CINXE.COM

<!DOCTYPE html><html data-wf-domain="www.clootrack.com" data-wf-page="66f56160b9fd713b23fbc48b" data-wf-site="66dffa95f947b62fb545cbea" lang="en"><head><meta charset="utf-8"/><title>A Cup of CX</title><meta content="A Cup of CX" name="description"/><meta content="A Cup of CX" property="og:title"/><meta content="A Cup of CX" property="og:description"/><meta content="A Cup of CX" property="twitter:title"/><meta content="A Cup of CX" property="twitter:description"/><meta property="og:type" content="website"/><meta content="summary_large_image" name="twitter:card"/><meta content="width=device-width, initial-scale=1" name="viewport"/><link href="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/css/clootrack-staging.webflow.ca01d64fa.min.css" rel="stylesheet" type="text/css"/><link href="https://fonts.googleapis.com" rel="preconnect"/><link href="https://fonts.gstatic.com" rel="preconnect" crossorigin="anonymous"/><script src="https://ajax.googleapis.com/ajax/libs/webfont/1.6.26/webfont.js" type="text/javascript"></script><script type="text/javascript">WebFont.load({ google: { families: ["Merriweather:300,300italic,400,400italic,700,700italic,900,900italic","Open Sans:300,300italic,400,400italic,600,600italic,700,700italic,800,800italic","Poppins:regular,500,600,700"] }});</script><script type="text/javascript">!function(o,c){var n=c.documentElement,t=" w-mod-";n.className+=t+"js",("ontouchstart"in o||o.DocumentTouch&&c instanceof DocumentTouch)&&(n.className+=t+"touch")}(window,document);</script><link href="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/672c97aacabe6c109da88bc1_Clootrck%20Logo%20Icon.png" rel="shortcut icon" type="image/x-icon"/><link href="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/672c7540a682009c4c5e5493_Clootrck%20Logo%20Icon%20256.png" rel="apple-touch-icon"/><link href="https://www.clootrack.com/resources/a-cup-of-cx" rel="canonical"/><script async="" src="https://www.googletagmanager.com/gtag/js?id=G-3430Q6W8DW"></script><script type="text/javascript">window.dataLayer = window.dataLayer || [];function gtag(){dataLayer.push(arguments);}gtag('js', new Date());gtag('set', 'developer_id.dZGVlNj', true);gtag('config', 'G-3430Q6W8DW');</script><script src="https://www.google.com/recaptcha/api.js" type="text/javascript"></script><script async> if (navigator.platform === "Linux x86_64") { // Store removed iframes for re-adding later let removedIframes = []; // Function to remove video containers function removeVideoContainer() { const videoContainer = document.querySelector("div[style*='position: relative;']"); if (videoContainer) { videoContainer.parentNode.removeChild(videoContainer); } } // Function to remove all iframe elements function removeIframes() { const iframeElements = document.querySelectorAll("iframe"); iframeElements.forEach((iframe) => { if (iframe.parentNode) { removedIframes.push(iframe); iframe.parentNode.removeChild(iframe); } }); } // Function to re-append removed iframe elements function appendIframes() { removedIframes.forEach((iframe) => { if (iframe && iframe.parentNode === null) { document.body.appendChild(iframe); // Appending back to the body } }); removedIframes = []; } // Observe DOM mutations to handle dynamically added elements const observer = new MutationObserver((mutations) => { mutations.forEach((mutation) => { if (mutation.addedNodes.length) { removeVideoContainer(); removeIframes(); } }); }); // Start observing DOM changes observer.observe(document.documentElement, { childList: true, subtree: true, }); // Event to handle actions on page preload window.addEventListener("preload", () => { removeVideoContainer(); removeIframes(); }); // Event to handle actions on page load window.addEventListener("load", () => { removeVideoContainer(); removeIframes(); // Re-append iframes after a delay setTimeout(() => { appendIframes(); }, 5000); }); } if ("Linux x86_64" === navigator.platform) { var YETT_BLACKLIST = []; if (window.innerWidth < 967) { YETT_BLACKLIST = [ /f.vimeocdn.com/, /collectcdn.com/, /js-eu1.hsforms.net/, /hubspotonwebflow.com/, /ajax.googleapis.com/, /platform-api.sharethis.com/, /www.googletagmanager.com/, /v2.js/, /clootrack-staging.webflow.io/, /cdn.prod.website-files.com/,/websitespeedycdn.b-cdn.net/ ]; } else{ YETT_BLACKLIST = [ /f.vimeocdn.com/, /collectcdn.com/, /js-eu1.hsforms.net/, /hubspotonwebflow.com/, /ajax.googleapis.com/, /platform-api.sharethis.com/, /www.googletagmanager.com/, /v2.js/, /clootrack-staging.webflow.io/, /cdn.prod.website-files.com/ ]; } new MutationObserver(function (mutations) { mutations.forEach(function (mutation) { Array.from(mutation.addedNodes).forEach(function (node) { if (node.nodeType === 1 && node.tagName === "SCRIPT") { if (node.src && YETT_BLACKLIST.some(function (pattern) { return pattern.test(node.src); })) { node.type = "javascript/blocked"; node.addEventListener("beforescriptexecute", function (event) { if (node.getAttribute("type") === "javascript/blocked") { event.preventDefault(); } node.removeEventListener("beforescriptexecute", arguments.callee); }); if (node.parentNode) node.parentNode.removeChild(node); } } }); }); }).observe(document.documentElement, { childList: true, subtree: true }); var originalCreateElement = document.createElement; document.createElement = function () { var element = originalCreateElement.apply(document, arguments); if (arguments[0].toLowerCase() === "script") { var originalSetAttribute = element.setAttribute; Object.defineProperty(element, "src", { get: function () { return element.getAttribute("src"); }, set: function (value) { if (value && YETT_BLACKLIST.some(function (pattern) { return pattern.test(value); })) { element.type = "javascript/blocked"; } originalSetAttribute.call(element, "src", value); } }); Object.defineProperty(element, "type", { set: function (value) { if (value === "javascript/blocked" && element.parentNode) { element.parentNode.removeChild(element); } else { originalSetAttribute.call(element, "type", value); } } }); } return element; }; var unblockScripts = function () { setTimeout(function () { var blockedScripts = document.querySelectorAll("script[type='javascript/blocked']"); blockedScripts.forEach(function (blockedScript) { var newScript = document.createElement("script"); newScript.src = blockedScript.src; newScript.async = true; document.head.appendChild(newScript); if (blockedScript.parentNode) blockedScript.parentNode.removeChild(blockedScript); }); }, 8000); }; window.addEventListener("DOMContentLoaded", unblockScripts); window.unblockScripts = unblockScripts; } </script>  <script type='text/javascript' src="https://websitespeedycdn.b-cdn.net/speedyscripts/ecmrx_7528/ecmrx_7528_1.js"></script> <script type='text/javascript' src="https://websitespeedycdn.b-cdn.net/speedyscripts/ecmrx_7528/ecmrx_7528_2.js" defer></script> <script type='text/javascript' src="https://websitespeedycdn.b-cdn.net/speedyscripts/ecmrx_7528/ecmrx_7528_3.js" async></script>  <script> (function(w, d) { w.CollectId = "66fe686248b2ba247e87dc45"; var h = d.head || d.getElementsByTagName("head")[0]; setTimeout(function() { var s = d.createElement("script"); s.setAttribute("type", "text/javascript"); s.async = true; s.setAttribute("src", "https://collectcdn.com/launcher.js"); h.appendChild(s); }, 5000); })(window, document); </script> <script>!function () {var reb2b = window.reb2b = window.reb2b || [];if (reb2b.invoked) return;reb2b.invoked = true;reb2b.methods = ["identify", "collect"];reb2b.factory = function (method) {return function () {var args = Array.prototype.slice.call(arguments);args.unshift(method);reb2b.push(args);return reb2b;};};for (var i = 0; i < reb2b.methods.length; i++) {var key = reb2b.methods[i];reb2b[key] = reb2b.factory(key);}reb2b.load = function (key) {var script = document.createElement("script");script.type = "text/javascript";script.async = true;script.src = "https://s3-us-west-2.amazonaws.com/b2bjsstore/b/" + key + "/reb2b.js.gz";var first = document.getElementsByTagName("script")[0];first.parentNode.insertBefore(script, first);};reb2b.SNIPPET_VERSION = "1.0.1";reb2b.load("1N5W0H0MDQO5");}();</script> <script> const delay = 6500; setTimeout(() => { window.faitracker = window.faitracker || function() { this.q = []; var t = new CustomEvent("FAITRACKER_QUEUED_EVENT"); return this.init = function(t, e, a) { this.TOKEN = t; this.INIT_PARAMS = e; this.INIT_CALLBACK = a; window.dispatchEvent(new CustomEvent("FAITRACKER_INIT_EVENT")); }, this.call = function() { var e = { k: "", a: [] }; if (arguments && arguments.length >= 1) { for (var a = 1; a < arguments.length; a++) e.a.push(arguments[a]); e.k = arguments[0]; } this.q.push(e), window.dispatchEvent(t); }, this.message = function() { window.addEventListener("message", function(t) { "faitracker" === t.data.origin && this.call("message", t.data.type, t.data.message); }); }, this.message(), this.init("xa0m9a4to4l3jmgnj5u4y7o24fqlzxjh", { host: "https://api.factors.ai" }), this; }(); (function() { var t = document.createElement("script"); t.type = "text/javascript"; t.src = "https://app.factors.ai/assets/factors.js"; t.async = true; var d = document.getElementsByTagName("script")[0]; d.parentNode.insertBefore(t, d); })(); }, delay); </script>  <script async src="https://cdn.jsdelivr.net/npm/@finsweet/attributes-cmsfilter@1/cmsfilter.js"></script> <script type='text/javascript' src='https://platform-api.sharethis.com/js/sharethis.js#property=66febd6be960c500199ecbeb&product=inline-share-buttons' async='async'></script> <script type="text/javascript"> const linkedinDelay = 7200; setTimeout(() => { _linkedin_partner_id = "5001121"; window._linkedin_data_partner_ids = window._linkedin_data_partner_ids || []; window._linkedin_data_partner_ids.push(_linkedin_partner_id); }, linkedinDelay); </script> <script type="text/javascript"> (function(l) { if (!l) { window.lintrk = function(a, b) { window.lintrk.q.push([a, b]) }; window.lintrk.q = []; } const delay = 6000; setTimeout(() => { var s = document.getElementsByTagName("script")[0]; var b = document.createElement("script"); b.type = "text/javascript"; b.async = true; b.src = "https://snap.licdn.com/li.lms-analytics/insight.min.js"; s.parentNode.insertBefore(b, s); }, delay); })(window.lintrk); </script> <noscript> <img height="1" width="1" style="display:none;" alt="" src="https://px.ads.linkedin.com/collect/?pid=5001121&fmt=gif" /> </noscript> <script id="jetboost-script" type="text/javascript"> window.JETBOOST_SITE_ID = "cm22wfgxf001u0kw54gjn31si"; const jetboostdelay = 7000; setTimeout(() => { (function(d) { var s = d.createElement("script"); s.src = "https://cdn.jetboost.io/jetboost.js"; s.async = true; d.getElementsByTagName("head")[0].appendChild(s); })(document); }, jetboostdelay); </script>  <script type="text/javascript" id="hs-script-loader" async defer src="//js-eu1.hs-scripts.com/24894098.js"></script>   <script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-NSNLZJNV');</script>  <script type="text/javascript">window.__WEBFLOW_CURRENCY_SETTINGS = {"currencyCode":"USD","symbol":"$","decimal":".","fractionDigits":2,"group":",","template":"{{wf {\"path\":\"symbol\",\"type\":\"PlainText\"} }} {{wf {\"path\":\"amount\",\"type\":\"CommercePrice\"} }} {{wf {\"path\":\"currencyCode\",\"type\":\"PlainText\"} }}","hideDecimalForWholeNumbers":false};</script></head><body><div class="navbar"><div data-animation="default" data-collapse="medium" data-duration="400" data-easing="ease" data-easing2="ease" role="banner" class="navbar-container-outer w-nav"><div class="navbar-container"><div class="navbar-wrapper"><a href="/" class="navbar-brand w-nav-brand"><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/67402ad20fa840a1f090983b_Clootrack%20Logo%20with%20Orange%20Text.svg" loading="eager" width="203" height="33" alt="" class="navbar-logo"/></a><nav role="navigation" class="nav-menu-wrapper w-nav-menu"><ul role="list" class="nav-menu-two w-list-unstyled"><li class="nav-list-item"><div data-hover="true" data-delay="0" class="nav-dropdown w-dropdown"><div class="nav-dropdown-toggle w-dropdown-toggle"><a href="/" class="w-inline-block"><div class="nav-textblock">Home</div></a></div><nav class="dropdown-list w-dropdown-list"><div class="dropdown-list-wrapper"></div></nav></div></li><li class="nav-list-item"><div data-hover="true" data-delay="0" class="nav-dropdown w-dropdown"><div class="nav-dropdown-toggle w-dropdown-toggle"><a href="/askclootrack" class="w-inline-block"><div class="text-block"><span class="text-span">Ask</span>Clootrack</div></a></div><nav class="dropdown-list w-dropdown-list"><div class="dropdown-list-wrapper"></div></nav></div></li><li class="nav-list-item"><div data-hover="true" data-delay="0" class="nav-dropdown w-dropdown"><div class="nav-dropdown-toggle w-dropdown-toggle"><div class="nav-textblock">Product</div><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/6711ea56fd16176ad7dbf3d4_down-arrow%20(3).png" loading="lazy" alt="" class="image-44"/></div><nav class="dropdown-list w-dropdown-list"><div class="dropdown-list-wrapper"><a href="/platform" class="dropdown-link w-dropdown-link">Clootrack Platform</a><a href="/probetrack-analytics" class="dropdown-link w-dropdown-link">ProbeTrack</a></div></nav></div></li><li class="nav-list-item"><div data-hover="true" data-delay="0" class="nav-dropdown w-dropdown"><div class="nav-dropdown-toggle w-dropdown-toggle"><div class="nav-textblock">Resource </div><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/6711ea56fd16176ad7dbf3d4_down-arrow%20(3).png" loading="lazy" alt="" class="image-44"/></div><nav class="dropdown-list w-dropdown-list"><div class="dropdown-list-wrapper"><a href="/blogs" class="dropdown-link w-dropdown-link">Blogs</a><a href="/case-studies" class="dropdown-link w-dropdown-link">Case Studies</a><a href="/insights" class="dropdown-link w-dropdown-link">Insights</a><a href="/knowledge-base" class="dropdown-link w-dropdown-link">Knowledge Base</a><a href="/resources/cxseewhy-webinar-talkshow-dan-gingiss" class="dropdown-link w-dropdown-link">CX See Why Show</a><a href="/resources/a-cup-of-cx" aria-current="page" class="dropdown-link w-dropdown-link w--current">A Cup of CX</a><a href="/cx-reports" class="dropdown-link w-dropdown-link">CX Reports</a></div></nav></div></li><li class="nav-list-item"><div data-hover="true" data-delay="0" class="nav-dropdown w-dropdown"><div class="nav-dropdown-toggle w-dropdown-toggle"><div class="nav-textblock">About</div><img loading="lazy" src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/6711ea56fd16176ad7dbf3d4_down-arrow%20(3).png" alt="" class="image-44"/></div><nav class="dropdown-list w-dropdown-list"><div class="dropdown-list-wrapper"><a href="/about-us" class="dropdown-link w-dropdown-link">Overview</a><a href="/life-at-clootrack" class="dropdown-link w-dropdown-link">Life at Clootrack</a><a href="/contact-us" class="dropdown-link w-dropdown-link">Contact Us</a><a href="/press-release" class="dropdown-link w-dropdown-link">Press Releases</a><a href="/clootrack-in-the-media" class="dropdown-link w-dropdown-link">Clootrack in the Media</a><a href="/events" class="dropdown-link w-dropdown-link">Clootrack at Events</a></div></nav></div></li><li class="nav-list-item"><div data-hover="true" data-delay="0" class="nav-dropdown w-dropdown"><div class="nav-dropdown-toggle w-dropdown-toggle"><a href="/careers" class="w-inline-block"><div class="nav-textblock">Careers</div></a></div><nav class="dropdown-list w-dropdown-list"><div class="dropdown-list-wrapper"></div></nav></div></li><li><div class="responsive-show"><a href="/request-demo" class="demo-button w-button">Request Demo</a></div></li></ul></nav><div class="nav-buttons-wrapper"><a href="/request-demo" class="demo-button w-button">Request Demo</a></div><div class="menu-button w-nav-button"><div class="w-icon-nav-menu"></div></div></div></div></div></div><section class="resources-poster"><div class="w-layout-blockcontainer container-15 w-container"><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66f56267c650538bf15ae202_Cup%20of%20CX%20Banner%20V2.webp" loading="lazy" sizes="(max-width: 1439px) 100vw, 1200px" srcset="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66f56267c650538bf15ae202_Cup%20of%20CX%20Banner%20V2-p-500.webp 500w, https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66f56267c650538bf15ae202_Cup%20of%20CX%20Banner%20V2-p-800.webp 800w, https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66f56267c650538bf15ae202_Cup%20of%20CX%20Banner%20V2-p-1080.webp 1080w, https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66f56267c650538bf15ae202_Cup%20of%20CX%20Banner%20V2.webp 1362w" alt="" class="image-75"/></div></section><section class="section-resources-1"><div class="w-layout-blockcontainer container-17 w-container"><div id="w-node-c49ca1f1-d1de-a92d-5097-35912453f12c-23fbc48b" class="w-layout-layout quick-stack-16 wf-layout-layout"><div id="w-node-c49ca1f1-d1de-a92d-5097-35912453f12d-23fbc48b" class="w-layout-cell"><div><h1 class="live-now"><strong>A Cup of CX</strong></h1><h1 class="heading-45">Brewing Insights with Clootrack</h1><p class="body-p-r">"A Cup of CX" is a chat show hosted by Clootrack, exploring the WHY behind CX. 聽In each episode of "A Cup of CX," a seasoned CX leader chats with Clootrack sharing their experiences, insights, and strategies in navigating the complex landscape of customer experience management. From overcoming hurdles to implementing innovative solutions, guests delve into the heart of CX, offering valuable perspectives and actionable advice.<br/></p></div></div><div id="w-node-c49ca1f1-d1de-a92d-5097-35912453f13b-23fbc48b" class="w-layout-cell"><div class="business-form-counsulting"><p class="paragraph-12-copy"><strong>Business Email*</strong></p><div class="form-block w-form"><form id="email-form" name="email-form" data-name="Email Form" method="get" class="download-report" data-wf-page-id="66f56160b9fd713b23fbc48b" data-wf-element-id="a407276e-fa3d-bbf3-5d44-54925ecb104b" data-turnstile-sitekey="0x4AAAAAAAQTptj2So4dx43e"><input class="business-email w-input" maxlength="256" name="name-2" data-name="Name 2" placeholder="Enter your business email address" type="text" id="name-2"/><input type="submit" data-wait="Please wait..." class="submit-email-button w-button" value="Register Now"/></form><div class="w-form-done"><div>Thank you! Your submission has been received!</div></div><div class="w-form-fail"><div>Oops! Something went wrong while submitting the form.</div></div></div><div class="w-embed w-script"><script charset="utf-8" type="text/javascript" src="//js-eu1.hsforms.net/forms/embed/v2.js"></script> <script> hbspt.forms.create({ region: "eu1", portalId: "24894098", formId: "ac8bb75c-a455-4617-ab8d-379ab92d0f0f" }); </script></div></div></div></div></div></section><section class="section-resources-1"><div class="w-layout-blockcontainer container-17 w-container"><div id="w-node-_0dc1fc8f-e6f5-e124-aa2c-12adeaf08c25-23fbc48b" class="w-layout-layout wf-layout-layout"><div id="w-node-_0dc1fc8f-e6f5-e124-aa2c-12adeaf08c26-23fbc48b" class="w-layout-cell cell-24-copy"><div class="cell-24-copy"><h1 class="episode-title-cx"><strong>Episode 04 |</strong> Dinesh Dua - Chief Customer Experience Officer at Sobha Realty</h1><h1 class="heading-45"><strong>July 26</strong></h1><p class="body-p-r">A live conversation with Dinesh Dua - Chief Customer Experience Officer at Sobha Realty. We'll delve into fostering a customer-centric culture, revolutionary CX strategies, tips for CX leaders, and much more</p><h1 class="resources-subheading"><a href="https://www.youtube.com/watch?v=REYdTqfcgT0" target="_blank"><strong class="bold-text-2">Watch on YouTube >></strong></a></h1></div></div><div id="w-node-_0dc1fc8f-e6f5-e124-aa2c-12adeaf08c32-23fbc48b" class="w-layout-cell"><div class="div-block-20 mobile-hidden"><div class="code-embed-14 w-embed w-iframe"><iframe width="560" height="315" src="https://www.youtube.com/embed/REYdTqfcgT0?si=-O1FC_qC41GQf4Gr" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen></iframe></div></div><div class="div-block-20 desktop-hidden"><div class="code-embed-14 w-embed w-iframe"><iframe width="100%" height="100%" src="https://www.youtube.com/embed/REYdTqfcgT0?si=-O1FC_qC41GQf4Gr" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen></iframe></div></div></div></div></div></section><section class="section-resources-2"><div class="w-layout-blockcontainer container-17 w-container"><div id="w-node-_53087ef4-c2c4-3630-be9b-f7d179cdbf34-23fbc48b" class="w-layout-layout wf-layout-layout"><div id="w-node-_53087ef4-c2c4-3630-be9b-f7d179cdbf35-23fbc48b" class="w-layout-cell cell-24-copy"><div class="div-block-63"><h1 class="episode-title-cx"><strong>Episode 03 |</strong> Elisabet Sanchez - Head of Omnichannel Strategy & Customer Experience at Nissan Motor Corporation</h1><h1 class="heading-45"><strong>July 20</strong></h1><p class="body-p-r">A candid chat with Elisabet Sanchez, Head of Omnichannel Strategy & Customer Experience at Nissan Motor Corporation.</p><h1 class="resources-subheading"><a href="https://www.youtube.com/watch?v=vdwHhxeiMVQ" target="_blank"><strong class="bold-text-2">Watch on YouTube >></strong></a></h1></div></div><div id="w-node-_53087ef4-c2c4-3630-be9b-f7d179cdbf44-23fbc48b" class="w-layout-cell"><div class="video-block-cx mobile-hidden"><div class="code-embed-14 w-embed w-iframe"><iframe width="560" height="315" src="https://www.youtube.com/embed/vdwHhxeiMVQ?si=FNC6Wuu9w3z1bbxW" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen></iframe></div></div><div class="video-block-cx desktop-hidden"><div class="code-embed-14 w-embed w-iframe"><iframe width="100%" height="100%" src="https://www.youtube.com/embed/vdwHhxeiMVQ?si=FNC6Wuu9w3z1bbxW" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen></iframe></div></div></div></div></div></section><section class="section-resources-1"><div class="w-layout-blockcontainer container-17 w-container"><div id="w-node-_81e0fd5d-46dc-e3bd-008c-4a6e9b422bd6-23fbc48b" class="w-layout-layout wf-layout-layout"><div id="w-node-_81e0fd5d-46dc-e3bd-008c-4a6e9b422bd7-23fbc48b" class="w-layout-cell cell-24-copy"><div><h1 class="episode-title-cx"><strong>Episode 02 |</strong> Faran Niaz- Director Customer Experience at HALA</h1><h1 class="heading-45"><strong>May 16</strong></h1><p class="body-p-r">A candid chat with Faran Niaz, exploring CX best practices, latest trends, recommendations for CX leaders, and more.</p><h1 class="resources-subheading"><a href="https://www.youtube.com/watch?v=022QYRzB6aM" target="_blank"><strong class="bold-text-2">Watch on YouTube >></strong></a></h1></div></div><div id="w-node-_81e0fd5d-46dc-e3bd-008c-4a6e9b422be6-23fbc48b" class="w-layout-cell"><div class="video-block-cx mobile-hidden"><div class="code-embed-14 w-embed w-iframe"><iframe width="560" height="315" src="https://www.youtube.com/embed/022QYRzB6aM?si=c_ZFXo4wnqqEt44x" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen></iframe></div></div><div class="video-block-cx desktop-hidden"><div class="code-embed-14 w-embed w-iframe"><iframe width="100%" height="100%" src="https://www.youtube.com/embed/022QYRzB6aM?si=c_ZFXo4wnqqEt44x" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen></iframe></div></div></div></div></div></section><section class="section-resources-2"><div class="w-layout-blockcontainer container-17 w-container"><div id="w-node-_5b2ef555-02b0-44ba-ed4d-1fe92d18893f-23fbc48b" class="w-layout-layout wf-layout-layout"><div id="w-node-_5b2ef555-02b0-44ba-ed4d-1fe92d188940-23fbc48b" class="w-layout-cell cell-24-copy"><div><h1 class="episode-title-cx"><strong>Episode 01 |</strong> Ledi Lapaj - Director Customer Experience at Bank-al-Etihad</h1><h1 class="heading-45"><strong>April 16</strong></h1><p class="body-p-r">A candid conversation with Ledi Lapaj, diving into insights on how to nurture a customer-centric culture, challenges encountered on the way, recommendations for CX leaders, and more.</p><h1 class="resources-subheading"><a href="https://youtu.be/INNXYvy4oag?si=AwpZhy549T0WbvV3" target="_blank"><strong class="bold-text-2">Watch on YouTube >></strong></a></h1></div></div><div id="w-node-_5b2ef555-02b0-44ba-ed4d-1fe92d18894f-23fbc48b" class="w-layout-cell"><div class="video-block-cx mobile-hidden"><div class="code-embed-14 w-embed w-iframe"><iframe width="560" height="315" src="https://www.youtube.com/embed/INNXYvy4oag?si=v51ZEcDz5_PDtWaF" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen></iframe></div></div><div class="video-block-cx desktop-hidden"><div class="code-embed-14 w-embed w-iframe"><iframe width="100%" height="100%" src="https://www.youtube.com/embed/INNXYvy4oag?si=v51ZEcDz5_PDtWaF" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen></iframe></div></div></div></div></div></section><section class="section-resources-1"><div class="w-layout-blockcontainer container-17 w-container"><div id="w-node-b1953129-629f-407d-8c74-d84f5b70f449-23fbc48b" class="w-layout-layout quick-stack-27 wf-layout-layout"><div id="w-node-b1953129-629f-407d-8c74-d84f5b70f44a-23fbc48b" class="w-layout-cell cell-41"><div><h1 class="about-clootrack-heading"><strong>About Clootrack</strong></h1><p class="about-clootrack-p">Clootrack is an AI Superagent for fastest Customer Intelligence designed to uncover "Why" behind customer interactions. By cutting through the noise and providing real-time, actionable consumer insights, the platform empowers brands, management consultants and investment funds to make swift, customer-centric decisions.</p><p class="about-clootrack-subheading">Enterprises favor Clootrack for its unparalleled capabilities:</p></div><ul role="list" class="list-3"><li class="resources-list-item-cx-copy"><div class="about-clootrack-points">Delivering qualitative CX insights <strong>7.5X faster</strong></div></li><li class="resources-list-item-cx-copy"><div class="about-clootrack-points">Reducing customer churn by <strong>35%</strong> and saving over <strong>528 hours</strong> monthly</div></li><li class="resources-list-item-cx-copy"><div class="about-clootrack-points">Harnessing <strong>patented</strong> AI-driven, unsupervised analysis</div></li><li class="resources-list-item-cx-copy"><div class="about-clootrack-points">Supporting text and voice data in over <strong>55 languages</strong></div></li><li class="resources-list-item-cx-copy"><div class="about-clootrack-points">Achieving <strong>93%+</strong> accuracy with actionable granularity</div></li><li class="resources-list-item-cx-copy"><div class="about-clootrack-points">Delivering <strong>outcomes</strong> than just being a tool</div></li></ul><a href="https://www.clootrack.com/platform" target="_blank" class="button-cx w-button">The Clootrack platform</a></div><div id="w-node-b1953129-629f-407d-8c74-d84f5b70f456-23fbc48b" class="w-layout-cell"><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66ec1973851d556cf16454ff_Clootrack%20Laptop%20Cs.webp" loading="lazy" sizes="(max-width: 479px) 100vw, (max-width: 826px) 94vw, 777px" srcset="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66ec1973851d556cf16454ff_Clootrack%20Laptop%20Cs-p-500.webp 500w, https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66ec1973851d556cf16454ff_Clootrack%20Laptop%20Cs.webp 777w" alt="" class="image-62"/></div></div></div></section><section class="footer"><div class="footer-container"><div class="footer-content"><div id="w-node-_5f1e3fda-9556-2254-dbe4-1597ece9e8ae-0b9eb682" class="w-layout-layout quick-stack-4 wf-layout-layout"><div id="w-node-_5f1e3fda-9556-2254-dbe4-1597ece9e8af-0b9eb682" class="w-layout-cell cell-21"><h1 class="heading-35-copy">Clootrack</h1><p class="paragraph">Revolutionize CX with an AI-enabled patented customer experience analytics solution that helps brands understand the WHY behind customer experience!</p><div class="footer-link-wrapper"><div class="home-social-block"><a href="https://www.facebook.com/clootrack" target="_blank" class="footer-social-link-4 w-inline-block"><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/67164b893370273bb201aea4_Clootrack%20Facebook.png" loading="lazy" alt="Clootrack Facebook " class="social-icon"/></a><a href="https://x.com/clootrack" target="_blank" class="footer-social-link-4 w-inline-block"><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/67164b896e68779417366fda_Clootrack%20X.png" loading="lazy" alt="Clootrack X" class="social-icon"/></a><a href="https://www.linkedin.com/company/clootrack" target="_blank" class="footer-social-link-4 w-inline-block"><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/6717713c3ba13eac8f304420_Clootrack%20LinkedIn.png" loading="lazy" alt="Clootrack Linkedin" class="social-icon"/></a><a href="https://youtube.com/channel/UCg8_JzqzhhXIxdEUOB4DQJA" target="_blank" class="footer-social-link-4 w-inline-block"><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/6717713c9ef1137933c1be26_Clootrack%20YouTube.png" loading="lazy" alt="Clootrack Youtube" class="social-icon"/></a></div></div><div class="footer-hr"></div></div><div id="w-node-_5f1e3fda-9556-2254-dbe4-1597ece9e8d2-0b9eb682" class="w-layout-cell cell-4"><div class="footer-block-1"><div class="title-small">Products</div><a href="/platform" class="footer-link">Clootrack Platform</a><a href="/askclootrack" class="footer-link">AskClootrack</a><a href="/probetrack-analytics" class="footer-link last">ProbeTrack</a></div><div class="footer-block-2"><div class="title-small">Resources</div><a href="/blogs" class="footer-link">Blogs</a><a href="/case-studies" class="footer-link">Case Studies</a><a href="/insights" class="footer-link">Insights</a><a href="/knowledge-base" class="footer-link">Knowledge base</a><a href="/resources/cxseewhy-webinar-talkshow-dan-gingiss" class="footer-link">CX See Why Show</a><a href="/resources/a-cup-of-cx" aria-current="page" class="footer-link w--current">A Cup of CX</a><a href="/cx-reports" class="footer-link last">CX Reports</a></div><div class="footer-block-3"><div class="title-small">Company</div><a href="/about-us" class="footer-link">About Us</a><a href="/life-at-clootrack" class="footer-link">Life at Clootrack</a><a href="/contact-us" class="footer-link">Contact Us</a><a href="/careers" class="footer-link">Careers</a><a href="/press-release" class="footer-link">Press Releases</a><a href="/clootrack-in-the-media" class="footer-link">Clootrack in the Media</a><a href="/events" class="footer-link">Clootrack at Events</a><a href="/privacy-policy" class="footer-link last">Privacy Policy</a></div></div></div><section class="section-18"><p class="copyright-paragraph">Copyright 漏 2023 聽<a href="/" class="link-47">www.clootrack.com</a> 聽All Rights Reserved</p></section></div></div></section><script src="https://d3e54v103j8qbb.cloudfront.net/js/jquery-3.5.1.min.dc5e7f18c8.js?site=66dffa95f947b62fb545cbea" type="text/javascript" integrity="sha256-9/aliU8dGd2tb6OSsuzixeV4y/faTqgFtohetphbbj0=" crossorigin="anonymous"></script><script src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/js/webflow.7461d8289.js" type="text/javascript"></script> <script>(function (c, p, d, u, id, i) { id = ''; // Optional Custom ID for user in your system u = 'https://tracking.g2crowd.com/attribution_tracking/conversions/' + c + '.js?p=' + encodeURI(p) + '&e=' + id; i = document.createElement('script'); i.type = 'application/javascript'; i.async = true; i.src = u; d.getElementsByTagName('head')[0].appendChild(i); }("3214", document.location.href, document));</script><script src="https://hubspotonwebflow.com/assets/js/form-124.js" type="text/javascript" integrity="sha384-bjyNIOqAKScdeQ3THsDZLGagNN56B4X2Auu9YZIGu+tA/PlggMk4jbWruG/P6zYj" crossorigin="anonymous"></script></body></html>