The Secret to Elevating the Hybrid Work Employee Experience

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href="https://www.facebook.com/sharer/sharer.php?u=https://isg-one.com/articles/the-secret-to-elevating-the-hybrid-work-employee-experience&src=sdkpreparse"> <i class="fab fa-facebook-f"></i> </a> <a class="btn btn-xs btn-icon btn-ghost-secondary rounded-circle mr-2" target="_blank" href="https://twitter.com/share?ref_src=twsrc%5Etfw" data-show-count="false"> <i class="fab fa-twitter"></i> </a> <a class="btn btn-xs btn-icon btn-ghost-secondary rounded-circle mr-2" href="#" onclick="window.open('//www.linkedin.com/sharing/share-offsite/?url=' + encodeURIComponent(location.href), 'LinkedIn', 'toolbar=no,scrollbars=no,width=992,height=520', 'yes', 'center');return false;"> <i class="fab fa-linkedin"></i> </a> </div> </div> <span class="d-block btn-sm btn-rounded btn-soft-secondary print-btn ml-auto" onclick="window.print();return false;">Print <i class="fa-solid fa-print"></i></span> </div> </div> </div> <div class="row article-header"> <div class="col-12"> <div class="border-top border-bottom py-2 my-3"> <div class="media align-items-center flex-wrap w-100"> <div class="author-item d-flex align-items-center mx-2 p-1"> <div class="avatar avatar-circle flex-lg-shrink-0 flex-grow-0"> <img class="avatar-img" src="/images/default-source/default-album/pelzel-roman-pic-sq.tmb-th100-100.jpg?Culture=en&sfvrsn=8780d231_1" alt="Roman Pelzel"> </div> <div class="media-body font-size-1 ml-2 mr-2"> <p class="m-0"><a href="/who-we-are/people/roman-pelzel">Roman Pelzel</a></p> </div> </div> </div> </div> </div> </div> </div>  <div class="space-bottom-2"> <div class="row"> <div class="mobile-sticky"> <nav class="toc article-toc" data-toc-title="Table of Contents" data-toc-auto data-toc-target=".article-content"></nav> </div> <div class="col article-content px-md-9"> <p dir="ltr">Imagine a new hire, Sarah, who joins your organization to <a data-sf-ec-immutable="" href="https://isg-one.com/advisory/future-of-work">work remotely</a>. Her version of her <a data-sf-ec-immutable="" href="https://isg-one.com/advisory/future-of-work/articles/future-workplace-vs.-future-of-work-what-s-the-difference">onboarding process</a> might be something like: “As a new employee, I need to complete the onboarding process so I can start contributing to the team.” Let’s call this Sarah’s onboarding “user story.”</p><p dir="ltr">Like the user stories of Agile software methodology, this statement outlines a basic need. And, also like other user stories, it falls short of capturing the full spectrum of Sarah's onboarding experience — the excitement, apprehensions and aspirations that come with a new role, especially in a remote setting. This gap between a traditional user story and the holistic employee experience is where many organizations miss the mark in balancing expectations and experience, crucial elements in attracting and retaining top talent.</p><p dir="ltr">This ISG whitepaper shows how transitioning from traditional user stories to user experience statements can transform employee touchpoints into more meaningful interactions.</p><p><img src="/images/default-source/default-album/key-stakeholder-groups-that-create-influence-and-drive-the-employee-s-experience.png?sfvrsn=3910d531_3" alt="Unlocking the Hybrid Work Experience" /></p><p><em>Figure 1: Key Stakeholder Groups that Create, Influence, and Drive the Employee’s Experience</em><br /></p><p dir="ltr">In the rapidly evolving landscape of <a href="/docs/default-source/default-document-library/isg-predicts---10-key-trends-radically-reshaping-the-future-of-work(shaqat-azim).pdf?sfvrsn=f789d331_0">hybrid work</a>, where employee engagement is fueled by emotional connections and supported by a conducive environment for productivity, user experience statements can play a crucial role in crafting the roadmap for enhancing the employee experience.</p><p dir="ltr">By downloading this whitepaper, you will uncover strategies to enhance your organization's employee interactions, ensuring touchpoints are not just transactions but transformative experiences that foster long-term loyalty and satisfaction.</p><p dir="ltr">Don't miss the opportunity to redefine your approach to employee experience and start creating a workplace where every interaction is an opportunity to inspire and engage.<strong></strong></p> <div id="paywallContent"> <div class="paywall-pre"> <p><strong>Please fill out this form to continue.</strong></p> <div class="paywall-form"> <script src="//info.isg-one.com/js/forms2/js/forms2.min.js"></script> <form id="mktoForm_2784"></form> <script>MktoForms2.loadForm("//info.isg-one.com", "257-STB-379", 2784);</script> </div> </div> </div> <div class="paywall-blur blur"> </div>  <div class="row justify-content-sm-between align-items-sm-center mt-5 noprint"> <div class="col-sm-6 mb-2 mb-sm-0"> <div class="d-flex align-items-center"> <span class="d-block small font-weight-bold text-cap mr-2">Share:</span> <a class="btn btn-xs btn-icon btn-ghost-secondary rounded-circle mr-2" data-href="https://isg-one.com/articles/the-secret-to-elevating-the-hybrid-work-employee-experience" target="_blank" href="https://www.facebook.com/sharer/sharer.php?u=https://isg-one.com/articles/the-secret-to-elevating-the-hybrid-work-employee-experience&src=sdkpreparse"> <i class="fab fa-facebook-f"></i> </a> <a class="btn btn-xs btn-icon btn-ghost-secondary rounded-circle mr-2" target="_blank" href="https://twitter.com/share?ref_src=twsrc%5Etfw" data-show-count="false"> <i class="fab fa-twitter"></i> </a> <a class="btn btn-xs btn-icon btn-ghost-secondary rounded-circle mr-2" target="_blank" href="https://www.linkedin.com/sharing/share-offsite/?url=https://isg-one.com/articles/the-secret-to-elevating-the-hybrid-work-employee-experience"> <i class="fab fa-linkedin"></i> </a> </div> </div> </div>   <div class="border-top border-bottom py-5 mt-8"> <div class="row pb-3"> <div class="col-12"> <h2 class="author-title" data-toc-exclude>About the author</h2> </div> </div> <div class="author-info"> <div class="avatar avatar-circle avatar-xl"> <img class="avatar-img" src="/images/default-source/default-album/pelzel-roman-pic-sq.tmb-th283-283.jpg?Culture=en&sfvrsn=8780d231_1" alt="Roman Pelzel"> </div> <div class="media-body ml-3"> <h4 class="mb-0"><a href="/who-we-are/people/roman-pelzel">Roman Pelzel</a></h4> <div class="mb-0"> <input type="checkbox" id="expand-roman-pelzel"> <span class="bio">Roman Pelzel is a thought leader and trusted advisor with more than 25 years of experience in leading and facilitating digital workplace strategies and technologies as well as ITIL/value-driven service management in different business areas (insurance, automotive, utilities, e-commerce). He has made it his mission to sustainably connect talent and technology by helping organizations transform their digital workplaces into a digital work state experience that put people first. Roman is a recognized expert in workplace management technologies as well as hardware and software rollouts. He contributes to his clients' success with his comprehensive expertise gained in various roles, combining leadership, coaching and technical skills. </span> <label for="expand-roman-pelzel" role="button"><span class="more">read more</span><span class="less">read less</span></label> </div> </div> </div> </div>  </div> </div> </div> </article> <div class="container"> <div class="space-2 mx-lg-auto"> <div class="mb-3 mb-sm-5"> <h3>Related stories</h3> </div> <div class="row mb-3"> <div class="col-sm-6 col-lg-4 mb-3 mb-sm-8">  <article class="card h-100 insight-card transition-3d-hover"> <a href="https://isg-one.com/articles/top-10-workplace-predictions-in-the-age-of-ai" > <div class="card-body"> <h3 class="h6"> Top 10 Workplace Predictions in the Age of AI </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article>  </div> <div class="col-sm-6 col-lg-4 mb-3 mb-sm-8">  <article class="card h-100 insight-card transition-3d-hover"> <a href="https://isg-one.com/articles/future-workplace-vs.-future-of-work-what-s-the-difference" > <div class="card-body"> <h3 class="h6"> Future Workplace vs. Future of Work: What’s the Difference </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article>  </div> <div class="col-sm-6 col-lg-4 mb-3 mb-sm-8">  <article class="card h-100 insight-card transition-3d-hover"> <a href="https://isg-one.com/articles/the-john-ola-show-episode-6-the-future-of-work" > <div class="card-body"> <h3 class="h6"> The Future of Work </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article>  </div> </div> </div> </div> <script type="application/ld+json"> { "@context" : "http://schema.org", "@type" : "Article", "name" : "The Secret to Elevating the Hybrid Work Employee Experience", "author" : { "@type" : "Person", "name" : "Roman Pelzel" }, "datePublished" 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