Disabling the Contact Cloud app

<!DOCTYPE HTML> <html> <head> <meta http-equiv="X-UA-Compatible" content="IE=edge" /> <meta http-equiv="Content-Type" content="text/html; charset=utf-8" /> <link rel="canonical" href="https://support.helprace.com/i683-disabling-the-contact-cloud-app" /> <title>Disabling the Contact Cloud app | Helprace Support</title> <meta property="fb:app_id" content="165951040268379" > <meta property="og:title" content="Disabling the Contact Cloud app" > <meta property="og:description" content="The Contact Cloud app pulls in publicly available information about your users and adds it to their contact card. This makes offering awesome customer service a real breeze. The Complete plan has the Contact Cloud app enabled by default. If you wish to disable it, go to聽Apps in the Settings section of your Admin Panel. Click on the Contact Cloud app, then click Uninstall." > <meta property="og:url" content="https://support.helprace.com/i683-disabling-the-contact-cloud-app" > <meta property="og:type" content="website" > <meta property="og:image" content="//s3.amazonaws.com/chd-data/data/support/../../defaults/logo.svg" > <script src="//cdn.helprace.com/js/dist/libs/sentry-20241119-0207-320-44346e629b.js" crossorigin="anonymous"></script> <script> if (window.Sentry) { window.Sentry.init({ dsn: 'https://9e7be488a19247058f8b0556071ca2c8@sentry.io/5169410', release: 'helprace@' + "320", whitelistUrls: [ window.location.hostname, // alias page /helprace\.com/ // page and cdn ], ignoreErrors: [ /SecurityError\: Blocked a frame with origin/, // Bug in auto-fill library of browser 'GUI is not defined', // tmp, po file not loaded, fix later 'Application is not defined', // tmp, po file not loaded, fix later 'null' // no info ] }); window.Sentry.configureScope(function(scope) { scope.setTag("plan", "Complete"); scope.setTag("appTickets", "1"); scope.setTag("appCommunity", "1"); scope.setTag("appKB", "1"); scope.setTag("accountId", "1"); scope.setTag("accountName", "support"); scope.setTag("accountDays", "4094"); }); } window.onerror = function (message, url, line, column, error) { if (error instanceof SyntaxError) { error.stack = url + ':' + line; } window.Sentry && window.Sentry.captureException(error); }; </script> <link href="//cdn.helprace.com/js/dist/css/front-20241119-0207-320-44346e629b.css" type="text/css" rel="stylesheet"/>  <meta name="viewport" content="width=device-width, initial-scale=1.0, minimum-scale=1.0, maximum-scale=1.0, user-scalable=yes" /> <script> var language = 'en'; var languageTinyMce = 'en_GB'; var languagesRtl = "ar,fa,he"; var allowedImageMimes = {"image\/gif":"gif","image\/jpg":"jpg","image\/jpeg":"jpeg","image\/png":"png","image\/x-png":"png","image\/svg+xml":"svg"} window.assets_url = "//cdn.helprace.com/"; window.routes = {"front":["",{"module":"default","controller":"index","action":"index","lang":"df","account":"main"}],"supportedLanguages":["supported-languages",{"module":"default","controller":"settings","action":"supported-languages","lang":"df","account":"main"}],"tickets":["tickets",{"module":"default","controller":"index","action":"tickets","lang":"df","account":"main"}],"spaces":["spaces",{"module":"default","controller":"index","action":"spaces","lang":"df","account":"main"}],"spaceChannel":[":spaceName\/:channel",{"module":"default","controller":"space","action":"show","channel":"all","lang":"df"},{"spaceName":"s[0-9]+(-?.+)?","channel":"([a-zA-Z])?"}],"spaceChannelPreset":[":spaceName\/:channel\/:preset\/:page",{"module":"default","controller":"space","action":"channel","lang":"df","preset":"default","page":1},{"spaceName":"s[0-9]+(-?.+)?","preset":"([a-zA-Z]+)?","page":"([0-9]+)?"}],"spaceChannelCategory":[":spaceName\/:channel\/:categoryTitle\/:page",{"module":"default","controller":"space","action":"channel","lang":"df","preset":"default","page":1},{"spaceName":"s[0-9]+(-?.+)?","categoryTitle":"c[0-9]+(-?.+)?","page":"[0-9]+"}],"spaceChannelPresetCategory":[":spaceName\/:channel\/:preset\/:categoryTitle\/:page",{"module":"default","controller":"space","action":"channel","lang":"df","preset":"default","categoryTitle":"c0-all","page":1},{"spaceName":"s[0-9]+(-?.+)?","categoryTitle":"c[0-9]+(-?.+)?","preset":"[a-zA-Z]+","page":"[0-9]+"}],"spaceChannelPresetAllItems":[":spaceName\/:channel\/all\/:preset\/:page",{"module":"default","controller":"space","action":"channel","lang":"df","preset":"default","page":1,"allItems":true},{"spaceName":"s[0-9]+(-?.+)?","preset":"([a-zA-Z]+)?","page":"([0-9]+)?"}],"allItems":[":spaceName\/all\/:preset\/:page",{"module":"default","controller":"space","action":"show-all-items","lang":"df","account":"main","preset":null,"page":1},{"spaceName":"s[0-9]+(-?.+)?","page":"[0-9]+"}],"showItem":[":itemTitle\/:page\/:sortComments",{"module":"default","controller":"item","action":"show","lang":"df","page":1,"sortComments":null},{"itemTitle":"i[0-9]+(-?.+)?","page":"[0-9]+"}],"deleteItem":["delete\/item\/:id",{"module":"default","controller":"item","action":"delete","lang":"df"}],"addComment":["add-comment\/:itemTitle\/:page\/:sortComments",{"module":"default","controller":"comment","action":"save","lang":"df","title":"","page":1,"sortComments":null},{"itemTitle":"i[0-9]+(-?.+)?","page":"[0-9]+"}],"editComment":["edit-comment\/:commentId\/:page\/:sortComments",{"module":"default","controller":"comment","action":"save","lang":"df","page":1,"sortComments":null},{"commentId":"[0-9]+","page":"[0-9]+"}],"voteComment":["vote-comment\/:commentId\/:commentRating\/:page\/:sortComments",{"account":"main","module":"default","controller":"comment","action":"vote-comment","lang":"df","page":1,"sortComments":null},{"commentId":"[0-9]+","commentRating":"(Positive|Negative)+","page":"[0-9]+"}],"unvoteComment":["unvoteComment\/:commentId\/:page\/:sortComments",{"account":"main","module":"default","controller":"comment","action":"unvote-comment","lang":"df","page":1,"sortComments":null},{"commentId":"[0-9]+","page":"[0-9]+"}],"voteItem":["vote-item\/:itemTitle\/:itemRating\/:page\/:sortComments",{"module":"default","controller":"item","action":"vote","lang":"df","page":1,"sortComments":null},{"itemTitle":"i[0-9]+(-?.+)?","itemRating":"[-0-9]+","page":"[0-9]+"}],"unvoteItem":["unvote-item\/:itemTitle\/:page\/:sortComments",{"module":"default","controller":"item","action":"unvote","lang":"df","page":1,"sortComments":null},{"itemTitle":"i[0-9]+(-?.+)?","page":"[0-9]+"}],"setItemStatus":["set-item-status\/:itemTitle\/:status\/:page\/:sortComments",{"module":"default","controller":"item","action":"set-status","lang":"df","page":1,"sortComments":null},{"itemTitle":"i[0-9]+(-?.+)?","status":"[a-z_]+","page":"[0-9]+"}],"setCommentBest":["set-comment-best\/:commentId\/:page\/:sortComments",{"module":"default","controller":"comment","action":"set-comment-best","lang":"df","page":1,"sortComments":null},{"commentId":"[0-9]+","page":"[0-9]+"}],"setCommentSpam":["set-comment-spam\/:commentId\/:page\/:sortComments",{"module":"default","controller":"comment","action":"set-comment-spam","lang":"df","page":1,"sortComments":null},{"commentId":"[0-9]+","page":"[0-9]+"}],"setCommentNotBest":["set-comment-not-best\/:commentId\/:page\/:sortComments",{"module":"default","controller":"comment","action":"set-comment-not-best","lang":"df","page":1,"sortComments":null},{"commentId":"[0-9]+","page":"[0-9]+"}],"deleteComment":["delete-comment\/:commentId\/:page\/:sortComments",{"module":"default","controller":"comment","action":"delete-comment","lang":"df","page":1,"sortComments":null},{"commentId":"[0-9]+","page":"[0-9]+"}],"addSubscription":["add-subscription\/:itemTitle\/:page\/:sortComments",{"module":"default","controller":"subscription","action":"add-subscription","lang":"df","page":1,"sortComments":null},{"itemTitle":"i[0-9]+(-?.+)?","page":"[0-9]+"}],"deleteSubscription":["delete-subscription\/:itemTitle\/:page\/:sortComments",{"module":"default","controller":"subscription","action":"delete-subscription","lang":"df","page":1,"sortComments":null},{"itemTitle":"i[0-9]+(-?.+)?","page":"[0-9]+"}],"shareItemViaEmail":["share-item-via-email\/:itemTitle",{"module":"default","controller":"item","action":"share-via-email","lang":"df"},{"itemTitle":"i[0-9]+(-?.+)?"}],"getChannelsList":["get-channels\/:spaceName",{"module":"default","controller":"space","action":"get-channels","lang":"df"},{"spaceName":"s[0-9]+(-?.+)?"}],"getCategoriesList":["get-categories\/:spaceName\/:channel",{"module":"default","controller":"space","action":"get-categories","lang":"df"},{"channel":"[a-z0-9_-]+","spaceName":"s[0-9]+(-?.+)?"}],"getChannelsAndCategoriesDataFront":["get-channels-and-categories-data-front\/:spaceName\/:channel",{"module":"default","controller":"space","action":"get-channels-and-categories-data-front","lang":"df","channel":"all"},{"channel":"[a-z0-9_-]+","spaceName":"s[0-9]+(-?.+)?"}],"addItem":["add\/:spaceName\/:channel",{"module":"default","controller":"item","action":"save-item","lang":"df","channel":""},{"channel":"([a-z0-9_-]+)?","spaceName":"s[0-9]+(-?.+)?"}],"deleteTickets":["tickets\/delete",{"module":"default","controller":"ticket","action":"delete-from-front","lang":"df","account":"main"}],"editItem":["edit\/:itemTitle\/:spaceName\/:channel",{"module":"default","controller":"item","action":"save-item","lang":"df","spaceName":"","channel":""},{"itemTitle":"i[0-9]+(-?.+)?","channel":"([a-z0-9_-]+)?","spaceName":"s[0-9]+(-?.+)?"}],"fileLoad":["image-manager\/load\/*",{"module":"default","controller":"file","action":"load","lang":"df"}],"fileDownloadFallback":["resource\/:token\/:name",{"module":"default","controller":"file","action":"download","cache_limiter":"private_no_expire","lang":"df","name":""},{"token":"[0-9a-zA-Z_~-]+"}],"fileDownload":["resources\/:token\/:name",{"module":"default","controller":"file","action":"download","cache_limiter":"private_no_expire","lang":"df","name":""},{"token":"[0-9a-zA-Z_~-]+"}],"fileTmpLinkFallback":["resource\/tmp\/:fileId\/:timestamp\/:token\/:name",{"module":"default","controller":"file","action":"download-by-tmp-link","cache_limiter":"private_no_expire","lang":"df","name":""},{"fileId":"[0-9]+","timestamp":"[0-9]+","token":"[0-9a-zA-Z_~-]+"}],"fileTmpLink":["resources\/tmp\/:fileId\/:timestamp\/:token\/:name",{"module":"default","controller":"file","action":"download-by-tmp-link","cache_limiter":"private_no_expire","lang":"df","name":""},{"fileId":"[0-9]+","timestamp":"[0-9]+","token":"[0-9a-zA-Z_~-]+"}],"deleteAttachment":["delete-attachment\/:id\/:itemId",{"module":"default","controller":"item","action":"delete-attachments","lang":"df"}],"getAllChannelsList":["search\/get-all-channels",{"module":"default","controller":"space","action":"get-all-channels","lang":"df"}],"userAutocompleter":["search\/user-autocomplete",{"module":"default","controller":"search","action":"user-autocomplete","lang":"df"}],"search":["search\/:page",{"module":"default","controller":"search","action":"search","lang":"df","account":"main","page":1},{"page":"[0-9]+"}],"searchFeedback":["feedback\/search\/:page",{"module":"default","controller":"search","action":"search","lang":"df","account":"main","page":1,"feedback":true},{"page":"[0-9]+"}],"getRelatedForText":["get-related-for-text",{"module":"default","controller":"search","action":"get-related-for-text","lang":"df","account":"main"}],"getRelatedForTextFeedback":["feedback\/get-related-for-text",{"module":"default","controller":"search","action":"get-related-for-text","lang":"df","account":"main","feedback":true}],"logout":["auth\/logout",{"module":"default","controller":"sso","action":"logout","lang":"df","account":"main"}],"logoutSls":["auth\/sls",{"module":"default","controller":"sso","action":"single-logout","lang":"df","account":"main"}],"authAssert":["auth\/assert\/:targetAccount\/:return_to\/:authHost",{"module":"default","controller":"sso","action":"assert-auth","lang":"df","account":"main","targetAccount":"","return_to":"","authHost":""}],"authSsoCheck":["auth\/sso-check\/:targetAccount\/*",{"module":"default","controller":"sso","action":"sso-check","lang":"df","targetAccount":""}],"forceLogin":["backup-login",{"module":"default","controller":"sso","action":"force-login","lang":"df"}],"auth":["auth\/login\/:targetAccount\/*",{"module":"default","controller":"sso","action":"login","lang":"df","targetAccount":""}],"forgotPassword":["auth\/forgot-password",{"module":"default","controller":"sso","action":"forgot-password","lang":"df","account":"main"}],"getMenuItems":["auth\/get-menu-items",{"module":"default","controller":"sso","action":"get-menu-items","lang":"df"}],"authSamlMetadata":["saml\/metadata",{"module":"default","controller":"saml-sp","action":"metadata","lang":"df","account":"main"}],"authSamlAssertion":["saml\/assertion",{"module":"default","controller":"saml-sp","action":"assertion","lang":"df","account":"main"}],"authSamlSingleLogout":["saml\/sls",{"module":"default","controller":"saml-sp","action":"sls","lang":"df","account":"main"}],"authSamlLogout":["saml\/logout",{"module":"default","controller":"saml-sp","action":"logout","lang":"df","account":"main"}],"authJwtLogin":["jwt",{"module":"default","controller":"jwt","action":"login","lang":"df","account":"main"}],"authJwtSso":["jwt\/:targetAccount",{"module":"default","controller":"jwt","action":"sso","lang":"df","account":"main"}],"oAuthProvider":["oauth\/:provider\/*",{"module":"default","controller":"oauth","action":"login","lang":"df","account":"main"}],"authOAuthInputEmail":["oauth\/input-email",{"module":"default","controller":"oauth","action":"input-email","lang":"df","account":"main"}],"authOAuthVerifyEmail":["oauth\/verify-email",{"module":"default","controller":"oauth","action":"verify-email","lang":"df","account":"main"}],"authConfirm":["auth\/confirm",{"module":"default","controller":"sso","action":"confirm","lang":"df","account":"main"}],"ssoConfirm":["auth\/confirm-sso",{"module":"default","controller":"auth","action":"confirm","lang":"df","account":"main"}],"externalConfirm":["auth\/confirm-external",{"module":"default","controller":"auth","action":"confirm","lang":"df","account":"main"}],"validateUserRegistrationField":["registration\/validate",{"module":"default","controller":"register-user","action":"validate","lang":"df","account":"main"}],"submitUserRegistration":["registration\/submit",{"module":"default","controller":"register-user","action":"submit","lang":"df","account":"main"}],"sendSignUpConfirmationEmail":["registration\/send-sign-up-confirmation",{"module":"default","controller":"register-user","action":"send-sign-up-confirmation","lang":"df","account":"main"}],"sendEmailForVerificationAjax":["user\/send-email-for-verification",{"module":"default","controller":"user","action":"send-email-for-verification-ajax","lang":"df","account":"main"}],"activateUser":[":userKeyName\/activation\/:code",{"module":"default","controller":"register-user","action":"activation","lang":"df","account":"main"},{"userKeyName":"u[0-9]+(-?.+)?"}],"validatePasswordForm":[":userKeyName\/validate-password\/",{"module":"default","controller":"user","action":"validate","lang":"df","account":"main"},{"userKeyName":"u[0-9]+(-?.+)?"}],"deleteUserEmail":["delete-email\/:userEmailId",{"module":"default","controller":"user","action":"delete-email","lang":"df","account":"main"},{"userEmailId":"[0-9]+"}],"makeEmailPrimary":["make-email-primary\/:userEmailId",{"module":"default","controller":"user","action":"make-email-primary","lang":"df","account":"main"},{"userEmailId":"[0-9]+"}],"verifyEmail":[":userKeyName\/verify-email\/:hash",{"module":"default","controller":"user","action":"verify-email","lang":"df","account":"main"},{"userKeyName":"u[0-9]+(-?.+)?","hash":".+"}],"sendEmailForVerification":[":userKeyName\/send-email-for-verification\/:userEmailId",{"module":"default","controller":"user","action":"send-email-for-verification","lang":"df","account":"main"},{"userKeyName":"u[0-9]+(-?.+)?","userEmailId":"[0-9]+"}],"resizeAvatar":[":userKeyName\/resize-avatar\/",{"module":"default","controller":"user","action":"resize-avatar","lang":"df","account":"main"},{"userKeyName":"u[0-9]+(-?.+)?"}],"uploadAvatar":[":userKeyName\/upload-avatar",{"module":"default","controller":"user","action":"upload-avatar","lang":"df","account":"main"},{"userKeyName":"u[0-9]+(-?.+)?"}],"wipeUserInfo":[":userKeyName\/wipe",{"module":"default","controller":"user","action":"wipe","lang":"df","account":"main"},{"userKeyName":"u[0-9]+(-?.+)?"}],"feedback":["chd-widgets\/feedback\/:spaceName\/:channel",{"module":"default","controller":"feedback","action":"index","lang":"df","channel":"","spaceName":"all","feedback":true},{"channel":"([a-z0-9_-]+)?","spaceName":"s[0-9]+(-?.+)?|all"}],"addItemFeedback":["chd-widgets\/feedback\/add\/:spaceName\/:channel",{"module":"default","controller":"item","action":"save-item","lang":"df","channel":"default","feedback":true},{"channel":"[a-z0-9_-]+","spaceName":"s[0-9]+(-?.+)?"}],"addTicketFeedback":["chd-widget\/feedback\/add-ticket",{"module":"default","controller":"ticket","action":"save","lang":"df","feedback":true}],"getAccountKeyword":["chd-widget\/feedback\/get-account-keyword",{"module":"default","controller":"feedback","action":"account-keyword","lang":"df","feedback":true}],"people":["people\/:page",{"module":"default","controller":"user","action":"people","lang":"df","page":"1"},{"page":"[0-9]+"}],"user":[":userKeyName",{"module":"default","controller":"user","action":"user-page","lang":"df"},{"userKeyName":"u[0-9]+(-?.+)?"}],"externalAccounts":[":userKeyName\/external-accounts",{"module":"default","controller":"user","action":"external-accounts","lang":"df"},{"userKeyName":"u[0-9]+(-?.+)?"}],"deleteOAuth":[":userKeyName\/deleteOauth\/:oAuthId",{"module":"default","controller":"user","action":"delete-oauth","lang":"df"},{"oAuthId":"[0-9]+","userKeyName":"u[0-9]+(-?.+)?"}],"userProfile":[":userKeyName\/profile\/:accessCode",{"module":"default","controller":"user","action":"profile","lang":"df","accessCode":""},{"accessCode":"[0-9a-zA-Z]{32}","userKeyName":"u[0-9]+(-?.+)?"}],"getUser":["get-user\/:user",{"module":"default","controller":"user","action":"get-user","lang":"df","account":"main"},{"user":"[0-9]+"}],"getUserLayer":["get-user-layer\/:user\/:hideButtons",{"module":"default","controller":"user","action":"get-user-layer","lang":"df","account":"main","hideButtons":false},{"user":"[0-9]+"}],"userEmails":[":userKeyName\/emails-notifications",{"module":"default","controller":"user","action":"emails","lang":"df"},{"userKeyName":"u[0-9]+(-?.+)?"}],"userPassword":[":userKeyName\/change-password\/:accessCode",{"module":"default","controller":"user","action":"password","lang":"df","accessCode":""},{"accessCode":"[0-9a-zA-Z]{32}","userKeyName":"u[0-9]+(-?.+)?"}],"resetUserPassword":[":userKeyName\/reset-password\/:accessCode",{"module":"default","controller":"user","action":"reset-password","lang":"df"},{"accessCode":"[0-9a-zA-Z]{32}","userKeyName":"u[0-9]+(-?.+)?"}],"userActivity":[":userKeyName\/:spaceName\/activity\/:filter\/:page",{"module":"default","controller":"user","action":"activity","lang":"df","filter":"all","page":1,"spaceName":"all"},{"spaceName":"all|(s[0-9]+-.+)","filter":".+","page":"[0-9]+","userKeyName":"u[0-9]+(-?.+)?"}],"UserMyRequests":[":userKeyName\/requests\/:statusFilter\/:organizationFilter\/:page",{"module":"default","controller":"user","action":"my-requests","lang":"df","statusFilter":"all","organizationFilter":"user","page":1},{"statusFilter":"[0-9a-zA-Z_]+","organizationFilter":"[0-9a-zA-Z_]+","page":"[0-9]+","userKeyName":"u[0-9]+(-?.+)?"}],"showTicketByToken":["show-ticket\/:key\/:token",{"module":"default","controller":"ticket","action":"show-by-token","lang":"df"},{"key":"t[0-9]+","token":"[0-9a-fA-F]{32}"}],"showTicketByTokenWithoutKey":["show-ticket\/:token",{"module":"default","controller":"ticket","action":"show-by-token","lang":"df"},{"token":"[0-9a-fA-F]{32}"}],"rateTicket":["satisfaction\/:key\/:token\/:satisfaction-rating\/:show-comment-form",{"module":"default","controller":"ticket","action":"rate-ticket","lang":"df","satisfaction-rating":null,"show-comment-form":false},{"key":"t[0-9]+","token":"[0-9a-fA-F]{32}"}],"rateTicketWithoutKey":["satisfaction\/:token\/:satisfaction-rating\/:show-comment-form",{"module":"default","controller":"ticket","action":"rate-ticket","lang":"df","satisfaction-rating":null,"show-comment-form":false},{"token":"[0-9a-fA-F]{32}"}],"userParticipation":[":userKeyName\/participation\/:spaceName\/:channelFilter\/:customFilter\/:statusFilter\/:page",{"module":"default","controller":"user","action":"participation","lang":"df","spaceName":"all","channelFilter":"all","customFilter":"all","statusFilter":"all","page":1},{"spaceName":"all|(s[0-9]+-.+)","channelFilter":"[0-9a-zA-Z]+","customFilter":"[0-9a-zA-Z]+","statusFilter":"[0-9a-zA-Z_]+","page":"[0-9]+","userKeyName":"u[0-9]+(-?.+)?"}],"userParticipationFollowing":[":userKeyName\/following\/:channelFilter\/:spaceName\/:page",{"module":"default","controller":"user","action":"following","lang":"df","spaceName":"all","channelFilter":"all","page":1},{"spaceName":"all|(s[0-9]+-.+)","channelFilter":"[0-9a-zA-Z]+","page":"[0-9]+","userKeyName":"u[0-9]+(-?.+)?"}],"globalActivity":["activity\/:page",{"module":"default","controller":"activity","action":"activity","lang":"df","page":1},{"page":"[0-9]+"}],"api":["api",{"module":"default","controller":"api","action":"index","lang":"df","account":"main"}],"apiMethod":["api\/:methodName",{"module":"default","controller":"api","action":"method-info","lang":"df"},{"methodName":"[a-zA-Z.]+"}],"registerAccount":["register\/account",{"module":"default","controller":"account","action":"register","lang":"df"}],"registerAccountValidateProfileForm":["register\/account\/validate-profile",{"module":"default","controller":"account","action":"validate-profile","lang":"df"}],"registerAccountValidateSubdomain":["register\/account\/validate-subdomain",{"module":"default","controller":"account","action":"validate-subdomain","lang":"df"}],"hideAlert":["alert\/hide-alert\/:alertId",{"module":"default","controller":"alert","action":"hide-alert","lang":"df"},{"alertId":"[0-9]+"}],"templateAlert":["template",{"module":"default","controller":"index","action":"template","lang":"df","account":"main"}],"checker":["checker",{"module":"default","controller":"s-admin","action":"checker","lang":"df","account":"main"}],"sadmin":["sadmin\/:controller\/:action\/*",{"module":"default","controller":"s-admin","action":"index","lang":"df"}],"admin":[{"module":"default","controller":"admin","action":"index","lang":"df","account":"main"}],"adminChain":["admin\/chain",{"module":"default","controller":"admin","action":"chain","lang":"df"}],"adminAlertLoadClosed":["admin\/alert\/load",{"module":"default","controller":"error","action":"show403","lang":"df"}],"adminAccountsLoadClosed":["admin\/account\/load",{"module":"default","controller":"error","action":"show403","lang":"df"}],"adminAccountLoadClosed":["admin\/account\/get-account-data",{"module":"default","controller":"error","action":"show403","lang":"df"}],"adminAccountBillingClosed":["admin\/account\/get-account-billing",{"module":"default","controller":"error","action":"show403","lang":"df"}],"help":["help",{"module":"default","controller":"help","action":"index","lang":"df","account":"main"}],"searchTips":["help\/search-tips",{"module":"default","controller":"help","action":"search-tips","lang":"df","account":"main"}],"addTicket":["add-ticket",{"module":"default","controller":"ticket","action":"save","lang":"df"}],"setTicketStatus":["set-ticket-status\/:ticketSubject\/:status",{"module":"default","controller":"ticket","action":"set-status","lang":"df"},{"ticketSubject":"t[0-9]+(-?.+)?","status":"[a-zA-Z-_]+"}],"addTicketReply":["add-ticket-reply\/:ticketSubject",{"module":"default","controller":"ticket","action":"save-reply","lang":"df"},{"ticketSubject":"t[0-9]+(-?.+)?"}],"showTicket":[":ticketSubject\/:page\/:sorting",{"module":"default","controller":"ticket","action":"show","lang":"df","page":1,"sorting":null},{"ticketSubject":"t[0-9]+(-?.+)?","page":"[0-9]+"}],"checkUserEmailExists":["check-user-email-exists",{"module":"default","controller":"user","action":"check-user-email-exists","lang":"df"}],"processBillingNotification":["process-notification",{"module":"default","controller":"billing","action":"process-notification","lang":"df"}],"processFullContactNotification":["process-fullcontact-notification",{"module":"default","controller":"full-contact","action":"process-notification","lang":"df"}],"supportApp":["support-app",{"module":"default","controller":"app","action":"support-app","lang":"df"}],"fileUpload":["chd-service\/upload",{"module":"default","controller":"file","action":"upload","lang":"df"}]}; window.base_url = "//support.helprace.com/"; window.app_url = "//support.helprace.com/"; window.app_url_no_locale = '//support.helprace.com/'; window.domainAlias = ""; window.websiteUrl = "http://helprace.com"; window.googleTrackCode = "UA-43946909-2"; window.APPLICATION_ENV = "production"; window.appsSettings = [{"id":1,"installed":true,"name":"tickets","allowed":true},{"id":2,"installed":true,"name":"community","allowed":true},{"id":3,"installed":true,"name":"kb","allowed":true},{"id":15607,"installed":true,"name":"fullcontact","allowed":true},{"id":25205,"installed":false,"name":"rdh","allowed":false},{"id":27117,"installed":true,"name":"Helprace","allowed":true},{"id":30438,"installed":true,"name":"Jira","allowed":true},{"id":31822,"installed":true,"name":"clockify","allowed":true},{"id":31823,"installed":true,"name":"toggl","allowed":true}]; window.planFeatures = {"featureDomainAliasEnabled":true,"featureTicketsEmailAccountsEnabled":true,"featureTicketsEmailTemplateEnabled":true,"featureTicketsSatisfactionRatingEnabled":true,"featureAttachmentsEnabled":true,"featureImageUploadEnabled":true,"featureCaseRulesEnabled":true,"featureSlaEscalationEnabled":true,"featureMultipleSpacesEnabled":true,"featureMacrosEnabled":true,"featureInternalSpacesEnabled":true,"featureNetworkAccessRestrictionEnabled":true,"featureInternalLoginEnabled":true,"featureUsersRegistrationEnabled":true,"featureSsoEnabled":true,"featureKbArticleUsefulnessRatingEnabled":true,"featureCommunityMarkBestRepliesEnabled":true,"featureRequiredRegistrationEnabled":true,"featureCustomVotingEnabled":true,"featureTicketsEnabled":true,"featureCommunityEnabled":true,"featureKnowledgebaseEnabled":true,"featureAgentCollisionEnabled":true,"featureFrontCustomizationEnabled":true,"featureBusinessHoursEnabled":true,"featureFullContactEnabled":true,"featureReportsEnabled":true,"featureCustomAppsEnabled":true,"featureWebHooksEnabled":true,"featureTicketFieldsEnabled":true,"featureUserFieldsEnabled":true,"featureOrganizationFieldsEnabled":true,"featureCommunityLimitVotesEnabled":true,"featureCommunityVotersFollowersListEnabled":true,"featureCommunityVoteByUserEnabled":true,"featureCommunityTopicByUserEnabled":true,"featureCommunityModerationEnabled":true,"featureRegionalDataHostingEnabled":true,"featureTeamsEnabled":true,"featureUserGroupsEnabled":true,"featureOrganizationsEnabled":true,"featureClockifyEnabled":true,"featureTogglEnabled":true,"featureTicketsViewEnabled":true}; window.isCommunityEnabled = true; window.enabledChannels = ["updates","knowledgebase","questions","ideas","praise"]; window.defaultAvatar = "//s3.amazonaws.com/chd-data/defaults/user-avatar.png"; window.cssForIframe = (window.assets_url || '../') + 'js/dist/css/front-20241119-0207-320-44346e629b.css'; window.hideInformerErrorAfter = "5000"; window.hideInformerInfoAfter = "10000"; window.hideInformerSuccessAfter = "10000"; window.socketDomain = 'socket.helprace.com'; window.socketPort = 7989; window.itemAddByEmail = true; </script>  <link rel="gettext" type="application/x-po" href="//cdn.helprace.com/languages/20230725-0523-693/en_English.po"> <script src="//cdn.helprace.com/js/dist/front/front-20241119-0207-320-44346e629b.js" crossorigin="anonymous"></script> <link rel="icon" href="//s3.amazonaws.com/chd-data/data/support/../../defaults/favicon.png" /> <script> Application.alerts = []; Application.settings.baseUrl = "//support.helprace.com/"; Application.settings.urls = []; Application.settings.internalLogin = true; Application.settings.socialAuth = true; Application.settings.ticketsEnabled = true; Application.informers = {}; Application.informers.informer_type = ""; Application.informers.informer_title = ""; Application.informers.informer_messages = null; Application.authorization = null; GUI.onDOMReady(function () { Application.fireEvent("checkauth"); GUI.TimeAgo.init(); Application.addEventForDocument('click', Application.setInputElementsClassOnFocus); Application.initSpaceComboBlock(); Application.initParticipationFilter(); if (Application.informers && Application.informers.informer_messages) { var type = Application.informers.informer_type, messages = Application.informers.informer_messages.join("\n\r"); if (type === 'info') { Application.successInfo(messages); } else if (type === 'error') { Application.errorInfo(messages); } } GUI.$(window.document.body).on('click', function (e) { var linkHref = e.target.href, match = false, linkToTicket; if (!linkHref) { return; } match = linkHref.match(/#ticket:(\d+)/); if (match) { e.stopPropagation(); e.preventDefault(); linkToTicket = '/t_key_'; window.open(linkToTicket.replace('_key_', match[1]), "_blank"); } }); }); </script> <style type="text/css"> .topic__item_text img, #comments_section img { border: 1px solid rgb(220, 234, 236); margin: 0 auto; display: block; } code { background-color: #F5F5F5; padding: 0 2px; } </style> <meta name="google-site-verification" content="6jJNeZOSjmD-bbXJf6B9okg0siEkndZHa6PrDAVbTaw" /> <script> function onReCaptchaLoad() { var x = document.getElementsByClassName("g-recaptcha"); var i; for (i = 0; i < x.length; i++) { var id = grecaptcha.render(x[i].getAttribute('id'), {}, true); x[i].setAttribute('data-id', id); } } </script> <style> .grecaptcha-badge { display: none; } </style> </head> <body class="body"> <div id="divJSErrors" style="color: red; font-size: 14px;"></div> <div class="main-wrapper "> <div class="main-wrapper_in"> <div id="system_alert" class="informer" style="display:none;"> <div class="informer__controls"> <span class="btn-text" id="numAlerts"></span> <a class="btn btn_link disabled" > <i class="btn__icon fa fa-angle-left" id="prevAlert"> </i> </a> <a class="btn btn_link disabled" > <i class="btn__icon fa fa-angle-right" id="nextAlert"> </i> </a> <a class="btn btn_link"> <i class="btn__icon close-tips" id="hideAlert"> </i> </a> </div> <div class="informer__data"> <p class="informer__txt"> <b class="informer__ttl" id="system_alert_title"></b> <span id="system_alert_message"></span> <a href="#" onclick="javascript: return false;">Learn more</a> </p> </div> </div> <script> GUI.onDOMReady(function() { new window.ActorInfo('website'); }); </script> <header class="header" role="heading"> <div class="header__left"> <a class="header__logo" href="http://helprace.com" target="_blank"> <img src="//s3.amazonaws.com/chd-data/data/support/../../defaults/logo.svg" alt="Helprace Support" class="header__logo__thumb" /> </a> <div class="header__name"> <a href="/">Helprace Support</a> </div> </div> <div class="header__right"> <nav id="auth-panel__auth-menu" class="header__nav" style="display: none;"> <span style="display: none;" id="auth-panel__loader" class="btn__label"></span> <a class="btn btn_simple show_dialog" id="auth-panel__my-requests-btn" href="" onclick="return false;" rel="dialog_1" title="Submit a Request"> <span class="mobileShow_wide"> <i class="btn__icon fa fa-envelope"></i> </span> <span class="mobileHide_wide"> <span class="btn__label">Submit a Request</span> </span> </a> <a class="btn btn_simple" href="/search" title="Search"> <i class="btn__icon fa fa-search"></i> </a> <a style="display: none;" class="btn btn_simple show_dialog" id="auth-panel__login-btn" href="" onclick="return false;" rel="dialog_1" title="Login"> <span class="mobileShow_wide"> <i class="btn__icon fa fa-sign-in"></i> </span> <span class="mobileHide_wide"> <span class="btn__label">Login</span> </span> </a> <div style="display: none;" id="auth-panel__user-profile-dropdowrn-holder" class="layer-over btn_super-hover"> <div class="popup-menu"> <a id="auth-panel__user-profile-dropdown-btn" class="btn btn_simple btn_avatar btn_super-hover-item"> </a> <script type="application/javascript"> window.adminPanelMenu = []; </script> </div> <div class="layer user-layer" id="auth-panel__user-profile-menu" style="display: none;"> </div> </div> </nav> </div> </header> <nav class="breadcrumbs"> <ul class="breadcrumbs__list"> <li class="breadcrumbs__item btn_super-hover"> <div class="btns-group breadcrumbs__button"> <a class="btn btn_simple btn_super-hover-item" href="/"> <span class="btn__label">Home</span> </a><a class="btn btn_simple btn_super-hover-item selected"> <i class="btn__icon next"><i class="breadcrumbs__menu-icon"> </i></i> </a> </div> <ul class="breadcrumbs__dropdown"> <li class="breadcrumbs__dropdown__item"><a href="/people">People</a></li> <li class="breadcrumbs__dropdown__item"><a href="/search">Search</a></li> </ul> </li> <li class="breadcrumbs__item btn_super-hover"> <div class="btns-group breadcrumbs__button"> <a class="btn btn_simple btn_super-hover-item" href="/s1-general/knowledgebase"> <span class="btn__label">Knowledge Base</span> </a> </div> </li> <li class="breadcrumbs__item btn_super-hover"> <div class="btns-group breadcrumbs__button"> <a class="btn btn_simple btn_super-hover-item" href="/s1-general/knowledgebase/c13-general"> <span class="btn__label">General</span> </a><a class="btn btn_simple btn_super-hover-item selected"> <i class="btn__icon next"><i class="breadcrumbs__menu-icon"> </i></i> </a> </div> </li> </ul> </nav> <div class="layout__data layout__data_right-sidebar"> <div class="layout__content" role="main"> <div class="layout__content_in"> <div class="comments__item__i" id="edit_reply_form" style="display:none;" spaceKey="" channelType="" itemId="79597"> <div class="user-info" id="edit_reply_form_div"> <div class="replies__add-data"> <form class="js_comment_form" action="" method="post" id="edit_reply_form_form" onsubmit="return false;"> <input type="hidden" name="comment" id="edit_reply_value" /> <div id="edit_reply_textarea"></div> <div class="replies__buttons"> <div class="btns-list"> <a class="btn btn-blue" id="edit_reply"> <span class="btn__label" >Save</span> </a> <a class="btn btn_simple" id="hide_reply_forms"> <span class="btn__label">Cancel</span> </a> </div> </div> </form> </div> </div> </div><div class="replies__comments-item btn_super-hover" id="edit_comment_form" style="display:none;"> <div class="replies__comments-data" id="edit_comment_form_div"> <form class="js_comment_form" action="" method="post" id="edit_comment_form_form" onsubmit="return false;"> <input type="hidden" name="comment" id="edit_comment_value" value="" /> <div id="edit_comment_textarea"></div> <div class="btns-list replies__buttons"> <a class="btn btn-blue" id="edit_comment"> <span class="btn__label">Save</span> </a> <a class="btn btn_simple" id="hide_reply_forms"> <span class="btn__label">Cancel</span> </a> </div> </form> </div> </div> <div id="spam-dialog_mask" class="mask" style="display:none;"></div> <div id="spam-dialog" class="dialog ui-draggable" style="display: none; width:400px;"> <section class="content-block"> <header class="content-block__header dialog__ttl"> <h3 id="spam-dialog-caption">Confirmation</h3> <a class="btn btn_simple dialog__close" tabindex="3" id="spam-dialog_close-btn"> <i class="btn__icon dialog-close"> </i> </a> </header>  <form id="spam-form" method="post" action=""> <div id="spam-dialog-form"> <div class="dialog__data"> <div class="dialog__item"> <p>Are you sure you want to mark this as spam?</p> </div> </div> <footer class="content-block__footer normal-buttons"> <div class="btns-list"> <button tabindex="1" class="btn btn-blue"> <span class="btn__label">Spam</span> </button> <a tabindex="1" class="btn btn_simple" id="spam-dialog_cancel-btn" href="#" onclick="return false;"> <span class="btn__label">Cancel</span> </a> </div> </footer> </div> </form>  </section> </div><div id="delete-dialog_mask" class="mask" style="display:none;"></div> <div id="delete-dialog" class="dialog ui-draggable" style="display: none; width:400px;"> <section class="content-block"> <header class="content-block__header dialog__ttl"> <h3 id="delete-dialog-caption">Confirmation</h3> <a class="btn btn_simple dialog__close" tabindex="3" id="delete-dialog_close-btn"> <i class="btn__icon dialog-close"> </i> </a> </header>  <form id="delete-form" method="post" action=""> <div id="delete-dialog-form"> <div class="dialog__data"> <div class="dialog__item"> <p>Are you sure you want to delete this?</p> </div> </div> <footer class="content-block__footer normal-buttons"> <div class="btns-list"> <button tabindex="1" class="btn btn-blue"> <span class="btn__label">Delete</span> </button> <a tabindex="1" class="btn btn_simple" id="delete-dialog_cancel-btn" href="#" onclick="return false;"> <span class="btn__label">Cancel</span> </a> </div> </footer> </div> </form>  </section> </div><div id="share-via-email-dialog_mask" class="mask" style="display:none;"></div> <div id="share-via-email-dialog" class="dialog ui-draggable" style="display: none; width:600px;"> <section class="content-block"> <header class="content-block__header dialog__ttl"> <h3 id="share-via-email-dialog-caption">Share by Email</h3> <a class="btn btn_simple dialog__close" tabindex="3" id="share-via-email-dialog_close-btn"> <i class="btn__icon dialog-close"> </i> </a> </header>  <form id="share-via-email-form" method="post" action=""> <div id="share-via-email-dialog-form"> <div class="dialog__data"> <div class="dialog__item"> <label class="forms2__label" style="display: inline;">From </label><label id="share-via-email-user-data" class="forms2__label" style="display: inline;"></label> </div> <div class="dialog__item"> <label for="share-via-email-dialog_recipient" class="forms__label_wide">Emails</label> <input tabindex="1" id="share-via-email-dialog_recipient" type="comment" class="text-field text-field_header_small text-field_size_wide" /> </div> <div class="dialog__item"> <label for="share-via-email-dialog_subject" class="forms__label_wide">Subject</label> <input tabindex="1" id="share-via-email-dialog_subject" type="comment" class="text-field text-field_header_small text-field_size_wide" value="Disabling the Contact Cloud app" /> </div> <div class="dialog__item"> <label for="share-via-email-dialog_message" class="forms__label_wide">Message</label> <textarea tabindex="1" id="share-via-email-dialog_message" type="comment" class="textarea textarea_size_wide" cols="40" rows="3"></textarea> </div> <div class="dialog__item"> <h2>Disabling the Contact Cloud app</h2> <p>The Contact Cloud app pulls in publicly available information about your users and adds it to their contact card. This makes offering awesome customer service a real breeze. The Complete plan has the Contact Cloud app enabled by default. If you wish…</p> </div> </div> <footer class="content-block__footer normal-buttons"> <div class="btns-list"> <button tabindex="1" class="btn btn-blue"> <span class="btn__label">Send</span> </button> <a tabindex="1" class="btn btn_simple" id="share-via-email-dialog_cancel-btn" href="#" onclick="return false;"> <span class="btn__label">Cancel</span> </a> </div> </footer> </div> </form>  </section> </div>  <article class="content-block layout__list" id="item_container"> <div class="content-block__data"> <div class="topic"> <div class="topic__data"> <header class="topic__header"> <div class="topic__controls"> </div> <h1><i class="topic__icon icon fa fa_icon_knowledgebase fa_color_active fa_20"></i>Disabling the Contact Cloud app</h1> </header> <div class="topic__item topic__item_text"><p>The Contact Cloud app pulls in publicly available information about your users and adds it to their contact card. This makes offering awesome customer service a real breeze.</p> <p><img src="https://s3.amazonaws.com/chd-data/files/1/1280619842_712ba7d73c80a4d5237768d3e6b04b3b_377/contact-cloud.png" alt="" data-file="___chdfid_377___"></p> <p>The Complete plan has the Contact Cloud app enabled by default. If you wish to disable it, go to聽Apps in the Settings section of your Admin Panel. Click on the Contact Cloud app, then click Uninstall.</p></div> <div class="topic__item topic__item_tags"> <a class="b-label b-label_tag" style="background-color: #999999; color: #fff" href="/search?q=tagged:%22gdpr%22" rel="tag">gdpr</a> </div> <div class="topic__item topic__item_hasSidebar topic__item_hasSidebar_vCenter"> <div class="user-info"> <a href="/u4-edward" class="avatar" showProfileLayer="4" > <img src="https://s3.amazonaws.com/chd-data/avatars/605754a1308a2bdf98ccdc9e2b21f3cd5d913c7283813.png" width="40px" height="40px" onerror="onAvatarError(this)"> <div class="avatar__status"></div> </a> <div class="user-info__data user-info__data_simple"> <a class="user-info__name" href="/u4-edward" showProfileLayer="4">Edward</a> <div class="user-info__info"> <div class="user-info__item"> Posted <time class='pseudo-link g-date' scheme='default' datetime='2018-05-24T10:19:30+00:00'></time> <span class="text_pale">·</span> Updated <time class='pseudo-link g-date' scheme='default' datetime='2018-05-25T12:58:10+00:00'></time> </div> </div> </div> </div> <div class="topic__item__sidebar"> <span class="btn btn_simple" id="share_action"> <i class="btn__icon fa fa-share-alt"></i> </span> <div class="layer selected" id="share_action_hint" style="display:none;"> <span class="social-buttons"> <a class="social-buttons__item fab fa-facebook-f" id="facebook-button" href="#" target="_blank"></a> <a class="social-buttons__item fab fa-twitter" id="twitter-button" href="#" target="_blank"></a> <a class="social-buttons__item fab fa-linkedin-in" id="linkedin-button" href="#" target="_blank"></a> <a class="social-buttons__item fa fa-envelope" id="share-via-email-button" title="Share by Email" href="/share-item-via-email/i683-disabling-the-contact-cloud-app" onclick="return false;"></a> </span> </div> <a class="btn btn_simple btn_follow" id="view_item_follow" data-href="/add-subscription/i683-disabling-the-contact-cloud-app" onClick="return false;" title="Follow this and subscribe to email notifications"> <i class="btn__icon fa fa-flag"></i> <span class="btn__label">Follow</span> </a> </div> </div> <div class="topic__item topic__item_vote"> <div> <span class="btn-text">Was this article helpful?</span> <div class="vote_block without_votearea" id="item_support-not-support_683_noarea_pos"> <a class="btn btn_font_normal btn_simple" onclick="return false;" rel="nofollow" data-href="/vote-item/i683-disabling-the-contact-cloud-app/1" id="vote_item_link_positive_683"> <i class="btn__icon fa fa-thumbs-up fa_green_hover"></i> <span class="btn__label" id="vote_item_like">Yes</span> </a> </div> <div class="vote_block without_votearea" id="item_support-not-support_683_noarea_neg"> <a class="btn btn_font_normal btn_simple" onclick="return false;" rel="nofollow" data-href="/vote-item/i683-disabling-the-contact-cloud-app/-1" id="vote_item_link_negative_683"> <i class="btn__icon fa fa-thumbs-down fa_red_hover"></i> <span class="btn__label" id="vote_item_not_like">No</span> </a> </div> <div class="description"> 0 out of 0 found this helpful </div> </div> </div> </div> </div> </div>  </article>  <div class="layout__list content-block__footerButtons" id="view_item_reply_bottom_div"> <a id="view_item_reply_bottom" class="btn btn-blue" href="" onclick="return false;"> <i class="btn__icon fa fa-reply"></i> <span class="btn__label">Reply</span> </a> </div> <section class="content-block layout__list" id="add_reply_form" style="display:none;" spaceKey="" channelType="" itemId="79597" key="683" > <header class="content-block__header"> <h3>Your Reply</h3> </header> <form class="js_comment_form" id="add_reply_form_form" action="/add-comment/i683-disabling-the-contact-cloud-app" method="post" onsubmit="return false;"> <div class="content-block__data"> <div class="replies__item user-info"> <div class="replies__add-data"> <input type="hidden" name="comment" /> <div id="reply_textarea"></div> <div class="replies__buttons"> <div class="btns-list"> <a class="btn btn-blue replies__buttons" id="add_reply"> <span class="btn__label">Reply</span> </a> <a class="btn btn_simple" id="hide_reply_form" > <span class="btn__label">Cancel</span> </a> </div> </div> </div> </div> </div> </form> </section><div class="replies__comments-item btn_super-hover" id="add_comment_form" style="display:none;"> <a name="add_comment_form"></a> <div class="replies__comments-data"> <form class="js_comment_form" action="/add-comment/i683-disabling" method="post" onsubmit="return false;"> <input type="hidden" name="parentId" id="add_comment_form_parent_id" value="" /> <input type="hidden" name="comment" id="add_comment_value" value="" /> <div id="add_comment_textarea"></div> <div class="btns-list replies__buttons"> <a class="btn btn-blue" id="add_comment_to_reply"> <span class="btn__label">Comment</span> </a> <a class="btn btn_simple" id="hide_reply_forms"> <span class="btn__label">Cancel</span> </a> </div> </form> </div> </div> </div> </div> <aside class="layout__sidebar" role="complementary"> <section class="content-block layout__list"> <header class="content-block__header"> <h3> <a href='/s1-general/knowledgebase/default/c13-general'/> General<span class='counter'>14</span></a> </h3> </header> <div class="content-block__data"> <ul class="side-panel side-panel_links"> <li class="side-panel__item"> <i class="icon fa fa_icon_knowledgebase fa_14"></i> <a href="/i691-user-data-privacy-guide-gdpr-compliance" >User data privacy guide (GDPR compliance)</a> </li> <li class="side-panel__item"> <i class="icon fa fa_icon_knowledgebase fa_14"></i> <a href="/i684-changing-your-data-hosting-region" >Changing your data hosting region</a> </li> <li class="side-panel__item"> <i class="icon fa fa_icon_knowledgebase fa_14"></i> <a href="/i683-disabling-the-contact-cloud-app" class="text-style-link">Disabling the Contact Cloud app</a> </li> <li class="side-panel__item"> <i class="icon fa fa_icon_knowledgebase fa_14"></i> <a href="/i682-deleting-your-helprace-account" >Deleting your Helprace account</a> </li> <li class="side-panel__item"> <i class="icon fa fa_icon_knowledgebase fa_14"></i> <a href="/i675-activity-and-moderation-filters-options" >Activity and Moderation filters & options</a> </li> <li class="side-panel__item"> <i class="icon fa fa_icon_knowledgebase fa_14"></i> <a href="/i747-where-is-my-invoice-can-i-specify-company-details-and-vat" >Where is my invoice? Can I specify company details and VAT?</a> </li> <li class="side-panel__item"> <i class="icon fa fa_icon_knowledgebase fa_14"></i> <a href="/i674-moderation" >Moderation</a> </li> <li class="side-panel__item"> <i class="icon fa fa_icon_knowledgebase fa_14"></i> <a href="/i490-tags-in-community-and-knowledge-base" >Tags in community and knowledge base</a> </li> <li class="side-panel__item"> <i class="icon fa fa_icon_knowledgebase fa_14"></i> <a href="/i468-authentication-options" >Authentication options</a> </li> <li class="side-panel__item"> <i class="icon fa fa_icon_knowledgebase fa_14"></i> <a href="/i433-adding-dns-caa-record-for-your-domain-alias" >Adding DNS CAA record for your domain alias</a> </li> <li class="side-panel__item"> <i class="icon fa fa_icon_knowledgebase fa_14"></i> <a href="/i209-changing-the-language-of-user-portal-and-admin-panel" >Changing the language of user portal and admin panel</a> </li> <li class="side-panel__item"> <i class="icon fa fa_icon_knowledgebase fa_14"></i> <a href="/i204-translating-helprace-to-your-language" >Translating Helprace to your language</a> </li> <li class="side-panel__item"> <i class="icon fa fa_icon_knowledgebase fa_14"></i> <a href="/i124-helprace-placeholder-guide" >Helprace placeholder guide</a> </li> <li class="side-panel__item"> <i class="icon fa fa_icon_knowledgebase fa_14"></i> <a href="/i93-helprace-search-guide" >Helprace search guide</a> </li> </ul> </div> </section> <section class="content-block layout__list"> <header class="content-block__header"> <h3> Related Topics </h3> </header> <div class="content-block__data"> <ul class="side-panel side-panel_links"> <li class="side-panel__item"> <i class="icon fa fa_icon_knowledgebase fa_14"></i> <a href="/i691-user-data-privacy-guide-gdpr-compliance">User data privacy guide (GDPR compliance)</a> </li> <li class="side-panel__item"> <i class="icon fa fa_icon_knowledgebase fa_14"></i> <a href="/i105-community-in-the-admin-panel">Community in the admin panel</a> </li> <li class="side-panel__item"> <i class="icon fa fa_icon_questions fa_14"></i> <a href="/i273-locked-out-of-admin-panel-because-of-issues-with-domain">Locked out of admin panel because of issues with domain</a> </li> <li class="side-panel__item"> <i class="icon fa fa_icon_knowledgebase fa_14"></i> <a href="/i514-posting-without-signup">Posting without signup</a> </li> <li class="side-panel__item"> <i class="icon fa fa_icon_ideas fa_14"></i> <a href="/i147-app-for-android-and-ios-devices">App for Android and iOS devices</a> </li> <li class="side-panel__item"> <i class="icon fa fa_icon_questions fa_14"></i> <a href="/i702-spelling-check-in-tickets-reply">Spelling Check in Tickets Reply</a> </li> <li class="side-panel__item"> <i class="icon fa fa_icon_questions fa_14"></i> <a href="/i64309-mmoexp-mut-25-coins-madden-25-offers-something-for-everyone">MMOexp Mut 25 Coins: Madden 25 offers something for everyone</a> </li> <li class="side-panel__item"> <i class="icon fa fa_icon_questions fa_14"></i> <a href="/i197-voting-for-topic-in-the-free-plan">Voting for topic in the free plan</a> </li> <li class="side-panel__item"> <i class="icon fa fa_icon_questions fa_14"></i> <a href="/i64310-mmoexp-dark-and-darker-gold-the-expressman-appears">MMOexp Dark and Darker Gold: The Expressman appears</a> </li> <li class="side-panel__item"> <i class="icon fa fa_icon_questions fa_14"></i> <a href="/i64308-mmoexp-fc-25-coins-the-top-five-scorers-in-the-men-s-category">MMOexp FC 25 Coins: The top five scorers in the Men's category</a> </li> </ul> </div> </section> </aside> </div> <i class="clear"></i> </div> <footer class="footer" id="page_footer"> <span class="footer__copy"> <a class="link" href="http://helprace.com/customer-support-software">Customer Support Software</a> by <a class="link" href="http://helprace.com">Helprace</a> </span> </footer> <div id="auth-dialog_mask" class="mask" style="display:none;"></div> <div id="auth-dialog" class="dialog ui-draggable" style="display: none; "> <section class="content-block"> <header class="content-block__header dialog__ttl"> <h3 id="auth-dialog-caption">Dialog Caption</h3> <a class="btn btn_simple dialog__close" tabindex="3" id="auth-dialog_close-btn"> <i class="btn__icon dialog-close"> </i> </a> </header>  <div id="auth-dialog_login-form" class="login login_dialog" style="display: none;"> <footer class="content-block__footer align_center"> <a id="login-dialog_register" tabindex="2" href="javascript:void(0);" class="login__create-account__txt">Sign Up</a> <a id="login-dialog_login-link" tabindex="2" href="javascript:void(0);" class="login__create-account__txt">Go back and try to login again</a> </footer> </div> <div id="auth-dialog_signup-form" class="login login_dialog" style="display: none;">  <script type="text/javascript"> function submitSignUp() { Application.RegistrationForm.submit(); } </script> <form id="signup-form" action="/registration/submit" method="post"> <div class="content-block__data" style="width: 300px;"> <div class="dialog__data" id="registration-form-table"> <div class="dialog__item"> <label class="label-input"> <input autocomplete="off" name="name" id="registration-name" tabIndex="1" type="text" dir="auto" class="text-field text-field_size_wide" placeholder="Name" value="" /> </label> <div id="registration-name-msg-holder" class="forms__notification"> </div> </div> <div class="dialog__item"> <label class="label-input"> <input name="email" tabIndex="1" id="registration-email" type="email" dir="auto" class="text-field text-field_size_wide" placeholder="Email"> </label> <div id="registration-email-msg-holder" class="forms__notification"> </div> </div> <div class="dialog__item"> <label class="label-input"> <input id="registration-password" tabIndex="1" id="registration-password" name="password" autocomplete="off" type="password" dir="auto" class="text-field text-field_size_wide" placeholder="Password"> </label> <div id="registration-password-msg-holder" class="forms__notification"> </div> </div> <div id="signUpReCaptcha" class="g-recaptcha" data-sitekey="6LfV-igUAAAAAGQJP912iViPpwFzHLbrEZ40lLsH" data-callback="submitSignUp" data-size="invisible" data-badge="inline"></div> <div class="dialog__item"> <input type="submit" tabIndex="1" id="registration-form-submit" name="submitForm" value="Sign Up" class="btn btn-blue btn_wide" /> </div> </div> </div> <footer class="content-block__footer align_center"> <a id="registration-login-link" tabIndex="1" href="javascript:void(0);">Login</a> </footer> </form> </div>  </section> </div> </div> </body> </html>

CINXE.COM

Disabling the Contact Cloud app | Helprace Support