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Zendeskの新機能 – Zendeskヘルプ
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"\n\n「Zendeskの新機能」セクションの「フォローする」をクリックすると、毎月、新機能に関する記事が公開されたときに通知を受け取ることができます。\n今月の最新情報をご覧ください。\n\nSupport\nアカウントおよび請求\nセキュリティ..." }) articles.push({ "title": "Zendeskの新機能:2025年1月", "internal": false, "promoted": false, "url": "/hc/ja/articles/8566042707994-Zendesk%E3%81%AE%E6%96%B0%E6%A9%9F%E8%83%BD-2025%E5%B9%B41%E6%9C%88", "vote_sum": 1, "comment_count": 0, "created_at": "2024-12-18T16:35:17Z", "edited_at": "2025-01-02T16:01:26Z", "excerpt": "\n\n「Zendeskの新機能」セクションの「フォローする」をクリックすると、毎月、新機能に関する記事が公開されたときに通知を受け取ることができます。\n今月の最新情報をご覧ください。\n\nSupport\nオブジェクトとルール\nアカウントお..." }) articles.push({ "title": "Zendeskの新機能:2024年12月", "internal": false, "promoted": false, "url": "/hc/ja/articles/8447930673946-Zendesk%E3%81%AE%E6%96%B0%E6%A9%9F%E8%83%BD-2024%E5%B9%B412%E6%9C%88", "vote_sum": 2, "comment_count": 0, "created_at": "2024-11-27T17:18:14Z", "edited_at": "2024-12-05T16:01:38Z", "excerpt": "\n\n「Zendeskの新機能」セクションの「フォローする」をクリックすると、毎月、新機能に関する記事が公開されたときに通知を受け取ることができます。\n今月の最新情報をご覧ください。\n\nSupport\nAIエージェント(Ultimate..." }) articles.push({ "title": "Zendeskの新機能:2024年11月", "internal": false, "promoted": false, "url": "/hc/ja/articles/8262911521690-Zendesk%E3%81%AE%E6%96%B0%E6%A9%9F%E8%83%BD-2024%E5%B9%B411%E6%9C%88", "vote_sum": 1, "comment_count": 0, "created_at": "2024-10-25T15:42:58Z", "edited_at": "2024-11-01T15:01:30Z", "excerpt": "\n\n「Zendeskの新機能」セクションの「フォローする」をクリックすると、毎月、新機能に関する記事が公開されたときに通知を受け取ることができます。\n今月の最新情報をご覧ください。\n\nSupport\nオブジェクトとルール\n管理センター..." }) articles.push({ "title": "Zendeskの新機能:2024年10月", "internal": false, "promoted": false, "url": "/hc/ja/articles/8081588839194-Zendesk%E3%81%AE%E6%96%B0%E6%A9%9F%E8%83%BD-2024%E5%B9%B410%E6%9C%88", "vote_sum": 2, "comment_count": 0, "created_at": "2024-09-24T20:25:07Z", "edited_at": "2024-10-01T19:40:34Z", "excerpt": "\n\n\n「Zendeskの新機能」セクションの「フォローする」をクリックすると、毎月、新機能に関する記事が公開されたときに通知を受け取ることができます。\n今月の最新情報をご覧ください。\n\n管理センター\nオブジェクトとルール\nアカウントお..." }) articles.push({ "title": "Zendeskの新機能:2024年9月", "internal": false, "promoted": false, "url": "/hc/ja/articles/7901336003098-Zendesk%E3%81%AE%E6%96%B0%E6%A9%9F%E8%83%BD-2024%E5%B9%B49%E6%9C%88", "vote_sum": 2, "comment_count": 0, "created_at": "2024-08-27T22:57:42Z", "edited_at": "2024-09-03T20:03:34Z", "excerpt": "\n\n\n「Zendeskの新機能」セクションの「フォローする」をクリックすると、毎月、新機能に関する記事が公開されたときに通知を受け取ることができます。\n今月の最新情報をご覧ください。\n\nオブジェクトとルール\nアカウントおよび請求\nメン..." }) articles.push({ "title": "Zendeskの新機能:2024年8月", "internal": false, "promoted": false, "url": "/hc/ja/articles/7698503636250-Zendesk%E3%81%AE%E6%96%B0%E6%A9%9F%E8%83%BD-2024%E5%B9%B48%E6%9C%88", "vote_sum": 2, "comment_count": 0, "created_at": "2024-07-26T13:22:17Z", "edited_at": "2024-08-01T21:06:03Z", "excerpt": "\n \n\n\n「Zendeskの新機能」セクションの「フォローする」をクリックすると、毎月、新機能に関する記事が公開されたときに通知を受け取ることができます。\n今月の最新情報をご覧ください。\n\nSupport\nGuide\nExplore\n..." }) articles.push({ "title": "Zendeskの新機能:2024年7月", "internal": false, "promoted": false, "url": "/hc/ja/articles/7496117864474-Zendesk%E3%81%AE%E6%96%B0%E6%A9%9F%E8%83%BD-2024%E5%B9%B47%E6%9C%88", "vote_sum": 4, "comment_count": 0, "created_at": "2024-06-26T01:10:49Z", "edited_at": "2024-07-26T19:07:25Z", "excerpt": "\n\n\n「Zendeskの新機能」セクションの「フォローする」をクリックすると、毎月、新機能に関する記事が公開されたときに通知を受け取ることができます。\n今月の最新情報をご覧ください。\n\n\nアカウントおよび請求\n管理センター\nGuide..." }) articles.push({ "title": "Zendeskの新機能:2024年6月", "internal": false, "promoted": false, "url": "/hc/ja/articles/7334819842714-Zendesk%E3%81%AE%E6%96%B0%E6%A9%9F%E8%83%BD-2024%E5%B9%B46%E6%9C%88", "vote_sum": 4, "comment_count": 0, "created_at": "2024-05-28T16:35:14Z", "edited_at": "2024-05-31T21:07:27Z", "excerpt": "\n\n\n「Zendeskの新機能」セクションの「フォローする」をクリックすると、毎月、新機能に関する記事が公開されたときに通知を受け取ることができます。\n今月の最新情報をご覧ください。\n\nSupport\nGuide\nExplore\nAI..." }) articles.push({ "title": "Zendeskの新機能:2024年5月", "internal": false, "promoted": false, "url": "/hc/ja/articles/7155968191258-Zendesk%E3%81%AE%E6%96%B0%E6%A9%9F%E8%83%BD-2024%E5%B9%B45%E6%9C%88", "vote_sum": 1, "comment_count": 0, "created_at": "2024-04-25T17:52:43Z", "edited_at": "2024-05-02T13:06:18Z", "excerpt": "\n \n\n\n\n「Zendeskの新機能」セクションの「フォローする」をクリックすると、毎月、新機能に関する記事が公開されたときに通知を受け取ることができます。\n今月の最新情報をご覧ください。\n\n初めての使い方\nSupport\nExplo..." }) articles.push({ "title": "Zendeskの新機能:2024年4月", "internal": false, "promoted": false, "url": "/hc/ja/articles/6974437448090-Zendesk%E3%81%AE%E6%96%B0%E6%A9%9F%E8%83%BD-2024%E5%B9%B44%E6%9C%88", "vote_sum": 6, "comment_count": 0, "created_at": "2024-03-27T15:15:50Z", "edited_at": "2024-04-01T16:17:02Z", "excerpt": "\n \n\n\n\n「Zendeskの新機能」セクションの「フォローする」をクリックすると、毎月、新機能に関する記事が公開されたときに通知を受け取ることができます。\n今月の最新情報をご覧ください。\n\nSupport\nGuide\nExplore..." }) articles.push({ "title": "Zendeskの新機能:2024年3月", "internal": false, "promoted": false, "url": "/hc/ja/articles/6806209779610-Zendesk%E3%81%AE%E6%96%B0%E6%A9%9F%E8%83%BD-2024%E5%B9%B43%E6%9C%88", "vote_sum": 2, "comment_count": 0, "created_at": "2024-02-26T18:14:09Z", "edited_at": "2024-03-04T21:27:25Z", "excerpt": "\n\n\n「Zendeskの新機能」セクションの「フォローする」をクリックすると、毎月、新機能に関する記事が公開されたときに通知を受け取ることができます。\n今月の最新情報をご覧ください。\n\nSupport\nZendesk Suite\nボッ..." }) articles.push({ "title": "Zendeskの新機能:2024年2月", "internal": false, "promoted": false, "url": "/hc/ja/articles/6653808195610-Zendesk%E3%81%AE%E6%96%B0%E6%A9%9F%E8%83%BD-2024%E5%B9%B42%E6%9C%88", "vote_sum": 2, "comment_count": 0, "created_at": "2024-01-26T16:31:04Z", "edited_at": "2024-02-01T21:56:40Z", "excerpt": "\n \n\n\n\n「Zendeskの新機能」セクションの「フォローする」をクリックすると、毎月、新機能に関する記事が公開されたときに通知を受け取ることができます。\n今月の最新情報をご覧ください。\n\nZendesk Suite\nオブジェクトと..." }) articles.push({ "title": "Zendeskの新機能:2024年1月", "internal": false, "promoted": false, "url": "/hc/ja/articles/6561135723162-Zendesk%E3%81%AE%E6%96%B0%E6%A9%9F%E8%83%BD-2024%E5%B9%B41%E6%9C%88", "vote_sum": 5, "comment_count": 0, "created_at": "2024-01-03T16:58:42Z", "edited_at": "2024-08-21T09:23:19Z", "excerpt": "\n\n\n「Zendeskの新機能」セクションの「フォローする」をクリックすると、毎月、新機能に関する記事が公開されたときに通知を受け取ることができます。\n今月の最新情報をご覧ください。\n\n\n\nSupport\nExplore\nGuide\n..." }) articles.push({ "title": "Zendeskの新機能:2023年12月", "internal": false, "promoted": false, "url": "/hc/ja/articles/6432805265690-Zendesk%E3%81%AE%E6%96%B0%E6%A9%9F%E8%83%BD-2023%E5%B9%B412%E6%9C%88", "vote_sum": 1, "comment_count": 0, "created_at": "2023-11-28T16:44:52Z", "edited_at": "2023-12-01T21:58:51Z", "excerpt": "\n\n「Zendeskの新機能」セクションの「フォローする」をクリックすると、毎月、新機能に関する記事が公開されたときに通知を受け取ることができます。\n今月の最新情報をご覧ください。\n\nSupport\nGuide\nExplore\nメッセ..." }) articles.push({ "title": "Zendeskの新機能:2023年11月", "internal": false, "promoted": false, "url": "/hc/ja/articles/6306598821402-Zendesk%E3%81%AE%E6%96%B0%E6%A9%9F%E8%83%BD-2023%E5%B9%B411%E6%9C%88", "vote_sum": 1, "comment_count": 0, "created_at": "2023-10-26T16:16:29Z", "edited_at": "2023-11-03T21:03:01Z", "excerpt": "\n\n「Zendeskの新機能」セクションの「フォローする」をクリックすると、毎月、新機能に関する記事が公開されたときに通知を受け取ることができます。\n今月の最新情報をご覧ください。\n\nSupport\nExplore\nGuide\nアカウ..." }) articles.push({ "title": "Zendeskの新機能:2023年10月", "internal": false, "promoted": false, "url": "/hc/ja/articles/6199645601946-Zendesk%E3%81%AE%E6%96%B0%E6%A9%9F%E8%83%BD-2023%E5%B9%B410%E6%9C%88", "vote_sum": 2, "comment_count": 0, "created_at": "2023-09-27T17:18:48Z", "edited_at": "2024-08-21T09:23:17Z", "excerpt": "\n\n「Zendeskの新機能」セクションの「フォローする」をクリックすると、毎月、新機能に関する記事が公開されたときに通知を受け取ることができます。\n今月の最新情報をご覧ください。\n\nSupport\nアカウント\nオブジェクトとルール\n..." }) articles.push({ "title": "Zendeskの新機能:2023年9月", "internal": false, "promoted": false, "url": "/hc/ja/articles/6074145307162-Zendesk%E3%81%AE%E6%96%B0%E6%A9%9F%E8%83%BD-2023%E5%B9%B49%E6%9C%88", "vote_sum": 2, "comment_count": 0, "created_at": "2023-08-25T20:07:01Z", "edited_at": "2023-09-05T18:21:10Z", "excerpt": "\n\n「Zendeskの新機能」セクションの「フォローする」をクリックすると、毎月、新機能に関する記事が公開されたときに通知を受け取ることができます。\n今月の最新情報をご覧ください。 \n\nエージェントガイド\nGuide\nメッセージングと..." }) articles.push({ "title": "Zendeskの新機能:2023年8月", "internal": false, "promoted": false, "url": "/hc/ja/articles/5968429520922-Zendesk%E3%81%AE%E6%96%B0%E6%A9%9F%E8%83%BD-2023%E5%B9%B48%E6%9C%88", "vote_sum": 2, "comment_count": 0, "created_at": "2023-07-26T16:49:51Z", "edited_at": "2024-08-21T09:10:15Z", "excerpt": "\n\n「Zendeskの新機能」セクションの「フォローする」をクリックすると、毎月、新機能に関する記事が公開されたときに通知を受け取ることができます。\n今月の最新情報をご覧ください。\n\nZendesk Suite\nZendeskエージェ..." }) articles.push({ "title": "Zendeskの新機能:2023年7月", "internal": false, "promoted": false, "url": "/hc/ja/articles/5865509749146-Zendesk%E3%81%AE%E6%96%B0%E6%A9%9F%E8%83%BD-2023%E5%B9%B47%E6%9C%88", "vote_sum": 1, "comment_count": 0, "created_at": "2023-06-27T13:09:01Z", "edited_at": "2024-08-21T09:25:21Z", "excerpt": " \n\n\n「Zendeskの新機能」セクションの「フォローする」をクリックすると、毎月、新機能に関する記事が公開されたときに通知を受け取ることができます。\n今月の最新情報をご覧ください。\n\nSupport\nZendesk Suite\nE..." }) articles.push({ "title": "Zendeskの新機能:2023年6月", "internal": false, "promoted": false, "url": "/hc/ja/articles/5741870146970-Zendesk%E3%81%AE%E6%96%B0%E6%A9%9F%E8%83%BD-2023%E5%B9%B46%E6%9C%88", "vote_sum": 2, "comment_count": 0, "created_at": "2023-05-25T15:37:51Z", "edited_at": "2023-06-20T19:51:55Z", "excerpt": "\n \n\n「Zendeskの新機能」セクションの「フォローする」をクリックすると、新機能に関する記事が毎月公開される際に通知を受け取ることができます。\n今月の最新情報をご覧ください。\n\nSupport\nExplore\nGuide\n管理セ..." }) articles.push({ "title": "Zendeskの新機能:2023年5月", "internal": false, "promoted": false, "url": "/hc/ja/articles/5637848834074-Zendesk%E3%81%AE%E6%96%B0%E6%A9%9F%E8%83%BD-2023%E5%B9%B45%E6%9C%88", "vote_sum": 0, "comment_count": 0, "created_at": "2023-04-27T16:00:13Z", "edited_at": "2023-06-01T22:44:22Z", "excerpt": "\n\n「Zendeskの新機能」セクションの「フォローする」をクリックすると、毎月、新機能に関する記事が公開されたときに通知を受け取ることができます。\n今月の最新情報をご覧ください。\n\nExplore\nZendesk Suite\nGui..." }) articles.push({ "title": "Zendeskの新機能:2023年4月", "internal": false, "promoted": false, "url": "/hc/ja/articles/5534934144922-Zendesk%E3%81%AE%E6%96%B0%E6%A9%9F%E8%83%BD-2023%E5%B9%B44%E6%9C%88", "vote_sum": 0, "comment_count": 0, "created_at": "2023-03-28T15:29:32Z", "edited_at": "2023-03-31T16:13:08Z", "excerpt": "\n\n「Zendeskの新機能」セクションの「フォローする」をクリックすると、毎月、新機能に関する記事が公開されたときに通知を受け取ることができます。\n今月の最新情報をご覧ください。\n\nセキュリティ\nSupport\nメンバー\nメッセージ..." }) articles.push({ "title": "Zendeskの新機能:2023年3月", "internal": false, "promoted": false, "url": "/hc/ja/articles/5440014953242-Zendesk%E3%81%AE%E6%96%B0%E6%A9%9F%E8%83%BD-2023%E5%B9%B43%E6%9C%88", "vote_sum": 1, "comment_count": 0, "created_at": "2023-02-24T20:18:08Z", "edited_at": "2023-03-03T16:23:59Z", "excerpt": "\n\n「Zendeskの新機能」セクションの「フォローする」をクリックすると、毎月、新機能に関する記事が公開されたときに通知を受け取ることができます。\n今月の最新情報をご覧ください。\n\nセキュリティ\nメッセージングとボット\nExplor..." }) articles.push({ "title": "Zendeskの新機能:2023年2月", "internal": false, "promoted": false, "url": "/hc/ja/articles/5362838861338-Zendesk%E3%81%AE%E6%96%B0%E6%A9%9F%E8%83%BD-2023%E5%B9%B42%E6%9C%88", "vote_sum": 3, "comment_count": 0, "created_at": "2023-01-31T18:07:27Z", "edited_at": "2023-02-02T21:31:38Z", "excerpt": "\n\n「Zendeskの新機能」セクションの「フォローする」をクリックすると、毎月、新機能に関する記事が公開されたときに通知を受け取ることができます。\n今月の最新情報をご覧ください。\n\nSupport\nメンバー\nボットと自動化\nExpl..." }) articles.push({ "title": "Zendeskの新機能:2023年1月", "internal": false, "promoted": false, "url": "/hc/ja/articles/5248314388506-Zendesk%E3%81%AE%E6%96%B0%E6%A9%9F%E8%83%BD-2023%E5%B9%B41%E6%9C%88", "vote_sum": 2, "comment_count": 0, "created_at": "2022-12-23T00:37:02Z", "edited_at": "2024-08-21T09:23:13Z", "excerpt": "\n\n「Zendeskの新機能」セクションの「フォローする」をクリックすると、毎月、新機能に関する記事が公開されたときに通知を受け取ることができます。\n今月の最新情報をご覧ください。\n\nSupport\nメッセージング\n管理センター\nZe..." }) articles.push({ "title": "Zendeskの新機能:2022年12月", "internal": false, "promoted": false, "url": "/hc/ja/articles/5166584440090-Zendesk%E3%81%AE%E6%96%B0%E6%A9%9F%E8%83%BD-2022%E5%B9%B412%E6%9C%88", "vote_sum": 2, "comment_count": 0, "created_at": "2022-11-28T17:06:57Z", "edited_at": "2022-12-05T21:36:06Z", "excerpt": "\n\n「Zendeskの新機能」セクションの「フォローする」をクリックすると、毎月、新機能に関する記事が公開されたときに通知を受け取ることができます。\n今月の最新情報をご覧ください。\n\nSupport\nメッセージング\n管理センター\nSe..." }) articles.push({ "title": "Zendeskの新機能:2022年11月", "internal": false, "promoted": false, "url": "/hc/ja/articles/5066172201754-Zendesk%E3%81%AE%E6%96%B0%E6%A9%9F%E8%83%BD-2022%E5%B9%B411%E6%9C%88", "vote_sum": 2, "comment_count": 0, "created_at": "2022-10-26T09:11:16Z", "edited_at": "2022-11-10T14:35:40Z", "excerpt": "\n \n\n「Zendeskの新機能」セクションの「フォローする」をクリックすると、毎月、新機能に関する記事が公開されたときに通知を受け取ることができます。\n今月の最新情報をご覧ください。\n\nSupport\nZendesk Suite\nメ..." }) articles.push({ "title": "Zendeskの新機能:2022年10月", "internal": false, "promoted": false, "url": "/hc/ja/articles/4983855389722-Zendesk%E3%81%AE%E6%96%B0%E6%A9%9F%E8%83%BD-2022%E5%B9%B410%E6%9C%88", "vote_sum": 1, "comment_count": 0, "created_at": "2022-09-27T15:27:46Z", "edited_at": "2024-08-21T09:12:09Z", "excerpt": "\n\n「Zendeskの新機能」セクションの「フォローする」をクリックすると、毎月、新機能に関する記事が公開されたときに通知を受け取ることができます。\n今月の最新情報をご覧ください。\n\nSupport\nメッセージング\nExplore\nG..." }) articles.push({ "title": "Zendeskの新機能:2022年9月", "internal": false, "promoted": false, "url": "/hc/ja/articles/4901759365658-Zendesk%E3%81%AE%E6%96%B0%E6%A9%9F%E8%83%BD-2022%E5%B9%B49%E6%9C%88", "vote_sum": 2, "comment_count": 0, "created_at": "2022-08-29T15:56:39Z", "edited_at": "2024-08-21T08:54:55Z", "excerpt": "\n\n「Zendeskの新機能」セクションの「フォローする」をクリックすると、毎月、新機能に関する記事が公開されたときに通知を受け取ることができます。\n今月の最新情報をご覧ください。\n\nSupport\nメッセージング\nGuide\nTal..." }) let a; const darkModeSetting = false; const baseUrlSetting = "https://support.zendesk.com"; const localeSetting = "ja"; const signedIn = false; const breadcrumbs = `<nav aria-label="現在の場所"> <ol class="breadcrumbs"> <li> <a href="/hc/ja">Zendeskヘルプ</a> </li> <li> <a href="/hc/ja/categories/4405298749210-Zendesk%E3%81%AE%E3%82%A2%E3%83%83%E3%83%97%E3%83%87%E3%83%BC%E3%83%88">Zendeskのアップデート</a> </li> <li> <a href="/hc/ja/sections/4405298877338-Zendesk%E3%81%AE%E6%96%B0%E6%A9%9F%E8%83%BD">Zendeskの新機能</a> </li> </ol> </nav> `; const algoliaSettings = { "algolia_default_index": "Z2", "algolia_app_id": "ZD5R2FFMZS", "algolia_api_key": "1fa9900ac9e7f6cc2dec9d5bbca0c755", "algolia_token_url": "https://judivnfptk.execute-api.us-west-2.amazonaws.com/prod/token", } const section = { "name": "Zendeskの新機能", "description": null, "article_count": 51, "id": 4405298877338 }; const subscribe = `<div data-helper="subscribe" data-json="{"item":"section","url":"/hc/ja/sections/4405298877338-Zendesk%E3%81%AE%E6%96%B0%E6%A9%9F%E8%83%BD/subscription.json?to=section","follow_label":"フォローする","unfollow_label":"フォローを止める","following_label":"フォロー中","can_subscribe":true,"is_subscribed":false,"options":[{"label":"新しい記事","url":"/hc/ja/sections/4405298877338-Zendesk%E3%81%AE%E6%96%B0%E6%A9%9F%E8%83%BD/subscription.json?subscribe_to_grandchildren=false","selected":false},{"label":"新しい記事とコメント","url":"/hc/ja/sections/4405298877338-Zendesk%E3%81%AE%E6%96%B0%E6%A9%9F%E8%83%BD/subscription.json?subscribe_to_grandchildren=true","selected":false}]}"></div>` const props = { darkModeSetting, baseUrlSetting, localeSetting, signedIn, breadcrumbs, section, sections, subscribe, articles, algoliaSettings }; const container = document.getElementById("sectionPage"); renderSectionPage(props, container); </script> </main> <div id='footer'></div> <script type='module'> import { renderFooter } from "footer"; const localeSetting = "ja"; 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