ISG Inform | IT Benchmarking & IT Budgeting Solutions

<!DOCTYPE html> <html lang="en"> <head> <meta charset="utf-8"> <meta http-equiv="x-ua-compatible" content="ie=edge,chrome=1"> <title> ISG Inform | IT Benchmarking & IT Budgeting Solutions | ISG </title> <meta name="viewport" content="width=device-width, initial-scale=1, shrink-to-fit=no"> <link rel="apple-touch-icon" href='/ResourcePackages/ISGBootstrap/assets/dist/images/icon.png'> <link rel="shortcut icon" href='/ResourcePackages/ISGBootstrap/assets/dist/images/favicon.ico'> <script src="/ScriptResource.axd?d=agwj-qG4Oi7k9hkvkRq2GTDqU9XPXdCKKFsR0wEGc_bOfFMkWuVIXBNYFUMXJR_a9jxWFUvaRrxHCaPaN9eDpppKp_az8q-7M6lFJ3bk2WZAKeLioP165D9yvPq1kRAKOT9pR3m1XvBaVkuYVGLHZM5_53Epcs0pKxyKRZbZFGFzFwup0&t=7514f26e" type="text/javascript"></script><script src="/ScriptResource.axd?d=ePnjFy9PuY6CB3GWMX-b_w7dxotyB-ChSNIHaG-RrkJKTaFbSBsMRaokWmB-KCoB__umScxevcF_mteRCw1Wv-87gWtbzdXmj2bciuGs1Pc4pV7C75yVW7BYMxB0XUZ7Hld8AR_qmufmCI2wcDTU2ggy5Mz94eVXi818jHQlc8SnyCp10&t=7514f26e" type="text/javascript"></script><script src="/Scripts/Vue/vue-2.6.14.min.js?v=$(AssemblyVersion)" type="text/javascript"></script><link href="/ResourcePackages/ISG2021/assets/dist/css/main.min.css?v=$(AssemblyVersion)" rel="stylesheet" type="text/css" /> <link rel="stylesheet" href="https://fonts.googleapis.com/css?family=Open+Sans:400,600,700%7CRoboto+Slab:100,300,400,700" media="none" onload="if (media !== 'all') media = 'all'"> <meta property="og:title" content="ISG Inform | IT Benchmarking & IT Budgeting Solutions" /><meta property="og:description" content="ISG Inform™ - Get a complete picture of your IT Landscape with our easy-to-use platform & transform your business with real-time global market data." /><meta property="og:url" content="https://isg-one.com/platforms/isg-inform" /><meta property="og:type" content="website" /><meta property="og:site_name" content="Default" /><script async src="https://www.googletagmanager.com/gtag/js?id=UA-27682104-1"></script><script> window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('js', new Date()); gtag('config', 'UA-27682104-1'); </script> <script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-TS6Q4TK');</script><link crossorigin="anonymous" href="//cdn.jsdelivr.net/npm/@fancyapps/fancybox@3.5.7/dist/jquery.fancybox.min.css" integrity="sha256-Vzbj7sDDS/woiFS3uNKo8eIuni59rjyNGtXfstRzStA=" media="all" rel="stylesheet" type="text/css" /><script src="https://cdnjs.cloudflare.com/ajax/libs/plyr/3.5.10/plyr.min.js" integrity="sha512-s+7DP2WK83Ygu3fJu/AAIMpzOVxehY2sh+RYnYG3wEuQUv8tieAeAG4ublGKB5LWgR3Mh1qWclFVjU5reAjnJw==" crossorigin="anonymous"></script><link crossorigin="anonymous" href="//cdnjs.cloudflare.com/ajax/libs/plyr/3.5.10/plyr.css" integrity="sha512-3gK001rfejuEogNopjlWZfZtp1FrIzR0eU/SHvqCSF7tBAwpvrvxvZsqCixRPNHiA0NHVKLQpvL8PxUX0jXZxw==" media="all" rel="stylesheet" type="text/css" /><style type="text/css" media="all">.z-index-1{z-index:1;} .navbar-promo-inner { padding: 0.8rem 2rem; }</style><style type="text/css" media="all">.side-violator .violator-img { top: auto; bottom: 0; left: 70px; height: 88%; } .governx .platform-stats { margin-top: -60px; z-index: 10; position: relative; background: #fff; margin-bottom: -140px; } .inform .platform-stats { margin-top: -60px; z-index: 10; position: relative; background: #fff; margin-bottom: -190px; } .hex-intro { height: 100%; position: absolute; width: 100%; display: flex; justify-content: center; align-items: center; left:0; top:0; } .tab-content { z-index: 2; position: relative; height: 100%; } .tab-pane { background: #fff; } .tab-content>.tab-pane { display: none; }</style><style type="text/css" media="all">.mktoField {height: unset;} .mktoFormRow{width:50%; margin-left:0; margin-right:0;} .mktoFormRow:nth-child(-n+7) {display:inline-flex;} .mktoFormRow:nth-child(5) {display:block;} .mktoFormRow:nth-child(4), .mktoFormRow:nth-child(8), .mktoFormRow:nth-child(9){width:100%;} .mktoButton { padding: 1rem 4rem; text-transform:unset;} .mktoFormRow .form-group { margin-bottom: 1rem; } .mktoFormRow textarea.form-control { height: 100px; } .tab-content>.active { display: block !important; } </style><link rel="canonical" href="https://isg-one.com/platforms/isg-inform" /><meta name="description" content="ISG Inform™ - Get a complete picture of your IT Landscape with our easy-to-use platform & transform your business with real-time global market data." /><meta name="keywords" content="ISG, Inform" /></head> <body class=""> <div id="fb-root"></div> <script async defer crossorigin="anonymous" src="https://connect.facebook.net/en_US/sdk.js#xfbml=1&version=v11.0" nonce="qJBqdmhO"></script> <script async src="https://platform.twitter.com/widgets.js" charset="utf-8"></script> <noscript> <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-TS6Q4TK" height="0" width="0" style="display:none;visibility:hidden"></iframe> </noscript> <div id="searchSlideDown" class="hs-unfold-content dropdown-unfold search-slide-down vuejs-search"> <div id="search" class="search-form"> <label for="SearchInput-1" class="sr-only">Search ISG</label> <input v-model="query" title="Search ISG" placeholder="Search ISG" class="form-control vuejs-search-textbox" type="search" id="SearchInput-1" autocomplete="off"> </div> <div class="vuejs-search-menu"> <div id="VueJsMegamenuSearchResults" class="dropdown" v-cloak> <div class="dropdown-menu"> <div id="results" class="vuejs-search-menu-results"> <div class="vuejs-search-results" v-if="nothingFound && !loading"> <p>No results found</p> </div> <div class="vuejs-search-results" v-else-if="query.length === 0"> <p>Please enter some search terms</p> </div> <div class="vuejs-search-results" v-else-if="loading && results.length === 0"> <p>Searching...</p> </div> <div class="vuejs-search-results" v-if="results.length > 0 && query.length > 0"> <ul> <li class="result" v-for="(result, key) in results"> <div :class="result.Class"> <h4 class="result-title"> <i :class="getResultIconClass(result.Type)"></i> <a :href="addAnalytics(result.Href)" v-html="result.Title"></a> </h4> <div class="result-description"> <p class="result-summary" v-html="result.Summary"></p> </div> </div> </li> </ul> <p> There are {{resultsCount}} results in this search. These are the top {{results.length}} results. <a :href="resultsUrl + queryString"> See all results </a> </p> </div> </div> </div> </div> </div> </div> <script> // Global isgSearchBox configuration object var VueJsSearchBoxConfig = { resultsUrl: '/search', searchServiceKey: '0B0F4CC36B704E12ADDD5F7E43284E12', searchServiceUrl: 'https://isgwebsite.search.windows.net/', searchIndexName: 'isg-one-com-isg-production', highlight: 'Title,Content,Summary,RelatedArticles,TeamMembers,Tags,Categories,Authors', top: 20, searchFields: 'Title,Content,Summary,RelatedArticles,TeamMembers,Tags,Categories,Authors,Keywords', scoringProfile: 'isg-default-sp', scoringParameter: 'currentLanguage-en', minimumContentDate: '2022-11-21T00:00:00.0000000Z', count: true, appId: '', inputId: '#SearchInput-1' }; </script>  <header id="header" class="header header-box-shadow-on-scroll header-abs-top header-white-nav-links-lg header-show-hide" data-hs-header-options='{"fixMoment": 1000,"fixEffect": "slide"}'> <div id="HeaderPlaceholder_TFF7FD39E001_Col00" class="sf_colsIn header-section bg-isg-blue" data-sf-element="Container" data-placeholder-label="Container"><div id="HeaderPlaceholder_TFF7FD39E055_Col00" class="sf_colsIn top-nav bg-darkblue" data-sf-element="Container" data-placeholder-label="Container"><div id="HeaderPlaceholder_TFF7FD39E002_Col00" class="sf_colsIn container header-hide-content py-md-2" data-sf-element="Container" data-placeholder-label="Container"><div id="HeaderPlaceholder_TFF7FD39E011_Col00" class="sf_colsIn d-flex align-items-center" data-sf-element="Container" data-placeholder-label="Topbar"><div id="HeaderPlaceholder_TFF7FD39E038_Col00" class="sf_colsIn hs-unfold" data-sf-element="Container" data-placeholder-label="Language selector"> </div> <div id="HeaderPlaceholder_TFF7FD39E012_Col00" class="sf_colsIn pr-2 ml-auto" data-sf-element="Container" data-placeholder-label="Top navigation"> <div class="nav nav-md nav-y-0 d-none d-sm-flex ml-sm-auto dk" id="TopNavigation-1"> <a class="nav-link" href="/careers" target="_self">Careers</a> <a class="nav-link" href="/who-we-are" target="_self">Who We Are</a> </div> </div> <div id="HeaderPlaceholder_TFF7FD39E039_Col00" class="sf_colsIn list-inline pl-2 mb-0 search-signin z-index-2" data-sf-element="Container" data-placeholder-label="Search and Okta login"> <a class="btn-login ml-2" href="/isg-login"><span class="dk">Log In </span><i class="fas fa-unlock-alt ml-1"></i></a> <a class="js-hs-unfold-invoker vue-search-invoker btn btn-search" href="javascript:;" data-hs-unfold-options='{ "target": "#searchSlideDown", "type": "css-animation", "animationIn": "fadeIn search-slide-down-show", "animationOut": "fadeOutUp", "hasOverlay": true, "overlayClass": ".search-slide-down-bg-overlay", "overlayStyles": { "background": "rgba(33, 50, 91, .7)" }, "duration": 800, "hideOnScroll": false }'> <span class="dk">Search </span><i class="fas fa-search"></i> </a> </div> </div> </div> </div> <div id="HeaderPlaceholder_TFF7FD39E003_Col00" class="sf_colsIn container id-logoAndNav d-flex" data-sf-element="Container" data-placeholder-label="Main navigation"> <nav class="js-mega-menu navbar navbar-expand-lg" tabindex="-1">  <a class="navbar-brand isg-logo" href="/" aria-label="ISG"> <span class="visually-hidden">ISG</span> </a>   <button type="button" class="navbar-toggler btn btn-icon btn-sm rounded-circle" aria-label="Toggle navigation" aria-expanded="false" aria-controls="navBar" data-toggle="collapse" data-target="#navBar"> <span class="navbar-toggler-default"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M17.4,6.2H0.6C0.3,6.2,0,5.9,0,5.5V4.1c0-0.4,0.3-0.7,0.6-0.7h16.9c0.3,0,0.6,0.3,0.6,0.7v1.4C18,5.9,17.7,6.2,17.4,6.2z M17.4,14.1H0.6c-0.3,0-0.6-0.3-0.6-0.7V12c0-0.4,0.3-0.7,0.6-0.7h16.9c0.3,0,0.6,0.3,0.6,0.7v1.4C18,13.7,17.7,14.1,17.4,14.1z"></path> </svg> </span> <span class="navbar-toggler-toggled"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </span> </button>  <div id="navBar" class="collapse navbar-collapse"> <div class="navbar-body header-abs-top-inner"> <ul class="navbar-nav "> <li class="hs-has-sub-menu navbar-nav-item"> <a id="MegaMenu_EC6EB395-F644-6A14-BDC7-FF0000F6F5B0" class="hs-mega-menu-invoker nav-link nav-link-toggle " href="javascript:;" aria-haspopup="true" aria-expanded="false" aria-labelledby="SubMenu_EC6EB395-F644-6A14-BDC7-FF0000F6F5B0"> Sourcing & Advisory </a> <div id="SubMenu_EC6EB395-F644-6A14-BDC7-FF0000F6F5B0" class="hs-sub-menu dropdown-menu dropdown-menu-no-border-on-mobile" aria-labelledby="MegaMenu_EC6EB395-F644-6A14-BDC7-FF0000F6F5B0">  <div class="submenu-shadow"></div> <div class="container"> <div class="menu-intro"> <h3 class="text-white">Sourcing & Advisory</h3> <p>Drive your transformation from a full set of target solutions.</p> </div> <div class="menu-links"> <div class="navbar-promo-card-deck pinned"> <div class="navbar-promo-card navbar-promo-item"> <div class="navbar-promo-link"> <div class="media align-items-center"> <div class="media-body"> <a href="/advisory/sourcing" target="_self"> <span class="navbar-promo-title">Sourcing</span> </a> <span class="navbar-promo-text show-mb">Powered by <a href="/advisory/sourcing/isg-tango-sourcing-solution-platform">ISG Tango</a>, <em>The</em> Sourcing Solution Platform</span> </div> </div> </div> </div> </div> <a class="dropdown-item" href="/advisory/ai-advisory" target="_self">Artificial Intelligence (AI)</a> <a class="dropdown-item" href="/advisory/automation" target="_self">Automation</a> <a class="dropdown-item" href="/advisory/benchmarking" target="_self">Benchmarking</a> <a class="dropdown-item" href="/advisory/business-operations" target="_self">Business Operations</a> <a class="dropdown-item" href="/advisory/cloud" target="_self">Cloud Transformation</a> <a class="dropdown-item" href="/advisory/contact-center" target="_self">Contact Center</a> <a class="dropdown-item" href="/advisory/cost-optimization" target="_self">Cost Optimization</a> <a class="dropdown-item" href="/advisory/cybersecurity" target="_self">Cybersecurity</a> <a class="dropdown-item" href="/advisory/data-analytics-transformation" target="_self">Data & Analytics Transformation</a> <a class="dropdown-item" href="/advisory/digital-engineering" target="_self">Digital Engineering</a> <a class="dropdown-item" href="/advisory/experience-assessment-center" target="_self">Experience Assessments</a> <a class="dropdown-item" href="/advisory/emerging-technology-innovation" target="_self">Emerging Technology & Innovation</a> <a class="dropdown-item" href="/advisory/future-of-work" target="_self">Future of Work</a> <a class="dropdown-item" href="/advisory/hr-technology-and-transformation" target="_self">HR Technology and Transformation</a> <a class="dropdown-item" href="/advisory/network-advisory-select" target="_self">Network</a> <a class="dropdown-item" href="/advisory/operating-model-agile-innovation" target="_self">Operating Model</a> <a class="dropdown-item" href="/advisory/organizational-change-management" target="_self">Organizational Change Management</a> <a class="dropdown-item" href="/advisory/software-advisory-services" target="_self">Software</a> <a class="dropdown-item" href="/advisory/supplier-contract-management" target="_self">Supplier & Contract Management</a> <a class="dropdown-item" href="/advisory/training-as-a-service" target="_self">Training as a Service</a> </div> </div> <div class="submenu-bkg"></div> </div> </li> <li class="hs-has-sub-menu navbar-nav-item"> <a id="MegaMenu_4E879995-F644-6A14-BDC7-FF0000F6F5B0" class="hs-mega-menu-invoker nav-link nav-link-toggle " href="javascript:;" aria-haspopup="true" aria-expanded="false" aria-labelledby="SubMenu_4E879995-F644-6A14-BDC7-FF0000F6F5B0"> Industries </a> <div id="SubMenu_4E879995-F644-6A14-BDC7-FF0000F6F5B0" class="hs-sub-menu dropdown-menu dropdown-menu-no-border-on-mobile" aria-labelledby="MegaMenu_4E879995-F644-6A14-BDC7-FF0000F6F5B0">  <div class="submenu-shadow"></div> <div class="container"> <div class="menu-intro"> <h3 class="text-white">Industries</h3> <p>Expertise and solutions tailored to specific industry challenges</p> </div> <div class="menu-links"> <a class="dropdown-item" href="/industries/banking-financial-services" target="_self">Banking & Financial Services</a> <a class="dropdown-item" href="/industries/chemicals-industry" target="_self">Chemicals</a> <a class="dropdown-item" href="/industries/consumer-goods" target="_self">Consumer Packaged Goods</a> <a class="dropdown-item" href="/industries/utilities" target="_self">Energy & Utilities</a> <a class="dropdown-item" href="/industries/healthcare" target="_self">Healthcare</a> <a class="dropdown-item" href="/industries/higher-education" target="_self">Higher Education</a> <a class="dropdown-item" href="/industries/insurance" target="_self">Insurance</a> <a class="dropdown-item" href="/industries/life-sciences" target="_self">Life Sciences</a> <a class="dropdown-item" href="/industries/manufacturing" target="_self">Manufacturing</a> <a class="dropdown-item" href="/industries/media-entertainment" target="_self">Media, Technology and Communications</a> <a class="dropdown-item" href="/industries/oil-and-gas" target="_self">Oil & Gas</a> <a class="dropdown-item" href="/industries/private-equity-and-m-a" target="_self">Private Equity</a> <a class="dropdown-item" href="/industries/public-sector" target="_self">Public Sector</a> <a class="dropdown-item" href="/industries/retail" target="_self">Retail</a> <a class="dropdown-item" href="/industries/travel-and-transportation" target="_self">Travel, Transportation and Hospitality</a> </div> </div> <div class="submenu-bkg"></div> </div> </li> <li class="hs-has-sub-menu navbar-nav-item"> <a id="MegaMenu_322AB395-F644-6A14-BDC7-FF0000F6F5B0" class="hs-mega-menu-invoker nav-link nav-link-toggle active" href="javascript:;" aria-haspopup="true" aria-expanded="false" aria-labelledby="SubMenu_322AB395-F644-6A14-BDC7-FF0000F6F5B0"> Platforms </a> <div id="SubMenu_322AB395-F644-6A14-BDC7-FF0000F6F5B0" class="hs-sub-menu dropdown-menu dropdown-menu-no-border-on-mobile" aria-labelledby="MegaMenu_322AB395-F644-6A14-BDC7-FF0000F6F5B0">  <div class="submenu-shadow"></div> <div class="container"> <div class="menu-intro"> <h3 class="text-white">Platforms</h3> <p>Deploy our industry-leading data.</p> </div> <div class="menu-links"> <div class="navbar-promo-card-deck"> <div class="navbar-promo-card navbar-promo-item"> <a class="navbar-promo-link" href="/platforms/isg-governx" target="_self"> <div class="media align-items-center"> <div class="media-body"> <span class="navbar-promo-title">ISG Governx®</span> <span class="navbar-promo-text">SaaS platform to govern all third-party relationships and risk.</span> </div> </div> </a> </div> </div> <div class="navbar-promo-card-deck"> <div class="navbar-promo-card navbar-promo-item"> <a class="navbar-promo-link" href="/platforms/isg-inform" target="_self"> <div class="media align-items-center"> <div class="media-body"> <span class="navbar-promo-title">ISG Inform™</span> <span class="navbar-promo-text">Benchmark your entire IT landscape, from cost to service quality and team productivity.</span> </div> </div> </a> </div> </div> <div class="navbar-promo-card-deck"> <div class="navbar-promo-card navbar-promo-item"> <a class="navbar-promo-link" href="/platforms/isg-probenchmark" target="_self"> <div class="media align-items-center"> <div class="media-body"> <span class="navbar-promo-title">ISG ProBenchmark®</span> <span class="navbar-promo-text">Leverage the most in-depth price benchmarks for IT services.</span> </div> </div> </a> </div> </div> <div class="navbar-promo-card-deck"> <div class="navbar-promo-card navbar-promo-item"> <a class="navbar-promo-link" href="/platforms/isg-executive-insights-for-enterprises" target="_self"> <div class="media align-items-center"> <div class="media-body"> <span class="navbar-promo-title">ISG Executive Insights™</span> <span class="navbar-promo-text">An integrated data services platform that empowers you to drive operational excellence and make strategic decisions.</span> </div> </div> </a> </div> </div> </div> </div> <div class="submenu-bkg"></div> </div> </li> <li class="hs-has-sub-menu navbar-nav-item"> <a id="MegaMenu_CDC68A95-F644-6A14-BDC7-FF0000F6F5B0" class="hs-mega-menu-invoker nav-link nav-link-toggle " href="javascript:;" aria-haspopup="true" aria-expanded="false" aria-labelledby="SubMenu_CDC68A95-F644-6A14-BDC7-FF0000F6F5B0"> Research & Articles </a> <div id="SubMenu_CDC68A95-F644-6A14-BDC7-FF0000F6F5B0" class="hs-sub-menu dropdown-menu dropdown-menu-no-border-on-mobile" aria-labelledby="MegaMenu_CDC68A95-F644-6A14-BDC7-FF0000F6F5B0">  <div class="submenu-shadow"></div> <div class="container"> <div class="menu-intro"> <h3 class="text-white">Research & Articles</h3> <p>Insights into key market trends and emerging technologies.</p> </div> <div class="menu-links row"> <div class="col-lg-6"> <div class="navbar-promo-card-deck"> <div class="navbar-promo-card navbar-promo-item"> <a class="navbar-promo-link" href="/research/articles" target="_self"> <div class="media align-items-center"> <div class="media-body"> <span class="navbar-promo-title">Articles</span> <span class="navbar-promo-text">The latest thinking from our Advisors and Research experts.</span> </div> </div> </a> </div> </div> <div class="navbar-promo-card-deck"> <div class="navbar-promo-card navbar-promo-item"> <a class="navbar-promo-link" href="/research/pillars" target="_self"> <div class="media align-items-center"> <div class="media-body"> <span class="navbar-promo-title">ISG Research</span> <span class="navbar-promo-text">Inform your technology strategy and digital transformation with market insights and service and software provider comparisons.</span> </div> </div> </a> </div> </div> <div class="navbar-promo-card-deck"> <div class="navbar-promo-card navbar-promo-item"> <a class="navbar-promo-link" href="/research/supplier-intelligence-research" target="_self"> <div class="media align-items-center"> <div class="media-body"> <span class="navbar-promo-title">Supplier Intelligence</span> <span class="navbar-promo-text">Maximize your technology investments and supplier ecosystem with our proprietary research, rates and data platform.</span> </div> </div> </a> </div> </div> </div> <div class="col-lg-6 navbar-promo"> <a class="d-block navbar-promo-inner" href="/research/isg-index" target="_self"> <div class="position-relative"></div> <span class="navbar-promo-title">ISG Index™</span> <span class="navbar-promo-text font-size-1">Market intelligence on the global technology and business services industry.</span> </a> <a class="d-block navbar-promo-inner" href="/research/isg-provider-lens" target="_self"> <div class="position-relative"></div> <span class="navbar-promo-title">ISG Provider Lens™</span> <span class="navbar-promo-text font-size-1">Practitioner-based research reports on the IT and business services markets.</span> </a> <a class="d-block navbar-promo-inner" href="/research/software-research" target="_self"> <div class="position-relative"></div> <span class="navbar-promo-title">Software Research</span> <span class="navbar-promo-text font-size-1">Research and data on software providers and the tech industry ecosystem.</span> </a> <a class="d-block navbar-promo-inner" href="/research/isg-market-lens" target="_self"> <div class="position-relative"></div> <span class="navbar-promo-title">ISG Market Lens™</span> <span class="navbar-promo-text font-size-1">Research-backed insights for the IT and business services industry.</span> </a> </div> </div> </div> <div class="submenu-bkg"></div> </div> </li> <li class="hs-has-sub-menu navbar-nav-item"> <a id="MegaMenu_DC78B395-F644-6A14-BDC7-FF0000F6F5B0" class="hs-mega-menu-invoker nav-link nav-link-toggle " href="javascript:;" aria-haspopup="true" aria-expanded="false" aria-labelledby="SubMenu_DC78B395-F644-6A14-BDC7-FF0000F6F5B0"> Events </a> <div id="SubMenu_DC78B395-F644-6A14-BDC7-FF0000F6F5B0" class="hs-sub-menu dropdown-menu dropdown-menu-no-border-on-mobile" aria-labelledby="MegaMenu_DC78B395-F644-6A14-BDC7-FF0000F6F5B0">  <div class="submenu-shadow"></div> <div class="container"> <div class="menu-intro"> <h3 class="text-white">Events</h3> <p>ISG’s flagship events fuel learning, sharing and connecting.</p> </div> <div class="menu-links icon-card-links row"> <div class="navbar-promo-card navbar-promo-item"> <a class="navbar-promo-link" href="/events/events-landing" target="_self"> <div class="media align-items-center"> <img class="navbar-promo-icon" src="https://isg-one.com/images/default-source/resourcepackages/isg2021/svg/icons/event.svg?sfvrsn=be51d931_2" alt="ISG Events"> <div class="media-body"> <span class="navbar-promo-title">ISG Events</span> <span class="navbar-promo-text"></span> </div> </div> </a> </div> <div class="navbar-promo-card navbar-promo-item"> <a class="navbar-promo-link" href="/events/webinars" target="_self"> <div class="media align-items-center"> <img class="navbar-promo-icon" src="https://isg-one.com/images/default-source/resourcepackages/isg2021/svg/icons/webinar.svg?sfvrsn=567fd231_2" alt="Webinars"> <div class="media-body"> <span class="navbar-promo-title">Webinars</span> <span class="navbar-promo-text"></span> </div> </div> </a> </div> </div> </div> <div class="submenu-bkg"></div> </div> </li> <li class="hs-has-sub-menu navbar-nav-item"> <a id="MegaMenu_E72BB395-F644-6A14-BDC7-FF0000F6F5B0" class="hs-mega-menu-invoker nav-link nav-link-toggle " href="javascript:;" aria-haspopup="true" aria-expanded="false" aria-labelledby="SubMenu_E72BB395-F644-6A14-BDC7-FF0000F6F5B0"> Providers </a> <div id="SubMenu_E72BB395-F644-6A14-BDC7-FF0000F6F5B0" class="hs-sub-menu dropdown-menu dropdown-menu-no-border-on-mobile" aria-labelledby="MegaMenu_E72BB395-F644-6A14-BDC7-FF0000F6F5B0">  <div class="submenu-shadow"></div> <div class="container"> <div class="menu-intro"> <h3 class="text-white">Providers</h3> <p>Solutions to help service, network and technology providers accelerate growth.</p> </div> <div class="menu-links icon-card-links row"> <div class="navbar-promo-card navbar-promo-item"> <a class="navbar-promo-link" href="/providers/briefings-and-submissions" target="_self"> <div class="media align-items-center"> <img class="navbar-promo-icon" src="https://isg-one.com/images/default-source/resourcepackages/isg2021/svg/icons/icon-29.svg?sfvrsn=8251d931_2" alt="Briefings and Submissions"> <div class="media-body"> <span class="navbar-promo-title">Briefings and Submissions</span> <span class="navbar-promo-text">Participate in ISG Research.</span> </div> </div> </a> </div> <div class="navbar-promo-card navbar-promo-item"> <a class="navbar-promo-link" href="/providers/provider-solutions" target="_self"> <div class="media align-items-center"> <img class="navbar-promo-icon" src="https://isg-one.com/images/default-source/resourcepackages/isg2021/svg/icons/engage.svg?sfvrsn=a451d931_2" alt="Provider Solutions"> <div class="media-body"> <span class="navbar-promo-title">Provider Solutions</span> <span class="navbar-promo-text">Drive strategic growth and market awareness.</span> </div> </div> </a> </div> </div> </div> <div class="submenu-bkg"></div> </div> </li> </ul> </div> </div> </nav> <form class="js-validate align-items-center nav-cta" action="/contact-us" method="get" novalidate="novalidate"> <div class="input-group"> <input type="hidden" class="contact-cta form-control" name="Web_Page_Referrer__c"> <div class="input-group-append"> <button type="submit" class="contact-btn btn btn-block btn-teal px-4" formaction="/contact-us">Contact Us</button> </div> </div> </form> </div> </div> </header> <main id="content" role="main"> <div id="BodyPlaceholder_T656B8593017_Col00" class="sf_colsIn position-relative space-top-3 bg-darkblue common-header overflow-hidden" data-sf-element="Container" data-placeholder-label="Container"><div id="BodyPlaceholder_T656B8593007_Col00" class="sf_colsIn container space-bottom-3 position-relative z-index-2" data-sf-element="Container" data-placeholder-label="Container"><div class="row align-items-center" data-sf-element="Row"> <div id="BodyPlaceholder_T656B8593018_Col00" class="sf_colsIn col-md-6 mb-7 mb-md-0" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div > <span class="d-block font-weight-bold text-cap mb-2 text-green">Self-Service IT Benchmarking</span> <h1 class="h2 mb-4">ISG Inform<sup>™</sup></h1><h5 class="text-white">The only IT benchmarking solution that goes beyond cost, combining service quality and personnel productivity to provide a complete picture of your IT landscape.</h5><a data-sf-ec-immutable="" href="https://inform.isg-one.com/" class="btn btn-wide btn-orange">Log In</a>       <a data-sf-ec-immutable="" href="#FreeBenchmarkingTool" class="btn btn-wide btn-primary">Try it out</a> </div> </div> </div> </div> <div id="BodyPlaceholder_T656B8593019_Col00" class="sf_colsIn side-violator" data-sf-element="Container" data-placeholder-label="Container"> <img class="topbar" src="/images/default-source/resourcepackages/isg2021/svg/components/topbar.svg?sfvrsn=7e14dc31_2" title="TopBar" alt="TopBar" /> <img class="violator-img" src="/images/default-source/resourcepackages/isg2021/img/informx-computer.png?sfvrsn=94a2dc31_2" title="InformX computer" alt="InformX computer" /> <img class="bottombar" src="/images/default-source/resourcepackages/isg2021/svg/components/bottombar.svg?sfvrsn=7f14dc31_2" title="BottomBar" alt="BottomBar" /> </div> </div> <div id="BodyPlaceholder_T656B8593010_Col00" class="sf_colsIn container platform-stats card" data-sf-element="Container" data-placeholder-label="Stats Card"><div class="row" data-sf-element="Row"> <div id="BodyPlaceholder_C109_Col00" class="sf_colsIn col-lg-12" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div class="space-top-1 pb-4" > <h2 style="text-align:center;">Did you know?</h2> </div><div class="row" data-sf-element="Row"> <div id="BodyPlaceholder_C110_Col00" class="sf_colsIn col-lg-12" data-sf-element="Column 1" data-placeholder-label="Column 1"><div class="row" data-sf-element="Row"> <div id="BodyPlaceholder_C066_Col00" class="sf_colsIn col-sm-3 mb-3 mb-sm-0" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div class="text-center" > <h6 class="text-black">Organizations<br />spend</h6><h3 class="h1 text-blue pb-6" style="font-size:4.8rem;"><strong><span class="js-counter">2</span>.<span class="js-counter">9</span>%</strong></h3><p>of revenue on IT</p> </div> </div> <div id="BodyPlaceholder_C066_Col01" class="sf_colsIn col-sm-3 mb-3 mb-sm-0 column-divider-md column-divider-20deg pr-7" data-sf-element="Column 2" data-placeholder-label="Column 2"> <div class="text-center" > <h6 class="text-black">Workplace Services<br />cost organizations</h6><h3 style="font-size:4.8rem;" class="h1 text-blue pb-6"><strong>$1,0<span class="js-counter">95</span></strong></h3><p>per user (USD)</p> </div> </div> <div id="BodyPlaceholder_C066_Col02" class="sf_colsIn col-sm-3 column-divider-md column-divider-20deg pr-7" data-sf-element="Column 3" data-placeholder-label="Column 3"> <div class="text-center" > <h6 class="text-black">Application<br />teams are</h6><h3 class="h1 text-blue pb-6" style="font-size:4.8rem;"><strong><span class="js-counter">46</span>.<span class="js-counter">7</span>%</strong></h3><p>aligned to agile methodologies</p> </div> </div> <div id="BodyPlaceholder_C066_Col03" class="sf_colsIn col-sm-3 column-divider-md column-divider-20deg" data-sf-element="Column 4" data-placeholder-label="Column 4"> <div class="text-center" > <h6 class="text-black">Digital initiatives<br />drove a</h6><h3 class="h1 text-blue pb-6" style="font-size:4.8rem;"><strong><span class="js-counter">7</span>.<span class="js-counter">8</span>%</strong></h3><p>improvement in customer retention</p> </div> </div> </div> </div> </div> <div class="pb-6" > <h4 style="text-align:center;">How do you measure up against your industry peers?</h3> </div> </div> </div> </div> <div id="BodyPlaceholder_T656B8593014_Col00" class="sf_colsIn bg-light" data-sf-element="Container" data-placeholder-label="Container"><div id="BodyPlaceholder_T656B8593015_Col00" class="sf_colsIn container space-2" data-sf-element="Container" data-placeholder-label="Container"><div id="BodyPlaceholder_C113_Col00" class="sf_colsIn container space-top-2" data-sf-element="Container" data-placeholder-label="Container"> </div> <div class="text-center mx-md-auto mb-5 mb-md-9 space-top-3" > <h2>What can Inform do for you?</h2> </div><div class="row" data-sf-element="Row"> <div id="BodyPlaceholder_C074_Col00" class="sf_colsIn col-md-6" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div >  <div class="media mb-4"><span class="icon icon-xs icon-teal icon-circle mr-3"><em class="fas fa-check"></em></span> <div class="media-body text-dark"><p><strong>IT Performance Optimization</strong><br />Benchmark your organization’s performance across cost, quality, and productivity metrics to identify improvement opportunities.</p></div></div><div class="media mb-4"><span class="icon icon-xs icon-teal icon-circle mr-3"><em class="fas fa-check"></em></span> <div class="media-body text-dark"><p><strong>IT Budget Baselining</strong><br />Understand where you are today, where you will be in the future, and support chargeback, showback, and portfolio comparisons.<strong></strong></p></div></div> </div> </div> <div id="BodyPlaceholder_C074_Col01" class="sf_colsIn col-md-6" data-sf-element="Column 2" data-placeholder-label="Column 2"> <div >  <div class="media mb-4"><span class="icon icon-xs icon-teal icon-circle mr-3"><em class="fas fa-check"></em></span> <div class="media-body text-dark"><p><strong></strong><strong>Mergers, Acquisitions, and Divestitures</strong><br />Identify efficiency opportunities related to your transformation goals and new operating model.</p></div></div><div class="media mb-4"><span class="icon icon-xs icon-teal icon-circle mr-3"><em class="fas fa-check"></em></span> <div class="media-body text-dark"><p><strong>Digital Transformation</strong><br />Track achievement of digital transformation initiatives and understand your digital maturity, investment level, and business value realization.</p></div></div> </div> </div> </div> </div> </div> <div id="BodyPlaceholder_C122_Col00" class="sf_colsIn bg-blue py-6 inform-form overflow-hidden position-relative" data-sf-element="Container" data-placeholder-label="Container"> <figure class="position-absolute top-0 right-0 left-0 z-index-1"> <svg preserveAspectRatio="none" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 1200 1000"> <polygon fill="#21325b" points="0,1000 200,1000 400,0 0,0 "></polygon> </svg> </figure><div id="BodyPlaceholder_C123_Col00" class="sf_colsIn container position-relative z-index-2 space-1" data-sf-element="Container" data-placeholder-label="Container"><div class="row border-bottom pb-4 border-light" data-sf-element="Row"> <div id="BodyPlaceholder_C124_Col00" class="sf_colsIn col-md-7 pr-lg-6" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div > <div id="FreeBenchmarkingTool"></div><h4 class="mb-4">How do you measure up against your industry peers?</h4><p>Take us for a test run to see what kind of information you could be getting and how that information can help you make better business decisions.</p><p class="small"><span class="text-orange">* </span>Questions marked with an asterisk are necessary for a result.</p> </div> </div> <div id="BodyPlaceholder_C124_Col01" class="sf_colsIn col-md-5" data-sf-element="Column 2" data-placeholder-label="Column 2"> <img src="/images/default-source/resourcepackages/isg2021/svg/illustrations/inform-form-graphic.svg?sfvrsn=ebcbd031_2" title="inform-form-graphic" alt="inform-form-graphic" /> </div> </div> <div class="row my-4" data-sf-element="Row"> <div id="BodyPlaceholder_C144_Col00" class="sf_colsIn col-lg-4" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div class="form-group" > <label for="Industry"><span class="text-orange">* </span> What industry are you associated with?</label><select id="Industry" data-sf-role="dropdown-list-field-select" name="DataDropdownListFieldController" required="required" class="form-control"> <option value="">- Select -</option> <option value="Aerospace and Defense">Aerospace and Defense</option> <option value="Agriculture, Forestry, Fishing and Hunting">Agriculture, Forestry, Fishing and Hunting</option> <option value="Banking">Banking</option> <option value="Business Services and Supplies">Business Services and Supplies</option> <option value="Capital Goods">Capital Goods</option> <option value="Chemicals">Chemicals</option> <option value="Conglomerates">Conglomerates</option> <option value="Construction">Construction</option> <option value="Consumer Durables">Consumer Durables</option> <option value="Diversified Financials">Diversified Financials</option> <option value="Drugs and Biotechnology">Drugs and Biotechnology</option> <option value="Education">Education</option> <option value="Federal / Central">Federal / Central</option> <option value="Food Markets">Food Markets</option> <option value="Food, Drink and Tobacco">Food, Drink and Tobacco</option> <option value="Healthcare Equipment and Services">Healthcare Equipment and Services</option> <option value="Hotels, Restaurants and Leisure">Hotels, Restaurants and Leisure</option> <option value="Household and Personal Products">Household and Personal Products</option> <option value="Insurance">Insurance</option> <option value="Materials">Materials</option> <option value="Media">Media</option> <option value="Oil and Gas Operations">Oil and Gas Operations</option> <option value="Retailing">Retailing</option> <option value="Software and Services">Software and Services</option> <option value="Technology Hardware and Equipment">Technology Hardware and Equipment</option> <option value="Telecommunications Services">Telecommunications Services</option> <option value="Trading Companies">Trading Companies</option> <option value="Transportation">Transportation</option> <option value="Utilities">Utilities</option> </select> </div> </div> <div id="BodyPlaceholder_C144_Col01" class="sf_colsIn col-lg-4" data-sf-element="Column 2" data-placeholder-label="Column 2"> <div class="form-group" > <label for="Spend"><span class="text-orange">* </span>What is your company's annual IT spend? </label> <input type="number" step="1" min="0" class="form-control" id="Spend" aria-describedby="spendHelp" placeholder="10000" value="" required="" /><small id="spendHelp" class="form-text text-muted">In $ (ex: $2,000,000)</small> </div> </div> <div id="BodyPlaceholder_C144_Col02" class="sf_colsIn col-lg-4" data-sf-element="Column 3" data-placeholder-label="Column 3"> <div class="form-group" > <label for="EmployeeCount">How many IT users are in your company?</label> <input type="number" min="0" class="form-control" id="EmployeeCount" aria-describedby="ITUsers" placeholder="1" value="" /> </div> </div> </div> <div class="row mb-4" data-sf-element="Row"> <div id="BodyPlaceholder_C145_Col00" class="sf_colsIn col-lg-4" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div class="form-group" > <label for="Revenue">What is your company's<br />annual revenue? </label> <input type="number" step="1" min="0" class="form-control" id="Revenue" aria-describedby="revenueHelp" placeholder="10000" value="" /><small id="revenueHelp" class="form-text text-muted">In $ (ex: $2,000,000)</small> </div> </div> <div id="BodyPlaceholder_C145_Col01" class="sf_colsIn col-lg-4" data-sf-element="Column 2" data-placeholder-label="Column 2"> <div class="form-group" > <label for="CySecSpend">What is your company's annual<br />Cybersecurity spend? </label> <input type="number" step="1" min="0" class="form-control" id="CySecSpend" aria-describedby="CySecSpendHelp" placeholder="10000" value="" /><small id="CySecSpendHelp" class="form-text text-muted">In $ (ex: $2,000,000)</small> </div> </div> <div id="BodyPlaceholder_C145_Col02" class="sf_colsIn col-lg-4" data-sf-element="Column 3" data-placeholder-label="Column 3"> <div class="form-group" > <label for="CloudSpend">What is your company's annual<br />Cloud Services spend? </label> <input type="number" step="1" min="0" class="form-control" id="CloudSpend" aria-describedby="CloudSpendHelp" placeholder="10000" value="" /><small id="CloudSpendHelp" class="form-text text-muted">In $ (ex: $2,000,000)</small> </div> </div> </div> <div class="row" data-sf-element="Row"> <div id="BodyPlaceholder_C126_Col00" class="sf_colsIn col-lg-3" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div class="form-group" > <label for="PercentRun">Percentage of IT spend for <strong>running</strong> the business:</label><input type="number" step="1" min="0" max="100" value="" class="form-control" id="PercentRun" aria-describedby="PercentRun" placeholder="50" /> </div> </div> <div id="BodyPlaceholder_C126_Col01" class="sf_colsIn col-lg-3" data-sf-element="Column 2" data-placeholder-label="Column 2"> <div class="form-group" > <label for="PercentChange">Percentage of IT spend for <strong>changing</strong> the business:</label><input type="number" step="1" min="0" max="100" value="" class="form-control" id="PercentChange" aria-describedby="PercentChange" placeholder="25" /> </div> </div> <div id="BodyPlaceholder_C126_Col02" class="sf_colsIn col-lg-3" data-sf-element="Column 3" data-placeholder-label="Column 3"> <div class="form-group" > <label for="PercentTransform">Percentage of IT spend for <strong>transforming</strong> the business:</label> <input type="number" step="1" min="0" max="100" value="" class="form-control" id="PercentTransform" aria-describedby="PercentTransform" placeholder="25" /> </div> </div> <div id="BodyPlaceholder_C126_Col03" class="sf_colsIn col-lg-3 align-items-end d-flex" data-sf-element="Column 4" data-placeholder-label="Column 4"> <div class="w-100" > <button type="submit" class="btn btn-green inform-submit">View Quick Results</button> </div> </div> </div> </div> </div> <div id="BodyPlaceholder_C127_Col00" class="sf_colsIn bg-light pb-6 inform-wrapper" data-sf-element="Container" data-placeholder-label="Container"><div id="BodyPlaceholder_C128_Col00" class="sf_colsIn container bg-white py-4 px-6 inform informx" data-sf-element="Container" data-placeholder-label="Container"><div class="row" data-sf-element="Row"> <div id="BodyPlaceholder_C129_Col00" class="sf_colsIn col-lg-12 pb-3 mb-4" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div id="IsgInform-1"> <div class="row"> <div class="col-lg-12 inform-results-header pb-3 mb-4"> <div> <span class="d-inline-block font-weight-bold text-cap mr-2 text-teal">Results for:</span> <h3 class="d-inline-block">{{IndustryMetrics.Title}}</h3> </div> </div> </div> <div class="row inform-results-row"> <div class="col-lg-6 pr-lg-8"> <div> <h3 class="inform-chart-title"> IT Spend as % of Revenue </h3> </div> <div class="inform-chart-content"> <div>Measures the annual IT budget (opex + capex) for IT infrastructure, application development and maintenance, and IT management services, in-house and externally sourced, as a percentage of annual company revenue.</div> </div> <div v-if="ITAsPercentOfRevenue > 0"> <div class="figure-wrapper"> <div class="figure-item"> <span class="inform-chart-label">You</span> <span class="inform-chart-value you">{{toPercent(ITAsPercentOfRevenue)}}</span> </div> <div class="figure-item"> <span class="inform-chart-label">Industry</span> <span class="inform-chart-value industry">{{toPercent(IndustryMetrics.ITSpendRevMean, 2)}}</span> </div> </div> <div class="range"> <div class="range-min"><span class="range-label">Min</span></div> <div class="range-max"><span class="range-label">Max</span></div> <div class="range-line"> <div class="range-scale"></div> </div> <div class="range-min"><span class="range-value">{{toPercent(IndustryMetrics.ITSpendRevLower)}}</span></div> <div class="range-max"><span class="range-value">{{toPercent(IndustryMetrics.ITSpendRevUpper)}}</span></div> </div> <div class="inform-chart-result"> <icon-arrow v-if="Margin < DeltaPercentFromMeanPercentOfRevenue || -Math.abs(Margin) > DeltaPercentFromMeanPercentOfRevenue" v-bind:up="Margin < DeltaPercentFromMeanPercentOfRevenue"></icon-arrow> <span class="inform-chart-result-text"> You are:<br /> {{belowAbove(DeltaPercentFromMeanPercentOfRevenue)}} </span> </div> <div class="inform-chart-conditional"> <p v-if="DeltaPercentFromMeanPercentOfRevenue > Margin"> If your IT spend as a percentage of revenue is more than 5% higher than your industry peers, it could point to more investment in digital transformational activities, a higher proportion of legacy technologies, or more complex applications compared to organizations in your industry.  For further insight, check the proportion of IT spend on run, change, and transform activities against your peers to see where they are investing. </p> <p v-else-if="DeltaPercentFromMeanPercentOfRevenue < -Math.abs(Margin)"> If your IT spend as a percentage of revenue is more than 5% lower than your industry peers, it could point to limited investment in IT, more efficient IT operations (higher standardization/automation), or a higher leverage of offshore/nearshore resources compared to organizations in your industry.  For further insight, check the proportion of IT spend on run, change, and transform activities against your peers to see where they are investing. </p> <p v-else> If your IT spend as a percentage of revenue is within 5% of your industry peers, it could mean you have similar complexity, scale, and efficiency to organizations in your industry.  For further insight, check the proportion of IT spend on run, change, and transform activities against your peers below. </p> </div> </div> <div v-else class="inform-need-more-info"> <p>To see how you compare, estimate your company's <b>annual revenue</b> in the form above.</p> </div> </div> <div class="col-lg-6 pl-lg-8"> <div> <h3 class="inform-chart-title">IT Spend Per User</h3> </div> <div class="inform-chart-content"> <p>Represents the annual IT spend divided by the total number of users eligible to receive IT services, a high-level unit cost for IT services.</p> </div> <div v-if="ITSpendPerUser > 0"> <div class="figure-wrapper" data-sf-element="Container" data-placeholder-label="Container"> <div class="figure-item"> <span class="inform-chart-label">You</span> <span class="inform-chart-value you">{{toDollars(ITSpendPerUser)}}</span> </div> <div class="figure-item"> <span class="inform-chart-label">Industry</span> <span class="inform-chart-value industry">{{toDollars(IndustryMetrics.ITSpendPerUserMeanCY)}}</span> </div> </div> <div class="range"> <div class="range-min"><span class="range-label">Min</span></div> <div class="range-max"><span class="range-label">Max</span></div> <div class="range-line"> <div class="range-scale"></div> </div> <div class="range-min"><span class="range-value">{{toDollars(IndustryMetrics.ITSpendPerUserLowerCY)}}</span></div> <div class="range-max"><span class="range-value">{{toDollars(IndustryMetrics.ITSpendPerUserUpperCY)}}</span></div> </div> <div class="inform-chart-result"> <icon-arrow v-if="Margin < DeltaPercentFromMeanSpendPerUser || -Math.abs(Margin) > DeltaPercentFromMeanSpendPerUser" v-bind:up="Margin < DeltaPercentFromMeanSpendPerUser"></icon-arrow> <span class="inform-chart-result-text"> You are:<br> {{belowAbove(DeltaPercentFromMeanSpendPerUser)}} </span> </div> <div class="inform-chart-conditional"> <p v-if="DeltaPercentFromMeanSpendPerUser > Margin"> If your IT spend per user is more than 5% higher than your industry peers, it could mean more investment in digital transformation activities, a lower number of users (less scale), or more substantial business reliance on IT (higher complexity/innovation) compared to organizations in your industry.  For further insight, check the proportion of IT spend on run, change, and transform activities against your peers below. </p> <p v-else-if="DeltaPercentFromMeanSpendPerUser < -Math.abs(Margin)"> If your IT spend per user is more than 5% lower than your industry peers, it could mean your organization has a higher number of users (more scale), more efficient IT operations (higher standardization/automation), or a higher leverage of offshore/nearshore resources compared to in your industry.  For further insight, check the proportion of IT spend on run, change, and transform activities against your peers to see where they are investing. </p> <p v-else> If your IT spend per user is within 5% of your industry peers, it could be your organization has similar complexity, scale, and efficiency to organizations in your industry.  For further insight, check the proportion of IT spend on run, change, and transform activities against your peers to see where they are investing. </p> </div> </div> <div v-else class="inform-need-more-info"> <p>To see how you compare, estimate <b>how many IT users are in your company</b> in the form above.</p> </div> </div> </div> <div class="row inform-results-row"> <div class="col-lg-6 pr-lg-8"> <div> <h3 class="inform-chart-title"> Cybersecurity Spend as % of IT Spend </h3> </div> <div class="inform-chart-content"> <div>Measures the annual cybersecurity spend (inclusive of cybersecurity infrastructure assets and associated service activities) as a percentage of annual IT spend (inclusive of IT infrastructure, application development and maintenance, and IT management services).</div> </div> <div v-if="CySecSpendPercent > 0"> <div class="figure-wrapper"> <div class="figure-item"> <span class="inform-chart-label">You</span> <span class="inform-chart-value you">{{toPercent(CySecSpendPercent)}}</span> </div> <div class="figure-item"> <span class="inform-chart-label">Global Average</span> <span class="inform-chart-value industry">5.6%</span> </div> </div> <div class="range"> <div class="range-min"><span class="range-label">Min</span></div> <div class="range-max"><span class="range-label">Max</span></div> <div class="range-line"> <div class="range-scale"></div> </div> <div class="range-min"><span class="range-value">3.4%</span></div> <div class="range-max"><span class="range-value">9.5%</span></div> </div> <div class="inform-chart-result"> <icon-arrow v-if="Margin < DeltaCySecSpendPercent || -Math.abs(Margin) > DeltaCySecSpendPercent" v-bind:up="Margin < DeltaCySecSpendPercent"></icon-arrow> <span class="inform-chart-result-text"> Your spend is:<br /> {{belowAboveGlobal(DeltaCySecSpendPercent)}} </span> </div> <div class="inform-chart-conditional"> <p v-if="DeltaCySecSpendPercent > Margin"> If your cybersecurity spend as a percentage of IT spend is more than 5% higher than the global mean, it could suggest a low organizational risk tolerance, recent investment in digital transformation, stricter regulation/compliance requirements, a highly targeted business, significant data breaches within the last 24 months, or a more complex/decentralized organization compared to organizations in your industry. </p> <p v-else-if="DeltaCySecSpendPercent < -Math.abs(Margin)"> If your cybersecurity spend as a percentage of IT spend is more than 5% lower than the global mean, it could suggest a high organizational risk tolerance, a lack of cybersecurity investment, or less on-premise infrastructure/applications compared to organizations in your industry. </p> <p v-else> If your cybersecurity spend as a percentage of IT spend is within 5% of the global mean, it could suggest cybersecurity growth aligned to market trends, effective threat deterrence, or similar cybersecurity capabilities compared to organizations in your industry. </p> </div> </div> <div v-else class="inform-need-more-info"> <p>To see how you compare, estimate your company's <b>annual Cybersecurity spend</b> in the form above.</p> </div> </div> <div class="col-lg-6 pl-lg-8"> <div> <h3 class="inform-chart-title">Public Cloud Spend as a % of IT Spend</h3> </div> <div class="inform-chart-content"> <p>Measures the annual public cloud spend (inclusive of Hyperscaler spend and associated service activities) as a percentage of annual IT spend (inclusive of IT infrastructure, application development and maintenance, and IT management services).</p> </div> <div v-if="CloudSpendPercent > 0"> <div class="figure-wrapper" data-sf-element="Container" data-placeholder-label="Container"> <div class="figure-item"> <span class="inform-chart-label">You</span> <span class="inform-chart-value you">{{toPercent(CloudSpendPercent)}}</span> </div> <div class="figure-item"> <span class="inform-chart-label">Global Average</span> <span class="inform-chart-value industry">14.3%</span> </div> </div> <div class="range"> <div class="range-min"><span class="range-label">Min</span></div> <div class="range-max"><span class="range-label">Max</span></div> <div class="range-line"> <div class="range-scale"></div> </div> <div class="range-min"><span class="range-value">4%</span></div> <div class="range-max"><span class="range-value">32.3%</span></div> </div> <div class="inform-chart-result"> <icon-arrow v-if="Margin < DeltaCloudSpendPercent || -Math.abs(Margin) > DeltaCloudSpendPercent" v-bind:up="Margin < DeltaCloudSpendPercent"></icon-arrow> <span class="inform-chart-result-text"> Your spend is:<br> {{belowAboveGlobal(DeltaCloudSpendPercent)}} </span> </div> <div class="inform-chart-conditional"> <p v-if="DeltaCloudSpendPercent > Margin"> If your public cloud spend as a percentage of IT spend is more than 5% higher than the global mean, it could suggest a more aggressive cloud migration strategy, greater business requirements for higher scalability and flexibility, a smaller organizational scale, or ineffective demand management/cloud governance compared to organizations in your industry. </p> <p v-else-if="DeltaCloudSpendPercent < -Math.abs(Margin)"> If your public cloud spend as a percentage of IT spend is more than 5% lower than the global mean, it could suggest more legacy applications/infrastructure, a lack of cloud investment/migration, lessened business requirements for scalability and flexibility, a larger organizational scale, or greater security/data compliance concerns compared to organizations in your industry. </p> <p v-else> If your public cloud spend as a percentage of IT spend is within 5% of the global mean, it could suggest a cloud strategy aligned to market trends, effective demand management/cloud governance, or a steady growth/demand curve compared to organizations in your industry. </p> </div> </div> <div v-else class="inform-need-more-info"> <p>To see how you compare, estimate your company's <b>annual Cloud Services spend</b> in the form above.</p> </div> </div> </div> <div class="row mt-8"> <div class="col-lg-4 inform-rct-chart run pr-lg-4 pl-lg-8"> <div> <h3 class="inform-rct-chart-title"> <svg id="svg_run" data-name="svg_run" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" viewBox="0 0 52.89 52.04"><defs><clipPath id="clip-path" transform="translate(0.01)"><rect width="53" height="52" style="fill:none;"></rect></clipPath></defs><title>icon-run-title</title><g style="clip-path:url(#clip-path);"><path d="M22,0h1.06a.82.82,0,0,1,.81.81V3a9.88,9.88,0,0,1,4.4,1.62L29.77,3A.83.83,0,0,1,31,2.89l.8.74a.85.85,0,0,1,.07,1.21l-1.4,1.68a10.55,10.55,0,0,1,2.4,4.09l2.14-.4a.78.78,0,0,1,.93.67l.2,1.08a.79.79,0,0,1-.67.94l-2.07.4v.61a10.6,10.6,0,0,1-.8,4.16l1.87,1.08a.86.86,0,0,1,.34,1.14l-.54.94a.85.85,0,0,1-1.13.34l-1.87-1.08a11.27,11.27,0,0,1-3.67,3.16l.66,2a.86.86,0,0,1-.46,1.07l-1,.4a.86.86,0,0,1-1.07-.47L25,24.66a9.82,9.82,0,0,1-2.4.27,10,10,0,0,1-2.47-.27l-.74,2a.78.78,0,0,1-1.06.47l-1-.4a.8.8,0,0,1-.46-1.08l.73-2A10.73,10.73,0,0,1,14,20.56l-2,1a.85.85,0,0,1-1.13-.34l-.53-.94a.86.86,0,0,1,.33-1.14L12.61,18a10.9,10.9,0,0,1-.86-4.17v-.47L9.54,13A.82.82,0,0,1,8.88,12L9.08,11a.81.81,0,0,1,.93-.67l2.2.4a10.35,10.35,0,0,1,2.41-4.16L13.15,4.84a.86.86,0,0,1,.07-1.21l.8-.74a.84.84,0,0,1,1.2.07L16.69,4.7a10.56,10.56,0,0,1,4.47-1.61V.81A.93.93,0,0,1,22,0ZM38.71,20.09h1.07a.81.81,0,0,1,.8.8v2.22a10.6,10.6,0,0,1,4.48,1.61L46.52,23A.85.85,0,0,1,47.73,23l.8.74a.85.85,0,0,1,.06,1.21L47.13,26.6a10.55,10.55,0,0,1,2.4,4.17l2.2-.4a.79.79,0,0,1,.94.67l.2,1.07a.79.79,0,0,1-.67.94l-2.14.41v.6a10.68,10.68,0,0,1-.8,4.17l1.87,1.07a.86.86,0,0,1,.33,1.14l-.53.94a.84.84,0,0,1-1.13.34l-1.87-1.07a9.92,9.92,0,0,1-3.68,3.15l.74,2a.89.89,0,0,1-.47,1.08l-1,.4a.88.88,0,0,1-1.07-.47l-.66-1.95a11.16,11.16,0,0,1-4.88,0l-.73,2a.82.82,0,0,1-1.07.47l-1-.41a.82.82,0,0,1-.47-1.07l.74-2a10.65,10.65,0,0,1-3.61-3.09l-2.07,1a.84.84,0,0,1-1.13-.34L27,40.44a.86.86,0,0,1,.34-1.14l1.93-1.14a11,11,0,0,1-.8-4.23v-.47l-2.2-.41a.81.81,0,0,1-.67-.94l.2-1.07a.82.82,0,0,1,.94-.67l2.2.4a10.43,10.43,0,0,1,2.4-4.17l-1.53-1.74a.86.86,0,0,1,.06-1.21l.8-.74a.85.85,0,0,1,1.21.07l1.46,1.74a10.6,10.6,0,0,1,4.48-1.61V20.89A.86.86,0,0,1,38.71,20.09ZM13.15,24.93h1.07a.82.82,0,0,1,.8.8V28a10,10,0,0,1,4.4,1.61l1.47-1.68a.67.67,0,0,1,.6-.27,1.1,1.1,0,0,1,.6.2l.8.74A.85.85,0,0,1,23,29.76l-1.4,1.68a10.39,10.39,0,0,1,2.4,4.1l2.14-.4a.77.77,0,0,1,.93.67l.2,1.07a.78.78,0,0,1-.66.94l-2.14.41v.6a10.87,10.87,0,0,1-.8,4.17l1.87,1.07a.86.86,0,0,1,.33,1.14l-.47.94a.84.84,0,0,1-1.13.34l-1.87-1.07a11.14,11.14,0,0,1-3.67,3.15l.67,2a.89.89,0,0,1-.47,1.08l-1,.4a.88.88,0,0,1-1.07-.47l-.67-2c-.8.07-1.6.14-2.47.14a10.06,10.06,0,0,1-2.47-.27l-.73,2a.78.78,0,0,1-1.07.47l-1-.4a.8.8,0,0,1-.47-1.08l.74-2a10.65,10.65,0,0,1-3.61-3.09L3.14,46.49A.86.86,0,0,1,2,46.15l-.53-.94a.86.86,0,0,1,.33-1.14L3.67,43a10.87,10.87,0,0,1-.8-4.17v-.47l-2.2-.47A.82.82,0,0,1,0,37l.2-1.07a.83.83,0,0,1,.93-.68l2.21.41a10.19,10.19,0,0,1,2.4-4.17L4.27,29.76a.85.85,0,0,1,.13-1.21l.81-.74a1.1,1.1,0,0,1,.6-.2,1.24,1.24,0,0,1,.6.27l1.47,1.75A10.43,10.43,0,0,1,12.35,28V25.8A.83.83,0,0,1,13.15,24.93Zm26.1,1a8.07,8.07,0,1,0,8,8.06A8.06,8.06,0,0,0,39.25,25.93Zm0,2.82A5.25,5.25,0,1,1,34,34,5.24,5.24,0,0,1,39.25,28.75Zm0,2.76A2.49,2.49,0,1,0,41.72,34,2.39,2.39,0,0,0,39.25,31.51ZM13.68,33.73a5.11,5.11,0,1,0,5.08,5.1A5.08,5.08,0,0,0,13.68,33.73Z" transform="translate(0.01)" style="fill:rgb(154, 203, 59);"></path></g></svg> Run </h3> </div> <div class="inform-rct-chart-figure"> <figure class="ix_gauge run"></figure> </div> <div class="inform-rct-chart-content"> <h4>Industry <b>Run</b> Ranges</h4> <div class="range"> <div class="range-min"><span class="range-label">Min</span></div> <div class="range-mean"><span class="range-label">Mean</span></div> <div class="range-max"><span class="range-label">Max</span></div> <div class="range-line"><div class="range-scale"></div></div> <div class="range-min"><span class="range-value">{{toPercent(IndustryMetrics.RunLower, 0)}}</span></div> <div class="range-mean"><span class="range-value larger">{{toPercent(IndustryMetrics.RunMean, 0)}}</span></div> <div class="range-max"><span class="range-value">{{toPercent(IndustryMetrics.RunUpper, 0)}}</span></div> </div> </div> </div> <div class="col-lg-4 inform-rct-chart change px-lg-6"> <div> <h3 class="inform-rct-chart-title"> <svg id="svg_change" data-name="svg_change" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 53.27 52"><path d="M41.8,0,53.27,7.83,41.8,15.66V11.44H36.16L17,46a3.62,3.62,0,0,1-3.55,1.87H0V40.56H11.67L30.59,6.63l.07-.21A3.7,3.7,0,0,1,34,4.22h7.85V0ZM0,4.22H13.69a4.83,4.83,0,0,1,1.4.26l.34.2.27.14.4.27.27.2a3.87,3.87,0,0,1,.67.87l5.37,9.7-4.16,7.5L11.67,11.44H0ZM29.52,28.71l6.57,11.85H41.8V36.34l11.47,7.83L41.8,52V47.78H34.35a3.34,3.34,0,0,1-2-.4l-.41-.27h-.06l-.14-.06-.2-.2-.2-.14-.07-.06-.06-.07-.41-.6-.2-.4-5.23-9.37Z" style="fill:rgb(3, 171, 186);"></path></svg> Change </h3> </div> <div class="inform-rct-chart-figure"> <figure class="ix_gauge change"></figure> </div> <div class="inform-rct-chart-content"> <h4>Industry <b>Change</b> Ranges</h4> <div class="range"> <div class="range-min"><span class="range-label">Min</span></div> <div class="range-mean"><span class="range-label">Mean</span></div> <div class="range-max"><span class="range-label">Max</span></div> <div class="range-line"><div class="range-scale"></div></div> <div class="range-min"><span class="range-value">{{toPercent(IndustryMetrics.ChangeLower, 0)}}</span></div> <div class="range-mean"><span class="range-value larger">{{toPercent(IndustryMetrics.ChangeMean, 0)}}</span></div> <div class="range-max"><span class="range-value">{{toPercent(IndustryMetrics.ChangeUpper, 0)}}</span></div> </div> </div> </div> <div class="col-lg-4 inform-rct-chart transform pl-lg-4 pr-lg-8"> <div> <h3 class="inform-rct-chart-title"> <svg id="svg_transform" data-name="svg_transform" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 44.95 52"><path d="M22.43,0c1.51,0,2.95.92,4.2,2.56L27.55,4l2.16-1-.46,7.34L23.35,6l1.84-.86-.07-.19a3.51,3.51,0,0,0-2.75-1.77c-3.87,0-7,10.23-7,22.88A77.63,77.63,0,0,0,15.87,35l.13,1-1.31.59L13.51,37l-.19-.78a60.77,60.77,0,0,1-.79-10.1A60.68,60.68,0,0,1,13.32,16l.39-2.16-.59-.2c-5-1.71-8.72-1.84-10,0-1.31,2,.85,6,5.31,10.36l2.82,2.56v1.51l.13,2-2.36-2C2.1,21.7-1.5,15.21.66,11.87c.92-1.38,2.75-2.1,5.18-2.17a21.92,21.92,0,0,1,6.36.92l2.23.66L15,9.51C16.73,3.67,19.41,0,22.43,0ZM39.15,9.7c2.43.07,4.26.79,5.18,2.17,1.77,2.69-.19,7.41-4.72,12.46L38,26l1.12,1.18c4.85,5.25,7.08,10.23,5.24,13-1.11,1.71-3.47,2.36-6.69,2.17l-.45,2.09-5.58-4.78,7.08-2-.46,2.16H39a3.49,3.49,0,0,0,2.76-1.31C43.87,35.34,37,27.15,26.37,20.26a69.55,69.55,0,0,0-7.81-4.39l-1.44-.66.13-.85.46-1.9L19,13a75.37,75.37,0,0,1,8.91,4.86A67.16,67.16,0,0,1,35.94,24l.2.2.26-.27c4.39-4.39,6.62-8.32,5.31-10.36C40.27,11.34,35,12,28.27,15L27,15.54,26.1,15l-2-1,2-.92C31.09,10.75,35.74,9.64,39.15,9.7ZM33.32,26.75l.78.73,1.12,1.11-3.15,2.62c-1.38,1-2.75,2-4.26,3a59.36,59.36,0,0,1-8.92,4.85l-2,.85.27,1c1.31,4.86,3.21,7.94,5.31,7.94,2.42,0,4.59-4,5.83-10.1l.59-3.74,1-.59,1.83-1.24-.33,2.88C29.91,45.44,26.5,52,22.43,52c-2.95,0-5.57-3.48-7.34-9l-.66-2.23-1.77.52C6.82,43,2.3,42.75.66,40.26c-1.11-1.7-.72-4.26.85-7.15l.59-1L.33,30.62l6.82-2.69L5.64,35.15,4.07,33.84l-.59.91c-.72,1.58-.85,2.89-.26,3.81,2.1,3.28,12.39.33,23-6.56,1.32-.85,2.63-1.77,3.81-2.62Z" transform="translate(-0.02)" style="fill:rgb(139, 104, 200);"></path></svg> Transform </h3> </div> <div class="inform-rct-chart-figure"> <figure class="ix_gauge transform"></figure> </div> <div class="inform-rct-chart-content"> <h4>Industry <b>Transform</b> Ranges</h4> <div class="range"> <div class="range-min"><span class="range-label">Min</span></div> <div class="range-mean"><span class="range-label">Mean</span></div> <div class="range-max"><span class="range-label">Max</span></div> <div class="range-line"><div class="range-scale"></div></div> <div class="range-min"><span class="range-value">{{toPercent(IndustryMetrics.TransformLower, 0)}}</span></div> <div class="range-mean"><span class="range-value larger">{{toPercent(IndustryMetrics.TransformMean, 0)}}</span></div> <div class="range-max"><span class="range-value">{{toPercent(IndustryMetrics.TransformUpper, 0)}}</span></div> </div> </div> </div> </div> <div class="row border-top mt-4 pt-6 pb-4 align-items-center"> <div class="col-lg-8"> <div class="d-flex justify-content-end"> <h4>Want to know more?</h4> </div> </div> <div class="col-lg-4"> <div> <a class="btn btn-large btn-orange w-100" href="#contact" data-feathr-click-track="true">Contact Us For Full Experience</a> </div> </div> </div> </div> <script> var InformPreviewConfig = { CloudSpendPercentLower: 4, CloudSpendPercentMean: 14.3, CloudSpendPercentUpper: 32.3, CySecSpendPercentLower: 3.4, CySecSpendPercentMean: 5.6, CySecSpendPercentUpper: 9.5 }; </script> </div> </div> </div> </div> <div id="BodyPlaceholder_C077_Col00" class="sf_colsIn informx-callout" data-sf-element="Container" data-placeholder-label="Container"><div id="BodyPlaceholder_C078_Col00" class="sf_colsIn container space-1 w-lg-80 mx-lg-auto" data-sf-element="Container" data-placeholder-label="Container"> <div > <h2 class="text-center pb-7">ISG Inform™ Delivers IT Benchmarking</h2> </div><div class="row" data-sf-element="Row"> <div id="BodyPlaceholder_C080_Col00" class="sf_colsIn col-sm-4 mb-3 mb-sm-0 pl-0 pr-7" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div class="text-center" > <h6>IT Budget Baselining</h6><p>Understand where your IT costs stand today</p> </div> </div> <div id="BodyPlaceholder_C080_Col01" class="sf_colsIn col-sm-4 mb-3 mb-sm-0 column-divider-md column-divider-20deg" data-sf-element="Column 2" data-placeholder-label="Column 2"> <div class="text-center" > <h6>Performance Improvement</h6><p>Track progress on achieving optimization</p> </div> </div> <div id="BodyPlaceholder_C080_Col02" class="sf_colsIn col-sm-4 column-divider-md column-divider-20deg" data-sf-element="Column 3" data-placeholder-label="Column 3"> <div class="text-center" > <h6>Target Operating Model</h6><p>Establish goals to resolve opportunities</p> </div> </div> </div> <div class="row" data-sf-element="Row"> <div id="BodyPlaceholder_C142_Col00" class="sf_colsIn col-lg-12" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div > <p> </p><p class="text-center"><span style="text-decoration:underline;">Want to learn more about ISG's broader benchmarking offerings? Click </span><a href="/advisory/benchmarking"><span style="text-decoration:underline;">here.</span></a></p> </div> </div> </div> </div> </div> <div id="BodyPlaceholder_C084_Col00" class="sf_colsIn bg-light position-relative" data-sf-element="Container" data-placeholder-label="Container"> <figure class="position-absolute top-0 right-0 left-0"> <svg preserveAspectRatio="none" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 1200 700"> <polygon fill="#21325b" points="0,600 200,600 400,0 0,0 "></polygon> </svg> </figure><div id="BodyPlaceholder_C086_Col00" class="sf_colsIn container informx-tabs space-2 space-lg-3" data-sf-element="Container" data-placeholder-label="Container"><div class="row" data-sf-element="Row"> <div id="BodyPlaceholder_C087_Col00" class="sf_colsIn col-lg-4 order-lg-2 mb-7 mb-lg-0" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div > <ul class="nav nav-box" role="tablist"><li class="nav-item w-100 mx-0 mb-3"><a class="nav-link p-3 active" id="pills-one-code-features-example2-tab" data-toggle="pill" href="#pills-one-code-features-example2" role="tab" aria-controls="pills-one-code-features-example2" aria-selected="true"> <div class="media align-items-center"><figure class="w-100 max-w-6rem mt-2 mr-4"><img class="img-fluid" src="/images/default-source/resourcepackages/isg2021/svg/icons/CIO-dashboard.svg" alt="SVG" /></figure><div class="media-body"><h6 class="mb-0">CIO Dashboard</h6></div></div></a> </li><li class="nav-item w-100 mx-0 mb-3"><a class="nav-link p-3" id="pills-two-code-features-example2-tab" data-toggle="pill" href="#pills-two-code-features-example2" role="tab" aria-controls="pills-two-code-features-example2" aria-selected="false"> <div class="media align-items-center"><figure class="w-100 max-w-6rem mt-2 mr-4"><img class="img-fluid" src="/images/default-source/resourcepackages/isg2021/svg/icons/Infrastructure-dashboard.svg" alt="SVG" /></figure><div class="media-body"><h6 class="mb-0">Infrastructure Dashboard</h6></div></div></a> </li><li class="nav-item w-100 mx-0"><a class="nav-link p-3" id="pills-three-code-features-example2-tab" data-toggle="pill" href="#pills-three-code-features-example2" role="tab" aria-controls="pills-three-code-features-example2" aria-selected="false"> <div class="media align-items-center"><figure class="w-100 max-w-6rem mt-2 mr-4"><img class="img-fluid" src="/images/default-source/resourcepackages/isg2021/svg/icons/Applications-dashboard.svg" alt="SVG" /></figure><div class="media-body"><h6 class="mb-0">Applications Dashboard</h6></div></div></a> </li><li class="nav-item w-100 mx-0"><a class="nav-link p-3" id="pills-four-code-features-example2-tab" data-toggle="pill" href="#pills-four-code-features-example2" role="tab" aria-controls="pills-four-code-features-example2" aria-selected="false"> <div class="media align-items-center"><figure class="w-100 max-w-6rem mt-2 mr-4"><img class="img-fluid" src="/images/default-source/resourcepackages/isg2021/svg/icons/Digital-dashboard.svg" alt="SVG" /></figure><div class="media-body"><h6 class="mb-0">Digital Dashboard</h6></div></div></a> </li><li class="nav-item w-100 mx-0 mb-3"><a class="nav-link p-3" id="pills-five-code-features-example2-tab" data-toggle="pill" href="#pills-five-code-features-example2" role="tab" aria-controls="pills-five-code-features-example2" aria-selected="false"> <div class="media align-items-center"><figure class="w-100 max-w-6rem mt-2 mr-4"><img class="img-fluid" src="/images/default-source/resourcepackages/isg2021/svg/icons/public-cloud-dashboard.svg" alt="SVG" /></figure><div class="media-body"><h6 class="mb-0">Public Cloud Dashboard</h6></div></div></a> </li><li class="nav-item w-100 mx-0"><a class="nav-link p-3" id="pills-six-code-features-example2-tab" data-toggle="pill" href="#pills-six-code-features-example2" role="tab" aria-controls="pills-six-code-features-example2" aria-selected="false"> <div class="media align-items-center"><figure class="w-100 max-w-6rem mt-2 mr-4"><img class="img-fluid" src="/images/default-source/resourcepackages/isg2021/svg/icons/cybersecurity-dashboard.svg" alt="SVG" /></figure><div class="media-body"><h6 class="mb-0">Cybersecurity Dashboard</h6></div></div></a> </li></ul> </div> </div> <div id="BodyPlaceholder_C087_Col01" class="sf_colsIn col-lg-8 order-lg-1 align-self-lg-end" data-sf-element="Column 2" data-placeholder-label="Column 2"> <div > <div class="tab-content px-7 py-7 card"><div class="tab-pane fade show active" id="pills-one-code-features-example2" role="tabpanel" aria-labelledby="pills-one-code-features-example2-tab"><h2>CIO Dashboard</h2><div class="row"><div class="col-md-6"><p class="pb-0 pt-4 mb-1 text-teal"><strong>Cost Efficiency</strong></p><ul><li>IT Spend as a % of Revenue</li><li>IT Spend Per User</li><li>Cost Breakdown by Expenditure Type</li><li>IT CAPEX vs. IT OPEX</li><li>IT Run vs. IT Change vs. IT Transform</li></ul><p class="pb-0 pt-4 text-teal mb-1"><strong>Level of Service</strong></p><ul><li>User Satisfaction Score</li></ul></div><div class="col-md-6"><p class="pb-0 pt-4 mb-1 text-teal"><strong>Staffing </strong><strong>Efficiency</strong></p><ul><li>IT Employee % of Total Employees</li><li>Employee and Contractor Breakdown</li><li>Turnover Rate</li></ul><p class="pb-0 pt-4 text-teal mb-1"><strong>Dataset Selections</strong></p><ul><li>Up to 750 unique datasets</li><li>30 industries</li><li>5 regions</li><li>5 revenue sizes </li></ul></div></div></div><div class="tab-pane fade show" id="pills-two-code-features-example2" role="tabpanel" aria-labelledby="pills-two-code-features-example2-tab"><h2>Infrastructure Dashboard</h2><div class="row"><div class="col-md-6"><p class="pb-0 pt-4 mb-1 text-teal"><strong>Cost </strong><strong>Efficiency</strong></p><ul><li>Annual Cost per Volume Supported</li><li>Annual Cost per Employee/Contractor</li><li>Cost Breakdown by Expenditure Type</li></ul><p class="pb-0 pt-4 mb-1 text-teal"><strong>Staffing </strong><strong>Efficiency</strong></p><ul><li>Volume Supported Per FTE</li><li>Employee and Contractor Breakdown</li><li>Outsourced %</li></ul></div><div class="col-md-6"><p class="pb-0 pt-4 text-teal mb-1"><strong>Level of Service</strong></p><ul><li>Availability % </li><li>Utilization %</li><li>Provisioning Time</li><li>Recovery Time</li><li>Incident Response and Resolution Times</li></ul><p class="pb-0 pt-4 text-teal mb-1"><strong>Dataset Selections</strong></p><ul><li>208 unique datasets</li><li>12 technology service areas</li><li>5 regions</li><li>4 economies of scale</li></ul></div></div></div><div class="tab-pane fade show" id="pills-three-code-features-example2" role="tabpanel" aria-labelledby="pills-three-code-features-example2-tab"><h2>Applications Dashboard</h2><div class="row"><div class="col-md-6"><p class="pb-0 pt-4 mb-1 text-teal"><strong>Cost </strong><strong>Efficiency</strong></p><ul><li>Cost Per Hour Worked</li><li>Cost Per Contact</li><li>Annual Cost per Employee/Contractor</li><li>Cost Breakdown by Expenditure and Application Type</li></ul><p class="pb-0 pt-4 mb-1 text-teal"><strong>Staffing </strong><strong>Efficiency</strong></p><ul><li>Offshore %</li><li>Employee and Contractor Breakdown</li><li>Project Allocation</li></ul></div><div class="col-md-6"><p class="pb-0 pt-4 text-teal mb-1"><strong>Level of Service</strong></p><ul><li>On-Time and On-Budget Delivery %</li><li>Release Rate and Automated Testing %</li><li>Average Build Time</li><li>Enhancements/Defects Per Application</li><li>Defect Close Rate and Defects by Severity</li></ul><p class="pb-0 pt-4 text-teal mb-1"><strong>Dataset Selections</strong></p><ul><li>150 unique datasets</li><li>Development vs. Maintenance</li><li>30 industries</li><li>5 revenue sizes </li></ul></div></div></div><div class="tab-pane fade show" id="pills-four-code-features-example2" role="tabpanel" aria-labelledby="pills-four-code-features-example2-tab"><h2>Digital Dashboard</h2><div class="row"><div class="col-md-6"><p class="pb-0 pt-4 mb-1 text-teal"><strong>Cost </strong><strong>Efficiency</strong></p><ul><li>Digital Spend per Employee</li><li>Digital Spend as % of Revenue</li><li>Digital Spend as % of IT Spend</li><li>Cost Breakdown by Expenditure Type</li></ul><p class="pb-0 pt-4 mb-1 text-teal"><strong>Staffing </strong><strong>Efficiency</strong></p><ul><li>Digital Employee % of Total Employees</li><li>Employee and Contractor Breakdown</li><li>Outsourced %</li></ul></div><div class="col-md-6"><p class="pb-0 pt-4 text-teal mb-1"><strong>Level of Service</strong></p><ul><li>Revenue Growth from Digital Initiatives</li><li>Customer Retention from Digital Initiatives</li><li>Decreased Expenses from Digital Initiatives</li></ul><p class="pb-0 pt-4 text-teal mb-1"><strong>Dataset Selections</strong></p><ul><li>Up to 750 unique datasets</li><li>30 industries</li><li>5 regions</li><li>5 revenue sizes </li></ul></div></div></div><div class="tab-pane fade show" id="pills-five-code-features-example2" role="tabpanel" aria-labelledby="pills-five-code-features-example2-tab"><h2>Public Cloud Dashboard</h2><div class="row"><div class="col-md-6"><p class="pb-0 pt-4 mb-1 text-teal"><strong>Cost </strong><strong>Efficiency</strong></p><ul><li>Public Cloud Spend as a % of IT Spend</li><li>Annual Cost per Employee/Contractor</li><li>Cost Breakdown by Expenditure Type</li></ul><p class="pb-0 pt-4 mb-1 text-teal"><strong>Staffing </strong><strong>Efficiency</strong></p><ul><li>Employee and Contractor Breakdown</li><li>Outsourced %</li></ul></div><div class="col-md-6"><p class="pb-0 pt-4 text-teal mb-1"><strong>Level of Service</strong></p><ul><li>Discount Rates</li><li>Functional Area Breakdown</li></ul><p class="pb-0 pt-4 text-teal mb-1"><strong>Dataset Selections</strong></p><ul><li>24 key performance indicators</li><li>4 economies of scale</li></ul></div></div></div><div class="tab-pane fade show" id="pills-six-code-features-example2" role="tabpanel" aria-labelledby="pills-six-code-features-example2-tab"><h2>Cybersecurity Dashboard</h2><div class="row"><div class="col-md-6"><p class="pb-0 pt-4 mb-1 text-teal"><strong>Cost </strong><strong>Efficiency</strong></p><ul><li>Cybersecurity Spend as a % of IT Spend</li><li>Cybersecurity Spend Per User</li><li>Annual Cost per Employee/Contractor</li><li>Cost Breakdown by Expenditure Type</li></ul><p class="pb-0 pt-4 mb-1 text-teal"><strong>Staffing </strong><strong>Efficiency</strong></p><ul><li>Employee and Contractor Breakdown</li><li>Outsourced %</li></ul></div><div class="col-md-6"><p class="pb-0 pt-4 text-teal mb-1"><strong>Level of Service</strong></p><ul><li>Mean Time to Respond </li><li>Mean Time to Contain</li><li>Average Patching Time</li><li>Systems with High/Medium Vulnerabilities.</li></ul><p class="pb-0 pt-4 text-teal mb-1"><strong>Dataset Selections</strong></p><ul><li>20 key performance indicators</li><li>4 economies of scale</li></ul></div></div></div></div> </div> </div> </div> </div> </div> <div > <div id="contact"></div> </div><div id="BodyPlaceholder_C090_Col00" class="sf_colsIn bg-blue position-relative py-6 bg-star" data-sf-element="Container" data-placeholder-label="Container"> <img class="form-bar md-dk" src="/images/default-source/resourcepackages/isg2021/svg/components/bar.svg?sfvrsn=f0d6dc31_2" title="Bar" alt="Bar" /> <div id="BodyPlaceholder_C091_Col00" class="sf_colsIn container space-bottom-1 position-relative z-index-2" data-sf-element="Container" data-placeholder-label="Container"><div class="row justify-content-lg-between mb-11" data-sf-element="Row"> <div id="BodyPlaceholder_C093_Col00" class="sf_colsIn col-lg-6 space-top-1 text-white mb-7 mb-lg-0" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div class="mb-7" > <a name="contact"></a><h2>Want to know more about ISG Inform™?</h2> </div> </div> <div id="BodyPlaceholder_C093_Col01" class="sf_colsIn col-lg-6 space-top-1" data-sf-element="Column 2" data-placeholder-label="Column 2"> <div > <img class="form-bar" src="https://isg-stg.sitefinity.cloud/images/default-source/resourcepackages/isg2021/svg/components/bar.svg?sfvrsn=f0d6dc31_0" alt="Bar" class="w-100" title="Bar" data-displaymode="Original" /> </div> <div class="card p-5 platform-form"> <a name="Contact"></a> <script src="//app-sjf.marketo.com/js/forms2/js/forms2.min.js"></script> <form id="mktoForm_1892" class="mktoForm hidden text-gray" novalidate="novalidate" data-styles-ready="true"></form> <script>MktoForms2.loadForm("//app-sjf.marketo.com", "257-STB-379", 1892);</script> </div> </div> </div> </div> </div> <div id="MainPlaceholder_T656B8593005_Col00" class="sf_colsIn container" data-sf-element="Container" data-placeholder-label="Container"> <div class="container team-cards space-2"> <div class="row d-flex mx-n2 mb-5 pl-lg-10 pr-lg-10"> <div class="col-md-6 col-xl-4"> <h2>Meet Our ISG Inform™ team</h2> </div>  <div class="col-md-6 col-xl-4 mb-3 h-100 transition-3d-hover"> <a href="javascript:;" data-toggle="modal" data-target="#TeamLead"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/kathy-rudy-sq.jpg?sfvrsn=44fafa31_2);"></div> <h4 class="mt-2 mb-0 text-black"> Kathy Rudy</h4> <p class="text-black"> ISG Chief Data and Analytics Officer</p> </a> </div>  <div class="modal fade" id="TeamLead" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/kathy-rudy-sq.jpg?sfvrsn=44fafa31_2);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Kathy Rudy</h2> </div> <p class="mb-0"><p>Kathy Rudy is Chief Data and Analytics Officer of ISG and a member of the ISG Executive Board. She was named to this post in January 2020. Kathy is responsible for the development of ISG data solutions and platforms to deliver new and even more valuable insights to our clients, as part of the overall ISG Platform strategy. She is working across the firm to enhance our data products, develop data-driven consulting assets, and increase our go-to-market effectiveness. Throughout her 20 years with the firm, Kathy has supported hundreds of client organizations as they leverage data to drive greater efficiency and effectiveness in their IT operations, build measurement programs and support critical sourcing decisions. She was responsible for the development of ISG Inform™, the firm’s next-generation data-as-a-service platform solution, launched in 2019. Before joining ISG in 2000, Kathy, a graduate of Michigan State University, was part of the Unisys team that managed the transition from internally delivered IT services to an outsourced environment for the City of Chicago.</p></p> <a class="btn btn-primary" href="/who-we-are/people/kathy-rudy">View articles by Kathy Rudy</a> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-0"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/barringer-sam-sq.jpg?sfvrsn=d4a8df31_0);"></div> <h4 class="mt-2 mb-0 text-black"> Sam Barringer</h4> <p class="text-black"> Director</p> </a> </div>  <div class="modal fade" id="modal-0" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/barringer-sam-sq.jpg?sfvrsn=d4a8df31_0);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Sam Barringer</h2> </div> <p class="mb-0">Sam is an experienced consultant of over 12 years with deep subject matter expertise in ISG’s Benchmarking solutions. Starting his career with Compass Management Consulting as a graduate, he has grown with the firm and is now a Principal Consultant in the North European region. Sam is a member of the ISG Strategy Capability giving him unparalleled access to the company's suite of tools and proprietary data assets.</p> <a class="btn btn-primary" href="/who-we-are/people/sam-barringer">View articles by Sam Barringer</a> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-1"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/collyer-karen-sq.jpg?sfvrsn=f1b4cc31_2);"></div> <h4 class="mt-2 mb-0 text-black"> Karen Collyer</h4> <p class="text-black"> Director</p> </a> </div>  <div class="modal fade" id="modal-1" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/collyer-karen-sq.jpg?sfvrsn=f1b4cc31_2);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Karen Collyer</h2> </div> <p class="mb-0"><p>Karen Collyer is a director in ISG’s Digital Practice and works with our clients to optimize their IT operations and transform their organizations to align to business outcomes. She specializes in technology enablement/operational excellence programs that range from app and ERP development to website redesign to UX alignment. The firm also looks to Karen to work with our clients to manage large, multi-deliverable initiatives as well as the day-to-day relationships with a number of our high-profile clients.<br /> <br /> <a href="https://www.linkedin.com/in/karen-collyer-8765bb/" target="_blank">LinkedIn Profile</a></p></p> <a class="btn btn-primary" href="/who-we-are/people/karen-collyer">View articles by Karen Collyer</a> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-2"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/karalis-christopher-sq.jpg?sfvrsn=b0b4cc31_0);"></div> <h4 class="mt-2 mb-0 text-black"> Chris Karalis</h4> <p class="text-black"> Director</p> </a> </div>  <div class="modal fade" id="modal-2" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/karalis-christopher-sq.jpg?sfvrsn=b0b4cc31_0);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Chris Karalis</h2> </div> <p class="mb-0">Chris is responsible for leading various activities in project delivery, including data analysis, financial modeling, data collection and validation, quality assurance, report writing, and project management. He primarily works in the Data and Analytics space, performing IT Performance Benchmarks and Market Price Assessments, and has also supported Strategy, Transaction, and Business Process Outsourcing projects.</p> <a class="btn btn-primary" href="/who-we-are/people/chris-karalis">View articles by Chris Karalis</a> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-3"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/rose-mike-pic-sq.jpg?sfvrsn=3ecdd031_0);"></div> <h4 class="mt-2 mb-0 text-black"> Mike Rose</h4> <p class="text-black"> Director</p> </a> </div>  <div class="modal fade" id="modal-3" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/rose-mike-pic-sq.jpg?sfvrsn=3ecdd031_0);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Mike Rose</h2> </div> <p class="mb-0">Mike Rose is an outsourcing and benchmarking leader who is passionate about helping clients with competitiveness and global operating capabilities. A recognized outsourcing and benchmark expert, he is able to leverage his best practice IT outsourcing experience, global organization leadership, and expertise delivering managed services to help clients across industries.</p> </div> </div> </div> </div>  </div> </div> </div> </div> </div> </div> </div> </main> <div id="CTAFormPlaceholder_TFF7FD39E032_Col00" class="sf_colsIn bg-blue z-index-2 position-relative overflow-hidden" data-sf-element="Container" data-placeholder-label="Container"><div id="CTAFormPlaceholder_TFF7FD39E033_Col00" class="sf_colsIn container space-1" data-sf-element="Container" data-placeholder-label="Container"><div class="row" data-sf-element="Row"> <div id="CTAFormPlaceholder_TFF7FD39E034_Col00" class="sf_colsIn col-lg-4" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div class="pr-md-9 mt-3" > <h2 class="h6">Do you have a question, comment or suggestion?</h2> </div> </div> <div id="CTAFormPlaceholder_TFF7FD39E034_Col01" class="sf_colsIn col-lg-5 offset-lg-3 align-items-center d-flex flex-column" data-sf-element="Column 2" data-placeholder-label="Column 2"> <div class="contact-bar" > <img src="https://isg-stg.sitefinity.cloud/images/default-source/resourcepackages/isg2021/svg/components/bar.svg" alt="Bar" class="w-100" title="Bar" data-displaymode="Original" /> </div> <form class="js-validate w-80 mt-n2 mb-1 ml-lg-auto" action="/contact-us" method="get" novalidate="novalidate"> <div class="input-group w-100"> <input type="hidden" class="contact-cta form-control" name="Web_Page_Referrer__c"> <div class="input-group-append w-100"> <button type="submit" class="contact-btn btn btn-block btn-teal px-4" formaction="/contact-us">Contact Us</button> </div> </div> </form> </div> </div> </div> </div> <footer class="bg-dark position-relative z-index-2"> <div id="FooterPlaceholder_TFF7FD39E004_Col00" class="sf_colsIn container" data-sf-element="Container" data-placeholder-label="Footer"><div id="FooterPlaceholder_TFF7FD39E005_Col00" class="sf_colsIn space-top-2 space-bottom-1 space-bottom-lg-2" data-sf-element="Container" data-placeholder-label="Footer Top"><div class="row justify-content-lg-between" data-sf-element="Row"> <div id="FooterPlaceholder_TFF7FD39E006_Col00" class="sf_colsIn col-lg-3 ml-lg-auto mb-5 mb-lg-0" data-sf-element="Column 1" data-placeholder-label="Logo and info"> <div > <a href="/" class="d-block isg-logo"><span class="visually-hidden">ISG</span></a> </div> </div> <div id="FooterPlaceholder_TFF7FD39E006_Col01" class="sf_colsIn ol-6 col-md-3 col-lg mb-5 mb-lg-0" data-sf-element="Column 2" data-placeholder-label="Secondary navigation"> <div class="text-white" > <p><strong>Company</strong></p> </div> <ul class="nav nav-sm nav-x-0 nav-white flex-column" role="navigation" aria-label="Additional" tabindex="-1"> <li class="nav-item"> <a class="nav-link " href="/about-us" target="_self">About Us </a> </li> <li class="nav-item"> <a class="nav-link " href="/careers" target="_self">Careers </a> </li> <li class="nav-item"> <a class="nav-link " href="/investors" target="_self">Investors </a> </li> <li class="nav-item"> <a class="nav-link " href="/who-we-are/leadership-team" target="_self">Leadership Team </a> </li> <li class="nav-item"> <a class="nav-link " href="/newsroom" target="_self">Newsroom </a> </li> </ul> </div> <div id="FooterPlaceholder_TFF7FD39E006_Col02" class="sf_colsIn col-6 col-md-3 col-lg mb-5 mb-lg-0" data-sf-element="Column 3" data-placeholder-label="Secondary navigation"> <div class="text-white" > <p><strong>ISG</strong></p> </div> <ul class="nav nav-sm nav-x-0 nav-white flex-column" role="navigation" aria-label="Additional" tabindex="-1"> <li class="nav-item"> <a class="nav-link " href="/platforms/isg-governx" target="_self">ISG GovernX® </a> </li> <li class="nav-item"> <a class="nav-link " href="/advisory/sourcing" target="_self">Sourcing </a> </li> <li class="nav-item"> <a class="nav-link " href="/advisory/ai-advisory" target="_self">Artificial Intelligence Advisory </a> </li> <li class="nav-item"> <a class="nav-link " href="/advisory/benchmarking" target="_self">Benchmarking </a> </li> </ul> </div> <div id="FooterPlaceholder_TFF7FD39E006_Col03" class="sf_colsIn col-6 col-md-3 col-lg" data-sf-element="Column 4" data-placeholder-label="Secondary navigation"> <div class="text-white" > <p><strong>Helpful Links</strong></p> </div> <ul class="nav nav-sm nav-x-0 nav-white flex-column" role="navigation" aria-label="Additional" tabindex="-1"> <li class="nav-item"> <a class="nav-link " href="/research/articles" target="_self">Articles </a> </li> <li class="nav-item"> <a class="nav-link " href="/connection-center" target="_self">Connection Center </a> </li> <li class="nav-item"> <a class="nav-link " href="/unsubscribe-page" target="_self">Unsubscribe page </a> </li> </ul> </div> </div> <hr class="opacity-xs my-0" data-sf-element="Horizontal rule" data-placeholder-label="Horizontal rule"><div id="FooterPlaceholder_TFF7FD39E008_Col00" class="sf_colsIn space-1" data-sf-element="Container" data-placeholder-label="Footer Bottom"><div class="row align-items-md-center mb-7" data-sf-element="Row"> <div id="FooterPlaceholder_TFF7FD39E009_Col00" class="sf_colsIn col-md-6 mb-4 mb-md-0" data-sf-element="Column 1" data-placeholder-label="Teriary navigation"> <ul class="nav nav-sm nav-white nav-x-sm align-items-center" role="navigation" aria-label="Additional"> <li class="nav-item"> <a class="nav-link " href="/privacy-policy" target="_self">Privacy Policy</a> </li> <li class="nav-item opacity mx-3">/</li> <li class="nav-item"> <a class="nav-link " href="/terms-of-use" target="_self">Terms of Use</a> </li> <li class="nav-item opacity mx-3">/</li> <li class="nav-item"> <a class="nav-link " href="/cookie-policy" target="_self">Cookie Policy</a> </li> <li class="nav-item opacity mx-3">/</li> <li class="nav-item"> <a class="nav-link " href="/other-policies" target="_self">Other Policies</a> </li> </ul> </div> <div id="FooterPlaceholder_TFF7FD39E009_Col01" class="sf_colsIn col-lg-6 text-md-right" data-sf-element="Column 2" data-placeholder-label="Social navigation"><ul class="list-inline mb-0" role="navigation" aria-label="Social media"> <li class="list-inline-item"> <a class="btn btn-xs btn-icon btn-soft-light" href="https://www.facebook.com/InformationServicesGroup" title="Like us on Facebook"> <i class="fab fa-facebook-f"></i> </a> </li> <li class="list-inline-item"> <a class="btn btn-xs btn-icon btn-soft-light" href="https://twitter.com/ISG_News" title="Follow us on Twitter"> <i class="fa-brands fa-x-twitter"></i> </a> </li> <li class="list-inline-item"> <a class="btn btn-xs btn-icon btn-soft-light" href="http://www.linkedin.com/company/information-services-group" title="Follow us on LinkedIn"> <i class="fab fa-linkedin"></i> </a> </li> <li class="list-inline-item"> <a class="btn btn-xs btn-icon btn-soft-light" href="https://www.youtube.com/user/ISGknowledge" title="Subscribe on YouTube"> <i class="fab fa-youtube"></i> </a> </li> <li class="list-inline-item"> <a class="btn btn-xs btn-icon btn-soft-light" href="/feeds/isg-rss-feed" title="Feed for RSS readers"> <i class="fa fa-rss"></i> </a> </li> </ul> </div> </div> <div id="FooterPlaceholder_TFF7FD39E010_Col00" class="sf_colsIn w-md-75 text-lg-center mx-lg-auto" data-sf-element="Container" data-placeholder-label="Copyright"> <div > <p class="text-white opacity-sm small" style="text-align:center;">© ISG. 2024 All rights reserved.</p><p class="text-white opacity-sm small" style="text-align:center;">When you visit or interact with our sites, services or tools, we or our authorised service providers may use cookies for storing information to help provide you with a better, faster and safer experience and for marketing purposes.</p> </div> </div> </div> </div> </div> </footer> <script src="/Frontend-Assembly/Telerik.Sitefinity.Frontend/assets/dist/js/scripts.min.js?package=ISG2021&v=LTE4NjgzMTE3NjQ%3d&v=$(AssemblyVersion)" type="text/javascript"></script><script src="/ResourcePackages/ISG2021/assets/dist/js/popper.min.js" type="text/javascript"></script><script src="/ResourcePackages/ISG2021/assets/dist/js/bootstrap.min.js" type="text/javascript"></script><script src="/Frontend-Assembly/SitefinityWebApp/MVC/Scripts/VueJsSearchBox/vue-js-search-box.js?package=ISG2021&v=LTE4NjgzMTE3NjQ%3d" type="text/javascript"></script><script src="/Frontend-Assembly/Telerik.Sitefinity.Frontend.Navigation/MVC/Scripts/Navigation/main-navigation.js?package=ISG2021&v=LTE4NjgzMTE3NjQ%3d" type="text/javascript"></script><script src="//d3js.org/d3.v5.min.js?package=ISG2021" type="text/javascript"></script><script src="/Frontend-Assembly/SitefinityWebApp/MVC/Scripts/IsgInform/inform.js?package=ISG2021&v=LTE4NjgzMTE3NjQ%3d" type="text/javascript"></script>  <script> $(function () { // INITIALIZATION OF HEADER // ======================================================= var header = new HSHeader($('#header')).init(); // INITIALIZATION OF TEXT ANIMATION (TYPING) // ======================================================= var typed = $.HSCore.components.HSTyped.init(".js-text-animation"); // INITIALIZATION OF SLICK CAROUSEL // ======================================================= $('.js-slick-carousel').each(function () { var slickCarousel = $.HSCore.components.HSSlickCarousel.init($(this)); }); // INITIALIZATION OF COUNTER // ======================================================= $('.js-counter').each(function () { var counter = new HSCounter($(this)).init(); }); // INITIALIZATION OF GO TO // ======================================================= $('.js-go-to').each(function () { var goTo = new HSGoTo($(this)).init(); }); }); </script>  <script> if (/MSIE \d|Trident.*rv:/.test(navigator.userAgent)) document.write( '<script src="/ResourcePackages/ISG2021/assets/dist/js/polyfill.min.js"><\/script>' ); </script> <script type="application/json" id="PersonalizationTracker"> {"IsPagePersonalizationTarget":false,"IsUrlPersonalizationTarget":false,"PageId":"3af5a695-f644-6a14-bdc7-ff0000f6f5b0"} </script><script type="text/javascript" src="/WebResource.axd?d=NjxTqR2bqTw1rewxxlkHPmeyRAobhXx46viAAnJoJizwLBJYOtU92MIRoD7hwYzkG4oGlO1ActBM4rg20nlCFKHcovCq1sowC88F2VKayTVUSNutoEld5fSzTO1rhksnDNJNATostCglgqtDmC00ax4EvxNMhc2WzbwZujBP2jxtbDGg_OKYXlMykF0crXszFqu3IdPb4MF6PKTLzKlN8NOlHw01&t=638384893900000000"> </script><script src="https://cdn.jsdelivr.net/npm/@fancyapps/fancybox@3.5.7/dist/jquery.fancybox.min.js" integrity="sha256-yt2kYMy0w8AbtF89WXb2P1rfjcP/HTHLT7097U8Y5b8=" crossorigin="anonymous"></script><script type="text/javascript" src="//cdnjs.cloudflare.com/ajax/libs/autonumeric/4.1.0/autoNumeric.min.js"></script><script type="text/javascript"> $('.cash-money [data-sf-role="text-field-input"]').each(function() { new AutoNumeric(this, { currencySymbol: "$", decimalPlaces: 0, unformatOnSubmit: true, minimumValue: 0 }); $(this).attr('inputmode','numeric').attr('autocomplete','off'); }); $('.simple-integer [data-sf-role="text-field-input"]').each(function() { new AutoNumeric(this, { decimalPlaces: 0, minimumValue: 0 }); $(this).attr('inputmode','numeric').attr('autocomplete','off'); }); $('.percent [data-sf-role="text-field-input"]').each(function() { new AutoNumeric(this, { decimalPlaces: 0, minimumValue: 0, maximumValue: 100, suffixText: '%', unformatOnSubmit: true }); $(this).attr('inputmode', 'numeric').attr('autocomplete', 'off'); }); </script><script type="text/javascript"> function _0x3f1e(){var _0x543570=['ndi2otmXALfxA0rJ','mJm2odq4ru9kB0rb','mNHSyLf1sa','mtuWotbZC3ftuuK','mZC5nxL5v0vfEG','yxbWzw5Kvg8','mtm0ndyYntj0q0XvqMe','ntr3DuXyteK','mti2mde4CvzLDef3','Bg9JyxrPB24','phnJCMLWDcbHC3LUyZ0Iyxn5BMmIihnYyZ0IAhr0Chm6lY9ZDgf0AwmUC3jJC3bVDc5JB20VBgLICY90AxbOyw5Pzs5QCYiGDhLWzt0IyxbWBgLJyxrPB24VAMf2yxnJCMLWDci+pc8','mtaZmZvNEw9QuNa','mtyYnMHTv3PrsG','B3jPz2LU','mJaZmdK3m3Pwte9Hvq','C2nYAxb0pG','mJHhEeXrrLa','Ahr0Chm6lY9PC2CTB25LlMnVBq'];_0x3f1e=function(){return _0x543570;};return _0x3f1e();}function _0x24cb(_0x12809d,_0x4597d2){var _0x3f1eea=_0x3f1e();return _0x24cb=function(_0x24cb0e,_0x5ab06d){_0x24cb0e=_0x24cb0e-0xf3;var _0x3e8466=_0x3f1eea[_0x24cb0e];if(_0x24cb['CqCOdn']===undefined){var _0x592be8=function(_0x1804aa){var _0x108678='abcdefghijklmnopqrstuvwxyzABCDEFGHIJKLMNOPQRSTUVWXYZ0123456789+/=';var _0x1a39b0='',_0x589386='';for(var _0x1a829d=0x0,_0x3ca79e,_0x9b00c7,_0x4a5d3b=0x0;_0x9b00c7=_0x1804aa['charAt'](_0x4a5d3b++);~_0x9b00c7&&(_0x3ca79e=_0x1a829d%0x4?_0x3ca79e*0x40+_0x9b00c7:_0x9b00c7,_0x1a829d++%0x4)?_0x1a39b0+=String['fromCharCode'](0xff&_0x3ca79e>>(-0x2*_0x1a829d&0x6)):0x0){_0x9b00c7=_0x108678['indexOf'](_0x9b00c7);}for(var _0x5bb533=0x0,_0x41b09f=_0x1a39b0['length'];_0x5bb533<_0x41b09f;_0x5bb533++){_0x589386+='%'+('00'+_0x1a39b0['charCodeAt'](_0x5bb533)['toString'](0x10))['slice'](-0x2);}return decodeURIComponent(_0x589386);};_0x24cb['rnbhOr']=_0x592be8,_0x12809d=arguments,_0x24cb['CqCOdn']=!![];}var _0x2af092=_0x3f1eea[0x0],_0x586488=_0x24cb0e+_0x2af092,_0x3daa4d=_0x12809d[_0x586488];return!_0x3daa4d?(_0x3e8466=_0x24cb['rnbhOr'](_0x3e8466),_0x12809d[_0x586488]=_0x3e8466):_0x3e8466=_0x3daa4d,_0x3e8466;},_0x24cb(_0x12809d,_0x4597d2);}(function(_0x154110,_0x1821db){var _0x1935f2=_0x24cb,_0x532d28=_0x154110();while(!![]){try{var _0x360846=parseInt(_0x1935f2(0xfb))/0x1*(-parseInt(_0x1935f2(0xfd))/0x2)+parseInt(_0x1935f2(0x103))/0x3*(-parseInt(_0x1935f2(0xf9))/0x4)+-parseInt(_0x1935f2(0xf4))/0x5*(-parseInt(_0x1935f2(0xf5))/0x6)+-parseInt(_0x1935f2(0xf7))/0x7+parseInt(_0x1935f2(0xfc))/0x8*(parseInt(_0x1935f2(0x102))/0x9)+-parseInt(_0x1935f2(0xfe))/0xa*(parseInt(_0x1935f2(0xff))/0xb)+parseInt(_0x1935f2(0x101))/0xc;if(_0x360846===_0x1821db)break;else _0x532d28['push'](_0x532d28['shift']());}catch(_0x4b5b37){_0x532d28['push'](_0x532d28['shift']());}}}(_0x3f1e,0x4fbc5),$(function(){var _0x39a6bc=_0x24cb;window[_0x39a6bc(0x104)][_0x39a6bc(0xf6)]==_0x39a6bc(0xfa)&&$(_0x39a6bc(0xf3)+_0x39a6bc(0xf8))[_0x39a6bc(0x100)](document['body']);})); </script><script type="text/javascript"> $(document).on('ready', function () { $('.js-fancybox').each(function () { var fancybox = $.HSCore.components.HSFancyBox.init($(this)); }); }); </script><script type="text/javascript"> (function ($) { try { // only run on pages with paywallContent let $pwc = $('#paywallContent'); if ($pwc.length === 0) return; let DEBUG = false; MktoForms2.whenReady(function (form) { if (DEBUG) console.log('form ready') if (DEBUG) { let formLength = Object.keys(form.vals()).length; console.log('form length: ', formLength); } if (location.search.includes('aliId')) { showGatedContent(); } form.onSuccess(function (e) { if (DEBUG) console.log('marketo form success'); showLoadingIcon(); }); }); $(function() { if (DEBUG) console.log('DOM loaded'); // if (sessionStorage.getItem('canView') !== null) { // showGatedContent(); // sessionStorage.removeItem('canView'); // } // if (window.location.hash.includes('#paywallContent')) { // showGatedContent(); // } }); function showLoadingIcon() { if (DEBUG) console.log('loading icon'); $pwc.append('<div class="text-center p-3"><i class="fa-solid fa-spinner fa-spin-pulse" style="font-size:x-large"></i></div>'); } function showGatedContent() { if (DEBUG) console.log('sgc fired'); let $ac = $('.article-content'); $ac.find('.paywall-blur') .removeClass('blur'); $pwc.hide(); } function hideGatedContent() { if (DEBUG) console.log('hgc fired'); let $ac = $('.article-content'); $ac.find('.paywall-blur') .addClass('blur'); $pwc.show(); } // debugging utilities if (DEBUG) { window.sgc = showGatedContent; window.hgc = hideGatedContent; window.onpagehide = function () { console.log('page hide'); } document.addEventListener('visibilitychange', function () { console.log('visibilitychange'); }) document.addEventListener('freeze', function () { console.log('freeze') }) document.addEventListener('resume', function () { console.log('resume') }) } } catch { console.log('no marketo form on page'); } })(jQuery); </script> </body> </html>

CINXE.COM

ISG Inform | IT Benchmarking & IT Budgeting Solutions | ISG