Retail | Sourcing Strategies & Data Analysis

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Customer personalization, safety and convenience are top of mind, as is the move to ecommerce and omnichannel buying.  <br /></p><p>Whether you are designing your ecommerce strategy or addressing supply chain or inventory challenges, lean on ISG’s market-leading data to inform your decision-making. ISG can assess your current state operating model and design and create sourcing strategies to lower your operating costs. We’ll also uncover opportunities for immediate cost optimization and asset monetization to fund customer-facing digital transformation. ISG will work with you to strengthen your internal controls and improve your overall operational performance so you can focus on what is most important – attracting and keeping customers and building your market share.<br /></p><div class="media py-3"><a class="btn btn-primary" href="/contact-us">Contact Us</a></div> </div> </div> </div> </div> </div> <div id="MainPlaceholder_TE527F9F2002_Col00" class="sf_colsIn gradient-x-three-sm-primary" data-sf-element="Container" data-placeholder-label="Container"><div id="MainPlaceholder_TE527F9F2050_Col00" class="sf_colsIn container space-top-md-2 space-bottom-2 space-bottom-lg-3" data-sf-element="Container" data-placeholder-label="Container"><div class="row mb-5" data-sf-element="Row"> <div id="MainPlaceholder_TE527F9F2051_Col00" class="sf_colsIn col-lg-12" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div > <h2 class="mb-0">Featured Insights</h2> </div> </div> </div> <div class="row mb-5"> <div class="col-12 "> <article class="featured-insight"> <a class="featured-insight-container row" href="https://isg-one.com/industries/retail/articles/how-to-deploy-ai-and-smart-tech-to-revolutionize-customer-experience"> <div class="col-lg-6 col-md-4 pr-md-0 overflow-hidden"> <figure class="position-absolute right-0 z-index-4 h-100 dk" style="top:calc(50% - 200px);"> <svg xmlns="http://www.w3.org/2000/svg" width="180" height="400" viewBox="0 0 90 400" fill="none"> <path d="M132 0H0L120.5 200L0 400H132V0Z" fill="#001638"></path> </svg> </figure> <div class="img-blue-light"> <div class="blue-overlay"></div> <div class="card-img-top featured-insight-img background-img-grayscale" style="background-image: url(/images/default-source/default-album/how-to-deploy-ai-and-smart-tech-to-revolutionize-customer-experience.tmb-th892-450.jpg?Culture=en&sfvrsn=921d531_1);"> </div> </div> </div> <div class="col-lg-6 col-md-8 pl-md-0"> <div class="card-body bg-darkblue h-100"> <h3 class="h5"> How to Deploy AI and Smart Tech to Revolutionize Customer Experience </h3> <div> <p>AI has the potential to revolutionize how companies engage with their customers. </div> <span class="font-size-1 link font-weight-bold text-lightblue"><u>Learn More</u></span> </div> </div> </a> </article> </div> </div> <div class="row mb-3">  <div class="col-lg-3 col-md-6 mb-8 mb-lg-2"> <article class="card h-100 insight-card transition-3d-hover"> <a href="/industries/retail/articles/why-retailers-need-advanced-data-and-analytics-services" > <div class="card-body"> <h3 class="h6"> Why Retailers Need Advanced Data and Analytics Services </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div>   <div class="col-lg-3 col-md-6 mb-8 mb-lg-2"> <article class="card h-100 insight-card transition-3d-hover"> <a href="/industries/retail/articles/trends-and-predictions-for-retail-and-consumer-packaged-goods-enterprises-in-the-u.k-and-emea" > <div class="card-body"> <h3 class="h6"> Trends and Predictions for Retail and Consumer Packaged Goods Enterprises </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div>   <div class="col-lg-3 col-md-6 mb-8 mb-lg-2"> <article class="card h-100 insight-card transition-3d-hover"> <a href="/industries/retail/articles/5-must-haves-for-an-e-commerce-payment-platform" > <div class="card-body"> <h3 class="h6"> 5 Must Haves for an E-commerce Payment Platform </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div>   <div class="col-lg-3 col-md-6 mb-8 mb-lg-2"> <article class="card h-100 insight-card transition-3d-hover"> <a href="/industries/retail/articles/isg-imagine-your-future-podcast-episode-33-dissecting-disruptors-in-the-cpg-retail-space" > <div class="card-body"> <h3 class="h6"> Dissecting Disruptors in the CPG and Retail Space </h3> <span class="font-size-1 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url('/images/default-source/default-album/change-management-office-at-large-global-retailer.tmb-th283-283.jpg?Culture=en&sfvrsn=c0ad131_1')"></div> </div> </div> <div class="card-body"> <h3 class="h6">Creation of a Change Management Office within a TMO</h3> <p>ISG was brought in to develop a change management office (CMO) that would live within the transformation management office at a large global retailer and support each initiative in a consistent manner.</p> <span class="link font-size-1 ">Learn more</span> </div> </a> </article> <article class="card client-story-card transition-3d-hover"> <a href="https://isg-one.com/client-stories/detail/managing-vendors-around-the-world-to-support-plans-for-growth"> <div class="card-img-top research-card-img"> <figure class="position-absolute right-0 bottom-0 left-0 mb-n1 z-index-4"> <svg xmlns="http://www.w3.org/2000/svg" width="100%" viewBox="0 0 429 137" fill="none"> <path d="M429 137L429 0L214.5 125.064L0 -1.87522e-05L-5.98846e-06 137L429 137Z" /> </svg> </figure> <div class="img-blue-light"> <div class="blue-overlay"></div> <div class="background-img-grayscale" style="background-image: url('/images/default-source/default-album/istock-489567296-sun.tmb-th283-283.jpg?Culture=en&sfvrsn=fd5df931_7')"></div> </div> </div> <div class="card-body"> <h3 class="h6">Managing Vendors Around the World to Support Plans for Growth</h3> <p>ISG helps its retail client implement a global vendor management model to standardize processes and hone its business strategy.</p> <span class="link font-size-1 ">Learn more</span> </div> </a> </article> <article class="card client-story-card transition-3d-hover"> <a href="https://isg-one.com/client-stories/detail/maturity-in-governance-optimizes-sourcing-value"> <div class="card-img-top research-card-img"> <figure class="position-absolute right-0 bottom-0 left-0 mb-n1 z-index-4"> <svg xmlns="http://www.w3.org/2000/svg" width="100%" viewBox="0 0 429 137" fill="none"> <path d="M429 137L429 0L214.5 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Stay ahead of the next renewal, sourcing trend and business need.</h3> <p class="date"><time></time></p> <a class="btn btn-primary btn-lg" href="https://sourceit.isg-one.com/paris24" target='_blank'> Register now </a> </div> </div> </div> <div id="MainPlaceholder_TE527F9F2007_Col00" class="sf_colsIn space-bottom-2 position-relative research-container" data-sf-element="Container" data-placeholder-label="Container"><div id="MainPlaceholder_TE527F9F2008_Col00" class="sf_colsIn container space-2 featured-research" data-sf-element="Container" data-placeholder-label="Container"><div class="row" data-sf-element="Row"> <div id="MainPlaceholder_TE527F9F2011_Col00" class="sf_colsIn col-lg-4 col-md-5" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div > <h2>ISG Research</h2><p>ISG is a leader in proprietary research, advisory consulting and executive event services focused on market trends and disruptive technologies.</p><p>Get the insight and guidance you need to accelerate growth and create more value.</p><a class="btn btn-primary mb-5" href="/research/provider-research">Learn More</a> </div> </div> <div id="MainPlaceholder_TE527F9F2011_Col01" class="sf_colsIn col-lg-8 col-md-7" data-sf-element="Column 2" data-placeholder-label="Carousel"> <div class="js-slick-carousel slick slick-equal-height slick-gutters-3 slick-center-mode-right slick-center-mode-right-offset" data-hs-slick-carousel-options='{"prevArrow" : "<span class=\" fa fa-arrow-left slick-arrow slick-arrow-primary-white slick-arrow-left rounded-circle ml-sm-n2\"></span>","nextArrow": "<span class=\"fa fa-arrow-right slick-arrow slick-arrow-primary-white slick-arrow-right rounded-circle mr-sm-2 mr-xl-4\"></span>","slidesToShow": 2.5,"infinite": false,"responsive": [{"breakpoint": 1400,"settings": {"slidesToShow": 2}},{"breakpoint": 1080,"settings": {"slidesToShow": 1.5}},{"breakpoint": 992,"settings": {"slidesToShow": 1}}]}'> <article class="js-slide pt-2"> <a class="card bg-lightgray w-100 min-h-270rem transition-3d-hover" href="https://ei.isg-one.com/Research/_MarketingPage?dashboardID=201a11ca-c115-4a33-a9f7-941eceefbbd1&documentId=e7L5N0fw-j&isLocked=false" target="_blank"> <div class="card-body"> <span class="d-block small text-blue font-weight-bold text-cap mb-2">Research</span> <h3 class="h6">U.S. retail and CPG success hinges on data-driven agility and prioritizing both customers and workers</h3> <div class="research-description"> <p><p>The U.S. retail sector is at a crossroads. Regulatory changes, evolving consumer expectations, and rapid technological advancements continue reshaping the marketplace.</p><p>This report summarizes ISG’s analysis of significant regional developments from 2023 through 2025. It offers actionable guidance for retail and consumer packaged goods (CPG) clients seeking technology and services to improve their ability to address critical challenges and operate the business profitably while exploring new ways to do business — and for new businesses entirely.</p></p> </div> <div class="card-footer bg-transparent"> <span class="link font-size-1">Read more</span> </div> </div> </a> </article> <article class="js-slide pt-2"> <a class="card bg-lightgray w-100 min-h-270rem transition-3d-hover" href="https://ei.isg-one.com/Research/_MarketingPage?dashboardID=201a11ca-c115-4a33-a9f7-941eceefbbd1&documentId=UUfs00d8Zd&isLocked=false" target="_blank"> <div class="card-body"> <span class="d-block small text-blue font-weight-bold text-cap mb-2">Research</span> <h3 class="h6">Retail analytics for differentiation</h3> <div class="research-description"> <p>As competitive differentiation narrows, retailers scramble toward harnessing their data assets to offer improved and personalized customer interactions and stay ahead in the race. However, traditional retail analytics cannot fulfill this completely, and over-the-shelf products promise little to no differentiation. Hence, to thrive, retailers apply their understanding of challenges and business acumen to codevelop tailored AIbased analytics solutions with leading analytics providers to infuse the needed flexibility and ensure rapid responsiveness into their  planning, execution and customer processes.</p> </div> <div class="card-footer bg-transparent"> <span class="link font-size-1">Read more</span> </div> </div> </a> </article> <article class="js-slide pt-2"> <a class="card bg-lightgray w-100 min-h-270rem transition-3d-hover" href="https://research.isg-one.com/reportaction/CC-GSR-2020-EN/Marketing?SearchTerms=customer%20experience" target="_blank"> <div class="card-body"> <span class="d-block small text-blue font-weight-bold text-cap mb-2">Research</span> <h3 class="h6">Contact Center & Customer Experience Services Quadrant Report</h3> <div class="research-description"> <p>Learn the market trends and innovative solutions from top service providers, such as remote solutions, enhancing customer engagement and unlocking productivity efficiencies, plus implementing collaboration tools, secure video conferencing and cloud technologies at scale.</p> </div> <div class="card-footer bg-transparent"> <span class="link font-size-1">Read more</span> </div> </div> </a> </article> <article class="js-slide pt-2"> <a class="card bg-lightgray w-100 min-h-270rem transition-3d-hover" href="https://research.isg-one.com/reportaction/Quadrant-ES-USA-2019-CPG-Manufacturing/Marketing?SearchTerms=cpg" target="_blank"> <div class="card-body"> <span class="d-block small text-blue font-weight-bold text-cap mb-2">Research</span> <h3 class="h6">Comparing Manufacturing & Plant/Process Engineering Services</h3> <div class="research-description"> <p>Digitalization has changed the way engineering services are conducted and delivered, because engineering includes more and more digital elements. Learn the strengths and weaknesses of service providers in the engineering services market.</p> </div> <div class="card-footer bg-transparent"> <span class="link font-size-1">Read more</span> </div> </div> </a> </article> <article class="js-slide pt-2"> <a class="card bg-lightgray w-100 min-h-270rem transition-3d-hover" href="https://research.isg-one.com/reportaction/Quadrant-DBSS-US-2020-DCES/Marketing?SearchTerms=customer%20experience" target="_blank"> <div class="card-body"> <span class="d-block small text-blue font-weight-bold text-cap mb-2">Research</span> <h3 class="h6">Which Digital Customer Experience Services Provider is Right for You?</h3> <div class="research-description"> <p>ISG rated and reviewed 48 top providers in this report across five quadrants. Understand provider strengths and weaknesses and get market trends and insights to make key business decisions.</p> </div> <div class="card-footer bg-transparent"> <span class="link font-size-1">Read more</span> </div> </div> </a> </article> </div> </div> </div> </div> </div> <div id="MainPlaceholder_TE527F9F2009_Col00" class="sf_colsIn container" data-sf-element="Container" data-placeholder-label="Container"> <div class="container team-cards space-2"> <div class="row d-flex mx-n2 mb-5 pl-lg-10 pr-lg-10"> <div class="col-md-6 col-xl-4"> <h2>Meet our team</h2> </div>  <div class="col-md-6 col-xl-4 mb-3 h-100 transition-3d-hover"> <a href="javascript:;" data-toggle="modal" data-target="#TeamLead"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/john-cawyer-sq.jpg?sfvrsn=305cfb31_0);"></div> <h4 class="mt-2 mb-0 text-black"> John Cawyer</h4> <p class="text-black"> Director</p> </a> </div>  <div class="modal fade" id="TeamLead" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/john-cawyer-sq.jpg?sfvrsn=305cfb31_0);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>John Cawyer</h2> </div> <p class="mb-0">John Cawyer, a director in ISG’s advisory organization, has over 25 years of experience in the Information Technology industry as both a supplier and an advisor, including 15 years with TPI/ISG. 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Industries have included financial services, retail, commercial goods & services, manufacturing, telecommunications, energy and travel.</p> <a class="btn btn-primary" href="/who-we-are/people/john-cawyer">View articles by John Cawyer</a> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-0"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/rajib-datta-sq.jpg?sfvrsn=a1f8fa31_0);"></div> <h4 class="mt-2 mb-0 text-black"> Rajib Datta</h4> <p class="text-black"> Partner</p> </a> </div>  <div class="modal fade" id="modal-0" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/rajib-datta-sq.jpg?sfvrsn=a1f8fa31_0);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Rajib Datta</h2> </div> <p class="mb-0">Rajib leads ISG’s Strategy Services team and brings extensive expertise in helping clients evaluate, design and implement complex global strategies. 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He offers 21 plus years of results-driven IT outsourcing, consulting, digital business strategy and technology services industry leadership experience helping clients, within several industries, achieve their desired business outcomes. </p></p> <a class="btn btn-primary" href="/who-we-are/people/sunder-pillai">View articles by Sunder Pillai</a> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-2"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/walling-megan-pic-sq.jpg?sfvrsn=e2b9c531_0);"></div> <h4 class="mt-2 mb-0 text-black"> Megan Walling</h4> <p class="text-black"> Partner</p> </a> </div>  <div class="modal fade" id="modal-2" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div 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   </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Megan Walling</h2> </div> <p class="mb-0">Megan Walling is a Partner in ISG.</p> <a class="btn btn-primary" href="/who-we-are/people/megan-walling">View articles by Megan Walling</a> </div> </div> </div> </div>  </div> </div> </div> </div> </div> </div> </div> </main> <div id="CTAFormPlaceholder_TFF7FD39E032_Col00" class="sf_colsIn bg-blue z-index-2 position-relative overflow-hidden" data-sf-element="Container" data-placeholder-label="Container"><div id="CTAFormPlaceholder_TFF7FD39E033_Col00" class="sf_colsIn container space-1" data-sf-element="Container" data-placeholder-label="Container"><div class="row" data-sf-element="Row"> <div id="CTAFormPlaceholder_TFF7FD39E034_Col00" class="sf_colsIn col-lg-4" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div class="pr-md-9 mt-3" > <h2 class="h6">Do you have a question, comment or suggestion?</h2> </div> </div> <div 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