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<!DOCTYPE html><html data-wf-domain="www.clozd.com" data-wf-page="6595a8078185fdb889d98bdc" data-wf-site="602c29edc35660e6c913f956" lang="en" data-wf-collection="6595a8078185fdb889d98b77" data-wf-item-slug="clearbit-relies-on-win-loss-analysis-to-increase-buyer-empathy-guide-its-product-roadmap"><head><meta charset="utf-8"/><title>Clearbit Sees a 10% Boost with Clozd Win-Loss Analysis</title><link rel="alternate" hrefLang="x-default" href="https://www.clozd.com/blog/clearbit-relies-on-win-loss-analysis-to-increase-buyer-empathy-guide-its-product-roadmap"/><link rel="alternate" hrefLang="en-US" href="https://www.clozd.com/blog/clearbit-relies-on-win-loss-analysis-to-increase-buyer-empathy-guide-its-product-roadmap"/><link rel="alternate" hrefLang="en-GB" href="https://www.clozd.com/en-gb/blog/clearbit-relies-on-win-loss-analysis-to-increase-buyer-empathy-guide-its-product-roadmap"/><meta content="Clearbit has taken a product-centric approach to win-loss analysis, with a primary focus on increasing both product adoption and customer retention. They've seen strong immediate results, attributing a 10% increase in gross customer retention to Clozd and launching two new products in 2023." name="description"/><meta content="Clearbit Sees a 10% Boost with Clozd Win-Loss Analysis" property="og:title"/><meta content="Clearbit has taken a product-centric approach to win-loss analysis, with a primary focus on increasing both product adoption and customer retention. They've seen strong immediate results, attributing a 10% increase in gross customer retention to Clozd and launching two new products in 2023." property="og:description"/><meta content="https://cdn.prod.website-files.com/602c29ed0ff4ed6f28e3a6dd/6579dfe4b940fa2e3a1c6443_Group%201916.png" property="og:image"/><meta content="Clearbit Sees a 10% Boost with Clozd Win-Loss Analysis" property="twitter:title"/><meta content="Clearbit has taken a product-centric approach to win-loss analysis, with a primary focus on increasing both product adoption and customer retention. They've seen strong immediate results, attributing a 10% increase in gross customer retention to Clozd and launching two new products in 2023." property="twitter:description"/><meta content="https://cdn.prod.website-files.com/602c29ed0ff4ed6f28e3a6dd/6579dfe4b940fa2e3a1c6443_Group%201916.png" property="twitter:image"/><meta property="og:type" content="website"/><meta content="summary_large_image" name="twitter:card"/><meta content="width=device-width, initial-scale=1" name="viewport"/><meta content="google-site-verification=yKQJBAPScUnYXdfBsrp2J2nYZHjMtcJ6z_M5lq62xZ4" name="google-site-verification"/><link href="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/css/clozd.505c1ff86.min.css" rel="stylesheet" type="text/css"/><link href="https://fonts.googleapis.com" rel="preconnect"/><link href="https://fonts.gstatic.com" rel="preconnect" crossorigin="anonymous"/><script src="https://ajax.googleapis.com/ajax/libs/webfont/1.6.26/webfont.js" type="text/javascript"></script><script type="text/javascript">WebFont.load({ google: { families: ["Montserrat:100,100italic,200,200italic,300,300italic,400,400italic,500,500italic,600,600italic,700,700italic,800,800italic,900,900italic","Lato:100,100italic,300,300italic,400,400italic,700,700italic,900,900italic","Great Vibes:400","Poppins:100,100italic,200,200italic,300,300italic,regular,italic,500,500italic,600,600italic,700,700italic,800,800italic,900,900italic","Inter:100,200,300,regular,500,600,700,800,900"] }});</script><script type="text/javascript">!function(o,c){var n=c.documentElement,t=" w-mod-";n.className+=t+"js",("ontouchstart"in o||o.DocumentTouch&&c instanceof DocumentTouch)&&(n.className+=t+"touch")}(window,document);</script><link href="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/65a18afa4ef7bcc065f8239b_Layer_1%20(2).png" rel="shortcut icon" type="image/x-icon"/><link href="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/65a18ad899c26a52ab5d2ff1_Layer_1%20(2).png" rel="apple-touch-icon"/><link href="https://www.clozd.com/blog/clearbit-relies-on-win-loss-analysis-to-increase-buyer-empathy-guide-its-product-roadmap" rel="canonical"/>  <script defer>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); 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Win-loss insights. <span class="text-span-1075">All in one place.</span></div><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/64f777a27058581872591a04_Group%201754.svg" loading="lazy" alt="" class="banner-x mobile"/></div><div class="cg-right cg-mid"><a href="https://www.clozd.com/clozd-gong?utm_source=banner&utm_medium=website&utm_campaign=gong" class="button-17 w-button">Learn More</a><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/64f777a27058581872591a04_Group%201754.svg" loading="lazy" alt="" class="banner-x"/></div></div><div class="new-nav-container-2"><div class="nav-left-2 nav-left"><a href="/?r=0" class="new-nav-logo w-inline-block"><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/659ee1e8eae8b02644701ebf_Group%2011342.svg" loading="lazy" alt="" class="image-4523 new-logo"/><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/659ee1da8f84e59a19ae151f_Group%2011341.svg" loading="lazy" alt="logo home"/></a><div class="nav-title-solutions">Solutions</div><div class="solutions-nav standard-drop-shadow"><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/637685c3abe61b78906181c1_Rectangle%201376.svg" loading="lazy" alt="" class="image-220"/><div class="nav-item-left"><div class="div-block-327"><div class="text-block-173">USe Cases</div><a data-w-id="c6f2f7a8-a614-fd6a-3dfc-d0e76e0edd6c" href="/win-loss-analysis" class="nav-li-arrow-container wla-solutions solutions-l-1 w-inline-block"><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/64d506979f9d2041daef8714_Group%2011335.svg" loading="lazy" alt="" class="image-381"/><div><div class="wla div-block-336"><h1 class="nav-item">Win-Loss Analysis</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362af9f8f1604bd678d2e87_Arrow%206%20(1).svg" loading="lazy" alt="arrow right " class="li-arrow"/></div><p class="paragraph-137">Learn how win-loss will increase your win rate.</p></div></a><a data-w-id="c44b7789-6a12-122e-1be8-b3c927114cc1" href="/churn-analysis" class="nav-li-arrow-container wla-solutions solutions-l-2 w-inline-block"><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/64d50893d5af80cdf55e2e2b_Group%20(48).svg" loading="lazy" alt="" class="image-381"/><div><div class="wla div-block-336"><h1 class="nav-item">Churn Analysis</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362af9f8f1604bd678d2e87_Arrow%206%20(1).svg" loading="lazy" alt="arrow right " class="li-arrow"/></div><p class="paragraph-137">Boost customer retention by partnering with Clozd.</p></div></a></div><div class="div-block-335"><div class="text-block-173-right">Clozd for ...</div><div data-w-id="e7715af2-dbbc-6f76-1854-252c138c7c28" class="nav-li-arrow-container"><a href="/persona-sales" data-w-id="e7715af2-dbbc-6f76-1854-252c138c7c29" class="solutions-l-11">Sales</a><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362af9f8f1604bd678d2e87_Arrow%206%20(1).svg" loading="lazy" alt="arrow right " class="li-arrow2"/></div><div data-w-id="bd907760-e737-b3f1-eb67-7958cb711c76" class="nav-li-arrow-container"><a href="/persona-product-marketing" data-w-id="bd907760-e737-b3f1-eb67-7958cb711c77" class="solutions-l-12">Product Marketing</a><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362af9f8f1604bd678d2e87_Arrow%206%20(1).svg" loading="lazy" alt="arrow right " class="li-arrow2"/></div><div data-w-id="e93092d5-4cf2-0d5b-0fc5-cae09367e931" class="nav-li-arrow-container"><a href="/persona-executives" data-w-id="e93092d5-4cf2-0d5b-0fc5-cae09367e932" class="solutions-l-13">Executives</a><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362af9f8f1604bd678d2e87_Arrow%206%20(1).svg" loading="lazy" alt="arrow right " class="li-arrow2"/></div><div data-w-id="8d6913ab-f8b0-c7cf-d6d5-930969339523" class="nav-li-arrow-container"><a href="/persona-marketing" data-w-id="8d6913ab-f8b0-c7cf-d6d5-930969339524" class="solutions-l-14">Marketing</a><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362af9f8f1604bd678d2e87_Arrow%206%20(1).svg" loading="lazy" alt="arrow right " class="li-arrow2"/></div><div data-w-id="8e6c0f3d-6166-de63-914a-5cd1f69d4f35" class="nav-li-arrow-container"><a href="/persona-sales-ops" data-w-id="8e6c0f3d-6166-de63-914a-5cd1f69d4f36" class="solutions-l-15">Sales Ops</a><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362af9f8f1604bd678d2e87_Arrow%206%20(1).svg" loading="lazy" alt="arrow right " class="li-arrow2"/></div></div></div><div class="nav-item-right-solutions"><h1 class="solutions-card-h">Explore Our Proven Win-Loss Solutions</h1><p class="solutions-card-p">Win more revenue by understanding deeply why your buyers buy and customers churn.</p></div></div><div class="nav-title-product">Product</div><div class="product-nav standard-drop-shadow"><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/637685c3abe61b78906181c1_Rectangle%201376.svg" loading="lazy" alt="" class="image-220"/><div class="div-block-338"><div class="nav-item-left-prod"><a data-w-id="cb8cd06f-ce95-0924-0188-1e7015de277d" href="/clozd-platform" class="nav-li-arrow-container wla-product product-l-5 w-inline-block"><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/64d50ef8e2065f96509bdd6e_Group%20(49).svg" loading="lazy" alt="" class="image-381"/><div><div class="wla div-block-336"><h1 class="heading-151">Platform Overview</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362af9f8f1604bd678d2e87_Arrow%206%20(1).svg" loading="lazy" alt="arrow right " class="li-arrow"/></div><p class="paragraph-137">Learn what the Clozd Platform can do for you.</p></div></a><a data-w-id="f4e49b61-a2c3-d054-b4ea-ec45418c2827" href="/win-loss-consultants" class="nav-li-arrow-container-consulting wla-solutions product-l-6 w-inline-block"><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/64d50f1cad1dbbbd85707dc1_Group%20(50).svg" loading="lazy" alt="" class="image-381"/><div><div class="wla div-block-336"><h1 class="heading-152">Consulting</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362af9f8f1604bd678d2e87_Arrow%206%20(1).svg" loading="lazy" alt="arrow right " class="li-arrow"/></div><p class="paragraph-137">Work with the industry's top win-loss experts.</p></div></a></div><div class="div-block-335-product"><div class="text-block-173-right">Product Features</div><div data-w-id="9c1ca28f-5086-370a-8e82-96519102d24c" class="nav-li-arrow-container"><a href="/platform/data-collection" data-w-id="9c1ca28f-5086-370a-8e82-96519102d24d" class="solutions-l-11">Gather Feedback</a><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362af9f8f1604bd678d2e87_Arrow%206%20(1).svg" loading="lazy" alt="arrow right " class="li-arrow"/></div><div data-w-id="9c1ca28f-5086-370a-8e82-96519102d250" class="nav-li-arrow-container"><a href="/platform/analysis" data-w-id="9c1ca28f-5086-370a-8e82-96519102d251" class="solutions-l-12">Analyze Data</a><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362af9f8f1604bd678d2e87_Arrow%206%20(1).svg" loading="lazy" alt="arrow right " class="li-arrow"/></div><div data-w-id="9c1ca28f-5086-370a-8e82-96519102d254" class="nav-li-arrow-container"><a href="/platform/share" data-w-id="9c1ca28f-5086-370a-8e82-96519102d255" class="solutions-l-13">Share Insights</a><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362af9f8f1604bd678d2e87_Arrow%206%20(1).svg" loading="lazy" alt="arrow right " class="li-arrow"/></div></div></div><div class="nav-item-right"><h1 class="product-card-h">Flex Interviews</h1><p class="product-card-p">Give your buyers the flexibility to respond when and where it’s most convenient for them.</p><a href="https://www.clozd.com/flex/flexinterviews" class="link-block-43 hiddennew w-inline-block"><div class="text-block-2085">Learn more</div><div class="html-embed-42 w-embed"><svg width="18" height="11.140625" viewBox="0 0 18 15" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M1 6.5C0.447715 6.5 4.82823e-08 6.94772 0 7.5C-4.82823e-08 8.05228 0.447715 8.5 1 8.5L1 6.5ZM17.7071 8.20711C18.0976 7.81658 18.0976 7.18342 17.7071 6.79289L11.3431 0.428933C10.9526 0.0384087 10.3195 0.0384086 9.92893 0.428933C9.53841 0.819457 9.53841 1.45262 9.92893 1.84315L15.5858 7.5L9.92893 13.1569C9.53841 13.5474 9.53841 14.1805 9.92893 14.5711C10.3195 14.9616 10.9526 14.9616 11.3431 14.5711L17.7071 8.20711ZM1 8.5L17 8.5L17 6.5L1 6.5L1 8.5Z" fill="currentColor"/> </svg></div></a></div></div><div class="nav-title-resources">Resources</div><div class="resources-nav standard-drop-shadow test"><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/637685c3abe61b78906181c1_Rectangle%201376.svg" loading="lazy" alt="" class="image-220"/><div class="nav-item-left-resources resources"><div class="nav-li-arrow-container resources"><a href="/resource-library" data-w-id="72e33c92-90a9-53fe-92f5-8dd4699d42c1" class="product-l-5-1">Learn Win-Loss: Resources</a><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362af9f8f1604bd678d2e87_Arrow%206%20(1).svg" loading="lazy" alt="arrow right " class="li-arrow"/></div><div class="nav-li-arrow-container resources"><a data-w-id="72e33c92-90a9-53fe-92f5-8dd4699d42bd" href="/customer-stories" class="product-l-5-3">Customer Stories</a><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362af9f8f1604bd678d2e87_Arrow%206%20(1).svg" loading="lazy" alt="arrow right " class="li-arrow"/></div><div class="nav-li-arrow-container resources"><a href="https://www.clozd.com/resources/definitive-guide-to-win-loss-analysis" data-w-id="1eab76cf-6da0-0b28-5fd9-e76f8785e9bf" class="product-l-5-4">Win-Loss Analysis Guide</a><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362af9f8f1604bd678d2e87_Arrow%206%20(1).svg" loading="lazy" alt="arrow right " class="li-arrow"/></div><div class="nav-li-arrow-container resources"><a href="/revenue-calculator" data-w-id="e6d829b0-c5aa-c989-4353-d4eb03eacaaf" class="product-l-5-5">ROI Calculator</a><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362af9f8f1604bd678d2e87_Arrow%206%20(1).svg" loading="lazy" alt="arrow right " class="li-arrow"/></div><div class="nav-li-arrow-container resources"><a href="https://www.winlossweek.com/" data-w-id="72e33c92-90a9-53fe-92f5-8dd4699d42c5" target="_blank" class="product-l-5-4-2">Win-Loss Week</a><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362af9f8f1604bd678d2e87_Arrow%206%20(1).svg" loading="lazy" alt="arrow right " class="li-arrow"/></div></div><div class="nav-item-right resources"><h1 class="resource-card-h">Heading</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/65d92388f28a03b047648011_image%204.png" loading="lazy" alt="" class="wl-101-img nav wlw-img"/><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/64d51ee4c5f24b87c6b29908_Group%201753%20(1).svg" loading="lazy" alt="" class="wlw-img"/><p class="resources-card-p">The annual conference that helps you win more.</p><div id="wlw-link" class="visit-wl-link nav"><a href="https://www.winlossweek.com/" class="wl-link">Win-Loss Week</a><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362af9f8f1604bd678d2e87_Arrow%206%20(1).svg" loading="lazy" alt="arrow right " class="li-arrow"/></div></div></div><div class="nav-title-company">Company</div><div class="company-nav standard-drop-shadow test"><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/637685c3abe61b78906181c1_Rectangle%201376.svg" loading="lazy" alt="" class="image-220"/><div class="nav-item-left-company"><div class="nav-li-arrow-container"><a href="/about-us" data-w-id="72e33c92-90a9-53fe-92f5-8dd4699d42d6" class="company-l-1">About Us </a><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362af9f8f1604bd678d2e87_Arrow%206%20(1).svg" loading="lazy" alt="arrow right " class="li-arrow"/></div><div class="nav-li-arrow-container"><a href="/careers" data-w-id="72e33c92-90a9-53fe-92f5-8dd4699d42da" class="company-l-1">Careers</a><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362af9f8f1604bd678d2e87_Arrow%206%20(1).svg" loading="lazy" alt="arrow right " class="li-arrow"/></div></div><div class="nav-item-right"><h1 class="company-h">Learn More About Who We Are</h1><p class="company-card-p">Explore what it would be like to work at Clozd, and browse our current job openings.</p></div></div></div><div class="nav-right"><a href="/talk-with-us-modal" class="btn-black-4 w-button">Talk With Us</a><a data-w-id="72e33c92-90a9-53fe-92f5-8dd4699d42e5" href="https://app.clozd.com/auth/login" target="_blank" class="login-nav-container w-inline-block"><div class="login-nav">Log In</div><div class="html-embed-2 w-embed"><svg width="14" height="13" viewBox="0 0 14 13" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill="CurrentColor" d="M1 5.75C0.585786 5.75 0.25 6.08579 0.25 6.5C0.25 6.91421 0.585786 7.25 1 7.25L1 5.75ZM13.5303 7.03033C13.8232 6.73744 13.8232 6.26256 13.5303 5.96967L8.75736 1.1967C8.46447 0.903806 7.98959 0.903806 7.6967 1.1967C7.40381 1.48959 7.40381 1.96447 7.6967 2.25736L11.9393 6.5L7.6967 10.7426C7.40381 11.0355 7.40381 11.5104 7.6967 11.8033C7.98959 12.0962 8.46447 12.0962 8.75736 11.8033L13.5303 7.03033ZM1 7.25L13 7.25L13 5.75L1 5.75L1 7.25Z" fill="#14A6F8"/> </svg></div></a></div></div><div class="new-nav-mobile"><a href="/?r=0" class="w-inline-block"><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/65a19f67b74b29a490c495ee_Layer_1%20(4).png" loading="lazy" sizes="(max-width: 479px) 46vw, (max-width: 991px) 110px, 100vw" srcset="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/65a19f67b74b29a490c495ee_Layer_1%20(4)-p-500.png 500w, https://cdn.prod.website-files.com/602c29edc35660e6c913f956/65a19f67b74b29a490c495ee_Layer_1%20(4).png 800w" alt="" class="image-4526"/></a><div class="mobile-hamburger"><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362dbf2d915441cb3b314e2_Group%201755.svg" loading="lazy" alt="" class="image-446"/></div></div><div class="mobile-nav-container"><div class="mobile-menu standard-drop-shadow"><div class="mobile-top-half-menu"><div class="mobile-menu-top"><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/65a19f67b74b29a490c495ee_Layer_1%20(4).png" loading="lazy" sizes="100vw" srcset="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/65a19f67b74b29a490c495ee_Layer_1%20(4)-p-500.png 500w, https://cdn.prod.website-files.com/602c29edc35660e6c913f956/65a19f67b74b29a490c495ee_Layer_1%20(4).png 800w" alt="" class="image-4526"/><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/637685c3abe61b54436181c2_Group%201756.svg" loading="lazy" alt="" class="mobile-close"/></div><div class="mobile-menu-row1"><div class="mobile-row-top"><h1 class="heading-56">Solutions</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right"/></div><p class="paragraph-53">Win more revenue by understanding deeply why your buyers buy and customers churn.</p></div><div class="mobile-menu-row2"><div class="mobile-row-top"><h1 class="heading-56">Product</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right"/></div><p class="paragraph-53">Clozd's tech and people help you drive strategic change from win-loss insights.</p></div><div class="mobile-menu-row3"><div class="mobile-row-top"><h1 class="heading-56">Resources</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right"/></div></div><div class="mobile-menu-row4"><div class="mobile-row-top"><h1 class="heading-56">Company</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right"/></div></div></div><div class="mobile-btn-holder"><div class="mobile-menu-btn-container"><a href="/talk-with-us" class="btn-black-mobile w-button">Talk With Us</a><div class="mobile-login-container"><a href="https://app.clozd.com/" target="_blank" class="link-12">Log In</a><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right" class="image-288"/></div></div></div></div><div class="mobile-solutions standard-drop-shadow"><div class="mobile-top-half"><div class="mobile-menu-top"><div class="back-arrow-container"><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/637685c3abe61b77ee6181c3_Arrow%206%20(1).svg" loading="lazy" alt="" class="image-173"/><div class="text-block-73">Back</div></div><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/637685c3abe61b54436181c2_Group%201756.svg" loading="lazy" alt="" class="mobile-close"/></div><div class="div-block-269"><h1 class="heading-58">Solutions</h1></div><div class="text-block-174">Use Case</div><a href="/win-loss-analysis" class="solutions-link-1-2 w-inline-block"><div class="mobile-row-top"><h1 class="heading-56">Win-Loss Analysis</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right"/></div><p class="paragraph-53">Learn how win-loss with Clozd will increase your win rate.</p></a><a href="/churn-analysis" class="solutions-link-2-2 w-inline-block"><div class="mobile-row-top"><h1 class="heading-56">Churn Analysis</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right"/></div><p class="paragraph-56">Boost customer retention by partnering with Clozd</p></a><div class="text-block-174">Clozd for ...</div><a href="/persona-sales" class="solutions-link-2-1 w-inline-block"><div class="mobile-row-top"><h1 class="heading-56">Sales Leaders</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right"/></div></a><a href="/persona-product-marketing" class="solutions-link-2-1 w-inline-block"><div class="mobile-row-top"><h1 class="heading-56">Product Marketers</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right"/></div></a><a href="/persona-executives" class="solutions-link-2-1 w-inline-block"><div class="mobile-row-top"><h1 class="heading-56">Executives</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right"/></div></a><a href="/persona-marketing" class="solutions-link-2-1 w-inline-block"><div class="mobile-row-top"><h1 class="heading-56">Marketing Leaders</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right"/></div></a><a href="/persona-sales-ops" class="solutions-link-2-1 w-inline-block"><div class="mobile-row-top"><h1 class="heading-56">Sales Operations</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right"/></div></a><div class="mobile-btn-holder-solutions"><div class="mobile-menu-btn-container"><a href="#" class="btn-black-mobile w-button">Talk With Us</a><div class="mobile-login-container"><a href="https://app.clozd.com/auth/login" target="_blank" class="link-12">Log In</a><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right" class="image-288"/></div></div></div></div></div><div class="mobile-product standard-drop-shadow"><div class="mobile-top-half-prod"><div class="mobile-menu-top"><div class="back-arrow-container"><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/637685c3abe61b77ee6181c3_Arrow%206%20(1).svg" loading="lazy" alt="" class="image-173"/><div class="text-block-73">Back</div></div><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/637685c3abe61b54436181c2_Group%201756.svg" loading="lazy" alt="" class="mobile-close"/></div><div class="div-block-269"><h1 class="heading-58">product</h1></div><a href="/clozd-platform" class="solutions-link-1-2 w-inline-block"><div class="mobile-row-top"><h1 class="heading-56">Clozd Platform</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right"/></div><p class="paragraph-61">Learn how we automate win-loss, deliver actionable insights, and help you win more.</p></a><a href="/win-loss-consultants" class="solutions-link-2-2 w-inline-block"><div class="mobile-row-top"><h1 class="heading-56">Our Consultants</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right"/></div><p class="paragraph-61">Passionate win-loss experts to help guide your program.</p></a><div class="product-container"><div class="text-block-2032">Product Features</div><a href="/platform/data-collection" class="product-item w-inline-block"><div class="text-block-2033 mobile-menu">Gather Feedback</div><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/654eacc607a88975825c5f64_Arrow%208.svg" loading="lazy" alt=""/></a><a href="/platform/data-collection" class="product-item w-inline-block"><div class="text-block-2033 mobile-menu">Analyze Data</div><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/654eacc607a88975825c5f64_Arrow%208.svg" loading="lazy" alt=""/></a><a href="/platform/data-collection" class="product-item w-inline-block"><div class="text-block-2033 mobile-menu">Share Insights</div><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/654eacc607a88975825c5f64_Arrow%208.svg" loading="lazy" alt=""/></a></div></div><div class="mobile-btn-holder"><div class="mobile-menu-btn-container"><a href="#" class="btn-black-mobile w-button">Talk With Us</a><div class="mobile-login-container"><a href="https://app.clozd.com/auth/login" target="_blank" class="link-12">Log In</a><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right" class="image-288"/></div></div></div></div><div class="mobile-resources standard-drop-shadow"><div class="mobile-top-half-resources"><div class="mobile-menu-top"><div class="back-arrow-container"><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/637685c3abe61b77ee6181c3_Arrow%206%20(1).svg" loading="lazy" alt="" class="image-173"/><div class="text-block-73">Back</div></div><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/637685c3abe61b54436181c2_Group%201756.svg" loading="lazy" alt="" class="mobile-close"/></div><div class="div-block-269"><h1 class="heading-58">Resources</h1></div><a href="/resource-library" class="solutions-link-1-2r w-inline-block"><div class="mobile-row-top"><h1 class="heading-56">Learn Win-Loss: Resources</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right"/></div></a><a href="/customer-stories" class="solutions-link-2-2 r w-inline-block"><div class="mobile-row-top"><h1 class="heading-56">Customer Stories</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right"/></div></a><a href="/resources/definitive-guide-to-win-loss-analysis" class="solutions-link-2-2 r w-inline-block"><div class="mobile-row-top"><h1 class="heading-56">Win-Loss Analysis Guide</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right"/></div></a><a href="/revenue-calculator" class="solutions-link-2-2 r w-inline-block"><div class="mobile-row-top"><h1 class="heading-56">ROI Calculator</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right"/></div></a><a href="https://www.winlossweek.com/" target="_blank" class="solutions-link-2-2 r w-inline-block"><div class="mobile-row-top"><h1 class="heading-56">Win-Loss Week</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right"/></div></a></div><div class="mobile-btn-holder-resources"><div class="mobile-menu-btn-container"><a href="#" class="btn-black-mobile w-button">Talk With Us</a><div class="mobile-login-container"><a href="https://app.clozd.com/auth/login" target="_blank" class="link-12">Log In</a><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right" class="image-288"/></div></div></div></div><div class="mobile-company standard-drop-shadow"><div class="mobile-top-half-company"><div class="mobile-menu-top"><div class="back-arrow-container"><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/637685c3abe61b77ee6181c3_Arrow%206%20(1).svg" loading="lazy" alt="" class="image-173"/><div class="text-block-73">Back</div></div><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/637685c3abe61b54436181c2_Group%201756.svg" loading="lazy" alt="" class="mobile-close"/></div><div class="div-block-269"><h1 class="heading-58">company</h1></div><a href="/about-us" class="solutions-link-1-2 r w-inline-block"><div class="mobile-row-top"><h1 class="heading-56">About Us</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right"/></div></a><a href="/careers" class="solutions-link-1-2 r w-inline-block"><div class="mobile-row-top"><h1 class="heading-56">Careers</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right"/></div></a></div><div class="mobile-btn-holder"><div class="mobile-menu-btn-container"><a href="#" class="btn-black-mobile w-button">Talk With Us</a><div class="mobile-login-container"><a href="https://app.clozd.com/auth/login" target="_blank" class="link-12">Log In</a><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right" class="image-288"/></div></div></div></div></div><div class="html-embed-11 w-embed w-script"><script> //initially hide element $(".solutions-nav").hide(); $(".product-nav").hide(); $(".resources-nav").hide(); $(".company-nav").hide(); $(document).ready(function(){ //show title card $('html').click(function(){ $(".product-nav").hide(); $(".resources-nav").hide(); $(".company-nav").hide(); $(".solutions-nav").hide(); }); $(".nav-title-solutions").mouseenter(function(){ $(".solutions-nav").fadeIn(200).css('display', 'flex'); $(".product-nav").hide(); $(".resources-nav").hide(); $(".company-nav").hide(); }); $(".nav-title-product").mouseenter(function(){ $(".product-nav").fadeIn(200).css('display', 'flex'); $(".solutions-nav").hide(); $(".resources-nav").hide(); $(".company-nav").hide(); }); $(".nav-title-resources").mouseenter(function(){ $(".resources-nav").fadeIn(200).css('display', 'flex'); $(".product-nav").hide(); $(".solutions-nav").hide(); $(".company-nav").hide(); }); $(".nav-title-company").mouseenter(function(){ $(".company-nav").fadeIn(200).css('display', 'flex'); $(".product-nav").hide(); $(".resources-nav").hide(); $(".solutions-nav").hide(); }); //hide title card $(".solutions-nav").mouseleave(function(){ $(".solutions-nav").hide(); }); $(".product-nav").mouseleave(function(){ $(".product-nav").hide(); }); $(".resources-nav").mouseleave(function(){ $(".resources-nav").hide(); }); $(".company-nav").mouseleave(function(){ $(".company-nav").hide(); }); // right side of the card change $(".solutions-l-1").hover(function(){ $(".solutions-card-h").html("Explore Our Proven Win-Loss Solutions"); $(".solutions-card-p").html("Win more revenue by understanding deeply why your buyers buy and customers churn."); }); $(".solutions-l-2").hover(function(){ $(".solutions-card-h").html("Explore Our Proven Win-Loss Solutions"); $(".solutions-card-p").html("Win more revenue by understanding deeply why your buyers buy and customers churn."); }); $(".solutions-l-3").hover(function(){ $(".solutions-card-h").html("Customer Stories"); $(".solutions-card-p").html("Find out what our customers are saying about Clozd (spoiler: they love us)."); }); $(".solutions-l-11").hover(function(){ $(".solutions-card-h").html("Hit your quota with confidence"); $(".solutions-card-p").html("Get the truth about why you win and lose—and then use that data to make sure you hit your target."); }); $(".solutions-l-12").hover(function(){ $(".solutions-card-h").html("Accelerate product adoption and revenue growth"); $(".solutions-card-p").html("Influence your product roadmap and help your sales team close more deals."); }); $(".solutions-l-13").hover(function(){ $(".solutions-card-h").html("Build a sustainable competitive advantage"); $(".solutions-card-p").html("Align your teams, make strategic decisions, and drive revenue."); }); $(".solutions-l-14").hover(function(){ $(".solutions-card-h").html("Convert more leads into sales"); $(".solutions-card-p").html("Create optimal go-to-market strategies that improve revenue outcomes for their business."); }); $(".solutions-l-15").hover(function(){ 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id="blog-text"><div class="blog-rich-text w-richtext"><p>Clearbit has taken a product-centric approach to win-loss analysis, with a primary focus on increasing both product adoption and customer retention. While product-led change takes time, Clearbit has already launched two new products in 2023 and continues to rely on unbiased and transparent customer feedback—delivered by Clozd—to identify specific pain points as they rebuild their product roadmap.</p><h2><strong>Building a data-driven product roadmap</strong>‍</h2><p>Many companies use win-loss analysis as a way for their sales and marketing teams to uncover hidden revenue opportunities. </p><p><strong>Clearbit is taking a different approach.</strong></p><p>“I think our use case, or at least the way we've used Clozd data, is a little bit unique,” said Rebecca Yang, Clearbit’s VP of engineering. “Others may see it as a way to make sure they’re doing a good job with customer success and relationship management, but I view it through a product lens.”</p><p>Rebecca leads Clearbit’s engineering, product, data science and analytics, and technical support teams, and these days—amidst macro-economic turmoil, especially for tech companies—one objective hovers above the rest: to reduce customer attrition by creating the best possible product experience.</p><p>Clearbit is several months into the difficult journey of rebuilding their product roadmap, and Clozd has become a critical tool for Rebecca as she prioritizes projects based on the win-loss data that reinforces them.</p><blockquote>“It's been great,” she said. <strong>“If you look at our product roadmap, huge swaths of it have been dictated by the information we claim from reading Clozd reports and looking at the themes and customer pain points.</strong> I was reading a Clozd report today that reviewed the main reasons our <a href="https://www.clozd.com/churn-analysis">customers churn</a>, and we've either fixed or are in the process of fixing a bunch of them."</blockquote><p>Clearbit has already launched two new products in 2023: AI-powered categorization, which optimizes lead scoring, routing, and analytics processes for B2B go-to-market teams; and Global Coverage, which enables Clearbit to identify and enrich any company or contact—from any country, in any language. </p><p>The development of these products—which have dramatically improved Clearbit’s coverage across EMEA, APAC, and Latin America—was heavily informed by win-loss data.</p><p>“It’s scary to just completely change your track and go after something else,” Rebecca said. “And there was a part of me that was like, ‘This is the most validated roadmap I've ever pursued.’ That was my honest feeling. But it still felt uncertain because you just never know. So I'm glad it worked, and I'm glad this process has been validated. I'm going to keep doing it.”</p><h2><strong>Delivering valuable, objective product validation</strong></h2><p>Customer feedback has been an important part of Clearbit’s product development, and one benefit of partnering with Clozd is that customers and prospects are consistently more transparent when talking to an objective third party. </p><p>Likewise, Clozd program managers don’t have the same agenda as sales reps, marketing managers, and product designers when they reach out to buyers.</p><p>“I think the story in my head is that our customers are more honest with someone who isn't with Clearbit because they don't have to worry about hurting our feelings,” Rebecca said.</p><p><strong>Having a high level of objectivity is a priority for Clearbit’s team </strong>as they seek to design and validate products that will actually help meet the needs of their customers. Doing that at scale—and working with a number of different stakeholders who each have different perspectives and biases—can be especially difficult.</p><blockquote>“As an executive or someone who's overseeing a larger portion of the product surface area, this is really, really valuable for me,” Rebecca said. “As much as I want to believe that everyone on my team is really unbiased, I think people tend to have things that they're excited about—things that they want to validate and might not be looking at the data with the same level of objectivity. <strong>So what's really nice about having a third party who's handling all of this is I don't have to worry about that. I know there's objectivity.”</strong></blockquote><p>Having confidence in that feedback from Clozd is even more important because the consequences of making the wrong product decisions are long-lasting.</p><p>“This feedback is obviously valuable when you're evaluating how your sales team is doing, but oh my gosh, making a bad decision is so expensive for our product team because of just how long that bad decision can cascade,” Rebecca said. <strong>“Especially on the product side, the work we do today takes a long time to actually manifest into retention or new business.</strong> It's why velocity and shipping matter so much—because it takes time to change perception and change hearts and minds in the market.”</p><h2><strong>Setting their sights on reducing churn</strong></h2><p>Rebecca’s hope is that using win-loss data as a guide for product development and validation will help Clearbit increase buyer empathy and boost customer retention.</p><p>“I think a lot of companies are dealing with challenges with retention right now,” she said. “But from my perspective, it's like, yeah, the market sucks and there's going to be things that are outside of our control. <strong>This is so within our control, and it helps.”</strong></p><p>While there are no quick fixes, Clozd has helped Rebecca identify specific pain points that have kept some of Clearbit’s customers from adopting their product. It’s also given her a better view into exactly why customers churn.</p><p>“We were able to get to the core of some issues that current customers were having that were causing them to not renew,” she said. “And what was really interesting is that we saw those same issues with net new deals, so it validated that these were important problems on the product side that needed attention.” </p><p>Just like products take months, or even years, to develop, building and maintaining customer relationships is also painstaking and time-intensive—and the results of those efforts are not always immediately evident. </p><p>That said, thanks in large part to their continued reliance on win-loss feedback and data-driven validation, Clearbit is beginning to see significant improvement in their churn rates.</p><blockquote>‍<strong>“What we’ve seen is just, quarter over quarter, a massive improvement in retention,” </strong>Rebecca said. “Greater than 10 percent GRR improvement quarter over quarter. And I mean like an actual 10 percent jump—not like 10 percent improvement over the previous GRR. And additionally—this is anecdotal because we don't have enough volume to say for sure—but anecdotally, the entire exec team reviews every single closed interview, and we’ve seen these pain points show up less and less in the interview, which is awesome. It means that the work we're doing is noticed and that our customers are realizing the attention we're paying to these problems.”</blockquote></div></div></div><div class="html-embed-23 w-embed w-script"><style> #estimated-time { width: 300px; padding: 25px; display: flex; justify-content: center; box-shadow: 0px 25px 60px -12px rgba(0, 0, 0, 0.25); border-radius: 10px; font-family: 'Inter'; font-size: 20px; float: right; } .w-embed.w-script { display: flex; justify-content: right; } </style> <script> function wordCounter() { var blogText = document.getElementById('blog-text').textContent; // console.log('There are ' + blogText.split(' ').length + ' words.'); blogText = blogText.split(' ').length; if (blogText < 238) { blogText = blogText + (238 - blogText); blogText = blogText / 238; blogText = blogText.toFixed(); // console.log(blogText); document.getElementById('estimated-time').innerHTML = 'Estimated time to read is ' + blogText + ' minute.'; } else { blogText = blogText / 238; 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class="product-nav standard-drop-shadow"><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/637685c3abe61b78906181c1_Rectangle%201376.svg" loading="lazy" alt="" class="image-220"/><div class="div-block-338"><div class="nav-item-left-prod"><a data-w-id="cb8cd06f-ce95-0924-0188-1e7015de277d" href="/clozd-platform" class="nav-li-arrow-container wla-product product-l-5 w-inline-block"><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/64d50ef8e2065f96509bdd6e_Group%20(49).svg" loading="lazy" alt="" class="image-381"/><div><div class="wla div-block-336"><h1 class="heading-151">Platform Overview</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362af9f8f1604bd678d2e87_Arrow%206%20(1).svg" loading="lazy" alt="arrow right " class="li-arrow"/></div><p class="paragraph-137">Learn what the Clozd Platform can do for you.</p></div></a><a data-w-id="f4e49b61-a2c3-d054-b4ea-ec45418c2827" href="/win-loss-consultants" class="nav-li-arrow-container-consulting wla-solutions product-l-6 w-inline-block"><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/64d50f1cad1dbbbd85707dc1_Group%20(50).svg" loading="lazy" alt="" class="image-381"/><div><div class="wla div-block-336"><h1 class="heading-152">Consulting</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362af9f8f1604bd678d2e87_Arrow%206%20(1).svg" loading="lazy" alt="arrow right " class="li-arrow"/></div><p class="paragraph-137">Work with the industry's top win-loss experts.</p></div></a></div><div class="div-block-335-product"><div class="text-block-173-right">Product Features</div><div data-w-id="9c1ca28f-5086-370a-8e82-96519102d24c" class="nav-li-arrow-container"><a href="/platform/data-collection" data-w-id="9c1ca28f-5086-370a-8e82-96519102d24d" class="solutions-l-11">Gather Feedback</a><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362af9f8f1604bd678d2e87_Arrow%206%20(1).svg" 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convenient for them.</p><a href="https://www.clozd.com/flex/flexinterviews" class="link-block-43 hiddennew w-inline-block"><div class="text-block-2085">Learn more</div><div class="html-embed-42 w-embed"><svg width="18" height="11.140625" viewBox="0 0 18 15" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M1 6.5C0.447715 6.5 4.82823e-08 6.94772 0 7.5C-4.82823e-08 8.05228 0.447715 8.5 1 8.5L1 6.5ZM17.7071 8.20711C18.0976 7.81658 18.0976 7.18342 17.7071 6.79289L11.3431 0.428933C10.9526 0.0384087 10.3195 0.0384086 9.92893 0.428933C9.53841 0.819457 9.53841 1.45262 9.92893 1.84315L15.5858 7.5L9.92893 13.1569C9.53841 13.5474 9.53841 14.1805 9.92893 14.5711C10.3195 14.9616 10.9526 14.9616 11.3431 14.5711L17.7071 8.20711ZM1 8.5L17 8.5L17 6.5L1 6.5L1 8.5Z" fill="currentColor"/> </svg></div></a></div></div><div class="nav-title-resources">Resources</div><div class="resources-nav standard-drop-shadow test"><img 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href="https://www.clozd.com/resources/definitive-guide-to-win-loss-analysis" data-w-id="1eab76cf-6da0-0b28-5fd9-e76f8785e9bf" class="product-l-5-4">Win-Loss Analysis Guide</a><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362af9f8f1604bd678d2e87_Arrow%206%20(1).svg" loading="lazy" alt="arrow right " class="li-arrow"/></div><div class="nav-li-arrow-container resources"><a href="/revenue-calculator" data-w-id="e6d829b0-c5aa-c989-4353-d4eb03eacaaf" class="product-l-5-5">ROI Calculator</a><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362af9f8f1604bd678d2e87_Arrow%206%20(1).svg" loading="lazy" alt="arrow right " class="li-arrow"/></div><div class="nav-li-arrow-container resources"><a href="https://www.winlossweek.com/" data-w-id="72e33c92-90a9-53fe-92f5-8dd4699d42c5" target="_blank" class="product-l-5-4-2">Win-Loss Week</a><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362af9f8f1604bd678d2e87_Arrow%206%20(1).svg" loading="lazy" alt="arrow right " class="li-arrow"/></div></div><div class="nav-item-right resources"><h1 class="resource-card-h">Heading</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/65d92388f28a03b047648011_image%204.png" loading="lazy" alt="" class="wl-101-img nav wlw-img"/><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/64d51ee4c5f24b87c6b29908_Group%201753%20(1).svg" loading="lazy" alt="" class="wlw-img"/><p class="resources-card-p">The annual conference that helps you win more.</p><div id="wlw-link" class="visit-wl-link nav"><a href="https://www.winlossweek.com/" class="wl-link">Win-Loss Week</a><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362af9f8f1604bd678d2e87_Arrow%206%20(1).svg" loading="lazy" alt="arrow right " class="li-arrow"/></div></div></div><div class="nav-title-company">Company</div><div class="company-nav standard-drop-shadow test"><img 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class="w-inline-block"><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/65a19f67b74b29a490c495ee_Layer_1%20(4).png" loading="lazy" sizes="(max-width: 479px) 46vw, (max-width: 991px) 110px, 100vw" srcset="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/65a19f67b74b29a490c495ee_Layer_1%20(4)-p-500.png 500w, https://cdn.prod.website-files.com/602c29edc35660e6c913f956/65a19f67b74b29a490c495ee_Layer_1%20(4).png 800w" alt="" class="image-4526"/></a><div class="mobile-hamburger"><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362dbf2d915441cb3b314e2_Group%201755.svg" loading="lazy" alt="" class="image-446"/></div></div><div class="mobile-nav-container"><div class="mobile-menu standard-drop-shadow"><div class="mobile-top-half-menu"><div class="mobile-menu-top"><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/65a19f67b74b29a490c495ee_Layer_1%20(4).png" loading="lazy" sizes="100vw" srcset="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/65a19f67b74b29a490c495ee_Layer_1%20(4)-p-500.png 500w, https://cdn.prod.website-files.com/602c29edc35660e6c913f956/65a19f67b74b29a490c495ee_Layer_1%20(4).png 800w" alt="" class="image-4526"/><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/637685c3abe61b54436181c2_Group%201756.svg" loading="lazy" alt="" class="mobile-close"/></div><div class="mobile-menu-row1"><div class="mobile-row-top"><h1 class="heading-56">Solutions</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right"/></div><p class="paragraph-53">Win more revenue by understanding deeply why your buyers buy and customers churn.</p></div><div class="mobile-menu-row2"><div class="mobile-row-top"><h1 class="heading-56">Product</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right"/></div><p class="paragraph-53">Clozd's tech and people help you drive strategic change from win-loss insights.</p></div><div class="mobile-menu-row3"><div class="mobile-row-top"><h1 class="heading-56">Resources</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right"/></div></div><div class="mobile-menu-row4"><div class="mobile-row-top"><h1 class="heading-56">Company</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right"/></div></div></div><div class="mobile-btn-holder"><div class="mobile-menu-btn-container"><a href="/talk-with-us" class="btn-black-mobile w-button">Talk With Us</a><div class="mobile-login-container"><a href="https://app.clozd.com/" target="_blank" class="link-12">Log In</a><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right" class="image-288"/></div></div></div></div><div class="mobile-solutions standard-drop-shadow"><div class="mobile-top-half"><div class="mobile-menu-top"><div class="back-arrow-container"><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/637685c3abe61b77ee6181c3_Arrow%206%20(1).svg" loading="lazy" alt="" class="image-173"/><div class="text-block-73">Back</div></div><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/637685c3abe61b54436181c2_Group%201756.svg" loading="lazy" alt="" class="mobile-close"/></div><div class="div-block-269"><h1 class="heading-58">Solutions</h1></div><div class="text-block-174">Use Case</div><a href="/win-loss-analysis" class="solutions-link-1-2 w-inline-block"><div class="mobile-row-top"><h1 class="heading-56">Win-Loss Analysis</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right"/></div><p class="paragraph-53">Learn how win-loss with Clozd will increase your win rate.</p></a><a href="/churn-analysis" class="solutions-link-2-2 w-inline-block"><div class="mobile-row-top"><h1 class="heading-56">Churn Analysis</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right"/></div><p class="paragraph-56">Boost customer retention by partnering with Clozd</p></a><div class="text-block-174">Clozd for ...</div><a href="/persona-sales" class="solutions-link-2-1 w-inline-block"><div class="mobile-row-top"><h1 class="heading-56">Sales Leaders</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right"/></div></a><a href="/persona-product-marketing" class="solutions-link-2-1 w-inline-block"><div class="mobile-row-top"><h1 class="heading-56">Product Marketers</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right"/></div></a><a href="/persona-executives" class="solutions-link-2-1 w-inline-block"><div class="mobile-row-top"><h1 class="heading-56">Executives</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right"/></div></a><a href="/persona-marketing" class="solutions-link-2-1 w-inline-block"><div class="mobile-row-top"><h1 class="heading-56">Marketing Leaders</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right"/></div></a><a href="/persona-sales-ops" class="solutions-link-2-1 w-inline-block"><div class="mobile-row-top"><h1 class="heading-56">Sales Operations</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right"/></div></a><div class="mobile-btn-holder-solutions"><div class="mobile-menu-btn-container"><a href="#" class="btn-black-mobile w-button">Talk With Us</a><div class="mobile-login-container"><a href="https://app.clozd.com/auth/login" target="_blank" class="link-12">Log In</a><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right" class="image-288"/></div></div></div></div></div><div class="mobile-product standard-drop-shadow"><div class="mobile-top-half-prod"><div class="mobile-menu-top"><div class="back-arrow-container"><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/637685c3abe61b77ee6181c3_Arrow%206%20(1).svg" loading="lazy" alt="" class="image-173"/><div class="text-block-73">Back</div></div><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/637685c3abe61b54436181c2_Group%201756.svg" loading="lazy" alt="" class="mobile-close"/></div><div class="div-block-269"><h1 class="heading-58">product</h1></div><a href="/clozd-platform" class="solutions-link-1-2 w-inline-block"><div class="mobile-row-top"><h1 class="heading-56">Clozd Platform</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right"/></div><p class="paragraph-61">Learn how we automate win-loss, deliver actionable insights, and help you win more.</p></a><a href="/win-loss-consultants" class="solutions-link-2-2 w-inline-block"><div class="mobile-row-top"><h1 class="heading-56">Our Consultants</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right"/></div><p class="paragraph-61">Passionate win-loss experts to help guide your program.</p></a><div class="product-container"><div class="text-block-2032">Product Features</div><a href="/platform/data-collection" class="product-item w-inline-block"><div class="text-block-2033 mobile-menu">Gather Feedback</div><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/654eacc607a88975825c5f64_Arrow%208.svg" loading="lazy" alt=""/></a><a href="/platform/data-collection" class="product-item w-inline-block"><div class="text-block-2033 mobile-menu">Analyze Data</div><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/654eacc607a88975825c5f64_Arrow%208.svg" loading="lazy" alt=""/></a><a href="/platform/data-collection" class="product-item w-inline-block"><div class="text-block-2033 mobile-menu">Share Insights</div><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/654eacc607a88975825c5f64_Arrow%208.svg" loading="lazy" alt=""/></a></div></div><div class="mobile-btn-holder"><div class="mobile-menu-btn-container"><a href="#" class="btn-black-mobile w-button">Talk With Us</a><div class="mobile-login-container"><a href="https://app.clozd.com/auth/login" target="_blank" class="link-12">Log In</a><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right" class="image-288"/></div></div></div></div><div class="mobile-resources standard-drop-shadow"><div class="mobile-top-half-resources"><div class="mobile-menu-top"><div class="back-arrow-container"><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/637685c3abe61b77ee6181c3_Arrow%206%20(1).svg" loading="lazy" alt="" class="image-173"/><div class="text-block-73">Back</div></div><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/637685c3abe61b54436181c2_Group%201756.svg" loading="lazy" alt="" class="mobile-close"/></div><div class="div-block-269"><h1 class="heading-58">Resources</h1></div><a href="/resource-library" class="solutions-link-1-2r w-inline-block"><div class="mobile-row-top"><h1 class="heading-56">Learn Win-Loss: Resources</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right"/></div></a><a href="/customer-stories" class="solutions-link-2-2 r w-inline-block"><div class="mobile-row-top"><h1 class="heading-56">Customer Stories</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right"/></div></a><a href="/resources/definitive-guide-to-win-loss-analysis" class="solutions-link-2-2 r w-inline-block"><div class="mobile-row-top"><h1 class="heading-56">Win-Loss Analysis Guide</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right"/></div></a><a href="/revenue-calculator" class="solutions-link-2-2 r w-inline-block"><div class="mobile-row-top"><h1 class="heading-56">ROI Calculator</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right"/></div></a><a href="https://www.winlossweek.com/" target="_blank" class="solutions-link-2-2 r w-inline-block"><div class="mobile-row-top"><h1 class="heading-56">Win-Loss Week</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right"/></div></a></div><div class="mobile-btn-holder-resources"><div class="mobile-menu-btn-container"><a href="#" class="btn-black-mobile w-button">Talk With Us</a><div class="mobile-login-container"><a href="https://app.clozd.com/auth/login" target="_blank" class="link-12">Log In</a><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right" class="image-288"/></div></div></div></div><div class="mobile-company standard-drop-shadow"><div class="mobile-top-half-company"><div class="mobile-menu-top"><div class="back-arrow-container"><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/637685c3abe61b77ee6181c3_Arrow%206%20(1).svg" loading="lazy" alt="" class="image-173"/><div class="text-block-73">Back</div></div><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/637685c3abe61b54436181c2_Group%201756.svg" loading="lazy" alt="" class="mobile-close"/></div><div class="div-block-269"><h1 class="heading-58">company</h1></div><a href="/about-us" class="solutions-link-1-2 r w-inline-block"><div class="mobile-row-top"><h1 class="heading-56">About Us</h1><img 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class="post-text-top"><img src="" loading="lazy" alt="" class="image-298 w-dyn-bind-empty"/><div class="text-block-127">BLOG POST</div><div class="text-block-128">|</div><div class="text-block-127">5 MIN READ</div></div><div class="post-text-mid"><h1 class="heading-111">Clearbit relies on win-loss analysis to increase buyer empathy, guide its product roadmap</h1><div class="text-block-129 w-dyn-bind-empty"></div></div><div class="text-tags"><div class="tag-item"><div id="type-text">Use Case</div></div></div></div></div></div><div class="blog-content-head"><div class="blog-content"><div class="wtlm"><div class="learn-more-head">Ready to win more deals?</div><div class="learn-more-p">Learn how we capture in-depth buyer feedback—and how it can transform your business.</div><a href="/talk-with-us" class="btn-gradient-home w-button">Book a demo</a></div><div class="blog-text-container"><div class="blog-text blog-t-940 w-richtext"><p>Clearbit has taken a product-centric approach to win-loss analysis, with a primary focus on increasing both product adoption and customer retention. While product-led change takes time, Clearbit has already launched two new products in 2023 and continues to rely on unbiased and transparent customer feedback—delivered by Clozd—to identify specific pain points as they rebuild their product roadmap.</p><h2><strong>Building a data-driven product roadmap</strong>‍</h2><p>Many companies use win-loss analysis as a way for their sales and marketing teams to uncover hidden revenue opportunities. </p><p><strong>Clearbit is taking a different approach.</strong></p><p>“I think our use case, or at least the way we've used Clozd data, is a little bit unique,” said Rebecca Yang, Clearbit’s VP of engineering. “Others may see it as a way to make sure they’re doing a good job with customer success and relationship management, but I view it through a product lens.”</p><p>Rebecca leads Clearbit’s engineering, product, data science and analytics, and technical support teams, and these days—amidst macro-economic turmoil, especially for tech companies—one objective hovers above the rest: to reduce customer attrition by creating the best possible product experience.</p><p>Clearbit is several months into the difficult journey of rebuilding their product roadmap, and Clozd has become a critical tool for Rebecca as she prioritizes projects based on the win-loss data that reinforces them.</p><blockquote>“It's been great,” she said. <strong>“If you look at our product roadmap, huge swaths of it have been dictated by the information we claim from reading Clozd reports and looking at the themes and customer pain points.</strong> I was reading a Clozd report today that reviewed the main reasons our <a href="https://www.clozd.com/churn-analysis">customers churn</a>, and we've either fixed or are in the process of fixing a bunch of them."</blockquote><p>Clearbit has already launched two new products in 2023: AI-powered categorization, which optimizes lead scoring, routing, and analytics processes for B2B go-to-market teams; and Global Coverage, which enables Clearbit to identify and enrich any company or contact—from any country, in any language. </p><p>The development of these products—which have dramatically improved Clearbit’s coverage across EMEA, APAC, and Latin America—was heavily informed by win-loss data.</p><p>“It’s scary to just completely change your track and go after something else,” Rebecca said. “And there was a part of me that was like, ‘This is the most validated roadmap I've ever pursued.’ That was my honest feeling. But it still felt uncertain because you just never know. So I'm glad it worked, and I'm glad this process has been validated. I'm going to keep doing it.”</p><h2><strong>Delivering valuable, objective product validation</strong></h2><p>Customer feedback has been an important part of Clearbit’s product development, and one benefit of partnering with Clozd is that customers and prospects are consistently more transparent when talking to an objective third party. </p><p>Likewise, Clozd program managers don’t have the same agenda as sales reps, marketing managers, and product designers when they reach out to buyers.</p><p>“I think the story in my head is that our customers are more honest with someone who isn't with Clearbit because they don't have to worry about hurting our feelings,” Rebecca said.</p><p><strong>Having a high level of objectivity is a priority for Clearbit’s team </strong>as they seek to design and validate products that will actually help meet the needs of their customers. Doing that at scale—and working with a number of different stakeholders who each have different perspectives and biases—can be especially difficult.</p><blockquote>“As an executive or someone who's overseeing a larger portion of the product surface area, this is really, really valuable for me,” Rebecca said. “As much as I want to believe that everyone on my team is really unbiased, I think people tend to have things that they're excited about—things that they want to validate and might not be looking at the data with the same level of objectivity. <strong>So what's really nice about having a third party who's handling all of this is I don't have to worry about that. I know there's objectivity.”</strong></blockquote><p>Having confidence in that feedback from Clozd is even more important because the consequences of making the wrong product decisions are long-lasting.</p><p>“This feedback is obviously valuable when you're evaluating how your sales team is doing, but oh my gosh, making a bad decision is so expensive for our product team because of just how long that bad decision can cascade,” Rebecca said. <strong>“Especially on the product side, the work we do today takes a long time to actually manifest into retention or new business.</strong> It's why velocity and shipping matter so much—because it takes time to change perception and change hearts and minds in the market.”</p><h2><strong>Setting their sights on reducing churn</strong></h2><p>Rebecca’s hope is that using win-loss data as a guide for product development and validation will help Clearbit increase buyer empathy and boost customer retention.</p><p>“I think a lot of companies are dealing with challenges with retention right now,” she said. “But from my perspective, it's like, yeah, the market sucks and there's going to be things that are outside of our control. <strong>This is so within our control, and it helps.”</strong></p><p>While there are no quick fixes, Clozd has helped Rebecca identify specific pain points that have kept some of Clearbit’s customers from adopting their product. It’s also given her a better view into exactly why customers churn.</p><p>“We were able to get to the core of some issues that current customers were having that were causing them to not renew,” she said. “And what was really interesting is that we saw those same issues with net new deals, so it validated that these were important problems on the product side that needed attention.” </p><p>Just like products take months, or even years, to develop, building and maintaining customer relationships is also painstaking and time-intensive—and the results of those efforts are not always immediately evident. </p><p>That said, thanks in large part to their continued reliance on win-loss feedback and data-driven validation, Clearbit is beginning to see significant improvement in their churn rates.</p><blockquote>‍<strong>“What we’ve seen is just, quarter over quarter, a massive improvement in retention,” </strong>Rebecca said. “Greater than 10 percent GRR improvement quarter over quarter. And I mean like an actual 10 percent jump—not like 10 percent improvement over the previous GRR. And additionally—this is anecdotal because we don't have enough volume to say for sure—but anecdotally, the entire exec team reviews every single closed interview, and we’ve seen these pain points show up less and less in the interview, which is awesome. It means that the work we're doing is noticed and that our customers are realizing the attention we're paying to these problems.”</blockquote></div></div></div><div class="html-embed-25 w-embed w-iframe w-script"><div style="padding:100% 0 0 0;position:relative;"><iframe src="https://player.vimeo.com/video/1032086037?badge=0&autopause=0&player_id=0&app_id=58479" frameborder="0" allow="autoplay; fullscreen; picture-in-picture; clipboard-write" style="position:absolute;top:0;left:0;width:100%;height:100%;" title="Workflows by Clozd"></iframe></div><script src="https://player.vimeo.com/api/player.js"></script> <script> $(".blog-text h2").each(function(index) { $(this).attr("id", index + 1); }); var ToC = "<div class='table-of-contents' id='table-of-contents'>" + "<div id='hide-arrow'></div>" + "<h2>On this page</h2>" + "<ul class='content-list'>"; $("h2").each(function() { var el = $(this); var title = el.text(); var link = "#" + el.attr("id"); var newLine = "<li>" + "<a href='" + link + "'>" + title + "</a>" + "</li>"; 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Churn interviews explore the deeper perspectives of users who decide to terminate their relationship with you.</p></a></div><div role="listitem" class="collection-item-6 w-dyn-item"><a href="/blog/the-state-of-win-loss-analysis-2020-survey" target="_blank" class="link-block-23 w-inline-block"><img src="https://cdn.prod.website-files.com/602c29ed0ff4ed6f28e3a6dd/60761d800167539ecde5055d_state-background.png" loading="lazy" alt="" sizes="280px" srcset="https://cdn.prod.website-files.com/602c29ed0ff4ed6f28e3a6dd/60761d800167539ecde5055d_state-background-p-500.png 500w, https://cdn.prod.website-files.com/602c29ed0ff4ed6f28e3a6dd/60761d800167539ecde5055d_state-background.png 1000w" class="image-309"/><div class="div-block-307"><img src="https://cdn.prod.website-files.com/602c29ed0ff4ed6f28e3a6dd/63ffbc60965d4e1334704958_Group%201910.svg" loading="lazy" alt="" class="image-349"/><div>BLOG POST</div><div class="text-block-160">|</div><div>1 min read</div></div><h1 class="heading-116">The State of Win-Loss Survey</h1><p class="paragraph-96">Clozd and The Pragmatic Institute have teamed up to conduct The State of Win-Loss Analysis 2020 Survey.</p></a></div></div></div><div id="use-case-wrap" class="use-case-related-wrap w-dyn-list"><div role="list" class="collection-list-6 w-dyn-items"><div role="listitem" class="collection-item-6 w-dyn-item"><a href="/blog/the-importance-of-win-loss-analysis" target="_blank" class="link-block-24 w-inline-block"><img src="https://cdn.prod.website-files.com/602c29ed0ff4ed6f28e3a6dd/6047e7f2958bce92f3291961_why-conduct-win-loss-analysis.jpg" loading="lazy" alt="" class="image-309"/><div class="div-block-307"><img src="https://cdn.prod.website-files.com/602c29ed0ff4ed6f28e3a6dd/63ffbc60965d4e1334704958_Group%201910.svg" loading="lazy" alt="" class="image-348"/><div>BLOG POST</div><div class="text-block-159">|</div><div>3 min read</div></div><h1 class="heading-116">Why Conduct Win Loss Analysis?</h1><p class="paragraph-96">Don't rely on your sales team for unbiased feedback about your buyers—they will be wrong more than half the time. For feedback about how buyers perceive your business, go straight to the source.</p></a></div><div role="listitem" class="collection-item-6 w-dyn-item"><a href="/blog/interview-the-influence-of-pricing-on-deal-outcomes" target="_blank" class="link-block-24 w-inline-block"><img src="https://cdn.prod.website-files.com/602c29ed0ff4ed6f28e3a6dd/6047f5ab6fa450fb8c43ff7c_Price%2BTags.jpeg" loading="lazy" alt="" sizes="280px" srcset="https://cdn.prod.website-files.com/602c29ed0ff4ed6f28e3a6dd/6047f5ab6fa450fb8c43ff7c_Price%2BTags-p-500.jpeg 500w, https://cdn.prod.website-files.com/602c29ed0ff4ed6f28e3a6dd/6047f5ab6fa450fb8c43ff7c_Price%2BTags-p-800.jpeg 800w, https://cdn.prod.website-files.com/602c29ed0ff4ed6f28e3a6dd/6047f5ab6fa450fb8c43ff7c_Price%2BTags.jpeg 1000w" class="image-309"/><div class="div-block-307"><img src="https://cdn.prod.website-files.com/602c29ed0ff4ed6f28e3a6dd/63ffbc60965d4e1334704958_Group%201910.svg" loading="lazy" alt="" class="image-348"/><div>BLOG POST</div><div class="text-block-159">|</div><div>9 min read</div></div><h1 class="heading-116">Interview: The Influence of Pricing on Deal Outcomes</h1><p class="paragraph-96">Pricing plays a large role on vendor selection. 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w-slider-mask"><div class="slide-13 w-slide"><div class="review-top-3"><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362af9f8f160431a18d2e85_Group%20(7).svg" loading="lazy" alt="quote " class="image-230"/><h1 class="heading-69">Clozd gave us insights into <strong>the 'why' we were winning deals."</strong></h1></div><div class="review-bottom-2"><div class="review-left"><h1 class="heading-104">Ike Nwabah </h1><h1 class="heading-60 heading-93 heading-94 heading-95 heading-96 heading-97 heading-98-copy name-review-slider heading-99 heading-100 heading-101 slider-name heading-102 quote-1-titlie"> | VP of Marketing</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362af8f6f9a014c7910e09e_Group%20970.svg" loading="lazy" alt="tableau " class="image-62"/></div><div class="review-right-3"><a data-w-id="6e0bb5fa-101a-5a62-088d-ffb4e512907c" href="https://www.g2.com/products/clozd-clozd/reviews/clozd-review-7806957" target="_blank" class="link-block-11 w-inline-block"><div class="text-block-105">Read Review</div><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362af9f8f1604bd678d2e87_Arrow%206%20(1).svg" loading="lazy" alt="arrow right " class="image-229"/><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right" class="black-arrow4"/></a></div></div></div><div class="w-slide"><div class="review-top-3"><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362af9f8f160431a18d2e85_Group%20(7).svg" loading="lazy" alt="quote " class="image-230"/><h1 class="heading-69">Outstanding means of <strong>understanding why</strong> you win and lose."</h1></div><div class="review-bottom-2"><div class="review-left"><h1 class="heading-104">Tripp R. </h1><h1 class="heading-60 heading-93 heading-94 heading-95 heading-96 heading-97 heading-98-copy name-review-slider heading-99 heading-100 heading-101 slider-name heading-102 heading-103"> | Global Competitive Insights Manager</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362af8f6f9a014c7910e09e_Group%20970.svg" loading="lazy" alt="tableau " class="image-62"/></div><div class="review-right-3"><a data-w-id="6e0bb5fa-101a-5a62-088d-ffb4e5129091" href="https://www.g2.com/products/clozd-clozd/reviews/clozd-review-7774622" target="_blank" class="link-block-11 w-inline-block"><div class="text-block-105">Read Review</div><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362af9f8f1604bd678d2e87_Arrow%206%20(1).svg" loading="lazy" alt="arrow right " class="image-229"/><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right" class="black-arrow4"/></a></div></div></div><div class="w-slide"><div class="review-top-3"><img 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