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<!DOCTYPE html>  <html class="content-platform-support" lang="en-US" itemscope> <head> <title>Manage accounts for portal-only customers | Atlassian Support</title>   <script src="https://atl-onetrust-wrapper.atlassian.com/assets/atl-onetrust-wrapper.min.js" type="text/javascript" data-domain="266b339b-197a-46d0-a605-808d1b1feb41" data-test="false" data-geofence="false" data-sync="true" ></script>  <script> window.sentryOnLoad = function () { console.log('Initializing Sentry...'); Sentry.init({ release: '21094680cc09fee834da447ddf0d43caf80bec47', environment: 'production', }); console.log("Sentry is initialized for 'production' environment and '21094680cc09fee834da447ddf0d43caf80bec47' release."); }; </script> <script src="https://js.sentry-cdn.com/58cc8f6260224318b0e9c5e635d9dbf4.min.js" crossorigin="anonymous" data-lazy="no"></script> <script> // These are the env variables that the frontend needs window.contentfulSpaceId = "zsv3d0ugroxu"; window.CCG_DETAILS_URL = "https://support.atlassian.com/gateway/api/customer-context/customer/details"; window.CONTENTFUL_ENV = "master"; window.LOGOUT_URL = "https://id.atlassian.com/logout"; window.CONTACT_FORMS_MANIFEST = "https://support-form-app-ui.prod-east.frontend.public.atl-paas.net/assets/asset-manifest.json"; window.SEGMENT_KEY = "ycih1ygfsk"; window.LD_CLIENT_SDK_KEY = "5d2416de0d7d7c0763fc77c5"; window.BANNERMAN_MANIFEST = "https://bannerman.us-east-1.prod.public.atl-paas.net/asset-manifest.json"; window.SAC_CST_TOKEN_COOKIE_NAME = "cloud.session.token"; window.SAC_OIDC_TOKEN_COOKIE_NAME = "sac_oidc_token"; window.SAC_BASE_URL = "https://support.atlassian.com"; window.CSM_CHAT_WIDGET_BASE_URL = "https://jcs-chat-widget.atlassian.com"; window.MY_REQUESTS_APP_MANIFEST_URL = "https://customer-support-portal.prod.atl-paas.net/asset-manifest.json"; window.CST_STATIC_FORMS_URL = "https://support-forms.atlassian.com"; window.CST_STATIC_FORMS_MANIFEST_URL = "https://support-forms.atlassian.com/asset-manifest.json"; window.ID_AUTH_URL = "https://id.atlassian.com"; window.CONFLUENCE_URL = "https://confluence.atlassian.com"; window.GRAPHQL_URL = "http://graphql-gateway.mesh:20019" window.STATSIG_CLIENT_API_KEY = "659383a9-602f-4a53-a80e-f8882b294b80" window.MICROS_ENVTYPE = "prod" window.CSP_REQUESTS_APP_MANIFEST_URL_BIFROST = "https://csp-mono-repo-ui.prod-east.frontend.public.atl-paas.net/assets/asset-manifest.json" window.__APP_INITIAL_STATE__ = /* <sl:translate_generic_json> */ { sl_translate: "title, description, shortDescription, sacHomeDescription, productSupportHomeDescription, sectionOverview, shortTitle, topicTitle, buttonText, linkLabel, productBlurb, tagline, subhead, metaDescription, supportTitle, internalTitle", entry: {"id":"6WfY1ujAQIgQ2F7GXtNEgK","lastPublished":"2023-03-16T00:46:14.821Z","type":"topicSet","title":"Manage accounts for portal-only customers","isCACContent":false,"cacLastModifiedContent":null,"topicReferences":[{"id":"5CeXLVINuIWcIBJp7UPyqn","title":"Change password for portal-only customers","description":"Learn how to change the password for a portal-only customer.","url":"/user-management/docs/change-password-for-portal-only-customers/","lastPublished":"2024-01-25T05:11:51.404Z","pageType":"topic","body":"<div class='adf__content'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div style='position:absolute;height:0;width:100%'><object data='about:blank' type='text/html' style='position:absolute;height:0;width:100%' aria-hidden='true' tabindex='-1'></object></div><div class='ak-renderer-wrapper sc-dymIpo gEdAYa'><div></div><div class='sc-kXeGPI fIPKnQ'><div class='ak-renderer-document'><h2 id='Change-password-for-portal-only-customers'>Change password for portal-only customers</h2><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div class='text-fragment' data-testid='text-fragment'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div class='ak-renderer-wrapper sc-dymIpo gEdAYa'><div></div><div class='sc-kXeGPI fIPKnQ'><div class='ak-renderer-document'><p data-renderer-start-pos='0'><strong>Which user management experience do you have? </strong></p><p data-renderer-start-pos='48'>To check, go to your organization at <a class='sc-eIHaNI fVLHZh' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a> and select <strong>Directory</strong>. If the <strong>Users</strong> and <strong>Groups</strong> lists are found here, then you are using the centralized<strong> </strong>user management. <a class='sc-eIHaNI fVLHZh' href='https://community.atlassian.com/t5/Atlassian-Access-articles/User-management-for-cloud-admins-just-got-easier/ba-p/1576592' title='https://community.atlassian.com/t5/Atlassian-Access-articles/User-management-for-cloud-admins-just-got-easier/ba-p/1576592'>Learn more about the centralized user management</a> </p></div></div></div></div></div></div><p data-renderer-start-pos='44'><em>We’ll note these changes in the support documentation below</em>.</p><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div class='text-fragment' data-testid='text-fragment'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div class='ak-renderer-wrapper sc-dymIpo gEdAYa'><div></div><div class='sc-kXeGPI fIPKnQ'><div class='ak-renderer-document'><div class='pm-table-container ' data-layout='default' style='width:inherit'><div class='pm-table-wrapper'><table data-number-column='false'><tbody><tr><td rowspan='1' colSpan='1'><p data-renderer-start-pos='0'><strong>Original </strong></p></td><td rowspan='1' colSpan='1'><p data-renderer-start-pos='13'><strong>Centralized </strong></p></td></tr><tr><td rowspan='1' colSpan='1'><p data-renderer-start-pos='31'>As a site administrator or organization admin, <strong>Users</strong> is found under <strong>Product site</strong>. </p><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div style='text-align:center'><img style='max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px' src='//images.ctfassets.net/zsv3d0ugroxu/7AevASHr0yJp0LZaXGBoxP/050831dc5ca1e93f856af1d68d33626c/old-user-management-experience_resized.png' alt='Original user management png'></div></div></div></td><td rowspan='1' colSpan='1'><p data-renderer-start-pos='118'>As an organization admin, <strong>Users</strong> is found under <strong>Directory </strong>tab.</p><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div style='text-align:center'><img style='max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px' src='//images.ctfassets.net/zsv3d0ugroxu/3ZO4fm5kzHU2GqRPapsy4A/ccb8ac39f53f83d7dcfddbaeb70cedf7/New-user-management_resized.png' alt='Centralized user management png'></div></div></div></td></tr></tbody></table></div></div><p data-renderer-start-pos='188'> </p></div></div></div></div></div></div><p data-renderer-start-pos='107'>The first time customers raise a request in a Jira Service Management portal or send an email request to the service project, they will receive an email to set their password for their portal-only account.</p><p data-renderer-start-pos='314'>Site admins can change the password associated with a portal-only account.</p><p data-renderer-start-pos='390'><span><span class='text-fragment' data-testid='inline-text-fragment'><span><em>This procedure is different depending on your user management experience.</em></span></span></span></p><p data-renderer-start-pos='393'>Change the password associated with a portal-only account for original user management:</p><ol class='ak-ol'><li><p data-renderer-start-pos='482'>Go to your site's <strong>Admin</strong> at <a class='sc-eIHaNI fVLHZh' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. If you're an admin for multiple sites or an organization admin, click the site's name and URL to open the <strong>Admin</strong> for that site.</p></li><li><p data-renderer-start-pos='660'>Select <strong>Jira Service Management</strong>.</p></li><li><p data-renderer-start-pos='695'>Find the customer you want to change the password for, and select <span><span><span role='presentation'><span class='icon-extension' data-testid='icon' style='white-space:normal'><span class='Icon__IconWrapper-dyhwwi-0 dqqHMN'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><g fill='currentColor' fill-rule='evenodd'><circle cx='5' cy='12' r='2'></circle><circle cx='12' cy='12' r='2'></circle><circle cx='19' cy='12' r='2'></circle></g></svg></span></span></span></span></span>(<strong>More</strong> option) > <strong>Change password</strong>.</p></li><li><p data-renderer-start-pos='798'>Select <strong>Save password</strong> to confirm.</p></li></ol><p data-renderer-start-pos='836'>Change the password associated with a portal-only account for centralized user management:</p><ol class='ak-ol'><li><p data-renderer-start-pos='928'>Go to <a class='sc-eIHaNI fVLHZh' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. Select your organization if you have more than one.</p></li><li><p data-renderer-start-pos='1010'>Select <strong>Products</strong> from the header.</p></li><li><p data-renderer-start-pos='1046'>Under <strong>Sites and products</strong>, select the site that contains Jira Service Management.</p></li><li><p data-renderer-start-pos='1130'>Under the <strong>Jira Service Management </strong>section on the nav bar,<strong> </strong>select<strong> Portal-only customers</strong>.</p></li><li><p data-renderer-start-pos='1221'>Next to the customer you want to change the password for, select <span><span><span role='presentation'><span class='icon-extension' data-testid='icon' style='white-space:normal'><span class='Icon__IconWrapper-dyhwwi-0 dqqHMN'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><g fill='currentColor' fill-rule='evenodd'><circle cx='5' cy='12' r='2'></circle><circle cx='12' cy='12' r='2'></circle><circle cx='19' cy='12' r='2'></circle></g></svg></span></span></span></span></span> (<strong>More</strong> option) > <strong>Change password</strong>.</p></li><li><p data-renderer-start-pos='1324'>Select <strong>Save password </strong>to confirm.</p></li></ol></div></div></div></div>","confluencePageId":null},{"id":"1MhAM08TqyotAIB9n8NYWN","title":"Migrate a portal-only customer to Atlassian account","description":"Learn how to migrate a customer from a portal-only account to Atlassian account.","url":"/user-management/docs/migrate-a-portal-only-customer-to-atlassian-account/","lastPublished":"2024-06-11T18:26:10.649Z","pageType":"topic","body":"<div class='adf__content'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div style='position:absolute;height:0;width:100%'><object data='about:blank' type='text/html' style='position:absolute;height:0;width:100%' aria-hidden='true' tabindex='-1'></object></div><div class='ak-renderer-wrapper sc-dymIpo gEdAYa'><div></div><div class='sc-kXeGPI fIPKnQ'><div class='ak-renderer-document'><h2 id='Migrate-a-portal-only-customer-to-Atlassian-account'>Migrate a portal-only customer to Atlassian account</h2><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div class='text-fragment' data-testid='text-fragment'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div class='ak-renderer-wrapper sc-dymIpo gEdAYa'><div></div><div class='sc-kXeGPI fIPKnQ'><div class='ak-renderer-document'><p data-renderer-start-pos='0'><strong>Which user management experience do you have? </strong></p><p data-renderer-start-pos='48'>To check, go to your organization at <a class='sc-eIHaNI fVLHZh' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a> and select <strong>Directory</strong>. If the <strong>Users</strong> and <strong>Groups</strong> lists are found here, then you are using the centralized<strong> </strong>user management. <a class='sc-eIHaNI fVLHZh' href='https://community.atlassian.com/t5/Atlassian-Access-articles/User-management-for-cloud-admins-just-got-easier/ba-p/1576592' title='https://community.atlassian.com/t5/Atlassian-Access-articles/User-management-for-cloud-admins-just-got-easier/ba-p/1576592'>Learn more about the centralized user management</a> </p></div></div></div></div></div></div><p data-renderer-start-pos='54'><em>We’ll note these changes in the support documentation below</em>.</p><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div class='text-fragment' data-testid='text-fragment'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div class='ak-renderer-wrapper sc-dymIpo gEdAYa'><div></div><div class='sc-kXeGPI fIPKnQ'><div class='ak-renderer-document'><div class='pm-table-container ' data-layout='default' style='width:inherit'><div class='pm-table-wrapper'><table data-number-column='false'><tbody><tr><td rowspan='1' colSpan='1'><p data-renderer-start-pos='0'><strong>Original </strong></p></td><td rowspan='1' colSpan='1'><p data-renderer-start-pos='13'><strong>Centralized </strong></p></td></tr><tr><td rowspan='1' colSpan='1'><p data-renderer-start-pos='31'>As a site administrator or organization admin, <strong>Users</strong> is found under <strong>Product site</strong>. </p><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div style='text-align:center'><img style='max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px' src='//images.ctfassets.net/zsv3d0ugroxu/7AevASHr0yJp0LZaXGBoxP/050831dc5ca1e93f856af1d68d33626c/old-user-management-experience_resized.png' alt='Original user management png'></div></div></div></td><td rowspan='1' colSpan='1'><p data-renderer-start-pos='118'>As an organization admin, <strong>Users</strong> is found under <strong>Directory </strong>tab.</p><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div style='text-align:center'><img style='max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px' src='//images.ctfassets.net/zsv3d0ugroxu/3ZO4fm5kzHU2GqRPapsy4A/ccb8ac39f53f83d7dcfddbaeb70cedf7/New-user-management_resized.png' alt='Centralized user management png'></div></div></div></td></tr></tbody></table></div></div><p data-renderer-start-pos='188'> </p></div></div></div></div></div></div><p data-renderer-start-pos='117'>Customers with portal-only accounts have limited access to Jira Service Management features as they can only access the portals, raise help requests, and view knowledge base articles. In some cases, your team may want to collaborate with a customer in your Atlassian cloud products or if the customer needs product access, they need to have Atlassian accounts.</p><p data-renderer-start-pos='479'><strong>To migrate a portal-only customer to an Atlassian account:</strong></p><p data-renderer-start-pos='539'><span><span class='text-fragment' data-testid='inline-text-fragment'><span><em>This procedure is different depending on your user management experience.</em></span></span></span></p><p data-renderer-start-pos='542'>If you have the centralized user management:</p><div class='pm-table-container ' data-layout='default' style='width:inherit'><div class='pm-table-wrapper'><table data-number-column='false'><tbody><tr><td rowspan='1' colSpan='1'><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div class='text-fragment' data-testid='text-fragment'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div class='ak-renderer-wrapper sc-dymIpo gEdAYa'><div></div><div class='sc-kXeGPI fIPKnQ'><div class='ak-renderer-document'><p data-renderer-start-pos='0'><span><span><span role='presentation'><span class='icon-extension' data-testid='icon' style='white-space:normal'><span class='Icon__IconWrapper-dyhwwi-0 dqqHMN'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><g fill='currentColor' fill-rule='evenodd'><path d='M6 14c0-1.105.902-2 2.009-2h7.982c1.11 0 2.009.894 2.009 2.006v4.44c0 3.405-12 3.405-12 0V14z'></path><circle cx='12' cy='7' r='4'></circle></g></svg></span></span></span></span></span><strong>Who can do this?</strong></p><ul class='ak-ul'><li><p data-renderer-start-pos='19'>Organization admins</p></li></ul></div></div></div></div></div></div></td></tr></tbody></table></div></div><ol class='ak-ol'><li><p data-renderer-start-pos='595'>Go to <a class='sc-eIHaNI fVLHZh' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. Select your organization if you have more than one.</p></li><li><p data-renderer-start-pos='677'>Select <strong>Products</strong> from the header.</p></li><li><p data-renderer-start-pos='713'>Under <strong>Sites and products</strong>, select the site that contains Jira Service Management.</p></li><li><p data-renderer-start-pos='797'>Under the <strong>Jira Service Management </strong>section on the nav bar,<strong> </strong>select<strong> Portal customers</strong>.</p></li><li><p data-renderer-start-pos='883'>Next to the customer you want to migrate, select > <strong>Migrate to Atlassian account</strong>.</p></li><li><p data-renderer-start-pos='967'>Select <strong>Migrate </strong>to confirm.</p></li></ol><p data-renderer-start-pos='999'>If you have the original user management:</p><div class='pm-table-container ' data-layout='default' style='width:inherit'><div class='pm-table-wrapper'><table data-number-column='false'><tbody><tr><td rowspan='1' colSpan='1'><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div class='text-fragment' data-testid='text-fragment'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div class='ak-renderer-wrapper sc-dymIpo gEdAYa'><div></div><div class='sc-kXeGPI fIPKnQ'><div class='ak-renderer-document'><h4 id='inlineExtension'><span><span><span role='presentation'><span class='icon-extension' data-testid='icon' style='white-space:normal'><span class='Icon__IconWrapper-dyhwwi-0 dqqHMN'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><g fill='currentColor' fill-rule='evenodd'><path d='M6 14c0-1.105.902-2 2.009-2h7.982c1.11 0 2.009.894 2.009 2.006v4.44c0 3.405-12 3.405-12 0V14z'></path><circle cx='12' cy='7' r='4'></circle></g></svg></span></span></span></span></span>Who can do this?</h4><ul class='ak-ul'><li><p data-renderer-start-pos='19'>Organization admins</p></li><li><p data-renderer-start-pos='42'>Site administrators</p></li></ul></div></div></div></div></div></div></td></tr></tbody></table></div></div><ol class='ak-ol'><li><p data-renderer-start-pos='1049'>Go to your site's <strong>Admin</strong> at <a class='sc-eIHaNI fVLHZh' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. If you're an admin for multiple sites or an organization admin, click the site's name and URL to open the <strong>Admin</strong> for that site.</p></li><li><p data-renderer-start-pos='1227'>Select <strong>Jira Service Management</strong>.</p></li><li><p data-renderer-start-pos='1262'>From the customer you want to migrate, select <span><span><span role='presentation'><span class='icon-extension' data-testid='icon' style='white-space:normal'><span class='Icon__IconWrapper-dyhwwi-0 dqqHMN'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><g fill='currentColor' fill-rule='evenodd'><circle cx='5' cy='12' r='2'></circle><circle cx='12' cy='12' r='2'></circle><circle cx='19' cy='12' r='2'></circle></g></svg></span></span></span></span></span> (more option) > <strong>Migrate to Atlassian account</strong>.</p></li></ol><p data-renderer-start-pos='1361'>Newly migrated customers must log in using their Atlassian account credentials after you migrate them. If they have a new Atlassian account, they need to verify their email address.</p><p data-renderer-start-pos='1544'>When you migrate a customer to an Atlassian account, we do the following:</p><ul class='ak-ul'><li><p data-renderer-start-pos='1619'>deactivate their portal-only profile </p></li><li><p data-renderer-start-pos='1660'>migrate important data, such as their requests, to a new Atlassian account</p></li><li><p data-renderer-start-pos='1738'>assign a new user key to the Atlassian account</p></li><li><p data-renderer-start-pos='1788'>assign the ‘Customer’ product role</p></li><li><p data-renderer-start-pos='1826'>add to the ‘ jira-servicemanagement-customers-<workspace-name>’ group with no default product access</p></li></ul><p data-renderer-start-pos='1932'>The migration process can take up to 10 minutes. When done, the old portal-only profile still displays as <strong>Inactive</strong>, but you can’t un-migrate it.</p><div style='background:#DEEBFF' class='ak-editor-panel' data-panel-type='info'><span style='color:#0052CC' class='ak-editor-panel__icon'><span class='sc-bnXvFD jjYaPd' role='img' aria-label='Panel info'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><path d='M12 20a8 8 0 1 1 0-16 8 8 0 0 1 0 16zm0-8.5a1 1 0 0 0-1 1V15a1 1 0 0 0 2 0v-2.5a1 1 0 0 0-1-1zm0-1.125a1.375 1.375 0 1 0 0-2.75 1.375 1.375 0 0 0 0 2.75z' fill='currentColor' fill-rule='evenodd'></path></svg></span></span><div class='ak-editor-panel__content'><p data-renderer-start-pos='2078'>After migration, you can grant the user product access which will consume a corresponding product license. <a class='sc-eIHaNI fVLHZh' href='https://support.atlassian.com/user-management/docs/update-product-access-settings/' title='https://support.atlassian.com/user-management/docs/update-product-access-settings/'>Learn more about updating product access settings</a>.</p></div></div><h3 id='What-happens-if-a-portal-only-customer-is-invited-to-an-Atlassian-account'>What happens if a portal-only customer is invited to an Atlassian account?</h3><p data-renderer-start-pos='2315'>If a portal-only customer is invited to an Atlassian product, you'll see a note in their profile prompting you to migrate them to an Atlassian account. If you don't migrate the user, then they can't view requests they sent as a portal-only customer.</p><p data-renderer-start-pos='2566'>If you’d like a customer with an Atlassian account to have access to a site, you’ll need to enable site access.</p><p data-renderer-start-pos='2679'><span><span class='text-fragment' data-testid='inline-text-fragment'><span><em>This procedure is different depending on your user management experience.</em></span></span></span></p><p data-renderer-start-pos='2682'>To enable site access for the original user management:</p><ol class='ak-ol'><li><p data-renderer-start-pos='2739'>Navigate to<strong> Product ></strong> <strong>Users</strong> at <a class='sc-eIHaNI fVLHZh' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a></p></li><li><p data-renderer-start-pos='2793'>Select a user to navigate to <strong>User</strong> details page.</p></li><li><p data-renderer-start-pos='2844'>Turn on <strong>Has access on site.</strong></p></li></ol><p data-renderer-start-pos='2877'>To enable site access for the centralized user management:</p><ol class='ak-ol'><li><p data-renderer-start-pos='2937'>Go to <a class='sc-eIHaNI fVLHZh' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. Select your organization if you have more than one.</p></li><li><p data-renderer-start-pos='3019'>Select <strong>Directory</strong> > <strong>Users</strong>.</p></li><li><p data-renderer-start-pos='3048'>Find the user, then select their avatar or <strong>Show details</strong>.</p></li><li><p data-renderer-start-pos='3108'>Select <strong>Restore access</strong>.</p></li></ol></div></div></div></div>","confluencePageId":null},{"id":"4Nlg4OT3bO36invsR48Iiu","title":"Edit name for portal-only customers","description":"Learn how to change the name of a portal-only customer.","url":"/user-management/docs/edit-name-for-portal-only-customers/","lastPublished":"2023-10-06T19:29:59.331Z","pageType":"topic","body":"<div class='adf__content'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div style='position:absolute;height:0;width:100%'><object data='about:blank' type='text/html' style='position:absolute;height:0;width:100%' aria-hidden='true' tabindex='-1'></object></div><div class='ak-renderer-wrapper sc-dymIpo gEdAYa'><div></div><div class='sc-kXeGPI fIPKnQ'><div class='ak-renderer-document'><h2 id='Edit-name-for-portal-only-customers'>Edit name for portal-only customers</h2><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div class='text-fragment' data-testid='text-fragment'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div class='ak-renderer-wrapper sc-dymIpo gEdAYa'><div></div><div class='sc-kXeGPI fIPKnQ'><div class='ak-renderer-document'><p data-renderer-start-pos='0'><strong>Which user management experience do you have? </strong></p><p data-renderer-start-pos='48'>To check, go to your organization at <a class='sc-eIHaNI fVLHZh' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a> and select <strong>Directory</strong>. If the <strong>Users</strong> and <strong>Groups</strong> lists are found here, then you are using the centralized<strong> </strong>user management. <a class='sc-eIHaNI fVLHZh' href='https://community.atlassian.com/t5/Atlassian-Access-articles/User-management-for-cloud-admins-just-got-easier/ba-p/1576592' title='https://community.atlassian.com/t5/Atlassian-Access-articles/User-management-for-cloud-admins-just-got-easier/ba-p/1576592'>Learn more about the centralized user management</a> </p></div></div></div></div></div></div><p data-renderer-start-pos='38'><em>We’ll note these changes in the support documentation below</em>.</p><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div class='text-fragment' data-testid='text-fragment'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div class='ak-renderer-wrapper sc-dymIpo gEdAYa'><div></div><div class='sc-kXeGPI fIPKnQ'><div class='ak-renderer-document'><div class='pm-table-container ' data-layout='default' style='width:inherit'><div class='pm-table-wrapper'><table data-number-column='false'><tbody><tr><td rowspan='1' colSpan='1'><p data-renderer-start-pos='0'><strong>Original </strong></p></td><td rowspan='1' colSpan='1'><p data-renderer-start-pos='13'><strong>Centralized </strong></p></td></tr><tr><td rowspan='1' colSpan='1'><p data-renderer-start-pos='31'>As a site administrator or organization admin, <strong>Users</strong> is found under <strong>Product site</strong>. </p><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div style='text-align:center'><img style='max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px' src='//images.ctfassets.net/zsv3d0ugroxu/7AevASHr0yJp0LZaXGBoxP/050831dc5ca1e93f856af1d68d33626c/old-user-management-experience_resized.png' alt='Original user management png'></div></div></div></td><td rowspan='1' colSpan='1'><p data-renderer-start-pos='118'>As an organization admin, <strong>Users</strong> is found under <strong>Directory </strong>tab.</p><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div style='text-align:center'><img style='max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px' src='//images.ctfassets.net/zsv3d0ugroxu/3ZO4fm5kzHU2GqRPapsy4A/ccb8ac39f53f83d7dcfddbaeb70cedf7/New-user-management_resized.png' alt='Centralized user management png'></div></div></div></td></tr></tbody></table></div></div><p data-renderer-start-pos='188'> </p></div></div></div></div></div></div><p data-renderer-start-pos='101'>Site admins can change the customer’s name associated with a portal-only account.</p><p data-renderer-start-pos='184'><span><span class='text-fragment' data-testid='inline-text-fragment'><span><em>This procedure is different depending on your user management experience.</em></span></span></span></p><p data-renderer-start-pos='187'>Change the customer’s name associated with a portal-only account for original user management:</p><ol class='ak-ol'><li><p data-renderer-start-pos='283'>Go to your site's <strong>Admin</strong> at <a class='sc-eIHaNI fVLHZh' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. If you're an admin for multiple sites or an organization admin, click the site's name and URL to open the <strong>Admin</strong> for that site.</p></li><li><p data-renderer-start-pos='461'>Select <strong>Jira Service Management</strong>.</p></li><li><p data-renderer-start-pos='496'>Find the customer you want to change the name for, and <strong>Edit full name</strong>.</p></li><li><p data-renderer-start-pos='570'>Select <strong>Update</strong> to confirm.</p></li></ol><p data-renderer-start-pos='601'>Change the customer’s name associated with a portal-only account for centralized user management:</p><ol class='ak-ol'><li><p data-renderer-start-pos='700'>Go to <a class='sc-eIHaNI fVLHZh' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. Select your organization if you have more than one.</p></li><li><p data-renderer-start-pos='782'>Select <strong>Products</strong> from the header.</p></li><li><p data-renderer-start-pos='818'>Under <strong>Sites and products</strong>, select the site that contains Jira Service Management.</p></li><li><p data-renderer-start-pos='902'>Under the <strong>Jira Service Management </strong>section on the nav bar,<strong> </strong>select<strong> Portal customers</strong>.</p></li><li><p data-renderer-start-pos='988'>Next to the customer you want to change the password for, select<strong> Edit full name</strong>.</p></li><li><p data-renderer-start-pos='1072'>Select <strong>Update </strong>to confirm.</p></li></ol></div></div></div></div>","confluencePageId":null},{"id":"4p1NjUxVtmt5N4CIRRe1hi","title":"Revoke access for portal-only customers","description":"Learn how to revoke access for portal-only customers.","url":"/user-management/docs/revoke-access-for-portal-only-customers/","lastPublished":"2023-10-06T19:27:03.181Z","pageType":"topic","body":"<div class='adf__content'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div style='position:absolute;height:0;width:100%'><object data='about:blank' type='text/html' style='position:absolute;height:0;width:100%' aria-hidden='true' tabindex='-1'></object></div><div class='ak-renderer-wrapper sc-dymIpo gEdAYa'><div></div><div class='sc-kXeGPI fIPKnQ'><div class='ak-renderer-document'><h2 id='Revoke-access-for-portal-only-customers'>Revoke access for portal-only customers</h2><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div class='text-fragment' data-testid='text-fragment'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div class='ak-renderer-wrapper sc-dymIpo gEdAYa'><div></div><div class='sc-kXeGPI fIPKnQ'><div class='ak-renderer-document'><p data-renderer-start-pos='0'><strong>Which user management experience do you have? </strong></p><p data-renderer-start-pos='48'>To check, go to your organization at <a class='sc-eIHaNI fVLHZh' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a> and select <strong>Directory</strong>. If the <strong>Users</strong> and <strong>Groups</strong> lists are found here, then you are using the centralized<strong> </strong>user management. <a class='sc-eIHaNI fVLHZh' href='https://community.atlassian.com/t5/Atlassian-Access-articles/User-management-for-cloud-admins-just-got-easier/ba-p/1576592' title='https://community.atlassian.com/t5/Atlassian-Access-articles/User-management-for-cloud-admins-just-got-easier/ba-p/1576592'>Learn more about the centralized user management</a> </p></div></div></div></div></div></div><p data-renderer-start-pos='42'><em>We’ll note these changes in the support documentation below</em>.</p><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div class='text-fragment' data-testid='text-fragment'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div class='ak-renderer-wrapper sc-dymIpo gEdAYa'><div></div><div class='sc-kXeGPI fIPKnQ'><div class='ak-renderer-document'><div class='pm-table-container ' data-layout='default' style='width:inherit'><div class='pm-table-wrapper'><table data-number-column='false'><tbody><tr><td rowspan='1' colSpan='1'><p data-renderer-start-pos='0'><strong>Original </strong></p></td><td rowspan='1' colSpan='1'><p data-renderer-start-pos='13'><strong>Centralized </strong></p></td></tr><tr><td rowspan='1' colSpan='1'><p data-renderer-start-pos='31'>As a site administrator or organization admin, <strong>Users</strong> is found under <strong>Product site</strong>. </p><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div style='text-align:center'><img style='max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px' src='//images.ctfassets.net/zsv3d0ugroxu/7AevASHr0yJp0LZaXGBoxP/050831dc5ca1e93f856af1d68d33626c/old-user-management-experience_resized.png' alt='Original user management png'></div></div></div></td><td rowspan='1' colSpan='1'><p data-renderer-start-pos='118'>As an organization admin, <strong>Users</strong> is found under <strong>Directory </strong>tab.</p><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div style='text-align:center'><img style='max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px' src='//images.ctfassets.net/zsv3d0ugroxu/3ZO4fm5kzHU2GqRPapsy4A/ccb8ac39f53f83d7dcfddbaeb70cedf7/New-user-management_resized.png' alt='Centralized user management png'></div></div></div></td></tr></tbody></table></div></div><p data-renderer-start-pos='188'> </p></div></div></div></div></div></div><p data-renderer-start-pos='105'>Customers with portal-only accounts can log in to your Jira Service Management portals, raise requests, and view knowledge base articles.</p><p data-renderer-start-pos='244'>Organization and site admins can revoke access for a portal-only customer to access your portals.</p><p data-renderer-start-pos='343'><span><span class='text-fragment' data-testid='inline-text-fragment'><span><em>This procedure is different depending on your user management experience.</em></span></span></span></p><p data-renderer-start-pos='346'>To revoke access for a portal-only customer to access your portals for original user management:</p><ol class='ak-ol'><li><p data-renderer-start-pos='444'>Go to your site's <strong>Admin</strong> at <a class='sc-eIHaNI fVLHZh' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. If you're an admin for multiple site or an organization admin, click the site's name and URL to open the <strong>Admin</strong> for that site.</p></li><li><p data-renderer-start-pos='621'>Select <strong>Jira Service Management</strong>.</p></li><li><p data-renderer-start-pos='656'>Find the customer you want to change the password for and then select <span><span><span role='presentation'><span class='icon-extension' data-testid='icon' style='white-space:normal'><span class='Icon__IconWrapper-dyhwwi-0 dqqHMN'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><g fill='currentColor' fill-rule='evenodd'><circle cx='5' cy='12' r='2'></circle><circle cx='12' cy='12' r='2'></circle><circle cx='19' cy='12' r='2'></circle></g></svg></span></span></span></span></span> (<strong>More</strong> option) > <strong>Revoke access</strong>.</p></li><li><p data-renderer-start-pos='762'>Select <strong>Revoke access</strong> to confirm.</p></li></ol><p data-renderer-start-pos='800'>To revoke access for a portal-only customer to access your portals for centralized user management:</p><ol class='ak-ol'><li><p data-renderer-start-pos='901'>Go to <a class='sc-eIHaNI fVLHZh' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. Select your organization if you have more than one.</p></li><li><p data-renderer-start-pos='983'>Select <strong>Products</strong> from the header.</p></li><li><p data-renderer-start-pos='1019'>Under <strong>Sites and products</strong>, select the site that contains Jira Service Management.</p></li><li><p data-renderer-start-pos='1103'>Under the <strong>Jira Service Management </strong>section on the nav bar,<strong> </strong>select<strong> Portal customers</strong>.</p></li><li><p data-renderer-start-pos='1189'>Next to the customer you want to revoke access for, select <span><span><span role='presentation'><span class='icon-extension' data-testid='icon' style='white-space:normal'><span class='Icon__IconWrapper-dyhwwi-0 dqqHMN'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><g fill='currentColor' fill-rule='evenodd'><circle cx='5' cy='12' r='2'></circle><circle cx='12' cy='12' r='2'></circle><circle cx='19' cy='12' r='2'></circle></g></svg></span></span></span></span></span> (<strong>More</strong> option) > <strong>Revoke access</strong>.</p></li><li><p data-renderer-start-pos='1284'>Select <strong>Revoke access </strong>to confirm.</p></li></ol><h4 id='Revoke-access-consequences'> Revoke access consequences</h4><ol class='ak-ol'><li><p data-renderer-start-pos='1351'>The customer will be unable to access the site’s portal anymore.</p></li><li><p data-renderer-start-pos='1419'>The customer won't be searchable and selectable in user-picker fields.</p></li><li><p data-renderer-start-pos='1493'>The customer’s name will show up as <strong>Username (Deactivated) </strong>in user-picker fields that were previously filled with their name. </p></li></ol><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div style='text-align:center'><img style='max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px' src='//images.ctfassets.net/zsv3d0ugroxu/cswERnMPleABUUYDNGzGr/4a1fa658ca043a68f6337dd97cd1ad6c/screen_revokeAccessJSMPortalOnlyAccount' alt='Deactivated customer'></div></div></div><p data-renderer-start-pos='1626'>4. The account will still be searchable in <a class='sc-eIHaNI fVLHZh' href='https://support.atlassian.com/jira-service-management-cloud/docs/manage-your-filters/' title='https://support.atlassian.com/jira-service-management-cloud/docs/manage-your-filters/'>filters</a>, however only by its email address.</p><p data-renderer-start-pos='1714'>5. The customer's portal-only account can be reactivated at any time on the Portal customers page by choosing the <span><span><span role='presentation'><span class='icon-extension' data-testid='icon' style='white-space:normal'><span class='Icon__IconWrapper-dyhwwi-0 dqqHMN'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><g fill='currentColor' fill-rule='evenodd'><circle cx='5' cy='12' r='2'></circle><circle cx='12' cy='12' r='2'></circle><circle cx='19' cy='12' r='2'></circle></g></svg></span></span></span></span></span> (<strong>more</strong>) icon and selecting <strong>Grant access</strong>. All previous user references will be kept.</p></div></div></div></div>","confluencePageId":null},{"id":"5iKTcW1xRCFfx3tg4Ufclm","title":"Delete portal-only customers","description":"Learn how to permanently delete portal-only customers.","url":"/user-management/docs/delete-portal-only-customers/","lastPublished":"2024-01-26T23:45:47.278Z","pageType":"topic","body":"<div class='adf__content'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div style='position:absolute;height:0;width:100%'><object data='about:blank' type='text/html' style='position:absolute;height:0;width:100%' aria-hidden='true' tabindex='-1'></object></div><div class='ak-renderer-wrapper sc-dymIpo gEdAYa'><div></div><div class='sc-kXeGPI fIPKnQ'><div class='ak-renderer-document'><h2 id='Delete-portal-only-customers'>Delete portal-only customers</h2><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div class='text-fragment' data-testid='text-fragment'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div class='ak-renderer-wrapper sc-dymIpo gEdAYa'><div></div><div class='sc-kXeGPI fIPKnQ'><div class='ak-renderer-document'><p data-renderer-start-pos='0'><strong>Which user management experience do you have? </strong></p><p data-renderer-start-pos='48'>To check, go to your organization at <a class='sc-eIHaNI fVLHZh' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a> and select <strong>Directory</strong>. If the <strong>Users</strong> and <strong>Groups</strong> lists are found here, then you are using the centralized<strong> </strong>user management. <a class='sc-eIHaNI fVLHZh' href='https://community.atlassian.com/t5/Atlassian-Access-articles/User-management-for-cloud-admins-just-got-easier/ba-p/1576592' title='https://community.atlassian.com/t5/Atlassian-Access-articles/User-management-for-cloud-admins-just-got-easier/ba-p/1576592'>Learn more about the centralized user management</a> </p></div></div></div></div></div></div><p data-renderer-start-pos='31'><em>We’ll note these changes in the support documentation below</em>.</p><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div class='text-fragment' data-testid='text-fragment'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div class='ak-renderer-wrapper sc-dymIpo gEdAYa'><div></div><div class='sc-kXeGPI fIPKnQ'><div class='ak-renderer-document'><div class='pm-table-container ' data-layout='default' style='width:inherit'><div class='pm-table-wrapper'><table data-number-column='false'><tbody><tr><td rowspan='1' colSpan='1'><p data-renderer-start-pos='0'><strong>Original </strong></p></td><td rowspan='1' colSpan='1'><p data-renderer-start-pos='13'><strong>Centralized </strong></p></td></tr><tr><td rowspan='1' colSpan='1'><p data-renderer-start-pos='31'>As a site administrator or organization admin, <strong>Users</strong> is found under <strong>Product site</strong>. </p><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div style='text-align:center'><img style='max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px' src='//images.ctfassets.net/zsv3d0ugroxu/7AevASHr0yJp0LZaXGBoxP/050831dc5ca1e93f856af1d68d33626c/old-user-management-experience_resized.png' alt='Original user management png'></div></div></div></td><td rowspan='1' colSpan='1'><p data-renderer-start-pos='118'>As an organization admin, <strong>Users</strong> is found under <strong>Directory </strong>tab.</p><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div style='text-align:center'><img style='max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px' src='//images.ctfassets.net/zsv3d0ugroxu/3ZO4fm5kzHU2GqRPapsy4A/ccb8ac39f53f83d7dcfddbaeb70cedf7/New-user-management_resized.png' alt='Centralized user management png'></div></div></div></td></tr></tbody></table></div></div><p data-renderer-start-pos='188'> </p></div></div></div></div></div></div><p data-renderer-start-pos='94'>When you delete a customer's portal-only account, they won't be able to log in to your portals to raise requests and view articles. You can't restore an account once it's been deleted. If you think you’ll need this account at another point in the future, we suggest you <a class='sc-eIHaNI fVLHZh' href='https://support.atlassian.com/user-management/docs/revoke-access-for-for-portal-only-customers/' title='https://support.atlassian.com/user-management/docs/revoke-access-for-for-portal-only-customers/'>revoke access</a> instead.</p><p data-renderer-start-pos='388'> </p><p data-renderer-start-pos='390'>Organization admins and site admins can delete a customer’s portal-only account.</p><p data-renderer-start-pos='472'><span><span class='text-fragment' data-testid='inline-text-fragment'><span><em>This procedure is different depending on your user management experience.</em></span></span></span></p><p data-renderer-start-pos='475'>Delete a customer’s portal-only account for original user management:</p><ol class='ak-ol'><li><p data-renderer-start-pos='546'>Go to your site's <strong>Admin</strong> at <a class='sc-eIHaNI fVLHZh' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. If you're an admin for multiple sites or an organization admin, click the site's name and URL to open the <strong>Admin</strong> for that site.</p></li><li><p data-renderer-start-pos='724'>Select <strong>Jira Service Management</strong>.</p></li><li><p data-renderer-start-pos='759'>Find the customer you want to delete and select <span><span><span role='presentation'><span class='icon-extension' data-testid='icon' style='white-space:normal'><span class='Icon__IconWrapper-dyhwwi-0 dqqHMN'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><g fill='currentColor' fill-rule='evenodd'><circle cx='5' cy='12' r='2'></circle><circle cx='12' cy='12' r='2'></circle><circle cx='19' cy='12' r='2'></circle></g></svg></span></span></span></span></span> (<strong>More</strong> option) > <strong>Delete account</strong>.</p></li><li><p data-renderer-start-pos='844'>Select <strong>Delete</strong> to confirm.</p></li></ol><p data-renderer-start-pos='875'>Delete a customer’s portal-only account for centralized user management:</p><ol class='ak-ol'><li><p data-renderer-start-pos='949'>Go to <a class='sc-eIHaNI fVLHZh' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. Select your organization if you have more than one.</p></li><li><p data-renderer-start-pos='1031'>Select <strong>Products</strong> from the header.</p></li><li><p data-renderer-start-pos='1067'>Under <strong>Sites and products</strong>, select the site that contains Jira Service Management.</p></li><li><p data-renderer-start-pos='1151'>Under the <strong>Jira Service Management </strong>section on the nav bar,<strong> </strong>select<strong> Portal customers</strong>.</p></li><li><p data-renderer-start-pos='1237'>Next to the customer you want to delete, select <span><span><span role='presentation'><span class='icon-extension' data-testid='icon' style='white-space:normal'><span class='Icon__IconWrapper-dyhwwi-0 dqqHMN'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><g fill='currentColor' fill-rule='evenodd'><circle cx='5' cy='12' r='2'></circle><circle cx='12' cy='12' r='2'></circle><circle cx='19' cy='12' r='2'></circle></g></svg></span></span></span></span></span>(<strong>More</strong> option) > <strong>Delete account</strong>.</p></li><li><p data-renderer-start-pos='1321'>Select <strong>Delete </strong>to confirm.</p></li></ol><h4 id='Delete-account-consequences'>Delete account consequences</h4><ol class='ak-ol'><li><p data-renderer-start-pos='1381'>The customer’s portal-only account will be completely wiped out hence losing access to the site’s portals. </p></li><li><p data-renderer-start-pos='1492'>The customer won't be searchable and selectable in user-picker fields.</p></li><li><p data-renderer-start-pos='1566'>The customer’s name will show up as <strong>Former user (Deactivated) </strong>in user-picker fields that were previously filled with their name: </p></li></ol><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div style='text-align:center'><img style='max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px' src='//images.ctfassets.net/zsv3d0ugroxu/37ic276fgF6ilIXOn9E8x7/172b4f420932e78c17ce73af71096b93/Screen_deleteJSMPortalOnlyCustomer' alt='Deleted customer'></div></div></div><p data-renderer-start-pos='1703'>4. 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data-testid="atlas_link"><span>Atlassian.com</span></a></li></ul></div></div></div></div></div><div class="main-content-container flex-container margin-top-medium"><aside class=""><div class="pagetree-expander" data-testid="pagetree-expander" role="button" tabindex="0" aria-label="open page tree"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M7 7h10a1 1 0 0 1 0 2H7a1 1 0 1 1 0-2zm0 4h10a1 1 0 0 1 0 2H7a1 1 0 0 1 0-2zm0 4h5a1 1 0 0 1 0 2H7a1 1 0 0 1 0-2z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><div class="pagetree pagetree--hidden" data-testid="pagetree"><div class="pagetree__inner"><div class="pagetree__context"><div data-testid="pagetree-back-arrow" class="pagetree__back-arrow" role="button" aria-label="close page tree" tabindex="0"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M8.414 11.5H18a1 1 0 0 1 0 2H8.414l3.793 3.793a1 1 0 0 1-1.414 1.414l-5.5-5.5a1 1 0 0 1 0-1.414l5.5-5.5a1 1 0 0 1 1.414 1.414L8.414 11.5z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><img class="pagetree__icon" alt="User management" height="40" width="40"/><div><a href="/user-management/resources/" class="pagetree__title" data-testid="pagetree-title" data-event-container="pagetree" data-event-component="pagetreeTitle" data-track-event="clicked">User management</a><p class="pagetree__subhead">Documentation</p></div></div><ul class="pagetree__list pagetree__list--root"><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/user-management/docs/manage-your-organizations-atlassian-accounts/" data-testid="atlas_link">Manage your organization’s Atlassian accounts</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/user-management/docs/verify-a-domain-to-manage-accounts/" data-testid="atlas_link">Verify a domain to manage accounts</a></li><li class="pagetree__item "><a href="/user-management/docs/what-are-managed-accounts/" data-testid="atlas_link">What are managed accounts?</a></li><li class="pagetree__item "><a href="/user-management/docs/resend-a-verification-email-to-a-managed-account/" data-testid="atlas_link">Resend a verification email to a managed account</a></li><li class="pagetree__item "><a href="/user-management/docs/make-changes-to-a-managed-user-account/" data-testid="atlas_link">Make changes to a managed user account</a></li><li class="pagetree__item "><a href="/user-management/docs/deactivate-a-managed-account/" data-testid="atlas_link">Deactivate a managed account</a></li><li class="pagetree__item "><a href="/user-management/docs/delete-a-managed-account/" data-testid="atlas_link">Delete a managed account</a></li><li class="pagetree__item "><a href="/user-management/docs/make-atlassians-global-account-model-work-for-you/" data-testid="atlas_link">Make Atlassian's global account model work for you</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/user-management/docs/manage-product-users/" data-testid="atlas_link">Manage product users</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/user-management/docs/invite-a-user/" data-testid="atlas_link">Invite a user</a></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/user-management/docs/manage-an-individual-users-profile/" data-testid="atlas_link">Manage an individual user's profile</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/user-management/docs/remove-or-suspend-a-user/" data-testid="atlas_link">Remove user or suspend their access</a></li><li class="pagetree__item "><a href="/user-management/docs/log-in-as-another-user/" data-testid="atlas_link">Log in as another user</a></li><li class="pagetree__item "><a href="/user-management/docs/update-roles-and-properties-for-jira-users/" data-testid="atlas_link">Update roles and properties for Jira users</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" 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