GENEWIZ | Dropbox FAQs

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href='/en/Public/Services/Next-Generation-Sequencing/Standalone-NGS-Solutions' style='color:#585F69;font-size:14px'>Sequencing Only<br></a></li><li><a href='/en/Public/Services/Next-Generation-Sequencing/Whole-Genome-Sequencing' style='color:#585F69;font-size:14px'>Whole Genome Sequencing</a></li><li><a href='/en/Public/Services/Next-Generation-Sequencing/High-Throughput-Genotyping' style='color:#585F69;font-size:14px'>CRISPR Validation</a></li><li><a href='/en/Public/Services/Next-Generation-Sequencing/Targeted-Resequencing-Panels' style='color:#585F69;font-size:14px'>Targeted Sequencing</a></li><li><a href='/en/Public/Services/Next-Generation-Sequencing/Metagenomics-Solutions' style='color:#585F69;font-size:14px'>Metagenomics </a></li><li><a href='/en/Public/Services/Next-Generation-Sequencing/Epigenomics' style='color:#585F69;font-size:14px'>Epigenomics</a></li><li><a href='/en/Public/Services/Next-Generation-Sequencing/Antibody-Discovery' style='color:#585F69;font-size:14px'>Antibody Discovery <sup style="color:#826ec3; font-weight: bold;">NEW</sup></a></li><li><a href='/en/Public/Services/Next-Generation-Sequencing/Immunogenomics' style='color:#585F69;font-size:14px'>Immunogenomics</a></li><li><a href='/en/Public/Services/Next-Generation-Sequencing/Digital-Spatial-Profiling' style='color:#585F69;font-size:14px'>Digital Spatial Profiling</a></li><li><a href='/en/Public/Services/Next-Generation-Sequencing/AAV-Genome-Sequencing' style='color:#585F69;font-size:14px'>AAV Genome Sequencing</a></li><li><a href='/en/Public/Services/Next-Generation-Sequencing/Whole-Plasmid-Sequencing-Plasmid-EZ' style='color:#585F69;font-size:14px'>Whole Plasmid Sequencing: Plasmid-EZ <sup style="color:#826ec3; font-weight: bold;">NEW</sup></a></li></ul></div><div class='col-md-3 '><ul class='list-unstyled'><li><a class='GColor' href='/en/Public/Services/Sanger-Sequencing' style='color:#826ec3;font-size:17px'>Sanger Sequencing</a></li><li><a href='/en/Public/Services/Sanger-Sequencing/Sanger-EZ' style='color:#585F69;font-size:14px'>Sanger-EZ <sup style="color:#826ec3; font-weight: bold;">NEW</sup></a></li><li><a href='/en/Public/Services/Sanger-Sequencing/AAV-ITR' style='color:#585F69;font-size:14px'>AAV-ITR Sanger Sequencing</a></li><li><a href='/en/Public/Services/Sanger-Sequencing/Purified-Templates' style='color:#585F69;font-size:14px'>Purified Templates</a></li><li><a href='/en/Public/Services/Sanger-Sequencing/Difficult-Template-Sequencing' style='color:#585F69;font-size:14px'>Difficult Template Sequencing</a></li><li><a href='/en/Public/Services/Sanger-Sequencing/Direct-Colony-Sequencing' style='color:#585F69;font-size:14px'>Direct Colony Sequencing</a></li><li><a href='/en/Public/Services/Sanger-Sequencing/PCR-Purification' style='color:#585F69;font-size:14px'>PCR Purification</a></li><li><a href='/en/Public/Services/Sanger-Sequencing/Primer-Walking' style='color:#585F69;font-size:14px'>Primer Walking</a></li><br><li><a class='GColor' href='/en/Public/Services/Molecular-Genetics' style='color:#826ec3;font-size:17px'>PCR + Sanger Services</a></li><li><a href='/en/Public/Services/Molecular-Genetics/Bacterial-and-Fungal-Identification' style='color:#585F69;font-size:14px'>Bacterial and Fungal Identification</a></li><li><a href='/en/Public/Services/Molecular-Genetics/Mutation-Analysis' style='color:#585F69;font-size:14px'>Mutation Analysis</a></li><li><a href='/en/Public/Services/Molecular-Genetics/SNP-Genotyping' style='color:#585F69;font-size:14px'>SNP Genotyping</a></li><li><a href='/en/Public/Services/Molecular-Genetics/PCR-Plus-Sequencing-CRISPR-Analysis-Package' style='color:#585F69;font-size:14px'>PCR Plus Sequencing CRISPR Analysis Package</a></li><li><a href='/en/Public/Services/Molecular-Genetics/cDNA-Verification' style='color:#585F69;font-size:14px'>Confirmatory Sequencing & Cell Bank Characterization</a></li><li><a href='/en/Public/Services/Molecular-Genetics/Yeast-Colony-Sequencing' style='color:#585F69;font-size:14px'>Yeast Colony Sequencing</a></li><li><a href='/en/Public/Services/Molecular-Genetics/Fragment-Analysis' style='color:#585F69;font-size:14px'>Fragment Analysis</a></li><li><a href='/en/Public/Services/Molecular-Genetics/PCR-Solutions' style='color:#585F69;font-size:14px'>Quantitative PCR & Digital PCR <sup style="color:#826ec3;"><strong>NEW </strong></sup></a></li><li><a href='/en/Public/Services/Molecular-Genetics/Nucleic-Acid-Extraction' style='color:#585F69;font-size:14px'>Nucleic Acid Extraction</a></li></ul></div><div class='col-md-3 '><ul class='list-unstyled'><li><a class='GColor' href='/en/Public/Services/Gene-Synthesis' style='color:#826ec3;font-size:17px'>DNA & RNA Synthesis</a></li><li><a href='/en/Public/Services/Gene-Synthesis/Gene-Synthesis' style='color:#585F69;font-size:14px'>Gene Synthesis</a></li><li><a href='/en/Public/Services/Gene-Synthesis/Antibody-DNA-Synthesis' style='color:#585F69;font-size:14px'>Antibody Synthesis</a></li><li><a href='/en/Public/Services/Gene-Synthesis/AAV-Plasmid-Synthesis' style='color:#585F69;font-size:14px'>AAV Plasmid Synthesis</a></li><li><a href='/en/Public/Services/Gene-Synthesis/Gene-Fragments' style='color:#585F69;font-size:14px'>Gene Fragments</a></li><li><a href='/en/Public/Services/Gene-Synthesis/CRISPR-Construct-Synthesis' style='color:#585F69;font-size:14px'>CRISPR Construct Synthesis</a></li><li><a href='/en/Public/Services/Gene-Synthesis/Synthetic-DNA-Libraries' style='color:#585F69;font-size:14px'>Synthetic DNA Libraries</a></li><li><a href='/en/Public/Services/Gene-Synthesis/Single-Stranded-DNA-Synthesis' style='color:#585F69;font-size:14px'>ssDNA Synthesis</a></li><li><a href='/en/Public/Services/Gene-Synthesis/DNA-Cloning' style='color:#585F69;font-size:14px'>DNA Cloning</a></li><li><a href='/en/Public/Services/Gene-Synthesis/Site-Directed-Mutagenesis' style='color:#585F69;font-size:14px'>Site-Directed Mutagenesis<br></a></li><li><a href='/en/Public/Services/Gene-Synthesis/Viral-Package' style='color:#585F69;font-size:14px'>Viral Packaging <sup style="color:#826ec3;"><strong>NEW </strong></sup></a></li><li><a href='/en/Public/Services/Gene-Synthesis/Recombinant-Antibody-Production' style='color:#585F69;font-size:14px'>Recombinant Antibody Production <sup style="color:#826ec3;"><strong>NEW </strong></sup></a></li><li><a href='/en/Public/Services/Gene-Synthesis/Custom-mRNA-Synthesis' style='color:#585F69;font-size:14px'>Custom mRNA Synthesis <sup style="color:#826ec3; font-weight: bold;">NEW</sup></a></li><br><li><a class='GColor' href='/en/Public/Services/Oligo' style='color:#826ec3;font-size:17px'>Oligo Synthesis Services</a></li><li><a href='/en/Public/Services/Oligo/Overnight-DNA-Oligos' style='color:#585F69;font-size:14px'>Overnight DNA Oligos</a></li><li><a href='/en/Public/Services/Oligo/Custom-DNA-and-RNA-Oligos' style='color:#585F69;font-size:14px'>Custom DNA and RNA Oligos</a></li><li><a href='/en/Public/Services/Oligo/Oligo-Retained-for-Sanger-Sequencing' style='color:#585F69;font-size:14px'>Oligo Retained for Sanger Sequencing</a></li></ul></div><div class='col-md-3 '><ul class='list-unstyled'><li><a class='GColor' href='/en/Public/Services/Plasmid-DNA-Prep' style='color:#826ec3;font-size:17px'>Plasmid DNA Preparation</a></li><li><a href='/en/Public/Services/Plasmid-DNA-Prep/Standard' style='color:#585F69;font-size:14px'>Standard Plasmid DNA Prep</a></li><li><a href='/en/Public/Services/Plasmid-DNA-Prep/Targeted-Yield' style='color:#585F69;font-size:14px'>Targeted Yield Plasmid DNA Prep</a></li><li><a href='/en/Public/Services/Plasmid-DNA-Prep/AAV-Plasmid-Preparation' style='color:#585F69;font-size:14px'>AAV Plasmid Preparation</a></li><br><li><a class='GColor' href='/en/Public/Services/Clinical-Services' style='color:#826ec3;font-size:17px'>PreClinical and Clinical Services</a></li><li><a href='/en/Public/Services/Clinical-Services/Clinical-Services-Overview' style='color:#585F69;font-size:14px'>Clinical Services</a></li><li><a href='/en/Public/Services/Clinical-Services/Microarray-Solutions' style='color:#585F69;font-size:14px'>Microarray Solutions <sup style="color:#826ec3; font-weight: bold;">NEW</sup></a></li><li><a href='/en/Public/Services/Clinical-Services/CLIA-Variant-Confirmation' style='color:#585F69;font-size:14px'>CLIA Variant Confirmation (PCR + Sanger)</a></li><li><a href='/en/Public/Services/Clinical-Services/CLIA-Sanger-Sequencing' style='color:#585F69;font-size:14px'>CLIA Sanger Sequencing</a></li><li><a href='/en/Public/Services/Clinical-Services/CLIA-Whole-Exome-Sequencing' style='color:#585F69;font-size:14px'>CLIA Whole Exome Sequencing</a></li><li><a href='/en/Public/Services/Clinical-Services/CLIA-Whole-Genome-Sequencing' style='color:#585F69;font-size:14px'>CLIA Whole Genome Sequencing</a></li><li><a href='/en/Public/Services/Clinical-Services/Regulatory' style='color:#585F69;font-size:14px'>GLP-Compliant Overview</a></li><li><a href='/en/Public/Services/Clinical-Services/GLP-compliant-Confirmatory-Sequencing' style='color:#585F69;font-size:14px'>GLP Confirmatory Sequencing</a></li><li><a href='/en/Public/Services/Clinical-Services/GLP-compliant-SNP-Mutation-Analysis' style='color:#585F69;font-size:14px'>GLP SNP Mutation Analysis</a></li><li><a href='/en/Public/Services/Clinical-Services/GLP-compliant-Plasmid-Prep' style='color:#585F69;font-size:14px'>GLP Plasmid Prep</a></li><li><a href='/en/Public/Services/Clinical-Services/Nucleic-Acid-Extraction' style='color:#585F69;font-size:14px'>GLP Nucleic Acid Extraction</a></li><li><a href='/en/Public/Services/Clinical-Services/Biofluid-Processing-Overview' style='color:#585F69;font-size:14px'>Biofluid Processing</a></li><li><a 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</div> <div class="col-md-3" style="cursor:pointer;padding-top:20px;padding-bottom:20px;" onclick="location.href = '/en/Public/Services/Molecular-Genetics/Fragment-Analysis'"> <div class="row headline-center margin-bottom-10"> <img src="/-/media/Images/Home/icons/Purple-Icons/Fragment-Analysis_110x210_Purple.ashx?h=110&la=en&w=210&hash=8D25CD819A79D3F5C6E2F66CE25B9A22E0E421A9" alt="" width="210" height="110" /> </div> <div class="row headline-center"> Fragment Analysis </div> </div> <div class="col-md-3" style="cursor:pointer;padding-top:20px;padding-bottom:20px;" onclick="location.href = '/en/Public/Services/Molecular-Genetics/PCR-Solutions'"> <div class="row headline-center margin-bottom-10"> </div> <div class="row headline-center"> Quantitative PCR & Digital PCR <sup style="color:#826ec3;"><strong>NEW </strong></sup> </div> </div> </div> </div> </div> </li> </ul> </li> <li class="dropdown mega-menu-fullwidth"> <a href="/en/Public/Services/Gene-Synthesis" class="dropdown-toggle" data-toggle="dropdown" style="color: #585f69;padding-left:5px;padding-right:5px;top:20px; font-size:11px;"> DNA & RNA Synthesis </a> <ul class="dropdown-menu"> <li> <div class="mega-menu-content disable-icons"> <div class="container"> <div class="row "> <div class="col-md-3" style="cursor:pointer;padding-top:20px;padding-bottom:20px;" onclick="location.href = '/en/Public/Services/Gene-Synthesis/Gene-Synthesis'"> <div class="row headline-center margin-bottom-10"> <img src="/-/media/Images/Home/icons/Purple-Icons/gene-synthesis-standard_110x210_Purple.ashx?h=110&la=en&w=210&hash=9589F8499B1EAED1BCE995CD181603727F3476A8" alt="" width="210" height="110" /> </div> <div class="row headline-center"> Gene Synthesis </div> </div> <div class="col-md-3" style="cursor:pointer;padding-top:20px;padding-bottom:20px;" onclick="location.href = '/en/Public/Services/Gene-Synthesis/Antibody-DNA-Synthesis'"> <div class="row headline-center margin-bottom-10"> </div> <div class="row headline-center"> Antibody Synthesis </div> </div> <div class="col-md-3" style="cursor:pointer;padding-top:20px;padding-bottom:20px;" onclick="location.href = '/en/Public/Services/Gene-Synthesis/AAV-Plasmid-Synthesis'"> <div class="row headline-center margin-bottom-10"> <img src="/-/media/Images/Home/icons/Purple-Icons/GWZ_NGS_WGS_Web_Icon_Purple.ashx?h=111&la=en&w=211&hash=575FF0ADB583ABD8C22E3A9657928E65B4D56174" alt="RNA Seq" width="211" height="111" /> </div> <div class="row headline-center"> AAV Plasmid Synthesis </div> </div> <div class="col-md-3" style="cursor:pointer;padding-top:20px;padding-bottom:20px;" onclick="location.href = '/en/Public/Services/Gene-Synthesis/Gene-Fragments'"> <div class="row headline-center margin-bottom-10"> <img src="/-/media/Images/Home/icons/Purple-Icons/Fragment-Gene_Web-Icon-Service_Purple_DESIGN.ashx?h=111&la=en&w=211&hash=8B6C44621515B4D66E237B533867CEBF28597388" alt="" width="211" height="111" /> </div> <div class="row headline-center"> Gene Fragments </div> </div> <div class="col-md-3" style="cursor:pointer;padding-top:20px;padding-bottom:20px;" onclick="location.href = '/en/Public/Services/Gene-Synthesis/CRISPR-Construct-Synthesis'"> <div class="row headline-center margin-bottom-10"> <img src="/-/media/Images/Home/icons/Purple-Icons/CRISPR_Icon_Purple.ashx?h=331&la=en&w=631&hash=541C101EA97AEBCA8EA962D36AD2922CB35FE460" alt="crispr construct" width="631" height="331" /> </div> <div class="row headline-center"> CRISPR Construct Synthesis </div> </div> <div class="col-md-3" style="cursor:pointer;padding-top:20px;padding-bottom:20px;" onclick="location.href = '/en/Public/Services/Gene-Synthesis/Single-Stranded-DNA-Synthesis'"> <div class="row headline-center margin-bottom-10"> <img src="/-/media/Images/Home/icons/Purple-Icons/ssDNA_110x210_Purple.ashx?h=110&la=en&w=210&hash=57E43E64A21720B80BF2A5746483D5BBBB17A254" alt="" width="210" height="110" /> </div> <div class="row headline-center"> ssDNA Synthesis </div> </div> <div class="col-md-3" style="cursor:pointer;padding-top:20px;padding-bottom:20px;" onclick="location.href = '/en/Public/Services/Gene-Synthesis/DNA-Cloning'"> <div class="row headline-center margin-bottom-10"> <img src="/-/media/Images/Home/icons/Purple-Icons/cloning_110x210_Purple.ashx?h=110&la=en&w=210&hash=5F857E11BC24AF4E76D2A29E7A4704BDE297B307" alt="" width="210" height="110" /> </div> <div class="row headline-center"> DNA Cloning </div> </div> <div class="col-md-3" style="cursor:pointer;padding-top:20px;padding-bottom:20px;" onclick="location.href = '/en/Public/Services/Gene-Synthesis/Site-Directed-Mutagenesis'"> <div class="row headline-center margin-bottom-10"> <img src="/-/media/Images/Home/icons/Purple-Icons/mutagenesis_110x210_Purple.ashx?h=110&la=en&w=210&hash=738C433B319554ECF88933576FF0816CFCEDDEE2" alt="" width="210" height="110" /> </div> <div class="row headline-center"> Site-Directed Mutagenesis<br> </div> </div> <div class="col-md-3" style="cursor:pointer;padding-top:20px;padding-bottom:20px;" onclick="location.href = '/en/Public/Services/Gene-Synthesis/Viral-Package'"> <div class="row headline-center margin-bottom-10"> <img src="/-/media/Images/Lentivirus-Packaging-Purple---Viral-packaging.ashx?h=505&la=en&w=505&hash=5B796283B0454DE108B6C7D977BB10EC52633DE8" alt="" width="505" height="505" /> </div> <div class="row headline-center"> Viral Packaging <sup style="color:#826ec3;"><strong>NEW </strong></sup> </div> </div> <div class="col-md-3" style="cursor:pointer;padding-top:20px;padding-bottom:20px;" onclick="location.href = '/en/Public/Services/Gene-Synthesis/Recombinant-Antibody-Production'"> <div class="row headline-center margin-bottom-10"> <img src="/-/media/Images/Antibody-Services.ashx?h=204&la=en&w=247&hash=0CF3B7E0147E6E5EC28A2B034181B0255773B79E" alt="" width="247" height="204" /> </div> <div class="row headline-center"> Recombinant Antibody Production <sup style="color:#826ec3;"><strong>NEW </strong></sup> </div> </div> <div class="col-md-3" style="cursor:pointer;padding-top:20px;padding-bottom:20px;" onclick="location.href = '/en/Public/Services/Gene-Synthesis/Custom-mRNA-Synthesis'"> <div class="row headline-center margin-bottom-10"> <img src="/-/media/Images/Antibody-Services.ashx?h=204&la=en&w=247&hash=0CF3B7E0147E6E5EC28A2B034181B0255773B79E" alt="" width="247" height="204" /> </div> <div class="row headline-center"> Custom mRNA Synthesis <sup style="color:#826ec3; font-weight: bold;">NEW</sup> </div> </div> </div> </div> </div> </li> </ul> </li> <li class="dropdown mega-menu-fullwidth"> <a href="/en/Public/Services/Oligo" class="dropdown-toggle" data-toggle="dropdown" style="color: #585f69;padding-left:5px;padding-right:5px;top:20px; font-size:11px;"> Oligo Synthesis Services </a> <ul class="dropdown-menu"> <li> <div class="mega-menu-content disable-icons"> <div class="container"> <div class="row "> <div class="col-md-3" style="cursor:pointer;padding-top:20px;padding-bottom:20px;" onclick="location.href = '/en/Public/Services/Oligo/Overnight-DNA-Oligos'"> <div class="row headline-center margin-bottom-10"> <img src="/-/media/Images/Home/icons/Purple-Icons/oligo-rapid-210_Purple.ashx?h=110&la=en&w=210&hash=590094F4AFF45814A7315E8AF6D90CD13DD66370" alt="Oligo Synthesis" width="210" height="110" /> </div> <div class="row headline-center"> Overnight DNA Oligos </div> </div> <div class="col-md-3" style="cursor:pointer;padding-top:20px;padding-bottom:20px;" onclick="location.href = '/en/Public/Services/Oligo/Custom-DNA-and-RNA-Oligos'"> <div class="row headline-center margin-bottom-10"> <img src="/-/media/Images/Home/icons/Purple-Icons/oligo---Custom_Purple.ashx?h=110&la=en&w=210&hash=0C8C3A8EFB03837C2E5E39464569FC44FF912567" alt="Oligo Synthesis" width="210" height="110" /> </div> <div class="row headline-center"> Custom DNA and RNA Oligos </div> </div> <div class="col-md-3" style="cursor:pointer;padding-top:20px;padding-bottom:20px;" onclick="location.href = '/en/Public/Services/Oligo/Oligo-Retained-for-Sanger-Sequencing'"> <div class="row headline-center margin-bottom-10"> <img src="/-/media/Images/Home/icons/Purple-Icons/oligo-overview_110x210_Purple.ashx?h=110&la=en&w=210&hash=8DE6E33AFFEDA659BD0739BDF0B5C1A000F5555B" alt="Oligo Synthesis" width="210" height="110" /> </div> <div class="row headline-center"> Oligo Retained for Sanger Sequencing </div> </div> </div> </div> </div> </li> </ul> </li> <li class="dropdown mega-menu-fullwidth"> <a href="/en/Public/Services/Plasmid-DNA-Prep" class="dropdown-toggle" data-toggle="dropdown" style="color: #585f69;padding-left:5px;padding-right:5px;top:20px; font-size:11px;"> Plasmid DNA Preparation </a> <ul class="dropdown-menu"> <li> <div class="mega-menu-content disable-icons"> <div class="container"> <div class="row "> <div class="col-md-3" style="cursor:pointer;padding-top:20px;padding-bottom:20px;" onclick="location.href = '/en/Public/Services/Plasmid-DNA-Prep/Standard'"> <div class="row headline-center margin-bottom-10"> <img src="/-/media/Images/Home/icons/Purple-Icons/plasmid-prep-overview_110x210_Purple.ashx?h=110&la=en&w=210&hash=D542B9BF1106F547CB84A8011F635AD43B95653A" alt="" width="210" height="110" /> </div> <div class="row headline-center"> Standard Plasmid DNA Prep </div> </div> <div class="col-md-3" style="cursor:pointer;padding-top:20px;padding-bottom:20px;" onclick="location.href = '/en/Public/Services/Plasmid-DNA-Prep/Targeted-Yield'"> <div class="row headline-center margin-bottom-10"> <img src="/-/media/Images/Home/icons/Purple-Icons/light-blue-targeted-yield-prep_110_Purple.ashx?h=111&la=en&w=210&hash=877C30C274AC7E0625DFF49201FF41E769C9D62D" alt="" width="210" height="111" /> </div> <div class="row headline-center"> Targeted Yield Plasmid DNA Prep </div> </div> <div class="col-md-3" style="cursor:pointer;padding-top:20px;padding-bottom:20px;" onclick="location.href = '/en/Public/Services/Plasmid-DNA-Prep/AAV-Plasmid-Preparation'"> <div class="row headline-center margin-bottom-10"> <img src="/-/media/Images/Home/icons/Purple-Icons/AAV_Prep_Service_Icon_Purple.ashx?h=100&la=en&w=110&hash=AD8BA067F9561F24A7F70BB7314C04B99ABBE3EA" alt="" width="110" height="100" /> </div> <div class="row headline-center"> AAV Plasmid Preparation </div> </div> </div> </div> </div> </li> </ul> </li> <li class="dropdown mega-menu-fullwidth"> <a href="/en/Public/Services/Clinical-Services" class="dropdown-toggle" data-toggle="dropdown" style="color: #585f69;padding-left:5px;padding-right:5px;top:20px; font-size:11px;"> PreClinical and Clinical Services </a> <ul class="dropdown-menu"> <li> <div class="mega-menu-content disable-icons"> <div class="container"> <div class="row "> <div class="col-md-3" style="cursor:pointer;padding-top:20px;padding-bottom:20px;" onclick="location.href = '/en/Public/Services/Clinical-Services/Clinical-Services-Overview'"> <div class="row headline-center margin-bottom-10"> </div> <div class="row headline-center"> Clinical Services </div> </div> <div class="col-md-3" style="cursor:pointer;padding-top:20px;padding-bottom:20px;" onclick="location.href = '/en/Public/Services/Clinical-Services/Microarray-Solutions'"> <div class="row headline-center margin-bottom-10"> </div> <div class="row headline-center"> Microarray Solutions <sup style="color:#826ec3; font-weight: bold;">NEW</sup> </div> </div> <div class="col-md-3" style="cursor:pointer;padding-top:20px;padding-bottom:20px;" onclick="location.href = '/en/Public/Services/Clinical-Services/CLIA-Variant-Confirmation'"> <div class="row headline-center margin-bottom-10"> </div> <div class="row headline-center"> CLIA Variant Confirmation (PCR + Sanger) </div> </div> <div class="col-md-3" style="cursor:pointer;padding-top:20px;padding-bottom:20px;" onclick="location.href = '/en/Public/Services/Clinical-Services/CLIA-Sanger-Sequencing'"> <div class="row headline-center margin-bottom-10"> </div> <div class="row headline-center"> CLIA Sanger Sequencing </div> </div> <div class="col-md-3" style="cursor:pointer;padding-top:20px;padding-bottom:20px;" onclick="location.href = '/en/Public/Services/Clinical-Services/CLIA-Whole-Exome-Sequencing'"> <div class="row headline-center margin-bottom-10"> </div> <div class="row headline-center"> CLIA Whole Exome Sequencing </div> </div> <div class="col-md-3" style="cursor:pointer;padding-top:20px;padding-bottom:20px;" onclick="location.href = '/en/Public/Services/Clinical-Services/CLIA-Whole-Genome-Sequencing'"> <div class="row headline-center margin-bottom-10"> </div> <div class="row headline-center"> CLIA Whole Genome Sequencing </div> </div> <div class="col-md-3" style="cursor:pointer;padding-top:20px;padding-bottom:20px;" onclick="location.href = '/en/Public/Services/Clinical-Services/Regulatory'"> <div class="row headline-center margin-bottom-10"> <img src="/-/media/Images/Home/icons/Purple-Icons/GLP-compliant-Confirmatory-Sequencing_110x210_Purple.ashx?h=110&la=en&w=210&hash=6E17481E2B90ACF9B7789BF343BD5E801683A447" alt="" width="210" height="110" /> </div> <div class="row headline-center"> GLP-Compliant Overview </div> </div> <div class="col-md-3" style="cursor:pointer;padding-top:20px;padding-bottom:20px;" onclick="location.href = '/en/Public/Services/Clinical-Services/GLP-compliant-Confirmatory-Sequencing'"> <div class="row headline-center margin-bottom-10"> <img src="/-/media/Images/Home/icons/Purple-Icons/GLP-compliant-Confirmatory-Sequencing_110x210_Purple.ashx?h=110&la=en&w=210&hash=6E17481E2B90ACF9B7789BF343BD5E801683A447" alt="" width="210" height="110" /> </div> <div class="row headline-center"> GLP Confirmatory Sequencing </div> </div> <div class="col-md-3" style="cursor:pointer;padding-top:20px;padding-bottom:20px;" onclick="location.href = '/en/Public/Services/Clinical-Services/GLP-compliant-SNP-Mutation-Analysis'"> <div class="row headline-center margin-bottom-10"> <img src="/-/media/Images/Home/icons/Purple-Icons/GLP-compliant-SNP-Mutation-Analysis_110x210_Purple.ashx?h=110&la=en&w=210&hash=FEC877C60D6900DA782A8BA4A89823B016285E0F" alt="" width="210" height="110" /> </div> <div class="row headline-center"> GLP SNP Mutation Analysis </div> </div> <div class="col-md-3" style="cursor:pointer;padding-top:20px;padding-bottom:20px;" onclick="location.href = '/en/Public/Services/Clinical-Services/GLP-compliant-Plasmid-Prep'"> <div class="row headline-center margin-bottom-10"> <img src="/-/media/Images/Home/icons/Purple-Icons/GLP-compliant-plasmid-prep_110x210_Purple.ashx?h=110&la=en&w=210&hash=50C0A6163387BD975BB09982BC5B1DBDCFCD5404" alt="" width="210" height="110" /> </div> <div class="row headline-center"> GLP Plasmid Prep </div> </div> <div class="col-md-3" style="cursor:pointer;padding-top:20px;padding-bottom:20px;" onclick="location.href = '/en/Public/Services/Clinical-Services/Nucleic-Acid-Extraction'"> <div class="row headline-center margin-bottom-10"> <img src="/-/media/Images/Home/icons/Purple-Icons/Nucleic-Acid-Extraction_110x210_Purple.ashx?h=110&la=en&w=210&hash=9C72E25F36E011F6ACD2D7CFB169F12713A6596D" alt="" width="210" height="110" /> </div> <div class="row headline-center"> GLP Nucleic Acid Extraction </div> </div> <div class="col-md-3" style="cursor:pointer;padding-top:20px;padding-bottom:20px;" onclick="location.href = '/en/Public/Services/Clinical-Services/Biofluid-Processing-Overview'"> <div class="row headline-center margin-bottom-10"> </div> <div class="row headline-center"> Biofluid Processing </div> </div> <div class="col-md-3" style="cursor:pointer;padding-top:20px;padding-bottom:20px;" onclick="location.href = '/en/Public/Services/Clinical-Services/CLIA-Integration-Site-Analysis'"> <div class="row headline-center margin-bottom-10"> </div> <div class="row headline-center"> CLIA Integration Site Analysis <sup style="color:#826ec3; font-weight: bold;">NEW</sup> </div> </div> </div> </div> </div> </li> </ul> </li> </ul> </div> </div> </div> </div>  </div>  <br /><br /> <div class="headline-center Rich-Text-Edit-Area"> <br /> <br /> <style type="text/css"> body { margin: 0; } .workflow-container { width: 85%; margin: 0 auto; text-align: center; } .workflow-step { display: inline-block; vertical-align: top; text-align: center; width: 19%; padding: 10px; margin: 0 auto; } .workflow-step p { font-size: 15px; } .workflow-step img { display: inline-block; vertical-align: center; text-align: center; } @media only screen and (max-width: 1200px) { .workflow-step { width: 90%; .workflow-step img { width: 90%; } } </style> <div class="workflow-container"> <h1>Azenta Life Sciences Dropbox FAQs<br /> <br /> </h1> <h2>Dropbox Process Step by Step</h2> <div class="workflow-container"> <div class="workflow-step"> <h3>1. Select dropbox during order checkout</h3> <img alt="" src="/-/media/Images/Select_Dropbox.ashx?la=en&hash=D9A056CD76E321B78E2F857529D86EFBEB8C3394" style="width: 150px;" /> </div> <div class="workflow-step"> <h3>2. Courier is notified pickup is needed</h3> <img alt="" src="/-/media/Images/FAQ/Courier_Notification.ashx?w=200&la=en&hash=90D014014937FBC25124B3365DA4E1F82BF1F99D" style="width: 150px;" /></div> <div class="workflow-step"> <h3>3. Place sample in dropbox before latest drop off</h3> <img alt="" src="/-/media/Images/Home/icons/Purple-Icons/Dropbox_Icon_210x110_Grey_Purple_DESIGN.ashx?w=200&la=en&hash=05803C2DFDA4344228F9F99DCD07BFEE6C96257A" style="width: 150px;" /> </div> <div class="workflow-step"> <h3>4. Courier arrives at or after pickup time to collect</h3> <img alt="" src="/-/media/Images/FAQ/Courier_Arrives.ashx?w=200&la=en&hash=C73BF38BF42FC450329834F2F3D69DE01E3A0F01" style="width: 150px;" /></div> <div class="workflow-step"> <h3>5. Sample arrive at Azenta</h3> <img alt="" src="/-/media/Images/Home/icons/Purple-Icons/Sample_Arrive.ashx?w=150&la=en&hash=7A161EA20DA5506AD8E21C1E037D302808A33D74" style="width: 150px;" /></div> <p> </p> <p class="workflow-step"> </p> <p class="workflow-step"> </p> <ol style="text-align: left; list-style-type: ;"> <li>Create an online order. At checkout, select the dropbox you would like to use. (Be sure your order is submitted before the indicated latest drop off time if you would like pickup on the date of submission! Otherwise, your order will be picked up the following day.).</li> <li>Once your online order is submitted, a courier will automatically be notified that a pickup is needed.</li> <li>Place your samples, along with a copy of your order receipt, in the dropbox before the latest drop off time. </li> <li>Courier or Dropbox Host arrives at the dropbox at or after the pickup time (up to ~an hour after listed time).</li> <li>Courier retrieves samples from the box and sends/brings them to Azenta Life Sciences.</li> </ol> <p style="text-align:left;"> </p> <p style="text-align: center;"><strong><span>Common Terms</span></strong></p> <ul style="list-style-type: disc;"> <li> <p style="text-align:left;"> Dropbox: A box to deposit samples into for courier/host pickup and delivery to <span style="text-align: center;">Azenta Life Sciences</span></p> </li> <li> <p style="text-align:left;">Delivery box: A box for customers to retrieve oligo/prep orders from upon completion</p> </li> <li> <p style="text-align:left;">Daily dropbox: A dropbox that is picked up from every day, regardless of whether a pickup has specifically been requested</p> </li> <li> <p style="text-align:left;">By-request dropbox: A dropbox that is picked up from only as needed</p> </li> </ul> <p> </p> </div> </div> <p> </p> </div> <div class="container FAQs"> <div class="row"> <span id="cust-accts-faqs" class="anchor"></span> <h3>Dropbox </h3> </div> <div class="row"> <div class="NoBorder panel-group acc-v1 container" id='Dropbox-QA'> <div class="NoBorder panel panel-default"> <div class="panel-heading SingleBorder" style="text-align:left;"> <a class="accordion-toggle" data-toggle="collapse" data-parent="#DropBox-QA" href="#QA1" style="color:gray;text-align:left;"> <div class="QA col-sm-1">Q:</div> <div><p><strong>How do I select my dropbox?  How do I see what dropboxes are available to me?</strong></p></div> </a> </div> <div id="QA1" class=" panel-collapse collapse NoBorder"> <div class="panel-body NoBorder"> <div class="QA col-sm-1">A:</div> Upon checkout, you will see a dropdown menu under “Sample Submission/Pickup Method”.  When you choose the option “Select from my dropboxes”, you will see a list of dropboxes that you are authorized to use.  If you do not see the option that you are looking for, please choose “I would like to be contacted by a <span style="background-color: #ffffff; color: #000000;">Azenta Life Sciences</span> representative for this order” as your sample submission method.  A member of the courier/dropbox management team will then reach out to assist you. <br /> <br /> <br /> <center><img alt="" src="/-/media/Images/New-Select_Dropbox.ashxheight=?la=en&hash=9628D83C3742AA3FAC17E01CC6F34E188733298E" width="550" /></center> </div> </div> </div> <div class="NoBorder panel panel-default"> <div class="panel-heading SingleBorder" style="text-align:left;"> <a class="accordion-toggle" data-toggle="collapse" data-parent="#Dropbox-QA" href="#QA2" style="color:gray;text-align:left;"> <div class="QA col-sm-1">Q:</div> <div><p><strong>How do I select my delivery box?  How do I see what delivery boxes are available to me?</strong></p></div> </a> </div> <div id="QA2" class=" panel-collapse collapse NoBorder"> <div class="panel-body NoBorder"> <div class="QA col-sm-1">A:</div> <p>Upon checkout, you will see a dropdown menu under “Sample Delivery Method”. When you choose the option “<span class="cf0">Deliver to a Azenta/GENEWIZ delivery box near me</span>”, you will see a list of delivery boxes that you are authorized to use. If you do not see the option that you are looking for, please choose “I would like to be contacted by a <span style="background-color: #ffffff; color: #000000;">Azenta Life Sciences</span> representative for this order” as your delivery method. A member of the courier/dropbox management team will then reach out to assist you.</p> <p> </p> <center><img alt="" src="/-/media/Images/Select_Delivery_Box.ashxheight=?la=en&hash=A3B1FAFFC50F9ACC70239413892452A602BE2E27"200" width="550" /></center> </div> </div> </div> <div class="NoBorder panel panel-default"> <div class="panel-heading SingleBorder" style="text-align:left;"> <a class="accordion-toggle" data-toggle="collapse" data-parent="#Dropbox-QA" href="#QA3" style="color:gray;text-align:left;"> <div class="QA col-sm-1">Q:</div> <div><p><strong>What is the difference between a dropbox and a delivery box?</strong></p></div> </a> </div> <div id="QA3" class=" panel-collapse collapse NoBorder"> <div class="panel-body NoBorder"> <div class="QA col-sm-1">A:</div> <p><strong>Dropboxes</strong> are used for submission of samples that are being sent from you to <span style="background-color: #ffffff; color: #000000;">Azenta Life Sciences</span>, and are white boxes.  Our <strong>delivery boxes</strong> are used for oligos or prep orders that are being sent from <span style="background-color: #ffffff; color: #000000;">Azenta Life Sciences</span> back to you, and are black boxes.  Please do not place any samples intended to be sent to <span style="background-color: #ffffff; color: #000000;">Azenta Life Sciences</span> into a delivery box, as our couriers are instructed not to remove items from this box.</p> <p> </p> </div> </div> </div> <div class="NoBorder panel panel-default"> <div class="panel-heading SingleBorder" style="text-align:left;"> <a class="accordion-toggle" data-toggle="collapse" data-parent="#Dropbox-QA" href="#QA4" style="color:gray;text-align:left;"> <div class="QA col-sm-1">Q:</div> <div><p><strong>How can I request a dropbox/delivery box at my location?</strong></p></div> </a> </div> <div id="QA4" class=" panel-collapse collapse NoBorder"> <div class="panel-body NoBorder"> <div class="QA col-sm-1">A:</div> Reach out to your Sales Representative and let them know that you are interested in having a dropbox/delivery box at your location in order to begin the process. If you do not know who your Sales Representative is, feel free to e-mail <a href="mailto:CourierCoords@Azenta.com">CourierCoords@Azenta.com</a> and you will be put in touch with your Sales Representative. </div> </div> </div> <div class="NoBorder panel panel-default"> <div class="panel-heading SingleBorder" style="text-align:left;"> <a class="accordion-toggle" data-toggle="collapse" data-parent="#Dropbox-QA" href="#QA5" style="color:gray;text-align:left;"> <div class="QA col-sm-1">Q:</div> <div><p><strong>What happens if I miss our dropbox cut off time?</strong></p></div> </a> </div> <div id="QA5" class=" panel-collapse collapse NoBorder"> <div class="panel-body NoBorder"> <div class="QA col-sm-1">A:</div> <p><span>If your order is submitted in your account after the dropbox cutoff time, your samples will be picked up during the next available pickup time at your location.  If your order is submitted before the dropbox cutoff time but your samples are not in the physical dropbox in time for today’s pickup, please log in to your account and update the requested pickup date to the following business day to ensure that your samples are received in a timely manner.</span></p> </div> </div> </div> <div class="NoBorder panel panel-default"> <div class="panel-heading SingleBorder" style="text-align:left;"> <a class="accordion-toggle" data-toggle="collapse" data-parent="#Dropbox-QA" href="#QA6" style="color:gray;text-align:left;"> <div class="QA col-sm-1">Q:</div> <div><p><strong>My samples haven’t been picked up and it is past the dropbox cut off time.  What should I do?</strong></p></div> </a> </div> <div id="QA6" class=" panel-collapse collapse NoBorder"> <div class="panel-body NoBorder"> <div class="QA col-sm-1">A:</div> Please know that the cut off times established for each dropbox are a guideline for our couriers. Our couriers will not pick up any earlier than an established cutoff time, but may pick up samples up to one hour beyond the established cut off time in some cases. Please be sure to have your samples in the box prior to the cut off time, and if you have concerns regarding whether your courier has arrived or not please check the “My Dropboxes” page or reach out to a <span style="color: #000000; background-color: #ffffff;">Azenta Life Sciences</span> representative via livechat (available at <a href="http://www.GENEWIZ.com">www.GENEWIZ.com</a>) or phone (908-222-0711). </div> </div> </div> <div class="NoBorder panel panel-default"> <div class="panel-heading SingleBorder" style="text-align:left;"> <a class="accordion-toggle" data-toggle="collapse" data-parent="#Dropbox-QA" href="#QA7" style="color:gray;text-align:left;"> <div class="QA col-sm-1">Q:</div> <div><p><strong>What is the “My Dropboxes” page in my account?</strong></p></div> </a> </div> <div id="QA7" class=" panel-collapse collapse NoBorder"> <div class="panel-body NoBorder"> <div class="QA col-sm-1">A:</div> <p>From the “My Dropboxes” page, you can view all dropboxes that you are authorized to use for sample submission. You can also view the last time the courier picked up from your location, as well as the next approximate time that a pickup will occur at your location.</p> <p> </p> <center><img alt="" src="/-/media/Images/My_Dropboxes.ashx?la=en&hash=7523DFF275F4968C03AD21C34B8B3DD3B44DBE53" /></center> <p> </p> </div> </div> </div> <div class="NoBorder panel panel-default"> <div class="panel-heading SingleBorder" style="text-align:left;"> <a class="accordion-toggle" data-toggle="collapse" data-parent="#Dropbox-QA" href="#QA8" style="color:gray;text-align:left;"> <div class="QA col-sm-1">Q:</div> <div><p><strong>How do I submit my samples if I don’t have a dropbox at my institution?</strong></p></div> </a> </div> <div id="QA8" class=" panel-collapse collapse NoBorder"> <div class="panel-body NoBorder"> <div class="QA col-sm-1">A:</div> <p><span>If you will not be submitting your samples via dropbox, please send your samples overnight with FedEx or UPS.  Please include a copy of your order receipt in the shipment.</span></p> </div> </div> </div> <div class="NoBorder panel panel-default"> <div class="panel-heading SingleBorder" style="text-align:left;"> <a class="accordion-toggle" data-toggle="collapse" data-parent="#Dropbox-QA" href="#QA9" style="color:gray;text-align:left;"> <div class="QA col-sm-1">Q:</div> <div><p><strong>Can I submit my samples to the dropbox on dry ice?</strong></p></div> </a> </div> <div id="QA9" class=" panel-collapse collapse NoBorder"> <div class="panel-body NoBorder"> <div class="QA col-sm-1">A:</div> Dry ice is currently only accepted in select dropboxes. Please also e-mail <a href="mailto:CourierCoords@Azenta.com">CourierCoords@Azenta.com</a> if you are unsure whether your dropbox can accept dry ice </div> </div> </div> <div class="NoBorder panel panel-default"> <div class="panel-heading SingleBorder" style="text-align:left;"> <a class="accordion-toggle" data-toggle="collapse" data-parent="#Dropbox-QA" href="#QA10" style="color:gray;text-align:left;"> <div class="QA col-sm-1">Q:</div> <div><p><strong>What should I do if my sample package does not fit in the dropbox?</strong></p></div> </a> </div> <div id="QA10" class=" panel-collapse collapse NoBorder"> <div class="panel-body NoBorder"> <div class="QA col-sm-1">A:</div> If your sample package does not fit in the dropbox, please leave it directly next to your dropbox and ensure that it is clearly labeled “For <span style="color: #000000; background-color: #ffffff;">Azenta Life Sciences</span>”.  If possible, please also e-mail <a href="mailto:CourierCoords@Azenta.com">CourierCoords@Azenta.com</a> to inform them of this package as an extra measure. </div> </div> </div> <div class="NoBorder panel panel-default"> <div class="panel-heading SingleBorder" style="text-align:left;"> <a class="accordion-toggle" data-toggle="collapse" data-parent="#Dropbox-QA" href="#QA11" style="color:gray;text-align:left;"> <div class="QA col-sm-1">Q:</div> <div><p><strong>Where can I view the sample submission cut off time for my dropbox?</strong></p></div> </a> </div> <div id="QA11" class=" panel-collapse collapse NoBorder"> <div class="panel-body NoBorder"> <div class="QA col-sm-1">A:</div> The sample submission cut off time is viewable upon checkout (when selecting your sample submission method) or through the “My Dropboxes” page in your account. </div> </div> </div> <div class="NoBorder panel panel-default"> <div class="panel-heading SingleBorder" style="text-align:left;"> <a class="accordion-toggle" data-toggle="collapse" data-parent="#Dropbox-QA" href="#QA12" style="color:gray;text-align:left;"> <div class="QA col-sm-1">Q:</div> <div><p><strong>Will a courier come by every day to pick up samples?  If not, how do I notify you that a pickup is necessary?</strong></p></div> </a> </div> <div id="QA12" class=" panel-collapse collapse NoBorder"> <div class="panel-body NoBorder"> <div class="QA col-sm-1">A:</div> If you are submitting to a daily dropbox, the courier will come by every day to pick up your samples. If you are submitting to a by-request dropbox, the courier will automatically be notified when a pickup is necessary as long as your order is linked to a dropbox. If you are unsure whether your order is linked to a dropbox, please refer to your order summary page and view your sample submission method selection. To find out whether you are submitting to a daily or by-request dropbox, please refer to your sample submission method or the “My Dropboxes” page in your account. </div> </div> </div> <div class="NoBorder panel panel-default"> <div class="panel-heading SingleBorder" style="text-align:left;"> <a class="accordion-toggle" data-toggle="collapse" data-parent="#Dropbox-QA" href="#QA13" style="color:gray;text-align:left;"> <div class="QA col-sm-1">Q:</div> <div><p><strong>I’m a new customer.  How do I get linked to a dropbox within your system?</strong></p></div> </a> </div> <div id="QA13" class=" panel-collapse collapse NoBorder"> <div class="panel-body NoBorder"> <div class="QA col-sm-1">A:</div> <p><span style="color: black;">Upon checkout, please select “I would like to be contacted by a <span style="color: #000000; background-color: #ffffff;">Azenta Life Sciences</span> representative for this order”.  A member of our Courier/Dropbox Management team will reach out shortly to assist with getting your account linked to a dropbox.</span></p> <p> </p> <br /> <center><img alt="" src="/-/media/Images/New_Customer.ashx?la=en&hash=F0528ACA7FBC183398C986D124E2D1491B1235E4" /></center> </div> </div> </div> <div class="NoBorder panel panel-default"> <div class="panel-heading SingleBorder" style="text-align:left;"> <a class="accordion-toggle" data-toggle="collapse" data-parent="#Dropbox-QA" href="#QA14" style="color:gray;text-align:left;"> <div class="QA col-sm-1">Q:</div> <div><p><strong>My institution has a dropbox but I don’t see it in my account.  Can I still use this dropbox?</strong></p></div> </a> </div> <div id="QA14" class=" panel-collapse collapse NoBorder"> <div class="panel-body NoBorder"> <div class="QA col-sm-1">A:</div> Please select “I would like to be contacted by a <span style="color: #000000; background-color: #ffffff;">Azenta Life Sciences</span> representative for this order” as your sample submission method upon checkout, and include this information in the “Special Instructions” section. Our Courier/Dropbox Management team will reach out shortly and ensure that this dropbox is visible in your account going forward so that you may use this dropbox for sample submission. </div> </div> </div> <div class="NoBorder panel panel-default"> <div class="panel-heading SingleBorder" style="text-align:left;"> <a class="accordion-toggle" data-toggle="collapse" data-parent="#Dropbox-QA" href="#QA15" style="color:gray;text-align:left;"> <div class="QA col-sm-1">Q:</div> <div><p><strong>There is a dropbox in my building for a different institution.  Can I still use this for submitting samples?</strong></p></div> </a> </div> <div id="QA15" class=" panel-collapse collapse NoBorder"> <div class="panel-body NoBorder"> <div class="QA col-sm-1">A:</div> Please reach out to <a href="mailto:CourierCoords@Azenta.com">CourierCoords@Azenta.com</a> if you would like to use a different institution’s dropbox within your building. Our Courier/Dropbox Management team will confirm if use is acceptable, or if a new dropbox should be implemented for your institution. </div> </div> </div> <div class="NoBorder panel panel-default"> <div class="panel-heading SingleBorder" style="text-align:left;"> <a class="accordion-toggle" data-toggle="collapse" data-parent="#Dropbox-QA" href="#QA16" style="color:gray;text-align:left;"> <div class="QA col-sm-1">Q:</div> <div><p><strong>What should I include with my samples?</strong></p></div> </a> </div> <div id="QA16" class=" panel-collapse collapse NoBorder"> <div class="panel-body NoBorder"> <div class="QA col-sm-1">A:</div> Please include a copy of your order receipt with your sample submission for easy identification of your samples. </div> </div> </div> <div class="NoBorder panel panel-default"> <div class="panel-heading SingleBorder" style="text-align:left;"> <a class="accordion-toggle" data-toggle="collapse" data-parent="#Dropbox-QA" href="#QA17" style="color:gray;text-align:left;"> <div class="QA col-sm-1">Q:</div> <div><p><strong>What time do I have to submit my order to ensure it gets picked up that same day?</strong></p></div> </a> </div> <div id="QA17" class=" panel-collapse collapse NoBorder"> <div class="panel-body NoBorder"> <div class="QA col-sm-1">A:</div> Please submit your order and select your dropbox location any time before the listed dropbox cut off time to ensure pickup on the same day of submission.  Samples must be in the dropbox by the cutoff time as well in order to guarantee same day pickup. </div> </div> </div> <div class="NoBorder panel panel-default"> <div class="panel-heading SingleBorder" style="text-align:left;"> <a class="accordion-toggle" data-toggle="collapse" data-parent="#Dropbox-QA" href="#QA18" style="color:gray;text-align:left;"> <div class="QA col-sm-1">Q:</div> <div><p><strong>Do dropboxes accept cells, tissue, or blood samples?</strong></p></div> </a> </div> <div id="QA18" class=" panel-collapse collapse NoBorder"> <div class="panel-body NoBorder"> <div class="QA col-sm-1">A:</div> Our dropboxes do not accept cells, tissue, or blood samples. </div> </div> </div> <div class="NoBorder panel panel-default"> <div class="panel-heading SingleBorder" style="text-align:left;"> <a class="accordion-toggle" data-toggle="collapse" data-parent="#Dropbox-QA" href="#QA19" style="color:gray;text-align:left;"> <div class="QA col-sm-1">Q:</div> <div><p><strong>Can my courier help me with technical questions?</strong></p></div> </a> </div> <div id="QA19" class=" panel-collapse collapse NoBorder"> <div class="panel-body NoBorder"> <div class="QA col-sm-1">A:</div> Our couriers are not currently trained to assist with technical questions. Please reach out to <a href="mailto: dnaseq@Azenta.com">dnaseq@Azenta.com</a> or your Sales Representative for technical assistance. </div> </div> </div> <div class="NoBorder panel panel-default"> <div class="panel-heading SingleBorder" style="text-align:left;"> <a class="accordion-toggle" data-toggle="collapse" data-parent="#Dropbox-QA" href="#QA20" style="color:gray;text-align:left;"> <div class="QA col-sm-1">Q:</div> <div><p><strong>Who should I contact if I cannot find my order in my delivery box?</strong></p></div> </a> </div> <div id="QA20" class=" panel-collapse collapse NoBorder"> <div class="panel-body NoBorder"> <div class="QA col-sm-1">A:</div> If your order has been updated to a status of “Delivered” or “Completed” and you cannot locate your order in the delivery box, please reach out to <a href="mailto:CourierCoords@Azenta.com">CourierCoords@Azenta.com</a> for assistance. Additionally, please ask colleagues if they may have picked up your order accidentally or on your behalf. </div> </div> </div> <div class="NoBorder panel panel-default"> <div class="panel-heading SingleBorder" style="text-align:left;"> <a class="accordion-toggle" data-toggle="collapse" data-parent="#Dropbox-QA" href="#QA21" style="color:gray;text-align:left;"> <div class="QA col-sm-1">Q:</div> <div><p><strong>I see that your company name is now Azenta Life Sciences, but my dropbox still says GENEWIZ on it. Can I still use this dropbox?</strong></p></div> </a> </div> <div id="QA21" class=" panel-collapse collapse NoBorder"> <div class="panel-body NoBorder"> <div class="QA col-sm-1">A:</div> We have been working towards updating all of our dropboxes and delivery boxes with new Azenta boxes. If you still have a GENEWIZ box at your location, feel free to use this box, and please contact us at <a href="mailto:CourierCoords@azenta.com">CourierCoords@azenta.com</a> for a replacement Azenta box. </div> </div> </div> </div> </div> </div><script language="javascript" type="text/javascript"> jQuery(document).ready(function ($) { $(".SingleIcon").find("img").addClass("img-responsive center-block"); }); </script> <div class="process-v1 icon-nav Component-BackGround-Default margin-top-0 margin-bottom-30 padding-top-10 padding-bottom-10"> <div class="container"> <div class="headline-center"> <br> <br> <h1>Azenta Service FAQs</h1>  <p></p> </div> <ul class="list-unstyled row row-centered"> <li class='col-md-3 col-sm-6 col-centered'> <a href='/Public/Resources/FAQs/FAQs-DNA-Sequencing' target=''> <div class='SingleIcon headline-center Component-BackGround-Default margin-top-0 margin-bottom-30 padding-top-10 padding-bottom-10'> <div class="row"> <img 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