FAQ | JAMS Pathways

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Identifying challenges and needs upfront is crucial to establishing an effective course of action for conflict resolution." } }, { "@type": "Question", "name": "What is JAMS Pathways?", "acceptedAnswer": { "@type": "Answer", "text": "JAMS Pathways is an early conflict resolution service that helps you prevent or solve workplace problems before they cause serious harm to your organization or require a formal process like arbitration, mediation or litigation. Our highly trained facilitators create a safe space and guardrails for your team to have challenging conversations and design their own workable solutions. Our goal is to create healthy workplaces, foster employee retention and give your organization the tools to solve problems as they arise." } }, { "@type": "Question", "name": "What types of services does JAMS Pathways offer? ", "acceptedAnswer": { "@type": "Answer", "text": "We offer a wide range of conflict solutions tailored to your unique specific needs. In some cases, a one-or two-day training program or keynote presentation can put an organization on the road to a better future; in other cases, a multi-phased approach, featuring a mix of surveys, interviews, facilitation, workshops, planning sessions, and training may be more appropriate. Our work often focuses on building communication and negotiation skills, and on navigating background and behavioral differences among stakeholders.Before starting any program, we work with you to understand your culture and identify the best fit for your situation. All of our programs are live and fully customized, run by facilitators with the soft skills and specialized knowledge to help your team collaborate and problem-solve." } }, { "@type": "Question", "name": "How is JAMS Pathways different from other entities that focus on facilitation, early dispute resolution, and training? ", "acceptedAnswer": { "@type": "Answer", "text": "JAMS Pathways is part of JAMS, the world's largest private provider of alternative dispute resolution services. With over 40 years of dispute resolution experience, JAMS knows better than anyone how internal and external conflicts can disrupt operations and impair business results. That’s why we formed JAMS Pathways — to provide an alternative approach that helps avoid or resolve conflict before it boils over. Our lead facilitators train the world’s preeminent dispute resolvers, and are themselves leaders in fields including mediation, communications, psychology, negotiation and strategic behavior. Choosing JAMS Pathways signals to your stakeholders that problems are being taken seriously and are in very capable hands. All JAMS programs are live and customized to your organization. Instead of coming in with prepackaged solutions, our team is trained to listen, to foster dialogue, and to help your team envision and implement responses that work for you." } }, { "@type": "Question", "name": "How is JAMS Pathways different than traditional ADR services provided by JAMS? ", "acceptedAnswer": { "@type": "Answer", "text": "Traditional JAMS alternative dispute resolution (ADR)) services often involve mediation and arbitration proceedings after a conflict arises. They can be voluntary and quick, or can be triggered by a contract or a court and may involve a process similar to a trial, with strict rules and longer timelines. In mediation, parties work with the assistance of neutral mediators to arrive at mutually agreeable resolutions, whereas arbitrations generally end with a solution imposed by third party arbitrators. JAMS Pathways, on the other hand, works to prevent conflicts before they arise or to provide flexible, scalable and creative resolution paths when conflicts do emerge. These paths are often more innovative and economical ways to create long-term change and maintain a positive workplace culture. JAMS Pathways also addresses many issues that are tremendously costly to organizations (such as lowered productivity, turnover, dysfunction) but that generally wouldn't trigger litigation or an ADR proceeding." } }, { "@type": "Question", "name": "Are conflict management skills only for managers or leadership?", "acceptedAnswer": { "@type": "Answer", "text": "Definitely not! Equipping team members at all levels of an organization to handle and address conflict gives the best results. Training together builds a shared vocabulary and establishes the intention and foundation for productive communication. This allows you to resolve conflict early and economically, before larger segments of your organization are affected. " } }, { "@type": "Question", "name": "What’s the right way to resolve conflict in the workplace?", "acceptedAnswer": { "@type": "Answer", "text": "There is no one right way — and knowing that is the first step to success. Every organization and every conflict is unique, and resolution strategies must be as well. That’s why, although JAMS Pathways relies on proven methods of dispute resolution, delivery is customized to your needs.One thing we know for sure is that bringing in an experienced neutral third party produces superior results than trying to resolve serious conflicts when that’s not your main skillset . In addition, we’ve heard repeatedly that hiring JAMS Pathways sends a clear message to everyone involved that the situation will be handled without prejudice or favoritism. This builds credibility and puts real change within reach." } }, { "@type": "Question", "name": "How much do JAMS Pathways services cost?", "acceptedAnswer": { "@type": "Answer", "text": "Our pricing is as customized as our services, which are tailored to your specific needs. Cost will vary, depending on whether you select a one-and-done training or a multi-phased program of conflict prevention and resolution. Our team will work closely with you to create a program that will serve your organization’s needs at a price you can afford. " } }, { "@type": "Question", "name": "What qualifications and experience do the JAMS Pathways facilitators have?", "acceptedAnswer": { "@type": "Answer", "text": "JAMS Pathways facilitators are leaders in the field of conflict resolution. Their professional backgrounds include work as mediators, educators, lawyers, writers and trainers. They have studied, lectured and written in the areas of psychology, negotiation theory, interpersonal dynamics, economics, law, strategic behavior, culture, cross-culture, and diversity, equity and inclusion studies. Through experience in hundreds of conflicts, they have successfully blended their knowledge into a fresh, multidisciplinary approach that accounts for human behavior as well as the myriad types of cultures, conflicts and organizations." } }, { "@type": "Question", "name": "How quickly can JAMS Pathways help with our needs?", "acceptedAnswer": { "@type": "Answer", "text": "We do our best to accommodate the needs of each client, and that includes being sensitive to your schedule. Working with JAMS can take anywhere from a couple of weeks (to plan and conduct a one-day training) to several months (for a multi-phased intervention). We collaborate with you to balance the need for speed with what we know works best." } }, { "@type": "Question", "name": "Will my organization’s conflict situation become public if I work with JAMS Pathways? ", "acceptedAnswer": { "@type": "Answer", "text": "JAMS Pathways training and other interventions are private. We strive to create a safe space to solve problems, and that starts with assurances that we will maintain your confidentiality before, during and after our work together. " } }, { "@type": "Question", "name": "How can JAMS Pathways help prevent conflicts before they occur?", "acceptedAnswer": { "@type": "Answer", "text": "Bringing in JAMS Pathways signals to your organization that you are serious about creating a climate of safety, where the opinions of all are sought and valued. Many Pathways programs focus on giving your team the tools to have challenging conversations among themselves, before a situation can escalate into a conflict. In addition, we often work with clients to develop systems that allow potential conflicts to be addressed early." } }, { "@type": "Question", "name": "Why is customized live training preferable to lower-cost recorded options?", "acceptedAnswer": { "@type": "Answer", "text": "When your team has only a limited amount of time for training, it’s critical to capture and keep their attention. And, let’s face it, it’s difficult to engage an audience with a recorded training video. On the other hand, experienced live speakers know how to draw in audiences with questions, anecdotes and activities. A recorded experience simply offers too many distractions, and, before you know it, multitasking employees will be filling out time sheets and checking their group texts instead of watching and learning.In addition, customized live training goes where recorded options can’t, because it’s designed to be relevant to the specific issues the audience is facing. Instead of waiting through 55 minutes of generalities for five minutes of enlightenment, their time (and your investment) is fully optimized. " } }, { "@type": "Question", "name": "What should I expect from conflict resolution skills training?", "acceptedAnswer": { "@type": "Answer", "text": "Our first steps – yours and ours – will be to refine your goals for the training. We’ll engage in conversation about the attendees, your business, and the challenges and opportunities you are facing. Depending on the skills your team most needs, we offer customizable training on topics including effective team management, optimizing meetings, fostering an inclusive workplace, negotiation skills, psychological safety and more. Wherever possible, our goal is to allow time for an interactive session that lets attendees practice what they’ve learned. " } }, { "@type": "Question", "name": "Is JAMS Pathways able to accommodate deeply-rooted issues in organizations of all sizes? ", "acceptedAnswer": { "@type": "Answer", "text": "We firmly believe that every conflict has a solution, no matter the size of the organization or the scope of the problem. We scale each project according to the challenges facing the client. For larger challenges, we often assign coordinated teams of facilitators to focus on different aspects of the engagement. Because JAMS Pathways is part of JAMS, we have a large number of trained facilitators available at all times to help us scale. We have worked successfully with organizations ranging from small nonprofits to large, multinational corporations." } }, { "@type": "Question", "name": "Why might “training” not be enough to fix the problems my organization is experiencing?", "acceptedAnswer": { "@type": "Answer", "text": "Most of conflicts we handle in the PATH program have developed over months and often years. While training can help to build the foundation for change, these are complex problems that take time to untangle. There is simply no quick fix for problems that are deeply ingrained in a company culture, and we are suspect of anyone who says otherwise. This is why we developed our multi-phased approach — to offer a more nuanced and deliberate approach than training alone can provide. " } }, { "@type": "Question", "name": "How long does the JAMS Pathways PATH process typically take?", "acceptedAnswer": { "@type": "Answer", "text": "Because our services are customized, there is no set timeline for the process. Typically, a PATH engagement includes four phases: Preliminary Assessment; Analysis and Early Intervention; Targeted Topics, Workshops and Conversations; and Highlighting Progress and Mapping Next Steps. We will work with you to determine what is needed and set a timetable that works for you. 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</option> <option value="Human Resources & Recruitment"> Human Resources & Recruitment </option> <option value="Information & Communication Technology"> Information & Communication Technology </option> <option value="Insurance & Superannuation"> Insurance & Superannuation </option> <option value="Legal">Legal</option> <option value="Manufacturing, Transport & Logistics"> Manufacturing, Transport & Logistics </option> <option value="Mining, Resources & Energy"> Mining, Resources & Energy </option> <option value="NGOs & Non-profits">NGOs & Non-profits</option> <option value="Real Estate & Property"> Real Estate & Property </option> <option value="Retail & Consumer Products"> Retail & Consumer Products </option> <option value="Sales">Sales</option> <option value="Science & Technology"> Science & Technology </option> <option value="Sport & Recreation">Sport & Recreation</option> <option value="Trades & Services">Trades & Services</option> <option value="Other">Other</option> </select> 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value="Trade show or event">Trade Show</option> <option value="Other">Other</option> </select> </div> </div> <div class="dir-row"> <div class="form-row fr-tell-us-more" id="tell_us_more" style="display: none"> <label for="tell-us-more" class="sr-only"> Tell us more </label> <input type="text" name="tell_us_more" id="tell-us-more" inputmode="text" placeholder="Tell us more" aria-describedby="Tell us more" /> </div> </div> </div> <div class="form-column"> <div class="form-row"> <label for="message" class="sr-only">Message title</label> <textarea id="message" name="message_cloned_" rows="5" cols="50" required aria-invalid="false" aria-required="true" aria-labelledby="Message" data-message-error="Please enter message." placeholder="Message *"></textarea> </div> <div class="form-row"> <div class="recaptcha-container justify-flex-start"> <div title="recaptcha" class="g-recaptcha" data-callback="checkRecaptchaContact" data-sitekey="6LfNtacnAAAAAOOYBCpvLvo1qdlKjijyC5Mn6ZEp"></div> </div> </div> </div> </div> <div class="form-row center"> <button class="btn btn-primary submit-button contact-form" aria-label="SUBMIT" target="_self" type="submit" disabled> SUBMIT </button> <div class="form-row center"> <div class="text-atom body-2 form-disc"> You can also contact us at <a href="mailto:info@jamspathways.com"> <b>info@jamspathways.com</b> </a>. </div> </div> </div> </form> </div> <div class="thankyou-cover" hidden> <div class="check-icon"> <span class="icon material-symbols-outlined">done</span> </div> <header class="modal-header"><h3 class="heading h3 " > Success!</h3></header> <div class="form-subtext"><h4 class="heading h4 text-center" > Thank you for sending your inquiry. Our Team will reply to you within 1 business day.</h4></div> <div class="form-row center"><button class="btn btn-primary close-trigger" aria-label="Close" target="_self" > CLOSE </button></div> </div> <div class="alert-box" hidden> <div class="text-atom body-2 text-left " > </div> <span class="material-symbols-outlined close-alert">close</span> </div> </div></div> </div> </div> <template id="env-variables" data-env="live"></template>   <script src="https://www.google.com/recaptcha/api.js"></script> <script src="/_assets/vendor/swiper-bundle.min.js"></script> <script src="/_assets/vendor/simple-parallax.min.js"></script> <script src="/_assets/vendor/aos.min.js"></script> <script src="/_assets/js/global.js?v=9201035113" id="global-script" type="module"></script> <script src="/_assets/js/header.js?v=9201035113" id="header-script" type="module"></script> <script src="/_assets/js/fab.js?v=9201035113" id="fab-script" type="module"></script> <script src="/_assets/js/modal.js?v=9201035113" id="modal-script" type="module"></script> <script src="/_assets/js/analytics.js?v=9201035113" id="analytics-script" type="module"></script> <script src="/_assets/js/validation.js?v=9201035113" id="validation-script" type="module"></script> <script src="/_assets/js/faqs.js?v=9201035113" id="faqs-script" type="module"></script> <script src="/_assets/js/play-book.js?v=9201035113" id="play-book-script" type="module"></script> <script src="/_assets/vendor/intersect.min.js" defer></script> <script src="/_assets/vendor/alpine.min.js" defer></script> </body> </html>

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