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2024 年最佳客戶服務電話軟體 | Zendesk 話務中心軟體
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height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rae76:--panel:3" aria-hidden="true" aria-labelledby=":Rae76:--trigger:3" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">識別客戶流失風險和異常值。 取得深入分析並評估 100% 的客戶和人工智慧客服專員對話，以確保高品質的互動。</p><a href="/service/quality-assurance/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl 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clip-rule="evenodd"></path></svg></span></span></span></button></div></div></div></div></section></div></div></div></div></div></div></section><div><section class="Basestyle__BaseRoot-sc-3zktjg-1 gfmafJ"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 bSmcTV"><div class="StyledGrid-sc-oxgg5i-0 dMGWVP Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fJdEWO Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 lfdHrn Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 rRVAq">客戶感言</h2><hr width="100" class="Dividerstyle__DividerRoot-sc-5fuxjc-0 jndKqZ"/></div></div><div class="StyledRow-sc-xjsdg1-0 fJdEWO Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 lfdHrn Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="sc-e699bf5c-0 fgfcib"><div class="sc-e699bf5c-1 dgVJgh"><div class="sc-e699bf5c-2 gwkHJk"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="Logo: Openly" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="Logo: Openly" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" src="https://web-assets.zendesk.com/images/p-voice/logo-openly.svg"/></noscript></span></span></div><div class="sc-e699bf5c-4 kaqxkb"><div class="Statstyle__StatRoot-sc-1ka3uj2-0 deRufu sc-e699bf5c-3 hrMcer"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 gaZZvs stat-figure">94<span class="stat-char">%</span></h3><p class="Textstyle__TextRoot-sc-c9um69-0 ekHOxz stat-text">單次互動工單</p></div><div class="Statstyle__StatRoot-sc-1ka3uj2-0 deRufu sc-e699bf5c-3 hrMcer"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 gaZZvs stat-figure">96<span class="stat-char">%</span></h3><p class="Textstyle__TextRoot-sc-c9um69-0 ekHOxz stat-text">客戶滿意度 (CSAT)</p></div></div></div><div class="sc-e699bf5c-5 fIstTY"><div class="sc-f3b8ab07-0 htnqeb"><div><blockquote class="Headingstyle__HeadingRoot-sc-150xww-0 jTpgUy sc-f3b8ab07-2 NmRiR">「我們在每次電話通話後的收話整理時間從三分鐘縮短為只有一分鐘。」</blockquote><cite class="sc-f3b8ab07-3 kDPcGw"><div class="sc-f3b8ab07-5 cFKyCJ"><div><p class="Textstyle__TextRoot-sc-c9um69-0 kDykLP sc-f3b8ab07-4 YeHai">Tim Kyse</p><p class="Textstyle__TextRoot-sc-c9um69-0 kDykLP sc-f3b8ab07-4 YeHai">客戶體驗副總裁</p></div></div><a href="/customer/openly/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hUgHNl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 gMjNXi" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">檢視客戶案例</span></a></cite></div></div></div></div></div></div></div></div></section></div><section class="Basestyle__BaseRoot-sc-3zktjg-1 gIgCnW"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 bSmcTV"><div class="StyledGrid-sc-oxgg5i-0 dMGWVP Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 bWtGVF Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gsSPGp Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 flPUwk">原生語音—易於使用和擴充</h2></div><div class="StyledCol-sc-inuw62-0 iQTSUS Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-skeaof-1 kLJyfN" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 crDvyT" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Ram76:--trigger:0" role="button" tabindex="0" aria-controls=":Ram76:--panel:0" aria-expanded="true" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h5 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">每次都能聯絡到正確的客服專員</h5></button><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 0 24 24" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill="currentColor" fill-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164z" clip-rule="evenodd"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 gjyyIs"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section id=":Ram76:--panel:0" aria-hidden="false" aria-labelledby=":Ram76:--trigger:0" class="StyledPanel-sc-1piryze-0 eHQDxk Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">透過 IVR、小組轉接、優先支援、忙線轉接和非營業時間轉接，更快速地支援客戶。 設定最大佇列大小與等待時間，並允許來電者請求回撥，而非始終處於通話保留狀態。</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 gvZMeZ" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Ram76:--trigger:1" role="button" tabindex="0" aria-controls=":Ram76:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h5 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">獲得開放且靈活的語音架構</h5></button><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 0 24 24" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill="currentColor" fill-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164z" clip-rule="evenodd"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Ram76:--panel:1" aria-hidden="true" aria-labelledby=":Ram76:--trigger:1" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">語音支援 VoIP、PSTN 和嵌入式選項，可更靈活地進行通訊。 您可以轉接通話、設定具有等待時間記錄和回撥選項的會議。 透過來自 <a href="/marketplace/apps/" data-interaction-type="link-inline" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 gwVAgF" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">Zendesk 市集</span></a>的應用程式擴展語音功能。</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 gvZMeZ" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Ram76:--trigger:2" role="button" tabindex="0" aria-controls=":Ram76:--panel:2" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h5 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">使用資料做出決定</h5></button><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 0 24 24" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill="currentColor" fill-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164z" clip-rule="evenodd"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Ram76:--panel:2" aria-hidden="true" aria-labelledby=":Ram76:--trigger:2" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">運用即時分析衡量並改進您的營運。 跨管道報告使您可將其效能與傳訊、電子郵件、交談及其他體驗相比較。 監控通話並錄音，以確保高品質的對話，同時保護客戶的安全和隱私。</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 gvZMeZ" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Ram76:--trigger:3" role="button" tabindex="0" aria-controls=":Ram76:--panel:3" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h5 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">促進協作並培訓客服專員</h5></button><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 0 24 24" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill="currentColor" fill-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164z" clip-rule="evenodd"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Ram76:--panel:3" aria-hidden="true" aria-labelledby=":Ram76:--trigger:3" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">運用電話會議、通話插話、熱轉接和即時培訓，補充 Zendesk 的完整通話記錄，讓您的團隊能更妥善地彼此合作。</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 gvZMeZ" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Ram76:--trigger:4" role="button" tabindex="0" aria-controls=":Ram76:--panel:4" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h5 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">使用完整的電話解決方案，保持線路暢通</h5></button><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 0 24 24" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill="currentColor" fill-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164z" clip-rule="evenodd"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Ram76:--panel:4" aria-hidden="true" aria-labelledby=":Ram76:--trigger:4" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">為您的客戶提供免費電話和國際電話號碼、電話會議、營業時間、語音信箱、分機、封鎖清單等，以獲得完整的電話解決方案。</p></div></section></div></div></div></div></div></div></section><div><section class="Basestyle__BaseRoot-sc-3zktjg-1 kAcqAv"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 bSmcTV"><div class="StyledGrid-sc-oxgg5i-0 dMGWVP Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fJdEWO Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div 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type="application/json">{"props":{"pageProps":{"meta":{"alternates":{"de":"https://www.zendesk.de/service/voice/","es":"https://www.zendesk.es/service/voice/","fr":"https://www.zendesk.fr/service/voice/","hk":"https://www.zendesk.hk/service/voice/","it":"https://www.zendesk.com/it/service/voice/","kr":"https://www.zendesk.kr/service/voice/","mx":"https://www.zendesk.com.mx/service/voice/","nl":"https://www.zendesk.nl/service/voice/","th":"https://www.zendesk.com/th/service/voice/","tw":"https://www.zendesk.tw/service/voice/","au":"https://www.zendesk.com/au/service/voice/","in":"https://www.zendesk.com/in/service/voice/","sg":"https://www.zendesk.com/sg/service/voice/","dk":"https://www.zendesk.com/dk/service/voice/","se":"https://www.zendesk.com/se/service/voice/","us":"https://www.zendesk.com/service/voice/","jp":"https://www.zendesk.co.jp/service/voice/","br":"https://www.zendesk.com.br/service/voice/","gb":"https://www.zendesk.co.uk/service/voice/"},"related":[],"tags":[],"backupLocale":false},"attributes":{"_yoast_wpseo_sitemap-html-include":"-","_encloseme":"1","_wp_page_template":"templates/page-capability-voice.php","_katamari-temp-source_id":"603177","katamari-1":"整合式語音軟體","katamari-2":"保持通話","katamari-3":"與客戶直接交談，就複雜的問題提供個人化的解決方案","katamari-cta-1":"開始免費試用","katamari-cta-2":"觀看示範","katamari-4":"以往稱為 Zendesk Talk","katamari-5":"提出意見","katamari-6":"即使在電子郵件、簡訊與私人訊息的時代，有時候與真人交談可在最快速度內解決問題。 我們整合式的語音解決方案可與所有其他管道同步，使客服專員可立即看到所有客戶資訊。 這可真不錯。","katamari-swap-1":"\u003cimg class=\"play-bg lazyload no-src\" data-srcset=\"https://web-assets.zendesk.com/images/p-capabilities/voice/video.jpg, https://web-assets.zendesk.com/images/p-capabilities/voice/video@2x.jpg 2x\" alt=\"\"\u003e\r\n\u003cdiv class=\"wistia_embed wistia_async_relk7v61yx popover=true popoverContent=link popoverSize=960x540 anchor-video-\"\u003e\u003ca class=\"anchor-video anchor\" tabindex=\"0\"\u003e\u003cspan\u003e\u003c/span\u003e\u003c/a\u003e\u003c/div\u003e","katamari-7":"即時客戶資訊","katamari-8":"立即設定電話號碼、語音郵件及簡訊。","katamari-9":"嵌入式語音","katamari-10":"新增通話按鈕，為您的客戶提供一個順暢的方式，在您的行動裝置應用程式或瀏覽器中與您聯絡。","katamari-11":"整合式對話","katamari-12":"在您管理電子郵件、交談和社群傳訊的同一個空間中處理通話、語音郵件和簡訊。","katamari-13":"基礎功能","katamari-14":"取得 411","katamari-15":"快速開始通話","katamari-16":"使用隨即可用的雲端式語音解決方案，立即開始接聽電話。","katamari-17":"使用您現有的解決方案","katamari-18":"將您偏好的\u003ca href=\"/service/voice/talk-partner-edition/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003e話務中心解決方案\u003c/span\u003e\u003c/a\u003e整合至 Zendesk。 連線我們 90 多個電話語音提供商中的任何一個，或者建立您自己的整合。","katamari-19":"運用應用程式進行客製化","katamari-20":"\u003ca href=\"/apps/directory/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003e擴展語音的功能\u003c/span\u003e\u003c/a\u003e，可使用其他工具與服務，例如進階通話轉錄、密文，以及品質保證功能。","katamari-21":"快速開始通話","katamari-22":"使用隨即可用的雲端式語音解決方案，立即開始接聽電話。","katamari-23":"使用您現有的解決方案","katamari-24":"將您偏好的\u003ca href=\"/service/voice/talk-partner-edition/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003e話務中心解決方案\u003c/span\u003e\u003c/a\u003e整合至 Zendesk。 連線我們 90 多個電話語音提供商中的任何一個，或者建立您自己的整合。","katamari-25":"運用應用程式進行客製化","katamari-26":"\u003ca href=\"/apps/directory/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003e擴展語音的功能\u003c/span\u003e\u003c/a\u003e，可使用其他工具與服務，例如進階通話轉錄、密文，以及品質保證功能。","katamari-27":"通話轉接和佇列","katamari-28":"隨時待命服務","katamari-29":"運用互動語音回應 (IVR) 轉接、小組轉接，以及忙線轉接與非營業時間轉接，確保來電者始終可在合適的時間與合適的客服專員交談。 設定最大佇列大小與等待時間，並允許來電者請求回撥，而非始終處於通話保留狀態。","katamari-30":"監控和報告","katamari-31":"保持關注","katamari-32":"運用即時分析衡量並改進您的電話支援營運。 跨管道的報告系統允許您將其效能與傳訊、電子郵件、交談及其他對話體驗相比較。 監控通話並錄音，以確保高品質的對話，同時保護客戶隱私。","katamari-swap-2":"\u003cdiv class=\"quote-inner\"\u003e\r\n\u003cdiv class=\"container grid padded\"\u003e\r\n\u003cdiv class=\"row reverse-small\"\u003e\r\n\u003cdiv class=\"col col-small-6 col-medium-5 quote-image\"\u003e\r\n\u003cdiv class=\"quote-image-inner\"\u003e\r\n\u003cimg class=\"lazyload no-src\" data-srcset=\"https://web-assets.zendesk.com/images/p-capabilities/voice/harrys.png, https://web-assets.zendesk.com/images/p-capabilities/voice/harrys@2x.png 2x\" alt=\"\"\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\u003cdiv class=\"col col-small-5 col-medium-4 push-medium-1 quote-copy\"\u003e\r\n\u003cdiv class=\"logo\"\u003e\r\n\u003cimg class=\"lazyload no-src\" data-src=\"https://d26a57ydsghvgx.cloudfront.net/product/Customer%20Story%20Images/Harry%27s%20logo.png\" alt=\"標誌：Harry's\"\u003e\r\n\u003c/div\u003e\r\n\u003cblockquote class=\"h5\"\u003e\r\n「我們真的可以確保適時適地安排人員，並且客戶可以最快的速度聯絡人員，解答其疑問。」\r\n\u003c/blockquote\u003e\r\n\u003ccite\u003e\r\n\u003cp class=\"h6\"\u003eKatie Rogers\u003c/p\u003e\r\n\u003cp class=\"caption\"\u003e\u003ca href=\"/customer/harrys/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003eHarry's\u003c/span\u003e\u003c/a\u003e 客戶體驗資深總監\u003c/p\u003e\r\n\u003c/cite\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e","katamari-33":"放棄率降低 \u003cspan class=\"stat-figure stat-figure-luke\"\u003e50%\u003c/span\u003e","katamari-34":"\u003cspan class=\"stat-figure stat-figure-luke\"\u003e80%\u003c/span\u003e 的電話在 60 秒或更短的時間內接聽","katamari-35":"更多資源","katamari-swap-3":"\u003cdiv class=\"col-card\"\u003e\r\n \u003ca class=\"card\" href=\"https://support.zendesk.com/hc/en-us/articles/360024008393-Best-practices-for-Zendesk-Talk\"\u003e\r\n \u003ch4\u003eZendesk Talk 最佳實務\u003c/h4\u003e\r\n \u003cp\u003e操作說明指南\u003c/p\u003e\r\n \u003cimg class=\"lazyload no-src card-image\" data-src=\"https://web-assets.zendesk.com/images/p-capabilities/voice/resource1.jpg\" alt=\"影像\" /\u003e\r\n \u003cp class=\"anchor anchor-small\"\u003e\u003cspan\u003e閱讀文章\u003c/span\u003e\u003c/p\u003e\r\n \u003c/a\u003e\r\n\u003c/div\u003e\r\n\u003cdiv class=\"col-card\"\u003e\r\n \u003ca class=\"card\" href=\"/blog/integrated-phone-support/\"\u003e\r\n \u003ch4\u003e整合式電話支援須知\u003c/h4\u003e\r\n \u003cp\u003e部落格貼文\u003c/p\u003e\r\n \u003cimg class=\"lazyload no-src card-image\" data-src=\"https://web-assets.zendesk.com/images/p-capabilities/voice/resource2.jpg\" alt=\"影像\" /\u003e\r\n \u003cp class=\"anchor anchor-small\"\u003e\u003cspan\u003e閱讀文章\u003c/span\u003e\u003c/p\u003e\r\n \u003c/a\u003e\r\n\u003c/div\u003e\r\n\u003cdiv class=\"col-card\"\u003e\r\n \u003ca class=\"card\" href=\"/blog/call-center-software/\"\u003e\r\n \u003ch4\u003e運用現代話務中心軟體提升支援\u003c/h4\u003e\r\n \u003cp\u003e部落格貼文\u003c/p\u003e\r\n \u003cimg class=\"lazyload no-src card-image\" data-src=\"https://web-assets.zendesk.com/images/p-capabilities/voice/resource3.jpg\" alt=\"影像\" /\u003e\r\n \u003cp class=\"anchor anchor-small\"\u003e\u003cspan\u003e閱讀文章\u003c/span\u003e\u003c/p\u003e\r\n \u003c/a\u003e\r\n\u003c/div\u003e\r\n\u003cdiv class=\"col-card\"\u003e\r\n \u003ca class=\"card\" href=\"/blog/6-reasons-every-call-center-use-integrated-ticketing-system/\"\u003e\r\n \u003ch4\u003e使用整合式工單處理系統的 6 大原因\u003c/h4\u003e\r\n \u003cp\u003e部落格貼文\u003c/p\u003e\r\n \u003cimg class=\"lazyload no-src card-image\" data-src=\"https://web-assets.zendesk.com/images/p-capabilities/voice/resource4.jpg\" alt=\"影像\" /\u003e\r\n \u003cp class=\"anchor anchor-small\"\u003e\u003cspan\u003e閱讀文章\u003c/span\u003e\u003c/p\u003e\r\n \u003c/a\u003e\r\n\u003c/div\u003e\r\n\u003cdiv class=\"col-card\"\u003e\r\n \u003ca class=\"card\" href=\"/customer/adslot/\"\u003e\r\n \u003ch4\u003eHow Adslot used integrated voice software\u003c/h4\u003e\r\n \u003cp\u003eCustomer story\u003c/p\u003e\r\n \u003cimg class=\"lazyload no-src card-image\" data-src=\"https://web-assets.zendesk.com/images/p-capabilities/voice/resource5.jpg\" alt=\"影像\" /\u003e\r\n \u003cp class=\"anchor anchor-small\"\u003e\u003cspan\u003e瞭解更多\u003c/span\u003e\u003c/p\u003e\r\n \u003c/a\u003e\r\n\u003c/div\u003e\r\n","katamari-36":"客戶服務是一項艱鉅的工作。 Zendesk 使其更為輕鬆。","katamari-cta-3":"開始免費試用","katamari-cta-4":"觀看示範","_edit_lock":"1728401716:5371","_edit_last":"5371","l10n-variant-swap-2-img-data-src__1":"https://d26a57ydsghvgx.cloudfront.net/product/Customer%20Story%20Images/Harry%27s%20logo.png","l10n-variant-swap-2-img-alt__1":"標誌：Harry's","l10n-variant-swap-2-blockquote__0":"「我們真的可以確保適時適地安排人員，並且客戶可以最快的速度聯絡人員，解答其疑問。」","l10n-variant-swap-2-p__1":"Katie Rogers","l10n-variant-swap-2-p__2":"\u003ca href=\"/customer/harrys/\" data-shortcode=\"1\" class=\"link\" target=\"\"\u003e\u003cspan\u003eHarry's\u003c/span\u003e\u003c/a\u003e 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