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const container = document.getElementById("headerModule"); const props = { profileLink, darkModeSetting, localeSetting, settings, signedIn }; renderHeader(props, container); </script> <main role="main"> <div id='articlePage'></div> <div id='article-body' style="display: none;"> <p><span class="wysiwyg-color-black">We have updated this policy. If you are a new Subscriber, then this policy will be effective as of September 27, 2024. If you are an existing Subscriber, we are providing you with prior notice of these changes that will be effective as of October 27, 2024. For the previous version of this policy, please expand the section below.</span></p> <div class="card"> <div id="hd_up" class="card-header"><span class="wysiwyg-color-black"><button class="btn btn-link" data-bs-target="#previous" data-bs-toggle="collapse">> Previous version of this policy</button></span></div> <div id="previous" class="collapse hide"> <div class="card-body"> <h2 id="h_7c1da0ef-91f0-453d-9225-3029955dfdde"><span class="wysiwyg-color-black"><a name="intro_up"></a>Previous version of this policy</span></h2> <div class="card"> <div class="card-body"> <p><span class="wysiwyg-color-black">Zendesk, Inc. (“Zendesk”) uses certain Sub-processors (including members of the Zendesk Group and third parties, as listed below) and content delivery networks to assist it in providing the Zendesk Services as described in the <a href="https://www.zendesk.com/company/agreements-and-terms/master-subscription-agreement/" target="_blank" rel="noopener">Main Services Agreement</a> ("MSA”). Defined terms used herein shall have the same meaning as defined in the MSA.</span></p> <h2 id="01J6HXDJW2HPJTMF3PS3ZBP6AZ"><span class="wysiwyg-color-black">What is a Sub-processor</span></h2> <p><span class="wysiwyg-color-black">A Sub-processor is a third-party data processor engaged by Zendesk, including entities from the Zendesk Group, who receives Service Data (which may contain Personal Data) from Zendesk for Processing on behalf of our Subscribers and in accordance with our Subscribers' instructions (as communicated by Zendesk) and the terms of its written subcontract. Zendesk engages different types of Sub-processors to perform various functions as explained in the tables below.</span></p> <h2 id="01J6HXDJW3VZCQE7CNHGN44B3Q"><span class="wysiwyg-color-black">Due Diligence</span></h2> <p><span class="wysiwyg-color-black">Zendesk undertakes to use a commercially reasonable selection process by which it evaluates the security, privacy and confidentiality practices of proposed Sub-processors.</span></p> <h2 id="01J6HXDJW3209V72CB5HH2AJ7P"><span class="wysiwyg-color-black">Contractual Safeguards</span></h2> <p><span class="wysiwyg-color-black">Zendesk generally requires its Sub-processors to satisfy equivalent obligations as those required from Zendesk (as a Data Processor) as set forth in Zendesk’s Data Processing Agreement (“DPA”), including but not limited to the requirements to:</span></p> <ul> <li><span class="wysiwyg-color-black">Process Personal Data in accordance with data controller’s (i.e., Subscriber’s) documented instructions (as communicated in writing to the relevant Sub-processor by Zendesk);</span></li> <li><span class="wysiwyg-color-black">In connection with their sub-processing activities, use only personnel who are reliable and subject to a contractually binding obligation to observe data privacy and security, to the extent applicable, pursuant to applicable data protection laws;</span></li> <li><span class="wysiwyg-color-black">Provide regular training in security and data protection to personnel to whom they grant access to Personal Data;</span></li> <li><span class="wysiwyg-color-black">Implement and maintain appropriate technical and organizational measures (including measures consistent with those to which Zendesk is contractually committed to adhere to insofar as they are equally relevant to the Sub-processor’s Processing of Personal Data on Zendesk’s behalf) and provide an annual certification that evidences compliance with this obligation. In the absence of such certification Zendesk reserves the right to audit the Sub-processor;</span></li> <li><span class="wysiwyg-color-black">Promptly inform Zendesk about any actual or potential security breach; and</span></li> <li><span class="wysiwyg-color-black">Cooperate with Zendesk in order to deal with requests from data controllers, data subjects or data protection authorities, as applicable.</span></li> </ul> <p><span class="wysiwyg-color-black">Sub-processors which incidentally have access to Your Service Data in Innovation Services and are used to provide specific features or components of the product outside of the core hosting of Service Data (“Innovation Service Specific Sub-processors”) are regularly reviewed by Zendesk to ensure they work towards implementing each of the standards described in this Section. However, Innovation Service Specific Sub-processors may not currently meet all of the measures identified above.</span></p> <p><span class="wysiwyg-color-black">This policy does not give Subscribers any additional rights or remedies and should not be construed as a binding agreement. The information herein is only provided to illustrate Zendesk’s engagement process for Sub-processors as well as to provide the actual list of third party Sub-processors and content delivery networks used by Zendesk as of the date of this policy (which Zendesk may use in the delivery and support of its Services).</span></p> <p><span class="wysiwyg-color-black">If you are a Zendesk Subscriber and wish to enter into our DPA, please see our Trust Center at <a href="https://www.zendesk.com/trust-center/" target="_blank" rel="noopener">https://www.zendesk.com/trust-center/</a>.</span></p> <h2 id="01J6HXDJW4X3GKRJ6A0WG5MDQN"><span class="wysiwyg-color-black">Process to Engage New Sub-processors:</span></h2> <p><span class="wysiwyg-color-black">For all Subscribers who have executed Zendesk’s standard DPA, Zendesk will provide notice via this policy of updates to the list of Sub-processors that are utilized or which Zendesk proposes to utilize to deliver its Services. Zendesk undertakes to keep this list updated regularly to enable its Subscribers to stay informed of the scope of sub-processing associated with the Zendesk Services. Zendesk Subscribers may subscribe to receive notifications of updates to this policy by clicking “Follow” at the top of this policy.</span></p> <p><span class="wysiwyg-color-black">Pursuant to the DPA, a Subscriber may object in writing to the Processing of its Personal Data by a newly appointed Sub-processor within thirty (30) days following the update of this policy and such objection shall describe Subscriber's legitimate reason(s) for objection. If Subscriber does not object during such time period, the new Sub-processor(s) shall be deemed accepted.</span></p> <p><span class="wysiwyg-color-black">If a Subscriber objects to the use of a newly appointed Sub-processor pursuant to the process provided under the DPA, Zendesk shall have the right to cure the objection through one of the following options (to be selected at Zendesk’s sole discretion) by either:</span></p> <p><span class="wysiwyg-color-black">(a) instructing the Sub-processor to cease the Processing of Subscriber's Personal Data, in which event the DPA shall continue unaffected; or (b) allowing Subscriber to terminate their DPA and any related services agreement with Zendesk immediately and provide it with a pro rata reimbursement of any sums paid in advance for Services to be provided, but not yet received by Subscriber as of the effective date of termination.</span></p> <p><span class="wysiwyg-color-black">The following is an up-to-date list (as of the date of this policy) of the names, entity type, and locations of Zendesk Sub-processors and content delivery networks (including members of the Zendesk Group and third parties):</span></p> <h2 id="01J6HXDJW4HPG0A8H2SJGXEDPG"><span class="wysiwyg-color-black">Infrastructure Sub-processors – Service Data Storage and Processing</span></h2> <p><span class="wysiwyg-color-black">Zendesk owns or controls access to the infrastructure that Zendesk uses to host and Process Service Data submitted to the Services, other than as set forth herein. Currently, the Zendesk production systems used for hosting Service Data for the Services are located in the infrastructure Sub-processors listed below. Subscriber accounts are typically established in one of these regions based on where the Subscriber is located, but may be shifted among locations to ensure performance and availability of the Services. The following table describes the legal entities engaged by Zendesk in the storage of Service Data. Zendesk also uses additional services provided by these Sub-processors to Process Service Data as needed to provide the Services.</span></p> <table> <tbody> <tr> <td><span class="wysiwyg-color-black">Entity Name</span></td> <td><span class="wysiwyg-color-black">Purpose</span></td> <td><span class="wysiwyg-color-black">Data Hosting Location</span></td> </tr> <tr> <td><span class="wysiwyg-color-black">Amazon Web Services, Inc.</span></td> <td><span class="wysiwyg-color-black">Cloud Service Provider for all Zendesk features and functionality</span></td> <td><span class="wysiwyg-color-black">United States, Ireland, Germany, United Kingdom, Japan, Australia</span></td> </tr> <tr> <td><span class="wysiwyg-color-black">Google LLC</span></td> <td><span class="wysiwyg-color-black">Cloud Service Provider for Zendesk WFM (Tymeshift)</span></td> <td><span class="wysiwyg-color-black">United States, Germany</span></td> </tr> <tr> <td><span class="wysiwyg-color-black">Google Cloud EMEA Limited</span></td> <td><span class="wysiwyg-color-black">Cloud Service Provider for Zendesk QA (Klaus)</span></td> <td><span class="wysiwyg-color-black">Germany</span></td> </tr> <tr> <td><span class="wysiwyg-color-black">Google Cloud EMEA Limited</span></td> <td><span class="wysiwyg-color-black">Cloud Service Provider for Ultimate Functionality</span></td> <td><span class="wysiwyg-color-black">Belgium or United States</span></td> </tr> </tbody> </table> <h2 id="01J6HXDJW4077RCN8T3S3877YY"><span class="wysiwyg-color-black">Service Specific Sub-processors</span></h2> <p><span class="wysiwyg-color-black">Zendesk works with certain third parties to provide specific functionality within the Services. These providers are the Sub-processors set forth below. In order to provide the relevant functionality, these Sub-processors access and Process Service Data. Their use is limited to the indicated Services.</span></p> <p><span class="wysiwyg-color-black">If Subscriber has purchased the Zendesk Suite or Sales Suite, the Sub-processors used for the Suites will be in accordance with the Sub-processors listed for the underlying Services that make up the Zendesk Suite or Sales Suite as detailed in this policy. Definitions for the terms used to refer to the Applicable Services included below can be found in the Service-Specific Supplemental Terms found here: <a href="/hc/en-us/articles/4408831944730" target="_blank" rel="noopener">https://support.zendesk.com/hc/en-us/articles/4408831944730</a>. For reference, such definitions are as follows: </span></p> <ul> <li aria-level="1"><span class="wysiwyg-color-black"><strong>Ticketing System Functionality</strong>: means Zendesk Support and help desk functionality, email support functionality and Agent Workspace functionality available within Zendesk Suite.</span></li> <li aria-level="1"><span class="wysiwyg-color-black"><strong>Voice Functionality</strong>: means Zendesk Talk and call center software available within Zendesk Suite.</span></li> <li aria-level="1"><span class="wysiwyg-color-black"><strong>Analytics Functionality</strong>: means Zendesk Explore and reporting and analytics functionality available within Zendesk Suite.</span></li> </ul> <table style="border-collapse: collapse; width: 100%;" border="1"> <tbody> <tr> <td style="width: 17.4286%;"><span class="wysiwyg-color-black">Entity Name</span></td> <td style="width: 32.5714%;"><span class="wysiwyg-color-black">Purpose and Data Processed</span></td> <td style="width: 25%;"><span class="wysiwyg-color-black">Applicable Services</span></td> <td style="width: 25%;"><span class="wysiwyg-color-black">Data Hosting Location</span></td> </tr> <tr> <td style="width: 17.4286%;"><span class="wysiwyg-color-black">Twilio, Inc.</span></td> <td style="width: 32.5714%;"><span class="wysiwyg-color-black">Zendesk Talk’s cloud center software is built on <a href="https://www.twilio.com/docs/usage/security" target="_blank" rel="noopener">Twilio, Inc.’s</a> (“Twilio”) development platform. Twilio’s development platform provides the APIs from which Zendesk Talk accesses the telecommunications infrastructure, including phone numbers, voice minutes, web client, and phone call recording and transcription. Twilio has access to Subscribers’ and End-Users’ information as needed to deliver the Talk and Text messages between Subscribers and End-Users. This includes Service Data contained in the messages and the Personal Data of Subscribers’ Agents and End-Users as needed to send and deliver the messages.</span></td> <td style="width: 25%;"><span class="wysiwyg-color-black">Voice Functionality, Zendesk Sell</span></td> <td style="width: 25%;"> <br> <p><span class="wysiwyg-color-black">Voice Functionality: United States, Ireland, Australia</span></p> <p><span class="wysiwyg-color-black">Zendesk Sell: United States</span></p> </td> </tr> <tr> <td style="width: 17.4286%;"><span class="wysiwyg-color-black">GoodData Corporation</span></td> <td style="width: 32.5714%;"><span class="wysiwyg-color-black"><a href="https://www.gooddata.com/security" target="_blank" rel="noopener">GoodData Corporation</a> (“GoodData”) is the analytics provider that Zendesk uses in Insights reporting, our legacy analytics feature. Insights is a legacy Service that is not available to new Subscribers and GoodData is only an applicable Sub-processor for a limited number of existing Subscribers using Insights. Where Insights is used, GoodData may Process Service Data from all of the Services used by the relevant Subscriber.</span></td> <td style="width: 25%;"><span class="wysiwyg-color-black">Insights (Legacy Service)</span></td> <td style="width: 25%;"><span class="wysiwyg-color-black">United States</span></td> </tr> <tr> <td style="width: 17.4286%;"><span class="wysiwyg-color-black">SendGrid, Inc.</span></td> <td style="width: 32.5714%;"><span class="wysiwyg-color-black">SendGrid, Inc. (“SendGrid”) is an email campaign service provider used to send notification emails and dashboards to Agents and End-Users. The primary information SendGrid has access to is the email addresses of recipients of the emails and the content of the emails themselves. The content of the emails may include the dashboards Subscriber has chosen to include in the email campaign, chat analytics reports, and chat transcripts that have been exported via email.</span></td> <td style="width: 25%;"><span class="wysiwyg-color-black">Analytics Functionality, Zendesk Sell, Live Chat Functionality</span></td> <td style="width: 25%;"><span class="wysiwyg-color-black">United States</span></td> </tr> <tr> <td style="width: 17.4286%;"><span class="wysiwyg-color-black">Cloudflare, Inc.</span></td> <td style="width: 32.5714%;"><span class="wysiwyg-color-black">Cloudflare, Inc. (“Cloudflare”) provides content distribution, security, abuse prevention and DNS services for web traffic transmitted to and from the Services. This allows Zendesk to efficiently manage traffic and secure the Services. <br><br>The primary information Cloudflare has access to is information in and associated with the Zendesk website URL <span style="color: #464646; background-color: #ffffff;">with which</span> the End-User or Agent is interacting (including End-User or Agent IP address). All information (including Service Data) contained in web traffic transmitted to and from the Services is transmitted through Cloudflare’s systems. Cloudflare also Processes a limited amount of Personal Data (specifically Agent and End-User IP addresses, browser and operating system related information) for logging, security, and abuse prevention purposes.</span></td> <td style="width: 25%;"><span class="wysiwyg-color-black">All</span></td> <td style="width: 25%;"><span class="wysiwyg-color-black">Local (Cloudflare routes traffic to worldwide data centers closest to the user's location. Logging by Cloudflare is performed in the United States.)</span></td> </tr> <tr> <td style="width: 17.4286%;"><span class="wysiwyg-color-black">Pendo.io, Inc.</span></td> <td style="width: 32.5714%;"><span class="wysiwyg-color-black">Pendo.io, Inc. (“Pendo”) is a third-party analytics provider that Zendesk uses to capture how users interact with the Service. Zendesk uses this information to analyze and improve the Services.<br><br>The primary information Pendo has access to is information in and associated with the Zendesk website URL that the Agent and End-User are interacting with, such as time spent on page, items clicked (including Service Data contained in those items), Agent email addresses, End-User email addresses, etc.</span></td> <td style="width: 25%;"><span class="wysiwyg-color-black">All</span></td> <td style="width: 25%;"><span class="wysiwyg-color-black">United States</span></td> </tr> <tr> <td style="width: 17.4286%;"><span class="wysiwyg-color-black">Datadog, Inc.</span></td> <td style="width: 32.5714%;"><span class="wysiwyg-color-black">Datadog, Inc. (“Datadog”) is a third-party logging platform that Zendesk uses for ingesting, parsing, querying and performing analytics on Service application and infrastructure logs (“Logs”). These Logs are then used for debugging, troubleshooting, auditing, reporting, and detecting and alerting on unexpected application behavior. Incidental to the purpose of the Log Processing, Service Data and Personal Data may be Processed by Datadog. Examples of the data that may be in the Logs includes: timestamp, token ID, email address, user agent, username, Account ID, User ID, name, IP address, application paths and parameters, Session IDs, provisioned infrastructure, Ticket and Help Center data, Agent data and other types of Service Data.</span></td> <td style="width: 25%;"><span class="wysiwyg-color-black">All</span></td> <td style="width: 25%;"><span class="wysiwyg-color-black">United States, Germany</span></td> </tr> <tr> <td style="width: 17.4286%;"><span class="wysiwyg-color-black">MongoDB, Inc.</span></td> <td style="width: 32.5714%;"><span class="wysiwyg-color-black">MongoDB, Inc. (“MongoDB”) provides scalable database services used to host select Service Data related to messaging integrations. The primary data MongoDB has access to includes messages exchanged through Sunshine Conversations and other messaging integrations, profile metadata supplied by messaging channels, metadata supplied by SDK integrator/APIs, messaging channel identities and credentials, push notification certificates and API keys, and webhook information.</span></td> <td style="width: 25%;"><span class="wysiwyg-color-black">Sunshine Conversations, Zendesk messaging, WhatsApp Integration and Social Messaging Add-Ons</span></td> <td style="width: 25%;"><span class="wysiwyg-color-black">United States, Ireland, Germany, Japan, Australia</span></td> </tr> <tr> <td style="width: 17.4286%;"><span class="wysiwyg-color-black">Functional Software, Inc.</span></td> <td style="width: 32.5714%;"><span class="wysiwyg-color-black">Functional Software, Inc. ("Sentry") is a cross-platform error monitoring tool with a focus on error reporting. Zendesk uses Sentry to capture errors thrown within the Service to better understand and resolve issues in real-time. Incidental to the purpose of the error monitoring, Service Data and Personal Data may be Processed by Sentry. Examples of the data that may be in the logs include: timestamp, token ID, email address, user agent, username, Account ID, User ID, name, IP address, application paths and parameters, Session IDs, provisioned infrastructure, Ticket and Help Center data, Agent data and other types of Service Data.</span></td> <td style="width: 25%;"><span class="wysiwyg-color-black">All</span></td> <td style="width: 25%;"><span class="wysiwyg-color-black">United States, Germany</span></td> </tr> <tr> <td style="width: 17.4286%;"><span class="wysiwyg-color-black">Google LLC</span></td> <td style="width: 32.5714%;"><span class="wysiwyg-color-black">Google LLC ("Google") supports the translation functionality that is available to Agents within Agent Workspace. If the translation functionality is used by Agents, Google will Process all Service Data that is translated within Agent Workspace.</span></td> <td style="width: 25%;"><span class="wysiwyg-color-black">Translation Functionality within Agent Workspace, Live Chat Functionality</span></td> <td style="width: 25%;"><span class="wysiwyg-color-black">No hosting of Service Data</span></td> </tr> <tr> <td style="width: 17.4286%;"><span class="wysiwyg-color-black">NetApp, Inc.</span></td> <td style="width: 32.5714%;"><span class="wysiwyg-color-black">NetApp, Inc. ("NetApp") provides services used to cache Subscribers' tickets for export within the Services. NetApp Processes the Service Data (including any Personal Data) contained within Subscribers' tickets and all associated metadata, which may include without limitation Agent data, Account IDs, User IDs, email addresses, and IP addresses.</span></td> <td style="width: 25%;"><span class="wysiwyg-color-black">Ticketing Functionality</span></td> <td style="width: 25%;"><span class="wysiwyg-color-black">United States, Germany, Japan, Australia</span></td> </tr> <tr> <td style="width: 17.4286%;"><span class="wysiwyg-color-black">OpenAI, L.L.C.</span></td> <td style="width: 32.5714%;"><span class="wysiwyg-color-black">OpenAI, L.L.C. ("OpenAI") provides services to support generative artificial intelligence functionality within (a) the Advanced AI Add-On to the Zendesk Services, including, without limitation, automated summarization of correspondence, text revision, and text completion, (b) AI agents, and (c) Zendesk Services with features powered by OpenAI, where Subscriber enables such features. OpenAI Processes the Service Data contained within the content of Subscribers' tickets and the Services to which the Advanced AI Add-On applies. The Advanced AI Add-On, and use of OpenAI as a Sub-processor, is optional and may be enabled by Subscribers.</span></td> <td style="width: 25%;"><span class="wysiwyg-color-black">OpenAI functionality within Advanced AI Add-On, AI agents, and All Zendesk Services where OpenAI functionality is enabled</span></td> <td style="width: 25%;"><span class="wysiwyg-color-black">No hosting of Service Data</span></td> </tr> <tr> <td style="width: 17.4286%;"><span class="wysiwyg-color-black">Snowflake Inc.</span></td> <td style="width: 32.5714%;"><span class="wysiwyg-color-black">Snowflake Inc. ("Snowflake") provides data warehouse services underlying the Zendesk platform, allowing for efficient provision and trend analysis of the Services and day to day business operations, as well as supporting advanced Analytics Functionality available to Subscribers. Snowflake may access a copy of all Service Data for the above-referenced purposes.</span></td> <td style="width: 25%;"><span class="wysiwyg-color-black">All</span></td> <td style="width: 25%;"><span class="wysiwyg-color-black">United States, Germany</span></td> </tr> <tr> <td style="width: 17.4286%;"><span class="wysiwyg-color-black">Confluent, Inc.</span></td> <td style="width: 32.5714%;"><span class="wysiwyg-color-black">Confluent, Inc. (“Confluent”) provides the infrastructure for Kafka clusters where all tickets and agent activity data flow through. Data Processed through Confluence includes ticket data and user activities, such as type of task, timestamp and agent ID. The use of Zendesk WFM (Tymeshift), and the applicability of Confluent as a Sub-processor, is optional and may be enabled by Subscribers.</span></td> <td style="width: 25%;"><span class="wysiwyg-color-black">Zendesk WFM (Tymeshift)</span></td> <td style="width: 25%;"><span class="wysiwyg-color-black">United States</span></td> </tr> <tr style="height: 111px;"> <td style="width: 17.4286%; height: 111px;"><span class="wysiwyg-color-black">The Rocket Science Group LLC</span></td> <td style="width: 32.5714%; height: 111px;"> <span class="wysiwyg-color-black">The Rocket Science Group LLC (“Mailchimp") is used to send emails to End-Users and Agents (e.g., notifications and CSAT surveys) within Zendesk QA (Klaus).</span> <span class="wysiwyg-color-black">The primary Service Data Processed by Mailchimp includes recipients' names and email addresses. The use of Zendesk QA (Klaus), and the applicability of Mailchimp as a Sub-processor, is optional and may be enabled by Subscribers.</span> </td> <td style="width: 25%; height: 111px;"><span class="wysiwyg-color-black">Zendesk QA (Klaus)</span></td> <td style="width: 25%; height: 111px;"><span class="wysiwyg-color-black">United States</span></td> </tr> <tr style="height: 156px;"> <td style="width: 17.4286%; height: 156px;"><span class="wysiwyg-color-black">Microsoft Corporation</span></td> <td style="width: 32.5714%; height: 156px;"> <p class="p1"><span class="wysiwyg-color-black">Microsoft Corporation ("Microsoft") hosts large language models used to provide machine learning/artificial intelligence automated features within Zendesk QA (Klaus). Microsoft Processes the Service Data contained in customer conversations. The use of Zendesk QA (Klaus), and the applicability of Microsoft as a Sub-processor, is optional and may be enabled by Subscribers.</span></p> </td> <td style="width: 25%; height: 156px;"><span class="wysiwyg-color-black">Zendesk QA (Klaus)</span></td> <td style="width: 25%; height: 156px;"><span class="wysiwyg-color-black">United States, France, Netherlands, Sweden</span></td> </tr> <tr> <td style="width: 17.4286%;"><span class="wysiwyg-color-black">Google Cloud EMEA Limited</span></td> <td style="width: 32.5714%;"> <p class="p1"><span class="wysiwyg-color-black">Google Cloud EMEA Limited ("Google EMEA") hosts large language models used to provide machine learning/artificial intelligence automated features within Zendesk QA (Klaus). Google EMEA Processes the Service Data contained in customer conversations. The use of Zendesk QA (Klaus), and the use of Google EMEA as a Sub-processor, is optional and may be enabled by Subscribers.</span></p> </td> <td style="width: 25%;"><span class="wysiwyg-color-black">Zendesk QA (Klaus)</span></td> <td style="width: 25%;"><span class="wysiwyg-color-black">No hosting of Service Data</span></td> </tr> <tr> <td style="width: 17.4286%;"><span class="wysiwyg-color-black">Deepgram Inc.</span></td> <td style="width: 32.5714%;"> <p class="p1"><span class="wysiwyg-color-black">Deepgram Inc. ("Deepgram") provides services that support voice-related features within Zendesk QA (Klaus), including generating transcripts and providing analysis of such recordings and transcripts. Deepgram Processes the Service Data contained in voice recordings. The use of Zendesk QA (Klaus), and the applicability of Deepgram as a Sub-processor, is optional and may be enabled by Subscribers.</span></p> </td> <td style="width: 25%;"><span class="wysiwyg-color-black">Zendesk QA (Klaus)</span></td> <td style="width: 25%;"><span class="wysiwyg-color-black">United States</span></td> </tr> <tr> <td style="width: 17.4286%;"><span class="wysiwyg-color-black">MongoDB, Inc.</span></td> <td style="width: 32.5714%;"> <p class="p1"><span class="wysiwyg-color-black">MongoDB, Inc. (“MongoDB”) provides scalable database services used to host select Service Data related to messaging within Ultimate Functionality. The primary data MongoDB has access to includes data within chat messages exchanged through Ultimate Functionality, which may include names, email addresses, phone numbers, and order numbers. The use of Ultimate Functionality, and the applicability of MongoDB as a Sub-processor for this functionality, is optional and may be enabled by Subscribers.</span></p> </td> <td style="width: 25%;"><span class="wysiwyg-color-black">Ultimate Functionality</span></td> <td style="width: 25%;"><span class="wysiwyg-color-black">Belgium or United States</span></td> </tr> <tr> <td style="width: 17.4286%;"><span class="wysiwyg-color-black">Microsoft Ireland Operations Limited</span></td> <td style="width: 32.5714%;"> <p class="p1"><span class="wysiwyg-color-black">Microsoft Ireland Operations Limited ("Microsoft") hosts large language models used to provide machine learning/artificial intelligence automated features within Ultimate Functionality. Microsoft Processes the Service Data contained in chat logs. The use of Ultimate Functionality, and the applicability of Microsoft as a Sub-processor for this functionality, is optional and may be enabled by Subscribers.</span></p> </td> <td style="width: 25%;"><span class="wysiwyg-color-black">Ultimate Functionality</span></td> <td style="width: 25%;"><span class="wysiwyg-color-black">No hosting of Service Data</span></td> </tr> <tr> <td style="width: 17.4286%;"><span class="wysiwyg-color-black">Aiven Oy</span></td> <td style="width: 32.5714%;"> <p class="p1"><span class="wysiwyg-color-black">Aiven Oy ("Aiven" provides search and data analytics functionality within Ultimate Functionality. The primary Service Data that Aiven may access includes End-User messages. The use of Ultimate Functionality, and the applicability of Aiven as a Sub-processor for this functionality, is optional and may be enabled by Subscribers.</span></p> </td> <td style="width: 25%;"><span class="wysiwyg-color-black">Ultimate Functionality</span></td> <td style="width: 25%;"><span class="wysiwyg-color-black">Belgium or United States</span></td> </tr> <tr> <td style="width: 17.4286%;"><span class="wysiwyg-color-black">Functional Software, Inc.</span></td> <td style="width: 32.5714%;"> <p class="p1"><span class="wysiwyg-color-black">Functional Software, Inc. ("Sentry") is a cross-platform error monitoring tool used to capture errors thrown within Ultimate Functionality and provide error reporting to better understand and resolve issues in real-time. Incidental to the purpose of the error monitoring, Service Data and Personal Data may be Processed by Sentry within logs, including, for example, IP addresses and User IDs. The use of Ultimate Functionality, and the applicability of Sentry as a Sub-processor for this functionality, is optional and may be enabled by Subscribers.</span></p> </td> <td style="width: 25%;"><span class="wysiwyg-color-black">Ultimate Functionality</span></td> <td style="width: 25%;"><span class="wysiwyg-color-black">United States</span></td> </tr> <tr> <td style="width: 17.4286%;"><span class="wysiwyg-color-black">Raintank, Inc.</span></td> <td style="width: 32.5714%;"> <p class="p1"><span class="wysiwyg-color-black">Raintain, Inc. ("Grafana Labs") provides logging and observability functionality within Ultimate Functionality. Incidental to the purpose of the logging functionality, Service Data may be Processed by Grafana Labs. Examples of the data that may be included in the logs are user names, email addresses, bot configuration, and system events. The use of Ultimate Functionality, and the applicability of Grafana Labs as a Sub-processor for this functionality, is optional and may be enabled by Subscribers.</span></p> </td> <td style="width: 25%;"><span class="wysiwyg-color-black">Ultimate Functionality</span></td> <td style="width: 25%;"><span class="wysiwyg-color-black">Belgium or United States</span></td> </tr> </tbody> </table> <h2 id="01J6HXDJW56DDSG39BYBFH67PB"><span class="wysiwyg-color-black">Innovation Services Sub-processors</span></h2> <p class="p1">Zendesk Sell is supported by additional Innovation Services Sub-processors, which can be viewed by expanding below.</p> <div class="card"> <div id="hd_up" class="card-header"><span class="wysiwyg-color-black"><button class="btn btn-link" data-bs-target="#service_spec" data-bs-toggle="collapse">» Service Specific Sub-processors</button></span></div> <div id="service_spec" class="collapse hide"> <div class="card-body"> <div class="body"> <table style="width: 600px; height: 206px;"> <tbody> <tr style="height: 67px;"> <td style="width: 86px; height: 67px;"><span class="wysiwyg-color-black">Entity Name</span></td> <td style="width: 277px; height: 67px;"><span class="wysiwyg-color-black">Purpose and Data Processed</span></td> <td style="width: 103px; height: 67px;"><span class="wysiwyg-color-black">Applicable Services</span></td> <td style="width: 89px; height: 67px;"><span class="wysiwyg-color-black">Data Hosting Location</span></td> </tr> <tr style="height: 223px;"> <td style="width: 86px; height: 139px;"><span class="wysiwyg-color-black">APIHub, Inc.</span></td> <td style="width: 277px; height: 139px;"><span class="wysiwyg-color-black">APIHub, Inc. ("Clearbit") is a third party marketing data engine that Zendesk uses within the Reach functionality available in Zendesk Sell. Reach is optional and may be enabled by Subscribers. The primary Service Data Processed by Clearbit includes lead name, lead email address, lead company name, lead company website, contact name, contact email address, contact company name, and contact company address.</span></td> <td style="width: 103px; height: 139px;"><span class="wysiwyg-color-black">Zendesk Sell</span></td> <td style="width: 89px; height: 139px;"><span class="wysiwyg-color-black">United States</span></td> </tr> </tbody> </table> </div> </div> </div> </div> <h2 id="01J6HXDJW57277N0FQH7WP4KZ7"><span class="wysiwyg-color-black">Zendesk Group Sub-processors</span></h2> <p><span class="wysiwyg-color-black">The following entities are members of the Zendesk Group. Accordingly, they may function as Sub-processors to provide the Services.</span></p> <table style="width: 407px;"> <tbody> <tr> <td style="width: 289px;"><span class="wysiwyg-color-black">Entity Name</span></td> <td style="width: 118px;"><span class="wysiwyg-color-black">Country</span></td> </tr> <tr> <td style="width: 289px;"> <p><span class="wysiwyg-color-black">Zendesk, Inc.</span><br><span class="wysiwyg-color-black">FutureSimple Inc.</span><br><span class="wysiwyg-color-black">ZD Sub Holdings</span><br><span class="wysiwyg-color-black">Smooch Technologies US Inc.</span></p> <p><span class="wysiwyg-color-black">Tymeshift, Inc.</span></p> </td> <td style="width: 118px;"><span class="wysiwyg-color-black">United States</span></td> </tr> <tr> <td style="width: 289px;"><span class="wysiwyg-color-black">Zendesk International Limited</span></td> <td style="width: 118px;"><span class="wysiwyg-color-black">Ireland</span></td> </tr> <tr> <td style="width: 289px;"><span class="wysiwyg-color-black">Zendesk ApS</span></td> <td style="width: 118px;"><span class="wysiwyg-color-black">Denmark</span></td> </tr> <tr> <td style="width: 289px;"> <p><span class="wysiwyg-color-black">Zendesk GmbH</span></p> <p><span class="wysiwyg-color-black">Ultimate.ai GmbH</span></p> </td> <td style="width: 118px;"><span class="wysiwyg-color-black">Germany</span></td> </tr> <tr> <td style="width: 289px;"><span class="wysiwyg-color-black">Zendesk Pty., Ltd</span></td> <td style="width: 118px;"><span class="wysiwyg-color-black">Australia</span></td> </tr> <tr> <td style="width: 289px;"> <p><span class="wysiwyg-color-black">Zendesk UK Limited</span></p> <p><span class="wysiwyg-color-black">Ultimate.ai Ltd</span></p> </td> <td style="width: 118px;"><span class="wysiwyg-color-black">United Kingdom</span></td> </tr> <tr> <td style="width: 289px;"><span class="wysiwyg-color-black">Zendesk Incorporated</span></td> <td style="width: 118px;"><span class="wysiwyg-color-black">Philippines</span></td> </tr> <tr> <td style="width: 289px;"><span class="wysiwyg-color-black">Zendesk Singapore Pte. Ltd.</span></td> <td style="width: 118px;"><span class="wysiwyg-color-black">Singapore</span></td> </tr> <tr> <td style="width: 289px;"><span class="wysiwyg-color-black">Zendesk Brasil Software Corporativo LTDA</span></td> <td style="width: 118px;"><span class="wysiwyg-color-black">Brazil</span></td> </tr> <tr> <td style="width: 289px;"><span class="wysiwyg-color-black">Kabushiki Kaisha Zendesk</span></td> <td style="width: 118px;"><span class="wysiwyg-color-black">Japan</span></td> </tr> <tr> <td style="width: 289px;"><span class="wysiwyg-color-black">Zendesk France SAS</span></td> <td style="width: 118px;"><span class="wysiwyg-color-black">France</span></td> </tr> <tr> <td style="width: 289px;"><span class="wysiwyg-color-black">Base sp. z o. o. (Base spółka z ograniczoną odpowiedzialnością)</span></td> <td style="width: 118px;"><span class="wysiwyg-color-black">Poland</span></td> </tr> <tr> <td style="width: 289px;"><span class="wysiwyg-color-black">Smooch Technologies ULC</span></td> <td style="width: 118px;"><span class="wysiwyg-color-black">Canada</span></td> </tr> <tr> <td style="width: 289px;"><span class="wysiwyg-color-black">Zendesk Technologies Private Limited</span></td> <td style="width: 118px;"><span class="wysiwyg-color-black">India</span></td> </tr> <tr> <td style="width: 289px;"><span class="wysiwyg-color-black">Zendesk Korea LLC</span></td> <td style="width: 118px;"><span class="wysiwyg-color-black">South Korea</span></td> </tr> <tr> <td style="width: 289px;"> <p><span class="wysiwyg-color-black">Cleverly, Unipessoal, LDA</span></p> <p><span class="wysiwyg-color-black">Tymeshift Portugal, Unipessoal Lda</span></p> </td> <td style="width: 118px;"><span class="wysiwyg-color-black">Portugal</span></td> </tr> <tr> <td style="width: 289px;"><span class="wysiwyg-color-black">Zendesk Technologies Spain S.L.</span></td> <td style="width: 118px;"><span class="wysiwyg-color-black">Spain</span></td> </tr> <tr> <td style="width: 289px;"><span class="wysiwyg-color-black">Zendesk, S. de R.L. de C.V.</span></td> <td style="width: 118px;"><span class="wysiwyg-color-black">Mexico</span></td> </tr> <tr> <td style="width: 289px;"><span class="wysiwyg-color-black">Zendesk Sweden AB</span></td> <td style="width: 118px;"><span class="wysiwyg-color-black">Sweden</span></td> </tr> <tr> <td style="width: 289px;"><span class="wysiwyg-color-black">Zendesk Netherlands B.V.</span></td> <td style="width: 118px;"><span class="wysiwyg-color-black">Netherlands</span></td> </tr> <tr> <td style="width: 289px;"><span class="wysiwyg-color-black">Zendesk Italy S.r.l.</span></td> <td style="width: 118px;"><span class="wysiwyg-color-black">Italy</span></td> </tr> <tr> <td style="width: 289px;"><span class="wysiwyg-color-black">Tymeshift doo Novi Sad</span></td> <td style="width: 118px;"><span class="wysiwyg-color-black">Serbia</span></td> </tr> <tr> <td style="width: 289px;"><span class="wysiwyg-color-black">Qualitista OÜ</span></td> <td style="width: 118px;"><span class="wysiwyg-color-black">Estonia</span></td> </tr> <tr> <td style="width: 289px;"><span class="wysiwyg-color-black">Ultimate Enterprises Oy</span></td> <td style="width: 118px;"><span class="wysiwyg-color-black">Finland</span></td> </tr> </tbody> </table> <h2 id="01J6HXDJW69KJDKEST6SRH5A25"><span class="wysiwyg-color-black">Content Delivery Networks</span></h2> <p><span class="wysiwyg-color-black">As explained above, Zendesk’s Services may use content delivery networks (“CDNs”) to provide the Services, for security purposes, and to optimize content delivery. CDNs do not have access to Service Data but are commonly used systems of distributed services that deliver content based on the geographic location of the individual accessing the content and the origin of the content provider. Website content served to website visitors and domain name information may be stored with a CDN to expedite transmission, and information transmitted across a CDN may be accessed by that CDN to enable its functions. The following describes the use of CDNs by Zendesk’s Services.</span></p> </div> <table style="height: 133px;"> <tbody> <tr style="height: 44px;"> <td style="height: 44px; width: 96.4219px;"><span class="wysiwyg-color-black">CDN Provider</span></td> <td style="height: 44px; width: 80.7344px;"><span class="wysiwyg-color-black">Services Using CDN</span></td> <td style="height: 44px; width: 67.7656px;"><span class="wysiwyg-color-black">CDN Location</span></td> <td style="height: 44px; width: 410.047px;"><span class="wysiwyg-color-black">Description of CDN Services</span></td> </tr> <tr style="height: 89px;"> <td style="height: 89px; width: 96.4219px;"><span class="wysiwyg-color-black">Amazon Web Services, Inc.</span></td> <td style="height: 89px; width: 80.7344px;"><span class="wysiwyg-color-black">All Zendesk Services</span></td> <td style="height: 89px; width: 67.7656px;"><span class="wysiwyg-color-black">Global</span></td> <td style="height: 89px; width: 410.047px;"><span class="wysiwyg-color-black">Public website content served to website visitors may be stored with Amazon Web Services, Inc., and transmitted by Amazon Web Services, Inc., to website visitors, to expedite transmission.</span></td> </tr> </tbody> </table> <p> </p> </div> </div> </div> </div> <p><span class="wysiwyg-color-black">Zendesk, Inc. (“Zendesk”) uses certain Sub-processors (including members of the Zendesk Group and third parties, as listed below) and content delivery networks to assist it in providing the Zendesk Services as described in the <a href="https://www.zendesk.com/company/agreements-and-terms/master-subscription-agreement/" target="_blank" rel="noopener">Main Services Agreement</a> ("MSA”). Defined terms used herein shall have the same meaning as defined in the MSA.</span></p> <h2 id="01J8TV99S8175EXHJBE5WJ7DQT"><span class="wysiwyg-color-black">What is a Sub-processor</span></h2> <p><span class="wysiwyg-color-black">A Sub-processor is a third-party data processor engaged by Zendesk, including entities from the Zendesk Group, who receives Service Data (which may contain Personal Data) from Zendesk for Processing on behalf of our Subscribers and in accordance with our Subscribers' instructions (as communicated by Zendesk) and the terms of its written subcontract. Zendesk engages different types of Sub-processors to perform various functions as explained in the tables below.</span></p> <h2 id="01J8TV99S8FSY8NQF30P0C9JFV"><span class="wysiwyg-color-black">Due Diligence</span></h2> <p><span class="wysiwyg-color-black">Zendesk undertakes to use a commercially reasonable selection process by which it evaluates the security, privacy and confidentiality practices of proposed Sub-processors.</span></p> <h2 id="01J8TV99S931KBDHQ71JRJ2ZS2"><span class="wysiwyg-color-black">Contractual Safeguards</span></h2> <p><span class="wysiwyg-color-black">Zendesk generally requires its Sub-processors to satisfy equivalent obligations as those required from Zendesk (as a Data Processor) as set forth in Zendesk’s Data Processing Agreement (“DPA”), including but not limited to the requirements to:</span></p> <ul> <li><span class="wysiwyg-color-black">Process Personal Data in accordance with data controller’s (i.e., Subscriber’s) documented instructions (as communicated in writing to the relevant Sub-processor by Zendesk);</span></li> <li><span class="wysiwyg-color-black">In connection with their sub-processing activities, use only personnel who are reliable and subject to a contractually binding obligation to observe data privacy and security, to the extent applicable, pursuant to applicable data protection laws;</span></li> <li><span class="wysiwyg-color-black">Provide regular training in security and data protection to personnel to whom they grant access to Personal Data;</span></li> <li><span class="wysiwyg-color-black">Implement and maintain appropriate technical and organizational measures (including measures consistent with those to which Zendesk is contractually committed to adhere to insofar as they are equally relevant to the Sub-processor’s Processing of Personal Data on Zendesk’s behalf) and provide an annual certification that evidences compliance with this obligation. In the absence of such certification Zendesk reserves the right to audit the Sub-processor;</span></li> <li><span class="wysiwyg-color-black">Promptly inform Zendesk about any actual or potential security breach; and</span></li> <li><span class="wysiwyg-color-black">Cooperate with Zendesk in order to deal with requests from data controllers, data subjects or data protection authorities, as applicable.</span></li> </ul> <p><span class="wysiwyg-color-black">Sub-processors which incidentally have access to Your Service Data in Innovation Services and are used to provide specific features or components of the product outside of the core hosting of Service Data (“Innovation Service Specific Sub-processors”) are regularly reviewed by Zendesk to ensure they work towards implementing each of the standards described in this Section. However, Innovation Service Specific Sub-processors may not currently meet all of the measures identified above.</span></p> <p><span class="wysiwyg-color-black">This policy does not give Subscribers any additional rights or remedies and should not be construed as a binding agreement. The information herein is only provided to illustrate Zendesk’s engagement process for Sub-processors as well as to provide the actual list of third party Sub-processors and content delivery networks used by Zendesk as of the date of this policy (which Zendesk may use in the delivery and support of its Services).</span></p> <p><span class="wysiwyg-color-black">If you are a Zendesk Subscriber and wish to enter into our DPA, please see our Trust Center at <a href="https://www.zendesk.com/trust-center/" target="_blank" rel="noopener">https://www.zendesk.com/trust-center/</a>.</span></p> <h2 id="01J8TV99SB6CWACRFY2B41CN6B"><span class="wysiwyg-color-black">Process to Engage New Sub-processors:</span></h2> <p><span class="wysiwyg-color-black">For all Subscribers who have executed Zendesk’s standard DPA, Zendesk will provide notice via this policy of updates to the list of Sub-processors that are utilized or which Zendesk proposes to utilize to deliver its Services. Zendesk undertakes to keep this list updated regularly to enable its Subscribers to stay informed of the scope of sub-processing associated with the Zendesk Services. Zendesk Subscribers may subscribe to receive notifications of updates to this policy by clicking “Follow” at the top of this policy.</span></p> <p><span class="wysiwyg-color-black">Pursuant to the DPA, a Subscriber may object in writing to the Processing of its Personal Data by a newly appointed Sub-processor within thirty (30) days following the update of this policy and such objection shall describe Subscriber's legitimate reason(s) for objection. If Subscriber does not object during such time period, the new Sub-processor(s) shall be deemed accepted.</span></p> <p><span class="wysiwyg-color-black">If a Subscriber objects to the use of a newly appointed Sub-processor pursuant to the process provided under the DPA, Zendesk shall have the right to cure the objection through one of the following options (to be selected at Zendesk’s sole discretion) by either:</span></p> <p><span class="wysiwyg-color-black">(a) instructing the Sub-processor to cease the Processing of Subscriber's Personal Data, in which event the DPA shall continue unaffected; or (b) allowing Subscriber to terminate their DPA and any related services agreement with Zendesk immediately and provide it with a pro rata reimbursement of any sums paid in advance for Services to be provided, but not yet received by Subscriber as of the effective date of termination.</span></p> <p><span class="wysiwyg-color-black">The following is an up-to-date list (as of the date of this policy) of the names, entity type, and locations of Zendesk Sub-processors and content delivery networks (including members of the Zendesk Group and third parties):</span></p> <h2 id="01J8TV99SBJGJFP69JDDTME782"><span class="wysiwyg-color-black">Infrastructure Sub-processors – Service Data Storage and Processing</span></h2> <p><span class="wysiwyg-color-black">Zendesk owns or controls access to the infrastructure that Zendesk uses to host and Process Service Data submitted to the Services, other than as set forth herein. Currently, the Zendesk production systems used for hosting Service Data for the Services are located in the infrastructure Sub-processors listed below. Subscriber accounts are typically established in one of these regions based on where the Subscriber is located, but may be shifted among locations to ensure performance and availability of the Services. The following table describes the legal entities engaged by Zendesk in the storage of Service Data. Zendesk also uses additional services provided by these Sub-processors to Process Service Data as needed to provide the Services.</span></p> <table> <tbody> <tr> <td><span class="wysiwyg-color-black">Entity Name</span></td> <td><span class="wysiwyg-color-black">Purpose</span></td> <td><span class="wysiwyg-color-black">Data Hosting Location</span></td> </tr> <tr> <td><span class="wysiwyg-color-black">Amazon Web Services, Inc.</span></td> <td><span class="wysiwyg-color-black">Cloud Service Provider for all Zendesk features and functionality</span></td> <td><span class="wysiwyg-color-black">United States, Ireland, Germany, United Kingdom, Japan, Australia</span></td> </tr> <tr> <td><span class="wysiwyg-color-black">Google LLC</span></td> <td><span class="wysiwyg-color-black">Cloud Service Provider for Zendesk WFM (Tymeshift)</span></td> <td><span class="wysiwyg-color-black">United States, Germany</span></td> </tr> <tr> <td><span class="wysiwyg-color-black">Google Cloud EMEA Limited</span></td> <td><span class="wysiwyg-color-black">Cloud Service Provider for Zendesk QA (Klaus)</span></td> <td><span class="wysiwyg-color-black">Germany</span></td> </tr> <tr> <td><span class="wysiwyg-color-black">Google Cloud EMEA Limited</span></td> <td><span class="wysiwyg-color-black">Cloud Service Provider for Ultimate Functionality</span></td> <td><span class="wysiwyg-color-black">Belgium or United States</span></td> </tr> </tbody> </table> <h2 id="01J8TV99SB5WBKZVV6BP4ESNBA"><span class="wysiwyg-color-black">Service Specific Sub-processors</span></h2> <p><span class="wysiwyg-color-black">Zendesk works with certain third parties to provide specific functionality within the Services. These providers are the Sub-processors set forth below. In order to provide the relevant functionality, these Sub-processors access and Process Service Data. Their use is limited to the indicated Services.</span></p> <p><span class="wysiwyg-color-black">If Subscriber has purchased the Zendesk Suite or Sales Suite, the Sub-processors used for the Suites will be in accordance with the Sub-processors listed for the underlying Services that make up the Zendesk Suite or Sales Suite as detailed in this policy. Definitions for the terms used to refer to the Applicable Services included below can be found in the Service-Specific Supplemental Terms found here: <a href="/hc/en-us/articles/4408831944730" target="_blank" rel="noopener">https://support.zendesk.com/hc/en-us/articles/4408831944730</a>. For reference, such definitions are as follows: </span></p> <ul> <li aria-level="1"><span class="wysiwyg-color-black"><strong>Ticketing System Functionality</strong>: means Zendesk Support and help desk functionality, email support functionality and Agent Workspace functionality available within Zendesk Suite.</span></li> <li aria-level="1"><span class="wysiwyg-color-black"><strong>Voice Functionality</strong>: means Zendesk Talk and call center software available within Zendesk Suite.</span></li> <li aria-level="1"><span class="wysiwyg-color-black"><strong>Analytics Functionality</strong>: means Zendesk Explore and reporting and analytics functionality available within Zendesk Suite.</span></li> </ul> <table style="border-collapse: collapse; width: 100%;" border="1"> <tbody> <tr> <td style="width: 17.4286%;"><span class="wysiwyg-color-black">Entity Name</span></td> <td style="width: 32.5714%;"><span class="wysiwyg-color-black">Purpose and Data Processed</span></td> <td style="width: 25%;"><span class="wysiwyg-color-black">Applicable Services</span></td> <td style="width: 25%;"><span class="wysiwyg-color-black">Data Hosting Location</span></td> </tr> <tr> <td style="width: 17.4286%;"><span class="wysiwyg-color-black">Twilio, Inc.</span></td> <td style="width: 32.5714%;"><span class="wysiwyg-color-black">Zendesk Talk’s cloud center software is built on <a href="https://www.twilio.com/docs/usage/security" target="_blank" rel="noopener">Twilio, Inc.’s</a> (“Twilio”) development platform. Twilio’s development platform provides the APIs from which Zendesk Talk accesses the telecommunications infrastructure, including phone numbers, voice minutes, web client, and phone call recording and transcription. Twilio has access to Subscribers’ and End-Users’ information as needed to deliver the Talk and Text messages between Subscribers and End-Users. This includes Service Data contained in the messages and the Personal Data of Subscribers’ Agents and End-Users as needed to send and deliver the messages.</span></td> <td style="width: 25%;"><span class="wysiwyg-color-black">Voice Functionality, Zendesk Sell</span></td> <td style="width: 25%;"> <br> <p><span class="wysiwyg-color-black">Voice Functionality: United States, Ireland, Australia</span></p> <p><span class="wysiwyg-color-black">Zendesk Sell: United States</span></p> </td> </tr> <tr> <td style="width: 17.4286%;"><span class="wysiwyg-color-black">GoodData Corporation</span></td> <td style="width: 32.5714%;"><span class="wysiwyg-color-black"><a href="https://www.gooddata.com/security" target="_blank" rel="noopener">GoodData Corporation</a> (“GoodData”) is the analytics provider that Zendesk uses in Insights reporting, our legacy analytics feature. Insights is a legacy Service that is not available to new Subscribers and GoodData is only an applicable Sub-processor for a limited number of existing Subscribers using Insights. Where Insights is used, GoodData may Process Service Data from all of the Services used by the relevant Subscriber.</span></td> <td style="width: 25%;"><span class="wysiwyg-color-black">Insights (Legacy Service)</span></td> <td style="width: 25%;"><span class="wysiwyg-color-black">United States</span></td> </tr> <tr> <td style="width: 17.4286%;"><span class="wysiwyg-color-black">SendGrid, Inc.</span></td> <td style="width: 32.5714%;"><span class="wysiwyg-color-black">SendGrid, Inc. (“SendGrid”) is an email campaign service provider used to send notification emails and dashboards to Agents and End-Users. The primary information SendGrid has access to is the email addresses of recipients of the emails and the content of the emails themselves. The content of the emails may include the dashboards Subscriber has chosen to include in the email campaign, chat analytics reports, and chat transcripts that have been exported via email.</span></td> <td style="width: 25%;"><span class="wysiwyg-color-black">Analytics Functionality, Zendesk Sell, Live Chat Functionality</span></td> <td style="width: 25%;"><span class="wysiwyg-color-black">United States</span></td> </tr> <tr> <td style="width: 17.4286%;"><span class="wysiwyg-color-black">Cloudflare, Inc.</span></td> <td style="width: 32.5714%;"><span class="wysiwyg-color-black">Cloudflare, Inc. (“Cloudflare”) provides content distribution, security, abuse prevention and DNS services for web traffic transmitted to and from the Services. This allows Zendesk to efficiently manage traffic and secure the Services. <br><br>The primary information Cloudflare has access to is information in and associated with the Zendesk website URL <span style="color: #464646; background-color: #ffffff;">with which</span> the End-User or Agent is interacting (including End-User or Agent IP address). All information (including Service Data) contained in web traffic transmitted to and from the Services is transmitted through Cloudflare’s systems. Cloudflare also Processes a limited amount of Personal Data (specifically Agent and End-User IP addresses, browser and operating system related information) for logging, security, and abuse prevention purposes.</span></td> <td style="width: 25%;"><span class="wysiwyg-color-black">All</span></td> <td style="width: 25%;"><span class="wysiwyg-color-black">Local (Cloudflare routes traffic to worldwide data centers closest to the user's location. Logging by Cloudflare is performed in the United States.)</span></td> </tr> <tr> <td style="width: 17.4286%;"><span class="wysiwyg-color-black">Pendo.io, Inc.</span></td> <td style="width: 32.5714%;"><span class="wysiwyg-color-black">Pendo.io, Inc. (“Pendo”) is a third-party analytics provider that Zendesk uses to capture how users interact with the Service. Zendesk uses this information to analyze and improve the Services.<br><br>The primary information Pendo has access to is information in and associated with the Zendesk website URL that the Agent and End-User are interacting with, such as time spent on page, items clicked (including Service Data contained in those items), Agent email addresses, End-User email addresses, etc.</span></td> <td style="width: 25%;"><span class="wysiwyg-color-black">All</span></td> <td style="width: 25%;"><span class="wysiwyg-color-black">United States</span></td> </tr> <tr> <td style="width: 17.4286%;"><span class="wysiwyg-color-black">Datadog, Inc.</span></td> <td style="width: 32.5714%;"><span class="wysiwyg-color-black">Datadog, Inc. (“Datadog”) is a third-party logging platform that Zendesk uses for ingesting, parsing, querying and performing analytics on Service application and infrastructure logs (“Logs”). These Logs are then used for debugging, troubleshooting, auditing, reporting, and detecting and alerting on unexpected application behavior. Incidental to the purpose of the Log Processing, Service Data and Personal Data may be Processed by Datadog. Examples of the data that may be in the Logs includes: timestamp, token ID, email address, user agent, username, Account ID, User ID, name, IP address, application paths and parameters, Session IDs, provisioned infrastructure, Ticket and Help Center data, Agent data and other types of Service Data.</span></td> <td style="width: 25%;"><span class="wysiwyg-color-black">All</span></td> <td style="width: 25%;"><span class="wysiwyg-color-black">United States, Germany</span></td> </tr> <tr> <td style="width: 17.4286%;"><span class="wysiwyg-color-black">MongoDB, Inc.</span></td> <td style="width: 32.5714%;"><span class="wysiwyg-color-black">MongoDB, Inc. (“MongoDB”) provides scalable database services used to host select Service Data related to messaging integrations. The primary data MongoDB has access to includes messages exchanged through Sunshine Conversations and other messaging integrations, profile metadata supplied by messaging channels, metadata supplied by SDK integrator/APIs, messaging channel identities and credentials, push notification certificates and API keys, and webhook information.</span></td> <td style="width: 25%;"><span class="wysiwyg-color-black">Sunshine Conversations, Zendesk messaging, WhatsApp Integration and Social Messaging Add-Ons</span></td> <td style="width: 25%;"><span class="wysiwyg-color-black">United States, Ireland, Germany, Japan, Australia</span></td> </tr> <tr> <td style="width: 17.4286%;"><span class="wysiwyg-color-black">Functional Software, Inc.</span></td> <td style="width: 32.5714%;"><span class="wysiwyg-color-black">Functional Software, Inc. ("Sentry") is a cross-platform error monitoring tool with a focus on error reporting. Zendesk uses Sentry to capture errors thrown within the Service to better understand and resolve issues in real-time. Incidental to the purpose of the error monitoring, Service Data and Personal Data may be Processed by Sentry. Examples of the data that may be in the logs include: timestamp, token ID, email address, user agent, username, Account ID, User ID, name, IP address, application paths and parameters, Session IDs, provisioned infrastructure, Ticket and Help Center data, Agent data and other types of Service Data.</span></td> <td style="width: 25%;"><span class="wysiwyg-color-black">All</span></td> <td style="width: 25%;"><span class="wysiwyg-color-black">United States, Germany</span></td> </tr> <tr> <td style="width: 17.4286%;"><span class="wysiwyg-color-black">Google LLC</span></td> <td style="width: 32.5714%;"><span class="wysiwyg-color-black">Google LLC ("Google") supports the translation functionality that is available to Agents within Agent Workspace. If the translation functionality is used by Agents, Google will Process all Service Data that is translated within Agent Workspace.</span></td> <td style="width: 25%;"><span class="wysiwyg-color-black">Translation Functionality within Agent Workspace, Live Chat Functionality</span></td> <td style="width: 25%;"><span class="wysiwyg-color-black">No hosting of Service Data</span></td> </tr> <tr> <td style="width: 17.4286%;"><span class="wysiwyg-color-black">NetApp, Inc.</span></td> <td style="width: 32.5714%;"><span class="wysiwyg-color-black">NetApp, Inc. ("NetApp") provides services used to cache Subscribers' tickets for export within the Services. NetApp Processes the Service Data (including any Personal Data) contained within Subscribers' tickets and all associated metadata, which may include without limitation Agent data, Account IDs, User IDs, email addresses, and IP addresses.</span></td> <td style="width: 25%;"><span class="wysiwyg-color-black">Ticketing Functionality</span></td> <td style="width: 25%;"><span class="wysiwyg-color-black">United States, Germany, Japan, Australia</span></td> </tr> <tr> <td style="width: 17.4286%;"><span class="wysiwyg-color-black">OpenAI, L.L.C.</span></td> <td style="width: 32.5714%;"><span class="wysiwyg-color-black">OpenAI, L.L.C. ("OpenAI") provides generative artificial intelligence ("AI") and natural language processing services to Zendesk to support Zendesk Services within (a) the Advanced AI Add-On, including, without limitation, automated summarization of correspondence, text revision, and text completion, (b) AI agents, (c) Zendesk QA (Klaus), (d) Ultimate Functionality, and (e) other generative AI features enabled by Subscriber.</span></td> <td style="width: 25%;"><span class="wysiwyg-color-black">Advanced AI Add-On, AI agents, Zendesk QA (Klaus), Ultimate Functionality, and other generative AI features enabled by Subscriber</span></td> <td style="width: 25%;"><span class="wysiwyg-color-black">No hosting of Service Data</span></td> </tr> <tr> <td style="width: 17.4286%;"><span class="wysiwyg-color-black">Snowflake Inc.</span></td> <td style="width: 32.5714%;"><span class="wysiwyg-color-black">Snowflake Inc. ("Snowflake") provides data warehouse services underlying the Zendesk platform, allowing for efficient provision and trend analysis of the Services and day to day business operations, as well as supporting advanced Analytics Functionality available to Subscribers. Snowflake may access a copy of all Service Data for the above-referenced purposes.</span></td> <td style="width: 25%;"><span class="wysiwyg-color-black">All</span></td> <td style="width: 25%;"><span class="wysiwyg-color-black">United States, Germany</span></td> </tr> <tr> <td style="width: 17.4286%;"><span class="wysiwyg-color-black">Confluent, Inc.</span></td> <td style="width: 32.5714%;"><span class="wysiwyg-color-black">Confluent, Inc. (“Confluent”) provides the infrastructure for Kafka clusters where all tickets and agent activity data flow through. Data Processed through Confluence includes ticket data and user activities, such as type of task, timestamp and agent ID. The use of Zendesk WFM (Tymeshift), and the applicability of Confluent as a Sub-processor, is optional and may be enabled by Subscribers.</span></td> <td style="width: 25%;"><span class="wysiwyg-color-black">Zendesk WFM (Tymeshift)</span></td> <td style="width: 25%;"><span class="wysiwyg-color-black">United States</span></td> </tr> <tr style="height: 111px;"> <td style="width: 17.4286%; height: 111px;"><span class="wysiwyg-color-black">The Rocket Science Group LLC</span></td> <td style="width: 32.5714%; height: 111px;"> <span class="wysiwyg-color-black">The Rocket Science Group LLC (“Mailchimp") is used to send emails to End-Users and Agents (e.g., notifications and CSAT surveys) within Zendesk QA (Klaus).</span> <span class="wysiwyg-color-black">The primary Service Data Processed by Mailchimp includes recipients' names and email addresses. The use of Zendesk QA (Klaus), and the applicability of Mailchimp as a Sub-processor, is optional and may be enabled by Subscribers.</span> </td> <td style="width: 25%; height: 111px;"><span class="wysiwyg-color-black">Zendesk QA (Klaus)</span></td> <td style="width: 25%; height: 111px;"><span class="wysiwyg-color-black">United States</span></td> </tr> <tr style="height: 156px;"> <td style="width: 17.4286%; height: 156px;"><span class="wysiwyg-color-black">Microsoft Corporation</span></td> <td style="width: 32.5714%; height: 156px;"> <p class="p1"><span class="wysiwyg-color-black">Microsoft Corporation ("Microsoft") hosts large language models used to provide machine learning/artificial intelligence automated features within Zendesk QA (Klaus). Microsoft Processes the Service Data contained in customer conversations. The use of Zendesk QA (Klaus), and the applicability of Microsoft as a Sub-processor, is optional and may be enabled by Subscribers.</span></p> </td> <td style="width: 25%; height: 156px;"><span class="wysiwyg-color-black">Zendesk QA (Klaus)</span></td> <td style="width: 25%; height: 156px;"><span class="wysiwyg-color-black">United States, France, Netherlands, Sweden</span></td> </tr> <tr> <td style="width: 17.4286%;"><span class="wysiwyg-color-black">Google Cloud EMEA Limited</span></td> <td style="width: 32.5714%;"> <p class="p1"><span class="wysiwyg-color-black">Google Cloud EMEA Limited ("Google EMEA") hosts large language models used to provide machine learning/artificial intelligence automated features within Zendesk QA (Klaus). Google EMEA Processes the Service Data contained in customer conversations. The use of Zendesk QA (Klaus), and the use of Google EMEA as a Sub-processor, is optional and may be enabled by Subscribers.</span></p> </td> <td style="width: 25%;"><span class="wysiwyg-color-black">Zendesk QA (Klaus)</span></td> <td style="width: 25%;"><span class="wysiwyg-color-black">No hosting of Service Data</span></td> </tr> <tr> <td style="width: 17.4286%;"><span class="wysiwyg-color-black">Deepgram Inc.</span></td> <td style="width: 32.5714%;"> <p class="p1"><span class="wysiwyg-color-black">Deepgram Inc. ("Deepgram") provides services that support voice-related features within Zendesk QA (Klaus), including generating transcripts and providing analysis of such recordings and transcripts. Deepgram Processes the Service Data contained in voice recordings. The use of Zendesk QA (Klaus), and the applicability of Deepgram as a Sub-processor, is optional and may be enabled by Subscribers.</span></p> </td> <td style="width: 25%;"><span class="wysiwyg-color-black">Zendesk QA (Klaus)</span></td> <td style="width: 25%;"><span class="wysiwyg-color-black">United States</span></td> </tr> <tr> <td style="width: 17.4286%;"><span class="wysiwyg-color-black">MongoDB, Inc.</span></td> <td style="width: 32.5714%;"> <p class="p1"><span class="wysiwyg-color-black">MongoDB, Inc. (“MongoDB”) provides scalable database services used to host select Service Data related to messaging within Ultimate Functionality. The primary data MongoDB has access to includes data within chat messages exchanged through Ultimate Functionality, which may include names, email addresses, phone numbers, and order numbers. The use of Ultimate Functionality, and the applicability of MongoDB as a Sub-processor for this functionality, is optional and may be enabled by Subscribers.</span></p> </td> <td style="width: 25%;"><span class="wysiwyg-color-black">Ultimate Functionality</span></td> <td style="width: 25%;"><span class="wysiwyg-color-black">Belgium or United States</span></td> </tr> <tr> <td style="width: 17.4286%;"><span class="wysiwyg-color-black">Microsoft Ireland Operations Limited</span></td> <td style="width: 32.5714%;"> <p class="p1"><span class="wysiwyg-color-black">Microsoft Ireland Operations Limited ("Microsoft") hosts large language models used to provide machine learning/artificial intelligence automated features within Ultimate Functionality. Microsoft Processes the Service Data contained in chat logs. The use of Ultimate Functionality, and the applicability of Microsoft as a Sub-processor for this functionality, is optional and may be enabled by Subscribers.</span></p> </td> <td style="width: 25%;"><span class="wysiwyg-color-black">Ultimate Functionality</span></td> <td style="width: 25%;"><span class="wysiwyg-color-black">No hosting of Service Data</span></td> </tr> <tr> <td style="width: 17.4286%;"><span class="wysiwyg-color-black">Aiven Oy</span></td> <td style="width: 32.5714%;"> <p class="p1"><span class="wysiwyg-color-black">Aiven Oy ("Aiven" provides search and data analytics functionality within Ultimate Functionality. The primary Service Data that Aiven may access includes End-User messages. The use of Ultimate Functionality, and the applicability of Aiven as a Sub-processor for this functionality, is optional and may be enabled by Subscribers.</span></p> </td> <td style="width: 25%;"><span class="wysiwyg-color-black">Ultimate Functionality</span></td> <td style="width: 25%;"><span class="wysiwyg-color-black">Belgium or United States</span></td> </tr> <tr> <td style="width: 17.4286%;"><span class="wysiwyg-color-black">Functional Software, Inc.</span></td> <td style="width: 32.5714%;"> <p class="p1"><span class="wysiwyg-color-black">Functional Software, Inc. ("Sentry") is a cross-platform error monitoring tool used to capture errors thrown within Ultimate Functionality and provide error reporting to better understand and resolve issues in real-time. Incidental to the purpose of the error monitoring, Service Data and Personal Data may be Processed by Sentry within logs, including, for example, IP addresses and User IDs. The use of Ultimate Functionality, and the applicability of Sentry as a Sub-processor for this functionality, is optional and may be enabled by Subscribers.</span></p> </td> <td style="width: 25%;"><span class="wysiwyg-color-black">Ultimate Functionality</span></td> <td style="width: 25%;"><span class="wysiwyg-color-black">United States</span></td> </tr> <tr> <td style="width: 17.4286%;"><span class="wysiwyg-color-black">Raintank, Inc.</span></td> <td style="width: 32.5714%;"> <p class="p1"><span class="wysiwyg-color-black">Raintain, Inc. ("Grafana Labs") provides logging and observability functionality within Ultimate Functionality. Incidental to the purpose of the logging functionality, Service Data may be Processed by Grafana Labs. Examples of the data that may be included in the logs are user names, email addresses, bot configuration, and system events. The use of Ultimate Functionality, and the applicability of Grafana Labs as a Sub-processor for this functionality, is optional and may be enabled by Subscribers.</span></p> </td> <td style="width: 25%;"><span class="wysiwyg-color-black">Ultimate Functionality</span></td> <td style="width: 25%;"><span class="wysiwyg-color-black">Belgium or United States</span></td> </tr> </tbody> </table> <h2 id="01J8TV99SC5BYPV306GASY1HXC"><span class="wysiwyg-color-black">Innovation Services Sub-processors</span></h2> <p class="p1">Zendesk Sell is supported by additional Innovation Services Sub-processors, which can be viewed by expanding below.</p> <div class="card"> <div id="hd_up" class="card-header"><span class="wysiwyg-color-black"><button class="btn btn-link" data-bs-target="#service_spec" data-bs-toggle="collapse">» Service Specific Sub-processors</button></span></div> <div id="service_spec" class="collapse hide"> <div class="card-body"> <div class="body"> <table style="width: 600px; height: 206px;"> <tbody> <tr style="height: 67px;"> <td style="width: 86px; height: 67px;"><span class="wysiwyg-color-black">Entity Name</span></td> <td style="width: 277px; height: 67px;"><span class="wysiwyg-color-black">Purpose and Data Processed</span></td> <td style="width: 103px; height: 67px;"><span class="wysiwyg-color-black">Applicable Services</span></td> <td style="width: 89px; height: 67px;"><span class="wysiwyg-color-black">Data Hosting Location</span></td> </tr> <tr style="height: 223px;"> <td style="width: 86px; height: 139px;"><span class="wysiwyg-color-black">APIHub, Inc.</span></td> <td style="width: 277px; height: 139px;"><span class="wysiwyg-color-black">APIHub, Inc. ("Clearbit") is a third party marketing data engine that Zendesk uses within the Reach functionality available in Zendesk Sell. Reach is optional and may be enabled by Subscribers. The primary Service Data Processed by Clearbit includes lead name, lead email address, lead company name, lead company website, contact name, contact email address, contact company name, and contact company address.</span></td> <td style="width: 103px; height: 139px;"><span class="wysiwyg-color-black">Zendesk Sell</span></td> <td style="width: 89px; height: 139px;"><span class="wysiwyg-color-black">United States</span></td> </tr> </tbody> </table> </div> </div> </div> </div> <h2 id="01J8TV99SCEQD5QWG3G85Z4X3G"><span class="wysiwyg-color-black">Zendesk Group Sub-processors</span></h2> <p><span class="wysiwyg-color-black">The following entities are members of the Zendesk Group. Accordingly, they may function as Sub-processors to provide the Services.</span></p> <table style="width: 407px;"> <tbody> <tr> <td style="width: 289px;"><span class="wysiwyg-color-black">Entity Name</span></td> <td style="width: 118px;"><span class="wysiwyg-color-black">Country</span></td> </tr> <tr> <td style="width: 289px;"> <p><span class="wysiwyg-color-black">Zendesk, Inc.</span><br><span class="wysiwyg-color-black">FutureSimple Inc.</span><br><span class="wysiwyg-color-black">ZD Sub Holdings</span><br><span class="wysiwyg-color-black">Smooch Technologies US Inc.</span></p> <p><span class="wysiwyg-color-black">Tymeshift, Inc.</span></p> </td> <td style="width: 118px;"><span class="wysiwyg-color-black">United States</span></td> </tr> <tr> <td style="width: 289px;"><span class="wysiwyg-color-black">Zendesk International Limited</span></td> <td style="width: 118px;"><span class="wysiwyg-color-black">Ireland</span></td> </tr> <tr> <td style="width: 289px;"><span class="wysiwyg-color-black">Zendesk ApS</span></td> <td style="width: 118px;"><span class="wysiwyg-color-black">Denmark</span></td> </tr> <tr> <td style="width: 289px;"> <p><span class="wysiwyg-color-black">Zendesk GmbH</span></p> <p><span class="wysiwyg-color-black">Ultimate.ai GmbH</span></p> </td> <td style="width: 118px;"><span class="wysiwyg-color-black">Germany</span></td> </tr> <tr> <td style="width: 289px;"><span class="wysiwyg-color-black">Zendesk Pty., Ltd</span></td> <td style="width: 118px;"><span class="wysiwyg-color-black">Australia</span></td> </tr> <tr> <td style="width: 289px;"> <p><span class="wysiwyg-color-black">Zendesk UK Limited</span></p> <p><span class="wysiwyg-color-black">Ultimate.ai Ltd</span></p> </td> <td style="width: 118px;"><span class="wysiwyg-color-black">United Kingdom</span></td> </tr> <tr> <td style="width: 289px;"><span class="wysiwyg-color-black">Zendesk Incorporated</span></td> <td style="width: 118px;"><span class="wysiwyg-color-black">Philippines</span></td> </tr> <tr> <td style="width: 289px;"><span class="wysiwyg-color-black">Zendesk Singapore Pte. Ltd.</span></td> <td style="width: 118px;"><span class="wysiwyg-color-black">Singapore</span></td> </tr> <tr> <td style="width: 289px;"><span class="wysiwyg-color-black">Zendesk Brasil Software Corporativo LTDA</span></td> <td style="width: 118px;"><span class="wysiwyg-color-black">Brazil</span></td> </tr> <tr> <td style="width: 289px;"><span class="wysiwyg-color-black">Kabushiki Kaisha Zendesk</span></td> <td style="width: 118px;"><span class="wysiwyg-color-black">Japan</span></td> </tr> <tr> <td style="width: 289px;"><span class="wysiwyg-color-black">Zendesk France SAS</span></td> <td style="width: 118px;"><span class="wysiwyg-color-black">France</span></td> </tr> <tr> <td style="width: 289px;"><span class="wysiwyg-color-black">Base sp. z o. o. (Base spółka z ograniczoną odpowiedzialnością)</span></td> <td style="width: 118px;"><span class="wysiwyg-color-black">Poland</span></td> </tr> <tr> <td style="width: 289px;"><span class="wysiwyg-color-black">Smooch Technologies ULC</span></td> <td style="width: 118px;"><span class="wysiwyg-color-black">Canada</span></td> </tr> <tr> <td style="width: 289px;"><span class="wysiwyg-color-black">Zendesk Technologies Private Limited</span></td> <td style="width: 118px;"><span class="wysiwyg-color-black">India</span></td> </tr> <tr> <td style="width: 289px;"><span class="wysiwyg-color-black">Zendesk Korea LLC</span></td> <td style="width: 118px;"><span class="wysiwyg-color-black">South Korea</span></td> </tr> <tr> <td style="width: 289px;"> <p><span class="wysiwyg-color-black">Cleverly, Unipessoal, LDA</span></p> <p><span class="wysiwyg-color-black">Tymeshift Portugal, Unipessoal Lda</span></p> </td> <td style="width: 118px;"><span class="wysiwyg-color-black">Portugal</span></td> </tr> <tr> <td style="width: 289px;"><span class="wysiwyg-color-black">Zendesk Technologies Spain S.L.</span></td> <td style="width: 118px;"><span class="wysiwyg-color-black">Spain</span></td> </tr> <tr> <td style="width: 289px;"><span class="wysiwyg-color-black">Zendesk, S. de R.L. de C.V.</span></td> <td style="width: 118px;"><span class="wysiwyg-color-black">Mexico</span></td> </tr> <tr> <td style="width: 289px;"><span class="wysiwyg-color-black">Zendesk Sweden AB</span></td> <td style="width: 118px;"><span class="wysiwyg-color-black">Sweden</span></td> </tr> <tr> <td style="width: 289px;"><span class="wysiwyg-color-black">Zendesk Netherlands B.V.</span></td> <td style="width: 118px;"><span class="wysiwyg-color-black">Netherlands</span></td> </tr> <tr> <td style="width: 289px;"><span class="wysiwyg-color-black">Zendesk Italy S.r.l.</span></td> <td style="width: 118px;"><span class="wysiwyg-color-black">Italy</span></td> </tr> <tr> <td style="width: 289px;"><span class="wysiwyg-color-black">Tymeshift doo Novi Sad</span></td> <td style="width: 118px;"><span class="wysiwyg-color-black">Serbia</span></td> </tr> <tr> <td style="width: 289px;"><span class="wysiwyg-color-black">Qualitista OÜ</span></td> <td style="width: 118px;"><span class="wysiwyg-color-black">Estonia</span></td> </tr> <tr> <td style="width: 289px;"><span class="wysiwyg-color-black">Ultimate Enterprises Oy</span></td> <td style="width: 118px;"><span class="wysiwyg-color-black">Finland</span></td> </tr> </tbody> </table> <h2 id="01J6HXE5TWDJZXDPRBMBXQETGY"><span class="wysiwyg-color-black">Content Delivery Networks</span></h2> <p><span class="wysiwyg-color-black">As explained above, Zendesk’s Services may use content delivery networks (“CDNs”) to provide the Services, for security purposes, and to optimize content delivery. CDNs do not have access to Service Data but are commonly used systems of distributed services that deliver content based on the geographic location of the individual accessing the content and the origin of the content provider. Website content served to website visitors and domain name information may be stored with a CDN to expedite transmission, and information transmitted across a CDN may be accessed by that CDN to enable its functions. The following describes the use of CDNs by Zendesk’s Services.</span></p> <table style="height: 133px;"> <tbody> <tr style="height: 44px;"> <td style="height: 44px; width: 96.4297px;"><span class="wysiwyg-color-black">CDN Provider</span></td> <td style="height: 44px; width: 80.7344px;"><span class="wysiwyg-color-black">Services Using CDN</span></td> <td style="height: 44px; width: 67.7812px;"><span class="wysiwyg-color-black">CDN Location</span></td> <td style="height: 44px; width: 410.055px;"><span class="wysiwyg-color-black">Description of CDN Services</span></td> </tr> <tr style="height: 89px;"> <td style="height: 89px; width: 96.4297px;"><span class="wysiwyg-color-black">Amazon Web Services, Inc.</span></td> <td style="height: 89px; width: 80.7344px;"><span class="wysiwyg-color-black">All Zendesk Services</span></td> <td style="height: 89px; width: 67.7812px;"><span class="wysiwyg-color-black">Global</span></td> <td style="height: 89px; width: 410.055px;"><span class="wysiwyg-color-black">Public website content served to website visitors may be stored with Amazon Web Services, Inc., and transmitted by Amazon Web Services, Inc., to website visitors, to expedite transmission.</span></td> </tr> </tbody> </table> <p><span class="wysiwyg-color-black"></span></p> <p><span class="wysiwyg-color-black"> <script> let link = document.createElement('link'); link.rel = 'stylesheet'; link.href = 'https://cdn.jsdelivr.net/npm/bootstrap@5.3.3/dist/css/bootstrap.min.css'; link.integrity = 'sha384-QWTKZyjpPEjISv5WaRU9OFeRpok6YctnYmDr5pNlyT2bRjXh0JMhjY6hW+ALEwIH'; link.crossOrigin = 'anonymous'; document.head.appendChild(link); const style = document.createElement('style'); style.innerHTML = ` .card { margin: 0.5rem 0; } .card-header { background-color: white; } .what-plan-p { line-height: 3rem; } img { vertical-align: baseline; } `; document.head.appendChild(style); </script> </span></p> <p><span class="wysiwyg-color-black"> <script src="https://cdn.jsdelivr.net/npm/bootstrap@5.3.3/dist/js/bootstrap.bundle.min.js" integrity="sha384-YvpcrYf0tY3lHB60NNkmXc5s9fDVZLESaAA55NDzOxhy9GkcIdslK1eN7N6jIeHz" crossorigin="anonymous"></script> </span></p> </div> <div id="articleCommentsWrapper" style="display: none"> <div id="actions_comment_4408894486682"><div data-helper="comment-actions" data-json="{"comment_id":4408894486682,"parent_id":4408883061530,"parent_type":"Article"}" hidden="hidden"></div></div> <div id="actions_comment_4408894485914"><div data-helper="comment-actions" data-json="{"comment_id":4408894485914,"parent_id":4408883061530,"parent_type":"Article"}" hidden="hidden"></div></div> <div id="actions_comment_4408889504410"><div data-helper="comment-actions" data-json="{"comment_id":4408889504410,"parent_id":4408883061530,"parent_type":"Article"}" hidden="hidden"></div></div> <div id="actions_comment_4474457083802"><div data-helper="comment-actions" data-json="{"comment_id":4474457083802,"parent_id":4408883061530,"parent_type":"Article"}" hidden="hidden"></div></div> <div id="actions_comment_4646040324506"><div data-helper="comment-actions" data-json="{"comment_id":4646040324506,"parent_id":4408883061530,"parent_type":"Article"}" hidden="hidden"></div></div> <div id="actions_comment_5305997128602"><div data-helper="comment-actions" data-json="{"comment_id":5305997128602,"parent_id":4408883061530,"parent_type":"Article"}" hidden="hidden"></div></div> <div id="actions_comment_5515157851930"><div data-helper="comment-actions" data-json="{"comment_id":5515157851930,"parent_id":4408883061530,"parent_type":"Article"}" hidden="hidden"></div></div> <div id="actions_comment_5702918681882"><div data-helper="comment-actions" data-json="{"comment_id":5702918681882,"parent_id":4408883061530,"parent_type":"Article"}" hidden="hidden"></div></div> <div id="actions_comment_6150675862426"><div data-helper="comment-actions" data-json="{"comment_id":6150675862426,"parent_id":4408883061530,"parent_type":"Article"}" hidden="hidden"></div></div> <div id="actions_comment_6472648548250"><div data-helper="comment-actions" data-json="{"comment_id":6472648548250,"parent_id":4408883061530,"parent_type":"Article"}" hidden="hidden"></div></div> <div id="actions_comment_7048623691290"><div data-helper="comment-actions" data-json="{"comment_id":7048623691290,"parent_id":4408883061530,"parent_type":"Article"}" hidden="hidden"></div></div> <div id="actions_comment_7532064565402"><div data-helper="comment-actions" data-json="{"comment_id":7532064565402,"parent_id":4408883061530,"parent_type":"Article"}" hidden="hidden"></div></div> <div id="actions_comment_7580028424474"><div data-helper="comment-actions" data-json="{"comment_id":7580028424474,"parent_id":4408883061530,"parent_type":"Article"}" hidden="hidden"></div></div> <div id="actions_comment_7922224168730"><div data-helper="comment-actions" data-json="{"comment_id":7922224168730,"parent_id":4408883061530,"parent_type":"Article"}" hidden="hidden"></div></div> <div id="actions_comment_8103034589978"><div data-helper="comment-actions" data-json="{"comment_id":8103034589978,"parent_id":4408883061530,"parent_type":"Article"}" hidden="hidden"></div></div> </div> <div id="commentFormZ2" style="display: none"> </div> <script type='module'> import { renderArticlePage } from 'articlePage'; let voteUp = ''; let voteDown = ''; voteUp = `<button type="button" class="" data-auth-action="signin" aria-label="This article was helpful" aria-pressed="false">Yes</button>`; voteDown = `<button type="button" class="" data-auth-action="signin" aria-label="This article was not helpful" aria-pressed="false">No</button>`; let author_badges = []; let contentTagItems = []; const comments = []; let commentAuthorBadges = []; commentAuthorBadges = []; comments.push({ id: 4408894486682, anchor: "comment_4408894486682", author: {"name":"Rob Slattery","url":null,"agent":false,"avatar_url":"https://secure.gravatar.com/avatar/b1ff3926b3cb27336a888d9863377193?default=https%3A%2F%2Fassets.zendesk.com%2Fhc%2Fassets%2Fdefault_avatar.png\u0026r=g","signed_in":false,"id":1263082309869,"role":"anonymous","organizations":[],"badges":[]}, created_at: "2021-02-01T16:14:38Z", updated_at: "2021-12-23T11:12:53Z", body: "\u003cp\u003eFebruary 1, 2021 - Sub-processor Policy updated to revise select \"Applicable Services\" terminology. No sub-processors were added or removed as part of this update. \u003c/p\u003e", author_badges: commentAuthorBadges, actions: `<div data-helper="comment-actions" data-json="{"comment_id":4408894486682,"parent_id":4408883061530,"parent_type":"Article"}" hidden="hidden"></div>`, vote_sum: 0, voteUp: `<button type="button" class="" data-auth-action="signin" aria-label="This comment was helpful" aria-pressed="false">Yes</button>`, voteDown: `<button type="button" class="" data-auth-action="signin" aria-label="This comment was not helpful" aria-pressed="false">No</button>` }); commentAuthorBadges = []; comments.push({ id: 4408894485914, anchor: "comment_4408894485914", author: {"name":"Rob Slattery","url":null,"agent":false,"avatar_url":"https://secure.gravatar.com/avatar/b1ff3926b3cb27336a888d9863377193?default=https%3A%2F%2Fassets.zendesk.com%2Fhc%2Fassets%2Fdefault_avatar.png\u0026r=g","signed_in":false,"id":1263082309869,"role":"anonymous","organizations":[],"badges":[]}, created_at: "2021-06-01T14:45:12Z", updated_at: "2021-12-23T11:12:53Z", body: "\u003cp\u003eJune 1, 2021 - Sub-processor Policy updated to revise the \"Ticketing System Functionality\" definition. No sub-processors were added or removed as part of this update. \u003c/p\u003e", author_badges: commentAuthorBadges, actions: `<div data-helper="comment-actions" data-json="{"comment_id":4408894485914,"parent_id":4408883061530,"parent_type":"Article"}" hidden="hidden"></div>`, vote_sum: 0, voteUp: `<button type="button" class="" data-auth-action="signin" aria-label="This comment was helpful" aria-pressed="false">Yes</button>`, voteDown: `<button type="button" class="" data-auth-action="signin" aria-label="This comment was not helpful" aria-pressed="false">No</button>` }); commentAuthorBadges = []; comments.push({ id: 4408889504410, anchor: "comment_4408889504410", author: {"name":"John Didday","url":null,"agent":true,"avatar_url":"https://secure.gravatar.com/avatar/a7bacdb696fe0692af2f393f2b69674d?default=https%3A%2F%2Fassets.zendesk.com%2Fhc%2Fassets%2Fdefault_avatar.png\u0026r=g","signed_in":false,"id":1263082189029,"role":"anonymous","organizations":[],"badges":[]}, created_at: "2021-10-01T19:58:06Z", updated_at: "2021-12-23T11:12:53Z", body: "\u003cp\u003eOctober 1, 2021 - Sub-processor Policy updated to modify MongoDB and 84Codes applicability and purpose descriptions. No new sub-processors were added or removed as part of this update.\u003c/p\u003e", author_badges: commentAuthorBadges, actions: `<div data-helper="comment-actions" data-json="{"comment_id":4408889504410,"parent_id":4408883061530,"parent_type":"Article"}" hidden="hidden"></div>`, vote_sum: 0, voteUp: `<button type="button" class="" data-auth-action="signin" aria-label="This comment was helpful" aria-pressed="false">Yes</button>`, voteDown: `<button type="button" class="" data-auth-action="signin" aria-label="This comment was not helpful" aria-pressed="false">No</button>` }); commentAuthorBadges = []; comments.push({ id: 4474457083802, anchor: "comment_4474457083802", author: {"name":"Rob Slattery","url":null,"agent":false,"avatar_url":"https://secure.gravatar.com/avatar/b1ff3926b3cb27336a888d9863377193?default=https%3A%2F%2Fassets.zendesk.com%2Fhc%2Fassets%2Fdefault_avatar.png\u0026r=g","signed_in":false,"id":1263082309869,"role":"anonymous","organizations":[],"badges":[]}, created_at: "2022-03-18T18:07:18Z", updated_at: "2022-03-18T18:07:19Z", body: "\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eMarch 18, 2022 - Sub-processor Policy updated to add a new sub-processor, Functional Software, Inc. (“Sentry”). Sentry will be enabled in the Services in thirty (30) days. \u003c/span\u003e\u003c/p\u003e", author_badges: commentAuthorBadges, actions: `<div data-helper="comment-actions" data-json="{"comment_id":4474457083802,"parent_id":4408883061530,"parent_type":"Article"}" hidden="hidden"></div>`, vote_sum: 0, voteUp: `<button type="button" class="" data-auth-action="signin" aria-label="This comment was helpful" aria-pressed="false">Yes</button>`, voteDown: `<button type="button" class="" data-auth-action="signin" aria-label="This comment was not helpful" aria-pressed="false">No</button>` }); commentAuthorBadges = []; comments.push({ id: 4646040324506, anchor: "comment_4646040324506", author: {"name":"Rob Slattery","url":null,"agent":false,"avatar_url":"https://secure.gravatar.com/avatar/b1ff3926b3cb27336a888d9863377193?default=https%3A%2F%2Fassets.zendesk.com%2Fhc%2Fassets%2Fdefault_avatar.png\u0026r=g","signed_in":false,"id":1263082309869,"role":"anonymous","organizations":[],"badges":[]}, created_at: "2022-06-01T16:44:44Z", updated_at: "2022-06-01T16:44:44Z", body: "\u003cp\u003eJune 1, 2022 - This Sub-processor Policy has been updated. For reference, the previous version can be found above. \u003c/p\u003e", author_badges: commentAuthorBadges, actions: `<div data-helper="comment-actions" data-json="{"comment_id":4646040324506,"parent_id":4408883061530,"parent_type":"Article"}" hidden="hidden"></div>`, vote_sum: 0, voteUp: `<button type="button" class="" data-auth-action="signin" aria-label="This comment was helpful" aria-pressed="false">Yes</button>`, voteDown: `<button type="button" class="" data-auth-action="signin" aria-label="This comment was not helpful" aria-pressed="false">No</button>` }); commentAuthorBadges = []; comments.push({ id: 5305997128602, anchor: "comment_5305997128602", author: {"name":"Jeffrey Hatakeda","url":null,"agent":true,"avatar_url":"https://secure.gravatar.com/avatar/7f615c1f779e8e92d61cf5ea7ea303c3?default=https%3A%2F%2Fassets.zendesk.com%2Fhc%2Fassets%2Fdefault_avatar.png\u0026r=g","signed_in":false,"id":1266008453370,"role":"anonymous","organizations":[],"badges":[]}, created_at: "2023-01-12T22:33:45Z", updated_at: "2023-01-12T22:33:45Z", body: "\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eJanuary 12, 2023 - This Sub-processor Policy has been updated for clarity to update the Zendesk Group Sub-processors to include new corporate Zendesk entities, remove Accenture International Limited as a Sub-processor, and add a new Sub-processor, NetApp, Inc. (\"NetApp\"). NetApp will be enabled in the Services in thirty (30) days.\u003c/span\u003e\u003c/p\u003e", author_badges: commentAuthorBadges, actions: `<div data-helper="comment-actions" data-json="{"comment_id":5305997128602,"parent_id":4408883061530,"parent_type":"Article"}" hidden="hidden"></div>`, vote_sum: 0, voteUp: `<button type="button" class="" data-auth-action="signin" aria-label="This comment was helpful" aria-pressed="false">Yes</button>`, voteDown: `<button type="button" class="" data-auth-action="signin" aria-label="This comment was not helpful" aria-pressed="false">No</button>` }); commentAuthorBadges = []; comments.push({ id: 5515157851930, anchor: "comment_5515157851930", author: {"name":"Jeffrey Hatakeda","url":null,"agent":true,"avatar_url":"https://secure.gravatar.com/avatar/7f615c1f779e8e92d61cf5ea7ea303c3?default=https%3A%2F%2Fassets.zendesk.com%2Fhc%2Fassets%2Fdefault_avatar.png\u0026r=g","signed_in":false,"id":1266008453370,"role":"anonymous","organizations":[],"badges":[]}, created_at: "2023-03-22T00:43:15Z", updated_at: "2023-03-22T00:43:15Z", body: "\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eMarch 21, 2023 - This Sub-processor Policy has been updated to remove 84codes AB as a Sub-processor, which will no longer be used, and to modify the SendGrid, Inc. (\"SendGrid\") applicability and purpose description to include Live Chat Functionality. SendGrid will be enabled as a Sub-processor for Zendesk Chat in thirty (30) days.\u003c/span\u003e\u003cspan style=\"font-weight: 400;\"\u003e For clarity, SendGrid is not a Sub-processor for Zendesk messaging.\u003c/span\u003e\u003c/p\u003e", author_badges: commentAuthorBadges, actions: `<div data-helper="comment-actions" data-json="{"comment_id":5515157851930,"parent_id":4408883061530,"parent_type":"Article"}" hidden="hidden"></div>`, vote_sum: 0, voteUp: `<button type="button" class="" data-auth-action="signin" aria-label="This comment was helpful" aria-pressed="false">Yes</button>`, voteDown: `<button type="button" class="" data-auth-action="signin" aria-label="This comment was not helpful" aria-pressed="false">No</button>` }); commentAuthorBadges = []; comments.push({ id: 5702918681882, anchor: "comment_5702918681882", author: {"name":"Jeffrey Hatakeda","url":null,"agent":true,"avatar_url":"https://secure.gravatar.com/avatar/7f615c1f779e8e92d61cf5ea7ea303c3?default=https%3A%2F%2Fassets.zendesk.com%2Fhc%2Fassets%2Fdefault_avatar.png\u0026r=g","signed_in":false,"id":1266008453370,"role":"anonymous","organizations":[],"badges":[]}, created_at: "2023-05-15T23:05:35Z", updated_at: "2023-05-15T23:05:35Z", body: "\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eMay 15, 2023 - This Sub-processor Policy has been updated to include new European Zendesk Group Sub-processors and add a new Sub-processor, OpenAI, L.L.C. (\"OpenAI\"). For clarity, OpenAI will be disabled by default as a Sub-processor except for Subscribers that use the OpenAI functionality within the optional Advanced AI Add-On to the Zendesk Services, as of the date that the OpenAI functionality within the Advanced AI Add-On is enabled by the Subscriber.\u003c/span\u003e\u003c/p\u003e", author_badges: commentAuthorBadges, actions: `<div data-helper="comment-actions" data-json="{"comment_id":5702918681882,"parent_id":4408883061530,"parent_type":"Article"}" hidden="hidden"></div>`, vote_sum: 0, voteUp: `<button type="button" class="" data-auth-action="signin" aria-label="This comment was helpful" aria-pressed="false">Yes</button>`, voteDown: `<button type="button" class="" data-auth-action="signin" aria-label="This comment was not helpful" aria-pressed="false">No</button>` }); commentAuthorBadges = []; comments.push({ id: 6150675862426, anchor: "comment_6150675862426", author: {"name":"Patrick Gutierrez","url":null,"agent":true,"avatar_url":"https://secure.gravatar.com/avatar/24ffbabe2f5437dc6e2c305e55f11415?default=https%3A%2F%2Fassets.zendesk.com%2Fhc%2Fassets%2Fdefault_avatar.png\u0026r=g","signed_in":false,"id":1900815493244,"role":"anonymous","organizations":[],"badges":[]}, created_at: "2023-09-14T20:34:08Z", updated_at: "2023-09-14T20:34:08Z", body: "\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eSeptember 14, 2023 - This Sub-processor Policy has been updated to list Tymeshift, Inc. (“Tymeshift”) Sub-processors, and to add a new Zendesk Sub-processor, Snowflake Inc. (\"Snowflake\"). All Tymeshift Sub-processors are existing Sub-processors, as previously disclosed \u003c/span\u003e\u003ca href=\"https://www.tymeshift.com/security\" rel=\"nofollow noreferrer\"\u003e\u003cspan style=\"font-weight: 400;\"\u003ehere\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e. Additionally, the applicability and purpose descriptions of the existing Sub-processors Cloudflare, Inc., Good Data Corporation, and OpenAI, L.L.C. have been updated. For clarity, as before, OpenAI will be disabled by default until proactively enabled by the Subscriber.\u003c/span\u003e\u003c/p\u003e", author_badges: commentAuthorBadges, actions: `<div data-helper="comment-actions" data-json="{"comment_id":6150675862426,"parent_id":4408883061530,"parent_type":"Article"}" hidden="hidden"></div>`, vote_sum: 0, voteUp: `<button type="button" class="" data-auth-action="signin" aria-label="This comment was helpful" aria-pressed="false">Yes</button>`, voteDown: `<button type="button" class="" data-auth-action="signin" aria-label="This comment was not helpful" aria-pressed="false">No</button>` }); commentAuthorBadges = []; comments.push({ id: 6472648548250, anchor: "comment_6472648548250", author: {"name":"Jeffrey Hatakeda","url":null,"agent":true,"avatar_url":"https://secure.gravatar.com/avatar/7f615c1f779e8e92d61cf5ea7ea303c3?default=https%3A%2F%2Fassets.zendesk.com%2Fhc%2Fassets%2Fdefault_avatar.png\u0026r=g","signed_in":false,"id":1266008453370,"role":"anonymous","organizations":[],"badges":[]}, created_at: "2023-12-09T00:37:50Z", updated_at: "2023-12-09T00:37:50Z", body: "\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eDecember 8, 2023 - This Sub-processor Policy has been updated to remove New Relic, Inc. as a Sub-processor for Tymeshift Functionality and revise the list of Zendesk Group Sub-processors.\u003c/span\u003e\u003c/p\u003e", author_badges: commentAuthorBadges, actions: `<div data-helper="comment-actions" data-json="{"comment_id":6472648548250,"parent_id":4408883061530,"parent_type":"Article"}" hidden="hidden"></div>`, vote_sum: 0, voteUp: `<button type="button" class="" data-auth-action="signin" aria-label="This comment was helpful" aria-pressed="false">Yes</button>`, voteDown: `<button type="button" class="" data-auth-action="signin" aria-label="This comment was not helpful" aria-pressed="false">No</button>` }); commentAuthorBadges = []; comments.push({ id: 7048623691290, anchor: "comment_7048623691290", author: {"name":"Jeffrey Hatakeda","url":null,"agent":true,"avatar_url":"https://secure.gravatar.com/avatar/7f615c1f779e8e92d61cf5ea7ea303c3?default=https%3A%2F%2Fassets.zendesk.com%2Fhc%2Fassets%2Fdefault_avatar.png\u0026r=g","signed_in":false,"id":1266008453370,"role":"anonymous","organizations":[],"badges":[]}, created_at: "2024-04-11T03:15:33Z", updated_at: "2024-04-11T03:16:10Z", body: "\u003cp\u003eApril 10, 2024 - This Sub-processor Policy has been updated to reflect changes to existing Zendesk WFM (Tymeshift) Sub-processors and to list Zendesk QA (Klaus) Sub-processors. These changes include the removal of The Rocket Science Group LLC (“Mailchimp\") as an applicable Sub-processor for Zendesk WFM (Tymeshift), migration of the remaining Zendesk WFM (Tymeshift) Sub-processors from Innovation Services Sub-processors to Enterprise Services Sub-processors, and addition of Zendesk QA (Klaus) Sub-processors as Innovation Services Sub-processors. All Zendesk QA (Klaus) Sub-processors are existing Sub-processors, as previously disclosed in the Klaus Terms of Service: \u003ca href=\"https://www.klausapp.com/terms/\" rel=\"nofollow noreferrer\"\u003ehttps://www.klausapp.com/terms/\u003c/a\u003e. Additionally, the applicability, description, and data hosting location information of the existing Sub-processor Twilio, Inc. has been updated.\u003c/p\u003e\u003cp\u003eFor clarity, Zendesk WFM (Tymeshift) and Zendesk QA (Klaus) Sub-processors are only applicable for Subscribers that use Zendesk WFM (Tymeshift) or Zendesk QA (Klaus) services, as of the date that such services are enabled by the Subscriber.\u003c/p\u003e", author_badges: commentAuthorBadges, actions: `<div data-helper="comment-actions" data-json="{"comment_id":7048623691290,"parent_id":4408883061530,"parent_type":"Article"}" hidden="hidden"></div>`, vote_sum: 0, voteUp: `<button type="button" class="" data-auth-action="signin" aria-label="This comment was helpful" aria-pressed="false">Yes</button>`, voteDown: `<button type="button" class="" data-auth-action="signin" aria-label="This comment was not helpful" aria-pressed="false">No</button>` }); commentAuthorBadges = []; comments.push({ id: 7532064565402, anchor: "comment_7532064565402", author: {"name":"Jeffrey Hatakeda","url":null,"agent":true,"avatar_url":"https://secure.gravatar.com/avatar/7f615c1f779e8e92d61cf5ea7ea303c3?default=https%3A%2F%2Fassets.zendesk.com%2Fhc%2Fassets%2Fdefault_avatar.png\u0026r=g","signed_in":false,"id":1266008453370,"role":"anonymous","organizations":[],"badges":[]}, created_at: "2024-07-01T21:30:12Z", updated_at: "2024-07-01T21:30:12Z", body: "\u003cp\u003eJuly 1, 2024 - This Sub-processor Policy has been updated to add the United Kingdom as an available data hosting location for Amazon Web Services, Inc., an infrastructure Sub-processor for Zendesk Services, and revise the list of Zendesk Group Sub-processors.\u003c/p\u003e", author_badges: commentAuthorBadges, actions: `<div data-helper="comment-actions" data-json="{"comment_id":7532064565402,"parent_id":4408883061530,"parent_type":"Article"}" hidden="hidden"></div>`, vote_sum: 0, voteUp: `<button type="button" class="" data-auth-action="signin" aria-label="This comment was helpful" aria-pressed="false">Yes</button>`, voteDown: `<button type="button" class="" data-auth-action="signin" aria-label="This comment was not helpful" aria-pressed="false">No</button>` }); commentAuthorBadges = []; comments.push({ id: 7580028424474, anchor: "comment_7580028424474", author: {"name":"Jeffrey Hatakeda","url":null,"agent":true,"avatar_url":"https://secure.gravatar.com/avatar/7f615c1f779e8e92d61cf5ea7ea303c3?default=https%3A%2F%2Fassets.zendesk.com%2Fhc%2Fassets%2Fdefault_avatar.png\u0026r=g","signed_in":false,"id":1266008453370,"role":"anonymous","organizations":[],"badges":[]}, created_at: "2024-07-10T09:49:20Z", updated_at: "2024-07-10T09:49:34Z", body: "\u003cp\u003eJuly 10, 2024 - This Sub-Processor Policy has been updated to list Ultimate Sub-processors, modify the applicability and purpose description of the existing Sub-processor OpenAI, L.L.C., and revise the list of Zendesk Group Sub-processors.\u003c/p\u003e\u003cp\u003eFor clarity, Ultimate Sub-processors are only applicable for Subscribers that use Ultimate Functionality, as of the date that such services are enabled by the Subscriber.\u003c/p\u003e", author_badges: commentAuthorBadges, actions: `<div data-helper="comment-actions" data-json="{"comment_id":7580028424474,"parent_id":4408883061530,"parent_type":"Article"}" hidden="hidden"></div>`, vote_sum: 0, voteUp: `<button type="button" class="" data-auth-action="signin" aria-label="This comment was helpful" aria-pressed="false">Yes</button>`, voteDown: `<button type="button" class="" data-auth-action="signin" aria-label="This comment was not helpful" aria-pressed="false">No</button>` }); commentAuthorBadges = []; comments.push({ id: 7922224168730, anchor: "comment_7922224168730", author: {"name":"Jeffrey Hatakeda","url":null,"agent":true,"avatar_url":"https://secure.gravatar.com/avatar/7f615c1f779e8e92d61cf5ea7ea303c3?default=https%3A%2F%2Fassets.zendesk.com%2Fhc%2Fassets%2Fdefault_avatar.png\u0026r=g","signed_in":false,"id":1266008453370,"role":"anonymous","organizations":[],"badges":[]}, created_at: "2024-08-30T15:27:35Z", updated_at: "2024-08-30T15:28:10Z", body: "\u003cp\u003eAugust 30, 2024 - This Sub-processor Policy has been updated to reflect changes to Zendesk QA (Klaus) and Ultimate Sub-processors. These changes include the removal of Appcues Inc. and PostHog, Inc. as Sub-processors for Ultimate Functionality, migration of the remaining Zendesk QA (Klaus) and Ultimate Sub-processors from Innovation Services Sub-processors to Enterprise Services Sub-processors, and addition of a United States data hosting location option for supported Ultimate Sub-processors.\u003c/p\u003e\u003cp\u003eFor clarity, Zendesk QA (Klaus) and Ultimate Functionality Sub-processors are only applicable for Subscribers that use Zendesk QA (Klaus) or Ultimate services, as of the date that such services are enabled by the Subscriber.\u003c/p\u003e", author_badges: commentAuthorBadges, actions: `<div data-helper="comment-actions" data-json="{"comment_id":7922224168730,"parent_id":4408883061530,"parent_type":"Article"}" hidden="hidden"></div>`, vote_sum: 0, voteUp: `<button type="button" class="" data-auth-action="signin" aria-label="This comment was helpful" aria-pressed="false">Yes</button>`, voteDown: `<button type="button" class="" data-auth-action="signin" aria-label="This comment was not helpful" aria-pressed="false">No</button>` }); commentAuthorBadges = []; comments.push({ id: 8103034589978, anchor: "comment_8103034589978", author: {"name":"Jeffrey Hatakeda","url":null,"agent":true,"avatar_url":"https://secure.gravatar.com/avatar/7f615c1f779e8e92d61cf5ea7ea303c3?default=https%3A%2F%2Fassets.zendesk.com%2Fhc%2Fassets%2Fdefault_avatar.png\u0026r=g","signed_in":false,"id":1266008453370,"role":"anonymous","organizations":[],"badges":[]}, created_at: "2024-09-27T23:15:03Z", updated_at: "2024-09-27T23:15:03Z", body: "\u003cp\u003eSeptember 27, 2024 - This Sub-processor Policy has been updated to clarify the applicability and purpose description of the existing Sub-processor OpenAI, L.L.C., including to add OpenAI, L.L.C. as an applicable Sub-processor for Zendesk QA (Klaus) and Ultimate Functionality.\u003c/p\u003e", author_badges: commentAuthorBadges, actions: `<div data-helper="comment-actions" data-json="{"comment_id":8103034589978,"parent_id":4408883061530,"parent_type":"Article"}" hidden="hidden"></div>`, vote_sum: 0, voteUp: `<button type="button" class="" data-auth-action="signin" aria-label="This comment was helpful" aria-pressed="false">Yes</button>`, voteDown: `<button type="button" class="" data-auth-action="signin" aria-label="This comment was not helpful" aria-pressed="false">No</button>` }); const labels = []; labels.push({ "identifier": "mt" }) labels.push({ "identifier": "legal" }) const signedIn = false; const darkModeSetting = false; const baseUrlSetting = "https://support.zendesk.com"; const localeSetting = "en-us"; const breadcrumbs = `<nav aria-label="Current location"> <ol class="breadcrumbs"> <li> <a href="/hc/en-us">Zendesk help</a> </li> <li> <a href="/hc/en-us/categories/4405298748826-Policies-and-programs">Policies and programs</a> </li> <li> <a href="/hc/en-us/sections/6970173601306-Zendesk-policies-and-agreements">Zendesk policies and agreements</a> </li> <li> <a href="/hc/en-us/sections/4405303723418-Zendesk-policies-and-agreements">Zendesk policies and agreements</a> </li> </ol> </nav> `; const attachments = []; const author = {"name":"Zendesk Team","url":null,"agent":false,"avatar_url":"https://secure.gravatar.com/avatar/c1b10a342e903a5b5ae4387451be5100?default=https%3A%2F%2Fassets.zendesk.com%2Fhc%2Fassets%2Fdefault_avatar.png\u0026r=g","signed_in":false,"id":1262675270510,"role":"anonymous","organizations":[],"badges":[]}; const created_at = "2021-10-16T16:26:45Z"; const edited_at = "2024-09-27T23:07:08Z"; const id = 4408883061530; const title = "Sub-processor Policy"; const internal = false; const body = "\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eWe have updated this policy. If you are a new Subscriber, then this policy will be effective as of September 27, 2024. If you are an existing Subscriber, we are providing you with prior notice of these changes that will be effective as of October 27, 2024. For the previous version of this policy, please expand the section below.\u003c/span\u003e\u003c/p\u003e\n\u003cdiv class=\"card\"\u003e\n\u003cdiv id=\"hd_up\" class=\"card-header\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cbutton class=\"btn btn-link\" data-bs-target=\"#previous\" data-bs-toggle=\"collapse\"\u003e\u0026gt; Previous version of this policy\u003c/button\u003e\u003c/span\u003e\u003c/div\u003e\n\u003cdiv id=\"previous\" class=\"collapse hide\"\u003e\n\u003cdiv class=\"card-body\"\u003e\n\u003ch2 id=\"h_7c1da0ef-91f0-453d-9225-3029955dfdde\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003ca name=\"intro_up\"\u003e\u003c/a\u003ePrevious version of this policy\u003c/span\u003e\u003c/h2\u003e\n\u003cdiv class=\"card\"\u003e\n\u003cdiv class=\"card-body\"\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eZendesk, Inc. (“Zendesk”) uses certain Sub-processors (including members of the Zendesk Group and third parties, as listed below) and content delivery networks to assist it in providing the Zendesk Services as described in the \u003ca href=\"https://www.zendesk.com/company/agreements-and-terms/master-subscription-agreement/\" target=\"_blank\" rel=\"noopener\"\u003eMain Services Agreement\u003c/a\u003e (\"MSA”). Defined terms used herein shall have the same meaning as defined in the MSA.\u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"01J6HXDJW2HPJTMF3PS3ZBP6AZ\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eWhat is a Sub-processor\u003c/span\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eA Sub-processor is a third-party data processor engaged by Zendesk, including entities from the Zendesk Group, who receives Service Data (which may contain Personal Data) from Zendesk for Processing on behalf of our Subscribers and in accordance with our Subscribers' instructions (as communicated by Zendesk) and the terms of its written subcontract. Zendesk engages different types of Sub-processors to perform various functions as explained in the tables below.\u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"01J6HXDJW3VZCQE7CNHGN44B3Q\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eDue Diligence\u003c/span\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eZendesk undertakes to use a commercially reasonable selection process by which it evaluates the security, privacy and confidentiality practices of proposed Sub-processors.\u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"01J6HXDJW3209V72CB5HH2AJ7P\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eContractual Safeguards\u003c/span\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eZendesk generally requires its Sub-processors to satisfy equivalent obligations as those required from Zendesk (as a Data Processor) as set forth in Zendesk’s Data Processing Agreement (“DPA”), including but not limited to the requirements to:\u003c/span\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eProcess Personal Data in accordance with data controller’s (i.e., Subscriber’s) documented instructions (as communicated in writing to the relevant Sub-processor by Zendesk);\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eIn connection with their sub-processing activities, use only personnel who are reliable and subject to a contractually binding obligation to observe data privacy and security, to the extent applicable, pursuant to applicable data protection laws;\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eProvide regular training in security and data protection to personnel to whom they grant access to Personal Data;\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eImplement and maintain appropriate technical and organizational measures (including measures consistent with those to which Zendesk is contractually committed to adhere to insofar as they are equally relevant to the Sub-processor’s Processing of Personal Data on Zendesk’s behalf) and provide an annual certification that evidences compliance with this obligation. In the absence of such certification Zendesk reserves the right to audit the Sub-processor;\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003ePromptly inform Zendesk about any actual or potential security breach; and\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eCooperate with Zendesk in order to deal with requests from data controllers, data subjects or data protection authorities, as applicable.\u003c/span\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eSub-processors which incidentally have access to Your Service Data in Innovation Services and are used to provide specific features or components of the product outside of the core hosting of Service Data (“Innovation Service Specific Sub-processors”) are regularly reviewed by Zendesk to ensure they work towards implementing each of the standards described in this Section. However, Innovation Service Specific Sub-processors may not currently meet all of the measures identified above.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eThis policy does not give Subscribers any additional rights or remedies and should not be construed as a binding agreement. The information herein is only provided to illustrate Zendesk’s engagement process for Sub-processors as well as to provide the actual list of third party Sub-processors and content delivery networks used by Zendesk as of the date of this policy (which Zendesk may use in the delivery and support of its Services).\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eIf you are a Zendesk Subscriber and wish to enter into our DPA, please see our Trust Center at \u003ca href=\"https://www.zendesk.com/trust-center/\" target=\"_blank\" rel=\"noopener\"\u003ehttps://www.zendesk.com/trust-center/\u003c/a\u003e.\u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"01J6HXDJW4X3GKRJ6A0WG5MDQN\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eProcess to Engage New Sub-processors:\u003c/span\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eFor all Subscribers who have executed Zendesk’s standard DPA, Zendesk will provide notice via this policy of updates to the list of Sub-processors that are utilized or which Zendesk proposes to utilize to deliver its Services. Zendesk undertakes to keep this list updated regularly to enable its Subscribers to stay informed of the scope of sub-processing associated with the Zendesk Services. Zendesk Subscribers may subscribe to receive notifications of updates to this policy by clicking “Follow” at the top of this policy.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003ePursuant to the DPA, a Subscriber may object in writing to the Processing of its Personal Data by a newly appointed Sub-processor within thirty (30) days following the update of this policy and such objection shall describe Subscriber's legitimate reason(s) for objection. If Subscriber does not object during such time period, the new Sub-processor(s) shall be deemed accepted.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eIf a Subscriber objects to the use of a newly appointed Sub-processor pursuant to the process provided under the DPA, Zendesk shall have the right to cure the objection through one of the following options (to be selected at Zendesk’s sole discretion) by either:\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e(a) instructing the Sub-processor to cease the Processing of Subscriber's Personal Data, in which event the DPA shall continue unaffected; or (b) allowing Subscriber to terminate their DPA and any related services agreement with Zendesk immediately and provide it with a pro rata reimbursement of any sums paid in advance for Services to be provided, but not yet received by Subscriber as of the effective date of termination.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eThe following is an up-to-date list (as of the date of this policy) of the names, entity type, and locations of Zendesk Sub-processors and content delivery networks (including members of the Zendesk Group and third parties):\u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"01J6HXDJW4HPG0A8H2SJGXEDPG\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eInfrastructure Sub-processors – Service Data Storage and Processing\u003c/span\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eZendesk owns or controls access to the infrastructure that Zendesk uses to host and Process Service Data submitted to the Services, other than as set forth herein. Currently, the Zendesk production systems used for hosting Service Data for the Services are located in the infrastructure Sub-processors listed below. Subscriber accounts are typically established in one of these regions based on where the Subscriber is located, but may be shifted among locations to ensure performance and availability of the Services. The following table describes the legal entities engaged by Zendesk in the storage of Service Data. Zendesk also uses additional services provided by these Sub-processors to Process Service Data as needed to provide the Services.\u003c/span\u003e\u003c/p\u003e\n\u003ctable\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eEntity Name\u003c/span\u003e\u003c/td\u003e\n\u003ctd\u003e\u003cspan class=\"wysiwyg-color-black\"\u003ePurpose\u003c/span\u003e\u003c/td\u003e\n\u003ctd\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eData Hosting Location\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eAmazon Web Services, Inc.\u003c/span\u003e\u003c/td\u003e\n\u003ctd\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eCloud Service Provider for all Zendesk features and functionality\u003c/span\u003e\u003c/td\u003e\n\u003ctd\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eUnited States, Ireland, Germany, United Kingdom, Japan, Australia\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eGoogle LLC\u003c/span\u003e\u003c/td\u003e\n\u003ctd\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eCloud Service Provider for Zendesk WFM (Tymeshift)\u003c/span\u003e\u003c/td\u003e\n\u003ctd\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eUnited States, Germany\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eGoogle Cloud EMEA Limited\u003c/span\u003e\u003c/td\u003e\n\u003ctd\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eCloud Service Provider for Zendesk QA (Klaus)\u003c/span\u003e\u003c/td\u003e\n\u003ctd\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eGermany\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eGoogle Cloud EMEA Limited\u003c/span\u003e\u003c/td\u003e\n\u003ctd\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eCloud Service Provider for Ultimate Functionality\u003c/span\u003e\u003c/td\u003e\n\u003ctd\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eBelgium or United States\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003c/tbody\u003e\n\u003c/table\u003e\n\u003ch2 id=\"01J6HXDJW4077RCN8T3S3877YY\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eService Specific Sub-processors\u003c/span\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eZendesk works with certain third parties to provide specific functionality within the Services. These providers are the Sub-processors set forth below. In order to provide the relevant functionality, these Sub-processors access and Process Service Data. Their use is limited to the indicated Services.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eIf Subscriber has purchased the Zendesk Suite or Sales Suite, the Sub-processors used for the Suites will be in accordance with the Sub-processors listed for the underlying Services that make up the Zendesk Suite or Sales Suite as detailed in this policy. Definitions for the terms used to refer to the Applicable Services included below can be found in the Service-Specific Supplemental Terms found here: \u003ca href=\"/hc/en-us/articles/4408831944730\" target=\"_blank\" rel=\"noopener\"\u003ehttps://support.zendesk.com/hc/en-us/articles/4408831944730\u003c/a\u003e. For reference, such definitions are as follows: \u003c/span\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli aria-level=\"1\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cstrong\u003eTicketing System Functionality\u003c/strong\u003e: means Zendesk Support and help desk functionality, email support functionality and Agent Workspace functionality available within Zendesk Suite.\u003c/span\u003e\u003c/li\u003e\n\u003cli aria-level=\"1\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cstrong\u003eVoice Functionality\u003c/strong\u003e: means Zendesk Talk and call center software available within Zendesk Suite.\u003c/span\u003e\u003c/li\u003e\n\u003cli aria-level=\"1\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cstrong\u003eAnalytics Functionality\u003c/strong\u003e: means Zendesk Explore and reporting and analytics functionality available within Zendesk Suite.\u003c/span\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003ctable style=\"border-collapse: collapse; width: 100%;\" border=\"1\"\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 17.4286%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eEntity Name\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 32.5714%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003ePurpose and Data Processed\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eApplicable Services\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eData Hosting Location\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 17.4286%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eTwilio, Inc.\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 32.5714%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eZendesk Talk’s cloud center software is built on \u003ca href=\"https://www.twilio.com/docs/usage/security\" target=\"_blank\" rel=\"noopener\"\u003eTwilio, Inc.’s\u003c/a\u003e (“Twilio”) development platform. Twilio’s development platform provides the APIs from which Zendesk Talk accesses the telecommunications infrastructure, including phone numbers, voice minutes, web client, and phone call recording and transcription. Twilio has access to Subscribers’ and End-Users’ information as needed to deliver the Talk and Text messages between Subscribers and End-Users. This includes Service Data contained in the messages and the Personal Data of Subscribers’ Agents and End-Users as needed to send and deliver the messages.\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eVoice Functionality, Zendesk Sell\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%;\"\u003e\n\u003cbr\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eVoice Functionality: United States, Ireland, Australia\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eZendesk Sell: United States\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 17.4286%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eGoodData Corporation\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 32.5714%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003ca href=\"https://www.gooddata.com/security\" target=\"_blank\" rel=\"noopener\"\u003eGoodData Corporation\u003c/a\u003e (“GoodData”) is the analytics provider that Zendesk uses in Insights reporting, our legacy analytics feature. Insights is a legacy Service that is not available to new Subscribers and GoodData is only an applicable Sub-processor for a limited number of existing Subscribers using Insights. Where Insights is used, GoodData may Process Service Data from all of the Services used by the relevant Subscriber.\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eInsights (Legacy Service)\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eUnited States\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 17.4286%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eSendGrid, Inc.\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 32.5714%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eSendGrid, Inc. (“SendGrid”) is an email campaign service provider used to send notification emails and dashboards to Agents and End-Users. The primary information SendGrid has access to is the email addresses of recipients of the emails and the content of the emails themselves. The content of the emails may include the dashboards Subscriber has chosen to include in the email campaign, chat analytics reports, and chat transcripts that have been exported via email.\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eAnalytics Functionality, Zendesk Sell, Live Chat Functionality\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eUnited States\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 17.4286%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eCloudflare, Inc.\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 32.5714%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eCloudflare, Inc. (“Cloudflare”) provides content distribution, security, abuse prevention and DNS services for web traffic transmitted to and from the Services. This allows Zendesk to efficiently manage traffic and secure the Services. \u003cbr\u003e\u003cbr\u003eThe primary information Cloudflare has access to is information in and associated with the Zendesk website URL \u003cspan style=\"color: #464646; background-color: #ffffff;\"\u003ewith which\u003c/span\u003e the End-User or Agent is interacting (including End-User or Agent IP address). All information (including Service Data) contained in web traffic transmitted to and from the Services is transmitted through Cloudflare’s systems. Cloudflare also Processes a limited amount of Personal Data (specifically Agent and End-User IP addresses, browser and operating system related information) for logging, security, and abuse prevention purposes.\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eAll\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eLocal (Cloudflare routes traffic to worldwide data centers closest to the user's location. Logging by Cloudflare is performed in the United States.)\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 17.4286%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003ePendo.io, Inc.\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 32.5714%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003ePendo.io, Inc. (“Pendo”) is a third-party analytics provider that Zendesk uses to capture how users interact with the Service. Zendesk uses this information to analyze and improve the Services.\u003cbr\u003e\u003cbr\u003eThe primary information Pendo has access to is information in and associated with the Zendesk website URL that the Agent and End-User are interacting with, such as time spent on page, items clicked (including Service Data contained in those items), Agent email addresses, End-User email addresses, etc.\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eAll\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eUnited States\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 17.4286%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eDatadog, Inc.\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 32.5714%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eDatadog, Inc. (“Datadog”) is a third-party logging platform that Zendesk uses for ingesting, parsing, querying and performing analytics on Service application and infrastructure logs (“Logs”). These Logs are then used for debugging, troubleshooting, auditing, reporting, and detecting and alerting on unexpected application behavior. Incidental to the purpose of the Log Processing, Service Data and Personal Data may be Processed by Datadog. Examples of the data that may be in the Logs includes: timestamp, token ID, email address, user agent, username, Account ID, User ID, name, IP address, application paths and parameters, Session IDs, provisioned infrastructure, Ticket and Help Center data, Agent data and other types of Service Data.\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eAll\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eUnited States, Germany\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 17.4286%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eMongoDB, Inc.\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 32.5714%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eMongoDB, Inc. (“MongoDB”) provides scalable database services used to host select Service Data related to messaging integrations. The primary data MongoDB has access to includes messages exchanged through Sunshine Conversations and other messaging integrations, profile metadata supplied by messaging channels, metadata supplied by SDK integrator/APIs, messaging channel identities and credentials, push notification certificates and API keys, and webhook information.\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eSunshine Conversations, Zendesk messaging, WhatsApp Integration and Social Messaging Add-Ons\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eUnited States, Ireland, Germany, Japan, Australia\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 17.4286%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eFunctional Software, Inc.\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 32.5714%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eFunctional Software, Inc. (\"Sentry\") is a cross-platform error monitoring tool with a focus on error reporting. Zendesk uses Sentry to capture errors thrown within the Service to better understand and resolve issues in real-time. Incidental to the purpose of the error monitoring, Service Data and Personal Data may be Processed by Sentry. Examples of the data that may be in the logs include: timestamp, token ID, email address, user agent, username, Account ID, User ID, name, IP address, application paths and parameters, Session IDs, provisioned infrastructure, Ticket and Help Center data, Agent data and other types of Service Data.\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eAll\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eUnited States, Germany\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 17.4286%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eGoogle LLC\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 32.5714%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eGoogle LLC (\"Google\") supports the translation functionality that is available to Agents within Agent Workspace. If the translation functionality is used by Agents, Google will Process all Service Data that is translated within Agent Workspace.\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eTranslation Functionality within Agent Workspace, Live Chat Functionality\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eNo hosting of Service Data\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 17.4286%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eNetApp, Inc.\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 32.5714%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eNetApp, Inc. (\"NetApp\") provides services used to cache Subscribers' tickets for export within the Services. NetApp Processes the Service Data (including any Personal Data) contained within Subscribers' tickets and all associated metadata, which may include without limitation Agent data, Account IDs, User IDs, email addresses, and IP addresses.\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eTicketing Functionality\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eUnited States, Germany, Japan, Australia\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 17.4286%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eOpenAI, L.L.C.\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 32.5714%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eOpenAI, L.L.C. (\"OpenAI\") provides services to support generative artificial intelligence functionality within (a) the Advanced AI Add-On to the Zendesk Services, including, without limitation, automated summarization of correspondence, text revision, and text completion, (b) AI agents, and (c) Zendesk Services with features powered by OpenAI, where Subscriber enables such features. OpenAI Processes the Service Data contained within the content of Subscribers' tickets and the Services to which the Advanced AI Add-On applies. The Advanced AI Add-On, and use of OpenAI as a Sub-processor, is optional and may be enabled by Subscribers.\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eOpenAI functionality within Advanced AI Add-On, AI agents, and All Zendesk Services where OpenAI functionality is enabled\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eNo hosting of Service Data\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 17.4286%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eSnowflake Inc.\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 32.5714%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eSnowflake Inc. (\"Snowflake\") provides data warehouse services underlying the Zendesk platform, allowing for efficient provision and trend analysis of the Services and day to day business operations, as well as supporting advanced Analytics Functionality available to Subscribers. Snowflake may access a copy of all Service Data for the above-referenced purposes.\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eAll\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eUnited States, Germany\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 17.4286%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eConfluent, Inc.\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 32.5714%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eConfluent, Inc. (“Confluent”) provides the infrastructure for Kafka clusters where all tickets and agent activity data flow through. Data Processed through Confluence includes ticket data and user activities, such as type of task, timestamp and agent ID. The use of Zendesk WFM (Tymeshift), and the applicability of Confluent as a Sub-processor, is optional and may be enabled by Subscribers.\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eZendesk WFM (Tymeshift)\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eUnited States\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 111px;\"\u003e\n\u003ctd style=\"width: 17.4286%; height: 111px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eThe Rocket Science Group LLC\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 32.5714%; height: 111px;\"\u003e\n\u003cspan class=\"wysiwyg-color-black\"\u003eThe Rocket Science Group LLC (“Mailchimp\") is used to send emails to End-Users and Agents (e.g., notifications and CSAT surveys) within Zendesk QA (Klaus).\u003c/span\u003e \u003cspan class=\"wysiwyg-color-black\"\u003eThe primary Service Data Processed by Mailchimp includes recipients' names and email addresses. The use of Zendesk QA (Klaus), and the applicability of Mailchimp as a Sub-processor, is optional and may be enabled by Subscribers.\u003c/span\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 25%; height: 111px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eZendesk QA (Klaus)\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%; height: 111px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eUnited States\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 156px;\"\u003e\n\u003ctd style=\"width: 17.4286%; height: 156px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eMicrosoft Corporation\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 32.5714%; height: 156px;\"\u003e\n\u003cp class=\"p1\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eMicrosoft Corporation (\"Microsoft\") hosts large language models used to provide machine learning/artificial intelligence automated features within Zendesk QA (Klaus). Microsoft Processes the Service Data contained in customer conversations. The use of Zendesk QA (Klaus), and the applicability of Microsoft as a Sub-processor, is optional and may be enabled by Subscribers.\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 25%; height: 156px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eZendesk QA (Klaus)\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%; height: 156px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eUnited States, France, Netherlands, Sweden\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 17.4286%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eGoogle Cloud EMEA Limited\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 32.5714%;\"\u003e\n\u003cp class=\"p1\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eGoogle Cloud EMEA Limited (\"Google EMEA\") hosts large language models used to provide machine learning/artificial intelligence automated features within Zendesk QA (Klaus). Google EMEA Processes the Service Data contained in customer conversations. The use of Zendesk QA (Klaus), and the use of Google EMEA as a Sub-processor, is optional and may be enabled by Subscribers.\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 25%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eZendesk QA (Klaus)\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eNo hosting of Service Data\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 17.4286%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eDeepgram Inc.\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 32.5714%;\"\u003e\n\u003cp class=\"p1\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eDeepgram Inc. (\"Deepgram\") provides services that support voice-related features within Zendesk QA (Klaus), including generating transcripts and providing analysis of such recordings and transcripts. Deepgram Processes the Service Data contained in voice recordings. The use of Zendesk QA (Klaus), and the applicability of Deepgram as a Sub-processor, is optional and may be enabled by Subscribers.\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 25%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eZendesk QA (Klaus)\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eUnited States\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 17.4286%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eMongoDB, Inc.\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 32.5714%;\"\u003e\n\u003cp class=\"p1\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eMongoDB, Inc. (“MongoDB”) provides scalable database services used to host select Service Data related to messaging within Ultimate Functionality. The primary data MongoDB has access to includes data within chat messages exchanged through Ultimate Functionality, which may include names, email addresses, phone numbers, and order numbers. The use of Ultimate Functionality, and the applicability of MongoDB as a Sub-processor for this functionality, is optional and may be enabled by Subscribers.\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 25%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eUltimate Functionality\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eBelgium or United States\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 17.4286%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eMicrosoft Ireland Operations Limited\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 32.5714%;\"\u003e\n\u003cp class=\"p1\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eMicrosoft Ireland Operations Limited (\"Microsoft\") hosts large language models used to provide machine learning/artificial intelligence automated features within Ultimate Functionality. Microsoft Processes the Service Data contained in chat logs. The use of Ultimate Functionality, and the applicability of Microsoft as a Sub-processor for this functionality, is optional and may be enabled by Subscribers.\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 25%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eUltimate Functionality\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eNo hosting of Service Data\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 17.4286%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eAiven Oy\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 32.5714%;\"\u003e\n\u003cp class=\"p1\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eAiven Oy (\"Aiven\" provides search and data analytics functionality within Ultimate Functionality. The primary Service Data that Aiven may access includes End-User messages. The use of Ultimate Functionality, and the applicability of Aiven as a Sub-processor for this functionality, is optional and may be enabled by Subscribers.\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 25%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eUltimate Functionality\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eBelgium or United States\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 17.4286%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eFunctional Software, Inc.\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 32.5714%;\"\u003e\n\u003cp class=\"p1\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eFunctional Software, Inc. (\"Sentry\") is a cross-platform error monitoring tool used to capture errors thrown within Ultimate Functionality and provide error reporting to better understand and resolve issues in real-time. Incidental to the purpose of the error monitoring, Service Data and Personal Data may be Processed by Sentry within logs, including, for example, IP addresses and User IDs. The use of Ultimate Functionality, and the applicability of Sentry as a Sub-processor for this functionality, is optional and may be enabled by Subscribers.\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 25%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eUltimate Functionality\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eUnited States\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 17.4286%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eRaintank, Inc.\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 32.5714%;\"\u003e\n\u003cp class=\"p1\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eRaintain, Inc. (\"Grafana Labs\") provides logging and observability functionality within Ultimate Functionality. Incidental to the purpose of the logging functionality, Service Data may be Processed by Grafana Labs. Examples of the data that may be included in the logs are user names, email addresses, bot configuration, and system events. The use of Ultimate Functionality, and the applicability of Grafana Labs as a Sub-processor for this functionality, is optional and may be enabled by Subscribers.\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 25%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eUltimate Functionality\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eBelgium or United States\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003c/tbody\u003e\n\u003c/table\u003e\n\u003ch2 id=\"01J6HXDJW56DDSG39BYBFH67PB\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eInnovation Services Sub-processors\u003c/span\u003e\u003c/h2\u003e\n\u003cp class=\"p1\"\u003eZendesk Sell is supported by additional Innovation Services Sub-processors, which can be viewed by expanding below.\u003c/p\u003e\n\u003cdiv class=\"card\"\u003e\n\u003cdiv id=\"hd_up\" class=\"card-header\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cbutton class=\"btn btn-link\" data-bs-target=\"#service_spec\" data-bs-toggle=\"collapse\"\u003e» Service Specific Sub-processors\u003c/button\u003e\u003c/span\u003e\u003c/div\u003e\n\u003cdiv id=\"service_spec\" class=\"collapse hide\"\u003e\n\u003cdiv class=\"card-body\"\u003e\n\u003cdiv class=\"body\"\u003e\n\u003ctable style=\"width: 600px; height: 206px;\"\u003e\n\u003ctbody\u003e\n\u003ctr style=\"height: 67px;\"\u003e\n\u003ctd style=\"width: 86px; height: 67px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eEntity Name\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 277px; height: 67px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003ePurpose and Data Processed\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 103px; height: 67px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eApplicable Services\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 89px; height: 67px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eData Hosting Location\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 223px;\"\u003e\n\u003ctd style=\"width: 86px; height: 139px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eAPIHub, Inc.\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 277px; height: 139px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eAPIHub, Inc. (\"Clearbit\") is a third party marketing data engine that Zendesk uses within the Reach functionality available in Zendesk Sell. Reach is optional and may be enabled by Subscribers. The primary Service Data Processed by Clearbit includes lead name, lead email address, lead company name, lead company website, contact name, contact email address, contact company name, and contact company address.\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 103px; height: 139px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eZendesk Sell\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 89px; height: 139px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eUnited States\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003c/tbody\u003e\n\u003c/table\u003e\n\u003c/div\u003e\n\u003c/div\u003e\n\u003c/div\u003e\n\u003c/div\u003e\n\u003ch2 id=\"01J6HXDJW57277N0FQH7WP4KZ7\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eZendesk Group Sub-processors\u003c/span\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eThe following entities are members of the Zendesk Group. Accordingly, they may function as Sub-processors to provide the Services.\u003c/span\u003e\u003c/p\u003e\n\u003ctable style=\"width: 407px;\"\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 289px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eEntity Name\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 118px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eCountry\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 289px;\"\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eZendesk, Inc.\u003c/span\u003e\u003cbr\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eFutureSimple Inc.\u003c/span\u003e\u003cbr\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eZD Sub Holdings\u003c/span\u003e\u003cbr\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eSmooch Technologies US Inc.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eTymeshift, Inc.\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 118px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eUnited States\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 289px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eZendesk International Limited\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 118px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eIreland\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 289px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eZendesk ApS\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 118px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eDenmark\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 289px;\"\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eZendesk GmbH\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eUltimate.ai GmbH\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 118px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eGermany\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 289px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eZendesk Pty., Ltd\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 118px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eAustralia\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 289px;\"\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eZendesk UK Limited\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eUltimate.ai Ltd\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 118px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eUnited Kingdom\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 289px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eZendesk Incorporated\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 118px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003ePhilippines\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 289px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eZendesk Singapore Pte. Ltd.\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 118px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eSingapore\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 289px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eZendesk Brasil Software Corporativo LTDA\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 118px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eBrazil\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 289px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eKabushiki Kaisha Zendesk\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 118px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eJapan\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 289px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eZendesk France SAS\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 118px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eFrance\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 289px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eBase sp. z o. o. (Base spółka z ograniczoną odpowiedzialnością)\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 118px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003ePoland\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 289px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eSmooch Technologies ULC\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 118px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eCanada\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 289px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eZendesk Technologies Private Limited\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 118px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eIndia\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 289px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eZendesk Korea LLC\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 118px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eSouth Korea\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 289px;\"\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eCleverly, Unipessoal, LDA\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eTymeshift Portugal, Unipessoal Lda\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 118px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003ePortugal\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 289px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eZendesk Technologies Spain S.L.\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 118px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eSpain\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 289px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eZendesk, S. de R.L. de C.V.\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 118px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eMexico\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 289px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eZendesk Sweden AB\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 118px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eSweden\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 289px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eZendesk Netherlands B.V.\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 118px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eNetherlands\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 289px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eZendesk Italy S.r.l.\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 118px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eItaly\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 289px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eTymeshift doo Novi Sad\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 118px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eSerbia\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 289px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eQualitista OÜ\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 118px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eEstonia\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 289px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eUltimate Enterprises Oy\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 118px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eFinland\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003c/tbody\u003e\n\u003c/table\u003e\n\u003ch2 id=\"01J6HXDJW69KJDKEST6SRH5A25\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eContent Delivery Networks\u003c/span\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eAs explained above, Zendesk’s Services may use content delivery networks (“CDNs”) to provide the Services, for security purposes, and to optimize content delivery. CDNs do not have access to Service Data but are commonly used systems of distributed services that deliver content based on the geographic location of the individual accessing the content and the origin of the content provider. Website content served to website visitors and domain name information may be stored with a CDN to expedite transmission, and information transmitted across a CDN may be accessed by that CDN to enable its functions. The following describes the use of CDNs by Zendesk’s Services.\u003c/span\u003e\u003c/p\u003e\n\u003c/div\u003e\n\u003ctable style=\"height: 133px;\"\u003e\n\u003ctbody\u003e\n\u003ctr style=\"height: 44px;\"\u003e\n\u003ctd style=\"height: 44px; width: 96.4219px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eCDN Provider\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"height: 44px; width: 80.7344px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eServices Using CDN\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"height: 44px; width: 67.7656px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eCDN Location\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"height: 44px; width: 410.047px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eDescription of CDN Services\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 89px;\"\u003e\n\u003ctd style=\"height: 89px; width: 96.4219px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eAmazon Web Services, Inc.\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"height: 89px; width: 80.7344px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eAll Zendesk Services\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"height: 89px; width: 67.7656px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eGlobal\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"height: 89px; width: 410.047px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003ePublic website content served to website visitors may be stored with Amazon Web Services, Inc., and transmitted by Amazon Web Services, Inc., to website visitors, to expedite transmission.\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003c/tbody\u003e\n\u003c/table\u003e\n\u003cp\u003e \u003c/p\u003e\n\u003c/div\u003e\n\u003c/div\u003e\n\u003c/div\u003e\n\u003c/div\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eZendesk, Inc. (“Zendesk”) uses certain Sub-processors (including members of the Zendesk Group and third parties, as listed below) and content delivery networks to assist it in providing the Zendesk Services as described in the \u003ca href=\"https://www.zendesk.com/company/agreements-and-terms/master-subscription-agreement/\" target=\"_blank\" rel=\"noopener\"\u003eMain Services Agreement\u003c/a\u003e (\"MSA”). Defined terms used herein shall have the same meaning as defined in the MSA.\u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"01J8TV99S8175EXHJBE5WJ7DQT\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eWhat is a Sub-processor\u003c/span\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eA Sub-processor is a third-party data processor engaged by Zendesk, including entities from the Zendesk Group, who receives Service Data (which may contain Personal Data) from Zendesk for Processing on behalf of our Subscribers and in accordance with our Subscribers' instructions (as communicated by Zendesk) and the terms of its written subcontract. Zendesk engages different types of Sub-processors to perform various functions as explained in the tables below.\u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"01J8TV99S8FSY8NQF30P0C9JFV\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eDue Diligence\u003c/span\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eZendesk undertakes to use a commercially reasonable selection process by which it evaluates the security, privacy and confidentiality practices of proposed Sub-processors.\u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"01J8TV99S931KBDHQ71JRJ2ZS2\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eContractual Safeguards\u003c/span\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eZendesk generally requires its Sub-processors to satisfy equivalent obligations as those required from Zendesk (as a Data Processor) as set forth in Zendesk’s Data Processing Agreement (“DPA”), including but not limited to the requirements to:\u003c/span\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eProcess Personal Data in accordance with data controller’s (i.e., Subscriber’s) documented instructions (as communicated in writing to the relevant Sub-processor by Zendesk);\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eIn connection with their sub-processing activities, use only personnel who are reliable and subject to a contractually binding obligation to observe data privacy and security, to the extent applicable, pursuant to applicable data protection laws;\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eProvide regular training in security and data protection to personnel to whom they grant access to Personal Data;\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eImplement and maintain appropriate technical and organizational measures (including measures consistent with those to which Zendesk is contractually committed to adhere to insofar as they are equally relevant to the Sub-processor’s Processing of Personal Data on Zendesk’s behalf) and provide an annual certification that evidences compliance with this obligation. In the absence of such certification Zendesk reserves the right to audit the Sub-processor;\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003ePromptly inform Zendesk about any actual or potential security breach; and\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eCooperate with Zendesk in order to deal with requests from data controllers, data subjects or data protection authorities, as applicable.\u003c/span\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eSub-processors which incidentally have access to Your Service Data in Innovation Services and are used to provide specific features or components of the product outside of the core hosting of Service Data (“Innovation Service Specific Sub-processors”) are regularly reviewed by Zendesk to ensure they work towards implementing each of the standards described in this Section. However, Innovation Service Specific Sub-processors may not currently meet all of the measures identified above.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eThis policy does not give Subscribers any additional rights or remedies and should not be construed as a binding agreement. The information herein is only provided to illustrate Zendesk’s engagement process for Sub-processors as well as to provide the actual list of third party Sub-processors and content delivery networks used by Zendesk as of the date of this policy (which Zendesk may use in the delivery and support of its Services).\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eIf you are a Zendesk Subscriber and wish to enter into our DPA, please see our Trust Center at \u003ca href=\"https://www.zendesk.com/trust-center/\" target=\"_blank\" rel=\"noopener\"\u003ehttps://www.zendesk.com/trust-center/\u003c/a\u003e.\u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"01J8TV99SB6CWACRFY2B41CN6B\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eProcess to Engage New Sub-processors:\u003c/span\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eFor all Subscribers who have executed Zendesk’s standard DPA, Zendesk will provide notice via this policy of updates to the list of Sub-processors that are utilized or which Zendesk proposes to utilize to deliver its Services. Zendesk undertakes to keep this list updated regularly to enable its Subscribers to stay informed of the scope of sub-processing associated with the Zendesk Services. Zendesk Subscribers may subscribe to receive notifications of updates to this policy by clicking “Follow” at the top of this policy.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003ePursuant to the DPA, a Subscriber may object in writing to the Processing of its Personal Data by a newly appointed Sub-processor within thirty (30) days following the update of this policy and such objection shall describe Subscriber's legitimate reason(s) for objection. If Subscriber does not object during such time period, the new Sub-processor(s) shall be deemed accepted.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eIf a Subscriber objects to the use of a newly appointed Sub-processor pursuant to the process provided under the DPA, Zendesk shall have the right to cure the objection through one of the following options (to be selected at Zendesk’s sole discretion) by either:\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e(a) instructing the Sub-processor to cease the Processing of Subscriber's Personal Data, in which event the DPA shall continue unaffected; or (b) allowing Subscriber to terminate their DPA and any related services agreement with Zendesk immediately and provide it with a pro rata reimbursement of any sums paid in advance for Services to be provided, but not yet received by Subscriber as of the effective date of termination.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eThe following is an up-to-date list (as of the date of this policy) of the names, entity type, and locations of Zendesk Sub-processors and content delivery networks (including members of the Zendesk Group and third parties):\u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"01J8TV99SBJGJFP69JDDTME782\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eInfrastructure Sub-processors – Service Data Storage and Processing\u003c/span\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eZendesk owns or controls access to the infrastructure that Zendesk uses to host and Process Service Data submitted to the Services, other than as set forth herein. Currently, the Zendesk production systems used for hosting Service Data for the Services are located in the infrastructure Sub-processors listed below. Subscriber accounts are typically established in one of these regions based on where the Subscriber is located, but may be shifted among locations to ensure performance and availability of the Services. The following table describes the legal entities engaged by Zendesk in the storage of Service Data. Zendesk also uses additional services provided by these Sub-processors to Process Service Data as needed to provide the Services.\u003c/span\u003e\u003c/p\u003e\n\u003ctable\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eEntity Name\u003c/span\u003e\u003c/td\u003e\n\u003ctd\u003e\u003cspan class=\"wysiwyg-color-black\"\u003ePurpose\u003c/span\u003e\u003c/td\u003e\n\u003ctd\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eData Hosting Location\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eAmazon Web Services, Inc.\u003c/span\u003e\u003c/td\u003e\n\u003ctd\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eCloud Service Provider for all Zendesk features and functionality\u003c/span\u003e\u003c/td\u003e\n\u003ctd\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eUnited States, Ireland, Germany, United Kingdom, Japan, Australia\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eGoogle LLC\u003c/span\u003e\u003c/td\u003e\n\u003ctd\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eCloud Service Provider for Zendesk WFM (Tymeshift)\u003c/span\u003e\u003c/td\u003e\n\u003ctd\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eUnited States, Germany\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eGoogle Cloud EMEA Limited\u003c/span\u003e\u003c/td\u003e\n\u003ctd\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eCloud Service Provider for Zendesk QA (Klaus)\u003c/span\u003e\u003c/td\u003e\n\u003ctd\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eGermany\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eGoogle Cloud EMEA Limited\u003c/span\u003e\u003c/td\u003e\n\u003ctd\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eCloud Service Provider for Ultimate Functionality\u003c/span\u003e\u003c/td\u003e\n\u003ctd\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eBelgium or United States\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003c/tbody\u003e\n\u003c/table\u003e\n\u003ch2 id=\"01J8TV99SB5WBKZVV6BP4ESNBA\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eService Specific Sub-processors\u003c/span\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eZendesk works with certain third parties to provide specific functionality within the Services. These providers are the Sub-processors set forth below. In order to provide the relevant functionality, these Sub-processors access and Process Service Data. Their use is limited to the indicated Services.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eIf Subscriber has purchased the Zendesk Suite or Sales Suite, the Sub-processors used for the Suites will be in accordance with the Sub-processors listed for the underlying Services that make up the Zendesk Suite or Sales Suite as detailed in this policy. Definitions for the terms used to refer to the Applicable Services included below can be found in the Service-Specific Supplemental Terms found here: \u003ca href=\"/hc/en-us/articles/4408831944730\" target=\"_blank\" rel=\"noopener\"\u003ehttps://support.zendesk.com/hc/en-us/articles/4408831944730\u003c/a\u003e. For reference, such definitions are as follows: \u003c/span\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli aria-level=\"1\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cstrong\u003eTicketing System Functionality\u003c/strong\u003e: means Zendesk Support and help desk functionality, email support functionality and Agent Workspace functionality available within Zendesk Suite.\u003c/span\u003e\u003c/li\u003e\n\u003cli aria-level=\"1\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cstrong\u003eVoice Functionality\u003c/strong\u003e: means Zendesk Talk and call center software available within Zendesk Suite.\u003c/span\u003e\u003c/li\u003e\n\u003cli aria-level=\"1\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cstrong\u003eAnalytics Functionality\u003c/strong\u003e: means Zendesk Explore and reporting and analytics functionality available within Zendesk Suite.\u003c/span\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003ctable style=\"border-collapse: collapse; width: 100%;\" border=\"1\"\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 17.4286%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eEntity Name\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 32.5714%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003ePurpose and Data Processed\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eApplicable Services\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eData Hosting Location\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 17.4286%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eTwilio, Inc.\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 32.5714%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eZendesk Talk’s cloud center software is built on \u003ca href=\"https://www.twilio.com/docs/usage/security\" target=\"_blank\" rel=\"noopener\"\u003eTwilio, Inc.’s\u003c/a\u003e (“Twilio”) development platform. Twilio’s development platform provides the APIs from which Zendesk Talk accesses the telecommunications infrastructure, including phone numbers, voice minutes, web client, and phone call recording and transcription. Twilio has access to Subscribers’ and End-Users’ information as needed to deliver the Talk and Text messages between Subscribers and End-Users. This includes Service Data contained in the messages and the Personal Data of Subscribers’ Agents and End-Users as needed to send and deliver the messages.\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eVoice Functionality, Zendesk Sell\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%;\"\u003e\n\u003cbr\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eVoice Functionality: United States, Ireland, Australia\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eZendesk Sell: United States\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 17.4286%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eGoodData Corporation\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 32.5714%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003ca href=\"https://www.gooddata.com/security\" target=\"_blank\" rel=\"noopener\"\u003eGoodData Corporation\u003c/a\u003e (“GoodData”) is the analytics provider that Zendesk uses in Insights reporting, our legacy analytics feature. Insights is a legacy Service that is not available to new Subscribers and GoodData is only an applicable Sub-processor for a limited number of existing Subscribers using Insights. Where Insights is used, GoodData may Process Service Data from all of the Services used by the relevant Subscriber.\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eInsights (Legacy Service)\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eUnited States\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 17.4286%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eSendGrid, Inc.\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 32.5714%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eSendGrid, Inc. (“SendGrid”) is an email campaign service provider used to send notification emails and dashboards to Agents and End-Users. The primary information SendGrid has access to is the email addresses of recipients of the emails and the content of the emails themselves. The content of the emails may include the dashboards Subscriber has chosen to include in the email campaign, chat analytics reports, and chat transcripts that have been exported via email.\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eAnalytics Functionality, Zendesk Sell, Live Chat Functionality\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eUnited States\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 17.4286%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eCloudflare, Inc.\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 32.5714%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eCloudflare, Inc. (“Cloudflare”) provides content distribution, security, abuse prevention and DNS services for web traffic transmitted to and from the Services. This allows Zendesk to efficiently manage traffic and secure the Services. \u003cbr\u003e\u003cbr\u003eThe primary information Cloudflare has access to is information in and associated with the Zendesk website URL \u003cspan style=\"color: #464646; background-color: #ffffff;\"\u003ewith which\u003c/span\u003e the End-User or Agent is interacting (including End-User or Agent IP address). All information (including Service Data) contained in web traffic transmitted to and from the Services is transmitted through Cloudflare’s systems. Cloudflare also Processes a limited amount of Personal Data (specifically Agent and End-User IP addresses, browser and operating system related information) for logging, security, and abuse prevention purposes.\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eAll\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eLocal (Cloudflare routes traffic to worldwide data centers closest to the user's location. Logging by Cloudflare is performed in the United States.)\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 17.4286%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003ePendo.io, Inc.\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 32.5714%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003ePendo.io, Inc. (“Pendo”) is a third-party analytics provider that Zendesk uses to capture how users interact with the Service. Zendesk uses this information to analyze and improve the Services.\u003cbr\u003e\u003cbr\u003eThe primary information Pendo has access to is information in and associated with the Zendesk website URL that the Agent and End-User are interacting with, such as time spent on page, items clicked (including Service Data contained in those items), Agent email addresses, End-User email addresses, etc.\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eAll\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eUnited States\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 17.4286%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eDatadog, Inc.\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 32.5714%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eDatadog, Inc. (“Datadog”) is a third-party logging platform that Zendesk uses for ingesting, parsing, querying and performing analytics on Service application and infrastructure logs (“Logs”). These Logs are then used for debugging, troubleshooting, auditing, reporting, and detecting and alerting on unexpected application behavior. Incidental to the purpose of the Log Processing, Service Data and Personal Data may be Processed by Datadog. Examples of the data that may be in the Logs includes: timestamp, token ID, email address, user agent, username, Account ID, User ID, name, IP address, application paths and parameters, Session IDs, provisioned infrastructure, Ticket and Help Center data, Agent data and other types of Service Data.\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eAll\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eUnited States, Germany\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 17.4286%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eMongoDB, Inc.\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 32.5714%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eMongoDB, Inc. (“MongoDB”) provides scalable database services used to host select Service Data related to messaging integrations. The primary data MongoDB has access to includes messages exchanged through Sunshine Conversations and other messaging integrations, profile metadata supplied by messaging channels, metadata supplied by SDK integrator/APIs, messaging channel identities and credentials, push notification certificates and API keys, and webhook information.\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eSunshine Conversations, Zendesk messaging, WhatsApp Integration and Social Messaging Add-Ons\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eUnited States, Ireland, Germany, Japan, Australia\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 17.4286%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eFunctional Software, Inc.\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 32.5714%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eFunctional Software, Inc. (\"Sentry\") is a cross-platform error monitoring tool with a focus on error reporting. Zendesk uses Sentry to capture errors thrown within the Service to better understand and resolve issues in real-time. Incidental to the purpose of the error monitoring, Service Data and Personal Data may be Processed by Sentry. Examples of the data that may be in the logs include: timestamp, token ID, email address, user agent, username, Account ID, User ID, name, IP address, application paths and parameters, Session IDs, provisioned infrastructure, Ticket and Help Center data, Agent data and other types of Service Data.\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eAll\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eUnited States, Germany\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 17.4286%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eGoogle LLC\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 32.5714%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eGoogle LLC (\"Google\") supports the translation functionality that is available to Agents within Agent Workspace. If the translation functionality is used by Agents, Google will Process all Service Data that is translated within Agent Workspace.\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eTranslation Functionality within Agent Workspace, Live Chat Functionality\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eNo hosting of Service Data\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 17.4286%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eNetApp, Inc.\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 32.5714%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eNetApp, Inc. (\"NetApp\") provides services used to cache Subscribers' tickets for export within the Services. NetApp Processes the Service Data (including any Personal Data) contained within Subscribers' tickets and all associated metadata, which may include without limitation Agent data, Account IDs, User IDs, email addresses, and IP addresses.\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eTicketing Functionality\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eUnited States, Germany, Japan, Australia\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 17.4286%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eOpenAI, L.L.C.\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 32.5714%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eOpenAI, L.L.C. (\"OpenAI\") provides generative artificial intelligence (\"AI\") and natural language processing services to Zendesk to support Zendesk Services within (a) the Advanced AI Add-On, including, without limitation, automated summarization of correspondence, text revision, and text completion, (b) AI agents, (c) Zendesk QA (Klaus), (d) Ultimate Functionality, and (e) other generative AI features enabled by Subscriber.\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eAdvanced AI Add-On, AI agents, Zendesk QA (Klaus), Ultimate Functionality, and other generative AI features enabled by Subscriber\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eNo hosting of Service Data\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 17.4286%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eSnowflake Inc.\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 32.5714%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eSnowflake Inc. (\"Snowflake\") provides data warehouse services underlying the Zendesk platform, allowing for efficient provision and trend analysis of the Services and day to day business operations, as well as supporting advanced Analytics Functionality available to Subscribers. Snowflake may access a copy of all Service Data for the above-referenced purposes.\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eAll\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eUnited States, Germany\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 17.4286%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eConfluent, Inc.\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 32.5714%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eConfluent, Inc. (“Confluent”) provides the infrastructure for Kafka clusters where all tickets and agent activity data flow through. Data Processed through Confluence includes ticket data and user activities, such as type of task, timestamp and agent ID. The use of Zendesk WFM (Tymeshift), and the applicability of Confluent as a Sub-processor, is optional and may be enabled by Subscribers.\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eZendesk WFM (Tymeshift)\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eUnited States\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 111px;\"\u003e\n\u003ctd style=\"width: 17.4286%; height: 111px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eThe Rocket Science Group LLC\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 32.5714%; height: 111px;\"\u003e\n\u003cspan class=\"wysiwyg-color-black\"\u003eThe Rocket Science Group LLC (“Mailchimp\") is used to send emails to End-Users and Agents (e.g., notifications and CSAT surveys) within Zendesk QA (Klaus).\u003c/span\u003e \u003cspan class=\"wysiwyg-color-black\"\u003eThe primary Service Data Processed by Mailchimp includes recipients' names and email addresses. The use of Zendesk QA (Klaus), and the applicability of Mailchimp as a Sub-processor, is optional and may be enabled by Subscribers.\u003c/span\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 25%; height: 111px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eZendesk QA (Klaus)\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%; height: 111px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eUnited States\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 156px;\"\u003e\n\u003ctd style=\"width: 17.4286%; height: 156px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eMicrosoft Corporation\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 32.5714%; height: 156px;\"\u003e\n\u003cp class=\"p1\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eMicrosoft Corporation (\"Microsoft\") hosts large language models used to provide machine learning/artificial intelligence automated features within Zendesk QA (Klaus). Microsoft Processes the Service Data contained in customer conversations. The use of Zendesk QA (Klaus), and the applicability of Microsoft as a Sub-processor, is optional and may be enabled by Subscribers.\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 25%; height: 156px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eZendesk QA (Klaus)\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%; height: 156px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eUnited States, France, Netherlands, Sweden\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 17.4286%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eGoogle Cloud EMEA Limited\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 32.5714%;\"\u003e\n\u003cp class=\"p1\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eGoogle Cloud EMEA Limited (\"Google EMEA\") hosts large language models used to provide machine learning/artificial intelligence automated features within Zendesk QA (Klaus). Google EMEA Processes the Service Data contained in customer conversations. The use of Zendesk QA (Klaus), and the use of Google EMEA as a Sub-processor, is optional and may be enabled by Subscribers.\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 25%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eZendesk QA (Klaus)\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eNo hosting of Service Data\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 17.4286%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eDeepgram Inc.\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 32.5714%;\"\u003e\n\u003cp class=\"p1\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eDeepgram Inc. (\"Deepgram\") provides services that support voice-related features within Zendesk QA (Klaus), including generating transcripts and providing analysis of such recordings and transcripts. Deepgram Processes the Service Data contained in voice recordings. The use of Zendesk QA (Klaus), and the applicability of Deepgram as a Sub-processor, is optional and may be enabled by Subscribers.\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 25%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eZendesk QA (Klaus)\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eUnited States\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 17.4286%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eMongoDB, Inc.\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 32.5714%;\"\u003e\n\u003cp class=\"p1\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eMongoDB, Inc. (“MongoDB”) provides scalable database services used to host select Service Data related to messaging within Ultimate Functionality. The primary data MongoDB has access to includes data within chat messages exchanged through Ultimate Functionality, which may include names, email addresses, phone numbers, and order numbers. The use of Ultimate Functionality, and the applicability of MongoDB as a Sub-processor for this functionality, is optional and may be enabled by Subscribers.\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 25%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eUltimate Functionality\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eBelgium or United States\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 17.4286%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eMicrosoft Ireland Operations Limited\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 32.5714%;\"\u003e\n\u003cp class=\"p1\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eMicrosoft Ireland Operations Limited (\"Microsoft\") hosts large language models used to provide machine learning/artificial intelligence automated features within Ultimate Functionality. Microsoft Processes the Service Data contained in chat logs. The use of Ultimate Functionality, and the applicability of Microsoft as a Sub-processor for this functionality, is optional and may be enabled by Subscribers.\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 25%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eUltimate Functionality\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eNo hosting of Service Data\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 17.4286%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eAiven Oy\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 32.5714%;\"\u003e\n\u003cp class=\"p1\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eAiven Oy (\"Aiven\" provides search and data analytics functionality within Ultimate Functionality. The primary Service Data that Aiven may access includes End-User messages. The use of Ultimate Functionality, and the applicability of Aiven as a Sub-processor for this functionality, is optional and may be enabled by Subscribers.\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 25%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eUltimate Functionality\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eBelgium or United States\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 17.4286%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eFunctional Software, Inc.\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 32.5714%;\"\u003e\n\u003cp class=\"p1\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eFunctional Software, Inc. (\"Sentry\") is a cross-platform error monitoring tool used to capture errors thrown within Ultimate Functionality and provide error reporting to better understand and resolve issues in real-time. Incidental to the purpose of the error monitoring, Service Data and Personal Data may be Processed by Sentry within logs, including, for example, IP addresses and User IDs. The use of Ultimate Functionality, and the applicability of Sentry as a Sub-processor for this functionality, is optional and may be enabled by Subscribers.\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 25%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eUltimate Functionality\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eUnited States\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 17.4286%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eRaintank, Inc.\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 32.5714%;\"\u003e\n\u003cp class=\"p1\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eRaintain, Inc. (\"Grafana Labs\") provides logging and observability functionality within Ultimate Functionality. Incidental to the purpose of the logging functionality, Service Data may be Processed by Grafana Labs. Examples of the data that may be included in the logs are user names, email addresses, bot configuration, and system events. The use of Ultimate Functionality, and the applicability of Grafana Labs as a Sub-processor for this functionality, is optional and may be enabled by Subscribers.\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 25%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eUltimate Functionality\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 25%;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eBelgium or United States\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003c/tbody\u003e\n\u003c/table\u003e\n\u003ch2 id=\"01J8TV99SC5BYPV306GASY1HXC\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eInnovation Services Sub-processors\u003c/span\u003e\u003c/h2\u003e\n\u003cp class=\"p1\"\u003eZendesk Sell is supported by additional Innovation Services Sub-processors, which can be viewed by expanding below.\u003c/p\u003e\n\u003cdiv class=\"card\"\u003e\n\u003cdiv id=\"hd_up\" class=\"card-header\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003cbutton class=\"btn btn-link\" data-bs-target=\"#service_spec\" data-bs-toggle=\"collapse\"\u003e» Service Specific Sub-processors\u003c/button\u003e\u003c/span\u003e\u003c/div\u003e\n\u003cdiv id=\"service_spec\" class=\"collapse hide\"\u003e\n\u003cdiv class=\"card-body\"\u003e\n\u003cdiv class=\"body\"\u003e\n\u003ctable style=\"width: 600px; height: 206px;\"\u003e\n\u003ctbody\u003e\n\u003ctr style=\"height: 67px;\"\u003e\n\u003ctd style=\"width: 86px; height: 67px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eEntity Name\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 277px; height: 67px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003ePurpose and Data Processed\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 103px; height: 67px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eApplicable Services\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 89px; height: 67px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eData Hosting Location\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 223px;\"\u003e\n\u003ctd style=\"width: 86px; height: 139px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eAPIHub, Inc.\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 277px; height: 139px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eAPIHub, Inc. (\"Clearbit\") is a third party marketing data engine that Zendesk uses within the Reach functionality available in Zendesk Sell. Reach is optional and may be enabled by Subscribers. The primary Service Data Processed by Clearbit includes lead name, lead email address, lead company name, lead company website, contact name, contact email address, contact company name, and contact company address.\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 103px; height: 139px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eZendesk Sell\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 89px; height: 139px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eUnited States\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003c/tbody\u003e\n\u003c/table\u003e\n\u003c/div\u003e\n\u003c/div\u003e\n\u003c/div\u003e\n\u003c/div\u003e\n\u003ch2 id=\"01J8TV99SCEQD5QWG3G85Z4X3G\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eZendesk Group Sub-processors\u003c/span\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eThe following entities are members of the Zendesk Group. Accordingly, they may function as Sub-processors to provide the Services.\u003c/span\u003e\u003c/p\u003e\n\u003ctable style=\"width: 407px;\"\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 289px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eEntity Name\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 118px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eCountry\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 289px;\"\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eZendesk, Inc.\u003c/span\u003e\u003cbr\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eFutureSimple Inc.\u003c/span\u003e\u003cbr\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eZD Sub Holdings\u003c/span\u003e\u003cbr\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eSmooch Technologies US Inc.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eTymeshift, Inc.\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 118px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eUnited States\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 289px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eZendesk International Limited\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 118px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eIreland\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 289px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eZendesk ApS\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 118px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eDenmark\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 289px;\"\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eZendesk GmbH\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eUltimate.ai GmbH\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 118px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eGermany\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 289px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eZendesk Pty., Ltd\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 118px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eAustralia\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 289px;\"\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eZendesk UK Limited\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eUltimate.ai Ltd\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 118px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eUnited Kingdom\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 289px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eZendesk Incorporated\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 118px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003ePhilippines\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 289px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eZendesk Singapore Pte. Ltd.\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 118px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eSingapore\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 289px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eZendesk Brasil Software Corporativo LTDA\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 118px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eBrazil\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 289px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eKabushiki Kaisha Zendesk\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 118px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eJapan\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 289px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eZendesk France SAS\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 118px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eFrance\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 289px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eBase sp. z o. o. (Base spółka z ograniczoną odpowiedzialnością)\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 118px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003ePoland\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 289px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eSmooch Technologies ULC\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 118px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eCanada\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 289px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eZendesk Technologies Private Limited\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 118px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eIndia\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 289px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eZendesk Korea LLC\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 118px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eSouth Korea\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 289px;\"\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eCleverly, Unipessoal, LDA\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eTymeshift Portugal, Unipessoal Lda\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"width: 118px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003ePortugal\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 289px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eZendesk Technologies Spain S.L.\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 118px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eSpain\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 289px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eZendesk, S. de R.L. de C.V.\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 118px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eMexico\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 289px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eZendesk Sweden AB\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 118px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eSweden\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 289px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eZendesk Netherlands B.V.\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 118px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eNetherlands\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 289px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eZendesk Italy S.r.l.\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 118px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eItaly\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 289px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eTymeshift doo Novi Sad\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 118px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eSerbia\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 289px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eQualitista OÜ\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 118px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eEstonia\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 289px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eUltimate Enterprises Oy\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"width: 118px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eFinland\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003c/tbody\u003e\n\u003c/table\u003e\n\u003ch2 id=\"01J6HXE5TWDJZXDPRBMBXQETGY\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eContent Delivery Networks\u003c/span\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eAs explained above, Zendesk’s Services may use content delivery networks (“CDNs”) to provide the Services, for security purposes, and to optimize content delivery. CDNs do not have access to Service Data but are commonly used systems of distributed services that deliver content based on the geographic location of the individual accessing the content and the origin of the content provider. Website content served to website visitors and domain name information may be stored with a CDN to expedite transmission, and information transmitted across a CDN may be accessed by that CDN to enable its functions. The following describes the use of CDNs by Zendesk’s Services.\u003c/span\u003e\u003c/p\u003e\n\u003ctable style=\"height: 133px;\"\u003e\n\u003ctbody\u003e\n\u003ctr style=\"height: 44px;\"\u003e\n\u003ctd style=\"height: 44px; width: 96.4297px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eCDN Provider\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"height: 44px; width: 80.7344px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eServices Using CDN\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"height: 44px; width: 67.7812px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eCDN Location\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"height: 44px; width: 410.055px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eDescription of CDN Services\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr style=\"height: 89px;\"\u003e\n\u003ctd style=\"height: 89px; width: 96.4297px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eAmazon Web Services, Inc.\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"height: 89px; width: 80.7344px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eAll Zendesk Services\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"height: 89px; width: 67.7812px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003eGlobal\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"height: 89px; width: 410.055px;\"\u003e\u003cspan class=\"wysiwyg-color-black\"\u003ePublic website content served to website visitors may be stored with Amazon Web Services, Inc., and transmitted by Amazon Web Services, Inc., to website visitors, to expedite transmission.\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003c/tbody\u003e\n\u003c/table\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\u003c!--PAGE SCRIPTS--\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\n\u003cscript\u003e\n let link = document.createElement('link');\n link.rel = 'stylesheet';\n link.href = 'https://cdn.jsdelivr.net/npm/bootstrap@5.3.3/dist/css/bootstrap.min.css';\n link.integrity = 'sha384-QWTKZyjpPEjISv5WaRU9OFeRpok6YctnYmDr5pNlyT2bRjXh0JMhjY6hW+ALEwIH';\n link.crossOrigin = 'anonymous';\n document.head.appendChild(link);\n\n const style = document.createElement('style');\n style.innerHTML = `\n .card {\n margin: 0.5rem 0;\n }\n .card-header {\n background-color: white;\n }\n .what-plan-p {\n line-height: 3rem;\n }\n img {\n vertical-align: baseline;\n }\n `;\n document.head.appendChild(style);\n \u003c/script\u003e\n\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-color-black\"\u003e\n\u003cscript src=\"https://cdn.jsdelivr.net/npm/bootstrap@5.3.3/dist/js/bootstrap.bundle.min.js\" integrity=\"sha384-YvpcrYf0tY3lHB60NNkmXc5s9fDVZLESaAA55NDzOxhy9GkcIdslK1eN7N6jIeHz\" crossorigin=\"anonymous\"\u003e\u003c/script\u003e\n\u003c/span\u003e\u003c/p\u003e"; 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