Business Operations

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intro"> <div > <span class="d-block font-weight-bold text-cap mb-2 text-lt-blue">Advisory</span> <h1 class="mb-4">Business Operations</h1><h4>Transforming general and administrative processes to deliver new efficiencies and unleash superior business value.</h4> </div> </div> </div> </div> <div id="BodyPlaceholder_TE527F9F2068_Col00" class="sf_colsIn side-violator z-index-1" data-sf-element="Container" data-placeholder-label="Container"> <img class="topbar" src="/images/default-source/resourcepackages/isg2021/svg/components/topbar.svg?sfvrsn=7e14dc31_2" title="TopBar" alt="TopBar" /> <img class="violator-img" src="/images/default-source/default-album/business-operations-success-arrow-white.svg?sfvrsn=b3fedc31_0" title="business operations success arrow" alt="business operations success arrow" /> <img class="bottombar" src="/images/default-source/resourcepackages/isg2021/svg/components/bottombar.svg?sfvrsn=7f14dc31_2" title="BottomBar" alt="BottomBar" /> </div> </div> <div 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</div>  </article>  </div> </div> </div> </div> </div> </div> <div id="MainPlaceholder_C039_Col00" class="sf_colsIn bg-dark space-2 text-white mt-11" data-sf-element="Container" data-placeholder-label="Container"><div id="MainPlaceholder_C014_Col00" class="sf_colsIn container" data-sf-element="Container" data-placeholder-label="Container"><div class="row" data-sf-element="Row"> <div id="MainPlaceholder_C029_Col00" class="sf_colsIn col-lg-12" data-sf-element="Column 1" data-placeholder-label="Column 1"><div id="MainPlaceholder_C013_Col00" class="sf_colsIn bg-dark" data-sf-element="Container" data-placeholder-label="Container"> <div class="mb-6" > <h2>Optimize your business operations across the enterprise</h2> </div> </div> </div> </div> <div class="row" data-sf-element="Row"> <div id="MainPlaceholder_C066_Col00" class="sf_colsIn col-lg-4" data-sf-element="Column 1" data-placeholder-label="Column 1"><div class="row" data-sf-element="Row"> <div id="MainPlaceholder_C067_Col00" class="sf_colsIn col-lg-6 px-4 text-center" data-sf-element="Column 1" data-placeholder-label="Column 1"> <img class="h-100p" src="/images/default-source/icons/finance-and-accounting.png?sfvrsn=e442de31_0&MaxWidth=500&MaxHeight=100&ScaleUp=false&Quality=High&Method=ResizeFitToAreaArguments&Signature=EA677B67215D4EEAEFF7B655583788DE38C8234E" title="finance and accounting" alt="finance and accounting" /> <div class="pt-2" > <p style="text-align:center;">Finance & Accounting (F&A)</p> </div> </div> <div id="MainPlaceholder_C067_Col01" class="sf_colsIn col-lg-6 px-4 text-center" data-sf-element="Column 2" data-placeholder-label="Column 2"> <img class="h-100p" src="/images/default-source/icons/procurement.png?sfvrsn=e43de31_0&MaxWidth=500&MaxHeight=150&ScaleUp=false&Quality=High&Method=ResizeFitToAreaArguments&Signature=9F6C341D3F6E3FE8F3F3893A0B49B7A7D84FDCF9" title="procurement" alt="procurement" /> <div class="pt-2" > <p style="text-align:center;">Procurement</p> </div> </div> </div> </div> <div id="MainPlaceholder_C066_Col01" class="sf_colsIn col-lg-4" data-sf-element="Column 2" data-placeholder-label="Column 2"><div class="row" data-sf-element="Row"> <div id="MainPlaceholder_C068_Col00" class="sf_colsIn col-lg-6 px-4 text-center" data-sf-element="Column 1" data-placeholder-label="Column 1"> <img class="h-100p" src="/images/default-source/icons/human-resources.png?sfvrsn=2843de31_0" title="human resources" alt="human resources" /> <div class="pt-2" > <p style="text-align:center;">Human Resources (HR)</p> </div> </div> <div id="MainPlaceholder_C068_Col01" class="sf_colsIn col-lg-6 px-4 text-center" data-sf-element="Column 2" data-placeholder-label="Column 2"> <img class="h-100p" src="/images/default-source/icons/customer-experience.png?sfvrsn=3243de31_0" title="customer experience" alt="customer experience" /> <div class="pt-2" > <p style="text-align:center;">Customer Experience (CX)</p> </div> </div> </div> </div> <div id="MainPlaceholder_C066_Col02" class="sf_colsIn col-lg-4" data-sf-element="Column 3" data-placeholder-label="Column 3"><div class="row" data-sf-element="Row"> <div id="MainPlaceholder_C069_Col00" class="sf_colsIn col-lg-6 px-4 text-center" data-sf-element="Column 1" data-placeholder-label="Column 1"> <img class="h-100p" src="/images/default-source/icons/facilities-management.png?sfvrsn=5c43de31_0" title="facilities management" alt="facilities management" /> <div class="pt-2" > <p style="text-align:center;">Facilities Management</p> </div> </div> <div id="MainPlaceholder_C069_Col01" class="sf_colsIn col-lg-6 px-4 text-center" data-sf-element="Column 2" data-placeholder-label="Column 2"> <img class="h-100p" src="/images/default-source/icons/insurance-operations.png?sfvrsn=6643de31_0" title="insurance operations" alt="insurance operations" /> <div class="pt-2" > <p class="text-white" style="text-align:center;">Insurance Operations</p> </div> </div> </div> </div> </div> </div> </div> <div id="MainPlaceholder_TE527F9F2026_Col00" class="sf_colsIn container" data-sf-element="Container" data-placeholder-label="Main content"><div id="MainPlaceholder_C002_Col00" class="sf_colsIn container space-2" data-sf-element="Container" data-placeholder-label="Container"><div class="row" data-sf-element="Row"> <div id="MainPlaceholder_C003_Col00" class="sf_colsIn col-lg-6" data-sf-element="Column 1" data-placeholder-label="Column 1"><div class="img-blue-light"> <div class="blue-overlay"></div> <div class="background-img-grayscale" style="background-image:url('/images/default-source/default-album/business-transformation.jpg?sfvrsn=5ce2d931_0')"></div> </div> </div> <div id="MainPlaceholder_C003_Col01" class="sf_colsIn col-lg-6" data-sf-element="Column 2" data-placeholder-label="Column 2"> <div > <h2>Plan & Execute Your Transformation</h2><p>How do you establish and execute a purpose-built transformation agenda? Start by identifying large areas of opportunity.<br /></p><ul><li>Eliminate waste and non-value-added activity <br /></li><li>Automate processes and apply advanced analytics<br /></li><li>Standardize, simplify and source processes <br /></li><li>Optimize your target operating model<br /></li></ul><p>ISG combines design thinking, visioning and the “art of the possible” to identify innovative future states.</p><p><a class="btn btn-primary" href="/contact-us">Contact Us to Learn More</a></p> </div> </div> </div> </div> </div> <div id="MainPlaceholder_TE527F9F2002_Col00" class="sf_colsIn gradient-x-three-sm-primary" data-sf-element="Container" data-placeholder-label="Container"><div id="MainPlaceholder_C040_Col00" class="sf_colsIn bg-dark space-2" data-sf-element="Container" data-placeholder-label="Container"><div id="MainPlaceholder_C041_Col00" class="sf_colsIn container" data-sf-element="Container" data-placeholder-label="Container"><div class="row text-white" data-sf-element="Row"> <div id="MainPlaceholder_C042_Col00" class="sf_colsIn col-lg-12" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div > <h2>How do you optimize your operations, cut costs and drive innovation?<br /><strong></strong></h2><h3><strong>Improve performance, increase agility and spend less.</strong><br /></h3> </div><div class="row space-1" data-sf-element="Row"> <div id="MainPlaceholder_C043_Col00" class="sf_colsIn col-lg-4" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div class="pr-4" > <h6 class="text-white">Collaborative Sourcing</h6><p>Our proven ISG FutureSource™ methodology is collaborative and data-driven to help you make business process sourcing decisions that deliver more innovative solutions to achieve your business needs. You get a faster result and a strong, sustainable partnership to help you get ahead.</p> </div> </div> <div id="MainPlaceholder_C043_Col01" class="sf_colsIn col-lg-4" data-sf-element="Column 2" data-placeholder-label="Column 2"> <div class="px-4" > <h6 class="text-white">Transform Business from the Inside Out</h6><p>Centralize, standardize and harmonize back-office functions into a Global Business Services (GBS) model to save costs, increase service quality, leverage scale and respond quickly to business demand.</p> </div> </div> <div id="MainPlaceholder_C043_Col02" class="sf_colsIn col-lg-4" data-sf-element="Column 3" data-placeholder-label="Column 3"> <div class="pl-4" > <h6 class="text-white">Advanced Procurement</h6><p>Consolidate, standardize or source procurement activities to consolidate and leverage company-wide spend with a limited number of suppliers. Leverage ISG's expertise to optimize your supply base, generate savings and leverage advanced analytics for spend visibility, consumption patterns and supply market insights.</p> </div> </div> </div> <div class="row" data-sf-element="Row"> <div id="MainPlaceholder_C050_Col00" class="sf_colsIn col-lg-12" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div > Enabling your business operations to meet the fast-paced demands of today’s marketplace takes a special combination of domain knowledge, process expertise and technology savvy. ISG has a finger on the pulse of critical business operations decisions and tech, such as intelligent automation and blockchain. Whatever your business operations challenges are, ISG can help. </div> </div> </div> </div> </div> </div> </div> <div id="MainPlaceholder_TE527F9F2050_Col00" class="sf_colsIn container space-top-md-2 space-bottom-2 space-bottom-lg-3" data-sf-element="Container" data-placeholder-label="Container"><div class="row mb-5" data-sf-element="Row"> <div id="MainPlaceholder_TE527F9F2051_Col00" class="sf_colsIn col-lg-12" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div > <h2 class="mb-0">Featured Insights</h2> </div> </div> </div> <div class="row mb-5"> <div class="col-12 "> <article class="featured-insight"> <a class="featured-insight-container row" href="https://isg-one.com/advisory/business-operations/articles/is-business-process-outsourcing-an-answer-to-europe-s-enterprise-challenges"> <div class="col-lg-6 col-md-4 pr-md-0 overflow-hidden"> <figure class="position-absolute right-0 z-index-4 h-100 dk" style="top:calc(50% - 200px);"> <svg xmlns="http://www.w3.org/2000/svg" width="180" height="400" viewBox="0 0 90 400" fill="none"> <path d="M132 0H0L120.5 200L0 400H132V0Z" fill="#001638"></path> </svg> </figure> <div class="img-blue-light"> <div class="blue-overlay"></div> <div class="card-img-top featured-insight-img background-img-grayscale" style="background-image: url(/images/default-source/default-album/is-business-process-outsourcing-an-answer-to-europe-s-enterprise-challenges.tmb-th892-450.jpg?Culture=en&sfvrsn=5273d531_1);"> </div> </div> </div> <div class="col-lg-6 col-md-8 pl-md-0"> <div class="card-body bg-darkblue h-100"> <h3 class="h5"> Is Business Process Outsourcing an Answer to Europe’s Enterprise Challenges? </h3> <div> <p>We expect companies in Central Europe to rely more heavily on business process outsourcing (BPO) in the coming years. </div> <span class="font-size-1 link font-weight-bold text-lightblue"><u>Learn More</u></span> </div> </div> </a> </article> </div> </div> <div class="row mb-3">  <div class="col-lg-3 col-md-6 mb-8 mb-lg-2"> <article class="card h-100 insight-card transition-3d-hover"> <a href="/advisory/business-operations/articles/top-5-trends-in-data-analytics-that-will-impact-business-operations-in-2023" > <div class="card-body"> <h3 class="h6"> Top 5 Trends in Data Analytics That Will Impact Business Operations in 2023 </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div>   <div class="col-lg-3 col-md-6 mb-8 mb-lg-2"> <article class="card h-100 insight-card transition-3d-hover"> <a href="/advisory/business-operations/articles/enterprises-of-the-future-and-the-cfo-s-potential-leadership-role" > <div class="card-body"> <h3 class="h6"> Enterprises of the Future and the CFO’s Potential Leadership Role </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div>   <div class="col-lg-3 col-md-6 mb-8 mb-lg-2"> <article class="card h-100 insight-card transition-3d-hover"> <a href="/advisory/business-operations/articles/contact-centers-and-facilities-management" > <div class="card-body"> <h3 class="h6"> The New Future for Contact Centers and Facilities Management </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div>   <div class="col-lg-3 col-md-6 mb-8 mb-lg-2"> <article class="card h-100 insight-card transition-3d-hover"> <a href="/advisory/business-operations/articles/your-captive-service-center-survived-the-first-100-days-of-the-pandemic-now-what" > <div class="card-body"> <h3 class="h6"> Your Captive Service Center Survived the First 100 Days of the Pandemic. Now What? </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div>  </div> <div class="position-relative" > <p style="text-align:right;"><a class="btn btn-primary" href="/solutions/business-operations/articles">View All Business Operations Insights <em class="fas fa-angle-right fa-sm ml-1"></em></a></p> </div> <div > </div> </div> </div> <div id="MainPlaceholder_TE527F9F2076_Col00" class="sf_colsIn position-relative bg-lightgray pt-10 mt-n10 space-bottom-4 client-stories-container" data-sf-element="Container" data-placeholder-label="Client stories"><div id="MainPlaceholder_TE527F9F2037_Col00" class="sf_colsIn container position-relative z-index-2" data-sf-element="Container" data-placeholder-label="Container"><div id="MainPlaceholder_TE527F9F2038_Col00" class="sf_colsIn ext-white rounded-lg overflow-hidden space-top-2 space-top-lg-1 pl-5 pl-md-0" data-sf-element="Container" data-placeholder-label="Container"><div class="row justify-content-lg-between align-items-lg-center no-gutters" data-sf-element="Row"> <div id="MainPlaceholder_TE527F9F2040_Col00" class="sf_colsIn col-lg-12" data-sf-element="Column 1" data-placeholder-label="Client stories"> <div class="mb-5" > <h2>Client Stories</h2> </div> <div class="d-flex client-story-cards"> <article class="card client-story-card transition-3d-hover"> <a href="https://isg-one.com/client-stories/detail/sourcing-savings-for-your-global-business-services-transformation"> <div class="card-img-top research-card-img"> <figure class="position-absolute right-0 bottom-0 left-0 mb-n1 z-index-4"> <svg xmlns="http://www.w3.org/2000/svg" width="100%" viewBox="0 0 429 137" fill="none"> <path d="M429 137L429 0L214.5 125.064L0 -1.87522e-05L-5.98846e-06 137L429 137Z" /> </svg> </figure> <div class="img-blue-light"> <div class="blue-overlay"></div> <div class="background-img-grayscale" style="background-image: url('/images/default-source/default-album/auto-distributor.tmb-th283-283.jpg?Culture=en&sfvrsn=fdeed931_2')"></div> </div> </div> <div class="card-body"> <h3 class="h6">Sourcing Savings for your Global Business Services Transformation</h3> <p>ISG assists in an end-to-end provider selection, enabling savings for a global automotive distributor’s finance and accounting (F&A) outsourcing.</p> <span class="link font-size-1 ">Learn more</span> </div> </a> </article> <article class="card client-story-card transition-3d-hover"> <a href="https://isg-one.com/client-stories/detail/centralize-and-reduce-indirect-spending-with-a-gbs-strategy"> <div class="card-img-top research-card-img"> <figure class="position-absolute right-0 bottom-0 left-0 mb-n1 z-index-4"> <svg xmlns="http://www.w3.org/2000/svg" width="100%" viewBox="0 0 429 137" fill="none"> <path d="M429 137L429 0L214.5 125.064L0 -1.87522e-05L-5.98846e-06 137L429 137Z" /> </svg> </figure> <div class="img-blue-light"> <div class="blue-overlay"></div> <div class="background-img-grayscale" style="background-image: url('/images/default-source/pictures-of-articles/global-business-services.tmb-th283-283.jpg?Culture=en&sfvrsn=a9edd931_1')"></div> </div> </div> <div class="card-body"> <h3 class="h6">Centralize and Reduce Indirect Spending with a GBS Strategy</h3> <p>ISG developed and supported a manufacturing company’s GBS strategy by providing expertise on tool selection and automation opportunities.</p> <span class="link font-size-1 ">Learn more</span> </div> </a> </article> <article class="card client-story-card transition-3d-hover"> <a href="https://isg-one.com/client-stories/detail/finance-service-delivery-transformation"> <div class="card-img-top research-card-img"> <figure class="position-absolute right-0 bottom-0 left-0 mb-n1 z-index-4"> <svg xmlns="http://www.w3.org/2000/svg" width="100%" viewBox="0 0 429 137" fill="none"> <path d="M429 137L429 0L214.5 125.064L0 -1.87522e-05L-5.98846e-06 137L429 137Z" /> </svg> </figure> <div class="img-blue-light"> <div class="blue-overlay"></div> <div class="background-img-grayscale" style="background-image: url('/images/default-source/pictures-of-articles/finance-service-delivery-transformation.tmb-th283-283.jpg?Culture=en&sfvrsn=6bedd931_1')"></div> </div> </div> <div class="card-body"> <h3 class="h6">Finance Service Delivery Transformation</h3> <p>ISG helped a water solutions company establish an optimized global business service delivery model.</p> <span class="link font-size-1 ">Learn more</span> </div> </a> </article> </div> </div> </div> </div> </div> </div> <div class="container space-bottom-2"> <div class="card d-block bg-lightblue p-9 bg-star-right mt-n9"> <div class="position-relative z-index-2"> <span class="d-block font-weight-black text-cap mb-2 text-darkblue">Featured Event</span> <h4 class="h4">SourceIT (Paris)</h4> <h3>Reimagine Sourcing. Stay ahead of the next renewal, sourcing trend and business need.</h3> <p class="date"><time></time></p> <a class="btn btn-primary btn-lg" href="https://sourceit.isg-one.com/paris24" target='_blank'> Register now </a> </div> </div> </div> <div id="MainPlaceholder_TE527F9F2007_Col00" class="sf_colsIn space-bottom-2 position-relative research-container" data-sf-element="Container" data-placeholder-label="Container"><div id="MainPlaceholder_TE527F9F2008_Col00" class="sf_colsIn container space-2 featured-research" data-sf-element="Container" data-placeholder-label="Container"><div class="row" data-sf-element="Row"> <div id="MainPlaceholder_TE527F9F2011_Col00" class="sf_colsIn col-lg-4 col-md-5" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div > <h2>ISG Research</h2><p>ISG is a leader in proprietary research, advisory consulting and executive event services focused on market trends and disruptive technologies.</p><p>Get the insight and guidance you need to accelerate growth and create more value.</p><a class="btn btn-primary mb-5" href="/research/provider-research">Learn More</a> </div> </div> <div id="MainPlaceholder_TE527F9F2011_Col01" class="sf_colsIn col-lg-8 col-md-7" data-sf-element="Column 2" data-placeholder-label="Carousel"> <div class="js-slick-carousel slick slick-equal-height slick-gutters-3 slick-center-mode-right slick-center-mode-right-offset" data-hs-slick-carousel-options='{"prevArrow" : "<span class=\" fa fa-arrow-left slick-arrow slick-arrow-primary-white slick-arrow-left rounded-circle ml-sm-n2\"></span>","nextArrow": "<span class=\"fa fa-arrow-right slick-arrow slick-arrow-primary-white slick-arrow-right rounded-circle mr-sm-2 mr-xl-4\"></span>","slidesToShow": 2.5,"infinite": false,"responsive": [{"breakpoint": 1400,"settings": {"slidesToShow": 2}},{"breakpoint": 1080,"settings": {"slidesToShow": 1.5}},{"breakpoint": 992,"settings": {"slidesToShow": 1}}]}'> <article class="js-slide pt-2"> <a class="card bg-lightgray w-100 min-h-270rem transition-3d-hover" href="https://stephenhurrell.ventanaresearch.com/you-dont-have-to-put-up-with-a-manual-quote-to-contract-process" target="_blank"> <div class="card-body"> <span class="d-block small text-blue font-weight-bold text-cap mb-2">Research</span> <h3 class="h6">You Don’t Have to Put Up with a Manual Quote to Contract Process</h3> <div class="research-description"> <p>In a previous role I was actively involved with identifying and implementing dashboards and reports tracking key sales department metrics and KPIs for enterprise-size customers as well as high-tech growth companies. These included recognizable examples such as opportunity conversion rate, average deal size and sales velocity (length of time to close, won or lost). Wind the clock forward and in my role as an industry analyst I now talk to customers and have a wider view of the market.</p> </div> <div class="card-footer bg-transparent"> <span class="link font-size-1">Read more</span> </div> </div> </a> </article> <article class="js-slide pt-2"> <a class="card bg-lightgray w-100 min-h-270rem transition-3d-hover" href="https://keithdawson.ventanaresearch.com/ccaas-cpaas-or-ucaas-for-cx-it-doesnt-matter" target="_blank"> <div class="card-body"> <span class="d-block small text-blue font-weight-bold text-cap mb-2">Research</span> <h3 class="h6">CCaaS, CPaaS or UCaaS for CX? It Doesn’t Matter.</h3> <div class="research-description"> <p>It is unfortunate that business-focused digital communications are sold under three different headings: Contact Center as a Service (CCaaS), Unified Communication as a Service (UCaaS) and Communication Platform as a Service (CPaaS). (And that just counts the cloud options—let us acknowledge the huge, continuing, installed base on premises.) These are terrible ways to describe complex, varied and overlapping offerings.</p> </div> <div class="card-footer bg-transparent"> <span class="link font-size-1">Read more</span> </div> </div> </a> </article> <article class="js-slide pt-2"> <a class="card bg-lightgray w-100 min-h-270rem transition-3d-hover" href="https://robertkugel.ventanaresearch.com/technology-transforms-erp-for-a-more-effective-finance-department" target="_blank"> <div class="card-body"> <span class="d-block small text-blue font-weight-bold text-cap mb-2">Research</span> <h3 class="h6">Technology Transforms ERP for a More Effective Finance Department</h3> <div class="research-description"> <p>ERP systems have been the central nervous system of enterprises for more than three decades, handling business-critical process management and recordkeeping. While their basic outlines are unchanged, today’s systems are far more capable in their functional depth, adaptability, usability and manageability. Especially for cloud-based systems, they are far easier to maintain. Decades of refinement and focused development to support specific industries, and even specialized categories within these industries, have increased their utility while decreasing the total cost of ownership, especially in implementation expense and maintenance. Artificial intelligence (AI) is the latest supporting technology to increase the business value of the software. So, when considering replacing existing ERP software, it’s most important to understand and evaluate how a new system can add to the capabilities of the incumbent and how to manage the organizational change that will become possible and necessary with that change.</p> </div> <div class="card-footer bg-transparent"> <span class="link font-size-1">Read more</span> </div> </div> </a> </article> <article class="js-slide pt-2"> <a class="card bg-lightgray w-100 min-h-270rem transition-3d-hover" href="https://matthewbrown.ventanaresearch.com/compensation-renaissance-the-role-of-technology-in-revamping-rewards" target="_blank"> <div class="card-body"> <span class="d-block small text-blue font-weight-bold text-cap mb-2">Research</span> <h3 class="h6">Compensation Renaissance: The Role of Technology in Revamping Rewards</h3> <div class="research-description"> <p>Compensation practices are currently experiencing a substantial transformation, driven by evolving workforce expectations and rapid technological innovation. This shift is fundamentally reshaping how organizations approach rewards and recognition for workers. Technologies like data analytics enable more precise and personalized compensation management strategies while also fostering greater transparency and equity in how performance is measured and rewarded. These changes reflect a broader effort to adapt compensation practices to meet the dynamic needs of today's workforce and maximize technology to optimize every aspect of rewards systems.</p> </div> <div class="card-footer bg-transparent"> <span class="link font-size-1">Read more</span> </div> </div> </a> </article> <article class="js-slide pt-2"> <a class="card bg-lightgray w-100 min-h-270rem transition-3d-hover" href="https://stephenhurrell.ventanaresearch.com/whats-new-in-technology-for-office-of-revenue" target="_blank"> <div class="card-body"> <span class="d-block small text-blue font-weight-bold text-cap mb-2">Research</span> <h3 class="h6">What’s New in Technology for Office of Revenue?</h3> <div class="research-description"> <p><p>Spring and fall are conference seasons, and this spring I was fortunate to be invited to several software provider events that are part of my coverage of the Office of Revenue.</p><p>And while artificial intelligence (AI) and generative AI (GenAI) were front and center, there were other announcements where the focus was more on the potential changes that these technologies would enable within enterprises and their revenue teams.</p></p> </div> <div class="card-footer bg-transparent"> <span class="link font-size-1">Read more</span> </div> </div> </a> </article> </div> </div> </div> </div> </div> <div id="MainPlaceholder_TE527F9F2009_Col00" class="sf_colsIn container" data-sf-element="Container" data-placeholder-label="Container"> <div class="container team-cards space-2"> <div class="row d-flex mx-n2 mb-5 pl-lg-10 pr-lg-10"> <div class="col-md-6 col-xl-4"> <h2>Meet our team</h2> </div>  <div class="col-md-6 col-xl-4 mb-3 h-100 transition-3d-hover"> <a href="javascript:;" data-toggle="modal" data-target="#TeamLead"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/stacey-cadigan-sq.jpg?sfvrsn=efb0fa31_4);"></div> <h4 class="mt-2 mb-0 text-black"> Stacey Cadigan</h4> <p class="text-black"> Partner</p> </a> </div>  <div class="modal fade" id="TeamLead" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/stacey-cadigan-sq.jpg?sfvrsn=efb0fa31_4);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Stacey Cadigan</h2> </div> <p class="mb-0"><p><span style="line-height: 1.5;">Stacey Cadigan is an HR thought leader who is passionate about HR and talent management. With more than 20 years in HR, she has leveraged her deep experience and expertise to help clients achieve their strategic, operational, and financial objectives. Through her diverse experience in HR strategy, HRO operations, RPO, HR technology, and transitions, she has developed unique insight and the ability to ask the right questions in assisting organizations with finding solutions to effectively align their HR initiatives with their vision. </span>Stacey was named “HR Thought Leader of the Year” in 2016 and “HRO Superstar” by HRO Today Services and Technology Association for 2016–2019.</p></p> <a class="btn btn-primary" href="/who-we-are/people/stacey-cadigan">View articles by Stacey Cadigan</a> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-0"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/shahid-bhatty-sq648ba695f6446a14bdc7ff0000f6f5b0.jpg?sfvrsn=58cfcc31_0);"></div> <h4 class="mt-2 mb-0 text-black"> Shahid Bhatty</h4> <p class="text-black"> Director</p> </a> </div>  <div class="modal fade" id="modal-0" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/shahid-bhatty-sq648ba695f6446a14bdc7ff0000f6f5b0.jpg?sfvrsn=58cfcc31_0);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Shahid Bhatty</h2> </div> <p class="mb-0"><p>Shahid Bhatty is a proven procurement and supply chain management leader who brings significant experience in outsourcing advisory services, procurement transformation, organizational design & development, and project management. He has developed deep expertise in leading strategy assessments, benchmarking and feasibility studies, RFP development, supplier evaluation & selection, contract negotiations and implementation services. He has led procurement operations, implemented digital strategies, and managed large & complex strategic sourcing initiatives both in operational and outsourcing roles.</p></p> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-1"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/franck-boubon-sq.jpg?sfvrsn=2b46f831_0);"></div> <h4 class="mt-2 mb-0 text-black"> Franck Boubon</h4> <p class="text-black"> Director</p> </a> </div>  <div class="modal fade" id="modal-1" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/franck-boubon-sq.jpg?sfvrsn=2b46f831_0);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Franck Boubon</h2> </div> <p class="mb-0"><p>With more than 15 years of international consulting and outsourcing experience, Franck has helped many companies design and implement major transformation programs and define new workforce and back-office strategies. Among the global transformation programs he has designed, numerous included shared services and multi-supplier outsourcing models. He has led implementations and optimization of global shared services in Europe, North Africa, Mauritius and India and large ERP and business process re-engineering initiatives in France, Europe and the US. Franck leads ISG’s Business Advisory Services in EMEA and is responsible for all business advisory services in Europe, including F&A, HR and Procurement.</p></p> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-2"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/author-images/chawla-himanshu-pic-sq.jpg?sfvrsn=c072ab31_1);"></div> <h4 class="mt-2 mb-0 text-black"> Himanshu Chawla</h4> <p class="text-black"> Director</p> </a> </div>  <div class="modal fade" id="modal-2" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/author-images/chawla-himanshu-pic-sq.jpg?sfvrsn=c072ab31_1);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Himanshu Chawla</h2> </div> <p class="mb-0">As a lead member of ISG’s Advisory Practice in ANZ, Himanshu brings his 25+ years of experience in establishing large scale Global Business Services (GBS) for Finance, Customer Care, Supply chain and back-office services. He works largely with private sector clients both in Australia and across South East Asia and has extensive supplier side experience. </p> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-3"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/choo-daniel-sq.jpg?sfvrsn=e42bc931_0);"></div> <h4 class="mt-2 mb-0 text-black"> Daniel Choo</h4> <p class="text-black"> Director</p> </a> </div>  <div class="modal fade" id="modal-3" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/choo-daniel-sq.jpg?sfvrsn=e42bc931_0);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Daniel Choo</h2> </div> <p class="mb-0">Daniel (Danny) heads up the BAS practice for ISG, providing a leadership role and in depth expertise in the BPO / HRO sectors and business transformations. He works with MNC and Government clients both locally and across Asia and has extensive client and supply side experience. The BAS practice delivers comprehensive end to end transformational services in support of its clients.</p> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-4"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/magill-jarrod.jpg?sfvrsn=d736c931_0);"></div> <h4 class="mt-2 mb-0 text-black"> Jarrod Magill</h4> <p class="text-black"> Director</p> </a> </div>  <div class="modal fade" id="modal-4" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/magill-jarrod.jpg?sfvrsn=d736c931_0);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Jarrod Magill</h2> </div> <p class="mb-0">Jarrod's focus at ISG is delivering transformational outsourcing and shared services engagements for clients across all sectors. These engagements deliver significant savings through labor arbitrage and improved productivity, but also provide and uplift in organizational capability by accessing large pools of talent offshore. Jarrod works across all enterprise functions including Finance, Contact Centers, Procurement, Human Resources, IT and Operations. </p> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-5"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/stapleton-robert-sq.jpg?sfvrsn=c3ddc431_0);"></div> <h4 class="mt-2 mb-0 text-black"> Robert Stapleton</h4> <p class="text-black"> Partner</p> </a> </div>  <div class="modal fade" id="modal-5" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/stapleton-robert-sq.jpg?sfvrsn=c3ddc431_0);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Robert Stapleton</h2> </div> <p class="mb-0"><p>Robert, in his role as a Partner in the Oil & Gas vertical, delivers extensive sourcing delivery expertise. He has lead clients across a broad cross-section of areas including sourcing strategies and assessments, shared services, performance management, financial management, relationship management, contract negotiation and management, application development and maintenance, enterprise telecommunications and networking, and business process services.</p></p> <a class="btn btn-primary" href="/who-we-are/people/robert-stapleton">View articles by Robert Stapleton</a> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-6"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/winkler-dennis-sq382ca695f6446a14bdc7ff0000f6f5b0.jpg?sfvrsn=c96fcc31_0);"></div> <h4 class="mt-2 mb-0 text-black"> Dennis Winkler</h4> <p class="text-black"> Director</p> </a> </div>  <div class="modal fade" id="modal-6" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/winkler-dennis-sq382ca695f6446a14bdc7ff0000f6f5b0.jpg?sfvrsn=c96fcc31_0);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Dennis Winkler</h2> </div> <p class="mb-0">Dennis Winkler is a Director in the <a href="http://www.isg-one.com/">ISG</a> Insurance industry vertical. With more than than 25 years of experience as a business process and technology consultant, he has advised hundreds of companies on their sourcing strategies, including establishing shared service centers and outsourcing relationships around the globe. Dennis has worked with numerous insurance clients, including AIG, Chubb, Transamerica, ING/VOYA, CNO, Global Atlantic, Assurant and others.<br /></p> <a class="btn btn-primary" href="/who-we-are/people/dennis-winkler">View articles by Dennis Winkler</a> </div> </div> </div> </div>  </div> </div> </div> </div> </div> </div> </div> </main> <div id="CTAFormPlaceholder_TFF7FD39E032_Col00" class="sf_colsIn bg-blue z-index-2 position-relative overflow-hidden" data-sf-element="Container" data-placeholder-label="Container"><div id="CTAFormPlaceholder_TFF7FD39E033_Col00" class="sf_colsIn container space-1" data-sf-element="Container" data-placeholder-label="Container"><div class="row" data-sf-element="Row"> <div 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