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Veiligheid, privacy en juridisch | Zendesk Trust Center
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data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 hpSOeB">Veilige klantenservice</h2><h1 class="Headingstyle__HeadingRoot-sc-150xww-0 erblZw">Bescherm uzelf</h1><p class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Zendesk neemt beveiliging zeer serieus - vraag het maar aan het aantal <a href="/why-zendesk/customers/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>Fortune 100 en Fortune 500 bedrijven</span></a> die hun gegevens aan ons toevertrouwen. Wij gebruiken een combinatie van enterprise-class beveiligingsfuncties en uitgebreide audits van onze toepassingen, systemen en netwerken om ervoor te zorgen dat uw gegevens altijd beschermd zijn, wat betekent dat elke klant gerust kan zijn - ook de onze.</p></div><div class="StyledCol-sc-inuw62-0 hNuVsR Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div shape="arch" class="Relationframestyle__RelationframeRoot-sc-myqvby-0 beWldA"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27524%27%20height=%27349%27/%3e"/></span><img alt="" fetchpriority="high" src="https://web-assets.zendesk.com/images/p-trust-center/hero-2x.jpg" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/></span></span></div></div></div></div></div></section></div><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><nav role="navigation" aria-label="global-navigation-primary" class="PrimaryNavbarstyle__PrimaryNavbarRoot-sc-1l65if7-0 hPfzVc"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div 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3.134 2.062-1.155a3.18 3.18 0 0 0 2.722 1.567c1.32 0 1.979-.66 1.979-1.402s-1.237-1.072-2.639-1.32c-1.814-.412-3.711-.99-3.711-3.216 0-1.732 1.649-3.299 4.206-3.299 1.732-.082 3.381.66 4.371 2.062l-1.897 1.155a2.9 2.9 0 0 0-2.392-1.237c-1.237 0-1.814.577-1.814 1.32s.99.99 2.557 1.32c1.814.412 3.794.99 3.794 3.216 0 1.485-1.32 3.464-4.371 3.464-2.062.165-3.959-.825-4.866-2.474zm15.01-2.557-1.814 1.979v2.804h-2.309V-.001h2.309v10.309l4.866-5.361h2.804l-4.206 4.619 4.289 6.186h-2.557zM29.608 4.784c-2.722 0-5.031 1.814-5.031 4.701v6.351h2.309V9.815a2.515 2.515 0 0 1 2.227-2.804h.495c1.732 0 2.557 1.072 2.557 2.804v6.021h2.474V9.485c0-2.969-2.309-4.701-5.031-4.701"></path></svg></a></div><div class="StyledCol-sc-inuw62-0 jUHGHO Gridstyle__Col-sc-1uhmtis-2 MenuListstyle__MenuItem-sc-1i4som4-2 hmvmFG dYiCpQ" data-garden-id="grid.col" data-garden-version="8.76.2"><a href="#security" data-interaction-type="link-inline-primary" tabindex="0" data-location="navigation" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD MenuListstyle__PrimaryLink-sc-1i4som4-0 dkUFpo" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Beveiliging</a></div><div class="StyledCol-sc-inuw62-0 jUHGHO Gridstyle__Col-sc-1uhmtis-2 MenuListstyle__MenuItem-sc-1i4som4-2 hmvmFG dYiCpQ" data-garden-id="grid.col" data-garden-version="8.76.2"><a href="#privacy" data-interaction-type="link-inline-primary" tabindex="0" data-location="navigation" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD MenuListstyle__PrimaryLink-sc-1i4som4-0 dkUFpo" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Privacy</a></div><div class="StyledCol-sc-inuw62-0 jUHGHO Gridstyle__Col-sc-1uhmtis-2 MenuListstyle__MenuItem-sc-1i4som4-2 hmvmFG dYiCpQ" data-garden-id="grid.col" data-garden-version="8.76.2"><a href="#ai" data-interaction-type="link-inline-primary" tabindex="0" data-location="navigation" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD MenuListstyle__PrimaryLink-sc-1i4som4-0 dkUFpo" data-garden-id="buttons.anchor" data-garden-version="8.76.2">De AI van Zendesk</a></div><div class="StyledCol-sc-inuw62-0 jUHGHO Gridstyle__Col-sc-1uhmtis-2 MenuListstyle__MenuItem-sc-1i4som4-2 hmvmFG dYiCpQ" data-garden-id="grid.col" data-garden-version="8.76.2"><a href="#legal" data-interaction-type="link-inline-primary" tabindex="0" data-location="navigation" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD MenuListstyle__PrimaryLink-sc-1i4som4-0 dkUFpo" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Juridisch</a></div><div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 kWIkIT CTAGroupstyle__StyledLinkGroup-sc-8wxsww-0 fcauEA"></div></div></div></div></nav></div><section class="Basestyle__BaseRoot-sc-3zktjg-1 kkyFbk"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 hdAZgg Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dARgPK Gridstyle__Col-sc-1uhmtis-2 Basestyle__BaseColTextRoot-sc-3zktjg-2 hmvmFG eEwYbU" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Nalevingscertificaten en lidmaatschappen</h2></div></div></div><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div id="security" class="StyledRow-sc-xjsdg1-0 btaUcD Gridstyle__Row-sc-1uhmtis-1 sc-4c83c49d-1 bEEqbX jLlTLp" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 bzuSGc Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk maakt gebruik van best practices en industrienormen om te voldoen aan door de branche geaccepteerde algemene beveiligings- en privacykaders, wat onze abonnees op hun beurt helpt om te voldoen aan hun eigen nalevingsnormen.</p></div><div class="StyledCol-sc-inuw62-0 gQmAzo Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27888%27%20height=%27869%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-security/all-logos2.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-security/all-logos2.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-security/all-logos2.png"/></noscript></span></span></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-ga9m60-0 ezJqxF" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rae76:--trigger:0" role="button" tabindex="0" aria-controls=":Rae76:--panel:0" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Naleving van de veiligheidsvoorschriften</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rae76:--panel:0" aria-hidden="true" aria-labelledby=":Rae76:--trigger:0" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">SOC 2 Type II</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Wij ondergaan routine-audits om bijgewerkte SOC 2 Type II rapporten te ontvangen, die op verzoek en onder NDA beschikbaar zijn. <a href="#artifacts-nda" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Vraag het laatste SOC 2 Type II rapport aan</a>.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">ISO 27001:2022</h6></div><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk is ISO 27001:2022 gecertificeerd. <a href="#" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>Download het certificaat</span></a>.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">ISO 27018:2019</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk is ISO 27018:2019 gecertificeerd. Het certificaat kan <a href="#" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>hier</span></a> worden gedownload.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">ISO 27701:2019</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk is ISO 27701:2019 gecertificeerd. Het certificaat kan <a href="#" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>hier</span></a> worden gedownload.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">ISO 27017:2015</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk is ISO 27017:2015 gecertificeerd. Het certificaat kan <a href="#" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>hier</span></a> worden gedownload.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">FedRAMP LI-SaaS</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk is FedRAMP-geautoriseerd met Low Impact Software-as-a-Service (LI-SaaS) en is opgenomen in de <a target="_blank" rel="noopener noreferrer" href="https://marketplace.fedramp.gov/#/product/zendesk?status=In%20Process&sort=productName" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">FedRAMP Marketplace<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>. Abonnees van Amerikaanse overheidsinstellingen kunnen toegang aanvragen tot het Zendesk FedRAMP Security Package door <a target="_blank" rel="noopener noreferrer" href="https://www.fedramp.gov/assets/resources/documents/Agency_Package_Request_Form.pdf" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">een Package Access Request Form in te vullen<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> of een verzoek in te dienen bij <a href="mailto:fedramp@zendesk.com" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">fedramp@zendesk.com</a>.</p></div></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rae76:--trigger:1" role="button" tabindex="0" aria-controls=":Rae76:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Naleving per sector</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rae76:--panel:1" aria-hidden="true" aria-labelledby=":Rae76:--trigger:1" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">PCI-DSS</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">We bieden meerdere manieren om te voorkomen dat PCI-gegevens worden bewaard in je Zendesk Services. Voor meer informatie over Zendesk en kaarthoudergegevens, raadpleeg je dit <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/6062264574490-How-to-use-Zendesk-with-PCI-DSS-Compliance" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">artikel<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">HIPAA</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><a href="#privacy" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Voor meer informatie over ons HIPAA-programma en onze BAA</a></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">HDS</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><a href="#privacy" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Voor meer informatie over ons HDS-programma</a></div></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rae76:--trigger:2" role="button" tabindex="0" aria-controls=":Rae76:--panel:2" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Lidmaatschappen</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rae76:--panel:2" aria-hidden="true" aria-labelledby=":Rae76:--trigger:2" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">McAfee Cloud Trust - McAfee Enterprise Ready</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk heeft het <a target="_blank" rel="noopener noreferrer" href="https://www.mcafee.com/enterprise/en-us/about/cloud-trust-program.html" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">McAfee CloudTrust Program<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> ontvangen. Het McAfee Enterprise-Ready zegel wordt alleen toegekend aan services die de hoogst mogelijke CloudTrust™ rating hebben. Dit zijn enkele van de services die de CloudTrust™ van McAfee hebben verdiend en een rating van McAfee Enterprise-Ready op basis van hun kenmerken in de evaluatiecategorieën gegevens, gebruikers en apparaten, beveiliging, bedrijfs- en juridische aspecten.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Cloud Security Alliance (CSA)</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk is lid van de Cloud Security Alliance (CSA), een non-profitorganisatie met een missie om het gebruik van best practices te bevorderen voor het bieden van veiligheidsgarantie binnen Cloud Computing. CSA heeft het Security, Trust & Assurance Registry (STAR) gelanceerd, een openbaar toegankelijk register dat de beveiligingscontroles documenteert die door verschillende cloud computing-aanbiedingen worden aangeboden. Zendesk heeft een openbaar toegankelijke Consensus Assessment Initiative (CAI) vragenlijst ingevuld, gebaseerd op de resultaten van onze due diligence zelfevaluatie.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">De CSA CAIQ is <a target="_blank" rel="noopener noreferrer" href="https://cloudsecurityalliance.org/star/registry/zendesk/services/zendesk/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">hier<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> beschikbaar.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">IT-ISAC</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk is lid van <a target="_blank" rel="noopener noreferrer" href="https://it-isac.org/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">IT-ISAC<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, een groep die zich richt op het samenbrengen van een diverse groep bedrijven uit de private sector om gebruik te maken van evoluerende technologie en een gemeenschappelijke verbintenis tot beveiliging te hebben. IT-ISAC maakt samenwerking en het delen van relevante, bruikbare informatie en praktijken over bedreigingen mogelijk. Zij leiden speciale belangengroepen die zich richten op inlichtingen, insider bedreigingen, fysieke beveiliging en andere specifieke gebieden om onze missie van het beveiligen van Zendesk te helpen bevorderen.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">FIRST</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk is lid van <a target="_blank" rel="noopener noreferrer" href="https://first.org/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">FIRST<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, een internationale confederatie van reactieteams voor incidenten die gezamenlijk computerbeveiligingsincidenten afhandelen en incident preventieprogramma's promoten. FIRST-leden ontwikkelen en delen technische informatie, tools, methodologieën, processen en best practices. Als lid van FIRST werkt Zendesk Security samen met andere leden om hun gecombineerde kennis, vaardigheden en ervaring te gebruiken om een veiligere en meer beveiligde wereldwijde elektronische omgeving te bevorderen.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Financial Services Qualifications System (FSQS)</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk heeft voldaan aan alle vereisten (Stage 1 en Stage 2) om volledig geregistreerd te worden in het FSQS (Financial Services Qualification System) leverancierskwalificatiesysteem, zoals uiteengezet door deelnemende inkooporganisaties. Vraag <a href="#artifacts" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">hier</a> het laatste FSQS-certificaat aan.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Meer informatie over FSQS <a target="_blank" rel="noopener noreferrer" href="https://hellios.com/fsqs/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">https://hellios.com/fsqs/<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></div></div></section></div></div></div></div><div id="artifacts" class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 sc-4c83c49d-1 bEEqbX jLlTLp" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Artefacten</h3><p id="artifacts-non-nda" class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Op verzoek kunnen we aanvullende bronnen verstrekken.</p><div class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-ga9m60-0 ezJqxF" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rdee76:--trigger:0" role="button" tabindex="0" aria-controls=":Rdee76:--panel:0" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Direct Download bronnen (non-NDA)</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rdee76:--panel:0" aria-hidden="true" aria-labelledby=":Rdee76:--trigger:0" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><div id="artifacts-nda"></div><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27221%27%20height=%2758%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=256,q=45,f=auto/images/p-security/artifact-logos.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-security/artifact-logos.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-security/artifact-logos.png"/></noscript></span></span><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">ISO 27001:2022 certificaten</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">ISO 27018:2019 certificaat</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">ISO 27701:2019 certificaat</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">ISO 27017:2015 certificaat</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">SOC 3 Rapport</p><a target="_blank" rel="noopener noreferrer" href="https://d1eipm3vz40hy0.cloudfront.net/pdf/zendesk-security-secure-by-design-2019.pdf" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Datasheet / White Paper<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">PCI Attestation of Compliance (AoC) en Certificaat van Naleving</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Netwerkarchitectuurdiagrammen</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF bullet-default"><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Ondersteuning/Gids</p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Chat</p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Spreek</p></li></ul><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">CSA CAIQ</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Risico grootboek</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">FSQS (Financial Services Qualification System)</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">SIG Lite</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">VSA</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">HECVAT Lite</p><button data-interaction-type="button-primary" class="Linkstyle__LinkRoot-sc-1cm3ukq-2 bbMVeg">Hulpbronnen verkrijgen</button></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rdee76:--trigger:1" role="button" tabindex="0" aria-controls=":Rdee76:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">NDA-bronnen</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rdee76:--panel:1" aria-hidden="true" aria-labelledby=":Rdee76:--trigger:1" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Voor de volgende bronnen kan een NDA vereist zijn. Klik op de knop om toegang te krijgen.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Certificaat van verzekering</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">SOC 2 Type II Rapport</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Samenvatting jaarlijkse penetratietest</p><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 eBnjmc Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><button data-interaction-type="button-primary" data-nmw-id="artifacts-nda-btn" class="Linkstyle__LinkRoot-sc-1cm3ukq-2 bbMVeg">Hulpbronnen verkrijgen</button></div></div></div></section></div></div></div></div><div id="cloud-security" class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 sc-4c83c49d-1 bEEqbX jLlTLp" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Cloud Beveiliging</h3><div class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-ga9m60-0 ezJqxF" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R2ie76:--trigger:0" role="button" tabindex="0" aria-controls=":R2ie76:--panel:0" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Fysieke beveiliging van datacentra</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R2ie76:--panel:0" aria-hidden="true" aria-labelledby=":R2ie76:--trigger:0" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Faciliteiten</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk host Service Data voornamelijk in AWS-datacentra die zijn gecertificeerd als ISO 27001, PCI DSS Service Provider Level 1 en/of SOC 2-compliant. <a target="_blank" rel="noopener noreferrer" href="https://aws.amazon.com/compliance/programs/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Meer informatie over naleving bij AWS<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">AWS-infrastructuurservices omvatten noodstroomvoorziening, HVAC-systemen en brandbestrijdingsapparatuur om servers en uiteindelijk uw gegevens te helpen beschermen. <a target="_blank" rel="noopener noreferrer" href="https://aws.amazon.com/compliance/data-center/controls/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Meer informatie over data center controls bij AWS<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Beveiliging ter plaatse</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">De beveiliging van AWS ter plaatse omvat functies zoals bewakers, omheiningen, beveiligingsfeeds, inbraakdetectietechnologie en andere veiligheidsmaatregelen. <a target="_blank" rel="noopener noreferrer" href="https://aws.amazon.com/compliance/data-center/perimeter-layer/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Leer meer over AWS fysieke beveiliging<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Plaats van data hosting</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk maakt gebruik van AWS-datacentra in de Verenigde Staten, Europa en Azië-Pacific. <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/360022367553-Data-Hosting-Locations-for-Your-Zendesk-Service-Data" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Meer informatie over data hosting-locaties voor uw Zendesk Servicegegevens<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk biedt meerdere gegevenslocatiekeuzes, waaronder de Verenigde Staten (VS), Australië (AU), Japan (JP) of de Europese Economische Ruimte (EER). Meer informatie over producten, plannen en regionale aanbiedingen vindt u in ons <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/360022185194" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Regionaal data hosting-beleid<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R2ie76:--trigger:1" role="button" tabindex="0" aria-controls=":R2ie76:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Veiligheid van verkopers</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R2ie76:--panel:1" aria-hidden="true" aria-labelledby=":R2ie76:--trigger:1" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk minimaliseert risico's in verband met externe verkopers door beveiligingsbeoordelingen uit te voeren op alle verkopers die op enig niveau toegang hebben tot onze systemen of Servicegegevens.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R2ie76:--trigger:2" role="button" tabindex="0" aria-controls=":R2ie76:--panel:2" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Netwerkbeveiliging</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R2ie76:--panel:2" aria-hidden="true" aria-labelledby=":R2ie76:--trigger:2" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6>Toegewijd beveiligingsteam</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Ons wereldwijd verspreide beveiligingsteam staat 24/7 paraat om te reageren op beveiligingswaarschuwingen en -gebeurtenissen.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6>Bescherming</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Ons netwerk wordt beschermd door het gebruik van belangrijke AWS-beveiligingsservices, integratie met onze Cloudflare-netwerken voor randbeveiliging, regelmatige audits en netwerkintelligentietechnologieën, die bekend kwaadaardig verkeer en netwerkaanvallen monitoren en/of blokkeren.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><a href="#" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Architectuur</span></a></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Onze netwerkbeveiligingsarchitectuur bestaat uit meerdere beveiligingszones. Meer gevoelige systemen, zoals databaseservers, worden beschermd in onze meest vertrouwde zones. Andere systemen worden ondergebracht in zones die in verhouding staan tot hun gevoeligheid, afhankelijk van functie, informatieclassificatie en risico. Afhankelijk van de zone zullen extra veiligheidscontroles en toegangscontroles van toepassing zijn. DMZ's worden gebruikt tussen het internet en intern tussen de verschillende vertrouwenszones.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6>Scannen op netwerkkwetsbaarheid</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Scannen van netwerkbeveiliging geeft ons diepgaand inzicht voor een snelle identificatie van systemen die niet aan de eisen voldoen of potentieel kwetsbaar zijn.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6>Penetratietests door derden</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Naast ons uitgebreide interne scan- en testprogramma schakelt Zendesk elk jaar externe beveiligingsdeskundigen in om een brede penetratietest uit te voeren op de Zendesk productie- en bedrijfsnetwerken.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6>Beheer van beveiligingsincidenten</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Ons Security Incident Event Management (SIEM)-systeem verzamelt uitgebreide logboeken van belangrijke netwerkapparaten en hostsystemen. Het SIEM waarschuwt op basis van triggers die het beveiligingsteam op de hoogte brengen op basis van gecorreleerde gebeurtenissen voor onderzoek en reactie.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6>Intrusiedetectie en -preventie</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">In- en uitgaande punten van services worden geïnstrumenteerd en gemonitord om afwijkend gedrag te detecteren. Deze systemen zijn geconfigureerd om waarschuwingen te genereren wanneer incidenten en waarden vooraf bepaalde drempels overschrijden en gebruiken regelmatig bijgewerkte handtekeningen op basis van nieuwe bedreigingen. Dit omvat 24/7 systeemmonitoring.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6>Programma voor informatie over bedreigingen</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk neemt deel aan verschillende programma's voor het delen van informatie over bedreigingen. Wij monitoren bedreigingen die in deze netwerken van informatie over bedreigingen worden gepost en ondernemen actie op basis van het risico.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6>DDoS beperking</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk heeft een meerlaagse aanpak ontwikkeld om DDoS te beperken. Een belangrijk technologisch partnerschap met Cloudflare biedt verdediging aan de rand van het netwerk, terwijl het gebruik van AWS-schalings- en beschermingstools diepere bescherming biedt samen met ons gebruik van AWS DDoS-specifieke services.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6>Logische toegang</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Toegang tot het Zendesk productienetwerk is beperkt op een expliciete "need-to-know" basis, maakt gebruik van "least privilege", wordt regelmatig geaudit en gemonitord, en wordt gecontroleerd door ons Operations Team. Werknemers die toegang hebben tot het Zendesk productienetwerk zijn verplicht om meerdere authenticatiefactoren te gebruiken.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6>Reactie op veiligheidsincidenten</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">In geval van een systeemwaarschuwing worden gebeurtenissen geëscaleerd naar onze 24/7-teams die dekking bieden voor operationele zaken, netwerkengineering en beveiliging. Werknemers worden opgeleid in de processen voor reactie op veiligheidsincidenten, met inbegrip van communicatiekanalen en escalatiepaden.</p></div></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R2ie76:--trigger:3" role="button" tabindex="0" aria-controls=":R2ie76:--panel:3" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Versleuteling</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R2ie76:--panel:3" aria-hidden="true" aria-labelledby=":R2ie76:--trigger:3" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6>Encryptie tijdens doorvoer</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Alle communicatie met Zendesk UI en API's zijn versleuteld via industriestandaard HTTPS/TLS (TLS 1.2 of hoger) over openbare netwerken. Dit zorgt ervoor dat al het verkeer tussen u en Zendesk veilig is tijdens de doorvoer. Bovendien maakt ons product voor e-mail standaard gebruik van opportunistische TLS. Met Transport Layer Security (TLS) wordt e-mail versleuteld en veilig afgeleverd, en wordt het onderscheppen van berichten tussen mailservers beperkt wanneer peer services dit protocol ondersteunen. Uitzonderingen voor encryptie zijn onder meer het gebruik van de ingebouwde SMS-functionaliteit en andere apps, integraties of services van derden waarvan abonnees naar eigen goeddunken gebruik kunnen maken.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6>Encryptie in rust</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Servicegegevens worden in rust versleuteld in AWS met behulp van encryptie met AES-256-sleutels.</p></div></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R2ie76:--trigger:4" role="button" tabindex="0" aria-controls=":R2ie76:--panel:4" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Beschikbaarheid & Continuïteit</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R2ie76:--panel:4" aria-hidden="true" aria-labelledby=":R2ie76:--trigger:4" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Uptime</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk onderhoudt een openbaar toegankelijke <a target="_blank" rel="noopener noreferrer" href="https://status.zendesk.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">webpagina over de systeemstatus<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, met informatie over systeembeschikbaarheid, gepland onderhoud, geschiedenis van service-incidenten en relevante beveiligingsgebeurtenissen.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Redundantie</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk maakt gebruik van service clustering en netwerkredundanties om single points of failure te elimineren. Dankzij ons strikte back-upregime en/of onze <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408824212378" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">versterkt herstel bij rampen<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>-service kunnen wij een hoog niveau van beschikbaarheid van de service bieden, aangezien Servicegegevens over beschikbaarheidszones worden gerepliceerd.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Herstel bij rampen</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Ons <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408824212378" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Programma voor herstel bij rampen (Disaster Recovery, DR)<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> zorgt ervoor dat onze services beschikbaar blijven en gemakkelijk kunnen worden hersteld in het geval van een ramp.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Dit wordt bereikt door een krachtige technische omgeving, het opstellen van een plan voor herstel bij rampen en het testen van <a href="#" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>activiteiten</span></a>.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Versterkt herstel bij rampen</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Ons <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408824212378" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Versterkt herstel bij rampen<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> package voegt contractuele doelstellingen toe voor Recovery Time Objective (RTO) en Recovery Point Objective (RPO). Deze worden ondersteund door ons vermogen om prioriteit te geven tijdens een ramp aan operationele zaken van abonnees van het Versterkt herstel bij rampen.</p><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408826350234" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Krijg meer informatie op Garanties voor herstel bij rampen.<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></div></div></div></section></div></div></div></div><div id="application-security" class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 sc-4c83c49d-1 bEEqbX jLlTLp" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Applicatiebeveiliging</h3><div class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-ga9m60-0 ezJqxF" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R2me76:--trigger:0" role="button" tabindex="0" aria-controls=":R2me76:--panel:0" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Beveiligingsontwikkeling (SDLC)</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R2me76:--panel:0" aria-hidden="true" aria-labelledby=":R2me76:--trigger:0" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Training in veilige code</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><a target="_blank" rel="noopener noreferrer" href="https://owasp.org/www-project-top-ten/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Jaarlijkse training in veilige code voor alle ingenieurs, gebaseerd op de OWASP Top 10 beveiligingsrisico's.<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Kader Beveiligingscontroles</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk maakt gebruik van moderne en veilige open-source frameworks met beveiligingscontroles om blootstelling aan OWASP Top 10 beveiligingsrisico's te beperken. Deze inherente controles verminderen onze blootstelling aan onder meer SQL-injectie (SQLi), Cross Site Scripting (XSS) en Cross Site Request Forgery (CSRF).</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Quality Assurance</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Onze afdeling Quality Assurance (QA) controleert en test onze code. Toegewijde applicatiebeveiligingsengineers identificeren, testen en verhelpen beveiligingslekken in code.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Afzonderlijke omgevingen</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Test- en stagingomgevingen zijn logisch gescheiden van de productieomgeving. In onze ontwikkelings- of testomgevingen worden geen Servicegegevens gebruikt.</p></div></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R2me76:--trigger:1" role="button" tabindex="0" aria-controls=":R2me76:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Beheer van kwetsbaarheden</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R2me76:--panel:1" aria-hidden="true" aria-labelledby=":R2me76:--trigger:1" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Dynamisch scannen op kwetsbaarheden</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Wij maken gebruik van beveiligingstools van derden om onze kerntoepassingen voortdurend dynamisch te scannen op veelvoorkomende beveiligingsrisico's van webtoepassingen, met inbegrip van, maar niet beperkt tot, de OWASP Top 10 beveiligingsrisico's. Wij hebben een speciaal intern team voor productbeveiliging dat tests uitvoert en samenwerkt met ingenieursteams om ontdekte problemen te verhelpen.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Analyse van softwaresamenstelling</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Wij scannen de libraries en afhankelijkheden die in onze producten worden gebruikt om kwetsbaarheden op te sporen en ervoor te zorgen dat de kwetsbaarheden worden beheerd.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Penetratietests door derden</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Naast ons uitgebreide interne scan- en testprogramma, maakt Zendesk gebruik van beveiligingsdeskundigen van derden om gedetailleerde penetratietests uit te voeren op verschillende toepassingen binnen onze productfamilie.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Verantwoorde bekendmaking / Bug Bounty-programma</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Ons <a href="/company/policies-procedures/responsible-disclosure-policy/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Responsible Disclosure Program</a> biedt beveiligingsonderzoekers en abonnees een manier om beveiligingslekken veilig te testen en aan Zendesk te melden via ons partnerschap met <a target="_blank" rel="noopener noreferrer" href="https://hackerone.com/zendesk" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">HackerOne<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></div></div></section></div></div></div></div><div id="product-security" class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 sc-4c83c49d-1 bEEqbX jLlTLp" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Productbeveiliging</h3><div class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-ga9m60-0 ezJqxF" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R2qe76:--trigger:0" role="button" tabindex="0" aria-controls=":R2qe76:--panel:0" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Authenticatiebeveiliging</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R2qe76:--panel:0" aria-hidden="true" aria-labelledby=":R2qe76:--trigger:0" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Authenticatiemogelijkheden</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk heeft verschillende authenticatiemogelijkheden: abonnees kunnen native Zendesk-authenticatie inschakelen, Single sign-on (SSO) voor sociale media (Facebook, Twitter, Google) en/of Enterprise SSO (SAML, JWT) voor eindgebruiker- en/of agentauthenticatie. <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/sections/4405303747610" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Meer informatie over gebruikerstoegang<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Configureerbaar wachtwoordbeleid</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk native authenticatie voor producten die beschikbaar zijn via het <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408839227290" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Admin Center<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> biedt de volgende niveaus van wachtwoordbeveiliging: laag, gemiddeld en hoog, evenals de mogelijkheid om aangepaste wachtwoordregels in te stellen voor agenten en admins. Zendesk maakt het ook mogelijk om verschillende wachtwoordbeveiligingsniveaus toe te passen op eindgebruikers ten opzichte van agenten en admins. Alleen admins kunnen het beveiligingsniveau van het wachtwoord wijzigen. <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408822149018" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Meer informatie over configureerbaar wachtwoordbeleid<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">2-Factor Authentication (2FA)</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">De native authenticatie van Zendesk voor producten die beschikbaar zijn via het <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408839227290" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Admin Center<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> biedt 2-factor (2FA) voor agenten en admins via SMS of een authenticator-app. <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408826974874" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Meer informatie over 2FA<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Opslag servicewachtwoorden</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk volgt de best practices voor veilige opslag van inloggegevens door wachtwoorden nooit op te slaan in een door mensen leesbaar formaat, en alleen als het resultaat van een veilige, salted, one-way hash.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Geavanceerde gegevensbescherming en -privacy</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Voor bedrijven die een hoger niveau van dataprivacy en -beveiliging nodig hebben, biedt Zendesk de <a href="/customer-data-privacy-protection/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">add-on voor geavanceerde dataprivacy en -beveiliging</a>. De add-on bevat mogelijkheden voor BYOK-encryptie, een aanpasbaar beleid voor gegevensbewaring, mogelijkheden voor afscherming van gegevens en verbergen van PII, en toegangslogboeken.</p></div></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R2qe76:--trigger:1" role="button" tabindex="0" aria-controls=":R2qe76:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Aanvullende productbeveiligingsfuncties</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R2qe76:--panel:1" aria-hidden="true" aria-labelledby=":R2qe76:--trigger:1" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Rolgebaseerde toegangscontroles</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Toegang tot gegevens binnen Zendesk-applicaties wordt geregeld door rolgebaseerde toegangscontrole (role-based access control, RBAC) en kan worden geconfigureerd om granulaire toegangsrechten te definiëren. Zendesk ondersteunt verschillende rechtenniveaus voor gebruikers (eigenaar, admin, agent, eindgebruiker, enz.).</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Meer informatie over gebruikersrollen:</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF bullet-default"><li><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408883763866" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Ondersteuning standaardrollen<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></li><li><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408882153882" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Ondersteuning aangepaste rollen *Alleen Enterprise<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></li><li><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408882929946" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Chat standaardrollen<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></li><li><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408893917338" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Chat aangepaste rollen *Alleen Enterprise<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></li><li><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408836002970#topic_nkp_hb3_l3b" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Verken standaardrollen<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></li><li><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408882966170" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Gids standaardrollen<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></li><li><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408882966170" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Spreek standaardrollen<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></li><li><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/204578873-Understanding-your-Zendesk-session-time" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Sessietijd<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></li></ul><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/sections/4405303747610" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Details over algemene beveiliging en gebruikerstoegang<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">IP-restricties</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Elk Zendesk account kan de toegang tot hun Zendesk Support beperken tot gebruikers binnen een specifiek bereik van IP adressen. Alleen gebruikers van de toegestane IP-adressen zullen zich kunnen aanmelden bij uw Zendesk account. U kunt abonnees (geen agenten of admins) toestaan deze beperking te omzeilen. Voor meer informatie, zie <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408894156186" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Toegang tot Zendesk Support en uw Help Center beperken met behulp van IP-restricties<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> en <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408882354330" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">IP-toegangsrestricties gebruiken in Chat<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Gehoste encryptiecertificaten voor Help Center (TLS)</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk biedt gratis TLS-encryptie voor host-gemapte gids-helpcentra. Zendesk gebruikt Let's Encrypt om certificaten aan te vragen en vernieuwt het certificaat automatisch voordat het vervalt.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">U kunt ook uw eigen certificaat uploaden, als u dat wilt.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Voor meer informatie over het instellen van encryptiecertificaten voor een gids-helpcentrum, zie <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408838571930#topic_dyr_bqk_j4b" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Een gehost TLS-encryptiecertificaat instellen<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Bestandsrestricties in Chat</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk Chat biedt de mogelijkheid om te beperken welke bestandstypen worden verzonden naar agenten. U kunt er ook voor kiezen het verzenden van bestanden volledig uit te schakelen in het Chat-product. Voor meer informatie over deze functie, zie <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408886202394" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Het verzenden van bestanden in live chat beheren<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Audit Logs</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk biedt Audit Logs aan voor accounts met Enterprise/Enterprise Plus plannen. Deze logs omvatten accountwijzigingen, gebruikerswijzigingen, app-wijzigingen, bedrijfsregels, ticketverwijderingen en instellingen. De Audit Log is beschikbaar in zowel het <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408828001434" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Admin Center<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> als de <a target="_blank" rel="noopener noreferrer" href="https://developer.zendesk.com/api-reference/ticketing/account-configuration/audit_logs/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Support API<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>. Meer informatie over Audit Logs en welke informatie beschikbaar is in de log, zie <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408828001434" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">De audit log bekijken voor wijzigingen<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Privébijlagen</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Abonnees kunnen hun instantie zo configureren dat gebruikers zich moeten aanmelden om ticketbijlagen te bekijken. <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408832757146#topic_nrp_bnx_xdb" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Meer informatie over privébijlagen<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Bewerken</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk heeft twee soorten bewerkingen om gevoelige gegevens te verwijderen: Handmatig bewerken biedt de mogelijkheid om gevoelige gegevens in Support-ticketcommentaren te bewerken of te verwijderen, en bijlagen veilig te verwijderen, zodat u vertrouwelijke informatie kunt beschermen. De gegevens worden via de UI of API uit tickets bewerkt om te voorkomen dat gevoelige informatie in Zendesk wordt opgeslagen. Meer informatie over bewerken via de <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408821676058#topic_sgj_g1g_cv" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">UI<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> of <a target="_blank" rel="noopener noreferrer" href="https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_comments/#redact-string-in-comment" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">API<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Automatisch bewerken maakt het automatisch bewerken van creditcardnummers uit door abonnees ingediende tickets mogelijk. Indien geactiveerd, worden creditcardnummers gedeeltelijk vervangen door lege vakjes in het ticket. Ze worden ook uit logs en databankgegevens verwijderd. Voor meer informatie over het inschakelen van deze functie en hoe creditcardnummers worden geïdentificeerd, zie <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408822124314" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Creditcardnummers uit tickets<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> en uit <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408881881882" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">chats automatisch bewerken<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Spamfilter voor Gids helpcentrum</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">De spamfilterservice van Zendesk kan worden gebruikt om te voorkomen dat spamberichten van eindgebruikers worden gepubliceerd in uw Gids helpcentrum. <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408888801690" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Meer informatie over het filteren van spam in Gids<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">E-mail ondertekening (DKIM/DMARC)</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk biedt <a target="_blank" rel="noopener noreferrer" href="http://www.dkim.org/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">DKIM<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> (Domain Keys Identified Mail) en <a target="_blank" rel="noopener noreferrer" href="https://dmarc.org/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">DMARC<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> (Domain-based Message Authentication, Reporting, & Conformance) voor het ondertekenen van uitgaande e-mails van Zendesk wanneer u een extern e-maildomein op uw Zendesk moet instellen. Door een e-mailservice te gebruiken die deze functies ondersteunt, kunt u e-mailspoofing tegengaan. <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408822303386" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Meer informatie over het digitaal ondertekenen van uw e-mail<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Traceren van apparaten</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk houdt de apparaten bij die worden gebruikt om zich aan te melden bij elke gebruikersaccount. Wanneer iemand zich aanmeldt bij een account vanaf een nieuw apparaat, wordt dit toegevoegd aan de lijst met apparaten in het profiel van die gebruiker. Die gebruiker kan een e-mailnotificatie krijgen wanneer een nieuw apparaat wordt toegevoegd en moet dit opvolgen als de activiteit verdacht lijkt. Verdachte sessies kunnen worden beëindigd via de agent UI. <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408834578074" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Meer informatie over het traceren van apparaten<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></div></div></section></div></div></div></div><div id="hr-security" class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 sc-4c83c49d-1 bEEqbX jLlTLp" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">HR Beveiliging</h3><div class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-ga9m60-0 ezJqxF" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R2ue76:--trigger:0" role="button" tabindex="0" aria-controls=":R2ue76:--panel:0" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Beveiligingsbewustzijn</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R2ue76:--panel:0" aria-hidden="true" aria-labelledby=":R2ue76:--trigger:0" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Beleid</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk heeft een uitgebreide set beveiligingsbeleidslijnen ontwikkeld die een scala aan onderwerpen bestrijken. Deze beleidslijnen worden gedeeld met en beschikbaar gesteld aan alle werknemers en contractanten met toegang tot Zendesk-informatiemiddelen.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Training</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Alle werknemers volgen een beveiligingsbewustmakingstraining, die wordt gegeven bij indiensttreding en daarna jaarlijks. Alle ingenieurs krijgen jaarlijks training in veilige code. Het beveiligingsteam geeft aanvullende beveiligingsbewustzijnsupdates via e-mail, blogberichten en in presentaties tijdens interne evenementen.</p></div></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R2ue76:--trigger:1" role="button" tabindex="0" aria-controls=":R2ue76:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Doorlichting van werknemers</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R2ue76:--panel:1" aria-hidden="true" aria-labelledby=":R2ue76:--trigger:1" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Achtergrondcontroles</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk voert achtergrondcontroles uit op alle nieuwe werknemers in overeenstemming met de lokale wetgeving. Deze controles zijn ook vereist voor contractanten. De achtergrondcontrole omvat verificatie van strafblad, opleiding en werk. Schoonmaakploegen zijn inbegrepen.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Vertrouwelijkheidsovereenkomsten</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Alle nieuwe personeelsleden moeten een geheimhoudings- en vertrouwelijkheidsovereenkomst ondertekenen.</p></div></div></div></section></div></div></div></div></div></div></section><section id="privacy" class="Basestyle__BaseRoot-sc-3zktjg-1 dvTsIe"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 kmkcfB Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 iqteIG Gridstyle__Col-sc-1uhmtis-2 Basestyle__BaseColTextRoot-sc-3zktjg-2 hmvmFG eEwYbU" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Welkom bij het Wereldwijde Privacyprogramma van Zendesk</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk heeft een formeel wereldwijd privacy- en gegevensbeschermingsprogramma dat de belangrijkste cross-functionele belanghebbenden omvat, waaronder de juridische, beveiligings-, product-, en leidinggevende afdelingen van het bedrijf. Als pleitbezorgers van privacy werken wij er hard aan dat onze services en teamleden toegewijd zijn aan de naleving van de toepasselijke regelgeving en sectorkaders.</p></div><div class="StyledCol-sc-inuw62-0 cmRjVg Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"></div></div></div><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Naleving</h3></div><div class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-ga9m60-0 ezJqxF" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R26i76:--trigger:0" role="button" tabindex="0" aria-controls=":R26i76:--panel:0" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Australische Privacy Act van 1988 en privacybeginselen</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R26i76:--panel:0" aria-hidden="true" aria-labelledby=":R26i76:--trigger:0" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">De Australische Privacy Act van 1998 (zoals gewijzigd) voorziet in verscheidene rechten van betrokkenen en voegde een meldingsplicht toe voor in aanmerking komende gegevensinbreuken. In tegenstelling tot de AVG zijn er geen begrippen als verwerkingsverantwoordelijke en verwerker. <a href="/company/anz-privacy/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">https://www.zendesk.com/company/anz-privacy/</a></p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R26i76:--trigger:1" role="button" tabindex="0" aria-controls=":R26i76:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Braziliaanse Lei Geral de Proteção de Dados Pessoais (LGPD)</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R26i76:--panel:1" aria-hidden="true" aria-labelledby=":R26i76:--trigger:1" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">De Braziliaanse Algemene Verordening Gegevensbescherming of Lei Geral de Proteção de Dados Pessoais ("LGPD") trad in werking op 18 september 2020. De LGPD is een alomvattende wet inzake gegevensbescherming die de activiteiten van de verwerkingsverantwoordelijken en de verwerkers van gegevens bestrijkt en individuele rechten verleent.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk-abonnees die persoonlijke gegevens verzamelen en opslaan in Zendesk-services kunnen worden beschouwd als "verwerkingsverantwoordelijken" onder de LGPD. Verwerkingsverantwoordelijken dragen de primaire verantwoordelijkheid om ervoor te zorgen dat hun verwerking van persoonsgegevens in overeenstemming is met de relevante wetgeving inzake gegevensbescherming, met inbegrip van de LGPD. Zendesk treedt op als een "verwerker", zoals deze term is gedefinieerd in de LGPD met betrekking tot de verwerking van persoonlijke gegevens via onze Services.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Abonnees kunnen onze <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408834005530" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Productgidsen<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> en het <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408883628954" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Beleid inzake het verwijderen van servicegegevens<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> raadplegen voor meer gedetailleerde informatie over hoe de producten van Zendesk kunnen worden gebruikt om aan te sluiten bij nalevingsinitiatieven. De nationale autoriteit voor de bescherming van gegevens ("ANPD") kan in de toekomst aanvullende richtlijnen uitvaardigen voor de LGPD. Zendesk zal de wetgeving actief blijven monitoren en we zullen onze abonnees op de hoogte blijven houden van functies en functionaliteit die zij kunnen gebruiken om hun inspanningen voor naleving te ondersteunen.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Het LGPD-addendum van Zendesk is opgenomen in de Gegevensverwerkingsovereenkomst van Zendesk. Als u de Gegevensverwerkingsovereenkomst van Zendesk wilt bekijken en/of ondertekenen, <a href="/company/data-processing-form/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">klik dan hier.</a></p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R26i76:--trigger:2" role="button" tabindex="0" aria-controls=":R26i76:--panel:2" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">California Consumer Privacy Act (CCPA) & California Privacy Rights Act (CPRA)</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R26i76:--panel:2" aria-hidden="true" aria-labelledby=":R26i76:--trigger:2" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">De <a target="_blank" rel="noopener noreferrer" href="https://leginfo.legislature.ca.gov/faces/codes_displayText.xhtml?division=3.&part=4.&lawCode=CIV&title=1.81.5" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">California Consumer Privacy Act<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, Cal. Civ. Code §§ 1798.100 et seq. (“CCPA”) is een Amerikaanse wet die is uitgevaardigd in de staat Californië en op 1 januari 2020 in werking is getreden. De wetgeving breidt de privacyrechten van bepaalde Californische consumenten uit en verplicht bepaalde bedrijven tot naleving van diverse voorschriften inzake gegevensbescherming. Zie ook de definitieve <a target="_blank" rel="noopener noreferrer" href="https://oag.ca.gov/system/files/attachments/press-docs/CCPA%20March%2015%20Regs.pdf" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">CCPA-voorschriften<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> en de <a target="_blank" rel="noopener noreferrer" href="https://oag.ca.gov/system/files/initiatives/pdfs/19-0021A1%20%28Consumer%20Privacy%20-%20Version%203%29_1.pdf" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">California Privacy Rights Act<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> ("CPRA"). Enkele CPRA-bepalingen zijn op 16 december 2020 in werking getreden, terwijl de overige bepalingen van de CPRA op 1 januari 2023 in werking zullen treden.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk-abonnees die persoonlijke informatie verzamelen en opslaan in Zendesk-services kunnen worden beschouwd als "bedrijven" onder de CCPA. Bedrijven dragen de primaire verantwoordelijkheid om ervoor te zorgen dat hun verwerking van persoonsgegevens in overeenstemming is met de relevante wetgeving inzake gegevensbescherming, waaronder de CCPA. Zendesk treedt op als een "serviceprovider", zoals deze term is gedefinieerd in de huidige versie van de CCPA met betrekking tot de verwerking van persoonlijke informatie via onze Services. Daarom verzamelt, raadpleegt, onderhoudt, gebruikt, verwerkt en draagt Zendesk de persoonlijke informatie van onze abonnees en de eindgebruikers van onze abonnees die via de Services wordt verwerkt, uitsluitend over met het doel onze verplichtingen uit hoofde van onze bestaande overeenkomst(en) met onze abonnees na te komen; en voor geen enkel ander commercieel doel dan de nakoming van dergelijke verplichtingen en de verbetering van de Services die wij leveren.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Wij "verkopen" de persoonlijke informatie van onze abonnees niet, zoals gedefinieerd onder de CCPA. We kunnen geaggregeerde en/of geanonimiseerde informatie over het gebruik van de Service(s), die volgens de CCPA niet als persoonlijke informatie wordt beschouwd, delen met derden om ons te helpen de Services te ontwikkelen en verbeteren en onze abonnees relevantere content en services aan te bieden, zoals beschreven in onze overeenkomsten met abonnees.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Het CCPA-addendum van Zendesk is opgenomen in de Gegevensverwerkingsovereenkomst van Zendesk. Als u de Gegevensverwerkingsovereenkomst van Zendesk wilt bekijken en/of ondertekenen, <a href="/company/data-processing-form/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">klik dan hier.</a></p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><a href="/company/us-addendum/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Klik hier</a> als je het Addendum Amerikaanse Staten van Zendesk bij de Hoofddienstverleningsovereenkomst wilt bekijken en/of ondertekenen.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R26i76:--trigger:3" role="button" tabindex="0" aria-controls=":R26i76:--panel:3" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Canadese Personal Information Protection and Electronic Documents Act (PIPEDA)</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R26i76:--panel:3" aria-hidden="true" aria-labelledby=":R26i76:--trigger:3" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">De Canadese Personal Information Protection and Electronic Documents Act is in 2000 in werking getreden en is opgebouwd rond tien beginselen van eerlijke informatie, die de regels vormen voor de verzameling, het gebruik, de toegang en de bekendmaking van persoonlijke informatie. In oktober 2021 stelden de International Technology Association of Canada en de Information Technology Industry Council wijzigingen in de PIPEDA voor om de Canadese burgers meer privacy- en transparantierechten te geven.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R26i76:--trigger:4" role="button" tabindex="0" aria-controls=":R26i76:--panel:4" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Gegevensverwerkingsovereenkomst (DPA)</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R26i76:--panel:4" aria-hidden="true" aria-labelledby=":R26i76:--trigger:4" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Je kunt de DPA van Zendesk <a href="/company/data-processing-form/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">hier</a> bekijken en/of ondertekenen. De DPA van Zendesk heeft betrekking op de specifieke verwerkingsactiviteiten en beveiligingsmaatregelen die van toepassing zijn op onze diensten en omvat de nieuwe standaardcontractbepalingen van de EU (“EU SCC’s”).</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Abonnees kunnen onze <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408834005530" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Productguides<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> en het <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408883628954" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Beleid inzake het verwijderen van servicedata<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> lezen voor gedetailleerde informatie over hoe ze de producten van Zendesk kunnen gebruiken om te helpen bij de naleving van de wetgeving inzake databescherming en privacy.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R26i76:--trigger:5" role="button" tabindex="0" aria-controls=":R26i76:--panel:5" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Europese Algemene verordening gegevensbescherming (AVG)</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R26i76:--panel:5" aria-hidden="true" aria-labelledby=":R26i76:--trigger:5" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Sinds onze oprichting is de aanpak van Zendesk verankerd door een sterke toewijding aan privacy, veiligheid, naleving en transparantie. Deze aanpak omvat ondersteuning van onze abonnees bij de naleving van de EU-vereisten inzake gegevensbescherming, zoals die welke zijn vastgelegd in de <a target="_blank" rel="noopener noreferrer" href="https://eur-lex.europa.eu/legal-content/en/TXT/?uri=CELEX%3A32016R0679" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Algemene verordening gegevensbescherming<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> ("AVG").</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Als een abonnee persoonsgegevens van EU-burgers verzamelt, overdraagt, host of analyseert, vereist de AVG dat de abonnee een beroep doet op derde gegevensverwerkers die garanderen dat zij in staat zijn de technische en organisatorische vereisten van de AVG toe te passen. Om het vertrouwen van onze abonnees verder te verdienen, werd onze Gegevensverwerkingsovereenkomst (Data Processing Agreement, "DPA") bijgewerkt om onze klanten contractuele verbintenissen aan te bieden met betrekking tot onze naleving van de toepasselijke EU-wetgeving inzake gegevensbescherming en om aanvullende contractuele bepalingen te implementeren die vereist zijn door de AVG.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Bindende bedrijfsvoorschriften (BCR's)</strong>: Bindende bedrijfsvoorschriften (Binding Corporate Rules, "BCR's") zijn bedrijfsbreed beleid inzake gegevensbescherming dat door de Europese gegevensbeschermingsautoriteiten is goedgekeurd om de doorgifte van persoonsgegevens binnen een concern van de Europese Economische Ruimte ("EER") naar landen buiten de EER te vergemakkelijken. BCR's zijn gebaseerd op strikte privacybeginselen die door de gegevensbeschermingsautoriteiten van de Europese Unie zijn vastgesteld en vereisen intensief overleg met die autoriteiten. Abonnees kunnen de volledige lijst van goedgekeurde entiteiten op de Goedgekeurde lijst van bindende bedrijfsvoorschriften <a target="_blank" rel="noopener noreferrer" href="https://edpb.europa.eu/our-work-tools/our-documents/other/pre-gdpr-bcrs-overview-list-0_en" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">hier<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> vinden. In 2017 voltooide Zendesk het EU-goedkeuringsproces met de Ierse Data Protection Commissioner ("DPC") (collegiaal getoetst door zowel het Britse Information Commissioner's Office als de Nederlandse Gegevensbeschermingsautoriteit) voor BCR's als verwerker en als verwerkingsverantwoordelijke. Deze belangrijke wettelijke goedkeuring bekrachtigde de implementatie door Zendesk van de hoogst mogelijke normen voor de bescherming van persoonsgegevens wereldwijd, die zowel de persoonsgegevens van zijn klanten als zijn werknemers bestrijken. Zendesk is een van de eerste softwarebedrijven ter wereld die goedkeuring heeft gekregen voor zijn BCR's; en was het tweede bedrijf ooit dat goedkeuring kreeg van de Ierse DPC.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Om toegang te krijgen tot de BCR's van Zendesk, gaat u naar:</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <a target="_blank" rel="noopener noreferrer" href="https://d1eipm3vz40hy0.cloudfront.net/pdf/Zendesk-BCR-Processor-Policy-2023.pdf" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Zendesk's Verwerker EU Bindende Bedrijfsregels<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> </li><li><a target="_blank" rel="noopener noreferrer" href="https://d1eipm3vz40hy0.cloudfront.net/pdf/Zendesk-BCR-Controller-Policy-2023.pdf" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Zendesk's Controller EU Bindende Bedrijfsregels<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> </li></ul><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Om toegang te krijgen tot de BCR's van Zendesk, gaat u naar:</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <a target="_blank" rel="noopener noreferrer" href="https://d1eipm3vz40hy0.cloudfront.net/pdf/Zendesk-UK-BCR-Processor-Policy.pdf" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Zendesk's Verwerker UK Bindende Bedrijfsregels<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> </li><li><a target="_blank" rel="noopener noreferrer" href="https://d1eipm3vz40hy0.cloudfront.net/pdf/Zendesk-UK-BCR-Controller-Policy.pdf" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Zendesk's Controller UK Binding Corporate Rules<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> </li></ul><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Verzoeken van betrokkenen</strong>: Een persoon die zijn/haar rechten inzake gegevensbescherming wenst uit te oefenen met betrekking tot persoonsgegevens die door ons worden opgeslagen of verwerkt namens een abonnee van ons binnen de Servicegegevens van de abonnee (met inbegrip van het verzoeken om toegang tot, of om correctie, wijziging, verwijdering, overdracht of beperking van de verwerking van dergelijke persoonsgegevens), dient dergelijke vraag te richten aan onze abonnee (de verwerkingsverantwoordelijke). Na ontvangst van een verzoek van een van onze abonnees om persoonsgegevens uit Zendesk te verwijderen, zullen wij binnen dertig (30) dagen op dergelijk verzoek reageren. Wij bewaren de persoonsgegevens die wij namens onze abonnees verwerken en opslaan zo lang als nodig is om de Services aan onze abonnees te verlenen.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Gegevensbeschermingsfunctionaris</strong>: De Gegevensbeschermingsfunctionaris (Data Protection Officer, “DPO”) van Zendesk is te bereiken op <a href="mailto:euprivacy@zendesk.com" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">euprivacy@zendesk.com</a>.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R26i76:--trigger:6" role="button" tabindex="0" aria-controls=":R26i76:--panel:6" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Frankrijk Hébergeur de Données de Santé (HDS of Hosting van gezondheidsgegevens)</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R26i76:--panel:6" aria-hidden="true" aria-labelledby=":R26i76:--trigger:6" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p id="hds" class="Textstyle__TextRoot-sc-c9um69-0 dubpne">HDS stelt zorgaanbieders in Frankrijk in staat om het Zendesk-platform voor klantenservice en -communicatie te gebruiken met het vertrouwen dat ons platform beschikt over passende technische en bestuurlijke maatregelen om persoonlijke gezondheidsinformatie (PGI) te beveiligen en te beschermen. Aanvullende informatie is <a href="/blog/zendesk-obtains-hds-certification/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">hier</a> beschikbaar.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R26i76:--trigger:7" role="button" tabindex="0" aria-controls=":R26i76:--panel:7" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Nieuw-Zeelandse Privacy Act 2020 en de bijbehorende informatieprivacybeginselen</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R26i76:--panel:7" aria-hidden="true" aria-labelledby=":R26i76:--trigger:7" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">De Nieuw-Zeelandse Privacy Act 2020, die op 1 december 2020 van kracht is geworden, is van toepassing op agentschappen en handhaaft het op beginselen gebaseerde kader van de wet van 1993. De wet van 2020 bepaalt dat organisaties ervoor moeten zorgen dat persoonlijke informatie die buiten Nieuw-Zeeland wordt verzonden, adequaat wordt beschermd en voegde verplichte voorschriften voor de kennisgeving van inbreuken toe. <a href="/company/anz-privacy/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">https://www.zendesk.com/company/anz-privacy/</a></p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R26i76:--trigger:8" role="button" tabindex="0" aria-controls=":R26i76:--panel:8" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Singapore Personal Data Protection Act (PDPA)</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R26i76:--panel:8" aria-hidden="true" aria-labelledby=":R26i76:--trigger:8" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">De Personal Data Protection Act van Singapore stelt gegevensbeschermingswetten vast die vanaf 2 juli 2014 van toepassing zijn op het verzamelen, gebruiken en openbaar maken van Persoonsgegevens. Zendesk is een erkende gegevensintermediair van de Infocomm Development Authority of Singapore (IDA) als een Software-as-a-Service ("SaaS") serviceprovider. Aanvullende informatie is <a href="/company/singapore-pdpa/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">hier</a> beschikbaar.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R26i76:--trigger:9" role="button" tabindex="0" aria-controls=":R26i76:--panel:9" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Verenigd Koninkrijk GDPR en Brexit</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R26i76:--panel:9" aria-hidden="true" aria-labelledby=":R26i76:--trigger:9" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Het Verenigd Koninkrijk heeft zich op 31 januari 2020 uit de Europese Unie teruggetrokken. Op 28 juni 2021 heeft de Europese Commissie in het kader van de AVG <a target="_blank" rel="noopener noreferrer" href="https://ec.europa.eu/commission/presscorner/detail/en/ip_21_3183" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">adequaatheidsbesluiten<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> vastgesteld voor de doorgifte van persoonsgegevens aan het Verenigd Koninkrijk.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R26i76:--trigger:10" role="button" tabindex="0" aria-controls=":R26i76:--panel:10" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">United States Health Insurance Portability and Accountability Act (HIPAA) en Business Associate Agreement (BAA)</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R26i76:--panel:10" aria-hidden="true" aria-labelledby=":R26i76:--trigger:10" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p id="hipaa-baa" class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Om een HIPAA-enabled account te verkrijgen, dient u (1) de Advanced Security Deployed Associated Service of Advanced Compliance Deployed Associated Service Add-On aan te schaffen; (2) een reeks beveiligingsconfiguraties in te schakelen zoals uiteengezet door Zendesk; en (3) onze <a href="/company/business-associate-agreement/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Business Associate Agreement</a> ("BAA") te ondertekenen. Zie <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/360048514934" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Geavanceerde Naleving<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> voor meer details, waaronder een lijst van welke Services HIPAA-enabled kunnen zijn.</p></div></section></div></div></div><div id="subscriber-service-data" class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 sc-4c83c49d-1 bEEqbX jLlTLp" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 bbWTuI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Details servicegegevens van abonnees</h3><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Servicegegevens zijn alle informatie, inclusief persoonsgegevens, die worden opgeslagen in of verzonden via de Zendesk Services door, of namens, onze abonnees en hun eindgebruikers. We gebruiken Servicegegevens om onze Services te exploiteren en te verbeteren, klanten te helpen bij de toegang tot en het gebruik van de Services, te reageren op vragen van abonnees en mededelingen te versturen met betrekking tot de Services.</p></div><div class="StyledCol-sc-inuw62-0 hkiwRM Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-ga9m60-0 ezJqxF" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R2ai76:--trigger:0" role="button" tabindex="0" aria-controls=":R2ai76:--panel:0" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Meer informatie</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R2ai76:--panel:0" aria-hidden="true" aria-labelledby=":R2ai76:--trigger:0" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Toegang</strong>: Zendesk biedt een geavanceerde set toegangs- en encryptiefuncties om klanten te helpen hun informatie effectief te beschermen. We hebben geen toegang tot of gebruik van klanteninhoud voor andere doeleinden dan het leveren, onderhouden en verbeteren van de Zendesk services en zoals anderszins vereist door de wet. Zie <a href="#product-security" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">hier</a> voor aanvullende informatie.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Data Hosting</strong>: Zendesk maakt gebruik van Amazon Web Services om servicegegevens te hosten, zoals <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408825765530" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">hier<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> en in het <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408883599130" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Regionale data hosting-beleid<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> wordt beschreven. Voor aanvullende informatie, zie ook het <a href="#cloud-security" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">hoofdstuk Veiligheid</a>.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Standaardgegevenstypes die door de Service worden verzameld</strong>: Zendesk heeft een <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408837672346" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">lijst van datapunten<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> gemaakt, gecategoriseerd per product. Voor een volledig beeld van de gegevenstypen kunnen de abonnees deze lijst gebruiken in combinatie met hun specifieke beoogde gebruikssituatie en de resulterende gegevenstypen.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Wettelijke of overheidsverzoeken</strong>: Privacy, gegevensbeveiliging en vertrouwen van abonnees zijn onze topprioriteiten. Zendesk maakt geen servicegegevens bekend, behalve wanneer dit nodig is om onze services te verlenen en om te voldoen aan de toepasselijke wetgeving, zoals uiteengezet in ons <a href="/company/agreements-and-terms/privacy-notice/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Privacybeleid</a>. Om onze abonnees te helpen bij het uitvoeren van nalevingscontroles, hebben wij aanvullende bronnen: <a href="/company/privacy-and-data-protection/#transparency-report" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Transparantierapport</a> en <a href="/company/agreements-and-terms/government-data-request-policy/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Beleid inzake overheidsverzoeken</a>.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Eigendom</strong>: Vanuit het oogpunt van privacy is de abonnee de verwerkingsverantwoordelijke van de servicegegevens en is Zendesk een verwerker. Dit betekent dat gedurende de tijd dat u zich abonneert op de services van Zendesk, u eigenaar blijft van en controle houdt over de servicegegevens in uw Zendesk-instantie.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Replicatie</strong>: Zendesk repliceert periodiek gegevens ten behoeve van archivering, back-up en audit logs. Wij gebruiken Amazon Web Services (AWS) om een deel van de informatie op te slaan waarvan een back-up wordt gemaakt, zoals database-informatie en bijlagenbestanden. Zie ons <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408883599130" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Regionaal data hosting-beleid<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> voor meer details.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Beveiliging</strong>: Zendesk geeft prioriteit aan gegevensbeveiliging en combineert enterprise-class beveiligingsfuncties met uitgebreide audits van onze toepassingen, systemen en netwerken om ervoor te zorgen dat abonnee- en bedrijfsgegevens worden beschermd. Zie aanvullende informatie <a href="#security" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">hier</a>.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Veiligheidsincidenten</strong>: Voor meer informatie over het beheer van veiligheidsincidenten, zie onze <a href="#cloud-security" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Reactie op veiligheidsincidenten</a>.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Sub-verwerkers</strong>: Zendesk kan gebruikmaken van sub-verwerkers, waaronder gelieerde ondernemingen van Zendesk, evenals externe bedrijven, om de Services te leveren, te beveiligen of te verbeteren, en dergelijke subverwerkers kunnen toegang hebben tot Servicegegevens. Ons <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408883061530" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">beleid inzake sub-verwerkers<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> bevat een bijgewerkte lijst van de namen en locaties van alle sub-verwerkers.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Beëindiging</strong>: Zendesk onderhoudt een <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408883628954" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Beleid inzake het verwijderen van servicegegevens<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> waarin de processen van Zendesk voor het verwijderen van gegevens bij beëindiging of afloop van het Zendesk-abonnement van de abonnee worden beschreven.</p></div></section></div></div></div></div><div id="privacy-policies" class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 sc-4c83c49d-1 bEEqbX jLlTLp" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Beleidslijnen in verband met privacy</h3><div class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-ga9m60-0 ezJqxF" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R2ei76:--trigger:0" role="button" tabindex="0" aria-controls=":R2ei76:--panel:0" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Beleid</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R2ei76:--panel:0" aria-hidden="true" aria-labelledby=":R2ei76:--trigger:0" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><a href="/company/agreements-and-terms/cookie-notice/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Cookiebeleid</span></a></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Gedetailleerde informatie over hoe en wanneer wij cookies gebruiken op Zendesk-websites.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/360022367393-Zendesk-In-Product-Cookie-Policy" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Beleid inzake cookies in producten</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Biedt informatie over hoe en wanneer Zendesk cookies gebruikt binnen de Zendesk services.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/360022185214-Zendesk-Service-Data-Deletion-Policy" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Beleid inzake het verwijderen van servicegegevens</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Hoe de Servicegegevens van onze Abonnees worden verwijderd in verband met de annulering, beëindiging of migratie van een Account binnen de Zendesk services.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/360050371513-The-Zendesk-Shared-Responsibility-Model" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Model van gedeelde verantwoordelijkheid</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">In dit kader wordt verduidelijkt welke partij verantwoordelijk is voor welke controles in verband met de beveiliging en de privacy van uw gegevens.</p></div></div></div></section></div></div></div></div><div id="privacy-application-features" class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 sc-4c83c49d-1 bEEqbX jLlTLp" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Applicatie-eigenschappen met betrekking tot privacy</h3><div class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-ga9m60-0 ezJqxF" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R2ii76:--trigger:0" role="button" tabindex="0" aria-controls=":R2ii76:--panel:0" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Tools voor privacy en gegevensbescherming</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R2ii76:--panel:0" aria-hidden="true" aria-labelledby=":R2ii76:--trigger:0" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk heeft voor elk van zijn producten tools om te helpen bij gebruikersverzoeken en andere verplichtingen onder de toepasselijke privacy- en gegevensbeschermingswet- en regelgeving, zoals toegang tot gegevens, correctie, portabiliteit, verwijdering en bezwaar. Voor meer informatie over de functies en functionaliteit in elk Zendesk-product, zie <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408834005530" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Voldoen aan privacy en gegevensbescherming in Zendesk-producten<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R2ii76:--trigger:1" role="button" tabindex="0" aria-controls=":R2ii76:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Toegangsbeheer</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R2ii76:--panel:1" aria-hidden="true" aria-labelledby=":R2ii76:--trigger:1" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk biedt een geavanceerde set toegangs- en encryptiefuncties om abonnees te helpen hun informatie effectief te beschermen. We hebben geen toegang tot of gebruik van abonneegegevens voor andere doeleinden dan het leveren, onderhouden en verbeteren van de Zendesk services en zoals anderszins vereist door de toepasselijke wetgeving. Aanvullende informatie is <a href="#product-security" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">hier</a> beschikbaar.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R2ii76:--trigger:2" role="button" tabindex="0" aria-controls=":R2ii76:--panel:2" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Certificeringen</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R2ii76:--panel:2" aria-hidden="true" aria-labelledby=":R2ii76:--trigger:2" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk heeft een aantal internationaal erkende certificeringen en accreditaties behaald die aantonen dat het voldoet aan garantieraamwerken van derden. Beveiligingscertificeringen worden <a href="#artifacts" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">hier</a> beschreven.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R2ii76:--trigger:3" role="button" tabindex="0" aria-controls=":R2ii76:--panel:3" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Plaats van data hosting</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R2ii76:--panel:3" aria-hidden="true" aria-labelledby=":R2ii76:--trigger:3" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Abonnees die de <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408838409754" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Data Center Location Deployed Associated Service<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> ("Data Center Location Add-on") aanschaffen, of de Data Center Location-functionaliteit in hun Service Plan hebben, hebben de mogelijkheid om de regio waarin hun Servicegegevens worden gehost te selecteren uit een lijst van beschikbare Zendesk-regio's.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R2ii76:--trigger:4" role="button" tabindex="0" aria-controls=":R2ii76:--panel:4" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Privacy by Design</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R2ii76:--panel:4" aria-hidden="true" aria-labelledby=":R2ii76:--trigger:4" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk heeft een robuust wereldwijd privacy- en gegevensbeschermingsprogramma, dat een uniforme aanpak hanteert voor privacy- en informatiebeheer om klanten flexibiliteit te bieden bij het beheren van persoonsgegevens die in de systemen van Zendesk leven. Zie onze productgidsen voor meer informatie: <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408834005530" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Voldoen aan privacy en gegevensbescherming in Zendesk-producten<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R2ii76:--trigger:5" role="button" tabindex="0" aria-controls=":R2ii76:--panel:5" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Bewerking / Gegevensminimalisering</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R2ii76:--panel:5" aria-hidden="true" aria-labelledby=":R2ii76:--trigger:5" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk biedt twee manieren van bewerken aan om gevoelige gegevens te verwijderen:</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Handmatig bewerken biedt de mogelijkheid om gevoelige gegevens in Support-ticketcommentaren te bewerken of te verwijderen, en bijlagen veilig te verwijderen, zodat u vertrouwelijke informatie kunt beschermen. De gegevens worden via de UI of API uit tickets bewerkt om te voorkomen dat gevoelige informatie in Zendesk wordt opgeslagen. <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408846470170" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Meer informatie over bewerken via de UI of API<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Automatisch bewerken maakt automatische bewerking van creditcardnummers uit door Agenten of Eindgebruikers ingediende tickets mogelijk. Indien geactiveerd, worden creditcardnummers gedeeltelijk vervangen door lege vakjes in het ticket. De nummers worden ook uit logs en databankgegevens verwijderd. <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408822124314" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Ontdek hoe u deze functie inschakelt en hoe de creditcardnummers worden geïdentificeerd<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></section></div></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 kkyFbk"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div id="ai" class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 sc-4c83c49d-1 bEEqbX jLlTLp" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 bbWTuI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">De AI van Zendesk</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk AI is ontworpen op basis van de kernprincipes van privacy, beveiliging en compliance. Onze toewijding om bedrijven te voorzien van de meest veilige, vertrouwde producten en oplossingen zit in ons DNA. Als onderdeel hiervan heeft Zendesk een aantal <a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/newsroom/articles/building-responsible-ai/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">ontwerpprincipes<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> opgesteld en gebruikt, die niet alleen de norm bepalen voor hoe we alles wat we ontwerpen, ontwikkelen en bouwen, maar die ook een duidelijke basis vormen voor ons gebruik van AI voor klantbelevingen (CX) en werknemerservaringen (EX).</p></div><div class="StyledCol-sc-inuw62-0 hkiwRM Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-ga9m60-0 ezJqxF" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Ram76:--trigger:0" role="button" tabindex="0" aria-controls=":Ram76:--panel:0" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Gegevensbeveiliging</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Ram76:--panel:0" aria-hidden="true" aria-labelledby=":Ram76:--trigger:0" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Service Data verwerkt door Zendesk AI is onderworpen aan alle veiligheidsnormen en verplichtingen, inclusief naleving van Zendesk's robuuste <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4980543927322" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Enterprise Security Measures<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, en opslag binnen Zendesk's <a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/trust-center/#artifacts-nda:~:text=Security%20Compliance-,SOC%202%20Type%20II,-We%20undergo%20routine" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">SOC 2-compliant omgeving<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>. Servicegegevens worden niet gedeeld met andere klanten.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Generatieve AI-functies worden momenteel aangestuurd door OpenAI. OpenAI verwijdert alle gegevens na het produceren van de uitvoer, zonder enige opslag. OpenAI gegevensbeveiligingspraktijken zijn <a target="_blank" rel="noopener noreferrer" href="https://openai.com/security" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">hier<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> beschikbaar.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Ram76:--trigger:1" role="button" tabindex="0" aria-controls=":Ram76:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Modelveiligheid</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Ram76:--panel:1" aria-hidden="true" aria-labelledby=":Ram76:--trigger:1" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Alle modellen die Zendesk ontwikkelt zijn classificatiemodellen - dit betekent dat ze getraind zijn om input te lezen en te classificeren in een van een vast aantal categorieën die door Zendesk zijn aangemaakt. Omdat deze modellen niet generatief zijn, wordt er geen inhoud geproduceerd door het model, en <strong>is het niet mogelijk dat gegevens gereproduceerd worden door het model</strong>.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Ram76:--trigger:2" role="button" tabindex="0" aria-controls=":Ram76:--panel:2" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Meer training</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Ram76:--panel:2" aria-hidden="true" aria-labelledby=":Ram76:--trigger:2" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Gebruikt Zendesk klantenservicedata om modellen voor machine learning te trainen?</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk biedt drie soorten functionaliteit voor machine learning:</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>1. Accountspecifieke ML-functionaliteit:</strong> Zendesk maakt machine learning modellen op maat voor het account van een klant en gebruikt daarbij alleen gegevens die in het account aanwezig zijn. Accountspecifieke modellen worden niet door andere klanten gebruikt.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>2. Generieke ML-functionaliteit:</strong> Zendesk gebruikt Service Data om zijn generieke, cross-account machine learning modellen te trainen zodat ze voorspellend en nuttig zijn voor meerdere Zendesk klanten. Hiertoe behoren wereldwijde modellen en industriemodellen. Deze modellen zullen nooit de Dienstgegevens van de ene klant aan een andere klant doorgeven, omdat ze niet "generatief" zijn (d.w.z. ze creëren geen tekst).</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>3. Generatieve ML-functionaliteit ondersteund door OpenAI:</strong> OpenAI modellen zijn vooraf getraind en Zendesk klantgegevens zullen nooit worden gebruikt door OpenAI (of een andere derde partij) om hun model(len) te trainen.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Hoe beschermt Zendesk Service Data bij gebruik voor modeltraining?</strong> Voordat Service Data wordt gebruikt om een algemeen beschikbaar model te trainen, past Zendesk waar nodig aggregatie- en opschoonprocessen toe. Voor modeltraining worden geen velden gebruikt die zijn ontworpen om persoonlijke gegevens of ticketbijlagen in op te nemen. <strong>Zendesk doet er alles aan om ervoor te zorgen dat er geen servicegegevens worden gereproduceerd door het model.</strong> Er is geen risico dat de gegevens van de ene klant via de uitvoer van het model aan een andere klant worden blootgesteld. Zie <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/5729714731290#h_01H128YHC41CMTD1GKDAW2Y2N4" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">AI Informatie over gegevensgebruik<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Ram76:--trigger:3" role="button" tabindex="0" aria-controls=":Ram76:--panel:3" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Nauwkeurigheid model</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Ram76:--panel:3" aria-hidden="true" aria-labelledby=":Ram76:--trigger:3" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Hallucinaties zijn een intrinsiek risico voor generatieve AI-functies. Zendesk doet twee dingen om dit risico te beperken:</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF bullet-default"><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk gebruikt de Retrieval Augmented Generation (RAG) techniek om ervoor te zorgen dat gegenereerde antwoorden of zoekresultaten gebaseerd zijn op specifieke inhoud van de kennisbank.</p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Het ontwikkelingsteam van Zendesk inspecteert regelmatig antwoorden met negatieve feedback van eindgebruikers op hallucinaties om tools te ontwikkelen die dergelijke scenario's automatisch kunnen detecteren en voorkomen.</p></li></ul></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Ram76:--trigger:4" role="button" tabindex="0" aria-controls=":Ram76:--panel:4" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Plaats van data hosting</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Ram76:--panel:4" aria-hidden="true" aria-labelledby=":Ram76:--trigger:4" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Alle servicegegevens worden gehost in de bestaande <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408825765530-Data-Hosting-Locations-for-Your-Zendesk-Service-Data" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">AWS-regio's<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> van Zendesk. Zie voor hostinglocaties van subverwerkers het <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408883061530-Sub-processor-Policy" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Beleid inzake subverwerkers van Zendesk<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Aanschaf van de Add-on Geavanceerde AI heeft geen invloed op verplichtingen ten aanzien van datalocaties van Abonnees, inclusief de verplichtingen die beschikbaar zijn in de Add-on <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408838409754-About-the-Data-Center-Location-add-on" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Data Center Locatie<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>. Servicegegevens van in aanmerking komende Abonnees zullen in de geselecteerde regio gehost blijven worden.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Opmerking: Zendesk WFM (Tymeshift), Zendesk QA (Klaus) en Ultimate Service Data worden gehost in Google Cloud Platform in de onderstaande regio's:</p><table class="StyledTable-sc-gje7na-0 kwdQnt Tablestyle__TableRoot-sc-18dzhw4-0 hfivsP sc-4c83c49d-3 fIfYiH table-row-headings table-size-medium " data-garden-id="tables.table" data-garden-version="8.76.2"><thead data-garden-id="tables.head" data-garden-version="8.76.2" class="StyledHead-sc-spf23a-0 johpeY"><tr data-garden-id="tables.header_row" data-garden-version="8.76.2" class="StyledRow__StyledBaseRow-sc-ek66ow-0 StyledHeaderRow-sc-16ogvdx-0 dylWPs ixsvZf"><th data-garden-id="tables.header_cell" data-garden-version="8.76.2" class="StyledCell-sc-8hpncx-0 StyledHeaderCell-sc-fzagoe-0 kFCBvR exiVod"><strong>Product</strong></th><th data-garden-id="tables.header_cell" data-garden-version="8.76.2" class="StyledCell-sc-8hpncx-0 StyledHeaderCell-sc-fzagoe-0 kFCBvR exiVod"><strong>Service Data Hosting Locatie(s)</strong></th></tr></thead><tbody data-garden-id="tables.body" data-garden-version="8.76.2" class="StyledBody-sc-14ud6y-0 cBLosE"><tr data-garden-id="tables.row" data-garden-version="8.76.2" tabindex="-1" class="StyledRow__StyledBaseRow-sc-ek66ow-0 StyledRow-sc-ek66ow-1 dylWPs excaJf"><th scope="row" data-garden-id="tables.header_cell" data-garden-version="8.76.2" class="StyledCell-sc-8hpncx-0 StyledHeaderCell-sc-fzagoe-0 kFCBvR exiVod">Zendesk WFM (Tymeshift)</th><td class="StyledCell-sc-8hpncx-0 kFCBvR " data-garden-id="tables.cell" data-garden-version="8.76.2">VS, Duitsland</td></tr><tr data-garden-id="tables.row" data-garden-version="8.76.2" tabindex="-1" class="StyledRow__StyledBaseRow-sc-ek66ow-0 StyledRow-sc-ek66ow-1 dylWPs excaJf"><th scope="row" data-garden-id="tables.header_cell" data-garden-version="8.76.2" class="StyledCell-sc-8hpncx-0 StyledHeaderCell-sc-fzagoe-0 kFCBvR exiVod">Zendesk QA (Klaus)</th><td class="StyledCell-sc-8hpncx-0 kFCBvR " data-garden-id="tables.cell" data-garden-version="8.76.2">Duitsland</td></tr><tr data-garden-id="tables.row" data-garden-version="8.76.2" tabindex="-1" class="StyledRow__StyledBaseRow-sc-ek66ow-0 StyledRow-sc-ek66ow-1 dylWPs excaJf"><th scope="row" data-garden-id="tables.header_cell" data-garden-version="8.76.2" class="StyledCell-sc-8hpncx-0 StyledHeaderCell-sc-fzagoe-0 kFCBvR exiVod">Ultimate</th><td class="StyledCell-sc-8hpncx-0 kFCBvR " data-garden-id="tables.cell" data-garden-version="8.76.2">VS, België</td></tr></tbody></table></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Ram76:--trigger:5" role="button" tabindex="0" aria-controls=":Ram76:--panel:5" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Gegevensprivacy</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Ram76:--panel:5" aria-hidden="true" aria-labelledby=":Ram76:--trigger:5" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Alle producten en functies van Zendesk zijn ontworpen met privacy in gedachten, en de Advanced AI Add-on is niet anders.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Abonnees kunnen <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408834005530-Complying-with-Privacy-and-Data-Protection-Law-in-Zendesk-products" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">voldoen<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> aan verschillende privacywetten (waaronder GDPR en CCPA) wanneer ze Zendesk gebruiken, inclusief Geavanceerde AI-functies.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Ram76:--trigger:6" role="button" tabindex="0" aria-controls=":Ram76:--panel:6" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">HIPAA</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Ram76:--panel:6" aria-hidden="true" aria-labelledby=":Ram76:--trigger:6" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">De Advanced AI Add-on komt in aanmerking voor dekking onder <a href="/company/business-associate-agreement/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Zendesk's Business Associate Agreement (BAA)</a>.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Abonnees die geïnteresseerd zijn in het uitvoeren van een BAA met Zendesk moeten toegang hebben tot de <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408832117786-Advanced-Compliance" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Advanced Compliance Add-on<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Ram76:--trigger:7" role="button" tabindex="0" aria-controls=":Ram76:--panel:7" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">OpenAI-functies</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Ram76:--panel:7" aria-hidden="true" aria-labelledby=":Ram76:--trigger:7" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Gegevensbeveiliging</p></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">OpenAI gegevensbeveiligingspraktijken zijn <a target="_blank" rel="noopener noreferrer" href="https://openai.com/security" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">hier<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> beschikbaar.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Modelveiligheid</p></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk maakt gebruik van vooraf getrainde OpenAI-modellen en de Servicegegevens zullen nooit door OpenAI worden gebruikt voor andere doeleinden dan het leveren en beveiligen van de service aan de Abonnee. Zodra de uitvoer is geleverd, worden de servicegegevens verwijderd.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Meer training</p></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">OpenAI zal nooit Service Data gebruiken voor modeltraining of enige andere vorm van serviceverbetering.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Plaats van data hosting</p></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">OpenAI ondersteunt de locatie voor gegevensverwerking in de Europese Economische Ruimte (EER) en Zwitserland voor in aanmerking komende klanten. Houd er echter rekening mee dat OpenAI geen Servicegegevens opslaat of host, die alleen in het geheugen worden verwerkt om de uitvoer te leveren.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Gegevensprivacy</p></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk gebruikt OpenAI's 'Zero Data Retention' beleid zodat er geen servicegegevens worden opgeslagen of gehost door OpenAI nadat de output is geleverd. Als gevolg hiervan heeft het gebruik van OpenAI geen invloed op het vermogen van Abonnees om <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408834005530-Complying-with-Privacy-and-Data-Protection-Law-in-Zendesk-products" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"> te voldoen<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> aan verschillende privacywetten (waaronder GDPR en CCPA) bij het gebruik van Zendesk.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Alle OpenAI functies binnen Zendesk zijn optioneel. Abonnees die deze functies niet willen gebruiken, hoeven ze niet in te schakelen en kunnen de functies altijd uitschakelen via het Beheercentrum.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">HIPAA</p></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Bepaalde OpenAI-gedreven functies zijn beschikbaar voor gebruik met accounts die HIPAA-enabled zijn. Raadpleeg de pagina <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408832117786-Advanced-Compliance" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Geavanceerde naleving<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> voor meer informatie.</p></div></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Ram76:--trigger:8" role="button" tabindex="0" aria-controls=":Ram76:--panel:8" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Door Zendesk AI agents (Ultimate) aangedreven functies</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Ram76:--panel:8" aria-hidden="true" aria-labelledby=":Ram76:--trigger:8" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Je kunt <a target="_blank" rel="noopener noreferrer" href="https://www.ultimate.ai/security-privacy" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">hier<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> meer te weten komen over de AI-agent Security & Privacy van Ultimate.</p></div></section></div></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 kkyFbk"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div id="legal" class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 sc-4c83c49d-1 bEEqbX jLlTLp" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 bbWTuI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Juridisch</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Onze overeenkomsten en beleidslijnen bieden onze abonnees transparantie en gedetailleerde informatie over de Services van Zendesk, die op hun beurt onze abonnees ondersteunen bij het voldoen aan hun eigen wettelijke en nalevingsnormen.</p></div><div class="StyledCol-sc-inuw62-0 hkiwRM Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-ga9m60-0 ezJqxF" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R16q76:--trigger:0" role="button" tabindex="0" aria-controls=":R16q76:--panel:0" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Overeenkomsten</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R16q76:--panel:0" aria-hidden="true" aria-labelledby=":R16q76:--trigger:0" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk biedt verschillende gegevensverwerkingsovereenkomsten en andere addenda ter ondersteuning van de naleving van de privacywetgeving door abonnees, die <a href="/company/agreements-and-terms/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">hier</a> kunnen worden ondertekend. Deze omvatten:</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Gegevensverwerkingsovereenkomst <a href="/company/data-processing-form/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">(DPA)</a></strong></p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>United States HIPAA Business Associate Agreement <a href="/company/business-associate-agreement/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">(BAA)</a></strong></p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Hoofddienstverleningsovereenkomst <a href="/company/agreements-and-terms/main-services-agreement/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">(MSA)</a></strong></p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong><a href="/company/us-addendum/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Addendum Amerikaanse Staten</a></strong></p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R16q76:--trigger:1" role="button" tabindex="0" aria-controls=":R16q76:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Beleid</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R16q76:--panel:1" aria-hidden="true" aria-labelledby=":R16q76:--trigger:1" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><div id="legal-policies" class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><a href="/company/agreements-and-terms/accessibility/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Toegankelijkheidsbeleid</span></a></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Abonnees kunnen gebruik maken van onze Voluntary Product Accessibility Template bij het maken van hun voorlopige beoordelingen.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><a target="_blank" rel="noopener noreferrer" href="https://investor.zendesk.com/ir-home/corporate-governance/governance-documents/default.aspx" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Gedrags- en ethische code</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">De minimumnormen die wij verwachten van onze bestuurders, leidinggevenden, werknemers en tijdelijke werknemers bij de uitvoering van onze activiteiten.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><a href="/company/agreements-and-terms/cookie-notice/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Cookiebeleid</span></a></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Gedetailleerde informatie over hoe en wanneer wij cookies gebruiken op Zendesk-websites.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408824378650" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Beleid inzake cookies in producten</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Biedt informatie over hoe en wanneer Zendesk cookies gebruikt binnen de Zendesk services.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><a href="/company/trademark-property/dmca/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Kennisgeving inzake inbreuk op het auteursrecht & Beleid inzake intrekking</span></a></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Hoe Zendesk omgaat met meldingen van inbreuk.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408883628954-Zendesk-Service-Data-Deletion-Policy" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Beleid inzake het verwijderen van gegevens</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Hoe de Servicegegevens van onze Abonnees worden verwijderd in verband met de annulering, beëindiging of migratie van een Account binnen de Zendesk services.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><a href="/company/agreements-and-terms/government-data-request-policy/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Beleid inzake wettelijke of overheidsverzoeken</span></a></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Behandelt de procedure van Zendesk voor het reageren op een verzoek van een rechtshandhavings- of andere overheidsinstantie.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><a href="/company/agreements-and-terms/privacy-policy/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Privacyverklaring</span></a></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Beschrijft hoe Zendesk persoonlijke gegevens die geen servicegegevens zijn, verzamelt, gebruikt, deelt en beveiligt.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408883599130" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Regionaal data hosting-beleid</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Waar servicegegevens van Zendesk gehost kunnen worden als een Abonnee de Data Center Location Add-On koopt of inschakelt.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><a href="/company/policies-and-guidelines/responsible-disclosure-policy/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Beleid inzake verantwoorde bekendmaking</span></a></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Programma's voor beveiligingsonderzoekers om ontdekkingen van beveiligingslekken in de Zendesk services te melden.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Aanvullende beleidslijnen van Zendesk zijn <a href="/company/legal/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">hier</a> beschikbaar.</p></div></div></div></section></div></div></div></div><div id="transparency-report" class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 sc-4c83c49d-1 bEEqbX jLlTLp" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 bbWTuI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Transparantierapport</h3><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Bekendmaking van servicegegevens</strong>: Zendesk maakt alleen servicegegevens bekend aan derden wanneer de bekendmaking noodzakelijk is om de services te verlenen of te verbeteren of vereist is om te voldoen aan rechtmatige verzoeken van overheidsinstanties. Zie ons <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/5040452168090" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Beleid inzake gegevensverzoeken van de overheid<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> en het <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/5040336930970" 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data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 hdAZgg Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dARgPK Gridstyle__Col-sc-1uhmtis-2 Basestyle__BaseColTextRoot-sc-3zktjg-2 hmvmFG eEwYbU" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Hopelijk is dit het begin van een prachtige samenwerking</h2><div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 kWIkIT"><a href="/register/" data-interaction-type="button-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 bbMVeg" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Meld je aan voor een proefperiode</a><a href="/agent-workspace-tour/" data-interaction-type="button-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa 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type="application/json">{"props":{"pageProps":{"meta":{"alternates":{"de":"https://www.zendesk.de/trust-center/","th":"https://www.zendesk.com/th/trust-center/","mx":"https://www.zendesk.com.mx/trust-center/","nl":"https://www.zendesk.nl/trust-center/","hk":"https://www.zendesk.hk/trust-center/","kr":"https://www.zendesk.kr/trust-center/","it":"https://www.zendesk.com/it/trust-center/","tw":"https://www.zendesk.tw/trust-center/","es":"https://www.zendesk.es/trust-center/","fr":"https://www.zendesk.fr/trust-center/","au":"https://www.zendesk.com/au/trust-center/","in":"https://www.zendesk.com/in/trust-center/","sg":"https://www.zendesk.com/sg/trust-center/","se":"https://www.zendesk.com/se/trust-center/","dk":"https://www.zendesk.com/dk/trust-center/","us":"https://www.zendesk.com/trust-center/","gb":"https://www.zendesk.co.uk/trust-center/","br":"https://www.zendesk.com.br/trust-center/","jp":"https://www.zendesk.co.jp/trust-center/"},"related":[],"tags":[],"backupLocale":false},"attributes":{"zen-hero-1":"Veilige klantenservice","zen-hero-2":"Bescherm uzelf","zen-hero-3":"Zendesk neemt beveiliging zeer serieus - vraag het maar aan het aantal \u003ca href=\"/why-zendesk/customers/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003eFortune 100 en Fortune 500 bedrijven\u003c/span\u003e\u003c/a\u003e die hun gegevens aan ons toevertrouwen. Wij gebruiken een combinatie van enterprise-class beveiligingsfuncties en uitgebreide audits van onze toepassingen, systemen en netwerken om ervoor te zorgen dat uw gegevens altijd beschermd zijn, wat betekent dat elke klant gerust kan zijn - ook de onze.","zen-security-1":"Nalevingscertificaten en lidmaatschappen","zen-security-2":"Zendesk maakt gebruik van best practices en industrienormen om te voldoen aan door de branche geaccepteerde algemene beveiligings- en privacykaders, wat onze abonnees op hun beurt helpt om te voldoen aan hun eigen nalevingsnormen.","zen-security-3":"Naleving van de veiligheidsvoorschriften","zen-security-4":"SOC 2 Type II","zen-security-5":"Wij ondergaan routine-audits om bijgewerkte SOC 2 Type II rapporten te ontvangen, die op verzoek en onder NDA beschikbaar zijn. \u003ca href=\"#artifacts-nda\"\u003eVraag het laatste SOC 2 Type II rapport aan\u003c/a\u003e.","zen-security-6":"ISO 27001:2022","zen-security-7":"Zendesk is ISO 27001:2022 gecertificeerd. \u003ca href=\"#\" class=\"js-open-modal anchor\" data-modal-id=\"security-resources-modal\" target=\"\"\u003e\u003cspan\u003eDownload het certificaat\u003c/span\u003e\u003c/a\u003e.","zen-security-8":"ISO 27018:2019","zen-security-9":"Zendesk is ISO 27018:2019 gecertificeerd. Het certificaat kan \u003ca href=\"#\" class=\"js-open-modal anchor\" data-modal-id=\"security-resources-modal\" target=\"\"\u003e\u003cspan\u003ehier\u003c/span\u003e\u003c/a\u003e worden gedownload.","zen-security-10":"FedRAMP LI-SaaS","zen-security-11":"Zendesk is FedRAMP-geautoriseerd met Low Impact Software-as-a-Service (LI-SaaS) en is opgenomen in de \u003ca href=\"https://marketplace.fedramp.gov/#/product/zendesk?status=In%20Process\u0026sort=productName\" target=\"_blank\"\u003eFedRAMP Marketplace\u003c/a\u003e. Abonnees van Amerikaanse overheidsinstellingen kunnen toegang aanvragen tot het Zendesk FedRAMP Security Package door \u003ca href=\"https://www.fedramp.gov/assets/resources/documents/Agency_Package_Request_Form.pdf\" target=\"_blank\"\u003eeen Package Access Request Form in te vullen\u003c/a\u003e of een verzoek in te dienen bij \u003ca href=\"mailto:fedramp@zendesk.com\"\u003efedramp@zendesk.com\u003c/a\u003e.","zen-security-12":"Naleving per sector","zen-security-13":"PCI-DSS","zen-security-14":"We bieden meerdere manieren om te voorkomen dat PCI-gegevens worden bewaard in je Zendesk Services. Voor meer informatie over Zendesk en kaarthoudergegevens, raadpleeg je dit \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/6062264574490-How-to-use-Zendesk-with-PCI-DSS-Compliance\"\u003eartikel\u003c/a\u003e","zen-security-15":"HIPAA","zen-security-16":"Voor meer informatie over ons HIPAA-programma en onze BAA","zen-security-17":"HDS","zen-security-18":"Voor meer informatie over ons HDS-programma","zen-security-19":"Beveiligde klantenservice met Zendesk Security","zen-security-20":"Onze prioriteit is het leveren van een allesomvattende serviceoplossing waarbij de nadruk ligt op het veiligstellen van klantgegevens, veilige interacties en de bescherming van hun bedrijven.","zen-security-21":"Lidmaatschappen","zen-security-22":"McAfee Cloud Trust - McAfee Enterprise Ready","zen-security-23":"Zendesk heeft het \u003ca href=\"https://www.mcafee.com/enterprise/en-us/about/cloud-trust-program.html\" target=\"_blank\"\u003eMcAfee CloudTrust Program\u003c/a\u003e ontvangen. Het McAfee Enterprise-Ready zegel wordt alleen toegekend aan services die de hoogst mogelijke CloudTrust™ rating hebben. Dit zijn enkele van de services die de CloudTrust™ van McAfee hebben verdiend en een rating van McAfee Enterprise-Ready op basis van hun kenmerken in de evaluatiecategorieën gegevens, gebruikers en apparaten, beveiliging, bedrijfs- en juridische aspecten.","zen-security-24":"Cloud Security Alliance (CSA)","zen-security-25":"Zendesk is lid van de Cloud Security Alliance (CSA), een non-profitorganisatie met een missie om het gebruik van best practices te bevorderen voor het bieden van veiligheidsgarantie binnen Cloud Computing. CSA heeft het Security, Trust \u0026 Assurance Registry (STAR) gelanceerd, een openbaar toegankelijk register dat de beveiligingscontroles documenteert die door verschillende cloud computing-aanbiedingen worden aangeboden. Zendesk heeft een openbaar toegankelijke Consensus Assessment Initiative (CAI) vragenlijst ingevuld, gebaseerd op de resultaten van onze due diligence zelfevaluatie.","zen-security-26":"De CSA CAIQ is \u003ca href=\"https://cloudsecurityalliance.org/star/registry/zendesk/services/zendesk/\" target=\"_blank\"\u003ehier\u003c/a\u003e beschikbaar.","zen-security-27":"IT-ISAC","zen-security-28":"Zendesk is lid van \u003ca href=\"https://it-isac.org/\" target=\"_blank\"\u003eIT-ISAC\u003c/a\u003e, een groep die zich richt op het samenbrengen van een diverse groep bedrijven uit de private sector om gebruik te maken van evoluerende technologie en een gemeenschappelijke verbintenis tot beveiliging te hebben. IT-ISAC maakt samenwerking en het delen van relevante, bruikbare informatie en praktijken over bedreigingen mogelijk. Zij leiden speciale belangengroepen die zich richten op inlichtingen, insider bedreigingen, fysieke beveiliging en andere specifieke gebieden om onze missie van het beveiligen van Zendesk te helpen bevorderen.","zen-security-29":"FIRST","zen-security-30":"Zendesk is lid van \u003ca href=\"https://first.org/\" target=\"_blank\"\u003eFIRST\u003c/a\u003e, een internationale confederatie van reactieteams voor incidenten die gezamenlijk computerbeveiligingsincidenten afhandelen en incident preventieprogramma's promoten. FIRST-leden ontwikkelen en delen technische informatie, tools, methodologieën, processen en best practices. Als lid van FIRST werkt Zendesk Security samen met andere leden om hun gecombineerde kennis, vaardigheden en ervaring te gebruiken om een veiligere en meer beveiligde wereldwijde elektronische omgeving te bevorderen.","zen-security-31":"Financial Services Qualifications System (FSQS)","zen-security-32":"Zendesk heeft voldaan aan alle vereisten (Stage 1 en Stage 2) om volledig geregistreerd te worden in het FSQS (Financial Services Qualification System) leverancierskwalificatiesysteem, zoals uiteengezet door deelnemende inkooporganisaties. Vraag \u003ca href=\"#artifacts\"\u003ehier\u003c/a\u003e het laatste FSQS-certificaat aan.","zen-security-33":"Meer informatie over FSQS \u003ca href=\"https://hellios.com/fsqs/\" target=\"_blank\"\u003ehttps://hellios.com/fsqs/\u003c/a\u003e.","zen-security-34":"Artefacten","zen-security-35":"Op verzoek kunnen we aanvullende bronnen verstrekken.","zen-security-36":"Direct Download bronnen (non-NDA)","zen-security-37":"ISO 27001:2022 certificaten","zen-security-38":"ISO 27018:2019 certificaat","zen-security-39":"SOC 3 Rapport","zen-security-40":"Datasheet / White Paper","zen-security-41":"PCI Attestation of Compliance (AoC) en Certificaat van Naleving","zen-security-42":"Netwerkarchitectuurdiagrammen","zen-security-43":"Ondersteuning/Gids","zen-security-44":"Chat","zen-security-45":"Spreek","zen-security-46":"CSA CAIQ","zen-security-47":"Risico grootboek","zen-security-48":"FSQS (Financial Services Qualification System)","zen-security-49":"Hulpbronnen verkrijgen","zen-security-50":"NDA-bronnen","zen-security-51":"Voor de volgende bronnen kan een NDA vereist zijn. Klik op de knop om toegang te krijgen.","zen-security-52":"Certificaat van verzekering","zen-security-53":"SOC 2 Type II Rapport","zen-security-54":"Samenvatting jaarlijkse penetratietest","zen-security-55":"Samenvatting test bedrijfscontinuïteit en herstel bij rampen","zen-security-56":"SIG Lite","zen-security-57":"VSA","zen-security-58":"HECVAT Lite","zen-security-59":"Huidige abonnees hebben toegang tot deze bronnen in de Admin UI:","zen-security-60":"Ga naar Admin UI","zen-security-61":"Cloud Beveiliging","zen-security-62":"Fysieke beveiliging van datacentra","zen-security-63":"Faciliteiten","zen-security-64":"Zendesk host Service Data voornamelijk in AWS-datacentra die zijn gecertificeerd als ISO 27001, PCI DSS Service Provider Level 1 en/of SOC 2-compliant. \u003ca href=\"https://aws.amazon.com/compliance/programs/\" target=\"_blank\"\u003eMeer informatie over naleving bij AWS\u003c/a\u003e.","zen-security-65":"AWS-infrastructuurservices omvatten noodstroomvoorziening, HVAC-systemen en brandbestrijdingsapparatuur om servers en uiteindelijk uw gegevens te helpen beschermen. \u003ca href=\"https://aws.amazon.com/compliance/data-center/controls/\" target=\"_blank\"\u003eMeer informatie over data center controls bij AWS\u003c/a\u003e.","zen-security-66":"Beveiliging ter plaatse","zen-security-67":"De beveiliging van AWS ter plaatse omvat functies zoals bewakers, omheiningen, beveiligingsfeeds, inbraakdetectietechnologie en andere veiligheidsmaatregelen. \u003ca href=\"https://aws.amazon.com/compliance/data-center/perimeter-layer/\" target=\"_blank\"\u003eLeer meer over AWS fysieke beveiliging\u003c/a\u003e.","zen-security-68":"Plaats van data hosting","zen-security-69":"Zendesk maakt gebruik van AWS-datacentra in de Verenigde Staten, Europa en Azië-Pacific. \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/360022367553-Data-Hosting-Locations-for-Your-Zendesk-Service-Data\"\u003eMeer informatie over data hosting-locaties voor uw Zendesk Servicegegevens\u003c/a\u003e.","zen-security-70":"Zendesk biedt meerdere gegevenslocatiekeuzes, waaronder de Verenigde Staten (VS), Australië (AU), Japan (JP) of de Europese Economische Ruimte (EER). Meer informatie over producten, plannen en regionale aanbiedingen vindt u in ons \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/360022185194\"\u003eRegionaal data hosting-beleid\u003c/a\u003e.","zen-security-71":"Veiligheid van verkopers","zen-security-72":"Zendesk minimaliseert risico's in verband met externe verkopers door beveiligingsbeoordelingen uit te voeren op alle verkopers die op enig niveau toegang hebben tot onze systemen of Servicegegevens.","zen-security-73":"Netwerkbeveiliging","zen-security-74":"Toegewijd beveiligingsteam","zen-security-75":"Ons wereldwijd verspreide beveiligingsteam staat 24/7 paraat om te reageren op beveiligingswaarschuwingen en -gebeurtenissen.","zen-security-76":"Bescherming","zen-security-77":"Ons netwerk wordt beschermd door het gebruik van belangrijke AWS-beveiligingsservices, integratie met onze Cloudflare-netwerken voor randbeveiliging, regelmatige audits en netwerkintelligentietechnologieën, die bekend kwaadaardig verkeer en netwerkaanvallen monitoren en/of blokkeren.","zen-security-78":"Architectuur","zen-security-79":"Onze netwerkbeveiligingsarchitectuur bestaat uit meerdere beveiligingszones. Meer gevoelige systemen, zoals databaseservers, worden beschermd in onze meest vertrouwde zones. Andere systemen worden ondergebracht in zones die in verhouding staan tot hun gevoeligheid, afhankelijk van functie, informatieclassificatie en risico. Afhankelijk van de zone zullen extra veiligheidscontroles en toegangscontroles van toepassing zijn. DMZ's worden gebruikt tussen het internet en intern tussen de verschillende vertrouwenszones.","zen-security-80":"Scannen op netwerkkwetsbaarheid","zen-security-81":"Scannen van netwerkbeveiliging geeft ons diepgaand inzicht voor een snelle identificatie van systemen die niet aan de eisen voldoen of potentieel kwetsbaar zijn.","zen-security-82":"Penetratietests door derden","zen-security-83":"Naast ons uitgebreide interne scan- en testprogramma schakelt Zendesk elk jaar externe beveiligingsdeskundigen in om een brede penetratietest uit te voeren op de Zendesk productie- en bedrijfsnetwerken.","zen-security-84":"Beheer van beveiligingsincidenten","zen-security-85":"Ons Security Incident Event Management (SIEM)-systeem verzamelt uitgebreide logboeken van belangrijke netwerkapparaten en hostsystemen. Het SIEM waarschuwt op basis van triggers die het beveiligingsteam op de hoogte brengen op basis van gecorreleerde gebeurtenissen voor onderzoek en reactie.","zen-security-86":"Intrusiedetectie en -preventie","zen-security-87":"In- en uitgaande punten van services worden geïnstrumenteerd en gemonitord om afwijkend gedrag te detecteren. Deze systemen zijn geconfigureerd om waarschuwingen te genereren wanneer incidenten en waarden vooraf bepaalde drempels overschrijden en gebruiken regelmatig bijgewerkte handtekeningen op basis van nieuwe bedreigingen. Dit omvat 24/7 systeemmonitoring.","zen-security-88":"Programma voor informatie over bedreigingen","zen-security-89":"Zendesk neemt deel aan verschillende programma's voor het delen van informatie over bedreigingen. Wij monitoren bedreigingen die in deze netwerken van informatie over bedreigingen worden gepost en ondernemen actie op basis van het risico.","zen-security-90":"DDoS beperking","zen-security-91":"Zendesk heeft een meerlaagse aanpak ontwikkeld om DDoS te beperken. Een belangrijk technologisch partnerschap met Cloudflare biedt verdediging aan de rand van het netwerk, terwijl het gebruik van AWS-schalings- en beschermingstools diepere bescherming biedt samen met ons gebruik van AWS DDoS-specifieke services.","zen-security-92":"Logische toegang","zen-security-93":"Toegang tot het Zendesk productienetwerk is beperkt op een expliciete \"need-to-know\" basis, maakt gebruik van \"least privilege\", wordt regelmatig geaudit en gemonitord, en wordt gecontroleerd door ons Operations Team. Werknemers die toegang hebben tot het Zendesk productienetwerk zijn verplicht om meerdere authenticatiefactoren te gebruiken.","zen-security-94":"Reactie op veiligheidsincidenten","zen-security-95":"In geval van een systeemwaarschuwing worden gebeurtenissen geëscaleerd naar onze 24/7-teams die dekking bieden voor operationele zaken, netwerkengineering en beveiliging. Werknemers worden opgeleid in de processen voor reactie op veiligheidsincidenten, met inbegrip van communicatiekanalen en escalatiepaden.","zen-security-96":"Versleuteling","zen-security-97":"Encryptie tijdens doorvoer","zen-security-98":"Alle communicatie met Zendesk UI en API's zijn versleuteld via industriestandaard HTTPS/TLS (TLS 1.2 of hoger) over openbare netwerken. Dit zorgt ervoor dat al het verkeer tussen u en Zendesk veilig is tijdens de doorvoer. Bovendien maakt ons product voor e-mail standaard gebruik van opportunistische TLS. Met Transport Layer Security (TLS) wordt e-mail versleuteld en veilig afgeleverd, en wordt het onderscheppen van berichten tussen mailservers beperkt wanneer peer services dit protocol ondersteunen. Uitzonderingen voor encryptie zijn onder meer het gebruik van de ingebouwde SMS-functionaliteit en andere apps, integraties of services van derden waarvan abonnees naar eigen goeddunken gebruik kunnen maken.","zen-security-99":"Encryptie in rust","zen-security-100":"Servicegegevens worden in rust versleuteld in AWS met behulp van encryptie met AES-256-sleutels.","zen-security-101":"Beschikbaarheid \u0026 Continuïteit","zen-security-102":"Uptime","zen-security-103":"Zendesk onderhoudt een openbaar toegankelijke \u003ca href=\"https://status.zendesk.com/\"\u003ewebpagina over de systeemstatus\u003c/a\u003e, met informatie over systeembeschikbaarheid, gepland onderhoud, geschiedenis van service-incidenten en relevante beveiligingsgebeurtenissen.","zen-security-104":"Redundantie","zen-security-105":"Zendesk maakt gebruik van service clustering en netwerkredundanties om single points of failure te elimineren. Dankzij ons strikte back-upregime en/of onze \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408824212378\"\u003eversterkt herstel bij rampen\u003c/a\u003e-service kunnen wij een hoog niveau van beschikbaarheid van de service bieden, aangezien Servicegegevens over beschikbaarheidszones worden gerepliceerd.","zen-security-106":"Herstel bij rampen","zen-security-107":"Ons \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408824212378\"\u003eHerstel bij rampen (Disaster Recovery, DR) programma\u003c/a\u003e zorgt ervoor dat onze services beschikbaar blijven en gemakkelijk hersteld kunnen worden in het geval van een ramp. Dit wordt bereikt door een robuuste technische omgeving op te bouwen, herstel bij rampenplannen op te stellen en test\u003ca href=\"#\" class=\"js-open-modal anchor\" data-modal-id=\"security-contact-modal\" target=\"\"\u003e\u003cspan\u003eactiviteiten\u003c/span\u003e\u003c/a\u003e uit te voeren.","zen-security-108":"Versterkt herstel bij rampen","zen-security-109":"Ons \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408824212378\"\u003eVersterkt herstel bij rampen\u003c/a\u003e package voegt contractuele doelstellingen toe voor Recovery Time Objective (RTO) en Recovery Point Objective (RPO). Deze worden ondersteund door ons vermogen om prioriteit te geven tijdens een ramp aan operationele zaken van abonnees van het Versterkt herstel bij rampen.","zen-security-110":"Krijg meer informatie op Garanties voor herstel bij rampen.","zen-security-111":"Applicatiebeveiliging","zen-security-112":"Beveiligingsontwikkeling (SDLC)","zen-security-113":"Training in veilige code","zen-security-114":"Jaarlijkse training in veilige code voor alle ingenieurs, gebaseerd op de OWASP Top 10 beveiligingsrisico's.","zen-security-115":"Kader Beveiligingscontroles","zen-security-116":"Zendesk maakt gebruik van moderne en veilige open-source frameworks met beveiligingscontroles om blootstelling aan OWASP Top 10 beveiligingsrisico's te beperken. Deze inherente controles verminderen onze blootstelling aan onder meer SQL-injectie (SQLi), Cross Site Scripting (XSS) en Cross Site Request Forgery (CSRF).","zen-security-117":"Quality Assurance","zen-security-118":"Onze afdeling Quality Assurance (QA) controleert en test onze code. Toegewijde applicatiebeveiligingsengineers identificeren, testen en verhelpen beveiligingslekken in code.","zen-security-119":"Afzonderlijke omgevingen","zen-security-120":"Test- en stagingomgevingen zijn logisch gescheiden van de productieomgeving. In onze ontwikkelings- of testomgevingen worden geen Servicegegevens gebruikt.","zen-security-121":"Beheer van kwetsbaarheden","zen-security-122":"Dynamisch scannen op kwetsbaarheden","zen-security-123":"Wij maken gebruik van beveiligingstools van derden om onze kerntoepassingen voortdurend dynamisch te scannen op veelvoorkomende beveiligingsrisico's van webtoepassingen, met inbegrip van, maar niet beperkt tot, de OWASP Top 10 beveiligingsrisico's. Wij hebben een speciaal intern team voor productbeveiliging dat tests uitvoert en samenwerkt met ingenieursteams om ontdekte problemen te verhelpen.","zen-security-124":"Analyse van softwaresamenstelling","zen-security-125":"Wij scannen de libraries en afhankelijkheden die in onze producten worden gebruikt om kwetsbaarheden op te sporen en ervoor te zorgen dat de kwetsbaarheden worden beheerd.","zen-security-126":"Penetratietests door derden","zen-security-127":"Naast ons uitgebreide interne scan- en testprogramma, maakt Zendesk gebruik van beveiligingsdeskundigen van derden om gedetailleerde penetratietests uit te voeren op verschillende toepassingen binnen onze productfamilie.","zen-security-128":"Verantwoorde bekendmaking / Bug Bounty-programma","zen-security-129":"Ons \u003ca href=\"/company/policies-procedures/responsible-disclosure-policy/\"\u003eResponsible Disclosure Program\u003c/a\u003e biedt beveiligingsonderzoekers en abonnees een manier om beveiligingslekken veilig te testen en aan Zendesk te melden via ons partnerschap met \u003ca href=\"https://hackerone.com/zendesk\" target=\"_blank\"\u003eHackerOne\u003c/a\u003e.","zen-security-130":"Productbeveiliging","zen-security-131":"Authenticatiebeveiliging","zen-security-132":"Authenticatiemogelijkheden","zen-security-133":"Zendesk heeft verschillende authenticatiemogelijkheden: abonnees kunnen native Zendesk-authenticatie inschakelen, Single sign-on (SSO) voor sociale media (Facebook, Twitter, Google) en/of Enterprise SSO (SAML, JWT) voor eindgebruiker- en/of agentauthenticatie. \u003ca href=\"https://support.zendesk.com/hc/en-us/sections/4405303747610\"\u003eMeer informatie over gebruikerstoegang\u003c/a\u003e.","zen-security-134":"Configureerbaar wachtwoordbeleid","zen-security-135":"Zendesk native authenticatie voor producten die beschikbaar zijn via het \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408839227290\"\u003eAdmin Center\u003c/a\u003e biedt de volgende niveaus van wachtwoordbeveiliging: laag, gemiddeld en hoog, evenals de mogelijkheid om aangepaste wachtwoordregels in te stellen voor agenten en admins. Zendesk maakt het ook mogelijk om verschillende wachtwoordbeveiligingsniveaus toe te passen op eindgebruikers ten opzichte van agenten en admins. Alleen admins kunnen het beveiligingsniveau van het wachtwoord wijzigen. \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408822149018\"\u003eMeer informatie over configureerbaar wachtwoordbeleid\u003c/a\u003e.","zen-security-136":"2-Factor Authentication (2FA)","zen-security-137":"De native authenticatie van Zendesk voor producten die beschikbaar zijn via het \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408839227290\"\u003eAdmin Center\u003c/a\u003e biedt 2-factor (2FA) voor agenten en admins via SMS of een authenticator-app. \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408826974874\"\u003eMeer informatie over 2FA\u003c/a\u003e.","zen-security-138":"Opslag servicewachtwoorden","zen-security-139":"Zendesk volgt de best practices voor veilige opslag van inloggegevens door wachtwoorden nooit op te slaan in een door mensen leesbaar formaat, en alleen als het resultaat van een veilige, salted, one-way hash.","zen-security-140":"Aanvullende productbeveiligingsfuncties","zen-security-141":"Rolgebaseerde toegangscontroles","zen-security-142":"Toegang tot gegevens binnen Zendesk-applicaties wordt geregeld door rolgebaseerde toegangscontrole (role-based access control, RBAC) en kan worden geconfigureerd om granulaire toegangsrechten te definiëren. Zendesk ondersteunt verschillende rechtenniveaus voor gebruikers (eigenaar, admin, agent, eindgebruiker, enz.).","zen-security-143":"Meer informatie over gebruikersrollen:","zen-security-144":"Ondersteuning standaardrollen","zen-security-145":"Ondersteuning aangepaste rollen *Alleen Enterprise","zen-security-146":"Chat standaardrollen","zen-security-147":"Chat aangepaste rollen *Alleen Enterprise","zen-security-148":"Verken standaardrollen","zen-security-149":"Gids standaardrollen","zen-security-150":"Spreek standaardrollen","zen-security-151":"Sessietijd","zen-security-152":"Details over algemene beveiliging en gebruikerstoegang","zen-security-153":"IP-restricties","zen-security-154":"Elk Zendesk account kan de toegang tot hun Zendesk Support beperken tot gebruikers binnen een specifiek bereik van IP adressen. Alleen gebruikers van de toegestane IP-adressen zullen zich kunnen aanmelden bij uw Zendesk account. U kunt abonnees (geen agenten of admins) toestaan deze beperking te omzeilen. Voor meer informatie, zie \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408894156186\"\u003eToegang tot Zendesk Support en uw Help Center beperken met behulp van IP-restricties\u003c/a\u003e en \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408882354330\"\u003eIP-toegangsrestricties gebruiken in Chat\u003c/a\u003e.","zen-security-155":"Gehoste encryptiecertificaten voor Help Center (TLS)","zen-security-156":"Zendesk biedt gratis TLS-encryptie voor host-gemapte gids-helpcentra. Zendesk gebruikt Let's Encrypt om certificaten aan te vragen en vernieuwt het certificaat automatisch voordat het vervalt.","zen-security-157":"U kunt ook uw eigen certificaat uploaden, als u dat wilt.","zen-security-158":"Voor meer informatie over het instellen van encryptiecertificaten voor een gids-helpcentrum, zie \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408838571930#topic_dyr_bqk_j4b\"\u003eEen gehost TLS-encryptiecertificaat instellen\u003c/a\u003e.","zen-security-159":"Bestandsrestricties in Chat","zen-security-160":"Zendesk Chat biedt de mogelijkheid om te beperken welke bestandstypen worden verzonden naar agenten. U kunt er ook voor kiezen het verzenden van bestanden volledig uit te schakelen in het Chat-product. Voor meer informatie over deze functie, zie \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408886202394\"\u003eHet verzenden van bestanden in live chat beheren\u003c/a\u003e.","zen-security-161":"Audit Logs","zen-security-162":"Zendesk biedt Audit Logs aan voor accounts met Enterprise/Enterprise Plus plannen. Deze logs omvatten accountwijzigingen, gebruikerswijzigingen, app-wijzigingen, bedrijfsregels, ticketverwijderingen en instellingen. De Audit Log is beschikbaar in zowel het \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408828001434\"\u003eAdmin Center\u003c/a\u003e als de \u003ca href=\"https://developer.zendesk.com/api-reference/ticketing/account-configuration/audit_logs/\"\u003eSupport API\u003c/a\u003e. Meer informatie over Audit Logs en welke informatie beschikbaar is in de log, zie \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408828001434\"\u003eDe audit log bekijken voor wijzigingen\u003c/a\u003e.","zen-security-163":"Privébijlagen","zen-security-164":"Abonnees kunnen hun instantie zo configureren dat gebruikers zich moeten aanmelden om ticketbijlagen te bekijken. \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408832757146#topic_nrp_bnx_xdb\"\u003eMeer informatie over privébijlagen\u003c/a\u003e.","zen-security-165":"Bewerken","zen-security-166":"Zendesk heeft twee soorten bewerkingen om gevoelige gegevens te verwijderen: Handmatig bewerken biedt de mogelijkheid om gevoelige gegevens in Support-ticketcommentaren te bewerken of te verwijderen, en bijlagen veilig te verwijderen, zodat u vertrouwelijke informatie kunt beschermen. De gegevens worden via de UI of API uit tickets bewerkt om te voorkomen dat gevoelige informatie in Zendesk wordt opgeslagen. Meer informatie over bewerken via de \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408821676058#topic_sgj_g1g_cv\"\u003eUI\u003c/a\u003e of \u003ca href=\"https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_comments/#redact-string-in-comment\"\u003eAPI\u003c/a\u003e.","zen-security-167":"Automatisch bewerken maakt het automatisch bewerken van creditcardnummers uit door abonnees ingediende tickets mogelijk. Indien geactiveerd, worden creditcardnummers gedeeltelijk vervangen door lege vakjes in het ticket. Ze worden ook uit logs en databankgegevens verwijderd. Voor meer informatie over het inschakelen van deze functie en hoe creditcardnummers worden geïdentificeerd, zie \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408822124314\"\u003eCreditcardnummers uit tickets\u003c/a\u003e en uit \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408881881882\"\u003echats automatisch bewerken\u003c/a\u003e.","zen-security-168":"Spamfilter voor Gids helpcentrum","zen-security-169":"De spamfilterservice van Zendesk kan worden gebruikt om te voorkomen dat spamberichten van eindgebruikers worden gepubliceerd in uw Gids helpcentrum. \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408888801690\"\u003eMeer informatie over het filteren van spam in Gids\u003c/a\u003e.","zen-security-170":"E-mail ondertekening (DKIM/DMARC)","zen-security-171":"Zendesk biedt \u003ca href=\"http://www.dkim.org/\" target=\"_blank\"\u003eDKIM\u003c/a\u003e (Domain Keys Identified Mail) en \u003ca href=\"https://dmarc.org/\" target=\"_blank\"\u003eDMARC\u003c/a\u003e (Domain-based Message Authentication, Reporting, \u0026 Conformance) voor het ondertekenen van uitgaande e-mails van Zendesk wanneer u een extern e-maildomein op uw Zendesk moet instellen. Door een e-mailservice te gebruiken die deze functies ondersteunt, kunt u e-mailspoofing tegengaan. \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408822303386\"\u003eMeer informatie over het digitaal ondertekenen van uw e-mail\u003c/a\u003e.","zen-security-172":"Traceren van apparaten","zen-security-173":"Zendesk houdt de apparaten bij die worden gebruikt om zich aan te melden bij elke gebruikersaccount. Wanneer iemand zich aanmeldt bij een account vanaf een nieuw apparaat, wordt dit toegevoegd aan de lijst met apparaten in het profiel van die gebruiker. Die gebruiker kan een e-mailnotificatie krijgen wanneer een nieuw apparaat wordt toegevoegd en moet dit opvolgen als de activiteit verdacht lijkt. Verdachte sessies kunnen worden beëindigd via de agent UI. \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408834578074\"\u003eMeer informatie over het traceren van apparaten\u003c/a\u003e.","zen-security-174":"HR Beveiliging","zen-security-175":"Beveiligingsbewustzijn","zen-security-176":"Beleid","zen-security-177":"Zendesk heeft een uitgebreide set beveiligingsbeleidslijnen ontwikkeld die een scala aan onderwerpen bestrijken. Deze beleidslijnen worden gedeeld met en beschikbaar gesteld aan alle werknemers en contractanten met toegang tot Zendesk-informatiemiddelen.","zen-security-178":"Training","zen-security-179":"Alle werknemers volgen een beveiligingsbewustmakingstraining, die wordt gegeven bij indiensttreding en daarna jaarlijks. Alle ingenieurs krijgen jaarlijks training in veilige code. Het beveiligingsteam geeft aanvullende beveiligingsbewustzijnsupdates via e-mail, blogberichten en in presentaties tijdens interne evenementen.","zen-security-180":"Doorlichting van werknemers","zen-security-181":"Achtergrondcontroles","zen-security-182":"Zendesk voert achtergrondcontroles uit op alle nieuwe werknemers in overeenstemming met de lokale wetgeving. Deze controles zijn ook vereist voor contractanten. De achtergrondcontrole omvat verificatie van strafblad, opleiding en werk. Schoonmaakploegen zijn inbegrepen.","zen-security-183":"Vertrouwelijkheidsovereenkomsten","zen-security-184":"Alle nieuwe personeelsleden moeten een geheimhoudings- en vertrouwelijkheidsovereenkomst ondertekenen.","zen-privacy-1":"Privacy","zen-privacy-2":"Welkom bij het Wereldwijde Privacyprogramma van Zendesk","zen-privacy-3":"Zendesk heeft een formeel wereldwijd privacy- en gegevensbeschermingsprogramma dat de belangrijkste cross-functionele belanghebbenden omvat, waaronder de juridische, beveiligings-, product-, en leidinggevende afdelingen van het bedrijf. Als pleitbezorgers van privacy werken wij er hard aan dat onze services en teamleden toegewijd zijn aan de naleving van de toepasselijke regelgeving en sectorkaders.","zen-privacy-4":"Naleving","zen-privacy-5":"Australische Privacy Act van 1988 en privacybeginselen","zen-privacy-6":"De Australische Privacy Act van 1998 (zoals gewijzigd) voorziet in verscheidene rechten van betrokkenen en voegde een meldingsplicht toe voor in aanmerking komende gegevensinbreuken. In tegenstelling tot de AVG zijn er geen begrippen als verwerkingsverantwoordelijke en verwerker. \u003ca href=\"/company/anz-privacy/\"\u003ehttps://www.zendesk.com/company/anz-privacy/\u003c/a\u003e","zen-privacy-7":"Braziliaanse Lei Geral de Proteção de Dados Pessoais (LGPD)","zen-privacy-8":"De Braziliaanse Algemene Verordening Gegevensbescherming of Lei Geral de Proteção de Dados Pessoais (\"LGPD\") trad in werking op 18 september 2020. De LGPD is een alomvattende wet inzake gegevensbescherming die de activiteiten van de verwerkingsverantwoordelijken en de verwerkers van gegevens bestrijkt en individuele rechten verleent.","zen-privacy-9":"Zendesk-abonnees die persoonlijke gegevens verzamelen en opslaan in Zendesk-services kunnen worden beschouwd als \"verwerkingsverantwoordelijken\" onder de LGPD. Verwerkingsverantwoordelijken dragen de primaire verantwoordelijkheid om ervoor te zorgen dat hun verwerking van persoonsgegevens in overeenstemming is met de relevante wetgeving inzake gegevensbescherming, met inbegrip van de LGPD. Zendesk treedt op als een \"verwerker\", zoals deze term is gedefinieerd in de LGPD met betrekking tot de verwerking van persoonlijke gegevens via onze Services.","zen-privacy-10":"Abonnees kunnen onze \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408834005530\"\u003eProductgidsen\u003c/a\u003e en het \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408883628954\"\u003eBeleid inzake het verwijderen van servicegegevens\u003c/a\u003e raadplegen voor meer gedetailleerde informatie over hoe de producten van Zendesk kunnen worden gebruikt om aan te sluiten bij nalevingsinitiatieven. De nationale autoriteit voor de bescherming van gegevens (\"ANPD\") kan in de toekomst aanvullende richtlijnen uitvaardigen voor de LGPD. Zendesk zal de wetgeving actief blijven monitoren en we zullen onze abonnees op de hoogte blijven houden van functies en functionaliteit die zij kunnen gebruiken om hun inspanningen voor naleving te ondersteunen.","zen-privacy-11":"Het LGPD-addendum van Zendesk is opgenomen in de Gegevensverwerkingsovereenkomst van Zendesk. Als u de Gegevensverwerkingsovereenkomst van Zendesk wilt bekijken en/of ondertekenen, \u003ca href=\"/company/data-processing-form/\"\u003eklik dan hier.\u003c/a\u003e","zen-privacy-12":"California Consumer Privacy Act (CCPA) \u0026 California Privacy Rights Act (CPRA)","zen-privacy-13":"De \u003ca href=\"https://leginfo.legislature.ca.gov/faces/codes_displayText.xhtml?division=3.\u0026part=4.\u0026lawCode=CIV\u0026title=1.81.5\" target=\"_blank\"\u003eCalifornia Consumer Privacy Act\u003c/a\u003e, Cal. Civ. Code §§ 1798.100 et seq. (“CCPA”) is een Amerikaanse wet die is uitgevaardigd in de staat Californië en op 1 januari 2020 in werking is getreden. De wetgeving breidt de privacyrechten van bepaalde Californische consumenten uit en verplicht bepaalde bedrijven tot naleving van diverse voorschriften inzake gegevensbescherming. Zie ook de definitieve \u003ca href=\"https://oag.ca.gov/system/files/attachments/press-docs/CCPA%20March%2015%20Regs.pdf\" target=\"_blank\"\u003eCCPA-voorschriften\u003c/a\u003e en de \u003ca href=\"https://oag.ca.gov/system/files/initiatives/pdfs/19-0021A1%20%28Consumer%20Privacy%20-%20Version%203%29_1.pdf\" target=\"_blank\"\u003eCalifornia Privacy Rights Act\u003c/a\u003e (\"CPRA\"). Enkele CPRA-bepalingen zijn op 16 december 2020 in werking getreden, terwijl de overige bepalingen van de CPRA op 1 januari 2023 in werking zullen treden.","zen-privacy-14":"Zendesk-abonnees die persoonlijke informatie verzamelen en opslaan in Zendesk-services kunnen worden beschouwd als \"bedrijven\" onder de CCPA. Bedrijven dragen de primaire verantwoordelijkheid om ervoor te zorgen dat hun verwerking van persoonsgegevens in overeenstemming is met de relevante wetgeving inzake gegevensbescherming, waaronder de CCPA. Zendesk treedt op als een \"serviceprovider\", zoals deze term is gedefinieerd in de huidige versie van de CCPA met betrekking tot de verwerking van persoonlijke informatie via onze Services. Daarom verzamelt, raadpleegt, onderhoudt, gebruikt, verwerkt en draagt Zendesk de persoonlijke informatie van onze abonnees en de eindgebruikers van onze abonnees die via de Services wordt verwerkt, uitsluitend over met het doel onze verplichtingen uit hoofde van onze bestaande overeenkomst(en) met onze abonnees na te komen; en voor geen enkel ander commercieel doel dan de nakoming van dergelijke verplichtingen en de verbetering van de Services die wij leveren.","zen-privacy-15":"Wij \"verkopen\" de persoonlijke informatie van onze abonnees niet, zoals gedefinieerd onder de CCPA. We kunnen geaggregeerde en/of geanonimiseerde informatie over het gebruik van de Service(s), die volgens de CCPA niet als persoonlijke informatie wordt beschouwd, delen met derden om ons te helpen de Services te ontwikkelen en verbeteren en onze abonnees relevantere content en services aan te bieden, zoals beschreven in onze overeenkomsten met abonnees.","zen-privacy-16":"Het CCPA-addendum van Zendesk is opgenomen in de Gegevensverwerkingsovereenkomst van Zendesk. Als u de Gegevensverwerkingsovereenkomst van Zendesk wilt bekijken en/of ondertekenen, \u003ca href=\"/company/data-processing-form/\"\u003eklik dan hier.\u003c/a\u003e","zen-privacy-17":"Canadese Personal Information Protection and Electronic Documents Act (PIPEDA)","zen-privacy-18":"De Canadese Personal Information Protection and Electronic Documents Act is in 2000 in werking getreden en is opgebouwd rond tien beginselen van eerlijke informatie, die de regels vormen voor de verzameling, het gebruik, de toegang en de bekendmaking van persoonlijke informatie. In oktober 2021 stelden de International Technology Association of Canada en de Information Technology Industry Council wijzigingen in de PIPEDA voor om de Canadese burgers meer privacy- en transparantierechten te geven.","zen-privacy-19":"Gegevensverwerkingsovereenkomst (DPA)","zen-privacy-20":"U kunt de DPA van Zendesk \u003ca href=\"/company/data-processing-form/\"\u003ehier\u003c/a\u003e bekijken en/of ondertekenen. De DPA van Zendesk heeft betrekking op de specifieke verwerkingsactiviteiten en beveiligingsmaatregelen die van toepassing zijn op onze Services.","zen-privacy-21":"Abonnees kunnen onze \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408834005530\"\u003eProductgidsen\u003c/a\u003e en het \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408883628954\"\u003eBeleid inzake het verwijderen van servicegegevens\u003c/a\u003e lezen voor gedetailleerde informatie over hoe ze de producten van Zendesk kunnen gebruiken om te helpen bij de naleving van de wetgeving inzake privacy en gegevensbescherming.","zen-privacy-22":"Europese Algemene verordening gegevensbescherming (AVG)","zen-privacy-23":"Sinds onze oprichting is de aanpak van Zendesk verankerd door een sterke toewijding aan privacy, veiligheid, naleving en transparantie. Deze aanpak omvat ondersteuning van onze abonnees bij de naleving van de EU-vereisten inzake gegevensbescherming, zoals die welke zijn vastgelegd in de \u003ca href=\"https://eur-lex.europa.eu/legal-content/en/TXT/?uri=CELEX%3A32016R0679\" target=\"_blank\"\u003eAlgemene verordening gegevensbescherming\u003c/a\u003e (\"AVG\").","zen-privacy-24":"Als een abonnee persoonsgegevens van EU-burgers verzamelt, overdraagt, host of analyseert, vereist de AVG dat de abonnee een beroep doet op derde gegevensverwerkers die garanderen dat zij in staat zijn de technische en organisatorische vereisten van de AVG toe te passen. Om het vertrouwen van onze abonnees verder te verdienen, werd onze Gegevensverwerkingsovereenkomst (Data Processing Agreement, \"DPA\") bijgewerkt om onze klanten contractuele verbintenissen aan te bieden met betrekking tot onze naleving van de toepasselijke EU-wetgeving inzake gegevensbescherming en om aanvullende contractuele bepalingen te implementeren die vereist zijn door de AVG.","zen-privacy-25":"\u003cstrong\u003eBindende bedrijfsvoorschriften (BCR's)\u003c/strong\u003e: Bindende bedrijfsvoorschriften (Binding Corporate Rules, \"BCR's\") zijn bedrijfsbreed beleid inzake gegevensbescherming dat door de Europese gegevensbeschermingsautoriteiten is goedgekeurd om de doorgifte van persoonsgegevens binnen een concern van de Europese Economische Ruimte (\"EER\") naar landen buiten de EER te vergemakkelijken. BCR's zijn gebaseerd op strikte privacybeginselen die door de gegevensbeschermingsautoriteiten van de Europese Unie zijn vastgesteld en vereisen intensief overleg met die autoriteiten. Abonnees kunnen de volledige lijst van goedgekeurde entiteiten op de Goedgekeurde lijst van bindende bedrijfsvoorschriften \u003ca href=\"https://edpb.europa.eu/our-work-tools/our-documents/other/pre-gdpr-bcrs-overview-list-0_en\" target=\"_blank\"\u003ehier\u003c/a\u003e vinden. In 2017 voltooide Zendesk het EU-goedkeuringsproces met de Ierse Data Protection Commissioner (\"DPC\") (collegiaal getoetst door zowel het Britse Information Commissioner's Office als de Nederlandse Gegevensbeschermingsautoriteit) voor BCR's als verwerker en als verwerkingsverantwoordelijke. Deze belangrijke wettelijke goedkeuring bekrachtigde de implementatie door Zendesk van de hoogst mogelijke normen voor de bescherming van persoonsgegevens wereldwijd, die zowel de persoonsgegevens van zijn klanten als zijn werknemers bestrijken. Zendesk is een van de eerste softwarebedrijven ter wereld die goedkeuring heeft gekregen voor zijn BCR's; en was het tweede bedrijf ooit dat goedkeuring kreeg van de Ierse DPC.","zen-privacy-26":"Om toegang te krijgen tot de BCR's van Zendesk, gaat u naar:\r\n\u003cul\u003e\r\n\u003cli\u003e\u003ca href=\"https://d1eipm3vz40hy0.cloudfront.net/pdf/Zendesk-BCR-Processor-Policy-2023.pdf\" target=\"_blank\"\u003eZendesk's Processor Binding Bedrijfsregels\u003c/a\u003e\u003c/li\u003e\r\n\u003cli\u003e\u003ca href=\"https://d1eipm3vz40hy0.cloudfront.net/pdf/Zendesk-BCR-Controller-Policy-2023.pdf\" target=\"_blank\"\u003eZendesk's Controller Bindende Bedrijfsregels\u003c/a\u003e\u003c/li\u003e\r\n\u003cli\u003e\u003ca href=\"https://d1eipm3vz40hy0.cloudfront.net/pdf/Zendesk-UK-BCR-Processor-Policy.pdf\" target=\"_blank\"\u003eZendesk's Verwerker UK Bindende Bedrijfsregels\u003c/a\u003e\u003c/li\u003e\r\n\u003cli\u003e\u003ca href=\"https://d1eipm3vz40hy0.cloudfront.net/pdf/Zendesk-UK-BCR-Controller-Policy.pdf\" target=\"_blank\"\u003eZendesk's Controller UK Binding Corporate Rules\u003c/a\u003e\u003c/li\u003e\r\n\u003c/ul\u003e","zen-privacy-27":"\u003cstrong\u003eVerzoeken van betrokkenen\u003c/strong\u003e: Een persoon die zijn/haar rechten inzake gegevensbescherming wenst uit te oefenen met betrekking tot persoonsgegevens die door ons worden opgeslagen of verwerkt namens een abonnee van ons binnen de Servicegegevens van de abonnee (met inbegrip van het verzoeken om toegang tot, of om correctie, wijziging, verwijdering, overdracht of beperking van de verwerking van dergelijke persoonsgegevens), dient dergelijke vraag te richten aan onze abonnee (de verwerkingsverantwoordelijke). Na ontvangst van een verzoek van een van onze abonnees om persoonsgegevens uit Zendesk te verwijderen, zullen wij binnen dertig (30) dagen op dergelijk verzoek reageren. Wij bewaren de persoonsgegevens die wij namens onze abonnees verwerken en opslaan zo lang als nodig is om de Services aan onze abonnees te verlenen.","zen-privacy-28":"\u003cstrong\u003eGegevensbeschermingsfunctionaris\u003c/strong\u003e: De Gegevensbeschermingsfunctionaris (Data Protection Officer, “DPO”) van Zendesk is te bereiken op \u003ca href=\"mailto:euprivacy@zendesk.com\"\u003eeuprivacy@zendesk.com\u003c/a\u003e.","zen-privacy-29":"\u003cstrong\u003ePrivacy Shield\u003c/strong\u003e: Het Amerikaanse Department of Commerce heeft, samen met de Europese Commissie en de Zwitserse regering, de EU-VS en Zwitsers-VS Privacy Shield Frameworks (\"Privacy Shield\") gecreëerd om bedrijven een mechanisme te bieden om persoonsgegevens van de Europese Unie naar de Verenigde Staten door te geven op een manier die een passend beschermingsniveau biedt in het kader van de Europese wetgeving inzake gegevensbescherming. Zendesk heeft gecertificeerd dat het voldoet aan de EU-VS en Zwitsers-VS Privacy Shield frameworks aan het Amerikaanse Department of Commerce en is toegevoegd aan de \u003ca href=\"https://www.privacyshield.gov/list\" target=\"_blank\"\u003elijst van het Department of Commerce van zelf-gecertificeerde deelnemers aan het Privacy Shield\u003c/a\u003e. Onze certificeringen bevestigen dat wij voldoen aan de Privacy Shield-beginselen voor de overdracht van Europese en Zwitserse persoonsgegevens naar de Verenigde Staten.","zen-privacy-30":"Op 16 juli 2020 heeft het Hof van Justitie van de Europese Unie (\"HJEU\") een arrest gewezen \u003ca href=\"https://curia.europa.eu/juris/document/document.jsf;jsessionid=4528917D00F26AA7F4E0B5054675E3DE?text=\u0026docid=228677\u0026pageIndex=0\u0026doclang=en\u0026mode=lst\u0026dir=\u0026occ=first\u0026part=1\u0026cid=9802496\" target=\"_blank\"\u003ewaarbij het EU-VS Privacy Shield-programma ongeldig werd verklaard\u003c/a\u003e. We begrijpen dat u vragen kunt hebben over de ongeldigverklaring van het Privacy Shield en de positie van Zendesk in dit verband, dus hebben we \u003ca href=\"/blog/update-privacy-shield-invalidation-european-court-justice/\"\u003edit blogbericht\u003c/a\u003e gepubliceerd om u te helpen met uw vragen.","zen-privacy-31":"Schrems II en Transfer Impact Assessments:","zen-privacy-32":"Frankrijk Hébergeur de Données de Santé (HDS of Hosting van gezondheidsgegevens)","zen-privacy-33":"HDS stelt zorgaanbieders in Frankrijk in staat om het Zendesk-platform voor klantenservice en -communicatie te gebruiken met het vertrouwen dat ons platform beschikt over passende technische en bestuurlijke maatregelen om persoonlijke gezondheidsinformatie (PGI) te beveiligen en te beschermen. Aanvullende informatie is \u003ca href=\"/blog/zendesk-obtains-hds-certification/\"\u003ehier\u003c/a\u003e beschikbaar.","zen-privacy-34":"Nieuw-Zeelandse Privacy Act 2020 en de bijbehorende informatieprivacybeginselen","zen-privacy-35":"De Nieuw-Zeelandse Privacy Act 2020, die op 1 december 2020 van kracht is geworden, is van toepassing op agentschappen en handhaaft het op beginselen gebaseerde kader van de wet van 1993. De wet van 2020 bepaalt dat organisaties ervoor moeten zorgen dat persoonlijke informatie die buiten Nieuw-Zeeland wordt verzonden, adequaat wordt beschermd en voegde verplichte voorschriften voor de kennisgeving van inbreuken toe. \u003ca href=\"/company/anz-privacy/\"\u003ehttps://www.zendesk.com/company/anz-privacy/\u003c/a\u003e","zen-privacy-36":"Singapore Personal Data Protection Act (PDPA)","zen-privacy-37":"De Personal Data Protection Act van Singapore stelt gegevensbeschermingswetten vast die vanaf 2 juli 2014 van toepassing zijn op het verzamelen, gebruiken en openbaar maken van Persoonsgegevens. Zendesk is een erkende gegevensintermediair van de Infocomm Development Authority of Singapore (IDA) als een Software-as-a-Service (\"SaaS\") serviceprovider. Aanvullende informatie is \u003ca href=\"/company/singapore-pdpa/\"\u003ehier\u003c/a\u003e beschikbaar.","zen-privacy-38":"Verenigd Koninkrijk GDPR en Brexit","zen-privacy-39":"Het Verenigd Koninkrijk heeft zich op 31 januari 2020 uit de Europese Unie teruggetrokken. Op 28 juni 2021 heeft de Europese Commissie in het kader van de AVG \u003ca href=\"https://ec.europa.eu/commission/presscorner/detail/en/ip_21_3183\" target=\"_blank\"\u003eadequaatheidsbesluiten\u003c/a\u003e vastgesteld voor de doorgifte van persoonsgegevens aan het Verenigd Koninkrijk.","zen-privacy-40":"United States Health Insurance Portability and Accountability Act (HIPAA) en Business Associate Agreement (BAA)","zen-privacy-41":"Om een HIPAA-enabled account te verkrijgen, dient u (1) de Advanced Security Deployed Associated Service of Advanced Compliance Deployed Associated Service Add-On aan te schaffen; (2) een reeks beveiligingsconfiguraties in te schakelen zoals uiteengezet door Zendesk; en (3) onze \u003ca href=\"/company/business-associate-agreement/\"\u003eBusiness Associate Agreement\u003c/a\u003e (\"BAA\") te ondertekenen. Zie \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/360048514934\"\u003eGeavanceerde Naleving\u003c/a\u003e voor meer details, waaronder een lijst van welke Services HIPAA-enabled kunnen zijn.","zen-privacy-42":"Details servicegegevens van abonnees","zen-privacy-43":"Servicegegevens zijn alle informatie, inclusief persoonsgegevens, die worden opgeslagen in of verzonden via de Zendesk Services door, of namens, onze abonnees en hun eindgebruikers. We gebruiken Servicegegevens om onze Services te exploiteren en te verbeteren, klanten te helpen bij de toegang tot en het gebruik van de Services, te reageren op vragen van abonnees en mededelingen te versturen met betrekking tot de Services.","zen-privacy-44":"\u003cstrong\u003eToegang\u003c/strong\u003e: Zendesk biedt een geavanceerde set toegangs- en encryptiefuncties om klanten te helpen hun informatie effectief te beschermen. We hebben geen toegang tot of gebruik van klanteninhoud voor andere doeleinden dan het leveren, onderhouden en verbeteren van de Zendesk services en zoals anderszins vereist door de wet. Zie \u003ca href=\"#product-security\"\u003ehier\u003c/a\u003e voor aanvullende informatie.","zen-privacy-45":"\u003cstrong\u003eData Hosting\u003c/strong\u003e: Zendesk maakt gebruik van Amazon Web Services om servicegegevens te hosten, zoals \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408825765530\"\u003ehier\u003c/a\u003e en in het \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408883599130\"\u003eRegionale data hosting-beleid\u003c/a\u003e wordt beschreven. Voor aanvullende informatie, zie ook het \u003ca href=\"#cloud-security\"\u003ehoofdstuk Veiligheid\u003c/a\u003e.","zen-privacy-46":"\u003cstrong\u003eStandaardgegevenstypes die door de Service worden verzameld\u003c/strong\u003e: Zendesk heeft een \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408837672346\"\u003elijst van datapunten\u003c/a\u003e gemaakt, gecategoriseerd per product. Voor een volledig beeld van de gegevenstypen kunnen de abonnees deze lijst gebruiken in combinatie met hun specifieke beoogde gebruikssituatie en de resulterende gegevenstypen.","zen-privacy-47":"\u003cstrong\u003eWettelijke of overheidsverzoeken\u003c/strong\u003e: Privacy, gegevensbeveiliging en vertrouwen van abonnees zijn onze topprioriteiten. Zendesk maakt geen servicegegevens bekend, behalve wanneer dit nodig is om onze services te verlenen en om te voldoen aan de toepasselijke wetgeving, zoals uiteengezet in ons \u003ca href=\"/company/agreements-and-terms/privacy-notice/\"\u003ePrivacybeleid\u003c/a\u003e. Om onze abonnees te helpen bij het uitvoeren van nalevingscontroles, hebben wij aanvullende bronnen: \u003ca href=\"/company/privacy-and-data-protection/#transparency-report\"\u003eTransparantierapport\u003c/a\u003e en \u003ca href=\"/company/agreements-and-terms/government-data-request-policy/\"\u003eBeleid inzake overheidsverzoeken\u003c/a\u003e.","zen-privacy-48":"\u003cstrong\u003eEigendom\u003c/strong\u003e: Vanuit het oogpunt van privacy is de abonnee de verwerkingsverantwoordelijke van de servicegegevens en is Zendesk een verwerker. Dit betekent dat gedurende de tijd dat u zich abonneert op de services van Zendesk, u eigenaar blijft van en controle houdt over de servicegegevens in uw Zendesk-instantie.","zen-privacy-49":"\u003cstrong\u003eReplicatie\u003c/strong\u003e: Zendesk repliceert periodiek gegevens ten behoeve van archivering, back-up en audit logs. Wij gebruiken Amazon Web Services (AWS) om een deel van de informatie op te slaan waarvan een back-up wordt gemaakt, zoals database-informatie en bijlagenbestanden. Zie ons \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408883599130\"\u003eRegionaal data hosting-beleid\u003c/a\u003e voor meer details.","zen-privacy-50":"\u003cstrong\u003eBeveiliging\u003c/strong\u003e: Zendesk geeft prioriteit aan gegevensbeveiliging en combineert enterprise-class beveiligingsfuncties met uitgebreide audits van onze toepassingen, systemen en netwerken om ervoor te zorgen dat abonnee- en bedrijfsgegevens worden beschermd. Zie aanvullende informatie \u003ca href=\"#security\"\u003ehier\u003c/a\u003e.","zen-privacy-51":"\u003cstrong\u003eVeiligheidsincidenten\u003c/strong\u003e: Voor meer informatie over het beheer van veiligheidsincidenten, zie onze \u003ca href=\"#cloud-security\"\u003eReactie op veiligheidsincidenten\u003c/a\u003e.","zen-privacy-52":"\u003cstrong\u003eSub-verwerkers\u003c/strong\u003e: Zendesk kan gebruikmaken van sub-verwerkers, waaronder gelieerde ondernemingen van Zendesk, evenals externe bedrijven, om de Services te leveren, te beveiligen of te verbeteren, en dergelijke subverwerkers kunnen toegang hebben tot Servicegegevens. Ons \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408883061530\"\u003ebeleid inzake sub-verwerkers\u003c/a\u003e bevat een bijgewerkte lijst van de namen en locaties van alle sub-verwerkers.","zen-privacy-53":"\u003cstrong\u003eBeëindiging\u003c/strong\u003e: Zendesk onderhoudt een \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408883628954\"\u003eBeleid inzake het verwijderen van servicegegevens\u003c/a\u003e waarin de processen van Zendesk voor het verwijderen van gegevens bij beëindiging of afloop van het Zendesk-abonnement van de abonnee worden beschreven.","zen-privacy-54":"Beleidslijnen in verband met privacy","zen-privacy-55":"Cookiebeleid en In-Product Cookiebeleid","zen-privacy-56":"Zendesk en geautoriseerde derde partijen kunnen cookies en andere informatieverzamelingstechnologieën gebruiken voor een verscheidenheid van doeleinden. Voor gedetailleerde informatie over het gebruik van cookies en andere trackingtechnologieën, gelieve de volgende beleidslijnen te raadplegen:","zen-privacy-57":"https://www.zendesk.com/company/agreements-and-terms/cookie-policy/","zen-privacy-58":"https://support.zendesk.com/hc/en-us/articles/360022367393-Zendesk-In-Product-Cookie-Policy","zen-privacy-59":"Beleid inzake het verwijderen van servicegegevens","zen-privacy-60":"https://support.zendesk.com/hc/en-us/articles/360022185214-Zendesk-Service-Data-Deletion-Policy","zen-privacy-61":"Privacyverklaring","zen-privacy-62":"https://www.zendesk.com/company/agreements-and-terms/privacy-policy/","zen-privacy-63":"Model van gedeelde verantwoordelijkheid","zen-privacy-64":"https://support.zendesk.com/hc/en-us/articles/360050371513-The-Zendesk-Shared-Responsibility-Model","zen-privacy-65":"Applicatie-eigenschappen met betrekking tot privacy","zen-privacy-66":"Tools voor privacy en gegevensbescherming","zen-privacy-67":"Zendesk heeft voor elk van zijn producten tools om te helpen bij gebruikersverzoeken en andere verplichtingen onder de toepasselijke privacy- en gegevensbeschermingswet- en regelgeving, zoals toegang tot gegevens, correctie, portabiliteit, verwijdering en bezwaar. Voor meer informatie over de functies en functionaliteit in elk Zendesk-product, zie \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408834005530\"\u003eVoldoen aan privacy en gegevensbescherming in Zendesk-producten\u003c/a\u003e.","zen-privacy-68":"Toegangsbeheer","zen-privacy-69":"Zendesk biedt een geavanceerde set toegangs- en encryptiefuncties om abonnees te helpen hun informatie effectief te beschermen. We hebben geen toegang tot of gebruik van abonneegegevens voor andere doeleinden dan het leveren, onderhouden en verbeteren van de Zendesk services en zoals anderszins vereist door de toepasselijke wetgeving. Aanvullende informatie is \u003ca href=\"#product-security\"\u003ehier\u003c/a\u003e beschikbaar.","zen-privacy-70":"Certificeringen","zen-privacy-71":"Zendesk heeft een aantal internationaal erkende certificeringen en accreditaties behaald die aantonen dat het voldoet aan garantieraamwerken van derden. Beveiligingscertificeringen worden \u003ca href=\"#artifacts\"\u003ehier\u003c/a\u003e beschreven.","zen-privacy-72":"Plaats van data hosting","zen-privacy-73":"Abonnees die de \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408838409754\"\u003eData Center Location Deployed Associated Service\u003c/a\u003e (\"Data Center Location Add-on\") aanschaffen, of de Data Center Location-functionaliteit in hun Service Plan hebben, hebben de mogelijkheid om de regio waarin hun Servicegegevens worden gehost te selecteren uit een lijst van beschikbare Zendesk-regio's.","zen-privacy-74":"Privacy by Design","zen-privacy-75":"Zendesk heeft een robuust wereldwijd privacy- en gegevensbeschermingsprogramma, dat een uniforme aanpak hanteert voor privacy- en informatiebeheer om klanten flexibiliteit te bieden bij het beheren van persoonsgegevens die in de systemen van Zendesk leven. Zie onze productgidsen voor meer informatie: \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408834005530\"\u003eVoldoen aan privacy en gegevensbescherming in Zendesk-producten\u003c/a\u003e.","zen-privacy-76":"Bewerking / Gegevensminimalisering","zen-privacy-77":"Zendesk biedt twee manieren van bewerken aan om gevoelige gegevens te verwijderen:","zen-privacy-78":"Handmatig bewerken biedt de mogelijkheid om gevoelige gegevens in Support-ticketcommentaren te bewerken of te verwijderen, en bijlagen veilig te verwijderen, zodat u vertrouwelijke informatie kunt beschermen. De gegevens worden via de UI of API uit tickets bewerkt om te voorkomen dat gevoelige informatie in Zendesk wordt opgeslagen. \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408846470170\"\u003eMeer informatie over bewerken via de UI of API\u003c/a\u003e.","zen-privacy-79":"Automatisch bewerken maakt automatische bewerking van creditcardnummers uit door Agenten of Eindgebruikers ingediende tickets mogelijk. Indien geactiveerd, worden creditcardnummers gedeeltelijk vervangen door lege vakjes in het ticket. De nummers worden ook uit logs en databankgegevens verwijderd. \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408822124314\"\u003eOntdek hoe u deze functie inschakelt en hoe de creditcardnummers worden geïdentificeerd\u003c/a\u003e.","zen-legal-1":"Juridisch","zen-legal-2":"Onze overeenkomsten en beleidslijnen bieden onze abonnees transparantie en gedetailleerde informatie over de Services van Zendesk, die op hun beurt onze abonnees ondersteunen bij het voldoen aan hun eigen wettelijke en nalevingsnormen.","zen-legal-3":"Overeenkomsten","zen-legal-4":"Zendesk biedt verschillende gegevensverwerkingsovereenkomsten en andere addenda ter ondersteuning van de naleving van de privacywetgeving door abonnees, die \u003ca href=\"/company/agreements-and-terms/\"\u003ehier\u003c/a\u003e kunnen worden ondertekend. Deze omvatten:","zen-legal-5":"Gegevensverwerkingsovereenkomst \u003ca href=\"/company/data-processing-form/\" class=\"anchor\"\u003e(DPA)\u003c/a\u003e","zen-legal-6":"California Consumer Privacy Act \u003ca href=\"/company/ccpa-addendum/\" class=\"anchor\"\u003e(CCPA)\u003c/a\u003e Addendum","zen-legal-7":"Brazil Lei Geral de Proteção de Dados Pessoais \u003ca href=\"https://powerforms.docusign.net/527cab9f-c129-4998-b88c-57309efba92a?env=na1\u0026acct=a7a358c4-b8d0-44b1-8d0e-0e02ee4195fe\" class=\"anchor\" target=\"_blank\"\u003e(LGPD)\u003c/a\u003e Addendum","zen-legal-8":"United States HIPAA Business Associate Agreement \u003ca href=\"/company/business-associate-agreement/\" class=\"anchor\"\u003e(BAA)\u003c/a\u003e","zen-legal-9":"Hoofddienstverleningsovereenkomst\r\n \u003ca href=\"/company/agreements-and-terms/main-services-agreement/\" class=\"anchor\"\u003e(MSA)\u003c/a\u003e","zen-legal-10":"Beleid","zen-legal-11":"Aanvullende beleidslijnen van Zendesk zijn \u003ca href=\"/company/legal/\"\u003ehier\u003c/a\u003e beschikbaar.","zen-legal-12":"Toegankelijkheidsbeleid","zen-legal-13":"Abonnees kunnen gebruik maken van onze Voluntary Product Accessibility Template bij het maken van hun voorlopige beoordelingen.","zen-legal-14":"Gedrags- en ethische code","zen-legal-15":"De minimumnormen die wij verwachten van onze bestuurders, leidinggevenden, werknemers en tijdelijke werknemers bij de uitvoering van onze activiteiten.","zen-legal-16":"Cookiebeleid","zen-legal-17":"Gedetailleerde informatie over hoe en wanneer wij cookies gebruiken op Zendesk-websites.","zen-legal-18":"Beleid inzake cookies in producten","zen-legal-19":"Biedt informatie over hoe en wanneer Zendesk cookies gebruikt binnen de Zendesk services.","zen-legal-20":"Kennisgeving inzake inbreuk op het auteursrecht \u0026 Beleid inzake intrekking","zen-legal-21":"Hoe Zendesk omgaat met meldingen van inbreuk.","zen-legal-22":"Beleid inzake het verwijderen van gegevens","zen-legal-23":"Hoe de Servicegegevens van onze Abonnees worden verwijderd in verband met de annulering, beëindiging of migratie van een Account binnen de Zendesk services.","zen-legal-24":"Beleid inzake wettelijke of overheidsverzoeken","zen-legal-25":"Behandelt de procedure van Zendesk voor het reageren op een verzoek van een rechtshandhavings- of andere overheidsinstantie.","zen-legal-26":"Privacyverklaring","zen-legal-27":"Beschrijft hoe Zendesk persoonlijke gegevens die geen servicegegevens zijn, verzamelt, gebruikt, deelt en beveiligt.","zen-legal-28":"Regionaal data hosting-beleid","zen-legal-29":"Waar servicegegevens van Zendesk gehost kunnen worden als een Abonnee de Data Center Location Add-On koopt of inschakelt.","zen-legal-30":"Beleid inzake verantwoorde bekendmaking","zen-legal-31":"Programma's voor beveiligingsonderzoekers om ontdekkingen van beveiligingslekken in de Zendesk services te melden.","zen-legal-32":"Transparantierapport","zen-legal-33":"\u003cstrong\u003eBekendmaking van servicegegevens\u003c/strong\u003e: Zendesk maakt alleen servicegegevens bekend aan derden wanneer de bekendmaking noodzakelijk is om de services te verlenen of te verbeteren of vereist is om te voldoen aan rechtmatige verzoeken van overheidsinstanties. Zie ons \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/5040452168090\" target=\"_blank\"\u003eBeleid inzake gegevensverzoeken van de overheid\u003c/a\u003e en het \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/5040336930970\" target=\"_blank\"\u003eTransparantierapport van Zendesk\u003c/a\u003e.","zen-legal-34":"Actueel per: 24 september 2021.","zen-legal-35":"OVER ONS TRANSPARANTIERAPPORT","zen-legal-36":"Zendesk ontvangt, net als veel technologiebedrijven, af en toe verzoeken van wetshandhavingsinstanties in de Verenigde Staten en elders, die persoonlijke informatie opvragen die door Zendesk namens een klant wordt verwerkt. Dergelijke verzoeken kunnen de vorm aannemen van een dagvaarding, een rechterlijk bevel, een huiszoekingsbevel, een National Security Letter of bevelen uitgevaardigd krachtens de Foreign Intelligence Surveillance Act. Zendesk moet voldoen aan geldige overheidsverzoeken om persoonlijke informatie.","zen-legal-37":"Tegelijkertijd hecht Zendesk veel waarde aan het behoud van het vertrouwen van onze klanten. Een manier om dat vertrouwen te behouden is om Zendesk-klanten en het publiek te informeren over geldige overheidsverzoeken. Daartoe hebben wij dit transparantierapport opgesteld.","zen-legal-38":"Dit transparantierapport bevat informatie over wetshandhavingsverzoeken om persoonlijke informatie die wij in de eerste helft van 2021 (van 1 januari 2021 tot en met 30 juni 2021) hebben ontvangen. Zendesk zal ongeveer elke zes maanden bijgewerkte rapporten verstrekken voor de voorafgaande periode van zes maanden.","zen-legal-39":"Voor meer informatie over de aanpak van Zendesk m.b.t. het reageren op wetshandhavingsverzoeken om informatie, leest u ons Beleid inzake gegevensverzoeken van de overheid \u003ca href=\"/company/agreements-and-terms/government-data-request-policy/\"\u003ehier\u003c/a\u003e.","zen-legal-40":"Verzoeken van de wetshandhaving in de Verenigde Staten:","zen-legal-41":"Meer informatie over de \u003ca href=\"/company/agreements-and-terms/government-data-request-policy/\"\u003eaanpak van Zendesk m.b.t. het reageren op wetshandhavingsverzoeken om persoonlijke informatie\u003c/a\u003e.","zen-legal-table-1":"\u003ctable\u003e\u003cthead\u003e\u003ctr\u003e\u003cth\u003eType verzoek\u003c/th\u003e\u003cth\u003eAantal verzoeken\u003c/th\u003e\u003cth\u003eInhoudsgegevens die bekend zijn gemaakt\u003c/th\u003e\u003cth\u003eNiet-inhoudsgegevens die bekend zijn gemaakt\u003c/th\u003e\u003c/tr\u003e\u003c/thead\u003e\u003ctbody\u003e\u003ctr\u003e\u003ctd\u003eDagvaarding\u003c/td\u003e\u003ctd\u003e4\u003c/td\u003e\u003ctd\u003e0\u003c/td\u003e\u003ctd\u003e4\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eRechterlijk bevel\u003c/td\u003e\u003ctd\u003e1\u003c/td\u003e\u003ctd\u003e0\u003c/td\u003e\u003ctd\u003e1\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eBevelschrift tot huiszoeking\u003c/td\u003e\u003ctd\u003e2\u003c/td\u003e\u003ctd\u003e2\u003c/td\u003e\u003ctd\u003e0\u003c/td\u003e\u003c/tr\u003e\u003c/tbody\u003e\u003c/table\u003e","zen-legal-42":"Verzoeken van niet-Amerikaanse wetshandhavingsinstanties:","zen-legal-43":"Hoewel Zendesk gevestigd is in de Verenigde Staten, zijn we als bedrijf ook aanwezig in verschillende andere landen. Wanneer wij verzoeken ontvangen van niet-Amerikaanse overheden, werken wij samen met Amerikaanse en niet-Amerikaanse adviseurs om de geldigheid van het verzoek vast te stellen en na te gaan of wij kunnen reageren volgens de Amerikaanse en andere toepasselijke wetten","zen-legal-table-2":"\u003ctable\u003e\u003cthead\u003e\u003ctr\u003e\u003cth\u003eType verzoek\u003c/th\u003e\u003cth\u003eAantal verzoeken\u003c/th\u003e\u003cth\u003eAantal keren dat gegevens zijn verstrekt\u003c/th\u003e\u003c/tr\u003e\u003c/thead\u003e\u003ctbody\u003e\u003ctr\u003e\u003ctd\u003eInformele verzoeken\u003c/td\u003e\u003ctd\u003e8\u003c/td\u003e\u003ctd\u003e0\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eNiet-Amerikaanse overheidsverzoeken op grond van een MLAT\u003c/td\u003e\u003ctd\u003e0\u003c/td\u003e\u003ctd\u003eN/A\u003c/td\u003e\u003c/tr\u003e\u003c/tbody\u003e\u003c/table\u003e","zen-legal-44":"Definities","zen-legal-45":"\u003cstrong\u003eInhoudsgegevens\u003c/strong\u003e: Omvat de inhoud van de communicatie van Eindgebruikers met een Account, zoals de inhoud van Zendesk Support Tickets en Zendesk Chats. Inhoudsgegevens worden over het algemeen beschouwd als servicegegevens zoals gedefinieerd in de Hoofddienstverleningsovereenkomst van Zendesk.","zen-legal-46":"\u003cstrong\u003eNiet-inhoudsgegevens\u003c/strong\u003e: Alle gegevens die geen inhoudsgegevens zijn. Het kan accountgegevens bevatten zoals gedefinieerd in het Privacybeleid van Zendesk (zoals de naam en contactgegevens van de accounteigenaar, factureringsgegevens van de account, duur van de service, soorten gebruikte services en aanmeldingsgegevens voor de account). Bovendien, als Zendesk een gerechtelijk bevel ontvangt, dan kunnen niet-inhoudsgegevens ook niet-inhoudsmetagegevens omvatten met betrekking tot de communicatie van Eindgebruikers met een Account, wat Servicegegevens zijn.","zen-legal-47":"\u003cstrong\u003eGerechtelijk bevel\u003c/strong\u003e: Een bevel dat door een rechter wordt uitgevaardigd nadat hij heeft vastgesteld dat er redelijke gronden zijn om aan te nemen dat de gevraagde informatie relevant en wezenlijk is voor een lopend strafrechtelijk onderzoek.","zen-legal-48":"\u003cstrong\u003eFISA-bevelen\u003c/strong\u003e: Een in de VS uitgevaardigd bevel of verzoek uit hoofde van de Foreign Intelligence Surveillance Act voor gebruikersinformatie.","zen-legal-49":"\u003cstrong\u003eMLAT (mutual legal assistance treaty)\u003c/strong\u003e: Zendesk vereist dat entiteiten die geen Amerikaanse overheidsinstanties zijn de juiste internationaalrechtelijke processen gebruiken, zoals via een MLAT, om klantgegevens te verkrijgen.","zen-legal-50":"\u003cstrong\u003eNational Security Letters\u003c/strong\u003e: Een national security letter uitgevaardigd onder 18 U.S.C. § 2709","zen-legal-51":"\u003cstrong\u003eHuiszoekingsbevel\u003c/strong\u003e: Een bevel dat door een rechter wordt uitgevaardigd nadat de rechtshandhaving een waarschijnlijke oorzaak heeft gevonden. Voor het verkrijgen van inhoudsgegevens is een bevelschrift tot huiszoeking vereist.","zen-legal-52":"\u003cstrong\u003eDagvaarding\u003c/strong\u003e: Een dwangbevel van een overheidsinstantie tot overlegging van documenten in een strafzaak (zoals een dagvaarding van een jury)","_wp_page_template":"templates/page-trust-center.php","_edit_lock":"1705705534:5371","_edit_last":"5371","zen-security-185":"\u003cdiv class=\"trial-button js-trial-button js-localized-content js-hide-if-no-subs\" data-deeplinkuri=\"/admin/security/security_documents\" data-product=\"support\" data-show-for=\"\" data-hide-for=\"\"\u003e\u003ca href=\"/admin/security/security_documents/\" style=\"display: none;\" class=\" button button-medium button-primary-default\" data-product=\"support\" data-modal-id=\"\" data-plan=\"\" target=\"\"\u003eStart je gratis proefperiode\u003c/a\u003e\u003cul class=\"subdomainlogin js-subdomainlogin singlebutton\" data-product=\"support\" data-action=\"\" style=\"display: none;\"\u003e\u003cli\u003e\u003ca href=\"#\" class=\"login-btn button button-medium button-primary-default\" data-modal-id=\"\" target=\"\"\u003eGa naar Admin UI\u003c/a\u003e\u003cul\u003e\u003c/ul\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/div\u003e","zen-footer-1":"Hopelijk is dit het begin van een prachtige samenwerking","zen-footer-2":"Meld je aan voor een proefperiode","zen-footer-3":"Volg een rondleiding","katamari-form-gen-lead-h4":"Direct Download bronnen (non-NDA)","katamari-form-gen-lead-p-0":"Zelfs onze hulpbronnen worden beschermd. Om toegang te krijgen, gelieve het korte formulier hieronder in te vullen.","katamari-form-gen-lead-submit":"Download hulpmiddelen","katamari-form-gen-lead-success-head":"Uw verzoek werd verzonden!\u003cbr\u003e \u003cbr\u003e Eén van onze medewerkers neemt spoedig contact met je op.","katamari-modal-security-contact-form-1":"Hulpmiddelen aanvragen (NDA nodig)","katamari-modal-security-contact-form-2":"Zelfs onze hulpmiddelen zijn beschermd. Vul het onderstaande formulier in om toegang te krijgen.","katamari-modal-security-contact-form-3":"\u003clabel class=\"field-label\" for=\"nda-resources\"\u003eBenodigde hulpmiddelen\u003c/label\u003e\u003cdiv class=\"multiselect js-multiselect nda-resources required js-field\"\u003e\u003cinput class=\"js-multiselect-hidden\" id=\"nda-resources\" name=\"nda-resources\" type=\"hidden\" value=\"\"\u003e\u003cdiv class=\"multiselect-trigger js-multiselect-trigger\" tabindex=\"0\"\u003e\u003cdiv class=\"dropdown-text js-dropdown-text\"\u003eSelecteren\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"multiselect-dropdown js-multiselect-dropdown\"\u003e\u003cul\u003e\u003cli class=\"js-checkbox-item checkbox-item\"\u003e\u003clabel class=\"checkbox-container\"\u003e\u003cinput type=\"checkbox\" id=\"nda-resources-certificate-insurance\" class=\"\" name=\"nda-resources-checkbox\" value=\"certificate-insurance\"\u003e\u003cspan class=\"custom-check\"\u003e\u003c/span\u003eVerzekeringsbewijs\u003c/label\u003e\u003c/li\u003e\u003cli class=\"js-checkbox-item checkbox-item\"\u003e\u003clabel class=\"checkbox-container\"\u003e\u003cinput type=\"checkbox\" id=\"nda-resources-soc-2-type-ii\" class=\"\" name=\"nda-resources-checkbox\" value=\"soc-2-type-ii\"\u003e\u003cspan class=\"custom-check\"\u003e\u003c/span\u003eSOC 2 Type II-rapport\u003c/label\u003e\u003c/li\u003e\u003cli class=\"js-checkbox-item checkbox-item\"\u003e\u003clabel class=\"checkbox-container\"\u003e\u003cinput type=\"checkbox\" id=\"nda-resources-pen-test\" class=\"\" name=\"nda-resources-checkbox\" value=\"pen-test\"\u003e\u003cspan class=\"custom-check\"\u003e\u003c/span\u003eSamenvatting jaarlijkse penetratietest\u003c/label\u003e\u003c/li\u003e\u003cli class=\"js-checkbox-item checkbox-item\"\u003e\u003clabel class=\"checkbox-container\"\u003e\u003cinput type=\"checkbox\" id=\"nda-resources-business-continuity\" class=\"\" name=\"nda-resources-checkbox\" value=\"business-continuity\"\u003e\u003cspan class=\"custom-check\"\u003e\u003c/span\u003eTestsamenvatting bedrijfscontinuïteit en noodherstel\u003c/label\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"field-error js-field-error\"\u003eKies minstens één bron\u003c/div\u003e","katamari-modal-security-contact-form-4":"Hulpmiddelen aanvragen","zen-security-186":"Beveiliging","zen-privacy-80":"Meer informatie","zen-privacy-81":"In dit kader wordt verduidelijkt welke partij verantwoordelijk is voor welke controles in verband met de beveiliging en de privacy van uw gegevens.","zen-security-8b":"ISO 27701:2019","zen-security-9b":"Zendesk is ISO 27701:2019 gecertificeerd. Het certificaat kan \u003ca href=\"#\" class=\"js-open-modal anchor\" data-modal-id=\"security-resources-modal\" target=\"\"\u003e\u003cspan\u003ehier\u003c/span\u003e\u003c/a\u003e worden gedownload.","zen-security-38b":"ISO 27701:2019 certificaat","zen-privacy-82":"Je kunt de DPA van Zendesk \u003ca href=\"/company/data-processing-form/\" class=\"anchor\"\u003ehier\u003c/a\u003e bekijken en/of ondertekenen. De DPA van Zendesk heeft betrekking op de specifieke verwerkingsactiviteiten en beveiligingsmaatregelen die van toepassing zijn op onze diensten en omvat de nieuwe standaardcontractbepalingen van de EU (“EU SCC’s”).","zen-privacy-83":"Als je je bestaande DPA van Zendesk wilt bijwerken met de nieuwe SCC’s van de EU en het Addendum van het VK, maar geen nieuwe DPA wilt ondertekenen, kun je \u003ca href=\"https://powerforms.docusign.net/03391e85-99c8-44ae-bbbf-0cd96fe693f8?env=na1\u0026acct=8725a1f1-98bf-4717-85b6-d476c99aae78\u0026accountId=8725a1f1-98bf-4717-85b6-d476c99aae78\" target=\"_blank\" class=\"anchor\"\u003ehier\u003c/a\u003e Zendesks Addendum inzake data-overdracht bekijken en/of ondertekenen.","zen-privacy-84":"Abonnees kunnen onze \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408834005530\" target=\"_blank\" class=\"anchor\"\u003eProductguides\u003c/a\u003e en het \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408883628954\" target=\"_blank\" class=\"anchor\"\u003eBeleid inzake het verwijderen van servicedata\u003c/a\u003e lezen voor gedetailleerde informatie over hoe ze de producten van Zendesk kunnen gebruiken om te helpen bij de naleving van de wetgeving inzake databescherming en privacy.","zen-legal-53":"\u003ca href=\"/company/us-addendum/\" class=\"anchor\"\u003eAddendum Amerikaanse Staten\u003c/a\u003e","zen-privacy-85":"\u003ca href=\"/company/us-addendum/\"\u003eKlik hier\u003c/a\u003e als je het Addendum Amerikaanse Staten van Zendesk bij de Hoofddienstverleningsovereenkomst wilt bekijken en/of ondertekenen.","_tms_delivery":"2024-12-17 19:19:02","zen-security-107a":"Ons \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408824212378\"\u003eProgramma voor herstel bij rampen (Disaster Recovery, DR)\u003c/a\u003e zorgt ervoor dat onze services beschikbaar blijven en gemakkelijk kunnen worden hersteld in het geval van een ramp.","zen-security-107b":"Dit wordt bereikt door een krachtige technische omgeving, het opstellen van een plan voor herstel bij rampen en het testen van \u003ca href=\"#\" class=\"js-open-modal anchor\" data-modal-id=\"security-contact-modal\" target=\"\"\u003e\u003cspan\u003eactiviteiten\u003c/span\u003e\u003c/a\u003e.","zen-pci-1":"Voldoet Zendesk aan de nalevingsnormen van de PCI?","zen-pci-2":"Wat moet ik doen om aan de nalevingsnormen van de PCI te voldoen?","zen-adpp-1":"Geavanceerde gegevensbescherming en -privacy","zen-adpp-2":"Voor bedrijven die een hoger niveau van dataprivacy en -beveiliging nodig hebben, biedt Zendesk de \u003ca href=\"/customer-data-privacy-protection/\"\u003eadd-on voor geavanceerde dataprivacy en -beveiliging\u003c/a\u003e. De add-on bevat mogelijkheden voor BYOK-encryptie, een aanpasbaar beleid voor gegevensbewaring, mogelijkheden voor afscherming van gegevens en verbergen van PII, en toegangslogboeken.","zen-privacy-26-1":"Om toegang te krijgen tot de BCR's van Zendesk, gaat u naar:\r\n\u003cul\u003e\r\n\u003cli\u003e\u003ca href=\"https://d1eipm3vz40hy0.cloudfront.net/pdf/Zendesk-BCR-Processor-Policy-2023.pdf\" target=\"_blank\"\u003eZendesk's Verwerker EU Bindende Bedrijfsregels\u003c/a\u003e\u003c/li\u003e\r\n\u003cli\u003e\u003ca href=\"https://d1eipm3vz40hy0.cloudfront.net/pdf/Zendesk-BCR-Controller-Policy-2023.pdf\" target=\"_blank\"\u003eZendesk's Controller EU Bindende Bedrijfsregels\u003c/a\u003e\u003c/li\u003e\r\n\u003c/ul\u003e","zen-privacy-26-2":"Om toegang te krijgen tot de BCR's van Zendesk, gaat u naar:\r\n\u003cul\u003e\r\n\u003cli\u003e\u003ca href=\"https://d1eipm3vz40hy0.cloudfront.net/pdf/Zendesk-UK-BCR-Processor-Policy.pdf\" target=\"_blank\"\u003eZendesk's Verwerker UK Bindende Bedrijfsregels\u003c/a\u003e\u003c/li\u003e\r\n\u003cli\u003e\u003ca href=\"https://d1eipm3vz40hy0.cloudfront.net/pdf/Zendesk-UK-BCR-Controller-Policy.pdf\" target=\"_blank\"\u003eZendesk's Controller UK Binding Corporate Rules\u003c/a\u003e\u003c/li\u003e\r\n\u003c/ul\u003e","zen-ai-1":"De AI van Zendesk","zen-ai-2":"De AI van Zendesk","zen-ai-3":"Zendesk AI is ontworpen op basis van de kernprincipes van privacy, beveiliging en compliance.","zen-ai-4":"Geavanceerde AI-add-on","zen-ai-5":"OpenAI-functies","zen-ai-6":"Gegevensbeveiliging","zen-ai-7":"Service Data verwerkt door Zendesk AI is onderworpen aan alle veiligheidsnormen en verplichtingen, inclusief naleving van Zendesk's robuuste \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4980543927322\"\u003eEnterprise Security Measures\u003c/a\u003e, en opslag binnen Zendesk's \u003ca href=\"https://www.zendesk.com/trust-center/#artifacts-nda:~:text=Security%20Compliance-,SOC%202%20Type%20II,-We%20undergo%20routine\"\u003eSOC 2-compliant omgeving\u003c/a\u003e. Servicegegevens worden niet gedeeld met andere klanten.","zen-ai-8":"Modelveiligheid","zen-ai-9":"Alle modellen die Zendesk ontwikkelt zijn classificatiemodellen - dit betekent dat ze getraind zijn om input te lezen en te classificeren in een van een vast aantal categorieën die door Zendesk zijn aangemaakt. Omdat deze modellen niet generatief zijn, wordt er geen inhoud geproduceerd door het model, en \u003cstrong\u003eis het niet mogelijk dat gegevens gereproduceerd worden door het model\u003c/strong\u003e.","zen-ai-10":"Meer training","zen-ai-11":"Gebruikt Zendesk klantenservicedata om modellen voor machine learning te trainen?","zen-ai-12":"\u003cstrong\u003eHoe beschermt Zendesk Service Data bij gebruik voor modeltraining?\u003c/strong\u003e Voordat Service Data wordt gebruikt om een algemeen beschikbaar model te trainen, past Zendesk waar nodig aggregatie- en opschoonprocessen toe. Voor modeltraining worden geen velden gebruikt die zijn ontworpen om persoonlijke gegevens of ticketbijlagen in op te nemen. \u003cstrong\u003eZendesk doet er alles aan om ervoor te zorgen dat er geen servicegegevens worden gereproduceerd door het model.\u003c/strong\u003e Er is geen risico dat de gegevens van de ene klant via de uitvoer van het model aan een andere klant worden blootgesteld. Zie \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/5729714731290#h_01H128YHC41CMTD1GKDAW2Y2N4\"\u003eAI Informatie over gegevensgebruik\u003c/a\u003e.","zen-ai-13":"Bovendien zullen Servicegegevens nooit worden gedeeld met derden om externe modellen voor machinaal leren te trainen.","zen-ai-14":"Plaats van data hosting","zen-ai-15":"Alle servicegegevens worden gehost in de bestaande \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408825765530-Data-Hosting-Locations-for-Your-Zendesk-Service-Data\"\u003eAWS-regio's\u003c/a\u003e van Zendesk. Zie voor hostinglocaties van subverwerkers het \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408883061530-Sub-processor-Policy\"\u003eBeleid inzake subverwerkers van Zendesk\u003c/a\u003e","zen-ai-16":"Aanschaf van de Add-on Geavanceerde AI heeft geen invloed op verplichtingen ten aanzien van datalocaties van Abonnees, inclusief de verplichtingen die beschikbaar zijn in de Add-on \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408838409754-About-the-Data-Center-Location-add-on\"\u003eData Center Locatie\u003c/a\u003e. Servicegegevens van in aanmerking komende Abonnees zullen in de geselecteerde regio gehost blijven worden.","zen-ai-17":"Gegevensprivacy","zen-ai-18":"Alle producten en functies van Zendesk zijn ontworpen met privacy in gedachten, en de Advanced AI Add-on is niet anders.","zen-ai-19":"Abonnees kunnen \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408834005530-Complying-with-Privacy-and-Data-Protection-Law-in-Zendesk-products\"\u003evoldoen\u003c/a\u003e aan verschillende privacywetten (waaronder GDPR en CCPA) wanneer ze Zendesk gebruiken, inclusief Geavanceerde AI-functies.","zen-ai-20":"HIPAA","zen-ai-21":"De Advanced AI Add-on komt in aanmerking voor dekking onder \u003ca href=\"/company/business-associate-agreement/\"\u003eZendesk's Business Associate Agreement (BAA)\u003c/a\u003e.","zen-ai-22":"Abonnees die geïnteresseerd zijn in het uitvoeren van een BAA met Zendesk moeten toegang hebben tot de \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408832117786-Advanced-Compliance\"\u003eAdvanced Compliance Add-on\u003c/a\u003e.","zen-ai-23":"OpenAI gegevensbeveiligingspraktijken zijn \u003ca href=\"https://openai.com/security\"\u003ehier\u003c/a\u003e beschikbaar.","zen-ai-24":"Zendesk maakt gebruik van vooraf getrainde OpenAI-modellen en de Servicegegevens zullen nooit door OpenAI worden gebruikt voor andere doeleinden dan het leveren en beveiligen van de service aan de Abonnee. Zodra de uitvoer is geleverd, worden de servicegegevens verwijderd.","zen-ai-25":"OpenAI zal nooit Service Data gebruiken voor modeltraining of enige andere vorm van serviceverbetering.","zen-ai-26":"OpenAI ondersteunt de locatie voor gegevensverwerking in de Europese Economische Ruimte (EER) en Zwitserland voor in aanmerking komende klanten. Houd er echter rekening mee dat OpenAI geen Servicegegevens opslaat of host, die alleen in het geheugen worden verwerkt om de uitvoer te leveren.","zen-ai-27":"Zendesk gebruikt OpenAI's 'Zero Data Retention' beleid zodat er geen servicegegevens worden opgeslagen of gehost door OpenAI nadat de output is geleverd. Als gevolg hiervan heeft het gebruik van OpenAI geen invloed op het vermogen van Abonnees om \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408834005530-Complying-with-Privacy-and-Data-Protection-Law-in-Zendesk-products\"\u003e te voldoen\u003c/a\u003e aan verschillende privacywetten (waaronder GDPR en CCPA) bij het gebruik van Zendesk.","zen-ai-28":"Alle OpenAI functies binnen Zendesk zijn optioneel. Abonnees die deze functies niet willen gebruiken, hoeven ze niet in te schakelen en kunnen de functies altijd uitschakelen via het Beheercentrum.","zen-ai-29":"Bepaalde OpenAI-gedreven functies zijn beschikbaar voor gebruik met accounts die HIPAA-enabled zijn. Raadpleeg de pagina \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408832117786-Advanced-Compliance\"\u003eGeavanceerde naleving\u003c/a\u003e voor meer informatie.","zen-ai":"","zen-ai-30":"Nauwkeurigheid model","zen-ai-31":"Hallucinaties zijn een intrinsiek risico voor generatieve AI-functies. Zendesk doet twee dingen om dit risico te beperken:","zen-ai-32":"Zendesk gebruikt de Retrieval Augmented Generation (RAG) techniek om ervoor te zorgen dat gegenereerde antwoorden of zoekresultaten gebaseerd zijn op specifieke inhoud van de kennisbank.","zen-ai-33":"Het ontwikkelingsteam van Zendesk inspecteert regelmatig antwoorden met negatieve feedback van eindgebruikers op hallucinaties om tools te ontwikkelen die dergelijke scenario's automatisch kunnen detecteren en voorkomen.","zen-security-187":"ISO 27017:2015 certificaat","zen-security-188":"ISO 27017:2015","zen-security-189":"Zendesk is ISO 27017:2015 gecertificeerd. Het certificaat kan \u003ca href=\"#\" class=\"js-open-modal anchor\" data-modal-id=\"security-resources-modal\" target=\"\"\u003e\u003cspan\u003ehier\u003c/span\u003e\u003c/a\u003e worden gedownload.","zen-ai-7b":"Generatieve AI-functies worden momenteel aangestuurd door OpenAI. OpenAI verwijdert alle gegevens na het produceren van de uitvoer, zonder enige opslag. OpenAI gegevensbeveiligingspraktijken zijn \u003ca href=\"https://openai.com/security\"\u003ehier\u003c/a\u003e beschikbaar.","zen-ai-11b":"Zendesk biedt drie soorten functionaliteit voor machine learning:","zen-ai-11c":"\u003cstrong\u003e1. Accountspecifieke ML-functionaliteit:\u003c/strong\u003e Zendesk maakt machine learning modellen op maat voor het account van een klant en gebruikt daarbij alleen gegevens die in het account aanwezig zijn. Accountspecifieke modellen worden niet door andere klanten gebruikt.","zen-ai-11d":"\u003cstrong\u003e2. Generieke ML-functionaliteit:\u003c/strong\u003e Zendesk gebruikt Service Data om zijn generieke, cross-account machine learning modellen te trainen zodat ze voorspellend en nuttig zijn voor meerdere Zendesk klanten. Hiertoe behoren wereldwijde modellen en industriemodellen. Deze modellen zullen nooit de Dienstgegevens van de ene klant aan een andere klant doorgeven, omdat ze niet \"generatief\" zijn (d.w.z. ze creëren geen tekst).","zen-ai-11e":"\u003cstrong\u003e3. Generatieve ML-functionaliteit ondersteund door OpenAI:\u003c/strong\u003e OpenAI modellen zijn vooraf getraind en Zendesk klantgegevens zullen nooit worden gebruikt door OpenAI (of een andere derde partij) om hun model(len) te trainen.","zen-ai-16b":"Opmerking: Zendesk WFM (Tymeshift), Zendesk QA (Klaus) en Ultimate Service Data worden gehost in Google Cloud Platform in de onderstaande regio's:","zen-ai-16c":"\u003cstrong\u003eProduct\u003c/strong\u003e","zen-ai-16c1":"Zendesk WFM (Tymeshift)","zen-ai-16c2":"Zendesk QA (Klaus)","zen-ai-16c3":"Ultimate","zen-ai-16d":"\u003cstrong\u003eService Data Hosting Locatie(s)\u003c/strong\u003e","zen-ai-16d1":"VS, Duitsland","zen-ai-16d2":"Duitsland","zen-ai-16d3":"VS, België","zen-ai-34":"Door Zendesk AI agents (Ultimate) aangedreven functies","zen-ai-35":"Je kunt \u003ca href=\"https://www.ultimate.ai/security-privacy\"\u003ehier\u003c/a\u003e meer te weten komen over de AI-agent Security \u0026 Privacy van Ultimate.","zen-ai-36":"Zendesk AI is ontworpen op basis van de kernprincipes van privacy, beveiliging en compliance. Onze toewijding om bedrijven te voorzien van de meest veilige, vertrouwde producten en oplossingen zit in ons DNA. Als onderdeel hiervan heeft Zendesk een aantal \u003ca href=\"https://www.zendesk.com/newsroom/articles/building-responsible-ai/\"\u003eontwerpprincipes\u003c/a\u003e opgesteld en gebruikt, die niet alleen de norm bepalen voor hoe we alles wat we ontwerpen, ontwikkelen en bouwen, maar die ook een duidelijke basis vormen voor ons gebruik van AI voor klantbelevingen (CX) en werknemerservaringen (EX).","last_modified_by":"bureauworks","canonical":"https://www.zendesk.nl/trust-center/","seoTitle":"Veiligheid, privacy en juridisch | Zendesk Trust Center","seoDescription":"Vind meer informatie over hoe Zendesk de gegevens en interacties van uw klanten behandelt, verwerkt en beschermt via het Zendesk Trust 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