Benchmarking Services | Price, Cost, Performance, Contract

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intro"> <div > <span class="d-block font-weight-bold text-cap mb-2 text-lt-blue">Advisory</span> <h1>Benchmarking Services</h1><h4>You can’t manage what you don’t measure.<br /></h4> </div> </div> </div> </div> <div id="BodyPlaceholder_TE527F9F2068_Col00" class="sf_colsIn side-violator z-index-1" data-sf-element="Container" data-placeholder-label="Container"> <img class="topbar" src="/images/default-source/resourcepackages/isg2021/svg/components/topbar.svg?sfvrsn=7e14dc31_2" title="TopBar" alt="TopBar" /> <img class="violator-img" src="/images/default-source/default-album/benchmark-dial.svg?sfvrsn=5cfcdc31_0" title="benchmarking services" alt="benchmarking services" /> <img class="bottombar" src="/images/default-source/resourcepackages/isg2021/svg/components/bottombar.svg?sfvrsn=7f14dc31_2" title="BottomBar" alt="BottomBar" /> </div> </div> <div id="MainPlaceholder_TE527F9F2072_Col00" class="sf_colsIn container" data-sf-element="Container" data-placeholder-label="Container"><div class="row" data-sf-element="Row"> <div id="MainPlaceholder_TE527F9F2022_Col00" class="sf_colsIn col-12 mb-3 mb-md-0 top-story-slider z-index-4" data-sf-element="Column 1" data-placeholder-label="Top Story"> <div class="top-story mt-n11"> </div><div class="row" data-sf-element="Row"> <div id="MainPlaceholder_C049_Col00" class="sf_colsIn col-lg-10 mb-3 mb-md-0" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div class="card h-100 bg-lightblue p-md-6" > <div class="card-body"><span class="d-block font-weight-black text-cap mb-2 text-darkblue">Top Story</span> <h2 class="h3 mb-4">What can ISG help you measure?</h2><p>ISG benchmarking services help you track and meet your cost, performance and quality objectives. Our data is unmatched – it comes from detailed engagements with client organizations and providers rather than just from market research.   </p><div class="media py-3"><p><a class="btn btn-primary" href="#ContactBenchmarkingTeam">Contact Us</a>    <a class="btn btn-primary" href="#Measure">Learn More</a></p></div></div> </div> </div> </div> </div> </div> </div> <div id="MainPlaceholder_TE527F9F2026_Col00" class="sf_colsIn container" data-sf-element="Container" data-placeholder-label="Main content"><div id="MainPlaceholder_C045_Col00" class="sf_colsIn container space-top-2" data-sf-element="Container" data-placeholder-label="Container"> <div > <div id="Measure"></div> </div><div id="MainPlaceholder_C044_Col00" class="sf_colsIn container" data-sf-element="Container" data-placeholder-label="Container"> <div > <h2 style="text-align:left;">The Industry’s <strong>Deepest Benchmark Database </strong>and Strongest Methodology</h2><p style="text-align:left;">We have <strong>+15 years' experience </strong>helping enterprise clients compare defined services to the market.</p> </div> </div> </div> <div id="MainPlaceholder_C041_Col00" class="sf_colsIn container space-1" data-sf-element="Container" data-placeholder-label="Container"><div class="row space-bottom-1 align-items-center" data-sf-element="Row"> <div id="MainPlaceholder_C005_Col00" class="sf_colsIn col-lg-4" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div class="one-article html-article" > <h2></h2><p>We have the data and know-how to help you benchmark cost, quality and productivity across all functional areas of business and IT, including:</p><ul><li>IT Infrastructure Services</li><li>Application Services</li><li>Software/Hardware</li><li>Telecom/Network</li><li>Cloud (IaaS)</li><li>Digital</li><li>F&A, Procurement, & HR</li></ul><p>Find out the right benchmarking services for your needs and strategic objectives.</p> <div class="media py-3"><p><a class="btn btn-primary" href="#ContactBenchmarkingTeam">Contact ISG</a></p></div> </div> </div> <div id="MainPlaceholder_C005_Col01" class="sf_colsIn col-lg-8" data-sf-element="Column 2" data-placeholder-label="Column 2"> <img src="/images/default-source/default-album/isg-unparalleled-benchmarking-data.png?sfvrsn=9bccd031_2" title="isg unparalleled benchmarking data" alt="Showing ISG's contract benchmarking data" /> </div> </div> <div > <h4>Click on what you want to benchmark to learn more:</h4> </div><div class="row" data-sf-element="Row"> <div id="MainPlaceholder_C025_Col00" class="sf_colsIn col-lg-3" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div class="one-article html-article" > <a href="#Price"><p style="text-align:center;"><img data-method="ResizeFitToAreaArguments" data-customsizemethodproperties="{'MaxWidth':100,'MaxHeight':100,'Width':null,'Height':null,'ScaleUp':false,'Quality':'High','Method':'ResizeFitToAreaArguments'}" src="/images/default-source/default-album/icon-inform-spend.png?sfvrsn=6339c531_4&MaxWidth=100&MaxHeight=100&ScaleUp=false&Quality=High&Method=ResizeFitToAreaArguments&Signature=A771F34647AD1CFCDAD92BB58937AC51E57CB6A1" alt="icon-Inform-Spend" title="icon-Inform-Spend" data-displaymode="Custom" /></p><p style="text-align:center;"><strong>Price</strong></p></a> <p style="text-align:center;">Staffing rates, contract pricing and competitiveness<br /></p> </div> </div> <div id="MainPlaceholder_C025_Col01" class="sf_colsIn col-lg-3" data-sf-element="Column 2" data-placeholder-label="Column 2"> <div class="one-article html-article" > <a href="#Cost"> <p style="text-align:center;"><img width="52" height="100" src="https://isg-one.com/images/default-source/default-album/cost.png?sfvrsn=4186da31_2" alt="Cost" /></p> <p style="text-align:center;"><strong>Cost</strong></p> </a> <p style="text-align:center;">Total cost of ownership (TCO) and industry benchmarks<br /></p> </div> </div> <div id="MainPlaceholder_C025_Col02" class="sf_colsIn col-lg-3" data-sf-element="Column 3" data-placeholder-label="Column 3"> <div class="one-article html-article" > <a href="#Performance"> <p style="text-align:center;"><img width="100" height="100" src="https://isg-one.com/images/default-source/default-album/icon-inform-desktop.png?sfvrsn=6e39c531_2" alt="icon-Inform-Desktop" /></p> <p style="text-align:center;"><strong>Performance</strong></p> </a> <p style="text-align:center;">SLAs, user experience and provider relationships<br /></p> </div> </div> <div id="MainPlaceholder_C025_Col03" class="sf_colsIn col-lg-3" data-sf-element="Column 4" data-placeholder-label="Column 4"> <div class="one-article html-article" > <a href="#Contract"> <p style="text-align:center;"><img width="76" height="100" src="https://isg-one.com/images/default-source/default-album/contract.png?sfvrsn=a286da31_2" alt="Contract" /></p> <p style="text-align:center;"><strong>Contract</strong></p> </a> <p style="text-align:center;">Price, terms and conditions<br /></p> </div> </div> </div> <div id="MainPlaceholder_C086_Col00" class="sf_colsIn container space-1" data-sf-element="Container" data-placeholder-label="Container"><div id="MainPlaceholder_C060_Col00" class="sf_colsIn bg-light space-1" data-sf-element="Container" data-placeholder-label="Container"><div class="row mr-1 ml-1" data-sf-element="Row"> <div id="MainPlaceholder_C062_Col00" class="sf_colsIn col-lg-12 mb-6" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div > <h2>ISG Benchmarks Address Your Questions</h2> </div> </div> </div> <div class="row mr-1 ml-1" data-sf-element="Row"> <div id="MainPlaceholder_C063_Col00" class="sf_colsIn col-lg-3" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div > <h4>Staffing</h4><p>Are total <strong>staffing levels </strong>and <strong>staffing utilization</strong> right for each functional area?</p> </div> </div> <div id="MainPlaceholder_C063_Col01" class="sf_colsIn col-lg-3" data-sf-element="Column 2" data-placeholder-label="Column 2"> <div > <h4>Service Delivery</h4><p>How do our <strong>level of assets</strong> compare? Are we <strong>providing </strong>the right <strong>service levels</strong> to users?</p> </div> </div> <div id="MainPlaceholder_C063_Col02" class="sf_colsIn col-lg-3" data-sf-element="Column 3" data-placeholder-label="Column 3"> <div > <h4>Spend</h4><p>Are we <strong>spending </strong>the right amount of money in total, and by major functional area?</p> </div> </div> <div id="MainPlaceholder_C063_Col03" class="sf_colsIn col-lg-3" data-sf-element="Column 4" data-placeholder-label="Column 4"> <div > <h4>Leading Practices</h4><p>Where are the variances from <strong>leading practices</strong>?</p> </div> </div> </div> <div class="row pt-6 mr-1 ml-1" data-sf-element="Row"> <div id="MainPlaceholder_C064_Col00" class="sf_colsIn col-lg-3" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div > <h4>Performance Gaps</h4><p>Why and where are there gaps? How do we drive <strong>sustainable </strong><strong>improvement</strong>?</p> </div> </div> <div id="MainPlaceholder_C064_Col01" class="sf_colsIn col-lg-3" data-sf-element="Column 2" data-placeholder-label="Column 2"> <div > <h4>Meaningful Savings</h4><p>What are the <strong>high impact</strong>, <strong>high ROI</strong> changes we can make in the immediate term?</p> </div> </div> <div id="MainPlaceholder_C064_Col02" class="sf_colsIn col-lg-3" data-sf-element="Column 3" data-placeholder-label="Column 3"> <div > <h4>Service Source</h4><p>Are there services currently provided <strong>in-house that should be outsourced</strong>, or vice versa?</p> </div> </div> <div id="MainPlaceholder_C064_Col03" class="sf_colsIn col-lg-3" data-sf-element="Column 4" data-placeholder-label="Column 4"> <div > <h4>Intelligent Simplification</h4><p>What complexity or constraints could be alleviated through automation or <strong>simplification</strong>?</p> </div> </div> </div> </div> </div> <div id="MainPlaceholder_C059_Col00" class="sf_colsIn container space-1" data-sf-element="Container" data-placeholder-label="Container"><div class="row" data-sf-element="Row"> <div id="MainPlaceholder_C006_Col00" class="sf_colsIn col-lg-6" data-sf-element="Column 1" data-placeholder-label="Column 1"><div class="img-blue-light"> <div class="blue-overlay"></div> <div class="background-img-grayscale" style="background-image:url('/images/default-source/default-album/price-benchmarking.jpg?sfvrsn=28a1da31_2')"></div> </div> </div> <div id="MainPlaceholder_C006_Col01" class="sf_colsIn col-lg-6" data-sf-element="Column 2" data-placeholder-label="Column 2"> <div class="one-article html-article" > <a name="Price"></a><h2>Price Benchmarking</h2><p><strong></strong>Outsourcing contracts become uncompetitive over time, but it’s difficult to know when it will happen – or by how much. </p><p style="margin-left:0in;">Whether you want to benchmark your outsourcing contracts’ price, compare your internal service delivery cost to the market or both, ISG gives you at-a-glance visibility into price competitiveness via a single-pane dashboard, plus access to deep dives into real-time IT industry market price intelligence.</p><ul><li><a href="/advisory/benchmarking/rate-card-benchmark"><strong>Rate Card Assessments</strong></a>: Assesses labor rates found in time and material (T&M) agreements.</li><li><strong>Market Assessment</strong>: Assesses pricing found in outsourcing contracts, typically at the tower level. </li><li><strong>Contract Benchmark</strong>: Benchmarks pricing, performance and quality found in outsourcing contracts at a detailed level.</li><li><strong>Tripartite Contract Benchmark</strong>: Formal benchmark executed by both parties to a contract (client and provider), often as part of the benchmarking clause in master services agreement (MSA).</li></ul><p>In addition to the above project based price benchmarking services, you can also <strong>monitor the price competitiveness of your contracts in real time using using the <a href="https://isg-one.com/research/isg-probenchmark">ISG Probenchmark®</a> </strong>price monitoring service.</p><p>Acting on timely, accurate and actionable price data allows enterprises to more quickly respond to changes in market prices and make more strategic decisions regarding their IT services. </p><div class="media py-3"><p><a class="btn btn-primary" href="#ContactBenchmarkingTeam">Contact ISG</a></p></div> </div> </div> </div> </div> <div id="MainPlaceholder_C058_Col00" class="sf_colsIn container" data-sf-element="Container" data-placeholder-label="Container"><div class="row space-1" data-sf-element="Row"> <div id="MainPlaceholder_C007_Col00" class="sf_colsIn col-lg-6" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div class="one-article html-article" > <a name="Cost"></a><h2>Cost Benchmarking</h2><p><strong></strong>To get a complete picture of your landscape, you need to understand your service quality and personnel productivity, potential efficiencies and gaps, user satisfaction, and how all these elements relate to cost and compare to the market.</p><p style="margin-left:0in;">We offer a holistic benchmarking solution that gives real-time, online dashboard visibility into the three key components of performance: </p><ul><li>Understanding where your costs and performance stand today</li><li>Establishing goals to resolve opportunities</li><li>Tracking progress on achieving optimization</li></ul><p style="margin-left:0in;">By comparing your spend, staffing allocations and performance across the enterprise, we help you identify opportunities to improve your financial and operational performance.</p><p style="margin-left:0in;"><strong>TCO Benchmark</strong>: Compares your total cost of ownership against industry standards of cost, quality and productivity for a variety of IT products and services. </p><p><strong>Industry Benchmark</strong>: Compares costs against industry metrics, such as IT spend as a percent of revenue. </p><p><strong>Get real-time access to cost benchmarking data with <a href="https://isg-one.com/consulting/isg-inform">ISG Inform™</a>.</strong></p><div class="media py-3"><p><a class="btn btn-primary" href="#ContactBenchmarkingTeam">Contact ISG</a></p></div> </div> </div> <div id="MainPlaceholder_C007_Col01" class="sf_colsIn col-lg-6" data-sf-element="Column 2" data-placeholder-label="Column 2"><div class="img-blue-light"> <div class="blue-overlay"></div> <div class="background-img-grayscale" style="background-image:url('/images/default-source/default-album/cost-benchmarking.jpg?sfvrsn=56a1da31_2')"></div> </div> </div> </div> </div> <div id="MainPlaceholder_C057_Col00" class="sf_colsIn container" data-sf-element="Container" data-placeholder-label="Container"><div class="row" data-sf-element="Row"> <div id="MainPlaceholder_C004_Col00" class="sf_colsIn col-lg-6" data-sf-element="Column 1" data-placeholder-label="Column 1"><div class="img-blue-light"> <div class="blue-overlay"></div> <div class="background-img-grayscale" style="background-image:url('/images/default-source/default-album/contract-benchmarking.jpg?sfvrsn=bfa1da31_2')"></div> </div> </div> <div id="MainPlaceholder_C004_Col01" class="sf_colsIn col-lg-6" data-sf-element="Column 2" data-placeholder-label="Column 2"> <div class="one-article html-article" > <a name="Contract"></a><h2>Contract Benchmarking</h2><p style="margin-left:0in;">Build a defense against the risks of fixed-price long-term contracts. Compare your contract price, terms and conditions to the market and know when your contract falls out of favor.</p><p>The terms and conditions of your contracts set guidelines of acceptable behavior, but they are evolving entities – and you need to manage that evolution. A commitment to benchmarking your contracts is a commitment to progress and improvement.    </p><p>An ISG contract terms and conditions assessment can: </p><ul><li>Increase savings by reducing contract cycle times</li><li>Decrease risk by helping you rely on audit trails and accurate benchmarking data</li><li>Leverage baseline data and peer and industry performance comparisons to improve contract lifecycle management </li><li>Establish goals for cost reduction, enter new markets and enhance supplier relationships </li><li>Define new contracts with the latest trends in terms and conditions.    </li></ul><div class="media py-3"><p><a class="btn btn-primary" href="#ContactBenchmarkingTeam">Contact ISG</a></p></div> </div> </div> </div> </div> <div id="MainPlaceholder_C056_Col00" class="sf_colsIn container" data-sf-element="Container" data-placeholder-label="Container"><div class="row space-1" data-sf-element="Row"> <div id="MainPlaceholder_C020_Col00" class="sf_colsIn col-lg-6" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div class="one-article html-article" > <a name="Performance"></a><h2>Performance Benchmarking</h2><p><strong></strong>KPIs and SLAs are essential for tracking performance in terms of achieving strategic goals and making decisions. In the best of cases, KPIs can serve as an early warning system to let you know when you are heading off course and where action might be needed. <br /></p><p>An ISG performance benchmark compares your performance against industry peers and leaders and gives you a cost-effective approach to share, compare, improve, and transform internal functions and processes. </p><div class="media py-3"><p><a class="btn btn-primary" href="#ContactBenchmarkingTeam">Contact ISG</a>    <a class="btn btn-primary" href="/advisory/experience-assessment-center">Learn More</a></p></div> </div> </div> <div id="MainPlaceholder_C020_Col01" class="sf_colsIn col-lg-6" data-sf-element="Column 2" data-placeholder-label="Column 2"><div class="img-blue-light"> <div class="blue-overlay"></div> <div class="background-img-grayscale" style="background-image:url('/images/default-source/default-album/performance-benchmarking.jpg?sfvrsn=fda1da31_2')"></div> </div> </div> </div> </div> <div id="MainPlaceholder_C042_Col00" class="sf_colsIn container" data-sf-element="Container" data-placeholder-label="Container"><div class="row space-1" data-sf-element="Row"> <div id="MainPlaceholder_C051_Col00" class="sf_colsIn col-lg-4" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div > <p><img width="100" height="100" src="https://isg-one.com/images/default-source/default-album/target.png?sfvrsn=3da2da31_2" alt="Target" style="display:block;margin-left:auto;margin-right:auto;" /></p><p style="text-align:center;"><strong>SLA Benchmark</strong></p><p style="text-align:center;">assesses service levels against the market, including both performance levels and structure</p> </div> </div> <div id="MainPlaceholder_C051_Col01" class="sf_colsIn col-lg-4" data-sf-element="Column 2" data-placeholder-label="Column 2"> <div > <p><img width="100" height="100" src="https://isg-one.com/images/default-source/default-album/engagement.png?sfvrsn=3ba2da31_2" alt="Engagement" style="display:block;margin-left:auto;margin-right:auto;" /></p><p style="text-align:center;"><a href="/advisory/experience-assessment-center"><strong>Relationship</strong></a><strong> </strong><strong>Benchmark</strong></p><p style="text-align:center;">evaluates the health of a relationship between you and your service providers</p> </div> </div> <div id="MainPlaceholder_C051_Col02" class="sf_colsIn col-lg-4" data-sf-element="Column 3" data-placeholder-label="Column 3"> <div > <p><img width="100" height="100" src="https://isg-one.com/images/default-source/default-album/leading-change.png?sfvrsn=3aa2da31_2" alt="Leading-Change" style="display:block;margin-left:auto;margin-right:auto;" /></p><p style="text-align:center;"><a href="/advisory/experience-assessment-center"><strong>User Experience</strong></a><strong> </strong><strong>Benchmark</strong></p><p style="text-align:center;">measures the impact of technology on users, including customer satisfaction</p> </div> </div> </div> </div> </div> </div> <div id="MainPlaceholder_TE527F9F2002_Col00" class="sf_colsIn gradient-x-three-sm-primary" data-sf-element="Container" data-placeholder-label="Container"><div id="MainPlaceholder_TE527F9F2050_Col00" class="sf_colsIn container space-top-md-2 space-bottom-2 space-bottom-lg-3" data-sf-element="Container" data-placeholder-label="Container"><div class="row mb-5" data-sf-element="Row"> <div id="MainPlaceholder_TE527F9F2051_Col00" class="sf_colsIn col-lg-12" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div > <h2 class="mb-0">Featured Insights</h2> </div> </div> </div> <div class="row mb-5"> <div class="col-12 "> <article class="featured-insight"> <a class="featured-insight-container row" href="https://isg-one.com/advisory/benchmarking/articles/six-building-blocks-for-effective-benchmarking"> <div class="col-lg-6 col-md-4 pr-md-0 overflow-hidden"> <figure class="position-absolute right-0 z-index-4 h-100 dk" style="top:calc(50% - 200px);"> <svg xmlns="http://www.w3.org/2000/svg" width="180" height="400" viewBox="0 0 90 400" fill="none"> <path d="M132 0H0L120.5 200L0 400H132V0Z" fill="#001638"></path> </svg> </figure> <div class="img-blue-light"> <div class="blue-overlay"></div> <div class="card-img-top featured-insight-img background-img-grayscale" style="background-image: url(/images/default-source/default-album/building-blocks-effective-benchmarking.tmb-th892-450.jpg?Culture=en&sfvrsn=4b3ed031_1);"> </div> </div> </div> <div class="col-lg-6 col-md-8 pl-md-0"> <div class="card-body bg-darkblue h-100"> <h3 class="h5"> Six Building Blocks for Effective Benchmarking </h3> <div> <p>There are six essential building blocks that need to be applied to elicit meaningful and insightful recommendations. </div> <span class="font-size-1 link font-weight-bold text-lightblue"><u>Learn More</u></span> </div> </div> </a> </article> </div> </div> <div class="row mb-3">  <div class="col-lg-3 col-md-6 mb-8 mb-lg-2"> <article class="card h-100 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href="https://isg-one.com/client-stories/detail/modernizing-a-legacy-it-contract-for-a-healthcare-firm"> <div class="card-img-top research-card-img"> <figure class="position-absolute right-0 bottom-0 left-0 mb-n1 z-index-4"> <svg xmlns="http://www.w3.org/2000/svg" width="100%" viewBox="0 0 429 137" fill="none"> <path d="M429 137L429 0L214.5 125.064L0 -1.87522e-05L-5.98846e-06 137L429 137Z" /> </svg> </figure> <div class="img-blue-light"> <div class="blue-overlay"></div> <div class="background-img-grayscale" style="background-image: url('/images/default-source/default-album/modernizing-a-legacy-it-contract-for-a-healthcare-firm.tmb-th283-283.jpg?Culture=en&sfvrsn=4726aa31_1')"></div> </div> </div> <div class="card-body"> <h3 class="h6">Modernizing a Legacy IT Contract for a Healthcare Firm</h3> <p>ISG’s contract fairness assessment drove efficiency and savings to modernize a legacy contract for a global healthcare organization.</p> <span class="link font-size-1 ">Learn more</span> </div> </a> </article> <article class="card client-story-card transition-3d-hover"> <a href="https://isg-one.com/client-stories/detail/financial-services-client-looks-to-the-cloud"> <div class="card-img-top research-card-img"> <figure class="position-absolute right-0 bottom-0 left-0 mb-n1 z-index-4"> <svg xmlns="http://www.w3.org/2000/svg" width="100%" viewBox="0 0 429 137" fill="none"> <path d="M429 137L429 0L214.5 125.064L0 -1.87522e-05L-5.98846e-06 137L429 137Z" /> </svg> </figure> <div class="img-blue-light"> <div class="blue-overlay"></div> <div class="background-img-grayscale" style="background-image: url('/images/default-source/default-album/financial-services-client-looks-to-the-cloud.tmb-th283-283.jpg?Culture=en&sfvrsn=a020aa31_1')"></div> </div> </div> <div class="card-body"> <h3 class="h6">Financial Services Company Looks to the Cloud</h3> <p>Cloud application assessment uncovers total cost of ownership and drives long-term cloud deployment strategy.</p> <span class="link font-size-1 ">Learn more</span> </div> </a> </article> <article class="card client-story-card transition-3d-hover"> <a href="https://isg-one.com/client-stories/detail/transforming-it-spend-insights-in-retail-with-isg-inform"> <div class="card-img-top research-card-img"> <figure class="position-absolute right-0 bottom-0 left-0 mb-n1 z-index-4"> <svg xmlns="http://www.w3.org/2000/svg" width="100%" viewBox="0 0 429 137" fill="none"> <path d="M429 137L429 0L214.5 125.064L0 -1.87522e-05L-5.98846e-06 137L429 137Z" /> </svg> </figure> <div class="img-blue-light"> <div class="blue-overlay"></div> <div class="background-img-grayscale" style="background-image: url('/images/default-source/default-album/transforming-it-spend-insights-in-retail-with-isg-inform.tmb-th283-283.jpg?Culture=en&sfvrsn=721aa31_1')"></div> </div> </div> <div class="card-body"> <h3 class="h6">Transforming IT Spend Insights in Retail with ISG Inform™</h3> <p>Leveraging ISG expertise and ISG’s Inform™ benchmarking tool enhanced visibility into IT performance and cost optimization opportunities.</p> <span class="link font-size-1 ">Learn more</span> </div> </a> </article> </div> <div id="MainPlaceholder_C091_Col00" class="sf_colsIn container space-top-1" data-sf-element="Container" data-placeholder-label="Container"><div class="row" data-sf-element="Row"> <div id="MainPlaceholder_C092_Col00" class="sf_colsIn col-lg-12" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div > <p style="text-align:right;"><a data-sf-ec-immutable="" href="/client-stories/-in-category/categories/advisory/benchmarking" class="btn btn-primary">View All Benchmarking Client Stories</a></p> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="container space-bottom-2"> <div class="card d-block bg-lightblue p-9 bg-star-right mt-n9"> <div class="position-relative z-index-2"> <span class="d-block font-weight-black text-cap mb-2 text-darkblue">Featured Event</span> <h4 class="h4">SourceIT (Paris)</h4> <h3>Reimagine Sourcing. Stay ahead of the next renewal, sourcing trend and business need.</h3> <p class="date"><time></time></p> <a class="btn btn-primary btn-lg" href="https://sourceit.isg-one.com/paris24" target='_blank'> Register now </a> </div> </div> </div> <div id="MainPlaceholder_TE527F9F2007_Col00" class="sf_colsIn space-bottom-2 position-relative research-container" data-sf-element="Container" data-placeholder-label="Container"><div id="MainPlaceholder_TE527F9F2008_Col00" class="sf_colsIn container space-2 featured-research" data-sf-element="Container" data-placeholder-label="Container"><div class="row" data-sf-element="Row"> <div id="MainPlaceholder_TE527F9F2011_Col00" class="sf_colsIn col-lg-4 col-md-5" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div > <h2>ISG Research</h2><p>ISG is a leader in proprietary research, advisory consulting and executive event services focused on market trends and disruptive technologies.</p><p>Get the insight and guidance you need to accelerate growth and create more value.</p><a class="btn btn-primary mb-5" href="/research/provider-research">Learn More</a> </div> </div> <div id="MainPlaceholder_TE527F9F2011_Col01" class="sf_colsIn col-lg-8 col-md-7" data-sf-element="Column 2" data-placeholder-label="Carousel"> <div class="js-slick-carousel slick slick-equal-height slick-gutters-3 slick-center-mode-right slick-center-mode-right-offset" data-hs-slick-carousel-options='{"prevArrow" : "<span class=\" fa fa-arrow-left slick-arrow slick-arrow-primary-white slick-arrow-left rounded-circle ml-sm-n2\"></span>","nextArrow": "<span class=\"fa fa-arrow-right slick-arrow slick-arrow-primary-white slick-arrow-right rounded-circle mr-sm-2 mr-xl-4\"></span>","slidesToShow": 2.5,"infinite": false,"responsive": [{"breakpoint": 1400,"settings": {"slidesToShow": 2}},{"breakpoint": 1080,"settings": {"slidesToShow": 1.5}},{"breakpoint": 992,"settings": {"slidesToShow": 1}}]}'> <article class="js-slide pt-2"> <a class="card bg-lightgray w-100 min-h-270rem transition-3d-hover" href="https://jefforr.ventanaresearch.com/unlocking-success-with-enterprise-genai-tools" target="_blank"> <div class="card-body"> <span class="d-block small text-blue font-weight-bold text-cap mb-2">Research</span> <h3 class="h6">Unlocking Success with Enterprise GenAI Tools</h3> <div class="research-description"> <p>Generative AI (GenAI) software can transform various aspects of enterprise operations, which makes it a critical component of modern business strategies. GenAI tools can automate repetitive tasks such as data entry, report generation and customer interactions. GenAI can improve overall operational efficiency, resulting in time and cost savings for the organization. Another benefit from GenAI software is the ability to analyze vast amounts of data and extract actionable insights, enhancing decision-making processes. This empowers the workforce to make informed decisions quicker. Utilizing GenAI in customer service and support can lead to more personalized and responsive interactions. By analyzing customer behavior and preferences, companies can tailor offerings and communications, resulting in enhanced customer satisfaction and loyalty.</p> </div> <div class="card-footer bg-transparent"> <span class="link font-size-1">Read more</span> </div> </div> </a> </article> <article class="js-slide pt-2"> <a class="card bg-lightgray w-100 min-h-270rem transition-3d-hover" href="https://stephenhurrell.ventanaresearch.com/you-dont-have-to-put-up-with-a-manual-quote-to-contract-process" target="_blank"> <div class="card-body"> <span class="d-block small text-blue font-weight-bold text-cap mb-2">Research</span> <h3 class="h6">You Don’t Have to Put Up with a Manual Quote to Contract Process</h3> <div class="research-description"> <p>In a previous role I was actively involved with identifying and implementing dashboards and reports tracking key sales department metrics and KPIs for enterprise-size customers as well as high-tech growth companies. These included recognizable examples such as opportunity conversion rate, average deal size and sales velocity (length of time to close, won or lost). Wind the clock forward and in my role as an industry analyst I now talk to customers and have a wider view of the market.</p> </div> <div class="card-footer bg-transparent"> <span class="link font-size-1">Read more</span> </div> </div> </a> </article> <article class="js-slide pt-2"> <a class="card bg-lightgray w-100 min-h-270rem transition-3d-hover" href="https://robertkugel.ventanaresearch.com/should-i-stay-or-go-migrating-to-ai-enabled-applications" target="_blank"> <div class="card-body"> <span class="d-block small text-blue font-weight-bold text-cap mb-2">Research</span> <h3 class="h6">Should I Stay or Go? Migrating to AI-Enabled Applications</h3> <div class="research-description"> <p>Artificial intelligence-enabled business applications have advanced considerably over the past year as software providers have added a steady stream of capabilities. This includes customer facing, financial, supply chain and workforce software. ISG Research asserts that by 2027, almost all providers of business applications will use some form of generative AI to enhance capabilities and functionality to remain competitive.</p> </div> <div class="card-footer bg-transparent"> <span class="link font-size-1">Read more</span> </div> </div> </a> </article> <article class="js-slide pt-2"> <a class="card bg-lightgray w-100 min-h-270rem transition-3d-hover" href="https://ei.isg-one.com/Research/_MarketingPage?dashboardID=201a11ca-c115-4a33-a9f7-941eceefbbd1&documentId=U_a-H0aqLh&isLocked=false" target="_blank"> <div class="card-body"> <span class="d-block small text-blue font-weight-bold text-cap mb-2">Research</span> <h3 class="h6">A research report comparing provider strengths, challenges and competitive differentiators</h3> <div class="research-description"> <p>The differences between supply chain operations, consulting and BPO services, and digital transformation services in supply chain have become less defined since 2020, when the pandemic put global supply chains on halt. Technologies such as IoT, predictive analytics, automation and AI that have facilitated transformation initiatives are now being strategically explored and integrated with overall supply chain services. Their integration has assisted service providers with improved ways to seamlessly transform supply chain processes while helping enterprise clients find new and better ways to assess supply chain transformation services that align with their business objectives.</p> </div> <div class="card-footer bg-transparent"> <span class="link font-size-1">Read more</span> </div> </div> </a> </article> <article class="js-slide pt-2"> <a class="card bg-lightgray w-100 min-h-270rem transition-3d-hover" href="https://ei.isg-one.com/Research/_MarketingPage?dashboardID=201a11ca-c115-4a33-a9f7-941eceefbbd1&documentId=288Ev0eHih&isLocked=false" target="_blank"> <div class="card-body"> <span class="d-block small text-blue font-weight-bold text-cap mb-2">Research</span> <h3 class="h6">U.S. SLED agencies need help in modernizing their work environments for a secure and efficient future of work</h3> <div class="research-description"> <p><p>Digital workplaces: Transforming the future of U.S. public services</p><p>State and local government and educational (SLED) institutions are undergoing a significant transformation. They are rapidly transitioning to digital workplaces that are more manageable, efficient and equipped to handle the demands of a technology-driven society. </p></p> </div> <div class="card-footer bg-transparent"> <span class="link font-size-1">Read more</span> </div> </div> </a> </article> </div> </div> </div> </div> </div> <div id="MainPlaceholder_TE527F9F2009_Col00" class="sf_colsIn container" data-sf-element="Container" data-placeholder-label="Container"> <div class="container team-cards space-2"> <div class="row d-flex mx-n2 mb-5 pl-lg-10 pr-lg-10"> <div class="col-md-6 col-xl-4"> <h2>Meet our team</h2> </div>  <div class="col-md-6 col-xl-4 mb-3 h-100 transition-3d-hover"> <a href="javascript:;" data-toggle="modal" data-target="#TeamLead"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/kathy-rudy-sq.jpg?sfvrsn=44fafa31_2);"></div> <h4 class="mt-2 mb-0 text-black"> Kathy Rudy</h4> <p class="text-black"> ISG Chief Data and Analytics Officer</p> </a> </div>  <div class="modal fade" id="TeamLead" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/kathy-rudy-sq.jpg?sfvrsn=44fafa31_2);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Kathy Rudy</h2> </div> <p class="mb-0"><p>Kathy Rudy is Chief Data and Analytics Officer of ISG and a member of the ISG Executive Board. She was named to this post in January 2020. Kathy is responsible for the development of ISG data solutions and platforms to deliver new and even more valuable insights to our clients, as part of the overall ISG Platform strategy. She is working across the firm to enhance our data products, develop data-driven consulting assets, and increase our go-to-market effectiveness. Throughout her 20 years with the firm, Kathy has supported hundreds of client organizations as they leverage data to drive greater efficiency and effectiveness in their IT operations, build measurement programs and support critical sourcing decisions. She was responsible for the development of ISG Inform™, the firm’s next-generation data-as-a-service platform solution, launched in 2019. Before joining ISG in 2000, Kathy, a graduate of Michigan State University, was part of the Unisys team that managed the transition from internally delivered IT services to an outsourced environment for the City of Chicago.</p></p> <a class="btn btn-primary" href="/who-we-are/people/kathy-rudy">View articles by Kathy Rudy</a> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-0"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/barringer-sam-sq.jpg?sfvrsn=d4a8df31_0);"></div> <h4 class="mt-2 mb-0 text-black"> Sam Barringer</h4> <p class="text-black"> Director</p> </a> </div>  <div class="modal fade" id="modal-0" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/barringer-sam-sq.jpg?sfvrsn=d4a8df31_0);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Sam Barringer</h2> </div> <p class="mb-0">Sam is an experienced consultant of over 12 years with deep subject matter expertise in ISG’s Benchmarking solutions. Starting his career with Compass Management Consulting as a graduate, he has grown with the firm and is now a Principal Consultant in the North European region. Sam is a member of the ISG Strategy Capability giving him unparalleled access to the company's suite of tools and proprietary data assets.</p> <a class="btn btn-primary" href="/who-we-are/people/sam-barringer">View articles by Sam Barringer</a> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-1"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/dirk-eichberg-sq.jpg?sfvrsn=1175fb31_0);"></div> <h4 class="mt-2 mb-0 text-black"> Dirk Eichberg</h4> <p class="text-black"> Director</p> </a> </div>  <div class="modal fade" id="modal-1" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/dirk-eichberg-sq.jpg?sfvrsn=1175fb31_0);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Dirk Eichberg</h2> </div> <p class="mb-0"><p>Dirk Eichberg brings his clients extensive expertise in business and IT management. He has more than 24 years of professional experience with a focus on IT efficiency and effectiveness analyses. Dirk has helped many large multinational businesses identify cost savings, address organizational issues and optimize performance in complex IT operations. His work spans the banking, insurance, manufacturing, automotive, chemicals and pharmaceuticals sectors.  </p></p> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-2"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/julien-escribe-sq.jpg?sfvrsn=6ff9fa31_6);"></div> <h4 class="mt-2 mb-0 text-black"> Julien Escribe</h4> <p class="text-black"> Partner</p> </a> </div>  <div class="modal fade" id="modal-2" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/julien-escribe-sq.jpg?sfvrsn=6ff9fa31_6);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Julien Escribe</h2> </div> <p class="mb-0"><strong>What he does at ISG</strong><br /> <br /> Julien oversees ISG’s IT and technology consulting and advisory teams across South Europe, Middle East and Africa with a strong focus on Italy. He works to make sure that clients are using the right technology to optimize your internal IT operations, including workflow, efficiency, and that they’re getting the most from every interaction with their technology service providers.<br /> <br /> <strong>Past achievements for clients</strong><br /> <br /> <div> <p paraid="0" paraeid="{da654bdc-86c3-4a3c-8f2c-548aa8843ccc}{31}" data-ccp-props="{'335551550':1,'335551620':1,'335559683':0,'335559685':0,'335559731':0,'335559737':0,'335562764':2,'335562765':1,'335562766':4,'335562767':0,'335562768':4,'335562769':3}">During his 13 years at ISG, Julien has used his ability to synthesize detailed operation-level data into big-picture takeaways to help clients build a pragmatic, actionable roadmap to operational excellence. Some of these have included:</p> </div> <ul role="list"> <li data-charcodes="11044" data-font="ISG Bullets,Sans-Serif" data-buautonum="8" data-margin="340" data-aria-posinset="1" role="listitem" data-aria-level="1"> <p paraid="0" paraeid="{da654bdc-86c3-4a3c-8f2c-548aa8843ccc}{34}" data-ccp-props="{'335551550':1,'335551620':1,'335559683':0,'335559685':340,'335559731':-340,'335559737':0,'335562764':2,'335562765':1,'335562766':4,'335562767':0,'335562768':4,'335562769':3}" data-indent="-340">Mediating a volatile exit negotiation between a client and their service provider, resulting in a win-win outcome in which the relationship was rebuilt on a new, more sustainable basis, and the costs and operational disruptions of changing providers were avoided. </p> </li> <li data-charcodes="11044" data-font="ISG Bullets,Sans-Serif" data-buautonum="8" data-margin="340" data-aria-posinset="2" role="listitem" data-aria-level="1"> <p paraid="0" paraeid="{da654bdc-86c3-4a3c-8f2c-548aa8843ccc}{37}" data-ccp-props="{'335551550':1,'335551620':1,'335559683':0,'335559685':340,'335559731':-340,'335559737':0,'335562764':2,'335562765':1,'335562766':4,'335562767':0,'335562768':4,'335562769':3}" data-indent="-340">Overseeing a team that developed a new methodology for assessing IT cost structure for a major European insurance firm, which was implemented across the US, Europe and Asia.</p> </li> <li data-charcodes="11044" data-font="ISG Bullets,Sans-Serif" data-buautonum="8" data-margin="340" data-aria-posinset="3" role="listitem" data-aria-level="1"> <p paraid="0" paraeid="{da654bdc-86c3-4a3c-8f2c-548aa8843ccc}{40}" data-ccp-props="{'335551550':1,'335551620':1,'335559683':0,'335559685':340,'335559731':-340,'335559737':0,'335562764':2,'335562765':1,'335562766':4,'335562767':0,'335562768':4,'335562769':3}" data-indent="-340">Benchmarking a major utilities client for their international IT operations, helping them understand their priorities for improvement in their transformation to an agile enterprise,.</p> </li> </ul> <div> <p paraid="0" paraeid="{da654bdc-86c3-4a3c-8f2c-548aa8843ccc}{43}" data-ccp-props="{'335551550':1,'335551620':1,'335559683':0,'335559685':0,'335559731':0,'335559737':0,'335562764':2,'335562765':1,'335562766':4,'335562767':0,'335562768':4,'335562769':3}">Julien’s curiosity about all things digital has yielded expertise in cybersecurity, cloud technologies and artificial intelligence to help clients stay ahead of the emerging technologies that will reshape the way they do business.</p> </div></p> <a class="btn btn-primary" href="/who-we-are/people/julien-escribe">View articles by Julien Escribe</a> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-3"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/karalis-christopher-sq.jpg?sfvrsn=b0b4cc31_0);"></div> <h4 class="mt-2 mb-0 text-black"> Chris Karalis</h4> <p class="text-black"> Director</p> </a> </div>  <div class="modal fade" id="modal-3" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/karalis-christopher-sq.jpg?sfvrsn=b0b4cc31_0);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Chris Karalis</h2> </div> <p class="mb-0">Chris is responsible for leading various activities in project delivery, including data analysis, financial modeling, data collection and validation, quality assurance, report writing, and project management. He primarily works in the Data and Analytics space, performing IT Performance Benchmarks and Market Price Assessments, and has also supported Strategy, Transaction, and Business Process Outsourcing projects.</p> <a class="btn btn-primary" href="/who-we-are/people/chris-karalis">View articles by Chris Karalis</a> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-4"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/ladwig-uwe-sq.jpg?sfvrsn=35c1cc31_0);"></div> <h4 class="mt-2 mb-0 text-black"> Uwe Ladwig</h4> <p class="text-black"> Director</p> </a> </div>  <div class="modal fade" id="modal-4" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/ladwig-uwe-sq.jpg?sfvrsn=35c1cc31_0);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Uwe Ladwig</h2> </div> <p class="mb-0"><p>Uwe Ladwig is an experienced Manager and Consultant working in the IT industry since 1994 and he started his professional career in the banking industry. He brings considerable experience in information technology (IT) and financial services (insurance, banking) to ISG’s clients in the different roles he had (Consulting Manager, Service Line Lead, Consultant, etc.). Uwe’s clients benefit from his long-term experience gathered in more than 100 projects and the management of large programs.</p></p> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-5"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/pataccini-chris-sq.jpg?sfvrsn=8101c531_0);"></div> <h4 class="mt-2 mb-0 text-black"> Chris Pattacini</h4> <p class="text-black"> Partner</p> </a> </div>  <div class="modal fade" id="modal-5" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/pataccini-chris-sq.jpg?sfvrsn=8101c531_0);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Chris Pattacini</h2> </div> <p class="mb-0">Chris Pattacini is a Partner at ISG, with more than 30 years of industry experience. As an experienced IT outsourcing and benchmarking consultant, Chris is a recognized industry leader who utilizes state of the art benchmarking tools for project-based support of outsourcing transactions for large corporate clients. Chris’s expertise includes market price intelligence for various business and IT services. He currently manages the ProBenchmark platform.</p> <a class="btn btn-primary" href="/who-we-are/people/chris-pattacini">View articles by Chris Pattacini</a> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-6"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/picozzi-roberto-pic-sq.jpg?sfvrsn=9436dd31_2);"></div> <h4 class="mt-2 mb-0 text-black"> Roberto Picozzi</h4> <p class="text-black"> Partner</p> </a> </div>  <div class="modal fade" id="modal-6" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/picozzi-roberto-pic-sq.jpg?sfvrsn=9436dd31_2);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Roberto Picozzi</h2> </div> <p class="mb-0">Roberto is among ISG's most accomplished experts in the evaluation of complex global outsourcing contracts and has extensive internal and external sourcing expertise spanning all aspects of information technology.  He is Country Manager responsible for the Italian business development and delivery. Roberto’s clients benefit from his long-term experience in sourcing advisory services in which he has delivered advice on pricing strategies and service delivery to company executives for almost 26 years and has worked on and lead more than 40 successful sourcing initiatives totaling more than US$ 8.3  billion of contract value.</p> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-7"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/rose-mike-pic-sq.jpg?sfvrsn=3ecdd031_0);"></div> <h4 class="mt-2 mb-0 text-black"> Mike Rose</h4> <p class="text-black"> Director</p> </a> </div>  <div class="modal fade" id="modal-7" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/rose-mike-pic-sq.jpg?sfvrsn=3ecdd031_0);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Mike Rose</h2> </div> <p class="mb-0">Mike Rose is an outsourcing and benchmarking leader who is passionate about helping clients with competitiveness and global operating capabilities. A recognized outsourcing and benchmark expert, he is able to leverage his best practice IT outsourcing experience, global organization leadership, and expertise delivering managed services to help clients across industries.</p> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-8"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/schilling-sebastian-sq.jpg?sfvrsn=5536dd31_0);"></div> <h4 class="mt-2 mb-0 text-black"> Sebastian Schilling</h4> <p class="text-black"> Principal Consultant</p> </a> </div>  <div class="modal fade" id="modal-8" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/schilling-sebastian-sq.jpg?sfvrsn=5536dd31_0);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Sebastian Schilling</h2> </div> <p class="mb-0">Sebastian Schilling supports ISG clients as a project manager and expert in IT performance / financial advisory projects, service catalogue / rate card design initiatives, as well as in the definition of (agile) sourcing strategies and realization of strategy advisory projects. His technical focus areas are applications, end user computing and skills management.</p> </div> </div> </div> </div>  </div> </div> </div> </div> </div> </div> </div> <div id="MainPlaceholder_C079_Col00" class="sf_colsIn bg-darkblue position-relative bg-star pt-6" data-sf-element="Container" data-placeholder-label="Container"><div id="MainPlaceholder_C080_Col00" class="sf_colsIn container space-bottom-1 position-relative z-index-2" data-sf-element="Container" data-placeholder-label="Container"> <img class="form-bar md-dk" src="/images/default-source/resourcepackages/isg2021/svg/components/bar.svg?sfvrsn=f0d6dc31_2" title="Bar" alt="Bar" /> <div class="row justify-content-lg-between mb-11" data-sf-element="Row"> <div id="MainPlaceholder_C081_Col00" class="sf_colsIn col-lg-6 space-top-1 text-white mb-7 mb-lg-0" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div > <div id="ContactBenchmarkingTeam"></div><h2>Contact the ISG Benchmarking Team</h2> </div> </div> <div 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