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const container = document.getElementById("headerModule"); const props = { profileLink, darkModeSetting, localeSetting, settings, signedIn }; renderHeader(props, container); </script> <main role="main"> <div id='articlePage'></div> <div id='article-body' style="display: none;"> This In-Product Cookie Policy (“Policy”) provides information about how and when Zendesk uses Cookies within the Zendesk Services. For the purposes of this Policy, the term, “Services,” shall have the meaning as defined in the<a href="https://www.zendesk.com/company/customers-partners/master-subscription-agreement/" target="_blank" rel="noopener"> Main Services Agreement</a>. If you are seeking information about the Cookies used on www.zendesk.com and other Zendesk websites, please refer instead to the<a href="https://www.zendesk.com/company/policies-procedures/cookie-policy/"> Zendesk Cookie Policy</a>. <h2 id="h_01HE0V07MCMZV343RW9MHSMG77">What is a Cookie?</h2> In general, a cookie is a small text file that is placed on a user’s browser by a web page server. Cookies and related web technologies (which we refer to herein collectively as “Cookies”) contain information that can later be read by a web server in the domain that issued the Cookie. Some of the Cookies referenced in this Policy will only be used if you use certain products, features, or if you select certain preferences, and some Cookies will always be used. You can find out more about each Cookie by viewing the lists below. <h2 id="h_01HE0V07MCJ1Q4TY15F0T9BG9B">Does Zendesk use Cookies within its Services?</h2> Yes, the Zendesk Group, our affiliates and service providers use Cookies to ensure Zendesk users can securely, quickly, and reliably use the Services. <h2 id="h_01HE0V07MC2Z4F59QG0QXVW6VE">Why does Zendesk use Cookies?</h2> When users engage with the Services, we may place a number of Cookies in the user’s browser. For example, we use Cookies within the Services to enable Agent and End-User activity, to improve user experience, and to allow our Subscribers to track and analyze usage, navigational, and other statistical information to continuously improve our Service. When we collect this information, Zendesk only uses this data to provide the Services or in aggregate form, and not in a manner that would identify a Subscriber's End-Users personally. Users can control the use of Cookies at the individual browser level. If a user elects not to activate a given Cookie or disables certain cookies, users may still interact with the relevant Services, but their ability to use some features or areas of the Services may be limited. <h2 id="h_01HE0V07MC8YY9K9R04YCKZ3AP">How to disable Cookies</h2> Users can generally activate or later deactivate the use of Cookies through functionality built into their web browser, or by means of Cookie consent mechanisms. To learn more about how to control Cookie settings through a browser: <ul> <li style="font-weight: 400;" aria-level="1"> Click<a href="https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences"> here</a> to learn more about the “Private Browsing” setting and managing Cookie settings in Firefox; </li> <li style="font-weight: 400;" aria-level="1"> Click<a href="http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647"> here</a> to learn more about “Incognito” and managing Cookie settings in Chrome; </li> <li style="font-weight: 400;" aria-level="1"> Click<a href="http://windows.microsoft.com/en-us/internet-explorer/delete-manage-cookies"> here</a> to learn more about “InPrivate” and managing Cookie settings in Internet Explorer and Edge; or </li> <li style="font-weight: 400;" aria-level="1"> Click<a href="https://support.apple.com/guide/safari/browse-privately-ibrw1069/mac" target="_self" rel="undefined"> here</a> to learn more about “Private Browsing” and managing Cookie settings in Safari. </li> </ul> If you want to learn more about Cookies, or how to control, disable or delete them, please visit<a href="http://www.aboutcookies.org/"> http://www.aboutcookies.org</a> for detailed guidance. Further, certain third party advertising networks, including Google, permit users to opt out of or customize preferences associated with your internet browsing generally. To learn more about this feature from Google, click<a href="https://www.google.com/settings/u/0/ads/authenticated?hl=en"> here</a>. Many jurisdictions require or recommend that website operators inform users/visitors as to the nature of Cookies they utilize and, in certain circumstances, obtain the consent of their users to the placement of certain types of Cookies. Options for enabling consent mechanisms for the Zendesk End-User Cookies are discussed further below. Zendesk’s in-product Cookies all fall within one of the three following categories: <table> <tbody> <tr> <td> Category </td> <td> Description </td> </tr> <tr> <td> Essential cookies </td> <td> Essential Cookies are sometimes called “strictly necessary” as without them we cannot provide the functionality required to use the Services. For example, essential Cookies may support authentication or other features, bolster security, or help with load balancing as users navigate through the Services. </td> </tr> <tr> <td> Analytics cookies </td> <td> Analytics Cookies track information about visits to the Services so that we or our Subscribers can make improvements and report on performance. For example, some Cookies help analyze Agent and End-User behavior so as to provide additional functionality or suggest certain activities. These Cookies collect information about how visitors use the Services, which site or page the user came from, the number of each user’s visits and how long a user stays on the Services. We might also use analytics Cookies to test new features to see how users react to them. </td> </tr> <tr> <td> Functionality or preference cookies </td> <td> During users’ interaction with the Services, Cookies are used to remember information users have entered or choices they have made. They also store user preferences when personalizing the Services to optimize the use of Zendesk, for example, preferred language. These preferences are remembered through the use of the persistent Cookies, and the next time a user engages with the Services they will not have to set them again. </td> </tr> </tbody> </table> <h2 id="h_01HE0V07MCWD5F7GP3WJWW638F">End-User Cookies</h2> If you are a Zendesk Subscriber and use Zendesk products to engage with your customers (we refer to our Subscribers' customers as "End-Users"), depending on the products and features you use and how you have configured them, Zendesk may place Cookies on End-User browsers during such interactions. To understand which specific Cookies are used in your implementation and how and why they are used, review the table below. While only some of the Zendesk products include pre-built Cookie consent-management solutions, non-essential End-User Cookies are capable of being controlled by most Cookie bots, which Subscribers can configure to their own standards and in accordance with the functionality provided by the third party Cookie bot. To learn more about implementing a Cookie bot within your help center, review the following article: https://support.zendesk.com/hc/en-us/articles/360054053353 Definitions for the Services identified below are as follows: <ul> <li style="font-weight: 400;" aria-level="1"> Ticketing System Functionality: means Zendesk Support and help desk functionality, email support functionality and agent workspace functionality available within Zendesk Suite. </li> <li style="font-weight: 400;" aria-level="1"> Help Center Functionality: means Zendesk Guide and help center functionality available within Zendesk Suite. </li> <li style="font-weight: 400;" aria-level="1"> Community Forum Functionality: means Zendesk Gather and community forum functionality available within Zendesk Suite. </li> <li style="font-weight: 400;" aria-level="1"> Live Chat Functionality: means Zendesk Chat and live chat functionality available within Zendesk Suite. </li> <li style="font-weight: 400;" aria-level="1"> Voice Functionality: means Zendesk Talk and call center software available within Zendesk Suite. </li> <li style="font-weight: 400;" aria-level="1"> Analytics Functionality: means Zendesk Explore and reporting and analytics functionality available within Zendesk Suite. </li> </ul> <table style="height: 10922px;"> <tbody> <tr style="height: 21px;"> <td style="width: 99.1875px; height: 21px;"> Service </td> <td style="width: 385.953px; height: 21px;"> Name </td> <td style="width: 94.5234px; height: 21px;"> Category </td> <td style="width: 135.133px; height: 21px;"> Purpose </td> <td style="width: 121.195px; height: 21px;"> Duration </td> </tr> <tr style="height: 204px;"> <td style="width: 99.1875px; height: 204px;"> Cloudflare (all products) </td> <td style="width: 385.953px; height: 204px;"> Cloudflare cookies are described <a href="https://developers.cloudflare.com/fundamentals/reference/policies-compliances/cloudflare-cookies">here</a>. The following sections are in scope for Zendesk: <ul> <li>__cf_bm cookie for Cloudflare bot product</li> <li>__cfruid to support Cloudflare Rate Limiting (previous version)</li> <li>_cfuvid for Rate Limiting Rules</li> <li>Additional cookies used by the Challenge Platform</li> </ul> </td> <td style="width: 94.5234px; height: 204px;"> Essential </td> <td style="width: 135.133px; height: 204px;"> Cloudflare uses various cookies to maximize network resources, manage traffic, and protect our customers’ sites from malicious traffic. </td> <td style="width: 121.195px; height: 204px;"> Duration for each applicable Cloudflare cookie is described <a href="https://developers.cloudflare.com/fundamentals/reference/policies-compliances/cloudflare-cookies">here</a>. </td> </tr> <tr style="height: 314px;"> <td style="width: 99.1875px; height: 314px;"> All products </td> <td style="width: 385.953px; height: 314px;"> _zendesk_session </td> <td style="width: 94.5234px; height: 314px;"> Essential </td> <td style="width: 135.133px; height: 314px;"> Stores account ID, route for internal service calls and the cross-site request forgery token. </td> <td style="width: 121.195px; height: 314px;"> 8 hours. Session duration is configurable by the Subscriber using the Session Expiration config in Admin Center > Security Settings. Can be anything from 5 minutes to 2 weeks. Default is 8 hours. </td> </tr> <tr style="height: 21px;"> <td style="width: 99.1875px; height: 21px;"> All products </td> <td style="width: 385.953px; height: 21px;"> zendesk_thirdparty_test </td> <td style="width: 94.5234px; height: 21px;"> Essential </td> <td style="width: 135.133px; height: 21px;"> Used during sign in on hostmapped accounts for cookie-restricted browsers. This is necessary for the workflow described <a href="/hc/en-us/articles/360034788653-Zendesk-support-for-cookie-restricted-browsers-Safari-Chrome-Firefox-" target="_self">here.</a> </td> <td style="width: 121.195px; height: 21px;"> 8 hours Session duration is configurable by the Subscriber using the Session Expiration config in Admin Center > Security Settings. Can be anything from 5 minutes to 2 weeks. Default is 8 hours. </td> </tr> <tr style="height: 314px;"> <td style="width: 99.1875px; height: 314px;"> All products </td> <td style="width: 385.953px; height: 314px;"> _zendesk_shared_session </td> <td style="width: 94.5234px; height: 314px;"> Essential </td> <td style="width: 135.133px; height: 314px;"> Authentication cookie - set to be anonymous </td> <td style="width: 121.195px; height: 314px;"> 8 hours Session duration is configurable by the Subscriber using the Session Expiration config in Admin Center > Security Settings. Can be anything from 5 minutes to 2 weeks. Default is 8 hours. </td> </tr> <tr style="height: 109px;"> <td style="width: 99.1875px; height: 109px;"> All products </td> <td style="width: 385.953px; height: 109px;"> _zendesk_authenticated </td> <td style="width: 94.5234px; height: 109px;"> Essential </td> <td style="width: 135.133px; height: 109px;"> This is a flag set when a user is authenticated to display the most up to date content. </td> <td style="width: 121.195px; height: 109px;"> Session </td> </tr> <tr style="height: 314px;"> <td style="width: 99.1875px; height: 314px;"> Help Center Functionality </td> <td style="width: 385.953px; height: 314px;"> _gat </td> <td style="width: 94.5234px; height: 314px;"> Analytics </td> <td style="width: 135.133px; height: 314px;"> Google Analytics (when enabled in Guide Settings) allows subscribers to gain insights into the use of their Help Center Functionality. See <a href="/hc/en-us/articles/4408828643098-Enabling-Google-Analytics-for-your-help-center" target="_self">here</a> to enable or disable these Google Analytics Cookies: Enabling Google Analytics for your Help Center Functionality. </td> <td style="width: 121.195px; height: 314px;"> 1 minute </td> </tr> <tr style="height: 153px;"> <td style="width: 99.1875px; height: 153px;"> Help Center Functionality </td> <td style="width: 385.953px; height: 153px;"> _gid </td> <td style="width: 94.5234px; height: 153px;"> Analytics </td> <td style="width: 135.133px; height: 153px;"> Google Analytics (when enabled in Guide Settings) allows subscribers to gain insights into the use of their Help Center Functionality. </td> <td style="width: 121.195px; height: 153px;"> 1 day </td> </tr> <tr style="height: 153px;"> <td style="width: 99.1875px; height: 153px;"> Help Center Functionality </td> <td style="width: 385.953px; height: 153px;"> _ga </td> <td style="width: 94.5234px; height: 153px;"> Analytics </td> <td style="width: 135.133px; height: 153px;"> Google Analytics (when enabled in Guide Settings) allows subscribers to gain insights into the use of their Help Center Functionality. </td> <td style="width: 121.195px; height: 153px;"> 2 years </td> </tr> <tr style="height: 556px;"> <td style="width: 99.1875px; height: 556px;"> Help Center Functionality </td> <td style="width: 385.953px; height: 556px;"> hc:{user_identifier}:recently_ visited_articles </td> <td style="width: 94.5234px; height: 556px;"> Analytics and/or Essential </td> <td style="width: 135.133px; height: 556px;"> [LOCAL STORAGE] To help subscribers understand the resources an end-user has attempted in seeking support, this object tracks recently-viewed articles within the Help Center Functionality. This Cookie allows Zendesk customers to identify an end-user's recently-viewed articles. If used exclusively by Subscriber for providing customer support purposes, this could be deemed Essential. </td> <td style="width: 121.195px; height: 556px;"> Forever (Local Storage) </td> </tr> <tr style="height: 131px;"> <td style="width: 99.1875px; height: 131px;"> Help Center Functionality </td> <td style="width: 385.953px; height: 131px;"> articleVotes </td> <td style="width: 94.5234px; height: 131px;"> Essential </td> <td style="width: 135.133px; height: 131px;"> This is only dropped when anonymous end-users actually vote on articles. It is used to track the fact that an anonymous user has voted on an article, so that they are not repeatedly prompted to vote on an article that they have already voted on nor are they able to submit multiple votes relating to one article. </td> <td style="width: 121.195px; height: 131px;"> Forever (Local Storage)/Session (cookie) </td> </tr> <tr style="height: 87px;"> <td style="width: 99.1875px; height: 87px;"> Help Center Functionality </td> <td style="width: 385.953px; height: 87px;"> _help_center_session </td> <td style="width: 94.5234px; height: 87px;">Essential</td> <td style="width: 135.133px; height: 87px;"> Stores unique session key for Help Center Functionality. </td> <td style="width: 121.195px; height: 87px;"> Session </td> </tr> <tr style="height: 380px;"> <td style="width: 99.1875px; height: 380px;"> Help Center Functionality </td> <td style="width: 385.953px; height: 380px;"> GUIDE_REQUESTS_APP_COLUMN_CONFIG </td> <td style="width: 94.5234px; height: 380px;"> Functionality </td> <td style="width: 135.133px; height: 380px;"> This cookie is only used in the Request List App. This cookie saves the settings that end-users choose when they configure their own view in the Request List App. It saves which of the available custom values end-users want to filter by and which columns they want to see. </td> <td style="width: 121.195px; height: 380px;"> Local storage duration is decided by the browser policy. </td> </tr> <tr style="height: 403px;"> <td style="width: 99.1875px; height: 403px;"> Help Center Functionality </td> <td style="width: 385.953px; height: 403px;"> help_center_data </td> <td style="width: 94.5234px; height: 403px;"> Analytics </td> <td style="width: 135.133px; height: 403px;"> Stores the text string of an end-user’s search term in the Help Center Functionality. It stores this so that it can check whether a ticket was created after that term was searched. A user identifier is not stored so it is not possible to specify which user completed the search at the time of reporting. </td> <td style="width: 121.195px; height: 403px;"> 48 hours </td> </tr> <tr style="height: 89px;"> <td style="width: 99.1875px; height: 89px;"> Help Center Functionality </td> <td style="width: 385.953px; height: 89px;"> _zdshared_user_session_analytics </td> <td style="width: 94.5234px; height: 89px;"> Analytics </td> <td style="width: 135.133px; height: 89px;"> Used to track information about visits for analytics purposes. </td> <td style="width: 121.195px; height: 89px;"> Persistent cookie, 90 days </td> </tr> <tr style="height: 21px;"> <td style="width: 99.1875px; height: 21px;"> Connect </td> <td style="width: 385.953px; height: 21px;"> ob-{public-api-key} </td> <td style="width: 94.5234px; height: 21px;"> Essential </td> <td style="width: 135.133px; height: 21px;"> Connect js snippet </td> <td style="width: 121.195px; height: 21px;"> 3 years </td> </tr> <tr style="height: 131px;"> <td style="width: 99.1875px; height: 131px;"> Ticketing System Functionality </td> <td style="width: 385.953px; height: 131px;"> _zendesk_nps_session </td> <td style="width: 94.5234px; height: 131px;"> Essential </td> <td style="width: 135.133px; height: 131px;"> Stores a unique key for a session, for landing page after responding to an NPS survey (if enabled) </td> <td style="width: 121.195px; height: 131px;"> Session </td> </tr> <tr style="height: 358px;"> <td style="width: 99.1875px; height: 358px;"> Sunshine Conversations Web Messenger </td> <td style="width: 385.953px; height: 358px;"> <integrationId>.appUserId </td> <td style="width: 94.5234px; height: 358px;"> Functionality </td> <td style="width: 135.133px; height: 358px;"> Stores the appUser ID for the current session. Sunshine Conversations Web Messenger will not drop any Cookies until the widget is initiated by the End-User. If you wish to further control these Cookies using a third-party cookie solution, that is supported. </td> <td style="width: 121.195px; height: 358px;"> Forever </td> </tr> <tr style="height: 87px;"> <td style="width: 99.1875px; height: 87px;"> Sunshine Conversations Web Messenger </td> <td style="width: 385.953px; height: 87px;"> <integrationId>.clientId </td> <td style="width: 94.5234px; height: 87px;"> Functionality </td> <td style="width: 135.133px; height: 87px;"> Unique identifier of the SDK instance </td> <td style="width: 121.195px; height: 87px;"> Forever </td> </tr> <tr style="height: 197px;"> <td style="width: 99.1875px; height: 197px;"> Sunshine Conversations Web Messenger </td> <td style="width: 385.953px; height: 197px;"> <integrationId>.sessionToken </td> <td style="width: 94.5234px; height: 197px;"> Functionality </td> <td style="width: 135.133px; height: 197px;"> Session token to be used to authenticate requests on behalf of an anonymous user. Session tokens are linked to a client ID (see clientId) </td> <td style="width: 121.195px; height: 197px;"> Forever </td> </tr> <tr style="height: 87px;"> <td style="width: 99.1875px; height: 87px;"> Sunshine Conversations Web Messenger </td> <td style="width: 385.953px; height: 87px;"> lsid </td> <td style="width: 94.5234px; height: 87px;"> Functionality </td> <td style="width: 135.133px; height: 87px;"> (From Stripe) </td> <td style="width: 121.195px; height: 87px;"> Session </td> </tr> <tr style="height: 87px;"> <td style="width: 99.1875px; height: 87px;"> Sunshine Conversations Web Messenger </td> <td style="width: 385.953px; height: 87px;"> ab_disable_remember_me </td> <td style="width: 94.5234px; height: 87px;"> Preference </td> <td style="width: 135.133px; height: 87px;"> (From Stripe) </td> <td style="width: 121.195px; height: 87px;"> Session </td> </tr> <tr style="height: 109px;"> <td style="width: 99.1875px; height: 109px;"> Sunshine Conversations Web Messenger </td> <td style="width: 385.953px; height: 109px;"> cid </td> <td style="width: 94.5234px; height: 109px;"> Analytics </td> <td style="width: 135.133px; height: 109px;"> (From Stripe) Stripe analytics "client ID" used for service improvement </td> <td style="width: 121.195px; height: 109px;"> Session </td> </tr> <tr style="height: 109px;"> <td style="width: 99.1875px; height: 109px;"> Sunshine Conversations Web Messenger </td> <td style="width: 385.953px; height: 109px;"> checkout-test-session / checkout-live-session </td> <td style="width: 94.5234px; height: 109px;"> Preference </td> <td style="width: 135.133px; height: 109px;"> (From Stripe) Used to power Legacy Checkout's Remember Me function </td> <td style="width: 121.195px; height: 109px;"> 1 year </td> </tr> <tr style="height: 431px;"> <td style="width: 99.1875px; height: 431px;"> Web Widget (Classic) </td> <td style="width: 385.953px; height: 431px;"> ZD-zE_oauth </td> <td style="width: 94.5234px; height: 431px;"> Essential </td> <td style="width: 135.133px; height: 431px;"> Stores the authentication token once the user has been authenticated. Web Widget (Classic) offers pre-built API functionality for cookie consent; see here:<a href="https://developer.zendesk.com/embeddables/docs/widget/settings#cookies."> Web Widget (Classic) Cookie Permission in Developer Center.</a> Alternatively, these Cookies respect external cookie bot functionality as well. </td> <td style="width: 121.195px; height: 431px;"> 2 hours </td> </tr> <tr style="height: 109px;"> <td style="width: 99.1875px; height: 109px;"> Web Widget (Classic) </td> <td style="width: 385.953px; height: 109px;"> ZD-settings </td> <td style="width: 94.5234px; height: 109px;"> Functionality </td> <td style="width: 135.133px; height: 109px;"> Stores a hash of settings so that we don't keep sending requests to our backend. </td> <td style="width: 121.195px; height: 109px;"> forever </td> </tr> <tr style="height: 109px;"> <td style="width: 99.1875px; height: 109px;"> Web Widget (Classic) and Web Widget </td> <td style="width: 385.953px; height: 109px;"> ZD-suid </td> <td style="width: 94.5234px; height: 109px;"> Analytics </td> <td style="width: 135.133px; height: 109px;"> Used to create a sessionId and track analytics events for pages that load a Web Widget on them. </td> <td style="width: 121.195px; height: 109px;"> 20 minutes </td> </tr> <tr style="height: 131px;"> <td style="width: 99.1875px; height: 131px;"> Web Widget (Classic) and Web Widget </td> <td style="width: 385.953px; height: 131px;"> ZD-buid </td> <td style="width: 94.5234px; height: 131px;"> Analytics </td> <td style="width: 135.133px; height: 131px;"> Used to create a deviceId and track analytics events for pages that load a Web Widget on them. </td> <td style="width: 121.195px; height: 131px;"> forever </td> </tr> <tr style="height: 131px;"> <td style="width: 99.1875px; height: 131px;"> Web Widget (Classic) </td> <td style="width: 385.953px; height: 131px;"> ZD-store </td> <td style="width: 94.5234px; height: 131px;"> Functionality </td> <td style="width: 135.133px; height: 131px;"> Ensures consistent presentation of the Web Widget (Classic) when an End-User navigates to a new web page. </td> <td style="width: 121.195px; height: 131px;"> forever </td> </tr> <tr style="height: 253px;"> <td style="width: 99.1875px; height: 253px;"> Web Widget (Classic) </td> <td style="width: 385.953px; height: 253px;"> _answer_bot_service_session </td> <td style="width: 94.5234px; height: 253px;"> Essential </td> <td style="width: 135.133px; height: 253px;"> Stores unique session key for Answer Bot product. Used to uniquely identify a user session when using Answer Bot Article Recommendations. </td> <td style="width: 121.195px; height: 253px;"> Session </td> </tr> <tr style="height: 226px;"> <td style="width: 99.1875px; height: 226px;"> Web Widget </td> <td style="width: 385.953px; height: 226px;"> <integrationId>.appUserId </td> <td style="width: 94.5234px; height: 226px;"> Essential </td> <td style="width: 135.133px; height: 226px;"> Used to identify the particular End-User that has started the conversation. Web Widget offers pre-built functionality to manage cookie consent:<a href="/hc/en-us/articles/4408828505754" target="_blank" rel="noopener noreferrer"> see here.</a> </td> <td style="width: 121.195px; height: 226px;"> Customers can choose to use either localstorage or sessionstorage. Duration is decided by the End-User's browser policy. </td> </tr> <tr style="height: 197px;"> <td style="width: 99.1875px; height: 197px;"> Web Widget </td> <td style="width: 385.953px; height: 197px;"> <integrationId>.clientId </td> <td style="width: 94.5234px; height: 197px;"> Essential </td> <td style="width: 135.133px; height: 197px;"> Used to identify the device from which the conversation is initiated. </td> <td style="width: 121.195px; height: 197px;"> Customers can choose to use either localstorage or sessionstorage. Duration is decided by the End-User's browser policy. </td> </tr> <tr style="height: 197px;"> <td style="width: 99.1875px; height: 197px;"> Web Widget </td> <td style="width: 385.953px; height: 197px;"> <integrationId>.sessionToken </td> <td style="width: 94.5234px; height: 197px;"> Essential </td> <td style="width: 135.133px; height: 197px;"> Used to authenticate requests and verify that the End-User is who they say they are. </td> <td style="width: 121.195px; height: 197px;"> Customers can choose to use either localstorage or sessionstorage. Duration is decided by the End-User's browser policy. </td> </tr> <tr style="height: 89px;"> <td style="width: 99.1875px; height: 89px;"> Web Widget </td> <td style="width: 385.953px; height: 89px;"> ZD-widgetOpen </td> <td style="width: 94.5234px; height: 89px;"> Functionality </td> <td style="width: 135.133px; height: 89px;"> Maintains the open/closed state of the Web Widget across page visits. </td> <td style="width: 121.195px; height: 89px;"> Forever </td> </tr> <tr style="height: 201px;"> <td style="width: 99.1875px; height: 201px;"> Web Widget </td> <td style="width: 385.953px; height: 201px;"> ZD-launcherLabelRemoved </td> <td style="width: 94.5234px; height: 201px;"> Functionality </td> <td style="width: 135.133px; height: 201px;"> If the end user chooses to dismiss the launcher label, then we store this value to ensure that the message is not displayed again on other pages. </td> <td style="width: 121.195px; height: 201px;"> Forever </td> </tr> <tr style="height: 246px;"> <td style="width: 99.1875px; height: 246px;"> Web Widget </td> <td style="width: 385.953px; height: 246px;"> ZD-soundNotificationDisabledKey </td> <td style="width: 94.5234px; height: 246px;"> Functionality </td> <td style="width: 135.133px; height: 246px;"> If the user chooses to disable sound notifications in the widget, we store this value to ensure sound notifications do not get played again after refreshing or changing tabs </td> <td style="width: 121.195px; height: 246px;"> Local storage duration is decided by the browser policy. </td> </tr> <tr style="height: 537px;"> <td style="width: 99.1875px; height: 537px;"> Web Widget </td> <td style="width: 385.953px; height: 537px;"> ZD-bannerDismissed </td> <td style="width: 94.5234px; height: 537px;"> Functionality </td> <td style="width: 135.133px; height: 537px;"> <span data-sheets-value='{"1":2,"2":"If the user is using an IE11 browser, a banner is displayed to them in the widget to inform them that the support for IE11 is slowly being deprecated / ended. The user has the ability to dismiss the banner by clicking the close button. When the button is click, we need to store this information in storage so that we do not keep displaying the same banner every time in the widget. "}' data-sheets-userformat='{"2":15235,"3":{"1":0},"4":{"1":2,"2":16777215},"10":0,"11":4,"12":0,"14":{"1":2,"2":4605510},"15":"Arial","16":11}'>If the user is using an Internet Explorer 11 browser, a banner is displayed to them in the widget to inform them that the support for IE11 is slowly being deprecated / ended. The user has the ability to dismiss the banner by clicking the close button. When the button is clicked, we store this information in storage so that we do not continue displaying the same banner every visit in the widget. </td> <td style="width: 121.195px; height: 537px;"> Local storage duration is decided by the browser policy. </td> </tr> <tr style="height: 470px;"> <td style="width: 99.1875px; height: 470px;"> Web Widget </td> <td style="width: 385.953px; height: 470px;"> ZD-campaigns </td> <td style="width: 94.5234px; height: 470px;"> Functionality </td> <td style="width: 135.133px; height: 470px;"> <span data-sheets-value='{"1":2,"2":"If the user is using an IE11 browser, a banner is displayed to them in the widget to inform them that the support for IE11 is slowly being deprecated / ended. The user has the ability to dismiss the banner by clicking the close button. When the button is click, we need to store this information in storage so that we do not keep displaying the same banner every time in the widget. "}' data-sheets-userformat='{"2":15235,"3":{"1":0},"4":{"1":2,"2":16777215},"10":0,"11":4,"12":0,"14":{"1":2,"2":4605510},"15":"Arial","16":11}'>If enabled, a "proactive message" is displayed to users on their first visit. Users can dismiss this proactive message by clicking on it. When they click dismiss, we store this information to have a reference of which proactive message had been dismissed along with the dismissed timestamp, to avoid repeatedly displaying the message. </td> <td style="width: 121.195px; height: 470px;"> Local storage duration is decided by the browser policy. </td> </tr> <tr style="height: 291px;"> <td style="width: 99.1875px; height: 291px;"> Web Widget </td> <td style="width: 385.953px; height: 291px;"> ZD-conversationStartedAt </td> <td style="width: 94.5234px; height: 291px;"> Functionality </td> <td style="width: 135.133px; height: 291px;"> <span data-sheets-value='{"1":2,"2":"If the user is using an IE11 browser, a banner is displayed to them in the widget to inform them that the support for IE11 is slowly being deprecated / ended. The user has the ability to dismiss the banner by clicking the close button. When the button is click, we need to store this information in storage so that we do not keep displaying the same banner every time in the widget. "}' data-sheets-userformat='{"2":15235,"3":{"1":0},"4":{"1":2,"2":16777215},"10":0,"11":4,"12":0,"14":{"1":2,"2":4605510},"15":"Arial","16":11}'>A messaging conversation can occur across multiple tabs. We synchronise these conversations and control the messaging conversation via a unique timestamp stored upon the conversation beginning. </td> <td style="width: 121.195px; height: 291px;"> Local storage duration is decided by the browser policy. </td> </tr> <tr style="height: 409px;"> <td style="width: 99.1875px; height: 409px;"> Live Chat Functionality </td> <td style="width: 385.953px; height: 409px;"> __zlcmid </td> <td style="width: 94.5234px; height: 409px;"> Essential </td> <td style="width: 135.133px; height: 409px;"> Store visitor's machine-id for the Chat widget's authentication Chat Widget offers out-of-the-box cookie consent management, see here: <a href="/hc/en-us/articles/4408828505754-Enabling-cookie-consent-for-the-Chat-widget-Web-Widget" target="_self">Enabling cookie consent for the Chat widget & Web Widget.</a> Alternatively, these Chat Cookies respect external cookie bot functionality as well. </td> <td style="width: 121.195px; height: 409px;"> 1 year </td> </tr> <tr style="height: 65px;"> <td style="width: 99.1875px; height: 65px;"> Live Chat Functionality </td> <td style="width: 385.953px; height: 65px;"> __zlcprivacy </td> <td style="width: 94.5234px; height: 65px;"> Essential </td> <td style="width: 135.133px; height: 65px;"> Store visitor's decision on CookieLaw </td> <td style="width: 121.195px; height: 65px;"> 1 year </td> </tr> <tr style="height: 87px;"> <td style="width: 99.1875px; height: 87px;"> Live Chat Functionality </td> <td style="width: 385.953px; height: 87px;"> __zlcstore </td> <td style="width: 94.5234px; height: 87px;"> Essential </td> <td style="width: 135.133px; height: 87px;"> [Local Storage] Store visitor's account settings locally </td> <td style="width: 121.195px; height: 87px;"> Forever </td> </tr> <tr style="height: 109px;"> <td style="width: 99.1875px; height: 109px;"> Live Chat Functionality </td> <td style="width: 385.953px; height: 109px;"> zte2095 </td> <td style="width: 94.5234px; height: 109px;"> Essential </td> <td style="width: 135.133px; height: 109px;"> Used to identify the domain/subdomain the Chat Widget is located on. </td> <td style="width: 121.195px; height: 109px;"> Session </td> </tr> <tr style="height: 175px;"> <td style="width: 99.1875px; height: 175px;"> Live Chat Functionality </td> <td style="width: 385.953px; height: 175px;"> AWSALB </td> <td style="width: 94.5234px; height: 175px;"> Essential </td> <td style="width: 135.133px; height: 175px;"> Used to ensure user session remains with the same AWS instance to improve performance and stability. </td> <td style="width: 121.195px; height: 175px;"> Session </td> </tr> <tr style="height: 175px;"> <td style="width: 99.1875px; height: 175px;"> Live Chat Functionality </td> <td style="width: 385.953px; height: 175px;"> AWSALBCORS </td> <td style="width: 94.5234px; height: 175px;"> Essential </td> <td style="width: 135.133px; height: 175px;"> Used to ensure user session remains with the same AWS instance to improve performance and stability. </td> <td style="width: 121.195px; height: 175px;"> Session </td> </tr> <tr style="height: 89px;"> <td style="width: 99.1875px; height: 89px;"> Live Chat Functionality </td> <td style="width: 385.953px; height: 89px;"> __storejs__ </td> <td style="width: 94.5234px; height: 89px;"> Functionality </td> <td style="width: 135.133px; height: 89px;"> Used to test if local storage can be written to/read from. </td> <td style="width: 121.195px; height: 89px;"> Local storage </td> </tr> <tr style="height: 410px;"> <td style="width: 99.1875px; height: 410px;"> Web Widget (Classic) </td> <td style="width: 385.953px; height: 410px;"> ZD-sendApiBlips </td> <td style="width: 94.5234px; height: 410px;"> Functionality </td> <td style="width: 135.133px; height: 410px;"> Used to reduce the amount of analytics blips that we send in order to help us understand client side API usage. Web Widget (Classic) offers pre-built API functionality for cookie consent; see here:<a href="https://developer.zendesk.com/embeddables/docs/widget/settings#cookies."> Web Widget (Classic) Cookie Permission in Developer Center</a>. </td> <td style="width: 121.195px; height: 410px;"> The storage duration is dependent on the End-User’s browser policy. </td> </tr> <tr style="height: 201px;"> <td style="width: 99.1875px; height: 201px;"> Ticketing System Functionality </td> <td style="width: 385.953px; height: 201px;"> _zendesk_cookie </td> <td style="width: 94.5234px; height: 201px;"> Essential </td> <td style="width: 135.133px; height: 201px;"> Saves arbitrary preference settings. Two factor authentication features and device tracking will not work without it. </td> <td style="width: 121.195px; height: 201px;"> 1 year </td> </tr> <tr style="height: 230px;"> <td style="width: 99.1875px; height: 230px;"> Ticketing System Functionality </td> <td style="width: 385.953px; height: 230px;"> support:{user_identifier}::recently_searched </td> <td style="width: 94.5234px; height: 230px;"> Functionality </td> <td style="width: 135.133px; height: 230px;"> [Local Storage] Captures recently-viewed search queries. Used to enhance the search functionality by incorporating a recent search feature. </td> <td style="width: 121.195px; height: 230px;"> Forever (Local Storage) </td> </tr> <tr style="height: 230px;"> <td style="width: 99.1875px; height: 230px;"> Ticketing System Functionality </td> <td style="width: 385.953px; height: 230px;"> support:{user_identifier}::recently_visited_organizations </td> <td style="width: 94.5234px; height: 230px;"> Functionality </td> <td style="width: 135.133px; height: 230px;"> [Local Storage] Captures recently-viewed organizations. Used to enhance the search functionality by incorporating a recent search feature. </td> <td style="width: 121.195px; height: 230px;"> Forever (Local Storage) </td> </tr> <tr style="height: 208px;"> <td style="width: 99.1875px; height: 208px;"> Ticketing System Functionality </td> <td style="width: 385.953px; height: 208px;"> support:{user_identifier}::recently_visited_tickets </td> <td style="width: 94.5234px; height: 208px;"> Functionality </td> <td style="width: 135.133px; height: 208px;"> [Local Storage] Captures recently-viewed tickets. Used to enhance the search functionality by incorporating a recent search feature. </td> <td style="width: 121.195px; height: 208px;"> Forever (Local Storage) </td> </tr> <tr style="height: 208px;"> <td style="width: 99.1875px; height: 208px;"> Ticketing System Functionality </td> <td style="width: 385.953px; height: 208px;"> support:{user_identifier}::recently_visited_users </td> <td style="width: 94.5234px; height: 208px;"> Functionality </td> <td style="width: 135.133px; height: 208px;"> [Local Storage] Captures recently-viewed users. Used to enhance the search functionality by incorporating a recent search feature. </td> <td style="width: 121.195px; height: 208px;"> Forever (Local Storage) </td> </tr> <tr style="height: 230px;"> <td style="width: 99.1875px; height: 230px;"> Ticketing System Functionality </td> <td style="width: 385.953px; height: 230px;"> support:{user_identifier}::recently_visited_side_conversations </td> <td style="width: 94.5234px; height: 230px;"> Functionality </td> <td style="width: 135.133px; height: 230px;"> [Local Storage] Captures recently-viewed side conversations. Used to enhance the search functionality by incorporating a recent search feature. </td> <td style="width: 121.195px; height: 230px;"> Forever (Local Storage) </td> </tr> <tr> <td style="width: 99.1875px;"> Ticketing System Functionality </td> <td style="width: 385.953px;"> _zendesk_oidc_state </td> <td style="width: 94.5234px;"> Essential </td> <td style="width: 135.133px;"> Used to maintain state between the client and provider during the Open ID Connect (OIDC) login process and help to prevent Cross-Site Request Forgery (CSRF) attacks. </td> <td style="width: 121.195px;"> Session </td> </tr> <tr style="height: 43px;"> <td style="width: 99.1875px; height: 43px;"> Voice Functionality </td> <td style="width: 385.953px; height: 43px;"> _zdsession_talk_embeddables_service </td> <td style="width: 94.5234px; height: 43px;"> Essential </td> <td style="width: 135.133px; height: 43px;"> Used for load balancing. </td> <td style="width: 121.195px; height: 43px;"> Session </td> </tr> <tr> <td style="width: 99.1875px;">Ultimate Widget</td> <td style="width: 385.953px;"> lastReadMessageId_<BOT_ID> </td> <td style="width: 94.5234px;"> Functionality </td> <td style="width: 135.133px;"> Used to remember the last message the user saw to calculate the amount of unread messages and show a notification when there are unread messages </td> <td style="width: 121.195px;"> Forever (Local Storage) </td> </tr> <tr> <td style="width: 99.1875px;">Ultimate Widget</td> <td style="width: 385.953px;">platformConversationId_<BOT_ID> </td> <td style="width: 94.5234px;"> Functionality </td> <td style="width: 135.133px;"> Used to recover the ongoing conversation upon page reload. </td> <td style="width: 121.195px;"> Forever (Local Storage) </td> </tr> <tr> <td style="width: 99.1875px;">Ultimate Widget</td> <td style="width: 385.953px;">isSoundToggleOn</td> <td style="width: 94.5234px;"> Functionality </td> <td style="width: 135.133px;"> Used to remember if the user has actively turned their sound on/off. </td> <td style="width: 121.195px;"> Forever (Local Storage) </td> </tr> </tbody> </table> <h2 id="h_01HE0V07MEHPRW58V1ZE2KGPQM">Cookies you add</h2> <div class="comment-wrapper"> Because Zendesk Guide allows customers to customize their own help center, it is possible to embed or use third party products that may require the placement of their own Cookies. If you add additional vendors to your help center (such as for analytics), or if you embed videos (such as from YouTube or Vimeo), you may want to confirm with these third parties whether any additional cookies are being placed in connection with these custom uses. </div> <h2 id="h_01HE0V07ME3V9MXWDD7XHM4NHT">Agent Cookies</h2> Zendesk also uses Cookies in the products it provides directly to Zendesk Agents. Across the Zendesk products, these Cookies span multiple purposes, including for authentication, security, remembering preferences, and analytics. <h2 id="h_01HE0V07ME98QQZKRHRQDDTX0J">Cookies subject to change</h2> The content of this Policy is for your general information and use only. These Cookies are subject to change and we may update this policy from time to time with new information. To the fullest extent permitted by applicable law of your region, we expressly exclude liability for inaccuracies or errors in this Policy. If you identify a discrepancy, please report it to us. <h2 id="h_01HE0V07MEC51D8458QD6WMB01">Updating this policy</h2> We encourage you to periodically review this page for the latest information on the Policy, which we update from time to time. Given we update this list periodically, there may be time periods during which additional Cookies are in use before we update the Policy to include them. Your continued use of the Services constitutes your agreement to be bound by such changes to this Policy. </div> <div id="articleCommentsWrapper" style="display: none"> <div id="actions_comment_4419296571674"><div data-helper="comment-actions" data-json="{"comment_id":4419296571674,"parent_id":4408824378650,"parent_type":"Article"}" hidden="hidden"></div></div> <div id="actions_comment_4645989875610"><div data-helper="comment-actions" data-json="{"comment_id":4645989875610,"parent_id":4408824378650,"parent_type":"Article"}" hidden="hidden"></div></div> <div id="actions_comment_4719171901978"><div data-helper="comment-actions" data-json="{"comment_id":4719171901978,"parent_id":4408824378650,"parent_type":"Article"}" hidden="hidden"></div></div> <div id="actions_comment_5392731486490"><div data-helper="comment-actions" data-json="{"comment_id":5392731486490,"parent_id":4408824378650,"parent_type":"Article"}" hidden="hidden"></div></div> <div id="actions_comment_5493853960986"><div data-helper="comment-actions" data-json="{"comment_id":5493853960986,"parent_id":4408824378650,"parent_type":"Article"}" hidden="hidden"></div></div> <div id="actions_comment_6320586002202"><div data-helper="comment-actions" data-json="{"comment_id":6320586002202,"parent_id":4408824378650,"parent_type":"Article"}" hidden="hidden"></div></div> <div id="actions_comment_6457497605274"><div data-helper="comment-actions" data-json="{"comment_id":6457497605274,"parent_id":4408824378650,"parent_type":"Article"}" hidden="hidden"></div></div> <div id="actions_comment_6655010088730"><div data-helper="comment-actions" data-json="{"comment_id":6655010088730,"parent_id":4408824378650,"parent_type":"Article"}" hidden="hidden"></div></div> <div id="actions_comment_6864206884122"><div data-helper="comment-actions" data-json="{"comment_id":6864206884122,"parent_id":4408824378650,"parent_type":"Article"}" hidden="hidden"></div></div> <div id="actions_comment_7576469143066"><div data-helper="comment-actions" data-json="{"comment_id":7576469143066,"parent_id":4408824378650,"parent_type":"Article"}" hidden="hidden"></div></div> <div id="actions_comment_8164469228442"><div data-helper="comment-actions" data-json="{"comment_id":8164469228442,"parent_id":4408824378650,"parent_type":"Article"}" hidden="hidden"></div></div> </div> <div id="commentFormZ2" style="display: none"> </div> <script type='module'> import { renderArticlePage } from 'articlePage'; let voteUp = ''; let voteDown = ''; voteUp = `<button type="button" class="" data-auth-action="signin" aria-label="This article was helpful" aria-pressed="false">Yes</button>`; voteDown = `<button type="button" class="" data-auth-action="signin" aria-label="This article was not helpful" aria-pressed="false">No</button>`; let author_badges = []; let contentTagItems = []; const comments = []; let commentAuthorBadges = []; commentAuthorBadges = []; comments.push({ id: 4419296571674, anchor: "comment_4419296571674", author: {"name":"Triona Connell","url":null,"agent":false,"avatar_url":"https://secure.gravatar.com/avatar/aed90cbde762538bc11ea0258a95f4ba?default=https%3A%2F%2Fassets.zendesk.com%2Fhc%2Fassets%2Fdefault_avatar.png\u0026r=g","signed_in":false,"id":1264158209069,"role":"anonymous","organizations":[],"badges":[]}, created_at: "2022-02-03T12:13:17Z", updated_at: "2022-02-03T12:13:17Z", body: "\u003cp\u003eUpdated on 3 February 2022 to add help_center_data cookie.\u003c/p\u003e", author_badges: commentAuthorBadges, actions: `<div data-helper="comment-actions" data-json="{"comment_id":4419296571674,"parent_id":4408824378650,"parent_type":"Article"}" hidden="hidden"></div>`, vote_sum: 0, voteUp: `<button type="button" class="" data-auth-action="signin" aria-label="This comment was helpful" aria-pressed="false">Yes</button>`, voteDown: `<button type="button" class="" data-auth-action="signin" aria-label="This comment was not helpful" aria-pressed="false">No</button>` }); commentAuthorBadges = []; comments.push({ id: 4645989875610, anchor: "comment_4645989875610", author: {"name":"Rob Slattery","url":null,"agent":false,"avatar_url":"https://secure.gravatar.com/avatar/b1ff3926b3cb27336a888d9863377193?default=https%3A%2F%2Fassets.zendesk.com%2Fhc%2Fassets%2Fdefault_avatar.png\u0026r=g","signed_in":false,"id":1263082309869,"role":"anonymous","organizations":[],"badges":[]}, created_at: "2022-06-01T16:48:47Z", updated_at: "2022-06-01T16:48:47Z", body: "\u003cp\u003eJune 1, 2022 - This Policy has been updated.\u003c/p\u003e", author_badges: commentAuthorBadges, actions: `<div data-helper="comment-actions" data-json="{"comment_id":4645989875610,"parent_id":4408824378650,"parent_type":"Article"}" hidden="hidden"></div>`, vote_sum: 0, voteUp: `<button type="button" class="" data-auth-action="signin" aria-label="This comment was helpful" aria-pressed="false">Yes</button>`, voteDown: `<button type="button" class="" data-auth-action="signin" aria-label="This comment was not helpful" aria-pressed="false">No</button>` }); commentAuthorBadges = []; comments.push({ id: 4719171901978, anchor: "comment_4719171901978", author: {"name":"Triona Connell","url":null,"agent":false,"avatar_url":"https://secure.gravatar.com/avatar/aed90cbde762538bc11ea0258a95f4ba?default=https%3A%2F%2Fassets.zendesk.com%2Fhc%2Fassets%2Fdefault_avatar.png\u0026r=g","signed_in":false,"id":1264158209069,"role":"anonymous","organizations":[],"badges":[]}, created_at: "2022-06-28T16:29:05Z", updated_at: "2022-06-28T16:29:05Z", body: "\u003cp\u003eVarious amendments made on 28 June 2022, including (i) the addition of \u003cspan style=\"font-weight: 400;\"\u003e_zdsession_talk_embeddables_service, _zdshared_user_session_analytics, ZD-widgetOpen and ZD-launcherLabelRemoved; and (ii) amendments to ZD-suid and ZD-buid, which are existing Zendesk cookies.\u003c/span\u003e\u003c/p\u003e", author_badges: commentAuthorBadges, actions: `<div data-helper="comment-actions" data-json="{"comment_id":4719171901978,"parent_id":4408824378650,"parent_type":"Article"}" hidden="hidden"></div>`, vote_sum: 0, voteUp: `<button type="button" class="" data-auth-action="signin" aria-label="This comment was helpful" aria-pressed="false">Yes</button>`, voteDown: `<button type="button" class="" data-auth-action="signin" aria-label="This comment was not helpful" aria-pressed="false">No</button>` }); commentAuthorBadges = []; comments.push({ id: 5392731486490, anchor: "comment_5392731486490", author: {"name":"John Didday","url":null,"agent":true,"avatar_url":"https://secure.gravatar.com/avatar/a7bacdb696fe0692af2f393f2b69674d?default=https%3A%2F%2Fassets.zendesk.com%2Fhc%2Fassets%2Fdefault_avatar.png\u0026r=g","signed_in":false,"id":1263082189029,"role":"anonymous","organizations":[],"badges":[]}, created_at: "2023-02-10T01:11:47Z", updated_at: "2023-02-10T01:11:47Z", body: "\u003cp\u003eFebruary 9, 2022 - This Policy has been updated to add the ZD-soundNotificationDisabledKey cookie.\u003c/p\u003e", author_badges: commentAuthorBadges, actions: `<div data-helper="comment-actions" data-json="{"comment_id":5392731486490,"parent_id":4408824378650,"parent_type":"Article"}" hidden="hidden"></div>`, vote_sum: 0, voteUp: `<button type="button" class="" data-auth-action="signin" aria-label="This comment was helpful" aria-pressed="false">Yes</button>`, voteDown: `<button type="button" class="" data-auth-action="signin" aria-label="This comment was not helpful" aria-pressed="false">No</button>` }); commentAuthorBadges = []; comments.push({ id: 5493853960986, anchor: "comment_5493853960986", author: {"name":"John Didday","url":null,"agent":true,"avatar_url":"https://secure.gravatar.com/avatar/a7bacdb696fe0692af2f393f2b69674d?default=https%3A%2F%2Fassets.zendesk.com%2Fhc%2Fassets%2Fdefault_avatar.png\u0026r=g","signed_in":false,"id":1263082189029,"role":"anonymous","organizations":[],"badges":[]}, created_at: "2023-03-14T16:27:18Z", updated_at: "2023-03-14T16:27:18Z", body: "\u003csection\u003e\n\u003cp\u003eMarch 14, 2022 - This Policy has been updated to add the ZD-bannerDismissed localStorage object.\u003c/p\u003e\n\u003c/section\u003e\n\u003cfooter\u003e\n\u003cdiv\u003e\n\u003cdiv role=\"radiogroup\"\u003e \u003c/div\u003e\n\u003c/div\u003e\n\u003c/footer\u003e", author_badges: commentAuthorBadges, actions: `<div data-helper="comment-actions" data-json="{"comment_id":5493853960986,"parent_id":4408824378650,"parent_type":"Article"}" hidden="hidden"></div>`, vote_sum: 0, voteUp: `<button type="button" class="" data-auth-action="signin" aria-label="This comment was helpful" aria-pressed="false">Yes</button>`, voteDown: `<button type="button" class="" data-auth-action="signin" aria-label="This comment was not helpful" aria-pressed="false">No</button>` }); commentAuthorBadges = []; comments.push({ id: 6320586002202, anchor: "comment_6320586002202", author: {"name":"John Didday","url":null,"agent":true,"avatar_url":"https://secure.gravatar.com/avatar/a7bacdb696fe0692af2f393f2b69674d?default=https%3A%2F%2Fassets.zendesk.com%2Fhc%2Fassets%2Fdefault_avatar.png\u0026r=g","signed_in":false,"id":1263082189029,"role":"anonymous","organizations":[],"badges":[]}, created_at: "2023-10-30T17:46:58Z", updated_at: "2023-10-30T17:46:58Z", body: "\u003cp\u003eOctober 30, 2023 - this Policy has been updated to reduce the storage duration of the _zdshared_user_session_analytics cookie to 90 days.\u003c/p\u003e", author_badges: commentAuthorBadges, actions: `<div data-helper="comment-actions" data-json="{"comment_id":6320586002202,"parent_id":4408824378650,"parent_type":"Article"}" hidden="hidden"></div>`, vote_sum: 0, voteUp: `<button type="button" class="" data-auth-action="signin" aria-label="This comment was helpful" aria-pressed="false">Yes</button>`, voteDown: `<button type="button" class="" data-auth-action="signin" aria-label="This comment was not helpful" aria-pressed="false">No</button>` }); commentAuthorBadges = []; comments.push({ id: 6457497605274, anchor: "comment_6457497605274", author: {"name":"Eric Pait","url":null,"agent":true,"avatar_url":"https://secure.gravatar.com/avatar/4ad3ceafa932cc0d33873b1ec21d7d2d?default=https%3A%2F%2Fassets.zendesk.com%2Fhc%2Fassets%2Fdefault_avatar.png\u0026r=g","signed_in":false,"id":4445965980826,"role":"anonymous","organizations":[],"badges":[]}, created_at: "2023-12-04T21:27:26Z", updated_at: "2023-12-04T21:27:26Z", body: "\u003cp\u003eDecember 4, 2023 - Updated to add _answer_bot_service_session cookie.\u003c/p\u003e", author_badges: commentAuthorBadges, actions: `<div data-helper="comment-actions" data-json="{"comment_id":6457497605274,"parent_id":4408824378650,"parent_type":"Article"}" hidden="hidden"></div>`, vote_sum: 0, voteUp: `<button type="button" class="" data-auth-action="signin" aria-label="This comment was helpful" aria-pressed="false">Yes</button>`, voteDown: `<button type="button" class="" data-auth-action="signin" aria-label="This comment was not helpful" aria-pressed="false">No</button>` }); commentAuthorBadges = []; comments.push({ id: 6655010088730, anchor: "comment_6655010088730", author: {"name":"Eric Pait","url":null,"agent":true,"avatar_url":"https://secure.gravatar.com/avatar/4ad3ceafa932cc0d33873b1ec21d7d2d?default=https%3A%2F%2Fassets.zendesk.com%2Fhc%2Fassets%2Fdefault_avatar.png\u0026r=g","signed_in":false,"id":4445965980826,"role":"anonymous","organizations":[],"badges":[]}, created_at: "2024-01-26T23:13:34Z", updated_at: "2024-01-26T23:13:34Z", body: "\u003cp\u003eJanuary 26, 2024 - This Policy has been updated to add the support:{user_identifier}::recently_searched, support:{user_identifier}::recently_visited_organizations, support:{user_identifier}::recently_visited_tickets, support:{user_identifier}::recently_visited_users, and support:{user_identifier}::recently_visited_side_conversations cookies.\u003c/p\u003e", author_badges: commentAuthorBadges, actions: `<div data-helper="comment-actions" data-json="{"comment_id":6655010088730,"parent_id":4408824378650,"parent_type":"Article"}" hidden="hidden"></div>`, vote_sum: 0, voteUp: `<button type="button" class="" data-auth-action="signin" aria-label="This comment was helpful" aria-pressed="false">Yes</button>`, voteDown: `<button type="button" class="" data-auth-action="signin" aria-label="This comment was not helpful" aria-pressed="false">No</button>` }); commentAuthorBadges = []; comments.push({ id: 6864206884122, anchor: "comment_6864206884122", author: {"name":"Eric Pait","url":null,"agent":true,"avatar_url":"https://secure.gravatar.com/avatar/4ad3ceafa932cc0d33873b1ec21d7d2d?default=https%3A%2F%2Fassets.zendesk.com%2Fhc%2Fassets%2Fdefault_avatar.png\u0026r=g","signed_in":false,"id":4445965980826,"role":"anonymous","organizations":[],"badges":[]}, created_at: "2024-03-07T15:36:39Z", updated_at: "2024-03-07T15:36:39Z", body: "\u003cp\u003eMarch 7, 2024 - This Policy has been update to revise how Cloudflare cookies are included. \u003c/p\u003e", author_badges: commentAuthorBadges, actions: `<div data-helper="comment-actions" data-json="{"comment_id":6864206884122,"parent_id":4408824378650,"parent_type":"Article"}" hidden="hidden"></div>`, vote_sum: 0, voteUp: `<button type="button" class="" data-auth-action="signin" aria-label="This comment was helpful" aria-pressed="false">Yes</button>`, voteDown: `<button type="button" class="" data-auth-action="signin" aria-label="This comment was not helpful" aria-pressed="false">No</button>` }); commentAuthorBadges = []; comments.push({ id: 7576469143066, anchor: "comment_7576469143066", author: {"name":"Eric Pait","url":null,"agent":true,"avatar_url":"https://secure.gravatar.com/avatar/4ad3ceafa932cc0d33873b1ec21d7d2d?default=https%3A%2F%2Fassets.zendesk.com%2Fhc%2Fassets%2Fdefault_avatar.png\u0026r=g","signed_in":false,"id":4445965980826,"role":"anonymous","organizations":[],"badges":[]}, created_at: "2024-07-09T20:21:14Z", updated_at: "2024-07-09T20:21:14Z", body: "\u003cp\u003eJuly 9, 2024 - This Policy has been updated to add cookies related to the Ultimate Widget. \u003c/p\u003e", author_badges: commentAuthorBadges, actions: `<div data-helper="comment-actions" data-json="{"comment_id":7576469143066,"parent_id":4408824378650,"parent_type":"Article"}" hidden="hidden"></div>`, vote_sum: 0, voteUp: `<button type="button" class="" data-auth-action="signin" aria-label="This comment was helpful" aria-pressed="false">Yes</button>`, voteDown: `<button type="button" class="" data-auth-action="signin" aria-label="This comment was not helpful" aria-pressed="false">No</button>` }); commentAuthorBadges = []; comments.push({ id: 8164469228442, anchor: "comment_8164469228442", author: {"name":"Eric Pait","url":null,"agent":true,"avatar_url":"https://secure.gravatar.com/avatar/4ad3ceafa932cc0d33873b1ec21d7d2d?default=https%3A%2F%2Fassets.zendesk.com%2Fhc%2Fassets%2Fdefault_avatar.png\u0026r=g","signed_in":false,"id":4445965980826,"role":"anonymous","organizations":[],"badges":[]}, created_at: "2024-10-08T20:38:57Z", updated_at: "2024-10-08T20:38:57Z", body: "\u003cp\u003eOctober 8, 2024 - This Policy has been updated to add the _zendesk_oidc_state cookie. \u003c/p\u003e", author_badges: commentAuthorBadges, actions: `<div data-helper="comment-actions" data-json="{"comment_id":8164469228442,"parent_id":4408824378650,"parent_type":"Article"}" hidden="hidden"></div>`, vote_sum: 0, voteUp: `<button type="button" class="" data-auth-action="signin" aria-label="This comment was helpful" aria-pressed="false">Yes</button>`, voteDown: `<button type="button" class="" data-auth-action="signin" aria-label="This comment was not helpful" aria-pressed="false">No</button>` }); const labels = []; labels.push({ "identifier": "mt" }) labels.push({ "identifier": "cookie" }) labels.push({ "identifier": "policy" }) const signedIn = false; const darkModeSetting = false; const baseUrlSetting = "https://support.zendesk.com"; const localeSetting = "en-us"; const breadcrumbs = `<nav aria-label="Current location"> <ol class="breadcrumbs"> <li> <a href="/hc/en-us">Zendesk help</a> </li> <li> <a href="/hc/en-us/categories/4405298748826-Policies-and-programs">Policies and programs</a> </li> <li> <a href="/hc/en-us/sections/6970173601306-Zendesk-policies-and-agreements">Zendesk policies and agreements</a> </li> <li> <a href="/hc/en-us/sections/4405303723418-Zendesk-policies-and-agreements">Zendesk policies and agreements</a> </li> </ol> </nav> `; const attachments = []; const author = {"name":"Rob Slattery","url":null,"agent":false,"avatar_url":"https://secure.gravatar.com/avatar/b1ff3926b3cb27336a888d9863377193?default=https%3A%2F%2Fassets.zendesk.com%2Fhc%2Fassets%2Fdefault_avatar.png\u0026r=g","signed_in":false,"id":1263082309869,"role":"anonymous","organizations":[],"badges":[]}; const created_at = "2021-10-16T03:46:35Z"; const edited_at = "2024-10-08T20:37:28Z"; const id = 4408824378650; const title = "Zendesk In-Product Cookie Policy"; const internal = false; const body = "\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eThis In-Product Cookie Policy (“Policy”) provides information about how and when Zendesk uses Cookies within the Zendesk Services. For the purposes of this Policy, the term, “Services,” shall have the meaning as defined in the\u003c/span\u003e\u003ca href=\"https://www.zendesk.com/company/customers-partners/master-subscription-agreement/\" target=\"_blank\" rel=\"noopener\"\u003e Main Services Agreement\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e. \u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eIf you are seeking information about the Cookies used on www.zendesk.com and other Zendesk websites, please refer instead to the\u003c/span\u003e\u003ca href=\"https://www.zendesk.com/company/policies-procedures/cookie-policy/\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e Zendesk Cookie Policy\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e.\u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"h_01HE0V07MCMZV343RW9MHSMG77\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eWhat is a Cookie?\u003c/span\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eIn general, a cookie is a small text file that is placed on a user’s browser by a web page server. Cookies and related web technologies (which we refer to herein collectively as “Cookies”) contain information that can later be read by a web server in the domain that issued the Cookie. Some of the Cookies referenced in this Policy will only be used if you use certain products, features, or if you select certain preferences, and some Cookies will always be used. You can find out more about each Cookie by viewing the lists below. \u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"h_01HE0V07MCJ1Q4TY15F0T9BG9B\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eDoes Zendesk use Cookies within its Services?\u003c/span\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eYes, the Zendesk Group, our affiliates and service providers use Cookies to ensure Zendesk users can securely, quickly, and reliably use the Services.\u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"h_01HE0V07MC2Z4F59QG0QXVW6VE\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eWhy does Zendesk use Cookies?\u003c/span\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eWhen users engage with the Services, we may place a number of Cookies in the user’s browser. For example, we use Cookies within the Services to enable Agent and End-User activity, to improve user experience, and to allow our Subscribers to track and analyze usage, navigational, and other statistical information to continuously improve our Service.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eWhen we collect this information, Zendesk only uses this data to provide the Services or in aggregate form, and not in a manner that would identify a Subscriber's End-Users personally.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eUsers can control the use of Cookies at the individual browser level. If a user elects not to activate a given Cookie or disables certain cookies, users may still interact with the relevant Services, but their ability to use some features or areas of the Services may be limited.\u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"h_01HE0V07MC8YY9K9R04YCKZ3AP\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eHow to disable Cookies\u003c/span\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eUsers can generally activate or later deactivate the use of Cookies through functionality built into their web browser, or by means of Cookie consent mechanisms. To learn more about how to control Cookie settings through a browser:\u003c/span\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\n\u003cspan style=\"font-weight: 400;\"\u003eClick\u003c/span\u003e\u003ca href=\"https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e here\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e to learn more about the “Private Browsing” setting and managing Cookie settings in Firefox;\u003c/span\u003e\n\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\n\u003cspan style=\"font-weight: 400;\"\u003eClick\u003c/span\u003e\u003ca href=\"http://support.google.com/chrome/bin/answer.py?hl=en\u0026amp;answer=95647\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e here\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e to learn more about “Incognito” and managing Cookie settings in Chrome;\u003c/span\u003e\n\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\n\u003cspan style=\"font-weight: 400;\"\u003eClick\u003c/span\u003e\u003ca href=\"http://windows.microsoft.com/en-us/internet-explorer/delete-manage-cookies\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e here\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e to learn more about “InPrivate” and managing Cookie settings in Internet Explorer and Edge; or\u003c/span\u003e\n\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\n\u003cspan style=\"font-weight: 400;\"\u003eClick\u003c/span\u003e\u003ca href=\"https://support.apple.com/guide/safari/browse-privately-ibrw1069/mac\" target=\"_self\" rel=\"undefined\"\u003e here\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e to learn more about “Private Browsing” and managing Cookie settings in Safari.\u003c/span\u003e\n\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eIf you want to learn more about Cookies, or how to control, disable or delete them, please visit\u003c/span\u003e\u003ca href=\"http://www.aboutcookies.org/\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e http://www.aboutcookies.org\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e for detailed guidance. Further, certain third party advertising networks, including Google, permit users to opt out of or customize preferences associated with your internet browsing generally. To learn more about this feature from Google, click\u003c/span\u003e\u003ca href=\"https://www.google.com/settings/u/0/ads/authenticated?hl=en\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e here\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eMany jurisdictions require or recommend that website operators inform users/visitors as to the nature of Cookies they utilize and, in certain circumstances, obtain the consent of their users to the placement of certain types of Cookies. Options for enabling consent mechanisms for the Zendesk End-User Cookies are discussed further below.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eZendesk’s in-product Cookies all fall within one of the three following categories:\u003c/span\u003e\u003c/p\u003e\n\u003ctable\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp\u003e\u003cstrong\u003eCategory\u003c/strong\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003e\n\u003cp\u003e\u003cstrong\u003eDescription\u003c/strong\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eEssential cookies\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eEssential Cookies are sometimes called “strictly necessary” as without them we cannot provide the functionality required to use the Services. For example, essential Cookies may support authentication or other features, bolster security, or help with load balancing as users navigate through the Services. \u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eAnalytics cookies\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eAnalytics Cookies track information about visits to the Services so that we or our Subscribers can make improvements and report on performance. For example, some Cookies help analyze Agent and End-User behavior so as to provide additional functionality or suggest certain activities. These Cookies collect information about how visitors use the Services, which site or page the user came from, the number of each user’s visits and how long a user stays on the Services. We might also use analytics Cookies to test new features to see how users react to them.\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eFunctionality or preference cookies\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eDuring users’ interaction with the Services, Cookies are used to remember information users have entered or choices they have made. They also store user preferences when personalizing the Services to optimize the use of Zendesk, for example, preferred language. These preferences are remembered through the use of the persistent Cookies, and the next time a user engages with the Services they will not have to set them again.\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003c/tbody\u003e\n\u003c/table\u003e\n\u003ch2 id=\"h_01HE0V07MCWD5F7GP3WJWW638F\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eEnd-User Cookies\u003c/span\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eIf you are a Zendesk Subscriber and use Zendesk products to engage with your customers (we refer to our Subscribers' customers as \"End-Users\"), depending on the products and features you use and how you have configured them, Zendesk may place Cookies on End-User browsers during such interactions. To understand which specific Cookies are used in your implementation and how and why they are used, review the table below. \u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eWhile only some of the Zendesk products include pre-built Cookie consent-management solutions, non-essential End-User Cookies are capable of being controlled by most Cookie bots, which Subscribers can configure to their own standards and in accordance with the functionality provided by the third party Cookie bot. To learn more about implementing a Cookie bot within your help center, review the following article: https://support.zendesk.com/hc/en-us/articles/360054053353\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eDefinitions for the Services identified below are as follows:\u003c/span\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\n\u003cstrong\u003eTicketing System Functionality\u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003e: means Zendesk Support and help desk functionality, email support functionality and agent workspace functionality available within Zendesk Suite.\u003c/span\u003e\n\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\n\u003cstrong\u003eHelp Center Functionality\u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003e: means Zendesk Guide and help center functionality available within Zendesk Suite.\u003c/span\u003e\n\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\n\u003cstrong\u003eCommunity Forum Functionality\u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003e: means Zendesk Gather and community forum functionality available within Zendesk Suite.\u003c/span\u003e\n\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\n\u003cstrong\u003eLive Chat Functionality\u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003e: means Zendesk Chat and live chat functionality available within Zendesk Suite.\u003c/span\u003e\n\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\n\u003cstrong\u003eVoice Functionality\u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003e: means Zendesk Talk and call center software available within Zendesk Suite.\u003c/span\u003e\n\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\n\u003cstrong\u003eAnalytics Functionality\u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003e: means Zendesk Explore and reporting and analytics functionality available within Zendesk Suite.\u003c/span\u003e\n\u003c/li\u003e\n\u003c/ul\u003e\n\u003ctable style=\"height: 10922px;\"\u003e\n\u003ctbody\u003e\n\u003ctr style=\"height: 21px;\"\u003e\n\u003ctd style=\"width: 99.1875px; height: 21px;\"\u003e\n\u003cp\u003e\u003cstrong\u003eService\u003c/strong\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 385.953px; height: 21px;\"\u003e\n\u003cp\u003e\u003cstrong\u003eName\u003c/strong\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 94.5234px; height: 21px;\"\u003e\n\u003cp\u003e\u003cstrong\u003eCategory\u003c/strong\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 135.133px; height: 21px;\"\u003e\n\u003cp\u003e\u003cstrong\u003ePurpose\u003c/strong\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 121.195px; height: 21px;\"\u003e\n\u003cp\u003e\u003cstrong\u003eDuration\u003c/strong\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 204px;\"\u003e\n\u003ctd style=\"width: 99.1875px; height: 204px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eCloudflare (all products)\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 385.953px; height: 204px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eCloudflare cookies are described \u003ca href=\"https://developers.cloudflare.com/fundamentals/reference/policies-compliances/cloudflare-cookies\"\u003ehere\u003c/a\u003e.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eThe following sections are in scope for Zendesk:\u003c/span\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan style=\"font-weight: 400;\"\u003e__cf_bm cookie for Cloudflare bot product\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan style=\"font-weight: 400;\"\u003e__cfruid to support Cloudflare Rate Limiting (previous version)\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan style=\"font-weight: 400;\"\u003e_cfuvid for Rate Limiting Rules\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan style=\"font-weight: 400;\"\u003eAdditional cookies used by the Challenge Platform\u003c/span\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 94.5234px; height: 204px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eEssential\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 135.133px; height: 204px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eCloudflare uses various cookies to maximize network resources, manage traffic, and protect our customers’ sites from malicious traffic. \u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 121.195px; height: 204px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eDuration for each applicable Cloudflare cookie is described \u003ca href=\"https://developers.cloudflare.com/fundamentals/reference/policies-compliances/cloudflare-cookies\"\u003ehere\u003c/a\u003e.\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 314px;\"\u003e\n\u003ctd style=\"width: 99.1875px; height: 314px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eAll products\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 385.953px; height: 314px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e_zendesk_session\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 94.5234px; height: 314px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eEssential\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 135.133px; height: 314px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eStores account ID, route for internal service calls and the cross-site request forgery token.\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 121.195px; height: 314px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e8 hours. \u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eSession duration is configurable by the Subscriber using the Session Expiration config in Admin Center \u0026gt; Security Settings. Can be anything from 5 minutes to 2 weeks. Default is 8 hours.\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 21px;\"\u003e\n\u003ctd style=\"width: 99.1875px; height: 21px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eAll products\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 385.953px; height: 21px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003ezendesk_thirdparty_test\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 94.5234px; height: 21px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eEssential\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 135.133px; height: 21px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eUsed during sign in on hostmapped accounts for cookie-restricted browsers. This is necessary for the workflow described \u003ca href=\"/hc/en-us/articles/360034788653-Zendesk-support-for-cookie-restricted-browsers-Safari-Chrome-Firefox-\" target=\"_self\"\u003ehere.\u003c/a\u003e\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 121.195px; height: 21px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e8 hours\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eSession duration is configurable by the Subscriber using the Session Expiration config in Admin Center \u0026gt; Security Settings. Can be anything from 5 minutes to 2 weeks. Default is 8 hours.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e \u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 314px;\"\u003e\n\u003ctd style=\"width: 99.1875px; height: 314px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eAll products\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 385.953px; height: 314px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e_zendesk_shared_session\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 94.5234px; height: 314px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eEssential\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 135.133px; height: 314px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eAuthentication cookie - set to be anonymous\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 121.195px; height: 314px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e8 hours\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eSession duration is configurable by the Subscriber using the Session Expiration config in Admin Center \u0026gt; Security Settings. Can be anything from 5 minutes to 2 weeks. Default is 8 hours.\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 109px;\"\u003e\n\u003ctd style=\"width: 99.1875px; height: 109px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eAll products\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 385.953px; height: 109px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e_zendesk_authenticated\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 94.5234px; height: 109px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eEssential\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 135.133px; height: 109px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eThis is a flag set when a user is authenticated to display the most up to date content.\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 121.195px; height: 109px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eSession\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 314px;\"\u003e\n\u003ctd style=\"width: 99.1875px; height: 314px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eHelp Center Functionality\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 385.953px; height: 314px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e_gat\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 94.5234px; height: 314px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eAnalytics\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 135.133px; height: 314px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eGoogle Analytics (when enabled in Guide Settings) allows subscribers to gain insights into the use of their Help Center Functionality.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eSee \u003ca href=\"/hc/en-us/articles/4408828643098-Enabling-Google-Analytics-for-your-help-center\" target=\"_self\"\u003ehere\u003c/a\u003e to enable or disable these Google Analytics Cookies: Enabling Google Analytics for your Help Center Functionality.\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 121.195px; height: 314px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e1 minute\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 153px;\"\u003e\n\u003ctd style=\"width: 99.1875px; height: 153px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eHelp Center Functionality\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 385.953px; height: 153px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e_gid\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 94.5234px; height: 153px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eAnalytics\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 135.133px; height: 153px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eGoogle Analytics (when enabled in Guide Settings) allows subscribers to gain insights into the use of their Help Center Functionality.\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 121.195px; height: 153px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e1 day\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 153px;\"\u003e\n\u003ctd style=\"width: 99.1875px; height: 153px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eHelp Center Functionality\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 385.953px; height: 153px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e_ga\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 94.5234px; height: 153px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eAnalytics\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 135.133px; height: 153px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eGoogle Analytics (when enabled in Guide Settings) allows subscribers to gain insights into the use of their Help Center Functionality.\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 121.195px; height: 153px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e2 years\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 556px;\"\u003e\n\u003ctd style=\"width: 99.1875px; height: 556px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eHelp Center Functionality\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 385.953px; height: 556px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003ehc:{user_identifier}:recently_ visited_articles\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 94.5234px; height: 556px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eAnalytics and/or Essential\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 135.133px; height: 556px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e[LOCAL STORAGE] To help subscribers understand the resources an end-user has attempted in seeking support, this object tracks recently-viewed articles within the Help Center Functionality.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eThis Cookie allows Zendesk customers to identify an end-user's recently-viewed articles. If used exclusively by Subscriber for providing customer support purposes, this could be deemed Essential.\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 121.195px; height: 556px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eForever (Local Storage)\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 131px;\"\u003e\n\u003ctd style=\"width: 99.1875px; height: 131px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eHelp Center Functionality\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 385.953px; height: 131px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003earticleVotes\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 94.5234px; height: 131px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eEssential\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 135.133px; height: 131px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eThis is only dropped when anonymous end-users actually vote on articles. It is used to track the fact that an anonymous user has voted on an article, so that they are not repeatedly prompted to vote on an article that they have already voted on nor are they able to submit multiple votes relating to one article.\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 121.195px; height: 131px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eForever (Local Storage)/Session (cookie)\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 87px;\"\u003e\n\u003ctd style=\"width: 99.1875px; height: 87px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eHelp Center Functionality\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 385.953px; height: 87px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e_help_center_session\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 94.5234px; height: 87px;\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eEssential\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 135.133px; height: 87px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eStores unique session key for Help Center Functionality.\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 121.195px; height: 87px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eSession\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 380px;\"\u003e\n\u003ctd style=\"width: 99.1875px; height: 380px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eHelp Center Functionality\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 385.953px; height: 380px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eGUIDE_REQUESTS_APP_COLUMN_CONFIG\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 94.5234px; height: 380px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eFunctionality\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 135.133px; height: 380px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eThis cookie is only used in the Request List App. This cookie saves the settings that end-users choose when they configure their own view in the Request List App. It saves which of the available custom values end-users want to filter by and which columns they want to see.\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 121.195px; height: 380px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eLocal storage duration is decided by the browser policy.\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 403px;\"\u003e\n\u003ctd style=\"width: 99.1875px; height: 403px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eHelp Center Functionality\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 385.953px; height: 403px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003ehelp_center_data\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 94.5234px; height: 403px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eAnalytics\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 135.133px; height: 403px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eStores the text string of an end-user’s search term in the Help Center Functionality. It stores this so that it can check whether a ticket was created after that term was searched. A user identifier is not stored so it is not possible to specify which user completed the search at the time of reporting.\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 121.195px; height: 403px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e48 hours\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 89px;\"\u003e\n\u003ctd style=\"width: 99.1875px; height: 89px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eHelp Center Functionality\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 385.953px; height: 89px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e_zdshared_user_session_analytics\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 94.5234px; height: 89px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eAnalytics\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 135.133px; height: 89px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eUsed to track information about visits for analytics purposes.\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 121.195px; height: 89px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003ePersistent cookie, 90 days\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 21px;\"\u003e\n\u003ctd style=\"width: 99.1875px; height: 21px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eConnect\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 385.953px; height: 21px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eob-{public-api-key}\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 94.5234px; height: 21px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eEssential\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 135.133px; height: 21px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eConnect js snippet\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 121.195px; height: 21px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e3 years\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 131px;\"\u003e\n\u003ctd style=\"width: 99.1875px; height: 131px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eTicketing System Functionality\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 385.953px; height: 131px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e_zendesk_nps_session\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 94.5234px; height: 131px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eEssential\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 135.133px; height: 131px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eStores a unique key for a session, for landing page after responding to an NPS survey (if enabled)\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 121.195px; height: 131px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eSession\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 358px;\"\u003e\n\u003ctd style=\"width: 99.1875px; height: 358px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eSunshine Conversations Web Messenger\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 385.953px; height: 358px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u0026lt;integrationId\u0026gt;.appUserId\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 94.5234px; height: 358px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eFunctionality\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 135.133px; height: 358px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eStores the appUser ID for the current session.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eSunshine Conversations Web Messenger will not drop any Cookies until the widget is initiated by the End-User. If you wish to further control these Cookies using a third-party cookie solution, that is supported.\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 121.195px; height: 358px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eForever\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 87px;\"\u003e\n\u003ctd style=\"width: 99.1875px; height: 87px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eSunshine Conversations Web Messenger\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 385.953px; height: 87px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u0026lt;integrationId\u0026gt;.clientId\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 94.5234px; height: 87px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eFunctionality\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 135.133px; height: 87px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eUnique identifier of the SDK instance\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 121.195px; height: 87px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eForever\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 197px;\"\u003e\n\u003ctd style=\"width: 99.1875px; height: 197px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eSunshine Conversations Web Messenger\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 385.953px; height: 197px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u0026lt;integrationId\u0026gt;.sessionToken\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 94.5234px; height: 197px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eFunctionality\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 135.133px; height: 197px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eSession token to be used to authenticate requests on behalf of an anonymous user. Session tokens are linked to a client ID (see clientId)\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 121.195px; height: 197px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eForever\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 87px;\"\u003e\n\u003ctd style=\"width: 99.1875px; height: 87px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eSunshine Conversations Web Messenger\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 385.953px; height: 87px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003elsid\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 94.5234px; height: 87px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eFunctionality\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 135.133px; height: 87px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e(From Stripe)\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 121.195px; height: 87px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eSession\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 87px;\"\u003e\n\u003ctd style=\"width: 99.1875px; height: 87px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eSunshine Conversations Web Messenger\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 385.953px; height: 87px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eab_disable_remember_me\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 94.5234px; height: 87px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003ePreference\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 135.133px; height: 87px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e(From Stripe)\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 121.195px; height: 87px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eSession\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 109px;\"\u003e\n\u003ctd style=\"width: 99.1875px; height: 109px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eSunshine Conversations Web Messenger\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 385.953px; height: 109px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003ecid\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 94.5234px; height: 109px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eAnalytics\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 135.133px; height: 109px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e(From Stripe) Stripe analytics \"client ID\" used for service improvement\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 121.195px; height: 109px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eSession\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 109px;\"\u003e\n\u003ctd style=\"width: 99.1875px; height: 109px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eSunshine Conversations Web Messenger\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 385.953px; height: 109px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003echeckout-test-session / checkout-live-session\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 94.5234px; height: 109px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003ePreference\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 135.133px; height: 109px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e(From Stripe) Used to power Legacy Checkout's Remember Me function\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 121.195px; height: 109px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e1 year\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 431px;\"\u003e\n\u003ctd style=\"width: 99.1875px; height: 431px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eWeb Widget (Classic)\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 385.953px; height: 431px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eZD-zE_oauth\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 94.5234px; height: 431px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eEssential\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 135.133px; height: 431px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eStores the authentication token once the user has been authenticated.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eWeb Widget (Classic) offers pre-built API functionality for cookie consent; see here:\u003c/span\u003e\u003ca href=\"https://developer.zendesk.com/embeddables/docs/widget/settings#cookies.\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e Web Widget (Classic) Cookie Permission in Developer Center.\u003c/span\u003e\u003c/a\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eAlternatively, these Cookies respect external cookie bot functionality as well.\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 121.195px; height: 431px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e2 hours\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 109px;\"\u003e\n\u003ctd style=\"width: 99.1875px; height: 109px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eWeb Widget (Classic)\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 385.953px; height: 109px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eZD-settings\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 94.5234px; height: 109px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eFunctionality\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 135.133px; height: 109px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eStores a hash of settings so that we don't keep sending requests to our backend.\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 121.195px; height: 109px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eforever\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 109px;\"\u003e\n\u003ctd style=\"width: 99.1875px; height: 109px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eWeb Widget (Classic) and Web Widget\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 385.953px; height: 109px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eZD-suid\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 94.5234px; height: 109px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eAnalytics\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 135.133px; height: 109px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eUsed to create a sessionId and track \u003c/span\u003e\u003cspan style=\"font-weight: 400;\"\u003eanalytics events for pages that load \u003c/span\u003e\u003cspan style=\"font-weight: 400;\"\u003ea Web Widget on them.\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 121.195px; height: 109px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e20 minutes\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 131px;\"\u003e\n\u003ctd style=\"width: 99.1875px; height: 131px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eWeb Widget (Classic) and Web Widget\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 385.953px; height: 131px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eZD-buid\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 94.5234px; height: 131px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eAnalytics\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 135.133px; height: 131px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eUsed to create a deviceId and track \u003c/span\u003e\u003cspan style=\"font-weight: 400;\"\u003eanalytics events for pages that load \u003c/span\u003e\u003cspan style=\"font-weight: 400;\"\u003ea Web Widget on them.\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 121.195px; height: 131px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eforever\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 131px;\"\u003e\n\u003ctd style=\"width: 99.1875px; height: 131px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eWeb Widget (Classic)\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 385.953px; height: 131px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eZD-store\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 94.5234px; height: 131px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eFunctionality\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 135.133px; height: 131px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eEnsures consistent presentation of the Web Widget (Classic) when an End-User navigates to a new web page.\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 121.195px; height: 131px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eforever\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 253px;\"\u003e\n\u003ctd style=\"width: 99.1875px; height: 253px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eWeb Widget (Classic)\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 385.953px; height: 253px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e_answer_bot_service_session\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 94.5234px; height: 253px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eEssential\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 135.133px; height: 253px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eStores unique session key for Answer Bot product.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e \u003cbr\u003eUsed to uniquely identify a user session when using Answer Bot Article Recommendations.\u003cbr\u003e\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 121.195px; height: 253px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eSession\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 226px;\"\u003e\n\u003ctd style=\"width: 99.1875px; height: 226px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eWeb Widget\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 385.953px; height: 226px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u0026lt;integrationId\u0026gt;.appUserId\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 94.5234px; height: 226px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eEssential\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 135.133px; height: 226px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eUsed to identify the particular End-User that has started the conversation.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eWeb Widget offers pre-built functionality to manage cookie consent:\u003c/span\u003e\u003ca href=\"/hc/en-us/articles/4408828505754\" target=\"_blank\" rel=\"noopener noreferrer\"\u003e see here.\u003c/a\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 121.195px; height: 226px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eCustomers can choose to use either localstorage or sessionstorage. Duration is decided by the End-User's browser policy.\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 197px;\"\u003e\n\u003ctd style=\"width: 99.1875px; height: 197px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eWeb Widget\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 385.953px; height: 197px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u0026lt;integrationId\u0026gt;.clientId\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 94.5234px; height: 197px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eEssential\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 135.133px; height: 197px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eUsed to identify the device from which the conversation is initiated.\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 121.195px; height: 197px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eCustomers can choose to use either localstorage or sessionstorage. Duration is decided by the End-User's browser policy.\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 197px;\"\u003e\n\u003ctd style=\"width: 99.1875px; height: 197px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eWeb Widget\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 385.953px; height: 197px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u0026lt;integrationId\u0026gt;.sessionToken\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 94.5234px; height: 197px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eEssential\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 135.133px; height: 197px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eUsed to authenticate requests and verify that the End-User is who they say they are.\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 121.195px; height: 197px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eCustomers can choose to use either localstorage or sessionstorage. Duration is decided by the End-User's browser policy.\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 89px;\"\u003e\n\u003ctd style=\"width: 99.1875px; height: 89px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eWeb Widget \u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 385.953px; height: 89px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eZD-widgetOpen\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 94.5234px; height: 89px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eFunctionality\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 135.133px; height: 89px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eMaintains the open/closed state of the Web Widget across page visits.\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 121.195px; height: 89px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eForever\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 201px;\"\u003e\n\u003ctd style=\"width: 99.1875px; height: 201px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eWeb Widget\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 385.953px; height: 201px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eZD-launcherLabelRemoved\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 94.5234px; height: 201px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eFunctionality\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 135.133px; height: 201px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eIf the end user chooses to dismiss the \u003c/span\u003e\u003cspan style=\"font-weight: 400;\"\u003elauncher label, then we store this value \u003c/span\u003e\u003cspan style=\"font-weight: 400;\"\u003eto ensure that the message is not \u003c/span\u003e\u003cspan style=\"font-weight: 400;\"\u003edisplayed again on other pages.\u003cbr\u003e\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 121.195px; height: 201px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eForever\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 246px;\"\u003e\n\u003ctd style=\"width: 99.1875px; height: 246px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eWeb Widget\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 385.953px; height: 246px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003cspan\u003eZD-soundNotificationDisabledKey\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 94.5234px; height: 246px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003cspan\u003eFunctionality\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 135.133px; height: 246px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eI\u003cspan\u003ef the user chooses to disable sound notifications in the widget, we store this value to ensure sound notifications do not get played again after refreshing or changing tabs\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 121.195px; height: 246px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eLocal storage duration is decided by the browser policy.\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 537px;\"\u003e\n\u003ctd style=\"width: 99.1875px; height: 537px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eWeb Widget\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 385.953px; height: 537px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003cspan\u003eZD-bannerDismissed\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 94.5234px; height: 537px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003cspan\u003eFunctionality\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 135.133px; height: 537px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003cspan data-sheets-value='{\"1\":2,\"2\":\"If the user is using an IE11 browser, a banner is displayed to them in the widget to inform them that the support for IE11 is slowly being deprecated / ended. The user has the ability to dismiss the banner by clicking the close button. When the button is click, we need to store this information in storage so that we do not keep displaying the same banner every time in the widget. \"}' data-sheets-userformat='{\"2\":15235,\"3\":{\"1\":0},\"4\":{\"1\":2,\"2\":16777215},\"10\":0,\"11\":4,\"12\":0,\"14\":{\"1\":2,\"2\":4605510},\"15\":\"Arial\",\"16\":11}'\u003eIf the user is using an Internet Explorer 11 browser, a banner is displayed to them in the widget to inform them that the support for IE11 is slowly being deprecated / ended. The user has the ability to dismiss the banner by clicking the close button. When the button is clicked, we store this information in storage so that we do not continue displaying the same banner every visit in the widget. \u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 121.195px; height: 537px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eLocal storage duration is decided by the browser policy.\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 470px;\"\u003e\n\u003ctd style=\"width: 99.1875px; height: 470px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eWeb Widget\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 385.953px; height: 470px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003cspan\u003eZD-campaigns\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 94.5234px; height: 470px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003cspan\u003eFunctionality\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 135.133px; height: 470px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003cspan data-sheets-value='{\"1\":2,\"2\":\"If the user is using an IE11 browser, a banner is displayed to them in the widget to inform them that the support for IE11 is slowly being deprecated / ended. The user has the ability to dismiss the banner by clicking the close button. When the button is click, we need to store this information in storage so that we do not keep displaying the same banner every time in the widget. \"}' data-sheets-userformat='{\"2\":15235,\"3\":{\"1\":0},\"4\":{\"1\":2,\"2\":16777215},\"10\":0,\"11\":4,\"12\":0,\"14\":{\"1\":2,\"2\":4605510},\"15\":\"Arial\",\"16\":11}'\u003eIf enabled, a \"proactive message\" is displayed to users on their first visit. Users can dismiss this proactive message by clicking on it. When they click dismiss, we store this information to have a reference of which proactive message had been dismissed along with the dismissed timestamp, to avoid repeatedly displaying the message.\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 121.195px; height: 470px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eLocal storage duration is decided by the browser policy.\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 291px;\"\u003e\n\u003ctd style=\"width: 99.1875px; height: 291px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eWeb Widget\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 385.953px; height: 291px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003cspan\u003eZD-conversationStartedAt\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 94.5234px; height: 291px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003cspan\u003eFunctionality\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 135.133px; height: 291px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003cspan data-sheets-value='{\"1\":2,\"2\":\"If the user is using an IE11 browser, a banner is displayed to them in the widget to inform them that the support for IE11 is slowly being deprecated / ended. The user has the ability to dismiss the banner by clicking the close button. When the button is click, we need to store this information in storage so that we do not keep displaying the same banner every time in the widget. \"}' data-sheets-userformat='{\"2\":15235,\"3\":{\"1\":0},\"4\":{\"1\":2,\"2\":16777215},\"10\":0,\"11\":4,\"12\":0,\"14\":{\"1\":2,\"2\":4605510},\"15\":\"Arial\",\"16\":11}'\u003eA messaging conversation can occur across multiple tabs. We synchronise these conversations and control the messaging conversation via a unique timestamp stored upon the conversation beginning.\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 121.195px; height: 291px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eLocal storage duration is decided by the browser policy.\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 409px;\"\u003e\n\u003ctd style=\"width: 99.1875px; height: 409px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eLive Chat Functionality\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 385.953px; height: 409px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e__zlcmid\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 94.5234px; height: 409px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eEssential\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 135.133px; height: 409px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eStore visitor's machine-id for the Chat widget's authentication\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eChat Widget offers out-of-the-box cookie consent management, see here: \u003ca href=\"/hc/en-us/articles/4408828505754-Enabling-cookie-consent-for-the-Chat-widget-Web-Widget\" target=\"_self\"\u003eEnabling cookie consent for the Chat widget \u0026amp; Web Widget.\u003c/a\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eAlternatively, these Chat Cookies respect external cookie bot functionality as well.\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 121.195px; height: 409px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e1 year\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 65px;\"\u003e\n\u003ctd style=\"width: 99.1875px; height: 65px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eLive Chat Functionality\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 385.953px; height: 65px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e__zlcprivacy\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 94.5234px; height: 65px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eEssential\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 135.133px; height: 65px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eStore visitor's decision on CookieLaw\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 121.195px; height: 65px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e1 year\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 87px;\"\u003e\n\u003ctd style=\"width: 99.1875px; height: 87px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eLive Chat Functionality\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 385.953px; height: 87px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e__zlcstore\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 94.5234px; height: 87px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eEssential\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 135.133px; height: 87px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e[Local Storage] Store visitor's account settings locally\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 121.195px; height: 87px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eForever\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 109px;\"\u003e\n\u003ctd style=\"width: 99.1875px; height: 109px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eLive Chat Functionality \u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 385.953px; height: 109px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003ezte2095\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 94.5234px; height: 109px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eEssential\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 135.133px; height: 109px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eUsed to identify the domain/subdomain the Chat Widget is located on.\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 121.195px; height: 109px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eSession\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 175px;\"\u003e\n\u003ctd style=\"width: 99.1875px; height: 175px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eLive Chat Functionality\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 385.953px; height: 175px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eAWSALB\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 94.5234px; height: 175px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eEssential\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 135.133px; height: 175px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eUsed to ensure user session remains with the same AWS instance to improve performance and stability.\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 121.195px; height: 175px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eSession\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 175px;\"\u003e\n\u003ctd style=\"width: 99.1875px; height: 175px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eLive Chat Functionality\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 385.953px; height: 175px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eAWSALBCORS\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 94.5234px; height: 175px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eEssential\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 135.133px; height: 175px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eUsed to ensure user session remains with the same AWS instance to improve performance and stability.\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 121.195px; height: 175px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eSession\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 89px;\"\u003e\n\u003ctd style=\"width: 99.1875px; height: 89px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eLive Chat Functionality \u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 385.953px; height: 89px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003cspan\u003e__storejs__\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 94.5234px; height: 89px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eFunctionality \u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 135.133px; height: 89px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eUsed to test if local storage can be written to/read from.\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 121.195px; height: 89px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eLocal storage\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 410px;\"\u003e\n\u003ctd style=\"width: 99.1875px; height: 410px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eWeb Widget (Classic)\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 385.953px; height: 410px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eZD-sendApiBlips\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 94.5234px; height: 410px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eFunctionality\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 135.133px; height: 410px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eUsed to reduce the amount \u003c/span\u003e\u003cspan style=\"font-weight: 400;\"\u003eof analytics blips that we \u003c/span\u003e\u003cspan style=\"font-weight: 400;\"\u003esend in order to help us understand \u003c/span\u003e\u003cspan style=\"font-weight: 400;\"\u003eclient side API usage.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003cbr\u003eWeb Widget (Classic) offers pre-built API functionality for cookie consent; see here:\u003ca href=\"https://developer.zendesk.com/embeddables/docs/widget/settings#cookies.\"\u003e Web Widget (Classic) Cookie Permission in Developer Center\u003c/a\u003e.\u003cbr\u003e\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 121.195px; height: 410px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eThe storage duration is dependent on the End-User’s browser policy.\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 201px;\"\u003e\n\u003ctd style=\"width: 99.1875px; height: 201px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eTicketing System Functionality\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 385.953px; height: 201px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e_zendesk_cookie\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 94.5234px; height: 201px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eEssential\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 135.133px; height: 201px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eSaves arbitrary preference settings. Two factor authentication features and device tracking will not work without it.\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 121.195px; height: 201px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e1 year\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 230px;\"\u003e\n\u003ctd style=\"width: 99.1875px; height: 230px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eTicketing System Functionality\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 385.953px; height: 230px;\"\u003e\n\u003cp\u003esupport:{user_identifier}::recently_searched\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 94.5234px; height: 230px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eFunctionality\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 135.133px; height: 230px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e[Local Storage] Captures recently-viewed search queries. \u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eUsed to enhance the search functionality by incorporating a recent search feature.\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 121.195px; height: 230px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eForever (Local Storage)\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 230px;\"\u003e\n\u003ctd style=\"width: 99.1875px; height: 230px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eTicketing System Functionality\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 385.953px; height: 230px;\"\u003e\n\u003cp\u003esupport:{user_identifier}::recently_visited_organizations\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 94.5234px; height: 230px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eFunctionality\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 135.133px; height: 230px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e[Local Storage] Captures recently-viewed organizations.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e Used to enhance the search functionality by incorporating a recent search feature.\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 121.195px; height: 230px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eForever (Local Storage)\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 208px;\"\u003e\n\u003ctd style=\"width: 99.1875px; height: 208px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eTicketing System Functionality\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 385.953px; height: 208px;\"\u003e\n\u003cp\u003esupport:{user_identifier}::recently_visited_tickets\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 94.5234px; height: 208px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eFunctionality\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 135.133px; height: 208px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e[Local Storage] Captures recently-viewed tickets.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e Used to enhance the search functionality by incorporating a recent search feature.\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 121.195px; height: 208px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eForever (Local Storage)\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 208px;\"\u003e\n\u003ctd style=\"width: 99.1875px; height: 208px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eTicketing System Functionality\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 385.953px; height: 208px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003esupport:{user_identifier}::recently_visited_users\u003cbr\u003e\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 94.5234px; height: 208px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eFunctionality\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 135.133px; height: 208px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e[Local Storage] Captures recently-viewed users.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e Used to enhance the search functionality by incorporating a recent search feature.\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 121.195px; height: 208px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eForever (Local Storage)\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 230px;\"\u003e\n\u003ctd style=\"width: 99.1875px; height: 230px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eTicketing System Functionality\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 385.953px; height: 230px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003esupport:{user_identifier}::recently_visited_side_conversations\u003cbr\u003e\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 94.5234px; height: 230px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eFunctionality\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 135.133px; height: 230px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e[Local Storage] Captures recently-viewed side conversations.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e Used to enhance the search functionality by incorporating a recent search feature.\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 121.195px; height: 230px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eForever (Local Storage)\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 99.1875px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eTicketing System Functionality\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 385.953px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e_zendesk_oidc_state\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 94.5234px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eEssential\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 135.133px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eUsed to maintain state between the client and provider during the Open ID Connect (OIDC) login process and help to prevent Cross-Site Request Forgery (CSRF) attacks.\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 121.195px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eSession\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 43px;\"\u003e\n\u003ctd style=\"width: 99.1875px; height: 43px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eVoice Functionality\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 385.953px; height: 43px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e_zdsession_talk_embeddables_service\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 94.5234px; height: 43px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eEssential\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 135.133px; height: 43px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eUsed for load balancing.\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 121.195px; height: 43px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eSession\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 99.1875px;\"\u003eUltimate Widget\u003c/td\u003e\n\u003ctd style=\"width: 385.953px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003elastReadMessageId_\u0026lt;BOT_ID\u0026gt;\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 94.5234px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eFunctionality\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 135.133px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eUsed to remember the last message the user saw to calculate the amount of unread messages and show a notification when there are unread messages\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 121.195px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eForever (Local Storage)\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 99.1875px;\"\u003eUltimate Widget\u003c/td\u003e\n\u003ctd style=\"width: 385.953px;\"\u003eplatformConversationId_\u0026lt;BOT_ID\u0026gt;\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e \u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 94.5234px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eFunctionality\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 135.133px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eUsed to recover the ongoing conversation upon page reload.\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 121.195px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eForever (Local Storage)\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 99.1875px;\"\u003eUltimate Widget\u003c/td\u003e\n\u003ctd style=\"width: 385.953px;\"\u003eisSoundToggleOn\u003c/td\u003e\n\u003ctd style=\"width: 94.5234px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eFunctionality\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 135.133px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eUsed to remember if the user has actively turned their sound on/off.\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 121.195px;\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eForever (Local Storage)\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003c/tbody\u003e\n\u003c/table\u003e\n\u003ch2 id=\"h_01HE0V07MEHPRW58V1ZE2KGPQM\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eCookies you add\u003c/span\u003e\u003c/h2\u003e\n\u003cdiv class=\"comment-wrapper\"\u003e\n\u003cp\u003eBecause Zendesk Guide allows customers to customize their own help center, it is possible to embed or use third party products that may require the placement of their own Cookies. If you add additional vendors to your help center (such as for analytics), or if you embed videos (such as from YouTube or Vimeo), you may want to confirm with these third parties whether any additional cookies are being placed in connection with these custom uses.\u003c/p\u003e\n\u003c/div\u003e\n\u003ch2 id=\"h_01HE0V07ME3V9MXWDD7XHM4NHT\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eAgent Cookies\u003c/span\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eZendesk also uses Cookies in the products it provides directly to Zendesk Agents. Across the Zendesk products, these Cookies span multiple purposes, including for authentication, security, remembering preferences, and analytics.\u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"h_01HE0V07ME98QQZKRHRQDDTX0J\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eCookies subject to change\u003c/span\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eThe content of this Policy is for your general information and use only. These Cookies are subject to change and we may update this policy from time to time with new information. To the fullest extent permitted by applicable law of your region, we expressly exclude liability for inaccuracies or errors in this Policy. If you identify a discrepancy, please report it to us. \u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"h_01HE0V07MEC51D8458QD6WMB01\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eUpdating this policy\u003c/span\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eWe encourage you to periodically review this page for the latest information on the Policy, which we update from time to time. Given we update this list periodically, there may be time periods during which additional Cookies are in use before we update the Policy to include them. Your continued use of the Services constitutes your agreement to be bound by such changes to this Policy.\u003c/span\u003e\u003c/p\u003e"; const share = ` <ul class="share"> <li> <a href="https://www.facebook.com/share.php?title=Zendesk+In-Product+Cookie+Policy&u=https%3A%2F%2Fsupport.zendesk.com%2Fhc%2Fen-us%2Farticles%2F4408824378650-Zendesk-In-Product-Cookie-Policy" class="share-facebook" aria-label="Facebook"> <svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" aria-label="Share this page on Facebook"> <path fill="currentColor" d="M6 0a6 6 0 01.813 11.945V7.63h1.552l.244-1.585H6.812v-.867c0-.658.214-1.242.827-1.242h.985V2.55c-.173-.024-.538-.075-1.23-.075-1.444 0-2.29.767-2.29 2.513v1.055H3.618v1.585h1.484v4.304A6.001 6.001 0 016 0z"/> </svg> </a> </li> <li> <a href="https://twitter.com/share?lang=en&text=Zendesk+In-Product+Cookie+Policy&url=https%3A%2F%2Fsupport.zendesk.com%2Fhc%2Fen-us%2Farticles%2F4408824378650-Zendesk-In-Product-Cookie-Policy" class="share-twitter" aria-label="X Corp"> <svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" aria-label="Share this page on X Corp"> <path fill="currentColor" d="M.0763914 0 3.60864 0 6.75369 4.49755 10.5303 0 11.6586 0 7.18498 5.11431 12 12 8.46775 12 5.18346 7.30333 1.12825 12 0 12 4.7531 6.6879z"/> </svg> </a> </li> <li> <a href="https://www.linkedin.com/shareArticle?mini=true&source=Zendesk+Support&title=Zendesk+In-Product+Cookie+Policy&url=https%3A%2F%2Fsupport.zendesk.com%2Fhc%2Fen-us%2Farticles%2F4408824378650-Zendesk-In-Product-Cookie-Policy" class="share-linkedin" aria-label="LinkedIn"> <svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" aria-label="Share this page on LinkedIn"> <path fill="currentColor" d="M10.8 0A1.2 1.2 0 0112 1.2v9.6a1.2 1.2 0 01-1.2 1.2H1.2A1.2 1.2 0 010 10.8V1.2A1.2 1.2 0 011.2 0h9.6zM8.09 4.356a1.87 1.87 0 00-1.598.792l-.085.133h-.024v-.783H4.676v5.727h1.778V7.392c0-.747.142-1.47 1.068-1.47.913 0 .925.854.925 1.518v2.785h1.778V7.084l-.005-.325c-.05-1.38-.456-2.403-2.13-2.403zm-4.531.142h-1.78v5.727h1.78V4.498zm-.89-2.846a1.032 1.032 0 100 2.064 1.032 1.032 0 000-2.064z"/> </svg> </a> </li> </ul> `; 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