PagerDuty

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class="page">Edit Schedules</a></li> <li style="max-width: 270px;"><a href="/pd-support/docs/advanced-permissions" class="page view-more">View More...</a></li> </ul> </div> <div style="float:left;width:32%;min-height:240px;" class="col-sm-4"> <h3 style="margin-right:20px;" class="category">Services</h3> <ul> <li style="max-width: 270px;"><a href="/pd-support/docs/business-service-subscription" class="page">Business Service Subscription</a></li> <li style="max-width: 270px;"><a href="/pd-support/docs/business-services" class="page">Business Services</a></li> <li style="max-width: 270px;"><a href="/pd-support/docs/configurable-service-settings" class="page">Configurable Service Settings</a></li> <li style="max-width: 270px;"><a href="/pd-support/docs/business-service-subscription" class="page view-more">View More...</a></li> </ul> </div> <div style="float:left;width:32%;min-height:240px;" class="col-sm-4"> <h3 style="margin-right:20px;" class="category">Incidents</h3> <ul> <li style="max-width: 270px;"><a href="/pd-support/docs/add-responders" class="page">Add Responders</a></li> <li style="max-width: 270px;"><a href="/pd-support/docs/alerts" class="page">Alerts</a></li> <li style="max-width: 270px;"><a href="/pd-support/docs/alerts-table" class="page">Alerts Table</a></li> <li style="max-width: 270px;"><a href="/pd-support/docs/add-responders" class="page view-more">View More...</a></li> </ul> </div> <div style="float:left;width:32%;min-height:240px;" class="col-sm-4"> <h3 style="margin-right:20px;" class="category">Notifications</h3> <ul> <li style="max-width: 270px;"><a href="/pd-support/docs/notification-phone-numbers" class="page">Notification Phone Numbers</a></li> <li style="max-width: 270px;"><a href="/pd-support/docs/notification-troubleshooting" class="page">Notification Troubleshooting</a></li> <li style="max-width: 270px;"><a href="/pd-support/docs/notification-content-and-behavior" class="page">Notification Content and Behavior</a></li> <li style="max-width: 270px;"><a href="/pd-support/docs/notification-phone-numbers" class="page view-more">View More...</a></li> </ul> </div> <div style="float:left;width:32%;min-height:240px;" class="col-sm-4"> <h3 style="margin-right:20px;" class="category">Mobile App</h3> <ul> <li style="max-width: 270px;"><a href="/pd-support/docs/mdm-setup-browsers" class="page">MDM Setup and Supported Web...</a></li> <li style="max-width: 270px;"><a href="/pd-support/docs/mobile-app" class="page">PagerDuty Mobile App</a></li> <li style="max-width: 270px;"><a href="/pd-support/docs/mobile-app-settings" class="page">Mobile App Settings</a></li> <li style="max-width: 270px;"><a href="/pd-support/docs/mdm-setup-browsers" class="page view-more">View More...</a></li> </ul> </div> <div style="float:left;width:32%;min-height:240px;" class="col-sm-4"> <h3 style="margin-right:20px;" class="category">Analytics</h3> <ul> <li style="max-width: 270px;"><a href="/pd-support/docs/audit-trail-reporting" class="page">Audit Trail Reporting</a></li> <li style="max-width: 270px;"><a href="/pd-support/docs/on-call-readiness-reports" class="page">On-Call Readiness Reports</a></li> <li style="max-width: 270px;"><a href="/pd-support/docs/operational-reviews" class="page">Operational Reviews</a></li> <li style="max-width: 270px;"><a href="/pd-support/docs/audit-trail-reporting" class="page view-more">View More...</a></li> </ul> </div> <div style="float:left;width:32%;min-height:240px;" class="col-sm-4"> <h3 style="margin-right:20px;" class="category">Platform</h3> <ul> <li style="max-width: 270px;"><a href="/pd-support/docs/pagerduty-outage-notifications" class="page">PagerDuty Outage Notifications</a></li> <li style="max-width: 270px;"><a href="/pd-support/docs/pd-cef" class="page">Common Event Format (PD-CEF)</a></li> <li style="max-width: 270px;"><a href="/pd-support/docs/platform-release-notes" class="page">Platform Release Notes</a></li> <li style="max-width: 270px;"><a href="/pd-support/docs/pagerduty-outage-notifications" class="page view-more">View More...</a></li> </ul> </div> <div style="float:left;width:32%;min-height:240px;" class="col-sm-4"> <h3 style="margin-right:20px;" class="category">APIs</h3> <ul> <li style="max-width: 270px;"><a href="/pd-support/docs/api-access-keys" class="page">API Access Keys</a></li> <li style="max-width: 270px;"><a href="/pd-support/docs/apis-overview" class="page">APIs Overview</a></li> <li style="max-width: 270px;"><a href="/pd-support/docs/code-libraries" class="page">API Client Libraries</a></li> <li style="max-width: 270px;"><a href="/pd-support/docs/api-access-keys" class="page view-more">View More...</a></li> </ul> </div> <div style="float:left;width:32%;min-height:240px;" class="col-sm-4"> <h3 style="margin-right:20px;" class="category">Billing and Account Settings</h3> <ul> <li style="max-width: 270px;"><a href="/pd-support/docs/account-settings" class="page">Account Settings</a></li> <li style="max-width: 270px;"><a href="/pd-support/docs/account-subdomains" class="page">Account Subdomains</a></li> <li style="max-width: 270px;"><a href="/pd-support/docs/billing-invoices-payments" class="page">Billing, Invoices and Payments</a></li> <li style="max-width: 270px;"><a href="/pd-support/docs/account-settings" class="page view-more">View More...</a></li> </ul> </div> <div style="float:left;width:32%;min-height:240px;" class="col-sm-4"> <h3 style="margin-right:20px;" class="category">AIOps</h3> <ul> <li style="max-width: 270px;"><a href="/pd-support/docs/auto-pause-incident-notifications" class="page">Auto-Pause Incident Notifications</a></li> <li style="max-width: 270px;"><a href="/pd-support/docs/recent-changes" class="page">Recent Changes</a></li> <li style="max-width: 270px;"><a href="/pd-support/docs/content-based-alert-grouping" class="page">Content-Based Alert Grouping</a></li> <li style="max-width: 270px;"><a href="/pd-support/docs/auto-pause-incident-notifications" class="page view-more">View More...</a></li> </ul> </div> <div style="float:left;width:32%;min-height:240px;" class="col-sm-4"> <h3 style="margin-right:20px;" class="category">Integrations</h3> <ul> <li style="max-width: 270px;"><a href="/pd-support/docs/add-ons" class="page">Add-ons</a></li> <li style="max-width: 270px;"><a href="/pd-support/docs/advanced-servicenow-configuration" class="page">Advanced ServiceNow Configuration</a></li> <li style="max-width: 270px;"><a href="/pd-support/docs/amazon-cloudwatch-integration-guide" class="page">Amazon CloudWatch Integration Guide |...</a></li> <li style="max-width: 270px;"><a href="/pd-support/docs/add-ons" class="page view-more">View More...</a></li> </ul> </div> <div style="float:left;width:32%;min-height:240px;" class="col-sm-4"> <h3 style="margin-right:20px;" class="category">Security</h3> <ul> <li style="max-width: 270px;"><a href="/pd-support/docs/pagerduty-log4j-zero-day-vulnerability" class="page">PagerDuty Log4j Zero-Day Vulnerability...</a></li> <li style="max-width: 270px;"><a href="/pd-support/docs/pagerduty-rundeck-automation-self-hosted-key-pair-misconfiguration" class="page">PagerDuty Runbook Automation Self-Hosted /...</a></li> <li style="max-width: 270px;"><a href="/pd-support/docs/security-hygiene-for-the-current-cyber-threat-landscape" class="page">Security Hygiene for the Current...</a></li> <li style="max-width: 270px;"><a href="/pd-support/docs/pagerduty-log4j-zero-day-vulnerability" class="page view-more">View More...</a></li> </ul> </div> <div style="float:left;width:32%;min-height:240px;" class="col-sm-4"> <h3 style="margin-right:20px;" class="category">Support</h3> <ul> <li style="max-width: 270px;"><a href="/pd-support/docs/support-portal-faq" class="page">Support Portal FAQ</a></li> <li style="max-width: 270px;"><a href="/pd-support/docs/support-portal-faq" class="page view-more">View More...</a></li> </ul> </div> <div style="float:left;width:32%;min-height:240px;" class="col-sm-4"> <h3 style="margin-right:20px;" class="category">Status</h3> <ul> <li style="max-width: 270px;"><a href="/pd-support/docs/external-status-page" class="page">External Status Page</a></li> <li style="max-width: 270px;"><a href="/pd-support/docs/internal-status-page" class="page">Internal Status Page</a></li> <li style="max-width: 270px;"><a href="/pd-support/docs/status-pages-overview" class="page">Status Pages Overview</a></li> <li style="max-width: 270px;"><a href="/pd-support/docs/external-status-page" class="page view-more">View More...</a></li> </ul> </div> <div style="float:left;width:32%;min-height:240px;" class="col-sm-4"> <h3 style="margin-right:20px;" class="category">Automation</h3> <ul> <li style="max-width: 270px;"><a href="/pd-support/docs/automation-actions" class="page">PagerDuty Automation Actions</a></li> <li style="max-width: 270px;"><a href="/pd-support/docs/incident-workflows" class="page">Incident Workflows</a></li> <li style="max-width: 270px;"><a href="/pd-support/docs/pagerduty-automation-trial" class="page">PagerDuty Automation Trial</a></li> <li style="max-width: 270px;"><a href="/pd-support/docs/automation-actions" class="page view-more">View More...</a></li> </ul> </div> <div style="float:left;width:32%;min-height:240px;" class="col-sm-4"> <h3 style="margin-right:20px;" class="category">Jeli part of PagerDuty</h3> <ul> <li style="max-width: 270px;"><a href="/pd-support/docs/get-started-with-jeli" class="page">Get Started With Jeli</a></li> <li style="max-width: 270px;"><a href="/pd-support/docs/jeli-incidents" class="page">Jeli Incidents</a></li> <li style="max-width: 270px;"><a href="/pd-support/docs/jeli-slackbot-commands" class="page">Jeli Slackbot Commands</a></li> <li style="max-width: 270px;"><a href="/pd-support/docs/get-started-with-jeli" class="page view-more">View More...</a></li> </ul> </div> <div style="float:left;width:32%;min-height:240px;" class="col-sm-4"> <h3 style="margin-right:20px;" class="category">Generative AI</h3> <ul> <li style="max-width: 270px;"><a href="/pd-support/docs/pagerduty-advance" class="page">PagerDuty Advance</a></li> <li style="max-width: 270px;"><a href="/pd-support/docs/pagerduty-advance" class="page view-more">View More...</a></li> </ul> </div> </div> </div> <div class="project"> <div class="guides"> <div style="float:left;width:32%;min-height:240px;" class="col-sm-4"> <h3 style="margin-right:20px;" class="category">Incident Workflow Actions</h3> <ul> <li style="max-width: 270px;"><a href="/pd-actions/docs/add-conference-bridge" class="page">Add Conference Bridge</a></li> <li style="max-width: 270px;"><a href="/pd-actions/docs/add-responders" class="page">Add Responders</a></li> <li style="max-width: 270px;"><a href="/pd-actions/docs/assign-a-role-eim" class="page">Assign a Role</a></li> <li style="max-width: 270px;"><a href="/pd-actions/docs/add-conference-bridge" class="page view-more">View More...</a></li> </ul> </div> </div> </div> </div> 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// 1 second delay\n });\n</script>\n<div class=\"rm-LandingPage\">\n <div class=\"LandingWrap container\">\n  \n <div class=\"CustomSearch\">\n <h2 class=\"kb-header\" style=\"margin-top: 2em\">PagerDuty Knowledge Base</h2>\n \n\t\t\t\t\n\n <div style=\"height: 54px\"></div>\n\n </div>\n \n <div class=\"row intro-pillars\">\n <div class=\"col-xs-12 col-sm-4\">\n <a href=\"https://support.pagerduty.com/docs/quick-start-guide\" class=\"box mat-shadow-ani-sml-1\">\n <i class=\"fa fa-list-ol box-icon\"></i>\n <h2>Getting Started</h2>\n <p class=\"box-text\">Follow our Quick Start Guide to start off on the right foot.</p>\n </a>\n </div>\n <div class=\"col-xs-12 col-sm-4\">\n <a href=\"https://university.pagerduty.com/page/on-demand\" class=\"box mat-shadow-ani-sml-1\">\n <i class=\"fa fa-graduation-cap box-icon\"></i>\n <h2>PagerDuty University</h2>\n <p class=\"box-text\">\n Check out training courses that introduce specific topics in bite-sized units.\n </p>\n </a>\n </div>\n <div class=\"col-xs-12 col-sm-4\">\n <a href=\"https://www.pagerduty.com/ops-guides/\" class=\"box mat-shadow-ani-sml-1\">\n <i class=\"fa fa-lightbulb-o box-icon\"></i>\n <h2>Best Practices</h2>\n <p class=\"box-text\">\n Ensure you are getting the most out of PagerDuty.\n </p>\n </a>\n </div>\n </div>\n\n \n \n<div class=\"LandingBlock LandingBlock-Docs LandingBlock_alignLeft\">\n <div class=\"markdown-body\">\n <div style=\"padding-bottom:0;\" id=\"main\" class=\"container\">\n <div class=\"row\">\n <div>\n {% for child in parentProject.childrenProjects %}\n <div class=\"project\">\n <div class=\"guides\">\n {% for category in child.guides %}\n {% if category.title != 'Miscellaneous' %}\n <div style=\"float:left;width:32%;min-height:240px;\" class=\"col-sm-4\">\n <h3 style=\"margin-right:20px;\" class=\"category\">{{category.title}}</h3>\n <ul>\n {% for page in category.pages limit:3 %}\n <li style=\"max-width: 270px;\"><a href=\"{{page.slug}}\" class=\"page\">{{page.title | truncatewords: 5 }}</a></li> \n {% endfor %}\n {% if category != null %}\n {% for page in category.pages limit:1 %}\n <li style=\"max-width: 270px;\"><a href=\"{{page.slug}}\" class=\"page view-more\">View More...</a></li>\n {% endfor %}\n {% endif %}\n </ul>\n </div>\n {% endif %}\n {% endfor %}\n </div>\n </div>\n {% endfor %}\n </div>\n </div>\n </div>\n </div>\n</div>\n \n \n  \n\n</div>\n \n\n<div class=\"pd-footer\">\n <div class=\"pd-footer-inner\">\n <div class=\"col\">\n <h3 class=\"footer-header\">Getting Started</h3>\n <ul>\n <li><a href=\"https://support.pagerduty.com/docs/introduction\" target=\"_self\">Intro to PagerDuty</a></li>\n <li><a href=\"https://www.pagerduty.com/faq\" target=\"_self\">FAQ</a></li>\n <li><a href=\"https://community.pagerduty.com/forum/c/using-pagerduty/best-practices\" target=\"_self\">Best Practices</a></li>\n <li><a href=\"https://www.pagerduty.com/integrations\" target=\"_self\">Integration Guides</a></li>\n </ul>\n </div>\n <div class=\"col\">\n <h3 class=\"footer-header\">Resources</h3>\n <ul>\n <li><a href=\"https://www.pagerduty.com/whats-new\" target=\"_self\">What's New</a></li>\n <li><a href=\"https://developer.pagerduty.com\" target=\"_self\">Developer Docs</a></li>\n <li><a href=\"https://response.pagerduty.com\" target=\"_self\">Incident Response Docs</a></li>\n <li><a href=\"https://engineering.pagerduty.com\" target=\"_self\">Engineering Blog</a></li>\n <li><a href=\"https://www.pagerduty.com/mobile\" target=\"_self\">Mobile Apps</a></li>\n </ul>\n </div>\n <div class=\"col footer-logo-holder\">\n <div class=\"footer-logo-wrapper\">\n <img src=\"//files.readme.io/1d9b51a-P-GreenRGB.png\" alt=\"PagerDuty logo\">\n </div>\n </div>\n <div class=\"col\">\n <h3 class=\"footer-header\">Support</h3>\n <ul>\n <li><a href=\"https://support.pagerduty.com\" target=\"_self\">Knowledge Base</a></li>\n <li><a href=\"https://community.pagerduty.com\" target=\"_self\">Community Forum</a></li>\n <li><a href=\"https://status.pagerduty.com\" target=\"_self\">Service Status <span class=\"status-dot none\"></span></a></li>\n <li><a href=\"https://tickets.pagerduty.com/s/\" target=\"_self\">Support Tickets</a></li>\n </ul>\n </div>\n <div class=\"col\">\n <h3 class=\"footer-header\">Company</h3>\n <ul>\n <li><a href=\"https://www.pagerduty.com/company\" target=\"_self\">About PagerDuty</a></li>\n <li><a href=\"https://www.pagerduty.com/blog\" target=\"_self\">Company Blog</a></li>\n <li><a href=\"https://www.pagerduty.com/security\" target=\"_self\">Security</a></li>\n <li><a href=\"https://www.pagerduty.com/online-terms-and-conditions\" target=\"_self\">Terms and Conditions</a></li>\n <li><a href=\"https://www.pagerduty.com/privacy-policy\" target=\"_self\">Privacy Policy</a></li>\n <li><a href=\"https://www.pagerduty.com/community-policy\" target=\"_self\">Community Policy</a></li>\n </ul>\n </div>\n </div>\n <div class=\"col\" id=\"copyright\">\n <p>© <span id=\"year\">2022</span> PagerDuty, Inc. All rights reserved.</p>\n </div>\n</div>\n\n\n\n<style>\n/*\n [class^='Header-search'] {\n display:none;\n}\n*/\n \n\t.kb-header {\n\t\tfont-size: 4em !important;\n }\n \n@media screen and (min-width: 991px) {\n header#hub-header #header-top #header-logo {\n height:34px;\n margin:0;\n }\n .hub-container, .container {\n max-width: 1180px;\n }\n header#hub-header #header-top .clearfix nav {\n width: 100%;\n margin-top: 15px;\n }\n \t\n \t.intro-pillars {\n \t\tmargin-bottom: -5em;\n \t}\n \n #hub-search .searchbox {\n }\n .Dropdown-toggle {\n float:left;\n width:auto;\n }\n /*Custom Search*/\n .CustomSearch{\n margin-top:-350px;\n z-index:100;\n position:relative;\n }\n .CustomSearch #search-input {\n backface-visibility: hidden;\n border: 0;\n background: #fff;\n box-shadow: 0 0 0 1px #dae2eb;\n height: 52px;\n display: -ms-flexbox;\n display: flex;\n -ms-flex-align: center;\n align-items: center;\n padding: 0 1rem 0 3rem;\n display: block;\n width: 66%;\n border-radius: 3px;\n 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#DAE2EB;\n height: 52px;\n display: -ms-flexbox;\n display: flex;\n -ms-flex-align: center;\n align-items: center;\n padding: 0 1rem 0 3rem;\n display: block;\n width: 100%;\n border-radius: 3px;\n font-family: helvetica neue;\n margin: 0 auto;\n}\n .pillar {\n padding:0 30px 20px 30px;\n}\n .pillar.contact {\n padding:0 50px 20px 50px;\n border-left:1px solid #CCC;\n}\n #hub-search .searchbox {\n width: 200px;\n}\n/*Landing Page - Home */\n.intro-pillars {\n\tmargin-top: 5%; \n}\n \n .intro-pillars .fa {\n font-size:3em;\n margin-top:15px;\n}\n a.box {\n display:block;\n border:1px solid #DDD;\n padding:0 15px;\n text-align: center;\n font-family: helvetica neue;\n background: #FFF;\n cursor: pointer;\n}\n .fa {\n color:#454545;\n}\n @media only screen and (max-width: 767px) {\n a.box {\n border:none;\n padding:15px;\n box-shadow:none !important;\n }\n}\n .no-padding {\n padding:0 !important;\n}\n .contact-bar .row {\n display: flex;\n align-items: center;\n justify-content: space-between;\n}\n @media only screen and (max-width: 767px) {\n .contact-bar .row {\n display: block;\n text-align: center;\n }\n}\n .contact-bar p {\n margin: 0 !important;\n}\n .contact-bar a {\n color: #06ac38;\n}\n .contact-bar a:hover {\n color: #25b74e !important;\n}\n .contact-bar h3 {\n margin:0 !important;\n color: #f4f4f4 !important;\n font-family: helvetica neue;\n}\n .contact-bar p {\n color: #f4f4f4;\n}\n .contact-bar {\n width:100%;\n background: #343434;\n padding:20px;\n}\n .contact-bar .fa {\n color:#f4f4f4;\n}\n .contact-details {\n margin-top:15px;\n}\n .contact-details p {\n text-align: center;\n font-family: helvetica neue;\n}\n .contact-bottom-box {\n text-align:center;\n padding-top:0px;\n}\n .contact-bottom-copy {\n padding:20px;\n padding-top:0;\n font-family: helvetica neue;\n}\n \n #stevie-image {\n padding-top:2em;\n}\n #rating-holder {\n padding-top:2.5em;\n}\n .zd_satisfaction_good, .zd_satisfaction_bad, .zd_rating_string {\n display: none;\n}\n .zd_rating_number {\n font-size:4.5em;\n font-family: helvetica neue;\n vertical-align: middle;\n}\n @media only screen and (max-width: 990px) {\n .zd_rating_number {\n font-size:3.5em;\n font-family: helvetica neue;\n vertical-align: middle;\n }\n}\n @media only screen and (max-width: 812px) {\n .zd_rating_number {\n font-size:3em;\n font-family: helvetica neue;\n vertical-align: middle;\n }\n}\n #hub-landing-page .pd-custom-columns .row .col-sm-6 h3 {\n text-align: left;\n padding-bottom: 5px;\n border-bottom: 1px solid #ddd;\n}\n #hub-landing-page .pd-custom-columns .row .col-sm-6 ul {\n padding: 15px 0px \n}\n #hub-landing-page .pd-custom-columns .row .col-sm-6 ul li a {\n text-align: left;\n font-family: helvetica neue;\n padding: 5px 0;\n display: block;\n color: #888;\n}\n #hub-landing-page .pd-custom-columns .row .col-sm-6 ul li a:hover {\n color: #666;\n}\n #hub-landing-page .pd-custom-columns {\n padding-bottom: 40px;\n}\n #hub-landing-page .pd-custom-columns .col-sm-6 {\n 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#25c151;\n}\n .pd-footer .col {\n width: 19%;\n padding: 0 1%;\n float: left;\n margin-bottom: 15px;\n}\n #copyright.col {\n float: none;\n margin: 20px auto 0px auto;\n}\n #copyright.col p {\n color: #F9F9F9;\n font-size: 0.8em;\n}\n .pd-footer .col h3.footer-header {\n font-weight: 400;\n font-family: helvetica neue;\n border-bottom: 2px solid #FFF;\n padding-bottom:10px;\n margin-bottom:20px;\n}\n .footer-logo-wrapper {\n padding: 20px 20px 0 20px;\n text-align: center;\n}\n .footer-logo-wrapper img {\n width: 60%;\n max-width:250px;\n margin-left:10px;\n}\n .status-dot {\n border-radius:99px;\n display:inline-block;\n width:8px;\n height:8px;\n margin-right:5px;\n}\n .status-dot.critical {\n background-color:#e74c3c;\n}\n .status-dot.major {\n background-color:#e67e22;\n}\n .status-dot.minor {\n background-color:#f1c40f;\n}\n .status-dot.none {\n background-color:#25c151;\n}\n @media only screen and (max-width: 60.043em) {\n .footer-logo-wrapper, .footer-logo-holder {\n display: none;\n }\n .pd-footer .col {\n width: 48%;\n padding:0 1%;\n }\n}\n @media only screen and (max-width: 40.043em) {\n .pd-footer .col {\n width: 90%;\n clear: both;\n padding:0 5%;\n }\n}\n/*Swiftype Autocomplete Box */\n .autocomplete {\n width: 100%;\n background-color: #fff;\n padding: 20px;\n border: 1px solid #eee;\n border-radius: 5px;\n box-shadow: 0 1px 10px rgba(0, 0, 0, 0.1);\n}\n input#search-input:focus {\n outline-color: #25c151 !important;\n}\n .autocomplete .grid-result-column {\n display: inline-block;\n float: left;\n width: 31%;\n margin:10px 1% 30px 1%;\n height: 200px;\n}\n/*.autocomplete .grid-result-column:nth-of-type(3) {\n margin-right: 0;\n}\n */\n .autocomplete .grid-result-column h3 {\n font-size: 13px;\n text-transform: uppercase;\n font-weight: bold;\n color: #646464;\n letter-spacing: 0.04rem;\n border-bottom: 1px solid #E9EDF2;\n padding-bottom: 10px;\n margin-bottom: 10px;\n}\n .autocomplete .result {\n display: block;\n padding: 5px 0;\n position: relative;\n font-size: 14px;\n color: #536170;\n font-weight: 400;\n overflow: hidden;\n height: 33px;\n line-height:33px \n}\n .autocomplete .result.active {\n color: #31bf57;\n}\n .autocomplete .result:first-child {\n padding-top: 0;\n}\n .autocomplete .result:last-child {\n border-bottom: 0;\n}\n .autocomplete .result:hover .result-title {\n color: #31bf57;\n}\n .autocomplete .result em {\n font-style: normal;\n font-weight: bold;\n}\n @media only screen and (max-width: 40.043em) {\n .autocomplete .grid-result-column {\n width:98%;\n height:auto;\n }\n}\n/* Article Style */\n .callout-icon {\n margin: 0 !important;\n}\n .callout h3 p {\n font-size: var(--markdown-title-size, 0.8em) !important;\n margin-left: 30px !important;\n padding-top: 1px !important;\n}\n .callout p {\n font-size: var(--markdown-font-size,14px) !important;\n margin-bottom: 15px !important;\n}\n .excerpt p {\n font-size: var(--markdown-font-size,14px) !important;\n}\n .rm-Header-top-link {\n font-weight: 400 !important;\n color: rgba(255,255,255,.8) !important;\n border: none !important;\n}\n/*hides bottom nav*/\n#ssr-main > div > header > div.Header-bottom2eLKOFXMEmh5.rm-Header-bottom.rm-Header-bottom_withProjects.Header-bottom_withProjects2M-cAt2wdVuU > div > nav > div {\n display:none;\n}\n \n .DesktopTranslationDropdown {\n margin-left: 50px;\n margin-right:-20px;\n}\n \n .NavItem-item_mobile1qG3gd-Mkck-:hover, .NavItem-item_mobile1qG3gd-Mkck-:active, .NavItem-item_mobile1qG3gd-Mkck-:focus {\n border-color: transparent !important;\n\n -webkit-box-shadow: none !important;\n box-shadow: none !important;\n}\n/*Fixes footer issue */\n .pd-footer ul {\n padding: 0;\n}\n</style>","redirect":""},"referenceSimpleMode":true,"referenceLayout":"row","link_logo_to_url":false,"theme":"line","colorScheme":"system","overlay":"triangles","landing":true,"sticky":false,"hide_logo":false,"childrenAsPills":false,"subheaderStyle":"links","splitReferenceDocs":false,"showMetricsInReference":true,"logo":["https://files.readme.io/9747959-small-PagerDuty-WhiteRGB-logo.png","9747959-small-PagerDuty-WhiteRGB-logo.png",390,80,"#ffffff","https://files.readme.io/8c9d1b4-PagerDuty-WhiteRGB-logo.png","669833f2ec33080011f7e335"],"loginLogo":[],"logo_white":[],"logo_white_use":false,"logo_large":false,"favicon":["https://files.readme.io/273b231-small-pd_favicon_dark_green.png","pd_favicon_dark_green.png",32,32,"#000000","https://files.readme.io/1c56ab2-pd_favicon_dark_green.png"],"stylesheet":"","stylesheet_hub2":"[class^=Header-bottom] {\n overflow: visible !important;\n}\n\n/* TEMP FIX ReadMe - Aug 2023 */\n.Header-topuTMpygDG4e1V.rm-Header-top {\n background: 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*/\n\n@media (prefers-color-scheme: dark) {\n [data-color-mode=\"system\"] [class^=\"Header-bottom\"] {\n background: #303b42 !important;\n border-bottom-color: #374147 !important;\n }\n}\n\n[data-color-mode=\"dark\"] [class^=\"Header-bottom\"] {\n background: #303b42 !important;\n border-bottom-color: #374147 !important;\n}\n\n@media (prefers-color-scheme: dark) {\n [data-color-mode=\"system\"] a.Button.Button_md.Button_slate_text.rm-Header-bottom-link {\n\t\tcolor: #fff !important;\n }\n}\n\n[data-color-mode=\"dark\"] a.Button.Button_md.Button_slate_text.rm-Header-bottom-link {\n\tcolor: #fff !important;\n}\n\n@media (prefers-color-scheme: dark) {\n [data-color-mode=\"system\"] button.Button.Button_slate_text.Button_md.undefined.rm-Header-bottom-link.Dropdown-toggle.Button_primary {\n\t\tcolor: #fff !important;\n }\n}\n\n[data-color-mode=\"dark\"] button.Button.Button_slate_text.Button_md.undefined.rm-Header-bottom-link.Dropdown-toggle.Button_primary {\n\tcolor: #fff !important;\n}\n\n/* End Nav Bar */\n\n/* Articles */\n\n@media (prefers-color-scheme: dark) {\n [data-color-mode=\"system\"] .rm-Guides {\n\t\tbackground-color: #242e34;\n }\n}\n\n[data-color-mode=\"dark\"] .rm-Guides {\n\tbackground-color: #242e34;\n}\n\n@media (prefers-color-scheme: dark) {\n [data-color-mode=\"system\"] .rm-Guides p, [data-color-mode=\"system\"] .heading, [data-color-mode=\"system\"] .rm-Sidebar-heading, [data-color-mode=\"system\"] .content-body ul, [data-color-mode=\"system\"] .content-body ol, [data-color-mode=\"system\"] .fa {\n\t\tcolor: #fff;\n }\n}\n\n[data-color-mode=\"dark\"] .rm-Guides p, [data-color-mode=\"dark\"] .heading, [data-color-mode=\"dark\"] .rm-Sidebar-heading, [data-color-mode=\"dark\"] .content-body ul, [data-color-mode=\"dark\"] .content-body ol, [data-color-mode=\"dark\"] .fa {\n\tcolor: #fff;\n}\n\n@media (prefers-color-scheme: dark) {\n [data-color-mode=\"system\"] .rm-Sidebar-link, [data-color-mode=\"system\"] .toc-children a {\n color: 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You can find it in the web application at the front of the URL, for example: your-subdomain.pagerduty.com."},{"_id":"62cf47dd460f9b00a75a88f8","term":"business service","definition":"A business service models capabilities that span multiple technical services, and that may be owned by several different teams. Ideally, business services are recognizable to non-technical stakeholders and supported by one or more technical services in PagerDuty."},{"_id":"62cf47f51f5be700671f4f90","term":"technical service","definition":"A technical service reflects a discrete piece of functionality that is wholly owned by one team. 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An override is typically used if the on-call user is out sick or on vacation and you want another user to fill in for their on-call shift."},{"_id":"62cf485432b1e9001a327d94","term":"MTTA","definition":"Mean time to acknowledge an incident."},{"_id":"62cf485ee3633a0053f25b8d","term":"MTTR","definition":"Mean time to resolve an incident."},{"_id":"62cf488331e345006d828314","term":"maintenance window","definition":"A maintenance window is used to temporarily disable a service for a set period of time. No incidents will trigger and no notifications will be sent while a service is disabled."},{"_id":"62cf48b868961a00fa2f23a5","term":"integration","definition":"Integrations live on services and are used to integrate with third-party systems, such as a monitoring tool."},{"_id":"62cf48e17bfbad032c3f7a28","term":"incident","definition":"An incident triggers on a service and is the event that sets off a notification to the on-call responder(s)."},{"_id":"62cf4f7e1c23ab0049961d05","term":"open incidents","definition":"Incidents in the \"triggered\" or \"acknowledged\" state."},{"_id":"66b679d4af4bef0044d44a08","term":"opportunity","definition":"Similar to a postmortem report or investigation, an opportunity focuses on an incident that has already occurred and explores its causes and results. An opportunity can only be created from an incident, but Jeli incidents can exist without being part of an opportunity."},{"_id":"66b67a7f3527ca0019a2fcb3","term":"notification","definition":"An incident notification is sent to the on call user when a PagerDuty incident is assigned to them. The service name of the triggered incident and the subject of the incident is included in the notification message. Notifications can be sent as a push notification from the PagerDuty mobile app, a phone call, email, or SMS."},{"_id":"66b68987003d8300208fa1f3","term":"escalation policy","definition":"Escalation policies are used to automate ownership by assigning incidents either directly to a user or an on-call schedule. Services in PagerDuty can be associated with one escalation policy. An escalation policy, however, can be associated with as many services as you like."},{"_id":"66b68a36157c9e0054d5bc02","term":"alert","definition":"Alerts are typically generated from monitoring tools, applications, or manual triggers, and serve as the initial signal indicating that something within the monitored environment needs investigation or action. Alerts can be grouped into incidents based on predefined rules to reduce noise and focus on critical issues."},{"_id":"66bb78bccb2381002bd9cb08","term":"TTE","definition":"Total time to engage."},{"_id":"66bb78c384be89000f020394","term":"TTA","definition":"Total time to acknowledge."},{"_id":"66bb78e55c3d5800258f8fe5","term":"TTR","definition":"Total time to respond."},{"_id":"66bb7907a46b86005c401f61","term":"TTM","definition":"Time to mobilize."},{"_id":"66bb794b2e1d55002b3c0983","term":"MTTE","definition":"Mean time to engage."},{"_id":"66bb798b9c5f5c0012e89514","term":"MTTM","definition":"Mean time to mobilize."},{"_id":"672a4d62ef6678003c8814d7","term":"multiservice group","definition":"A feature of Global Alert Grouping, a multiservice group describes the set of services, whose alerts may be grouped together when an incident on one of the services triggers."},{"_id":"673cd5e23bba500040005ca0","term":"Account Owner","definition":"The Account Owner is the most privileged user in your PagerDuty account and has the ability to: Add new users, Delete users, Edit a user's profile/password, Add/edit/delete on-call schedules, Add/edit/delete escalation policies, Add/edit/delete services, Create/delete REST API keys, Access all billing information, Change the account owner or delete the account"},{"_id":"673cd608907fed0030e5fe32","term":"acknowledged incident","definition":"A user will acknowledge an incident if the user wants to communicate that the issue is being worked on but has not yet been resolved. Acknowledging an incident halts the escalation process. Once an incident has been acknowledged, no more notifications will be sent until the incident ack timeout is reached. If the incident ack timeout is reached then the incident will go from the acknowledged state back to the triggered state."},{"_id":"673cd63c5dd6270036454e1a","term":"Admin","definition":"Admin users can: Add new users, Delete users, Edit a user's profile/password, Add/edit/delete on-call schedules, Add/edit/delete escalation policies, Add/edit/delete services, Create/delete REST API keys.\nAdmins cannot change or delete the Account Owner and do not have access to billing information."},{"_id":"673cd70f8ddfba004d8138db","term":"auto-escalation","definition":"Auto-escalation occurs when an incident is not acknowledged by the on-call user within the time specified in an escalation policy's settings. When this occurs, the incident escalates to the on-call user at the next level of the escalation policy. The default setting for auto escalation is 30 minutes, but you can change this setting if needed."},{"_id":"673cd7483bba5000400068a5","term":"contact method","definition":"A contact method is any phone number, SMS number, email address, or push notification that is associated with a single user's profile. Users can add up to 10 unique contact methods on their user profile."},{"_id":"673cd77f25bd740013138cc3","term":"incidents page","definition":"The incidents page is the first screen that appears after logging in to the PagerDuty web app. The incidents page gives you easy access to: Incidents that are assigned to you, Activity for the past 7 days, Who is on call at that time, When you will be on call next. You can also view a quick count of how many incidents have been triggered, how many acknowledged incidents are currently open, and access a more detailed list of total resolved, acknowledged, and open incidents."},{"_id":"673cd7b9d466d1001070f25d","term":"email filters","definition":"Email filters are used to configure email integrations to filter out certain emails from triggering incidents. Regex filters are configured to set conditions for when an email should trigger an incident and when it should not. You can set the regex filters to filter emails by email subject, by the body of the email, and/or the from address. Regex filters allow you to set up the service to: Accept all incoming email, Accept mail only if it matches one or more of the regex filter rules set up, Accept email only if it matches all of the regex filter rules set up."},{"_id":"673cd7e8132eea001f7ba058","term":"email management rules","definition":"Email management rules can be used in tandem with email filters on email integrations. With email management rules, you can preset rules on a service to determine how your events will behave based on event content. You can select which of your events will trigger, and you can auto-resolve related events by grouping them based by an event key."},{"_id":"673cd80a5dd6270036455dc2","term":"escalation rule","definition":"Each escalation rule represents a level of on-call duty. The first escalation rule in the escalation policy is the user that will be notified first about the triggered incident. If the first on-call user does not respond before the incident timeout, then the second on-call user or user that is on call on a specific schedule will be notified of the triggered incident."},{"_id":"673cd82192da5100114fe657","term":"escalation timeout","definition":"An escalation timeout is the time period where if the incident is not acknowledged or resolved, it will be escalated to the next escalation rule. The default escalation timeout is set to 30 minutes but this can be adjusted to any amount of time (in minutes)."},{"_id":"673cd88e5ee5e50073055a16","term":"incident auto-resolution","definition":"An incident auto-resolution is a service setting which allows you to set incidents to automatically resolve after a specified amount of time. Once this time has passed, the incident is resolved and no additional notifications will be sent out. This setting is off by default, but can be adjusted to 10 minutes, 20 minutes, 30 minutes, 40 minutes, 50 minutes, 60 minutes, 90 minutes, 2 hours, 3 hours, 4 hours, 5 hours, 6 hours, 12 hours, or 24 hours. If you need to set this to a time that is not in these options, you can do so from our REST API."},{"_id":"673cd90977fa110030731122","term":"integration email","definition":"When an email is sent to a service's integration email address, an incident is triggered in that service. The domain is determined based on your account's subdomain, but you can configure the username."},{"_id":"673cd929d466d10010710117","term":"looping through escalation rules","definition":"Looping through escalation rules means that if the escalation policy rotates through all escalation levels and the incident is still not resolved, the incident can start back at the first on-call user and repeat all the escalation levels. The default is set to loop through the escalation policy a total of 2 times but this can be adjusted to 3, 4, 5, 6, 7, 8, 9, or 10 times."},{"_id":"673cd9592c3da00011bae143","term":"major incident","definition":"A major incident is defined as any high-priority incident that requires a coordinated response, often across multiple teams. They are typically highly noticeable by customers, so fixing the problem is of the greatest importance. Major incidents are often referred to as P1, P2, or SEV-1, SEV-2 in most organizations."},{"_id":"673cd9a388302000125964f2","term":"notification rules","definition":"Notification rules determine how an individual user is notified when an incident is assigned to them. You can set rules up to notify you on any of the contact methods in your profile. Individuals can set up their notification rules to notify them via phone, email, push, or SMS immediately or at any interval of one minute after an incident has been triggered and assigned to that user."},{"_id":"673cda2077fa110030731682","term":"on-call restrictions","definition":"Restrictions on an on-call schedule determine what hours during the day, and which days, a user is on call. For example, you can set the restrictions to have a user on call from 9 a.m. to 5 p.m. every day, or you can set the restrictions to have a user on call from 6 p.m. to 6 a.m. only Monday through Friday."},{"_id":"673cda4475eb1b0018daaf95","term":"on-call schedule","definition":"An on-call schedule is a rotation that determines who is on call at a specific time and date. On-call schedules are used to manage on-call rotations."},{"_id":"673cda712f4fd7007171b264","term":"resolved incident","definition":"An incident is resolved when the user has completed fixing the issue and they want the incident to be closed out. Once an incident is resolved, no additional notifications will be sent; the incident cannot be opened again."},{"_id":"673cdaa34cd2c1007682d589","term":"rotation type","definition":"A rotation type determines how an on-call schedule circles through the included users. Rotation types can be set to have users on call for a day, or a week, at a time, or the rotation can be customized to any specified number of hours, days, or weeks."},{"_id":"673cdabc0b113c0075e6b3f4","term":"schedule gaps","definition":"A gap in the schedule indicates that no one is on call for a certain amount of time. If there is a gap in the schedule, and no one is on call, then an incident cannot be created."},{"_id":"673cdafa5fc1bb0046849e0b","term":"schedule layer","definition":"Schedule layers are used to help build complex on-call schedules. If a user requires different on-call restrictions, they will need to be added to an additional layer on the on-call schedule. If two layers overlap one another then the bottom layer (i.e., the layer that appears lowest in the UI) will take precedence over any higher layer."},{"_id":"673cdb40a5a808001f7c92a4","term":"triggered incident","definition":"An incident is considered to be triggered before any user responds to the notification. 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The Account Owner and Admin users can view suppressed alerts in the Alerts table for forensics, analysis, and context."},{"_id":"677d3ccadbfdfd001dce9881","term":"time picker","definition":"The values available will depend on whether your system time is set to a 12-hour or 24-hour clock."}],"graphqlSchema":"","gracePeriod":{"enabled":false,"endsAt":null},"shouldGateDash":false,"healthCheck":{"provider":"statusPage","settings":{"page":"33yy6hwxnwr3","status":false,"url":""}},"intercom_secure_emailonly":false,"intercom":"","is_active":true,"integrations":{"login":{}},"internal":"","jwtExpirationTime":0,"landing_bottom":[{"html":"<div class=\"row intro-pillars\">\n <div class=\"col-xs-12 col-sm-4\">\n <a href=\"https://support.pagerduty.com/docs/quick-start-guide\" class=\"box mat-shadow-ani-sml-1\">\n <i class=\"fa fa-list-ol\"></i>\n <h2>Getting Started</h2>\n <p>\n Follow our Onboarding Guide to start off on the right foot.\n </p>\n </a>\n </div>\n <div class=\"col-xs-12 col-sm-4\">\n <a href=\"https://university.pagerduty.com/page/on-demand\" class=\"box mat-shadow-ani-sml-1\">\n <i class=\"fa fa-graduation-cap\"></i>\n <h2>PagerDuty University</h2>\n <p>\n Check out training courses that introduce specific topics in bite-sized units.\n </p>\n </a>\n </div>\n <div class=\"col-xs-12 col-sm-4\">\n <a href=\"https://www.pagerduty.com/ops-guides/\" class=\"box mat-shadow-ani-sml-1\">\n <i class=\"fa fa-lightbulb-o\"></i>\n <h2>Best Practices</h2>\n <p>\n Ensure you are getting the most out of PagerDuty.\n </p>\n </a>\n </div>\n</div>","alignment":"left","type":"html"},{"type":"docs","alignment":"left","pageType":"Documentation"},{"html":"<div class=\"row\">\n <div class=\"col-sm-12 contact-bar\">\n <div class=\"row no-padding\">\n <h3>Contact Support</h3>\n <p><i class=\"fa fa-envelope-o\"></i> <a href=\"mailto:support@pagerduty.com\">\n support@pagerduty.com</a>\n </p>\n <p><i class=\"fa fa-twitter\"></i> <a href=\"https://twitter.com/pagerdutyhelp\">\n @pagerdutyhelp</a></p>\n </div>\n </div>\n</div>","alignment":"left","type":"html"},{"type":"html","alignment":"left","html":"<div class=\"row\">\n <div id=\"stevie-award\">\n <div class=\"col-xs-12 col-sm-2 contact-bottom-box\">\n <img id=\"stevie-image\" width=\"130px\" src=\"//files.readme.io/8f177a4-2019-gold-stevie-award.png\">\n </div>\n <div class=\"col-xs-12 col-sm-4 contact-bottom-copy\">\n <h3>Award Winning Support</h3>\n <p>\n Our goal is to help you get the maximum value out of PagerDuty. We're proud to have won multiple <a href=\"https://stevieawards.com/aba/customer-service-awards-2\">Stevie&reg; Awards for Customer Service</a>, and <a href=\"https://www.pagerduty.com/contact-us/#contact-support\">welcome your feedback</a> on how we're doing.\n </p>\n </div>\n </div>\n</div>"}],"mdxMigrationStatus":"rdmd","metrics":{"monthlyLimit":0,"thumbsEnabled":true,"planLimit":1000000,"realtime":{"dashEnabled":false,"hubEnabled":false},"monthlyPurchaseLimit":0,"meteredBilling":{}},"modules":{"landing":false,"suggested_edits":false,"discuss":false,"reference":false,"examples":true,"docs":true,"changelog":false,"logs":false,"custompages":false,"tutorials":false,"graphql":false},"name":"Knowledge Base","nav_names":{"discuss":"Community Discussions","docs":"Knowledge Base","reference":"API 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out!"}],"graphqlSchema":"","gracePeriod":{"enabled":false,"endsAt":null},"shouldGateDash":false,"healthCheck":{"provider":"","settings":{}},"intercom_secure_emailonly":false,"intercom":"","is_active":true,"integrations":{"login":{}},"internal":"","jwtExpirationTime":0,"landing_bottom":[],"mdxMigrationStatus":"rdmd","metrics":{"realtime":{"dashEnabled":false,"hubEnabled":false},"monthlyLimit":0,"planLimit":20000000,"thumbsEnabled":true,"monthlyPurchaseLimit":0,"meteredBilling":{}},"modules":{"landing":true,"docs":true,"examples":true,"reference":true,"graphql":false,"changelog":true,"discuss":true,"suggested_edits":true,"logs":false,"custompages":false,"tutorials":false},"name":"PagerDuty","nav_names":{"docs":"","reference":"","changelog":"","discuss":"","tutorials":"","recipes":""},"oauth_url":"","onboardingCompleted":{"documentation":false,"appearance":false,"jwt":false,"api":false,"logs":false,"domain":false,"metricsSDK":false},"owlbot":{"enabled":false,"isPaying":false,"customization":{"answerLength":"long","customTone":"","defaultAnswer":"","forbiddenWords":"","tone":"neutral"},"copilot":{"enabled":false,"hasBeenUsed":false,"installedCustomPage":""}},"owner":{"id":null,"email":null,"name":null},"plan":"enterprise","planOverride":"enterprise","planSchedule":{"stripeScheduleId":null,"changeDate":null,"nextPlan":null},"planStatus":"","planTrial":"enterprise","readmeScore":{"components":{"newDesign":{"enabled":true,"points":25},"reference":{"enabled":false,"points":50},"tryItNow":{"enabled":true,"points":35},"syncingOAS":{"enabled":false,"points":10},"customLogin":{"enabled":true,"points":25},"metrics":{"enabled":false,"points":40},"recipes":{"enabled":false,"points":15},"pageVoting":{"enabled":true,"points":1},"suggestedEdits":{"enabled":false,"points":10},"support":{"enabled":false,"points":5},"htmlLanding":{"enabled":true,"points":5},"guides":{"enabled":true,"points":10},"changelog":{"enabled":false,"points":5},"glossary":{"enabled":true,"points":1},"variables":{"enabled":true,"points":1},"integrations":{"enabled":true,"points":2}},"totalScore":105},"reCaptchaSiteKey":"","reference":{"alwaysUseDefaults":true,"defaultExpandResponseExample":false,"defaultExpandResponseSchema":false,"enableOAuthFlows":false},"seo":{"overwrite_title_tag":false},"stable":{"_id":"6324af6da34395000f2d3c59","version":"1.0.0","version_clean":"1.0.0","codename":"","is_stable":false,"is_beta":false,"is_hidden":false,"is_deprecated":false,"categories":[],"releaseDate":"2022-09-16T17:16:29.745Z","createdAt":"2022-09-16T17:16:29.745Z","project":"6324af6da34395000f2d3c5a","__v":0},"subdomain":"pagerduty-enterprise-transifex","subpath":"","superHubWaitlist":false,"topnav":{"left":[],"right":[{"type":"url","text":"API Docs","url":"https://developer.pagerduty.com/"},{"type":"url","text":"Integrations","url":"https://www.pagerduty.com/integrations"},{"type":"url","text":"PagerDuty University","url":"https://university.pagerduty.com/"},{"type":"url","text":"PagerDuty Commons","url":"https://community.pagerduty.com/"},{"type":"url","text":"Contact Support","url":"https://www.pagerduty.com/contact-us/#contact-support"},{"type":"url","text":"My Support Tickets","url":"https://tickets.pagerduty.com/s/"}],"bottom":[{"type":"url","text":"Home","url":"/"},{"type":"url","text":"Knowledge Base","url":"/pd-support/docs/introduction"},{"type":"url","text":"Workflow Actions","url":"/actions/docs/"}],"edited":true},"trial":{"trialDeadlineEnabled":true,"trialEndsAt":"2022-09-30T17:16:29.747Z"},"translate":{"provider":"transifex","show_widget":true,"key_public":"d5f34e8fce8f4161a0c9ca7f15ac7e49","org_name":"PagerDuty","project_name":"pagerduty-knowledge-base","languages":[{"name":"Japanese","code":"ja","_id":"6471029aec07200018de51a3"}],"crawl":false},"url":"","versions":[{"_id":"6324af6da34395000f2d3c59","__v":0,"categories":[],"codename":"","createdAt":"2022-09-16T17:16:29.745Z","is_beta":false,"is_deprecated":false,"is_hidden":false,"is_stable":false,"project":"6324af6da34395000f2d3c5a","releaseDate":"2022-09-16T17:16:29.745Z","version":"1.0.0","version_clean":"1.0.0"}],"variableDefaults":[],"webhookEnabled":false,"oauth_code":{"now_url":""},"segmentio":"","segmentio_domain":"","google_analytics":""},"glpString":"<script>\ndocument.addEventListener('DOMContentLoaded', function () {\n setTimeout(function () {\n // Select the translation dropdown from the mobile view\n const mobileDropdown = document.querySelector('.MobileFlyout1hHJpUd-nYkd .Select');\n\n if (mobileDropdown) {\n // Clone the translation dropdown\n const clonedDropdown = mobileDropdown.cloneNode(true);\n \n // Select the rm-Container div\n const containerDiv = document.querySelector('.rm-Header-bottom .rm-Container');\n\n if (containerDiv) {\n // Create a new div to wrap the cloned dropdown\n const dropdownWrapper = document.createElement('div');\n dropdownWrapper.className = 'DesktopTranslationDropdown';\n dropdownWrapper.appendChild(clonedDropdown);\n \n // Insert the wrapper at the beginning of the container div\n containerDiv.insertBefore(dropdownWrapper, containerDiv.firstChild);\n\n // Add event listener to handle language change\n clonedDropdown.addEventListener('change', function () {\n const selectedOption = clonedDropdown.options[clonedDropdown.selectedIndex];\n const url = selectedOption.getAttribute('data-url');\n if (url) {\n window.location.href = url;\n }\n });\n }\n }\n }, 1000); // 1 second delay\n });\n</script>\n<div class=\"rm-LandingPage\">\n <div class=\"LandingWrap container\">\n  \n <div class=\"CustomSearch\">\n <h2 class=\"kb-header\" style=\"margin-top: 2em\">PagerDuty Knowledge Base</h2>\n \n\t\t\t\t\n\n <div style=\"height: 54px\"></div>\n\n </div>\n \n <div class=\"row intro-pillars\">\n <div class=\"col-xs-12 col-sm-4\">\n <a href=\"https://support.pagerduty.com/docs/quick-start-guide\" class=\"box mat-shadow-ani-sml-1\">\n <i class=\"fa fa-list-ol box-icon\"></i>\n <h2>Getting Started</h2>\n <p class=\"box-text\">Follow our Quick Start Guide to start off on the right foot.</p>\n </a>\n </div>\n <div class=\"col-xs-12 col-sm-4\">\n <a href=\"https://university.pagerduty.com/page/on-demand\" class=\"box mat-shadow-ani-sml-1\">\n <i class=\"fa fa-graduation-cap box-icon\"></i>\n <h2>PagerDuty University</h2>\n <p class=\"box-text\">\n Check out training courses that introduce specific topics in bite-sized units.\n </p>\n </a>\n </div>\n <div class=\"col-xs-12 col-sm-4\">\n <a href=\"https://www.pagerduty.com/ops-guides/\" class=\"box mat-shadow-ani-sml-1\">\n <i class=\"fa fa-lightbulb-o box-icon\"></i>\n <h2>Best Practices</h2>\n <p class=\"box-text\">\n Ensure you are getting the most out of PagerDuty.\n </p>\n </a>\n </div>\n </div>\n\n \n \n<div class=\"LandingBlock LandingBlock-Docs LandingBlock_alignLeft\">\n <div class=\"markdown-body\">\n <div style=\"padding-bottom:0;\" id=\"main\" class=\"container\">\n <div class=\"row\">\n <div>\n \n <div class=\"project\">\n <div class=\"guides\">\n \n \n <div style=\"float:left;width:32%;min-height:240px;\" class=\"col-sm-4\">\n <h3 style=\"margin-right:20px;\" class=\"category\">Getting Started</h3>\n <ul>\n \n <li style=\"max-width: 270px;\"><a href=\"/pd-support/docs/introduction\" class=\"page\">Introduction</a></li> \n \n <li style=\"max-width: 270px;\"><a href=\"/pd-support/docs/navigate-the-incidents-page\" class=\"page\">Navigate the Incidents Page</a></li> \n \n <li style=\"max-width: 270px;\"><a href=\"/pd-support/docs/trial-account-onboarding\" class=\"page\">Trial Account Onboarding</a></li> \n \n \n \n <li style=\"max-width: 270px;\"><a href=\"/pd-support/docs/introduction\" class=\"page view-more\">View More...</a></li>\n \n \n </ul>\n </div>\n \n \n \n <div style=\"float:left;width:32%;min-height:240px;\" class=\"col-sm-4\">\n <h3 style=\"margin-right:20px;\" class=\"category\">People</h3>\n <ul>\n \n <li style=\"max-width: 270px;\"><a href=\"/pd-support/docs/advanced-permissions\" class=\"page\">Advanced Permissions</a></li> \n \n <li style=\"max-width: 270px;\"><a href=\"/pd-support/docs/contextual-search\" class=\"page\">Contextual Search - Tagging</a></li> \n \n <li style=\"max-width: 270px;\"><a href=\"/pd-support/docs/edit-schedules\" class=\"page\">Edit Schedules</a></li> \n \n \n \n <li style=\"max-width: 270px;\"><a href=\"/pd-support/docs/advanced-permissions\" class=\"page view-more\">View More...</a></li>\n \n \n </ul>\n </div>\n \n \n \n <div style=\"float:left;width:32%;min-height:240px;\" class=\"col-sm-4\">\n <h3 style=\"margin-right:20px;\" class=\"category\">Services</h3>\n <ul>\n \n <li style=\"max-width: 270px;\"><a href=\"/pd-support/docs/business-service-subscription\" class=\"page\">Business Service Subscription</a></li> \n \n <li style=\"max-width: 270px;\"><a href=\"/pd-support/docs/business-services\" class=\"page\">Business Services</a></li> \n \n <li style=\"max-width: 270px;\"><a href=\"/pd-support/docs/configurable-service-settings\" class=\"page\">Configurable Service Settings</a></li> \n \n \n \n <li style=\"max-width: 270px;\"><a href=\"/pd-support/docs/business-service-subscription\" class=\"page view-more\">View More...</a></li>\n \n \n </ul>\n </div>\n \n \n \n <div style=\"float:left;width:32%;min-height:240px;\" class=\"col-sm-4\">\n <h3 style=\"margin-right:20px;\" class=\"category\">Incidents</h3>\n <ul>\n \n <li style=\"max-width: 270px;\"><a href=\"/pd-support/docs/add-responders\" class=\"page\">Add Responders</a></li> \n \n <li style=\"max-width: 270px;\"><a href=\"/pd-support/docs/alerts\" class=\"page\">Alerts</a></li> \n \n <li style=\"max-width: 270px;\"><a href=\"/pd-support/docs/alerts-table\" class=\"page\">Alerts Table</a></li> \n \n \n \n <li style=\"max-width: 270px;\"><a href=\"/pd-support/docs/add-responders\" class=\"page view-more\">View More...</a></li>\n \n \n </ul>\n </div>\n \n \n \n <div style=\"float:left;width:32%;min-height:240px;\" class=\"col-sm-4\">\n <h3 style=\"margin-right:20px;\" class=\"category\">Notifications</h3>\n <ul>\n \n <li style=\"max-width: 270px;\"><a href=\"/pd-support/docs/notification-phone-numbers\" class=\"page\">Notification Phone Numbers</a></li> \n \n <li style=\"max-width: 270px;\"><a href=\"/pd-support/docs/notification-troubleshooting\" class=\"page\">Notification Troubleshooting</a></li> \n \n <li style=\"max-width: 270px;\"><a href=\"/pd-support/docs/notification-content-and-behavior\" class=\"page\">Notification Content and Behavior</a></li> \n \n \n \n <li style=\"max-width: 270px;\"><a href=\"/pd-support/docs/notification-phone-numbers\" class=\"page view-more\">View More...</a></li>\n \n \n </ul>\n </div>\n \n \n \n <div style=\"float:left;width:32%;min-height:240px;\" class=\"col-sm-4\">\n <h3 style=\"margin-right:20px;\" class=\"category\">Mobile App</h3>\n <ul>\n \n <li style=\"max-width: 270px;\"><a href=\"/pd-support/docs/mdm-setup-browsers\" class=\"page\">MDM Setup and Supported Web...</a></li> \n \n <li style=\"max-width: 270px;\"><a href=\"/pd-support/docs/mobile-app\" class=\"page\">PagerDuty Mobile App</a></li> \n \n <li style=\"max-width: 270px;\"><a href=\"/pd-support/docs/mobile-app-settings\" class=\"page\">Mobile App Settings</a></li> \n \n \n \n <li style=\"max-width: 270px;\"><a href=\"/pd-support/docs/mdm-setup-browsers\" class=\"page view-more\">View More...</a></li>\n \n \n </ul>\n </div>\n \n \n \n <div style=\"float:left;width:32%;min-height:240px;\" class=\"col-sm-4\">\n <h3 style=\"margin-right:20px;\" class=\"category\">Analytics</h3>\n <ul>\n \n <li style=\"max-width: 270px;\"><a href=\"/pd-support/docs/audit-trail-reporting\" class=\"page\">Audit Trail Reporting</a></li> \n \n <li style=\"max-width: 270px;\"><a href=\"/pd-support/docs/on-call-readiness-reports\" class=\"page\">On-Call Readiness Reports</a></li> \n \n <li style=\"max-width: 270px;\"><a href=\"/pd-support/docs/operational-reviews\" class=\"page\">Operational Reviews</a></li> \n \n \n \n <li style=\"max-width: 270px;\"><a href=\"/pd-support/docs/audit-trail-reporting\" class=\"page view-more\">View More...</a></li>\n \n \n </ul>\n </div>\n \n \n \n \n \n <div style=\"float:left;width:32%;min-height:240px;\" class=\"col-sm-4\">\n <h3 style=\"margin-right:20px;\" class=\"category\">Platform</h3>\n <ul>\n \n <li style=\"max-width: 270px;\"><a href=\"/pd-support/docs/pagerduty-outage-notifications\" class=\"page\">PagerDuty Outage Notifications</a></li> \n \n <li style=\"max-width: 270px;\"><a href=\"/pd-support/docs/pd-cef\" class=\"page\">Common Event Format (PD-CEF)</a></li> \n \n <li style=\"max-width: 270px;\"><a href=\"/pd-support/docs/platform-release-notes\" class=\"page\">Platform Release Notes</a></li> \n \n \n \n <li style=\"max-width: 270px;\"><a href=\"/pd-support/docs/pagerduty-outage-notifications\" class=\"page view-more\">View More...</a></li>\n \n \n </ul>\n </div>\n \n \n \n <div style=\"float:left;width:32%;min-height:240px;\" class=\"col-sm-4\">\n <h3 style=\"margin-right:20px;\" class=\"category\">APIs</h3>\n <ul>\n \n <li style=\"max-width: 270px;\"><a href=\"/pd-support/docs/api-access-keys\" class=\"page\">API Access Keys</a></li> \n \n <li style=\"max-width: 270px;\"><a href=\"/pd-support/docs/apis-overview\" class=\"page\">APIs Overview</a></li> \n \n <li style=\"max-width: 270px;\"><a href=\"/pd-support/docs/code-libraries\" class=\"page\">API Client Libraries</a></li> \n \n \n \n <li style=\"max-width: 270px;\"><a href=\"/pd-support/docs/api-access-keys\" class=\"page view-more\">View More...</a></li>\n \n \n </ul>\n </div>\n \n \n \n <div style=\"float:left;width:32%;min-height:240px;\" class=\"col-sm-4\">\n <h3 style=\"margin-right:20px;\" class=\"category\">Billing and Account Settings</h3>\n <ul>\n \n <li style=\"max-width: 270px;\"><a href=\"/pd-support/docs/account-settings\" class=\"page\">Account Settings</a></li> \n \n <li style=\"max-width: 270px;\"><a href=\"/pd-support/docs/account-subdomains\" class=\"page\">Account Subdomains</a></li> \n \n <li style=\"max-width: 270px;\"><a href=\"/pd-support/docs/billing-invoices-payments\" class=\"page\">Billing, Invoices and Payments</a></li> \n \n \n \n <li style=\"max-width: 270px;\"><a href=\"/pd-support/docs/account-settings\" class=\"page view-more\">View More...</a></li>\n \n \n </ul>\n </div>\n \n \n \n <div style=\"float:left;width:32%;min-height:240px;\" class=\"col-sm-4\">\n <h3 style=\"margin-right:20px;\" class=\"category\">AIOps</h3>\n <ul>\n \n <li style=\"max-width: 270px;\"><a href=\"/pd-support/docs/auto-pause-incident-notifications\" class=\"page\">Auto-Pause Incident Notifications</a></li> \n \n <li style=\"max-width: 270px;\"><a href=\"/pd-support/docs/recent-changes\" class=\"page\">Recent Changes</a></li> \n \n <li style=\"max-width: 270px;\"><a href=\"/pd-support/docs/content-based-alert-grouping\" class=\"page\">Content-Based Alert Grouping</a></li> \n \n \n \n <li style=\"max-width: 270px;\"><a href=\"/pd-support/docs/auto-pause-incident-notifications\" class=\"page view-more\">View More...</a></li>\n \n \n </ul>\n </div>\n \n \n \n <div style=\"float:left;width:32%;min-height:240px;\" class=\"col-sm-4\">\n <h3 style=\"margin-right:20px;\" class=\"category\">Integrations</h3>\n <ul>\n \n <li style=\"max-width: 270px;\"><a href=\"/pd-support/docs/add-ons\" class=\"page\">Add-ons</a></li> \n \n <li style=\"max-width: 270px;\"><a href=\"/pd-support/docs/advanced-servicenow-configuration\" class=\"page\">Advanced ServiceNow Configuration</a></li> \n \n <li style=\"max-width: 270px;\"><a href=\"/pd-support/docs/amazon-cloudwatch-integration-guide\" class=\"page\">Amazon CloudWatch Integration Guide |...</a></li> \n \n \n \n <li style=\"max-width: 270px;\"><a href=\"/pd-support/docs/add-ons\" class=\"page view-more\">View More...</a></li>\n \n \n </ul>\n </div>\n \n \n \n <div style=\"float:left;width:32%;min-height:240px;\" class=\"col-sm-4\">\n <h3 style=\"margin-right:20px;\" class=\"category\">Security</h3>\n <ul>\n \n <li style=\"max-width: 270px;\"><a href=\"/pd-support/docs/pagerduty-log4j-zero-day-vulnerability\" class=\"page\">PagerDuty Log4j Zero-Day Vulnerability...</a></li> \n \n <li style=\"max-width: 270px;\"><a href=\"/pd-support/docs/pagerduty-rundeck-automation-self-hosted-key-pair-misconfiguration\" class=\"page\">PagerDuty Runbook Automation Self-Hosted /...</a></li> \n \n <li style=\"max-width: 270px;\"><a href=\"/pd-support/docs/security-hygiene-for-the-current-cyber-threat-landscape\" class=\"page\">Security Hygiene for the Current...</a></li> \n \n \n \n <li style=\"max-width: 270px;\"><a href=\"/pd-support/docs/pagerduty-log4j-zero-day-vulnerability\" class=\"page view-more\">View More...</a></li>\n \n \n </ul>\n </div>\n \n \n \n <div style=\"float:left;width:32%;min-height:240px;\" class=\"col-sm-4\">\n <h3 style=\"margin-right:20px;\" class=\"category\">Support</h3>\n <ul>\n \n <li style=\"max-width: 270px;\"><a href=\"/pd-support/docs/support-portal-faq\" class=\"page\">Support Portal FAQ</a></li> \n \n \n \n <li style=\"max-width: 270px;\"><a href=\"/pd-support/docs/support-portal-faq\" class=\"page view-more\">View More...</a></li>\n \n \n </ul>\n </div>\n \n \n \n <div style=\"float:left;width:32%;min-height:240px;\" class=\"col-sm-4\">\n <h3 style=\"margin-right:20px;\" class=\"category\">Status</h3>\n <ul>\n \n <li style=\"max-width: 270px;\"><a href=\"/pd-support/docs/external-status-page\" class=\"page\">External Status Page</a></li> \n \n <li style=\"max-width: 270px;\"><a href=\"/pd-support/docs/internal-status-page\" class=\"page\">Internal Status Page</a></li> \n \n <li style=\"max-width: 270px;\"><a href=\"/pd-support/docs/status-pages-overview\" class=\"page\">Status Pages Overview</a></li> \n \n \n \n <li style=\"max-width: 270px;\"><a href=\"/pd-support/docs/external-status-page\" class=\"page view-more\">View More...</a></li>\n \n \n </ul>\n </div>\n \n \n \n <div style=\"float:left;width:32%;min-height:240px;\" class=\"col-sm-4\">\n <h3 style=\"margin-right:20px;\" class=\"category\">Automation</h3>\n <ul>\n \n <li style=\"max-width: 270px;\"><a href=\"/pd-support/docs/automation-actions\" class=\"page\">PagerDuty Automation Actions</a></li> \n \n <li style=\"max-width: 270px;\"><a href=\"/pd-support/docs/incident-workflows\" class=\"page\">Incident Workflows</a></li> \n \n <li style=\"max-width: 270px;\"><a href=\"/pd-support/docs/pagerduty-automation-trial\" class=\"page\">PagerDuty Automation Trial</a></li> \n \n \n \n <li style=\"max-width: 270px;\"><a href=\"/pd-support/docs/automation-actions\" class=\"page view-more\">View More...</a></li>\n \n \n </ul>\n </div>\n \n \n \n <div style=\"float:left;width:32%;min-height:240px;\" class=\"col-sm-4\">\n <h3 style=\"margin-right:20px;\" class=\"category\">Jeli part of PagerDuty</h3>\n <ul>\n \n <li style=\"max-width: 270px;\"><a href=\"/pd-support/docs/get-started-with-jeli\" class=\"page\">Get Started With Jeli</a></li> \n \n <li style=\"max-width: 270px;\"><a href=\"/pd-support/docs/jeli-incidents\" class=\"page\">Jeli Incidents</a></li> \n \n <li style=\"max-width: 270px;\"><a href=\"/pd-support/docs/jeli-slackbot-commands\" class=\"page\">Jeli Slackbot Commands</a></li> \n \n \n \n <li style=\"max-width: 270px;\"><a href=\"/pd-support/docs/get-started-with-jeli\" class=\"page view-more\">View More...</a></li>\n \n \n </ul>\n </div>\n \n \n \n <div style=\"float:left;width:32%;min-height:240px;\" class=\"col-sm-4\">\n <h3 style=\"margin-right:20px;\" class=\"category\">Generative AI</h3>\n <ul>\n \n <li style=\"max-width: 270px;\"><a href=\"/pd-support/docs/pagerduty-advance\" class=\"page\">PagerDuty Advance</a></li> \n \n \n \n <li style=\"max-width: 270px;\"><a href=\"/pd-support/docs/pagerduty-advance\" class=\"page view-more\">View More...</a></li>\n \n \n </ul>\n </div>\n \n \n </div>\n </div>\n \n <div class=\"project\">\n <div class=\"guides\">\n \n \n <div style=\"float:left;width:32%;min-height:240px;\" class=\"col-sm-4\">\n <h3 style=\"margin-right:20px;\" class=\"category\">Incident Workflow Actions</h3>\n <ul>\n \n <li style=\"max-width: 270px;\"><a href=\"/pd-actions/docs/add-conference-bridge\" class=\"page\">Add Conference Bridge</a></li> \n \n <li style=\"max-width: 270px;\"><a href=\"/pd-actions/docs/add-responders\" class=\"page\">Add Responders</a></li> \n \n <li style=\"max-width: 270px;\"><a href=\"/pd-actions/docs/assign-a-role-eim\" class=\"page\">Assign a Role</a></li> \n \n \n \n <li style=\"max-width: 270px;\"><a href=\"/pd-actions/docs/add-conference-bridge\" class=\"page view-more\">View More...</a></li>\n \n \n </ul>\n </div>\n \n \n </div>\n </div>\n \n </div>\n </div>\n </div>\n </div>\n</div>\n \n \n  \n\n</div>\n \n\n<div class=\"pd-footer\">\n <div class=\"pd-footer-inner\">\n <div class=\"col\">\n <h3 class=\"footer-header\">Getting Started</h3>\n <ul>\n <li><a href=\"https://support.pagerduty.com/docs/introduction\" target=\"_self\">Intro to PagerDuty</a></li>\n <li><a href=\"https://www.pagerduty.com/faq\" target=\"_self\">FAQ</a></li>\n <li><a href=\"https://community.pagerduty.com/forum/c/using-pagerduty/best-practices\" target=\"_self\">Best Practices</a></li>\n <li><a href=\"https://www.pagerduty.com/integrations\" target=\"_self\">Integration Guides</a></li>\n </ul>\n </div>\n <div class=\"col\">\n <h3 class=\"footer-header\">Resources</h3>\n <ul>\n <li><a href=\"https://www.pagerduty.com/whats-new\" target=\"_self\">What's New</a></li>\n <li><a href=\"https://developer.pagerduty.com\" target=\"_self\">Developer Docs</a></li>\n <li><a href=\"https://response.pagerduty.com\" target=\"_self\">Incident Response Docs</a></li>\n <li><a href=\"https://engineering.pagerduty.com\" target=\"_self\">Engineering Blog</a></li>\n <li><a href=\"https://www.pagerduty.com/mobile\" target=\"_self\">Mobile Apps</a></li>\n </ul>\n </div>\n <div class=\"col footer-logo-holder\">\n <div class=\"footer-logo-wrapper\">\n <img src=\"//files.readme.io/1d9b51a-P-GreenRGB.png\" alt=\"PagerDuty logo\">\n </div>\n </div>\n <div class=\"col\">\n <h3 class=\"footer-header\">Support</h3>\n <ul>\n <li><a href=\"https://support.pagerduty.com\" target=\"_self\">Knowledge Base</a></li>\n <li><a href=\"https://community.pagerduty.com\" target=\"_self\">Community Forum</a></li>\n <li><a href=\"https://status.pagerduty.com\" target=\"_self\">Service Status <span class=\"status-dot none\"></span></a></li>\n <li><a href=\"https://tickets.pagerduty.com/s/\" target=\"_self\">Support Tickets</a></li>\n </ul>\n </div>\n <div class=\"col\">\n <h3 class=\"footer-header\">Company</h3>\n <ul>\n <li><a href=\"https://www.pagerduty.com/company\" target=\"_self\">About PagerDuty</a></li>\n <li><a href=\"https://www.pagerduty.com/blog\" target=\"_self\">Company Blog</a></li>\n <li><a href=\"https://www.pagerduty.com/security\" target=\"_self\">Security</a></li>\n <li><a href=\"https://www.pagerduty.com/online-terms-and-conditions\" target=\"_self\">Terms and Conditions</a></li>\n <li><a href=\"https://www.pagerduty.com/privacy-policy\" target=\"_self\">Privacy Policy</a></li>\n <li><a href=\"https://www.pagerduty.com/community-policy\" target=\"_self\">Community Policy</a></li>\n </ul>\n </div>\n </div>\n <div class=\"col\" id=\"copyright\">\n <p>© <span id=\"year\">2022</span> PagerDuty, Inc. All rights reserved.</p>\n </div>\n</div>\n\n\n\n<style>\n/*\n [class^='Header-search'] {\n display:none;\n}\n*/\n \n\t.kb-header {\n\t\tfont-size: 4em !important;\n }\n \n@media screen and (min-width: 991px) {\n header#hub-header #header-top #header-logo {\n height:34px;\n margin:0;\n }\n .hub-container, .container {\n max-width: 1180px;\n }\n header#hub-header #header-top .clearfix nav {\n width: 100%;\n margin-top: 15px;\n }\n \t\n \t.intro-pillars {\n \t\tmargin-bottom: -5em;\n \t}\n \n #hub-search .searchbox {\n }\n .Dropdown-toggle {\n float:left;\n width:auto;\n }\n /*Custom Search*/\n .CustomSearch{\n margin-top:-350px;\n z-index:100;\n position:relative;\n }\n .CustomSearch #search-input {\n backface-visibility: hidden;\n border: 0;\n background: #fff;\n box-shadow: 0 0 0 1px #dae2eb;\n height: 52px;\n display: -ms-flexbox;\n display: flex;\n -ms-flex-align: center;\n align-items: center;\n padding: 0 1rem 0 3rem;\n display: block;\n width: 66%;\n border-radius: 3px;\n font-size: 1.75rem !important;\n font-family: helvetica neue;\n margin: 0 auto;\n }\n h2.kb-header {\n color: #fff;\n margin-bottom: 20px;\n text-align:center;\n \t\t\n \t margin-top: 1em !important;\n\t\t font-size: 4em;\n }\n .show-search {\n display: block !important;\n }\n #hub-landing-top h2 {\n margin-bottom: 20px;\n }\n #header-nav-left li a:hover, #header-nav-right li a:hover {\n background:none !important;\n border:none !important;\n box-shadow: none !important \n }\n .row h2 {\n font-size:22px;\n font-weight:600 !important;\n }\n /*Header Links (change to white)*/\n header#hub-header #header-top #header-nav-left li a, header#hub-header #header-top #header-nav-right li a{\n color: #D2ECE2;\n }\n header#hub-header #header-top #header-nav-left li a:hover{\n color: #fff;\n }\n /*Increase Header Height*/\n \n #header-top, .rm-Header-top {\n text-align: center;\n font-family: helvetica neue;\n padding-bottom: 216px;\n}\n header#hub-header #header-top {\n height: auto;\n padding: 2px 30px;\n height: 290px;\n }\n .rm-LandingPage {\n --LandingPage-heading-color: var(--color-primary);\n --LandingPage-edge: var(--color-border-default, var(--edge));\n --LandingPage-link-color: var(--color-text-muted);\n --LandingPage-gap: var(--gap, 3em);\n }\n .LandingWrap{\n -webkit-box-sizing: border-box;\n box-sizing: border-box;\n display: -webkit-box;\n display: -ms-flexbox;\n display: flex;\n -webkit-box-orient: vertical;\n -webkit-box-direction: normal;\n -ms-flex-flow: nowrap column;\n flex-flow: nowrap column;\n grid-gap: var(--LandingPage-gap);\n margin: 0 auto;\n max-width: 100%;\n padding: var(--LandingPage-gap) calc(var(--LandingPage-gap)/2);\n width: 1000px;\n }\n .LandingBlock-Docs, .LandingBlock-Links {\n -webkit-box-align: baseline;\n -ms-flex-align: baseline;\n align-items: baseline;\n display: -webkit-box;\n display: -ms-flexbox;\n display: flex;\n -webkit-box-orient: horizontal;\n -webkit-box-direction: normal;\n -ms-flex-flow: wrap row;\n flex-flow: wrap row;\n grid-gap: var(--LandingPage-gap);\n }\n .field-description a[href], .field-description a:not([href=\"\"]), .markdown-body a[href], .markdown-body a:not([href=\"\"]){\n color:#4f5a66;\n }\n .LandingBlock_alignLeft {\n text-align: left;\n }\n .LandingBlock-Docs>*, .LandingBlock-Links>* {\n -webkit-box-flex: 1;\n -ms-flex: 1 calc(33% - var(--LandingPage-gap));\n flex: 1 calc(33% - var(--LandingPage-gap));\n max-width: 33%;\n }\n .field-description>:first-child, .markdown-body>:first-child {\n margin-top: 0!important;\n }\n .LandingBlock-Docs h3, .LandingBlock-Links h3 {\n border-bottom: 1px solid #E5E5E5 !important;\n padding-bottom: 0.2em;\n }\n .LandingBlock-Docs1N0x68Z0Yw2J>*, .LandingBlock-Links38HRtdeemVvp>* {\n -webkit-box-flex: 1;\n -ms-flex: 1 calc(33% - var(--LandingPage-gap));\n flex: 1 calc(33% - var(--LandingPage-gap));\n max-width: 33%;\n }\n .LandingBlock ul {\n list-style: none;\n padding: 0;\n }\n [class*=\"LandingBlock-link_viewAll\"] {\n color:#959CA3 !important;\n }\n .contact-bar p {\n color:white !important;\n }\n #enterprise p{\n color: #6E757C;\n }\n}\n @media screen and (max-width: 990px) {\n /*MOBILE*/\n .container {\n padding:0 !important;\n }\n header nav {\n display:none;\n }\n header#hub-header #header-top {\n padding: 2px 30px;\n height: auto;\n }\n a.box {\n display: block;\n border: none !important;\n padding: 0 15px;\n text-align: center;\n font-family: helvetica neue;\n background: #FFF;\n cursor: pointer;\n height: 0%;\n margin-bottom: 27px;\n }\n .CustomSearch{\n margin-top:50px;\n z-index:100;\n position:relative;\n }\n .CustomSearch #search-input {\n backface-visibility: hidden;\n border: 0;\n background: #fff;\n box-shadow: 0 0 0 1px #dae2eb;\n height: 52px;\n display: -ms-flexbox;\n display: flex;\n -ms-flex-align: center;\n align-items: center;\n padding: 0 1rem 0 3rem;\n display: block;\n width: 66%;\n border-radius: 3px;\n font-size: 1.75rem !important;\n font-family: helvetica neue;\n margin: 0 auto;\n }\n h2.kb-header {\n color: #000;\n margin-bottom: 20px;\n text-align:center;\n }\n .show-search {\n display: block !important;\n }\n #hub-landing-top h2 {\n margin-bottom: 20px;\n }\n .LandingBlock.LandingBlock-Docs.LandingBlock_alignLeft {\n float:left;\n }\n .LandingBlock-Docs>*, .LandingBlock-Links>* {\n display: block;\n float: left;\n width: 38%;\n min-height: 160px;\n }\n .field-description>:first-child, .markdown-body>:first-child {\n margin-top: 0!important;\n }\n .LandingBlock-Docs h3, .LandingBlock-Links h3 {\n border-bottom: 1px solid #E5E5E5 !important;\n padding-bottom: 0.2em;\n }\n .contact-bar {\n width: 100%;\n background: #343434;\n padding: 20px;\n margin-top: 25px;\n }\n \n .markdown-body, .guides div {\n width: 100% !important;\n }\n}\n/******Pager Duty Custom CSS from previous project******/\n p {\n color: #6E757C;\n}\n row p {\n color: #06ac38;\n}\n a:hover, a:active {\n text-decoration: none !important;\n}\n h2.header-scroll {\n color: #555;\n}\n .mat-shadow-ani-sml-1 {\n box-shadow: 0 1px 3px rgba(0,0,0,0.12), 0 1px 2px rgba(0,0,0,0.24);\n transition: all 0.3s cubic-bezier(.25,.8,.25,1) !important;\n color: #06ac38;\n}\n .mat-shadow-ani-sml-1:hover {\n box-shadow: 0 7px 24px rgba(0,0,0,0.25), 0 5px 5px rgba(0,0,0,0.24);\n}\n @media only screen and (max-width: 767px) {\n .mat-shadow-ani-sml-1 {\n box-shadow: none;\n }\n}\n #header-top, .rm-Header, rm-Header_overlay {\n background: linear-gradient(45deg, #06ac38 0%, #2b9594 70%, #4981a7 100%) !important;\n /*background: url(\"/img/bgs/triangles.png\"), linear-gradient(45deg, #25c151 0%, #2b9594 70%, #4981a7 100%) !important;\n */\n /*background: url(\"https://files.readme.io/c8079d5-header-bg.png\"), linear-gradient(45deg, #3caf55 0%, #289392 70%, #0c5c93 100%) !important;\n */\n}\n \n[class^=\"Header\"] {\n z-index: unset;\n}\n \n .Header-bottom2eLKOFXMEmh5 {\n height: 38px;\n background-color: #f6f7f8;\n padding: 0 30px;\n font-size: 15px;\n /*position: relative;\n - this was causing issues with the language dropdown*/\n border-bottom: 1px solid #dadee2;\n}\n .rm-Header-bottom-link {\n --Header-button-color: #4c555a;\n}\n .rm-Header-top-link {\n font-weight: 400 !important;\n color: rgba(255,255,255,.8) !important;\n border: none !important;\n}\n .rm-Header-top-link:hover {\n border: none;\n color: #fff !important;\n}\n [class^='Header-search'] {\n -webkit-box-shadow: none !important;\n box-shadow: none !important;\n}\n #hub-landing-top {\n margin:auto;\n padding:10px 0 20px 0;\n}\n .container {\n padding:60px 0;\n}\n/* Parent article's text color, when a child article is selected: CATS-1400 */\n html:not(.useReactApp) nav#hub-sidebar ul>li.subnav-expanded>a:not(.active) {\n color: #ffffff \n}\n #header-logo {\n width: 180px !important;\n margin-top: 5px !important;\n}\n #header-top, .rm-Header-top {\n text-align: center;\n font-family: helvetica neue;\n}\n #header-top #search-input {\n backface-visibility: hidden;\n border: 0;\n background: #FFFFFF;\n box-shadow: 0 0 0 1px #DAE2EB;\n height: 52px;\n display: -ms-flexbox;\n display: flex;\n -ms-flex-align: center;\n align-items: center;\n padding: 0 1rem 0 3rem;\n display: block;\n width: 100%;\n border-radius: 3px;\n font-family: helvetica neue;\n margin: 0 auto;\n}\n .pillar {\n padding:0 30px 20px 30px;\n}\n .pillar.contact {\n padding:0 50px 20px 50px;\n border-left:1px solid #CCC;\n}\n #hub-search .searchbox {\n width: 200px;\n}\n/*Landing Page - Home */\n.intro-pillars {\n\tmargin-top: 5%; \n}\n \n .intro-pillars .fa {\n font-size:3em;\n margin-top:15px;\n}\n a.box {\n display:block;\n border:1px solid #DDD;\n padding:0 15px;\n text-align: center;\n font-family: helvetica neue;\n background: #FFF;\n cursor: pointer;\n}\n .fa {\n color:#454545;\n}\n @media only screen and (max-width: 767px) {\n a.box {\n border:none;\n padding:15px;\n box-shadow:none !important;\n }\n}\n .no-padding {\n padding:0 !important;\n}\n .contact-bar .row {\n display: flex;\n align-items: center;\n justify-content: space-between;\n}\n @media only screen and (max-width: 767px) {\n .contact-bar .row {\n display: block;\n text-align: center;\n }\n}\n .contact-bar p {\n margin: 0 !important;\n}\n .contact-bar a {\n color: #06ac38;\n}\n .contact-bar a:hover {\n color: #25b74e !important;\n}\n .contact-bar h3 {\n margin:0 !important;\n color: #f4f4f4 !important;\n font-family: helvetica neue;\n}\n .contact-bar p {\n color: #f4f4f4;\n}\n .contact-bar {\n width:100%;\n background: #343434;\n padding:20px;\n}\n .contact-bar .fa {\n color:#f4f4f4;\n}\n .contact-details {\n margin-top:15px;\n}\n .contact-details p {\n text-align: center;\n font-family: helvetica neue;\n}\n .contact-bottom-box {\n text-align:center;\n padding-top:0px;\n}\n .contact-bottom-copy {\n padding:20px;\n padding-top:0;\n font-family: helvetica neue;\n}\n \n #stevie-image {\n padding-top:2em;\n}\n #rating-holder {\n padding-top:2.5em;\n}\n .zd_satisfaction_good, .zd_satisfaction_bad, .zd_rating_string {\n display: none;\n}\n .zd_rating_number {\n font-size:4.5em;\n font-family: helvetica neue;\n vertical-align: middle;\n}\n @media only screen and (max-width: 990px) {\n .zd_rating_number {\n font-size:3.5em;\n font-family: helvetica neue;\n vertical-align: middle;\n }\n}\n @media only screen and (max-width: 812px) {\n .zd_rating_number {\n font-size:3em;\n font-family: helvetica neue;\n vertical-align: middle;\n }\n}\n #hub-landing-page .pd-custom-columns .row .col-sm-6 h3 {\n text-align: left;\n padding-bottom: 5px;\n border-bottom: 1px solid #ddd;\n}\n #hub-landing-page .pd-custom-columns .row .col-sm-6 ul {\n padding: 15px 0px \n}\n #hub-landing-page .pd-custom-columns .row .col-sm-6 ul li a {\n text-align: left;\n font-family: helvetica neue;\n padding: 5px 0;\n display: block;\n color: #888;\n}\n #hub-landing-page .pd-custom-columns .row .col-sm-6 ul li a:hover {\n color: #666;\n}\n #hub-landing-page .pd-custom-columns {\n padding-bottom: 40px;\n}\n #hub-landing-page .pd-custom-columns .col-sm-6 {\n padding-left:30px;\n padding-right: 30px;\n}\n nav#hub-sidebar ul a, section#hub-content #content-container section.content-toc a {\n color: #417595;\n}\n @media only screen and (max-width:767px) {\n .pillar.contact {\n padding:0 30px 20px 30px;\n border-left:1px solid #CCC;\n }\n}\n/* Community Footer */\n footer {\n position: inherit !important;\n}\n .pd-footer {\n padding:50px 0;\n background-color: #343434;\n /* background-image: url('//files.readme.io/838a80d-low-poly.png');\n background-size: cover;\n background-position: top center;\n */\n width:100%;\n min-height:300px;\n color: #F9F9F9;\n overflow: auto;\n}\n .pd-footer-inner {\n max-width: 1127px;\n margin: auto;\n}\n .pd-footer ul {\n list-style:none;\n margin: 0;\n}\n .pd-footer li {\n font-size: 13px;\n font-family: helvetica neue;\n letter-spacing: 1px;\n font-weight: 200;\n}\n .pd-footer li a {\n color: #F9F9F9;\n cursor: pointer !important;\n padding: 2px 0;\n display: inline-block;\n}\n .pd-footer a:hover {\n color: #25c151;\n}\n .pd-footer .col {\n width: 19%;\n padding: 0 1%;\n float: left;\n margin-bottom: 15px;\n}\n #copyright.col {\n float: none;\n margin: 20px auto 0px auto;\n}\n #copyright.col p {\n color: #F9F9F9;\n font-size: 0.8em;\n}\n .pd-footer .col h3.footer-header {\n font-weight: 400;\n font-family: helvetica neue;\n border-bottom: 2px solid #FFF;\n padding-bottom:10px;\n margin-bottom:20px;\n}\n .footer-logo-wrapper {\n padding: 20px 20px 0 20px;\n text-align: center;\n}\n .footer-logo-wrapper img {\n width: 60%;\n max-width:250px;\n margin-left:10px;\n}\n .status-dot {\n border-radius:99px;\n display:inline-block;\n width:8px;\n height:8px;\n margin-right:5px;\n}\n .status-dot.critical {\n background-color:#e74c3c;\n}\n .status-dot.major {\n background-color:#e67e22;\n}\n .status-dot.minor {\n background-color:#f1c40f;\n}\n .status-dot.none {\n background-color:#25c151;\n}\n @media only screen and (max-width: 60.043em) {\n .footer-logo-wrapper, .footer-logo-holder {\n display: none;\n }\n .pd-footer .col {\n width: 48%;\n padding:0 1%;\n }\n}\n @media only screen and (max-width: 40.043em) {\n .pd-footer .col {\n width: 90%;\n clear: both;\n padding:0 5%;\n }\n}\n/*Swiftype Autocomplete Box */\n .autocomplete {\n width: 100%;\n background-color: #fff;\n padding: 20px;\n border: 1px solid #eee;\n border-radius: 5px;\n box-shadow: 0 1px 10px rgba(0, 0, 0, 0.1);\n}\n input#search-input:focus {\n outline-color: #25c151 !important;\n}\n .autocomplete .grid-result-column {\n display: inline-block;\n float: left;\n width: 31%;\n margin:10px 1% 30px 1%;\n height: 200px;\n}\n/*.autocomplete .grid-result-column:nth-of-type(3) {\n margin-right: 0;\n}\n */\n .autocomplete .grid-result-column h3 {\n font-size: 13px;\n text-transform: uppercase;\n font-weight: bold;\n color: #646464;\n letter-spacing: 0.04rem;\n border-bottom: 1px solid #E9EDF2;\n padding-bottom: 10px;\n margin-bottom: 10px;\n}\n .autocomplete .result {\n display: block;\n padding: 5px 0;\n position: relative;\n font-size: 14px;\n color: #536170;\n font-weight: 400;\n overflow: hidden;\n height: 33px;\n line-height:33px \n}\n .autocomplete .result.active {\n color: #31bf57;\n}\n .autocomplete .result:first-child {\n padding-top: 0;\n}\n .autocomplete .result:last-child {\n border-bottom: 0;\n}\n .autocomplete .result:hover .result-title {\n color: #31bf57;\n}\n .autocomplete .result em {\n font-style: normal;\n font-weight: bold;\n}\n @media only screen and (max-width: 40.043em) {\n .autocomplete .grid-result-column {\n width:98%;\n height:auto;\n }\n}\n/* Article Style */\n .callout-icon {\n margin: 0 !important;\n}\n .callout h3 p {\n font-size: var(--markdown-title-size, 0.8em) !important;\n margin-left: 30px !important;\n padding-top: 1px !important;\n}\n .callout p {\n font-size: var(--markdown-font-size,14px) !important;\n margin-bottom: 15px !important;\n}\n .excerpt p {\n font-size: var(--markdown-font-size,14px) !important;\n}\n .rm-Header-top-link {\n font-weight: 400 !important;\n color: rgba(255,255,255,.8) !important;\n border: none !important;\n}\n/*hides bottom nav*/\n#ssr-main > div > header > div.Header-bottom2eLKOFXMEmh5.rm-Header-bottom.rm-Header-bottom_withProjects.Header-bottom_withProjects2M-cAt2wdVuU > div > nav > div {\n display:none;\n}\n \n .DesktopTranslationDropdown {\n margin-left: 50px;\n margin-right:-20px;\n}\n \n .NavItem-item_mobile1qG3gd-Mkck-:hover, .NavItem-item_mobile1qG3gd-Mkck-:active, .NavItem-item_mobile1qG3gd-Mkck-:focus {\n border-color: transparent !important;\n\n -webkit-box-shadow: none !important;\n box-shadow: none !important;\n}\n/*Fixes footer issue */\n .pd-footer ul {\n padding: 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term","definition":"Does this show up in all child projects? Let's find out!"}],"variables":{"user":{},"defaults":[]},"project":{"_id":"6324af6da34395000f2d3c5a","appearance":{"rdmd":{"callouts":{"useIconFont":false},"theme":{"background":"","border":"","markdownEdge":"","markdownFont":"","markdownFontSize":"","markdownLineHeight":"","markdownRadius":"","markdownText":"","markdownTitle":"","markdownTitleFont":"","mdCodeBackground":"","mdCodeFont":"","mdCodeRadius":"","mdCodeTabs":"","mdCodeText":"","tableEdges":"","tableHead":"","tableHeadText":"","tableRow":"","tableStripe":"","tableText":"","text":"","title":""}},"main_body":{"type":"links"},"colors":{"highlight":"","main":"#06ac38","main_alt":"","header_text":"","body_highlight":"","custom_login_link_color":""},"typography":{"headline":"Open+Sans:400:sans-serif","body":"Open+Sans:400:sans-serif","typekit":false,"tk_key":"","tk_headline":"","tk_body":""},"header":{"style":"solid","img":[],"img_size":"auto","img_pos":"tl"},"body":{"style":"none"},"global_landing_page":{"html":"<script>\ndocument.addEventListener('DOMContentLoaded', function () {\n setTimeout(function () {\n // Select the translation dropdown from the mobile view\n const mobileDropdown = document.querySelector('.MobileFlyout1hHJpUd-nYkd .Select');\n\n if (mobileDropdown) {\n // Clone the translation dropdown\n const clonedDropdown = mobileDropdown.cloneNode(true);\n \n // Select the rm-Container div\n const containerDiv = document.querySelector('.rm-Header-bottom .rm-Container');\n\n if (containerDiv) {\n // Create a new div to wrap the cloned dropdown\n const dropdownWrapper = document.createElement('div');\n dropdownWrapper.className = 'DesktopTranslationDropdown';\n dropdownWrapper.appendChild(clonedDropdown);\n \n // Insert the wrapper at the beginning of the container div\n containerDiv.insertBefore(dropdownWrapper, containerDiv.firstChild);\n\n // Add event listener to handle language change\n clonedDropdown.addEventListener('change', function () {\n const selectedOption = clonedDropdown.options[clonedDropdown.selectedIndex];\n const url = selectedOption.getAttribute('data-url');\n if (url) {\n window.location.href = url;\n }\n });\n }\n }\n }, 1000); // 1 second delay\n });\n</script>\n<div class=\"rm-LandingPage\">\n <div class=\"LandingWrap container\">\n  \n <div class=\"CustomSearch\">\n <h2 class=\"kb-header\" style=\"margin-top: 2em\">PagerDuty Knowledge Base</h2>\n \n\t\t\t\t\n\n <div style=\"height: 54px\"></div>\n\n </div>\n \n <div class=\"row intro-pillars\">\n <div class=\"col-xs-12 col-sm-4\">\n <a href=\"https://support.pagerduty.com/docs/quick-start-guide\" class=\"box mat-shadow-ani-sml-1\">\n <i class=\"fa fa-list-ol box-icon\"></i>\n <h2>Getting Started</h2>\n <p class=\"box-text\">Follow our Quick Start Guide to start off on the right foot.</p>\n </a>\n </div>\n <div class=\"col-xs-12 col-sm-4\">\n <a href=\"https://university.pagerduty.com/page/on-demand\" class=\"box mat-shadow-ani-sml-1\">\n <i class=\"fa fa-graduation-cap box-icon\"></i>\n <h2>PagerDuty University</h2>\n <p class=\"box-text\">\n Check out training courses that introduce specific topics in bite-sized units.\n </p>\n </a>\n </div>\n <div class=\"col-xs-12 col-sm-4\">\n <a href=\"https://www.pagerduty.com/ops-guides/\" class=\"box mat-shadow-ani-sml-1\">\n <i class=\"fa fa-lightbulb-o box-icon\"></i>\n <h2>Best Practices</h2>\n <p class=\"box-text\">\n Ensure you are getting the most out of PagerDuty.\n </p>\n </a>\n </div>\n </div>\n\n \n \n<div class=\"LandingBlock LandingBlock-Docs LandingBlock_alignLeft\">\n <div class=\"markdown-body\">\n <div style=\"padding-bottom:0;\" id=\"main\" class=\"container\">\n <div class=\"row\">\n <div>\n {% for child in parentProject.childrenProjects %}\n <div class=\"project\">\n <div class=\"guides\">\n {% for category in child.guides %}\n {% if category.title != 'Miscellaneous' %}\n <div style=\"float:left;width:32%;min-height:240px;\" class=\"col-sm-4\">\n <h3 style=\"margin-right:20px;\" class=\"category\">{{category.title}}</h3>\n <ul>\n {% for page in category.pages limit:3 %}\n <li style=\"max-width: 270px;\"><a href=\"{{page.slug}}\" class=\"page\">{{page.title | truncatewords: 5 }}</a></li> \n {% endfor %}\n {% if category != null %}\n {% for page in category.pages limit:1 %}\n <li style=\"max-width: 270px;\"><a href=\"{{page.slug}}\" class=\"page view-more\">View More...</a></li>\n {% endfor %}\n {% endif %}\n </ul>\n </div>\n {% endif %}\n {% endfor %}\n </div>\n </div>\n {% endfor %}\n </div>\n </div>\n </div>\n </div>\n</div>\n \n \n  \n\n</div>\n \n\n<div class=\"pd-footer\">\n <div class=\"pd-footer-inner\">\n <div class=\"col\">\n <h3 class=\"footer-header\">Getting Started</h3>\n <ul>\n <li><a href=\"https://support.pagerduty.com/docs/introduction\" target=\"_self\">Intro to PagerDuty</a></li>\n <li><a href=\"https://www.pagerduty.com/faq\" target=\"_self\">FAQ</a></li>\n <li><a href=\"https://community.pagerduty.com/forum/c/using-pagerduty/best-practices\" target=\"_self\">Best Practices</a></li>\n <li><a href=\"https://www.pagerduty.com/integrations\" target=\"_self\">Integration Guides</a></li>\n </ul>\n </div>\n <div class=\"col\">\n <h3 class=\"footer-header\">Resources</h3>\n <ul>\n <li><a href=\"https://www.pagerduty.com/whats-new\" target=\"_self\">What's New</a></li>\n <li><a href=\"https://developer.pagerduty.com\" target=\"_self\">Developer Docs</a></li>\n <li><a href=\"https://response.pagerduty.com\" target=\"_self\">Incident Response Docs</a></li>\n <li><a href=\"https://engineering.pagerduty.com\" target=\"_self\">Engineering Blog</a></li>\n <li><a href=\"https://www.pagerduty.com/mobile\" target=\"_self\">Mobile Apps</a></li>\n </ul>\n </div>\n <div class=\"col footer-logo-holder\">\n <div class=\"footer-logo-wrapper\">\n <img src=\"//files.readme.io/1d9b51a-P-GreenRGB.png\" alt=\"PagerDuty logo\">\n </div>\n </div>\n <div class=\"col\">\n <h3 class=\"footer-header\">Support</h3>\n <ul>\n <li><a href=\"https://support.pagerduty.com\" target=\"_self\">Knowledge Base</a></li>\n <li><a href=\"https://community.pagerduty.com\" target=\"_self\">Community Forum</a></li>\n <li><a href=\"https://status.pagerduty.com\" target=\"_self\">Service Status <span class=\"status-dot none\"></span></a></li>\n <li><a href=\"https://tickets.pagerduty.com/s/\" target=\"_self\">Support Tickets</a></li>\n </ul>\n </div>\n <div class=\"col\">\n <h3 class=\"footer-header\">Company</h3>\n <ul>\n <li><a href=\"https://www.pagerduty.com/company\" target=\"_self\">About PagerDuty</a></li>\n <li><a href=\"https://www.pagerduty.com/blog\" target=\"_self\">Company Blog</a></li>\n <li><a href=\"https://www.pagerduty.com/security\" target=\"_self\">Security</a></li>\n <li><a href=\"https://www.pagerduty.com/online-terms-and-conditions\" target=\"_self\">Terms and Conditions</a></li>\n <li><a href=\"https://www.pagerduty.com/privacy-policy\" target=\"_self\">Privacy Policy</a></li>\n <li><a href=\"https://www.pagerduty.com/community-policy\" target=\"_self\">Community Policy</a></li>\n </ul>\n </div>\n </div>\n <div class=\"col\" id=\"copyright\">\n <p>© <span id=\"year\">2022</span> PagerDuty, Inc. All rights reserved.</p>\n </div>\n</div>\n\n\n\n<style>\n/*\n [class^='Header-search'] {\n display:none;\n}\n*/\n \n\t.kb-header {\n\t\tfont-size: 4em !important;\n }\n \n@media screen and (min-width: 991px) {\n header#hub-header #header-top #header-logo {\n height:34px;\n margin:0;\n }\n .hub-container, .container {\n max-width: 1180px;\n }\n header#hub-header #header-top .clearfix nav {\n width: 100%;\n margin-top: 15px;\n }\n \t\n \t.intro-pillars {\n \t\tmargin-bottom: -5em;\n \t}\n \n #hub-search .searchbox {\n }\n .Dropdown-toggle {\n float:left;\n width:auto;\n }\n /*Custom Search*/\n .CustomSearch{\n margin-top:-350px;\n z-index:100;\n position:relative;\n }\n .CustomSearch #search-input {\n backface-visibility: hidden;\n border: 0;\n background: #fff;\n box-shadow: 0 0 0 1px #dae2eb;\n height: 52px;\n display: -ms-flexbox;\n display: flex;\n -ms-flex-align: center;\n align-items: center;\n padding: 0 1rem 0 3rem;\n display: block;\n width: 66%;\n border-radius: 3px;\n font-size: 1.75rem !important;\n font-family: helvetica neue;\n margin: 0 auto;\n }\n h2.kb-header {\n color: #fff;\n margin-bottom: 20px;\n text-align:center;\n \t\t\n \t margin-top: 1em !important;\n\t\t font-size: 4em;\n }\n .show-search {\n display: block !important;\n }\n #hub-landing-top h2 {\n margin-bottom: 20px;\n }\n #header-nav-left li a:hover, #header-nav-right li a:hover {\n background:none !important;\n border:none !important;\n box-shadow: none !important \n }\n .row h2 {\n font-size:22px;\n font-weight:600 !important;\n }\n /*Header Links (change to white)*/\n header#hub-header #header-top #header-nav-left li a, header#hub-header #header-top #header-nav-right li a{\n color: #D2ECE2;\n }\n header#hub-header #header-top #header-nav-left li a:hover{\n color: #fff;\n }\n /*Increase Header Height*/\n \n #header-top, .rm-Header-top {\n text-align: center;\n font-family: helvetica neue;\n padding-bottom: 216px;\n}\n header#hub-header #header-top {\n height: auto;\n padding: 2px 30px;\n height: 290px;\n }\n .rm-LandingPage {\n --LandingPage-heading-color: var(--color-primary);\n --LandingPage-edge: var(--color-border-default, var(--edge));\n --LandingPage-link-color: var(--color-text-muted);\n --LandingPage-gap: var(--gap, 3em);\n }\n .LandingWrap{\n -webkit-box-sizing: border-box;\n box-sizing: border-box;\n display: -webkit-box;\n display: -ms-flexbox;\n display: flex;\n -webkit-box-orient: vertical;\n -webkit-box-direction: normal;\n -ms-flex-flow: nowrap column;\n flex-flow: nowrap column;\n grid-gap: var(--LandingPage-gap);\n margin: 0 auto;\n max-width: 100%;\n padding: var(--LandingPage-gap) calc(var(--LandingPage-gap)/2);\n width: 1000px;\n }\n .LandingBlock-Docs, .LandingBlock-Links {\n -webkit-box-align: baseline;\n -ms-flex-align: baseline;\n align-items: baseline;\n display: -webkit-box;\n display: -ms-flexbox;\n display: flex;\n -webkit-box-orient: horizontal;\n -webkit-box-direction: normal;\n -ms-flex-flow: wrap row;\n flex-flow: wrap row;\n grid-gap: var(--LandingPage-gap);\n }\n .field-description a[href], .field-description a:not([href=\"\"]), .markdown-body a[href], .markdown-body a:not([href=\"\"]){\n color:#4f5a66;\n }\n .LandingBlock_alignLeft {\n text-align: left;\n }\n .LandingBlock-Docs>*, .LandingBlock-Links>* {\n -webkit-box-flex: 1;\n -ms-flex: 1 calc(33% - var(--LandingPage-gap));\n flex: 1 calc(33% - var(--LandingPage-gap));\n max-width: 33%;\n }\n .field-description>:first-child, .markdown-body>:first-child {\n margin-top: 0!important;\n }\n .LandingBlock-Docs h3, .LandingBlock-Links h3 {\n border-bottom: 1px solid #E5E5E5 !important;\n padding-bottom: 0.2em;\n }\n .LandingBlock-Docs1N0x68Z0Yw2J>*, .LandingBlock-Links38HRtdeemVvp>* {\n -webkit-box-flex: 1;\n -ms-flex: 1 calc(33% - var(--LandingPage-gap));\n flex: 1 calc(33% - var(--LandingPage-gap));\n max-width: 33%;\n }\n .LandingBlock ul {\n list-style: none;\n padding: 0;\n }\n [class*=\"LandingBlock-link_viewAll\"] {\n color:#959CA3 !important;\n }\n .contact-bar p {\n color:white !important;\n }\n #enterprise p{\n color: #6E757C;\n }\n}\n @media screen and (max-width: 990px) {\n /*MOBILE*/\n .container {\n padding:0 !important;\n }\n header nav {\n display:none;\n }\n header#hub-header #header-top {\n padding: 2px 30px;\n height: auto;\n }\n a.box {\n display: block;\n border: none !important;\n padding: 0 15px;\n text-align: center;\n font-family: helvetica neue;\n background: #FFF;\n cursor: pointer;\n height: 0%;\n margin-bottom: 27px;\n }\n .CustomSearch{\n margin-top:50px;\n z-index:100;\n position:relative;\n }\n .CustomSearch #search-input {\n backface-visibility: hidden;\n border: 0;\n background: #fff;\n box-shadow: 0 0 0 1px #dae2eb;\n height: 52px;\n display: -ms-flexbox;\n display: flex;\n -ms-flex-align: center;\n align-items: center;\n padding: 0 1rem 0 3rem;\n display: block;\n width: 66%;\n border-radius: 3px;\n font-size: 1.75rem !important;\n font-family: helvetica neue;\n margin: 0 auto;\n }\n h2.kb-header {\n color: #000;\n margin-bottom: 20px;\n text-align:center;\n }\n .show-search {\n display: block !important;\n }\n #hub-landing-top h2 {\n margin-bottom: 20px;\n }\n .LandingBlock.LandingBlock-Docs.LandingBlock_alignLeft {\n float:left;\n }\n .LandingBlock-Docs>*, .LandingBlock-Links>* {\n display: block;\n float: left;\n width: 38%;\n min-height: 160px;\n }\n .field-description>:first-child, .markdown-body>:first-child {\n margin-top: 0!important;\n }\n .LandingBlock-Docs h3, .LandingBlock-Links h3 {\n border-bottom: 1px solid #E5E5E5 !important;\n padding-bottom: 0.2em;\n }\n .contact-bar {\n width: 100%;\n background: #343434;\n padding: 20px;\n margin-top: 25px;\n }\n \n .markdown-body, .guides div {\n width: 100% !important;\n }\n}\n/******Pager Duty Custom CSS from previous project******/\n p {\n color: #6E757C;\n}\n row p {\n color: #06ac38;\n}\n a:hover, a:active {\n text-decoration: none !important;\n}\n h2.header-scroll {\n color: #555;\n}\n .mat-shadow-ani-sml-1 {\n box-shadow: 0 1px 3px rgba(0,0,0,0.12), 0 1px 2px rgba(0,0,0,0.24);\n transition: all 0.3s cubic-bezier(.25,.8,.25,1) !important;\n color: #06ac38;\n}\n .mat-shadow-ani-sml-1:hover {\n box-shadow: 0 7px 24px rgba(0,0,0,0.25), 0 5px 5px rgba(0,0,0,0.24);\n}\n @media only screen and (max-width: 767px) {\n .mat-shadow-ani-sml-1 {\n box-shadow: none;\n }\n}\n #header-top, .rm-Header, rm-Header_overlay {\n background: linear-gradient(45deg, #06ac38 0%, #2b9594 70%, #4981a7 100%) !important;\n /*background: url(\"/img/bgs/triangles.png\"), linear-gradient(45deg, #25c151 0%, #2b9594 70%, #4981a7 100%) !important;\n */\n /*background: url(\"https://files.readme.io/c8079d5-header-bg.png\"), linear-gradient(45deg, #3caf55 0%, #289392 70%, #0c5c93 100%) !important;\n */\n}\n \n[class^=\"Header\"] {\n z-index: unset;\n}\n \n .Header-bottom2eLKOFXMEmh5 {\n height: 38px;\n background-color: #f6f7f8;\n padding: 0 30px;\n font-size: 15px;\n /*position: relative;\n - this was causing issues with the language dropdown*/\n border-bottom: 1px solid #dadee2;\n}\n .rm-Header-bottom-link {\n --Header-button-color: #4c555a;\n}\n .rm-Header-top-link {\n font-weight: 400 !important;\n color: rgba(255,255,255,.8) !important;\n border: none !important;\n}\n .rm-Header-top-link:hover {\n border: none;\n color: #fff !important;\n}\n [class^='Header-search'] {\n -webkit-box-shadow: none !important;\n box-shadow: none !important;\n}\n #hub-landing-top {\n margin:auto;\n padding:10px 0 20px 0;\n}\n .container {\n padding:60px 0;\n}\n/* Parent article's text color, when a child article is selected: CATS-1400 */\n html:not(.useReactApp) nav#hub-sidebar ul>li.subnav-expanded>a:not(.active) {\n color: #ffffff \n}\n #header-logo {\n width: 180px !important;\n margin-top: 5px !important;\n}\n #header-top, .rm-Header-top {\n text-align: center;\n font-family: helvetica neue;\n}\n #header-top #search-input {\n backface-visibility: hidden;\n border: 0;\n background: #FFFFFF;\n box-shadow: 0 0 0 1px #DAE2EB;\n height: 52px;\n display: -ms-flexbox;\n display: flex;\n -ms-flex-align: center;\n align-items: center;\n padding: 0 1rem 0 3rem;\n display: block;\n width: 100%;\n border-radius: 3px;\n font-family: helvetica neue;\n margin: 0 auto;\n}\n .pillar {\n padding:0 30px 20px 30px;\n}\n .pillar.contact {\n padding:0 50px 20px 50px;\n border-left:1px solid #CCC;\n}\n #hub-search .searchbox {\n width: 200px;\n}\n/*Landing Page - Home */\n.intro-pillars {\n\tmargin-top: 5%; \n}\n \n .intro-pillars .fa {\n font-size:3em;\n margin-top:15px;\n}\n a.box {\n display:block;\n border:1px solid #DDD;\n padding:0 15px;\n text-align: center;\n font-family: helvetica neue;\n background: #FFF;\n cursor: pointer;\n}\n .fa {\n color:#454545;\n}\n @media only screen and (max-width: 767px) {\n a.box {\n border:none;\n padding:15px;\n box-shadow:none !important;\n }\n}\n .no-padding {\n padding:0 !important;\n}\n .contact-bar .row {\n display: flex;\n align-items: center;\n justify-content: space-between;\n}\n @media only screen and (max-width: 767px) {\n .contact-bar .row {\n display: block;\n text-align: center;\n }\n}\n .contact-bar p {\n margin: 0 !important;\n}\n .contact-bar a {\n color: #06ac38;\n}\n .contact-bar a:hover {\n color: #25b74e !important;\n}\n .contact-bar h3 {\n margin:0 !important;\n color: #f4f4f4 !important;\n font-family: helvetica neue;\n}\n .contact-bar p {\n color: #f4f4f4;\n}\n .contact-bar {\n width:100%;\n background: #343434;\n padding:20px;\n}\n .contact-bar .fa {\n color:#f4f4f4;\n}\n .contact-details {\n margin-top:15px;\n}\n .contact-details p {\n text-align: center;\n font-family: helvetica neue;\n}\n .contact-bottom-box {\n text-align:center;\n padding-top:0px;\n}\n .contact-bottom-copy {\n padding:20px;\n padding-top:0;\n font-family: helvetica neue;\n}\n \n #stevie-image {\n padding-top:2em;\n}\n #rating-holder {\n padding-top:2.5em;\n}\n .zd_satisfaction_good, .zd_satisfaction_bad, .zd_rating_string {\n display: none;\n}\n 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summary::after {\n content: \"Collapse\"\n}\n\ndetails.kb-faq:not([open]) summary::after {\n content: \"Expand\"\n}\n\n/* End Articles */\n\n/* Error Page */\n\n@media (prefers-color-scheme: dark) {\n [data-color-mode=\"system\"] .rm-CustomPage {\n background: #303b42;\n }\n}\n\n[data-color-mode=\"dark\"] .rm-CustomPage {\n\tbackground: #303b42;\n}\n\n@media (prefers-color-scheme: dark) {\n [data-color-mode=\"system\"] .rm-Markdown.markdown-body p, [data-color-mode=\"system\"] li::marker {\n color: #fff;\n }\n}\n\n[data-color-mode=\"dark\"] .rm-Markdown.markdown-body p, [data-color-mode=\"dark\"] li::marker {\n color: #fff;\n}\n\n@media (prefers-color-scheme: dark) {\n [data-color-mode=\"system\"] .rm-Markdown.markdown-body a {\n\t\tcolor: #008a00;\n }\n}\n\n[data-color-mode=\"dark\"] .rm-Markdown.markdown-body a {\n color: #008a00;\n}\n\n/* End Error Page */\n\n/* END DARK MODE 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nav\n const nav = document.querySelector('nav.Header-leftADQdGVqx1wqU');\n const links = nav.querySelectorAll('a');\n\n // Define the function to add icon classes based on link text content\n function addIconClasses(link) {\n // Get the span element within the anchor\n const span = link.querySelector('span');\n \n // Get the text content of the span\n const linkText = span.textContent.trim(); // Get text content and trim any leading or trailing whitespace\n \n // Determine the icon class based on link text content\n let iconClass = '';\n switch (linkText) {\n case 'Home':\n iconClass = 'icon-landing-page-2';\n break;\n case 'Knowledge Base':\n case 'Workflow Actions':\n iconClass = 'icon-guides';\n break;\n default:\n break;\n }\n \n // Create an i element (icon tag)\n const icon = document.createElement('i');\n \n // Set the class attribute of the icon\n icon.className = iconClass;\n \n // Insert the icon before the span\n link.insertBefore(icon, span);\n }\n\n // Loop through each 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erics code\nvar customRenderFunction = function(document_type, item) {\n var out = '<a href=\"' + Swiftype.htmlEscape(item['url']) + '\" class=\"st-search-result-link\">' + item.highlight['title'] + '</a>';\n return out.concat('<h1 class=\"genre\"> meatball </h1>');\n};\n\n/* Commented this out since it was interfering with $(window).on('load'),\n specifically addEventListenerToDetails() - AVO 3/15/23\n$('input[placeholder=\"Search\"]').swiftype({\n renderFunction: customRenderFunction,\n engineKey: 'vkA2nKGB3k3u6x4XGxpN'\n});\n*/\n//\n\n$('input[placeholder=\"Search\"]').attr('placeholder', 'Search Knowledge Base');\n\n//Set the year in the Landing Page's footer\nvar date = new Date();\nvar year = date.getFullYear();\n$('#year').text(year);\n\n$(window).on('load', function() {\n // related to CATS-1648\n addEventListenerToDetails();\n \n //Fix for search bar reveal going crazy on scroll\n \n var sp = new StatusPage.page({ page : '33yy6hwxnwr3' });\n sp.summary({\n success : function(data) {\n $('.status-dot').addClass(data.status.indicator);\n }\n }); \n});\n\n/* $(document).on( 'click', '.searchbox', function() {\n \n \n if ($(this).hasClass('open')) {\n $('#hub-landing-top').removeClass('show-search');\n $(this).removeClass('open');\n $('.hub-loading-indicator').css('margin-top','150px');\n } else {\n //$('#header-top').css('height','300px');\n $('#hub-landing-top').addClass('show-search');\n $(this).addClass('open');\n $('.hub-loading-indicator').css('margin-top','250px');\n }\n \n var subHeaderHeight = $('#hub-subheader').height();\n var hubHeaderHeight = $('#header-top').height() + subHeaderHeight;\n var windowHeight = $(window).height();\n $('#hub-sidebar-parent').css('min-height', windowHeight + \"px\");\n $('#hub-container').css('min-height', windowHeight + \"px\");\n //var newHeight = hubContainerHeight - hubLandingTopHeight;\n //$('#hub-container').css('height', newHeight + \"px\");\n}); */\n\n$(window).resize( function() {\n var windowWidth = $(window).width();\n if (windowWidth < 769) {\n $('#hub-landing-top').removeClass('show-search');\n $('.searchbox').removeClass('open');\n $('.hub-loading-indicator').css('margin-top','150px');\n }\n});","stylesheet_hub2":"p, ol, ul {\n color: #414042;\n}\n\nrow p {\n color: #06ac38;\n}\n\na:hover, a:active {\n text-decoration: none !important;\n}\n\nh2.header-scroll {\n color: #555;\n}\n\ndetails {\n background: #eee;\n margin-bottom: 2rem;\n padding: .5rem 1rem;\n}\n\ndetails ol, details ul {\n margin-top: 10px !important; \n}\n\ndetails > summary {\n cursor: pointer;\n padding: .5rem 1rem;\n font-weight: bold;\n}\n\ndetails .rdmd-table {\n margin-top: 1em;\n}\n \n.mat-shadow-ani-sml-1 {\n box-shadow: 0 1px 3px rgba(0,0,0,0.12), 0 1px 2px rgba(0,0,0,0.24);\n transition: all 0.3s cubic-bezier(.25,.8,.25,1) !important;\n color: #06ac38;\n}\n.mat-shadow-ani-sml-1:hover {\n box-shadow: 0 7px 24px rgba(0,0,0,0.25), 0 5px 5px rgba(0,0,0,0.24);\n}\n@media only screen and (max-width: 767px) {\n .mat-shadow-ani-sml-1 {\n box-shadow: none;\n }\n}\n\n\n#header-top, .rm-Header, rm-Header_overlay {\n background: linear-gradient(45deg, #06ac38 0%, #2b9594 70%, #4981a7 100%) !important;\n /*background: url(\"/img/bgs/triangles.png\"), linear-gradient(45deg, #25c151 0%, #2b9594 70%, #4981a7 100%) !important;*/\n /*background: url(\"https://files.readme.io/c8079d5-header-bg.png\"), linear-gradient(45deg, #3caf55 0%, #289392 70%, #0c5c93 100%) !important;*/\n}\n\n.rm-Header-top #search-input {\n backface-visibility: hidden;\n border: 0;\n background: #FFFFFF;\n box-shadow: 0 0 0 1px #DAE2EB;\n height: 52px;\n display: -ms-flexbox;\n display: flex;\n -ms-flex-align: center;\n align-items: center;\n padding: 0 1rem 0 3rem;\n display: block;\n width: 66%;\n border-radius: 3px;\n font-size: 1.75rem !important;\n font-family: helvetica neue;\n margin: 0 auto;\n}\n\n.rm-Header-bottom-link {\n --Header-button-color: #4c555a; \n}\n\n.rm-Header-top-link {\n font-weight: 400 !important;\n color: rgba(255,255,255,.8) !important;\n border: none !important;\n}\n\n.rm-Header-top-link:hover {\n border: none;\n color: #fff !important;\n}\n\n[class^='Header-search'] {\n -webkit-box-shadow: none !important;\n box-shadow: none !important;\n}\n\n#hub-landing-top {\n margin:auto; \n padding:10px 0 20px 0;\n}\n\n.container {\n padding:60px 0;\n}\n\n.kb-header {\n display: none;\n color: #fff;\n margin-bottom: 20px; \n}\n.hub-is-home .kb-header {\n display:block;\n}\n.show-search {\n display: block !important;\n}\n#hub-landing-top h2 {\n margin-bottom: 20px;\n}\n#header-nav-left li a:hover, #header-nav-right li a:hover {\n background:none !important;\n border:none !important;\n box-shadow: none !important\n}\n\n/* Parent article's text color, when a child article is selected: CATS-1400 */\nhtml:not(.useReactApp) nav#hub-sidebar ul>li.subnav-expanded>a:not(.active) {\n color: #ffffff \n}\n\n#header-logo {\n width: 180px !important;\n margin-top: 5px !important;\n}\n#header-top, .rm-Header-top {\n text-align: center;\n font-family: helvetica neue;\n}\n\n#header-top #search-input {\n backface-visibility: hidden;\n border: 0;\n background: #FFFFFF;\n box-shadow: 0 0 0 1px #DAE2EB;\n height: 52px;\n display: -ms-flexbox;\n display: flex;\n -ms-flex-align: center;\n align-items: center;\n padding: 0 1rem 0 3rem;\n display: block;\n width: 100%;\n border-radius: 3px;\n font-size: 1.75rem;\n font-family: helvetica neue;\n margin: 0 auto;\n}\n\n.pillar {\n padding:0 30px 20px 30px;\n}\n.pillar.contact {\n padding:0 50px 20px 50px;\n border-left:1px solid #CCC;\n}\n/*.hub-is-home #hub-search {\n display:none !important;\n}\n#hub-search .searchbox {\n width: 40px;\n text-align: center;\n}\n.search-box {\n display: none;\n}\n\n#hub-search .fa.fa-search {\n left: 13px;\n}*/\n\n#hub-search .searchbox {\n width: 200px;\n}\n\n\n/*Landing Page - Home */\n.intro-pillars .fa {\n font-size:3em;\n margin-top:15px;\n}\na.box {\n display:block;\n border:1px solid #DDD;\n padding:0 15px;\n text-align: center;\n font-family: helvetica neue;\n background: #FFF;\n cursor: pointer;\n}\n.fa {\n color:#454545;\n}\n@media only screen and (max-width: 767px) {\n a.box {\n border:none;\n padding:15px;\n box-shadow:none !important;\n }\n}\n.no-padding {\n padding:0 !important;\n}\n\n/* hiding the Contact Support bar, 11/15/22 -AVO */\n.contact-bar {\n display:none;\n}\n\n.contact-bar .row {\n display: flex;\n align-items: center;\n justify-content: space-between;\n}\n\n@media only screen and (max-width: 767px) {\n .contact-bar .row {\n display: block;\n text-align: center;\n }\n}\n\n.contact-bar a {\n color: #06ac38;\n}\n\n.contact-bar a:hover {\n color: #25b74e !important;\n}\n\n.contact-bar h3 {\n margin:0 !important;\n color: #f4f4f4 !important;\n font-family: helvetica neue;\n}\n\n.contact-bar p {\n width: auto;\n margin:0 !important;\n}\n\n.contact-bar {\n width:100%;\n background: #343434;\n padding:20px;\n}\n.contact-bar .fa {\n color:#f4f4f4;\n}\n.contact-details {\n margin-top:15px;\n}\n.contact-details p {\n text-align: center;\n font-family: helvetica neue;\n}\n.contact-bottom-box {\n text-align:center;\n padding-top:0px;\n}\n.contact-bottom-copy {\n padding:20px;\n padding-top:0;\n font-family: helvetica neue;\n}\n\n.centered {\n justify-content: center; \n}\n\n#stevie-award {\n display: flex;\n justify-content: center;\n}\n\n#stevie-image {\n padding-top:2em;\n}\n\n#hub-landing-page .pd-custom-columns .row .col-sm-6 h3 {\n text-align: left;\n padding-bottom: 5px;\n border-bottom: 1px solid #ddd;\n}\n#hub-landing-page .pd-custom-columns .row .col-sm-6 ul {\n padding: 15px 0px\n}\n#hub-landing-page .pd-custom-columns .row .col-sm-6 ul li a {\n text-align: left;\n font-family: helvetica neue;\n padding: 5px 0;\n display: block;\n color: #888;\n}\n#hub-landing-page .pd-custom-columns .row .col-sm-6 ul li a:hover {\n color: #666;\n}\n#hub-landing-page .pd-custom-columns {\n padding-bottom: 40px;\n}\n#hub-landing-page .pd-custom-columns .col-sm-6 {\n padding-left:30px;\n padding-right: 30px;\n}\nnav#hub-sidebar ul a, \nsection#hub-content #content-container section.content-toc a {\n color: #417595;\n}\n\n@media only screen and (max-width:767px) {\n .pillar.contact {\n padding:0 30px 20px 30px;\n border-left:1px solid #CCC;\n }\n}\n\n\n/* Community Footer */\n.pd-footer {\n padding:50px 0;\n background-color: #343434;\n /*\n background-image: url('//files.readme.io/838a80d-low-poly.png');\n background-size: cover;\n background-position: top center;\n */\n width:100%;\n min-height:300px;\n color: #F9F9F9;\n overflow: auto;\n}\n.pd-footer-inner {\n max-width: 1127px;\n margin: auto;\n display: flex;\n justify-content: center;\n}\n.pd-footer ul {\n list-style:none;\n margin: 0;\n}\n\n.pd-footer li {\n font-size: 13px;\n font-family: helvetica neue;\n letter-spacing: 1px;\n font-weight: 200;\n}\n.pd-footer li a {\n color: #F9F9F9;\n cursor: pointer !important;\n padding: 2px 0;\n display: inline-block;\n\n}\n.pd-footer a:hover {\n color: #25c151;\n}\n\n.pd-footer .col {\n width: 18%;\n padding:0 1%;\n float: left;\n margin-bottom:15px;\n}\n\n#copyright.col {\n float: none; \n margin: 20px auto 0px auto;\n}\n\n#copyright.col p {\n color: #F9F9F9;\n font-size: 0.8em;\n width: max-content;\n}\n\n.pd-footer .col h3.footer-header { \n font-weight: 400;\n font-family: helvetica neue;\n border-bottom: 2px solid #FFF;\n padding-bottom:10px;\n margin-bottom:20px;\n}\n.pd-footer ul {\n padding: 0; \n}\n\n.footer-logo-wrapper {\n padding: 20px 20px 0 20px;\n text-align: center;\n}\n.footer-logo-wrapper img {\n width: 60%;\n max-width:250px;\n margin-left: 10px;\n}\n\n.status-dot {\n border-radius:99px;\n display:inline-block;\n width:8px;\n height:8px;\n margin-right:5px;\n}\n.status-dot.critical {\n background-color:#e74c3c;\n}\n.status-dot.major {\n background-color:#e67e22;\n}\n.status-dot.minor {\n background-color:#f1c40f;\n}\n.status-dot.none {\n background-color:#25c151;\n}\n\n@media only screen and (max-width: 60.043em) {\n .footer-logo-wrapper, .footer-logo-holder {\n display: none;\n }\n .pd-footer .col {\n width: 48%;\n padding:0 1%;\n }\n}\n\n@media only screen and (max-width: 40.043em) {\n .pd-footer .col {\n width: 90%;\n clear: both;\n padding:0 5%;\n }\n}\n\n/*Swiftype Autocomplete Box */\n.autocomplete {\n width: 100%;\n background-color: #fff;\n padding: 20px;\n border: 1px solid #eee;\n border-radius: 5px;\n box-shadow: 0 1px 10px rgba(0, 0, 0, 0.1); \n}\ninput#search-input:focus { \n outline-color: #25c151 !important;\n}\n.autocomplete .grid-result-column {\n display: inline-block;\n float: left;\n width: 31%;\n margin:10px 1% 30px 1%;\n height: 200px; \n}\n/*.autocomplete .grid-result-column:nth-of-type(3) {\n margin-right: 0; \n}*/\n.autocomplete .grid-result-column h3 {\n font-size: 13px;\n text-transform: uppercase;\n font-weight: bold;\n color: #646464;\n letter-spacing: 0.04rem;\n border-bottom: 1px solid #E9EDF2;\n padding-bottom: 10px;\n margin-bottom: 10px; \n}\n.autocomplete .result {\n display: block;\n padding: 5px 0;\n position: relative;\n font-size: 14px;\n color: #536170;\n font-weight: 400;\n overflow: hidden; \n height: 33px;\n line-height:33px\n}\n.autocomplete .result.active {\n color: #31bf57; \n}\n.autocomplete .result:first-child {\n padding-top: 0; \n}\n.autocomplete .result:last-child {\n border-bottom: 0; \n}\n.autocomplete .result:hover .result-title {\n color: #31bf57; \n}\n.autocomplete .result em {\n font-style: normal;\n font-weight: bold; \n}\n@media only screen and (max-width: 40.043em) {\n .autocomplete .grid-result-column {\n width:98%;\n height:auto;\n }\n}\n\n.hub-loading-indicator {\n margin: 0;\n}\n\n/* Article Style */\n\n.heading-1 {\n padding-bottom: 0.2em;\n color: #2e2d2e;\n border-bottom: 1px solid #EBEBEB;\n}\n \n.heading {\n margin-bottom: 0.4em !important;\n margin-top: 1.4em !important;\n}\n\n.callout-icon {\n margin: 0 !important;\n padding-right: 0.5em;\n}\n\n.callout-heading, .callout-heading p {\n font-size: 1.0em !important;\n}\n\n.content-body a, .callout a {\n color: #008a00 !important;\n}\n\n.callout h3 p {\n font-size: var(--markdown-title-size, 1em) !important;\n margin-left: 30px !important;\n padding-top: 1px !important;\n}\n\n.callout p {\n margin-bottom: 15px !important;\n}\n\n.callout_info .callout-heading p {\n color: #00748e !important;\n}\n\n.callout_success .callout-heading p {\n color: #008500 !important;\n}\n\n.callout_warn .callout-heading p {\n color: #9e6700 !important;\n}\n\n.callout_error .callout-heading p {\n color: #d33933 !important;\n}\n\n.callout ul li, .callout ol li, blockquote p, blockquote li, blockquote li a {\n font-size: var(--markdown-font-size,14px) !important;\n}\n\n.excerpt p {\n font-size: var(--markdown-font-size,14px) !important;\n}\n\n.expandCollapseAll {\n color: #007e00; \n cursor: pointer;\n padding: 10px;\n border: none;\n background-color: #EEEEEE;\n transition: 0.3s;\n}\n\n.expandCollapseAll:active {\n background-color: #FAFAFA;\n}\n\n/* Jeli badges */\n\n .badge {\n color: #ffffff !important;\n background-color: #25c151 !important;\n border: none;\n text-align: center;\n}\n\n/* <details> accordions */\ndiv.markdown-body details {\n margin-bottom:0px !important;\n}\n \ndetails{\n margin-bottom: 0px !important;\n margin-top: 0px !important\n background-color: transparent;\n border-bottom: 1px solid #EBEBEB;\n padding-bottom: 1em;\n padding-top: 1em;\n box-sizing: inherit;\n margin-bottom: 1em;\n color: #414042;\n padding: .5em 2em .5em 2em;\n display: block;\n transition: .5s;\n border-bottom: 1px solid var(--markdown-edge,#dfe2e5);\n margin-bottom: 0px !important;\n margin-top: 0px !important;\n padding-top: 1em;\n padding-bottom: 1em;\n}\n \ndetails[open] {\n background: #fafafa;\n}\n\ndetails[open] p:first-of-type {\n margin-top: 1em !important; \n}\n\ndetails hr {\n border-bottom:none !important\n}\n \nsummary {\n -webkit-font-smoothing: antialiased;\n text-rendering: optimizeLegibility;\n 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\"&amp;\").replace(/\"/g, \"&quot;\").replace(/'/g, \"&#39;\").replace(/</g, \"&lt;\").replace(/>/g, \"&gt;\")\n }, d.fn.swiftype = function (c)\n {\n c = d.extend(\n {}, d.fn.swiftype.defaults, c);\n return this.each(function ()\n {\n var s = d(this),\n n = d.meta ? d.extend(\n {}, c, s.data()) : c;\n s.attr(\"autocomplete\", \"off\"), s.data(\"swiftype-config-autocomplete\", n), s.submitted = !1, s.cacheA = new y(10), s.cacheB = new y(10), s.cacheC = new y(10), s.cacheD = new y(10), s.currentRequest = !1;\n\n var e = n.dropdownStylesFunction(s),\n t = d('<div class=\"' + n.widgetContainerClass + '\" />'),\n i = d(\"<div />\").addClass(n.suggestionListClass).appendTo(t).css(e).hide();\n t.appendTo(n.autocompleteContainingElement);\n var o, r = d(\"<\" + n.suggestionListType + \" />\").appendTo(i);\n s.data(\"swiftype-list\", r), s.showList = function ()\n {\n !1 === h(n.disableAutocomplete) && i.show()\n }, s.hideList = function (e)\n {\n e ? i.hide() : setTimeout(function ()\n {\n 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Acknowledging an incident halts the escalation process. Once an incident has been acknowledged, no more notifications will be sent until the incident ack timeout is reached. If the incident ack timeout is reached then the incident will go from the acknowledged state back to the triggered state."},{"_id":"673cd63c5dd6270036454e1a","term":"Admin","definition":"Admin users can: Add new users, Delete users, Edit a user's profile/password, Add/edit/delete on-call schedules, Add/edit/delete escalation policies, Add/edit/delete services, Create/delete REST API keys.\nAdmins cannot change or delete the Account Owner and do not have access to billing information."},{"_id":"673cd70f8ddfba004d8138db","term":"auto-escalation","definition":"Auto-escalation occurs when an incident is not acknowledged by the on-call user within the time specified in an escalation policy's settings. When this occurs, the incident escalates to the on-call user at the next level of the escalation policy. 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You can also view a quick count of how many incidents have been triggered, how many acknowledged incidents are currently open, and access a more detailed list of total resolved, acknowledged, and open incidents."},{"_id":"673cd7b9d466d1001070f25d","term":"email filters","definition":"Email filters are used to configure email integrations to filter out certain emails from triggering incidents. Regex filters are configured to set conditions for when an email should trigger an incident and when it should not. You can set the regex filters to filter emails by email subject, by the body of the email, and/or the from address. 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