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class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><a href="/au/pricing/featured/" data-interaction-type="link-block" data-location="navigation" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hUgHNl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 cfUPiV sc-5bb1ab81-3 icSNLK" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkContent-sc-6d6yp9-0 gyZXgv"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">Zendesk for service</span><span as="span" class="Linkstyle__LinkSubtitle-sc-6d6yp9-5 glfbUb">The complete service solution</span></span></a></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 hqIUaM" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" 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class="Promostyle__TextWrapper-sc-1lscwvc-2 gMFoUj"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 gBxism">CX Trends 2025</h4><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Five key trends that transform your CX with human-centric AI</p></div><div class="Promostyle__LinkWrapper-sc-1lscwvc-3 biyiQd"><div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 cKJYvn"><a target="_blank" rel="noopener noreferrer" href="https://cxtrends.zendesk.com/apac?utm_medium=webpromo&utm_source=navigation&utm_campaign=Other_Channel_Organic_other_APAC_2024_CXT-2025_webpromo_navigation" data-interaction-type="link-primary" data-location="navigation" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hUgHNl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 cYgWlE" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">Download the report</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" 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Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 caSCYr Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 iscjyF Gridstyle__Col-sc-1uhmtis-2 Basestyle__BaseColTextRoot-sc-3zktjg-2 hmvmFG eEwYbU" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 kWxloK">Voice for the AI era</h2><h1 class="Headingstyle__HeadingRoot-sc-150xww-0 gcpMWg">Dial up your voice support with AI</h1><p class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">Only Zendesk voice offers human connection with AI at the centre. Deliver more personalised, high-quality customer experiences at scale on every call, from start to finish.</p><div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 cKJYvn"><a href="/au/register/" data-interaction-type="button-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 hkjdKG Buttonstyle__ButtonRoot-sc-17obadd-3 exyOBj" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh">Start your free trial</span><span aria-hidden="true" class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh">Start your free trial</span></span></span></a><div class="VideoLinkstyle__VideoLinkRoot-sc-1fwy2wl-0 cRRbNj"></div></div></div><div class="StyledCol-sc-inuw62-0 dguKjX Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><span 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style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/></span></span></div></div></div></div></section></div><div><section class="Basestyle__BaseRoot-sc-3zktjg-1 kAcqAv Cardsstyle__CardContainer-sc-1qrvtz6-0 bIlNYz"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 bSmcTV"><div class="StyledGrid-sc-oxgg5i-0 dMGWVP Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 iLYKRS Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 cjznZY Gridstyle__Col-sc-1uhmtis-2 Basestyle__BaseColTextRoot-sc-3zktjg-2 hmvmFG eEwYbU" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 kWxloK">Benefits</h2><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 flPUwk">Genuine human connection meets AI-powered precision</h3></div></div></div><div class="StyledGrid-sc-oxgg5i-0 dMGWVP Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 Cardsstyle__StyledRow-sc-1qrvtz6-1 bEEqbX kAGPdX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 kQkNFi Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="Cardstyle__CardRoot-sc-1g3sojj-1 hFPoow"><div class="Cardstyle__CardMedia-sc-1g3sojj-0 elcomk"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27120%27%20height=%27120%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" src="https://web-assets.zendesk.com/images/p-voice/card-speaker-phone.png"/></noscript></span></span></div><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 gBxism">Manage calls in one place</h3><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Direct and route calls in the same workspace as your other channels and have full context in every interaction.</p></div></div><div class="StyledCol-sc-inuw62-0 kQkNFi Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="Cardstyle__CardRoot-sc-1g3sojj-1 hFPoow"><div class="Cardstyle__CardMedia-sc-1g3sojj-0 elcomk"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27120%27%20height=%27120%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" src="https://web-assets.zendesk.com/images/p-voice/card-wand.png"/></noscript></span></span></div><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 gBxism">Resolve calls with automation</h3><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Offer non-stop voice support and resolve 50% of customer interactions with AI agents for voice.</p></div></div><div class="StyledCol-sc-inuw62-0 kQkNFi Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="Cardstyle__CardRoot-sc-1g3sojj-1 hFPoow"><div class="Cardstyle__CardMedia-sc-1g3sojj-0 elcomk"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27120%27%20height=%27120%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" src="https://web-assets.zendesk.com/images/p-voice/card-stopwatch.png"/></noscript></span></span></div><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 gBxism">Use AI to finish calls faster</h3><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Allow agents to provide accurate answers with instant insights and reduce time spent on transcripts and summaries after calls.</p></div></div><div class="StyledCol-sc-inuw62-0 kQkNFi Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="Cardstyle__CardRoot-sc-1g3sojj-1 hFPoow"><div class="Cardstyle__CardMedia-sc-1g3sojj-0 elcomk"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27120%27%20height=%27120%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" src="https://web-assets.zendesk.com/images/p-voice/card-graph.png"/></noscript></span></span></div><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 gBxism">Monitor quality, boost CSAT</h3><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Track all conversations to identify and act on performance trends, so you maintain high-quality interactions.</p></div></div></div></div></div></section></div><section class="Basestyle__BaseRoot-sc-3zktjg-1 gIgCnW AccordionMediastyle__AccordionMediaRoot-sc-1y21vf5-1 egaHyl"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 bSmcTV"><div class="StyledGrid-sc-oxgg5i-0 dMGWVP Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 iLYKRS Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 cjznZY Gridstyle__Col-sc-1uhmtis-2 Basestyle__BaseColTextRoot-sc-3zktjg-2 hmvmFG eEwYbU" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 kWxloK">Features</h2><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 flPUwk">AI built into every stage of the call</h2></div></div></div><div class="StyledGrid-sc-oxgg5i-0 dMGWVP Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 bWtGVF Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 eecxgT Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="AccordionMediastyle__Media-sc-1y21vf5-0 fLzFk active"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 kgoYSE Buttonstyle__ButtonRoot-sc-17obadd-3 KjHk Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" viewBox="0 0 16 16"><path fill="currentColor" fill-rule="evenodd" d="M7 3H4v10h3zm5 0H9v10h3z" clip-rule="evenodd"></path></svg></span></span></span></button></div></div></div><div class="AccordionMediastyle__Media-sc-1y21vf5-0 fLzFk"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 kgoYSE Buttonstyle__ButtonRoot-sc-17obadd-3 KjHk Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" viewBox="0 0 16 16"><path fill="currentColor" fill-rule="evenodd" d="M7 3H4v10h3zm5 0H9v10h3z" clip-rule="evenodd"></path></svg></span></span></span></button></div></div></div><div class="AccordionMediastyle__Media-sc-1y21vf5-0 fLzFk"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 kgoYSE Buttonstyle__ButtonRoot-sc-17obadd-3 KjHk Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" viewBox="0 0 16 16"><path fill="currentColor" fill-rule="evenodd" d="M7 3H4v10h3zm5 0H9v10h3z" clip-rule="evenodd"></path></svg></span></span></span></button></div></div></div><div class="AccordionMediastyle__Media-sc-1y21vf5-0 fLzFk"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 kgoYSE Buttonstyle__ButtonRoot-sc-17obadd-3 KjHk Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" viewBox="0 0 16 16"><path fill="currentColor" fill-rule="evenodd" d="M7 3H4v10h3zm5 0H9v10h3z" clip-rule="evenodd"></path></svg></span></span></span></button></div></div></div></div><div class="StyledCol-sc-inuw62-0 kpooIS Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-skeaof-1 kLJyfN" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 crDvyT" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rae76:--trigger:0" role="button" tabindex="0" aria-controls=":Rae76:--panel:0" aria-expanded="true" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">Inbound calls</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 0 24 24" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill="currentColor" fill-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164z" clip-rule="evenodd"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 gjyyIs"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section id=":Rae76:--panel:0" aria-hidden="false" aria-labelledby=":Rae76:--trigger:0" class="StyledPanel-sc-1piryze-0 eHQDxk Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Assign AI agents to answer calls. Using natural, adaptable language to support customers, AI agents can solve sophisticated interactions and redirect customers to a human agent if necessary.</p><a href="/au/service/ai/ai-agents/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 gcsRMS" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">Explore AI agents</span></a><div class="Accordionstyle__AccordionMediaMobile-sc-skeaof-6 iEfagM"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 kgoYSE Buttonstyle__ButtonRoot-sc-17obadd-3 KjHk Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" viewBox="0 0 16 16"><path fill="currentColor" fill-rule="evenodd" d="M7 3H4v10h3zm5 0H9v10h3z" clip-rule="evenodd"></path></svg></span></span></span></button></div></div></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 gvZMeZ" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rae76:--trigger:1" role="button" tabindex="0" aria-controls=":Rae76:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">Live calls</h3></button><span color="matcha200" class="Stickerstyle__StickerRoot-sc-1a6wi1g-0 jStnJQ"><span class="Headingstyle__HeadingRoot-sc-150xww-0 kWxloK">Coming soon</span></span><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 0 24 24" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill="currentColor" fill-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164z" clip-rule="evenodd"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rae76:--panel:1" aria-hidden="true" aria-labelledby=":Rae76:--trigger:1" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Once a call is transferred, empower your team with Zendesk agent copilot for voice. This proactive assistant offers live suggestions, allowing agents to resolve interactions faster and with precision.</p><a href="/au/service/ai/#agentcopilot" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 gcsRMS" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">Explore agent copilot</span></a><div class="Accordionstyle__AccordionMediaMobile-sc-skeaof-6 iEfagM"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 kgoYSE Buttonstyle__ButtonRoot-sc-17obadd-3 KjHk Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" viewBox="0 0 16 16"><path fill="currentColor" fill-rule="evenodd" d="M7 3H4v10h3zm5 0H9v10h3z" clip-rule="evenodd"></path></svg></span></span></span></button></div></div></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 gvZMeZ" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rae76:--trigger:2" role="button" tabindex="0" aria-controls=":Rae76:--panel:2" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">Post calls</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 0 24 24" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill="currentColor" fill-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164z" clip-rule="evenodd"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rae76:--panel:2" aria-hidden="true" aria-labelledby=":Rae76:--trigger:2" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">After a call is complete, our AI will automatically summarise and deliver the call transcription directly into your agent's workspace so they can jump into the next conversation.</p><a href="/au/service/ai/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 gcsRMS" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">Explore Zendesk AI</span></a><div class="Accordionstyle__AccordionMediaMobile-sc-skeaof-6 iEfagM"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 kgoYSE Buttonstyle__ButtonRoot-sc-17obadd-3 KjHk Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" viewBox="0 0 16 16"><path fill="currentColor" fill-rule="evenodd" d="M7 3H4v10h3zm5 0H9v10h3z" clip-rule="evenodd"></path></svg></span></span></span></button></div></div></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 gvZMeZ" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rae76:--trigger:3" role="button" tabindex="0" aria-controls=":Rae76:--panel:3" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">Quality assurance</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 0 24 24" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill="currentColor" fill-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164z" clip-rule="evenodd"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rae76:--panel:3" aria-hidden="true" aria-labelledby=":Rae76:--trigger:3" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Identify churn risks and outliers. Access insights and evaluate 100% of customer and AI agent conversations to ensure high-quality interactions.</p><a href="/au/service/quality-assurance/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 gcsRMS" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">Explore QA</span></a><div class="Accordionstyle__AccordionMediaMobile-sc-skeaof-6 iEfagM"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 kgoYSE Buttonstyle__ButtonRoot-sc-17obadd-3 KjHk Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" viewBox="0 0 16 16"><path fill="currentColor" fill-rule="evenodd" d="M7 3H4v10h3zm5 0H9v10h3z" clip-rule="evenodd"></path></svg></span></span></span></button></div></div></div></div></section></div></div></div></div></div></div></section><div><section class="Basestyle__BaseRoot-sc-3zktjg-1 gfmafJ"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 bSmcTV"><div class="StyledGrid-sc-oxgg5i-0 dMGWVP Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fJdEWO Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 lfdHrn Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 rRVAq">Testimonial</h2><hr width="100" class="Dividerstyle__DividerRoot-sc-5fuxjc-0 jndKqZ"/></div></div><div class="StyledRow-sc-xjsdg1-0 fJdEWO Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 lfdHrn Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="sc-fd7deeb3-0 bgLeYy"><div class="sc-fd7deeb3-1 AZOJY"><div class="sc-fd7deeb3-2 klXBEp"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="Logo: Openly" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="Logo: Openly" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" src="https://web-assets.zendesk.com/images/p-voice/logo-openly.svg"/></noscript></span></span></div><div class="sc-fd7deeb3-4 gPa-dWi"><div class="Statstyle__StatRoot-sc-1ka3uj2-0 jHrfrx sc-fd7deeb3-3 iWtVaW"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 gaZZvs stat-figure">94<span class="stat-char">%</span></h3><p class="Textstyle__TextRoot-sc-c9um69-0 ekHOxz stat-text">One-touch tickets</p></div><div class="Statstyle__StatRoot-sc-1ka3uj2-0 jHrfrx sc-fd7deeb3-3 iWtVaW"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 gaZZvs stat-figure">96<span class="stat-char">%</span></h3><p class="Textstyle__TextRoot-sc-c9um69-0 ekHOxz stat-text">CSAT</p></div></div></div><div class="sc-fd7deeb3-5 jfUODd"><div class="sc-f3b8ab07-0 htnqeb"><div><blockquote class="Headingstyle__HeadingRoot-sc-150xww-0 jTpgUy sc-f3b8ab07-2 NmRiR">“We cut our wrap-up time after each phone call from three minutes to just one minute.”</blockquote><cite class="sc-f3b8ab07-3 kDPcGw"><div class="sc-f3b8ab07-5 cFKyCJ"><div><p class="Textstyle__TextRoot-sc-c9um69-0 kDykLP sc-f3b8ab07-4 YeHai">Tim Kyse</p><p class="Textstyle__TextRoot-sc-c9um69-0 kDykLP sc-f3b8ab07-4 YeHai">Vice President of Customer Experience</p></div></div><a href="/au/customer/openly/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hUgHNl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 gMjNXi" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">Read customer story</span></a></cite></div></div></div></div></div></div></div></div></section></div><section class="Basestyle__BaseRoot-sc-3zktjg-1 gIgCnW"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 bSmcTV"><div class="StyledGrid-sc-oxgg5i-0 dMGWVP Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 bWtGVF Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gsSPGp Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 flPUwk">Native voice — easy to use and scale</h2></div><div class="StyledCol-sc-inuw62-0 iQTSUS Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-skeaof-1 kLJyfN" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 crDvyT" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Ram76:--trigger:0" role="button" tabindex="0" aria-controls=":Ram76:--panel:0" aria-expanded="true" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h5 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">Reach the right agent every time</h5></button><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 0 24 24" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill="currentColor" fill-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164z" clip-rule="evenodd"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 gjyyIs"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section id=":Ram76:--panel:0" aria-hidden="false" aria-labelledby=":Ram76:--trigger:0" class="StyledPanel-sc-1piryze-0 eHQDxk Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Support customers faster with IVR, group, prioritised, overflow and after hours routing. Set your maximum queue size and wait time, and allow callers to request a callback instead of holding.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 gvZMeZ" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Ram76:--trigger:1" role="button" tabindex="0" aria-controls=":Ram76:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h5 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">Get a voice architecture that's open and flexible</h5></button><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 0 24 24" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill="currentColor" fill-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164z" clip-rule="evenodd"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Ram76:--panel:1" aria-hidden="true" aria-labelledby=":Ram76:--trigger:1" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Voice supports VoIP, PSTN and embedded options — making communication flexible. You can transfer calls, set up conferences with wait time tracking and callback options. Extend voice capabilities with apps from the <a href="/au/marketplace/apps/" data-interaction-type="link-inline" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 gwVAgF" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">Zendesk Marketplace</span></a>.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 gvZMeZ" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Ram76:--trigger:2" role="button" tabindex="0" aria-controls=":Ram76:--panel:2" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h5 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">Use data to make decisions</h5></button><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 0 24 24" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill="currentColor" fill-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164z" clip-rule="evenodd"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Ram76:--panel:2" aria-hidden="true" aria-labelledby=":Ram76:--trigger:2" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Measure and improve your operations with real-time analytics. Cross-channel reporting lets you compare performance to messaging, email, chat and more. Monitor and record calls to ensure quality conversations while protecting customer security and privacy.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 gvZMeZ" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Ram76:--trigger:3" role="button" tabindex="0" aria-controls=":Ram76:--panel:3" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h5 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">Promote collaboration and coach agents</h5></button><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 0 24 24" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill="currentColor" fill-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164z" clip-rule="evenodd"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Ram76:--panel:3" aria-hidden="true" aria-labelledby=":Ram76:--trigger:3" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Enable your team to work together better with call conferencing, call barging, warm transfers and live coaching that complement the complete call history in Zendesk.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 gvZMeZ" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Ram76:--trigger:4" role="button" tabindex="0" aria-controls=":Ram76:--panel:4" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h5 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">Keep your lines open with a complete phone solution</h5></button><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 0 24 24" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill="currentColor" fill-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164z" clip-rule="evenodd"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Ram76:--panel:4" aria-hidden="true" aria-labelledby=":Ram76:--trigger:4" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Provide phone access to your customers with toll-free and international numbers, call conferencing, business hours, voicemail, extensions, block lists and more for the complete phone solution.</p></div></section></div></div></div></div></div></div></section><div><section class="Basestyle__BaseRoot-sc-3zktjg-1 kAcqAv"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 bSmcTV"><div class="StyledGrid-sc-oxgg5i-0 dMGWVP Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div 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type="application/json">{"props":{"pageProps":{"meta":{"alternates":{"de":"https://www.zendesk.de/service/voice/","es":"https://www.zendesk.es/service/voice/","fr":"https://www.zendesk.fr/service/voice/","hk":"https://www.zendesk.hk/service/voice/","it":"https://www.zendesk.com/it/service/voice/","kr":"https://www.zendesk.kr/service/voice/","mx":"https://www.zendesk.com.mx/service/voice/","nl":"https://www.zendesk.nl/service/voice/","th":"https://www.zendesk.com/th/service/voice/","tw":"https://www.zendesk.tw/service/voice/","au":"https://www.zendesk.com/au/service/voice/","in":"https://www.zendesk.com/in/service/voice/","sg":"https://www.zendesk.com/sg/service/voice/","dk":"https://www.zendesk.com/dk/service/voice/","se":"https://www.zendesk.com/se/service/voice/","us":"https://www.zendesk.com/service/voice/","jp":"https://www.zendesk.co.jp/service/voice/","br":"https://www.zendesk.com.br/service/voice/","gb":"https://www.zendesk.co.uk/service/voice/"},"related":[],"tags":[],"backupLocale":false},"attributes":{"_encloseme":"1","_wp_page_template":"templates/page-capability-voice.php","_katamari-temp-source_id":"603177","katamari-1":"Integrated voice software","katamari-2":"Stay dialled in","katamari-3":"Speak directly with customers to deliver personalised solutions to complex issues","katamari-cta-1":"Start your free trial","katamari-cta-2":"View demo","katamari-4":"Known as Zendesk Talk","katamari-5":"Talk it out","katamari-6":"Even in the age of emails, texts and DMs, sometimes talking to a real human solves the problem fastest. Our integrated voice solution syncs with all other channels, and lets agents see all customer information right away. Now that has a nice ring to it.","katamari-swap-1":"\u003cimg class=\"play-bg lazyload no-src\" data-srcset=\"https://web-assets.zendesk.com/images/p-capabilities/voice/video.jpg, https://web-assets.zendesk.com/images/p-capabilities/voice/video@2x.jpg 2x\" alt=\"\"\u003e\r\n\u003cdiv class=\"wistia_embed wistia_async_relk7v61yx popover=true popoverContent=link popoverSize=960x540 anchor-video-\"\u003e\u003ca class=\"anchor-video anchor\" tabindex=\"0\"\u003e\u003cspan\u003e\u003c/span\u003e\u003c/a\u003e\u003c/div\u003e","katamari-7":"Instant customer information","katamari-8":"Immediately set up phone numbers, voicemail and text messages.","katamari-9":"Embedded voice","katamari-10":"Add a call button to give your customers a seamless way to contact you in your mobile app or browser.","katamari-11":"Unified conversations","katamari-12":"Handle calls, voicemails and texts in the same space where you manage emails, chat and social messaging.","katamari-13":"The basics","katamari-14":"Get the 411","katamari-15":"Jump-start your calls","katamari-16":"Take calls immediately with a cloud-based voice solution that works right out of the box.","katamari-17":"Use what you have","katamari-18":"Integrate your preferred \u003ca href=\"/service/voice/talk-partner-edition/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003ecall centre solution\u003c/span\u003e\u003c/a\u003e into Zendesk. Plug into any of our 90+ telephony providers or build your own integration.","katamari-19":"Customise with apps","katamari-20":"\u003ca href=\"/apps/directory/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003eExtend voice capabilities\u003c/span\u003e\u003c/a\u003e with additional tools and services, such as advanced call transcription, redaction and quality assurance capabilities.","katamari-21":"Jump-start your calls","katamari-22":"Take calls immediately with a cloud-based voice solution that works right out of the box.","katamari-23":"Use what you have","katamari-24":"Integrate your preferred \u003ca href=\"/service/voice/talk-partner-edition/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003ecall centre solution\u003c/span\u003e\u003c/a\u003e into Zendesk. Plug into any of our 90+ telephony providers or build your own integration.","katamari-25":"Customise with apps","katamari-26":"\u003ca href=\"/apps/directory/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003eExtend voice capabilities\u003c/span\u003e\u003c/a\u003e with additional tools and services, such as advanced call transcription, redaction and quality assurance capabilities.","katamari-27":"Routing and queuing calls","katamari-28":"Always on call","katamari-29":"Ensure callers always reach the right agent at the right time with interactive voice response (IVR) routing, group routing, and overflow and after-hours routing. Set your maximum queue size and wait time, and allow callers to request a callback instead of holding.","katamari-30":"Monitoring and reporting","katamari-31":"Keep an eye out","katamari-32":"Measure and improve your phone support operations with real-time analytics. Cross-channel reporting lets you compare performance to messaging, email, chat and other conversational experiences. Monitor and record calls to ensure quality conversations while protecting customer privacy.","katamari-swap-2":"\u003cdiv class=\"quote-inner\"\u003e\r\n\u003cdiv class=\"container grid padded\"\u003e\r\n\u003cdiv class=\"row reverse-small\"\u003e\r\n\u003cdiv class=\"col col-small-6 col-medium-5 quote-image\"\u003e\r\n\u003cdiv class=\"quote-image-inner\"\u003e\r\n\u003cimg class=\"lazyload no-src\" data-srcset=\"https://web-assets.zendesk.com/images/p-capabilities/voice/harrys.png, https://web-assets.zendesk.com/images/p-capabilities/voice/harrys@2x.png 2x\" alt=\"\"\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\u003cdiv class=\"col col-small-5 col-medium-4 push-medium-1 quote-copy\"\u003e\r\n\u003cdiv class=\"logo\"\u003e\r\n\u003cimg class=\"lazyload no-src\" data-src=\"https://d26a57ydsghvgx.cloudfront.net/product/Customer%20Story%20Images/Harry%27s%20logo.png\" alt=\"Logo: Harry's\"\u003e\r\n\u003c/div\u003e\r\n\u003cblockquote class=\"h5\"\u003e\r\n“We’re really making sure we have people in the right place at the right time, and that our customers are reaching a person as quickly as possible to get their questions answered.”\r\n\u003c/blockquote\u003e\r\n\u003ccite\u003e\r\n\u003cp class=\"h6\"\u003eKatie Rogers\u003c/p\u003e\r\n\u003cp class=\"caption\"\u003eSenior Director of Customer Experience at \u003ca href=\"/customer/harrys/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003eHarry's\u003c/span\u003e\u003c/a\u003e\u003c/p\u003e\r\n\u003c/cite\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e","katamari-33":"\u003cspan class=\"stat-figure stat-figure-luke\"\u003e50%\u003c/span\u003e reduction in abandonment rate","katamari-34":"\u003cspan class=\"stat-figure stat-figure-luke\"\u003e80%\u003c/span\u003e of calls answered in 60 seconds or less","katamari-35":"More resources","katamari-swap-3":"\u003cdiv class=\"col-card\"\u003e\r\n \u003ca class=\"card\" href=\"https://support.zendesk.com/hc/en-us/articles/360024008393-Best-practices-for-Zendesk-Talk\"\u003e\r\n \u003ch4\u003eBest practices for Zendesk Talk\u003c/h4\u003e\r\n \u003cp\u003eHow-to Guide\u003c/p\u003e\r\n \u003cimg class=\"lazyload no-src card-image\" data-src=\"https://web-assets.zendesk.com/images/p-capabilities/voice/resource1.jpg\" alt=\"Image\" /\u003e\r\n \u003cp class=\"anchor anchor-small\"\u003e\u003cspan\u003eRead the article\u003c/span\u003e\u003c/p\u003e\r\n \u003c/a\u003e\r\n\u003c/div\u003e\r\n\u003cdiv class=\"col-card\"\u003e\r\n \u003ca class=\"card\" href=\"/blog/integrated-phone-support/\"\u003e\r\n \u003ch4\u003eWhat to know about integrated phone support\u003c/h4\u003e\r\n \u003cp\u003eBlog post\u003c/p\u003e\r\n \u003cimg class=\"lazyload no-src card-image\" data-src=\"https://web-assets.zendesk.com/images/p-capabilities/voice/resource2.jpg\" alt=\"Image\" /\u003e\r\n \u003cp class=\"anchor anchor-small\"\u003e\u003cspan\u003eRead the article\u003c/span\u003e\u003c/p\u003e\r\n \u003c/a\u003e\r\n\u003c/div\u003e\r\n\u003cdiv class=\"col-card\"\u003e\r\n \u003ca class=\"card\" href=\"/blog/call-center-software/\"\u003e\r\n \u003ch4\u003eImprove support with modern call centre software\u003c/h4\u003e\r\n \u003cp\u003eBlog post\u003c/p\u003e\r\n \u003cimg class=\"lazyload no-src card-image\" data-src=\"https://web-assets.zendesk.com/images/p-capabilities/voice/resource3.jpg\" alt=\"Image\" /\u003e\r\n \u003cp class=\"anchor anchor-small\"\u003e\u003cspan\u003eRead the article\u003c/span\u003e\u003c/p\u003e\r\n \u003c/a\u003e\r\n\u003c/div\u003e\r\n\u003cdiv class=\"col-card\"\u003e\r\n \u003ca class=\"card\" href=\"/blog/6-reasons-every-call-center-use-integrated-ticketing-system/\"\u003e\r\n \u003ch4\u003e6 reasons to use an integrated ticketing system\u003c/h4\u003e\r\n \u003cp\u003eBlog post\u003c/p\u003e\r\n \u003cimg class=\"lazyload no-src card-image\" data-src=\"https://web-assets.zendesk.com/images/p-capabilities/voice/resource4.jpg\" alt=\"Image\" /\u003e\r\n \u003cp class=\"anchor anchor-small\"\u003e\u003cspan\u003eRead the article\u003c/span\u003e\u003c/p\u003e\r\n \u003c/a\u003e\r\n\u003c/div\u003e\r\n\u003cdiv class=\"col-card\"\u003e\r\n \u003ca class=\"card\" href=\"/customer/adslot/\"\u003e\r\n \u003ch4\u003eHow Adslot used integrated voice software\u003c/h4\u003e\r\n \u003cp\u003eCustomer story\u003c/p\u003e\r\n \u003cimg class=\"lazyload no-src card-image\" data-src=\"https://web-assets.zendesk.com/images/p-capabilities/voice/resource5.jpg\" alt=\"Image\" /\u003e\r\n \u003cp class=\"anchor anchor-small\"\u003e\u003cspan\u003eLearn more\u003c/span\u003e\u003c/p\u003e\r\n \u003c/a\u003e\r\n\u003c/div\u003e\r\n","katamari-36":"Customer service is hard. Zendesk makes it easier.","katamari-cta-3":"Start your free trial","katamari-cta-4":"View demo","_edit_lock":"1728401779:5371","_edit_last":"5371","zen-breadcrumb1Text":"Zendesk for service","zen-breadcrumb2Text":"Voice","l10n-variant-swap-2-img-data-src__1":"https://d26a57ydsghvgx.cloudfront.net/product/Customer%20Story%20Images/Harry%27s%20logo.png","l10n-variant-swap-2-img-alt__1":"Logo: Harry's","l10n-variant-swap-2-blockquote__0":"“We’re really making sure we have people in the right place at the right time, and that our customers are reaching a person as quickly as possible to get their questions answered.”","l10n-variant-swap-2-p__1":"Katie Rogers","l10n-variant-swap-2-p__2":"Senior Director of Customer Experience at \u003ca href=\"/customer/harrys/\" data-shortcode=\"1\" class=\"link\" target=\"\"\u003e\u003cspan\u003eHarry's\u003c/span\u003e\u003c/a\u003e","l10n-variant-swap-3-img-data-src__0":"https://web-assets.zendesk.com/images/p-capabilities/voice/resource1.jpg","l10n-variant-swap-3-img-data-src__1":"https://web-assets.zendesk.com/images/p-capabilities/voice/resource2.jpg","l10n-variant-swap-3-img-data-src__2":"https://web-assets.zendesk.com/images/p-capabilities/voice/resource3.jpg","l10n-variant-swap-3-img-data-src__3":"https://web-assets.zendesk.com/images/p-capabilities/voice/resource4.jpg","l10n-variant-swap-3-img-data-src__4":"https://web-assets.zendesk.com/images/p-capabilities/voice/resource5.jpg","l10n-variant-swap-3-h4__0":"Best practices for Zendesk Talk","l10n-variant-swap-3-p__1":"How-to Guide","l10n-variant-swap-3-p__2":"Read the article","l10n-variant-swap-3-h4__4":"What to know about integrated phone support","l10n-variant-swap-3-p__5":"Blog post","l10n-variant-swap-3-p__6":"Read the article","l10n-variant-swap-3-h4__8":"Improve support with modern call centre software","l10n-variant-swap-3-p__9":"Blog post","l10n-variant-swap-3-p__10":"Read the article","l10n-variant-swap-3-h4__12":"6 reasons to use an integrated ticketing system","l10n-variant-swap-3-p__13":"Blog post","l10n-variant-swap-3-p__14":"Read the article","l10n-variant-swap-3-h4__16":"How Adslot used integrated voice software","l10n-variant-swap-3-p__17":"Customer story","l10n-variant-swap-3-p__18":"Learn more","zen-hero-supertitle":"Voice for the AI era","zen-hero-heading":"Dial up your voice support with AI","zen-hero-body":"Only Zendesk voice offers human connection with AI at the centre. Deliver more personalised, high-quality customer experiences at scale on every call, from start to finish.","zen-watch-video":"Watch video","zen-benefits":"Benefits","zen-benefits-heading":"Genuine human connection meets AI-powered precision","zen-benefits-card-1-title":"Manage calls in one place","zen-benefits-card-1-body":"Direct and route calls in the same workspace as your other channels and have full context in every interaction.","zen-benefits-card-2-title":"Resolve calls with automation","zen-benefits-card-2-body":"Offer non-stop voice support and resolve 50% of customer interactions with AI agents for voice.","zen-benefits-card-3-title":"Use AI to finish calls faster","zen-benefits-card-3-body":"Allow agents to provide accurate answers with instant insights and reduce time spent on transcripts and summaries after calls.","zen-benefits-card-4-title":"Monitor quality, boost CSAT","zen-benefits-card-4-body":"Track all conversations to identify and act on performance trends, so you maintain high-quality interactions.","zen-features":"Features","zen-features-heading":"AI built into every stage of the call","zen-features-1-title":"Inbound calls","zen-features-1-body":"Assign AI agents to answer calls. Using natural, adaptable language to support customers, AI agents can solve sophisticated interactions and redirect customers to a human agent if necessary.","zen-features-1-cta":"Explore AI agents","zen-coming-soon":"Coming soon","zen-features-2-title":"Live calls","zen-features-2-body":"Once a call is transferred, empower your team with Zendesk agent copilot for voice. This proactive assistant offers live suggestions, allowing agents to resolve interactions faster and with precision.","zen-features-2-cta":"Explore agent copilot","zen-features-3-title":"Post calls","zen-features-3-body":"After a call is complete, our AI will automatically summarise and deliver the call transcription directly into your agent's workspace so they can jump into the next conversation.","zen-features-3-cta":"Explore Zendesk AI","zen-features-4-title":"Quality assurance","zen-features-4-body":"Identify churn risks and outliers. Access insights and evaluate 100% of customer and AI agent conversations to ensure high-quality interactions.","zen-features-4-cta":"Explore QA","zen-testimonial":"Testimonial","zen-testimonial-stat-1-figure":"94%","zen-testimonial-stat-1-label":"One-touch tickets","zen-testimonial-stat-2-figure":"96%","zen-testimonial-stat-2-label":"CSAT","zen-testimonial-quote":"“We cut our wrap-up time after each phone call from three minutes to just one minute.”","zen-testimonial-author":"Tim Kyse","zen-testimonial-author-title":"Vice President of Customer Experience","zen-faq-heading":"Native voice — easy to use and scale","zen-faq-1-q":"Reach the right agent every time","zen-faq-1-a":"Support customers faster with IVR, group, prioritised, overflow and after hours routing. Set your maximum queue size and wait time, and allow callers to request a callback instead of holding.","zen-faq-2-q":"Get a voice architecture that's open and flexible","zen-faq-2-a":"Voice supports VoIP, PSTN and embedded options — making communication flexible. You can transfer calls, set up conferences with wait time tracking and callback options. Extend voice capabilities with apps from the \u003ca href=\"/marketplace/apps/\"\u003eZendesk Marketplace\u003c/a\u003e.","zen-faq-3-q":"Use data to make decisions","zen-faq-3-a":"Measure and improve your operations with real-time analytics. Cross-channel reporting lets you compare performance to messaging, email, chat and more. Monitor and record calls to ensure quality conversations while protecting customer security and privacy.","zen-faq-4-q":"Promote collaboration and coach agents","zen-faq-4-a":"Enable your team to work together better with call conferencing, call barging, warm transfers and live coaching that complement the complete call history in Zendesk.","zen-faq-5-q":"Keep your lines open with a complete phone solution","zen-faq-5-a":"Provide phone access to your customers with toll-free and international numbers, call conferencing, business hours, voicemail, extensions, block lists and more for the complete phone solution.","zen-resources":"Additional resources","zen-resource-type-app-store":"App store","zen-resource-type-guide":"Guide","zen-resource-type-article":"Article","zen-resources-1-title":"Zendesk Marketplace","zen-resources-2-title":"Guide to using voice","zen-resources-3-title":"Intelligent call routing: How it works and best practices","zen-resources-4-title":"Guide to omnichannel contact centres","zen-action-footer-supertitle":"Get started","zen-action-footer-heading":"Try Zendesk for free","last_modified_by":"bureauworks","_tms_delivery":"2024-10-10 06:00:02","canonical":"https://www.zendesk.com/au/service/voice/","seoTitle":"Voice support for the AI era | Zendesk Australia","seoDescription":"Zendesk voice, built natively into Zendesk, is the only voice solution that is easy to use, scale, and delivers end-to-end AI across the entire call journey.","seoImage":"https://web-assets.zendesk.com/images/social-share/zendesk-champions-of-customer-service-6.png","twitterImage":"https://web-assets.zendesk.com/images/social-share/zendesk-champions-of-customer-service-6.png","robots":"index,max-snippet:-1,max-image-preview:large,max-video-preview:-1,follow","shareLinks":{"twitter":"https://zdsk.co/3XXo2i1","facebook":"https://zdsk.co/3zX7S07","linkedin":"https://zdsk.co/3XOuGY0"},"path":"/service/voice/","title":"Capability – Voice","publishedAt":"2020-10-15 12:00:00","updatedAt":"2024-10-10 16:00:02","updatedAtFormatted":"October 10, 2024","content":""},"preview":false,"id":669,"locale":"au"},"__lang":"au","__namespaces":{"header":{"brand_logoname_blog":"Zendesk blog","newsroom":"Newsroom","brand_subtitle_newsroom":"Company news and announcements","marketplace":"Marketplace","arialabel_toggle":"Toggle mobile menu","arialabel_search":"Search","contact_us":"Contact us","primary_btn":"Free trial","primary_btn_blog":"Start free trial","secondary_btn_pricing":"Buy now","secondary_btn_login":"Sign in","secondary_btn_demo":"Watch demo","return_to_homepage":"Go to Zendesk homepage","newsroom_navlink_press_releases":"Press releases","newsroom_navlink_media":"Media resources","primary_btn_newsroom":"Contact","dropdown_products":"Products","dropdowns_service_title":"Zendesk for service","dropdowns_service_subtitle":"The complete service solution","dropdowns_sell_title":"Zendesk for sales","dropdowns_sell_subtitle":"The modern sales 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