CINXE.COM

<!DOCTYPE html>  <html class="content-platform-support" lang="en-US" itemscope> <head> <title>Migrate a portal-only customer to Atlassian account | Atlassian Support</title>   <script src="https://atl-onetrust-wrapper.atlassian.com/assets/atl-onetrust-wrapper.min.js" type="text/javascript" data-domain="266b339b-197a-46d0-a605-808d1b1feb41" data-test="false" data-geofence="false" data-sync="true" ></script>  <script> window.sentryOnLoad = function () { console.log('Initializing Sentry...'); Sentry.init({ release: 'a2b17584df699a8dea16f0d197bb8573773aea89', environment: 'production', }); console.log("Sentry is initialized for 'production' environment and 'a2b17584df699a8dea16f0d197bb8573773aea89' release."); }; </script> <script src="https://js.sentry-cdn.com/58cc8f6260224318b0e9c5e635d9dbf4.min.js" crossorigin="anonymous" data-lazy="no"></script> <script> // These are the env variables that the frontend needs window.contentfulSpaceId = "zsv3d0ugroxu"; window.CCG_DETAILS_URL = "https://support.atlassian.com/gateway/api/customer-context/customer/details"; window.CONTENTFUL_ENV = "master"; window.LOGOUT_URL = "https://id.atlassian.com/logout"; window.CONTACT_FORMS_MANIFEST = "https://support-form-app-ui.prod-east.frontend.public.atl-paas.net/assets/asset-manifest.json"; window.SEGMENT_KEY = "ycih1ygfsk"; window.LD_CLIENT_SDK_KEY = "5d2416de0d7d7c0763fc77c5"; window.BANNERMAN_MANIFEST = "https://bannerman.us-east-1.prod.public.atl-paas.net/asset-manifest.json"; window.SAC_CST_TOKEN_COOKIE_NAME = "cloud.session.token"; window.SAC_OIDC_TOKEN_COOKIE_NAME = "sac_oidc_token"; window.SAC_BASE_URL = "https://support.atlassian.com"; window.CSM_CHAT_WIDGET_BASE_URL = "https://jcs-chat-widget.atlassian.com"; window.MY_REQUESTS_APP_MANIFEST_URL = "https://customer-support-portal.prod.atl-paas.net/asset-manifest.json"; window.CST_STATIC_FORMS_URL = "https://support-forms.atlassian.com"; window.CST_STATIC_FORMS_MANIFEST_URL = "https://support-forms.atlassian.com/asset-manifest.json"; window.ID_AUTH_URL = "https://id.atlassian.com"; window.CONFLUENCE_URL = "https://confluence.atlassian.com"; window.GRAPHQL_URL = "http://graphql-gateway.mesh:20019" window.STATSIG_CLIENT_API_KEY = "659383a9-602f-4a53-a80e-f8882b294b80" window.MICROS_ENVTYPE = "prod" window.CSP_REQUESTS_APP_MANIFEST_URL_BIFROST = "https://csp-mono-repo-ui.prod-east.frontend.public.atl-paas.net/assets/asset-manifest.json" window.__APP_INITIAL_STATE__ = /* <sl:translate_generic_json> */ { sl_translate: "title, description, shortDescription, sacHomeDescription, productSupportHomeDescription, sectionOverview, shortTitle, topicTitle, buttonText, linkLabel, productBlurb, tagline, subhead, metaDescription, supportTitle, internalTitle", entry: {"id":"1MhAM08TqyotAIB9n8NYWN","lastPublished":"2024-06-11T18:26:10.649Z","firstPublishedAt":"2022-12-06T08:31:25.647Z","type":"topic","topicType":"Procedure","topicTitle":"Migrate a portal-only customer to Atlassian account","description":"Learn how to migrate a customer from a portal-only account to Atlassian account.","metaDescription":"Learn how to migrate a Jira Service Management portal-only customer to Atlassian account.","publishTo":["support.atlassian.com (SAC)"],"ownershipTeam":null,"featuredVideo":null,"taxonomyUserRoleRef":[],"body":"<div class='adf__content'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div style='position:absolute;height:0;width:100%'><object data='about:blank' type='text/html' style='position:absolute;height:0;width:100%' aria-hidden='true' tabindex='-1'></object></div><div class='ak-renderer-wrapper sc-dymIpo gEdAYa'><div></div><div class='sc-kXeGPI fIPKnQ'><div class='ak-renderer-document'><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div class='text-fragment' data-testid='text-fragment'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div class='ak-renderer-wrapper sc-dymIpo gEdAYa'><div></div><div class='sc-kXeGPI fIPKnQ'><div class='ak-renderer-document'><p data-renderer-start-pos='0'><strong>Which user management experience do you have? </strong></p><p data-renderer-start-pos='48'>To check, go to your organization at <a class='sc-eIHaNI fVLHZh' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a> and select <strong>Directory</strong>. If the <strong>Users</strong> and <strong>Groups</strong> lists are found here, then you are using the centralized<strong> </strong>user management. <a class='sc-eIHaNI fVLHZh' href='https://community.atlassian.com/t5/Atlassian-Access-articles/User-management-for-cloud-admins-just-got-easier/ba-p/1576592' title='https://community.atlassian.com/t5/Atlassian-Access-articles/User-management-for-cloud-admins-just-got-easier/ba-p/1576592'>Learn more about the centralized user management</a> </p></div></div></div></div></div></div><p data-renderer-start-pos='1'><em>We’ll note these changes in the support documentation below</em>.</p><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div class='text-fragment' data-testid='text-fragment'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div class='ak-renderer-wrapper sc-dymIpo gEdAYa'><div></div><div class='sc-kXeGPI fIPKnQ'><div class='ak-renderer-document'><div class='pm-table-container ' data-layout='default' style='width:inherit'><div class='pm-table-wrapper'><table data-number-column='false'><tbody><tr><td rowspan='1' colSpan='1'><p data-renderer-start-pos='0'><strong>Original </strong></p></td><td rowspan='1' colSpan='1'><p data-renderer-start-pos='13'><strong>Centralized </strong></p></td></tr><tr><td rowspan='1' colSpan='1'><p data-renderer-start-pos='31'>As a site administrator or organization admin, <strong>Users</strong> is found under <strong>Product site</strong>. </p><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div style='text-align:center'><img style='max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px' src='//images.ctfassets.net/zsv3d0ugroxu/7AevASHr0yJp0LZaXGBoxP/050831dc5ca1e93f856af1d68d33626c/old-user-management-experience_resized.png' alt='Original user management png'></div></div></div></td><td rowspan='1' colSpan='1'><p data-renderer-start-pos='118'>As an organization admin, <strong>Users</strong> is found under <strong>Directory </strong>tab.</p><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div style='text-align:center'><img style='max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px' src='//images.ctfassets.net/zsv3d0ugroxu/3ZO4fm5kzHU2GqRPapsy4A/ccb8ac39f53f83d7dcfddbaeb70cedf7/New-user-management_resized.png' alt='Centralized user management png'></div></div></div></td></tr></tbody></table></div></div><p data-renderer-start-pos='188'> </p></div></div></div></div></div></div><p data-renderer-start-pos='64'>Customers with portal-only accounts have limited access to Jira Service Management features as they can only access the portals, raise help requests, and view knowledge base articles. In some cases, your team may want to collaborate with a customer in your Atlassian cloud products or if the customer needs product access, they need to have Atlassian accounts.</p><p data-renderer-start-pos='426'><strong>To migrate a portal-only customer to an Atlassian account:</strong></p><p data-renderer-start-pos='486'><span><span class='text-fragment' data-testid='inline-text-fragment'><span><em>This procedure is different depending on your user management experience.</em></span></span></span></p><p data-renderer-start-pos='489'>If you have the centralized user management:</p><div class='pm-table-container ' data-layout='default' style='width:inherit'><div class='pm-table-wrapper'><table data-number-column='false'><tbody><tr><td rowspan='1' colSpan='1'><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div class='text-fragment' data-testid='text-fragment'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div class='ak-renderer-wrapper sc-dymIpo gEdAYa'><div></div><div class='sc-kXeGPI fIPKnQ'><div class='ak-renderer-document'><p data-renderer-start-pos='0'><span><span><span role='presentation'><span class='icon-extension' data-testid='icon' style='white-space:normal'><span class='Icon__IconWrapper-dyhwwi-0 dqqHMN'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><g fill='currentColor' fill-rule='evenodd'><path d='M6 14c0-1.105.902-2 2.009-2h7.982c1.11 0 2.009.894 2.009 2.006v4.44c0 3.405-12 3.405-12 0V14z'></path><circle cx='12' cy='7' r='4'></circle></g></svg></span></span></span></span></span><strong>Who can do this?</strong></p><ul class='ak-ul'><li><p data-renderer-start-pos='19'>Organization admins</p></li></ul></div></div></div></div></div></div></td></tr></tbody></table></div></div><ol class='ak-ol'><li><p data-renderer-start-pos='542'>Go to <a class='sc-eIHaNI fVLHZh' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. Select your organization if you have more than one.</p></li><li><p data-renderer-start-pos='624'>Select <strong>Products</strong> from the header.</p></li><li><p data-renderer-start-pos='660'>Under <strong>Sites and products</strong>, select the site that contains Jira Service Management.</p></li><li><p data-renderer-start-pos='744'>Under the <strong>Jira Service Management </strong>section on the nav bar,<strong> </strong>select<strong> Portal customers</strong>.</p></li><li><p data-renderer-start-pos='830'>Next to the customer you want to migrate, select > <strong>Migrate to Atlassian account</strong>.</p></li><li><p data-renderer-start-pos='914'>Select <strong>Migrate </strong>to confirm.</p></li></ol><p data-renderer-start-pos='946'>If you have the original user management:</p><div class='pm-table-container ' data-layout='default' style='width:inherit'><div class='pm-table-wrapper'><table data-number-column='false'><tbody><tr><td rowspan='1' colSpan='1'><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div class='text-fragment' data-testid='text-fragment'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div class='ak-renderer-wrapper sc-dymIpo gEdAYa'><div></div><div class='sc-kXeGPI fIPKnQ'><div class='ak-renderer-document'><h4 id='inlineExtension'><span><span><span role='presentation'><span class='icon-extension' data-testid='icon' style='white-space:normal'><span class='Icon__IconWrapper-dyhwwi-0 dqqHMN'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><g fill='currentColor' fill-rule='evenodd'><path d='M6 14c0-1.105.902-2 2.009-2h7.982c1.11 0 2.009.894 2.009 2.006v4.44c0 3.405-12 3.405-12 0V14z'></path><circle cx='12' cy='7' r='4'></circle></g></svg></span></span></span></span></span>Who can do this?</h4><ul class='ak-ul'><li><p data-renderer-start-pos='19'>Organization admins</p></li><li><p data-renderer-start-pos='42'>Site administrators</p></li></ul></div></div></div></div></div></div></td></tr></tbody></table></div></div><ol class='ak-ol'><li><p data-renderer-start-pos='996'>Go to your site's <strong>Admin</strong> at <a class='sc-eIHaNI fVLHZh' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. If you're an admin for multiple sites or an organization admin, click the site's name and URL to open the <strong>Admin</strong> for that site.</p></li><li><p data-renderer-start-pos='1174'>Select <strong>Jira Service Management</strong>.</p></li><li><p data-renderer-start-pos='1209'>From the customer you want to migrate, select <span><span><span role='presentation'><span class='icon-extension' data-testid='icon' style='white-space:normal'><span class='Icon__IconWrapper-dyhwwi-0 dqqHMN'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><g fill='currentColor' fill-rule='evenodd'><circle cx='5' cy='12' r='2'></circle><circle cx='12' cy='12' r='2'></circle><circle cx='19' cy='12' r='2'></circle></g></svg></span></span></span></span></span> (more option) > <strong>Migrate to Atlassian account</strong>.</p></li></ol><p data-renderer-start-pos='1308'>Newly migrated customers must log in using their Atlassian account credentials after you migrate them. If they have a new Atlassian account, they need to verify their email address.</p><p data-renderer-start-pos='1491'>When you migrate a customer to an Atlassian account, we do the following:</p><ul class='ak-ul'><li><p data-renderer-start-pos='1566'>deactivate their portal-only profile </p></li><li><p data-renderer-start-pos='1607'>migrate important data, such as their requests, to a new Atlassian account</p></li><li><p data-renderer-start-pos='1685'>assign a new user key to the Atlassian account</p></li><li><p data-renderer-start-pos='1735'>assign the ‘Customer’ product role</p></li><li><p data-renderer-start-pos='1773'>add to the ‘ jira-servicemanagement-customers-<workspace-name>’ group with no default product access</p></li></ul><p data-renderer-start-pos='1879'>The migration process can take up to 10 minutes. When done, the old portal-only profile still displays as <strong>Inactive</strong>, but you can’t un-migrate it.</p><div style='background:#DEEBFF' class='ak-editor-panel' data-panel-type='info'><span style='color:#0052CC' class='ak-editor-panel__icon'><span class='sc-bnXvFD jjYaPd' role='img' aria-label='Panel info'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><path d='M12 20a8 8 0 1 1 0-16 8 8 0 0 1 0 16zm0-8.5a1 1 0 0 0-1 1V15a1 1 0 0 0 2 0v-2.5a1 1 0 0 0-1-1zm0-1.125a1.375 1.375 0 1 0 0-2.75 1.375 1.375 0 0 0 0 2.75z' fill='currentColor' fill-rule='evenodd'></path></svg></span></span><div class='ak-editor-panel__content'><p data-renderer-start-pos='2025'>After migration, you can grant the user product access which will consume a corresponding product license. <a class='sc-eIHaNI fVLHZh' href='https://support.atlassian.com/user-management/docs/update-product-access-settings/' title='https://support.atlassian.com/user-management/docs/update-product-access-settings/'>Learn more about updating product access settings</a>.</p></div></div><h2 id='What-happens-if-a-portal-only-customer-is-invited-to-an-Atlassian-account'>What happens if a portal-only customer is invited to an Atlassian account?</h2><p data-renderer-start-pos='2262'>If a portal-only customer is invited to an Atlassian product, you'll see a note in their profile prompting you to migrate them to an Atlassian account. If you don't migrate the user, then they can't view requests they sent as a portal-only customer.</p><p data-renderer-start-pos='2513'>If you’d like a customer with an Atlassian account to have access to a site, you’ll need to enable site access.</p><p data-renderer-start-pos='2626'><span><span class='text-fragment' data-testid='inline-text-fragment'><span><em>This procedure is different depending on your user management experience.</em></span></span></span></p><p data-renderer-start-pos='2629'>To enable site access for the original user management:</p><ol class='ak-ol'><li><p data-renderer-start-pos='2686'>Navigate to<strong> Product ></strong> <strong>Users</strong> at <a class='sc-eIHaNI fVLHZh' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a></p></li><li><p data-renderer-start-pos='2740'>Select a user to navigate to <strong>User</strong> details page.</p></li><li><p data-renderer-start-pos='2791'>Turn on <strong>Has access on site.</strong></p></li></ol><p data-renderer-start-pos='2824'>To enable site access for the centralized user management:</p><ol class='ak-ol'><li><p data-renderer-start-pos='2884'>Go to <a class='sc-eIHaNI fVLHZh' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. Select your organization if you have more than one.</p></li><li><p data-renderer-start-pos='2966'>Select <strong>Directory</strong> > <strong>Users</strong>.</p></li><li><p data-renderer-start-pos='2995'>Find the user, then select their avatar or <strong>Show details</strong>.</p></li><li><p data-renderer-start-pos='3055'>Select <strong>Restore access</strong>.</p></li></ol></div></div></div></div>","cacLastModifiedContent":null,"collectionId":"2Iin50hz2UKNIL6yYPZ5Mj","collections":[{"id":"5qmGrfpxELUaR6jcxS9tDw","pageType":"Documentation","title":"Manage your organization’s Atlassian accounts","description":"Gain control over your employee's Atlassian accounts.","url":"/user-management/docs/manage-your-organizations-atlassian-accounts/"},{"id":"32ZX9psaxNclZhRi8O6fH4","pageType":"Documentation","title":"Manage product users","description":"Administer users who access your products, whether or not you can manage their accounts.","url":"/user-management/docs/manage-product-users/"},{"id":"1wyovUUDO7kpFCzVpBs3Br","pageType":"Documentation","title":"Manage role and product permissions","description":"Give people product access and admin roles for your Atlassian cloud products.","url":"/user-management/docs/manage-role-and-product-permissions/"},{"id":"2Iin50hz2UKNIL6yYPZ5Mj","pageType":"Documentation","title":"Manage Jira Service Management customer accounts","description":null,"url":"/user-management/docs/manage-accounts-for-jira-service-management-customers/"}],"confluencePageId":null,"context":{"id":"1evq30NXmWxA5D5s5OCFHY","type":"contextTheme","docsHomeSlug":"/user-management/resources/","icon":{},"deployment":"Not Applicable","hubName":"User management"},"isCACContent":false,"pageType":"Documentation","relatedAppReferences":[],"tableOfContents":[{"title":"What happens if a portal-only customer is invited to an Atlassian account?","id":"What-happens-if-a-portal-only-customer-is-invited-to-an-Atlassian-account"}],"topicSetId":"6WfY1ujAQIgQ2F7GXtNEgK","url":"/user-management/docs/migrate-a-portal-only-customer-to-atlassian-account/","versions":[],"bodyRenderedAdf":"<div class=\"adf__content\"><div style=\"position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden\"></div><div style=\"position:absolute;height:0;width:100%\"><object data=\"about:blank\" type=\"text/html\" style=\"position:absolute;height:0;width:100%\" aria-hidden=\"true\" tabindex=\"-1\"></object></div><div class=\"ak-renderer-wrapper sc-dymIpo gEdAYa\"><div></div><div class=\"sc-kXeGPI fIPKnQ\"><div class=\"ak-renderer-document\"><div class=\"ak-renderer-extension \" style=\"width:100%\" data-layout=\"default\"><div class=\"ak-renderer-extension-overflow-container\"><div class=\"text-fragment\" data-testid=\"text-fragment\"><div style=\"position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden\"></div><div class=\"ak-renderer-wrapper sc-dymIpo gEdAYa\"><div></div><div class=\"sc-kXeGPI fIPKnQ\"><div class=\"ak-renderer-document\"><p data-renderer-start-pos=\"0\"><strong>Which user management experience do you have? </strong></p><p data-renderer-start-pos=\"48\">To check, go to your organization at <a class=\"sc-eIHaNI fVLHZh\" href=\"http://admin.atlassian.com/\" title=\"http://admin.atlassian.com/\">admin.atlassian.com</a> and select <strong>Directory</strong>. If the <strong>Users</strong> and <strong>Groups</strong> lists are found here, then you are using the centralized<strong> </strong>user management. <a class=\"sc-eIHaNI fVLHZh\" href=\"https://community.atlassian.com/t5/Atlassian-Access-articles/User-management-for-cloud-admins-just-got-easier/ba-p/1576592\" title=\"https://community.atlassian.com/t5/Atlassian-Access-articles/User-management-for-cloud-admins-just-got-easier/ba-p/1576592\">Learn more about the centralized user management</a> </p></div></div></div></div></div></div><p data-renderer-start-pos=\"1\"><em>We’ll note these changes in the support documentation below</em>.</p><div class=\"ak-renderer-extension \" style=\"width:100%\" data-layout=\"default\"><div class=\"ak-renderer-extension-overflow-container\"><div class=\"text-fragment\" data-testid=\"text-fragment\"><div style=\"position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden\"></div><div class=\"ak-renderer-wrapper sc-dymIpo gEdAYa\"><div></div><div class=\"sc-kXeGPI fIPKnQ\"><div class=\"ak-renderer-document\"><div class=\"pm-table-container \" data-layout=\"default\" style=\"width:inherit\"><div class=\"pm-table-wrapper\"><table data-number-column=\"false\"><tbody><tr><td rowspan=\"1\" colSpan=\"1\"><p data-renderer-start-pos=\"0\"><strong>Original </strong></p></td><td rowspan=\"1\" colSpan=\"1\"><p data-renderer-start-pos=\"13\"><strong>Centralized </strong></p></td></tr><tr><td rowspan=\"1\" colSpan=\"1\"><p data-renderer-start-pos=\"31\">As a site administrator or organization admin, <strong>Users</strong> is found under <strong>Product site</strong>. </p><div class=\"ak-renderer-extension \" style=\"width:100%\" data-layout=\"default\"><div class=\"ak-renderer-extension-overflow-container\"><div style=\"text-align:center\"><img style=\"max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px\" src=\"//images.ctfassets.net/zsv3d0ugroxu/7AevASHr0yJp0LZaXGBoxP/050831dc5ca1e93f856af1d68d33626c/old-user-management-experience_resized.png\" alt=\"Original user management png\"/></div></div></div></td><td rowspan=\"1\" colSpan=\"1\"><p data-renderer-start-pos=\"118\">As an organization admin, <strong>Users</strong> is found under <strong>Directory </strong>tab.</p><div class=\"ak-renderer-extension \" style=\"width:100%\" data-layout=\"default\"><div class=\"ak-renderer-extension-overflow-container\"><div style=\"text-align:center\"><img style=\"max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px\" src=\"//images.ctfassets.net/zsv3d0ugroxu/3ZO4fm5kzHU2GqRPapsy4A/ccb8ac39f53f83d7dcfddbaeb70cedf7/New-user-management_resized.png\" alt=\"Centralized user management png\"/></div></div></div></td></tr></tbody></table></div></div><p data-renderer-start-pos=\"188\"> </p></div></div></div></div></div></div><p data-renderer-start-pos=\"64\">Customers with portal-only accounts have limited access to Jira Service Management features as they can only access the portals, raise help requests, and view knowledge base articles. In some cases, your team may want to collaborate with a customer in your Atlassian cloud products or if the customer needs product access, they need to have Atlassian accounts.</p><p data-renderer-start-pos=\"426\"><strong>To migrate a portal-only customer to an Atlassian account:</strong></p><p data-renderer-start-pos=\"486\"><span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span><em>This procedure is different depending on your user management experience.</em></span></span></span></p><p data-renderer-start-pos=\"489\">If you have the centralized user management:</p><div class=\"pm-table-container \" data-layout=\"default\" style=\"width:inherit\"><div class=\"pm-table-wrapper\"><table data-number-column=\"false\"><tbody><tr><td rowspan=\"1\" colSpan=\"1\"><div class=\"ak-renderer-extension \" style=\"width:100%\" data-layout=\"default\"><div class=\"ak-renderer-extension-overflow-container\"><div class=\"text-fragment\" data-testid=\"text-fragment\"><div style=\"position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden\"></div><div class=\"ak-renderer-wrapper sc-dymIpo gEdAYa\"><div></div><div class=\"sc-kXeGPI fIPKnQ\"><div class=\"ak-renderer-document\"><p data-renderer-start-pos=\"0\"><span><span><span role=\"presentation\"><span class=\"icon-extension\" data-testid=\"icon\" style=\"white-space:normal\"><span class=\"Icon__IconWrapper-dyhwwi-0 dqqHMN\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" focusable=\"false\" role=\"presentation\"><g fill=\"currentColor\" fill-rule=\"evenodd\"><path d=\"M6 14c0-1.105.902-2 2.009-2h7.982c1.11 0 2.009.894 2.009 2.006v4.44c0 3.405-12 3.405-12 0V14z\"/><circle cx=\"12\" cy=\"7\" r=\"4\"/></g></svg></span></span></span></span></span><strong>Who can do this?</strong></p><ul class=\"ak-ul\"><li><p data-renderer-start-pos=\"19\">Organization admins</p></li></ul></div></div></div></div></div></div></td></tr></tbody></table></div></div><ol class=\"ak-ol\"><li><p data-renderer-start-pos=\"542\">Go to <a class=\"sc-eIHaNI fVLHZh\" href=\"http://admin.atlassian.com/\" title=\"http://admin.atlassian.com/\">admin.atlassian.com</a>. Select your organization if you have more than one.</p></li><li><p data-renderer-start-pos=\"624\">Select <strong>Products</strong> from the header.</p></li><li><p data-renderer-start-pos=\"660\">Under <strong>Sites and products</strong>, select the site that contains Jira Service Management.</p></li><li><p data-renderer-start-pos=\"744\">Under the <strong>Jira Service Management </strong>section on the nav bar,<strong> </strong>select<strong> Portal customers</strong>.</p></li><li><p data-renderer-start-pos=\"830\">Next to the customer you want to migrate, select > <strong>Migrate to Atlassian account</strong>.</p></li><li><p data-renderer-start-pos=\"914\">Select <strong>Migrate </strong>to confirm.</p></li></ol><p data-renderer-start-pos=\"946\">If you have the original user management:</p><div class=\"pm-table-container \" data-layout=\"default\" style=\"width:inherit\"><div class=\"pm-table-wrapper\"><table data-number-column=\"false\"><tbody><tr><td rowspan=\"1\" colSpan=\"1\"><div class=\"ak-renderer-extension \" style=\"width:100%\" data-layout=\"default\"><div class=\"ak-renderer-extension-overflow-container\"><div class=\"text-fragment\" data-testid=\"text-fragment\"><div style=\"position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden\"></div><div class=\"ak-renderer-wrapper sc-dymIpo gEdAYa\"><div></div><div class=\"sc-kXeGPI fIPKnQ\"><div class=\"ak-renderer-document\"><h4 id=\"[inlineExtension]Who-can-do-this?\"><span><span><span role=\"presentation\"><span class=\"icon-extension\" data-testid=\"icon\" style=\"white-space:normal\"><span class=\"Icon__IconWrapper-dyhwwi-0 dqqHMN\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" focusable=\"false\" role=\"presentation\"><g fill=\"currentColor\" fill-rule=\"evenodd\"><path d=\"M6 14c0-1.105.902-2 2.009-2h7.982c1.11 0 2.009.894 2.009 2.006v4.44c0 3.405-12 3.405-12 0V14z\"/><circle cx=\"12\" cy=\"7\" r=\"4\"/></g></svg></span></span></span></span></span>Who can do this?</h4><ul class=\"ak-ul\"><li><p data-renderer-start-pos=\"19\">Organization admins</p></li><li><p data-renderer-start-pos=\"42\">Site administrators</p></li></ul></div></div></div></div></div></div></td></tr></tbody></table></div></div><ol class=\"ak-ol\"><li><p data-renderer-start-pos=\"996\">Go to your site's <strong>Admin</strong> at <a class=\"sc-eIHaNI fVLHZh\" href=\"http://admin.atlassian.com/\" title=\"http://admin.atlassian.com/\">admin.atlassian.com</a>. If you're an admin for multiple sites or an organization admin, click the site's name and URL to open the <strong>Admin</strong> for that site.</p></li><li><p data-renderer-start-pos=\"1174\">Select <strong>Jira Service Management</strong>.</p></li><li><p data-renderer-start-pos=\"1209\">From the customer you want to migrate, select <span><span><span role=\"presentation\"><span class=\"icon-extension\" data-testid=\"icon\" style=\"white-space:normal\"><span class=\"Icon__IconWrapper-dyhwwi-0 dqqHMN\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" focusable=\"false\" role=\"presentation\"><g fill=\"currentColor\" fill-rule=\"evenodd\"><circle cx=\"5\" cy=\"12\" r=\"2\"/><circle cx=\"12\" cy=\"12\" r=\"2\"/><circle cx=\"19\" cy=\"12\" r=\"2\"/></g></svg></span></span></span></span></span> (more option) > <strong>Migrate to Atlassian account</strong>.</p></li></ol><p data-renderer-start-pos=\"1308\">Newly migrated customers must log in using their Atlassian account credentials after you migrate them. If they have a new Atlassian account, they need to verify their email address.</p><p data-renderer-start-pos=\"1491\">When you migrate a customer to an Atlassian account, we do the following:</p><ul class=\"ak-ul\"><li><p data-renderer-start-pos=\"1566\">deactivate their portal-only profile </p></li><li><p data-renderer-start-pos=\"1607\">migrate important data, such as their requests, to a new Atlassian account</p></li><li><p data-renderer-start-pos=\"1685\">assign a new user key to the Atlassian account</p></li><li><p data-renderer-start-pos=\"1735\">assign the ‘Customer’ product role</p></li><li><p data-renderer-start-pos=\"1773\">add to the ‘ jira-servicemanagement-customers-<workspace-name>’ group with no default product access</p></li></ul><p data-renderer-start-pos=\"1879\">The migration process can take up to 10 minutes. When done, the old portal-only profile still displays as <strong>Inactive</strong>, but you can’t un-migrate it.</p><div style=\"background:#DEEBFF\" class=\"ak-editor-panel\" data-panel-type=\"info\"><span style=\"color:#0052CC\" class=\"ak-editor-panel__icon\"><span class=\"sc-bnXvFD jjYaPd\" role=\"img\" aria-label=\"Panel info\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" focusable=\"false\" role=\"presentation\"><path d=\"M12 20a8 8 0 1 1 0-16 8 8 0 0 1 0 16zm0-8.5a1 1 0 0 0-1 1V15a1 1 0 0 0 2 0v-2.5a1 1 0 0 0-1-1zm0-1.125a1.375 1.375 0 1 0 0-2.75 1.375 1.375 0 0 0 0 2.75z\" fill=\"currentColor\" fill-rule=\"evenodd\"/></svg></span></span><div class=\"ak-editor-panel__content\"><p data-renderer-start-pos=\"2025\">After migration, you can grant the user product access which will consume a corresponding product license. <a class=\"sc-eIHaNI fVLHZh\" href=\"https://support.atlassian.com/user-management/docs/update-product-access-settings/\" title=\"https://support.atlassian.com/user-management/docs/update-product-access-settings/\">Learn more about updating product access settings</a>.</p></div></div><h2 id=\"What-happens-if-a-portal-only-customer-is-invited-to-an-Atlassian-account?\">What happens if a portal-only customer is invited to an Atlassian account?</h2><p data-renderer-start-pos=\"2262\">If a portal-only customer is invited to an Atlassian product, you'll see a note in their profile prompting you to migrate them to an Atlassian account. If you don't migrate the user, then they can't view requests they sent as a portal-only customer.</p><p data-renderer-start-pos=\"2513\">If you’d like a customer with an Atlassian account to have access to a site, you’ll need to enable site access.</p><p data-renderer-start-pos=\"2626\"><span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span><em>This procedure is different depending on your user management experience.</em></span></span></span></p><p data-renderer-start-pos=\"2629\">To enable site access for the original user management:</p><ol class=\"ak-ol\"><li><p data-renderer-start-pos=\"2686\">Navigate to<strong> Product ></strong> <strong>Users</strong> at <a class=\"sc-eIHaNI fVLHZh\" href=\"http://admin.atlassian.com/\" title=\"http://admin.atlassian.com/\">admin.atlassian.com</a></p></li><li><p data-renderer-start-pos=\"2740\">Select a user to navigate to <strong>User</strong> details page.</p></li><li><p data-renderer-start-pos=\"2791\">Turn on <strong>Has access on site.</strong></p></li></ol><p data-renderer-start-pos=\"2824\">To enable site access for the centralized user management:</p><ol class=\"ak-ol\"><li><p data-renderer-start-pos=\"2884\">Go to <a class=\"sc-eIHaNI fVLHZh\" href=\"http://admin.atlassian.com/\" title=\"http://admin.atlassian.com/\">admin.atlassian.com</a>. Select your organization if you have more than one.</p></li><li><p data-renderer-start-pos=\"2966\">Select <strong>Directory</strong> > <strong>Users</strong>.</p></li><li><p data-renderer-start-pos=\"2995\">Find the user, then select their avatar or <strong>Show details</strong>.</p></li><li><p data-renderer-start-pos=\"3055\">Select <strong>Restore access</strong>.</p></li></ol></div></div></div></div>","metadata":{"id":"dyFjaGJmZa6WQ84OA84SU","type":"sitewideMetadata","publisher":"Atlassian","language":"en-US","license":"Except where otherwise noted, content in this space is licensed under a <a href=\"https://creativecommons.org/licenses/by/2.5/au/\">Creative Commons Attribution 2.5 Australia License</a>.","logo":"https://images.ctfassets.net/zsv3d0ugroxu/4usk6GCfTOCSKCwCQykYIu/34d7ed0904d9a0274fb906f86f51e1e1/Atlassian-vertical-blue-onecolor-rgb.svg","brand":"Atlassian","legalName":"Atlassian Corporation Plc","owns":"Jira Software,Jira Service Management,Jira Work Management,Jira Align,Confluence,Hipchat,Bitbucket,Bamboo,Crucible,Crowd,Sourcetree,OpsGenie,Statuspage,Trello,Halp,Mindville","siteName":"Atlassian Support"},"header":{"id":"3wZXajO6t2W8mUgA486Wai","type":"globalHeader","cloudProducts":[{"sys":{"id":"3yydXRuQ88gGCKOyYsAGaU"},"version":"Not Applicable","deployment":"Cloud","productBlurb":"Project and issue tracking","url":"jira-software-cloud","icon":{"url":"https://images.ctfassets.net/zsv3d0ugroxu/3tdm6nuuJrPlizPLgkWqZ5/d0a7942804abf2f8f6737197be1fc7f4/logo-light_Jira_mark_brand_RGB.svg"},"productNameReference":{"sys":{"id":"jirasoftware"},"productName":"Jira Software"},"deploymentUrls":{"cloud":"/jira-software-cloud/"},"id":"3yydXRuQ88gGCKOyYsAGaU"},{"sys":{"id":"1gXBh54v1sayA6w8yowM8u"},"version":"Not Applicable","deployment":"Cloud","productBlurb":"Service management and customer support","url":"jira-service-management-cloud","icon":{"url":"https://images.ctfassets.net/zsv3d0ugroxu/5DppKv8q5q206zQzIRDKQq/f31b8874021ee7d6dd54389f902b1421/logo-light_Jira-Service-Management_mark_brand_RGB.svg"},"productNameReference":{"sys":{"id":"jiraservicedesk"},"productName":"Jira Service Management"},"deploymentUrls":{"cloud":"/jira-service-management-cloud/"},"id":"1gXBh54v1sayA6w8yowM8u"},{"sys":{"id":"4z1mIelYHYwE6ugCuqEg0y"},"version":"Not Applicable","deployment":"Cloud","productBlurb":"Document collaboration","url":"confluence-cloud","icon":{"url":"https://images.ctfassets.net/zsv3d0ugroxu/5VucmXIhBRYyBXA9ygFJ3Y/5082d769a81934af185dcf109b29f628/logo-light_Confluence_mark_brand_RGB.svg"},"productNameReference":{"sys":{"id":"confluence"},"productName":"Confluence"},"deploymentUrls":{"cloud":"/confluence-cloud/"},"id":"4z1mIelYHYwE6ugCuqEg0y"},{"sys":{"id":"UhZk1Nq8UMkcuUsy6sI4C"},"version":"Not Applicable","deployment":"Cloud","productBlurb":"Git code management","url":"bitbucket-cloud","icon":{"url":"https://images.ctfassets.net/zsv3d0ugroxu/1g4197x84jic8a1P3b3IGT/1a752272b12824d3a3df4bc1e7dd2c53/logo-light_Bitbucket_mark_brand_RGB.svg"},"productNameReference":{"sys":{"id":"bitbucket"},"productName":"Bitbucket"},"deploymentUrls":{"cloud":"/bitbucket-cloud/"},"id":"UhZk1Nq8UMkcuUsy6sI4C"},{"sys":{"id":"7aO3e0I67vVoQJXGXm2pjr"},"version":"Not Applicable","deployment":"Cloud","productBlurb":"Work more collaboratively and get more done","url":"trello","icon":{"url":"https://images.ctfassets.net/zsv3d0ugroxu/1j6nvsJ8txgcxgy3Vmk4aO/e3b6d56c299ae744c2f4b8109cf1a482/logo-light_Trello_mark_brand_RGB.svg"},"productNameReference":{"sys":{"id":"3Pgvsvt3uylBV25qaoU8ui"},"productName":"Trello"},"deploymentUrls":{"cloud":"/trello/"},"id":"7aO3e0I67vVoQJXGXm2pjr"},{"sys":{"id":"OBPfqfSG24X1AQ74Oc9ob"},"version":"Not Applicable","deployment":"Cloud","productBlurb":"Rovo is helps your team find knowledge, learn from it and create action—through the power of AI.","url":"rovo","icon":{"url":"https://images.ctfassets.net/zsv3d0ugroxu/7GLXCkFtxe0MUSfmTNdrPL/1a042c58b850d16c6eb3339dc4532c0d/logo-light_Rovo_mark_brand_RGB.svg"},"productNameReference":{"sys":{"id":"1wFXee3vB0OUMBK6dJ5ncZ"},"productName":"Rovo"},"deploymentUrls":{"cloud":"/rovo/"},"id":"OBPfqfSG24X1AQ74Oc9ob"},{"sys":{"id":"74UlBDi4bbCZFw5rNyxpjj"},"version":"Not Applicable","deployment":"Cloud","productBlurb":"Loom is the video communication platform for async work.","url":"loom","icon":{"url":"https://images.ctfassets.net/zsv3d0ugroxu/1WJwDTYFClxfJJUOrhlevh/ea49afae7832f279d4769d04b004217e/Loom_blue.svg"},"productNameReference":{"sys":{"id":"6TYrk1y0pRJilwiT69uMgM"},"productName":"Loom"},"deploymentUrls":{"cloud":"/loom/"},"id":"74UlBDi4bbCZFw5rNyxpjj"},{"sys":{"id":"10SbTAPoOxxVcyZMNH20Kf"},"version":"Not Applicable","deployment":"Cloud","productBlurb":"Your team’s home for product discovery","url":"jira-product-discovery","icon":{"url":"https://images.ctfassets.net/zsv3d0ugroxu/UoGuPi0Q5W6nxm8P76Zun/7ff53cd380f66b6fe1dc27b8a9fd645a/logo-light_Jira-Product-Discovery_mark_brand_RGB.svg"},"productNameReference":{"sys":{"id":"22bKMdHH2crmVtvOW4gfGg"},"productName":"Jira Product Discovery"},"deploymentUrls":{"cloud":"/jira-product-discovery/"},"id":"10SbTAPoOxxVcyZMNH20Kf"},{"sys":{"id":"2QnaIiOyGAeI4aWeg4y8ms"},"version":"Not Applicable","deployment":"Cloud","productBlurb":"Manage any business project","url":"jira-work-management","icon":{"url":"https://images.ctfassets.net/zsv3d0ugroxu/3vfg7u3DhUSKK0pXuJ88hK/5619c55b3e05a43bee3af77f4e293824/JWM.svg"},"productNameReference":{"sys":{"id":"7kTpVjbv8bjQ67yVJiWQyh"},"productName":"Jira Work Management"},"deploymentUrls":{"cloud":"/jira-work-management/"},"id":"2QnaIiOyGAeI4aWeg4y8ms"},{"sys":{"id":"53Ep5GwhITPflhp1tT1Ale"},"version":"Not Applicable","deployment":"Cloud","productBlurb":"Unlock the agility of your enterprise","url":"jira-align","icon":{"url":"https://images.ctfassets.net/zsv3d0ugroxu/6eS3KCOum0OuJfHEBmhIy6/32785683c67d135aae596e6e66ec9646/logo-light_Jira-Align_mark_brand_RGB.svg"},"productNameReference":{"sys":{"id":"jiraalign"},"productName":"Jira Align"},"deploymentUrls":{"cloud":"/jira-align/"},"id":"53Ep5GwhITPflhp1tT1Ale"},{"sys":{"id":"5t76PH9Mw7zagigkXzUa8H"},"version":"Not Applicable","deployment":"Cloud","productBlurb":"Modern incident management","url":"opsgenie","icon":{"url":"https://images.ctfassets.net/zsv3d0ugroxu/3Mgc7MIYvTJ3EQ3ghceiVk/76c6a20b69802c434b973cb8098d490a/logo-light_Opsgenie_mark_brand_RGB.svg"},"productNameReference":{"sys":{"id":"opsgenie"},"productName":"Opsgenie"},"deploymentUrls":{"cloud":"/opsgenie/"},"id":"5t76PH9Mw7zagigkXzUa8H"},{"sys":{"id":"70RA5tkL23bUJmCn3bDjGy"},"version":"Not Applicable","deployment":"Cloud","productBlurb":"Build trust with every incident","url":"statuspage","icon":{"url":"https://images.ctfassets.net/zsv3d0ugroxu/39aRd69G7mmkTG6yY8H0EV/857285af871d13d1b6290d360a7cea67/logo-light_Statuspage_mark_brand_RGB.svg"},"productNameReference":{"sys":{"id":"statuspage"},"productName":"Statuspage"},"deploymentUrls":{"cloud":"/statuspage/"},"id":"70RA5tkL23bUJmCn3bDjGy"},{"sys":{"id":"GRwdL69kctHpHtKJ7zcJ1"},"version":"Not Applicable","deployment":"Cloud","productBlurb":"A teamwork directory","url":"platform-experiences","icon":{"url":"https://images.ctfassets.net/zsv3d0ugroxu/1EJJvH8M9OzrklPFmjq3Cg/e476c435a1743db02b9c811ae7a6a0e8/logo-light_Atlassian_mark_brand_RGB.svg"},"productNameReference":{"sys":{"id":"6kdRPGfYiLXS40s5lykYaS"},"productName":"Platform experiences"},"deploymentUrls":{"cloud":"/platform-experiences/"},"id":"GRwdL69kctHpHtKJ7zcJ1"},{"sys":{"id":"6wktSePjIQKs6KcqcCeyEO"},"version":"Not Applicable","deployment":"Cloud","productBlurb":null,"url":"team-calendars-cloud","icon":{"url":"https://images.ctfassets.net/zsv3d0ugroxu/5VucmXIhBRYyBXA9ygFJ3Y/5082d769a81934af185dcf109b29f628/logo-light_Confluence_mark_brand_RGB.svg"},"productNameReference":{"sys":{"id":"teamcalendars"},"productName":"Team Calendars"},"deploymentUrls":{"cloud":"/team-calendars-cloud/"},"id":"6wktSePjIQKs6KcqcCeyEO"},{"sys":{"id":"1wFo6tw3l6OQYIoCoW04MW"},"version":"Not Applicable","deployment":"Cloud","productBlurb":null,"url":"questions-for-confluence-cloud","icon":{"url":"https://images.ctfassets.net/zsv3d0ugroxu/5VucmXIhBRYyBXA9ygFJ3Y/5082d769a81934af185dcf109b29f628/logo-light_Confluence_mark_brand_RGB.svg"},"productNameReference":{"sys":{"id":"questionsforconfluence"},"productName":"Questions for Confluence"},"deploymentUrls":{"cloud":"/questions-for-confluence-cloud/"},"id":"1wFo6tw3l6OQYIoCoW04MW"},{"sys":{"id":"2z0gZxjenWQMWqIqUIqSWw"},"version":"Not Applicable","deployment":"Cloud","productBlurb":null,"url":"cloud","icon":{"url":"https://images.ctfassets.net/zsv3d0ugroxu/1EJJvH8M9OzrklPFmjq3Cg/e476c435a1743db02b9c811ae7a6a0e8/logo-light_Atlassian_mark_brand_RGB.svg"},"productNameReference":{"sys":{"id":"atlassiancloud"},"productName":"Atlassian Cloud"},"deploymentUrls":{"cloud":"/cloud/"},"id":"2z0gZxjenWQMWqIqUIqSWw"},{"sys":{"id":"5H0E33RpbSIBhC4Rf3X6sK"},"version":"Not Applicable","deployment":"Cloud","productBlurb":"Data visualization and analytics","url":"analytics","icon":{"url":"https://images.ctfassets.net/zsv3d0ugroxu/1LlGSRpoyIRimE0F2CabNM/9c8a89a7196fe549fbb855c8597776fe/logo-light_Atlassian-Analytics_mark_brand_RGB.svg"},"productNameReference":{"sys":{"id":"4114hkTUsuTHRSjjQUd8Dd"},"productName":"Atlassian Analytics"},"deploymentUrls":{"cloud":"/analytics/"},"id":"5H0E33RpbSIBhC4Rf3X6sK"},{"sys":{"id":"1IrNp77C6KQk9FZ7y8V1f2"},"version":"Not Applicable","deployment":"Cloud","productBlurb":"Mission control for your distributed architecture","url":"compass","icon":{"url":"https://images.ctfassets.net/zsv3d0ugroxu/3UAMHJdzO6e6NhYGD07Ugg/bf460d12761faed44a807bf7eb8a8c45/logo-light_Compass_mark_brand_RGB.svg"},"productNameReference":{"sys":{"id":"1ndBBFKwZNMEzDmJzMd6Wo"},"productName":"Compass"},"deploymentUrls":{"cloud":"/compass/"},"id":"1IrNp77C6KQk9FZ7y8V1f2"}],"serverProducts":[{"sys":{"id":"kvr1LpMbeXQeqBF6BJG5S"},"version":"Latest","deployment":"Server","productBlurb":"Project and issue tracking","url":"jira-software-server","icon":{"url":"https://images.ctfassets.net/zsv3d0ugroxu/1Ba3KU2ckjAMmeYoL9DgjO/e6710a37425ab1695046803d32c2db70/Jira_Software.svg"},"productNameReference":{"sys":{"id":"jirasoftware"},"productName":"Jira Software"},"deploymentUrls":{"server":"/jira-software-server/"},"id":"kvr1LpMbeXQeqBF6BJG5S"},{"sys":{"id":"1XBrxhXDoqegKhDG1BLAvI"},"version":"Latest","deployment":"Server","productBlurb":"Service management and customer support","url":"jira-service-management-server","icon":{"url":"https://images.ctfassets.net/zsv3d0ugroxu/5DppKv8q5q206zQzIRDKQq/f31b8874021ee7d6dd54389f902b1421/logo-light_Jira-Service-Management_mark_brand_RGB.svg"},"productNameReference":{"sys":{"id":"jiraservicedesk"},"productName":"Jira Service Management"},"deploymentUrls":{"server":"/jira-service-management-server/"},"id":"1XBrxhXDoqegKhDG1BLAvI"},{"sys":{"id":"1F1m8sxD1tMlsaORRYGD1f"},"version":"Latest","deployment":"Server","productBlurb":"Manage any business project","url":"jira-core-server","icon":{"url":"https://images.ctfassets.net/zsv3d0ugroxu/33jpVupw41aFgHx33pk79p/9fc5a1d056827ace938a74dd3a825f1e/jira_core_flat.svg"},"productNameReference":{"sys":{"id":"jiracore"},"productName":"Jira Core"},"deploymentUrls":{"server":"/jira-core-server/"},"id":"1F1m8sxD1tMlsaORRYGD1f"},{"sys":{"id":"zifyQJ8ZmqvAmcXgWIWSR"},"version":"Latest","deployment":"Server","productBlurb":"Document collaboration","url":"confluence-server","icon":{"url":"https://images.ctfassets.net/zsv3d0ugroxu/5VucmXIhBRYyBXA9ygFJ3Y/5082d769a81934af185dcf109b29f628/logo-light_Confluence_mark_brand_RGB.svg"},"productNameReference":{"sys":{"id":"confluence"},"productName":"Confluence"},"deploymentUrls":{"server":"/confluence-server/"},"id":"zifyQJ8ZmqvAmcXgWIWSR"},{"sys":{"id":"5nDH84LjHRq8Opn1Tmt2an"},"version":"Latest","deployment":"Server","productBlurb":"Git code management","url":"bitbucket-server","icon":{"url":"https://images.ctfassets.net/zsv3d0ugroxu/1g4197x84jic8a1P3b3IGT/1a752272b12824d3a3df4bc1e7dd2c53/logo-light_Bitbucket_mark_brand_RGB.svg"},"productNameReference":{"sys":{"id":"bitbucket"},"productName":"Bitbucket"},"deploymentUrls":{"server":"/bitbucket-server/"},"id":"5nDH84LjHRq8Opn1Tmt2an"},{"sys":{"id":"6aFX6UNeJUogMmuSW04uEO"},"version":"Latest","deployment":"Server","productBlurb":null,"url":"bamboo","icon":{"url":"https://images.ctfassets.net/zsv3d0ugroxu/3DpPNPOUpDyuOyzNTU0WhT/883c9475bbc82c16e9334e47d0c3cd81/logo-light_Bamboo_mark_brand_RGB.svg"},"productNameReference":{"sys":{"id":"bamboo"},"productName":"Bamboo"},"deploymentUrls":{"server":"/bamboo/"},"id":"6aFX6UNeJUogMmuSW04uEO"},{"sys":{"id":"4pI1aZ1P4QW82KKcU2o2A2"},"version":"Latest","deployment":"Server","productBlurb":null,"url":"crowd","icon":{"url":"https://images.ctfassets.net/zsv3d0ugroxu/7C9qBlldQMCQQmZYW9cKST/d9b5609c85b500bb065c99e38cf1a80a/logo-light_Crowd_mark_brand_RGB.svg"},"productNameReference":{"sys":{"id":"crowd"},"productName":"Crowd"},"deploymentUrls":{"server":"/crowd/"},"id":"4pI1aZ1P4QW82KKcU2o2A2"},{"sys":{"id":"5F7bce6w8w0eMqeqeGSa42"},"version":"Latest","deployment":"Server","productBlurb":null,"url":"crucible","icon":{"url":"https://images.ctfassets.net/zsv3d0ugroxu/Bmzjg8Jf9IjaKxJJRsdyg/18618a0ed9fb4c119be53772b6657197/logo-light_Crucible_mark_brand_RGB.svg"},"productNameReference":{"sys":{"id":"crucible"},"productName":"Crucible"},"deploymentUrls":{"server":"/crucible/"},"id":"5F7bce6w8w0eMqeqeGSa42"},{"sys":{"id":"x5esi3PpaoAAaekGEGWqY"},"version":"Latest","deployment":"Server","productBlurb":null,"url":"fisheye","icon":{"url":"https://images.ctfassets.net/zsv3d0ugroxu/1JPhscmMbQTiP584fioarJ/68c65896f78db9c082c74f029dfe14ba/logo-light_Fisheye_mark_brand_RGB.svg"},"productNameReference":{"sys":{"id":"fisheye"},"productName":"Fisheye"},"deploymentUrls":{"server":"/fisheye/"},"id":"x5esi3PpaoAAaekGEGWqY"},{"sys":{"id":"6DftT4SP0A6eiAkISKuu6Y"},"version":"Latest","deployment":"Server","productBlurb":null,"url":"sourcetree","icon":{"url":"https://images.ctfassets.net/zsv3d0ugroxu/7r8051IqGKLJPwloKRYSVB/1a9b1a101e4419823993cfe79ae8f023/logo-light_Sourcetree_mark_brand_RGB.svg"},"productNameReference":{"sys":{"id":"sourcetree"},"productName":"Sourcetree"},"deploymentUrls":{"server":"/sourcetree/"},"id":"6DftT4SP0A6eiAkISKuu6Y"},{"sys":{"id":"6pcStE2pewRQyCtz7yHnm1"},"version":"Latest","deployment":"Server","productBlurb":null,"url":"advanced-roadmaps-for-jira-server","icon":{"url":"https://images.ctfassets.net/zsv3d0ugroxu/33jpVupw41aFgHx33pk79p/9fc5a1d056827ace938a74dd3a825f1e/jira_core_flat.svg"},"productNameReference":{"sys":{"id":"portfolioforjira"},"productName":"Advanced Roadmaps for Jira"},"deploymentUrls":{"server":"/advanced-roadmaps-for-jira-server/"},"id":"6pcStE2pewRQyCtz7yHnm1"},{"sys":{"id":"2oDTelIDk4LAM0Bxomfo7m"},"version":"Latest","deployment":"Server","productBlurb":null,"url":"team-calendars-server","icon":{"url":"https://images.ctfassets.net/zsv3d0ugroxu/5VucmXIhBRYyBXA9ygFJ3Y/5082d769a81934af185dcf109b29f628/logo-light_Confluence_mark_brand_RGB.svg"},"productNameReference":{"sys":{"id":"teamcalendars"},"productName":"Team Calendars"},"deploymentUrls":{"server":"/team-calendars-server/"},"id":"2oDTelIDk4LAM0Bxomfo7m"},{"sys":{"id":"4FWxkzknncoyN31Gnft19o"},"version":"Latest","deployment":"Server","productBlurb":null,"url":"questions-for-confluence-server","icon":{"url":"https://images.ctfassets.net/zsv3d0ugroxu/5VucmXIhBRYyBXA9ygFJ3Y/5082d769a81934af185dcf109b29f628/logo-light_Confluence_mark_brand_RGB.svg"},"productNameReference":{"sys":{"id":"questionsforconfluence"},"productName":"Questions for Confluence"},"deploymentUrls":{"server":"/questions-for-confluence-server/"},"id":"4FWxkzknncoyN31Gnft19o"}],"additionalLinks":[{"linkLabel":"Contact support","linkUrl":"https://support.atlassian.com/contact/","linkIcon":{"url":"https://images.ctfassets.net/zsv3d0ugroxu/34aQizNVKUaasai48ASqg2/0ca6041940bcf6b5fd74e559b90eb9e9/question-circle.svg"}},{"linkLabel":"Training & Certification","linkUrl":"https://www.atlassian.com/university","linkIcon":null},{"linkLabel":"Atlassian Migration Program","linkUrl":"https://www.atlassian.com/cloud-migration","linkIcon":null},{"linkLabel":"GDPR guides","linkUrl":"https://confluence.atlassian.com/gdpr","linkIcon":null},{"linkLabel":"Enterprise services","linkUrl":"https://www.atlassian.com/enterprise/services","linkIcon":null},{"linkLabel":"Atlassian Partners","linkUrl":"https://www.atlassian.com/partners","linkIcon":null},{"linkLabel":"Developers","linkUrl":"https://developer.atlassian.com","linkIcon":null},{"linkLabel":"Success Central","linkUrl":"https://success.atlassian.com","linkIcon":null},{"linkLabel":"User groups","linkUrl":"http://aug.atlassian.com","linkIcon":null},{"linkLabel":"Automation for Jira","linkUrl":"https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/","linkIcon":null},{"linkLabel":"Atlassian.com","linkUrl":"http://www.atlassian.com","linkIcon":null}],"atlassianSupportLogo":{"url":"https://images.ctfassets.net/zsv3d0ugroxu/2a2EqJ1z4IOCa4EKCSAi2s/3f934328cbeb68b72892e7f50b65e380/support-logo-atlassian.svg"},"atlassianLogo":{"url":"https://images.ctfassets.net/zsv3d0ugroxu/2sOh4sF3DSm8Qy8GigKK0S/1c7619d9db378c5ee902d8eeb8fde65b/atlassian-logo-footer.svg"}},"resources":{"cards":[{"sys":{"id":"b3fTs5PrPymsKyewq2uee"},"title":"Documentation","buttonLink":"https://confluence.atlassian.com","buttonText":"View documentation","shortTitle":null,"shortDescription":"Usage and admin help","hideInHeader":true,"analytics":"${Product} Documentation","icon":{"url":"https://images.ctfassets.net/zsv3d0ugroxu/4Cs5CJu2HmeciSw8Mkko8o/95788f8f4964f0cd5a5354b97b471acb/rich_icon-User_manual.svg"},"id":"b3fTs5PrPymsKyewq2uee"},{"sys":{"id":"1eb4CYi6GQecc4S0amoCGm"},"title":"Knowledge Base","buttonLink":"https://atlassian.com","buttonText":"View knowledge base","shortTitle":null,"shortDescription":null,"hideInHeader":true,"analytics":"KnowledgeBase","icon":{"url":"https://images.ctfassets.net/zsv3d0ugroxu/7ca1Khsr72IW6UUSoOiMis/33d91b1c76b560d62852213d1f0fb5a9/lifesaver_Light_mode_spot.svg"},"id":"1eb4CYi6GQecc4S0amoCGm"},{"sys":{"id":"1jekufjl8YMw4eUKoI6kg6"},"title":"Community","buttonLink":"https://community.atlassian.com","buttonText":"Visit Atlassian Community","shortTitle":null,"shortDescription":"Answers, support and inspiration","hideInHeader":null,"analytics":"Community","icon":{"url":"https://images.ctfassets.net/zsv3d0ugroxu/199clY7qv6MQc2EasKkGim/b94d340fd8cfd453784e97b3a8c547ed/rich_icon-Community.svg"},"id":"1jekufjl8YMw4eUKoI6kg6"},{"sys":{"id":"5buCUK1TCgS2q6KMGkIkSy"},"title":"System Status","buttonLink":"https://status.atlassian.com/","buttonText":"View system status","shortTitle":null,"shortDescription":"Cloud services health","hideInHeader":null,"analytics":"System Status","icon":{"url":"https://images.ctfassets.net/zsv3d0ugroxu/mNCBZvDshqueq0EeKmise/94d904fbd231bfc5c90cf3bbee00a855/speedometer_Light_mode_spot.svg"},"id":"5buCUK1TCgS2q6KMGkIkSy"},{"sys":{"id":"2nRNjDkbCcUwSOq422y66"},"title":"Suggestions and bug reports","buttonLink":"https://jira.atlassian.com/secure/Dashboard.jspa?selectPageId=10440","buttonText":"View suggestions and bugs","shortTitle":"Suggestions and bugs","shortDescription":"Feature suggestions and bug reports","hideInHeader":null,"analytics":"Suggestion bug","icon":{"url":"https://images.ctfassets.net/zsv3d0ugroxu/4LAr0Xsaq4gUk60Uy6eYwk/e86fd54ec59e9b7e64516f3a0eb5aeb5/rich_icon-Lightbulb.svg"},"id":"2nRNjDkbCcUwSOq422y66"},{"sys":{"id":"77KyWObmQowc8oycAK6mo2"},"title":"Marketplace apps","buttonLink":"https://marketplace.atlassian.com/","buttonText":"View Marketplace","shortTitle":"Marketplace","shortDescription":"Product apps","hideInHeader":null,"analytics":"Marketplace","icon":{"url":"https://images.ctfassets.net/zsv3d0ugroxu/1ss3lke3aYcVp07USZwdMY/b9c86efbf54d4ce96607262a7cb3b3ef/rich_icon-Integration.svg"},"id":"77KyWObmQowc8oycAK6mo2"},{"sys":{"id":"t7tq3EzI9qwcKMaES0i0y"},"title":"Billing and licensing","buttonLink":"https://www.atlassian.com/licensing/purchase-licensing","buttonText":"View FAQs","shortTitle":null,"shortDescription":"Frequently asked questions","hideInHeader":null,"analytics":"Billing","icon":{"url":"https://images.ctfassets.net/zsv3d0ugroxu/5Cb1EEBbNKkm8uK24mIeEs/9ad6432e9652bd788ebf619c4d242cb5/rich_icon-Credit_cards.svg"},"id":"t7tq3EzI9qwcKMaES0i0y"}]},"preview":false,"contentType":"topic"}, contentType: "topic", contentAri: "ari:third-party:contentful::entry/zsv3d0ugroxu/master/1MhAM08TqyotAIB9n8NYWN", featureFlags: {"isVideoEnabled":false}, pageTree: [{"id":"5qmGrfpxELUaR6jcxS9tDw","updatedAt":"2021-03-02T20:15:53.573Z","slug":"/user-management/docs/manage-your-organizations-atlassian-accounts/","title":"Manage your organization’s Atlassian accounts","childList":[{"id":"1nt0Lur1mSm9Y9sfW7xgym","slug":"/user-management/docs/verify-a-domain-to-manage-accounts/","updatedAt":"2024-11-26T04:18:05.013Z","title":"Verify a domain to manage accounts","description":"Prove that you own your company's domain so that you can edit and control your employee's accounts.","collectionId":"5qmGrfpxELUaR6jcxS9tDw"},{"id":"3OTjAFuLAYA1baceIlOCM5","slug":"/user-management/docs/what-are-managed-accounts/","updatedAt":"2024-05-21T02:02:03.602Z","title":"What are managed accounts?","description":"Learn how to find accounts you claim with your verified domain.","collectionId":"5qmGrfpxELUaR6jcxS9tDw"},{"id":"2leJfskXIhvzasUvWVz4SM","slug":"/user-management/docs/resend-a-verification-email-to-a-managed-account/","updatedAt":"2023-10-06T18:57:51.294Z","title":"Resend a verification email to a managed account","description":"Make sure you can manage all your company's accounts, including those who haven't verified their email address yet.","collectionId":"5qmGrfpxELUaR6jcxS9tDw"},{"id":"5VTVcE0qffxoj6Z9PZFhxk","slug":"/user-management/docs/make-changes-to-a-managed-user-account/","updatedAt":"2024-03-10T03:36:06.460Z","title":"Make changes to a managed user account","description":"Edit the details of an individual managed account, including their email address, full name, and profile photo.","collectionId":"5qmGrfpxELUaR6jcxS9tDw"},{"id":"3TAS9xdbBDlkkL6sAnHvZN","slug":"/user-management/docs/deactivate-a-managed-account/","updatedAt":"2024-09-30T06:44:43.034Z","title":"Deactivate a managed account","description":"Temporarily close an Atlassian account your organization manages.","collectionId":"5qmGrfpxELUaR6jcxS9tDw"},{"id":"2MMfTRzSDp5T2N3EoDeyq8","slug":"/user-management/docs/delete-a-managed-account/","updatedAt":"2024-09-30T06:47:43.790Z","title":"Delete a managed account","description":"Permanently delete an Atlassian account your organization manages.","collectionId":"5qmGrfpxELUaR6jcxS9tDw"},{"id":"5oNXDJyyAwjF9E89z5FjN1","slug":"/user-management/docs/make-atlassians-global-account-model-work-for-you/","updatedAt":"2023-12-23T00:07:20.426Z","title":"Make Atlassian's global account model work for you","description":"Control security and manage different identity types including managed accounts, external users, and portal-only customers.","collectionId":"5qmGrfpxELUaR6jcxS9tDw"}],"pageType":"Documentation"},{"id":"32ZX9psaxNclZhRi8O6fH4","updatedAt":"2021-01-05T15:13:55.439Z","slug":"/user-management/docs/manage-product-users/","title":"Manage product users","childList":[{"id":"6DUVoAocXzJ0wX867Fllyj","slug":"/user-management/docs/invite-a-user/","updatedAt":"2024-02-01T06:40:24.080Z","title":"Invite a user","description":"Add new users to products in your organization.","collectionId":"32ZX9psaxNclZhRi8O6fH4"},{"id":"6x11rcVp2M57f65ijtufy5","updatedAt":"2022-01-17T02:04:43.429Z","slug":"/user-management/docs/manage-an-individual-users-profile/","title":"Manage an individual user's profile","childList":[{"id":"3uHi8jbKPSCKnDWGUFpyKa","slug":"/user-management/docs/remove-or-suspend-a-user/","updatedAt":"2024-09-30T06:41:51.178Z","title":"Remove user or suspend their access","description":"Remove a user's access to products in your organization."},{"id":"4dq4E6zH8KmTheHhBdV1Gr","slug":"/user-management/docs/log-in-as-another-user/","updatedAt":"2024-08-05T23:14:28.532Z","title":"Log in as another user","description":"Temporarily log in as one of your users to set up their profile and check permissions."},{"id":"6aV9vB0aieteDCUxHq7SG9","slug":"/user-management/docs/update-roles-and-properties-for-jira-users/","updatedAt":"2024-11-25T21:11:06.109Z","title":"Update roles and properties for Jira users","description":"Add and edit Jira-specific role and properties for a user from your Atlassian organization."}],"description":"Administer users with an Atlassian account who have access to Jira products, Confluence, Opsgenie, and Statuspage."},{"id":"4sFVomjvCGTRC3uC0J03NF","updatedAt":"2023-06-16T05:08:37.435Z","slug":"/user-management/docs/manage-groups/","title":"Manage groups","childList":[{"id":"5gh7L23vLri2e4RFhc97lW","slug":"/user-management/docs/create-groups/","updatedAt":"2024-11-25T21:21:17.236Z","title":"Create groups","description":"Learn how to create groups that give users product access. "},{"id":"17Bt0Py5Yi9KjiD2s6xY6m","slug":"/user-management/docs/edit-a-group/","updatedAt":"2024-07-09T23:40:25.124Z","title":"Edit a group","description":"Learn how to edit a group's name, description, product access, and users."},{"id":"6Pf4FYrZF4GlsvejZD6xcb","slug":"/user-management/docs/delete-a-group/","updatedAt":"2023-10-06T19:35:15.856Z","title":"Delete a group","description":"Learn how to delete a group."},{"id":"5PJ9rynzAYDmMi1CBPc64l","slug":"/user-management/docs/default-groups-and-permissions/","updatedAt":"2024-06-27T19:57:45.955Z","title":"Default groups and permissions","description":"Learn about default groups and how they allow users to access products. "},{"id":"2tE0wm7fxFEm9iLGZGUYx8","slug":"/user-management/docs/troubleshoot-issues-related-to-managing-groups/","updatedAt":"2024-04-22T23:32:01.701Z","title":"Troubleshoot issues related to managing groups","description":"Troubleshoot issues managing groups as a user access admin. "}],"description":"Learn how to create, edit, and delete groups and how to review default groups and their permissions. "}],"pageType":"Documentation"},{"id":"1wyovUUDO7kpFCzVpBs3Br","updatedAt":"2023-04-20T00:29:22.803Z","slug":"/user-management/docs/manage-role-and-product-permissions/","title":"Manage role and product permissions","childList":[{"id":"3lRCPnB3nxgKKtVODuYUII","slug":"/user-management/docs/control-how-users-get-access-to-products/","updatedAt":"2024-11-14T19:36:36.230Z","title":"Control how users get access to products","description":"Update settings for approved domains, user invites, access requests, and default access.","collectionId":"1wyovUUDO7kpFCzVpBs3Br"},{"id":"4IwARgP9vGazLHMddoUA2c","slug":"/user-management/docs/give-users-admin-permissions/","updatedAt":"2024-05-29T00:38:59.841Z","title":"Give users admin permissions","description":"Assign users different admin roles within Atlassian Administration.","collectionId":"1wyovUUDO7kpFCzVpBs3Br"},{"id":"5mDHQzI1KSUgy09lZ41HDz","slug":"/user-management/docs/approve-or-deny-product-access-requests/","updatedAt":"2023-10-06T18:55:07.795Z","title":"Approve or deny product access requests","description":"Review access requests from users on your domain and approve to grant access.","collectionId":"1wyovUUDO7kpFCzVpBs3Br"},{"id":"51EfHCZx80QTdYtwnYNUE0","slug":"/user-management/docs/give-users-access-to-products/","updatedAt":"2024-03-01T00:03:38.101Z","title":"Give users access to products","description":"Update your product access settings and add users to groups to manage product access.","collectionId":"1wyovUUDO7kpFCzVpBs3Br"},{"id":"3mT5ADPqtibW0ZaZYnASLE","slug":"/user-management/docs/how-does-product-access-work/","updatedAt":"2024-05-02T06:15:15.904Z","title":"How does product access work?","description":"Learn more about assigning product roles, applying in-product permissions, and using groups to manage product access for your users.","collectionId":"1wyovUUDO7kpFCzVpBs3Br"},{"id":"4ZNXOu8VDYHZMEMdw3ZjkA","slug":"/user-management/docs/remove-product-access-for-users/","updatedAt":"2024-06-27T18:09:08.739Z","title":"Remove product access for users","description":"Remove/revoke access to a product for existing users.","collectionId":"1wyovUUDO7kpFCzVpBs3Br"},{"id":"6pbhGyKy4BmZ40VHT6Fz4q","slug":"/user-management/docs/disable-automatic-domain-enabled-access-to-your-instance/","updatedAt":"2024-09-11T03:39:08.709Z","title":"Disable automatic domain-enabled access to your instance","description":"New Jira sign-ups are automatically domain-enabled","collectionId":"1wyovUUDO7kpFCzVpBs3Br"},{"id":"1QdHJYZrGNLmjr0NVxsAxu","slug":"/user-management/docs/remove-admin-permissions-from-users/","updatedAt":"2023-10-06T19:32:33.208Z","title":"Remove admin permissions from users","description":"Learn how to remove admin roles from users.","collectionId":"1wyovUUDO7kpFCzVpBs3Br"},{"id":"2xQzvhN0ekOlbJFPdI7lbq","slug":"/user-management/docs/what-are-the-different-types-of-admin-roles/","updatedAt":"2024-05-29T00:36:34.204Z","title":"What are the different types of admin roles?","description":"Learn about the different types of admin roles in Atlassian Administration.","collectionId":"1wyovUUDO7kpFCzVpBs3Br"}],"pageType":"Documentation"},{"id":"2Iin50hz2UKNIL6yYPZ5Mj","updatedAt":"2022-12-06T08:55:09.759Z","slug":"/user-management/docs/manage-accounts-for-jira-service-management-customers/","title":"Manage Jira Service Management customer accounts","childList":[{"id":"4wBkdG2Mc4KkhHIb1scfbm","slug":"/user-management/docs/manage-jira-service-management-customer-accounts/","updatedAt":"2024-04-22T23:55:20.586Z","title":"What different account types can customers have?","description":"Administer users who only have access to your Jira Service Management portals.","collectionId":"2Iin50hz2UKNIL6yYPZ5Mj"},{"id":"6WfY1ujAQIgQ2F7GXtNEgK","updatedAt":"2023-03-16T00:46:14.821Z","slug":"/user-management/docs/manage-accounts-for-portal-only-customers/","title":"Manage accounts for portal-only customers","childList":[{"id":"5CeXLVINuIWcIBJp7UPyqn","slug":"/user-management/docs/change-password-for-portal-only-customers/","updatedAt":"2024-01-25T05:11:51.404Z","title":"Change password for portal-only customers","description":"Learn how to change the password for a portal-only customer."},{"id":"1MhAM08TqyotAIB9n8NYWN","slug":"/user-management/docs/migrate-a-portal-only-customer-to-atlassian-account/","updatedAt":"2024-06-11T18:26:10.649Z","title":"Migrate a portal-only customer to Atlassian account","description":"Learn how to migrate a customer from a portal-only account to Atlassian account."},{"id":"4Nlg4OT3bO36invsR48Iiu","slug":"/user-management/docs/edit-name-for-portal-only-customers/","updatedAt":"2023-10-06T19:29:59.331Z","title":"Edit name for portal-only customers","description":"Learn how to change the name of a portal-only customer."},{"id":"4p1NjUxVtmt5N4CIRRe1hi","slug":"/user-management/docs/revoke-access-for-portal-only-customers/","updatedAt":"2023-10-06T19:27:03.181Z","title":"Revoke access for portal-only customers","description":"Learn how to revoke access for portal-only customers."},{"id":"5iKTcW1xRCFfx3tg4Ufclm","slug":"/user-management/docs/delete-portal-only-customers/","updatedAt":"2024-01-26T23:45:47.278Z","title":"Delete portal-only customers","description":"Learn how to permanently delete portal-only customers."}],"description":"Learn how to manage accounts for portal-only customers"}],"pageType":"Documentation"}], featuredEntries: [], }/* </sl:translate_generic_json> */; </script> <link href = "https://jcs-chat-widget.atlassian.com/assets/loader.js" rel="preload" as="script"> <link rel="canonical" href="https://support.atlassian.com/user-management/docs/migrate-a-portal-only-customer-to-atlassian-account/" /> <link rel="apple-touch-icon-precomposed" sizes="57x57" href="https://wac-cdn.atlassian.com/assets/img/favicons/atlassian/apple-touch-icon-57x57.png"> <link rel="apple-touch-icon-precomposed" sizes="114x114" href="https://wac-cdn.atlassian.com/assets/img/favicons/atlassian/apple-touch-icon-114x114.png"> <link rel="apple-touch-icon-precomposed" sizes="72x72" href="https://wac-cdn.atlassian.com/assets/img/favicons/atlassian/apple-touch-icon-72x72.png"> <link rel="apple-touch-icon-precomposed" sizes="144x144" href="https://wac-cdn.atlassian.com/assets/img/favicons/atlassian/apple-touch-icon-144x144.png"> <link rel="apple-touch-icon-precomposed" sizes="120x120" href="https://wac-cdn.atlassian.com/assets/img/favicons/atlassian/apple-touch-icon-120x120.png"> <link rel="apple-touch-icon-precomposed" sizes="152x152" href="https://wac-cdn.atlassian.com/assets/img/favicons/atlassian/apple-touch-icon-152x152.png"> <link rel="icon" type="image/png" href="https://wac-cdn.atlassian.com/assets/img/favicons/atlassian/favicon.png" sizes="32x32"> <link rel="mask-icon" href="https://wac-cdn.atlassian.com/assets/img/favicons/atlassian/safari-pinned-tab.svg" color="#59afe1"> <meta name="msapplication-TileColor" content="#ffffff"> <meta name="msapplication-TileImage" content="https://wac-cdn.atlassian.com/assets/img/favicons/atlassian/mstile-144x144.png"> <meta data-testid="meta_title" property="og:title" content="Migrate a portal-only customer to Atlassian account | Atlassian Support" /> <link rel="alternate" href="https://support.atlassian.com/ja/user-management/docs/migrate-a-portal-only-customer-to-atlassian-account/" hreflang="ja" /> <link rel="alternate" href="https://support.atlassian.com/user-management/docs/migrate-a-portal-only-customer-to-atlassian-account/" hreflang="x-default" /> <link rel="preload" href="/resources/Charlie_Display-Semibold.0b0d15c6e3c89a737e12.woff" as="font" type="font/woff" crossorigin="anonymous"> <meta itemProp="url" content="https://support.atlassian.com/user-management/docs/migrate-a-portal-only-customer-to-atlassian-account/"/><meta property="og:url" content="https://support.atlassian.com/user-management/docs/migrate-a-portal-only-customer-to-atlassian-account/"/><meta data-testid="sitewide-metadata-language" itemProp="inLanguage" content="en-US"/><meta property="og:locale" content="en-US"/><meta itemProp="publisher" content="Atlassian"/><meta itemProp="license" content="Except where otherwise noted, content in this space is licensed under a <a href="https://creativecommons.org/licenses/by/2.5/au/">Creative Commons Attribution 2.5 Australia License</a>."/><meta itemProp="logo" content="https://images.ctfassets.net/zsv3d0ugroxu/4usk6GCfTOCSKCwCQykYIu/34d7ed0904d9a0274fb906f86f51e1e1/Atlassian-vertical-blue-onecolor-rgb.svg"/><meta itemProp="legalName" content="Atlassian Corporation Plc"/><meta itemProp="owns" content="Jira Software,Jira Service Management,Jira Work Management,Jira Align,Confluence,Hipchat,Bitbucket,Bamboo,Crucible,Crowd,Sourcetree,OpsGenie,Statuspage,Trello,Halp,Mindville"/><meta property="og:site_name" content="Atlassian Support"/><meta name="google-site-verification" content="Lwmfu2vZQ0v_OCc48kYQNXCcmgP7Gj6Fg2kL08Xhfn0"/><meta name="botify-site-verification" content="hY5hGfcz5nP5IQlF34bo5hbgmle2cSeO"/><meta http-equiv="X-UA-Compatible" content="IE=EDGE"/><meta name="viewport" content="width=device-width, initial-scale=1"/><meta charSet="utf-8"/><meta itemProp="dateModified" content="2024-06-11T18:26:10.649Z"/><meta name="description" content="Learn how to migrate a Jira Service Management portal-only customer to Atlassian account."/><meta property="og:description" content="Learn how to migrate a Jira Service Management portal-only customer to Atlassian account."/><meta itemProp="name" content="Migrate a portal-only customer to Atlassian account"/><meta itemProp="brand" content="User management"/><meta data-testid="meta_pageType" name="page-type" content="Documentation"/> <script data-react-helmet="true" type="application/ld+json">{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"item":{"@id":"/","name":"Atlassian Support"}},{"@type":"ListItem","position":2,"item":{"@id":"/user-management/resources/","name":"User management Resources"}},{"@type":"ListItem","position":3,"item":{"@id":"/user-management/docs/manage-accounts-for-jira-service-management-customers/","name":"Manage Jira Service Management customer accounts"}},{"@type":"ListItem","position":4,"item":{"@id":"/user-management/docs/manage-accounts-for-portal-only-customers/","name":"Manage accounts for portal-only customers"}}]}</script>  <script src="https://cdnjs.cloudflare.com/polyfill/v3/polyfill.min.js?features=fetch,es5,es6,es7,default,Element.prototype.append&flags=gated" type="text/javascript" charset="UTF-8" > </script>  <script src="https://cdn.evgnet.com/beacon/atlassian/engage/scripts/evergageFlickerDefender.min.js"></script> <script type="text/javascript"> var _aaq = window._aaq || (window._aaq = []); (function(){ var d = document, g = d.createElement('script'), s = d.getElementsByTagName('script')[0]; g.type = 'text/javascript'; g.defer = true; g.async = true; g.src = document.location.protocol + '//cdn.evgnet.com/beacon/atlassian/engage/scripts/evergage.min.js'; s.parentNode.insertBefore(g, s); })(); </script>  <style data-styled-components="bZGgwh cZJnvt iLtbJJ hSsjZP ibwhYF eMLfYp eUeRWO jcVgLC korNWI gvARzl btRcgO bcCCNc jqBRrP kULDQW ktEnzR lljZNu kUYcyx gEdAYa fIPKnQ fVLHZh jjYaPd hAPZyn dqqHMN dKMyAW kLcQuX chsOMG bcqBjl ieACwX jkUDCC hBeamM dNlTAn krWSDT iAlJQF kjpcSg dMUDhz ezJZXo iFRukD brjzuU PgEDm ezQlwD jBPlWM jklceZ jqZvvE fjMiSz byHcWR emQnmn fffDij dJbcJh iLptLB bTsvjP dcQPEg eAxjKI dnzyaD eiYreW fItpNE eMRgDW gZerWW kSIZGq liwvXr hDwNJB iILgrR gHJZiQ cpdxlQ"> /* sc-component-id: sc-bxivhb */ .ezJZXo{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;border-radius:3px;background-color:#FFFAE6;padding:16px;}.iFRukD{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;border-radius:3px;background-color:#DEEBFF;padding:16px;}.brjzuU{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;border-radius:3px;background-color:#E3FCEF;padding:16px;} /* sc-component-id: sc-ifAKCX */ .ezQlwD{-webkit-box-flex:1;-webkit-flex-grow:1;-ms-flex-positive:1;flex-grow:1;} /* sc-component-id: sc-bZQynM */ * + .jBPlWM{margin-top:8px;} /* sc-component-id: sc-dnqmqq */ .PgEDm{-webkit-flex:0 0 auto;-ms-flex:0 0 auto;flex:0 0 auto;width:40px;} .PgEDm > span{margin:-2px 0;vertical-align:top;} /* sc-component-id: Icon__IconWrapper-dyhwwi-0 */ .dqqHMN{height:16px;width:16px;color:currentColor;display:inline-block;fill:#FFFFFF;-webkit-flex-shrink:0;-ms-flex-negative:0;flex-shrink:0;line-height:1;} .dqqHMN > svg{height:16px;width:16px;max-height:100%;max-width:100%;overflow:hidden;pointer-events:none;vertical-align:bottom;} .dqqHMN stop{stop-color:currentColor;}.dKMyAW{color:#FF8B00;display:inline-block;fill:#FFFAE6;-webkit-flex-shrink:0;-ms-flex-negative:0;flex-shrink:0;line-height:1;} .dKMyAW > svg{max-height:100%;max-width:100%;overflow:hidden;pointer-events:none;vertical-align:bottom;} .dKMyAW stop{stop-color:currentColor;}.kLcQuX{color:#0747A6;display:inline-block;fill:#DEEBFF;-webkit-flex-shrink:0;-ms-flex-negative:0;flex-shrink:0;line-height:1;} .kLcQuX > svg{max-height:100%;max-width:100%;overflow:hidden;pointer-events:none;vertical-align:bottom;} .kLcQuX stop{stop-color:currentColor;}.chsOMG{color:#006644;display:inline-block;fill:#E3FCEF;-webkit-flex-shrink:0;-ms-flex-negative:0;flex-shrink:0;line-height:1;} .chsOMG > svg{max-height:100%;max-width:100%;overflow:hidden;pointer-events:none;vertical-align:bottom;} .chsOMG stop{stop-color:currentColor;}.bcqBjl{color:currentColor;display:inline-block;fill:#FFFFFF;-webkit-flex-shrink:0;-ms-flex-negative:0;flex-shrink:0;line-height:1;} .bcqBjl > svg{max-height:100%;max-width:100%;overflow:hidden;pointer-events:none;vertical-align:bottom;} .bcqBjl stop{stop-color:currentColor;}.ieACwX{height:32px;width:32px;color:currentColor;display:inline-block;fill:#FFFFFF;-webkit-flex-shrink:0;-ms-flex-negative:0;flex-shrink:0;line-height:1;} .ieACwX > svg{height:32px;width:32px;max-height:100%;max-width:100%;overflow:hidden;pointer-events:none;vertical-align:bottom;} .ieACwX stop{stop-color:currentColor;}.jkUDCC{color:inherit;display:inline-block;fill:inherit;-webkit-flex-shrink:0;-ms-flex-negative:0;flex-shrink:0;line-height:1;} .jkUDCC > svg{max-height:100%;max-width:100%;overflow:hidden;pointer-events:none;vertical-align:bottom;} .jkUDCC stop{stop-color:currentColor;} /* sc-component-id: sc-jTzLTM */ .fjMiSz{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-flex-basis:100%;-ms-flex-preferred-size:100%;flex-basis:100%;-webkit-flex-direction:column;-ms-flex-direction:column;flex-direction:column;-webkit-box-flex:1;-webkit-flex-grow:1;-ms-flex-positive:1;flex-grow:1;max-width:100%;min-height:0%;} /* sc-component-id: sc-fjdhpX */ .dcQPEg{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-box-flex:1;-webkit-flex-grow:1;-ms-flex-positive:1;flex-grow:1;min-height:0%;padding-left:8px;padding-right:8px;} /* sc-component-id: sc-jzJRlG */ .byHcWR{position:relative;} /* sc-component-id: sc-cSHVUG */ .dJbcJh{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;font-weight:500;list-style-type:none;margin:0;padding:0;} /* sc-component-id: sc-kAzzGY */ .emQnmn{background-color:#EBECF0;border-radius:2px;bottom:0;content:'';height:2px;left:8px;margin:0;position:absolute;right:8px;width:inherit;}.fffDij{background-color:#0052CC;border-radius:2px;bottom:0;content:'';height:2px;left:8px;margin:0;position:absolute;right:8px;width:inherit;} /* sc-component-id: sc-chPdSV */ .iLptLB{color:#0052CC;cursor:pointer;line-height:1.8;margin:0;padding:4px 8px;position:relative;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;} .iLptLB:hover{color:#0052CC;} .iLptLB:active,.iLptLB:active::before{color:#0052CC;} .iLptLB:focus{border-radius:3px;box-shadow:0 0 0 2px #0052CC inset;outline:none;}.bTsvjP{color:#42526E;cursor:pointer;line-height:1.8;margin:0;padding:4px 8px;position:relative;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;} .bTsvjP:hover{color:#0052CC;} .bTsvjP:active,.bTsvjP:active::before{color:#0747A6;} .bTsvjP:focus{border-radius:3px;box-shadow:0 0 0 2px #4C9AFF inset;outline:none;} /* sc-component-id: sc-keyframes-bZGgwh */ @-webkit-keyframes bZGgwh{from{opacity:0;}to{opacity:0;}} @keyframes bZGgwh{from{opacity:0;}to{opacity:0;}} /* sc-component-id: sc-keyframes-cZJnvt */ @-webkit-keyframes cZJnvt{from{-webkit-transform:rotate(50deg);-ms-transform:rotate(50deg);transform:rotate(50deg);}to{-webkit-transform:rotate(230deg);-ms-transform:rotate(230deg);transform:rotate(230deg);}} @keyframes cZJnvt{from{-webkit-transform:rotate(50deg);-ms-transform:rotate(50deg);transform:rotate(50deg);}to{-webkit-transform:rotate(230deg);-ms-transform:rotate(230deg);transform:rotate(230deg);}} /* sc-component-id: sc-keyframes-iLtbJJ */ @-webkit-keyframes iLtbJJ{from{-webkit-transform:rotate(230deg);-ms-transform:rotate(230deg);transform:rotate(230deg);}to{-webkit-transform:rotate(510deg);-ms-transform:rotate(510deg);transform:rotate(510deg);}} @keyframes iLtbJJ{from{-webkit-transform:rotate(230deg);-ms-transform:rotate(230deg);transform:rotate(230deg);}to{-webkit-transform:rotate(510deg);-ms-transform:rotate(510deg);transform:rotate(510deg);}} /* sc-component-id: sc-keyframes-hSsjZP */ @-webkit-keyframes hSsjZP{from{opacity:1;}to{opacity:0;}} @keyframes hSsjZP{from{opacity:1;}to{opacity:0;}} /* sc-component-id: sc-keyframes-ibwhYF */ @-webkit-keyframes ibwhYF{to{-webkit-transform:rotate(360deg);-ms-transform:rotate(360deg);transform:rotate(360deg);}} @keyframes ibwhYF{to{-webkit-transform:rotate(360deg);-ms-transform:rotate(360deg);transform:rotate(360deg);}} /* sc-component-id: sc-keyframes-eMLfYp */ @-webkit-keyframes eMLfYp{from{opacity:0;}to{opacity:1;}} @keyframes eMLfYp{from{opacity:0;}to{opacity:1;}} /* sc-component-id: sc-keyframes-eUeRWO */ @-webkit-keyframes eUeRWO{from{stroke-dashoffset:43.982297150257104px;}to{stroke-dashoffset:35.18583772020568px;}} @keyframes eUeRWO{from{stroke-dashoffset:43.982297150257104px;}to{stroke-dashoffset:35.18583772020568px;}} /* sc-component-id: sc-keyframes-jcVgLC */ @-webkit-keyframes jcVgLC{from{stroke-dashoffset:69.11503837897544px;}to{stroke-dashoffset:55.29203070318036px;}} @keyframes jcVgLC{from{stroke-dashoffset:69.11503837897544px;}to{stroke-dashoffset:55.29203070318036px;}} /* sc-component-id: sc-keyframes-korNWI */ @-webkit-keyframes korNWI{from{stroke-dashoffset:135.0884841043611px;}to{stroke-dashoffset:108.07078728348888px;}} @keyframes korNWI{from{stroke-dashoffset:135.0884841043611px;}to{stroke-dashoffset:108.07078728348888px;}} /* sc-component-id: sc-keyframes-gvARzl */ @-webkit-keyframes gvARzl{from{stroke-dashoffset:270.1769682087222px;}to{stroke-dashoffset:216.14157456697777px;}} @keyframes gvARzl{from{stroke-dashoffset:270.1769682087222px;}to{stroke-dashoffset:216.14157456697777px;}} /* sc-component-id: sc-jKJlTe */ .eAxjKI{-webkit-align-items:baseline;-webkit-box-align:baseline;-ms-flex-align:baseline;align-items:baseline;background:none;border-radius:3px;border-width:0;box-sizing:border-box;color:#0052CC !important;cursor:default;display:-webkit-inline-box;display:-webkit-inline-flex;display:-ms-inline-flexbox;display:inline-flex;font-size:inherit;font-style:normal;height:2.2857142857142856em;line-height:2.2857142857142856em;margin:0;max-width:100%;outline:none !important;padding:0 8px;text-align:center;-webkit-text-decoration:none;text-decoration:none;-webkit-transition:background 0.1s ease-out,box-shadow 0.15s cubic-bezier(0.47,0.03,0.49,1.38);transition:background 0.1s ease-out,box-shadow 0.15s cubic-bezier(0.47,0.03,0.49,1.38);-webkit-transition-duration:0.1s,0.15s;transition-duration:0.1s,0.15s;vertical-align:middle;white-space:nowrap;width:auto;} .eAxjKI::-moz-focus-inner{border:0;margin:0;padding:0;}.dnzyaD{-webkit-align-items:baseline;-webkit-box-align:baseline;-ms-flex-align:baseline;align-items:baseline;background:rgba(9,30,66,0.04);border-radius:3px;border-width:0;box-sizing:border-box;color:#505F79 !important;cursor:default;display:-webkit-inline-box;display:-webkit-inline-flex;display:-ms-inline-flexbox;display:inline-flex;font-size:inherit;font-style:normal;height:2.2857142857142856em;line-height:2.2857142857142856em;margin:0;max-width:100%;outline:none !important;padding:0 8px;text-align:center;-webkit-text-decoration:none;text-decoration:none;-webkit-transition:background 0.1s ease-out,box-shadow 0.15s cubic-bezier(0.47,0.03,0.49,1.38);transition:background 0.1s ease-out,box-shadow 0.15s cubic-bezier(0.47,0.03,0.49,1.38);-webkit-transition-duration:0.1s,0.15s;transition-duration:0.1s,0.15s;vertical-align:middle;white-space:nowrap;width:auto;} .dnzyaD::-moz-focus-inner{border:0;margin:0;padding:0;} /* sc-component-id: sc-bbmXgH */ a.gZerWW{-webkit-align-items:baseline;-webkit-box-align:baseline;-ms-flex-align:baseline;align-items:baseline;background:none;border-radius:3px;border-width:0;box-sizing:border-box;color:#6B778C !important;cursor:default;display:-webkit-inline-box;display:-webkit-inline-flex;display:-ms-inline-flexbox;display:inline-flex;font-size:inherit;font-style:normal;height:auto;line-height:inherit;margin:0;max-width:100%;outline:none !important;padding:0;text-align:center;-webkit-text-decoration:none;text-decoration:none;-webkit-transition:background 0.1s ease-out,box-shadow 0.15s cubic-bezier(0.47,0.03,0.49,1.38);transition:background 0.1s ease-out,box-shadow 0.15s cubic-bezier(0.47,0.03,0.49,1.38);-webkit-transition-duration:0.1s,0.15s;transition-duration:0.1s,0.15s;vertical-align:baseline;white-space:nowrap;width:auto;} a.gZerWW::-moz-focus-inner{border:0;margin:0;padding:0;} /* sc-component-id: Button__ButtonElement-sc-114ur46-0 */ .eMRgDW{max-width:150px !important;} /* sc-component-id: BreadcrumbsItem__BreadcrumbsItemElement-sc-1hh8yo5-0 */ .fItpNE{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-flex-direction:row;-ms-flex-direction:row;flex-direction:row;height:1.7142857142857142em;line-height:1.7142857142857142em;padding:0;box-sizing:border-box;max-width:100%;} /* sc-component-id: Separator-c8t0qf-0 */ .kSIZGq{color:#7A869A;-webkit-flex-shrink:0;-ms-flex-negative:0;flex-shrink:0;padding:0 8px;text-align:center;width:8px;} /* sc-component-id: BreadcrumbsContainer-tgj96-0 */ .eiYreW{color:#5E6C84;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-flex-wrap:wrap;-ms-flex-wrap:wrap;flex-wrap:wrap;} /* sc-component-id: sc-cmthru */ .hBeamM{color:inherit;display:inline-block;fill:currentColor;height:16px;position:relative;-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none;} .hBeamM > svg{fill:inherit;height:100%;left:0;position:absolute;top:0;width:100%;} .hBeamM > canvas{display:block;height:100%;visibility:hidden;} .hBeamM stop{stop-color:currentColor;} /* sc-component-id: Radio__Label-sc-2hlmhw-0 */ .liwvXr{-webkit-align-items:flex-start;-webkit-box-align:flex-start;-ms-flex-align:flex-start;align-items:flex-start;color:#091E42;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;} /* sc-component-id: Radio__LabelText-sc-2hlmhw-1 */ .cpdxlQ{padding:2px 4px;} /* sc-component-id: Radio__IconWrapper-sc-2hlmhw-2 */ .gHJZiQ{line-height:0;-webkit-flex-shrink:0;-ms-flex-negative:0;flex-shrink:0;color:#FAFBFC;fill:transparent;-webkit-transition:all 0.2s ease-in-out;transition:all 0.2s ease-in-out;} .gHJZiQ circle:first-of-type{-webkit-transition:stroke 0.2s ease-in-out;transition:stroke 0.2s ease-in-out;stroke:#DFE1E6;stroke-width:2px;} /* sc-component-id: RadioInput__RadioInputWrapper-uvnzru-0 */ .hDwNJB{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-flex-shrink:0;-ms-flex-negative:0;flex-shrink:0;position:relative;} /* sc-component-id: RadioInput__HiddenInput-uvnzru-1 */ .iILgrR{position:absolute;top:50%;left:50%;padding:0;margin:0;-webkit-transform:translate(-50%,-50%);-ms-transform:translate(-50%,-50%);transform:translate(-50%,-50%);opacity:0;} /* sc-component-id: sc-keyframes-btRcgO */ @-webkit-keyframes btRcgO{0%{-webkit-animation-timing-function:cubic-bezier(0.23830050393398,0,0.25586732616931,0.79011192334632);animation-timing-function:cubic-bezier(0.23830050393398,0,0.25586732616931,0.79011192334632);max-width:200px;}20%{-webkit-animation-timing-function:cubic-bezier(0.21787238302442,0.98324004924648,0.58694150667646,1);animation-timing-function:cubic-bezier(0.21787238302442,0.98324004924648,0.58694150667646,1);max-width:160px;}100%{max-width:0;}} @keyframes btRcgO{0%{-webkit-animation-timing-function:cubic-bezier(0.23830050393398,0,0.25586732616931,0.79011192334632);animation-timing-function:cubic-bezier(0.23830050393398,0,0.25586732616931,0.79011192334632);max-width:200px;}20%{-webkit-animation-timing-function:cubic-bezier(0.21787238302442,0.98324004924648,0.58694150667646,1);animation-timing-function:cubic-bezier(0.21787238302442,0.98324004924648,0.58694150667646,1);max-width:160px;}100%{max-width:0;}} /* sc-component-id: sc-dymIpo */ .gEdAYa{position:relative;width:100%;} /* sc-component-id: sc-bnXvFD */ .jjYaPd{color:currentColor;display:inline-block;fill:#FFFFFF;-webkit-flex-shrink:0;-ms-flex-negative:0;flex-shrink:0;line-height:1;} .jjYaPd > svg{max-height:100%;max-width:100%;overflow:hidden;pointer-events:none;vertical-align:bottom;} .jjYaPd stop{stop-color:currentColor;}.hAPZyn{height:24px;width:24px;color:currentColor;display:inline-block;fill:#FFFFFF;-webkit-flex-shrink:0;-ms-flex-negative:0;flex-shrink:0;line-height:1;} .hAPZyn > svg{height:24px;width:24px;max-height:100%;max-width:100%;overflow:hidden;pointer-events:none;vertical-align:bottom;} .hAPZyn stop{stop-color:currentColor;} /* sc-component-id: sc-gJWqzi */ .krWSDT{width:250px;max-width:100%;float:none;margin:24px auto;position:relative;} tr .krWSDT{max-width:100%;} .krWSDT:not(.is-resizing){-webkit-transition:width 100ms ease-in;transition:width 100ms ease-in;} .krWSDT::after{content:'';display:block;padding-bottom:80.000%;font-size:0;line-height:0;} .krWSDT > div{position:absolute;height:100%;} .krWSDT [data-node-type='media']{position:static !important;} .krWSDT [data-node-type='media'] > div{position:absolute;height:100%;}.iAlJQF{width:441px;max-width:100%;float:none;margin:24px auto;position:relative;} tr .iAlJQF{max-width:100%;} .iAlJQF:not(.is-resizing){-webkit-transition:width 100ms ease-in;transition:width 100ms ease-in;} .iAlJQF::after{content:'';display:block;padding-bottom:24.717%;font-size:0;line-height:0;} .iAlJQF > div{position:absolute;height:100%;} .iAlJQF [data-node-type='media']{position:static !important;} .iAlJQF [data-node-type='media'] > div{position:absolute;height:100%;}.kjpcSg{width:57px;max-width:100%;float:none;margin:24px auto;position:relative;} tr .kjpcSg{max-width:100%;} .kjpcSg:not(.is-resizing){-webkit-transition:width 100ms ease-in;transition:width 100ms ease-in;} .kjpcSg::after{content:'';display:block;padding-bottom:60.769%;font-size:0;line-height:0;} .kjpcSg > div{position:absolute;height:100%;} .kjpcSg [data-node-type='media']{position:static !important;} .kjpcSg [data-node-type='media'] > div{position:absolute;height:100%;}.dMUDhz{width:136px;max-width:100%;float:none;margin:24px auto;position:relative;} tr .dMUDhz{max-width:100%;} .dMUDhz:not(.is-resizing){-webkit-transition:width 100ms ease-in;transition:width 100ms ease-in;} .dMUDhz::after{content:'';display:block;padding-bottom:80.000%;font-size:0;line-height:0;} .dMUDhz > div{position:absolute;height:100%;} .dMUDhz [data-node-type='media']{position:static !important;} .dMUDhz [data-node-type='media'] > div{position:absolute;height:100%;} /* sc-component-id: sc-kXeGPI */ .fIPKnQ{font-size:14px;line-height:24px;color:#172B4D;word-wrap:break-word;white-space:pre-wrap;} .fIPKnQ h1 .heading-anchor-wrapper{position:absolute;width:0;height:1.1666666666666667em;} .fIPKnQ h1 .heading-anchor-wrapper button{opacity:0;-webkit-transform:translate(8px,0px);-ms-transform:translate(8px,0px);transform:translate(8px,0px);-webkit-transition:opacity 0.2s ease 0s,-webkit-transform 0.2s ease 0s;-webkit-transition:opacity 0.2s ease 0s,transform 0.2s ease 0s;transition:opacity 0.2s ease 0s,transform 0.2s ease 0s;} .fIPKnQ h1:hover .heading-anchor-wrapper button{opacity:1;-webkit-transform:none;-ms-transform:none;transform:none;width:unset;} .fIPKnQ h2 .heading-anchor-wrapper{position:absolute;width:0;height:1.2em;} .fIPKnQ h2 .heading-anchor-wrapper button{opacity:0;-webkit-transform:translate(8px,0px);-ms-transform:translate(8px,0px);transform:translate(8px,0px);-webkit-transition:opacity 0.2s ease 0s,-webkit-transform 0.2s ease 0s;-webkit-transition:opacity 0.2s ease 0s,transform 0.2s ease 0s;transition:opacity 0.2s ease 0s,transform 0.2s ease 0s;} .fIPKnQ h2:hover .heading-anchor-wrapper button{opacity:1;-webkit-transform:none;-ms-transform:none;transform:none;width:unset;} .fIPKnQ h3 .heading-anchor-wrapper{position:absolute;width:0;height:1.25em;} .fIPKnQ h3 .heading-anchor-wrapper button{opacity:0;-webkit-transform:translate(8px,0px);-ms-transform:translate(8px,0px);transform:translate(8px,0px);-webkit-transition:opacity 0.2s ease 0s,-webkit-transform 0.2s ease 0s;-webkit-transition:opacity 0.2s ease 0s,transform 0.2s ease 0s;transition:opacity 0.2s ease 0s,transform 0.2s ease 0s;} .fIPKnQ h3:hover .heading-anchor-wrapper button{opacity:1;-webkit-transform:none;-ms-transform:none;transform:none;width:unset;} .fIPKnQ h4 .heading-anchor-wrapper{position:absolute;width:0;height:1.1428571428571428em;} .fIPKnQ h4 .heading-anchor-wrapper button{opacity:0;-webkit-transform:translate(8px,0px);-ms-transform:translate(8px,0px);transform:translate(8px,0px);-webkit-transition:opacity 0.2s ease 0s,-webkit-transform 0.2s ease 0s;-webkit-transition:opacity 0.2s ease 0s,transform 0.2s ease 0s;transition:opacity 0.2s ease 0s,transform 0.2s ease 0s;} .fIPKnQ h4:hover .heading-anchor-wrapper button{opacity:1;-webkit-transform:none;-ms-transform:none;transform:none;width:unset;} .fIPKnQ h5 .heading-anchor-wrapper{position:absolute;width:0;height:1.3333333333333333em;} .fIPKnQ h5 .heading-anchor-wrapper button{opacity:0;-webkit-transform:translate(8px,0px);-ms-transform:translate(8px,0px);transform:translate(8px,0px);-webkit-transition:opacity 0.2s ease 0s,-webkit-transform 0.2s ease 0s;-webkit-transition:opacity 0.2s ease 0s,transform 0.2s ease 0s;transition:opacity 0.2s ease 0s,transform 0.2s ease 0s;} .fIPKnQ h5:hover .heading-anchor-wrapper button{opacity:1;-webkit-transform:none;-ms-transform:none;transform:none;width:unset;} .fIPKnQ h6 .heading-anchor-wrapper{position:absolute;width:0;height:1.4545454545454546em;} .fIPKnQ h6 .heading-anchor-wrapper button{opacity:0;-webkit-transform:translate(8px,0px);-ms-transform:translate(8px,0px);transform:translate(8px,0px);-webkit-transition:opacity 0.2s ease 0s,-webkit-transform 0.2s ease 0s;-webkit-transition:opacity 0.2s ease 0s,transform 0.2s ease 0s;transition:opacity 0.2s ease 0s,transform 0.2s ease 0s;} .fIPKnQ h6:hover .heading-anchor-wrapper button{opacity:1;-webkit-transform:none;-ms-transform:none;transform:none;width:unset;} .fIPKnQ span.akActionMark{color:#0052CC;-webkit-text-decoration:none;text-decoration:none;} .fIPKnQ span.akActionMark:hover{color:#0065FF;-webkit-text-decoration:underline;text-decoration:underline;} .fIPKnQ span.akActionMark{cursor:pointer;} .fIPKnQ blockquote{box-sizing:border-box;padding-left:16px;border-left:2px solid #DFE1E6;margin:1.143rem 0 0 0;margin-right:0;} [dir='rtl'] .fIPKnQ blockquote{padding-left:0;padding-right:16px;} .fIPKnQ blockquote:first-child{margin-top:0;} .fIPKnQ blockquote::before{content:'';} .fIPKnQ blockquote::after{content:none;} .fIPKnQ blockquote p{display:block;} .fIPKnQ blockquote table,.fIPKnQ blockquote table:last-child{display:inline-table;} .fIPKnQ h1{font-size:1.7142857142857142em;font-style:inherit;line-height:1.1666666666666667;color:#172B4D;font-weight:500;-webkit-letter-spacing:-0.01em;-moz-letter-spacing:-0.01em;-ms-letter-spacing:-0.01em;letter-spacing:-0.01em;margin-top:40px;margin-bottom:0;margin-top:1.667em;} .fIPKnQ h2{font-size:1.4285714285714286em;font-style:inherit;line-height:1.2;color:#172B4D;font-weight:500;-webkit-letter-spacing:-0.008em;-moz-letter-spacing:-0.008em;-ms-letter-spacing:-0.008em;letter-spacing:-0.008em;margin-top:28px;margin-top:1.8em;margin-bottom:0;} .fIPKnQ h3{font-size:1.1428571428571428em;font-style:inherit;line-height:1.25;color:#172B4D;font-weight:600;-webkit-letter-spacing:-0.006em;-moz-letter-spacing:-0.006em;-ms-letter-spacing:-0.006em;letter-spacing:-0.006em;margin-top:24px;margin-top:2em;margin-bottom:0;} .fIPKnQ h4{font-size:1em;font-style:inherit;line-height:1.1428571428571428;color:#172B4D;font-weight:600;-webkit-letter-spacing:-0.003em;-moz-letter-spacing:-0.003em;-ms-letter-spacing:-0.003em;letter-spacing:-0.003em;margin-top:16px;margin-top:1.357em;} .fIPKnQ h5{font-size:0.8571428571428571em;font-style:inherit;line-height:1.3333333333333333;color:#172B4D;font-weight:600;margin-top:20px;text-transform:uppercase;margin-top:1.667em;text-transform:none;} .fIPKnQ h6{font-size:0.7857142857142857em;font-style:inherit;line-height:1.4545454545454546;color:#6B778C;font-weight:700;margin-top:16px;margin-top:1.455em;text-transform:none;} .fIPKnQ .ak-editor-panel{border-radius:3px;margin:1.143rem 0 0;padding:8px;min-width:48px;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-align-items:baseline;-webkit-box-align:baseline;-ms-flex-align:baseline;align-items:baseline;word-break:break-word;background-color:#DEEBFF;border:none;color:inherit;} .fIPKnQ .ak-editor-panel .ak-editor-panel__icon{display:block;-webkit-flex-shrink:0;-ms-flex-negative:0;flex-shrink:0;height:24px;width:24px;box-sizing:content-box;padding-right:8px;color:#0052CC;} .fIPKnQ .ak-editor-panel .ak-editor-panel__icon > span{vertical-align:middle;display:inline;} .fIPKnQ .ak-editor-panel .ak-editor-panel__content{margin:1px 0 1px;-webkit-flex:1 0 0;-ms-flex:1 0 0;flex:1 0 0;} .fIPKnQ .ak-editor-panel[data-panel-type='note']{background-color:#EAE6FF;border:none;color:inherit;} .fIPKnQ .ak-editor-panel[data-panel-type='note'] .ak-editor-panel__icon{color:#5243AA;} .fIPKnQ .ak-editor-panel[data-panel-type='tip']{background-color:#E3FCEF;border:none;color:inherit;} .fIPKnQ .ak-editor-panel[data-panel-type='tip'] .ak-editor-panel__icon{color:#00875A;} .fIPKnQ .ak-editor-panel[data-panel-type='warning']{background-color:#FFFAE6;border:none;color:inherit;} .fIPKnQ .ak-editor-panel[data-panel-type='warning'] .ak-editor-panel__icon{color:#FF991F;} .fIPKnQ .ak-editor-panel[data-panel-type='error']{background-color:#FFEBE6;border:none;color:inherit;} .fIPKnQ .ak-editor-panel[data-panel-type='error'] .ak-editor-panel__icon{color:#DE350B;} .fIPKnQ .ak-editor-panel[data-panel-type='success']{background-color:#E3FCEF;border:none;color:inherit;} .fIPKnQ .ak-editor-panel[data-panel-type='success'] .ak-editor-panel__icon{color:#00875A;} .fIPKnQ .ak-editor-panel.danger{box-shadow:0 0 0 1px #FF5630;background:#FFEBE6 !important;} .fIPKnQ .ak-editor-panel.danger .ak-editor-panel__icon{color:#DE350B !important;} .fIPKnQ .danger .ak-editor-panel{background:rgb(255,189,173,0.5) !important;} .fIPKnQ .danger .ak-editor-panel .ak-editor-panel__icon{color:#DE350B !important;} .fIPKnQ hr{border:none;background-color:rgba(9,30,66,0.08);margin:1.714em 0;height:2px;border-radius:1px;} .fIPKnQ hr.ProseMirror-selectednode{outline:none;background-color:#0065FF;} .fIPKnQ p{font-size:1em;line-height:1.714;font-weight:normal;margin-top:1.143rem;margin-bottom:0;-webkit-letter-spacing:-0.005em;-moz-letter-spacing:-0.005em;-ms-letter-spacing:-0.005em;letter-spacing:-0.005em;} .fIPKnQ ul,.fIPKnQ ol{box-sizing:border-box;padding-left:24px;} .fIPKnQ .ak-ol,.fIPKnQ .ak-ul{display:table;display:flow-root;} .fIPKnQ ul,.fIPKnQ ul ul ul ul{list-style-type:disc;} .fIPKnQ ul ul,.fIPKnQ ul ul ul ul ul{list-style-type:circle;} .fIPKnQ ul ul ul,.fIPKnQ ul ul ul ul ul ul{list-style-type:square;} .fIPKnQ ol,.fIPKnQ ol ol ol ol{list-style-type:decimal;} .fIPKnQ ol ol,.fIPKnQ ol ol ol ol ol{list-style-type:lower-alpha;} .fIPKnQ ol ol ol,.fIPKnQ ol ol ol ol ol ol{list-style-type:lower-roman;} .fIPKnQ .fabric-editor-indentation-mark[data-level='1']{margin-left:30px;} .fIPKnQ .fabric-editor-indentation-mark[data-level='2']{margin-left:60px;} .fIPKnQ .fabric-editor-indentation-mark[data-level='3']{margin-left:90px;} .fIPKnQ .fabric-editor-indentation-mark[data-level='4']{margin-left:120px;} .fIPKnQ .fabric-editor-indentation-mark[data-level='5']{margin-left:150px;} .fIPKnQ .fabric-editor-indentation-mark[data-level='6']{margin-left:180px;} .fIPKnQ *:not(.fabric-editor-block-mark) > p:first-child,.fIPKnQ *:not(.fabric-editor-block-mark) > div.fabric-editor-block-mark:first-child p:first-child,.fIPKnQ *:not(.fabric-editor-block-mark) > h1:first-child,.fIPKnQ *:not(.fabric-editor-block-mark) > div.fabric-editor-block-mark:first-child h1:first-child,.fIPKnQ *:not(.fabric-editor-block-mark) > h2:first-child,.fIPKnQ *:not(.fabric-editor-block-mark) > div.fabric-editor-block-mark:first-child h2:first-child,.fIPKnQ *:not(.fabric-editor-block-mark) > h3:first-child,.fIPKnQ *:not(.fabric-editor-block-mark) > div.fabric-editor-block-mark:first-child h3:first-child,.fIPKnQ *:not(.fabric-editor-block-mark) > h4:first-child,.fIPKnQ *:not(.fabric-editor-block-mark) > div.fabric-editor-block-mark:first-child h4:first-child,.fIPKnQ *:not(.fabric-editor-block-mark) > h5:first-child,.fIPKnQ *:not(.fabric-editor-block-mark) > div.fabric-editor-block-mark:first-child h5:first-child,.fIPKnQ *:not(.fabric-editor-block-mark) > h6:first-child,.fIPKnQ *:not(.fabric-editor-block-mark) > div.fabric-editor-block-mark:first-child h6:first-child{margin-top:0;} .fIPKnQ span.code{font-size:11.998px;font-weight:normal;padding:2px 0px 2px 0px;background-color:rgba(9,30,66,0.08);-webkit-box-decoration-break:clone;box-decoration-break:clone;border-radius:3px;border-style:none;font-family:'SFMono-Medium','SF Mono','Segoe UI Mono','Roboto Mono','Ubuntu Mono',Menlo,Consolas,Courier,monospace;white-space:pre-wrap;margin:0 4px 0 4px;box-shadow:-4px 0 0 0 rgba(9,30,66,0.08),4px 0 0 0 rgba(9,30,66,0.08);} .fIPKnQ span.code::before,.fIPKnQ span.code::after{vertical-align:text-top;display:inline-block;content:'';} .fIPKnQ .right-shadow::before,.fIPKnQ .right-shadow::after,.fIPKnQ .left-shadow::before,.fIPKnQ .left-shadow::after{display:none;position:absolute;pointer-events:none;z-index:12;width:8px;content:'';height:calc(100%);} .fIPKnQ .right-shadow,.fIPKnQ .left-shadow{position:relative;} .fIPKnQ .left-shadow::before{background:linear-gradient( to left, rgba(99,114,130,0) 0, rgba(9,30,66,0.13) 100% );top:0px;left:0;display:block;} .fIPKnQ .right-shadow::after{background:linear-gradient( to right, rgba(99,114,130,0) 0, rgba(9,30,66,0.13) 100% );left:calc(100% - 8px);top:0px;display:block;} .fIPKnQ .date-lozenger-container{display:inline-block;} .fIPKnQ .ProseMirror .taskItemView-content-wrap,.fIPKnQ .ProseMirror .decisionItemView-content-wrap{position:relative;min-width:48px;} .fIPKnQ .ProseMirror .decisionItemView-content-wrap{margin-top:0;} .fIPKnQ div[data-task-list-local-id]{margin:12px 0 0 0;} .fIPKnQ div[data-task-list-local-id]:first-child{margin-top:0;} .fIPKnQ div[data-task-list-local-id] div[data-task-list-local-id]{margin-top:0px;margin-left:24px;} .fIPKnQ .UnknownBlock{font-family:-apple-system,BlinkMacSystemFont,'Segoe UI','Roboto','Oxygen','Ubuntu','Fira Sans','Droid Sans','Helvetica Neue',sans-serif;font-size:14;font-weight:400;white-space:pre-wrap;word-wrap:break-word;} .fIPKnQ span.date-node{background:rgba(9,30,66,0.08);border-radius:3px;color:#172B4D;padding:2px 4px;margin:0 1px;-webkit-transition:background 0.3s;transition:background 0.3s;white-space:nowrap;} .fIPKnQ span.date-node-highlighted{background:#FFEBE6;color:#BF2600;} .fIPKnQ .renderer-image{max-width:100%;display:block;margin:24px 0;} .fIPKnQ .media-single.media-wrapped + .media-single:not(.media-wrapped){clear:both;} .fIPKnQ .code-block,.fIPKnQ blockquote,.fIPKnQ hr,.fIPKnQ > div > div:not(.media-wrapped),.fIPKnQ .media-single.media-wrapped + .media-wrapped + *:not(.media-wrapped),.fIPKnQ .media-single.media-wrapped + div:not(.media-wrapped){clear:both;} .fIPKnQ .media-wrapped + h1,.fIPKnQ .media-wrapped + h2,.fIPKnQ .media-wrapped + h3,.fIPKnQ .media-wrapped + h4,.fIPKnQ .media-wrapped + h5,.fIPKnQ .media-wrapped + h6{margin-top:8px;} .fIPKnQ .fabric-editor-block-mark[data-align='end'] > h1,.fIPKnQ .fabric-editor-block-mark[data-align='center'] > h1,.fIPKnQ .fabric-editor-block-mark[data-align='right'] > h1,.fIPKnQ .fabric-editor-block-mark[data-align='end'] > h2,.fIPKnQ .fabric-editor-block-mark[data-align='center'] > h2,.fIPKnQ .fabric-editor-block-mark[data-align='right'] > h2,.fIPKnQ .fabric-editor-block-mark[data-align='end'] > h3,.fIPKnQ .fabric-editor-block-mark[data-align='center'] > h3,.fIPKnQ .fabric-editor-block-mark[data-align='right'] > h3,.fIPKnQ .fabric-editor-block-mark[data-align='end'] > h4,.fIPKnQ .fabric-editor-block-mark[data-align='center'] > h4,.fIPKnQ .fabric-editor-block-mark[data-align='right'] > h4,.fIPKnQ .fabric-editor-block-mark[data-align='end'] > h5,.fIPKnQ .fabric-editor-block-mark[data-align='center'] > h5,.fIPKnQ .fabric-editor-block-mark[data-align='right'] > h5,.fIPKnQ .fabric-editor-block-mark[data-align='end'] > h6,.fIPKnQ .fabric-editor-block-mark[data-align='center'] > h6,.fIPKnQ .fabric-editor-block-mark[data-align='right'] > h6{display:inline-block;} .fIPKnQ li .media-single{margin:0;} .fIPKnQ.ua-chrome li > .mediaSingleView-content-wrap::before{content:'';display:block;height:0;} .fIPKnQ table .media-single{margin-top:12px;margin-bottom:12px;clear:both;} .fIPKnQ .media-single.image-wrap-right + .media-single.image-wrap-left{clear:both;} .fIPKnQ .media-single.image-wrap-left + .media-single.image-wrap-right,.fIPKnQ .media-single.image-wrap-right + .media-single.image-wrap-left,.fIPKnQ .media-single.image-wrap-left + .media-single.image-wrap-left,.fIPKnQ .media-single.image-wrap-right + .media-single.image-wrap-right{margin-right:0;margin-left:0;} .fIPKnQ div[class^='image-wrap-'] + div[class^='image-wrap-']{margin-left:0;margin-right:0;} .fIPKnQ .ak-renderer-document > * .pm-table-container,.fIPKnQ .ak-renderer-document > * .ak-renderer-extension{width:100% !important;left:0 !important;} .fIPKnQ .ak-renderer-document > .ak-renderer-extension[data-layout='wide'],.fIPKnQ .ak-renderer-document > .ak-renderer-extension[data-layout='full-width']{margin-left:50%;-webkit-transform:translateX(-50%);-ms-transform:translateX(-50%);transform:translateX(-50%);} .fIPKnQ .ak-renderer-document > * .ak-renderer-extension-overflow-container{overflow-x:auto;} .fIPKnQ .pm-table-wrapper{overflow-x:auto;} .fIPKnQ .pm-table-container{position:relative;margin:0 auto 16px;box-sizing:border-box;} .fIPKnQ .pm-table-container .decisionItemView-content-wrap:first-child > div{margin-top:0;} .fIPKnQ .pm-table-container[data-number-column='true']{padding-left:41px;} .fIPKnQ .pm-table-container > table,.fIPKnQ .pm-table-wrapper > table{border-collapse:collapse;margin:24px 8px 0 0;border:1px solid #C1C7D0;table-layout:fixed;font-size:1em;width:100%;} .fIPKnQ .pm-table-container > table[data-autosize='true'],.fIPKnQ .pm-table-wrapper > table[data-autosize='true']{table-layout:auto;} .fIPKnQ .pm-table-container > table *,.fIPKnQ .pm-table-wrapper > table *{box-sizing:border-box;} .fIPKnQ .pm-table-container > table tbody,.fIPKnQ .pm-table-wrapper > table tbody{border-bottom:none;} .fIPKnQ .pm-table-container > table th td,.fIPKnQ .pm-table-wrapper > table th td{background-color:white;} .fIPKnQ .pm-table-container > table th,.fIPKnQ .pm-table-wrapper > table th,.fIPKnQ .pm-table-container > table td,.fIPKnQ .pm-table-wrapper > table td{min-width:48px;font-weight:normal;vertical-align:top;border:1px solid #C1C7D0;border-right-width:0;border-bottom-width:0;padding:8px;background-clip:padding-box;} .fIPKnQ .pm-table-container > table th > *:first-child,.fIPKnQ .pm-table-wrapper > table th > *:first-child,.fIPKnQ .pm-table-container > table td > *:first-child,.fIPKnQ .pm-table-wrapper > table td > *:first-child{margin-top:0;} .fIPKnQ .pm-table-container > table th > .ProseMirror-gapcursor.-right:first-child + *,.fIPKnQ .pm-table-wrapper > table th > .ProseMirror-gapcursor.-right:first-child + *,.fIPKnQ .pm-table-container > table td > .ProseMirror-gapcursor.-right:first-child + *,.fIPKnQ .pm-table-wrapper > table td > .ProseMirror-gapcursor.-right:first-child + *{margin-top:0;} .fIPKnQ .pm-table-container > table th > .ProseMirror-gapcursor:first-child + span + *,.fIPKnQ .pm-table-wrapper > table th > .ProseMirror-gapcursor:first-child + span + *,.fIPKnQ .pm-table-container > table td > .ProseMirror-gapcursor:first-child + span + *,.fIPKnQ .pm-table-wrapper > table td > .ProseMirror-gapcursor:first-child + span + *{margin-top:0;} .fIPKnQ .pm-table-container > table th th p:not(:first-of-type),.fIPKnQ .pm-table-wrapper > table th th p:not(:first-of-type),.fIPKnQ .pm-table-container > table td th p:not(:first-of-type),.fIPKnQ .pm-table-wrapper > table td th p:not(:first-of-type),.fIPKnQ .pm-table-container > table th td p:not(:first-of-type),.fIPKnQ .pm-table-wrapper > table th td p:not(:first-of-type),.fIPKnQ .pm-table-container > table td td p:not(:first-of-type),.fIPKnQ .pm-table-wrapper > table td td p:not(:first-of-type){margin-top:12px;} .fIPKnQ .pm-table-container > table th,.fIPKnQ .pm-table-wrapper > table th{background-color:#F4F5F7;text-align:left;} .fIPKnQ .pm-table-container > table th .code-block,.fIPKnQ .pm-table-wrapper > table th .code-block{background:rgba(9,30,66,0.04);} .fIPKnQ .pm-table-container > table th .code-block > span,.fIPKnQ .pm-table-wrapper > table th .code-block > span{background:transparent !important;} .fIPKnQ .pm-table-container{z-index:0;-webkit-transition:all 0.1s linear;transition:all 0.1s linear;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;} .fIPKnQ .pm-table-container.right-shadow::after,.fIPKnQ .pm-table-container.left-shadow::before{top:23px;height:calc(100% - 24px);z-index:12;} .fIPKnQ .pm-table-container table{margin-left:0;margin-right:0;} .fIPKnQ .pm-table-container table .ak-renderer-tableHeader-sortable-column{cursor:pointer;} .fIPKnQ .pm-table-container table .ak-renderer-tableHeader-sortable-column.ak-renderer-tableHeader-sortable-column__not-allowed{cursor:default;} .fIPKnQ .pm-table-container table .ak-renderer-tableHeader-sortable-column .ak-renderer-tableHeader-sorting-icon{margin:0;opacity:1;-webkit-transition:opacity 0.2s ease-in-out;transition:opacity 0.2s ease-in-out;} .fIPKnQ .pm-table-container table .ak-renderer-tableHeader-sortable-column .ak-renderer-tableHeader-sorting-icon__no-order{opacity:0;} .fIPKnQ .pm-table-container table .ak-renderer-tableHeader-sortable-column:hover .ak-renderer-tableHeader-sorting-icon__no-order{opacity:1;} .fIPKnQ .pm-table-container table tr:first-child td,.fIPKnQ .pm-table-container table tr:first-child th{position:relative;} .fIPKnQ .pm-table-container table[data-number-column='true'] .ak-renderer-table-number-column{background-color:#F4F5F7;border-right:1px solid #C1C7D0;width:42px;text-align:center;color:#6B778C;font-size:14px;} .fIPKnQ .pm-table-container table[data-number-column='true'] .fixed .ak-renderer-table-number-column{border-right:0px none;} .fIPKnQ tr[data-header-row].fixed{position:fixed !important;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;overflow:hidden;z-index:11;border-right:1px solid #C1C7D0;border-bottom:1px solid #C1C7D0;-webkit-transform:translateX(-1px);-ms-transform:translateX(-1px);transform:translateX(-1px);} .fIPKnQ .sticky > th{z-index:11;position:-webkit-sticky !important;position:sticky !important;top:0;} .fIPKnQ .sticky > td{position:-webkit-sticky !important;position:sticky !important;top:0;} .fIPKnQ .sticky th,.fIPKnQ .sticky td{box-shadow:0px 1px #C1C7D0,0px -0.5px #C1C7D0,inset -1px 0px #F4F5F7,0px -1px #F4F5F7;} .fIPKnQ .fixed + tr{min-height:0px;} .fIPKnQ .code-block{max-width:100%;display:-ms-grid;display:grid;-ms-grid-columns:auto 1fr;grid-template-columns:minmax(0,1fr);position:relative;word-wrap:normal;} .fIPKnQ .code-block > span{-ms-grid-row:1;-ms-grid-column:2;grid-column:1;} .fIPKnQ .MediaGroup,.fIPKnQ .code-block{margin-top:1.143rem;} .fIPKnQ .MediaGroup:first-child,.fIPKnQ .code-block:first-child{margin-top:0;} .fIPKnQ [data-layout-section]{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-flex-direction:row;-ms-flex-direction:row;flex-direction:row;} .fIPKnQ [data-layout-section] > *{-webkit-flex:1;-ms-flex:1;flex:1;min-width:0;} @media screen and (max-width:1024px){.fIPKnQ [data-layout-section]{-webkit-flex-direction:column;-ms-flex-direction:column;flex-direction:column;}} .fIPKnQ [data-layout-section]{margin-top:20px;} .fIPKnQ [data-layout-section] > div + div{margin-left:32px;} @media screen and (max-width:1024px){.fIPKnQ [data-layout-section] > div + div{margin-left:0;}} /* sc-component-id: sc-fyjhYU */ .dNlTAn{-webkit-transition:all 0.1s linear;transition:all 0.1s linear;} .dNlTAn .ak-editor-media-link{-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-webkit-justify-content:center;-ms-flex-pack:center;justify-content:center;} @media (any-hover:hover){.dNlTAn .ak-editor-media-link{width:20px;height:20px;}.dNlTAn .ak-editor-media-link span[role='img']{width:initial;height:initial;}.dNlTAn .ak-editor-media-link span[role='img'] > svg{width:24px;height:24px;}.dNlTAn:not(:hover) .ak-editor-media-link{opacity:0;}.dNlTAn:focus-within .ak-editor-media-link{opacity:1;}} @media (pointer:none){.dNlTAn .ak-editor-media-link{width:36px;height:36px;}} /* sc-component-id: sc-eIHaNI */ .fVLHZh{color:#0052CC;} .fVLHZh:hover{color:#0065FF;-webkit-text-decoration:underline;text-decoration:underline;} /* sc-component-id: sc-keyframes-bcCCNc */ @-webkit-keyframes bcCCNc{0%{opacity:0;}100%{opacity:1;}} @keyframes bcCCNc{0%{opacity:0;}100%{opacity:1;}} /* sc-component-id: sc-keyframes-jqBRrP */ @-webkit-keyframes jqBRrP{0%{opacity:1;}50%{opacity:0.6;}100%{opacity:1;}} @keyframes jqBRrP{0%{opacity:1;}50%{opacity:0.6;}100%{opacity:1;}} /* sc-component-id: sc-keyframes-kULDQW */ @-webkit-keyframes kULDQW{0%{-webkit-transform:scale(0);-ms-transform:scale(0);transform:scale(0);}50%{-webkit-transform:scale(1.1);-ms-transform:scale(1.1);transform:scale(1.1);}100%{-webkit-transform:scale(1);-ms-transform:scale(1);transform:scale(1);}} @keyframes kULDQW{0%{-webkit-transform:scale(0);-ms-transform:scale(0);transform:scale(0);}50%{-webkit-transform:scale(1.1);-ms-transform:scale(1.1);transform:scale(1.1);}100%{-webkit-transform:scale(1);-ms-transform:scale(1);transform:scale(1);}} /* sc-component-id: sc-keyframes-ktEnzR */ @-webkit-keyframes ktEnzR{to{visibility:hidden;}} @keyframes ktEnzR{to{visibility:hidden;}} /* sc-component-id: sc-keyframes-lljZNu */ @-webkit-keyframes lljZNu{50%{background-color:#FF8F73;}} @keyframes lljZNu{50%{background-color:#FF8F73;}} /* sc-component-id: sc-keyframes-kUYcyx */ @-webkit-keyframes kUYcyx{0%{background-color:#FF8F73;}50%{background-color:auto;}100%{background-color:#FF8F73;}} @keyframes kUYcyx{0%{background-color:#FF8F73;}50%{background-color:auto;}100%{background-color:#FF8F73;}} /* sc-component-id: sc-goFBvh */ .jklceZ{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-webkit-justify-content:center;-ms-flex-pack:center;justify-content:center;background:#F4F5F7;color:#C1C7D0;border-radius:3px;max-height:100%;max-width:100%;width:0px;height:0px;} .jklceZ > span{-webkit-animation:jqBRrP 0.8s infinite;animation:jqBRrP 0.8s infinite;} /* sc-component-id: sc-eBipZS */ .jqZvvE{line-height:1.1428571428571428;padding:0px 0.24em 2px 0.24em;display:inline;-webkit-box-decoration-break:clone;box-decoration-break:clone;border-radius:3px;-webkit-user-select:text;-moz-user-select:text;-ms-user-select:text;user-select:text;-webkit-transition:0.3s all ease-in-out;transition:0.3s all ease-in-out;}</style> <link rel="stylesheet" href="/resources/main.css">   <script type="text/javascript"> var loadExternalJS = function(url, location, callback){ var scriptTag = document.createElement('script'); scriptTag.src = url; scriptTag.type = 'text/javascript'; // Then bind the event to the callback function. // There are several events for cross browser compatibility. scriptTag.onreadystatechange = callback; scriptTag.onload = callback; // Fire the loading location.appendChild(scriptTag); }; </script> <script> function initializeATLAnalytics() { window.dispatchEvent(new CustomEvent('initanalytics')); } </script> <script type="text/plain" class="optanon-category-2"> loadExternalJS("https://atl-global.atlassian.com/js/atl-global.min.js", document.body, initializeATLAnalytics); </script>  <script src="/resources/runtime.374dd4dd521789bd032b.bundle.js"></script> <script src="/resources/vendor.39c1e05b8fb6d171b8b6.bundle.js"></script> <script src="/resources/main.bef63359e90d9f96a31f.bundle.js"></script> </head> <body> <div id="root"><div class="topic section-page flex-column-page" data-testid="page-template"><div class="content"><div class="header-components" data-testid="global_header" data-event-container="globalHeader"><div><script data-app="bannerman" data-site-key="support-atlassian-com"></script><div id="bannerman"></div></div><header class="header"><div class="header__inner-container"><div class="header__inner-content"><div class="header__nav" data-testid="page-header" data-event-container="pageHeader"><div class="header__nav--logo"><div data-testid="waffle_menu" class="header__nav-item header__nav-item--waffle" role="button" tabindex="0" aria-label="Open products dropdown"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label="Products Dropdown"><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path fill="currentColor" fill-rule="evenodd" d="M4 5.01C4 4.451 4.443 4 5.01 4h1.98C7.549 4 8 4.443 8 5.01v1.98C8 7.549 7.557 8 6.99 8H5.01C4.451 8 4 7.557 4 6.99V5.01zm0 6c0-.558.443-1.01 1.01-1.01h1.98c.558 0 1.01.443 1.01 1.01v1.98C8 13.549 7.557 14 6.99 14H5.01C4.451 14 4 13.557 4 12.99v-1.98zm6-6c0-.558.443-1.01 1.01-1.01h1.98c.558 0 1.01.443 1.01 1.01v1.98C14 7.549 13.557 8 12.99 8h-1.98C10.451 8 10 7.557 10 6.99V5.01zm0 6c0-.558.443-1.01 1.01-1.01h1.98c.558 0 1.01.443 1.01 1.01v1.98c0 .558-.443 1.01-1.01 1.01h-1.98c-.558 0-1.01-.443-1.01-1.01v-1.98zm6-6c0-.558.443-1.01 1.01-1.01h1.98c.558 0 1.01.443 1.01 1.01v1.98C20 7.549 19.557 8 18.99 8h-1.98C16.451 8 16 7.557 16 6.99V5.01zm0 6c0-.558.443-1.01 1.01-1.01h1.98c.558 0 1.01.443 1.01 1.01v1.98c0 .558-.443 1.01-1.01 1.01h-1.98c-.558 0-1.01-.443-1.01-1.01v-1.98zm-12 6c0-.558.443-1.01 1.01-1.01h1.98c.558 0 1.01.443 1.01 1.01v1.98C8 19.549 7.557 20 6.99 20H5.01C4.451 20 4 19.557 4 18.99v-1.98zm6 0c0-.558.443-1.01 1.01-1.01h1.98c.558 0 1.01.443 1.01 1.01v1.98c0 .558-.443 1.01-1.01 1.01h-1.98c-.558 0-1.01-.443-1.01-1.01v-1.98zm6 0c0-.558.443-1.01 1.01-1.01h1.98c.558 0 1.01.443 1.01 1.01v1.98c0 .558-.443 1.01-1.01 1.01h-1.98c-.558 0-1.01-.443-1.01-1.01v-1.98z"/></svg></span></div><a href="/" data-testid="atlas_link" class="header__nav-title"><h2 data-testid="header-support-link">Atlassian Support</h2></a></div><div class="header__nav--primary"><ul class="header__nav-list"><li style="display:none"><div data-testid="products-dropdown-button" aria-expanded="false" class="header__nav-item" role="button" tabindex="0" aria-label="products"><span data-testid="products-dropdown">Products </span><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label="products"><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M8.292 10.293a1.009 1.009 0 0 0 0 1.419l2.939 2.965c.218.215.5.322.779.322s.556-.107.769-.322l2.93-2.955a1.01 1.01 0 0 0 0-1.419.987.987 0 0 0-1.406 0l-2.298 2.317-2.307-2.327a.99.99 0 0 0-1.406 0z" fill="currentColor" fill-rule="evenodd"/></svg></span></div></li><li><div class="header__nav-item" role="button" tabindex="0" aria-label="documentation" data-testid="documentation-dropdown"><span>Documentation</span><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label="Documentation Dropdown"><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M8.292 10.293a1.009 1.009 0 0 0 0 1.419l2.939 2.965c.218.215.5.322.779.322s.556-.107.769-.322l2.93-2.955a1.01 1.01 0 0 0 0-1.419.987.987 0 0 0-1.406 0l-2.298 2.317-2.307-2.327a.99.99 0 0 0-1.406 0z" fill="currentColor" fill-rule="evenodd"/></svg></span></div></li><li><div aria-expanded="false" class="header__nav-item" role="button" tabindex="0" aria-label="resources"><span data-testid="resources-dropdown">Resources</span><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label="Resources Dropdown"><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M8.292 10.293a1.009 1.009 0 0 0 0 1.419l2.939 2.965c.218.215.5.322.779.322s.556-.107.769-.322l2.93-2.955a1.01 1.01 0 0 0 0-1.419.987.987 0 0 0-1.406 0l-2.298 2.317-2.307-2.327a.99.99 0 0 0-1.406 0z" fill="currentColor" fill-rule="evenodd"/></svg></span></div></li></ul></div></div><div class="header__nav--secondary"><ul class="header__nav-list"><li><div class="header__nav-item contact-btn"><a href="" data-testid="contact-button">Contact</a></div></li><li><div data-testid="search_button" class="header__nav-item header__nav-item--icon header__nav-item--search-icon" role="button" tabindex="0" aria-label="Open search page"><span class="Icon__IconWrapper-dyhwwi-0 ieACwX" aria-label="Search Page"><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M16.436 15.085l3.94 4.01a1 1 0 0 1-1.425 1.402l-3.938-4.006a7.5 7.5 0 1 1 1.423-1.406zM10.5 16a5.5 5.5 0 1 0 0-11 5.5 5.5 0 0 0 0 11z" fill="currentColor" fill-rule="evenodd"/></svg></span></div></li><li><div class="header__nav-item account-btn-wrapper"><div class="account__login-btn"><a href="" data-testid="login-button">Log in</a></div></div></li><li><div class="header__nav-item header__nav-item--icon header__nav-item--dropdown-button" role="button" tabindex="0" aria-label="Open dropdown"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label="Dropdown Not Open"><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><g fill="currentColor" fill-rule="evenodd"><circle cx="5" cy="12" r="2"/><circle cx="12" cy="12" r="2"/><circle cx="19" cy="12" r="2"/></g></svg></span></div></li></ul></div><div class="header__nav--mobile"><ul class="header__nav-list"><li><div class="header__nav-item header__nav-item--icon header__nav-item--search-icon" role="button" tabindex="0" aria-label="Open search page"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label="Open search page"><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M16.436 15.085l3.94 4.01a1 1 0 0 1-1.425 1.402l-3.938-4.006a7.5 7.5 0 1 1 1.423-1.406zM10.5 16a5.5 5.5 0 1 0 0-11 5.5 5.5 0 0 0 0 11z" fill="currentColor" fill-rule="evenodd"/></svg></span></div></li><li><div class="header__nav-item account-btn-wrapper"><div class="account__login-btn"><a href="" data-testid="login-button">Log in</a></div></div></li><li><div class="header__nav-item header__nav-item--icon" role="button" tabindex="0" aria-label="Open dropdown"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label="Open Dropdown"><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><g fill="currentColor" fill-rule="evenodd"><circle cx="5" cy="12" r="2"/><circle cx="12" cy="12" r="2"/><circle cx="19" cy="12" r="2"/></g></svg></span></div></li></ul></div></div></div></header><div data-focus-lock-disabled="false"><div data-testid="dropdown_menu" class="dropdown hide-dropdown"><div class="dropdown__inner-container"><div class="dropdown__main-content-wrapper dropdown__card-styling"><div class="dropdown__main-content dropdown__products hidden" data-testid="dropdown_products"><div class="sc-jTzLTM fjMiSz"><div class="sc-jzJRlG byHcWR"><span class="sc-kAzzGY emQnmn"></span><div class="sc-cSHVUG dJbcJh" role="tablist"><div class="sc-chPdSV iLptLB" aria-posinset="1" aria-selected="true" aria-setsize="2" role="tab" tabindex="0">Cloud<span class="sc-kAzzGY fffDij"></span></div><div class="sc-chPdSV bTsvjP" aria-posinset="2" aria-selected="false" aria-setsize="2" role="tab" tabindex="-1">Data Center</div></div></div><div class="sc-fjdhpX dcQPEg" role="tabpanel"><div><ul class="product-list-wrapper"><li><a href="/jira-software-cloud/" data-testid="product-card-3yydXRuQ88gGCKOyYsAGaU" class="products__link product-card"><img src="https://images.ctfassets.net/zsv3d0ugroxu/3tdm6nuuJrPlizPLgkWqZ5/d0a7942804abf2f8f6737197be1fc7f4/logo-light_Jira_mark_brand_RGB.svg" alt="" height="95" width="95" class="icon-image" data-testid="product-img-3yydXRuQ88gGCKOyYsAGaU"/><p class="product-title-text">Jira Software</p></a></li><li><a href="/jira-service-management-cloud/" data-testid="product-card-1gXBh54v1sayA6w8yowM8u" class="products__link product-card"><img src="https://images.ctfassets.net/zsv3d0ugroxu/5DppKv8q5q206zQzIRDKQq/f31b8874021ee7d6dd54389f902b1421/logo-light_Jira-Service-Management_mark_brand_RGB.svg" alt="" height="95" width="95" class="icon-image" data-testid="product-img-1gXBh54v1sayA6w8yowM8u"/><p class="product-title-text">Jira Service Management</p></a></li><li><a href="/confluence-cloud/" data-testid="product-card-4z1mIelYHYwE6ugCuqEg0y" class="products__link product-card"><img src="https://images.ctfassets.net/zsv3d0ugroxu/5VucmXIhBRYyBXA9ygFJ3Y/5082d769a81934af185dcf109b29f628/logo-light_Confluence_mark_brand_RGB.svg" alt="" height="95" width="95" class="icon-image" data-testid="product-img-4z1mIelYHYwE6ugCuqEg0y"/><p class="product-title-text">Confluence</p></a></li><li><a href="/bitbucket-cloud/" data-testid="product-card-UhZk1Nq8UMkcuUsy6sI4C" class="products__link product-card"><img src="https://images.ctfassets.net/zsv3d0ugroxu/1g4197x84jic8a1P3b3IGT/1a752272b12824d3a3df4bc1e7dd2c53/logo-light_Bitbucket_mark_brand_RGB.svg" alt="" height="95" width="95" class="icon-image" data-testid="product-img-UhZk1Nq8UMkcuUsy6sI4C"/><p class="product-title-text">Bitbucket</p></a></li><li><a href="/trello/" data-testid="product-card-7aO3e0I67vVoQJXGXm2pjr" class="products__link product-card"><img src="https://images.ctfassets.net/zsv3d0ugroxu/1j6nvsJ8txgcxgy3Vmk4aO/e3b6d56c299ae744c2f4b8109cf1a482/logo-light_Trello_mark_brand_RGB.svg" alt="" height="95" width="95" class="icon-image" data-testid="product-img-7aO3e0I67vVoQJXGXm2pjr"/><p class="product-title-text">Trello</p></a></li></ul><button class="products-toggle__button sc-jKJlTe eAxjKI" spacing="default" type="button"><span style="align-self:center;display:inline-flex;flex-wrap:nowrap;max-width:100%;position:relative"><span style="align-items:center;align-self:center;flex:1 1 auto;margin:0 4px;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;transition:opacity 0.3s;opacity:1">See all other products</span></span></button></div></div></div></div><div class="dropdown__main-content hide-dropdown reduced-spacing" data-testid="dropdown_documentation"><div data-testid="topic-card" class="cards margin-top-medium documentation-dropdown "><ul class="cards__inner"><li data-testid="card_item" class="cards__item cards__item--third-width documentation-card"><article><a href="/user-management/docs/manage-your-organizations-atlassian-accounts/" data-testid="atlas_link" class="cards__link"><div class="cards__main"><header><div class="cards__title-container"><p class="cards__title">Manage your organization’s Atlassian accounts</p></div></header><p class="cards__body margin-top-small">Gain control over your employee's Atlassian accounts.</p></div></a></article></li><li data-testid="card_item" class="cards__item cards__item--third-width documentation-card"><article><a href="/user-management/docs/manage-product-users/" data-testid="atlas_link" class="cards__link"><div class="cards__main"><header><div class="cards__title-container"><p class="cards__title">Manage product users</p></div></header><p class="cards__body margin-top-small">Administer users who access your products, whether or not you can manage their accounts.</p></div></a></article></li><li data-testid="card_item" class="cards__item cards__item--third-width documentation-card"><article><a href="/user-management/docs/manage-role-and-product-permissions/" data-testid="atlas_link" class="cards__link"><div class="cards__main"><header><div class="cards__title-container"><p class="cards__title">Manage role and product permissions</p></div></header><p class="cards__body margin-top-small">Give people product access and admin roles for your Atlassian cloud products.</p></div></a></article></li><li data-testid="card_item" class="cards__item cards__item--third-width documentation-card"><article><a href="/user-management/docs/manage-accounts-for-jira-service-management-customers/" data-testid="atlas_link" class="cards__link"><div class="cards__main"><header><div class="cards__title-container"><p class="cards__title">Manage Jira Service Management customer accounts</p></div></header></div></a></article></li></ul></div></div><div class="dropdown__main-content hidden" data-testid="dropdown_resources"><div data-testid="topic-card" class="cards margin-top-medium dropdown__resources "><ul class="cards__inner"><li data-testid="card_item" class="cards__item "><article><a href="https://community.atlassian.com" data-testid="atlas_link" class="cards__link"><div class="cards__icon"><img data-testid="card_icon" src="https://images.ctfassets.net/zsv3d0ugroxu/199clY7qv6MQc2EasKkGim/b94d340fd8cfd453784e97b3a8c547ed/rich_icon-Community.svg" height="40" width="40" alt=""/></div><div class="cards__main"><header><div class="cards__title-container"><p class="cards__title">Community</p></div></header><p class="cards__body margin-top-small">Answers, support and inspiration</p></div></a></article></li><li data-testid="card_item" class="cards__item "><article><a href="https://status.atlassian.com/" data-testid="atlas_link" class="cards__link"><div class="cards__icon"><img data-testid="card_icon" src="https://images.ctfassets.net/zsv3d0ugroxu/mNCBZvDshqueq0EeKmise/94d904fbd231bfc5c90cf3bbee00a855/speedometer_Light_mode_spot.svg" height="40" width="40" alt=""/></div><div class="cards__main"><header><div class="cards__title-container"><p class="cards__title">System Status</p></div></header><p class="cards__body margin-top-small">Cloud services health</p></div></a></article></li><li data-testid="card_item" class="cards__item "><article><a href="https://jira.atlassian.com/secure/Dashboard.jspa?selectPageId=10440" data-testid="atlas_link" class="cards__link"><div class="cards__icon"><img data-testid="card_icon" src="https://images.ctfassets.net/zsv3d0ugroxu/4LAr0Xsaq4gUk60Uy6eYwk/e86fd54ec59e9b7e64516f3a0eb5aeb5/rich_icon-Lightbulb.svg" height="40" width="40" alt=""/></div><div class="cards__main"><header><div class="cards__title-container"><p class="cards__title">Suggestions and bugs</p></div></header><p class="cards__body margin-top-small">Feature suggestions and bug reports</p></div></a></article></li><li data-testid="card_item" class="cards__item "><article><a href="https://marketplace.atlassian.com/" data-testid="atlas_link" class="cards__link"><div class="cards__icon"><img data-testid="card_icon" src="https://images.ctfassets.net/zsv3d0ugroxu/1ss3lke3aYcVp07USZwdMY/b9c86efbf54d4ce96607262a7cb3b3ef/rich_icon-Integration.svg" height="40" width="40" alt=""/></div><div class="cards__main"><header><div class="cards__title-container"><p class="cards__title">Marketplace</p></div></header><p class="cards__body margin-top-small">Product apps</p></div></a></article></li><li data-testid="card_item" class="cards__item "><article><a href="https://www.atlassian.com/licensing/purchase-licensing" data-testid="atlas_link" class="cards__link"><div class="cards__icon"><img data-testid="card_icon" src="https://images.ctfassets.net/zsv3d0ugroxu/5Cb1EEBbNKkm8uK24mIeEs/9ad6432e9652bd788ebf619c4d242cb5/rich_icon-Credit_cards.svg" height="40" width="40" alt=""/></div><div class="cards__main"><header><div class="cards__title-container"><p class="cards__title">Billing and licensing</p></div></header><p class="cards__body margin-top-small">Frequently asked questions</p></div></a></article></li></ul></div></div><div data-testid="mobile_dropdown" class="dropdown__mobile-list "><div data-testid="mobile_dropdown_item_products" class="dropdown__mobile-item" role="button" aria-label="Trigger products dropdown" tabindex="0"><span>Products</span><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label="Products"><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><div data-testid="mobile_dropdown_item_documentation" class="dropdown__mobile-item" role="button" aria-label="Trigger documentation dropdown" tabindex="0"><span>Documentation</span><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label="Documentation"><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><div data-testid="mobile_dropdown_item_resources" class="dropdown__mobile-item" role="button" aria-label="Trigger resources dropdown" tabindex="0"><span>Resources</span><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label="Resources"><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div></div></div><div class="dropdown__side-content dropdown__card-styling" data-testid="dropdown-side-content"><ul class="nav-links__list"><li data-testid="dropdown_item" class="nav-links__item--icon"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label="login avatar icon"><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><g fill-rule="evenodd"><circle fill="currentColor" cx="12" cy="12" r="10"/><circle fill="inherit" cx="12" cy="9" r="3"/><path d="M7 18.245A7.966 7.966 0 0 0 12 20c1.892 0 3.63-.657 5-1.755V15c0-1.115-.895-2-2-2H9c-1.113 0-2 .895-2 2v3.245z" fill="inherit" fill-rule="nonzero"/></g></svg></span><a href=""><span>Log in to account</span></a></li><li data-testid="dropdown_item" class="nav-links__item--icon nav-links__item--contact"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label="question mark icon"><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><g fill-rule="evenodd"><circle fill="currentColor" cx="12" cy="12" r="10"/><circle fill="inherit" cx="12" cy="18" r="1"/><path d="M15.89 9.05a3.975 3.975 0 0 0-2.957-2.942C10.321 5.514 8.017 7.446 8 9.95l.005.147a.992.992 0 0 0 .982.904c.552 0 1-.447 1.002-.998a2.004 2.004 0 0 1 4.007-.002c0 1.102-.898 2-2.003 2H12a1 1 0 0 0-1 .987v2.014a1.001 1.001 0 0 0 2.004 0v-.782c0-.217.145-.399.35-.472A3.99 3.99 0 0 0 15.89 9.05" fill="inherit"/></g></svg></span><a href="" data-testid="atlas_link"><span>Contact support</span></a></li><li data-testid="dropdown_item" class="nav-links__item"><a href="https://www.atlassian.com/university" data-testid="atlas_link"><span>Training & Certification</span></a></li><li data-testid="dropdown_item" class="nav-links__item"><a href="https://www.atlassian.com/cloud-migration" data-testid="atlas_link"><span>Atlassian Migration Program</span></a></li><li data-testid="dropdown_item" class="nav-links__item"><a href="https://confluence.atlassian.com/gdpr" data-testid="atlas_link"><span>GDPR guides</span></a></li><li data-testid="dropdown_item" class="nav-links__item"><a href="https://www.atlassian.com/enterprise/services" data-testid="atlas_link"><span>Enterprise services</span></a></li><li data-testid="dropdown_item" class="nav-links__item"><a href="https://www.atlassian.com/partners" data-testid="atlas_link"><span>Atlassian Partners</span></a></li><li data-testid="dropdown_item" class="nav-links__item"><a href="https://developer.atlassian.com" data-testid="atlas_link"><span>Developers</span></a></li><li data-testid="dropdown_item" class="nav-links__item"><a href="https://success.atlassian.com" data-testid="atlas_link"><span>Success Central</span></a></li><li data-testid="dropdown_item" class="nav-links__item"><a href="http://aug.atlassian.com" data-testid="atlas_link"><span>User groups</span></a></li><li data-testid="dropdown_item" class="nav-links__item"><a href="https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/" data-testid="atlas_link"><span>Automation for Jira</span></a></li><li data-testid="dropdown_item" class="nav-links__item--wac"><a href="http://www.atlassian.com" data-testid="atlas_link"><span>Atlassian.com</span></a></li></ul></div></div></div></div></div><div class="main-content-container flex-container margin-top-medium"><aside class=""><div class="pagetree-expander" data-testid="pagetree-expander" role="button" tabindex="0" aria-label="open page tree"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M7 7h10a1 1 0 0 1 0 2H7a1 1 0 1 1 0-2zm0 4h10a1 1 0 0 1 0 2H7a1 1 0 0 1 0-2zm0 4h5a1 1 0 0 1 0 2H7a1 1 0 0 1 0-2z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><div class="pagetree pagetree--hidden" data-testid="pagetree"><div class="pagetree__inner"><div class="pagetree__context"><div data-testid="pagetree-back-arrow" class="pagetree__back-arrow" role="button" aria-label="close page tree" tabindex="0"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M8.414 11.5H18a1 1 0 0 1 0 2H8.414l3.793 3.793a1 1 0 0 1-1.414 1.414l-5.5-5.5a1 1 0 0 1 0-1.414l5.5-5.5a1 1 0 0 1 1.414 1.414L8.414 11.5z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><img class="pagetree__icon" alt="User management" height="40" width="40"/><div><a href="/user-management/resources/" class="pagetree__title" data-testid="pagetree-title" data-event-container="pagetree" data-event-component="pagetreeTitle" data-track-event="clicked">User management</a><p class="pagetree__subhead">Documentation</p></div></div><ul class="pagetree__list pagetree__list--root"><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/user-management/docs/manage-your-organizations-atlassian-accounts/" data-testid="atlas_link">Manage your organization’s Atlassian accounts</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/user-management/docs/verify-a-domain-to-manage-accounts/" data-testid="atlas_link">Verify a domain to manage accounts</a></li><li class="pagetree__item "><a href="/user-management/docs/what-are-managed-accounts/" data-testid="atlas_link">What are managed accounts?</a></li><li class="pagetree__item "><a href="/user-management/docs/resend-a-verification-email-to-a-managed-account/" data-testid="atlas_link">Resend a verification email to a managed account</a></li><li class="pagetree__item "><a href="/user-management/docs/make-changes-to-a-managed-user-account/" data-testid="atlas_link">Make changes to a managed user account</a></li><li class="pagetree__item "><a href="/user-management/docs/deactivate-a-managed-account/" data-testid="atlas_link">Deactivate a managed account</a></li><li class="pagetree__item "><a href="/user-management/docs/delete-a-managed-account/" data-testid="atlas_link">Delete a managed account</a></li><li class="pagetree__item "><a href="/user-management/docs/make-atlassians-global-account-model-work-for-you/" data-testid="atlas_link">Make Atlassian's global account model work for you</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/user-management/docs/manage-product-users/" data-testid="atlas_link">Manage product users</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/user-management/docs/invite-a-user/" data-testid="atlas_link">Invite a user</a></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/user-management/docs/manage-an-individual-users-profile/" data-testid="atlas_link">Manage an individual user's profile</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/user-management/docs/remove-or-suspend-a-user/" data-testid="atlas_link">Remove user or suspend their access</a></li><li class="pagetree__item "><a href="/user-management/docs/log-in-as-another-user/" data-testid="atlas_link">Log in as another user</a></li><li class="pagetree__item "><a href="/user-management/docs/update-roles-and-properties-for-jira-users/" data-testid="atlas_link">Update roles and properties for Jira users</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/user-management/docs/manage-groups/" data-testid="atlas_link">Manage groups</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/user-management/docs/create-groups/" data-testid="atlas_link">Create groups</a></li><li class="pagetree__item "><a href="/user-management/docs/edit-a-group/" data-testid="atlas_link">Edit a group</a></li><li class="pagetree__item "><a href="/user-management/docs/delete-a-group/" data-testid="atlas_link">Delete a group</a></li><li class="pagetree__item "><a href="/user-management/docs/default-groups-and-permissions/" data-testid="atlas_link">Default groups and permissions</a></li><li class="pagetree__item "><a href="/user-management/docs/troubleshoot-issues-related-to-managing-groups/" data-testid="atlas_link">Troubleshoot issues related to managing groups</a></li></ul></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/user-management/docs/manage-role-and-product-permissions/" data-testid="atlas_link">Manage role and product permissions</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/user-management/docs/control-how-users-get-access-to-products/" data-testid="atlas_link">Control how users get access to products</a></li><li class="pagetree__item "><a href="/user-management/docs/give-users-admin-permissions/" data-testid="atlas_link">Give users admin permissions</a></li><li class="pagetree__item "><a href="/user-management/docs/approve-or-deny-product-access-requests/" data-testid="atlas_link">Approve or deny product access requests</a></li><li class="pagetree__item "><a href="/user-management/docs/give-users-access-to-products/" data-testid="atlas_link">Give users access to products</a></li><li class="pagetree__item "><a href="/user-management/docs/how-does-product-access-work/" data-testid="atlas_link">How does product access work?</a></li><li class="pagetree__item "><a href="/user-management/docs/remove-product-access-for-users/" data-testid="atlas_link">Remove product access for users</a></li><li class="pagetree__item "><a href="/user-management/docs/disable-automatic-domain-enabled-access-to-your-instance/" data-testid="atlas_link">Disable automatic domain-enabled access to your instance</a></li><li class="pagetree__item "><a href="/user-management/docs/remove-admin-permissions-from-users/" data-testid="atlas_link">Remove admin permissions from users</a></li><li class="pagetree__item "><a href="/user-management/docs/what-are-the-different-types-of-admin-roles/" data-testid="atlas_link">What are the different types of admin roles?</a></li></ul></li><li class="pagetree__item pagetree__item--current-child-list"><div data-testid="pagetree-item-expander" class="pagetree__expander pagetree__expander--expanded" role="button" tabindex="0" aria-expanded="true" aria-label="collapse page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/user-management/docs/manage-accounts-for-jira-service-management-customers/" data-testid="atlas_link">Manage Jira Service Management customer accounts</a><ul class="pagetree__list false"><li class="pagetree__item "><a href="/user-management/docs/manage-jira-service-management-customer-accounts/" data-testid="atlas_link">What different account types can customers have?</a></li><li class="pagetree__item pagetree__item--current-child-list"><div data-testid="pagetree-item-expander" class="pagetree__expander pagetree__expander--expanded" role="button" tabindex="0" aria-expanded="true" aria-label="collapse page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/user-management/docs/manage-accounts-for-portal-only-customers/" data-testid="atlas_link">Manage accounts for portal-only customers</a><ul class="pagetree__list false"><li class="pagetree__item "><a href="/user-management/docs/change-password-for-portal-only-customers/" data-testid="atlas_link">Change password for portal-only customers</a></li><li class="pagetree__item pagetree__item--current-item"><div data-testid="pagetree-item-expander" class="pagetree__expander pagetree__expander--expanded pagetree__expander--current" role="button" tabindex="-1" aria-expanded="true" aria-label=""><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><circle cx="12" cy="12" r="5" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/user-management/docs/migrate-a-portal-only-customer-to-atlassian-account/" data-testid="atlas_link">Migrate a portal-only customer to Atlassian account</a></li><li class="pagetree__item "><a href="/user-management/docs/edit-name-for-portal-only-customers/" data-testid="atlas_link">Edit name for portal-only customers</a></li><li class="pagetree__item "><a href="/user-management/docs/revoke-access-for-portal-only-customers/" data-testid="atlas_link">Revoke access for portal-only customers</a></li><li class="pagetree__item "><a href="/user-management/docs/delete-portal-only-customers/" data-testid="atlas_link">Delete portal-only customers</a></li></ul></li></ul></li></ul></div></div></aside><main class="topic__container"><div class="topic__sub-header" data-testid="topic_sub_header"><div class="breadcrumbs-wrapper" data-testid="breadcrumbs"><div class="BreadcrumbsContainer-tgj96-0 eiYreW"><div class="BreadcrumbsItem__BreadcrumbsItemElement-sc-1hh8yo5-0 fItpNE"><a class="Button__ButtonElement-sc-114ur46-0 eMRgDW sc-bbmXgH gZerWW" spacing="none" href="/" target=""><span style="align-self:center;display:inline-flex;flex-wrap:nowrap;max-width:100%;position:relative"><span style="align-items:center;align-self:center;flex:1 1 auto;margin:0;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;transition:opacity 0.3s;opacity:1">Atlassian Support</span></span></a><div class="Separator-c8t0qf-0 kSIZGq">/</div></div><div class="BreadcrumbsItem__BreadcrumbsItemElement-sc-1hh8yo5-0 fItpNE"><a class="Button__ButtonElement-sc-114ur46-0 eMRgDW sc-bbmXgH gZerWW" spacing="none" href="/user-management/resources/" target=""><span style="align-self:center;display:inline-flex;flex-wrap:nowrap;max-width:100%;position:relative"><span style="align-items:center;align-self:center;flex:1 1 auto;margin:0;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;transition:opacity 0.3s;opacity:1">User management Resources</span></span></a><div class="Separator-c8t0qf-0 kSIZGq">/</div></div><div class="BreadcrumbsItem__BreadcrumbsItemElement-sc-1hh8yo5-0 fItpNE"><a class="Button__ButtonElement-sc-114ur46-0 eMRgDW sc-bbmXgH gZerWW" spacing="none" href="/user-management/docs/manage-accounts-for-jira-service-management-customers/" target=""><span style="align-self:center;display:inline-flex;flex-wrap:nowrap;max-width:100%;position:relative"><span style="align-items:center;align-self:center;flex:1 1 auto;margin:0;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;transition:opacity 0.3s;opacity:1">Manage Jira Service Management customer accounts</span></span></a><div class="Separator-c8t0qf-0 kSIZGq">/</div></div><div class="BreadcrumbsItem__BreadcrumbsItemElement-sc-1hh8yo5-0 fItpNE"><a class="Button__ButtonElement-sc-114ur46-0 eMRgDW sc-bbmXgH gZerWW" spacing="none" href="/user-management/docs/manage-accounts-for-portal-only-customers/" target=""><span style="align-self:center;display:inline-flex;flex-wrap:nowrap;max-width:100%;position:relative"><span style="align-items:center;align-self:center;flex:1 1 auto;margin:0;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;transition:opacity 0.3s;opacity:1">Manage accounts for portal-only customers</span></span></a></div></div></div></div><article class="topic__inner-container margin-top-medium" id="maincontent"><div class="title margin-bottom-medium"><h1>Migrate a portal-only customer to Atlassian account</h1></div><div class="topic__body"><div><div class='adf__content'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div style='position:absolute;height:0;width:100%'><object data='about:blank' type='text/html' style='position:absolute;height:0;width:100%' aria-hidden='true' tabindex='-1'></object></div><div class='ak-renderer-wrapper sc-dymIpo gEdAYa'><div></div><div class='sc-kXeGPI fIPKnQ'><div class='ak-renderer-document'><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div class='text-fragment' data-testid='text-fragment'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div class='ak-renderer-wrapper sc-dymIpo gEdAYa'><div></div><div class='sc-kXeGPI fIPKnQ'><div class='ak-renderer-document'><p data-renderer-start-pos='0'><strong>Which user management experience do you have? </strong></p><p data-renderer-start-pos='48'>To check, go to your organization at <a class='sc-eIHaNI fVLHZh' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a> and select <strong>Directory</strong>. If the <strong>Users</strong> and <strong>Groups</strong> lists are found here, then you are using the centralized<strong> </strong>user management. <a class='sc-eIHaNI fVLHZh' href='https://community.atlassian.com/t5/Atlassian-Access-articles/User-management-for-cloud-admins-just-got-easier/ba-p/1576592' title='https://community.atlassian.com/t5/Atlassian-Access-articles/User-management-for-cloud-admins-just-got-easier/ba-p/1576592'>Learn more about the centralized user management</a> </p></div></div></div></div></div></div><p data-renderer-start-pos='1'><em>We’ll note these changes in the support documentation below</em>.</p><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div class='text-fragment' data-testid='text-fragment'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div class='ak-renderer-wrapper sc-dymIpo gEdAYa'><div></div><div class='sc-kXeGPI fIPKnQ'><div class='ak-renderer-document'><div class='pm-table-container ' data-layout='default' style='width:inherit'><div class='pm-table-wrapper'><table data-number-column='false'><tbody><tr><td rowspan='1' colSpan='1'><p data-renderer-start-pos='0'><strong>Original </strong></p></td><td rowspan='1' colSpan='1'><p data-renderer-start-pos='13'><strong>Centralized </strong></p></td></tr><tr><td rowspan='1' colSpan='1'><p data-renderer-start-pos='31'>As a site administrator or organization admin, <strong>Users</strong> is found under <strong>Product site</strong>. </p><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div style='text-align:center'><img style='max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px' src='//images.ctfassets.net/zsv3d0ugroxu/7AevASHr0yJp0LZaXGBoxP/050831dc5ca1e93f856af1d68d33626c/old-user-management-experience_resized.png' alt='Original user management png'></div></div></div></td><td rowspan='1' colSpan='1'><p data-renderer-start-pos='118'>As an organization admin, <strong>Users</strong> is found under <strong>Directory </strong>tab.</p><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div style='text-align:center'><img style='max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px' src='//images.ctfassets.net/zsv3d0ugroxu/3ZO4fm5kzHU2GqRPapsy4A/ccb8ac39f53f83d7dcfddbaeb70cedf7/New-user-management_resized.png' alt='Centralized user management png'></div></div></div></td></tr></tbody></table></div></div><p data-renderer-start-pos='188'> </p></div></div></div></div></div></div><p data-renderer-start-pos='64'>Customers with portal-only accounts have limited access to Jira Service Management features as they can only access the portals, raise help requests, and view knowledge base articles. In some cases, your team may want to collaborate with a customer in your Atlassian cloud products or if the customer needs product access, they need to have Atlassian accounts.</p><p data-renderer-start-pos='426'><strong>To migrate a portal-only customer to an Atlassian account:</strong></p><p data-renderer-start-pos='486'><span><span class='text-fragment' data-testid='inline-text-fragment'><span><em>This procedure is different depending on your user management experience.</em></span></span></span></p><p data-renderer-start-pos='489'>If you have the centralized user management:</p><div class='pm-table-container ' data-layout='default' style='width:inherit'><div class='pm-table-wrapper'><table data-number-column='false'><tbody><tr><td rowspan='1' colSpan='1'><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div class='text-fragment' data-testid='text-fragment'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div class='ak-renderer-wrapper sc-dymIpo gEdAYa'><div></div><div class='sc-kXeGPI fIPKnQ'><div class='ak-renderer-document'><p data-renderer-start-pos='0'><span><span><span role='presentation'><span class='icon-extension' data-testid='icon' style='white-space:normal'><span class='Icon__IconWrapper-dyhwwi-0 dqqHMN'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><g fill='currentColor' fill-rule='evenodd'><path d='M6 14c0-1.105.902-2 2.009-2h7.982c1.11 0 2.009.894 2.009 2.006v4.44c0 3.405-12 3.405-12 0V14z'></path><circle cx='12' cy='7' r='4'></circle></g></svg></span></span></span></span></span><strong>Who can do this?</strong></p><ul class='ak-ul'><li><p data-renderer-start-pos='19'>Organization admins</p></li></ul></div></div></div></div></div></div></td></tr></tbody></table></div></div><ol class='ak-ol'><li><p data-renderer-start-pos='542'>Go to <a class='sc-eIHaNI fVLHZh' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. Select your organization if you have more than one.</p></li><li><p data-renderer-start-pos='624'>Select <strong>Products</strong> from the header.</p></li><li><p data-renderer-start-pos='660'>Under <strong>Sites and products</strong>, select the site that contains Jira Service Management.</p></li><li><p data-renderer-start-pos='744'>Under the <strong>Jira Service Management </strong>section on the nav bar,<strong> </strong>select<strong> Portal customers</strong>.</p></li><li><p data-renderer-start-pos='830'>Next to the customer you want to migrate, select > <strong>Migrate to Atlassian account</strong>.</p></li><li><p data-renderer-start-pos='914'>Select <strong>Migrate </strong>to confirm.</p></li></ol><p data-renderer-start-pos='946'>If you have the original user management:</p><div class='pm-table-container ' data-layout='default' style='width:inherit'><div class='pm-table-wrapper'><table data-number-column='false'><tbody><tr><td rowspan='1' colSpan='1'><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div class='text-fragment' data-testid='text-fragment'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div class='ak-renderer-wrapper sc-dymIpo gEdAYa'><div></div><div class='sc-kXeGPI fIPKnQ'><div class='ak-renderer-document'><h4 id='inlineExtension'><span><span><span role='presentation'><span class='icon-extension' data-testid='icon' style='white-space:normal'><span class='Icon__IconWrapper-dyhwwi-0 dqqHMN'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><g fill='currentColor' fill-rule='evenodd'><path d='M6 14c0-1.105.902-2 2.009-2h7.982c1.11 0 2.009.894 2.009 2.006v4.44c0 3.405-12 3.405-12 0V14z'></path><circle cx='12' cy='7' r='4'></circle></g></svg></span></span></span></span></span>Who can do this?</h4><ul class='ak-ul'><li><p data-renderer-start-pos='19'>Organization admins</p></li><li><p data-renderer-start-pos='42'>Site administrators</p></li></ul></div></div></div></div></div></div></td></tr></tbody></table></div></div><ol class='ak-ol'><li><p data-renderer-start-pos='996'>Go to your site's <strong>Admin</strong> at <a class='sc-eIHaNI fVLHZh' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. If you're an admin for multiple sites or an organization admin, click the site's name and URL to open the <strong>Admin</strong> for that site.</p></li><li><p data-renderer-start-pos='1174'>Select <strong>Jira Service Management</strong>.</p></li><li><p data-renderer-start-pos='1209'>From the customer you want to migrate, select <span><span><span role='presentation'><span class='icon-extension' data-testid='icon' style='white-space:normal'><span class='Icon__IconWrapper-dyhwwi-0 dqqHMN'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><g fill='currentColor' fill-rule='evenodd'><circle cx='5' cy='12' r='2'></circle><circle cx='12' cy='12' r='2'></circle><circle cx='19' cy='12' r='2'></circle></g></svg></span></span></span></span></span> (more option) > <strong>Migrate to Atlassian account</strong>.</p></li></ol><p data-renderer-start-pos='1308'>Newly migrated customers must log in using their Atlassian account credentials after you migrate them. If they have a new Atlassian account, they need to verify their email address.</p><p data-renderer-start-pos='1491'>When you migrate a customer to an Atlassian account, we do the following:</p><ul class='ak-ul'><li><p data-renderer-start-pos='1566'>deactivate their portal-only profile </p></li><li><p data-renderer-start-pos='1607'>migrate important data, such as their requests, to a new Atlassian account</p></li><li><p data-renderer-start-pos='1685'>assign a new user key to the Atlassian account</p></li><li><p data-renderer-start-pos='1735'>assign the ‘Customer’ product role</p></li><li><p data-renderer-start-pos='1773'>add to the ‘ jira-servicemanagement-customers-<workspace-name>’ group with no default product access</p></li></ul><p data-renderer-start-pos='1879'>The migration process can take up to 10 minutes. When done, the old portal-only profile still displays as <strong>Inactive</strong>, but you can’t un-migrate it.</p><div style='background:#DEEBFF' class='ak-editor-panel' data-panel-type='info'><span style='color:#0052CC' class='ak-editor-panel__icon'><span class='sc-bnXvFD jjYaPd' role='img' aria-label='Panel info'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><path d='M12 20a8 8 0 1 1 0-16 8 8 0 0 1 0 16zm0-8.5a1 1 0 0 0-1 1V15a1 1 0 0 0 2 0v-2.5a1 1 0 0 0-1-1zm0-1.125a1.375 1.375 0 1 0 0-2.75 1.375 1.375 0 0 0 0 2.75z' fill='currentColor' fill-rule='evenodd'></path></svg></span></span><div class='ak-editor-panel__content'><p data-renderer-start-pos='2025'>After migration, you can grant the user product access which will consume a corresponding product license. <a class='sc-eIHaNI fVLHZh' href='https://support.atlassian.com/user-management/docs/update-product-access-settings/' title='https://support.atlassian.com/user-management/docs/update-product-access-settings/'>Learn more about updating product access settings</a>.</p></div></div><h2 id='What-happens-if-a-portal-only-customer-is-invited-to-an-Atlassian-account'>What happens if a portal-only customer is invited to an Atlassian account?</h2><p data-renderer-start-pos='2262'>If a portal-only customer is invited to an Atlassian product, you'll see a note in their profile prompting you to migrate them to an Atlassian account. If you don't migrate the user, then they can't view requests they sent as a portal-only customer.</p><p data-renderer-start-pos='2513'>If you’d like a customer with an Atlassian account to have access to a site, you’ll need to enable site access.</p><p data-renderer-start-pos='2626'><span><span class='text-fragment' data-testid='inline-text-fragment'><span><em>This procedure is different depending on your user management experience.</em></span></span></span></p><p data-renderer-start-pos='2629'>To enable site access for the original user management:</p><ol class='ak-ol'><li><p data-renderer-start-pos='2686'>Navigate to<strong> Product ></strong> <strong>Users</strong> at <a class='sc-eIHaNI fVLHZh' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a></p></li><li><p data-renderer-start-pos='2740'>Select a user to navigate to <strong>User</strong> details page.</p></li><li><p data-renderer-start-pos='2791'>Turn on <strong>Has access on site.</strong></p></li></ol><p data-renderer-start-pos='2824'>To enable site access for the centralized user management:</p><ol class='ak-ol'><li><p data-renderer-start-pos='2884'>Go to <a class='sc-eIHaNI fVLHZh' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. Select your organization if you have more than one.</p></li><li><p data-renderer-start-pos='2966'>Select <strong>Directory</strong> > <strong>Users</strong>.</p></li><li><p data-renderer-start-pos='2995'>Find the user, then select their avatar or <strong>Show details</strong>.</p></li><li><p data-renderer-start-pos='3055'>Select <strong>Restore access</strong>.</p></li></ol></div></div></div></div></div><div data-testid="feedback_buttons" class="feedback"><p class="feedback__question-text">Was this helpful?</p><button class="feedback__yes-button sc-jKJlTe dnzyaD" spacing="default" type="button"><span style="align-self:center;display:inline-flex;flex-wrap:nowrap;max-width:100%;position:relative"><span style="align-items:center;align-self:center;flex:1 1 auto;margin:0 4px;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;transition:opacity 0.3s;opacity:1">Yes</span></span></button><div class="feedback__no-wrapper"><button class="feedback__no-button sc-jKJlTe dnzyaD" spacing="default" type="button"><span style="align-self:center;display:inline-flex;flex-wrap:nowrap;max-width:100%;position:relative"><span style="align-items:center;align-self:center;flex:1 1 auto;margin:0 4px;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;transition:opacity 0.3s;opacity:1">No</span></span></button><div class="feedback__dropdown "><label class="Radio__Label-sc-2hlmhw-0 liwvXr"><div class="RadioInput__RadioInputWrapper-uvnzru-0 hDwNJB"><input type="radio" class="RadioInput__HiddenInput-uvnzru-1 iILgrR" name="was-this-helpful-no-reason" value="It wasn't accurate"/><span class="Radio__IconWrapper-sc-2hlmhw-2 gHJZiQ"><span class="Icon__IconWrapper-dyhwwi-0 jkUDCC" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><g fill-rule="evenodd"><circle fill="currentColor" cx="12" cy="12" r="6"/><circle fill="inherit" cx="12" cy="12" r="2"/></g></svg></span></span></div><div class="Radio__LabelText-sc-2hlmhw-1 cpdxlQ">It wasn't accurate</div></label><label class="Radio__Label-sc-2hlmhw-0 liwvXr"><div class="RadioInput__RadioInputWrapper-uvnzru-0 hDwNJB"><input type="radio" class="RadioInput__HiddenInput-uvnzru-1 iILgrR" name="was-this-helpful-no-reason" value="It wasn't clear"/><span class="Radio__IconWrapper-sc-2hlmhw-2 gHJZiQ"><span class="Icon__IconWrapper-dyhwwi-0 jkUDCC" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><g fill-rule="evenodd"><circle fill="currentColor" cx="12" cy="12" r="6"/><circle fill="inherit" cx="12" cy="12" r="2"/></g></svg></span></span></div><div class="Radio__LabelText-sc-2hlmhw-1 cpdxlQ">It wasn't clear</div></label><label class="Radio__Label-sc-2hlmhw-0 liwvXr"><div class="RadioInput__RadioInputWrapper-uvnzru-0 hDwNJB"><input type="radio" class="RadioInput__HiddenInput-uvnzru-1 iILgrR" name="was-this-helpful-no-reason" value="It wasn't relevant"/><span class="Radio__IconWrapper-sc-2hlmhw-2 gHJZiQ"><span class="Icon__IconWrapper-dyhwwi-0 jkUDCC" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><g fill-rule="evenodd"><circle fill="currentColor" cx="12" cy="12" r="6"/><circle fill="inherit" cx="12" cy="12" r="2"/></g></svg></span></span></div><div class="Radio__LabelText-sc-2hlmhw-1 cpdxlQ">It wasn't relevant</div></label></div></div><button class="feedback__report-a-problem issue-collector__button" aria-label="open issue collector" data-plugin-loaded="false">Provide feedback about this article</button></div><div data-testid="additional_help" class="additional-help"><h2 class="sac-h3 title">Still need help?</h2><div class="subtext">The Atlassian Community is here for you.</div><div class="button"><a href="https://community.atlassian.com/t5/custom/page/page-id/create-post-step-1?add-tags=user-management,Not Applicable" rel="nofollow" class="link">Ask the Community</a></div></div></div><div class="sidebar" data-testid="sidebar"><ul class="sidebar__section sidebar__section--topic" data-testid="sibling-pages"><li class=""><a href="/user-management/docs/manage-accounts-for-portal-only-customers/" class="sidebar__heading" data-testid="sibling-section-heading">Manage accounts for portal-only customers</a></li><li class="sidebar__item" data-testid="sibling-section-link"><a href="/user-management/docs/change-password-for-portal-only-customers/" data-testid="atlas_link" class="sidebar__link" data-event-container="sidebar">Change password for portal-only customers</a></li><li class="sidebar__item sidebar__item--current" data-testid="sibling-section-link"><p class="sidebar__link">Migrate a portal-only customer to Atlassian account</p></li><li class="sidebar__item" data-testid="sibling-section-link"><a href="/user-management/docs/edit-name-for-portal-only-customers/" data-testid="atlas_link" class="sidebar__link" data-event-container="sidebar">Edit name for portal-only customers</a></li><li class="sidebar__item" data-testid="sibling-section-link"><a href="/user-management/docs/revoke-access-for-portal-only-customers/" data-testid="atlas_link" class="sidebar__link" data-event-container="sidebar">Revoke access for portal-only customers</a></li><li class="sidebar__item" data-testid="sibling-section-link"><a href="/user-management/docs/delete-portal-only-customers/" data-testid="atlas_link" class="sidebar__link" data-event-container="sidebar">Delete portal-only customers</a></li></ul><div data-testid="community-sidebar-nav" class="sidebar__section"><span class="sidebar__heading">Community</span><a href="https://community.atlassian.com/t5/Interests/ct-p/interests" data-testid="atlas_link" class="sidebar__link">Questions, discussions, and articles</a></div></div></article></main></div></div><footer class="footer margin-top-large"><div class="footer__inner-container"><div class="footer__inner-content"><a href="https://www.atlassian.com"><img src="https://images.ctfassets.net/zsv3d0ugroxu/2sOh4sF3DSm8Qy8GigKK0S/1c7619d9db378c5ee902d8eeb8fde65b/atlassian-logo-footer.svg" alt="Atlassian Logo" class="footer__icon"/></a><div class="footer__links"><ul><li><a href="https://www.atlassian.com/accessibility" data-testid="atlas_link" class="footerAccessiblity">Accessibility</a></li><li class="atl-policy-link-container"><a href=" https://www.atlassian.com/legal/privacy-policy#additional-disclosures-for-ca-residents" data-testid="atlas_link" class="atl-policy-link atl-policy-link-text">Notice at Collection</a></li><li><a href="https://www.atlassian.com/legal/privacy-policy" data-testid="atlas_link">Privacy Policy</a></li><li><a href="https://www.atlassian.com/legal/cloud-terms-of-service" data-testid="atlas_link">Terms of Use</a></li><li><a href="https://www.atlassian.com/security" data-testid="atlas_link">Security</a></li><li>2024 Atlassian</li></ul></div></div></div></footer></div></div> </body> <script> document.body.addEventListener( "error", (event) => { if (!event.target) return; if (event.target.tagName === "SCRIPT") { Sentry.captureMessage( "Failed to load script: " + event.target.src, "warning" ); } }, true // useCapture - necessary for resource loading errors ); </script> </html>