Customized Conflict Resolution and Workplace Solutions

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signature four-phase PATH process, experienced facilitators assess your organization’s needs and design a tailored approach to foster a positive workplace culture and enhance team performance. By addressing workplace conflict and reducing toxicity, we equip teams with the skills to improve collaboration and productivity.</p> <div class="actions text-center"><a href="#anchor-conflict" class="btn btn-primary learn-more icon-enable" onclick="trackParser(this)" data-tracker-identifier="CTA" aria-label="Learn More"> Learn more <span class="button-icon"> <svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24"> <path d="M85.255-870.126l4.727-4.727-4.727-4.727-1.565,1.572,2.038,2.038H80.6v2.235h5.13L83.69-871.7Zm.048,7.271a11.668,11.668,0,0,1-4.665-.943,12.125,12.125,0,0,1-3.818-2.572,12.126,12.126,0,0,1-2.572-3.817,11.662,11.662,0,0,1-.943-4.665,11.715,11.715,0,0,1,.943-4.685,12.016,12.016,0,0,1,2.571-3.808,12.228,12.228,0,0,1,3.817-2.565,11.643,11.643,0,0,1,4.665-.945,11.7,11.7,0,0,1,4.686.944,12.115,12.115,0,0,1,3.809,2.564,12.112,12.112,0,0,1,2.564,3.808,11.7,11.7,0,0,1,.945,4.686,11.644,11.644,0,0,1-.945,4.666,12.23,12.23,0,0,1-2.565,3.818,12.016,12.016,0,0,1-3.808,2.572A11.712,11.712,0,0,1,85.3-862.855Z" transform="translate(-73.304 886.855)" fill="currentColor"></path> </svg> </span> </a></div> </div> <div class="card" data-aos="fade-left" data-aos-duration="1500"> <h3 class="heading h3 underline text-center"> Workplace Performance Training & Keynote Solutions</h3> <p class="text-atom body-2 text-center "> Pathways offers customizable live training and keynotes to enhance team performance, workplace culture, and employee engagement. Covering topics such as workplace conflict resolution, performance improvement, and problem-solving, our programs help organizations address toxic work environments and strengthen employee retention.</p> <div class="actions text-center"><a href="#anchor-training" class="btn btn-secondary learn-more icon-enable" onclick="trackParser(this)" data-tracker-identifier="CTA" aria-label="Learn More"> LEARN MORE <span class="button-icon"> <svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24"> <path 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<picture> <source media="(max-width: 767px)" srcset="/_assets/images/conflict-prevention-hero-bg.jpg"> <source media="(min-width: 768px)" srcset="/_assets/images/conflict-prevention-hero-bg.jpg"> <img src="/_assets/images/conflict-prevention-hero-bg.jpg" loading="eager" fetchpriority="auto" class="parallax-image hero-center" alt="Conflict Prevention & Resolution Program"/> </picture> </div> <div class="hero-header"> <h2 class="heading h2 hero-title"> Workplace Conflict Resolution & Prevention Program</h2> <div data-component="text" class="body-1 hero-desc" style="display: none;"></div> <h4 class="heading h4 hero-subtitle"> Turn workplace conflict into team unity and boost business performance with our PATH program</h4> <div class="header-buttons"> <div> <button data-modal="calendar-form" data-pdf-type="" class="btn btn-primary hero-primary-cta icon-enable modal-trigger" onclick="trackParser(this)" data-tracker-identifier="CTA" aria-label="Info Text" target="_self"> DISCUSS YOUR NEEDS <span class="button-icon" style="margin-left: 0px;"> <svg xmlns="http://www.w3.org/2000/svg" height="24" viewBox="0 -960 960 960" width="24" fill="#e8eaed"> <path d="M383-480 200-664l56-56 240 240-240 240-56-56 183-184Zm264 0L464-664l56-56 240 240-240 240-56-56 183-184Z"></path> </svg> </span> </button> </div> </div> </div> </div></section><section class="section section-cards" data-component="cards-icon-left" style="--dpt: 20; --dpb: 0; --mpt: 20; --mpb: 0;"> <div class="container"> <h3 class="heading h3 text-center"> Did you know?</h3> <div class="card-container"> <div class="card"> <div class="card-icon" data-component="card-icon"> <div class="icon-container"> <div class="icon-wrapper"> <span class="icon material-symbols-outlined">business_center</span> </div> </div> </div> <div class="card-content"> <span class="text-atom text-left "> Positive company culture can <b>increase revenue</b> by 4x.</span> <span class="text-atom text-left card-source"> (Source: forbes.com)</span> </div></div><div class="card"> <div class="card-icon" data-component="card-icon"> <div class="icon-container"> <div class="icon-wrapper"> <span class="icon material-symbols-outlined">favorite</span> </div> </div> </div> <div class="card-content"> <span class="text-atom text-left "> Workplace satisfaction can <b>boost productivity</b> by 31%.</span> <span class="text-atom text-left card-source"> (Source: Harvard Business Review)</span> </div></div><div class="card"> <div class="card-icon" data-component="card-icon"> <div class="icon-container"> <div class="icon-wrapper"> <span class="icon material-symbols-outlined">my_location</span> </div> </div> </div> <div class="card-content"> <span class="text-atom text-left "> A 10% increase in employee engagement can <b>boost profits</b> by $2,400 per employee per year.</span> <span class="text-atom text-left card-source"> (Source: Workplace Research Foundation)</span> </div></div> </div> </div></section><section class="section section-view-sources" data-component="view-sources" style="--dpt: 0; --dpb: 0; --mpt: 0; --mpb: 0;"> <div class="container dir-col items-flex-end"> <details class="search-dropdown" x-data="viewSources" @click.outside="closeSrcToggle" x-ref="srcToggle"> <summary class="trigger" @click.stop="srcTrigger"> *VIEW SOURCES </summary> <div class="detail-cover"> <a href="https://www.forbes.com/sites/benjaminlaker/2021/04/23/culture-is-a-companys-single-most-powerful-advantage-heres-why/?sh=1f9fa094679e" target="_blank">https://www.forbes.com</a><a href="https://www.inc.com/samuel-edwards/examining-the-relationship-between-workplace-satisfaction-and-productivity.html#:~:text=The%20Harvard%20Business%20Review%20recently,employees%20are%20happy%20or%20satisfied" target="_blank">https://www.inc.com</a><a href="https://www.edume.com/blog/training-why-does-it-matter#:~:text=A%20study%20by%20Workplace%20Research,in%20a%20higher%20share%20price" target="_blank">https://www.edume.com</a> </div> </details> </div></section><section class="section section-path-steps" data-component="path-steps" style="--dpt: 80; --dpb: 40; --mpt: 40; --mpb: 0;"> <div class="container dir-col"> <h2 class="heading h2 path-steps-title underline"> Our 4-step PATH program guides workplace </br>conflict into business performance.</h2> <div class="path-steps-header"> <div class="path-steps-header-step active" data-tab-step="1"> <h2 class="heading h2 psh-step-initial">P</h2> <div class="text-atom body-1 psh-step-eyebrow"> Step <span class="psh-step-indicator">1</span> </div> <h4 class="heading h4 psh-step-label"> Preliminary Assesment</h4> </div> <div class="path-steps-header-step" data-tab-step="2"> <h2 class="heading h2 psh-step-initial">A</h2> <div class="text-atom body-1 psh-step-eyebrow"> Step <span class="psh-step-indicator">2</span> </div> <h4 class="heading h4 psh-step-label"> Analysis & Early Intervention</h4> </div> <div class="path-steps-header-step" data-tab-step="3"> <h2 class="heading h2 psh-step-initial">T</h2> <div class="text-atom body-1 psh-step-eyebrow"> Step <span class="psh-step-indicator">3</span> </div> <h4 class="heading h4 psh-step-label"> Targeted Topics, Workshops & Conversations</h4> </div> <div class="path-steps-header-step" data-tab-step="4"> <h2 class="heading h2 psh-step-initial">H</h2> <div class="text-atom body-1 psh-step-eyebrow"> Step <span class="psh-step-indicator">4</span> </div> <h4 class="heading h4 psh-step-label"> Highlighting Progress & Mapping Next Steps</h4> </div> <div class="path-steps-header-hr"></div> </div> <div class="path-steps-mobile-indicator"> <div class="path-steps-mobile-header-step active" data-tab-step="1"> <div class="text-atom body-1 psh-steps-mobile-eyebrow"> Step <span class="psh-step-indicator">1</span> </div> <h4 class="heading h4 psh-step-label"> Preliminary Assesment</h4> </div> <div class="path-steps-mobile-header-step" data-tab-step="2"> <div class="text-atom body-1 psh-steps-mobile-eyebrow"> Step <span class="psh-step-indicator">2</span> </div> <h4 class="heading h4 psh-step-label"> Analysis & Early Intervention</h4> </div> <div class="path-steps-mobile-header-step" data-tab-step="3"> <div class="text-atom body-1 psh-steps-mobile-eyebrow"> Step <span class="psh-step-indicator">3</span> </div> <h4 class="heading h4 psh-step-label"> Targeted Topics, Workshops & Conversations</h4> </div> <div class="path-steps-mobile-header-step" data-tab-step="4"> <div class="text-atom body-1 psh-steps-mobile-eyebrow"> Step <span class="psh-step-indicator">4</span> </div> <h4 class="heading h4 psh-step-label"> Highlighting Progress & Mapping Next Steps</h4> </div> </div> <div class="path-steps-content-container"> <div class="path-steps-content active" data-content-step="1" data-aos="fade-out" data-aos-easing="ease-in-sine"> <div class="psc-media"> <div class="video"> <div class="youtube-video" data-video-id="DWmdX_wSJAE"></div> </div> </div> <div class="psc-content"> <h4 class="heading h4 psc-content-title"> Identifying Challenges and Needs: A Path to Effective Solutions</h4> <span class="text-atom body-2 text-left body-2 psc-content-desc"> We thoroughly assess your organizational culture by conducting in-depth interviews and surveys with key stakeholders to identify your goals and the challenges hindering team performance.</span> <div class="psc-content-navigation"> <button class="btn btn-primary psc-navigation-back icon-enable" href="#" aria-label="Previous Path Step" data-ref-step="0" disabled="true"> BACK <span class="button-icon"> <svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24"> <path 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psc-content-title"> Mapping the Path Forward: Strategic Planning for Success</h4> <span class="text-atom body-2 text-left body-2 psc-content-desc"> Based on our insights, we design a tailored intervention that addresses your specific needs, identifying the necessary skills, participants, and resources to facilitate productive and candid discussions.</span> <div class="psc-content-navigation"> <button class="btn btn-primary psc-navigation-back icon-enable" href="#" aria-label="Previous Path Step" data-ref-step="1"> BACK <span class="button-icon"> <svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24"> <path 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psc-content-title"> Finding Solutions Together: Collaborative Approaches to Overcoming Challenges</h4> <span class="text-atom body-2 text-left body-2 psc-content-desc"> Excitement grows as your team engages in interactive workshops, one-on-one sessions, and facilitated discussions to identify key issues and develop tailored solutions.</span> <div class="psc-content-navigation"> <button class="btn btn-primary psc-navigation-back icon-enable" href="#" aria-label="Previous Path Step" data-ref-step="2"> BACK <span class="button-icon"> <svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24"> <path 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psc-content-title"> Reflection and Planning Ahead: Strategic Steps for Future Success</h4> <span class="text-atom body-2 text-left body-2 psc-content-desc"> In this step, we reflect on key lessons learned and develop a clear, actionable roadmap to ensure ongoing improvements long after our involvement.</span> <div class="psc-content-navigation"> <button class="btn btn-primary psc-navigation-back icon-enable" href="#" aria-label="Previous Path Step" data-ref-step="3"> BACK <span class="button-icon"> <svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24"> <path 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Now <span class="button-icon"> <svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24"> <path d="M85.255-870.126l4.727-4.727-4.727-4.727-1.565,1.572,2.038,2.038H80.6v2.235h5.13L83.69-871.7Zm.048,7.271a11.668,11.668,0,0,1-4.665-.943,12.125,12.125,0,0,1-3.818-2.572,12.126,12.126,0,0,1-2.572-3.817,11.662,11.662,0,0,1-.943-4.665,11.715,11.715,0,0,1,.943-4.685,12.016,12.016,0,0,1,2.571-3.808,12.228,12.228,0,0,1,3.817-2.565,11.643,11.643,0,0,1,4.665-.945,11.7,11.7,0,0,1,4.686.944,12.115,12.115,0,0,1,3.809,2.564,12.112,12.112,0,0,1,2.564,3.808,11.7,11.7,0,0,1,.945,4.686,11.644,11.644,0,0,1-.945,4.666,12.23,12.23,0,0,1-2.565,3.818,12.016,12.016,0,0,1-3.808,2.572A11.712,11.712,0,0,1,85.3-862.855Z" transform="translate(-73.304 886.855)" fill="currentColor"></path> </svg> </span> </button> </div></section><section class="section section-hero transparent-bg" data-component="hero-compact" style="--dpt: 0; --dpb: 0; --mpt: 0; --mpb: 0;" id="anchor-training"> <div class="hero-content"> <div class="container"> <div class="hero-media"> <picture> <source media="(max-width: 767px)" srcset="/_assets/images/training-keynotes-hero-bg.jpg"> <source media="(min-width: 768px)" srcset="/_assets/images/training-keynotes-hero-bg.jpg"> <img src="/_assets/images/training-keynotes-hero-bg.jpg" loading="eager" fetchpriority="auto" class="parallax-image hero-center" alt="manager training"/> </picture> </div> <div class="hero-header"> <h2 class="heading h2 hero-title"> Workplace Performance Training & Keynote Solutions</h2> <div data-component="text" class="body-1 hero-desc" style="display: none;"></div> <h4 class="heading h4 hero-subtitle"> Inspire and train your team</h4> <div class="header-buttons"> <div> <a href="/contact-us" class="btn btn-primary hero-primary-cta icon-enable" onclick="trackParser(this)" data-tracker-identifier="CTA" aria-label="Info Text" target="_self"> Start the Change <span class="button-icon" style="margin-left: 0px;"> <svg xmlns="http://www.w3.org/2000/svg" height="24" viewBox="0 -960 960 960" width="24" fill="#e8eaed"> <path d="M383-480 200-664l56-56 240 240-240 240-56-56 183-184Zm264 0L464-664l56-56 240 240-240 240-56-56 183-184Z"></path> </svg> </span> </a> </div> </div> </div> </div></section><section class="section section-customisable-training" data-component="customisable-training" style="--dpt: 0; --dpb: 0; --mpt: 0; --mpb: 0;"> <div class="container dir-col"> <div class="training-cover"> <div class="section-top"> <h2 class="heading h2 underline"> See Positive Change</h2> <div class="text-atom body-1 text-center section-desc content"> Enhance workplace culture and performance with our conflict resolution training for employees, available in person or online. Each program begins with a preliminary assessment to identify needs and is tailored to guide teams through effective conflict resolution process steps. Our training focuses on conflict resolution in the workplace, offering practical conflict management strategies and tools for burnout prevention. Whether you need a brief session or a multi-day experience, we help teams navigate and resolve conflicts for lasting positive change.</div> </div> <div class="customisable-trainings"> <div class="item-cover blue aos-init aos-animate" data-aos="fade-up"> <div class="item"> <div class="check-icon"> <div class="icon"> <svg xmlns="http://www.w3.org/2000/svg" width="34" height="17.328" viewBox="0 0 34 17.328"><path fill="#012169" d="M0 17.326v-2.1a2.71 2.71 0 0 1 1.523-2.375 7.7 7.7 0 0 1 3.993-.913q.384 0 .73.013a6.364 6.364 0 0 1 .687.064 6.089 6.089 0 0 0-.557 1.4 6.018 6.018 0 0 0-.188 1.511v2.4Zm8.444 0v-2.4a3.794 3.794 0 0 1 .62-2.107 5.56 5.56 0 0 1 1.765-1.671 8.808 8.808 0 0 1 2.728-1.075 15.492 15.492 0 0 1 3.441-.36 15.611 15.611 0 0 1 3.472.36 8.846 8.846 0 0 1 2.727 1.075 5.417 5.417 0 0 1 1.752 1.671 3.855 3.855 0 0 1 .607 2.107v2.4Zm19.363 0v-2.4a6.548 6.548 0 0 0-.171-1.524 5.755 5.755 0 0 0-.525-1.379 6.033 6.033 0 0 1 .684-.066q.342-.013.7-.013a7.765 7.765 0 0 1 3.995.9 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viewBox="0 0 32 19.2"><path fill="#012169" d="M2.222 19.2A2.232 2.232 0 0 1 0 16.962V2.238A2.232 2.232 0 0 1 2.222 0H20.66a2.232 2.232 0 0 1 2.222 2.238v14.724A2.232 2.232 0 0 1 20.66 19.2Zm28.085-3.267-5.352-2.943a1.143 1.143 0 0 1-.592-1V7.259a1.143 1.143 0 0 1 .592-1l5.351-2.942a1.143 1.143 0 0 1 1.693 1V14.93a1.14 1.14 0 0 1-1.693 1Z"></path></svg> </div> </div> <div class="item-text"> <h4 class="heading h4 "> Online training</h4> </div></div> </div> <div class="item-cover green aos-init aos-animate" data-aos="fade-up"> <div class="item"> <div class="check-icon"> <div class="icon"> <svg xmlns="http://www.w3.org/2000/svg" width="33.273" height="40" viewBox="0 0 33.273 40"><g><path fill="#012169" d="M0 23.75A16.249 16.249 0 0 1 14.377 7.607V3.75H10V0h12.5v3.75h-4.373v3.857a16.217 16.217 0 0 1 8.891 3.98L29.3 9.3l1.328-1.326 2.648 2.646-1.326 1.33-2.424 2.422A16.25 16.25 0 1 1 0 23.75Zm3.752 0a12.5 12.5 0 1 0 12.5-12.5 12.5 12.5 0 0 0-12.5 12.5Zm13.469 2.877v-5.752a3.684 3.684 0 1 1 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23.75A16.246 16.246 0 0 1 14.375 7.609V3.75H10V-.001h12.5v3.75h-4.375v3.859a16.206 16.206 0 0 1 8.891 3.977l2.281-2.281 1.328-1.328 2.648 2.648-1.328 1.328-2.422 2.422A16.25 16.25 0 1 1 0 23.749Zm3.75 0a12.5 12.5 0 1 0 12.5-12.5 12.5 12.5 0 0 0-12.5 12.5Zm16.633 9.05-.766-2.986h-.33V32.8h-1.549v-7.293h1.549v2.955h.33l.766-2.955h1.684l-1.105 3.6 1.105 3.7Zm-5.939 0-.6-4.215-.6 4.215h-1.592l-1.3-7.294h1.539l.641 4.391.631-4.391h1.363l.641 4.391.631-4.391h1.539l-1.3 7.294Zm.959-8.437v-7.835h-1.045v-2.243c.967 0 1.23-.187 1.23-.92h2.15v11Z"></path></svg> </div> </div> <div class="item-text"> <h4 class="heading h4 "> One-week workshop</h4> </div></div> </div> </div> </div> </div></section><section id="explore-training-section" class="section section-explore-training" data-component="explore-training" style="--dpt: 30; --dpb: 30; --mpt: 40; --mpb: 0;"> <div class="container dir-col"> <div class="section-top"> <h3 class="heading h3 underline"> Find the performance training or keynote that’s 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0;"> <div class="container dir-col"> <div class="slider-cover"> <div class="quote-slider-pagination swiper-pagination"></div> <div class="quote-slider" data-aos="fade-up" data-aos-delay="150"> <div class="swiper-wrapper"> <div class="swiper-slide"> <div class="quote-container"> <div class="quote-sign"> <svg xmlns="http://www.w3.org/2000/svg" preserveAspectRatio="xMidYMid meet" fill="currentColor" viewBox="5 7 14 10" width="57" height="41"> <path d="M0 0h24v24H0z" fill="none"></path> <path d="M6 17h3l2-4V7H5v6h3zm8 0h3l2-4V7h-6v6h3z"></path> </svg> </div> <div class="quote-content"> <div class="text-atom body-1 text-center quote-text"> The hands-on exercises were invaluable for us to get our feet wet, especially combined with the continuing input from the seasoned mediators throughout the big sessions and breakout sessions. <b>Coming out of this has given me a lot more confidence as a mediator.</b></div> <div class="text-atom body-3 text-center quote-author"> Attorney, Government 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class="wcu-list"> <ul> <li class="text-atom body-2 text-left "> Neutrality is at the core of our approach. We push no agenda, and we take no sides. This gives us credibility and builds a safe environment where each party feels heard and treated equally. </li><li class="text-atom body-2 text-left "> We involve each stakeholder and bring them along on the journey, building a strong base for the future. By focusing on inclusivity, we restore broken communication and create lasting change.</li><li class="text-atom body-2 text-left "> As part of JAMS, the world’s largest alternative dispute resolution provider, we handle over 18,000 disputes of all kinds each year. Our work gives us a unique perspective on the value of effective early intervention. </li> </ul> </div> <div class="wcu-media"> <div class="symbols"> <div class="item aos-init aos-animate" data-aos="fade-up" data-aos-anchor-placement="top-bottom" data-aos-delay="0"> <div class="symbol"> <span class="icon material-symbols-outlined">design_services</span> </div> <h4 class="heading h4 text"> Customized programs</h4> </div> <div class="item aos-init aos-animate" data-aos="fade-up" data-aos-anchor-placement="top-bottom" data-aos-delay="300"> <div class="symbol"> <span class="icon material-symbols-outlined">new_releases</span> </div> <h4 class="heading h4 text"> Proven success</h4> </div> </div> </div> </div> <div class="wcu-list-media reverse"> <div class="wcu-list"> <ul> <li class="text-atom body-2 text-left "> Our lead facilitators, Richard Birke, Genesis Fisher and Deirdre McCarthy Gallagher, are thought leaders in conflict resolution. They set the highest standards in the industry and train and guide all our team members.</li><li class="text-atom body-2 text-left "> Our services are tailored to your company, your industry and your team’s specific needs. We’ll work together to develop a plan and a budget that work for you.</li> </ul> <a href="/about-us" class="btn btn-primary wcu-cta icon-enable" onclick="trackParser(this)" data-tracker-identifier="CTA" aria-label="Learn More" target="_self"> About Us <span class="button-icon"> <svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24"> <path d="M85.255-870.126l4.727-4.727-4.727-4.727-1.565,1.572,2.038,2.038H80.6v2.235h5.13L83.69-871.7Zm.048,7.271a11.668,11.668,0,0,1-4.665-.943,12.125,12.125,0,0,1-3.818-2.572,12.126,12.126,0,0,1-2.572-3.817,11.662,11.662,0,0,1-.943-4.665,11.715,11.715,0,0,1,.943-4.685,12.016,12.016,0,0,1,2.571-3.808,12.228,12.228,0,0,1,3.817-2.565,11.643,11.643,0,0,1,4.665-.945,11.7,11.7,0,0,1,4.686.944,12.115,12.115,0,0,1,3.809,2.564,12.112,12.112,0,0,1,2.564,3.808,11.7,11.7,0,0,1,.945,4.686,11.644,11.644,0,0,1-.945,4.666,12.23,12.23,0,0,1-2.565,3.818,12.016,12.016,0,0,1-3.808,2.572A11.712,11.712,0,0,1,85.3-862.855Z" transform="translate(-73.304 886.855)" fill="currentColor"></path> </svg> </span> </a> </div> <div class="wcu-media"> <div class="symbols"> <div class="item aos-init aos-animate" data-aos="fade-up" data-aos-anchor-placement="top-bottom" data-aos-delay="0"> <div class="symbol"> <span class="icon material-symbols-outlined">balance</span> </div> <h4 class="heading h4 text"> Rooted in neutrality</h4> </div> <div class="item aos-init aos-animate" data-aos="fade-up" data-aos-anchor-placement="top-bottom" data-aos-delay="300"> <div class="symbol"> <span class="icon material-symbols-outlined">cognition</span> </div> <h4 class="heading h4 text"> Thought leaders in conflict resolution</h4> </div> </div> </div> <a href="/about-us" class="btn btn-primary wcu-cta-mobile icon-enable" onclick="trackParser(this)" data-tracker-identifier="CTA" aria-label="Learn More" target="_self"> About Us <span class="button-icon"> <svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24"> <path d="M85.255-870.126l4.727-4.727-4.727-4.727-1.565,1.572,2.038,2.038H80.6v2.235h5.13L83.69-871.7Zm.048,7.271a11.668,11.668,0,0,1-4.665-.943,12.125,12.125,0,0,1-3.818-2.572,12.126,12.126,0,0,1-2.572-3.817,11.662,11.662,0,0,1-.943-4.665,11.715,11.715,0,0,1,.943-4.685,12.016,12.016,0,0,1,2.571-3.808,12.228,12.228,0,0,1,3.817-2.565,11.643,11.643,0,0,1,4.665-.945,11.7,11.7,0,0,1,4.686.944,12.115,12.115,0,0,1,3.809,2.564,12.112,12.112,0,0,1,2.564,3.808,11.7,11.7,0,0,1,.945,4.686,11.644,11.644,0,0,1-.945,4.666,12.23,12.23,0,0,1-2.565,3.818,12.016,12.016,0,0,1-3.808,2.572A11.712,11.712,0,0,1,85.3-862.855Z" transform="translate(-73.304 886.855)" fill="currentColor"></path> </svg> </span> </a> </div> </div> </div></section><section class="section section-team-slider" data-component="team-slider" style="--dpt: 20; --dpb: 30; --mpt: 40; --mpb: 0;"> <div class="container dir-col"> <div class="section-top"> <h2 class="heading h2 underline text-center"> Our Facilitators</h2> <div class="text-atom body-1 text-left section-desc"> Our facilitators believe that any workplace conflict can be solved—and they have the experience to prove it.</div> </div> <div class="slider-cover"> <div class="team-slider-pagination swiper-pagination"></div> <div class="team-slider" data-aos="fade-up" data-aos-delay="150"> <div class="swiper-wrapper"> <div class="swiper-slide"> <a href="/team/hiro-aragaki" onclick="trackParser(this)" data-tracker-identifier="EXPERT"> <div class="slide-image"> <img src="/_assets/images/people/experts/thumbs/aragaki-hiro_300x300.jpg" loading="eager" fetchpriority="auto" alt="Hiro Aragaki" width="300" height="300"/> <div class="hover-content"> <div class="article"> <p>Hiro Aragaki has handled hundreds of conflicts and is known for his sharp analytical skills and deep understanding of how cross-cultural differences affect dispute resolution.</p> </div> </div> </div> <div class="slide-content"> <div class="author"> <div class="slide-title">Hiro Aragaki</div> <div class="slide-text">Facilitator and Trainer</div> </div> <svg xmlns="http://www.w3.org/2000/svg" width="32" height="32" viewBox="0 0 24 24"> <path d="M85.255-870.126l4.727-4.727-4.727-4.727-1.565,1.572,2.038,2.038H80.6v2.235h5.13L83.69-871.7Zm.048,7.271a11.668,11.668,0,0,1-4.665-.943,12.125,12.125,0,0,1-3.818-2.572,12.126,12.126,0,0,1-2.572-3.817,11.662,11.662,0,0,1-.943-4.665,11.715,11.715,0,0,1,.943-4.685,12.016,12.016,0,0,1,2.571-3.808,12.228,12.228,0,0,1,3.817-2.565,11.643,11.643,0,0,1,4.665-.945,11.7,11.7,0,0,1,4.686.944,12.115,12.115,0,0,1,3.809,2.564,12.112,12.112,0,0,1,2.564,3.808,11.7,11.7,0,0,1,.945,4.686,11.644,11.644,0,0,1-.945,4.666,12.23,12.23,0,0,1-2.565,3.818,12.016,12.016,0,0,1-3.808,2.572A11.712,11.712,0,0,1,85.3-862.855Z" transform="translate(-73.304 886.855)" fill="currentColor"></path> </svg> </div> </a> </div> <div class="swiper-slide"> <a href="/team/richard-birke" onclick="trackParser(this)" data-tracker-identifier="EXPERT"> <div class="slide-image"> <img src="/_assets/images/people/experts/thumbs/birke-rich_300x300.jpg" loading="eager" fetchpriority="auto" alt="Richard Birke" width="300" height="300"/> <div class="hover-content"> <div class="article"> <p>“The resolution of a long-standing dispute involving multiple stakeholders is exhilarating. It feels great to help people.”</p> </div> </div> </div> <div class="slide-content"> <div class="author"> <div class="slide-title">Richard Birke</div> <div class="slide-text">Lead Facilitator and Trainer</div> </div> <svg xmlns="http://www.w3.org/2000/svg" width="32" height="32" viewBox="0 0 24 24"> <path d="M85.255-870.126l4.727-4.727-4.727-4.727-1.565,1.572,2.038,2.038H80.6v2.235h5.13L83.69-871.7Zm.048,7.271a11.668,11.668,0,0,1-4.665-.943,12.125,12.125,0,0,1-3.818-2.572,12.126,12.126,0,0,1-2.572-3.817,11.662,11.662,0,0,1-.943-4.665,11.715,11.715,0,0,1,.943-4.685,12.016,12.016,0,0,1,2.571-3.808,12.228,12.228,0,0,1,3.817-2.565,11.643,11.643,0,0,1,4.665-.945,11.7,11.7,0,0,1,4.686.944,12.115,12.115,0,0,1,3.809,2.564,12.112,12.112,0,0,1,2.564,3.808,11.7,11.7,0,0,1,.945,4.686,11.644,11.644,0,0,1-.945,4.666,12.23,12.23,0,0,1-2.565,3.818,12.016,12.016,0,0,1-3.808,2.572A11.712,11.712,0,0,1,85.3-862.855Z" transform="translate(-73.304 886.855)" fill="currentColor"></path> </svg> </div> </a> </div> <div class="swiper-slide"> <a href="/team/genesis-fisher" onclick="trackParser(this)" data-tracker-identifier="EXPERT"> <div class="slide-image"> <img src="/_assets/images/people/experts/thumbs/fisher-genesis_300x300.jpg" loading="eager" fetchpriority="auto" alt="Genesis Fisher" width="300" height="300"/> <div class="hover-content"> <div class="article"> <p>“People need to feel heard and understood before we can delve into strengths, weaknesses, and possible solutions. Where [I] excel is in the ability to hold opposing stories as true and explain points in ways that meet the parties where they are.”</p> </div> </div> </div> <div class="slide-content"> <div class="author"> <div class="slide-title">Genesis Fisher</div> <div class="slide-text">Lead Facilitator and Trainer</div> </div> <svg xmlns="http://www.w3.org/2000/svg" width="32" height="32" viewBox="0 0 24 24"> <path d="M85.255-870.126l4.727-4.727-4.727-4.727-1.565,1.572,2.038,2.038H80.6v2.235h5.13L83.69-871.7Zm.048,7.271a11.668,11.668,0,0,1-4.665-.943,12.125,12.125,0,0,1-3.818-2.572,12.126,12.126,0,0,1-2.572-3.817,11.662,11.662,0,0,1-.943-4.665,11.715,11.715,0,0,1,.943-4.685,12.016,12.016,0,0,1,2.571-3.808,12.228,12.228,0,0,1,3.817-2.565,11.643,11.643,0,0,1,4.665-.945,11.7,11.7,0,0,1,4.686.944,12.115,12.115,0,0,1,3.809,2.564,12.112,12.112,0,0,1,2.564,3.808,11.7,11.7,0,0,1,.945,4.686,11.644,11.644,0,0,1-.945,4.666,12.23,12.23,0,0,1-2.565,3.818,12.016,12.016,0,0,1-3.808,2.572A11.712,11.712,0,0,1,85.3-862.855Z" transform="translate(-73.304 886.855)" fill="currentColor"></path> </svg> </div> </a> </div> <div class="swiper-slide"> <a href="/team/jay-folberg" onclick="trackParser(this)" data-tracker-identifier="EXPERT"> <div class="slide-image"> <img src="/_assets/images/people/experts/folberg-jay-450x450.jpg" loading="eager" fetchpriority="auto" alt="Jay Folberg" width="300" height="300"/> <div class="hover-content"> <div class="article"> <p><strong>“</strong>After decades of university teaching and as a dean, I saw the time, energy and resources zapped by internal conflicts. As a mediator and facilitator, I am dedicated to helping resolve organizational conflict<strong>.”</strong></p> </div> </div> </div> <div class="slide-content"> <div class="author"> <div class="slide-title">Jay Folberg</div> <div class="slide-text">Trainer, Facilitator, Mediator</div> </div> <svg xmlns="http://www.w3.org/2000/svg" width="32" height="32" viewBox="0 0 24 24"> <path d="M85.255-870.126l4.727-4.727-4.727-4.727-1.565,1.572,2.038,2.038H80.6v2.235h5.13L83.69-871.7Zm.048,7.271a11.668,11.668,0,0,1-4.665-.943,12.125,12.125,0,0,1-3.818-2.572,12.126,12.126,0,0,1-2.572-3.817,11.662,11.662,0,0,1-.943-4.665,11.715,11.715,0,0,1,.943-4.685,12.016,12.016,0,0,1,2.571-3.808,12.228,12.228,0,0,1,3.817-2.565,11.643,11.643,0,0,1,4.665-.945,11.7,11.7,0,0,1,4.686.944,12.115,12.115,0,0,1,3.809,2.564,12.112,12.112,0,0,1,2.564,3.808,11.7,11.7,0,0,1,.945,4.686,11.644,11.644,0,0,1-.945,4.666,12.23,12.23,0,0,1-2.565,3.818,12.016,12.016,0,0,1-3.808,2.572A11.712,11.712,0,0,1,85.3-862.855Z" transform="translate(-73.304 886.855)" fill="currentColor"></path> </svg> </div> </a> </div> <div class="swiper-slide"> <a href="/team/deirdre-mccarthy-gallagher" onclick="trackParser(this)" data-tracker-identifier="EXPERT"> <div class="slide-image"> <img src="/_assets/images/people/experts/thumbs/gallagher-deirdre_300x300.jpg" loading="eager" fetchpriority="auto" alt=" Deirdre McCarthy Gallagher" width="300" height="300"/> <div class="hover-content"> <div class="article"> <p>“Embrace the power of silence. People need space and quiet to listen, process and understand.”</p> </div> </div> </div> <div class="slide-content"> <div class="author"> <div class="slide-title"> Deirdre McCarthy Gallagher</div> <div class="slide-text">Lead Facilitator and Trainer</div> </div> <svg xmlns="http://www.w3.org/2000/svg" width="32" height="32" viewBox="0 0 24 24"> <path d="M85.255-870.126l4.727-4.727-4.727-4.727-1.565,1.572,2.038,2.038H80.6v2.235h5.13L83.69-871.7Zm.048,7.271a11.668,11.668,0,0,1-4.665-.943,12.125,12.125,0,0,1-3.818-2.572,12.126,12.126,0,0,1-2.572-3.817,11.662,11.662,0,0,1-.943-4.665,11.715,11.715,0,0,1,.943-4.685,12.016,12.016,0,0,1,2.571-3.808,12.228,12.228,0,0,1,3.817-2.565,11.643,11.643,0,0,1,4.665-.945,11.7,11.7,0,0,1,4.686.944,12.115,12.115,0,0,1,3.809,2.564,12.112,12.112,0,0,1,2.564,3.808,11.7,11.7,0,0,1,.945,4.686,11.644,11.644,0,0,1-.945,4.666,12.23,12.23,0,0,1-2.565,3.818,12.016,12.016,0,0,1-3.808,2.572A11.712,11.712,0,0,1,85.3-862.855Z" transform="translate(-73.304 886.855)" fill="currentColor"></path> </svg> </div> </a> </div> <div class="swiper-slide"> <a href="/team/howard-herman" onclick="trackParser(this)" data-tracker-identifier="EXPERT"> <div class="slide-image"> <img src="/_assets/images/people/experts/thumbs/herman-howard_300x300.jpg" loading="eager" fetchpriority="auto" alt="Howard Herman" width="300" height="300"/> <div class="hover-content"> <div class="article"> <p><b>“</b>The best piece of advice I ever received was ‘Strive to replace judgment with curiosity.’”</p> </div> </div> </div> <div class="slide-content"> <div class="author"> <div class="slide-title">Howard Herman</div> <div class="slide-text">Facilitator and Trainer</div> </div> <svg xmlns="http://www.w3.org/2000/svg" width="32" height="32" viewBox="0 0 24 24"> <path d="M85.255-870.126l4.727-4.727-4.727-4.727-1.565,1.572,2.038,2.038H80.6v2.235h5.13L83.69-871.7Zm.048,7.271a11.668,11.668,0,0,1-4.665-.943,12.125,12.125,0,0,1-3.818-2.572,12.126,12.126,0,0,1-2.572-3.817,11.662,11.662,0,0,1-.943-4.665,11.715,11.715,0,0,1,.943-4.685,12.016,12.016,0,0,1,2.571-3.808,12.228,12.228,0,0,1,3.817-2.565,11.643,11.643,0,0,1,4.665-.945,11.7,11.7,0,0,1,4.686.944,12.115,12.115,0,0,1,3.809,2.564,12.112,12.112,0,0,1,2.564,3.808,11.7,11.7,0,0,1,.945,4.686,11.644,11.644,0,0,1-.945,4.666,12.23,12.23,0,0,1-2.565,3.818,12.016,12.016,0,0,1-3.808,2.572A11.712,11.712,0,0,1,85.3-862.855Z" transform="translate(-73.304 886.855)" fill="currentColor"></path> </svg> </div> </a> </div> <div class="swiper-slide"> <a href="/team/lisa-jaye" onclick="trackParser(this)" data-tracker-identifier="EXPERT"> <div class="slide-image"> <img src="/_assets/images/people/experts/thumbs/jaye-lisa_300x300.jpg" loading="eager" fetchpriority="auto" alt="Lisa Jaye" width="300" height="300"/> <div class="hover-content"> <div class="article"> <p><b>“</b>Since leaving litigation, I have never looked back and have devoted my energy to helping people overcome conflict. Building trust among stakeholders is crucial to achieving that goal.<b>” </b></p> </div> </div> </div> <div class="slide-content"> <div class="author"> <div class="slide-title">Lisa Jaye</div> <div class="slide-text">Facilitator and Trainer</div> </div> <svg xmlns="http://www.w3.org/2000/svg" width="32" height="32" viewBox="0 0 24 24"> <path d="M85.255-870.126l4.727-4.727-4.727-4.727-1.565,1.572,2.038,2.038H80.6v2.235h5.13L83.69-871.7Zm.048,7.271a11.668,11.668,0,0,1-4.665-.943,12.125,12.125,0,0,1-3.818-2.572,12.126,12.126,0,0,1-2.572-3.817,11.662,11.662,0,0,1-.943-4.665,11.715,11.715,0,0,1,.943-4.685,12.016,12.016,0,0,1,2.571-3.808,12.228,12.228,0,0,1,3.817-2.565,11.643,11.643,0,0,1,4.665-.945,11.7,11.7,0,0,1,4.686.944,12.115,12.115,0,0,1,3.809,2.564,12.112,12.112,0,0,1,2.564,3.808,11.7,11.7,0,0,1,.945,4.686,11.644,11.644,0,0,1-.945,4.666,12.23,12.23,0,0,1-2.565,3.818,12.016,12.016,0,0,1-3.808,2.572A11.712,11.712,0,0,1,85.3-862.855Z" transform="translate(-73.304 886.855)" fill="currentColor"></path> </svg> </div> </a> </div> <div class="swiper-slide"> <a href="/team/chris-kwok" onclick="trackParser(this)" data-tracker-identifier="EXPERT"> <div class="slide-image"> <img src="/_assets/images/people/experts/thumbs/kwok-chris_300x300.jpg" loading="eager" fetchpriority="auto" alt="Chris Kwok" width="300" height="300"/> <div class="hover-content"> <div class="article"> <p>“Coming to America as an immigrant has given me an outsider's perspective on issues. I have found this to be a useful experience that I tap into often as I come up with creative solutions to problems.”</p> </div> </div> </div> <div class="slide-content"> <div class="author"> <div class="slide-title">Chris Kwok</div> <div class="slide-text">Facilitator and Trainer</div> </div> <svg xmlns="http://www.w3.org/2000/svg" width="32" height="32" viewBox="0 0 24 24"> <path d="M85.255-870.126l4.727-4.727-4.727-4.727-1.565,1.572,2.038,2.038H80.6v2.235h5.13L83.69-871.7Zm.048,7.271a11.668,11.668,0,0,1-4.665-.943,12.125,12.125,0,0,1-3.818-2.572,12.126,12.126,0,0,1-2.572-3.817,11.662,11.662,0,0,1-.943-4.665,11.715,11.715,0,0,1,.943-4.685,12.016,12.016,0,0,1,2.571-3.808,12.228,12.228,0,0,1,3.817-2.565,11.643,11.643,0,0,1,4.665-.945,11.7,11.7,0,0,1,4.686.944,12.115,12.115,0,0,1,3.809,2.564,12.112,12.112,0,0,1,2.564,3.808,11.7,11.7,0,0,1,.945,4.686,11.644,11.644,0,0,1-.945,4.666,12.23,12.23,0,0,1-2.565,3.818,12.016,12.016,0,0,1-3.808,2.572A11.712,11.712,0,0,1,85.3-862.855Z" transform="translate(-73.304 886.855)" fill="currentColor"></path> </svg> </div> </a> </div> <div class="swiper-slide"> <a href="/team/stephen-sulmeyer" onclick="trackParser(this)" data-tracker-identifier="EXPERT"> <div class="slide-image"> <img src="/_assets/images/people/experts/sulmeyer-stephen_600x600.jpg" loading="eager" fetchpriority="auto" alt="Stephen Sulmeyer" width="300" height="300"/> <div class="hover-content"> <div class="article"> <p>“Talking honestly and openly about the emotional as well as the legal aspects of a dispute tends to lead not only to resolution, but also more robust, enduring and satisfying agreements.”</p> </div> </div> </div> <div class="slide-content"> <div class="author"> <div class="slide-title">Stephen Sulmeyer</div> <div class="slide-text">Facilitator and Trainer</div> </div> <svg xmlns="http://www.w3.org/2000/svg" width="32" height="32" viewBox="0 0 24 24"> <path d="M85.255-870.126l4.727-4.727-4.727-4.727-1.565,1.572,2.038,2.038H80.6v2.235h5.13L83.69-871.7Zm.048,7.271a11.668,11.668,0,0,1-4.665-.943,12.125,12.125,0,0,1-3.818-2.572,12.126,12.126,0,0,1-2.572-3.817,11.662,11.662,0,0,1-.943-4.665,11.715,11.715,0,0,1,.943-4.685,12.016,12.016,0,0,1,2.571-3.808,12.228,12.228,0,0,1,3.817-2.565,11.643,11.643,0,0,1,4.665-.945,11.7,11.7,0,0,1,4.686.944,12.115,12.115,0,0,1,3.809,2.564,12.112,12.112,0,0,1,2.564,3.808,11.7,11.7,0,0,1,.945,4.686,11.644,11.644,0,0,1-.945,4.666,12.23,12.23,0,0,1-2.565,3.818,12.016,12.016,0,0,1-3.808,2.572A11.712,11.712,0,0,1,85.3-862.855Z" transform="translate(-73.304 886.855)" fill="currentColor"></path> </svg> </div> </a> </div> <div class="swiper-slide"> <a href="/team/randa-trapp" onclick="trackParser(this)" data-tracker-identifier="EXPERT"> <div class="slide-image"> <img src="/_assets/images/people/experts/thumbs/trapp_randa_300x300.jpg" loading="eager" fetchpriority="auto" alt="Randa Trapp" width="300" height="300"/> <div class="hover-content"> <div class="article"> <p><b>“</b>Growing up in the turbulent ’60s, I saw people working together to resolve social issues. While they did not always reach those goals, I was intrigued by the concept of peaceful coexistence.”</p> </div> </div> </div> <div class="slide-content"> <div class="author"> <div class="slide-title">Randa Trapp</div> <div class="slide-text">Facilitator and Trainer</div> </div> <svg xmlns="http://www.w3.org/2000/svg" width="32" height="32" viewBox="0 0 24 24"> <path d="M85.255-870.126l4.727-4.727-4.727-4.727-1.565,1.572,2.038,2.038H80.6v2.235h5.13L83.69-871.7Zm.048,7.271a11.668,11.668,0,0,1-4.665-.943,12.125,12.125,0,0,1-3.818-2.572,12.126,12.126,0,0,1-2.572-3.817,11.662,11.662,0,0,1-.943-4.665,11.715,11.715,0,0,1,.943-4.685,12.016,12.016,0,0,1,2.571-3.808,12.228,12.228,0,0,1,3.817-2.565,11.643,11.643,0,0,1,4.665-.945,11.7,11.7,0,0,1,4.686.944,12.115,12.115,0,0,1,3.809,2.564,12.112,12.112,0,0,1,2.564,3.808,11.7,11.7,0,0,1,.945,4.686,11.644,11.644,0,0,1-.945,4.666,12.23,12.23,0,0,1-2.565,3.818,12.016,12.016,0,0,1-3.808,2.572A11.712,11.712,0,0,1,85.3-862.855Z" transform="translate(-73.304 886.855)" fill="currentColor"></path> </svg> </div> </a> </div> <div class="swiper-slide"> <a href="/team/susan-yates" onclick="trackParser(this)" data-tracker-identifier="EXPERT"> <div class="slide-image"> <img src="/_assets/images/people/experts/yates-susan-400x400.jpg" loading="eager" fetchpriority="auto" alt="Susan Yates" width="300" height="300"/> <div class="hover-content"> <div class="article"> <p>“I meet people and organizations where they are—not where they should be—and help them get where they need to go.”</p> </div> </div> </div> <div class="slide-content"> <div class="author"> <div class="slide-title">Susan Yates</div> <div class="slide-text">Facilitator and Trainer</div> </div> <svg xmlns="http://www.w3.org/2000/svg" width="32" height="32" viewBox="0 0 24 24"> <path d="M85.255-870.126l4.727-4.727-4.727-4.727-1.565,1.572,2.038,2.038H80.6v2.235h5.13L83.69-871.7Zm.048,7.271a11.668,11.668,0,0,1-4.665-.943,12.125,12.125,0,0,1-3.818-2.572,12.126,12.126,0,0,1-2.572-3.817,11.662,11.662,0,0,1-.943-4.665,11.715,11.715,0,0,1,.943-4.685,12.016,12.016,0,0,1,2.571-3.808,12.228,12.228,0,0,1,3.817-2.565,11.643,11.643,0,0,1,4.665-.945,11.7,11.7,0,0,1,4.686.944,12.115,12.115,0,0,1,3.809,2.564,12.112,12.112,0,0,1,2.564,3.808,11.7,11.7,0,0,1,.945,4.686,11.644,11.644,0,0,1-.945,4.666,12.23,12.23,0,0,1-2.565,3.818,12.016,12.016,0,0,1-3.808,2.572A11.712,11.712,0,0,1,85.3-862.855Z" transform="translate(-73.304 886.855)" fill="currentColor"></path> </svg> </div> </a> </div> </div> </div> <div class="button-cover"> <div class="team-slider-button prev"> <svg xmlns="http://www.w3.org/2000/svg" width="14.609" height="24" viewBox="0 0 14.609 24"> <path fill="currentColor" d="M9.391 12 0 2.609 2.609 0l12 12-12 12L0 21.391Z"></path> </svg> </div> <div class="team-slider-button next"> <svg xmlns="http://www.w3.org/2000/svg" width="14.609" height="24" viewBox="0 0 14.609 24"> <path fill="currentColor" d="M9.391 12 0 2.609 2.609 0l12 12-12 12L0 21.391Z"></path> </svg> </div> </div> </div> </div></section><section class="section section-hero transparent-bg" data-component="hero-compact" style="--dpt: 0; --dpb: 0; --mpt: 40; --mpb: 0;"> <div class="hero-content"> <div class="container"> <div class="hero-media"> <picture> <source media="(max-width: 767px)" srcset="/_assets/images/success-stories/success-hero.jpg"> <source media="(min-width: 768px)" srcset="/_assets/images/success-stories/success-hero.jpg"> <img src="/_assets/images/success-stories/success-hero.jpg" loading="eager" fetchpriority="auto" class="parallax-image hero-center" alt="success stories"/> </picture> </div> <div class="hero-header"> <h2 class="heading h2 hero-title"> They did it, so can you.</h2> <div data-component="text" class="body-1 hero-desc" style="display: none;"></div> <h4 class="heading h4 hero-subtitle"> We've helped organizations across industries—from higher education and healthcare to insurance, government, and more—resolve conflict and enhance team performance.</h4> </div> </div> </div></section><section class="section section-case" data-component="use-case" style="--dpt: 50; --dpb: 80; --mpt: 40; --mpb: 0;"> <div class="wrapper"> <div x-data="useCase" class="case-container"> <div class="case-studies-filter"> <label for="caseStudyCategory"> <span class="material-symbols-outlined"> tune </span> <span>Filter by</span> </label> <select name="caseStudyCategory" id="caseStudyCategory" x-bind="categoryChange"> <option value="All" selected="">All</option> <option value="Healthcare">Healthcare</option><option value="Higher Education">Higher Education</option><option value="Government">Government</option><option value="Insurance ">Insurance </option><option value="Federal Government">Federal Government</option> </select> </div> <div class="nav-tabs-container"> <button x-bind="leftArrowTrigger" class="tab-nav-scroll-btn prev" @click="goPrev"><span class="material-symbols-outlined"> arrow_back </span></button> <button x-bind="rightArrowTrigger" class="tab-nav-scroll-btn next " @click="goNext"><span class="material-symbols-outlined"> arrow_forward </span></button> <div class="tab-navs" x-bind="scroller"> <div class="container"> <nav> <button id="bullying-and-harassment" x-bind="trigger" x-init="tab = $el.id" data-category="Healthcare"> <div class="button-cover"> <h4 class="heading h4 " title="Bullying and Harassment"> Bullying and Harassment</h4> <div class="text-atom body-3 text-left "> Healthcare</div> </div> </button> <button id="leadership-change" x-bind="trigger" data-category="Higher Education"> <div class="button-cover"> <h4 class="heading h4 " title="Leadership Change"> Leadership Change</h4> <div class="text-atom body-3 text-left "> Higher Education</div> </div> </button> <button id="embracing-diversity" x-bind="trigger" data-category="Government"> <div class="button-cover"> <h4 class="heading h4 " title="Embracing Diversity"> Embracing Diversity</h4> <div class="text-atom body-3 text-left "> Government</div> </div> </button> <button id="de-escalating-conflict" x-bind="trigger" data-category="Insurance "> <div class="button-cover"> <h4 class="heading h4 " title="De-escalating Conflict"> De-escalating Conflict</h4> <div class="text-atom body-3 text-left "> Insurance </div> </div> </button> <button id="mediation-and-negotiation-skill-building" x-bind="trigger" data-category="Federal Government"> <div class="button-cover"> <h4 class="heading h4 " title="Mediation and Negotiation Skill Building"> Mediation and Negotiation Skill Building</h4> <div class="text-atom body-3 text-left "> Federal Government</div> </div> </button> <button id="facilitated-dialogue" x-bind="trigger" data-category="Higher Education"> <div class="button-cover"> <h4 class="heading h4 " title="Facilitated Dialogue"> Facilitated Dialogue</h4> <div class="text-atom body-3 text-left "> Higher Education</div> </div> </button> <button id="leadership-training-" x-bind="trigger" data-category="Healthcare"> <div class="button-cover"> <h4 class="heading h4 " title="Leadership Training "> Leadership Training </h4> <div class="text-atom body-3 text-left "> Healthcare</div> </div> </button> </nav> </div> </div> </div> <div class="cases" x-effect="calcWidth" @resize.window="calcWidth"> <div class="container"> <template data-target="bullying-and-harassment" data-category="Healthcare" x-bind="target"> <div class="tab-cover" data-index="bullying-and-harassment"> <div class="item" data-icon="location_on"> <div class="content" x-bind="aos"> <div class="tag-cover"> <div class="tag-item"> <div class="text-atom body-2 text-left tag"> Industry:</div> <h3 class="heading h3 tag-title" size="3"> <span class="icon material-symbols-outlined">ecg_heart</span> Healthcare </h3> </div> <div class="tag-item"> <div class="text-atom body-2 text-left tag"> JAMS Pathways Program Duration:</div> <h4 class="heading h4 tag-sub" size="4"> <span class="icon material-symbols-outlined">schedule</span> 6 months </h4> </div> </div> </div> </div> <div class="item" data-icon="exclamation"> <div class="content" x-bind="aos"> <h4 class="heading h4 underline article-title"> The Problem</h4> <div class="text-atom body-2 text-left paragraph"> Team members alleged bullying and harassment and disagreed about how management handled past incidents. The unresolved situation resulted in low morale, an unhealthy work culture, lack of trust and increased employee turnover.</div> </div> <div class="image"> <img src="/_assets/images/success-stories/success-hc-1.jpg" alt="Healthcare" loading="eager" fetchpriority="auto"/> </div> </div> <div class="item" data-icon="cognition"> <div class="content" x-bind="aos"> <h4 class="heading h4 underline article-title"> Pathways' Solution</h4> <div class="text-atom body-2 text-left sub-title"> A customized, multi-phased facilitation program</div> <ul class="step-list" title="Step" style="--title:'Step'"> <li><p class="text-atom body-2 text-left paragraph"> Voluntary, confidential interviews with team members to understand the core issues and culture. </p></li> <li><p class="text-atom body-2 text-left paragraph"> Designed a custom plan to create psychological safety and engage everyone in finding a solution.</p></li> <li><p class="text-atom body-2 text-left paragraph"> Workshops consisting of instruction, skill-building and discussion focused on the core issues as gleaned from the interviews. Team members practiced tools to navigate difficult conversations so a restorative process could begin. A rejuvenated staff engaged in problem-solving sessions that resulted in concrete steps to correct past problems and set a course for a brighter future.</p></li> <li><p class="text-atom body-2 text-left paragraph"> Facilitated conversations to rebuild trust and repair relationships among colleagues and the constituencies they serve. Public commitment to the agreements reached during the prior step.</p></li> </ul> </div> <div class="image"> <img src="/_assets/images/success-stories/success-hc-2.jpg" alt="Pathways' Solution" loading="eager" fetchpriority="auto"/> </div> </div> <div class="item" data-icon="done"> <div class="content" x-bind="aos"> <h4 class="heading h4 underline article-title"> The Results</h4> <ul class="done-icon"> <li><p class="text-atom body-2 text-left paragraph"> Repaired trust</p></li> <li><p class="text-atom body-2 text-left paragraph"> Rebuilt relationships</p></li> <li><p class="text-atom body-2 text-left paragraph"> Bullying and harassment replaced with mutual respect</p></li> <li><p class="text-atom body-2 text-left paragraph"> More productive work environment</p></li> </ul> </div> <div class="image"> <img src="/_assets/images/success-stories/success-hc-3.jpg" alt="Healthcare" loading="eager" fetchpriority="auto"/> </div> </div> </div> </template> <template data-target="leadership-change" data-category="Higher Education" x-bind="target"> <div class="tab-cover" data-index="leadership-change"> <div class="item" data-icon="location_on"> <div class="content" x-bind="aos"> <div class="tag-cover"> <div class="tag-item"> <div class="text-atom body-2 text-left tag"> Industry:</div> <h3 class="heading h3 tag-title" size="3"> <span class="icon material-symbols-outlined">school</span> Higher Education </h3> </div> <div class="tag-item"> <div class="text-atom body-2 text-left tag"> JAMS Pathways Program Duration:</div> <h4 class="heading h4 tag-sub" size="4"> <span class="icon material-symbols-outlined">schedule</span> 8 months </h4> </div> </div> </div> </div> <div class="item" data-icon="exclamation"> <div class="content" x-bind="aos"> <h4 class="heading h4 underline article-title"> The Problem</h4> <div class="text-atom body-2 text-left paragraph"> New leadership inherited a culture of conflict between existing leaders and team members. Lacking confidence and trust that new leaders would improve the work environment, team members became disengaged, putting the organization’s mission at risk.</div> </div> <div class="image"> <img src="/_assets/images/success-stories/success-highered-1.jpg" alt="Higher Education" loading="eager" fetchpriority="auto"/> </div> </div> <div class="item" data-icon="cognition"> <div class="content" x-bind="aos"> <h4 class="heading h4 underline article-title"> Pathways' Solution</h4> <div class="text-atom body-2 text-left sub-title"> A customized, multi-phased facilitation program</div> <ul class="step-list" title="Step" style="--title:'Step'"> <li><p class="text-atom body-2 text-left paragraph"> Voluntary, confidential group meetings, one-on-one interviews with leadership and team representatives, and review of documents and emails uncovered core issues and revealed possible obstacles to progress.</p></li> <li><p class="text-atom body-2 text-left paragraph"> Designed a custom plan to improve communications, including training needed, key participants in conversations and sequence of events. </p></li> <li><p class="text-atom body-2 text-left paragraph"> In-person and virtual workshops laid the foundation for facilitated conversations by building the skills to have difficult conversations, navigate differences and move forward productively. Using those skills, facilitated conversations, acknowledged leadership mistakes and discussed how to move forward. By involving leadership and team members in a collaborative process, we created a safe environment to resolve current issues and prevent new ones.</p></li> <li><p class="text-atom body-2 text-left paragraph"> Participants reflected on their JAMS Pathways journey and prepared for a new beginning. A final report included lessons learned, key takeaways and a roadmap for the future. </p></li> </ul> </div> <div class="image"> <img src="/_assets/images/success-stories/success-highered-2.jpg" alt="Higher Education" loading="eager" fetchpriority="auto"/> </div> </div> <div class="item" data-icon="done"> <div class="content" x-bind="aos"> <h4 class="heading h4 underline article-title"> The Results</h4> <ul class="done-icon"> <li><p class="text-atom body-2 text-left paragraph"> A safe environment to discuss difficult issues</p></li> <li><p class="text-atom body-2 text-left paragraph"> Trust in new leadership</p></li> <li><p class="text-atom body-2 text-left paragraph"> A rejuvenated team ready to focus on their mission</p></li> </ul> </div> <div class="image"> <img src="/_assets/images/success-stories/success-highered-3.jpg" alt="Higher Education" loading="eager" fetchpriority="auto"/> </div> </div> </div> </template> <template data-target="embracing-diversity" data-category="Government" x-bind="target"> <div class="tab-cover" data-index="embracing-diversity"> <div class="item" data-icon="location_on"> <div class="content" x-bind="aos"> <div class="tag-cover"> <div class="tag-item"> <div class="text-atom body-2 text-left tag"> Industry:</div> <h3 class="heading h3 tag-title" size="3"> <span class="icon material-symbols-outlined">account_balance</span> Government </h3> </div> <div class="tag-item"> <div class="text-atom body-2 text-left tag"> JAMS Pathways Program Duration:</div> <h4 class="heading h4 tag-sub" size="4"> <span class="icon material-symbols-outlined">schedule</span> Two days training plus advance conversations </h4> </div> </div> </div> </div> <div class="item" data-icon="exclamation"> <div class="content" x-bind="aos"> <h4 class="heading h4 underline article-title"> The Problem</h4> <div class="text-atom body-2 text-left paragraph"> Transportation authority requested conflict resolution and communication skills training for team with complex personalities, biases, generational differences and DE&I issues.</div> </div> <div class="image"> <img src="/_assets/images/success-stories/success-dei-1.jpg" alt="Government" loading="eager" fetchpriority="auto"/> </div> </div> <div class="item" data-icon="cognition"> <div class="content" x-bind="aos"> <h4 class="heading h4 underline article-title"> Pathways' Solution</h4> <div class="text-atom body-2 text-left sub-title"> Two-day training program</div> <ul class="step-list" title="Step" style="--title:'Step'"> <li><p class="text-atom body-2 text-left paragraph"> Voluntary, confidential conversations with team leaders about specific situations, concerns and goals.</p></li> <li><p class="text-atom body-2 text-left paragraph"> Designed a custom, interactive two-day workshop using real and hypothetical situations. </p></li> <li><p class="text-atom body-2 text-left paragraph"> Through instruction and role-playing scenarios, employees learned skills to communicate and resolve conflicts with people with different communication styles and life experiences.</p></li> <li><p class="text-atom body-2 text-left paragraph"> Debrief and discussion between JAMS and company representatives regarding how to make the changes more permanent.</p></li> </ul> </div> <div class="image"> <img src="/_assets/images/success-stories/success-dei-2.jpg" alt="Publishing" loading="eager" fetchpriority="auto"/> </div> </div> <div class="item" data-icon="done"> <div class="content" x-bind="aos"> <h4 class="heading h4 underline article-title"> The Results</h4> <ul class="done-icon"> <li><p class="text-atom body-2 text-left paragraph"> Improved collaboration</p></li> <li><p class="text-atom body-2 text-left paragraph"> Better productivity</p></li> <li><p class="text-atom body-2 text-left paragraph"> Bullying and harassment replaced by respect</p></li> <li><p class="text-atom body-2 text-left paragraph"> An open and inclusive workplace</p></li> </ul> </div> <div class="image"> <img src="/_assets/images/success-stories/success-dei-3.jpg" alt="Publishing" loading="eager" fetchpriority="auto"/> </div> </div> </div> </template> <template data-target="de-escalating-conflict" data-category="Insurance " x-bind="target"> <div class="tab-cover" data-index="de-escalating-conflict"> <div class="item" data-icon="location_on"> <div class="content" x-bind="aos"> <div class="tag-cover"> <div class="tag-item"> <div class="text-atom body-2 text-left tag"> Industry:</div> <h3 class="heading h3 tag-title" size="3"> <span class="icon material-symbols-outlined">shield</span> Insurance </h3> </div> <div class="tag-item"> <div class="text-atom body-2 text-left tag"> JAMS Pathways Program Duration:</div> <h4 class="heading h4 tag-sub" size="4"> <span class="icon material-symbols-outlined">schedule</span> Two to three weeks of preparation followed by one day of training </h4> </div> </div> </div> </div> <div class="item" data-icon="exclamation"> <div class="content" x-bind="aos"> <h4 class="heading h4 underline article-title"> The Problem</h4> <div class="text-atom body-2 text-left paragraph"> The organization requested training to help team members enhance communication and address escalated conflicts and a lack of knowledge on about how to handle difficult conversations.</div> </div> <div class="image"> <img src="/_assets/images/success-stories/success-insurance-1.jpg" alt="Insurance" loading="eager" fetchpriority="auto"/> </div> </div> <div class="item" data-icon="cognition"> <div class="content" x-bind="aos"> <h4 class="heading h4 underline article-title"> Pathways' Solution</h4> <div class="text-atom body-2 text-left sub-title"> One-day training program</div> <ul class="step-list" title="Step" style="--title:'Step'"> <li><p class="text-atom body-2 text-left paragraph"> Meetings with team leaders to discuss their needs plus a voluntary, anonymous and confidential survey to gain insight into participants’ current challenges.</p></li> <li><p class="text-atom body-2 text-left paragraph"> Designed a one-day custom training session to fit the client’s needs.</p></li> <li><p class="text-atom body-2 text-left paragraph"> On training day, a morning session introduced tools, tips and techniques for difficult conversations. The afternoon session put these into practice through roleplaying scenarios.</p></li> </ul> </div> <div class="image"> <img src="/_assets/images/success-stories/success-insurance-2.jpg" alt="Insurance" loading="eager" fetchpriority="auto"/> </div> </div> <div class="item" data-icon="done"> <div class="content" x-bind="aos"> <h4 class="heading h4 underline article-title"> The Results</h4> <ul class="done-icon"> <li><p class="text-atom body-2 text-left paragraph"> Increased confidence</p></li> <li><p class="text-atom body-2 text-left paragraph"> Stronger skills</p></li> <li><p class="text-atom body-2 text-left paragraph"> Team empowered to manage challenges</p></li> </ul> </div> <div class="image"> <img src="/_assets/images/success-stories/success-insurance-3.jpg" alt="Insurance" loading="eager" fetchpriority="auto"/> </div> </div> </div> </template> <template data-target="mediation-and-negotiation-skill-building" data-category="Federal Government" x-bind="target"> <div class="tab-cover" data-index="mediation-and-negotiation-skill-building"> <div class="item" data-icon="location_on"> <div class="content" x-bind="aos"> <div class="tag-cover"> <div class="tag-item"> <div class="text-atom body-2 text-left tag"> Industry</div> <h3 class="heading h3 tag-title" size="3"> <span class="icon material-symbols-outlined">menu_book</span> Federal Government </h3> </div> <div class="tag-item"> <div class="text-atom body-2 text-left tag"> JAMS Pathways Program Duration:</div> <h4 class="heading h4 tag-sub" size="4"> <span class="icon material-symbols-outlined">schedule</span> A training program spanning several days, including preparation time </h4> </div> </div> </div> </div> <div class="item" data-icon="exclamation"> <div class="content" x-bind="aos"> <h4 class="heading h4 underline article-title"> The Problem</h4> <div class="text-atom body-2 text-left paragraph"> A federal agency sought training in dispute resolution, mediation and negotiation to enhance the professional skills of its team and boost their confidence when mediating.</div> </div> <div class="image"> <img src="/_assets/images/blog/success-govt-1.jpg" alt="Government" loading="eager" fetchpriority="auto"/> </div> </div> <div class="item" data-icon="cognition"> <div class="content" x-bind="aos"> <h4 class="heading h4 underline article-title"> Pathways' Solution</h4> <div class="text-atom body-2 text-left sub-title"> A training program spanning several days, including preparation time</div> <ul class="step-list" title="Step" style="--title:'Step'"> <li><p class="text-atom body-2 text-left paragraph"> <p><strong>Understanding the Needs:</strong> Leadership meetings were conducted to discuss challenges and expectations.</p></p></li> <li><p class="text-atom body-2 text-left paragraph"> <p><strong>Curriculum Design: </strong>A custom, multi-day interactive training program was developed to meet client expectations, featuring the following curriculum:</p> <p>• Fundamentals of interest-based negotiation and how these lessons apply to mediation</p> <p>• Techniques for setting the stage for productive mediation, with a focus on the importance and methods of thorough preparation</p> <p>• Methods to maximize the mediation process, from initial stages through bargaining and evaluating options</p> <p>• Strategies for the final phases of mediation, including late-stage tactics, common pitfalls to avoid and settlement strategies</p></p></li> <li><p class="text-atom body-2 text-left paragraph"> <p><strong>Interactive Training:</strong> The Pathways team delivered instructions and introduced tools, tips and techniques for effective mediation and negotiation. The training included facilitated group discussions and experiential learning through the fishbowl technique and role-playing scenarios.</p></p></li> </ul> </div> <div class="image"> <img src="/_assets/images/blog/success-govt-3.jpg" alt="Government" loading="eager" fetchpriority="auto"/> </div> </div> <div class="item" data-icon="done"> <div class="content" x-bind="aos"> <h4 class="heading h4 underline article-title"> The Results</h4> <ul class="done-icon"> <li><p class="text-atom body-2 text-left paragraph"> The training program was designed not merely for skill development, but to foster a culture of understanding and effective communication within the agency. Feedback underscored the program’s effectiveness in equipping the team with the necessary skills and confidence for real-world application </p></li> <li><p class="text-atom body-2 text-left paragraph"> Participants built a robust foundation in mediation and negotiation principles, enriched by the trainers' extensive experience.</p></li> <li><p class="text-atom body-2 text-left paragraph"> The team gained confidence in their capabilities to lead a mediation efficiently.</p></li> <li><p class="text-atom body-2 text-left paragraph"> The interactive approach of the training facilitated hands-on learning, which was particularly beneficial during breakout sessions.</p></li> <li><p class="text-atom body-2 text-left paragraph"> Active participation in mediation practice provided a realistic preview of actual mediation scenarios.</p></li> </ul> </div> <div class="image"> <img src="/_assets/images/blog/success-govt-2.jpg" alt="Government" loading="eager" fetchpriority="auto"/> </div> </div> </div> </template> <template data-target="facilitated-dialogue" data-category="Higher Education" x-bind="target"> <div class="tab-cover" data-index="facilitated-dialogue"> <div class="item" data-icon="location_on"> <div class="content" x-bind="aos"> <div class="tag-cover"> <div class="tag-item"> <div class="text-atom body-2 text-left tag"> Industry</div> <h3 class="heading h3 tag-title" size="3"> <span class="icon material-symbols-outlined">school</span> Higher Education </h3> </div> <div class="tag-item"> <div class="text-atom body-2 text-left tag"> JAMS Pathways Program Duration:</div> <h4 class="heading h4 tag-sub" size="4"> <span class="icon material-symbols-outlined">schedule</span> 1 month </h4> </div> </div> </div> </div> <div class="item" data-icon="location_on"> <div class="content" x-bind="aos"> <h4 class="heading h4 underline article-title"> The Problem</h4> <div class="text-atom body-2 text-left paragraph"> A conflict involving two counselors at a higher education institution prompted leadership to request a facilitated dialogue aimed at resolving the issue and paving the way for effective future collaboration.</div> </div> <div class="image"> <img src="/_assets/images/success-stories/facilitated-dialogue-1.jpg" alt="Education" loading="eager" fetchpriority="auto"/> </div> </div> <div class="item" data-icon="cognition"> <div class="content" x-bind="aos"> <h4 class="heading h4 underline article-title"> Pathways' Solution</h4> <div class="text-atom body-2 text-left sub-title"> A customized, multi-phased facilitation program spanning one month</div> <ul class="step-list" title="Step" style="--title:'Step'"> <li><p class="text-atom body-2 text-left paragraph"> <p><strong>Needs Assessment</strong><br/> The facilitator met with leadership to discuss their needs and the desired outcomes.</p></p></li> <li><p class="text-atom body-2 text-left paragraph"> <p><strong>Individual Consultations</strong><br/> The facilitator met individually with each counselor to understand their perspectives on the conflict and to discuss the best-case scenario for moving forward.</p> <p>Following these meetings, the facilitator brought the parties together, creating a safe space for them to discuss the conflict and its impact on their work mission, work environment and mental health.</p></p></li> </ul> </div> <div class="image"> <img src="/_assets/images/success-stories/facilitated-dialogue-2.jpg" alt="Education" loading="eager" fetchpriority="auto"/> </div> </div> <div class="item" data-icon="done"> <div class="content" x-bind="aos"> <h4 class="heading h4 underline article-title"> The Results</h4> <ul class="done-icon"> <li><p class="text-atom body-2 text-left paragraph"> <strong>Conflict Resolution:</strong> The dispute was fully resolved.</p></li> <li><p class="text-atom body-2 text-left paragraph"> <strong>Agreed Practices:</strong> Both parties agreed on a set of working practices to ensure smooth collaboration and prevent misunderstandings, such as turning on cameras during video calls and holding specific meetings with agreed-upon stakeholders.</p></li> <li><p class="text-atom body-2 text-left paragraph"> <strong>Action Plan:</strong> Leadership received an action plan that the counseling department wished to implement moving forward.</p></li> <li><p class="text-atom body-2 text-left paragraph"> <strong>Renewed Focus:</strong> The counseling department was able to return its focus to its core mission of assisting students.</p></li> </ul> </div> <div class="image"> <img src="/_assets/images/success-stories/facilitated-dialogue-3.jpg" alt="Education" loading="eager" fetchpriority="auto"/> </div> </div> </div> </template> <template data-target="leadership-training-" data-category="Healthcare" x-bind="target"> <div class="tab-cover" data-index="leadership-training-"> <div class="item" data-icon="location_on"> <div class="content" x-bind="aos"> <div class="tag-cover"> <div class="tag-item"> <div class="text-atom body-2 text-left tag"> Industry:</div> <h3 class="heading h3 tag-title" size="3"> <span class="icon material-symbols-outlined">ecg_heart</span> Healthcare </h3> </div> <div class="tag-item"> <div class="text-atom body-2 text-left tag"> JAMS Pathways Program Duration:</div> <h4 class="heading h4 tag-sub" size="4"> <span class="icon material-symbols-outlined">schedule</span> A multi-day training meeting the specific needs of leadership and trainees </h4> </div> </div> </div> </div> <div class="item" data-icon="location_on"> <div class="content" x-bind="aos"> <h4 class="heading h4 underline article-title"> The Problem</h4> <div class="text-atom body-2 text-left paragraph"> Department director with responsibility for diversity, equity and inclusion (DEI) for a public research university hospital sought two training sessions with topics including DEI, bias, difficult conversations, providing feedback and psychological safety.</div> </div> <div class="image"> <img src="/_assets/images/success-stories/leadership-training-1.jpg" alt="Leadership training" loading="eager" fetchpriority="auto"/> </div> </div> <div class="item" data-icon="cognition"> <div class="content" x-bind="aos"> <h4 class="heading h4 underline article-title"> Pathways' Solution</h4> <div class="text-atom body-2 text-left sub-title"> </div> <ul class="step-list" title="Step" style="--title:'Step'"> <li><p class="text-atom body-2 text-left paragraph"> Meetings with department leadership to discuss existing challenges and identify areas of improvement.</p></li> <li><p class="text-atom body-2 text-left paragraph"> Designed a two-day interactive training to fit client needs within the delivery of healthcare.</p></li> <li><p class="text-atom body-2 text-left paragraph"> The Pathways team provided instruction and introduced tools, tips and techniques for mediation and negotiation. The team also facilitated group discussions and learning using role-playing scenarios allowing trainees to apply skills to their daily work.</p></li> </ul> </div> <div class="image"> <img src="/_assets/images/success-stories/leadership-training-2.jpg" alt="Leadership training" loading="eager" fetchpriority="auto"/> </div> </div> <div class="item" data-icon="done"> <div class="content" x-bind="aos"> <h4 class="heading h4 underline article-title"> The Results</h4> <ul class="done-icon"> <li><p class="text-atom body-2 text-left paragraph"> Participants engaged in deep discussion about policies and procedures that impacted underrepresented minorities.</p></li> <li><p class="text-atom body-2 text-left paragraph"> Revised structures for input from diverse candidates and residents were instituted because of the progress attained during the sessions.</p></li> <li><p class="text-atom body-2 text-left paragraph"> Leadership began a process of changing procedures for scheduling time between leaders and subordinates within the department.</p></li> </ul> </div> <div class="image"> <img src="/_assets/images/success-stories/leadership-training-3.jpg" alt="Leadership training" loading="eager" fetchpriority="auto"/> </div> </div> </div> </template> </div> </div> </div> </div></section><section class="section section-hero bg-gradient" data-component="hero-compact" style="--dpt: 0; --dpb: 0; --mpt: 0; --mpb: 0;"> <div class="hero-content"> <div class="container"> <div class="hero-media" style="display: none;"> <picture> <source media="(max-width: 767px)" srcset=""> <source media="(min-width: 768px)" srcset=""> </picture> </div> <div class="hero-header"> <h2 class="heading h2 hero-title"> FAQ</h2> <div data-component="text" class="body-1 hero-desc" style="display: none;"></div> </div> </div> </div></section><section class="section section-faq" data-component="faqs" style="--dpt: 20; --dpb: 20; --mpt: 0; --mpb: 0;"> <div class="container dir-col"> <div x-data="faqFilter" x-cloak 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aria-invalid="false" aria-labelledby="Company" aria-describedby="Company" aria-required="true" required data-message-error="Please enter company name." /> </div> <div class="dir-row"> <div class="form-row"> <label for="jobtitle" class="sr-only" data-required="true"> Job title </label> <input type="text" name="job_title_cloned" id="jobtitle" autocomplete="organization-title" inputmode="text" placeholder="Job title *" aria-invalid="false" aria-labelledby="jobtitle-label" aria-describedby="Job title" aria-required="true" required data-message-error="Please enter job title." /> </div> </div> <div class="dir-row"> <div class="form-row"> <label for="industrytype" class="sr-only"> Industry Type </label> <select name="industry_type" id="industrytype" aria-labelledby="Industry Type" aria-describedby="Industry Type" required data-message-error="Please select industry type."> <option value="" selected="true" disabled="disabled"> Industry Type * </option> <option value="Accounting">Accounting</option> <option value="Administration & Office Support"> Administration & Office Support </option> <option value="Banking & Financial Services"> Banking & Financial Services </option> <option value="Call Center & Customer Service"> Call Center & Customer Service </option> <option value="Community Services & Development"> Community Services & Development </option> <option value="Construction">Construction</option> <option value="Consulting & Strategy"> Consulting & Strategy </option> <option value="Design & Architecture"> Design & Architecture </option> <option value="Education & Training"> Education & Training </option> <option value="Engineering">Engineering</option> <option value="Farming, Animals & Conservation"> Farming, Animals & Conservation </option> <option value="Government & Defense"> Government & Defense </option> <option value="Healthcare & Medical|"> Healthcare & Medical| </option> <option value="Hospitality & Tourism"> Hospitality & Tourism </option> <option value="Human Resources & Recruitment"> Human Resources & Recruitment </option> <option value="Information & Communication Technology"> Information & Communication Technology </option> <option value="Insurance & Superannuation"> Insurance & Superannuation </option> <option value="Legal">Legal</option> <option value="Manufacturing, Transport & Logistics"> Manufacturing, Transport & Logistics </option> <option value="Mining, Resources & Energy"> Mining, Resources & Energy </option> <option value="NGOs & Non-profits">NGOs & Non-profits</option> <option value="Real Estate & Property"> Real Estate & Property </option> <option value="Retail & Consumer Products"> Retail & Consumer Products </option> <option value="Sales">Sales</option> <option value="Science & Technology"> Science & Technology </option> <option value="Sport & Recreation">Sport & Recreation</option> <option value="Trades & Services">Trades & Services</option> <option value="Other">Other</option> </select> </div> </div> <div class="dir-row"> <div class="form-row"> <label for="howdidyouhearaboutus" class="sr-only"> How did you hear about us? </label> <select name="how_did_you_hear_about_us" id="howdidyouhearaboutus" data-required="true" aria-labelledby="How did you hear about us?" aria-describedby="How did you hear about us?" aria-required="true" required data-message-error="Please select how did you hear about us."> <option value="" selected="true" disabled="disabled"> How did you hear about us? * </option> <option value="Google | Bing">Google | Bing</option> <option value="Social media (LinkedIn)">Social Media</option> <option value="Online advertisement (specify platform or type please)">Advertisement</option> <option value="Referral from a friend or colleague">Referral</option> <option value="Email newsletter or marketing campaign">Marketing Email</option> <option value="Website/blog referral (specify if possible, e.g., specific website or blog)">Blog | Newsletter</option> <option value="Trade show or event">Trade Show</option> <option value="Other">Other</option> </select> </div> </div> <div class="dir-row"> <div class="form-row fr-tell-us-more" id="tell_us_more" style="display: none"> <label for="tell-us-more" class="sr-only"> Tell us more </label> <input type="text" name="tell_us_more" id="tell-us-more" inputmode="text" placeholder="Tell us more" aria-describedby="Tell us more" /> </div> </div> </div> <div class="form-column"> <div class="form-row"> <label for="message" class="sr-only">Message title</label> <textarea id="message" name="message_cloned_" rows="5" cols="50" required aria-invalid="false" aria-required="true" aria-labelledby="Message" data-message-error="Please enter message." placeholder="Message *"></textarea> </div> <div class="form-row"> <div class="recaptcha-container justify-flex-start"> <div title="recaptcha" class="g-recaptcha" data-callback="checkRecaptchaContact" data-sitekey="6LfNtacnAAAAAOOYBCpvLvo1qdlKjijyC5Mn6ZEp"></div> </div> </div> </div> </div> <div class="form-row center"> <button class="btn btn-primary submit-button contact-form" aria-label="SUBMIT" target="_self" type="submit" disabled> SUBMIT </button> <div class="form-row center"> <div class="text-atom body-2 form-disc"> You can also contact us at <a href="mailto:info@jamspathways.com"> <b>info@jamspathways.com</b> </a>. </div> </div> </div> </form> </div> <div class="thankyou-cover" hidden> <div class="check-icon"> <span class="icon material-symbols-outlined">done</span> </div> <header class="modal-header"><h3 class="heading h3 " > Success!</h3></header> <div class="form-subtext"><h4 class="heading h4 text-center" > Thank you for sending your inquiry. Our Team will reply to you within 1 business day.</h4></div> <div class="form-row center"><button class="btn btn-primary close-trigger" aria-label="Close" target="_self" > CLOSE </button></div> </div> <div class="alert-box" hidden> <div class="text-atom body-2 text-left " > </div> <span class="material-symbols-outlined close-alert">close</span> </div> </div></div> </div> </div> <template id="env-variables" data-env="live"></template>   <script src="https://www.google.com/recaptcha/api.js"></script> <script src="/_assets/vendor/swiper-bundle.min.js"></script> <script src="/_assets/vendor/simple-parallax.min.js"></script> <script src="/_assets/vendor/aos.min.js"></script> <script src="/_assets/js/global.js?v=9968363783" id="global-script" type="module"></script> <script src="/_assets/js/header.js?v=9968363783" id="header-script" type="module"></script> <script src="/_assets/js/fab.js?v=9968363783" id="fab-script" type="module"></script> <script src="/_assets/js/modal.js?v=9968363783" id="modal-script" type="module"></script> <script src="/_assets/js/analytics.js?v=9968363783" id="analytics-script" type="module"></script> <script src="/_assets/js/validation.js?v=9968363783" id="validation-script" type="module"></script> <script src="/_assets/js/hero-with-brands.js?v=9968363783" id="hero-with-brands-script" type="module"></script> <script src="/_assets/js/brand-slider.js?v=9968363783" id="brand-slider-script" type="module"></script> <script src="/_assets/js/cards-icon-left.js?v=9968363783" id="cards-icon-left-script" type="module"></script> <script src="/_assets/js/view-sources.js?v=9968363783" id="view-sources-script" type="module"></script> <script src="/_assets/js/path-steps.js?v=9968363783" id="path-steps-script" type="module"></script> <script src="/_assets/js/quote.js?v=9968363783" id="quote-script" type="module"></script> <script src="/_assets/js/explore-training.js?v=9968363783" id="explore-training-script" type="module"></script> <script src="/_assets/js/team-slider.js?v=9968363783" id="team-slider-script" type="module"></script> <script src="/_assets/js/use-case.js?v=9968363783" id="use-case-script" type="module"></script> <script src="/_assets/js/faqs.js?v=9968363783" id="faqs-script" type="module"></script> <script src="/_assets/js/play-book.js?v=9968363783" id="play-book-script" type="module"></script> <script src="/_assets/js/lead-drawer.js?v=9968363783" id="lead-drawer-script" type="module"></script> <script src="/_assets/vendor/intersect.min.js" defer></script> <script src="/_assets/vendor/alpine.min.js" defer></script> </body> </html>

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