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<!DOCTYPE html>  <html class="content-platform-support" lang="en-US" itemscope> <head> <title>Give users access to products | Atlassian Support</title>   <script src="https://atl-onetrust-wrapper.atlassian.com/assets/atl-onetrust-wrapper.min.js" type="text/javascript" data-domain="266b339b-197a-46d0-a605-808d1b1feb41" data-test="false" data-geofence="false" data-sync="true" ></script>  <script> window.sentryOnLoad = function () { console.log('Initializing Sentry...'); Sentry.init({ release: '21094680cc09fee834da447ddf0d43caf80bec47', environment: 'production', }); console.log("Sentry is initialized for 'production' environment and '21094680cc09fee834da447ddf0d43caf80bec47' release."); }; </script> <script src="https://js.sentry-cdn.com/58cc8f6260224318b0e9c5e635d9dbf4.min.js" crossorigin="anonymous" data-lazy="no"></script> <script> // These are the env variables that the frontend needs window.contentfulSpaceId = "zsv3d0ugroxu"; window.CCG_DETAILS_URL = "https://support.atlassian.com/gateway/api/customer-context/customer/details"; window.CONTENTFUL_ENV = "master"; window.LOGOUT_URL = "https://id.atlassian.com/logout"; window.CONTACT_FORMS_MANIFEST = "https://support-form-app-ui.prod-east.frontend.public.atl-paas.net/assets/asset-manifest.json"; window.SEGMENT_KEY = "ycih1ygfsk"; window.LD_CLIENT_SDK_KEY = "5d2416de0d7d7c0763fc77c5"; window.BANNERMAN_MANIFEST = "https://bannerman.us-east-1.prod.public.atl-paas.net/asset-manifest.json"; window.SAC_CST_TOKEN_COOKIE_NAME = "cloud.session.token"; window.SAC_OIDC_TOKEN_COOKIE_NAME = "sac_oidc_token"; window.SAC_BASE_URL = "https://support.atlassian.com"; window.CSM_CHAT_WIDGET_BASE_URL = "https://jcs-chat-widget.atlassian.com"; window.MY_REQUESTS_APP_MANIFEST_URL = "https://customer-support-portal.prod.atl-paas.net/asset-manifest.json"; window.CST_STATIC_FORMS_URL = "https://support-forms.atlassian.com"; window.CST_STATIC_FORMS_MANIFEST_URL = "https://support-forms.atlassian.com/asset-manifest.json"; window.ID_AUTH_URL = "https://id.atlassian.com"; window.CONFLUENCE_URL = "https://confluence.atlassian.com"; window.GRAPHQL_URL = "http://graphql-gateway.mesh:20019" window.STATSIG_CLIENT_API_KEY = "659383a9-602f-4a53-a80e-f8882b294b80" window.MICROS_ENVTYPE = "prod" window.CSP_REQUESTS_APP_MANIFEST_URL_BIFROST = "https://csp-mono-repo-ui.prod-east.frontend.public.atl-paas.net/assets/asset-manifest.json" window.__APP_INITIAL_STATE__ = /* <sl:translate_generic_json> */ { sl_translate: "title, description, shortDescription, sacHomeDescription, productSupportHomeDescription, sectionOverview, shortTitle, topicTitle, buttonText, linkLabel, productBlurb, tagline, subhead, metaDescription, supportTitle, internalTitle", entry: {"id":"51EfHCZx80QTdYtwnYNUE0","lastPublished":"2024-03-01T00:03:38.101Z","firstPublishedAt":"2020-12-16T23:36:24.138Z","type":"topic","topicType":"None of the Above","topicTitle":"Give users access to products","description":"Update your product access settings and add users to groups to manage product access.","metaDescription":"Give existing users and groups product access, give new users access with a default access group, and update a user's role by granting them admin permissions.","publishTo":["support.atlassian.com (SAC)"],"ownershipTeam":null,"featuredVideo":null,"taxonomyUserRoleRef":[],"body":"<div class='adf__content'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div style='position:absolute;height:0;width:100%'><object data='about:blank' type='text/html' style='position:absolute;height:0;width:100%' aria-hidden='true' tabindex='-1'></object></div><div class='ak-renderer-wrapper sc-dymIpo gEdAYa'><div></div><div class='sc-kXeGPI fIPKnQ'><div class='ak-renderer-document'><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div class='text-fragment' data-testid='text-fragment'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div class='ak-renderer-wrapper sc-dymIpo gEdAYa'><div></div><div class='sc-kXeGPI fIPKnQ'><div class='ak-renderer-document'><p data-renderer-start-pos='0'><strong>Which user management experience do you have? </strong></p><p data-renderer-start-pos='48'>To check, go to your organization at <a class='sc-eIHaNI fVLHZh' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a> and select <strong>Directory</strong>. If the <strong>Users</strong> and <strong>Groups</strong> lists are found here, then you are using the centralized<strong> </strong>user management. <a class='sc-eIHaNI fVLHZh' href='https://community.atlassian.com/t5/Atlassian-Access-articles/User-management-for-cloud-admins-just-got-easier/ba-p/1576592' title='https://community.atlassian.com/t5/Atlassian-Access-articles/User-management-for-cloud-admins-just-got-easier/ba-p/1576592'>Learn more about the centralized user management</a> </p></div></div></div></div></div></div><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div class='text-fragment' data-testid='text-fragment'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div class='ak-renderer-wrapper sc-dymIpo gEdAYa'><div></div><div class='sc-kXeGPI fIPKnQ'><div class='ak-renderer-document'><div class='pm-table-container ' data-layout='default' style='width:inherit'><div class='pm-table-wrapper'><table data-number-column='false'><tbody><tr><td rowspan='1' colSpan='1'><p data-renderer-start-pos='0'><strong>Original </strong></p></td><td rowspan='1' colSpan='1'><p data-renderer-start-pos='13'><strong>Centralized </strong></p></td></tr><tr><td rowspan='1' colSpan='1'><p data-renderer-start-pos='31'>As a site administrator or organization admin, <strong>Users</strong> is found under <strong>Product site</strong>. </p><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div style='text-align:center'><img style='max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px' src='//images.ctfassets.net/zsv3d0ugroxu/7AevASHr0yJp0LZaXGBoxP/050831dc5ca1e93f856af1d68d33626c/old-user-management-experience_resized.png' alt='Original user management png'></div></div></div></td><td rowspan='1' colSpan='1'><p data-renderer-start-pos='118'>As an organization admin, <strong>Users</strong> is found under <strong>Directory </strong>tab.</p><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div style='text-align:center'><img style='max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px' src='//images.ctfassets.net/zsv3d0ugroxu/3ZO4fm5kzHU2GqRPapsy4A/ccb8ac39f53f83d7dcfddbaeb70cedf7/New-user-management_resized.png' alt='Centralized user management png'></div></div></div></td></tr></tbody></table></div></div><p data-renderer-start-pos='188'>聽</p></div></div></div></div></div></div><p data-renderer-start-pos='2'>Jump to the</p><ul class='ak-ul'><li><p data-renderer-start-pos='15'><a class='sc-eIHaNI fVLHZh' href='https://support.atlassian.com/user-management/docs/give-users-access-to-products#Centralized-user-management-content' title='https://support.atlassian.com/user-management/docs/give-users-access-to-products#Centralized-user-management-content'>Centralized user management content</a></p></li><li><p data-renderer-start-pos='54'><a class='sc-eIHaNI fVLHZh' href='https://support.atlassian.com/user-management/docs/give-users-access-to-products#Original-user-management-content' title='https://support.atlassian.com/user-management/docs/give-users-access-to-products#Original-user-management-content'>Original user management content</a></p></li></ul><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div class='text-fragment' data-testid='text-fragment'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div class='ak-renderer-wrapper sc-dymIpo gEdAYa'><div></div><div class='sc-kXeGPI fIPKnQ'><div class='ak-renderer-document'><hr><h2 id='Centralized-user-management-content'>Centralized user management content</h2></div></div></div></div></div></div><p data-renderer-start-pos='93'>As an organization admin or user access admin, you can assign users in your organization a product role or add users to groups to manage access to your products.</p><div style='background:#DEEBFF' class='ak-editor-panel' data-panel-type='info'><span style='color:#0052CC' class='ak-editor-panel__icon'><span class='sc-bnXvFD jjYaPd' role='img' aria-label='Panel info'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><path d='M12 20a8 8 0 1 1 0-16 8 8 0 0 1 0 16zm0-8.5a1 1 0 0 0-1 1V15a1 1 0 0 0 2 0v-2.5a1 1 0 0 0-1-1zm0-1.125a1.375 1.375 0 1 0 0-2.75 1.375 1.375 0 0 0 0 2.75z' fill='currentColor' fill-rule='evenodd'></path></svg></span></span><div class='ak-editor-panel__content'><p data-renderer-start-pos='256'>Jira Service Management customers are users that don鈥檛 consume any of your products paid for users. Because Jira Service Management customers aren鈥檛 licensed users, you can't give Jira Service Management customers access to products, regardless of your default product access settings. For more details about Jira Service Management customers, see <span><a href='https://support.atlassian.com/jira-service-management-cloud/docs/set-up-service-project-users-to-work-on-requests/' data-testid='sac-link-extension' target='_blank' rel='noopener noreferrer'>Set up service project users to work on requests</a></span>.</p></div></div><h2 id='Give-new-users-access-to-products'>Give new users access to products</h2><p data-renderer-start-pos='645'>First, you need to invite new users to your organization. Once you have invited a user you can assign roles that give users access to your products. <a class='sc-eIHaNI fVLHZh' href='https://support.atlassian.com/user-management/docs/invite-a-user/' title='https://support.atlassian.com/user-management/docs/invite-a-user/'>Learn how to invite users</a> </p><p data-renderer-start-pos='822'>You can also configure your settings to <a class='sc-eIHaNI fVLHZh' href='https://support.atlassian.com/user-management/docs/control-how-users-get-access-to-products/' title='https://support.atlassian.com/user-management/docs/control-how-users-get-access-to-products/'>control how users get access to your products</a> when they first join.</p><h2 id='Give-existing-users-access-to-products'>Give existing users access to products</h2><p data-renderer-start-pos='971'>Organization admins can give existing users access to a product. User access admins can only give existing users access to products they administer. This means if a product's default group also includes products they don鈥檛 administer, a user access admin won't be able to give an existing user access to that product.</p><div class='pm-table-container ' data-layout='default' style='width:inherit'><div class='pm-table-wrapper'><table data-number-column='false'><tbody><tr><td rowspan='1' colSpan='1'><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div class='text-fragment' data-testid='text-fragment'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div class='ak-renderer-wrapper sc-dymIpo gEdAYa'><div></div><div class='sc-kXeGPI fIPKnQ'><div class='ak-renderer-document'><p data-renderer-start-pos='0'><span><span><span role='presentation'><span class='icon-extension' data-testid='icon' style='white-space:normal'><span class='Icon__IconWrapper-dyhwwi-0 dqqHMN'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><g fill='currentColor' fill-rule='evenodd'><path d='M6 14c0-1.105.902-2 2.009-2h7.982c1.11 0 2.009.894 2.009 2.006v4.44c0 3.405-12 3.405-12 0V14z'></path><circle cx='12' cy='7' r='4'></circle></g></svg></span></span></span></span></span><strong>Who can do this?</strong></p><ul class='ak-ul'><li><p data-renderer-start-pos='19'>Organization admins</p></li><li><p data-renderer-start-pos='42'>User access admins</p></li></ul></div></div></div></div></div></div></td></tr></tbody></table></div></div><p data-renderer-start-pos='1297'>To give one user access to a product:</p><ol class='ak-ol'><li><p data-renderer-start-pos='1336'><span><span class='text-fragment' data-testid='inline-text-fragment'><span>Go to <a class='sc-eIHaNI fVLHZh' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. Select your organization if you have more than one.</span></span></span></p></li><li><p data-renderer-start-pos='1341'><span><span class='text-fragment' data-testid='inline-text-fragment'><span>Select <strong>Directory</strong> > <strong>Users</strong>.</span></span></span></p></li><li><p data-renderer-start-pos='1346'>Select a user.</p></li><li><p data-renderer-start-pos='1364'>Select聽<strong>Grant access聽</strong>to view a list of products the user doesn鈥檛 have access to.</p></li><li><p data-renderer-start-pos='1447'>From the聽<strong>Product roles</strong>聽dropdown for a聽<strong>Product</strong>, select a product role.</p></li><li><p data-renderer-start-pos='1520'>Select聽<strong>Grant access</strong>.</p></li></ol><p data-renderer-start-pos='1546'>If you can鈥檛 see the product from <strong>Grant access</strong>, the user may already hold a role for that product. Check the user鈥檚 <strong>Product access</strong> and assign the role using the dropdown next to the product. </p><p data-renderer-start-pos='1739'>To give product access to more than one user, add them to a new or existing group.</p><p data-renderer-start-pos='1823'><a class='sc-eIHaNI fVLHZh' href='https://support.atlassian.com/user-management/docs/create-groups/' title='https://support.atlassian.com/user-management/docs/create-groups/'>Learn how to create groups</a></p><div class='pm-table-container ' data-layout='default' style='width:inherit'><div class='pm-table-wrapper'><table data-number-column='false'><tbody><tr><td rowspan='1' colSpan='1'><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div class='text-fragment' data-testid='text-fragment'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div class='ak-renderer-wrapper sc-dymIpo gEdAYa'><div></div><div class='sc-kXeGPI fIPKnQ'><div class='ak-renderer-document'><p data-renderer-start-pos='0'><span><span><span role='presentation'><span class='icon-extension' data-testid='icon' style='white-space:normal'><span class='Icon__IconWrapper-dyhwwi-0 dqqHMN'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><g fill='currentColor' fill-rule='evenodd'><path d='M6 14c0-1.105.902-2 2.009-2h7.982c1.11 0 2.009.894 2.009 2.006v4.44c0 3.405-12 3.405-12 0V14z'></path><circle cx='12' cy='7' r='4'></circle></g></svg></span></span></span></span></span><strong>Who can do this?</strong></p><ul class='ak-ul'><li><p data-renderer-start-pos='19'>Organization admins</p></li><li><p data-renderer-start-pos='42'>User access admins</p></li></ul></div></div></div></div></div></div></td></tr></tbody></table></div></div><p data-renderer-start-pos='1858'>To give users in a group access to a product:</p><ol class='ak-ol'><li><p data-renderer-start-pos='1905'><span><span class='text-fragment' data-testid='inline-text-fragment'><span>Go to <a class='sc-eIHaNI fVLHZh' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. Select your organization if you have more than one.</span></span></span></p></li><li><p data-renderer-start-pos='1910'><span><span class='text-fragment' data-testid='inline-text-fragment'><span>Select <strong>Products</strong></span></span></span> from the header.</p></li><li><p data-renderer-start-pos='1932'>For the product you want users to access, select <strong>Manage Product.</strong></p></li><li><p data-renderer-start-pos='2000'>From the product details page, select聽<strong>Add groups </strong>at the top of the page. Search and select the group you want to add, choose a product role, then select聽<strong>Add</strong>.<br>This will grant product access to all the users within that group.</p></li></ol><div class='pm-table-container ' data-layout='default' style='width:inherit'><div class='pm-table-wrapper'><table data-number-column='false'><tbody><tr><td rowspan='1' colSpan='1'><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div class='text-fragment' data-testid='text-fragment'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div class='ak-renderer-wrapper sc-dymIpo gEdAYa'><div></div><div class='sc-kXeGPI fIPKnQ'><div class='ak-renderer-document'><p data-renderer-start-pos='0'><span><span><span role='presentation'><span class='icon-extension' data-testid='icon' style='white-space:normal'><span class='Icon__IconWrapper-dyhwwi-0 dqqHMN'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><g fill='currentColor' fill-rule='evenodd'><path d='M6 14c0-1.105.902-2 2.009-2h7.982c1.11 0 2.009.894 2.009 2.006v4.44c0 3.405-12 3.405-12 0V14z'></path><circle cx='12' cy='7' r='4'></circle></g></svg></span></span></span></span></span><strong>Who can do this?</strong></p><ul class='ak-ul'><li><p data-renderer-start-pos='19'>Organization admins</p></li><li><p data-renderer-start-pos='42'>User access admins</p></li></ul></div></div></div></div></div></div></td></tr></tbody></table></div></div><p data-renderer-start-pos='2237'>To give users in a group access to multiple products:</p><ol class='ak-ol'><li><p data-renderer-start-pos='2292'><span><span class='text-fragment' data-testid='inline-text-fragment'><span>Go to <a class='sc-eIHaNI fVLHZh' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. Select your organization if you have more than one.</span></span></span></p></li><li><p data-renderer-start-pos='2297'><span><span class='text-fragment' data-testid='inline-text-fragment'><span>Select <strong>Directory</strong> > <strong>Groups</strong>.</span></span></span></p></li><li><p data-renderer-start-pos='2302'>Select the group you want to grant access to.</p></li><li><p data-renderer-start-pos='2351'>In the <strong>Group product access</strong> table, select <strong>Add product</strong>.</p></li><li><p data-renderer-start-pos='2409'>Select the products and the product roles you want to add, then select <strong>Add</strong>.</p></li></ol><div style='background:#DEEBFF' class='ak-editor-panel' data-panel-type='info'><span style='color:#0052CC' class='ak-editor-panel__icon'><span class='sc-bnXvFD jjYaPd' role='img' aria-label='Panel info'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><path d='M12 20a8 8 0 1 1 0-16 8 8 0 0 1 0 16zm0-8.5a1 1 0 0 0-1 1V15a1 1 0 0 0 2 0v-2.5a1 1 0 0 0-1-1zm0-1.125a1.375 1.375 0 1 0 0-2.75 1.375 1.375 0 0 0 0 2.75z' fill='currentColor' fill-rule='evenodd'></path></svg></span></span><div class='ak-editor-panel__content'><p data-renderer-start-pos='2490'>You can also give anonymous users (people who haven't logged in) access to your products. Anonymous users don't count towards your plan. For details about giving anonymous users access:</p><ul class='ak-ul'><li><p data-renderer-start-pos='2677'>In Confluence, see <span><a href='https://support.atlassian.com/confluence-cloud/docs/manage-global-permissions/' data-testid='sac-link-extension' target='_blank' rel='noopener noreferrer'>Manage global permissions</a></span></p></li><li><p data-renderer-start-pos='2701'>In Jira Service Management, see <span><a href='https://support.atlassian.com/jira-service-management-cloud/docs/customer-permissions-for-your-service-project-and-jira-site/' data-testid='sac-link-extension' target='_blank' rel='noopener noreferrer'>Permissions for your service project and Jira site</a></span> </p></li><li><p data-renderer-start-pos='2739'>In other Jira products, see <span><a href='https://support.atlassian.com/jira-cloud-administration/docs/allow-anonymous-access-to-projects/' data-testid='sac-link-extension' target='_blank' rel='noopener noreferrer'>Allow anonymous access to projects</a></span> </p></li></ul></div></div><h2 id='Make-users-product-admins'>Make users product admins</h2><p data-renderer-start-pos='2804'>You can <a class='sc-eIHaNI fVLHZh' href='https://support.atlassian.com/user-management/docs/give-users-admin-permissions/' title='https://support.atlassian.com/user-management/docs/give-users-admin-permissions/'>assign a product admin role to a user</a> or <a class='sc-eIHaNI fVLHZh' href='https://support.atlassian.com/user-management/docs/create-and-update-groups/' title='https://support.atlassian.com/user-management/docs/create-and-update-groups/'>add multiple users to a group</a> that assigns an admin role. </p><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div class='text-fragment' data-testid='text-fragment'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div class='ak-renderer-wrapper sc-dymIpo gEdAYa'><div></div><div class='sc-kXeGPI fIPKnQ'><div class='ak-renderer-document'><hr><h2 id='Original-user-management-content'>Original user management content</h2></div></div></div></div></div></div><p data-renderer-start-pos='2914'>Product access settings let you control which people have access to which products when they signup or afterwards.</p><div style='background:#DEEBFF' class='ak-editor-panel' data-panel-type='info'><span style='color:#0052CC' class='ak-editor-panel__icon'><span class='sc-bnXvFD jjYaPd' role='img' aria-label='Panel info'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><path d='M12 20a8 8 0 1 1 0-16 8 8 0 0 1 0 16zm0-8.5a1 1 0 0 0-1 1V15a1 1 0 0 0 2 0v-2.5a1 1 0 0 0-1-1zm0-1.125a1.375 1.375 0 1 0 0-2.75 1.375 1.375 0 0 0 0 2.75z' fill='currentColor' fill-rule='evenodd'></path></svg></span></span><div class='ak-editor-panel__content'><p data-renderer-start-pos='3030'>Jira Service Management customers are users that don鈥檛 consume any of your plan鈥檚 users. Because Jira Service Management customers aren鈥檛 licensed users, you can't give Jira Service Management customers access to products, regardless of your default product access settings. For more details about Jira Service Management customers, see <span><a href='https://support.atlassian.com/jira-service-management-cloud/docs/set-up-service-project-users-to-work-on-requests/' data-testid='sac-link-extension' target='_blank' rel='noopener noreferrer'>Set up service project users to work on requests</a></span>.</p></div></div><div class='pm-table-container ' data-layout='default' style='width:inherit'><div class='pm-table-wrapper'><table data-number-column='false'><tbody><tr><td rowspan='1' colSpan='1'><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div class='text-fragment' data-testid='text-fragment'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div class='ak-renderer-wrapper sc-dymIpo gEdAYa'><div></div><div class='sc-kXeGPI fIPKnQ'><div class='ak-renderer-document'><h4 id='inlineExtension'><span><span><span role='presentation'><span class='icon-extension' data-testid='icon' style='white-space:normal'><span class='Icon__IconWrapper-dyhwwi-0 dqqHMN'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><g fill='currentColor' fill-rule='evenodd'><path d='M6 14c0-1.105.902-2 2.009-2h7.982c1.11 0 2.009.894 2.009 2.006v4.44c0 3.405-12 3.405-12 0V14z'></path><circle cx='12' cy='7' r='4'></circle></g></svg></span></span></span></span></span>Who can do this?</h4><ul class='ak-ul'><li><p data-renderer-start-pos='19'>Organization admins</p></li><li><p data-renderer-start-pos='42'>Site administrators</p></li></ul></div></div></div></div></div></div></td></tr></tbody></table></div></div><p data-renderer-start-pos='3380'>To update product access settings:</p><ol class='ak-ol'><li><p data-renderer-start-pos='3416'>Go to your site's <strong>Admin</strong> at <a class='sc-eIHaNI fVLHZh' href='http://admin.atlassian.com' title='http://admin.atlassian.com'>admin.atlassian.com</a>. If you're an admin for multiple sites or an organization admin, click the site's name and URL to open the <strong>Admin</strong> for that site.</p></li><li><p data-renderer-start-pos='3594'>Choose <strong>Product access</strong> on the left.</p></li></ol><h2 id='Give-existing-users-product-access'>Give existing users product access</h2><p data-renderer-start-pos='3670'>If you want to give one or more existing users access to a product, you can add them to new or existing groups.</p><div class='pm-table-container ' data-layout='default' style='width:inherit'><div class='pm-table-wrapper'><table data-number-column='false'><tbody><tr><td rowspan='1' colSpan='1'><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div class='text-fragment' data-testid='text-fragment'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div class='ak-renderer-wrapper sc-dymIpo gEdAYa'><div></div><div class='sc-kXeGPI fIPKnQ'><div class='ak-renderer-document'><h4 id='inlineExtension'><span><span><span role='presentation'><span class='icon-extension' data-testid='icon' style='white-space:normal'><span class='Icon__IconWrapper-dyhwwi-0 dqqHMN'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><g fill='currentColor' fill-rule='evenodd'><path d='M6 14c0-1.105.902-2 2.009-2h7.982c1.11 0 2.009.894 2.009 2.006v4.44c0 3.405-12 3.405-12 0V14z'></path><circle cx='12' cy='7' r='4'></circle></g></svg></span></span></span></span></span>Who can do this?</h4><ul class='ak-ul'><li><p data-renderer-start-pos='19'>Organization admins</p></li><li><p data-renderer-start-pos='42'>Site administrators</p></li></ul></div></div></div></div></div></div></td></tr></tbody></table></div></div><p data-renderer-start-pos='3790'>To give users in a group product access:</p><ol class='ak-ol'><li><p data-renderer-start-pos='3832'>If your group doesn鈥檛 exist yet, create a group.</p></li><li><p data-renderer-start-pos='3884'>Under the product name, click <strong>Add group</strong>, search and select the group you want to add, and click <strong>Add</strong>.</p></li></ol><p data-renderer-start-pos='3990'><a class='sc-eIHaNI fVLHZh' href='https://support.atlassian.com/user-management/docs/create-groups/' title='https://support.atlassian.com/user-management/docs/create-groups/'>Learn how to create groups</a></p><div class='pm-table-container ' data-layout='default' style='width:inherit'><div class='pm-table-wrapper'><table data-number-column='false'><tbody><tr><td rowspan='1' colSpan='1'><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div class='text-fragment' data-testid='text-fragment'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div class='ak-renderer-wrapper sc-dymIpo gEdAYa'><div></div><div class='sc-kXeGPI fIPKnQ'><div class='ak-renderer-document'><h4 id='inlineExtension'><span><span><span role='presentation'><span class='icon-extension' data-testid='icon' style='white-space:normal'><span class='Icon__IconWrapper-dyhwwi-0 dqqHMN'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><g fill='currentColor' fill-rule='evenodd'><path d='M6 14c0-1.105.902-2 2.009-2h7.982c1.11 0 2.009.894 2.009 2.006v4.44c0 3.405-12 3.405-12 0V14z'></path><circle cx='12' cy='7' r='4'></circle></g></svg></span></span></span></span></span>Who can do this?</h4><ul class='ak-ul'><li><p data-renderer-start-pos='19'>Organization admins</p></li><li><p data-renderer-start-pos='42'>Site administrators</p></li></ul></div></div></div></div></div></div></td></tr></tbody></table></div></div><p data-renderer-start-pos='4025'>To give one user product access:</p><ol class='ak-ol'><li><p data-renderer-start-pos='4059'>Under the product name, determine the group where you want to add the user. If you aren鈥檛 sure, select the group with the <strong>Default access group</strong> lozenge.</p></li><li><p data-renderer-start-pos='4214'>Select <strong>Show group鈥檚 details</strong> from the dropdown for the group where you want to add the users.</p></li><li><p data-renderer-start-pos='4310'>Click <strong>Add members</strong>, search and select the people you want to add, and click <strong>Add</strong>.</p></li></ol><div style='background:#DEEBFF' class='ak-editor-panel' data-panel-type='info'><span style='color:#0052CC' class='ak-editor-panel__icon'><span class='sc-bnXvFD jjYaPd' role='img' aria-label='Panel info'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><path d='M12 20a8 8 0 1 1 0-16 8 8 0 0 1 0 16zm0-8.5a1 1 0 0 0-1 1V15a1 1 0 0 0 2 0v-2.5a1 1 0 0 0-1-1zm0-1.125a1.375 1.375 0 1 0 0-2.75 1.375 1.375 0 0 0 0 2.75z' fill='currentColor' fill-rule='evenodd'></path></svg></span></span><div class='ak-editor-panel__content'><p data-renderer-start-pos='4395'>You can also give anonymous users (people who haven't logged in) access to your products. Anonymous users don't count towards your plan. For details about giving anonymous users access:</p><ul class='ak-ul'><li><p data-renderer-start-pos='4582'>In Confluence, see <span><a href='https://support.atlassian.com/confluence-cloud/docs/manage-global-permissions/' data-testid='sac-link-extension' target='_blank' rel='noopener noreferrer'>Manage global permissions</a></span></p></li><li><p data-renderer-start-pos='4606'>In Jira Service Management, see <span><a href='https://support.atlassian.com/jira-service-management-cloud/docs/customer-permissions-for-your-service-project-and-jira-site/' data-testid='sac-link-extension' target='_blank' rel='noopener noreferrer'>Permissions for your service project and Jira site</a></span> </p></li><li><p data-renderer-start-pos='4644'>In other Jira products, see <span><a href='https://support.atlassian.com/jira-cloud-administration/docs/allow-anonymous-access-to-projects/' data-testid='sac-link-extension' target='_blank' rel='noopener noreferrer'>Allow anonymous access to projects</a></span> </p></li></ul></div></div><h2 id='Give-new-users-product-access'>Give new users product access</h2><p data-renderer-start-pos='4713'>When you <a class='sc-eIHaNI fVLHZh' href='https://support.atlassian.com/user-management/docs/invite-a-user/' title='https://support.atlassian.com/user-management/docs/invite-a-user/'>invite a user </a>you can assign them a product role or configure your settings to <a class='sc-eIHaNI fVLHZh' href='https://support.atlassian.com/user-management/docs/control-how-users-get-access-to-products/' title='https://support.atlassian.com/user-management/docs/control-how-users-get-access-to-products/'>control how users get access to your products</a>. </p><h2 id='Give-users-product-admin-permissions'>Give users product admin permissions</h2><p data-renderer-start-pos='4888'>You can <a class='sc-eIHaNI fVLHZh' href='https://support.atlassian.com/user-management/docs/give-users-admin-permissions/' title='https://support.atlassian.com/user-management/docs/give-users-admin-permissions/'>give a user product admin permissions</a> or <a class='sc-eIHaNI fVLHZh' href='https://support.atlassian.com/user-management/docs/edit-a-group/' title='https://support.atlassian.com/user-management/docs/edit-a-group/'>add users to a group</a> that gives site and product admin permissions. </p><p data-renderer-start-pos='5007'>聽</p></div></div></div></div>","cacLastModifiedContent":null,"collectionId":"1wyovUUDO7kpFCzVpBs3Br","collections":[{"id":"5qmGrfpxELUaR6jcxS9tDw","pageType":"Documentation","title":"Manage your organization鈥檚 Atlassian accounts","description":"Gain control over your employee's Atlassian accounts.","url":"/user-management/docs/manage-your-organizations-atlassian-accounts/"},{"id":"32ZX9psaxNclZhRi8O6fH4","pageType":"Documentation","title":"Manage product users","description":"Administer users who access your products, whether or not you can manage their accounts.","url":"/user-management/docs/manage-product-users/"},{"id":"1wyovUUDO7kpFCzVpBs3Br","pageType":"Documentation","title":"Manage role and product permissions","description":"Give people product access and admin roles for your Atlassian cloud products.","url":"/user-management/docs/manage-role-and-product-permissions/"},{"id":"2Iin50hz2UKNIL6yYPZ5Mj","pageType":"Documentation","title":"Manage Jira Service Management customer accounts","description":null,"url":"/user-management/docs/manage-accounts-for-jira-service-management-customers/"}],"confluencePageId":null,"context":{"id":"1evq30NXmWxA5D5s5OCFHY","type":"contextTheme","docsHomeSlug":"/user-management/resources/","icon":{},"deployment":"Not Applicable","hubName":"User management"},"isCACContent":false,"pageType":"Documentation","relatedAppReferences":[],"tableOfContents":[{"title":"Centralized user management content","id":"Centralized-user-management-content"},{"title":"Give new users access to products","id":"Give-new-users-access-to-products"},{"title":"Give existing users access to products","id":"Give-existing-users-access-to-products"},{"title":"Make users product admins","id":"Make-users-product-admins"},{"title":"Original user management content","id":"Original-user-management-content"},{"title":"Give existing users product access","id":"Give-existing-users-product-access"},{"title":"Give new users product access","id":"Give-new-users-product-access"},{"title":"Give users product admin permissions","id":"Give-users-product-admin-permissions"}],"url":"/user-management/docs/give-users-access-to-products/","versions":[],"bodyRenderedAdf":"<div class=\"adf__content\"><div style=\"position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden\"></div><div style=\"position:absolute;height:0;width:100%\"><object data=\"about:blank\" type=\"text/html\" style=\"position:absolute;height:0;width:100%\" aria-hidden=\"true\" tabindex=\"-1\"></object></div><div class=\"ak-renderer-wrapper sc-dymIpo gEdAYa\"><div></div><div class=\"sc-kXeGPI fIPKnQ\"><div class=\"ak-renderer-document\"><div class=\"ak-renderer-extension \" style=\"width:100%\" data-layout=\"default\"><div class=\"ak-renderer-extension-overflow-container\"><div class=\"text-fragment\" data-testid=\"text-fragment\"><div style=\"position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden\"></div><div class=\"ak-renderer-wrapper sc-dymIpo gEdAYa\"><div></div><div class=\"sc-kXeGPI fIPKnQ\"><div class=\"ak-renderer-document\"><p data-renderer-start-pos=\"0\"><strong>Which user management experience do you have? </strong></p><p data-renderer-start-pos=\"48\">To check, go to your organization at <a class=\"sc-eIHaNI fVLHZh\" href=\"http://admin.atlassian.com/\" title=\"http://admin.atlassian.com/\">admin.atlassian.com</a> and select <strong>Directory</strong>. If the <strong>Users</strong> and <strong>Groups</strong> lists are found here, then you are using the centralized<strong> </strong>user management. <a class=\"sc-eIHaNI fVLHZh\" href=\"https://community.atlassian.com/t5/Atlassian-Access-articles/User-management-for-cloud-admins-just-got-easier/ba-p/1576592\" title=\"https://community.atlassian.com/t5/Atlassian-Access-articles/User-management-for-cloud-admins-just-got-easier/ba-p/1576592\">Learn more about the centralized user management</a> </p></div></div></div></div></div></div><div class=\"ak-renderer-extension \" style=\"width:100%\" data-layout=\"default\"><div class=\"ak-renderer-extension-overflow-container\"><div class=\"text-fragment\" data-testid=\"text-fragment\"><div style=\"position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden\"></div><div class=\"ak-renderer-wrapper sc-dymIpo gEdAYa\"><div></div><div class=\"sc-kXeGPI fIPKnQ\"><div class=\"ak-renderer-document\"><div class=\"pm-table-container \" data-layout=\"default\" style=\"width:inherit\"><div class=\"pm-table-wrapper\"><table data-number-column=\"false\"><tbody><tr><td rowspan=\"1\" colSpan=\"1\"><p data-renderer-start-pos=\"0\"><strong>Original </strong></p></td><td rowspan=\"1\" colSpan=\"1\"><p data-renderer-start-pos=\"13\"><strong>Centralized </strong></p></td></tr><tr><td rowspan=\"1\" colSpan=\"1\"><p data-renderer-start-pos=\"31\">As a site administrator or organization admin, <strong>Users</strong> is found under <strong>Product site</strong>. </p><div class=\"ak-renderer-extension \" style=\"width:100%\" data-layout=\"default\"><div class=\"ak-renderer-extension-overflow-container\"><div style=\"text-align:center\"><img style=\"max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px\" src=\"//images.ctfassets.net/zsv3d0ugroxu/7AevASHr0yJp0LZaXGBoxP/050831dc5ca1e93f856af1d68d33626c/old-user-management-experience_resized.png\" alt=\"Original user management png\"/></div></div></div></td><td rowspan=\"1\" colSpan=\"1\"><p data-renderer-start-pos=\"118\">As an organization admin, <strong>Users</strong> is found under <strong>Directory </strong>tab.</p><div class=\"ak-renderer-extension \" style=\"width:100%\" data-layout=\"default\"><div class=\"ak-renderer-extension-overflow-container\"><div style=\"text-align:center\"><img style=\"max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px\" src=\"//images.ctfassets.net/zsv3d0ugroxu/3ZO4fm5kzHU2GqRPapsy4A/ccb8ac39f53f83d7dcfddbaeb70cedf7/New-user-management_resized.png\" alt=\"Centralized user management png\"/></div></div></div></td></tr></tbody></table></div></div><p data-renderer-start-pos=\"188\">聽</p></div></div></div></div></div></div><p data-renderer-start-pos=\"2\">Jump to the</p><ul class=\"ak-ul\"><li><p data-renderer-start-pos=\"15\"><a class=\"sc-eIHaNI fVLHZh\" href=\"https://support.atlassian.com/user-management/docs/give-users-access-to-products#Centralized-user-management-content\" title=\"https://support.atlassian.com/user-management/docs/give-users-access-to-products#Centralized-user-management-content\">Centralized user management content</a></p></li><li><p data-renderer-start-pos=\"54\"><a class=\"sc-eIHaNI fVLHZh\" href=\"https://support.atlassian.com/user-management/docs/give-users-access-to-products#Original-user-management-content\" title=\"https://support.atlassian.com/user-management/docs/give-users-access-to-products#Original-user-management-content\">Original user management content</a></p></li></ul><div class=\"ak-renderer-extension \" style=\"width:100%\" data-layout=\"default\"><div class=\"ak-renderer-extension-overflow-container\"><div class=\"text-fragment\" data-testid=\"text-fragment\"><div style=\"position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden\"></div><div class=\"ak-renderer-wrapper sc-dymIpo gEdAYa\"><div></div><div class=\"sc-kXeGPI fIPKnQ\"><div class=\"ak-renderer-document\"><hr/><h2 id=\"Centralized-user-management-content\">Centralized user management content</h2></div></div></div></div></div></div><p data-renderer-start-pos=\"93\">As an organization admin or user access admin, you can assign users in your organization a product role or add users to groups to manage access to your products.</p><div style=\"background:#DEEBFF\" class=\"ak-editor-panel\" data-panel-type=\"info\"><span style=\"color:#0052CC\" class=\"ak-editor-panel__icon\"><span class=\"sc-bnXvFD jjYaPd\" role=\"img\" aria-label=\"Panel info\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" focusable=\"false\" role=\"presentation\"><path d=\"M12 20a8 8 0 1 1 0-16 8 8 0 0 1 0 16zm0-8.5a1 1 0 0 0-1 1V15a1 1 0 0 0 2 0v-2.5a1 1 0 0 0-1-1zm0-1.125a1.375 1.375 0 1 0 0-2.75 1.375 1.375 0 0 0 0 2.75z\" fill=\"currentColor\" fill-rule=\"evenodd\"/></svg></span></span><div class=\"ak-editor-panel__content\"><p data-renderer-start-pos=\"256\">Jira Service Management customers are users that don鈥檛 consume any of your products paid for users. Because Jira Service Management customers aren鈥檛 licensed users, you can't give Jira Service Management customers access to products, regardless of your default product access settings. For more details about Jira Service Management customers, see <span><a href=\"https://support.atlassian.com/jira-service-management-cloud/docs/set-up-service-project-users-to-work-on-requests/\" data-testid=\"sac-link-extension\" target=\"_blank\" rel=\"noopener noreferrer\">Set up service project users to work on requests</a></span>.</p></div></div><h2 id=\"Give-new-users-access-to-products\">Give new users access to products</h2><p data-renderer-start-pos=\"645\">First, you need to invite new users to your organization. Once you have invited a user you can assign roles that give users access to your products. <a class=\"sc-eIHaNI fVLHZh\" href=\"https://support.atlassian.com/user-management/docs/invite-a-user/\" title=\"https://support.atlassian.com/user-management/docs/invite-a-user/\">Learn how to invite users</a> </p><p data-renderer-start-pos=\"822\">You can also configure your settings to <a class=\"sc-eIHaNI fVLHZh\" href=\"https://support.atlassian.com/user-management/docs/control-how-users-get-access-to-products/\" title=\"https://support.atlassian.com/user-management/docs/control-how-users-get-access-to-products/\">control how users get access to your products</a> when they first join.</p><h2 id=\"Give-existing-users-access-to-products\">Give existing users access to products</h2><p data-renderer-start-pos=\"971\">Organization admins can give existing users access to a product. User access admins can only give existing users access to products they administer. This means if a product's default group also includes products they don鈥檛 administer, a user access admin won't be able to give an existing user access to that product.</p><div class=\"pm-table-container \" data-layout=\"default\" style=\"width:inherit\"><div class=\"pm-table-wrapper\"><table data-number-column=\"false\"><tbody><tr><td rowspan=\"1\" colSpan=\"1\"><div class=\"ak-renderer-extension \" style=\"width:100%\" data-layout=\"default\"><div class=\"ak-renderer-extension-overflow-container\"><div class=\"text-fragment\" data-testid=\"text-fragment\"><div style=\"position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden\"></div><div class=\"ak-renderer-wrapper sc-dymIpo gEdAYa\"><div></div><div class=\"sc-kXeGPI fIPKnQ\"><div class=\"ak-renderer-document\"><p data-renderer-start-pos=\"0\"><span><span><span role=\"presentation\"><span class=\"icon-extension\" data-testid=\"icon\" style=\"white-space:normal\"><span class=\"Icon__IconWrapper-dyhwwi-0 dqqHMN\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" focusable=\"false\" role=\"presentation\"><g fill=\"currentColor\" fill-rule=\"evenodd\"><path d=\"M6 14c0-1.105.902-2 2.009-2h7.982c1.11 0 2.009.894 2.009 2.006v4.44c0 3.405-12 3.405-12 0V14z\"/><circle cx=\"12\" cy=\"7\" r=\"4\"/></g></svg></span></span></span></span></span><strong>Who can do this?</strong></p><ul class=\"ak-ul\"><li><p data-renderer-start-pos=\"19\">Organization admins</p></li><li><p data-renderer-start-pos=\"42\">User access admins</p></li></ul></div></div></div></div></div></div></td></tr></tbody></table></div></div><p data-renderer-start-pos=\"1297\">To give one user access to a product:</p><ol class=\"ak-ol\"><li><p data-renderer-start-pos=\"1336\"><span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span>Go to <a class='sc-eIHaNI fVLHZh' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. Select your organization if you have more than one.</span></span></span></p></li><li><p data-renderer-start-pos=\"1341\"><span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span>Select <strong>Directory</strong> > <strong>Users</strong>.</span></span></span></p></li><li><p data-renderer-start-pos=\"1346\">Select a user.</p></li><li><p data-renderer-start-pos=\"1364\">Select聽<strong>Grant access聽</strong>to view a list of products the user doesn鈥檛 have access to.</p></li><li><p data-renderer-start-pos=\"1447\">From the聽<strong>Product roles</strong>聽dropdown for a聽<strong>Product</strong>, select a product role.</p></li><li><p data-renderer-start-pos=\"1520\">Select聽<strong>Grant access</strong>.</p></li></ol><p data-renderer-start-pos=\"1546\">If you can鈥檛 see the product from <strong>Grant access</strong>, the user may already hold a role for that product. Check the user鈥檚 <strong>Product access</strong> and assign the role using the dropdown next to the product. </p><p data-renderer-start-pos=\"1739\">To give product access to more than one user, add them to a new or existing group.</p><p data-renderer-start-pos=\"1823\"><a class=\"sc-eIHaNI fVLHZh\" href=\"https://support.atlassian.com/user-management/docs/create-groups/\" title=\"https://support.atlassian.com/user-management/docs/create-groups/\">Learn how to create groups</a></p><div class=\"pm-table-container \" data-layout=\"default\" style=\"width:inherit\"><div class=\"pm-table-wrapper\"><table data-number-column=\"false\"><tbody><tr><td rowspan=\"1\" colSpan=\"1\"><div class=\"ak-renderer-extension \" style=\"width:100%\" data-layout=\"default\"><div class=\"ak-renderer-extension-overflow-container\"><div class=\"text-fragment\" data-testid=\"text-fragment\"><div style=\"position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden\"></div><div class=\"ak-renderer-wrapper sc-dymIpo gEdAYa\"><div></div><div class=\"sc-kXeGPI fIPKnQ\"><div class=\"ak-renderer-document\"><p data-renderer-start-pos=\"0\"><span><span><span role=\"presentation\"><span class=\"icon-extension\" data-testid=\"icon\" style=\"white-space:normal\"><span class=\"Icon__IconWrapper-dyhwwi-0 dqqHMN\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" focusable=\"false\" role=\"presentation\"><g fill=\"currentColor\" fill-rule=\"evenodd\"><path d=\"M6 14c0-1.105.902-2 2.009-2h7.982c1.11 0 2.009.894 2.009 2.006v4.44c0 3.405-12 3.405-12 0V14z\"/><circle cx=\"12\" cy=\"7\" r=\"4\"/></g></svg></span></span></span></span></span><strong>Who can do this?</strong></p><ul class=\"ak-ul\"><li><p data-renderer-start-pos=\"19\">Organization admins</p></li><li><p data-renderer-start-pos=\"42\">User access admins</p></li></ul></div></div></div></div></div></div></td></tr></tbody></table></div></div><p data-renderer-start-pos=\"1858\">To give users in a group access to a product:</p><ol class=\"ak-ol\"><li><p data-renderer-start-pos=\"1905\"><span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span>Go to <a class='sc-eIHaNI fVLHZh' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. Select your organization if you have more than one.</span></span></span></p></li><li><p data-renderer-start-pos=\"1910\"><span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span>Select <strong>Products</strong></span></span></span> from the header.</p></li><li><p data-renderer-start-pos=\"1932\">For the product you want users to access, select <strong>Manage Product.</strong></p></li><li><p data-renderer-start-pos=\"2000\">From the product details page, select聽<strong>Add groups </strong>at the top of the page. Search and select the group you want to add, choose a product role, then select聽<strong>Add</strong>.<br/>This will grant product access to all the users within that group.</p></li></ol><div class=\"pm-table-container \" data-layout=\"default\" style=\"width:inherit\"><div class=\"pm-table-wrapper\"><table data-number-column=\"false\"><tbody><tr><td rowspan=\"1\" colSpan=\"1\"><div class=\"ak-renderer-extension \" style=\"width:100%\" data-layout=\"default\"><div class=\"ak-renderer-extension-overflow-container\"><div class=\"text-fragment\" data-testid=\"text-fragment\"><div style=\"position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden\"></div><div class=\"ak-renderer-wrapper sc-dymIpo gEdAYa\"><div></div><div class=\"sc-kXeGPI fIPKnQ\"><div class=\"ak-renderer-document\"><p data-renderer-start-pos=\"0\"><span><span><span role=\"presentation\"><span class=\"icon-extension\" data-testid=\"icon\" style=\"white-space:normal\"><span class=\"Icon__IconWrapper-dyhwwi-0 dqqHMN\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" focusable=\"false\" role=\"presentation\"><g fill=\"currentColor\" fill-rule=\"evenodd\"><path d=\"M6 14c0-1.105.902-2 2.009-2h7.982c1.11 0 2.009.894 2.009 2.006v4.44c0 3.405-12 3.405-12 0V14z\"/><circle cx=\"12\" cy=\"7\" r=\"4\"/></g></svg></span></span></span></span></span><strong>Who can do this?</strong></p><ul class=\"ak-ul\"><li><p data-renderer-start-pos=\"19\">Organization admins</p></li><li><p data-renderer-start-pos=\"42\">User access admins</p></li></ul></div></div></div></div></div></div></td></tr></tbody></table></div></div><p data-renderer-start-pos=\"2237\">To give users in a group access to multiple products:</p><ol class=\"ak-ol\"><li><p data-renderer-start-pos=\"2292\"><span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span>Go to <a class='sc-eIHaNI fVLHZh' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. Select your organization if you have more than one.</span></span></span></p></li><li><p data-renderer-start-pos=\"2297\"><span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span>Select <strong>Directory</strong> > <strong>Groups</strong>.</span></span></span></p></li><li><p data-renderer-start-pos=\"2302\">Select the group you want to grant access to.</p></li><li><p data-renderer-start-pos=\"2351\">In the <strong>Group product access</strong> table, select <strong>Add product</strong>.</p></li><li><p data-renderer-start-pos=\"2409\">Select the products and the product roles you want to add, then select <strong>Add</strong>.</p></li></ol><div style=\"background:#DEEBFF\" class=\"ak-editor-panel\" data-panel-type=\"info\"><span style=\"color:#0052CC\" class=\"ak-editor-panel__icon\"><span class=\"sc-bnXvFD jjYaPd\" role=\"img\" aria-label=\"Panel info\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" focusable=\"false\" role=\"presentation\"><path d=\"M12 20a8 8 0 1 1 0-16 8 8 0 0 1 0 16zm0-8.5a1 1 0 0 0-1 1V15a1 1 0 0 0 2 0v-2.5a1 1 0 0 0-1-1zm0-1.125a1.375 1.375 0 1 0 0-2.75 1.375 1.375 0 0 0 0 2.75z\" fill=\"currentColor\" fill-rule=\"evenodd\"/></svg></span></span><div class=\"ak-editor-panel__content\"><p data-renderer-start-pos=\"2490\">You can also give anonymous users (people who haven't logged in) access to your products. Anonymous users don't count towards your plan. For details about giving anonymous users access:</p><ul class=\"ak-ul\"><li><p data-renderer-start-pos=\"2677\">In Confluence, see <span><a href=\"https://support.atlassian.com/confluence-cloud/docs/manage-global-permissions/\" data-testid=\"sac-link-extension\" target=\"_blank\" rel=\"noopener noreferrer\">Manage global permissions</a></span></p></li><li><p data-renderer-start-pos=\"2701\">In Jira Service Management, see <span><a href=\"https://support.atlassian.com/jira-service-management-cloud/docs/customer-permissions-for-your-service-project-and-jira-site/\" data-testid=\"sac-link-extension\" target=\"_blank\" rel=\"noopener noreferrer\">Permissions for your service project and Jira site</a></span> </p></li><li><p data-renderer-start-pos=\"2739\">In other Jira products, see <span><a href=\"https://support.atlassian.com/jira-cloud-administration/docs/allow-anonymous-access-to-projects/\" data-testid=\"sac-link-extension\" target=\"_blank\" rel=\"noopener noreferrer\">Allow anonymous access to projects</a></span> </p></li></ul></div></div><h2 id=\"Make-users-product-admins\">Make users product admins</h2><p data-renderer-start-pos=\"2804\">You can <a class=\"sc-eIHaNI fVLHZh\" href=\"https://support.atlassian.com/user-management/docs/give-users-admin-permissions/\" title=\"https://support.atlassian.com/user-management/docs/give-users-admin-permissions/\">assign a product admin role to a user</a> or <a class=\"sc-eIHaNI fVLHZh\" href=\"https://support.atlassian.com/user-management/docs/create-and-update-groups/\" title=\"https://support.atlassian.com/user-management/docs/create-and-update-groups/\">add multiple users to a group</a> that assigns an admin role. </p><div class=\"ak-renderer-extension \" style=\"width:100%\" data-layout=\"default\"><div class=\"ak-renderer-extension-overflow-container\"><div class=\"text-fragment\" data-testid=\"text-fragment\"><div style=\"position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden\"></div><div class=\"ak-renderer-wrapper sc-dymIpo gEdAYa\"><div></div><div class=\"sc-kXeGPI fIPKnQ\"><div class=\"ak-renderer-document\"><hr/><h2 id=\"Original-user-management-content\">Original user management content</h2></div></div></div></div></div></div><p data-renderer-start-pos=\"2914\">Product access settings let you control which people have access to which products when they signup or afterwards.</p><div style=\"background:#DEEBFF\" class=\"ak-editor-panel\" data-panel-type=\"info\"><span style=\"color:#0052CC\" class=\"ak-editor-panel__icon\"><span class=\"sc-bnXvFD jjYaPd\" role=\"img\" aria-label=\"Panel info\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" focusable=\"false\" role=\"presentation\"><path d=\"M12 20a8 8 0 1 1 0-16 8 8 0 0 1 0 16zm0-8.5a1 1 0 0 0-1 1V15a1 1 0 0 0 2 0v-2.5a1 1 0 0 0-1-1zm0-1.125a1.375 1.375 0 1 0 0-2.75 1.375 1.375 0 0 0 0 2.75z\" fill=\"currentColor\" fill-rule=\"evenodd\"/></svg></span></span><div class=\"ak-editor-panel__content\"><p data-renderer-start-pos=\"3030\">Jira Service Management customers are users that don鈥檛 consume any of your plan鈥檚 users. Because Jira Service Management customers aren鈥檛 licensed users, you can't give Jira Service Management customers access to products, regardless of your default product access settings. For more details about Jira Service Management customers, see <span><a href=\"https://support.atlassian.com/jira-service-management-cloud/docs/set-up-service-project-users-to-work-on-requests/\" data-testid=\"sac-link-extension\" target=\"_blank\" rel=\"noopener noreferrer\">Set up service project users to work on requests</a></span>.</p></div></div><div class=\"pm-table-container \" data-layout=\"default\" style=\"width:inherit\"><div class=\"pm-table-wrapper\"><table data-number-column=\"false\"><tbody><tr><td rowspan=\"1\" colSpan=\"1\"><div class=\"ak-renderer-extension \" style=\"width:100%\" data-layout=\"default\"><div class=\"ak-renderer-extension-overflow-container\"><div class=\"text-fragment\" data-testid=\"text-fragment\"><div style=\"position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden\"></div><div class=\"ak-renderer-wrapper sc-dymIpo gEdAYa\"><div></div><div class=\"sc-kXeGPI fIPKnQ\"><div class=\"ak-renderer-document\"><h4 id=\"[inlineExtension]Who-can-do-this?\"><span><span><span role=\"presentation\"><span class=\"icon-extension\" data-testid=\"icon\" style=\"white-space:normal\"><span class=\"Icon__IconWrapper-dyhwwi-0 dqqHMN\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" focusable=\"false\" role=\"presentation\"><g fill=\"currentColor\" fill-rule=\"evenodd\"><path d=\"M6 14c0-1.105.902-2 2.009-2h7.982c1.11 0 2.009.894 2.009 2.006v4.44c0 3.405-12 3.405-12 0V14z\"/><circle cx=\"12\" cy=\"7\" r=\"4\"/></g></svg></span></span></span></span></span>Who can do this?</h4><ul class=\"ak-ul\"><li><p data-renderer-start-pos=\"19\">Organization admins</p></li><li><p data-renderer-start-pos=\"42\">Site administrators</p></li></ul></div></div></div></div></div></div></td></tr></tbody></table></div></div><p data-renderer-start-pos=\"3380\">To update product access settings:</p><ol class=\"ak-ol\"><li><p data-renderer-start-pos=\"3416\">Go to your site's <strong>Admin</strong> at <a class=\"sc-eIHaNI fVLHZh\" href=\"http://admin.atlassian.com\" title=\"http://admin.atlassian.com\">admin.atlassian.com</a>. If you're an admin for multiple sites or an organization admin, click the site's name and URL to open the <strong>Admin</strong> for that site.</p></li><li><p data-renderer-start-pos=\"3594\">Choose <strong>Product access</strong> on the left.</p></li></ol><h2 id=\"Give-existing-users-product-access\">Give existing users product access</h2><p data-renderer-start-pos=\"3670\">If you want to give one or more existing users access to a product, you can add them to new or existing groups.</p><div class=\"pm-table-container \" data-layout=\"default\" style=\"width:inherit\"><div class=\"pm-table-wrapper\"><table data-number-column=\"false\"><tbody><tr><td rowspan=\"1\" colSpan=\"1\"><div class=\"ak-renderer-extension \" style=\"width:100%\" data-layout=\"default\"><div class=\"ak-renderer-extension-overflow-container\"><div class=\"text-fragment\" data-testid=\"text-fragment\"><div style=\"position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden\"></div><div class=\"ak-renderer-wrapper sc-dymIpo gEdAYa\"><div></div><div class=\"sc-kXeGPI fIPKnQ\"><div class=\"ak-renderer-document\"><h4 id=\"[inlineExtension]Who-can-do-this?\"><span><span><span role=\"presentation\"><span class=\"icon-extension\" data-testid=\"icon\" style=\"white-space:normal\"><span class=\"Icon__IconWrapper-dyhwwi-0 dqqHMN\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" focusable=\"false\" role=\"presentation\"><g fill=\"currentColor\" fill-rule=\"evenodd\"><path d=\"M6 14c0-1.105.902-2 2.009-2h7.982c1.11 0 2.009.894 2.009 2.006v4.44c0 3.405-12 3.405-12 0V14z\"/><circle cx=\"12\" cy=\"7\" r=\"4\"/></g></svg></span></span></span></span></span>Who can do this?</h4><ul class=\"ak-ul\"><li><p data-renderer-start-pos=\"19\">Organization admins</p></li><li><p data-renderer-start-pos=\"42\">Site administrators</p></li></ul></div></div></div></div></div></div></td></tr></tbody></table></div></div><p data-renderer-start-pos=\"3790\">To give users in a group product access:</p><ol class=\"ak-ol\"><li><p data-renderer-start-pos=\"3832\">If your group doesn鈥檛 exist yet, create a group.</p></li><li><p data-renderer-start-pos=\"3884\">Under the product name, click <strong>Add group</strong>, search and select the group you want to add, and click <strong>Add</strong>.</p></li></ol><p data-renderer-start-pos=\"3990\"><a class=\"sc-eIHaNI fVLHZh\" href=\"https://support.atlassian.com/user-management/docs/create-groups/\" title=\"https://support.atlassian.com/user-management/docs/create-groups/\">Learn how to create groups</a></p><div class=\"pm-table-container \" data-layout=\"default\" style=\"width:inherit\"><div class=\"pm-table-wrapper\"><table data-number-column=\"false\"><tbody><tr><td rowspan=\"1\" colSpan=\"1\"><div class=\"ak-renderer-extension \" style=\"width:100%\" data-layout=\"default\"><div class=\"ak-renderer-extension-overflow-container\"><div class=\"text-fragment\" data-testid=\"text-fragment\"><div style=\"position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden\"></div><div class=\"ak-renderer-wrapper sc-dymIpo gEdAYa\"><div></div><div class=\"sc-kXeGPI fIPKnQ\"><div class=\"ak-renderer-document\"><h4 id=\"[inlineExtension]Who-can-do-this?\"><span><span><span role=\"presentation\"><span class=\"icon-extension\" data-testid=\"icon\" style=\"white-space:normal\"><span class=\"Icon__IconWrapper-dyhwwi-0 dqqHMN\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" focusable=\"false\" role=\"presentation\"><g fill=\"currentColor\" fill-rule=\"evenodd\"><path d=\"M6 14c0-1.105.902-2 2.009-2h7.982c1.11 0 2.009.894 2.009 2.006v4.44c0 3.405-12 3.405-12 0V14z\"/><circle cx=\"12\" cy=\"7\" r=\"4\"/></g></svg></span></span></span></span></span>Who can do this?</h4><ul class=\"ak-ul\"><li><p data-renderer-start-pos=\"19\">Organization admins</p></li><li><p data-renderer-start-pos=\"42\">Site administrators</p></li></ul></div></div></div></div></div></div></td></tr></tbody></table></div></div><p data-renderer-start-pos=\"4025\">To give one user product access:</p><ol class=\"ak-ol\"><li><p data-renderer-start-pos=\"4059\">Under the product name, determine the group where you want to add the user. If you aren鈥檛 sure, select the group with the <strong>Default access group</strong> lozenge.</p></li><li><p data-renderer-start-pos=\"4214\">Select <strong>Show group鈥檚 details</strong> from the dropdown for the group where you want to add the users.</p></li><li><p data-renderer-start-pos=\"4310\">Click <strong>Add members</strong>, search and select the people you want to add, and click <strong>Add</strong>.</p></li></ol><div style=\"background:#DEEBFF\" class=\"ak-editor-panel\" data-panel-type=\"info\"><span style=\"color:#0052CC\" class=\"ak-editor-panel__icon\"><span class=\"sc-bnXvFD jjYaPd\" role=\"img\" aria-label=\"Panel info\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" focusable=\"false\" role=\"presentation\"><path d=\"M12 20a8 8 0 1 1 0-16 8 8 0 0 1 0 16zm0-8.5a1 1 0 0 0-1 1V15a1 1 0 0 0 2 0v-2.5a1 1 0 0 0-1-1zm0-1.125a1.375 1.375 0 1 0 0-2.75 1.375 1.375 0 0 0 0 2.75z\" fill=\"currentColor\" fill-rule=\"evenodd\"/></svg></span></span><div class=\"ak-editor-panel__content\"><p data-renderer-start-pos=\"4395\">You can also give anonymous users (people who haven't logged in) access to your products. Anonymous users don't count towards your plan. For details about giving anonymous users access:</p><ul class=\"ak-ul\"><li><p data-renderer-start-pos=\"4582\">In Confluence, see <span><a href=\"https://support.atlassian.com/confluence-cloud/docs/manage-global-permissions/\" data-testid=\"sac-link-extension\" target=\"_blank\" rel=\"noopener noreferrer\">Manage global permissions</a></span></p></li><li><p data-renderer-start-pos=\"4606\">In Jira Service Management, see <span><a href=\"https://support.atlassian.com/jira-service-management-cloud/docs/customer-permissions-for-your-service-project-and-jira-site/\" data-testid=\"sac-link-extension\" target=\"_blank\" rel=\"noopener noreferrer\">Permissions for your service project and Jira site</a></span> </p></li><li><p data-renderer-start-pos=\"4644\">In other Jira products, see <span><a href=\"https://support.atlassian.com/jira-cloud-administration/docs/allow-anonymous-access-to-projects/\" data-testid=\"sac-link-extension\" target=\"_blank\" rel=\"noopener noreferrer\">Allow anonymous access to projects</a></span> </p></li></ul></div></div><h2 id=\"Give-new-users-product-access\">Give new users product access</h2><p data-renderer-start-pos=\"4713\">When you <a class=\"sc-eIHaNI fVLHZh\" href=\"https://support.atlassian.com/user-management/docs/invite-a-user/\" title=\"https://support.atlassian.com/user-management/docs/invite-a-user/\">invite a user </a>you can assign them a product role or configure your settings to <a class=\"sc-eIHaNI fVLHZh\" href=\"https://support.atlassian.com/user-management/docs/control-how-users-get-access-to-products/\" title=\"https://support.atlassian.com/user-management/docs/control-how-users-get-access-to-products/\">control how users get access to your products</a>. </p><h2 id=\"Give-users-product-admin-permissions\">Give users product admin permissions</h2><p data-renderer-start-pos=\"4888\">You can <a class=\"sc-eIHaNI fVLHZh\" href=\"https://support.atlassian.com/user-management/docs/give-users-admin-permissions/\" title=\"https://support.atlassian.com/user-management/docs/give-users-admin-permissions/\">give a user product admin permissions</a> or <a class=\"sc-eIHaNI fVLHZh\" href=\"https://support.atlassian.com/user-management/docs/edit-a-group/\" title=\"https://support.atlassian.com/user-management/docs/edit-a-group/\">add users to a group</a> that gives site and product admin permissions. </p><p data-renderer-start-pos=\"5007\">聽</p></div></div></div></div>","metadata":{"id":"dyFjaGJmZa6WQ84OA84SU","type":"sitewideMetadata","publisher":"Atlassian","language":"en-US","license":"Except where otherwise noted, content in this space is licensed under a <a href=\"https://creativecommons.org/licenses/by/2.5/au/\">Creative Commons Attribution 2.5 Australia License</a>.","logo":"https://images.ctfassets.net/zsv3d0ugroxu/4usk6GCfTOCSKCwCQykYIu/34d7ed0904d9a0274fb906f86f51e1e1/Atlassian-vertical-blue-onecolor-rgb.svg","brand":"Atlassian","legalName":"Atlassian Corporation Plc","owns":"Jira 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.pm-table-container.left-shadow::before{top:23px;height:calc(100% - 24px);z-index:12;} .fIPKnQ .pm-table-container table{margin-left:0;margin-right:0;} .fIPKnQ .pm-table-container table .ak-renderer-tableHeader-sortable-column{cursor:pointer;} .fIPKnQ .pm-table-container table .ak-renderer-tableHeader-sortable-column.ak-renderer-tableHeader-sortable-column__not-allowed{cursor:default;} .fIPKnQ .pm-table-container table .ak-renderer-tableHeader-sortable-column .ak-renderer-tableHeader-sorting-icon{margin:0;opacity:1;-webkit-transition:opacity 0.2s ease-in-out;transition:opacity 0.2s ease-in-out;} .fIPKnQ .pm-table-container table .ak-renderer-tableHeader-sortable-column .ak-renderer-tableHeader-sorting-icon__no-order{opacity:0;} .fIPKnQ .pm-table-container table .ak-renderer-tableHeader-sortable-column:hover .ak-renderer-tableHeader-sorting-icon__no-order{opacity:1;} .fIPKnQ .pm-table-container table tr:first-child td,.fIPKnQ .pm-table-container table tr:first-child th{position:relative;} .fIPKnQ .pm-table-container table[data-number-column='true'] .ak-renderer-table-number-column{background-color:#F4F5F7;border-right:1px solid #C1C7D0;width:42px;text-align:center;color:#6B778C;font-size:14px;} .fIPKnQ .pm-table-container table[data-number-column='true'] .fixed .ak-renderer-table-number-column{border-right:0px none;} .fIPKnQ tr[data-header-row].fixed{position:fixed !important;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;overflow:hidden;z-index:11;border-right:1px solid #C1C7D0;border-bottom:1px solid #C1C7D0;-webkit-transform:translateX(-1px);-ms-transform:translateX(-1px);transform:translateX(-1px);} .fIPKnQ .sticky > th{z-index:11;position:-webkit-sticky !important;position:sticky !important;top:0;} .fIPKnQ .sticky > td{position:-webkit-sticky !important;position:sticky !important;top:0;} .fIPKnQ .sticky th,.fIPKnQ .sticky td{box-shadow:0px 1px #C1C7D0,0px -0.5px #C1C7D0,inset -1px 0px #F4F5F7,0px -1px #F4F5F7;} 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data-testid="atlas_link"><span>Atlassian.com</span></a></li></ul></div></div></div></div></div><div class="main-content-container flex-container margin-top-medium"><aside class=""><div class="pagetree-expander" data-testid="pagetree-expander" role="button" tabindex="0" aria-label="open page tree"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M7 7h10a1 1 0 0 1 0 2H7a1 1 0 1 1 0-2zm0 4h10a1 1 0 0 1 0 2H7a1 1 0 0 1 0-2zm0 4h5a1 1 0 0 1 0 2H7a1 1 0 0 1 0-2z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><div class="pagetree pagetree--hidden" data-testid="pagetree"><div class="pagetree__inner"><div class="pagetree__context"><div data-testid="pagetree-back-arrow" class="pagetree__back-arrow" role="button" aria-label="close page tree" tabindex="0"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M8.414 11.5H18a1 1 0 0 1 0 2H8.414l3.793 3.793a1 1 0 0 1-1.414 1.414l-5.5-5.5a1 1 0 0 1 0-1.414l5.5-5.5a1 1 0 0 1 1.414 1.414L8.414 11.5z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><img class="pagetree__icon" alt="User management" height="40" width="40"/><div><a href="/user-management/resources/" class="pagetree__title" data-testid="pagetree-title" data-event-container="pagetree" data-event-component="pagetreeTitle" data-track-event="clicked">User management</a><p class="pagetree__subhead">Documentation</p></div></div><ul class="pagetree__list pagetree__list--root"><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/user-management/docs/manage-your-organizations-atlassian-accounts/" data-testid="atlas_link">Manage your organization鈥檚 Atlassian accounts</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/user-management/docs/verify-a-domain-to-manage-accounts/" data-testid="atlas_link">Verify a domain to manage accounts</a></li><li class="pagetree__item "><a href="/user-management/docs/what-are-managed-accounts/" data-testid="atlas_link">What are managed accounts?</a></li><li class="pagetree__item "><a href="/user-management/docs/resend-a-verification-email-to-a-managed-account/" data-testid="atlas_link">Resend a verification email to a managed account</a></li><li class="pagetree__item "><a href="/user-management/docs/make-changes-to-a-managed-user-account/" data-testid="atlas_link">Make changes to a managed user account</a></li><li class="pagetree__item "><a href="/user-management/docs/deactivate-a-managed-account/" data-testid="atlas_link">Deactivate a managed account</a></li><li class="pagetree__item "><a href="/user-management/docs/delete-a-managed-account/" data-testid="atlas_link">Delete a managed account</a></li><li class="pagetree__item "><a href="/user-management/docs/make-atlassians-global-account-model-work-for-you/" data-testid="atlas_link">Make Atlassian's global account model work for you</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/user-management/docs/manage-product-users/" data-testid="atlas_link">Manage product users</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/user-management/docs/invite-a-user/" data-testid="atlas_link">Invite a user</a></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/user-management/docs/manage-an-individual-users-profile/" data-testid="atlas_link">Manage an individual user's profile</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/user-management/docs/remove-or-suspend-a-user/" data-testid="atlas_link">Remove user or suspend their access</a></li><li class="pagetree__item "><a href="/user-management/docs/log-in-as-another-user/" data-testid="atlas_link">Log in as another user</a></li><li class="pagetree__item "><a href="/user-management/docs/update-roles-and-properties-for-jira-users/" data-testid="atlas_link">Update roles and properties for Jira users</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/user-management/docs/manage-groups/" data-testid="atlas_link">Manage groups</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/user-management/docs/create-groups/" data-testid="atlas_link">Create groups</a></li><li class="pagetree__item "><a href="/user-management/docs/edit-a-group/" data-testid="atlas_link">Edit a group</a></li><li class="pagetree__item "><a href="/user-management/docs/delete-a-group/" data-testid="atlas_link">Delete a group</a></li><li class="pagetree__item "><a href="/user-management/docs/default-groups-and-permissions/" data-testid="atlas_link">Default groups and permissions</a></li><li class="pagetree__item "><a href="/user-management/docs/troubleshoot-issues-related-to-managing-groups/" data-testid="atlas_link">Troubleshoot issues related to managing groups</a></li></ul></li></ul></li><li class="pagetree__item pagetree__item--current-child-list"><div data-testid="pagetree-item-expander" class="pagetree__expander pagetree__expander--expanded" role="button" tabindex="0" aria-expanded="true" aria-label="collapse page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/user-management/docs/manage-role-and-product-permissions/" data-testid="atlas_link">Manage role and product permissions</a><ul class="pagetree__list false"><li class="pagetree__item "><a href="/user-management/docs/control-how-users-get-access-to-products/" data-testid="atlas_link">Control how users get access to products</a></li><li class="pagetree__item "><a href="/user-management/docs/give-users-admin-permissions/" data-testid="atlas_link">Give users admin permissions</a></li><li class="pagetree__item "><a href="/user-management/docs/approve-or-deny-product-access-requests/" data-testid="atlas_link">Approve or deny product access requests</a></li><li class="pagetree__item pagetree__item--current-item"><div data-testid="pagetree-item-expander" class="pagetree__expander pagetree__expander--expanded pagetree__expander--current" role="button" tabindex="-1" aria-expanded="true" aria-label=""><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><circle cx="12" cy="12" r="5" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/user-management/docs/give-users-access-to-products/" data-testid="atlas_link">Give users access to products</a></li><li class="pagetree__item "><a href="/user-management/docs/how-does-product-access-work/" data-testid="atlas_link">How does product access work?</a></li><li class="pagetree__item "><a href="/user-management/docs/remove-product-access-for-users/" data-testid="atlas_link">Remove product access for users</a></li><li class="pagetree__item "><a href="/user-management/docs/disable-automatic-domain-enabled-access-to-your-instance/" data-testid="atlas_link">Disable automatic domain-enabled access to your instance</a></li><li class="pagetree__item "><a href="/user-management/docs/remove-admin-permissions-from-users/" data-testid="atlas_link">Remove admin permissions from users</a></li><li class="pagetree__item "><a href="/user-management/docs/what-are-the-different-types-of-admin-roles/" data-testid="atlas_link">What are the different types of admin roles?</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/user-management/docs/manage-accounts-for-jira-service-management-customers/" data-testid="atlas_link">Manage Jira Service Management customer accounts</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/user-management/docs/manage-jira-service-management-customer-accounts/" data-testid="atlas_link">What different account types can customers have?</a></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/user-management/docs/manage-accounts-for-portal-only-customers/" data-testid="atlas_link">Manage accounts for portal-only customers</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/user-management/docs/change-password-for-portal-only-customers/" data-testid="atlas_link">Change password for portal-only customers</a></li><li class="pagetree__item "><a href="/user-management/docs/migrate-a-portal-only-customer-to-atlassian-account/" data-testid="atlas_link">Migrate a portal-only customer to Atlassian account</a></li><li class="pagetree__item "><a href="/user-management/docs/edit-name-for-portal-only-customers/" data-testid="atlas_link">Edit name for portal-only customers</a></li><li class="pagetree__item "><a href="/user-management/docs/revoke-access-for-portal-only-customers/" data-testid="atlas_link">Revoke access for portal-only customers</a></li><li class="pagetree__item "><a href="/user-management/docs/delete-portal-only-customers/" data-testid="atlas_link">Delete portal-only customers</a></li></ul></li></ul></li></ul></div></div></aside><main class="topic__container"><div class="topic__sub-header" data-testid="topic_sub_header"><div class="breadcrumbs-wrapper" data-testid="breadcrumbs"><div class="BreadcrumbsContainer-tgj96-0 eiYreW"><div class="BreadcrumbsItem__BreadcrumbsItemElement-sc-1hh8yo5-0 fItpNE"><a class="Button__ButtonElement-sc-114ur46-0 eMRgDW sc-bbmXgH gZerWW" spacing="none" href="/" target=""><span style="align-self:center;display:inline-flex;flex-wrap:nowrap;max-width:100%;position:relative"><span style="align-items:center;align-self:center;flex:1 1 auto;margin:0;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;transition:opacity 0.3s;opacity:1">Atlassian Support</span></span></a><div class="Separator-c8t0qf-0 kSIZGq">/</div></div><div class="BreadcrumbsItem__BreadcrumbsItemElement-sc-1hh8yo5-0 fItpNE"><a class="Button__ButtonElement-sc-114ur46-0 eMRgDW sc-bbmXgH gZerWW" spacing="none" href="/user-management/resources/" target=""><span style="align-self:center;display:inline-flex;flex-wrap:nowrap;max-width:100%;position:relative"><span style="align-items:center;align-self:center;flex:1 1 auto;margin:0;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;transition:opacity 0.3s;opacity:1">User management Resources</span></span></a><div class="Separator-c8t0qf-0 kSIZGq">/</div></div><div class="BreadcrumbsItem__BreadcrumbsItemElement-sc-1hh8yo5-0 fItpNE"><a class="Button__ButtonElement-sc-114ur46-0 eMRgDW sc-bbmXgH gZerWW" spacing="none" href="/user-management/docs/manage-role-and-product-permissions/" target=""><span style="align-self:center;display:inline-flex;flex-wrap:nowrap;max-width:100%;position:relative"><span style="align-items:center;align-self:center;flex:1 1 auto;margin:0;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;transition:opacity 0.3s;opacity:1">Manage role and product permissions</span></span></a></div></div></div></div><article class="topic__inner-container margin-top-medium" id="maincontent"><div class="title margin-bottom-medium"><h1>Give users access to products</h1></div><div class="topic__body"><div><div class='adf__content'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div style='position:absolute;height:0;width:100%'><object data='about:blank' type='text/html' style='position:absolute;height:0;width:100%' aria-hidden='true' tabindex='-1'></object></div><div class='ak-renderer-wrapper sc-dymIpo gEdAYa'><div></div><div class='sc-kXeGPI fIPKnQ'><div class='ak-renderer-document'><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div class='text-fragment' data-testid='text-fragment'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div class='ak-renderer-wrapper sc-dymIpo gEdAYa'><div></div><div class='sc-kXeGPI fIPKnQ'><div class='ak-renderer-document'><p data-renderer-start-pos='0'><strong>Which user management experience do you have? </strong></p><p data-renderer-start-pos='48'>To check, go to your organization at <a class='sc-eIHaNI fVLHZh' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a> and select <strong>Directory</strong>. If the <strong>Users</strong> and <strong>Groups</strong> lists are found here, then you are using the centralized<strong> </strong>user management. <a class='sc-eIHaNI fVLHZh' href='https://community.atlassian.com/t5/Atlassian-Access-articles/User-management-for-cloud-admins-just-got-easier/ba-p/1576592' title='https://community.atlassian.com/t5/Atlassian-Access-articles/User-management-for-cloud-admins-just-got-easier/ba-p/1576592'>Learn more about the centralized user management</a> </p></div></div></div></div></div></div><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div class='text-fragment' data-testid='text-fragment'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div class='ak-renderer-wrapper sc-dymIpo gEdAYa'><div></div><div class='sc-kXeGPI fIPKnQ'><div class='ak-renderer-document'><div class='pm-table-container ' data-layout='default' style='width:inherit'><div class='pm-table-wrapper'><table data-number-column='false'><tbody><tr><td rowspan='1' colSpan='1'><p data-renderer-start-pos='0'><strong>Original </strong></p></td><td rowspan='1' colSpan='1'><p data-renderer-start-pos='13'><strong>Centralized </strong></p></td></tr><tr><td rowspan='1' colSpan='1'><p data-renderer-start-pos='31'>As a site administrator or organization admin, <strong>Users</strong> is found under <strong>Product site</strong>. </p><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div style='text-align:center'><img style='max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px' src='//images.ctfassets.net/zsv3d0ugroxu/7AevASHr0yJp0LZaXGBoxP/050831dc5ca1e93f856af1d68d33626c/old-user-management-experience_resized.png' alt='Original user management png'></div></div></div></td><td rowspan='1' colSpan='1'><p data-renderer-start-pos='118'>As an organization admin, <strong>Users</strong> is found under <strong>Directory </strong>tab.</p><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div style='text-align:center'><img style='max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px' src='//images.ctfassets.net/zsv3d0ugroxu/3ZO4fm5kzHU2GqRPapsy4A/ccb8ac39f53f83d7dcfddbaeb70cedf7/New-user-management_resized.png' alt='Centralized user management png'></div></div></div></td></tr></tbody></table></div></div><p data-renderer-start-pos='188'>聽</p></div></div></div></div></div></div><p data-renderer-start-pos='2'>Jump to the</p><ul class='ak-ul'><li><p data-renderer-start-pos='15'><a class='sc-eIHaNI fVLHZh' href='https://support.atlassian.com/user-management/docs/give-users-access-to-products#Centralized-user-management-content' title='https://support.atlassian.com/user-management/docs/give-users-access-to-products#Centralized-user-management-content'>Centralized user management content</a></p></li><li><p data-renderer-start-pos='54'><a class='sc-eIHaNI fVLHZh' href='https://support.atlassian.com/user-management/docs/give-users-access-to-products#Original-user-management-content' title='https://support.atlassian.com/user-management/docs/give-users-access-to-products#Original-user-management-content'>Original user management content</a></p></li></ul><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div class='text-fragment' data-testid='text-fragment'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div class='ak-renderer-wrapper sc-dymIpo gEdAYa'><div></div><div class='sc-kXeGPI fIPKnQ'><div class='ak-renderer-document'><hr><h2 id='Centralized-user-management-content'>Centralized user management content</h2></div></div></div></div></div></div><p data-renderer-start-pos='93'>As an organization admin or user access admin, you can assign users in your organization a product role or add users to groups to manage access to your products.</p><div style='background:#DEEBFF' class='ak-editor-panel' data-panel-type='info'><span style='color:#0052CC' class='ak-editor-panel__icon'><span class='sc-bnXvFD jjYaPd' role='img' aria-label='Panel info'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><path d='M12 20a8 8 0 1 1 0-16 8 8 0 0 1 0 16zm0-8.5a1 1 0 0 0-1 1V15a1 1 0 0 0 2 0v-2.5a1 1 0 0 0-1-1zm0-1.125a1.375 1.375 0 1 0 0-2.75 1.375 1.375 0 0 0 0 2.75z' fill='currentColor' fill-rule='evenodd'></path></svg></span></span><div class='ak-editor-panel__content'><p data-renderer-start-pos='256'>Jira Service Management customers are users that don鈥檛 consume any of your products paid for users. Because Jira Service Management customers aren鈥檛 licensed users, you can't give Jira Service Management customers access to products, regardless of your default product access settings. For more details about Jira Service Management customers, see <span><a href='https://support.atlassian.com/jira-service-management-cloud/docs/set-up-service-project-users-to-work-on-requests/' data-testid='sac-link-extension' target='_blank' rel='noopener noreferrer'>Set up service project users to work on requests</a></span>.</p></div></div><h2 id='Give-new-users-access-to-products'>Give new users access to products</h2><p data-renderer-start-pos='645'>First, you need to invite new users to your organization. Once you have invited a user you can assign roles that give users access to your products. <a class='sc-eIHaNI fVLHZh' href='https://support.atlassian.com/user-management/docs/invite-a-user/' title='https://support.atlassian.com/user-management/docs/invite-a-user/'>Learn how to invite users</a> </p><p data-renderer-start-pos='822'>You can also configure your settings to <a class='sc-eIHaNI fVLHZh' href='https://support.atlassian.com/user-management/docs/control-how-users-get-access-to-products/' title='https://support.atlassian.com/user-management/docs/control-how-users-get-access-to-products/'>control how users get access to your products</a> when they first join.</p><h2 id='Give-existing-users-access-to-products'>Give existing users access to products</h2><p data-renderer-start-pos='971'>Organization admins can give existing users access to a product. User access admins can only give existing users access to products they administer. This means if a product's default group also includes products they don鈥檛 administer, a user access admin won't be able to give an existing user access to that product.</p><div class='pm-table-container ' data-layout='default' style='width:inherit'><div class='pm-table-wrapper'><table data-number-column='false'><tbody><tr><td rowspan='1' colSpan='1'><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div class='text-fragment' data-testid='text-fragment'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div class='ak-renderer-wrapper sc-dymIpo gEdAYa'><div></div><div class='sc-kXeGPI fIPKnQ'><div class='ak-renderer-document'><p data-renderer-start-pos='0'><span><span><span role='presentation'><span class='icon-extension' data-testid='icon' style='white-space:normal'><span class='Icon__IconWrapper-dyhwwi-0 dqqHMN'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><g fill='currentColor' fill-rule='evenodd'><path d='M6 14c0-1.105.902-2 2.009-2h7.982c1.11 0 2.009.894 2.009 2.006v4.44c0 3.405-12 3.405-12 0V14z'></path><circle cx='12' cy='7' r='4'></circle></g></svg></span></span></span></span></span><strong>Who can do this?</strong></p><ul class='ak-ul'><li><p data-renderer-start-pos='19'>Organization admins</p></li><li><p data-renderer-start-pos='42'>User access admins</p></li></ul></div></div></div></div></div></div></td></tr></tbody></table></div></div><p data-renderer-start-pos='1297'>To give one user access to a product:</p><ol class='ak-ol'><li><p data-renderer-start-pos='1336'><span><span class='text-fragment' data-testid='inline-text-fragment'><span>Go to <a class='sc-eIHaNI fVLHZh' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. Select your organization if you have more than one.</span></span></span></p></li><li><p data-renderer-start-pos='1341'><span><span class='text-fragment' data-testid='inline-text-fragment'><span>Select <strong>Directory</strong> > <strong>Users</strong>.</span></span></span></p></li><li><p data-renderer-start-pos='1346'>Select a user.</p></li><li><p data-renderer-start-pos='1364'>Select聽<strong>Grant access聽</strong>to view a list of products the user doesn鈥檛 have access to.</p></li><li><p data-renderer-start-pos='1447'>From the聽<strong>Product roles</strong>聽dropdown for a聽<strong>Product</strong>, select a product role.</p></li><li><p data-renderer-start-pos='1520'>Select聽<strong>Grant access</strong>.</p></li></ol><p data-renderer-start-pos='1546'>If you can鈥檛 see the product from <strong>Grant access</strong>, the user may already hold a role for that product. Check the user鈥檚 <strong>Product access</strong> and assign the role using the dropdown next to the product. </p><p data-renderer-start-pos='1739'>To give product access to more than one user, add them to a new or existing group.</p><p data-renderer-start-pos='1823'><a class='sc-eIHaNI fVLHZh' href='https://support.atlassian.com/user-management/docs/create-groups/' title='https://support.atlassian.com/user-management/docs/create-groups/'>Learn how to create groups</a></p><div class='pm-table-container ' data-layout='default' style='width:inherit'><div class='pm-table-wrapper'><table data-number-column='false'><tbody><tr><td rowspan='1' colSpan='1'><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div class='text-fragment' data-testid='text-fragment'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div class='ak-renderer-wrapper sc-dymIpo gEdAYa'><div></div><div class='sc-kXeGPI fIPKnQ'><div class='ak-renderer-document'><p data-renderer-start-pos='0'><span><span><span role='presentation'><span class='icon-extension' data-testid='icon' style='white-space:normal'><span class='Icon__IconWrapper-dyhwwi-0 dqqHMN'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><g fill='currentColor' fill-rule='evenodd'><path d='M6 14c0-1.105.902-2 2.009-2h7.982c1.11 0 2.009.894 2.009 2.006v4.44c0 3.405-12 3.405-12 0V14z'></path><circle cx='12' cy='7' r='4'></circle></g></svg></span></span></span></span></span><strong>Who can do this?</strong></p><ul class='ak-ul'><li><p data-renderer-start-pos='19'>Organization admins</p></li><li><p data-renderer-start-pos='42'>User access admins</p></li></ul></div></div></div></div></div></div></td></tr></tbody></table></div></div><p data-renderer-start-pos='1858'>To give users in a group access to a product:</p><ol class='ak-ol'><li><p data-renderer-start-pos='1905'><span><span class='text-fragment' data-testid='inline-text-fragment'><span>Go to <a class='sc-eIHaNI fVLHZh' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. Select your organization if you have more than one.</span></span></span></p></li><li><p data-renderer-start-pos='1910'><span><span class='text-fragment' data-testid='inline-text-fragment'><span>Select <strong>Products</strong></span></span></span> from the header.</p></li><li><p data-renderer-start-pos='1932'>For the product you want users to access, select <strong>Manage Product.</strong></p></li><li><p data-renderer-start-pos='2000'>From the product details page, select聽<strong>Add groups </strong>at the top of the page. Search and select the group you want to add, choose a product role, then select聽<strong>Add</strong>.<br>This will grant product access to all the users within that group.</p></li></ol><div class='pm-table-container ' data-layout='default' style='width:inherit'><div class='pm-table-wrapper'><table data-number-column='false'><tbody><tr><td rowspan='1' colSpan='1'><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div class='text-fragment' data-testid='text-fragment'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div class='ak-renderer-wrapper sc-dymIpo gEdAYa'><div></div><div class='sc-kXeGPI fIPKnQ'><div class='ak-renderer-document'><p data-renderer-start-pos='0'><span><span><span role='presentation'><span class='icon-extension' data-testid='icon' style='white-space:normal'><span class='Icon__IconWrapper-dyhwwi-0 dqqHMN'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><g fill='currentColor' fill-rule='evenodd'><path d='M6 14c0-1.105.902-2 2.009-2h7.982c1.11 0 2.009.894 2.009 2.006v4.44c0 3.405-12 3.405-12 0V14z'></path><circle cx='12' cy='7' r='4'></circle></g></svg></span></span></span></span></span><strong>Who can do this?</strong></p><ul class='ak-ul'><li><p data-renderer-start-pos='19'>Organization admins</p></li><li><p data-renderer-start-pos='42'>User access admins</p></li></ul></div></div></div></div></div></div></td></tr></tbody></table></div></div><p data-renderer-start-pos='2237'>To give users in a group access to multiple products:</p><ol class='ak-ol'><li><p data-renderer-start-pos='2292'><span><span class='text-fragment' data-testid='inline-text-fragment'><span>Go to <a class='sc-eIHaNI fVLHZh' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. Select your organization if you have more than one.</span></span></span></p></li><li><p data-renderer-start-pos='2297'><span><span class='text-fragment' data-testid='inline-text-fragment'><span>Select <strong>Directory</strong> > <strong>Groups</strong>.</span></span></span></p></li><li><p data-renderer-start-pos='2302'>Select the group you want to grant access to.</p></li><li><p data-renderer-start-pos='2351'>In the <strong>Group product access</strong> table, select <strong>Add product</strong>.</p></li><li><p data-renderer-start-pos='2409'>Select the products and the product roles you want to add, then select <strong>Add</strong>.</p></li></ol><div style='background:#DEEBFF' class='ak-editor-panel' data-panel-type='info'><span style='color:#0052CC' class='ak-editor-panel__icon'><span class='sc-bnXvFD jjYaPd' role='img' aria-label='Panel info'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><path d='M12 20a8 8 0 1 1 0-16 8 8 0 0 1 0 16zm0-8.5a1 1 0 0 0-1 1V15a1 1 0 0 0 2 0v-2.5a1 1 0 0 0-1-1zm0-1.125a1.375 1.375 0 1 0 0-2.75 1.375 1.375 0 0 0 0 2.75z' fill='currentColor' fill-rule='evenodd'></path></svg></span></span><div class='ak-editor-panel__content'><p data-renderer-start-pos='2490'>You can also give anonymous users (people who haven't logged in) access to your products. Anonymous users don't count towards your plan. For details about giving anonymous users access:</p><ul class='ak-ul'><li><p data-renderer-start-pos='2677'>In Confluence, see <span><a href='https://support.atlassian.com/confluence-cloud/docs/manage-global-permissions/' data-testid='sac-link-extension' target='_blank' rel='noopener noreferrer'>Manage global permissions</a></span></p></li><li><p data-renderer-start-pos='2701'>In Jira Service Management, see <span><a href='https://support.atlassian.com/jira-service-management-cloud/docs/customer-permissions-for-your-service-project-and-jira-site/' data-testid='sac-link-extension' target='_blank' rel='noopener noreferrer'>Permissions for your service project and Jira site</a></span> </p></li><li><p data-renderer-start-pos='2739'>In other Jira products, see <span><a href='https://support.atlassian.com/jira-cloud-administration/docs/allow-anonymous-access-to-projects/' data-testid='sac-link-extension' target='_blank' rel='noopener noreferrer'>Allow anonymous access to projects</a></span> </p></li></ul></div></div><h2 id='Make-users-product-admins'>Make users product admins</h2><p data-renderer-start-pos='2804'>You can <a class='sc-eIHaNI fVLHZh' href='https://support.atlassian.com/user-management/docs/give-users-admin-permissions/' title='https://support.atlassian.com/user-management/docs/give-users-admin-permissions/'>assign a product admin role to a user</a> or <a class='sc-eIHaNI fVLHZh' href='https://support.atlassian.com/user-management/docs/create-and-update-groups/' title='https://support.atlassian.com/user-management/docs/create-and-update-groups/'>add multiple users to a group</a> that assigns an admin role. </p><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div class='text-fragment' data-testid='text-fragment'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div class='ak-renderer-wrapper sc-dymIpo gEdAYa'><div></div><div class='sc-kXeGPI fIPKnQ'><div class='ak-renderer-document'><hr><h2 id='Original-user-management-content'>Original user management content</h2></div></div></div></div></div></div><p data-renderer-start-pos='2914'>Product access settings let you control which people have access to which products when they signup or afterwards.</p><div style='background:#DEEBFF' class='ak-editor-panel' data-panel-type='info'><span style='color:#0052CC' class='ak-editor-panel__icon'><span class='sc-bnXvFD jjYaPd' role='img' aria-label='Panel info'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><path d='M12 20a8 8 0 1 1 0-16 8 8 0 0 1 0 16zm0-8.5a1 1 0 0 0-1 1V15a1 1 0 0 0 2 0v-2.5a1 1 0 0 0-1-1zm0-1.125a1.375 1.375 0 1 0 0-2.75 1.375 1.375 0 0 0 0 2.75z' fill='currentColor' fill-rule='evenodd'></path></svg></span></span><div class='ak-editor-panel__content'><p data-renderer-start-pos='3030'>Jira Service Management customers are users that don鈥檛 consume any of your plan鈥檚 users. Because Jira Service Management customers aren鈥檛 licensed users, you can't give Jira Service Management customers access to products, regardless of your default product access settings. For more details about Jira Service Management customers, see <span><a href='https://support.atlassian.com/jira-service-management-cloud/docs/set-up-service-project-users-to-work-on-requests/' data-testid='sac-link-extension' target='_blank' rel='noopener noreferrer'>Set up service project users to work on requests</a></span>.</p></div></div><div class='pm-table-container ' data-layout='default' style='width:inherit'><div class='pm-table-wrapper'><table data-number-column='false'><tbody><tr><td rowspan='1' colSpan='1'><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div class='text-fragment' data-testid='text-fragment'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div class='ak-renderer-wrapper sc-dymIpo gEdAYa'><div></div><div class='sc-kXeGPI fIPKnQ'><div class='ak-renderer-document'><h4 id='inlineExtension'><span><span><span role='presentation'><span class='icon-extension' data-testid='icon' style='white-space:normal'><span class='Icon__IconWrapper-dyhwwi-0 dqqHMN'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><g fill='currentColor' fill-rule='evenodd'><path d='M6 14c0-1.105.902-2 2.009-2h7.982c1.11 0 2.009.894 2.009 2.006v4.44c0 3.405-12 3.405-12 0V14z'></path><circle cx='12' cy='7' r='4'></circle></g></svg></span></span></span></span></span>Who can do this?</h4><ul class='ak-ul'><li><p data-renderer-start-pos='19'>Organization admins</p></li><li><p data-renderer-start-pos='42'>Site administrators</p></li></ul></div></div></div></div></div></div></td></tr></tbody></table></div></div><p data-renderer-start-pos='3380'>To update product access settings:</p><ol class='ak-ol'><li><p data-renderer-start-pos='3416'>Go to your site's <strong>Admin</strong> at <a class='sc-eIHaNI fVLHZh' href='http://admin.atlassian.com' title='http://admin.atlassian.com'>admin.atlassian.com</a>. If you're an admin for multiple sites or an organization admin, click the site's name and URL to open the <strong>Admin</strong> for that site.</p></li><li><p data-renderer-start-pos='3594'>Choose <strong>Product access</strong> on the left.</p></li></ol><h2 id='Give-existing-users-product-access'>Give existing users product access</h2><p data-renderer-start-pos='3670'>If you want to give one or more existing users access to a product, you can add them to new or existing groups.</p><div class='pm-table-container ' data-layout='default' style='width:inherit'><div class='pm-table-wrapper'><table data-number-column='false'><tbody><tr><td rowspan='1' colSpan='1'><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div class='text-fragment' data-testid='text-fragment'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div class='ak-renderer-wrapper sc-dymIpo gEdAYa'><div></div><div class='sc-kXeGPI fIPKnQ'><div class='ak-renderer-document'><h4 id='inlineExtension'><span><span><span role='presentation'><span class='icon-extension' data-testid='icon' style='white-space:normal'><span class='Icon__IconWrapper-dyhwwi-0 dqqHMN'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><g fill='currentColor' fill-rule='evenodd'><path d='M6 14c0-1.105.902-2 2.009-2h7.982c1.11 0 2.009.894 2.009 2.006v4.44c0 3.405-12 3.405-12 0V14z'></path><circle cx='12' cy='7' r='4'></circle></g></svg></span></span></span></span></span>Who can do this?</h4><ul class='ak-ul'><li><p data-renderer-start-pos='19'>Organization admins</p></li><li><p data-renderer-start-pos='42'>Site administrators</p></li></ul></div></div></div></div></div></div></td></tr></tbody></table></div></div><p data-renderer-start-pos='3790'>To give users in a group product access:</p><ol class='ak-ol'><li><p data-renderer-start-pos='3832'>If your group doesn鈥檛 exist yet, create a group.</p></li><li><p data-renderer-start-pos='3884'>Under the product name, click <strong>Add group</strong>, search and select the group you want to add, and click <strong>Add</strong>.</p></li></ol><p data-renderer-start-pos='3990'><a class='sc-eIHaNI fVLHZh' href='https://support.atlassian.com/user-management/docs/create-groups/' title='https://support.atlassian.com/user-management/docs/create-groups/'>Learn how to create groups</a></p><div class='pm-table-container ' data-layout='default' style='width:inherit'><div class='pm-table-wrapper'><table data-number-column='false'><tbody><tr><td rowspan='1' colSpan='1'><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div class='text-fragment' data-testid='text-fragment'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div class='ak-renderer-wrapper sc-dymIpo gEdAYa'><div></div><div class='sc-kXeGPI fIPKnQ'><div class='ak-renderer-document'><h4 id='inlineExtension'><span><span><span role='presentation'><span class='icon-extension' data-testid='icon' style='white-space:normal'><span class='Icon__IconWrapper-dyhwwi-0 dqqHMN'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><g fill='currentColor' fill-rule='evenodd'><path d='M6 14c0-1.105.902-2 2.009-2h7.982c1.11 0 2.009.894 2.009 2.006v4.44c0 3.405-12 3.405-12 0V14z'></path><circle cx='12' cy='7' r='4'></circle></g></svg></span></span></span></span></span>Who can do this?</h4><ul class='ak-ul'><li><p data-renderer-start-pos='19'>Organization admins</p></li><li><p data-renderer-start-pos='42'>Site administrators</p></li></ul></div></div></div></div></div></div></td></tr></tbody></table></div></div><p data-renderer-start-pos='4025'>To give one user product access:</p><ol class='ak-ol'><li><p data-renderer-start-pos='4059'>Under the product name, determine the group where you want to add the user. If you aren鈥檛 sure, select the group with the <strong>Default access group</strong> lozenge.</p></li><li><p data-renderer-start-pos='4214'>Select <strong>Show group鈥檚 details</strong> from the dropdown for the group where you want to add the users.</p></li><li><p data-renderer-start-pos='4310'>Click <strong>Add members</strong>, search and select the people you want to add, and click <strong>Add</strong>.</p></li></ol><div style='background:#DEEBFF' class='ak-editor-panel' data-panel-type='info'><span style='color:#0052CC' class='ak-editor-panel__icon'><span class='sc-bnXvFD jjYaPd' role='img' aria-label='Panel info'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><path d='M12 20a8 8 0 1 1 0-16 8 8 0 0 1 0 16zm0-8.5a1 1 0 0 0-1 1V15a1 1 0 0 0 2 0v-2.5a1 1 0 0 0-1-1zm0-1.125a1.375 1.375 0 1 0 0-2.75 1.375 1.375 0 0 0 0 2.75z' fill='currentColor' fill-rule='evenodd'></path></svg></span></span><div class='ak-editor-panel__content'><p data-renderer-start-pos='4395'>You can also give anonymous users (people who haven't logged in) access to your products. Anonymous users don't count towards your plan. For details about giving anonymous users access:</p><ul class='ak-ul'><li><p data-renderer-start-pos='4582'>In Confluence, see <span><a href='https://support.atlassian.com/confluence-cloud/docs/manage-global-permissions/' data-testid='sac-link-extension' target='_blank' rel='noopener noreferrer'>Manage global permissions</a></span></p></li><li><p data-renderer-start-pos='4606'>In Jira Service Management, see <span><a href='https://support.atlassian.com/jira-service-management-cloud/docs/customer-permissions-for-your-service-project-and-jira-site/' data-testid='sac-link-extension' target='_blank' rel='noopener noreferrer'>Permissions for your service project and Jira site</a></span> </p></li><li><p data-renderer-start-pos='4644'>In other Jira products, see <span><a href='https://support.atlassian.com/jira-cloud-administration/docs/allow-anonymous-access-to-projects/' data-testid='sac-link-extension' target='_blank' rel='noopener noreferrer'>Allow anonymous access to projects</a></span> </p></li></ul></div></div><h2 id='Give-new-users-product-access'>Give new users product access</h2><p data-renderer-start-pos='4713'>When you <a class='sc-eIHaNI fVLHZh' href='https://support.atlassian.com/user-management/docs/invite-a-user/' title='https://support.atlassian.com/user-management/docs/invite-a-user/'>invite a user </a>you can assign them a product role or configure your settings to <a class='sc-eIHaNI fVLHZh' href='https://support.atlassian.com/user-management/docs/control-how-users-get-access-to-products/' title='https://support.atlassian.com/user-management/docs/control-how-users-get-access-to-products/'>control how users get access to your products</a>. </p><h2 id='Give-users-product-admin-permissions'>Give users product admin permissions</h2><p data-renderer-start-pos='4888'>You can <a class='sc-eIHaNI fVLHZh' href='https://support.atlassian.com/user-management/docs/give-users-admin-permissions/' title='https://support.atlassian.com/user-management/docs/give-users-admin-permissions/'>give a user product admin permissions</a> or <a class='sc-eIHaNI fVLHZh' href='https://support.atlassian.com/user-management/docs/edit-a-group/' title='https://support.atlassian.com/user-management/docs/edit-a-group/'>add users to a group</a> that gives site and product admin permissions. </p><p data-renderer-start-pos='5007'>聽</p></div></div></div></div></div><div data-testid="feedback_buttons" class="feedback"><p class="feedback__question-text">Was this helpful?</p><button class="feedback__yes-button sc-jKJlTe dnzyaD" spacing="default" type="button"><span style="align-self:center;display:inline-flex;flex-wrap:nowrap;max-width:100%;position:relative"><span style="align-items:center;align-self:center;flex:1 1 auto;margin:0 4px;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;transition:opacity 0.3s;opacity:1">Yes</span></span></button><div 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