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class="Headingstyle__HeadingRoot-sc-150xww-0 isCZFZ">光の速さで進化</h1><p class="Headingstyle__HeadingRoot-sc-150xww-0 jFOyin">Sunshine™はZendeskを支える基盤として、優れたカスタマーエクスペリエンスの構築を可能にします。</p></div><div class="StyledCol-sc-inuw62-0 hNuVsR Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="sc-27739928-1 dfnJYa"><div class="sc-27739928-4 MyrEU"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27444%27%20height=%27440%27/%3e"/></span><img alt="" fetchpriority="high" src="https://web-assets.zendesk.com/cdn-cgi/image/format=webp,quality=65/images/p-sunshine/overview/hero-orb@2x.png" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/></span></span></div><div class="sc-27739928-2 gBkoqz"><div class="VideoLinkstyle__VideoLinkRoot-sc-gjmjt8-0 iyFHqw"></div></div></div></div></div></div></div></section></div><section class="Basestyle__BaseRoot-sc-3zktjg-1 doXlEM"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="Cardstyle__CardRoot-sc-1g3sojj-1 iztDGQ"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 Msa-Db">オープンかつ柔軟</h4><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">オープンスタンダードと一般的なプログラミング言語を採用しているため、使い慣れた言語や好みのツールでCXを自在にカスタマイズできます。</p></div></div><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="Cardstyle__CardRoot-sc-1g3sojj-1 efrjpF"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 Msa-Db">アジリティを考慮した設計</h4><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">ローコードツールやノーコードツールを自由に選択し、顧客情報や履歴を一覧表示するためのインテグレーションを活用することで、サポート担当者は潜在能力を最大限に発揮できます。</p></div></div><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="Cardstyle__CardRoot-sc-1g3sojj-1 fmlRUl"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 Msa-Db">パーソナライゼーションも簡単</h4><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">Sunshineの操作は直感的。顧客が企業に求めるパーソナライズされたサポートをいち早く提供し、他社に差をつけることができます。</p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 iuaajf"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 kmkcfB Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 iqteIG Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 dwuRmD">データとシステム</h2><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 czKALj">インテグレーションで顧客の全体像を把握</h2><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">社内のすべてのテクノロジースタックをつなぎ、顧客の全体像を把握しながら、顧客第一主義の企業戦略を実現しましょう。サポート担当者が顧客とのあらゆるやり取りをくまなく把握することで、顧客はよりパーソナライズされた対応を受けることができ、企業は社内全体で連携を保ちながらいっそう優れたサポートを提供できます。</p><a href="/platform/features/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 gbvloK" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">製品デモを観る </span><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="currentColor" class="Linkstyle__ArrowIcon-sc-1cm3ukq-1 bxjWlu arrow-icon" theme="[object Object]"><path d="M9.804 11.373c.501-1.024 1.408-2.069 2.379-2.656v-.555c-.981-.608-1.909-1.835-2.251-2.688l-1.013.587c.32.704.928 1.376 1.483 1.813h-6.24v1.109h6.229c-.565.395-1.163 1.067-1.525 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fFozma">Sunshineは、チームの真の生産性向上を実現します。エージェントワークスペースをカスタマイズして効率化を図り、ローコードツールやノーコードツールを使ったプロセスの自動化で時間を節約し、サポート担当者が最も必要とする情報をタイムリーに表示します。</p><a href="/platform/features/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ZzWXW" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Sunshineの機能を見る</span><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="currentColor" class="Linkstyle__ArrowIcon-sc-1cm3ukq-1 bxjWlu arrow-icon" theme="[object Object]"><path d="M9.804 11.373c.501-1.024 1.408-2.069 2.379-2.656v-.555c-.981-.608-1.909-1.835-2.251-2.688l-1.013.587c.32.704.928 1.376 1.483 1.813h-6.24v1.109h6.229c-.565.395-1.163 1.067-1.525 1.739l.939.651z"></path></svg></a></div><div class="StyledCol-sc-inuw62-0 gCycCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 hPNIKC"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 hdAZgg Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dARgPK Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 dwuRmD">Zendeskマーケットプレイス</h2><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 czKALj">1,200種類以上のアプリと連携</h2><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">Zendeskマーケットプレイスは、パートナー、アプリ、インテグレーションが集ったワンストップショップです。サポート担当者の生産性向上やワークフローの合理化をSunshineで実現するために必要なあらゆるものが揃っています。</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 jUHGHO Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27126%27%20height=%2756%27/%3e"/></span><img alt="Logo: Slack" 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src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="Logo: Jira" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=96,q=45,f=auto/images/p-sunshine/overview/logo-jira.svg 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=256,q=45,f=auto/images/p-sunshine/overview/logo-jira.svg 2x" 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src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="Logo: Salesforce" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=96,q=45,f=auto/images/p-sunshine/overview/logo-salesforce.svg 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=256,q=45,f=auto/images/p-sunshine/overview/logo-salesforce.svg 2x" 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src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="Logo: Shopify" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=256,q=45,f=auto/images/p-sunshine/overview/logo-shopify.svg 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=384,q=45,f=auto/images/p-sunshine/overview/logo-shopify.svg 2x" 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src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="Logo: Trello" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=128,q=45,f=auto/images/p-sunshine/overview/logo-trello.svg 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=256,q=45,f=auto/images/p-sunshine/overview/logo-trello.svg 2x" 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src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27107%27%20height=%2756%27/%3e"/></span><img alt="Logo: Zoom" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="Logo: Zoom" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=128,q=45,f=auto/images/p-sunshine/overview/logo-zoom.svg 1x, 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src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%2744%27%20height=%2756%27/%3e"/></span><img alt="Logo: Microsoft" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="Logo: Microsoft" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=48,q=45,f=auto/images/p-sunshine/overview/logo-microsoftteams.svg 1x, 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src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27129%27%20height=%2756%27/%3e"/></span><img alt="Logo: Zapier" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="Logo: Zapier" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=256,q=45,f=auto/images/p-sunshine/overview/logo-zapier.svg 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=384,q=45,f=auto/images/p-sunshine/overview/logo-zapier.svg 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=384,q=45,f=auto/images/p-sunshine/overview/logo-zapier.svg"/></noscript></span></span></div></div><div class="StyledRow-sc-xjsdg1-0 hdAZgg Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><a href="/marketplace" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ZzWXW" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">マーケットプレイスを見る</span><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="currentColor" class="Linkstyle__ArrowIcon-sc-1cm3ukq-1 bxjWlu arrow-icon" theme="[object Object]"><path d="M9.804 11.373c.501-1.024 1.408-2.069 2.379-2.656v-.555c-.981-.608-1.909-1.835-2.251-2.688l-1.013.587c.32.704.928 1.376 1.483 1.813h-6.24v1.109h6.229c-.565.395-1.163 1.067-1.525 1.739l.939.651z"></path></svg></a></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 dyulyR"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 kmkcfB Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 iqteIG Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 dwuRmD">アプリとSDK</h2><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 czKALj">顧客一人ひとりに合わせたCXを構築</h2><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">モバイル、Webサイト、SNSアプリのすべてのチャネルで、顧客にパーソナライズされたサポートを提供しましょう。 Sunshineには、オーダーメイドのインタラクティブな体験を作成するために開発者が必要とするすべてが含まれています。</p><a href="/platform/features/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 gbvloK" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Sunshineの機能を見る</span><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="currentColor" class="Linkstyle__ArrowIcon-sc-1cm3ukq-1 bxjWlu arrow-icon" theme="[object Object]"><path d="M9.804 11.373c.501-1.024 1.408-2.069 2.379-2.656v-.555c-.981-.608-1.909-1.835-2.251-2.688l-1.013.587c.32.704.928 1.376 1.483 1.813h-6.24v1.109h6.229c-.565.395-1.163 1.067-1.525 1.739l.939.651z"></path></svg></a></div><div class="StyledCol-sc-inuw62-0 cmRjVg Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 dyulyR"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 kmkcfB Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 ckLVTK Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 dwuRmD">セキュリティとガバナンス</h2><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 czKALj">安心して事業を拡大</h2><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">Sunshineなら、常に安全に業務を進められます。コンプライアンス、データセキュリティ、プライバシー保護のための要件を満たし、企業の成長に合わせた拡張も容易です。また世界中どこにいようと、Zendeskの柔軟なデータホスティングモデルが安全で確実なデータガバナンスを可能にします。</p><a href="/trust-center/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ZzWXW" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Sunshineのセキュリティに関する詳細はこちら</span><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="currentColor" class="Linkstyle__ArrowIcon-sc-1cm3ukq-1 bxjWlu arrow-icon" theme="[object Object]"><path d="M9.804 11.373c.501-1.024 1.408-2.069 2.379-2.656v-.555c-.981-.608-1.909-1.835-2.251-2.688l-1.013.587c.32.704.928 1.376 1.483 1.813h-6.24v1.109h6.229c-.565.395-1.163 1.067-1.525 1.739l.939.651z"></path></svg></a></div><div class="StyledCol-sc-inuw62-0 gCycCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27426%27%20height=%27426%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-sunshine/overview/scale_with_security@2x.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-sunshine/overview/scale_with_security@2x.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-sunshine/overview/scale_with_security@2x.png"/></noscript></span></span></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 bJotli"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 hdAZgg Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dARgPK Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 dwuRmD">導入事例</h2><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 czKALj">Sunshineの活用事例をご紹介</h2><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">価値ある顧客データをビジネスのあらゆる側面で共有し、従来の水準を超えるサポートを構築しましょう。可能性は無限大です。</p></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 bJotli"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 hdAZgg Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 cXyPvE Gridstyle__Col-sc-1uhmtis-2 Quotestyle__QuoteCol-sc-rczw5k-7 hmvmFG liJAJt" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="Quotestyle__QuoteRoot-sc-rczw5k-0 heYmwg"><img src="https://web-assets.zendesk.com/images/p-guide/overview/2019-redesign/logo-reverb.svg" class="Quotestyle__QuoteImg-sc-rczw5k-1 cKaysk"/><blockquote class="Textstyle__TextRoot-sc-c9um69-0 gDyimz">「Zendeskのおかげで、お客様対応に注力できるようになりました」</blockquote><cite class="Quotestyle__QuoteCite-sc-rczw5k-6 fAzQtZ"><p class="Headingstyle__HeadingRoot-sc-150xww-0 jFOyin Quotestyle__QuoteSubHeading-sc-rczw5k-2 bDOUKT">Daniel Santrella氏</p><p class="Textstyle__TextRoot-sc-c9um69-0 gpEpmb"><a href="/blog/self-service-helped-reverb-hit-right-notes-customers/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>Reverb</span></a>、カスタマーエンゲージメントディレクター</p></cite><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 Quotestyle__QuoteStatsRow-sc-rczw5k-4 bEEqbX bNLckv" data-garden-id="grid.row" data-garden-version="8.76.2"></div></div></div></div><div class="StyledCol-sc-inuw62-0 eOciey Gridstyle__Col-sc-1uhmtis-2 Quotestyle__QuoteCol-sc-rczw5k-7 hmvmFG bftXJe" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="VideoEmbedstyle__VideoEmbedRoot-sc-3pobmb-0 cgEXZg"></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 fRudlJ Quotestyle__QuoteCarouselContainer-sc-rczw5k-8 fZpgJe"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 hdAZgg Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 hgXSRg Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="LogotypeRowstyle__LogotypeRowRoot-sc-p9wc1w-0 xUHoC"><div class="slick-slider LogotypeRowstyle__LogotypeRowSlidable-sc-p9wc1w-5 cCMEag Quotestyle__QuoteLogoTypeRow-sc-rczw5k-10 cXKpkr slick-initialized" dir="ltr"><button aria-label="Next" data-role="none" class="LogotypeRowstyle__LogoArrowContainer-sc-p9wc1w-4 cgIuTh slick-arrow slick-prev" style="display:block"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 8 16" fill="currentColor" class="LogotypeRowstyle__LogoArrowLeft-sc-p9wc1w-1 kKglLZ"><path d="m8.274 14.956-.997.97L.538 8.999a1.533 1.533 0 0 1-.084-2.11l.084-.091L7.291.045l.984.984-6.753 6.753c-.065.065-.075.134-.024.205l.03.035 6.746 6.933z"></path></svg></button><div class="slick-list" style="padding:0px 0"><div class="slick-track" style="width:333.33333333333337%;left:-100.00000000000004%"><div data-index="-3" tabindex="-1" class="slick-slide slick-center slick-cloned" aria-hidden="true" style="width:10%"><div><img src="https://d26a57ydsghvgx.cloudfront.net/product/Customer%20Story%20Images/GitHub_Logo.png" alt="GitHub" tabindex="-1" style="width:100%;display:inline-block" class="LogotypeRowstyle__Logo-sc-p9wc1w-7 dfYLfN"/></div></div><div data-index="-2" tabindex="-1" class="slick-slide slick-cloned" aria-hidden="true" style="width:10%"><div><img src="https://d1eipm3vz40hy0.cloudfront.net/images/Customer%20Stories%20/IndieGov/indigov%20logo.png" alt="Indigov" tabindex="-1" style="width:100%;display:inline-block" class="LogotypeRowstyle__Logo-sc-p9wc1w-7 dfYLfN"/></div></div><div data-index="-1" tabindex="-1" class="slick-slide slick-active slick-cloned" aria-hidden="false" style="width:10%"><div><img src="https://web-assets.zendesk.com/images/p-sunshine/overview/logo-logitech2.svg" alt="Logitech" tabindex="-1" style="width:100%;display:inline-block" class="LogotypeRowstyle__Logo-sc-p9wc1w-7 dfYLfN"/></div></div><div data-index="0" class="slick-slide slick-active slick-center slick-current" tabindex="-1" aria-hidden="false" style="outline:none;width:10%"><div><img src="https://d26a57ydsghvgx.cloudfront.net/product/Customer%20Story%20Images/GitHub_Logo.png" alt="GitHub" tabindex="-1" style="width:100%;display:inline-block" class="LogotypeRowstyle__Logo-sc-p9wc1w-7 dfYLfN"/></div></div><div data-index="1" class="slick-slide slick-active" tabindex="-1" aria-hidden="false" style="outline:none;width:10%"><div><img src="https://d1eipm3vz40hy0.cloudfront.net/images/Customer%20Stories%20/IndieGov/indigov%20logo.png" alt="Indigov" tabindex="-1" style="width:100%;display:inline-block" class="LogotypeRowstyle__Logo-sc-p9wc1w-7 dfYLfN"/></div></div><div data-index="2" class="slick-slide" tabindex="-1" aria-hidden="true" style="outline:none;width:10%"><div><img src="https://web-assets.zendesk.com/images/p-sunshine/overview/logo-logitech2.svg" alt="Logitech" tabindex="-1" style="width:100%;display:inline-block" class="LogotypeRowstyle__Logo-sc-p9wc1w-7 dfYLfN"/></div></div><div data-index="3" tabindex="-1" class="slick-slide slick-center slick-cloned" aria-hidden="true" style="width:10%"><div><img src="https://d26a57ydsghvgx.cloudfront.net/product/Customer%20Story%20Images/GitHub_Logo.png" alt="GitHub" tabindex="-1" style="width:100%;display:inline-block" class="LogotypeRowstyle__Logo-sc-p9wc1w-7 dfYLfN"/></div></div><div data-index="4" tabindex="-1" class="slick-slide slick-cloned" aria-hidden="true" style="width:10%"><div><img src="https://d1eipm3vz40hy0.cloudfront.net/images/Customer%20Stories%20/IndieGov/indigov%20logo.png" alt="Indigov" tabindex="-1" style="width:100%;display:inline-block" class="LogotypeRowstyle__Logo-sc-p9wc1w-7 dfYLfN"/></div></div><div 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class="slick-slider Quotestyle__QuoteSlider-sc-rczw5k-9 ctTGtR slick-initialized" dir="ltr"><div class="slick-list"><div class="slick-track" style="width:700%;left:-100%"><div data-index="0" class="slick-slide slick-active slick-current" tabindex="-1" aria-hidden="false" style="outline:none;width:14.285714285714286%;position:relative;left:0;opacity:1;z-index:999;transition:opacity 500ms ease, visibility 500ms ease"><div><div tabindex="-1" style="width:100%;display:inline-block"><section class="Basestyle__BaseRoot-sc-3zktjg-1 fRudlJ"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 hdAZgg Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 fblSdw Gridstyle__Col-sc-1uhmtis-2 Quotestyle__QuoteCol-sc-rczw5k-7 hmvmFG liJAJt" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="Quotestyle__QuoteRoot-sc-rczw5k-0 bSUcvB"><blockquote class="Textstyle__TextRoot-sc-c9um69-0 gDyimz">「現在のような一貫性のある統合型のサポート体験は、Zendeskとのパートナーシップなしでは実現不可能だったでしょう」</blockquote><cite class="Quotestyle__QuoteCite-sc-rczw5k-6 fAzQtZ"><p class="Headingstyle__HeadingRoot-sc-150xww-0 jFOyin Quotestyle__QuoteSubHeading-sc-rczw5k-2 bDOUKT">Barbara Kozlowski氏</p><p class="Textstyle__TextRoot-sc-c9um69-0 gpEpmb">グローバルサポート部門シニアディレクター</p></cite><a href="/customer/github/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 cDdReM Quotestyle__QuoteLink-sc-rczw5k-3 goXaRa" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">動画を観る</span><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="currentColor" class="Linkstyle__ArrowIcon-sc-1cm3ukq-1 bxjWlu arrow-icon" theme="[object Object]"><path d="M9.804 11.373c.501-1.024 1.408-2.069 2.379-2.656v-.555c-.981-.608-1.909-1.835-2.251-2.688l-1.013.587c.32.704.928 1.376 1.483 1.813h-6.24v1.109h6.229c-.565.395-1.163 1.067-1.525 1.739l.939.651z"></path></svg></a><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 Quotestyle__QuoteStatsRow-sc-rczw5k-4 bEEqbX bNLckv" data-garden-id="grid.row" data-garden-version="8.76.2"></div></div></div></div></div></div></div></section></div></div></div><div data-index="1" class="slick-slide" tabindex="-1" aria-hidden="true" style="outline:none;width:14.285714285714286%;position:relative;left:-14px;opacity:0;z-index:998;transition:opacity 500ms ease, visibility 500ms ease"><div><div tabindex="-1" style="width:100%;display:inline-block"><section class="Basestyle__BaseRoot-sc-3zktjg-1 fRudlJ"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 hdAZgg Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 fblSdw Gridstyle__Col-sc-1uhmtis-2 Quotestyle__QuoteCol-sc-rczw5k-7 hmvmFG liJAJt" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="Quotestyle__QuoteRoot-sc-rczw5k-0 bSUcvB"><blockquote class="Textstyle__TextRoot-sc-c9um69-0 gDyimz">「私たちがZendeskと共に作り上げたプラットフォームは、米国議会で使用されるすべてのツールの意義ある統合を可能にしました。議員は有権者との共感力のあるコミュニケーションを簡単に育むことができます」</blockquote><cite class="Quotestyle__QuoteCite-sc-rczw5k-6 fAzQtZ"><p class="Headingstyle__HeadingRoot-sc-150xww-0 jFOyin Quotestyle__QuoteSubHeading-sc-rczw5k-2 bDOUKT">Alex Kouts氏</p><p class="Textstyle__TextRoot-sc-c9um69-0 gpEpmb">CEO、創業者</p></cite><a href="/customer/indigov/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 cDdReM Quotestyle__QuoteLink-sc-rczw5k-3 goXaRa" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">動画を観る</span><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="currentColor" class="Linkstyle__ArrowIcon-sc-1cm3ukq-1 bxjWlu arrow-icon" theme="[object Object]"><path d="M9.804 11.373c.501-1.024 1.408-2.069 2.379-2.656v-.555c-.981-.608-1.909-1.835-2.251-2.688l-1.013.587c.32.704.928 1.376 1.483 1.813h-6.24v1.109h6.229c-.565.395-1.163 1.067-1.525 1.739l.939.651z"></path></svg></a><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 Quotestyle__QuoteStatsRow-sc-rczw5k-4 bEEqbX bNLckv" 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class="Quotestyle__QuoteRoot-sc-rczw5k-0 bSUcvB"><blockquote class="Textstyle__TextRoot-sc-c9um69-0 gDyimz">「Zendeskへの移行を決断した主な理由の1つに、ベースレベルでの効率化を図りたいという考えがありましたしかし実際には、それをはるかに上回るメリットが得られました。 Sunshineによって、サポート担当者は豊富な情報を簡単に入手できるようになり、カスタマーエクスペリエンスを大きく向上させることができました」</blockquote><cite class="Quotestyle__QuoteCite-sc-rczw5k-6 fAzQtZ"><p class="Headingstyle__HeadingRoot-sc-150xww-0 jFOyin Quotestyle__QuoteSubHeading-sc-rczw5k-2 bDOUKT">John Wie氏</p><p class="Textstyle__TextRoot-sc-c9um69-0 gpEpmb">CXディレクター</p></cite><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 Quotestyle__QuoteStatsRow-sc-rczw5k-4 bEEqbX bNLckv" data-garden-id="grid.row" data-garden-version="8.76.2"></div></div></div></div></div></div></div></section></div></div></div></div></div></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 hPNIKC"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="Carouselstyle__CarouselHeader-sc-o4o4ur-4 iHOpQj"><div><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 dwuRmD">リソース</h2><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 czKALj">Sunshineの活用に役立つコンテンツ</h2></div><div class="Carouselstyle__CarouselArrowsContainer-sc-o4o4ur-5 biCxLE"><button aria-label="Previous" disabled="" class="Carouselstyle__CarouselArrowContainer-sc-o4o4ur-2 bjKwkY"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 8 16" fill="currentColor" class="Carouselstyle__CarouselArrowLeft-sc-o4o4ur-1 kcbGIx"><path d="m8.274 14.956-.997.97L.538 8.999a1.533 1.533 0 0 1-.084-2.11l.084-.091L7.291.045l.984.984-6.753 6.753c-.065.065-.075.134-.024.205l.03.035 6.746 6.933z"></path></svg></button><button 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href="https://web-assets.zendesk.com/pdf/Zendesk_Sunshine_Datasheet.pdf" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD Cardstyle__CardRoot-sc-1g3sojj-1 bWdrIp" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 Msa-Db">Zendesk Sunshineデータシート</h4><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">データシート</p><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27304%27%20height=%27374%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=384,q=45,f=auto/images/p-sunshine/overview/resources-datasheet@2x.jpg 1x, 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theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></div></div></div><div data-index="1" class="slick-slide slick-active" tabindex="-1" aria-hidden="false" style="outline:none;width:33.333333333333336%"><div><div tabindex="-1" style="width:100%;display:inline-block"><a href="/event/differentiateyourcx/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD Cardstyle__CardRoot-sc-1g3sojj-1 bWdrIp" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 Msa-Db">自社開発か購入か？ CXで差別化を図るには</h4><p class="Textstyle__TextRoot-sc-c9um69-0 fFozma">ウェビナー</p><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27304%27%20height=%27374%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" 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type="application/json">{"props":{"pageProps":{"meta":{"alternates":{"de":"https://www.zendesk.de/platform/","es":"https://www.zendesk.es/platform/","fr":"https://www.zendesk.fr/platform/","hk":"https://www.zendesk.hk/platform/","it":"https://www.zendesk.com/it/platform/","kr":"https://www.zendesk.kr/platform/","mx":"https://www.zendesk.com.mx/platform/","nl":"https://www.zendesk.nl/platform/","th":"https://www.zendesk.com/th/platform/","tw":"https://www.zendesk.tw/platform/","au":"https://www.zendesk.com/au/platform/","in":"https://www.zendesk.com/in/platform/","sg":"https://www.zendesk.com/sg/platform/","dk":"https://www.zendesk.com/dk/platform/","se":"https://www.zendesk.com/se/platform/","us":"https://www.zendesk.com/platform/","br":"https://www.zendesk.com.br/platform/","gb":"https://www.zendesk.co.uk/platform/","jp":"https://www.zendesk.co.jp/platform/"},"related":[],"tags":[],"backupLocale":false},"attributes":{"_wp_page_template":"templates/page-migrated.php","featured-caption":"","featured-image":"https://d1eipm3vz40hy0.cloudfront.net/images/p-sunshine/overview/revamp-2019/full-circle-yellow.jpg","featured-video":"","article-custom-excerpt":"","author-override":"","author-override-twitter":"","author-override-title":"","blog-post-gated-section-header":"","blog-post-gated-enable":"","blog-post-gated-enable-checkbox-fix":"","blog-post-gated-url":"","blog-post-gated-img":"","blog-post-gated-headline":"","blog-post-gated-subheadline":"","blog-post-gated-button-text":"","blog-post-gated-section-spacer1":"","blog-post-main-page-disable":"","blog-post-main-page-disable-checkbox-fix":"","blog-post-gated-section-spacer2":"","thumb-image":"","tagline":"","web-thank-you-message":"","enable-form-swaps":"","enable-form-swaps-checkbox-fix":"","at-a-glance":"","website-url":"","customer-main-logo-bg-color":"","event-highlighted":"","event-type":"","event-date-start":"","event-date-end":"","event-location":"","event-description":"","cta-title":"","event-featured-cta-title":"","_trash_the_other_posts":"0","blog-post-hierarchy":"Select One","featured-image-shape":"Select One","blog-post-gated-theme":"Select One","product-interest":"Select One","blog-post-load-wistia":"Select One","katamari-sunshine-hero-1":"カスタマーサービス新時代の幕開け","katamari-sunshine-hero-2":"Zendesk Sunshine™はAWSにネイティブ対応したオープンで柔軟なCRMプラットフォームです。バラバラに管理されていた顧客データを集約して生きた情報とし、管理者と開発者に最高のカスタマーエクスペリエンスを実現するツールを提供します。","katamari-sunshine-hero-3":"\u003cdiv class=\"wistia_embed wistia_async_d9iz4w3lda popover=true popoverContent=link popoverSize=960x540 anchor-video-large\"\u003e\u003ca class=\"anchor-video-fill anchor-video anchor anchor-large\" tabindex=\"0\"\u003e\u003cspan\u003e\u003cspan class=\"hide-small-down\"\u003e動画を観る\u003c/span\u003e\u003c/span\u003e\u003c/a\u003e\u003c/div\u003e","katamari-contact-form-modal-submit":"お問い合わせ","katamari-swap-modal-contact-form-hiddenCampaignId":"\u003cinput type=\"hidden\" name=\"hiddenCampaignId\" id=\"hiddenCampaignId\" value=\"7011E000001SPlT\"\u003e","katamari-swap-modal-contact-form-lead_source":"\u003cinput type=\"hidden\" name=\"lead_source\" id=\"lead_source\" value=\"Website-Contact Sales\"\u003e","katamari-swap-modal-contact-form-lead_source_detail":"\u003cinput type=\"hidden\" name=\"lead_source_detail\" id=\"lead_source_detail\" value=\"Contact Sales - Sunshine\"\u003e","katamari-sunshine-overview-11":"より自由に、ダイナミックに","katamari-sunshine-overview-12":"多くの企業において優れたカスタマーエクスペリエンス（CX）の実現を妨げているのが、柔軟性に欠け断片的な顧客情報しか提供できない旧式なCRMプラットフォームです。","katamari-sunshine-overview-13":"Zendesk Sunshineは新しいコンセプトのCRMプラットフォームです。 AWSにネイティブ対応したSunshineなら、バラバラに管理されていたデータを集約して包括的な顧客情報を提供できます。また、オープンなアーキテクチャを採用しているため自由自在に機能の拡張・カスタマイズが可能です。","katamari-sunshine-overview-14":"いまが状況を変える時です","katamari-sunshine-overview-15":"ZendeskのCRMプラットフォーム「Sunshine」で、思い描いた理想のカスタマーサービス」を叶えましょう。","katamari-sunshine-overview-16":"CXを重視する企業の皆様へ","katamari-sunshine-overview-17":"顧客との関係をより優れたものに","katamari-sunshine-overview-18":"Sunshineが得意とするのは「顧客中心主義」のサポート体制の構築です。 Sunshineは顧客のあらゆる情報を瞬時に収集・分類し、パーソナライズされたサポートを実現します。","katamari-sunshine-overview-19":"\u003cspan class=\"normal-case\"\u003eCIO\u003c/span\u003eの皆様へ","katamari-sunshine-overview-20":"全ての顧客データを一つにつなげる","katamari-sunshine-overview-21":"顧客データのコントロールを自らの手に取り戻しましょう Sunshineは全てのビジネスアプリケーションと連動するオープンプラットフォームなので、どのチャネルで顧客とやり取りしても、それらのやり取り全てを逃さず記録します。","katamari-sunshine-overview-22":"開発者および管理者の皆様へ","katamari-sunshine-overview-23":"アプリ開発も思いのまま","katamari-sunshine-overview-24":"Sunshineなら、最新の顧客アプリを自由自在に構築できます。オープンな標準ベースのプラットフォーム上で、お好きなツールを駆使して開発を進めましょう。","katamari-sunshine-overview-25":"詳しく読む","katamari-sunshine-overview-26":"Sunshineの可能性は無限大","katamari-sunshine-overview-27":"顧客情報を幅広く収集・把握することで、価値ある顧客データを社内のあらゆる部門で共有し、従来のサポートを超えるエクスペリエンスを実現できます。","katamari-sunshine-overview-28":"eBookをダウンロード","katamari-sunshine-overview-29":"顧客データでワークスペースを強化","katamari-sunshine-overview-30":"独自アプリの開発により、貴社のエージェントが必要とする全ての情報をZendesk Supportとして一元提供しましょう。使い慣れた標準ベースのコード言語と開発フレームワークを活かしてフレキシブルに開発を進められます。","katamari-sunshine-overview-31":"スタンドアロンアプリの開発","katamari-sunshine-overview-32":"Sunshineのデータを外部のデータソースと連携させて強力なアプリを開発し、単なるサポートの枠を超えた理想的なCXをあらゆる場面で実現できます。","katamari-sunshine-overview-33":"顧客とのインタラクティブな対話を実現","katamari-sunshine-overview-34":"すべてのチャネルでAI、ボット、統合アプリなどを活用した新しい会話型ビジネスを展開できます。","katamari-sunshine-overview-35":"有名企業が続々とZendesk Sunshineを導入、CRMをカスタマイズしています","katamari-swap-1":"\u003cdiv class=\"wistia_embed wistia_async_1fzrk2k81d wistia_embed_initialized\" id=\"wistia-1fzrk2k81d-1\"\u003e\u003c/div\u003e","katamari-sunshine-overview-36":"「Zendeskのおかげで、お客様対応に注力できるようになりました」","katamari-sunshine-overview-37":"Daniel Santrella氏","katamari-sunshine-overview-38":"\u003ca href=\"/blog/self-service-helped-reverb-hit-right-notes-customers/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003eReverb\u003c/span\u003e\u003c/a\u003e、カスタマーエンゲージメントディレクター","katamari-sunshine-overview-39":"導入事例を見る","katamari-sunshine-overview-40":"「お客様の誕生日から、いつ・どのシャツを買ったか、その正確なサイズまで、数週間のうちにすべてのデータをZendesk Supportに統合できました。」","katamari-sunshine-overview-41":"ブログ記事を読む","katamari-sunshine-overview-42":"「サポート業務を効率化するために、Zendeskの機能をカスタマイズしました。皆でアイデアを出し合うのはとても楽しく、素晴らしい経験でした。」","katamari-sunshine-overview-43":"オンデマンド動画を見る","katamari-sunshine-overview-44":"「Sunshineは非常に開発者フレンドリーな製品で、アプリ開発も以前の３倍の速度で完了しました。使い慣れたツールをそのまま使えるのが良いですね。」","katamari-sunshine-overview-45":"ブログ記事を読む","katamari-sunshine-overview-46":"CRMプラットフォーム「Sunshine」で叶える理想のかたち","katamari-sunshine-overview-47":"包括的な顧客情報の提供により、パーソナライズされたエクスペリエンスを実現。まずは無料トライアルで体感してください。","katamari-sunshine-overview-48":"無料で試す","katamari-sunshine-overview-49":"Sunshineについてより詳しく知る","katamari-sunshine-overview-50":"Sunshineを導入するには","katamari-sunshine-overview-51":"eBook","katamari-sunshine-overview-52":"ガイドを取得する","katamari-sunshine-overview-1":"SunshineでCX変革に挑むLogitech","katamari-sunshine-overview-2":"セッション","katamari-sunshine-overview-3":"セッションを観る","katamari-sunshine-overview-4":"エージェントの生産性と顧客満足度を同時に向上させるには","katamari-sunshine-overview-5":"ブログ","katamari-sunshine-overview-6":"ブログを読む","katamari-swap-2":"\u003cdiv class=\"row social-proof\"\u003e\u003cdiv class=\"col col-xsmall-2 col-small-1\"\u003e\u003cimg class=\"lazyload no-src\" data-src=\"https://web-assets.zendesk.com/images/p-sunshine/overview/logo-slack2.svg\" alt=\"Logo: Slack\"\u003e\u003c/div\u003e\u003cdiv class=\"col col-xsmall-2 col-small-1\"\u003e\u003cimg class=\"lazyload no-src\" data-src=\"https://web-assets.zendesk.com/images/p-sunshine/overview/logo-jira.svg\" alt=\"Logo: Jira\"\u003e\u003c/div\u003e\u003cdiv class=\"col col-xsmall-1\"\u003e\u003cimg class=\"lazyload no-src\" data-src=\"https://web-assets.zendesk.com/images/p-sunshine/overview/logo-salesforce.svg\" alt=\"Logo: Salesforce\"\u003e\u003c/div\u003e\u003cdiv class=\"col col-xsmall-2 col-small-1\"\u003e\u003cimg class=\"lazyload no-src\" data-src=\"https://web-assets.zendesk.com/images/p-sunshine/overview/logo-shopify.svg\" alt=\"Logo: Shopify\"\u003e\u003c/div\u003e\u003cdiv class=\"col col-xsmall-2 col-small-1\"\u003e\u003cimg class=\"lazyload no-src\" data-src=\"https://web-assets.zendesk.com/images/p-sunshine/overview/logo-trello.svg\" alt=\"Logo: Trello\"\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"row social-proof\"\u003e\u003cdiv class=\"col col-xsmall-2 col-small-1\"\u003e\u003cimg class=\"lazyload no-src\" data-src=\"https://web-assets.zendesk.com/images/p-sunshine/overview/logo-zoom.svg\" alt=\"Logo: Zoom\"\u003e\u003c/div\u003e\u003cdiv class=\"col col-xsmall-2 col-small-1\"\u003e\u003cimg class=\"lazyload no-src\" data-src=\"https://web-assets.zendesk.com/images/p-sunshine/overview/logo-mailchimp.svg\" alt=\"Logo: Mailchimp\"\u003e\u003c/div\u003e\u003cdiv class=\"col col-xsmall-2 col-small-1\"\u003e\u003cimg class=\"lazyload no-src\" data-src=\"https://web-assets.zendesk.com/images/p-sunshine/overview/logo-hubspot.svg\" alt=\"Logo: Hubspot\"\u003e\u003c/div\u003e\u003cdiv class=\"col col-xsmall-1\"\u003e\u003cimg class=\"lazyload no-src\" data-srcset=\"https://web-assets.zendesk.com/images/p-sunshine/overview/logo-microsoftteams.png, https://web-assets.zendesk.com/images/p-sunshine/overview/logo-microsoftteams@2x.png 2x\" alt=\"Logo: Microsoft Teams\"\u003e\u003c/div\u003e\u003cdiv class=\"col col-xsmall-2 col-small-1\"\u003e\u003cimg class=\"lazyload no-src\" data-src=\"https://web-assets.zendesk.com/images/p-sunshine/overview/logo-discord.svg\" alt=\"Logo: Discord\"\u003e\u003c/div\u003e\r\n\u003c/div\u003e","katamari-sunshine-overview-7":"Zendeskですべてのシステムを統合・自動化","katamari-sunshine-overview-8":"ウェビナー","katamari-sunshine-overview-9":"ウェビナーを視聴","katamari-1":"Zendeskプラットフォーム","katamari-2":"光の速さで\n進化","katamari-3":"Sunshine™はZendeskを支える基盤として、優れたカスタマーエクスペリエンスの構築を可能にします。","katamari-4":"無料で試す","katamari-5":"機能を見る","katamari-6":"わずか数週間で導入完了","katamari-7":"Sunshineなら、貴社の既存システムに適したアプリ、ツール、標準搭載の機能を使用して、ビジネスニーズに最適化されたシステムを速やかに構築できます。","katamari-8":"アジリティを考慮した設計","katamari-9":"Sunshineなら、固有のビジネスニーズに合わせてZendeskをカスタマイズできます。数クリックで設定を済ませることも、独自のコードを使用することも可能です。","katamari-10":"オープンかつ柔軟","katamari-11":"オープンスタンダードと一般的なプログラミング言語を採用しているため、貴社のビジネスに最適なカスタマーサービスプラットフォームをスムーズに構築できます。","katamari-12":"アプリとSDK","katamari-13":"革新的なCXを構築","katamari-14":"顧客の心をつかみ、貴社へのコンタクトを取りやすくしましょう。 SunshineSunshineには、開発者がモバイル、Webサイト、SNSアプリでのエクスペリエンスをカスタマイズするうえで必要なあらゆるものが揃っています。","katamari-15":"Sunshineの機能を見る","katamari-16":"カスタマイズ、拡張、自動化","katamari-17":"充実したカスタマイズ機能でチームの連携を促進","katamari-18":"Sunshineを使ってZendeskを調整し、サポート担当者の生産性を最大化しましょう。エージェントワークスペースをカスタマイズしてチーム内で一貫性を維持するほか、ノーコード開発ツールでプロセスを自動化して時間を節約したり、ワークフローを合理化して大幅に効率を向上したりすることが可能です。","katamari-19":"Sunshineの機能を見る","katamari-20":"Zendeskマーケットプレイス","katamari-21":"1,200種類以上のアプリと連携","katamari-22":"Zendeskマーケットプレイスは、パートナー、アプリ、インテグレーションが集ったワンストップショップです。サポート担当者の生産性向上やワークフローの合理化をSunshineで実現するために必要なあらゆるものが揃っています。","katamari-23":"マーケットプレイスを見る","katamari-24":"データとシステム","katamari-25":"システムの統合により顧客情報を一元管理","katamari-26":"Sunshineなら、既存のカスタマーサービスシステムを接続して、データを一元化し、いつでも参照、利用することができます。これにより、顧客はよりパーソナライズされた対応を受けられ、サポート担当者は顧客とのあらゆるやり取りをくまなく把握できるようになり、社内全体で連携を保ちながらいっそう優れたサポートを提供できます。","katamari-27":"製品デモを観る\n","katamari-28":"導入事例","katamari-29":"Sunshineの活用事例をご紹介","katamari-30":"価値ある顧客データをビジネスのあらゆる側面で共有し、従来の水準を超えるサポートを構築しましょう。可能性は無限大です。","katamari-39":"「Zendeskへの移行を決断した主な理由の1つに、ベースレベルでの効率化を図りたいという考えがありましたしかし実際には、それをはるかに上回るメリットが得られました。 Sunshineによって、サポート担当者は豊富な情報を簡単に入手できるようになり、カスタマーエクスペリエンスを大きく向上させることができました」","katamari-40":"John Wie氏","katamari-41":"CXディレクター","katamari-42":"動画を観る","katamari-43":"「コミュニティには、私と同じようにサポート環境のカスタマイズに意欲的に取り組んでいる人々が集っています。そうした人々から協力を得たり、資料を参照したりできたのはすばらしい経験でした」","katamari-44":"Cameron Dunn氏","katamari-45":"コミュニティ運営責任者","katamari-46":"動画を観る","katamari-47":"「あっという間に実装できたので、経営陣の注目を浴びました」","katamari-48":"Steven Franklin氏","katamari-49":"カスタマーサービス部門グローバル責任者","katamari-50":"動画を観る","katamari-51":"セキュリティとガバナンス","katamari-52":"安全性を維持して拡張","katamari-53":"Sunshineなら、常に安全に業務を進められます。コンプライアンス、データセキュリティ、プライバシーの要件を満たしており、ビジネスの成長に合わせて迅速に拡張することが可能です。また、柔軟なデータホスティングモデルによって、世界のどこにいてもデータガバナンスのニーズに対応できます。\n\n","katamari-54":"Sunshineのセキュリティに関する詳細はこちら","katamari-55":"リソース","katamari-56":"Sunshineの活用に役立つコンテンツ","katamari-57":"LogitechによるSunshine活用のヒント","katamari-58":"ウェビナー","katamari-59":"登録はこちら","katamari-60":"Zendesk 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