Banking & Financial Services

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intro"> <div > <p><span class="d-block small font-weight-bold text-cap mb-2">Industries</span></p><h1 style="font-size:4rem;">Banking and Financial Services Transformation</h1><h4> </h4><h4>Get closer to customers, drive operational efficiency and enable employees.</h4><div class="media py-3 "><a class="btn btn-primary " href="/contact-us ">Contact Us</a></div> </div> </div> </div> </div> <div id="BodyPlaceholder_TE527F9F2068_Col00" class="sf_colsIn side-violator z-index-1" data-sf-element="Container" data-placeholder-label="Container"> <img class="topbar" src="/images/default-source/resourcepackages/isg2021/svg/components/topbar.svg?sfvrsn=7e14dc31_2" title="TopBar" alt="TopBar" /> <img class="violator-img" src="/images/default-source/resourcepackages/isg2021/svg/illustrations/bankingc457b395f6446a14bdc7ff0000f6f5b0.svg?sfvrsn=cd13d931_0" title="Map" alt="Map" /> <img class="bottombar" src="/images/default-source/resourcepackages/isg2021/svg/components/bottombar.svg?sfvrsn=7f14dc31_2" 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What can we expect in 2024? </div> <a class="btn btn-primary" href="/industries/banking-financial-services/articles/three-predictions-that-will-power-the-banking-and-financial-services-market-in-2024" >Read more <i class="fas fa-angle-right align-middle ml-1"></i></a> </div> </div>  </article>  </div> </div> </div> </div> </div> </div> <div id="MainPlaceholder_TE527F9F2026_Col00" class="sf_colsIn container" data-sf-element="Container" data-placeholder-label="Main content"><div id="MainPlaceholder_C024_Col00" class="sf_colsIn container space-2 space-lg-3 position-relative" data-sf-element="Container" data-placeholder-label="Container"><div id="MainPlaceholder_C025_Col00" class="sf_colsIn mx-md-auto" data-sf-element="Container" data-placeholder-label="Container"> <div class="w-md-80 w-lg-60 text-center mx-md-auto mb-5 mb-md-9" > <h2>Banking operations for a customer-obsessed industry</h2> <p>Let us help you find and implement the right technologies to improve your customer experience, optimize data and transform your business model. </p> </div><div class="row justify-content-lg-center" data-sf-element="Row"> <div id="MainPlaceholder_C026_Col00" class="sf_colsIn col-md-4 mb-7 mb-md-0 pr-6 pl-6" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div > <h4 class="d-block border-bottom mb-5 pb-2">Optimize Costs and Maximize Financial Transparency<br /></h4><div class="media mb-4"><em class="fas fa-check-circle text-green mt-1 mr-2"></em><div class="media-body text-dark">Support your Technology Business Management journey to ensure business value is realized </div></div><div class="media mb-4"><em class="fas fa-check-circle text-green mt-1 mr-2"></em><div class="media-body text-dark">Provide practical FinOps advice to drive better cloud economics </div></div><div class="media mb-4"><em class="fas fa-check-circle text-green mt-1 mr-2"></em><div class="media-body text-dark">Benchmark your technology and operations costs against your peers to identify areas for improvement </div></div><div class="media mb-4"><em class="fas fa-check-circle text-green mt-1 mr-2"></em><div class="media-body text-dark">Develop a new way of approaching cost optimization to make it sustainable and enduring </div></div><div class="media mb-4"><em class="fas fa-check-circle text-green mt-1 mr-2"></em><div class="media-body text-dark">Design the optimal cost structure, including embedding a new cost culture and virtual cost center of excellence </div></div> </div> </div> <div id="MainPlaceholder_C026_Col01" class="sf_colsIn col-md-4 mb-7 mb-md-0 pl-6 pl-6" data-sf-element="Column 2" data-placeholder-label="Column 2"> <div > <h4 class="d-block border-bottom mb-5 pb-2">Improve Employee Experience and Productivity </h4><div class="media mb-4"><em class="fas fa-check-circle text-green mt-1 mr-2"></em><div class="media-body text-dark">Measure, benchmark and track employee experience </div></div><div class="media mb-4"><em class="fas fa-check-circle text-green mt-1 mr-2"></em><div class="media-body text-dark">Perform a skills assessment to identify the gaps and opportunities to improve </div></div><div class="media mb-4"><em class="fas fa-check-circle text-green mt-1 mr-2"></em><div class="media-body text-dark">Enable employees and develop the optimal Learning & Development strategy, including <a href="/advisory/organizational-change-management/training-and-learning-enablement">Training-as-a-Service</a> </div></div><div class="media mb-4"><em class="fas fa-check-circle text-green mt-1 mr-2"></em><div class="media-body text-dark">Design and implement new ways of working, including the right talent strategy </div></div><div class="media mb-4"><em class="fas fa-check-circle text-green mt-1 mr-2"></em><div class="media-body text-dark">Transform HR operations to improve employee engagement </div></div> </div> </div> <div id="MainPlaceholder_C026_Col02" class="sf_colsIn col-md-4 mb-7 mb-md-0 pl-6 pl-6" data-sf-element="Column 3" data-placeholder-label="Column 3"> <div > <h4 class="d-block border-bottom mb-5 pb-2">Develop Next-Gen Supplier Strategy and Ecosystems </h4><div class="media mb-4"><em class="fas fa-check-circle text-green mt-1 mr-2"></em><div class="media-body text-dark">Provide insight into next-gen supplier strategies, including new ways of segmentation, tail spend consolidation, new sourcing models and innovative commercial structures </div></div><div class="media mb-4"><em class="fas fa-check-circle text-green mt-1 mr-2"></em><div class="media-body text-dark">Advise on how to manage newly emerging ecosystems, including Banking as a Service, FinTechs, Big Techs, hyperscalers, niche suppliers, etc. </div></div><div class="media mb-4"><em class="fas fa-check-circle text-green mt-1 mr-2"></em><div class="media-body text-dark">Provide third-party risk management assurance and optimized governance solutions </div></div><div class="media mb-4"><em class="fas fa-check-circle text-green mt-1 mr-2"></em><div class="media-body text-dark">Advise on how to leverage emerging tech (such as GenAI) in contracts with suppliers for outsourcing and/or transformation </div></div><div class="media mb-4"><em class="fas fa-check-circle text-green mt-1 mr-2"></em><div class="media-body text-dark">Provide insight into Global Capability Center strategy, including drivers, KPIs, commercial structures and supplier ecosystem </div></div> </div> </div> </div> <div class="row space-1" data-sf-element="Row"> <div id="MainPlaceholder_C052_Col00" class="sf_colsIn col-lg-12" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div > <p style="text-align:center;"><a class="btn btn-primary" href="/contact-us">Contact Us</a></p> </div> </div> </div> </div> </div> <div id="MainPlaceholder_C049_Col00" class="sf_colsIn container space-bottom-2" data-sf-element="Container" data-placeholder-label="Container"><div class="row" data-sf-element="Row"> <div id="MainPlaceholder_C054_Col00" class="sf_colsIn col-lg-6" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div > <img src="/images/default-source/default-album/2023-banking-industry-study.jpg?sfvrsn=7030d431_2" alt="2023 Banking Industry Study" title="2023 Banking Industry Study" data-displaymode="Original" /> </div> </div> <div id="MainPlaceholder_C054_Col01" class="sf_colsIn col-lg-6" data-sf-element="Column 2" data-placeholder-label="Column 2"> <div > <h2>ISG Banking Industry Study</h2><p>ISG's recent study shows the banking industry's top priorities are operational efficiency and customer experience.</p><p><a class="btn btn-primary" href="/docs/default-source/default-document-library/2023-isg-banking-industry-study.pdf?sfvrsn=ba30d431_0" title="Download the Summary">Download the Summary</a>      <a class="btn btn-primary" href="/contact-us">Contact Us for Full Access</a></p> </div> </div> </div> </div> <div class="row space-bottom-2" data-sf-element="Row"> <div id="MainPlaceholder_C057_Col00" class="sf_colsIn col-lg-12" data-sf-element="Column 1" data-placeholder-label="Column 1"><div class="row" data-sf-element="Row"> <div id="MainPlaceholder_C048_Col00" class="sf_colsIn col-lg-6" data-sf-element="Column 1" data-placeholder-label="Column 1"><div class="img-blue-light"> <div class="blue-overlay"></div> <div class="background-img-grayscale" style="background-image:url('/images/default-source/default-album/banking-ecosystem-transform.jpg?sfvrsn=29a5c431_0')"></div> </div> </div> <div id="MainPlaceholder_C048_Col01" class="sf_colsIn col-lg-6" data-sf-element="Column 2" data-placeholder-label="Column 2"> <div > <h2>Reinventing Bank Branches</h2><p>Will most people go back to purely in-person banking? No. But the demise of bank branches is greatly exaggerated - a recent Celent report says that 77% of customers want to be face-to-face for substantive discussions about their finances. </p><p>Read ISG’s whitepaper to learn how to reimagine your #branchstrategy for the future of banking.</p><p><a class="btn btn-primary" href="https://isg-one.com/industries/banking-financial-services/articles/reinventing-bank-branches-of-the-future">Read Here</a></p> </div> </div> </div> </div> </div> </div> <div id="MainPlaceholder_TE527F9F2002_Col00" class="sf_colsIn gradient-x-three-sm-primary" data-sf-element="Container" data-placeholder-label="Container"><div id="MainPlaceholder_TE527F9F2050_Col00" class="sf_colsIn container space-top-md-2 space-bottom-2 space-bottom-lg-3" data-sf-element="Container" data-placeholder-label="Container"><div class="row mb-5" data-sf-element="Row"> <div id="MainPlaceholder_TE527F9F2051_Col00" class="sf_colsIn col-lg-12" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div > <h2 class="mb-0">Featured Insights</h2> </div> </div> </div> <div class="row mb-5"> <div class="col-12 "> <article class="featured-insight"> <a class="featured-insight-container row" href="https://isg-one.com/industries/banking-financial-services/articles/top-4-actions-to-achieve-dora-compliance-before-it-s-too-late"> <div class="col-lg-6 col-md-4 pr-md-0 overflow-hidden"> <figure class="position-absolute right-0 z-index-4 h-100 dk" style="top:calc(50% - 200px);"> <svg xmlns="http://www.w3.org/2000/svg" width="180" height="400" viewBox="0 0 90 400" fill="none"> <path d="M132 0H0L120.5 200L0 400H132V0Z" fill="#001638"></path> </svg> </figure> <div class="img-blue-light"> <div class="blue-overlay"></div> <div class="card-img-top featured-insight-img background-img-grayscale" style="background-image: url(/images/default-source/default-album/top-4-actions-to-achieve-dora-compliance-before-its-too-late.tmb-th892-450.jpg?Culture=en&sfvrsn=721ab31_1);"> </div> </div> </div> <div class="col-lg-6 col-md-8 pl-md-0"> <div class="card-body bg-darkblue h-100"> <h3 class="h5"> Top 4 Actions to Achieve DORA Compliance Before It’s Too Late </h3> <div> <p>Here are the top four ways to achieve DORA compliance for contractual arrangements with ICT third-party providers </div> <span class="font-size-1 link font-weight-bold text-lightblue"><u>Learn More</u></span> </div> </div> </a> </article> </div> </div> <div class="row mb-3">  <div class="col-lg-3 col-md-6 mb-8 mb-lg-2"> <article class="card h-100 insight-card transition-3d-hover"> <a href="/industries/banking-financial-services/articles/how-to-ensure-dora-compliance-in-your-third-party-contracts" > <div class="card-body"> <h3 class="h6"> How to Ensure DORA Compliance in Your Third-Party Contracts </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div>   <div class="col-lg-3 col-md-6 mb-8 mb-lg-2"> <article class="card h-100 insight-card transition-3d-hover"> <a href="/industries/banking-financial-services/articles/are-you-working-on-the-right-things-for-dora-compliance" > <div class="card-body"> <h3 class="h6"> Are You Working on the Right Things for DORA Compliance? </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div>   <div class="col-lg-3 col-md-6 mb-8 mb-lg-2"> <article class="card h-100 insight-card transition-3d-hover"> <a href="/industries/banking-financial-services/articles/three-predictions-that-will-power-the-banking-and-financial-services-market-in-2024" > <div class="card-body"> <h3 class="h6"> Three Predictions that Will Power the Banking and Financial Services Market in 2024 </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div>   <div class="col-lg-3 col-md-6 mb-8 mb-lg-2"> <article class="card h-100 insight-card transition-3d-hover"> <a href="https://isg-one.com/industries/banking-financial-services/2023-uk-wealth-asset-management-automation-outsourcing" target='_blank'> <div class="card-body"> <h3 class="h6"> 2023 ISG Market Scan on UK Wealth & Asset Management Automation and Outsourcing </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div>  </div> <div class="position-relative" > <p style="text-align:right;"><a class="btn btn-primary" href="/industries/banking-financial-services/articles" >View All Banking & Financial Services Insights <em class="fas fa-angle-right fa-sm ml-1"></em></a></p> </div> <div > </div> </div> </div> <div id="MainPlaceholder_TE527F9F2076_Col00" class="sf_colsIn position-relative bg-lightgray pt-10 mt-n10 space-bottom-4 client-stories-container" data-sf-element="Container" data-placeholder-label="Client stories"><div id="MainPlaceholder_TE527F9F2037_Col00" class="sf_colsIn container position-relative z-index-2" data-sf-element="Container" data-placeholder-label="Container"><div id="MainPlaceholder_TE527F9F2038_Col00" class="sf_colsIn ext-white rounded-lg overflow-hidden space-top-2 space-top-lg-1 pl-5 pl-md-0" data-sf-element="Container" data-placeholder-label="Container"><div class="row justify-content-lg-between align-items-lg-center no-gutters" data-sf-element="Row"> <div id="MainPlaceholder_TE527F9F2040_Col00" class="sf_colsIn col-lg-12" data-sf-element="Column 1" data-placeholder-label="Client stories"> <div class="mb-5" > <h2>Client Stories</h2> </div> <div class="d-flex client-story-cards"> <article class="card client-story-card transition-3d-hover"> <a href="https://isg-one.com/client-stories/detail/how-a-financial-services-company-modernized-and-streamlined-its-sourcing-and-procurement-operations"> <div class="card-img-top research-card-img"> <figure class="position-absolute right-0 bottom-0 left-0 mb-n1 z-index-4"> <svg xmlns="http://www.w3.org/2000/svg" width="100%" viewBox="0 0 429 137" fill="none"> <path d="M429 137L429 0L214.5 125.064L0 -1.87522e-05L-5.98846e-06 137L429 137Z" /> </svg> </figure> <div class="img-blue-light"> <div class="blue-overlay"></div> <div class="background-img-grayscale" style="background-image: url('/images/default-source/default-album/financial-services-company-modernize-procurement-and-sourcing-operations.tmb-th283-283.jpg?Culture=en&sfvrsn=9039d431_1')"></div> </div> </div> <div class="card-body"> <h3 class="h6">How a Financial Services Company Modernized and Streamlined Its Sourcing and Procurement Operations</h3> <p>A leading global financial institution needed to gain complete visibility and control of its sourcing and procurement operations.</p> <span class="link font-size-1 ">Learn more</span> </div> </a> </article> <article class="card client-story-card transition-3d-hover"> <a href="https://isg-one.com/client-stories/detail/sourcing-a-strategic-partnership-to-transform-a-bank-at-scale"> <div class="card-img-top research-card-img"> <figure class="position-absolute right-0 bottom-0 left-0 mb-n1 z-index-4"> <svg xmlns="http://www.w3.org/2000/svg" width="100%" viewBox="0 0 429 137" fill="none"> <path d="M429 137L429 0L214.5 125.064L0 -1.87522e-05L-5.98846e-06 137L429 137Z" /> </svg> </figure> <div class="img-blue-light"> <div class="blue-overlay"></div> <div class="background-img-grayscale" style="background-image: url('/images/default-source/default-album/case-study---sourcing-a-strategic-partnership-to-transform-a-bank-at-scale.tmb-th283-283.jpg?Culture=en&sfvrsn=88ead531_3')"></div> </div> </div> <div class="card-body"> <h3 class="h6">Sourcing a Strategic Partnership to Transform a Bank at Scale</h3> <p>ISG helps a leading European bank select, co-solution and contract with a service provider, forming a strategic partnership that enables the bank to modernize and transform at scale.</p> <span class="link font-size-1 ">Learn more</span> </div> </a> </article> <article class="card client-story-card transition-3d-hover"> <a href="https://isg-one.com/client-stories/detail/shaping-analytics-in-finance"> <div class="card-img-top research-card-img"> <figure class="position-absolute right-0 bottom-0 left-0 mb-n1 z-index-4"> <svg xmlns="http://www.w3.org/2000/svg" width="100%" viewBox="0 0 429 137" fill="none"> <path d="M429 137L429 0L214.5 125.064L0 -1.87522e-05L-5.98846e-06 137L429 137Z" /> </svg> </figure> <div class="img-blue-light"> <div class="blue-overlay"></div> <div class="background-img-grayscale" style="background-image: url('/images/default-source/default-album/shaping-analytics-in-finance.tmb-th283-283.jpg?Culture=en&sfvrsn=e510aa31_1')"></div> </div> </div> <div class="card-body"> <h3 class="h6">Shaping Analytics in Finance</h3> <p>ISG assessed the finance analytics organization of a US-based major commodity producer to help them shape the future.</p> <span class="link font-size-1 ">Learn more</span> </div> </a> </article> </div> <div id="MainPlaceholder_C037_Col00" class="sf_colsIn container space-top-1" data-sf-element="Container" data-placeholder-label="Container"><div class="row" data-sf-element="Row"> <div id="MainPlaceholder_C036_Col00" class="sf_colsIn col-lg-12" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div > <p style="text-align:right;"><a class="btn btn-primary" href="/client-stories/-in-category/categories/industries/banking-financial-services">View All Banking & Financial Services Client Stories</a></p> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="container space-bottom-2"> <div class="card d-block bg-lightblue p-9 bg-star-right mt-n9"> <div class="position-relative z-index-2"> <span class="d-block font-weight-black text-cap mb-2 text-darkblue">Featured Event</span> <h4 class="h4">SourceIT (Paris)</h4> 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Stay ahead of the next renewal, sourcing trend and business need.</h3> <p class="date"><time></time></p> <a class="btn btn-primary btn-lg" href="https://sourceit.isg-one.com/paris24" target='_blank'> Register now </a> </div> </div> </div> <div id="MainPlaceholder_TE527F9F2007_Col00" class="sf_colsIn space-bottom-2 position-relative research-container" data-sf-element="Container" data-placeholder-label="Container"><div id="MainPlaceholder_TE527F9F2008_Col00" class="sf_colsIn container space-2 featured-research" data-sf-element="Container" data-placeholder-label="Container"><div class="row" data-sf-element="Row"> <div id="MainPlaceholder_TE527F9F2011_Col00" class="sf_colsIn col-lg-4 col-md-5" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div > <h2>ISG Research</h2><p>ISG is a leader in proprietary research, advisory consulting and executive event services focused on market trends and disruptive technologies.</p><p>Get the insight and guidance you need to accelerate growth and create more value.</p><a class="btn btn-primary mb-5" href="/research/provider-research">Learn More</a> </div> </div> <div id="MainPlaceholder_TE527F9F2011_Col01" class="sf_colsIn col-lg-8 col-md-7" data-sf-element="Column 2" data-placeholder-label="Carousel"> <div class="js-slick-carousel slick slick-equal-height slick-gutters-3 slick-center-mode-right slick-center-mode-right-offset" data-hs-slick-carousel-options='{"prevArrow" : "<span class=\" fa fa-arrow-left slick-arrow slick-arrow-primary-white slick-arrow-left rounded-circle ml-sm-n2\"></span>","nextArrow": "<span class=\"fa fa-arrow-right slick-arrow slick-arrow-primary-white slick-arrow-right rounded-circle mr-sm-2 mr-xl-4\"></span>","slidesToShow": 2.5,"infinite": false,"responsive": [{"breakpoint": 1400,"settings": {"slidesToShow": 2}},{"breakpoint": 1080,"settings": {"slidesToShow": 1.5}},{"breakpoint": 992,"settings": {"slidesToShow": 1}}]}'> <article class="js-slide pt-2"> <a class="card bg-lightgray w-100 min-h-270rem transition-3d-hover" href="https://ei.isg-one.com/Research/_MarketingPage?dashboardID=201a11ca-c115-4a33-a9f7-941eceefbbd1&documentId=soxTP0FIoY&isLocked=false" target="_blank"> <div class="card-body"> <span class="d-block small text-blue font-weight-bold text-cap mb-2">Research</span> <h3 class="h6">With comprehensive solutions at the forefront, FAO providers go beyond conventional outsourcing</h3> <div class="research-description"> <p>The FAO industry is experiencing a significant transformation, marked by an increasing emphasis on specialized capabilities to meet clients’ evolving needs. This reflects an increasing demand for  comprehensive solutions that extend beyond traditional outsourcing, encompassing technology, advanced analytics, strategic consulting  and industry-specific expertise. In response, FAO providers are developing diverse capabilities to enhance their service offerings. This strategic shift not only streamlines financial processes but also offers tailored solutions to address client’s specific challenges. By integrating specialized expertise and advanced tools, FAO providers are positioning themselves as essential partners in their clients’ journey toward operational excellence and strategic growth. This comprehensive approach ensures that providers can deliver value-added services, helping clients navigate complex financial landscapes and achieve their business objectives.</p> </div> <div class="card-footer bg-transparent"> <span class="link font-size-1">Read more</span> </div> </div> </a> </article> <article class="js-slide pt-2"> <a class="card bg-lightgray w-100 min-h-270rem transition-3d-hover" href="https://ei.isg-one.com/Research/_MarketingPage?dashboardID=201a11ca-c115-4a33-a9f7-941eceefbbd1&documentId=9ZNPB03fuk&isLocked=false" target="_blank"> <div class="card-body"> <span class="d-block small text-blue font-weight-bold text-cap mb-2">Research</span> <h3 class="h6">Navigating the future: The evolution of F&A in a technologically-driven era</h3> <div class="research-description"> <p>In today’s rapidly evolving world, where technology is advancing at an unprecedented pace and business models are constantly changing, the finance and accounting (F&A) industry is at the forefront of a transformative movement. This industry plays a crucial role in enhancing the operational efficiency and strategic decision-making capabilities of global businesses, which are currently undergoing significant changes. The driving forces behind this change include the integration of AI and ML and the emerging influence of generative AI (GenAI) technologies. These technologies promise to revolutionize financial operations by providing unparalleled  automation, precision and insight.</p> </div> <div class="card-footer bg-transparent"> <span class="link font-size-1">Read more</span> </div> </div> </a> </article> <article class="js-slide pt-2"> <a class="card bg-lightgray w-100 min-h-270rem transition-3d-hover" href="https://player.vimeo.com/video/453710064" target="_blank"> <div class="card-body"> <span class="d-block small text-blue font-weight-bold text-cap mb-2">Research</span> <h3 class="h6">A True Test for the Contact Center</h3> <div class="research-description"> <p>Every expectation of the contact center got slammed by the pandemic– from staffing, security, infrastructure, training, shoring locations, providers/captives, channels, performance to workforce management. ISG’s Sandra Williams discusses how banking contact centers became prime examples of Darwin’s theory that only the one most responsive to change will survive.</p> </div> <div class="card-footer bg-transparent"> <span class="link font-size-1">Read more</span> </div> </div> </a> </article> <article class="js-slide pt-2"> <a class="card bg-lightgray w-100 min-h-270rem transition-3d-hover" href="https://player.vimeo.com/video/453765802" target="_blank"> <div class="card-body"> <span class="d-block small text-blue font-weight-bold text-cap mb-2">Research</span> <h3 class="h6">Automation in the Financial Services Landscape</h3> <div class="research-description"> <p>Automation can drive efficiency, resiliency and flexibility across the enterprise. ISG’s Jay Woldar explores how evolving technology from business process automation to robotic process automation to cognitive can transform applications and maximize return on investment.</p> </div> <div class="card-footer bg-transparent"> <span class="link font-size-1">Read more</span> </div> </div> </a> </article> </div> </div> </div> </div> </div> <div id="MainPlaceholder_TE527F9F2009_Col00" class="sf_colsIn container" data-sf-element="Container" data-placeholder-label="Container"> <div class="container team-cards space-2"> <div class="row d-flex mx-n2 mb-5 pl-lg-10 pr-lg-10"> <div class="col-md-6 col-xl-4"> <h2>Meet Our Banking and Financial Services Team</h2> </div>  <div class="col-md-6 col-xl-4 mb-3 h-100 transition-3d-hover"> <a href="javascript:;" data-toggle="modal" data-target="#TeamLead"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/jon-lightman-sq.jpg?sfvrsn=7951fb31_2);"></div> <h4 class="mt-2 mb-0 text-black"> Jon Lightman</h4> <p class="text-black"> Partner, BFS Americas</p> </a> </div>  <div class="modal fade" id="TeamLead" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/jon-lightman-sq.jpg?sfvrsn=7951fb31_2);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Jon Lightman</h2> </div> <p class="mb-0"><p>Jon advises enterprises on all aspects of the IT services lifecycle from initial strategy through design and build of governance organizations. As a qualified English attorney, Jon has special insight into transactional activities and still maintains deep subject matter expertise relating to the structure and negotiation of contracts. His experience includes more than 50 ISG engagements in IT, business process and financial services outsourcing. Jon has also assisted companies in developing enterprise vendor management functions, in many cases on a global basis. He has supported clients in more than 10 countries. </p></p> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-0"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/parameshwara-rakesh-pic-sq.jpg?sfvrsn=74aad231_0);"></div> <h4 class="mt-2 mb-0 text-black"> Rakesh Parameshwara B</h4> <p class="text-black"> Director, BFS UKI</p> </a> </div>  <div class="modal fade" id="modal-0" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/parameshwara-rakesh-pic-sq.jpg?sfvrsn=74aad231_0);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Rakesh Parameshwara B</h2> </div> <p class="mb-0"><p>Rakesh leads Banking and Financial Services Sector for UK&I. He has over 18 years of experience working with industry-leading companies, helping them successfully shape their technology and business transformations. He is very passionate about the Banking and Financial Services sector and understands that customer and employees are the backbone of this industry. Rakesh has end-to-end experience having worked at the CXO level, leading and delivering across the transformation lifecycle, including business/IT strategy, sourcing, transition and transformation.</p><br /></p> <a class="btn btn-primary" href="/who-we-are/people/rakesh-parameshwara-b">View articles by Rakesh Parameshwara B</a> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-1"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/andrea-spiegelhoff-sq.jpg?sfvrsn=9cfafa31_2);"></div> <h4 class="mt-2 mb-0 text-black"> Andrea Spiegelhoff</h4> <p class="text-black"> Partner</p> </a> </div>  <div class="modal fade" id="modal-1" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/andrea-spiegelhoff-sq.jpg?sfvrsn=9cfafa31_2);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Andrea Spiegelhoff</h2> </div> <p class="mb-0"><strong>What she does at ISG</strong><br /> <br /> Andrea approaches her clients’ toughest problems, most ambitious goals, and most compelling opportunities with a simple and inspiring motto: “Everything is possible.” She grounds this visionary outlook with an exceptional understanding of what it takes for businesses to succeed into today’s complex markets, and how ISG’s portfolio of solutions and services can help them make rapid competitive transformations. <br /> <br /> <strong>Past achievements for clients</strong><br /> <br /> Andrea began her career in banking and classical business management environments. In her career at ISG, she has built on this rigorous foundation, cultivating a holistic expertise that allows her to apply her knowledge and experience across the entire business process optimization and digital transformation life cycle, from assessment through value realization. <br /> <br /> Among her 100+ engagements with ISG’s largest global clients, Andrea worked directly with senior leadership at a leading global healthcare firm to reshape their digital agenda. The company had never outsourced IT and needed to catch up with the market fast. She orchestrated a complete digital transformation, establishing a cutting-edge, product-aligned organization that leapfrogged legacy technology to achieve a rapid positive transformation – a process that many companies take a decade or more to complete. </p> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-2"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/truong-colas-sq.jpg?sfvrsn=c0a4c731_0);"></div> <h4 class="mt-2 mb-0 text-black"> Colas Truong</h4> <p class="text-black"> Partner</p> </a> </div>  <div class="modal fade" id="modal-2" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/truong-colas-sq.jpg?sfvrsn=c0a4c731_0);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Colas Truong</h2> </div> <p class="mb-0">Colas Truong is a knowledgeable IT Infrastructure professional that brings considerable experience in information technology (IT) to ISG’s clients in his role as Partner. Colas is among ISG's most accomplished consultants in the assessment of IT performance in particular for Corporate, Investment & Retail Banking sector.</p> <a class="btn btn-primary" href="/who-we-are/people/colas-truong">View articles by Colas Truong</a> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-3"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/viale-antoine-sq.jpg?sfvrsn=20e3d331_0);"></div> <h4 class="mt-2 mb-0 text-black"> Antoine Viale</h4> <p class="text-black"> Partner, BFS SEMEA</p> </a> </div>  <div class="modal fade" id="modal-3" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/viale-antoine-sq.jpg?sfvrsn=20e3d331_0);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Antoine Viale</h2> </div> <p class="mb-0">Antoine’s background includes more than twenty-five years of progressively responsible positions in Business and High-Technology services companies. He is a talented and accomplished senior management professional, highly skilled in complex IT Strategy engagements and large transformational deals. He has established and directed highly successfully, multi-million dollar Information Technology programs for large fortune 500 companies (Alstom, AXA, AXA Technology Services, BNPP Corporate Investment Banking, Bridgestone, Carrefour, Crédit Agricole, DassaultAviation, EDF, Givaudan, HSBC, Alcatel-Lucent and Nokia, Renault-Nissan, Sanofi, TEVA Pharmaceuticals, Total…). He has negotiated more than $4 billion in proposals and contracts.</p> <a class="btn btn-primary" href="/who-we-are/people/antoine-viale">View articles by Antoine Viale</a> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-4"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/windisch-glenn-pic-sq.jpg?sfvrsn=ec54d631_0);"></div> <h4 class="mt-2 mb-0 text-black"> Glenn Windisch</h4> <p class="text-black"> Business Development Executive</p> </a> </div>  <div class="modal fade" id="modal-4" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" 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