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Activity and Moderation filters & options | Helprace Support
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Moderation: Activity: Both Activity and Moderation pages share the same filters and options listed below: Filters The top menu bar allows you to select: Date range - pick presets or a set a custom range Space - show content from a particular space or all spaces at once User type - show content created by users or agents only Approval state - shown if moderation[_cuted_]" > <meta property="og:url" content="https://support.helprace.com/i675-activity-and-moderation-filters-options" > <meta property="og:type" content="website" > <meta property="og:image" content="//s3.amazonaws.com/chd-data/data/support/../../defaults/logo.svg" > <script src="//cdn.helprace.com/js/dist/libs/sentry-20241119-0207-320-44346e629b.js" crossorigin="anonymous"></script> <script> if (window.Sentry) { window.Sentry.init({ dsn: 'https://9e7be488a19247058f8b0556071ca2c8@sentry.io/5169410', release: 'helprace@' + "320", whitelistUrls: [ window.location.hostname, // alias page /helprace\.com/ // page and cdn ], ignoreErrors: [ /SecurityError\: Blocked a frame with origin/, // Bug in auto-fill library of browser 'GUI is not defined', // tmp, po file not loaded, fix later 'Application is not defined', // tmp, po file not loaded, fix later 'null' // no info ] }); window.Sentry.configureScope(function(scope) { scope.setTag("plan", "Complete"); scope.setTag("appTickets", "1"); scope.setTag("appCommunity", "1"); scope.setTag("appKB", "1"); scope.setTag("accountId", "1"); scope.setTag("accountName", "support"); scope.setTag("accountDays", "4103"); }); } window.onerror = function (message, url, line, column, error) { if (error instanceof SyntaxError) { error.stack = url + ':' + line; } window.Sentry && window.Sentry.captureException(error); }; </script> <link href="//cdn.helprace.com/js/dist/css/front-20241119-0207-320-44346e629b.css" type="text/css" rel="stylesheet"/> <!-- Leave for better time/support. 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</button> <a tabindex="1" class="btn btn_simple" id="delete-dialog_cancel-btn" href="#" onclick="return false;"> <span class="btn__label">Cancel</span> </a> </div> </footer> </div> </form> <!-- /DIALOG CONTENT --> </section> </div><div id="share-via-email-dialog_mask" class="mask" style="display:none;"></div> <div id="share-via-email-dialog" class="dialog ui-draggable" style="display: none; width:600px;"> <section class="content-block"> <header class="content-block__header dialog__ttl"> <h3 id="share-via-email-dialog-caption">Share by Email</h3> <a class="btn btn_simple dialog__close" tabindex="3" id="share-via-email-dialog_close-btn"> <i class="btn__icon dialog-close"> </i> </a> </header> <!-- DIALOG CONTENT --> <form id="share-via-email-form" method="post" action=""> <div id="share-via-email-dialog-form"> <div class="dialog__data"> <div class="dialog__item"> <label class="forms2__label" style="display: inline;">From </label><label id="share-via-email-user-data" class="forms2__label" style="display: inline;"></label> </div> <div class="dialog__item"> <label for="share-via-email-dialog_recipient" class="forms__label_wide">Emails</label> <input tabindex="1" id="share-via-email-dialog_recipient" type="comment" class="text-field text-field_header_small text-field_size_wide" /> </div> <div class="dialog__item"> <label for="share-via-email-dialog_subject" class="forms__label_wide">Subject</label> <input tabindex="1" id="share-via-email-dialog_subject" type="comment" class="text-field text-field_header_small text-field_size_wide" value="Activity and Moderation filters & options" /> </div> <div class="dialog__item"> <label for="share-via-email-dialog_message" class="forms__label_wide">Message</label> <textarea tabindex="1" id="share-via-email-dialog_message" type="comment" class="textarea textarea_size_wide" cols="40" rows="3"></textarea> </div> <div class="dialog__item"> <h2>Activity and Moderation filters & options</h2> <p>Activity and Moderation in your Helprace informs you of all "comings and goings" in your community and knowledge base. However, you may want to narrow down on certain data, set desired content and UI behaivor. Moderation: Activity: Both Activity and…</p> </div> </div> <footer class="content-block__footer normal-buttons"> <div class="btns-list"> <button tabindex="1" class="btn btn-blue"> <span class="btn__label">Send</span> </button> <a tabindex="1" class="btn btn_simple" id="share-via-email-dialog_cancel-btn" href="#" onclick="return false;"> <span class="btn__label">Cancel</span> </a> </div> </footer> </div> </form> <!-- /DIALOG CONTENT --> </section> </div> <!-- topic --> <article class="content-block layout__list" id="item_container"> <div class="content-block__data"> <div class="topic"> <div class="topic__data"> <header class="topic__header"> <div class="topic__controls"> </div> <h1><i class="topic__icon icon fa fa_icon_knowledgebase fa_color_active fa_20"></i>Activity and Moderation filters & options</h1> </header> <div class="topic__item topic__item_text"><p>Activity and Moderation in your Helprace informs you of all "comings and goings" in your community and knowledge base.</p> <p>However, you may want to narrow down on certain data, set desired content and UI behaivor.</p> <p>Moderation:</p> <p><img src="https://s3.amazonaws.com/chd-data/files/1/3391636455_eff0e02139a03cbc60f25ccbc45926c7_1016/activity-moderation.png" alt="" data-file="___chdfid_1016___"></p> <p>Activity:</p> <p><img src="https://s3.amazonaws.com/chd-data/data/support/items/105/media/activity.png" alt=""></p> <p>Both Activity and Moderation pages share the same filters and options listed below:</p> <h2>Filters</h2> <p>The top menu bar allows you to select:</p> <ul> <li>Date range - pick presets or a set a custom range</li> <li>Space - show content from a particular space or all spaces at once</li> <li>User type - show content created by users or agents only</li> <li>Approval state - shown if moderation is enabled. "Pending Approval" is most useful for moderation. "Any Status" is best suited for all activity.</li> </ul> <p>The lower menu bar allows you to select:</p> <ul> <li>All Events - shows full activity, including all sorts of events logged by Helprace</li> <li>Posts - shows community topics, knowledge base articles, replies and comments only</li> <li>Updates, Articles, Questions, Ideas, Problems, Praise tabs - show new posts from these channels</li> <li>Replies, Comments - shows replies and comments</li> <li>Votes - shows positive and negative votes, as well as votes canceled by users</li> <li>Follows - shows what topics users started following by pro-actively clicking the Follow button (this is also done automatically by voting or commenting a topic)</li> <li>Users Created - users added to the system by all means. They might have signed up, or added automatically: from incoming email, via SSO, API, etc.</li> </ul> <h2>Options</h2> <p>Three buttons on the upper right allow you to change the behavior of the user interface.</p> <ul> <li>Real-time update - when enabled, new and updated records are shown immediately. If disabled - the list stays static unless you refresh it.</li> <li>On click event - determines how items are opened when clicked: <ul> <li>Open Preview - in a preview window on the same page.</li> <li>Open in New Tab - in a new browser tab.</li> <li>Open Normally - navigates to the relevant page (e.g. topic or user).</li> </ul> </li> <li>Sort by event date - records are sorted by date of event occurrence. This also changes the sorting direction between ascending and descending.</li></ul></div> <div class="topic__item topic__item_tags"> <a class="b-label b-label_tag" style="background-color: #999999; color: #fff" href="/search?q=tagged:%22moderation%22" rel="tag">moderation</a> <a class="b-label b-label_tag" style="background-color: #999999; color: #fff" href="/search?q=tagged:%22activity%22" rel="tag">activity</a> </div> <div class="topic__item topic__item_hasSidebar topic__item_hasSidebar_vCenter"> <div class="user-info"> <a href="/u4-edward" class="avatar" showProfileLayer="4" > <img src="https://s3.amazonaws.com/chd-data/avatars/605754a1308a2bdf98ccdc9e2b21f3cd5d913c7283813.png" width="40px" height="40px" onerror="onAvatarError(this)"> <div class="avatar__status"></div> </a> <div class="user-info__data user-info__data_simple"> <a class="user-info__name" href="/u4-edward" showProfileLayer="4">Edward</a> <div class="user-info__info"> <div class="user-info__item"> Posted <time class='pseudo-link g-date' scheme='default' datetime='2018-04-27T12:48:45+00:00'></time> <span class="text_pale">·</span> Updated <time class='pseudo-link g-date' scheme='default' datetime='2019-05-28T07:43:47+00:00'></time> </div> </div> </div> </div> <div class="topic__item__sidebar"> <span class="btn btn_simple" id="share_action"> <i class="btn__icon fa fa-share-alt"></i> </span> <div class="layer selected" id="share_action_hint" style="display:none;"> <span class="social-buttons"> <a class="social-buttons__item fab fa-facebook-f" id="facebook-button" href="#" target="_blank"></a> <a class="social-buttons__item fab fa-twitter" id="twitter-button" href="#" target="_blank"></a> <a class="social-buttons__item fab fa-linkedin-in" id="linkedin-button" href="#" target="_blank"></a> <a class="social-buttons__item fa fa-envelope" id="share-via-email-button" title="Share by Email" href="/share-item-via-email/i675-activity-and-moderation-filters-options" onclick="return false;"></a> </span> 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style="display:none;" spaceKey="" channelType="" itemId="78812" key="675" > <header class="content-block__header"> <h3>Your Reply</h3> </header> <form class="js_comment_form" id="add_reply_form_form" action="/add-comment/i675-activity-and-moderation-filters-options" method="post" onsubmit="return false;"> <div class="content-block__data"> <div class="replies__item user-info"> <div class="replies__add-data"> <input type="hidden" name="comment" /> <div id="reply_textarea"></div> <div class="replies__buttons"> <div class="btns-list"> <a class="btn btn-blue replies__buttons" id="add_reply"> <span class="btn__label">Reply</span> </a> <a class="btn btn_simple" id="hide_reply_form" > <span class="btn__label">Cancel</span> </a> </div> </div> </div> </div> </div> </form> </section><div class="replies__comments-item btn_super-hover" id="add_comment_form" style="display:none;"> <a name="add_comment_form"></a> <div class="replies__comments-data"> <form class="js_comment_form" action="/add-comment/i675-activity" method="post" onsubmit="return false;"> <input type="hidden" name="parentId" id="add_comment_form_parent_id" value="" /> <input type="hidden" name="comment" id="add_comment_value" value="" /> <div id="add_comment_textarea"></div> <div class="btns-list replies__buttons"> <a class="btn btn-blue" id="add_comment_to_reply"> <span class="btn__label">Comment</span> </a> <a class="btn btn_simple" id="hide_reply_forms"> <span class="btn__label">Cancel</span> </a> </div> </form> </div> </div> </div> </div> <aside class="layout__sidebar" role="complementary"> <section class="content-block layout__list"> <header class="content-block__header"> <h3> <a href='/s1-general/knowledgebase/default/c13-general'/> General<span class='counter'>14</span></a> </h3> </header> <div class="content-block__data"> <ul class="side-panel side-panel_links"> <li class="side-panel__item"> <i class="icon fa fa_icon_knowledgebase fa_14"></i> <a href="/i691-user-data-privacy-guide-gdpr-compliance" >User data privacy guide (GDPR compliance)</a> </li> <li class="side-panel__item"> <i class="icon fa fa_icon_knowledgebase fa_14"></i> <a href="/i684-changing-your-data-hosting-region" >Changing your data hosting region</a> </li> <li class="side-panel__item"> <i class="icon fa fa_icon_knowledgebase fa_14"></i> <a href="/i683-disabling-the-contact-cloud-app" >Disabling the Contact Cloud app</a> </li> <li class="side-panel__item"> <i class="icon fa fa_icon_knowledgebase fa_14"></i> <a href="/i682-deleting-your-helprace-account" >Deleting your Helprace account</a> </li> <li class="side-panel__item"> <i class="icon fa fa_icon_knowledgebase fa_14"></i> <a href="/i675-activity-and-moderation-filters-options" class="text-style-link">Activity and Moderation filters & options</a> </li> <li class="side-panel__item"> <i class="icon fa fa_icon_knowledgebase fa_14"></i> <a href="/i747-where-is-my-invoice-can-i-specify-company-details-and-vat" >Where is my invoice? Can I specify company details and VAT?</a> </li> <li class="side-panel__item"> <i class="icon fa fa_icon_knowledgebase fa_14"></i> <a href="/i674-moderation" >Moderation</a> </li> <li class="side-panel__item"> <i class="icon fa fa_icon_knowledgebase fa_14"></i> <a href="/i490-tags-in-community-and-knowledge-base" >Tags in community and knowledge base</a> </li> <li class="side-panel__item"> <i class="icon fa fa_icon_knowledgebase fa_14"></i> <a href="/i468-authentication-options" >Authentication options</a> </li> <li class="side-panel__item"> <i class="icon fa fa_icon_knowledgebase fa_14"></i> <a href="/i433-adding-dns-caa-record-for-your-domain-alias" >Adding DNS CAA record for your domain alias</a> </li> <li class="side-panel__item"> <i class="icon fa fa_icon_knowledgebase fa_14"></i> <a href="/i209-changing-the-language-of-user-portal-and-admin-panel" >Changing the language of user portal and admin panel</a> </li> <li class="side-panel__item"> <i class="icon fa fa_icon_knowledgebase fa_14"></i> <a href="/i204-translating-helprace-to-your-language" >Translating Helprace to your language</a> </li> <li class="side-panel__item"> <i class="icon fa fa_icon_knowledgebase fa_14"></i> <a href="/i124-helprace-placeholder-guide" >Helprace placeholder guide</a> </li> <li class="side-panel__item"> <i class="icon fa fa_icon_knowledgebase fa_14"></i> <a href="/i93-helprace-search-guide" >Helprace search guide</a> </li> </ul> </div> </section> <section class="content-block layout__list"> <header class="content-block__header"> <h3> Related Topics </h3> </header> <div class="content-block__data"> <ul class="side-panel side-panel_links"> <li class="side-panel__item"> <i class="icon fa fa_icon_knowledgebase fa_14"></i> <a href="/i105-community-in-the-admin-panel">Community in the admin panel</a> </li> <li class="side-panel__item"> <i class="icon fa fa_icon_knowledgebase fa_14"></i> <a href="/i691-user-data-privacy-guide-gdpr-compliance">User data privacy guide (GDPR compliance)</a> </li> <li class="side-panel__item"> <i class="icon fa fa_icon_knowledgebase fa_14"></i> <a href="/i501-problems-channel">Problems channel</a> </li> <li class="side-panel__item"> <i class="icon fa fa_icon_knowledgebase fa_14"></i> <a href="/i499-questions-channel">Questions channel</a> </li> <li class="side-panel__item"> <i class="icon fa fa_icon_knowledgebase fa_14"></i> <a href="/i514-posting-without-signup">Posting without signup</a> </li> <li class="side-panel__item"> <i class="icon fa fa_icon_ideas fa_14"></i> <a href="/i831-extract-data-for-reports">Extract data for reports</a> </li> <li class="side-panel__item"> <i class="icon fa fa_icon_ideas fa_14"></i> <a href="/i6-subscribe-for-alerts-to-new-activity-in-a-specific-space">Subscribe for alerts to new activity in a specific space</a> </li> <li class="side-panel__item"> <i class="icon fa fa_icon_ideas fa_14"></i> <a href="/i266-multilingual-user-portal">Multilingual user portal</a> </li> <li class="side-panel__item"> <i class="icon fa fa_icon_ideas fa_14"></i> <a href="/i195-multi-branding">Multi-branding</a> </li> <li class="side-panel__item"> <i class="icon fa fa_icon_questions fa_14"></i> <a href="/i784-replying-as-agent-email">replying as agent email</a> </li> </ul> </div> </section> </aside> </div> <i class="clear"></i> </div> <footer class="footer" id="page_footer"> <span class="footer__copy"> <a class="link" href="http://helprace.com/online-help-desk-software">Online Help Desk Software</a> by <a class="link" href="http://helprace.com">Helprace</a> </span> </footer> <div id="auth-dialog_mask" class="mask" style="display:none;"></div> <div id="auth-dialog" class="dialog ui-draggable" style="display: none; 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