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Clootrack - Understand the WHY behind Customer Experience
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id="w-node-_0127dd60-d6a3-8a00-7cc3-c308a1b5348c-b545cc46" class="hero-vid-left"><h1 class="heading-h1 center-align-mobile">Understand<br/>the WHY behind<br/>Customer Experience</h1><h3 class="sub-heading-h3">7.5X faster qualitative insights with AI agents</h3><div id="w-node-e41ca19d-f0f2-2208-80e4-b7b89cd28ea6-b545cc46" class="hero-vid-right desktop-hidden"><div class="w-embed"><div style="position: relative; width: auto; margin: 0 auto;"> <img src="https://websitespeedycdn.b-cdn.net/speedyweb/video/thumbsquare.png" style="width: 100%; height: auto;" alt="Laptop Image"> <video controls autoplay="true" playsinline="true" muted style="position: absolute; top: 14%; left: 10%; width: 80%; height: auto;"> <source src="https://websitespeedycdn.b-cdn.net/speedyweb/video/Clootrack_%20TheReal-TimeCustomerExperienceAnalyticsPlatformforEnterprises.mp4" type="video/mp4"> </video> </div></div><div 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Cut churn by 35%, save over 528 hours monthly, and achieve a 38X+ ROI.<br/></p><p class="body-p">Perfect for <a href="http://www.clootrack.com/customer-case-studies?hsLang=en">B2C brands</a>, <a href="http://www.clootrack.com/consulting-firm-reduced-pitch-preparation-time-by-35-percent-using-clootrack-platform?hsLang=en">management consultants</a> and <a href="http://www.clootrack.com/clootrack-insights-saves-188-hours-during-due-diligence?hsLang=en">investment funds</a>.<br/></p><div class="sign-up-form homepage w-form"><form id="email-form" name="email-form" data-name="Email Form" method="get" data-webflow-hubspot-api-form-url="https://hubspotonwebflow.com/api/forms/a136fcd1-7f9c-477f-8cca-91368b3ceb83" data-wf-page-id="66dffa95f947b62fb545cc46" data-wf-element-id="0127dd60-d6a3-8a00-7cc3-c308a1b53493" data-turnstile-sitekey="0x4AAAAAAAQTptj2So4dx43e"><input class="download-email-input w-input" data-wfhsfieldname="FormTextInput-2" maxlength="256" name="Email-3" data-name="Email 3" placeholder="Enter Your Business Email Address*" type="email" id="Email-3" required=""/><input type="submit" data-wait="Please wait..." class="hero-sign-up-button w-button" value="Sign up"/><input type="hidden" name="hutk" value=""/><input type="hidden" name="ipAddress" value=""/><input type="hidden" name="pageUri" value=""/><input type="hidden" name="pageId" value=""/><input type="hidden" name="pageName" value=""/></form><div class="w-form-done"><div>Thank you! 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https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/6706dbb9b3a7d3889e544288_Clootrack%20Enterprise%20Client%20Xiaomi.webp 640w" alt="" src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/6706dbb9b3a7d3889e544288_Clootrack%20Enterprise%20Client%20Xiaomi.webp" loading="lazy" class="logos-icon"/></div><div class="marquee-logo"><img loading="lazy" src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66e43f9fb935ba2c374142a8_Vivo%20logo.webp" alt="" class="logos-icon"/></div><div class="marquee-logo"><img loading="lazy" src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66e43ed655e90e5676a309e8_Clootrack%20Enterprise%20Client%20Deloitte.webp" alt="" class="logos-icon"/></div><div class="marquee-logo"><img loading="lazy" src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66e43ed68d8071511c243187_Clootrack%20Enterprise%20Client%20DBS.webp" alt="" class="logos-icon"/></div><div class="marquee-logo"><img sizes="139px" srcset="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66e43ed6d9e11d0dd980ffab_Clootrack%20Enterprise%20Client%20TFG-1-p-500.webp 500w, https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66e43ed6d9e11d0dd980ffab_Clootrack%20Enterprise%20Client%20TFG-1.webp 640w" alt="" src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66e43ed6d9e11d0dd980ffab_Clootrack%20Enterprise%20Client%20TFG-1.webp" loading="lazy" class="logos-icon"/></div><div class="marquee-logo"><img loading="lazy" src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66e43ce70b1543b7b46c7e43_Clootrack%20Enterprise%20Client%20Adlittle.webp" alt="" class="logos-icon"/></div><div class="marquee-logo"><img loading="lazy" src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66e43ed655876c0d1445da38_Clootrack%20Enterprise%20Client%20HSBC.webp" alt="" class="logos-icon"/></div><div class="marquee-logo"><img loading="lazy" 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srcset="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/6706dbb9b3a7d3889e544288_Clootrack%20Enterprise%20Client%20Xiaomi-p-500.webp 500w, https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/6706dbb9b3a7d3889e544288_Clootrack%20Enterprise%20Client%20Xiaomi.webp 640w" alt="" src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/6706dbb9b3a7d3889e544288_Clootrack%20Enterprise%20Client%20Xiaomi.webp" loading="lazy" class="logos-icon"/></div><div class="marquee-logo"><img loading="lazy" src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66e43f9fb935ba2c374142a8_Vivo%20logo.webp" alt="" class="logos-icon"/></div><div class="marquee-logo"><img loading="lazy" src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66e43ed655e90e5676a309e8_Clootrack%20Enterprise%20Client%20Deloitte.webp" alt="" class="logos-icon"/></div><div class="marquee-logo"><img loading="lazy" 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src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66e43ed655876c0d1445da38_Clootrack%20Enterprise%20Client%20HSBC.webp" alt="" class="logos-icon"/></div><div class="marquee-logo"><img loading="lazy" src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66e43ed6f1fa571441678410_Clootrack%20Enterprise%20Client%20TATA.webp" alt="" class="logos-icon"/></div></div></div></div></section><section class="section bg-dark"><div class="w-layout-blockcontainer container w-container"><div class="title-wrap-center"><h2 data-w-id="39af3b63-4198-dac6-8620-23ec37236057" style="opacity:0.5;-webkit-transform:translate3d(0, 10%, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-moz-transform:translate3d(0, 10%, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-ms-transform:translate3d(0, 10%, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);transform:translate3d(0, 10%, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0)" class="heading-h2 text-center">Customers love us</h2><div class="orange-hr _50px"></div></div><div class="w-layout-grid grid-6"><div id="w-node-_3cae98a3-90e5-3cb3-2e7d-518f9cab5403-b545cc46" class="div-block-88"><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/672477bafd6b4072a7c6563f_FeedbackAnalytics_HighPerformer_HighPerformer.svg" loading="lazy" alt="" class="image-70"/><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/67247c255469b6c95df13728_users-love-us.svg" loading="lazy" alt="" class="image-70"/><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/672477d774922677cd7b0ad5_FeedbackAnalytics_EasiestToDoBusinessWith_EaseOfDoingBusinessWith.svg" loading="lazy" alt="" class="image-70"/><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/672477e91bae1c549d3febf8_FeedbackAnalytics_HighPerformer_AsiaPacific_HighPerformer.svg" loading="lazy" alt="" class="image-70"/><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/672477f6a9d6d0f4c10edac8_FeedbackAnalytics_HighPerformer_Asia_HighPerformer.svg" loading="lazy" alt="" class="image-70"/></div><div data-delay="3000" data-animation="slide" class="customer-voice-slider w-slider" data-autoplay="true" data-easing="ease" data-hide-arrows="false" data-disable-swipe="false" data-autoplay-limit="0" data-nav-spacing="3" data-duration="500" data-infinite="true" id="w-node-_825422d3-d365-a156-24be-e2cbb6605261-b545cc46"><div class="w-slider-mask"><div class="w-slide"><div><div class="review-card-wrapper"><h3 class="customer-voice-heading">We were looking for valuable product insights which were very difficult to obtain from large data dumps. Clootrack helped us to get powerful, strategic business insights to be brought to the surface</h3><div class="customer-review-details-wrapper"><div class="customer-review-img-bg"><img loading="lazy" src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66f547d012cb6cc730725e0a_Alexis-O.webp" alt="" class="customer-review-card-img-copy"/></div><div class="customer-review-details"><p class="customer-voice-name">Alexis O</p><p class="customer-voice-profile">E-commerce Manager at a Major Apparel Brand</p></div></div></div></div></div><div class="w-slide"><div><div class="review-card-wrapper"><h3 class="customer-voice-heading"><em>We were looking at the personal care market to understand the motivations of Brand Switch in the category. What I liked about Clootrack is the smartness: it picks the right conversations and reviews for the analysis unlike a lot of tools I have used. There are zero invalid conversations.</em><br/></h3><div class="customer-review-details-wrapper"><div class="customer-review-img-bg"><img loading="lazy" src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66f547cf7ec5f0066dc4776c_TaniaDey22.webp" alt="" class="customer-review-card-img-copy"/></div><div class="customer-review-details"><p class="customer-voice-name"><strong>Tania Dey</strong></p><p class="customer-voice-profile">Vice President CX Strategy, MullenLowe Lintas Group</p></div></div></div></div></div><div class="w-slide"><div><div class="review-card-wrapper"><h3 class="customer-voice-heading"><em>We were trying to find brand associations in a quick manner. Clootrack is convenient, thoughtful, and quick. The best thing is their algorithm - they are able to take the intensity of emotion into account while analyzing online conversations.</em><br/></h3><div class="customer-review-details-wrapper"><div class="customer-review-img-bg"><img loading="lazy" src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/670df33430861cd79f4a927f_SamdishC.webp" alt="" class="customer-review-card-img-copy"/></div><div class="customer-review-details"><p class="customer-voice-name"><strong>Samdish C</strong></p><p class="customer-voice-profile">Group Corporate Brand at a Multinational Automotive Brand</p></div></div></div></div></div><div class="w-slide"><div><div class="review-card-wrapper"><h3 class="customer-voice-heading"><em>There are many issues with respect to customer experience that most people in the company understand, but there are a few issues which only a few people understand and none of us knew if it was important to the customers. Clootrack was able to identify the issues that really mattered to customers.</em><br/></h3><div class="customer-review-details-wrapper"><div class="customer-review-img-bg"><img loading="lazy" src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/670df4849f673b226ac54f97_icon_Customer-Insights%20(1).webp" alt="" class="customer-review-card-img-copy"/></div><div class="customer-review-details"><p class="customer-voice-name"><strong>Customer Insights Head</strong></p><p class="customer-voice-profile">at a Major Bank</p></div></div></div></div></div><div class="w-slide"><div><div class="review-card-wrapper"><h3 class="customer-voice-heading"><em>We were looking for a fast and cost-effective way of getting insights into our customers and the market. My favorite part of working with Clootrack is their technology engine. It has been a great way of getting insights for us, and it is quite cost-effective.</em><br/></h3><div class="customer-review-details-wrapper"><div class="customer-review-img-bg"><img loading="lazy" src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/670df3b46d432219963aaaba_icon_Strategy.webp" alt="" class="customer-review-card-img-copy"/></div><div class="customer-review-details"><p class="customer-voice-name"><strong>Strategy Head</strong></p><p class="customer-voice-profile">of a Multinational Automative Brand</p></div></div></div></div></div></div><div class="hidden w-slider-arrow-left"><div class="w-icon-slider-left"></div></div><div class="hidden w-slider-arrow-right"><div class="w-icon-slider-right"></div></div><div class="slide-nav-8 w-slider-nav w-shadow w-round"></div></div></div></div></section><section class="review-01 hidden"><div class="review-01-container"><div class="title-wrap-center"><h3 data-w-id="ec2523be-d068-ab8d-b748-7a554a8edf98" style="opacity:0.5;-webkit-transform:translate3d(0, 10%, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-moz-transform:translate3d(0, 10%, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-ms-transform:translate3d(0, 10%, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);transform:translate3d(0, 10%, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0)" class="section-title">What Our Customers Say</h3><div class="orange-hr _50px"></div></div><div data-delay="4000" data-animation="slide" class="customer-review w-slider" data-autoplay="false" data-easing="ease" style="opacity:0;-webkit-transform:translate3d(0, 10%, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-moz-transform:translate3d(0, 10%, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-ms-transform:translate3d(0, 10%, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);transform:translate3d(0, 10%, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0)" data-hide-arrows="false" data-disable-swipe="false" data-w-id="0127dd60-d6a3-8a00-7cc3-c308a1b534a6" data-autoplay-limit="0" data-nav-spacing="3" data-duration="500" data-infinite="true"><img loading="lazy" src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66dffa95f947b62fb545ccb9_Rectangle%2042480.svg" alt="" class="customer-review-fade-img hidden"/><div class="customer-review-mask w-slider-mask"><div class="customer-review-slide w-slide"><div class="customer-review-card"><div class="customer-review-card-content"><img loading="lazy" src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66f6a2b389901758f14c89c6_quat.webp" alt="" class="customer-review-quat"/><p class="testimonial-01 mt-14">We were looking for valuable product insights which were very difficult to obtain from large data dumps. <span class="text-green-bg">Clootrack helped us to get powerful, strategic business insights to be brought to the surface.</span></p><div class="customer-review-profile"><p class="cta-taxt">Alexis O</p><p class="body-02 mt-4">ECommerce Manager at a Major Apparel Brand</p></div></div><div class="customer-review-card-img-box"><img loading="lazy" src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66f547d012cb6cc730725e0a_Alexis-O.webp" alt="" class="customer-review-card-img"/></div></div></div><div class="customer-review-slide w-slide"><div class="customer-review-card"><div class="customer-review-card-content"><img loading="lazy" src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66f6a2b389901758f14c89c6_quat.webp" alt="" class="customer-review-quat"/><p class="testimonial-01 mt-14">We were looking at the personal care market to understand the motivations of Brand Switch in the category. <span class="text-green-bg">What I liked about Clootrack is the smartness: it picks the right conversations and reviews for the analysis unlike a lot of tools I have used. There are zero invalid conversations.</span></p><div class="customer-review-profile"><p class="cta-taxt">Tania Dey</p><p class="body-02 mt-4">Vice President CX Strategy, MullenLowe Lintas Group</p></div></div><div class="customer-review-card-img-box"><img loading="lazy" src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66f547cf7ec5f0066dc4776c_TaniaDey22.webp" alt="" class="customer-review-card-img"/></div></div></div><div class="customer-review-slide w-slide"><div class="customer-review-card"><div class="customer-review-card-content"><img loading="lazy" src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66f6a2b389901758f14c89c6_quat.webp" alt="" class="customer-review-quat"/><p class="testimonial-01 mt-14">We offer a lot of mediums for our customers to make their voices heard: product reviews, surveys, and a section where customers can write about their experience. We were looking for a platform that could create a more structured output from these channels. We had interactions and POCs with multiple vendors and <span class="text-green-bg">Clootrack stood out with their ability to get meaningful output from the various unstructured customer input channels.</span></p><div class="customer-review-profile"><p class="cta-taxt">Shoeb Shaik</p><p class="body-02 mt-4">Process Excellence, Tata Cliq</p></div></div><div class="customer-review-card-img-box"><img sizes="100vw" srcset="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/6710c905e34c5f8a26638bde_ShoebShaik(1)%2B(1)-p-500.webp 500w, https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/6710c905e34c5f8a26638bde_ShoebShaik(1)%2B(1).webp 600w" alt="" src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/6710c905e34c5f8a26638bde_ShoebShaik(1)%2B(1).webp" loading="lazy" class="customer-review-card-img"/></div></div></div><div class="customer-review-slide w-slide"><div class="customer-review-card"><div class="customer-review-card-content"><img loading="lazy" src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66f6a2b389901758f14c89c6_quat.webp" alt="" class="customer-review-quat"/><p class="testimonial-01 mt-14">We were trying to find brand associations in a quick manner. Clootrack is convenient, thoughtful, and quick. <span class="text-green-bg">The best thing is their algorithm - they are able to take the intensity of emotion into account while analyzing online conversations.</span></p><div class="customer-review-profile"><p class="cta-taxt">Samdish C</p><p class="body-02 mt-4">Group Corporate Brand at a Multinational Automotive Brand</p></div></div><div class="customer-review-card-img-box"><img loading="lazy" src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/670df33430861cd79f4a927f_SamdishC.webp" alt="" class="customer-review-card-img"/></div></div></div><div class="customer-review-slide w-slide"><div class="customer-review-card"><div class="customer-review-card-content"><img loading="lazy" src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66f6a2b389901758f14c89c6_quat.webp" alt="" class="customer-review-quat"/><p class="testimonial-01 mt-14">We were looking for a fast and cost-effective way of getting insights into our customers and the market. <span class="text-green-bg">My favorite part of working with Clootrack is their technology engine. It has been a great way of getting insights for us, and it is quite cost-effective.</span></p><div class="customer-review-profile"><p class="cta-taxt">Strategy Head</p><p class="body-02 mt-4">of a Multinational Automotive Brand</p></div></div><div class="customer-review-card-img-box"><img loading="lazy" src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/670df3b46d432219963aaaba_icon_Strategy.webp" alt="" class="customer-review-card-img"/></div></div></div><div class="customer-review-slide w-slide"><div class="customer-review-card"><div class="customer-review-card-content"><img loading="lazy" src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66f6a2b389901758f14c89c6_quat.webp" alt="" class="customer-review-quat"/><p class="testimonial-01 mt-14">I was looking for a company that could help me to answer questions in research in a much more authentic fashion, rather than going around with a questionnaire to people and asking them questions. This whole concept of getting into emotions and tonality of the emotions is definitely unique. The second part of the uniqueness comes through the fact that <span class="text-green-bg">it is not just online conversations but also that we can take internal enterprise data whether it’s banking data or telecom or auto sector.</span></p><div class="customer-review-profile"><p class="cta-taxt">Principal Consultant</p><p class="body-02 mt-4">at a Global Consulting Firm</p></div></div><div class="customer-review-card-img-box"><img loading="lazy" src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/670df41ca75d9b8ff396a2b8_icon_Principal.webp" alt="" class="customer-review-card-img"/></div></div></div><div class="customer-review-slide w-slide"><div class="customer-review-card"><div class="customer-review-card-content"><img loading="lazy" src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66f6a2b389901758f14c89c6_quat.webp" alt="" class="customer-review-quat"/><p class="testimonial-01 mt-14">We have been doing NPS surveys for some time. However, the biggest issue has been convincing departments to take action on it. Because NPS questions are framed by business divisions and many times are biased to their understanding of business. <span class="text-green-bg">Clootrack analysis brings out what customers want genuinely and is represented in verbatims. All business divisions oblige to take action on it as it is coming from the horses’ mouth.</span></p><div class="customer-review-profile"><p class="cta-taxt">Customer Insights Head</p><p class="body-02 mt-4">at a Major Bank</p></div></div><div class="customer-review-card-img-box"><img loading="lazy" src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/670df4849f673b226ac54f97_icon_Customer-Insights%20(1).webp" alt="" class="customer-review-card-img"/></div></div></div><div class="customer-review-slide w-slide"><div class="customer-review-card"><div class="customer-review-card-content"><img loading="lazy" src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66f6a2b389901758f14c89c6_quat.webp" alt="" class="customer-review-quat"/><p class="testimonial-01 mt-14">When it comes to category understanding, the biggest challenge is where to start, what attributes to look at for your own brand and competition. There are several gaps that are left by listening and analytics tools. Clootrack helps clients find the drivers of conversation that are difficult to identify on social media. <span class="text-green-bg">It helped us to streamline our social media conversation into relevant buckets.</span></p><div class="customer-review-profile"><p class="cta-taxt">Senior Group Head</p><p class="body-02 mt-4">Analytics at a Major Agency</p></div></div><div class="customer-review-card-img-box"><img loading="lazy" src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/670df4d7242833e194bfe0da_icon_Senior.webp" alt="" class="customer-review-card-img"/></div></div></div><div class="customer-review-slide w-slide"><div class="customer-review-card"><div class="customer-review-card-content"><img loading="lazy" src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66f6a2b389901758f14c89c6_quat.webp" alt="" class="customer-review-quat"/><p class="testimonial-01 mt-14">There are many issues with respect to customer experience that most people in the company understand, but there are a few issues which only a few people understand and none of us knew if it was important to the customers. <span class="text-green-bg">Clootrack was able to identify the issues that really mattered to customers.</span></p><div class="customer-review-profile"><p class="cta-taxt">Customer Insights Head</p><p class="body-02 mt-4">at a Major Bank</p></div></div><div class="customer-review-card-img-box"><img loading="lazy" src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/670df4849f673b226ac54f97_icon_Customer-Insights%20(1).webp" alt="" class="customer-review-card-img"/></div></div></div></div><div class="customer-review-left-arrow w-slider-arrow-left"><img loading="lazy" src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66dffa95f947b62fb545cc7b_Frame%20(2).svg" alt=""/></div><div class="customer-review-right-arrow w-slider-arrow-right"><img loading="lazy" src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66dffa95f947b62fb545cc93_Frame%20(1).svg" alt=""/></div><div class="d-none hidden w-slider-nav w-slider-nav-invert w-round"></div></div></div></section><section class="section-lottie-animation"><div class="w-layout-blockcontainer container w-container"><div class="title-wrap-center max-width-940"><h2 class="heading-h2 text-center">What is Clootrack?</h2><div class="orange-hr _50px margin-bottom-20"></div><p class="body-p center-align">Clootrack is an AI-powered CX analytics platform tailored for enterprise decision-makers. It analyzes billions of customer conversations in real time to pinpoint why your customer experience falters.</p></div><div><div class="what-clootrack-image" data-w-id="e83a1fed-c4cf-86c0-7f91-d286873e8103" data-animation-type="lottie" data-src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/6711f596ad61f34b881266bf_selected-text.json" data-loop="1" data-direction="1" data-autoplay="1" data-is-ix2-target="0" data-renderer="svg" data-default-duration="0" data-duration="0"></div></div><div class="center-button two"><a href="/platform" class="demo-button-black w-button"><strong>Explore Platform</strong></a><a href="/request-demo" class="demo-button-green btn-margin-top-20px-1 w-button">Request Demo</a></div></div></section><section class="section bg-dark"><div class="content-image-grid-wrapper"><div class="title-wrap-center"><h2 class="heading-h2 text-center">Why Clootrack<br/></h2><div class="orange-hr _50px"></div></div><div class="content-image-grid margin-bottom-80"><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66f0d38ab57986a684094d94_customer-experience-db.webp" loading="lazy" sizes="(max-width: 479px) 100vw, (max-width: 617px) 94vw, (max-width: 767px) 580px, (max-width: 991px) 45vw, (max-width: 1439px) 43vw, 540px" srcset="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66f0d38ab57986a684094d94_customer-experience-db-p-500.webp 500w, https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66f0d38ab57986a684094d94_customer-experience-db.webp 580w" alt="" class="content-img-grid-left"/><div id="w-node-_0127dd60-d6a3-8a00-7cc3-c308a1b534f0-b545cc46" data-w-id="0127dd60-d6a3-8a00-7cc3-c308a1b534f0" style="opacity:0;-webkit-transform:translate3d(0, 10%, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-moz-transform:translate3d(0, 10%, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-ms-transform:translate3d(0, 10%, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);transform:translate3d(0, 10%, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0)"><h3 class="heading-h3-title center-align-mobile">Comprehensive CX Overview</h3><p class="body-p center-align-mobile">Seamlessly integrate customer data from both first-party and third-party sources—CRM tickets, call center calls, NPS data, social media, e-commerce reviews, blogs, and news sites—into a secure, AI-powered CX analytics engine.<br/></p><p class="body-p center-align-mobile">Discover underlying customer issues and what drives brand loyalty through authentic conversations, all in real time, enabling informed decisions.<br/></p><div class="left-button-two"><a href="https://www.clootrack.com/request-demo?hsCtaTracking=104d3207-4972-4d81-a190-26b3573a630c%7C273b34a2-c9ba-4784-9309-4f628465b0eb" class="primary-boredr-btn w-button"><strong>Request 1 : 1 with CX Specialist</strong></a><a href="https://www.clootrack.com/wagner-reduced-returns-and-improved-net-promoter-score-using-clootracks-cx-analysis-solution" target="_blank" class="link-button-green w-inline-block"><div>Read Case Study</div><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/6717b3904bda3b3f276815a7_Arrow-Green.svg" loading="lazy" alt=""/></a></div></div></div><div class="content-image-grid margin-bottom-80"><div id="w-node-_0127dd60-d6a3-8a00-7cc3-c308a1b53501-b545cc46" data-w-id="0127dd60-d6a3-8a00-7cc3-c308a1b53501" style="opacity:0;-webkit-transform:translate3d(0, 10%, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-moz-transform:translate3d(0, 10%, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-ms-transform:translate3d(0, 10%, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);transform:translate3d(0, 10%, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0)"><h3 class="heading-h3-title center-align-mobile">Competitor Benchmarking</h3><p class="body-p center-align-mobile">Learn where your brand stands against the competition with industry benchmarks. Get real-time insights into what drives your SWOT.<br/></p><p class="body-p center-align-mobile">Stay ahead by recognizing shifting customer priorities.<br/></p><div class="left-button-two mt-40"><a href="https://www.clootrack.com/request-demo?hsCtaTracking=967b7368-dac5-4692-a1af-2d721e53796c%7C78ba5745-b626-4e53-96e0-5558ff7ec89c" class="primary-boredr-btn w-button"><strong>Request 1 : 1 with Insight Specialist</strong></a><a href="https://www.clootrack.com/a-hotel-brand-improved-market-position-using-clootracks-ai-backed-insights" target="_blank" class="link-button-green w-inline-block"><div>Read Case Study</div><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/6717b3904bda3b3f276815a7_Arrow-Green.svg" loading="lazy" alt=""/></a></div></div><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66f0ee8cd10c68ab7bf01332_ecommerce-db.webp" loading="lazy" id="w-node-_0127dd60-d6a3-8a00-7cc3-c308a1b53511-b545cc46" sizes="(max-width: 479px) 100vw, (max-width: 684px) 94vw, (max-width: 767px) 643px, (max-width: 991px) 45vw, (max-width: 1439px) 43vw, 540px" alt="" srcset="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66f0ee8cd10c68ab7bf01332_ecommerce-db-p-500.webp 500w, https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66f0ee8cd10c68ab7bf01332_ecommerce-db.webp 643w" class="content-img-grid-left"/></div><div class="content-image-grid margin-bottom-80"><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66eff4b3775d9e649fcdcd34_brand-helth-db.webp" loading="lazy" alt="" class="content-img-grid-left"/><div id="w-node-_0127dd60-d6a3-8a00-7cc3-c308a1b53514-b545cc46" data-w-id="0127dd60-d6a3-8a00-7cc3-c308a1b53514" style="opacity:0;-webkit-transform:translate3d(0, 10%, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-moz-transform:translate3d(0, 10%, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-ms-transform:translate3d(0, 10%, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);transform:translate3d(0, 10%, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0)"><h3 class="heading-h3-title center-align-mobile">Brand Health Monitoring</h3><p class="body-p center-align-mobile">Track your brand in real time to pinpoint areas needing improvement. Leverage insights from customer conversations to guide your brand's growth strategy.<br/></p><div class="left-button-two mt-40"><a href="https://www.clootrack.com/request-demo?hsCtaTracking=ec6acc37-9cf6-48ac-a976-2b9fad003712%7C750ebedd-ab17-4eae-881a-86a3dfc0a4be" class="primary-boredr-btn w-button">Request 1 : 1 with Brand Specialist</a><a href="https://www.clootrack.com/case-studies/learn-how-clootrack-helped-health-care-brand-increase-footfall-within-3-months" target="_blank" class="link-button-green w-inline-block"><div>Read Case Study</div><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/6717b3904bda3b3f276815a7_Arrow-Green.svg" loading="lazy" alt=""/></a></div></div></div><div class="content-image-grid"><div id="w-node-_0127dd60-d6a3-8a00-7cc3-c308a1b53522-b545cc46" data-w-id="0127dd60-d6a3-8a00-7cc3-c308a1b53522" style="opacity:0;-webkit-transform:translate3d(0, 10%, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-moz-transform:translate3d(0, 10%, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-ms-transform:translate3d(0, 10%, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);transform:translate3d(0, 10%, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0)"><h3 class="heading-h3-title center-align-mobile">Unbiased Insights</h3><p class="body-p center-align-mobile">Clootrack's patented AI algorithm uncovers themes and patterns in customer conversations unguided, ensuring insights are unbiased and actionable, directly traceable to customer journeys.<br/></p><p class="body-p center-align-mobile">Confidently make decisions on customer acquisition, product development, market entry, and marketing strategies.<br/></p><div class="left-button-two mt-40"><a href="/request-demo" class="primary-boredr-btn w-button"><strong>Request 1 : 1 with CX Specialist</strong></a><a href="https://www.clootrack.com/case-studies/an-instant-coffee-manufacturer-increased-sales-with-clootracks-unbiased-insights" target="_blank" class="link-button-green w-inline-block"><div>Read Case Study</div><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/6717b3904bda3b3f276815a7_Arrow-Green.svg" loading="lazy" alt=""/></a></div></div><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66f0f2745f3838ef7efbf643_category-db.webp" loading="lazy" id="w-node-_0127dd60-d6a3-8a00-7cc3-c308a1b53532-b545cc46" alt="" class="content-img-grid-left"/></div></div></section><section class="section"><div class="w-layout-blockcontainer container w-container"><div class="service-01-container"><div class="title-wrap-center margin-bottom-0"><h2 data-w-id="0127dd60-d6a3-8a00-7cc3-c308a1b53536" style="opacity:0;-webkit-transform:translate3d(0, 10%, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-moz-transform:translate3d(0, 10%, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-ms-transform:translate3d(0, 10%, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);transform:translate3d(0, 10%, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0)" class="heading-h2 text-center">Clootrack For You</h2><div class="orange-hr _50px"></div></div><div data-current="Tab 1" data-easing="ease" data-duration-in="300" data-duration-out="100" class="homepage-tab w-tabs"><div data-w-id="0127dd60-d6a3-8a00-7cc3-c308a1b5353a" style="opacity:0;-webkit-transform:translate3d(0, 10%, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-moz-transform:translate3d(0, 10%, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-ms-transform:translate3d(0, 10%, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);transform:translate3d(0, 10%, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0)" class="homepage-tab-menu w-tab-menu"><a data-w-tab="Tab 1" class="homepage-tab-link w-inline-block w-tab-link w--current"><div><strong>Customer Experience Leader</strong></div></a><a data-w-tab="Tab 2" class="homepage-tab-link w-inline-block w-tab-link"><div><strong>Consumer Insights Leader</strong></div></a><a data-w-tab="Tab 3" class="homepage-tab-link w-inline-block w-tab-link"><div><strong>Management Consultant</strong></div></a><a data-w-tab="Tab 4" class="homepage-tab-link w-inline-block w-tab-link"><div><strong>Private Equity Deal Analyst</strong></div></a></div><div data-w-id="0127dd60-d6a3-8a00-7cc3-c308a1b5354b" style="opacity:0;-webkit-transform:translate3d(0, 10%, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-moz-transform:translate3d(0, 10%, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-ms-transform:translate3d(0, 10%, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);transform:translate3d(0, 10%, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0)" class="service-tab-content w-tab-content"><div data-w-tab="Tab 1" class="w-tab-pane w--tab-active"><div><p class="cta-taxt"><strong>Grasp the key elements affecting customer experience scores, such as NPS, CSAT, and CES. Streamline stakeholder alignment through clear, data-driven insights and spark action. Cut customer churn by 30% to 40%.<br/></strong></p><p class="body-02 mt-16 op-80"><em>“There are many aspects which we know are customer issues. There are some issues only some people in the company know. There are some customer issues which no one in the company knows. Clootrack is able to bring out these issues and tell us if it really matters to the customers.”</em></p><p class="body-02 mt-16 op-80 text-green">-Customer Insights Head at a Major Bank<br/></p><div class="tab-btn-wrapper"><a href="/request-demo" class="media-button-orange w-button">Request Demo</a><a href="https://www.clootrack.com/case-studies/a-banking-major-reduced-user-churn-using-clootracks-ai-powered-engine" target="_blank" class="demo-button-green btn-margin-top-20px w-button">Read Case Study</a></div></div></div><div data-w-tab="Tab 2" class="w-tab-pane"><div class="div-block-91"><p class="cta-taxt"><strong>Answer stakeholder questions on consumer behavior in seconds, not days, using insights from millions of customer conversations. Become the go-to hero by guiding your organization with fast data-driven decisions on customer acquisition, product development, market entry, marketing strategies, investments, and more.<br/></strong></p><p class="body-02 mt-16 op-80"><em>“Using Clootrack we were able to pinpoint key customer experience issues - like the ones that happen in last-mile delivery. Usually, these issues get completely missed out if they are not escalated to us even though it affects the customer experience big time. Clootrack was able to identify these issues and highlight the priority that helped us to take immediate action.”</em></p><p class="body-02 mt-16 op-80 text-green">- Consumer Insights Manager, Major eRetail Platform<br/></p><div class="tab-btn-wrapper"><a href="/contact-us" class="media-button-orange w-button">Request Demo</a><a href="https://www.clootrack.com/a-pharma-brand-saved-64-percent-in-research-time-using-clootracks-fast-consumer-insights" target="_blank" class="demo-button-green btn-margin-top-20px w-button">Read Case Study</a></div></div></div><div data-w-tab="Tab 3" class="tab-pane-tab-3 w-tab-pane"><div><p class="cta-taxt"><strong>Boost your pitch success rate by 60%. Slash strategic workshop prep by 300 hours. Accelerate market research to hours instead of months.<br/></strong></p><p class="body-02 mt-16 op-80"><em>“Our clients across industries and geographies have been WOWed by the learnings and insights which led to significantly better business decisions including better marketing campaigns, brand positioning and innovation strategies. Clootrack’s capability to decode customer emotions helped us to identify why certain customers prefer certain products and brands.”</em></p><p class="body-02 mt-16 op-80 text-green">-Managing Director, Strategy Consulting Firm<br/></p><div class="tab-btn-wrapper"><a href="/contact-us" class="media-button-orange w-button">Request Demo</a><a href="https://www.clootrack.com/consulting-firm-reduced-pitch-preparation-time-by-35-percent-using-clootrack-platform" target="_blank" class="demo-button-green btn-margin-top-20px w-button">Read Case Study</a></div></div></div><div data-w-tab="Tab 4" class="w-tab-pane"><div><p class="cta-taxt"><strong>Get qualitative insights for an investment edge, in real time. Save 23 days on due diligence, equity research, strategy planning, portfolio audit and deal thesis analysis. <br/></strong></p><p class="body-02 mt-16 op-80"><em>“Auto theme identification by Clootrack is very powerful - it is granular without needing any input. When a survey is used instead of Clootrack, key product codes are identified and responses are bucketed. However, it needs significant effort and is error prone.”</em></p><p class="body-02 mt-16 op-80 text-green">- Partner, Major Private Equity Fund<br/></p><div class="tab-btn-wrapper"><a href="/contact-us" class="media-button-orange w-button">Request Demo</a><a href="https://www.clootrack.com/clootrack-insights-saves-188-hours-during-due-diligence" target="_blank" class="demo-button-green btn-margin-top-20px w-button">Read Case Study</a></div></div></div></div></div></div></div></section><section class="section"><div class="w-layout-blockcontainer container w-container"><div class="title-wrap-center"><h2 data-w-id="c5c6e781-cf4c-d383-3376-410912e40846" style="opacity:0.5;-webkit-transform:translate3d(0, 10%, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-moz-transform:translate3d(0, 10%, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-ms-transform:translate3d(0, 10%, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 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