Workplace Conflict Resolution Success Stories & Case Studies

<!DOCTYPE html> <html lang="en"> <head> <meta charset="UTF-8"><script type="text/javascript">window.NREUM||(NREUM={});NREUM.info = {"beacon":"bam.nr-data.net","errorBeacon":"bam.nr-data.net","licenseKey":"NRJS-22c5e25a4b8fb6c11ef","applicationID":"1309850812","transactionName":"ZVABYBQEXxBSVkQIClwaImc2SkIWUFZVEhZBQQxGDwBCTVJGQBk=","queueTime":0,"applicationTime":4,"agent":"","atts":""}</script><script type="text/javascript">(window.NREUM||(NREUM={})).init={privacy:{cookies_enabled:true},ajax:{deny_list:["bam.nr-data.net"]},distributed_tracing:{enabled:true}};(window.NREUM||(NREUM={})).loader_config={agentID:"1386119361",accountID:"2685387",trustKey:"2685387",xpid:"VgAPVFVbDxABV1FbDwQHXlUD",licenseKey:"NRJS-22c5e25a4b8fb6c11ef",applicationID:"1309850812"};;/*! For license information please see nr-loader-spa-1.285.0.min.js.LICENSE.txt */ (()=>{var e,t,r={8122:(e,t,r)=>{"use strict";r.d(t,{a:()=>i});var n=r(944);function i(e,t){try{if(!e||"object"!=typeof e)return(0,n.R)(3);if(!t||"object"!=typeof t)return(0,n.R)(4);const r=Object.create(Object.getPrototypeOf(t),Object.getOwnPropertyDescriptors(t)),o=0===Object.keys(r).length?e:r;for(let a in o)if(void 0!==e[a])try{if(null===e[a]){r[a]=null;continue}Array.isArray(e[a])&&Array.isArray(t[a])?r[a]=Array.from(new Set([...e[a],...t[a]])):"object"==typeof e[a]&&"object"==typeof t[a]?r[a]=i(e[a],t[a]):r[a]=e[a]}catch(e){(0,n.R)(1,e)}return r}catch(e){(0,n.R)(2,e)}}},2555:(e,t,r)=>{"use strict";r.d(t,{Vp:()=>c,fn:()=>s,x1:()=>u});var n=r(384),i=r(8122);const o={beacon:n.NT.beacon,errorBeacon:n.NT.errorBeacon,licenseKey:void 0,applicationID:void 0,sa:void 0,queueTime:void 0,applicationTime:void 0,ttGuid:void 0,user:void 0,account:void 0,product:void 0,extra:void 0,jsAttributes:{},userAttributes:void 0,atts:void 0,transactionName:void 0,tNamePlain:void 0},a={};function s(e){try{const t=c(e);return!!t.licenseKey&&!!t.errorBeacon&&!!t.applicationID}catch(e){return!1}}function c(e){if(!e)throw new Error("All info objects require an agent identifier!");if(!a[e])throw new Error("Info for ".concat(e," was never set"));return a[e]}function u(e,t){if(!e)throw new Error("All info objects require an agent identifier!");a[e]=(0,i.a)(t,o);const r=(0,n.nY)(e);r&&(r.info=a[e])}},9417:(e,t,r)=>{"use strict";r.d(t,{D0:()=>h,gD:()=>g,xN:()=>p});var n=r(3333);const i=e=>{if(!e||"string"!=typeof e)return!1;try{document.createDocumentFragment().querySelector(e)}catch{return!1}return!0};var o=r(2614),a=r(944),s=r(384),c=r(8122);const u="[data-nr-mask]",d=()=>{const e={feature_flags:[],experimental:{marks:!1,measures:!1,resources:!1},mask_selector:"*",block_selector:"[data-nr-block]",mask_input_options:{color:!1,date:!1,"datetime-local":!1,email:!1,month:!1,number:!1,range:!1,search:!1,tel:!1,text:!1,time:!1,url:!1,week:!1,textarea:!1,select:!1,password:!0}};return{ajax:{deny_list:void 0,block_internal:!0,enabled:!0,autoStart:!0},distributed_tracing:{enabled:void 0,exclude_newrelic_header:void 0,cors_use_newrelic_header:void 0,cors_use_tracecontext_headers:void 0,allowed_origins:void 0},get feature_flags(){return e.feature_flags},set feature_flags(t){e.feature_flags=t},generic_events:{enabled:!0,autoStart:!0},harvest:{interval:30},jserrors:{enabled:!0,autoStart:!0},logging:{enabled:!0,autoStart:!0},metrics:{enabled:!0,autoStart:!0},obfuscate:void 0,page_action:{enabled:!0},page_view_event:{enabled:!0,autoStart:!0},page_view_timing:{enabled:!0,autoStart:!0},performance:{get capture_marks(){return e.feature_flags.includes(n.$v.MARKS)||e.experimental.marks},set capture_marks(t){e.experimental.marks=t},get capture_measures(){return e.feature_flags.includes(n.$v.MEASURES)||e.experimental.measures},set capture_measures(t){e.experimental.measures=t},capture_detail:!0,resources:{get enabled(){return e.feature_flags.includes(n.$v.RESOURCES)||e.experimental.resources},set enabled(t){e.experimental.resources=t},asset_types:[],first_party_domains:[],ignore_newrelic:!0}},privacy:{cookies_enabled:!0},proxy:{assets:void 0,beacon:void 0},session:{expiresMs:o.wk,inactiveMs:o.BB},session_replay:{autoStart:!0,enabled:!1,preload:!1,sampling_rate:10,error_sampling_rate:100,collect_fonts:!1,inline_images:!1,fix_stylesheets:!0,mask_all_inputs:!0,get mask_text_selector(){return e.mask_selector},set mask_text_selector(t){i(t)?e.mask_selector="".concat(t,",").concat(u):""===t||null===t?e.mask_selector=u:(0,a.R)(5,t)},get block_class(){return"nr-block"},get ignore_class(){return"nr-ignore"},get mask_text_class(){return"nr-mask"},get block_selector(){return e.block_selector},set block_selector(t){i(t)?e.block_selector+=",".concat(t):""!==t&&(0,a.R)(6,t)},get mask_input_options(){return e.mask_input_options},set mask_input_options(t){t&&"object"==typeof t?e.mask_input_options={...t,password:!0}:(0,a.R)(7,t)}},session_trace:{enabled:!0,autoStart:!0},soft_navigations:{enabled:!0,autoStart:!0},spa:{enabled:!0,autoStart:!0},ssl:void 0,user_actions:{enabled:!0,elementAttributes:["id","className","tagName","type"]}}},l={},f="All configuration objects require an agent identifier!";function h(e){if(!e)throw new Error(f);if(!l[e])throw new Error("Configuration for ".concat(e," was never set"));return l[e]}function p(e,t){if(!e)throw new Error(f);l[e]=(0,c.a)(t,d());const r=(0,s.nY)(e);r&&(r.init=l[e])}function g(e,t){if(!e)throw new Error(f);var r=h(e);if(r){for(var n=t.split("."),i=0;i<n.length-1;i++)if("object"!=typeof(r=r[n[i]]))return;r=r[n[n.length-1]]}return r}},5603:(e,t,r)=>{"use strict";r.d(t,{a:()=>c,o:()=>s});var n=r(384),i=r(8122);const o={accountID:void 0,trustKey:void 0,agentID:void 0,licenseKey:void 0,applicationID:void 0,xpid:void 0},a={};function s(e){if(!e)throw new Error("All loader-config objects require an agent identifier!");if(!a[e])throw new Error("LoaderConfig for ".concat(e," was never set"));return a[e]}function c(e,t){if(!e)throw new Error("All loader-config objects require an agent identifier!");a[e]=(0,i.a)(t,o);const r=(0,n.nY)(e);r&&(r.loader_config=a[e])}},3371:(e,t,r)=>{"use strict";r.d(t,{V:()=>f,f:()=>l});var n=r(8122),i=r(384),o=r(6154),a=r(9324);let s=0;const c={buildEnv:a.F3,distMethod:a.Xs,version:a.xv,originTime:o.WN},u={customTransaction:void 0,disabled:!1,isolatedBacklog:!1,loaderType:void 0,maxBytes:3e4,onerror:void 0,ptid:void 0,releaseIds:{},appMetadata:{},session:void 0,denyList:void 0,timeKeeper:void 0,obfuscator:void 0,harvester:void 0},d={};function l(e){if(!e)throw new Error("All runtime objects require an agent identifier!");if(!d[e])throw new Error("Runtime for ".concat(e," was never set"));return d[e]}function f(e,t){if(!e)throw new Error("All runtime objects require an agent identifier!");d[e]={...(0,n.a)(t,u),...c},Object.hasOwnProperty.call(d[e],"harvestCount")||Object.defineProperty(d[e],"harvestCount",{get:()=>++s});const r=(0,i.nY)(e);r&&(r.runtime=d[e])}},9324:(e,t,r)=>{"use strict";r.d(t,{F3:()=>i,Xs:()=>o,Yq:()=>a,xv:()=>n});const n="1.285.0",i="PROD",o="CDN",a="^2.0.0-alpha.18"},6154:(e,t,r)=>{"use strict";r.d(t,{A4:()=>s,OF:()=>d,RI:()=>i,WN:()=>h,bv:()=>o,gm:()=>a,lR:()=>f,m:()=>u,mw:()=>c,sb:()=>l});var n=r(1863);const i="undefined"!=typeof window&&!!window.document,o="undefined"!=typeof WorkerGlobalScope&&("undefined"!=typeof self&&self instanceof WorkerGlobalScope&&self.navigator instanceof WorkerNavigator||"undefined"!=typeof globalThis&&globalThis instanceof WorkerGlobalScope&&globalThis.navigator instanceof WorkerNavigator),a=i?window:"undefined"!=typeof WorkerGlobalScope&&("undefined"!=typeof self&&self instanceof WorkerGlobalScope&&self||"undefined"!=typeof globalThis&&globalThis instanceof WorkerGlobalScope&&globalThis),s="complete"===a?.document?.readyState,c=Boolean("hidden"===a?.document?.visibilityState),u=""+a?.location,d=/iPad|iPhone|iPod/.test(a.navigator?.userAgent),l=d&&"undefined"==typeof SharedWorker,f=(()=>{const e=a.navigator?.userAgent?.match(/Firefox[/\s](\d+\.\d+)/);return Array.isArray(e)&&e.length>=2?+e[1]:0})(),h=Date.now()-(0,n.t)()},7295:(e,t,r)=>{"use strict";r.d(t,{Xv:()=>a,gX:()=>i,iW:()=>o});var n=[];function i(e){if(!e||o(e))return!1;if(0===n.length)return!0;for(var t=0;t<n.length;t++){var r=n[t];if("*"===r.hostname)return!1;if(s(r.hostname,e.hostname)&&c(r.pathname,e.pathname))return!1}return!0}function o(e){return void 0===e.hostname}function a(e){if(n=[],e&&e.length)for(var t=0;t<e.length;t++){let r=e[t];if(!r)continue;0===r.indexOf("http://")?r=r.substring(7):0===r.indexOf("https://")&&(r=r.substring(8));const i=r.indexOf("/");let o,a;i>0?(o=r.substring(0,i),a=r.substring(i)):(o=r,a="");let[s]=o.split(":");n.push({hostname:s,pathname:a})}}function s(e,t){return!(e.length>t.length)&&t.indexOf(e)===t.length-e.length}function c(e,t){return 0===e.indexOf("/")&&(e=e.substring(1)),0===t.indexOf("/")&&(t=t.substring(1)),""===e||e===t}},3241:(e,t,r)=>{"use strict";r.d(t,{W:()=>o});var n=r(6154);const i="newrelic";function o(e={}){try{n.gm.dispatchEvent(new CustomEvent(i,{detail:e}))}catch(e){}}},1687:(e,t,r)=>{"use strict";r.d(t,{Ak:()=>c,Ze:()=>l,x3:()=>u});var n=r(7836),i=r(3606),o=r(860),a=r(2646);const s={};function c(e,t){const r={staged:!1,priority:o.P3[t]||0};d(e),s[e].get(t)||s[e].set(t,r)}function u(e,t){e&&s[e]&&(s[e].get(t)&&s[e].delete(t),h(e,t,!1),s[e].size&&f(e))}function d(e){if(!e)throw new Error("agentIdentifier required");s[e]||(s[e]=new Map)}function l(e="",t="feature",r=!1){if(d(e),!e||!s[e].get(t)||r)return h(e,t);s[e].get(t).staged=!0,f(e)}function f(e){const t=Array.from(s[e]);t.every((([e,t])=>t.staged))&&(t.sort(((e,t)=>e[1].priority-t[1].priority)),t.forEach((([t])=>{s[e].delete(t),h(e,t)})))}function h(e,t,r=!0){const o=e?n.ee.get(e):n.ee,s=i.i.handlers;if(!o.aborted&&o.backlog&&s){if(r){const e=o.backlog[t],r=s[t];if(r){for(let t=0;e&&t<e.length;++t)p(e[t],r);Object.entries(r).forEach((([e,t])=>{Object.values(t||{}).forEach((t=>{t[0]?.on&&t[0]?.context()instanceof a.y&&t[0].on(e,t[1])}))}))}}o.isolatedBacklog||delete s[t],o.backlog[t]=null,o.emit("drain-"+t,[])}}function p(e,t){var r=e[1];Object.values(t[r]||{}).forEach((t=>{var r=e[0];if(t[0]===r){var n=t[1],i=e[3],o=e[2];n.apply(i,o)}}))}},7836:(e,t,r)=>{"use strict";r.d(t,{P:()=>c,ee:()=>u});var n=r(384),i=r(8990),o=r(3371),a=r(2646),s=r(5607);const c="nr@context:".concat(s.W),u=function e(t,r){var n={},s={},d={},l=!1;try{l=16===r.length&&(0,o.f)(r).isolatedBacklog}catch(e){}var f={on:p,addEventListener:p,removeEventListener:function(e,t){var r=n[e];if(!r)return;for(var i=0;i<r.length;i++)r[i]===t&&r.splice(i,1)},emit:function(e,r,n,i,o){!1!==o&&(o=!0);if(u.aborted&&!i)return;t&&o&&t.emit(e,r,n);for(var a=h(n),c=g(e),d=c.length,l=0;l<d;l++)c[l].apply(a,r);var p=v()[s[e]];p&&p.push([f,e,r,a]);return a},get:m,listeners:g,context:h,buffer:function(e,t){const r=v();if(t=t||"feature",f.aborted)return;Object.entries(e||{}).forEach((([e,n])=>{s[n]=t,t in r||(r[t]=[])}))},abort:function(){f._aborted=!0,Object.keys(f.backlog).forEach((e=>{delete f.backlog[e]}))},isBuffering:function(e){return!!v()[s[e]]},debugId:r,backlog:l?{}:t&&"object"==typeof t.backlog?t.backlog:{},isolatedBacklog:l};return Object.defineProperty(f,"aborted",{get:()=>{let e=f._aborted||!1;return e||(t&&(e=t.aborted),e)}}),f;function h(e){return e&&e instanceof a.y?e:e?(0,i.I)(e,c,(()=>new a.y(c))):new a.y(c)}function p(e,t){n[e]=g(e).concat(t)}function g(e){return n[e]||[]}function m(t){return d[t]=d[t]||e(f,t)}function v(){return f.backlog}}(void 0,"globalEE"),d=(0,n.Zm)();d.ee||(d.ee=u)},2646:(e,t,r)=>{"use strict";r.d(t,{y:()=>n});class n{constructor(e){this.contextId=e}}},9908:(e,t,r)=>{"use strict";r.d(t,{d:()=>n,p:()=>i});var n=r(7836).ee.get("handle");function i(e,t,r,i,o){o?(o.buffer([e],i),o.emit(e,t,r)):(n.buffer([e],i),n.emit(e,t,r))}},3606:(e,t,r)=>{"use strict";r.d(t,{i:()=>o});var n=r(9908);o.on=a;var i=o.handlers={};function o(e,t,r,o){a(o||n.d,i,e,t,r)}function a(e,t,r,i,o){o||(o="feature"),e||(e=n.d);var a=t[o]=t[o]||{};(a[r]=a[r]||[]).push([e,i])}},3878:(e,t,r)=>{"use strict";function n(e,t){return{capture:e,passive:!1,signal:t}}function i(e,t,r=!1,i){window.addEventListener(e,t,n(r,i))}function o(e,t,r=!1,i){document.addEventListener(e,t,n(r,i))}r.d(t,{DD:()=>o,jT:()=>n,sp:()=>i})},5607:(e,t,r)=>{"use strict";r.d(t,{W:()=>n});const n=(0,r(9566).bz)()},9566:(e,t,r)=>{"use strict";r.d(t,{LA:()=>s,ZF:()=>c,bz:()=>a,el:()=>u});var n=r(6154);const i="xxxxxxxx-xxxx-4xxx-yxxx-xxxxxxxxxxxx";function o(e,t){return e?15&e[t]:16*Math.random()|0}function a(){const e=n.gm?.crypto||n.gm?.msCrypto;let t,r=0;return e&&e.getRandomValues&&(t=e.getRandomValues(new Uint8Array(30))),i.split("").map((e=>"x"===e?o(t,r++).toString(16):"y"===e?(3&o()|8).toString(16):e)).join("")}function s(e){const t=n.gm?.crypto||n.gm?.msCrypto;let r,i=0;t&&t.getRandomValues&&(r=t.getRandomValues(new Uint8Array(e)));const a=[];for(var s=0;s<e;s++)a.push(o(r,i++).toString(16));return a.join("")}function c(){return s(16)}function u(){return s(32)}},2614:(e,t,r)=>{"use strict";r.d(t,{BB:()=>a,H3:()=>n,g:()=>u,iL:()=>c,tS:()=>s,uh:()=>i,wk:()=>o});const n="NRBA",i="SESSION",o=144e5,a=18e5,s={STARTED:"session-started",PAUSE:"session-pause",RESET:"session-reset",RESUME:"session-resume",UPDATE:"session-update"},c={SAME_TAB:"same-tab",CROSS_TAB:"cross-tab"},u={OFF:0,FULL:1,ERROR:2}},1863:(e,t,r)=>{"use strict";function n(){return Math.floor(performance.now())}r.d(t,{t:()=>n})},7485:(e,t,r)=>{"use strict";r.d(t,{D:()=>i});var n=r(6154);function i(e){if(0===(e||"").indexOf("data:"))return{protocol:"data"};try{const t=new URL(e,location.href),r={port:t.port,hostname:t.hostname,pathname:t.pathname,search:t.search,protocol:t.protocol.slice(0,t.protocol.indexOf(":")),sameOrigin:t.protocol===n.gm?.location?.protocol&&t.host===n.gm?.location?.host};return r.port&&""!==r.port||("http:"===t.protocol&&(r.port="80"),"https:"===t.protocol&&(r.port="443")),r.pathname&&""!==r.pathname?r.pathname.startsWith("/")||(r.pathname="/".concat(r.pathname)):r.pathname="/",r}catch(e){return{}}}},944:(e,t,r)=>{"use strict";function n(e,t){"function"==typeof console.debug&&console.debug("New Relic Warning: https://github.com/newrelic/newrelic-browser-agent/blob/main/docs/warning-codes.md#".concat(e),t)}r.d(t,{R:()=>n})},5701:(e,t,r)=>{"use strict";r.d(t,{B:()=>a,t:()=>s});var n=r(7836),i=r(3241);const o=new Set,a={};function s(e,t){const r=n.ee.get(t);a[t]??={},e&&"object"==typeof e&&(o.has(t)||(r.emit("rumresp",[e]),a[t]=e,o.add(t),(0,i.W)({agentIdentifier:t,loaded:!0,type:"lifecycle",name:"load",feature:void 0,data:e})))}},8990:(e,t,r)=>{"use strict";r.d(t,{I:()=>i});var n=Object.prototype.hasOwnProperty;function i(e,t,r){if(n.call(e,t))return e[t];var i=r();if(Object.defineProperty&&Object.keys)try{return Object.defineProperty(e,t,{value:i,writable:!0,enumerable:!1}),i}catch(e){}return e[t]=i,i}},6389:(e,t,r)=>{"use strict";function n(e,t=500,r={}){const n=r?.leading||!1;let i;return(...r)=>{n&&void 0===i&&(e.apply(this,r),i=setTimeout((()=>{i=clearTimeout(i)}),t)),n||(clearTimeout(i),i=setTimeout((()=>{e.apply(this,r)}),t))}}function i(e){let t=!1;return(...r)=>{t||(t=!0,e.apply(this,r))}}r.d(t,{J:()=>i,s:()=>n})},3304:(e,t,r)=>{"use strict";r.d(t,{A:()=>o});var n=r(7836);const i=()=>{const e=new WeakSet;return(t,r)=>{if("object"==typeof r&&null!==r){if(e.has(r))return;e.add(r)}return r}};function o(e){try{return JSON.stringify(e,i())??""}catch(e){try{n.ee.emit("internal-error",[e])}catch(e){}return""}}},5289:(e,t,r)=>{"use strict";r.d(t,{GG:()=>o,sB:()=>a});var n=r(3878);function i(){return"undefined"==typeof document||"complete"===document.readyState}function o(e,t){if(i())return e();(0,n.sp)("load",e,t)}function a(e){if(i())return e();(0,n.DD)("DOMContentLoaded",e)}},384:(e,t,r)=>{"use strict";r.d(t,{NT:()=>o,US:()=>d,Zm:()=>a,bQ:()=>c,dV:()=>s,nY:()=>u,pV:()=>l});var n=r(6154),i=r(1863);const o={beacon:"bam.nr-data.net",errorBeacon:"bam.nr-data.net"};function a(){return n.gm.NREUM||(n.gm.NREUM={}),void 0===n.gm.newrelic&&(n.gm.newrelic=n.gm.NREUM),n.gm.NREUM}function s(){let e=a();return e.o||(e.o={ST:n.gm.setTimeout,SI:n.gm.setImmediate,CT:n.gm.clearTimeout,XHR:n.gm.XMLHttpRequest,REQ:n.gm.Request,EV:n.gm.Event,PR:n.gm.Promise,MO:n.gm.MutationObserver,FETCH:n.gm.fetch,WS:n.gm.WebSocket}),e}function c(e,t){let r=a();r.initializedAgents??={},t.initializedAt={ms:(0,i.t)(),date:new Date},r.initializedAgents[e]=t}function u(e){let t=a();return t.initializedAgents?.[e]}function d(e,t){a()[e]=t}function l(){return function(){let e=a();const t=e.info||{};e.info={beacon:o.beacon,errorBeacon:o.errorBeacon,...t}}(),function(){let e=a();const t=e.init||{};e.init={...t}}(),s(),function(){let e=a();const t=e.loader_config||{};e.loader_config={...t}}(),a()}},2843:(e,t,r)=>{"use strict";r.d(t,{u:()=>i});var n=r(3878);function i(e,t=!1,r,i){(0,n.DD)("visibilitychange",(function(){if(t)return void("hidden"===document.visibilityState&&e());e(document.visibilityState)}),r,i)}},8139:(e,t,r)=>{"use strict";r.d(t,{u:()=>f});var n=r(7836),i=r(3434),o=r(8990),a=r(6154);const s={},c=a.gm.XMLHttpRequest,u="addEventListener",d="removeEventListener",l="nr@wrapped:".concat(n.P);function f(e){var t=function(e){return(e||n.ee).get("events")}(e);if(s[t.debugId]++)return t;s[t.debugId]=1;var r=(0,i.YM)(t,!0);function f(e){r.inPlace(e,[u,d],"-",p)}function p(e,t){return e[1]}return"getPrototypeOf"in Object&&(a.RI&&h(document,f),c&&h(c.prototype,f),h(a.gm,f)),t.on(u+"-start",(function(e,t){var n=e[1];if(null!==n&&("function"==typeof n||"object"==typeof n)){var i=(0,o.I)(n,l,(function(){var e={object:function(){if("function"!=typeof n.handleEvent)return;return n.handleEvent.apply(n,arguments)},function:n}[typeof n];return e?r(e,"fn-",null,e.name||"anonymous"):n}));this.wrapped=e[1]=i}})),t.on(d+"-start",(function(e){e[1]=this.wrapped||e[1]})),t}function h(e,t,...r){let n=e;for(;"object"==typeof n&&!Object.prototype.hasOwnProperty.call(n,u);)n=Object.getPrototypeOf(n);n&&t(n,...r)}},3434:(e,t,r)=>{"use strict";r.d(t,{Jt:()=>o,YM:()=>c});var n=r(7836),i=r(5607);const o="nr@original:".concat(i.W);var a=Object.prototype.hasOwnProperty,s=!1;function c(e,t){return e||(e=n.ee),r.inPlace=function(e,t,n,i,o){n||(n="");const a="-"===n.charAt(0);for(let s=0;s<t.length;s++){const c=t[s],u=e[c];d(u)||(e[c]=r(u,a?c+n:n,i,c,o))}},r.flag=o,r;function r(t,r,n,s,c){return d(t)?t:(r||(r=""),nrWrapper[o]=t,function(e,t,r){if(Object.defineProperty&&Object.keys)try{return Object.keys(e).forEach((function(r){Object.defineProperty(t,r,{get:function(){return e[r]},set:function(t){return e[r]=t,t}})})),t}catch(e){u([e],r)}for(var n in e)a.call(e,n)&&(t[n]=e[n])}(t,nrWrapper,e),nrWrapper);function nrWrapper(){var o,a,d,l;try{a=this,o=[...arguments],d="function"==typeof n?n(o,a):n||{}}catch(t){u([t,"",[o,a,s],d],e)}i(r+"start",[o,a,s],d,c);try{return l=t.apply(a,o)}catch(e){throw i(r+"err",[o,a,e],d,c),e}finally{i(r+"end",[o,a,l],d,c)}}}function i(r,n,i,o){if(!s||t){var a=s;s=!0;try{e.emit(r,n,i,t,o)}catch(t){u([t,r,n,i],e)}s=a}}}function u(e,t){t||(t=n.ee);try{t.emit("internal-error",e)}catch(e){}}function d(e){return!(e&&"function"==typeof e&&e.apply&&!e[o])}},9414:(e,t,r)=>{"use strict";r.d(t,{J:()=>c});var n=r(7836),i=r(2646),o=r(944),a=r(3434);const s=new Map;function c(e,t,r,c){if("object"!=typeof t||!t||"string"!=typeof r||!r||"function"!=typeof t[r])return(0,o.R)(29);const u=function(e){return(e||n.ee).get("logger")}(e),d=(0,a.YM)(u),l=new i.y(n.P);l.level=c.level,l.customAttributes=c.customAttributes;const f=t[r]?.[a.Jt]||t[r];return s.set(f,l),d.inPlace(t,[r],"wrap-logger-",(()=>s.get(f))),u}},9300:(e,t,r)=>{"use strict";r.d(t,{T:()=>n});const n=r(860).K7.ajax},3333:(e,t,r)=>{"use strict";r.d(t,{$v:()=>u,TZ:()=>n,Zp:()=>i,kd:()=>c,mq:()=>s,nf:()=>a,qN:()=>o});const n=r(860).K7.genericEvents,i=["auxclick","click","copy","keydown","paste","scrollend"],o=["focus","blur"],a=4,s=1e3,c=["PageAction","UserAction","BrowserPerformance"],u={MARKS:"experimental.marks",MEASURES:"experimental.measures",RESOURCES:"experimental.resources"}},6774:(e,t,r)=>{"use strict";r.d(t,{T:()=>n});const n=r(860).K7.jserrors},993:(e,t,r)=>{"use strict";r.d(t,{A$:()=>o,ET:()=>a,TZ:()=>s,p_:()=>i});var n=r(860);const i={ERROR:"ERROR",WARN:"WARN",INFO:"INFO",DEBUG:"DEBUG",TRACE:"TRACE"},o={OFF:0,ERROR:1,WARN:2,INFO:3,DEBUG:4,TRACE:5},a="log",s=n.K7.logging},3785:(e,t,r)=>{"use strict";r.d(t,{R:()=>c,b:()=>u});var n=r(9908),i=r(1863),o=r(860),a=r(8154),s=r(993);function c(e,t,r={},c=s.p_.INFO){(0,n.p)(a.xV,["API/logging/".concat(c.toLowerCase(),"/called")],void 0,o.K7.metrics,e),(0,n.p)(s.ET,[(0,i.t)(),t,r,c],void 0,o.K7.logging,e)}function u(e){return"string"==typeof e&&Object.values(s.p_).some((t=>t===e.toUpperCase().trim()))}},8154:(e,t,r)=>{"use strict";r.d(t,{z_:()=>o,XG:()=>s,TZ:()=>n,rs:()=>i,xV:()=>a});r(6154),r(9566),r(384);const n=r(860).K7.metrics,i="sm",o="cm",a="storeSupportabilityMetrics",s="storeEventMetrics"},6630:(e,t,r)=>{"use strict";r.d(t,{T:()=>n});const n=r(860).K7.pageViewEvent},782:(e,t,r)=>{"use strict";r.d(t,{T:()=>n});const n=r(860).K7.pageViewTiming},6344:(e,t,r)=>{"use strict";r.d(t,{BB:()=>d,G4:()=>o,Qb:()=>l,TZ:()=>i,Ug:()=>a,_s:()=>s,bc:()=>u,yP:()=>c});var n=r(2614);const i=r(860).K7.sessionReplay,o={RECORD:"recordReplay",PAUSE:"pauseReplay",REPLAY_RUNNING:"replayRunning",ERROR_DURING_REPLAY:"errorDuringReplay"},a=.12,s={DomContentLoaded:0,Load:1,FullSnapshot:2,IncrementalSnapshot:3,Meta:4,Custom:5},c={[n.g.ERROR]:15e3,[n.g.FULL]:3e5,[n.g.OFF]:0},u={RESET:{message:"Session was reset",sm:"Reset"},IMPORT:{message:"Recorder failed to import",sm:"Import"},TOO_MANY:{message:"429: Too Many Requests",sm:"Too-Many"},TOO_BIG:{message:"Payload was too large",sm:"Too-Big"},CROSS_TAB:{message:"Session Entity was set to OFF on another tab",sm:"Cross-Tab"},ENTITLEMENTS:{message:"Session Replay is not allowed and will not be started",sm:"Entitlement"}},d=5e3,l={API:"api"}},5270:(e,t,r)=>{"use strict";r.d(t,{Aw:()=>c,CT:()=>u,SR:()=>s,rF:()=>d});var n=r(384),i=r(9417),o=r(7767),a=r(6154);function s(e){return!!(0,n.dV)().o.MO&&(0,o.V)(e)&&!0===(0,i.gD)(e,"session_trace.enabled")}function c(e){return!0===(0,i.gD)(e,"session_replay.preload")&&s(e)}function u(e,t){const r=t.correctAbsoluteTimestamp(e);return{originalTimestamp:e,correctedTimestamp:r,timestampDiff:e-r,originTime:a.WN,correctedOriginTime:t.correctedOriginTime,originTimeDiff:Math.floor(a.WN-t.correctedOriginTime)}}function d(e,t){try{if("string"==typeof t?.type){if("password"===t.type.toLowerCase())return"*".repeat(e?.length||0);if(void 0!==t?.dataset?.nrUnmask||t?.classList?.contains("nr-unmask"))return e}}catch(e){}return"string"==typeof e?e.replace(/[\S]/g,"*"):"*".repeat(e?.length||0)}},3738:(e,t,r)=>{"use strict";r.d(t,{He:()=>i,Kp:()=>s,Lc:()=>u,Rz:()=>d,TZ:()=>n,bD:()=>o,d3:()=>a,jx:()=>l,uP:()=>c});const n=r(860).K7.sessionTrace,i="bstResource",o="resource",a="-start",s="-end",c="fn"+a,u="fn"+s,d="pushState",l=1e3},3962:(e,t,r)=>{"use strict";r.d(t,{AM:()=>o,O2:()=>c,Qu:()=>u,TZ:()=>s,ih:()=>d,pP:()=>a,tC:()=>i});var n=r(860);const i=["click","keydown","submit","popstate"],o="api",a="initialPageLoad",s=n.K7.softNav,c={INITIAL_PAGE_LOAD:"",ROUTE_CHANGE:1,UNSPECIFIED:2},u={INTERACTION:1,AJAX:2,CUSTOM_END:3,CUSTOM_TRACER:4},d={IP:"in progress",FIN:"finished",CAN:"cancelled"}},7378:(e,t,r)=>{"use strict";r.d(t,{$p:()=>x,BR:()=>b,Kp:()=>R,L3:()=>y,Lc:()=>c,NC:()=>o,SG:()=>d,TZ:()=>i,U6:()=>p,UT:()=>m,d3:()=>w,dT:()=>f,e5:()=>A,gx:()=>v,l9:()=>l,oW:()=>h,op:()=>g,rw:()=>u,tH:()=>T,uP:()=>s,wW:()=>E,xq:()=>a});var n=r(384);const i=r(860).K7.spa,o=["click","submit","keypress","keydown","keyup","change"],a=999,s="fn-start",c="fn-end",u="cb-start",d="api-ixn-",l="remaining",f="interaction",h="spaNode",p="jsonpNode",g="fetch-start",m="fetch-done",v="fetch-body-",b="jsonp-end",y=(0,n.dV)().o.ST,w="-start",R="-end",x="-body",E="cb"+R,A="jsTime",T="fetch"},4234:(e,t,r)=>{"use strict";r.d(t,{W:()=>o});var n=r(7836),i=r(1687);class o{constructor(e,t){this.agentIdentifier=e,this.ee=n.ee.get(e),this.featureName=t,this.blocked=!1}deregisterDrain(){(0,i.x3)(this.agentIdentifier,this.featureName)}}},7767:(e,t,r)=>{"use strict";r.d(t,{V:()=>o});var n=r(9417),i=r(6154);const o=e=>i.RI&&!0===(0,n.gD)(e,"privacy.cookies_enabled")},8969:(e,t,r)=>{"use strict";r.d(t,{j:()=>I});var n=r(860),i=r(2555),o=r(3371),a=r(9908),s=r(7836),c=r(1687),u=r(5289),d=r(6154),l=r(944),f=r(8154),h=r(384),p=r(6344);const g=["setErrorHandler","finished","addToTrace","addRelease","recordCustomEvent","addPageAction","setCurrentRouteName","setPageViewName","setCustomAttribute","interaction","noticeError","setUserId","setApplicationVersion","start",p.G4.RECORD,p.G4.PAUSE,"log","wrapLogger"],m=["setErrorHandler","finished","addToTrace","addRelease"];var v=r(1863),b=r(2614),y=r(993),w=r(3785),R=r(9414),x=r(3241),E=r(5701);function A(){const e=(0,h.pV)();g.forEach((t=>{e[t]=(...r)=>function(t,...r){let n=[];return Object.values(e.initializedAgents).forEach((e=>{e&&e.api?e.exposed&&e.api[t]&&n.push(e.api[t](...r)):(0,l.R)(38,t)})),n.length>1?n:n[0]}(t,...r)}))}const T={};var S=r(9417),N=r(5603);const _=e=>{const t=e.startsWith("http");e+="/",r.p=t?e:"https://"+e};let O=!1;function I(e,t={},g,I){let{init:P,info:j,loader_config:C,runtime:k={},exposed:L=!0}=t;k.loaderType=g;const H=(0,h.pV)();j||(P=H.init,j=H.info,C=H.loader_config),(0,S.xN)(e.agentIdentifier,P||{}),(0,N.a)(e.agentIdentifier,C||{}),j.jsAttributes??={},d.bv&&(j.jsAttributes.isWorker=!0),(0,i.x1)(e.agentIdentifier,j);const M=(0,S.D0)(e.agentIdentifier),D=[j.beacon,j.errorBeacon];O||(M.proxy.assets&&(_(M.proxy.assets),D.push(M.proxy.assets)),M.proxy.beacon&&D.push(M.proxy.beacon),A(),(0,h.US)("activatedFeatures",E.B),e.runSoftNavOverSpa&&=!0===M.soft_navigations.enabled&&M.feature_flags.includes("soft_nav")),k.denyList=[...M.ajax.deny_list||[],...M.ajax.block_internal?D:[]],k.ptid=e.agentIdentifier,(0,o.V)(e.agentIdentifier,k),e.ee=s.ee.get(e.agentIdentifier),void 0===e.api&&(e.api=function(e,t,h=!1){t||(0,c.Ak)(e,"api");const g={};var A=s.ee.get(e),S=A.get("tracer");T[e]=b.g.OFF,A.on(p.G4.REPLAY_RUNNING,(t=>{T[e]=t}));var N="api-",_=N+"ixn-";function O(t,r,n,o){const a=(0,i.Vp)(e);return null===r?delete a.jsAttributes[t]:(0,i.x1)(e,{...a,jsAttributes:{...a.jsAttributes,[t]:r}}),j(N,n,!0,o||null===r?"session":void 0)(t,r)}function I(){}g.log=function(e,{customAttributes:t={},level:r=y.p_.INFO}={}){(0,a.p)(f.xV,["API/log/called"],void 0,n.K7.metrics,A),(0,w.R)(A,e,t,r)},g.wrapLogger=(e,t,{customAttributes:r={},level:i=y.p_.INFO}={})=>{(0,a.p)(f.xV,["API/wrapLogger/called"],void 0,n.K7.metrics,A),(0,R.J)(A,e,t,{customAttributes:r,level:i})},m.forEach((e=>{g[e]=j(N,e,!0,"api")})),g.addPageAction=j(N,"addPageAction",!0,n.K7.genericEvents),g.recordCustomEvent=j(N,"recordCustomEvent",!0,n.K7.genericEvents),g.setPageViewName=function(t,r){if("string"==typeof t)return"/"!==t.charAt(0)&&(t="/"+t),(0,o.f)(e).customTransaction=(r||"http://custom.transaction")+t,j(N,"setPageViewName",!0)()},g.setCustomAttribute=function(e,t,r=!1){if("string"==typeof e){if(["string","number","boolean"].includes(typeof t)||null===t)return O(e,t,"setCustomAttribute",r);(0,l.R)(40,typeof t)}else(0,l.R)(39,typeof e)},g.setUserId=function(e){if("string"==typeof e||null===e)return O("enduser.id",e,"setUserId",!0);(0,l.R)(41,typeof e)},g.setApplicationVersion=function(e){if("string"==typeof e||null===e)return O("application.version",e,"setApplicationVersion",!1);(0,l.R)(42,typeof e)},g.start=()=>{try{(0,a.p)(f.xV,["API/start/called"],void 0,n.K7.metrics,A),A.emit("manual-start-all")}catch(e){(0,l.R)(23,e)}},g[p.G4.RECORD]=function(){(0,a.p)(f.xV,["API/recordReplay/called"],void 0,n.K7.metrics,A),(0,a.p)(p.G4.RECORD,[],void 0,n.K7.sessionReplay,A)},g[p.G4.PAUSE]=function(){(0,a.p)(f.xV,["API/pauseReplay/called"],void 0,n.K7.metrics,A),(0,a.p)(p.G4.PAUSE,[],void 0,n.K7.sessionReplay,A)},g.interaction=function(e){return(new I).get("object"==typeof e?e:{})};const P=I.prototype={createTracer:function(e,t){var r={},i=this,o="function"==typeof t;return(0,a.p)(f.xV,["API/createTracer/called"],void 0,n.K7.metrics,A),h||(0,a.p)(_+"tracer",[(0,v.t)(),e,r],i,n.K7.spa,A),function(){if(S.emit((o?"":"no-")+"fn-start",[(0,v.t)(),i,o],r),o)try{return t.apply(this,arguments)}catch(e){const t="string"==typeof e?new Error(e):e;throw S.emit("fn-err",[arguments,this,t],r),t}finally{S.emit("fn-end",[(0,v.t)()],r)}}}};function j(t,r,i,o){return function(){return(0,a.p)(f.xV,["API/"+r+"/called"],void 0,n.K7.metrics,A),(0,x.W)({agentIdentifier:e,loaded:!!E.B?.[e],type:"data",name:"api",feature:t+r,data:{notSpa:i,bufferGroup:o}}),o&&(0,a.p)(t+r,[i?(0,v.t)():performance.now(),...arguments],i?null:this,o,A),i?void 0:this}}function C(){r.e(478).then(r.bind(r,8778)).then((({setAPI:t})=>{t(e),(0,c.Ze)(e,"api")})).catch((e=>{(0,l.R)(27,e),A.abort()}))}return["actionText","setName","setAttribute","save","ignore","onEnd","getContext","end","get"].forEach((e=>{P[e]=j(_,e,void 0,h?n.K7.softNav:n.K7.spa)})),g.setCurrentRouteName=h?j(_,"routeName",void 0,n.K7.softNav):j(N,"routeName",!0,n.K7.spa),g.noticeError=function(t,r){"string"==typeof t&&(t=new Error(t)),(0,a.p)(f.xV,["API/noticeError/called"],void 0,n.K7.metrics,A),(0,a.p)("err",[t,(0,v.t)(),!1,r,!!T[e]],void 0,n.K7.jserrors,A)},d.RI?(0,u.GG)((()=>C()),!0):C(),g}(e.agentIdentifier,I,e.runSoftNavOverSpa)),void 0===e.exposed&&(e.exposed=L),O||(0,x.W)({agentIdentifier:e.agentIdentifier,loaded:!!E.B?.[e.agentIdentifier],type:"lifecycle",name:"initialize",feature:void 0,data:{init:M,info:j,loader_config:C,runtime:k}}),O=!0}},8374:(e,t,r)=>{r.nc=(()=>{try{return document?.currentScript?.nonce}catch(e){}return""})()},860:(e,t,r)=>{"use strict";r.d(t,{$J:()=>d,K7:()=>c,P3:()=>u,XX:()=>i,Yy:()=>s,df:()=>o,qY:()=>n,v4:()=>a});const n="events",i="jserrors",o="browser/blobs",a="rum",s="browser/logs",c={ajax:"ajax",genericEvents:"generic_events",jserrors:i,logging:"logging",metrics:"metrics",pageAction:"page_action",pageViewEvent:"page_view_event",pageViewTiming:"page_view_timing",sessionReplay:"session_replay",sessionTrace:"session_trace",softNav:"soft_navigations",spa:"spa"},u={[c.pageViewEvent]:1,[c.pageViewTiming]:2,[c.metrics]:3,[c.jserrors]:4,[c.spa]:5,[c.ajax]:6,[c.sessionTrace]:7,[c.softNav]:8,[c.sessionReplay]:9,[c.logging]:10,[c.genericEvents]:11},d={[c.pageViewEvent]:a,[c.pageViewTiming]:n,[c.ajax]:n,[c.spa]:n,[c.softNav]:n,[c.metrics]:i,[c.jserrors]:i,[c.sessionTrace]:o,[c.sessionReplay]:o,[c.logging]:s,[c.genericEvents]:"ins"}}},n={};function i(e){var t=n[e];if(void 0!==t)return t.exports;var o=n[e]={exports:{}};return r[e](o,o.exports,i),o.exports}i.m=r,i.d=(e,t)=>{for(var r in t)i.o(t,r)&&!i.o(e,r)&&Object.defineProperty(e,r,{enumerable:!0,get:t[r]})},i.f={},i.e=e=>Promise.all(Object.keys(i.f).reduce(((t,r)=>(i.f[r](e,t),t)),[])),i.u=e=>({212:"nr-spa-compressor",249:"nr-spa-recorder",478:"nr-spa"}[e]+"-1.285.0.min.js"),i.o=(e,t)=>Object.prototype.hasOwnProperty.call(e,t),e={},t="NRBA-1.285.0.PROD:",i.l=(r,n,o,a)=>{if(e[r])e[r].push(n);else{var s,c;if(void 0!==o)for(var u=document.getElementsByTagName("script"),d=0;d<u.length;d++){var l=u[d];if(l.getAttribute("src")==r||l.getAttribute("data-webpack")==t+o){s=l;break}}if(!s){c=!0;var f={478:"sha512-73OmviyU40lnC5NZHvj5egb1Dktz4of17DYc4nbj2RduD/YSRadVPKgqV4pTV++UKRfMh1kiyzvZ3EZ9+nCVRA==",249:"sha512-K0uLsDVOs99bSE/U1/+N3dF9ugBMgNxv9bGCDosl/OYQ9Vbh3OEiiDdoeJ2Jyez+MV++R54r9pGP4l89pkOgrw==",212:"sha512-xpg2N/nVV3R+2dh1bNPkgU4MdEfsSknhvWWYRI9zgj8nuzl1HP8n4T1tr6iNK7k+LC8m/kDrZH58sW6X5daNDQ=="};(s=document.createElement("script")).charset="utf-8",s.timeout=120,i.nc&&s.setAttribute("nonce",i.nc),s.setAttribute("data-webpack",t+o),s.src=r,0!==s.src.indexOf(window.location.origin+"/")&&(s.crossOrigin="anonymous"),f[a]&&(s.integrity=f[a])}e[r]=[n];var h=(t,n)=>{s.onerror=s.onload=null,clearTimeout(p);var i=e[r];if(delete e[r],s.parentNode&&s.parentNode.removeChild(s),i&&i.forEach((e=>e(n))),t)return t(n)},p=setTimeout(h.bind(null,void 0,{type:"timeout",target:s}),12e4);s.onerror=h.bind(null,s.onerror),s.onload=h.bind(null,s.onload),c&&document.head.appendChild(s)}},i.r=e=>{"undefined"!=typeof Symbol&&Symbol.toStringTag&&Object.defineProperty(e,Symbol.toStringTag,{value:"Module"}),Object.defineProperty(e,"__esModule",{value:!0})},i.p="https://js-agent.newrelic.com/",(()=>{var e={38:0,788:0};i.f.j=(t,r)=>{var n=i.o(e,t)?e[t]:void 0;if(0!==n)if(n)r.push(n[2]);else{var o=new Promise(((r,i)=>n=e[t]=[r,i]));r.push(n[2]=o);var a=i.p+i.u(t),s=new Error;i.l(a,(r=>{if(i.o(e,t)&&(0!==(n=e[t])&&(e[t]=void 0),n)){var o=r&&("load"===r.type?"missing":r.type),a=r&&r.target&&r.target.src;s.message="Loading chunk "+t+" failed.\n("+o+": "+a+")",s.name="ChunkLoadError",s.type=o,s.request=a,n[1](s)}}),"chunk-"+t,t)}};var t=(t,r)=>{var n,o,[a,s,c]=r,u=0;if(a.some((t=>0!==e[t]))){for(n in s)i.o(s,n)&&(i.m[n]=s[n]);if(c)c(i)}for(t&&t(r);u<a.length;u++)o=a[u],i.o(e,o)&&e[o]&&e[o][0](),e[o]=0},r=self["webpackChunk:NRBA-1.285.0.PROD"]=self["webpackChunk:NRBA-1.285.0.PROD"]||[];r.forEach(t.bind(null,0)),r.push=t.bind(null,r.push.bind(r))})(),(()=>{"use strict";i(8374);var e=i(944),t=i(6344),r=i(9566);class n{agentIdentifier;constructor(){this.agentIdentifier=(0,r.LA)(16)}#e(t,...r){if("function"==typeof this.api?.[t])return this.api[t](...r);(0,e.R)(35,t)}addPageAction(e,t){return this.#e("addPageAction",e,t)}recordCustomEvent(e,t){return this.#e("recordCustomEvent",e,t)}setPageViewName(e,t){return this.#e("setPageViewName",e,t)}setCustomAttribute(e,t,r){return this.#e("setCustomAttribute",e,t,r)}noticeError(e,t){return this.#e("noticeError",e,t)}setUserId(e){return this.#e("setUserId",e)}setApplicationVersion(e){return this.#e("setApplicationVersion",e)}setErrorHandler(e){return this.#e("setErrorHandler",e)}addRelease(e,t){return this.#e("addRelease",e,t)}log(e,t){return this.#e("log",e,t)}}class o extends n{#e(t,...r){if("function"==typeof this.api?.[t])return this.api[t](...r);(0,e.R)(35,t)}start(){return this.#e("start")}finished(e){return this.#e("finished",e)}recordReplay(){return this.#e(t.G4.RECORD)}pauseReplay(){return this.#e(t.G4.PAUSE)}addToTrace(e){return this.#e("addToTrace",e)}setCurrentRouteName(e){return this.#e("setCurrentRouteName",e)}interaction(){return this.#e("interaction")}wrapLogger(e,t,r){return this.#e("wrapLogger",e,t,r)}}var a=i(860),s=i(9417);const c=Object.values(a.K7);function u(e){const t={};return c.forEach((r=>{t[r]=function(e,t){return!0===(0,s.gD)(t,"".concat(e,".enabled"))}(r,e)})),t}var d=i(8969);var l=i(1687),f=i(4234),h=i(5289),p=i(6154),g=i(5270),m=i(7767),v=i(6389);class b extends f.W{constructor(e,t,r=!0){super(e.agentIdentifier,t),this.auto=r,this.abortHandler=void 0,this.featAggregate=void 0,this.onAggregateImported=void 0,!1===e.init[this.featureName].autoStart&&(this.auto=!1),this.auto?(0,l.Ak)(e.agentIdentifier,t):this.ee.on("manual-start-all",(0,v.J)((()=>{(0,l.Ak)(e.agentIdentifier,this.featureName),this.auto=!0,this.importAggregator(e)})))}importAggregator(t,r={}){if(this.featAggregate||!this.auto)return;let n;this.onAggregateImported=new Promise((e=>{n=e}));const o=async()=>{let o;try{if((0,m.V)(this.agentIdentifier)){const{setupAgentSession:e}=await i.e(478).then(i.bind(i,6526));o=e(t)}}catch(t){(0,e.R)(20,t),this.ee.emit("internal-error",[t]),this.featureName===a.K7.sessionReplay&&this.abortHandler?.()}try{if(!this.#t(this.featureName,o))return(0,l.Ze)(this.agentIdentifier,this.featureName),void n(!1);const{lazyFeatureLoader:e}=await i.e(478).then(i.bind(i,6103)),{Aggregate:a}=await e(this.featureName,"aggregate");this.featAggregate=new a(t,r),t.runtime.harvester.initializedAggregates.push(this.featAggregate),n(!0)}catch(t){(0,e.R)(34,t),this.abortHandler?.(),(0,l.Ze)(this.agentIdentifier,this.featureName,!0),n(!1),this.ee&&this.ee.abort()}};p.RI?(0,h.GG)((()=>o()),!0):o()}#t(e,t){switch(e){case a.K7.sessionReplay:return(0,g.SR)(this.agentIdentifier)&&!!t;case a.K7.sessionTrace:return!!t;default:return!0}}}var y=i(6630);class w extends b{static featureName=y.T;constructor(e,t=!0){super(e,y.T,t),this.importAggregator(e)}}var R=i(384);var x=i(9908),E=i(2843),A=i(3878),T=i(782),S=i(1863);class N extends b{static featureName=T.T;constructor(e,t=!0){super(e,T.T,t),p.RI&&((0,E.u)((()=>(0,x.p)("docHidden",[(0,S.t)()],void 0,T.T,this.ee)),!0),(0,A.sp)("pagehide",(()=>(0,x.p)("winPagehide",[(0,S.t)()],void 0,T.T,this.ee))),this.importAggregator(e))}}var _=i(8154);class O extends b{static featureName=_.TZ;constructor(e,t=!0){super(e,_.TZ,t),p.RI&&document.addEventListener("securitypolicyviolation",(e=>{(0,x.p)(_.xV,["Generic/CSPViolation/Detected"],void 0,this.featureName,this.ee)})),this.importAggregator(e)}}var I=i(6774),P=i(3304);class j{constructor(e,t,r,n,i){this.name="UncaughtError",this.message="string"==typeof e?e:(0,P.A)(e),this.sourceURL=t,this.line=r,this.column=n,this.__newrelic=i}}function C(e){return H(e)?e:new j(void 0!==e?.message?e.message:e,e?.filename||e?.sourceURL,e?.lineno||e?.line,e?.colno||e?.col,e?.__newrelic)}function k(e){const t="Unhandled Promise Rejection: ";if(!e?.reason)return;if(H(e.reason)){try{e.reason.message.startsWith(t)||(e.reason.message=t+e.reason.message)}catch(e){}return C(e.reason)}const r=C(e.reason);return(r.message||"").startsWith(t)||(r.message=t+r.message),r}function L(e){if(e.error instanceof SyntaxError&&!/:\d+$/.test(e.error.stack?.trim())){const t=new j(e.message,e.filename,e.lineno,e.colno,e.error.__newrelic);return t.name=SyntaxError.name,t}return H(e.error)?e.error:C(e)}function H(e){return e instanceof Error&&!!e.stack}class M extends b{static featureName=I.T;#r=!1;constructor(e,r=!0){super(e,I.T,r);try{this.removeOnAbort=new AbortController}catch(e){}this.ee.on("internal-error",((e,t)=>{this.abortHandler&&(0,x.p)("ierr",[C(e),(0,S.t)(),!0,{},this.#r,t],void 0,this.featureName,this.ee)})),this.ee.on(t.G4.REPLAY_RUNNING,(e=>{this.#r=e})),p.gm.addEventListener("unhandledrejection",(e=>{this.abortHandler&&(0,x.p)("err",[k(e),(0,S.t)(),!1,{unhandledPromiseRejection:1},this.#r],void 0,this.featureName,this.ee)}),(0,A.jT)(!1,this.removeOnAbort?.signal)),p.gm.addEventListener("error",(e=>{this.abortHandler&&(0,x.p)("err",[L(e),(0,S.t)(),!1,{},this.#r],void 0,this.featureName,this.ee)}),(0,A.jT)(!1,this.removeOnAbort?.signal)),this.abortHandler=this.#n,this.importAggregator(e)}#n(){this.removeOnAbort?.abort(),this.abortHandler=void 0}}var D=i(8990);let K=1;const U="nr@id";function V(e){const t=typeof e;return!e||"object"!==t&&"function"!==t?-1:e===p.gm?0:(0,D.I)(e,U,(function(){return K++}))}function G(e){if("string"==typeof e&&e.length)return e.length;if("object"==typeof e){if("undefined"!=typeof ArrayBuffer&&e instanceof ArrayBuffer&&e.byteLength)return e.byteLength;if("undefined"!=typeof Blob&&e instanceof Blob&&e.size)return e.size;if(!("undefined"!=typeof FormData&&e instanceof FormData))try{return(0,P.A)(e).length}catch(e){return}}}var F=i(8139),B=i(7836),W=i(3434);const z={},q=["open","send"];function Z(t){var r=t||B.ee;const n=function(e){return(e||B.ee).get("xhr")}(r);if(void 0===p.gm.XMLHttpRequest)return n;if(z[n.debugId]++)return n;z[n.debugId]=1,(0,F.u)(r);var i=(0,W.YM)(n),o=p.gm.XMLHttpRequest,a=p.gm.MutationObserver,s=p.gm.Promise,c=p.gm.setInterval,u="readystatechange",d=["onload","onerror","onabort","onloadstart","onloadend","onprogress","ontimeout"],l=[],f=p.gm.XMLHttpRequest=function(t){const r=new o(t),a=n.context(r);try{n.emit("new-xhr",[r],a),r.addEventListener(u,(s=a,function(){var e=this;e.readyState>3&&!s.resolved&&(s.resolved=!0,n.emit("xhr-resolved",[],e)),i.inPlace(e,d,"fn-",y)}),(0,A.jT)(!1))}catch(t){(0,e.R)(15,t);try{n.emit("internal-error",[t])}catch(e){}}var s;return r};function h(e,t){i.inPlace(t,["onreadystatechange"],"fn-",y)}if(function(e,t){for(var r in e)t[r]=e[r]}(o,f),f.prototype=o.prototype,i.inPlace(f.prototype,q,"-xhr-",y),n.on("send-xhr-start",(function(e,t){h(e,t),function(e){l.push(e),a&&(g?g.then(b):c?c(b):(m=-m,v.data=m))}(t)})),n.on("open-xhr-start",h),a){var g=s&&s.resolve();if(!c&&!s){var m=1,v=document.createTextNode(m);new a(b).observe(v,{characterData:!0})}}else r.on("fn-end",(function(e){e[0]&&e[0].type===u||b()}));function b(){for(var e=0;e<l.length;e++)h(0,l[e]);l.length&&(l=[])}function y(e,t){return t}return n}var Y="fetch-",J=Y+"body-",X=["arrayBuffer","blob","json","text","formData"],Q=p.gm.Request,ee=p.gm.Response,te="prototype";const re={};function ne(e){const t=function(e){return(e||B.ee).get("fetch")}(e);if(!(Q&&ee&&p.gm.fetch))return t;if(re[t.debugId]++)return t;function r(e,r,n){var i=e[r];"function"==typeof i&&(e[r]=function(){var e,r=[...arguments],o={};t.emit(n+"before-start",[r],o),o[B.P]&&o[B.P].dt&&(e=o[B.P].dt);var a=i.apply(this,r);return t.emit(n+"start",[r,e],a),a.then((function(e){return t.emit(n+"end",[null,e],a),e}),(function(e){throw t.emit(n+"end",[e],a),e}))})}return re[t.debugId]=1,X.forEach((e=>{r(Q[te],e,J),r(ee[te],e,J)})),r(p.gm,"fetch",Y),t.on(Y+"end",(function(e,r){var n=this;if(r){var i=r.headers.get("content-length");null!==i&&(n.rxSize=i),t.emit(Y+"done",[null,r],n)}else t.emit(Y+"done",[e],n)})),t}var ie=i(7485),oe=i(5603);class ae{constructor(e){this.agentIdentifier=e}generateTracePayload(e){if(!this.shouldGenerateTrace(e))return null;var t=(0,oe.o)(this.agentIdentifier);if(!t)return null;var n=(t.accountID||"").toString()||null,i=(t.agentID||"").toString()||null,o=(t.trustKey||"").toString()||null;if(!n||!i)return null;var a=(0,r.ZF)(),s=(0,r.el)(),c=Date.now(),u={spanId:a,traceId:s,timestamp:c};return(e.sameOrigin||this.isAllowedOrigin(e)&&this.useTraceContextHeadersForCors())&&(u.traceContextParentHeader=this.generateTraceContextParentHeader(a,s),u.traceContextStateHeader=this.generateTraceContextStateHeader(a,c,n,i,o)),(e.sameOrigin&&!this.excludeNewrelicHeader()||!e.sameOrigin&&this.isAllowedOrigin(e)&&this.useNewrelicHeaderForCors())&&(u.newrelicHeader=this.generateTraceHeader(a,s,c,n,i,o)),u}generateTraceContextParentHeader(e,t){return"00-"+t+"-"+e+"-01"}generateTraceContextStateHeader(e,t,r,n,i){return i+"@nr=0-1-"+r+"-"+n+"-"+e+"----"+t}generateTraceHeader(e,t,r,n,i,o){if(!("function"==typeof p.gm?.btoa))return null;var a={v:[0,1],d:{ty:"Browser",ac:n,ap:i,id:e,tr:t,ti:r}};return o&&n!==o&&(a.d.tk=o),btoa((0,P.A)(a))}shouldGenerateTrace(e){return this.isDtEnabled()&&this.isAllowedOrigin(e)}isAllowedOrigin(e){var t=!1,r={};if((0,s.gD)(this.agentIdentifier,"distributed_tracing")&&(r=(0,s.D0)(this.agentIdentifier).distributed_tracing),e.sameOrigin)t=!0;else if(r.allowed_origins instanceof Array)for(var n=0;n<r.allowed_origins.length;n++){var i=(0,ie.D)(r.allowed_origins[n]);if(e.hostname===i.hostname&&e.protocol===i.protocol&&e.port===i.port){t=!0;break}}return t}isDtEnabled(){var e=(0,s.gD)(this.agentIdentifier,"distributed_tracing");return!!e&&!!e.enabled}excludeNewrelicHeader(){var e=(0,s.gD)(this.agentIdentifier,"distributed_tracing");return!!e&&!!e.exclude_newrelic_header}useNewrelicHeaderForCors(){var e=(0,s.gD)(this.agentIdentifier,"distributed_tracing");return!!e&&!1!==e.cors_use_newrelic_header}useTraceContextHeadersForCors(){var e=(0,s.gD)(this.agentIdentifier,"distributed_tracing");return!!e&&!!e.cors_use_tracecontext_headers}}var se=i(9300),ce=i(7295),ue=["load","error","abort","timeout"],de=ue.length,le=(0,R.dV)().o.REQ,fe=(0,R.dV)().o.XHR;const he="X-NewRelic-App-Data";class pe extends b{static featureName=se.T;constructor(e,t=!0){super(e,se.T,t),this.dt=new ae(e.agentIdentifier),this.handler=(e,t,r,n)=>(0,x.p)(e,t,r,n,this.ee);try{const e={xmlhttprequest:"xhr",fetch:"fetch",beacon:"beacon"};p.gm?.performance?.getEntriesByType("resource").forEach((t=>{if(t.initiatorType in e&&0!==t.responseStatus){const r={status:t.responseStatus},n={rxSize:t.transferSize,duration:Math.floor(t.duration),cbTime:0};ge(r,t.name),this.handler("xhr",[r,n,t.startTime,t.responseEnd,e[t.initiatorType]],void 0,a.K7.ajax)}}))}catch(e){}ne(this.ee),Z(this.ee),function(e,t,r,n){function i(e){var t=this;t.totalCbs=0,t.called=0,t.cbTime=0,t.end=R,t.ended=!1,t.xhrGuids={},t.lastSize=null,t.loadCaptureCalled=!1,t.params=this.params||{},t.metrics=this.metrics||{},e.addEventListener("load",(function(r){E(t,e)}),(0,A.jT)(!1)),p.lR||e.addEventListener("progress",(function(e){t.lastSize=e.loaded}),(0,A.jT)(!1))}function o(e){this.params={method:e[0]},ge(this,e[1]),this.metrics={}}function s(t,r){e.loader_config.xpid&&this.sameOrigin&&r.setRequestHeader("X-NewRelic-ID",e.loader_config.xpid);var i=n.generateTracePayload(this.parsedOrigin);if(i){var o=!1;i.newrelicHeader&&(r.setRequestHeader("newrelic",i.newrelicHeader),o=!0),i.traceContextParentHeader&&(r.setRequestHeader("traceparent",i.traceContextParentHeader),i.traceContextStateHeader&&r.setRequestHeader("tracestate",i.traceContextStateHeader),o=!0),o&&(this.dt=i)}}function c(e,r){var n=this.metrics,i=e[0],o=this;if(n&&i){var a=G(i);a&&(n.txSize=a)}this.startTime=(0,S.t)(),this.body=i,this.listener=function(e){try{"abort"!==e.type||o.loadCaptureCalled||(o.params.aborted=!0),("load"!==e.type||o.called===o.totalCbs&&(o.onloadCalled||"function"!=typeof r.onload)&&"function"==typeof o.end)&&o.end(r)}catch(e){try{t.emit("internal-error",[e])}catch(e){}}};for(var s=0;s<de;s++)r.addEventListener(ue[s],this.listener,(0,A.jT)(!1))}function u(e,t,r){this.cbTime+=e,t?this.onloadCalled=!0:this.called+=1,this.called!==this.totalCbs||!this.onloadCalled&&"function"==typeof r.onload||"function"!=typeof this.end||this.end(r)}function d(e,t){var r=""+V(e)+!!t;this.xhrGuids&&!this.xhrGuids[r]&&(this.xhrGuids[r]=!0,this.totalCbs+=1)}function l(e,t){var r=""+V(e)+!!t;this.xhrGuids&&this.xhrGuids[r]&&(delete this.xhrGuids[r],this.totalCbs-=1)}function f(){this.endTime=(0,S.t)()}function h(e,r){r instanceof fe&&"load"===e[0]&&t.emit("xhr-load-added",[e[1],e[2]],r)}function g(e,r){r instanceof fe&&"load"===e[0]&&t.emit("xhr-load-removed",[e[1],e[2]],r)}function m(e,t,r){t instanceof fe&&("onload"===r&&(this.onload=!0),("load"===(e[0]&&e[0].type)||this.onload)&&(this.xhrCbStart=(0,S.t)()))}function v(e,r){this.xhrCbStart&&t.emit("xhr-cb-time",[(0,S.t)()-this.xhrCbStart,this.onload,r],r)}function b(e){var t,r=e[1]||{};if("string"==typeof e[0]?0===(t=e[0]).length&&p.RI&&(t=""+p.gm.location.href):e[0]&&e[0].url?t=e[0].url:p.gm?.URL&&e[0]&&e[0]instanceof URL?t=e[0].href:"function"==typeof e[0].toString&&(t=e[0].toString()),"string"==typeof t&&0!==t.length){t&&(this.parsedOrigin=(0,ie.D)(t),this.sameOrigin=this.parsedOrigin.sameOrigin);var i=n.generateTracePayload(this.parsedOrigin);if(i&&(i.newrelicHeader||i.traceContextParentHeader))if(e[0]&&e[0].headers)s(e[0].headers,i)&&(this.dt=i);else{var o={};for(var a in r)o[a]=r[a];o.headers=new Headers(r.headers||{}),s(o.headers,i)&&(this.dt=i),e.length>1?e[1]=o:e.push(o)}}function s(e,t){var r=!1;return t.newrelicHeader&&(e.set("newrelic",t.newrelicHeader),r=!0),t.traceContextParentHeader&&(e.set("traceparent",t.traceContextParentHeader),t.traceContextStateHeader&&e.set("tracestate",t.traceContextStateHeader),r=!0),r}}function y(e,t){this.params={},this.metrics={},this.startTime=(0,S.t)(),this.dt=t,e.length>=1&&(this.target=e[0]),e.length>=2&&(this.opts=e[1]);var r,n=this.opts||{},i=this.target;"string"==typeof i?r=i:"object"==typeof i&&i instanceof le?r=i.url:p.gm?.URL&&"object"==typeof i&&i instanceof URL&&(r=i.href),ge(this,r);var o=(""+(i&&i instanceof le&&i.method||n.method||"GET")).toUpperCase();this.params.method=o,this.body=n.body,this.txSize=G(n.body)||0}function w(e,t){if(this.endTime=(0,S.t)(),this.params||(this.params={}),(0,ce.iW)(this.params))return;let n;this.params.status=t?t.status:0,"string"==typeof this.rxSize&&this.rxSize.length>0&&(n=+this.rxSize);const i={txSize:this.txSize,rxSize:n,duration:(0,S.t)()-this.startTime};r("xhr",[this.params,i,this.startTime,this.endTime,"fetch"],this,a.K7.ajax)}function R(e){const t=this.params,n=this.metrics;if(!this.ended){this.ended=!0;for(let t=0;t<de;t++)e.removeEventListener(ue[t],this.listener,!1);t.aborted||(0,ce.iW)(t)||(n.duration=(0,S.t)()-this.startTime,this.loadCaptureCalled||4!==e.readyState?null==t.status&&(t.status=0):E(this,e),n.cbTime=this.cbTime,r("xhr",[t,n,this.startTime,this.endTime,"xhr"],this,a.K7.ajax))}}function E(e,r){e.params.status=r.status;var n=function(e,t){var r=e.responseType;return"json"===r&&null!==t?t:"arraybuffer"===r||"blob"===r||"json"===r?G(e.response):"text"===r||""===r||void 0===r?G(e.responseText):void 0}(r,e.lastSize);if(n&&(e.metrics.rxSize=n),e.sameOrigin&&r.getAllResponseHeaders().indexOf(he)>=0){var i=r.getResponseHeader(he);i&&((0,x.p)(_.rs,["Ajax/CrossApplicationTracing/Header/Seen"],void 0,a.K7.metrics,t),e.params.cat=i.split(", ").pop())}e.loadCaptureCalled=!0}t.on("new-xhr",i),t.on("open-xhr-start",o),t.on("open-xhr-end",s),t.on("send-xhr-start",c),t.on("xhr-cb-time",u),t.on("xhr-load-added",d),t.on("xhr-load-removed",l),t.on("xhr-resolved",f),t.on("addEventListener-end",h),t.on("removeEventListener-end",g),t.on("fn-end",v),t.on("fetch-before-start",b),t.on("fetch-start",y),t.on("fn-start",m),t.on("fetch-done",w)}(e,this.ee,this.handler,this.dt),this.importAggregator(e)}}function ge(e,t){var r=(0,ie.D)(t),n=e.params||e;n.hostname=r.hostname,n.port=r.port,n.protocol=r.protocol,n.host=r.hostname+":"+r.port,n.pathname=r.pathname,e.parsedOrigin=r,e.sameOrigin=r.sameOrigin}const me={},ve=["pushState","replaceState"];function be(e){const t=function(e){return(e||B.ee).get("history")}(e);return!p.RI||me[t.debugId]++||(me[t.debugId]=1,(0,W.YM)(t).inPlace(window.history,ve,"-")),t}var ye=i(3738);const{He:we,bD:Re,d3:xe,Kp:Ee,TZ:Ae,Lc:Te,uP:Se,Rz:Ne}=ye;class _e extends b{static featureName=Ae;constructor(e,t=!0){super(e,Ae,t);if(!(0,m.V)(this.agentIdentifier))return void this.deregisterDrain();const r=this.ee;let n;be(r),this.eventsEE=(0,F.u)(r),this.eventsEE.on(Se,(function(e,t){this.bstStart=(0,S.t)()})),this.eventsEE.on(Te,(function(e,t){(0,x.p)("bst",[e[0],t,this.bstStart,(0,S.t)()],void 0,a.K7.sessionTrace,r)})),r.on(Ne+xe,(function(e){this.time=(0,S.t)(),this.startPath=location.pathname+location.hash})),r.on(Ne+Ee,(function(e){(0,x.p)("bstHist",[location.pathname+location.hash,this.startPath,this.time],void 0,a.K7.sessionTrace,r)}));try{n=new PerformanceObserver((e=>{const t=e.getEntries();(0,x.p)(we,[t],void 0,a.K7.sessionTrace,r)})),n.observe({type:Re,buffered:!0})}catch(e){}this.importAggregator(e,{resourceObserver:n})}}var Oe=i(2614);class Ie extends b{static featureName=t.TZ;#i;#o;constructor(e,r=!0){let n;super(e,t.TZ,r),this.replayRunning=!1,this.#o=e;try{n=JSON.parse(localStorage.getItem("".concat(Oe.H3,"_").concat(Oe.uh)))}catch(e){}(0,g.SR)(e.agentIdentifier)&&this.ee.on(t.G4.RECORD,(()=>this.#a())),this.#s(n)?(this.#i=n?.sessionReplayMode,this.#c()):this.importAggregator(e),this.ee.on("err",(e=>{this.replayRunning&&(this.errorNoticed=!0,(0,x.p)(t.G4.ERROR_DURING_REPLAY,[e],void 0,this.featureName,this.ee))})),this.ee.on(t.G4.REPLAY_RUNNING,(e=>{this.replayRunning=e}))}#s(e){return e&&(e.sessionReplayMode===Oe.g.FULL||e.sessionReplayMode===Oe.g.ERROR)||(0,g.Aw)(this.agentIdentifier)}#u=!1;async#c(e){if(!this.#u){this.#u=!0;try{const{Recorder:t}=await Promise.all([i.e(478),i.e(249)]).then(i.bind(i,8589));this.recorder??=new t({mode:this.#i,agentIdentifier:this.agentIdentifier,trigger:e,ee:this.ee,agentRef:this.#o}),this.recorder.startRecording(),this.abortHandler=this.recorder.stopRecording}catch(e){}this.importAggregator(this.#o,{recorder:this.recorder,errorNoticed:this.errorNoticed})}}#a(){this.featAggregate?this.featAggregate.mode!==Oe.g.FULL&&this.featAggregate.initializeRecording(Oe.g.FULL,!0):(this.#i=Oe.g.FULL,this.#c(t.Qb.API),this.recorder&&this.recorder.parent.mode!==Oe.g.FULL&&(this.recorder.parent.mode=Oe.g.FULL,this.recorder.stopRecording(),this.recorder.startRecording(),this.abortHandler=this.recorder.stopRecording))}}var Pe=i(3962);class je extends b{static featureName=Pe.TZ;constructor(e,t=!0){if(super(e,Pe.TZ,t),!p.RI||!(0,R.dV)().o.MO)return;const r=be(this.ee);Pe.tC.forEach((e=>{(0,A.sp)(e,(e=>{a(e)}),!0)}));const n=()=>(0,x.p)("newURL",[(0,S.t)(),""+window.location],void 0,this.featureName,this.ee);r.on("pushState-end",n),r.on("replaceState-end",n);try{this.removeOnAbort=new AbortController}catch(e){}(0,A.sp)("popstate",(e=>(0,x.p)("newURL",[e.timeStamp,""+window.location],void 0,this.featureName,this.ee)),!0,this.removeOnAbort?.signal);let i=!1;const o=new((0,R.dV)().o.MO)(((e,t)=>{i||(i=!0,requestAnimationFrame((()=>{(0,x.p)("newDom",[(0,S.t)()],void 0,this.featureName,this.ee),i=!1})))})),a=(0,v.s)((e=>{(0,x.p)("newUIEvent",[e],void 0,this.featureName,this.ee),o.observe(document.body,{attributes:!0,childList:!0,subtree:!0,characterData:!0})}),100,{leading:!0});this.abortHandler=function(){this.removeOnAbort?.abort(),o.disconnect(),this.abortHandler=void 0},this.importAggregator(e,{domObserver:o})}}var Ce=i(7378);const ke={},Le=["appendChild","insertBefore","replaceChild"];function He(e){const t=function(e){return(e||B.ee).get("jsonp")}(e);if(!p.RI||ke[t.debugId])return t;ke[t.debugId]=!0;var r=(0,W.YM)(t),n=/[?&](?:callback|cb)=([^&#]+)/,i=/(.*)\.([^.]+)/,o=/^(\w+)(\.|$)(.*)$/;function a(e,t){if(!e)return t;const r=e.match(o),n=r[1];return a(r[3],t[n])}return r.inPlace(Node.prototype,Le,"dom-"),t.on("dom-start",(function(e){!function(e){if(!e||"string"!=typeof e.nodeName||"script"!==e.nodeName.toLowerCase())return;if("function"!=typeof e.addEventListener)return;var o=(s=e.src,c=s.match(n),c?c[1]:null);var s,c;if(!o)return;var u=function(e){var t=e.match(i);if(t&&t.length>=3)return{key:t[2],parent:a(t[1],window)};return{key:e,parent:window}}(o);if("function"!=typeof u.parent[u.key])return;var d={};function l(){t.emit("jsonp-end",[],d),e.removeEventListener("load",l,(0,A.jT)(!1)),e.removeEventListener("error",f,(0,A.jT)(!1))}function f(){t.emit("jsonp-error",[],d),t.emit("jsonp-end",[],d),e.removeEventListener("load",l,(0,A.jT)(!1)),e.removeEventListener("error",f,(0,A.jT)(!1))}r.inPlace(u.parent,[u.key],"cb-",d),e.addEventListener("load",l,(0,A.jT)(!1)),e.addEventListener("error",f,(0,A.jT)(!1)),t.emit("new-jsonp",[e.src],d)}(e[0])})),t}const Me={};function De(e){const t=function(e){return(e||B.ee).get("promise")}(e);if(Me[t.debugId])return t;Me[t.debugId]=!0;var r=t.context,n=(0,W.YM)(t),i=p.gm.Promise;return i&&function(){function e(r){var o=t.context(),a=n(r,"executor-",o,null,!1);const s=Reflect.construct(i,[a],e);return t.context(s).getCtx=function(){return o},s}p.gm.Promise=e,Object.defineProperty(e,"name",{value:"Promise"}),e.toString=function(){return i.toString()},Object.setPrototypeOf(e,i),["all","race"].forEach((function(r){const n=i[r];e[r]=function(e){let i=!1;[...e||[]].forEach((e=>{this.resolve(e).then(a("all"===r),a(!1))}));const o=n.apply(this,arguments);return o;function a(e){return function(){t.emit("propagate",[null,!i],o,!1,!1),i=i||!e}}}})),["resolve","reject"].forEach((function(r){const n=i[r];e[r]=function(e){const r=n.apply(this,arguments);return e!==r&&t.emit("propagate",[e,!0],r,!1,!1),r}})),e.prototype=i.prototype;const o=i.prototype.then;i.prototype.then=function(...e){var i=this,a=r(i);a.promise=i,e[0]=n(e[0],"cb-",a,null,!1),e[1]=n(e[1],"cb-",a,null,!1);const s=o.apply(this,e);return a.nextPromise=s,t.emit("propagate",[i,!0],s,!1,!1),s},i.prototype.then[W.Jt]=o,t.on("executor-start",(function(e){e[0]=n(e[0],"resolve-",this,null,!1),e[1]=n(e[1],"resolve-",this,null,!1)})),t.on("executor-err",(function(e,t,r){e[1](r)})),t.on("cb-end",(function(e,r,n){t.emit("propagate",[n,!0],this.nextPromise,!1,!1)})),t.on("propagate",(function(e,r,n){this.getCtx&&!r||(this.getCtx=function(){if(e instanceof Promise)var r=t.context(e);return r&&r.getCtx?r.getCtx():this})}))}(),t}const Ke={},Ue="setTimeout",Ve="setInterval",Ge="clearTimeout",Fe="-start",Be=[Ue,"setImmediate",Ve,Ge,"clearImmediate"];function We(e){const t=function(e){return(e||B.ee).get("timer")}(e);if(Ke[t.debugId]++)return t;Ke[t.debugId]=1;var r=(0,W.YM)(t);return r.inPlace(p.gm,Be.slice(0,2),Ue+"-"),r.inPlace(p.gm,Be.slice(2,3),Ve+"-"),r.inPlace(p.gm,Be.slice(3),Ge+"-"),t.on(Ve+Fe,(function(e,t,n){e[0]=r(e[0],"fn-",null,n)})),t.on(Ue+Fe,(function(e,t,n){this.method=n,this.timerDuration=isNaN(e[1])?0:+e[1],e[0]=r(e[0],"fn-",this,n)})),t}const ze={};function qe(e){const t=function(e){return(e||B.ee).get("mutation")}(e);if(!p.RI||ze[t.debugId])return t;ze[t.debugId]=!0;var r=(0,W.YM)(t),n=p.gm.MutationObserver;return n&&(window.MutationObserver=function(e){return this instanceof n?new n(r(e,"fn-")):n.apply(this,arguments)},MutationObserver.prototype=n.prototype),t}const{TZ:Ze,d3:Ye,Kp:Je,$p:Xe,wW:$e,e5:Qe,tH:et,uP:tt,rw:rt,Lc:nt}=Ce;class it extends b{static featureName=Ze;constructor(e,t=!0){if(super(e,Ze,t),!p.RI)return;try{this.removeOnAbort=new AbortController}catch(e){}let r,n=0;const i=this.ee.get("tracer"),o=He(this.ee),a=De(this.ee),s=We(this.ee),c=Z(this.ee),u=this.ee.get("events"),d=ne(this.ee),l=be(this.ee),f=qe(this.ee);function h(e,t){l.emit("newURL",[""+window.location,t])}function g(){n++,r=window.location.hash,this[tt]=(0,S.t)()}function m(){n--,window.location.hash!==r&&h(0,!0);var e=(0,S.t)();this[Qe]=~~this[Qe]+e-this[tt],this[nt]=e}function v(e,t){e.on(t,(function(){this[t]=(0,S.t)()}))}this.ee.on(tt,g),a.on(rt,g),o.on(rt,g),this.ee.on(nt,m),a.on($e,m),o.on($e,m),this.ee.on("fn-err",((...t)=>{t[2]?.__newrelic?.[e.agentIdentifier]||(0,x.p)("function-err",[...t],void 0,this.featureName,this.ee)})),this.ee.buffer([tt,nt,"xhr-resolved"],this.featureName),u.buffer([tt],this.featureName),s.buffer(["setTimeout"+Je,"clearTimeout"+Ye,tt],this.featureName),c.buffer([tt,"new-xhr","send-xhr"+Ye],this.featureName),d.buffer([et+Ye,et+"-done",et+Xe+Ye,et+Xe+Je],this.featureName),l.buffer(["newURL"],this.featureName),f.buffer([tt],this.featureName),a.buffer(["propagate",rt,$e,"executor-err","resolve"+Ye],this.featureName),i.buffer([tt,"no-"+tt],this.featureName),o.buffer(["new-jsonp","cb-start","jsonp-error","jsonp-end"],this.featureName),v(d,et+Ye),v(d,et+"-done"),v(o,"new-jsonp"),v(o,"jsonp-end"),v(o,"cb-start"),l.on("pushState-end",h),l.on("replaceState-end",h),window.addEventListener("hashchange",h,(0,A.jT)(!0,this.removeOnAbort?.signal)),window.addEventListener("load",h,(0,A.jT)(!0,this.removeOnAbort?.signal)),window.addEventListener("popstate",(function(){h(0,n>1)}),(0,A.jT)(!0,this.removeOnAbort?.signal)),this.abortHandler=this.#n,this.importAggregator(e)}#n(){this.removeOnAbort?.abort(),this.abortHandler=void 0}}var ot=i(3333);class at extends b{static featureName=ot.TZ;constructor(e,t=!0){super(e,ot.TZ,t);const r=[e.init.page_action.enabled,e.init.performance.capture_marks,e.init.performance.capture_measures,e.init.user_actions.enabled,e.init.performance.resources.enabled];if(p.RI&&(e.init.user_actions.enabled&&(ot.Zp.forEach((e=>(0,A.sp)(e,(e=>(0,x.p)("ua",[e],void 0,this.featureName,this.ee)),!0))),ot.qN.forEach((e=>{const t=(0,v.s)((e=>{(0,x.p)("ua",[e],void 0,this.featureName,this.ee)}),500,{leading:!0});(0,A.sp)(e,t)}))),e.init.performance.resources.enabled&&p.gm.PerformanceObserver?.supportedEntryTypes.includes("resource"))){new PerformanceObserver((e=>{e.getEntries().forEach((e=>{(0,x.p)("browserPerformance.resource",[e],void 0,this.featureName,this.ee)}))})).observe({type:"resource",buffered:!0})}r.some((e=>e))?this.importAggregator(e):this.deregisterDrain()}}var st=i(993),ct=i(3785),ut=i(9414);class dt extends b{static featureName=st.TZ;constructor(e,t=!0){super(e,st.TZ,t);const r=this.ee;(0,ut.J)(r,p.gm.console,"log",{level:"info"}),(0,ut.J)(r,p.gm.console,"error",{level:"error"}),(0,ut.J)(r,p.gm.console,"warn",{level:"warn"}),(0,ut.J)(r,p.gm.console,"info",{level:"info"}),(0,ut.J)(r,p.gm.console,"debug",{level:"debug"}),(0,ut.J)(r,p.gm.console,"trace",{level:"trace"}),this.ee.on("wrap-logger-end",(function([e]){const{level:t,customAttributes:n}=this;(0,ct.R)(r,e,n,t)})),this.importAggregator(e)}}new class extends o{constructor(t){super(),p.gm?(this.features={},(0,R.bQ)(this.agentIdentifier,this),this.desiredFeatures=new Set(t.features||[]),this.desiredFeatures.add(w),this.runSoftNavOverSpa=[...this.desiredFeatures].some((e=>e.featureName===a.K7.softNav)),(0,d.j)(this,t,t.loaderType||"agent"),this.run()):(0,e.R)(21)}get config(){return{info:this.info,init:this.init,loader_config:this.loader_config,runtime:this.runtime}}run(){try{const t=u(this.agentIdentifier),r=[...this.desiredFeatures];r.sort(((e,t)=>a.P3[e.featureName]-a.P3[t.featureName])),r.forEach((r=>{if(!t[r.featureName]&&r.featureName!==a.K7.pageViewEvent)return;if(this.runSoftNavOverSpa&&r.featureName===a.K7.spa)return;if(!this.runSoftNavOverSpa&&r.featureName===a.K7.softNav)return;const n=function(e){switch(e){case a.K7.ajax:return[a.K7.jserrors];case a.K7.sessionTrace:return[a.K7.ajax,a.K7.pageViewEvent];case a.K7.sessionReplay:return[a.K7.sessionTrace];case a.K7.pageViewTiming:return[a.K7.pageViewEvent];default:return[]}}(r.featureName).filter((e=>!(e in this.features)));n.length>0&&(0,e.R)(36,{targetFeature:r.featureName,missingDependencies:n}),this.features[r.featureName]=new r(this)}))}catch(t){(0,e.R)(22,t);for(const e in this.features)this.features[e].abortHandler?.();const r=(0,R.Zm)();delete r.initializedAgents[this.agentIdentifier]?.api,delete r.initializedAgents[this.agentIdentifier]?.features,delete this.sharedAggregator;return r.ee.get(this.agentIdentifier).abort(),!1}}}({features:[pe,w,N,_e,Ie,O,M,at,dt,je,it],loaderType:"spa"})})()})();</script> <meta name="locale" content="Global"> <meta name="viewport" content="width=device-width"> <title> Workplace Conflict Resolution Success Stories & Case Studies | JAMS Pathways</title> <meta name="title" content="Workplace Conflict Resolution Success Stories & Case Studies | JAMS Pathways"/><meta name="description" content="Unlocking solutions, building trust in workplaces. Learn from real-world conflict resolution examples & case studies. "/><meta name="keywords" content="Conflict Resolution Success Stories"/><meta name="robots" content="index, follow"/><meta name="googlebot" content="index, follow"/><meta property="og:title" content="JAMS Pathways"/> <meta property="og:description" content="JAMS Pathways"/> <meta property="og:type" content=""/> <meta property="og:image" content=""/> <meta property="og:url" content=""/> <meta name="twitter:card" content=""/> <meta property="og:site_name" content=""/> <meta name="twitter:image:alt" content=""/> <link rel="canonical" href="https://www.jamspathways.com/successstories"/> <link rel="shortcut icon" href="/_assets/images/_core/favicon/favicon.ico" type="image/x-icon"> <link rel="apple-touch-icon" href="/_assets/images/_core/favicon/apple-touch-icon.png"> <link rel="apple-touch-icon" sizes="57x57" href="/_assets/images/_core/favicon/apple-touch-icon-57x57.png"> <link rel="apple-touch-icon" sizes="72x72" href="/_assets/images/_core/favicon/apple-touch-icon-72x72.png"> <link rel="apple-touch-icon" sizes="76x76" href="/_assets/images/_core/favicon/apple-touch-icon-76x76.png"> <link rel="apple-touch-icon" sizes="114x114" href="/_assets/images/_core/favicon/apple-touch-icon-114x114.png"> <link rel="apple-touch-icon" sizes="120x120" href="/_assets/images/_core/favicon/apple-touch-icon-120x120.png"> <link rel="apple-touch-icon" sizes="144x144" href="/_assets/images/_core/favicon/apple-touch-icon-144x144.png"> <link rel="apple-touch-icon" sizes="152x152" href="/_assets/images/_core/favicon/apple-touch-icon-152x152.png"> <link rel="apple-touch-icon" sizes="180x180" href="/_assets/images/_core/favicon/apple-touch-icon-180x180.png"> <link rel="preconnect" href="https://use.typekit.net" crossorigin /> <link rel="preconnect" href="https://p.typekit.net" crossorigin /> <link rel="preload" href="https://use.typekit.net/yeg4gnt.css" as="style" /> <link rel="stylesheet" href="https://use.typekit.net/yeg4gnt.css" /> <link rel="stylesheet" href="/_assets/css/global.css?v=8937172138"/> <link rel="stylesheet" href="/_assets/css/header.css?v=8937172138"/> <link rel="stylesheet" href="/_assets/css/footer.css?v=8937172138"/> <link rel="stylesheet" href="/_assets/css/fab.css?v=8937172138"/> <link rel="stylesheet" href="/_assets/css/modal.css?v=8937172138"/> <link rel="stylesheet" href="/_assets/css/breadcrumb.css?v=8937172138"/> <link rel="stylesheet" href="/_assets/css/hero-compact.css?v=8937172138"/> <link rel="stylesheet" href="/_assets/css/use-case.css?v=8937172138"/> <link rel="stylesheet" href="/_assets/css/quote.css?v=8937172138"/> <link rel="stylesheet" href="/_assets/css/book-free-call.css?v=8937172138"/> <link rel="stylesheet" href="/_assets/css/play-book.css?v=8937172138"/> <link rel="stylesheet" href="/_assets/css/lead-drawer.css?v=8937172138"/> <link rel="stylesheet" href="https://fonts.googleapis.com/css2?family=Material+Symbols+Outlined:opsz,wght,FILL,GRAD@48,400,0,0&display=swap"/> <link rel="stylesheet" href="/_assets/vendor/swiper-bundle.min.css"/> <link rel="stylesheet" href="/_assets/vendor/aos.min.css" />    <script> (function (w, d, s, l, i) { w[l] = w[l] || []; w[l].push({ "gtm.start": new Date().getTime(), event: "gtm.js" }); var f = d.getElementsByTagName(s)[0], j = d.createElement(s), dl = l != "dataLayer" ? "&l=" + l : ""; j.async = true; j.src = "https://www.googletagmanager.com/gtm.js?id=" + i + dl; f.parentNode.insertBefore(j, f); })(window, document, "script", "dataLayer", "GTM-M24MJ86Z"); </script>  </head> <body class="">  <noscript> <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-M24MJ86Z" height="0" width="0" style="display:none;visibility:hidden"></iframe> </noscript>  <header data-component="header" class="section header" x-data="header" @resize.window="resize" @scroll.window="scroll"> <div class="top-bar" x-ref="topBar" x-intersect:leave="stickyToggle(true)" x-intersect:enter.margin.full="stickyToggle(false)"> <nav class="top-bar-menu" role="navigation" aria-label="Secondary Navigation"> <ul id="secondary-menu" class="nav" label="Secondary Menu"> <li class="nav-item"> <a href="#" class="modal-trigger nav-link" data-modal="contact-form"> <span class="nav-icon"> <svg xmlns="http://www.w3.org/2000/svg" width="14" height="10" viewBox="0 0 14 10"> <path fill="currentColor" d="M1 10a.985.985 0 0 1-.33-.067l4.294-4.15L6.7 7.408a.456.456 0 0 0 .631-.008l1.745-1.68 4.431 4.147a.987.987 0 0 1-.48.132ZM0 8.994V1.159l4.285 4L.043 9.254A1 1 0 0 1 0 8.994Zm9.727-3.909L14 .959c0 .016-.011.031-.011.048v7.987c0 .03.008.059.005.086ZM.373.236A.991.991 0 0 1 1 0h12.027a.993.993 0 0 1 .5.147L7.01 6.443Z" data-name="Combined Shape"></path> </svg> </span> Send a message </a> </li> <li class="nav-item"> <a class="nav-link modal-trigger" href="#" data-modal="calendar-form"> <span class="nav-icon"> <svg xmlns="http://www.w3.org/2000/svg" width="14" height="14" viewBox="0 0 13.997 14"> <path fill="currentColor" d="M11.484 14c1.333 0 2.233-.938 2.5-2.577a1.6 1.6 0 0 0-.319-1.2l-.051-.048-1.939-1.534a1.6 1.6 0 0 0-2.006.077l-.836.791C7.091 9.113 4.59 6.855 4.466 5.19l.826-.871a1.6 1.6 0 0 0 .061-2L3.828.389A.233.233 0 0 0 3.77.335a1.6 1.6 0 0 0-1.2-.319C.938.283 0 1.183 0 2.516A11.484 11.484 0 0 0 11.484 14Z"> </path> </svg> </span> Schedule a call </a> </li> </ul> <a href="https://www.jamsadr.com/"> <img src="/_assets/images/jams-logo-white.svg" loading="eager" fetchpriority="auto" class="top-bar-jams-logo" width="76.56" height="48" alt="jams icon"> </a> </nav></div> <div class="main-header"> <div class="header-logo"> <a href="/" onclick="trackParser(this)" data-tracker-identifier="LOGO"> <img src="/_assets/images/_core/jams-pathways-circler-logo.png" width="248" height="40" alt="JAMS Pathways"> </a> </div> <div class="nav-toggle"> <button type="button" class="btn" x-refs="menuToggle" @click="menuToggle" id="btn-nav-toggle" aria-labelledby="toggle-label"> <span class="btn-bar"></span> <span class="sr-only" id="toggle-label">MENU</span> </button> </div> <nav class="main-header-menu" role="navigation" aria-label="Primary Navigation"> <ul id="primary-menu" class="nav" label="Primary Menu"> <li class="nav-item "><a class="nav-link" href="/"data-is-home-page = "true">Home</a></li><li class="nav-item has-sub"> <a class="nav-link" href="/services/">Services</a> <div class="sub-menu"> <ul class="nav sub-nav" aria-label="Sub Menu"> <li class="nav-item "><a class="nav-link" href="/services/conflict-resolution">Workplace Conflict Resolution & Prevention Program</a></li><li class="nav-item has-sub"><a class="nav-link" href="/services/trainingkeynotes">Optimal Workplace Performance Training & Keynotes</a> <div class="sub-menu"> <ul class="nav sub-nav" aria-label="Sub Menu"> <li class="nav-item"> <a href="/master-mediation-skills-for-quick-conflict-resolution" class="nav-link" x-on:mouseenter="closeSrcToggle" x-on:click="handleClick">Conflict Resolution 101</a> </li> <li class="nav-item"> <a href="/navigating-tension-in-the-workplace-training" class="nav-link" x-on:mouseenter="closeSrcToggle" x-on:click="handleClick">Navigating Workplace Tension</a> </li> <li class="nav-item"> <a href="/negotiation-101-training" class="nav-link" x-on:mouseenter="closeSrcToggle" x-on:click="handleClick">Negotiation Skills 101</a> </li> <li class="nav-item"> <a href="/psychological-safety-at-work-training" class="nav-link" x-on:mouseenter="closeSrcToggle" x-on:click="handleClick">Workplace Psychological Safety</a> </li> <li class="nav-item"> <a href="/improved-decision-making-training" class="nav-link" x-on:mouseenter="closeSrcToggle" x-on:click="handleClick">Improved Decision Making</a> </li> <li class="nav-item"> <a href="/how-to-lead-inclusive-workplaces-training" class="nav-link" x-on:mouseenter="closeSrcToggle" x-on:click="handleClick">Leading Inclusive Workplaces</a> </li> <li class="nav-item"> <a href="/how-to-run-effective-meetings-training" class="nav-link" x-on:mouseenter="closeSrcToggle" x-on:click="handleClick">How to Run Effective Meetings</a> </li> <li class="nav-item"> <a href="/transitioning-from-peer-to-manager-training" class="nav-link" x-on:mouseenter="closeSrcToggle" x-on:click="handleClick">Successfully Transitioning from Peer to Leader</a> </li> <li class="nav-item"> <a href="/effective-team-management-training" class="nav-link" x-on:mouseenter="closeSrcToggle" x-on:click="handleClick">How to Manage Effective Teams</a> </li> <li class="nav-item"> <a href="/neurodiversity-in-the-workplace-training" class="nav-link" x-on:mouseenter="closeSrcToggle" x-on:click="handleClick">Working with Workplace Neurodiversity</a> </li> </ul> </div> </li> </ul> </div></li><li class="nav-item "><a class="nav-link" href="/successstories">Case Studies</a></li><li class="nav-item has-sub"> <a class="nav-link" href="/about-us">About Us</a> <div class="sub-menu"> <ul class="nav sub-nav" aria-label="Sub Menu"> <li class="nav-item "><a class="nav-link" href="/contact-us">Contact Us</a></li><li class="nav-item "><a class="nav-link" href="/about-us">About Us</a></li> </ul> </div></li><li class="nav-item "><a class="nav-link" href="/team/">Team</a></li><li class="nav-item has-sub"> <a class="nav-link" href="/news-insights/">News & Insights</a> <div class="sub-menu"> <ul class="nav sub-nav" aria-label="Sub Menu"> <li class="nav-item "><a class="nav-link" href="/news-insights/category/in-the-media">In the Media</a></li> </ul> </div></li><li class="nav-item has-sub"> <a class="nav-link" href="/resources/">Resources</a> <div class="sub-menu"> <ul class="nav sub-nav" aria-label="Sub Menu"> <li class="nav-item "><a class="nav-link" href="/guidebook-library">Guidebook Library</a></li><li class="nav-item "><a class="nav-link" href="/faqs/">FAQ</a></li><li class="nav-item "><a class="nav-link" href="/media-contact">Media Contact</a></li><li class="nav-item "><a class="nav-link" href="/glossary/">Conflict Resolution Key Terms</a></li> </ul> </div></li> </ul></nav> <details class="search-dropdown" @click.outside="closeSrcToggle" x-ref="srcToggle"> <summary class="trigger" @click.stop="srcTrigger"> <svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" stroke="currentColor" width="23" height="23" aria-hidden="true" > <path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M21 21l-6-6m2-5a7 7 0 11-14 0 7 7 0 0114 0z" > </path> </svg> </summary> <div class="body"> <form class="search-form" id="form-search" action="/search"> <div class="form-group"> <input type="search" id="input-search" name="q" class="input search-input" placeholder="Search Site" autocomplete="off" x-ref="srInput" autofocus /> <button type="submit" class="btn search-submit" id="btn-search-submit" aria-label="Search Site" > <svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" stroke="currentColor" width="20" height="20" aria-hidden="true" > <path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M21 21l-6-6m2-5a7 7 0 11-14 0 7 7 0 0114 0z" > </path> </svg> </button> </div> </form> </div> </details> <span class="material-symbols-outlined hidden-icon">expand_more</span> <a href="https://www.jamsadr.com/"> <img src="/_assets/images/jams-logo-blue.svg" loading="eager" fetchpriority="auto" class="header-jams-logo" width="62.96" height="40" alt="jams icon"> </a> </div></header> <main class="main" id="main-content" data-template-label="Use Cases"> <div data-component="breadcrumb" class="breadcrumb"> <div class="container"> <nav aria-label="breadcrumb"> <ol class="breadcrumb-list"> <li class="breadcrumb-item"> <a href="/"> Home </a> </li><li class="breadcrumb-item active" aria-current="page"> <span> JAMS Pathways Success Stories </span> </li> </ol> </nav> </div></div><section class="section section-hero transparent-bg" data-component="hero-compact"> <div class="hero-content"> <div class="container"> <div class="hero-media"> <picture> <source media="(max-width: 767px)" srcset="/_assets/images/success-stories/success-hero.jpg"> <source media="(min-width: 768px)" srcset="/_assets/images/success-stories/success-hero.jpg"> <img src="/_assets/images/success-stories/success-hero.jpg" loading="eager" fetchpriority="auto" class="none parallax-image hero-center" alt="success stories"/> </picture> </div> <div class="hero-header"> <h2 class="heading h2 hero-title"> They did it, so can you.</h2> <div data-component="text" class="body-1 hero-desc"><div class="text-atom body-1 text-center "> We’ve helped organizations across many industries—from higher education, to healthcare, to insurance, to government and more—manage conflict and improve team performance.</div></div> <h1 class="heading h4 hero-subtitle"> Check out recent conflict resolution & training success stories</h1> </div> </div> </div></section><section class="section section-case" data-component="use-case"> <div class="wrapper"> <div x-data="useCase" class="case-container"> <div class="case-studies-filter"> <label for="caseStudyCategory"> <span class="material-symbols-outlined"> tune </span> <span>Filter by</span> </label> <select name="caseStudyCategory" id="caseStudyCategory" x-bind="categoryChange"> <option value="All" selected="">All</option> <option value="Healthcare">Healthcare</option><option value="Higher Education">Higher Education</option><option value="Government">Government</option><option value="Insurance ">Insurance </option><option value="Federal Government">Federal Government</option> </select> </div> <div class="nav-tabs-container"> <button x-bind="leftArrowTrigger" class="tab-nav-scroll-btn prev" @click="goPrev"><span class="material-symbols-outlined"> arrow_back </span></button> <button x-bind="rightArrowTrigger" class="tab-nav-scroll-btn next " @click="goNext"><span class="material-symbols-outlined"> arrow_forward </span></button> <div class="tab-navs" x-bind="scroller"> <div class="container"> <nav> <button id="bullying-and-harassment" x-bind="trigger" x-init="tab = $el.id" data-category="Healthcare"> <div class="button-cover"> <h4 class="heading h4 " title="Bullying and Harassment"> Bullying and Harassment</h4> <div class="text-atom body-3 text-left "> Healthcare</div> </div> </button> <button id="leadership-change" x-bind="trigger" data-category="Higher Education"> <div class="button-cover"> <h4 class="heading h4 " title="Leadership Change"> Leadership Change</h4> <div class="text-atom body-3 text-left "> Higher Education</div> </div> </button> <button id="embracing-diversity" x-bind="trigger" data-category="Government"> <div class="button-cover"> <h4 class="heading h4 " title="Embracing Diversity"> Embracing Diversity</h4> <div class="text-atom body-3 text-left "> Government</div> </div> </button> <button id="de-escalating-conflict" x-bind="trigger" data-category="Insurance "> <div class="button-cover"> <h4 class="heading h4 " title="De-escalating Conflict"> De-escalating Conflict</h4> <div class="text-atom body-3 text-left "> Insurance </div> </div> </button> <button id="mediation-and-negotiation-skill-building" x-bind="trigger" data-category="Federal Government"> <div class="button-cover"> <h4 class="heading h4 " title="Mediation and Negotiation Skill Building"> Mediation and Negotiation Skill Building</h4> <div class="text-atom body-3 text-left "> Federal Government</div> </div> </button> <button id="facilitated-dialogue" x-bind="trigger" data-category="Higher Education"> <div class="button-cover"> <h4 class="heading h4 " title="Facilitated Dialogue"> Facilitated Dialogue</h4> <div class="text-atom body-3 text-left "> Higher Education</div> </div> </button> <button id="leadership-training-" x-bind="trigger" data-category="Healthcare"> <div class="button-cover"> <h4 class="heading h4 " title="Leadership Training "> Leadership Training </h4> <div class="text-atom body-3 text-left "> Healthcare</div> </div> </button> </nav> </div> </div> </div> <div class="cases" x-effect="calcWidth" @resize.window="calcWidth"> <div class="container"> <template data-target="bullying-and-harassment" data-category="Healthcare" x-bind="target"> <div class="tab-cover" data-index="bullying-and-harassment"> <div class="item" data-icon="location_on"> <div class="content" x-bind="aos"> <div class="tag-cover"> <div class="tag-item"> <div class="text-atom body-2 text-left tag"> Industry:</div> <h3 class="heading h3 tag-title" size="3"> <span class="icon material-symbols-outlined">ecg_heart</span> Healthcare </h3> </div> <div class="tag-item"> <div class="text-atom body-2 text-left tag"> JAMS Pathways Program Duration:</div> <h4 class="heading h4 tag-sub" size="4"> <span class="icon material-symbols-outlined">schedule</span> 6 months </h4> </div> </div> </div> </div> <div class="item" data-icon="exclamation"> <div class="content" x-bind="aos"> <h4 class="heading h4 underline article-title"> The Problem</h4> <div class="text-atom body-2 text-left paragraph"> Team members alleged bullying and harassment and disagreed about how management handled past incidents. The unresolved situation resulted in low morale, an unhealthy work culture, lack of trust and increased employee turnover.</div> </div> <div class="image"> <img src="/_assets/images/success-stories/success-hc-1.jpg" alt="Healthcare" loading="eager" fetchpriority="auto"/> </div> </div> <div class="item" data-icon="cognition"> <div class="content" x-bind="aos"> <h4 class="heading h4 underline article-title"> Pathways' Solution</h4> <div class="text-atom body-2 text-left sub-title"> A customized, multi-phased facilitation program</div> <ul class="step-list" title="Step" style="--title:'Step'"> <li><p class="text-atom body-2 text-left paragraph"> Voluntary, confidential interviews with team members to understand the core issues and culture. </p></li> <li><p class="text-atom body-2 text-left paragraph"> Designed a custom plan to create psychological safety and engage everyone in finding a solution.</p></li> <li><p class="text-atom body-2 text-left paragraph"> Workshops consisting of instruction, skill-building and discussion focused on the core issues as gleaned from the interviews. Team members practiced tools to navigate difficult conversations so a restorative process could begin. A rejuvenated staff engaged in problem-solving sessions that resulted in concrete steps to correct past problems and set a course for a brighter future.</p></li> <li><p class="text-atom body-2 text-left paragraph"> Facilitated conversations to rebuild trust and repair relationships among colleagues and the constituencies they serve. Public commitment to the agreements reached during the prior step.</p></li> </ul> </div> <div class="image"> <img src="/_assets/images/success-stories/success-hc-2.jpg" alt="Pathways' Solution" loading="eager" fetchpriority="auto"/> </div> </div> <div class="item" data-icon="done"> <div class="content" x-bind="aos"> <h4 class="heading h4 underline article-title"> The Results</h4> <ul class="done-icon"> <li><p class="text-atom body-2 text-left paragraph"> Repaired trust</p></li> <li><p class="text-atom body-2 text-left paragraph"> Rebuilt relationships</p></li> <li><p class="text-atom body-2 text-left paragraph"> Bullying and harassment replaced with mutual respect</p></li> <li><p class="text-atom body-2 text-left paragraph"> More productive work environment</p></li> </ul> </div> <div class="image"> <img src="/_assets/images/success-stories/success-hc-3.jpg" alt="Healthcare" loading="eager" fetchpriority="auto"/> </div> </div> </div> </template> <template data-target="leadership-change" data-category="Higher Education" x-bind="target"> <div class="tab-cover" data-index="leadership-change"> <div class="item" data-icon="location_on"> <div class="content" x-bind="aos"> <div class="tag-cover"> <div class="tag-item"> <div class="text-atom body-2 text-left tag"> Industry:</div> <h3 class="heading h3 tag-title" size="3"> <span class="icon material-symbols-outlined">school</span> Higher Education </h3> </div> <div class="tag-item"> <div class="text-atom body-2 text-left tag"> JAMS Pathways Program Duration:</div> <h4 class="heading h4 tag-sub" size="4"> <span class="icon material-symbols-outlined">schedule</span> 8 months </h4> </div> </div> </div> </div> <div class="item" data-icon="exclamation"> <div class="content" x-bind="aos"> <h4 class="heading h4 underline article-title"> The Problem</h4> <div class="text-atom body-2 text-left paragraph"> New leadership inherited a culture of conflict between existing leaders and team members. Lacking confidence and trust that new leaders would improve the work environment, team members became disengaged, putting the organization’s mission at risk.</div> </div> <div class="image"> <img src="/_assets/images/success-stories/success-highered-1.jpg" alt="Higher Education" loading="eager" fetchpriority="auto"/> </div> </div> <div class="item" data-icon="cognition"> <div class="content" x-bind="aos"> <h4 class="heading h4 underline article-title"> Pathways' Solution</h4> <div class="text-atom body-2 text-left sub-title"> A customized, multi-phased facilitation program</div> <ul class="step-list" title="Step" style="--title:'Step'"> <li><p class="text-atom body-2 text-left paragraph"> Voluntary, confidential group meetings, one-on-one interviews with leadership and team representatives, and review of documents and emails uncovered core issues and revealed possible obstacles to progress.</p></li> <li><p class="text-atom body-2 text-left paragraph"> Designed a custom plan to improve communications, including training needed, key participants in conversations and sequence of events. </p></li> <li><p class="text-atom body-2 text-left paragraph"> In-person and virtual workshops laid the foundation for facilitated conversations by building the skills to have difficult conversations, navigate differences and move forward productively. Using those skills, facilitated conversations, acknowledged leadership mistakes and discussed how to move forward. By involving leadership and team members in a collaborative process, we created a safe environment to resolve current issues and prevent new ones.</p></li> <li><p class="text-atom body-2 text-left paragraph"> Participants reflected on their JAMS Pathways journey and prepared for a new beginning. A final report included lessons learned, key takeaways and a roadmap for the future. </p></li> </ul> </div> <div class="image"> <img src="/_assets/images/success-stories/success-highered-2.jpg" alt="Higher Education" loading="eager" fetchpriority="auto"/> </div> </div> <div class="item" data-icon="done"> <div class="content" x-bind="aos"> <h4 class="heading h4 underline article-title"> The Results</h4> <ul class="done-icon"> <li><p class="text-atom body-2 text-left paragraph"> A safe environment to discuss difficult issues</p></li> <li><p class="text-atom body-2 text-left paragraph"> Trust in new leadership</p></li> <li><p class="text-atom body-2 text-left paragraph"> A rejuvenated team ready to focus on their mission</p></li> </ul> </div> <div class="image"> <img src="/_assets/images/success-stories/success-highered-3.jpg" alt="Higher Education" loading="eager" fetchpriority="auto"/> </div> </div> </div> </template> <template data-target="embracing-diversity" data-category="Government" x-bind="target"> <div class="tab-cover" data-index="embracing-diversity"> <div class="item" data-icon="location_on"> <div class="content" x-bind="aos"> <div class="tag-cover"> <div class="tag-item"> <div class="text-atom body-2 text-left tag"> Industry:</div> <h3 class="heading h3 tag-title" size="3"> <span class="icon material-symbols-outlined">account_balance</span> Government </h3> </div> <div class="tag-item"> <div class="text-atom body-2 text-left tag"> JAMS Pathways Program Duration:</div> <h4 class="heading h4 tag-sub" size="4"> <span class="icon material-symbols-outlined">schedule</span> Two days training plus advance conversations </h4> </div> </div> </div> </div> <div class="item" data-icon="exclamation"> <div class="content" x-bind="aos"> <h4 class="heading h4 underline article-title"> The Problem</h4> <div class="text-atom body-2 text-left paragraph"> Transportation authority requested conflict resolution and communication skills training for team with complex personalities, biases, generational differences and DE&I issues.</div> </div> <div class="image"> <img src="/_assets/images/success-stories/success-dei-1.jpg" alt="Government" loading="eager" fetchpriority="auto"/> </div> </div> <div class="item" data-icon="cognition"> <div class="content" x-bind="aos"> <h4 class="heading h4 underline article-title"> Pathways' Solution</h4> <div class="text-atom body-2 text-left sub-title"> Two-day training program</div> <ul class="step-list" title="Step" style="--title:'Step'"> <li><p class="text-atom body-2 text-left paragraph"> Voluntary, confidential conversations with team leaders about specific situations, concerns and goals.</p></li> <li><p class="text-atom body-2 text-left paragraph"> Designed a custom, interactive two-day workshop using real and hypothetical situations. </p></li> <li><p class="text-atom body-2 text-left paragraph"> Through instruction and role-playing scenarios, employees learned skills to communicate and resolve conflicts with people with different communication styles and life experiences.</p></li> <li><p class="text-atom body-2 text-left paragraph"> Debrief and discussion between JAMS and company representatives regarding how to make the changes more permanent.</p></li> </ul> </div> <div class="image"> <img src="/_assets/images/success-stories/success-dei-2.jpg" alt="Publishing" loading="eager" fetchpriority="auto"/> </div> </div> <div class="item" data-icon="done"> <div class="content" x-bind="aos"> <h4 class="heading h4 underline article-title"> The Results</h4> <ul class="done-icon"> <li><p class="text-atom body-2 text-left paragraph"> Improved collaboration</p></li> <li><p class="text-atom body-2 text-left paragraph"> Better productivity</p></li> <li><p class="text-atom body-2 text-left paragraph"> Bullying and harassment replaced by respect</p></li> <li><p class="text-atom body-2 text-left paragraph"> An open and inclusive workplace</p></li> </ul> </div> <div class="image"> <img src="/_assets/images/success-stories/success-dei-3.jpg" alt="Publishing" loading="eager" fetchpriority="auto"/> </div> </div> </div> </template> <template data-target="de-escalating-conflict" data-category="Insurance " x-bind="target"> <div class="tab-cover" data-index="de-escalating-conflict"> <div class="item" data-icon="location_on"> <div class="content" x-bind="aos"> <div class="tag-cover"> <div class="tag-item"> <div class="text-atom body-2 text-left tag"> Industry:</div> <h3 class="heading h3 tag-title" size="3"> <span class="icon material-symbols-outlined">shield</span> Insurance </h3> </div> <div class="tag-item"> <div class="text-atom body-2 text-left tag"> JAMS Pathways Program Duration:</div> <h4 class="heading h4 tag-sub" size="4"> <span class="icon material-symbols-outlined">schedule</span> Two to three weeks of preparation followed by one day of training </h4> </div> </div> </div> </div> <div class="item" data-icon="exclamation"> <div class="content" x-bind="aos"> <h4 class="heading h4 underline article-title"> The Problem</h4> <div class="text-atom body-2 text-left paragraph"> The organization requested training to help team members enhance communication and address escalated conflicts and a lack of knowledge on about how to handle difficult conversations.</div> </div> <div class="image"> <img src="/_assets/images/success-stories/success-insurance-1.jpg" alt="Insurance" loading="eager" fetchpriority="auto"/> </div> </div> <div class="item" data-icon="cognition"> <div class="content" x-bind="aos"> <h4 class="heading h4 underline article-title"> Pathways' Solution</h4> <div class="text-atom body-2 text-left sub-title"> One-day training program</div> <ul class="step-list" title="Step" style="--title:'Step'"> <li><p class="text-atom body-2 text-left paragraph"> Meetings with team leaders to discuss their needs plus a voluntary, anonymous and confidential survey to gain insight into participants’ current challenges.</p></li> <li><p class="text-atom body-2 text-left paragraph"> Designed a one-day custom training session to fit the client’s needs.</p></li> <li><p class="text-atom body-2 text-left paragraph"> On training day, a morning session introduced tools, tips and techniques for difficult conversations. The afternoon session put these into practice through roleplaying scenarios.</p></li> </ul> </div> <div class="image"> <img src="/_assets/images/success-stories/success-insurance-2.jpg" alt="Insurance" loading="eager" fetchpriority="auto"/> </div> </div> <div class="item" data-icon="done"> <div class="content" x-bind="aos"> <h4 class="heading h4 underline article-title"> The Results</h4> <ul class="done-icon"> <li><p class="text-atom body-2 text-left paragraph"> Increased confidence</p></li> <li><p class="text-atom body-2 text-left paragraph"> Stronger skills</p></li> <li><p class="text-atom body-2 text-left paragraph"> Team empowered to manage challenges</p></li> </ul> </div> <div class="image"> <img src="/_assets/images/success-stories/success-insurance-3.jpg" alt="Insurance" loading="eager" fetchpriority="auto"/> </div> </div> </div> </template> <template data-target="mediation-and-negotiation-skill-building" data-category="Federal Government" x-bind="target"> <div class="tab-cover" data-index="mediation-and-negotiation-skill-building"> <div class="item" data-icon="location_on"> <div class="content" x-bind="aos"> <div class="tag-cover"> <div class="tag-item"> <div class="text-atom body-2 text-left tag"> Industry</div> <h3 class="heading h3 tag-title" size="3"> <span class="icon material-symbols-outlined">menu_book</span> Federal Government </h3> </div> <div class="tag-item"> <div class="text-atom body-2 text-left tag"> JAMS Pathways Program Duration:</div> <h4 class="heading h4 tag-sub" size="4"> <span class="icon material-symbols-outlined">schedule</span> A training program spanning several days, including preparation time </h4> </div> </div> </div> </div> <div class="item" data-icon="exclamation"> <div class="content" x-bind="aos"> <h4 class="heading h4 underline article-title"> The Problem</h4> <div class="text-atom body-2 text-left paragraph"> A federal agency sought training in dispute resolution, mediation and negotiation to enhance the professional skills of its team and boost their confidence when mediating.</div> </div> <div class="image"> <img src="/_assets/images/blog/success-govt-1.jpg" alt="" loading="eager" fetchpriority="auto"/> </div> </div> <div class="item" data-icon="cognition"> <div class="content" x-bind="aos"> <h4 class="heading h4 underline article-title"> Pathways' Solution</h4> <div class="text-atom body-2 text-left sub-title"> A training program spanning several days, including preparation time</div> <ul class="step-list" title="Step" style="--title:'Step'"> <li><p class="text-atom body-2 text-left paragraph"> <p><strong>Understanding the Needs:</strong> Leadership meetings were conducted to discuss challenges and expectations.</p></p></li> <li><p class="text-atom body-2 text-left paragraph"> <p><strong>Curriculum Design: </strong>A custom, multi-day interactive training program was developed to meet client expectations, featuring the following curriculum:</p> <p>• Fundamentals of interest-based negotiation and how these lessons apply to mediation</p> <p>• Techniques for setting the stage for productive mediation, with a focus on the importance and methods of thorough preparation</p> <p>• Methods to maximize the mediation process, from initial stages through bargaining and evaluating options</p> <p>• Strategies for the final phases of mediation, including late-stage tactics, common pitfalls to avoid and settlement strategies</p></p></li> <li><p class="text-atom body-2 text-left paragraph"> <p><strong>Interactive Training:</strong> The Pathways team delivered instructions and introduced tools, tips and techniques for effective mediation and negotiation. The training included facilitated group discussions and experiential learning through the fishbowl technique and role-playing scenarios.</p></p></li> </ul> </div> <div class="image"> <img src="/_assets/images/blog/success-govt-3.jpg" alt="" loading="eager" fetchpriority="auto"/> </div> </div> <div class="item" data-icon="done"> <div class="content" x-bind="aos"> <h4 class="heading h4 underline article-title"> The Results</h4> <ul class="done-icon"> <li><p class="text-atom body-2 text-left paragraph"> The training program was designed not merely for skill development, but to foster a culture of understanding and effective communication within the agency. Feedback underscored the program’s effectiveness in equipping the team with the necessary skills and confidence for real-world application </p></li> <li><p class="text-atom body-2 text-left paragraph"> Participants built a robust foundation in mediation and negotiation principles, enriched by the trainers' extensive experience.</p></li> <li><p class="text-atom body-2 text-left paragraph"> The team gained confidence in their capabilities to lead a mediation efficiently.</p></li> <li><p class="text-atom body-2 text-left paragraph"> The interactive approach of the training facilitated hands-on learning, which was particularly beneficial during breakout sessions.</p></li> <li><p class="text-atom body-2 text-left paragraph"> Active participation in mediation practice provided a realistic preview of actual mediation scenarios.</p></li> </ul> </div> <div class="image"> <img src="/_assets/images/blog/success-govt-2.jpg" alt="" loading="eager" fetchpriority="auto"/> </div> </div> </div> </template> <template data-target="facilitated-dialogue" data-category="Higher Education" x-bind="target"> <div class="tab-cover" data-index="facilitated-dialogue"> <div class="item" data-icon="location_on"> <div class="content" x-bind="aos"> <div class="tag-cover"> <div class="tag-item"> <div class="text-atom body-2 text-left tag"> Industry</div> <h3 class="heading h3 tag-title" size="3"> <span class="icon material-symbols-outlined">school</span> Higher Education </h3> </div> <div class="tag-item"> <div class="text-atom body-2 text-left tag"> JAMS Pathways Program Duration:</div> <h4 class="heading h4 tag-sub" size="4"> <span class="icon material-symbols-outlined">schedule</span> 1 month </h4> </div> </div> </div> </div> <div class="item" data-icon="location_on"> <div class="content" x-bind="aos"> <h4 class="heading h4 underline article-title"> The Problem</h4> <div class="text-atom body-2 text-left paragraph"> A conflict involving two counselors at a higher education institution prompted leadership to request a facilitated dialogue aimed at resolving the issue and paving the way for effective future collaboration.</div> </div> <div class="image"> <img src="/_assets/images/success-stories/facilitated-dialogue-1.jpg" alt="" loading="eager" fetchpriority="auto"/> </div> </div> <div class="item" data-icon="cognition"> <div class="content" x-bind="aos"> <h4 class="heading h4 underline article-title"> Pathways' Solution</h4> <div class="text-atom body-2 text-left sub-title"> A customized, multi-phased facilitation program spanning one month</div> <ul class="step-list" title="Step" style="--title:'Step'"> <li><p class="text-atom body-2 text-left paragraph"> <p><strong>Needs Assessment</strong><br/> The facilitator met with leadership to discuss their needs and the desired outcomes.</p></p></li> <li><p class="text-atom body-2 text-left paragraph"> <p><strong>Individual Consultations</strong><br/> The facilitator met individually with each counselor to understand their perspectives on the conflict and to discuss the best-case scenario for moving forward.</p> <p>Following these meetings, the facilitator brought the parties together, creating a safe space for them to discuss the conflict and its impact on their work mission, work environment and mental health.</p></p></li> </ul> </div> <div class="image"> <img src="/_assets/images/success-stories/facilitated-dialogue-2.jpg" alt="" loading="eager" fetchpriority="auto"/> </div> </div> <div class="item" data-icon="done"> <div class="content" x-bind="aos"> <h4 class="heading h4 underline article-title"> The Results</h4> <ul class="done-icon"> <li><p class="text-atom body-2 text-left paragraph"> <strong>Conflict Resolution:</strong> The dispute was fully resolved.</p></li> <li><p class="text-atom body-2 text-left paragraph"> <strong>Agreed Practices:</strong> Both parties agreed on a set of working practices to ensure smooth collaboration and prevent misunderstandings, such as turning on cameras during video calls and holding specific meetings with agreed-upon stakeholders.</p></li> <li><p class="text-atom body-2 text-left paragraph"> <strong>Action Plan:</strong> Leadership received an action plan that the counseling department wished to implement moving forward.</p></li> <li><p class="text-atom body-2 text-left paragraph"> <strong>Renewed Focus:</strong> The counseling department was able to return its focus to its core mission of assisting students.</p></li> </ul> </div> <div class="image"> <img src="/_assets/images/success-stories/facilitated-dialogue-3.jpg" alt="" loading="eager" fetchpriority="auto"/> </div> </div> </div> </template> <template data-target="leadership-training-" data-category="Healthcare" x-bind="target"> <div class="tab-cover" data-index="leadership-training-"> <div class="item" data-icon="location_on"> <div class="content" x-bind="aos"> <div class="tag-cover"> <div class="tag-item"> <div class="text-atom body-2 text-left tag"> Industry:</div> <h3 class="heading h3 tag-title" size="3"> <span class="icon material-symbols-outlined">ecg_heart</span> Healthcare </h3> </div> <div class="tag-item"> <div class="text-atom body-2 text-left tag"> JAMS Pathways Program Duration:</div> <h4 class="heading h4 tag-sub" size="4"> <span class="icon material-symbols-outlined">schedule</span> A multi-day training meeting the specific needs of leadership and trainees </h4> </div> </div> </div> </div> <div class="item" data-icon="location_on"> <div class="content" x-bind="aos"> <h4 class="heading h4 underline article-title"> The Problem</h4> <div class="text-atom body-2 text-left paragraph"> Department director with responsibility for diversity, equity and inclusion (DEI) for a public research university hospital sought two training sessions with topics including DEI, bias, difficult conversations, providing feedback and psychological safety.</div> </div> <div class="image"> <img src="/_assets/images/success-stories/leadership-training-1.jpg" alt="Leadership training" loading="eager" fetchpriority="auto"/> </div> </div> <div class="item" data-icon="cognition"> <div class="content" x-bind="aos"> <h4 class="heading h4 underline article-title"> Pathways' Solution</h4> <div class="text-atom body-2 text-left sub-title"> </div> <ul class="step-list" title="Step" style="--title:'Step'"> <li><p class="text-atom body-2 text-left paragraph"> Meetings with department leadership to discuss existing challenges and identify areas of improvement.</p></li> <li><p class="text-atom body-2 text-left paragraph"> Designed a two-day interactive training to fit client needs within the delivery of healthcare.</p></li> <li><p class="text-atom body-2 text-left paragraph"> The Pathways team provided instruction and introduced tools, tips and techniques for mediation and negotiation. The team also facilitated group discussions and learning using role-playing scenarios allowing trainees to apply skills to their daily work.</p></li> </ul> </div> <div class="image"> <img src="/_assets/images/success-stories/leadership-training-2.jpg" alt="Healthcare training" loading="eager" fetchpriority="auto"/> </div> </div> <div class="item" data-icon="done"> <div class="content" x-bind="aos"> <h4 class="heading h4 underline article-title"> The Results</h4> <ul class="done-icon"> <li><p class="text-atom body-2 text-left paragraph"> Participants engaged in deep discussion about policies and procedures that impacted underrepresented minorities.</p></li> <li><p class="text-atom body-2 text-left paragraph"> Revised structures for input from diverse candidates and residents were instituted because of the progress attained during the sessions.</p></li> <li><p class="text-atom body-2 text-left paragraph"> Leadership began a process of changing procedures for scheduling time between leaders and subordinates within the department.</p></li> </ul> </div> <div class="image"> <img src="/_assets/images/success-stories/leadership-training-3.jpg" alt="DEI training" loading="eager" fetchpriority="auto"/> </div> </div> </div> </template> </div> </div> </div> </div></section><section class="section section-quote" data-component="quote"> <div class="container dir-col"> <div class="slider-cover"> <div class="quote-slider-pagination swiper-pagination"></div> <div class="quote-slider" data-aos="fade-up" data-aos-delay="150"> <div class="swiper-wrapper"> <div class="swiper-slide"> <div class="quote-container"> <div class="quote-sign"> <svg xmlns="http://www.w3.org/2000/svg" preserveAspectRatio="xMidYMid meet" fill="currentColor" viewBox="5 7 14 10" width="57" height="41"> <path d="M0 0h24v24H0z" fill="none"></path> <path d="M6 17h3l2-4V7H5v6h3zm8 0h3l2-4V7h-6v6h3z"></path> </svg> </div> <div class="quote-content"> <div class="text-atom body-1 text-center quote-text"> <b>This class was very beneficial and informative.</B> The information that was provided was helpful for work and home to improve the communication and understanding between people.</div> <div class="text-atom body-3 text-center quote-author"> Team member, Regional public transportation authority</div> </div> </div> </div> </div> </div> </div> </div></section><section class="section section-book-free-call" data-component="book-free-call"> <div class="bfc-content"> <div class="bfc-media transparent-bg"> <img src="/_assets/images/book-free-call-bg.jpg" loading = "lazy" fetchpriority = "auto" class="none parallax-image" alt="Book Free Call Image"> </div> <div class="container dir-col"> <div class="bfc-header"> <h4 class="heading h4 bfc-eyebrow" > Start Your Journey Now</h4> <h3 class="heading h3 bfc-title underline" > Book a Free Discovery Call</h3> <div class="text-atom body-2 text-center bfc-desc" > Restore workplace unity and maximize employee performance.<br> Book a discovery call today.</div> <a href="#" data-modal="calendar-form" data-pdf-type="" class="btn btn-primary bfc-cta modal-trigger" onclick="trackParser(this)" data-tracker-identifier="CTA" aria-label="Schedule Your Call" target="_self" > SCHEDULE YOUR CALL </a> </div> <div class="bfc-bullet"> <div class="bfc-box-icon"> <img src="/_assets/images/bfc.svg" loading="eager" fetchpriority="auto" alt="book free call bullet icon" width="132" height="132"> </div> <h4 class="heading h4 bfc-box-title underline" > Customized Client Solutions</h4> <div class="text-atom body-1 text-center bfc-box-desc" > There’s no one way to run a healthy organization, and our pricing is as customized as our approach. Let’s talk about your needs.</div> </div> </div> </div></section> <section class="section section-play-book" data-component="play-book"> <div class="container dir-col"> <div class="play-book-content"> <div class="play-book-header"> <h4 class="heading h4 pre-title" > Download our streamlined guide</h4> <h2 class="heading h2 play-book-title" > The Leader's Blueprint to Managing Conflict</h2> <h4 class="heading h4 play-book-subtitle" > In this practical, step-by-step playbook, our experienced facilitators explain how to efficiently resolve workplace conflict to create unity and drive mission-focused success. </h4> <button data-modal="lead-magnet" data-pdf-type="blueprint" class="btn btn-secondary icon-enable modal-trigger" aria-label="Info Text" target="_self" data-modal-title="The Leader's Blueprint to Managing Conflict" data-modal-bg-image="/_assets/images/lead_magnet_modal_bg_1.png" data-tracker-identifier="CTA" id="lead-magnet-trigger-button"> DOWNLOAD YOUR FREE GUIDE <span class="button-icon"> <svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24"> <path d="M85.255-870.126l4.727-4.727-4.727-4.727-1.565,1.572,2.038,2.038H80.6v2.235h5.13L83.69-871.7Zm.048,7.271a11.668,11.668,0,0,1-4.665-.943,12.125,12.125,0,0,1-3.818-2.572,12.126,12.126,0,0,1-2.572-3.817,11.662,11.662,0,0,1-.943-4.665,11.715,11.715,0,0,1,.943-4.685,12.016,12.016,0,0,1,2.571-3.808,12.228,12.228,0,0,1,3.817-2.565,11.643,11.643,0,0,1,4.665-.945,11.7,11.7,0,0,1,4.686.944,12.115,12.115,0,0,1,3.809,2.564,12.112,12.112,0,0,1,2.564,3.808,11.7,11.7,0,0,1,.945,4.686,11.644,11.644,0,0,1-.945,4.666,12.23,12.23,0,0,1-2.565,3.818,12.016,12.016,0,0,1-3.808,2.572A11.712,11.712,0,0,1,85.3-862.855Z" transform="translate(-73.304 886.855)" fill="currentColor"></path> </svg> </span> </button> </div> <div class="play-book-media"> <img src="/_assets/images/lead_magnet_playbook_1.png" loading = "lazy" fetchpriority = "auto" class="none" alt="play-book"> </div> </div> </div></section> <section class="section" data-component="lead-drawer"> <div class="lead-drawer " :class="open && 'visible'" data-component="lead-drawer" x-data="leaddrawer" data-visible-after="20" data-visible-after-time="10"> <div class="container lead-drawer-container"> <div class="lead-drawer-content"> <h3 class="heading h3 lead-drawer-title"> Get the exclusive e-book for FREE!</h3> <button data-modal="lead-magnet" data-pdf-type="leaders-blueprint" class="btn btn-link inverse icon-enable modal-trigger" onclick="trackParser(this)" data-tracker-identifier="CTA" aria-label="Open Download E-book Modal" target="_self" data-modal-title="The Leaders Blueprint to Managing Conflict"> DOWNLOAD NOW <span class="button-icon"> <svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24"> <path d="M85.255-870.126l4.727-4.727-4.727-4.727-1.565,1.572,2.038,2.038H80.6v2.235h5.13L83.69-871.7Zm.048,7.271a11.668,11.668,0,0,1-4.665-.943,12.125,12.125,0,0,1-3.818-2.572,12.126,12.126,0,0,1-2.572-3.817,11.662,11.662,0,0,1-.943-4.665,11.715,11.715,0,0,1,.943-4.685,12.016,12.016,0,0,1,2.571-3.808,12.228,12.228,0,0,1,3.817-2.565,11.643,11.643,0,0,1,4.665-.945,11.7,11.7,0,0,1,4.686.944,12.115,12.115,0,0,1,3.809,2.564,12.112,12.112,0,0,1,2.564,3.808,11.7,11.7,0,0,1,.945,4.686,11.644,11.644,0,0,1-.945,4.666,12.23,12.23,0,0,1-2.565,3.818,12.016,12.016,0,0,1-3.808,2.572A11.712,11.712,0,0,1,85.3-862.855Z" transform="translate(-73.304 886.855)" fill="currentColor"></path> </svg> </span> </button> </div> <div class="lead-drawer-image"> <img src="/_assets/images/lead-drawer_blueprint.png" loading="eager" fetchpriority="auto" class="none" alt="blueprint"/> <button class="btn btn-link lead-drawer-close" @click="close"> <svg xmlns="http://www.w3.org/2000/svg" width="21.179" height="21" viewBox="0 0 21.179 21"><path d="m18.922 20.214-8.333-8.333-8.332 8.333a.977.977 0 0 1-1.382-1.381L9.208 10.5.875 2.168A.977.977 0 0 1 2.257.786l8.332 8.333L18.922.786a.977.977 0 0 1 1.381 1.382L11.97 10.5l8.332 8.333a.977.977 0 1 1-1.381 1.381Z" fill="#012169" stroke="rgba(0,0,0,0)"></path></svg> </button> </div> </div> </div></section> </main> <div data-component="fab" class="fab"> <div class="fab-trigger"> <img src="/_assets/images/question-icon.png" loading="eager" fetchpriority="auto" alt="Fab question icon" width="35" height="40" /> </div> <div class="fab-item tooltip modal-trigger" data-tooltip-pos="left" data-tooltip-length="fit" data-tooltip="Schedule a call" data-modal="calendar-form" > <svg xmlns="http://www.w3.org/2000/svg" width="28" height="28" viewBox="0 0 13.997 14" > <path fill="currentColor" d="M11.484 14c1.333 0 2.233-.938 2.5-2.577a1.6 1.6 0 0 0-.319-1.2l-.051-.048-1.939-1.534a1.6 1.6 0 0 0-2.006.077l-.836.791C7.091 9.113 4.59 6.855 4.466 5.19l.826-.871a1.6 1.6 0 0 0 .061-2L3.828.389A.233.233 0 0 0 3.77.335a1.6 1.6 0 0 0-1.2-.319C.938.283 0 1.183 0 2.516A11.484 11.484 0 0 0 11.484 14Z" ></path> </svg> </div> <div class="fab-item tooltip modal-trigger" data-tooltip-pos="left" data-tooltip-length="fit" data-tooltip="Contact form" data-modal="contact-form" > <svg xmlns="http://www.w3.org/2000/svg" width="28" height="20" viewBox="0 0 14 10" > <path fill="currentColor" d="M1 10a.985.985 0 0 1-.33-.067l4.294-4.15L6.7 7.408a.456.456 0 0 0 .631-.008l1.745-1.68 4.431 4.147a.987.987 0 0 1-.48.132ZM0 8.994V1.159l4.285 4L.043 9.254A1 1 0 0 1 0 8.994Zm9.727-3.909L14 .959c0 .016-.011.031-.011.048v7.987c0 .03.008.059.005.086ZM.373.236A.991.991 0 0 1 1 0h12.027a.993.993 0 0 1 .5.147L7.01 6.443Z" ></path> </svg> </div> <div class="fab-shadow"></div></div> <footer data-component="footer" class="section footer"> <div class="container dir-col">  <div class="footer-top"> <div class="newsletter-title"> Get Updates Straight to Your Inbox </div> <div class="newsletter-desc"> Subscribe for valuable tips, insights and news on workplace performance, conflict resolution and team unity. </div> <form action="/subscribe" method="get" class="newsletter-form"> <div class="form-row"> <input type="email" required name="email" id="input-newsletter-email" placeholder="Email" class="input" autocomplete="email" aria-required="true"> <input type="submit" class="btn btn-secondary" value="SUBMIT" id="btn-newsletter-submit"> </div> <label>Don't worry, we won't flood your inbox!</label> </form></div> <div class="footer-middle"> <div class="footer-logo"> <a href="https://www.jamsadr.com/" onclick="trackParser(this)" data-tracker-identifier="LOGO"> <img src="/_assets/images/jams-logo.svg" width="170" height="107.995" alt="jams logo"> </a> </div> <div class="footer-address"> <div class="f-mail"> <span class="icon"> <svg xmlns="http://www.w3.org/2000/svg" width="14" height="10" viewBox="0 0 14 10"> <path fill="currentColor" d="M1 10a.985.985 0 0 1-.33-.067l4.294-4.15L6.7 7.408a.456.456 0 0 0 .631-.008l1.745-1.68 4.431 4.147a.987.987 0 0 1-.48.132ZM0 8.994V1.159l4.285 4L.043 9.254A1 1 0 0 1 0 8.994Zm9.727-3.909L14 .959c0 .016-.011.031-.011.048v7.987c0 .03.008.059.005.086ZM.373.236A.991.991 0 0 1 1 0h12.027a.993.993 0 0 1 .5.147L7.01 6.443Z" data-name="Combined Shape"></path> </svg> </span> <p><a href="mailto:info@jamspathways.com" style="font-weight: 500; text-decoration: unset;">info@jamspathways.com</a></p> </div> <div class="f-address"> <span class="icon"> <svg xmlns="http://www.w3.org/2000/svg" xml:space="preserve" width="16" height="16" viewBox="0 0 395.71 395.71"> <path fill="currentColor" d="M197.849 0C122.131 0 60.531 61.609 60.531 137.329c0 72.887 124.591 243.177 129.896 250.388l4.951 6.738a3.064 3.064 0 0 0 2.471 1.255 3.08 3.08 0 0 0 2.486-1.255l4.948-6.738c5.308-7.211 129.896-177.501 129.896-250.388C335.179 61.609 273.569 0 197.849 0zm0 88.138c27.13 0 49.191 22.062 49.191 49.191 0 27.115-22.062 49.191-49.191 49.191-27.114 0-49.191-22.076-49.191-49.191 0-27.129 22.076-49.191 49.191-49.191z"> </path> </svg> </span> <p>18881 Von Karman Ave. <br/>Suite 350 <br/>Irvine, CA 92612</p> </div> </div>  <div class="footer-nav"> <nav aria-label="footer nav" class="nav-footer"> <ul class="nav" role="list"> <li class="nav-item" role="listitem"><a class="nav-link" href="/services/" target="_self">Services</a></li><li class="nav-item" role="listitem"><a class="nav-link" href="/successstories" target="_self">Use Cases</a></li><li class="nav-item" role="listitem"><a class="nav-link" href="/about-us" target="_self">About Us</a></li><li class="nav-item" role="listitem"><a class="nav-link" href="/team/" target="_self">Team</a></li><li class="nav-item" role="listitem"><a class="nav-link" href="/contact-us" target="_self">Contact</a></li><li class="nav-item" role="listitem"><a class="nav-link" href="/resources/" target="_self">Resources</a></li> </ul> </nav> </div> <div class="footer-right-nav"> <nav aria-label="footer nav" class="nav-footer"> <ul class="nav" role="list"> <li class="nav-item" role="listitem"><a class="nav-link" href="/privacy-center" target="_self">Privacy Policy</a></li><li class="nav-item" role="listitem"><a class="nav-link" href="/terms-of-service" target="_self">Terms of Service</a></li><li class="nav-item" role="listitem"><a class="nav-link" href="https://www.jamsadr.com/careers/" target="_self">Careers</a></li><li class="nav-item" role="listitem"><a class="nav-link" href="/sitemap" target="_self">Site Map</a></li><li class="nav-item" role="listitem"><a class="nav-link" href="/neutrality" target="_self">Neutrality</a></li> </ul> </nav> <nav aria-label="Social icons" class="nav-social"> <ul class="nav" role="list"> <li class="nav-item" role="listitem"> <a class="nav-link" href="https://www.linkedin.com/showcase/jams-pathways/" data-provider="Linkedin" target="_blank"> <span class="social-icon"> <svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" aria-labelledby="icon-linkedin-title" viewBox="0 0 448 512"> <path fill="currentColor" d="M100.28 448H7.4V148.9h92.88zM53.79 108.1C24.09 108.1 0 83.5 0 53.8a53.79 53.79 0 0 1 107.58 0c0 29.7-24.1 54.3-53.79 54.3zM447.9 448h-92.68V302.4c0-34.7-.7-79.2-48.29-79.2-48.29 0-55.69 37.7-55.69 76.7V448h-92.78V148.9h89.08v40.8h1.3c12.4-23.5 42.69-48.3 87.88-48.3 94 0 111.28 61.9 111.28 142.3V448z"> </path> </svg> </span> </a> </li> <li class="nav-item" role="listitem"> <a class="nav-link" href="https://twitter.com/JAMSADR" data-provider="Twiter" target="_blank"> <span class="social-icon"> <svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 512 512"> <path fill="currentColor" d="M389.2 48h70.6L305.6 224.2 487 464H345L233.7 318.6 106.5 464H35.8L200.7 275.5 26.8 48H172.4L272.9 180.9 389.2 48zM364.4 421.8h39.1L151.1 88h-42L364.4 421.8z"> </path> </svg> </span> </a> </li> <li class="nav-item" role="listitem"> <a class="nav-link" href="https://www.youtube.com/@jamspathways" data-provider="Youtube" target="_blank"> <span class="social-icon"> <svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" aria-labelledby="icon-youtube-title" viewBox="0 0 576 512"> <path fill="currentColor" d="M549.655 124.083c-6.281-23.65-24.787-42.276-48.284-48.597C458.781 64 288 64 288 64S117.22 64 74.629 75.486c-23.497 6.322-42.003 24.947-48.284 48.597-11.412 42.867-11.412 132.305-11.412 132.305s0 89.438 11.412 132.305c6.281 23.65 24.787 41.5 48.284 47.821C117.22 448 288 448 288 448s170.78 0 213.371-11.486c23.497-6.321 42.003-24.171 48.284-47.821 11.412-42.867 11.412-132.305 11.412-132.305s0-89.438-11.412-132.305zm-317.51 213.508V175.185l142.739 81.205-142.739 81.201z"> </path> </svg> </span> </a> </li> </ul> </nav> <div class="pathways-logo"> <a href="" onclick="trackParser(this)" data-tracker-identifier="LOGO" class="white-filter"> <img src="/_assets/images/_core/pathways-logo.svg" width="247.94697" height="40" alt="pathways logo"> </a> </div></div> </div> </div> <div class="disclaimer" id="disclaimer"> <div class="container dir-col"> <div class="disclaimer-text"> <p><strong>Disclaimer</strong></p> <p>This website is not a solicitation for business. All content on the JAMS Pathways website is intended to provide general information about JAMS Pathways and an opportunity for interested persons to contact JAMS Pathways. The content of this website is not offered as legal advice or legal opinion and it should not be relied upon for any specific situation. JAMS Pathways neutrals, facilitators, and trainers are not engaged in the practice of law and no attorney client relationship is intended. This website is for informational purposes only and does not constitute a complete description of JAMS Pathways services. While JAMS Pathways endeavors to keep the information updated and correct, JAMS Pathways makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, or reliability of the information contained in this website. <a title="For More Info" href="/disclaimer">FOR MORE INFO</a></p> </div> </div> </div> <div class="footer-bottom"> <div class="container"> <span class="copyright-icon"> <svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16"> <path fill="#ffffff" d="M8 1a7 7 0 1 1-7 7 7 7 0 0 1 7-7Zm0 15a8 8 0 1 0-8-8 8 8 0 0 0 8 8Zm2.122-5.878a3 3 0 1 1 0-4.244.5.5 0 1 0 .706-.706 4 4 0 1 0 0 5.656.5.5 0 0 0-.706-.706Z"> </path> </svg> </span> JAMS PATHWAYS 2024 <a class="evidon-notice-link"> </a> </div> </div></footer> <div class="modal modal-large no-padding form-modal" role="dialog" aria-modal="true" id="calendar-form" data-component="modal" hidden> <span class="material-symbols-outlined close close-trigger">close</span> <div class="modal-body"> <div class="meetings-iframe-container" data-src="https://meetings.hubspot.com/jams-pathways/discovery-call?embed=true"></div> <script type="text/javascript" src="https://static.hsappstatic.net/MeetingsEmbed/ex/MeetingsEmbedCode.js"></script> </div></div> <div class="modal modal-medium no-padding" role="dialog" aria-modal="true" id="lead-magnet" data-component="modal" hidden> <span class="material-symbols-outlined close close-trigger">close</span> <div class="modal-body"> <div class="popup-form"> <div class="form-wrapper"> <div class="form-cover"> <header class="modal-header"> <h3 class="heading h3 " > Get our exclusive e-book for free!</h3> </header> <div class="form-subtext"> <h4 class="heading h4 text-center" > The Leader's Blueprint to Managing Conflict.</h4> </div> <iframe class="hidden-target" name="hidden-target"></iframe> <form name="lead-menagement" id="form-lead-menagement" action="/_config/hubspot/lead-magnet-form-hubspot-proxy.aspx" method="post" class="lead-menagement validate-form" target="hidden-target" data-component="validation" data-tracker-identifier="LEADMAGNET"> <input type="hidden" class="hubspotutk-cookie" id="hubspotutk-cookie" name="hubspotutk-cookie"> <input type="hidden" id="requested_pdf__cloned_" name="requested_pdf__cloned_" /> <div class="form-container no-column"> <div class="form-row"> <label for="name" data-required="true" class="sr-only"> Name </label> <input type="text" name="name" id="name" autocomplete="name" inputmode="text" placeholder="Full Name *" aria-invalid="false" aria-labelledby="Name" aria-describedby="Name" aria-required="true" required data-message-error="Please enter name." pattern="[^0-9]+" /> </div> <div class="form-row"> <label for="email" class="sr-only" data-required="true">Email</label> <input type="email" name="email" id="email" autocomplete="email" inputmode="email" placeholder="Email *" required aria-invalid="false" aria-labelledby="Email" aria-describedby="Email" aria-required="true" data-message-error="Please enter a valid email address" /> </div> <div class="form-row"> <label for="company" class="sr-only" data-required="true">Company</label> <input type="text" name="company" id="company" autocomplete="company" inputmode="text" placeholder="Company *" required aria-invalid="false" aria-labelledby="Company" aria-describedby="Company" data-message-error="Please enter company." /> </div> <div class="form-row"> <label for="job-title" class="sr-only" data-required="true">Job Title</label> <input type="text" name="job-title" id="job-title" autocomplete="job-title" inputmode="text" placeholder="Job Title *" required aria-invalid="false" aria-labelledby="Job title" aria-describedby="Job title" data-message-error="Please enter job title." /> </div> <div class="form-row"> <label for="industrytype" class="sr-only"> Industry Type </label> <select name="industry_type" id="industrytype" aria-labelledby="Industry Type" aria-describedby="Industry Type" required data-message-error="Please select industry type."> <option value="" selected="true" disabled="disabled">Industry Type *</option> <option value="Accounting">Accounting</option> <option value="Administration & Office Support">Administration & Office Support</option> <option value="Banking & Financial Services">Banking & Financial Services</option> <option value="Call Center & Customer Service">Call Center & Customer Service</option> <option value="Community Services & Development">Community Services & Development</option> <option value="Construction">Construction</option> <option value="Consulting & Strategy">Consulting & Strategy</option> <option value="Design & Architecture">Design & Architecture</option> <option value="Education & Training">Education & Training</option> <option value="Engineering">Engineering</option> <option value="Farming, Animals & Conservation">Farming, Animals & Conservation</option> <option value="Government & Defense">Government & Defense</option> <option value="Healthcare & Medical|">Healthcare & Medical|</option> <option value="Hospitality & Tourism">Hospitality & Tourism</option> <option value="Human Resources & Recruitment">Human Resources & Recruitment</option> <option value="Information & Communication Technology">Information & Communication Technology</option> <option value="Insurance & Superannuation">Insurance & Superannuation</option> <option value="Legal">Legal</option> <option value="Manufacturing, Transport & Logistics">Manufacturing, Transport & Logistics </option> <option value="Mining, Resources & Energy">Mining, Resources & Energy</option> <option value="NGOs & Non-profits">NGOs & Non-profits</option> <option value="Real Estate & Property">Real Estate & Property</option> <option value="Retail & Consumer Products">Retail & Consumer Products</option> <option value="Sales">Sales</option> <option value="Science & Technology">Science & Technology</option> <option value="Sport & Recreation">Sport & Recreation</option> <option value="Trades & Services">Trades & Services</option> <option value="Other">Other</option> </select> </div> <div class="form-row"> <label for="howdidyouhearaboutus" class="sr-only"> How did you hear about us? </label> <select name="how_did_you_hear_about_us" id="howdidyouhearaboutus" aria-labelledby="How did you hear about us?" aria-describedby="How did you hear about us?" required x-on:change="handleDropdownChange($event)" data-message-error="Please select how did you hear about us."> <option value="" selected="true" disabled="disabled">How did you hear about us? *</option> <option value="Google | Bing">Google | Bing</option> <option value="Social media (LinkedIn)">Social Media</option> <option value="Online advertisement (specify platform or type please)">Advertisement</option> <option value="Referral from a friend or colleague">Referral</option> <option value="Email newsletter or marketing campaign">Marketing Email</option> <option value="Website/blog referral (specify if possible, e.g., specific website or blog)">Blog | Newsletter</option> <option value="Trade show or event">Trade Show</option> <option value="Other">Other</option> </select> </div> <div class="form-row" style="display: none;" id="tell_us_more" x-show="showTellUsMore"> <input id="tell_us_more" name="tell_us_more" placeholder="Tell us more" type="text" class="hs-input" inputmode="text" value="" /> </div> <div class="form-row"> <div class="recaptcha-container"> <div title="recaptcha" class="g-recaptcha" data-callback="checkRecaptchaLeadMagnet" data-sitekey="6LfNtacnAAAAAOOYBCpvLvo1qdlKjijyC5Mn6ZEp"> </div> </div> </div> <div class="form-row center"> <button class="btn btn-primary submit-button lead-menagement" aria-label="SUBMIT" target="_self" type="submit" disabled> GET MY FREE E-BOOK </button> </div> </div> </form> <img src="/_assets/images/lead_magnet_modal_bg_1.png" loading = "eager" fetchpriority = "auto" class="form-bg" alt="Lead Magnet Modal Background"> </div> <div class="thankyou-cover" hidden> <div class="check-icon"> <span class="icon material-symbols-outlined">done</span> </div> <header class="modal-header"> <h3 class="heading h3 " > Success!</h3> </header> <div class="form-subtext"> <h4 class="heading h4 text-center" > You will receive our exclusive e-book in your mailbox shortly.</h4> </div> <div class="form-row center"> <button class="btn btn-primary close-trigger" aria-label="Close" target="_self" > CLOSE </button> </div> </div> </div></div> </div> </div> <div class="modal modal-large no-padding form-modal" role="dialog" aria-modal="true" id="contact-form" data-component="modal" hidden> <span class="material-symbols-outlined close close-trigger">close</span> <div class="modal-body"> <div class="popup-form"> <div class="form-wrapper"> <div class="form-cover"> <header class="modal-header"><h3 class="heading h3 text-center" > Do you prefer to send us a message?</h3></header> <div class="form-subtext"><div class="text-atom body-2 text-left text-center" > Fill-in the below contact form, and we'll make sure to contact you within 1 business day.</div></div> <iframe class="hidden-target" name="hidden-target"></iframe> <form name="contact-form" id="form-contact" action="/_config/hubspot/contact-form-hubspot-proxy.aspx" method="post" class="validate-form" target="hidden-target" data-component="validation" data-tracker-identifier="CONTACT"> <input type="hidden" class="hubspotutk-cookie" id="hubspotutk-cookie" name="hubspotutk-cookie" /> <div class="form-container"> <div class="form-column"> <div class="dir-row"> <div class="form-row"> <label for="firstname" data-required="true" class="sr-only"> First name </label> <input type="text" name="first_name_cloned_" id="firstname" autocomplete="given-name" inputmode="text" placeholder="First name *" aria-invalid="false" aria-labelledby="First name" aria-describedby="First name" aria-required="true" required data-message-error="Please enter first name." pattern="[^0-9]+" /> </div> <div class="form-row"> <label for="lastname" class="sr-only" data-required="true"> Last name </label> <input type="text" name="last_name__cloned_" id="lastname" autocomplete="family-name" inputmode="text" placeholder="Last name *" aria-invalid="false" aria-labelledby="Last name" aria-describedby="Last name" aria-required="true" required data-message-error="Please enter last name." /> </div> </div> <div class="form-row"> <label for="email" class="sr-only" data-required="true">Email</label> <input type="email" name="email" id="email" autocomplete="email" inputmode="email" placeholder="Email *" required aria-invalid="false" aria-labelledby="Email" aria-describedby="Email" aria-required="true" data-message-error="Please enter a valid email address." /> </div> <div class="form-row"> <label for="company_name" class="sr-only" data-required="true">Company</label> <input type="text" name="company_name__cloned_" id="company_name" autocomplete="organization" inputmode="text" placeholder="Company *" aria-invalid="false" aria-labelledby="Company" aria-describedby="Company" aria-required="true" required data-message-error="Please enter company name." /> </div> <div class="dir-row"> <div class="form-row"> <label for="jobtitle" class="sr-only" data-required="true"> Job title </label> <input type="text" name="job_title_cloned" id="jobtitle" autocomplete="organization-title" inputmode="text" placeholder="Job title *" aria-invalid="false" aria-labelledby="jobtitle-label" aria-describedby="Job title" aria-required="true" required data-message-error="Please enter job title." /> </div> </div> <div class="dir-row"> <div class="form-row"> <label for="industrytype" class="sr-only"> Industry Type </label> <select name="industry_type" id="industrytype" aria-labelledby="Industry Type" aria-describedby="Industry Type" required data-message-error="Please select industry type."> <option value="" selected="true" disabled="disabled"> Industry Type * </option> <option value="Accounting">Accounting</option> <option value="Administration & Office Support"> Administration & Office Support </option> <option value="Banking & Financial Services"> Banking & Financial Services </option> <option value="Call Center & Customer Service"> Call Center & Customer Service </option> <option value="Community Services & Development"> Community Services & Development </option> <option value="Construction">Construction</option> <option value="Consulting & Strategy"> Consulting & Strategy </option> <option value="Design & Architecture"> Design & Architecture </option> <option value="Education & Training"> Education & Training </option> <option value="Engineering">Engineering</option> <option value="Farming, Animals & Conservation"> Farming, Animals & Conservation </option> <option value="Government & Defense"> Government & Defense </option> <option value="Healthcare & Medical|"> Healthcare & Medical| </option> <option value="Hospitality & Tourism"> Hospitality & Tourism </option> <option value="Human Resources & Recruitment"> Human Resources & Recruitment </option> <option value="Information & Communication Technology"> Information & Communication Technology </option> <option value="Insurance & Superannuation"> Insurance & Superannuation </option> <option value="Legal">Legal</option> <option value="Manufacturing, Transport & Logistics"> Manufacturing, Transport & Logistics </option> <option value="Mining, Resources & Energy"> Mining, Resources & Energy </option> <option value="NGOs & Non-profits">NGOs & Non-profits</option> <option value="Real Estate & Property"> Real Estate & Property </option> <option value="Retail & Consumer Products"> Retail & Consumer Products </option> <option value="Sales">Sales</option> <option value="Science & Technology"> Science & Technology </option> <option value="Sport & Recreation">Sport & Recreation</option> <option value="Trades & Services">Trades & Services</option> <option value="Other">Other</option> </select> </div> </div> <div class="dir-row"> <div class="form-row"> <label for="howdidyouhearaboutus" class="sr-only"> How did you hear about us? </label> <select name="how_did_you_hear_about_us" id="howdidyouhearaboutus" data-required="true" aria-labelledby="How did you hear about us?" aria-describedby="How did you hear about us?" aria-required="true" required data-message-error="Please select how did you hear about us."> <option value="" selected="true" disabled="disabled"> How did you hear about us? * </option> <option value="Google | Bing">Google | Bing</option> <option value="Social media (LinkedIn)">Social Media</option> <option value="Online advertisement (specify platform or type please)">Advertisement</option> <option value="Referral from a friend or colleague">Referral</option> <option value="Email newsletter or marketing campaign">Marketing Email</option> <option value="Website/blog referral (specify if possible, e.g., specific website or blog)">Blog | Newsletter</option> <option value="Trade show or event">Trade Show</option> <option value="Other">Other</option> </select> </div> </div> <div class="dir-row"> <div class="form-row fr-tell-us-more" id="tell_us_more" style="display: none"> <label for="tell-us-more" class="sr-only"> Tell us more </label> <input type="text" name="tell_us_more" id="tell-us-more" inputmode="text" placeholder="Tell us more" aria-describedby="Tell us more" /> </div> </div> </div> <div class="form-column"> <div class="form-row"> <label for="message" class="sr-only">Message title</label> <textarea id="message" name="message_cloned_" rows="5" cols="50" required aria-invalid="false" aria-required="true" aria-labelledby="Message" data-message-error="Please enter message." placeholder="Message *"></textarea> </div> <div class="form-row"> <div class="recaptcha-container justify-flex-start"> <div title="recaptcha" class="g-recaptcha" data-callback="checkRecaptchaContact" data-sitekey="6LfNtacnAAAAAOOYBCpvLvo1qdlKjijyC5Mn6ZEp"></div> </div> </div> </div> </div> <div class="form-row center"> <button class="btn btn-primary submit-button contact-form" aria-label="SUBMIT" target="_self" type="submit" disabled> SUBMIT </button> <div class="form-row center"> <div class="text-atom body-2 form-disc"> You can also contact us at <a href="mailto:info@jamspathways.com"> <b>info@jamspathways.com</b> </a>. </div> </div> </div> </form> </div> <div class="thankyou-cover" hidden> <div class="check-icon"> <span class="icon material-symbols-outlined">done</span> </div> <header class="modal-header"><h3 class="heading h3 " > Success!</h3></header> <div class="form-subtext"><h4 class="heading h4 text-center" > Thank you for sending your inquiry. Our Team will reply to you within 1 business day.</h4></div> <div class="form-row center"><button class="btn btn-primary close-trigger" aria-label="Close" target="_self" > CLOSE </button></div> </div> <div class="alert-box" hidden> <div class="text-atom body-2 text-left " > </div> <span class="material-symbols-outlined close-alert">close</span> </div> </div></div> </div> </div> <template id="env-variables" data-env="live"></template>   <script src="https://www.google.com/recaptcha/api.js"></script> <script src="/_assets/vendor/swiper-bundle.min.js"></script> <script src="/_assets/vendor/simple-parallax.min.js"></script> <script src="/_assets/vendor/aos.min.js"></script> <script src="/_assets/js/global.js?v=8937172138" id="global-script" type="module"></script> <script src="/_assets/js/header.js?v=8937172138" id="header-script" type="module"></script> <script src="/_assets/js/fab.js?v=8937172138" id="fab-script" type="module"></script> <script src="/_assets/js/modal.js?v=8937172138" id="modal-script" type="module"></script> <script src="/_assets/js/analytics.js?v=8937172138" id="analytics-script" type="module"></script> <script src="/_assets/js/validation.js?v=8937172138" id="validation-script" type="module"></script> <script src="/_assets/js/use-case.js?v=8937172138" id="use-case-script" type="module"></script> <script src="/_assets/js/quote.js?v=8937172138" id="quote-script" type="module"></script> <script src="/_assets/js/play-book.js?v=8937172138" id="play-book-script" type="module"></script> <script src="/_assets/js/lead-drawer.js?v=8937172138" id="lead-drawer-script" type="module"></script> <script src="/_assets/vendor/intersect.min.js" defer></script> <script src="/_assets/vendor/alpine.min.js" defer></script> </body> </html>

CINXE.COM

Workplace Conflict Resolution Success Stories & Case Studies | JAMS Pathways