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.Button{margin-right:0}.Login__popup__close{position:absolute;right:15px;top:15px;display:-webkit-box;display:-ms-flexbox;display:flex;width:25px;height:25px;background-image:url(/app/themes/liveagent/assets/images/icon-close.svg);background-repeat:no-repeat;background-size:100% auto;background-position:center;cursor:pointer;-webkit-transition:opacity .3s;transition:opacity .3s}.Login__popup__close:active,.Login__popup__close:focus,.Login__popup__close:hover{opacity:.6}.Login__popup.active{display:-webkit-box;display:-ms-flexbox;display:flex}.Button--login{padding:0 !important;margin-left:30px !important;-webkit-transition:opacity .3s;transition:opacity .3s}.Button--login:active .tooltip,.Button--login:focus .tooltip,.Button--login:hover .tooltip{display:-webkit-box;display:-ms-flexbox;display:flex}.Button--login span{font-size:0}.Button--login span::before{content:"";display:block;width:17px;height:100%;background-image:url(/app/themes/liveagent/assets/images/icon-login.svg);background-repeat:no-repeat;background-size:100% auto;background-position:center}.Button--login .tooltip{position:absolute;top:49px;display:none;margin-left:9px;padding:8px 25px;font-size:14px;line-height:21px !important;text-align:center;word-break:keep-all;color:#212121;-webkit-box-shadow:0 3px 20px 0 rgba(0,0,0,0.16);box-shadow:0 3px 20px 0 rgba(0,0,0,0.16);background-color:#fff;border-radius:4px;-webkit-transform:translateX(-50%);-ms-transform:translateX(-50%);transform:translateX(-50%)}.Button--login .tooltip::before{position:absolute;top:-10px;left:calc(50% - 10px);background:0;width:0;height:0;border-style:solid;border-width:0 10px 10px;border-color:transparent transparent #fff}body.no-scroll{overflow:hidden;height:100%}#app{padding-top:90px}#app .Header{background-color:#fff;background-color:var(--header-background);position:fixed;top:0;z-index:99991;width:100%;height:90px;padding:.9375em 0}#app .Header .wrapper{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__logo{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__logo a{display:block;width:100%;height:100%;padding:.9375em .9375em .9375em 0}#app .Header__logo a img{display:block;max-width:8.125em;height:1.875em}#app .Header__items{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:end;-ms-flex-pack:end;justify-content:flex-end;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__navigation.active{height:100vh;-webkit-transition:height .3s ease-out;transition:height .3s ease-out;display:block;overflow-y:scroll;padding-bottom:1.5em;-webkit-box-shadow:0 .25em .375em 0 rgba(0,0,0,0.06);box-shadow:0 .25em .375em 0 rgba(0,0,0,0.06);border-top:1px solid #e4e5e9}#app .Header__navigation.active>div{opacity:1;height:auto;-webkit-transition:opacity .5s ease;transition:opacity .5s ease;-webkit-transition-delay:.1s;transition-delay:.1s;display:block}#app .Header__navigation.active.mobile-active .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active .Header__navigation__promo{margin-left:3em;padding-bottom:1em;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active .menu-item-description{color:#65676b;color:var(--font-color-level3);display:block;font-size:.75em;line-height:1.5;font-weight:400;margin-top:-0.1875em;width:calc(100% - 2.0625em);white-space:break-spaces}#app .Header__navigation.active.mobile-active ul.nav>li{padding:0}#app .Header__navigation.active.mobile-active ul.nav>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul{-webkit-transition:height .6s ease;transition:height .6s ease;overflow:hidden}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li{padding:0}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile{display:-webkit-box;display:-ms-flexbox;display:flex;position:relative;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;top:.25em;left:1em;margin-top:.9em;color:#2570ed !important;z-index:1;pointer-events:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile a{display:-webkit-box;display:-ms-flexbox;display:flex;width:100%;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;padding:14px 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-product li.current-menu-item{background-color:#feefe0}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-overview li.current-menu-item{background-color:#f3e6ff}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-use-for li.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-company li.current-menu-item{background-color:#fee0e4}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-learn li.current-menu-item{background-color:#daf4e7}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>ul{display:block}#app .Header__navigation.active.mobile-active ul.nav>li>a{padding:0 1.25em}#app .Header__navigation.active.mobile-active ul.nav>li>a::before{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul{overflow:hidden;-webkit-transition:height .6s ease;transition:height .6s ease}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active ul.active{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-integrations{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-sub>a{display:none !important}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul{background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li{padding-block:.625em;margin-bottom:0;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li .icon{left:1em;margin-top:.7em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;width:100%;padding:0 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li ul li a{padding:0 1.25em}#app .Header__navigation__promo{max-width:11.5em;cursor:pointer;width:100%;height:80px;background-size:cover}#app .Header__navigation__promo *{width:100%}#app .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:reverse;-ms-flex-direction:column-reverse;flex-direction:column-reverse;padding-top:.5em}#app .Header__navigation__buttons__mobile .Button{width:100%}#app .Header__navigation__buttons__mobile .Button--login{text-align:left;height:auto}#app .Header__navigation__buttons__mobile .Button--login span{padding:0 1.25em;font-size:1rem;line-height:3.75;margin:0}#app .Header__navigation__buttons__mobile .Button--full{margin:.5em 1.25em;width:calc(100% - 2.5em)}#app .Header__navigation__buttons a.Button{display:none;max-height:3em;margin-right:1.5em;padding-inline:1em}#app .Header__navigation__buttons a.Button.Button--login{margin:0}#app .Header__navigation__buttons a.Button.Button--outline{display:-webkit-box;display:-ms-flexbox;display:flex;width:6.25em}#app .Header__navigation__buttons a.Button span{white-space:nowrap}#app .Header__navigation ul.nav{position:relative;margin-bottom:0}#app .Header__navigation ul.nav li{position:static;-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none}#app .Header__navigation ul.nav li.one-column ul{left:-1.5625em}#app .Header__navigation ul.nav li.one-column ul li{padding:0 2.8125em}#app .Header__navigation ul.nav li.one-column ul li ul{padding-bottom:0}#app .Header__navigation ul.nav li.one-column ul li ul li{padding:0}#app .Header__navigation ul.nav li a{color:#050505;color:var(--main-nav-font-color);position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;font-size:16px;line-height:60px;font-weight:600;text-decoration:none}#app .Header__navigation ul.nav li a::before{background-color:#fa9531;background-color:var(--main-nav-underline);content:"";position:absolute;bottom:.8125em;left:50%;width:0;height:.1875em;-webkit-transition:all .3s;transition:all .3s}#app .Header__navigation ul.nav li.menu-item-has-children a::after{content:"\e821";font-family:fontello,sans-serif;font-size:.75rem;font-weight:900;display:inline-block;margin-left:.625em;width:.75em}#app .Header__navigation ul.nav li.menu-item-has-children.active>a::after{-webkit-transform:rotate(180deg);-ms-transform:rotate(180deg);transform:rotate(180deg)}#app .Header__navigation ul.nav li.menu-item-has-children ul li a::before{content:unset}#app .Header__navigation ul.nav ul{position:relative}#app .Header__navigation ul.nav ul.active{display:block}#app .Header__navigation ul.nav ul li{width:100%}#app .Header__navigation ul.nav ul a{color:#050505 !important;color:var(--main-nav-submenu-font-color) !important;font-size:14px;line-height:30px;font-weight:600;white-space:nowrap;text-align:left}#app .Header__navigation ul.nav ul a[href="#"]{margin-bottom:1.25em;font-size:.875rem;line-height:0;cursor:default;padding:.625em 0}#app .Header__navigation ul.nav ul ul{display:-webkit-box;display:-ms-flexbox;display:flex;position:static;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-flow:wrap column;flex-flow:wrap column;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start}#app .Header__navigation ul.nav ul ul li{position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:center;-ms-flex-align:center;align-items:center;width:100%;margin-bottom:1.25em;padding:0;overflow:visible}#app .Header__navigation ul.nav ul ul li.label a{position:relative;width:100%;overflow:hidden}#app .Header__navigation ul.nav ul ul li.label a::after{background-color:#fa9531;background-color:var(--primary-color);color:#fff;color:var(--font-color-light);content:"";position:absolute;top:.5em;right:0;display:inline-block !important;padding:.125em .25em;border-radius:.125em;font-size:.625em;line-height:1;text-transform:uppercase}#app .Header__navigation ul.nav ul ul li.label-new a::after{content:"new"}#app .Header__navigation ul.nav ul ul li.label-top a::after{content:"top"}#app .Header__navigation ul.nav ul ul li.label-trending a::after{content:"trending"}#app .Header__navigation ul.nav ul ul li .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;pointer-events:none;z-index:1;left:.15em;top:.25em}#app .Header__navigation ul.nav ul ul li::after{content:"";position:absolute;left:-1.25em;bottom:-0.625em;height:calc(100% + 1.25em);width:0;background-color:#feefe0;-webkit-transition:all .5s ease;transition:all .5s ease}#app .Header__navigation ul.nav ul ul li:hover::after{width:100%}#app .Header__navigation ul.nav ul ul li a{padding-left:2.0625em;z-index:1}#app .Header__navigation ul.nav ul ul li:first-of-type{padding-right:0}#app .Header__navigation .icon-header-menu{left:0;width:1.5em;background-size:8.8em}#app .Header__navigation .icon-header-menu::before{width:1.5rem;height:1.5rem;display:block;position:absolute;pointer-events:none;z-index:1;content:"";font-size:1.25rem;left:0;top:.125em}#app .Header__navigation .icon-header-menu-whatsapp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -152px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-wordpress:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -16px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-prestashop:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -234px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-magento:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) 4px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-shopify:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -81px 1px;background-size:8.8em}#app .Header__navigation .icon-header-menu-mailchimp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -105px 0;background-size:8.8em}#app .Header__navigation .icon-header-menu-pipedrive:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -132px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-slack:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -36px 2px;background-size:8.8em}#app .Header__navigation .label-overview a[href="#"],#app .Header__navigation .label-overview .icon,#app .Header__navigation .label-overview li::before{color:#ae54fd !important}#app .Header__navigation .label-overview .sub-menu{width:100%}#app .Header__navigation .label-overview ::after{background-color:#f3e6ff !important}#app .Header__navigation .label-product a[href="#"],#app .Header__navigation .label-product .icon{color:#fa9531 !important}#app .Header__navigation .label-product ::after{background-color:#feefe0 !important}#app .Header__navigation .label-use-for a[href="#"],#app .Header__navigation .label-use-for .icon{color:#2570ed !important}#app .Header__navigation .label-use-for ::after{background-color:#dfeafd !important}#app .Header__navigation .label-integrations{padding:0 4.375em 0 1.875em !important}#app .Header__navigation .label-integrations ul li{padding:0 !important;margin:0 !important}#app .Header__navigation .label-integrations a[href="#"]{color:#ababab !important}#app .Header__navigation .label-integrations>*{position:relative;z-index:1}#app .Header__navigation .label-integrations ::after{background-color:#f5f5f7 !important;left:-0.625em !important;bottom:.125em !important;height:1.875em !important;z-index:0}#app .Header__navigation .label-integrations li:last-child a{color:#ababab !important;font-size:.75rem !important}#app .Header__navigation .label-learn a[href="#"],#app .Header__navigation .label-learn .icon{color:#07b65d !important}#app .Header__navigation .label-learn ::after{background-color:#daf4e7 !important}#app .Header__navigation .label-company a[href="#"],#app .Header__navigation .label-company .icon{color:#f72f49 !important}#app .Header__navigation .label-company ::after{background-color:#fee0e4 !important}#app .Header__navigation .label-liveagent a[href="#"],#app .Header__navigation .label-liveagent .icon{color:#48c6ce !important}#app .Header__navigation .label-liveagent ::after{background-color:#e4f7f8 !important}#app .Header__navigation .label-sub a[href="#"]{color:transparent !important}#app .Header__navigation .show-only-mobile{display:none}#app .Header__mobile__hamburger{cursor:pointer;margin-right:-0.25em}#app .Header__mobile__hamburger .line{width:1.65em;height:.125em;background-color:#050505;border-radius:8px;display:block;margin:.35em auto;-webkit-transition:all .3s ease-in-out;transition:all .3s ease-in-out}#app .Header__mobile__hamburger.active .line:nth-child(2){opacity:0}#app .Header__mobile__hamburger.active .line:nth-child(1){-webkit-transform:translateY(8px) rotate(45deg);-ms-transform:translateY(8px) rotate(45deg);transform:translateY(8px) rotate(45deg)}#app .Header__mobile__hamburger.active .line:nth-child(3){-webkit-transform:translateY(-8px) rotate(-45deg);-ms-transform:translateY(-8px) rotate(-45deg);transform:translateY(-8px) rotate(-45deg)}.admin-bar #app .Header{top:3em}.admin-bar #app .Header__navigation{top:8.625em}html[lang=de-DE] .Header__navigation .icon-header-menu,html[lang=et] .Header__navigation .icon-header-menu,html[lang=es-ES] .Header__navigation .icon-header-menu,html[lang=hr] .Header__navigation .icon-header-menu,html[lang=lv-LV] .Header__navigation .icon-header-menu,html[lang=lt-LT] .Header__navigation .icon-header-menu,html[lang=ru-RU] .Header__navigation .icon-header-menu,html[lang=sk-SK] .Header__navigation .icon-header-menu,html[lang=vi-VN] .Header__navigation .icon-header-menu{left:0;width:1.5em !important;background-size:11.375em !important}html[lang=de-DE] .Header__navigation .icon-header-menu-wordpress,html[lang=et] .Header__navigation .icon-header-menu-wordpress,html[lang=es-ES] .Header__navigation .icon-header-menu-wordpress,html[lang=hr] .Header__navigation .icon-header-menu-wordpress,html[lang=lv-LV] .Header__navigation .icon-header-menu-wordpress,html[lang=lt-LT] .Header__navigation .icon-header-menu-wordpress,html[lang=ru-RU] .Header__navigation .icon-header-menu-wordpress,html[lang=sk-SK] .Header__navigation .icon-header-menu-wordpress,html[lang=vi-VN] .Header__navigation .icon-header-menu-wordpress{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -1.1875em 0}html[lang=de-DE] .Header__navigation .icon-header-menu-magento,html[lang=et] .Header__navigation .icon-header-menu-magento,html[lang=es-ES] .Header__navigation .icon-header-menu-magento,html[lang=hr] .Header__navigation .icon-header-menu-magento,html[lang=lv-LV] .Header__navigation .icon-header-menu-magento,html[lang=lt-LT] .Header__navigation .icon-header-menu-magento,html[lang=ru-RU] .Header__navigation .icon-header-menu-magento,html[lang=sk-SK] .Header__navigation .icon-header-menu-magento,html[lang=vi-VN] .Header__navigation .icon-header-menu-magento{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) .25em 0}html[lang=bg-BG] .Header__navigation__buttons .Button,html[lang=lv-LV] .Header__navigation__buttons .Button{padding-left:1.714em;padding-right:1.714em}html[lang=vi-VN] .Header .Button--login{margin-left:1.75em !important}@media(min-width:768px){.Header__flags--mainmenu .Header__flags--region-asia{margin-top:1em}.Header__flags--region{width:calc(33.3333333333% - 1em);float:right;margin-right:0}.Header__flags--region ul{display:block}.Header__flags--region ul li{margin-right:0}.Header__flags--region-europe{float:left;width:66.6666666667%;height:100%;margin-bottom:0}.Header__flags--region-switchers{display:none}#app .LoginBlock{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;margin:0 !important;height:calc(100vh - 90px);padding:0 !important}#app .LoginBlock .wrapper::after{position:absolute;content:"";height:160%;width:100%;top:50%;left:0;-webkit-transform:translateY(-50%);-ms-transform:translateY(-50%);transform:translateY(-50%);background:url(/app/themes/liveagent/assets/images/login_bg.png?ver=3.1) center center no-repeat;background-size:contain}#app .LoginBlock .wrapper>.elementor-widget-wrap{padding:5em 7.25em !important}#app .LoginBlock .wrapper h1{font-size:2.5rem;line-height:1.33}#app .LoginBlock .wrapper .elementor-widget-text-editor{margin:0 auto}}@media(min-width:1024px){.Header__flags__mobile{display:none}.Header__flags{display:block}.Header__flags--item-toggle{padding:0 1.25em}.Header__flags--item-toggle h3{display:none}.Header__flags--mainmenu{position:absolute;overflow:visible;border-radius:1rem;padding:1.75em 0 1.75em 3em;width:auto;height:auto;min-width:32rem;top:4em;left:auto;right:6.5em;-webkit-box-shadow:0 .18em 4em 0 rgba(0,0,0,0.15);box-shadow:0 .18em 4em 0 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Disfrute de una prueba gratuita de hasta 30 días, sin necesidad de tarjeta de crédito, y optimice la eficiencia de su equipo con herramientas avanzadas. Mejore la satisfacción del cliente con respuestas rápidas y comunicación organizada." hreflang="es-ES" onover-preload="1">Help desk<div class="menu-item-description">Plataforma omnicanal de atención al cliente</div></a></li> <li id="menu-item-664694" class="icn-menu-ticketing menu-item menu-item-type-custom menu-item-object-custom menu-item-664694"><svg class="icon icon-menu-ticketing"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-ticketing"></use></svg><a href="https://www.liveagent.es/software-gestion-tickets/" title="Descubre los 20 mejores softwares de ticketing para 2024 y mejora la atención al cliente en todos los canales con LiveAgent. Sin tarifas de configuración, soporte 24/7, y prueba gratuita sin tarjeta de crédito. Centraliza correos, chats, y redes sociales en una bandeja de entrada universal para una gestión eficiente. ¡Empieza tu prueba gratuita hoy y transforma la experiencia de tus clientes!" hreflang="es-ES" onover-preload="1">Ticketing<div class="menu-item-description">Sistema avanzado de tickets</div></a></li> <li id="menu-item-166839" class="icn-menu-live-chat menu-item menu-item-type-post_type menu-item-object-page menu-item-166839"><svg class="icon icon-menu-live-chat"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-live-chat"></use></svg><a href="https://www.liveagent.es/software-de-chat-en-vivo/" title="Explora una selección de los mejores softwares de chat en vivo del mercado. Elige el software de chat en directo ideal para tu sitio web y mejora tu servicio de atención al cliente como nunca lo habías imaginado." hreflang="es-ES" onover-preload="1">Chat en vivo<div class="menu-item-description">El chat en vivo más rápido del mercado</div></a></li> </ul> </li> <li id="menu-item-166873" class="label-sub label-product menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-166873"><a href="#" title="Los agentes de soporte de LiveAgent ofrecen asistencia técnica experta y resuelven consultas a través de múltiples canales. ¡Pruébalo gratis!" hreflang="es-ES" onover-preload="1">sub</a> <ul class="sub-menu"> <li id="menu-item-916222" class="icn-thumbsup menu-item menu-item-type-post_type menu-item-object-page menu-item-916222"><svg class="icon icon-thumbsup"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#thumbsup"></use></svg><a href="https://www.liveagent.es/servicio-al-cliente-de-redes-sociales/" title="LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits." hreflang="es-ES" onover-preload="1">Redes sociales<div class="menu-item-description">Responde a tus seguidores directamente desde LiveAgent</div></a></li> <li id="menu-item-695918" class="icn-phone menu-item menu-item-type-post_type menu-item-object-page menu-item-695918"><svg class="icon icon-phone"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#phone"></use></svg><a href="https://www.liveagent.es/software-centro-de-llamadas/" title="Explore una selección del mejor software de call center del mercado. Elija el software de call center ideal para su sitio web y eleve su servicio al cliente a la luna." hreflang="es-ES" onover-preload="1">Centro de llamadas<div class="menu-item-description">Software de centro de llamadas integrado</div></a></li> <li id="menu-item-775655" class="icn-lightbulb menu-item menu-item-type-custom menu-item-object-custom menu-item-775655"><svg class="icon icon-lightbulb"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#lightbulb"></use></svg><a href="https://www.liveagent.es/software-base-de-conocimientos/" title="Explora una guía completa de las 20 mejores opciones de software de base de conocimientos, optimizando la gestión de información y aumentando la eficiencia." hreflang="es-ES" onover-preload="1">Base de conocimientos<div class="menu-item-description">Proporcione opciones de autoservicio</div></a></li> </ul> </li> <li id="menu-item-166849" class="label-use-for menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-166849"><a href="#" title="Los agentes de soporte de LiveAgent ofrecen asistencia técnica experta y resuelven consultas a través de múltiples canales. ¡Pruébalo gratis!" hreflang="es-ES" onover-preload="1">Úsanos para</a> <ul class="sub-menu"> <li id="menu-item-166828" class="icn-menu-business-solutions menu-item menu-item-type-post_type menu-item-object-page menu-item-166828"><svg class="icon icon-menu-business-solutions"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-business-solutions"></use></svg><a href="https://www.liveagent.es/negocio/" title="LiveAgent es un software de soporte técnico que se adapta a las necesidades de los diferentes modelos de negocio. LiveAgent puede ayudar a tu compañía con la atención al cliente. Empieza una prueba gratuita de 14 días. No se requiere tarjeta de crédito. Conoce cómo LiveAgent se ajusta a tu nicho, agencia, institución educativa u ONG." hreflang="es-ES" onover-preload="1">Soluciones empresariales<div class="menu-item-description">Diferentes negocios, diferentes soluciones</div></a></li> <li id="menu-item-166824" class="icn-shop menu-item menu-item-type-post_type menu-item-object-page menu-item-166824"><svg class="icon icon-shop"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#shop"></use></svg><a href="https://www.liveagent.es/industria/" title="LiveAgent es capaz de cumplir los requisitos de varios ámbitos empresariales. Comprueba cómo LiveAgent puede ajustarse a tus necesidades y mejorar tu atención al cliente." hreflang="es-ES" onover-preload="1">Soluciones industriales<div class="menu-item-description">Adapte LiveAgent a su industria</div></a></li> <li id="menu-item-748042" class="icn-menu-use-cases menu-item menu-item-type-custom menu-item-object-custom menu-item-748042"><svg class="icon icon-menu-use-cases"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-use-cases"></use></svg><a href="/historias-exito/" title="El texto presenta una serie de empresas y sitios web. Entre ellas, destaca Post Affiliate Pro, un software de seguimiento de afiliados líder que cuenta con la confianza de más de 30k empresas. También se menciona a ZľavaDňa, Websupport, SolidTrust Pay, Slido, Refresher, Ready2Order, Nutricia, Martinus, L&L Europe, Huawei, Hostinger y Habrahabr. Cada una de ellas tiene un área de especialidad, como alojamiento web, servicios de pago, blogs sobre IT, entre otros." hreflang="es-ES" onover-preload="1">Casos de uso<div class="menu-item-description">Un producto, múltiples escenarios de casos de uso</div></a></li> </ul> </li> <li id="menu-item-166850" class="label-integrations menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-166850"><a href="#" title="Los agentes de soporte de LiveAgent ofrecen asistencia técnica experta y resuelven consultas a través de múltiples canales. ¡Pruébalo gratis!" hreflang="es-ES" onover-preload="1">Integraciones</a> <ul class="sub-menu"> <li id="menu-item-951149" class="icon-header-menu icon-header-menu-whatsapp menu-item menu-item-type-custom menu-item-object-custom menu-item-951149"><a href="https://www.liveagent.es/integraciones/whatsapp/" title="LiveAgent ofrece una integración de WhatsApp que permite a los usuarios responder fácilmente a los mensajes de WhatsApp desde su panel de control de LiveAgent." hreflang="es-ES" onover-preload="1">WhatsApp</a></li> <li id="menu-item-166886" class="icon-header-menu icon-header-menu-wordpress menu-item menu-item-type-custom menu-item-object-custom menu-item-166886"><a href="/integraciones/wordpress/" title="Lleva el servicio al cliente al siguiente nivel en tus páginas de Wordpress. La integración de Wordpress para LiveAgent te permitirá añadir un botón de chat en tus páginas web." hreflang="es-ES" onover-preload="1">WordPress</a></li> <li id="menu-item-166887" class="icon-header-menu icon-header-menu-prestashop menu-item menu-item-type-custom menu-item-object-custom menu-item-166887"><a href="/integraciones/prestashop/" title="Si quieres que tus clientes te contacten más rápido, considera la posibilidad de añadir un botón de chat en vivo para tu página web de Prestashop con nuestra integración de LiveAgent." hreflang="es-ES" onover-preload="1">Prestashop</a></li> <li id="menu-item-166888" class="icon-header-menu icon-header-menu-magento menu-item menu-item-type-custom menu-item-object-custom menu-item-166888"><a href="/integraciones/magento/" title="Integra Magento en LiveAgent y aumenta tu flujo de trabajo. Los tickets harán un seguimiento de todos los pedidos de los clientes y podrás comunicarte desde una única plataforma." hreflang="es-ES" onover-preload="1">Magento</a></li> <li id="menu-item-166889" class="icon-header-menu icon-header-menu-shopify menu-item menu-item-type-custom menu-item-object-custom menu-item-166889"><a href="/integraciones/shopify/" title="Si quieres que tus clientes te contacten más rápido, consigue la adaptación de Shopify a LiveAgent. Esta integración te permitirá configurar el chat en vivo de tu tienda online." hreflang="es-ES" onover-preload="1">Shopify</a></li> <li id="menu-item-166890" class="icon-header-menu icon-header-menu-mailchimp menu-item menu-item-type-custom menu-item-object-custom menu-item-166890"><a href="/integraciones/mailchimp/" title="El software de tickets de incidencias podrá hacer mucho más con la adaptación de Mailchimp para LiveAgent. La integración de Mailchimp te permitirá gestionar los contactos desde tu centro de atención al cliente" hreflang="es-ES" onover-preload="1">Mailchimp</a></li> <li id="menu-item-166891" class="icon-header-menu icon-header-menu-pipedrive menu-item menu-item-type-custom menu-item-object-custom menu-item-166891"><a href="/integraciones/pipedrive/" title="Realiza un seguimiento de tus clientes potenciales y se ocupa de la integración de PipeDrive para LiveAgent. Esta integración recopila todos los datos en un panel para facilitar el flujo de trabajo." hreflang="es-ES" onover-preload="1">Pipedrive</a></li> <li id="menu-item-166892" class="icon-header-menu icon-header-menu-slack menu-item menu-item-type-custom menu-item-object-custom menu-item-166892"><a href="/integraciones/slack/" title="Descubre cómo la integración de Slack con LiveAgent optimiza la comunicación en equipo, permitiendo recibir notificaciones automáticas sobre tickets nuevos, abiertos o cerrados, y configurar reglas personalizadas. Aumenta la eficiencia y mantente al tanto de las interacciones con clientes en tiempo real. ¡Integra Slack con LiveAgent y transforma tu flujo de trabajo hoy mismo!" hreflang="es-ES" onover-preload="1">Slack</a></li> <li id="menu-item-166852" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-166852"><a href="/integraciones/" title="LiveAgent provides a large number of integrations in the form of plugins. Check out all the available integration solutions right now." hreflang="es-ES" onover-preload="1">Más integraciones</a></li> </ul> </li> </ul> </li> <li id="menu-item-166845" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-166845"><a href="#" title="Los agentes de soporte de LiveAgent ofrecen asistencia técnica experta y resuelven consultas a través de múltiples canales. ¡Pruébalo gratis!" hreflang="es-ES" onover-preload="1">Recursos</a> <ul class="sub-menu"> <li id="menu-item-166857" class="label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-166857"><a href="#" title="Los agentes de soporte de LiveAgent ofrecen asistencia técnica experta y resuelven consultas a través de múltiples canales. ¡Pruébalo gratis!" hreflang="es-ES" onover-preload="1">Aprenda</a> <ul class="sub-menu"> <li id="menu-item-166859" class="icn-graduation menu-item menu-item-type-custom menu-item-object-custom menu-item-166859"><svg class="icon icon-graduation"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#graduation"></use></svg><a href="/academia/" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="es-ES" onover-preload="1">Academia<div class="menu-item-description">Conviértete en un experto en servicio al cliente</div></a></li> <li id="menu-item-744804" class="icn-menu-templates menu-item menu-item-type-post_type_archive menu-item-object-ms_templates menu-item-744804"><svg class="icon icon-menu-templates"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-templates"></use></svg><a href="https://www.liveagent.es/plantillas-correo-electronico/" title="Seeking professional email templates? Look no further. LiveAgent provides free email templates for marketing, sales, live chat, and help desk purposes." hreflang="es-ES" onover-preload="1">Plantillas<div class="menu-item-description">Plantillas personalizables para cada ocasión</div></a></li> <li id="menu-item-748044" class="icn-menu-checklists menu-item menu-item-type-custom menu-item-object-custom menu-item-748044"><svg class="icon icon-menu-checklists"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-checklists"></use></svg><a href="/checklists/" title="Streamline your workflow and complete any task efficiently. Choose from a variety of checklists and start improving immediately." hreflang="es-ES" onover-preload="1">Listas de verificación<div class="menu-item-description">Cómo manejar tus procesos</div></a></li> </ul> </li> <li id="menu-item-166874" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-166874"><a href="#" title="Los agentes de soporte de LiveAgent ofrecen asistencia técnica experta y resuelven consultas a través de múltiples canales. ¡Pruébalo gratis!" hreflang="es-ES" onover-preload="1">sub</a> <ul class="sub-menu"> <li id="menu-item-166862" class="icn-pencil menu-item menu-item-type-custom menu-item-object-custom menu-item-166862"><svg class="icon icon-pencil"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#pencil"></use></svg><a href="/blog/" title="Learn with LiveAgent. We share articles about customer service, live chat software, call center setup, self-service support, and more!" hreflang="es-ES" onover-preload="1">Blog<div class="menu-item-description">Noticias sobre servicio al cliente y LiveAgent</div></a></li> <li id="menu-item-166863" class="icn-menu-glossary menu-item menu-item-type-custom menu-item-object-custom menu-item-166863"><svg class="icon icon-menu-glossary"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-glossary"></use></svg><a href="/glosario/" title="Learn about customer service terminology and jargon inside the LiveAgent glossary and get better every single day." hreflang="es-ES" onover-preload="1">Glosario<div class="menu-item-description">Aprender terminología de servicio al cliente</div></a></li> <li id="menu-item-166865" class="icn-menu-directory menu-item menu-item-type-custom menu-item-object-custom menu-item-166865"><svg class="icon icon-menu-directory"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-directory"></use></svg><a href="/directorio/" title="Can't find the support contact information? Check out LiveAgent directories and get in touch with the support you're seeking." hreflang="es-ES" onover-preload="1">Directorio<div class="menu-item-description">Lista completa de contactos de help desk</div></a></li> </ul> </li> <li id="menu-item-166875" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-166875"><a href="#" title="Los agentes de soporte de LiveAgent ofrecen asistencia técnica experta y resuelven consultas a través de múltiples canales. ¡Pruébalo gratis!" hreflang="es-ES" onover-preload="1">sub</a> <ul class="sub-menu"> <li id="menu-item-166866" class="icn-menu-typing-test menu-item menu-item-type-post_type menu-item-object-page menu-item-166866"><svg class="icon icon-menu-typing-test"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-typing-test"></use></svg><a href="https://www.liveagent.es/prueba-de-tipeo/" title="Pon a prueba tus habilidades de mecanografía con la prueba de mecanografía gratuita de LiveAgent. Aprende tu velocidad de escritura en cuestión de minutos y practica gratis para mejorar." hreflang="es-ES" onover-preload="1">Prueba de mecanografía<div class="menu-item-description">Mejora tu velocidad de escritura</div></a></li> <li id="menu-item-951147" class="icn-menu-reviews menu-item menu-item-type-custom menu-item-object-custom menu-item-951147"><svg class="icon icon-menu-reviews"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-reviews"></use></svg><a href="https://www.liveagent.es/reviews/" title="This piece of text discusses software reviews in different categories, including email management, ticketing, call center, social media customer service, phone reverse search, chatbots, IVR, softphones, and knowledge base management. The focus then shifts to a review of Zendesk's email management software, including a free trial and step-by-step setup instructions. The software offers various features, such as unlimited email addresses, automatic email archiving, response bots, contact management, satisfaction ratings, and surveys. The text concludes by highlighting customizable rules and reports and a hybrid inbox." hreflang="es-ES" onover-preload="1">Reseñas<div class="menu-item-description">Echa un vistazo a las reseñas de funciones del software</div></a></li> <li id="menu-item-748045" class="icn-menu-support-portal menu-item menu-item-type-custom menu-item-object-custom menu-item-748045"><svg class="icon icon-menu-support-portal"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-support-portal"></use></svg><a href="https://support.liveagent.com/" title="LiveAgent support portal" hreflang="en-US">Portal de soporte<div class="menu-item-description">Artículos y guías instructivos</div></a></li> </ul> </li> <li id="menu-item-166858" class="label-company menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-166858"><a href="#" title="Los agentes de soporte de LiveAgent ofrecen asistencia técnica experta y resuelven consultas a través de múltiples canales. ¡Pruébalo gratis!" hreflang="es-ES" onover-preload="1">Empresa</a> <ul class="sub-menu"> <li id="menu-item-340016" class="icn-heart menu-item menu-item-type-post_type menu-item-object-ms_about menu-item-340016"><svg class="icon icon-heart"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#heart"></use></svg><a href="https://www.liveagent.es/sobre-nosotros/sobre-liveagent/" title="Toda empresa de éxito empezó en algún sitio. Consulta nuestra historia y aprende más sobre la misión, la visión y los valores de nuestra empresa." hreflang="es-ES" onover-preload="1">Sobre nosotros<div class="menu-item-description">Descubre el equipo detrás del producto</div></a></li> <li id="menu-item-166822" class="icn-trophy menu-item menu-item-type-post_type menu-item-object-page menu-item-166822"><svg class="icon icon-trophy"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#trophy"></use></svg><a href="https://www.liveagent.es/distinciones-y-certificados/" title="Un gran servicio de atención al cliente comienza con un mejor Software de Soporte Técnico. Comenzando por 12€ al mes. Inicia una Prueba Gratuita de 14 días. A distancia o en tu oficina o sede." hreflang="es-ES" onover-preload="1">Premios<div class="menu-item-description">Nuestros premios y logros</div></a></li> </ul> </li> </ul> </li> <li id="menu-item-166846" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-166846"><a href="/herramientas/" title="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." hreflang="es-ES" onover-preload="1">Funciones</a></li> <li id="menu-item-803053" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-803053"><a href="/tarifas/" title="Los planes de LiveAgent comienzan desde $15/agente/mes e incluyen gestión de tickets por correo electrónico, función de chat en vivo, base de conocimientos, y más. El paquete completo está disponible por $69/agente/mes." hreflang="es-ES" onover-preload="1">Precios</a></li> </ul></div> <div class="Header__flags__mobile"> </div> <div class="Header__navigation__buttons__mobile"> <a href="/prueba/" class="Button Button--full" title="¿Estás pensando en usar el software de soporte de LiveAgent? Rellena tus datos y comienza tu prueba gratuita, sin ataduras, sin necesidad de información de la tarjeta de crédito." hreflang="es-ES" onover-preload="1"> <span>Prueba gratuita</span> </a> <a href="/iniciar-sesion/" class="Button Button--login" title="Inicia sesión en tu cuenta LiveAgent en esta página. Primero, completa el nombre de la empresa y proceda con un nombre de usuario y contraseña para iniciar sesión correctamente." hreflang="es-ES" onover-preload="1"> <span>Ingreso</span> <span class="tooltip">Ingreso</span> </a> </div> </div> <div class="Header__navigation__buttons"> <a href="/demo/" class="Button Button--outline" title="¿Quieres saber más sobre LiveAgent? Solicita una demostración gratuita para saber más sobre LiveAgent y cómo puede ayudarte a tener éxito." hreflang="es-ES" onover-preload="1"> <span>Demo</span> </a> <a href="/prueba/" class="Button Button--full" title="¿Estás pensando en usar el software de soporte de LiveAgent? Rellena tus datos y comienza tu prueba gratuita, sin ataduras, sin necesidad de información de la tarjeta de crédito." hreflang="es-ES" onover-preload="1"> <span>Prueba gratuita</span> </a> <a href="/iniciar-sesion/" class="Button Button--login" title="Inicia sesión en tu cuenta LiveAgent en esta página. Primero, completa el nombre de la empresa y proceda con un nombre de usuario y contraseña para iniciar sesión correctamente." hreflang="es-ES" onover-preload="1"> <span>Ingreso</span> <span class="tooltip">Ingreso</span> </a> </div>  <div class="Header__flags"> <div class="text-2 widget_text"><div class="Header__flags__title h4">Change language</div> <div class="textwidget"> <div class="Header__flags--main"> <ul> <li class="Header__flags--item Header__flags--item-active Header__flags--item-es" lang="es"><span id="languageSwitcher-toggle" class="Header__flags--item-toggle"><img decoding="async" class="Header__flags--item-flag" aria-label="es" alt="es" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/es.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="1"></span> <div class="Header__flags--mainmenu"> <input class="input--region hidden" name="regions" type="radio" id="europe"> <label class="Header__flags--region-switcher" for="europe">Europa</label> <input class="input--region hidden" name="regions" type="radio" id="asia"> <label class="Header__flags--region-switcher" for="asia">Asia</label> <input class="input--region hidden" name="regions" type="radio" id="mideast"> <label class="Header__flags--region-switcher" for="mideast">Oriente Medio</label> <input class="input--region hidden" name="regions" type="radio" id="america"> <label class="Header__flags--region-switcher" for="america">America</label> <div class="Header__flags--regions"> <div class="Header__flags--region Header__flags--region-europe"> <div class="Header__flags--region-title h4">Europa</div> <ul> <li class="Header__flags--item Header__flags--item-bg" data-region="europe" lang="bg"> <a class="Header__flags--item-link" href="https://www.liveagent.bg/funkcii/satrudnici/" title="В LiveAgent сътрудниците и представителите обслужване на клиентси с роля на администратор могат също да ръководят и настройват системата. Прочетете повече за типовете потребители и други." hreflang="bg-BG" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="bg" alt="bg" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/bg.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="2"> Български </a> </li> <li class="Header__flags--item Header__flags--item-cs" data-region="europe" lang="cs"> <a class="Header__flags--item-link" href="https://www.live-agent.cz/funkce/agenti/" title="V systému LiveAgent mohou agenti a zástupci zákazníků s rolí správce také dohlížet na systém a konfigurovat jej. Přečtěte si informace o typech uživatelů a další informace." hreflang="cs-CZ" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="cs" alt="cs" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/cz.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="3"> Čeština </a> </li> <li class="Header__flags--item Header__flags--item-da" data-region="europe" lang="da"> <a class="Header__flags--item-link" href="https://www.liveagent.dk/funktioner/medarbejdere/" title="Lær om Help Desk-agenter hos LiveAgent, der leverer teknisk support og besvarer kundeforespørgsler via e-mail, live chat, telefon og sociale medier. Udforsk, hvordan agenter kan forbedre din kundeservice med op til 100 agenter pr. konto. Start din gratis prøveperiode nu og oplev effektiv supportstyring!" hreflang="da-DK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="da" alt="da" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/dk.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="4"> Dansk </a> </li> <li class="Header__flags--item Header__flags--item-de" data-region="europe" lang="de"> <a class="Header__flags--item-link" href="https://www.liveagent.de/funktionen/agenten/" title="In LiveAgent können Agenten und Kundenvertreter mit der Administratorrolle das System ebenfalls überwachen und konfigurieren. Weitere Informationen zu Benutzertypen und mehr finden Sie im Artikel." hreflang="de-DE" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="de" alt="de" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/de.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="5"> Deutsch </a> </li> <li class="Header__flags--item Header__flags--item-et" data-region="europe" lang="et"> <a class="Header__flags--item-link" href="https://www.liveagent.ee/funktsioonid/agendid/" title="Avasta, kuidas LiveAgent'i kasutajatoe agendid tõstavad klienditeeninduse taset pakkudes tehnilist abi ja lahendades probleeme mitmekanalilise toe kaudu. Õpi lisama piiramatult agente, et suurendada produktiivsust. Proovi tasuta 30 päeva jooksul!" hreflang="et" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="et" alt="et" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/et.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="6"> Eesti </a> </li> <li class="Header__flags--item Header__flags--item-es" data-region="europe" lang="es"> <span class="Header__flags--item-link active"> <img decoding="async" class="Header__flags--item-flag" aria-label="es" alt="es" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/es.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="7"> Español </span> </li> <li class="Header__flags--item Header__flags--item-fr" data-region="europe" lang="fr"> <a class="Header__flags--item-link" href="https://www.liveagent.fr/fonctions/agents/" title="Les agents LiveAgent offrent une assistance technique via email, chat, téléphone, réseaux sociaux, et en personne. Découvrez comment!" hreflang="fr-FR" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="fr" alt="fr" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/fr.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="8"> Français </a> </li> <li class="Header__flags--item Header__flags--item-el" data-region="europe" lang="el"> <a class="Header__flags--item-link" href="https://www.liveagent.gr/charaktiristika/ekprosopoi/" title="Μάθετε πώς να διαχειρίζεστε εκπροσώπους στο LiveAgent και τις δυνατότητές τους! Δωρεάν δοκιμή διαθέσιμη." hreflang="el" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="el" alt="el" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/el.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="9"> Ελληνικα </a> </li> <li class="Header__flags--item Header__flags--item-hr" data-region="europe" lang="hr"> <a class="Header__flags--item-link" href="https://www.liveagent.hr/funkcionalnosti/agenti/" title="U LiveAgent-u agenti i predstavnici kupaca s administratorskom ulogom mogu također nadzirati i konfigurirati sustav. Pročitajte više o vrstama korisnika." hreflang="hr" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hr" alt="hr" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/hr.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="10"> Hrvatski </a> </li> <li class="Header__flags--item Header__flags--item-it" data-region="europe" lang="it"> <a class="Header__flags--item-link" href="https://www.live-agent.it/caratteristiche/operatori/" title="Scopri come gli operatori di LiveAgent possono trasformare il tuo servizio clienti con supporto via chat, telefono e messaggi. Inizia oggi con una prova gratuita di 14 giorni e invita un numero illimitato di agenti per offrire assistenza eccellente. Nessuna carta di credito richiesta!" hreflang="it-IT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="it" alt="it" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/it.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="11"> Italiano </a> </li> <li class="Header__flags--item Header__flags--item-lv" data-region="europe" lang="lv"> <a class="Header__flags--item-link" href="https://www.liveagent.lv/funkcijas/agenti/" title="LiveAgent sistēmā aģenti un klientu pārstāvji, kuriem ir piešķirtas administratora tiesības, var arī uzraudzīt un konfigurēt sistēmu. Uzziniet vairāk par lietotāju tipiem un daudz ko citu." hreflang="lv-LV" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lv" alt="lv" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/lv.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="12"> Latviešu </a> </li> <li class="Header__flags--item Header__flags--item-lt" data-region="europe" lang="lt"> <a class="Header__flags--item-link" href="https://www.liveagent.lt/funkcijos/agentai/" title="LiveAgent sistemoje agentai ir administratoriaus vaidmenį turintys klientų atstovai gali prižiūrėti ir konfigūruoti sistemą. Skaitykite apie naudotojų tipus ir daugiau." hreflang="lt-LT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lt" alt="lt" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/lt.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="13"> Lietuviškai </a> </li> <li class="Header__flags--item Header__flags--item-hu" data-region="europe" lang="hu"> <a class="Header__flags--item-link" href="https://www.liveagent.hu/jellemzok/ugynokok/" title="A LiveAgentben az admin körrel rendelkező ügynökök és ügyfél támogatók felügyelhetik és beállításokat végezhetnek a rendszerben. Tudjon meg többet a felhasználó típusokról és még sok másról." hreflang="hu-HU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hu" alt="hu" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/hu.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="14"> Magyar </a> </li> <li class="Header__flags--item Header__flags--item-nl" data-region="europe" lang="nl"> <a class="Header__flags--item-link" href="https://www.live-agent.nl/functies/vertegenwoordigers/" title="Ontdek hoe helpdeskmedewerkers essentieel zijn voor klantenondersteuning bij LiveAgent. Leer wat hun rol inhoudt, welke vaardigheden nodig zijn en hoe je ze aan je helpdesk kunt toevoegen om de workflow te verbeteren. Probeer onze gratis proefversie en verhoog je productiviteit met meer vertegenwoordigers." hreflang="nl-NL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="nl" alt="nl" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/nl.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="15"> Nederlands </a> </li> <li class="Header__flags--item Header__flags--item-no" data-region="europe" lang="no"> <a class="Header__flags--item-link" href="https://www.liveagent.no/" title="God kundeservice starter med bedre Help Desk-programvare. Se fordelene med LiveAgent og kom i gang med det på 5 minutter." hreflang="no" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="no" alt="no" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/no.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="16"> Norsk bokmål </a> </li> <li class="Header__flags--item Header__flags--item-pl" data-region="europe" lang="pl"> <a class="Header__flags--item-link" href="https://www.live-agent.pl/funkcje/agenci/" title="W LiveAgent agenci i przedstawiciele klientów z rolą administratora mogą również nadzorować i konfigurować system. Przeczytaj o typach użytkowników i nie tylko." hreflang="pl-PL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pl" alt="pl" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/pl.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="17"> Polski </a> </li> <li class="Header__flags--item Header__flags--item-ro" data-region="europe" lang="ro"> <a class="Header__flags--item-link" href="https://www.liveagent.ro/caracteristici/agenti/" title="Descoperă rolul esențial al agenților de birou de asistență în a oferi suport tehnic și a răspunde întrebărilor clienților prin diverse canale. Află cum LiveAgent îți poate îmbunătăți serviciul clienți cu caracteristici versatile și integrări, și încearcă gratuit pentru a-ți crește productivitatea." hreflang="ro-RO" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ro" alt="ro" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/ro.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="18"> Română </a> </li> <li class="Header__flags--item Header__flags--item-ru" data-region="europe" lang="ru"> <a class="Header__flags--item-link" href="https://ru.liveagent.com/funkcii/agenty/" title="Узнайте, как операторы службы поддержки LiveAgent помогают повысить производительность, управляя тикетами и отвечая на вопросы. Присоединяйтесь к бесплатному пробному периоду и добавляйте операторов для оптимизации работы вашей команды." hreflang="ru-RU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ru" alt="ru" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/ru.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="19"> Русский </a> </li> <li class="Header__flags--item Header__flags--item-sk" data-region="europe" lang="sk"> <a class="Header__flags--item-link" href="https://www.liveagent.sk/funkcie/agenti/" title="Helpdesk agenti LiveAgent poskytujú technickú pomoc a manažment. Vyskúšajte zdarma s výberom dátového centra." hreflang="sk-SK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sk" alt="sk" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/sk.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="20"> Slovenčina </a> </li> <li class="Header__flags--item Header__flags--item-sl" data-region="europe" lang="sl"> <a class="Header__flags--item-link" href="https://www.liveagent.si/funkcije/agenti/" title="Odkrijte vloge agentov za pomoč uporabnikom z LiveAgent! Agenti nudijo tehnično podporo in odgovarjajo na vprašanja strank o vaših izdelkih ali storitvah. Preverite, kako konfigurirati sistem, upravljati zahtevke in povečati produktivnost. Preizkusite brezplačno različico in izboljšajte svojo podporo strankam." hreflang="sl-SI" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sl" alt="sl" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/si.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="21"> Slovenščina </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-asia"> <div class="Header__flags--region-title h4">Asia</div> <ul> <li class="Header__flags--item Header__flags--item-zh-hans" data-region="asia" lang="zh-hans"> <a class="Header__flags--item-link" href="https://www.live-agent.cn/tezheng/daili/" title="在LiveAgent中，具有管理角色的代理和客户代表还可以监督和配置系统。了解用户类型和更多信息。" hreflang="zh-hans" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="zh-hans" alt="zh-hans" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/cn.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="22"> 简体中文 </a> </li> <li class="Header__flags--item Header__flags--item-tl" data-region="asia" lang="tl"> <a class="Header__flags--item-link" href="https://www.liveagent.ph/feature/ahente/" title="Tuklasin ang mga tampok ng LiveAgent na nagpapahusay sa produktibidad ng mga ahente ng help desk at serbisyong kustomer. Alamin kung paano magdagdag, mag-manage, at mag-configure ng mga ahente para sa mas mahusay na suporta sa kustomer. Subukan ito nang libre at pataasin ang iyong pagiging produktibo ngayon!" hreflang="tl" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="tl" alt="tl" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/tl.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="23"> Tagalog </a> </li> <li class="Header__flags--item Header__flags--item-vi" data-region="asia" lang="vi"> <a class="Header__flags--item-link" href="https://www.liveagent.vn/tinh-nang/nhan-vien/" title="Trong LiveAgent, các nhân viên và người đại diện khách hàng có vai trò quản trị viên cũng có thể giám sát và cấu hình hệ thống. Tìm hiểu về loại người dùng và các thông tin khác." hreflang="vi-VN" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="vi" alt="vi" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/vn.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="24"> Tiếng Việt </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-mideast"> <div class="Header__flags--region-title h4">Oriente Medio</div> <ul> <li class="Header__flags--item Header__flags--item-ar" data-region="mideast" lang="ar"> <a class="Header__flags--item-link" href="https://www.liveagent.ae/momayezat/agents/" title="في LiveAgent يمكن للوكلاء وممثلي العملاء الذين لهم دور المسؤول أيضًا الإشراف على النظام وإعداده. اقرأ عن أنواع المستخدمين والمزيد من المعلومات الأخرى." hreflang="ar" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ar" alt="ar" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/ar.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="25"> العربية </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-america"> <div class="Header__flags--region-title h4">America</div> <ul> <li class="Header__flags--item Header__flags--item-en" data-region="america" lang="en"> <a class="Header__flags--item-link" href="https://www.liveagent.com/features/agents/" title="In LiveAgent agents and customer representatives with the admin role can also supervise and configure the system. Read about user types and more." hreflang="en-US" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="en" alt="en" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/us.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="26"> English </a> </li> <li class="Header__flags--item Header__flags--item-pt-br" data-region="america" lang="pt-br"> <a class="Header__flags--item-link" href="https://www.liveagent.com.br/recursos/agentes/" title="No LiveAgent agentes com a função de administrador podem supervisionar e configurar o sistema. Aprenda mais sobre os tipos de usuário e muito mais." hreflang="pt-br" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pt-br" alt="pt-br" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/br.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="27"> Português </a> </li> </ul> </div> </div> </div> </li> </ul> </div> </div> </div> </div>  </div> </div> </header> <div class="AppContainer" data-copied="¡Copiado!"> <div class="Post Post--sidebar-right" itemscope itemtype="http://schema.org/TechArticle"> <span itemprop="author" itemscope itemtype="http://schema.org/Organization"> <meta itemprop="url" content="https://www.liveagent.es/herramientas/agentes/"> <meta itemprop="name" content="LiveAgent"> </span> <style id="compactheader-css" type="text/css">.compact-header{padding-top:2em;padding-bottom:2em;background-color:#f9f9fa}.compact-header ~ 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#fa9531}.SortingMenu__desc{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center}.SortingMenu__desc::before{width:1em;height:1em;content:"";display:block;margin-right:.5em;background:url(/app/themes/liveagent/assets/images/icon-sorting.svg) center center no-repeat;background-size:contain;-webkit-filter:grayscale(100%) brightness(0);filter:grayscale(100%) brightness(0)}}@media(hover:hover){.SortingMenu__title.active:hover::before{-webkit-filter:grayscale(100%) brightness(0);filter:grayscale(100%) brightness(0)}}</style> <div class="compact-header__placeholder"> <div class="compact-header compact-header--lvl-2 urlslab-skip-lazy"> <div class="compact-header__wrapper wrapper"> <div class="compact-header__left">  <div class="breadcrumbs"><div class="breadcrumbs-inner"><ol itemscope itemtype="https://schema.org/BreadcrumbList"><li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"><a itemscope itemtype="https://schema.org/WebPage" itemprop="item" itemid="https://www.liveagent.es/herramientas/" href="https://www.liveagent.es/herramientas/" title="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." hreflang="es-ES" onover-preload="1"><span itemprop="name">Funciones</span></a><meta itemprop="position" content="1"></li><li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"><span itemprop="name">Agentes</span><meta itemprop="position" content="2"></li></ol></div></div>   <h1 itemprop="headline" class="compact-header__title" id="h-agentes">Agentes</h1>   <div class="compact-header__text"><p class="flowhunt-skip"></p><p>Los agentes de soporte en LiveAgent ofrecen asistencia técnica y responden consultas sobre negocios, productos o servicios a través de correo, chat, teléfono y redes sociales. Son expertos comunicadores y analíticos, esenciales para manejar situaciones estresantes.</p></div>   <div class="compact-header__tags"> <div class="compact-header__tags-item"> <div class="compact-header__tags-title">Categorías:</div> <ul class="compact-header__tags-list"> <li> <a href="https://www.liveagent.es/herramientas/#gestion-de-tickets" title="Gestión de tickets" hreflang="es-ES" onover-preload="1"> <svg class="icon-tag-solid"> <use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#tag-solid"></use> </svg> Gestión de tickets </a> </li> </ul> </div> <div class="compact-header__tags-item"> <div class="compact-header__tags-title">Disponible en:</div> <ul class="compact-header__tags-list"> <li> <a href="/tarifas/" title="Small" hreflang="es-ES" onover-preload="1"> <svg class="icon-tag-solid"> <use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#tag-solid"></use> </svg> Small </a> </li> <li> <a href="/tarifas/" title="Medium" hreflang="es-ES" onover-preload="1"> <svg class="icon-tag-solid"> <use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#tag-solid"></use> </svg> Medium </a> </li> <li> <a href="/tarifas/" title="Large" hreflang="es-ES" onover-preload="1"> <svg class="icon-tag-solid"> <use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#tag-solid"></use> </svg> Large </a> </li> </ul> </div> </div>  </div> <div class="compact-header__right">  <div class="compact-header__toc js-toc"><div class="FilterMenu"><div class="FilterMenu__title js-toc__title"></div><div class="FilterMenu__items js-toc__items"><div class="FilterMenu__items--inn"><a href="#h-what-is-a-help-desk-agent" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Los agentes de soporte de LiveAgent ofrecen asistencia técnica experta y resuelven consultas a través de múltiples canales. ¡Pruébalo gratis!" hreflang="es-ES" onover-preload="1"><span class="FilterMenu__item-title js-toc__item-title">¿Qué es un agente de soporte?</span></a><a href="#h-what-does-a-help-desk-agent-do" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Los agentes de soporte de LiveAgent ofrecen asistencia técnica experta y resuelven consultas a través de múltiples canales. ¡Pruébalo gratis!" hreflang="es-ES" onover-preload="1"><span class="FilterMenu__item-title js-toc__item-title">¿Qué hace un agente de soporte?</span></a><a href="#h-how-to-add-agents-to-your-help-desk" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Los agentes de soporte de LiveAgent ofrecen asistencia técnica experta y resuelven consultas a través de múltiples canales. ¡Pruébalo gratis!" hreflang="es-ES" onover-preload="1"><span class="FilterMenu__item-title js-toc__item-title">Cómo agregar agentes a su soporte</span></a><a href="#h-how-many-agents-can-i-invite-into-my-liveagent-help-desk" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Los agentes de soporte de LiveAgent ofrecen asistencia técnica experta y resuelven consultas a través de múltiples canales. ¡Pruébalo gratis!" hreflang="es-ES" onover-preload="1"><span class="FilterMenu__item-title js-toc__item-title">¿A cuántos agentes puedo invitar a mi soporte de LiveAgent?</span></a><a href="#h-how-can-i-delete-an-agent" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Los agentes de soporte de LiveAgent ofrecen asistencia técnica experta y resuelven consultas a través de múltiples canales. ¡Pruébalo gratis!" hreflang="es-ES" onover-preload="1"><span class="FilterMenu__item-title js-toc__item-title">¿Cómo puedo eliminar un agente?</span></a><a href="#h-what-can-an-agent-do-in-liveagent" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Los agentes de soporte de LiveAgent ofrecen asistencia técnica experta y resuelven consultas a través de múltiples canales. ¡Pruébalo gratis!" hreflang="es-ES" onover-preload="1"><span class="FilterMenu__item-title js-toc__item-title">¿Qué puede hacer un agente en LiveAgent?</span></a><a href="#h-what-other-user-roles-are-there" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Los agentes de soporte de LiveAgent ofrecen asistencia técnica experta y resuelven consultas a través de múltiples canales. ¡Pruébalo gratis!" hreflang="es-ES" onover-preload="1"><span class="FilterMenu__item-title js-toc__item-title">¿Qué otros roles de usuario existen?</span></a><a href="#h-how-to-modify-agent-permissions" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Los agentes de soporte de LiveAgent ofrecen asistencia técnica experta y resuelven consultas a través de múltiples canales. ¡Pruébalo gratis!" hreflang="es-ES" onover-preload="1"><span class="FilterMenu__item-title js-toc__item-title">Cómo modificar los permisos de los agentes</span></a><a href="#h-how-can-agents-modify-their-agent-profiles" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Los agentes de soporte de LiveAgent ofrecen asistencia técnica experta y resuelven consultas a través de múltiples canales. ¡Pruébalo gratis!" hreflang="es-ES" onover-preload="1"><span class="FilterMenu__item-title js-toc__item-title">¿Cómo pueden los agentes modificar sus perfiles de agentes?</span></a><a href="#h-what-can-agents-modify-in-their-agent-profile" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Los agentes de soporte de LiveAgent ofrecen asistencia técnica experta y resuelven consultas a través de múltiples canales. ¡Pruébalo gratis!" hreflang="es-ES" onover-preload="1"><span class="FilterMenu__item-title js-toc__item-title">¿Qué pueden modificar los agentes en su perfil de agente?</span></a><a href="#h-personal-details" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Los agentes de soporte de LiveAgent ofrecen asistencia técnica experta y resuelven consultas a través de múltiples canales. ¡Pruébalo gratis!" hreflang="es-ES" onover-preload="1"><span class="FilterMenu__item-title js-toc__item-title">Detalles personales</span></a><a href="#h-notifications" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Los agentes de soporte de LiveAgent ofrecen asistencia técnica experta y resuelven consultas a través de múltiples canales. ¡Pruébalo gratis!" hreflang="es-ES" onover-preload="1"><span class="FilterMenu__item-title js-toc__item-title">Notificaciones</span></a><a href="#h-tickets-chats-and-calls" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Los agentes de soporte de LiveAgent ofrecen asistencia técnica experta y resuelven consultas a través de múltiples canales. ¡Pruébalo gratis!" hreflang="es-ES" onover-preload="1"><span class="FilterMenu__item-title js-toc__item-title">Tickets, chats y llamadas</span></a><a href="#h-signature" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Los agentes de soporte de LiveAgent ofrecen asistencia técnica experta y resuelven consultas a través de múltiples canales. ¡Pruébalo gratis!" hreflang="es-ES" onover-preload="1"><span class="FilterMenu__item-title js-toc__item-title">Firma</span></a><a href="#h-settings" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Los agentes de soporte de LiveAgent ofrecen asistencia técnica experta y resuelven consultas a través de múltiples canales. ¡Pruébalo gratis!" hreflang="es-ES" onover-preload="1"><span class="FilterMenu__item-title js-toc__item-title">Ajustes</span></a><a href="#h-sounds" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Los agentes de soporte de LiveAgent ofrecen asistencia técnica experta y resuelven consultas a través de múltiples canales. ¡Pruébalo gratis!" hreflang="es-ES" onover-preload="1"><span class="FilterMenu__item-title js-toc__item-title">Sonidos</span></a><a href="#h-performance-report" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Los agentes de soporte de LiveAgent ofrecen asistencia técnica experta y resuelven consultas a través de múltiples canales. ¡Pruébalo gratis!" hreflang="es-ES" onover-preload="1"><span class="FilterMenu__item-title js-toc__item-title">Reporte de desempeño</span></a><a href="#h-why-should-i-add-agents-to-my-account" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Los agentes de soporte de LiveAgent ofrecen asistencia técnica experta y resuelven consultas a través de múltiples canales. ¡Pruébalo gratis!" hreflang="es-ES" onover-preload="1"><span class="FilterMenu__item-title js-toc__item-title">¿Por qué debo agregar agentes a mi cuenta?</span></a><a href="#h-what-skills-do-i-need-to-become-a-customer-service-agent" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Los agentes de soporte de LiveAgent ofrecen asistencia técnica experta y resuelven consultas a través de múltiples canales. ¡Pruébalo gratis!" hreflang="es-ES" onover-preload="1"><span class="FilterMenu__item-title js-toc__item-title">¿Qué habilidades necesito para convertirme en un agente de servicio al cliente?</span></a><a href="#h-knowledge-base-resources" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Los agentes de soporte de LiveAgent ofrecen asistencia técnica experta y resuelven consultas a través de múltiples canales. ¡Pruébalo gratis!" hreflang="es-ES" onover-preload="1"><span class="FilterMenu__item-title js-toc__item-title">Recursos de la base de conocimiento</span></a><a href="#h-ready-to-increase-your-productivity-with-more-agents" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Los agentes de soporte de LiveAgent ofrecen asistencia técnica experta y resuelven consultas a través de múltiples canales. ¡Pruébalo gratis!" hreflang="es-ES" onover-preload="1"><span class="FilterMenu__item-title js-toc__item-title">¿Listo para aumentar su productividad con más agentes?</span></a></div></div></div></div>   <div 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class="Signup__sidebar__subtitle">Sin compromiso</div> <form data-form-type="signup-trial-form" data-id="signup" data-plan-type="FreeTrial" data-free-form> <input data-id="grecaptcha" name="grecaptcha" type="hidden" value="" autocomplete="off"> <input data-id="ga_client_id" name="ga_client_id" type="hidden" value="" autocomplete="off"> <div data-id="nameFieldmain" class="Signup__sidebar__item"> <div class="InputWrapper"> <input type="text" data-type="text" name="fullname" placeholder="Nombre completo" value="" required="required" autocomplete="off" maxlength="100"> </div> <div class="ErrorMessage"></div> </div> <div data-id="mailFieldmain" class="Signup__sidebar__item"> <div class="InputWrapper"> <input type="email" name="email" placeholder="E-mail" value="" required="required" autocomplete="off" maxlength="255"> </div> <div class="ErrorMessage"></div> </div> <div data-id="domainFieldmain" class="Signup__sidebar__item Signup__sidebar__item domain"> <div class="InputWrapper"> <input type="text" data-type="text" name="subdomain" placeholder="Nombre de la compañía" required="required" autocomplete="off" maxlength="25"> <div class="Signup__sidebar__item__domain">.ladesk.com</div> </div> <div class="Signup__sidebar__item__info Tooltip"> <div class="Signup__sidebar__item__info__icon ComparePlans__info-icon fontello-info"></div> <div class="Tooltip__text Tooltip__text--right">Elija un nombre para su subdominio de LiveAgent. La mayoría de las personas usan su compañía o el nombre del equipo.</div> </div> <div class="ErrorMessage"></div> </div> <div data-id="regionFieldmain" class="Signup__sidebar__item"> <div class="InputWrapper"> <div class="FilterMenu isSingleSelect"> <div class="FilterMenu__title flex flex-align-center"> <span>Choose your region (datacenter location)</span> </div> <div class="FilterMenu__items"> <div class="FilterMenu__items--inn"> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" name="region" id="signup_sidebar_region_NA" value="NA" data-title="Americas (US)"> <label for="signup_sidebar_region_NA"> <span>Americas (US)</span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" name="region" id="signup_sidebar_region_EU" value="EU" data-title="Europe & Africa (EU)"> <label for="signup_sidebar_region_EU"> <span>Europe & Africa (EU)</span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" name="region" id="signup_sidebar_region_AS" value="AS" data-title="Asia & Pacific (SG)"> <label for="signup_sidebar_region_AS"> <span>Asia & Pacific (SG)</span> </label> </div> </div> </div> </div> </div> <div class="ErrorMessage"></div> <div class="DescriptionText">Data centre changes are not possible after account creation.</div> </div> <div data-id="captchaFieldmain" class="Signup__sidebar__item hidden"> <div class="grecaptcha-wrapper"></div> <div class="ErrorMessage"></div> </div> <div data-id="signUpError" class="hidden"></div> <div data-id="submitFieldmain" class="Signup__sidebar__submit urlslab-skip-keywords"> <button type="submit" data-id="createButtonmain" class="Button Button--full createTrialButton" onclick="dataLayer.push({'Click data-id': 'startYourfreeAccountBtn'});"> <div class="WorkingPanel" style="display: none;"> <img class="gear-wheels" alt="gear wheels" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/gear-wheels.gif" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="30"> </div> <span>Abre tu cuenta gratis</span> </button> <div class="Signup__sidebar__terms"> <p>Al firmar, acepto que <a title="T&C" href="/terminos-y-condiciones/" hreflang="es-ES" onover-preload="1">T&C</a> y <a title="Política de privacidad" href="/politica-de-privacidad/" hreflang="es-ES" onover-preload="1">Política de privacidad</a>.</p> </div> <div class="Signup__sidebar__reviews__title">Los mejores confían en nosotros</div> <div class="Signup__sidebar__reviews"> <div class="Signup__sidebar__reviews--item"> <a href="/distinciones-y-certificados/" title="G2 Crowd" hreflang="es-ES" onover-preload="1"> <svg width="16" height="16" viewbox="0 0 16 16" xmlns="http://www.w3.org/2000/svg" xml:space="preserve" style="fill-rule:evenodd;clip-rule:evenodd;stroke-linejoin:round;stroke-miterlimit:2"><path 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href="https://www.liveagent.es/app/plugins/wp-urlslab/public/build/css/urlslab_youtube_loader_decorated.css"> <h2 class="wp-block-heading" id="h-what-is-a-help-desk-agent">¿Qué es un agente de soporte?</h2> <p>Los agentes de <a href="https://www.liveagent.es/academia/help-desk-vs-service-desk/" title="¿Conoces la diferencia entre el help desk y el service desk? Averigua la definción de cada uno y aprender por qué no son lo mismo." hreflang="es-ES" onover-preload="1">help desk</a> son representantes de soporte al cliente. Ellos brindan asistencia técnica y responden cualquier pregunta que los clientes potenciales y existentes puedan tener sobre tu negocio, productos o servicios.</p> <figure class="wp-block-image aligncenter size-full no-borders"><a href="https://www.liveagent.com/app/uploads/2019/10/Mockup-Agents.png" data-lightbox="gallery" title="App - Uploads - 2019 - 10 - Mockup Agents.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.es/wp/urlslab-download/9d5045b1866067e0a892155349d3dbf9/Mockup-Agents.png.webp 928w, https://www.liveagent.es/wp/urlslab-download/f4ed87d376d8b71050af62a046acd43f/Mockup-Agents-300x187.png.webp 300w, https://www.liveagent.es/wp/urlslab-download/2fdc5fb545682cf13e6a04c87f2e98d9/Mockup-Agents-768x479.png.webp 768w, https://www.liveagent.es/wp/urlslab-download/693217e1e4107b8350e891e0ceb30ae3/Mockup-Agents-80x50.png.webp 80w, https://www.liveagent.es/wp/urlslab-download/0048364471c032e3e52ea1d15dac5349/Mockup-Agents-40x25.png.webp 40w, https://www.liveagent.es/wp/urlslab-download/05da25e543fdab0d8333b0afe3257e17/Mockup-Agents-537x335.png.webp 537w, https://www.liveagent.es/wp/urlslab-download/e2444ca761875607fa25b80d40d344db/Mockup-Agents-641x400.png.webp 641w, https://www.liveagent.es/wp/urlslab-download/d74c35f39338e8a20debec4e8b71b332/Mockup-Agents-185x115.png.webp 185w, https://www.liveagent.es/wp/urlslab-download/22911c9b77a7f2548639decdb78d389e/Mockup-Agents-110x69.png.webp 110w, https://www.liveagent.es/wp/urlslab-download/0f0e5a5d1f49335f5b52d72ec602d536/Mockup-Agents-485x303.png.webp 485w, https://www.liveagent.es/wp/urlslab-download/75aa2308ac4c4b5e1afaa39a15548ce5/Mockup-Agents-35x22.png.webp 35w, https://www.liveagent.es/wp/urlslab-download/135ee7fc5cd20ca3f2fb68936de7e7f6/Mockup-Agents-250x156.png.webp 250w" urlslab-lazy="yes" sizes="(max-width: 928px) 100vw, 928px" type="image/webp"></source><source data-srcset="https://www.liveagent.es/wp/urlslab-download/bfa606cbdb5dc0e0dc88fa1d4b656f4a/Mockup-Agents.png 928w, https://www.liveagent.es/wp/urlslab-download/13b926e93bf79d1d6c11c12ea2130d7b/Mockup-Agents-300x187.png 300w, https://www.liveagent.es/wp/urlslab-download/d1e91d67038d7821eeef5d125ad13342/Mockup-Agents-768x479.png 768w, https://www.liveagent.es/wp/urlslab-download/de5b4de6b8a51b1f02eeeea03f46a69b/Mockup-Agents-80x50.png 80w, https://www.liveagent.es/wp/urlslab-download/4a27bdca5591af19c0af4024492be268/Mockup-Agents-40x25.png 40w, https://www.liveagent.es/wp/urlslab-download/51cf2b344fda5fe5ff01ebed241bc1fb/Mockup-Agents-537x335.png 537w, https://www.liveagent.es/wp/urlslab-download/2619e15de8e0df549b3794957cabb404/Mockup-Agents-641x400.png 641w, https://www.liveagent.es/wp/urlslab-download/4ae617d9e78eba3363c92187f6115e30/Mockup-Agents-185x115.png 185w, https://www.liveagent.es/wp/urlslab-download/b1467aaaa5008e37b6fcae552f0ba2a0/Mockup-Agents-110x69.png 110w, https://www.liveagent.es/wp/urlslab-download/af5c7ca1e7bbaed89569a52acf0a93ca/Mockup-Agents-485x303.png 485w, https://www.liveagent.es/wp/urlslab-download/25e53be2e2155c5cef7093bd7a9dfe7c/Mockup-Agents-35x22.png 35w, https://www.liveagent.es/wp/urlslab-download/c0070054de00a2eb84d5f0be24059e87/Mockup-Agents-250x156.png 250w" urlslab-lazy="yes" sizes="(max-width: 928px) 100vw, 928px"></source><source data-srcset="https://www.liveagent.es/wp/urlslab-download/9d5045b1866067e0a892155349d3dbf9/Mockup-Agents.png.webp" urlslab-lazy="yes" type="image/webp"></source><img fetchpriority="high" decoding="async" width="928" height="579" alt="Agentes" class="wp-image-201541" data-src="https://www.liveagent.es/wp/urlslab-download/bfa606cbdb5dc0e0dc88fa1d4b656f4a/Mockup-Agents.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="31"></picture></a></figure> <h2 class="wp-block-heading" id="h-what-does-a-help-desk-agent-do">¿Qué hace un agente de soporte?</h2> <p></p><p>Los agentes de la mesa de ayuda pueden tener diferentes roles según su <a href="https://www.liveagent.es/industria/" title="LiveAgent es capaz de cumplir los requisitos de varios ámbitos empresariales. Comprueba cómo LiveAgent puede ajustarse a tus necesidades y mejorar tu atención al cliente." hreflang="es-ES" onover-preload="1">industria</a> y la empresa que representan. Sin embargo, el denominador común es que los agentes de la mesa de ayuda ofrecen asistencia a través de <a href="https://www.liveagent.es/software-gestion-tickets/" title="Descubre los 20 mejores softwares de ticketing para 2024 y mejora la atención al cliente en todos los canales con LiveAgent. Sin tarifas de configuración, soporte 24/7, y prueba gratuita sin tarjeta de crédito. Centraliza correos, chats, y redes sociales en una bandeja de entrada universal para una gestión eficiente. ¡Empieza tu prueba gratuita hoy y transforma la experiencia de tus clientes!" hreflang="es-ES" onover-preload="1">correo electrónico</a>, <a href="https://www.liveagent.es/software-de-chat-en-vivo/" title="Explora una selección de los mejores softwares de chat en vivo del mercado. Elige el software de chat en directo ideal para tu sitio web y mejora tu servicio de atención al cliente como nunca lo habías imaginado." hreflang="es-ES" onover-preload="1">chat en vivo</a>, el <a href="https://www.liveagent.es/software-centro-de-llamadas/" title="Explore una selección del mejor software de call center del mercado. Elija el software de call center ideal para su sitio web y eleve su servicio al cliente a la luna." hreflang="es-ES" onover-preload="1">teléfono</a>, ya menudo en <a href="https://www.liveagent.es/servicio-al-cliente-de-redes-sociales/" title="LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits." hreflang="es-ES" onover-preload="1">redes sociales</a> y en persona. Suelen resolver problemas relacionados con:</p> <ul class="wp-block-list"> <li>Facturación</li> <li>Reembolsos</li> <li>Errores</li> <li>Solución de problemas</li> <li>Funcionalidad</li> <li>Disponibilidad</li> </ul> <p></p><p>Algunos agentes de soporte también preparan artículos y guías técnicas de <a href="https://www.liveagent.es/" urlslab_href_old="https://www.liveagent.es/software-base-de-datos/" title="Un gran servicio de atención al cliente empieza por un mejor software de help desk. Mira las ventajas de LiveAgent y empieza a utilizarlo en sólo 5 minutos." hreflang="es-ES" onover-preload="1">base de conocimiento</a> que explican cómo configurar, solucionar problemas y utilizar los productos / servicios que vende su empresa.</p> <figure class="wp-block-video"><video autoplay="" loop="" muted="" data-urlslabstyle="" style="opacity: 0;" data-src="https://www.liveagent.es/wp/urlslab-download/b8361db0202d41b9807f68b56cb94f8d/LiveAgent_CustomerPortal.mp4" urlslab-lazy="yes" urlslab-id="67"></video></figure> <h2 class="wp-block-heading" id="h-how-to-add-agents-to-your-help-desk">Cómo agregar agentes a su soporte</h2> <p></p><p>Para invitar agentes a su soporte, debe ser el propietario o administrador de su cuenta LiveAgent. Tenga en cuenta que los agentes no pueden agregar/invitar a otros agentes al <a href="https://www.liveagent.es/software-gestion-tickets/" title="Descubre los 20 mejores softwares de ticketing para 2024 y mejora la atención al cliente en todos los canales con LiveAgent. Sin tarifas de configuración, soporte 24/7, y prueba gratuita sin tarjeta de crédito. Centraliza correos, chats, y redes sociales en una bandeja de entrada universal para una gestión eficiente. ¡Empieza tu prueba gratuita hoy y transforma la experiencia de tus clientes!" hreflang="es-ES" onover-preload="1">software de gestión de tickets</a>.</p> <ol class="wp-block-list"> <li><p><strong>Inicie sesión</strong> en LiveAgent.</p></li> <li><p>Haga clic en <strong>Configuración.</strong></p></li> <li><p>Haga clic en <strong>Agentes.</strong></p></li> <li><p>Haga clic en el botón naranja <strong>Crear agente</strong>.</p></li> </ol> <figure class="wp-block-image aligncenter size-large"><a href="https://www.liveagent.com/app/uploads/2021/06/Create-agent.png" data-lightbox="gallery" title="App - Uploads - 2021 - 06 - Create Agent.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.es/wp/urlslab-download/537f2aebaa639cc5b9609eea8d375683/Create-agent-1024x559.png.webp 1024w, https://www.liveagent.es/wp/urlslab-download/c0ed8b72c0308d6583f2fffec386ef95/Create-agent-300x164.png.webp 300w, https://www.liveagent.es/wp/urlslab-download/93f6108976559e7f07fbab8a11c122bf/Create-agent-768x419.png.webp 768w, https://www.liveagent.es/wp/urlslab-download/c78833b9eb00e8a6c9f1f9bbc1d79ee1/Create-agent-92x50.png.webp 92w, https://www.liveagent.es/wp/urlslab-download/c8ddc244138fe029f5e6f80f9b4e9236/Create-agent-46x25.png.webp 46w, https://www.liveagent.es/wp/urlslab-download/9cf0c5e07837095031c8922bf1cf0724/Create-agent-614x335.png.webp 614w, https://www.liveagent.es/wp/urlslab-download/f6f12bbadd2d4dc07386b167d0e731c1/Create-agent-700x382.png.webp 700w, https://www.liveagent.es/wp/urlslab-download/4fdb997fc8e56024d65eb3993be1b4f0/Create-agent-185x101.png.webp 185w, https://www.liveagent.es/wp/urlslab-download/5455a6189f6920bba166774241de11cd/Create-agent-110x60.png.webp 110w, https://www.liveagent.es/wp/urlslab-download/4b09b517a23c29865aa0bca9b4be8bec/Create-agent-485x265.png.webp 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.es/wp/urlslab-download/2d345e97ae7341e15bf81540836f8e70/Create-agent-1024x559.png 1024w, https://www.liveagent.es/wp/urlslab-download/d5de27e076c50e2c1e48740c354f1de7/Create-agent-300x164.png 300w, https://www.liveagent.es/wp/urlslab-download/5b14d6f9c37e2e9f553a7edaab54dc41/Create-agent-768x419.png 768w, https://www.liveagent.es/wp/urlslab-download/aa5776fb3c27397924597735be4bdf08/Create-agent-92x50.png 92w, https://www.liveagent.es/wp/urlslab-download/975c0219dbfcd2513f859510e455baa5/Create-agent-46x25.png 46w, https://www.liveagent.es/wp/urlslab-download/e34eb00883a6fe19bf980b9689e249ae/Create-agent-614x335.png 614w, https://www.liveagent.es/wp/urlslab-download/fd2e92bb574780649dcc019ed3239922/Create-agent-700x382.png 700w, https://www.liveagent.es/wp/urlslab-download/344ba5f35e7318291118689148ff506f/Create-agent-185x101.png 185w, https://www.liveagent.es/wp/urlslab-download/ebebd96b45822eab9e926ba7d6677661/Create-agent-110x60.png 110w, https://www.liveagent.es/wp/urlslab-download/ed182d50636a6d2aabc50a57ddbf244e/Create-agent-485x265.png 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.es/wp/urlslab-download/537f2aebaa639cc5b9609eea8d375683/Create-agent-1024x559.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="559" alt="" class="wp-image-327112" data-src="https://www.liveagent.es/wp/urlslab-download/2d345e97ae7341e15bf81540836f8e70/Create-agent-1024x559.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="32"></picture></a></figure> <ol class="wp-block-list" start="5"> <li><p>Escriba su nombre en el panel <strong>Nombre</strong>.</p></li> <li><p>Escriba su dirección de correo electrónico en la sección <strong>Correo electrónico</strong>.</p></li> <li><p>Seleccione el <strong>Rol</strong> que quiere darle.</p></li> <li><p>Seleccione su <strong>Género</strong>.</p></li> <li><p>Haga clic en el botón naranja <strong>Crear</strong>.</p></li> </ol> <figure class="wp-block-image aligncenter size-large"><a href="https://www.liveagent.com/app/uploads/2021/06/Create-agent-2.png" data-lightbox="gallery" title="App - Uploads - 2021 - 06 - Create Agent 2.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.es/wp/urlslab-download/3c4c9827d4546a7ac0f40e3dfab437be/Create-agent-2-1024x559.png.webp 1024w, https://www.liveagent.es/wp/urlslab-download/e728c2de2c6928bff3007ab79b5f1ad6/Create-agent-2-300x164.png.webp 300w, https://www.liveagent.es/wp/urlslab-download/0ca0d40f3e2a4912135c7af4d931fed2/Create-agent-2-768x419.png.webp 768w, https://www.liveagent.es/wp/urlslab-download/5fbbf13404dbc18d1506259dab815578/Create-agent-2-92x50.png.webp 92w, https://www.liveagent.es/wp/urlslab-download/093dee73fdaf3ade87a0d8f8815addb8/Create-agent-2-46x25.png.webp 46w, https://www.liveagent.es/wp/urlslab-download/4d38a60ea2c3ec358500ba4b84d5bc80/Create-agent-2-614x335.png.webp 614w, https://www.liveagent.es/wp/urlslab-download/fd080265893704ca073f61d81e4283e3/Create-agent-2-700x382.png.webp 700w, https://www.liveagent.es/wp/urlslab-download/56a99879a6efb7107fd3aa4aa4e7f6f5/Create-agent-2-185x101.png.webp 185w, https://www.liveagent.es/wp/urlslab-download/74a13fe93f368c5aac7541c532a4a303/Create-agent-2-110x60.png.webp 110w, https://www.liveagent.es/wp/urlslab-download/0fdc47875cdd4509f6c332d96d78198c/Create-agent-2-485x265.png.webp 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.es/wp/urlslab-download/61a37c89aa21734f83d4c1d5556674cb/Create-agent-2-1024x559.png 1024w, https://www.liveagent.es/wp/urlslab-download/7e4d78d26ce72971d76a3edbdb08753a/Create-agent-2-300x164.png 300w, https://www.liveagent.es/wp/urlslab-download/bb0fd509eccefd173ded087e2ecf9051/Create-agent-2-768x419.png 768w, https://www.liveagent.es/wp/urlslab-download/84cfddd6b5119009ec5d847ded2d6a6f/Create-agent-2-92x50.png 92w, https://www.liveagent.es/wp/urlslab-download/46b759c849a15114f28226c906757ae5/Create-agent-2-46x25.png 46w, https://www.liveagent.es/wp/urlslab-download/901bfe47d2f0c05e714f391dde929668/Create-agent-2-614x335.png 614w, https://www.liveagent.es/wp/urlslab-download/b3ae6f6a262119e3a0ccef625ebef5cb/Create-agent-2-700x382.png 700w, https://www.liveagent.es/wp/urlslab-download/e2772039f8768280160af435df4d28ca/Create-agent-2-185x101.png 185w, https://www.liveagent.es/wp/urlslab-download/056ed7b5be9aa082a65c1ddc8a7031bd/Create-agent-2-110x60.png 110w, https://www.liveagent.es/wp/urlslab-download/d701904fe27968631a0263be933b2cf1/Create-agent-2-485x265.png 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.es/wp/urlslab-download/3c4c9827d4546a7ac0f40e3dfab437be/Create-agent-2-1024x559.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="559" alt="" class="wp-image-327141" data-src="https://www.liveagent.es/wp/urlslab-download/61a37c89aa21734f83d4c1d5556674cb/Create-agent-2-1024x559.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="33"></picture></a></figure> <p></p><p>Una vez que haga clic en el botón Crear, el agente recibirá una <a href="https://www.liveagent.com/app/uploads/2020/02/invitation.png" urlslab_href_old="https://www.liveagent.es/invitation-2/" title="App - Uploads - 2020 - 02 - Invitation.png" onover-preload="1">invitación por correo electrónico</a> a su soporte que contendrá sus credenciales de inicio de sesión generadas automáticamente.</p> <h2 class="wp-block-heading" id="h-how-many-agents-can-i-invite-into-my-liveagent-help-desk">¿A cuántos agentes puedo invitar a mi soporte de LiveAgent?</h2> <p></p><p>El software de soporte técnico LiveAgent le permite invitar a un número ilimitado de usuarios de soporte a su cuenta. Sin embargo, tenga en cuenta que agregar nuevos agentes a su soporte aumentará el precio de su suscripción mensual a menos que esté usando una <a href="https://www.liveagent.es/cuenta-gratuita/" title="Regístrate GRATIS en LiveAgent y descubre la diferencia con nuestro plan Small por solo $9/mes. Disfruta de ticketing avanzado, más integraciones, y soporte excepcional. ¡Más valor que la cuenta gratuita! Sin tarjeta de crédito necesaria para la prueba." hreflang="es-ES" onover-preload="1">cuenta gratuita de LiveAgent</a>.</p> <div class="BlockDiscover BlockDiscover--discover" style="" urlslab-lazy-bgimage="https://www.liveagent.es/app/themes/liveagent/assets/images/cta_new_bg.svg"> <p class="BlockDiscover__title">Start supporting your customers with LiveAgent</p> <p class="BlockDiscover__text">Invite an unlimited number of agents into your help desk and start providing excellent customer service. Start today with a free 30-day trial. No credit card required.</p> <div class="BlockDiscover__buttons"> <a href="/prueba/" class="Button Button--knockout" title="¿Estás pensando en usar el software de soporte de LiveAgent? Rellena tus datos y comienza tu prueba gratuita, sin ataduras, sin necesidad de información de la tarjeta de crédito." hreflang="es-ES" onover-preload="1"> <span>Free trial</span> </a> <a href="/demo/" class="Button Button--outline Button--outline__white" title="¿Quieres saber más sobre LiveAgent? Solicita una demostración gratuita para saber más sobre LiveAgent y cómo puede ayudarte a tener éxito." hreflang="es-ES" onover-preload="1"> <span>Reserve una demostración</span> </a> </div> <div class="BlockDiscover__right__img" style="" urlslab-lazy-bgimage="https://www.liveagent.es/app/themes/liveagent/assets/images/cta_new_chat.png"></div> </div> <h2 class="wp-block-heading" id="h-how-can-i-delete-an-agent">¿Cómo puedo eliminar un agente?</h2> <ol class="wp-block-list"> <li><p><strong>Inicie sesión</strong> en LiveAgent.</p></li> <li><p>Haga clic en <strong>Configuración.</strong></p></li> <li><p>Haga clic en <strong>Agentes.</strong></p></li> <li><p>Busque el <strong>botón de la papeleran</strong> en el lado derecho del nombre del agente. Haga clic en el botón.</p></li> </ol> <figure class="wp-block-image aligncenter size-large"><a href="https://www.liveagent.com/app/uploads/2021/06/delete-agent.png" data-lightbox="gallery"><picture><source data-srcset="https://www.liveagent.es/wp/urlslab-download/f8a1b78824806781f2bc90d24353c2e4/delete-agent-1024x559.png.webp 1024w, https://www.liveagent.es/wp/urlslab-download/8e006c6784ff473e5f06aa1a29a428f2/delete-agent-300x164.png.webp 300w, https://www.liveagent.es/wp/urlslab-download/5b6cfcfd805fb7a9be609d933912b106/delete-agent-768x419.png.webp 768w, https://www.liveagent.es/wp/urlslab-download/43816eb086e202a6cd092f3046b2a10e/delete-agent-92x50.png.webp 92w, https://www.liveagent.es/wp/urlslab-download/4f3e50e5c173c9662af8a6d20bda924c/delete-agent-46x25.png.webp 46w, https://www.liveagent.es/wp/urlslab-download/7635ae704259da3d9c8bc1f4da776af6/delete-agent-614x335.png.webp 614w, https://www.liveagent.es/wp/urlslab-download/a536381a02cb5b67f04f223b7da75271/delete-agent-700x382.png.webp 700w, https://www.liveagent.es/wp/urlslab-download/98d2ebbade588d792d8608cb9ad1b0fa/delete-agent-185x101.png.webp 185w, https://www.liveagent.es/wp/urlslab-download/af420df7846342b5310dae1b8dbafbb1/delete-agent-110x60.png.webp 110w, https://www.liveagent.es/wp/urlslab-download/eba714b420d74c02427e74ea0c69c437/delete-agent-485x265.png.webp 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.es/wp/urlslab-download/02ce4f16970fabf059627b4f8fd78b59/delete-agent-1024x559.png 1024w, https://www.liveagent.es/wp/urlslab-download/7cfcd329011b8dc7125940dded214166/delete-agent-300x164.png 300w, https://www.liveagent.es/wp/urlslab-download/2c819b22d88565040efce508ae41d2d6/delete-agent-768x419.png 768w, https://www.liveagent.es/wp/urlslab-download/93c2359972fa5624df024b579a2f2d2e/delete-agent-92x50.png 92w, https://www.liveagent.es/wp/urlslab-download/e40fb2ccd570e27e28fbe7feab6478a6/delete-agent-46x25.png 46w, https://www.liveagent.es/wp/urlslab-download/863ae1fad1f5e3770dad028906656bfc/delete-agent-614x335.png 614w, https://www.liveagent.es/wp/urlslab-download/8a192d5a803144f786e1f7c35c6f7ac2/delete-agent-700x382.png 700w, https://www.liveagent.es/wp/urlslab-download/33efb3d8b4d697b987627a96c666e8a0/delete-agent-185x101.png 185w, https://www.liveagent.es/wp/urlslab-download/22ea261b5b17a8804d2caa5c09895af1/delete-agent-110x60.png 110w, https://www.liveagent.es/wp/urlslab-download/a2751a30508b677d88f000f2e3e0f34a/delete-agent-485x265.png 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.es/wp/urlslab-download/f8a1b78824806781f2bc90d24353c2e4/delete-agent-1024x559.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="559" alt="" class="wp-image-327174" data-src="https://www.liveagent.es/wp/urlslab-download/02ce4f16970fabf059627b4f8fd78b59/delete-agent-1024x559.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="34"></picture></a></figure> <p></p><p>5. Aparecerá un mensaje de confirmación.<strong> Confirme su elección</strong> haciendo clic en el botón naranja <strong>Eliminar agente.</strong></p> <figure class="wp-block-image aligncenter size-large"><a href="https://www.liveagent.com/app/uploads/2021/06/delete-agent-confirmation.png" data-lightbox="gallery"><picture><source data-srcset="https://www.liveagent.es/wp/urlslab-download/a616e0043ba9f2e983e227cc144dd22c/delete-agent-confirmation-1024x560.png.webp 1024w, https://www.liveagent.es/wp/urlslab-download/e67fe62dfda02a5d76decbb3d0de87b6/delete-agent-confirmation-300x164.png.webp 300w, https://www.liveagent.es/wp/urlslab-download/1e46d561fa2a25aa1dc03310f761b0b0/delete-agent-confirmation-768x420.png.webp 768w, https://www.liveagent.es/wp/urlslab-download/54535c16971be08f8f45f1f8579d2be9/delete-agent-confirmation-91x50.png.webp 91w, https://www.liveagent.es/wp/urlslab-download/c198e735a834584a80cf1fa0ccb11803/delete-agent-confirmation-46x25.png.webp 46w, https://www.liveagent.es/wp/urlslab-download/556134d0078dc42aff13a20aa85acd1a/delete-agent-confirmation-613x335.png.webp 613w, https://www.liveagent.es/wp/urlslab-download/87dabefa728d7f85a6d797d43e6fd8c4/delete-agent-confirmation-700x383.png.webp 700w, https://www.liveagent.es/wp/urlslab-download/2bec9f59ad6d86ecbfd1b8609be13375/delete-agent-confirmation-185x101.png.webp 185w, https://www.liveagent.es/wp/urlslab-download/bceeef59b2b947420e29e1c986bb9994/delete-agent-confirmation-110x60.png.webp 110w, https://www.liveagent.es/wp/urlslab-download/f884eb3f8fab9f34d673ee82797b238e/delete-agent-confirmation-485x265.png.webp 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.es/wp/urlslab-download/b8cc4f90c0b5ad5c4851f94bc0846f09/delete-agent-confirmation-1024x560.png 1024w, https://www.liveagent.es/wp/urlslab-download/26db52c7b7c53d91e268716070bad2d3/delete-agent-confirmation-300x164.png 300w, https://www.liveagent.es/wp/urlslab-download/9b17c57b471c9709223f5f9819beec6a/delete-agent-confirmation-768x420.png 768w, https://www.liveagent.es/wp/urlslab-download/ec0f70b53bd6ff129a6757f956ad469c/delete-agent-confirmation-91x50.png 91w, https://www.liveagent.es/wp/urlslab-download/b87feb35b02b1cbe919ca06ccc1241c0/delete-agent-confirmation-46x25.png 46w, https://www.liveagent.es/wp/urlslab-download/51bd3a4af70cd43cb4542e09e97558a6/delete-agent-confirmation-613x335.png 613w, https://www.liveagent.es/wp/urlslab-download/90688f0a6c78661f9b35a5f9c98be2ee/delete-agent-confirmation-700x383.png 700w, https://www.liveagent.es/wp/urlslab-download/3e72efe067464c457416537311a85245/delete-agent-confirmation-185x101.png 185w, https://www.liveagent.es/wp/urlslab-download/861ec095aa4e334d2540d90657402dc1/delete-agent-confirmation-110x60.png 110w, https://www.liveagent.es/wp/urlslab-download/22695acc70d6407e4f2526ed709c748f/delete-agent-confirmation-485x265.png 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.es/wp/urlslab-download/a616e0043ba9f2e983e227cc144dd22c/delete-agent-confirmation-1024x560.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="560" alt="" class="wp-image-327208" data-src="https://www.liveagent.es/wp/urlslab-download/b8cc4f90c0b5ad5c4851f94bc0846f09/delete-agent-confirmation-1024x560.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="35"></picture></a></figure> <h2 class="wp-block-heading" id="h-what-can-an-agent-do-in-liveagent">¿Qué puede hacer un agente en LiveAgent?</h2> <p>Los agentes pueden atender todas las solicitudes de los clientes, contestar chats, llamadas telefónicas y mensajes de todos los demás canales que están conectados con su software de soporte técnico. También tienen la opción de administrar artículos de la <a href="https://www.liveagent.es/plantillas-correo-electronico/plantillas-de-base-de-conocimientos/" title="¿No sabes cómo empezar a construir tu base de conocimientos? Nuestra sencilla guía de base de conocimientos y nuestras plantillas te indicarán la dirección correcta." hreflang="es-ES" onover-preload="1">base de conocimientos</a>.</p> <figure class="wp-block-video"><video autoplay="" loop="" muted="" data-urlslabstyle="" style="opacity: 0;" data-src="https://www.liveagent.es/wp/urlslab-download/ded6ea1ceea998bf66acbb59050485a7/Everything-under-one-roof.mp4" urlslab-lazy="yes" urlslab-id="68"></video></figure> <p></p><p>Sin embargo, no tienen acceso a las opciones de configuración ni a los <a href="https://www.liveagent.es/herramientas/informes-de-servicio-al-cliente/" urlslab_href_old="https://www.liveagent.es/momayezat/informes-de-servicio-al-cliente/" title="Empieza a mejorar tus productos y servicios revisando los informes del servicio al cliente regularmente. Pon nuestros informes a examen con nuestra prueba gratuita." hreflang="es-ES" onover-preload="1">paneles de informes/análisis</a>. Los agentes solo pueden acceder a sus informes de trabajo.</p> <h2 class="wp-block-heading" id="h-what-other-user-roles-are-there">¿Qué otros roles de usuario existen?</h2> <ul class="wp-block-list"> <li>Administrador- El administrador puede configurar el sistema, informe de vista y gestionar otros usuarios.</li> <li>Propietario- El propietario es una clase especial de administrador que, además, puede cambiar y actualizar el plan de suscripción y tiene acceso a la información de facturas y recibos.</li> </ul> <figure class="wp-block-image size-large"><a href="https://www.liveagent.com/app/uploads/2019/09/owner-upgrade.png" data-lightbox="gallery" title="App - Uploads - 2019 - 09 - Owner Upgrade.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.es/wp/urlslab-download/90e24ec897358c557a126b91ffc7fc16/owner-upgrade-1024x559.png.webp 1024w, https://www.liveagent.es/wp/urlslab-download/0a48dfabb6ec77035d0a5e71263fcd79/owner-upgrade-300x164.png.webp 300w, https://www.liveagent.es/wp/urlslab-download/da091d28ca8682a5dd553f8b06aeb159/owner-upgrade-768x419.png.webp 768w, https://www.liveagent.es/wp/urlslab-download/c5031e8611f342dab25854612f698e4f/owner-upgrade-92x50.png.webp 92w, https://www.liveagent.es/wp/urlslab-download/9e236e0c3b9f5f75bdcfe8f09827eb88/owner-upgrade-46x25.png.webp 46w, https://www.liveagent.es/wp/urlslab-download/27b01c3a36f413f7c1796fe9d87cda45/owner-upgrade-614x335.png.webp 614w, https://www.liveagent.es/wp/urlslab-download/70531f426cbe2e30d41ee2425c1973f0/owner-upgrade-700x382.png.webp 700w, https://www.liveagent.es/wp/urlslab-download/b0bd42aec4c3a98528b80cd0212931b5/owner-upgrade-185x101.png.webp 185w, https://www.liveagent.es/wp/urlslab-download/c98284c610590e6486cc0bb09bf6b333/owner-upgrade-110x60.png.webp 110w, https://www.liveagent.es/wp/urlslab-download/3b54eed25fed5c25c7d7060c0ea5895a/owner-upgrade-485x265.png.webp 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.es/wp/urlslab-download/5cd64fea8f07f0d1193d7d5c66a61cb9/owner-upgrade-1024x559.png 1024w, https://www.liveagent.es/wp/urlslab-download/6db7e20e5dd38f058ec487f1101bc54c/owner-upgrade-300x164.png 300w, https://www.liveagent.es/wp/urlslab-download/5b73ee5475f15d1b163db8ca15bd2818/owner-upgrade-768x419.png 768w, https://www.liveagent.es/wp/urlslab-download/77d5a02fe17aeb40b19d3950d59f9dba/owner-upgrade-92x50.png 92w, https://www.liveagent.es/wp/urlslab-download/76d6810a3ee940ac5408be1ff87eac0e/owner-upgrade-46x25.png 46w, https://www.liveagent.es/wp/urlslab-download/ed987cb936260a3fdf28466721b32a36/owner-upgrade-614x335.png 614w, https://www.liveagent.es/wp/urlslab-download/959a1fcb6ad23d27caf3ceadf644ac98/owner-upgrade-700x382.png 700w, https://www.liveagent.es/wp/urlslab-download/c76573ac0531cee574250f69b4b876fc/owner-upgrade-185x101.png 185w, https://www.liveagent.es/wp/urlslab-download/e177e55900e8df1512e16db0dfc55a81/owner-upgrade-110x60.png 110w, https://www.liveagent.es/wp/urlslab-download/362d9510b55954e270109672f9b51d8e/owner-upgrade-485x265.png 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.es/wp/urlslab-download/90e24ec897358c557a126b91ffc7fc16/owner-upgrade-1024x559.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="559" alt="" class="wp-image-327244" data-src="https://www.liveagent.es/wp/urlslab-download/5cd64fea8f07f0d1193d7d5c66a61cb9/owner-upgrade-1024x559.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="36"></picture></a></figure> <h2 class="wp-block-heading" id="h-how-to-modify-agent-permissions">Cómo modificar los permisos de los agentes</h2> <ol class="wp-block-list"> <li><p><strong>Inicie sesión</strong> en LiveAgent.</p></li> <li><p>Haga clic en <strong>Configuración.</strong></p></li> <li><p>Haga clic en <strong>Agentes.</strong></p></li> <li><p>Busque el <strong>botón de lápiz/editar</strong> en el lado derecho del nombre del agente. Haga clic en el botón.</p></li> <li><p>Busque el campo <strong>Rol</strong>. Seleccione el rol que desea otorgarles..</p></li> <li><p>Haga clic en el botón naranja <strong>Guardar</strong>.</p></li> </ol> <figure class="wp-block-image aligncenter size-large"><a href="https://www.liveagent.com/app/uploads/2021/06/edit-agent-role.png" data-lightbox="gallery" title="App - Uploads - 2021 - 06 - Edit Agent Role.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.es/wp/urlslab-download/aad113f1cad1a9d332f3e16f32780d64/edit-agent-role-1024x561.png.webp 1024w, https://www.liveagent.es/wp/urlslab-download/12812b8e3b02661e3b4fb715cccff063/edit-agent-role-300x164.png.webp 300w, https://www.liveagent.es/wp/urlslab-download/83c0026b4d534eff9acc3bd3d7ede9ba/edit-agent-role-768x420.png.webp 768w, https://www.liveagent.es/wp/urlslab-download/f90f4d0756b0b3c08ff71bf849f0ef75/edit-agent-role-91x50.png.webp 91w, https://www.liveagent.es/wp/urlslab-download/aef171674543477d3bfd6022f6f18b63/edit-agent-role-46x25.png.webp 46w, https://www.liveagent.es/wp/urlslab-download/20149ed26a6394da7e3510d0e8385ba7/edit-agent-role-612x335.png.webp 612w, https://www.liveagent.es/wp/urlslab-download/820e5ad97c0d731492ed8cba41a7b894/edit-agent-role-700x383.png.webp 700w, https://www.liveagent.es/wp/urlslab-download/6f4899022ccdb3148c640cbc7ed0de71/edit-agent-role-185x101.png.webp 185w, https://www.liveagent.es/wp/urlslab-download/ff5eeba708641c7254c7ee7f3dad0f53/edit-agent-role-110x60.png.webp 110w, https://www.liveagent.es/wp/urlslab-download/6429bcce5622dcdf09c8d49e6a92f0b6/edit-agent-role-485x265.png.webp 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.es/wp/urlslab-download/35582a1df02dbe57f203dd70a28a4779/edit-agent-role-1024x561.png 1024w, https://www.liveagent.es/wp/urlslab-download/14de07329522fa42dc8baf37c0756e20/edit-agent-role-300x164.png 300w, https://www.liveagent.es/wp/urlslab-download/df754a1ee48617f40e070097899584da/edit-agent-role-768x420.png 768w, https://www.liveagent.es/wp/urlslab-download/fa35e8782514d18ee263b18599a0b7f9/edit-agent-role-91x50.png 91w, https://www.liveagent.es/wp/urlslab-download/63dc7da97046bbee8d8ae76a17bcbcc7/edit-agent-role-46x25.png 46w, https://www.liveagent.es/wp/urlslab-download/902bb5dc4bd3dbad1dcdbaccf64848fc/edit-agent-role-612x335.png 612w, https://www.liveagent.es/wp/urlslab-download/2c99f1e9440a17cdbcd7fa6e8a9b8ce4/edit-agent-role-700x383.png 700w, https://www.liveagent.es/wp/urlslab-download/8df4c55974d988ccdeb85028c095473b/edit-agent-role-185x101.png 185w, https://www.liveagent.es/wp/urlslab-download/02b9d06cdbf73b67cafc5fa9f5044179/edit-agent-role-110x60.png 110w, https://www.liveagent.es/wp/urlslab-download/2b24872b5a2a1fa86329620d67dac420/edit-agent-role-485x265.png 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.es/wp/urlslab-download/aad113f1cad1a9d332f3e16f32780d64/edit-agent-role-1024x561.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="561" alt="" class="wp-image-327273" data-src="https://www.liveagent.es/wp/urlslab-download/35582a1df02dbe57f203dd70a28a4779/edit-agent-role-1024x561.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="37"></picture></a></figure> <h2 class="wp-block-heading" id="h-how-can-agents-modify-their-agent-profiles">¿Cómo pueden los agentes modificar sus perfiles de agentes?</h2> <p></p><p>Para editar su perfil y preferencias, los agentes simplemente deben hacer clic en su avatar/foto de perfil en la esquina superior derecha de la pantalla y hacer clic en <strong>Editar perfil.</strong></p> <figure class="wp-block-image aligncenter size-large"><a href="https://www.liveagent.com/app/uploads/2021/06/Edit-agent-profile.png" data-lightbox="gallery" title="App - Uploads - 2021 - 06 - Edit Agent Profile.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.es/wp/urlslab-download/7b7645584542c181fe751bed35cac4b3/Edit-agent-profile-1024x558.png.webp 1024w, https://www.liveagent.es/wp/urlslab-download/9dbe732020834733fca1963ae8016146/Edit-agent-profile-300x164.png.webp 300w, https://www.liveagent.es/wp/urlslab-download/9931403ae0dcdb66272edfeace8664fa/Edit-agent-profile-768x419.png.webp 768w, https://www.liveagent.es/wp/urlslab-download/d003019f3a104028ec887d43ec7f7183/Edit-agent-profile-92x50.png.webp 92w, https://www.liveagent.es/wp/urlslab-download/00b691de90c1cd0059cc29e4169ef453/Edit-agent-profile-46x25.png.webp 46w, https://www.liveagent.es/wp/urlslab-download/13d32d6d7206c90e236337d53a87ffe2/Edit-agent-profile-614x335.png.webp 614w, https://www.liveagent.es/wp/urlslab-download/3c0e0fd8b6bdfb0c3b67d3be8526b800/Edit-agent-profile-700x382.png.webp 700w, https://www.liveagent.es/wp/urlslab-download/b9d369149b2506d2ec1e15723aeab1ba/Edit-agent-profile-185x101.png.webp 185w, https://www.liveagent.es/wp/urlslab-download/b4c2cb0c5d41e1c7e911f24926a07d59/Edit-agent-profile-110x60.png.webp 110w, https://www.liveagent.es/wp/urlslab-download/e08c851cfb85063216f99948ea5af112/Edit-agent-profile-485x264.png.webp 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.es/wp/urlslab-download/ba56e00bead37cce4d7bc79a058cbf5b/Edit-agent-profile-1024x558.png 1024w, https://www.liveagent.es/wp/urlslab-download/d0d21f8dc678ab386afb7ba01e5fce4f/Edit-agent-profile-300x164.png 300w, https://www.liveagent.es/wp/urlslab-download/bf6ea045fbfd74fb88f1e431e7274a34/Edit-agent-profile-768x419.png 768w, https://www.liveagent.es/wp/urlslab-download/88f9a46677b29bee17c43d27baac9723/Edit-agent-profile-92x50.png 92w, https://www.liveagent.es/wp/urlslab-download/19658deca3824c13eb4e138a610477f4/Edit-agent-profile-46x25.png 46w, https://www.liveagent.es/wp/urlslab-download/3346621f8875222ec391caa3bae7f160/Edit-agent-profile-614x335.png 614w, https://www.liveagent.es/wp/urlslab-download/4f5159275c28e11f783e07ccfb484c2a/Edit-agent-profile-700x382.png 700w, https://www.liveagent.es/wp/urlslab-download/c75c0e81cd71157edb8c91acc6a9c7e2/Edit-agent-profile-185x101.png 185w, https://www.liveagent.es/wp/urlslab-download/2251250d2688fe9ee410e564f4f455a8/Edit-agent-profile-110x60.png 110w, https://www.liveagent.es/wp/urlslab-download/761ac62d39b2ba826f413b7f4cb70711/Edit-agent-profile-485x264.png 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.es/wp/urlslab-download/7b7645584542c181fe751bed35cac4b3/Edit-agent-profile-1024x558.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="558" alt="" class="wp-image-327515" data-src="https://www.liveagent.es/wp/urlslab-download/ba56e00bead37cce4d7bc79a058cbf5b/Edit-agent-profile-1024x558.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="38"></picture></a></figure> <h2 class="wp-block-heading" id="h-what-can-agents-modify-in-their-agent-profile">¿Qué pueden modificar los agentes en su perfil de agente?</h2> <h3 class="wp-block-heading" id="h-personal-details">Detalles personales</h3> <ul class="wp-block-list"> <li>Foto/avatar (foto de perfil)</li> <li>Nombre</li> <li>Alias</li> <li>Género</li> <li>Contraseña</li> <li>Autenticación de 2 factores</li> </ul> <figure class="wp-block-image aligncenter size-full"><a href="https://www.liveagent.com/app/uploads/2021/06/agent-personal-details-e1624629830726.png" data-lightbox="gallery" title="App - Uploads - 2021 - 06 - Agent Personal Details E1624629830726.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.es/wp/urlslab-download/aef2237a20b5cefee10889cdc10751cf/agent-personal-details-e1624629830726.png.webp 3358w, https://www.liveagent.es/wp/urlslab-download/25ce73a6d00b31f146e92cd45d4467bb/agent-personal-details-300x164.png.webp 300w, https://www.liveagent.es/wp/urlslab-download/c19c67f1af6998f434ac3f9665540d7f/agent-personal-details-1024x560.png.webp 1024w, https://www.liveagent.es/wp/urlslab-download/dab7e14b817e0ba84bdafb39a157eacf/agent-personal-details-768x420.png.webp 768w, https://www.liveagent.es/wp/urlslab-download/4f730c61ac547363f08d48863d2f1f67/agent-personal-details-91x50.png.webp 114w, https://www.liveagent.es/wp/urlslab-download/43cd67c099cac6b6a68bdcfccb5c5b46/agent-personal-details-46x25.png.webp 57w, https://www.liveagent.es/wp/urlslab-download/ec6615704bcf6180ff076624c6a3d0fd/agent-personal-details-613x335.png.webp 766w, https://www.liveagent.es/wp/urlslab-download/a0cf9b2ff885cb1bbe319ae43ea42835/agent-personal-details-700x383.png.webp 700w, https://www.liveagent.es/wp/urlslab-download/17bebb2d303350014047cb2f614ddde5/agent-personal-details-185x101.png.webp 185w, https://www.liveagent.es/wp/urlslab-download/3d9702e52b94b3cb2ff19e3b8b631223/agent-personal-details-110x60.png.webp 110w, https://www.liveagent.es/wp/urlslab-download/8b9ff8e15aad50df3dc02500b4d7c5e7/agent-personal-details-485x265.png.webp 485w" urlslab-lazy="yes" sizes="(max-width: 3358px) 100vw, 3358px" type="image/webp"></source><source data-srcset="https://www.liveagent.es/wp/urlslab-download/919e4af04c2948c8ca3ffca2e8d8141b/agent-personal-details-e1624629830726.png 3358w, https://www.liveagent.es/wp/urlslab-download/4c17a816c3efa77e59670231a4c90134/agent-personal-details-300x164.png 300w, https://www.liveagent.es/wp/urlslab-download/d80b7c5cc40d4800aa18a820f6518c7c/agent-personal-details-1024x560.png 1024w, https://www.liveagent.es/wp/urlslab-download/a482c1f2b783fe785151cbef61884763/agent-personal-details-768x420.png 768w, https://www.liveagent.es/wp/urlslab-download/147f19e36a534ed3c809f4cd81588822/agent-personal-details-91x50.png 114w, https://www.liveagent.es/wp/urlslab-download/fe4242e1a4811a038efb590dfab182f7/agent-personal-details-46x25.png 57w, https://www.liveagent.es/wp/urlslab-download/cdfa956a7463999a1eaea7a9327b9e61/agent-personal-details-613x335.png 766w, https://www.liveagent.es/wp/urlslab-download/cdb475af1acc11a4abf46b9e49243be0/agent-personal-details-700x383.png 700w, https://www.liveagent.es/wp/urlslab-download/de88c8fb40a7d58ae27abc15fa51386e/agent-personal-details-185x101.png 185w, https://www.liveagent.es/wp/urlslab-download/4dee8a4a264531c85b9165b82854cce5/agent-personal-details-110x60.png 110w, https://www.liveagent.es/wp/urlslab-download/1b492925234255b2a068f555d1056836/agent-personal-details-485x265.png 485w" urlslab-lazy="yes" sizes="(max-width: 3358px) 100vw, 3358px"></source><source data-srcset="https://www.liveagent.es/wp/urlslab-download/aef2237a20b5cefee10889cdc10751cf/agent-personal-details-e1624629830726.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="3358" height="1469" alt="" class="wp-image-327304" data-src="https://www.liveagent.es/wp/urlslab-download/919e4af04c2948c8ca3ffca2e8d8141b/agent-personal-details-e1624629830726.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="39"></picture></a></figure> <h3 class="wp-block-heading" id="h-notifications">Notificaciones</h3> <ul class="wp-block-list"> <li>Notificaciónes de Correo Electrónico</li> <li><p>Notificaciones de <a href="https://www.liveagent.es/integraciones/slack/" title="Descubre cómo la integración de Slack con LiveAgent optimiza la comunicación en equipo, permitiendo recibir notificaciones automáticas sobre tickets nuevos, abiertos o cerrados, y configurar reglas personalizadas. Aumenta la eficiencia y mantente al tanto de las interacciones con clientes en tiempo real. ¡Integra Slack con LiveAgent y transforma tu flujo de trabajo hoy mismo!" hreflang="es-ES" onover-preload="1">Slack</a></p></li> </ul> <figure class="wp-block-image aligncenter size-large"><a href="https://www.liveagent.com/app/uploads/2021/06/Agent-notifications.png" data-lightbox="gallery" title="App - Uploads - 2021 - 06 - Agent Notifications.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.es/wp/urlslab-download/1043c24a86e23cb1a807b1c8436e8bf4/Agent-notifications-1024x558.png.webp 1024w, https://www.liveagent.es/wp/urlslab-download/d7db8df3e3f0a8cb4f422086eabcc3b1/Agent-notifications-300x164.png.webp 300w, https://www.liveagent.es/wp/urlslab-download/fc6ed2b1a50601239eb9c2499f624c98/Agent-notifications-768x419.png.webp 768w, https://www.liveagent.es/wp/urlslab-download/ea6ee30add6323a479ca096d0474091b/Agent-notifications-92x50.png.webp 92w, https://www.liveagent.es/wp/urlslab-download/790ba2cf8f4fab05205f95bb49889b82/Agent-notifications-46x25.png.webp 46w, https://www.liveagent.es/wp/urlslab-download/76e8f94ca84a406640489e543d958f2e/Agent-notifications-614x335.png.webp 614w, https://www.liveagent.es/wp/urlslab-download/5e55c33feec2c399f748a2fefbffd5d8/Agent-notifications-700x382.png.webp 700w, https://www.liveagent.es/wp/urlslab-download/9c8283ba3741a15ca8a7ea2d7690f70b/Agent-notifications-185x101.png.webp 185w, https://www.liveagent.es/wp/urlslab-download/41900dee24fd9e8a450a9396042cadaf/Agent-notifications-110x60.png.webp 110w, https://www.liveagent.es/wp/urlslab-download/bd7503d4659b2b8e41b6d506a6d0e144/Agent-notifications-485x264.png.webp 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.es/wp/urlslab-download/77cb327cc0e8648c4ed416ca3f5bf961/Agent-notifications-1024x558.png 1024w, https://www.liveagent.es/wp/urlslab-download/616f058c34314e706b18d04e1b9857fb/Agent-notifications-300x164.png 300w, https://www.liveagent.es/wp/urlslab-download/b24ecfd6ad4ec1b1aa1c13c4038a9ed3/Agent-notifications-768x419.png 768w, https://www.liveagent.es/wp/urlslab-download/a0268d0d77693d6a29a4d1d0d08a7f17/Agent-notifications-92x50.png 92w, https://www.liveagent.es/wp/urlslab-download/611f6206a766bedad03f3e022a939401/Agent-notifications-46x25.png 46w, https://www.liveagent.es/wp/urlslab-download/9e8c79515346732c63e579d2cabd816a/Agent-notifications-614x335.png 614w, https://www.liveagent.es/wp/urlslab-download/9c80786fde7781b82c89ccfef6dfd303/Agent-notifications-700x382.png 700w, https://www.liveagent.es/wp/urlslab-download/40b69308793737ba73787f79855a1c4b/Agent-notifications-185x101.png 185w, https://www.liveagent.es/wp/urlslab-download/44818ec7f79fb573abc64b24b2f22915/Agent-notifications-110x60.png 110w, https://www.liveagent.es/wp/urlslab-download/756358f8c88abec6aa80f1180fd23e96/Agent-notifications-485x264.png 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.es/wp/urlslab-download/1043c24a86e23cb1a807b1c8436e8bf4/Agent-notifications-1024x558.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="558" alt="" class="wp-image-327335" data-src="https://www.liveagent.es/wp/urlslab-download/77cb327cc0e8648c4ed416ca3f5bf961/Agent-notifications-1024x558.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="40"></picture></a></figure> <h3 class="wp-block-heading" id="h-tickets-chats-and-calls">Tickets, chats y llamadas</h3> <ul class="wp-block-list"> <li><p><a href="https://www.liveagent.es/herramientas/departamentos/" urlslab_href_old="https://www.liveagent.es/momayezat/departamentos/" title="Organiza tu soporte técnico con departamentos y envía los tickets a los agentes que estén mejor equipados para manejarlos." hreflang="es-ES" onover-preload="1">Departamentos</a> de los que recibirá tickets, chats y llamadas</p></li> <li>Dispositivos del centro de llamadas</li> <li>Extensión del centro de llamadas</li> </ul> <figure class="wp-block-image aligncenter size-large"><a href="https://www.liveagent.com/app/uploads/2021/06/Agent-calls.png" data-lightbox="gallery" title="App - Uploads - 2021 - 06 - Agent Calls.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.es/wp/urlslab-download/1346008f20e7da5ae0e210a8b5440634/Agent-calls-1024x560.png.webp 1024w, https://www.liveagent.es/wp/urlslab-download/d317d050ad5f2e24f7e78670ab97ba5b/Agent-calls-300x164.png.webp 300w, https://www.liveagent.es/wp/urlslab-download/d7ceb339f8414222c529b849cf36ae0e/Agent-calls-768x420.png.webp 768w, https://www.liveagent.es/wp/urlslab-download/1482a013c50a7c24347e2f219c31b7ac/Agent-calls-91x50.png.webp 91w, https://www.liveagent.es/wp/urlslab-download/672e536d37cd28b10026e7d54f3abef4/Agent-calls-46x25.png.webp 46w, https://www.liveagent.es/wp/urlslab-download/3eab426f41635eae5d03152f9b125cbd/Agent-calls-612x335.png.webp 612w, https://www.liveagent.es/wp/urlslab-download/e9dbad31af12e0c558b787f39d00585a/Agent-calls-700x383.png.webp 700w, https://www.liveagent.es/wp/urlslab-download/d354fae69575a3167a26282ec4850b0d/Agent-calls-185x101.png.webp 185w, https://www.liveagent.es/wp/urlslab-download/3064a4a802cdb850b52684ba44cb854d/Agent-calls-110x60.png.webp 110w, https://www.liveagent.es/wp/urlslab-download/994e7aeade71975258df21c7423e8c4f/Agent-calls-485x265.png.webp 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.es/wp/urlslab-download/06ad585b20a3f6aca447317ec6b13259/Agent-calls-1024x560.png 1024w, https://www.liveagent.es/wp/urlslab-download/7b898a2bf898489ce17c18ccfac54f2e/Agent-calls-300x164.png 300w, https://www.liveagent.es/wp/urlslab-download/7ae33d857a7a17bbaf2b5dc49d4df8fc/Agent-calls-768x420.png 768w, https://www.liveagent.es/wp/urlslab-download/29a40b278c5a37781bb619921f728292/Agent-calls-91x50.png 91w, https://www.liveagent.es/wp/urlslab-download/f86e9b52391404ff252b0fcbdd1252a7/Agent-calls-46x25.png 46w, https://www.liveagent.es/wp/urlslab-download/d4912882c7b92cb5037a3d776857b14e/Agent-calls-612x335.png 612w, https://www.liveagent.es/wp/urlslab-download/59d8876f833138b8164705887ba39d0c/Agent-calls-700x383.png 700w, https://www.liveagent.es/wp/urlslab-download/cafeb1f628fca7dbc51d44a4bd39fdf8/Agent-calls-185x101.png 185w, https://www.liveagent.es/wp/urlslab-download/2f89bcaf8b5284ea79a3cf86695f9af3/Agent-calls-110x60.png 110w, https://www.liveagent.es/wp/urlslab-download/f9374b08c3f9d5bd2d0f512db7067f32/Agent-calls-485x265.png 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.es/wp/urlslab-download/1346008f20e7da5ae0e210a8b5440634/Agent-calls-1024x560.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="560" alt="" class="wp-image-327364" data-src="https://www.liveagent.es/wp/urlslab-download/06ad585b20a3f6aca447317ec6b13259/Agent-calls-1024x560.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="41"></picture></a></figure> <h3 class="wp-block-heading" id="h-signature">Firma</h3> <ul class="wp-block-list"> <li>La firma que se agregará al final de todos los mensajes salientes</li> </ul> <figure class="wp-block-image aligncenter size-large"><a href="https://www.liveagent.com/app/uploads/2021/06/Agent-signature.png" data-lightbox="gallery" title="App - Uploads - 2021 - 06 - Agent Signature.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.es/wp/urlslab-download/c175c1a70b2297e8424c1029aac4e53c/Agent-signature-1024x559.png.webp 1024w, https://www.liveagent.es/wp/urlslab-download/cd66393d460c6e56e488cbf8751892c7/Agent-signature-300x164.png.webp 300w, https://www.liveagent.es/wp/urlslab-download/9b30c08ba6e7e8d0a338325c812445ee/Agent-signature-768x419.png.webp 768w, https://www.liveagent.es/wp/urlslab-download/9790b7a4cec5260d7badfa52151ea8d8/Agent-signature-92x50.png.webp 92w, https://www.liveagent.es/wp/urlslab-download/b05a1c93cfb3ff0e5d75190e1c2c4ea5/Agent-signature-46x25.png.webp 46w, https://www.liveagent.es/wp/urlslab-download/812e02846327e7b755dba817fa4d7818/Agent-signature-613x335.png.webp 613w, https://www.liveagent.es/wp/urlslab-download/4facf57451ec89bac0d586ff94d2b75b/Agent-signature-700x382.png.webp 700w, https://www.liveagent.es/wp/urlslab-download/be52c372995a479f0cf9c20169673e43/Agent-signature-185x101.png.webp 185w, https://www.liveagent.es/wp/urlslab-download/129a254d401931a9f2dd5da18cbe53f4/Agent-signature-110x60.png.webp 110w, https://www.liveagent.es/wp/urlslab-download/b8a8c12bb730e37a6f6861655096ade7/Agent-signature-485x265.png.webp 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.es/wp/urlslab-download/fb7dfa1ce5adfb884f1bf05e91e87364/Agent-signature-1024x559.png 1024w, https://www.liveagent.es/wp/urlslab-download/fdc5668b81f9fd59c62670f5536c6dbc/Agent-signature-300x164.png 300w, https://www.liveagent.es/wp/urlslab-download/ba4c9a72b6e16dbeb9e70d3730e156b0/Agent-signature-768x419.png 768w, https://www.liveagent.es/wp/urlslab-download/364f53663ce62983a902216ec00a57dd/Agent-signature-92x50.png 92w, https://www.liveagent.es/wp/urlslab-download/88e806393a1db5a4e0f81ee56f9b9d64/Agent-signature-46x25.png 46w, https://www.liveagent.es/wp/urlslab-download/027358c00c9445c6fc5823641ae3556b/Agent-signature-613x335.png 613w, https://www.liveagent.es/wp/urlslab-download/672cbc6ade8aada53b41479c9a2e19eb/Agent-signature-700x382.png 700w, https://www.liveagent.es/wp/urlslab-download/9e01ecedf16bd2d8752658432b6a2a34/Agent-signature-185x101.png 185w, https://www.liveagent.es/wp/urlslab-download/8f7f571a0e90ad70e12cecc7c37856b4/Agent-signature-110x60.png 110w, https://www.liveagent.es/wp/urlslab-download/f9323e2e520c95e080cc4ff3680f3144/Agent-signature-485x265.png 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.es/wp/urlslab-download/c175c1a70b2297e8424c1029aac4e53c/Agent-signature-1024x559.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="559" alt="" class="wp-image-327395" data-src="https://www.liveagent.es/wp/urlslab-download/fb7dfa1ce5adfb884f1bf05e91e87364/Agent-signature-1024x559.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="42"></picture></a></figure> <h3 class="wp-block-heading" id="h-settings">Ajustes</h3> <ul class="wp-block-list"> <li>Tema del panel de agentes</li> </ul> <figure class="wp-block-image aligncenter size-large"><a href="https://www.liveagent.com/app/uploads/2021/06/Agent-settings.png" data-lightbox="gallery" title="App - Uploads - 2021 - 06 - Agent Settings.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.es/wp/urlslab-download/d3acb383fff78de71a347aff21f07eb1/Agent-settings-1024x558.png.webp 1024w, https://www.liveagent.es/wp/urlslab-download/e6257c29a55c46090e818f758f537401/Agent-settings-300x164.png.webp 300w, https://www.liveagent.es/wp/urlslab-download/74b82c93bff4c6cb7584f8bafa2f7e96/Agent-settings-768x419.png.webp 768w, https://www.liveagent.es/wp/urlslab-download/997f044175b68bba68f335f82134ac52/Agent-settings-92x50.png.webp 92w, https://www.liveagent.es/wp/urlslab-download/84e0bf6f597dac23a26b971523ac37e2/Agent-settings-46x25.png.webp 46w, https://www.liveagent.es/wp/urlslab-download/971c29c63467d62c3eb51d4cd37ef5b4/Agent-settings-614x335.png.webp 614w, https://www.liveagent.es/wp/urlslab-download/79f2f44a307c04ce4443f76a8653e58d/Agent-settings-700x382.png.webp 700w, https://www.liveagent.es/wp/urlslab-download/9315d35039e3cf8da0dc1e5dbf99139d/Agent-settings-185x101.png.webp 185w, https://www.liveagent.es/wp/urlslab-download/3526dce5ef758d575196b9b52971d52f/Agent-settings-110x60.png.webp 110w, https://www.liveagent.es/wp/urlslab-download/b019a11f07bb34df4706a9da341d93f3/Agent-settings-485x264.png.webp 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.es/wp/urlslab-download/e3a3a03e157c8bf77da23524e8dbaa42/Agent-settings-1024x558.png 1024w, https://www.liveagent.es/wp/urlslab-download/ca59705bbafc933d7746d1b2657225cd/Agent-settings-300x164.png 300w, https://www.liveagent.es/wp/urlslab-download/77affb3b6e8c3286c8d31a4fca4c1a39/Agent-settings-768x419.png 768w, https://www.liveagent.es/wp/urlslab-download/0c9a5e42b87b68a8ff5cd5ed5e4962a5/Agent-settings-92x50.png 92w, https://www.liveagent.es/wp/urlslab-download/320ebd983b57eeb0fcde66175413f29d/Agent-settings-46x25.png 46w, https://www.liveagent.es/wp/urlslab-download/52eb52f139fb6074f4de874d0371167a/Agent-settings-614x335.png 614w, https://www.liveagent.es/wp/urlslab-download/f6a2c407b25f88a1c775fee9043d3472/Agent-settings-700x382.png 700w, https://www.liveagent.es/wp/urlslab-download/6f3ed0f2baf97651a19080f1e4c98890/Agent-settings-185x101.png 185w, https://www.liveagent.es/wp/urlslab-download/50ad24555556ff029a69df64701b0e78/Agent-settings-110x60.png 110w, https://www.liveagent.es/wp/urlslab-download/dc4769f1cef42c2e1fb3c85d1f149eb9/Agent-settings-485x264.png 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.es/wp/urlslab-download/d3acb383fff78de71a347aff21f07eb1/Agent-settings-1024x558.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="558" alt="" class="wp-image-327424" data-src="https://www.liveagent.es/wp/urlslab-download/e3a3a03e157c8bf77da23524e8dbaa42/Agent-settings-1024x558.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="43"></picture></a></figure> <h3 class="wp-block-heading" id="h-sounds">Sonidos</h3> <ul class="wp-block-list"> <li>Sonidos de notificación para nuevas llamadas, nuevos chats, nuevos mensajes, nuevos mensajes del sistema y nuevos tickets</li> </ul> <figure class="wp-block-image aligncenter size-large"><a href="https://www.liveagent.com/app/uploads/2021/06/Agent-sounds.png" data-lightbox="gallery" title="App - Uploads - 2021 - 06 - Agent Sounds.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.es/wp/urlslab-download/68f7cc8383f4835046a2da264b13e964/Agent-sounds-1024x521.png.webp 1024w, https://www.liveagent.es/wp/urlslab-download/d272c2445dc8c2635d65f74bac1dd359/Agent-sounds-300x153.png.webp 300w, https://www.liveagent.es/wp/urlslab-download/40308d550d24f6a45d235eadf8334f72/Agent-sounds-768x390.png.webp 768w, https://www.liveagent.es/wp/urlslab-download/02f34d5e26ca4cc16a5e92790f00adad/Agent-sounds-98x50.png.webp 98w, https://www.liveagent.es/wp/urlslab-download/9ec58b065dfadcd2068f845b9db49d6f/Agent-sounds-49x25.png.webp 49w, https://www.liveagent.es/wp/urlslab-download/abe7fcab127b99a6644631c524b7f161/Agent-sounds-659x335.png.webp 659w, https://www.liveagent.es/wp/urlslab-download/cf86fd68c5ca83d054fac3538b541a9a/Agent-sounds-700x356.png.webp 700w, https://www.liveagent.es/wp/urlslab-download/f1905086b89d5c06b88df1d5640da40a/Agent-sounds-185x94.png.webp 185w, https://www.liveagent.es/wp/urlslab-download/9819dcacad66c2f26a1e4107f0113f51/Agent-sounds-110x56.png.webp 110w, https://www.liveagent.es/wp/urlslab-download/4a5bc65e89af1258c03c004a8d909ef9/Agent-sounds-485x247.png.webp 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.es/wp/urlslab-download/8d833821ce823612b157ab816f9595a1/Agent-sounds-1024x521.png 1024w, https://www.liveagent.es/wp/urlslab-download/51bbad2a50844cb2b2d05c1eefd118bc/Agent-sounds-300x153.png 300w, https://www.liveagent.es/wp/urlslab-download/9290160ac0b9843126b9612afc8d3afd/Agent-sounds-768x390.png 768w, https://www.liveagent.es/wp/urlslab-download/a3a55ae2743bc21b3a9cbd40e477c53d/Agent-sounds-98x50.png 98w, https://www.liveagent.es/wp/urlslab-download/8115a0ea32db34d1a8f9d5a9faf3be54/Agent-sounds-49x25.png 49w, https://www.liveagent.es/wp/urlslab-download/7e9c00f218a69651d7c4af10ebc23ffe/Agent-sounds-659x335.png 659w, https://www.liveagent.es/wp/urlslab-download/22789298cb2649cbbd7c02df0bbc8cf1/Agent-sounds-700x356.png 700w, https://www.liveagent.es/wp/urlslab-download/582f2889dd820de3da2e5d3ebda3d241/Agent-sounds-185x94.png 185w, https://www.liveagent.es/wp/urlslab-download/fc5008fa6e69a44ea2bb10dfb37331fb/Agent-sounds-110x56.png 110w, https://www.liveagent.es/wp/urlslab-download/a6b113f3e9abb7d354aa6ff70fc973b9/Agent-sounds-485x247.png 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.es/wp/urlslab-download/68f7cc8383f4835046a2da264b13e964/Agent-sounds-1024x521.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="521" alt="" class="wp-image-327454" data-src="https://www.liveagent.es/wp/urlslab-download/8d833821ce823612b157ab816f9595a1/Agent-sounds-1024x521.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="44"></picture></a></figure> <h3 class="wp-block-heading" id="h-performance-report">Reporte de desempeño</h3> <ul class="wp-block-list"> <li><p>Valores de <a href="https://www.liveagent.es/herramientas/informe-de-rendimiento/" urlslab_href_old="https://www.liveagent.es/momayezat/informe-de-rendimiento/" title="Supervisa el rendimiento de sus agentes, departamentos y equipos de soporte técnico con nuestra función de informe de rendimiento incorporada." hreflang="es-ES" onover-preload="1">Informe de rendimiento</a> (podrá ver su informe de rendimiento por mes, semana, día, hora, etc. .)</p></li> </ul> <figure class="wp-block-image aligncenter size-large"><a href="https://www.liveagent.com/app/uploads/2021/06/Agent-performance.png" data-lightbox="gallery" title="App - Uploads - 2021 - 06 - Agent Performance.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.es/wp/urlslab-download/c5e4bf76026dcbd8293e7417c6881a1d/Agent-performance-1024x560.png.webp 1024w, https://www.liveagent.es/wp/urlslab-download/857b62a8249bac0ffc484c2eb61b3c77/Agent-performance-300x164.png.webp 300w, https://www.liveagent.es/wp/urlslab-download/36a8b846f5cf4b4b12d5fe7a6ed52b58/Agent-performance-768x420.png.webp 768w, https://www.liveagent.es/wp/urlslab-download/147f967201c86e162a482e2ba52f6ce7/Agent-performance-91x50.png.webp 91w, https://www.liveagent.es/wp/urlslab-download/ff6a2db7aa3f2022bf0b10771597f302/Agent-performance-46x25.png.webp 46w, https://www.liveagent.es/wp/urlslab-download/0912e7053e1aa50004c1d33c11a1d22c/Agent-performance-612x335.png.webp 612w, https://www.liveagent.es/wp/urlslab-download/958f8e64d10f76695e53b162899e35ff/Agent-performance-700x383.png.webp 700w, https://www.liveagent.es/wp/urlslab-download/a1adf182f9387082f602550a57000bab/Agent-performance-185x101.png.webp 185w, https://www.liveagent.es/wp/urlslab-download/c4fe34d8509489db33f228ece0307d45/Agent-performance-110x60.png.webp 110w, https://www.liveagent.es/wp/urlslab-download/c47d6c07c4f64ccab5ef0cbe062adab0/Agent-performance-485x265.png.webp 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.es/wp/urlslab-download/aed84ba817818848293ab4a5a6bdc749/Agent-performance-1024x560.png 1024w, https://www.liveagent.es/wp/urlslab-download/3506471cdb32b1997ef4da282f506b83/Agent-performance-300x164.png 300w, https://www.liveagent.es/wp/urlslab-download/0915ef3dd814fba350915b5dc9d81ab0/Agent-performance-768x420.png 768w, https://www.liveagent.es/wp/urlslab-download/3b98dbb0bc86643ad62453ad38ad32a5/Agent-performance-91x50.png 91w, https://www.liveagent.es/wp/urlslab-download/376765ebde9dd4f3560fc21eba78f90b/Agent-performance-46x25.png 46w, https://www.liveagent.es/wp/urlslab-download/cc3e7346e88900e6417eeb3b3f1a26ed/Agent-performance-612x335.png 612w, https://www.liveagent.es/wp/urlslab-download/a2a94c0a5933df7d6c59d6a9ee96a41f/Agent-performance-700x383.png 700w, https://www.liveagent.es/wp/urlslab-download/679b09fe5a9401cfa16be277b89f84fc/Agent-performance-185x101.png 185w, https://www.liveagent.es/wp/urlslab-download/3950cc9e39fbfce21e53a95500dcecc9/Agent-performance-110x60.png 110w, https://www.liveagent.es/wp/urlslab-download/8be038b828c58761bc55edb1cdd01129/Agent-performance-485x265.png 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.es/wp/urlslab-download/c5e4bf76026dcbd8293e7417c6881a1d/Agent-performance-1024x560.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="560" alt="" class="wp-image-327484" data-src="https://www.liveagent.es/wp/urlslab-download/aed84ba817818848293ab4a5a6bdc749/Agent-performance-1024x560.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="45"></picture></a></figure> <h2 class="wp-block-heading" id="h-why-should-i-add-agents-to-my-account">¿Por qué debo agregar agentes a mi cuenta?</h2> <p></p><p>A menos que sea una pequeña empresa o un <a href="https://www.liveagent.es/negocio/solitario/" title="Haz crecer tu negocio freelance y en solitario con LiveAgent, el software de soporte técnico más comentado y valorado #1 entre pequeños negocios en 2020. Estate más cerca de tus clientes y ayúdalos más rápido con LiveAgent." hreflang="es-ES" onover-preload="1">emprendedor independiente</a>, es recomendable agregar agentes a su cuenta de soporte técnico para que pueda comenzar a responder correos electrónicos y llamadas de clientes. y charlas a tiempo. Hacer todo por tu cuenta puede resultar abrumador, especialmente si recibes toneladas de tickets todos los días.</p> <h2 class="wp-block-heading" id="h-what-skills-do-i-need-to-become-a-customer-service-agent">¿Qué habilidades necesito para convertirme en un agente de servicio al cliente?</h2> <p></p><p>Los agentes de servicio al cliente deben ser excelentes comunicadores verbales y escritos. Deben tener habilidades de escucha activa, empatía y un conocimiento profundo de sus productos y servicios. Además de eso, deben ser:</p> <ul class="wp-block-list"> <li>Analíticos</li> <li>Expertos en tecnología</li> <li><p>Capaz de <a href="https://www.liveagent.es/prueba-de-tipeo/" title="Pon a prueba tus habilidades de mecanografía con la prueba de mecanografía gratuita de LiveAgent. Aprende tu velocidad de escritura en cuestión de minutos y practica gratis para mejorar." hreflang="es-ES" onover-preload="1">escribir de forma rápida y precisa</a> (siéntase libre de probar nuestra prueba de mecanografía gratuita. ¿Puede escribir tan rápido como un agente de soporte? Intente llegar a 80 palabras por minuto)</p></li> <li>Capaz de explicar conceptos complicados en términos fáciles de entender</li> <li>Bien versado en lidiar con situaciones estresantes</li> <li>Saber hablar para controlar sus emociones</li> <li>Capaz de realizar múltiples tareas</li> <li>Flexible en su horario de trabajo</li> <li>Hablar más de un idioma (no es obligatorio, pero sí preferido)</li> </ul> <div class="youtube_urlslab_loader" data-ytid="3zYfDwqNj0U" width="560" height="315"><div class="youtube_urlslab_loader--inn"><div class="youtube_urlslab_loader--wrapper"><strong class="youtube_urlslab_loader--title">LiveAgent Product Tour | Live Agent</strong><strong class="youtube_urlslab_loader--duration">P0Y0M0DT0H0M145S</strong><picture><source data-srcset="https://www.liveagent.es/wp/urlslab-download/22011f48a02f8161abe4240ce9e7fe48/hqdefault.jpg.webp" urlslab-lazy="yes" type="image/webp"></source><img class="youtube_urlslab_loader--img" data-src="https://www.liveagent.es/wp/urlslab-download/e10b69843ec1a60996a180075451aaea/hqdefault.jpg" alt="Youtube video: LiveAgent Product Tour" urlslab-lazy="yes" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-id="46"></picture></div><div class="youtube_urlslab_loader--bottom"><strong>Live Agent</strong><time datetime="2024-10-14T06:14:32+00:00">October 14, 2024</time></div></div><div itemscope="" itemtype="https://schema.org/VideoObject" itemprop="video"><meta itemprop="name" content="LiveAgent Product Tour"><meta itemprop="description" content="See LiveAgent from both the agent and customer point of view so you can get a taste of how it is to work with our help desk software. Our video will guide you through basic customization options, live chat implementation, reporting, and more. Having a tool like LiveAgent in your arsenal is the key to improving customer satisfaction and increasing sales. Try LiveAgent today. Our free 14-day trial requires no credit card input. https://www.liveagent.com/trial/ Royalty-free music: https://www.bensound.com/royalty-free-music/track/creative-minds Have any questions? Contact us at https://www.liveagent.com/ Follow us on social media: Instagram: https://www.instagram.com/liveagent/ Facebook: https://www.facebook.com/LiveAgent/ Twitter: https://twitter.com/LiveAgent LinkedIn: https://www.linkedin.com/company/liveagent/"><link itemprop="thumbnailUrl" content="https://i.ytimg.com/vi/3zYfDwqNj0U/sddefault.jpg"><link itemprop="contentUrl" content="https://www.youtube.com/watch?v=3zYfDwqNj0U"><link itemprop="embedUrl" content="https://www.youtube.com/embed/3zYfDwqNj0U"><meta itemprop="duration" content="P0Y0M0DT0H0M145S"><meta itemprop="uploadDate" content="2024-10-14T06:14:32+00:00"></div></div> <h2 class="wp-block-heading" id="h-knowledge-base-resources">Recursos de la base de conocimiento</h2> <p>Para obtener más información sobre los agentes de servicio al cliente y las habilidades que necesitan dominar, consulte nuestra base de conocimientos, blog, academia y glosario.</p> <ul class="wp-block-list"> <li><p><a href="https://www.liveagent.es/prueba-de-tipeo/" title="Pon a prueba tus habilidades de mecanografía con la prueba de mecanografía gratuita de LiveAgent. Aprende tu velocidad de escritura en cuestión de minutos y practica gratis para mejorar." hreflang="es-ES" onover-preload="1">Prueba de mecanografía gratuita</a></p></li> <li><p><a href="https://www.liveagent.com/app/uploads/2020/07/Agent.svg" urlslab_href_old="https://www.liveagent.es/agent/" title="App - Uploads - 2020 - 07 - Agent.svg" onover-preload="1">Agentes</a></p></li> <li><p><a href="https://support.liveagent.com/904470-Agent-Accounts-Creation-and-Configuration-Overview?r=1" urlslab_href_old="https://support.liveagent.com/904470-Agents-and-users/" title="Agents are people who in the first place provide support services, but, depending on their competencies and workload, can also supervise, configure, and manage the system. Agents' accounts can be created, configured, and deleted from the Configuration > Agents section." hreflang="en-US">Agentes y usuarios</a></p></li> <li><p><a href="https://support.liveagent.com/729479-How-to-add-Agents-in-LiveAgent?_gl=1*1lhebsu*_ga*MjAwMDkzMjY3My4xNjE5MTgzMjA5*_ga_T9HBB9KMVK*MTYyNDYyNTI4MC4xNTkuMS4xNjI0NjI1MzUyLjA.&_ga=2.196551720.568867986.1624259109-2000932673.1619183209" title="Learn to add agents in LiveAgent with our step-by-step video guide. Customize roles, notifications, and performance settings easily!" hreflang="en-US">Cómo agregar agentes en LiveAgent</a></p></li> <li><p><a href="https://www.liveagent.com/blog/real-estate-customer-service-mistakes-that-your-agents-should-avoid-at-all-costs/" title="Avoid common real estate customer service mistakes and boost client relations. Learn to be less pushy, more proactive, and trustworthy." hreflang="en-US" onover-preload="1">Errores de servicio al cliente de bienes raíces que sus agentes deben evitar a toda costa</a></p></li> <li><p><a href="https://www.liveagent.com/customer-support-glossary/customer-service-tools/" urlslab_href_old="https://www.liveagent.com/blog/top-7-useful-tools-for-it-support-agents/" title="Customer service tools can be a great way of empowering your customers. Companies rely on several of them, get to know why." hreflang="en-US" onover-preload="1">Las 7 mejores herramientas útiles para agentes de soporte de TI</a></p></li> </ul> <h2 class="wp-block-heading" id="h-ready-to-increase-your-productivity-with-more-agents">¿Listo para aumentar su productividad con más agentes?</h2> <p></p><p>Descubra como o atendimento ao cliente pode ser fácil com o LiveAgent. Experimente hoje mesmo nosso <a href="https://www.liveagent.es/prueba/" title="¿Estás pensando en usar el software de soporte de LiveAgent? Rellena tus datos y comienza tu prueba gratuita, sin ataduras, sin necesidad de información de la tarjeta de crédito." hreflang="es-ES" onover-preload="1">teste gratuito de 30 dias</a> com tudo incluído. Sem compromisso, sem necessidade de cartão de crédito.</p> <div class="BlockDiscover BlockDiscover--discover" style="" urlslab-lazy-bgimage="https://www.liveagent.es/app/themes/liveagent/assets/images/cta_new_bg.svg"> <p class="BlockDiscover__title">Enhance productivity, improve response times, and provide exceptional customer experiences.</p> <p class="BlockDiscover__text">Experience the power of efficient customer support with LiveAgent's robust agent features.</p> <div class="BlockDiscover__buttons"> <a href="/prueba/" class="Button Button--knockout" title="¿Estás pensando en usar el software de soporte de LiveAgent? Rellena tus datos y comienza tu prueba gratuita, sin ataduras, sin necesidad de información de la tarjeta de crédito." hreflang="es-ES" onover-preload="1"> <span>Try LiveAgent</span> </a> <a href="/demo/" class="Button Button--outline Button--outline__white" title="¿Quieres saber más sobre LiveAgent? Solicita una demostración gratuita para saber más sobre LiveAgent y cómo puede ayudarte a tener éxito." hreflang="es-ES" onover-preload="1"> <span>Reserve una demostración</span> </a> </div> <div class="BlockDiscover__right__img" style="" urlslab-lazy-bgimage="https://www.liveagent.es/app/themes/liveagent/assets/images/cta_new_chat.png"></div> </div> <div class="Urlslab-Faq urlslab-skip-faq" itemscope="" itemtype="https://schema.org/FAQPage"><h2 id="h-frequently-asked-questions">Frequently Asked Questions</h2><ul class="Urlslab-Faq__items"><li class="Urlslab-Faq__item" itemprop="mainEntity" itemscope="" itemtype="https://schema.org/Question"><h3 itemprop="name" id="h-qu-es-un-agente-de-soporte">¿Qué es un agente de soporte?</h3><div class="Urlslab-Faq__outer-wrapper" itemprop="acceptedAnswer" itemscope="" itemtype="https://schema.org/Answer"><div class="Urlslab-Faq__inner-wrapper" itemprop="text"><p>Los agentes de soporte son representantes de soporte al cliente. Brindan asistencia técnica y responden cualquier pregunta que los clientes y los clientes potenciales puedan tener sobre su negocio, productos o servicios.</p></div></div></li><li class="Urlslab-Faq__item" itemprop="mainEntity" itemscope="" itemtype="https://schema.org/Question"><h3 itemprop="name" id="h-qu-hace-un-agente-de-soporte">¿Qué hace un agente de soporte?</h3><div class="Urlslab-Faq__outer-wrapper" itemprop="acceptedAnswer" itemscope="" itemtype="https://schema.org/Answer"><div class="Urlslab-Faq__inner-wrapper" itemprop="text"><p>Los agentes de soporte pueden tener diferentes roles según su industria y el negocio que representan. 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