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Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/monzo-plus" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>⭐️ Monzo Plus </li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/monzo-premium" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🚀 Monzo Premium</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/your-needs" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>❤️ Helping us understand your needs</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/web-logging-in-to-the-app" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>📲 Logging in </li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/monzo-flex" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🤸🏽‍♀️ Monzo Flex</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/legal-stuff" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>⚖️ The legal stuff</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/ monzo-pensions" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🌳 Monzo Pension</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/service-quality-results" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>💬 Service quality survey results</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/investments" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>📈 Investments</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/ monzo-pensions-transfers" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🌳 Monzo Pension Transfers</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/isas" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🍯 ISAs</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/book-of-money" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>📖 The Book of Money</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/new-users-transactions" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>💬 Transactions</li></span></a></ul></nav></aside></div></div><div class="category_navMenu__L48r_ Section_container__ToDDs Section_section__vMEm_ Section_secondary__EAXP9 stack Section_paddingnone___L3Po Section_mobileOnly__BtjwW"><div class="Section_contentContainer__AM_ay"><nav><details class="Details_Details__sA5dY"><summary><div class="Text_text__yIi78 Text_secondary__cVHbg"><p>Help articles</p></div><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.down.svg" aria-hidden="true" alt="" loading="lazy"/></summary><ul class="category_listItems__1Ocu2"><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/opening-an-account" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🚪 Opening a Monzo account</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/app-help" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>📱 App help and mobile payments</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/1p-savings-challenge" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>💬 1p Savings Challenge</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/Account Security" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🔒 Account Security</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/budgeting-overdrafts-savings" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>📊 Pots, budgeting and saving</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/year-in-monzo-2024" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🎉 Year in Monzo 2024</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/overdrafts-loans" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🏦 Overdrafts and loans</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/cashback" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🤑 Cashback</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/emergencies" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🚨 Emergencies</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/monzo-extra" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🎉 Monzo Extra</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/monzo-perks" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🍩 Monzo Perks</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/monzo-max" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🚀 Monzo Max</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/monzo-card-pin" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>💳 Monzo card and PIN </li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/account-and-profile" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>👤 Monzo account and profile</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/monzo-for-under-16s" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🧒 Monzo for Under 16s</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/Mortgages in Monzo" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🏡 Mortgage in Monzo</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/payments-getting-started" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>💰 Payments: getting started</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/payments-troubleshooting" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🤔 Payments: troubleshooting</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/payments-paying-monzobusiness" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>💬 Payments: Paying a Monzo Business</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/monzo-fraud-category" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🕵️ Fraud and staying safe online</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/monzo-with-friends" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>💑 Monzo with Friends</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/switching-to-monzo" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>💯 Switching to Monzo</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/travelling" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>✈ Travelling with Monzo</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/joint-accounts" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>👭 Joint accounts</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/business-accounts-signup" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>💼 Monzo Business: Opening an account</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/business-accounts" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>💼 Monzo Business: Make the most of your account</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/business-getpaid" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>💸 Monzo Business: Get Paid</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/monzo-plus" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>⭐️ Monzo Plus </li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/monzo-premium" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🚀 Monzo Premium</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/your-needs" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>❤️ Helping us understand your needs</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/web-logging-in-to-the-app" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>📲 Logging in </li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/monzo-flex" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🤸🏽‍♀️ Monzo Flex</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/legal-stuff" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>⚖️ The legal stuff</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/ monzo-pensions" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🌳 Monzo Pension</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/service-quality-results" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>💬 Service quality survey results</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/investments" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>📈 Investments</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/ monzo-pensions-transfers" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🌳 Monzo Pension Transfers</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/isas" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🍯 ISAs</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/book-of-money" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>📖 The Book of Money</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/new-users-transactions" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>💬 Transactions</li></span></a></ul></details></nav><nav class="HelpBreadCrumbs_HelpBreadCrumbs__zizGx HelpBreadCrumbs_paddingleftmedium__mNzKd HelpBreadCrumbs_light__UL2Or"><a class="HelpBreadCrumbs_link__jG_t_" href="/help/"><strong>Help</strong></a><span>/</span><span class="HelpBreadCrumbs_link__jG_t_">Emergencies</span></nav></div></div><div class="category_subcategories__3Qbqq"><section class="Section_section__vMEm_ Section_secondary__EAXP9 stack Section_paddingleftmedium__A7mNG Section_paddingrightmedium__VmJd5"><div class="Section_contentContainer__AM_ay"><h3 class="Title_title__SEYIO Title_primary__ztUzQ Title_small__rAnKV Title_left__yaXgz Title_addMargin___ly9N" id="emergencies">Emergencies</h3><ul class="HelpArticleList_articleList__8WTKM"><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/emergencies/monzo-card-lost-damaged-stolen/"><span>Reporting a lost, damaged or stolen card</span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/emergencies/dont-know-forgot-pin/"><span>Getting a PIN reminder</span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/emergencies/monzo-card-blocked/"><span>Recovering your PIN</span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/emergencies/account-blocked/"><span>Unblocking your account</span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/emergencies/lost-phone/"><span>Lost phone</span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/emergencies/report-fraud/"><span>Reporting fraud</span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/emergencies/take-out-cash-atm-locator/"><span>Taking out cash with your Monzo card</span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/emergencies/found-monzo-card-web/"><span>I've found someone's Monzo card</span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li></ul></div></section></div></div></div></div></main><div class="Footer_footerContainer__vcVmy Footer_forceDarkMode__38lE_"><footer class="Footer_Footer__mENWJ Footer_forceDarkMode__38lE_" role="menu"><div class="Footer_logo__By_cG"><a role="menuitem" href="/"><img class="Footer_logoImage__HW_kA" src="/images/brand/monzo-logo-on-dark.svg" alt="Monzo Bank"/></a></div><div class="Footer_links___OZQm"><ul><li><a class="Button_button__30ukX Button_forceDarkMode__3L1AP Button_link__Slw7D Button_left__P5ZhN" target="_self" rel="" href="https://monzo.com/about/"><span class="Button_text__d9Ltb">About us</span></a></li><li><a class="Button_button__30ukX Button_forceDarkMode__3L1AP Button_link__Slw7D Button_left__P5ZhN" target="_self" rel="" href="https://monzo.com/us/"><span class="Button_text__d9Ltb">Monzo US</span></a></li><li><a class="Button_button__30ukX Button_forceDarkMode__3L1AP Button_link__Slw7D Button_left__P5ZhN" target="_self" href="https://monzo.com/blog/" rel="noopener noreferrer external"><span class="Button_text__d9Ltb">Blog</span></a></li><li><a class="Button_button__30ukX Button_forceDarkMode__3L1AP Button_link__Slw7D Button_left__P5ZhN" target="_self" rel="" href="https://monzo.com/press/"><span class="Button_text__d9Ltb">Press</span></a></li><li><a class="Button_button__30ukX Button_forceDarkMode__3L1AP Button_link__Slw7D Button_left__P5ZhN" target="_self" rel="" href="/careers/"><span class="Button_text__d9Ltb">Careers</span></a></li><li><a class="Button_button__30ukX Button_forceDarkMode__3L1AP Button_link__Slw7D Button_left__P5ZhN" target="_self" rel="" href="/our-social-programme/"><span class="Button_text__d9Ltb">Our social programme</span></a></li><li><a class="Button_button__30ukX Button_forceDarkMode__3L1AP Button_link__Slw7D Button_left__P5ZhN" target="_self" rel="" href="/accessibility/"><span class="Button_text__d9Ltb">Accessibility</span></a></li><li><a class="Button_button__30ukX Button_forceDarkMode__3L1AP Button_link__Slw7D Button_left__P5ZhN" target="_self" href="https://web.monzo.com/" rel="noopener noreferrer external"><span class="Button_text__d9Ltb">Lost your phone and card?</span></a></li><li><a class="Button_button__30ukX Button_forceDarkMode__3L1AP Button_link__Slw7D Button_left__P5ZhN" target="_self" rel="" href="https://monzo.com/investor-information/"><span class="Button_text__d9Ltb">Investor Information</span></a></li><li><a class="Button_button__30ukX Button_forceDarkMode__3L1AP Button_link__Slw7D Button_left__P5ZhN" target="_self" rel="" href="https://monzo.com/supporting-all-our-customers/"><span class="Button_text__d9Ltb">Supporting all our customers</span></a></li><li><a class="Button_button__30ukX Button_forceDarkMode__3L1AP Button_link__Slw7D Button_left__P5ZhN" target="_self" rel="" href="/money-worries/"><span class="Button_text__d9Ltb">How we can support with money worries</span></a></li><li><a class="Button_button__30ukX Button_forceDarkMode__3L1AP Button_link__Slw7D Button_left__P5ZhN" target="_self" href="https://monzo.com/i/helping-everyone-belong-at-monzo/" rel="noopener noreferrer external"><span class="Button_text__d9Ltb">Helping everyone belong at Monzo</span></a></li><li><a class="Button_button__30ukX Button_forceDarkMode__3L1AP Button_link__Slw7D Button_left__P5ZhN" target="_self" rel="" href="https://monzo.com/fraud/"><span class="Button_text__d9Ltb">How we protect you</span></a></li><li><a class="Button_button__30ukX Button_forceDarkMode__3L1AP Button_link__Slw7D Button_left__P5ZhN" target="_self" rel="" href="https://monzo.com/tone-of-voice/"><span class="Button_text__d9Ltb">Our tone of voice</span></a></li><li><a class="Button_button__30ukX Button_forceDarkMode__3L1AP Button_link__Slw7D Button_left__P5ZhN" target="_self" rel="" href="https://monzo.com/business-banking/"><span class="Button_text__d9Ltb">Business Accounts</span></a></li><li><a class="Button_button__30ukX Button_forceDarkMode__3L1AP Button_link__Slw7D Button_left__P5ZhN" target="_self" rel="" href="https://monzo.com/modern-slavery-statements/"><span class="Button_text__d9Ltb">Modern Slavery Statement</span></a></li><li><a class="Button_button__30ukX Button_forceDarkMode__3L1AP Button_link__Slw7D Button_left__P5ZhN" target="_self" rel="" href="https://monzo.com/faq/"><span class="Button_text__d9Ltb">FAQ</span></a></li><li><a class="Button_button__30ukX Button_forceDarkMode__3L1AP Button_link__Slw7D Button_left__P5ZhN" target="_self" href="https://monzo.com/legal/terms-and-conditions/" rel="noopener noreferrer external"><span class="Button_text__d9Ltb">Terms & Conditions</span></a></li><li><a class="Button_button__30ukX Button_forceDarkMode__3L1AP Button_link__Slw7D Button_left__P5ZhN" target="_self" href="https://monzo.com/legal/fscs-information/" rel="noopener noreferrer external"><span class="Button_text__d9Ltb">FSCS information</span></a></li><li><a class="Button_button__30ukX Button_forceDarkMode__3L1AP Button_link__Slw7D Button_left__P5ZhN" target="_self" href="https://monzo.com/legal/privacy-notice/" rel="noopener noreferrer external"><span class="Button_text__d9Ltb">Privacy Notice</span></a></li><li><a class="Button_button__30ukX Button_forceDarkMode__3L1AP Button_link__Slw7D Button_left__P5ZhN" target="_self" href="https://monzo.com/legal/cookie-notice/" rel="noopener noreferrer external"><span class="Button_text__d9Ltb">Cookie Notice</span></a></li><li><a class="Button_button__30ukX Button_forceDarkMode__3L1AP Button_link__Slw7D Button_left__P5ZhN" target="_self" href="https://monzo.com/legal/browser-support-policy/" rel="noopener noreferrer external"><span class="Button_text__d9Ltb">Browser Support Policy</span></a></li><li><a class="Button_button__30ukX Button_forceDarkMode__3L1AP Button_link__Slw7D Button_left__P5ZhN" target="_self" href="https://monzo.com/legal/mobile-operating-system-support-policy/" rel="noopener noreferrer external"><span class="Button_text__d9Ltb">Mobile Operating System Support Policy</span></a></li><li><a class="Button_button__30ukX Button_forceDarkMode__3L1AP Button_link__Slw7D Button_left__P5ZhN" target="_self" rel="" href="https://monzo.com/information-about-current-account-services/"><span class="Button_text__d9Ltb">Information about our Personal Current Account Services</span></a></li><li><a class="Button_button__30ukX Button_forceDarkMode__3L1AP Button_link__Slw7D Button_left__P5ZhN" target="_self" rel="" href="https://monzo.com/service-information/"><span class="Button_text__d9Ltb">App and Open Banking Performance</span></a></li></ul></div><div class="Footer_appStore__Qt14F"><a aria-label="Download on the App Store" href="https://we83.adj.st/?adj_t=1hkze67b&adj_engagement_type=fallback_click&adj_redirect=https%3A%2F%2Fmonzo.com%2Fdownload" class="AppStoreButton_appStoreButton__dXRYU undefined undefined null "><img width="150" loading="lazy" src="https://images.ctfassets.net/ro61k101ee59/47R5HVs5mn8kaXIb4IgfMJ/678738cebf35e278307695136c1be015/Download_on_the_App_Store_Badge_US-UK_RGB_blk_092917.svg" alt=""/></a><a aria-label="Get it on Google Play" href="https://app.adjust.com/1h1d1pik?engagement_type=fallback_click&fallback=https%3A%2F%2Fmonzo.com%2Fdownload&redirect_macos=https%3A%2F%2Fmonzo.com%2Fdownload" class="AppStoreButton_playStoreButton__9Tg16 undefined undefined"><img width="191" loading="lazy" src="https://images.ctfassets.net/ro61k101ee59/hegpnNpXJdP4GkCOqHf5K/5a7d44685d8703460ca8db539f8401d5/google-play-badge.png" alt=""/></a></div><div class="Footer_social__VBPnO"><a class="Button_button__30ukX Button_link__Slw7D Button_center__53qAB Button_hasIcon__Ld0T9" target="_self" href="https://twitter.com/monzo" rel="noopener noreferrer external" aria-label="Twitter"><span aria-hidden="true"><span class="Button_iconWrapper__O6cIh"><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_large__iaiuX Icon_image__k9H8J" src="/images/social-logos/dark/twitter.svg" aria-hidden="true" alt="" loading="lazy"/></span></span></a><a class="Button_button__30ukX Button_link__Slw7D Button_center__53qAB Button_hasIcon__Ld0T9" target="_self" href="https://www.instagram.com/monzo" rel="noopener noreferrer external" aria-label="Instagram"><span aria-hidden="true"><span class="Button_iconWrapper__O6cIh"><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_large__iaiuX Icon_image__k9H8J" src="/images/social-logos/dark/instagram.svg" aria-hidden="true" alt="" loading="lazy"/></span></span></a><a class="Button_button__30ukX Button_link__Slw7D Button_center__53qAB Button_hasIcon__Ld0T9" target="_self" href="https://www.facebook.com/monzobank" rel="noopener noreferrer external" aria-label="Facebook"><span aria-hidden="true"><span class="Button_iconWrapper__O6cIh"><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_large__iaiuX Icon_image__k9H8J" src="/images/social-logos/dark/facebook.svg" aria-hidden="true" alt="" loading="lazy"/></span></span></a><a class="Button_button__30ukX Button_link__Slw7D Button_center__53qAB Button_hasIcon__Ld0T9" target="_self" href="https://www.linkedin.com/company/monzo-bank" rel="noopener noreferrer external" aria-label="Linkedin"><span aria-hidden="true"><span class="Button_iconWrapper__O6cIh"><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_large__iaiuX Icon_image__k9H8J" src="/images/social-logos/dark/linkedin.svg" aria-hidden="true" alt="" loading="lazy"/></span></span></a><a class="Button_button__30ukX Button_link__Slw7D Button_center__53qAB Button_hasIcon__Ld0T9" target="_self" href="https://www.youtube.com/monzobank" rel="noopener noreferrer external" aria-label="Youtube"><span aria-hidden="true"><span class="Button_iconWrapper__O6cIh"><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_large__iaiuX Icon_image__k9H8J" src="/images/social-logos/dark/youtube.svg" aria-hidden="true" alt="" loading="lazy"/></span></span></a></div></footer><div class="Footer_copyrightNoticeContainer__EkNwP Footer_forceDarkMode__38lE_"><div class="Footer_copyrightNotice__zOafW"><div class="Text_text__yIi78 Text_forceDarkMode__2DDJQ Text_marginBottom__lTNIK"><p><strong>Existing customers can get help via the app</strong></p></div><div class="Text_text__yIi78 Text_forceDarkMode__2DDJQ Text_marginBottom__lTNIK"><p><small>Monzo Bank Limited is a company registered in England and Wales (No.09446231). Monzo Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our financial Services Register number is 730427. Our address is Broadwalk House, 5 Appold St, London EC2A 2AG.</small></p></div></div></div></div></div><script id="__NEXT_DATA__" type="application/json">{"props":{"pageProps":{"title":"Emergencies","subtitle":"Lost phone or card, blocked PIN...","categories":[{"webSlug":"opening-an-account","icon":"🚪","displayName":"Opening a Monzo account","id":"Opening a Monzo account"},{"webSlug":"app-help","icon":"📱","displayName":"App help and mobile payments","id":"need-help-card-app"},{"webSlug":"1p-savings-challenge","icon":"💬","displayName":"1p Savings Challenge","id":"1p Savings Challenge"},{"webSlug":"Account Security","icon":"🔒","displayName":"Account Security","id":"Account Security"},{"webSlug":"budgeting-overdrafts-savings","icon":"📊","displayName":"Pots, budgeting and saving","id":"overdrafts-and-savings"},{"webSlug":"year-in-monzo-2024","icon":"🎉","displayName":"Year in Monzo 2024","id":"Year in Monzo 2024"},{"webSlug":"overdrafts-loans","icon":"🏦","displayName":"Overdrafts and loans","id":"overdrafts_loans"},{"webSlug":"cashback","icon":"🤑","displayName":"Cashback","id":"cashback"},{"webSlug":"emergencies","icon":"🚨","displayName":"Emergencies","id":"emergencies"},{"webSlug":"monzo-extra","icon":"🎉","displayName":"Monzo Extra","id":"monzo-extra"},{"webSlug":"monzo-perks","icon":"🍩","displayName":"Monzo Perks","id":"monzo-perks"},{"webSlug":"monzo-max","icon":"🚀","displayName":"Monzo Max","id":"monzo-max"},{"webSlug":"monzo-card-pin","icon":"💳","displayName":"Monzo card and PIN ","id":"my-monzo-card-pin"},{"webSlug":"account-and-profile","icon":"👤","displayName":"Monzo account and profile","id":"monzo-account-and-profile"},{"webSlug":"monzo-for-under-16s","icon":"🧒","displayName":"Monzo for Under 16s","id":"monzo-for-under-16s"},{"webSlug":"Mortgages in Monzo","icon":"🏡","displayName":"Mortgage in Monzo","id":"Mortgage in Monzo"},{"webSlug":"payments-getting-started","icon":"💰","displayName":"Payments: getting started","id":"payments-getting-started"},{"webSlug":"payments-troubleshooting","icon":"🤔","displayName":"Payments: troubleshooting","id":"payments-troubleshooting"},{"webSlug":"payments-paying-monzobusiness","icon":"💬","displayName":"Payments: Paying a Monzo Business","id":"payments-paying-monzobusiness"},{"webSlug":"monzo-fraud-category","icon":"🕵️","displayName":"Fraud and staying safe online","id":"fraud-category"},{"webSlug":"monzo-with-friends","icon":"💑","displayName":"Monzo with Friends","id":"monzo-with-friends"},{"webSlug":"switching-to-monzo","icon":"💯","displayName":"Switching to Monzo","id":"switch-to-monzo"},{"webSlug":"travelling","icon":"✈","displayName":"Travelling with Monzo","id":"travelling-with-monzo"},{"webSlug":"joint-accounts","icon":"👭","displayName":"Joint accounts","id":"joint-accounts"},{"webSlug":"business-accounts-signup","icon":"💼","displayName":"Monzo Business: Opening an account","id":"business-accounts-signup"},{"webSlug":"business-accounts","icon":"💼","displayName":"Monzo Business: Make the most of your account","id":"business-accounts"},{"webSlug":"business-getpaid","icon":"💸","displayName":"Monzo Business: Get Paid","id":"business-getpaid"},{"webSlug":"monzo-plus","icon":"⭐️","displayName":"Monzo Plus ","id":"monzo-plus"},{"webSlug":"monzo-premium","icon":"🚀","displayName":"Monzo Premium","id":"monzo-premium"},{"webSlug":"your-needs","icon":"❤️","displayName":"Helping us understand your needs","id":"your-needs"},{"webSlug":"web-logging-in-to-the-app","icon":"📲","displayName":"Logging in ","id":"Logging-in-to-the-app"},{"webSlug":"monzo-flex","icon":"🤸🏽‍♀️","displayName":"Monzo Flex","id":"Monzo Flex"},{"webSlug":"legal-stuff","icon":"⚖️","displayName":"The legal stuff","id":"legal-stuff"},{"webSlug":" monzo-pensions","icon":"🌳","displayName":"Monzo Pension","id":"monzo-pensions"},{"webSlug":"service-quality-results","icon":"💬","displayName":"Service quality survey results","id":"service-quality-results"},{"webSlug":"investments","icon":"📈","displayName":"Investments","id":"investments"},{"webSlug":" monzo-pensions-transfers","icon":"🌳","displayName":"Monzo Pension Transfers","id":"monzo-pension-transfers"},{"webSlug":"isas","icon":"🍯","displayName":"ISAs","id":"ISAs"},{"webSlug":"book-of-money","icon":"📖","displayName":"The Book of Money","id":"book-of-money"},{"webSlug":"new-users-transactions","icon":"💬","displayName":"Transactions","id":"new-users-transactions"}],"subCategories":[{"fields":{"displayName":"Emergencies","id":"card-app-emergencies-section","countryCodes":["GBR","IRL"],"availableInLocale":true,"items":[{"fields":{"platforms":[{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}}],"id":"lost-damaged-stolen-card-web","countryCodes":["GBR","IRL"],"availableInLocale":true,"question":"Reporting a lost, damaged or stolen card","answer":"If your card’s lost, damaged or stolen it’s easy to order a new one. \n\n__Lost or damaged cards__\n1. Tap __Home__ in your app’s menu bar.\n2. Tap __Card__.\n3. Tap __Freeze__.\n5. Tap __Order a new card__ just below.\n6. Choose the reason you’re ordering a new card.\n\n__Stolen cards__\nIf your card’s been stolen, or you’ve seen transactions that don’t look right, make sure you’ve frozen your card until you get the new one.\n\nHere’s how to order it.\n\n1. Tap __Home__ in your app’s menu bar.\n2. Tap __Card__. \n3. Tap __Freeze__.\n4. Tap __Order a new card__ just below.\n5. Tap __I’ve been a victim of fraud or theft__.\n\n__Don’t have access to your Monzo app?__ \n\nYou can access Monzo Web to freeze your card. \n\nAccessing Monzo Web 💻\n1. Go to [web.monzo.com](https://web.monzo.com)\n2. Enter the email address linked to your Monzo account\n3. Check your email for a magic link to sign in\n\n__Still stuck?__\n\nYou can also call or email us, and we'll be able to help you from there.\n\n- [0800 802 1281](tel://08008021281) from the UK\n- [+44 20 3872 0620](tel://00442038720620) from abroad\n- [help@monzo.com](mailto:help@monzo.com)","rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"445MmwP7tYkke66kCk0Uuu","type":"Entry","createdAt":"2018-02-11T21:49:53.782Z","updatedAt":"2025-03-13T09:19:15.140Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":58,"revision":9,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Base Browsing Content - Makes articles visible for ALL customers in search results / \"See our help categories\"","ruleId":"base-browsing-content"}}],"webSlug":"monzo-card-lost-damaged-stolen","excludeFromOutsourcing":false,"isUrgent":true}},{"fields":{"platforms":[{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}}],"id":"card-app-pin-reminder-web","countryCodes":["GBR","IRL"],"availableInLocale":true,"question":"Getting a PIN reminder","answer":"Forgotten your PIN? No worries. Tap the button below to recover it.\n\n__You can also get a reminder of your PIN by following these steps:__\n\n- Tap the __‘Card’__ button on the affected account and you’ll see the option __‘Reveal PIN’__\n- Follow the steps (you'll need your card, your ID, and to take a selfie video)\n\nWe will never ask for your PIN, long card number or three digits from the back of your card, so please keep this a secret, even from us!\n\nOnce we've verified your identity we'll show you a reminder of your PIN.","rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"445MmwP7tYkke66kCk0Uuu","type":"Entry","createdAt":"2018-02-11T21:49:53.782Z","updatedAt":"2025-03-13T09:19:15.140Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":58,"revision":9,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Base Browsing Content - Makes articles visible for ALL customers in search results / \"See our help categories\"","ruleId":"base-browsing-content"}}],"webSlug":"dont-know-forgot-pin","excludeFromOutsourcing":false}},{"fields":{"platforms":[{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}}],"id":"recover-pin-web","countryCodes":["GBR","IRL"],"availableInLocale":true,"question":"Recovering your PIN","answer":"If you put the wrong PIN in too many times when making a payment, we block your card to keep it safe 🔒\n\nYou can recover your PIN by following these steps:\n\n- Tap the __‘Card’__ button on the affected account and you’ll see the option __‘Reveal PIN’__\n- Follow the steps (you'll need to take a selfie video)\n\nWe will never ask for your PIN, long card number or three digits from the back of your card, so please keep this a secret, even from us!\n\nOnce we've verified your identity we'll unblock your PIN, and show you a reminder of what it is.","rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"445MmwP7tYkke66kCk0Uuu","type":"Entry","createdAt":"2018-02-11T21:49:53.782Z","updatedAt":"2025-03-13T09:19:15.140Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":58,"revision":9,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Base Browsing Content - Makes articles visible for ALL customers in search results / \"See our help categories\"","ruleId":"base-browsing-content"}}],"webSlug":"monzo-card-blocked","excludeFromOutsourcing":false}},{"fields":{"platforms":[{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}}],"id":"app-pin-blocked-web","countryCodes":["GBR"],"availableInLocale":true,"question":"Unblocking your account","answer":"__How to get your PIN unblocked__\n\nIf you put the wrong PIN in too many times when transferring money or changing your account settings, we’ll block it to keep your account safe.\nTo reset it:\n\n1. tap the __Card__ button for the affected account – you’ll see the option __Reveal PIN__\n2. follow the steps – you’ll need to have your card and your ID ready to take a video so we can check it’s you making the request\n\nOnce we’ve checked your identity, we’ll unblock your PIN, and give you a reminder of what it is.\n\nRemember that we’ll never ask you for your PIN, long card number or the three digits from the back of your card. So please keep these a secret, even from us.","rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"AoLCtOZRbEgaUSAAIMWes","type":"Entry","createdAt":"2018-02-22T15:49:17.439Z","updatedAt":"2018-02-22T18:49:42.575Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":13,"revision":2,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Pin Blocked (app pin)","ruleId":"app.pin.blocked"}}],"webSlug":"account-blocked","excludeFromOutsourcing":false}},{"fields":{"platforms":[{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}}],"id":"emergencies-lost-phone-ios-web","countryCodes":["GBR"],"availableInLocale":true,"question":"Lost phone","answer":"If you’ve lost your phone and Monzo card, [Monzo Web](https://web.monzo.com/) lets you freeze your card and check your latest payments – so you can get back to normal faster.\n\n__Accessing Monzo Web 💻__\n\n1. Go to [web.monzo.com](https://web.monzo.com/)\n2. Enter the email address linked to your Monzo account\n3. Check your email for a magic link to sign in\n\n__Using Monzo Web 💁‍♀️__\n\nYou can use Monzo Web to:\n\n- Freeze and defrost your card\n- Find your recent payments\n- View all your accounts\n- Check your account balance\n\n__Still stuck?__\n\nYou can also call or email us, and we’ll be able to log you out of your Monzo account remotely.\n\n- [0800 802 1281](tel://08008021281) from the UK\n- [+44 20 3872 0620](tel://00442038720620) from abroad\n- [help@monzo.com](mailto:help@monzo.com)","rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"445MmwP7tYkke66kCk0Uuu","type":"Entry","createdAt":"2018-02-11T21:49:53.782Z","updatedAt":"2025-03-13T09:19:15.140Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":58,"revision":9,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Base Browsing Content - Makes articles visible for ALL customers in search results / \"See our help categories\"","ruleId":"base-browsing-content"}}],"webSlug":"lost-phone","excludeFromOutsourcing":false}},{"fields":{"platforms":[{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}}],"id":"emergencies-fraud-report-web","countryCodes":["GBR"],"availableInLocale":true,"question":"Reporting fraud","answer":"__Here's what you should do if you think you’ve been the victim of fraud:__\n\n__Freeze your card__\n1. Tap on the card you made the payment from \n2. Tap the Card button\n3. Tap Freeze card\n\nNo one can use your card now. You can unfreeze it any time you like.\n\n__Check the payment details__\n\nLook at the payment details in your feed and check if you recognise the amount, date and time of the payment, where it was made, or the merchant. Sometimes the information might not look right, but this doesn't mean it's fraud. If you aren't sure about the merchant information, chat with us in the app.\n\n__Check if it’s a subscription__\n\nIf you were charged for a subscription you thought you cancelled, it technically isn't fraud but we can still help. Go to the transaction, scroll to the bottom and tap 'Something wrong? Get help' and then dispute the transaction. Give as much info as possible so we can help.\n\n__Check if it’s someone you know__\n\nHave you given your card to a friend or family member recently? Could they have possibly made this payment? \n\n__Report Fraud__\n\nIf you've done all of the above and still don't recognise the transaction, then report the payment as potential fraud through the app. \n\n__Get in touch__\n1. Tap the Help icon in the menu bar\n2. Search Reporting fraud\n\n__What isn’t fraud__\n\nWhen the problem is something on this list, it’s probably not fraud. You should contact the merchant to try and settle the problem first:\n\n- problems with a bill\n- damaged goods\n- cancelled subscriptions (or if you signed up by mistake)\n- you’re treated unfairly by a company\n\n__Don't have access to your Monzo app?__\n\nYou can access Monzo Web to freeze your card and check your latest payments. \n\nAccessing Monzo Web 💻\n1. Go to [web.monzo.com](https://web.monzo.com)\n2. Enter the email address linked to your Monzo account\n3. Check your email for a magic link to sign in\n\nYou can also call or email us, and we'll be able to help you from there.\n\n- [0800 802 1281](tel://08008021281) from the UK\n- [+44 20 3872 0620](tel://00442038720620) from abroad\n- [help@monzo.com](mailto:help@monzo.com)","rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"445MmwP7tYkke66kCk0Uuu","type":"Entry","createdAt":"2018-02-11T21:49:53.782Z","updatedAt":"2025-03-13T09:19:15.140Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":58,"revision":9,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Base Browsing Content - Makes articles visible for ALL customers in search results / \"See our help categories\"","ruleId":"base-browsing-content"}}],"webSlug":"report-fraud","excludeFromOutsourcing":false}},{"fields":{"platforms":[{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}}],"id":"card-basics-nearest-atm-web","countryCodes":["GBR","IRL"],"availableInLocale":true,"question":"Taking out cash with your Monzo card","answer":"You can use your card at any Mastercard ATM (you should be able to see the small Mastercard logo on it). [Find your nearest Mastercard ATM](https://www.mastercard.co.uk/en-gb/personal/get-support/find-nearest-atm.html).","rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"445MmwP7tYkke66kCk0Uuu","type":"Entry","createdAt":"2018-02-11T21:49:53.782Z","updatedAt":"2025-03-13T09:19:15.140Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":58,"revision":9,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Base Browsing Content - Makes articles visible for ALL customers in search results / \"See our help categories\"","ruleId":"base-browsing-content"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"4kudcjAnoQyO0gKQ0s6I80","type":"Entry","createdAt":"2018-02-22T15:52:53.848Z","updatedAt":"2018-02-23T10:34:15.123Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":8,"revision":2,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Abroad","ruleId":"location.abroad"}}],"webSlug":"take-out-cash-atm-locator","excludeFromOutsourcing":false}},{"fields":{"platforms":[{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}}],"id":"found-monzo-card-web","countryCodes":["GBR"],"availableInLocale":true,"question":"I've found someone's Monzo card","answer":"If you've found someone's Monzo card, please let us know so we can replace it for them.\n\n**I’ve found a Monzo card by itself**\n\n**If you’re a Monzo customer**, here’s how to get in touch:\n\n1. Tap the __Help__ icon on the bottom right of your Home screen\n2. Search ‘I've found someone's Monzo card’ in the search bar at the top of your screen\n3. Tap __Get in touch__ at the bottom of the article\n4. Tell us the name on the card\n\nIf you're not a Monzo customer, please email the name on the card to (help@monzo.com)[help@monzo.com] instead.\n\nEither way, once you've reported the card as lost, please cut the card up – making sure you snip right through the magnetic stripe and chip.\n\n**I've found a Monzo card with someone's other belongings**\n\nFound a Monzo card with a purse or wallet? Please leave them at a safe place (like a police station) and then follow the same instructions as above (or call us on 0800 802 1281 if you’re in the UK or +44 20 3872 0620 from abroad)\u003e\n\nThanks so much for your help!\n","rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"445MmwP7tYkke66kCk0Uuu","type":"Entry","createdAt":"2018-02-11T21:49:53.782Z","updatedAt":"2025-03-13T09:19:15.140Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":58,"revision":9,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Base Browsing Content - Makes articles visible for ALL customers in search results / \"See our help categories\"","ruleId":"base-browsing-content"}}],"webSlug":"found-monzo-card-web","excludeFromOutsourcing":false,"copLabel":"account-management","isUrgent":false}}],"webSlug":"emergencies"}}],"currentPage":"emergencies","countryCodes":["GBR","IRL"]},"__N_SSG":true},"page":"/help/[category]","query":{"category":"emergencies"},"buildId":"Zb_xkkjr6MLwwLkPriORQ","isFallback":false,"gsp":true,"scriptLoader":[]}</script></body></html>