Supplier & Contract Management

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nav-cta" action="/contact-us" method="get" novalidate="novalidate"> <div class="input-group"> <input type="hidden" class="contact-cta form-control" name="Web_Page_Referrer__c"> <div class="input-group-append"> <button type="submit" class="contact-btn btn btn-block btn-teal px-4" formaction="/contact-us">Contact Us</button> </div> </div> </form> </div> </div> </header> <main id="content" role="main"> <div id="BodyPlaceholder_TE527F9F2019_Col00" class="sf_colsIn position-relative space-top-2 bg-darkblue common-header overflow-hidden" data-sf-element="Container" data-placeholder-label="Container"><div id="BodyPlaceholder_TE527F9F2020_Col00" class="sf_colsIn container space-bottom-3 position-relative z-index-2" data-sf-element="Container" data-placeholder-label="Container"><div class="row align-items-center" data-sf-element="Row"> <div id="BodyPlaceholder_TE527F9F2021_Col00" class="sf_colsIn col-md-8 mb-7 mb-md-0 pr-md-9" data-sf-element="Column 1" data-placeholder-label="Headline and intro"> <div > <span class="d-block font-weight-bold text-cap mb-2 text-lt-blue">Advisory</span> <h1 class="mb-4">Supplier & Contract Management</h1><h4 class="h5">Unleash the full strategic value<br />of your sourcing relationships.</h4> </div> </div> </div> </div> <div id="BodyPlaceholder_TE527F9F2068_Col00" class="sf_colsIn side-violator z-index-1" data-sf-element="Container" data-placeholder-label="Container"> <img class="topbar" src="/images/default-source/resourcepackages/isg2021/svg/components/topbar.svg?sfvrsn=7e14dc31_2" title="TopBar" alt="TopBar" /> <img class="violator-img" src="/images/default-source/default-album/supplier-contract-management.png?sfvrsn=64a0d031_0" title="Map" alt="Map" /> <img class="bottombar" src="/images/default-source/resourcepackages/isg2021/svg/components/bottombar.svg?sfvrsn=7f14dc31_2" title="BottomBar" alt="BottomBar" /> </div> </div> <div id="MainPlaceholder_TE527F9F2072_Col00" class="sf_colsIn container" data-sf-element="Container" data-placeholder-label="Container"><div class="row" data-sf-element="Row"> <div id="MainPlaceholder_TE527F9F2022_Col00" class="sf_colsIn col-12 mb-3 mb-md-0 top-story-slider z-index-4" data-sf-element="Column 1" data-placeholder-label="Top Story"> <div class="top-story mt-n11"> </div><div class="row" data-sf-element="Row"> <div id="MainPlaceholder_C070_Col00" class="sf_colsIn col-lg-10 mb-3 mb-md-0" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div class="card h-100 bg-lightblue p-md-6" > <div class="card-body"><span class="d-block font-weight-black text-cap mb-2 text-darkblue">Top Story</span> <h2 class="h3 mb-4">Invoice Forensics</h2><p>Stop overpaying vendors – and get your money back! Validate accurate payment for your supplier services. ISG finds most enterprises are unknowingly overpaying suppliers by 3-10%.</p><div class="media py-3"><p><a class="btn btn-primary" href="/platforms/isg-governx/isg-governx-capabilities/invoice-forensics">Learn More</a></p></div></div> </div> </div> </div> </div> </div> </div> <div id="MainPlaceholder_TE527F9F2026_Col00" class="sf_colsIn container" data-sf-element="Container" data-placeholder-label="Main content"> </div> <div id="MainPlaceholder_C003_Col00" class="sf_colsIn container space-2" data-sf-element="Container" data-placeholder-label="Container"><div class="row" data-sf-element="Row"> <div id="MainPlaceholder_C004_Col00" class="sf_colsIn col-lg-7" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div > <h2>How can you capture the full value of your <strong>supplier relationships</strong>, from day one?</h2><p>You've put major time and resources into choosing the right suppliers and crafting complex agreements. Now you have to make sure you're getting the performance and service quality you're paying for. Inadequate contract management can lead to serious deterioration in both. We call it value erosion, and it can cost you as much as 15% to 30% of total contract value.</p><p>We not only help recapture this lost productivity, but also uncover more value in your supplier relationships, working with you to supercharge your vendor management organization and free your teams up to do what they do best—focus on strategic opportunities to expand and enhance your contract portfolio.</p><p><a href="/platforms/isg-governx/supporting-platforms-services/vmo-as-a-service"><strong>Learn more about our Vendor Management Office as a Service capabilities.</strong></a></p> </div> </div> <div id="MainPlaceholder_C004_Col01" class="sf_colsIn col-lg-5" data-sf-element="Column 2" data-placeholder-label="Column 2"><div class="img-blue-light"> <div class="blue-overlay"></div> <div class="background-img-grayscale" style="background-image:url('/images/default-source/default-album/shutterstock_1484205662.jpg?sfvrsn=a73fd731_0')"></div> </div> </div> </div> </div> <div id="MainPlaceholder_C066_Col00" class="sf_colsIn bg-lightgray space-1" data-sf-element="Container" data-placeholder-label="Container"><div id="MainPlaceholder_C067_Col00" class="sf_colsIn container" data-sf-element="Container" data-placeholder-label="Container"> <div > <h3>More Quick Links</h3> </div><div class="row" data-sf-element="Row"> <div id="MainPlaceholder_C059_Col00" class="sf_colsIn col-lg-6" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div > <ul><li><a href="/platforms/isg-governx/supporting-platforms-services/vmo-as-a-service"><strong>VMO as a Service</strong></a></li><li><strong>Supplier & Contract Management Strategy</strong></li><li><strong>Contract and Procurement Support Services</strong> </li></ul> </div> </div> <div id="MainPlaceholder_C059_Col01" class="sf_colsIn col-lg-6" data-sf-element="Column 2" data-placeholder-label="Column 2"> <div > <ul><li><a href="/platforms/isg-governx/isg-governx-capabilities/invoice-forensics"><strong>Invoice Forensics</strong></a></li><li><strong><a href="/platforms/isg-governx/isg-governx-capabilities/isg-governx---third-party-risk-management">Third Party Risk Management</a></strong></li><li><a href="/platforms/isg-governx"><strong>GovernX Platform</strong></a></li></ul> </div> </div> </div> </div> </div> <div id="MainPlaceholder_TE527F9F2002_Col00" class="sf_colsIn gradient-x-three-sm-primary" data-sf-element="Container" data-placeholder-label="Container"><div id="MainPlaceholder_C008_Col00" class="sf_colsIn bg-blue space-2" data-sf-element="Container" data-placeholder-label="Container"><div id="MainPlaceholder_C009_Col00" class="sf_colsIn container" data-sf-element="Container" data-placeholder-label="Container"> <div > <h3><strong>Solutions designed using decades of sourcing experience and input from leading global companies. </strong></h3> </div><div class="row space-1" data-sf-element="Row"> <div id="MainPlaceholder_C017_Col00" class="sf_colsIn col-lg-4" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div > <h3 class="h1"><strong><span class="js-counter">85</span>+</strong></h3><h5 class="text-white">blue chip clients</h5> </div> </div> <div id="MainPlaceholder_C017_Col01" class="sf_colsIn col-lg-4" data-sf-element="Column 2" data-placeholder-label="Column 2"> <div > <h3 class="h1"><strong><span class="js-counter">20</span>+</strong></h3><h5 class="text-white">countries</h5> </div> </div> <div id="MainPlaceholder_C017_Col02" class="sf_colsIn col-lg-4" data-sf-element="Column 3" data-placeholder-label="Column 3"> <div > <h3 class="h1"><strong><span class="js-counter">11</span>K</strong></h3><h5 class="text-white">contracts managed</h5> </div> </div> </div> <div class="row space-1" data-sf-element="Row"> <div id="MainPlaceholder_C013_Col00" class="sf_colsIn col-lg-4" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div > <h5 class="text-white"> </h5><h3 class="h1"><strong>$<span class="js-counter">65</span>B</strong></h3><h5 class="text-white">total contract value under management</h5> </div> </div> <div id="MainPlaceholder_C013_Col01" class="sf_colsIn col-lg-4" data-sf-element="Column 2" data-placeholder-label="Column 2"> <div > <h5 class="text-white">up to</h5><h3 class="h1"><strong><span class="js-counter">80</span>%</strong></h3><h5 class="text-white">increase in contract compliance within first year of operations</h5> </div> </div> <div id="MainPlaceholder_C013_Col02" class="sf_colsIn col-lg-4" data-sf-element="Column 3" data-placeholder-label="Column 3"> </div> </div> </div> </div> <div id="MainPlaceholder_C020_Col00" class="sf_colsIn container space-2" data-sf-element="Container" data-placeholder-label="Container"><div class="row" data-sf-element="Row"> <div id="MainPlaceholder_C057_Col00" class="sf_colsIn col-lg-10" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div > <h3><strong>A proven supplier and contract management framework, tailored to your business.</strong></h3> </div> </div> <div id="MainPlaceholder_C057_Col01" class="sf_colsIn col-lg-2" data-sf-element="Column 2" data-placeholder-label="Column 2"> </div> </div> <div class="row" data-sf-element="Row"> <div id="MainPlaceholder_C022_Col00" class="sf_colsIn col-lg-7" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div > <p>It can be tough to coordinate the processes, systems and people you need to manage a large portfolio of contracts. Many businesses need outside help with this. <br /><br />ISG provides a unique combination of business services industry knowledge, contract expertise and automated technology. We aim to help you optimize every aspect of your supplier and contract management life cycle.</p><p><a class="btn btn-primary" href="/contact-us">Contact Us to Learn More</a></p> </div> </div> <div id="MainPlaceholder_C022_Col01" class="sf_colsIn col-lg-5" data-sf-element="Column 2" data-placeholder-label="Column 2"> <div > <strong>Capabilities from design through delivery</strong> <ul><li>Program strategy and design</li><li>Negotiating and contracting tools</li><li>Supplier performance analysis and optimization</li><li>Market intelligence and benchmark data</li><li>Continuous third-party risk assessment and management</li><li>Managed services and fully outsourced solutions<br /></li></ul> </div> </div> </div> </div> <div id="MainPlaceholder_C025_Col00" class="sf_colsIn bg-lightblue space-2" data-sf-element="Container" data-placeholder-label="Container"><div id="MainPlaceholder_C026_Col00" class="sf_colsIn container" data-sf-element="Container" data-placeholder-label="Container"><div class="row" data-sf-element="Row"> <div id="MainPlaceholder_C054_Col00" class="sf_colsIn col-lg-8" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div > <h3><strong>Results you can achieve rapidly, and sustain for the long term.</strong></h3>Gain a better understanding of your contract portfolio and use it to improve performance and service quality. </div> </div> <div id="MainPlaceholder_C054_Col01" class="sf_colsIn col-lg-4" data-sf-element="Column 2" data-placeholder-label="Column 2"> </div> </div> <div class="row" data-sf-element="Row"> <div id="MainPlaceholder_C028_Col00" class="sf_colsIn col-lg-3" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div > <p><img src="/images/default-source/icons/reduce-spending.svg?sfvrsn=e0afd031_2" alt="reduce spending" title="reduce spending" data-displaymode="Original" height="62" /></p><strong>Reduce spending</strong><br /><br />Avoid the slippage, overages and inefficiencies that typically undermine contract performance.<br /> </div> </div> <div id="MainPlaceholder_C028_Col01" class="sf_colsIn col-lg-3" data-sf-element="Column 2" data-placeholder-label="Column 2"> <div > <p><img src="/images/default-source/icons/improve-supplier-performance.svg?sfvrsn=f4afd031_2" alt="improve supplier performance" title="improve supplier performance" data-displaymode="Original" height="62" /></p><strong>Improve supplier performance</strong><br /><br />Quickly and efficiently address problems and collaborate and innovate together to head off new ones.<br /> </div> </div> <div id="MainPlaceholder_C028_Col02" class="sf_colsIn col-lg-3" data-sf-element="Column 3" data-placeholder-label="Column 3"> <div > <p><img src="/images/default-source/icons/mitigate-third-party-risk.svg?sfvrsn=18a8d031_2" alt="mitigate third party risk" title="mitigate third party risk" data-displaymode="Original" height="62" /></p><strong>Mitigate third-party risks</strong><br /><br />Fully understand suppliers’ solutions, business models, risk exposure and position in the marketplace.<br /> </div> </div> <div id="MainPlaceholder_C028_Col03" class="sf_colsIn col-lg-3" data-sf-element="Column 4" data-placeholder-label="Column 4"> <div > <p><img src="/images/default-source/icons/maximize-resource-value.svg?sfvrsn=25a8d031_2" alt="maximize resource value" title="maximize resource value" data-displaymode="Original" height="62" /></p><strong>Maximize long-term resource value</strong><br /><br />Capture the full value of your supplier relationships, and sustain—and even improve—that value over the long term.<br /> </div> </div> </div> </div> </div> <div id="MainPlaceholder_C033_Col00" class="sf_colsIn container space-2" data-sf-element="Container" data-placeholder-label="Container"><div class="row" data-sf-element="Row"> <div id="MainPlaceholder_C053_Col00" class="sf_colsIn col-lg-8" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div > <h3><strong>A powerful combination of expertise, insight and automation.</strong></h3><p>We know about contracting and the complexities involved with managing a multi-supplier ecosystem. We have seen a lot in our 20 years of sourcing and managing $475 billion of enterprise-supplier transactions. </p><p>Our unmatched, hands-on experience gives us insight into supplier relationships and contract management you can't get anywhere else. It's our mission to use that experience to ensure you get complete clarity and full value from all your sourcing relationships. <br /><br /><strong>How do we deliver it?</strong><br /></p> </div> </div> <div id="MainPlaceholder_C053_Col01" class="sf_colsIn col-lg-4" data-sf-element="Column 2" data-placeholder-label="Column 2"> </div> </div> <div class="row" data-sf-element="Row"> <div id="MainPlaceholder_C035_Col00" class="sf_colsIn col-lg-4" data-sf-element="Column 1" data-placeholder-label="Column 1"><div class="row" data-sf-element="Row"> <div id="MainPlaceholder_C036_Col00" class="sf_colsIn col-lg-3" data-sf-element="Column 1" data-placeholder-label="Column 1"> <img src="/images/default-source/icons/team-of-specialists.svg?sfvrsn=aea8d031_2" title="team of specialists" alt="team of specialists" /> </div> <div id="MainPlaceholder_C036_Col01" class="sf_colsIn col-lg-9" data-sf-element="Column 2" data-placeholder-label="Column 2"> <div > <strong>A team of sourcing specialists</strong>, business strategists, contract experts, and data analysts with an intimate knowledge of your supplier ecosystem. </div> </div> </div> </div> <div id="MainPlaceholder_C035_Col01" class="sf_colsIn col-lg-4" data-sf-element="Column 2" data-placeholder-label="Column 2"><div class="row" data-sf-element="Row"> <div id="MainPlaceholder_C039_Col00" class="sf_colsIn col-lg-3" data-sf-element="Column 1" data-placeholder-label="Column 1"> <img src="/images/default-source/icons/access-to-data.svg?sfvrsn=18a9d031_2" title="access to data" alt="access to data" /> </div> <div id="MainPlaceholder_C039_Col01" class="sf_colsIn col-lg-9" data-sf-element="Column 2" data-placeholder-label="Column 2"> <div > <strong>Access to ISG’s unrivaled sourcing industry data</strong> derived from hundreds of deals and contracts and our industry-leading trend and competitive research. </div> </div> </div> </div> <div id="MainPlaceholder_C035_Col02" class="sf_colsIn col-lg-4" data-sf-element="Column 3" data-placeholder-label="Column 3"><div class="row" data-sf-element="Row"> <div id="MainPlaceholder_C040_Col00" class="sf_colsIn col-lg-3" data-sf-element="Column 1" data-placeholder-label="Column 1"> <img src="/images/default-source/icons/easy-to-use-platform.svg?sfvrsn=37a9d031_2" title="easy to use platform" alt="easy to use platform" /> </div> <div id="MainPlaceholder_C040_Col01" class="sf_colsIn col-lg-9" data-sf-element="Column 2" data-placeholder-label="Column 2"> <div > <strong>An easy-to-use automated platform</strong> that gives our analysts and your teams a complete, real-time picture of your supplier agreements and relationships </div> </div> </div> </div> </div> <div > <p><a class="btn btn-primary" href="/contact-us">Contact Us to Learn More</a></p> </div> </div> <div id="MainPlaceholder_C046_Col00" class="sf_colsIn position-relative bg-blue space-top-1 mb-9 z-index-2" data-sf-element="Container" data-placeholder-label="Container"><div id="MainPlaceholder_C047_Col00" class="sf_colsIn container position-relative z-index-2 space-0" data-sf-element="Container" data-placeholder-label="Container"><div class="row align-items-lg-center" data-sf-element="Row"> <div id="MainPlaceholder_C056_Col00" class="sf_colsIn col-lg-8" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div > <h3><strong>ISG GovernX<sup>®</sup></strong></h3><p>ISG’s Supplier & Contract Management solutions are supported by GovernX, our world-class, end-to-end managed service and lifecycle management SaaS platform. GovernX provides our analysts and your teams with the real-time, AI-powered data necessary to manage complex contract portfolios effectively, and get the greatest value out of your supplier relationships.</p><p><a class="btn btn-lightblue" href="/platforms/isg-governx">Learn More</a></p> </div> </div> <div id="MainPlaceholder_C056_Col01" class="sf_colsIn col-lg-4" data-sf-element="Column 2" data-placeholder-label="Column 2"> <img src="/images/default-source/default-album/isg-governx.png?sfvrsn=d1a9d031_0" title="ISG GovernX" alt="ISG GovernX" /> </div> </div> </div> </div> <div id="MainPlaceholder_TE527F9F2050_Col00" class="sf_colsIn container space-top-md-2 space-bottom-2 space-bottom-lg-3" data-sf-element="Container" data-placeholder-label="Container"><div class="row mb-5" data-sf-element="Row"> <div id="MainPlaceholder_TE527F9F2051_Col00" class="sf_colsIn col-lg-12" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div > <h2 class="mb-0">Featured Insights</h2> </div> </div> </div> <div class="row mb-5"> <div class="col-12 "> <article class="featured-insight"> <a class="featured-insight-container row" href="https://isg-one.com/advisory/supplier-contract-management/articles/the-new-urgency-of-supply-chain--resilience"> <div class="col-lg-6 col-md-4 pr-md-0 overflow-hidden"> <figure class="position-absolute right-0 z-index-4 h-100 dk" style="top:calc(50% - 200px);"> <svg xmlns="http://www.w3.org/2000/svg" width="180" height="400" viewBox="0 0 90 400" fill="none"> <path d="M132 0H0L120.5 200L0 400H132V0Z" fill="#001638"></path> </svg> </figure> <div class="img-blue-light"> <div class="blue-overlay"></div> <div class="card-img-top featured-insight-img background-img-grayscale" style="background-image: url(/images/default-source/default-album/the-new-urgency-of-supply-chain-resilience.tmb-th892-450.jpg?Culture=en&sfvrsn=a230ab31_1);"> </div> </div> </div> <div class="col-lg-6 col-md-8 pl-md-0"> <div class="card-body bg-darkblue h-100"> <h3 class="h5"> The New Urgency of Supply Chain Resilience </h3> <div> <p>The multitude of foreseeable and unforeseeable events require attention, and – depending on your enterprise supply chain strategy – plans for both mitigation in the short term and prevention in the long term. </div> <span class="font-size-1 link font-weight-bold text-lightblue"><u>Learn More</u></span> </div> </div> </a> </article> </div> </div> <div class="row mb-3">  <div class="col-lg-3 col-md-6 mb-8 mb-lg-2"> <article class="card h-100 insight-card transition-3d-hover"> <a href="/advisory/supplier-contract-management/articles/divestiture--serious-considerations-for-it-separation" > <div class="card-body"> <h3 class="h6"> Divestiture: Serious Considerations for IT Separation </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div>   <div class="col-lg-3 col-md-6 mb-8 mb-lg-2"> <article class="card h-100 insight-card transition-3d-hover"> <a href="/advisory/supplier-contract-management/articles/top-4-actions-to-achieve-dora-compliance-before-it-s-too-late" > <div class="card-body"> <h3 class="h6"> Top 4 Actions to Achieve DORA Compliance Before It’s Too Late </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div>   <div class="col-lg-3 col-md-6 mb-8 mb-lg-2"> <article class="card h-100 insight-card transition-3d-hover"> <a href="/advisory/supplier-contract-management/articles/how-to-ensure-dora-compliance-in-your-third-party-contracts" > <div class="card-body"> <h3 class="h6"> How to Ensure DORA Compliance in Your Third-Party Contracts </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div>   <div class="col-lg-3 col-md-6 mb-8 mb-lg-2"> <article class="card h-100 insight-card transition-3d-hover"> <a href="/advisory/supplier-contract-management/articles/are-you-working-on-the-right-things-for-dora-compliance" > <div class="card-body"> <h3 class="h6"> Are You Working on the Right Things for DORA Compliance? </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div>  </div> <div > <p style="text-align:right;"><a href="/advisory/supplier-contract-management/articles" class="btn btn-primary">View All Supplier & Contract Management Insights <em class="fas fa-angle-right fa-sm ml-1"></em></a></p> </div> <div > </div> </div> </div> <div id="MainPlaceholder_TE527F9F2076_Col00" class="sf_colsIn position-relative bg-lightgray pt-10 mt-n10 space-bottom-4 client-stories-container" data-sf-element="Container" data-placeholder-label="Client stories"><div id="MainPlaceholder_TE527F9F2037_Col00" class="sf_colsIn container position-relative z-index-2" data-sf-element="Container" data-placeholder-label="Container"><div id="MainPlaceholder_TE527F9F2038_Col00" class="sf_colsIn ext-white rounded-lg overflow-hidden space-top-2 space-top-lg-1 pl-5 pl-md-0" data-sf-element="Container" data-placeholder-label="Container"><div class="row justify-content-lg-between align-items-lg-center no-gutters" data-sf-element="Row"> <div id="MainPlaceholder_TE527F9F2040_Col00" class="sf_colsIn col-lg-12" data-sf-element="Column 1" data-placeholder-label="Client stories"> <div class="mb-5" > <h2>Client Stories</h2> </div> <div class="d-flex client-story-cards"> <article class="card client-story-card transition-3d-hover"> <a href="https://isg-one.com/client-stories/detail/how-a-financial-services-company-modernized-and-streamlined-its-sourcing-and-procurement-operations"> <div class="card-img-top research-card-img"> <figure class="position-absolute right-0 bottom-0 left-0 mb-n1 z-index-4"> <svg xmlns="http://www.w3.org/2000/svg" width="100%" viewBox="0 0 429 137" fill="none"> <path d="M429 137L429 0L214.5 125.064L0 -1.87522e-05L-5.98846e-06 137L429 137Z" /> </svg> </figure> <div class="img-blue-light"> <div class="blue-overlay"></div> <div class="background-img-grayscale" style="background-image: url('/images/default-source/default-album/financial-services-company-modernize-procurement-and-sourcing-operations.tmb-th283-283.jpg?Culture=en&sfvrsn=9039d431_1')"></div> </div> </div> <div class="card-body"> <h3 class="h6">How a Financial Services Company Modernized and Streamlined Its Sourcing and Procurement Operations</h3> <p>A leading global financial institution needed to gain complete visibility and control of its sourcing and procurement operations.</p> <span class="link font-size-1 ">Learn more</span> </div> </a> </article> <article class="card client-story-card transition-3d-hover"> <a href="https://isg-one.com/client-stories/detail/new-supplier-lifecycle-management-model-drives-company-into-a-future-of-saving"> <div class="card-img-top research-card-img"> <figure class="position-absolute right-0 bottom-0 left-0 mb-n1 z-index-4"> <svg xmlns="http://www.w3.org/2000/svg" width="100%" viewBox="0 0 429 137" fill="none"> <path d="M429 137L429 0L214.5 125.064L0 -1.87522e-05L-5.98846e-06 137L429 137Z" /> </svg> </figure> <div class="img-blue-light"> <div class="blue-overlay"></div> <div class="background-img-grayscale" style="background-image: url('/images/default-source/default-album/bfsi-contracting.tmb-th283-283.jpg?Culture=en&sfvrsn=61c5d731_1')"></div> </div> </div> <div class="card-body"> <h3 class="h6">New Supplier Lifecycle Management Model Drives Company into a Future of Saving</h3> <p>ISG helps a banking, financial services and insurance (BSFI) company transition to a new operating model, improving its efficiency and ensuring regulatory compliance.</p> <span class="link font-size-1 ">Learn more</span> </div> </a> </article> <article class="card client-story-card transition-3d-hover"> <a href="https://isg-one.com/client-stories/detail/new-intelligent-supplier-contracting-approach-steers-company-into-a-future-of-efficiencies-and-security"> <div class="card-img-top research-card-img"> <figure class="position-absolute right-0 bottom-0 left-0 mb-n1 z-index-4"> <svg xmlns="http://www.w3.org/2000/svg" width="100%" viewBox="0 0 429 137" fill="none"> <path d="M429 137L429 0L214.5 125.064L0 -1.87522e-05L-5.98846e-06 137L429 137Z" /> </svg> </figure> <div class="img-blue-light"> <div class="blue-overlay"></div> <div class="background-img-grayscale" style="background-image: url('/images/default-source/default-album/fast-food-company-receives-intelligent-contracting-solution.tmb-th283-283.jpg?Culture=en&sfvrsn=a1cad731_1')"></div> </div> </div> <div class="card-body"> <h3 class="h6">New Intelligent Supplier Contracting Approach Steers Company into a Future of Efficiencies and Security</h3> <p>ISG helps a major food service retail company to adopt an intelligent contracting approach, improving its efficiency and ensuring regulatory compliance.</p> <span class="link font-size-1 ">Learn more</span> </div> </a> </article> </div> </div> </div> </div> </div> </div> <div class="container space-bottom-2"> <div class="card d-block bg-lightblue p-9 bg-star-right mt-n9"> <div class="position-relative z-index-2"> <span class="d-block font-weight-black text-cap mb-2 text-darkblue">Featured Event</span> <h4 class="h4">SourceIT (Paris)</h4> <h3>Reimagine Sourcing. Stay ahead of the next renewal, sourcing trend and business need.</h3> <p class="date"><time></time></p> <a class="btn btn-primary btn-lg" href="https://sourceit.isg-one.com/paris24" target='_blank'> Register now </a> </div> </div> </div> <div id="MainPlaceholder_TE527F9F2007_Col00" class="sf_colsIn space-bottom-2 position-relative research-container" data-sf-element="Container" data-placeholder-label="Container"><div id="MainPlaceholder_TE527F9F2008_Col00" class="sf_colsIn container space-2 featured-research" data-sf-element="Container" data-placeholder-label="Container"><div class="row" data-sf-element="Row"> <div id="MainPlaceholder_TE527F9F2011_Col00" class="sf_colsIn col-lg-4 col-md-5" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div > <h2>ISG Research</h2><p>ISG is a leader in proprietary research, advisory consulting and executive event services focused on market trends and disruptive technologies.</p><p>Get the insight and guidance you need to accelerate growth and create more value.</p><a class="btn btn-primary mb-5" href="/research/provider-research">Learn More</a> </div> </div> <div id="MainPlaceholder_TE527F9F2011_Col01" class="sf_colsIn col-lg-8 col-md-7" data-sf-element="Column 2" data-placeholder-label="Carousel"> <div class="js-slick-carousel slick slick-equal-height slick-gutters-3 slick-center-mode-right slick-center-mode-right-offset" data-hs-slick-carousel-options='{"prevArrow" : "<span class=\" fa fa-arrow-left slick-arrow slick-arrow-primary-white slick-arrow-left rounded-circle ml-sm-n2\"></span>","nextArrow": "<span class=\"fa fa-arrow-right slick-arrow slick-arrow-primary-white slick-arrow-right rounded-circle mr-sm-2 mr-xl-4\"></span>","slidesToShow": 2.5,"infinite": false,"responsive": [{"breakpoint": 1400,"settings": {"slidesToShow": 2}},{"breakpoint": 1080,"settings": {"slidesToShow": 1.5}},{"breakpoint": 992,"settings": {"slidesToShow": 1}}]}'> <article class="js-slide pt-2"> <a class="card bg-lightgray w-100 min-h-270rem transition-3d-hover" href="https://ei.isg-one.com/Research/_MarketingPage?dashboardID=201a11ca-c115-4a33-a9f7-941eceefbbd1&documentId=U_a-H0aqLh&isLocked=false" target="_blank"> <div class="card-body"> <span class="d-block small text-blue font-weight-bold text-cap mb-2">Research</span> <h3 class="h6">A research report comparing provider strengths, challenges and competitive differentiators</h3> <div class="research-description"> <p>The differences between supply chain operations, consulting and BPO services, and digital transformation services in supply chain have become less defined since 2020, when the pandemic put global supply chains on halt. Technologies such as IoT, predictive analytics, automation and AI that have facilitated transformation initiatives are now being strategically explored and integrated with overall supply chain services. Their integration has assisted service providers with improved ways to seamlessly transform supply chain processes while helping enterprise clients find new and better ways to assess supply chain transformation services that align with their business objectives.</p> </div> <div class="card-footer bg-transparent"> <span class="link font-size-1">Read more</span> </div> </div> </a> </article> <article class="js-slide pt-2"> <a class="card bg-lightgray w-100 min-h-270rem transition-3d-hover" href="https://robertkugel.ventanaresearch.com/resilient-supply-chains-and-ai-to-manage-costs" target="_blank"> <div class="card-body"> <span class="d-block small text-blue font-weight-bold text-cap mb-2">Research</span> <h3 class="h6">Resilient Supply Chains and AI to Manage Costs</h3> <div class="research-description"> <p>Rebalancing supply chains to improve resiliency has been a focus of enterprises with even moderately complex and long supply chains for the past four years. One aspect of this rebalancing is that it almost always involves higher costs. Volume discounts and bargaining power are reduced when more suppliers are used, or an alternate supplier may have higher factor costs and therefore must charge more. </p> </div> <div class="card-footer bg-transparent"> <span class="link font-size-1">Read more</span> </div> </div> </a> </article> <article class="js-slide pt-2"> <a class="card bg-lightgray w-100 min-h-270rem transition-3d-hover" href="https://isg-one.com/third-party-management/isg-governx-market-insights" target="_blank"> <div class="card-body"> <span class="d-block small text-blue font-weight-bold text-cap mb-2">Research</span> <h3 class="h6">Get the Inside Story on Your Suppliers</h3> <div class="research-description"> <p>Use data to assess your supplier delivery against regulations and monitor customer-specific requirements. Complexity and regulatory scrutiny of third-party relationships are on the rise. Get a comprehensive and data-driven way to control risk throughout the life of the relationship.</p> </div> <div class="card-footer bg-transparent"> <span class="link font-size-1">Read more</span> </div> </div> </a> </article> </div> </div> </div> </div> </div> <div id="MainPlaceholder_TE527F9F2009_Col00" class="sf_colsIn container" data-sf-element="Container" data-placeholder-label="Container"> <div class="container team-cards space-2"> <div class="row d-flex mx-n2 mb-5 pl-lg-10 pr-lg-10"> <div class="col-md-6 col-xl-4"> <h2>Meet our team</h2> </div>  <div class="col-md-6 col-xl-4 mb-3 h-100 transition-3d-hover"> <a href="javascript:;" data-toggle="modal" data-target="#TeamLead"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/todd-dreger-sq.jpg?sfvrsn=241f831_0);"></div> <h4 class="mt-2 mb-0 text-black"> Todd Dreger</h4> <p class="text-black"> Partner and President, ISG GovernX®</p> </a> </div>  <div class="modal fade" id="TeamLead" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/todd-dreger-sq.jpg?sfvrsn=241f831_0);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Todd Dreger</h2> </div> <p class="mb-0"><p>Todd Dreger is Partner and President, ISG GovernX®, at ISG. A business strategist and turnaround expert, Todd has more than 20 years of internal and external sourcing experience that spans all aspects of information technology and business processes. His perspective has been shaped by stints as a sourcing procurer, service provider and advisor. He develops creative yet practical strategies and solutions that preserve a corporation’s culture while navigating challenging economic conditions. He has served clients in India, Israel, Eastern Europe and Central, North and South America. Todd has a bachelor’s degree in strategic management from the University of North Texas and an MBA from the University of Texas at Dallas. </p></p> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-0"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/acharya-rekha-pic-sq.jpg?sfvrsn=1fb9df31_2);"></div> <h4 class="mt-2 mb-0 text-black"> Rekha Acharya</h4> <p class="text-black"> Partner</p> </a> </div>  <div class="modal fade" id="modal-0" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/acharya-rekha-pic-sq.jpg?sfvrsn=1fb9df31_2);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Rekha Acharya</h2> </div> <p class="mb-0">Rekha Acharya is an MBA with close to 25 years of experience across the IT value chain. She is a trusted technology advisor to many large enterprises. Within ISG she manages a sizeable portfolio of strategic clients and transformation projects and heads the <a href="https://ir.isg-one.com/news-market-information/press-releases/news-details/2022/ISG-Launches-Market-Intelligence-Platform-for-Executive-Decision-Making/default.aspx" target="_blank" rel="noreferrer">ISG Executive Insights™</a> data-analytics-as-a-solution, which provides insights in one platform to optimize provider relationships and meet enterprises’ sourcing and third-party risk management (TPRM) needs.</p> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-1"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/bertsch-scott-pic-sq.jpg?sfvrsn=b9d8d231_0);"></div> <h4 class="mt-2 mb-0 text-black"> Scott Bertsch</h4> <p class="text-black"> Partner</p> </a> </div>  <div class="modal fade" id="modal-1" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/bertsch-scott-pic-sq.jpg?sfvrsn=b9d8d231_0);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Scott Bertsch</h2> </div> <p class="mb-0"><strong>What he does at ISG</strong><br /> <br /> Scott Bertsch mentors and builds the confidence of his 120-person team across Australia, Asia, New Zealand and India so that they can help clients focus on what they do best, and in a cost effective, bottom-line-enhancing manner.<br /> <br /> <strong>Past achievements for clients<br /> </strong><br /> <div> <p paraid="0" paraeid="{9c09d0d7-fdc0-4ce5-9922-5e2e3cefb50b}{69}" data-ccp-props="{'335551550':1,'335551620':1,'335559683':0,'335559685':0,'335559731':0,'335559737':0,'335562764':2,'335562765':1,'335562766':4,'335562767':0,'335562768':4,'335562769':2}">Scott’s 30+ years’ experience encompasses work as a network, telecom and IT technology provider as well as advisor for leading firms in every industry ISG serves. His career also reflects a finely nurtured skill of examining the details that compose all aspects of a client’s spend so they walk away with innovative deliverables that truly solve their problems and remain within their budget. A strategic mindset and sense of patience when building relationships have enabled Scott and his teams to sustain trust with clients and internal stakeholders. He has propelled clients’ successes by:</p> </div> <ul role="list"> <li data-charcodes="11044" data-font="ISG Bullets,Sans-Serif" data-buautonum="8" data-margin="340" data-aria-posinset="1" role="listitem" data-aria-level="1"> <p paraid="0" paraeid="{9c09d0d7-fdc0-4ce5-9922-5e2e3cefb50b}{72}" data-ccp-props="{'335551550':1,'335551620':1,'335559683':0,'335559685':340,'335559731':-340,'335559737':0,'335562764':2,'335562765':1,'335562766':4,'335562767':0,'335562768':4,'335562769':2}" data-indent="-340">Delivering $129 Million in savings in three years for a $50 Billion managed care consortium. </p> </li> <li data-charcodes="11044" data-font="ISG Bullets,Sans-Serif" data-buautonum="8" data-margin="340" data-aria-posinset="2" role="listitem" data-aria-level="1"> <p paraid="0" paraeid="{9c09d0d7-fdc0-4ce5-9922-5e2e3cefb50b}{75}" data-ccp-props="{'335551550':1,'335551620':1,'335559683':0,'335559685':340,'335559731':-340,'335559737':0,'335562764':2,'335562765':1,'335562766':4,'335562767':0,'335562768':4,'335562769':2}" data-indent="-340">Implementing a sourcing strategy and identifying invoice and inventory errors for a top 5 US bank. This resulted in renegotiated contracts with their primary telecom and network service providers, updated inventory and more than $15 Million in first-year invoice and inventory audit savings.</p> </li> <li data-charcodes="11044" data-font="ISG Bullets,Sans-Serif" data-buautonum="8" data-margin="340" data-aria-posinset="3" role="listitem" data-aria-level="1"> <p paraid="0" paraeid="{9c09d0d7-fdc0-4ce5-9922-5e2e3cefb50b}{78}" data-ccp-props="{'335551550':1,'335551620':1,'335559683':0,'335559685':340,'335559731':-340,'335559737':0,'335562764':2,'335562765':1,'335562766':4,'335562767':0,'335562768':4,'335562769':2}" data-indent="-340">Onboarding a major financial institution client for 20+ projects for their IT organization. Scott and his team retained a new business relationship—with the same number of projects—after the CIO of that original firm relocated to another firm and reached out for Scott’s and his team’s expertise.</p> </li> <li data-charcodes="11044" data-font="ISG Bullets,Sans-Serif" data-buautonum="8" data-margin="340" data-aria-posinset="4" role="listitem" data-aria-level="1"> <p paraid="0" paraeid="{9c09d0d7-fdc0-4ce5-9922-5e2e3cefb50b}{81}" data-ccp-props="{'335551550':1,'335551620':1,'335559683':0,'335559685':340,'335559731':-340,'335559737':0,'335562764':2,'335562765':1,'335562766':4,'335562767':0,'335562768':4,'335562769':2}" data-indent="-340">Taking a holistic approach, he led the review of the key 35 technology contracts for a top 20 US bank and drove more than $50 Million in savings over three years. </p> </li> </ul> <div> <p paraid="0" paraeid="{9c09d0d7-fdc0-4ce5-9922-5e2e3cefb50b}{84}" data-ccp-props="{'335551550':1,'335551620':1,'335559683':0,'335559685':0,'335559731':0,'335559737':0,'335562764':2,'335562765':1,'335562766':4,'335562767':0,'335562768':4,'335562769':2}">Overall, Scott and his teams have led and participated in global software, network, telecom and IT technology sourcing, transformation and outsourcing transactions exceeding $7 Billion in value.</p> </div></p> <a class="btn btn-primary" href="/who-we-are/people/scott-bertsch">View articles by Scott Bertsch</a> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-2"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/chowning-ola-wide.jpg?sfvrsn=9635fd31_2);"></div> <h4 class="mt-2 mb-0 text-black"> Ola Chowning</h4> <p class="text-black"> Partner</p> </a> </div>  <div class="modal fade" id="modal-2" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/chowning-ola-wide.jpg?sfvrsn=9635fd31_2);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Ola Chowning</h2> </div> <p class="mb-0"><strong>What she does at ISG</strong><br /> <br /> <p>Ola is a passionate thought leader in emerging delivery models that contemplate the rapidly changing technology landscape. She advises organizations in the opportunities related to emerging technologies, digital transformation, provider ecosystems, new ways of working, and the culture of product-oriented delivery. Ola is fluent in Adaptive Organizations, Digital Strategy, Sourcing, Enterprise Agility, DevOps, Cloud and modern architectures, helping clients evolve their technology landscape, operating models and cultures. Ola is ISG's Digital Lead for North Europe and a member of the European Leadership Team.</p> <strong>Past achievements for clients</strong><br /> <br /> <div> <p paraid="0" paraeid="{9603481f-5da9-4a4e-bac5-90ab26784342}{212}" data-ccp-props="{'335551550':1,'335551620':1,'335559683':0,'335559685':0,'335559731':0,'335559737':0,'335562764':2,'335562765':0.95,'335562766':4,'335562767':0,'335562768':4,'335562769':2}">In her positions as digital lead for North Europe as well as a firm partner, Ola expands the reach of ISG’s enterprise and digital solutions. But these roles also allow her to impart to her clients tried-and-true advice based on years of experience as both a technologist and service provider. At times, Ola may point you in a faster, more rigorous direction than you were anticipating—simply one of the many ways she relentlessly champions her clients’ technological evolutions across every industry.</p> </div> <div> <p paraid="0" paraeid="{9603481f-5da9-4a4e-bac5-90ab26784342}{215}" data-ccp-props="{'335551550':1,'335551620':1,'335559683':0,'335559685':0,'335559731':0,'335559737':0,'335562764':2,'335562765':0.95,'335562766':4,'335562767':0,'335562768':4,'335562769':2}">Having never told a client to deploy something she wouldn’t do (or hasn’t already done) herself, Ola’s goal-oriented gusto has resulted in many successes for her clients:</p> </div> <ul role="list"> <li data-charcodes="11044" data-font="ISG Bullets,Sans-Serif" data-buautonum="8" data-margin="340" data-aria-posinset="1" role="listitem" data-aria-level="1"> <p paraid="0" paraeid="{9603481f-5da9-4a4e-bac5-90ab26784342}{218}" data-ccp-props="{'335551550':1,'335551620':1,'335559683':0,'335559685':340,'335559731':-340,'335559737':0,'335562764':2,'335562765':0.95,'335562766':4,'335562767':0,'335562768':4,'335562769':0}" data-indent="-340">She advised a partially transformed logistics company (that had a pervasive, costly architectural sprawl issue) to create standards, guardrails and integrated roadmaps to promote efficiency and velocity using what was currently working well. Ola helped spark synergies among the teams impacted, and in only eight weeks, teams saw as much as a 200% increase in their throughput.</p> </li> <li data-charcodes="11044" data-font="ISG Bullets,Sans-Serif" data-buautonum="8" data-margin="340" data-aria-posinset="2" role="listitem" data-aria-level="1"> <p paraid="0" paraeid="{9603481f-5da9-4a4e-bac5-90ab26784342}{221}" data-ccp-props="{'335551550':1,'335551620':1,'335559683':0,'335559685':340,'335559731':-340,'335559737':0,'335562764':2,'335562765':0.95,'335562766':4,'335562767':0,'335562768':4,'335562769':0}" data-indent="-340">On a tight deadline and limited budget, she applied Agile and modern delivery model principles to convert a brick-and-mortar's business model (with legacy systems and cumbersome practices that were seemingly incompatible with a more collaborative way of working) into a modern digital setting.</p> </li> </ul></p> <a class="btn btn-primary" href="/who-we-are/people/ola-chowning">View articles by Ola Chowning</a> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-3"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/david-england-sq.jpg?sfvrsn=e9ff831_0);"></div> <h4 class="mt-2 mb-0 text-black"> David England</h4> <p class="text-black"> Director</p> </a> </div>  <div class="modal fade" id="modal-3" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/david-england-sq.jpg?sfvrsn=e9ff831_0);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>David England</h2> </div> <p class="mb-0"><p>David offers over 25 years of experience in information technology outsourcing with extensive experience in vendor management, change management advisory services. David has provided outsourcing advisory services for a number of clients supporting RFP development, provider selection retained organization design, vendor governance and obligation management. David has been with ISG for over 6 years. Prior to ISG, David had Account Management responsibilities at EDS and was a Business Process Reengineering consultant at A.T. Kearney. David has extensive international ITO experience and spent more than 11 years in Asia where he led numerous business transformation and IT transition projects. </p></p> <a class="btn btn-primary" href="/who-we-are/people/david-england">View articles by David England</a> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-4"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/tanja-kruse-jones-sq.jpg?sfvrsn=df55f831_2);"></div> <h4 class="mt-2 mb-0 text-black"> Tanja Kruse-Jones</h4> <p class="text-black"> Director</p> </a> </div>  <div class="modal fade" id="modal-4" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/tanja-kruse-jones-sq.jpg?sfvrsn=df55f831_2);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Tanja Kruse-Jones</h2> </div> <p class="mb-0"><p>Tanja Kruse-Jones leads ISG’s Supplier Management and Managed Governance Services service lines in EMEA, which provides holistic solutions to complex multi-sourcing environments. Tanja´s focus area of expertise is centered around  designing, operationalizing and automating Vendor governance, processes and operations. Tanja has supported many client organizations in optimizing their organizational set up and IT Vendor Management processes to improve client satisfaction, achieve operational excellence and deliver tangible business value. Tanja´s special expertise lies in integrating the people-aspect in transformation initiatives to achieve sustainable results. Tanja has been working in IT consulting for more than 20 years.</p></p> <a class="btn btn-primary" href="/who-we-are/people/tanja-kruse-jones">View articles by Tanja Kruse-Jones</a> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-5"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/mcblain-hanne-sq.jpg?sfvrsn=5198c131_0);"></div> <h4 class="mt-2 mb-0 text-black"> Hanne McBlain</h4> <p class="text-black"> Director</p> </a> </div>  <div class="modal fade" id="modal-5" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/mcblain-hanne-sq.jpg?sfvrsn=5198c131_0);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Hanne McBlain</h2> </div> <p class="mb-0"><p>Ms. McBlain brings over 25 years’ experience in building and managing vendor management relationships to clients of ISG, including establishing vendor governance frameworks, in-depth knowledge of sourcing policies and practices in a government as well as commercial environment, conducting contract and commercial negotiations and assessing and managing risk within a vendor governance framework. </p></p> <a class="btn btn-primary" href="/who-we-are/people/hanne-mcblain">View articles by Hanne McBlain</a> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-6"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/puranik-kapil.jpg?sfvrsn=c1f7e631_0);"></div> <h4 class="mt-2 mb-0 text-black"> Kashyap Puranik</h4> <p class="text-black"> Senior Director</p> </a> </div>  <div class="modal fade" id="modal-6" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/puranik-kapil.jpg?sfvrsn=c1f7e631_0);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Kashyap Puranik</h2> </div> <p class="mb-0"><p>Kashyap offers 18+ years of experience in outsourcing, management consulting, solution design, change management and managing transformation programs. As a trusted advisor Kashyap works with client leaders in the energy, banking, gas and electric and manufacturing industries in creating sustainable solutions to design, manage, optimize and sustain healthy Supplier relationships. He is also the Product owner for ISG GovernX<sup>®</sup> solution enabling clients effectively to govern & manage all facets of their sourcing relationship (contract, risk, commercial, performance & relationship). Prior to ISG, Kashyap has worked with Accenture, Infosys and IBM managing Transformation, Operations, Organizational Change, Account Management & numerous roles across the globe.</p></p> <a class="btn btn-primary" href="/who-we-are/people/kashyap-puranik">View articles by Kashyap Puranik</a> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-7"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/rangachary-sri-sq.jpg?sfvrsn=cd13dd31_0);"></div> <h4 class="mt-2 mb-0 text-black"> Sri Rangachary</h4> <p class="text-black"> Senior Director</p> </a> </div>  <div class="modal fade" id="modal-7" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/rangachary-sri-sq.jpg?sfvrsn=cd13dd31_0);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Sri Rangachary</h2> </div> <p class="mb-0">Sri is a proven executive-level strategic and advisory consultant. As a Senior Director of GovernX, he is responsible for both sales and delivery of client engagements, as well as for resource management and workforce strategy for the GovernX India team. Additionally, he leads GovernX Deliveries in UKIN and APAC regions.  He also drives the strategy for ISG India as a member of the Senior Leadership Council.</p> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-8"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/saadah-abdallah-pic-sq.jpg?sfvrsn=71fdd31_2);"></div> <h4 class="mt-2 mb-0 text-black"> Abdallah Saadah</h4> <p class="text-black"> Partner</p> </a> </div>  <div class="modal fade" id="modal-8" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/saadah-abdallah-pic-sq.jpg?sfvrsn=71fdd31_2);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Abdallah Saadah</h2> </div> <p class="mb-0">With over 20 years of Network and IT experience, Abdallah plays a pivotal role in managing service delivery and improvement for the Americas region within industries such as Travel and Hospitality, Retail, and Life Sciences industries. He leads the Global Client Success team which encompasses the GovernX Technology Delivery and Support teams providing services to all ISG regions. Abdallah leverages his experience to facilitate alignment between the client’s supplier management functions and the broader business objectives while taking advantage of ISG Automation, Data, and Research to drive greater value from the supplier relationships.</p> </div> </div> </div> </div>  </div> </div> </div> </div> </div> </div> </div> </main> <div id="CTAFormPlaceholder_TFF7FD39E032_Col00" class="sf_colsIn bg-blue z-index-2 position-relative overflow-hidden" data-sf-element="Container" data-placeholder-label="Container"><div id="CTAFormPlaceholder_TFF7FD39E033_Col00" class="sf_colsIn container space-1" data-sf-element="Container" data-placeholder-label="Container"><div class="row" data-sf-element="Row"> <div id="CTAFormPlaceholder_TFF7FD39E034_Col00" class="sf_colsIn col-lg-4" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div class="pr-md-9 mt-3" > <h2 class="h6">Do you have a question, comment or suggestion?</h2> </div> </div> <div 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