Future of Work Technology and Strategy Solutions

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intro"> <div > <span class="d-block font-weight-bold text-cap mb-2 text-lt-blue">Advisory</span> <h1 class="mb-4">Future of Work Technology and Strategy Solutions</h1><h4>The workplace of the future will integrate the best of digital, physical and human solutions.</h4> </div> </div> </div> </div> <div id="BodyPlaceholder_TE527F9F2068_Col00" class="sf_colsIn side-violator z-index-1" data-sf-element="Container" data-placeholder-label="Container"> <img class="topbar" src="/images/default-source/resourcepackages/isg2021/svg/components/topbar.svg?sfvrsn=7e14dc31_2" title="TopBar" alt="TopBar" /> <img class="violator-img" src="/images/default-source/default-album/light-bulb-collaboration-and-experience-white.svg?sfvrsn=fdfedc31_0" title="collaboration and experience" alt="collaboration and experience lightbulb" /> <img class="bottombar" src="/images/default-source/resourcepackages/isg2021/svg/components/bottombar.svg?sfvrsn=7f14dc31_2" title="BottomBar" alt="BottomBar" /> </div> </div> <div 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of working, whether we were ready or not. As workers head back to the office, the workplace must adapt. Smart facilities, connected employees, AI and augmented capabilities will drive a healthier and "lower touch" office. The workforce of the future will be highly digital -- gig workers, remote collaborative workers, office-based workers -- all need to connect to customers and to each other. Capacity planning and management are key factors. </p><div class="media py-3"><a class="btn btn-primary" href="#ContactCETeam">Contact Us</a></div><div class="media py-3"><a class="btn btn-primary" href="/images/default-source/default-album/covid-19-customer-experience-future-workplace-flow.png">Discover your Future Workplace's Next Steps</a></div> </div> </div> </div> <div class="row space-top-2" data-sf-element="Row"> <div id="MainPlaceholder_C048_Col00" class="sf_colsIn col-lg-6" data-sf-element="Column 1" data-placeholder-label="Column 1"> <img src="/images/default-source/default-album/2023-future-workplace-study.jpg?sfvrsn=44cbd731_0" title="2023-Future-Workplace-Study" alt="2023-Future-Workplace-Study" /> </div> <div id="MainPlaceholder_C048_Col01" class="sf_colsIn col-lg-6" data-sf-element="Column 2" data-placeholder-label="Column 2"> <div > <h2>ISG Future Workplace Study</h2><p>ISG's recent study shows employee mental health is a key factor in enterprise hybrid work decisions.</p><p><a class="btn btn-primary" href="/docs/default-source/default-document-library/2023-workplace-svcs.pdf?sfvrsn=8dcbd731_0" title="Download the Summary">Download the Summary</a>    <a class="btn btn-primary" href="/contact-us">Contact Us for Full Access</a><br /></p> </div> </div> </div> <div class="row space-top-2" data-sf-element="Row"> <div id="MainPlaceholder_C040_Col00" class="sf_colsIn col-lg-6" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div > <h2>Become Resilient Through Agility</h2><p>Learn how to <strong>adapt </strong>to constantly changing business conditions through operational <strong>resilience </strong>and <strong>agility</strong>.<br /></p> </div> </div> <div id="MainPlaceholder_C040_Col01" class="sf_colsIn col-lg-6" data-sf-element="Column 2" data-placeholder-label="Column 2"> <div > <h2>Your Technology-Enabled Workplace</h2><p>Discover how to take today’s challenges as <strong>opportunities </strong>to provide a better workplace experience backed by <strong>innovative technologies</strong>.<br /></p> </div> </div> </div> </div> <div id="MainPlaceholder_C004_Col00" class="sf_colsIn container space-1" data-sf-element="Container" data-placeholder-label="Container"><div class="row" data-sf-element="Row"> <div id="MainPlaceholder_C027_Col00" class="sf_colsIn col-lg-6 order-lg-2" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div > <img src="/images/default-source/default-album/future-of-work-chart.png?sfvrsn=647ddc31_0" alt="future of work chart" title="future of work chart" data-displaymode="Original" /> </div> </div> <div id="MainPlaceholder_C027_Col01" class="sf_colsIn col-lg-6 order-lg-1" data-sf-element="Column 2" data-placeholder-label="Column 2"> <div > <h4>Invigorate the Digital Workplace</h4><ul><li>Innovate IT support and service desk</li><li>Contain costs with a persona-based user platform</li><li>Optimize collaboration technology for employee engagement and customer experience<br /></li></ul> </div> <div > <h4>Secure and Safeguard the Physical Workplace</h4><ul><li>Determine optimal work-from-office and work-from-home strategies for the future</li><li>Build a flexible workplace for the “uberization” of the employee<br /></li></ul> </div> <div > <h4>Improve the Human Workplace</h4><ul><li>Harmonize employee collaboration with digitization of workflows</li><li>Foster and support employee flexibility<br /></li></ul> </div> <div > <h4>Elevate your Customer Experience</h4><ul><li>Build your customer experience and channels strategy</li><li>Plan for business model change</li><li>Make your channel shift to digital</li><li>Connect your experience creation and partner ecosystem strategy<br /></li></ul><div class="media py-3"><p> </p></div> </div> </div> </div> </div> </div> <div id="MainPlaceholder_C043_Col00" class="sf_colsIn bg-dark space-2" data-sf-element="Container" data-placeholder-label="Container"><div id="MainPlaceholder_C044_Col00" class="sf_colsIn container" data-sf-element="Container" data-placeholder-label="Container"><div class="row" data-sf-element="Row"> <div id="MainPlaceholder_C045_Col00" class="sf_colsIn col-lg-9" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div > <h2>10 Key Trends Radically Reshaping the <strong>Future of Work</strong></h2><div class="media py-3"><a class="btn btn-light" href="/docs/default-source/default-document-library/isg-predicts---10-key-trends-radically-reshaping-the-future-of-work(shaqat-azim).pdf?sfvrsn=f789d331_0" title="Download Here" target="_blank">Download Here</a> <p> </p></div> </div> </div> <div id="MainPlaceholder_C045_Col01" class="sf_colsIn col-lg-3" data-sf-element="Column 2" data-placeholder-label="Column 2"> <img src="/images/default-source/resourcepackages/isg2021/svg/icons/magnify.svg?sfvrsn=2819dc31_2&MaxWidth=200&MaxHeight=200&ScaleUp=false&Quality=High&Method=ResizeFitToAreaArguments&Signature=9C0AA8CE75810FAD9665DE4A6750E5C167B411E1" title="magnify" alt="magnify" width=200 height=200 /> </div> </div> </div> </div> <div id="MainPlaceholder_TE527F9F2002_Col00" class="sf_colsIn gradient-x-three-sm-primary" data-sf-element="Container" data-placeholder-label="Container"><div id="MainPlaceholder_TE527F9F2050_Col00" class="sf_colsIn container space-top-md-2 space-bottom-2 space-bottom-lg-3" data-sf-element="Container" data-placeholder-label="Container"><div class="row mb-5" data-sf-element="Row"> <div id="MainPlaceholder_TE527F9F2051_Col00" class="sf_colsIn col-lg-12" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div > <h2 class="mb-0">Featured Insights</h2> </div> </div> </div> <div class="row mb-5"> <div class="col-12 "> <article class="featured-insight"> <a class="featured-insight-container row" href="https://isg-one.com/advisory/future-of-work/articles/the-secret-to-elevating-the-hybrid-work-employee-experience"> <div class="col-lg-6 col-md-4 pr-md-0 overflow-hidden"> <figure class="position-absolute right-0 z-index-4 h-100 dk" style="top:calc(50% - 200px);"> <svg xmlns="http://www.w3.org/2000/svg" width="180" height="400" viewBox="0 0 90 400" fill="none"> <path d="M132 0H0L120.5 200L0 400H132V0Z" fill="#001638"></path> </svg> </figure> <div class="img-blue-light"> <div class="blue-overlay"></div> <div class="card-img-top featured-insight-img background-img-grayscale" style="background-image: url(/images/default-source/default-album/the-secret-to-elevating-the-hybrid-work-employee-experience.tmb-th892-450.jpg?Culture=en&sfvrsn=f03d531_1);"> </div> </div> </div> <div class="col-lg-6 col-md-8 pl-md-0"> <div class="card-body bg-darkblue h-100"> <h3 class="h5"> The Secret to Elevating the Hybrid Work Employee Experience </h3> <div> <p>Discover how to elevate the hybrid work employee experience by transforming traditional onboarding into meaningful interactions. </div> <span class="font-size-1 link font-weight-bold text-lightblue"><u>Learn More</u></span> </div> </div> </a> </article> </div> </div> <div class="row mb-3">  <div class="col-lg-3 col-md-6 mb-8 mb-lg-2"> <article class="card h-100 insight-card transition-3d-hover"> <a href="/advisory/future-of-work/articles/ai-contact-center-transformation--how-and-why-now" > <div class="card-body"> <h3 class="h6"> AI Contact Center Transformation: How and Why Now? </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div>   <div class="col-lg-3 col-md-6 mb-8 mb-lg-2"> <article class="card h-100 insight-card transition-3d-hover"> <a href="/advisory/future-of-work/articles/top-10-workplace-predictions-in-the-age-of-ai" > <div class="card-body"> <h3 class="h6"> Top 10 Workplace Predictions in the Age of AI </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div>   <div class="col-lg-3 col-md-6 mb-8 mb-lg-2"> <article class="card h-100 insight-card transition-3d-hover"> <a href="/advisory/future-of-work/articles/4-ways-telcos-can-use-cpaas-to-improve-unified-cx" > <div class="card-body"> <h3 class="h6"> 4 Ways Telcos Can Use CPaaS to Improve Unified CX </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div>   <div class="col-lg-3 col-md-6 mb-8 mb-lg-2"> <article class="card h-100 insight-card transition-3d-hover"> <a href="/advisory/future-of-work/articles/future-workplace-vs.-future-of-work-what-s-the-difference" > <div class="card-body"> <h3 class="h6"> Future Workplace vs. Future of Work: What’s the Difference </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div>  </div> <div class="position-relative" > <p style="text-align:right;"><a class="btn btn-primary" href="/solutions/collaboration-and-experience/articles">View All Future Workplace Insights<em class="fas fa-angle-right fa-sm ml-1"></em></a></p> </div> <div > </div> </div> </div> <div id="MainPlaceholder_TE527F9F2076_Col00" class="sf_colsIn position-relative bg-lightgray pt-10 mt-n10 space-bottom-4 client-stories-container" data-sf-element="Container" data-placeholder-label="Client stories"><div id="MainPlaceholder_TE527F9F2037_Col00" class="sf_colsIn container position-relative z-index-2" data-sf-element="Container" data-placeholder-label="Container"><div id="MainPlaceholder_TE527F9F2038_Col00" class="sf_colsIn ext-white rounded-lg overflow-hidden space-top-2 space-top-lg-1 pl-5 pl-md-0" data-sf-element="Container" data-placeholder-label="Container"><div class="row justify-content-lg-between align-items-lg-center no-gutters" data-sf-element="Row"> <div id="MainPlaceholder_TE527F9F2040_Col00" class="sf_colsIn col-lg-12" data-sf-element="Column 1" data-placeholder-label="Client stories"> <div class="mb-5" > <h2>Client Stories</h2> </div> <div class="d-flex client-story-cards"> <article class="card client-story-card transition-3d-hover"> <a href="https://isg-one.com/client-stories/detail/global-sourcing-of-end-user-compute"> <div class="card-img-top research-card-img"> <figure class="position-absolute right-0 bottom-0 left-0 mb-n1 z-index-4"> <svg xmlns="http://www.w3.org/2000/svg" width="100%" viewBox="0 0 429 137" fill="none"> <path d="M429 137L429 0L214.5 125.064L0 -1.87522e-05L-5.98846e-06 137L429 137Z" /> </svg> </figure> <div class="img-blue-light"> <div class="blue-overlay"></div> <div class="background-img-grayscale" style="background-image: url('/images/default-source/default-album/customer-satisfaction.tmb-th283-283.jpg?Culture=en&sfvrsn=3423df31_1')"></div> </div> </div> <div class="card-body"> <h3 class="h6">Global Sourcing of End User Compute Services</h3> <p>Market engagement for global EUC environment to modernise and introduce standardised service offerings, leading to material cost reductions, significant risk reduction, productivity improvements and enhanced customer satisfaction.</p> <span class="link font-size-1 ">Learn more</span> </div> </a> </article> <article class="card client-story-card transition-3d-hover"> <a href="https://isg-one.com/client-stories/detail/new-digital-workplace-powers-energy-company"> <div class="card-img-top research-card-img"> <figure class="position-absolute right-0 bottom-0 left-0 mb-n1 z-index-4"> <svg xmlns="http://www.w3.org/2000/svg" width="100%" viewBox="0 0 429 137" fill="none"> <path d="M429 137L429 0L214.5 125.064L0 -1.87522e-05L-5.98846e-06 137L429 137Z" /> </svg> </figure> <div class="img-blue-light"> <div class="blue-overlay"></div> <div class="background-img-grayscale" style="background-image: url('/images/default-source/default-album/digital-workplace-collab-and-exp.tmb-th283-283.jpg?Culture=en&sfvrsn=923df31_1')"></div> </div> </div> <div class="card-body"> <h3 class="h6">New Digital Workplace Powers Energy Company</h3> <p>ISG helps a major energy retailer transition to a new digital workplace service, improving its performance and enabling its digital transformation.</p> <span class="link font-size-1 ">Learn more</span> </div> </a> </article> <article class="card client-story-card transition-3d-hover"> <a href="https://isg-one.com/client-stories/detail/measurable-gains-in-short-order"> <div class="card-img-top research-card-img"> <figure class="position-absolute right-0 bottom-0 left-0 mb-n1 z-index-4"> <svg xmlns="http://www.w3.org/2000/svg" width="100%" viewBox="0 0 429 137" fill="none"> <path d="M429 137L429 0L214.5 125.064L0 -1.87522e-05L-5.98846e-06 137L429 137Z" /> </svg> </figure> <div class="img-blue-light"> <div class="blue-overlay"></div> <div class="background-img-grayscale" style="background-image: url('/images/default-source/default-album/telecom-utility-collaboration-and-experience.tmb-th283-283.jpg?Culture=en&sfvrsn=b722df31_1')"></div> </div> </div> <div class="card-body"> <h3 class="h6">Measurable Gains in Short Order</h3> <p>Strategic thought leadership and benchmarking give a telecommunication utility and its EUC provider a lift to user experience and exceed its business goals.</p> <span class="link font-size-1 ">Learn more</span> </div> </a> </article> </div> </div> </div> </div> </div> </div> <div class="container space-bottom-2"> <div class="card d-block bg-lightblue p-9 bg-star-right mt-n9"> <div class="position-relative z-index-2"> <span class="d-block font-weight-black text-cap mb-2 text-darkblue">Featured Event</span> <h4 class="h4">SourceIT (Paris)</h4> <h3>Reimagine Sourcing. Stay ahead of the next renewal, sourcing trend and business need.</h3> <p class="date"><time></time></p> <a class="btn btn-primary btn-lg" href="https://sourceit.isg-one.com/paris24" target='_blank'> Register now </a> </div> </div> </div> <div id="MainPlaceholder_TE527F9F2007_Col00" class="sf_colsIn space-bottom-2 position-relative research-container" data-sf-element="Container" data-placeholder-label="Container"><div id="MainPlaceholder_TE527F9F2008_Col00" class="sf_colsIn container space-2 featured-research" data-sf-element="Container" data-placeholder-label="Container"><div class="row" data-sf-element="Row"> <div id="MainPlaceholder_TE527F9F2011_Col00" class="sf_colsIn col-lg-4 col-md-5" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div > <h2>ISG Research</h2><p>ISG is a leader in proprietary research, advisory consulting and executive event services focused on market trends and disruptive technologies.</p><p>Get the insight and guidance you need to accelerate growth and create more value.</p><a class="btn btn-primary mb-5" href="/research/provider-research">Learn More</a> </div> </div> <div id="MainPlaceholder_TE527F9F2011_Col01" class="sf_colsIn col-lg-8 col-md-7" data-sf-element="Column 2" data-placeholder-label="Carousel"> <div class="js-slick-carousel slick slick-equal-height slick-gutters-3 slick-center-mode-right slick-center-mode-right-offset" data-hs-slick-carousel-options='{"prevArrow" : "<span class=\" fa fa-arrow-left slick-arrow slick-arrow-primary-white slick-arrow-left rounded-circle ml-sm-n2\"></span>","nextArrow": "<span class=\"fa fa-arrow-right slick-arrow slick-arrow-primary-white slick-arrow-right rounded-circle mr-sm-2 mr-xl-4\"></span>","slidesToShow": 2.5,"infinite": false,"responsive": [{"breakpoint": 1400,"settings": {"slidesToShow": 2}},{"breakpoint": 1080,"settings": {"slidesToShow": 1.5}},{"breakpoint": 992,"settings": {"slidesToShow": 1}}]}'> <article class="js-slide pt-2"> <a class="card bg-lightgray w-100 min-h-270rem transition-3d-hover" href="https://ei.isg-one.com/Research/_MarketingPage?dashboardID=201a11ca-c115-4a33-a9f7-941eceefbbd1&documentId=RW6-n0oG9C&isLocked=false" target="_blank"> <div class="card-body"> <span class="d-block small text-blue font-weight-bold text-cap mb-2">Research</span> <h3 class="h6">Modern technologies use AI to enhance solutions that address the future of work needs</h3> <div class="research-description"> <p><p>Although the COVID-19 pandemic years are becoming distant memories, the changes it brought to how we work remain. Many global organizations tried, in vain, to reinstate the old ways of working with their Return-to-Office (RTO) policies. These policies face stiff resistance from the workforce, who have experienced the pros and cons of working remotely and understand that they can deliver quality output without physically being in the office. End-user technology, encompassing all the devices, applications and tools needed for work irrespective of location, has become a key driver in ensuring a successful hybrid work strategy. Ensuring an uninterrupted end-user technology experience is at the forefront of the list of priorities of enterprise IT teams. The enterprise IT teams should ensure that the devices and applications that employees use while working in a remote or hybrid environment are always up and running. There should be an automated resolution of issues associated with the end-user technology IT assets. If any issue requires reaching out to enterprise IT, it should be resolved immediately.</p></p> </div> <div class="card-footer bg-transparent"> <span class="link font-size-1">Read more</span> </div> </div> </a> </article> <article class="js-slide pt-2"> <a class="card bg-lightgray w-100 min-h-270rem transition-3d-hover" href="https://ei.isg-one.com/Research/_MarketingPage?dashboardID=201a11ca-c115-4a33-a9f7-941eceefbbd1&documentId=42E0k0n4XD&isLocked=false" target="_blank"> <div class="card-body"> <span class="d-block small text-blue font-weight-bold text-cap mb-2">Research</span> <h3 class="h6">With the economic slowdown and GenAI possibilities, 2024 is an year of cautious optimism for workplace</h3> <div class="research-description"> <p>When we analyzed the Future of Work Services market last year, we defined 2023 as the year of stabilization. While the 2 – 3 years of the COVID-19 pandemic are increasingly becoming a distant memory, the changes it brought in<br />the way people work persist and are redefining how organizations frame their new future of work strategy. Enterprises started adopting return-to-office (RTO) policies last year, a move that, according to multiple studies, employees did not receive well. Organizations are implementing hybrid ways of work policies, allowing their workforce the flexibility to work from a location of their choice but mandating in some instances where in-office presence is essential. These policies profoundly guide how enterprise workplace leaders define the technology and operational approach with their workforce.</p> </div> <div class="card-footer bg-transparent"> <span class="link font-size-1">Read more</span> </div> </div> </a> </article> <article class="js-slide pt-2"> <a class="card bg-lightgray w-100 min-h-270rem transition-3d-hover" href="https://ei.isg-one.com/Research/_MarketingPage?dashboardID=201a11ca-c115-4a33-a9f7-941eceefbbd1&documentId=288Ev0eHih&isLocked=false" target="_blank"> <div class="card-body"> <span class="d-block small text-blue font-weight-bold text-cap mb-2">Research</span> <h3 class="h6">U.S. SLED agencies need help in modernizing their work environments for a secure and efficient future of work</h3> <div class="research-description"> <p><p>Digital workplaces: Transforming the future of U.S. public services</p><p>State and local government and educational (SLED) institutions are undergoing a significant transformation. They are rapidly transitioning to digital workplaces that are more manageable, efficient and equipped to handle the demands of a technology-driven society. </p></p> </div> <div class="card-footer bg-transparent"> <span class="link font-size-1">Read more</span> </div> </div> </a> </article> <article class="js-slide pt-2"> <a class="card bg-lightgray w-100 min-h-270rem transition-3d-hover" href="https://matthewbrown.ventanaresearch.com/maximizing-technology-to-engage-generations-in-the-workplace" target="_blank"> <div class="card-body"> <span class="d-block small text-blue font-weight-bold text-cap mb-2">Research</span> <h3 class="h6">Maximizing Technology to Engage Generations in the Workplace</h3> <div class="research-description"> <p><span style="background-color:initial;font-family:inherit;font-size:inherit;text-align:inherit;text-transform:inherit;word-spacing:normal;caret-color:auto;white-space:inherit;">By the late 2020s, Gen Alpha will move into the workforce, introducing a new dynamic. With the potential for up to five or six generations in the workplace, enterprises are often challenged to understand how to bridge the generation gap and create a cohesive workforce. The answer can be found within your technology stack. </span></p> </div> <div class="card-footer bg-transparent"> <span class="link font-size-1">Read more</span> </div> </div> </a> </article> <article class="js-slide pt-2"> <a class="card bg-lightgray w-100 min-h-270rem transition-3d-hover" href="https://research.isg-one.com/reportaction/Quadrant-CCaaS-CX-Global-2020-CCaaS/Marketing" target="_blank"> <div class="card-body"> <span class="d-block small text-blue font-weight-bold text-cap mb-2">Research</span> <h3 class="h6">Customer Service from the Cloud</h3> <div class="research-description"> <p>Companies with cloud-based contact centers quickly implemented a work-from-home setup with minimal disruption when the pandemic hit. The benefits of remote work have been on display ever since. The ISG Provider Lens™ Contact Center as a Service Global 2020 report explores how accelerating your contact center’s move to cloud can bring with it new personalization and workforce management capabilities.</p> </div> <div class="card-footer bg-transparent"> <span class="link font-size-1">Read more</span> </div> </div> </a> </article> <article class="js-slide pt-2"> <a class="card bg-lightgray w-100 min-h-270rem transition-3d-hover" href="https://isg-one.com/podcasts/isg-smartalks-podcast-episode-3-the-future-of-work" target="_blank"> <div class="card-body"> <span class="d-block small text-blue font-weight-bold text-cap mb-2">Research</span> <h3 class="h6">The Future of Work: An ISG Podcast</h3> <div class="research-description"> <p>Organizations must continue to adapt using automation, collaboration tools and optimal office environments to ensure they can make the most of their greatest asset – their people.</p> </div> <div class="card-footer bg-transparent"> <span class="link font-size-1">Read more</span> </div> </div> </a> </article> <article class="js-slide pt-2"> <a class="card bg-lightgray w-100 min-h-270rem transition-3d-hover" href="https://isg-one.com/consulting/articles/top-5-reasons-to-build-a-digital-workplace" target="_blank"> <div class="card-body"> <span class="d-block small text-blue font-weight-bold text-cap mb-2">Research</span> <h3 class="h6">Top 5 Reasons to Build a Digital Workplace</h3> <div class="research-description"> <p>A digital workplace brings together people, processes and technology to deliver a consistent, secure, efficient and effective employee experience anywhere and anytime on any end-user device.</p> </div> <div class="card-footer bg-transparent"> <span class="link font-size-1">Read more</span> </div> </div> </a> </article> </div> </div> </div> </div> </div> <div id="MainPlaceholder_TE527F9F2009_Col00" class="sf_colsIn container" data-sf-element="Container" data-placeholder-label="Container"> <div class="container 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shoring ratios for projects through independent estimation validations.  Dee is also the co-founder of the Collaboration and Experience offerings at ISG and focuses on the Digital, Physical, and Human Workplace.  He is a key leader in the development and execution of ISG’s Build vs Buy methodology.</p></p> <a class="btn btn-primary" href="/who-we-are/people/dee-anthony">View articles by Dee Anthony</a> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-0"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/fisher-iain-sq.jpg?sfvrsn=7461c631_2);"></div> <h4 class="mt-2 mb-0 text-black"> Iain Fisher</h4> <p class="text-black"> Director</p> </a> </div>  <div class="modal fade" id="modal-0" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog 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style="background-image:url(https://isg-one.com/images/default-source/default-album/fisher-iain-sq.jpg?sfvrsn=7461c631_2);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Iain Fisher</h2> </div> <p class="mb-0"><p>Iain leads ISG’s Future of Work, Customer Experience and ESG solutioning redefining business models and operating models to drive out new ways of working with a CX and ESG focus. He joins up end to end value chains across a number of markets and advises clients on where digital and technology can be used to maximise benefit.  A regular Keynote speaker and online presenter, Iain has also authored several eBooks on these subjects.</p></p> <a class="btn btn-primary" href="/who-we-are/people/iain-fisher">View articles by Iain Fisher</a> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-1"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/robert_kugel-square.jpg?sfvrsn=9506d431_2);"></div> <h4 class="mt-2 mb-0 text-black"> Robert Kugel</h4> <p class="text-black"> Executive Director, Business Research</p> </a> </div>  <div class="modal fade" id="modal-1" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/robert_kugel-square.jpg?sfvrsn=9506d431_2);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Robert Kugel</h2> </div> <p class="mb-0">Rob leads and manages the business software research and advisory team focusing on the intersection of information technology and applications across the front- and back-office areas of enterprises. Rob leads the Office of Finance practice and the AI for Business efforts and is a book author and thought leader on integrated business planning (IBP). Prior to ISG and two decades at Ventana Research, he was an equity research analyst at several firms including Credit Suisse, Morgan Stanley and Drexel Burnham, and a consultant with McKinsey and Company. Rob was an Institutional Investor All-American Team member and on the Wall Street Journal All-Star list. Rob earned his BA in Economics/Finance at Hampshire College, an MBA in Finance/Accounting at Columbia University and is a CFA charter holder.</p> <a class="btn btn-primary" href="/who-we-are/people/robert-kugel">View articles by Robert Kugel</a> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-2"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/author-images/mcauliffe-jason-pic-sq.jpg?sfvrsn=792fab31_1);"></div> <h4 class="mt-2 mb-0 text-black"> Jason McAuliffe</h4> <p class="text-black"> Director and APAC Workplace and Experience Lead</p> </a> </div>  <div class="modal fade" id="modal-2" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/author-images/mcauliffe-jason-pic-sq.jpg?sfvrsn=792fab31_1);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Jason McAuliffe</h2> </div> <p class="mb-0"><div><p paraid="1957159687" paraeid="{335b1224-b2d5-49e4-9d2b-f7c8d25f05ff}{210}">Jason McAuliffe is a Director at ISG with a focus on technology sourcing advisory.  Jason has 20+ years of ICT experience having worked in many sectors, such as BFSI, Healthcare, Petroleum, Mining, Aviation and Education. </p></div><div><p paraid="2027558280" paraeid="{335b1224-b2d5-49e4-9d2b-f7c8d25f05ff}{216}">As a technology sourcing specialist with a focus on Workplace and Experience and network technology, he can articulate his client’s needs to deliver new, step-change and transformational improvements in IT capability which can immediately affect benefits and efficiencies. </p></div></p> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-3"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/mitrega-martin-sq.jpg?sfvrsn=9f45df31_0);"></div> <h4 class="mt-2 mb-0 text-black"> Martin Mitrega</h4> <p class="text-black"> Director</p> </a> </div>  <div class="modal fade" id="modal-3" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/mitrega-martin-sq.jpg?sfvrsn=9f45df31_0);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Martin Mitrega</h2> </div> <p class="mb-0">Martin Mitrega leads our EMEA Collaboration and Experience Solution Centre which guides our clients through transformation of their tradition workplace and collaboration models to achieve their digital & IT agendas. He is an expert in the area of Workplace of the Future, where he has a broad knowledge of current trends and developments in the market. In his role, Mr. Mitrega offers market insights, evaluates IT & digital strategies, designs future target operating models, and structures and negotiates the partnerships with new vendors to deliver digital & technology services.</p> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-4"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/pelzel-roman-pic-sq.jpg?sfvrsn=8780d231_0);"></div> <h4 class="mt-2 mb-0 text-black"> Roman Pelzel</h4> <p class="text-black"> Principal Consultant</p> </a> </div>  <div class="modal fade" id="modal-4" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/pelzel-roman-pic-sq.jpg?sfvrsn=8780d231_0);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Roman Pelzel</h2> </div> <p class="mb-0">Roman Pelzel is a thought leader and trusted advisor with more than 25 years of experience in leading and facilitating digital workplace strategies and technologies as well as ITIL/value-driven service management in different business areas (insurance, automotive, utilities, e-commerce). He has made it his mission to sustainably connect talent and technology by helping organizations transform their digital workplaces into a digital work state experience that put people first. Roman is a recognized expert in workplace management technologies as well as hardware and software rollouts. He contributes to his clients' success with his comprehensive expertise gained in various roles, combining leadership, coaching and technical skills. </p> <a class="btn btn-primary" href="/who-we-are/people/roman-pelzel">View articles by Roman Pelzel</a> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-5"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/schaefer-andreas-sq.jpg?sfvrsn=1b81d231_0);"></div> <h4 class="mt-2 mb-0 text-black"> Andreas Schaefer</h4> <p class="text-black"> Principal Consultant</p> </a> </div>  <div class="modal fade" id="modal-5" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/schaefer-andreas-sq.jpg?sfvrsn=1b81d231_0);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Andreas Schaefer</h2> </div> <p class="mb-0">Andreas Schaefer is a well experienced sourcing and transition professional who brings great experience to ISG’s clients in his role as Principal Consultant. His clients benefit from his experience in various roles within a Transformation, starting transaction to execution. Andreas leads Transition and Sourcing projects, implements and leads large multi-provider Transition Management Offices and supports programs within the area of IT operations and application development. In his last engagement, he led the Transition of two ADM suppliers for a retail customer and Infrastructure. </p> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-6"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/mark_smith.jpg?sfvrsn=d06d431_2);"></div> <h4 class="mt-2 mb-0 text-black"> Mark Smith</h4> <p class="text-black"> Partner, Head of Software Research</p> </a> </div>  <div class="modal fade" id="modal-6" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/mark_smith.jpg?sfvrsn=d06d431_2);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Mark Smith</h2> </div> <p class="mb-0">Mark is the leader and responsible for the overall software research and advisory for business and IT at Ventana Research, now part of ISG. He is an expert in enterprise software and defines the blueprint for AI software research and for digital modernization across people, processes, information and technology. Mark has held CMO and product roles at software providers and companies like SAP and Oracle. Mark founded Ventana Research over two decades ago and was the CEO and Chief Research Officer and worked in the technology sector for over 30 years leading innovations in research and technology. Mark is an Eagle Scout and volunteers in Scouting enabling youth to reach their full potential.</p> <a class="btn btn-primary" href="/who-we-are/people/mark-smith">View articles by Mark Smith</a> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-7"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/turner-kevin-pic-sq.jpg?sfvrsn=c680d231_0);"></div> <h4 class="mt-2 mb-0 text-black"> Kevin Turner</h4> <p class="text-black"> Principal Consultant</p> </a> </div>  <div class="modal fade" id="modal-7" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" 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class="mb-0">Kevin Turner is a Principal Consultant at ISG.</p> </div> </div> </div> </div>  </div> </div> </div> </div> </div> </div> </div> <div id="MainPlaceholder_C035_Col00" class="sf_colsIn bg-darkblue position-relative bg-star pt-6" data-sf-element="Container" data-placeholder-label="Container"> <img class="form-bar md-dk" src="/images/default-source/resourcepackages/isg2021/svg/components/bar.svg?sfvrsn=f0d6dc31_2" title="Bar" alt="Bar" /> <div id="MainPlaceholder_C036_Col00" class="sf_colsIn container space-bottom-1 position-relative z-index-2" data-sf-element="Container" data-placeholder-label="Container"><div class="row justify-content-lg-between mb-11" data-sf-element="Row"> <div id="MainPlaceholder_C037_Col00" class="sf_colsIn col-lg-6 space-top-1 text-white mb-7 mb-lg-0" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div > <div id="ContactCETeam"></div><h2>Contact our team</h2> </div> </div> <div id="MainPlaceholder_C037_Col01" class="sf_colsIn col-lg-6 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