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li.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-company li.current-menu-item{background-color:#fee0e4}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-learn li.current-menu-item{background-color:#daf4e7}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>ul{display:block}#app .Header__navigation.active.mobile-active ul.nav>li>a{padding:0 1.25em}#app .Header__navigation.active.mobile-active ul.nav>li>a::before{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul{overflow:hidden;-webkit-transition:height .6s ease;transition:height .6s ease}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active ul.active{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-integrations{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-sub>a{display:none !important}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul{background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li{padding-block:.625em;margin-bottom:0;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li .icon{left:1em;margin-top:.7em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;width:100%;padding:0 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li ul li a{padding:0 1.25em}#app .Header__navigation__promo{max-width:11.5em;cursor:pointer;width:100%;height:80px;background-size:cover}#app .Header__navigation__promo *{width:100%}#app .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:reverse;-ms-flex-direction:column-reverse;flex-direction:column-reverse;padding-top:.5em}#app .Header__navigation__buttons__mobile .Button{width:100%}#app .Header__navigation__buttons__mobile .Button--login{text-align:left;height:auto}#app .Header__navigation__buttons__mobile .Button--login span{padding:0 1.25em;font-size:1rem;line-height:3.75;margin:0}#app .Header__navigation__buttons__mobile .Button--full,#app .Header__navigation__buttons__mobile .Button--outline{margin:.5em 1.25em;width:calc(100% - 2.5em)}#app .Header__navigation__buttons a.Button{display:none;max-height:3em;margin-right:1.5em;padding-inline:1em}#app .Header__navigation__buttons a.Button.Button--login{margin:0}#app .Header__navigation__buttons a.Button.Button--full{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation__buttons a.Button span{white-space:nowrap}#app .Header__navigation ul.nav{position:relative;margin-bottom:0}#app .Header__navigation ul.nav li{position:static;-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none}#app .Header__navigation ul.nav li.one-column ul{left:-1.5625em}#app .Header__navigation ul.nav li.one-column ul li{padding:0 2.8125em}#app .Header__navigation ul.nav li.one-column ul li ul{padding-bottom:0}#app .Header__navigation ul.nav li.one-column ul li ul li{padding:0}#app .Header__navigation ul.nav li a{color:#050505;color:var(--main-nav-font-color);position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;font-size:16px;line-height:60px;font-weight:600;text-decoration:none}#app .Header__navigation ul.nav li a::before{background-color:#fa9531;background-color:var(--main-nav-underline);content:"";position:absolute;bottom:.8125em;left:50%;width:0;height:.1875em;-webkit-transition:all .3s;transition:all .3s}#app .Header__navigation ul.nav li.menu-item-has-children a::after{content:"\e821";font-family:fontello,sans-serif;font-size:.75rem;font-weight:900;display:inline-block;margin-left:.625em;width:.75em}#app .Header__navigation ul.nav li.menu-item-has-children.active>a::after{-webkit-transform:rotate(180deg);-ms-transform:rotate(180deg);transform:rotate(180deg)}#app .Header__navigation ul.nav li.menu-item-has-children ul li a::before{content:unset}#app .Header__navigation ul.nav ul{position:relative}#app .Header__navigation ul.nav ul.active{display:block}#app .Header__navigation ul.nav ul li{width:100%}#app .Header__navigation ul.nav ul a{color:#050505 !important;color:var(--main-nav-submenu-font-color) !important;font-size:14px;line-height:30px;font-weight:600;white-space:nowrap;text-align:left}#app .Header__navigation ul.nav ul a[href="#"]{margin-bottom:1.25em;font-size:.875rem;line-height:0;cursor:default;padding:.625em 0}#app .Header__navigation ul.nav ul ul{display:-webkit-box;display:-ms-flexbox;display:flex;position:static;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-flow:wrap column;flex-flow:wrap column;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start}#app .Header__navigation ul.nav ul ul li{position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:center;-ms-flex-align:center;align-items:center;width:100%;margin-bottom:1.25em;padding:0;overflow:visible}#app .Header__navigation ul.nav ul ul li.label a{position:relative;width:100%;overflow:hidden}#app .Header__navigation ul.nav ul ul li.label a::after{background-color:#fa9531;background-color:var(--primary-color);color:#fff;color:var(--font-color-light);content:"";position:absolute;top:.5em;right:0;display:inline-block !important;padding:.125em .25em;border-radius:.125em;font-size:.625em;line-height:1;text-transform:uppercase}#app .Header__navigation ul.nav ul ul li.label-new a::after{content:"new"}#app .Header__navigation ul.nav ul ul li.label-top a::after{content:"top"}#app .Header__navigation ul.nav ul ul li.label-trending a::after{content:"trending"}#app .Header__navigation ul.nav ul ul li .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;pointer-events:none;z-index:1;left:.15em;top:.25em}#app .Header__navigation ul.nav ul ul li::after{content:"";position:absolute;left:-1.25em;bottom:-0.625em;height:calc(100% + 1.25em);width:0;background-color:#feefe0;-webkit-transition:all .5s ease;transition:all .5s ease}#app .Header__navigation ul.nav ul ul li:hover::after{width:100%}#app .Header__navigation ul.nav ul ul li a{padding-left:2.0625em;z-index:1}#app .Header__navigation ul.nav ul ul li:first-of-type{padding-right:0}#app .Header__navigation .icon-header-menu{left:0;width:1.5em;background-size:8.8em}#app .Header__navigation .icon-header-menu::before{width:1.5rem;height:1.5rem;display:block;position:absolute;pointer-events:none;z-index:1;content:"";font-size:1.25rem;left:0;top:.125em}#app .Header__navigation .icon-header-menu-whatsapp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -152px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-wordpress:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -16px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-prestashop:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -234px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-magento:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) 4px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-shopify:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -81px 1px;background-size:8.8em}#app .Header__navigation .icon-header-menu-mailchimp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -105px 0;background-size:8.8em}#app .Header__navigation .icon-header-menu-pipedrive:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -132px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-slack:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -36px 2px;background-size:8.8em}#app .Header__navigation .label-overview a[href="#"],#app .Header__navigation .label-overview .icon,#app .Header__navigation .label-overview li::before{color:#ae54fd !important}#app .Header__navigation .label-overview .sub-menu{width:100%}#app .Header__navigation .label-overview ::after{background-color:#f3e6ff !important}#app .Header__navigation .label-product a[href="#"],#app .Header__navigation .label-product .icon{color:#fa9531 !important}#app .Header__navigation .label-product ::after{background-color:#feefe0 !important}#app .Header__navigation .label-use-for a[href="#"],#app .Header__navigation .label-use-for .icon{color:#2570ed !important}#app .Header__navigation .label-use-for ::after{background-color:#dfeafd !important}#app .Header__navigation .label-integrations{padding:0 4.375em 0 1.875em !important}#app .Header__navigation .label-integrations ul li{padding:0 !important;margin:0 !important}#app .Header__navigation .label-integrations a[href="#"]{color:#ababab !important}#app .Header__navigation .label-integrations>*{position:relative;z-index:1}#app .Header__navigation .label-integrations ::after{background-color:#f5f5f7 !important;left:-0.625em !important;bottom:.125em !important;height:1.875em !important;z-index:0}#app .Header__navigation .label-integrations li:last-child a{color:#ababab !important;font-size:.75rem !important}#app .Header__navigation .label-learn a[href="#"],#app .Header__navigation .label-learn .icon{color:#07b65d !important}#app .Header__navigation .label-learn ::after{background-color:#daf4e7 !important}#app .Header__navigation .label-company a[href="#"],#app .Header__navigation .label-company .icon{color:#f72f49 !important}#app .Header__navigation .label-company ::after{background-color:#fee0e4 !important}#app .Header__navigation .label-liveagent a[href="#"],#app .Header__navigation .label-liveagent .icon{color:#48c6ce !important}#app .Header__navigation .label-liveagent ::after{background-color:#e4f7f8 !important}#app .Header__navigation .label-sub a[href="#"]{color:transparent !important}#app .Header__navigation .show-only-mobile{display:none}#app .Header__mobile__hamburger{cursor:pointer;margin-right:-0.25em}#app .Header__mobile__hamburger .line{width:1.65em;height:.125em;background-color:#050505;border-radius:8px;display:block;margin:.35em auto;-webkit-transition:all .3s ease-in-out;transition:all .3s ease-in-out}#app .Header__mobile__hamburger.active .line:nth-child(2){opacity:0}#app .Header__mobile__hamburger.active .line:nth-child(1){-webkit-transform:translateY(8px) rotate(45deg);-ms-transform:translateY(8px) rotate(45deg);transform:translateY(8px) rotate(45deg)}#app .Header__mobile__hamburger.active .line:nth-child(3){-webkit-transform:translateY(-8px) rotate(-45deg);-ms-transform:translateY(-8px) rotate(-45deg);transform:translateY(-8px) rotate(-45deg)}.admin-bar #app .Header{top:3em}.admin-bar #app .Header__navigation{top:8.625em}html[lang=de-DE] .Header__navigation .icon-header-menu,html[lang=et] .Header__navigation .icon-header-menu,html[lang=es-ES] .Header__navigation .icon-header-menu,html[lang=hr] .Header__navigation .icon-header-menu,html[lang=lv-LV] .Header__navigation .icon-header-menu,html[lang=lt-LT] .Header__navigation .icon-header-menu,html[lang=ru-RU] .Header__navigation .icon-header-menu,html[lang=sk-SK] .Header__navigation .icon-header-menu,html[lang=vi-VN] .Header__navigation .icon-header-menu{left:0;width:1.5em !important;background-size:11.375em !important}html[lang=de-DE] .Header__navigation .icon-header-menu-wordpress,html[lang=et] .Header__navigation .icon-header-menu-wordpress,html[lang=es-ES] .Header__navigation .icon-header-menu-wordpress,html[lang=hr] .Header__navigation .icon-header-menu-wordpress,html[lang=lv-LV] .Header__navigation .icon-header-menu-wordpress,html[lang=lt-LT] .Header__navigation .icon-header-menu-wordpress,html[lang=ru-RU] .Header__navigation .icon-header-menu-wordpress,html[lang=sk-SK] .Header__navigation .icon-header-menu-wordpress,html[lang=vi-VN] .Header__navigation .icon-header-menu-wordpress{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -1.1875em 0}html[lang=de-DE] .Header__navigation .icon-header-menu-magento,html[lang=et] .Header__navigation .icon-header-menu-magento,html[lang=es-ES] .Header__navigation .icon-header-menu-magento,html[lang=hr] .Header__navigation .icon-header-menu-magento,html[lang=lv-LV] .Header__navigation .icon-header-menu-magento,html[lang=lt-LT] .Header__navigation .icon-header-menu-magento,html[lang=ru-RU] .Header__navigation .icon-header-menu-magento,html[lang=sk-SK] .Header__navigation .icon-header-menu-magento,html[lang=vi-VN] .Header__navigation .icon-header-menu-magento{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) .25em 0}html[lang=bg-BG] .Header__navigation__buttons .Button,html[lang=lv-LV] .Header__navigation__buttons .Button{padding-left:1.714em;padding-right:1.714em}html[lang=vi-VN] .Header .Button--login{margin-left:1.75em !important}@media(min-width:768px){.Header__flags--mainmenu .Header__flags--region-asia{margin-top:1em}.Header__flags--region{width:calc(33.3333333333% - 1em);float:right;margin-right:0}.Header__flags--region ul{display:block}.Header__flags--region ul li{margin-right:0}.Header__flags--region-europe{float:left;width:66.6666666667%;height:100%;margin-bottom:0}.Header__flags--region-switchers{display:none}#app .LoginBlock{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;margin:0 !important;height:calc(100vh - 90px);padding:0 !important}#app .LoginBlock .wrapper::after{position:absolute;content:"";height:160%;width:100%;top:50%;left:0;-webkit-transform:translateY(-50%);-ms-transform:translateY(-50%);transform:translateY(-50%);background:url(/app/themes/liveagent/assets/images/login_bg.png?ver=3.1) center center no-repeat;background-size:contain}#app .LoginBlock .wrapper>.elementor-widget-wrap{padding:5em 7.25em !important}#app .LoginBlock .wrapper h1{font-size:2.5rem;line-height:1.33}#app .LoginBlock .wrapper .elementor-widget-text-editor{margin:0 auto}}@media(min-width:1024px){.Header__flags__mobile{display:none}.Header__flags{display:block}.Header__flags--item-toggle{padding:0 1.25em}.Header__flags--item-toggle h3{display:none}.Header__flags--mainmenu{position:absolute;overflow:visible;border-radius:1rem;padding:1.75em 0 1.75em 3em;width:auto;height:auto;min-width:32rem;top:4em;left:auto;right:6.5em;-webkit-box-shadow:0 .18em 4em 0 rgba(0,0,0,0.15);box-shadow:0 .18em 4em 0 rgba(0,0,0,0.15);display:none}.Header__flags--mainmenu::after,.Header__flags--mainmenu::before{content:"";display:table}.Header__flags--mainmenu::after{clear:both}.Header__flags--mainmenu{*zoom:1}#app .Header__navigation__buttons__mobile{display:none}#app .Header__navigation{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__navigation__buttons{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;gap:1.5em}#app .Header__navigation__buttons a.Button{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;padding-left:1.7em;padding-right:1.7em;margin-right:0;margin-left:0}#app .Header__navigation__buttons a.Button--login{margin-left:0 !important}#app .Header__navigation ul.nav{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__navigation ul.nav li{padding:0 1.25em}#app .Header__navigation ul.nav li ul{display:none}#app .Header__navigation ul.nav li ul a::before,#app .Header__navigation ul.nav li ul a::after{display:none !important}#app .Header__navigation ul.nav ul{-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:nowrap row;flex-flow:nowrap row;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start;position:fixed;top:4.5625em;left:0;right:0;z-index:2;margin:auto;padding:2.8125em 0 1.5625em}.admin-bar #app .Header__navigation ul.nav ul{top:6.5em}#app .Header__navigation ul.nav ul.active{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center}#app .Header__navigation ul.nav ul::after{content:"";background-color:#fff;background-color:var(--main-nav-submenu-background);position:absolute;top:0;width:100vw;height:100%;-webkit-box-shadow:0 .5em .375em -0.375em rgba(0,0,0,0.08);box-shadow:0 .5em .375em -0.375em rgba(0,0,0,0.08);z-index:-1}#app .Header__navigation ul.nav ul ul{padding:.9375em 0 0;width:calc(100% + 1.875em)}#app .Header__navigation ul.nav ul ul li>a{display:block}#app .Header__navigation ul.nav ul ul li .menu-item-description{color:#65676b;color:var(--font-color-level3);display:block;font-size:.75rem;line-height:1.5;font-weight:400;margin-top:-0.1875em;width:calc(100% - 2.0625em);white-space:break-spaces}#app .Header__navigation ul.nav ul li{padding:0 0 0 1.875em;width:20%}#app .Header__mobile__hamburger{display:none}.admin-bar #app .Header{top:2em}.admin-bar #app .Header__navigation{top:unset}}@media(min-width:1024px) and (hover:hover){#app .Header__navigation ul.nav li:hover ul{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center}}@media(min-width:1180px){.Header__flags{margin-left:1.875em;border-left:.0625em solid #000}.Header__flags--mainmenu{right:2.5em}body.login #app{height:100vh}#app .LoginBlock .wrapper{height:29.5em}#app .Header__navigation .Header__flags__mobile{display:none}#app .Header__navigation 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Mejora tu soporte al cliente con LiveAgent: prueba gratis 30 días, ¡sin tarjeta!"' hreflang="es-ES" onover-preload="1">Ticketing<div class="menu-item-description">Sistema avanzado de tickets</div></a></li> <li id="menu-item-166839" class="icn-menu-live-chat menu-item menu-item-type-post_type menu-item-object-page menu-item-166839"><svg class="icon icon-menu-live-chat"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#menu-live-chat"></use></svg><a href="https://www.liveagent.es/software-de-chat-en-vivo/" title="Descubre los 15 mejores softwares de chat en vivo para 2024 con LiveAgent. Mejora el servicio al cliente con funciones avanzadas y prueba gratis." hreflang="es-ES" onover-preload="1">Chat en vivo<div class="menu-item-description">El chat en vivo más rápido del mercado</div></a></li> </ul> </li> <li id="menu-item-166873" class="label-sub label-product menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-166873"><a href="#" title='Organiza tu soporte técnico con departamentos en LiveAgent. Mejora la eficiencia, tiempos de respuesta y satisfacción del cliente. ¡Prueba gratis!"' hreflang="es-ES">sub</a> <ul class="sub-menu"> <li id="menu-item-916222" class="icn-thumbsup menu-item menu-item-type-post_type menu-item-object-page menu-item-916222"><svg class="icon icon-thumbsup"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#thumbsup"></use></svg><a href="https://www.liveagent.es/servicio-al-cliente-de-redes-sociales/" title="Centraliza el soporte en redes sociales con LiveAgent: gestiona mensajes y tickets de Facebook, Instagram, Twitter y más en un solo lugar. ¡Prueba gratis!" hreflang="es-ES" onover-preload="1">Redes sociales<div class="menu-item-description">Responde a tus seguidores directamente desde LiveAgent</div></a></li> <li id="menu-item-695918" class="icn-phone menu-item menu-item-type-post_type menu-item-object-page menu-item-695918"><svg class="icon icon-phone"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#phone"></use></svg><a href="https://www.liveagent.es/software-centro-de-llamadas/" title='Descubre el mejor software de call center 2024 con LiveAgent: omnicanal, sin hardware, soporte 24/7 y prueba gratis sin tarjeta de crédito."' hreflang="es-ES" onover-preload="1">Centro de llamadas<div class="menu-item-description">Software de centro de llamadas integrado</div></a></li> <li id="menu-item-775655" class="icn-lightbulb menu-item menu-item-type-custom menu-item-object-custom menu-item-775655"><svg class="icon icon-lightbulb"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#lightbulb"></use></svg><a href="https://www.liveagent.es/software-base-de-conocimientos/" title="Descubre y compara los 20 mejores software de base de conocimientos en 2024. Mejora productividad, reduce costos y optimiza tu empresa." hreflang="es-ES" onover-preload="1">Base de conocimientos<div class="menu-item-description">Proporcione opciones de autoservicio</div></a></li> </ul> </li> <li id="menu-item-166849" class="label-use-for menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-166849"><a href="#" title='Organiza tu soporte técnico con departamentos en LiveAgent. Mejora la eficiencia, tiempos de respuesta y satisfacción del cliente. ¡Prueba gratis!"' hreflang="es-ES">Úsanos para</a> <ul class="sub-menu"> <li id="menu-item-166828" class="icn-menu-business-solutions menu-item menu-item-type-post_type menu-item-object-page menu-item-166828"><svg class="icon icon-menu-business-solutions"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#menu-business-solutions"></use></svg><a href="https://www.liveagent.es/negocio/" title='LiveAgent: software de soporte técnico escalable y adaptable para cualquier negocio. Mejora ingresos, satisfacción y fidelidad del cliente. ¡Pruébalo gratis!"' hreflang="es-ES" onover-preload="1">Soluciones empresariales<div class="menu-item-description">Diferentes negocios, diferentes soluciones</div></a></li> <li id="menu-item-166824" class="icn-shop menu-item menu-item-type-post_type menu-item-object-page menu-item-166824"><svg class="icon icon-shop"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#shop"></use></svg><a href="https://www.liveagent.es/industria/" title='Descubre cómo LiveAgent mejora el servicio al cliente en cualquier industria con soporte omnicanal, prueba gratuita y sin tarjeta de crédito."' hreflang="es-ES" onover-preload="1">Soluciones industriales<div class="menu-item-description">Adapte LiveAgent a su industria</div></a></li> <li id="menu-item-748042" class="icn-menu-use-cases menu-item menu-item-type-custom menu-item-object-custom menu-item-748042"><svg class="icon icon-menu-use-cases"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#menu-use-cases"></use></svg><a href="/historias-exito/" title="El texto presenta una serie de empresas y sitios web. Entre ellas, destaca Post Affiliate Pro, un software de seguimiento de afiliados líder que cuenta con la confianza de más de 30k empresas. También se menciona a ZľavaDňa, Websupport, SolidTrust Pay, Slido, Refresher, Ready2Order, Nutricia, Martinus, L&L Europe, Huawei, Hostinger y Habrahabr. Cada una de ellas tiene un área de especialidad, como alojamiento web, servicios de pago, blogs sobre IT, entre otros." hreflang="es-ES" onover-preload="1">Casos de uso<div class="menu-item-description">Un producto, múltiples escenarios de casos de uso</div></a></li> </ul> </li> <li id="menu-item-166850" class="label-integrations menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-166850"><a href="#" title='Organiza tu soporte técnico con departamentos en LiveAgent. Mejora la eficiencia, tiempos de respuesta y satisfacción del cliente. ¡Prueba gratis!"' hreflang="es-ES">Integraciones</a> <ul class="sub-menu"> <li id="menu-item-951149" class="icon-header-menu icon-header-menu-whatsapp menu-item menu-item-type-custom menu-item-object-custom menu-item-951149"><a href="https://www.liveagent.es/integraciones/whatsapp/" title="Integra WhatsApp con LiveAgent para centralizar mensajes en un sistema de tickets, mejorar la atención al cliente y aumentar la eficiencia. Prueba gratis." hreflang="es-ES" onover-preload="1">WhatsApp</a></li> <li id="menu-item-166886" class="icon-header-menu icon-header-menu-wordpress menu-item menu-item-type-custom menu-item-object-custom menu-item-166886"><a href="/integraciones/wordpress/" title="Descubre cómo integrar LiveAgent en WordPress para añadir un chat en vivo en tu sitio y brindar soporte instantáneo a tus clientes." hreflang="es-ES" onover-preload="1">WordPress</a></li> <li id="menu-item-166887" class="icon-header-menu icon-header-menu-prestashop menu-item menu-item-type-custom menu-item-object-custom menu-item-166887"><a href="/integraciones/prestashop/" title="Si quieres que tus clientes te contacten más rápido, considera la posibilidad de añadir un botón de chat en vivo para tu página web de Prestashop con nuestra integración de LiveAgent." hreflang="es-ES" onover-preload="1">Prestashop</a></li> <li id="menu-item-166888" class="icon-header-menu icon-header-menu-magento menu-item menu-item-type-custom menu-item-object-custom menu-item-166888"><a href="/integraciones/magento/" title="Integra Magento 2 con LiveAgent para gestionar pedidos y mejorar la atención al cliente desde una sola plataforma. ¡Prueba gratis 30 días!" hreflang="es-ES" onover-preload="1">Magento</a></li> <li id="menu-item-166889" class="icon-header-menu icon-header-menu-shopify menu-item menu-item-type-custom menu-item-object-custom menu-item-166889"><a href="/integraciones/shopify/" title="Integra Shopify con LiveAgent para añadir chat en vivo, mejorar la atención al cliente y aumentar la satisfacción y compromiso en tu tienda online." hreflang="es-ES" onover-preload="1">Shopify</a></li> <li id="menu-item-166890" class="icon-header-menu icon-header-menu-mailchimp menu-item menu-item-type-custom menu-item-object-custom menu-item-166890"><a href="/integraciones/mailchimp/" title="Integra Mailchimp con LiveAgent para gestionar suscripciones, mejorar tu email marketing y agilizar la atención al cliente fácilmente." hreflang="es-ES" onover-preload="1">Mailchimp</a></li> <li id="menu-item-166891" class="icon-header-menu icon-header-menu-pipedrive menu-item menu-item-type-custom menu-item-object-custom menu-item-166891"><a href="/integraciones/pipedrive/" title="Integra PipeDrive con LiveAgent para gestionar clientes potenciales, automatizar flujos de trabajo y optimizar ventas desde un panel único." hreflang="es-ES" onover-preload="1">Pipedrive</a></li> <li id="menu-item-166892" class="icon-header-menu icon-header-menu-slack menu-item menu-item-type-custom menu-item-object-custom menu-item-166892"><a href="/integraciones/slack/" title="Descubre cómo la integración de Slack con LiveAgent optimiza la comunicación en equipo, permitiendo recibir notificaciones automáticas sobre tickets nuevos, abiertos o cerrados, y configurar reglas personalizadas. Aumenta la eficiencia y mantente al tanto de las interacciones con clientes en tiempo real. ¡Integra Slack con LiveAgent y transforma tu flujo de trabajo hoy mismo!" hreflang="es-ES" onover-preload="1">Slack</a></li> <li id="menu-item-166852" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-166852"><a href="/integraciones/" title="Descubre cómo maximizar el valor de tu software con las integraciones de LiveAgent. Mejora la comunicación y optimiza tu negocio fácilmente." hreflang="es-ES" onover-preload="1">Más integraciones</a></li> </ul> </li> </ul> </li> <li id="menu-item-166845" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-166845"><a href="#" title='Organiza tu soporte técnico con departamentos en LiveAgent. Mejora la eficiencia, tiempos de respuesta y satisfacción del cliente. ¡Prueba gratis!"' hreflang="es-ES">Recursos</a> <ul class="sub-menu"> <li id="menu-item-166857" class="label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-166857"><a href="#" title='Organiza tu soporte técnico con departamentos en LiveAgent. Mejora la eficiencia, tiempos de respuesta y satisfacción del cliente. ¡Prueba gratis!"' hreflang="es-ES">Aprenda</a> <ul class="sub-menu"> <li id="menu-item-166859" class="icn-graduation menu-item menu-item-type-custom menu-item-object-custom menu-item-166859"><svg class="icon icon-graduation"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#graduation"></use></svg><a href="/academia/" title='Descubre recursos clave para mejorar tu servicio al cliente. Aprende habilidades, estrategias y mejores prácticas con Academia LiveAgent. ¡Visítanos!"' hreflang="es-ES" onover-preload="1">Academia<div class="menu-item-description">Conviértete en un experto en servicio al cliente</div></a></li> <li id="menu-item-744804" class="icn-menu-templates menu-item menu-item-type-post_type_archive menu-item-object-ms_templates menu-item-744804"><svg class="icon icon-menu-templates"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#menu-templates"></use></svg><a href="https://www.liveagent.es/plantillas-correo-electronico/" title="Descubre plantillas de email gratuitas en LiveAgent para mejorar la atención al cliente, aumentar ventas y agilizar tus respuestas. ¡Explora ahora!" hreflang="es-ES" onover-preload="1">Plantillas<div class="menu-item-description">Plantillas personalizables para cada ocasión</div></a></li> <li id="menu-item-748044" class="icn-menu-checklists menu-item menu-item-type-custom menu-item-object-custom menu-item-748044"><svg class="icon icon-menu-checklists"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#menu-checklists"></use></svg><a href="/checklists/" title='Accede a listas de verificación detalladas para optimizar tu negocio. Mejora flujos de trabajo, atención al cliente y más. ¡Organízate ahora!"' hreflang="es-ES" onover-preload="1">Listas de verificación<div class="menu-item-description">Cómo manejar tus procesos</div></a></li> </ul> </li> <li id="menu-item-166874" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-166874"><a href="#" title='Organiza tu soporte técnico con departamentos en LiveAgent. Mejora la eficiencia, tiempos de respuesta y satisfacción del cliente. ¡Prueba gratis!"' hreflang="es-ES">sub</a> <ul class="sub-menu"> <li id="menu-item-166862" class="icn-pencil menu-item menu-item-type-custom menu-item-object-custom menu-item-166862"><svg class="icon icon-pencil"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#pencil"></use></svg><a href="/blog/" title='Descubre consejos de atención al cliente, software de soporte y estrategias de crecimiento en el blog de LiveAgent. ¡Mejora tu negocio hoy!"' hreflang="es-ES" onover-preload="1">Blog<div class="menu-item-description">Noticias sobre servicio al cliente y LiveAgent</div></a></li> <li id="menu-item-166863" class="icn-menu-glossary menu-item menu-item-type-custom menu-item-object-custom menu-item-166863"><svg class="icon icon-menu-glossary"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#menu-glossary"></use></svg><a href="/glosario/" title="Descubra un completo glosario de términos de servicio al cliente y software help desk. Ideal para principiantes y expertos. ¡Visítenos ahora!" hreflang="es-ES" onover-preload="1">Glosario<div class="menu-item-description">Aprender terminología de servicio al cliente</div></a></li> <li id="menu-item-748045" class="icn-menu-support-portal menu-item menu-item-type-custom menu-item-object-custom menu-item-748045"><svg class="icon icon-menu-support-portal"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#menu-support-portal"></use></svg><a href="https://support.liveagent.com/" title="Discover LiveAgent's support portal for guides, updates, troubleshooting, video tutorials, and more to enhance your customer experience!" hreflang="en-US">Portal de soporte<div class="menu-item-description">Artículos y guías instructivos</div></a></li> </ul> </li> <li id="menu-item-166875" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-166875"><a href="#" title='Organiza tu soporte técnico con departamentos en LiveAgent. Mejora la eficiencia, tiempos de respuesta y satisfacción del cliente. ¡Prueba gratis!"' hreflang="es-ES">sub</a> <ul class="sub-menu"> <li id="menu-item-166866" class="icn-menu-typing-test menu-item menu-item-type-post_type menu-item-object-page menu-item-166866"><svg class="icon icon-menu-typing-test"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#menu-typing-test"></use></svg><a href="https://www.liveagent.es/prueba-de-tipeo/" title="¡Mejora tu velocidad de escritura con nuestra prueba de mecanografía! Aumenta tu productividad y satisface a tus clientes con respuestas rápidas." hreflang="es-ES" onover-preload="1">Prueba de mecanografía<div class="menu-item-description">Mejora tu velocidad de escritura</div></a></li> <li id="menu-item-951147" class="icn-menu-reviews menu-item menu-item-type-custom menu-item-object-custom menu-item-951147"><svg class="icon icon-menu-reviews"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#menu-reviews"></use></svg><a href="https://www.liveagent.es/reviews/" title="Descubre reseñas detalladas de software de atención al cliente. Compara funciones, precios y rendimiento para elegir la mejor opción para tu negocio." hreflang="es-ES" onover-preload="1">Reseñas<div class="menu-item-description">Echa un vistazo a las reseñas de funciones del software</div></a></li> </ul> </li> <li id="menu-item-166858" class="label-company menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-166858"><a href="#" title='Organiza tu soporte técnico con departamentos en LiveAgent. Mejora la eficiencia, tiempos de respuesta y satisfacción del cliente. ¡Prueba gratis!"' hreflang="es-ES">Empresa</a> <ul class="sub-menu"> <li id="menu-item-340016" class="icn-heart menu-item menu-item-type-post_type menu-item-object-ms_about menu-item-340016"><svg class="icon icon-heart"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#heart"></use></svg><a href="https://www.liveagent.es/sobre-nosotros/sobre-liveagent/" title="Descubre LiveAgent: el software de soporte original con chat en vivo y tickets. Más de 40,000 empresas confían en nosotros. ¡Conócenos!" hreflang="es-ES" onover-preload="1">Sobre nosotros<div class="menu-item-description">Descubre el equipo detrás del producto</div></a></li> <li id="menu-item-166822" class="icn-trophy menu-item menu-item-type-post_type menu-item-object-page menu-item-166822"><svg class="icon icon-trophy"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#trophy"></use></svg><a href="https://www.liveagent.es/distinciones-y-certificados/" title="Descubre los premios y certificados que posicionan a LiveAgent como líder en software de soporte, atención al cliente y chat en vivo." hreflang="es-ES" onover-preload="1">Premios<div class="menu-item-description">Nuestros premios y logros</div></a></li> </ul> </li> </ul> </li> <li id="menu-item-166846" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-166846"><a href="/herramientas/" title="Descubre todas las funciones de LiveAgent: gestión de tickets, automatización, integraciones y más. ¡Optimiza tu soporte y prueba gratis!" hreflang="es-ES" onover-preload="1">Funciones</a></li> <li id="menu-item-803053" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-803053"><a href="/tarifas/" title="Planes accesibles de LiveAgent desde $15/mes. Soporte completo: tickets, chat en vivo, integraciones y más. ¡Prueba gratuita disponible!" hreflang="es-ES" onover-preload="1">Precios</a></li> </ul></div> <div class="Header__flags__mobile"> </div> <div class="Header__navigation__buttons__mobile"> <a href="/prueba/" class="Button Button--outline" title="Regístrese en LiveAgent y comience su prueba gratuita de 30 días hoy. ¡Descubra el mejor software de atención al cliente!" hreflang="es-ES" onover-preload="1"> <span>Prueba</span> </a> <a href="/iniciar-sesion/" class="Button Button--login" title="Inicia sesión fácilmente en tu cuenta de LiveAgent y gestiona tus servicios de atención al cliente con eficiencia." hreflang="es-ES" onover-preload="1"> <span>Ingreso</span> <span class="tooltip">Ingreso</span> </a> </div> </div> <div class="Header__navigation__buttons"> <a href="/demo/" class="Button Button--full" title="Solicita una demo de LiveAgent y descubre cómo mejorar la satisfacción del cliente y aumentar ventas con nuestro recorrido personalizado." hreflang="es-ES" onover-preload="1"> <span>Demo</span> </a> <a href="/prueba/" class="Button Button--outline" title="Regístrese en LiveAgent y comience su prueba gratuita de 30 días hoy. ¡Descubra el mejor software de atención al cliente!" hreflang="es-ES" onover-preload="1"> <span>Prueba</span> </a> <a href="/iniciar-sesion/" class="Button Button--login" title="Inicia sesión fácilmente en tu cuenta de LiveAgent y gestiona tus servicios de atención al cliente con eficiencia." hreflang="es-ES" onover-preload="1"> <span>Ingreso</span> <span class="tooltip">Ingreso</span> </a> </div>  <div class="Header__flags"> <div class="text-2 widget_text"><div class="Header__flags__title h4">Change language</div> <div class="textwidget"> <div class="Header__flags--main"> <ul> <li class="Header__flags--item Header__flags--item-active Header__flags--item-es" lang="es"><span id="languageSwitcher-toggle" class="Header__flags--item-toggle"><img decoding="async" class="Header__flags--item-flag" aria-label="es" alt="es" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/es.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="1"></span> <div class="Header__flags--mainmenu"> <input class="input--region hidden" name="regions" type="radio" id="europe"> <label class="Header__flags--region-switcher" for="europe">Europa</label> <input class="input--region hidden" name="regions" type="radio" id="asia"> <label class="Header__flags--region-switcher" for="asia">Asia</label> <input class="input--region hidden" name="regions" type="radio" id="mideast"> <label class="Header__flags--region-switcher" for="mideast">Oriente Medio</label> <input class="input--region hidden" name="regions" type="radio" id="america"> <label class="Header__flags--region-switcher" for="america">America</label> <div class="Header__flags--regions"> <div class="Header__flags--region Header__flags--region-europe"> <div class="Header__flags--region-title h4">Europa</div> <ul> <li class="Header__flags--item Header__flags--item-bg" data-region="europe" lang="bg"> <a class="Header__flags--item-link" href="https://www.liveagent.bg/funkcii/otdeli/" title="Организирайте вашия help desk с отдели в LiveAgent и насочвайте тикети към най-подготвените служители. Подобрете работните процеси, съкратете времето за реакция и осигурете по-добра удовлетвореност на клиентите. Опитайте безплатната пробна версия днес!" hreflang="bg-BG" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="bg" alt="bg" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/bg.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="2"> Български </a> </li> <li class="Header__flags--item Header__flags--item-cs" data-region="europe" lang="cs"> <a class="Header__flags--item-link" href="https://www.live-agent.cz/funkce/oddeleni/" title="Zvyšte efektivitu a spokojenost zákazníků s odděleními helpdesku. Vyzkoušejte LiveAgent zdarma!" hreflang="cs-CZ" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="cs" alt="cs" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/cz.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="3"> Čeština </a> </li> <li class="Header__flags--item Header__flags--item-da" data-region="europe" lang="da"> <a class="Header__flags--item-link" href="https://www.liveagent.dk/funktioner/afdelinger/" title="Organisér din helpdesk med LiveAgent-afdelinger for effektiv billetstyring, hurtigere svartider og skræddersyet support. Prøv gratis nu!" hreflang="da-DK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="da" alt="da" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/dk.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="4"> Dansk </a> </li> <li class="Header__flags--item Header__flags--item-de" data-region="europe" lang="de"> <a class="Header__flags--item-link" href="https://www.liveagent.de/funktionen/abteilungen/" title="Wenn Sie Tickets für Vertretern mit sachbezogenem Fachwissen organisieren müssen, können Sie dies mit Abteilungen tun. Tickets werden von sachkundigen Mitarbeitern schneller gelöst." hreflang="de-DE" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="de" alt="de" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/de.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="5"> Deutsch </a> </li> <li class="Header__flags--item Header__flags--item-et" data-region="europe" lang="et"> <a class="Header__flags--item-link" href="https://www.liveagent.ee/funktsioonid/osakonnad/" title="Tõhusta klienditeenindust LiveAgent’i kasutajatoe osakondadega – kiiremad vastused, paremad töövood! Proovi tasuta 30 päeva!" hreflang="et" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="et" alt="et" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/et.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="6"> Eesti </a> </li> <li class="Header__flags--item Header__flags--item-es" data-region="europe" lang="es"> <span class="Header__flags--item-link active"> <img decoding="async" class="Header__flags--item-flag" aria-label="es" alt="es" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/es.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="7"> Español </span> </li> <li class="Header__flags--item Header__flags--item-fr" data-region="europe" lang="fr"> <a class="Header__flags--item-link" href="https://www.liveagent.fr/fonctions/services/" title="Organisez et optimisez votre support client avec LiveAgent. Améliorez l'efficacité et la satisfaction grâce à des services spécialisés. Essayez gratuitement!" hreflang="fr-FR" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="fr" alt="fr" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/fr.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="8"> Français </a> </li> <li class="Header__flags--item Header__flags--item-el" data-region="europe" lang="el"> <a class="Header__flags--item-link" href="https://www.liveagent.gr/charaktiristika/tmimata/" title="Δημιουργήστε και διαχειριστείτε τμήματα κέντρου εξυπηρέτησης στο LiveAgent. Βελτιώστε την υποστήριξη με δωρεάν δοκιμή!" hreflang="el" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="el" alt="el" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/el.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="9"> Ελληνικα </a> </li> <li class="Header__flags--item Header__flags--item-hr" data-region="europe" lang="hr"> <a class="Header__flags--item-link" href="https://www.liveagent.hr/funkcionalnosti/odjeli/" title="Organizirajte korisničku podršku uz LiveAgent odjele! Brži odgovori, stručniji timovi i bolja efikasnost. Isprobajte besplatno!" hreflang="hr" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hr" alt="hr" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/hr.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="10"> Hrvatski </a> </li> <li class="Header__flags--item Header__flags--item-it" data-region="europe" lang="it"> <a class="Header__flags--item-link" href="https://www.live-agent.it/caratteristiche/reparti/" title="Gestisci ticket e agenti con i Reparti su LiveAgent! Ottimizza supporto clienti, personalizza chat/email e accedi a report dettagliati. Prova gratis!" hreflang="it-IT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="it" alt="it" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/it.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="11"> Italiano </a> </li> <li class="Header__flags--item Header__flags--item-lv" data-region="europe" lang="lv"> <a class="Header__flags--item-link" href="https://www.liveagent.lv/funkcijas/nodalas/" title="Izmantojiet LiveAgent palīdzības dienesta nodaļas, lai uzlabotu klientu apkalpošanu! Izveidojiet organizētus atbalsta procesus, samaziniet atbildes laiku un paaugstiniet aģentu efektivitāti ar mūsu intuitīvo saskarni un automatizācijas funkcijām. Sāciet ar bezmaksas izmēģinājuma versiju un paceliet klientu apmierinātību jaunā līmenī!" hreflang="lv-LV" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lv" alt="lv" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/lv.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="12"> Latviešu </a> </li> <li class="Header__flags--item Header__flags--item-lt" data-region="europe" lang="lt"> <a class="Header__flags--item-link" href="https://www.liveagent.lt/funkcijos/skyriai/" title="Efektyviai valdykite klientų užklausas su „LiveAgent“ aptarnavimo skyriais – greitesni atsakymai, geresnė patirtis, nemokamas išbandymas!" hreflang="lt-LT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lt" alt="lt" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/lt.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="13"> Lietuviškai </a> </li> <li class="Header__flags--item Header__flags--item-hu" data-region="europe" lang="hu"> <a class="Header__flags--item-link" href="https://www.liveagent.hu/jellemzok/reszlegek/" title="Fedezze fel, hogyan javíthatja ügyfélszolgálatát a LiveAgent részlegekkel. Próbálja ki ingyen most!" hreflang="hu-HU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hu" alt="hu" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/hu.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="14"> Magyar </a> </li> <li class="Header__flags--item Header__flags--item-nl" data-region="europe" lang="nl"> <a class="Header__flags--item-link" href="https://www.live-agent.nl/functies/afdelingen/" title="Ontdek hoe u uw helpdesk kunt stroomlijnen met afdelingen in LiveAgent. Organiseer tickets, verbeter workflows en verhoog klanttevredenheid met gespecialiseerde teams voor verkoop, IT, HR en meer. Probeer het gratis en ervaar snellere reactietijden en efficiëntere processen zonder verplichtingen." hreflang="nl-NL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="nl" alt="nl" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/nl.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="15"> Nederlands </a> </li> <li class="Header__flags--item Header__flags--item-no" data-region="europe" lang="no"> <a class="Header__flags--item-link" href="https://www.liveagent.no/funksjoner/avdelinger/" title="Organiser kundeoppfølging med LiveAgent avdelinger! Effektiviser billetter, få rapporter og tilpass arbeidsflyten. Prøv gratis i dag!" hreflang="no" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="no" alt="no" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/no.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="16"> Norsk bokmål </a> </li> <li class="Header__flags--item Header__flags--item-pl" data-region="europe" lang="pl"> <a class="Header__flags--item-link" href="https://www.live-agent.pl/funkcje/dzialy/" title='Działy w LiveAgent usprawniają zarządzanie zgłoszeniami, poprawiają czas reakcji i umożliwiają przypisywanie zadań do wyspecjalizowanych agentów."' hreflang="pl-PL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pl" alt="pl" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/pl.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="17"> Polski </a> </li> <li class="Header__flags--item Header__flags--item-ro" data-region="europe" lang="ro"> <a class="Header__flags--item-link" href="https://www.liveagent.ro/caracteristici/departamente/" title="Organizați-vă asistența cu departamentele LiveAgent! Creșteți eficiența, automatizați fluxurile și personalizați comunicarea. Testare gratuită!" hreflang="ro-RO" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ro" alt="ro" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/ro.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="18"> Română </a> </li> <li class="Header__flags--item Header__flags--item-ru" data-region="europe" lang="ru"> <a class="Header__flags--item-link" href="https://ru.liveagent.com/funkcii/otdely/" title="Узнайте, как отделы в Help Desk LiveAgent ускоряют ответы, улучшают поддержку и делят задачи по компетенциям. Попробуйте бесплатно!" hreflang="ru-RU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ru" alt="ru" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/ru.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="19"> Русский </a> </li> <li class="Header__flags--item Header__flags--item-sk" data-region="europe" lang="sk"> <a class="Header__flags--item-link" href="https://www.liveagent.sk/funkcie/oddelenia/" title="Optimalizujte zákaznícku podporu s funkciou Oddelenia v LiveAgent. Rozdeľte agentov podľa produktov, lokalít alebo zodpovedností, a zabezpečte rýchlejšie riešenie tiketov. Vytvorte špecifické pravidlá a podpisy pre každé oddelenie a zlepšite efektivitu vašej podpory. Vyskúšajte zdarma!" hreflang="sk-SK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sk" alt="sk" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/sk.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="20"> Slovenčina </a> </li> <li class="Header__flags--item Header__flags--item-sl" data-region="europe" lang="sl"> <a class="Header__flags--item-link" href="https://www.liveagent.si/funkcije/oddelki/" title="Organizirajte službo za pomoč uporabnikom z oddelki za hitrejše odzive, jasne odgovornosti in bolj zadovoljne stranke. Preizkusite brezplačno!" hreflang="sl-SI" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sl" alt="sl" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/si.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="21"> Slovenščina </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-asia"> <div class="Header__flags--region-title h4">Asia</div> <ul> <li class="Header__flags--item Header__flags--item-zh-hans" data-region="asia" lang="zh-hans"> <a class="Header__flags--item-link" href="https://www.live-agent.cn/tezheng/bumen/" title="了解帮助台部门如何提升客户满意度和工作效率。LiveAgent 提供自动 Ticket 分配和实时对话功能，是一个价格合理且功能强大的客服解决方案，适用于各类企业规模。立即免费试用，体验更专业的支持和更快速的响应。" hreflang="zh-hans" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="zh-hans" alt="zh-hans" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/cn.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="22"> 简体中文 </a> </li> <li class="Header__flags--item Header__flags--item-tl" data-region="asia" lang="tl"> <a class="Header__flags--item-link" href="https://www.liveagent.ph/feature/departamento/" title="Ayusin ang iyong help desk gamit ang mga departamento at iruta ang mga tiket sa mga ahenteng may pinakamahusay na kasanayan upang pangasiwaan ang mga ito." hreflang="tl" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="tl" alt="tl" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/tl.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="23"> Tagalog </a> </li> <li class="Header__flags--item Header__flags--item-vi" data-region="asia" lang="vi"> <a class="Header__flags--item-link" href="https://www.liveagent.vn/tinh-nang/bo-phan/" title="Tìm hiểu về bộ phận hỗ trợ với LiveAgent: cải thiện dịch vụ khách hàng, tối ưu quy trình làm việc. Dùng thử miễn phí 30 ngày ngay!" hreflang="vi-VN" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="vi" alt="vi" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/vn.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="24"> Tiếng Việt </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-mideast"> <div class="Header__flags--region-title h4">Oriente Medio</div> <ul> <li class="Header__flags--item Header__flags--item-ar" data-region="mideast" lang="ar"> <a class="Header__flags--item-link" href="https://www.liveagent.ae/momayezat/departments/" title="نظّم مكتب المساعدة مع LiveAgent عبر الأقسام لتحسين التذاكر وزيادة رضا العملاء. جربه مجانًا الآن لتحسين الاستجابة!" hreflang="ar" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ar" alt="ar" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/ar.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="25"> العربية </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-america"> <div class="Header__flags--region-title h4">America</div> <ul> <li class="Header__flags--item Header__flags--item-en" data-region="america" lang="en"> <a class="Header__flags--item-link" href="https://www.liveagent.com/features/departments/" title="Organize your help desk efficiently with LiveAgent departments. Streamline ticket management and boost team productivity. Try free today!" hreflang="en-US" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="en" alt="en" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/us.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="26"> English </a> </li> <li class="Header__flags--item Header__flags--item-pt-br" data-region="america" lang="pt-br"> <a class="Header__flags--item-link" href="https://www.liveagent.com.br/recursos/departamentos/" title="Organize seu suporte ao cliente com departamentos de help desk. Encaminhe tickets, melhore respostas, eficiência e satisfação. Experimente grátis!" hreflang="pt-br" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pt-br" alt="pt-br" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/br.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="27"> Português </a> </li> </ul> </div> </div> </div> </li> </ul> </div> </div> </div> </div>  </div> </div> </header> <div class="AppContainer" data-copied="¡Copiado!"> <div class="Post Post--sidebar-right" itemscope itemtype="http://schema.org/TechArticle"> <span itemprop="author" itemscope itemtype="http://schema.org/Organization"> <meta itemprop="url" content="https://www.liveagent.es/herramientas/departamentos/"> <meta itemprop="name" content="LiveAgent"> </span> <style id="compactheader-css" type="text/css">.compact-header{padding-top:1em;padding-bottom:1em;background-color:#f9f9fa}.compact-header ~ 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#fa9531}.SortingMenu__desc{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center}.SortingMenu__desc::before{width:1em;height:1em;content:"";display:block;margin-right:.5em;background:url(/app/themes/liveagent/assets/images/icon-sorting.svg) center center no-repeat;background-size:contain;-webkit-filter:grayscale(100%) brightness(0);filter:grayscale(100%) brightness(0)}}@media(hover:hover){.SortingMenu__title.active:hover::before{-webkit-filter:grayscale(100%) brightness(0);filter:grayscale(100%) brightness(0)}}</style> <div class="compact-header__placeholder"> <div class="compact-header compact-header--lvl-2 urlslab-skip-lazy"> <div class="compact-header__wrapper wrapper"> <div class="compact-header__left">  <div class="breadcrumbs"><div class="breadcrumbs-inner"><ol itemscope itemtype="https://schema.org/BreadcrumbList"><li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"><a itemscope itemtype="https://schema.org/WebPage" itemprop="item" itemid="https://www.liveagent.es/herramientas/" href="https://www.liveagent.es/herramientas/" title="Descubre todas las funciones de LiveAgent: gestión de tickets, automatización, integraciones y más. ¡Optimiza tu soporte y prueba gratis!" hreflang="es-ES" onover-preload="1"><span itemprop="name">Funciones</span></a><meta itemprop="position" content="1"></li><li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"><span itemprop="name">Departamentos</span><meta itemprop="position" content="2"></li></ol></div></div>   <h1 itemprop="headline" class="compact-header__title" id="h-departamentos">Departamentos</h1>   <div class="compact-header__text"><p class="flowhunt-skip"></p><p>Los departamentos de soporte organizan y resuelven problemas de clientes mediante grupos especializados. Facilitan flujos de trabajo, permiten informes de rendimiento y mejoran la eficiencia del servicio al cliente segmentando tareas por agentes y tiempo.</p></div>   <div class="compact-header__tags"> <div class="compact-header__tags-item"> <div class="compact-header__tags-title">Categorías:</div> <ul class="compact-header__tags-list"> <li> <a href="https://www.liveagent.es/herramientas/#gestion-de-tickets" title="Gestión de tickets" hreflang="es-ES" onover-preload="1"> <svg class="icon-tag-solid"> <use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#tag-solid"></use> </svg> Gestión de tickets </a> </li> </ul> </div> <div class="compact-header__tags-item"> <div class="compact-header__tags-title">Disponible en:</div> <ul class="compact-header__tags-list"> <li> <a href="/tarifas/" title="Small" hreflang="es-ES" onover-preload="1"> <svg class="icon-tag-solid"> <use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#tag-solid"></use> </svg> Small </a> </li> <li> <a href="/tarifas/" title="Medium" hreflang="es-ES" onover-preload="1"> <svg class="icon-tag-solid"> <use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#tag-solid"></use> </svg> Medium </a> </li> <li> <a href="/tarifas/" title="Large" hreflang="es-ES" onover-preload="1"> <svg class="icon-tag-solid"> <use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#tag-solid"></use> </svg> Large </a> </li> </ul> </div> </div>  </div> <div class="compact-header__right">  <div class="compact-header__toc js-toc"><div class="FilterMenu"><div class="FilterMenu__title js-toc__title"></div><div class="FilterMenu__items js-toc__items"><div class="FilterMenu__items--inn"><a href="#what-are-help-desk-departments" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title='Organiza tu soporte técnico con departamentos en LiveAgent. Mejora la eficiencia, tiempos de respuesta y satisfacción del cliente. ¡Prueba gratis!"' hreflang="es-ES"><span class="FilterMenu__item-title js-toc__item-title">¿Qué son los departamentos del soporte?</span></a><a href="#what-are-help-desk-departments-for" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title='Organiza tu soporte técnico con departamentos en LiveAgent. Mejora la eficiencia, tiempos de respuesta y satisfacción del cliente. ¡Prueba gratis!"' hreflang="es-ES"><span class="FilterMenu__item-title js-toc__item-title">¿Para qué sirven los departamentos del soporte?</span></a><a href="#h-what-else-can-you-do-with-departments" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title='Organiza tu soporte técnico con departamentos en LiveAgent. Mejora la eficiencia, tiempos de respuesta y satisfacción del cliente. ¡Prueba gratis!"' hreflang="es-ES"><span class="FilterMenu__item-title js-toc__item-title">¿Qué más se puede hacer con los departamentos?</span></a><a href="#examples-of-help-desk-departments" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title='Organiza tu soporte técnico con departamentos en LiveAgent. Mejora la eficiencia, tiempos de respuesta y satisfacción del cliente. ¡Prueba gratis!"' hreflang="es-ES"><span class="FilterMenu__item-title js-toc__item-title">Ejemplos de departamentos:</span></a><a href="#how-can-i-benefit-from-setting-up-help-desk-departments" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title='Organiza tu soporte técnico con departamentos en LiveAgent. Mejora la eficiencia, tiempos de respuesta y satisfacción del cliente. ¡Prueba gratis!"' hreflang="es-ES"><span class="FilterMenu__item-title js-toc__item-title">¿Cómo puedo beneficiarme de la creación de departamentos de soporte?</span></a><a href="#how-to-create-departments-in-liveagent" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title='Organiza tu soporte técnico con departamentos en LiveAgent. Mejora la eficiencia, tiempos de respuesta y satisfacción del cliente. ¡Prueba gratis!"' hreflang="es-ES"><span class="FilterMenu__item-title js-toc__item-title">Cómo crear departamentos en LiveAgent</span></a><a href="#how-to-add-agents-to-departments" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title='Organiza tu soporte técnico con departamentos en LiveAgent. Mejora la eficiencia, tiempos de respuesta y satisfacción del cliente. ¡Prueba gratis!"' hreflang="es-ES"><span class="FilterMenu__item-title js-toc__item-title">Cómo añadir agentes a los departamentos</span></a><a href="#how-to-route-tickets-to-specific-departments" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title='Organiza tu soporte técnico con departamentos en LiveAgent. Mejora la eficiencia, tiempos de respuesta y satisfacción del cliente. ¡Prueba gratis!"' hreflang="es-ES"><span class="FilterMenu__item-title js-toc__item-title">Cómo enviar tickets a departamentos específicos</span></a><a href="#h-monitoring-your-department-s-performance-with-department-reports" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title='Organiza tu soporte técnico con departamentos en LiveAgent. Mejora la eficiencia, tiempos de respuesta y satisfacción del cliente. ¡Prueba gratis!"' hreflang="es-ES"><span class="FilterMenu__item-title js-toc__item-title">Supervisión del desempeño de tu departamento con informes de departamento</span></a><a href="#department-report-display-options-columns" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title='Organiza tu soporte técnico con departamentos en LiveAgent. Mejora la eficiencia, tiempos de respuesta y satisfacción del cliente. ¡Prueba gratis!"' hreflang="es-ES"><span class="FilterMenu__item-title js-toc__item-title">Informe de Departamento opciones de visualización (columnas):</span></a><a href="#choosing-how-you-want-to-display-data" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title='Organiza tu soporte técnico con departamentos en LiveAgent. Mejora la eficiencia, tiempos de respuesta y satisfacción del cliente. ¡Prueba gratis!"' hreflang="es-ES"><span class="FilterMenu__item-title js-toc__item-title">Elege cómo deseas mostrar los datos</span></a><a href="#using-department-reports-with-api" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title='Organiza tu soporte técnico con departamentos en LiveAgent. Mejora la eficiencia, tiempos de respuesta y satisfacción del cliente. ¡Prueba gratis!"' hreflang="es-ES"><span class="FilterMenu__item-title js-toc__item-title">Uso de informes de departamento con API</span></a><a href="#do-i-need-help-desk-departments-if-i-m-running-a-one-man-show" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title='Organiza tu soporte técnico con departamentos en LiveAgent. Mejora la eficiencia, tiempos de respuesta y satisfacción del cliente. ¡Prueba gratis!"' hreflang="es-ES"><span class="FilterMenu__item-title js-toc__item-title">¿Necesito los departamentos si tengo una empresa unipersonal?</span></a><a href="#benefits-of-help-desk-departments" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title='Organiza tu soporte técnico con departamentos en LiveAgent. Mejora la eficiencia, tiempos de respuesta y satisfacción del cliente. ¡Prueba gratis!"' hreflang="es-ES"><span class="FilterMenu__item-title js-toc__item-title">Beneficios de los departamentos</span></a><a href="#more-knowledgeable-answers-and-happier-customers" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title='Organiza tu soporte técnico con departamentos en LiveAgent. Mejora la eficiencia, tiempos de respuesta y satisfacción del cliente. ¡Prueba gratis!"' hreflang="es-ES"><span class="FilterMenu__item-title js-toc__item-title">Respuestas más informadas y clientes más felices</span></a><a href="#faster-response-times" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title='Organiza tu soporte técnico con departamentos en LiveAgent. Mejora la eficiencia, tiempos de respuesta y satisfacción del cliente. ¡Prueba gratis!"' hreflang="es-ES"><span class="FilterMenu__item-title js-toc__item-title">Tiempos de respuesta más rápidos</span></a><a href="#clear-responsibilities-and-more-efficient-workflows" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title='Organiza tu soporte técnico con departamentos en LiveAgent. Mejora la eficiencia, tiempos de respuesta y satisfacción del cliente. ¡Prueba gratis!"' hreflang="es-ES"><span class="FilterMenu__item-title js-toc__item-title">Responsabilidades claras y flujos de trabajo más eficientes</span></a><a href="#knowledge-base-resources" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title='Organiza tu soporte técnico con departamentos en LiveAgent. Mejora la eficiencia, tiempos de respuesta y satisfacción del cliente. ¡Prueba gratis!"' hreflang="es-ES"><span class="FilterMenu__item-title js-toc__item-title">Recursos de la base de conocimiento</span></a><a href="#ready-to-benefit-from-departments" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title='Organiza tu soporte técnico con departamentos en LiveAgent. Mejora la eficiencia, tiempos de respuesta y satisfacción del cliente. ¡Prueba gratis!"' hreflang="es-ES"><span class="FilterMenu__item-title js-toc__item-title">¿Listo para beneficiarse de los departamentos?</span></a></div></div></div></div>   <div class="compact-header__image"> <meta itemprop="image" content="https://www.liveagent.es/app/themes/liveagent/assets/images/features-category_ticket-management.jpg"> <picture><img fetchpriority="high" src="https://www.liveagent.es/app/themes/liveagent/assets/images/features-category_ticket-management.jpg" alt="Departamentos" class="compact-header__img" urlslab-id="28"></picture> <div class="compact-header__logo"> <meta itemprop="image" content="https://www.liveagent.com/app/uploads/2020/02/Department.svg"> <img fetchpriority="high" src="https://www.liveagent.es/wp/urlslab-download/f443d7d6d7b8f664884650854f8f17fa/Department.svg" alt="Integración" class="compact-header__logo-img" urlslab-id="29"> </div> </div>  </div>   </div> </div> </div> <div class="wrapper Post__container"> <div class="Post__sidebar"> <div class="Signup__sidebar-wrapper"> <div class="Signup__sidebar urlslab-skip-keywords Trial"> <div class="Signup__sidebar__title">Empiece la prueba gratuita</div> <div class="Signup__sidebar__subtitle">30 days free trial</div> <form data-form-type="signup-trial-form" data-id="signup" data-plan-type="Trial"> <input data-id="grecaptcha" name="grecaptcha" type="hidden" value="" autocomplete="off"> <input data-id="ga_client_id" name="ga_client_id" type="hidden" value="" autocomplete="off"> <div data-id="nameFieldmain" class="Signup__sidebar__item"> <div class="InputWrapper"> <input type="text" data-type="text" name="fullname" placeholder="Nombre completo" value="" required="required" autocomplete="off" maxlength="100"> </div> <div class="ErrorMessage"></div> </div> <div data-id="mailFieldmain" class="Signup__sidebar__item"> <div class="InputWrapper"> <input type="email" name="email" placeholder="E-mail" value="" required="required" autocomplete="off" maxlength="255"> </div> <div class="ErrorMessage"></div> </div> <div data-id="domainFieldmain" class="Signup__sidebar__item Signup__sidebar__item domain"> <div class="InputWrapper"> <input type="text" data-type="text" name="subdomain" placeholder="Nombre de la compañía" required="required" autocomplete="off" maxlength="25"> <div class="Signup__sidebar__item__domain">.ladesk.com</div> </div> <div class="Signup__sidebar__item__info Tooltip"> <div class="Signup__sidebar__item__info__icon ComparePlans__info-icon fontello-info"></div> <div class="Tooltip__text Tooltip__text--right">Elija un nombre para su subdominio de LiveAgent. 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href="https://www.liveagent.es/app/plugins/wp-urlslab/public/build/css/urlslab_youtube_loader_decorated.css"> <h2 class="wp-block-heading" id="what-are-help-desk-departments">¿Qué son los departamentos del soporte?</h2> <p></p><p>Un departamento de soporte es una parte de una organización formada por personas específicas que se dedican a resolver problemas concretos. Normalmente, los agentes de cada departamento tienen diferentes niveles de conocimiento del producto/servicio y diferentes <a href="https://www.liveagent.es/herramientas/responsabilidad/" urlslab_href_old="https://www.liveagent.es/momayezat/responsabilidad/" title="Optimiza la gestión de tickets con la función de responsabilidad de LiveAgent. Mejora eficiencia, tiempos de respuesta y satisfacción del cliente." hreflang="es-ES" onover-preload="1">responsabilidades</a>.</p> <p>Por ejemplo, los agentes que forman parte del departamento de ventas suelen ser responsables de responder las preguntas de ventas, mientras que los agentes del departamento de tecnología son responsables de resolver los problemas del cliente con los productos/servicios.</p> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2021/04/Departments-overview.png" data-lightbox="gallery" title="App - Uploads - 2021 - 04 - Departments Overview.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.es/wp/urlslab-download/84101bac5bf504bb73735cdf31829b63/Departments-overview-1024x559.png.webp 1024w, https://www.liveagent.es/wp/urlslab-download/8845b6798bcdaf93a2bcafc182079f6f/Departments-overview-300x164.png.webp 300w, https://www.liveagent.es/wp/urlslab-download/0ca865a303c16ba6c9aab5cc526a5bd0/Departments-overview-768x419.png.webp 768w, https://www.liveagent.es/wp/urlslab-download/420cc59e9e7eceb21ddc53f9bbdbfebd/Departments-overview-92x50.png.webp 92w, https://www.liveagent.es/wp/urlslab-download/809e1ea7278faf2fcfe3f3d57791927d/Departments-overview-46x25.png.webp 46w, https://www.liveagent.es/wp/urlslab-download/3f5c2ca1be72a899c5018225abc8c18b/Departments-overview-614x335.png.webp 614w, https://www.liveagent.es/wp/urlslab-download/7c4436019eb86ec6c8bf43f269dc561f/Departments-overview-700x382.png.webp 700w, https://www.liveagent.es/wp/urlslab-download/6d6aee34ec23c4b54da62aaf00468027/Departments-overview-185x101.png.webp 185w, https://www.liveagent.es/wp/urlslab-download/b40c0d940cbc94120eea9fa68716d7de/Departments-overview-110x60.png.webp 110w, https://www.liveagent.es/wp/urlslab-download/e58298e4c4fe1ea8fc56060a8d383b34/Departments-overview-485x265.png.webp 485w, https://www.liveagent.es/wp/urlslab-download/18c4a3325fa827d375647eddf26c4a50/Departments-overview-40x22.png.webp 40w, https://www.liveagent.es/wp/urlslab-download/6252929e47f12d913aad4b0bd8cab65a/Departments-overview-250x136.png.webp 250w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.es/wp/urlslab-download/4093960edf78493c3c2339c264b8ca74/Departments-overview-1024x559.png 1024w, https://www.liveagent.es/wp/urlslab-download/ed0195fa2623dc0cb57e0bcd10f87d8e/Departments-overview-300x164.png 300w, https://www.liveagent.es/wp/urlslab-download/b3a6be7e6dd0769114463e641918b3c9/Departments-overview-768x419.png 768w, https://www.liveagent.es/wp/urlslab-download/23dbd81f8b8177692dd57f3932680c31/Departments-overview-92x50.png 92w, https://www.liveagent.es/wp/urlslab-download/f9276c62a3a10c541daa84f245d78d8d/Departments-overview-46x25.png 46w, https://www.liveagent.es/wp/urlslab-download/f0a3ab96007319ddd00577f37a82a1ca/Departments-overview-614x335.png 614w, https://www.liveagent.es/wp/urlslab-download/739d1b052d10bee190f7485888f0161a/Departments-overview-700x382.png 700w, https://www.liveagent.es/wp/urlslab-download/682e39098aee982e9f34749622f797bb/Departments-overview-185x101.png 185w, https://www.liveagent.es/wp/urlslab-download/f097619363dc3f5c9ee21dd41a6e9d95/Departments-overview-110x60.png 110w, https://www.liveagent.es/wp/urlslab-download/d005c5d54951392d5903536c50529910/Departments-overview-485x265.png 485w, https://www.liveagent.es/wp/urlslab-download/2a51acda52e8cbb1654a8999eb962218/Departments-overview-40x22.png 40w, https://www.liveagent.es/wp/urlslab-download/9494f169cfb2ce01b572c0b7fa27f5f0/Departments-overview-250x136.png 250w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.es/wp/urlslab-download/84101bac5bf504bb73735cdf31829b63/Departments-overview-1024x559.png.webp" urlslab-lazy="yes" type="image/webp"></source><img fetchpriority="high" decoding="async" width="1024" height="559" alt="" class="wp-image-215444" data-src="https://www.liveagent.es/wp/urlslab-download/4093960edf78493c3c2339c264b8ca74/Departments-overview-1024x559.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="31"></picture></a><figcaption class="wp-element-caption">Vista general de Departamentos</figcaption></figure> <h2 class="wp-block-heading" id="what-are-help-desk-departments-for">¿Para qué sirven los departamentos del soporte?</h2> <p></p><p>Generalmente, los departamentos del soporte se crean para mantenerlo organizado. Se pueden comparar con las etiquetas de la bandeja de entrada que puedes encontrar en <a href="https://www.liveagent.es/integraciones/gmail/" title="Descubre cómo la integración de Gmail con LiveAgent revoluciona tu atención al cliente y email marketing. Gestiona fácilmente todas las consultas desde una sola interfaz, optimiza el seguimiento de problemas y mejora el soporte al cliente con una integración gratuita y sencilla. ¡Visita para explorar cómo simplificar tu gestión de emails y potenciar tus estrategias de marketing!" hreflang="es-ES" onover-preload="1">Gmail</a>. Al igual que estas etiquetas de Gmail, los departamentos se aseguran de que puedes encontrar las consultas de los clientes con facilidad.</p> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2021/04/Gmail-labels-1024x85.png" data-lightbox="gallery" title="App - Uploads - 2021 - 04 - Gmail Labels 1024x85.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.es/wp/urlslab-download/472fd02348c18fcd007a19e2c19cbde3/Gmail-labels-1024x85.png.webp 1024w, https://www.liveagent.es/wp/urlslab-download/cec87d3e6646a1fdb46a74deed20d51f/Gmail-labels-300x25.png.webp 300w, https://www.liveagent.es/wp/urlslab-download/c0a9ed0091fcb8d0979b2cca29c56602/Gmail-labels-768x64.png.webp 768w, https://www.liveagent.es/wp/urlslab-download/277b8429fe75ba79a73f5aa25de3566d/Gmail-labels-185x15.png.webp 185w, https://www.liveagent.es/wp/urlslab-download/cb7955af3bb0b7c6f146510e8e219163/Gmail-labels-175x14.png.webp 175w, https://www.liveagent.es/wp/urlslab-download/387d4ce3b40bb338656d461fd300e383/Gmail-labels-960x80.png.webp 960w, https://www.liveagent.es/wp/urlslab-download/77ee2a3f3d12d8963ec5e43624c5409d/Gmail-labels-700x58.png.webp 700w, https://www.liveagent.es/wp/urlslab-download/a0419b1261e788a3a1428678b7a2f578/Gmail-labels-110x9.png.webp 110w, https://www.liveagent.es/wp/urlslab-download/abd0849cbdd2c165876dfe379ab71c4d/Gmail-labels-485x40.png.webp 485w, https://www.liveagent.es/wp/urlslab-download/9f47f347863ffc4c0a6b5e44764a0eb3/Gmail-labels-95x8.png.webp 95w, https://www.liveagent.es/wp/urlslab-download/8c25ea144c77de3a87b65bf751f661e9/Gmail-labels-200x17.png.webp 200w, https://www.liveagent.es/wp/urlslab-download/afd209e9803b3f49b13b3518c330467f/Gmail-labels-250x21.png.webp 250w, https://www.liveagent.es/wp/urlslab-download/a1c12074025bc00ecc8ddfaea2d6fac5/Gmail-labels.png.webp 1618w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.es/wp/urlslab-download/1d41cf80f3db5700468ce7dbf0020854/Gmail-labels-1024x85.png 1024w, https://www.liveagent.es/wp/urlslab-download/15990aba6d528edaa45d360ad18f1dc4/Gmail-labels-300x25.png 300w, https://www.liveagent.es/wp/urlslab-download/994d360012c08346f03db58128e8b483/Gmail-labels-768x64.png 768w, https://www.liveagent.es/wp/urlslab-download/88cfe9c132eb317b8554d7949867a30f/Gmail-labels-185x15.png 185w, https://www.liveagent.es/wp/urlslab-download/412d50827a77597ece231eed7c45063c/Gmail-labels-175x14.png 175w, https://www.liveagent.es/wp/urlslab-download/d93d232f5a20292e6fc7aa51050df492/Gmail-labels-960x80.png 960w, https://www.liveagent.es/wp/urlslab-download/3fffc38d327ca05994b744a7cb03f17f/Gmail-labels-700x58.png 700w, https://www.liveagent.es/wp/urlslab-download/5701b041b8170547aff8ed13638819b0/Gmail-labels-110x9.png 110w, https://www.liveagent.es/wp/urlslab-download/cfc1d5c759467927fb9d7a18d9e978d4/Gmail-labels-485x40.png 485w, https://www.liveagent.es/wp/urlslab-download/8510b47739af04592d324527837abca9/Gmail-labels-95x8.png 95w, https://www.liveagent.es/wp/urlslab-download/8f4ffacf37d6f0ee0011dcd77ee18099/Gmail-labels-200x17.png 200w, https://www.liveagent.es/wp/urlslab-download/cb5782bbfe993b1dc9313238466745c4/Gmail-labels-250x21.png 250w, https://www.liveagent.es/wp/urlslab-download/07169500492a5a7fc5ff15962a704a8d/Gmail-labels.png 1618w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.es/wp/urlslab-download/472fd02348c18fcd007a19e2c19cbde3/Gmail-labels-1024x85.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="85" alt="" class="wp-image-215456" data-src="https://www.liveagent.es/wp/urlslab-download/1d41cf80f3db5700468ce7dbf0020854/Gmail-labels-1024x85.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="32"></picture></a></figure> <p>Los departamentos también son excelentes para especificar flujos de trabajo para diferentes conjuntos de agentes.</p> <h3 class="wp-block-heading" id="h-what-else-can-you-do-with-departments">¿Qué más se puede hacer con los departamentos?</h3> <ul class="wp-block-list"> <li>Restringir el acceso a los tickets (solo los agentes dentro de ese departamento podrán ver los tickets de su departamento).</li> <li>Personalice sus plantillas de comunicación por correo electrónico.</li> <li>Configure la disponibilidad de servicios de chat, teléfono y mensajería.</li> <li><p>Defina filtros y <a href="https://www.liveagent.es/herramientas/reglas/" urlslab_href_old="https://www.liveagent.es/momayezat/reglas/" title="Automatiza tu servicio al cliente con reglas de LiveAgent. Ahorra tiempo, reduce errores y mejora la satisfacción. ¡Prueba gratis!" hreflang="es-ES" onover-preload="1">reglas de automatización</a> (reglas de enrutamiento de tickets).</p></li> <li>Especifique diferentes firmas de correo electrónico, reglas de respuesta telefónica y de chat.</li> <li>Ver cuántos tickets nuevos, abiertos y resueltos hay en cada departamento.</li> <li>Especificar diferentes procesos de soporte.</li> <li>Configurar direcciones de correo electrónico de soporte.</li> <li><p>Defina <a href="https://www.liveagent.es/herramientas/acuerdo-de-nivel-de-servicio-sla/" urlslab_href_old="https://www.liveagent.es/momayezat/acuerdo-de-nivel-de-servicio-sla/" title="Gestione acuerdos de nivel de servicio (ANS) fácilmente con LiveAgent. Herramientas, informes y prueba gratuita para optimizar tu soporte." hreflang="es-ES" onover-preload="1">acuerdos de nivel de servicio</a> y horario comercial.</p></li> </ul> <h2 class="wp-block-heading" id="examples-of-help-desk-departments">Ejemplos de departamentos:</h2> <ul class="wp-block-list"> <li>Departamentos empresariales/organizacionales responsables de resolver consultas en diferentes áreas como recursos humanos, TI, contabilidad, ventas, marketing o legal.</li> <li><p>Departamentos que se encargan de responder consultas sobre diferentes productos/servicios como <a href="https://www.liveagent.es/software-de-help-desk/" title="Descubra los 15 mejores software de help desk para 2024. Mejore su atención al cliente con LiveAgent: prueba gratis, sin tarjeta requerida." hreflang="es-ES" onover-preload="1">software de help desk</a>, <a href="https://www.postaffiliatepro.com/" title="Discover Post Affiliate Pro, the leading affiliate software platform that empowers you to create and manage multiple affiliate programs effortlessly. Enjoy a 1-month free trial with no setup fees or credit card required, and benefit from 24/7 customer support. Elevate your affiliate marketing strategy with advanced tracking, customizable tools, and seamless automation to boost your earnings. Perfect for businesses of all sizes, experience the power of Post Affiliate Pro today!" hreflang="en-US">software de marketing de afiliados</a> o software de gestión de relaciones con los clientes.</p></li> <li>Departamentos encargados de manejar diferentes tipos de clientes como revendedores, afiliados, VIPs o socios.</li> <li>Departamentos responsables de atender a clientes en diferentes ubicaciones geográficas como América del Norte, Europa o Asia.</li> </ul> <figure class="wp-block-image aligncenter size-large is-resized no-borders"><a href="https://www.liveagent.com/app/uploads/2020/11/Departments-2.png" data-lightbox="gallery" title="App - Uploads - 2020 - 11 - Departments 2.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.es/wp/urlslab-download/0f7cf71f22fa14dc2f71569429434121/Departments-2.png.webp 570w, https://www.liveagent.es/wp/urlslab-download/65227a4aa386369cf038156ca96bb71a/Departments-2-211x300.png.webp 211w, https://www.liveagent.es/wp/urlslab-download/fef92916ad39037a89b68680690282f7/Departments-2-35x50.png.webp 35w, https://www.liveagent.es/wp/urlslab-download/fe292bdaefa80c35dab380bedaaba6de/Departments-2-18x25.png.webp 18w, https://www.liveagent.es/wp/urlslab-download/216d9304924a98b91bce22bd18588da9/Departments-2-235x335.png.webp 235w, https://www.liveagent.es/wp/urlslab-download/98e9bb1006f95cad0a70adef81550017/Departments-2-281x400.png.webp 281w, https://www.liveagent.es/wp/urlslab-download/eafd7a1fadecf39608559954a888ce17/Departments-2-130x185.png.webp 130w, https://www.liveagent.es/wp/urlslab-download/e7f6ac1841561e273abb19fa5120f242/Departments-2-77x110.png.webp 77w, https://www.liveagent.es/wp/urlslab-download/e9e5890197f67658ca52e4bfac937cc5/Departments-2-340x485.png.webp 340w, https://www.liveagent.es/wp/urlslab-download/3db6bbaaafc825de9de242f609e3057f/Departments-2-15x22.png.webp 15w, https://www.liveagent.es/wp/urlslab-download/99cf9534cc823e7d1a21b46c2bf5b891/Departments-2-175x250.png.webp 175w" urlslab-lazy="yes" sizes="(max-width: 570px) 100vw, 570px" type="image/webp"></source><source data-srcset="https://www.liveagent.es/wp/urlslab-download/7807ce1c47e375d41677d11f1d007c76/Departments-2.png 570w, https://www.liveagent.es/wp/urlslab-download/2815b0993473f4764f6199dd4622fc1e/Departments-2-211x300.png 211w, https://www.liveagent.es/wp/urlslab-download/3319b34002cb16270699f2c2080f43e3/Departments-2-35x50.png 35w, https://www.liveagent.es/wp/urlslab-download/8e16afe70271642288853638997a0fd3/Departments-2-18x25.png 18w, https://www.liveagent.es/wp/urlslab-download/4e5c3653e30dc2d8d71e3f85ddfaa4eb/Departments-2-235x335.png 235w, https://www.liveagent.es/wp/urlslab-download/680458d1a23934458ce7b3d31bfaa58c/Departments-2-281x400.png 281w, https://www.liveagent.es/wp/urlslab-download/b689d95ce2590f37b4318328a65f9fd5/Departments-2-130x185.png 130w, https://www.liveagent.es/wp/urlslab-download/ed763a98f0268fd7d405352be756da11/Departments-2-77x110.png 77w, https://www.liveagent.es/wp/urlslab-download/de57825778ddc37a18ed6e4f42d36c3e/Departments-2-340x485.png 340w, https://www.liveagent.es/wp/urlslab-download/5a60dee1d6c7b2ff858c5ef9f310195d/Departments-2-15x22.png 15w, https://www.liveagent.es/wp/urlslab-download/df5a6d70b88818a864e723225fd5300c/Departments-2-175x250.png 175w" urlslab-lazy="yes" sizes="(max-width: 570px) 100vw, 570px"></source><source data-srcset="https://www.liveagent.es/wp/urlslab-download/0f7cf71f22fa14dc2f71569429434121/Departments-2.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="570" height="812" alt="Función-de-departamentos-de-LiveAgent" class="wp-image-144201" style="opacity: 0; transition: opacity .5s;" data-src="https://www.liveagent.es/wp/urlslab-download/7807ce1c47e375d41677d11f1d007c76/Departments-2.png" data-urlslabstyle="width:285px;height:406px" urlslab-lazy="yes" urlslab-id="33"></picture></a></figure> <h2 class="wp-block-heading" id="how-can-i-benefit-from-setting-up-help-desk-departments">¿Cómo puedo beneficiarme de la creación de departamentos de soporte?</h2> <p></p><p>Crear departamentos dentro de tu <a href="https://www.liveagent.es/software-gestion-tickets/" title='Descubre los 20 mejores softwares de ticketing en 2024. Mejora tu soporte al cliente con LiveAgent: prueba gratis 30 días, ¡sin tarjeta!"' hreflang="es-ES" onover-preload="1">software de emisión de tickets de atención al cliente</a> puede resultar muy beneficioso por varios motivos:</p> <ul class="wp-block-list"> <li>Agrupan equipos de especialistas juntos.</li> <li><p>Los departamentos de la mesa de ayuda <a href="https://www.liveagent.es/historias-exito/" urlslab_href_old="/use-case-scenarios/" title="El texto presenta una serie de empresas y sitios web. Entre ellas, destaca Post Affiliate Pro, un software de seguimiento de afiliados líder que cuenta con la confianza de más de 30k empresas. También se menciona a ZľavaDňa, Websupport, SolidTrust Pay, Slido, Refresher, Ready2Order, Nutricia, Martinus, L&L Europe, Huawei, Hostinger y Habrahabr. Cada una de ellas tiene un área de especialidad, como alojamiento web, servicios de pago, blogs sobre IT, entre otros." hreflang="es-ES" onover-preload="1">mejoran la eficacia y la calidad de la gestión de tickets</a>.</p></li> <li><p>Estos <a href="https://www.liveagent.es/aumenta-la-velocidad-de-respuesta/" title="Mejora la velocidad de respuesta de tu soporte con LiveAgent: chat en vivo, CRM integrado y automatización. Prueba gratis por 30 días." hreflang="es-ES" onover-preload="1">reducen el tiempo de respuesta y resolución de los tickets</a>.</p></li> <li><p>Los departamentos de soporte técnico mantienen organizada su <a href="https://www.liveagent.es/buzon-compartido/" title="Gestiona todas tus consultas de clientes en un solo lugar con el mejor buzón compartido de LiveAgent. ¡Prueba gratis 30 días!" hreflang="es-ES" onover-preload="1">bandeja de entrada universal</a>.</p></li> <li>Departamentos muestran claro propiedad de los tickets.</li> <li>Se aseguran de que los agentes solo respondan los tickets para los que estén mejor preparados.</li> <li>Los departamentos de ayuda reducen los niveles de estrés.</li> <li>Los departamentos facilitan encontrar tickets anteriores.</li> <li>Mejoran la eficiencia y flujos de trabajo del agente.</li> </ul> <div class="BlockDiscover BlockDiscover--discover" style="" urlslab-lazy-bgimage="https://www.liveagent.es/app/themes/liveagent/assets/images/cta_new_bg.svg"> <p class="BlockDiscover__title">Streamline tickets into departments</p> <p class="BlockDiscover__text">Organize all incoming tickets by assigning them to specific departments. Try it today with our free 30-day trial. No credit card required.</p> <div class="BlockDiscover__buttons"> <a href="/prueba/" class="Button Button--knockout" title="Regístrese en LiveAgent y comience su prueba gratuita de 30 días hoy. ¡Descubra el mejor software de atención al cliente!" hreflang="es-ES" onover-preload="1"> <span>Free trial</span> </a> <a href="/demo/" class="Button Button--outline Button--outline__white" title="Solicita una demo de LiveAgent y descubre cómo mejorar la satisfacción del cliente y aumentar ventas con nuestro recorrido personalizado." hreflang="es-ES" onover-preload="1"> <span>Reserve una demostración</span> </a> </div> <div class="BlockDiscover__right__img" style="" urlslab-lazy-bgimage="https://www.liveagent.es/app/themes/liveagent/assets/images/cta_new_chat.png"></div> </div> <h2 class="wp-block-heading" id="how-to-create-departments-in-liveagent">Cómo crear departamentos en LiveAgent</h2> <ol class="wp-block-list"> <li><p>Inicie sesión en <strong>LiveAgent</strong>.</p></li> <li><p>Haga clic en <strong>Configuración</strong> (icono de rueda dentada en la barra de menú de la izquierda).</p></li> <li><p>Haga clic en <strong>Departamentos.</strong></p></li> <li><p>Haga clic en <strong>Crear departamento.</strong></p></li> <li><p><strong>Nombre su departamento</strong>.</p></li> <li>Opcional: Marque la casilla para activar la solución.</li> <li><p>Haga clic en <strong>Guardar</strong>.</p></li> </ol> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2021/04/Creating-department.png" data-lightbox="gallery" title="App - Uploads - 2021 - 04 - Creating Department.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.es/wp/urlslab-download/c2e3134500caa18989f702c236fe614f/Creating-department-1024x559.png.webp 1024w, https://www.liveagent.es/wp/urlslab-download/4dffa65a267d16da502957cc17bb488f/Creating-department-300x164.png.webp 300w, https://www.liveagent.es/wp/urlslab-download/84819432a544d9498a28d3d985a550cd/Creating-department-768x419.png.webp 768w, https://www.liveagent.es/wp/urlslab-download/8c5e0428bd5cb822fc19ce6324f60768/Creating-department-92x50.png.webp 92w, https://www.liveagent.es/wp/urlslab-download/0c5f977fa719e776f5b9d56e272a6e1b/Creating-department-46x25.png.webp 46w, https://www.liveagent.es/wp/urlslab-download/2de317ace8de527e6a4945f29209fd86/Creating-department-614x335.png.webp 614w, https://www.liveagent.es/wp/urlslab-download/1646d5d5ed653b1aa0ab960c402b00ca/Creating-department-700x382.png.webp 700w, https://www.liveagent.es/wp/urlslab-download/e9a1996c493d140388d34c0e9900d2fc/Creating-department-185x101.png.webp 185w, https://www.liveagent.es/wp/urlslab-download/f6122744f56946eaaa6b508ab1e81690/Creating-department-110x60.png.webp 110w, https://www.liveagent.es/wp/urlslab-download/c5079e084bbef79557b5199b24b92252/Creating-department-485x265.png.webp 485w, https://www.liveagent.es/wp/urlslab-download/a92f781eb8f5b56d677bdda20bf9503d/Creating-department-40x22.png.webp 40w, https://www.liveagent.es/wp/urlslab-download/b5fb55b55c08aefbdceedbb054ded1a5/Creating-department-250x136.png.webp 250w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.es/wp/urlslab-download/ed82f90584783c45dbd3c90f6fd3465b/Creating-department-1024x559.png 1024w, https://www.liveagent.es/wp/urlslab-download/6a73cd11dacf705ceea8492b012dff30/Creating-department-300x164.png 300w, https://www.liveagent.es/wp/urlslab-download/d4c8023907608f828f92b9d4c6f60908/Creating-department-768x419.png 768w, https://www.liveagent.es/wp/urlslab-download/4c4225097f46eb7192853f5bf0ade9ac/Creating-department-92x50.png 92w, https://www.liveagent.es/wp/urlslab-download/0b66efe53d2bf95f37927516a44c24c4/Creating-department-46x25.png 46w, https://www.liveagent.es/wp/urlslab-download/664a281d2f148f1ef54ba197f22a0f08/Creating-department-614x335.png 614w, https://www.liveagent.es/wp/urlslab-download/9bbe03f7f923ff79d6fb702ad1232b91/Creating-department-700x382.png 700w, https://www.liveagent.es/wp/urlslab-download/3a4070e5fdf4f0cbf7d46eaab1351b18/Creating-department-185x101.png 185w, https://www.liveagent.es/wp/urlslab-download/d1b327516ab301e6a4a73f1793491aab/Creating-department-110x60.png 110w, https://www.liveagent.es/wp/urlslab-download/0ce8a02fde0fb520ff1009a736c35da1/Creating-department-485x265.png 485w, https://www.liveagent.es/wp/urlslab-download/a2aafd3c23747ec692fd2ab047f74560/Creating-department-40x22.png 40w, https://www.liveagent.es/wp/urlslab-download/f267e91d1c6e933d3cbed2269499ca4f/Creating-department-250x136.png 250w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.es/wp/urlslab-download/c2e3134500caa18989f702c236fe614f/Creating-department-1024x559.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="559" alt="" class="wp-image-215468" data-src="https://www.liveagent.es/wp/urlslab-download/ed82f90584783c45dbd3c90f6fd3465b/Creating-department-1024x559.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="34"></picture></a></figure> <h2 class="wp-block-heading" id="how-to-add-agents-to-departments">Cómo añadir agentes a los departamentos</h2> <ol class="wp-block-list"> <li><p>Inicie sesión en<strong> LiveAgent.</strong></p></li> <li><p>Haga clic en <strong>Configuración</strong> (icono de rueda dentada en la barra de menú de la izquierda)</p></li> <li><p>Haga clic en <strong>Departamentos.</strong></p></li> <li><p><strong>Seleccione el departamento al que desea agregar agentes</strong> y haga clic en <strong>Editar</strong>.</p></li> <li><p>Haga clic en <strong>Agentes.</strong></p></li> <li><p><strong>Seleccione los agentes que desea</strong> agregar haciendo clic en el interruptor. Cuando se vuelve verde, su agente fue agregado. <strong>Repita este paso hasta que haya agregado todos los agentes que desee.</strong> Si desea seleccionar todos los agentes, simplemente haga clic en AGREGAR TODOS.</p></li> <li><p>Haga clic en <strong>Guardar.</strong></p></li> </ol> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2021/04/Adding-agents-to-departments.png" data-lightbox="gallery" title="App - Uploads - 2021 - 04 - Adding Agents To Departments.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.es/wp/urlslab-download/d82c386de4987ba1b30b2c2b6ac1583f/Adding-agents-to-departments-1024x559.png.webp 1024w, https://www.liveagent.es/wp/urlslab-download/a71b89e54474b68313519f9d8110e10b/Adding-agents-to-departments-300x164.png.webp 300w, https://www.liveagent.es/wp/urlslab-download/a9a638fe27ad8d1b6686e687d0e73e77/Adding-agents-to-departments-768x419.png.webp 768w, https://www.liveagent.es/wp/urlslab-download/5fbe25a63e14ca743b2470eb3179bff2/Adding-agents-to-departments-92x50.png.webp 92w, https://www.liveagent.es/wp/urlslab-download/f36fcb15f6d8f4d345f0174fd8bb9bad/Adding-agents-to-departments-46x25.png.webp 46w, https://www.liveagent.es/wp/urlslab-download/1c62e0b3661b2760ba5d7c2252571f32/Adding-agents-to-departments-614x335.png.webp 614w, https://www.liveagent.es/wp/urlslab-download/a6471867a073ed0779480d664ba74563/Adding-agents-to-departments-700x382.png.webp 700w, https://www.liveagent.es/wp/urlslab-download/5f2d9614430d8e3a9bf1a91460963d66/Adding-agents-to-departments-185x101.png.webp 185w, https://www.liveagent.es/wp/urlslab-download/d0daab109a2ada1235b903a78c22cc0b/Adding-agents-to-departments-110x60.png.webp 110w, https://www.liveagent.es/wp/urlslab-download/478b30bf2602e973b192b8a09621232b/Adding-agents-to-departments-485x265.png.webp 485w, https://www.liveagent.es/wp/urlslab-download/76a8a8a4e49f2d8d5954a7a698430d94/Adding-agents-to-departments-40x22.png.webp 40w, https://www.liveagent.es/wp/urlslab-download/f319b607d4a2fef1efb64d6cfa3a5352/Adding-agents-to-departments-250x136.png.webp 250w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.es/wp/urlslab-download/da6138e59bf22fad9ca9b34252a38685/Adding-agents-to-departments-1024x559.png 1024w, https://www.liveagent.es/wp/urlslab-download/0e805b2a8d750a8c044b92270f855c7c/Adding-agents-to-departments-300x164.png 300w, https://www.liveagent.es/wp/urlslab-download/bc25f04da4b26f90c923e324d90f904b/Adding-agents-to-departments-768x419.png 768w, https://www.liveagent.es/wp/urlslab-download/bbacabb78f02a537ee13f8590a465ee4/Adding-agents-to-departments-92x50.png 92w, https://www.liveagent.es/wp/urlslab-download/ff649a6d32c26a42b255819295205477/Adding-agents-to-departments-46x25.png 46w, https://www.liveagent.es/wp/urlslab-download/060a251ce881563ef6b9b80cf468c198/Adding-agents-to-departments-614x335.png 614w, https://www.liveagent.es/wp/urlslab-download/5840c12815417b4714357c7abda42eca/Adding-agents-to-departments-700x382.png 700w, https://www.liveagent.es/wp/urlslab-download/ee7e2de89562821e4126b0ae2d5410c1/Adding-agents-to-departments-185x101.png 185w, https://www.liveagent.es/wp/urlslab-download/e4ca5cbd1866a1007772e4e98674bfec/Adding-agents-to-departments-110x60.png 110w, https://www.liveagent.es/wp/urlslab-download/8f5352c86fb8ac8f3d6d0ba113f48ed8/Adding-agents-to-departments-485x265.png 485w, https://www.liveagent.es/wp/urlslab-download/ba2b3f9ed3841e55006b09ee3894edeb/Adding-agents-to-departments-40x22.png 40w, https://www.liveagent.es/wp/urlslab-download/e23cff78d0c4fa91c34b030f24f013d2/Adding-agents-to-departments-250x136.png 250w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.es/wp/urlslab-download/d82c386de4987ba1b30b2c2b6ac1583f/Adding-agents-to-departments-1024x559.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="559" alt="" class="wp-image-215480" data-src="https://www.liveagent.es/wp/urlslab-download/da6138e59bf22fad9ca9b34252a38685/Adding-agents-to-departments-1024x559.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="35"></picture></a></figure> <h2 class="wp-block-heading" id="how-to-route-tickets-to-specific-departments">Cómo enviar tickets a departamentos específicos</h2> <ol class="wp-block-list"> <li><p>Inicie sesión en <strong>LiveAgent.</strong></p></li> <li><p>Haga clic en <strong>Configuración </strong>(icono de rueda dentada en la barra de menú de la izquierda).</p></li> <li><p>Haga clic en <strong>Automatización.</strong></p></li> <li><p>Haga clic en <strong>Reglas. </strong></p></li> <li><p>Haga clic en <strong>Crear.</strong></p></li> <li><p><strong>Marque la casilla de verificación Estado activo.</strong></p></li> <li><p><strong>Cree un nombre para su regla</strong>, como “Marketing de enrutamiento de tickets”.</p></li> <li>Puede dejar la sección de Notas en blanco, o puede describir la regla con más detalle. Este campo es simplemente para su comodidad. Un ejemplo de una nota podría ser “Esta regla redirige todos los tickets de redes sociales al departamento de marketing”.</li> <li><p><strong>Seleccione una variable</strong>, como Aplicar cuando se cree el ticket.</p></li> <li><p>Haga clic en <strong>Agregar grupo de condiciones.</strong></p></li> <li><p><strong>Selecciona las condiciones</strong> según tu gusto, como fuente del ticket IF (y selecciona las fuentes que quieras. Podrían ser Facebook, Twitter, Instagram, Viber, por ejemplo.)</p></li> <li><p><strong>Seleccione los campos de realizar acción</strong> según su gusto, como Transferir ticket al departamento de marketing y <a href="https://www.liveagent.es/glosario/asignar-ticket/" urlslab_href_old="https://www.liveagent.es/masrad-daam-alameel/asignar-ticket/" title="Cuando aparece un ticket nuevo, ninguna persona es responsable de ese ticket. Una vez que abre el ticket, puede asignarlo a un departamento a a un agente en particular. Puedes configurar estos criterios." hreflang="es-ES" onover-preload="1">asignar</a> a no asignado.</p></li> <li><p>Haga clic en <strong>Guardar.</strong></p></li> </ol> <figure class="wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-2 is-layout-flex wp-block-gallery-is-layout-flex"> <figure class="wp-block-image size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2021/04/Responsibility-1.png" data-lightbox="gallery" title="App - Uploads - 2021 - 04 - Responsibility 1.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.es/wp/urlslab-download/0b1748712a46fc4d71c50afb58c4d0d1/Responsibility-1-1024x559.png.webp 1024w, https://www.liveagent.es/wp/urlslab-download/b47822027b86af5d5610d947ba4e4e3d/Responsibility-1-300x164.png.webp 300w, https://www.liveagent.es/wp/urlslab-download/63fd3be57afd43d4220f77887cc1de7a/Responsibility-1-768x419.png.webp 768w, https://www.liveagent.es/wp/urlslab-download/392745fd52826609f3af5a37473eb503/Responsibility-1-92x50.png.webp 92w, https://www.liveagent.es/wp/urlslab-download/51448907a734e2ef4123eac0314c1e96/Responsibility-1-46x25.png.webp 46w, https://www.liveagent.es/wp/urlslab-download/3092c452d20864d6e42bf8db9da69c05/Responsibility-1-614x335.png.webp 614w, https://www.liveagent.es/wp/urlslab-download/d437074284b5d3d3d46393aec354bb84/Responsibility-1-700x382.png.webp 700w, https://www.liveagent.es/wp/urlslab-download/89665967846b1f2df86236f8557cc61c/Responsibility-1-185x101.png.webp 185w, https://www.liveagent.es/wp/urlslab-download/b5fcda298f2dd91a592221c623684d8d/Responsibility-1-110x60.png.webp 110w, https://www.liveagent.es/wp/urlslab-download/6014a9d3cd88f09efdca2a25d597ce18/Responsibility-1-485x265.png.webp 485w, https://www.liveagent.es/wp/urlslab-download/83bead095dfe88af2f9880975f46671e/Responsibility-1-40x22.png.webp 40w, https://www.liveagent.es/wp/urlslab-download/0985df39f6167723896ee2755e7daa55/Responsibility-1-250x136.png.webp 250w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.es/wp/urlslab-download/8d8451e83f4d22d35b501a93c3320132/Responsibility-1-1024x559.png 1024w, https://www.liveagent.es/wp/urlslab-download/3fcb42afad49606180190033a1ced0b7/Responsibility-1-300x164.png 300w, https://www.liveagent.es/wp/urlslab-download/64306456383ea8eb2639e9bdba70ea9f/Responsibility-1-768x419.png 768w, https://www.liveagent.es/wp/urlslab-download/5d32feb79f20c29f8d3cff4ab02b8fce/Responsibility-1-92x50.png 92w, https://www.liveagent.es/wp/urlslab-download/1b3b9f302ef0dd43e85c3a383bb4e328/Responsibility-1-46x25.png 46w, https://www.liveagent.es/wp/urlslab-download/68c2f01ec1b739d6c7bf71be0f3c9a92/Responsibility-1-614x335.png 614w, https://www.liveagent.es/wp/urlslab-download/0fcd4d6723a6e01fcc7e0dd4e8f361c4/Responsibility-1-700x382.png 700w, https://www.liveagent.es/wp/urlslab-download/ede3715833d43ccb7e00f209161669b0/Responsibility-1-185x101.png 185w, https://www.liveagent.es/wp/urlslab-download/e3ed75a29f54e761f18abd5e8f2381b5/Responsibility-1-110x60.png 110w, https://www.liveagent.es/wp/urlslab-download/e0aa6e4b4e76a4763d99a8874a42dead/Responsibility-1-485x265.png 485w, https://www.liveagent.es/wp/urlslab-download/c16f9e828d51b81e1563694335cd730f/Responsibility-1-40x22.png 40w, https://www.liveagent.es/wp/urlslab-download/8e655dceb57e44765ec96fd9b3f4076b/Responsibility-1-250x136.png 250w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.es/wp/urlslab-download/0b1748712a46fc4d71c50afb58c4d0d1/Responsibility-1-1024x559.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="559" data-id="214147" alt="" class="wp-image-214147" data-src="https://www.liveagent.es/wp/urlslab-download/8d8451e83f4d22d35b501a93c3320132/Responsibility-1-1024x559.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="36"></picture></a></figure> <figure class="wp-block-image size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2021/04/Responsibility-2.png" data-lightbox="gallery" title="App - Uploads - 2021 - 04 - Responsibility 2.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.es/wp/urlslab-download/8ded124d415c160c6cddb830ea1ac56d/Responsibility-2-1024x558.png.webp 1024w, https://www.liveagent.es/wp/urlslab-download/9f1fe61d48249f0d86a7273e4c3a943a/Responsibility-2-300x164.png.webp 300w, https://www.liveagent.es/wp/urlslab-download/96a104139bd03d6b6a5fe5f44b64517e/Responsibility-2-768x419.png.webp 768w, https://www.liveagent.es/wp/urlslab-download/ab8f6fbc30bd9ba9d1883756f661bd38/Responsibility-2-92x50.png.webp 92w, https://www.liveagent.es/wp/urlslab-download/5ef608c262757c53150a325e79ae780f/Responsibility-2-46x25.png.webp 46w, https://www.liveagent.es/wp/urlslab-download/e742819f1b8d7324c90aee4d5e629941/Responsibility-2-614x335.png.webp 614w, https://www.liveagent.es/wp/urlslab-download/4a2426aa5386b463f0c0f9b76d6d0026/Responsibility-2-700x382.png.webp 700w, https://www.liveagent.es/wp/urlslab-download/c194a51c84d42d627e48df36f7a68a03/Responsibility-2-185x101.png.webp 185w, https://www.liveagent.es/wp/urlslab-download/bd7f062753b28de9851d49f86b8ad775/Responsibility-2-110x60.png.webp 110w, https://www.liveagent.es/wp/urlslab-download/acdeb081b026b76e98531e2d47d6fb1d/Responsibility-2-485x264.png.webp 485w, https://www.liveagent.es/wp/urlslab-download/8c049d0b2d06461114a45c47ac24d840/Responsibility-2-40x22.png.webp 40w, https://www.liveagent.es/wp/urlslab-download/71ed15b1ef228347ebd9b96afce6a0f1/Responsibility-2-250x136.png.webp 250w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.es/wp/urlslab-download/7e1ef228b99cf80101103a3b9f09d672/Responsibility-2-1024x558.png 1024w, https://www.liveagent.es/wp/urlslab-download/d3167439615e47c8ebea6d8c1522ee2f/Responsibility-2-300x164.png 300w, https://www.liveagent.es/wp/urlslab-download/0a6723cb2d31b5a82d79cdcbbf37bdd6/Responsibility-2-768x419.png 768w, https://www.liveagent.es/wp/urlslab-download/7a035fb204bb4c54035c174805888773/Responsibility-2-92x50.png 92w, https://www.liveagent.es/wp/urlslab-download/5d385c32b4617061da38ed7073404b82/Responsibility-2-46x25.png 46w, https://www.liveagent.es/wp/urlslab-download/75e52b69b0f8cb795fa93639b6a3ab88/Responsibility-2-614x335.png 614w, https://www.liveagent.es/wp/urlslab-download/a6d92c361b1cabd1b4e8e23751d8ed49/Responsibility-2-700x382.png 700w, https://www.liveagent.es/wp/urlslab-download/d9e482e6c132e539945ed40d97bab3ef/Responsibility-2-185x101.png 185w, https://www.liveagent.es/wp/urlslab-download/80ec29252d6dcf04c968cc69797c867b/Responsibility-2-110x60.png 110w, https://www.liveagent.es/wp/urlslab-download/074ed580902982031d2499a4d7c79872/Responsibility-2-485x264.png 485w, https://www.liveagent.es/wp/urlslab-download/3d48eba6cde5611f5ba77b695d5f1374/Responsibility-2-40x22.png 40w, https://www.liveagent.es/wp/urlslab-download/5145c367e89619472659226659b68e8a/Responsibility-2-250x136.png 250w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.es/wp/urlslab-download/8ded124d415c160c6cddb830ea1ac56d/Responsibility-2-1024x558.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="558" data-id="214159" alt="" class="wp-image-214159" data-src="https://www.liveagent.es/wp/urlslab-download/7e1ef228b99cf80101103a3b9f09d672/Responsibility-2-1024x558.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="37"></picture></a></figure> </figure> <h2 class="wp-block-heading" id="h-monitoring-your-department-s-performance-with-department-reports">Supervisión del desempeño de tu departamento con informes de departamento</h2> <p></p><p>LiveAgent ofrece sólidas funciones de <a href="https://www.liveagent.es/herramientas/informes-de-servicio-al-cliente/" urlslab_href_old="https://www.liveagent.es/momayezat/informes-de-servicio-al-cliente/" title="Descubre cómo los informes de servicio al cliente de LiveAgent mejoran el rendimiento, satisfacción y procesos con analíticas avanzadas. ¡Prueba gratis!" hreflang="es-ES" onover-preload="1">informes y analíticas.</a> Los usuarios de LiveAgent pueden ver y crear <a href="https://www.liveagent.es/herramientas/informe-de-departamento/" urlslab_href_old="https://www.liveagent.es/momayezat/informe-de-departamento/" title="Descubre cómo el informe de departamento de LiveAgent mejora el rendimiento con datos detallados. Prueba gratuita, ¡optimiza tu servicio hoy!" hreflang="es-ES" onover-preload="1">informes de departamento</a> que muestran el rendimiento de cada departamento en función del número de tickets contestados, chats, llamadas, clasificaciones de los agentes, y mucho más.</p> <p>Cada informe se puede segmentar por día, semana, mes, año o un intervalo de tiempo específico. Las entradas individuales se pueden ordenar por rango de tiempo, departamento, canal y agente.</p> <p>Por último, pero no menos importante, todos los informes del departamento se pueden exportar a archivos CSV.</p> <figure class="wp-block-video"><video autoplay="" loop="" muted="" data-urlslabstyle="" style="opacity: 0;" data-src="https://www.liveagent.es/wp/urlslab-download/f2ce93583c4d8dce39a97e9b31b733b3/LiveAgent_Reports.mp4" urlslab-lazy="yes" urlslab-id="58"></video></figure> <h2 class="wp-block-heading" id="department-report-display-options-columns">Informe de Departamento opciones de visualización (columnas):</h2> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-2 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <ul id="block-97e1d4d7-3332-4a5d-a86b-b401e84a9788" class="wp-block-list"> <li>Etiqueta</li> <li>Respuesta</li> <li>Nuevo tiempo promedio de respuesta</li> <li>Tiempo promedio de respuesta abierto</li> <li>Llamadas</li> <li>Llamadas perdidas</li> <li>Minutos de llamadas</li> <li>Mensajes de chat</li> <li>Chats</li> <li>Chat perdidos</li> <li>Tiempo promedio de respuesta en el chat</li> <li>Tiempo promedio de chat</li> <li>No clasificado</li> </ul> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <ul id="block-7ef7fc12-2f17-4444-b7bf-48c1db08b96d" class="wp-block-list"> <li>No clasificado %.</li> <li>Calificaciones positivas</li> <li>Calificación positiva %</li> <li>Calificaciones negativas</li> <li>Calificación negativa %</li> <li>Mensajes entrantes</li> <li>Llamadas entrantes</li> <li>Llamadas terminadas</li> <li>Chats entrantes</li> <li>Chats terminados</li> <li>Tickets creados</li> <li>Tickets resueltos</li> </ul> </div> </div> <h2 class="wp-block-heading" id="choosing-how-you-want-to-display-data">Elege cómo deseas mostrar los datos</h2> <p>Los informes del departamento de LiveAgent se pueden ver como:</p> <ul class="wp-block-list"> <li>Gráficos de área</li> <li>Gráficos de líneas</li> <li>Gráficos de barras</li> <li>Gráficos circulares</li> </ul> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2020/11/Reports.png" data-lightbox="gallery" title="App - Uploads - 2020 - 11 - Reports.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.es/wp/urlslab-download/78698a158788d9cf3b720cc9ab84e8ed/Reports-1024x845.png.webp 1024w, https://www.liveagent.es/wp/urlslab-download/72970120f481777c673107b01eeaafd6/Reports-300x248.png.webp 300w, https://www.liveagent.es/wp/urlslab-download/0f64926aa637464a56de5e65bb055ac8/Reports-768x634.png.webp 768w, https://www.liveagent.es/wp/urlslab-download/3b68c1ab1bace60221e16b86b10f76eb/Reports-61x50.png.webp 61w, https://www.liveagent.es/wp/urlslab-download/515778e1909eb34a5fd790771c10ae33/Reports-30x25.png.webp 30w, https://www.liveagent.es/wp/urlslab-download/75d6e54029878862cde0b10a3bebef9a/Reports-406x335.png.webp 406w, https://www.liveagent.es/wp/urlslab-download/2a5527c70481f1703b58696b7b38a562/Reports-485x400.png.webp 485w, https://www.liveagent.es/wp/urlslab-download/63a46680c5e8c297e920c570280d7fdd/Reports-185x153.png.webp 185w, https://www.liveagent.es/wp/urlslab-download/c9cee9a02a47180b2a1de753db07f077/Reports-110x91.png.webp 110w, https://www.liveagent.es/wp/urlslab-download/022f1a3a0e0b8838dc5739dcdcef73a0/Reports.png.webp 1180w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.es/wp/urlslab-download/abeb6df589712618fe8460d77b591e04/Reports-1024x845.png 1024w, https://www.liveagent.es/wp/urlslab-download/2cb175b658ff2deb47d5ff846d53962c/Reports-300x248.png 300w, https://www.liveagent.es/wp/urlslab-download/cb2dc6df6fc68d31c90b06c3d98603df/Reports-768x634.png 768w, https://www.liveagent.es/wp/urlslab-download/368df178714b19a8ecb7b814c5007232/Reports-61x50.png 61w, https://www.liveagent.es/wp/urlslab-download/dab9f00496185794ec4bc9d64448b66a/Reports-30x25.png 30w, https://www.liveagent.es/wp/urlslab-download/c5f9f75c023ad1e86e1117a9e8d9679a/Reports-406x335.png 406w, https://www.liveagent.es/wp/urlslab-download/dcd82a592024444aa2571740f73eb16f/Reports-485x400.png 485w, https://www.liveagent.es/wp/urlslab-download/abb6e54e3e055f28269e1da3cc6b792e/Reports-185x153.png 185w, https://www.liveagent.es/wp/urlslab-download/b6f3b53c9f63ffd5992a0a08086093ac/Reports-110x91.png 110w, https://www.liveagent.es/wp/urlslab-download/9cd7fed8678ce949b98a0ea937afda63/Reports.png 1180w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.es/wp/urlslab-download/78698a158788d9cf3b720cc9ab84e8ed/Reports-1024x845.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="845" alt="Función-informes-LiveAgent" class="wp-image-142902" data-src="https://www.liveagent.es/wp/urlslab-download/abeb6df589712618fe8460d77b591e04/Reports-1024x845.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="38"></picture></a></figure> <h2 class="wp-block-heading" id="using-department-reports-with-api">Uso de informes de departamento con API</h2> <p></p><p>Utilice la <a href="https://support.liveagent.com/840770-Complete-API-reference?r=1" urlslab_href_old="http://support.qualityunit.com/840770-Complete-API-reference#apiv1_departments" title="Explore the comprehensive LiveAgent API reference, providing detailed information on data fields, return messages, error formats, and API v1 documentation. Access resources to manage agents, applications, companies, conversations, customers, departments, files, knowledgebase, and online status. Discover robust reporting tools for performance, tags, tickets, and chats. Unleash the full potential of LiveAgent's API to enhance your support operations and streamline workflows. Visit now to unlock powerful integrations!" hreflang="en-US">API REST de LiveAgent</a> para llamar valores de informes de etiquetas.</p> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2019/10/Mockup-API.png" data-lightbox="gallery" title="App - Uploads - 2019 - 10 - Mockup API.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.es/wp/urlslab-download/54006a1d7ad61b22f0204a77b7489af5/Mockup-API.png.webp 948w, https://www.liveagent.es/wp/urlslab-download/094ce4205f67d683658a1a21ec264c55/Mockup-API-300x200.png.webp 300w, https://www.liveagent.es/wp/urlslab-download/80eb6db8354382e5db1deb517b5422f4/Mockup-API-768x511.png.webp 768w, https://www.liveagent.es/wp/urlslab-download/54006a1d7ad61b22f0204a77b7489af5/Mockup-API.png.webp 75w, https://www.liveagent.es/wp/urlslab-download/54006a1d7ad61b22f0204a77b7489af5/Mockup-API.png.webp 38w, https://www.liveagent.es/wp/urlslab-download/54006a1d7ad61b22f0204a77b7489af5/Mockup-API.png.webp 503w, https://www.liveagent.es/wp/urlslab-download/54006a1d7ad61b22f0204a77b7489af5/Mockup-API.png.webp 601w, https://www.liveagent.es/wp/urlslab-download/54006a1d7ad61b22f0204a77b7489af5/Mockup-API.png.webp 185w, https://www.liveagent.es/wp/urlslab-download/54006a1d7ad61b22f0204a77b7489af5/Mockup-API.png.webp 110w, https://www.liveagent.es/wp/urlslab-download/54006a1d7ad61b22f0204a77b7489af5/Mockup-API.png.webp 485w, https://www.liveagent.es/wp/urlslab-download/1b30ad37ad6c3582b8d66d1cc12603fc/Mockup-API-33x22.png.webp 33w, https://www.liveagent.es/wp/urlslab-download/cd7e8a075b6a0424086e932f027b54cb/Mockup-API-250x166.png.webp 250w" urlslab-lazy="yes" sizes="(max-width: 948px) 100vw, 948px" type="image/webp"></source><source data-srcset="https://www.liveagent.es/wp/urlslab-download/a5d30709363349038287d6f2f541151f/Mockup-API.png 948w, https://www.liveagent.es/wp/urlslab-download/9e6555570373ece1ce01896d89143ed5/Mockup-API-300x200.png 300w, https://www.liveagent.es/wp/urlslab-download/0d28fc0999e4e5b33167f32b393f1448/Mockup-API-768x511.png 768w, https://www.liveagent.es/wp/urlslab-download/a5d30709363349038287d6f2f541151f/Mockup-API.png 75w, https://www.liveagent.es/wp/urlslab-download/a5d30709363349038287d6f2f541151f/Mockup-API.png 38w, https://www.liveagent.es/wp/urlslab-download/a5d30709363349038287d6f2f541151f/Mockup-API.png 503w, https://www.liveagent.es/wp/urlslab-download/a5d30709363349038287d6f2f541151f/Mockup-API.png 601w, https://www.liveagent.es/wp/urlslab-download/a5d30709363349038287d6f2f541151f/Mockup-API.png 185w, https://www.liveagent.es/wp/urlslab-download/a5d30709363349038287d6f2f541151f/Mockup-API.png 110w, https://www.liveagent.es/wp/urlslab-download/a5d30709363349038287d6f2f541151f/Mockup-API.png 485w, https://www.liveagent.es/wp/urlslab-download/9e104a43cd5d441b8cb23eb5731aa934/Mockup-API-33x22.png 33w, https://www.liveagent.es/wp/urlslab-download/4eb78e7737bfe74e4f8ebd1d64251aa7/Mockup-API-250x166.png 250w" urlslab-lazy="yes" sizes="(max-width: 948px) 100vw, 948px"></source><source data-srcset="https://www.liveagent.es/wp/urlslab-download/54006a1d7ad61b22f0204a77b7489af5/Mockup-API.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="948" height="631" alt="API" class="wp-image-201324" data-src="https://www.liveagent.es/wp/urlslab-download/a5d30709363349038287d6f2f541151f/Mockup-API.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="39"></picture></a></figure> <h2 class="wp-block-heading" id="do-i-need-help-desk-departments-if-i-m-running-a-one-man-show">¿Necesito los departamentos si tengo una empresa unipersonal?</h2> <p>Si eres un emprendedor o una organización muy pequeña, no es necesario que configures departamentos (si no lo deseas). Si no lo haces, todas las entradas estarán “en juego” para todos tus <a href="https://www.liveagent.es/herramientas/agentes/" title="Descubra cómo los agentes de soporte de LiveAgent brindan asistencia técnica y resuelven consultas a través de correo, chat, teléfono y más." hreflang="es-ES" onover-preload="1">agentes</a>/miembros de tu organización.</p> <div class="Gutenberg"> <section class="Reference Box Box--gray"> <div class="wrapper"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-50 elementor-inner-column Reference__image"> <div class="elementor-widget-image"> <div class="elementor-widget-container"> <div class="elementor-image"> <picture><source data-srcset="https://www.liveagent.es/wp/urlslab-download/5f43a841e5476c246cb77f5bdd06a41c/komora.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" alt="Peter Komornik" data-src="https://www.liveagent.es/wp/urlslab-download/7ca23ab734834702b31f9f797a1514f2/komora.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="40"></picture> </div> </div> </div> </div> <div class="elementor-column elementor-col-50 elementor-inner-column Reference__text"> <div class="elementor-blockquote--skin-clean elementor-blockquote--button-color-official elementor-widget elementor-widget-blockquote"> <div class="elementor-widget-container"> <blockquote class="elementor-blockquote"> <p class="elementor-blockquote__content">LiveAgent combina <strong>un chat en vivo excelente, sistema de tickets</strong> y automatización que nos permiten<strong> dar un atención excepcional a nuestros clientes.</strong></p> <footer> <cite class="elementor-blockquote__author">Peter Komornik, CEO</cite> </footer> </blockquote> </div> <div class="elementor-widget-image"> <div class="elementor-image"> <img decoding="async" alt="logo slido black" data-src="https://www.liveagent.es/wp/urlslab-download/efbbc93e898ce24aab313998d89a2a5d/logo_slido_black.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="41"> </div> </div> </div> </div> </div> </div> </section> </div> <h2 class="wp-block-heading" id="benefits-of-help-desk-departments">Beneficios de los departamentos</h2> <h3 class="wp-block-heading" id="more-knowledgeable-answers-and-happier-customers">Respuestas más informadas y clientes más felices</h3> <p>Cuando los tickets se dirigen al <a href="https://www.liveagent.es/herramientas/agentes/" title="Descubra cómo los agentes de soporte de LiveAgent brindan asistencia técnica y resuelven consultas a través de correo, chat, teléfono y más." hreflang="es-ES" onover-preload="1">agente</a> adecuado en el departamento correcto, eso marca la diferencia. Los agentes que están bien informados y son capaces de proporcionar un servicio de alta calidad pueden mejorar la experiencia y la satisfacción de tu cliente. A su vez, esto conduce a más ventas, más clientes fieles y un boca a boca positivo.</p> <h3 class="wp-block-heading" id="faster-response-times">Tiempos de respuesta más rápidos</h3> <p></p><p>Cuando el agente correcto en el departamento correcto recibe un <a href="https://www.liveagent.com/app/uploads/2019/09/Internal-tickets.svg" urlslab_href_old="https://www.liveagent.es/herramientas/tickets-internos/" title="App - Uploads - 2019 - 09 - Internal Tickets.svg" onover-preload="1">ticket</a> de soporte, no perderá tiempo en responderlo. En lugar de buscar respuestas o consultar a colegas, sabrán inmediatamente qué decir y resolverán el problema. Esto mejora los <a href="https://www.liveagent.es/aumenta-la-velocidad-de-respuesta/" title="Mejora la velocidad de respuesta de tu soporte con LiveAgent: chat en vivo, CRM integrado y automatización. Prueba gratis por 30 días." hreflang="es-ES" onover-preload="1">tiempos de resolución y respuesta</a>, lo que a su vez, mejora la satisfacción del cliente.</p> <h3 class="wp-block-heading" id="clear-responsibilities-and-more-efficient-workflows">Responsabilidades claras y flujos de trabajo más eficientes</h3> <p>Cuando los <a href="https://www.liveagent.es/academia/porque-usar-el-sistema-de-ticketing/" title="Descubre cómo un sistema de ticketing mejora la eficiencia, organiza solicitudes y eleva la satisfacción del cliente en tu empresa." hreflang="es-ES" onover-preload="1">tickets</a> se asignan a departamentos específicos, cada ticket se contabiliza. Ningún ticket queda sin respuesta o se olvida. Además, cuando cada ticket se asigna a un departamento, ningún agente necesita buscar en una <a href="https://www.liveagent.es/herramientas/bandeja-de-entrada-universal/" title="Centraliza correos, chats, llamadas y redes sociales en un solo panel con la bandeja universal de LiveAgent. ¡Prueba gratis 30 días!" hreflang="es-ES" onover-preload="1">bandeja de entrada</a> de tickets para encontrar uno que pueda responder. Los departamentos crean responsabilidades claras para los tickets y mejoran los flujos de trabajo y la eficiencia de los agentes. Además, usar un creador de <a href="https://www.liveagent.es/herramientas/base-de-conocimiento/" title="Crea portales de clientes personalizados con el constructor de base de conocimiento de LiveAgent. Fácil de usar, personalizable y con prueba gratis." hreflang="es-ES" onover-preload="1">bases de conocimiento</a> permite a las empresas organizar y presentar información útil, haciéndola fácilmente accesible tanto para los clientes como para los agentes de soporte.</p> <h2 class="wp-block-heading" id="knowledge-base-resources">Recursos de la base de conocimiento</h2> <div class="wp-block-group bullet-list__first is-layout-flow wp-block-group-is-layout-flow"> <ul class="wp-block-list"> <li><p><a href="https://support.liveagent.com/420769-Departments-Feature-Overview?r=1" urlslab_href_old="http://support.ladesk.com/420769-Departments" title="Discover how to manage departments in LiveAgent to streamline workflows, assign roles, and configure emails for efficient customer support." hreflang="en-US">Configuración de departamentos</a></p></li> <li><p><a href="https://support.liveagent.com/999092-How-to-create-Departments-in-LiveAgent" title="Learn how to create and manage Departments in LiveAgent with step-by-step video and text guides. Perfect for organizing your team!" hreflang="en-US">Cómo crear departamentos</a> (vídeo tutorial)</p></li> <li><p>Configurando <a href="https://support.liveagent.com/904470-Agent-Accounts-Creation-and-Configuration-Overview?r=1" urlslab_href_old="https://support.liveagent.com/904470-Agents-and-users/" title="Learn how to create, configure, and manage agent accounts in LiveAgent to optimize your customer support team's efficiency." hreflang="en-US">agentes y usuarios</a></p></li> <li><p><a href="https://support.liveagent.com/805948-Let-visitor-choose-department" title="Enable visitors to direct their inquiries to the right department using LiveAgent's chat and contact forms. This feature allows customization for specific needs, like selecting "Sales" or "Technical" questions. Easily set up through your chat button configuration for a seamless customer experience. Need help? Contact us via chat or email." hreflang="en-US">Permitir a los usuarios del chat en vivo elegir con qué departamento quieren contactar</a></p></li> <li><p>Configurar <a href="https://support.liveagent.com/855078-How-to-setup-Rules-in-LiveAgent" title='Learn to set up Rules in LiveAgent! Automate actions, add tags, and organize tickets easily with step-by-step video and text guides."' hreflang="en-US">reglas de automatización</a></p></li> </ul> </div> <div class="youtube_urlslab_loader" data-ytid="3zYfDwqNj0U" width="560" height="315"><div class="youtube_urlslab_loader--inn"><div class="youtube_urlslab_loader--wrapper"><strong class="youtube_urlslab_loader--title">LiveAgent Product Tour | Live Agent</strong><strong class="youtube_urlslab_loader--duration">P0Y0M0DT0H0M145S</strong><picture><source data-srcset="https://www.liveagent.es/wp/urlslab-download/22011f48a02f8161abe4240ce9e7fe48/hqdefault.jpg.webp" urlslab-lazy="yes" type="image/webp"></source><img class="youtube_urlslab_loader--img" data-src="https://www.liveagent.es/wp/urlslab-download/e10b69843ec1a60996a180075451aaea/hqdefault.jpg" alt="Youtube video: LiveAgent Product Tour" urlslab-lazy="yes" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-id="42"></picture></div><div class="youtube_urlslab_loader--bottom"><strong>Live Agent</strong><time datetime="2024-10-14T06:14:32+00:00">October 14, 2024</time></div></div><div itemscope="" itemtype="https://schema.org/VideoObject" itemprop="video"><meta itemprop="name" content="LiveAgent Product Tour"><meta itemprop="description" content="See LiveAgent from both the agent and customer point of view so you can get a taste of how it is to work with our help desk software. Our video will guide you through basic customization options, live chat implementation, reporting, and more. Having a tool like LiveAgent in your arsenal is the key to improving customer satisfaction and increasing sales. Try LiveAgent today. Our free 14-day trial requires no credit card input. https://www.liveagent.com/trial/ Royalty-free music: https://www.bensound.com/royalty-free-music/track/creative-minds Have any questions? Contact us at https://www.liveagent.com/ Follow us on social media: Instagram: https://www.instagram.com/liveagent/ Facebook: https://www.facebook.com/LiveAgent/ Twitter: https://twitter.com/LiveAgent LinkedIn: https://www.linkedin.com/company/liveagent/"><link itemprop="thumbnailUrl" content="https://i.ytimg.com/vi/3zYfDwqNj0U/sddefault.jpg"><link itemprop="contentUrl" content="https://www.youtube.com/watch?v=3zYfDwqNj0U"><link itemprop="embedUrl" content="https://www.youtube.com/embed/3zYfDwqNj0U"><meta itemprop="duration" content="P0Y0M0DT0H0M145S"><meta itemprop="uploadDate" content="2024-10-14T06:14:32+00:00"></div></div> <h2 class="wp-block-heading" id="ready-to-benefit-from-departments">¿Listo para beneficiarse de los departamentos?</h2> <p></p><p>Organiza todos los tickets entrantes asignándolos a departamentos específicos hoy. Crear tus propios departamentos con nuestra <a href="https://www.liveagent.es/prueba/" title="Regístrese en LiveAgent y comience su prueba gratuita de 30 días hoy. ¡Descubra el mejor software de atención al cliente!" hreflang="es-ES" onover-preload="1">prueba gratuita de 30 días</a> es fácil. Pruébalo hoy. No se requiere tarjeta de crédito.</p> <div class="BlockDiscover BlockDiscover--discover" style="" urlslab-lazy-bgimage="https://www.liveagent.es/app/themes/liveagent/assets/images/cta_new_bg.svg"> <p class="BlockDiscover__title">Looking for a way to organize your customer support team and streamline communication?</p> <p class="BlockDiscover__text">With LiveAgent's departments, you can easily group agents based on their expertise or responsibilities, and assign tickets to specific departments for faster resolution.</p> <div class="BlockDiscover__buttons"> <a href="/prueba/" class="Button Button--knockout" title="Regístrese en LiveAgent y comience su prueba gratuita de 30 días hoy. ¡Descubra el mejor software de atención al cliente!" hreflang="es-ES" onover-preload="1"> <span>Try LiveAgent</span> </a> <a href="/demo/" class="Button Button--outline Button--outline__white" title="Solicita una demo de LiveAgent y descubre cómo mejorar la satisfacción del cliente y aumentar ventas con nuestro recorrido personalizado." hreflang="es-ES" onover-preload="1"> <span>Reserve una demostración</span> </a> </div> <div class="BlockDiscover__right__img" style="" urlslab-lazy-bgimage="https://www.liveagent.es/app/themes/liveagent/assets/images/cta_new_chat.png"></div> </div> <div class="Urlslab-Faq urlslab-skip-faq" itemscope="" itemtype="https://schema.org/FAQPage"><h2 id="h-frequently-asked-questions">Frequently Asked Questions</h2><ul class="Urlslab-Faq__items"><li class="Urlslab-Faq__item" itemprop="mainEntity" itemscope="" itemtype="https://schema.org/Question"><h3 itemprop="name" id="h-qu-son-los-departamentos-de-soporte">¿Qué son los departamentos de soporte?</h3><div class="Urlslab-Faq__outer-wrapper" itemprop="acceptedAnswer" itemscope="" itemtype="https://schema.org/Answer"><div class="Urlslab-Faq__inner-wrapper" itemprop="text"><p>Un departamento <a href="https://www.liveagent.es/herramientas/agentes/" title="Descubra cómo los agentes de soporte de LiveAgent brindan asistencia técnica y resuelven consultas a través de correo, chat, teléfono y más." hreflang="es-ES" onover-preload="1">de soporte</a> es una parte de una organización formada por personas específicas que se dedican a resolver problemas concretos. Normalmente, <a href="https://www.liveagent.es/herramientas/agentes/" title="Descubra cómo los agentes de soporte de LiveAgent brindan asistencia técnica y resuelven consultas a través de correo, chat, teléfono y más." hreflang="es-ES" onover-preload="1">los agentes de</a> cada departamento tienen diferentes niveles de conocimiento del producto/servicio y tienen diferentes responsabilidades.</p></div></div></li><li class="Urlslab-Faq__item" itemprop="mainEntity" itemscope="" itemtype="https://schema.org/Question"><h3 itemprop="name" id="h-para-qu-sirven-los-departamentos-de-soporte">¿Para qué sirven los departamentos de soporte?</h3><div class="Urlslab-Faq__outer-wrapper" itemprop="acceptedAnswer" itemscope="" itemtype="https://schema.org/Answer"><div class="Urlslab-Faq__inner-wrapper" itemprop="text"><p>Por lo general, los departamentos del servicio de asistencia se crean para mantener organizados los servicios de asistencia. Los departamentos también son excelentes para especificar los flujos de trabajo para diferentes conjuntos de agentes.</p></div></div></li><li class="Urlslab-Faq__item" itemprop="mainEntity" itemscope="" itemtype="https://schema.org/Question"><h3 itemprop="name" id="h-cu-les-son-algunos-ejemplos-de-departamentos-de-soporte">¿Cuáles son algunos ejemplos de departamentos de soporte?</h3><div class="Urlslab-Faq__outer-wrapper" itemprop="acceptedAnswer" itemscope="" itemtype="https://schema.org/Answer"><div class="Urlslab-Faq__inner-wrapper" itemprop="text"><p>Departamentos empresariales/organizativos que se encargan de resolver diferentes consultas dentro de distintos ámbitos, como recursos humanos, informática, contabilidad, ventas, marketing o jurídico.</p></div></div></li></ul></div> <div class="Post__content__resources"> <div class="Post__sidebar__title h4">Artículos relacionados</div> <div class="SimilarSources"> <div class="urlslab-rel-res-items urlslab-rel-res-design-default urlslab-rel-res-items-with-image urlslab-rel-res-items-with-summary flowhunt-skip"><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.es/glosario/ticket-de-soporte/" title="El ticket de soporte describe una interacción entre los clientes y los agentes de servicio al cliente. 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Mejora soporte, marketing y ventas. Prueba gratuita de 14 días.</p><a href="https://www.liveagent.es/herramientas/grupos-de-contactos/" title="Asigna reglas de tiempo específicas, agrega varios contactos a un grupo, explora tickets, contactos y empresas por grupos de contactos." class="urlslab-rel-res-item-arrow" hreflang="es-ES" onover-preload="1"></a></div></div><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.es/checklists/checklist-soporte/" title="Este checklist del servicio de soporte garantizará que tus clientes reciban siempre un trato de primera clase." hreflang="es-ES" onover-preload="1"><img alt="Este checklist del servicio de soporte garantizará que tus clientes reciban siempre un trato de primera clase." data-src="https://assets.flowhunt.io/screenshots/1cc361f11003d45f/ba52c4ace1ccc230/1728950798_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="46"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.es/checklists/checklist-soporte/" title="Este checklist del servicio de soporte garantizará que tus clientes reciban siempre un trato de primera clase." hreflang="es-ES" onover-preload="1">Lista de verificación del servicio de soporte</a></p><p class="urlslab-rel-res-item-summary">Descubre la Checklist de Servicio de Soporte de LiveAgent para organizar equipos, gestionar tickets y mejorar la satisfacción del cliente fácilmente.</p><a href="https://www.liveagent.es/checklists/checklist-soporte/" title="Este checklist del servicio de soporte garantizará que tus clientes reciban siempre un trato de primera clase." class="urlslab-rel-res-item-arrow" hreflang="es-ES" onover-preload="1"></a></div></div></div> </div> </div> </div> </div> </div> </div> </div> <section class="GoodHands hidden "> <div class="wrapper"> <div class="GoodHands__text"> <h3 id="h-you-will-bein-good-hands">You will be<br>in Good Hands!</h3> <p>Join our community of happy clients and provide excellent customer support with LiveAgent.</p> <div class="Buttons"> <a href="/demo/" onclick="ga( 'send', 'event', 'Demo bar Button', 'start', 'Schedule a demo' )" class="Button Button--full" title="Solicita una demo de LiveAgent y descubre cómo mejorar la satisfacción del cliente y aumentar ventas con nuestro recorrido personalizado." hreflang="es-ES" onover-preload="1"> <span>Programa una demo</span> </a> <a href="/prueba/" class="Button Button--outline" title="Regístrese en LiveAgent y comience su prueba gratuita de 30 días hoy. ¡Descubra el mejor software de atención al cliente!" hreflang="es-ES" onover-preload="1"> <span>Start 30-days free trial</span> </a> </div> <ul class="GoodHands__logos flex"> <li class="GoodHands__logo"> <a href="/distinciones-y-certificados/" title="Capterra" hreflang="es-ES" onover-preload="1"> <img alt="Capterra" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/logo-capterra.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; 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