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Join Product Managers Jacky Leybman and Michael Wettick to see it all in action!<\/em><\/p>\t<\/li>\t<li>February 27:\u00a0<strong>Security Incident Management<\/strong><br \/><em>Cyber attacks can harm businesses operations, diminish brand reputation, and decrease revenue making a robust security strategy essential. PagerDuty Operations Cloud leverages the power of AI and automation to respond, automate, and remediate security incidents ensuring cyber resiliency.<\/em><br \/>\t\u00a0<\/li>\t<li>March 20:\u00a0<strong>Zero Trust Security +\u00a0Security IM<\/strong><br \/><em>The shift to zero trust security requires a model that is identity-based, centrally managed, widely encrypted, and always authenticated and authorized. \u00a0PagerDuty\u2019s enables users to automate, orchestrate, and accelerate issue resolution with best practice security guardrails, reducing human error and saving time.<\/em><br \/>\t\u00a0<\/li>\t<li>April 24:\u00a0<strong>Identifying Weakness to Improve Resilience<\/strong><br \/><em>How do you proactively identify weaknesses before they lead to costly incidents? Find out how PagerDuty empowers teams to uncover vulnerabilities, streamline incident response, and enhance operational performance to build more resilient systems.<\/em><\/li><\/ul><p><em>Monthly, every 3rd Thursday -\u00a0\u00a0 8am PST | 11am EST | 4pm GMT<\/em><br \/><br \/>Don\u2019t miss out \u2014\u00a0<a href=\"https:\/\/www.pagerduty.com\/resources\/webinar-series\/demo-roundups\/\" rel=\"noopener noreferrer\"><strong>save your virtual seat<\/strong><\/a><strong>\u00a0<\/strong>now.<\/p><p>Missed previous live sessions in the series?\u00a0<a href=\"https:\/\/www.pagerduty.com\/resources\/?type=webinar\" rel=\"noopener noreferrer\"><strong>Watch on-demand.<\/strong><\/a><\/p>","id":540,"featuredImage":"https:\/\/uploads-us-west-2.insided.com\/pagerduty-en\/attachment\/ac666032-769f-4f8f-afa2-decb2d02b970_thumb.png","label":"","replyCount":0,"views":42,"post":{"id":1186,"author":{"id":3940,"url":"\/members\/xamici-3940","name":"xamici","avatar":"https:\/\/uploads-us-west-2.insided.com\/pagerduty-en\/icon\/200x200\/e34bc4df-1738-4075-ab7f-9d399178b09a.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Community Manager"},"userLevel":2,"badges":[{"title":"First Responder","url":"https:\/\/uploads-us-west-2.insided.com\/pagerduty-en\/attachment\/e66ca703-8034-4b84-be6a-0e05483b098c_thumb.png"}],"isBanned":false},"content":"<p>Kickstart 2025 transforming your digital operations with the\u00a0<strong><a href=\"https:\/\/www.pagerduty.com\/resources\/webinar-series\/demo-roundups\/\">Demo Roundups!<\/a>\u00a0<\/strong>webinar series. Deepen your knowledge in the PagerDuty Operations Cloud and see how it can work for you.<br \/><br \/>Each 1-hour session presents a hands-on demo that showcases PagerDuty\u2019s capabilities in real-time followed by Q&amp;A.<br \/><br \/><strong><a href=\"https:\/\/www.pagerduty.com\/resources\/webinar-series\/demo-roundups\/\">Register today<\/a><\/strong>\u00a0\u00a0for all upcoming episodes:\u00a0<\/p><ul><li>January 30: <strong>Chat-First Incident Management<\/strong>\t<p><em>Integrated with robust automated workflows and genAI-enhanced insights, PagerDuty's new chat experience enables end-to-end incident management with guided remediation directly from where responders work. Join Product Managers Jacky Leybman and Michael Wettick to see it all in action!<\/em><\/p>\t<\/li>\t<li>February 27:\u00a0<strong>Security Incident Management<\/strong><br \/><em>Cyber attacks can harm businesses operations, diminish brand reputation, and decrease revenue making a robust security strategy essential. PagerDuty Operations Cloud leverages the power of AI and automation to respond, automate, and remediate security incidents ensuring cyber resiliency.<\/em><br \/>\t\u00a0<\/li>\t<li>March 20:\u00a0<strong>Zero Trust Security +\u00a0Security IM<\/strong><br \/><em>The shift to zero trust security requires a model that is identity-based, centrally managed, widely encrypted, and always authenticated and authorized. \u00a0PagerDuty\u2019s enables users to automate, orchestrate, and accelerate issue resolution with best practice security guardrails, reducing human error and saving time.<\/em><br \/>\t\u00a0<\/li>\t<li>April 24:\u00a0<strong>Identifying Weakness to Improve Resilience<\/strong><br \/><em>How do you proactively identify weaknesses before they lead to costly incidents? Find out how PagerDuty empowers teams to uncover vulnerabilities, streamline incident response, and enhance operational performance to build more resilient systems.<\/em><\/li><\/ul><p><em>Monthly, every 3rd Thursday -\u00a0\u00a0 8am PST | 11am EST | 4pm GMT<\/em><br \/><br \/>Don\u2019t miss out \u2014\u00a0<a href=\"https:\/\/www.pagerduty.com\/resources\/webinar-series\/demo-roundups\/\" rel=\"noopener noreferrer\"><strong>save your virtual seat<\/strong><\/a><strong>\u00a0<\/strong>now.<\/p><p>Missed previous live sessions in the series?\u00a0<a href=\"https:\/\/www.pagerduty.com\/resources\/?type=webinar\" rel=\"noopener noreferrer\"><strong>Watch on-demand.<\/strong><\/a><\/p>","url":"\/announcements-6\/save-your-virtual-seat-demo-roundups-webinar-series-540?postid=1186#post1186","creationDate":"2025-01-21T14:53:56+0000","relativeCreationDate":"1 month ago"},"contentType":"article","type":0,"likes":2,"hasCurrentUserLiked":false,"hasBestAnswer":false},"config":{"selectedTopic":{"url":"https:\/\/community.pagerduty.com\/announcements-6\/save-your-virtual-seat-demo-roundups-webinar-series-540","title":"Save Your Virtual Seat: Demo Roundups! 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Join Product Managers Jacky Leybman and Michael Wettick to see it all in action!<\/em><\/p>\t<\/li>\t<li>February 27:\u00a0<strong>Security Incident Management<\/strong><br \/><em>Cyber attacks can harm businesses operations, diminish brand reputation, and decrease revenue making a robust security strategy essential. PagerDuty Operations Cloud leverages the power of AI and automation to respond, automate, and remediate security incidents ensuring cyber resiliency.<\/em><br \/>\t\u00a0<\/li>\t<li>March 20:\u00a0<strong>Zero Trust Security +\u00a0Security IM<\/strong><br \/><em>The shift to zero trust security requires a model that is identity-based, centrally managed, widely encrypted, and always authenticated and authorized. \u00a0PagerDuty\u2019s enables users to automate, orchestrate, and accelerate issue resolution with best practice security guardrails, reducing human error and saving time.<\/em><br \/>\t\u00a0<\/li>\t<li>April 24:\u00a0<strong>Identifying Weakness to Improve Resilience<\/strong><br \/><em>How do you proactively identify weaknesses before they lead to costly incidents? Find out how PagerDuty empowers teams to uncover vulnerabilities, streamline incident response, and enhance operational performance to build more resilient systems.<\/em><\/li><\/ul><p><em>Monthly, every 3rd Thursday -\u00a0\u00a0 8am PST | 11am EST | 4pm GMT<\/em><br \/><br \/>Don\u2019t miss out \u2014\u00a0<a href=\"https:\/\/www.pagerduty.com\/resources\/webinar-series\/demo-roundups\/\" rel=\"noopener noreferrer\"><strong>save your virtual seat<\/strong><\/a><strong>\u00a0<\/strong>now.<\/p><p>Missed previous live sessions in the series?\u00a0<a href=\"https:\/\/www.pagerduty.com\/resources\/?type=webinar\" rel=\"noopener noreferrer\"><strong>Watch on-demand.<\/strong><\/a><\/p>","id":540,"featuredImage":"https:\/\/uploads-us-west-2.insided.com\/pagerduty-en\/attachment\/ac666032-769f-4f8f-afa2-decb2d02b970_thumb.png","label":"","replyCount":0,"views":42,"post":{"id":1186,"author":{"id":3940,"url":"\/members\/xamici-3940","name":"xamici","avatar":"https:\/\/uploads-us-west-2.insided.com\/pagerduty-en\/icon\/200x200\/e34bc4df-1738-4075-ab7f-9d399178b09a.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Community Manager"},"userLevel":2,"badges":[{"title":"First Responder","url":"https:\/\/uploads-us-west-2.insided.com\/pagerduty-en\/attachment\/e66ca703-8034-4b84-be6a-0e05483b098c_thumb.png"}],"isBanned":false},"content":"<p>Kickstart 2025 transforming your digital operations with the\u00a0<strong><a href=\"https:\/\/www.pagerduty.com\/resources\/webinar-series\/demo-roundups\/\">Demo Roundups!<\/a>\u00a0<\/strong>webinar series. Deepen your knowledge in the PagerDuty Operations Cloud and see how it can work for you.<br \/><br \/>Each 1-hour session presents a hands-on demo that showcases PagerDuty\u2019s capabilities in real-time followed by Q&amp;A.<br \/><br \/><strong><a href=\"https:\/\/www.pagerduty.com\/resources\/webinar-series\/demo-roundups\/\">Register today<\/a><\/strong>\u00a0\u00a0for all upcoming episodes:\u00a0<\/p><ul><li>January 30: <strong>Chat-First Incident Management<\/strong>\t<p><em>Integrated with robust automated workflows and genAI-enhanced insights, PagerDuty's new chat experience enables end-to-end incident management with guided remediation directly from where responders work. Join Product Managers Jacky Leybman and Michael Wettick to see it all in action!<\/em><\/p>\t<\/li>\t<li>February 27:\u00a0<strong>Security Incident Management<\/strong><br \/><em>Cyber attacks can harm businesses operations, diminish brand reputation, and decrease revenue making a robust security strategy essential. PagerDuty Operations Cloud leverages the power of AI and automation to respond, automate, and remediate security incidents ensuring cyber resiliency.<\/em><br \/>\t\u00a0<\/li>\t<li>March 20:\u00a0<strong>Zero Trust Security +\u00a0Security IM<\/strong><br \/><em>The shift to zero trust security requires a model that is identity-based, centrally managed, widely encrypted, and always authenticated and authorized. \u00a0PagerDuty\u2019s enables users to automate, orchestrate, and accelerate issue resolution with best practice security guardrails, reducing human error and saving time.<\/em><br \/>\t\u00a0<\/li>\t<li>April 24:\u00a0<strong>Identifying Weakness to Improve Resilience<\/strong><br \/><em>How do you proactively identify weaknesses before they lead to costly incidents? Find out how PagerDuty empowers teams to uncover vulnerabilities, streamline incident response, and enhance operational performance to build more resilient systems.<\/em><\/li><\/ul><p><em>Monthly, every 3rd Thursday -\u00a0\u00a0 8am PST | 11am EST | 4pm GMT<\/em><br \/><br \/>Don\u2019t miss out \u2014\u00a0<a href=\"https:\/\/www.pagerduty.com\/resources\/webinar-series\/demo-roundups\/\" rel=\"noopener noreferrer\"><strong>save your virtual seat<\/strong><\/a><strong>\u00a0<\/strong>now.<\/p><p>Missed previous live sessions in the series?\u00a0<a href=\"https:\/\/www.pagerduty.com\/resources\/?type=webinar\" rel=\"noopener noreferrer\"><strong>Watch on-demand.<\/strong><\/a><\/p>","url":"\/announcements-6\/save-your-virtual-seat-demo-roundups-webinar-series-540?postid=1186#post1186","creationDate":"2025-01-21T14:53:56+0000","relativeCreationDate":"1 month ago"},"contentType":"article","type":0,"likes":2,"hasCurrentUserLiked":false,"hasBestAnswer":false},"textColor":"#082b56","backgroundColor":"#ffe664","backgroundColorDisplay":"solid_color","enablePicker":false,"hideSpacingWithUpperWidget":true,"paddingToTopAndBottom":false,"activeSection":"Style"},"phrases":{"Forum":{"{n} year|{n} years":"{n} year|{n} years","{n} month|{n} months":"{n} month|{n} months","{n} day|{n} days":"{n} day|{n} days","{n} hour|{n} hours":"{n} hour|{n} hours","{n} minute|{n} minutes":"{n} minute|{n} minutes","just":"just now","{plural} ago":"{plural} ago"}}}"><section class="topic_banner qa-topic_banner-container homepage-widget-wrapper homepage-widget-wrapper--no-spacing" style="background-color: #ffe664;"><div class="sitewidth"><div class="col"><div class="topic-banner_wrapper featuredBanner"><a class="banner-notification_url" aria-labelledby="banner-data" href="https://community.pagerduty.com/announcements-6/save-your-virtual-seat-demo-roundups-webinar-series-540"></a><div id="banner-data" class="box banner-notification notification notification_custom"><div class="box__content box__pad"><p class="notification-title"><span style="color: #082b56;" class="notification-link">Save Your Virtual Seat: Demo Roundups! 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quicklink__box card-widget-wrapper quicklink-image" style="--cards-per-row: 4"><a href="https://community.pagerduty.com/ask-a-product-question-2" class="quicklink__url" tabIndex="0" target="_blank"><figure class><div role="img" aria-label class="lazy quicklink__hero" data-src="https://uploads-us-west-2.insided.com/pagerduty-en/attachment/c437ebff-8efd-4113-baad-28e1045d5d68_thumb.png" style="background-image: https://uploads-us-west-2.insided.com/pagerduty-en/attachment/c437ebff-8efd-4113-baad-28e1045d5d68_thumb.png"> </div></figure><div class="quicklink__title"><header><h3 class="h3 card-widget-title">Ask a product question</h3></header><p class="text--meta card-widget-text">Ask questions and find answers about PagerDuty</p></div></a></article><article class="featured-topic quicklink__box card-widget-wrapper quicklink-image" style="--cards-per-row: 4"><a href="https://community.pagerduty.com/introductions-5" class="quicklink__url" tabIndex="0" target="_blank"><figure class><div role="img" aria-label class="lazy quicklink__hero" data-src="https://uploads-us-west-2.insided.com/pagerduty-en/attachment/c8d31cd6-8ba5-41a3-9438-6c3b90f61a98_thumb.png" style="background-image: https://uploads-us-west-2.insided.com/pagerduty-en/attachment/c8d31cd6-8ba5-41a3-9438-6c3b90f61a98_thumb.png"> </div></figure><div class="quicklink__title"><header><h3 class="h3 card-widget-title">Introductions</h3></header><p class="text--meta card-widget-text">Say hello to the community and start making connections</p></div></a></article><article class="featured-topic quicklink__box card-widget-wrapper quicklink-image" style="--cards-per-row: 4"><a href="https://community.pagerduty.com/news-announcements-6" class="quicklink__url" tabIndex="0" target="_blank"><figure class><div role="img" aria-label class="lazy quicklink__hero" data-src="https://uploads-us-west-2.insided.com/pagerduty-en/attachment/48f8a18b-8573-4399-b950-c3bf83cfee08_thumb.png" style="background-image: https://uploads-us-west-2.insided.com/pagerduty-en/attachment/48f8a18b-8573-4399-b950-c3bf83cfee08_thumb.png"> </div></figure><div class="quicklink__title"><header><h3 class="h3 card-widget-title">Announcements</h3></header><p class="text--meta card-widget-text">Keep up with all things community and PagerDuty</p></div></a></article><article class="featured-topic quicklink__box card-widget-wrapper quicklink-image" style="--cards-per-row: 4"><a href="https://community.pagerduty.com/ops-lol-17" class="quicklink__url" tabIndex="0" target="_blank"><figure class><div role="img" aria-label class="lazy quicklink__hero" data-src="https://uploads-us-west-2.insided.com/pagerduty-en/attachment/375869ba-928c-4a13-98c8-c09dd39100e3_thumb.png" style="background-image: https://uploads-us-west-2.insided.com/pagerduty-en/attachment/375869ba-928c-4a13-98c8-c09dd39100e3_thumb.png"> </div></figure><div class="quicklink__title"><header><h3 class="h3 card-widget-title">Ops.lol</h3></header><p class="text--meta card-widget-text">Share tech-related jokes, memes, and funny stories</p></div></a></article></div></div></div></section></div> </div> </div> <div class="widget-container widget-container--featured_topics widget-container--index-7" data-idx="7"> <div class="widget-placeholder"> <div data-preact="destination/modules/Navigation/widget-featured-topics/index.sync" class="" data-props="{"config":{"topics":[{"id":556,"type":"article"}],"firstTopicsNumber":1,"buttonLabel":"","buttonURL":"","title":"Spotlight","subtitle":"","backgroundColor":"#e5f2e9","backgroundColorDisplay":"solid_color","enablePicker":false,"selectedCardsPerRow":3,"hideSpacingWithUpperWidget":true,"paddingToTopAndBottom":true,"activeSection":"Content","titleColorDisplay":"solid_color","selectedMobileLayout":"horizontallyScrollable"},"featuredTopics":[{"url":"https:\/\/community.pagerduty.com\/announcements-6\/rundeck-by-pagerduty-meetups-pick-your-chapter-556","title":"Rundeck by PagerDuty Meetups: Pick your Chapter! \ud83d\uddfa\ufe0f","description":"<p>Want to learn more about automation with <a href=\"https:\/\/www.rundeck.com\/\">Rundeck<\/a>? Pick your local chapter and join us at a next\u00a0<a href=\"https:\/\/www.pagerduty.com\/resources\/virtual-event\/rundeck-meetup-2025\/\" rel=\"noopener noreferrer\">Rundeck by PagerDuty Meetup<\/a>, informal 1-hour virtual events where folks who work and build with <a href=\"https:\/\/www.rundeck.com\/\">Rundeck by PagerDuty<\/a> open-source software get together to share automation stories and use cases.<\/p><p>\u00a0<\/p><section class=\"callout callout-green\"><div><div><div><div><div><div><div><div><div><p>Pick your chapter and\u00a0<strong><a href=\"https:\/\/www.pagerduty.com\/resources\/virtual-event\/rundeck-meetup-2025\/?utm_campaign=reduce-cost_rundeck-meetups-fy26-q1&amp;utm_medium=email&amp;utm_source=outreach\" rel=\"noopener noreferrer\">register today!<\/a><\/strong><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><p>\u00a0<\/p><h3>[Asia-Pacific] \ud83d\uddd3\ufe0f Thursday, February 27: 3pm Australia\/Sydney<br \/>\u00a0<\/h3><h2>\ud83c\udfa4 Automating with Rundeck for Smarter Operations<\/h2><p><strong>Jade Chen<\/strong>, Associate DevOps Engineer at MYOB, shares how Rundeck by PagerDuty is a powerful ally for enhancing team\u2019s efficiency and improving customer service through automation features and remote API calls.<\/p><p>\u00a0<\/p><h2>\ud83c\udfa4 Self-Service Automation with Rundeck<\/h2><p><strong>Himanshu Singh<\/strong>, Solutions Consultant at PagerDuty, shares insights and updates on the latest product features and roadmaps as well as tips on taking advantage of creative approaches to maximise self-service automation with Rundeck.<\/p><hr \/><h3><br \/>[EMEA] \ud83d\uddd3\ufe0f Wednesday, March 12: 1pm GMT<\/h3><h2><br \/>\ud83c\udfa4 CERN Orchestrates\u00a0with Rundeck<\/h2><p>Andrzej Nowicki, Database Engineer at CERN, the European Organization for Nuclear Research, and Isidro Javier Garc\u00eda Fern\u00e1ndez,\u00a0Mathematician and Computer Scientist, present\u00a0Isidro\u2019s\u00a0project as part of the\u00a02024 CERN OpenLab Summer Student program. Creating jobs on Rundeck OSS, Andrzej and\u00a0Isidro show\u00a0how they automated Oracle configuration discrepancy detection, enhancing the reliability of database operations at CERN to improve the overall stability and performance of the Oracle database systems.<\/p><h2>\u00a0<\/h2><h2>\ud83c\udfa4 Rundeck Self-Service Automation<\/h2><p>Justyn Roberts, Senior Solutions Consultant at PagerDuty, explores\u00a0how Rundeck enables self-service automation and shares best practices for integrating Rundeck into existing platforms.<\/p><hr \/><h3><br \/>[North America] \ud83d\uddd3\ufe0f Thursday, March 13: 9am PDT | 12pm EDT<\/h3><p><em>More details soon<\/em><\/p><h2><br \/>Why attend?<br \/>\u00a0<\/h2><p>\u2022 Connect with fellow Rundeck by PagerDuty enthusiasts and power users in an informal, collaborative setting<\/p><p>\u2022 Learn practical automation tips, best practices, and get to know new features directly from the Rundeck by PagerDuty team<\/p><p>\u2022 Get your questions answered by the Rundeck by PagerDuty team and the community while discovering creative ways\u00a0to use the OSS runbook automation platform<br \/>\u00a0<\/p><section class=\"callout callout-blue\"><div><div><div><div><div><div><div><div><div><p>You can check out previous editions in the <a href=\"https:\/\/github.com\/rundeck\/rundeck-meetups\">Rundeck by PagerDuty Meetups GitHub repo<\/a>.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"callout callout-yellow\"><div><div><div><div><div><div><p><strong>Speak at a meetup: <\/strong>If you\u2019ve got some cool insights, epic stories, or game-changing tips about your experience with Rundeck by PagerDuty open-source, we\u2019d love to hear from you! Visit\u00a0<a href=\"https:\/\/github.com\/rundeck\/rundeck-meetups\">https:\/\/github.com\/rundeck\/rundeck-meetups<\/a>\u00a0or reach out to us\u00a0at <a href=\"mailto:community-team@pagerduty.com\">community-team@pagerduty.com<\/a>,<\/p><p><strong>PagerDuty Youtube Channel: <\/strong>All meetups are recorded and uploaded to the <a href=\"https:\/\/www.youtube.com\/playlist?list=PLW0xKyjystaOwwYODuuvKdte7STOpU6jt\">Community Playlist<\/a> within a few days of the event.\u00a0<a href=\"https:\/\/www.youtube.com\/@Pagerduty\">Subscribe here to stay up to date!\u00a0<\/a><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section><p>\u00a0<\/p>","id":556,"featuredImage":"https:\/\/uploads-us-west-2.insided.com\/pagerduty-en\/attachment\/97667ce7-3b1e-47c5-a3dd-d92248055057_thumb.png","label":"","replyCount":0,"views":25,"post":{"id":1232,"author":{"id":3940,"url":"\/members\/xamici-3940","name":"xamici","avatar":"https:\/\/uploads-us-west-2.insided.com\/pagerduty-en\/icon\/200x200\/e34bc4df-1738-4075-ab7f-9d399178b09a.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Community Manager"},"userLevel":2,"badges":[{"title":"First Responder","url":"https:\/\/uploads-us-west-2.insided.com\/pagerduty-en\/attachment\/e66ca703-8034-4b84-be6a-0e05483b098c_thumb.png"}],"isBanned":false},"content":"<p>Want to learn more about automation with <a href=\"https:\/\/www.rundeck.com\/\">Rundeck<\/a>? Pick your local chapter and join us at a next\u00a0<a href=\"https:\/\/www.pagerduty.com\/resources\/virtual-event\/rundeck-meetup-2025\/\" rel=\"noopener noreferrer\">Rundeck by PagerDuty Meetup<\/a>, informal 1-hour virtual events where folks who work and build with <a href=\"https:\/\/www.rundeck.com\/\">Rundeck by PagerDuty<\/a> open-source software get together to share automation stories and use cases.<\/p><p>\u00a0<\/p><section class=\"callout callout-green\"><div><div><div><div><div><div><div><div><div><p>Pick your chapter and\u00a0<strong><a href=\"https:\/\/www.pagerduty.com\/resources\/virtual-event\/rundeck-meetup-2025\/?utm_campaign=reduce-cost_rundeck-meetups-fy26-q1&amp;utm_medium=email&amp;utm_source=outreach\" rel=\"noopener noreferrer\">register today!<\/a><\/strong><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><p>\u00a0<\/p><h3>[Asia-Pacific] \ud83d\uddd3\ufe0f Thursday, February 27: 3pm Australia\/Sydney<br \/>\u00a0<\/h3><h2>\ud83c\udfa4 Automating with Rundeck for Smarter Operations<\/h2><p><strong>Jade Chen<\/strong>, Associate DevOps Engineer at MYOB, shares how Rundeck by PagerDuty is a powerful ally for enhancing team\u2019s efficiency and improving customer service through automation features and remote API calls.<\/p><p>\u00a0<\/p><h2>\ud83c\udfa4 Self-Service Automation with Rundeck<\/h2><p><strong>Himanshu Singh<\/strong>, Solutions Consultant at PagerDuty, shares insights and updates on the latest product features and roadmaps as well as tips on taking advantage of creative approaches to maximise self-service automation with Rundeck.<\/p><hr \/><h3><br \/>[EMEA] \ud83d\uddd3\ufe0f Wednesday, March 12: 1pm GMT<\/h3><h2><br \/>\ud83c\udfa4 CERN Orchestrates\u00a0with Rundeck<\/h2><p>Andrzej Nowicki, Database Engineer at CERN, the European Organization for Nuclear Research, and Isidro Javier Garc\u00eda Fern\u00e1ndez,\u00a0Mathematician and Computer Scientist, present\u00a0Isidro\u2019s\u00a0project as part of the\u00a02024 CERN OpenLab Summer Student program. Creating jobs on Rundeck OSS, Andrzej and\u00a0Isidro show\u00a0how they automated Oracle configuration discrepancy detection, enhancing the reliability of database operations at CERN to improve the overall stability and performance of the Oracle database systems.<\/p><h2>\u00a0<\/h2><h2>\ud83c\udfa4 Rundeck Self-Service Automation<\/h2><p>Justyn Roberts, Senior Solutions Consultant at PagerDuty, explores\u00a0how Rundeck enables self-service automation and shares best practices for integrating Rundeck into existing platforms.<\/p><hr \/><h3><br \/>[North America] \ud83d\uddd3\ufe0f Thursday, March 13: 9am PDT | 12pm EDT<\/h3><p><em>More details soon<\/em><\/p><h2><br \/>Why attend?<br \/>\u00a0<\/h2><p>\u2022 Connect with fellow Rundeck by PagerDuty enthusiasts and power users in an informal, collaborative setting<\/p><p>\u2022 Learn practical automation tips, best practices, and get to know new features directly from the Rundeck by PagerDuty team<\/p><p>\u2022 Get your questions answered by the Rundeck by PagerDuty team and the community while discovering creative ways\u00a0to use the OSS runbook automation platform<br \/>\u00a0<\/p><section class=\"callout callout-blue\"><div><div><div><div><div><div><div><div><div><p>You can check out previous editions in the <a href=\"https:\/\/github.com\/rundeck\/rundeck-meetups\">Rundeck by PagerDuty Meetups GitHub repo<\/a>.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"callout callout-yellow\"><div><div><div><div><div><div><p><strong>Speak at a meetup: <\/strong>If you\u2019ve got some cool insights, epic stories, or game-changing tips about your experience with Rundeck by PagerDuty open-source, we\u2019d love to hear from you! Visit\u00a0<a href=\"https:\/\/github.com\/rundeck\/rundeck-meetups\">https:\/\/github.com\/rundeck\/rundeck-meetups<\/a>\u00a0or reach out to us\u00a0at <a href=\"mailto:community-team@pagerduty.com\">community-team@pagerduty.com<\/a>,<\/p><p><strong>PagerDuty Youtube Channel: <\/strong>All meetups are recorded and uploaded to the <a href=\"https:\/\/www.youtube.com\/playlist?list=PLW0xKyjystaOwwYODuuvKdte7STOpU6jt\">Community Playlist<\/a> within a few days of the event.\u00a0<a href=\"https:\/\/www.youtube.com\/@Pagerduty\">Subscribe here to stay up to date!\u00a0<\/a><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section><p>\u00a0<\/p>","url":"\/announcements-6\/rundeck-by-pagerduty-meetups-pick-your-chapter-556?postid=1232#post1232","creationDate":"2025-02-10T14:12:41+0000","relativeCreationDate":"12 days 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How to disable Viber call notifications?<\/p>","categoryName":"Ask a product question","categoryId":"2","contentType":"question","featuredImage":"","likes":0,"views":31,"votes":0,"replyCount":3,"publishedAt":"2025-02-12T12:29:44+00:00","lastActivityAt":"2025-02-21T17:30:13+00:00","lastContributor":{"id":"3951","username":"mwalls","avatar":"https:\/\/uploads-us-west-2.insided.com\/pagerduty-en\/icon\/200x200\/59393594-b231-4792-acae-18cf5ba02452.png"},"lastPostId":132,"author":{"id":"4203","username":"haykminasyan","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"1 day ago","lastReplyPublicId":"1249"},{"categoryUrl":"https:\/\/community.pagerduty.com\/ask-a-product-question-2","topicUrl":{"destination":"https:\/\/community.pagerduty.com\/ask-a-product-question-2\/automate-pagerduty-incident-bridge-updates-559"},"id":"76","publicId":"559","title":"Automate PagerDuty incident bridge updates","content":"<p>How to automate sending incident updates to a bridge chat. Specifically, I want to run a command on an incident bridge that sends all status updates, notes, and actions taken on the incident to a Microsoft Teams bridge chat. I want this automation to apply to all incident bridges.<\/p>","categoryName":"Ask a product question","categoryId":"2","contentType":"question","featuredImage":"","likes":0,"views":10,"votes":0,"replyCount":1,"publishedAt":"2025-02-15T03:38:46+00:00","lastActivityAt":"2025-02-17T10:57:14+00:00","lastContributor":{"id":"4187","username":"Flo","avatar":""},"lastPostId":129,"author":{"id":"4187","username":"Flo","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"5 days ago","lastReplyPublicId":"1240"},{"categoryUrl":"https:\/\/community.pagerduty.com\/ask-a-product-question-2","topicUrl":{"destination":"https:\/\/community.pagerduty.com\/ask-a-product-question-2\/api-access-for-service-orchestration-rules-555"},"id":"73","publicId":"555","title":"API Access for Service Orchestration Rules?","content":"<p>Hello all!<\/p><p>We just moved our old \u2018event rules\u2019 to \u2018Service Orchestration Rules\u2019 using the API. So far, so good.\u00a0<\/p><p>\u00a0<\/p><p>However, I\u2019d like to be able to enable \/ disable rules with the API, and ideally, manipulate one specific one (e.g. change from \u2018event.summary\u00a0matches host foo\u2019 to \u2018event.summary matches\u00a0host bar\u2019 ).\u00a0<\/p><p>\u00a0<\/p><p>The docs (<a href=\"https:\/\/developer.pagerduty.com\/api-reference\/aeaec09888036-update-the-service-orchestration-for-a-service\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">https:\/\/developer.pagerduty.com\/api-reference\/aeaec09888036-update-the-service-orchestration-for-a-service<\/a>) read like I have to send the whole enchilada and then it will figure it out by checking \u2018existing\u2019 vs what was sent in the payload. I\u2019d rather just send \u2018set\u00a0\"disabled\": false where \u201cid\u201d = ABC123\u2019 if it\u2019s possible.\u00a0<\/p><p>\u00a0<\/p><p>Thanks in advance!<\/p><p>\u00a0<\/p><p>-dd<\/p>","categoryName":"Ask a product question","categoryId":"2","contentType":"question","featuredImage":"","likes":0,"views":27,"votes":0,"replyCount":2,"publishedAt":"2025-02-06T21:20:53+00:00","lastActivityAt":"2025-02-17T06:29:01+00:00","lastContributor":{"id":"4211","username":"ethanop","avatar":"https:\/\/uploads-us-west-2.insided.com\/pagerduty-en\/icon\/200x200\/4f205574-c7fc-4f9e-9904-32021fd31f8f.png"},"lastPostId":128,"author":{"id":"4197","username":"big.dan.dobbs","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"5 days ago","lastReplyPublicId":"1239"},{"categoryUrl":"https:\/\/community.pagerduty.com\/ask-a-product-question-2","topicUrl":{"destination":"https:\/\/community.pagerduty.com\/ask-a-product-question-2\/incidents-not-created-553"},"id":"72","publicId":"553","title":"Incidents not created","content":"<p>We have several different configuration levels for our schedules.\u00a0 We don\u2019t have anyone schedules in the middle of the night (10pm thru 6am).\u00a0 During this time, we don\u2019t have any incidents being created.\u00a0 We have validated that these issues create incidents during out business hours.\u00a0 This leads me to ask the question:<br \/><br \/>If an incident occurs and no one is on the schedule, does it get created?\u00a0<\/p>","categoryName":"Ask a product question","categoryId":"2","contentType":"question","featuredImage":"","likes":0,"views":19,"votes":0,"replyCount":1,"publishedAt":"2025-02-04T17:22:04+00:00","lastActivityAt":"2025-02-04T22:00:08+00:00","lastContributor":{"id":"35","username":"Demitri Morgan","avatar":"https:\/\/uploads-us-west-2.insided.com\/pagerduty-en\/icon\/200x200\/01b19e85-0cb9-4ac0-9687-d1d8d85cb02f.png"},"lastPostId":124,"author":{"id":"4196","username":"kevin.tollefson","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"18 days ago","lastReplyPublicId":"1228"},{"categoryUrl":"https:\/\/community.pagerduty.com\/ask-a-product-question-2","topicUrl":{"destination":"https:\/\/community.pagerduty.com\/ask-a-product-question-2\/pager-duty-api-connection-to-power-bi-550"},"id":"71","publicId":"550","title":"Pager Duty API Connection to Power BI","content":"<p>Hello All,<br \/><br \/>Looking for some assistance here in regard to connecting Power bi to the Analytics Incident API reference in Pager Duty. I was previously connecting to \/incidents which i can pull in, but am limited by the 10000 threshold. I had recently spoke to someone saying that i would have better data in the Analytics &gt; Get Aggregated Incident Data Reference.\u00a0<br \/><br \/>I am unfortunately receiving an error when trying to pull this data in.<br \/><br \/>My request<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/pagerduty-en\/attachment\/8ead45c8-26b9-4369-9588-6112abaa9149.png\" \/><\/figure><p><br \/>The error message<br \/>\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/pagerduty-en\/attachment\/254c4f46-e6f5-43ae-a050-bf00d973a2f4.png\" \/><\/figure><p>\u00a0<\/p>","categoryName":"Ask a product question","categoryId":"2","contentType":"question","featuredImage":"","likes":0,"views":28,"votes":0,"replyCount":1,"publishedAt":"2025-01-30T18:18:42+00:00","lastActivityAt":"2025-02-03T20:15:25+00:00","lastContributor":{"id":"3951","username":"mwalls","avatar":"https:\/\/uploads-us-west-2.insided.com\/pagerduty-en\/icon\/200x200\/59393594-b231-4792-acae-18cf5ba02452.png"},"lastPostId":123,"author":{"id":"4189","username":"Dalton948","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"19 days ago","lastReplyPublicId":"1225"},{"categoryUrl":"https:\/\/community.pagerduty.com\/ask-a-product-question-2","topicUrl":{"destination":"https:\/\/community.pagerduty.com\/ask-a-product-question-2\/upgrade-from-jiraserver-v3-to-jira-server-v4-549"},"id":"70","publicId":"549","title":"Upgrade from JiraServer V3 to Jira Server V4","content":"<p>Hi everyone,<\/p><p>I have a quick question that I couldn\u2019t find in the community.<br \/>In our company we used the Jira Server V3 extension, and now are planning to switch to the Jira Server V4 extension.<\/p><p><br \/>Will we lose our current Jira configuration during the process ? How do we clean the old Jira version on Pager and Jira ? Currently we installed the two versions but only the old interface is accessible.<\/p><p>\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/pagerduty-en\/attachment\/d727a9d8-b04c-4692-8c6c-5b6414c492c8.png\" \/><\/figure><p>\u00a0<\/p>","categoryName":"Ask a product question","categoryId":"2","contentType":"question","featuredImage":"","likes":0,"views":11,"votes":0,"replyCount":0,"publishedAt":"2025-01-30T06:57:33+00:00","lastActivityAt":"2025-01-30T06:57:33+00:00","lastContributor":{"id":"4177","username":"Klomlk","avatar":""},"lastPostId":0,"author":{"id":"4177","username":"Klomlk","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"23 days ago"},{"categoryUrl":"https:\/\/community.pagerduty.com\/ask-a-product-question-2","topicUrl":{"destination":"https:\/\/community.pagerduty.com\/ask-a-product-question-2\/csp-header-was-misconfigured-as-it-included-unsafe-eval-and-unsafe-inline-values-545"},"id":"68","publicId":"545","title":"CSP header was misconfigured as it included unsafe-eval and unsafe-inline values.","content":"<p>We see CSP headers are setup to use\u00a0unsafe-eval and unsafe-inline values. Is there a way we can disable these headers.<\/p><p>\u00a0<\/p><p>we have tried to remove the headers the java scripts were failing.\u00a0<\/p>","categoryName":"Ask a product question","categoryId":"2","contentType":"question","featuredImage":"","likes":0,"views":31,"votes":0,"replyCount":5,"publishedAt":"2025-01-23T21:44:05+00:00","lastActivityAt":"2025-01-29T22:31:49+00:00","lastContributor":{"id":"3983","username":"MegaDrive68k","avatar":""},"lastPostId":122,"author":{"id":"4174","username":"dboppana","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"24 days ago","lastReplyPublicId":"1221"},{"categoryUrl":"https:\/\/community.pagerduty.com\/ask-a-product-question-2","topicUrl":{"destination":"https:\/\/community.pagerduty.com\/ask-a-product-question-2\/redirect-jira-to-another-service-escalation-policy-based-on-ticket-status-544"},"id":"67","publicId":"544","title":"Redirect Jira to another Service \/Escalation Policy based on Ticket Status","content":"<p>Hello, I have a question I could not find in the Community.<br \/>Here is what I need:<\/p><p>When a Jira ticket is opened, it is assigned to a PagerDuty service (with its\u00a0escalation policy) thanks to the Jira Extension.<br \/>The first responder then assigns a specific status on the Jira ticket (let\u2019s call it \u201cForward to Team B\u201d status).<\/p><p>How can I automatically reassign an Open Incident in Service A to Service B, based on the Jira Status ?\u00a0<\/p>","categoryName":"Ask a product question","categoryId":"2","contentType":"question","featuredImage":"","likes":0,"views":31,"votes":0,"replyCount":2,"publishedAt":"2025-01-23T14:09:44+00:00","lastActivityAt":"2025-01-29T18:09:38+00:00","lastContributor":{"id":"4177","username":"Klomlk","avatar":""},"lastPostId":121,"author":{"id":"4177","username":"Klomlk","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"24 days ago","lastReplyPublicId":"1219"},{"categoryUrl":"https:\/\/community.pagerduty.com\/ask-a-product-question-2","topicUrl":{"destination":"https:\/\/community.pagerduty.com\/ask-a-product-question-2\/attempting-to-configure-2-way-integration-on-nagiosxi-on-rhel9-542"},"id":"65","publicId":"542","title":"Attempting to configure 2 way integration on NagiosXI on RHEL9","content":"<p>I found 1 tpoic on this site ironically enough that references an updated CA cert as possible issue but nothing else.\u00a0 AFAICT the\u00a0cert is fine.\u00a0 When I add the repo (for which the GPG key expired that was in the documentation so I had to dig around for that) and install the pdagent and pdagent-integrations software packages they will not start. Status is as follows:<br \/><br \/>\u00a0<\/p><p>[root@dc-devops-nagios-xi tmp]# systemctl status pdagent<br \/>\u00d7 pdagent.service - PagerDuty Agent<br \/>\u00a0 \u00a0 \u00a0Loaded: loaded (\/etc\/systemd\/system\/pdagent.service; enabled; preset: disabled)<br \/>\u00a0 \u00a0 \u00a0Active: failed (Result: exit-code) since Wed 2025-01-22 21:59:55 UTC; 2s ago<br \/>\u00a0 \u00a0Duration: 83ms<br \/>\u00a0 \u00a0 Process: 1496654 ExecStartPre=\/bin\/mkdir -p \/var\/run\/pdagent (code=exited, status=0\/SUCCESS)<br \/>\u00a0 \u00a0 Process: 1496655 ExecStartPre=\/bin\/chown -R pdagent:pdagent \/var\/run\/pdagent (code=exited, status=0\/SUCCESS)<br \/>\u00a0 \u00a0 Process: 1496656 ExecStart=\/usr\/share\/pdagent\/bin\/pdagentd -f (code=exited, status=1\/FAILURE)<br \/>\u00a0 \u00a0Main PID: 1496656 (code=exited, status=1\/FAILURE)<br \/>\u00a0 \u00a0 \u00a0 \u00a0 CPU: 63ms<\/p><p>Jan 22 21:59:55 dc-devops-nagios-xi pdagentd[1496660]: \u00a0 File \"\/usr\/share\/pdagent\/bin\/pdagentd.py\", line 75, in &lt;module&gt;<br \/>Jan 22 21:59:55 dc-devops-nagios-xi pdagentd[1496660]: \u00a0 \u00a0 import pdagent.config<br \/>Jan 22 21:59:55 dc-devops-nagios-xi pdagentd[1496660]: ModuleNotFoundError: No module named 'pdagent'<br \/>Jan 22 21:59:55 dc-devops-nagios-xi pdagentd[1496660]: During handling of the above exception, another exception occurred:<br \/>Jan 22 21:59:55 dc-devops-nagios-xi pdagentd[1496660]: Traceback (most recent call last):<br \/>Jan 22 21:59:55 dc-devops-nagios-xi pdagentd[1496660]: \u00a0 File \"\/usr\/share\/pdagent\/bin\/pdagentd.py\", line 81, in &lt;module&gt;<br \/>Jan 22 21:59:55 dc-devops-nagios-xi pdagentd[1496660]: \u00a0 \u00a0 import pdagent.config<br \/>Jan 22 21:59:55 dc-devops-nagios-xi pdagentd[1496660]: ModuleNotFoundError: No module named 'pdagent'<br \/>Jan 22 21:59:55 dc-devops-nagios-xi systemd[1]: pdagent.service: Main process exited, code=exited, status=1\/FAILURE<br \/>Jan 22 21:59:55 dc-devops-nagios-xi systemd[1]: pdagent.service: Failed with result 'exit-code'.<br \/><br \/>I did some more googles and it appears that it may be related to the version of python on my RHEL9 system.\u00a0 I have both python2 and 3 installed (long story) but even after editing the service file a bit to force it to use python2 it still gives the same error.\u00a0 I tried installing via pip3 but that didnt work as well.\u00a0\u00a0<br \/><br \/>I saw references to a transition to paython3 but it was almost a year ago and it said the python3 module hadn\u2019t been finished.\u00a0 I\u2019m not married to python3 but I would like to get to this work if possible.\u00a0 Clearly the directions on the oficial 2way integration doc are incorrect.<br \/><br \/>Has anyone gotten it working?\u00a0 I can\u2019t be the only one with the host OS\/software combo?<\/p>","categoryName":"Ask a product question","categoryId":"2","contentType":"question","featuredImage":"","likes":0,"views":41,"votes":0,"replyCount":8,"publishedAt":"2025-01-22T22:39:24+00:00","lastActivityAt":"2025-01-29T14:23:14+00:00","lastContributor":{"id":"4175","username":"A3ch","avatar":""},"lastPostId":119,"author":{"id":"4175","username":"A3ch","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"24 days ago","lastReplyPublicId":"1217"}],"authors":{"35":{"id":35,"url":"\/members\/demitri-morgan-35","name":"Demitri 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call notification?","content":"<p>I\u2019m receiving Viber calls instead of mobile calls. How to disable Viber call notifications?<\/p>","categoryName":"Ask a product question","categoryId":"2","contentType":"question","featuredImage":"","likes":0,"views":31,"votes":0,"replyCount":3,"publishedAt":"2025-02-12T12:29:44+00:00","lastActivityAt":"2025-02-21T17:30:13+00:00","lastContributor":{"id":"3951","username":"mwalls","avatar":"https:\/\/uploads-us-west-2.insided.com\/pagerduty-en\/icon\/200x200\/59393594-b231-4792-acae-18cf5ba02452.png"},"lastPostId":132,"author":{"id":"4203","username":"haykminasyan","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"1 day ago","lastReplyPublicId":"1249"},{"categoryUrl":"https:\/\/community.pagerduty.com\/get-involved-16","topicUrl":{"destination":"https:\/\/community.pagerduty.com\/get-involved-16\/net-client-library-for-events-api-v2-141"},"id":"119","publicId":"141","title":".NET client library for Events API V2","content":"<p>Hello,<\/p>\n<p>I have written an open-source .NET library which is a client for the PagerDuty Events API V2.<\/p>\n<ul>\n<li><a href=\"https:\/\/github.com\/Aldaviva\/PagerDuty\">Repository on GitHub<\/a><\/li>\n<li><a href=\"https:\/\/www.nuget.org\/packages\/PagerDuty\">Package on NuGet Gallery<\/a><\/li>\n<\/ul>\n<p>It\u2019s focused on being up-to-date with the latest V2 API, comprehensive documentation, handling both sending changes and triggering\/acknowledging\/resolving alerts, easy configuration, easy calling, and the ability to mock it in automated tests.<\/p>\n<p>I have been using it for 18 months so far in programs that notify me when my <a href=\"https:\/\/github.com\/Aldaviva\/LaundryDuty\">laundry<\/a> is <a href=\"https:\/\/github.com\/Aldaviva\/DryerDuty\">done<\/a>, and it has been stable.<\/p>\n<p>Feel free to include it in the <a href=\"https:\/\/developer.pagerduty.com\/docs\/ZG9jOjExMDI5NTg2-api-client-libraries\">API Client Libraries<\/a> table if you wish.<\/p>\n<p>Thanks!<\/p>","categoryName":"Get Involved","categoryId":"16","contentType":"conversation","featuredImage":"","likes":2,"views":93,"votes":0,"replyCount":9,"publishedAt":"2023-11-13T08:46:36+00:00","lastActivityAt":"2025-02-19T17:40:25+00:00","lastContributor":{"id":"3616","username":"Ben Hutchison","avatar":"https:\/\/uploads-us-west-2.insided.com\/pagerduty-en\/icon\/200x200\/f063a280-1faf-4745-8b79-5262e0c32acc.png"},"lastPostId":533,"author":{"id":"3616","username":"Ben Hutchison","avatar":"https:\/\/uploads-us-west-2.insided.com\/pagerduty-en\/icon\/200x200\/f063a280-1faf-4745-8b79-5262e0c32acc.png"},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"3 days ago","lastReplyPublicId":"1248"},{"categoryUrl":"https:\/\/community.pagerduty.com\/ask-a-product-question-2","topicUrl":{"destination":"https:\/\/community.pagerduty.com\/ask-a-product-question-2\/map-datadog-monitor-priority-to-pagerduty-incident-priority-558"},"id":"75","publicId":"558","title":"Map Datadog Monitor priority to Pagerduty Incident Priority","content":"<p>Hi,\u00a0<\/p><p>We have Datadog to PagerDuty integration, the monitor priority is set at the Datadog, but when an incident is created in PagerDuty for an alert, the priority is blank, there is a field called\u00a0<strong>alert_priority\u00a0<\/strong>that shows in the custom details when an incident is created, but this is not mapping to the Pagerduty Priority.<\/p><p>Is there any way where we can map the Datadog Monitor priority to Pagerduty<\/p><p>Please let us know<\/p><p>Thank you.\u00a0<\/p>","categoryName":"Ask a product question","categoryId":"2","contentType":"question","featuredImage":"","likes":0,"views":21,"votes":0,"replyCount":2,"publishedAt":"2025-02-13T14:01:33+00:00","lastActivityAt":"2025-02-18T07:15:34+00:00","lastContributor":{"id":"4206","username":"rocky","avatar":""},"lastPostId":130,"author":{"id":"4206","username":"rocky","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":true,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"4 days ago","lastReplyPublicId":"1242"},{"categoryUrl":"https:\/\/community.pagerduty.com\/ask-a-product-question-2","topicUrl":{"destination":"https:\/\/community.pagerduty.com\/ask-a-product-question-2\/automate-pagerduty-incident-bridge-updates-559"},"id":"76","publicId":"559","title":"Automate PagerDuty incident bridge updates","content":"<p>How to automate sending incident updates to a bridge chat. Specifically, I want to run a command on an incident bridge that sends all status updates, notes, and actions taken on the incident to a Microsoft Teams bridge chat. I want this automation to apply to all incident bridges.<\/p>","categoryName":"Ask a product question","categoryId":"2","contentType":"question","featuredImage":"","likes":0,"views":10,"votes":0,"replyCount":1,"publishedAt":"2025-02-15T03:38:46+00:00","lastActivityAt":"2025-02-17T10:57:14+00:00","lastContributor":{"id":"4187","username":"Flo","avatar":""},"lastPostId":129,"author":{"id":"4187","username":"Flo","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"5 days ago","lastReplyPublicId":"1240"},{"categoryUrl":"https:\/\/community.pagerduty.com\/ask-a-product-question-2","topicUrl":{"destination":"https:\/\/community.pagerduty.com\/ask-a-product-question-2\/api-access-for-service-orchestration-rules-555"},"id":"73","publicId":"555","title":"API Access for Service Orchestration Rules?","content":"<p>Hello all!<\/p><p>We just moved our old \u2018event rules\u2019 to \u2018Service Orchestration Rules\u2019 using the API. So far, so good.\u00a0<\/p><p>\u00a0<\/p><p>However, I\u2019d like to be able to enable \/ disable rules with the API, and ideally, manipulate one specific one (e.g. change from \u2018event.summary\u00a0matches host foo\u2019 to \u2018event.summary matches\u00a0host bar\u2019 ).\u00a0<\/p><p>\u00a0<\/p><p>The docs (<a href=\"https:\/\/developer.pagerduty.com\/api-reference\/aeaec09888036-update-the-service-orchestration-for-a-service\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">https:\/\/developer.pagerduty.com\/api-reference\/aeaec09888036-update-the-service-orchestration-for-a-service<\/a>) read like I have to send the whole enchilada and then it will figure it out by checking \u2018existing\u2019 vs what was sent in the payload. I\u2019d rather just send \u2018set\u00a0\"disabled\": false where \u201cid\u201d = ABC123\u2019 if it\u2019s possible.\u00a0<\/p><p>\u00a0<\/p><p>Thanks in advance!<\/p><p>\u00a0<\/p><p>-dd<\/p>","categoryName":"Ask a product question","categoryId":"2","contentType":"question","featuredImage":"","likes":0,"views":27,"votes":0,"replyCount":2,"publishedAt":"2025-02-06T21:20:53+00:00","lastActivityAt":"2025-02-17T06:29:01+00:00","lastContributor":{"id":"4211","username":"ethanop","avatar":"https:\/\/uploads-us-west-2.insided.com\/pagerduty-en\/icon\/200x200\/4f205574-c7fc-4f9e-9904-32021fd31f8f.png"},"lastPostId":128,"author":{"id":"4197","username":"big.dan.dobbs","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"5 days ago","lastReplyPublicId":"1239"},{"categoryUrl":"https:\/\/community.pagerduty.com\/announcements-6","topicUrl":{"destination":"https:\/\/community.pagerduty.com\/announcements-6\/rundeck-by-pagerduty-meetups-pick-your-chapter-556"},"id":"119","publicId":"556","title":"Rundeck by PagerDuty Meetups: Pick your Chapter! \ud83d\uddfa\ufe0f","content":"<p>Want to learn more about automation with <a href=\"https:\/\/www.rundeck.com\/\">Rundeck<\/a>? Pick your local chapter and join us at a next\u00a0<a href=\"https:\/\/www.pagerduty.com\/resources\/virtual-event\/rundeck-meetup-2025\/\" rel=\"noopener noreferrer\">Rundeck by PagerDuty Meetup<\/a>, informal 1-hour virtual events where folks who work and build with <a href=\"https:\/\/www.rundeck.com\/\">Rundeck by PagerDuty<\/a> open-source software get together to share automation stories and use cases.<\/p><p>\u00a0<\/p><section class=\"callout callout-green\"><div><div><div><div><div><div><div><div><div><p>Pick your chapter and\u00a0<strong><a href=\"https:\/\/www.pagerduty.com\/resources\/virtual-event\/rundeck-meetup-2025\/?utm_campaign=reduce-cost_rundeck-meetups-fy26-q1&amp;utm_medium=email&amp;utm_source=outreach\" rel=\"noopener noreferrer\">register today!<\/a><\/strong><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><p>\u00a0<\/p><h3>[Asia-Pacific] \ud83d\uddd3\ufe0f Thursday, February 27: 3pm Australia\/Sydney<br \/>\u00a0<\/h3><h2>\ud83c\udfa4 Automating with Rundeck for Smarter Operations<\/h2><p><strong>Jade Chen<\/strong>, Associate DevOps Engineer at MYOB, shares how Rundeck by PagerDuty is a powerful ally for enhancing team\u2019s efficiency and improving customer service through automation features and remote API calls.<\/p><p>\u00a0<\/p><h2>\ud83c\udfa4 Self-Service Automation with Rundeck<\/h2><p><strong>Himanshu Singh<\/strong>, Solutions Consultant at PagerDuty, shares insights and updates on the latest product features and roadmaps as well as tips on taking advantage of creative approaches to maximise self-service automation with Rundeck.<\/p><hr \/><h3><br \/>[EMEA] \ud83d\uddd3\ufe0f Wednesday, March 12: 1pm GMT<\/h3><h2><br \/>\ud83c\udfa4 CERN Orchestrates\u00a0with Rundeck<\/h2><p>Andrzej Nowicki, Database Engineer at CERN, the European Organization for Nuclear Research, and Isidro Javier Garc\u00eda Fern\u00e1ndez,\u00a0Mathematician and Computer Scientist, present\u00a0Isidro\u2019s\u00a0project as part of the\u00a02024 CERN OpenLab Summer Student program. Creating jobs on Rundeck OSS, Andrzej and\u00a0Isidro show\u00a0how they automated Oracle configuration discrepancy detection, enhancing the reliability of database operations at CERN to improve the overall stability and performance of the Oracle database systems.<\/p><h2>\u00a0<\/h2><h2>\ud83c\udfa4 Rundeck Self-Service Automation<\/h2><p>Justyn Roberts, Senior Solutions Consultant at PagerDuty, explores\u00a0how Rundeck enables self-service automation and shares best practices for integrating Rundeck into existing platforms.<\/p><hr \/><h3><br \/>[North America] \ud83d\uddd3\ufe0f Thursday, March 13: 9am PDT | 12pm EDT<\/h3><p><em>More details soon<\/em><\/p><h2><br \/>Why attend?<br \/>\u00a0<\/h2><p>\u2022 Connect with fellow Rundeck by PagerDuty enthusiasts and power users in an informal, collaborative setting<\/p><p>\u2022 Learn practical automation tips, best practices, and get to know new features directly from the Rundeck by PagerDuty team<\/p><p>\u2022 Get your questions answered by the Rundeck by PagerDuty team and the community while discovering creative ways\u00a0to use the OSS runbook automation platform<br \/>\u00a0<\/p><section class=\"callout callout-blue\"><div><div><div><div><div><div><div><div><div><p>You can check out previous editions in the <a href=\"https:\/\/github.com\/rundeck\/rundeck-meetups\">Rundeck by PagerDuty Meetups GitHub repo<\/a>.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"callout callout-yellow\"><div><div><div><div><div><div><p><strong>Speak at a meetup: <\/strong>If you\u2019ve got some cool insights, epic stories, or game-changing tips about your experience with Rundeck by PagerDuty open-source, we\u2019d love to hear from you! Visit\u00a0<a href=\"https:\/\/github.com\/rundeck\/rundeck-meetups\">https:\/\/github.com\/rundeck\/rundeck-meetups<\/a>\u00a0or reach out to us\u00a0at <a href=\"mailto:community-team@pagerduty.com\">community-team@pagerduty.com<\/a>,<\/p><p><strong>PagerDuty Youtube Channel: <\/strong>All meetups are recorded and uploaded to the <a href=\"https:\/\/www.youtube.com\/playlist?list=PLW0xKyjystaOwwYODuuvKdte7STOpU6jt\">Community Playlist<\/a> within a few days of the event.\u00a0<a href=\"https:\/\/www.youtube.com\/@Pagerduty\">Subscribe here to stay up to date!\u00a0<\/a><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section><p>\u00a0<\/p>","categoryName":"Announcements","categoryId":"6","contentType":"article","featuredImage":"https:\/\/uploads-us-west-2.insided.com\/pagerduty-en\/attachment\/97667ce7-3b1e-47c5-a3dd-d92248055057_thumb.png","likes":0,"views":25,"votes":0,"replyCount":0,"publishedAt":"2025-02-10T14:12:41+00:00","lastActivityAt":"2025-02-10T14:12:41+00:00","lastContributor":{"id":"3940","username":"xamici","avatar":"https:\/\/uploads-us-west-2.insided.com\/pagerduty-en\/icon\/200x200\/e34bc4df-1738-4075-ab7f-9d399178b09a.png"},"lastPostId":0,"author":{"id":"3940","username":"xamici","avatar":"https:\/\/uploads-us-west-2.insided.com\/pagerduty-en\/icon\/200x200\/e34bc4df-1738-4075-ab7f-9d399178b09a.png"},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"12 days ago"},{"categoryUrl":"https:\/\/community.pagerduty.com\/ops-lol-17","topicUrl":{"destination":"https:\/\/community.pagerduty.com\/ops-lol-17\/the-eternal-dev-prod-divide-a-tale-of-incidents-554"},"id":"359","publicId":"554","title":"The Eternal Dev-Prod Divide: A Tale of Incidents","content":"<p>Just encountered another textbook case of environment-specific behavior making its way to production. You know the scenario - clean test runs, green pipelines, and a deployment that somehow manages to uncover every possible edge case we didn't account for.<\/p><p>\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/pagerduty-en\/attachment\/0dedf76d-f5e1-4a1f-b9c0-35287a307821.jpg\" \/><figcaption>Ops problem now xD<\/figcaption><\/figure><p>\u00a0<\/p><p>The fascinating part isn't even the divergence between environments, but rather the almost ritualistic \"works on my machine\" declaration that follows. It's particularly interesting how this phrase has survived decades of technological evolution, from bare metal to containers to orchestrated clusters.<\/p><p>Some observations from today's incident:<\/p><ul><li>Local environment: Pristine, controlled, predictable<\/li>\t<li>Production environment: Meeting real-world chaos with unexpected grace<\/li>\t<li>Monitoring dashboards: Telling stories that local logs never hinted at<\/li>\t<li>Incident timeline: Growing longer as we discover more dependencies<\/li>\t<li>Postmortem doc: Already filling up with \"lessons learned\"<\/li><\/ul><p>For those keeping score at home, this is precisely why we've been advocating for:<\/p><pre><code>- Infrastructure as Code <br \/>- Parity between environments <br \/>- Comprehensive integration testing <br \/>- Observable systems <br \/>- Well-defined incident response procedures <br \/>- Blameless postmortems <br \/><\/code><\/pre><p>The real value often emerges during incident reviews - those moments when we collectively realize how our systems actually behave versus how we think they behave. There's nothing quite like a production incident to highlight the gaps in our understanding.<\/p><p>Curious to hear about your experiences with environment-specific behaviors and how you've addressed them. <strong>What patterns have you found most effective in minimizing the dev-prod gap, and how do you handle the inevitable incidents when they occur?<\/strong><\/p>","categoryName":"Ops.lol","categoryId":"17","contentType":"conversation","featuredImage":"","likes":3,"views":20,"votes":0,"replyCount":0,"publishedAt":"2025-02-06T11:49:10+00:00","lastActivityAt":"2025-02-06T11:49:10+00:00","lastContributor":{"id":"3941","username":"lupimiguel","avatar":"https:\/\/uploads-us-west-2.insided.com\/pagerduty-en\/icon\/200x200\/2a596caa-76f2-4ca6-a33e-aa8c9f44cb0d.png"},"lastPostId":0,"author":{"id":"3941","username":"lupimiguel","avatar":"https:\/\/uploads-us-west-2.insided.com\/pagerduty-en\/icon\/200x200\/2a596caa-76f2-4ca6-a33e-aa8c9f44cb0d.png"},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"16 days ago"},{"categoryUrl":"https:\/\/community.pagerduty.com\/ask-a-product-question-2","topicUrl":{"destination":"https:\/\/community.pagerduty.com\/ask-a-product-question-2\/configurable-ios-high-urgency-critical-alerts-volume-58"},"id":"50","publicId":"58","title":"Configurable iOS High-urgency\/Critical Alerts volume","content":"<p>Hi! I was just added to my organization\u2019s PagerDuty rotation, and after setting up the iOS app on my phone and testing out the notifications, I discovered that I cannot adjust the volume of the high-urgency notifications, which are sent as native Critical Alerts.<\/p>\n<p>A quick Google for \u201cios critical alerts volume\u201d shows that controlling the volume of these alerts is not possible as an iPhone user, but it <em>is<\/em> possible as an app developer; <a href=\"https:\/\/blog.pushover.net\/posts\/2020\/2\/ios-critical-alerts\">this blog post<\/a> shows something called \u201cPushOver\u201d allowing users to configure Critical Alert volume on a scale of \u201cloud\u201d to \u201cdeafening\u201d.<\/p>\n<p>\u201cDeafening\u201d is how I would describe the current volume level of the high-urgency notifications, and this is just not acceptable in my situation: I\u2019m not the only person in my building, and I can hear these notifications outside on the street, two-stories down &#128517;. I understand their importance, but the whole apartment building doesn\u2019t, and I\u2019m sure to run into problems with the neighbors if I turn these on.<\/p>\n<p>Can you please prioritize an update that will let me set the volume of these high-urgency alerts to something more humane? &#128591; As it stands, I cannot enable them unless I build some sort of sound-dampening phone case. &#x1f606;<\/p>","categoryName":"Ask a product question","categoryId":"2","contentType":"conversation","featuredImage":"","likes":0,"views":441,"votes":0,"replyCount":17,"publishedAt":"2020-09-23T20:59:23+00:00","lastActivityAt":"2025-02-06T04:21:53+00:00","lastContributor":{"id":"4199","username":"mh0025","avatar":""},"lastPostId":531,"author":{"id":"373","username":"Daniel Brady","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"16 days ago","lastReplyPublicId":"1229"},{"categoryUrl":"https:\/\/community.pagerduty.com\/announcements-6","topicUrl":{"destination":"https:\/\/community.pagerduty.com\/announcements-6\/one-slack-app-to-rule-all-incident-management-552"},"id":"118","publicId":"552","title":"One Slack App to Rule All Incident Management","content":"<p><span style=\"color:#434343;\">We\u2019ve recently consolidated all our incident management capabilities into a single Slack app, making it even easier to get all the PagerDuty functionality you need where you work! That includes robust Incident Workflows, generative AI capabilities and the ability to ingest all chat data into your Post-incident Reviews. <\/span><br \/><br \/><span style=\"color:#434343;\">Product Managers Michael Wettick and Jacky Leybman tell you all about it in <\/span><a href=\"https:\/\/www.pagerduty.com\/resources\/webinar\/demo-roundups-chat-first-incident-management\/\">this Demo Roundups! Chat-First Incident Management<\/a><span style=\"color:#434343;\">! You can also take <\/span><a href=\"https:\/\/pagerduty.navattic.com\/guided_remediation_slack\"><span style=\"color:#1155cc;\"><u>this Product Tour<\/u><\/span><\/a><span style=\"color:#434343;\"> to learn more.\u00a0<\/span><br \/>\u00a0<\/p><h3><strong>\ud83d\udc40 Watch this short video to see how it works:<\/strong><br \/>\u00a0<\/h3><p><oembed 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call notification?","content":"<p>I\u2019m receiving Viber calls instead of mobile calls. How to disable Viber call notifications?<\/p>","categoryName":"Ask a product question","categoryId":"2","contentType":"question","featuredImage":"","likes":0,"views":31,"votes":0,"replyCount":3,"publishedAt":"2025-02-12T12:29:44+00:00","lastActivityAt":"2025-02-21T17:30:13+00:00","lastContributor":{"id":"3951","username":"mwalls","avatar":"https:\/\/uploads-us-west-2.insided.com\/pagerduty-en\/icon\/200x200\/59393594-b231-4792-acae-18cf5ba02452.png"},"lastPostId":132,"author":{"id":"4203","username":"haykminasyan","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"1 day ago","lastReplyPublicId":"1249"},{"categoryUrl":"https:\/\/community.pagerduty.com\/ask-a-product-question-2","topicUrl":{"destination":"https:\/\/community.pagerduty.com\/ask-a-product-question-2\/automate-pagerduty-incident-bridge-updates-559"},"id":"76","publicId":"559","title":"Automate PagerDuty incident bridge updates","content":"<p>How to automate sending incident updates to a bridge chat. Specifically, I want to run a command on an incident bridge that sends all status updates, notes, and actions taken on the incident to a Microsoft Teams bridge chat. I want this automation to apply to all incident bridges.<\/p>","categoryName":"Ask a product question","categoryId":"2","contentType":"question","featuredImage":"","likes":0,"views":10,"votes":0,"replyCount":1,"publishedAt":"2025-02-15T03:38:46+00:00","lastActivityAt":"2025-02-17T10:57:14+00:00","lastContributor":{"id":"4187","username":"Flo","avatar":""},"lastPostId":129,"author":{"id":"4187","username":"Flo","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"5 days ago","lastReplyPublicId":"1240"},{"categoryUrl":"https:\/\/community.pagerduty.com\/ask-a-product-question-2","topicUrl":{"destination":"https:\/\/community.pagerduty.com\/ask-a-product-question-2\/api-access-for-service-orchestration-rules-555"},"id":"73","publicId":"555","title":"API Access for Service Orchestration Rules?","content":"<p>Hello all!<\/p><p>We just moved our old \u2018event rules\u2019 to \u2018Service Orchestration Rules\u2019 using the API. So far, so good.\u00a0<\/p><p>\u00a0<\/p><p>However, I\u2019d like to be able to enable \/ disable rules with the API, and ideally, manipulate one specific one (e.g. change from \u2018event.summary\u00a0matches host foo\u2019 to \u2018event.summary matches\u00a0host bar\u2019 ).\u00a0<\/p><p>\u00a0<\/p><p>The docs (<a href=\"https:\/\/developer.pagerduty.com\/api-reference\/aeaec09888036-update-the-service-orchestration-for-a-service\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">https:\/\/developer.pagerduty.com\/api-reference\/aeaec09888036-update-the-service-orchestration-for-a-service<\/a>) read like I have to send the whole enchilada and then it will figure it out by checking \u2018existing\u2019 vs what was sent in the payload. I\u2019d rather just send \u2018set\u00a0\"disabled\": false where \u201cid\u201d = ABC123\u2019 if it\u2019s possible.\u00a0<\/p><p>\u00a0<\/p><p>Thanks in advance!<\/p><p>\u00a0<\/p><p>-dd<\/p>","categoryName":"Ask a product question","categoryId":"2","contentType":"question","featuredImage":"","likes":0,"views":27,"votes":0,"replyCount":2,"publishedAt":"2025-02-06T21:20:53+00:00","lastActivityAt":"2025-02-17T06:29:01+00:00","lastContributor":{"id":"4211","username":"ethanop","avatar":"https:\/\/uploads-us-west-2.insided.com\/pagerduty-en\/icon\/200x200\/4f205574-c7fc-4f9e-9904-32021fd31f8f.png"},"lastPostId":128,"author":{"id":"4197","username":"big.dan.dobbs","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"5 days ago","lastReplyPublicId":"1239"},{"categoryUrl":"https:\/\/community.pagerduty.com\/ask-a-product-question-2","topicUrl":{"destination":"https:\/\/community.pagerduty.com\/ask-a-product-question-2\/incidents-not-created-553"},"id":"72","publicId":"553","title":"Incidents not created","content":"<p>We have several different configuration levels for our schedules.\u00a0 We don\u2019t have anyone schedules in the middle of the night (10pm thru 6am).\u00a0 During this time, we don\u2019t have any incidents being created.\u00a0 We have validated that these issues create incidents during out business hours.\u00a0 This leads me to ask the question:<br \/><br \/>If an incident occurs and no one is on the schedule, does it get created?\u00a0<\/p>","categoryName":"Ask a product question","categoryId":"2","contentType":"question","featuredImage":"","likes":0,"views":19,"votes":0,"replyCount":1,"publishedAt":"2025-02-04T17:22:04+00:00","lastActivityAt":"2025-02-04T22:00:08+00:00","lastContributor":{"id":"35","username":"Demitri Morgan","avatar":"https:\/\/uploads-us-west-2.insided.com\/pagerduty-en\/icon\/200x200\/01b19e85-0cb9-4ac0-9687-d1d8d85cb02f.png"},"lastPostId":124,"author":{"id":"4196","username":"kevin.tollefson","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"18 days ago","lastReplyPublicId":"1228"},{"categoryUrl":"https:\/\/community.pagerduty.com\/ask-a-product-question-2","topicUrl":{"destination":"https:\/\/community.pagerduty.com\/ask-a-product-question-2\/pager-duty-api-connection-to-power-bi-550"},"id":"71","publicId":"550","title":"Pager Duty API Connection to Power BI","content":"<p>Hello All,<br \/><br \/>Looking for some assistance here in regard to connecting Power bi to the Analytics Incident API reference in Pager Duty. I was previously connecting to \/incidents which i can pull in, but am limited by the 10000 threshold. I had recently spoke to someone saying that i would have better data in the Analytics &gt; Get Aggregated Incident Data Reference.\u00a0<br \/><br \/>I am unfortunately receiving an error when trying to pull this data in.<br \/><br \/>My request<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/pagerduty-en\/attachment\/8ead45c8-26b9-4369-9588-6112abaa9149.png\" \/><\/figure><p><br \/>The error message<br \/>\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/pagerduty-en\/attachment\/254c4f46-e6f5-43ae-a050-bf00d973a2f4.png\" \/><\/figure><p>\u00a0<\/p>","categoryName":"Ask a product question","categoryId":"2","contentType":"question","featuredImage":"","likes":0,"views":28,"votes":0,"replyCount":1,"publishedAt":"2025-01-30T18:18:42+00:00","lastActivityAt":"2025-02-03T20:15:25+00:00","lastContributor":{"id":"3951","username":"mwalls","avatar":"https:\/\/uploads-us-west-2.insided.com\/pagerduty-en\/icon\/200x200\/59393594-b231-4792-acae-18cf5ba02452.png"},"lastPostId":123,"author":{"id":"4189","username":"Dalton948","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"19 days ago","lastReplyPublicId":"1225"},{"categoryUrl":"https:\/\/community.pagerduty.com\/ask-a-product-question-2","topicUrl":{"destination":"https:\/\/community.pagerduty.com\/ask-a-product-question-2\/upgrade-from-jiraserver-v3-to-jira-server-v4-549"},"id":"70","publicId":"549","title":"Upgrade from JiraServer V3 to Jira Server V4","content":"<p>Hi everyone,<\/p><p>I have a quick question that I couldn\u2019t find in the community.<br \/>In our company we used the Jira Server V3 extension, and now are planning to switch to the Jira Server V4 extension.<\/p><p><br \/>Will we lose our current Jira configuration during the process ? How do we clean the old Jira version on Pager and Jira ? Currently we installed the two versions but only the old interface is accessible.<\/p><p>\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/pagerduty-en\/attachment\/d727a9d8-b04c-4692-8c6c-5b6414c492c8.png\" \/><\/figure><p>\u00a0<\/p>","categoryName":"Ask a product question","categoryId":"2","contentType":"question","featuredImage":"","likes":0,"views":11,"votes":0,"replyCount":0,"publishedAt":"2025-01-30T06:57:33+00:00","lastActivityAt":"2025-01-30T06:57:33+00:00","lastContributor":{"id":"4177","username":"Klomlk","avatar":""},"lastPostId":0,"author":{"id":"4177","username":"Klomlk","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"23 days ago"},{"categoryUrl":"https:\/\/community.pagerduty.com\/ask-a-product-question-2","topicUrl":{"destination":"https:\/\/community.pagerduty.com\/ask-a-product-question-2\/csp-header-was-misconfigured-as-it-included-unsafe-eval-and-unsafe-inline-values-545"},"id":"68","publicId":"545","title":"CSP header was misconfigured as it included unsafe-eval and unsafe-inline values.","content":"<p>We see CSP headers are setup to use\u00a0unsafe-eval and unsafe-inline values. Is there a way we can disable these headers.<\/p><p>\u00a0<\/p><p>we have tried to remove the headers the java scripts were failing.\u00a0<\/p>","categoryName":"Ask a product question","categoryId":"2","contentType":"question","featuredImage":"","likes":0,"views":31,"votes":0,"replyCount":5,"publishedAt":"2025-01-23T21:44:05+00:00","lastActivityAt":"2025-01-29T22:31:49+00:00","lastContributor":{"id":"3983","username":"MegaDrive68k","avatar":""},"lastPostId":122,"author":{"id":"4174","username":"dboppana","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"24 days ago","lastReplyPublicId":"1221"},{"categoryUrl":"https:\/\/community.pagerduty.com\/ask-a-product-question-2","topicUrl":{"destination":"https:\/\/community.pagerduty.com\/ask-a-product-question-2\/redirect-jira-to-another-service-escalation-policy-based-on-ticket-status-544"},"id":"67","publicId":"544","title":"Redirect Jira to another Service \/Escalation Policy based on Ticket Status","content":"<p>Hello, I have a question I could not find in the Community.<br \/>Here is what I need:<\/p><p>When a Jira ticket is opened, it is assigned to a PagerDuty service (with its\u00a0escalation policy) thanks to the Jira Extension.<br \/>The first responder then assigns a specific status on the Jira ticket (let\u2019s call it \u201cForward to Team B\u201d status).<\/p><p>How can I automatically reassign an Open Incident in Service A to Service B, based on the Jira Status ?\u00a0<\/p>","categoryName":"Ask a product question","categoryId":"2","contentType":"question","featuredImage":"","likes":0,"views":31,"votes":0,"replyCount":2,"publishedAt":"2025-01-23T14:09:44+00:00","lastActivityAt":"2025-01-29T18:09:38+00:00","lastContributor":{"id":"4177","username":"Klomlk","avatar":""},"lastPostId":121,"author":{"id":"4177","username":"Klomlk","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"24 days ago","lastReplyPublicId":"1219"},{"categoryUrl":"https:\/\/community.pagerduty.com\/ask-a-product-question-2","topicUrl":{"destination":"https:\/\/community.pagerduty.com\/ask-a-product-question-2\/attempting-to-configure-2-way-integration-on-nagiosxi-on-rhel9-542"},"id":"65","publicId":"542","title":"Attempting to configure 2 way integration on NagiosXI on RHEL9","content":"<p>I found 1 tpoic on this site ironically enough that references an updated CA cert as possible issue but nothing else.\u00a0 AFAICT the\u00a0cert is fine.\u00a0 When I add the repo (for which the GPG key expired that was in the documentation so I had to dig around for that) and install the pdagent and pdagent-integrations software packages they will not start. Status is as follows:<br \/><br \/>\u00a0<\/p><p>[root@dc-devops-nagios-xi tmp]# systemctl status pdagent<br \/>\u00d7 pdagent.service - PagerDuty Agent<br \/>\u00a0 \u00a0 \u00a0Loaded: loaded (\/etc\/systemd\/system\/pdagent.service; enabled; preset: disabled)<br \/>\u00a0 \u00a0 \u00a0Active: failed (Result: exit-code) since Wed 2025-01-22 21:59:55 UTC; 2s ago<br \/>\u00a0 \u00a0Duration: 83ms<br \/>\u00a0 \u00a0 Process: 1496654 ExecStartPre=\/bin\/mkdir -p \/var\/run\/pdagent (code=exited, status=0\/SUCCESS)<br \/>\u00a0 \u00a0 Process: 1496655 ExecStartPre=\/bin\/chown -R pdagent:pdagent \/var\/run\/pdagent (code=exited, status=0\/SUCCESS)<br \/>\u00a0 \u00a0 Process: 1496656 ExecStart=\/usr\/share\/pdagent\/bin\/pdagentd -f (code=exited, status=1\/FAILURE)<br \/>\u00a0 \u00a0Main PID: 1496656 (code=exited, status=1\/FAILURE)<br \/>\u00a0 \u00a0 \u00a0 \u00a0 CPU: 63ms<\/p><p>Jan 22 21:59:55 dc-devops-nagios-xi pdagentd[1496660]: \u00a0 File \"\/usr\/share\/pdagent\/bin\/pdagentd.py\", line 75, in &lt;module&gt;<br \/>Jan 22 21:59:55 dc-devops-nagios-xi pdagentd[1496660]: \u00a0 \u00a0 import pdagent.config<br \/>Jan 22 21:59:55 dc-devops-nagios-xi pdagentd[1496660]: ModuleNotFoundError: No module named 'pdagent'<br \/>Jan 22 21:59:55 dc-devops-nagios-xi pdagentd[1496660]: During handling of the above exception, another exception occurred:<br \/>Jan 22 21:59:55 dc-devops-nagios-xi pdagentd[1496660]: Traceback (most recent call last):<br \/>Jan 22 21:59:55 dc-devops-nagios-xi pdagentd[1496660]: \u00a0 File \"\/usr\/share\/pdagent\/bin\/pdagentd.py\", line 81, in &lt;module&gt;<br \/>Jan 22 21:59:55 dc-devops-nagios-xi pdagentd[1496660]: \u00a0 \u00a0 import pdagent.config<br \/>Jan 22 21:59:55 dc-devops-nagios-xi pdagentd[1496660]: ModuleNotFoundError: No module named 'pdagent'<br \/>Jan 22 21:59:55 dc-devops-nagios-xi systemd[1]: pdagent.service: Main process exited, code=exited, status=1\/FAILURE<br \/>Jan 22 21:59:55 dc-devops-nagios-xi systemd[1]: pdagent.service: Failed with result 'exit-code'.<br \/><br \/>I did some more googles and it appears that it may be related to the version of python on my RHEL9 system.\u00a0 I have both python2 and 3 installed (long story) but even after editing the service file a bit to force it to use python2 it still gives the same error.\u00a0 I tried installing via pip3 but that didnt work as well.\u00a0\u00a0<br \/><br \/>I saw references to a transition to paython3 but it was almost a year ago and it said the python3 module hadn\u2019t been finished.\u00a0 I\u2019m not married to python3 but I would like to get to this work if possible.\u00a0 Clearly the directions on the oficial 2way integration doc are incorrect.<br \/><br \/>Has anyone gotten it working?\u00a0 I can\u2019t be the only one with the host OS\/software combo?<\/p>","categoryName":"Ask a product 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call notification?","content":"<p>I\u2019m receiving Viber calls instead of mobile calls. How to disable Viber call notifications?<\/p>","categoryName":"Ask a product question","categoryId":"2","contentType":"question","featuredImage":"","likes":0,"views":31,"votes":0,"replyCount":3,"publishedAt":"2025-02-12T12:29:44+00:00","lastActivityAt":"2025-02-21T17:30:13+00:00","lastContributor":{"id":"3951","username":"mwalls","avatar":"https:\/\/uploads-us-west-2.insided.com\/pagerduty-en\/icon\/200x200\/59393594-b231-4792-acae-18cf5ba02452.png"},"lastPostId":132,"author":{"id":"4203","username":"haykminasyan","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"1 day ago","lastReplyPublicId":"1249"},{"categoryUrl":"https:\/\/community.pagerduty.com\/get-involved-16","topicUrl":{"destination":"https:\/\/community.pagerduty.com\/get-involved-16\/net-client-library-for-events-api-v2-141"},"id":"119","publicId":"141","title":".NET client library for Events API V2","content":"<p>Hello,<\/p>\n<p>I have written an open-source .NET library which is a client for the PagerDuty Events API V2.<\/p>\n<ul>\n<li><a href=\"https:\/\/github.com\/Aldaviva\/PagerDuty\">Repository on GitHub<\/a><\/li>\n<li><a href=\"https:\/\/www.nuget.org\/packages\/PagerDuty\">Package on NuGet Gallery<\/a><\/li>\n<\/ul>\n<p>It\u2019s focused on being up-to-date with the latest V2 API, comprehensive documentation, handling both sending changes and triggering\/acknowledging\/resolving alerts, easy configuration, easy calling, and the ability to mock it in automated tests.<\/p>\n<p>I have been using it for 18 months so far in programs that notify me when my <a href=\"https:\/\/github.com\/Aldaviva\/LaundryDuty\">laundry<\/a> is <a href=\"https:\/\/github.com\/Aldaviva\/DryerDuty\">done<\/a>, and it has been stable.<\/p>\n<p>Feel free to include it in the <a href=\"https:\/\/developer.pagerduty.com\/docs\/ZG9jOjExMDI5NTg2-api-client-libraries\">API Client Libraries<\/a> table if you wish.<\/p>\n<p>Thanks!<\/p>","categoryName":"Get Involved","categoryId":"16","contentType":"conversation","featuredImage":"","likes":2,"views":93,"votes":0,"replyCount":9,"publishedAt":"2023-11-13T08:46:36+00:00","lastActivityAt":"2025-02-19T17:40:25+00:00","lastContributor":{"id":"3616","username":"Ben Hutchison","avatar":"https:\/\/uploads-us-west-2.insided.com\/pagerduty-en\/icon\/200x200\/f063a280-1faf-4745-8b79-5262e0c32acc.png"},"lastPostId":533,"author":{"id":"3616","username":"Ben Hutchison","avatar":"https:\/\/uploads-us-west-2.insided.com\/pagerduty-en\/icon\/200x200\/f063a280-1faf-4745-8b79-5262e0c32acc.png"},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"3 days ago","lastReplyPublicId":"1248"},{"categoryUrl":"https:\/\/community.pagerduty.com\/ask-a-product-question-2","topicUrl":{"destination":"https:\/\/community.pagerduty.com\/ask-a-product-question-2\/map-datadog-monitor-priority-to-pagerduty-incident-priority-558"},"id":"75","publicId":"558","title":"Map Datadog Monitor priority to Pagerduty Incident Priority","content":"<p>Hi,\u00a0<\/p><p>We have Datadog to PagerDuty integration, the monitor priority is set at the Datadog, but when an incident is created in PagerDuty for an alert, the priority is blank, there is a field called\u00a0<strong>alert_priority\u00a0<\/strong>that shows in the custom details when an incident is created, but this is not mapping to the Pagerduty Priority.<\/p><p>Is there any way where we can map the Datadog Monitor priority to Pagerduty<\/p><p>Please let us know<\/p><p>Thank you.\u00a0<\/p>","categoryName":"Ask a product question","categoryId":"2","contentType":"question","featuredImage":"","likes":0,"views":21,"votes":0,"replyCount":2,"publishedAt":"2025-02-13T14:01:33+00:00","lastActivityAt":"2025-02-18T07:15:34+00:00","lastContributor":{"id":"4206","username":"rocky","avatar":""},"lastPostId":130,"author":{"id":"4206","username":"rocky","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":true,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"4 days ago","lastReplyPublicId":"1242"},{"categoryUrl":"https:\/\/community.pagerduty.com\/ask-a-product-question-2","topicUrl":{"destination":"https:\/\/community.pagerduty.com\/ask-a-product-question-2\/automate-pagerduty-incident-bridge-updates-559"},"id":"76","publicId":"559","title":"Automate PagerDuty incident bridge updates","content":"<p>How to automate sending incident updates to a bridge chat. Specifically, I want to run a command on an incident bridge that sends all status updates, notes, and actions taken on the incident to a Microsoft Teams bridge chat. I want this automation to apply to all incident bridges.<\/p>","categoryName":"Ask a product question","categoryId":"2","contentType":"question","featuredImage":"","likes":0,"views":10,"votes":0,"replyCount":1,"publishedAt":"2025-02-15T03:38:46+00:00","lastActivityAt":"2025-02-17T10:57:14+00:00","lastContributor":{"id":"4187","username":"Flo","avatar":""},"lastPostId":129,"author":{"id":"4187","username":"Flo","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"5 days ago","lastReplyPublicId":"1240"},{"categoryUrl":"https:\/\/community.pagerduty.com\/ask-a-product-question-2","topicUrl":{"destination":"https:\/\/community.pagerduty.com\/ask-a-product-question-2\/api-access-for-service-orchestration-rules-555"},"id":"73","publicId":"555","title":"API Access for Service Orchestration Rules?","content":"<p>Hello all!<\/p><p>We just moved our old \u2018event rules\u2019 to \u2018Service Orchestration Rules\u2019 using the API. So far, so good.\u00a0<\/p><p>\u00a0<\/p><p>However, I\u2019d like to be able to enable \/ disable rules with the API, and ideally, manipulate one specific one (e.g. change from \u2018event.summary\u00a0matches host foo\u2019 to \u2018event.summary matches\u00a0host bar\u2019 ).\u00a0<\/p><p>\u00a0<\/p><p>The docs (<a href=\"https:\/\/developer.pagerduty.com\/api-reference\/aeaec09888036-update-the-service-orchestration-for-a-service\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">https:\/\/developer.pagerduty.com\/api-reference\/aeaec09888036-update-the-service-orchestration-for-a-service<\/a>) read like I have to send the whole enchilada and then it will figure it out by checking \u2018existing\u2019 vs what was sent in the payload. I\u2019d rather just send \u2018set\u00a0\"disabled\": false where \u201cid\u201d = ABC123\u2019 if it\u2019s possible.\u00a0<\/p><p>\u00a0<\/p><p>Thanks in advance!<\/p><p>\u00a0<\/p><p>-dd<\/p>","categoryName":"Ask a product question","categoryId":"2","contentType":"question","featuredImage":"","likes":0,"views":27,"votes":0,"replyCount":2,"publishedAt":"2025-02-06T21:20:53+00:00","lastActivityAt":"2025-02-17T06:29:01+00:00","lastContributor":{"id":"4211","username":"ethanop","avatar":"https:\/\/uploads-us-west-2.insided.com\/pagerduty-en\/icon\/200x200\/4f205574-c7fc-4f9e-9904-32021fd31f8f.png"},"lastPostId":128,"author":{"id":"4197","username":"big.dan.dobbs","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"5 days ago","lastReplyPublicId":"1239"},{"categoryUrl":"https:\/\/community.pagerduty.com\/announcements-6","topicUrl":{"destination":"https:\/\/community.pagerduty.com\/announcements-6\/rundeck-by-pagerduty-meetups-pick-your-chapter-556"},"id":"119","publicId":"556","title":"Rundeck by PagerDuty Meetups: Pick your Chapter! \ud83d\uddfa\ufe0f","content":"<p>Want to learn more about automation with <a href=\"https:\/\/www.rundeck.com\/\">Rundeck<\/a>? Pick your local chapter and join us at a next\u00a0<a href=\"https:\/\/www.pagerduty.com\/resources\/virtual-event\/rundeck-meetup-2025\/\" rel=\"noopener noreferrer\">Rundeck by PagerDuty Meetup<\/a>, informal 1-hour virtual events where folks who work and build with <a href=\"https:\/\/www.rundeck.com\/\">Rundeck by PagerDuty<\/a> open-source software get together to share automation stories and use cases.<\/p><p>\u00a0<\/p><section class=\"callout callout-green\"><div><div><div><div><div><div><div><div><div><p>Pick your chapter and\u00a0<strong><a href=\"https:\/\/www.pagerduty.com\/resources\/virtual-event\/rundeck-meetup-2025\/?utm_campaign=reduce-cost_rundeck-meetups-fy26-q1&amp;utm_medium=email&amp;utm_source=outreach\" rel=\"noopener noreferrer\">register today!<\/a><\/strong><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><p>\u00a0<\/p><h3>[Asia-Pacific] \ud83d\uddd3\ufe0f Thursday, February 27: 3pm Australia\/Sydney<br \/>\u00a0<\/h3><h2>\ud83c\udfa4 Automating with Rundeck for Smarter Operations<\/h2><p><strong>Jade Chen<\/strong>, Associate DevOps Engineer at MYOB, shares how Rundeck by PagerDuty is a powerful ally for enhancing team\u2019s efficiency and improving customer service through automation features and remote API calls.<\/p><p>\u00a0<\/p><h2>\ud83c\udfa4 Self-Service Automation with Rundeck<\/h2><p><strong>Himanshu Singh<\/strong>, Solutions Consultant at PagerDuty, shares insights and updates on the latest product features and roadmaps as well as tips on taking advantage of creative approaches to maximise self-service automation with Rundeck.<\/p><hr \/><h3><br \/>[EMEA] \ud83d\uddd3\ufe0f Wednesday, March 12: 1pm GMT<\/h3><h2><br \/>\ud83c\udfa4 CERN Orchestrates\u00a0with Rundeck<\/h2><p>Andrzej Nowicki, Database Engineer at CERN, the European Organization for Nuclear Research, and Isidro Javier Garc\u00eda Fern\u00e1ndez,\u00a0Mathematician and Computer Scientist, present\u00a0Isidro\u2019s\u00a0project as part of the\u00a02024 CERN OpenLab Summer Student program. Creating jobs on Rundeck OSS, Andrzej and\u00a0Isidro show\u00a0how they automated Oracle configuration discrepancy detection, enhancing the reliability of database operations at CERN to improve the overall stability and performance of the Oracle database systems.<\/p><h2>\u00a0<\/h2><h2>\ud83c\udfa4 Rundeck Self-Service Automation<\/h2><p>Justyn Roberts, Senior Solutions Consultant at PagerDuty, explores\u00a0how Rundeck enables self-service automation and shares best practices for integrating Rundeck into existing platforms.<\/p><hr \/><h3><br \/>[North America] \ud83d\uddd3\ufe0f Thursday, March 13: 9am PDT | 12pm EDT<\/h3><p><em>More details soon<\/em><\/p><h2><br \/>Why attend?<br \/>\u00a0<\/h2><p>\u2022 Connect with fellow Rundeck by PagerDuty enthusiasts and power users in an informal, collaborative setting<\/p><p>\u2022 Learn practical automation tips, best practices, and get to know new features directly from the Rundeck by PagerDuty team<\/p><p>\u2022 Get your questions answered by the Rundeck by PagerDuty team and the community while discovering creative ways\u00a0to use the OSS runbook automation platform<br \/>\u00a0<\/p><section class=\"callout callout-blue\"><div><div><div><div><div><div><div><div><div><p>You can check out previous editions in the <a href=\"https:\/\/github.com\/rundeck\/rundeck-meetups\">Rundeck by PagerDuty Meetups GitHub repo<\/a>.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"callout callout-yellow\"><div><div><div><div><div><div><p><strong>Speak at a meetup: <\/strong>If you\u2019ve got some cool insights, epic stories, or game-changing tips about your experience with Rundeck by PagerDuty open-source, we\u2019d love to hear from you! Visit\u00a0<a href=\"https:\/\/github.com\/rundeck\/rundeck-meetups\">https:\/\/github.com\/rundeck\/rundeck-meetups<\/a>\u00a0or reach out to us\u00a0at <a href=\"mailto:community-team@pagerduty.com\">community-team@pagerduty.com<\/a>,<\/p><p><strong>PagerDuty Youtube Channel: <\/strong>All meetups are recorded and uploaded to the <a href=\"https:\/\/www.youtube.com\/playlist?list=PLW0xKyjystaOwwYODuuvKdte7STOpU6jt\">Community Playlist<\/a> within a few days of the event.\u00a0<a href=\"https:\/\/www.youtube.com\/@Pagerduty\">Subscribe here to stay up to date!\u00a0<\/a><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section><p>\u00a0<\/p>","categoryName":"Announcements","categoryId":"6","contentType":"article","featuredImage":"https:\/\/uploads-us-west-2.insided.com\/pagerduty-en\/attachment\/97667ce7-3b1e-47c5-a3dd-d92248055057_thumb.png","likes":0,"views":25,"votes":0,"replyCount":0,"publishedAt":"2025-02-10T14:12:41+00:00","lastActivityAt":"2025-02-10T14:12:41+00:00","lastContributor":{"id":"3940","username":"xamici","avatar":"https:\/\/uploads-us-west-2.insided.com\/pagerduty-en\/icon\/200x200\/e34bc4df-1738-4075-ab7f-9d399178b09a.png"},"lastPostId":0,"author":{"id":"3940","username":"xamici","avatar":"https:\/\/uploads-us-west-2.insided.com\/pagerduty-en\/icon\/200x200\/e34bc4df-1738-4075-ab7f-9d399178b09a.png"},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"12 days ago"},{"categoryUrl":"https:\/\/community.pagerduty.com\/ops-lol-17","topicUrl":{"destination":"https:\/\/community.pagerduty.com\/ops-lol-17\/the-eternal-dev-prod-divide-a-tale-of-incidents-554"},"id":"359","publicId":"554","title":"The Eternal Dev-Prod Divide: A Tale of Incidents","content":"<p>Just encountered another textbook case of environment-specific behavior making its way to production. You know the scenario - clean test runs, green pipelines, and a deployment that somehow manages to uncover every possible edge case we didn't account for.<\/p><p>\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/pagerduty-en\/attachment\/0dedf76d-f5e1-4a1f-b9c0-35287a307821.jpg\" \/><figcaption>Ops problem now xD<\/figcaption><\/figure><p>\u00a0<\/p><p>The fascinating part isn't even the divergence between environments, but rather the almost ritualistic \"works on my machine\" declaration that follows. It's particularly interesting how this phrase has survived decades of technological evolution, from bare metal to containers to orchestrated clusters.<\/p><p>Some observations from today's incident:<\/p><ul><li>Local environment: Pristine, controlled, predictable<\/li>\t<li>Production environment: Meeting real-world chaos with unexpected grace<\/li>\t<li>Monitoring dashboards: Telling stories that local logs never hinted at<\/li>\t<li>Incident timeline: Growing longer as we discover more dependencies<\/li>\t<li>Postmortem doc: Already filling up with \"lessons learned\"<\/li><\/ul><p>For those keeping score at home, this is precisely why we've been advocating for:<\/p><pre><code>- Infrastructure as Code <br \/>- Parity between environments <br \/>- Comprehensive integration testing <br \/>- Observable systems <br \/>- Well-defined incident response procedures <br \/>- Blameless postmortems <br \/><\/code><\/pre><p>The real value often emerges during incident reviews - those moments when we collectively realize how our systems actually behave versus how we think they behave. There's nothing quite like a production incident to highlight the gaps in our understanding.<\/p><p>Curious to hear about your experiences with environment-specific behaviors and how you've addressed them. <strong>What patterns have you found most effective in minimizing the dev-prod gap, and how do you handle the inevitable incidents when they occur?<\/strong><\/p>","categoryName":"Ops.lol","categoryId":"17","contentType":"conversation","featuredImage":"","likes":3,"views":20,"votes":0,"replyCount":0,"publishedAt":"2025-02-06T11:49:10+00:00","lastActivityAt":"2025-02-06T11:49:10+00:00","lastContributor":{"id":"3941","username":"lupimiguel","avatar":"https:\/\/uploads-us-west-2.insided.com\/pagerduty-en\/icon\/200x200\/2a596caa-76f2-4ca6-a33e-aa8c9f44cb0d.png"},"lastPostId":0,"author":{"id":"3941","username":"lupimiguel","avatar":"https:\/\/uploads-us-west-2.insided.com\/pagerduty-en\/icon\/200x200\/2a596caa-76f2-4ca6-a33e-aa8c9f44cb0d.png"},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"16 days ago"},{"categoryUrl":"https:\/\/community.pagerduty.com\/ask-a-product-question-2","topicUrl":{"destination":"https:\/\/community.pagerduty.com\/ask-a-product-question-2\/configurable-ios-high-urgency-critical-alerts-volume-58"},"id":"50","publicId":"58","title":"Configurable iOS High-urgency\/Critical Alerts volume","content":"<p>Hi! I was just added to my organization\u2019s PagerDuty rotation, and after setting up the iOS app on my phone and testing out the notifications, I discovered that I cannot adjust the volume of the high-urgency notifications, which are sent as native Critical Alerts.<\/p>\n<p>A quick Google for \u201cios critical alerts volume\u201d shows that controlling the volume of these alerts is not possible as an iPhone user, but it <em>is<\/em> possible as an app developer; <a href=\"https:\/\/blog.pushover.net\/posts\/2020\/2\/ios-critical-alerts\">this blog post<\/a> shows something called \u201cPushOver\u201d allowing users to configure Critical Alert volume on a scale of \u201cloud\u201d to \u201cdeafening\u201d.<\/p>\n<p>\u201cDeafening\u201d is how I would describe the current volume level of the high-urgency notifications, and this is just not acceptable in my situation: I\u2019m not the only person in my building, and I can hear these notifications outside on the street, two-stories down &#128517;. I understand their importance, but the whole apartment building doesn\u2019t, and I\u2019m sure to run into problems with the neighbors if I turn these on.<\/p>\n<p>Can you please prioritize an update that will let me set the volume of these high-urgency alerts to something more humane? &#128591; As it stands, I cannot enable them unless I build some sort of sound-dampening phone case. &#x1f606;<\/p>","categoryName":"Ask a product question","categoryId":"2","contentType":"conversation","featuredImage":"","likes":0,"views":441,"votes":0,"replyCount":17,"publishedAt":"2020-09-23T20:59:23+00:00","lastActivityAt":"2025-02-06T04:21:53+00:00","lastContributor":{"id":"4199","username":"mh0025","avatar":""},"lastPostId":531,"author":{"id":"373","username":"Daniel Brady","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"16 days ago","lastReplyPublicId":"1229"},{"categoryUrl":"https:\/\/community.pagerduty.com\/announcements-6","topicUrl":{"destination":"https:\/\/community.pagerduty.com\/announcements-6\/one-slack-app-to-rule-all-incident-management-552"},"id":"118","publicId":"552","title":"One Slack App to Rule All Incident Management","content":"<p><span style=\"color:#434343;\">We\u2019ve recently consolidated all our incident management capabilities into a single Slack app, making it even easier to get all the PagerDuty functionality you need where you work! That includes robust Incident Workflows, generative AI capabilities and the ability to ingest all chat data into your Post-incident Reviews. <\/span><br \/><br \/><span style=\"color:#434343;\">Product Managers Michael Wettick and Jacky Leybman tell you all about it in <\/span><a href=\"https:\/\/www.pagerduty.com\/resources\/webinar\/demo-roundups-chat-first-incident-management\/\">this Demo Roundups! Chat-First Incident Management<\/a><span style=\"color:#434343;\">! You can also take <\/span><a href=\"https:\/\/pagerduty.navattic.com\/guided_remediation_slack\"><span style=\"color:#1155cc;\"><u>this Product Tour<\/u><\/span><\/a><span style=\"color:#434343;\"> to learn more.\u00a0<\/span><br \/>\u00a0<\/p><h3><strong>\ud83d\udc40 Watch this short video to see how it works:<\/strong><br \/>\u00a0<\/h3><p><oembed url=\"https:\/\/pagerduty.wistia.com\/medias\/l7vso7n6nj\"><\/oembed><\/p><p>\u00a0<\/p>","categoryName":"Announcements","categoryId":"6","contentType":"article","featuredImage":"","likes":1,"views":20,"votes":0,"replyCount":0,"publishedAt":"2025-02-04T22:53:16+00:00","lastActivityAt":"2025-02-04T22:53:16+00:00","lastContributor":{"id":"3940","username":"xamici","avatar":"https:\/\/uploads-us-west-2.insided.com\/pagerduty-en\/icon\/200x200\/e34bc4df-1738-4075-ab7f-9d399178b09a.png"},"lastPostId":0,"author":{"id":"3940","username":"xamici","avatar":"https:\/\/uploads-us-west-2.insided.com\/pagerduty-en\/icon\/200x200\/e34bc4df-1738-4075-ab7f-9d399178b09a.png"},"sticky":false,"publicLabel":"News","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"18 days ago"}],"authors":{"373":{"id":373,"url":"\/members\/daniel-brady-373","name":"Daniel Brady","avatar":"","userTitle":"","userLevel":0,"badges":[],"isBanned":false,"rank":[],"postCount":1},"3616":{"id":3616,"url":"\/members\/ben-hutchison-3616","name":"Ben Hutchison","avatar":"https:\/\/uploads-us-west-2.insided.com\/pagerduty-en\/icon\/200x200\/f063a280-1faf-4745-8b79-5262e0c32acc.png","userTitle":"New Member","userLevel":0,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/pagerduty-en\/attachment\/e66ca703-8034-4b84-be6a-0e05483b098c_thumb.png","title":"First Responder"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"New Member","color":""},"postCount":5},"3940":{"id":3940,"url":"\/members\/xamici-3940","name":"xamici","avatar":"https:\/\/uploads-us-west-2.insided.com\/pagerduty-en\/icon\/200x200\/e34bc4df-1738-4075-ab7f-9d399178b09a.png","userTitle":"Community 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Member","color":""},"postCount":1},"4197":{"id":4197,"url":"\/members\/big-dan-dobbs-4197","name":"big.dan.dobbs","avatar":"","userTitle":"New Member","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"New Member","color":""},"postCount":0},"4199":{"id":4199,"url":"\/members\/mh0025-4199","name":"mh0025","avatar":"","userTitle":"New Member","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"New Member","color":""},"postCount":1},"4203":{"id":4203,"url":"\/members\/haykminasyan-4203","name":"haykminasyan","avatar":"","userTitle":"New Member","userLevel":0,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/pagerduty-en\/attachment\/e66ca703-8034-4b84-be6a-0e05483b098c_thumb.png","title":"First Responder"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"New Member","color":""},"postCount":1},"4206":{"id":4206,"url":"\/members\/rocky-4206","name":"rocky","avatar":"","userTitle":"New Member","userLevel":0,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/pagerduty-en\/attachment\/e66ca703-8034-4b84-be6a-0e05483b098c_thumb.png","title":"First Responder"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"New Member","color":""},"postCount":1},"4211":{"id":4211,"url":"\/members\/ethanop-4211","name":"ethanop","avatar":"https:\/\/uploads-us-west-2.insided.com\/pagerduty-en\/icon\/200x200\/4f205574-c7fc-4f9e-9904-32021fd31f8f.png","userTitle":"New Member","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"New Member","color":""},"postCount":1}}}}"><section class="category-and-topic-stream qa-category-and-topic-stream-container homepage-widget-wrapper widget-container-spacing"><div class="sitewidth"><div class="col"><h3 class="widget-title widget__heading category-and-topic-stream__heading"> What's going on in the community?</h3><div class="box pagebox box--unbox"><div class="box__content"><div class="module widget--tabs tabs qa-widget-tabs"><nav class="sections__nav sections__nav--accordion-S"><div class="tabs--nav__container"><div class="tabs--nav"><ul class="tabs--navigation qa-tabs-menu"><li class="tabs__item tabs__item--M qa-tab"><a href="/search/activity/recent" class="qa-link-tab js-tab branded/_index-recent-topics is-active">Recently active</a></li><li class="tabs__item tabs__item--M qa-tab"><a href="#" class="qa-link-tab js-tab _index-forums">Categories</a></li><li class="tabs__item tabs__item--M qa-tab"><a href="/search/activity/unanswered" class="qa-link-tab js-tab branded/_index-unanswered-topics">Help others</a></li></ul></div></div><div class="tabs--navigation"><div class="tabs qa-tabs"><div class="js-content js-content-1 qa-tab-isVisible js-content-1"><div class="box widget box__content qa-widget-recent-topics topic-list-view"><div class="list-widget-wrapper"><div class="load-more-container load-more-topics"><button class="btn--cta btn--full-width btn--load-more" type="button"><span class="loader"></span></button></div></div></div></div></div><div class="tabs qa-tabs"><div class="js-content js-content-1 qa-tab-isVisible js-content-2 is-hidden--loose"><div class="forum-list"><div class="box"><div class="category-section table qa-category is-collapsed" id="category-1"><div class="category-title"><h2><a href="https://community.pagerduty.com/pagerduty-operations-cloud-1" class="link--subforum qa-category-link" track="[object Object]">PagerDuty Operations Cloud</a></h2><span tabIndex="0" role="button" title="forum expand" class="table__collapse collapse-trigger js-collapse-trigger"><svg width="24" height="24" class viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M7.41 15.41L12 10.83L16.59 15.41L18 14L12 8L6 14L7.41 15.41Z" fill="currentColor"></path></svg></span></div><div class="category-description text--meta">Ask product questions, access official documentation, give feedback and suggest new features</div><div class="table forum-table js-collapse-content js-unread-overview is-hidden"><div class="table__row qa-table-row forum-default qa-forum--default " data-value="2"><div class="table__cell grid--7 cell--S--first"><div class="user flag"><div class="flag__image"><div class="forum-image"><img role="img" src="https://uploads-us-west-2.insided.com/pagerduty-en/attachment/fabf91a7-f408-45a6-b08f-9510166a8191_thumb.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/pagerduty-en/attachment/fabf91a7-f408-45a6-b08f-9510166a8191_thumb.png" title="Ask a product question" alt="Ask a product question" /></div></div><div class="user_data flag__body"><div class="category-title"><h3><a href="https://community.pagerduty.com/ask-a-product-question-2" class="link--quiet link--topic link--subforum qa-forum-overview-subforum" track="[object Object]">Ask a product question</a></h3></div><ul class="list list--dot-seperated text--meta m-v-S"><li class="qa-forum-overview-topic-counter">334 topics</li></ul></div></div></div></div></div></div></div><div class="box"><div class="category-section table qa-category is-collapsed" id="category-22"><div class="category-title"><h2><a href="https://community.pagerduty.com/commons-corner-22" class="link--subforum qa-category-link" track="[object Object]">Commons Corner</a></h2><span tabIndex="0" role="button" title="forum expand" class="table__collapse collapse-trigger js-collapse-trigger"><svg width="24" height="24" class viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M7.41 15.41L12 10.83L16.59 15.41L18 14L12 8L6 14L7.41 15.41Z" fill="currentColor"></path></svg></span></div><div class="category-description text--meta">Introduce yourself to the community, keep up with all things community and PagerDuty, share tech-related jokes and celebrate outstanding community members</div><div class="table forum-table js-collapse-content js-unread-overview is-hidden"><div class="table__row qa-table-row forum-default qa-forum--default " data-value="6"><div class="table__cell grid--7 cell--S--first"><div class="user flag"><div class="flag__image"><div class="forum-image"><img role="img" src="https://uploads-us-west-2.insided.com/pagerduty-en/attachment/433c871a-bfbd-478b-abcd-3fcb401d9ad4_thumb.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/pagerduty-en/attachment/433c871a-bfbd-478b-abcd-3fcb401d9ad4_thumb.png" title="Announcements" alt="Announcements" /></div></div><div class="user_data flag__body"><div class="category-title"><h3><a href="https://community.pagerduty.com/announcements-6" class="link--quiet link--topic link--subforum qa-forum-overview-subforum" track="[object Object]">Announcements</a></h3></div><ul class="list list--dot-seperated text--meta m-v-S"><li class="qa-forum-overview-topic-counter">63 topics</li></ul></div></div></div></div><div class="table__row qa-table-row forum-default qa-forum--default " data-value="16"><div class="table__cell grid--7 cell--S--first"><div class="user flag"><div class="flag__image"><div class="forum-image"><img role="img" src="https://uploads-us-west-2.insided.com/pagerduty-en/attachment/b1e9c4bc-0a8a-4ec0-b00f-25ffbf4c0d35_thumb.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/pagerduty-en/attachment/b1e9c4bc-0a8a-4ec0-b00f-25ffbf4c0d35_thumb.png" title="Get Involved" alt="Get Involved" /></div></div><div class="user_data flag__body"><div class="category-title"><h3><a href="https://community.pagerduty.com/get-involved-16" class="link--quiet link--topic link--subforum qa-forum-overview-subforum" track="[object Object]">Get Involved</a></h3></div><ul class="list list--dot-seperated text--meta m-v-S"><li class="qa-forum-overview-topic-counter">6 topics</li></ul></div></div></div></div><div class="table__row qa-table-row forum-default qa-forum--default " data-value="15"><div class="table__cell grid--7 cell--S--first"><div class="user flag"><div class="flag__image"><div class="forum-image"><img role="img" src="https://uploads-us-west-2.insided.com/pagerduty-en/attachment/d9b3ea6e-9eed-4e35-898e-21a34a6ef6ac_thumb.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/pagerduty-en/attachment/d9b3ea6e-9eed-4e35-898e-21a34a6ef6ac_thumb.png" title="Community Spotlight" alt="Community Spotlight" /></div></div><div class="user_data flag__body"><div class="category-title"><h3><a href="https://community.pagerduty.com/community-spotlight-15" class="link--quiet link--topic link--subforum qa-forum-overview-subforum" track="[object Object]">Community Spotlight</a></h3></div><ul class="list list--dot-seperated text--meta m-v-S"><li class="qa-forum-overview-topic-counter">7 topics</li></ul></div></div></div></div><div class="table__row qa-table-row forum-default qa-forum--default " data-value="21"><div class="table__cell grid--7 cell--S--first"><div class="user flag"><div class="flag__image"><div class="forum-image"><img role="img" src="https://uploads-us-west-2.insided.com/pagerduty-en/attachment/099cb138-b745-494b-9032-ce941e295537_thumb.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/pagerduty-en/attachment/099cb138-b745-494b-9032-ce941e295537_thumb.png" title="PagerDuty University" alt="PagerDuty University" /></div></div><div class="user_data flag__body"><div class="category-title"><h3><a href="https://community.pagerduty.com/pagerduty-university-21" class="link--quiet link--topic link--subforum qa-forum-overview-subforum" track="[object Object]">PagerDuty University</a></h3></div><ul class="list list--dot-seperated text--meta m-v-S"><li class="qa-forum-overview-topic-counter">5 topics</li></ul></div></div></div></div><div class="table__row qa-table-row forum-default qa-forum--default " data-value="17"><div class="table__cell grid--7 cell--S--first"><div class="user flag"><div class="flag__image"><div class="forum-image"><img role="img" src="https://uploads-us-west-2.insided.com/pagerduty-en/attachment/6b3a5330-a789-4e76-8532-19df8cb6c1cd_thumb.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/pagerduty-en/attachment/6b3a5330-a789-4e76-8532-19df8cb6c1cd_thumb.png" title="Ops.lol" alt="Ops.lol" /></div></div><div class="user_data flag__body"><div class="category-title"><h3><a href="https://community.pagerduty.com/ops-lol-17" class="link--quiet link--topic link--subforum qa-forum-overview-subforum" track="[object Object]">Ops.lol</a></h3></div><ul class="list list--dot-seperated text--meta m-v-S"><li class="qa-forum-overview-topic-counter">8 topics</li></ul></div></div></div></div></div></div></div><div class="box"><div class="category-section table qa-category is-collapsed" id="category-23"><div class="category-title"><h2><a href="https://community.pagerduty.com/starting-with-pagerduty-23" class="link--subforum qa-category-link" track="[object Object]">Starting with PagerDuty</a></h2><span tabIndex="0" role="button" title="forum expand" class="table__collapse collapse-trigger js-collapse-trigger"><svg width="24" height="24" class viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M7.41 15.41L12 10.83L16.59 15.41L18 14L12 8L6 14L7.41 15.41Z" fill="currentColor"></path></svg></span></div><div class="category-description text--meta">Onboarding materials and best practices for new PagerDuty users, admins and managers</div><div class="table forum-table js-collapse-content js-unread-overview is-hidden"><div class="table__row qa-table-row forum-default qa-forum--default " data-value="19"><div class="table__cell grid--7 cell--S--first"><div class="user flag"><div class="flag__image"><div class="forum-image"><img role="img" src="https://uploads-us-west-2.insided.com/pagerduty-en/attachment/9c7291be-257b-42b5-aa1f-cd901842ebdd_thumb.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/pagerduty-en/attachment/9c7291be-257b-42b5-aa1f-cd901842ebdd_thumb.png" title="About the Community" alt="About the Community" /></div></div><div class="user_data flag__body"><div class="category-title"><h3><a href="https://community.pagerduty.com/about-the-community-19" class="link--quiet link--topic link--subforum qa-forum-overview-subforum" track="[object Object]">About the Community</a></h3></div><ul class="list list--dot-seperated text--meta m-v-S"><li class="qa-forum-overview-topic-counter">3 topics</li></ul></div></div></div></div><div class="table__row qa-table-row forum-default qa-forum--default " data-value="13"><div class="table__cell grid--7 cell--S--first"><div class="user flag"><div class="flag__image"><div class="forum-image"><img role="img" src="https://uploads-us-west-2.insided.com/pagerduty-en/attachment/4387717e-ff63-462c-bec3-39ca8d6c4a7e_thumb.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/pagerduty-en/attachment/4387717e-ff63-462c-bec3-39ca8d6c4a7e_thumb.png" title="PagerDuty User Onboarding" alt="PagerDuty User Onboarding" /></div></div><div class="user_data flag__body"><div class="category-title"><h3><a href="https://community.pagerduty.com/pagerduty-user-onboarding-13" class="link--quiet link--topic link--subforum qa-forum-overview-subforum" track="[object Object]">PagerDuty User Onboarding</a></h3></div><ul class="list list--dot-seperated text--meta m-v-S"><li class="qa-forum-overview-topic-counter">39 topics</li></ul></div></div></div></div><div class="table__row qa-table-row forum-default qa-forum--default " data-value="14"><div class="table__cell grid--7 cell--S--first"><div class="user flag"><div class="flag__image"><div class="forum-image"><img role="img" src="https://uploads-us-west-2.insided.com/pagerduty-en/attachment/d537af90-5421-47ba-816a-28d474acadc3_thumb.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/pagerduty-en/attachment/d537af90-5421-47ba-816a-28d474acadc3_thumb.png" title="How-tos & Best Practices" alt="How-tos & Best Practices" /></div></div><div class="user_data flag__body"><div class="category-title"><h3><a href="https://community.pagerduty.com/how-tos-best-practices-14" class="link--quiet link--topic link--subforum qa-forum-overview-subforum" track="[object Object]">How-tos & Best Practices</a></h3></div><ul class="list list--dot-seperated text--meta m-v-S"><li class="qa-forum-overview-topic-counter">7 topics</li></ul></div></div></div></div></div></div></div></div></div></div><div class="tabs qa-tabs"><div class="js-content js-content-1 qa-tab-isVisible js-content-3 is-hidden--loose"><div class="box widget box__content qa-widget-recent-topics topic-list-view"><div class="list-widget-wrapper"><div class="load-more-container load-more-topics"><button class="btn--cta btn--full-width btn--load-more" type="button"><span class="loader"></span></button></div></div></div></div></div><div class="tabs qa-tabs"></div></div></nav></div></div></div></div></div></section></div></div></div></div><div class="col col--side Sidebar qa-div-sidebar custom-sidebar Sidebarmodule Sidebarmodule--no-margin 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class="" data-props="{"title":"","html":"\n\n\n <meta charset=\"UTF-8\">\n <meta name=\"viewport\" content=\"width=device-width, initial-scale=1.0\">\n <title>Demo Roundups<\/title>\n <style>\n .video-container {\n position: relative;\n width: 100%;\n padding-bottom: 56.25%; \/* 16:9 aspect ratio *\/\n height: 0;\n overflow: hidden;\n background: #000;\n }\n .video-container iframe {\n position: absolute;\n top: 0;\n left: 0;\n width: 100%;\n height: 100%;\n }\n .title {\n font-size: 1.25em; \/* Slightly larger font size *\/\n font-weight: bold;\n margin-bottom: 15px; \/* Increased space between title and video *\/\n white-space: nowrap; \/* Prevent title from wrapping *\/\n overflow: hidden;\n text-overflow: ellipsis; \/* Add ellipsis if text overflows *\/\n }\n <\/style>\n\n\n\n <div class=\"title\"><\/div>\n \n <div class=\"video-container\">\n <iframe src=\"https:\/\/www.youtube.com\/embed\/kytOLNoLhGw?si=MM5F1GVkYeunnln9\" title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" referrerpolicy=\"no-referrer\" allowfullscreen=\"\">\n <\/iframe>\n <\/div>\n\n\n\n\n"}"><div class="custom-html-widget-wrapper"><section class="full-width custom-html"><meta charset="UTF-8"><meta name="viewport" content="width=device-width, initial-scale=1.0"><title>Demo Roundups</title><style> .video-container { position: relative; width: 100%; padding-bottom: 56.25%; /* 16:9 aspect ratio */ height: 0; overflow: hidden; background: #000; } .video-container iframe { position: absolute; top: 0; left: 0; width: 100%; height: 100%; } .title { font-size: 1.25em; /* Slightly larger font size */ font-weight: bold; margin-bottom: 15px; /* Increased space between title and video */ white-space: nowrap; /* Prevent title from wrapping */ overflow: hidden; text-overflow: ellipsis; /* Add ellipsis if text overflows */ } </style><div class="title"></div><div class="video-container"><iframe src="https://www.youtube.com/embed/kytOLNoLhGw?si=MM5F1GVkYeunnln9" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" referrerpolicy="no-referrer" allowfullscreen=""></iframe></div></section></div></div></div></div><div class="widget-container widget-container--html_widget widget-container--container-2-1-column_2-index-2" data-idx="2"><div class="widget-placeholder"><div data-preact="widget-custom-html/index" class="" data-props="{"title":"","html":""}"><div class="custom-html-widget-wrapper"><section class="full-width custom-html"></section></div></div></div></div><div class="widget-container widget-container--tag_cloud widget-container--container-2-1-column_2-index-3" data-idx="3"><div class="widget-placeholder"><div data-preact="widget-popular-tags/WidgetPopularTags.sync" class="" data-props="{"title":"Search by key words","amount":15,"config":{"amount":15,"title":"Search by key words","enablePicker":false,"hideSpacingWithUpperWidget":true,"paddingToTopAndBottom":false,"activeSection":"Content"}}"></div></div></div><div class="widget-container widget-container--announcement_card widget-container--container-2-1-column_2-index-4" data-idx="4"><div class="widget-placeholder"><div data-preact="widget-notification/FeaturedTopicsWrapper" class="" data-props="{"widget":"featuredSide"}"></div></div></div><div class="widget-container widget-container--leaderboard_points widget-container--container-2-1-column_2-index-5" data-idx="5"><div class="widget-placeholder"><div data-preact="widget-points-leaderboard/indexWidget.sync" class="" data-props="{"maxResults":5,"timeRange":["thisWeek","allTime"],"title":"Leaderboard","emptyMessage":"","isPreviewEmptyMessage":false,"excludeUserRole":["roles.moderator","Dutonian","roles.community-manager","roles.administrator"],"showLink":false,"linkText":"Show full leaderboard","showLoggedInUserSection":true,"config":{"maxResults":5,"excludeUserRole":["roles.moderator","Dutonian","roles.community-manager","roles.administrator"],"timeRange":["thisWeek","allTime"],"emptyMessage":"","isPreviewEmptyMessage":false,"showLink":false,"linkText":"Show full leaderboard","showLoggedInUserSection":true,"title":"Leaderboard"},"phrases":{"Forum":{"{n} point| {n} points":"{n} point| {n} points","leaderboard.logged.in.user":"You","leaderboard.header.ranking":"Ranking","leaderboard.header.points":"Points"}}}"><section class="widget--leaderboard_points qa-widget-leaderboard_points leaderboard_points qa-leaderboard_points-container homepage-widget-wrapper"><div class="sitewidth"><div class="col"><h3 class="widget-title widget__heading leaderboard_points__heading">Leaderboard</h3><div class="leaderboard-container"><div class="sections__nav "><ul class="tabs--navigation qa-profile-tooltip-tabs"><li class="tabs__item qa-tab"><button class="tabs__btn tabs__btn-medium qa-link-tab tabs__btn--active" type="button"></button></li><li class="tabs__item qa-tab"><button class="tabs__btn tabs__btn-medium qa-link-tab " type="button"></button></li></ul><div class="tabs--navigation"><div class="tabs qa-tab-content tabs--active"><div class="leaderboard-tab"><div><div class="default-leaderboard-meta-text"></div></div></div></div><div class="tabs qa-tab-content "><div class="leaderboard-tab"><div><div class="default-leaderboard-meta-text"></div></div></div></div></div></div></div></div></div></section></div></div></div><div class="widget-container widget-container--badges widget-container--container-2-1-column_2-index-6" data-idx="6"><div class="widget-placeholder"><div data-preact="widget-badges/BadgesEarned.sync" class="" data-props="{"title":"Badges","config":{"amount":5,"title":"Badges","enablePicker":false,"hideSpacingWithUpperWidget":false,"paddingToTopAndBottom":false,"activeSection":"Content","selectedWidgetPersonalisationOption":"","selectedWidgetPersonalisationOptionName":"All roles"},"badges":[{"title":"First Responder","image":"https:\/\/uploads-us-west-2.insided.com\/pagerduty-en\/attachment\/e66ca703-8034-4b84-be6a-0e05483b098c.png","username":"Ben Hutchison","userUrl":"\/members\/m-3616"},{"title":"First Responder","image":"https:\/\/uploads-us-west-2.insided.com\/pagerduty-en\/attachment\/e66ca703-8034-4b84-be6a-0e05483b098c.png","username":"haykminasyan","userUrl":"\/members\/m-4203"},{"title":"First Responder","image":"https:\/\/uploads-us-west-2.insided.com\/pagerduty-en\/attachment\/e66ca703-8034-4b84-be6a-0e05483b098c.png","username":"rocky","userUrl":"\/members\/m-4206"},{"title":"First Responder","image":"https:\/\/uploads-us-west-2.insided.com\/pagerduty-en\/attachment\/e66ca703-8034-4b84-be6a-0e05483b098c.png","username":"Flo","userUrl":"\/members\/m-4187"},{"title":"PDU Alumnus","image":"https:\/\/uploads-us-west-2.insided.com\/pagerduty-en\/attachment\/57bc8855-68c9-4deb-9728-9971c3027163.png","username":"Pankaj Patel","userUrl":"\/members\/m-3567"}],"phrases":{"Forum":{"has earned the badge {badgetitle}":"has earned the badge {badgetitle}","Show all badges":"Show all badges"}}}"><section class="box widget widget--badges qa-widget-badges badges qa-badges-container homepage-widget-wrapper"><div class="sitewidth"><div class="col"><h3 class="widget-title widget__heading badges__heading">Badges</h3><div><ul track="[object Object]" class="list list--badges unpad--sidebar qa-badges-earned-list"><li><div class="user flag flag--top"><div class="flag__image"><img role="img" src="https://uploads-us-west-2.insided.com/pagerduty-en/attachment/e66ca703-8034-4b84-be6a-0e05483b098c.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/pagerduty-en/attachment/e66ca703-8034-4b84-be6a-0e05483b098c.png" title="First Responder" alt="First Responder" /></div><div class="user_data flag__body"><a class="link username" href="/members/m-3616">Ben Hutchison</a><span class="text--meta">has earned the badge First Responder</span></div></div></li><li><div class="user flag flag--top"><div class="flag__image"><img role="img" src="https://uploads-us-west-2.insided.com/pagerduty-en/attachment/e66ca703-8034-4b84-be6a-0e05483b098c.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/pagerduty-en/attachment/e66ca703-8034-4b84-be6a-0e05483b098c.png" title="First Responder" alt="First Responder" /></div><div class="user_data flag__body"><a class="link username" href="/members/m-4203">haykminasyan</a><span class="text--meta">has earned the badge First Responder</span></div></div></li><li><div class="user flag flag--top"><div class="flag__image"><img role="img" src="https://uploads-us-west-2.insided.com/pagerduty-en/attachment/e66ca703-8034-4b84-be6a-0e05483b098c.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/pagerduty-en/attachment/e66ca703-8034-4b84-be6a-0e05483b098c.png" title="First Responder" alt="First Responder" /></div><div class="user_data flag__body"><a class="link username" href="/members/m-4206">rocky</a><span class="text--meta">has earned the badge First Responder</span></div></div></li><li><div class="user flag flag--top"><div class="flag__image"><img role="img" src="https://uploads-us-west-2.insided.com/pagerduty-en/attachment/e66ca703-8034-4b84-be6a-0e05483b098c.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/pagerduty-en/attachment/e66ca703-8034-4b84-be6a-0e05483b098c.png" title="First Responder" alt="First Responder" /></div><div class="user_data flag__body"><a class="link username" href="/members/m-4187">Flo</a><span class="text--meta">has earned the badge First Responder</span></div></div></li><li><div class="user flag flag--top"><div class="flag__image"><img role="img" src="https://uploads-us-west-2.insided.com/pagerduty-en/attachment/57bc8855-68c9-4deb-9728-9971c3027163.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/pagerduty-en/attachment/57bc8855-68c9-4deb-9728-9971c3027163.png" title="PDU Alumnus" alt="PDU Alumnus" /></div><div class="user_data flag__body"><a class="link username" href="/members/m-3567">Pankaj Patel</a><span class="text--meta">has earned the badge PDU Alumnus</span></div></div></li></ul><a class="btn--cta btn--show-more link link--underline widget--badges__btn-more" href="/badges">Show all badges<svg width="20" height="20" viewBox="0 0 24 24" class="badges-link-text-icon"><path d="M10 6L8.59003 7.41L13.17 12L8.59003 16.59L10 18L16 12L10 6Z" 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