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class="nav-li-arrow-container"><a href="/persona-marketing" data-w-id="8d6913ab-f8b0-c7cf-d6d5-930969339524" class="solutions-l-14">Marketing</a><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362af9f8f1604bd678d2e87_Arrow%206%20(1).svg" loading="lazy" alt="arrow right " class="li-arrow2"/></div><div data-w-id="8e6c0f3d-6166-de63-914a-5cd1f69d4f35" class="nav-li-arrow-container"><a href="/persona-sales-ops" data-w-id="8e6c0f3d-6166-de63-914a-5cd1f69d4f36" class="solutions-l-15">Sales Ops</a><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362af9f8f1604bd678d2e87_Arrow%206%20(1).svg" loading="lazy" alt="arrow right " class="li-arrow2"/></div></div></div><div class="nav-item-right-solutions"><h1 class="solutions-card-h">Explore Our Proven Win-Loss Solutions</h1><p class="solutions-card-p">Win more revenue by understanding deeply why your buyers buy and customers churn.</p></div></div><div class="nav-title-product">Product</div><div class="product-nav standard-drop-shadow"><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/637685c3abe61b78906181c1_Rectangle%201376.svg" loading="lazy" alt="" class="image-220"/><div class="div-block-338"><div class="nav-item-left-prod"><a data-w-id="cb8cd06f-ce95-0924-0188-1e7015de277d" href="/clozd-platform" class="nav-li-arrow-container wla-product product-l-5 w-inline-block"><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/64d50ef8e2065f96509bdd6e_Group%20(49).svg" loading="lazy" alt="" class="image-381"/><div><div class="wla div-block-336"><h1 class="heading-151">Platform Overview</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362af9f8f1604bd678d2e87_Arrow%206%20(1).svg" loading="lazy" alt="arrow right " class="li-arrow"/></div><p class="paragraph-137">Learn what the Clozd Platform can do for you.</p></div></a><a data-w-id="f4e49b61-a2c3-d054-b4ea-ec45418c2827" href="/win-loss-consultants" class="nav-li-arrow-container-consulting wla-solutions product-l-6 w-inline-block"><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/64d50f1cad1dbbbd85707dc1_Group%20(50).svg" loading="lazy" alt="" class="image-381"/><div><div class="wla div-block-336"><h1 class="heading-152">Consulting</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362af9f8f1604bd678d2e87_Arrow%206%20(1).svg" loading="lazy" alt="arrow right " class="li-arrow"/></div><p class="paragraph-137">Work with the industry's top win-loss experts.</p></div></a></div><div class="div-block-335-product"><div class="text-block-173-right">Product Features</div><div data-w-id="9c1ca28f-5086-370a-8e82-96519102d24c" class="nav-li-arrow-container"><a href="/platform/data-collection" data-w-id="9c1ca28f-5086-370a-8e82-96519102d24d" class="solutions-l-11">Gather Feedback</a><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362af9f8f1604bd678d2e87_Arrow%206%20(1).svg" 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convenient for them.</p><a href="https://www.clozd.com/flex/flexinterviews" class="link-block-43 hiddennew w-inline-block"><div class="text-block-2085">Learn more</div><div class="html-embed-42 w-embed"><svg width="18" height="11.140625" viewBox="0 0 18 15" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M1 6.5C0.447715 6.5 4.82823e-08 6.94772 0 7.5C-4.82823e-08 8.05228 0.447715 8.5 1 8.5L1 6.5ZM17.7071 8.20711C18.0976 7.81658 18.0976 7.18342 17.7071 6.79289L11.3431 0.428933C10.9526 0.0384087 10.3195 0.0384086 9.92893 0.428933C9.53841 0.819457 9.53841 1.45262 9.92893 1.84315L15.5858 7.5L9.92893 13.1569C9.53841 13.5474 9.53841 14.1805 9.92893 14.5711C10.3195 14.9616 10.9526 14.9616 11.3431 14.5711L17.7071 8.20711ZM1 8.5L17 8.5L17 6.5L1 6.5L1 8.5Z" fill="currentColor"/> </svg></div></a></div></div><div class="nav-title-resources">Resources</div><div class="resources-nav standard-drop-shadow test"><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/637685c3abe61b78906181c1_Rectangle%201376.svg" loading="lazy" alt="" class="image-220"/><div class="nav-item-left-resources resources"><div class="nav-li-arrow-container resources"><a href="/resource-library" data-w-id="72e33c92-90a9-53fe-92f5-8dd4699d42c1" class="product-l-5-1">Learn Win-Loss: Resources</a><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362af9f8f1604bd678d2e87_Arrow%206%20(1).svg" loading="lazy" alt="arrow right " class="li-arrow"/></div><div class="nav-li-arrow-container resources"><a data-w-id="72e33c92-90a9-53fe-92f5-8dd4699d42bd" href="/customer-stories" class="product-l-5-3">Customer Stories</a><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362af9f8f1604bd678d2e87_Arrow%206%20(1).svg" loading="lazy" alt="arrow right " class="li-arrow"/></div><div class="nav-li-arrow-container resources"><a href="https://www.clozd.com/resources/definitive-guide-to-win-loss-analysis" data-w-id="1eab76cf-6da0-0b28-5fd9-e76f8785e9bf" class="product-l-5-4">Win-Loss Analysis Guide</a><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362af9f8f1604bd678d2e87_Arrow%206%20(1).svg" loading="lazy" alt="arrow right " class="li-arrow"/></div><div class="nav-li-arrow-container resources"><a href="/revenue-calculator" data-w-id="e6d829b0-c5aa-c989-4353-d4eb03eacaaf" class="product-l-5-5">ROI Calculator</a><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362af9f8f1604bd678d2e87_Arrow%206%20(1).svg" loading="lazy" alt="arrow right " class="li-arrow"/></div><div class="nav-li-arrow-container resources"><a href="https://www.winlossweek.com/" data-w-id="72e33c92-90a9-53fe-92f5-8dd4699d42c5" target="_blank" class="product-l-5-4-2">Win-Loss Week</a><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362af9f8f1604bd678d2e87_Arrow%206%20(1).svg" loading="lazy" alt="arrow right " class="li-arrow"/></div></div><div class="nav-item-right resources"><h1 class="resource-card-h">Heading</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/65d92388f28a03b047648011_image%204.png" loading="lazy" alt="" class="wl-101-img nav wlw-img"/><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/64d51ee4c5f24b87c6b29908_Group%201753%20(1).svg" loading="lazy" alt="" class="wlw-img"/><p class="resources-card-p">The annual conference that helps you win more.</p><div id="wlw-link" class="visit-wl-link nav"><a href="https://www.winlossweek.com/" class="wl-link">Win-Loss Week</a><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362af9f8f1604bd678d2e87_Arrow%206%20(1).svg" loading="lazy" alt="arrow right " class="li-arrow"/></div></div></div><div class="nav-title-company">Company</div><div class="company-nav standard-drop-shadow test"><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/637685c3abe61b78906181c1_Rectangle%201376.svg" loading="lazy" alt="" class="image-220"/><div class="nav-item-left-company"><div class="nav-li-arrow-container"><a href="/about-us" data-w-id="72e33c92-90a9-53fe-92f5-8dd4699d42d6" class="company-l-1">About Us </a><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362af9f8f1604bd678d2e87_Arrow%206%20(1).svg" loading="lazy" alt="arrow right " class="li-arrow"/></div><div class="nav-li-arrow-container"><a href="/careers" data-w-id="72e33c92-90a9-53fe-92f5-8dd4699d42da" class="company-l-1">Careers</a><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362af9f8f1604bd678d2e87_Arrow%206%20(1).svg" loading="lazy" alt="arrow right " class="li-arrow"/></div></div><div class="nav-item-right"><h1 class="company-h">Learn More About Who We Are</h1><p class="company-card-p">Explore what it would be like to work at Clozd, and browse our current job openings.</p></div></div></div><div class="nav-right"><a href="/talk-with-us-modal" class="btn-black-4 w-button">Talk With Us</a><a data-w-id="72e33c92-90a9-53fe-92f5-8dd4699d42e5" href="https://app.clozd.com/auth/login" target="_blank" class="login-nav-container w-inline-block"><div class="login-nav">Log In</div><div class="html-embed-2 w-embed"><svg width="14" height="13" viewBox="0 0 14 13" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill="CurrentColor" d="M1 5.75C0.585786 5.75 0.25 6.08579 0.25 6.5C0.25 6.91421 0.585786 7.25 1 7.25L1 5.75ZM13.5303 7.03033C13.8232 6.73744 13.8232 6.26256 13.5303 5.96967L8.75736 1.1967C8.46447 0.903806 7.98959 0.903806 7.6967 1.1967C7.40381 1.48959 7.40381 1.96447 7.6967 2.25736L11.9393 6.5L7.6967 10.7426C7.40381 11.0355 7.40381 11.5104 7.6967 11.8033C7.98959 12.0962 8.46447 12.0962 8.75736 11.8033L13.5303 7.03033ZM1 7.25L13 7.25L13 5.75L1 5.75L1 7.25Z" fill="#14A6F8"/> </svg></div></a></div></div><div class="new-nav-mobile"><a href="/?r=0" class="w-inline-block"><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/65a19f67b74b29a490c495ee_Layer_1%20(4).png" loading="lazy" sizes="(max-width: 479px) 100vw, (max-width: 991px) 110px, 100vw" srcset="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/65a19f67b74b29a490c495ee_Layer_1%20(4)-p-500.png 500w, https://cdn.prod.website-files.com/602c29edc35660e6c913f956/65a19f67b74b29a490c495ee_Layer_1%20(4).png 800w" alt="" class="image-4526"/></a><div class="mobile-hamburger"><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362dbf2d915441cb3b314e2_Group%201755.svg" loading="lazy" alt="" class="image-446"/></div></div><div class="mobile-nav-container"><div class="mobile-menu standard-drop-shadow"><div class="mobile-top-half-menu"><div class="mobile-menu-top"><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/65a19f67b74b29a490c495ee_Layer_1%20(4).png" loading="lazy" sizes="100vw" srcset="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/65a19f67b74b29a490c495ee_Layer_1%20(4)-p-500.png 500w, https://cdn.prod.website-files.com/602c29edc35660e6c913f956/65a19f67b74b29a490c495ee_Layer_1%20(4).png 800w" alt="" class="image-4526"/><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/637685c3abe61b54436181c2_Group%201756.svg" loading="lazy" alt="" class="mobile-close"/></div><div class="mobile-menu-row1"><div class="mobile-row-top"><h1 class="heading-56">Solutions</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right"/></div><p class="paragraph-53">Win more revenue by understanding deeply why your buyers buy and customers churn.</p></div><div class="mobile-menu-row2"><div class="mobile-row-top"><h1 class="heading-56">Product</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right"/></div><p class="paragraph-53">Clozd's tech and people help you drive strategic change from win-loss insights.</p></div><div class="mobile-menu-row3"><div class="mobile-row-top"><h1 class="heading-56">Resources</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right"/></div></div><div class="mobile-menu-row4"><div class="mobile-row-top"><h1 class="heading-56">Company</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right"/></div></div></div><div class="mobile-btn-holder"><div class="mobile-menu-btn-container"><a href="/talk-with-us" class="btn-black-mobile w-button">Talk With Us</a><div class="mobile-login-container"><a href="https://app.clozd.com/" target="_blank" class="link-12">Log In</a><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right" class="image-288"/></div></div></div></div><div class="mobile-solutions standard-drop-shadow"><div class="mobile-top-half"><div class="mobile-menu-top"><div class="back-arrow-container"><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/637685c3abe61b77ee6181c3_Arrow%206%20(1).svg" loading="lazy" alt="" class="image-173"/><div class="text-block-73">Back</div></div><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/637685c3abe61b54436181c2_Group%201756.svg" loading="lazy" alt="" class="mobile-close"/></div><div class="div-block-269"><h1 class="heading-58">Solutions</h1></div><div class="text-block-174">Use Case</div><a href="/win-loss-analysis" class="solutions-link-1-2 w-inline-block"><div class="mobile-row-top"><h1 class="heading-56">Win-Loss Analysis</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right"/></div><p class="paragraph-53">Learn how win-loss with Clozd will increase your win rate.</p></a><a href="/churn-analysis" class="solutions-link-2-2 w-inline-block"><div class="mobile-row-top"><h1 class="heading-56">Churn Analysis</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right"/></div><p class="paragraph-56">Boost customer retention by partnering with Clozd</p></a><div class="text-block-174">Clozd for ...</div><a href="/persona-sales" class="solutions-link-2-1 w-inline-block"><div class="mobile-row-top"><h1 class="heading-56">Sales Leaders</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right"/></div></a><a href="/persona-product-marketing" class="solutions-link-2-1 w-inline-block"><div class="mobile-row-top"><h1 class="heading-56">Product Marketers</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right"/></div></a><a href="/persona-executives" class="solutions-link-2-1 w-inline-block"><div class="mobile-row-top"><h1 class="heading-56">Executives</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right"/></div></a><a href="/persona-marketing" class="solutions-link-2-1 w-inline-block"><div class="mobile-row-top"><h1 class="heading-56">Marketing Leaders</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right"/></div></a><a href="/persona-sales-ops" class="solutions-link-2-1 w-inline-block"><div class="mobile-row-top"><h1 class="heading-56">Sales Operations</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right"/></div></a><div class="mobile-btn-holder-solutions"><div class="mobile-menu-btn-container"><a href="#" class="btn-black-mobile w-button">Talk With Us</a><div class="mobile-login-container"><a href="https://app.clozd.com/auth/login" target="_blank" class="link-12">Log In</a><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right" class="image-288"/></div></div></div></div></div><div class="mobile-product standard-drop-shadow"><div class="mobile-top-half-prod"><div class="mobile-menu-top"><div class="back-arrow-container"><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/637685c3abe61b77ee6181c3_Arrow%206%20(1).svg" loading="lazy" alt="" class="image-173"/><div class="text-block-73">Back</div></div><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/637685c3abe61b54436181c2_Group%201756.svg" loading="lazy" alt="" class="mobile-close"/></div><div class="div-block-269"><h1 class="heading-58">product</h1></div><a href="/clozd-platform" class="solutions-link-1-2 w-inline-block"><div class="mobile-row-top"><h1 class="heading-56">Clozd Platform</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right"/></div><p class="paragraph-61">Learn how we automate win-loss, deliver actionable insights, and help you win more.</p></a><a href="/win-loss-consultants" class="solutions-link-2-2 w-inline-block"><div class="mobile-row-top"><h1 class="heading-56">Our Consultants</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right"/></div><p class="paragraph-61">Passionate win-loss experts to help guide your program.</p></a><div class="product-container"><div class="text-block-2032">Product Features</div><a href="/platform/data-collection" class="product-item w-inline-block"><div class="text-block-2033 mobile-menu">Gather Feedback</div><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/654eacc607a88975825c5f64_Arrow%208.svg" loading="lazy" alt=""/></a><a href="/platform/data-collection" class="product-item w-inline-block"><div class="text-block-2033 mobile-menu">Analyze Data</div><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/654eacc607a88975825c5f64_Arrow%208.svg" loading="lazy" alt=""/></a><a href="/platform/data-collection" class="product-item w-inline-block"><div class="text-block-2033 mobile-menu">Share Insights</div><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/654eacc607a88975825c5f64_Arrow%208.svg" loading="lazy" alt=""/></a></div></div><div class="mobile-btn-holder"><div class="mobile-menu-btn-container"><a href="#" class="btn-black-mobile w-button">Talk With Us</a><div class="mobile-login-container"><a href="https://app.clozd.com/auth/login" target="_blank" class="link-12">Log In</a><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right" class="image-288"/></div></div></div></div><div class="mobile-resources standard-drop-shadow"><div class="mobile-top-half-resources"><div class="mobile-menu-top"><div class="back-arrow-container"><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/637685c3abe61b77ee6181c3_Arrow%206%20(1).svg" loading="lazy" alt="" class="image-173"/><div class="text-block-73">Back</div></div><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/637685c3abe61b54436181c2_Group%201756.svg" loading="lazy" alt="" class="mobile-close"/></div><div class="div-block-269"><h1 class="heading-58">Resources</h1></div><a href="/resource-library" class="solutions-link-1-2r w-inline-block"><div class="mobile-row-top"><h1 class="heading-56">Learn Win-Loss: Resources</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right"/></div></a><a href="/customer-stories" class="solutions-link-2-2 r w-inline-block"><div class="mobile-row-top"><h1 class="heading-56">Customer Stories</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right"/></div></a><a href="/resources/definitive-guide-to-win-loss-analysis" class="solutions-link-2-2 r w-inline-block"><div class="mobile-row-top"><h1 class="heading-56">Win-Loss Analysis Guide</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right"/></div></a><a href="/revenue-calculator" class="solutions-link-2-2 r w-inline-block"><div class="mobile-row-top"><h1 class="heading-56">ROI Calculator</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right"/></div></a><a href="https://www.winlossweek.com/" target="_blank" class="solutions-link-2-2 r w-inline-block"><div class="mobile-row-top"><h1 class="heading-56">Win-Loss Week</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right"/></div></a></div><div class="mobile-btn-holder-resources"><div class="mobile-menu-btn-container"><a href="#" class="btn-black-mobile w-button">Talk With Us</a><div class="mobile-login-container"><a href="https://app.clozd.com/auth/login" target="_blank" class="link-12">Log In</a><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right" class="image-288"/></div></div></div></div><div class="mobile-company standard-drop-shadow"><div class="mobile-top-half-company"><div class="mobile-menu-top"><div class="back-arrow-container"><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/637685c3abe61b77ee6181c3_Arrow%206%20(1).svg" loading="lazy" alt="" class="image-173"/><div class="text-block-73">Back</div></div><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/637685c3abe61b54436181c2_Group%201756.svg" loading="lazy" alt="" class="mobile-close"/></div><div class="div-block-269"><h1 class="heading-58">company</h1></div><a href="/about-us" class="solutions-link-1-2 r w-inline-block"><div class="mobile-row-top"><h1 class="heading-56">About Us</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right"/></div></a><a href="/careers" class="solutions-link-1-2 r w-inline-block"><div class="mobile-row-top"><h1 class="heading-56">Careers</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right"/></div></a></div><div class="mobile-btn-holder"><div class="mobile-menu-btn-container"><a href="#" class="btn-black-mobile w-button">Talk With Us</a><div class="mobile-login-container"><a href="https://app.clozd.com/auth/login" target="_blank" class="link-12">Log In</a><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right" class="image-288"/></div></div></div></div></div><div class="html-embed-11 w-embed w-script"><script> //initially hide element $(".solutions-nav").hide(); $(".product-nav").hide(); $(".resources-nav").hide(); $(".company-nav").hide(); $(document).ready(function(){ //show title card $('html').click(function(){ $(".product-nav").hide(); $(".resources-nav").hide(); $(".company-nav").hide(); $(".solutions-nav").hide(); }); $(".nav-title-solutions").mouseenter(function(){ $(".solutions-nav").fadeIn(200).css('display', 'flex'); $(".product-nav").hide(); $(".resources-nav").hide(); $(".company-nav").hide(); }); $(".nav-title-product").mouseenter(function(){ $(".product-nav").fadeIn(200).css('display', 'flex'); $(".solutions-nav").hide(); $(".resources-nav").hide(); $(".company-nav").hide(); }); $(".nav-title-resources").mouseenter(function(){ $(".resources-nav").fadeIn(200).css('display', 'flex'); $(".product-nav").hide(); $(".solutions-nav").hide(); $(".company-nav").hide(); }); $(".nav-title-company").mouseenter(function(){ $(".company-nav").fadeIn(200).css('display', 'flex'); $(".product-nav").hide(); $(".resources-nav").hide(); $(".solutions-nav").hide(); }); //hide title card $(".solutions-nav").mouseleave(function(){ $(".solutions-nav").hide(); }); $(".product-nav").mouseleave(function(){ $(".product-nav").hide(); }); $(".resources-nav").mouseleave(function(){ $(".resources-nav").hide(); }); $(".company-nav").mouseleave(function(){ $(".company-nav").hide(); }); // right side of the card change $(".solutions-l-1").hover(function(){ $(".solutions-card-h").html("Explore Our Proven Win-Loss Solutions"); $(".solutions-card-p").html("Win more revenue by understanding deeply why your buyers buy and customers churn."); }); $(".solutions-l-2").hover(function(){ $(".solutions-card-h").html("Explore Our Proven Win-Loss Solutions"); $(".solutions-card-p").html("Win more revenue by understanding deeply why your buyers buy and customers churn."); }); $(".solutions-l-3").hover(function(){ $(".solutions-card-h").html("Customer Stories"); $(".solutions-card-p").html("Find out what our customers are saying about Clozd (spoiler: they love us)."); }); $(".solutions-l-11").hover(function(){ $(".solutions-card-h").html("Hit your quota with confidence"); $(".solutions-card-p").html("Get the truth about why you win and lose—and then use that data to make sure you hit your target."); }); $(".solutions-l-12").hover(function(){ $(".solutions-card-h").html("Accelerate product adoption and revenue growth"); $(".solutions-card-p").html("Influence your product roadmap and help your sales team close more deals."); }); $(".solutions-l-13").hover(function(){ $(".solutions-card-h").html("Build a sustainable competitive advantage"); $(".solutions-card-p").html("Align your teams, make strategic decisions, and drive revenue."); }); $(".solutions-l-14").hover(function(){ $(".solutions-card-h").html("Convert more leads into sales"); $(".solutions-card-p").html("Create optimal go-to-market strategies that improve revenue outcomes for their business."); }); $(".solutions-l-15").hover(function(){ 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w-richtext"><p><strong>The only thing worse than losing an important deal is not knowing why.</strong></p><p>Earlier in my career, I led the team that was responsible for closing what would be the biggest deal in the company’s history. <br/></p><p>We thought we’d done everything right, and we were confident that we’d win the deal based on our technical capabilities and the relationship we’d formed with the prospect. <br/></p><p>Then we got the news no sales leader ever wants to hear: They chose somebody else—and worse, we hadn’t even made it into the final round for consideration.<br/></p><p>Our CEO was upset.<br/></p><p>He called everyone involved into a room—proposal writers, the professional services team, and of course my sales team—and he went around the table asking each person to give their take on why we lost what would have been a landmark deal. <br/></p><p>Each response was a carefully crafted “CYA” explanation that attempted to avoid taking any of the blame.<br/></p><p>Finally, someone said, “Why don’t we just talk to the prospect and ask them what we did wrong?”<br/></p><p>Brilliant idea, right?<br/></p><p>So, we reached out to our contact, and they were happy to chat. When we asked why we lost, they told us that <strong>we were eliminated from consideration because our price point was too low.</strong> </p><p>“All the other vendors quoted a price 2–3 times higher than yours,” they said. “We didn’t even consider your RFP because we didn’t think you’d scoped the solution well enough, and we didn’t trust that you could deliver at that price point.”<br/></p><p>I was shocked.<br/></p><p><em>We lost because we were too … cheap?</em><br/></p><p>Nobody sitting around that table with our CEO had guessed that we lost because we’d quoted them a price that was <em>too low.</em><br/></p><p>It was a big “Aha!” moment for me, and I realized that we had very little insight into what happens on the buyers’ side of the deal.<br/></p><p>If you’ve ever worked in a revenue-generating role (sales, marketing, customer success) you probably have a story just like mine—where you’ve put a ton of effort, thoughtfulness, and resources into closing a deal, you feel like you’ve done everything right, and then that deal falls apart without a clear reason.<br/></p><p>When this happens, everyone involved has guesses, assumptions, or gut impressions as to why deals are lost—but it’s impossible to know for sure unless you ask your buyers.<br/></p><p><strong>That’s why savvy sales organizations are relying more and more on comprehensive win-loss analysis programs </strong>to continuously capture and analyze the real reasons they win and lose sales opportunities—directly from the mouths of their buyers.<br/></p><h2><strong>Game film for your business</strong></h2><p>Win-loss analysis for your company is like film study for sports teams. Great teams use film study to review past games (their own and their competitors’) to uncover ways to improve their performance and increase the probability of success moving forward.</p><figure style="max-width:1296px" class="w-richtext-align-fullwidth w-richtext-figure-type-image"><div><img src="https://cdn.prod.website-files.com/602c29ed0ff4ed6f28e3a6dd/65a16f2f3795c0559c263946_Group%2011455%20(1).png" loading="lazy" alt=""/></div></figure><p>Like film study, win-loss analysis is the process of going back and reviewing your closed opportunities—wins and losses—to uncover the trends and insights that can influence future success rates. <strong>Effective win-loss analysis helps companies identify and prioritize critical product gaps, enhance sales training and performance, improve marketing effectiveness, and build strategic alignment.</strong></p><div class="w-embed"><blockquote> "Every professional sports team reviews their footage to understand where they need to improve. Even amateur golfers record their swings to try and improve their terrible handicaps. Winning deals is our sport, and Clozd is our video review. Everybody needs to be making every effort to get clients sharing feedback with this program."  <strong class="name"><br>Ravi Kumaraswami </strong> <span class='title'>| President of Worldwide Field Operations at Riskified</span></blockquote> <style> .name { font-size: 14px; margin-top: 5px; } .title { font-size: 14px; margin-top: 5px; } </style></div><p>As the business landscape evolves with new technology and industry competitors, you can rely on your win-loss analysis efforts to help you differentiate your unique value props and sharpen your competitive edge. At Clozd, our mission is to use our innovative services and technology to help your company win more.</p><h2><strong>Win-loss analysis defined</strong></h2><p>A comprehensive win-loss analysis program systematically gathers insights from buyer interviews, surveys, and CRM data, then identifies and assesses the factors that contribute to why you win or lose opportunities. The process entails an in-depth review of sales data and market research to understand buyer purchase behavior and perception. The end goal of a successful win-loss analysis program is to consistently gain actionable insights that can be used to enhance business performance at all levels. </p><p>Win-loss analysis will also help you <a href="https://www.clozd.com/blog/competitive-intelligence-101-keys-to-a-strong-competitive-intelligence-program">know your competition</a> better. The information you gather from your buyers’ experiences will help you gauge the effectiveness of your competitors’ sales strategies, capitalize on their successful systems, and identify strengths and weaknesses in your own organizational processes.</p><div class="w-embed"><blockquote> “I manage a team, and at my level the most helpful thing is understanding where we’re strong and where we’re weak against various competitors. Knowing exactly how buyers are thinking and what they’re looking for helps us know how to position and run effective sales cycles. I read [our win-loss reports] diligently because of how they help inform my strategy across the team."  <strong class="name"><br>Abraham Darais </strong> <span class='title'>| Sales Manager at Qualtrics</span></blockquote> <style> .name { font-size: 14px; margin-top: 5px; } .title { font-size: 14px; margin-top: 5px; } </style></div><p><strong>Using a buyer-first approach to identify your strengths, weaknesses, and immediate competition is critical.</strong> Clozd creates win-loss strategies with this in mind to help your business prioritize accordingly.</p><figure style="max-width:710pxpx" class="w-richtext-align-fullwidth w-richtext-figure-type-image"><div><img src="https://cdn.prod.website-files.com/602c29ed0ff4ed6f28e3a6dd/6049432466b14324585bdf0e_football-1.png" loading="lazy" alt=""/></div></figure><h2><strong>How to calculate your win rate & win-loss ratio</strong></h2><p>Unlike other revenue tools that help you automate outreach and generate more pipeline, <strong>the goal of win-loss analysis is to help you increase your win rate</strong>.</p><p>Many revenue leaders don’t know what their win rate is—and they don’t realize that increasing it by just a few percentage points can help them hit revenue goals more quickly (and with fewer resources and headcount) than simply driving more pipeline.</p><div class="w-embed"><blockquote> “It only takes us winning one deal to make Clozd worth it.”  <strong class="name"><br>Rex Galbraith </strong> <span class='title'>| CRO at Consensus</span></blockquote> <style> .name { font-size: 14px; margin-top: 5px; } .title { font-size: 14px; margin-top: 5px; } </style></div><p>The simplest way to determine your win rate is to calculate the ratio of deals won to the number of total closed opportunities. (A closed opportunity is a deal where a buyer has made a final decision, and you’ve either won or lost.)</p><p>Once you analyze your win-loss ratio and calculate your win rate, you can get even more insight into why you’re winning and losing deals by <a href="https://www.clozd.com/blog/turn-win-loss-data-into-actionable-insights">adding context to your data</a>.</p><p>For example, you can:</p><ul role="list"><li>Examine your win rate by <strong>team</strong>, studying what your top performers are doing right so you can turn those insights into a sales coaching program.</li><li>Look at your win rate by <strong>industry</strong> to learn which prospects you’re most likely to close and where you should be focusing your marketing efforts.</li><li>Get an overview of your win rate by <strong>geography</strong> to compare trends in different sales regions and territories.</li><li>Filter your win rate by <strong>competitor</strong>, which will show you which companies you’re most likely to beat when you go head-to-head, as well as which companies tend to outperform you. This will allow you to create a sales and/or product strategy to step up your game and win more deals.</li></ul><p>When filtered correctly and viewed with the right context in mind, your win rate can provide you with powerful and actionable insights that will help you know what changes to make so you can win more.</p><p>Check out our blog post for an in-depth look at <a href="https://www.clozd.com/blog/sales-win-rate-is-what-exactly">how to calculate your win rate</a>.</p><h2><strong>Win-loss analysis best practices</strong></h2><p>Well-executed win-loss analysis programs help determine how you rank among your competition and how your customers perceive your offers. The practices listed below help you get ahead and win more deals.</p><h3><strong>1.</strong> <strong>Identify your goals </strong></h3><p>Most win-loss analysis programs start in an effort to solve a specific problem. As you conduct your win-loss program, you'll quickly realize that <strong>every department can get value from the insights you gather.</strong> Here are several examples of common win-loss program goals:</p><ul role="list"><li>Analyzing the effectiveness of your pricing and packaging</li><li>Improving customer satisfaction </li><li>Identifying weaknesses in your sales process</li><li>Uncovering the reasons your customers are churning</li><li>Doing research for future product development</li><li>Understanding why you’re losing to a specific competitor</li></ul><p>Your goals may also be more specific to your business and particular circumstances. </p><h3><strong>2.</strong> <strong>Get Direct Feedback from Buyers</strong> </h3><p>The richest insights will come from the decision-makers for won and lost accounts. Leveraging a neutral third party like Clozd to conduct the interview can help your buyers feel more comfortable sharing their experience with your product or service.</p><div class="w-embed"><blockquote> “We found that while we had tried to get information from customers on our own, sometimes customers are a little more closed in terms of what they'll share with us. And so we thought that using a third party for this type of interview could help to uncover some details that they just weren't sharing with us—and we found that partnering with Clozd really helped them to be more open and transparent.”  <strong class="name"><br>Kathy Hassett </strong> <span class='title'>| Vice President of Customer Success & Renewals at Xactly</span></blockquote> <style> .name { font-size: 14px; margin-top: 5px; } .title { font-size: 14px; margin-top: 5px; } </style></div><h3><strong>3.</strong> <strong>Identify key themes</strong></h3><p>Identify and track key themes in each win-loss interview. This includes the positive and negative factors that influenced your buyers’ final purchase decisions, as well as company-specific considerations (brand reputation, sales process, pricing, and more).</p><figure style="max-width:1036pxpx" class="w-richtext-align-fullwidth w-richtext-figure-type-image"><div><img src="https://cdn.prod.website-files.com/602c29ed0ff4ed6f28e3a6dd/650086f441d38053b5106ab7_Clozd%20Decision%20Drivers.png" loading="lazy" alt=""/></div></figure><h3><strong>4.</strong> <strong>Continuously refine your business based on results</strong></h3><p>Ideally, win-loss programs should be an ongoing initiative. As your business evolves, there will be new issues to address. Refine your strategies based on the results, and calibrate the program as you gain more customer data. This can help tailor your offerings to changing market needs, retain existing customers, and stay ahead of the competition.</p><div class="w-embed"><blockquote> "I’ve had a great experience working with the Clozd team and software over the last several years. Clozd takes the time to understand your business and priorities, and they work with you to garner the insights you’re looking for to drive your business forward."  <strong class="name"><br>Ike Nwabah </strong> <span class='title'>| Senior Director, Marketing at Higher Logic</span></blockquote> <style> .name { font-size: 14px; margin-top: 5px; } .title { font-size: 14px; margin-top: 5px; } </style></div><h2><strong>Do you know why you win and lose?</strong></h2><p>Can you imagine 80% of NFL teams skipping film study? That would be unthinkable. And yet, fewer than 20% of companies properly invest in win-loss analysis.</p><p>Most businesses are casual in their approach to win-loss analysis. They neglect the practice because their leaders claim to "already know why we win and lose." But in reality, they probably don’t. Many leaders base their conclusions on a tiny sample of customer interactions or anecdotes they hear from the sales team—a biased and unreliable source of information. <strong>Research has shown that sales reps are wrong about why they win and lose deals more than 60% of the time.</strong></p><p>Companies that neglect win-loss analysis are missing out on a huge opportunity to increase sales win rates, sharpen their product strategy, and build a sustainable competitive advantage.</p><p><strong>For a more in-depth introduction to win-loss analysis, including tips and best practices, download Clozd's comprehensive guide to win-loss analysis </strong><a href="https://www.clozd.com/resources/definitive-guide-to-win-loss-analysis-old"><strong>here.</strong></a></p><h2><strong>The four pillars of effective win-loss analysis</strong></h2><p>The way football teams approach film study has evolved through the years. Better methods and technologies have given certain teams a distinct competitive advantage.</p><p>Likewise there are win-loss methods and tools that companies can employ to make win-loss analysis more effective. At Clozd, we bucket them into four categories that we refer to as the four "pillars" or "core competencies" of win-loss analysis:</p><p>1. Leadership & Culture<br/>2. Data Collection & Quality<br/>3. Data Synthesis & Analysis<br/>4. Adoption & Action</p><p>Companies that invest in mastering these competencies can achieve powerful results. In fact, a study by Gartner found that companies that invest in rigorous win-loss analysis may achieve as much as a 50% improvement in sales win rates (Source: <a href="https://www.clozd.com/blog/gartner-report-benefits-of-win-loss-analysis" target="_blank">Gartner</a>).</p><div class="w-embed"><blockquote> “Win-loss analysis has been transformational. … We’ve made packaging changes, pricing changes, GTM messaging changes, positioning changes, and churn-reduction changes. Anecdotally, we’re sporting a 50+% win rate, up from the 30% range in the pre-WLA era.”  <strong class="name"><br>Craig Clark </strong> <span class='title'>| CMO at Nitrogen</span></blockquote> <style> .name { font-size: 14px; margin-top: 5px; } .title { font-size: 14px; margin-top: 5px; } </style></div><h3><strong>1. Leadership & Culture</strong></h3><p>Your win-loss program should start at the top. Senior level executives, including (especially) the CEO, endorse and oversee the program and <strong>establish a culture that values constructive criticism.</strong> They eagerly review win-loss insights and translate them into action. They view win-loss analysis as an ongoing pulse check on sales performance and the competitiveness of their product offering.</p><h3><strong>2. Data Collection & Quality</strong></h3><p>Great win-loss programs consist of actual conversations (interviews) with the decision-makers at won and lost accounts. Other data sources (such as CRM fields or sales reps) are less reliable, and other collection methods (like surveys) are too rigid, too leading, or lack sufficient depth and detail.</p><p>The best interviews are conducted by a neutral third party to promote candor and honesty on the part of the interviewee. The program and questions are designed to balance the needs of multiple functions—such as sales, marketing, and product development—so you can deliver insights relating to your product offering, sales team, competitive landscape, pricing and packaging, and more.</p><h3><strong>3. Data Synthesis & Analysis</strong></h3><p>It’s important to use a consistent and systematic approach to tagging key themes from each interview—and then track them over time to identify the trends that merit organizational action. Those themes and trends become the basis of internal win-loss dialogue and decision-making processes. Additionally, there are methods in place for tracking common quantitative metrics that measure and benchmark product performance, sales performance, and relative competitor performance over time.</p><figure style="max-width:1036px" class="w-richtext-align-fullwidth w-richtext-figure-type-image"><div><img src="https://cdn.prod.website-files.com/602c29ed0ff4ed6f28e3a6dd/65a16fe0a51f6c01f785ba8b_Dashboard%20(1).png" loading="lazy" alt=""/></div></figure><h3><strong>4. Adoption & Action</strong></h3><p><strong>‍</strong>Your win-loss program should leverage technology so you can share win-loss insights with stakeholders across your organization and encourage action. If it’s easy for key stakeholders to search, study, and adopt the findings, you’ll be able to foster an active, cross-functional dialogue about win-loss insights, and leaders can frequently reference them in meetings. The feedback shapes training, sales, and marketing content.</p><h2><strong>Win-loss analysis FAQs</strong></h2><h3><strong>How do I get my win-loss analysis program started?</strong></h3><p>Companies can initiate win-loss programs by analyzing their internal CRM data, conducting win-loss interviews on their own, or hiring a neutral third-party provider like Clozd. Opting for a third party is best as they provide unbiased feedback, typically receive higher response rates, are well-trained in asking the right questions, and have the technology in place to deliver the results at scale in a comprehensive format.</p><h3><strong>How do I conduct a win-loss interview?</strong></h3><p>Win-loss interviews are frequently conducted on a Zoom meeting or over the phone, either internally or by a reputable third-party service such as Clozd. These interviews entail identifying the best leads to talk with, asking the right questions based on your goals, and recording key themes with each conversation.</p><h3><strong>How do I perform win-loss analysis in Excel?</strong></h3><p>An Excel <a href="https://support.microsoft.com/en-us/office/use-sparklines-to-show-data-trends-1474e169-008c-4783-926b-5c60e620f5ca">win-loss sparkline</a> can help you spot trends and patterns across a large dataset and visualize your win-loss ratio. Follow the steps below to create a win/loss sparkline next to your data:</p><ol role="list"><li>Select your data.</li><li>Click insert > Sparklines > Win-Loss. </li><li>Select the data range you want to include in the analysis. </li><li>Customize the colors and styles of your Sparkline for readability in the Style dropbox button in the Sparkline Tools tab.</li></ol><h2><strong>Resources to help you get started</strong></h2><p>Learning about the importance of a win-loss analysis for organizational growth is the first piece of the puzzle. At Clozd, our mission is to help your company implement an ongoing win-loss analysis program to help you drive revenue and increase customer retention.</p><p>There's a wealth of resources that can help you design and implement an effective win-loss program at your own company. Here are just a few:</p><ul role="list"><li><a href="https://www.clozd.com/blog/gartner-report-benefits-of-win-loss-analysis">Gartner Report: Three Ways Marketers Can Use Data From Win/Loss Analysis to Increase Win Rates and Revenue</a></li><li><a href="https://www.clozd.com/resources/definitive-guide-to-win-loss-analysis-old">The Definitive Guide to Win-Loss Analysis</a></li><li><a href="https://www.clozd.com/blog/pragmatic-marketing-eight-rules-of-successful-win-loss-analysis">Pragmatic Marketing: The Eight Rules of Successful Win-Loss Analysis</a></li><li><a href="https://www.clozd.com/how-to-do-win-loss-analysis">Clozd's Win-Loss Analysis Learning Center (getting started, best practices, and the value of win-loss)</a></li></ul><p>Visit <a href="https://www.clozd.com/">clozd.com</a> for everything you need to design and execute your own world-class win-loss program. We offer an experienced team, sound methodology, and innovative technology to help you start winning more.</p></div></div></div><div class="html-embed-23 w-embed w-script"><style> #estimated-time { width: 300px; padding: 25px; display: flex; justify-content: center; box-shadow: 0px 25px 60px -12px rgba(0, 0, 0, 0.25); border-radius: 10px; font-family: 'Inter'; font-size: 20px; float: right; } .w-embed.w-script { display: flex; justify-content: right; } </style> <script> function wordCounter() { var blogText = document.getElementById('blog-text').textContent; // console.log('There are ' + blogText.split(' ').length + ' words.'); blogText = blogText.split(' ').length; if (blogText < 238) { blogText = blogText + (238 - blogText); blogText = blogText / 238; blogText = blogText.toFixed(); // console.log(blogText); document.getElementById('estimated-time').innerHTML = 'Estimated time to read is ' + blogText + ' minute.'; } else { blogText = blogText / 238; blogText = Math.ceil(blogText) // 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class="product-nav standard-drop-shadow"><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/637685c3abe61b78906181c1_Rectangle%201376.svg" loading="lazy" alt="" class="image-220"/><div class="div-block-338"><div class="nav-item-left-prod"><a data-w-id="cb8cd06f-ce95-0924-0188-1e7015de277d" href="/clozd-platform" class="nav-li-arrow-container wla-product product-l-5 w-inline-block"><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/64d50ef8e2065f96509bdd6e_Group%20(49).svg" loading="lazy" alt="" class="image-381"/><div><div class="wla div-block-336"><h1 class="heading-151">Platform Overview</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362af9f8f1604bd678d2e87_Arrow%206%20(1).svg" loading="lazy" alt="arrow right " class="li-arrow"/></div><p class="paragraph-137">Learn what the Clozd Platform can do for you.</p></div></a><a data-w-id="f4e49b61-a2c3-d054-b4ea-ec45418c2827" href="/win-loss-consultants" class="nav-li-arrow-container-consulting wla-solutions product-l-6 w-inline-block"><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/64d50f1cad1dbbbd85707dc1_Group%20(50).svg" loading="lazy" alt="" class="image-381"/><div><div class="wla div-block-336"><h1 class="heading-152">Consulting</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362af9f8f1604bd678d2e87_Arrow%206%20(1).svg" loading="lazy" alt="arrow right " class="li-arrow"/></div><p class="paragraph-137">Work with the industry's top win-loss experts.</p></div></a></div><div class="div-block-335-product"><div class="text-block-173-right">Product Features</div><div data-w-id="9c1ca28f-5086-370a-8e82-96519102d24c" class="nav-li-arrow-container"><a href="/platform/data-collection" data-w-id="9c1ca28f-5086-370a-8e82-96519102d24d" class="solutions-l-11">Gather Feedback</a><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362af9f8f1604bd678d2e87_Arrow%206%20(1).svg" loading="lazy" alt="arrow right " class="li-arrow"/></div><div data-w-id="9c1ca28f-5086-370a-8e82-96519102d250" class="nav-li-arrow-container"><a href="/platform/analysis" data-w-id="9c1ca28f-5086-370a-8e82-96519102d251" class="solutions-l-12">Analyze Data</a><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362af9f8f1604bd678d2e87_Arrow%206%20(1).svg" loading="lazy" alt="arrow right " class="li-arrow"/></div><div data-w-id="9c1ca28f-5086-370a-8e82-96519102d254" class="nav-li-arrow-container"><a href="/platform/share" data-w-id="9c1ca28f-5086-370a-8e82-96519102d255" class="solutions-l-13">Share Insights</a><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362af9f8f1604bd678d2e87_Arrow%206%20(1).svg" loading="lazy" alt="arrow right " class="li-arrow"/></div></div></div><div class="nav-item-right"><h1 class="product-card-h">Flex Interviews</h1><p class="product-card-p">Give your buyers the flexibility to respond when and where it’s most convenient for them.</p><a href="https://www.clozd.com/flex/flexinterviews" class="link-block-43 hiddennew w-inline-block"><div class="text-block-2085">Learn more</div><div class="html-embed-42 w-embed"><svg width="18" height="11.140625" viewBox="0 0 18 15" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M1 6.5C0.447715 6.5 4.82823e-08 6.94772 0 7.5C-4.82823e-08 8.05228 0.447715 8.5 1 8.5L1 6.5ZM17.7071 8.20711C18.0976 7.81658 18.0976 7.18342 17.7071 6.79289L11.3431 0.428933C10.9526 0.0384087 10.3195 0.0384086 9.92893 0.428933C9.53841 0.819457 9.53841 1.45262 9.92893 1.84315L15.5858 7.5L9.92893 13.1569C9.53841 13.5474 9.53841 14.1805 9.92893 14.5711C10.3195 14.9616 10.9526 14.9616 11.3431 14.5711L17.7071 8.20711ZM1 8.5L17 8.5L17 6.5L1 6.5L1 8.5Z" fill="currentColor"/> </svg></div></a></div></div><div class="nav-title-resources">Resources</div><div class="resources-nav standard-drop-shadow test"><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/637685c3abe61b78906181c1_Rectangle%201376.svg" loading="lazy" alt="" class="image-220"/><div class="nav-item-left-resources resources"><div class="nav-li-arrow-container resources"><a href="/resource-library" data-w-id="72e33c92-90a9-53fe-92f5-8dd4699d42c1" class="product-l-5-1">Learn Win-Loss: Resources</a><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362af9f8f1604bd678d2e87_Arrow%206%20(1).svg" loading="lazy" alt="arrow right " class="li-arrow"/></div><div class="nav-li-arrow-container resources"><a data-w-id="72e33c92-90a9-53fe-92f5-8dd4699d42bd" href="/customer-stories" class="product-l-5-3">Customer Stories</a><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362af9f8f1604bd678d2e87_Arrow%206%20(1).svg" loading="lazy" alt="arrow right " class="li-arrow"/></div><div class="nav-li-arrow-container resources"><a href="https://www.clozd.com/resources/definitive-guide-to-win-loss-analysis" data-w-id="1eab76cf-6da0-0b28-5fd9-e76f8785e9bf" class="product-l-5-4">Win-Loss Analysis Guide</a><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362af9f8f1604bd678d2e87_Arrow%206%20(1).svg" loading="lazy" alt="arrow right " class="li-arrow"/></div><div class="nav-li-arrow-container resources"><a href="/revenue-calculator" data-w-id="e6d829b0-c5aa-c989-4353-d4eb03eacaaf" class="product-l-5-5">ROI Calculator</a><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362af9f8f1604bd678d2e87_Arrow%206%20(1).svg" loading="lazy" alt="arrow right " class="li-arrow"/></div><div class="nav-li-arrow-container resources"><a href="https://www.winlossweek.com/" data-w-id="72e33c92-90a9-53fe-92f5-8dd4699d42c5" target="_blank" class="product-l-5-4-2">Win-Loss Week</a><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362af9f8f1604bd678d2e87_Arrow%206%20(1).svg" loading="lazy" alt="arrow right " class="li-arrow"/></div></div><div class="nav-item-right resources"><h1 class="resource-card-h">Heading</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/65d92388f28a03b047648011_image%204.png" loading="lazy" alt="" class="wl-101-img nav wlw-img"/><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/64d51ee4c5f24b87c6b29908_Group%201753%20(1).svg" loading="lazy" alt="" class="wlw-img"/><p class="resources-card-p">The annual conference that helps you win more.</p><div id="wlw-link" class="visit-wl-link nav"><a href="https://www.winlossweek.com/" class="wl-link">Win-Loss Week</a><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362af9f8f1604bd678d2e87_Arrow%206%20(1).svg" loading="lazy" alt="arrow right " class="li-arrow"/></div></div></div><div class="nav-title-company">Company</div><div class="company-nav standard-drop-shadow test"><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/637685c3abe61b78906181c1_Rectangle%201376.svg" loading="lazy" alt="" class="image-220"/><div class="nav-item-left-company"><div class="nav-li-arrow-container"><a href="/about-us" data-w-id="72e33c92-90a9-53fe-92f5-8dd4699d42d6" class="company-l-1">About Us </a><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362af9f8f1604bd678d2e87_Arrow%206%20(1).svg" loading="lazy" alt="arrow right " class="li-arrow"/></div><div class="nav-li-arrow-container"><a href="/careers" data-w-id="72e33c92-90a9-53fe-92f5-8dd4699d42da" class="company-l-1">Careers</a><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362af9f8f1604bd678d2e87_Arrow%206%20(1).svg" loading="lazy" alt="arrow right " class="li-arrow"/></div></div><div class="nav-item-right"><h1 class="company-h">Learn More About Who We Are</h1><p class="company-card-p">Explore what it would be like to work at Clozd, and browse our current job 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class="w-inline-block"><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/65a19f67b74b29a490c495ee_Layer_1%20(4).png" loading="lazy" sizes="(max-width: 479px) 100vw, (max-width: 991px) 110px, 100vw" srcset="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/65a19f67b74b29a490c495ee_Layer_1%20(4)-p-500.png 500w, https://cdn.prod.website-files.com/602c29edc35660e6c913f956/65a19f67b74b29a490c495ee_Layer_1%20(4).png 800w" alt="" class="image-4526"/></a><div class="mobile-hamburger"><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362dbf2d915441cb3b314e2_Group%201755.svg" loading="lazy" alt="" class="image-446"/></div></div><div class="mobile-nav-container"><div class="mobile-menu standard-drop-shadow"><div class="mobile-top-half-menu"><div class="mobile-menu-top"><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/65a19f67b74b29a490c495ee_Layer_1%20(4).png" loading="lazy" sizes="100vw" srcset="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/65a19f67b74b29a490c495ee_Layer_1%20(4)-p-500.png 500w, https://cdn.prod.website-files.com/602c29edc35660e6c913f956/65a19f67b74b29a490c495ee_Layer_1%20(4).png 800w" alt="" class="image-4526"/><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/637685c3abe61b54436181c2_Group%201756.svg" loading="lazy" alt="" class="mobile-close"/></div><div class="mobile-menu-row1"><div class="mobile-row-top"><h1 class="heading-56">Solutions</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right"/></div><p class="paragraph-53">Win more revenue by understanding deeply why your buyers buy and customers churn.</p></div><div class="mobile-menu-row2"><div class="mobile-row-top"><h1 class="heading-56">Product</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right"/></div><p class="paragraph-53">Clozd's tech and people help you drive strategic change from win-loss insights.</p></div><div class="mobile-menu-row3"><div class="mobile-row-top"><h1 class="heading-56">Resources</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right"/></div></div><div class="mobile-menu-row4"><div class="mobile-row-top"><h1 class="heading-56">Company</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right"/></div></div></div><div class="mobile-btn-holder"><div class="mobile-menu-btn-container"><a href="/talk-with-us" class="btn-black-mobile w-button">Talk With Us</a><div class="mobile-login-container"><a href="https://app.clozd.com/" target="_blank" class="link-12">Log In</a><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right" class="image-288"/></div></div></div></div><div class="mobile-solutions standard-drop-shadow"><div class="mobile-top-half"><div class="mobile-menu-top"><div class="back-arrow-container"><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/637685c3abe61b77ee6181c3_Arrow%206%20(1).svg" loading="lazy" alt="" class="image-173"/><div class="text-block-73">Back</div></div><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/637685c3abe61b54436181c2_Group%201756.svg" loading="lazy" alt="" class="mobile-close"/></div><div class="div-block-269"><h1 class="heading-58">Solutions</h1></div><div class="text-block-174">Use Case</div><a href="/win-loss-analysis" class="solutions-link-1-2 w-inline-block"><div class="mobile-row-top"><h1 class="heading-56">Win-Loss Analysis</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right"/></div><p class="paragraph-53">Learn how win-loss with Clozd will increase your win rate.</p></a><a href="/churn-analysis" class="solutions-link-2-2 w-inline-block"><div class="mobile-row-top"><h1 class="heading-56">Churn Analysis</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right"/></div><p class="paragraph-56">Boost customer retention by partnering with Clozd</p></a><div class="text-block-174">Clozd for ...</div><a href="/persona-sales" class="solutions-link-2-1 w-inline-block"><div class="mobile-row-top"><h1 class="heading-56">Sales Leaders</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right"/></div></a><a href="/persona-product-marketing" class="solutions-link-2-1 w-inline-block"><div class="mobile-row-top"><h1 class="heading-56">Product Marketers</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right"/></div></a><a href="/persona-executives" class="solutions-link-2-1 w-inline-block"><div class="mobile-row-top"><h1 class="heading-56">Executives</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right"/></div></a><a href="/persona-marketing" class="solutions-link-2-1 w-inline-block"><div class="mobile-row-top"><h1 class="heading-56">Marketing Leaders</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right"/></div></a><a href="/persona-sales-ops" class="solutions-link-2-1 w-inline-block"><div class="mobile-row-top"><h1 class="heading-56">Sales Operations</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right"/></div></a><div class="mobile-btn-holder-solutions"><div class="mobile-menu-btn-container"><a href="#" class="btn-black-mobile w-button">Talk With Us</a><div class="mobile-login-container"><a href="https://app.clozd.com/auth/login" target="_blank" class="link-12">Log In</a><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right" class="image-288"/></div></div></div></div></div><div class="mobile-product standard-drop-shadow"><div class="mobile-top-half-prod"><div class="mobile-menu-top"><div class="back-arrow-container"><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/637685c3abe61b77ee6181c3_Arrow%206%20(1).svg" loading="lazy" alt="" class="image-173"/><div class="text-block-73">Back</div></div><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/637685c3abe61b54436181c2_Group%201756.svg" loading="lazy" alt="" class="mobile-close"/></div><div class="div-block-269"><h1 class="heading-58">product</h1></div><a href="/clozd-platform" class="solutions-link-1-2 w-inline-block"><div class="mobile-row-top"><h1 class="heading-56">Clozd Platform</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right"/></div><p class="paragraph-61">Learn how we automate win-loss, deliver actionable insights, and help you win more.</p></a><a href="/win-loss-consultants" class="solutions-link-2-2 w-inline-block"><div class="mobile-row-top"><h1 class="heading-56">Our Consultants</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right"/></div><p class="paragraph-61">Passionate win-loss experts to help guide your program.</p></a><div class="product-container"><div class="text-block-2032">Product Features</div><a href="/platform/data-collection" class="product-item w-inline-block"><div class="text-block-2033 mobile-menu">Gather Feedback</div><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/654eacc607a88975825c5f64_Arrow%208.svg" loading="lazy" alt=""/></a><a href="/platform/data-collection" class="product-item w-inline-block"><div class="text-block-2033 mobile-menu">Analyze Data</div><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/654eacc607a88975825c5f64_Arrow%208.svg" loading="lazy" alt=""/></a><a href="/platform/data-collection" class="product-item w-inline-block"><div class="text-block-2033 mobile-menu">Share Insights</div><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/654eacc607a88975825c5f64_Arrow%208.svg" loading="lazy" alt=""/></a></div></div><div class="mobile-btn-holder"><div class="mobile-menu-btn-container"><a href="#" class="btn-black-mobile w-button">Talk With Us</a><div class="mobile-login-container"><a href="https://app.clozd.com/auth/login" target="_blank" class="link-12">Log In</a><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right" class="image-288"/></div></div></div></div><div class="mobile-resources standard-drop-shadow"><div class="mobile-top-half-resources"><div class="mobile-menu-top"><div class="back-arrow-container"><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/637685c3abe61b77ee6181c3_Arrow%206%20(1).svg" loading="lazy" alt="" class="image-173"/><div class="text-block-73">Back</div></div><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/637685c3abe61b54436181c2_Group%201756.svg" loading="lazy" alt="" class="mobile-close"/></div><div class="div-block-269"><h1 class="heading-58">Resources</h1></div><a href="/resource-library" class="solutions-link-1-2r w-inline-block"><div class="mobile-row-top"><h1 class="heading-56">Learn Win-Loss: Resources</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right"/></div></a><a href="/customer-stories" class="solutions-link-2-2 r w-inline-block"><div class="mobile-row-top"><h1 class="heading-56">Customer Stories</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right"/></div></a><a href="/resources/definitive-guide-to-win-loss-analysis" class="solutions-link-2-2 r w-inline-block"><div class="mobile-row-top"><h1 class="heading-56">Win-Loss Analysis Guide</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right"/></div></a><a href="/revenue-calculator" class="solutions-link-2-2 r w-inline-block"><div class="mobile-row-top"><h1 class="heading-56">ROI Calculator</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right"/></div></a><a href="https://www.winlossweek.com/" target="_blank" class="solutions-link-2-2 r w-inline-block"><div class="mobile-row-top"><h1 class="heading-56">Win-Loss Week</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right"/></div></a></div><div class="mobile-btn-holder-resources"><div class="mobile-menu-btn-container"><a href="#" class="btn-black-mobile w-button">Talk With Us</a><div class="mobile-login-container"><a href="https://app.clozd.com/auth/login" target="_blank" class="link-12">Log In</a><img 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.progress-bar { height: 4px; background: #14A6F8; width: 0%; position: fixed; z-index: 501; margin-top: 74px; } figcaption { margin-top: -20px; } </style> <div class="progress-container"> <div class="progress-bar" id="myBar"></div> </div></div></div><div class="post-section-head"><div class="post-container"><div class="post-left"><div class="video-4 w-condition-invisible w-dyn-bind-empty w-video w-embed"></div><img alt="" loading="lazy" src="https://cdn.prod.website-files.com/602c29ed0ff4ed6f28e3a6dd/65a17ff4ccdeb90bb158f3d2_Football-Film-Study.png" sizes="(max-width: 479px) 71vw, 320px" srcset="https://cdn.prod.website-files.com/602c29ed0ff4ed6f28e3a6dd/65a17ff4ccdeb90bb158f3d2_Football-Film-Study-p-500.png 500w, https://cdn.prod.website-files.com/602c29ed0ff4ed6f28e3a6dd/65a17ff4ccdeb90bb158f3d2_Football-Film-Study-p-800.png 800w, https://cdn.prod.website-files.com/602c29ed0ff4ed6f28e3a6dd/65a17ff4ccdeb90bb158f3d2_Football-Film-Study-p-1080.png 1080w, https://cdn.prod.website-files.com/602c29ed0ff4ed6f28e3a6dd/65a17ff4ccdeb90bb158f3d2_Football-Film-Study-p-1600.png 1600w, https://cdn.prod.website-files.com/602c29ed0ff4ed6f28e3a6dd/65a17ff4ccdeb90bb158f3d2_Football-Film-Study.png 1604w" class="banner-imgvid"/></div><div class="post-right"><div class="post-text-top"><img src="https://cdn.prod.website-files.com/602c29ed0ff4ed6f28e3a6dd/63ffbc60965d4e1334704958_Group%201910.svg" loading="lazy" alt="" class="image-298"/><div class="text-block-127">BLOG POST</div><div class="text-block-128">|</div><div class="text-block-127">9 min read</div></div><div class="post-text-mid"><h1 class="heading-111">The four pillars of effective win-loss analysis</h1><div class="text-block-129">Andrew Peterson</div></div><div class="text-tags"><div class="tag-item"><div id="type-text">Use Case</div></div></div></div></div></div><div class="blog-content-head"><div class="blog-content"><div class="wtlm"><div class="learn-more-head">Ready to win more deals?</div><div class="learn-more-p">Learn how we capture in-depth buyer feedback—and how it can transform your business.</div><a href="/talk-with-us" class="btn-gradient-home w-button">Book a demo</a></div><div class="blog-text-container"><div class="blog-text blog-t-940 w-richtext"><p><strong>The only thing worse than losing an important deal is not knowing why.</strong></p><p>Earlier in my career, I led the team that was responsible for closing what would be the biggest deal in the company’s history. <br/></p><p>We thought we’d done everything right, and we were confident that we’d win the deal based on our technical capabilities and the relationship we’d formed with the prospect. <br/></p><p>Then we got the news no sales leader ever wants to hear: They chose somebody else—and worse, we hadn’t even made it into the final round for consideration.<br/></p><p>Our CEO was upset.<br/></p><p>He called everyone involved into a room—proposal writers, the professional services team, and of course my sales team—and he went around the table asking each person to give their take on why we lost what would have been a landmark deal. <br/></p><p>Each response was a carefully crafted “CYA” explanation that attempted to avoid taking any of the blame.<br/></p><p>Finally, someone said, “Why don’t we just talk to the prospect and ask them what we did wrong?”<br/></p><p>Brilliant idea, right?<br/></p><p>So, we reached out to our contact, and they were happy to chat. When we asked why we lost, they told us that <strong>we were eliminated from consideration because our price point was too low.</strong> </p><p>“All the other vendors quoted a price 2–3 times higher than yours,” they said. “We didn’t even consider your RFP because we didn’t think you’d scoped the solution well enough, and we didn’t trust that you could deliver at that price point.”<br/></p><p>I was shocked.<br/></p><p><em>We lost because we were too … cheap?</em><br/></p><p>Nobody sitting around that table with our CEO had guessed that we lost because we’d quoted them a price that was <em>too low.</em><br/></p><p>It was a big “Aha!” moment for me, and I realized that we had very little insight into what happens on the buyers’ side of the deal.<br/></p><p>If you’ve ever worked in a revenue-generating role (sales, marketing, customer success) you probably have a story just like mine—where you’ve put a ton of effort, thoughtfulness, and resources into closing a deal, you feel like you’ve done everything right, and then that deal falls apart without a clear reason.<br/></p><p>When this happens, everyone involved has guesses, assumptions, or gut impressions as to why deals are lost—but it’s impossible to know for sure unless you ask your buyers.<br/></p><p><strong>That’s why savvy sales organizations are relying more and more on comprehensive win-loss analysis programs </strong>to continuously capture and analyze the real reasons they win and lose sales opportunities—directly from the mouths of their buyers.<br/></p><h2><strong>Game film for your business</strong></h2><p>Win-loss analysis for your company is like film study for sports teams. Great teams use film study to review past games (their own and their competitors’) to uncover ways to improve their performance and increase the probability of success moving forward.</p><figure style="max-width:1296px" class="w-richtext-align-fullwidth w-richtext-figure-type-image"><div><img src="https://cdn.prod.website-files.com/602c29ed0ff4ed6f28e3a6dd/65a16f2f3795c0559c263946_Group%2011455%20(1).png" loading="lazy" alt=""/></div></figure><p>Like film study, win-loss analysis is the process of going back and reviewing your closed opportunities—wins and losses—to uncover the trends and insights that can influence future success rates. <strong>Effective win-loss analysis helps companies identify and prioritize critical product gaps, enhance sales training and performance, improve marketing effectiveness, and build strategic alignment.</strong></p><div class="w-embed"><blockquote> "Every professional sports team reviews their footage to understand where they need to improve. Even amateur golfers record their swings to try and improve their terrible handicaps. Winning deals is our sport, and Clozd is our video review. Everybody needs to be making every effort to get clients sharing feedback with this program."  <strong class="name"><br>Ravi Kumaraswami </strong> <span class='title'>| President of Worldwide Field Operations at Riskified</span></blockquote> <style> .name { font-size: 14px; margin-top: 5px; } .title { font-size: 14px; margin-top: 5px; } </style></div><p>As the business landscape evolves with new technology and industry competitors, you can rely on your win-loss analysis efforts to help you differentiate your unique value props and sharpen your competitive edge. At Clozd, our mission is to use our innovative services and technology to help your company win more.</p><h2><strong>Win-loss analysis defined</strong></h2><p>A comprehensive win-loss analysis program systematically gathers insights from buyer interviews, surveys, and CRM data, then identifies and assesses the factors that contribute to why you win or lose opportunities. The process entails an in-depth review of sales data and market research to understand buyer purchase behavior and perception. The end goal of a successful win-loss analysis program is to consistently gain actionable insights that can be used to enhance business performance at all levels. </p><p>Win-loss analysis will also help you <a href="https://www.clozd.com/blog/competitive-intelligence-101-keys-to-a-strong-competitive-intelligence-program">know your competition</a> better. The information you gather from your buyers’ experiences will help you gauge the effectiveness of your competitors’ sales strategies, capitalize on their successful systems, and identify strengths and weaknesses in your own organizational processes.</p><div class="w-embed"><blockquote> “I manage a team, and at my level the most helpful thing is understanding where we’re strong and where we’re weak against various competitors. Knowing exactly how buyers are thinking and what they’re looking for helps us know how to position and run effective sales cycles. I read [our win-loss reports] diligently because of how they help inform my strategy across the team."  <strong class="name"><br>Abraham Darais </strong> <span class='title'>| Sales Manager at Qualtrics</span></blockquote> <style> .name { font-size: 14px; margin-top: 5px; } .title { font-size: 14px; margin-top: 5px; } </style></div><p><strong>Using a buyer-first approach to identify your strengths, weaknesses, and immediate competition is critical.</strong> Clozd creates win-loss strategies with this in mind to help your business prioritize accordingly.</p><figure style="max-width:710pxpx" class="w-richtext-align-fullwidth w-richtext-figure-type-image"><div><img src="https://cdn.prod.website-files.com/602c29ed0ff4ed6f28e3a6dd/6049432466b14324585bdf0e_football-1.png" loading="lazy" alt=""/></div></figure><h2><strong>How to calculate your win rate & win-loss ratio</strong></h2><p>Unlike other revenue tools that help you automate outreach and generate more pipeline, <strong>the goal of win-loss analysis is to help you increase your win rate</strong>.</p><p>Many revenue leaders don’t know what their win rate is—and they don’t realize that increasing it by just a few percentage points can help them hit revenue goals more quickly (and with fewer resources and headcount) than simply driving more pipeline.</p><div class="w-embed"><blockquote> “It only takes us winning one deal to make Clozd worth it.”  <strong class="name"><br>Rex Galbraith </strong> <span class='title'>| CRO at Consensus</span></blockquote> <style> .name { font-size: 14px; margin-top: 5px; } .title { font-size: 14px; margin-top: 5px; } </style></div><p>The simplest way to determine your win rate is to calculate the ratio of deals won to the number of total closed opportunities. (A closed opportunity is a deal where a buyer has made a final decision, and you’ve either won or lost.)</p><p>Once you analyze your win-loss ratio and calculate your win rate, you can get even more insight into why you’re winning and losing deals by <a href="https://www.clozd.com/blog/turn-win-loss-data-into-actionable-insights">adding context to your data</a>.</p><p>For example, you can:</p><ul role="list"><li>Examine your win rate by <strong>team</strong>, studying what your top performers are doing right so you can turn those insights into a sales coaching program.</li><li>Look at your win rate by <strong>industry</strong> to learn which prospects you’re most likely to close and where you should be focusing your marketing efforts.</li><li>Get an overview of your win rate by <strong>geography</strong> to compare trends in different sales regions and territories.</li><li>Filter your win rate by <strong>competitor</strong>, which will show you which companies you’re most likely to beat when you go head-to-head, as well as which companies tend to outperform you. This will allow you to create a sales and/or product strategy to step up your game and win more deals.</li></ul><p>When filtered correctly and viewed with the right context in mind, your win rate can provide you with powerful and actionable insights that will help you know what changes to make so you can win more.</p><p>Check out our blog post for an in-depth look at <a href="https://www.clozd.com/blog/sales-win-rate-is-what-exactly">how to calculate your win rate</a>.</p><h2><strong>Win-loss analysis best practices</strong></h2><p>Well-executed win-loss analysis programs help determine how you rank among your competition and how your customers perceive your offers. The practices listed below help you get ahead and win more deals.</p><h3><strong>1.</strong> <strong>Identify your goals </strong></h3><p>Most win-loss analysis programs start in an effort to solve a specific problem. As you conduct your win-loss program, you'll quickly realize that <strong>every department can get value from the insights you gather.</strong> Here are several examples of common win-loss program goals:</p><ul role="list"><li>Analyzing the effectiveness of your pricing and packaging</li><li>Improving customer satisfaction </li><li>Identifying weaknesses in your sales process</li><li>Uncovering the reasons your customers are churning</li><li>Doing research for future product development</li><li>Understanding why you’re losing to a specific competitor</li></ul><p>Your goals may also be more specific to your business and particular circumstances. </p><h3><strong>2.</strong> <strong>Get Direct Feedback from Buyers</strong> </h3><p>The richest insights will come from the decision-makers for won and lost accounts. Leveraging a neutral third party like Clozd to conduct the interview can help your buyers feel more comfortable sharing their experience with your product or service.</p><div class="w-embed"><blockquote> “We found that while we had tried to get information from customers on our own, sometimes customers are a little more closed in terms of what they'll share with us. And so we thought that using a third party for this type of interview could help to uncover some details that they just weren't sharing with us—and we found that partnering with Clozd really helped them to be more open and transparent.”  <strong class="name"><br>Kathy Hassett </strong> <span class='title'>| Vice President of Customer Success & Renewals at Xactly</span></blockquote> <style> .name { font-size: 14px; margin-top: 5px; } .title { font-size: 14px; margin-top: 5px; } </style></div><h3><strong>3.</strong> <strong>Identify key themes</strong></h3><p>Identify and track key themes in each win-loss interview. This includes the positive and negative factors that influenced your buyers’ final purchase decisions, as well as company-specific considerations (brand reputation, sales process, pricing, and more).</p><figure style="max-width:1036pxpx" class="w-richtext-align-fullwidth w-richtext-figure-type-image"><div><img src="https://cdn.prod.website-files.com/602c29ed0ff4ed6f28e3a6dd/650086f441d38053b5106ab7_Clozd%20Decision%20Drivers.png" loading="lazy" alt=""/></div></figure><h3><strong>4.</strong> <strong>Continuously refine your business based on results</strong></h3><p>Ideally, win-loss programs should be an ongoing initiative. As your business evolves, there will be new issues to address. Refine your strategies based on the results, and calibrate the program as you gain more customer data. This can help tailor your offerings to changing market needs, retain existing customers, and stay ahead of the competition.</p><div class="w-embed"><blockquote> "I’ve had a great experience working with the Clozd team and software over the last several years. Clozd takes the time to understand your business and priorities, and they work with you to garner the insights you’re looking for to drive your business forward."  <strong class="name"><br>Ike Nwabah </strong> <span class='title'>| Senior Director, Marketing at Higher Logic</span></blockquote> <style> .name { font-size: 14px; margin-top: 5px; } .title { font-size: 14px; margin-top: 5px; } </style></div><h2><strong>Do you know why you win and lose?</strong></h2><p>Can you imagine 80% of NFL teams skipping film study? That would be unthinkable. And yet, fewer than 20% of companies properly invest in win-loss analysis.</p><p>Most businesses are casual in their approach to win-loss analysis. They neglect the practice because their leaders claim to "already know why we win and lose." But in reality, they probably don’t. Many leaders base their conclusions on a tiny sample of customer interactions or anecdotes they hear from the sales team—a biased and unreliable source of information. <strong>Research has shown that sales reps are wrong about why they win and lose deals more than 60% of the time.</strong></p><p>Companies that neglect win-loss analysis are missing out on a huge opportunity to increase sales win rates, sharpen their product strategy, and build a sustainable competitive advantage.</p><p><strong>For a more in-depth introduction to win-loss analysis, including tips and best practices, download Clozd's comprehensive guide to win-loss analysis </strong><a href="https://www.clozd.com/resources/definitive-guide-to-win-loss-analysis-old"><strong>here.</strong></a></p><h2><strong>The four pillars of effective win-loss analysis</strong></h2><p>The way football teams approach film study has evolved through the years. Better methods and technologies have given certain teams a distinct competitive advantage.</p><p>Likewise there are win-loss methods and tools that companies can employ to make win-loss analysis more effective. At Clozd, we bucket them into four categories that we refer to as the four "pillars" or "core competencies" of win-loss analysis:</p><p>1. Leadership & Culture<br/>2. Data Collection & Quality<br/>3. Data Synthesis & Analysis<br/>4. Adoption & Action</p><p>Companies that invest in mastering these competencies can achieve powerful results. In fact, a study by Gartner found that companies that invest in rigorous win-loss analysis may achieve as much as a 50% improvement in sales win rates (Source: <a href="https://www.clozd.com/blog/gartner-report-benefits-of-win-loss-analysis" target="_blank">Gartner</a>).</p><div class="w-embed"><blockquote> “Win-loss analysis has been transformational. … We’ve made packaging changes, pricing changes, GTM messaging changes, positioning changes, and churn-reduction changes. Anecdotally, we’re sporting a 50+% win rate, up from the 30% range in the pre-WLA era.”  <strong class="name"><br>Craig Clark </strong> <span class='title'>| CMO at Nitrogen</span></blockquote> <style> .name { font-size: 14px; margin-top: 5px; } .title { font-size: 14px; margin-top: 5px; } </style></div><h3><strong>1. Leadership & Culture</strong></h3><p>Your win-loss program should start at the top. Senior level executives, including (especially) the CEO, endorse and oversee the program and <strong>establish a culture that values constructive criticism.</strong> They eagerly review win-loss insights and translate them into action. They view win-loss analysis as an ongoing pulse check on sales performance and the competitiveness of their product offering.</p><h3><strong>2. Data Collection & Quality</strong></h3><p>Great win-loss programs consist of actual conversations (interviews) with the decision-makers at won and lost accounts. Other data sources (such as CRM fields or sales reps) are less reliable, and other collection methods (like surveys) are too rigid, too leading, or lack sufficient depth and detail.</p><p>The best interviews are conducted by a neutral third party to promote candor and honesty on the part of the interviewee. The program and questions are designed to balance the needs of multiple functions—such as sales, marketing, and product development—so you can deliver insights relating to your product offering, sales team, competitive landscape, pricing and packaging, and more.</p><h3><strong>3. Data Synthesis & Analysis</strong></h3><p>It’s important to use a consistent and systematic approach to tagging key themes from each interview—and then track them over time to identify the trends that merit organizational action. Those themes and trends become the basis of internal win-loss dialogue and decision-making processes. Additionally, there are methods in place for tracking common quantitative metrics that measure and benchmark product performance, sales performance, and relative competitor performance over time.</p><figure style="max-width:1036px" class="w-richtext-align-fullwidth w-richtext-figure-type-image"><div><img src="https://cdn.prod.website-files.com/602c29ed0ff4ed6f28e3a6dd/65a16fe0a51f6c01f785ba8b_Dashboard%20(1).png" loading="lazy" alt=""/></div></figure><h3><strong>4. Adoption & Action</strong></h3><p><strong>‍</strong>Your win-loss program should leverage technology so you can share win-loss insights with stakeholders across your organization and encourage action. If it’s easy for key stakeholders to search, study, and adopt the findings, you’ll be able to foster an active, cross-functional dialogue about win-loss insights, and leaders can frequently reference them in meetings. The feedback shapes training, sales, and marketing content.</p><h2><strong>Win-loss analysis FAQs</strong></h2><h3><strong>How do I get my win-loss analysis program started?</strong></h3><p>Companies can initiate win-loss programs by analyzing their internal CRM data, conducting win-loss interviews on their own, or hiring a neutral third-party provider like Clozd. Opting for a third party is best as they provide unbiased feedback, typically receive higher response rates, are well-trained in asking the right questions, and have the technology in place to deliver the results at scale in a comprehensive format.</p><h3><strong>How do I conduct a win-loss interview?</strong></h3><p>Win-loss interviews are frequently conducted on a Zoom meeting or over the phone, either internally or by a reputable third-party service such as Clozd. These interviews entail identifying the best leads to talk with, asking the right questions based on your goals, and recording key themes with each conversation.</p><h3><strong>How do I perform win-loss analysis in Excel?</strong></h3><p>An Excel <a href="https://support.microsoft.com/en-us/office/use-sparklines-to-show-data-trends-1474e169-008c-4783-926b-5c60e620f5ca">win-loss sparkline</a> can help you spot trends and patterns across a large dataset and visualize your win-loss ratio. Follow the steps below to create a win/loss sparkline next to your data:</p><ol role="list"><li>Select your data.</li><li>Click insert > Sparklines > Win-Loss. </li><li>Select the data range you want to include in the analysis. </li><li>Customize the colors and styles of your Sparkline for readability in the Style dropbox button in the Sparkline Tools tab.</li></ol><h2><strong>Resources to help you get started</strong></h2><p>Learning about the importance of a win-loss analysis for organizational growth is the first piece of the puzzle. At Clozd, our mission is to help your company implement an ongoing win-loss analysis program to help you drive revenue and increase customer retention.</p><p>There's a wealth of resources that can help you design and implement an effective win-loss program at your own company. Here are just a few:</p><ul role="list"><li><a href="https://www.clozd.com/blog/gartner-report-benefits-of-win-loss-analysis">Gartner Report: Three Ways Marketers Can Use Data From Win/Loss Analysis to Increase Win Rates and Revenue</a></li><li><a href="https://www.clozd.com/resources/definitive-guide-to-win-loss-analysis-old">The Definitive Guide to Win-Loss Analysis</a></li><li><a href="https://www.clozd.com/blog/pragmatic-marketing-eight-rules-of-successful-win-loss-analysis">Pragmatic Marketing: The Eight Rules of Successful Win-Loss Analysis</a></li><li><a href="https://www.clozd.com/how-to-do-win-loss-analysis">Clozd's Win-Loss Analysis Learning Center (getting started, best practices, and the value of win-loss)</a></li></ul><p>Visit <a href="https://www.clozd.com/">clozd.com</a> for everything you need to design and execute your own world-class win-loss program. We offer an experienced team, sound methodology, and innovative technology to help you start winning more.</p></div></div></div><div class="html-embed-25 w-embed w-iframe w-script"><div style="padding:100% 0 0 0;position:relative;"><iframe src="https://player.vimeo.com/video/1032086037?badge=0&autopause=0&player_id=0&app_id=58479" frameborder="0" allow="autoplay; fullscreen; picture-in-picture; clipboard-write" style="position:absolute;top:0;left:0;width:100%;height:100%;" title="Workflows by Clozd"></iframe></div><script src="https://player.vimeo.com/api/player.js"></script> <script> $(".blog-text h2").each(function(index) { $(this).attr("id", index + 1); }); var ToC = "<div class='table-of-contents' id='table-of-contents'>" + "<div id='hide-arrow'></div>" + "<h2>On this page</h2>" + "<ul class='content-list'>"; $("h2").each(function() { var el = $(this); var title = el.text(); var link = "#" + el.attr("id"); var newLine = "<li>" + "<a href='" + link + "'>" + title + "</a>" + "</li>"; 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Here are 5 common mistakes that companies routinely make.</p></a></div></div></div></div></div><div class="bottom-review-blog"><div class="review-slider standard-drop-shadow"><div class="div-block-267"><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362af9f8f16040af98d2e84_Group%203.svg" loading="lazy" alt="" class="image-142"/><a href="https://www.g2.com/products/clozd-clozd/reviews#reviews" target="_blank" class="link-10">REVIEWS</a></div><div data-delay="4000" data-animation="slide" class="slider-3 foot-slider w-slider" data-autoplay="false" data-easing="ease" data-hide-arrows="false" data-disable-swipe="false" data-autoplay-limit="0" data-nav-spacing="3" data-duration="500" data-infinite="true"><div class="mask-7 w-slider-mask"><div class="slide-13 w-slide"><div class="review-top-3"><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362af9f8f160431a18d2e85_Group%20(7).svg" loading="lazy" alt="quote " class="image-230"/><h1 class="heading-69">Clozd gave us insights into <strong>the 'why' we were winning deals."</strong></h1></div><div class="review-bottom-2"><div class="review-left"><h1 class="heading-104">Ike Nwabah </h1><h1 class="heading-60 heading-93 heading-94 heading-95 heading-96 heading-97 heading-98-copy name-review-slider heading-99 heading-100 heading-101 slider-name heading-102 quote-1-titlie"> | VP of Marketing</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362af8f6f9a014c7910e09e_Group%20970.svg" loading="lazy" alt="tableau " class="image-62"/></div><div class="review-right-3"><a data-w-id="6e0bb5fa-101a-5a62-088d-ffb4e512907c" href="https://www.g2.com/products/clozd-clozd/reviews/clozd-review-7806957" target="_blank" class="link-block-11 w-inline-block"><div class="text-block-105">Read Review</div><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362af9f8f1604bd678d2e87_Arrow%206%20(1).svg" loading="lazy" alt="arrow right " class="image-229"/><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362aeb8841d9933e9a609cc_Arrow%206.svg" loading="lazy" alt="black arrow right" class="black-arrow4"/></a></div></div></div><div class="w-slide"><div class="review-top-3"><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362af9f8f160431a18d2e85_Group%20(7).svg" loading="lazy" alt="quote " class="image-230"/><h1 class="heading-69">Outstanding means of <strong>understanding why</strong> you win and lose."</h1></div><div class="review-bottom-2"><div class="review-left"><h1 class="heading-104">Tripp R. </h1><h1 class="heading-60 heading-93 heading-94 heading-95 heading-96 heading-97 heading-98-copy name-review-slider heading-99 heading-100 heading-101 slider-name heading-102 heading-103"> | Global Competitive Insights Manager</h1><img src="https://cdn.prod.website-files.com/602c29edc35660e6c913f956/6362af8f6f9a014c7910e09e_Group%20970.svg" loading="lazy" alt="tableau " 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