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Defining the Path to a Sustainable High-Performance IT Organization | ISG

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class="input-group-append"> <button type="submit" class="contact-btn btn btn-block btn-teal px-4" formaction="/contact-us">Contact Us</button> </div> </div> </form> </div> </div> </header> <main id="content" role="main"> <div id="BodyPlaceholder_TC611E213001_Col00" class="sf_colsIn container space-top-md-2 space-bottom-2" data-sf-element="Container" data-placeholder-label="Container"><div class="row" data-sf-element="Row"> <div id="BodyPlaceholder_TC611E213002_Col00" class="sf_colsIn col-lg-12" data-sf-element="Column 1" data-placeholder-label="Main content container"> <div> <!-- Hero Section --> <div class="container space-top-2 space-bottom-2"> <div class="row article-header"> <div class="col-lg-6 mb-7 mb-lg-0 article-image" style="background-image:url('https://isg-one.com/images/default-source/author-images/sustainable-digital-path-for-business-target-operating-model-and-it.jpg?sfvrsn=ea8aaa31_1');"></div> <div class="col-lg-5 offset-lg-1"> <div class="mb-5"> <h1 class="display-4 mb-3"> Defining the Path to a Sustainable High-Performance IT Organization </h1> </div> </div> </div> </div> <!-- End Hero --> <div class="container space-bottom-2 article-content"> <div class="w-lg-80 mx-lg-auto"> <p class="h5 font-weight-regular">ISG benchmarks and helps redefine a utility company’s target operating model in order to better focus on business priorities and operational effectiveness, saving it $44 million.</p> <div class="story-section"> <img title="Button-CS-Opportunity" alt="Opportunity" src="/images/default-source/default-album/button-cs-opportunity.png" data-displaymode="Original"> <h2 class="text-blue">Opportunity</h2> </div> <div class="opportunity"><p>This major utility&rsquo;s IT organization had long been operating in a model that was inward-focused, over-sourced and over-reliant on a single managed service provider. It had limited internal subject matter expertise in key technologies and struggled with a lack of accountability and business orientation for technology solutions as well as&nbsp;little end-to-end operational transparency. Over reliance on a singular provider inhibited the obtainment of market competitive rates for&nbsp;existing and new project work. </p><p>The company engaged ISG to develop a new target operating model (TOM), outlining a desired future state with an unconstrained strategy. This TOM had&nbsp;to reflect a contemporary operating model based on industry best practices that supported the organization&rsquo;s strategic business imperatives.&nbsp;</p></div> <div class="story-section"> <img title="Button-CS-Imagining" alt="Imagining IT Differently" src="/images/default-source/default-album/button-cs-imagining.png?sfvrsn=4299e431_0" data-displaymode="Original"> <h2 class="text-blue">Imagining IT Differently</h2> </div> <div class="imagine"><p>By establishing a set of guiding principles and collaborating for the development of the operating model framework, ISG was able to tailor the service delivery model (SDM) options to meet the organization&rsquo;s objectives. The new SDM helped&nbsp;the company achieve stronger business alignment, strengthened security and increased agility to&nbsp;meet market demands, all while driving&nbsp;operational savings.</p><p>ISG started with a TOM design and quickly identified areas to accelerate, simplify and transform with the help of our <a href="/platforms/isg-inform">ISG Inform</a> benchmarking tool. Our approach was to then develop the sourcing strategy to assist the company in evaluating, selecting and contracting with appropriate suppliers capable of providing the required technology and platforms.</p></div> <div class="story-section"> <img title="Button-CS-Future" alt="Button-CS-Future" src="/images/default-source/default-album/button-cs-future33d58f95f6446a14bdc7ff0000f6f5b0.png?sfvrsn=88f8e531_0" data-displaymode="Original"> <h2 class="text-blue">Future Made Possible</h2> </div> <div class="future"><div>Leveraging market benchmarks to develop the business case for the target operating model, ISG identified $44 million in run-rate reductions, allowing the organization to reinvest $17 million into new capabilities and service improvements while taking the remaining $27 million as savings to its bottom line. The company also received the following improvements and investments:</div><ul><li>Stronger alignment with business functions and a better user experience through a business domain-aligned delivery model;</li><li>Strengthened cybersecurity and enterprise architecture to better safeguard the organization&rsquo;s assets; and</li><li>Investments in digital services to better enable the organization to take advantage of emerging technologies.</li></ul></div> </div> </div> </div> </div> </div> </div> </main> <div id="CTAFormPlaceholder_TFF7FD39E032_Col00" class="sf_colsIn bg-blue z-index-2 position-relative overflow-hidden" data-sf-element="Container" data-placeholder-label="Container"><div id="CTAFormPlaceholder_TFF7FD39E033_Col00" class="sf_colsIn container space-1" data-sf-element="Container" data-placeholder-label="Container"><div class="row" data-sf-element="Row"> <div id="CTAFormPlaceholder_TFF7FD39E034_Col00" class="sf_colsIn col-lg-4" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div class="pr-md-9 mt-3" > <h2 class="h6">Do you have a question, comment or suggestion?</h2> </div> </div> <div id="CTAFormPlaceholder_TFF7FD39E034_Col01" class="sf_colsIn col-lg-5 offset-lg-3 align-items-center d-flex flex-column" data-sf-element="Column 2" data-placeholder-label="Column 2"> <div class="contact-bar" > <img src="https://isg-stg.sitefinity.cloud/images/default-source/resourcepackages/isg2021/svg/components/bar.svg" alt="Bar" class="w-100" title="Bar" data-displaymode="Original" /> </div> <form class="js-validate w-80 mt-n2 mb-1 ml-lg-auto" action="/contact-us" method="get" novalidate="novalidate"> <div class="input-group w-100"> <input type="hidden" class="contact-cta form-control" name="Web_Page_Referrer__c"> <div class="input-group-append w-100"> <button type="submit" class="contact-btn btn btn-block btn-teal px-4" formaction="/contact-us">Contact Us</button> </div> </div> </form> </div> </div> </div> </div> <footer class="bg-dark position-relative z-index-2"> <div id="FooterPlaceholder_TFF7FD39E004_Col00" class="sf_colsIn container" data-sf-element="Container" data-placeholder-label="Footer"><div id="FooterPlaceholder_TFF7FD39E005_Col00" class="sf_colsIn space-top-2 space-bottom-1 space-bottom-lg-2" data-sf-element="Container" data-placeholder-label="Footer Top"><div class="row justify-content-lg-between" data-sf-element="Row"> <div id="FooterPlaceholder_TFF7FD39E006_Col00" class="sf_colsIn col-lg-3 ml-lg-auto mb-5 mb-lg-0" data-sf-element="Column 1" data-placeholder-label="Logo and info"> <div > <a href="/" class="d-block isg-logo"><span class="visually-hidden">ISG</span></a> </div> </div> <div id="FooterPlaceholder_TFF7FD39E006_Col01" class="sf_colsIn ol-6 col-md-3 col-lg mb-5 mb-lg-0" data-sf-element="Column 2" data-placeholder-label="Secondary navigation"> <div class="text-white" > <p><strong>Company</strong></p> </div> <ul class="nav nav-sm nav-x-0 nav-white flex-column" role="navigation" aria-label="Additional" tabindex="-1"> <li class="nav-item"> <a class="nav-link " href="/about-us" target="_self">About Us </a> </li> <li class="nav-item"> <a class="nav-link " href="/careers" target="_self">Careers </a> </li> <li class="nav-item"> <a class="nav-link " href="/investors" target="_self">Investors </a> </li> <li class="nav-item"> <a class="nav-link " href="/who-we-are/leadership-team" target="_self">Leadership Team </a> </li> <li class="nav-item"> <a class="nav-link " href="/newsroom" target="_self">Newsroom </a> </li> </ul> </div> <div id="FooterPlaceholder_TFF7FD39E006_Col02" class="sf_colsIn col-6 col-md-3 col-lg mb-5 mb-lg-0" data-sf-element="Column 3" data-placeholder-label="Secondary navigation"> <div class="text-white" > <p><strong>ISG</strong></p> </div> <ul class="nav nav-sm nav-x-0 nav-white flex-column" role="navigation" aria-label="Additional" tabindex="-1"> <li class="nav-item"> <a class="nav-link " href="/platforms/isg-governx" target="_self">ISG GovernX&#174; 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