Energy & Utilities | Cloud Solutions - Agile & IT Solutions

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intro"> <div > <span class="d-block font-weight-bold text-cap mb-2 text-lt-blue">Industries</span> <h1 class="mb-4">Energy & Utilities</h1><h4>Optimize your strategic direction and digital projects for defensibility in a transparent industry.</h4> </div> </div> </div> </div> <div id="BodyPlaceholder_TE527F9F2068_Col00" class="sf_colsIn side-violator z-index-1" data-sf-element="Container" data-placeholder-label="Container"> <img class="topbar" src="/images/default-source/resourcepackages/isg2021/svg/components/topbar.svg?sfvrsn=7e14dc31_2" title="TopBar" alt="TopBar" /> <img class="violator-img" src="/images/default-source/default-album/energy-utilities0f1eb595f6446a14bdc7ff0000f6f5b0.svg?sfvrsn=65adf31_0" title="energy-utilities phone" alt="energy-utilities phone" /> <img class="bottombar" src="/images/default-source/resourcepackages/isg2021/svg/components/bottombar.svg?sfvrsn=7f14dc31_2" title="BottomBar" alt="BottomBar" /> </div> </div> <div id="MainPlaceholder_TE527F9F2072_Col00" class="sf_colsIn container" data-sf-element="Container" data-placeholder-label="Container"><div class="row" data-sf-element="Row"> <div id="MainPlaceholder_TE527F9F2022_Col00" class="sf_colsIn col-12 mb-3 mb-md-0 top-story-slider z-index-4" data-sf-element="Column 1" data-placeholder-label="Top Story"> <div class="top-story mt-n11"> <div class="row"> <div class="col-lg-10 mb-3 mb-md-0">  <article class="pt-2">  <div class="card h-100 bg-lightblue p-md-6"> <div class="card-body"> <span class="d-block font-weight-black text-cap mb-2 text-darkblue">Top Story</span> <h2 class="h3 mb-4"> Where Utilities Should Focus in 2024: Decarbonization and Cost Takeout</h2> <div> <p>Looking ahead to 2024, we see a return to normalcy for utility leadership. One big exception here is the wildcard of generative AI. </div> <a class="btn btn-primary" href="/industries/utilities/articles/where-utilities-should-focus-in-2024-decarbonization-and-cost-takeout" >Read more <i class="fas fa-angle-right align-middle ml-1"></i></a> </div> </div>  </article>  </div> </div> </div><div class="row" data-sf-element="Row"> <div id="MainPlaceholder_C021_Col00" class="sf_colsIn col-lg-10 mb-3 mb-md-0" data-sf-element="Column 1" data-placeholder-label="Column 1"> </div> </div> </div> </div> </div> <div id="MainPlaceholder_TE527F9F2026_Col00" class="sf_colsIn container" data-sf-element="Container" data-placeholder-label="Main content"><div id="MainPlaceholder_C019_Col00" class="sf_colsIn container space-top-3" data-sf-element="Container" data-placeholder-label="Container"><div class="row" data-sf-element="Row"> <div id="MainPlaceholder_C022_Col00" class="sf_colsIn col-lg-6" data-sf-element="Column 1" data-placeholder-label="Column 1"><div class="img-blue-light"> <div class="blue-overlay"></div> <div class="background-img-grayscale" style="background-image:url('/images/default-source/default-album/utilities-and-energy.jpg?sfvrsn=245adf31_0')"></div> </div> </div> <div id="MainPlaceholder_C022_Col01" class="sf_colsIn col-lg-6" data-sf-element="Column 2" data-placeholder-label="Column 2"> <div > <h2>Industry-specific Understanding & Best-in-Market Solutions<br /></h2><p>ISG has the industry knowledge and experience to advise utilities on cloud and agile digital projects, divestitures, mergers and acquisitions and more. </p><p>ISG can help you:<br /></p><ul><li>Rapidly <a href="/advisory/cost-optimization">reduce O&M costs</a> in response to intense budgeting pressures</li><li>Re-imagine IT operating models to increase agility in the digital age</li><li>Find the right SI partner to manage new capital project implementations</li><li>Reconcile incompatible IT landscapes and service delivery models post-acquisition / divestiture<br /></li><li>Design and source utility-specific vendor management solutions<br /></li><li>Guarantee regulatory-grade <a href="/advisory/benchmarking">benchmarks</a> and provide expert testimony when required<br /></li></ul><p>Go digital with us:<br /></p><ul><li>Manage the risks of building new digital platforms<br /></li><li>Increase agility and improve IT value during service agreements’ renewal periods and beyond<br /></li><li>Ensure industry-leading digital experiences from your providers<br /></li><li>Control the costs and risks of moving to cloud-based solutions<br /></li></ul><div class="media py-3"><a class="btn btn-primary" sfref="[f669d9a7-009d-4d83-ddaa-000000000002]9e198a95-f644-6a14-bdc7-ff0000f6f5b0">Contact Us</a></div> </div> </div> </div> </div> <div id="MainPlaceholder_C026_Col00" class="sf_colsIn container space-2" data-sf-element="Container" data-placeholder-label="Container"><div class="row" data-sf-element="Row"> <div id="MainPlaceholder_C031_Col00" class="sf_colsIn col-lg-12" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div > <h2>Ensure Regulatory-Grade Benchmarks<br /></h2><p>Many regulators put the onus on you to demonstrate that your costs are reasonable with outside <a href="/advisory/benchmarking">benchmarks</a>. When it comes to providing testimony as an expert witness for utilities, our competitors’ survey approach to data and benchmarking is not sufficiently dependable on the stand. At ISG, we do not collect benchmarking data through broad-based surveys, and we do not purchase data for benchmarking purposes. Instead, we provide:<br /></p><ul><li>Data from over 6,000 unique benchmarking assignments and from ISG’s proprietary database, including operational and financial data, key performance indicators (KPIs) and other performance measures<br /></li><li>Benchmarks according to size, project scope and support function which use robust, repeatable methodologies and built-in data integrity and validation<br /></li></ul><p>Get visibility into the root causes of your gaps in performance and actionable recommendations to achieve the “right cost to serve.” Along with these key insights, ISG is experienced at testifying to our benchmarking methodologies and resulting studies in regulatory proceedings around the world.<br /></p> </div> </div> </div> </div> </div> <div id="MainPlaceholder_C035_Col00" class="sf_colsIn bg-dark space-2" data-sf-element="Container" data-placeholder-label="Container"><div id="MainPlaceholder_C038_Col00" class="sf_colsIn container" data-sf-element="Container" data-placeholder-label="Container"><div class="row align-items-center" data-sf-element="Row"> <div id="MainPlaceholder_C036_Col00" class="sf_colsIn col-lg-3" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div > <h4>Provider Research</h4><p>ISG's full research report on the Utilities industry is a+60 pages, thorough comparison of needs, trends and providers in the industry. To access the full report and a complimentary briefing on it, contact us!</p><div class="media py-3"><a class="btn btn-primary" href="/cdn-cgi/l/email-protection#e9ab868bc7a59c9d93a9809a8ec486878cc78a8684">Talk to ISG's Bob Lutz</a></div> </div> </div> <div id="MainPlaceholder_C036_Col01" class="sf_colsIn col-lg-9" data-sf-element="Column 2" data-placeholder-label="Column 2"> <img src="/images/default-source/default-album/isg-focal-points-2022---power-and-utilities---north-america---sp-2022-09-23-v1-1.png?sfvrsn=41e6d631_0" title="ISG Focal Points 2022 - Power and Utilities - North America - SP 2022-09-23 v1-1" alt="ISG Focal Points 2022 - Power and Utilities - North America - SP 2022-09-23 v1-1" /> </div> </div> </div> </div> <div id="MainPlaceholder_TE527F9F2002_Col00" class="sf_colsIn gradient-x-three-sm-primary" data-sf-element="Container" data-placeholder-label="Container"><div id="MainPlaceholder_TE527F9F2050_Col00" class="sf_colsIn container space-top-md-2 space-bottom-2 space-bottom-lg-3" data-sf-element="Container" data-placeholder-label="Container"><div class="row mb-5" data-sf-element="Row"> <div id="MainPlaceholder_TE527F9F2051_Col00" class="sf_colsIn col-lg-12" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div > <h2 class="mb-0">Featured Insights</h2> </div> </div> </div> <div class="row mb-5"> <div class="col-12 "> <article class="featured-insight"> <a class="featured-insight-container row" href="https://isg-one.com/industries/utilities/articles/utilities-and-automotive-companies--a-connected-ecosystem-to-support-electric-vehicles-and-the-grid"> <div class="col-lg-6 col-md-4 pr-md-0 overflow-hidden"> <figure class="position-absolute right-0 z-index-4 h-100 dk" style="top:calc(50% - 200px);"> <svg xmlns="http://www.w3.org/2000/svg" width="180" height="400" viewBox="0 0 90 400" fill="none"> <path d="M132 0H0L120.5 200L0 400H132V0Z" fill="#001638"></path> </svg> </figure> <div class="img-blue-light"> <div class="blue-overlay"></div> <div class="card-img-top featured-insight-img background-img-grayscale" style="background-image: url(/images/default-source/default-album/utilities-and-automotive-companies-a-connected-ecosystem-to-support-electric-vehicles-and-the-grid.tmb-th892-450.jpg?Culture=en&sfvrsn=d78ad531_2);"> </div> </div> </div> <div class="col-lg-6 col-md-8 pl-md-0"> <div class="card-body bg-darkblue h-100"> <h3 class="h5"> Utilities and Automotive Companies: A Connected Ecosystem to Support Electric Vehicles and the Grid </h3> <div> <p>In this article we would like to expand and further detail of connected ecosystems, focusing on the service provider side, specifically the role of distribution utilities in supporting electric vehicles (EVs). </div> <span class="font-size-1 link font-weight-bold text-lightblue"><u>Learn More</u></span> </div> </div> </a> </article> </div> </div> <div class="row mb-3">  <div class="col-lg-3 col-md-6 mb-8 mb-lg-2"> <article class="card h-100 insight-card transition-3d-hover"> <a href="/industries/utilities/articles/where-utilities-should-focus-in-2024-decarbonization-and-cost-takeout" > <div class="card-body"> <h3 class="h6"> Where Utilities Should Focus in 2024: Decarbonization and Cost Takeout </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div>   <div class="col-lg-3 col-md-6 mb-8 mb-lg-2"> <article class="card h-100 insight-card transition-3d-hover"> <a href="/industries/utilities/articles/storm-event-management-the-missing-collaboration-platform" > <div class="card-body"> <h3 class="h6"> Storm Event Management: The Missing Collaboration Platform </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div>   <div class="col-lg-3 col-md-6 mb-8 mb-lg-2"> <article class="card h-100 insight-card transition-3d-hover"> <a href="/industries/utilities/articles/decarbonization-in-utilities-the-new-mandate" > <div class="card-body"> <h3 class="h6"> Decarbonization in Utilities: The New Mandate </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div>   <div class="col-lg-3 col-md-6 mb-8 mb-lg-2"> <article class="card h-100 insight-card transition-3d-hover"> <a href="/industries/utilities/articles/what-the-energy-industry-needs-to-know-about-the-doe-s-cyber-informed-engineering" > <div class="card-body"> <h3 class="h6"> What the Energy Industry Needs to Know about the DOE’s Cyber-Informed Engineering </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div>  </div> <div class="position-relative" > <p style="text-align:right;"><a class="btn btn-primary" href="/industries/utilities/articles">View All Energy and Utilities Insights <em class="fas fa-angle-right fa-sm ml-1"></em></a></p> </div> <div > </div> </div> </div> <div id="MainPlaceholder_TE527F9F2076_Col00" class="sf_colsIn position-relative bg-lightgray pt-10 mt-n10 space-bottom-4 client-stories-container" data-sf-element="Container" data-placeholder-label="Client stories"><div id="MainPlaceholder_TE527F9F2037_Col00" class="sf_colsIn container position-relative z-index-2" data-sf-element="Container" data-placeholder-label="Container"><div id="MainPlaceholder_TE527F9F2038_Col00" class="sf_colsIn ext-white rounded-lg overflow-hidden space-top-2 space-top-lg-1 pl-5 pl-md-0" data-sf-element="Container" data-placeholder-label="Container"><div class="row justify-content-lg-between align-items-lg-center no-gutters" data-sf-element="Row"> <div id="MainPlaceholder_TE527F9F2040_Col00" class="sf_colsIn col-lg-12" data-sf-element="Column 1" data-placeholder-label="Client stories"> <div class="mb-5" > <h2>Client Stories</h2> </div> <div class="d-flex client-story-cards"> <article class="card client-story-card transition-3d-hover"> <a href="https://isg-one.com/client-stories/detail/isg-leads-utility-to-significant-savings-through-contract-modernization"> <div class="card-img-top research-card-img"> <figure class="position-absolute right-0 bottom-0 left-0 mb-n1 z-index-4"> <svg xmlns="http://www.w3.org/2000/svg" width="100%" viewBox="0 0 429 137" fill="none"> <path d="M429 137L429 0L214.5 125.064L0 -1.87522e-05L-5.98846e-06 137L429 137Z" /> </svg> </figure> <div class="img-blue-light"> <div class="blue-overlay"></div> <div class="background-img-grayscale" style="background-image: url('/images/default-source/default-album/utility-significant-savings-contract-moderation.tmb-th283-283.jpg?Culture=en&sfvrsn=ade1d431_1')"></div> </div> </div> <div class="card-body"> <h3 class="h6">ISG Leads Utility to Significant Savings through Contract Modernization</h3> <p>ISG led this newly spun off North-American based utility to increased savings and solution modernization.</p> <span class="link font-size-1 ">Learn more</span> </div> </a> </article> <article class="card client-story-card transition-3d-hover"> <a href="https://isg-one.com/client-stories/detail/isg-assures-effective-tsa-exit-for-major-utility"> <div class="card-img-top research-card-img"> <figure class="position-absolute right-0 bottom-0 left-0 mb-n1 z-index-4"> <svg xmlns="http://www.w3.org/2000/svg" width="100%" viewBox="0 0 429 137" fill="none"> <path d="M429 137L429 0L214.5 125.064L0 -1.87522e-05L-5.98846e-06 137L429 137Z" /> </svg> </figure> <div class="img-blue-light"> <div class="blue-overlay"></div> <div class="background-img-grayscale" style="background-image: url('/images/default-source/default-album/effective-tsa-exit-major-utility.tmb-th283-283.jpg?Culture=en&sfvrsn=6fe1d431_1')"></div> </div> </div> <div class="card-body"> <h3 class="h6">ISG Assures Effective TSA Exit for Major Utility</h3> <p>ISG delivers strong transition service agreement (TSA) management through a proactive and transparent approach, creating a positive experience for employees, minimizing dis-synergies and providing clear views into progress and mitigating risk throughout.</p> <span class="link font-size-1 ">Learn more</span> </div> </a> </article> <article class="card client-story-card transition-3d-hover"> <a href="https://isg-one.com/client-stories/detail/enabling-service-management-transformation-for-a-global-mining-client"> <div class="card-img-top research-card-img"> <figure class="position-absolute right-0 bottom-0 left-0 mb-n1 z-index-4"> <svg xmlns="http://www.w3.org/2000/svg" width="100%" viewBox="0 0 429 137" fill="none"> <path d="M429 137L429 0L214.5 125.064L0 -1.87522e-05L-5.98846e-06 137L429 137Z" /> </svg> </figure> <div class="img-blue-light"> <div class="blue-overlay"></div> <div class="background-img-grayscale" style="background-image: url('/images/default-source/default-album/ocm-for-mining-company.tmb-th283-283.png?Culture=en&sfvrsn=a49ddd31_1')"></div> </div> </div> <div class="card-body"> <h3 class="h6">Enabling Service Management Transformation for a Global Mining Client</h3> <p>ISG combines organizational change management (OCM), target operating model and IT service management expertise and our relationship-health tool to help one of the world’s largest metals and mining corporations ready 47,000 workers for a new ServiceNow platform, related IT processes and organizational changes.</p> <span class="link font-size-1 ">Learn more</span> </div> </a> </article> </div> </div> </div> </div> </div> </div> <div id="MainPlaceholder_TE527F9F2007_Col00" class="sf_colsIn space-bottom-2 position-relative research-container" data-sf-element="Container" data-placeholder-label="Container"><div id="MainPlaceholder_TE527F9F2008_Col00" class="sf_colsIn container space-2 featured-research" data-sf-element="Container" data-placeholder-label="Container"><div class="row" data-sf-element="Row"> <div id="MainPlaceholder_TE527F9F2011_Col00" class="sf_colsIn col-lg-4 col-md-5" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div > <h2>ISG Research</h2><p>ISG is a leader in proprietary research, advisory consulting and executive event services focused on market trends and disruptive technologies.</p><p>Get the insight and guidance you need to accelerate growth and create more value.</p><a class="btn btn-primary mb-5" href="/research/provider-research">Learn More</a> </div> </div> <div id="MainPlaceholder_TE527F9F2011_Col01" class="sf_colsIn col-lg-8 col-md-7" data-sf-element="Column 2" data-placeholder-label="Carousel"> <div class="js-slick-carousel slick slick-equal-height slick-gutters-3 slick-center-mode-right slick-center-mode-right-offset" data-hs-slick-carousel-options='{"prevArrow" : "<span class=\" fa fa-arrow-left slick-arrow slick-arrow-primary-white slick-arrow-left rounded-circle ml-sm-n2\"></span>","nextArrow": "<span class=\"fa fa-arrow-right slick-arrow slick-arrow-primary-white slick-arrow-right rounded-circle mr-sm-2 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Chemical products are used in almost all branches of industry and are highly crucial in a few, such as pharmaceutical and automotive. The chemical industry is complex and vital to the economies worldwide. The global chemical industry is amid a challenging year as geopolitical volatility, commodity price fluctuations and  overall demand and supply chain issues plague the entire value chain.</p> </div> <div class="card-footer bg-transparent"> <span class="link font-size-1">Read more</span> </div> </div> </a> </article> <article class="js-slide pt-2"> <a class="card bg-lightgray w-100 min-h-270rem transition-3d-hover" href="https://isg-one.com/consulting/cloud-erp" target="_blank"> <div class="card-body"> <span class="d-block small text-blue font-weight-bold text-cap mb-2">Research</span> <h3 class="h6">Cloud ERP</h3> <div class="research-description"> <p>Embracing a cloud-based ERP application may be the single most important move you can make to springboard your organization into true digital transformation.</p> </div> <div class="card-footer bg-transparent"> <span class="link font-size-1">Read more</span> </div> </div> </a> </article> </div> </div> </div> </div> </div> <div id="MainPlaceholder_TE527F9F2009_Col00" class="sf_colsIn container" data-sf-element="Container" data-placeholder-label="Container"> <div class="container team-cards space-2"> <div class="row d-flex mx-n2 mb-5 pl-lg-10 pr-lg-10"> <div class="col-md-6 col-xl-4"> <h2>Meet our team</h2> </div>  <div class="col-md-6 col-xl-4 mb-3 h-100 transition-3d-hover"> <a href="javascript:;" data-toggle="modal" data-target="#TeamLead"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/hearn-dale-sq-2.jpg?sfvrsn=d4c8cc31_0);"></div> <h4 class="mt-2 mb-0 text-black"> Dale Hearn</h4> <p class="text-black"> Partner</p> </a> </div>  <div class="modal fade" id="TeamLead" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/hearn-dale-sq-2.jpg?sfvrsn=d4c8cc31_0);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Dale Hearn</h2> </div> <p class="mb-0"><p>Over the past decade with ISG, Dale has shared with clients his expertise in corporate finance, strategic planning and technical operations, including scope-of-work and service-level agreements.  He is extremely proficient in contract negotiations. 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Jon’s expertise spans a wide range of disciplines, including strategic planning, business development, operations, process re-engineering, organizational restructuring, benchmarking, regulatory/testimony, financial analysis and strategic alliances.</p> <a class="btn btn-primary" href="/who-we-are/people/jon-brock">View articles by Jon Brock</a> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-2"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/deacon-james-sq.jpg?sfvrsn=7cdfc431_0);"></div> <h4 class="mt-2 mb-0 text-black"> James Deacon</h4> <p class="text-black"> Director</p> </a> </div>  <div class="modal fade" id="modal-2" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/deacon-james-sq.jpg?sfvrsn=7cdfc431_0);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>James Deacon</h2> </div> <p class="mb-0">James Deacon leads ISG’s Digital Service Line for ANZ. He is a Director in the ANZ practice and a recognized Digital Expert. He is a proven ICT visionary with 20+ years of international experience. He has demonstrated the rare ability to define and implement business strategies and transformations. He is a thought leader who is passionate about the alignment of the ICT function and business strategy and the opportunities to optimize this alignment through digital innovations, including:  technology, sourcing, organizational design and service integration.</p> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-3"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/julien-escribe-sq.jpg?sfvrsn=6ff9fa31_6);"></div> <h4 class="mt-2 mb-0 text-black"> Julien Escribe</h4> <p class="text-black"> Partner</p> </a> </div>  <div class="modal fade" id="modal-3" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/julien-escribe-sq.jpg?sfvrsn=6ff9fa31_6);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Julien Escribe</h2> </div> <p class="mb-0"><strong>What he does at ISG</strong><br /> <br /> Julien oversees ISG’s IT and technology consulting and advisory teams across South Europe, Middle East and Africa with a strong focus on Italy. He works to make sure that clients are using the right technology to optimize your internal IT operations, including workflow, efficiency, and that they’re getting the most from every interaction with their technology service providers.<br /> <br /> <strong>Past achievements for clients</strong><br /> <br /> <div> <p paraid="0" paraeid="{da654bdc-86c3-4a3c-8f2c-548aa8843ccc}{31}" data-ccp-props="{'335551550':1,'335551620':1,'335559683':0,'335559685':0,'335559731':0,'335559737':0,'335562764':2,'335562765':1,'335562766':4,'335562767':0,'335562768':4,'335562769':3}">During his 13 years at ISG, Julien has used his ability to synthesize detailed operation-level data into big-picture takeaways to help clients build a pragmatic, actionable roadmap to operational excellence. Some of these have included:</p> </div> <ul role="list"> <li data-charcodes="11044" data-font="ISG Bullets,Sans-Serif" data-buautonum="8" data-margin="340" data-aria-posinset="1" role="listitem" data-aria-level="1"> <p paraid="0" paraeid="{da654bdc-86c3-4a3c-8f2c-548aa8843ccc}{34}" data-ccp-props="{'335551550':1,'335551620':1,'335559683':0,'335559685':340,'335559731':-340,'335559737':0,'335562764':2,'335562765':1,'335562766':4,'335562767':0,'335562768':4,'335562769':3}" data-indent="-340">Mediating a volatile exit negotiation between a client and their service provider, resulting in a win-win outcome in which the relationship was rebuilt on a new, more sustainable basis, and the costs and operational disruptions of changing providers were avoided. </p> </li> <li data-charcodes="11044" data-font="ISG Bullets,Sans-Serif" data-buautonum="8" data-margin="340" data-aria-posinset="2" role="listitem" data-aria-level="1"> <p paraid="0" paraeid="{da654bdc-86c3-4a3c-8f2c-548aa8843ccc}{37}" data-ccp-props="{'335551550':1,'335551620':1,'335559683':0,'335559685':340,'335559731':-340,'335559737':0,'335562764':2,'335562765':1,'335562766':4,'335562767':0,'335562768':4,'335562769':3}" data-indent="-340">Overseeing a team that developed a new methodology for assessing IT cost structure for a major European insurance firm, which was implemented across the US, Europe and Asia.</p> </li> <li data-charcodes="11044" data-font="ISG Bullets,Sans-Serif" data-buautonum="8" data-margin="340" data-aria-posinset="3" role="listitem" data-aria-level="1"> <p paraid="0" paraeid="{da654bdc-86c3-4a3c-8f2c-548aa8843ccc}{40}" data-ccp-props="{'335551550':1,'335551620':1,'335559683':0,'335559685':340,'335559731':-340,'335559737':0,'335562764':2,'335562765':1,'335562766':4,'335562767':0,'335562768':4,'335562769':3}" data-indent="-340">Benchmarking a major utilities client for their international IT operations, helping them understand their priorities for improvement in their transformation to an agile enterprise,.</p> </li> </ul> <div> <p paraid="0" paraeid="{da654bdc-86c3-4a3c-8f2c-548aa8843ccc}{43}" data-ccp-props="{'335551550':1,'335551620':1,'335559683':0,'335559685':0,'335559731':0,'335559737':0,'335562764':2,'335562765':1,'335562766':4,'335562767':0,'335562768':4,'335562769':3}">Julien’s curiosity about all things digital has yielded expertise in cybersecurity, cloud technologies and artificial intelligence to help clients stay ahead of the emerging technologies that will reshape the way they do business.</p> </div></p> <a class="btn btn-primary" href="/who-we-are/people/julien-escribe">View articles by Julien Escribe</a> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-4"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/jim-kane-sq.jpg?sfvrsn=4582fa31_0);"></div> <h4 class="mt-2 mb-0 text-black"> Jim Kane</h4> <p class="text-black"> Director</p> </a> </div>  <div class="modal fade" id="modal-4" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/jim-kane-sq.jpg?sfvrsn=4582fa31_0);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Jim Kane</h2> </div> <p class="mb-0">Jim has in-depth experience in assessing and managing complex IT Infrastructure engagements focused on helping corporations achieve their business objectives. He offers expertise in strategy assessment and development, statement of work, service level agreements, business-driven RfP development, transactions, contract negotiations and transition planning across IT Infrastructure areas and expertise in IT service management integration. Jim has worked with global enterprises in the automotive manufacturing, banking and financial services, healthcare, utilities, aerospace and retail industries, focusing on collaborative techniques with clients and service providers to achieve the desired business outcomes. He recently led the negotiation of a large infrastructure contract with a utilities company and a cloud computing transition. Included in this successful project was the development and execution of the sourcing strategy, assessment and transaction process and project management, negotiation strategy development and financial proposals and executive leadership communication. Jim is ITIL V3 Foundation certified and a thought leader on the topic of the digital workplace.</p> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-5"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/stapleton-robert-sq.jpg?sfvrsn=c3ddc431_0);"></div> <h4 class="mt-2 mb-0 text-black"> Robert Stapleton</h4> <p class="text-black"> Partner</p> </a> </div>  <div class="modal fade" id="modal-5" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/stapleton-robert-sq.jpg?sfvrsn=c3ddc431_0);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Robert Stapleton</h2> </div> <p class="mb-0"><p>Robert, in his role as a Partner in the Oil & Gas vertical, delivers extensive sourcing delivery expertise. He has lead clients across a broad cross-section of areas including sourcing strategies and assessments, shared services, performance management, financial management, relationship management, contract negotiation and management, application development and maintenance, enterprise telecommunications and networking, and business process services.</p></p> <a class="btn btn-primary" href="/who-we-are/people/robert-stapleton">View articles by Robert Stapleton</a> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-6"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/thompson-brad-pic-sq.jpg?sfvrsn=9c0dd631_0);"></div> <h4 class="mt-2 mb-0 text-black"> Brad Thompson</h4> <p class="text-black"> Business Development Executive</p> </a> </div>  <div class="modal fade" id="modal-6" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/thompson-brad-pic-sq.jpg?sfvrsn=9c0dd631_0);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Brad Thompson</h2> </div> <p class="mb-0">As a Business Development Executive, Brad brings 30+ years of experience in the IT services industry to help shape clients’ strategies and plans to drive business efficiency and growth. Brad approaches clients without an agenda and listens intently to understand their concerns, challenges, and opportunities to ultimately craft a solution that meets the clients where they are and takes them where they want to go. </p> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-7"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/kimberly-fey.jpg?sfvrsn=26d0fb31_2);"></div> <h4 class="mt-2 mb-0 text-black"> Kimberly Tobias</h4> <p class="text-black"> Business Development Executive</p> </a> </div>  <div class="modal fade" id="modal-7" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" 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<h2>Kimberly Tobias</h2> </div> <p class="mb-0"><p>Kimberly Tobias is a Business Development Executive for the Northeast Region in the U.S. She has responsibility for business development and client relationship management for Chemicals, Utilities, Manufacturing, Media, Retail, CPG, Travel, Transportation and Hospitality. With over 25 years of experience as both a client and an advisor, Kimberly has a broad base of knowledge to assist clients with the assessment of their current operations, development of their future state strategy and implementation of that strategy.</p></p> </div> </div> </div> </div>  </div> </div> </div> </div> </div> </div> </div> </main> <div id="CTAFormPlaceholder_TFF7FD39E032_Col00" class="sf_colsIn bg-blue z-index-2 position-relative overflow-hidden" data-sf-element="Container" data-placeholder-label="Container"><div id="CTAFormPlaceholder_TFF7FD39E033_Col00" class="sf_colsIn container space-1" data-sf-element="Container" 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