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0-1.814.577-1.814 1.32s.99.99 2.557 1.32c1.814.412 3.794.99 3.794 3.216 0 1.485-1.32 3.464-4.371 3.464-2.062.165-3.959-.825-4.866-2.474zm15.01-2.557-1.814 1.979v2.804h-2.309V-.001h2.309v10.309l4.866-5.361h2.804l-4.206 4.619 4.289 6.186h-2.557l-3.381-4.784zM29.608 4.784c-2.722 0-5.031 1.814-5.031 4.701v6.351h2.309V9.815a2.515 2.515 0 0 1 2.227-2.804h.495c1.732 0 2.557 1.072 2.557 2.804v6.021h2.474V9.485c0-2.969-2.309-4.701-5.031-4.701z"></path></svg></a></div><div class="StyledCol-sc-inuw62-0 jUHGHO Gridstyle__Col-sc-1uhmtis-2 MenuListstyle__MenuItem-sc-1i4som4-2 hmvmFG dYiCpQ" data-garden-id="grid.col" data-garden-version="8.76.2"><a href="#security" data-interaction-type="link-inline-primary" tabindex="0" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD MenuListstyle__PrimaryLink-sc-1i4som4-0 dkUFpo" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Sicherheit</a></div><div class="StyledCol-sc-inuw62-0 jUHGHO Gridstyle__Col-sc-1uhmtis-2 MenuListstyle__MenuItem-sc-1i4som4-2 hmvmFG dYiCpQ" data-garden-id="grid.col" data-garden-version="8.76.2"><a href="#privacy" data-interaction-type="link-inline-primary" tabindex="0" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD MenuListstyle__PrimaryLink-sc-1i4som4-0 dkUFpo" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Datenschutz</a></div><div class="StyledCol-sc-inuw62-0 jUHGHO Gridstyle__Col-sc-1uhmtis-2 MenuListstyle__MenuItem-sc-1i4som4-2 hmvmFG dYiCpQ" data-garden-id="grid.col" data-garden-version="8.76.2"><a href="#ai" data-interaction-type="link-inline-primary" tabindex="0" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD MenuListstyle__PrimaryLink-sc-1i4som4-0 dkUFpo" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Zendesk KI</a></div><div class="StyledCol-sc-inuw62-0 jUHGHO Gridstyle__Col-sc-1uhmtis-2 MenuListstyle__MenuItem-sc-1i4som4-2 hmvmFG dYiCpQ" data-garden-id="grid.col" data-garden-version="8.76.2"><a href="#legal" data-interaction-type="link-inline-primary" tabindex="0" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD MenuListstyle__PrimaryLink-sc-1i4som4-0 dkUFpo" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Rechtliche Hinweise</a></div><div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 ialojv CTAGroupstyle__StyledLinkGroup-sc-8wxsww-0 fcauEA"></div></div></div></div></nav></div><section class="Basestyle__BaseRoot-sc-3zktjg-1 doXlEM"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 hdAZgg Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dARgPK Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Compliance-Zertifizierungen und Mitgliedschaften</h2></div></div><div id="security" class="StyledRow-sc-xjsdg1-0 btaUcD Gridstyle__Row-sc-1uhmtis-1 sc-56dabb4e-1 bEEqbX JaKXU" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 bzuSGc Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk wendet Best Practices und Branchenstandards an, um die Einhaltung der branchenweit anerkannten allgemeinen Sicherheits- und Datenschutz-Regelwerke zu erreichen, was wiederrum unsere Abonnenten zur Erfüllung ihrer Compliance-Standards befähigt.</p></div><div class="StyledCol-sc-inuw62-0 gQmAzo Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27888%27%20height=%27869%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-security/all-logos-v2.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-security/all-logos-v2.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-security/all-logos-v2.png"/></noscript></span></span></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-ga9m60-0 ezJqxF" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rae76:--trigger:0" role="button" tabindex="0" aria-controls=":Rae76:--panel:0" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Sicherheitscompliance</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rae76:--panel:0" aria-hidden="true" aria-labelledby=":Rae76:--trigger:0" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">SOC 2 Type II</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Wir unterziehen uns routinemäßigen Audits, um aktualisierte SOC 2 Typ II-Berichte zu erhalten, die auf Anfrage und unter einer Geheimhaltungsvereinbarung erhältlich sind. <a href="#artifacts-nda" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Fordern Sie den neusten SOC 2 Typ II-Bericht an</a>.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">ISO 27001:2022</h6></div><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk ist nach ISO 27001:2022 zertifiziert. <a href="#" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>Das Zertifikat herunterladen</span></a>.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">ISO 27018:2019</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk ist nach ISO 27018:2019 zertifiziert. Das Zertifikat kann <a href="#" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>hier</span></a> heruntergeladen werden.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">ISO 27701:2019</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk ist nach ISO 27701:2019 zertifiziert. Das Zertifikat kann <a href="#" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>hier</span></a> heruntergeladen werden.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">ISO 27018:2015</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk ist nach ISO 27017:2015 zertifiziert. Das Zertifikat kann <a href="#" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>hier</span></a> heruntergeladen werden.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">FedRAMP LI-SaaS</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk ist FedRAMP-autorisiert mit Low Impact Software-as-a-Service (LI-SaaS) und ist auf dem <a target="_blank" rel="noopener noreferrer" href="https://marketplace.fedramp.gov/#/product/zendesk?status=In%20Process&sort=productName" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">FedRAMP Marketplace<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> gelistet. Abonnenten von US-Regierungsbehörden können den Zugriff auf das Zendesk FedRAMP-Sicherheitspaket beantragen, indem sie <a target="_blank" rel="noopener noreferrer" href="https://www.fedramp.gov/assets/resources/documents/Agency_Package_Request_Form.pdf" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">ein Antragsformular für den Zugriff auf das Paket ausfüllen<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> oder eine Anfrage an <a href="mailto:fedramp@zendesk.com" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">fedramp@zendesk.com</a> senden.</p></div></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rae76:--trigger:1" role="button" tabindex="0" aria-controls=":Rae76:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Branchenspezifische Compliance</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rae76:--panel:1" aria-hidden="true" aria-labelledby=":Rae76:--trigger:1" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">PCI-DSS</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Wir bieten mehrere Möglichkeiten, um die Speicherung von PCI-Daten in Ihren Zendesk-Diensten zu verhindern oder zu eliminieren. Weitere Informationen zu Zendesk und Karteninhaberdaten finden Sie in diesem <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/6062264574490-How-to-use-Zendesk-with-PCI-DSS-Compliance" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Beitrag<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">HIPAA</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><a href="#privacy" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Für weitere Informationen zu unserem HIPAA-Programm und zu unserer BAA</a></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">HDS</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><a href="#privacy" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Für weitere Informationen zu unserem HDS-Programm</a></div></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rae76:--trigger:2" role="button" tabindex="0" aria-controls=":Rae76:--panel:2" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Mitgliedschaften</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rae76:--panel:2" aria-hidden="true" aria-labelledby=":Rae76:--trigger:2" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">McAfee Cloud Trust – McAfee Enterprise Ready</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk nimmt am <a target="_blank" rel="noopener noreferrer" href="https://www.mcafee.com/enterprise/en-us/about/cloud-trust-program.html" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">McAfee CloudTrust Program<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> teil. Dieses Programm verleiht das Siegel McAfee Enterprise-Ready ausschließlich an jene Dienste, die die höchstmögliche CloudTrust™-Einstufung erhalten haben. Dabei handelt es sich um die Dienste, denen das Prädikat McAfee's CloudTrust™ und die Einstufung McAfee Enterprise-Ready auf Grundlage ihrer Merkmale für die Kategorien Daten, Benutzer und Geräte, Sicherheit, Business und rechtliche Bewertung verliehen wurde.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Cloud Security Alliance (CSA)</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk ist Mitglied der Cloud Security Alliance (CSA), einer gemeinnützigen Organisation, die sich das Ziel gesetzt hat, Best Practices für die Wahrung der Sicherheit im Cloud-Computing zu fördern. Das von der CSA eingeführte Security, Trust & Assurance Registry (STAR) ist ein öffentliches Register, dass die Sicherheitsmaßnahmen diverser Cloud-Computing-Angebote dokumentiert. Zendesk hat auf Grundlage der Ergebnisse unserer Selbsteinschätzung im Rahmen einer Sorgfaltsprüfung (Due Diligence) einen öffentlich verfügbaren Fragebogen zur Cloudsicherheit (Consensus Assessment Initiative Questionnaire, CAI-Fragebogen) ausgefüllt.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Der Fragebogen zur Cloudsicherheit CSA CAIQ ist <a target="_blank" rel="noopener noreferrer" href="https://cloudsecurityalliance.org/star/registry/zendesk/services/zendesk/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">hier<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> verfügbar.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">IT-ISAC</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk ist Mitglied von <a target="_blank" rel="noopener noreferrer" href="https://it-isac.org/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">IT-ISAC<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, einer Gruppe, die sich darauf konzentriert, eine Vielzahl von Unternehmen des privaten Sektors zusammenzubringen, um die sich entwickelnde Technologie zu nutzen und sich gemeinsam für Sicherheit einzusetzen. IT-ISAC ermöglicht die Zusammenarbeit und den Austausch relevanter Informationen und Praktiken zur Aufklärung von Bedrohungen. Sie moderieren spezielle Interessengruppen, die sich mit Intelligence, Insider-Bedrohungen, physischer Sicherheit und anderen spezifischen Bereichen befassen, um unsere Mission der Absicherung von Zendesk zu unterstützen.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">FIRST</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk ist Mitglied von <a target="_blank" rel="noopener noreferrer" href="https://first.org/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">FIRST<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, einem internationalen Zusammenschluss von Incident-Response-Teams, die gemeinsam Computersicherheitsvorfälle bearbeiten und Programme zur Vermeidung von Vorfällen fördern. Die Mitglieder von FIRST entwickeln und teilen technische Informationen, Tools, Methoden, Prozesse und Best Practices. Als Mitglied von FIRST arbeitet Zendesk Security mit anderen Mitgliedern zusammen, um ihr gemeinsames Wissen, ihre Fähigkeiten und ihre Erfahrung zu nutzen, und somit eine sicherere und sicherere globale elektronische Umgebung zu schaffen.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Financial Services Qualifications System (FSQS – System zu den Qualifikationen für Finanzdienstleistungen)</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk hat alle Anforderungen (Stufe 1 und Stufe 2) erfüllt, um sich vollständig im Lieferanten-Qualifizierungssystem FSQS (Financial Services Qualification System) zu registrieren, wie es von den teilnehmenden Einkaufsorganisationen festgelegt wurde. Das neuste FSQS-Zertifikat kann <a href="#artifacts" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">hier</a> angefordert werden.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Weitere Einzelheiten über FSQS <a target="_blank" rel="noopener noreferrer" href="https://hellios.com/fsqs/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">https://hellios.com/fsqs<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></div></div></section></div></div></div></div><div id="artifacts" class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 sc-56dabb4e-1 bEEqbX JaKXU" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Artefakte</h3><p id="artifacts-non-nda" class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Auf Anfrage können wir zusätzliche Ressourcen zur Verfügung stellen.</p><div class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-ga9m60-0 ezJqxF" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rdee76:--trigger:0" role="button" tabindex="0" aria-controls=":Rdee76:--panel:0" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Ressourcen zum direkten Download (ohne Geheimhaltungsvereinbarung)</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rdee76:--panel:0" aria-hidden="true" aria-labelledby=":Rdee76:--trigger:0" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><div id="artifacts-nda"></div><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27221%27%20height=%2758%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=256,q=45,f=auto/images/p-security/artifact-logos.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-security/artifact-logos.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-security/artifact-logos.png"/></noscript></span></span><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">ISO 27001:2022 Zertifikate</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">ISO 27018:2019 Zertifikat</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">ISO 27701:2019 Zertifikat</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">ISO 27018:2015 Zertifikat</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">SOC-3-Bericht</p><a target="_blank" rel="noopener noreferrer" href="https://d1eipm3vz40hy0.cloudfront.net/pdf/zendesk-security-secure-by-design-2019.pdf" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Datenblatt/Whitepaper<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Attestation of Compliance (AoC) und Certificate of Compliance für PCI</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Netzwerkarchitektur-Diagramme</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF bullet-default"><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Support/Guide</p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Chat</p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Talk</p></li></ul><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">CSA CAIQ</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Risiko-Ledger</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">System zu den Qualifikationen für Finanzdienstleistungen (Financial Services Qualification System – FSQS)</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">SIG Lite</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">VSA</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">HECVAT Lite</p><button data-interaction-type="button-primary" class="Linkstyle__LinkRoot-sc-1cm3ukq-2 bbMVeg">Ressourcen aufrufen</button></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rdee76:--trigger:1" role="button" tabindex="0" aria-controls=":Rdee76:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Ressourcen (in Geheimhaltungsvereinbarung enthalten)</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rdee76:--panel:1" aria-hidden="true" aria-labelledby=":Rdee76:--trigger:1" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Für die folgenden Ressourcen muss möglicherweise eine Geheimhaltungsvereinbarung hinterlegt sein. Klicken Sie auf die Schaltfläche, um Zugriff zu erlangen.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Versicherungsnachweis</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">SOC 2 Type II-Bericht</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Überblick jährliche Penetrationsprüfung</p><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 eBnjmc Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><button data-interaction-type="button-primary" data-nmw-id="artifacts-nda-btn" class="Linkstyle__LinkRoot-sc-1cm3ukq-2 bbMVeg">Ressourcen aufrufen</button></div></div></div></section></div></div></div></div><div id="cloud-security" class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 sc-56dabb4e-1 bEEqbX JaKXU" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Cloud-Sicherheit</h3><div class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-ga9m60-0 ezJqxF" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R2ie76:--trigger:0" role="button" tabindex="0" aria-controls=":R2ie76:--panel:0" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Physische Sicherheit in Rechenzentren</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R2ie76:--panel:0" aria-hidden="true" aria-labelledby=":R2ie76:--trigger:0" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Einrichtungen</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Servicedaten werden primär in AWS-Rechenzentren gehostet, die nach ISO 27001, PCI DSS Service Provider Level 1 und/oder SOC 2 zertifiziert sind. <a target="_blank" rel="noopener noreferrer" href="https://aws.amazon.com/compliance/programs/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Weitere Informationen über die Compliance bei AWS<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Die Server in der AWS-Infrastruktur – und damit Ihre Daten – sind durch Reservestrom-, HLK-Systeme und Brandbekämpfungsanlagen geschützt. <a target="_blank" rel="noopener noreferrer" href="https://aws.amazon.com/compliance/data-center/controls/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Erfahren Sie mehr über die Steuerung von Rechenzentren bei AWS<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Sicherheit vor Ort</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Die Sicherheit am AWS-Standort umfasst Merkmale wie Sicherheitspersonal, Einzäunung, Sicherheits-Feeds, Einbruchserkennungstechnologie und andere Sicherheitsmaßnahmen. <a target="_blank" rel="noopener noreferrer" href="https://aws.amazon.com/compliance/data-center/perimeter-layer/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Weitere Informationen zur physischen Sicherheit von AWS<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Datenhosting-Standort</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk nutzt AWS-Rechenzentren in den USA, in Europa und im asiatisch-pazifischen Raum. <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/360022367553-Data-Hosting-Locations-for-Your-Zendesk-Service-Data" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Weitere Infos zu den Datenhosting-Standorten für Ihre Zendesk-Servicedaten.<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk bietet verschiedene Wahlmöglichkeiten zu Datenlokalitäten, darunter die Vereinigten Staaten (USA), Australien (AU), Japan (JP) oder der Europäische Wirtschaftsraum (EWR). Weitere Informationen zu Produkt-, Plan und regionalen Angeboten finden Sie in unserer <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/360022185194" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Regional Data Hosting Policy (Richtlinie über regionales Datenhosting)<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R2ie76:--trigger:1" role="button" tabindex="0" aria-controls=":R2ie76:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Anbietersicherheit</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R2ie76:--panel:1" aria-hidden="true" aria-labelledby=":R2ie76:--trigger:1" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk minimiert die Risiken, die dem Einsatz externer Dienstleister einhergehen, durch die Durchführung von Sicherheitsüberprüfungen zu allen Anbietern, die auf unsere Systeme oder Servicedaten zugreifen können, ungeachtet des jeweiligen Zugriffsniveaus.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R2ie76:--trigger:2" role="button" tabindex="0" aria-controls=":R2ie76:--panel:2" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Netzwerksicherheit</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R2ie76:--panel:2" aria-hidden="true" aria-labelledby=":R2ie76:--trigger:2" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6>Spezialisiertes Sicherheitsteam</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Unser weltweit tätiges Sicherheitsteam steht rund um die Uhr bereit, um auf Sicherheitswarnungen und -vorfälle zu reagieren.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6>Schutz</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Unser Netzwerk ist durch die umfassenden Sicherheitsdienste von AWS, Integration mit unseren Cloudflare-basierten Edge-Protection-Netzwerken, regelmäßige Audits und Network-Intelligence-Technologien geschützt, die es kontinuierlich auf bekannte bösartige Datenübertragung und Netzwerkattacken überwachen und diese blockieren.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><a href="#" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Architektur</span></a></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Unsere Netzwerksicherheitsarchitektur besteht aus mehreren Sicherheitszonen. Die sensibelsten Systeme, wie Datenbankserver, werden in unseren Zonen mit dem höchsten Vertrauensgrad geschützt. Andere Systeme werden in Zonen gemäß ihrer Sensibilität je nach Funktion, Informationsklassifizierung und Risiko gehostet. Je nach Zone finden zusätzliche Sicherheitsüberwachungen und Zugangskontrollen Anwendung. DMZs werden zwischen dem Internet und intern zwischen den unterschiedlichen Zonen des Vertrauens eingesetzt.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6>Prüfungen von Netzwerkschwachstellen</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Anhand von Netzwerksicherheitsprüfungen können wir nichtkonforme oder potenziell anfällige Systeme schnell identifizieren.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6>Penetrationsprüfungen durch Drittanbieter</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zusätzlich zu unserem umfangreichen internen Scan- und Testprogramm beauftragt Zendesk jedes Jahr Sicherheitsexperten von externen Dienstleistern mit der Durchführung eines umfassenden Penetrationstests in den Produktions- und Unternehmensnetzwerken von Zendesk.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6>Sicherheitsvorfallverwaltung</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Unser Security Incident Event Management (SIEM) System erfasst Protokolle von wichtigen Netzwerkgeräten und Host-Systemen. Das SIEM-System löst Warnungen aus und informiert das Sicherheitsteam über relevante Ereignisse, damit es diese untersuchen und entsprechend reagieren kann.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6>Erkennung von Eindringlingen und Vorbeugung</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Die wichtigsten Ein- und Ausgangspunkte sind instrumentiert und werden auf Verhaltensanomalien hin überwacht. Die Systeme sind so konfiguriert, dass Alarme ausgelöst werden, wenn Vorfälle und Werte die festgelegten Schwellen überschreiten, und verwenden regelmäßig aktualisierte Signaturen, die auf neuen Bedrohungen basieren. Dies umfasst die Systemüberwachung rund um die Uhr.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6>Bedrohungsinformationsprogramm</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk beteiligt sich an verschiedenen Programmen zur Weitergabe von Bedrohungsinformationen. Wir überwachen Bedrohungen, die in diesen Bedrohungsinformationsnetzwerken veröffentlicht werden, und ergreifen risikobasierte Maßnahmen.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6>DDos-Minimierung</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk hat einen mehrstufigen Ansatz für die DDoS-Minimierung entwickelt. Die Partnerschaft mit Cloudflare zu Kerntechnologien bietet Schutz für Netzwerkränder, während die Nutzung der Skalierungs- und Schutztools von AWS zusammen mit unserer Nutzung der DDoS-spezifischen Leistungen von AWS tiefergehenden Schutz bietet.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6>Logischer Zugriff</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Der Zugriff zum Zendesk-Produktionsnetzwerk ist unter strikter Anwendung des „Need-to-know“-Prinzips beschränkt, wobei die Zugriffrechte stets im geringstmöglichen Umfang gewährt werden, eine regelmäßige Überprüfung und Überwachung erfolgt und das Produktionsnetzwerk durch unser Operations Team kontrolliert wird. Wenn Mitarbeiter auf das Zendesk Production Network zugreifen, sind mehrere Authentifizierungsfaktoren erforderlich.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6>Reaktion auf Sicherheitsvorfälle</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Im Falle eines Systemalarms werden die Ereignisse an unsere rund um die Uhr verfügbaren Teams eskaliert, die Unterstützung in den Bereichen Betrieb, Netzwerktechnik und Sicherheit bieten. Mitarbeiter werden in Bezug auf die Reaktion auf Sicherheitsvorfälle geschult, u. a. Kommunikationskanäle und Eskalationswege.</p></div></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R2ie76:--trigger:3" role="button" tabindex="0" aria-controls=":R2ie76:--panel:3" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Verschlüsselung</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R2ie76:--panel:3" aria-hidden="true" aria-labelledby=":R2ie76:--trigger:3" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6>Verschlüsselung von verschobenen Daten</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Die gesamte Kommunikation mit der Zendesk-Benutzeroberfläche und APIs wird per Branchenstandard HTTPS/TLS (TLS 1.2 oder höher) über öffentliche Netzwerke verschlüsselt. So wird sichergestellt, dass der gesamt Datenverkehr zwischen Ihnen und Zendesk sicher verläuft. Für E-Mails nutzt unser Produkt zudem standardmäßig Opportunistic TLS. Transport Layer Security (TLS) verschlüsselt E-Mails und sorgt für sicheren Versand. So werden Abhörmöglichkeiten zwischen Mailservern gemindert, wenn Peer-Services dieses Protokoll unterstützen. Zu den Ausnahmen bei der Verschlüsselung können die Verwendung von produktinternen SMS-Funktionen bzw. Apps oder Integrationen von Drittanbietern zählen. Zudem können Service-Abonnenten sie nach eigenem Ermessen nutzen.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6>Verschlüsselung von gespeicherten Daten</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Gespeicherte Service-Daten werden in AWS per AES-256 verschlüsselt.</p></div></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R2ie76:--trigger:4" role="button" tabindex="0" aria-controls=":R2ie76:--panel:4" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Verfügbarkeit & Kontinuität</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R2ie76:--panel:4" aria-hidden="true" aria-labelledby=":R2ie76:--trigger:4" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Verfügbarkeit</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk unterhält eine öffentlich zugängliche <a target="_blank" rel="noopener noreferrer" href="https://status.zendesk.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Systemstatus-Webseite<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, die Details zur Systemverfügbarkeit, geplanten Wartungsarbeiten, der Historie von Servicevorfällen und relevanten Sicherheitsereignissen enthält.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Redundanz</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk verwendet Service-Clustering und Netzwerkredundanzen zur Eliminierung einzelner Ausfallpunkte. Unser strenges Backup-System und/oder unser Serviceangebot für <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408824212378" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Erweiterte Notfallwiederherstellung<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> ermöglichen es uns, ein hohes Maß an Serviceverfügbarkeit zu gewährleisten, da die Servicedaten über Verfügbarkeitszonen hinweg repliziert werden.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Notfallwiederherstellung</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Unser <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408824212378" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Notfallwiederherstellungsprogramm (Disaster Recovery, DR)<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> stellt sicher, dass unsere Dienste im Falle einer Katastrophe verfügbar bleiben und leicht wiederhergestellt werden können.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Dies wird durch eine robuste technische Umgebung, Disaster-Recovery-Pläne und <a href="#" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>Tests</span></a> erreicht.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Erweitertes Disaster Recovery</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Unser <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408824212378" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Erweitertes Notfallwiederherstellungs-<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>Paket fügt vertragliche Ziele für Recovery Time Objective (RTO) und Recovery Point Objective (RPO) hinzu. Diese werden durch unsere Fähigkeit unterstützt, den Betrieb von Abonnenten des erweiterten Notfallwiederherstellungspakets während eines erklärten Katastrophenereignisses zu priorisieren.</p><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408826350234" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Weitere Informationen zu den Garantien für die Notfallwiederherstellung.<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></div></div></div></section></div></div></div></div><div id="application-security" class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 sc-56dabb4e-1 bEEqbX JaKXU" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Anwendungssicherheit</h3><div class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-ga9m60-0 ezJqxF" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R2me76:--trigger:0" role="button" tabindex="0" aria-controls=":R2me76:--panel:0" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Security Development (SDLC)</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R2me76:--panel:0" aria-hidden="true" aria-labelledby=":R2me76:--trigger:0" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Schulungen zu sicheren Codes</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><a target="_blank" rel="noopener noreferrer" href="https://owasp.org/www-project-top-ten/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Jährliche Schulungen zum Thema sicherer Code für alle Techniker und Ingenieure auf Grundlage der 10 größten Sicherheitsrisiken gemäß OWASP.<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Framework-Sicherheitskontrollen</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk nutzt moderne, sichere Open-Source-Frameworks mit Sicherheitskontrollen, um die Gefährdung bezüglich der Top-10-Sicherheitsschwachstellen der OWASP einzuschränken. Diese eingebetteten Kontrollen mindern unsere Gefährdung durch SQL Injection (SQLi), Cross Site Scripting (XSS), Cross Site Request Forgery (CSRF) und anderes.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Qualitätssicherung</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Unsere Abteilung für Qualitätssicherung prüft und testet unsere Codebasis. Spezielle Anwendungssicherheitstechniker ermitteln, testen und entscheiden über den Umgang mit Sicherheitsschwachstellen im Code.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Getrennte Umgebungen</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Test- und Staging-Umgebungen sind von der Produktionsumgebung logisch getrennt. Bei der Entwicklung bzw. dem Testen unserer Umgebungen werden keine Servicedaten verwendet.</p></div></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R2me76:--trigger:1" role="button" tabindex="0" aria-controls=":R2me76:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Schwachstellen-Management</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R2me76:--panel:1" aria-hidden="true" aria-labelledby=":R2me76:--trigger:1" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Prüfungen von dynamischen Schwachstellen</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Wir nutzen externe Instrumentarien zur kontinuierlichen und dynamischen Überwachung unserer Kernanwendungen in Hinblick auf häufige Sicherheitsrisiken für Webanwendungen, einschließlich der 10 größten Sicherheitsrisiken gemäß OWASP. Wir beschäftigen ein spezialisiertes, internes Produktsicherheitsteam und arbeiten mit technischen Teams an der Behebung von bekannten Probleme.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Software Composition Analysis</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Wir überwachen die Libraries und Dependencies, die in unseren Produkten genutzt werden, um Schwachstellen zu erkennen und um zu gewährleisten, dass in diesem Zusammenhang die erforderlichen Maßnahmen ergriffen werden.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Penetrationsprüfungen durch Drittanbieter</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zusätzlich zu unserem umfassenden internen Prüf- und Testprogramm lässt Zendesk jedes Jahr von externen Sicherheitsexperten umfangreiche Penetrationstests der verschiedenen Anwendungen unserer Produktfamilie durchführen.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Verantwortungsvolle Offenlegung/Bug-Prämienprogramm</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">In Partnerschaft mit <a href="/company/policies-procedures/responsible-disclosure-policy/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">HackerOne</a> betreiben wir ein <a target="_blank" rel="noopener noreferrer" href="https://hackerone.com/zendesk" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Programm zur verantwortungsvollen Offenlegung<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> („Responsible Disclosure“), das es Sicherheitsexperten und Kunden ermöglicht, Zendesk auf sichere Weise zu testen und uns über Sicherheitsschwachstellen zu informieren.</p></div></div></div></section></div></div></div></div><div id="product-security" class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 sc-56dabb4e-1 bEEqbX JaKXU" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Produktsicherheit</h3><div class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-ga9m60-0 ezJqxF" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R2qe76:--trigger:0" role="button" tabindex="0" aria-controls=":R2qe76:--panel:0" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Authentifizierungssicherheit</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R2qe76:--panel:0" aria-hidden="true" aria-labelledby=":R2qe76:--trigger:0" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Authentifizierungsoptionen</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk hat mehrere verschiedene Authentifizierungsoptionen: die Abonnenten können die native Zendesk-Authentifizierung, Anmeldung über die sozialen Medien mit Einzelanmeldung (Single Sign-on, SSO) (Facebook, Twitter, Google) und/oder über Enterprise SSO (SAML, JWT) für Endbenutzer und/oder Agent-Authentifizierung aktivieren. <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/sections/4405303747610" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Informationen über Benutzerzugriff<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Konfigurierbare Kennwortrichtlinie</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Die native Zendesk-Authentifizierung für Produkte, die über das <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408839227290" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Admin Center<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> verfügbar sind, bietet die folgenden Stufen der Passwortsicherheit: niedrig, mittel und hoch sowie die Möglichkeit, benutzerdefinierte Passwortregeln für Agenten und Administratoren festzulegen. Zendesk ermöglicht außerdem unterschiedliche Passwortsicherheitsstufen für Endbenutzer, Agenten und Administratoren. Nur Administratoren können die Kennwortsicherheitsstufe ändern. <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408822149018" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Erfahren Sie mehr über konfigurierbare Passwortrichtlinien<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Zwei-Faktor-Authentifizierung (2FA)</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Die native Authentifizierung von Zendesk für Produkte, die über das <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408839227290" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Admin Center<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> verfügbar sind, bietet 2-Faktor-Authentifizierung (2FA) für Kundendienst-Mitarbeiter:innen und Administrator:innen per SMS oder eine Authentifizierungs-App. <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408826974874" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Informationen über 2FA<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Speicherung von Service-Anmeldedaten</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk folgt den Best Practices zur sicheren Speicherung von Anmeldedaten, indem Passwörter niemals in einem für Menschen lesbaren Format, sondern ausschließlich als sicherer, salted One-Way-Hash gespeichert werden.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Erweiterter Datenschutz und erweiterte Datensicherheit</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Für Unternehmen, die ein höheres Maß an Datenschutz und -sicherheit benötigen, bietet Zendesk das <a href="/customer-data-privacy-protection/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Add-on Advanced Data Privacy and Protection.</a> Das Add-on umfasst Funktionen für BYOK-Verschlüsselung, anpassbare Richtlinien zur Datenspeicherung, Data Masking, die Unkenntlichmachung personenbezogener Daten und Zugriffsprotokolle.</p></div></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R2qe76:--trigger:1" role="button" tabindex="0" aria-controls=":R2qe76:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Weitere Produktsicherheitsfunktionen</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R2qe76:--panel:1" aria-hidden="true" aria-labelledby=":R2qe76:--trigger:1" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Rollenbasierte Zugriffskontrollen</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Der Zugriff auf Daten in Zendesk-Anwendungen wird durch rollenbasierte Zugriffskontrollen (RBAC) gesteuert und kann durch das Definieren granularer Zugriffsrechte konfiguriert werden. Zendesk unterstützt verschiedene Genehmigungsstufen für Benutzer (Verantwortlicher, Admin, Agent, Endbenutzer usw.)</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Informationen über Benutzerrollen:</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF bullet-default"><li><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408883763866" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Standard-Supportrollen<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></li><li><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408882153882" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Benutzerdefinierte Support-Rollen *Nur Enterprise<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></li><li><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408882929946" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Standard-Chatrollen<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></li><li><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408893917338" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Benutzerdefinierte Chat-Rollen *Nur Enterprise<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></li><li><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408836002970#topic_nkp_hb3_l3b" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Standard-Explore-Rollen<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></li><li><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408882966170" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Standard-Guide-Rollen<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></li><li><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408882966170" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Standard-Talk-Rollen<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></li><li><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/204578873-Understanding-your-Zendesk-session-time" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Sitzungszeit<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></li></ul><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/sections/4405303747610" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Einzelheiten zu globaler Sicherheit und Benutzerzugriff<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">IP-Beschränkungen</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Jedes Zendesk-Konto kann den Zugriff auf seinen Zendesk-Support auf die Benutzer innerhalb eines bestimmten Bereichs von IP-Adressen beschränken. Nur Benutzer mit den zugelassenen IP-Adressen können sich dann auf Ihrem Zendesk-Konto anmelden. Sie können Abonnenten (nicht aber Agenten oder Admins) erlauben, diese Beschränkung zu umgehen. Für weitere Informationen lesen Sie bitte: <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408894156186" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Restricting access to Zendesk Support and your Help Center using IP restrictions (Beschränkung des Zugangs zu Zendesk Support und Ihrem Help Center mithilfe von IP-Beschränkungen)<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> und <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408882354330" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Using IP Access Restriction in Chat (Nutzung von IP-Beschränkungen im Chat)<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Gehostete Verschlüsselungszertifikate für Help Center (TLS)</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk bietet kostenfreie TLS-Verschlüsselung für Guide-Help-Center mit Host-Mapping. Zendesk nutzt Let’s Encrypt für die Anforderung von Zertifikaten und erneuert das Zertifikat automatisch, bevor es abläuft.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Sie können auch ihr eigenes Zertifikat hochladen, wenn Sie das möchten.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Für weitere Informationen zur Einrichtung von Verschlüsselungszertifikaten für ein Guide-Help-Center lesen Sie bitte <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408838571930#topic_dyr_bqk_j4b" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Setting up a hosted TLS encryption certificate (Einrichten eines gehosteten TLS-Verschlüsselungszertifikats)<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Dateibeschränkungen im Chat</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk Chat erlaubt die Möglichkeit, Einschränkungen hinsichtlich der Dateiarten vorzunehmen, die an Agenten gesendet werden dürfen. Alternativ können Sie auch beschließen, dass das Versenden von Dateien in dem Chat-Produkt gänzlich deaktiviert wird. Für weitere Informationen zu dieser Funktion lesen Sie bitte <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408886202394" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Managing file sending in live chat (Senden von Dateien im Live-Chat verwalten)<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Auditprotokolle</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk bietet Audit Logs für Konten mit Enterprise-/Enterprise-Plus-Plänen. Diese Protokolle dokumentieren Kontenänderungen, Benutzeränderungen, App-Änderungen, Business-Regeln und Einstellungen. Das Auditprotokoll ist sowohl im <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408828001434" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Admin Center<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> als auch in der <a target="_blank" rel="noopener noreferrer" href="https://developer.zendesk.com/api-reference/ticketing/account-configuration/audit_logs/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Support API<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> verfügbar. Um mehr über Auditprotokolle zu erfahren und um zu sehen, welche Informationen in dem Protokoll verfügbar sind, lesen Sie bitte <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408828001434" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Viewing the audit log for changes (Prüfen des Audits auf Veränderungen)<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Private Anhänge</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Abonnenten können ihre Instanzen konfigurieren, sodass die Benutzer sich anmelden müssen, um die Ticket-Anhänge aufrufen zu können. <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408832757146#topic_nrp_bnx_xdb" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Informationen über private Anhänge<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Schwärzung</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk verfügt über zwei Varianten der Unkenntlichmachung für die Entfernung sensibler Daten: Mit der manuellen Unkenntlichmachung können Sie sensible Daten in Kommentaren zu Support-Tickets unkenntlich machen oder entfernen und Anhänge sicher löschen, um vertrauliche Informationen zu schützen. Die Daten werden über die Benutzeroberfläche oder API aus Tickets entfernt, um zu verhindern, dass sensible Daten in Zendesk gespeichert werden. Informationen zur Unkenntlichmachung über die <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408821676058#topic_sgj_g1g_cv" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">UI<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> oder die <a target="_blank" rel="noopener noreferrer" href="https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_comments/#redact-string-in-comment" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">API<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Automatische Unkenntlichmachung ermöglicht die automatische Unkenntlichmachung von Kreditkartennummern in den durch Abonnenten eingereichten Tickets. Falls aktiviert, werden so Kreditkartennummern teilweise durch Leerzeichen in dem Ticket ersetzt. Sie werden zudem in den Protokollen und Datenbankeinträgen unkenntlich gemacht. Für weitere Informationen über die Aktivierung dieser Funktion und darüber, wie Kreditkartennummern erkannt werden, lesen Sie bitte <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408822124314" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Automatically redacting credit card numbers from tickets<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> and from <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408881881882" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">chats<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> (Automatische Unkenntlichmachung von Kreditkartennummern auf Tickets und in Chats).</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Help-Center zu „Spam Filter for Guide (Spamfilter für den Guide)“</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Mit dem Spam-Filter von Zendesk können Sie verhindern, dass Spam-Beiträge von Endbenutzern in Ihrem Guide Help Center veröffentlicht werden. <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408888801690" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Informationen über das Filtern von Spam im Guide<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Signieren von E-Mails (DKIM/DMARC)</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk bietet <a target="_blank" rel="noopener noreferrer" href="http://www.dkim.org/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">DKIM<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> (Domain Keys Identified Mail) und <a target="_blank" rel="noopener noreferrer" href="https://dmarc.org/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">DMARC<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> (Domain-based Message Authentication, Reporting, & Conformance) zum Signieren ausgehender E-Mails von Zendesk, wenn Sie eine externe E-Mail-Domäne in Ihrem Zendesk einrichten müssen. Die Verwendung eines E-Mail-Dienstes, der diese Funktionen unterstützt, hilft Ihnen, E-Mail-Spoofing zu verhindern. <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408822303386" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Erfahren Sie, wie Sie Ihre E-Mails digital signieren<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Geräteverfolgung</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk verfolgt alle Geräte, von denen aus eine Anmeldung bei einem Benutzerkonto erfolgt. Wenn sich jemand von einem neuen Gerät aus anmeldet, wird dieses zur Geräteliste im jeweiligen Benutzerprofil hinzugefügt. Dieser Benutzer kann eine E-Mail-Benachrichtigung erhalten, wenn ein neues Gerät hinzugefügt wird, und sollte dem nachgehen, wenn die Aktivität verdächtig erscheint. Verdächtige Sitzungen können über die Benutzeroberfläche des Agenten beendet werden. <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408834578074" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Informationen über Geräteortung<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></div></div></section></div></div></div></div><div id="hr-security" class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 sc-56dabb4e-1 bEEqbX JaKXU" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">HR-Sicherheit</h3><div class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-ga9m60-0 ezJqxF" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R2ue76:--trigger:0" role="button" tabindex="0" aria-controls=":R2ue76:--panel:0" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Sicherheitsbewusstsein</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R2ue76:--panel:0" aria-hidden="true" aria-labelledby=":R2ue76:--trigger:0" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Richtlinien</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk hat umfassende Sicherheitsrichtlinien zu zahlreichen Themen erarbeitet. Diese Richtlinien werden allen Mitarbeitern und Lieferanten mit Zugriff auf die Datenressourcen von Zendesk zur Verfügung gestellt.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Schulung</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Alle Mitarbeiter absolvieren eine Sicherheitsbewusstseinsschulung, die nach der Einstellung stattfindet und jährlich wiederholt wird. Alle Techniker absolvieren eine jährliche Sicherheitscode-Schulung. Das Sicherheitsteam stellt weitere Updates zum Sicherheitsbewusstsein in Form von E-Mails, Blogbeiträgen und Präsentationen bei internen Events bereit.</p></div></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R2ue76:--trigger:1" role="button" tabindex="0" aria-controls=":R2ue76:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Sicherheitsüberprüfung von Mitarbeitern</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R2ue76:--panel:1" aria-hidden="true" aria-labelledby=":R2ue76:--trigger:1" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Hintergrundprüfungen</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk führt zu allen neuen Mitarbeitern Hintergrundprüfungen in Übereinstimmung mit den vor Ort geltenden Gesetzen durch. Dieser Überprüfung sind desgleichen für selbständige Vertragsnehmer vorgeschrieben. Hintergrundprüfungen beinhalten die Kontrolle der kriminellen Vergangenheit sowie die Bestätigung der Angaben zur Ausbildung und bisherigen Beschäftigung. Das gilt auch für Reinigungspersonal.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Geheimhaltungsvereinbarungen</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Alle neu eingestellten Mitarbeiter unterzeichnen Vertraulichkeits- und Geheimhaltungsvereinbarungen.</p></div></div></div></section></div></div></div></div></div></div></section><section id="privacy" class="Basestyle__BaseRoot-sc-3zktjg-1 hPNIKC"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 kmkcfB Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 iqteIG Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Willkommen zum globalen Datenschutzprogramm von Zendesk</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk unterhält eine formales globales Datenschutzprogramm, das funktionsübergreifende Hauptakteure, darunter die für Rechts-, Sicherheits-, Produkt- und Unternehmungsführungsangelegenheiten zuständigen Sektoren im Unternehmen, einschließt. Als Verfechter des Datenschutzes arbeiten wir unermüdlich daran, die Sicherheit unserer Dienste zu gewährleisten, und unsere Mitarbeiter unternehmen erhebliche Anstrengungen zur Einhaltung der geltenden aufsichtsrechtlichen und brancheninternen Regelwerke.</p></div><div class="StyledCol-sc-inuw62-0 cmRjVg Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Compliance</h3></div><div class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-ga9m60-0 ezJqxF" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R26i76:--trigger:0" role="button" tabindex="0" aria-controls=":R26i76:--panel:0" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Der australische Privacy Act of 1988 und Datenschutzgrundsätze</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R26i76:--panel:0" aria-hidden="true" aria-labelledby=":R26i76:--trigger:0" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Das australische Datenschutzgesetz (Privacy Act of 1998) in seiner jeweils gültigen Fassung regelt verschiedene Rechts betroffener Personen und fügte eine Meldepflicht für bestimmte Verletzung der Datensicherheit hinzu. Im Gegensatz zur DSGVO gibt es hier nicht die Begriffe Verantwortliche für die Verarbeitung und Auftragsverarbeitende. <a href="/company/anz-privacy/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">https://www.zendesk.de/company/anz-privacy/</a></p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R26i76:--trigger:1" role="button" tabindex="0" aria-controls=":R26i76:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Brasilianisches Lei Geral de Proteção de Dados Pessoais (LGPD)</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R26i76:--panel:1" aria-hidden="true" aria-labelledby=":R26i76:--trigger:1" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Das brasilianische Datenschutzgesetz oder auch das Lei Geral de Proteção de Dados Pessoais („LGPD“) trat am 18 September 2020 in Kraft. Das LGPD ist ein umfassendes Datenschutzgesetz, das die Tätigkeiten von Verantwortlichen und Auftragsverarbeitern sowie die Rechte betroffener Personen regelt.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk-Abonnenten, die personenbezogene Daten in Zendesk-Diensten erheben und speichern, können gemäß dem brasilianischen Datenschutzgesetz (LGPD) als „Verantwortliche“ eingestuft werden. Die für die Verarbeitung Verantwortlichen tragen die Hauptverantwortung dafür, dass ihre Verarbeitung personenbezogener Daten mit den einschlägigen Datenschutzgesetzen, einschließlich des LGPD, übereinstimmt. Zendesk handelt als ein „Auftragsverarbeiter“ entsprechend der Definition dieses Begriffs im LGPD hinsichtlich der Verarbeitung personenbezogener Daten durch unsere Dienste.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Abonnenten können unsere <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408834005530" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Product Guides (Produktleitfäden)<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> und unsere <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408883628954" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Service Data Deletion Policy (Richtlinie zur Löschung von Servicedaten)<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> für ausführlichere Informationen in Hinblick auf die Nutzung von Zendesk-Produkten unter Beachtung von Compliance-Initiativen einsehen. Die brasilianische Datenschutzbehörde, die Autoridade Nacional de Proteção de Dados (ANPD), kann in der Zukunft zusätzliche Leitlinien zum LGPD erlassen. Zendesk wird auch weiterhin aktiv die Entwicklungen zu diesem Gesetz beobachten und wir werden unsere Abonnenten regelmäßig über Funktionen und Funktionalitäten informieren, die sie in Unterstützung ihrer Compliance-Bemühungen einsetzen können.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Der LGPD-Nachtrag von Zendesk wurde in das Zendesk-Datenverarbeitungsabkommen (Data Processing Agreement, DPA) integriert. Wenn Sie die Zendesk-Datenverarbeitungsvereinbarung einsehen und/oder ausführen wollen, klicken Sie bitte <a href="/company/data-processing-form/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">hier</a>.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R26i76:--trigger:2" role="button" tabindex="0" aria-controls=":R26i76:--panel:2" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">California Consumer Privacy Act („CCPA“) & California Privacy Rights Act („CPRA“)</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R26i76:--panel:2" aria-hidden="true" aria-labelledby=":R26i76:--trigger:2" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Der <a target="_blank" rel="noopener noreferrer" href="https://leginfo.legislature.ca.gov/faces/codes_displayText.xhtml?division=3.&part=4.&lawCode=CIV&title=1.81.5" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">California Consumer Privacy Act<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, Cal. Civ. Code §§ 1798.100 et seq. („CCPA“), ist ein durch den Bundesstaat Kalifornien verabschiedetes US-Gesetz, das am 1. Januar 2020 in Kraft trat. Es regelt die bestimmten kalifornischen Verbrauchern zur Verfügung stehenden Datenschutzrechte und verlangt von bestimmten Unternehmen, dass jene verschiedene Datenschutzauflagen einhalten. Bitte lesen Sie dazu auch die <a target="_blank" rel="noopener noreferrer" href="https://oag.ca.gov/system/files/attachments/press-docs/CCPA%20March%2015%20Regs.pdf" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">CCPA Regulations<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> in ihrer endgültigen Fassung und den <a target="_blank" rel="noopener noreferrer" href="https://oag.ca.gov/system/files/initiatives/pdfs/19-0021A1%20%28Consumer%20Privacy%20-%20Version%203%29_1.pdf" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">California Privacy Rights Act<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> („CPRA“). Einige CPRA-Bestimmungen traten am 16. Dezember 2020 in Kraft, die übrigen Bestimmungen des CPRA werden zum 1. Januar 2023 in Kraft treten.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk-Abonnenten, die personenbezogene Daten in Zendesk-Diensten erheben und speichern, können gemäß dem CCPA als „Unternehmen“ eingestuft werden. Unternehmen tragen die Hauptverantwortung dafür, dass ihre Verarbeitung personenbezogener Daten mit den einschlägigen Datenschutzgesetzen, einschließlich des CCPA, übereinstimmt. Zendesk handelt in Bezug auf die Verarbeitung personenbezogener Daten durch unsere Dienste als „Dienstanbieter“, wie dieser Begriff in der aktuellen Fassung des CCPA definiert ist. Daher erhebt, nutzt, verarbeitet und übermittelt Zendesk die personenbezogenen Daten unserer Abonnenten und der Endbenutzer unserer Abonnenten, die über die Dienste verarbeitet werden, ausschließlich zum Zweck der Erfüllung unserer Verpflichtungen aus unseren bestehenden Verträgen mit unseren Abonnenten und zu keinem anderen kommerziellen Zweck als der Erfüllung dieser Verpflichtungen und der Verbesserung der von uns angebotenen Dienste.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Wir „verkaufen“ keinerlei personenbezogene Daten unserer Abonnenten, wie im Rahmen des CCPA definiert. Wir können zusammengefasste und/oder anonymisierte Informationen über die Nutzung der Dienste, die nach dem CCPA nicht als personenbezogene Daten gelten, an Dritte weitergeben, um uns bei der Entwicklung und Verbesserung der Dienste zu unterstützen und unseren Abonnenten relevantere Inhalte und Serviceangebote zu bieten, wie in unseren Abonnentenverträgen festgelegt.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Der CCPA-Nachtrag von Zendesk wurde in das Zendesk-Datenverarbeitungsabkommen (Data Processing Agreement, DPA) integriert. Wenn Sie die Zendesk-Datenverarbeitungsvereinbarung einsehen und/oder ausführen wollen, klicken Sie bitte <a href="/company/data-processing-form/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">hier</a>.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Sie können den US-Bundesstaat-Nachtrag zur Hauptdienstleistungsvereinbarung von Zendesk einsehen und/oder ausfüllen, indem Sie <a href="/company/us-addendum/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">hier</a> klicken.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R26i76:--trigger:3" role="button" tabindex="0" aria-controls=":R26i76:--panel:3" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Kanadischer Personal Information Protection and Electronic Documents Act (PIPEDA – Gesetz zum Schutz personenbezogener Daten und elektronischer Dokumente)</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R26i76:--panel:3" aria-hidden="true" aria-labelledby=":R26i76:--trigger:3" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Der kanadische Personal Information Protection and Electronic Documents Act (PIPEDA) trat im Jahr 2000 in Kraft und ist auf Grundlage von zehn „Fair Information Principles“ strukturiert, aus denen sich die Regeln für die Erhebung, Nutzung von, den Zugriff auf sowie die Weitergabe bzw. Offenlegung personenbezogenen Daten ergeben. Im Oktober 2021 schlugen die International Technology Association of Canada und der Information Technology Industry Council Änderungen am PIPEDA vor, mit denen bessere Datenschutz- und Transparenzrechte für kanadische Bürger erreicht werden sollen.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R26i76:--trigger:4" role="button" tabindex="0" aria-controls=":R26i76:--panel:4" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Vertrag über Auftragsverarbeitung (AV-Vertrag)</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R26i76:--panel:4" aria-hidden="true" aria-labelledby=":R26i76:--trigger:4" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Sie können den AV-Vertrag von Zendesk <a href="/company/data-processing-form/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">hier</a> ausführen und/oder einsehen. Der Zendesk-AVV deckt die konkreten Datenverarbeitungsprozesse und Sicherheitsmaßnahmen ab, die für unsere Dienstleistungen gelten, und enthält die neuen EU-Standardvertragsklauseln („EU SCCs“).</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Abonnenten können sich unsere <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408834005530" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Product Guides (Produktleitfäden)<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> und unsere <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408883628954" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Service Data Deletion Policy (Richtlinie zur Löschung von Servicedaten)<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> für ausführlichere Informationen in Hinblick auf die Nutzung von Zendesk-Produkten als Hilfsmittel für die Einhaltung von Datenschutzgesetzen durchlesen.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R26i76:--trigger:5" role="button" tabindex="0" aria-controls=":R26i76:--panel:5" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Datenschutz-Grundverordnung (DSGVO) der EU</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R26i76:--panel:5" aria-hidden="true" aria-labelledby=":R26i76:--trigger:5" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Seit unserer Gründung ist der Ansatz von Zendesk von einem starken Engagement für Datenschutz, Sicherheit, Compliance und Transparenz geprägt. Dieser Ansatz umfasst die Unterstützung unserer Abonnenten in Hinblick auf die Einhaltung der EU-Datenschutzauflagen, wie sie etwa in der <a target="_blank" rel="noopener noreferrer" href="https://eur-lex.europa.eu/legal-content/en/TXT/?uri=CELEX%3A32016R0679" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Datenschutz-Grundverordnung<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> („DSGVO“) festgelegt sind.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Wenn ein Abonnent personenbezogene Daten von EU-Bürgern erhebt, übermittelt, hostet oder analysiert, verlangt die DSGVO, dass der Abonnent externe Auftragsverarbeiter nutzt, die ihre Fähigkeit zur Implementierung der durch die DSGVO vorgesehenen technischen und organisatorischen Vorgaben garantieren können. Als weitere vertrauensbildende Maßnahme in Bezug auf die Abonnenten wurde unserer Vertrag über Auftragsverarbeitung („AV-Vertrag“) aktualisiert, sodass unsere Kunden vertragliche Zusicherungen in Hinblick auf das geltende EU-Datenschutzrecht und zur Implementierung zusätzlicher vertraglicher Bestimmungen erhalten, die durch die DSGVO verlangt werden.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Verbindliche interne Datenschutzvorschriften (VID)</strong>: Verbindliche interne Datenschutzvorschriften („VID“) sind durch europäische Datenschutzbehörden genehmigte unternehmensweite Datenschutzrichtlinien für die Durchführung von Übermittlungen personenbezogener Daten innerhalb von Konzernen aus dem Europäischen Wirtschaftsraum („EWR“) in Länder außerhalb des EWR. Die VID beruhen auf den strengen Datenschutzgrundsätzen, die durch die Datenschutzbehörden der Europäischen Union etabliert wurden, und erfordern eine intensive Konsultation mit diesen Behörden. Abonnent:innen können die vollständige Liste von Unternehmen mit entsprechenden Genehmigungen auf der Binding Corporate Rules Approved List <a target="_blank" rel="noopener noreferrer" href="https://edpb.europa.eu/our-work-tools/our-documents/other/pre-gdpr-bcrs-overview-list-0_en" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">hier<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> abrufen. Im Jahr 2017 schloss Zendesk das EU-Genehmigungsverfahren in Bezug auf die durch den irischen Data Protection Commissioner („DPC“) geprüften VID (mit Peer-Review durch das britische Information Commissioner’s Office und die niederländische Datenschutzbehörde) für die Rollen als Auftragsverarbeiter und als Verantwortlicher für die Verarbeitung ab. Diese wichtige behördliche Genehmigung bestätigt, dass Zendesk weltweit die höchstmöglichen Standards für den Schutz personenbezogener Daten implementiert hat, und zwar sowohl für die personenbezogenen Daten seiner Kunden als auch seiner Mitarbeiter. Zendesk ist eines der ersten Softwareunternehmen weltweit, das eine Genehmigung für seine VID erhalten hat, und war das zweite Unternehmen überhaupt, das eine Genehmigung von der irischen DPC erhielt.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Für Einsicht in die EU-BCR von Zendesk gehen Sie bitte zu:</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <a target="_blank" rel="noopener noreferrer" href="https://d1eipm3vz40hy0.cloudfront.net/pdf/Zendesk-BCR-Processor-Policy-2023.pdf" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Verbindliche EU-Konzernregeln von Zendesk für Auftragsverarbeiter<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> </li><li><a target="_blank" rel="noopener noreferrer" href="https://d1eipm3vz40hy0.cloudfront.net/pdf/Zendesk-BCR-Controller-Policy-2023.pdf" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">EU-Verbindliche Konzernregeln für Zendesk-Controller<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> </li></ul><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Für Einsicht in die britischen BCR von Zendesk gehen Sie bitte zu:</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <a target="_blank" rel="noopener noreferrer" href="https://d1eipm3vz40hy0.cloudfront.net/pdf/Zendesk-UK-BCR-Processor-Policy.pdf" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Verbindliche Konzernregeln von Zendesk für Verarbeiter im Vereinigten Königreich <svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> </li><li><a target="_blank" rel="noopener noreferrer" href="https://d1eipm3vz40hy0.cloudfront.net/pdf/Zendesk-UK-BCR-Controller-Policy.pdf" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Verbindliche Konzernregeln von Zendesk für Controller im Vereinigten Königreich<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> </li></ul><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Anfragen von betroffenen Personen</strong>: Eine Person, die ihre Datenschutzrechte in Bezug auf personenbezogene Daten ausüben möchte, die von uns im Namen eines unserer Abonnenten im Rahmen der Servicedaten des Abonnenten gespeichert oder verarbeitet werden (einschließlich der Beantragung von Zugriff, Berichtigung, Ergänzung, Löschung, Übertragung oder Einschränkung der Verarbeitung dieser personenbezogenen Daten), sollte diese Anfrage an unseren Abonnenten (den für die Datenverarbeitung Verantwortlichen) richten. Bei Eingang einer Anfrage eines unserer Abonnenten zur Löschung der personenbezogenen Daten aus Zendesk beantworten wir solch eine Anfrage innerhalb von dreißig (30) Tagen. Wir bewahren personenbezogene Daten, die wir im Auftrag unserer Abonnenten verarbeiten und speichern, so lange auf, wie es für die Erbringung der Dienste für unsere Abonnenten erforderlich ist.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Datenschutzbeauftragter</strong>: Der Datenschutzbeauftragte (DSB) von Zendesk kann unter <a href="mailto:euprivacy@zendesk.com" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">euprivacy@zendesk.com</a> kontaktiert werden.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R26i76:--trigger:6" role="button" tabindex="0" aria-controls=":R26i76:--panel:6" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">France Hébergeur de Données de Santé (HDS oder Health Data Hosting)</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R26i76:--panel:6" aria-hidden="true" aria-labelledby=":R26i76:--trigger:6" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p id="hds" class="Textstyle__TextRoot-sc-c9um69-0 dubpne">HDS ermöglicht Gesundheitsdienstleistern in Frankreich die Nutzung der Kundendienst- und Engagement-Plattform von Zendesk in der Gewissheit, dass unsere Plattform über angemessene technische und Governance-Maßnahmen verfügt, um personenbezogene Gesundheitsdaten (PHI) zu sichern und zu schützen. Weitere Informationen finden Sie <a href="/blog/zendesk-obtains-hds-certification/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">hier</a>.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R26i76:--trigger:7" role="button" tabindex="0" aria-controls=":R26i76:--panel:7" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Das neuseeländische Datenschutzgesetz (New Zealand Privacy Act 2020) und dessen Datenschutzgrundsätze</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R26i76:--panel:7" aria-hidden="true" aria-labelledby=":R26i76:--trigger:7" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Der New Zealand Privacy Act 2020 trat am 1. Dezember 2020 in Kraft und gilt für Agenturen und hält das prinzipienbasierte Rahmenwerk des Gesetzes von 1993 aufrecht. Das Gesetz von 2020 legt fest, dass Organisationen gewährleisten müssen, dass personenbezogene Daten, die außerhalb Neuseelands übermittelt werden, angemessen geschützt werden, und fügte neue verbindliche Meldepflichten im Falle von Sicherheitsverletzungen hinzu. <a href="/company/anz-privacy/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">https://www.zendesk.de/company/anz-privacy/</a></p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R26i76:--trigger:8" role="button" tabindex="0" aria-controls=":R26i76:--panel:8" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Gesetz zum Schutz personenbezogener Daten von Singapur (Singapore Personal Data Protection Act – PDPA)</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R26i76:--panel:8" aria-hidden="true" aria-labelledby=":R26i76:--trigger:8" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Der Singapore Personal Data Protection Act legt gesetzliche Bestimmungen fest, die die Erhebung, Nutzung und Weitergabe bzw. Offenlegung personenbezogener Daten mit Stand vom 2. Juli 2014 regeln. Zendesk ist ein durch die Infocomm Development Authority von Singapur (IDA) anerkannter Datenintermediär in seiner Eigenschaft als „Software-as-s-Service“-Dienstleister („SaaS“). Weitere Informationen finden Sie <a href="/company/singapore-pdpa/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">hier</a>.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R26i76:--trigger:9" role="button" tabindex="0" aria-controls=":R26i76:--panel:9" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">DSGVO des Vereinigten Königreichs und der Brexit</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R26i76:--panel:9" aria-hidden="true" aria-labelledby=":R26i76:--trigger:9" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Das Vereinigte Königreich hat zum 31. Januar 2021 die Europäische Union verlassen. Am 28. Juni 2021 verabschiedete die Europäische Kommission <a target="_blank" rel="noopener noreferrer" href="https://ec.europa.eu/commission/presscorner/detail/en/ip_21_3183" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Angemessenheitsentscheidungen<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> für die Übermittlung personenbezogener Daten ins Vereinigte Königreich im Rahmen der DSGVO.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R26i76:--trigger:10" role="button" tabindex="0" aria-controls=":R26i76:--panel:10" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Der United States Health Insurance Portability and Accountability Act (HIPAA) und die Business Associate Agreement (BAA – Geschäftspartnervereinbarung)</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R26i76:--panel:10" aria-hidden="true" aria-labelledby=":R26i76:--trigger:10" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p id="hipaa-baa" class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Um ein Konto mit HIPAA-Aktivierung (HIPAA-Enabled) zu erreichen, müssen Sie (1) den Advanced Security Deployed Associated Service oder das Advanced Compliance Deployed Associated Service Add-On kaufen; (2) eine Reihe von Sicherheitskonfigurationen, die durch Zendesk vorgegeben werden, aktivieren und (3) unsere <a href="/company/business-associate-agreement/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Business Associate Agreement</a> („BAA“ – Geschäftspartnervereinbarung) unterzeichnen. Für weitere Einzelheiten, einschließlich einer Liste zu den Diensten, für die eine HIPAA-Aktivierung möglich ist, finden Sie unter <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/360048514934" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Advanced Compliance<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></section></div></div></div><div id="subscriber-service-data" class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 sc-56dabb4e-1 bEEqbX JaKXU" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 bbWTuI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Details zu Servicedaten von Abonnenten</h3><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Servicedaten sind alle Informationen, einschließlich personenbezogener Daten, die in den Zendesk-Diensten von oder im Namen unserer Abonnenten und ihrer Endbenutzer gespeichert oder über diese übertragen werden. Wir nutzen Servicedaten, um unsere Dienste zu betreiben und zu verbessern, um Kunden den Zugriff auf die Diensten und deren Nutzung zu erleichtern, um Abonnentenanfragen zu beantworten und um Mitteilungen im Zusammenhang mit den Diensten zu versenden.</p></div><div class="StyledCol-sc-inuw62-0 hkiwRM Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-ga9m60-0 ezJqxF" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R2ai76:--trigger:0" role="button" tabindex="0" aria-controls=":R2ai76:--panel:0" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Zusätzliche Informationen</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R2ai76:--panel:0" aria-hidden="true" aria-labelledby=":R2ai76:--trigger:0" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Zugriff</strong>: Zendesk bietet eine moderne Ausstattung mit Zugriffs- und Verschlüsselungsfunktionen, die Kunden helfen sollen, ihre Informationen effektiv zu schützen. Wir greifen auf Kundeninhalte weder zu noch nutzen wir diese für andere Zwecke als die Erbringung, Aufrechterhaltung und Verbesserung der Zendesk-Dienste bzw. sofern dies anderweitig gesetzlich gefordert wird. Weitere Informationen finden Sie <a href="#product-security" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">hier</a>.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Datenhosting</strong>: Zendesk nutzt Amazon Web Services (AWS) zum Hosting von Servicedaten in der <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408825765530" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">hier<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> und in der <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408883599130" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Regional Data Hosting Policy (Richtlinie über regionales Datenhosting)<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> beschriebenen Art und Weise. Für weitere Informationen lesen Sie bitte auch den <a href="#cloud-security" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Abschnitt zur Sicherheit</a>.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Vom Dienst erhobene Standard-Datentypen</strong>: Zendesk hat eine <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408837672346" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Liste von Datenpunkten<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> erstellt, die nach Produkten geordnet sind. Um ein vollständiges Bild der Datentypen zu erhalten, können Abonnenten diese Liste in Verbindung mit ihrem spezifischen beabsichtigten Anwendungsfall und den daraus resultierenden Datentypen verwenden.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Gesetzliche oder behördliche Ersuchen</strong>: Datenschutz, Datensicherheit und das Vertrauen der Abonnenten sind unsere wichtigsten Prioritäten. Zendesk gibt keine Servicedaten weiter, sofern dies nicht für die Erbringung unserer Dienste und zur Einhaltung geltender gesetzlicher Bestimmungen, wie ausführlich in unserer <a href="/company/agreements-and-terms/privacy-notice/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Datenschutzrichtlinie</a> erläutert, erforderlich ist. Als Hilfsmittel für unsere Abonnenten für die Durchführung von Compliance-Prüfungen haben wir zusätzliche Ressourcen: <a href="/company/privacy-and-data-protection/#transparency-report" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Transparenzbericht</a> und <a href="/company/agreements-and-terms/government-data-request-policy/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Legal or Government Request Policy (Richtlinie zu gesetzlichen oder behördlichen Ersuchen über die Weitergabe von Daten)</a>.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Verantwortlichkeiten</strong>: Aus der Datenschutzperspektive ist der Abonnent der Verantwortliche für die Verarbeitung von Servicedaten und Zendesk ist ein Auftragsverarbeiter. Das bedeutet, dass für den gesamten Zeitraum, für den Sie Dienste von Zendesk abonniert haben, Sie die Verantwortung und Kontrolle über die Servicedaten in Ihrer Zendesk-Instanz haben.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Replikation</strong>: Zendesk repliziert in regelmäßigen Abständen Daten für die Archivierung, Datensicherung und Audit Logs. Wir nutzen Amazon Web Services (AWS) zur Speicherung einiger der Informationen, für die eine Datensicherung erfolgt, wie etwa Datenbankinformationen und Dateien in Anhängen. Weitere Informationen finden Sie in unserer <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408883599130" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Regional Data Hosting Policy (Richtlinie über regionales Datenhosting)<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Sicherheit</strong>: Zendesk räumt der Datensicherheit höchste Priorität ein und kombiniert Sicherheitsfunktionen der Unternehmensklasse mit umfassenden Audits unserer Anwendungen, Systeme und Netzwerke, um den Schutz von Kunden- und Geschäftsdaten zu gewährleisten. Zusätzlichen Informationen finden Sie <a href="#security" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">hier</a>.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Sicherheitsvorfälle</strong>: Weitere Informationen über das Management von Sicherheitsvorfällen finden Sie in unserer <a href="#cloud-security" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Reaktion auf Sicherheitsvorfälle</a>.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Unterauftragsverarbeiter</strong>: Zendesk kann Auftragsverarbeiter im Unterauftragsverhältnis, einschließlich verbundener Unternehmen von Zendesk, sowie Drittunternehmen einsetzen, um die Dienste bereitzustellen, zu sichern oder zu verbessern, und diese Auftragsverarbeiter im Unterauftragsverhältnis können Zugriff auf Servicedaten haben. Unsere <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408883061530" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Sub-processors policy (Richtlinie zu Auftragsverarbeitern im Unterauftragsverhältnis)<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> enthält eine aktuelle Liste mit den Namen und Standorten aller Auftragsverarbeiter im Unterauftragsverhältnis.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Kündigung</strong>: Zendesk verfügt über eine <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408883628954" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Service Data Deletion Policy (Richtlinie zur Löschung von Servicedaten),<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> die die Verfahren von Zendesk zur Datenlöschung nach der Kündigung eines Abonnenten oder dem Auslaufen des Zendesk-Abonnements beschreibt.</p></div></section></div></div></div></div><div id="privacy-policies" class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 sc-56dabb4e-1 bEEqbX JaKXU" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Richtlinien im Zusammenhang mit Datenschutz</h3><div class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-ga9m60-0 ezJqxF" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R2ei76:--trigger:0" role="button" tabindex="0" aria-controls=":R2ei76:--panel:0" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Richtlinien</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R2ei76:--panel:0" aria-hidden="true" aria-labelledby=":R2ei76:--trigger:0" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><a href="/company/agreements-and-terms/cookie-notice/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Cookie-Richtlinie</span></a></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Detaillierte Informationen darüber, wie und wann wir Cookies auf Zendesk-Websites verwenden.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/360022367393-Zendesk-In-Product-Cookie-Policy" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Richtlinie zu produktinternen Cookies</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Bietet Informationen darüber, wie und wann Zendesk Cookies innerhalb der Zendesk-Dienste einsetzt.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/360022185214-Zendesk-Service-Data-Deletion-Policy" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Service Data Deletion Policy (Richtlinie zur Löschung von Servicedaten)</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Informationen zur Löschung von Servicedaten unserer Abonnenten im Zusammenhang mit der Löschung, Kündigung oder der Migration eines Kontos innerhalb der Zendesk-Dienste.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/360050371513-The-Zendesk-Shared-Responsibility-Model" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Geteiltes Verantwortungsmodell</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Dieses Framework stellt klar, welche Partei für die Kontrollen im Zusammenhang mit der Sicherheit und dem Schutz Ihrer Daten verantwortlich ist.</p></div></div></div></section></div></div></div></div><div id="privacy-application-features" class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 sc-56dabb4e-1 bEEqbX JaKXU" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Anwendungsfunktionen im Zusammenhang mit dem Datenschutz</h3><div class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-ga9m60-0 ezJqxF" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R2ii76:--trigger:0" role="button" tabindex="0" aria-controls=":R2ii76:--panel:0" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Datenschutztools</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R2ii76:--panel:0" aria-hidden="true" aria-labelledby=":R2ii76:--trigger:0" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk besitzt Tools für jedes seine Produkte, die Hilfestellung bei Benutzeranfragen und weiteren Obliegenheiten im Rahmen der geltenden Gesetze und Verordnungen zum Datenschutz geben, wie etwa zu Auskunft über/Zugriff auf Daten, Berichtigung, Übertragbarkeit, Löschung von Daten und das Einlegen von Widersprüchen. Für weitere Informationen zu den Funktionen und Funktionalitäten in dem jedem Zendesk-Produkt lesen Sie bitte <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408834005530" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Einhaltung der Datenschutzbestimmungen bei Zendesk-Produkten<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R2ii76:--trigger:1" role="button" tabindex="0" aria-controls=":R2ii76:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Zugriffsverwaltung</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R2ii76:--panel:1" aria-hidden="true" aria-labelledby=":R2ii76:--trigger:1" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk bietet eine moderne Ausstattung mit Zugriffs- und Verschlüsselungsfunktionen, die Abonnenten helfen sollen, ihre Informationen effektiv zu schützen. Wir greifen auf Abonnentendaten weder zu noch nutzen wir diese für andere Zwecke als die Erbringung, Aufrechterhaltung und Verbesserung der Zendesk-Dienste bzw. sofern dies nach geltendem Recht vorgeschrieben ist. Weitere Informationen finden Sie <a href="#product-security" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">hier</a>.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R2ii76:--trigger:2" role="button" tabindex="0" aria-controls=":R2ii76:--panel:2" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Zertifizierungen</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R2ii76:--panel:2" aria-hidden="true" aria-labelledby=":R2ii76:--trigger:2" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk hat eine Reihe von international anerkannten Zertifizierungen und Akkreditierungen erhalten, die die Einhaltung von Sicherheitsstandards Dritter belegen. Sicherheitszertifizierungen werden <a href="#artifacts" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">hier</a> beschrieben.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R2ii76:--trigger:3" role="button" tabindex="0" aria-controls=":R2ii76:--panel:3" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Datenhosting-Lokalität</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R2ii76:--panel:3" aria-hidden="true" aria-labelledby=":R2ii76:--trigger:3" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Abonnenten, die den <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408838409754" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Data Center Location Deployed Associated Service<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> (das „Data Center Location Add-on“) kaufen oder über die Funktionalität Data Center Location in ihrem Serviceplan verfügen, können aus einer Liste mit für Zendesk verfügbaren Regionen die Region auswählen, die ihre Servicedaten hosten soll.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R2ii76:--trigger:4" role="button" tabindex="0" aria-controls=":R2ii76:--panel:4" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Privacy by Design (Datenschutz durch Design)</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R2ii76:--panel:4" aria-hidden="true" aria-labelledby=":R2ii76:--trigger:4" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk verfügt über ein robustes globales Datenschutzprogramm, das auf einem einheitlichen Ansatz zu Datenschutz- und Informations-Governance beruht und so den Kunden Flexibilität in der Verwaltung personenbezogener Daten, die innerhalb der Zendesk-Systeme vorhanden sind, ermöglicht. Weitere Informationen finden Sie in unseren Produkthandbüchern: <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408834005530" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Einhaltung der Datenschutzbestimmungen bei Zendesk-Produkten<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R2ii76:--trigger:5" role="button" tabindex="0" aria-controls=":R2ii76:--panel:5" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Unkenntlichmachung/Datenminimierung</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R2ii76:--panel:5" aria-hidden="true" aria-labelledby=":R2ii76:--trigger:5" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk verfügt über zwei Varianten der Unkenntlichmachung für die Entfernung sensibler Daten:</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Mit der manuellen Unkenntlichmachung können Sie sensible Daten in Kommentaren zu Support-Tickets unkenntlich machen oder entfernen und Anhänge sicher löschen, um vertrauliche Informationen zu schützen. Die Daten werden über die Benutzeroberfläche oder API aus Tickets entfernt, um zu verhindern, dass sensible Daten in Zendesk gespeichert werden. <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408846470170" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Erfahren Sie mehr über die Unkenntlichmachung über die Benutzeroberfläche oder die API<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Automatische Unkenntlichmachung ermöglicht die automatische Unkenntlichmachung von Kreditkartennummern in den durch Agenten oder Endbenutzer eingereichten Tickets. Falls aktiviert, werden so Kreditkartennummern teilweise durch Leerzeichen in dem Ticket ersetzt. Die Nummern werden zudem in den Protokollen und Datenbankeinträgen unkenntlich gemacht. <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408822124314" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Weitere Informationen über die Aktivierung dieser Funktion und darüber, wie Kreditkartennummern erkannt werden<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></section></div></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 doXlEM"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div id="ai" class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 sc-56dabb4e-1 bEEqbX JaKXU" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 bbWTuI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Zendesk KI</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk-KI basiert in ihrem Design auf den Grundprinzipien von Datenschutz, Sicherheit und Compliance. Unsere Mission, Unternehmen mit sicheren und zuverlässigen Produkten und Lösungen auszustatten, liegt in unserer DNA. Im Zuge dessen hat Zendesk eine Reihe von <a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/newsroom/articles/building-responsible-ai/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Designprinzipien<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> aufgestellt. Diese bilden nicht nur einen Standard für das Design, die Entwicklung und den Aufbau unserer Produkte, sondern auch eine Grundlage für den Einsatz generativer KI für die Kundenerfahrung (CX) und Mitarbeitererfahrung (EX).</p></div><div class="StyledCol-sc-inuw62-0 hkiwRM Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-ga9m60-0 ezJqxF" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Ram76:--trigger:0" role="button" tabindex="0" aria-controls=":Ram76:--panel:0" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Datensicherheit</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Ram76:--panel:0" aria-hidden="true" aria-labelledby=":Ram76:--trigger:0" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Von Zendesk AI verarbeitete Servicedaten unterliegen allen Sicherheitsstandards und -verpflichtungen, einschließlich der Einhaltung der robusten <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4980543927322" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Unternehmenssicherheitsmaßnahmen<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> von Zendesk und der Speicherung in der <a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/trust-center/#artifacts-nda:~:text=Security%20Compliance-,SOC%202%20Type%20II,-We%20undergo%20routine" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">SOC 2-konformen Umgebung von Zendesk<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>. Servicedaten werden nicht an andere Kunden weitergegeben.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Generative KI-Funktionen werden derzeit von OpenAI unterstützt. OpenAI löscht alle Daten nach der Ausgabe ohne Speicher. Die Datensicherheitspraktiken von OpenAI finden Sie <a target="_blank" rel="noopener noreferrer" href="https://openai.com/security" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">hier<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Ram76:--trigger:1" role="button" tabindex="0" aria-controls=":Ram76:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Modell Sicherheit</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Ram76:--panel:1" aria-hidden="true" aria-labelledby=":Ram76:--trigger:1" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Alle von Zendesk entwickelten Modelle sind Klassifizierungsmodelle, d. h. sie werden darauf trainiert, Eingaben zu lesen und in eine der von Zendesk festgelegten Kategorien einzuordnen. Da diese Modelle nicht generativ sind, wird durch das Modell kein Inhalt erzeugt, und <strong>es ist nicht möglich, dass Daten durch das Modell reproduziert werden</strong>.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Ram76:--trigger:2" role="button" tabindex="0" aria-controls=":Ram76:--panel:2" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Modell Schulung</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Ram76:--panel:2" aria-hidden="true" aria-labelledby=":Ram76:--trigger:2" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Nutzt Zendesk Kundendienstdaten, um Modelle für maschinelles Lernen zu trainieren?</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk bietet drei Arten von Funktionen für maschinelles Lernen:</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>1. Kontospezifische ML-Funktionalität:</strong> Zendesk erstellt maschinelle Lernmodelle, die auf das Konto eines Kunden zugeschnitten sind, indem nur Daten verwendet werden, die im Konto vorhanden sind. Kundenspezifische Modelle werden von keinem anderen Kunden verwendet.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>2. Generische ML-Funktionalität:</strong> Zendesk verwendet Servicedaten, um seine generischen, kontoübergreifenden maschinellen Lernmodelle so zu trainieren, dass sie für mehrere Zendesk-Kunden vorausschauend und nützlich sind. Dazu gehören globale und Branchenmodelle. Diese Modelle werden niemals die Servicedaten eines Kunden an einen anderen Kunden weitergeben, da sie nicht „generativ“ sind (d. h. sie erstellen keinen Text).</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>3. Generative ML-Funktionalität, unterstützt von OpenAI:</strong> OpenAI-Modelle sind vorab geschult und Zendesk-Kundendaten werden niemals von OpenAI (oder einem anderen Dritten) verwendet, um ihr/e Modell(e) zu trainieren.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Wie schützt Zendesk Servicedaten, wenn sie für Modellschulungen verwendet werden?</strong>Bevor Service-Daten zur Schulung einer allgemein verfügbaren ML-Funktionalität verwendet werden, wendet Zendesk je nach Bedarf Aggregations- und Bereinigungsprozesse an. Für die Modellschulung werden keine Felder für die Aufnahme personenbezogener Daten oder Ticketanhänge verwendet. <strong>Zendesk verpflichtet sich, sicherzustellen, dass durch das Modell keine Servicedaten reproduziert werden.</strong> Es besteht kein Risiko, dass die Daten eines Kunden durch die Ausgabe des Modells einem anderen Kunden ausgesetzt werden. <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/5729714731290#h_01H128YHC41CMTD1GKDAW2Y2N4" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"> Siehe <svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>KI-Datennutzungsinformationen.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Ram76:--trigger:3" role="button" tabindex="0" aria-controls=":Ram76:--panel:3" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Genauigkeit des Modells</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Ram76:--panel:3" aria-hidden="true" aria-labelledby=":Ram76:--trigger:3" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Halluzinationen sind ein intrinsisches Risiko für generative KI-Merkmale. Zendesk tut zwei Dinge, um dieses Risiko zu mindern:</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF bullet-default"><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk nutzt die RAG-Technik (Retrieval Augmented Generation), um sicherzustellen, dass generierte Antworten oder Suchergebnisse auf bestimmten Inhalten der Wissensdatenbank basieren</p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Das Zendesk-Entwicklungsteam überprüft regelmäßig Antworten mit negativem Endbenutzerfeedback auf Halluzinationen, um Tools zu entwickeln, die solche Szenarien automatisch erkennen und verhindern können.</p></li></ul></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Ram76:--trigger:4" role="button" tabindex="0" aria-controls=":Ram76:--panel:4" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Datenhosting und Lokalität</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Ram76:--panel:4" aria-hidden="true" aria-labelledby=":Ram76:--trigger:4" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Alle Servicedaten werden in den bestehenden <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408825765530-Data-Hosting-Locations-for-Your-Zendesk-Service-Data" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">AWS-Regionen<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> von Zendesk gehostet.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Der Erwerb des Advanced AI Add-on hat keine Auswirkungen auf die Verpflichtungen des Abonnenten in Bezug auf die Datenlokalisierung, einschließlich derer, die im <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408838409754-About-the-Data-Center-Location-add-on" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Data Center Location Add-on<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> verfügbar sind. Die Dienstdaten der berechtigten Abonnenten werden weiterhin in der ausgewählten Region gehostet.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Hinweis: Zendesk WFM (Tymeshift), Zendesk QA (Klaus) und Ultimate Service Data werden in der Google Cloud Platform in den unten angegebenen Regionen gehostet:</p><table class="StyledTable-sc-gje7na-0 kwdQnt Tablestyle__TableRoot-sc-18dzhw4-0 hBTSOV sc-56dabb4e-3 cJCsdK table-row-headings table-size-default " data-garden-id="tables.table" data-garden-version="8.76.2"><thead data-garden-id="tables.head" data-garden-version="8.76.2" class="StyledHead-sc-spf23a-0 johpeY"><tr data-garden-id="tables.header_row" data-garden-version="8.76.2" class="StyledRow__StyledBaseRow-sc-ek66ow-0 StyledHeaderRow-sc-16ogvdx-0 dylWPs ixsvZf"><th data-garden-id="tables.header_cell" data-garden-version="8.76.2" class="StyledCell-sc-8hpncx-0 StyledHeaderCell-sc-fzagoe-0 kFCBvR exiVod"><strong>Produkt</strong></th><th data-garden-id="tables.header_cell" data-garden-version="8.76.2" class="StyledCell-sc-8hpncx-0 StyledHeaderCell-sc-fzagoe-0 kFCBvR exiVod"><strong>Hosting-Standort(e) für Servicedaten</strong></th></tr></thead><tbody data-garden-id="tables.body" data-garden-version="8.76.2" class="StyledBody-sc-14ud6y-0 cBLosE"><tr data-garden-id="tables.row" data-garden-version="8.76.2" tabindex="-1" class="StyledRow__StyledBaseRow-sc-ek66ow-0 StyledRow-sc-ek66ow-1 dylWPs excaJf"><th scope="row" data-garden-id="tables.header_cell" data-garden-version="8.76.2" class="StyledCell-sc-8hpncx-0 StyledHeaderCell-sc-fzagoe-0 kFCBvR exiVod">Zendesk WFM (Tymeshift)</th><td data-garden-id="tables.cell" data-garden-version="8.76.2" class="StyledCell-sc-8hpncx-0 kFCBvR">USA, Deutschland</td></tr><tr data-garden-id="tables.row" data-garden-version="8.76.2" tabindex="-1" class="StyledRow__StyledBaseRow-sc-ek66ow-0 StyledRow-sc-ek66ow-1 dylWPs excaJf"><th scope="row" data-garden-id="tables.header_cell" data-garden-version="8.76.2" class="StyledCell-sc-8hpncx-0 StyledHeaderCell-sc-fzagoe-0 kFCBvR exiVod">Zendesk QA (Klaus)</th><td data-garden-id="tables.cell" data-garden-version="8.76.2" class="StyledCell-sc-8hpncx-0 kFCBvR">Deutschland</td></tr><tr data-garden-id="tables.row" data-garden-version="8.76.2" tabindex="-1" class="StyledRow__StyledBaseRow-sc-ek66ow-0 StyledRow-sc-ek66ow-1 dylWPs excaJf"><th scope="row" data-garden-id="tables.header_cell" data-garden-version="8.76.2" class="StyledCell-sc-8hpncx-0 StyledHeaderCell-sc-fzagoe-0 kFCBvR exiVod">Ultimate</th><td data-garden-id="tables.cell" data-garden-version="8.76.2" class="StyledCell-sc-8hpncx-0 kFCBvR">Belgien</td></tr></tbody></table></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Ram76:--trigger:5" role="button" tabindex="0" aria-controls=":Ram76:--panel:5" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Datenschutz</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Ram76:--panel:5" aria-hidden="true" aria-labelledby=":Ram76:--trigger:5" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Alle Zendesk-Produkte und -Funktionen werden unter Berücksichtigung des Datenschutzes entwickelt, genauso wie die Zendesk KI.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Abonnenten können bei der Verwendung von Zendesk, einschließlich der Zendesk KI-Funktionen, verschiedene Datenschutzgesetze (einschließlich DSGVO und CCPA) <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408834005530-Complying-with-Privacy-and-Data-Protection-Law-in-Zendesk-products" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">einhalten<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> .</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Ram76:--trigger:6" role="button" tabindex="0" aria-controls=":Ram76:--panel:6" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">HIPAA</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Ram76:--panel:6" aria-hidden="true" aria-labelledby=":Ram76:--trigger:6" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Die Zendesk KI kann im Rahmen des <a href="/company/business-associate-agreement/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Business Associate Agreement (BAA) von Zendesk</a> abgedeckt werden.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Abonnenten, die eine BAA mit Zendesk abschließen möchten, müssen Zugriff auf das <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408832117786-Advanced-Compliance" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Advanced Compliance Add-on<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> haben.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Ram76:--trigger:7" role="button" tabindex="0" aria-controls=":Ram76:--panel:7" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">OpenAI-gestützte Funktionen</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Ram76:--panel:7" aria-hidden="true" aria-labelledby=":Ram76:--trigger:7" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Datensicherheit</p></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Die Datensicherheitspraktiken von OpenAI finden Sie <a target="_blank" rel="noopener noreferrer" href="https://openai.com/security" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">hier<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Modell Sicherheit</p></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk verwendet vorab trainierte OpenAI-Modelle, und die Servicedaten werden von OpenAI zu keinem anderen Zweck als zur Bereitstellung und Sicherung des Dienstes für den Abonnenten verwendet. Sobald die Ausgabe geliefert wurde, werden die Servicedaten gelöscht.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Modell Schulung</p></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">OpenAI wird Service-Daten niemals zur Modellschulung oder für eine andere Form der Service-Verbesserung verwenden.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Datenhosting und Lokalität</p></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">OpenAI verarbeitet derzeit Dienstleistungsdaten in den Vereinigten Staaten. OpenAI speichert oder hostet jedoch keine Servicedaten, da sie nach der Bereitstellung des Outputs umgehend gelöscht werden.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Datenschutz</p></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk verwendet die "Zero Data Retention"-Richtlinie von OpenAI, so dass keine Service-Daten nach der Bereitstellung des Outputs gespeichert oder von OpenAI gehostet werden. Daher hat die Verwendung von OpenAI keine Auswirkungen auf die Fähigkeit von Abonnenten, bei der Nutzung von Zendesk verschiedene Datenschutzgesetze (einschließlich GDPR und CCPA) <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408834005530-Complying-with-Privacy-and-Data-Protection-Law-in-Zendesk-products" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">einzuhalten<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Alle OpenAI-Funktionen in Zendesk sind optional. Abonnenten, die diese Funktionen nicht nutzen möchten, müssen sie nicht aktivieren, sondern können sie jederzeit über die Funktionen des Admin Center deaktivieren.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">HIPAA</p></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Ausgewählte OpenAI-gestützte Funktionen sind für die Verwendung mit HIPAA-fähigen Konten verfügbar. Weitere Informationen finden Sie auf der Seite <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408832117786-Advanced-Compliance" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Erweiterte Compliance<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Ram76:--trigger:8" role="button" tabindex="0" aria-controls=":Ram76:--panel:8" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Zendesk AI-Agenten (Ultimate)-gestützte Funktionen</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Ram76:--panel:8" aria-hidden="true" aria-labelledby=":Ram76:--trigger:8" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Mehr über den KI-Agenten von Ultimate Sicherheit und Datenschutz erfahren Sie <a target="_blank" rel="noopener noreferrer" href="https://www.ultimate.ai/security-privacy" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">hier<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></section></div></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 doXlEM"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div id="legal" class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 sc-56dabb4e-1 bEEqbX JaKXU" data-garden-id="grid.row" 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data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R16q76:--trigger:0" role="button" tabindex="0" aria-controls=":R16q76:--panel:0" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Vereinbarungen</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R16q76:--panel:0" aria-hidden="true" aria-labelledby=":R16q76:--trigger:0" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk bietet <a href="/company/agreements-and-terms/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">hier</a> mehrere Auftragsverarbeitungsverträge und weitere Nachträge bereit zur Unterschrift in Unterstützung für die Einhaltung der Datenschutzgesetze durch die Abonnenten. Dazu gehören:</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Auftragsverarbeitungsvertrag <a href="/company/data-processing-form/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">(AV-Vertrag)</a></strong></p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>US-amerikanische HIPAA-Geschäftspartner-Vereinbarung <a href="/company/business-associate-agreement/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">(Business Associate Agreement – BBA)</a></strong></p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Hauptdienstleistungsvertrag <a href="/company/agreements-and-terms/main-services-agreement/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">(Main Services Agreement, MSA)</a></strong></p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong><a href="/company/us-addendum/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">US-Bundesstaat-Nachtrag</a></strong></p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 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Bitte lesen Sie dazu auch unsere <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/5040452168090" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Government Data Request Policy (Richtlinie zu behördlichen Ersuchen über die Weitergabe von Daten)<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> sowie die <a target="_blank" rel="noopener noreferrer" 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type="application/json">{"props":{"pageProps":{"meta":{"alternates":{"de":"https://www.zendesk.de/trust-center/","th":"https://www.zendesk.com/th/trust-center/","mx":"https://www.zendesk.com.mx/trust-center/","nl":"https://www.zendesk.nl/trust-center/","hk":"https://www.zendesk.hk/trust-center/","kr":"https://www.zendesk.kr/trust-center/","it":"https://www.zendesk.com/it/trust-center/","tw":"https://www.zendesk.tw/trust-center/","es":"https://www.zendesk.es/trust-center/","fr":"https://www.zendesk.fr/trust-center/","au":"https://www.zendesk.com/au/trust-center/","in":"https://www.zendesk.com/in/trust-center/","sg":"https://www.zendesk.com/sg/trust-center/","se":"https://www.zendesk.com/se/trust-center/","dk":"https://www.zendesk.com/dk/trust-center/","us":"https://www.zendesk.com/trust-center/","gb":"https://www.zendesk.co.uk/trust-center/","br":"https://www.zendesk.com.br/trust-center/","jp":"https://www.zendesk.co.jp/trust-center/"},"related":[],"tags":[],"backupLocale":false},"attributes":{"zen-hero-1":"Sicherer Kundenservice","zen-hero-2":"Auf alles vorbereitet","zen-hero-3":"Zendesk nimmt Sicherheit äußerst ernst. Fragen Sie nur die vielen \u003ca href=\"/why-zendesk/customers/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003eFortune 100- und Fortune 500-Unternehmen\u003c/span\u003e\u003c/a\u003e, die uns ihre Daten anvertrauen. Wir kombinieren Sicherheitsfunktionen der Enterprise-Klasse mit umfassenden Audits unserer Anwendungen, Systeme und Netzwerke, um sicherzustellen, dass Ihre Daten jederzeit rundum geschützt sind. Jeder Kunde kann beruhigt sein - einschließlich unserer eigenen.","zen-security-1":"Compliance-Zertifizierungen und Mitgliedschaften","zen-security-2":"Zendesk wendet Best Practices und Branchenstandards an, um die Einhaltung der branchenweit anerkannten allgemeinen Sicherheits- und Datenschutz-Regelwerke zu erreichen, was wiederrum unsere Abonnenten zur Erfüllung ihrer Compliance-Standards befähigt.","zen-security-3":"Sicherheitscompliance","zen-security-4":"SOC 2 Type II","zen-security-5":"Wir unterziehen uns routinemäßigen Audits, um aktualisierte SOC 2 Typ II-Berichte zu erhalten, die auf Anfrage und unter einer Geheimhaltungsvereinbarung erhältlich sind. \u003ca href=\"#artifacts-nda\"\u003eFordern Sie den neusten SOC 2 Typ II-Bericht an\u003c/a\u003e.","zen-security-6":"ISO 27001:2022","zen-security-7":"Zendesk ist nach ISO 27001:2022 zertifiziert. \u003ca href=\"#\" class=\"js-open-modal anchor\" data-modal-id=\"security-resources-modal\" target=\"\"\u003e\u003cspan\u003eDas Zertifikat herunterladen\u003c/span\u003e\u003c/a\u003e.","zen-security-8":"ISO 27018:2019","zen-security-9":"Zendesk ist nach ISO 27018:2019 zertifiziert. Das Zertifikat kann \u003ca href=\"#\" class=\"js-open-modal anchor\" data-modal-id=\"security-resources-modal\" target=\"\"\u003e\u003cspan\u003ehier\u003c/span\u003e\u003c/a\u003e heruntergeladen werden.","zen-security-10":"FedRAMP LI-SaaS","zen-security-11":"Zendesk ist FedRAMP-autorisiert mit Low Impact Software-as-a-Service (LI-SaaS) und ist auf dem \u003ca href=\"https://marketplace.fedramp.gov/#/product/zendesk?status=In%20Process\u0026sort=productName\" target=\"_blank\"\u003eFedRAMP Marketplace\u003c/a\u003e gelistet. Abonnenten von US-Regierungsbehörden können den Zugriff auf das Zendesk FedRAMP-Sicherheitspaket beantragen, indem sie \u003ca href=\"https://www.fedramp.gov/assets/resources/documents/Agency_Package_Request_Form.pdf\" target=\"_blank\"\u003eein Antragsformular für den Zugriff auf das Paket ausfüllen\u003c/a\u003e oder eine Anfrage an \u003ca href=\"mailto:fedramp@zendesk.com\"\u003efedramp@zendesk.com\u003c/a\u003e senden.","zen-security-12":"Branchenspezifische Compliance","zen-security-13":"PCI-DSS","zen-security-14":"Wir bieten mehrere Möglichkeiten, um die Speicherung von PCI-Daten in Ihren Zendesk-Diensten zu verhindern oder zu eliminieren. Weitere Informationen zu Zendesk und Karteninhaberdaten finden Sie in diesem \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/6062264574490-How-to-use-Zendesk-with-PCI-DSS-Compliance\"\u003eBeitrag\u003c/a\u003e","zen-security-15":"HIPAA","zen-security-16":"Für weitere Informationen zu unserem HIPAA-Programm und zu unserer BAA","zen-security-17":"HDS","zen-security-18":"Für weitere Informationen zu unserem HDS-Programm","zen-security-19":"Sicherer Kundenservice mit Zendesk Sicherheit","zen-security-20":"Unser vorrangiges Anliegen ist die Bereitstellung einer umfassenden Servicelösung, wobei der Fokus auf der Sicherheit von Kundendaten bzw. von Interaktionen und auf dem Schutz ihrer Unternehmens- und Geschäftstätigkeit liegt.","zen-security-21":"Mitgliedschaften","zen-security-22":"McAfee Cloud Trust – McAfee Enterprise Ready","zen-security-23":"Zendesk nimmt am \u003ca href=\"https://www.mcafee.com/enterprise/en-us/about/cloud-trust-program.html\" target=\"_blank\"\u003eMcAfee CloudTrust Program\u003c/a\u003e teil. Dieses Programm verleiht das Siegel McAfee Enterprise-Ready ausschließlich an jene Dienste, die die höchstmögliche CloudTrust™-Einstufung erhalten haben. Dabei handelt es sich um die Dienste, denen das Prädikat McAfee's CloudTrust™ und die Einstufung McAfee Enterprise-Ready auf Grundlage ihrer Merkmale für die Kategorien Daten, Benutzer und Geräte, Sicherheit, Business und rechtliche Bewertung verliehen wurde.","zen-security-24":"Cloud Security Alliance (CSA)","zen-security-25":"Zendesk ist Mitglied der Cloud Security Alliance (CSA), einer gemeinnützigen Organisation, die sich das Ziel gesetzt hat, Best Practices für die Wahrung der Sicherheit im Cloud-Computing zu fördern. Das von der CSA eingeführte Security, Trust \u0026 Assurance Registry (STAR) ist ein öffentliches Register, dass die Sicherheitsmaßnahmen diverser Cloud-Computing-Angebote dokumentiert. Zendesk hat auf Grundlage der Ergebnisse unserer Selbsteinschätzung im Rahmen einer Sorgfaltsprüfung (Due Diligence) einen öffentlich verfügbaren Fragebogen zur Cloudsicherheit (Consensus Assessment Initiative Questionnaire, CAI-Fragebogen) ausgefüllt.","zen-security-26":"Der Fragebogen zur Cloudsicherheit CSA CAIQ ist \u003ca href=\"https://cloudsecurityalliance.org/star/registry/zendesk/services/zendesk/\" target=\"_blank\"\u003ehier\u003c/a\u003e verfügbar.","zen-security-27":"IT-ISAC","zen-security-28":"Zendesk ist Mitglied von \u003ca href=\"https://it-isac.org/\" target=\"_blank\"\u003eIT-ISAC\u003c/a\u003e, einer Gruppe, die sich darauf konzentriert, eine Vielzahl von Unternehmen des privaten Sektors zusammenzubringen, um die sich entwickelnde Technologie zu nutzen und sich gemeinsam für Sicherheit einzusetzen. IT-ISAC ermöglicht die Zusammenarbeit und den Austausch relevanter Informationen und Praktiken zur Aufklärung von Bedrohungen. Sie moderieren spezielle Interessengruppen, die sich mit Intelligence, Insider-Bedrohungen, physischer Sicherheit und anderen spezifischen Bereichen befassen, um unsere Mission der Absicherung von Zendesk zu unterstützen.","zen-security-29":"FIRST","zen-security-30":"Zendesk ist Mitglied von \u003ca href=\"https://first.org/\" target=\"_blank\"\u003eFIRST\u003c/a\u003e, einem internationalen Zusammenschluss von Incident-Response-Teams, die gemeinsam Computersicherheitsvorfälle bearbeiten und Programme zur Vermeidung von Vorfällen fördern. Die Mitglieder von FIRST entwickeln und teilen technische Informationen, Tools, Methoden, Prozesse und Best Practices. Als Mitglied von FIRST arbeitet Zendesk Security mit anderen Mitgliedern zusammen, um ihr gemeinsames Wissen, ihre Fähigkeiten und ihre Erfahrung zu nutzen, und somit eine sicherere und sicherere globale elektronische Umgebung zu schaffen.","zen-security-31":"Financial Services Qualifications System (FSQS – System zu den Qualifikationen für Finanzdienstleistungen)","zen-security-32":"Zendesk hat alle Anforderungen (Stufe 1 und Stufe 2) erfüllt, um sich vollständig im Lieferanten-Qualifizierungssystem FSQS (Financial Services Qualification System) zu registrieren, wie es von den teilnehmenden Einkaufsorganisationen festgelegt wurde. Das neuste FSQS-Zertifikat kann \u003ca href=\"#artifacts\"\u003ehier\u003c/a\u003e angefordert werden.","zen-security-33":"Weitere Einzelheiten über FSQS \u003ca href=\"https://hellios.com/fsqs/\" target=\"_blank\"\u003ehttps://hellios.com/fsqs\u003c/a\u003e.","zen-security-34":"Artefakte","zen-security-35":"Auf Anfrage können wir zusätzliche Ressourcen zur Verfügung stellen.","zen-security-36":"Ressourcen zum direkten Download (ohne Geheimhaltungsvereinbarung)","zen-security-37":"ISO 27001:2022 Zertifikate","zen-security-38":"ISO 27018:2019 Zertifikat","zen-security-39":"SOC-3-Bericht","zen-security-40":"Datenblatt/Whitepaper","zen-security-41":"Attestation of Compliance (AoC) und Certificate of Compliance für PCI","zen-security-42":"Netzwerkarchitektur-Diagramme","zen-security-43":"Support/Guide","zen-security-44":"Chat","zen-security-45":"Talk","zen-security-46":"CSA CAIQ","zen-security-47":"Risiko-Ledger","zen-security-48":"System zu den Qualifikationen für Finanzdienstleistungen (Financial Services Qualification System – FSQS)","zen-security-49":"Ressourcen aufrufen","zen-security-50":"Ressourcen (in Geheimhaltungsvereinbarung enthalten)","zen-security-51":"Für die folgenden Ressourcen muss möglicherweise eine Geheimhaltungsvereinbarung hinterlegt sein. Klicken Sie auf die Schaltfläche, um Zugriff zu erlangen.","zen-security-52":"Versicherungsnachweis","zen-security-53":"SOC 2 Type II-Bericht","zen-security-54":"Überblick jährliche Penetrationsprüfung","zen-security-55":"Überblick Geschäftskontinuität und Notfallwiederherstellung","zen-security-56":"SIG Lite","zen-security-57":"VSA","zen-security-58":"HECVAT Lite","zen-security-59":"Aktuelle Abonnenten können in der Admin-Schnittstelle auf diese Ressourcen zugreifen:","zen-security-60":"Zur Admin-Schnittstelle gehen","zen-security-61":"Cloud-Sicherheit","zen-security-62":"Physische Sicherheit in Rechenzentren","zen-security-63":"Einrichtungen","zen-security-64":"Servicedaten werden primär in AWS-Rechenzentren gehostet, die nach ISO 27001, PCI DSS Service Provider Level 1 und/oder SOC 2 zertifiziert sind. \u003ca href=\"https://aws.amazon.com/compliance/programs/\" target=\"_blank\"\u003eWeitere Informationen über die Compliance bei AWS\u003c/a\u003e.","zen-security-65":"Die Server in der AWS-Infrastruktur – und damit Ihre Daten – sind durch Reservestrom-, HLK-Systeme und Brandbekämpfungsanlagen geschützt. \u003ca href=\"https://aws.amazon.com/compliance/data-center/controls/\" target=\"_blank\"\u003eErfahren Sie mehr über die Steuerung von Rechenzentren bei AWS\u003c/a\u003e.","zen-security-66":"Sicherheit vor Ort","zen-security-67":"Die Sicherheit am AWS-Standort umfasst Merkmale wie Sicherheitspersonal, Einzäunung, Sicherheits-Feeds, Einbruchserkennungstechnologie und andere Sicherheitsmaßnahmen. \u003ca href=\"https://aws.amazon.com/compliance/data-center/perimeter-layer/\" target=\"_blank\"\u003eWeitere Informationen zur physischen Sicherheit von AWS\u003c/a\u003e.","zen-security-68":"Datenhosting-Standort","zen-security-69":"Zendesk nutzt AWS-Rechenzentren in den USA, in Europa und im asiatisch-pazifischen Raum. \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/360022367553-Data-Hosting-Locations-for-Your-Zendesk-Service-Data\"\u003eWeitere Infos zu den Datenhosting-Standorten für Ihre Zendesk-Servicedaten.\u003c/a\u003e","zen-security-70":"Zendesk bietet verschiedene Wahlmöglichkeiten zu Datenlokalitäten, darunter die Vereinigten Staaten (USA), Australien (AU), Japan (JP) oder der Europäische Wirtschaftsraum (EWR). Weitere Informationen zu Produkt-, Plan und regionalen Angeboten finden Sie in unserer \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/360022185194\"\u003eRegional Data Hosting Policy (Richtlinie über regionales Datenhosting)\u003c/a\u003e.","zen-security-71":"Anbietersicherheit","zen-security-72":"Zendesk minimiert die Risiken, die dem Einsatz externer Dienstleister einhergehen, durch die Durchführung von Sicherheitsüberprüfungen zu allen Anbietern, die auf unsere Systeme oder Servicedaten zugreifen können, ungeachtet des jeweiligen Zugriffsniveaus.","zen-security-73":"Netzwerksicherheit","zen-security-74":"Spezialisiertes Sicherheitsteam","zen-security-75":"Unser weltweit tätiges Sicherheitsteam steht rund um die Uhr bereit, um auf Sicherheitswarnungen und -vorfälle zu reagieren.","zen-security-76":"Schutz","zen-security-77":"Unser Netzwerk ist durch die umfassenden Sicherheitsdienste von AWS, Integration mit unseren Cloudflare-basierten Edge-Protection-Netzwerken, regelmäßige Audits und Network-Intelligence-Technologien geschützt, die es kontinuierlich auf bekannte bösartige Datenübertragung und Netzwerkattacken überwachen und diese blockieren.","zen-security-78":"Architektur","zen-security-79":"Unsere Netzwerksicherheitsarchitektur besteht aus mehreren Sicherheitszonen. Die sensibelsten Systeme, wie Datenbankserver, werden in unseren Zonen mit dem höchsten Vertrauensgrad geschützt. Andere Systeme werden in Zonen gemäß ihrer Sensibilität je nach Funktion, Informationsklassifizierung und Risiko gehostet. Je nach Zone finden zusätzliche Sicherheitsüberwachungen und Zugangskontrollen Anwendung. DMZs werden zwischen dem Internet und intern zwischen den unterschiedlichen Zonen des Vertrauens eingesetzt.","zen-security-80":"Prüfungen von Netzwerkschwachstellen","zen-security-81":"Anhand von Netzwerksicherheitsprüfungen können wir nichtkonforme oder potenziell anfällige Systeme schnell identifizieren.","zen-security-82":"Penetrationsprüfungen durch Drittanbieter","zen-security-83":"Zusätzlich zu unserem umfangreichen internen Scan- und Testprogramm beauftragt Zendesk jedes Jahr Sicherheitsexperten von externen Dienstleistern mit der Durchführung eines umfassenden Penetrationstests in den Produktions- und Unternehmensnetzwerken von Zendesk.","zen-security-84":"Sicherheitsvorfallverwaltung","zen-security-85":"Unser Security Incident Event Management (SIEM) System erfasst Protokolle von wichtigen Netzwerkgeräten und Host-Systemen. Das SIEM-System löst Warnungen aus und informiert das Sicherheitsteam über relevante Ereignisse, damit es diese untersuchen und entsprechend reagieren kann.","zen-security-86":"Erkennung von Eindringlingen und Vorbeugung","zen-security-87":"Die wichtigsten Ein- und Ausgangspunkte sind instrumentiert und werden auf Verhaltensanomalien hin überwacht. Die Systeme sind so konfiguriert, dass Alarme ausgelöst werden, wenn Vorfälle und Werte die festgelegten Schwellen überschreiten, und verwenden regelmäßig aktualisierte Signaturen, die auf neuen Bedrohungen basieren. Dies umfasst die Systemüberwachung rund um die Uhr.","zen-security-88":"Bedrohungsinformationsprogramm","zen-security-89":"Zendesk beteiligt sich an verschiedenen Programmen zur Weitergabe von Bedrohungsinformationen. Wir überwachen Bedrohungen, die in diesen Bedrohungsinformationsnetzwerken veröffentlicht werden, und ergreifen risikobasierte Maßnahmen.","zen-security-90":"DDos-Minimierung","zen-security-91":"Zendesk hat einen mehrstufigen Ansatz für die DDoS-Minimierung entwickelt. Die Partnerschaft mit Cloudflare zu Kerntechnologien bietet Schutz für Netzwerkränder, während die Nutzung der Skalierungs- und Schutztools von AWS zusammen mit unserer Nutzung der DDoS-spezifischen Leistungen von AWS tiefergehenden Schutz bietet.","zen-security-92":"Logischer Zugriff","zen-security-93":"Der Zugriff zum Zendesk-Produktionsnetzwerk ist unter strikter Anwendung des „Need-to-know“-Prinzips beschränkt, wobei die Zugriffrechte stets im geringstmöglichen Umfang gewährt werden, eine regelmäßige Überprüfung und Überwachung erfolgt und das Produktionsnetzwerk durch unser Operations Team kontrolliert wird. Wenn Mitarbeiter auf das Zendesk Production Network zugreifen, sind mehrere Authentifizierungsfaktoren erforderlich.","zen-security-94":"Reaktion auf Sicherheitsvorfälle","zen-security-95":"Im Falle eines Systemalarms werden die Ereignisse an unsere rund um die Uhr verfügbaren Teams eskaliert, die Unterstützung in den Bereichen Betrieb, Netzwerktechnik und Sicherheit bieten. Mitarbeiter werden in Bezug auf die Reaktion auf Sicherheitsvorfälle geschult, u. a. Kommunikationskanäle und Eskalationswege.","zen-security-96":"Verschlüsselung","zen-security-97":"Verschlüsselung von verschobenen Daten","zen-security-98":"Die gesamte Kommunikation mit der Zendesk-Benutzeroberfläche und APIs wird per Branchenstandard HTTPS/TLS (TLS 1.2 oder höher) über öffentliche Netzwerke verschlüsselt. So wird sichergestellt, dass der gesamt Datenverkehr zwischen Ihnen und Zendesk sicher verläuft. Für E-Mails nutzt unser Produkt zudem standardmäßig Opportunistic TLS. Transport Layer Security (TLS) verschlüsselt E-Mails und sorgt für sicheren Versand. So werden Abhörmöglichkeiten zwischen Mailservern gemindert, wenn Peer-Services dieses Protokoll unterstützen. Zu den Ausnahmen bei der Verschlüsselung können die Verwendung von produktinternen SMS-Funktionen bzw. Apps oder Integrationen von Drittanbietern zählen. Zudem können Service-Abonnenten sie nach eigenem Ermessen nutzen.","zen-security-99":"Verschlüsselung von gespeicherten Daten","zen-security-100":"Gespeicherte Service-Daten werden in AWS per AES-256 verschlüsselt.","zen-security-101":"Verfügbarkeit \u0026 Kontinuität","zen-security-102":"Verfügbarkeit","zen-security-103":"Zendesk unterhält eine öffentlich zugängliche \u003ca href=\"https://status.zendesk.com/\"\u003eSystemstatus-Webseite\u003c/a\u003e, die Details zur Systemverfügbarkeit, geplanten Wartungsarbeiten, der Historie von Servicevorfällen und relevanten Sicherheitsereignissen enthält.","zen-security-104":"Redundanz","zen-security-105":"Zendesk verwendet Service-Clustering und Netzwerkredundanzen zur Eliminierung einzelner Ausfallpunkte. Unser strenges Backup-System und/oder unser Serviceangebot für \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408824212378\"\u003eErweiterte Notfallwiederherstellung\u003c/a\u003e ermöglichen es uns, ein hohes Maß an Serviceverfügbarkeit zu gewährleisten, da die Servicedaten über Verfügbarkeitszonen hinweg repliziert werden.","zen-security-106":"Notfallwiederherstellung","zen-security-107":"Unser \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408824212378\"\u003eNotfallwiederherstellungsprogramm (Disaster Recovery, DR)\u003c/a\u003e stellt sicher, dass unsere Dienste im Falle einer Katastrophe verfügbar bleiben und leicht wiederhergestellt werden können. Dies wird durch eine robuste technische Umgebung, Disaster-Recovery-Pläne und \u003ca href=\"#\" class=\"js-open-modal anchor\" data-modal-id=\"security-contact-modal\" target=\"\"\u003e\u003cspan\u003eTests\u003c/span\u003e\u003c/a\u003e erreicht.","zen-security-108":"Erweitertes Disaster Recovery","zen-security-109":"Unser \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408824212378\"\u003eErweitertes Notfallwiederherstellungs-\u003c/a\u003ePaket fügt vertragliche Ziele für Recovery Time Objective (RTO) und Recovery Point Objective (RPO) hinzu. Diese werden durch unsere Fähigkeit unterstützt, den Betrieb von Abonnenten des erweiterten Notfallwiederherstellungspakets während eines erklärten Katastrophenereignisses zu priorisieren.","zen-security-110":"Weitere Informationen zu den Garantien für die Notfallwiederherstellung.","zen-security-111":"Anwendungssicherheit","zen-security-112":"Security Development (SDLC)","zen-security-113":"Schulungen zu sicheren Codes","zen-security-114":"Jährliche Schulungen zum Thema sicherer Code für alle Techniker und Ingenieure auf Grundlage der 10 größten Sicherheitsrisiken gemäß OWASP.","zen-security-115":"Framework-Sicherheitskontrollen","zen-security-116":"Zendesk nutzt moderne, sichere Open-Source-Frameworks mit Sicherheitskontrollen, um die Gefährdung bezüglich der Top-10-Sicherheitsschwachstellen der OWASP einzuschränken. Diese eingebetteten Kontrollen mindern unsere Gefährdung durch SQL Injection (SQLi), Cross Site Scripting (XSS), Cross Site Request Forgery (CSRF) und anderes.","zen-security-117":"Qualitätssicherung","zen-security-118":"Unsere Abteilung für Qualitätssicherung prüft und testet unsere Codebasis. Spezielle Anwendungssicherheitstechniker ermitteln, testen und entscheiden über den Umgang mit Sicherheitsschwachstellen im Code.","zen-security-119":"Getrennte Umgebungen","zen-security-120":"Test- und Staging-Umgebungen sind von der Produktionsumgebung logisch getrennt. Bei der Entwicklung bzw. dem Testen unserer Umgebungen werden keine Servicedaten verwendet.","zen-security-121":"Schwachstellen-Management","zen-security-122":"Prüfungen von dynamischen Schwachstellen","zen-security-123":"Wir nutzen externe Instrumentarien zur kontinuierlichen und dynamischen Überwachung unserer Kernanwendungen in Hinblick auf häufige Sicherheitsrisiken für Webanwendungen, einschließlich der 10 größten Sicherheitsrisiken gemäß OWASP. Wir beschäftigen ein spezialisiertes, internes Produktsicherheitsteam und arbeiten mit technischen Teams an der Behebung von bekannten Probleme.","zen-security-124":"Software Composition Analysis","zen-security-125":"Wir überwachen die Libraries und Dependencies, die in unseren Produkten genutzt werden, um Schwachstellen zu erkennen und um zu gewährleisten, dass in diesem Zusammenhang die erforderlichen Maßnahmen ergriffen werden.","zen-security-126":"Penetrationsprüfungen durch Drittanbieter","zen-security-127":"Zusätzlich zu unserem umfassenden internen Prüf- und Testprogramm lässt Zendesk jedes Jahr von externen Sicherheitsexperten umfangreiche Penetrationstests der verschiedenen Anwendungen unserer Produktfamilie durchführen.","zen-security-128":"Verantwortungsvolle Offenlegung/Bug-Prämienprogramm","zen-security-129":"In Partnerschaft mit \u003ca href=\"/company/policies-procedures/responsible-disclosure-policy/\"\u003eHackerOne\u003c/a\u003e betreiben wir ein \u003ca href=\"https://hackerone.com/zendesk\" target=\"_blank\"\u003eProgramm zur verantwortungsvollen Offenlegung\u003c/a\u003e („Responsible Disclosure“), das es Sicherheitsexperten und Kunden ermöglicht, Zendesk auf sichere Weise zu testen und uns über Sicherheitsschwachstellen zu informieren.","zen-security-130":"Produktsicherheit","zen-security-131":"Authentifizierungssicherheit","zen-security-132":"Authentifizierungsoptionen","zen-security-133":"Zendesk hat mehrere verschiedene Authentifizierungsoptionen: die Abonnenten können die native Zendesk-Authentifizierung, Anmeldung über die sozialen Medien mit Einzelanmeldung (Single Sign-on, SSO) (Facebook, Twitter, Google) und/oder über Enterprise SSO (SAML, JWT) für Endbenutzer und/oder Agent-Authentifizierung aktivieren. \u003ca href=\"https://support.zendesk.com/hc/en-us/sections/4405303747610\"\u003eInformationen über Benutzerzugriff\u003c/a\u003e.","zen-security-134":"Konfigurierbare Kennwortrichtlinie","zen-security-135":"Die native Zendesk-Authentifizierung für Produkte, die über das \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408839227290\"\u003eAdmin Center\u003c/a\u003e verfügbar sind, bietet die folgenden Stufen der Passwortsicherheit: niedrig, mittel und hoch sowie die Möglichkeit, benutzerdefinierte Passwortregeln für Agenten und Administratoren festzulegen. Zendesk ermöglicht außerdem unterschiedliche Passwortsicherheitsstufen für Endbenutzer, Agenten und Administratoren. Nur Administratoren können die Kennwortsicherheitsstufe ändern. \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408822149018\"\u003eErfahren Sie mehr über konfigurierbare Passwortrichtlinien\u003c/a\u003e.","zen-security-136":"Zwei-Faktor-Authentifizierung (2FA)","zen-security-137":"Die native Authentifizierung von Zendesk für Produkte, die über das \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408839227290\"\u003eAdmin Center\u003c/a\u003e verfügbar sind, bietet 2-Faktor-Authentifizierung (2FA) für Kundendienst-Mitarbeiter:innen und Administrator:innen per SMS oder eine Authentifizierungs-App. \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408826974874\"\u003eInformationen über 2FA\u003c/a\u003e.","zen-security-138":"Speicherung von Service-Anmeldedaten","zen-security-139":"Zendesk folgt den Best Practices zur sicheren Speicherung von Anmeldedaten, indem Passwörter niemals in einem für Menschen lesbaren Format, sondern ausschließlich als sicherer, salted One-Way-Hash gespeichert werden.","zen-security-140":"Weitere Produktsicherheitsfunktionen","zen-security-141":"Rollenbasierte Zugriffskontrollen","zen-security-142":"Der Zugriff auf Daten in Zendesk-Anwendungen wird durch rollenbasierte Zugriffskontrollen (RBAC) gesteuert und kann durch das Definieren granularer Zugriffsrechte konfiguriert werden. Zendesk unterstützt verschiedene Genehmigungsstufen für Benutzer (Verantwortlicher, Admin, Agent, Endbenutzer usw.)","zen-security-143":"Informationen über Benutzerrollen:","zen-security-144":"Standard-Supportrollen","zen-security-145":"Benutzerdefinierte Support-Rollen *Nur Enterprise","zen-security-146":"Standard-Chatrollen","zen-security-147":"Benutzerdefinierte Chat-Rollen *Nur Enterprise","zen-security-148":"Standard-Explore-Rollen","zen-security-149":"Standard-Guide-Rollen","zen-security-150":"Standard-Talk-Rollen","zen-security-151":"Sitzungszeit","zen-security-152":"Einzelheiten zu globaler Sicherheit und Benutzerzugriff","zen-security-153":"IP-Beschränkungen","zen-security-154":"Jedes Zendesk-Konto kann den Zugriff auf seinen Zendesk-Support auf die Benutzer innerhalb eines bestimmten Bereichs von IP-Adressen beschränken. Nur Benutzer mit den zugelassenen IP-Adressen können sich dann auf Ihrem Zendesk-Konto anmelden. Sie können Abonnenten (nicht aber Agenten oder Admins) erlauben, diese Beschränkung zu umgehen. Für weitere Informationen lesen Sie bitte: \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408894156186\"\u003eRestricting access to Zendesk Support and your Help Center using IP restrictions (Beschränkung des Zugangs zu Zendesk Support und Ihrem Help Center mithilfe von IP-Beschränkungen)\u003c/a\u003e und \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408882354330\"\u003eUsing IP Access Restriction in Chat (Nutzung von IP-Beschränkungen im Chat)\u003c/a\u003e.","zen-security-155":"Gehostete Verschlüsselungszertifikate für Help Center (TLS)","zen-security-156":"Zendesk bietet kostenfreie TLS-Verschlüsselung für Guide-Help-Center mit Host-Mapping. Zendesk nutzt Let’s Encrypt für die Anforderung von Zertifikaten und erneuert das Zertifikat automatisch, bevor es abläuft.","zen-security-157":"Sie können auch ihr eigenes Zertifikat hochladen, wenn Sie das möchten.","zen-security-158":"Für weitere Informationen zur Einrichtung von Verschlüsselungszertifikaten für ein Guide-Help-Center lesen Sie bitte \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408838571930#topic_dyr_bqk_j4b\"\u003eSetting up a hosted TLS encryption certificate (Einrichten eines gehosteten TLS-Verschlüsselungszertifikats)\u003c/a\u003e.","zen-security-159":"Dateibeschränkungen im Chat","zen-security-160":"Zendesk Chat erlaubt die Möglichkeit, Einschränkungen hinsichtlich der Dateiarten vorzunehmen, die an Agenten gesendet werden dürfen. Alternativ können Sie auch beschließen, dass das Versenden von Dateien in dem Chat-Produkt gänzlich deaktiviert wird. Für weitere Informationen zu dieser Funktion lesen Sie bitte \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408886202394\"\u003eManaging file sending in live chat (Senden von Dateien im Live-Chat verwalten)\u003c/a\u003e.","zen-security-161":"Auditprotokolle","zen-security-162":"Zendesk bietet Audit Logs für Konten mit Enterprise-/Enterprise-Plus-Plänen. Diese Protokolle dokumentieren Kontenänderungen, Benutzeränderungen, App-Änderungen, Business-Regeln und Einstellungen. Das Auditprotokoll ist sowohl im \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408828001434\"\u003eAdmin Center\u003c/a\u003e als auch in der \u003ca href=\"https://developer.zendesk.com/api-reference/ticketing/account-configuration/audit_logs/\"\u003eSupport API\u003c/a\u003e verfügbar. Um mehr über Auditprotokolle zu erfahren und um zu sehen, welche Informationen in dem Protokoll verfügbar sind, lesen Sie bitte \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408828001434\"\u003eViewing the audit log for changes (Prüfen des Audits auf Veränderungen)\u003c/a\u003e.","zen-security-163":"Private Anhänge","zen-security-164":"Abonnenten können ihre Instanzen konfigurieren, sodass die Benutzer sich anmelden müssen, um die Ticket-Anhänge aufrufen zu können. \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408832757146#topic_nrp_bnx_xdb\"\u003eInformationen über private Anhänge\u003c/a\u003e.","zen-security-165":"Schwärzung","zen-security-166":"Zendesk verfügt über zwei Varianten der Unkenntlichmachung für die Entfernung sensibler Daten: Mit der manuellen Unkenntlichmachung können Sie sensible Daten in Kommentaren zu Support-Tickets unkenntlich machen oder entfernen und Anhänge sicher löschen, um vertrauliche Informationen zu schützen. Die Daten werden über die Benutzeroberfläche oder API aus Tickets entfernt, um zu verhindern, dass sensible Daten in Zendesk gespeichert werden. Informationen zur Unkenntlichmachung über die \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408821676058#topic_sgj_g1g_cv\"\u003eUI\u003c/a\u003e oder die \u003ca href=\"https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_comments/#redact-string-in-comment\"\u003eAPI\u003c/a\u003e.","zen-security-167":"Automatische Unkenntlichmachung ermöglicht die automatische Unkenntlichmachung von Kreditkartennummern in den durch Abonnenten eingereichten Tickets. Falls aktiviert, werden so Kreditkartennummern teilweise durch Leerzeichen in dem Ticket ersetzt. Sie werden zudem in den Protokollen und Datenbankeinträgen unkenntlich gemacht. Für weitere Informationen über die Aktivierung dieser Funktion und darüber, wie Kreditkartennummern erkannt werden, lesen Sie bitte \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408822124314\"\u003eAutomatically redacting credit card numbers from tickets\u003c/a\u003e and from \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408881881882\"\u003echats\u003c/a\u003e (Automatische Unkenntlichmachung von Kreditkartennummern auf Tickets und in Chats).","zen-security-168":"Help-Center zu „Spam Filter for Guide (Spamfilter für den Guide)“","zen-security-169":"Mit dem Spam-Filter von Zendesk können Sie verhindern, dass Spam-Beiträge von Endbenutzern in Ihrem Guide Help Center veröffentlicht werden. \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408888801690\"\u003eInformationen über das Filtern von Spam im Guide\u003c/a\u003e.","zen-security-170":"Signieren von E-Mails (DKIM/DMARC)","zen-security-171":"Zendesk bietet \u003ca href=\"http://www.dkim.org/\" target=\"_blank\"\u003eDKIM\u003c/a\u003e (Domain Keys Identified Mail) und \u003ca href=\"https://dmarc.org/\" target=\"_blank\"\u003eDMARC\u003c/a\u003e (Domain-based Message Authentication, Reporting, \u0026 Conformance) zum Signieren ausgehender E-Mails von Zendesk, wenn Sie eine externe E-Mail-Domäne in Ihrem Zendesk einrichten müssen. Die Verwendung eines E-Mail-Dienstes, der diese Funktionen unterstützt, hilft Ihnen, E-Mail-Spoofing zu verhindern. \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408822303386\"\u003eErfahren Sie, wie Sie Ihre E-Mails digital signieren\u003c/a\u003e.","zen-security-172":"Geräteverfolgung","zen-security-173":"Zendesk verfolgt alle Geräte, von denen aus eine Anmeldung bei einem Benutzerkonto erfolgt. Wenn sich jemand von einem neuen Gerät aus anmeldet, wird dieses zur Geräteliste im jeweiligen Benutzerprofil hinzugefügt. Dieser Benutzer kann eine E-Mail-Benachrichtigung erhalten, wenn ein neues Gerät hinzugefügt wird, und sollte dem nachgehen, wenn die Aktivität verdächtig erscheint. Verdächtige Sitzungen können über die Benutzeroberfläche des Agenten beendet werden. \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408834578074\"\u003eInformationen über Geräteortung\u003c/a\u003e.","zen-security-174":"HR-Sicherheit","zen-security-175":"Sicherheitsbewusstsein","zen-security-176":"Richtlinien","zen-security-177":"Zendesk hat umfassende Sicherheitsrichtlinien zu zahlreichen Themen erarbeitet. Diese Richtlinien werden allen Mitarbeitern und Lieferanten mit Zugriff auf die Datenressourcen von Zendesk zur Verfügung gestellt.","zen-security-178":"Schulung","zen-security-179":"Alle Mitarbeiter absolvieren eine Sicherheitsbewusstseinsschulung, die nach der Einstellung stattfindet und jährlich wiederholt wird. Alle Techniker absolvieren eine jährliche Sicherheitscode-Schulung. Das Sicherheitsteam stellt weitere Updates zum Sicherheitsbewusstsein in Form von E-Mails, Blogbeiträgen und Präsentationen bei internen Events bereit.","zen-security-180":"Sicherheitsüberprüfung von Mitarbeitern","zen-security-181":"Hintergrundprüfungen","zen-security-182":"Zendesk führt zu allen neuen Mitarbeitern Hintergrundprüfungen in Übereinstimmung mit den vor Ort geltenden Gesetzen durch. Dieser Überprüfung sind desgleichen für selbständige Vertragsnehmer vorgeschrieben. Hintergrundprüfungen beinhalten die Kontrolle der kriminellen Vergangenheit sowie die Bestätigung der Angaben zur Ausbildung und bisherigen Beschäftigung. Das gilt auch für Reinigungspersonal.","zen-security-183":"Geheimhaltungsvereinbarungen","zen-security-184":"Alle neu eingestellten Mitarbeiter unterzeichnen Vertraulichkeits- und Geheimhaltungsvereinbarungen.","zen-privacy-1":"Datenschutz","zen-privacy-2":"Willkommen zum globalen Datenschutzprogramm von Zendesk","zen-privacy-3":"Zendesk unterhält eine formales globales Datenschutzprogramm, das funktionsübergreifende Hauptakteure, darunter die für Rechts-, Sicherheits-, Produkt- und Unternehmungsführungsangelegenheiten zuständigen Sektoren im Unternehmen, einschließt. Als Verfechter des Datenschutzes arbeiten wir unermüdlich daran, die Sicherheit unserer Dienste zu gewährleisten, und unsere Mitarbeiter unternehmen erhebliche Anstrengungen zur Einhaltung der geltenden aufsichtsrechtlichen und brancheninternen Regelwerke.","zen-privacy-4":"Compliance","zen-privacy-5":"Der australische Privacy Act of 1988 und Datenschutzgrundsätze","zen-privacy-6":"Das australische Datenschutzgesetz (Privacy Act of 1998) in seiner jeweils gültigen Fassung regelt verschiedene Rechts betroffener Personen und fügte eine Meldepflicht für bestimmte Verletzung der Datensicherheit hinzu. Im Gegensatz zur DSGVO gibt es hier nicht die Begriffe Verantwortliche für die Verarbeitung und Auftragsverarbeitende. \u003ca href=\"/company/anz-privacy/\"\u003ehttps://www.zendesk.de/company/anz-privacy/\u003c/a\u003e","zen-privacy-7":"Brasilianisches Lei Geral de Proteção de Dados Pessoais (LGPD)","zen-privacy-8":"Das brasilianische Datenschutzgesetz oder auch das Lei Geral de Proteção de Dados Pessoais („LGPD“) trat am 18 September 2020 in Kraft. Das LGPD ist ein umfassendes Datenschutzgesetz, das die Tätigkeiten von Verantwortlichen und Auftragsverarbeitern sowie die Rechte betroffener Personen regelt.","zen-privacy-9":"Zendesk-Abonnenten, die personenbezogene Daten in Zendesk-Diensten erheben und speichern, können gemäß dem brasilianischen Datenschutzgesetz (LGPD) als „Verantwortliche“ eingestuft werden. Die für die Verarbeitung Verantwortlichen tragen die Hauptverantwortung dafür, dass ihre Verarbeitung personenbezogener Daten mit den einschlägigen Datenschutzgesetzen, einschließlich des LGPD, übereinstimmt. Zendesk handelt als ein „Auftragsverarbeiter“ entsprechend der Definition dieses Begriffs im LGPD hinsichtlich der Verarbeitung personenbezogener Daten durch unsere Dienste.","zen-privacy-10":"Abonnenten können unsere \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408834005530\"\u003eProduct Guides (Produktleitfäden)\u003c/a\u003e und unsere \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408883628954\"\u003eService Data Deletion Policy (Richtlinie zur Löschung von Servicedaten)\u003c/a\u003e für ausführlichere Informationen in Hinblick auf die Nutzung von Zendesk-Produkten unter Beachtung von Compliance-Initiativen einsehen. Die brasilianische Datenschutzbehörde, die Autoridade Nacional de Proteção de Dados (ANPD), kann in der Zukunft zusätzliche Leitlinien zum LGPD erlassen. Zendesk wird auch weiterhin aktiv die Entwicklungen zu diesem Gesetz beobachten und wir werden unsere Abonnenten regelmäßig über Funktionen und Funktionalitäten informieren, die sie in Unterstützung ihrer Compliance-Bemühungen einsetzen können.","zen-privacy-11":"Der LGPD-Nachtrag von Zendesk wurde in das Zendesk-Datenverarbeitungsabkommen (Data Processing Agreement, DPA) integriert. Wenn Sie die Zendesk-Datenverarbeitungsvereinbarung einsehen und/oder ausführen wollen, klicken Sie bitte \u003ca href=\"/company/data-processing-form/\"\u003ehier\u003c/a\u003e.","zen-privacy-12":"California Consumer Privacy Act („CCPA“) \u0026 California Privacy Rights Act („CPRA“)","zen-privacy-13":"Der \u003ca href=\"https://leginfo.legislature.ca.gov/faces/codes_displayText.xhtml?division=3.\u0026part=4.\u0026lawCode=CIV\u0026title=1.81.5\" target=\"_blank\"\u003eCalifornia Consumer Privacy Act\u003c/a\u003e, Cal. Civ. Code §§ 1798.100 et seq. („CCPA“), ist ein durch den Bundesstaat Kalifornien verabschiedetes US-Gesetz, das am 1. Januar 2020 in Kraft trat. Es regelt die bestimmten kalifornischen Verbrauchern zur Verfügung stehenden Datenschutzrechte und verlangt von bestimmten Unternehmen, dass jene verschiedene Datenschutzauflagen einhalten. Bitte lesen Sie dazu auch die \u003ca href=\"https://oag.ca.gov/system/files/attachments/press-docs/CCPA%20March%2015%20Regs.pdf\" target=\"_blank\"\u003eCCPA Regulations\u003c/a\u003e in ihrer endgültigen Fassung und den \u003ca href=\"https://oag.ca.gov/system/files/initiatives/pdfs/19-0021A1%20%28Consumer%20Privacy%20-%20Version%203%29_1.pdf\" target=\"_blank\"\u003eCalifornia Privacy Rights Act\u003c/a\u003e („CPRA“). Einige CPRA-Bestimmungen traten am 16. Dezember 2020 in Kraft, die übrigen Bestimmungen des CPRA werden zum 1. Januar 2023 in Kraft treten.","zen-privacy-14":"Zendesk-Abonnenten, die personenbezogene Daten in Zendesk-Diensten erheben und speichern, können gemäß dem CCPA als „Unternehmen“ eingestuft werden. Unternehmen tragen die Hauptverantwortung dafür, dass ihre Verarbeitung personenbezogener Daten mit den einschlägigen Datenschutzgesetzen, einschließlich des CCPA, übereinstimmt. Zendesk handelt in Bezug auf die Verarbeitung personenbezogener Daten durch unsere Dienste als „Dienstanbieter“, wie dieser Begriff in der aktuellen Fassung des CCPA definiert ist. Daher erhebt, nutzt, verarbeitet und übermittelt Zendesk die personenbezogenen Daten unserer Abonnenten und der Endbenutzer unserer Abonnenten, die über die Dienste verarbeitet werden, ausschließlich zum Zweck der Erfüllung unserer Verpflichtungen aus unseren bestehenden Verträgen mit unseren Abonnenten und zu keinem anderen kommerziellen Zweck als der Erfüllung dieser Verpflichtungen und der Verbesserung der von uns angebotenen Dienste.","zen-privacy-15":"Wir „verkaufen“ keinerlei personenbezogene Daten unserer Abonnenten, wie im Rahmen des CCPA definiert. Wir können zusammengefasste und/oder anonymisierte Informationen über die Nutzung der Dienste, die nach dem CCPA nicht als personenbezogene Daten gelten, an Dritte weitergeben, um uns bei der Entwicklung und Verbesserung der Dienste zu unterstützen und unseren Abonnenten relevantere Inhalte und Serviceangebote zu bieten, wie in unseren Abonnentenverträgen festgelegt.","zen-privacy-16":"Der CCPA-Nachtrag von Zendesk wurde in das Zendesk-Datenverarbeitungsabkommen (Data Processing Agreement, DPA) integriert. Wenn Sie die Zendesk-Datenverarbeitungsvereinbarung einsehen und/oder ausführen wollen, klicken Sie bitte \u003ca href=\"/company/data-processing-form/\"\u003ehier\u003c/a\u003e.","zen-privacy-17":"Kanadischer Personal Information Protection and Electronic Documents Act (PIPEDA – Gesetz zum Schutz personenbezogener Daten und elektronischer Dokumente)","zen-privacy-18":"Der kanadische Personal Information Protection and Electronic Documents Act (PIPEDA) trat im Jahr 2000 in Kraft und ist auf Grundlage von zehn „Fair Information Principles“ strukturiert, aus denen sich die Regeln für die Erhebung, Nutzung von, den Zugriff auf sowie die Weitergabe bzw. Offenlegung personenbezogenen Daten ergeben. Im Oktober 2021 schlugen die International Technology Association of Canada und der Information Technology Industry Council Änderungen am PIPEDA vor, mit denen bessere Datenschutz- und Transparenzrechte für kanadische Bürger erreicht werden sollen.","zen-privacy-19":"Vertrag über Auftragsverarbeitung (AV-Vertrag)","zen-privacy-20":"Sie können den AV-Vertrag von Zendesk \u003ca href=\"/company/data-processing-form/\"\u003ehier\u003c/a\u003e ausführen und/oder einsehen. Der AV-Vertrag von Zendesk regelt die spezifischen Verarbeitungstätigkeiten und die für unsere Dienste geltenden Sicherheitsmaßnahmen.","zen-privacy-21":"Abonnenten können sich unsere \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408834005530\"\u003eProduct Guides (Produktleitfäden)\u003c/a\u003e und unsere \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408883628954\"\u003eService Data Deletion Policy (Richtlinie zur Löschung von Servicedaten)\u003c/a\u003e für ausführlichere Informationen in Hinblick auf die Nutzung von Zendesk-Produkten als Hilfsmittel für die Einhaltung von Datenschutzgesetzen durchlesen.","zen-privacy-22":"Datenschutz-Grundverordnung (DSGVO) der EU","zen-privacy-23":"Seit unserer Gründung ist der Ansatz von Zendesk von einem starken Engagement für Datenschutz, Sicherheit, Compliance und Transparenz geprägt. Dieser Ansatz umfasst die Unterstützung unserer Abonnenten in Hinblick auf die Einhaltung der EU-Datenschutzauflagen, wie sie etwa in der \u003ca href=\"https://eur-lex.europa.eu/legal-content/en/TXT/?uri=CELEX%3A32016R0679\" target=\"_blank\"\u003eDatenschutz-Grundverordnung\u003c/a\u003e („DSGVO“) festgelegt sind.","zen-privacy-24":"Wenn ein Abonnent personenbezogene Daten von EU-Bürgern erhebt, übermittelt, hostet oder analysiert, verlangt die DSGVO, dass der Abonnent externe Auftragsverarbeiter nutzt, die ihre Fähigkeit zur Implementierung der durch die DSGVO vorgesehenen technischen und organisatorischen Vorgaben garantieren können. Als weitere vertrauensbildende Maßnahme in Bezug auf die Abonnenten wurde unserer Vertrag über Auftragsverarbeitung („AV-Vertrag“) aktualisiert, sodass unsere Kunden vertragliche Zusicherungen in Hinblick auf das geltende EU-Datenschutzrecht und zur Implementierung zusätzlicher vertraglicher Bestimmungen erhalten, die durch die DSGVO verlangt werden.","zen-privacy-25":"\u003cstrong\u003eVerbindliche interne Datenschutzvorschriften (VID)\u003c/strong\u003e: Verbindliche interne Datenschutzvorschriften („VID“) sind durch europäische Datenschutzbehörden genehmigte unternehmensweite Datenschutzrichtlinien für die Durchführung von Übermittlungen personenbezogener Daten innerhalb von Konzernen aus dem Europäischen Wirtschaftsraum („EWR“) in Länder außerhalb des EWR. Die VID beruhen auf den strengen Datenschutzgrundsätzen, die durch die Datenschutzbehörden der Europäischen Union etabliert wurden, und erfordern eine intensive Konsultation mit diesen Behörden. Abonnent:innen können die vollständige Liste von Unternehmen mit entsprechenden Genehmigungen auf der Binding Corporate Rules Approved List \u003ca href=\"https://edpb.europa.eu/our-work-tools/our-documents/other/pre-gdpr-bcrs-overview-list-0_en\" target=\"_blank\"\u003ehier\u003c/a\u003e abrufen. Im Jahr 2017 schloss Zendesk das EU-Genehmigungsverfahren in Bezug auf die durch den irischen Data Protection Commissioner („DPC“) geprüften VID (mit Peer-Review durch das britische Information Commissioner’s Office und die niederländische Datenschutzbehörde) für die Rollen als Auftragsverarbeiter und als Verantwortlicher für die Verarbeitung ab. Diese wichtige behördliche Genehmigung bestätigt, dass Zendesk weltweit die höchstmöglichen Standards für den Schutz personenbezogener Daten implementiert hat, und zwar sowohl für die personenbezogenen Daten seiner Kunden als auch seiner Mitarbeiter. Zendesk ist eines der ersten Softwareunternehmen weltweit, das eine Genehmigung für seine VID erhalten hat, und war das zweite Unternehmen überhaupt, das eine Genehmigung von der irischen DPC erhielt.","zen-privacy-26":"Für Einsicht in die VID von Zendesk gehen Sie bitte zu:\r\n\u003cul\u003e\r\n\u003cli\u003e\u003ca href=\"https://d1eipm3vz40hy0.cloudfront.net/pdf/Zendesk-BCR-Processor-Policy-2023.pdf\" target=\"_blank\"\u003eVerbindliche Konzernregeln für Zendesk-Verarbeiter\u003c/a\u003e\u003c/li\u003e\r\n\u003cli\u003e\u003ca href=\"https://d1eipm3vz40hy0.cloudfront.net/pdf/Zendesk-BCR-Controller-Policy-2023.pdf\" target=\"_blank\"\u003eVerbindliche Konzernregeln für Zendesk-Controller\u003c/a\u003e\u003c/li\u003e\r\n\u003cli\u003e\u003ca href=\"https://d1eipm3vz40hy0.cloudfront.net/pdf/Zendesk-UK-BCR-Processor-Policy.pdf\" target=\"_blank\"\u003eVerbindliche Konzernregeln von Zendesk für Verarbeiter im Vereinigten Königreich \u003c/a\u003e\u003c/li\u003e\r\n\u003cli\u003e\u003ca href=\"https://d1eipm3vz40hy0.cloudfront.net/pdf/Zendesk-UK-BCR-Controller-Policy.pdf\" target=\"_blank\"\u003eVerbindliche Konzernregeln von Zendesk für Controller im Vereinigten Königreich\u003c/a\u003e\u003c/li\u003e\r\n\u003c/ul\u003e","zen-privacy-27":"\u003cstrong\u003eAnfragen von betroffenen Personen\u003c/strong\u003e: Eine Person, die ihre Datenschutzrechte in Bezug auf personenbezogene Daten ausüben möchte, die von uns im Namen eines unserer Abonnenten im Rahmen der Servicedaten des Abonnenten gespeichert oder verarbeitet werden (einschließlich der Beantragung von Zugriff, Berichtigung, Ergänzung, Löschung, Übertragung oder Einschränkung der Verarbeitung dieser personenbezogenen Daten), sollte diese Anfrage an unseren Abonnenten (den für die Datenverarbeitung Verantwortlichen) richten. Bei Eingang einer Anfrage eines unserer Abonnenten zur Löschung der personenbezogenen Daten aus Zendesk beantworten wir solch eine Anfrage innerhalb von dreißig (30) Tagen. Wir bewahren personenbezogene Daten, die wir im Auftrag unserer Abonnenten verarbeiten und speichern, so lange auf, wie es für die Erbringung der Dienste für unsere Abonnenten erforderlich ist.","zen-privacy-28":"\u003cstrong\u003eDatenschutzbeauftragter\u003c/strong\u003e: Der Datenschutzbeauftragte (DSB) von Zendesk kann unter \u003ca href=\"mailto:euprivacy@zendesk.com\"\u003eeuprivacy@zendesk.com\u003c/a\u003e kontaktiert werden.","zen-privacy-29":"\u003cstrong\u003ePrivacy Shield\u003c/strong\u003e: Das US-Handelsministerium (U.S. Department of Commerce) hat zusammen mit der Europäischen Kommission und der Schweizer Regierung die EU-U.S. und Swiss-U.S. Privacy Shield Frameworks („Privacy Shield“) erarbeitet, die Unternehmen mit einem Mechanismus für die Übermittlung personenbezogener Daten aus der Europäischen Union in die USA ausstatten sollen, die in einer Weise erfolgt, welche ein adäquates Schutzniveau im Sinne des europäischen Datenschutzrechts bietet. Zendesk hat seine Einhaltung der EU-U.S. und der Swiss-U.S. Privacy Shield Frameworks gegenüber dem US-Handelsministerium (U.S. Department of Commerce) zertifiziert und wurde in die \u003ca href=\"https://www.privacyshield.gov/list\" target=\"_blank\"\u003eListe der selbstzertifizierten Privacy-Shield-Teilnehmer des Handelsministeriums der USA aufgenommen\u003c/a\u003e. Unsere Zertifizierungen bestätigen, dass wir die Grundsätze des Privacy Shield für die Übermittlung von europäischen und schweizerischen personenbezogenen Daten in die USA einhalten.","zen-privacy-30":"Am 16. Juli 2020 erließ der Gerichtshof der Europäischen Union („EuGH“) ein Urteil, \u003ca href=\"https://curia.europa.eu/juris/document/document.jsf;jsessionid=4528917D00F26AA7F4E0B5054675E3DE?text=\u0026docid=228677\u0026pageIndex=0\u0026doclang=en\u0026mode=lst\u0026dir=\u0026occ=first\u0026part=1\u0026cid=9802496\" target=\"_blank\"\u003emit dem das EU-U.S.- Privacy-Shield-Programm für ungültig erklärt wurde\u003c/a\u003e. Wir wissen, dass Sie möglicherweise Fragen zur Ungültigkeit des Privacy Shield und zur Position von Zendesk in diesem Zusammenhang haben. Daher haben wir \u003ca href=\"/blog/update-privacy-shield-invalidation-european-court-justice/\"\u003ediesen Blogbeitrag\u003c/a\u003e veröffentlicht, um Sie bei Ihren Fragen zu unterstützen.","zen-privacy-31":"Schrems II und Folgenabschätzungen für Übermittlungen:","zen-privacy-32":"France Hébergeur de Données de Santé (HDS oder Health Data Hosting)","zen-privacy-33":"HDS ermöglicht Gesundheitsdienstleistern in Frankreich die Nutzung der Kundendienst- und Engagement-Plattform von Zendesk in der Gewissheit, dass unsere Plattform über angemessene technische und Governance-Maßnahmen verfügt, um personenbezogene Gesundheitsdaten (PHI) zu sichern und zu schützen. Weitere Informationen finden Sie \u003ca href=\"/blog/zendesk-obtains-hds-certification/\"\u003ehier\u003c/a\u003e.","zen-privacy-34":"Das neuseeländische Datenschutzgesetz (New Zealand Privacy Act 2020) und dessen Datenschutzgrundsätze","zen-privacy-35":"Der New Zealand Privacy Act 2020 trat am 1. Dezember 2020 in Kraft und gilt für Agenturen und hält das prinzipienbasierte Rahmenwerk des Gesetzes von 1993 aufrecht. Das Gesetz von 2020 legt fest, dass Organisationen gewährleisten müssen, dass personenbezogene Daten, die außerhalb Neuseelands übermittelt werden, angemessen geschützt werden, und fügte neue verbindliche Meldepflichten im Falle von Sicherheitsverletzungen hinzu. \u003ca href=\"/company/anz-privacy/\"\u003ehttps://www.zendesk.de/company/anz-privacy/\u003c/a\u003e","zen-privacy-36":"Gesetz zum Schutz personenbezogener Daten von Singapur (Singapore Personal Data Protection Act – PDPA)","zen-privacy-37":"Der Singapore Personal Data Protection Act legt gesetzliche Bestimmungen fest, die die Erhebung, Nutzung und Weitergabe bzw. Offenlegung personenbezogener Daten mit Stand vom 2. Juli 2014 regeln. Zendesk ist ein durch die Infocomm Development Authority von Singapur (IDA) anerkannter Datenintermediär in seiner Eigenschaft als „Software-as-s-Service“-Dienstleister („SaaS“). Weitere Informationen finden Sie \u003ca href=\"/company/singapore-pdpa/\"\u003ehier\u003c/a\u003e.","zen-privacy-38":"DSGVO des Vereinigten Königreichs und der Brexit","zen-privacy-39":"Das Vereinigte Königreich hat zum 31. Januar 2021 die Europäische Union verlassen. Am 28. Juni 2021 verabschiedete die Europäische Kommission \u003ca href=\"https://ec.europa.eu/commission/presscorner/detail/en/ip_21_3183\" target=\"_blank\"\u003eAngemessenheitsentscheidungen\u003c/a\u003e für die Übermittlung personenbezogener Daten ins Vereinigte Königreich im Rahmen der DSGVO.","zen-privacy-40":"Der United States Health Insurance Portability and Accountability Act (HIPAA) und die Business Associate Agreement (BAA – Geschäftspartnervereinbarung)","zen-privacy-41":"Um ein Konto mit HIPAA-Aktivierung (HIPAA-Enabled) zu erreichen, müssen Sie (1) den Advanced Security Deployed Associated Service oder das Advanced Compliance Deployed Associated Service Add-On kaufen; (2) eine Reihe von Sicherheitskonfigurationen, die durch Zendesk vorgegeben werden, aktivieren und (3) unsere \u003ca href=\"/company/business-associate-agreement/\"\u003eBusiness Associate Agreement\u003c/a\u003e („BAA“ – Geschäftspartnervereinbarung) unterzeichnen. Für weitere Einzelheiten, einschließlich einer Liste zu den Diensten, für die eine HIPAA-Aktivierung möglich ist, finden Sie unter \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/360048514934\"\u003eAdvanced Compliance\u003c/a\u003e.","zen-privacy-42":"Details zu Servicedaten von Abonnenten","zen-privacy-43":"Servicedaten sind alle Informationen, einschließlich personenbezogener Daten, die in den Zendesk-Diensten von oder im Namen unserer Abonnenten und ihrer Endbenutzer gespeichert oder über diese übertragen werden. Wir nutzen Servicedaten, um unsere Dienste zu betreiben und zu verbessern, um Kunden den Zugriff auf die Diensten und deren Nutzung zu erleichtern, um Abonnentenanfragen zu beantworten und um Mitteilungen im Zusammenhang mit den Diensten zu versenden.","zen-privacy-44":"\u003cstrong\u003eZugriff\u003c/strong\u003e: Zendesk bietet eine moderne Ausstattung mit Zugriffs- und Verschlüsselungsfunktionen, die Kunden helfen sollen, ihre Informationen effektiv zu schützen. Wir greifen auf Kundeninhalte weder zu noch nutzen wir diese für andere Zwecke als die Erbringung, Aufrechterhaltung und Verbesserung der Zendesk-Dienste bzw. sofern dies anderweitig gesetzlich gefordert wird. Weitere Informationen finden Sie \u003ca href=\"#product-security\"\u003ehier\u003c/a\u003e.","zen-privacy-45":"\u003cstrong\u003eDatenhosting\u003c/strong\u003e: Zendesk nutzt Amazon Web Services (AWS) zum Hosting von Servicedaten in der \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408825765530\"\u003ehier\u003c/a\u003e und in der \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408883599130\"\u003eRegional Data Hosting Policy (Richtlinie über regionales Datenhosting)\u003c/a\u003e beschriebenen Art und Weise. Für weitere Informationen lesen Sie bitte auch den \u003ca href=\"#cloud-security\"\u003eAbschnitt zur Sicherheit\u003c/a\u003e.","zen-privacy-46":"\u003cstrong\u003eVom Dienst erhobene Standard-Datentypen\u003c/strong\u003e: Zendesk hat eine \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408837672346\"\u003eListe von Datenpunkten\u003c/a\u003e erstellt, die nach Produkten geordnet sind. Um ein vollständiges Bild der Datentypen zu erhalten, können Abonnenten diese Liste in Verbindung mit ihrem spezifischen beabsichtigten Anwendungsfall und den daraus resultierenden Datentypen verwenden.","zen-privacy-47":"\u003cstrong\u003eGesetzliche oder behördliche Ersuchen\u003c/strong\u003e: Datenschutz, Datensicherheit und das Vertrauen der Abonnenten sind unsere wichtigsten Prioritäten. Zendesk gibt keine Servicedaten weiter, sofern dies nicht für die Erbringung unserer Dienste und zur Einhaltung geltender gesetzlicher Bestimmungen, wie ausführlich in unserer \u003ca href=\"/company/agreements-and-terms/privacy-notice/\"\u003eDatenschutzrichtlinie\u003c/a\u003e erläutert, erforderlich ist. Als Hilfsmittel für unsere Abonnenten für die Durchführung von Compliance-Prüfungen haben wir zusätzliche Ressourcen: \u003ca href=\"/company/privacy-and-data-protection/#transparency-report\"\u003eTransparenzbericht\u003c/a\u003e und \u003ca href=\"/company/agreements-and-terms/government-data-request-policy/\"\u003eLegal or Government Request Policy (Richtlinie zu gesetzlichen oder behördlichen Ersuchen über die Weitergabe von Daten)\u003c/a\u003e.","zen-privacy-48":"\u003cstrong\u003eVerantwortlichkeiten\u003c/strong\u003e: Aus der Datenschutzperspektive ist der Abonnent der Verantwortliche für die Verarbeitung von Servicedaten und Zendesk ist ein Auftragsverarbeiter. Das bedeutet, dass für den gesamten Zeitraum, für den Sie Dienste von Zendesk abonniert haben, Sie die Verantwortung und Kontrolle über die Servicedaten in Ihrer Zendesk-Instanz haben.","zen-privacy-49":"\u003cstrong\u003eReplikation\u003c/strong\u003e: Zendesk repliziert in regelmäßigen Abständen Daten für die Archivierung, Datensicherung und Audit Logs. Wir nutzen Amazon Web Services (AWS) zur Speicherung einiger der Informationen, für die eine Datensicherung erfolgt, wie etwa Datenbankinformationen und Dateien in Anhängen. Weitere Informationen finden Sie in unserer \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408883599130\"\u003eRegional Data Hosting Policy (Richtlinie über regionales Datenhosting)\u003c/a\u003e.","zen-privacy-50":"\u003cstrong\u003eSicherheit\u003c/strong\u003e: Zendesk räumt der Datensicherheit höchste Priorität ein und kombiniert Sicherheitsfunktionen der Unternehmensklasse mit umfassenden Audits unserer Anwendungen, Systeme und Netzwerke, um den Schutz von Kunden- und Geschäftsdaten zu gewährleisten. Zusätzlichen Informationen finden Sie \u003ca href=\"#security\"\u003ehier\u003c/a\u003e.","zen-privacy-51":"\u003cstrong\u003eSicherheitsvorfälle\u003c/strong\u003e: Weitere Informationen über das Management von Sicherheitsvorfällen finden Sie in unserer \u003ca href=\"#cloud-security\"\u003eReaktion auf Sicherheitsvorfälle\u003c/a\u003e.","zen-privacy-52":"\u003cstrong\u003eUnterauftragsverarbeiter\u003c/strong\u003e: Zendesk kann Auftragsverarbeiter im Unterauftragsverhältnis, einschließlich verbundener Unternehmen von Zendesk, sowie Drittunternehmen einsetzen, um die Dienste bereitzustellen, zu sichern oder zu verbessern, und diese Auftragsverarbeiter im Unterauftragsverhältnis können Zugriff auf Servicedaten haben. Unsere \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408883061530\"\u003eSub-processors policy (Richtlinie zu Auftragsverarbeitern im Unterauftragsverhältnis)\u003c/a\u003e enthält eine aktuelle Liste mit den Namen und Standorten aller Auftragsverarbeiter im Unterauftragsverhältnis.","zen-privacy-53":"\u003cstrong\u003eKündigung\u003c/strong\u003e: Zendesk verfügt über eine \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408883628954\"\u003eService Data Deletion Policy (Richtlinie zur Löschung von Servicedaten),\u003c/a\u003e die die Verfahren von Zendesk zur Datenlöschung nach der Kündigung eines Abonnenten oder dem Auslaufen des Zendesk-Abonnements beschreibt.","zen-privacy-54":"Richtlinien im Zusammenhang mit Datenschutz","zen-privacy-55":"Cookie-Richtlinie und Richtlinie zu produktinternen Cookies (In-Product Cookie Policy)","zen-privacy-56":"Zendesk und autorisierte Dritte können Cookies und andere Technologien zur Informationserfassung für eine Vielzahl von Zwecken nutzen. Für ausführliche Informationen über die Nutzung von Cookies und weiterer Trackingtechnologien lesen Sie bitte die folgenden Richtlinien:","zen-privacy-57":"https://www.zendesk.de/company/agreements-and-terms/cookie-policy/","zen-privacy-58":"https://support.zendesk.com/hc/en-us/articles/360022367393-Zendesk-In-Product-Cookie-Policy","zen-privacy-59":"Service Data Deletion Policy (Richtlinie zur Löschung von Servicedaten)","zen-privacy-60":"https://support.zendesk.com/hc/en-us/articles/360022185214-Zendesk-Service-Data-Deletion-Policy","zen-privacy-61":"Datenschutzrichtlinie","zen-privacy-62":"https://www.zendesk.de/company/agreements-and-terms/privacy-policy/","zen-privacy-63":"Geteiltes Verantwortungsmodell","zen-privacy-64":"https://support.zendesk.com/hc/en-us/articles/360050371513-The-Zendesk-Shared-Responsibility-Model","zen-privacy-65":"Anwendungsfunktionen im Zusammenhang mit dem Datenschutz","zen-privacy-66":"Datenschutztools","zen-privacy-67":"Zendesk besitzt Tools für jedes seine Produkte, die Hilfestellung bei Benutzeranfragen und weiteren Obliegenheiten im Rahmen der geltenden Gesetze und Verordnungen zum Datenschutz geben, wie etwa zu Auskunft über/Zugriff auf Daten, Berichtigung, Übertragbarkeit, Löschung von Daten und das Einlegen von Widersprüchen. Für weitere Informationen zu den Funktionen und Funktionalitäten in dem jedem Zendesk-Produkt lesen Sie bitte \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408834005530\"\u003eEinhaltung der Datenschutzbestimmungen bei Zendesk-Produkten\u003c/a\u003e.","zen-privacy-68":"Zugriffsverwaltung","zen-privacy-69":"Zendesk bietet eine moderne Ausstattung mit Zugriffs- und Verschlüsselungsfunktionen, die Abonnenten helfen sollen, ihre Informationen effektiv zu schützen. Wir greifen auf Abonnentendaten weder zu noch nutzen wir diese für andere Zwecke als die Erbringung, Aufrechterhaltung und Verbesserung der Zendesk-Dienste bzw. sofern dies nach geltendem Recht vorgeschrieben ist. Weitere Informationen finden Sie \u003ca href=\"#product-security\"\u003ehier\u003c/a\u003e.","zen-privacy-70":"Zertifizierungen","zen-privacy-71":"Zendesk hat eine Reihe von international anerkannten Zertifizierungen und Akkreditierungen erhalten, die die Einhaltung von Sicherheitsstandards Dritter belegen. Sicherheitszertifizierungen werden \u003ca href=\"#artifacts\"\u003ehier\u003c/a\u003e beschrieben.","zen-privacy-72":"Datenhosting-Lokalität","zen-privacy-73":"Abonnenten, die den \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408838409754\"\u003eData Center Location Deployed Associated Service\u003c/a\u003e (das „Data Center Location Add-on“) kaufen oder über die Funktionalität Data Center Location in ihrem Serviceplan verfügen, können aus einer Liste mit für Zendesk verfügbaren Regionen die Region auswählen, die ihre Servicedaten hosten soll.","zen-privacy-74":"Privacy by Design (Datenschutz durch Design)","zen-privacy-75":"Zendesk verfügt über ein robustes globales Datenschutzprogramm, das auf einem einheitlichen Ansatz zu Datenschutz- und Informations-Governance beruht und so den Kunden Flexibilität in der Verwaltung personenbezogener Daten, die innerhalb der Zendesk-Systeme vorhanden sind, ermöglicht. Weitere Informationen finden Sie in unseren Produkthandbüchern: \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408834005530\"\u003eEinhaltung der Datenschutzbestimmungen bei Zendesk-Produkten\u003c/a\u003e.","zen-privacy-76":"Unkenntlichmachung/Datenminimierung","zen-privacy-77":"Zendesk verfügt über zwei Varianten der Unkenntlichmachung für die Entfernung sensibler Daten:","zen-privacy-78":"Mit der manuellen Unkenntlichmachung können Sie sensible Daten in Kommentaren zu Support-Tickets unkenntlich machen oder entfernen und Anhänge sicher löschen, um vertrauliche Informationen zu schützen. Die Daten werden über die Benutzeroberfläche oder API aus Tickets entfernt, um zu verhindern, dass sensible Daten in Zendesk gespeichert werden. \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408846470170\"\u003eErfahren Sie mehr über die Unkenntlichmachung über die Benutzeroberfläche oder die API\u003c/a\u003e.","zen-privacy-79":"Automatische Unkenntlichmachung ermöglicht die automatische Unkenntlichmachung von Kreditkartennummern in den durch Agenten oder Endbenutzer eingereichten Tickets. Falls aktiviert, werden so Kreditkartennummern teilweise durch Leerzeichen in dem Ticket ersetzt. Die Nummern werden zudem in den Protokollen und Datenbankeinträgen unkenntlich gemacht. \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408822124314\"\u003eWeitere Informationen über die Aktivierung dieser Funktion und darüber, wie Kreditkartennummern erkannt werden\u003c/a\u003e.","zen-legal-1":"Rechtliche Hinweise","zen-legal-2":"Unsere Verträge, Vereinbarungen und Richtlinien bieten für unsere Abonnenten Transparenz und ausführliche Informationen zu den Zendesk-Diensten, wodurch unsere Abonnenten wiederum befähigt werden, ihre eigenen Rechts- und Compliance-Standards einzuhalten.","zen-legal-3":"Vereinbarungen","zen-legal-4":"Zendesk bietet \u003ca href=\"/company/agreements-and-terms/\"\u003ehier\u003c/a\u003e mehrere Auftragsverarbeitungsverträge und weitere Nachträge bereit zur Unterschrift in Unterstützung für die Einhaltung der Datenschutzgesetze durch die Abonnenten. Dazu gehören:","zen-legal-5":"Auftragsverarbeitungsvertrag \u003ca href=\"/company/data-processing-form/\" class=\"anchor\"\u003e(AV-Vertrag)\u003c/a\u003e","zen-legal-6":"Nachtrag zum California Consumer Privacy Act \u003ca href=\"/company/ccpa-addendum/\" class=\"anchor\"\u003e(CCPA)\u003c/a\u003e","zen-legal-7":"Nachtrag zum brasilianischen Lei Geral de Proteção de Dados Pessoais \u003ca href=\"https://powerforms.docusign.net/527cab9f-c129-4998-b88c-57309efba92a?env=na1\u0026acct=a7a358c4-b8d0-44b1-8d0e-0e02ee4195fe\" class=\"anchor\" target=\"_blank\"\u003e(LGPD)\u003c/a\u003e","zen-legal-8":"US-amerikanische HIPAA-Geschäftspartner-Vereinbarung \u003ca href=\"/company/business-associate-agreement/\" class=\"anchor\"\u003e(Business Associate Agreement – BBA)\u003c/a\u003e","zen-legal-9":"Hauptdienstleistungsvertrag\r\n \u003ca href=\"/company/agreements-and-terms/main-services-agreement/\" class=\"anchor\"\u003e(Main Services Agreement, MSA)\u003c/a\u003e","zen-legal-10":"Richtlinien","zen-legal-11":"Weitere Zendesk-Richtlinien finden Sie \u003ca href=\"/company/legal/\"\u003ehier\u003c/a\u003e.","zen-legal-12":"Zugänglichkeitsrichtlinie","zen-legal-13":"Abonnenten können unser Voluntary Product Accessibility Template für ihre vorläufigen Bewertungen nutzen.","zen-legal-14":"Kodex für Geschäftsgebaren und Ethik","zen-legal-15":"Die Mindeststandards, die wir von unseren Geschäftsführern, leitenden Angestellten, Mitarbeitern und Aushilfskräften bei der Führung unserer Geschäfte erwarten.","zen-legal-16":"Cookie-Richtlinie","zen-legal-17":"Detaillierte Informationen darüber, wie und wann wir Cookies auf Zendesk-Websites verwenden.","zen-legal-18":"Richtlinie zu produktinternen Cookies","zen-legal-19":"Bietet Informationen darüber, wie und wann Zendesk Cookies innerhalb der Zendesk-Dienste einsetzt.","zen-legal-20":"Copyright Infringement Notice \u0026 Takedown Policy (Richtlinie zu Urheberrechtsverletzungen und deren Vermeidung)","zen-legal-21":"Wie Zendesk mit Mitteilungen über Regelverletzungen umgeht.","zen-legal-22":"Datenaufbewahrungsrichtlinie","zen-legal-23":"Informationen zur Löschung von Servicedaten unserer Abonnenten im Zusammenhang mit der Löschung, Kündigung oder der Migration eines Kontos innerhalb der Zendesk-Dienste.","zen-legal-24":"Legal or Government Request Policy (Richtlinie zu behördlichen Ersuchen über die Weitergabe von Daten)","zen-legal-25":"Behandelt das Zendesk-Verfahren für die Antwort auf ein Ersuchen, das von einer Strafverfolgungs- oder anderen staatlichen Behörde eingegangen ist.","zen-legal-26":"Datenschutzrichtlinie","zen-legal-27":"Beschreibt, wie Zendesk personenbezogene Daten erhebt, nutzt, weitergibt und schützt.","zen-legal-28":"Regionale Richtlinie für das Hosting von Daten","zen-legal-29":"Wo Zendesk-Servicedaten gehostet werden können, wenn ein Abonnent das Data Center Location Add-On kauft oder aktiviert.","zen-legal-30":"Responsible Disclosure Policy (Richtlinie für die verantwortungsvolle Weitergabe bzw. Offenlegung)","zen-legal-31":"Programme für Sicherheitsexperten zur Meldung von Erkenntnissen über Sicherheitsschwachstellen in den Zendesk-Diensten.","zen-legal-32":"Transparenzbericht","zen-legal-33":"\u003cstrong\u003eWeitergabe bzw. Offenlegung von Servicedaten\u003c/strong\u003e: Zendesk gib nur dann Servicedaten an Dritte weiter, soweit die Weitergabe bzw. Offenlegung für die Erbringung oder Verbesserung der Dienste notwendig ist oder als Antwort auf ein im Einklang mit geltendem Recht erfolgendes Ersuchen staatlicher Behörden vorgeschrieben ist. Bitte lesen Sie dazu auch unsere \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/5040452168090\" target=\"_blank\"\u003eGovernment Data Request Policy (Richtlinie zu behördlichen Ersuchen über die Weitergabe von Daten)\u003c/a\u003e sowie die \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/5040336930970\" target=\"_blank\"\u003eZendesk Transparency Report (Transparenzrichtlinie von Zendesk)\u003c/a\u003e durch.","zen-legal-34":"Mit Stand vom: 24. September 2021","zen-legal-35":"ÜBER UNSEREN TRANSPARENZBERICHT","zen-legal-36":"Wie viele andere Technologieunternehmen erhält auch Zendesk gelegentlich Anfragen von Strafverfolgungsbehörden in den USA und anderswo, die nach personenbezogenen Daten suchen, die von Zendesk im Auftrag eines Kunden verarbeitet wurden. Solche Ersuchen können in Form einer Vorladung, eines Gerichtsbeschlusses, eines Durchsuchungsbefehls, eines National Security Letter oder einer Anordnung im Rahmen des Foreign Intelligence Surveillance Act erfolgen. Zendesk muss alle berechtigten behördlichen Anfragen nach personenbezogenen Daten erfüllen.","zen-legal-37":"Zugleich ist es für Zendesk ein äußerst wichtiges Anliegen, das Vertrauen unserer Kunden zu wahren. Eine Maßnahme zur Wahrung dieses Vertrauens besteht in der Information der Zendesk-Kunden und der Öffentlichkeit über Ersuchen von staatlichen Behörden. Zu diesem Zweck haben wir diesen Transparenzbericht erstellt.","zen-legal-38":"Dieser Transparenzbericht enthält Informationen zu Ersuchen von Strafverfolgungsbehörden in Bezug auf personenbezogene Daten, die wir im ersten Halbjahr 2021 (vom 1. Januar 2021 bis einschließlich 30. Juni 2021) erhalten haben. Zendesk wird aktualisierte Berichte ungefähr alle sechs Monate in Bezug auf den vorherigen Sechsmonatszeitraum vorlegen.","zen-legal-39":"Weitere Informationen über die Vorgehensweise von Zendesk bei der Beantwortung von Anfragen nach Daten durch Strafverfolgungsbehörden finden Sie in unserer Government Data Request Policy (Richtlinie zu behördlichen Ersuchen über die Weitergabe von Daten) \u003ca href=\"/company/agreements-and-terms/government-data-request-policy/\"\u003ehier\u003c/a\u003e.","zen-legal-40":"Anfragen von Strafverfolgungsbehörden der USA:","zen-legal-41":"Weitere Informationen zu \u003ca href=\"/company/agreements-and-terms/government-data-request-policy/\"\u003eZendesks Vorgehensweise bei der Beantwortung von Anfragen nach personenbezogenen Daten von Strafverfolgungsbehörden\u003c/a\u003e.","zen-legal-table-1":"\u003ctable\u003e\u003cthead\u003e\u003ctr\u003e\u003cth\u003eArt der Anfrage\u003c/th\u003e\u003cth\u003eAnzahl der Anfragen\u003c/th\u003e\u003cth\u003eOffengelegte Inhaltsdaten\u003c/th\u003e\u003cth\u003eOffengelegte Nicht-Inhaltsdaten\u003c/th\u003e\u003c/tr\u003e\u003c/thead\u003e\u003ctbody\u003e\u003ctr\u003e\u003ctd\u003eVorladung\u003c/td\u003e\u003ctd\u003e4\u003c/td\u003e\u003ctd\u003e0\u003c/td\u003e\u003ctd\u003e4\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eGerichtsbeschluss\u003c/td\u003e\u003ctd\u003e1\u003c/td\u003e\u003ctd\u003e0\u003c/td\u003e\u003ctd\u003e1\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eDurchsuchungsbefehl\u003c/td\u003e\u003ctd\u003e2\u003c/td\u003e\u003ctd\u003e2\u003c/td\u003e\u003ctd\u003e0\u003c/td\u003e\u003c/tr\u003e\u003c/tbody\u003e\u003c/table\u003e","zen-legal-42":"Anfragen von nicht-amerikanischen Strafverfolgungsbehörden:","zen-legal-43":"Obwohl Zendesk seinen Sitz in den USA hat, verfügen wir über Unternehmensvertretungen in mehreren anderen Ländern. Wenn wir Anfragen von Behörden außerhalb der USA erhalten, arbeiten wir mit Rechtsanwälten innerhalb und außerhalb der USA zusammen, um die Berechtigung der Anfrage sowie unsere Fähigkeit zur Beantwortung im Rahmen der US-Gesetze und anderer geltender Gesetze zu bestimmen","zen-legal-table-2":"\u003ctable\u003e\u003cthead\u003e\u003ctr\u003e\u003cth\u003eArt der Anfrage\u003c/th\u003e\u003cth\u003eAnzahl von Anfragen\u003c/th\u003e\u003cth\u003eAnzahl der Anlässe, zu denen Daten bereitgestellt wurden\u003c/th\u003e\u003c/tr\u003e\u003c/thead\u003e\u003ctbody\u003e\u003ctr\u003e\u003ctd\u003eInformelle Anfragen\u003c/td\u003e\u003ctd\u003e8\u003c/td\u003e\u003ctd\u003e0\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eAnfragen von staatlichen Stellen außerhalb der USA gemäß einem MLAT\u003c/td\u003e\u003ctd\u003e0\u003c/td\u003e\u003ctd\u003en. a.\u003c/td\u003e\u003c/tr\u003e\u003c/tbody\u003e\u003c/table\u003e","zen-legal-44":"Definitionen","zen-legal-45":"\u003cstrong\u003eInhaltsdaten\u003c/strong\u003e: Schließt die Inhalte der Kommunikation von Endbenutzern mit einem Konto, wie etwa die Inhalte von Zendesk Support Tickets und Zendesk Chats, ein. Inhaltsdaten werden für gewöhnlich als Servicedaten, wie im Hauptdienstleistungsvertrag von Zendesk definiert, eingestuft.","zen-legal-46":"\u003cstrong\u003eDaten, die keine Inhaltsdaten sind\u003c/strong\u003e: Alle Daten, die nicht zu den Inhaltsdaten gehören. Das kann Kontoinformationen, wie in der Datenschutzrichtlinie von Zendesk definiert, (beispielsweise Name des Kontoinhabers und Kontaktinformationen, Rechnungsinformationen für das Konto, Dauer des Dienstes, genutzte Diensttypen und Anmeldeinformationen für das Konto) einschließen. Zudem können Daten, die keine Inhaltsdaten sind, falls Zendesk einer gerichtlichen Verfügung Folge leisten muss, entsprechende Metadaten im Zusammenhang mit der Kommunikation zwischen Endbenutzern und einem Konto einschließen, die Servicedaten sind.","zen-legal-47":"\u003cstrong\u003eGerichtliche Anordnung\u003c/strong\u003e: Eine Anordnung, die von einem Richter erlassen wird, wenn er feststellt, dass es berechtigte Gründe für die Annahme gibt, dass die angeforderten Informationen für eine laufende strafrechtliche Ermittlung relevant und wesentlich sind.","zen-legal-48":"\u003cstrong\u003eGerichtliche FISA-Beschlüsse\u003c/strong\u003e: Eine Anordnung oder ein Ersuchen gemäß dem Foreign Intelligence Surveillance Act für Benutzerinformationen, die in den USA ausgestellt wurden.","zen-legal-49":"\u003cstrong\u003eMLAT (Mutual Legal Assistance Treaty – Abkommen über gegenseitige Rechtshilfe)\u003c/strong\u003e: Zendesk verlangt von staatlichen Institutionen und Organen außerhalb der USA, dass jene für die Einholung von Daten geeignete durch internationales Recht definierte Prozesse nutzen, wie etwa ein MLAT.","zen-legal-50":"\u003cstrong\u003eNational Security Letters\u003c/strong\u003e: Ein gemäß 18 U.S.C. § 2709 ausgestellter National Security Letter","zen-legal-51":"\u003cstrong\u003eDurchsuchungsbefehl\u003c/strong\u003e: Eine Verfügung, die nach der Ermittlung einer wahrscheinlichen Ursache durch die Strafverfolgungsbehörden, durch einen Richter erlassen wird. Ein Durchsuchungsbefehl ist für die Einholung von Inhaltsdaten erforderlich.","zen-legal-52":"\u003cstrong\u003eVorladungen\u003c/strong\u003e: Eine zwingende Aufforderung einer staatlichen Stelle zur Vorlage von Dokumenten in einem Strafverfahren (z. B. Vorladungen der Grand Jury)","_wp_page_template":"templates/page-trust-center.php","_edit_lock":"1705705166:5371","_edit_last":"5371","zen-security-185":"\u003cdiv class=\"trial-button js-trial-button js-localized-content js-hide-if-no-subs\" data-deeplinkuri=\"/admin/security/security_documents\" data-product=\"support\" data-show-for=\"\" data-hide-for=\"\"\u003e\u003ca href=\"/admin/security/security_documents/\" style=\"display: none;\" class=\" button button-medium button-primary-default\" data-product=\"support\" data-modal-id=\"\" data-plan=\"\" target=\"\"\u003eKostenlosen Test starten\u003c/a\u003e\u003cul class=\"subdomainlogin js-subdomainlogin singlebutton\" data-product=\"support\" data-action=\"\" style=\"display: none;\"\u003e\u003cli\u003e\u003ca href=\"#\" class=\"login-btn button button-medium button-primary-default\" data-modal-id=\"\" target=\"\"\u003eZu Admin-Benutzeroberfläche gehen\u003c/a\u003e\u003cul\u003e\u003c/ul\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/div\u003e","zen-footer-1":"Dies könnte der Anfang einer wunderbaren Beziehung sein","zen-footer-2":"Registrieren Sie sich, um Zendesk zu testen","zen-footer-3":"Tour starten","katamari-form-gen-lead-h4":"Ressourcen für direkten Download (keine NDA)","katamari-form-gen-lead-p-0":"Sogar unsere Ressourcen sind geschützt. Um Zugang zu erhalten, füllen Sie bitte das kurze Formular unten aus.","katamari-form-gen-lead-submit":"Ressourcen herunterladen","katamari-form-gen-lead-success-head":"Ihre Anfrage wurde gesendet!\u003cbr\u003e \u003cbr\u003e Einer unserer Mitarbeiter wird sich in Kürze mit Ihnen in Verbindung setzen.","katamari-modal-security-contact-form-1":"Ressourcen anfordern (Vertraulichkeitsvereinbarung erforderlich)","katamari-modal-security-contact-form-2":"Sogar unsere Ressourcen sind geschützt. Bitte füllen Sie das nachstehende Formular aus, um Zugang zu erhalten.","katamari-modal-security-contact-form-3":"\u003clabel class=\"field-label\" for=\"nda-resources\"\u003eBenötigte Ressourcen\u003c/label\u003e\u003cdiv class=\"multiselect js-multiselect nda-resources required js-field\"\u003e\u003cinput class=\"js-multiselect-hidden\" id=\"nda-resources\" name=\"nda-resources\" type=\"hidden\" value=\"\"\u003e\u003cdiv class=\"multiselect-trigger js-multiselect-trigger\" tabindex=\"0\"\u003e\u003cdiv class=\"dropdown-text js-dropdown-text\"\u003eAuswählen\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"multiselect-dropdown js-multiselect-dropdown\"\u003e\u003cul\u003e\u003cli class=\"js-checkbox-item checkbox-item\"\u003e\u003clabel class=\"checkbox-container\"\u003e\u003cinput type=\"checkbox\" id=\"nda-resources-certificate-insurance\" class=\"\" name=\"nda-resources-checkbox\" value=\"certificate-insurance\"\u003e\u003cspan class=\"custom-check\"\u003e\u003c/span\u003eVersicherungszertifikat\u003c/label\u003e\u003c/li\u003e\u003cli class=\"js-checkbox-item checkbox-item\"\u003e\u003clabel class=\"checkbox-container\"\u003e\u003cinput type=\"checkbox\" id=\"nda-resources-soc-2-type-ii\" class=\"\" name=\"nda-resources-checkbox\" value=\"soc-2-type-ii\"\u003e\u003cspan class=\"custom-check\"\u003e\u003c/span\u003eSOC 2 Type II-Bericht\u003c/label\u003e\u003c/li\u003e\u003cli class=\"js-checkbox-item checkbox-item\"\u003e\u003clabel class=\"checkbox-container\"\u003e\u003cinput type=\"checkbox\" id=\"nda-resources-pen-test\" class=\"\" name=\"nda-resources-checkbox\" value=\"pen-test\"\u003e\u003cspan class=\"custom-check\"\u003e\u003c/span\u003eZusammenfassung des jährlichen Penetrationstests\u003c/label\u003e\u003c/li\u003e\u003cli class=\"js-checkbox-item checkbox-item\"\u003e\u003clabel class=\"checkbox-container\"\u003e\u003cinput type=\"checkbox\" id=\"nda-resources-business-continuity\" class=\"\" name=\"nda-resources-checkbox\" value=\"business-continuity\"\u003e\u003cspan class=\"custom-check\"\u003e\u003c/span\u003eZusammenfassung des Geschäftskontinuitäts- und Notfallwiederherstellungstests\u003c/label\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"field-error js-field-error\"\u003eBitte wählen Sie mindestens eine Ressource aus\u003c/div\u003e","katamari-modal-security-contact-form-4":"Ressourcen anfordern","zen-security-186":"Sicherheit","zen-privacy-80":"Zusätzliche Informationen","zen-privacy-81":"Dieses Framework stellt klar, welche Partei für die Kontrollen im Zusammenhang mit der Sicherheit und dem Schutz Ihrer Daten verantwortlich ist.","zen-security-8b":"ISO 27701:2019","zen-security-9b":"Zendesk ist nach ISO 27701:2019 zertifiziert. Das Zertifikat kann \u003ca href=\"#\" class=\"js-open-modal anchor\" data-modal-id=\"security-resources-modal\" target=\"\"\u003e\u003cspan\u003ehier\u003c/span\u003e\u003c/a\u003e heruntergeladen werden.","zen-security-38b":"ISO 27701:2019 Zertifikat","zen-privacy-82":"Sie können den AV-Vertrag von Zendesk \u003ca href=\"/company/data-processing-form/\" class=\"anchor\"\u003ehier\u003c/a\u003e ausführen und/oder einsehen. Der Zendesk-AVV deckt die konkreten Datenverarbeitungsprozesse und Sicherheitsmaßnahmen ab, die für unsere Dienstleistungen gelten, und enthält die neuen EU-Standardvertragsklauseln („EU SCCs“).","zen-privacy-83":"Wenn Sie Ihren bestehenden Zendesk-AVV aktualisieren müssen, um die neuen EU-SCCs und den Anhang für das Vereinigte Königreich einzubeziehen, Sie aber keinen neuen AVV abschließen möchten, können Sie den Anhang zur Datenübertragung von Zendesk \u003ca href=\"https://powerforms.docusign.net/03391e85-99c8-44ae-bbbf-0cd96fe693f8?env=na1\u0026acct=8725a1f1-98bf-4717-85b6-d476c99aae78\u0026accountId=8725a1f1-98bf-4717-85b6-d476c99aae78\" target=\"_blank\" class=\"anchor\"\u003ehier\u003c/a\u003e einsehen und/oder unterzeichnen.","zen-privacy-84":"Abonnenten können sich unsere \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408834005530\" target=\"_blank\" class=\"anchor\"\u003eProduct Guides (Produktleitfäden)\u003c/a\u003e und unsere \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408883628954\" target=\"_blank\" class=\"anchor\"\u003eService Data Deletion Policy (Richtlinie zur Löschung von Servicedaten)\u003c/a\u003e für ausführlichere Informationen in Hinblick auf die Nutzung von Zendesk-Produkten als Hilfsmittel für die Einhaltung von Datenschutzgesetzen durchlesen.","zen-legal-53":"\u003ca href=\"/company/us-addendum/\" class=\"anchor\"\u003eUS-Bundesstaat-Nachtrag\u003c/a\u003e","zen-privacy-85":"Sie können den US-Bundesstaat-Nachtrag zur Hauptdienstleistungsvereinbarung von Zendesk einsehen und/oder ausfüllen, indem Sie \u003ca href=\"/company/us-addendum/\"\u003ehier\u003c/a\u003e klicken.","_tms_delivery":"2024-10-15 16:50:13","zen-security-107a":"Unser \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408824212378\"\u003eNotfallwiederherstellungsprogramm (Disaster Recovery, DR)\u003c/a\u003e stellt sicher, dass unsere Dienste im Falle einer Katastrophe verfügbar bleiben und leicht wiederhergestellt werden können.","zen-security-107b":"Dies wird durch eine robuste technische Umgebung, Disaster-Recovery-Pläne und \u003ca href=\"#\" class=\"js-open-modal anchor\" data-modal-id=\"security-contact-modal\" target=\"\"\u003e\u003cspan\u003eTests\u003c/span\u003e\u003c/a\u003e erreicht.","zen-pci-1":"Ist Zendesk PCI-konform?","zen-pci-2":"Wie wird mein Unternehmen PCI-konform?","zen-adpp-1":"Erweiterter Datenschutz und erweiterte Datensicherheit","zen-adpp-2":"Für Unternehmen, die ein höheres Maß an Datenschutz und -sicherheit benötigen, bietet Zendesk das \u003ca href=\"/customer-data-privacy-protection/\"\u003eAdd-on Advanced Data Privacy and Protection.\u003c/a\u003e Das Add-on umfasst Funktionen für BYOK-Verschlüsselung, anpassbare Richtlinien zur Datenspeicherung, Data Masking, die Unkenntlichmachung personenbezogener Daten und Zugriffsprotokolle.","zen-privacy-26-1":"Für Einsicht in die EU-BCR von Zendesk gehen Sie bitte zu:\r\n\u003cul\u003e\r\n\u003cli\u003e\u003ca href=\"https://d1eipm3vz40hy0.cloudfront.net/pdf/Zendesk-BCR-Processor-Policy-2023.pdf\" target=\"_blank\"\u003eVerbindliche EU-Konzernregeln von Zendesk für Auftragsverarbeiter\u003c/a\u003e\u003c/li\u003e\r\n\u003cli\u003e\u003ca href=\"https://d1eipm3vz40hy0.cloudfront.net/pdf/Zendesk-BCR-Controller-Policy-2023.pdf\" target=\"_blank\"\u003eEU-Verbindliche Konzernregeln für Zendesk-Controller\u003c/a\u003e\u003c/li\u003e\r\n\u003c/ul\u003e","zen-privacy-26-2":"Für Einsicht in die britischen BCR von Zendesk gehen Sie bitte zu:\r\n\u003cul\u003e\r\n\u003cli\u003e\u003ca href=\"https://d1eipm3vz40hy0.cloudfront.net/pdf/Zendesk-UK-BCR-Processor-Policy.pdf\" target=\"_blank\"\u003eVerbindliche Konzernregeln von Zendesk für Verarbeiter im Vereinigten Königreich \u003c/a\u003e\u003c/li\u003e\r\n\u003cli\u003e\u003ca href=\"https://d1eipm3vz40hy0.cloudfront.net/pdf/Zendesk-UK-BCR-Controller-Policy.pdf\" target=\"_blank\"\u003eVerbindliche Konzernregeln von Zendesk für Controller im Vereinigten Königreich\u003c/a\u003e\u003c/li\u003e\r\n\u003c/ul\u003e","zen-ai-1":"Zendesk KI","zen-ai-2":"Zendesk KI","zen-ai-3":"Zendesk-KI basiert in ihrem Design auf den Grundprinzipien von Datenschutz, Sicherheit und Compliance.","zen-ai-4":"Add-On für fortschrittliche KI","zen-ai-5":"OpenAI-gestützte Funktionen","zen-ai-6":"Datensicherheit","zen-ai-7":"Von Zendesk AI verarbeitete Servicedaten unterliegen allen Sicherheitsstandards und -verpflichtungen, einschließlich der Einhaltung der robusten \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4980543927322\"\u003eUnternehmenssicherheitsmaßnahmen\u003c/a\u003e von Zendesk und der Speicherung in der \u003ca href=\"https://www.zendesk.com/trust-center/#artifacts-nda:~:text=Security%20Compliance-,SOC%202%20Type%20II,-We%20undergo%20routine\"\u003eSOC 2-konformen Umgebung von Zendesk\u003c/a\u003e. Servicedaten werden nicht an andere Kunden weitergegeben.","zen-ai-8":"Modell Sicherheit","zen-ai-9":"Alle von Zendesk entwickelten Modelle sind Klassifizierungsmodelle, d. h. sie werden darauf trainiert, Eingaben zu lesen und in eine der von Zendesk festgelegten Kategorien einzuordnen. Da diese Modelle nicht generativ sind, wird durch das Modell kein Inhalt erzeugt, und \u003cstrong\u003ees ist nicht möglich, dass Daten durch das Modell reproduziert werden\u003c/strong\u003e.","zen-ai-10":"Modell Schulung","zen-ai-11":"Nutzt Zendesk Kundendienstdaten, um Modelle für maschinelles Lernen zu trainieren?","zen-ai-12":"\u003cstrong\u003eWie schützt Zendesk Servicedaten, wenn sie für Modellschulungen verwendet werden?\u003c/strong\u003eBevor Service-Daten zur Schulung einer allgemein verfügbaren ML-Funktionalität verwendet werden, wendet Zendesk je nach Bedarf Aggregations- und Bereinigungsprozesse an. Für die Modellschulung werden keine Felder für die Aufnahme personenbezogener Daten oder Ticketanhänge verwendet. \u003cstrong\u003eZendesk verpflichtet sich, sicherzustellen, dass durch das Modell keine Servicedaten reproduziert werden.\u003c/strong\u003e Es besteht kein Risiko, dass die Daten eines Kunden durch die Ausgabe des Modells einem anderen Kunden ausgesetzt werden. \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/5729714731290#h_01H128YHC41CMTD1GKDAW2Y2N4\"\u003e Siehe \u003c/a\u003eKI-Datennutzungsinformationen.","zen-ai-13":"Darüber hinaus werden die Servicedaten niemals an Dritte weitergegeben, um externe maschinelle Lernmodelle zu trainieren.","zen-ai-14":"Datenhosting und Lokalität","zen-ai-15":"Alle Servicedaten werden in den bestehenden \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408825765530-Data-Hosting-Locations-for-Your-Zendesk-Service-Data\"\u003eAWS-Regionen\u003c/a\u003e von Zendesk gehostet.","zen-ai-16":"Der Erwerb des Advanced AI Add-on hat keine Auswirkungen auf die Verpflichtungen des Abonnenten in Bezug auf die Datenlokalisierung, einschließlich derer, die im \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408838409754-About-the-Data-Center-Location-add-on\"\u003eData Center Location Add-on\u003c/a\u003e verfügbar sind. Die Dienstdaten der berechtigten Abonnenten werden weiterhin in der ausgewählten Region gehostet.","zen-ai-17":"Datenschutz","zen-ai-18":"Alle Zendesk-Produkte und -Funktionen werden unter Berücksichtigung des Datenschutzes entwickelt, genauso wie die Zendesk KI.","zen-ai-19":"Abonnenten können bei der Verwendung von Zendesk, einschließlich der Zendesk KI-Funktionen, verschiedene Datenschutzgesetze (einschließlich DSGVO und CCPA) \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408834005530-Complying-with-Privacy-and-Data-Protection-Law-in-Zendesk-products\"\u003eeinhalten\u003c/a\u003e .","zen-ai-20":"HIPAA","zen-ai-21":"Die Zendesk KI kann im Rahmen des \u003ca href=\"/company/business-associate-agreement/\"\u003eBusiness Associate Agreement (BAA) von Zendesk\u003c/a\u003e abgedeckt werden.","zen-ai-22":"Abonnenten, die eine BAA mit Zendesk abschließen möchten, müssen Zugriff auf das \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408832117786-Advanced-Compliance\"\u003eAdvanced Compliance Add-on\u003c/a\u003e haben.","zen-ai-23":"Die Datensicherheitspraktiken von OpenAI finden Sie \u003ca href=\"https://openai.com/security\"\u003ehier\u003c/a\u003e.","zen-ai-24":"Zendesk verwendet vorab trainierte OpenAI-Modelle, und die Servicedaten werden von OpenAI zu keinem anderen Zweck als zur Bereitstellung und Sicherung des Dienstes für den Abonnenten verwendet. Sobald die Ausgabe geliefert wurde, werden die Servicedaten gelöscht.","zen-ai-25":"OpenAI wird Service-Daten niemals zur Modellschulung oder für eine andere Form der Service-Verbesserung verwenden.","zen-ai-26":"OpenAI verarbeitet derzeit Dienstleistungsdaten in den Vereinigten Staaten. OpenAI speichert oder hostet jedoch keine Servicedaten, da sie nach der Bereitstellung des Outputs umgehend gelöscht werden.","zen-ai-27":"Zendesk verwendet die \"Zero Data Retention\"-Richtlinie von OpenAI, so dass keine Service-Daten nach der Bereitstellung des Outputs gespeichert oder von OpenAI gehostet werden. Daher hat die Verwendung von OpenAI keine Auswirkungen auf die Fähigkeit von Abonnenten, bei der Nutzung von Zendesk verschiedene Datenschutzgesetze (einschließlich GDPR und CCPA) \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408834005530-Complying-with-Privacy-and-Data-Protection-Law-in-Zendesk-products\"\u003eeinzuhalten\u003c/a\u003e.","zen-ai-28":"Alle OpenAI-Funktionen in Zendesk sind optional. Abonnenten, die diese Funktionen nicht nutzen möchten, müssen sie nicht aktivieren, sondern können sie jederzeit über die Funktionen des Admin Center deaktivieren.","zen-ai-29":"Ausgewählte OpenAI-gestützte Funktionen sind für die Verwendung mit HIPAA-fähigen Konten verfügbar. Weitere Informationen finden Sie auf der Seite \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408832117786-Advanced-Compliance\"\u003eErweiterte Compliance\u003c/a\u003e.","zen-ai":"","zen-ai-30":"Genauigkeit des Modells","zen-ai-31":"Halluzinationen sind ein intrinsisches Risiko für generative KI-Merkmale. Zendesk tut zwei Dinge, um dieses Risiko zu mindern:","zen-ai-32":"Zendesk nutzt die RAG-Technik (Retrieval Augmented Generation), um sicherzustellen, dass generierte Antworten oder Suchergebnisse auf bestimmten Inhalten der Wissensdatenbank basieren","zen-ai-33":"Das Zendesk-Entwicklungsteam überprüft regelmäßig Antworten mit negativem Endbenutzerfeedback auf Halluzinationen, um Tools zu entwickeln, die solche Szenarien automatisch erkennen und verhindern können.","zen-security-187":"ISO 27018:2015 Zertifikat","zen-security-188":"ISO 27018:2015","zen-security-189":"Zendesk ist nach ISO 27017:2015 zertifiziert. Das Zertifikat kann \u003ca href=\"#\" class=\"js-open-modal anchor\" data-modal-id=\"security-resources-modal\" target=\"\"\u003e\u003cspan\u003ehier\u003c/span\u003e\u003c/a\u003e heruntergeladen werden.","zen-ai-7b":"Generative KI-Funktionen werden derzeit von OpenAI unterstützt. OpenAI löscht alle Daten nach der Ausgabe ohne Speicher. Die Datensicherheitspraktiken von OpenAI finden Sie \u003ca href=\"https://openai.com/security\"\u003ehier\u003c/a\u003e.","zen-ai-11b":"Zendesk bietet drei Arten von Funktionen für maschinelles Lernen:","zen-ai-11c":"\u003cstrong\u003e1. Kontospezifische ML-Funktionalität:\u003c/strong\u003e Zendesk erstellt maschinelle Lernmodelle, die auf das Konto eines Kunden zugeschnitten sind, indem nur Daten verwendet werden, die im Konto vorhanden sind. Kundenspezifische Modelle werden von keinem anderen Kunden verwendet.","zen-ai-11d":"\u003cstrong\u003e2. Generische ML-Funktionalität:\u003c/strong\u003e Zendesk verwendet Servicedaten, um seine generischen, kontoübergreifenden maschinellen Lernmodelle so zu trainieren, dass sie für mehrere Zendesk-Kunden vorausschauend und nützlich sind. Dazu gehören globale und Branchenmodelle. Diese Modelle werden niemals die Servicedaten eines Kunden an einen anderen Kunden weitergeben, da sie nicht „generativ“ sind (d. h. sie erstellen keinen Text).","zen-ai-11e":"\u003cstrong\u003e3. Generative ML-Funktionalität, unterstützt von OpenAI:\u003c/strong\u003e OpenAI-Modelle sind vorab geschult und Zendesk-Kundendaten werden niemals von OpenAI (oder einem anderen Dritten) verwendet, um ihr/e Modell(e) zu trainieren.","zen-ai-16b":"Hinweis: Zendesk WFM (Tymeshift), Zendesk QA (Klaus) und Ultimate Service Data werden in der Google Cloud Platform in den unten angegebenen Regionen gehostet:","zen-ai-16c":"\u003cstrong\u003eProdukt\u003c/strong\u003e","zen-ai-16c1":"Zendesk WFM (Tymeshift)","zen-ai-16c2":"Zendesk QA (Klaus)","zen-ai-16c3":"Ultimate","zen-ai-16d":"\u003cstrong\u003eHosting-Standort(e) für Servicedaten\u003c/strong\u003e","zen-ai-16d1":"USA, Deutschland","zen-ai-16d2":"Deutschland","zen-ai-16d3":"Belgien","zen-ai-34":"Zendesk AI-Agenten (Ultimate)-gestützte Funktionen","zen-ai-35":"Mehr über den KI-Agenten von Ultimate Sicherheit und Datenschutz erfahren Sie \u003ca href=\"https://www.ultimate.ai/security-privacy\"\u003ehier\u003c/a\u003e.","zen-ai-36":"Zendesk-KI basiert in ihrem Design auf den Grundprinzipien von Datenschutz, Sicherheit und Compliance. Unsere Mission, Unternehmen mit sicheren und zuverlässigen Produkten und Lösungen auszustatten, liegt in unserer DNA. Im Zuge dessen hat Zendesk eine Reihe von \u003ca href=\"https://www.zendesk.com/newsroom/articles/building-responsible-ai/\"\u003eDesignprinzipien\u003c/a\u003e aufgestellt. Diese bilden nicht nur einen Standard für das Design, die Entwicklung und den Aufbau unserer Produkte, sondern auch eine Grundlage für den Einsatz generativer KI für die Kundenerfahrung (CX) und Mitarbeitererfahrung (EX).","last_modified_by":"bureauworks","canonical":"https://www.zendesk.de/trust-center/","seoTitle":"Security, Privacy and Legal | Zendesk Trust Center","seoDescription":"Weitere Informationen darüber, wie Zendesk die Daten und Interaktionen Ihrer Kunden über das Zendesk Trust Center handhabt, verarbeitet und schützt.","seoImage":"https://web-assets.zendesk.com/images/social-share/zendesk-champions-of-customer-service-4.png","twitterImage":"https://web-assets.zendesk.com/images/social-share/zendesk-champions-of-customer-service-4.png","robots":"index,max-snippet:-1,max-image-preview:large,max-video-preview:-1,follow","shareLinks":{"twitter":"https://zdsk.co/43ke2Ae","facebook":"https://zdsk.co/46H0BgB","linkedin":"https://zdsk.co/3JQp6hq"},"path":"/trust-center/","title":"trust-center","publishedAt":"2022-01-11 19:38:03","updatedAt":"2024-10-15 18:50:13","updatedAtFormatted":"15. 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