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class="content"><div _ngcontent-sc247="" class="group-item"><a _ngcontent-sc247="" rel="nofollow" href="/fax-api" title="Overview" target="">Overview</a></div><div _ngcontent-sc247="" class="group-item"><a _ngcontent-sc247="" rel="nofollow" href="/guide/messaging" title="Developer Guide" target="">Developer Guide</a></div><div _ngcontent-sc247="" class="group-item"><a _ngcontent-sc247="" rel="nofollow" href="/api-reference/sms-and-fax" title="API Reference" target="">API Reference</a></div></div></dpw-secondary-nav-group><dpw-secondary-nav-group _ngcontent-sc248="" class="group" _nghost-sc247=""><div _ngcontent-sc247="" class="heading" title="Data">Data</div><div _ngcontent-sc247="" class="content"><div _ngcontent-sc247="" class="group-item"><a _ngcontent-sc247="" rel="nofollow" href="/data-api" title="Overview" target="">Overview</a></div><div _ngcontent-sc247="" class="group-item"><a _ngcontent-sc247="" rel="nofollow" href="/guide/voice/call-log/reading-call-log" title="Developer 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title="Whitepapers" target="">Whitepapers</a></div><div _ngcontent-sc247="" class="group-item"><a _ngcontent-sc247="" rel="nofollow" href="/resources#videos" title="Videos" target="">Videos</a></div><div _ngcontent-sc247="" class="group-item cta-item"><a _ngcontent-sc247="" rel="nofollow" href="/resources" title="View more" target="">View more</a></div></div></dpw-secondary-nav-group></div></dpw-secondary-nav-section></div></dpw-secondary-nav></li><li _ngcontent-sc250="" class="item item-solutions"><a _ngcontent-sc250="" rel="nofollow" tabindex="0" class="link" href="/solutions"> Solutions <mat-icon _ngcontent-sc250="" role="img" class="mat-icon notranslate arrow-icon material-icons mat-icon-no-color" aria-hidden="true" data-mat-icon-type="font"> expand_more </mat-icon></a><dpw-secondary-nav _ngcontent-sc250="" _nghost-sc249="" class=""><div _ngcontent-sc249="" class="menu-container"><dpw-secondary-nav-section _ngcontent-sc249="" class="section" _nghost-sc248=""><div _ngcontent-sc248="" class="content"><dpw-secondary-nav-group _ngcontent-sc248="" class="group" _nghost-sc247=""><div _ngcontent-sc247="" class="heading" title="By Industry">By Industry</div><div _ngcontent-sc247="" class="content"><div _ngcontent-sc247="" class="group-item"><a _ngcontent-sc247="" rel="nofollow" href="/solutions/healthcare" title="Healthcare" target="">Healthcare</a></div><div _ngcontent-sc247="" class="group-item"><a _ngcontent-sc247="" rel="nofollow" href="/solutions/financial-services" title="Finance" target="">Finance</a></div><div _ngcontent-sc247="" class="group-item"><a _ngcontent-sc247="" rel="nofollow" href="/solutions/retail" title="Retail" target="">Retail</a></div><div _ngcontent-sc247="" class="group-item"><a _ngcontent-sc247="" rel="nofollow" href="/solutions/education" title="Education" target="">Education</a></div><div _ngcontent-sc247="" class="group-item"><a _ngcontent-sc247="" rel="nofollow" href="/solutions/legal" title="Legal" target="">Legal</a></div><div _ngcontent-sc247="" class="group-item"><a _ngcontent-sc247="" rel="nofollow" href="/solutions/real-estate" title="Real Estate" target="">Real Estate</a></div><div _ngcontent-sc247="" class="group-item"><a _ngcontent-sc247="" rel="nofollow" href="/solutions/high-tech" title="High Tech" target="">High Tech</a></div></div></dpw-secondary-nav-group><dpw-secondary-nav-group _ngcontent-sc248="" class="group" _nghost-sc247=""><div _ngcontent-sc247="" class="heading" title="By Use Case">By Use Case</div><div _ngcontent-sc247="" class="content"><div _ngcontent-sc247="" class="group-item"><a _ngcontent-sc247="" rel="nofollow" href="/overview/crm-integration" title="CRM integration" target="">CRM integration</a></div><div _ngcontent-sc247="" class="group-item"><a _ngcontent-sc247="" rel="nofollow" href="/overview/sms-fax" title="Send SMS and Fax" target="">Send SMS and Fax</a></div><div _ngcontent-sc247="" class="group-item"><a _ngcontent-sc247="" rel="nofollow" href="/overview/click-to-dial" title="Click to Dial" target="">Click to Dial</a></div><div _ngcontent-sc247="" class="group-item"><a _ngcontent-sc247="" rel="nofollow" href="/overview/call-reporting" title="Call Reporting" target="">Call Reporting</a></div><div _ngcontent-sc247="" class="group-item"><a _ngcontent-sc247="" rel="nofollow" href="/overview/webrtc-voice" title="WebRTC Voice" target="">WebRTC Voice</a></div><div _ngcontent-sc247="" class="group-item"><a _ngcontent-sc247="" rel="nofollow" href="/overview/data-sync" title="Data Sync" target="">Data Sync</a></div><div _ngcontent-sc247="" class="group-item"><a _ngcontent-sc247="" rel="nofollow" href="/overview/team-messaging" title="Team Messaging" target="">Team Messaging</a></div></div></dpw-secondary-nav-group><dpw-secondary-nav-group _ngcontent-sc248="" class="group" _nghost-sc247=""><div _ngcontent-sc247="" class="heading" title="By Style">By Style</div><div _ngcontent-sc247="" class="content"><div _ngcontent-sc247="" 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Add-ins</a></div><div _ngcontent-sc247="" class="group-item"><a _ngcontent-sc247="" rel="nofollow" href="/api-products" title="Pro code: APIs & SDKs" target="">Pro code: APIs & SDKs</a></div></div></dpw-secondary-nav-group></div></dpw-secondary-nav-section></div></dpw-secondary-nav></li><li _ngcontent-sc250="" class="item item-pricing"><a _ngcontent-sc250="" rel="nofollow" tabindex="0" class="link" href="/pricing"> Pricing </a></li><li _ngcontent-sc250="" class="item item-partners"><a _ngcontent-sc250="" rel="nofollow" tabindex="0" class="link" href="https://www.ringcentral.com/partner/isv.html" target="_blank"> Partners <mat-icon _ngcontent-sc250="" role="img" class="mat-icon notranslate arrow-icon material-icons mat-icon-no-color" aria-hidden="true" data-mat-icon-type="font"> expand_more </mat-icon></a><dpw-secondary-nav _ngcontent-sc250="" _nghost-sc249="" class=""><div _ngcontent-sc249="" class="menu-container"><dpw-secondary-nav-section _ngcontent-sc249="" class="section" _nghost-sc248=""><div _ngcontent-sc248="" class="content"><dpw-secondary-nav-group _ngcontent-sc248="" class="group" _nghost-sc247=""><div _ngcontent-sc247="" class="heading" title="ISV Partner Program">ISV Partner Program</div><div _ngcontent-sc247="" class="content"><div _ngcontent-sc247="" class="group-item"><a _ngcontent-sc247="" rel="nofollow" href="https://www.ringcentral.com/partner/isv.html" title="Program overview" target="_blank">Program overview</a></div><div _ngcontent-sc247="" class="group-item"><a _ngcontent-sc247="" rel="nofollow" href="/isv/request-access" title="Request access" target="">Request access</a></div><div _ngcontent-sc247="" class="group-item"><a _ngcontent-sc247="" rel="nofollow" href="https://isv.ringcentral.com/" title="Log in" target="_blank">Log in</a></div></div></dpw-secondary-nav-group><dpw-secondary-nav-group _ngcontent-sc248="" class="group" _nghost-sc247=""><div _ngcontent-sc247="" class="heading" title="RingCentral Ventures">RingCentral 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_nghost-sc247=""><div _ngcontent-sc247="" class="heading" title="Learn">Learn</div><div _ngcontent-sc247="" class="content"><div _ngcontent-sc247="" class="group-item"><a _ngcontent-sc247="" rel="nofollow" href="https://medium.com/ringcentral-developers" title="Blog" target="_blank">Blog</a></div><div _ngcontent-sc247="" class="group-item"><a _ngcontent-sc247="" rel="nofollow" href="/community/developer-events" title="Events" target="">Events</a></div><div _ngcontent-sc247="" class="group-item"><a _ngcontent-sc247="" rel="nofollow" href="/community/meetups" title="Meetups" target="">Meetups</a></div></div></dpw-secondary-nav-group><dpw-secondary-nav-group _ngcontent-sc248="" class="group" _nghost-sc247=""><div _ngcontent-sc247="" class="heading" title="Engage">Engage</div><div _ngcontent-sc247="" class="content"><div _ngcontent-sc247="" class="group-item"><a _ngcontent-sc247="" rel="nofollow" href="/gamechangers" title="Game Changers" target="">Game Changers</a></div><div _ngcontent-sc247="" class="group-item"><a _ngcontent-sc247="" rel="nofollow" href="/community/early-access" title="Early Access Program" target="">Early Access Program</a></div></div></dpw-secondary-nav-group><dpw-secondary-nav-group _ngcontent-sc248="" class="group" _nghost-sc247=""><div _ngcontent-sc247="" class="heading" title="Discuss">Discuss</div><div _ngcontent-sc247="" class="content"><div _ngcontent-sc247="" class="group-item"><a _ngcontent-sc247="" rel="nofollow" href="https://developers.ringcentral.com/go-to-community.html" title="Developer Forum" target="_blank">Developer Forum</a></div><div _ngcontent-sc247="" class="group-item"><a _ngcontent-sc247="" rel="nofollow" href="https://stackoverflow.com/questions/tagged/ringcentral" title="StackOverflow" target="_blank">StackOverflow</a></div></div></dpw-secondary-nav-group><dpw-secondary-nav-group _ngcontent-sc248="" class="group" _nghost-sc247=""><div _ngcontent-sc247="" class="heading" title="Share">Share</div><div _ngcontent-sc247="" class="content"><div _ngcontent-sc247="" class="group-item"><a _ngcontent-sc247="" rel="nofollow" href="https://twitter.com/RingCentralDevs" title="Twitter" target="_blank">Twitter</a></div><div _ngcontent-sc247="" class="group-item"><a _ngcontent-sc247="" rel="nofollow" href="https://github.com/ringcentral/" title="GitHub" target="_blank">GitHub</a></div></div></dpw-secondary-nav-group></div></dpw-secondary-nav-section></div></dpw-secondary-nav></li><li _ngcontent-sc250="" class="item item-support"><a _ngcontent-sc250="" rel="nofollow" tabindex="0" class="link" href="/support"> Support <mat-icon _ngcontent-sc250="" role="img" class="mat-icon notranslate arrow-icon material-icons mat-icon-no-color" aria-hidden="true" data-mat-icon-type="font"> expand_more </mat-icon></a><dpw-secondary-nav _ngcontent-sc250="" _nghost-sc249="" class=""><div _ngcontent-sc249="" class="menu-container"><dpw-secondary-nav-section _ngcontent-sc249="" class="section" _nghost-sc248=""><div _ngcontent-sc248="" class="content"><dpw-secondary-nav-group _ngcontent-sc248="" class="group" _nghost-sc247=""><div _ngcontent-sc247="" class="heading" title="Support">Support</div><div _ngcontent-sc247="" class="content"><div _ngcontent-sc247="" class="group-item"><a _ngcontent-sc247="" rel="nofollow" href="https://developers.ringcentral.com/go-to-community.html" title="Developer Forum" target="_blank">Developer Forum</a></div><div _ngcontent-sc247="" class="group-item"><a _ngcontent-sc247="" rel="nofollow" href="/support/create-case" title="Create a ticket" target="">Create a ticket</a></div><div _ngcontent-sc247="" class="group-item"><a _ngcontent-sc247="" rel="nofollow" href="/api/support-cases/check" title="View your tickets" target="">View your tickets</a></div></div></dpw-secondary-nav-group><dpw-secondary-nav-group _ngcontent-sc248="" class="group" _nghost-sc247=""><div _ngcontent-sc247="" class="heading" title="Professional Services">Professional Services</div><div _ngcontent-sc247="" class="content"><div _ngcontent-sc247="" class="group-item"><a _ngcontent-sc247="" rel="nofollow" href="/support/services" title="Let us build the perfect app for you" target="">Let us build the perfect app for you</a></div></div></dpw-secondary-nav-group></div></dpw-secondary-nav-section></div></dpw-secondary-nav></li></ul></div></div></dpw-primary-nav><dpw-header-account _ngcontent-sc253="" data-test-automation-id="headerRightButton" class="account" _nghost-sc252=""><div _ngcontent-sc252="" class="header-account"><div _ngcontent-sc252=""><dpw-button _ngcontent-sc252="" href="/sign-up" rel="nofollow" _nghost-sc251=""><a _ngcontent-sc251="" class="btn btn-primary header-sign-in-up-btn" href="/sign-up" rel="nofollow"> Try free </a></dpw-button></div></div></dpw-header-account></div></div></dpw-header><div _ngcontent-sc327="" class="content"><div _ngcontent-sc327=""><dpw-hero _ngcontent-sc327="" _nghost-sc298="" id="8buNnGGByOIQ2jdYuYrHX"><dpw-hero-vertical _ngcontent-sc298="" _nghost-sc296=""><dpw-hero-layout _ngcontent-sc296="" class="top-content" _nghost-sc285=""><div _ngcontent-sc285="" class="left-wrapper"><div _ngcontent-sc285="" class="content"><div _ngcontent-sc296="" left-content="" class="left-content"><label _ngcontent-sc296="" tabindex="0" class="element-tip">USE CASES</label><h1 _ngcontent-sc296="" tabindex="0" class="vertical-title">Team Messaging integration</h1><p _ngcontent-sc296="" tabindex="0" class="vertical-desc">Build alert bots and automate task workflows for teams</p><dpw-cta-buttons _ngcontent-sc296="" _nghost-sc288=""><dpw-cta-button _ngcontent-sc288="" _nghost-sc287=""><a _ngcontent-sc287="" mat-button="" dpwanchorclick="" class="mat-focus-indicator cta-btn mat-button mat-button-base button-type _mat-animation-noopable" aria-disabled="false" href="https://developers.ringcentral.com/free-tier-sign-up.html" target="_blank" rel="noreferrer noopener"><span class="mat-button-wrapper"> Sign up </span><span matripple="" class="mat-ripple mat-button-ripple"></span><span class="mat-button-focus-overlay"></span></a></dpw-cta-button><dpw-cta-button _ngcontent-sc288="" _nghost-sc287=""><a _ngcontent-sc287="" mat-button="" dpwanchorclick="" class="mat-focus-indicator cta-btn mat-button mat-button-base link-type _mat-animation-noopable" aria-disabled="false" href="https://www.ringcentral.com/whyringcentral/contactus.html" target="_blank" rel="noreferrer noopener"><span class="mat-button-wrapper"> Request more information <mat-icon _ngcontent-sc287="" role="img" class="mat-icon notranslate link-icon material-icons mat-icon-no-color" aria-hidden="true" data-mat-icon-type="font">east</mat-icon></span><span matripple="" class="mat-ripple mat-button-ripple"></span><span class="mat-button-focus-overlay"></span></a></dpw-cta-button></dpw-cta-buttons></div></div></div><div _ngcontent-sc285="" class="right-wrapper"><div _ngcontent-sc285="" class="content-wrapper"><div _ngcontent-sc285="" class="content"><img _ngcontent-sc296="" data-test-automation-id="hero-vertical-image" loading="lazy" tabindex="0" class="hero-image" src="//images.ctfassets.net/up8h5u10ttz3/HckvN7C4F3FndIqQaShRg/99c21ee3d6c44eee6629039509c650f3/healthcare_hero.png" alt="healthcare hero"></div></div></div></dpw-hero-layout><div _ngcontent-sc296="" class="bottom-content"><dpw-hero-logos _ngcontent-sc296="" _nghost-sc291=""><label _ngcontent-sc291="" tabindex="0" class="logo-text"></label><dpw-hero-company-logo _ngcontent-sc291="" _nghost-sc290=""></dpw-hero-company-logo></dpw-hero-logos></div></dpw-hero-vertical></dpw-hero></div><div _ngcontent-sc327=""><dpw-image-row _ngcontent-sc327="" _nghost-sc303="" id="1qbZzZBm1qdyUPOm9RpGi5"><div _ngcontent-sc303="" class="wrapper"><div _ngcontent-sc303="" class="image-content"><img _ngcontent-sc303="" data-test-automation-id="image-row-image" loading="lazy" tabindex="0" class="render-image" src="//images.ctfassets.net/up8h5u10ttz3/2Gy3ioDfX4FyeRzbb4KSXr/8d286333c518f7f35a18716e7b5eee40/GettyImages-1254994221.jpg" alt="GettyImages-1254994221"></div><div _ngcontent-sc303="" class="text-content"><h2 _ngcontent-sc303="" tabindex="0" class="header">Dynamic and reactive customer care</h2><div _ngcontent-sc303="" tabindex="0" class="teaser">Create teams groups when support requests arrive</div><div _ngcontent-sc303="" class="divider"></div><div _ngcontent-sc303="" dpwanchorlink="" tabindex="0" class="body"><p>Create dynamically generated teams that include predetermined members every time a new support ticket is issued. This helps to ensure that all required individuals get included in the resolution process and relevant conversations. It also helps to keep all pertinent information organized in one central repository.</p></div></div></div></dpw-image-row></div><div _ngcontent-sc327=""><dpw-image-row _ngcontent-sc327="" _nghost-sc303="" id="5cSzs3pGQQRvxjh9ntThbZ"><div _ngcontent-sc303="" class="wrapper"><div _ngcontent-sc303="" class="text-content"><h2 _ngcontent-sc303="" tabindex="0" class="header">Create message bots</h2><div _ngcontent-sc303="" tabindex="0" class="teaser">Use our API to easily build messaging bots on bot framework platforms</div><div _ngcontent-sc303="" class="divider"></div><div _ngcontent-sc303="" dpwanchorlink="" tabindex="0" class="body"><p>Use Hubot, Lyta, Botkit, and other popular bot frameworks to quickly build messaging alert bots. <a href="https://developers.ringcentral.com/team-messaging-api">Team messaging APIs</a> and SDKs allow you to accelerate innovation and automation to build enterprise bots with stronger contextual awareness. 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icon&q;,&q;url&q;:&q;//images.ctfassets.net/up8h5u10ttz3/3dkPkQCOduhiCtYz7e46l3/b127bdb62b3e97d47cfb200c794c87f5/rccc_icon.png&q;},&q;apiProductPageDescription&q;:&q;The Admin API is a collection of system resource calls in the NICE CXone. 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One example: creation of a mobile app that allows a customer (patron) to ask for a call back. 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With this API you can create dashboards or control panels to provide custom information to user agents or management.&q;,&q;productMenuLinks&q;:[{&q;contentTypeId&q;:&q;componentCta&q;,&q;entryId&q;:&q;1SVsBuiTaUsBx14rkWJfmx&q;,&q;ctaInternalName&q;:&q;NICE - Real Time Data APIs Reference&q;,&q;ctaText&q;:&q;API Reference&q;,&q;ctaUrl&q;:&q;https://developer.niceincontact.com/API/RealTimeDataAPI&q;}],&q;apiProductPageResourcesLinks&q;:[{&q;contentTypeId&q;:&q;componentCta&q;,&q;entryId&q;:&q;1SVsBuiTaUsBx14rkWJfmx&q;,&q;ctaInternalName&q;:&q;NICE - Real Time Data APIs Reference&q;,&q;ctaText&q;:&q;API Reference&q;,&q;ctaUrl&q;:&q;https://developer.niceincontact.com/API/RealTimeDataAPI&q;}]},{&q;contentTypeId&q;:&q;coreProduct&q;,&q;entryId&q;:&q;HOaprrg24xYIF1u3VCPrr&q;,&q;internalName&q;:&q;NICE - Reporting APIs&q;,&q;productName&q;:&q;Reporting&q;,&q;productPageUrlLinkTo&q;:&q;https://developer.niceincontact.com/API/ReportingAPI&q;,&q;plansSupported&q;:[&q;All&q;],&q;regionsSupported&q;:[&q;Global&q;,&q;US&q;,&q;CA&q;,&q;MEX&q;,&q;EUR&q;,&q;ASIA&q;,&q;AUS&q;,&q;AFR&q;,&q;SA&q;],&q;showInProductNavigation&q;:true,&q;showOnApiProductLandingPage&q;:true,&q;apiProductPageIcon&q;:{&q;title&q;:&q;rccc icon&q;,&q;url&q;:&q;//images.ctfassets.net/up8h5u10ttz3/3dkPkQCOduhiCtYz7e46l3/b127bdb62b3e97d47cfb200c794c87f5/rccc_icon.png&q;},&q;apiProductPageDescription&q;:&q;Use this API to build custom reports based on the platform&s;s historical data. You can display raw data or condense it into analytical formats.&q;,&q;productMenuLinks&q;:[{&q;contentTypeId&q;:&q;componentCta&q;,&q;entryId&q;:&q;xrXKYH3XquoyvNfNMcWdj&q;,&q;ctaInternalName&q;:&q;NICE - Reporting APIs Reference&q;,&q;ctaText&q;:&q;API Reference&q;,&q;ctaUrl&q;:&q;https://developer.niceincontact.com/API/ReportingAPI&q;}],&q;apiProductPageResourcesLinks&q;:[{&q;contentTypeId&q;:&q;componentCta&q;,&q;entryId&q;:&q;xrXKYH3XquoyvNfNMcWdj&q;,&q;ctaInternalName&q;:&q;NICE - Reporting APIs Reference&q;,&q;ctaText&q;:&q;API Reference&q;,&q;ctaUrl&q;:&q;https://developer.niceincontact.com/API/ReportingAPI&q;}]},{&q;contentTypeId&q;:&q;coreProduct&q;,&q;entryId&q;:&q;5d91uuIf1xUrp3pQqiEEdj&q;,&q;internalName&q;:&q;NICE - UserHub APIs&q;,&q;productName&q;:&q;UserHub&q;,&q;productPageUrlLinkTo&q;:&q;https://developer.niceincontact.com/API/UserHubAPI&q;,&q;plansSupported&q;:[&q;All&q;],&q;regionsSupported&q;:[&q;Global&q;,&q;US&q;,&q;CA&q;,&q;MEX&q;,&q;EUR&q;,&q;ASIA&q;,&q;AUS&q;,&q;AFR&q;,&q;SA&q;],&q;showInProductNavigation&q;:true,&q;showOnApiProductLandingPage&q;:true,&q;apiProductPageIcon&q;:{&q;title&q;:&q;rccc icon&q;,&q;url&q;:&q;//images.ctfassets.net/up8h5u10ttz3/3dkPkQCOduhiCtYz7e46l3/b127bdb62b3e97d47cfb200c794c87f5/rccc_icon.png&q;},&q;apiProductPageDescription&q;:&q;The purpose of this API is to guide development with creating and using Access Keys for non-browser use.&q;,&q;productMenuLinks&q;:[{&q;contentTypeId&q;:&q;componentCta&q;,&q;entryId&q;:&q;66exur4LhnJ8eU8cnUVqYv&q;,&q;ctaInternalName&q;:&q;NICE - 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