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href="/help/monzo-extra" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🎉 Monzo Extra</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/monzo-perks" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🍩 Monzo Perks</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/monzo-max" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🚀 Monzo Max</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/monzo-card-pin" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>💳 Monzo card and PIN </li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/account-and-profile" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>👤 Monzo account and profile</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/monzo-for-under-16s" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🧒 Monzo for Under 16s</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/Mortgages in Monzo" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🏡 Mortgage in Monzo</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/payments-getting-started" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>💰 Payments: getting started</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/payments-troubleshooting" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🤔 Payments: troubleshooting</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/payments-paying-monzobusiness" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>💬 Payments: Paying a Monzo Business</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/monzo-fraud-category" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🕵️ Fraud and staying safe online</li></span></a><a class="Button_button__30ukX 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class="Button_text__d9Ltb"><li>👭 Joint accounts</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/business-accounts-signup" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>💼 Monzo Business: Opening an account</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/business-accounts" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>💼 Monzo Business: Make the most of your account</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/business-getpaid" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>💸 Monzo Business: Get Paid</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/monzo-plus" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>⭐️ Monzo Plus </li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/monzo-premium" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🚀 Monzo Premium</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/your-needs" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>❤️ Helping us understand your needs</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/web-logging-in-to-the-app" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>📲 Logging in </li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/monzo-flex" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🤸🏽‍♀️ Monzo Flex</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/legal-stuff" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>⚖️ The legal stuff</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/ monzo-pensions" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🌳 Monzo Pension</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/service-quality-results" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>💬 Service quality survey results</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/investments" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>📈 Investments</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/ monzo-pensions-transfers" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🌳 Monzo Pension Transfers</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/isas" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🍯 ISAs</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/book-of-money" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>📖 The Book of Money</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/new-users-transactions" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>💬 Transactions</li></span></a></ul></nav></aside></div></div><div class="category_navMenu__L48r_ Section_container__ToDDs Section_section__vMEm_ Section_secondary__EAXP9 stack Section_paddingnone___L3Po Section_mobileOnly__BtjwW"><div class="Section_contentContainer__AM_ay"><nav><details class="Details_Details__sA5dY"><summary><div class="Text_text__yIi78 Text_secondary__cVHbg"><p>Help articles</p></div><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.down.svg" aria-hidden="true" alt="" loading="lazy"/></summary><ul class="category_listItems__1Ocu2"><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/opening-an-account" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🚪 Opening a Monzo account</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/app-help" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>📱 App help and mobile payments</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/1p-savings-challenge" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>💬 1p Savings Challenge</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/Account Security" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🔒 Account Security</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/budgeting-overdrafts-savings" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>📊 Pots, budgeting and saving</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/year-in-monzo-2024" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🎉 Year in Monzo 2024</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/overdrafts-loans" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🏦 Overdrafts and loans</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/cashback" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🤑 Cashback</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/emergencies" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🚨 Emergencies</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/monzo-extra" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🎉 Monzo Extra</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/monzo-perks" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🍩 Monzo Perks</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/monzo-max" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🚀 Monzo Max</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/monzo-card-pin" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>💳 Monzo card and PIN </li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/account-and-profile" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>👤 Monzo account and profile</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/monzo-for-under-16s" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🧒 Monzo for Under 16s</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/Mortgages in Monzo" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🏡 Mortgage in Monzo</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/payments-getting-started" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>💰 Payments: getting started</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/payments-troubleshooting" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🤔 Payments: troubleshooting</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/payments-paying-monzobusiness" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>💬 Payments: Paying a Monzo Business</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/monzo-fraud-category" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🕵️ Fraud and staying safe online</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/monzo-with-friends" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>💑 Monzo with Friends</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/switching-to-monzo" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>💯 Switching to Monzo</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/travelling" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>✈ Travelling with Monzo</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/joint-accounts" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>👭 Joint accounts</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/business-accounts-signup" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>💼 Monzo Business: Opening an account</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/business-accounts" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>💼 Monzo Business: Make the most of your account</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/business-getpaid" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>💸 Monzo Business: Get Paid</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/monzo-plus" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>⭐️ Monzo Plus </li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/monzo-premium" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🚀 Monzo Premium</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/your-needs" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>❤️ Helping us understand your needs</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/web-logging-in-to-the-app" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>📲 Logging in </li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/monzo-flex" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🤸🏽‍♀️ Monzo Flex</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/legal-stuff" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>⚖️ The legal stuff</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/ monzo-pensions" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🌳 Monzo Pension</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/service-quality-results" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>💬 Service quality survey results</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/investments" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>📈 Investments</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/ monzo-pensions-transfers" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🌳 Monzo Pension Transfers</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/isas" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🍯 ISAs</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/book-of-money" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>📖 The Book of Money</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/new-users-transactions" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>💬 Transactions</li></span></a></ul></details></nav><nav class="HelpBreadCrumbs_HelpBreadCrumbs__zizGx HelpBreadCrumbs_paddingleftmedium__mNzKd HelpBreadCrumbs_light__UL2Or"><a class="HelpBreadCrumbs_link__jG_t_" href="/help/"><strong>Help</strong></a><span>/</span><span class="HelpBreadCrumbs_link__jG_t_">Monzo Extra</span></nav></div></div><div class="category_subcategories__3Qbqq"><section class="Section_section__vMEm_ Section_secondary__EAXP9 stack Section_paddingleftmedium__A7mNG Section_paddingrightmedium__VmJd5"><div class="Section_contentContainer__AM_ay"><h3 class="Title_title__SEYIO Title_primary__ztUzQ Title_small__rAnKV Title_left__yaXgz Title_addMargin___ly9N" id="about-monzo-extra">About Monzo Extra</h3><ul class="HelpArticleList_articleList__8WTKM"><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/monzo-extra/plan-signup/"><span>Signing up for Monzo Extra, Perks or Max</span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/monzo-extra/monzo-extra-what/"><span>Which benefits are included with Extra and how much is it?</span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/monzo-extra/keep-metal-card/"><span>You can keep your metal/holo card if you upgrade to a new plan</span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/monzo-extra/monzo-plan-ineligible/"><span>Signing up to Monzo Extra, Perks or Max isn't working</span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/monzo-extra/plan-pay-from-pot/"><span>Can I pay for Plus, Premium, Extra, Perks or Max from a Pot? </span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/monzo-extra/afford-plus-premium/"><span>I can't afford to pay my Monzo Plus, Premium, Extra, Perks or Max plan </span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/monzo-extra/upgrade-downgrade-plans/"><span>Downgrading between Extra, Perks and Max</span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/monzo-extra/extra-cancellation-fee/"><span>Cancelling Extra</span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li></ul></div></section><section class="Section_section__vMEm_ Section_secondary__EAXP9 stack Section_paddingleftmedium__A7mNG Section_paddingrightmedium__VmJd5"><div class="Section_contentContainer__AM_ay"><h3 class="Title_title__SEYIO Title_primary__ztUzQ Title_small__rAnKV Title_left__yaXgz Title_addMargin___ly9N" id="virtual-cards">Virtual Cards</h3><ul class="HelpArticleList_articleList__8WTKM"><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/monzo-extra/virtual-cards-what/"><span>What are virtual cards?</span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/monzo-extra/virtual-cards-limits/"><span>How many virtual cards can I have?</span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/monzo-extra/virtual-cards-how/"><span>How to create a virtual card</span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/monzo-extra/virtual-card-on-pot-how/"><span>Setting up a virtual card on a Pot</span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/monzo-extra/virtual-card-on-pot-dispute/"><span>I want to dispute / report as fraud a transaction paid from a Pot</span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/monzo-extra/web-bill-pots/"><span>Paying bills from Pots</span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li></ul></div></section><section class="Section_section__vMEm_ Section_secondary__EAXP9 stack Section_paddingleftmedium__A7mNG Section_paddingrightmedium__VmJd5"><div class="Section_contentContainer__AM_ay"><h3 class="Title_title__SEYIO Title_primary__ztUzQ Title_small__rAnKV Title_left__yaXgz Title_addMargin___ly9N" id="credit-insights">Credit Insights</h3><ul class="HelpArticleList_articleList__8WTKM"><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/monzo-extra/what-credit-insights/"><span>Credit insights with Monzo Extra, Perks and Max </span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/monzo-extra/subs-credit-tracker-problem/"><span>I have a problem with seeing my credit score in app </span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li></ul></div></section><section class="Section_section__vMEm_ Section_secondary__EAXP9 stack Section_paddingleftmedium__A7mNG Section_paddingrightmedium__VmJd5"><div class="Section_contentContainer__AM_ay"><h3 class="Title_title__SEYIO Title_primary__ztUzQ Title_small__rAnKV Title_left__yaXgz Title_addMargin___ly9N" id="advanced-budgeting-">Advanced Budgeting </h3><ul class="HelpArticleList_articleList__8WTKM"><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/monzo-extra/advanced-budgeting-auto-exports/"><span>Automatically export transaction data to Google Sheets</span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/monzo-extra/advanced-budgeting-custom-categories/"><span>Creating and editing custom categories</span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/monzo-extra/advanced-budgeting-roundups/"><span>How advanced roundups help you save </span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li></ul></div></section><section class="Section_section__vMEm_ Section_secondary__EAXP9 stack Section_paddingleftmedium__A7mNG Section_paddingrightmedium__VmJd5"><div class="Section_contentContainer__AM_ay"><h3 class="Title_title__SEYIO Title_primary__ztUzQ Title_small__rAnKV Title_left__yaXgz Title_addMargin___ly9N" id="connected-banks-">Connected Banks </h3><ul class="HelpArticleList_articleList__8WTKM"><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/monzo-extra/plus-connected-accounts/"><span>Connected banks with Plus, Premium, Extra, Perks and Max</span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li></ul></div></section></div></div></div></div></main><div class="Footer_footerContainer__vcVmy 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src="/images/social-logos/dark/youtube.svg" aria-hidden="true" alt="" loading="lazy"/></span></span></a></div></footer><div class="Footer_copyrightNoticeContainer__EkNwP Footer_forceDarkMode__38lE_"><div class="Footer_copyrightNotice__zOafW"><div class="Text_text__yIi78 Text_forceDarkMode__2DDJQ Text_marginBottom__lTNIK"><p><strong>Existing customers can get help via the app</strong></p></div><div class="Text_text__yIi78 Text_forceDarkMode__2DDJQ Text_marginBottom__lTNIK"><p><small>Monzo Bank Limited is a company registered in England and Wales (No.09446231). Monzo Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our financial Services Register number is 730427. Our address is Broadwalk House, 5 Appold St, London EC2A 2AG.</small></p></div></div></div></div></div><script id="__NEXT_DATA__" type="application/json">{"props":{"pageProps":{"title":"Monzo Extra","subtitle":"All things regarding Monzo Extra","categories":[{"webSlug":"opening-an-account","icon":"🚪","displayName":"Opening a Monzo account","id":"Opening a Monzo account"},{"webSlug":"app-help","icon":"📱","displayName":"App help and mobile payments","id":"need-help-card-app"},{"webSlug":"1p-savings-challenge","icon":"💬","displayName":"1p Savings Challenge","id":"1p Savings Challenge"},{"webSlug":"Account Security","icon":"🔒","displayName":"Account Security","id":"Account Security"},{"webSlug":"budgeting-overdrafts-savings","icon":"📊","displayName":"Pots, budgeting and saving","id":"overdrafts-and-savings"},{"webSlug":"year-in-monzo-2024","icon":"🎉","displayName":"Year in Monzo 2024","id":"Year in Monzo 2024"},{"webSlug":"overdrafts-loans","icon":"🏦","displayName":"Overdrafts and 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Account","platformId":"ios_uk_retail"}},{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}}],"id":"plan-signup","countryCodes":["GBR"],"availableInLocale":true,"question":"Signing up for Monzo Extra, Perks or Max","answer":"You can sign-up for Monzo Extra, Perks or Max by tapping [this link!](https://monzo.com/-deeplinks/paid)\n","rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"445MmwP7tYkke66kCk0Uuu","type":"Entry","createdAt":"2018-02-11T21:49:53.782Z","updatedAt":"2025-03-13T09:19:15.140Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":58,"revision":9,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Base Browsing Content - Makes articles visible for ALL customers in search results / \"See our help 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Mobile)","platformId":"web"}}],"id":"monzo-extra-what","countryCodes":["GBR"],"availableInLocale":true,"question":"Which benefits are included with Extra and how much is it?","answer":"Here’s a list of what’s included with Extra.\n\n- __Connected banks and credit cards__: See balances and transactions from other banks and credit cards in Monzo.\n- __Credit insights__: See Equifax, Experian and TransUnion credit scores, and ways to improve your credit health.\n- __Advanced roundups__: Put 2, 5 or 10 times as much spare change aside every time you spend.\n- __Custom categories__: Understand your spending with custom transaction and budgeting labels.\n- __Virtual cards__: Organise your spending with debit card details you can create and delete.\n- __Auto-spreadsheet__: Your Monzo transactions tracked in a Google Sheet in real-time.\n- __Fee-free cash withdrawals__: Unlimited in the UK and EEA, and £200 fee-free every 30 days elsewhere.\n\nWith Extra, you can also use custom categories, virtual cards, advanced roundups and auto-spreadsheet on your joint account.\n\nExtra is £3 a month. You need to be 18+ and a UK resident to sign up.\n\nView the [Extra terms \u0026 conditions](https://monzo.com/legal/extra/terms-and-conditions/) here.","rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"445MmwP7tYkke66kCk0Uuu","type":"Entry","createdAt":"2018-02-11T21:49:53.782Z","updatedAt":"2025-03-13T09:19:15.140Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":58,"revision":9,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Base Browsing Content - Makes articles visible for ALL customers in search results / \"See our help categories\"","ruleId":"base-browsing-content"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"316VL8UmzuwceesKeAKu4u","type":"Entry","createdAt":"2018-02-23T10:25:19.801Z","updatedAt":"2021-06-10T14:39:53.811Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":49,"revision":7,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Suggested Base Content- Makes articles visible for ALL customers in","ruleId":"base-suggested-content"}}],"webSlug":"monzo-extra-what","excludeFromOutsourcing":false,"copLabel":"paid","product":"retail"}},{"fields":{"platforms":[{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}},{"fields":{"internalDescription":"iOS Current Account","platformId":"ios_uk_retail"}},{"fields":{"internalDescription":"Android Current Account","platformId":"android_uk_retail"}}],"id":"keep-metal-card","countryCodes":["GBR"],"availableInLocale":true,"question":"You can keep your metal/holo card if you upgrade to a new plan","answer":"### You can keep your metal or holo card if you want to\n\nMoving to Extra, Perks or Max doesn't have to mean giving up your metal or holographic card. \n\nWhen you switch to a plan we give you the option to keep your metal or holographic card until it expires.\n\nIf you want more information on the new cards available, keep reading! \n\n### We have two new cards available with Monzo Perks and Max\n\n__Monzo Perks__: A bold coral card. We’ve pushed all the dials up on the mixer to create a bigger, bolder look. The card itself is made of rPVC (or recycled plastic)\n\n__Monzo Max__: A burnt coral card. 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Once you're back on track, you can then look at signing up.\n\n### __Not a UK resident__ \n\nExtra, Perks and Max are only available to UK residents.\n\n### __You may need to activate your card__\n\nIf you don't have an active card and you're struggling to sign up, once your card arrives, activate it and try signing ip again. \n","rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"445MmwP7tYkke66kCk0Uuu","type":"Entry","createdAt":"2018-02-11T21:49:53.782Z","updatedAt":"2025-03-13T09:19:15.140Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":58,"revision":9,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Base Browsing Content - Makes articles visible for ALL customers in search results / \"See our help categories\"","ruleId":"base-browsing-content"}}],"webSlug":"monzo-plan-ineligible","excludeFromOutsourcing":false,"copLabel":"paid","product":"retail"}},{"fields":{"platforms":[{"fields":{"internalDescription":"iOS Current Account","platformId":"ios_uk_retail"}},{"fields":{"internalDescription":"Android Current Account","platformId":"android_uk_retail"}},{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}}],"id":"plan-pay-from-pot","countryCodes":["GBR"],"availableInLocale":true,"question":"Can I pay for Plus, Premium, Extra, Perks or Max from a Pot? ","answer":"You can now pay your monthly Plan payment from a Bills Pot. \n\nThere are several ways you can set this up:\n\nFrom your Plan homepage\n- Select “Settings” at the bottom of the screen\n- Change the account under “Pay from”\n\nFrom your Payments tab\n- Under “Scheduled” view\n- Select your plan under “Subscriptions and Direct Debits”\n\nFrom your Bills Pot\n- Select “Scheduled Payments”\n- Select “Select existing payments”\n\nIf you don’t have enough money to cover your payment in your pot, we’ll also attempt to take the payment from your main balance.\n","rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"6sQOZYbA6h2AY4TGBSqw6G","type":"Entry","createdAt":"2024-04-19T19:23:26.471Z","updatedAt":"2024-04-22T10:52:43.646Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":16,"revision":6,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"subs - 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The sooner we know what’s going on, the sooner we can try to help so things don’t become too stressful for you. \n\nIf you’re unable to pay, we might have to cancel your Monzo Plus, Premium, Extra, Perks or Max plan. Please reach out to us in the app chat for further support.\n\n__If you want to cancel your plan, then [click here](https://monzo.com/-deeplinks/cancel-paid)__","buttons":[{"metadata":{"tags":[{"sys":{"type":"Link","linkType":"Tag","id":"conversation"}},{"sys":{"type":"Link","linkType":"Tag","id":"emailMessage"}},{"sys":{"type":"Link","linkType":"Tag","id":"srMessage"}}],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"1wLlWXv2V2I53AmWad65lY","type":"Entry","createdAt":"2024-04-19T20:56:30.779Z","updatedAt":"2024-04-22T18:58:06.186Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":6,"revision":2,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpButton"}},"locale":"en"},"fields":{"internalDescription":"Chat to us - can't afford plan","uri":"monzo://support_chat?from=help.article\u0026article_id=afford_plus_premium_subscription)","platforms":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"2xEqCSAqgICyYqAC0yEO6q","type":"Entry","createdAt":"2018-02-08T18:36:58.516Z","updatedAt":"2025-02-26T07:53:28.540Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":30,"revision":7,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"platform"}},"locale":"en"},"fields":{"internalDescription":"iOS Current Account","platformId":"ios_uk_retail"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"1UKSUTAqsgwo0EI44o4a2S","type":"Entry","createdAt":"2018-02-08T18:37:16.405Z","updatedAt":"2025-02-26T07:53:28.576Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":36,"revision":10,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"platform"}},"locale":"en"},"fields":{"internalDescription":"Android Current Account","platformId":"android_uk_retail"}}],"buttonText":"Chat to us "}}],"rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"47hESDmc8gStIMLqc206y6","type":"Entry","createdAt":"2021-03-12T13:49:02.009Z","updatedAt":"2024-04-21T15:38:37.136Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":23,"revision":7,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Subs - 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Scroll down and tap \"insure your family\". You'll be able to upgrade to Max family from there\n\n__Downgrading to another plan__\n\nRight now, there isn't a way to downgrade from Max to Perks or Extra, or from Perks to Extra. To do this you’ll need to cancel your plan and then sign up to the new one.\n\n__How to cancel your current plan and sign up to a new one__\n\n1. Cancel your plan by following [this link](https://monzo.com/-deeplinks/cancel-paid).\n2. Sign up to a Extra, Perks or Max by going to your Profile in the Monzo app or by following [this link](https://monzo.com/-deeplinks/paid).\n3. Follow the signup steps.\n\nYou'll still be able to get your virtual cards and custom categories back when you sign up to the new plan. \n\nℹ️ Please note, you're not able to cancel Max while in your minimum term. You need to wait until the minimum term ends to downgrade to another plan.","rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"445MmwP7tYkke66kCk0Uuu","type":"Entry","createdAt":"2018-02-11T21:49:53.782Z","updatedAt":"2025-03-13T09:19:15.140Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":58,"revision":9,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Base Browsing Content - Makes articles visible for ALL customers in search results / \"See our help categories\"","ruleId":"base-browsing-content"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"316VL8UmzuwceesKeAKu4u","type":"Entry","createdAt":"2018-02-23T10:25:19.801Z","updatedAt":"2021-06-10T14:39:53.811Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":49,"revision":7,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Suggested Base Content- Makes articles visible for ALL customers in","ruleId":"base-suggested-content"}}],"webSlug":"upgrade-downgrade-plans","excludeFromOutsourcing":false,"copLabel":"paid","product":"retail"}},{"fields":{"platforms":[{"fields":{"internalDescription":"iOS Current Account","platformId":"ios_uk_retail"}},{"fields":{"internalDescription":"Android Current Account","platformId":"android_uk_retail"}},{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}}],"id":"extra-cancellation-fee","countryCodes":["GBR"],"availableInLocale":true,"question":"Cancelling Extra","answer":"There's no cancellation fee or minimum term with Extra.\n\nIf you want to cancel Extra, [click here](https://monzo.com/-deeplinks/cancel-paid).","rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"445MmwP7tYkke66kCk0Uuu","type":"Entry","createdAt":"2018-02-11T21:49:53.782Z","updatedAt":"2025-03-13T09:19:15.140Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":58,"revision":9,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Base Browsing Content - Makes articles visible for ALL customers in search results / \"See our help categories\"","ruleId":"base-browsing-content"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"316VL8UmzuwceesKeAKu4u","type":"Entry","createdAt":"2018-02-23T10:25:19.801Z","updatedAt":"2021-06-10T14:39:53.811Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":49,"revision":7,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Suggested Base Content- Makes articles visible for ALL customers in","ruleId":"base-suggested-content"}}],"webSlug":"extra-cancellation-fee","excludeFromOutsourcing":false,"copLabel":"paid","product":"retail"}}],"webSlug":"about-monzo-extra"}},{"fields":{"displayName":"Virtual Cards","id":"plus-virtual-cards","countryCodes":["GBR"],"availableInLocale":true,"items":[{"fields":{"platforms":[{"fields":{"internalDescription":"iOS Current Account","platformId":"ios_uk_retail"}},{"fields":{"internalDescription":"Android Current Account","platformId":"android_uk_retail"}},{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}}],"id":"virtual-cards-what","countryCodes":["GBR"],"availableInLocale":true,"question":"What are virtual cards?","answer":"Virtual cards are extra cards that you can create and delete as you like for budgeting and security. If you have a virtual card, you can set it up to pay directly from a Pot. \n\nVirtual cards also let you buy online without the risk of your physical card details falling into the wrong hands. If in the future you think someone has got hold of the card details, you can delete the virtual card and create a new one.\n\nYou can have up to 5 live virtual cards at any time and can create up to 9 every 30 days, with a maximum of 100 per year.\n\nIf you have Monzo Plus, Premium, Extra, Perks or Max, you can create a virtual card by [clicking here](https://monzo.com/-deeplinks/virtual-card-personal-uk-create). \n\nWith Extra, Perks and Max you can also use virtual cards on your joint account.","rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"445MmwP7tYkke66kCk0Uuu","type":"Entry","createdAt":"2018-02-11T21:49:53.782Z","updatedAt":"2025-03-13T09:19:15.140Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":58,"revision":9,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Base Browsing Content - Makes articles visible for ALL customers in search results / \"See our help categories\"","ruleId":"base-browsing-content"}}],"webSlug":"virtual-cards-what","excludeFromOutsourcing":false}},{"fields":{"platforms":[{"fields":{"internalDescription":"Android Current Account","platformId":"android_uk_retail"}},{"fields":{"internalDescription":"iOS Current Account","platformId":"ios_uk_retail"}},{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}}],"id":"virtual-cards-limits","countryCodes":["GBR"],"availableInLocale":true,"question":"How many virtual cards can I have?","answer":"__There’s a limit to the number of virtual cards you can have__\n\nYou can have up to 5 active virtual cards at any one time, and create up to 100 new virtual cards every 12 months starting from the date you created your first virtual card on.\n\nWith Extra, Perks and Max, you can also create virtual cards on your joint account. Your virtual cards limit is currently spread over your accounts. This means if you set up 9 new virtual cards on your joint account in one month, you won’t be able to set up any more on your personal or joint account for the rest of the month.\n\n__You can only create 9 new virtual cards a month until you reach your 100 a year limit__\n\nFor example, if you made your first virtual card on 30 March, you'd be able to create a maximum of 100 virtual cards between then and 30 March the following year. And if you created 9 a month each month, you'd only be able to create 1 in the 12th month.\n\nThis is a rolling limit, which means the reset would only apply to the card created on that date and does not reset all 100 cards at once. \n","rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"445MmwP7tYkke66kCk0Uuu","type":"Entry","createdAt":"2018-02-11T21:49:53.782Z","updatedAt":"2025-03-13T09:19:15.140Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":58,"revision":9,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Base Browsing Content - Makes articles visible for ALL customers in search results / \"See our help categories\"","ruleId":"base-browsing-content"}}],"webSlug":"virtual-cards-limits","excludeFromOutsourcing":false,"copLabel":"paid","product":"retail"}},{"fields":{"platforms":[{"fields":{"internalDescription":"Android Current Account","platformId":"android_uk_retail"}},{"fields":{"internalDescription":"iOS Current Account","platformId":"ios_uk_retail"}},{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}}],"id":"virtual-cards-how","countryCodes":["GBR"],"availableInLocale":true,"question":"How to create a virtual card","answer":"[Tap here](https://monzo.com/-deeplinks/virtual-card-personal-uk-create) and follow the instructions.\n\nFrom there you can choose whether you want to use your virtual card to pay from your main balance (like your physical Monzo card) or a Pot.","rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"1qxYjQJMXEobqmaMAq2KH3","type":"Entry","createdAt":"2024-04-19T19:08:50.570Z","updatedAt":"2024-04-22T10:38:03.424Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":6,"revision":2,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Visible to Monzo Max customers (not family)","ruleId":"paid-account-plan:paidplandef-max-personal-initial-public-launch"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"3BISuLummzD8zKSe22FVCn","type":"Entry","createdAt":"2024-04-19T18:13:50.494Z","updatedAt":"2024-04-22T10:38:08.761Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":8,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Visible to Monzo Max Family customers ","ruleId":"paid-account-plan:paidplandef-max-family-initial-public-launch"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"56uN5ZjSz0VbEB86ofhpn1","type":"Entry","createdAt":"2024-04-19T18:12:54.056Z","updatedAt":"2024-04-22T10:37:53.434Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":4,"revision":2,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Visible to Monzo Perk customers","ruleId":"paid-account-plan:paidplandef-perks-initial-public-launch"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"3XDzHuCbkXpesdn7LJi5C4","type":"Entry","createdAt":"2024-04-19T18:13:30.497Z","updatedAt":"2024-04-22T10:37:44.976Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":5,"revision":2,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Visible to Monzo Extra customers","ruleId":"paid-account-plan:paidplandef-up-initial-public-launch"}},{"metadata":{"tags":[{"sys":{"type":"Link","linkType":"Tag","id":"conversation"}},{"sys":{"type":"Link","linkType":"Tag","id":"emailMessage"}},{"sys":{"type":"Link","linkType":"Tag","id":"srMessage"}}],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"7bgnKRc1fjD0ILFiI53ec5","type":"Entry","createdAt":"2023-06-20T12:09:47.144Z","updatedAt":"2024-04-21T15:55:02.536Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":17,"revision":6,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"subs - 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Customer has an active Monzo Premium (AXA) account plan","ruleId":"paid-account-plan:paidplandef-metal-initial-public-launch"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"47hESDmc8gStIMLqc206y6","type":"Entry","createdAt":"2021-03-12T13:49:02.009Z","updatedAt":"2024-04-21T15:38:37.136Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":23,"revision":7,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Subs - Customer has an active Monzo Plus (V1) account plan","ruleId":"paid-account-plan:paidplandef-holo-initial-public-launch"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"6sQOZYbA6h2AY4TGBSqw6G","type":"Entry","createdAt":"2024-04-19T19:23:26.471Z","updatedAt":"2024-04-22T10:52:43.646Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":16,"revision":6,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"subs - instant access monzo plus ","ruleId":"paid-account-plan:paidplandef-holo-instant-access-exclusive-rate"}}],"webSlug":"virtual-cards-how","excludeFromOutsourcing":false,"copLabel":"paid","product":"retail","isUrgent":false}},{"fields":{"platforms":[{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}},{"fields":{"internalDescription":"Android Current Account","platformId":"android_uk_retail"}},{"fields":{"internalDescription":"iOS Current Account","platformId":"ios_uk_retail"}}],"id":"virtual-card-on-pot-how","countryCodes":["GBR"],"availableInLocale":true,"question":"Setting up a virtual card on a Pot","answer":"Virtual cards let you pay direct from a Pot. Only want to spend a certain amount on croissants this month? Create a ‘Pastries’ Pot and use a virtual card to pay from it. \n\nHere's how:\n- [Tap here](https://monzo.com/-deeplinks/virtual-card-personal-uk-create) to create a virtual card\n- Then tap on 'Pay from' and select the Pot there","rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"6sQOZYbA6h2AY4TGBSqw6G","type":"Entry","createdAt":"2024-04-19T19:23:26.471Z","updatedAt":"2024-04-22T10:52:43.646Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":16,"revision":6,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"subs - instant access monzo plus ","ruleId":"paid-account-plan:paidplandef-holo-instant-access-exclusive-rate"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"47hESDmc8gStIMLqc206y6","type":"Entry","createdAt":"2021-03-12T13:49:02.009Z","updatedAt":"2024-04-21T15:38:37.136Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":23,"revision":7,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Subs - Customer has an active Monzo Plus (V1) account plan","ruleId":"paid-account-plan:paidplandef-holo-initial-public-launch"}},{"metadata":{"tags":[{"sys":{"type":"Link","linkType":"Tag","id":"conversation"}},{"sys":{"type":"Link","linkType":"Tag","id":"emailMessage"}},{"sys":{"type":"Link","linkType":"Tag","id":"srMessage"}}],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"7bgnKRc1fjD0ILFiI53ec5","type":"Entry","createdAt":"2023-06-20T12:09:47.144Z","updatedAt":"2024-04-21T15:55:02.536Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":17,"revision":6,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"subs - Customer has an active Monzo Premium (Qover) account plan","ruleId":"paid-account-plan:paidplandef-metal-travel-insurance-provider-change-qover"}},{"metadata":{"tags":[{"sys":{"type":"Link","linkType":"Tag","id":"conversation"}},{"sys":{"type":"Link","linkType":"Tag","id":"emailMessage"}},{"sys":{"type":"Link","linkType":"Tag","id":"srMessage"}}],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"4sfGj5ki56YcAfkHBBohth","type":"Entry","createdAt":"2023-12-04T19:36:03.523Z","updatedAt":"2024-04-22T10:53:49.643Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":19,"revision":9,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"subs - Prem customer who signed up after IA ","ruleId":"paid-account-plan:paidplandef-metal-instant-access-exclusive-rate"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"5qdAIr4aRsWDSELnlzjFQm","type":"Entry","createdAt":"2021-03-22T12:50:08.136Z","updatedAt":"2024-04-22T10:53:44.148Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":17,"revision":8,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"subs - Customer has an active Monzo Premium (AXA) account plan","ruleId":"paid-account-plan:paidplandef-metal-initial-public-launch"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"1qxYjQJMXEobqmaMAq2KH3","type":"Entry","createdAt":"2024-04-19T19:08:50.570Z","updatedAt":"2024-04-22T10:38:03.424Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":6,"revision":2,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Visible to Monzo Max customers (not family)","ruleId":"paid-account-plan:paidplandef-max-personal-initial-public-launch"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"3BISuLummzD8zKSe22FVCn","type":"Entry","createdAt":"2024-04-19T18:13:50.494Z","updatedAt":"2024-04-22T10:38:08.761Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":8,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Visible to Monzo Max Family customers ","ruleId":"paid-account-plan:paidplandef-max-family-initial-public-launch"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"56uN5ZjSz0VbEB86ofhpn1","type":"Entry","createdAt":"2024-04-19T18:12:54.056Z","updatedAt":"2024-04-22T10:37:53.434Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":4,"revision":2,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Visible to Monzo Perk customers","ruleId":"paid-account-plan:paidplandef-perks-initial-public-launch"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"3XDzHuCbkXpesdn7LJi5C4","type":"Entry","createdAt":"2024-04-19T18:13:30.497Z","updatedAt":"2024-04-22T10:37:44.976Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":5,"revision":2,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Visible to Monzo Extra customers","ruleId":"paid-account-plan:paidplandef-up-initial-public-launch"}}],"webSlug":"virtual-card-on-pot-how","excludeFromOutsourcing":false,"copLabel":"paid"}},{"fields":{"platforms":[{"fields":{"internalDescription":"Android Current Account","platformId":"android_uk_retail"}},{"fields":{"internalDescription":"iOS Current Account","platformId":"ios_uk_retail"}},{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}}],"id":"virtual-card-on-pot-dispute","countryCodes":["GBR"],"availableInLocale":true,"question":"I want to dispute / report as fraud a transaction paid from a Pot","answer":"You can report a payment made with a Virtual Card in a Pot as fraudulent or dispute it, even if you’ve deleted the card or archived the Pot.\n\nHere’s how:\n1. go to the Pot\n2. tap the transaction you’d like to dispute\n3. scroll down and tap **Get help**\n\nIf you've archived the Pot, you'll need to unarchive it first.\n","rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"445MmwP7tYkke66kCk0Uuu","type":"Entry","createdAt":"2018-02-11T21:49:53.782Z","updatedAt":"2025-03-13T09:19:15.140Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":58,"revision":9,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Base Browsing Content - Makes articles visible for ALL customers in search results / \"See our help categories\"","ruleId":"base-browsing-content"}}],"webSlug":"virtual-card-on-pot-dispute","excludeFromOutsourcing":false}},{"fields":{"platforms":[{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}},{"fields":{"internalDescription":"Android Current Account","platformId":"android_uk_retail"}},{"fields":{"internalDescription":"iOS Current Account","platformId":"ios_uk_retail"}}],"id":"bill-pots","countryCodes":["GBR"],"availableInLocale":true,"question":"Paying bills from Pots","answer":"You can pay bills (like Direct Debits and standing orders) directly from one of your regular Pots, instead of from your main account.\n\nYou'll need to set up your Direct Debit or standing order first.\n\n1. Scroll down to the Pot section and tap on the one you want to pay bills from\n2. Tap Set up or Edit next to “Scheduled payments”) then pick which payments you'd like to pay from the Pot \n\n3. When your bill's due, it'll be taken from the Pot.\n\nIf you don't have enough money in your Bills Pot, we'll pay the remainder from your main account (and overdraft if you have one), if we can.\n\n__You can also pay online subscriptions from Pots with Monzo Plus, Premium, Extra, Perks and Max__\n\nWith Monzo Plus, Premium, Extra, Perks and Max you can link virtual cards to a Pot and use that to pay for online subscriptions like Netflix or Spotify. To set this up, head over to a Pot you'd like to pay from and tap the \"Manage\" tab in the drawer, then tap \"Create virtual card\". If you’re using our new Home screen, select the Pot, scroll down and select “Add new card” next to “Virtual card”.\n\nWith Monzo Plus, Premium, Extra, Perks and Max, you can also group and label purchases your way. You can learn more about how to create and Custom Categories [here](https://contentful-previews.tools.prod.prod-ffs.io/help/monzo-perks/trends-custom-categories-web/]).","rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"445MmwP7tYkke66kCk0Uuu","type":"Entry","createdAt":"2018-02-11T21:49:53.782Z","updatedAt":"2025-03-13T09:19:15.140Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":58,"revision":9,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Base Browsing Content - Makes articles visible for ALL customers in search results / \"See our help categories\"","ruleId":"base-browsing-content"}}],"webSlug":"web-bill-pots","excludeFromOutsourcing":false,"product":"personal-banking/wealth/savings","isUrgent":false}}],"webSlug":"plus-virtual-cards"}},{"fields":{"displayName":"Credit Insights","id":"credit-insights","countryCodes":["GBR"],"availableInLocale":true,"items":[{"fields":{"platforms":[{"fields":{"internalDescription":"iOS Current Account","platformId":"ios_uk_retail"}},{"fields":{"internalDescription":"Android Current Account","platformId":"android_uk_retail"}},{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}}],"id":"what-credit-insights","countryCodes":["GBR"],"availableInLocale":true,"question":"Credit insights with Monzo Extra, Perks and Max ","answer":"## Credit insights\n\nCredit Insights is a tool to help you monitor and improve your credit health. We offer two versions: a free basic version and a more comprehensive version on our Extra, Perks, and Max plans.\n\nFree credit insights:\nYou will receive one credit score provided by TransUnion with monthly updates and visibility of your credit report including soft and hard searches. The basic version does not provide real-time alerts for soft and hard credit searches and there are no recomended actions included in this version.\n\nCredit Insights: (Extra, Perks, and Max subscribers) \nFor a more detailed analysis, you can upgrade to the advanced version available with our Extra, Perks, or Max plans. Our plans are available from £3 a month • UK residents aged 18+ (18-69 for Max) • Ts\u0026Cs apply\n\n__Features:__\n- Weekly updates of your credit score\n- Access your credit scores from Experian, Equifax, and TransUnion, plus your full TransUnion credit report including hard and soft searches, account openings and closures.\n- Recommended actions to improve your credit score, including estimates of potential points you could gain for your TransUnion score by making specific changes.\n\n### Notifications:\nYou'll be notified when information in your credit tracker changes to help you keep on top of changes. Notifications include:\n- Monthly credit score updates\n**Advanced tool only**\n- New suggested actions or updates on completed actions\n- Credit file real-time updates\n- Soft searches\nFor information on how to opt out of these notifications please go to [notification help article](monzo://help_topic/\u003cCredit-insights-notifications\u003e).\n","rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"445MmwP7tYkke66kCk0Uuu","type":"Entry","createdAt":"2018-02-11T21:49:53.782Z","updatedAt":"2025-03-13T09:19:15.140Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":58,"revision":9,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Base Browsing Content - Makes articles visible for ALL customers in search results / \"See our help categories\"","ruleId":"base-browsing-content"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"316VL8UmzuwceesKeAKu4u","type":"Entry","createdAt":"2018-02-23T10:25:19.801Z","updatedAt":"2021-06-10T14:39:53.811Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":49,"revision":7,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Suggested Base Content- Makes articles visible for ALL customers in","ruleId":"base-suggested-content"}}],"webSlug":"what-credit-insights","excludeFromOutsourcing":false,"copLabel":"paid","product":"retail"}},{"fields":{"platforms":[{"fields":{"internalDescription":"Android Current Account","platformId":"android_uk_retail"}},{"fields":{"internalDescription":"iOS Current Account","platformId":"ios_uk_retail"}},{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}}],"id":"subs-credit-insights-problem","countryCodes":["GBR"],"availableInLocale":true,"question":"I have a problem with seeing my credit score in app ","answer":"If you can't see your credit score in the Monzo app, make sure your personal details (like your name and address) are up to date. If they're not, TransUnion won't be able to find your credit file.\n\nYou can check the information TransUnion has about you on [their site](https://www.transunionstatreport.co.uk/CreditReport/AboutYou). \n\nIf something doesn't look right, you can raise a dispute via the __TransUnion__ website. \n\nSince this information comes to us from TransUnion, we can't make any changes ourselves.","rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"1qxYjQJMXEobqmaMAq2KH3","type":"Entry","createdAt":"2024-04-19T19:08:50.570Z","updatedAt":"2024-04-22T10:38:03.424Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":6,"revision":2,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Visible to Monzo Max customers (not family)","ruleId":"paid-account-plan:paidplandef-max-personal-initial-public-launch"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"3BISuLummzD8zKSe22FVCn","type":"Entry","createdAt":"2024-04-19T18:13:50.494Z","updatedAt":"2024-04-22T10:38:08.761Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":8,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Visible to Monzo Max Family customers ","ruleId":"paid-account-plan:paidplandef-max-family-initial-public-launch"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"3XDzHuCbkXpesdn7LJi5C4","type":"Entry","createdAt":"2024-04-19T18:13:30.497Z","updatedAt":"2024-04-22T10:37:44.976Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":5,"revision":2,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Visible to Monzo Extra customers","ruleId":"paid-account-plan:paidplandef-up-initial-public-launch"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"56uN5ZjSz0VbEB86ofhpn1","type":"Entry","createdAt":"2024-04-19T18:12:54.056Z","updatedAt":"2024-04-22T10:37:53.434Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":4,"revision":2,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Visible to Monzo Perk customers","ruleId":"paid-account-plan:paidplandef-perks-initial-public-launch"}}],"webSlug":"subs-credit-tracker-problem","excludeFromOutsourcing":false,"copLabel":"paid","product":"retail"}}],"webSlug":"credit-insights"}},{"fields":{"displayName":"Advanced Budgeting ","id":"plus-advanced-budgeting","countryCodes":["GBR"],"availableInLocale":true,"items":[{"fields":{"platforms":[{"fields":{"internalDescription":"iOS Current Account","platformId":"ios_uk_retail"}},{"fields":{"internalDescription":"Android Current Account","platformId":"android_uk_retail"}},{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}}],"id":"advanced-budgeting-auto-exports","countryCodes":["GBR"],"availableInLocale":true,"question":"Automatically export transaction data to Google Sheets","answer":"We'll add your transactions to a Google Sheet called ‘Monzo transactions’ and keep it updated in real-time.\n\nWith Extra, Perks and Max, you can also export transactions from your joint account.\n\nThen you can create graphs and tables to track your spending in any way you like.\n\nChanged your mind? Turn it off at any time from in the app.\n","rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"445MmwP7tYkke66kCk0Uuu","type":"Entry","createdAt":"2018-02-11T21:49:53.782Z","updatedAt":"2025-03-13T09:19:15.140Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":58,"revision":9,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Base Browsing Content - Makes articles visible for ALL customers in search results / \"See our help categories\"","ruleId":"base-browsing-content"}}],"webSlug":"advanced-budgeting-auto-exports","excludeFromOutsourcing":false,"copLabel":"paid","product":"retail","isUrgent":false}},{"fields":{"platforms":[{"fields":{"internalDescription":"iOS Current Account","platformId":"ios_uk_retail"}},{"fields":{"internalDescription":"Android Current Account","platformId":"android_uk_retail"}},{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}}],"id":"advanced-budgeting-custom-categories","countryCodes":["GBR"],"availableInLocale":true,"question":"Creating and editing custom categories","answer":"Understand your spending with custom transaction and budgeting labels.\nBuy a flat white regularly on your way into work? Make your own Coffee category. Or how about a Gig category, for tickets and any merch you buy at the show.\n\nGive each of your unique categories a name, icon and colour.\n\nYou can create and edit a custom category by opening a recent payment and tapping the category for that payment. \n\nWhen editing a payment's category, we'll give you 3 options.\n\n1. Categorise that specific payment only.\n2. Categorise that specific payment and future payments for that merchant.\n3. Categorise that specific payment as well as all past and future payments for that merchant.\n","rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"445MmwP7tYkke66kCk0Uuu","type":"Entry","createdAt":"2018-02-11T21:49:53.782Z","updatedAt":"2025-03-13T09:19:15.140Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":58,"revision":9,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Base Browsing Content - Makes articles visible for ALL customers in search results / \"See our help categories\"","ruleId":"base-browsing-content"}}],"webSlug":"advanced-budgeting-custom-categories","excludeFromOutsourcing":false,"copLabel":"paid","product":"retail","isUrgent":false}},{"fields":{"platforms":[{"fields":{"internalDescription":"Android Current Account","platformId":"android_uk_retail"}},{"fields":{"internalDescription":"iOS Current Account","platformId":"ios_uk_retail"}},{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}}],"id":"advanced-budgeting-roundups","countryCodes":["GBR"],"availableInLocale":true,"question":"How advanced roundups help you save ","answer":"Advanced roundups is a savings tool that you can get if you have Monzo Extra, Perks or Max.\n\nWith Extra, Perks and Max, you can also use advanced roundups on your joint account.\n\nOur plans are available from £3 a month • 18+ (18-69 for Max) • UK resident • Ts\u0026Cs apply\n\nPut 2, 5 or 10 times as much spare change aside every time you spend to reach your savings goals faster.\n\nWhatever you buy, we round up the payment to the nearest pound and put the spare change in a Pot. With advanced roundups, we times the spare change by 2, 5 or 10.\n\nWith the 2 times advanced roundup on, spending £1.90 would put 20p (10p x 2 = 20p) aside in a separate Pot. With 5 times it’d be 50p and with 10 times it’d be £1.","rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"445MmwP7tYkke66kCk0Uuu","type":"Entry","createdAt":"2018-02-11T21:49:53.782Z","updatedAt":"2025-03-13T09:19:15.140Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":58,"revision":9,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Base Browsing Content - Makes articles visible for ALL customers in search results / \"See our help categories\"","ruleId":"base-browsing-content"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"316VL8UmzuwceesKeAKu4u","type":"Entry","createdAt":"2018-02-23T10:25:19.801Z","updatedAt":"2021-06-10T14:39:53.811Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":49,"revision":7,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Suggested Base Content- Makes articles visible for ALL customers in","ruleId":"base-suggested-content"}}],"webSlug":"advanced-budgeting-roundups","excludeFromOutsourcing":false,"copLabel":"paid","product":"retail","isUrgent":false}}],"webSlug":"plus-advanced-budgeting"}},{"fields":{"displayName":"Connected Banks ","id":"connected-banks ","countryCodes":["GBR"],"availableInLocale":true,"items":[{"fields":{"platforms":[{"fields":{"internalDescription":"iOS Current Account","platformId":"ios_uk_retail"}},{"fields":{"internalDescription":"Android Current Account","platformId":"android_uk_retail"}},{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}}],"id":"connected-accounts-what","countryCodes":["GBR"],"availableInLocale":true,"question":"Connected banks with Plus, Premium, Extra, Perks and Max","answer":"With Extra, Perks or Max you can add your other bank accounts and credit cards to Monzo. If you're got our old Plus and Premium plans, you'll already be able to do this, too. \n\nYou can see your balances and transactions across your accounts, and move money around with easy bank transfers.\n\nWe encrypt the information we get from your other bank and if you change your mind, you can remove an account at any time. \n\nWe use Open Banking to connect accounts, which is a service that the Financial Conduct Authority (FCA) regulates. For security reasons we ask you to renew the connection every 90 days.\n\nSome of the banks and credit card providers we support include Lloyds, Barclays, HSBC, Santander, Halifax, Natwest, American Express, Nationwide and Capital One. \n\nTo find out more about Extra, Perks or Max, [tap here](https://monzo.com/-deeplinks/paid)\n\nOur plans are available from £3 a month • 18+ (18-69 for Max) • UK resident • Ts\u0026Cs apply\n","rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"445MmwP7tYkke66kCk0Uuu","type":"Entry","createdAt":"2018-02-11T21:49:53.782Z","updatedAt":"2025-03-13T09:19:15.140Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":58,"revision":9,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Base Browsing Content - Makes articles visible for ALL customers in search results / \"See our help categories\"","ruleId":"base-browsing-content"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"316VL8UmzuwceesKeAKu4u","type":"Entry","createdAt":"2018-02-23T10:25:19.801Z","updatedAt":"2021-06-10T14:39:53.811Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":49,"revision":7,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Suggested Base Content- Makes articles visible for ALL customers in","ruleId":"base-suggested-content"}}],"webSlug":"plus-connected-accounts","excludeFromOutsourcing":false,"copLabel":"paid","product":"retail","isUrgent":false}}],"webSlug":"connected-banks "}}],"currentPage":"monzo-extra","countryCodes":["GBR"]},"__N_SSG":true},"page":"/help/[category]","query":{"category":"monzo-extra"},"buildId":"sqVBZXymCb3qodpWNE7Nr","isFallback":false,"gsp":true,"scriptLoader":[]}</script></body></html>