CINXE.COM
Search | Helprace Support
<!DOCTYPE HTML> <html> <head> <meta http-equiv="X-UA-Compatible" content="IE=edge" /> <meta http-equiv="Content-Type" content="text/html; charset=utf-8" /> <link rel="canonical" href="https://support.helprace.com/search" /> <title>Search | Helprace Support</title> <meta property="og:url" content="https://support.helprace.com/search" > <meta property="og:type" content="website" > <meta property="og:image" content="//s3.amazonaws.com/chd-data/data/support/../../defaults/logo.svg" > <script src="//cdn.helprace.com/js/dist/libs/sentry-20241119-0207-320-44346e629b.js" crossorigin="anonymous"></script> <script> if (window.Sentry) { window.Sentry.init({ dsn: 'https://9e7be488a19247058f8b0556071ca2c8@sentry.io/5169410', release: 'helprace@' + "320", whitelistUrls: [ window.location.hostname, // alias page /helprace\.com/ // page and cdn ], ignoreErrors: [ /SecurityError\: Blocked a frame with origin/, // Bug in auto-fill library of browser 'GUI is not defined', // tmp, po file not loaded, fix later 'Application is not defined', // tmp, po file not loaded, fix later 'null' // no info ] }); window.Sentry.configureScope(function(scope) { scope.setTag("plan", "Complete"); scope.setTag("appTickets", "1"); scope.setTag("appCommunity", "1"); scope.setTag("appKB", "1"); scope.setTag("accountId", "1"); scope.setTag("accountName", "support"); scope.setTag("accountDays", "4095"); }); } window.onerror = function (message, url, line, column, error) { if (error instanceof SyntaxError) { error.stack = url + ':' + line; } window.Sentry && window.Sentry.captureException(error); }; </script> <link href="//cdn.helprace.com/js/dist/css/front-20241119-0207-320-44346e629b.css" type="text/css" rel="stylesheet"/> <!-- Leave for better time/support. Problems with Safari <link href="//cdn.helprace.com/fonts/fa-light-300-20241119-0207-320-44346e629b.woff2" type="font/woff2" rel="preload" as="font" crossorigin="anonymous" /> --> <meta name="viewport" content="width=device-width, initial-scale=1.0, minimum-scale=1.0, maximum-scale=1.0, user-scalable=yes" /> <script> var language = 'en'; var languageTinyMce = 'en_GB'; var languagesRtl = "ar,fa,he"; var allowedImageMimes = {"image\/gif":"gif","image\/jpg":"jpg","image\/jpeg":"jpeg","image\/png":"png","image\/x-png":"png","image\/svg+xml":"svg"} window.assets_url = "//cdn.helprace.com/"; window.routes = {"front":["",{"module":"default","controller":"index","action":"index","lang":"df","account":"main"}],"supportedLanguages":["supported-languages",{"module":"default","controller":"settings","action":"supported-languages","lang":"df","account":"main"}],"tickets":["tickets",{"module":"default","controller":"index","action":"tickets","lang":"df","account":"main"}],"spaces":["spaces",{"module":"default","controller":"index","action":"spaces","lang":"df","account":"main"}],"spaceChannel":[":spaceName\/:channel",{"module":"default","controller":"space","action":"show","channel":"all","lang":"df"},{"spaceName":"s[0-9]+(-?.+)?","channel":"([a-zA-Z])?"}],"spaceChannelPreset":[":spaceName\/:channel\/:preset\/:page",{"module":"default","controller":"space","action":"channel","lang":"df","preset":"default","page":1},{"spaceName":"s[0-9]+(-?.+)?","preset":"([a-zA-Z]+)?","page":"([0-9]+)?"}],"spaceChannelCategory":[":spaceName\/:channel\/:categoryTitle\/:page",{"module":"default","controller":"space","action":"channel","lang":"df","preset":"default","page":1},{"spaceName":"s[0-9]+(-?.+)?","categoryTitle":"c[0-9]+(-?.+)?","page":"[0-9]+"}],"spaceChannelPresetCategory":[":spaceName\/:channel\/:preset\/:categoryTitle\/:page",{"module":"default","controller":"space","action":"channel","lang":"df","preset":"default","categoryTitle":"c0-all","page":1},{"spaceName":"s[0-9]+(-?.+)?","categoryTitle":"c[0-9]+(-?.+)?","preset":"[a-zA-Z]+","page":"[0-9]+"}],"spaceChannelPresetAllItems":[":spaceName\/:channel\/all\/:preset\/:page",{"module":"default","controller":"space","action":"channel","lang":"df","preset":"default","page":1,"allItems":true},{"spaceName":"s[0-9]+(-?.+)?","preset":"([a-zA-Z]+)?","page":"([0-9]+)?"}],"allItems":[":spaceName\/all\/:preset\/:page",{"module":"default","controller":"space","action":"show-all-items","lang":"df","account":"main","preset":null,"page":1},{"spaceName":"s[0-9]+(-?.+)?","page":"[0-9]+"}],"showItem":[":itemTitle\/:page\/:sortComments",{"module":"default","controller":"item","action":"show","lang":"df","page":1,"sortComments":null},{"itemTitle":"i[0-9]+(-?.+)?","page":"[0-9]+"}],"deleteItem":["delete\/item\/:id",{"module":"default","controller":"item","action":"delete","lang":"df"}],"addComment":["add-comment\/:itemTitle\/:page\/:sortComments",{"module":"default","controller":"comment","action":"save","lang":"df","title":"","page":1,"sortComments":null},{"itemTitle":"i[0-9]+(-?.+)?","page":"[0-9]+"}],"editComment":["edit-comment\/:commentId\/:page\/:sortComments",{"module":"default","controller":"comment","action":"save","lang":"df","page":1,"sortComments":null},{"commentId":"[0-9]+","page":"[0-9]+"}],"voteComment":["vote-comment\/:commentId\/:commentRating\/:page\/:sortComments",{"account":"main","module":"default","controller":"comment","action":"vote-comment","lang":"df","page":1,"sortComments":null},{"commentId":"[0-9]+","commentRating":"(Positive|Negative)+","page":"[0-9]+"}],"unvoteComment":["unvoteComment\/:commentId\/:page\/:sortComments",{"account":"main","module":"default","controller":"comment","action":"unvote-comment","lang":"df","page":1,"sortComments":null},{"commentId":"[0-9]+","page":"[0-9]+"}],"voteItem":["vote-item\/:itemTitle\/:itemRating\/:page\/:sortComments",{"module":"default","controller":"item","action":"vote","lang":"df","page":1,"sortComments":null},{"itemTitle":"i[0-9]+(-?.+)?","itemRating":"[-0-9]+","page":"[0-9]+"}],"unvoteItem":["unvote-item\/:itemTitle\/:page\/:sortComments",{"module":"default","controller":"item","action":"unvote","lang":"df","page":1,"sortComments":null},{"itemTitle":"i[0-9]+(-?.+)?","page":"[0-9]+"}],"setItemStatus":["set-item-status\/:itemTitle\/:status\/:page\/:sortComments",{"module":"default","controller":"item","action":"set-status","lang":"df","page":1,"sortComments":null},{"itemTitle":"i[0-9]+(-?.+)?","status":"[a-z_]+","page":"[0-9]+"}],"setCommentBest":["set-comment-best\/:commentId\/:page\/:sortComments",{"module":"default","controller":"comment","action":"set-comment-best","lang":"df","page":1,"sortComments":null},{"commentId":"[0-9]+","page":"[0-9]+"}],"setCommentSpam":["set-comment-spam\/:commentId\/:page\/:sortComments",{"module":"default","controller":"comment","action":"set-comment-spam","lang":"df","page":1,"sortComments":null},{"commentId":"[0-9]+","page":"[0-9]+"}],"setCommentNotBest":["set-comment-not-best\/:commentId\/:page\/:sortComments",{"module":"default","controller":"comment","action":"set-comment-not-best","lang":"df","page":1,"sortComments":null},{"commentId":"[0-9]+","page":"[0-9]+"}],"deleteComment":["delete-comment\/:commentId\/:page\/:sortComments",{"module":"default","controller":"comment","action":"delete-comment","lang":"df","page":1,"sortComments":null},{"commentId":"[0-9]+","page":"[0-9]+"}],"addSubscription":["add-subscription\/:itemTitle\/:page\/:sortComments",{"module":"default","controller":"subscription","action":"add-subscription","lang":"df","page":1,"sortComments":null},{"itemTitle":"i[0-9]+(-?.+)?","page":"[0-9]+"}],"deleteSubscription":["delete-subscription\/:itemTitle\/:page\/:sortComments",{"module":"default","controller":"subscription","action":"delete-subscription","lang":"df","page":1,"sortComments":null},{"itemTitle":"i[0-9]+(-?.+)?","page":"[0-9]+"}],"shareItemViaEmail":["share-item-via-email\/:itemTitle",{"module":"default","controller":"item","action":"share-via-email","lang":"df"},{"itemTitle":"i[0-9]+(-?.+)?"}],"getChannelsList":["get-channels\/:spaceName",{"module":"default","controller":"space","action":"get-channels","lang":"df"},{"spaceName":"s[0-9]+(-?.+)?"}],"getCategoriesList":["get-categories\/:spaceName\/:channel",{"module":"default","controller":"space","action":"get-categories","lang":"df"},{"channel":"[a-z0-9_-]+","spaceName":"s[0-9]+(-?.+)?"}],"getChannelsAndCategoriesDataFront":["get-channels-and-categories-data-front\/:spaceName\/:channel",{"module":"default","controller":"space","action":"get-channels-and-categories-data-front","lang":"df","channel":"all"},{"channel":"[a-z0-9_-]+","spaceName":"s[0-9]+(-?.+)?"}],"addItem":["add\/:spaceName\/:channel",{"module":"default","controller":"item","action":"save-item","lang":"df","channel":""},{"channel":"([a-z0-9_-]+)?","spaceName":"s[0-9]+(-?.+)?"}],"deleteTickets":["tickets\/delete",{"module":"default","controller":"ticket","action":"delete-from-front","lang":"df","account":"main"}],"editItem":["edit\/:itemTitle\/:spaceName\/:channel",{"module":"default","controller":"item","action":"save-item","lang":"df","spaceName":"","channel":""},{"itemTitle":"i[0-9]+(-?.+)?","channel":"([a-z0-9_-]+)?","spaceName":"s[0-9]+(-?.+)?"}],"fileLoad":["image-manager\/load\/*",{"module":"default","controller":"file","action":"load","lang":"df"}],"fileDownloadFallback":["resource\/:token\/:name",{"module":"default","controller":"file","action":"download","cache_limiter":"private_no_expire","lang":"df","name":""},{"token":"[0-9a-zA-Z_~-]+"}],"fileDownload":["resources\/:token\/:name",{"module":"default","controller":"file","action":"download","cache_limiter":"private_no_expire","lang":"df","name":""},{"token":"[0-9a-zA-Z_~-]+"}],"fileTmpLinkFallback":["resource\/tmp\/:fileId\/:timestamp\/:token\/:name",{"module":"default","controller":"file","action":"download-by-tmp-link","cache_limiter":"private_no_expire","lang":"df","name":""},{"fileId":"[0-9]+","timestamp":"[0-9]+","token":"[0-9a-zA-Z_~-]+"}],"fileTmpLink":["resources\/tmp\/:fileId\/:timestamp\/:token\/:name",{"module":"default","controller":"file","action":"download-by-tmp-link","cache_limiter":"private_no_expire","lang":"df","name":""},{"fileId":"[0-9]+","timestamp":"[0-9]+","token":"[0-9a-zA-Z_~-]+"}],"deleteAttachment":["delete-attachment\/:id\/:itemId",{"module":"default","controller":"item","action":"delete-attachments","lang":"df"}],"getAllChannelsList":["search\/get-all-channels",{"module":"default","controller":"space","action":"get-all-channels","lang":"df"}],"userAutocompleter":["search\/user-autocomplete",{"module":"default","controller":"search","action":"user-autocomplete","lang":"df"}],"search":["search\/:page",{"module":"default","controller":"search","action":"search","lang":"df","account":"main","page":1},{"page":"[0-9]+"}],"searchFeedback":["feedback\/search\/:page",{"module":"default","controller":"search","action":"search","lang":"df","account":"main","page":1,"feedback":true},{"page":"[0-9]+"}],"getRelatedForText":["get-related-for-text",{"module":"default","controller":"search","action":"get-related-for-text","lang":"df","account":"main"}],"getRelatedForTextFeedback":["feedback\/get-related-for-text",{"module":"default","controller":"search","action":"get-related-for-text","lang":"df","account":"main","feedback":true}],"logout":["auth\/logout",{"module":"default","controller":"sso","action":"logout","lang":"df","account":"main"}],"logoutSls":["auth\/sls",{"module":"default","controller":"sso","action":"single-logout","lang":"df","account":"main"}],"authAssert":["auth\/assert\/:targetAccount\/:return_to\/:authHost",{"module":"default","controller":"sso","action":"assert-auth","lang":"df","account":"main","targetAccount":"","return_to":"","authHost":""}],"authSsoCheck":["auth\/sso-check\/:targetAccount\/*",{"module":"default","controller":"sso","action":"sso-check","lang":"df","targetAccount":""}],"forceLogin":["backup-login",{"module":"default","controller":"sso","action":"force-login","lang":"df"}],"auth":["auth\/login\/:targetAccount\/*",{"module":"default","controller":"sso","action":"login","lang":"df","targetAccount":""}],"forgotPassword":["auth\/forgot-password",{"module":"default","controller":"sso","action":"forgot-password","lang":"df","account":"main"}],"getMenuItems":["auth\/get-menu-items",{"module":"default","controller":"sso","action":"get-menu-items","lang":"df"}],"authSamlMetadata":["saml\/metadata",{"module":"default","controller":"saml-sp","action":"metadata","lang":"df","account":"main"}],"authSamlAssertion":["saml\/assertion",{"module":"default","controller":"saml-sp","action":"assertion","lang":"df","account":"main"}],"authSamlSingleLogout":["saml\/sls",{"module":"default","controller":"saml-sp","action":"sls","lang":"df","account":"main"}],"authSamlLogout":["saml\/logout",{"module":"default","controller":"saml-sp","action":"logout","lang":"df","account":"main"}],"authJwtLogin":["jwt",{"module":"default","controller":"jwt","action":"login","lang":"df","account":"main"}],"authJwtSso":["jwt\/:targetAccount",{"module":"default","controller":"jwt","action":"sso","lang":"df","account":"main"}],"oAuthProvider":["oauth\/:provider\/*",{"module":"default","controller":"oauth","action":"login","lang":"df","account":"main"}],"authOAuthInputEmail":["oauth\/input-email",{"module":"default","controller":"oauth","action":"input-email","lang":"df","account":"main"}],"authOAuthVerifyEmail":["oauth\/verify-email",{"module":"default","controller":"oauth","action":"verify-email","lang":"df","account":"main"}],"authConfirm":["auth\/confirm",{"module":"default","controller":"sso","action":"confirm","lang":"df","account":"main"}],"ssoConfirm":["auth\/confirm-sso",{"module":"default","controller":"auth","action":"confirm","lang":"df","account":"main"}],"externalConfirm":["auth\/confirm-external",{"module":"default","controller":"auth","action":"confirm","lang":"df","account":"main"}],"validateUserRegistrationField":["registration\/validate",{"module":"default","controller":"register-user","action":"validate","lang":"df","account":"main"}],"submitUserRegistration":["registration\/submit",{"module":"default","controller":"register-user","action":"submit","lang":"df","account":"main"}],"sendSignUpConfirmationEmail":["registration\/send-sign-up-confirmation",{"module":"default","controller":"register-user","action":"send-sign-up-confirmation","lang":"df","account":"main"}],"sendEmailForVerificationAjax":["user\/send-email-for-verification",{"module":"default","controller":"user","action":"send-email-for-verification-ajax","lang":"df","account":"main"}],"activateUser":[":userKeyName\/activation\/:code",{"module":"default","controller":"register-user","action":"activation","lang":"df","account":"main"},{"userKeyName":"u[0-9]+(-?.+)?"}],"validatePasswordForm":[":userKeyName\/validate-password\/",{"module":"default","controller":"user","action":"validate","lang":"df","account":"main"},{"userKeyName":"u[0-9]+(-?.+)?"}],"deleteUserEmail":["delete-email\/:userEmailId",{"module":"default","controller":"user","action":"delete-email","lang":"df","account":"main"},{"userEmailId":"[0-9]+"}],"makeEmailPrimary":["make-email-primary\/:userEmailId",{"module":"default","controller":"user","action":"make-email-primary","lang":"df","account":"main"},{"userEmailId":"[0-9]+"}],"verifyEmail":[":userKeyName\/verify-email\/:hash",{"module":"default","controller":"user","action":"verify-email","lang":"df","account":"main"},{"userKeyName":"u[0-9]+(-?.+)?","hash":".+"}],"sendEmailForVerification":[":userKeyName\/send-email-for-verification\/:userEmailId",{"module":"default","controller":"user","action":"send-email-for-verification","lang":"df","account":"main"},{"userKeyName":"u[0-9]+(-?.+)?","userEmailId":"[0-9]+"}],"resizeAvatar":[":userKeyName\/resize-avatar\/",{"module":"default","controller":"user","action":"resize-avatar","lang":"df","account":"main"},{"userKeyName":"u[0-9]+(-?.+)?"}],"uploadAvatar":[":userKeyName\/upload-avatar",{"module":"default","controller":"user","action":"upload-avatar","lang":"df","account":"main"},{"userKeyName":"u[0-9]+(-?.+)?"}],"wipeUserInfo":[":userKeyName\/wipe",{"module":"default","controller":"user","action":"wipe","lang":"df","account":"main"},{"userKeyName":"u[0-9]+(-?.+)?"}],"feedback":["chd-widgets\/feedback\/:spaceName\/:channel",{"module":"default","controller":"feedback","action":"index","lang":"df","channel":"","spaceName":"all","feedback":true},{"channel":"([a-z0-9_-]+)?","spaceName":"s[0-9]+(-?.+)?|all"}],"addItemFeedback":["chd-widgets\/feedback\/add\/:spaceName\/:channel",{"module":"default","controller":"item","action":"save-item","lang":"df","channel":"default","feedback":true},{"channel":"[a-z0-9_-]+","spaceName":"s[0-9]+(-?.+)?"}],"addTicketFeedback":["chd-widget\/feedback\/add-ticket",{"module":"default","controller":"ticket","action":"save","lang":"df","feedback":true}],"getAccountKeyword":["chd-widget\/feedback\/get-account-keyword",{"module":"default","controller":"feedback","action":"account-keyword","lang":"df","feedback":true}],"people":["people\/:page",{"module":"default","controller":"user","action":"people","lang":"df","page":"1"},{"page":"[0-9]+"}],"user":[":userKeyName",{"module":"default","controller":"user","action":"user-page","lang":"df"},{"userKeyName":"u[0-9]+(-?.+)?"}],"externalAccounts":[":userKeyName\/external-accounts",{"module":"default","controller":"user","action":"external-accounts","lang":"df"},{"userKeyName":"u[0-9]+(-?.+)?"}],"deleteOAuth":[":userKeyName\/deleteOauth\/:oAuthId",{"module":"default","controller":"user","action":"delete-oauth","lang":"df"},{"oAuthId":"[0-9]+","userKeyName":"u[0-9]+(-?.+)?"}],"userProfile":[":userKeyName\/profile\/:accessCode",{"module":"default","controller":"user","action":"profile","lang":"df","accessCode":""},{"accessCode":"[0-9a-zA-Z]{32}","userKeyName":"u[0-9]+(-?.+)?"}],"getUser":["get-user\/:user",{"module":"default","controller":"user","action":"get-user","lang":"df","account":"main"},{"user":"[0-9]+"}],"getUserLayer":["get-user-layer\/:user\/:hideButtons",{"module":"default","controller":"user","action":"get-user-layer","lang":"df","account":"main","hideButtons":false},{"user":"[0-9]+"}],"userEmails":[":userKeyName\/emails-notifications",{"module":"default","controller":"user","action":"emails","lang":"df"},{"userKeyName":"u[0-9]+(-?.+)?"}],"userPassword":[":userKeyName\/change-password\/:accessCode",{"module":"default","controller":"user","action":"password","lang":"df","accessCode":""},{"accessCode":"[0-9a-zA-Z]{32}","userKeyName":"u[0-9]+(-?.+)?"}],"resetUserPassword":[":userKeyName\/reset-password\/:accessCode",{"module":"default","controller":"user","action":"reset-password","lang":"df"},{"accessCode":"[0-9a-zA-Z]{32}","userKeyName":"u[0-9]+(-?.+)?"}],"userActivity":[":userKeyName\/:spaceName\/activity\/:filter\/:page",{"module":"default","controller":"user","action":"activity","lang":"df","filter":"all","page":1,"spaceName":"all"},{"spaceName":"all|(s[0-9]+-.+)","filter":".+","page":"[0-9]+","userKeyName":"u[0-9]+(-?.+)?"}],"UserMyRequests":[":userKeyName\/requests\/:statusFilter\/:organizationFilter\/:page",{"module":"default","controller":"user","action":"my-requests","lang":"df","statusFilter":"all","organizationFilter":"user","page":1},{"statusFilter":"[0-9a-zA-Z_]+","organizationFilter":"[0-9a-zA-Z_]+","page":"[0-9]+","userKeyName":"u[0-9]+(-?.+)?"}],"showTicketByToken":["show-ticket\/:key\/:token",{"module":"default","controller":"ticket","action":"show-by-token","lang":"df"},{"key":"t[0-9]+","token":"[0-9a-fA-F]{32}"}],"showTicketByTokenWithoutKey":["show-ticket\/:token",{"module":"default","controller":"ticket","action":"show-by-token","lang":"df"},{"token":"[0-9a-fA-F]{32}"}],"rateTicket":["satisfaction\/:key\/:token\/:satisfaction-rating\/:show-comment-form",{"module":"default","controller":"ticket","action":"rate-ticket","lang":"df","satisfaction-rating":null,"show-comment-form":false},{"key":"t[0-9]+","token":"[0-9a-fA-F]{32}"}],"rateTicketWithoutKey":["satisfaction\/:token\/:satisfaction-rating\/:show-comment-form",{"module":"default","controller":"ticket","action":"rate-ticket","lang":"df","satisfaction-rating":null,"show-comment-form":false},{"token":"[0-9a-fA-F]{32}"}],"userParticipation":[":userKeyName\/participation\/:spaceName\/:channelFilter\/:customFilter\/:statusFilter\/:page",{"module":"default","controller":"user","action":"participation","lang":"df","spaceName":"all","channelFilter":"all","customFilter":"all","statusFilter":"all","page":1},{"spaceName":"all|(s[0-9]+-.+)","channelFilter":"[0-9a-zA-Z]+","customFilter":"[0-9a-zA-Z]+","statusFilter":"[0-9a-zA-Z_]+","page":"[0-9]+","userKeyName":"u[0-9]+(-?.+)?"}],"userParticipationFollowing":[":userKeyName\/following\/:channelFilter\/:spaceName\/:page",{"module":"default","controller":"user","action":"following","lang":"df","spaceName":"all","channelFilter":"all","page":1},{"spaceName":"all|(s[0-9]+-.+)","channelFilter":"[0-9a-zA-Z]+","page":"[0-9]+","userKeyName":"u[0-9]+(-?.+)?"}],"globalActivity":["activity\/:page",{"module":"default","controller":"activity","action":"activity","lang":"df","page":1},{"page":"[0-9]+"}],"api":["api",{"module":"default","controller":"api","action":"index","lang":"df","account":"main"}],"apiMethod":["api\/:methodName",{"module":"default","controller":"api","action":"method-info","lang":"df"},{"methodName":"[a-zA-Z.]+"}],"registerAccount":["register\/account",{"module":"default","controller":"account","action":"register","lang":"df"}],"registerAccountValidateProfileForm":["register\/account\/validate-profile",{"module":"default","controller":"account","action":"validate-profile","lang":"df"}],"registerAccountValidateSubdomain":["register\/account\/validate-subdomain",{"module":"default","controller":"account","action":"validate-subdomain","lang":"df"}],"hideAlert":["alert\/hide-alert\/:alertId",{"module":"default","controller":"alert","action":"hide-alert","lang":"df"},{"alertId":"[0-9]+"}],"templateAlert":["template",{"module":"default","controller":"index","action":"template","lang":"df","account":"main"}],"checker":["checker",{"module":"default","controller":"s-admin","action":"checker","lang":"df","account":"main"}],"sadmin":["sadmin\/:controller\/:action\/*",{"module":"default","controller":"s-admin","action":"index","lang":"df"}],"admin":[{"module":"default","controller":"admin","action":"index","lang":"df","account":"main"}],"adminChain":["admin\/chain",{"module":"default","controller":"admin","action":"chain","lang":"df"}],"adminAlertLoadClosed":["admin\/alert\/load",{"module":"default","controller":"error","action":"show403","lang":"df"}],"adminAccountsLoadClosed":["admin\/account\/load",{"module":"default","controller":"error","action":"show403","lang":"df"}],"adminAccountLoadClosed":["admin\/account\/get-account-data",{"module":"default","controller":"error","action":"show403","lang":"df"}],"adminAccountBillingClosed":["admin\/account\/get-account-billing",{"module":"default","controller":"error","action":"show403","lang":"df"}],"help":["help",{"module":"default","controller":"help","action":"index","lang":"df","account":"main"}],"searchTips":["help\/search-tips",{"module":"default","controller":"help","action":"search-tips","lang":"df","account":"main"}],"addTicket":["add-ticket",{"module":"default","controller":"ticket","action":"save","lang":"df"}],"setTicketStatus":["set-ticket-status\/:ticketSubject\/:status",{"module":"default","controller":"ticket","action":"set-status","lang":"df"},{"ticketSubject":"t[0-9]+(-?.+)?","status":"[a-zA-Z-_]+"}],"addTicketReply":["add-ticket-reply\/:ticketSubject",{"module":"default","controller":"ticket","action":"save-reply","lang":"df"},{"ticketSubject":"t[0-9]+(-?.+)?"}],"showTicket":[":ticketSubject\/:page\/:sorting",{"module":"default","controller":"ticket","action":"show","lang":"df","page":1,"sorting":null},{"ticketSubject":"t[0-9]+(-?.+)?","page":"[0-9]+"}],"checkUserEmailExists":["check-user-email-exists",{"module":"default","controller":"user","action":"check-user-email-exists","lang":"df"}],"processBillingNotification":["process-notification",{"module":"default","controller":"billing","action":"process-notification","lang":"df"}],"processFullContactNotification":["process-fullcontact-notification",{"module":"default","controller":"full-contact","action":"process-notification","lang":"df"}],"supportApp":["support-app",{"module":"default","controller":"app","action":"support-app","lang":"df"}],"fileUpload":["chd-service\/upload",{"module":"default","controller":"file","action":"upload","lang":"df"}]}; window.base_url = "//support.helprace.com/"; window.app_url = "//support.helprace.com/"; window.app_url_no_locale = '//support.helprace.com/'; window.domainAlias = ""; window.websiteUrl = "http://helprace.com"; window.googleTrackCode = "UA-43946909-2"; window.APPLICATION_ENV = "production"; window.appsSettings = [{"id":1,"installed":true,"name":"tickets","allowed":true},{"id":2,"installed":true,"name":"community","allowed":true},{"id":3,"installed":true,"name":"kb","allowed":true},{"id":15607,"installed":true,"name":"fullcontact","allowed":true},{"id":25205,"installed":false,"name":"rdh","allowed":false},{"id":27117,"installed":true,"name":"Helprace","allowed":true},{"id":30438,"installed":true,"name":"Jira","allowed":true},{"id":31822,"installed":true,"name":"clockify","allowed":true},{"id":31823,"installed":true,"name":"toggl","allowed":true}]; window.planFeatures = {"featureDomainAliasEnabled":true,"featureTicketsEmailAccountsEnabled":true,"featureTicketsEmailTemplateEnabled":true,"featureTicketsSatisfactionRatingEnabled":true,"featureAttachmentsEnabled":true,"featureImageUploadEnabled":true,"featureCaseRulesEnabled":true,"featureSlaEscalationEnabled":true,"featureMultipleSpacesEnabled":true,"featureMacrosEnabled":true,"featureInternalSpacesEnabled":true,"featureNetworkAccessRestrictionEnabled":true,"featureInternalLoginEnabled":true,"featureUsersRegistrationEnabled":true,"featureSsoEnabled":true,"featureKbArticleUsefulnessRatingEnabled":true,"featureCommunityMarkBestRepliesEnabled":true,"featureRequiredRegistrationEnabled":true,"featureCustomVotingEnabled":true,"featureTicketsEnabled":true,"featureCommunityEnabled":true,"featureKnowledgebaseEnabled":true,"featureAgentCollisionEnabled":true,"featureFrontCustomizationEnabled":true,"featureBusinessHoursEnabled":true,"featureFullContactEnabled":true,"featureReportsEnabled":true,"featureCustomAppsEnabled":true,"featureWebHooksEnabled":true,"featureTicketFieldsEnabled":true,"featureUserFieldsEnabled":true,"featureOrganizationFieldsEnabled":true,"featureCommunityLimitVotesEnabled":true,"featureCommunityVotersFollowersListEnabled":true,"featureCommunityVoteByUserEnabled":true,"featureCommunityTopicByUserEnabled":true,"featureCommunityModerationEnabled":true,"featureRegionalDataHostingEnabled":true,"featureTeamsEnabled":true,"featureUserGroupsEnabled":true,"featureOrganizationsEnabled":true,"featureClockifyEnabled":true,"featureTogglEnabled":true,"featureTicketsViewEnabled":true}; window.isCommunityEnabled = true; window.enabledChannels = ["updates","knowledgebase","questions","ideas","praise"]; window.defaultAvatar = "//s3.amazonaws.com/chd-data/defaults/user-avatar.png"; window.cssForIframe = (window.assets_url || '../') + 'js/dist/css/front-20241119-0207-320-44346e629b.css'; window.hideInformerErrorAfter = "5000"; window.hideInformerInfoAfter = "10000"; window.hideInformerSuccessAfter = "10000"; window.socketDomain = 'socket.helprace.com'; window.socketPort = 7989; window.itemAddByEmail = true; </script> <!-- LANGUAGES --> <link rel="gettext" type="application/x-po" href="//cdn.helprace.com/languages/20230725-0523-693/en_English.po"> <script src="//cdn.helprace.com/js/dist/front/front-20241119-0207-320-44346e629b.js" crossorigin="anonymous"></script> <link rel="icon" href="//s3.amazonaws.com/chd-data/data/support/../../defaults/favicon.png" /> <script> Application.alerts = []; Application.settings.baseUrl = "//support.helprace.com/"; Application.settings.urls = []; Application.settings.internalLogin = true; Application.settings.socialAuth = true; Application.settings.ticketsEnabled = true; Application.informers = {}; Application.informers.informer_type = ""; Application.informers.informer_title = ""; Application.informers.informer_messages = null; Application.authorization = null; GUI.onDOMReady(function () { Application.fireEvent("checkauth"); GUI.TimeAgo.init(); Application.addEventForDocument('click', Application.setInputElementsClassOnFocus); Application.initSpaceComboBlock(); Application.initParticipationFilter(); if (Application.informers && Application.informers.informer_messages) { var type = Application.informers.informer_type, messages = Application.informers.informer_messages.join("\n\r"); if (type === 'info') { Application.successInfo(messages); } else if (type === 'error') { Application.errorInfo(messages); } } GUI.$(window.document.body).on('click', function (e) { var linkHref = e.target.href, match = false, linkToTicket; if (!linkHref) { return; } match = linkHref.match(/#ticket:(\d+)/); if (match) { e.stopPropagation(); e.preventDefault(); linkToTicket = '/t_key_'; window.open(linkToTicket.replace('_key_', match[1]), "_blank"); } }); }); </script> <style type="text/css"> .topic__item_text img, #comments_section img { border: 1px solid rgb(220, 234, 236); margin: 0 auto; display: block; } code { background-color: #F5F5F5; padding: 0 2px; } </style> <meta name="google-site-verification" content="6jJNeZOSjmD-bbXJf6B9okg0siEkndZHa6PrDAVbTaw" /> <script> function onReCaptchaLoad() { var x = document.getElementsByClassName("g-recaptcha"); var i; for (i = 0; i < x.length; i++) { var id = grecaptcha.render(x[i].getAttribute('id'), {}, true); x[i].setAttribute('data-id', id); } } </script> <style> .grecaptcha-badge { display: none; } </style> </head> <body class="body"> <div id="divJSErrors" style="color: red; font-size: 14px;"></div> <div class="main-wrapper "> <div class="main-wrapper_in"> <div id="system_alert" class="informer" style="display:none;"> <div class="informer__controls"> <span class="btn-text" id="numAlerts"></span> <a class="btn btn_link disabled" > <i class="btn__icon fa fa-angle-left" id="prevAlert"> </i> </a> <a class="btn btn_link disabled" > <i class="btn__icon fa fa-angle-right" id="nextAlert"> </i> </a> <a class="btn btn_link"> <i class="btn__icon close-tips" id="hideAlert"> </i> </a> </div> <div class="informer__data"> <p class="informer__txt"> <b class="informer__ttl" id="system_alert_title"></b> <span id="system_alert_message"></span> <a href="#" onclick="javascript: return false;">Learn more</a> </p> </div> </div> <script> GUI.onDOMReady(function() { new window.ActorInfo('website'); }); </script> <header class="header" role="heading"> <div class="header__left"> <a class="header__logo" href="http://helprace.com" target="_blank"> <img src="//s3.amazonaws.com/chd-data/data/support/../../defaults/logo.svg" alt="Helprace Support" class="header__logo__thumb" /> </a> <div class="header__name"> <a href="/">Helprace Support</a> </div> </div> <div class="header__right"> <nav id="auth-panel__auth-menu" class="header__nav" style="display: none;"> <span style="display: none;" id="auth-panel__loader" class="btn__label"></span> <a class="btn btn_simple show_dialog" id="auth-panel__my-requests-btn" href="" onclick="return false;" rel="dialog_1" title="Submit a Request"> <span class="mobileShow_wide"> <i class="btn__icon fa fa-envelope"></i> </span> <span class="mobileHide_wide"> <span class="btn__label">Submit a Request</span> </span> </a> <a class="btn btn_simple" href="/search" title="Search"> <i class="btn__icon fa fa-search"></i> </a> <a style="display: none;" class="btn btn_simple show_dialog" id="auth-panel__login-btn" href="" onclick="return false;" rel="dialog_1" title="Login"> <span class="mobileShow_wide"> <i class="btn__icon fa fa-sign-in"></i> </span> <span class="mobileHide_wide"> <span class="btn__label">Login</span> </span> </a> <div style="display: none;" id="auth-panel__user-profile-dropdowrn-holder" class="layer-over btn_super-hover"> <div class="popup-menu"> <a id="auth-panel__user-profile-dropdown-btn" class="btn btn_simple btn_avatar btn_super-hover-item"> </a> <script type="application/javascript"> window.adminPanelMenu = []; </script> </div> <div class="layer user-layer" id="auth-panel__user-profile-menu" style="display: none;"> </div> </div> </nav> </div> </header> <nav class="breadcrumbs"> <ul class="breadcrumbs__list"> <li class="breadcrumbs__item btn_super-hover"> <div class="btns-group breadcrumbs__button"> <a class="btn btn_simple btn_super-hover-item" href="/"> <span class="btn__label">Home</span> </a><a class="btn btn_simple btn_super-hover-item selected"> <i class="btn__icon next"><i class="breadcrumbs__menu-icon"> </i></i> </a> </div> <ul class="breadcrumbs__dropdown"> <li class="breadcrumbs__dropdown__item"><a href="/people">People</a></li> <li class="breadcrumbs__dropdown__item"><a href="/search">Search</a></li> </ul> </li> <li class="breadcrumbs__item btn_super-hover"> <div class="btns-group breadcrumbs__button"> <a class="btn btn_simple btn_super-hover-item" href="/search"> <span class="btn__label">Search</span> </a> </div> </li> </ul> </nav> <div class="layout__data layout__data_right-sidebar"> <div class="layout__content" role="main"> <div class="layout__content_in"> <section class="widget widget_light widget_no-tabs layout__list"> <form id="adv-search-input-form" onsubmit="return false;"> <div class="widget__item"> <div class="widget__cp"> <div class="widget__cp-cell widget__cp-cell_main"> <div class="btns-group btns-group_wide btns-group_search"> <i class="text-field_advanced text-field_advanced_large text-field_search text-field_header text-field_size_wide"> <i id="text-field-icon-clean" class="text-field__icon text-field__icon_clean" style="display: none;"></i> <i class="i-text-field"> <input id="adv-search-input" type="text" name="search" class="text-field text-field_large text-field_size_wide" value="" placeholder="Search" autocomplete="off" autofocus> </i> </i> <button class="btns-group__item btns-group__item_shrink btn btn-large btn_search"> <i class="btn__icon fa fa-search"></i> </button> </div> </div> </div> </div> </form> </section> </div> </div> <aside class="layout__sidebar" role="complementary"> <section class="content-block layout__list"> <header class="content-block__header"> <h3> Refine Your Search </h3> </header> <div class="content-block__data"> <form id="adv-search-filters" method="get" action="/search" onsubmit="return false;"> <input id="adv-search-filters-selected-values" type="hidden" value="{"filter":{"space":"","channel":"","category":"","time":"","user":""},"content":["items","comments"]}" /> <ul class="side-panel"> <li class="side-panel__item" style="display:none;"> <h4 class="side-panel__h">Product</h4> <p> <span class="b-text-field_combo_big"> <select name="space" id="adv-search-space" style="width: 100%" listHeight="10"> <option value="" spacename="" img="//s3.amazonaws.com/chd-data/defaults/space.svg"> All Products </option> <option value="1" spacename="general" img="//s3.amazonaws.com/chd-data/data/support/../../defaults/space.svg"> General </option> </select> </span> </p> </li> <li class="side-panel__item" id="adv-search-channel-holder" style="display: none;"> <h4 class="side-panel__h">Channel</h4> <p> <select name="channel" id="adv-search-channel" style="width: 100%" listHeight="10"> <option value="" icon="world" > All Channels </option> </select> </p> </li> <li class="side-panel__item" id="adv-search-categories-holder"> <h4 class="side-panel__h">Category</h4> <p> <select name="category" id="adv-search-category" style="width: 100%" listHeight="10"> <option value=""> All Categories </option> </select> </p> </li> <li class="side-panel__item" id="adv-search-checkboxes"> <h4 class="side-panel__h">Content</h4> <p> <span class="checkbox"> <input class="checkbox__input" id="adv-search-in-items" name="content" type="checkbox" value="items" checked /> <label for="adv-search-in-items" class="checkbox__label"><i class="checkbox-pseudo"></i>Topics</label> </span> </p> <p> <span class="checkbox"> <input class="checkbox__input" id="adv-search-in-comments" name="content" type="checkbox" value="comments" checked /> <label for="adv-search-in-comments" class="checkbox__label"><i class="checkbox-pseudo"></i>Replies and Comments</label> </span> </p> </li> <li class="side-panel__item"> <h4 class="side-panel__h">Time</h4> <p> <select name="time" id="adv-search-time" style="width: 100%"> <option value=""> Any Date </option> <option value="1DAY"> Last 24 Hours </option> <option value="2DAYS"> Last 48 Hours </option> <option value="1WEEK"> Last Week </option> <option value="1MONTH"> Last Month </option> <option value="6MONTHS"> Last 6 Months </option> <option value="1YEAR"> Last Year </option> <option value="2YEARS"> Last 2 Years </option> </select> </p> <p class="description">Created or edited within the range.</p> </li> <li class="side-panel__item"> <div class="btns-list btns-list_float"> <button class="btn btn-blue" id="adv-search-post"> <span class="btn__label">Filter</span> </button> <a class="btn btn_simple" id="adv-search-reset" href="#"> <span class="btn__label">Clear</span> </a> </div> <div class="clear"></div> </li> </ul> <input type="hidden" name="q" id="adv-search-hidden-search-text" value="" /> </form> </div> </section> </aside> </div> <i class="clear"></i> </div> <footer class="footer" id="page_footer"> <span class="footer__copy"> <a class="link" href="http://helprace.com/help-desk-software">Help Desk Software</a> by <a class="link" href="http://helprace.com">Helprace</a> </span> </footer> <div id="auth-dialog_mask" class="mask" style="display:none;"></div> <div id="auth-dialog" class="dialog ui-draggable" style="display: none; "> <section class="content-block"> <header class="content-block__header dialog__ttl"> <h3 id="auth-dialog-caption">Dialog Caption</h3> <a class="btn btn_simple dialog__close" tabindex="3" id="auth-dialog_close-btn"> <i class="btn__icon dialog-close"> </i> </a> </header> <!-- DIALOG CONTENT --> <div id="auth-dialog_login-form" class="login login_dialog" style="display: none;"> <footer class="content-block__footer align_center"> <a id="login-dialog_register" tabindex="2" href="javascript:void(0);" class="login__create-account__txt">Sign Up</a> <a id="login-dialog_login-link" tabindex="2" href="javascript:void(0);" class="login__create-account__txt">Go back and try to login again</a> </footer> </div> <div id="auth-dialog_signup-form" class="login login_dialog" style="display: none;"> <!-- register --> <script type="text/javascript"> function submitSignUp() { Application.RegistrationForm.submit(); } </script> <form id="signup-form" action="/registration/submit" method="post"> <div class="content-block__data" style="width: 300px;"> <div class="dialog__data" id="registration-form-table"> <div class="dialog__item"> <label class="label-input"> <input autocomplete="off" name="name" id="registration-name" tabIndex="1" type="text" dir="auto" class="text-field text-field_size_wide" placeholder="Name" value="" /> </label> <div id="registration-name-msg-holder" class="forms__notification"> </div> </div> <div class="dialog__item"> <label class="label-input"> <input name="email" tabIndex="1" id="registration-email" type="email" dir="auto" class="text-field text-field_size_wide" placeholder="Email"> </label> <div id="registration-email-msg-holder" class="forms__notification"> </div> </div> <div class="dialog__item"> <label class="label-input"> <input id="registration-password" tabIndex="1" id="registration-password" name="password" autocomplete="off" type="password" dir="auto" class="text-field text-field_size_wide" placeholder="Password"> </label> <div id="registration-password-msg-holder" class="forms__notification"> </div> </div> <div id="signUpReCaptcha" class="g-recaptcha" data-sitekey="6LfV-igUAAAAAGQJP912iViPpwFzHLbrEZ40lLsH" data-callback="submitSignUp" data-size="invisible" data-badge="inline"></div> <div class="dialog__item"> <input type="submit" tabIndex="1" id="registration-form-submit" name="submitForm" value="Sign Up" class="btn btn-blue btn_wide" /> </div> </div> </div> <footer class="content-block__footer align_center"> <a id="registration-login-link" tabIndex="1" href="javascript:void(0);">Login</a> </footer> </form> <!-- /register --></div> <!-- /DIALOG CONTENT --> </section> </div> </div> </body> </html>