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.Button{margin-right:0}.Login__popup__close{position:absolute;right:15px;top:15px;display:-webkit-box;display:-ms-flexbox;display:flex;width:25px;height:25px;background-image:url(/app/themes/liveagent/assets/images/icon-close.svg);background-repeat:no-repeat;background-size:100% auto;background-position:center;cursor:pointer;-webkit-transition:opacity .3s;transition:opacity .3s}.Login__popup__close:active,.Login__popup__close:focus,.Login__popup__close:hover{opacity:.6}.Login__popup.active{display:-webkit-box;display:-ms-flexbox;display:flex}.Button--login{padding:0 !important;margin-left:30px !important;-webkit-transition:opacity .3s;transition:opacity .3s}.Button--login:active .tooltip,.Button--login:focus .tooltip,.Button--login:hover .tooltip{display:-webkit-box;display:-ms-flexbox;display:flex}.Button--login span{font-size:0}.Button--login span::before{content:"";display:block;width:17px;height:100%;background-image:url(/app/themes/liveagent/assets/images/icon-login.svg);background-repeat:no-repeat;background-size:100% auto;background-position:center}.Button--login .tooltip{position:absolute;top:49px;display:none;margin-left:9px;padding:8px 25px;font-size:14px;line-height:21px !important;text-align:center;word-break:keep-all;color:#212121;-webkit-box-shadow:0 3px 20px 0 rgba(0,0,0,0.16);box-shadow:0 3px 20px 0 rgba(0,0,0,0.16);background-color:#fff;border-radius:4px;-webkit-transform:translateX(-50%);-ms-transform:translateX(-50%);transform:translateX(-50%)}.Button--login .tooltip::before{position:absolute;top:-10px;left:calc(50% - 10px);background:0;width:0;height:0;border-style:solid;border-width:0 10px 10px;border-color:transparent transparent #fff}body.no-scroll{overflow:hidden;height:100%}#app{padding-top:90px}#app .Header{background-color:#fff;background-color:var(--header-background);position:fixed;top:0;z-index:99991;width:100%;height:90px;padding:.9375em 0}#app .Header .wrapper{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__logo{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__logo a{display:block;width:100%;height:100%;padding:.9375em .9375em .9375em 0}#app .Header__logo a img{display:block;max-width:8.125em;height:1.875em}#app .Header__items{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:end;-ms-flex-pack:end;justify-content:flex-end;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__navigation.active{height:100vh;-webkit-transition:height .3s ease-out;transition:height .3s ease-out;display:block;overflow-y:scroll;padding-bottom:1.5em;-webkit-box-shadow:0 .25em .375em 0 rgba(0,0,0,0.06);box-shadow:0 .25em .375em 0 rgba(0,0,0,0.06);border-top:1px solid #e4e5e9}#app .Header__navigation.active>div{opacity:1;height:auto;-webkit-transition:opacity .5s ease;transition:opacity .5s ease;-webkit-transition-delay:.1s;transition-delay:.1s;display:block}#app .Header__navigation.active.mobile-active .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active .Header__navigation__promo{margin-left:3em;padding-bottom:1em;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active .menu-item-description{color:#65676b;color:var(--font-color-level3);display:block;font-size:.75em;line-height:1.5;font-weight:400;margin-top:-0.1875em;width:calc(100% - 2.0625em);white-space:break-spaces}#app .Header__navigation.active.mobile-active ul.nav>li{padding:0}#app .Header__navigation.active.mobile-active ul.nav>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul{-webkit-transition:height .6s ease;transition:height .6s ease;overflow:hidden}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li{padding:0}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile{display:-webkit-box;display:-ms-flexbox;display:flex;position:relative;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;top:.25em;left:1em;margin-top:.9em;color:#2570ed !important;z-index:1;pointer-events:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile a{display:-webkit-box;display:-ms-flexbox;display:flex;width:100%;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;padding:14px 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-product li.current-menu-item{background-color:#feefe0}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-overview li.current-menu-item{background-color:#f3e6ff}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-use-for li.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-company li.current-menu-item{background-color:#fee0e4}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-learn li.current-menu-item{background-color:#daf4e7}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>ul{display:block}#app .Header__navigation.active.mobile-active ul.nav>li>a{padding:0 1.25em}#app .Header__navigation.active.mobile-active ul.nav>li>a::before{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul{overflow:hidden;-webkit-transition:height .6s ease;transition:height .6s ease}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active ul.active{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-integrations{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-sub>a{display:none !important}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul{background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li{padding-block:.625em;margin-bottom:0;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li .icon{left:1em;margin-top:.7em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;width:100%;padding:0 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li ul li a{padding:0 1.25em}#app .Header__navigation__promo{max-width:11.5em;cursor:pointer;width:100%;height:80px;background-size:cover}#app .Header__navigation__promo *{width:100%}#app .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:reverse;-ms-flex-direction:column-reverse;flex-direction:column-reverse;padding-top:.5em}#app .Header__navigation__buttons__mobile .Button{width:100%}#app .Header__navigation__buttons__mobile .Button--login{text-align:left;height:auto}#app .Header__navigation__buttons__mobile .Button--login span{padding:0 1.25em;font-size:1rem;line-height:3.75;margin:0}#app .Header__navigation__buttons__mobile .Button--full{margin:.5em 1.25em;width:calc(100% - 2.5em)}#app .Header__navigation__buttons a.Button{display:none;max-height:3em;margin-right:1.5em;padding-inline:1em}#app .Header__navigation__buttons a.Button.Button--login{margin:0}#app .Header__navigation__buttons a.Button.Button--outline{display:-webkit-box;display:-ms-flexbox;display:flex;width:6.25em}#app .Header__navigation__buttons a.Button span{white-space:nowrap}#app .Header__navigation ul.nav{position:relative;margin-bottom:0}#app .Header__navigation ul.nav li{position:static;-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none}#app .Header__navigation ul.nav li.one-column ul{left:-1.5625em}#app .Header__navigation ul.nav li.one-column ul li{padding:0 2.8125em}#app .Header__navigation ul.nav li.one-column ul li ul{padding-bottom:0}#app .Header__navigation ul.nav li.one-column ul li ul li{padding:0}#app .Header__navigation ul.nav li a{color:#050505;color:var(--main-nav-font-color);position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;font-size:16px;line-height:60px;font-weight:600;text-decoration:none}#app .Header__navigation ul.nav li a::before{background-color:#fa9531;background-color:var(--main-nav-underline);content:"";position:absolute;bottom:.8125em;left:50%;width:0;height:.1875em;-webkit-transition:all .3s;transition:all .3s}#app .Header__navigation ul.nav li.menu-item-has-children a::after{content:"\e821";font-family:fontello,sans-serif;font-size:.75rem;font-weight:900;display:inline-block;margin-left:.625em;width:.75em}#app .Header__navigation ul.nav li.menu-item-has-children.active>a::after{-webkit-transform:rotate(180deg);-ms-transform:rotate(180deg);transform:rotate(180deg)}#app .Header__navigation ul.nav li.menu-item-has-children ul li a::before{content:unset}#app .Header__navigation ul.nav ul{position:relative}#app .Header__navigation ul.nav ul.active{display:block}#app .Header__navigation ul.nav ul li{width:100%}#app .Header__navigation ul.nav ul a{color:#050505 !important;color:var(--main-nav-submenu-font-color) !important;font-size:14px;line-height:30px;font-weight:600;white-space:nowrap;text-align:left}#app .Header__navigation ul.nav ul a[href="#"]{margin-bottom:1.25em;font-size:.875rem;line-height:0;cursor:default;padding:.625em 0}#app .Header__navigation ul.nav ul ul{display:-webkit-box;display:-ms-flexbox;display:flex;position:static;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-flow:wrap column;flex-flow:wrap column;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start}#app .Header__navigation ul.nav ul ul li{position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:center;-ms-flex-align:center;align-items:center;width:100%;margin-bottom:1.25em;padding:0;overflow:visible}#app .Header__navigation ul.nav ul ul li.label a{position:relative;width:100%;overflow:hidden}#app .Header__navigation ul.nav ul ul li.label a::after{background-color:#fa9531;background-color:var(--primary-color);color:#fff;color:var(--font-color-light);content:"";position:absolute;top:.5em;right:0;display:inline-block !important;padding:.125em .25em;border-radius:.125em;font-size:.625em;line-height:1;text-transform:uppercase}#app .Header__navigation ul.nav ul ul li.label-new a::after{content:"new"}#app .Header__navigation ul.nav ul ul li.label-top a::after{content:"top"}#app .Header__navigation ul.nav ul ul li.label-trending a::after{content:"trending"}#app .Header__navigation ul.nav ul ul li .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;pointer-events:none;z-index:1;left:.15em;top:.25em}#app .Header__navigation ul.nav ul ul li::after{content:"";position:absolute;left:-1.25em;bottom:-0.625em;height:calc(100% + 1.25em);width:0;background-color:#feefe0;-webkit-transition:all .5s ease;transition:all .5s ease}#app .Header__navigation ul.nav ul ul li:hover::after{width:100%}#app .Header__navigation ul.nav ul ul li a{padding-left:2.0625em;z-index:1}#app .Header__navigation ul.nav ul ul li:first-of-type{padding-right:0}#app .Header__navigation .icon-header-menu{left:0;width:1.5em;background-size:8.8em}#app .Header__navigation .icon-header-menu::before{width:1.5rem;height:1.5rem;display:block;position:absolute;pointer-events:none;z-index:1;content:"";font-size:1.25rem;left:0;top:.125em}#app .Header__navigation .icon-header-menu-whatsapp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -152px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-wordpress:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -16px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-prestashop:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -234px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-magento:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) 4px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-shopify:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -81px 1px;background-size:8.8em}#app .Header__navigation .icon-header-menu-mailchimp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -105px 0;background-size:8.8em}#app .Header__navigation .icon-header-menu-pipedrive:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -132px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-slack:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -36px 2px;background-size:8.8em}#app .Header__navigation .label-overview a[href="#"],#app .Header__navigation .label-overview .icon,#app .Header__navigation .label-overview li::before{color:#ae54fd !important}#app .Header__navigation .label-overview .sub-menu{width:100%}#app .Header__navigation .label-overview ::after{background-color:#f3e6ff !important}#app .Header__navigation .label-product a[href="#"],#app .Header__navigation .label-product .icon{color:#fa9531 !important}#app .Header__navigation .label-product ::after{background-color:#feefe0 !important}#app .Header__navigation .label-use-for a[href="#"],#app .Header__navigation .label-use-for .icon{color:#2570ed !important}#app .Header__navigation .label-use-for ::after{background-color:#dfeafd !important}#app .Header__navigation .label-integrations{padding:0 4.375em 0 1.875em !important}#app .Header__navigation .label-integrations ul li{padding:0 !important;margin:0 !important}#app .Header__navigation .label-integrations a[href="#"]{color:#ababab !important}#app .Header__navigation .label-integrations>*{position:relative;z-index:1}#app .Header__navigation .label-integrations ::after{background-color:#f5f5f7 !important;left:-0.625em !important;bottom:.125em !important;height:1.875em !important;z-index:0}#app .Header__navigation .label-integrations li:last-child a{color:#ababab !important;font-size:.75rem !important}#app .Header__navigation .label-learn a[href="#"],#app .Header__navigation .label-learn .icon{color:#07b65d !important}#app .Header__navigation .label-learn ::after{background-color:#daf4e7 !important}#app .Header__navigation .label-company a[href="#"],#app .Header__navigation .label-company .icon{color:#f72f49 !important}#app .Header__navigation .label-company ::after{background-color:#fee0e4 !important}#app .Header__navigation .label-liveagent a[href="#"],#app .Header__navigation .label-liveagent .icon{color:#48c6ce !important}#app .Header__navigation .label-liveagent ::after{background-color:#e4f7f8 !important}#app .Header__navigation .label-sub a[href="#"]{color:transparent !important}#app .Header__navigation .show-only-mobile{display:none}#app .Header__mobile__hamburger{cursor:pointer;margin-right:-0.25em}#app .Header__mobile__hamburger .line{width:1.65em;height:.125em;background-color:#050505;border-radius:8px;display:block;margin:.35em auto;-webkit-transition:all .3s ease-in-out;transition:all .3s ease-in-out}#app .Header__mobile__hamburger.active .line:nth-child(2){opacity:0}#app .Header__mobile__hamburger.active .line:nth-child(1){-webkit-transform:translateY(8px) rotate(45deg);-ms-transform:translateY(8px) rotate(45deg);transform:translateY(8px) rotate(45deg)}#app .Header__mobile__hamburger.active .line:nth-child(3){-webkit-transform:translateY(-8px) rotate(-45deg);-ms-transform:translateY(-8px) rotate(-45deg);transform:translateY(-8px) rotate(-45deg)}.admin-bar #app .Header{top:3em}.admin-bar #app .Header__navigation{top:8.625em}html[lang=de-DE] .Header__navigation .icon-header-menu,html[lang=et] .Header__navigation .icon-header-menu,html[lang=es-ES] .Header__navigation .icon-header-menu,html[lang=hr] .Header__navigation .icon-header-menu,html[lang=lv-LV] .Header__navigation .icon-header-menu,html[lang=lt-LT] .Header__navigation .icon-header-menu,html[lang=ru-RU] .Header__navigation .icon-header-menu,html[lang=sk-SK] .Header__navigation .icon-header-menu,html[lang=vi-VN] .Header__navigation .icon-header-menu{left:0;width:1.5em !important;background-size:11.375em !important}html[lang=de-DE] .Header__navigation .icon-header-menu-wordpress,html[lang=et] .Header__navigation .icon-header-menu-wordpress,html[lang=es-ES] .Header__navigation .icon-header-menu-wordpress,html[lang=hr] .Header__navigation .icon-header-menu-wordpress,html[lang=lv-LV] .Header__navigation .icon-header-menu-wordpress,html[lang=lt-LT] .Header__navigation .icon-header-menu-wordpress,html[lang=ru-RU] .Header__navigation .icon-header-menu-wordpress,html[lang=sk-SK] .Header__navigation .icon-header-menu-wordpress,html[lang=vi-VN] .Header__navigation .icon-header-menu-wordpress{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -1.1875em 0}html[lang=de-DE] .Header__navigation .icon-header-menu-magento,html[lang=et] .Header__navigation .icon-header-menu-magento,html[lang=es-ES] .Header__navigation .icon-header-menu-magento,html[lang=hr] .Header__navigation .icon-header-menu-magento,html[lang=lv-LV] .Header__navigation .icon-header-menu-magento,html[lang=lt-LT] .Header__navigation .icon-header-menu-magento,html[lang=ru-RU] .Header__navigation .icon-header-menu-magento,html[lang=sk-SK] .Header__navigation .icon-header-menu-magento,html[lang=vi-VN] .Header__navigation .icon-header-menu-magento{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) .25em 0}html[lang=bg-BG] .Header__navigation__buttons .Button,html[lang=lv-LV] .Header__navigation__buttons .Button{padding-left:1.714em;padding-right:1.714em}html[lang=vi-VN] .Header .Button--login{margin-left:1.75em !important}@media(min-width:768px){.Header__flags--mainmenu .Header__flags--region-asia{margin-top:1em}.Header__flags--region{width:calc(33.3333333333% - 1em);float:right;margin-right:0}.Header__flags--region ul{display:block}.Header__flags--region ul li{margin-right:0}.Header__flags--region-europe{float:left;width:66.6666666667%;height:100%;margin-bottom:0}.Header__flags--region-switchers{display:none}#app .LoginBlock{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;margin:0 !important;height:calc(100vh - 90px);padding:0 !important}#app .LoginBlock .wrapper::after{position:absolute;content:"";height:160%;width:100%;top:50%;left:0;-webkit-transform:translateY(-50%);-ms-transform:translateY(-50%);transform:translateY(-50%);background:url(/app/themes/liveagent/assets/images/login_bg.png?ver=3.1) center center no-repeat;background-size:contain}#app .LoginBlock .wrapper>.elementor-widget-wrap{padding:5em 7.25em !important}#app .LoginBlock .wrapper h1{font-size:2.5rem;line-height:1.33}#app .LoginBlock .wrapper .elementor-widget-text-editor{margin:0 auto}}@media(min-width:1024px){.Header__flags__mobile{display:none}.Header__flags{display:block}.Header__flags--item-toggle{padding:0 1.25em}.Header__flags--item-toggle h3{display:none}.Header__flags--mainmenu{position:absolute;overflow:visible;border-radius:1rem;padding:1.75em 0 1.75em 3em;width:auto;height:auto;min-width:32rem;top:4em;left:auto;right:6.5em;-webkit-box-shadow:0 .18em 4em 0 rgba(0,0,0,0.15);box-shadow:0 .18em 4em 0 rgba(0,0,0,0.15);display:none}.Header__flags--mainmenu::after,.Header__flags--mainmenu::before{content:"";display:table}.Header__flags--mainmenu::after{clear:both}.Header__flags--mainmenu{*zoom:1}#app .Header__navigation__buttons__mobile{display:none}#app .Header__navigation{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__navigation__buttons{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;gap:1.5em}#app .Header__navigation__buttons 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Read more about Quality Unit's LiveAgent privacy police." hreflang="en-US">Overview</a> <ul class="sub-menu"> <li id="menu-item-164173" class="icn-menu-tour menu-item menu-item-type-custom menu-item-object-custom menu-item-164173"><svg class="icon icon-menu-tour"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-tour"></use></svg><a href="/tour/" title="Take a tour of LiveAgent and discover all amazing tools and features in our multi-channel help desk app. Try it out today and improve your customer service." hreflang="en-US" onover-preload="1">Take a tour<div class="menu-item-description">General overview of LiveAgent</div></a> <div data-ytid="3zYfDwqNj0U" data-lightbox="youtube" class="Header__navigation__promo" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/tour_video.png"> <div itemscope="" itemtype="https://schema.org/VideoObject" itemprop="video"><meta itemprop="name" content="LiveAgent Product Tour"><meta itemprop="description" content="See LiveAgent from both the agent and customer point of view so you can get a taste of how it is to work with our help desk software. 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Read more about Quality Unit's LiveAgent privacy police." hreflang="en-US">Product</a> <ul class="sub-menu"> <li id="menu-item-164174" class="icn-menu-help-desk menu-item menu-item-type-custom menu-item-object-custom menu-item-164174"><svg class="icon icon-menu-help-desk"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-help-desk"></use></svg><a href="/help-desk-software/" title="Explore a selection of the best help desk software on the market. Choose the ideal help desk software for your website and raise your customer service to the moon." hreflang="en-US" onover-preload="1">Help Desk<div class="menu-item-description">Omnichannel customer service platform</div></a></li> <li id="menu-item-164176" class="icn-menu-ticketing menu-item menu-item-type-custom menu-item-object-custom menu-item-164176"><svg class="icon icon-menu-ticketing"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-ticketing"></use></svg><a href="/ticketing-software/" title="Explore a selection of ticketing software that are most used on the market. Choose the ideal ticketing tool and raise your customer service to the moon." hreflang="en-US" onover-preload="1">Ticketing<div class="menu-item-description">Advanced ticketing system</div></a></li> <li id="menu-item-164177" class="icn-menu-live-chat menu-item menu-item-type-custom menu-item-object-custom menu-item-164177"><svg class="icon icon-menu-live-chat"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-live-chat"></use></svg><a href="/live-chat-software/" title="Explore a selection of the best live chat software on the market. Choose the ideal live chat software for your website and raise your customer service to the moon." hreflang="en-US" onover-preload="1">Live Chat<div class="menu-item-description">Fastest live chat on the market</div></a></li> </ul> </li> <li id="menu-item-164179" class="label-sub label-product menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-164179"><a href="#" title="We will not disclose your data except if compelled by law or if permitted by you. 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Find out more about LiveAgent and its business/industry benefits." hreflang="en-US" onover-preload="1">Social Media<div class="menu-item-description">Answer your followers directly from LiveAgent</div></a></li> <li id="menu-item-164178" class="icn-phone menu-item menu-item-type-custom menu-item-object-custom menu-item-164178"><svg class="icon icon-phone"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#phone"></use></svg><a href="/call-center-software/" title="Explore a selection of the best call center software on the market. Choose the ideal call center software for your website and raise your customer service to the moon." hreflang="en-US" onover-preload="1">Call Center<div class="menu-item-description">Built-in call center software</div></a></li> <li id="menu-item-164181" class="icn-lightbulb menu-item menu-item-type-custom menu-item-object-custom menu-item-164181"><svg class="icon icon-lightbulb"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#lightbulb"></use></svg><a href="/liveagent-knowledge-base-software/" title="LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits." hreflang="en-US" onover-preload="1">Knowledge Base<div class="menu-item-description">Provide self-service options</div></a></li> </ul> </li> <li id="menu-item-164183" class="label-use-for menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-164183"><a href="#" title="We will not disclose your data except if compelled by law or if permitted by you. Read more about Quality Unit's LiveAgent privacy police." hreflang="en-US">Use For</a> <ul class="sub-menu"> <li id="menu-item-164184" class="icn-menu-business-solutions menu-item menu-item-type-custom menu-item-object-custom menu-item-164184"><svg class="icon icon-menu-business-solutions"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-business-solutions"></use></svg><a href="/business/" title="LiveAgent is a help desk software that adapts to the needs of different business models. Explore how LiveAgent fits your niche. Agency Edu and NGOs rely on LiveAgent." hreflang="en-US" onover-preload="1">Business Solutions<div class="menu-item-description">Different businesses, different solutions</div></a></li> <li id="menu-item-164185" class="icn-shop menu-item menu-item-type-custom menu-item-object-custom menu-item-164185"><svg class="icon icon-shop"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#shop"></use></svg><a href="/industry/" title="Discover how LiveAgent elevates customer support across industries, from healthcare to automotive. Benefit from no setup fees and 24/7 customer service. Boost advocacy, cut response times, and decrease ticket volumes with our omnichannel help desk software. Trusted by Forbes, Airbus, and Nascar. Start your free trial today and tailor LiveAgent to your niche!" hreflang="en-US" onover-preload="1">Industry Solutions<div class="menu-item-description">Adapt LiveAgent for your industry</div></a></li> <li id="menu-item-713804" class="icn-menu-use-cases menu-item menu-item-type-post_type_archive menu-item-object-ms_success-stories menu-item-713804"><svg class="icon icon-menu-use-cases"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-use-cases"></use></svg><a href="https://www.liveagent.com/use-case-scenarios/" title="L&L Europe, Huawei, Hostinger, and other companies offer various online services, from gaming to web hosting and ecommerce solutions. LiveAgent provides support for customer satisfaction and business growth." hreflang="en-US" onover-preload="1">Use Cases<div class="menu-item-description">One product, multiple use case scenarios</div></a></li> </ul> </li> <li id="menu-item-164187" class="label-integrations menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-164187"><a href="#" title="We will not disclose your data except if compelled by law or if permitted by you. Read more about Quality Unit's LiveAgent privacy police." hreflang="en-US">Integrations</a> <ul class="sub-menu"> <li id="menu-item-874229" class="icon-header-menu icon-header-menu-whatsapp menu-item menu-item-type-custom menu-item-object-custom menu-item-874229"><a href="/integrations/whatsapp/" title="LiveAgent offers a WhatsApp integration that allows users to easily answer WhatsApp messages from their LiveAgent dashboard." hreflang="en-US" onover-preload="1">Whatsapp<span class="badge__new">new</span></a></li> <li id="menu-item-164188" class="icon-header-menu icon-header-menu-wordpress menu-item menu-item-type-custom menu-item-object-custom menu-item-164188"><a href="/integrations/wordpress/" title="Get your customer support to the next level on your Wordpress sites. Wordpress integration for LiveAgent allows you to place a chat button on your websites." hreflang="en-US" onover-preload="1">WordPress</a></li> <li id="menu-item-164189" class="icon-header-menu icon-header-menu-prestashop menu-item menu-item-type-custom menu-item-object-custom menu-item-164189"><a href="/integrations/prestashop/" title="Discover how to enhance your Prestashop eCommerce store with LiveAgent's seamless integration. Enjoy benefits like instant communication through live chat, efficient order tracking, and a comprehensive dashboard—all aimed at boosting customer satisfaction. Start your free trial today and join over 250,000 online stores leveraging Prestashop's open-source solutions." hreflang="en-US" onover-preload="1">Prestashop</a></li> <li id="menu-item-164190" class="icon-header-menu icon-header-menu-magento menu-item menu-item-type-custom menu-item-object-custom menu-item-164190"><a href="/integrations/magento/" title="Integrate Magento 2 into LiveAgent and increase your workflow. Tickets will keep track of customer orders and you can use a single platform." hreflang="en-US" onover-preload="1">Magento</a></li> <li id="menu-item-164191" class="icon-header-menu icon-header-menu-shopify menu-item menu-item-type-custom menu-item-object-custom menu-item-164191"><a href="/integrations/shopify/" title="Discover seamless Shopify integration with LiveAgent to enhance your eCommerce store's customer support. Effortlessly set up live chat and phone support to boost customer engagement and satisfaction. Enjoy easy navigation, save time and money, and transform leads into loyal customers. Explore both native and Zapier integration options. Start your free trial today!" hreflang="en-US" onover-preload="1">Shopify</a></li> <li id="menu-item-164192" class="icon-header-menu icon-header-menu-mailchimp menu-item menu-item-type-custom menu-item-object-custom menu-item-164192"><a href="/integrations/mailchimp/" title="A ticketing software can do much more with Mailchimp integration for LiveAgent. Mailchimp integration allows you to manage contacts from your help desk." hreflang="en-US" onover-preload="1">Mailchimp</a></li> <li id="menu-item-164193" class="icon-header-menu icon-header-menu-pipedrive menu-item menu-item-type-custom menu-item-object-custom menu-item-164193"><a href="/integrations/pipedrive/" title="Discover how to enhance your sales process with the PipeDrive integration for LiveAgent. Effortlessly manage leads, track communications, and automate workflows to boost your sales team's performance. Seamlessly register and view deals within your LiveAgent dashboard and streamline your workflow with ease. Explore native and Zapier integration options to suit your needs and start optimizing your sales strategy today!" hreflang="en-US" onover-preload="1">Pipedrive</a></li> <li id="menu-item-164194" class="icon-header-menu icon-header-menu-slack menu-item menu-item-type-custom menu-item-object-custom menu-item-164194"><a href="/integrations/slack/" title="Integrate Slack with LiveAgent to enhance team collaboration and streamline customer service. Receive automatic notifications for ticket updates directly in Slack, ensuring you never miss an important message. Set up custom alerts and leverage seamless integration via native options or Zapier. Discover the power of combining Slack's real-time messaging with LiveAgent's customer support capabilities. Visit for a free trial and elevate your team's efficiency today!" hreflang="en-US" onover-preload="1">Slack</a></li> <li id="menu-item-164195" class="button-more-integrations menu-item menu-item-type-custom menu-item-object-custom menu-item-164195"><a href="/integrations/" title="Discover how LiveAgent's extensive integrations, plugins, and apps can enhance your help desk software and boost customer satisfaction. Explore popular integrations with VoIP partners like Hero, Orion, and Redspot, plus CRM, eCommerce, and more. Visit us to streamline your communication and elevate your business with easy integration guides." hreflang="en-US" onover-preload="1">More Integrations</a></li> </ul> </li> <li id="menu-item-933123" class="show-only-mobile icn-menu-checklists menu-item menu-item-type-custom menu-item-object-custom menu-item-933123"><svg class="icon icon-menu-checklists"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-checklists"></use></svg><a href="/integrations/" title="Discover how LiveAgent's extensive integrations, plugins, and apps can enhance your help desk software and boost customer satisfaction. Explore popular integrations with VoIP partners like Hero, Orion, and Redspot, plus CRM, eCommerce, and more. Visit us to streamline your communication and elevate your business with easy integration guides." hreflang="en-US" onover-preload="1">Integrations</a></li> </ul> </li> <li id="menu-item-164196" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-164196"><a href="#" title="We will not disclose your data except if compelled by law or if permitted by you. Read more about Quality Unit's LiveAgent privacy police." hreflang="en-US">Resources</a> <ul class="sub-menu"> <li id="menu-item-164197" class="label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-164197"><a href="#" title="We will not disclose your data except if compelled by law or if permitted by you. Read more about Quality Unit's LiveAgent privacy police." hreflang="en-US">Learn</a> <ul class="sub-menu"> <li id="menu-item-164198" class="icn-graduation menu-item menu-item-type-custom menu-item-object-custom menu-item-164198"><svg class="icon icon-graduation"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#graduation"></use></svg><a href="/academy/" title="Explore LiveAgent Academy, your ultimate resource for mastering customer service. Discover tips, motivational quotes, best practices, and essential skills to enhance customer experiences, loyalty, and satisfaction. Unlock your team's potential with expert insights today!" hreflang="en-US" onover-preload="1">Academy<div class="menu-item-description">Become a customer service expert</div></a></li> <li id="menu-item-164199" class="icn-menu-templates menu-item menu-item-type-custom menu-item-object-custom menu-item-164199"><svg class="icon icon-menu-templates"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-templates"></use></svg><a href="/templates/" title="Seeking professional email templates? Look no further. LiveAgent provides free email templates for marketing, sales, live chat, and help desk purposes." hreflang="en-US" onover-preload="1">Templates<div class="menu-item-description">Customizable templates for every occasion</div></a></li> <li id="menu-item-621841" class="icn-menu-checklists menu-item menu-item-type-custom menu-item-object-custom menu-item-621841"><svg class="icon icon-menu-checklists"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-checklists"></use></svg><a href="/checklists/" title="Explore LiveAgent's detailed checklists to streamline workflows and boost efficiency across call centers, customer service, HR, and marketing." hreflang="en-US" onover-preload="1">Checklists<div class="menu-item-description">How to handle your process</div></a></li> </ul> </li> <li id="menu-item-164201" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-164201"><a href="#" title="We will not disclose your data except if compelled by law or if permitted by you. Read more about Quality Unit's LiveAgent privacy police." hreflang="en-US">sub</a> <ul class="sub-menu"> <li id="menu-item-164202" class="icn-pencil menu-item menu-item-type-custom menu-item-object-custom menu-item-164202"><svg class="icon icon-pencil"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#pencil"></use></svg><a href="/blog/" title="Learn with LiveAgent. We share articles about customer service, live chat software, call center setup, self-service support, and more!" hreflang="en-US" onover-preload="1">Blog<div class="menu-item-description">News about customer service & LiveAgent</div></a></li> <li id="menu-item-164203" class="icn-menu-glossary menu-item menu-item-type-custom menu-item-object-custom menu-item-164203"><svg class="icon icon-menu-glossary"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-glossary"></use></svg><a href="/customer-support-glossary/" title="Learn about customer service terminology and jargon inside the LiveAgent glossary and get better every single day." hreflang="en-US" onover-preload="1">Glossary<div class="menu-item-description">Learn customer service terminology</div></a></li> <li id="menu-item-164204" class="icn-menu-directory menu-item menu-item-type-custom menu-item-object-custom menu-item-164204"><svg class="icon icon-menu-directory"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-directory"></use></svg><a href="/directory/" title="Can't find the support contact information? Check out LiveAgent directories and get in touch with the support you're seeking." hreflang="en-US" onover-preload="1">Directory<div class="menu-item-description">Comprehensive help desk contact list</div></a></li> </ul> </li> <li id="menu-item-164206" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-164206"><a href="#" title="We will not disclose your data except if compelled by law or if permitted by you. Read more about Quality Unit's LiveAgent privacy police." hreflang="en-US">sub</a> <ul class="sub-menu"> <li id="menu-item-164205" class="icn-menu-typing-test menu-item menu-item-type-custom menu-item-object-custom menu-item-164205"><svg class="icon icon-menu-typing-test"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-typing-test"></use></svg><a href="/typing-test/">Typing Test<div class="menu-item-description">Improve your typing speed</div></a></li> <li id="menu-item-764128" class="icn-menu-reviews menu-item menu-item-type-custom menu-item-object-custom menu-item-764128"><svg class="icon icon-menu-reviews"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-reviews"></use></svg><a href="/reviews/" title="Find the best software for customer service with comprehensive reviews and feature tests. LiveAgent offers a variety of communication channels for your business. Accept our cookies and schedule a demo to learn more." hreflang="en-US" onover-preload="1">Reviews<div class="menu-item-description">Take a look at software feature reviews</div></a></li> <li id="menu-item-164242" class="icn-menu-support-portal menu-item menu-item-type-custom menu-item-object-custom menu-item-164242"><svg class="icon icon-menu-support-portal"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-support-portal"></use></svg><a target="_blank" rel="noopener" href="https://support.liveagent.com/" title="LiveAgent support portal" hreflang="en-US">Support Portal<div class="menu-item-description">How-to articles and guides</div></a></li> </ul> </li> <li id="menu-item-164207" class="label-company menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-164207"><a href="#" title="We will not disclose your data except if compelled by law or if permitted by you. Read more about Quality Unit's LiveAgent privacy police." hreflang="en-US">Company</a> <ul class="sub-menu"> <li id="menu-item-164208" class="icn-heart menu-item menu-item-type-custom menu-item-object-custom menu-item-164208"><svg class="icon icon-heart"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#heart"></use></svg><a href="/about/about-liveagent/" title="Every successful company started somewhere. Check out our history and learn more about our company’s mission, vision, and values." hreflang="en-US" onover-preload="1">About Us<div class="menu-item-description">Discover the team behind the product</div></a></li> <li id="menu-item-164209" class="icn-trophy menu-item menu-item-type-custom menu-item-object-custom menu-item-164209"><svg class="icon icon-trophy"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#trophy"></use></svg><a href="/awards/" title="Discover LiveAgent's award-winning customer service software, recognized as a leader in knowledge management and live chat solutions for 2024. Join satisfied clients and enhance your support with our free trial or schedule a demo today!" hreflang="en-US" onover-preload="1">Awards<div class="menu-item-description">Our awards & accomplishments</div></a></li> </ul> </li> </ul> </li> <li id="menu-item-164243" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-164243"><a href="/features/" title="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." hreflang="en-US" onover-preload="1">Features</a></li> <li id="menu-item-164244" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-164244"><a href="/pricing/" title="LiveAgent plans start at $15/agent/mo and include email ticketing, live chat feature, knowledge base, and more. The full package is available at $69/agent/mo." hreflang="en-US" onover-preload="1">Pricing</a></li> </ul></div> <div class="Header__flags__mobile"> </div> <div class="Header__navigation__buttons__mobile"> <a href="/trial/" class="Button Button--full" title="Considering LiveAgent help desk software? Fill in your details and you can start your Free Trial, no strings attached, no credit card info needed." hreflang="en-US" onover-preload="1"> <span>Free Trial</span> </a> <a href="/login/" class="Button Button--login" title="Log in to your LiveAgent account to access top-notch customer service solutions, including help desk, live chat, and call center software. Don't have an account? Start your free trial today—no credit card required. Enhance your customer service skills with our extensive guides and tips at LiveAgent Academy." hreflang="en-US" onover-preload="1"> <span>Login</span> <span class="tooltip">Login</span> </a> </div> </div> <div class="Header__navigation__buttons"> <a href="/demo/" class="Button Button--outline" title="Schedule a personalized LiveAgent demo to discover how our help desk software can enhance your customer satisfaction and sales. Get a tour of our features, ask questions, and invite your team to join. No trial account needed to start!" hreflang="en-US" onover-preload="1"> <span>Demo</span> </a> <a href="/trial/" class="Button Button--full" title="Considering LiveAgent help desk software? Fill in your details and you can start your Free Trial, no strings attached, no credit card info needed." hreflang="en-US" onover-preload="1"> <span>Free Trial</span> </a> <a href="/login/" class="Button Button--login" title="Log in to your LiveAgent account to access top-notch customer service solutions, including help desk, live chat, and call center software. Don't have an account? Start your free trial today—no credit card required. Enhance your customer service skills with our extensive guides and tips at LiveAgent Academy." hreflang="en-US" onover-preload="1"> <span>Login</span> <span class="tooltip">Login</span> </a> </div>  <div class="Header__flags"> <div class="text-2 widget_text"><div class="Header__flags__title h4">Change language</div> <div class="textwidget"> <div class="Header__flags--main"> <ul> <li class="Header__flags--item Header__flags--item-active Header__flags--item-en" lang="en"><span id="languageSwitcher-toggle" class="Header__flags--item-toggle"><img decoding="async" class="Header__flags--item-flag" aria-label="en" alt="us" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/us.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="1"></span> <div class="Header__flags--mainmenu"> <input class="input--region hidden" name="regions" type="radio" id="europe"> <label class="Header__flags--region-switcher" for="europe">Europe</label> <input class="input--region hidden" name="regions" type="radio" id="asia"> <label class="Header__flags--region-switcher" for="asia">Asia</label> <input class="input--region hidden" name="regions" type="radio" id="mideast"> <label class="Header__flags--region-switcher" for="mideast">Middle East</label> <input class="input--region hidden" name="regions" type="radio" id="america"> <label class="Header__flags--region-switcher" for="america">America</label> <div class="Header__flags--regions"> <div class="Header__flags--region Header__flags--region-europe"> <div class="Header__flags--region-title h4">Europe</div> <ul> <li class="Header__flags--item Header__flags--item-bg" data-region="europe" lang="bg"> <a class="Header__flags--item-link" href="https://www.liveagent.bg/politika-za-lichnite-danni/" title="Открийте как Quality Unit защитава вашите данни с нашата Политика за личните данни. Разберете как използваме бисквитки и събираме информация за подобряване на услугите. Посетете ни за повече информация и сигурност в онлайн пространството." hreflang="bg-BG" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="bg" alt="bg" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/bg.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="2"> Български </a> </li> <li class="Header__flags--item Header__flags--item-cs" data-region="europe" lang="cs"> <a class="Header__flags--item-link" href="https://www.live-agent.cz/privacy-policy/" title="Vaše údaje nebudeme zveřejňovat, pokud nám to nebude ukládat zákon nebo pokud nám to nedovolíte. Přečtěte si více o zásadách ochrany osobních údajů Quality Unit LiveAgent." hreflang="cs-CZ" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="cs" alt="cs" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/cz.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="3"> Čeština </a> </li> <li class="Header__flags--item Header__flags--item-da" data-region="europe" lang="da"> <a class="Header__flags--item-link" href="https://www.liveagent.dk/privacy-policy/" title="Vi vil ikke videregive dine data, undtagen hvis det retligt bliver tvunget, eller hvis du tillader det. Læs mere om Quality Units LiveAgent-privatlivspolitik." hreflang="da-DK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="da" alt="da" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/dk.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="4"> Dansk </a> </li> <li class="Header__flags--item Header__flags--item-de" data-region="europe" lang="de"> <a class="Header__flags--item-link" href="https://www.liveagent.de/privacy-policy/" title="This is the privacy policy for Quality Unit. Our homepage on the Web is located at http://www.qualityunit.com. If you have any questions about this policy, please contact us." hreflang="de-DE" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="de" alt="de" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/de.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="5"> Deutsch </a> </li> <li class="Header__flags--item Header__flags--item-et" data-region="europe" lang="et"> <a class="Header__flags--item-link" href="https://www.liveagent.ee/privaatsuspoliitika/" title="Me ei avalda Teie andmeid, välja arvatud juhul, kui see on seadusega ette nähtud või kui Te seda lubate. Lugege lisateavet Quality Unitile kuuluva LiveAgenti privaatsuspoliitika kohta." hreflang="et" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="et" alt="et" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/et.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="6"> Eesti </a> </li> <li class="Header__flags--item Header__flags--item-es" data-region="europe" lang="es"> <a class="Header__flags--item-link" href="https://www.liveagent.es/politica-de-privacidad/" title="No divulgaremos sus datos excepto si está obligado por la ley o si usted lo permite. Lea más sobre la policía de privacidad LiveAgent de Quality Unit.." hreflang="es-ES" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="es" alt="es" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/es.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="7"> Español </a> </li> <li class="Header__flags--item Header__flags--item-fr" data-region="europe" lang="fr"> <a class="Header__flags--item-link" href="https://www.liveagent.fr/politique-de-confidentialite/" title="Nous ne divulguerons pas vos données, sauf si la loi nous y oblige ou si vous nous y autorisez. En savoir plus sur la police de la vie privée de LiveAgent." hreflang="fr-FR" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="fr" alt="fr" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/fr.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="8"> Français </a> </li> <li class="Header__flags--item Header__flags--item-el" data-region="europe" lang="el"> <a class="Header__flags--item-link" href="https://www.liveagent.gr/politiki-aporritou/" title="Δεν θα αποκαλύψουμε τα δεδομένα σας, εκτός εάν επιβληθεί από το νόμο ή εάν επιτραπεί από εσάς. Διαβάστε περισσότερα για την πολιτική απορρήτου του LiveAgent της Quality Unit." hreflang="el" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="el" alt="el" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/el.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="9"> Ελληνικα </a> </li> <li class="Header__flags--item Header__flags--item-hr" data-region="europe" lang="hr"> <a class="Header__flags--item-link" href="https://www.liveagent.hr/politika-privatnosti/" title="Nećemo odavati vaše podatke osim ako budemo primorani zakonom ili dobijemo dozvolu od vas. Pročitajte više o Quality Unit-ovoj LiveAgent politici privatnosti." hreflang="hr" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hr" alt="hr" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/hr.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="10"> Hrvatski </a> </li> <li class="Header__flags--item Header__flags--item-it" data-region="europe" lang="it"> <a class="Header__flags--item-link" href="https://www.live-agent.it/informativa-privacy/" title="Non divulgheremo i tuoi dati senza il tuo consenso, ad eccetto di quelli obbligatori per legge. Ottieni ulteriori informazioni riguardo l'informativa sulla privacy relativa a LiveAgent di Quality Unit." hreflang="it-IT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="it" alt="it" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/it.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="11"> Italiano </a> </li> <li class="Header__flags--item Header__flags--item-lv" data-region="europe" lang="lv"> <a class="Header__flags--item-link" href="https://www.liveagent.lv/privatuma-noteikumi/" title="Quality Unit's Privacy Policy ensures the protection of your personal data, adhering to P3P standards for enhanced user control. Learn how we collect, store, and manage data, including cookies, with options for data deletion and account management. Secure your privacy today!" hreflang="lv-LV" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lv" alt="lv" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/lv.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="12"> Latviešu </a> </li> <li class="Header__flags--item Header__flags--item-lt" data-region="europe" lang="lt"> <a class="Header__flags--item-link" href="https://www.liveagent.lt/privatumo-politika/" title="Mes neatskleisime jūsų duomenų, nebent tai būtų privaloma pagal įstatymus arba jei jūs tai leistumėte. Skaitykite daugiau apie „Quality Unit“ „LiveAgent“ privatumo politiką." hreflang="lt-LT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lt" alt="lt" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/lt.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="13"> Lietuviškai </a> </li> <li class="Header__flags--item Header__flags--item-hu" data-region="europe" lang="hu"> <a class="Header__flags--item-link" href="https://www.liveagent.hu/adatvedelmi-szabalyzat/" title="Adatait nem hozzuk nyilvánosságra, kivéve, ha törvény írja elő, vagy az Ön engedélyével. Tudjon meg többet a Quality Unit Live Agent adatvédelmi szabályzatáról." hreflang="hu-HU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hu" alt="hu" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/hu.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="14"> Magyar </a> </li> <li class="Header__flags--item Header__flags--item-nl" data-region="europe" lang="nl"> <a class="Header__flags--item-link" href="https://www.live-agent.nl/privacy-beleid/" title="We zullen uw gegevens niet openbaar maken tenzij dit door de wet verplicht wordt of met uw toestemming. Lees meer over het privacybeleid van Quality Unit's LiveAgent." hreflang="nl-NL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="nl" alt="nl" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/nl.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="15"> Nederlands </a> </li> <li class="Header__flags--item Header__flags--item-no" data-region="europe" lang="no"> <a class="Header__flags--item-link" href="https://www.liveagent.no/retningslinjer-for-personvern/" title="Oppdag hvordan Quality Unit beskytter ditt personvern med våre detaljerte retningslinjer. Vi følger P3P-praksis for å sikre sikkerhet og konfidensialitet av dataene dine. Lær mer om datainnsamling, informasjonskapsler, og dine rettigheter til datafjerning. Beskytt informasjonen din med LiveAgent – klikk for å lese mer!" hreflang="no" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="no" alt="no" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/no.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="16"> Norsk bokmål </a> </li> <li class="Header__flags--item Header__flags--item-pl" data-region="europe" lang="pl"> <a class="Header__flags--item-link" href="https://www.live-agent.pl/polityka-prywatnosci/" title="Poznaj zasady ochrony danych osobowych Quality Unit na stronie LiveAgent. Dowiedz się, jak zabezpieczamy Twoje dane, jakie informacje zbieramy i w jakich celach je wykorzystujemy. Zachowujemy poufność i nie ujawniamy danych bez Twojej zgody. Odwiedź naszą stronę, aby poznać szczegóły polityki prywatności oraz jak pliki cookie wspierają Twoje doświadczenia użytkownika." hreflang="pl-PL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pl" alt="pl" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/pl.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="17"> Polski </a> </li> <li class="Header__flags--item Header__flags--item-ro" data-region="europe" lang="ro"> <a class="Header__flags--item-link" href="https://www.liveagent.ro/politica-de-confidentialitate/" title="Nu vă vom dezvălui datele, cu excepția cazului în care este obligatoriu prin lege sau dacă este permis de dvs. Citiți mai multe despre politica de confidențialitate LiveAgent din Unitatea de Calitate." hreflang="ro-RO" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ro" alt="ro" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/ro.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="18"> Română </a> </li> <li class="Header__flags--item Header__flags--item-ru" data-region="europe" lang="ru"> <a class="Header__flags--item-link" href="https://ru.liveagent.com/politika-konfidencialnosti/" title="Политика конфиденциальности компании Quality Unit подробно описывает, как собираются и используются ваши данные, включая файлы cookie и платежную информацию. Мы защищаем вашу конфиденциальность, следуя протоколу P3P, и применяем данные для улучшения наших услуг и обеспечения безопасности. Узнайте, как мы обеспечиваем защиту ваших данных и используем их только для улучшения работы наших продуктов и услуг." hreflang="ru-RU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ru" alt="ru" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/ru.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="19"> Русский </a> </li> <li class="Header__flags--item Header__flags--item-sk" data-region="europe" lang="sk"> <a class="Header__flags--item-link" href="https://www.liveagent.sk/privacy-policy/" title="Zásady ochrany osobných údajov LiveAgent: Vaše údaje sú bezpečné s možnosťou vymazania na požiadanie. Spravujeme ich podľa P3P." hreflang="sk-SK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sk" alt="sk" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/sk.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="20"> Slovenčina </a> </li> <li class="Header__flags--item Header__flags--item-sl" data-region="europe" lang="sl"> <a class="Header__flags--item-link" href="https://www.liveagent.si/politika-zasebnosti/" title="Vaših podatkov ne bomo razkrili, razen če to zahteva zakon ali če to dovolite. Preberite več o policiji zasebnosti LiveAgent enote za kakovost." hreflang="sl-SI" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sl" alt="sl" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/si.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="21"> Slovenščina </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-asia"> <div class="Header__flags--region-title h4">Asia</div> <ul> <li class="Header__flags--item Header__flags--item-zh-hans" data-region="asia" lang="zh-hans"> <a class="Header__flags--item-link" href="https://www.live-agent.cn/yinsi-zhengce/" title="除非法律强制或者得到你的允许，否则我们不会披露你的资料。了解更多关于Quality Unit的LiveAgent的隐私政策。" hreflang="zh-hans" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="zh-hans" alt="zh-hans" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/cn.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="22"> 简体中文 </a> </li> <li class="Header__flags--item Header__flags--item-tl" data-region="asia" lang="tl"> <a class="Header__flags--item-link" href="https://www.liveagent.ph/patakaran-sa-privacy/" title="Hindi namin isisiwalat ang iyong data maliban kung pinilit ng batas o kung pinapayagan mo. Magbasa nang higit pa tungkol sa patakaran sa privacy ng Quality Unit sa LiveAgent" hreflang="tl" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="tl" alt="tl" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/tl.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="23"> Tagalog </a> </li> <li class="Header__flags--item Header__flags--item-vi" data-region="asia" lang="vi"> <a class="Header__flags--item-link" href="https://www.liveagent.vn/chinh-sach-quyen-rieng-tu/" title="Chúng tôi sẽ không tiết lộ dữ liệu của bạn trừ khi pháp luật yêu cầu hoặc bạn cho phép. Đọc thêm về chính sách quyền riêng tư của LiveAgent của Quality Unit." hreflang="vi-VN" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="vi" alt="vi" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/vn.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="24"> Tiếng Việt </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-mideast"> <div class="Header__flags--region-title h4">Middle East</div> <ul> <li class="Header__flags--item Header__flags--item-ar" data-region="mideast" lang="ar"> <a class="Header__flags--item-link" href="https://www.liveagent.ae/seyaset-el-khososia/" title="اكتشف سياسة الخصوصية لشركة Quality Unit على موقع LiveAgent. نحن ملتزمون بحماية بياناتك الشخصية، ونستخدم ممارسات P3P لضمان خصوصيتك. يمكنك طلب محو بياناتك في أي وقت، ولدينا عمليات أوتوماتيكية لمسح الحسابات المعلقة. نحن نجمع البيانات لتحسين خدماتنا وضمان تجربة مستخدم متميزة. تواصل معنا لأي استفسارات عبر info@liveagent.com." hreflang="ar" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ar" alt="ar" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/ar.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="25"> العربية </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-america"> <div class="Header__flags--region-title h4">America</div> <ul> <li class="Header__flags--item Header__flags--item-en" data-region="america" lang="en"> <span class="Header__flags--item-link active"> <img decoding="async" class="Header__flags--item-flag" aria-label="en" alt="en" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/us.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="26"> English </span> </li> <li class="Header__flags--item Header__flags--item-pt-br" data-region="america" lang="pt-br"> <a class="Header__flags--item-link" href="https://www.liveagent.com.br/politica-de-privacidade/" title="Não divulgaremos seus dados, exceto se for exigido pela lei ou se for permitido por você. Leia mais sobre a polícia de privacidade do LiveAgent da Quality Unit." hreflang="pt-br" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pt-br" alt="pt-br" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/br.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="27"> Português </a> </li> </ul> </div> </div> </div> </li> </ul> </div> </div> </div> </div>  </div> </div> </header> <div class="AppContainer" data-copied="Copied!"> <div class="Page"> <div class="wrapper"> <div class="Page__header"> <h1 id="h-privacy-policy">Privacy Policy</h1> </div> <div class="Page__content Content"> <link rel="stylesheet" id="components/Table" type="text/css" media="all" href="https://www.liveagent.com/app/themes/liveagent/assets/dist/components/Table.min.css?ver=1.25.53"> <p>This is the privacy policy for Quality Unit. Our homepage on the Web is located at <a href="http://www.qualityunit.com/" title="Discover Quality Unit's leading B2B cloud solutions since 2004. Enhance your customer service with LiveAgent, the top-rated multi-channel help desk software, and boost your affiliate programs with Post Affiliate Pro, trusted by 30,000+ businesses worldwide. Join top brands like Huawei and Orange in transforming your support and affiliate tracking. Visit now for exceptional tools and customer service!" hreflang="en">http://www.qualityunit.com</a>.<br>If you have any questions about this policy, please contact us.</p> <h2 class="wp-block-heading" id="h-data-collection-and-policy"><strong>Data Collection</strong> and Policy</h2> <p><strong>Quality Unit</strong> Cares about your privacy, so we follow The Platform for Privacy Preferences Project, or P3P practices. P3P was designed to give web users more precise control of the kind of information that they want to allow to be released.</p> <p>Quality Unit reserves the right to access any or all Your accounts in order to respond to Your requests for technical support. We shall maintain appropriate administrative, physical and technical safeguards for protection of the security, confidentiality and integrity of Your data. We will not disclose Your data except if compelled by law or if permitted by You.</p> <h3 class="wp-block-heading" id="h-data-archival-removal-policy">Data archival/removal policy</h3> <p>You can request deletion of your data any time by mail to <a href="mailto:support@liveagent.com">support@liveagent.com</a>. LiveAgent application allows you to delete all sensitive data about your customers upon their request directly in LiveAgent application by deleting all tickets and contact data related to your customer. Additionally every LiveAgent account owner has full control over his account and can request to be deleted any time by mail to our support@liveagent.com. Liveagent cloud has also automatic procedures for deleting suspended accounts to make sure we don’t store permanently your data after you decide to stop using our services. If you have any questions, you can contact us at info@liveagent.com</p> <h3 class="wp-block-heading" id="h-data-retention-policy">Data retention policy</h3> <p>We store customers data for the time of using our services or until they request to delete their data. Terminated accounts are deleted automatically from our cloud within next 30 days. From this point we don’t have any active data in LiveAgent cloud, we store for another 30 days just cold backup of database. Once backup expires, we don’t store any data from your account anymore.</p> <p>P3P policies declare the data they collect in groups (also referred to as “statements”.) Our policy contains 4 data groups. The data practices of each group will be outlined separately as follows:</p> <h2 class="wp-block-heading" id="h-group-access-log-information">Group “Access Log Information”</h2> <p>Quality Unit is collecting anonymous data about user behavior when using our <a href="https://www.liveagent.com/customer-service-software/" title="Acquiring customer service software is a significant investment, so we’ve created a list of the top 10 solutions you should consider." hreflang="en-US" onover-preload="1">software</a> solutions. We are monitoring these data to improve our product and prevent bugs & unplanned outages. <br> <br>We collect the following information:</p> <ul class="wp-block-list"> <li>Click-stream data</li> <li>Account usage data</li> <li>HTTP protocol elements</li> </ul> <p>This data will be used for the following purposes:</p> <ul class="wp-block-list"> <li>Completion and support of the current activity</li> <li>Web site and system administration</li> <li>Research and development</li> <li>Improvement of our products & services</li> </ul> <p>This data will be used solely by Quality Unit, and its agents. The following explains why this data is collected. Our Web server collects access logs containing this information. </p> <h2 class="wp-block-heading" id="h-group-cookies">Group “Cookies”</h2> <p>We collect the following information:</p> <ul class="wp-block-list"> <li>HTTP cookies</li> <li>Flash Cookies</li> </ul> <p>This data will be used for the following purposes:</p> <ul class="wp-block-list"> <li>Research and development.</li> <li>One-time tailoring.</li> </ul> <p>This data will be used solely by Quality Unit, and its <a href="https://www.liveagent.com/features/agents/" title="In LiveAgent agents and customer representatives with the admin role can also supervise and configure the system. Read about user types and more." hreflang="en-US" onover-preload="1">agents</a>. The following explanation is provided for why this data is collected: Cookies are used to track visitors to our site, so we can better understand what portions of our site best serve you. We also use cookies to allow our server to maintain information about the contents of your shopping cart. </p> <h2 class="wp-block-heading" id="h-group-transaction-information-required">Group “Transaction Information” (required)</h2> <p>We collect the following information:</p> <ul class="wp-block-list"> <li>Physical contact information</li> <li>Online contact information</li> <li>Demographic data</li> <li>Purchase information</li> </ul> <p>This data will be used for the following purposes:</p> <ul class="wp-block-list"> <li>Completion and support of the current activity</li> <li>Research and development</li> </ul> <p>This data will be used solely by Quality Unit and its agents. In addition, the following types of entities will receive this information:</p> <ul class="wp-block-list"> <li>Contacting visitors for marketing of services or products.</li> </ul> <p>This data will be used solely by Quality Unit and its agents. In addition, the following types of entities will receive this information:</p> <ul class="wp-block-list"> <li>Delivery services</li> </ul> <p>The following explanation is provided for why this data is collected:</p> <ul class="wp-block-list"> <li>Information we collect in order to process your purchase.</li> </ul> <h2 class="wp-block-heading" id="h-cookies"><strong>Cookies</strong></h2> <p>Cookies are a technology which can be used to provide you with tailored information from a Web site. A cookie is an element of data that a Web site can send to your browser, which may then store it on your system. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it.</p> <p>Flash Cookies (local shared objects) are a technology offered by Macromedia Flash Player. You can set your operating system permissions so, that browser will not be able to write any information on your disk to protect your privacy. Next option how to avoid Flash Cookies is to uninstall Macromedia Flash Player from your computer.</p> <p>Our site makes use of cookies. Cookies are used for the following purposes:</p> <ul class="wp-block-list"> <li>User targeting</li> <li>Research and development</li> </ul> <h2 class="wp-block-heading" id="h-compact-policy-summary"><strong>Compact Policy Summary</strong></h2> <p>The compact policy which corresponds to this policy is:</p> <p>CP=NOI CURa ADMa DEVa TAIa CONa OUR DELa BUS IND PHY ONL UNI PUR COM NAV DEM STA</p> <p>The following table explains the meaning of each field in the compact policy.</p> <figure class="wp-block-table top"><table><tbody><tr><td><strong>Field</strong></td><td> <strong>Meaning</strong></td></tr><tr><td>CP= </td><td>This is the compact policy header; it indicates that what follows is a P3P compact policy. </td></tr><tr><td>NOI</td><td>No identifiable information is collected, so no access is possible.</td></tr><tr><td>CURa</td><td>The data is used for completion of the current activity.</td></tr><tr><td>ADMa</td><td>The data is used for site administration.</td></tr><tr><td>DEVa</td><td>The data is used for research and development.</td></tr><tr><td>TAIa</td><td>The data is used for tailoring the site.</td></tr><tr><td>CONa</td><td>The data is used for contacting the user.</td></tr><tr><td>OUR</td><td>The data is given to ourselves and our agents.</td></tr><tr><td>DELa</td><td>The data is given to delivery services.</td></tr><tr><td>BUS</td><td>Our business practices specify how long the data will be kept.</td></tr><tr><td>IND</td><td>The data will be kept indefinitely.</td></tr><tr><td>PHY</td><td>Physical contact information is collected.</td></tr><tr><td>ONL </td><td>Online contact information is collected.</td></tr><tr><td>UNI</td><td>Unique identifiers are collected.</td></tr><tr><td>PUR</td><td>Purchase information is collected.</td></tr><tr><td>COM</td><td>Computer information is collected.</td></tr><tr><td>NAV</td><td>Navigation and clickstream data is collected.</td></tr><tr><td>DEM</td><td>Demographic and socioeconomic data is collected.</td></tr><tr><td>STA</td><td>State-management data is collected</td></tr></tbody></table></figure> <p>The compact policy is sent by the Web server along with the cookies it describes. For more information, see the P3P deployment guide at <a rel="noreferrer noopener" href="https://www.w3.org/TR/p3pdeployment/" target="_blank" urlslab_href_old="http://www.w3.org/TR/p3pdeployment" title="Deploy P3P on your site to enhance privacy transparency. Learn to create policy statements, reference files, and notify browsers effectively!">http://www.w3.org/TR/p3pdeployment</a>.</p> <h2 class="wp-block-heading" id="h-policy-evaluation"><strong>Policy Evaluation</strong></h2> <p>Web browser will evaluate this policy’s compact policy whenever it is used with a cookie. The actions of web browser will take depend on what privacy level the user has selected in their browser (Low, Medium, Medium High, or High; the default is Medium. In addition, the web browser will examine whether the cookie’s policy is considered satisfactory or unsatisfactory, whether the cookie is a session cookie or a persistent cookie, and whether the cookie is used in a first-party or third-party context.</p> <p><strong>Note:</strong> this evaluation is currently experimental and should not be considered a substitute for testing with a real Web browser.</p> <p><strong>Unsatisfactory policy:</strong> this compact policy is considered unsatisfactory according to the rules defined by the web browser. The behavior of web browser regarding cookies set under this compact policy is as follows:</p> <figure class="wp-block-table left top"><table><tbody><tr><td></td><td>First-party usage</td><td>Third-party usage</td></tr><tr><td>Persistent Cookies</td><td><strong>Low:</strong> Policy satisfactory at this level; cookies will be accepted.<br><strong>Medium:</strong> Opt-out is not provided for all unsatisfactory purposes and recipients, so the cookie will be <strong>downgraded </strong>to a session cookie.<br><strong>Medium High: </strong>No opt-out is provided, so the cookie will be blocked.<br><strong>High: </strong>Since opt-in is not required, the cookie will be blocked.</td><td><strong>Low: </strong>Opt-out is not provided for all unsatisfactory purposes and recipients, so the cookie will be <strong>downgraded </strong>to a session cookie.<br><strong>Medium:</strong> Opt-out is not provided for all unsatisfactory purposes and recipients, so the cookie will be <strong>blocked</strong>.<br><strong>Medium High:</strong> Since opt-in is not required, the cookie will be blocked.<br><strong>High:</strong> Since opt-in is not required, the cookie will be <strong>blocked</strong>.</td></tr><tr><td>Session Cookies</td><td><strong>Low:</strong> Policy satisfactory at this level; cookies will be accepted.<br><strong>Medium:</strong> Policy satisfactory at this level; cookies will be accepted.<br><strong>Medium High:</strong> Policy satisfactory at this level; cookies will be accepted.<br><strong>High:</strong> Since opt-in is not required, the cookie will be <strong>blocked</strong>. </td><td><strong>Low:</strong> Policy satisfactory at this level; cookies will be accepted.<br><strong>Medium:</strong> Opt-out is not provided for all unsatisfactory purposes and recipients, so the cookie will be <strong>blocked</strong>.<br><strong>Medium High:</strong> Since opt-in is not required, the cookie will be <strong>blocked</strong>.<br><strong>High:</strong> Since opt-in is not required, the cookie will be <strong>blocked</strong>. </td></tr></tbody></table></figure> <p>A policy which is considered unsatisfactory by Internet Explorer 6 contains certain categories of data which are used or shared in a particular manner. This policy is placed in the unsatisfactory category, because the following categories of data are associated with this policy’s cookies:</p> <ul class="wp-block-list"> <li>Physical contact information is collected.</li> <li>Online contact information is collected.</li> </ul> <p>In addition, the data is used in the following manner, marking the policy as unsatisfactory:</p> <ul class="wp-block-list"> <li>The data is used for contacting the user.</li> </ul> <p>Note that allowing an opt-out will make this policy acceptable under the Low and Medium settings, and under Medium High for first-party cookie usage. At the High setting, and at the Medium High setting for third-party cookies, all of these data uses must be opt-in for the policy to be considered satisfactory.</p> <div class="SimilarSources SimilarSources--blog"> <div class="wrapper"> <div class="SimilarSources__title h4">Related Articles</div> <div class="urlslab-rel-res-items urlslab-rel-res-design-default urlslab-rel-res-items-with-image urlslab-rel-res-items-with-summary flowhunt-skip"><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.com/about/about-liveagent/" title="Every successful company started somewhere. Check out our history and learn more about our company’s mission, vision, and values." hreflang="en-US" onover-preload="1"><img alt="Every successful company started somewhere. 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}); } </script> <div class="ContactUs"> <button class="ContactUs__button flex flex-align-center" data-target="contactUsMenu" type="button"> <span>Contact Us</span> <div class="ContactUs__button--icon__wrap"> <svg class="ContactUs__button--icon" viewbox="0 0 55 55" xmlns="http://www.w3.org/2000/svg" xml:space="preserve"><path class="ContactUs__button--icon__path" d="M55 27.5C55 12.322 42.678 0 27.5 0S0 12.322 0 27.5 12.322 55 27.5 55 55 42.678 55 27.5ZM28.554 38.07c-2.029 2.392-4.317 5.096-7.282 5.096 1.145-1.56 1.925-3.432 2.497-5.357-7.229-1.196-12.638-5.512-12.638-10.713 0-2.549 1.768-7.594 7.593-7.594 4.733 0 8.165 3.797 8.165 8.114 0 3.276-1.56 4.473-2.444 4.473-1.04 0-1.56-.729-1.56-2.185v-7.593H20.7v.676c-.624-.624-1.56-.936-2.652-.936-4.213 0-4.889 4.213-4.889 5.565 0 1.82.936 5.617 4.889 5.617 1.3 0 2.34-.416 3.172-1.3.676 1.508 1.768 2.236 3.225 2.236 1.872 0 4.525-1.56 4.525-6.605 0-7.385-6.71-10.298-8.946-10.298C32.246 13.417 44 19.502 44 27.044c0 5.877-6.813 10.661-15.446 11.026ZM15.499 27.616c0-1.092.52-3.433 2.549-3.433 1.716 0 2.548 1.092 2.548 3.329 0 2.392-.832 3.588-2.548 3.588-1.717.052-2.549-1.144-2.549-3.484Z"></path> <defs> <lineargradient id="Gradient"> <stop offset="0%" stop-color="#ffbd39"></stop> <stop offset="100%" stop-color="#fa9531"></stop> </lineargradient> </defs> </svg> </div> </button> <nav class="ContactUs__menu--wrap hidden" data-targetid="contactUsMenu" data-hide-delay="500"> <button class="ContactUs__menu--close" data-close-target="contactUsMenu" type="button"> <svg class="icon-close"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#close"></use></svg> </button> <div class="ContactUs__status"> <p>We are available for you 24/7.<br> Feel free to contact us. </p> <ul class="ContactUs__status--info" id="contactUsStatus"> <li class="ContactUs__status ok" data-status="ok">Servers online</li> <li class="ContactUs__status outage" data-status="outage"> <svg class="icon icon-danger"> <use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg#danger"></use> </svg> <div class="message"> We are currently experiencing problems. <strong>More details</strong> </div> </li> <li class="ContactUs__status degradation" data-status="degradation"> <svg class="icon icon-danger"> <use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg#danger"></use> </svg> Servers busy </li> </ul> </div> <ul class="ContactUs__menu"> <li class="ContactUs__menu--item top"> <div class="ContactUs__menu--link fakeChatButton no-icon hidden"> <span class="fakeChatButton__text">Contact form</span> <img class="ContactUs__icon" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/contact/form.svg" data-urlslabstyle="" style="opacity: 0; 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I am contacting you from https://www.liveagent.com/privacy-policy/ and I am contacting you about..." onclick="contactUsWhatsApp(this);" data-close-target="contactUsMenu" rel="nofollow noopener external"> Whatsapp <img class="ContactUs__icon" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/contact/whatsapp.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="43"> </button> </li> <li class="ContactUs__menu--item"> <div class="ContactUs__menu--link fakeChatButton hidden"> <span class="fakeChatButton__text">Live Chat</span> <div class="ContactUs__icon fakeChatButton__icon"></div> <span class="fakeChatButton__msg">Please accept our cookies before we start a chat.</span> </div> <span class="ContactUs__menu--link chat orange" id="chatBtn" data-close-target="contactUsMenu"> Chat with an agent </span> </li> <li class="ContactUs__menu--item chatbot"> <div class="ContactUs__menu--link fakeChatButton hidden"> <span class="fakeChatButton__text">Chat with a bot</span> <img class="ContactUs__icon" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/contact/chatbot.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="44"> <span class="fakeChatButton__msg">Please accept our cookies before we start a chat.</span> </div> <button class="ContactUs__menu--link blue" id="chatBot" data-close-target="contactUsMenu" rel="nofollow noopener external"> Chat with a bot <img class="ContactUs__icon" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/contact/chatbot.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="45"> </button> </li> </ul> </nav> </div> <script> const contactUsBtn = document.querySelector('.ContactUs__button'); const statusUrl = 'https://status.liveagent.com/'; contactUsBtn.addEventListener('click', async () => { const chatbotScriptSet = document.getElementById('fh-chatbot-script'); const menu = document.querySelector('.ContactUs__menu--wrap'); const statusInfo = document.querySelector('#contactUsStatus'); if ( menu?.classList.contains('hidden') ) { if( ! chatbotScriptSet ) { const chatbotScript = document.createElement('script'); chatbotScript.setAttribute('id', 'fh-chatbot-script'); chatbotScript.innerHTML = ` loadChatBot({ chatbotId: 'ee7cb389-4f00-441f-a287-07a43f72f1e3', workspaceId: '4d1adbc8-edfa-48c1-b93a-a8096d28f5e7', btnTarget: '#chatBot'}); `; document.querySelector('body').appendChild(chatbotScript); } const serviceStatus = await quStatusWidget.getStatus().then( ( result ) => { return displayStatusIndicator( result ); }); if ( serviceStatus === 'outage' ) { const statusInfoLink = statusInfo.querySelector(`[data-status^=${serviceStatus}]`); statusInfoLink.style.display = 'flex'; statusInfoLink.addEventListener( 'click', () => window.open( statusUrl, '_blank' ) ); } } }) const quStatusWidget = { statusJsonUrl: `${statusUrl}/status.json`, async fetchJson() { try { const data = await fetch(this.statusJsonUrl); return await data.json(); } catch (error) { console.log(error); } }, async getStatus() { const status = await this.fetchJson(); return status; } }; function displayStatusIndicator(serviceStatus) { let statusClass = 'ok'; if ( !serviceStatus ) { return 'unavailable'; } if (serviceStatus?.outages?.length > 0) { statusClass = 'outage'; } if (serviceStatus?.degradations?.length > 0) { statusClass = 'degradation'; } return statusClass; } function contactUsWhatsApp( element ) { const message = element.getAttribute( 'data-message' ); const number = '17862041375'; const whatsappLink = 'https://wa.me/' + number + '?text=' + encodeURIComponent( message ); window.open( whatsappLink, '_blank' ); } function contactUsMessenger() { const facebookLink = 'https://m.me/LiveAgent/'; window.open( facebookLink, '_blank' ); } </script> <script> const gtmChatButton = document.querySelector( ".ContactUs__menu--link.chat" ); const gtmNewsletterButton = document.querySelector( ".Newsletter__form button" ); if ( gtmChatButton !== null ) { gtmChatButton.addEventListener( "click", () => { window.dataLayer = window.dataLayer || []; window.dataLayer.push({ 'event': 'live_chat_contact' }); }); } if ( gtmNewsletterButton !== null ) { gtmNewsletterButton.addEventListener( "click", () => { window.dataLayer = window.dataLayer || []; window.dataLayer.push({ 'event': 'newsletter_subscription' }); }); } document.addEventListener( 'DOMContentLoaded', ( e ) => { if ( document.querySelector( '.Content .yoast-table-of-contents' ) ) { const heights = { placeholderHeight: 0, stickyHeaderHeight: 0 }; let checked = false; function updateHeights() { const placeholder = document.querySelector( '.compact-header__placeholder' ); const stickyHeader = document.querySelector( '.compact-header__placeholder .compact-header--sticky' ); if ( placeholder ) { heights.placeholderHeight = placeholder.offsetHeight; } if ( stickyHeader ) { heights.stickyHeaderHeight = stickyHeader.offsetHeight; } } function checkScroll() { if ( ! 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