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hhkJQ"><section class="Basestyle__BaseRoot-sc-3zktjg-1 iaCeLg"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 bSmcTV"><div class="StyledGrid-sc-oxgg5i-0 dMGWVP Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 caSCYr Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 iscjyF Gridstyle__Col-sc-1uhmtis-2 Basestyle__BaseColTextRoot-sc-3zktjg-2 hmvmFG eEwYbU" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 kWxloK">Voz para la era de la IA</h2><h1 class="Headingstyle__HeadingRoot-sc-150xww-0 gcpMWg">Marca tu soporte de voz con IA</h1><p class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">Solo la voz de Zendesk ofrece conexión humana con la IA en el centro. Ofrece experiencias del cliente más personalizadas y de alta calidad a escala en cada llamada, de principio a fin.</p><div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 cKJYvn"><a href="/register/" data-interaction-type="button-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 hkjdKG Buttonstyle__ButtonRoot-sc-17obadd-3 exyOBj" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh">Empieza tu prueba gratis</span><span aria-hidden="true" class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh">Empieza tu prueba gratis</span></span></span></a><div class="VideoLinkstyle__VideoLinkRoot-sc-1fwy2wl-0 cRRbNj"></div></div></div><div class="StyledCol-sc-inuw62-0 dguKjX Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27769%27%20height=%271024%27/%3e"/></span><img alt="" fetchpriority="high" src="https://web-assets.zendesk.com/images/p-voice/Voice Page Image_5-es-la.png" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/></span></span></div></div></div></div></section></div><div><section class="Basestyle__BaseRoot-sc-3zktjg-1 kAcqAv Cardsstyle__CardContainer-sc-1qrvtz6-0 bIlNYz"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 bSmcTV"><div class="StyledGrid-sc-oxgg5i-0 dMGWVP Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 iLYKRS Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 cjznZY Gridstyle__Col-sc-1uhmtis-2 Basestyle__BaseColTextRoot-sc-3zktjg-2 hmvmFG eEwYbU" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 kWxloK">Beneficios</h2><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 flPUwk">La conexión humana genuina se combina con la precisión impulsada por IA</h3></div></div></div><div class="StyledGrid-sc-oxgg5i-0 dMGWVP Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 Cardsstyle__StyledRow-sc-1qrvtz6-1 bEEqbX kAGPdX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 kQkNFi Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="Cardstyle__CardRoot-sc-1g3sojj-1 hFPoow"><div class="Cardstyle__CardMedia-sc-1g3sojj-0 elcomk"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27120%27%20height=%27120%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" src="https://web-assets.zendesk.com/images/p-voice/card-speaker-phone.png"/></noscript></span></span></div><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 gBxism">Administra llamadas en un solo lugar</h3><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Dirige y desvía las llamadas en el mismo espacio de trabajo que tus otros canales y dispone de un contexto completo en cada interacción.</p></div></div><div class="StyledCol-sc-inuw62-0 kQkNFi Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="Cardstyle__CardRoot-sc-1g3sojj-1 hFPoow"><div class="Cardstyle__CardMedia-sc-1g3sojj-0 elcomk"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27120%27%20height=%27120%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" src="https://web-assets.zendesk.com/images/p-voice/card-wand.png"/></noscript></span></span></div><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 gBxism">Resuelve llamadas con automatización</h3><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Ofrece soporte de voz sin interrupciones y resuelve el 50% de las interacciones con los clientes con agentes IA para voz.</p></div></div><div class="StyledCol-sc-inuw62-0 kQkNFi Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="Cardstyle__CardRoot-sc-1g3sojj-1 hFPoow"><div class="Cardstyle__CardMedia-sc-1g3sojj-0 elcomk"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27120%27%20height=%27120%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" src="https://web-assets.zendesk.com/images/p-voice/card-stopwatch.png"/></noscript></span></span></div><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 gBxism">Utiliza la IA para finalizar las llamadas más rápido</h3><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Permite a los agentes proporcionar respuestas precisas con información instantánea y reducir el tiempo empleado en transcripciones y resúmenes después de llamadas.</p></div></div><div class="StyledCol-sc-inuw62-0 kQkNFi Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="Cardstyle__CardRoot-sc-1g3sojj-1 hFPoow"><div class="Cardstyle__CardMedia-sc-1g3sojj-0 elcomk"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27120%27%20height=%27120%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" src="https://web-assets.zendesk.com/images/p-voice/card-graph.png"/></noscript></span></span></div><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 gBxism">Monitorea la calidad, aumenta el CSAT</h3><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Realiza un seguimiento de todas las conversaciones para identificar y actuar sobre las tendencias de desempeño, para mantener interacciones de alta calidad.</p></div></div></div></div></div></section></div><section class="Basestyle__BaseRoot-sc-3zktjg-1 gIgCnW AccordionMediastyle__AccordionMediaRoot-sc-1y21vf5-1 egaHyl"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 bSmcTV"><div class="StyledGrid-sc-oxgg5i-0 dMGWVP Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 iLYKRS Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 cjznZY Gridstyle__Col-sc-1uhmtis-2 Basestyle__BaseColTextRoot-sc-3zktjg-2 hmvmFG eEwYbU" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 kWxloK">Características</h2><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 flPUwk">IA integrada en cada fase de la llamada</h2></div></div></div><div class="StyledGrid-sc-oxgg5i-0 dMGWVP Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 bWtGVF Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 eecxgT Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="AccordionMediastyle__Media-sc-1y21vf5-0 fLzFk active"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 kgoYSE Buttonstyle__ButtonRoot-sc-17obadd-3 KjHk Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" viewBox="0 0 16 16"><path fill="currentColor" fill-rule="evenodd" d="M7 3H4v10h3zm5 0H9v10h3z" clip-rule="evenodd"></path></svg></span></span></span></button></div></div></div><div class="AccordionMediastyle__Media-sc-1y21vf5-0 fLzFk"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 kgoYSE Buttonstyle__ButtonRoot-sc-17obadd-3 KjHk Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" viewBox="0 0 16 16"><path fill="currentColor" fill-rule="evenodd" d="M7 3H4v10h3zm5 0H9v10h3z" clip-rule="evenodd"></path></svg></span></span></span></button></div></div></div><div class="AccordionMediastyle__Media-sc-1y21vf5-0 fLzFk"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 kgoYSE Buttonstyle__ButtonRoot-sc-17obadd-3 KjHk Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" viewBox="0 0 16 16"><path fill="currentColor" fill-rule="evenodd" d="M7 3H4v10h3zm5 0H9v10h3z" clip-rule="evenodd"></path></svg></span></span></span></button></div></div></div><div class="AccordionMediastyle__Media-sc-1y21vf5-0 fLzFk"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 kgoYSE Buttonstyle__ButtonRoot-sc-17obadd-3 KjHk Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" viewBox="0 0 16 16"><path fill="currentColor" fill-rule="evenodd" d="M7 3H4v10h3zm5 0H9v10h3z" clip-rule="evenodd"></path></svg></span></span></span></button></div></div></div></div><div class="StyledCol-sc-inuw62-0 kpooIS Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-skeaof-1 kLJyfN" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 crDvyT" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rae76:--trigger:0" role="button" tabindex="0" aria-controls=":Rae76:--panel:0" aria-expanded="true" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">Llamadas entrantes</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 0 24 24" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill="currentColor" fill-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164z" clip-rule="evenodd"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 gjyyIs"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section id=":Rae76:--panel:0" aria-hidden="false" aria-labelledby=":Rae76:--trigger:0" class="StyledPanel-sc-1piryze-0 eHQDxk Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Asigna agentes IA para responder llamadas. Al utilizar un lenguaje natural y adaptable para brindar soporte a los clientes, los agentes IA pueden resolver interacciones sofisticadas y redirigir a los clientes a un agente humano si es necesario.</p><a href="/service/ai/ai-agents/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 gcsRMS" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">Explora los agentes IA</span></a><div class="Accordionstyle__AccordionMediaMobile-sc-skeaof-6 iEfagM"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 kgoYSE Buttonstyle__ButtonRoot-sc-17obadd-3 KjHk Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" viewBox="0 0 16 16"><path fill="currentColor" fill-rule="evenodd" d="M7 3H4v10h3zm5 0H9v10h3z" clip-rule="evenodd"></path></svg></span></span></span></button></div></div></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 gvZMeZ" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rae76:--trigger:1" role="button" tabindex="0" aria-controls=":Rae76:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">Llamadas en vivo</h3></button><span color="matcha200" class="Stickerstyle__StickerRoot-sc-1a6wi1g-0 jStnJQ"><span class="Headingstyle__HeadingRoot-sc-150xww-0 kWxloK">Próximamente</span></span><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 0 24 24" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill="currentColor" fill-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164z" clip-rule="evenodd"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rae76:--panel:1" aria-hidden="true" aria-labelledby=":Rae76:--trigger:1" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Una vez que se transfiere una llamada, empodera a tu equipo con el agente copiloto de Zendesk para voz. Este asistente proactivo ofrece sugerencias en vivo, lo que permite a los agentes resolver las interacciones más rápido y con precisión.</p><a href="/service/ai/#agentcopilot" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 gcsRMS" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">Explora el agente copiloto</span></a><div class="Accordionstyle__AccordionMediaMobile-sc-skeaof-6 iEfagM"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 kgoYSE Buttonstyle__ButtonRoot-sc-17obadd-3 KjHk Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" viewBox="0 0 16 16"><path fill="currentColor" fill-rule="evenodd" d="M7 3H4v10h3zm5 0H9v10h3z" clip-rule="evenodd"></path></svg></span></span></span></button></div></div></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 gvZMeZ" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rae76:--trigger:2" role="button" tabindex="0" aria-controls=":Rae76:--panel:2" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">Publica llamadas</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 0 24 24" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill="currentColor" fill-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164z" clip-rule="evenodd"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rae76:--panel:2" aria-hidden="true" aria-labelledby=":Rae76:--trigger:2" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Después de completar una llamada, nuestra IA resumirá y entregará automáticamente la transcripción de la llamada directamente en el espacio de trabajo de tu agente para que pueda pasar a la siguiente conversación.</p><a href="/service/ai/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 gcsRMS" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">Explora Zendesk AI</span></a><div class="Accordionstyle__AccordionMediaMobile-sc-skeaof-6 iEfagM"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 kgoYSE Buttonstyle__ButtonRoot-sc-17obadd-3 KjHk Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" viewBox="0 0 16 16"><path fill="currentColor" fill-rule="evenodd" d="M7 3H4v10h3zm5 0H9v10h3z" clip-rule="evenodd"></path></svg></span></span></span></button></div></div></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 gvZMeZ" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rae76:--trigger:3" role="button" tabindex="0" aria-controls=":Rae76:--panel:3" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">Control de calidad</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 0 24 24" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill="currentColor" fill-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164z" clip-rule="evenodd"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rae76:--panel:3" aria-hidden="true" aria-labelledby=":Rae76:--trigger:3" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Identifica los riesgos y valores atípicos de la rotación. Accede a información y evalúa el 100% de las conversaciones con clientes y agentes IA para garantizar interacciones de alta calidad.</p><a href="/service/quality-assurance/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 gcsRMS" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">Explora el QA</span></a><div class="Accordionstyle__AccordionMediaMobile-sc-skeaof-6 iEfagM"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 kgoYSE Buttonstyle__ButtonRoot-sc-17obadd-3 KjHk Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" viewBox="0 0 16 16"><path fill="currentColor" fill-rule="evenodd" d="M7 3H4v10h3zm5 0H9v10h3z" clip-rule="evenodd"></path></svg></span></span></span></button></div></div></div></div></section></div></div></div></div></div></div></section><div><section class="Basestyle__BaseRoot-sc-3zktjg-1 gfmafJ"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 bSmcTV"><div class="StyledGrid-sc-oxgg5i-0 dMGWVP Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fJdEWO Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 lfdHrn Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 rRVAq">Testimonio</h2><hr width="100" class="Dividerstyle__DividerRoot-sc-5fuxjc-0 jndKqZ"/></div></div><div class="StyledRow-sc-xjsdg1-0 fJdEWO Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 lfdHrn Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="sc-fd7deeb3-0 bgLeYy"><div class="sc-fd7deeb3-1 AZOJY"><div class="sc-fd7deeb3-2 klXBEp"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="Logo: Openly" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="Logo: Openly" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" src="https://web-assets.zendesk.com/images/p-voice/logo-openly.svg"/></noscript></span></span></div><div class="sc-fd7deeb3-4 gPa-dWi"><div class="Statstyle__StatRoot-sc-1ka3uj2-0 jHrfrx sc-fd7deeb3-3 iWtVaW"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 gaZZvs stat-figure">94<span class="stat-char">%</span></h3><p class="Textstyle__TextRoot-sc-c9um69-0 ekHOxz stat-text">Tickets de un solo toque</p></div><div class="Statstyle__StatRoot-sc-1ka3uj2-0 jHrfrx sc-fd7deeb3-3 iWtVaW"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 gaZZvs stat-figure">96<span class="stat-char">%</span></h3><p class="Textstyle__TextRoot-sc-c9um69-0 ekHOxz stat-text">CSAT</p></div></div></div><div class="sc-fd7deeb3-5 jfUODd"><div class="sc-f3b8ab07-0 htnqeb"><div><blockquote class="Headingstyle__HeadingRoot-sc-150xww-0 jTpgUy sc-f3b8ab07-2 NmRiR">“Reducimos nuestro tiempo de finalización después de cada llamada telefónica de tres minutos a solo un minuto”.</blockquote><cite class="sc-f3b8ab07-3 kDPcGw"><div class="sc-f3b8ab07-5 cFKyCJ"><div><p class="Textstyle__TextRoot-sc-c9um69-0 kDykLP sc-f3b8ab07-4 YeHai">Tim Kyse</p><p class="Textstyle__TextRoot-sc-c9um69-0 kDykLP sc-f3b8ab07-4 YeHai">Vicepresidente de experiencia del cliente</p></div></div><a href="/customer/openly/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hUgHNl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 gMjNXi" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">Leer el relato</span></a></cite></div></div></div></div></div></div></div></div></section></div><section class="Basestyle__BaseRoot-sc-3zktjg-1 gIgCnW"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 bSmcTV"><div class="StyledGrid-sc-oxgg5i-0 dMGWVP Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 bWtGVF Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gsSPGp Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 flPUwk">Voz nativa: fácil de usar y escalar</h2></div><div class="StyledCol-sc-inuw62-0 iQTSUS Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-skeaof-1 kLJyfN" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 crDvyT" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Ram76:--trigger:0" role="button" tabindex="0" aria-controls=":Ram76:--panel:0" aria-expanded="true" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h5 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">Llega al agente adecuado, siempre</h5></button><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 0 24 24" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill="currentColor" fill-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164z" clip-rule="evenodd"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 gjyyIs"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section id=":Ram76:--panel:0" aria-hidden="false" aria-labelledby=":Ram76:--trigger:0" class="StyledPanel-sc-1piryze-0 eHQDxk Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Apoya a los clientes más rápido con IVR, grupo, priorización, desborde y enrutamiento fuera del horario de atención. Configura el tamaño máximo de la cola y el tiempo de espera, y permite que quienes llaman soliciten una devolución de llamada en lugar de retenerla.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 gvZMeZ" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Ram76:--trigger:1" role="button" tabindex="0" aria-controls=":Ram76:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h5 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">Obtén una arquitectura de voz abierta y flexible</h5></button><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 0 24 24" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill="currentColor" fill-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164z" clip-rule="evenodd"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Ram76:--panel:1" aria-hidden="true" aria-labelledby=":Ram76:--trigger:1" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">La voz admite VoIP, PSTN y opciones integradas, lo que hace que la comunicación sea flexible. Puedes transferir llamadas, configurar conferencias con seguimiento del tiempo de espera y opciones de devolución de llamada. Amplía las capacidades de voz con aplicaciones del <a href="/marketplace/apps/" data-interaction-type="link-inline" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 gwVAgF" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">Marketplace de Zendesk</span></a>.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 gvZMeZ" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Ram76:--trigger:2" role="button" tabindex="0" aria-controls=":Ram76:--panel:2" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h5 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">Usa datos para tomar decisiones</h5></button><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 0 24 24" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill="currentColor" fill-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164z" clip-rule="evenodd"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Ram76:--panel:2" aria-hidden="true" aria-labelledby=":Ram76:--trigger:2" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Mide y mejora tus operaciones con análisis en tiempo real. La generación de informes entre canales te permite comparar el rendimiento con la mensajería, el correo electrónico, el chat y más. Supervisa y graba las llamadas para garantizar la calidad de las conversaciones y al mismo tiempo proteger la seguridad y la privacidad del cliente.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 gvZMeZ" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Ram76:--trigger:3" role="button" tabindex="0" aria-controls=":Ram76:--panel:3" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h5 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">Promueve la colaboración y capacita a los agentes</h5></button><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 0 24 24" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill="currentColor" fill-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164z" clip-rule="evenodd"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Ram76:--panel:3" aria-hidden="true" aria-labelledby=":Ram76:--trigger:3" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Permite que tu equipo trabaje mejor en conjunto con las conferencias telefónicas, la interferencia de llamadas, las transferencias asistidas y las capacitaciones en vivo que complementan el historial completo de llamadas en Zendesk.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 gvZMeZ" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Ram76:--trigger:4" role="button" tabindex="0" aria-controls=":Ram76:--panel:4" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h5 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">Mantén tus líneas abiertas con una solución telefónica completa</h5></button><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 0 24 24" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill="currentColor" fill-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164z" clip-rule="evenodd"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Ram76:--panel:4" aria-hidden="true" aria-labelledby=":Ram76:--trigger:4" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Proporciona acceso telefónico a tus clientes con números gratuitos e internacionales, conferencias telefónicas, horas de trabajo, buzón de voz, extensiones, listas de bloqueo y mucho más para obtener una solución telefónica completa.</p></div></section></div></div></div></div></div></div></section><div><section class="Basestyle__BaseRoot-sc-3zktjg-1 kAcqAv"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 bSmcTV"><div 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de voz integrado","katamari-2":"Sintoniza con tus clientes","katamari-3":"Habla directamente con los clientes y ofréceles soluciones personalizadas a problemas complejos","katamari-cta-1":"Empieza tu prueba gratis","katamari-cta-2":"Ver demostración","katamari-4":"Conocido como Zendesk Talk","katamari-5":"Háblalo","katamari-6":"Incluso en la era de los correos electrónicos, los mensajes de texto y los DM, a veces hablar con un humano real resuelve el problema más rápido. Nuestra solución de voz integrada se sincroniza con todos los demás canales y permite a los agentes ver toda la información del cliente inmediatamente. Eso suena bien.","katamari-swap-1":"\u003cimg class=\"play-bg lazyload no-src\" data-srcset=\"https://web-assets.zendesk.com/images/p-capabilities/voice/video.jpg, https://web-assets.zendesk.com/images/p-capabilities/voice/video@2x.jpg 2x\" alt=\"\"\u003e\r\n\u003cdiv class=\"wistia_embed wistia_async_relk7v61yx popover=true popoverContent=link popoverSize=960x540 anchor-video-\"\u003e\u003ca class=\"anchor-video anchor\" tabindex=\"0\"\u003e\u003cspan\u003e\u003c/span\u003e\u003c/a\u003e\u003c/div\u003e","katamari-7":"Información del cliente al instante","katamari-8":"Configura inmediatamente números de teléfono, buzones de voz y mensajes de texto.","katamari-9":"Voz integrada","katamari-10":"Agrega un botón de llamada para que tus clientes puedan ponerse en contacto contigo fácilmente desde el navegador o mientras usan tu aplicación móvil.","katamari-11":"Conversaciones unificadas","katamari-12":"Gestiona las llamadas, los mensajes de voz y los mensajes de texto en el mismo espacio donde administras los correos electrónicos, el chat y la mensajería por redes sociales.","katamari-13":"Los aspectos básicos","katamari-14":"Obtén el 411","katamari-15":"Da impulso a tus llamadas","katamari-16":"Empieza a contestar llamadas de inmediato con una solución de voz basada en la nube lista para usar.","katamari-17":"Aprovecha lo que ya tienes","katamari-18":"Integra tu \u003ca href=\"/service/voice/talk-partner-edition/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003esolución de centro de llamadas\u003c/span\u003e\u003c/a\u003e preferida en Zendesk. Conéctate a cualquiera de nuestros más de 90 proveedores de telefonía o crea tu propia integración.","katamari-19":"Personaliza con aplicaciones","katamari-20":"\u003ca href=\"/apps/directory/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003eAmplía las capacidades de voz\u003c/span\u003e\u003c/a\u003e con herramientas y servicios adicionales, como transcripción avanzada de llamadas, supresión y control de calidad.","katamari-21":"Da impulso a tus llamadas","katamari-22":"Empieza a contestar llamadas de inmediato con una solución de voz basada en la nube lista para usar.","katamari-23":"Aprovecha lo que ya tienes","katamari-24":"Integra tu \u003ca href=\"/service/voice/talk-partner-edition/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003esolución de centro de llamadas\u003c/span\u003e\u003c/a\u003e preferida en Zendesk. Conéctate a cualquiera de nuestros más de 90 proveedores de telefonía o crea tu propia integración.","katamari-25":"Personaliza con aplicaciones","katamari-26":"\u003ca href=\"/apps/directory/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003eAmplía las capacidades de voz\u003c/span\u003e\u003c/a\u003e con herramientas y servicios adicionales, como transcripción avanzada de llamadas, supresión y control de calidad.","katamari-27":"Enrutamiento y puesta en cola de llamadas","katamari-28":"Siempre de turno","katamari-29":"Asegúrate de que quienes llamen siempre se comuniquen con el agente adecuado en el momento adecuado con el enrutamiento de respuesta de voz interactiva (IVR), el enrutamiento de grupo, y el desborde y enrutamiento fuera del horario de atención. Configura el tamaño máximo de la cola y el tiempo de espera, y permite que quienes llaman soliciten una devolución de llamada en lugar de retenerla.","katamari-30":"Monitoreo e informes","katamari-31":"Mantente al tanto de todo","katamari-32":"Mide y mejora tus operaciones de soporte telefónico con análisis en tiempo real. Los informes entre canales te permiten comparar el rendimiento con los mensajes, el correo electrónico, el chat y otras experiencias de conversación. Supervisa y graba las llamadas para garantizar la calidad de las conversaciones y al mismo tiempo proteger la privacidad del cliente.","katamari-swap-2":"\u003cdiv class=\"quote-inner\"\u003e\r\n\u003cdiv class=\"container grid padded\"\u003e\r\n\u003cdiv class=\"row reverse-small\"\u003e\r\n\u003cdiv class=\"col col-small-6 col-medium-5 quote-image\"\u003e\r\n\u003cdiv class=\"quote-image-inner\"\u003e\r\n\u003cimg class=\"lazyload no-src\" data-srcset=\"https://web-assets.zendesk.com/images/p-capabilities/voice/harrys.png, https://web-assets.zendesk.com/images/p-capabilities/voice/harrys@2x.png 2x\" alt=\"\"\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\u003cdiv class=\"col col-small-5 col-medium-4 push-medium-1 quote-copy\"\u003e\r\n\u003cdiv class=\"logo\"\u003e\r\n\u003cimg class=\"lazyload no-src\" data-src=\"https://d26a57ydsghvgx.cloudfront.net/product/Customer%20Story%20Images/Harry%27s%20logo.png\" alt=\"Logotipo: Harry's\"\u003e\r\n\u003c/div\u003e\r\n\u003cblockquote class=\"h5\"\u003e\r\n\"Tenemos agentes en el lugar y el momento adecuados, para que nuestros clientes puedan contactarse cuanto antes con una persona que responda a sus preguntas\".\r\n\u003c/blockquote\u003e\r\n\u003ccite\u003e\r\n\u003cp class=\"h6\"\u003eKatie Rogers\u003c/p\u003e\r\n\u003cp class=\"caption\"\u003eDirectora sénior de experiencia del cliente de \u003ca href=\"/customer/harrys/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003eHarry's\u003c/span\u003e\u003c/a\u003e\u003c/p\u003e\r\n\u003c/cite\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e","katamari-33":"Reducción del \u003cspan class=\"stat-figure stat-figure-luke\"\u003e50%\u003c/span\u003e en la tasa de abandono","katamari-34":"Un \u003cspan class=\"stat-figure stat-figure-luke\"\u003e80%\u003c/span\u003e de las llamadas respondidas en 60 segundos o menos","katamari-35":"Más recursos","katamari-swap-3":"\u003cdiv class=\"col-card\"\u003e\r\n \u003ca class=\"card\" href=\"https://support.zendesk.com/hc/en-us/articles/360024008393-Best-practices-for-Zendesk-Talk\"\u003e\r\n \u003ch4\u003eMejores prácticas para Zendesk Talk\u003c/h4\u003e\r\n \u003cp\u003eGuía práctica\u003c/p\u003e\r\n \u003cimg class=\"lazyload no-src card-image\" data-src=\"https://web-assets.zendesk.com/images/p-capabilities/voice/resource1.jpg\" alt=\"Imagen\" /\u003e\r\n \u003cp class=\"anchor anchor-small\"\u003e\u003cspan\u003eLeer el artículo\u003c/span\u003e\u003c/p\u003e\r\n \u003c/a\u003e\r\n\u003c/div\u003e\r\n\u003cdiv class=\"col-card\"\u003e\r\n \u003ca class=\"card\" href=\"/blog/integrated-phone-support/\"\u003e\r\n \u003ch4\u003eLo que hay que saber sobre el soporte telefónico integrado\u003c/h4\u003e\r\n \u003cp\u003ePublicación del blog\u003c/p\u003e\r\n \u003cimg class=\"lazyload no-src card-image\" data-src=\"https://web-assets.zendesk.com/images/p-capabilities/voice/resource2.jpg\" alt=\"Imagen\" /\u003e\r\n \u003cp class=\"anchor anchor-small\"\u003e\u003cspan\u003eLeer el artículo\u003c/span\u003e\u003c/p\u003e\r\n \u003c/a\u003e\r\n\u003c/div\u003e\r\n\u003cdiv class=\"col-card\"\u003e\r\n \u003ca class=\"card\" href=\"/blog/call-center-software/\"\u003e\r\n \u003ch4\u003eMejora el soporte con un software para centros de llamadas moderno\u003c/h4\u003e\r\n \u003cp\u003ePublicación del blog\u003c/p\u003e\r\n \u003cimg class=\"lazyload no-src card-image\" data-src=\"https://web-assets.zendesk.com/images/p-capabilities/voice/resource3.jpg\" alt=\"Imagen\" /\u003e\r\n \u003cp class=\"anchor anchor-small\"\u003e\u003cspan\u003eLeer el artículo\u003c/span\u003e\u003c/p\u003e\r\n \u003c/a\u003e\r\n\u003c/div\u003e\r\n\u003cdiv class=\"col-card\"\u003e\r\n \u003ca class=\"card\" href=\"/blog/6-reasons-every-call-center-use-integrated-ticketing-system/\"\u003e\r\n \u003ch4\u003e6 razones para usar un sistema de gestión de tickets integrado\u003c/h4\u003e\r\n \u003cp\u003ePublicación del blog\u003c/p\u003e\r\n \u003cimg class=\"lazyload no-src card-image\" data-src=\"https://web-assets.zendesk.com/images/p-capabilities/voice/resource4.jpg\" alt=\"Imagen\" /\u003e\r\n \u003cp class=\"anchor anchor-small\"\u003e\u003cspan\u003eLeer el artículo\u003c/span\u003e\u003c/p\u003e\r\n \u003c/a\u003e\r\n\u003c/div\u003e\r\n\u003cdiv class=\"col-card\"\u003e\r\n \u003ca class=\"card\" href=\"/customer/adslot/\"\u003e\r\n \u003ch4\u003eHow Adslot used integrated voice software\u003c/h4\u003e\r\n \u003cp\u003eCustomer story\u003c/p\u003e\r\n \u003cimg class=\"lazyload no-src card-image\" data-src=\"https://web-assets.zendesk.com/images/p-capabilities/voice/resource5.jpg\" alt=\"Imagen\" /\u003e\r\n \u003cp class=\"anchor anchor-small\"\u003e\u003cspan\u003eMás información\u003c/span\u003e\u003c/p\u003e\r\n \u003c/a\u003e\r\n\u003c/div\u003e\r\n","katamari-36":"El servicio de atención de atención al cliente es complicado. Zendesk lo vuelve fácil.","katamari-cta-3":"Empieza tu prueba gratis","katamari-cta-4":"Ver demostración","_edit_lock":"1728401574:5371","_edit_last":"5371","l10n-variant-swap-2-img-data-src__1":"https://d26a57ydsghvgx.cloudfront.net/product/Customer%20Story%20Images/Harry%27s%20logo.png","l10n-variant-swap-2-img-alt__1":"Logotipo: Harry's","l10n-variant-swap-2-blockquote__0":"\"Tenemos agentes en el lugar y el momento adecuados, para que nuestros clientes puedan contactarse cuanto antes con una persona que responda a sus preguntas\".","l10n-variant-swap-2-p__1":"Katie Rogers","l10n-variant-swap-2-p__2":"Directora sénior de experiencia del cliente de \u003ca href=\"/customer/harrys/\" data-shortcode=\"1\" class=\"link\" target=\"\"\u003e\u003cspan\u003eHarry's\u003c/span\u003e\u003c/a\u003e","l10n-variant-swap-3-img-data-src__0":"https://web-assets.zendesk.com/images/p-capabilities/voice/resource1.jpg","l10n-variant-swap-3-img-data-src__1":"https://web-assets.zendesk.com/images/p-capabilities/voice/resource2.jpg","l10n-variant-swap-3-img-data-src__2":"https://web-assets.zendesk.com/images/p-capabilities/voice/resource3.jpg","l10n-variant-swap-3-img-data-src__3":"https://web-assets.zendesk.com/images/p-capabilities/voice/resource4.jpg","l10n-variant-swap-3-img-data-src__4":"https://web-assets.zendesk.com/images/p-capabilities/voice/resource5.jpg","l10n-variant-swap-3-h4__0":"Mejores prácticas para Zendesk Talk","l10n-variant-swap-3-p__1":"Guía práctica","l10n-variant-swap-3-p__2":"Leer el artículo","l10n-variant-swap-3-h4__4":"Lo que hay que saber sobre el soporte telefónico integrado","l10n-variant-swap-3-p__5":"Publicación del blog","l10n-variant-swap-3-p__6":"Leer el artículo","l10n-variant-swap-3-h4__8":"Mejora el soporte con un software para centros de llamadas moderno","l10n-variant-swap-3-p__9":"Publicación del blog","l10n-variant-swap-3-p__10":"Leer el artículo","l10n-variant-swap-3-h4__12":"6 razones para usar un sistema de gestión de tickets integrado","l10n-variant-swap-3-p__13":"Publicación del blog","l10n-variant-swap-3-p__14":"Leer el artículo","l10n-variant-swap-3-h4__16":"How Adslot used integrated voice software","l10n-variant-swap-3-p__17":"Customer story","l10n-variant-swap-3-p__18":"Más información","zen-breadcrumb1Text":"Zendesk para el servicio de atención al cliente","zen-breadcrumb2Text":"Voz","last_modified_by":"bureauworks","zen-hero-supertitle":"Voz para la era de la IA","zen-hero-heading":"Marca tu soporte de voz con IA","zen-hero-body":"Solo la voz de Zendesk ofrece conexión humana con la IA en el centro. Ofrece experiencias del cliente más personalizadas y de alta calidad a escala en cada llamada, de principio a fin.","zen-watch-video":"Ver el video","zen-benefits":"Beneficios","zen-benefits-heading":"La conexión humana genuina se combina con la precisión impulsada por IA","zen-benefits-card-1-title":"Administra llamadas en un solo lugar","zen-benefits-card-1-body":"Dirige y desvía las llamadas en el mismo espacio de trabajo que tus otros canales y dispone de un contexto completo en cada interacción.","zen-benefits-card-2-title":"Resuelve llamadas con automatización","zen-benefits-card-2-body":"Ofrece soporte de voz sin interrupciones y resuelve el 50% de las interacciones con los clientes con agentes IA para voz.","zen-benefits-card-3-title":"Utiliza la IA para finalizar las llamadas más rápido","zen-benefits-card-3-body":"Permite a los agentes proporcionar respuestas precisas con información instantánea y reducir el tiempo empleado en transcripciones y resúmenes después de llamadas.","zen-benefits-card-4-title":"Monitorea la calidad, aumenta el CSAT","zen-benefits-card-4-body":"Realiza un seguimiento de todas las conversaciones para identificar y actuar sobre las tendencias de desempeño, para mantener interacciones de alta calidad.","zen-features":"Características","zen-features-heading":"IA integrada en cada fase de la llamada","zen-features-1-title":"Llamadas entrantes","zen-features-1-body":"Asigna agentes IA para responder llamadas. Al utilizar un lenguaje natural y adaptable para brindar soporte a los clientes, los agentes IA pueden resolver interacciones sofisticadas y redirigir a los clientes a un agente humano si es necesario.","zen-features-1-cta":"Explora los agentes IA","zen-coming-soon":"Próximamente","zen-features-2-title":"Llamadas en vivo","zen-features-2-body":"Una vez que se transfiere una llamada, empodera a tu equipo con el agente copiloto de Zendesk para voz. Este asistente proactivo ofrece sugerencias en vivo, lo que permite a los agentes resolver las interacciones más rápido y con precisión.","zen-features-2-cta":"Explora el agente copiloto","zen-features-3-title":"Publica llamadas","zen-features-3-body":"Después de completar una llamada, nuestra IA resumirá y entregará automáticamente la transcripción de la llamada directamente en el espacio de trabajo de tu agente para que pueda pasar a la siguiente conversación.","zen-features-3-cta":"Explora Zendesk AI","zen-features-4-title":"Control de calidad","zen-features-4-body":"Identifica los riesgos y valores atípicos de la rotación. Accede a información y evalúa el 100% de las conversaciones con clientes y agentes IA para garantizar interacciones de alta calidad.","zen-features-4-cta":"Explora el QA","zen-testimonial":"Testimonio","zen-testimonial-stat-1-figure":"94%","zen-testimonial-stat-1-label":"Tickets de un solo toque","zen-testimonial-stat-2-figure":"96%","zen-testimonial-stat-2-label":"CSAT","zen-testimonial-quote":"“Reducimos nuestro tiempo de finalización después de cada llamada telefónica de tres minutos a solo un minuto”.","zen-testimonial-author":"Tim Kyse","zen-testimonial-author-title":"Vicepresidente de experiencia del cliente","zen-faq-heading":"Voz nativa: fácil de usar y escalar","zen-faq-1-q":"Llega al agente adecuado, siempre","zen-faq-1-a":"Apoya a los clientes más rápido con IVR, grupo, priorización, desborde y enrutamiento fuera del horario de atención. Configura el tamaño máximo de la cola y el tiempo de espera, y permite que quienes llaman soliciten una devolución de llamada en lugar de retenerla.","zen-faq-2-q":"Obtén una arquitectura de voz abierta y flexible","zen-faq-2-a":"La voz admite VoIP, PSTN y opciones integradas, lo que hace que la comunicación sea flexible. Puedes transferir llamadas, configurar conferencias con seguimiento del tiempo de espera y opciones de devolución de llamada. Amplía las capacidades de voz con aplicaciones del \u003ca href=\"/marketplace/apps/\"\u003eMarketplace de Zendesk\u003c/a\u003e.","zen-faq-3-q":"Usa datos para tomar decisiones","zen-faq-3-a":"Mide y mejora tus operaciones con análisis en tiempo real. La generación de informes entre canales te permite comparar el rendimiento con la mensajería, el correo electrónico, el chat y más. Supervisa y graba las llamadas para garantizar la calidad de las conversaciones y al mismo tiempo proteger la seguridad y la privacidad del cliente.","zen-faq-4-q":"Promueve la colaboración y capacita a los agentes","zen-faq-4-a":"Permite que tu equipo trabaje mejor en conjunto con las conferencias telefónicas, la interferencia de llamadas, las transferencias asistidas y las capacitaciones en vivo que complementan el historial completo de llamadas en Zendesk.","zen-faq-5-q":"Mantén tus líneas abiertas con una solución telefónica completa","zen-faq-5-a":"Proporciona acceso telefónico a tus clientes con números gratuitos e internacionales, conferencias telefónicas, horas de trabajo, buzón de voz, extensiones, listas de bloqueo y mucho más para obtener una solución telefónica completa.","zen-resources":"Recursos adicionales","zen-resource-type-app-store":"Tienda de aplicaciones","zen-resource-type-guide":"Guía","zen-resource-type-article":"Artículo","zen-resources-1-title":"Marketplace de Zendesk","zen-resources-2-title":"Guía para usar la voz","zen-resources-3-title":"Enrutamiento de llamadas inteligente: Cómo funciona y mejores prácticas","zen-resources-4-title":"Guía para centros de contacto omnicanal","zen-action-footer-supertitle":"Empezar","zen-action-footer-heading":"Prueba Zendesk gratis","_tms_delivery":"2024-10-10 10:15:59","canonical":"https://www.zendesk.com.mx/service/voice/","seoTitle":"Soporte de voz para la era de la IA | Zendesk","seoDescription":"La voz de Zendesk, desarrollada de forma nativa en Zendesk, es la única solución de voz que es fácil de usar, escalar y ofrece IA de principio a fin en todo el proceso de llamada.","seoImage":"https://web-assets.zendesk.com/images/social-share/zendesk-champions-of-customer-service-3.png","twitterImage":"https://web-assets.zendesk.com/images/social-share/zendesk-champions-of-customer-service-3.png","robots":"index,max-snippet:-1,max-image-preview:large,max-video-preview:-1,follow","shareLinks":{"twitter":"https://zdsk.co/47VTDFF","facebook":"https://zdsk.co/4eBnSnE","linkedin":"https://zdsk.co/4eBnMMO"},"path":"/service/voice/","title":"Capacidad - Voz","publishedAt":"2020-10-15 12:00:00","updatedAt":"2024-10-10 10:15:59","updatedAtFormatted":"10 octubre 2024","content":""},"preview":false,"id":202107002,"locale":"mx"},"__lang":"mx","__namespaces":{"header":{"brand_logoname_blog":"Blog de Zendesk","newsroom":"Sala de prensa","brand_subtitle_newsroom":"Noticias y anuncios de la empresa","marketplace":"Marketplace","arialabel_toggle":"Alternar menú móvil","arialabel_search":"Buscar","contact_us":"Contacto","primary_btn":"Prueba 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