Helprace placeholder guide | Helprace Support

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Learn more Custom static app. Learn more When replying or leaving an internal note to a ticket Tickets Ticket info Allows you to display additional ticket information to your agents, including: priority, user group, custom fields, &amp; a link to ticket in the admin panel: Ticket time Time will be returned in UTC: Ticket fields Ticket[_cuted_]" > <meta property="og:url" content="https://support.helprace.com/i124-helprace-placeholder-guide" > <meta property="og:type" content="website" > <meta property="og:image" content="//s3.amazonaws.com/chd-data/data/support/../../defaults/logo.svg" > <script src="//cdn.helprace.com/js/dist/libs/sentry-20241119-0207-320-44346e629b.js" crossorigin="anonymous"></script> <script> if (window.Sentry) { window.Sentry.init({ dsn: 'https://9e7be488a19247058f8b0556071ca2c8@sentry.io/5169410', release: 'helprace@' + "320", whitelistUrls: [ window.location.hostname, // alias page /helprace\.com/ // page and cdn ], ignoreErrors: [ /SecurityError\: Blocked a 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id="spam-dialog_cancel-btn" href="#" onclick="return false;"> <span class="btn__label">Cancel</span> </a> </div> </footer> </div> </form>  </section> </div><div id="delete-dialog_mask" class="mask" style="display:none;"></div> <div id="delete-dialog" class="dialog ui-draggable" style="display: none; width:400px;"> <section class="content-block"> <header class="content-block__header dialog__ttl"> <h3 id="delete-dialog-caption">Confirmation</h3> <a class="btn btn_simple dialog__close" tabindex="3" id="delete-dialog_close-btn"> <i class="btn__icon dialog-close"> </i> </a> </header>  <form id="delete-form" method="post" action=""> <div id="delete-dialog-form"> <div class="dialog__data"> <div class="dialog__item"> <p>Are you sure you want to delete this?</p> </div> </div> <footer class="content-block__footer normal-buttons"> <div class="btns-list"> <button tabindex="1" class="btn btn-blue"> <span class="btn__label">Delete</span> </button> <a tabindex="1" class="btn btn_simple" id="delete-dialog_cancel-btn" href="#" onclick="return false;"> <span class="btn__label">Cancel</span> </a> </div> </footer> </div> </form>  </section> </div><div id="share-via-email-dialog_mask" class="mask" style="display:none;"></div> <div id="share-via-email-dialog" class="dialog ui-draggable" style="display: none; width:600px;"> <section class="content-block"> <header class="content-block__header dialog__ttl"> <h3 id="share-via-email-dialog-caption">Share by Email</h3> <a class="btn btn_simple dialog__close" tabindex="3" id="share-via-email-dialog_close-btn"> <i class="btn__icon dialog-close"> </i> </a> </header>  <form id="share-via-email-form" method="post" action=""> <div id="share-via-email-dialog-form"> <div class="dialog__data"> <div class="dialog__item"> <label class="forms2__label" style="display: inline;">From </label><label id="share-via-email-user-data" class="forms2__label" style="display: inline;"></label> </div> <div class="dialog__item"> <label for="share-via-email-dialog_recipient" class="forms__label_wide">Emails</label> <input tabindex="1" id="share-via-email-dialog_recipient" type="comment" class="text-field text-field_header_small text-field_size_wide" /> </div> <div class="dialog__item"> <label for="share-via-email-dialog_subject" class="forms__label_wide">Subject</label> <input tabindex="1" id="share-via-email-dialog_subject" type="comment" class="text-field text-field_header_small text-field_size_wide" value="Helprace placeholder guide" /> </div> <div class="dialog__item"> <label for="share-via-email-dialog_message" class="forms__label_wide">Message</label> <textarea tabindex="1" id="share-via-email-dialog_message" type="comment" class="textarea textarea_size_wide" cols="40" rows="3"></textarea> </div> <div class="dialog__item"> <h2>Helprace placeholder guide</h2> <p>Placeholders are commands that refer to ticket properties in email messages, rules and more. Without the use of placeholders, it would be impossible to send email notifications. Tickets Ticket info Ticket time Ticket fields Ticket teams, groups, organizations…</p> </div> </div> <footer class="content-block__footer normal-buttons"> <div class="btns-list"> <button tabindex="1" class="btn btn-blue"> <span class="btn__label">Send</span> </button> <a tabindex="1" class="btn btn_simple" id="share-via-email-dialog_cancel-btn" href="#" onclick="return false;"> <span class="btn__label">Cancel</span> </a> </div> </footer> </div> </form>  </section> </div>  <article class="content-block layout__list" id="item_container"> <div class="content-block__data"> <div class="topic"> <div class="topic__data"> <header class="topic__header"> <div class="topic__controls"> </div> <h1><i class="topic__icon icon fa fa_icon_knowledgebase fa_color_active fa_20"></i>Helprace placeholder guide</h1> </header> <div class="topic__item topic__item_text"><p>Placeholders are commands that refer to ticket properties in email messages, rules and more. Without the use of placeholders, it would be impossible to send email notifications.</p> <div class="mce-toc"> <div style="display: none;">聽</div> <ul> <li><a href="#mcetoc_1crhleoem0" rel="nofollow">Tickets</a> <ul> <li><a href="#mcetoc_1cuc2uu690" rel="nofollow">Ticket info</a></li> <li><a href="#mcetoc_1crhleoen1" rel="nofollow">Ticket time</a></li> <li><a href="#mcetoc_1crhleoen1" rel="nofollow">Ticket fields</a></li> <li><a href="#mcetoc_1crhuqtt10" rel="nofollow">Ticket teams, groups, organizations</a></li> <li><a href="#mcetoc_1crhleoen2" rel="nofollow">Satisfaction ratings</a></li> </ul> </li> <li><a href="#mcetoc_1crhleoen3" rel="nofollow">Ticket users</a></li> <li><a href="#mcetoc_1crhleoen4" rel="nofollow">Ticket comments</a> <ul> <li><a href="#mcetoc_1crhleoen5" rel="nofollow">All comments</a></li> <li><a href="#mcetoc_1crhleoen6" rel="nofollow">All public comments</a></li> </ul> </li> </ul> </div> <p>Here's聽where you can use placeholders:</p> <ul> <li>Instant rules. <a href="http://support.helprace.com/i123-setting-triggers-and-instantaneous-ticket-rules">Learn more</a></li> <li>Time based rules. <a href="http://support.helprace.com/i122-setting-automations-and-time-based-ticket-rules">Learn more</a></li> <li>Macros (canned replies). <a href="http://support.helprace.com/i138-increase-agent-and-ticketing-productivity-with-macros">Learn more</a></li> <li>Custom static app. <a href="https://support.helprace.com/i437">Learn more</a></li> <li>When replying or leaving an internal note to a ticket</li> </ul> <h2 id="mcetoc_1crhleoem0">Tickets</h2> <table> <thead> <tr> <td> <p>Placeholder</p> </td> <td> <p>Description</p> </td> </tr> </thead> <tbody> <tr> <td> <pre>{$ticket.title} </pre></td> <td>Ticket subject</td> </tr> <tr> <td> <pre>{$ticket.tags}</pre></td> <td>Ticket tags</td> </tr> <tr> <td> <pre>{$ticket.description} </pre></td> <td>The聽last ticket message, without any formatting (see below for more examples)</td> </tr> <tr> <td> <pre><code>{$ticket.admin_url}</code></pre></td> <td> <p>Full URL path to ticket for Agents (in the admin panel)</p> </td> </tr> <tr> <td> <pre><code>{$ticket.user_url}</code></pre></td> <td> <p>Full URL path to the ticket for Users (in the user portal)</p> </td> </tr> <tr> <td> <pre>{$ticket.id} </pre></td> <td> <p>Unique ticket ID</p> </td> </tr> <tr> <td> <pre>{$ticket.via} </pre></td> <td> <p>Source of ticket (email, user-portal, admin-panel, feedback-widget, or api<i>)</i>.</p> </td> </tr> <tr> <td> <pre>{$ticket.status} </pre></td> <td> <p>Ticket status (New, Open, Pending, On-Hold, Solved)</p> </td> </tr> <tr> <td> <pre>{$ticket.priority} </pre></td> <td> <p>Ticket priority (Low, Normal, High, Urgent)</p> </td> </tr> <tr> <td> <pre>{$ticket.ticket_type} </pre></td> <td> <p>Ticket type (Question, Incident, Problem, Task)</p> </td> </tr> <tr> <td> <pre>{$ticket.comments}</pre></td> <td> <p>All ticket messages, normal text, latest first</p> </td> </tr> </tbody> </table> <h3 id="mcetoc_1cuc2uu690">Ticket info</h3> <p>Allows you to display additional ticket information to your agents, including: priority, user group, custom fields, & a link to ticket in the admin panel:</p> <pre>{$ticket.info}</pre> <p><img src="https://s3.amazonaws.com/chd-data/files/1/372442735_29081065cfed59032d848b0fe45e483b_1239/ticket-info.png" alt="" data-file="___chdfid_1239___"></p> <h3 id="mcetoc_1crhleoen1">Ticket time</h3> <p>Time will be returned in UTC:</p> <table> <thead> <tr> <td>Placeholder</td> <td>Description</td> </tr> </thead> <tbody> <tr> <td> <pre>{$ticket.created_at}</pre></td> <td>Time when ticket was created</td> </tr> <tr> <td> <pre>{$ticket.created_at_with_timestamp}</pre></td> <td>Timestamp when ticket was created</td> </tr> <tr> <td> <pre>{$ticket.updated_at}</pre></td> <td>Time when ticket was updated</td> </tr> <tr> <td> <pre>{$ticket.updated_at_with_timestamp}</pre></td> <td>Timestamp when ticket was updated</td> </tr> </tbody> </table> <h3 id="mcetoc_1crhleoen1">Ticket fields</h3> <table> <thead> <tr> <td>Placeholder</td> <td>Description</td> </tr> </thead> <tbody> <tr> <td> <pre><code>{$ticket.fields}</code></pre></td> <td> <p>Lists all fields with values selected.聽Only fields visible to user will be shown</p> </td> </tr> <tr> <td> <pre>{$ticket.fields.ID.name}</pre></td> <td> <p>Name of field corresponding to its ID number (see Settings > Fields). Only fields visible to user will be shown</p> </td> </tr> <tr> <td> <pre>{$ticket.fields.ID.value} </pre></td> <td> <p>Value of field corresponding to its ID number (see Settings > Fields). Only fields visible to user will be shown</p> </td> </tr> </tbody> </table> <h3 id="mcetoc_1crhuqtt10">Ticket teams, groups, organizations</h3> <table> <thead> <tr> <td>Placeholder</td> <td>Description</td> </tr> </thead> <tbody> <tr> <td> <pre>{$ticket.team}</pre></td> <td>Team ticket is assigned to</td> </tr> <tr> <td> <pre>{$ticket.requester.organization}</pre></td> <td>Organization the User creating or submitting the ticket belongs to</td> </tr> <tr> <td> <pre>{$ticket.requester.groups}</pre></td> <td> <p>User Groups the User creating or submitting the ticket belong to, separated by commas</p> </td> </tr> <tr> <td> <pre>{$ticket.requester.teams}</pre></td> <td> <p>Team the Agent聽creating or submitting the ticket belongs to</p> </td> </tr> <tr> <td> <pre>{$ticket.assignee.teams}</pre></td> <td>Team the Agent assigned to ticket belongs to</td> </tr> <tr> <td> <pre>{$current_user.organization}</pre></td> <td>Organization of User currently updating the ticket</td> </tr> <tr> <td> <pre>{$current_user.groups}</pre></td> <td>User Groups of User currently updating the ticket, separated by commas</td> </tr> <tr> <td> <pre>{$current_user.teams}</pre></td> <td> <div id="activitymodule" class="module toggle-wrap"> <div class="mod-content"> <div class="issuePanelWrapper"> <div id="issue_actions_container" class="issuePanelContainer"> <div id="comment-47599" class="issue-data-block activity-comment twixi-block expanded"> <div class="twixi-wrap verbose actionContainer"> <div class="action-body flooded"> <p>Team of the Agent聽currently updating the ticket</p> </div> </div> </div> </div> </div> </div> </div> <div id="addcomment" class="module"> <div id="addcomment" class="module"> <div class="mod-footer"> <p><a id="footer-comment-button" class="aui-button" href="http://jira/secure/AddComment!default.jspa?id=29084" name="add-comment" rel="nofollow"></a></p> </div> </div> </div> </td> </tr> </tbody> </table> <h3 id="mcetoc_1crhleoen2">Satisfaction ratings</h3> <table> <thead> <tr> <td>Placeholder</td> <td>Description</td> </tr> </thead> <tbody> <tr> <td> <pre><code>{$ticket.satisfaction.offered}</code></pre></td> <td>Returns 1 if a request to rate the ticket satisfaction has been sent or 0 if not</td> </tr> <tr> <td> <pre><code>{$ticket.satisfaction.rating_section}</code></pre></td> <td>Formatted links (Good, Bad) asking users to rate support</td> </tr> <tr> <td> <pre><code>{$ticket.satisfaction.current_rating}</code></pre></td> <td>Satisfaction rating (Good, Bad)</td> </tr> <tr> <td> <pre><code>{$ticket.satisfaction.current_comment}</code></pre></td> <td>Text of satisfaction rating comment</td> </tr> <tr> <td> <pre><code>{$ticket.satisfaction.positive_rating_url}</code></pre></td> <td>Link to rates support positively</td> </tr> <tr> <td> <pre><code>{$ticket.satisfaction.negative_rating_url}</code></pre></td> <td>Link to rates support negatively</td> </tr> <tr> <td> <pre><code>{$ticket.satisfaction.rating_url}</code></pre></td> <td>Link to rate support</td> </tr> </tbody> </table> <h2 id="mcetoc_1crhleoen3">Ticket users</h2> <table> <thead> <tr> <td> <p>Placeholder</p> </td> <td> <p>Description</p> </td> </tr> </thead> <tbody> <tr> <td> <pre>{$ticket.account} </pre></td> <td> <p>Your account name (subdomain)</p> </td> </tr> <tr> <td> <pre>{$ticket.assignee.name} </pre></td> <td> <p>Full name of Agent assigned to the ticket, if any</p> </td> </tr> <tr> <td> <pre>{$ticket.assignee.first_name} </pre></td> <td> <p>First name of Agent assigned to the ticket, if any</p> </td> </tr> <tr> <td> <pre>{$ticket.assignee.last_name} </pre></td> <td> <p>Last name of Agent assigned to the ticket, if any</p> </td> </tr> <tr> <td> <pre>{$ticket.requester.name} </pre></td> <td> <p>Full name of User or Agent creating or submitting the ticket</p> </td> </tr> <tr> <td> <pre>{$ticket.requester.first_name} </pre></td> <td> <p>First name of User or Agent creating or submitting the ticket</p> </td> </tr> <tr> <td> <pre>{$ticket.requester.last_name} </pre></td> <td> <p>Last name of User or Agent creating or submitting the ticket</p> </td> </tr> <tr> <td> <pre>{$ticket.requester.email} </pre></td> <td> <p>Email of User or Agent creating or submitting the ticket</p> </td> </tr> <tr> <td> <pre>{$ticket.submitter} </pre></td> <td> <p>Name of User submitting the ticket</p> </td> </tr> <tr> <td> <pre>{$ticket.ccs} </pre></td> <td> <p>Ticket CCs</p> </td> </tr> <tr> <td> <pre>{$ticket.cc_names}</pre></td> <td> <p>Names of ticket CCs</p> </td> </tr> <tr> <td> <pre>{$ticket.cc_emails} </pre></td> <td> <p>Emails of ticket CCs</p> </td> </tr> <tr> <td> <pre>{$current_user.name} </pre></td> <td> <p>Full name of User or Agent updating the ticket</p> </td> </tr> <tr> <td> <pre>{$current_user.first_name} </pre></td> <td> <p>First name of User or Agent updating the ticket</p> </td> </tr> <tr> <td> <pre>{$current_user.last_name} </pre></td> <td> <p>Last name of User or Agent updating the ticket</p> </td> </tr> <tr> <td> <pre>{$current_user.role} </pre></td> <td> <p>Role of User or Agent currently updating the ticket</p> </td> </tr> <tr> <td> <pre>{$current_user.extended_role} </pre></td> <td> <p>The precise role of staff member currently updating the ticket (ie, Admin, Owner)</p> </td> </tr> <tr> <td> <pre>{$current_user.id} </pre></td> <td> <p>ID of User or Agen currently updating the ticket</p> </td> </tr> <tr> <td> <pre>{$current_user.email} </pre></td> <td> <p>Email of User or Agent currently updating the ticket</p> </td> </tr> </tbody> </table> <h2 id="mcetoc_1crhleoen4">Ticket comments</h2> <p>Ticket messages are added to tickets as a separate object. This is used in email replies.</p> <h3 id="mcetoc_1crhleoen5">All comments</h3> <blockquote> <p>Note: Internal notes will be sent if requester is an Agent.</p> </blockquote> <p>Last message, no formatting:</p> <pre>{$ticket.description}</pre> <p><img src="https://s3.amazonaws.com/chd-data/files/1/414832240_83efda85b7b65621f2434a44543126fc_1237/ticket-comments-last.png" alt="" data-file="___chdfid_1237___"></p> <p>All messages, normal text, latest first:</p> <pre>{$ticket.comments}</pre> <p><img src="https://s3.amazonaws.com/chd-data/files/1/4221752505_17d0d3273ecae4ec587751b737cfb97a_1235/ticket-comments.png" alt="" data-file="___chdfid_1235___"></p> <p>All messages, formatted, latest first:</p> <pre>{$ticket.comments_formatted}</pre> <p><img src="https://s3.amazonaws.com/chd-data/files/1/3359434438_36c7d2992b74e2d89cc9820f51449cec_1236/ticket-comments-formatted.png" alt="" data-file="___chdfid_1236___"></p> <p>Last message, normal text:</p> <pre>{$ticket.latest_comment}</pre> <p><img src="https://s3.amazonaws.com/chd-data/files/1/414832240_83efda85b7b65621f2434a44543126fc_1237/ticket-comments-last.png" alt="" data-file="___chdfid_1237___"></p> <p>Last message, formatted text:</p> <pre>{$ticket.latest_comment_formatted}</pre> <p><img src="https://s3.amazonaws.com/chd-data/files/1/2628815016_a5531b4ef840f8c3145384f27357d5a4_1238/ticket-comments-one.png" alt="" data-file="___chdfid_1238___"></p> <p>All messages except latest message, normal text, latest first:</p> <pre>{$ticket.history}</pre> <p>All messages except latest message, formatted text, latest first:</p> <pre>{$ticket.history_formatted}</pre> <h3 id="mcetoc_1crhleoen6">All public comments</h3> <blockquote> <p>Note: Internal notes will not be sent</p> </blockquote> <p>All messages, normal text, latest first:</p> <pre>{$ticket.public_comments}</pre> <p>All messages, formatted, latest first:</p> <pre>{$ticket.public_comment_formatted}</pre> <p>Last message, normal text:</p> <pre>{$ticket.latest_public_comment}</pre> <p>Last message, formatted text:</p> <pre>{$ticket.latest_public_comment_formatted}</pre> <p>Message after latest message,聽normal text:</p> <pre>{$ticket.previous_public_comment}</pre> <p>Message after latest message,聽formatted text:</p> <pre>{$ticket.previous_public_comment_formatted}</pre></div> <div class="topic__item topic__item_tags"> <a class="b-label b-label_tag" style="background-color: #999999; color: #fff" href="/search?q=tagged:%22placeholders%22" rel="tag">placeholders</a> <a class="b-label b-label_tag" style="background-color: #999999; color: #fff" href="/search?q=tagged:%22email%20placeholder%22" rel="tag">email placeholder</a> </div> <div class="topic__item topic__item_hasSidebar topic__item_hasSidebar_vCenter"> <div class="user-info"> <a href="/u20-vic" class="avatar" showProfileLayer="82" > <img src="https://s3.amazonaws.com/chd-data/avatars/b0028c287609714d60df89942ca88094.jpg" width="40px" height="40px" onerror="onAvatarError(this)"> <div class="avatar__status"></div> </a> <div class="user-info__data user-info__data_simple"> <a class="user-info__name" href="/u20-vic" showProfileLayer="82">Vic</a> <div class="user-info__info"> <div class="user-info__item"> Posted <time class='pseudo-link g-date' scheme='default' datetime='2014-11-18T09:22:27+00:00'></time> <span class="text_pale">·</span> Updated <time class='pseudo-link g-date' scheme='default' datetime='2020-01-19T22:04:40+00:00'></time> </div> </div> </div> </div> <div class="topic__item__sidebar"> <span class="btn btn_simple" id="share_action"> <i class="btn__icon fa fa-share-alt"></i> </span> <div class="layer selected" id="share_action_hint" style="display:none;"> <span class="social-buttons"> <a class="social-buttons__item fab fa-facebook-f" id="facebook-button" href="#" target="_blank"></a> <a class="social-buttons__item fab fa-twitter" id="twitter-button" href="#" target="_blank"></a> <a class="social-buttons__item fab 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class="btn__label" id="vote_item_like">Yes</span> </a> </div> <div class="vote_block without_votearea" id="item_support-not-support_124_noarea_neg"> <a class="btn btn_font_normal btn_simple" onclick="return false;" rel="nofollow" data-href="/vote-item/i124-helprace-placeholder-guide/-1" id="vote_item_link_negative_124"> <i class="btn__icon fa fa-thumbs-down fa_red_hover"></i> <span class="btn__label" id="vote_item_not_like">No</span> </a> </div> <div class="description"> 1 out of 1 found this helpful </div> </div> </div> </div> </div> </div>  </article>  <div class="layout__list content-block__footerButtons" id="view_item_reply_bottom_div"> <a id="view_item_reply_bottom" class="btn btn-blue" href="" onclick="return false;"> <i class="btn__icon fa fa-reply"></i> <span class="btn__label">Reply</span> </a> </div> <section class="content-block layout__list" id="add_reply_form" style="display:none;" spaceKey="" channelType="" itemId="12401" key="124" > <header class="content-block__header"> <h3>Your Reply</h3> </header> <form class="js_comment_form" id="add_reply_form_form" action="/add-comment/i124-helprace-placeholder-guide" method="post" onsubmit="return false;"> <div class="content-block__data"> <div class="replies__item user-info"> <div class="replies__add-data"> <input type="hidden" name="comment" /> <div id="reply_textarea"></div> <div class="replies__buttons"> <div class="btns-list"> <a class="btn btn-blue replies__buttons" id="add_reply"> <span class="btn__label">Reply</span> </a> <a class="btn btn_simple" id="hide_reply_form" > <span class="btn__label">Cancel</span> </a> </div> </div> </div> </div> </div> </form> </section><div class="replies__comments-item btn_super-hover" id="add_comment_form" style="display:none;"> <a name="add_comment_form"></a> <div class="replies__comments-data"> <form class="js_comment_form" action="/add-comment/i124-helprace" method="post" onsubmit="return false;"> <input type="hidden" name="parentId" id="add_comment_form_parent_id" value="" /> <input type="hidden" name="comment" id="add_comment_value" value="" /> <div id="add_comment_textarea"></div> <div class="btns-list replies__buttons"> <a class="btn btn-blue" id="add_comment_to_reply"> <span class="btn__label">Comment</span> </a> <a class="btn btn_simple" id="hide_reply_forms"> <span class="btn__label">Cancel</span> </a> </div> </form> </div> </div> </div> </div> <aside class="layout__sidebar" role="complementary"> <section class="content-block layout__list"> <header class="content-block__header"> <h3> <a href='/s1-general/knowledgebase/default/c13-general'/> General<span class='counter'>14</span></a> </h3> </header> <div class="content-block__data"> <ul class="side-panel side-panel_links"> <li class="side-panel__item"> <i class="icon fa fa_icon_knowledgebase fa_14"></i> <a href="/i691-user-data-privacy-guide-gdpr-compliance" >User data privacy guide (GDPR compliance)</a> </li> <li class="side-panel__item"> <i class="icon fa fa_icon_knowledgebase fa_14"></i> <a href="/i684-changing-your-data-hosting-region" >Changing your data hosting region</a> </li> <li class="side-panel__item"> <i class="icon fa fa_icon_knowledgebase fa_14"></i> <a href="/i683-disabling-the-contact-cloud-app" >Disabling the Contact Cloud app</a> </li> <li class="side-panel__item"> <i class="icon fa fa_icon_knowledgebase fa_14"></i> <a href="/i682-deleting-your-helprace-account" >Deleting your Helprace account</a> </li> <li class="side-panel__item"> <i class="icon fa fa_icon_knowledgebase fa_14"></i> <a href="/i675-activity-and-moderation-filters-options" >Activity and Moderation filters & options</a> </li> <li class="side-panel__item"> <i class="icon fa fa_icon_knowledgebase fa_14"></i> <a href="/i747-where-is-my-invoice-can-i-specify-company-details-and-vat" >Where is my invoice? Can I specify company details and VAT?</a> </li> <li class="side-panel__item"> <i class="icon fa fa_icon_knowledgebase fa_14"></i> <a href="/i674-moderation" >Moderation</a> </li> <li class="side-panel__item"> <i class="icon fa fa_icon_knowledgebase fa_14"></i> <a href="/i490-tags-in-community-and-knowledge-base" >Tags in community and knowledge base</a> </li> <li class="side-panel__item"> <i class="icon fa fa_icon_knowledgebase fa_14"></i> <a href="/i468-authentication-options" >Authentication options</a> </li> <li class="side-panel__item"> <i class="icon fa fa_icon_knowledgebase fa_14"></i> <a href="/i433-adding-dns-caa-record-for-your-domain-alias" >Adding DNS CAA record for your domain alias</a> </li> <li class="side-panel__item"> <i class="icon fa fa_icon_knowledgebase fa_14"></i> <a href="/i209-changing-the-language-of-user-portal-and-admin-panel" >Changing the language of user portal and admin panel</a> </li> <li class="side-panel__item"> <i class="icon fa fa_icon_knowledgebase fa_14"></i> <a href="/i204-translating-helprace-to-your-language" >Translating Helprace to your language</a> </li> <li class="side-panel__item"> <i class="icon fa fa_icon_knowledgebase fa_14"></i> <a href="/i124-helprace-placeholder-guide" class="text-style-link">Helprace placeholder guide</a> </li> <li class="side-panel__item"> <i class="icon fa fa_icon_knowledgebase fa_14"></i> <a href="/i93-helprace-search-guide" >Helprace search guide</a> </li> </ul> </div> </section> <section class="content-block layout__list"> <header class="content-block__header"> <h3> Related Topics </h3> </header> <div class="content-block__data"> <ul class="side-panel side-panel_links"> <li class="side-panel__item"> <i class="icon fa fa_icon_knowledgebase fa_14"></i> <a href="/i691-user-data-privacy-guide-gdpr-compliance">User data privacy guide (GDPR compliance)</a> </li> <li class="side-panel__item"> <i class="icon fa fa_icon_questions fa_14"></i> <a href="/i816-can-i-import-tickets-from-the-api-with-a-specific-ticket-id-from-our-old-system">Can I import tickets from the API with a specific ticket ID from our old system?</a> </li> <li class="side-panel__item"> <i class="icon fa fa_icon_ideas fa_14"></i> <a href="/i831-extract-data-for-reports">Extract data for reports</a> </li> <li class="side-panel__item"> <i class="icon fa fa_icon_knowledgebase fa_14"></i> <a href="/i501-problems-channel">Problems channel</a> </li> <li class="side-panel__item"> <i class="icon fa fa_icon_knowledgebase fa_14"></i> <a href="/i499-questions-channel">Questions channel</a> </li> <li class="side-panel__item"> <i class="icon fa fa_icon_questions fa_14"></i> <a href="/i784-replying-as-agent-email">replying as agent email</a> </li> <li class="side-panel__item"> <i class="icon fa fa_icon_knowledgebase fa_14"></i> <a href="/i105-community-in-the-admin-panel">Community in the admin panel</a> </li> <li class="side-panel__item"> <i class="icon fa fa_icon_knowledgebase fa_14"></i> <a href="/i514-posting-without-signup">Posting without signup</a> </li> <li class="side-panel__item"> <i class="icon fa fa_icon_ideas fa_14"></i> <a href="/i549-creating-a-ticket-from-an-email-i-forwarded-manually">Creating a ticket from an email I forwarded manually</a> </li> <li class="side-panel__item"> <i class="icon fa fa_icon_questions fa_14"></i> <a href="/i797-need-to-add-a-new-request-type">Need to add a new request type</a> </li> </ul> </div> </section> </aside> </div> <i class="clear"></i> </div> <footer class="footer" id="page_footer"> <span class="footer__copy"> <a class="link" href="http://helprace.com/community-management">Community Management</a> by <a class="link" href="http://helprace.com">Helprace</a> </span> </footer> <div id="auth-dialog_mask" class="mask" style="display:none;"></div> <div id="auth-dialog" class="dialog ui-draggable" style="display: none; 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