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<!DOCTYPE html><html lang="en"><head><link rel="stylesheet" type="text/css" href="https://helprace.com/wp-content/cache/minify/1/61662.css?x65391" media="all" /><title>Customer Support Software | Helprace</title><meta charset="UTF-8" /><meta http-equiv="X-UA-Compatible" content="IE=edge" /><link rel="apple-touch-icon" sizes="180x180" href="/apple-touch-icon.png?x65391&v=zXd9XQ4Enj"><link rel="icon" type="image/png" sizes="32x32" href="/favicon-32x32.png?x65391&v=zXd9XQ4Enj"><link rel="icon" type="image/png" sizes="16x16" href="/favicon-16x16.png?x65391&v=zXd9XQ4Enj"><link rel="manifest" href="/manifest.json?x65391&v=zXd9XQ4Enj"><link rel="mask-icon" href="/safari-pinned-tab.svg?x65391&v=zXd9XQ4Enj" color="#5bbad5"><link rel="shortcut icon" href="/favicon.ico?x65391&v=zXd9XQ4Enj"><meta name="theme-color" content="#1799b1"><meta name="viewport" content="width=device-width, initial-scale=1.0, user-scalable=yes" /><meta property="og:image" content="//helprace.com/img/logo-helprace.png" /> <script async type="text/javascript" src="https://helprace.com/wp-content/cache/minify/1/828a9.js?x65391"></script>   <meta name="description" content="Without a customer support software, businesses risk missing requests, not following up or just offering plain, bad, customer service. It's easy to fall behind, especially if your team or customer base grows substantially. 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With the proliferation of smartphones, web-connected apps and internet users, such software is necessary.</p><hr/><p>As users become more web-savvy, they are able to rely on support software that allows them to find answers themselves, read existing questions or leave feedback. And Helprace is the easiest all-in-one software you'll ever use to keep your customers happy.</p><h2>What is customer support software?</h2><p>Customer support software is a term similar to customer service software. They鈥檙e both referring to applications that enable support staff to communicate with customers. Customer support software is an application that streamlines customer service during and after a purchase of product or service. Customer support software gives businesses the ability to consistently maintain high customer satisfaction.</p><h3>Customer support software must be as simple as possible</h3><p>Most successful businesses have an operational process in place and a support staff that doesn't want to spend hours setting up their <a href="//helprace.com/help-desk">help desk</a>. As a result, all the complicated commands and functions must be preformed behind the scenes. When a request is received from the customer's side, the customer must receive timely attention to their problem.</p><h3>Support that's offered via multiple channels from all-in-one software</h3><p>While support has to be a one-stop experience for the customer, it also means that the support representative must keep the conversation on the same channel. If the customer contacts via a phone, email, the <a href="//helprace.com/faq-software">faq software</a> or knowledge base software, that answer should be delivered in the same fashion.</p><h2>The solution: Helprace customer support software</h2><p>Why bother with trying to serve your customers through antiquated channels? Customer support software is purpose-built from the ground up for one thing in mind, and that is providing an engaging communication platform between your agents and customers. Customer support software from Helprace is the answer many businesses are looking for, but few find.</p><p>If you want to start engaging with customers today on a proven support, docs or <a href="//helprace.com/self-service">self-service</a> platform, you will undoubtedly give Helprace a try. Besides, it takes a few seconds to start using your very own, personalized customer service software.</p><i class="clear"></i></div><div class="b-slider__item b-main-text"><p class="h1"> Related Searches</p><table><tr><td><p><a href="/customer-support">Customer Support</a></p></td><td><p><a href="/what-is-customer-support">What is Customer Support</a></p></td><td><p><a href="/online-customer-support">Online Customer Support</a></p></td></tr></table> <i class="clear"></i></div></div><div class="b-main-content"><div class="b-top-slider-container b-top-slider-container_semiTransparentLogo"><div class="b-top-slider-container__inner"><div class="b-slider" id="top-slider"><div class="b-slider__slides-container"><div class="b-slider__item b-slider-text b-slider-text_simple"><div class="b-slider-text__h-big">Capable Teams <span class="narrow">&</span> Happy Customers</div><p class="b-slider-text__p">Helprace <span>tightly integrates multiple tools</span> together for <span>great customer service</span>:<br class="rwd-break"> Tickets, Email Management, Customer Community, Feedback, Docs & Knowledge Base</p><div class="b-slider-text__imageBottom"><div class="helpraceSlider"><div class="helpraceSlider__container"> <img class="helpraceSlider__item" src="/img/home/header-image-tickets-list.png?x65391" alt="Helprace: Tickets, Email Management, Customer Community, Feedback, Docs & Knowledge Base" srcset="/img/home/header-image-tickets-list.png 1x, /img/home/header-image-tickets-list@2x.png 2x"> <img class="helpraceSlider__item" src="/img/home/header-image-ticket.png?x65391" alt="Helprace: Tickets, Email Management, Customer Community, Feedback, Docs & Knowledge Base" srcset="/img/home/header-image-ticket.png 1x, /img/home/header-image-ticket@2x.png 2x"> <img class="helpraceSlider__item" src="/img/home/header-image-community.png?x65391" alt="Helprace: Tickets, Email Management, Customer Community, Feedback, Docs & Knowledge Base" srcset="/img/home/header-image-community.png 1x, /img/home/header-image-community@2x.png 2x"> <img class="helpraceSlider__item" src="/img/home/header-image-reports-tickets.png?x65391" alt="Helprace: Tickets, Email Management, Customer Community, Feedback, Docs & Knowledge Base" srcset="/img/home/header-image-reports-tickets.png 1x, /img/home/header-image-reports-tickets@2x.png 2x"> <img class="helpraceSlider__item" src="/img/home/header-image-reports-team.png?x65391" alt="Helprace: Tickets, Email Management, Customer Community, Feedback, Docs & Knowledge Base" srcset="/img/home/header-image-reports-team.png 1x, /img/home/header-image-reports-team@2x.png 2x"></div></div></div></div><div class="b-slider-pager"></div></div></div></div></div><div class="b-line b-content-wrapper b-content-wrapper_noclear"><div class="b-content-wrapper__inner"><p class="h3 h3_homeTop">Meet Our Customer Service Solutions</p> <i class="dashed-line"></i><div class="b-content-wrapper__layout b-mainPageSection"> <a class="tour-block tour-block_verticalCenter tour-block_adaptiveButtons" href="/help-desk"><div class="tour-left tour-text"><h2 class="h2_home">Ticketing & Email Management</h2><p class="h1 h1_home">Empower Support Teams</p><p class="h4">Provide a <strong>personalized one-on-one</strong> support experience. <strong>Boost productivity</strong> and <strong>collaborate behind the scenes</strong>.</p> <span class="b-button b-button_bordered"> <span class="b-button__label">Learn More</span> </span></div><div class="tour-right tour-image"><img src="/img/home/tickets.png?x65391" alt="Ticketing & Email Management" srcset="/img/home/tickets.png 1x, /img/home/tickets@2x.png 2x"></div><div class="tour-bottomButton"> <span class="b-button b-button_bordered"> <span class="b-button__label">Learn More</span> </span></div> </a></div> <i class="dashed-line"></i><div class="b-content-wrapper__layout b-mainPageSection"> <a class="tour-block tour-block_verticalCenter tour-block_adaptiveButtons" href="/community"><div class="tour-left tour-text"><h2 class="h2_home">Customer Community & Feedback</h2><p class="h1 h1_home">Build Relationships</p><p class="h4">Show <strong>customers</strong> that you <strong>care</strong>. Listen to their concerns, <strong>collect feedback</strong> and build a product or service they want.</p> <span class="b-button b-button_bordered"> <span class="b-button__label">Learn More</span> </span></div><div class="tour-right tour-image tour-image_border"><div class="imagesFader imagesFader_3 imagesFader_547x425"> <img src="/img/home/community1.png?x65391" alt="Customer Community Questions" srcset="/img/home/community1.png 1x, /img/home/community1@2x.png 2x"> <img src="/img/home/community2.png?x65391" alt="Customer Community Ideas" srcset="/img/home/community2.png 1x, /img/home/community2@2x.png 2x"> <img src="/img/home/community3.png?x65391" alt="Customer Community Problems" srcset="/img/home/community3.png 1x, /img/home/community3@2x.png 2x"></div></div><div class="tour-bottomButton"> <span class="b-button b-button_bordered"> <span class="b-button__label">Learn More</span> </span></div> </a></div> <i class="dashed-line"></i><div class="b-content-wrapper__layout b-mainPageSection"> <a class="tour-block tour-block_verticalCenter tour-block_adaptiveButtons" href="/knowledge-base"><div class="tour-left tour-text"><h2 class="h2_home">Docs & Knowledge Base</h2><p class="h1 h1_home">Share Knowledge</p><p class="h4">Everything is at your fingertips with <strong>smart search</strong>, whether it's <strong>public docs site</strong> or <strong>internal knowledgebase</strong>.</p> <span class="b-button b-button_bordered"> <span class="b-button__label">Learn More</span> </span></div><div class="tour-right tour-image tour-image_border"><img src="/img/home/kb.png?x65391" alt="Docs & Knowledge Base" srcset="/img/home/kb.png 1x, /img/home/kb@2x.png 2x"></div><div class="tour-bottomButton"> <span class="b-button b-button_bordered"> <span class="b-button__label">Learn More</span> </span></div> </a></div></div></div><div class="b-line b-content-wrapper b-content-wrapper_noclear b-content-wrapper_wide"><div class=""><div class="b-content-wrapper__layout b-mainPageSection"><div class="b-products"><div class="b-products__item"> <a class="b-products__itemInner" href="/self-service-portal"><h2 class="h2_home">Self-Service Portal</h2><p class="h1 h1_home">Be Helpful 24/7</p><p class="h4">Reduce support loads with a <strong>self-service</strong> Docs site. Use the power of <strong>crowdsourcing</strong> and <strong>community</strong> when offering answers and collecting <strong>feedback</strong>.</p> </a></div><div class="b-products__item"> <a class="b-products__itemInner" href="/help-desk"><h2 class="h2_home">Help Desk</h2><p class="h1 h1_home">Reduce Support Costs</p><p class="h4"><strong>Ticketing</strong> and <strong>knowledge base</strong> tightly integrated. Eliminate repeat tickets by showing <strong>related articles</strong> to customers and easily reference articles in tickets.</p> </a></div><div class="b-products__item"> <a class="b-products__itemInner" href="/idea-management"><h2 class="h2_home">Ideas Lab</h2><p class="h1 h1_home">Collect Feedback</p><p class="h4">Tap into <strong>customer ideas</strong> when prioritizing tasks or building a <strong>roadmap</strong>. Make decisions based on concrete <strong>user feedback</strong>, not guesswork.</p> </a></div><div class="b-products__item"> <a class="b-products__itemInner" href="/faq-software"><h2 class="h2_home">Questions & Answers</h2><p class="h1 h1_home">Crowdsource Your FAQ</p><p class="h4">Involve customers in building a collection of relevant <strong>questions and answers</strong>. An always up-to-date <strong>FAQ</strong> with insights from customers as well as team members.</p> </a></div><div class="b-products__item"> <a class="b-products__itemInner" href="/issue-tracking"><h2 class="h2_home">Issue Tracking</h2><p class="h1 h1_home">Acknowledge, Track, Solve</p><p class="h4">Manage, update and resolve issues brought up by customers or employees. Notify all related parties all the way to resolution.</p> </a></div><div class="b-products__item"> <a class="b-products__itemInner" href="/features"><h2 class="h2_home">Complete, Integrated Solution</h2><p class="h1 h1_home">All of the Above. One App.</p><p class="h4">Tickets, email management, customer community, feedback, docs & knowledge base seamlessly integrated in one customer service platform.</p> </a></div></div></div></div></div><div class="b-line b-content-wrapper b-content-wrapper_noclear"><div class="b-clients"><p class="b-clients__header h2">Awesome Customer Service in Every Industry</p><p class="b-clients__text h4">Helprace customers make <a rel="nofollow" target="_blank" href="http://help.kustom.rocks/">mobile apps</a>, manufacture <a rel="nofollow" target="_blank" href="http://rdplastics.helprace.com/">plastic goods</a>, create <a rel="nofollow" target="_blank" href="http://nahimic.helprace.com/">audio solutions</a>, develop <a rel="nofollow" target="_blank" href="https://support.geograt.de/">geographic information systems</a>. They work in <a rel="nofollow" target="_blank" href="http://caswelleurope.helprace.com/">chemical</a>, <a rel="nofollow" target="_blank" href="http://community.tplat.it/">real estate</a>, and <a rel="nofollow" target="_blank" href="https://support.cryptfolio.com/">blockchain</a> industries.</p><div class="b-content-wrapper__layout"><div class="b-clients-images"> <span class="b-clients-images__item"> <span class="sprite sprite-codefactor"></span> </span> <span class="b-clients-images__item"> <span class="sprite sprite-heatmiser"></span> </span> <span class="b-clients-images__item"> <span class="sprite sprite-mystore"></span> </span> <span class="b-clients-images__item"> <span class="sprite sprite-nextour"></span> </span></div><div class="b-clients-images"> <span class="b-clients-images__item"> <span class="sprite sprite-bluepenguin"></span> </span> <span class="b-clients-images__item"> <span class="sprite sprite-lifelaunchr"></span> </span> <span class="b-clients-images__item"> <span 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