CINXE.COM

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class="header-aside-content wpex-clr"><span class="site-header-title" style="color:#000000;font-size: 2em">ONLINE HARASSMENT FIELD MANUAL</span> <div class="wpml-ls-statics-shortcode_actions wpml-ls wpml-ls-legacy-list-horizontal"> <ul><li class="wpml-ls-slot-shortcode_actions wpml-ls-item wpml-ls-item-en wpml-ls-current-language wpml-ls-first-item wpml-ls-item-legacy-list-horizontal"> <a href="https://onlineharassmentfieldmanual.pen.org/navigating-comments-sections-message-boards/" class="wpml-ls-link"> <span class="wpml-ls-native">EN</span></a> </li><li class="wpml-ls-slot-shortcode_actions wpml-ls-item wpml-ls-item-fr wpml-ls-item-legacy-list-horizontal"> <a href="https://onlineharassmentfieldmanual.pen.org/fr/gerer-les-commentaires-en-ligne/" class="wpml-ls-link"> <span class="wpml-ls-native" lang="fr">FR</span></a> </li><li class="wpml-ls-slot-shortcode_actions wpml-ls-item wpml-ls-item-es wpml-ls-item-legacy-list-horizontal"> <a 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</li> <li class="search-toggle-li menu-item wpex-menu-extra no-icon-margin"><a href="#" class="site-search-toggle search-dropdown-toggle" role="button" aria-expanded="false" aria-controls="searchform-dropdown" aria-label="Search"><span class="link-inner"><span class="wpex-menu-search-text wpex-hidden">Search</span><span class="wpex-menu-search-icon ticon ticon-search" aria-hidden="true"></span></span></a> <div id="searchform-dropdown" data-placeholder="Search" data-disable-autocomplete="true" class="header-searchform-wrap header-drop-widget header-drop-widget--colored-top-border wpex-invisible wpex-opacity-0 wpex-absolute wpex-transition-all wpex-duration-200 wpex-translate-Z-0 wpex-text-initial wpex-z-10000 wpex-top-100 wpex-right-0 wpex-surface-1 wpex-text-2 wpex-p-15"> <form role="search" method="get" class="searchform wpex-relative" action="https://onlineharassmentfieldmanual.pen.org/"> <label class="searchform-label wpex-text-current wpex-block wpex-m-0 wpex-p-0"> <span class="screen-reader-text">Search</span> <input type="search" class="searchform-input field" name="s" placeholder="Search"> </label> <button type="submit" class="searchform-submit"><span class="ticon ticon-search" aria-hidden="true"></span><span class="screen-reader-text">Submit</span></button> </form> </div> </li></ul></nav> </div> </header> <main id="main" class="site-main wpex-clr"> <header class="page-header has-aside default-page-header wpex-relative wpex-mb-40 wpex-surface-2 wpex-py-20 wpex-border-t wpex-border-b wpex-border-solid wpex-border-surface-3 wpex-text-2 wpex-supports-mods"> <div class="page-header-inner container wpex-md-flex wpex-md-flex-wrap wpex-md-items-center wpex-md-justify-between"> <div class="page-header-content wpex-md-mr-15"> <h1 class="page-header-title wpex-block wpex-m-0 wpex-text-2xl"> <span>Navigating Comments Sections & Message Boards</span> </h1> </div> <div class="page-header-aside wpex-md-text-right"><nav class="site-breadcrumbs position-page_header_aside wpex-text-4 wpex-text-sm" aria-label="You are here:"><span class="breadcrumb-trail wpex-clr"><span><span><a href="https://onlineharassmentfieldmanual.pen.org/">Home</a></span> » <span class="breadcrumb_last" aria-current="page">Navigating Comments Sections & Message Boards</span></span></span></nav></div></div> </header> <div id="content-wrap" class="container wpex-clr"> <div id="primary" class="content-area wpex-clr"> <div id="content" class="site-content wpex-clr"> <article id="single-blocks" class="single-page-article wpex-clr"> <div class="single-page-content single-content entry wpex-clr"><div class="wpb-content-wrapper"><div class="vc_row wpb_row vc_row-fluid"><div class="wpb_column vc_column_container vc_col-sm-12"><div class="vc_column-inner"><div class="wpb_wrapper"> <div class="wpb_text_column wpb_content_element " > <div class="wpb_wrapper"> <p><span class="coral">Comments sections and message boards can offer a forum for engaging in enriching debate and meeting communities of like-minded people. But they can also devolve into ad hominem attacks or be overrun by trolls more interested in sowing conflict. </span></p> <p>Here are some tips for preparing to deal with online harassment on these platforms.</p> <ul> <li> <h5 style="margin: 0;">Consider selecting a screen name that does not reveal personally identifying information.</h5> <p>The information you may want to keep hidden includes your name, ethnicity, age, religion, gender, sexual orientation, interests, or other features specific to your identity. Some people may be proud of their identifying features and want to name them in their online identities, but others may be concerned that this information can be used against them by harassers intent on exacerbating online abuse. Only you can judge what username is safe and right for you.</li> </ul> <ul> <li> <h5 style="margin: 0;">If you must make an email address public in an online forum, be sure to use a secondary email address.</h5> <p>One that isn’t linked to your personal or professional life and does not reveal personally identifying information.</li> </ul> <ul> <li> <h5 style="margin: 0;"><strong>Be aware of the forum’s moderation policies.</strong></h5> <p>Some forums have <a href="https://motherboard.vice.com/en_us/article/a3jkd4/the-reddit-moderator-getting-a-phd-in-online-moderation" target="_blank" rel="noopener noreferrer">a moderator</a> who enforces rules of conduct; others do not. If you choose to participate in unmoderated online conversations, be aware that abusive language, images, threats of violence, etc. may not be removed right away—or at all—even if they violate the forum’s terms of use.</li> </ul> <ul> <li> <h5 style="margin: 0;">Familiarize yourself with the forum’s complaint procedures.</h5> <p>If you find yourself directly attacked in a way that violates the terms of service, you’ll know exactly who to message to report the abuse.</li> </ul> <ul> <li> <h5 style="margin: 0;"><strong>De-escalate and move on.</strong></h5> <p>Much of the time, engaging an online harasser will only fuel their fire and make you vulnerable to attack outside the forum where the exchange began. In these cases, you might be better off taking a break from the conversation and leaving the wrongdoer behind. But if it’s a forum that matters to you, and you don’t wish to exit the conversation, there are a few strategies you can try:</li> </ul> <ul> <li style="list-style-type: none;"> <ul> <li> <h5 style="margin: 0;"><strong>Make a strong, one-time statement.</strong></h5> <p>Use firm but noninflammatory language—following these <a href="https://onlineharassmentfieldmanual.pen.org/guidelines-for-safely-practicing-counterspeech/">Guidelines for Safely Practicing Counterspeech</a>. The goal of such a statement is to assert your own voice and establish why the content of the attack is harmful or inaccurate, but it should also offer the clear message that you won’t be dragged into an unproductive back-and-forth, and that you are committed to the actual content of the conversation thread.</li> </ul> </li> </ul> <ul> <li style="list-style-type: none;"> <ul> <li> <h5 style="margin: 0;"><strong>Enlist allies in the forum.</strong></h5> <p>In some cases, trolls are more likely to cease and desist when faced with community pressure to do so. If it’s taking too long for the host platform to respond to a harasser’s rule-violating conduct, try posting a message to the thread that calls on others in the conversation to take a stand against the abusive behavior. Keep your message simple and direct, i.e. “Let’s keep this conversation respectful. Show you don’t tolerate racist remarks here by posting #EndRacism along with your next message.” Most likely, the troll won’t have the energy or resources to take on everyone posting condemnations of his or her behavior. Just be prepared for the possibility that a harasser’s anger could escalate in response to being called out—in which case, it might be good to take a break from the conversation.</li> </ul> </li> </ul> </div> </div> </div></div></div></div><div class="vc_row wpb_row vc_row-fluid vc_custom_1524098006089 vc_row-o-content-middle vc_row-flex wpex-vc_row-has-fill no-bottom-margins wpex-vc-reset-negative-margin"><div class="wpb_column vc_column_container vc_col-sm-6"><div class="vc_column-inner"><div class="wpb_wrapper"> <div class="wpb_single_image wpb_content_element vc_align_"> <figure class="wpb_wrapper vc_figure"> <div class="vc_single_image-wrapper vc_box_border_grey"><img width="300" height="208" src="https://onlineharassmentfieldmanual.pen.org/wp-content/uploads/2018/04/ICON_reading-300x208.png" class="vc_single_image-img attachment-medium" alt="Books on a bookshelf" title="ICON_reading" srcset="https://onlineharassmentfieldmanual.pen.org/wp-content/uploads/2018/04/ICON_reading-300x208.png 300w, https://onlineharassmentfieldmanual.pen.org/wp-content/uploads/2018/04/ICON_reading-768x532.png 768w, https://onlineharassmentfieldmanual.pen.org/wp-content/uploads/2018/04/ICON_reading.png 1014w" sizes="(max-width: 300px) 100vw, 300px" /></div> </figure> </div> </div></div></div><div class="wpb_column vc_column_container vc_col-sm-6"><div class="vc_column-inner"><div class="wpb_wrapper"> <div class="wpb_text_column wpb_content_element " > <div class="wpb_wrapper"> <h2>Read On!</h2> <p><a href="https://coralproject.net/blog/marginalized-voices-in-comment-spaces/" target="_blank" rel="noopener noreferrer">Marginalized Voices in Comment Spaces</a><br /> Meredith D. Clark, The Coral Project</p> </div> </div> </div></div></div></div><div class="vc_row wpb_row vc_row-fluid"><div class="wpb_column vc_column_container vc_col-sm-12"><div class="vc_column-inner"><div class="wpb_wrapper"> <div class="wpb_text_column wpb_content_element " > <div class="wpb_wrapper"> </div> </div> </div></div></div></div> </div></div> </article> </div> </div> <aside id="sidebar" class="sidebar-primary sidebar-container wpex-print-hidden"> <div id="sidebar-inner" class="sidebar-container-inner wpex-mb-40"><div id="text-9" class="sidebar-box widget widget_text wpex-mb-30 wpex-clr"><div class="widget-title wpex-heading wpex-text-md wpex-mb-20">Recommended Reading</div> <div class="textwidget"><p><a href="https://www.washingtonpost.com/investigations/2023/02/14/women-journalists-global-violence/" target="_blank" rel="noopener">These women journalists were doing their jobs. That made them targets. </a><br /> Taylor Lorenz<br /> <em>The Washington Post</em></p> <p><a href="https://www.washingtonpost.com/opinions/2020/07/08/im-female-journalist-middle-east-i-wont-be-silenced-by-online-attacks/">I’m a female journalist in the Middle East. I won’t be silenced by online attacks</a><br /> Ghada Oueiss<br /> <em>The Washington Post</em></p> <p><a href="https://niemanreports.org/articles/how-journalists-beyond-the-u-s-fight-back-against-state-sponsored-disinformation/">How Journalists Beyond the U.S. Fight Back Against Government Intimidation</a><br /> Madeleine Schwartz<br /> <em>Nieman Reports</em></p> <p><a href="https://www.onlinesos.org/journalistsperspectives#:~:text=Online%20harassment%20of%20journalists%20and,according%20to%20a%20recent%20study.">Journalists on Online Harassment and its Mental Health Impacts: What We Face and What We Need</a><br /> Katie Hunter<br /> <em>OnlineSOS</em></p> <p><a href="https://www.washingtonpost.com/opinions/2021/06/29/rana-ayyub-india-journalism-modi-harassment/">The Indian government continues to harass journalists. I’m facing prison over a tweet.</a><br /> Rana Ayyub<br /> <em>The Washington Post</em></p> <p><a href="https://counterhate.com/research/toxic-twitter-anti-lgbtq/">Toxic Twitter—How Twitter Makes Millions From Anti-LGBTQ+ Rhetoric</a><br /> <em>Center for Countering Digital Hate</em></p> <p><a href="https://psmag.com/social-justice/women-arent-welcome-internet-72170">Why Women Aren’t Welcome on the Internet</a><br /> Amanda Hess<br /> <em>Pacific Standard</em></p> </div> </div><div id="text-6" class="sidebar-box widget widget_text wpex-mb-30 wpex-clr"><div class="widget-title wpex-heading wpex-text-md wpex-mb-20">Recommended Media</div> <div class="textwidget"><p><a href="https://www.nobelprize.org/prizes/peace/2021/ressa/lecture/">Maria Ressa’s 2021 Nobel Lecture</a><br /> Maria Ressa<br /> <em>The Nobel Prize</em></p> <p><a href="https://journalists.org/resources/internetting-while-brown-black-and-a-woman-a-collective-guide/">Internetting While Brown/Black AND a Woman: A Collective Guide</a><br /> Imaeyen Ibanga, Elisa Lees Muñoz, Courtney Radsch, Versha Sharma<br /> <em>Online News Association</em></p> <p><a href="https://www.theguardian.com/commentisfree/audio/2016/may/28/cyberbullying-online-harassment-jessica-valenti-podcast">Dealing with cyberbullying – What would a feminist do?</a><br /> Featuring Jessica Valenti, Jamia Wilson, and Danielle Citron<br /> <em>The Guardian</em></p> <p><a href="https://www.youtube.com/watch?v=EsxHTE6CYkU">The Outrage Machine</a><br /> Retro Report<br /> <em>The New York Times</em></p> <p><a href="https://www.youtube.com/watch?v=knvmMBlPXew">A Dark Place</a><br /> Directed by Javier Luque<br /> <em>OSCE Representative on Freedom of the Media</em></p> </div> </div></div> </aside> </div> </main> <style>.vc_custom_1524085143925{padding-top: 5px !important;}</style> <div id="footer-callout-wrap" class="wpex-surface-2 wpex-text-2 wpex-py-30 wpex-border-solid wpex-border-surface-3 wpex-border-y wpex-print-hidden"> <div id="footer-callout" class="container"> <div id="footer-callout-left" class="footer-callout-content wpex-text-xl"><div class="vc_row wpb_row vc_row-fluid no-bottom-margins wpex-vc-full-width-row wpex-vc-full-width-row--centered"><div class="wpb_column vc_column_container vc_col-sm-9"><div class="vc_column-inner"><div class="wpb_wrapper"> <div style="font-size:16px;line-height:25px;" class="wpb_text_column wpb_content_element " > <div class="wpb_wrapper"> <p>PEN America stands at the intersection of literature and human rights to protect open expression in the United States and worldwide. 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