Notification Content and Behavior

<!DOCTYPE html><html lang="en" style="" data-color-mode="system" class=" useReactApp "><head><script src="/public/js/force-firefox-anchor-jump.js?1740152276554"></script><meta charset="utf-8"><meta http-equiv="X-UA-Compatible" content="IE=edge"><meta name="readme-deploy" content="5.286.0"><meta name="readme-subdomain" content="pd-support"><meta name="readme-basepath-childProject" content="main"><meta name="readme-version" content="1"><title>Notification Content and Behavior</title><meta name="description" content="PagerDuty keeps you informed during outages with various notification methods like email, SMS, and push. These alerts provide details on the incident and allow you to acknowledge, resolve, or escalate it. 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class="Sidebar-link-text_label1gCT_uPnx7Gu">Introduction</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/main/docs/trial-account-onboarding"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Trial Account Onboarding</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/main/docs/log-in-to-pagerduty"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Log In to PagerDuty</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/main/docs/navigate-the-incidents-page"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Navigate the Incidents Page</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" rel="noopener" target="_blank" data-active="" href="https://www.pagerduty.com/ops-guides/"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Best Practice Ops Guides</span></span><i aria-hidden="true" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li></ul></section><section class="Sidebar-listWrapper6Q9_yUrG906C rm-Sidebar-section"><h2 class="Sidebar-headingTRQyOa2pk0gh rm-Sidebar-heading">Incidents</h2><ul class="Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/main/docs/incidents"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Incidents" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Incidents</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/main/docs/edit-incidents"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Edit Incidents</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/main/docs/reassign-incidents"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Reassign Incidents</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/main/docs/incident-priority"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Incident Priority</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/main/docs/incident-roles"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Incident Roles</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/main/docs/incident-tasks"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Incident Tasks</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/main/docs/incident-types"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Incident Types</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/main/docs/custom-fields-on-incidents"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Custom Fields on Incidents</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/main/docs/why-incidents-fail-to-trigger"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Why Incidents Fail to Trigger</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/main/docs/conference-bridge"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Conference Bridge</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/main/docs/add-responders"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Add Responders</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/main/docs/event-management"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Event Management</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/main/docs/dynamic-notifications"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Dynamic Notifications</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a 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icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Alerts</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/main/docs/alerts-table"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Alerts Table</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/main/docs/postmortems"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Postmortems and Jeli Post Incident Reviews</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/main/docs/visibility-console"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Visibility Console</span></span></a></li></ul></section><section class="Sidebar-listWrapper6Q9_yUrG906C rm-Sidebar-section"><h2 class="Sidebar-headingTRQyOa2pk0gh rm-Sidebar-heading">Notifications</h2><ul class="Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a aria-current="page" class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link active" target="_self" href="/main/docs/notification-content-and-behavior"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Notification Content and Behavior" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Notification Content and Behavior</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/main/docs/push-notifications"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Push Notifications</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/main/docs/email-notifications"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Email Notifications</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/main/docs/phone-notifications"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Phone Notifications" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Phone Notifications</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/main/docs/phone-notification-disclosures"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Phone Notification Disclosures</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/main/docs/sms-notifications"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for SMS Notifications" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">SMS Notifications</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/main/docs/sms-notification-disclosures"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">SMS Notification Disclosures</span></span></a></li></ul></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/main/docs/notification-troubleshooting"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Notification Troubleshooting" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Notification Troubleshooting</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/main/docs/expected-notification-behavior"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Expected Notification Behavior</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/main/docs/push-notification-troubleshooting"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Push Notification Troubleshooting</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/main/docs/email-notification-troubleshooting"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Email Notification Troubleshooting</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/main/docs/phone-notification-troubleshooting"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Phone Notification Troubleshooting</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/main/docs/sms-notification-troubleshooting"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">SMS Notification Troubleshooting</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/main/docs/supported-countries"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Supported Countries</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/main/docs/notification-phone-numbers"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Notification Phone Numbers</span></span></a></li></ul></section><section class="Sidebar-listWrapper6Q9_yUrG906C rm-Sidebar-section"><h2 class="Sidebar-headingTRQyOa2pk0gh rm-Sidebar-heading">Services</h2><ul class="Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/main/docs/services-and-integrations"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Services and Integrations" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Services and Integrations</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/main/docs/service-directory"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Service Directory</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/main/docs/service-profile"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Service Profile</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/main/docs/business-services"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Business Services" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Business Services</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/main/docs/business-service-subscription"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Business Service Subscription</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/main/docs/service-graph"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Service Graph</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/main/docs/maintenance-windows"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Maintenance Windows</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/main/docs/email-management-filters-and-rules"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Email Management: Filters and Rules</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/main/docs/regular-expressions"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Regular Expressions</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/main/docs/configurable-service-settings"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Configurable Service Settings</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/main/docs/integrating-with-itsm-tools"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Integrate PagerDuty With ITSM Tools</span></span></a></li></ul></section><section class="Sidebar-listWrapper6Q9_yUrG906C rm-Sidebar-section"><h2 class="Sidebar-headingTRQyOa2pk0gh rm-Sidebar-heading">People</h2><ul class="Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/main/docs/manage-users"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Manage Users" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Manage Users</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/main/docs/import-users-from-a-csv"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Import Users from a CSV</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/main/docs/offboarding"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Offboarding</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/main/docs/user-roles"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">User Roles</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/main/docs/advanced-permissions"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Advanced Permissions</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/main/docs/user-profile"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">User Profile</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/main/docs/teams"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Teams</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/main/docs/contextual-search"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Contextual Search - Tagging</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/main/docs/schedule-basics"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Schedule Basics" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Schedule Basics</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/main/docs/edit-schedules"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Edit Schedules</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/main/docs/schedule-examples"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Schedule Examples</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/main/docs/schedules-in-apps"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Schedules in Third-Party Apps</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/main/docs/my-on-call-shifts"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">My On-Call Shifts</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/main/docs/escalation-policies"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Escalation Policy Basics" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Escalation Policy Basics</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/main/docs/round-robin-scheduling"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Round Robin Scheduling</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/main/docs/escalation-policies-and-schedules"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Escalation Policies and Schedules</span></span></a></li></ul></section><section class="Sidebar-listWrapper6Q9_yUrG906C rm-Sidebar-section"><h2 class="Sidebar-headingTRQyOa2pk0gh rm-Sidebar-heading">Integrations</h2><ul class="Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a 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class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/main/docs/aws-cloudtrail-integration-guide"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">AWS CloudTrail Integration Guide | PagerDuty</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/main/docs/aws-health-dashboard"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">AWS Health Dashboard Integration Guide | PagerDuty</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/main/docs/aws-security-hub-integration-guide-pagerduty"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">AWS Security Hub Integration Guide | 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class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Incident Workflows</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/main/docs/workflow-integrations"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Workflow Integrations</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" data-active="" href="https://support.pagerduty.com/actions/docs/incident-workflow-actions-overview"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Workflow Actions</span></span><i aria-hidden="true" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" rel="noopener" target="_blank" data-active="" href="https://help.catalytic.com/"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">PagerDuty Workflow Automation</span></span><i aria-hidden="true" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" rel="noopener" target="_blank" data-active="" href="https://docs.rundeck.com/docs/"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">PagerDuty Runbook Automation</span></span><i aria-hidden="true" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li></ul></section><section class="Sidebar-listWrapper6Q9_yUrG906C rm-Sidebar-section"><h2 class="Sidebar-headingTRQyOa2pk0gh rm-Sidebar-heading">Generative AI</h2><ul class="Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/main/docs/pagerduty-advance"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">PagerDuty Advance</span></span></a></li></ul></section><section class="Sidebar-listWrapper6Q9_yUrG906C rm-Sidebar-section"><h2 class="Sidebar-headingTRQyOa2pk0gh rm-Sidebar-heading">AIOps</h2><ul class="Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/main/docs/aiops"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for PagerDuty AIOps" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">PagerDuty AIOps</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/main/docs/pagerduty-aiops-quickstart-guide"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">PagerDuty AIOps Quickstart Guide</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/main/docs/intelligent-alert-grouping"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Intelligent Alert Grouping" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Intelligent Alert Grouping</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/main/docs/preview-intelligent-alert-grouping"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Preview Intelligent Alert Grouping</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/main/docs/content-based-alert-grouping"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Content-Based Alert Grouping</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/main/docs/unified-alert-grouping"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Unified Alert Grouping</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/main/docs/global-alert-grouping"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Global Alert Grouping</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/main/docs/time-based-alert-grouping"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Time-Based Alert Grouping</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/main/docs/auto-pause-incident-notifications"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Auto-Pause Incident Notifications</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" data-active="" href="https://support.pagerduty.com/docs/event-orchestration#incident-data"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Alert Suppression</span></span><i aria-hidden="true" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/main/docs/past-incidents"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Past Incidents</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/main/docs/related-incidents"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Related Incidents</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/main/docs/outlier-incident"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Outlier Incident</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/main/docs/probable-origin"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Probable Origin</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/main/docs/recent-changes"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Recent Changes</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/main/docs/event-orchestration"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Event Orchestration" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Event Orchestration</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/main/docs/event-orchestration-cache-variables"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Event Orchestration Cache Variables</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/main/docs/event-orchestration-examples"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Event Orchestration Examples</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/main/docs/operations-console"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Operations Console</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/main/docs/legacy-event-intelligence"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Legacy Event Intelligence</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/main/docs/rulesets"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Rulesets</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/main/docs/migrate-to-event-orchestration"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Migrate to Event Orchestration</span></span></a></li></ul></section><section class="Sidebar-listWrapper6Q9_yUrG906C rm-Sidebar-section"><h2 class="Sidebar-headingTRQyOa2pk0gh rm-Sidebar-heading">Analytics</h2><ul class="Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/main/docs/analytics-dashboard"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Analytics Dashboard</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/main/docs/insights"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Insights</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/main/docs/operational-reviews"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Operational Reviews</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/main/docs/on-call-readiness-reports"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">On-Call Readiness Reports</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/main/docs/event-analytics"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Event Analytics</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/main/docs/pagerduty-advance-analytics"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">PagerDuty Advance Analytics</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/main/docs/user-onboarding-report"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">User Onboarding Report</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/main/docs/recommendations"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Recommendations</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/main/docs/audit-trail-reporting"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Audit Trail Reporting</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/main/docs/pagerduty-analytics-slack-integration"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">PagerDuty Analytics Slack Integration</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/main/docs/operational-maturity"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Operational Maturity</span></span></a></li></ul></section><section class="Sidebar-listWrapper6Q9_yUrG906C rm-Sidebar-section"><h2 class="Sidebar-headingTRQyOa2pk0gh rm-Sidebar-heading">APIs</h2><ul class="Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" data-active="" href="https://developer.pagerduty.com/docs/ZG9jOjQ2NDA2-introduction"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">APIs Overview</span></span><i aria-hidden="true" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/main/docs/api-access-keys"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for API Access Keys" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">API Access Keys</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/main/docs/rest-api-rate-limits"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">REST API Rate Limits</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" data-active="" href="https://v2.developer.pagerduty.com/docs"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Developer Documentation</span></span><i aria-hidden="true" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" data-active="" href="https://developer.pagerduty.com/docs/tools-libraries/client-libraries/?utm_source=web&utm_campaign=kb_nav&utm_medium=link"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">API Client Libraries</span></span><i aria-hidden="true" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/main/docs/safelist-ips"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Safelist IPs</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/main/docs/third-party-tools"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Third-Party Tools" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Third-Party Tools</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" data-active="" href="https://developer.pagerduty.com/docs/tools-libraries/tools-projects/?utm_source=web&utm_campaign=kb_nav&utm_medium=link"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">API Tools & Code Samples</span></span><i aria-hidden="true" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li></ul></li></ul></section><section class="Sidebar-listWrapper6Q9_yUrG906C rm-Sidebar-section"><h2 class="Sidebar-headingTRQyOa2pk0gh rm-Sidebar-heading">Status</h2><ul class="Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/main/docs/status-pages-overview"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Status Pages Overview</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/main/docs/internal-status-page"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Internal Status Page</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/main/docs/external-status-page"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for External Status Page" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">External Status Page</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/main/docs/private-status-page"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Private Status Page</span></span></a></li></ul></li></ul></section><section class="Sidebar-listWrapper6Q9_yUrG906C rm-Sidebar-section"><h2 class="Sidebar-headingTRQyOa2pk0gh rm-Sidebar-heading">Billing and Account Settings</h2><ul class="Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/main/docs/billing-invoices-payments"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Billing, Invoices and Payments" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Billing, Invoices and Payments</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/main/docs/w-9"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Form W-9</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/main/docs/vendor-form"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Vendor Form</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/main/docs/cancel-your-account"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Cancel Your Account</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/main/docs/account-settings"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Account Settings</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/main/docs/account-subdomains"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Account Subdomains</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/main/docs/time-zone-settings"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Time Zone Settings</span></span></a></li></ul></section><section class="Sidebar-listWrapper6Q9_yUrG906C rm-Sidebar-section"><h2 class="Sidebar-headingTRQyOa2pk0gh rm-Sidebar-heading">Mobile App</h2><ul class="Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" data-active="" href="https://university.pagerduty.com/page/on-demand#new-to-pagerduty_getting-started"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Training Material</span></span><i aria-hidden="true" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/main/docs/mobile-app"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for PagerDuty Mobile App" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">PagerDuty Mobile App</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/main/docs/mobile-home-screen"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Mobile Home Screen</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/main/docs/mobile-widgets"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Mobile Widgets</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/main/docs/mobile-app-settings"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Mobile App Settings</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/main/docs/use-mobile-schedules"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Use Mobile Schedules</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/main/docs/mobile-status-dashboard"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Mobile Status Dashboard" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Mobile Status Dashboard</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/main/docs/home-screen-status-dashboard"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Home Screen Status Dashboard</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/main/docs/mdm-setup-browsers"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">MDM Setup and Supported Web Browsers</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/main/docs/release-notes"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Mobile Release Notes</span></span></a></li></ul></section><section class="Sidebar-listWrapper6Q9_yUrG906C rm-Sidebar-section"><h2 class="Sidebar-headingTRQyOa2pk0gh rm-Sidebar-heading">Platform</h2><ul class="Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" data-active="" href="https://www.pagerduty.com/whats-new"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">What's New in PagerDuty</span></span><i aria-hidden="true" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/main/docs/platform-release-notes"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Platform Release Notes" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Platform Release Notes</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/main/docs/platform-release-notes-2023"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Platform Release Notes (2023)</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/main/docs/platform-release-notes-2022"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Platform Release Notes (2022)</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/main/docs/platform-release-notes-2021"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Platform Release Notes (2021)</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/main/docs/platform-release-notes-2020"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Platform Release Notes (2020)</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/main/docs/platform-release-notes-2019"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Platform Release Notes (2019)</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/main/docs/platform-release-notes-2018"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Platform Release Notes (2018)</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/main/docs/platform-release-notes-2017"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Platform Release Notes (2017)</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/main/docs/system-requirements"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">System Requirements</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/main/docs/pd-cef"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Common Event Format (PD-CEF)</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/main/docs/search"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Search</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/main/docs/pagerduty-outage-notifications"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">PagerDuty Outage Notifications</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/main/docs/service-regions"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Service Regions</span></span></a></li></ul></section><section class="Sidebar-listWrapper6Q9_yUrG906C rm-Sidebar-section"><h2 class="Sidebar-headingTRQyOa2pk0gh rm-Sidebar-heading">Jeli part of PagerDuty</h2><ul class="Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/main/docs/get-started-with-jeli"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Get Started With Jeli</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/main/docs/jeli-incidents"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Jeli Incidents" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Jeli Incidents</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/main/docs/jeli-slackbot-commands"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Jeli Slackbot Commands</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/main/docs/mitigate-an-incident"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Mitigate a Jeli Incident</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/main/docs/jeli-workflows"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Jeli Workflows</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/main/docs/opportunities"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Jeli Opportunities" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Jeli Opportunities</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/main/docs/basic-investigation-tutorial"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Basic Investigation Tutorial</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/main/docs/opportunity-stages"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Opportunity Stages</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/main/docs/opportunity-report"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Opportunity Report" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Opportunity Report</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/main/docs/incident-review-templates"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Incident Review Templates</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/main/docs/opportunity-tags"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Opportunity Tags</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/main/docs/related-opportunities"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Related Opportunities</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/main/docs/narrative-builder"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Narrative Builder</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/main/docs/narrative-builder-tutorial"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Narrative Builder Tutorial</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/main/docs/see-participant-information"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">View Opportunity Participant Data</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/main/docs/collect-action-items"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Collect Action Items</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/main/docs/opportunity-notes"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Opportunity Notes</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/main/docs/opportunity-events"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Opportunity Events</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/main/docs/learning-center"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Jeli Learning Center</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/main/docs/view-people-in-jeli"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">View People in Jeli</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/main/docs/jeli-settings-and-integrations"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Jeli Settings and Integrations" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Jeli Settings and Integrations</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/main/docs/entra-id-integration-jeli"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Entra ID Integration | Jeli</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a 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target="_self" href="/main/docs/servicenow-integration-jeli"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">ServiceNow Integration | Jeli</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/main/docs/slack-integration-jeli"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Slack Integration | Jeli</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/main/docs/statuspage-integration-jeli"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Statuspage Integration | Jeli</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/main/docs/vanta-integration-jeli"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Vanta Integration | Jeli</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/main/docs/zoom-integration-jeli"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Zoom Integration | Jeli</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/main/docs/import-hr-data"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Import HR Data</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/main/docs/jeli-api"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Jeli API</span></span></a></li></ul></li></ul></section><section class="Sidebar-listWrapper6Q9_yUrG906C rm-Sidebar-section"><h2 class="Sidebar-headingTRQyOa2pk0gh rm-Sidebar-heading">Security</h2><ul class="Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/main/docs/pagerduty-and-cisa-0-day-vulnerability-remediation-timelines"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">PagerDuty and CISA 0-Day Vulnerability Remediation Timelines</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/main/docs/pagerduty-log4j-zero-day-vulnerability"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">PagerDuty Log4j Zero-Day Vulnerability Updates</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/main/docs/pagerduty-rundeck-automation-self-hosted-key-pair-misconfiguration"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">PagerDuty Runbook Automation Self-Hosted / Rundeck Key Pair Misconfiguration</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/main/docs/security-hygiene-for-the-current-cyber-threat-landscape"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Security Hygiene for the Current Cyber Threat Landscape</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/main/docs/sisense-compromise"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Sisense Compromise</span></span></a></li></ul></section><section class="Sidebar-listWrapper6Q9_yUrG906C rm-Sidebar-section"><h2 class="Sidebar-headingTRQyOa2pk0gh rm-Sidebar-heading">Support</h2><ul class="Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/main/docs/support-portal-faq"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Support Portal FAQ</span></span></a></li></ul></section></div></nav><article class="rm-Article " id="content"><header id="content-head"><div class="row clearfix"><div class="col-xs-9"><h1>Notification Content and Behavior</h1><div class="excerpt"><div class="rm-Markdown markdown-body" data-testid="RDMD"><p>PagerDuty notifications sent via push, email, phone call, and SMS</p></div></div></div></div></header><div class="grid-container-fluid" id="content-container"><section class="content-body grid-75"><div dehydrated="<p>PagerDuty sends notifications to on-call users when an incident is assigned to them. These notifications are most commonly sent when an incident triggers or escalates. Depending on your account’s plan, users may also receive notifications when they’re added as a <a href="/docs/add-responders" target="" title="">responder</a> or <a href="/docs/communicate-with-stakeholders" target="" title="">subscriber</a>, or when a <a href="/docs/conference-bridge" target="" title="">conference bridge</a> is added to an incident. The specific <a href="#notification-content" target="" title="">content</a> and <a href="#notification-behavior" target="" title="">behavior</a> of these notifications are detailed below.</p> <h1 class="heading heading-1 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="notification-content"></div><div class="heading-text"><div id="section-notification-content" class="heading-anchor_backwardsCompatibility"></div>Notification Content</div><a aria-label="Skip link to Notification Content" class="heading-anchor-icon fa fa-anchor" href="#notification-content"></a></h1> <p>Select from the articles below for more information about a specific notification channel:</p> <ul> <li><a href="/main/docs/push-notifications" target="" title="" class="doc-link" data-sidebar="push-notifications">Push Notifications</a></li> <li><a href="/main/docs/email-notifications" target="" title="" class="doc-link" data-sidebar="email-notifications">Email Notifications</a></li> <li><a href="/main/docs/phone-notifications" target="" title="" class="doc-link" data-sidebar="phone-notifications">Phone Notifications</a></li> <li><a href="/main/docs/sms-notifications" target="" title="" class="doc-link" data-sidebar="sms-notifications">SMS Notifications</a></li> </ul> <h1 class="heading heading-1 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="notification-behavior"></div><div class="heading-text"><div id="section-notification-behavior" class="heading-anchor_backwardsCompatibility"></div>Notification Behavior</div><a aria-label="Skip link to Notification Behavior" class="heading-anchor-icon fa fa-anchor" href="#notification-behavior"></a></h1> <p>PagerDuty bundles multiple notifications together to reduce noise for users. You can also test and respond to notifications.</p> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="notification-bundling"></div><div class="heading-text"><div id="section-notification-bundling" class="heading-anchor_backwardsCompatibility"></div>Notification Bundling</div><a aria-label="Skip link to Notification Bundling" class="heading-anchor-icon fa fa-anchor" href="#notification-bundling"></a></h2> <p>When a user is assigned to multiple incidents, PagerDuty will bundle notifications into a single summary message in an effort to reduce alert fatigue and distractions. All notification methods (<a href="#email-notifications" target="" title="">email</a>, <a href="#sms-notifications" target="" title="">SMS</a>, <a href="#phone-notifications" target="" title="">phone</a> and <a href="#push-notifications" target="" title="">push</a>) support notification bundling. Bundled notifications will include information about all triggered incidents (i.e., not acknowledged or resolved).</p> <p>The following examples assume a service named “Nagios-Shopping-Cart” has triggered five incidents within the previous minute. Here is what bundled notifications would look like for each notification method:</p> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="email"></div><div class="heading-text"><div id="section-email" class="heading-anchor_backwardsCompatibility"></div>Email</div><a aria-label="Skip link to Email" class="heading-anchor-icon fa fa-anchor" href="#email"></a></h3> <pre><button aria-label="Copy Code" class="rdmd-code-copy fa"></button><code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">You are assigned 5 triggered incidents in PagerDuty: Please visit the following URL to manage these incidents. https://fake-name.pagerduty.com/dashboard 1) Incident #100 Opened on: Jan 1 at 12:00pm PST Service: Nagios-Shopping-Cart Description: Emergency in the server room Link: https://fake-service.pagerduty.com/i/100 </code></pre> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="phone"></div><div class="heading-text"><div id="section-phone" class="heading-anchor_backwardsCompatibility"></div>Phone</div><a aria-label="Skip link to Phone" class="heading-anchor-icon fa fa-anchor" href="#phone"></a></h3> <p><button aria-label="Copy Code" class="rdmd-code-copy fa"></button><code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">You have 5 triggered incidents on Nagios-Shopping-Cart. Press 4 to acknowledge all incidents. Press 6 to resolve all incidents. Press 0 for help or press * to repeat this message.</code></p> <blockquote class="callout callout_okay" theme="👍"><h2 class="callout-heading"><span class="callout-icon">👍</span><p>Minimize Notifications</p></h2><p>You can reduce the overall number of notifications that you receive by adding a delay to your <a href="/docs/configuring-a-user-profile#notification-rules" target="" title="">notification rules</a>. For example, adding a few-minutes delay will allow more time for incidents to aggregate, and you can expect to receive fewer notifications during periods of high incident volume.</p></blockquote> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="sms"></div><div class="heading-text"><div id="section-sms" class="heading-anchor_backwardsCompatibility"></div>SMS</div><a aria-label="Skip link to SMS" class="heading-anchor-icon fa fa-anchor" href="#sms"></a></h3> <p><button aria-label="Copy Code" class="rdmd-code-copy fa"></button><code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">ALRT: #100,#101,#102,#103,#104 on Nagios-Shopping-Cart. Reply 14:Ack all, 16:Resolv all</code></p> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="send-test-notifications"></div><div class="heading-text"><div id="section-send-test-notifications" class="heading-anchor_backwardsCompatibility"></div>Send Test Notifications</div><a aria-label="Skip link to Send Test Notifications" class="heading-anchor-icon fa fa-anchor" href="#send-test-notifications"></a></h2> <p>Please see our <a href="/docs/user-profile#test-a-contact-method" target="" title="">Test a Contact Method</a> section for more information.</p> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="respond-to-incident-notifications"></div><div class="heading-text"><div id="section-respond-to-incident-notifications" class="heading-anchor_backwardsCompatibility"></div>Respond to Incident Notifications</div><a aria-label="Skip link to Respond to Incident Notifications" class="heading-anchor-icon fa fa-anchor" href="#respond-to-incident-notifications"></a></h2> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="respond-from-the-mobile-app"></div><div class="heading-text"><div id="section-respond-from-the-mobile-app" class="heading-anchor_backwardsCompatibility"></div>Respond from the Mobile App</div><a aria-label="Skip link to Respond from the Mobile App" class="heading-anchor-icon fa fa-anchor" href="#respond-from-the-mobile-app"></a></h3> <p>For more information about taking action on incidents in the mobile app, please see <a href="/docs/mobile-app#respond-to-incidents-in-the-mobile-app" target="" title="">Respond to Incidents in the Mobile App</a>.</p> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="respond-to-an-email-notification"></div><div class="heading-text"><div id="section-respond-to-an-email-notification" class="heading-anchor_backwardsCompatibility"></div>Respond to an Email Notification</div><a aria-label="Skip link to Respond to an Email Notification" class="heading-anchor-icon fa fa-anchor" href="#respond-to-an-email-notification"></a></h3> <p>Responding to an email notification to acknowledge or resolve an incident is not supported. We recommend using one of the following methods to take action on an incident:</p> <ul> <li>Web app (<a href="/docs/incidents#acknowledge-an-incident-via-web-app" target="" title="">acknowledge</a>, <a href="/docs/incidents#resolve-an-incident-via-web-app" target="" title="">resolve</a>)</li> <li><a href="/docs/mobile-app#respond-to-incidents-in-the-mobile-app" target="" title="">Mobile app</a></li> <li><a href="#respond-to-a-phone-notification" target="" title="">Phone notification</a></li> <li><a href="#respond-to-an-sms-notification" target="" title="">SMS notification</a></li> </ul> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="respond-to-a-phone-notification"></div><div class="heading-text"><div id="section-respond-to-a-phone-notification" class="heading-anchor_backwardsCompatibility"></div>Respond to a Phone Notification</div><a aria-label="Skip link to Respond to a Phone Notification" class="heading-anchor-icon fa fa-anchor" href="#respond-to-a-phone-notification"></a></h3> <p>Similar to <a href="#respond-to-an-sms-notification" target="" title="">SMS notifications</a>, you can respond to phone notifications to acknowledge, resolve or escalate an incident.</p> <p>An example phone notification states: <button aria-label="Copy Code" class="rdmd-code-copy fa"></button><code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">PagerDuty Alert: You have one triggered incident on Signal Sciences. The failure is “Check outside normal range - Warning”. Press 4 to acknowledge. Press 6 to resolve. Press 8 to escalate to the level 2 on call, User 2 </code>.</p> <p>Enter the appropriate number on your phone’s keypad to take one of the following actions:</p> <ul> <li><strong>Acknowledge</strong></li> <li><strong>Resolve</strong></li> <li><strong>Escalate</strong>. This option is available if there is another level in the service’s escalation policy.</li> </ul> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="respond-to-an-sms-notification"></div><div class="heading-text"><div id="section-respond-to-an-sms-notification" class="heading-anchor_backwardsCompatibility"></div>Respond to an SMS Notification</div><a aria-label="Skip link to Respond to an SMS Notification" class="heading-anchor-icon fa fa-anchor" href="#respond-to-an-sms-notification"></a></h3> <p>When you receive an SMS incident notification, you will be prompted to <strong>Ack</strong>, <strong>Resolv</strong>, or <strong>Escal8</strong> it. While the specific code you receive for each action may vary, <strong>Ack</strong> will always end in <button aria-label="Copy Code" class="rdmd-code-copy fa"></button><code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">4</code>, <strong>Resolv</strong> will always end in <button aria-label="Copy Code" class="rdmd-code-copy fa"></button><code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">6</code>, and <strong>Escal8</strong> will always end in <button aria-label="Copy Code" class="rdmd-code-copy fa"></button><code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">8</code>.</p> <p>The following example assumes there is an incident on a service named “Signal Sciences”:</p> <figure><span aria-label="Acknowledge an incident via SMS notification" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="Acknowledge an incident via SMS notification" loading="lazy" src="https://files.readme.io/23f50a5-acknowledge_incident.png" title="Acknowledge an incident via SMS notification" align="center" class="" width="50% " caption="" height="auto"/></span></span><figcaption><p>Acknowledge an incident via SMS notification</p></figcaption></figure>" style="margin-left:31px" class="rm-Markdown markdown-body rm-Markdown markdown-body ng-non-bindable" data-testid="RDMD"><p>PagerDuty sends notifications to on-call users when an incident is assigned to them. These notifications are most commonly sent when an incident triggers or escalates. Depending on your account’s plan, users may also receive notifications when they’re added as a <a target="_self" href="/main/docs/add-responders">responder</a> or <a target="_self" href="/main/docs/communicate-with-stakeholders">subscriber</a>, or when a <a target="_self" href="/main/docs/conference-bridge">conference bridge</a> is added to an incident. The specific <a target="_self" href="#notification-content">content</a> and <a target="_self" href="#notification-behavior">behavior</a> of these notifications are detailed below.</p> <h1 class="heading heading-1 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="notification-content"></div><div class="heading-text"><div id="section-notification-content" class="heading-anchor_backwardsCompatibility"></div>Notification Content</div><a aria-label="Skip link to Notification Content" class="heading-anchor-icon fa fa-anchor" href="#notification-content"></a></h1> <p>Select from the articles below for more information about a specific notification channel:</p> <ul> <li><a target="_self" href="/main/docs/push-notifications">Push Notifications</a></li> <li><a target="_self" href="/main/docs/email-notifications">Email Notifications</a></li> <li><a target="_self" href="/main/docs/phone-notifications">Phone Notifications</a></li> <li><a target="_self" href="/main/docs/sms-notifications">SMS Notifications</a></li> </ul> <h1 class="heading heading-1 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="notification-behavior"></div><div class="heading-text"><div id="section-notification-behavior" class="heading-anchor_backwardsCompatibility"></div>Notification Behavior</div><a aria-label="Skip link to Notification Behavior" class="heading-anchor-icon fa fa-anchor" href="#notification-behavior"></a></h1> <p>PagerDuty bundles multiple notifications together to reduce noise for users. You can also test and respond to notifications.</p> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="notification-bundling"></div><div class="heading-text"><div id="section-notification-bundling" class="heading-anchor_backwardsCompatibility"></div>Notification Bundling</div><a aria-label="Skip link to Notification Bundling" class="heading-anchor-icon fa fa-anchor" href="#notification-bundling"></a></h2> <p>When a user is assigned to multiple incidents, PagerDuty will bundle notifications into a single summary message in an effort to reduce alert fatigue and distractions. All notification methods (<a target="_self" href="#email-notifications">email</a>, <a target="_self" href="#sms-notifications">SMS</a>, <a target="_self" href="#phone-notifications">phone</a> and <a target="_self" href="#push-notifications">push</a>) support notification bundling. Bundled notifications will include information about all triggered incidents (i.e., not acknowledged or resolved).</p> <p>The following examples assume a service named “Nagios-Shopping-Cart” has triggered five incidents within the previous minute. Here is what bundled notifications would look like for each notification method:</p> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="email"></div><div class="heading-text"><div id="section-email" class="heading-anchor_backwardsCompatibility"></div>Email</div><a aria-label="Skip link to Email" class="heading-anchor-icon fa fa-anchor" href="#email"></a></h3> <pre><button aria-label="Copy Code" class="rdmd-code-copy fa"></button><code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">You are assigned 5 triggered incidents in PagerDuty: Please visit the following URL to manage these incidents. https://fake-name.pagerduty.com/dashboard 1) Incident #100 Opened on: Jan 1 at 12:00pm PST Service: Nagios-Shopping-Cart Description: Emergency in the server room Link: https://fake-service.pagerduty.com/i/100 </code></pre> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="phone"></div><div class="heading-text"><div id="section-phone" class="heading-anchor_backwardsCompatibility"></div>Phone</div><a aria-label="Skip link to Phone" class="heading-anchor-icon fa fa-anchor" href="#phone"></a></h3> <p><button aria-label="Copy Code" class="rdmd-code-copy fa"></button><code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">You have 5 triggered incidents on Nagios-Shopping-Cart. Press 4 to acknowledge all incidents. Press 6 to resolve all incidents. Press 0 for help or press * to repeat this message.</code></p> <blockquote class="callout callout_okay" theme="👍"><h2 class="callout-heading"><span class="callout-icon">👍</span><p>Minimize Notifications</p></h2><p>You can reduce the overall number of notifications that you receive by adding a delay to your <a target="_self" href="/main/docs/configuring-a-user-profile#notification-rules">notification rules</a>. For example, adding a few-minutes delay will allow more time for incidents to aggregate, and you can expect to receive fewer notifications during periods of high incident volume.</p></blockquote> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="sms"></div><div class="heading-text"><div id="section-sms" class="heading-anchor_backwardsCompatibility"></div>SMS</div><a aria-label="Skip link to SMS" class="heading-anchor-icon fa fa-anchor" href="#sms"></a></h3> <p><button aria-label="Copy Code" class="rdmd-code-copy fa"></button><code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">ALRT: #100,#101,#102,#103,#104 on Nagios-Shopping-Cart. Reply 14:Ack all, 16:Resolv all</code></p> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="send-test-notifications"></div><div class="heading-text"><div id="section-send-test-notifications" class="heading-anchor_backwardsCompatibility"></div>Send Test Notifications</div><a aria-label="Skip link to Send Test Notifications" class="heading-anchor-icon fa fa-anchor" href="#send-test-notifications"></a></h2> <p>Please see our <a target="_self" href="/main/docs/user-profile#test-a-contact-method">Test a Contact Method</a> section for more information.</p> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="respond-to-incident-notifications"></div><div class="heading-text"><div id="section-respond-to-incident-notifications" class="heading-anchor_backwardsCompatibility"></div>Respond to Incident Notifications</div><a aria-label="Skip link to Respond to Incident Notifications" class="heading-anchor-icon fa fa-anchor" href="#respond-to-incident-notifications"></a></h2> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="respond-from-the-mobile-app"></div><div class="heading-text"><div id="section-respond-from-the-mobile-app" class="heading-anchor_backwardsCompatibility"></div>Respond from the Mobile App</div><a aria-label="Skip link to Respond from the Mobile App" class="heading-anchor-icon fa fa-anchor" href="#respond-from-the-mobile-app"></a></h3> <p>For more information about taking action on incidents in the mobile app, please see <a target="_self" href="/main/docs/mobile-app#respond-to-incidents-in-the-mobile-app">Respond to Incidents in the Mobile App</a>.</p> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="respond-to-an-email-notification"></div><div class="heading-text"><div id="section-respond-to-an-email-notification" class="heading-anchor_backwardsCompatibility"></div>Respond to an Email Notification</div><a aria-label="Skip link to Respond to an Email Notification" class="heading-anchor-icon fa fa-anchor" href="#respond-to-an-email-notification"></a></h3> <p>Responding to an email notification to acknowledge or resolve an incident is not supported. We recommend using one of the following methods to take action on an incident:</p> <ul> <li>Web app (<a target="_self" href="/main/docs/incidents#acknowledge-an-incident-via-web-app">acknowledge</a>, <a target="_self" href="/main/docs/incidents#resolve-an-incident-via-web-app">resolve</a>)</li> <li><a target="_self" href="/main/docs/mobile-app#respond-to-incidents-in-the-mobile-app">Mobile app</a></li> <li><a target="_self" href="#respond-to-a-phone-notification">Phone notification</a></li> <li><a target="_self" href="#respond-to-an-sms-notification">SMS notification</a></li> </ul> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="respond-to-a-phone-notification"></div><div class="heading-text"><div id="section-respond-to-a-phone-notification" class="heading-anchor_backwardsCompatibility"></div>Respond to a Phone Notification</div><a aria-label="Skip link to Respond to a Phone Notification" class="heading-anchor-icon fa fa-anchor" href="#respond-to-a-phone-notification"></a></h3> <p>Similar to <a target="_self" href="#respond-to-an-sms-notification">SMS notifications</a>, you can respond to phone notifications to acknowledge, resolve or escalate an incident.</p> <p>An example phone notification states: <button aria-label="Copy Code" class="rdmd-code-copy fa"></button><code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">PagerDuty Alert: You have one triggered incident on Signal Sciences. The failure is “Check outside normal range - Warning”. Press 4 to acknowledge. Press 6 to resolve. Press 8 to escalate to the level 2 on call, User 2 </code>.</p> <p>Enter the appropriate number on your phone’s keypad to take one of the following actions:</p> <ul> <li><strong>Acknowledge</strong></li> <li><strong>Resolve</strong></li> <li><strong>Escalate</strong>. This option is available if there is another level in the service’s escalation policy.</li> </ul> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="respond-to-an-sms-notification"></div><div class="heading-text"><div id="section-respond-to-an-sms-notification" class="heading-anchor_backwardsCompatibility"></div>Respond to an SMS Notification</div><a aria-label="Skip link to Respond to an SMS Notification" class="heading-anchor-icon fa fa-anchor" href="#respond-to-an-sms-notification"></a></h3> <p>When you receive an SMS incident notification, you will be prompted to <strong>Ack</strong>, <strong>Resolv</strong>, or <strong>Escal8</strong> it. While the specific code you receive for each action may vary, <strong>Ack</strong> will always end in <button aria-label="Copy Code" class="rdmd-code-copy fa"></button><code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">4</code>, <strong>Resolv</strong> will always end in <button aria-label="Copy Code" class="rdmd-code-copy fa"></button><code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">6</code>, and <strong>Escal8</strong> will always end in <button aria-label="Copy Code" class="rdmd-code-copy fa"></button><code class="rdmd-code lang- theme-light" data-lang="" name="" tabindex="0">8</code>.</p> <p>The following example assumes there is an incident on a service named “Signal Sciences”:</p> <figure><span aria-label="Acknowledge an incident via SMS notification" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="Acknowledge an incident via SMS notification" loading="lazy" src="https://files.readme.io/23f50a5-acknowledge_incident.png" title="Acknowledge an incident via SMS notification" align="center" class="" width="50% " caption="" height="auto"/></span></span><figcaption><p>Acknowledge an incident via SMS notification</p></figcaption></figure></div><div class="UpdatedAt"><p class="DateLine "><i class="icon icon-watch"></i>Updated 8 months ago </p></div><hr class="NextStepsDivider"/><div class="WhatsNext-wrapper3DTnpcPqKoHg"><header class="APISectionHeader3LN_-QIR0m7x rm-APISectionHeader WhatsNext-headingQHN33r4trf_s"><div class="APISectionHeader-heading4MUMLbp4_nLs">Learn more</div></header><div class="rm-Markdown markdown-body WhatsNext-description1zZyZLPCGmaa WhatsNext-description_empty1Hh8M1AKGhbW" data-testid="RDMD"></div><ul><li><a class="WhatsNext-link" target="_self" href="/main/docs/notification-settings">Notification Settings</a><span class="IconWrapper Icon-wrapper2z2wVIeGsiUy"><svg fill="none" viewBox="0 0 24 24" class="Icon Icon3_D2ysxFZ_ll Icon-svg2Lm7f6G9Ly5a icon" data-name="arrow-right" role="img" style="--icon-color:inherit;--icon-size:inherit;--icon-stroke-width:2px" aria-hidden="true"><path stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" d="M5 12h14M12 5l7 7-7 7" class="icon-stroke-width"></path></svg></span></li><li><a class="WhatsNext-link" target="_self" href="/main/docs/notification-troubleshooting">Notification Troubleshooting</a><span class="IconWrapper Icon-wrapper2z2wVIeGsiUy"><svg fill="none" viewBox="0 0 24 24" class="Icon Icon3_D2ysxFZ_ll Icon-svg2Lm7f6G9Ly5a icon" data-name="arrow-right" role="img" style="--icon-color:inherit;--icon-size:inherit;--icon-stroke-width:2px" aria-hidden="true"><path stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" d="M5 12h14M12 5l7 7-7 7" class="icon-stroke-width"></path></svg></span></li></ul></div></section><section class="content-toc grid-25"><nav><ul class="toc-list"><li><a class="tocHeader" href="#"><i class="icon icon-text-align-left"></i>Table of Contents</a></li><li class="toc-children"><ul> <li> <a href="#notification-content">Notification Content</a> </li> <li> <a href="#notification-behavior">Notification Behavior</a> <ul> <li><a href="#notification-bundling">Notification Bundling</a></li> <li><a href="#send-test-notifications">Send Test Notifications</a></li> <li><a href="#respond-to-incident-notifications">Respond to Incident Notifications</a></li> </ul> </li> </ul></li></ul></nav></section></div><div class="ModalWrapper" id="tutorialmodal-root"></div></article></div></main><footer aria-label="Status banner" class="AppFooter rm-Banners"></footer><footer><div class="pd-footer"> <div class="pd-footer-inner"> <div class="col"> <h3 class="footer-header">Getting Started</h3> <ul> <li><a href="https://support.pagerduty.com/docs/introduction">Intro to PagerDuty</a></li> <li><a href="https://www.pagerduty.com/faq">FAQ</a></li> <li><a href="https://www.pagerduty.com/ops-guides/">Best 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These notifications are most commonly sent when an incident triggers or escalates. Depending on your account’s plan, users may also receive notifications when they’re added as a [responder](/docs/add-responders) or [subscriber](/docs/communicate-with-stakeholders), or when a [conference bridge](/docs/conference-bridge) is added to an incident. The specific [content](#notification-content) and [behavior](#notification-behavior) of these notifications are detailed below.\n\n# Notification Content\n\nSelect from the articles below for more information about a specific notification channel:\n\n- [Push Notifications](doc:push-notifications)\n- [Email Notifications](doc:email-notifications)\n- [Phone Notifications](doc:phone-notifications)\n- [SMS Notifications](doc:sms-notifications)\n\n# Notification Behavior\n\nPagerDuty bundles multiple notifications together to reduce noise for users. You can also test and respond to notifications.\n\n## Notification Bundling\n\nWhen a user is assigned to multiple incidents, PagerDuty will bundle notifications into a single summary message in an effort to reduce alert fatigue and distractions. All notification methods ([email](#email-notifications), [SMS](#sms-notifications), [phone](#phone-notifications) and [push](#push-notifications)) support notification bundling. Bundled notifications will include information about all triggered incidents (i.e., not acknowledged or resolved).\n\nThe following examples assume a service named “Nagios-Shopping-Cart” has triggered five incidents within the previous minute. Here is what bundled notifications would look like for each notification method:\n\n### Email\n\n```\nYou are assigned 5 triggered incidents in PagerDuty:\nPlease visit the following URL to manage these incidents.\nhttps://fake-name.pagerduty.com/dashboard\n\n1) Incident #100\n Opened on: Jan 1 at 12:00pm PST\n Service: Nagios-Shopping-Cart\n Description: Emergency in the server room\n Link: https://fake-service.pagerduty.com/i/100\n```\n\n### Phone\n\n`You have 5 triggered incidents on Nagios-Shopping-Cart. Press 4 to acknowledge all incidents. Press 6 to resolve all incidents. Press 0 for help or press * to repeat this message.`\n\n> 👍 Minimize Notifications\n> \n> You can reduce the overall number of notifications that you receive by adding a delay to your [notification rules](/docs/configuring-a-user-profile#notification-rules). For example, adding a few-minutes delay will allow more time for incidents to aggregate, and you can expect to receive fewer notifications during periods of high incident volume.\n\n### SMS\n\n`ALRT: #100,#101,#102,#103,#104 on Nagios-Shopping-Cart. Reply 14:Ack all, 16:Resolv all`\n\n## Send Test Notifications\n\nPlease see our [Test a Contact Method](/docs/user-profile#test-a-contact-method) section for more information.\n\n## Respond to Incident Notifications\n\n### Respond from the Mobile App\n\nFor more information about taking action on incidents in the mobile app, please see [Respond to Incidents in the Mobile App](/docs/mobile-app#respond-to-incidents-in-the-mobile-app).\n\n### Respond to an Email Notification\n\nResponding to an email notification to acknowledge or resolve an incident is not supported. We recommend using one of the following methods to take action on an incident:\n\n- Web app ([acknowledge](/docs/incidents#acknowledge-an-incident-via-web-app), [resolve](/docs/incidents#resolve-an-incident-via-web-app))\n- [Mobile app](/docs/mobile-app#respond-to-incidents-in-the-mobile-app)\n- [Phone notification](#respond-to-a-phone-notification)\n- [SMS notification](#respond-to-an-sms-notification)\n\n### Respond to a Phone Notification\n\nSimilar to [SMS notifications](#respond-to-an-sms-notification), you can respond to phone notifications to acknowledge, resolve or escalate an incident.\n\nAn example phone notification states: `PagerDuty Alert: You have one triggered incident on Signal Sciences. The failure is “Check outside normal range - Warning”. Press 4 to acknowledge. Press 6 to resolve. Press 8 to escalate to the level 2 on call, User 2 `.\n\nEnter the appropriate number on your phone’s keypad to take one of the following actions:\n\n- **Acknowledge**\n- **Resolve**\n- **Escalate**. This option is available if there is another level in the service’s escalation policy.\n\n### Respond to an SMS Notification\n\nWhen you receive an SMS incident notification, you will be prompted to **Ack**, **Resolv**, or **Escal8** it. While the specific code you receive for each action may vary, **Ack** will always end in `4`, **Resolv** will always end in `6`, and **Escal8** will always end in `8`.\n\nThe following example assumes there is an incident on a service named “Signal Sciences”:\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/23f50a5-acknowledge_incident.png\",\n \"Acknowledge an incident via SMS notification\",\n \"Acknowledge an incident via SMS notification\"\n ],\n \"align\": \"center\",\n \"sizing\": \"50% \",\n \"caption\": \"Acknowledge an incident via SMS notification\"\n }\n ]\n}\n[/block]","dehydrated":{"toc":"<nav><ul class=\"toc-list\"><li><a class=\"tocHeader\" href=\"#\"><i class=\"icon icon-text-align-left\"></i>Table of Contents</a></li><li class=\"toc-children\"><ul>\n<li>\n<a href=\"#notification-content\">Notification Content</a>\n</li>\n<li>\n<a href=\"#notification-behavior\">Notification Behavior</a>\n<ul>\n<li><a href=\"#notification-bundling\">Notification Bundling</a></li>\n<li><a href=\"#send-test-notifications\">Send Test Notifications</a></li>\n<li><a href=\"#respond-to-incident-notifications\">Respond to Incident Notifications</a></li>\n</ul>\n</li>\n</ul></li></ul></nav>","body":"<p>PagerDuty sends notifications to on-call users when an incident is assigned to them. These notifications are most commonly sent when an incident triggers or escalates. Depending on your account’s plan, users may also receive notifications when they’re added as a <a href=\"/docs/add-responders\" target=\"\" title=\"\">responder</a> or <a href=\"/docs/communicate-with-stakeholders\" target=\"\" title=\"\">subscriber</a>, or when a <a href=\"/docs/conference-bridge\" target=\"\" title=\"\">conference bridge</a> is added to an incident. The specific <a href=\"#notification-content\" target=\"\" title=\"\">content</a> and <a href=\"#notification-behavior\" target=\"\" title=\"\">behavior</a> of these notifications are detailed below.</p>\n<h1 class=\"heading heading-1 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"notification-content\"></div><div class=\"heading-text\"><div id=\"section-notification-content\" class=\"heading-anchor_backwardsCompatibility\"></div>Notification Content</div><a aria-label=\"Skip link to Notification Content\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#notification-content\"></a></h1>\n<p>Select from the articles below for more information about a specific notification channel:</p>\n<ul>\n<li><a href=\"/main/docs/push-notifications\" target=\"\" title=\"\" class=\"doc-link\" data-sidebar=\"push-notifications\">Push Notifications</a></li>\n<li><a href=\"/main/docs/email-notifications\" target=\"\" title=\"\" class=\"doc-link\" data-sidebar=\"email-notifications\">Email Notifications</a></li>\n<li><a href=\"/main/docs/phone-notifications\" target=\"\" title=\"\" class=\"doc-link\" data-sidebar=\"phone-notifications\">Phone Notifications</a></li>\n<li><a href=\"/main/docs/sms-notifications\" target=\"\" title=\"\" class=\"doc-link\" data-sidebar=\"sms-notifications\">SMS Notifications</a></li>\n</ul>\n<h1 class=\"heading heading-1 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"notification-behavior\"></div><div class=\"heading-text\"><div id=\"section-notification-behavior\" class=\"heading-anchor_backwardsCompatibility\"></div>Notification Behavior</div><a aria-label=\"Skip link to Notification Behavior\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#notification-behavior\"></a></h1>\n<p>PagerDuty bundles multiple notifications together to reduce noise for users. You can also test and respond to notifications.</p>\n<h2 class=\"heading heading-2 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"notification-bundling\"></div><div class=\"heading-text\"><div id=\"section-notification-bundling\" class=\"heading-anchor_backwardsCompatibility\"></div>Notification Bundling</div><a aria-label=\"Skip link to Notification Bundling\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#notification-bundling\"></a></h2>\n<p>When a user is assigned to multiple incidents, PagerDuty will bundle notifications into a single summary message in an effort to reduce alert fatigue and distractions. All notification methods (<a href=\"#email-notifications\" target=\"\" title=\"\">email</a>, <a href=\"#sms-notifications\" target=\"\" title=\"\">SMS</a>, <a href=\"#phone-notifications\" target=\"\" title=\"\">phone</a> and <a href=\"#push-notifications\" target=\"\" title=\"\">push</a>) support notification bundling. Bundled notifications will include information about all triggered incidents (i.e., not acknowledged or resolved).</p>\n<p>The following examples assume a service named “Nagios-Shopping-Cart” has triggered five incidents within the previous minute. Here is what bundled notifications would look like for each notification method:</p>\n<h3 class=\"heading heading-3 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"email\"></div><div class=\"heading-text\"><div id=\"section-email\" class=\"heading-anchor_backwardsCompatibility\"></div>Email</div><a aria-label=\"Skip link to Email\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#email\"></a></h3>\n<pre><button aria-label=\"Copy Code\" class=\"rdmd-code-copy fa\"></button><code class=\"rdmd-code lang- theme-light\" data-lang=\"\" name=\"\" tabindex=\"0\">You are assigned 5 triggered incidents in PagerDuty:\nPlease visit the following URL to manage these incidents.\nhttps://fake-name.pagerduty.com/dashboard\n\n1) Incident #100\n Opened on: Jan 1 at 12:00pm PST\n Service: Nagios-Shopping-Cart\n Description: Emergency in the server room\n Link: https://fake-service.pagerduty.com/i/100\n</code></pre>\n<h3 class=\"heading heading-3 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"phone\"></div><div class=\"heading-text\"><div id=\"section-phone\" class=\"heading-anchor_backwardsCompatibility\"></div>Phone</div><a aria-label=\"Skip link to Phone\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#phone\"></a></h3>\n<p><button aria-label=\"Copy Code\" class=\"rdmd-code-copy fa\"></button><code class=\"rdmd-code lang- theme-light\" data-lang=\"\" name=\"\" tabindex=\"0\">You have 5 triggered incidents on Nagios-Shopping-Cart. Press 4 to acknowledge all incidents. Press 6 to resolve all incidents. Press 0 for help or press * to repeat this message.</code></p>\n<blockquote class=\"callout callout_okay\" theme=\"👍\"><h2 class=\"callout-heading\"><span class=\"callout-icon\">👍</span><p>Minimize Notifications</p></h2><p>You can reduce the overall number of notifications that you receive by adding a delay to your <a href=\"/docs/configuring-a-user-profile#notification-rules\" target=\"\" title=\"\">notification rules</a>. For example, adding a few-minutes delay will allow more time for incidents to aggregate, and you can expect to receive fewer notifications during periods of high incident volume.</p></blockquote>\n<h3 class=\"heading heading-3 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"sms\"></div><div class=\"heading-text\"><div id=\"section-sms\" class=\"heading-anchor_backwardsCompatibility\"></div>SMS</div><a aria-label=\"Skip link to SMS\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#sms\"></a></h3>\n<p><button aria-label=\"Copy Code\" class=\"rdmd-code-copy fa\"></button><code class=\"rdmd-code lang- theme-light\" data-lang=\"\" name=\"\" tabindex=\"0\">ALRT: #100,#101,#102,#103,#104 on Nagios-Shopping-Cart. Reply 14:Ack all, 16:Resolv all</code></p>\n<h2 class=\"heading heading-2 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"send-test-notifications\"></div><div class=\"heading-text\"><div id=\"section-send-test-notifications\" class=\"heading-anchor_backwardsCompatibility\"></div>Send Test Notifications</div><a aria-label=\"Skip link to Send Test Notifications\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#send-test-notifications\"></a></h2>\n<p>Please see our <a href=\"/docs/user-profile#test-a-contact-method\" target=\"\" title=\"\">Test a Contact Method</a> section for more information.</p>\n<h2 class=\"heading heading-2 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"respond-to-incident-notifications\"></div><div class=\"heading-text\"><div id=\"section-respond-to-incident-notifications\" class=\"heading-anchor_backwardsCompatibility\"></div>Respond to Incident Notifications</div><a aria-label=\"Skip link to Respond to Incident Notifications\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#respond-to-incident-notifications\"></a></h2>\n<h3 class=\"heading heading-3 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"respond-from-the-mobile-app\"></div><div class=\"heading-text\"><div id=\"section-respond-from-the-mobile-app\" class=\"heading-anchor_backwardsCompatibility\"></div>Respond from the Mobile App</div><a aria-label=\"Skip link to Respond from the Mobile App\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#respond-from-the-mobile-app\"></a></h3>\n<p>For more information about taking action on incidents in the mobile app, please see <a href=\"/docs/mobile-app#respond-to-incidents-in-the-mobile-app\" target=\"\" title=\"\">Respond to Incidents in the Mobile App</a>.</p>\n<h3 class=\"heading heading-3 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"respond-to-an-email-notification\"></div><div class=\"heading-text\"><div id=\"section-respond-to-an-email-notification\" class=\"heading-anchor_backwardsCompatibility\"></div>Respond to an Email Notification</div><a aria-label=\"Skip link to Respond to an Email Notification\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#respond-to-an-email-notification\"></a></h3>\n<p>Responding to an email notification to acknowledge or resolve an incident is not supported. We recommend using one of the following methods to take action on an incident:</p>\n<ul>\n<li>Web app (<a href=\"/docs/incidents#acknowledge-an-incident-via-web-app\" target=\"\" title=\"\">acknowledge</a>, <a href=\"/docs/incidents#resolve-an-incident-via-web-app\" target=\"\" title=\"\">resolve</a>)</li>\n<li><a href=\"/docs/mobile-app#respond-to-incidents-in-the-mobile-app\" target=\"\" title=\"\">Mobile app</a></li>\n<li><a href=\"#respond-to-a-phone-notification\" target=\"\" title=\"\">Phone notification</a></li>\n<li><a href=\"#respond-to-an-sms-notification\" target=\"\" title=\"\">SMS notification</a></li>\n</ul>\n<h3 class=\"heading heading-3 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"respond-to-a-phone-notification\"></div><div class=\"heading-text\"><div id=\"section-respond-to-a-phone-notification\" class=\"heading-anchor_backwardsCompatibility\"></div>Respond to a Phone Notification</div><a aria-label=\"Skip link to Respond to a Phone Notification\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#respond-to-a-phone-notification\"></a></h3>\n<p>Similar to <a href=\"#respond-to-an-sms-notification\" target=\"\" title=\"\">SMS notifications</a>, you can respond to phone notifications to acknowledge, resolve or escalate an incident.</p>\n<p>An example phone notification states: <button aria-label=\"Copy Code\" class=\"rdmd-code-copy fa\"></button><code class=\"rdmd-code lang- theme-light\" data-lang=\"\" name=\"\" tabindex=\"0\">PagerDuty Alert: You have one triggered incident on Signal Sciences. The failure is “Check outside normal range - Warning”. Press 4 to acknowledge. Press 6 to resolve. Press 8 to escalate to the level 2 on call, User 2 </code>.</p>\n<p>Enter the appropriate number on your phone’s keypad to take one of the following actions:</p>\n<ul>\n<li><strong>Acknowledge</strong></li>\n<li><strong>Resolve</strong></li>\n<li><strong>Escalate</strong>. This option is available if there is another level in the service’s escalation policy.</li>\n</ul>\n<h3 class=\"heading heading-3 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"respond-to-an-sms-notification\"></div><div class=\"heading-text\"><div id=\"section-respond-to-an-sms-notification\" class=\"heading-anchor_backwardsCompatibility\"></div>Respond to an SMS Notification</div><a aria-label=\"Skip link to Respond to an SMS Notification\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#respond-to-an-sms-notification\"></a></h3>\n<p>When you receive an SMS incident notification, you will be prompted to <strong>Ack</strong>, <strong>Resolv</strong>, or <strong>Escal8</strong> it. While the specific code you receive for each action may vary, <strong>Ack</strong> will always end in <button aria-label=\"Copy Code\" class=\"rdmd-code-copy fa\"></button><code class=\"rdmd-code lang- theme-light\" data-lang=\"\" name=\"\" tabindex=\"0\">4</code>, <strong>Resolv</strong> will always end in <button aria-label=\"Copy Code\" class=\"rdmd-code-copy fa\"></button><code class=\"rdmd-code lang- theme-light\" data-lang=\"\" name=\"\" tabindex=\"0\">6</code>, and <strong>Escal8</strong> will always end in <button aria-label=\"Copy Code\" class=\"rdmd-code-copy fa\"></button><code class=\"rdmd-code lang- theme-light\" data-lang=\"\" name=\"\" tabindex=\"0\">8</code>.</p>\n<p>The following example assumes there is an incident on a service named “Signal Sciences”:</p>\n<figure><span aria-label=\"Acknowledge an incident via SMS notification\" class=\"img lightbox closed\" role=\"button\" tabindex=\"0\"><span class=\"lightbox-inner\"><img alt=\"Acknowledge an incident via SMS notification\" loading=\"lazy\" src=\"https://files.readme.io/23f50a5-acknowledge_incident.png\" title=\"Acknowledge an incident via SMS notification\" align=\"center\" class=\"\" width=\"50% \" caption=\"\" height=\"auto\"/></span></span><figcaption><p>Acknowledge an incident via SMS notification</p></figcaption></figure>"},"opts":{"alwaysThrow":false,"compatibilityMode":false,"copyButtons":true,"correctnewlines":false,"markdownOptions":{"fences":true,"commonmark":true,"gfm":true,"ruleSpaces":false,"listItemIndent":"1","spacedTable":true,"paddedTable":true},"normalize":true,"lazyImages":true,"reusableContent":{"tags":{}},"safeMode":false,"settings":{"position":true},"theme":"light","customBlocks":{},"resourceID":"5914e41b64a61b1900b139cf","resourceType":"page","baseUrl":"/main","terms":[{"_id":"673bc3134cbcaf0063bc5a25","term":"test term","definition":"Does this show up in all child projects? Let's find out!"},{"_id":"62cf41ad438b1600472d750c","term":"subdomain","definition":"Your PagerDuty subdomain acts as your account's unique identifier. You can find it in the web application at the front of the URL, for example: your-subdomain.pagerduty.com."},{"_id":"62cf47dd460f9b00a75a88f8","term":"business service","definition":"A business service models capabilities that span multiple technical services, and that may be owned by several different teams. Ideally, business services are recognizable to non-technical stakeholders and supported by one or more technical services in PagerDuty."},{"_id":"62cf47f51f5be700671f4f90","term":"technical service","definition":"A technical service reflects a discrete piece of functionality that is wholly owned by one team. One or more technical services combine to deliver customer-facing or business capabilities.\nYou can add one or more integrations to a technical service in order to receive events from those tools."},{"_id":"62cf481eb64b5d001a0365fd","term":"postmortem","definition":"A postmortem is a report that allows users to learn from major incidents by providing a summary of events that transpired, how the response was handled, and what resolution steps were taken. It allows for further analysis to determine follow-up actions for similar situations in the future and, ideally, help prevent them altogether."},{"_id":"62cf482c68961a00fa2f0e6e","term":"override","definition":"An override is used to make a one-time change to an on-call schedule. An override is typically used if the on-call user is out sick or on vacation and you want another user to fill in for their on-call shift."},{"_id":"62cf485432b1e9001a327d94","term":"MTTA","definition":"Mean time to acknowledge an incident."},{"_id":"62cf485ee3633a0053f25b8d","term":"MTTR","definition":"Mean time to resolve an incident."},{"_id":"62cf488331e345006d828314","term":"maintenance window","definition":"A maintenance window is used to temporarily disable a service for a set period of time. No incidents will trigger and no notifications will be sent while a service is disabled."},{"_id":"62cf48b868961a00fa2f23a5","term":"integration","definition":"Integrations live on services and are used to integrate with third-party systems, such as a monitoring tool."},{"_id":"62cf48e17bfbad032c3f7a28","term":"incident","definition":"An incident triggers on a service and is the event that sets off a notification to the on-call responder(s)."},{"_id":"62cf4f7e1c23ab0049961d05","term":"open incidents","definition":"Incidents in the \"triggered\" or \"acknowledged\" state."},{"_id":"66b679d4af4bef0044d44a08","term":"opportunity","definition":"Similar to a postmortem report or investigation, an opportunity focuses on an incident that has already occurred and explores its causes and results. An opportunity can only be created from an incident, but Jeli incidents can exist without being part of an opportunity."},{"_id":"66b67a7f3527ca0019a2fcb3","term":"notification","definition":"An incident notification is sent to the on call user when a PagerDuty incident is assigned to them. The service name of the triggered incident and the subject of the incident is included in the notification message. Notifications can be sent as a push notification from the PagerDuty mobile app, a phone call, email, or SMS."},{"_id":"66b68987003d8300208fa1f3","term":"escalation policy","definition":"Escalation policies are used to automate ownership by assigning incidents either directly to a user or an on-call schedule. Services in PagerDuty can be associated with one escalation policy. An escalation policy, however, can be associated with as many services as you like."},{"_id":"66b68a36157c9e0054d5bc02","term":"alert","definition":"Alerts are typically generated from monitoring tools, applications, or manual triggers, and serve as the initial signal indicating that something within the monitored environment needs investigation or action. Alerts can be grouped into incidents based on predefined rules to reduce noise and focus on critical issues."},{"_id":"66bb78bccb2381002bd9cb08","term":"TTE","definition":"Total time to engage."},{"_id":"66bb78c384be89000f020394","term":"TTA","definition":"Total time to acknowledge."},{"_id":"66bb78e55c3d5800258f8fe5","term":"TTR","definition":"Total time to respond."},{"_id":"66bb7907a46b86005c401f61","term":"TTM","definition":"Time to mobilize."},{"_id":"66bb794b2e1d55002b3c0983","term":"MTTE","definition":"Mean time to engage."},{"_id":"66bb798b9c5f5c0012e89514","term":"MTTM","definition":"Mean time to mobilize."},{"_id":"672a4d62ef6678003c8814d7","term":"multiservice group","definition":"A feature of Global Alert Grouping, a multiservice group describes the set of services, whose alerts may be grouped together when an incident on one of the services triggers."},{"_id":"673cd5e23bba500040005ca0","term":"Account Owner","definition":"The Account Owner is the most privileged user in your PagerDuty account and has the ability to: Add new users, Delete users, Edit a user's profile/password, Add/edit/delete on-call schedules, Add/edit/delete escalation policies, Add/edit/delete services, Create/delete REST API keys, Access all billing information, Change the account owner or delete the account"},{"_id":"673cd608907fed0030e5fe32","term":"acknowledged incident","definition":"A user will acknowledge an incident if the user wants to communicate that the issue is being worked on but has not yet been resolved. Acknowledging an incident halts the escalation process. Once an incident has been acknowledged, no more notifications will be sent until the incident ack timeout is reached. If the incident ack timeout is reached then the incident will go from the acknowledged state back to the triggered state."},{"_id":"673cd63c5dd6270036454e1a","term":"Admin","definition":"Admin users can: Add new users, Delete users, Edit a user's profile/password, Add/edit/delete on-call schedules, Add/edit/delete escalation policies, Add/edit/delete services, Create/delete REST API keys.\nAdmins cannot change or delete the Account Owner and do not have access to billing information."},{"_id":"673cd70f8ddfba004d8138db","term":"auto-escalation","definition":"Auto-escalation occurs when an incident is not acknowledged by the on-call user within the time specified in an escalation policy's settings. When this occurs, the incident escalates to the on-call user at the next level of the escalation policy. The default setting for auto escalation is 30 minutes, but you can change this setting if needed."},{"_id":"673cd7483bba5000400068a5","term":"contact method","definition":"A contact method is any phone number, SMS number, email address, or push notification that is associated with a single user's profile. Users can add up to 10 unique contact methods on their user profile."},{"_id":"673cd77f25bd740013138cc3","term":"incidents page","definition":"The incidents page is the first screen that appears after logging in to the PagerDuty web app. The incidents page gives you easy access to: Incidents that are assigned to you, Activity for the past 7 days, Who is on call at that time, When you will be on call next. You can also view a quick count of how many incidents have been triggered, how many acknowledged incidents are currently open, and access a more detailed list of total resolved, acknowledged, and open incidents."},{"_id":"673cd7b9d466d1001070f25d","term":"email filters","definition":"Email filters are used to configure email integrations to filter out certain emails from triggering incidents. Regex filters are configured to set conditions for when an email should trigger an incident and when it should not. You can set the regex filters to filter emails by email subject, by the body of the email, and/or the from address. Regex filters allow you to set up the service to: Accept all incoming email, Accept mail only if it matches one or more of the regex filter rules set up, Accept email only if it matches all of the regex filter rules set up."},{"_id":"673cd7e8132eea001f7ba058","term":"email management rules","definition":"Email management rules can be used in tandem with email filters on email integrations. With email management rules, you can preset rules on a service to determine how your events will behave based on event content. You can select which of your events will trigger, and you can auto-resolve related events by grouping them based by an event key."},{"_id":"673cd80a5dd6270036455dc2","term":"escalation rule","definition":"Each escalation rule represents a level of on-call duty. The first escalation rule in the escalation policy is the user that will be notified first about the triggered incident. If the first on-call user does not respond before the incident timeout, then the second on-call user or user that is on call on a specific schedule will be notified of the triggered incident."},{"_id":"673cd82192da5100114fe657","term":"escalation timeout","definition":"An escalation timeout is the time period where if the incident is not acknowledged or resolved, it will be escalated to the next escalation rule. The default escalation timeout is set to 30 minutes but this can be adjusted to any amount of time (in minutes)."},{"_id":"673cd88e5ee5e50073055a16","term":"incident auto-resolution","definition":"An incident auto-resolution is a service setting which allows you to set incidents to automatically resolve after a specified amount of time. Once this time has passed, the incident is resolved and no additional notifications will be sent out. This setting is off by default, but can be adjusted to 10 minutes, 20 minutes, 30 minutes, 40 minutes, 50 minutes, 60 minutes, 90 minutes, 2 hours, 3 hours, 4 hours, 5 hours, 6 hours, 12 hours, or 24 hours. If you need to set this to a time that is not in these options, you can do so from our REST API."},{"_id":"673cd90977fa110030731122","term":"integration email","definition":"When an email is sent to a service's integration email address, an incident is triggered in that service. The domain is determined based on your account's subdomain, but you can configure the username."},{"_id":"673cd929d466d10010710117","term":"looping through escalation rules","definition":"Looping through escalation rules means that if the escalation policy rotates through all escalation levels and the incident is still not resolved, the incident can start back at the first on-call user and repeat all the escalation levels. The default is set to loop through the escalation policy a total of 2 times but this can be adjusted to 3, 4, 5, 6, 7, 8, 9, or 10 times."},{"_id":"673cd9592c3da00011bae143","term":"major incident","definition":"A major incident is defined as any high-priority incident that requires a coordinated response, often across multiple teams. They are typically highly noticeable by customers, so fixing the problem is of the greatest importance. Major incidents are often referred to as P1, P2, or SEV-1, SEV-2 in most organizations."},{"_id":"673cd9a388302000125964f2","term":"notification rules","definition":"Notification rules determine how an individual user is notified when an incident is assigned to them. You can set rules up to notify you on any of the contact methods in your profile. Individuals can set up their notification rules to notify them via phone, email, push, or SMS immediately or at any interval of one minute after an incident has been triggered and assigned to that user."},{"_id":"673cda2077fa110030731682","term":"on-call restrictions","definition":"Restrictions on an on-call schedule determine what hours during the day, and which days, a user is on call. For example, you can set the restrictions to have a user on call from 9 a.m. to 5 p.m. every day, or you can set the restrictions to have a user on call from 6 p.m. to 6 a.m. only Monday through Friday."},{"_id":"673cda4475eb1b0018daaf95","term":"on-call schedule","definition":"An on-call schedule is a rotation that determines who is on call at a specific time and date. On-call schedules are used to manage on-call rotations."},{"_id":"673cda712f4fd7007171b264","term":"resolved incident","definition":"An incident is resolved when the user has completed fixing the issue and they want the incident to be closed out. Once an incident is resolved, no additional notifications will be sent; the incident cannot be opened again."},{"_id":"673cdaa34cd2c1007682d589","term":"rotation type","definition":"A rotation type determines how an on-call schedule circles through the included users. Rotation types can be set to have users on call for a day, or a week, at a time, or the rotation can be customized to any specified number of hours, days, or weeks."},{"_id":"673cdabc0b113c0075e6b3f4","term":"schedule gaps","definition":"A gap in the schedule indicates that no one is on call for a certain amount of time. If there is a gap in the schedule, and no one is on call, then an incident cannot be created."},{"_id":"673cdafa5fc1bb0046849e0b","term":"schedule layer","definition":"Schedule layers are used to help build complex on-call schedules. If a user requires different on-call restrictions, they will need to be added to an additional layer on the on-call schedule. If two layers overlap one another then the bottom layer (i.e., the layer that appears lowest in the UI) will take precedence over any higher layer."},{"_id":"673cdb40a5a808001f7c92a4","term":"triggered incident","definition":"An incident is considered to be triggered before any user responds to the notification. When an incident triggers, the on-call user will receive notifications according to their notification rules."},{"_id":"673cdb5e723983000f705ab4","term":"user","definition":"A user can: Add/edit/delete on-call schedules, Add/edit/delete escalation policies, Add/edit/delete services."},{"_id":"677852971a0ca30011b437cc","term":"suppressed alert","definition":"A suppressed alert does not create an incident and does not notify responders. The Account Owner and Admin users can view suppressed alerts in the Alerts table for forensics, analysis, and context."},{"_id":"677d3ccadbfdfd001dce9881","term":"time picker","definition":"The values available will depend on whether your system time is set to a 12-hour or 24-hour clock."}],"variables":{"user":{},"defaults":[{"source":"","_id":"620c3ffd6c8a51002f718f21","name":"pricing plan 1","default":"Free","type":""},{"source":"","_id":"620c3ffd6c8a51002f718f20","name":"pricing plan 2","default":"Professional","type":""},{"source":"","_id":"620c3ffd6c8a51002f718f1f","name":"pricing plan 3","default":"Business","type":""},{"source":"","_id":"620c3ffd6c8a51002f718f1e","name":"pricing plan 4","default":"Digital Operations","type":""},{"source":"","_id":"62968ecfa47ebd00522a677a","name":"","default":"","type":""}]}},"terms":[{"_id":"673bc3134cbcaf0063bc5a25","term":"test term","definition":"Does this show up in all child projects? Let's find out!"},{"_id":"62cf41ad438b1600472d750c","term":"subdomain","definition":"Your PagerDuty subdomain acts as your account's unique identifier. You can find it in the web application at the front of the URL, for example: your-subdomain.pagerduty.com."},{"_id":"62cf47dd460f9b00a75a88f8","term":"business service","definition":"A business service models capabilities that span multiple technical services, and that may be owned by several different teams. Ideally, business services are recognizable to non-technical stakeholders and supported by one or more technical services in PagerDuty."},{"_id":"62cf47f51f5be700671f4f90","term":"technical service","definition":"A technical service reflects a discrete piece of functionality that is wholly owned by one team. One or more technical services combine to deliver customer-facing or business capabilities.\nYou can add one or more integrations to a technical service in order to receive events from those tools."},{"_id":"62cf481eb64b5d001a0365fd","term":"postmortem","definition":"A postmortem is a report that allows users to learn from major incidents by providing a summary of events that transpired, how the response was handled, and what resolution steps were taken. It allows for further analysis to determine follow-up actions for similar situations in the future and, ideally, help prevent them altogether."},{"_id":"62cf482c68961a00fa2f0e6e","term":"override","definition":"An override is used to make a one-time change to an on-call schedule. An override is typically used if the on-call user is out sick or on vacation and you want another user to fill in for their on-call shift."},{"_id":"62cf485432b1e9001a327d94","term":"MTTA","definition":"Mean time to acknowledge an incident."},{"_id":"62cf485ee3633a0053f25b8d","term":"MTTR","definition":"Mean time to resolve an incident."},{"_id":"62cf488331e345006d828314","term":"maintenance window","definition":"A maintenance window is used to temporarily disable a service for a set period of time. No incidents will trigger and no notifications will be sent while a service is disabled."},{"_id":"62cf48b868961a00fa2f23a5","term":"integration","definition":"Integrations live on services and are used to integrate with third-party systems, such as a monitoring tool."},{"_id":"62cf48e17bfbad032c3f7a28","term":"incident","definition":"An incident triggers on a service and is the event that sets off a notification to the on-call responder(s)."},{"_id":"62cf4f7e1c23ab0049961d05","term":"open incidents","definition":"Incidents in the \"triggered\" or \"acknowledged\" state."},{"_id":"66b679d4af4bef0044d44a08","term":"opportunity","definition":"Similar to a postmortem report or investigation, an opportunity focuses on an incident that has already occurred and explores its causes and results. An opportunity can only be created from an incident, but Jeli incidents can exist without being part of an opportunity."},{"_id":"66b67a7f3527ca0019a2fcb3","term":"notification","definition":"An incident notification is sent to the on call user when a PagerDuty incident is assigned to them. The service name of the triggered incident and the subject of the incident is included in the notification message. Notifications can be sent as a push notification from the PagerDuty mobile app, a phone call, email, or SMS."},{"_id":"66b68987003d8300208fa1f3","term":"escalation policy","definition":"Escalation policies are used to automate ownership by assigning incidents either directly to a user or an on-call schedule. Services in PagerDuty can be associated with one escalation policy. An escalation policy, however, can be associated with as many services as you like."},{"_id":"66b68a36157c9e0054d5bc02","term":"alert","definition":"Alerts are typically generated from monitoring tools, applications, or manual triggers, and serve as the initial signal indicating that something within the monitored environment needs investigation or action. Alerts can be grouped into incidents based on predefined rules to reduce noise and focus on critical issues."},{"_id":"66bb78bccb2381002bd9cb08","term":"TTE","definition":"Total time to engage."},{"_id":"66bb78c384be89000f020394","term":"TTA","definition":"Total time to acknowledge."},{"_id":"66bb78e55c3d5800258f8fe5","term":"TTR","definition":"Total time to respond."},{"_id":"66bb7907a46b86005c401f61","term":"TTM","definition":"Time to mobilize."},{"_id":"66bb794b2e1d55002b3c0983","term":"MTTE","definition":"Mean time to engage."},{"_id":"66bb798b9c5f5c0012e89514","term":"MTTM","definition":"Mean time to mobilize."},{"_id":"672a4d62ef6678003c8814d7","term":"multiservice group","definition":"A feature of Global Alert Grouping, a multiservice group describes the set of services, whose alerts may be grouped together when an incident on one of the services triggers."},{"_id":"673cd5e23bba500040005ca0","term":"Account Owner","definition":"The Account Owner is the most privileged user in your PagerDuty account and has the ability to: Add new users, Delete users, Edit a user's profile/password, Add/edit/delete on-call schedules, Add/edit/delete escalation policies, Add/edit/delete services, Create/delete REST API keys, Access all billing information, Change the account owner or delete the account"},{"_id":"673cd608907fed0030e5fe32","term":"acknowledged incident","definition":"A user will acknowledge an incident if the user wants to communicate that the issue is being worked on but has not yet been resolved. Acknowledging an incident halts the escalation process. Once an incident has been acknowledged, no more notifications will be sent until the incident ack timeout is reached. If the incident ack timeout is reached then the incident will go from the acknowledged state back to the triggered state."},{"_id":"673cd63c5dd6270036454e1a","term":"Admin","definition":"Admin users can: Add new users, Delete users, Edit a user's profile/password, Add/edit/delete on-call schedules, Add/edit/delete escalation policies, Add/edit/delete services, Create/delete REST API keys.\nAdmins cannot change or delete the Account Owner and do not have access to billing information."},{"_id":"673cd70f8ddfba004d8138db","term":"auto-escalation","definition":"Auto-escalation occurs when an incident is not acknowledged by the on-call user within the time specified in an escalation policy's settings. When this occurs, the incident escalates to the on-call user at the next level of the escalation policy. The default setting for auto escalation is 30 minutes, but you can change this setting if needed."},{"_id":"673cd7483bba5000400068a5","term":"contact method","definition":"A contact method is any phone number, SMS number, email address, or push notification that is associated with a single user's profile. Users can add up to 10 unique contact methods on their user profile."},{"_id":"673cd77f25bd740013138cc3","term":"incidents page","definition":"The incidents page is the first screen that appears after logging in to the PagerDuty web app. The incidents page gives you easy access to: Incidents that are assigned to you, Activity for the past 7 days, Who is on call at that time, When you will be on call next. You can also view a quick count of how many incidents have been triggered, how many acknowledged incidents are currently open, and access a more detailed list of total resolved, acknowledged, and open incidents."},{"_id":"673cd7b9d466d1001070f25d","term":"email filters","definition":"Email filters are used to configure email integrations to filter out certain emails from triggering incidents. Regex filters are configured to set conditions for when an email should trigger an incident and when it should not. You can set the regex filters to filter emails by email subject, by the body of the email, and/or the from address. Regex filters allow you to set up the service to: Accept all incoming email, Accept mail only if it matches one or more of the regex filter rules set up, Accept email only if it matches all of the regex filter rules set up."},{"_id":"673cd7e8132eea001f7ba058","term":"email management rules","definition":"Email management rules can be used in tandem with email filters on email integrations. With email management rules, you can preset rules on a service to determine how your events will behave based on event content. You can select which of your events will trigger, and you can auto-resolve related events by grouping them based by an event key."},{"_id":"673cd80a5dd6270036455dc2","term":"escalation rule","definition":"Each escalation rule represents a level of on-call duty. The first escalation rule in the escalation policy is the user that will be notified first about the triggered incident. If the first on-call user does not respond before the incident timeout, then the second on-call user or user that is on call on a specific schedule will be notified of the triggered incident."},{"_id":"673cd82192da5100114fe657","term":"escalation timeout","definition":"An escalation timeout is the time period where if the incident is not acknowledged or resolved, it will be escalated to the next escalation rule. The default escalation timeout is set to 30 minutes but this can be adjusted to any amount of time (in minutes)."},{"_id":"673cd88e5ee5e50073055a16","term":"incident auto-resolution","definition":"An incident auto-resolution is a service setting which allows you to set incidents to automatically resolve after a specified amount of time. Once this time has passed, the incident is resolved and no additional notifications will be sent out. This setting is off by default, but can be adjusted to 10 minutes, 20 minutes, 30 minutes, 40 minutes, 50 minutes, 60 minutes, 90 minutes, 2 hours, 3 hours, 4 hours, 5 hours, 6 hours, 12 hours, or 24 hours. If you need to set this to a time that is not in these options, you can do so from our REST API."},{"_id":"673cd90977fa110030731122","term":"integration email","definition":"When an email is sent to a service's integration email address, an incident is triggered in that service. The domain is determined based on your account's subdomain, but you can configure the username."},{"_id":"673cd929d466d10010710117","term":"looping through escalation rules","definition":"Looping through escalation rules means that if the escalation policy rotates through all escalation levels and the incident is still not resolved, the incident can start back at the first on-call user and repeat all the escalation levels. The default is set to loop through the escalation policy a total of 2 times but this can be adjusted to 3, 4, 5, 6, 7, 8, 9, or 10 times."},{"_id":"673cd9592c3da00011bae143","term":"major incident","definition":"A major incident is defined as any high-priority incident that requires a coordinated response, often across multiple teams. They are typically highly noticeable by customers, so fixing the problem is of the greatest importance. Major incidents are often referred to as P1, P2, or SEV-1, SEV-2 in most organizations."},{"_id":"673cd9a388302000125964f2","term":"notification rules","definition":"Notification rules determine how an individual user is notified when an incident is assigned to them. You can set rules up to notify you on any of the contact methods in your profile. Individuals can set up their notification rules to notify them via phone, email, push, or SMS immediately or at any interval of one minute after an incident has been triggered and assigned to that user."},{"_id":"673cda2077fa110030731682","term":"on-call restrictions","definition":"Restrictions on an on-call schedule determine what hours during the day, and which days, a user is on call. For example, you can set the restrictions to have a user on call from 9 a.m. to 5 p.m. every day, or you can set the restrictions to have a user on call from 6 p.m. to 6 a.m. only Monday through Friday."},{"_id":"673cda4475eb1b0018daaf95","term":"on-call schedule","definition":"An on-call schedule is a rotation that determines who is on call at a specific time and date. On-call schedules are used to manage on-call rotations."},{"_id":"673cda712f4fd7007171b264","term":"resolved incident","definition":"An incident is resolved when the user has completed fixing the issue and they want the incident to be closed out. Once an incident is resolved, no additional notifications will be sent; the incident cannot be opened again."},{"_id":"673cdaa34cd2c1007682d589","term":"rotation type","definition":"A rotation type determines how an on-call schedule circles through the included users. Rotation types can be set to have users on call for a day, or a week, at a time, or the rotation can be customized to any specified number of hours, days, or weeks."},{"_id":"673cdabc0b113c0075e6b3f4","term":"schedule gaps","definition":"A gap in the schedule indicates that no one is on call for a certain amount of time. If there is a gap in the schedule, and no one is on call, then an incident cannot be created."},{"_id":"673cdafa5fc1bb0046849e0b","term":"schedule layer","definition":"Schedule layers are used to help build complex on-call schedules. If a user requires different on-call restrictions, they will need to be added to an additional layer on the on-call schedule. If two layers overlap one another then the bottom layer (i.e., the layer that appears lowest in the UI) will take precedence over any higher layer."},{"_id":"673cdb40a5a808001f7c92a4","term":"triggered incident","definition":"An incident is considered to be triggered before any user responds to the notification. When an incident triggers, the on-call user will receive notifications according to their notification rules."},{"_id":"673cdb5e723983000f705ab4","term":"user","definition":"A user can: Add/edit/delete on-call schedules, Add/edit/delete escalation policies, Add/edit/delete services."},{"_id":"677852971a0ca30011b437cc","term":"suppressed alert","definition":"A suppressed alert does not create an incident and does not notify responders. The Account Owner and Admin users can view suppressed alerts in the Alerts table for forensics, analysis, and context."},{"_id":"677d3ccadbfdfd001dce9881","term":"time picker","definition":"The values available will depend on whether your system time is set to a 12-hour or 24-hour clock."}],"variables":{"user":{},"defaults":[{"source":"","_id":"620c3ffd6c8a51002f718f21","name":"pricing plan 1","default":"Free","type":""},{"source":"","_id":"620c3ffd6c8a51002f718f20","name":"pricing plan 2","default":"Professional","type":""},{"source":"","_id":"620c3ffd6c8a51002f718f1f","name":"pricing plan 3","default":"Business","type":""},{"source":"","_id":"620c3ffd6c8a51002f718f1e","name":"pricing plan 4","default":"Digital Operations","type":""},{"source":"","_id":"62968ecfa47ebd00522a677a","name":"","default":"","type":""}]},"mdx":false},"doc":{"metadata":{"image":["https://files.readme.io/e46a94b-pagerduty_logo.png"],"title":"","description":"PagerDuty keeps you informed during outages with various notification methods like email, SMS, and push. 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These notifications are most commonly sent when an incident triggers or escalates. Depending on your account’s plan, users may also receive notifications when they’re added as a [responder](/docs/add-responders) or [subscriber](/docs/communicate-with-stakeholders), or when a [conference bridge](/docs/conference-bridge) is added to an incident. The specific [content](#notification-content) and [behavior](#notification-behavior) of these notifications are detailed below.\n\n# Notification Content\n\nSelect from the articles below for more information about a specific notification channel:\n\n- [Push Notifications](doc:push-notifications)\n- [Email Notifications](doc:email-notifications)\n- [Phone Notifications](doc:phone-notifications)\n- [SMS Notifications](doc:sms-notifications)\n\n# Notification Behavior\n\nPagerDuty bundles multiple notifications together to reduce noise for users. You can also test and respond to notifications.\n\n## Notification Bundling\n\nWhen a user is assigned to multiple incidents, PagerDuty will bundle notifications into a single summary message in an effort to reduce alert fatigue and distractions. All notification methods ([email](#email-notifications), [SMS](#sms-notifications), [phone](#phone-notifications) and [push](#push-notifications)) support notification bundling. Bundled notifications will include information about all triggered incidents (i.e., not acknowledged or resolved).\n\nThe following examples assume a service named “Nagios-Shopping-Cart” has triggered five incidents within the previous minute. Here is what bundled notifications would look like for each notification method:\n\n### Email\n\n```\nYou are assigned 5 triggered incidents in PagerDuty:\nPlease visit the following URL to manage these incidents.\nhttps://fake-name.pagerduty.com/dashboard\n\n1) Incident #100\n Opened on: Jan 1 at 12:00pm PST\n Service: Nagios-Shopping-Cart\n Description: Emergency in the server room\n Link: https://fake-service.pagerduty.com/i/100\n```\n\n### Phone\n\n`You have 5 triggered incidents on Nagios-Shopping-Cart. Press 4 to acknowledge all incidents. Press 6 to resolve all incidents. Press 0 for help or press * to repeat this message.`\n\n> 👍 Minimize Notifications\n> \n> You can reduce the overall number of notifications that you receive by adding a delay to your [notification rules](/docs/configuring-a-user-profile#notification-rules). For example, adding a few-minutes delay will allow more time for incidents to aggregate, and you can expect to receive fewer notifications during periods of high incident volume.\n\n### SMS\n\n`ALRT: #100,#101,#102,#103,#104 on Nagios-Shopping-Cart. Reply 14:Ack all, 16:Resolv all`\n\n## Send Test Notifications\n\nPlease see our [Test a Contact Method](/docs/user-profile#test-a-contact-method) section for more information.\n\n## Respond to Incident Notifications\n\n### Respond from the Mobile App\n\nFor more information about taking action on incidents in the mobile app, please see [Respond to Incidents in the Mobile App](/docs/mobile-app#respond-to-incidents-in-the-mobile-app).\n\n### Respond to an Email Notification\n\nResponding to an email notification to acknowledge or resolve an incident is not supported. We recommend using one of the following methods to take action on an incident:\n\n- Web app ([acknowledge](/docs/incidents#acknowledge-an-incident-via-web-app), [resolve](/docs/incidents#resolve-an-incident-via-web-app))\n- [Mobile app](/docs/mobile-app#respond-to-incidents-in-the-mobile-app)\n- [Phone notification](#respond-to-a-phone-notification)\n- [SMS notification](#respond-to-an-sms-notification)\n\n### Respond to a Phone Notification\n\nSimilar to [SMS notifications](#respond-to-an-sms-notification), you can respond to phone notifications to acknowledge, resolve or escalate an incident.\n\nAn example phone notification states: `PagerDuty Alert: You have one triggered incident on Signal Sciences. The failure is “Check outside normal range - Warning”. Press 4 to acknowledge. Press 6 to resolve. Press 8 to escalate to the level 2 on call, User 2 `.\n\nEnter the appropriate number on your phone’s keypad to take one of the following actions:\n\n- **Acknowledge**\n- **Resolve**\n- **Escalate**. This option is available if there is another level in the service’s escalation policy.\n\n### Respond to an SMS Notification\n\nWhen you receive an SMS incident notification, you will be prompted to **Ack**, **Resolv**, or **Escal8** it. 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Let's find out!"},{"_id":"62cf41ad438b1600472d750c","term":"subdomain","definition":"Your PagerDuty subdomain acts as your account's unique identifier. You can find it in the web application at the front of the URL, for example: your-subdomain.pagerduty.com."},{"_id":"62cf47dd460f9b00a75a88f8","term":"business service","definition":"A business service models capabilities that span multiple technical services, and that may be owned by several different teams. Ideally, business services are recognizable to non-technical stakeholders and supported by one or more technical services in PagerDuty."},{"_id":"62cf47f51f5be700671f4f90","term":"technical service","definition":"A technical service reflects a discrete piece of functionality that is wholly owned by one team. One or more technical services combine to deliver customer-facing or business capabilities.\nYou can add one or more integrations to a technical service in order to receive events from those tools."},{"_id":"62cf481eb64b5d001a0365fd","term":"postmortem","definition":"A postmortem is a report that allows users to learn from major incidents by providing a summary of events that transpired, how the response was handled, and what resolution steps were taken. It allows for further analysis to determine follow-up actions for similar situations in the future and, ideally, help prevent them altogether."},{"_id":"62cf482c68961a00fa2f0e6e","term":"override","definition":"An override is used to make a one-time change to an on-call schedule. An override is typically used if the on-call user is out sick or on vacation and you want another user to fill in for their on-call shift."},{"_id":"62cf485432b1e9001a327d94","term":"MTTA","definition":"Mean time to acknowledge an incident."},{"_id":"62cf485ee3633a0053f25b8d","term":"MTTR","definition":"Mean time to resolve an incident."},{"_id":"62cf488331e345006d828314","term":"maintenance window","definition":"A maintenance window is used to temporarily disable a service for a set period of time. No incidents will trigger and no notifications will be sent while a service is disabled."},{"_id":"62cf48b868961a00fa2f23a5","term":"integration","definition":"Integrations live on services and are used to integrate with third-party systems, such as a monitoring tool."},{"_id":"62cf48e17bfbad032c3f7a28","term":"incident","definition":"An incident triggers on a service and is the event that sets off a notification to the on-call responder(s)."},{"_id":"62cf4f7e1c23ab0049961d05","term":"open incidents","definition":"Incidents in the \"triggered\" or \"acknowledged\" state."},{"_id":"66b679d4af4bef0044d44a08","term":"opportunity","definition":"Similar to a postmortem report or investigation, an opportunity focuses on an incident that has already occurred and explores its causes and results. An opportunity can only be created from an incident, but Jeli incidents can exist without being part of an opportunity."},{"_id":"66b67a7f3527ca0019a2fcb3","term":"notification","definition":"An incident notification is sent to the on call user when a PagerDuty incident is assigned to them. The service name of the triggered incident and the subject of the incident is included in the notification message. Notifications can be sent as a push notification from the PagerDuty mobile app, a phone call, email, or SMS."},{"_id":"66b68987003d8300208fa1f3","term":"escalation policy","definition":"Escalation policies are used to automate ownership by assigning incidents either directly to a user or an on-call schedule. Services in PagerDuty can be associated with one escalation policy. An escalation policy, however, can be associated with as many services as you like."},{"_id":"66b68a36157c9e0054d5bc02","term":"alert","definition":"Alerts are typically generated from monitoring tools, applications, or manual triggers, and serve as the initial signal indicating that something within the monitored environment needs investigation or action. Alerts can be grouped into incidents based on predefined rules to reduce noise and focus on critical issues."},{"_id":"66bb78bccb2381002bd9cb08","term":"TTE","definition":"Total time to engage."},{"_id":"66bb78c384be89000f020394","term":"TTA","definition":"Total time to acknowledge."},{"_id":"66bb78e55c3d5800258f8fe5","term":"TTR","definition":"Total time to respond."},{"_id":"66bb7907a46b86005c401f61","term":"TTM","definition":"Time to mobilize."},{"_id":"66bb794b2e1d55002b3c0983","term":"MTTE","definition":"Mean time to engage."},{"_id":"66bb798b9c5f5c0012e89514","term":"MTTM","definition":"Mean time to mobilize."},{"_id":"672a4d62ef6678003c8814d7","term":"multiservice group","definition":"A feature of Global Alert Grouping, a multiservice group describes the set of services, whose alerts may be grouped together when an incident on one of the services triggers."},{"_id":"673cd5e23bba500040005ca0","term":"Account Owner","definition":"The Account Owner is the most privileged user in your PagerDuty account and has the ability to: Add new users, Delete users, Edit a user's profile/password, Add/edit/delete on-call schedules, Add/edit/delete escalation policies, Add/edit/delete services, Create/delete REST API keys, Access all billing information, Change the account owner or delete the account"},{"_id":"673cd608907fed0030e5fe32","term":"acknowledged incident","definition":"A user will acknowledge an incident if the user wants to communicate that the issue is being worked on but has not yet been resolved. Acknowledging an incident halts the escalation process. Once an incident has been acknowledged, no more notifications will be sent until the incident ack timeout is reached. If the incident ack timeout is reached then the incident will go from the acknowledged state back to the triggered state."},{"_id":"673cd63c5dd6270036454e1a","term":"Admin","definition":"Admin users can: Add new users, Delete users, Edit a user's profile/password, Add/edit/delete on-call schedules, Add/edit/delete escalation policies, Add/edit/delete services, Create/delete REST API keys.\nAdmins cannot change or delete the Account Owner and do not have access to billing information."},{"_id":"673cd70f8ddfba004d8138db","term":"auto-escalation","definition":"Auto-escalation occurs when an incident is not acknowledged by the on-call user within the time specified in an escalation policy's settings. When this occurs, the incident escalates to the on-call user at the next level of the escalation policy. The default setting for auto escalation is 30 minutes, but you can change this setting if needed."},{"_id":"673cd7483bba5000400068a5","term":"contact method","definition":"A contact method is any phone number, SMS number, email address, or push notification that is associated with a single user's profile. Users can add up to 10 unique contact methods on their user profile."},{"_id":"673cd77f25bd740013138cc3","term":"incidents page","definition":"The incidents page is the first screen that appears after logging in to the PagerDuty web app. The incidents page gives you easy access to: Incidents that are assigned to you, Activity for the past 7 days, Who is on call at that time, When you will be on call next. You can also view a quick count of how many incidents have been triggered, how many acknowledged incidents are currently open, and access a more detailed list of total resolved, acknowledged, and open incidents."},{"_id":"673cd7b9d466d1001070f25d","term":"email filters","definition":"Email filters are used to configure email integrations to filter out certain emails from triggering incidents. Regex filters are configured to set conditions for when an email should trigger an incident and when it should not. You can set the regex filters to filter emails by email subject, by the body of the email, and/or the from address. Regex filters allow you to set up the service to: Accept all incoming email, Accept mail only if it matches one or more of the regex filter rules set up, Accept email only if it matches all of the regex filter rules set up."},{"_id":"673cd7e8132eea001f7ba058","term":"email management rules","definition":"Email management rules can be used in tandem with email filters on email integrations. With email management rules, you can preset rules on a service to determine how your events will behave based on event content. You can select which of your events will trigger, and you can auto-resolve related events by grouping them based by an event key."},{"_id":"673cd80a5dd6270036455dc2","term":"escalation rule","definition":"Each escalation rule represents a level of on-call duty. The first escalation rule in the escalation policy is the user that will be notified first about the triggered incident. If the first on-call user does not respond before the incident timeout, then the second on-call user or user that is on call on a specific schedule will be notified of the triggered incident."},{"_id":"673cd82192da5100114fe657","term":"escalation timeout","definition":"An escalation timeout is the time period where if the incident is not acknowledged or resolved, it will be escalated to the next escalation rule. The default escalation timeout is set to 30 minutes but this can be adjusted to any amount of time (in minutes)."},{"_id":"673cd88e5ee5e50073055a16","term":"incident auto-resolution","definition":"An incident auto-resolution is a service setting which allows you to set incidents to automatically resolve after a specified amount of time. Once this time has passed, the incident is resolved and no additional notifications will be sent out. This setting is off by default, but can be adjusted to 10 minutes, 20 minutes, 30 minutes, 40 minutes, 50 minutes, 60 minutes, 90 minutes, 2 hours, 3 hours, 4 hours, 5 hours, 6 hours, 12 hours, or 24 hours. If you need to set this to a time that is not in these options, you can do so from our REST API."},{"_id":"673cd90977fa110030731122","term":"integration email","definition":"When an email is sent to a service's integration email address, an incident is triggered in that service. The domain is determined based on your account's subdomain, but you can configure the username."},{"_id":"673cd929d466d10010710117","term":"looping through escalation rules","definition":"Looping through escalation rules means that if the escalation policy rotates through all escalation levels and the incident is still not resolved, the incident can start back at the first on-call user and repeat all the escalation levels. The default is set to loop through the escalation policy a total of 2 times but this can be adjusted to 3, 4, 5, 6, 7, 8, 9, or 10 times."},{"_id":"673cd9592c3da00011bae143","term":"major incident","definition":"A major incident is defined as any high-priority incident that requires a coordinated response, often across multiple teams. They are typically highly noticeable by customers, so fixing the problem is of the greatest importance. Major incidents are often referred to as P1, P2, or SEV-1, SEV-2 in most organizations."},{"_id":"673cd9a388302000125964f2","term":"notification rules","definition":"Notification rules determine how an individual user is notified when an incident is assigned to them. You can set rules up to notify you on any of the contact methods in your profile. Individuals can set up their notification rules to notify them via phone, email, push, or SMS immediately or at any interval of one minute after an incident has been triggered and assigned to that user."},{"_id":"673cda2077fa110030731682","term":"on-call restrictions","definition":"Restrictions on an on-call schedule determine what hours during the day, and which days, a user is on call. For example, you can set the restrictions to have a user on call from 9 a.m. to 5 p.m. every day, or you can set the restrictions to have a user on call from 6 p.m. to 6 a.m. only Monday through Friday."},{"_id":"673cda4475eb1b0018daaf95","term":"on-call schedule","definition":"An on-call schedule is a rotation that determines who is on call at a specific time and date. On-call schedules are used to manage on-call rotations."},{"_id":"673cda712f4fd7007171b264","term":"resolved incident","definition":"An incident is resolved when the user has completed fixing the issue and they want the incident to be closed out. Once an incident is resolved, no additional notifications will be sent; the incident cannot be opened again."},{"_id":"673cdaa34cd2c1007682d589","term":"rotation type","definition":"A rotation type determines how an on-call schedule circles through the included users. Rotation types can be set to have users on call for a day, or a week, at a time, or the rotation can be customized to any specified number of hours, days, or weeks."},{"_id":"673cdabc0b113c0075e6b3f4","term":"schedule gaps","definition":"A gap in the schedule indicates that no one is on call for a certain amount of time. If there is a gap in the schedule, and no one is on call, then an incident cannot be created."},{"_id":"673cdafa5fc1bb0046849e0b","term":"schedule layer","definition":"Schedule layers are used to help build complex on-call schedules. If a user requires different on-call restrictions, they will need to be added to an additional layer on the on-call schedule. If two layers overlap one another then the bottom layer (i.e., the layer that appears lowest in the UI) will take precedence over any higher layer."},{"_id":"673cdb40a5a808001f7c92a4","term":"triggered incident","definition":"An incident is considered to be triggered before any user responds to the notification. When an incident triggers, the on-call user will receive notifications according to their notification rules."},{"_id":"673cdb5e723983000f705ab4","term":"user","definition":"A user can: Add/edit/delete on-call schedules, Add/edit/delete escalation policies, Add/edit/delete services."},{"_id":"677852971a0ca30011b437cc","term":"suppressed alert","definition":"A suppressed alert does not create an incident and does not notify responders. The Account Owner and Admin users can view suppressed alerts in the Alerts table for forensics, analysis, and context."},{"_id":"677d3ccadbfdfd001dce9881","term":"time picker","definition":"The values available will depend on whether your system time is set to a 12-hour or 24-hour clock."}],"variables":{"user":{},"defaults":[{"source":"","_id":"620c3ffd6c8a51002f718f21","name":"pricing plan 1","default":"Free","type":""},{"source":"","_id":"620c3ffd6c8a51002f718f20","name":"pricing plan 2","default":"Professional","type":""},{"source":"","_id":"620c3ffd6c8a51002f718f1f","name":"pricing plan 3","default":"Business","type":""},{"source":"","_id":"620c3ffd6c8a51002f718f1e","name":"pricing plan 4","default":"Digital 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\n}\n\n.rm-Header-top-link {\n font-weight: 400 !important;\n color: rgba(255,255,255,.8) !important;\n border: none !important;\n}\n\n.rm-Header-top-link:hover {\n border: none;\n color: #fff !important;\n}\n\n[class^='Header-search'] {\n -webkit-box-shadow: none !important;\n box-shadow: none !important;\n}\n\n#hub-landing-top {\n margin:auto; \n padding:10px 0 20px 0;\n}\n\n.container {\n padding:60px 0;\n}\n\n.kb-header {\n display: none;\n color: #fff;\n margin-bottom: 20px; \n}\n.hub-is-home .kb-header {\n display:block;\n}\n.show-search {\n display: block !important;\n}\n#hub-landing-top h2 {\n margin-bottom: 20px;\n}\n#header-nav-left li a:hover, #header-nav-right li a:hover {\n background:none !important;\n border:none !important;\n box-shadow: none !important\n}\n\n/* Parent article's text color, when a child article is selected: CATS-1400 */\nhtml:not(.useReactApp) nav#hub-sidebar ul>li.subnav-expanded>a:not(.active) {\n color: #ffffff \n}\n\n#header-logo {\n width: 180px !important;\n margin-top: 5px !important;\n}\n#header-top, .rm-Header-top {\n text-align: center;\n font-family: helvetica neue;\n}\n\n#header-top #search-input {\n backface-visibility: hidden;\n border: 0;\n background: #FFFFFF;\n box-shadow: 0 0 0 1px #DAE2EB;\n height: 52px;\n display: -ms-flexbox;\n display: flex;\n -ms-flex-align: center;\n align-items: center;\n padding: 0 1rem 0 3rem;\n display: block;\n width: 100%;\n border-radius: 3px;\n font-size: 1.75rem;\n font-family: helvetica neue;\n margin: 0 auto;\n}\n\n.pillar {\n padding:0 30px 20px 30px;\n}\n.pillar.contact {\n padding:0 50px 20px 50px;\n border-left:1px solid #CCC;\n}\n/*.hub-is-home #hub-search {\n display:none !important;\n}\n#hub-search .searchbox {\n width: 40px;\n text-align: center;\n}\n.search-box {\n display: none;\n}\n\n#hub-search .fa.fa-search {\n left: 13px;\n}*/\n\n#hub-search .searchbox {\n width: 200px;\n}\n\n\n/*Landing Page - Home */\n.intro-pillars .fa {\n font-size:3em;\n 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#343434;\n padding:20px;\n}\n.contact-bar .fa {\n color:#f4f4f4;\n}\n.contact-details {\n margin-top:15px;\n}\n.contact-details p {\n text-align: center;\n font-family: helvetica neue;\n}\n.contact-bottom-box {\n text-align:center;\n padding-top:0px;\n}\n.contact-bottom-copy {\n padding:20px;\n padding-top:0;\n font-family: helvetica neue;\n}\n\n.centered {\n justify-content: center; \n}\n\n#stevie-award {\n display: flex;\n justify-content: center;\n}\n\n#stevie-image {\n padding-top:2em;\n}\n\n#hub-landing-page .pd-custom-columns .row .col-sm-6 h3 {\n text-align: left;\n padding-bottom: 5px;\n border-bottom: 1px solid #ddd;\n}\n#hub-landing-page .pd-custom-columns .row .col-sm-6 ul {\n padding: 15px 0px\n}\n#hub-landing-page .pd-custom-columns .row .col-sm-6 ul li a {\n text-align: left;\n font-family: helvetica neue;\n padding: 5px 0;\n display: block;\n color: #888;\n}\n#hub-landing-page .pd-custom-columns .row .col-sm-6 ul li a:hover {\n color: #666;\n}\n#hub-landing-page 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Inc. All rights reserved.</p>\n </div>\n \n</div>\n\n\n<script id=\"ze-snippet\" src=\"https://static.zdassets.com/ekr/snippet.js?key=d6334228-24bd-407e-823c-bb9b282684e1\"> </script>\n","html_hidelinks":false,"referenceLayout":"row","childrenAsPills":false,"global_landing_page":{"html":"","redirect":""},"splitReferenceDocs":false,"rdmd":{"callouts":{"useIconFont":false},"theme":{"background":"","border":"","markdownEdge":"","markdownFont":"","markdownFontSize":"","markdownLineHeight":"","markdownRadius":"","markdownText":"","markdownTitle":"","markdownTitleFont":"","mdCodeBackground":"","mdCodeFont":"","mdCodeRadius":"","mdCodeTabs":"","mdCodeText":"","tableEdges":"","tableHead":"","tableHeadText":"","tableRow":"","tableStripe":"","tableText":"","text":"","title":""}},"subheaderStyle":"links","showMetricsInReference":true,"referenceSimpleMode":true,"stylesheet_hub3":"/* Redesign Updates 3/22/2022 (ERDMAN) */\n @media only screen and (min-width: 769px) {\n .useReactApp .rm-Header {\n 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30px;\n}\nnav#hub-sidebar ul a, \nsection#hub-content #content-container section.content-toc a {\n color: #417595;\n}\n\n@media only screen and (max-width:767px) {\n .pillar.contact {\n padding:0 30px 20px 30px;\n border-left:1px solid #CCC;\n }\n}\n\n\n/* Community Footer */\n.pd-footer {\n padding:50px 0;\n background-color: #343434;\n /*\n background-image: url('//files.readme.io/838a80d-low-poly.png');\n background-size: cover;\n background-position: top center;\n */\n width:100%;\n min-height:300px;\n color: #F9F9F9;\n overflow: auto;\n}\n.pd-footer-inner {\n max-width: 1127px;\n margin: auto;\n display: flex;\n justify-content: center;\n}\n.pd-footer ul {\n list-style:none;\n margin: 0;\n}\n\n.pd-footer li {\n font-size: 13px;\n font-family: helvetica neue;\n letter-spacing: 1px;\n font-weight: 200;\n}\n.pd-footer li a {\n color: #F9F9F9;\n cursor: pointer !important;\n padding: 2px 0;\n display: inline-block;\n\n}\n.pd-footer a:hover {\n color: #25c151;\n}\n\n.pd-footer .col {\n width: 18%;\n padding:0 1%;\n float: left;\n margin-bottom:15px;\n}\n\n#copyright.col {\n float: none; \n margin: 20px auto 0px auto;\n}\n\n#copyright.col p {\n color: #F9F9F9;\n font-size: 0.8em;\n width: max-content;\n}\n\n.pd-footer .col h3.footer-header { \n font-weight: 400;\n font-family: helvetica neue;\n border-bottom: 2px solid #FFF;\n padding-bottom:10px;\n margin-bottom:20px;\n}\n.pd-footer ul {\n padding: 0; \n}\n\n.footer-logo-wrapper {\n padding: 20px 20px 0 20px;\n text-align: center;\n}\n.footer-logo-wrapper img {\n width: 60%;\n max-width:250px;\n margin-left: 10px;\n}\n\n.status-dot {\n border-radius:99px;\n display:inline-block;\n width:8px;\n height:8px;\n margin-right:5px;\n}\n.status-dot.critical {\n background-color:#e74c3c;\n}\n.status-dot.major {\n background-color:#e67e22;\n}\n.status-dot.minor {\n background-color:#f1c40f;\n}\n.status-dot.none {\n background-color:#25c151;\n}\n\n@media only screen and (max-width: 60.043em) {\n .footer-logo-wrapper, 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You can find it in the web application at the front of the URL, for example: your-subdomain.pagerduty.com."},{"_id":"62cf47dd460f9b00a75a88f8","term":"business service","definition":"A business service models capabilities that span multiple technical services, and that may be owned by several different teams. Ideally, business services are recognizable to non-technical stakeholders and supported by one or more technical services in PagerDuty."},{"_id":"62cf47f51f5be700671f4f90","term":"technical service","definition":"A technical service reflects a discrete piece of functionality that is wholly owned by one team. One or more technical services combine to deliver customer-facing or business capabilities.\nYou can add one or more integrations to a technical service in order to receive events from those tools."},{"_id":"62cf481eb64b5d001a0365fd","term":"postmortem","definition":"A postmortem is a report that allows users to learn from major incidents by providing a summary of events that transpired, how the response was handled, and what resolution steps were taken. It allows for further analysis to determine follow-up actions for similar situations in the future and, ideally, help prevent them altogether."},{"_id":"62cf482c68961a00fa2f0e6e","term":"override","definition":"An override is used to make a one-time change to an on-call schedule. An override is typically used if the on-call user is out sick or on vacation and you want another user to fill in for their on-call shift."},{"_id":"62cf485432b1e9001a327d94","term":"MTTA","definition":"Mean time to acknowledge an incident."},{"_id":"62cf485ee3633a0053f25b8d","term":"MTTR","definition":"Mean time to resolve an incident."},{"_id":"62cf488331e345006d828314","term":"maintenance window","definition":"A maintenance window is used to temporarily disable a service for a set period of time. No incidents will trigger and no notifications will be sent while a service is disabled."},{"_id":"62cf48b868961a00fa2f23a5","term":"integration","definition":"Integrations live on services and are used to integrate with third-party systems, such as a monitoring tool."},{"_id":"62cf48e17bfbad032c3f7a28","term":"incident","definition":"An incident triggers on a service and is the event that sets off a notification to the on-call responder(s)."},{"_id":"62cf4f7e1c23ab0049961d05","term":"open incidents","definition":"Incidents in the \"triggered\" or \"acknowledged\" state."},{"_id":"66b679d4af4bef0044d44a08","term":"opportunity","definition":"Similar to a postmortem report or investigation, an opportunity focuses on an incident that has already occurred and explores its causes and results. An opportunity can only be created from an incident, but Jeli incidents can exist without being part of an opportunity."},{"_id":"66b67a7f3527ca0019a2fcb3","term":"notification","definition":"An incident notification is sent to the on call user when a PagerDuty incident is assigned to them. The service name of the triggered incident and the subject of the incident is included in the notification message. Notifications can be sent as a push notification from the PagerDuty mobile app, a phone call, email, or SMS."},{"_id":"66b68987003d8300208fa1f3","term":"escalation policy","definition":"Escalation policies are used to automate ownership by assigning incidents either directly to a user or an on-call schedule. Services in PagerDuty can be associated with one escalation policy. An escalation policy, however, can be associated with as many services as you like."},{"_id":"66b68a36157c9e0054d5bc02","term":"alert","definition":"Alerts are typically generated from monitoring tools, applications, or manual triggers, and serve as the initial signal indicating that something within the monitored environment needs investigation or action. Alerts can be grouped into incidents based on predefined rules to reduce noise and focus on critical issues."},{"_id":"66bb78bccb2381002bd9cb08","term":"TTE","definition":"Total time to engage."},{"_id":"66bb78c384be89000f020394","term":"TTA","definition":"Total time to acknowledge."},{"_id":"66bb78e55c3d5800258f8fe5","term":"TTR","definition":"Total time to respond."},{"_id":"66bb7907a46b86005c401f61","term":"TTM","definition":"Time to mobilize."},{"_id":"66bb794b2e1d55002b3c0983","term":"MTTE","definition":"Mean time to engage."},{"_id":"66bb798b9c5f5c0012e89514","term":"MTTM","definition":"Mean time to mobilize."},{"_id":"672a4d62ef6678003c8814d7","term":"multiservice group","definition":"A feature of Global Alert Grouping, a multiservice group describes the set of services, whose alerts may be grouped together when an incident on one of the services triggers."},{"_id":"673cd5e23bba500040005ca0","term":"Account Owner","definition":"The Account Owner is the most privileged user in your PagerDuty account and has the ability to: Add new users, Delete users, Edit a user's profile/password, Add/edit/delete on-call schedules, Add/edit/delete escalation policies, Add/edit/delete services, Create/delete REST API keys, Access all billing information, Change the account owner or delete the account"},{"_id":"673cd608907fed0030e5fe32","term":"acknowledged incident","definition":"A user will acknowledge an incident if the user wants to communicate that the issue is being worked on but has not yet been resolved. Acknowledging an incident halts the escalation process. Once an incident has been acknowledged, no more notifications will be sent until the incident ack timeout is reached. If the incident ack timeout is reached then the incident will go from the acknowledged state back to the triggered state."},{"_id":"673cd63c5dd6270036454e1a","term":"Admin","definition":"Admin users can: Add new users, Delete users, Edit a user's profile/password, Add/edit/delete on-call schedules, Add/edit/delete escalation policies, Add/edit/delete services, Create/delete REST API keys.\nAdmins cannot change or delete the Account Owner and do not have access to billing information."},{"_id":"673cd70f8ddfba004d8138db","term":"auto-escalation","definition":"Auto-escalation occurs when an incident is not acknowledged by the on-call user within the time specified in an escalation policy's settings. When this occurs, the incident escalates to the on-call user at the next level of the escalation policy. The default setting for auto escalation is 30 minutes, but you can change this setting if needed."},{"_id":"673cd7483bba5000400068a5","term":"contact method","definition":"A contact method is any phone number, SMS number, email address, or push notification that is associated with a single user's profile. Users can add up to 10 unique contact methods on their user profile."},{"_id":"673cd77f25bd740013138cc3","term":"incidents page","definition":"The incidents page is the first screen that appears after logging in to the PagerDuty web app. The incidents page gives you easy access to: Incidents that are assigned to you, Activity for the past 7 days, Who is on call at that time, When you will be on call next. You can also view a quick count of how many incidents have been triggered, how many acknowledged incidents are currently open, and access a more detailed list of total resolved, acknowledged, and open incidents."},{"_id":"673cd7b9d466d1001070f25d","term":"email filters","definition":"Email filters are used to configure email integrations to filter out certain emails from triggering incidents. Regex filters are configured to set conditions for when an email should trigger an incident and when it should not. You can set the regex filters to filter emails by email subject, by the body of the email, and/or the from address. Regex filters allow you to set up the service to: Accept all incoming email, Accept mail only if it matches one or more of the regex filter rules set up, Accept email only if it matches all of the regex filter rules set up."},{"_id":"673cd7e8132eea001f7ba058","term":"email management rules","definition":"Email management rules can be used in tandem with email filters on email integrations. With email management rules, you can preset rules on a service to determine how your events will behave based on event content. You can select which of your events will trigger, and you can auto-resolve related events by grouping them based by an event key."},{"_id":"673cd80a5dd6270036455dc2","term":"escalation rule","definition":"Each escalation rule represents a level of on-call duty. The first escalation rule in the escalation policy is the user that will be notified first about the triggered incident. If the first on-call user does not respond before the incident timeout, then the second on-call user or user that is on call on a specific schedule will be notified of the triggered incident."},{"_id":"673cd82192da5100114fe657","term":"escalation timeout","definition":"An escalation timeout is the time period where if the incident is not acknowledged or resolved, it will be escalated to the next escalation rule. The default escalation timeout is set to 30 minutes but this can be adjusted to any amount of time (in minutes)."},{"_id":"673cd88e5ee5e50073055a16","term":"incident auto-resolution","definition":"An incident auto-resolution is a service setting which allows you to set incidents to automatically resolve after a specified amount of time. Once this time has passed, the incident is resolved and no additional notifications will be sent out. This setting is off by default, but can be adjusted to 10 minutes, 20 minutes, 30 minutes, 40 minutes, 50 minutes, 60 minutes, 90 minutes, 2 hours, 3 hours, 4 hours, 5 hours, 6 hours, 12 hours, or 24 hours. If you need to set this to a time that is not in these options, you can do so from our REST API."},{"_id":"673cd90977fa110030731122","term":"integration email","definition":"When an email is sent to a service's integration email address, an incident is triggered in that service. The domain is determined based on your account's subdomain, but you can configure the username."},{"_id":"673cd929d466d10010710117","term":"looping through escalation rules","definition":"Looping through escalation rules means that if the escalation policy rotates through all escalation levels and the incident is still not resolved, the incident can start back at the first on-call user and repeat all the escalation levels. The default is set to loop through the escalation policy a total of 2 times but this can be adjusted to 3, 4, 5, 6, 7, 8, 9, or 10 times."},{"_id":"673cd9592c3da00011bae143","term":"major incident","definition":"A major incident is defined as any high-priority incident that requires a coordinated response, often across multiple teams. They are typically highly noticeable by customers, so fixing the problem is of the greatest importance. Major incidents are often referred to as P1, P2, or SEV-1, SEV-2 in most organizations."},{"_id":"673cd9a388302000125964f2","term":"notification rules","definition":"Notification rules determine how an individual user is notified when an incident is assigned to them. You can set rules up to notify you on any of the contact methods in your profile. Individuals can set up their notification rules to notify them via phone, email, push, or SMS immediately or at any interval of one minute after an incident has been triggered and assigned to that user."},{"_id":"673cda2077fa110030731682","term":"on-call restrictions","definition":"Restrictions on an on-call schedule determine what hours during the day, and which days, a user is on call. For example, you can set the restrictions to have a user on call from 9 a.m. to 5 p.m. every day, or you can set the restrictions to have a user on call from 6 p.m. to 6 a.m. only Monday through Friday."},{"_id":"673cda4475eb1b0018daaf95","term":"on-call schedule","definition":"An on-call schedule is a rotation that determines who is on call at a specific time and date. On-call schedules are used to manage on-call rotations."},{"_id":"673cda712f4fd7007171b264","term":"resolved incident","definition":"An incident is resolved when the user has completed fixing the issue and they want the incident to be closed out. Once an incident is resolved, no additional notifications will be sent; the incident cannot be opened again."},{"_id":"673cdaa34cd2c1007682d589","term":"rotation type","definition":"A rotation type determines how an on-call schedule circles through the included users. Rotation types can be set to have users on call for a day, or a week, at a time, or the rotation can be customized to any specified number of hours, days, or weeks."},{"_id":"673cdabc0b113c0075e6b3f4","term":"schedule gaps","definition":"A gap in the schedule indicates that no one is on call for a certain amount of time. If there is a gap in the schedule, and no one is on call, then an incident cannot be created."},{"_id":"673cdafa5fc1bb0046849e0b","term":"schedule layer","definition":"Schedule layers are used to help build complex on-call schedules. If a user requires different on-call restrictions, they will need to be added to an additional layer on the on-call schedule. If two layers overlap one another then the bottom layer (i.e., the layer that appears lowest in the UI) will take precedence over any higher layer."},{"_id":"673cdb40a5a808001f7c92a4","term":"triggered incident","definition":"An incident is considered to be triggered before any user responds to the notification. When an incident triggers, the on-call user will receive notifications according to their notification rules."},{"_id":"673cdb5e723983000f705ab4","term":"user","definition":"A user can: Add/edit/delete on-call schedules, Add/edit/delete escalation policies, Add/edit/delete services."},{"_id":"677852971a0ca30011b437cc","term":"suppressed alert","definition":"A suppressed alert does not create an incident and does not notify responders. 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Let's find out!"},{"_id":"62cf41ad438b1600472d750c","term":"subdomain","definition":"Your PagerDuty subdomain acts as your account's unique identifier. You can find it in the web application at the front of the URL, for example: your-subdomain.pagerduty.com."},{"_id":"62cf47dd460f9b00a75a88f8","term":"business service","definition":"A business service models capabilities that span multiple technical services, and that may be owned by several different teams. Ideally, business services are recognizable to non-technical stakeholders and supported by one or more technical services in PagerDuty."},{"_id":"62cf47f51f5be700671f4f90","term":"technical service","definition":"A technical service reflects a discrete piece of functionality that is wholly owned by one team. 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No incidents will trigger and no notifications will be sent while a service is disabled."},{"_id":"62cf48b868961a00fa2f23a5","term":"integration","definition":"Integrations live on services and are used to integrate with third-party systems, such as a monitoring tool."},{"_id":"62cf48e17bfbad032c3f7a28","term":"incident","definition":"An incident triggers on a service and is the event that sets off a notification to the on-call responder(s)."},{"_id":"62cf4f7e1c23ab0049961d05","term":"open incidents","definition":"Incidents in the \"triggered\" or \"acknowledged\" state."},{"_id":"66b679d4af4bef0044d44a08","term":"opportunity","definition":"Similar to a postmortem report or investigation, an opportunity focuses on an incident that has already occurred and explores its causes and results. 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Regex filters allow you to set up the service to: Accept all incoming email, Accept mail only if it matches one or more of the regex filter rules set up, Accept email only if it matches all of the regex filter rules set up."},{"_id":"673cd7e8132eea001f7ba058","term":"email management rules","definition":"Email management rules can be used in tandem with email filters on email integrations. With email management rules, you can preset rules on a service to determine how your events will behave based on event content. You can select which of your events will trigger, and you can auto-resolve related events by grouping them based by an event key."},{"_id":"673cd80a5dd6270036455dc2","term":"escalation rule","definition":"Each escalation rule represents a level of on-call duty. The first escalation rule in the escalation policy is the user that will be notified first about the triggered incident. 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function () {\n setTimeout(function () {\n // Select the translation dropdown from the mobile view\n const mobileDropdown = document.querySelector('.MobileFlyout1hHJpUd-nYkd .Select');\n\n if (mobileDropdown) {\n // Clone the translation dropdown\n const clonedDropdown = mobileDropdown.cloneNode(true);\n \n // Select the rm-Container div\n const containerDiv = document.querySelector('.rm-Header-bottom .rm-Container');\n\n if (containerDiv) {\n // Create a new div to wrap the cloned dropdown\n const dropdownWrapper = document.createElement('div');\n dropdownWrapper.className = 'DesktopTranslationDropdown';\n dropdownWrapper.appendChild(clonedDropdown);\n \n // Insert the wrapper at the beginning of the container div\n containerDiv.insertBefore(dropdownWrapper, containerDiv.firstChild);\n\n // Add event listener to handle language change\n clonedDropdown.addEventListener('change', function () {\n const selectedOption = clonedDropdown.options[clonedDropdown.selectedIndex];\n const url = selectedOption.getAttribute('data-url');\n if (url) {\n window.location.href = url;\n }\n });\n }\n }\n }, 1000); // 1 second delay\n });\n</script>\n<div class=\"rm-LandingPage\">\n <div class=\"LandingWrap container\">\n  \n <div class=\"CustomSearch\">\n <h2 class=\"kb-header\" style=\"margin-top: 2em\">PagerDuty Knowledge Base</h2>\n \n\t\t\t\t\n\n <div style=\"height: 54px\"></div>\n\n </div>\n \n <div class=\"row intro-pillars\">\n <div class=\"col-xs-12 col-sm-4\">\n <a href=\"https://support.pagerduty.com/docs/quick-start-guide\" class=\"box mat-shadow-ani-sml-1\">\n <i class=\"fa fa-list-ol box-icon\"></i>\n <h2>Getting Started</h2>\n <p class=\"box-text\">Follow our Quick Start Guide to start off on the right foot.</p>\n </a>\n </div>\n <div class=\"col-xs-12 col-sm-4\">\n <a href=\"https://university.pagerduty.com/page/on-demand\" class=\"box mat-shadow-ani-sml-1\">\n <i class=\"fa fa-graduation-cap box-icon\"></i>\n <h2>PagerDuty University</h2>\n <p class=\"box-text\">\n Check out training courses that introduce specific topics in bite-sized units.\n </p>\n </a>\n </div>\n <div class=\"col-xs-12 col-sm-4\">\n <a href=\"https://www.pagerduty.com/ops-guides/\" class=\"box mat-shadow-ani-sml-1\">\n <i class=\"fa fa-lightbulb-o box-icon\"></i>\n <h2>Best Practices</h2>\n <p class=\"box-text\">\n Ensure you are getting the most out of PagerDuty.\n </p>\n </a>\n </div>\n </div>\n\n \n \n<div class=\"LandingBlock LandingBlock-Docs LandingBlock_alignLeft\">\n <div class=\"markdown-body\">\n <div style=\"padding-bottom:0;\" id=\"main\" class=\"container\">\n <div class=\"row\">\n <div>\n {% for child in parentProject.childrenProjects %}\n <div class=\"project\">\n <div class=\"guides\">\n {% for category in child.guides %}\n {% if category.title != 'Miscellaneous' %}\n <div style=\"float:left;width:32%;min-height:240px;\" class=\"col-sm-4\">\n <h3 style=\"margin-right:20px;\" class=\"category\">{{category.title}}</h3>\n <ul>\n {% for page in category.pages limit:3 %}\n <li style=\"max-width: 270px;\"><a href=\"{{page.slug}}\" class=\"page\">{{page.title | truncatewords: 5 }}</a></li> \n {% endfor %}\n {% if category != null %}\n {% for page in category.pages limit:1 %}\n <li style=\"max-width: 270px;\"><a href=\"{{page.slug}}\" class=\"page view-more\">View More...</a></li>\n {% endfor %}\n {% endif %}\n </ul>\n </div>\n {% endif %}\n {% endfor %}\n </div>\n </div>\n {% endfor %}\n </div>\n </div>\n </div>\n </div>\n</div>\n \n \n  \n\n</div>\n \n\n<div class=\"pd-footer\">\n <div class=\"pd-footer-inner\">\n <div class=\"col\">\n <h3 class=\"footer-header\">Getting Started</h3>\n <ul>\n <li><a href=\"https://support.pagerduty.com/docs/introduction\" target=\"_self\">Intro to PagerDuty</a></li>\n <li><a href=\"https://www.pagerduty.com/faq\" target=\"_self\">FAQ</a></li>\n <li><a href=\"https://community.pagerduty.com/forum/c/using-pagerduty/best-practices\" target=\"_self\">Best Practices</a></li>\n <li><a href=\"https://www.pagerduty.com/integrations\" target=\"_self\">Integration Guides</a></li>\n </ul>\n </div>\n <div class=\"col\">\n <h3 class=\"footer-header\">Resources</h3>\n <ul>\n <li><a href=\"https://www.pagerduty.com/whats-new\" target=\"_self\">What's New</a></li>\n <li><a href=\"https://developer.pagerduty.com\" target=\"_self\">Developer Docs</a></li>\n <li><a href=\"https://response.pagerduty.com\" target=\"_self\">Incident Response Docs</a></li>\n <li><a href=\"https://engineering.pagerduty.com\" target=\"_self\">Engineering Blog</a></li>\n <li><a href=\"https://www.pagerduty.com/mobile\" target=\"_self\">Mobile Apps</a></li>\n </ul>\n </div>\n <div class=\"col footer-logo-holder\">\n <div class=\"footer-logo-wrapper\">\n <img src=\"//files.readme.io/1d9b51a-P-GreenRGB.png\" alt=\"PagerDuty logo\">\n </div>\n </div>\n <div class=\"col\">\n <h3 class=\"footer-header\">Support</h3>\n <ul>\n <li><a href=\"https://support.pagerduty.com\" target=\"_self\">Knowledge Base</a></li>\n <li><a href=\"https://community.pagerduty.com\" target=\"_self\">Community Forum</a></li>\n <li><a href=\"https://status.pagerduty.com\" target=\"_self\">Service Status <span class=\"status-dot none\"></span></a></li>\n <li><a href=\"https://tickets.pagerduty.com/s/\" target=\"_self\">Support Tickets</a></li>\n </ul>\n </div>\n <div class=\"col\">\n <h3 class=\"footer-header\">Company</h3>\n <ul>\n <li><a href=\"https://www.pagerduty.com/company\" target=\"_self\">About PagerDuty</a></li>\n <li><a href=\"https://www.pagerduty.com/blog\" target=\"_self\">Company Blog</a></li>\n <li><a href=\"https://www.pagerduty.com/security\" target=\"_self\">Security</a></li>\n <li><a href=\"https://www.pagerduty.com/online-terms-and-conditions\" target=\"_self\">Terms and Conditions</a></li>\n <li><a href=\"https://www.pagerduty.com/privacy-policy\" target=\"_self\">Privacy Policy</a></li>\n <li><a href=\"https://www.pagerduty.com/community-policy\" target=\"_self\">Community Policy</a></li>\n </ul>\n </div>\n </div>\n <div class=\"col\" id=\"copyright\">\n <p>© <span id=\"year\">2022</span> PagerDuty, Inc. All rights reserved.</p>\n </div>\n</div>\n\n\n\n<style>\n/*\n [class^='Header-search'] {\n display:none;\n}\n*/\n \n\t.kb-header {\n\t\tfont-size: 4em !important;\n }\n \n@media screen and (min-width: 991px) {\n header#hub-header #header-top #header-logo {\n height:34px;\n margin:0;\n }\n .hub-container, .container {\n max-width: 1180px;\n }\n header#hub-header #header-top .clearfix nav {\n width: 100%;\n margin-top: 15px;\n }\n \t\n \t.intro-pillars {\n \t\tmargin-bottom: -5em;\n \t}\n \n #hub-search .searchbox {\n }\n .Dropdown-toggle {\n float:left;\n width:auto;\n }\n /*Custom Search*/\n .CustomSearch{\n margin-top:-350px;\n z-index:100;\n position:relative;\n }\n .CustomSearch #search-input {\n backface-visibility: hidden;\n border: 0;\n background: #fff;\n box-shadow: 0 0 0 1px #dae2eb;\n height: 52px;\n display: -ms-flexbox;\n display: flex;\n -ms-flex-align: center;\n align-items: center;\n padding: 0 1rem 0 3rem;\n display: block;\n width: 66%;\n border-radius: 3px;\n font-size: 1.75rem !important;\n font-family: helvetica neue;\n margin: 0 auto;\n }\n h2.kb-header {\n color: #fff;\n margin-bottom: 20px;\n text-align:center;\n \t\t\n \t margin-top: 1em !important;\n\t\t font-size: 4em;\n }\n .show-search {\n display: block !important;\n }\n #hub-landing-top h2 {\n margin-bottom: 20px;\n }\n #header-nav-left li a:hover, #header-nav-right li a:hover {\n background:none !important;\n border:none !important;\n box-shadow: none !important \n }\n .row h2 {\n font-size:22px;\n font-weight:600 !important;\n }\n /*Header Links (change to white)*/\n header#hub-header #header-top #header-nav-left li a, header#hub-header #header-top #header-nav-right li a{\n color: #D2ECE2;\n }\n header#hub-header #header-top #header-nav-left li a:hover{\n color: #fff;\n }\n /*Increase Header Height*/\n \n #header-top, .rm-Header-top {\n text-align: center;\n font-family: helvetica neue;\n padding-bottom: 216px;\n}\n header#hub-header #header-top {\n height: auto;\n padding: 2px 30px;\n height: 290px;\n }\n .rm-LandingPage {\n --LandingPage-heading-color: var(--color-primary);\n --LandingPage-edge: var(--color-border-default, var(--edge));\n --LandingPage-link-color: var(--color-text-muted);\n --LandingPage-gap: var(--gap, 3em);\n }\n .LandingWrap{\n -webkit-box-sizing: border-box;\n box-sizing: border-box;\n display: -webkit-box;\n display: -ms-flexbox;\n display: flex;\n -webkit-box-orient: vertical;\n -webkit-box-direction: normal;\n -ms-flex-flow: nowrap column;\n flex-flow: nowrap column;\n grid-gap: var(--LandingPage-gap);\n margin: 0 auto;\n max-width: 100%;\n padding: var(--LandingPage-gap) calc(var(--LandingPage-gap)/2);\n width: 1000px;\n }\n .LandingBlock-Docs, .LandingBlock-Links {\n -webkit-box-align: baseline;\n -ms-flex-align: baseline;\n align-items: baseline;\n display: -webkit-box;\n display: -ms-flexbox;\n display: flex;\n -webkit-box-orient: horizontal;\n -webkit-box-direction: normal;\n -ms-flex-flow: wrap row;\n flex-flow: wrap row;\n grid-gap: var(--LandingPage-gap);\n }\n .field-description a[href], .field-description a:not([href=\"\"]), .markdown-body a[href], .markdown-body a:not([href=\"\"]){\n color:#4f5a66;\n }\n .LandingBlock_alignLeft {\n text-align: left;\n }\n .LandingBlock-Docs>*, .LandingBlock-Links>* {\n -webkit-box-flex: 1;\n -ms-flex: 1 calc(33% - var(--LandingPage-gap));\n flex: 1 calc(33% - var(--LandingPage-gap));\n max-width: 33%;\n }\n .field-description>:first-child, .markdown-body>:first-child {\n margin-top: 0!important;\n }\n .LandingBlock-Docs h3, .LandingBlock-Links h3 {\n border-bottom: 1px solid #E5E5E5 !important;\n padding-bottom: 0.2em;\n }\n .LandingBlock-Docs1N0x68Z0Yw2J>*, .LandingBlock-Links38HRtdeemVvp>* {\n -webkit-box-flex: 1;\n -ms-flex: 1 calc(33% - var(--LandingPage-gap));\n flex: 1 calc(33% - var(--LandingPage-gap));\n max-width: 33%;\n }\n .LandingBlock ul {\n list-style: none;\n padding: 0;\n }\n [class*=\"LandingBlock-link_viewAll\"] {\n color:#959CA3 !important;\n }\n .contact-bar p {\n color:white !important;\n }\n #enterprise p{\n color: #6E757C;\n }\n}\n @media screen and (max-width: 990px) {\n /*MOBILE*/\n .container {\n padding:0 !important;\n }\n header nav {\n display:none;\n }\n header#hub-header #header-top {\n padding: 2px 30px;\n height: auto;\n }\n a.box {\n display: block;\n border: none !important;\n padding: 0 15px;\n text-align: center;\n font-family: helvetica neue;\n background: #FFF;\n cursor: pointer;\n height: 0%;\n margin-bottom: 27px;\n }\n .CustomSearch{\n margin-top:50px;\n z-index:100;\n position:relative;\n }\n .CustomSearch #search-input {\n backface-visibility: hidden;\n border: 0;\n background: #fff;\n box-shadow: 0 0 0 1px #dae2eb;\n height: 52px;\n display: -ms-flexbox;\n display: flex;\n -ms-flex-align: center;\n align-items: center;\n padding: 0 1rem 0 3rem;\n display: block;\n width: 66%;\n border-radius: 3px;\n font-size: 1.75rem !important;\n font-family: helvetica neue;\n margin: 0 auto;\n }\n h2.kb-header {\n color: #000;\n margin-bottom: 20px;\n text-align:center;\n }\n .show-search {\n display: block !important;\n }\n #hub-landing-top h2 {\n margin-bottom: 20px;\n }\n .LandingBlock.LandingBlock-Docs.LandingBlock_alignLeft {\n float:left;\n }\n .LandingBlock-Docs>*, .LandingBlock-Links>* {\n display: block;\n float: left;\n width: 38%;\n min-height: 160px;\n }\n .field-description>:first-child, .markdown-body>:first-child {\n margin-top: 0!important;\n }\n .LandingBlock-Docs h3, .LandingBlock-Links h3 {\n border-bottom: 1px solid #E5E5E5 !important;\n padding-bottom: 0.2em;\n }\n .contact-bar {\n width: 100%;\n background: #343434;\n padding: 20px;\n margin-top: 25px;\n }\n \n .markdown-body, .guides div {\n width: 100% !important;\n }\n}\n/******Pager Duty Custom CSS from previous project******/\n p {\n color: #6E757C;\n}\n row p {\n color: #06ac38;\n}\n a:hover, a:active {\n text-decoration: none !important;\n}\n h2.header-scroll {\n color: #555;\n}\n .mat-shadow-ani-sml-1 {\n 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language dropdown*/\n border-bottom: 1px solid #dadee2;\n}\n .rm-Header-bottom-link {\n --Header-button-color: #4c555a;\n}\n .rm-Header-top-link {\n font-weight: 400 !important;\n color: rgba(255,255,255,.8) !important;\n border: none !important;\n}\n .rm-Header-top-link:hover {\n border: none;\n color: #fff !important;\n}\n [class^='Header-search'] {\n -webkit-box-shadow: none !important;\n box-shadow: none !important;\n}\n #hub-landing-top {\n margin:auto;\n padding:10px 0 20px 0;\n}\n .container {\n padding:60px 0;\n}\n/* Parent article's text color, when a child article is selected: CATS-1400 */\n html:not(.useReactApp) nav#hub-sidebar ul>li.subnav-expanded>a:not(.active) {\n color: #ffffff \n}\n #header-logo {\n width: 180px !important;\n margin-top: 5px !important;\n}\n #header-top, .rm-Header-top {\n text-align: center;\n font-family: helvetica neue;\n}\n #header-top #search-input {\n backface-visibility: hidden;\n border: 0;\n background: #FFFFFF;\n box-shadow: 0 0 0 1px #DAE2EB;\n height: 52px;\n display: -ms-flexbox;\n display: flex;\n -ms-flex-align: center;\n align-items: center;\n padding: 0 1rem 0 3rem;\n display: block;\n width: 100%;\n border-radius: 3px;\n font-family: helvetica neue;\n margin: 0 auto;\n}\n .pillar {\n padding:0 30px 20px 30px;\n}\n .pillar.contact {\n padding:0 50px 20px 50px;\n border-left:1px solid #CCC;\n}\n #hub-search .searchbox {\n width: 200px;\n}\n/*Landing Page - Home */\n.intro-pillars {\n\tmargin-top: 5%; \n}\n \n .intro-pillars .fa {\n font-size:3em;\n margin-top:15px;\n}\n a.box {\n display:block;\n border:1px solid #DDD;\n padding:0 15px;\n text-align: center;\n font-family: helvetica neue;\n background: #FFF;\n cursor: pointer;\n}\n .fa {\n color:#454545;\n}\n @media only screen and (max-width: 767px) {\n a.box {\n border:none;\n padding:15px;\n box-shadow:none !important;\n }\n}\n .no-padding {\n padding:0 !important;\n}\n .contact-bar .row {\n display: flex;\n align-items: center;\n justify-content: space-between;\n}\n @media only screen and (max-width: 767px) {\n .contact-bar .row {\n display: block;\n text-align: center;\n }\n}\n .contact-bar p {\n margin: 0 !important;\n}\n .contact-bar a {\n color: #06ac38;\n}\n .contact-bar a:hover {\n color: #25b74e !important;\n}\n .contact-bar h3 {\n margin:0 !important;\n color: #f4f4f4 !important;\n font-family: helvetica neue;\n}\n .contact-bar p {\n color: #f4f4f4;\n}\n .contact-bar {\n width:100%;\n background: #343434;\n padding:20px;\n}\n .contact-bar .fa {\n color:#f4f4f4;\n}\n .contact-details {\n margin-top:15px;\n}\n .contact-details p {\n text-align: center;\n font-family: helvetica neue;\n}\n .contact-bottom-box {\n text-align:center;\n padding-top:0px;\n}\n .contact-bottom-copy {\n padding:20px;\n padding-top:0;\n font-family: helvetica neue;\n}\n \n #stevie-image {\n padding-top:2em;\n}\n #rating-holder {\n padding-top:2.5em;\n}\n .zd_satisfaction_good, .zd_satisfaction_bad, .zd_rating_string {\n display: none;\n}\n .zd_rating_number {\n font-size:4.5em;\n font-family: helvetica neue;\n vertical-align: middle;\n}\n @media only screen and (max-width: 990px) {\n .zd_rating_number {\n font-size:3.5em;\n font-family: helvetica neue;\n vertical-align: middle;\n }\n}\n @media only screen and (max-width: 812px) {\n .zd_rating_number {\n font-size:3em;\n font-family: helvetica neue;\n vertical-align: middle;\n }\n}\n #hub-landing-page .pd-custom-columns .row .col-sm-6 h3 {\n text-align: left;\n padding-bottom: 5px;\n border-bottom: 1px solid #ddd;\n}\n #hub-landing-page .pd-custom-columns .row .col-sm-6 ul {\n padding: 15px 0px \n}\n #hub-landing-page .pd-custom-columns .row .col-sm-6 ul li a {\n text-align: left;\n font-family: helvetica neue;\n padding: 5px 0;\n display: block;\n color: #888;\n}\n #hub-landing-page .pd-custom-columns .row .col-sm-6 ul li a:hover {\n color: #666;\n}\n #hub-landing-page .pd-custom-columns {\n padding-bottom: 40px;\n}\n #hub-landing-page .pd-custom-columns .col-sm-6 {\n padding-left:30px;\n padding-right: 30px;\n}\n nav#hub-sidebar ul a, section#hub-content #content-container section.content-toc a {\n color: #417595;\n}\n @media only screen and (max-width:767px) {\n .pillar.contact {\n padding:0 30px 20px 30px;\n border-left:1px solid #CCC;\n }\n}\n/* Community Footer */\n footer {\n position: inherit !important;\n}\n .pd-footer {\n padding:50px 0;\n background-color: #343434;\n /* background-image: url('//files.readme.io/838a80d-low-poly.png');\n background-size: cover;\n background-position: top center;\n */\n width:100%;\n min-height:300px;\n color: #F9F9F9;\n overflow: auto;\n}\n .pd-footer-inner {\n max-width: 1127px;\n margin: auto;\n}\n .pd-footer ul {\n list-style:none;\n margin: 0;\n}\n .pd-footer li {\n font-size: 13px;\n font-family: helvetica neue;\n letter-spacing: 1px;\n font-weight: 200;\n}\n .pd-footer li a {\n color: #F9F9F9;\n cursor: pointer !important;\n padding: 2px 0;\n display: inline-block;\n}\n .pd-footer a:hover {\n color: #25c151;\n}\n .pd-footer .col {\n width: 19%;\n padding: 0 1%;\n float: left;\n margin-bottom: 15px;\n}\n #copyright.col {\n float: none;\n margin: 20px auto 0px auto;\n}\n #copyright.col p {\n color: #F9F9F9;\n font-size: 0.8em;\n}\n .pd-footer .col h3.footer-header {\n font-weight: 400;\n font-family: helvetica neue;\n border-bottom: 2px solid #FFF;\n padding-bottom:10px;\n margin-bottom:20px;\n}\n .footer-logo-wrapper {\n padding: 20px 20px 0 20px;\n text-align: center;\n}\n .footer-logo-wrapper img {\n width: 60%;\n max-width:250px;\n margin-left:10px;\n}\n .status-dot {\n border-radius:99px;\n display:inline-block;\n width:8px;\n height:8px;\n margin-right:5px;\n}\n .status-dot.critical {\n background-color:#e74c3c;\n}\n .status-dot.major {\n background-color:#e67e22;\n}\n .status-dot.minor {\n background-color:#f1c40f;\n}\n .status-dot.none {\n background-color:#25c151;\n}\n @media only screen and (max-width: 60.043em) {\n .footer-logo-wrapper, .footer-logo-holder {\n display: none;\n }\n .pd-footer .col {\n width: 48%;\n padding:0 1%;\n }\n}\n @media only screen and (max-width: 40.043em) {\n .pd-footer .col {\n width: 90%;\n clear: both;\n padding:0 5%;\n }\n}\n/*Swiftype Autocomplete Box */\n .autocomplete {\n width: 100%;\n background-color: #fff;\n padding: 20px;\n border: 1px solid #eee;\n border-radius: 5px;\n box-shadow: 0 1px 10px rgba(0, 0, 0, 0.1);\n}\n input#search-input:focus {\n outline-color: #25c151 !important;\n}\n .autocomplete .grid-result-column {\n display: inline-block;\n float: left;\n width: 31%;\n margin:10px 1% 30px 1%;\n height: 200px;\n}\n/*.autocomplete .grid-result-column:nth-of-type(3) {\n margin-right: 0;\n}\n */\n .autocomplete .grid-result-column h3 {\n font-size: 13px;\n text-transform: uppercase;\n font-weight: bold;\n color: #646464;\n letter-spacing: 0.04rem;\n border-bottom: 1px solid #E9EDF2;\n padding-bottom: 10px;\n margin-bottom: 10px;\n}\n .autocomplete .result {\n display: block;\n padding: 5px 0;\n position: relative;\n font-size: 14px;\n color: #536170;\n font-weight: 400;\n overflow: hidden;\n height: 33px;\n line-height:33px \n}\n .autocomplete .result.active {\n color: #31bf57;\n}\n .autocomplete .result:first-child {\n padding-top: 0;\n}\n .autocomplete .result:last-child {\n border-bottom: 0;\n}\n .autocomplete .result:hover .result-title {\n color: #31bf57;\n}\n .autocomplete .result em {\n font-style: normal;\n font-weight: bold;\n}\n @media only screen and (max-width: 40.043em) {\n .autocomplete .grid-result-column {\n width:98%;\n height:auto;\n }\n}\n/* Article Style */\n .callout-icon {\n margin: 0 !important;\n}\n .callout h3 p {\n font-size: var(--markdown-title-size, 0.8em) !important;\n margin-left: 30px !important;\n padding-top: 1px !important;\n}\n .callout p {\n font-size: var(--markdown-font-size,14px) !important;\n margin-bottom: 15px !important;\n}\n .excerpt p {\n font-size: var(--markdown-font-size,14px) !important;\n}\n .rm-Header-top-link {\n font-weight: 400 !important;\n color: rgba(255,255,255,.8) !important;\n border: none !important;\n}\n/*hides bottom nav*/\n#ssr-main > div > header > div.Header-bottom2eLKOFXMEmh5.rm-Header-bottom.rm-Header-bottom_withProjects.Header-bottom_withProjects2M-cAt2wdVuU > div > nav > div {\n display:none;\n}\n \n .DesktopTranslationDropdown {\n margin-left: 50px;\n margin-right:-20px;\n}\n \n .NavItem-item_mobile1qG3gd-Mkck-:hover, .NavItem-item_mobile1qG3gd-Mkck-:active, .NavItem-item_mobile1qG3gd-Mkck-:focus {\n border-color: transparent !important;\n\n -webkit-box-shadow: none !important;\n box-shadow: none !important;\n}\n/*Fixes footer issue */\n .pd-footer ul {\n padding: 0;\n}\n</style>","redirect":""},"referenceSimpleMode":true,"referenceLayout":"row","link_logo_to_url":false,"theme":"line","colorScheme":"system","overlay":"triangles","landing":true,"sticky":false,"hide_logo":false,"childrenAsPills":false,"subheaderStyle":"links","splitReferenceDocs":false,"showMetricsInReference":true,"logo":["https://files.readme.io/9747959-small-PagerDuty-WhiteRGB-logo.png","9747959-small-PagerDuty-WhiteRGB-logo.png",390,80,"#ffffff","https://files.readme.io/8c9d1b4-PagerDuty-WhiteRGB-logo.png","669833f2ec33080011f7e335"],"loginLogo":[],"logo_white":[],"logo_white_use":false,"logo_large":false,"favicon":["https://files.readme.io/273b231-small-pd_favicon_dark_green.png","pd_favicon_dark_green.png",32,32,"#000000","https://files.readme.io/1c56ab2-pd_favicon_dark_green.png"],"stylesheet":"","stylesheet_hub2":"[class^=Header-bottom] {\n overflow: visible !important;\n}\n\n/* TEMP FIX ReadMe - Aug 2023 */\n.Header-topuTMpygDG4e1V.rm-Header-top {\n background: 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element = document.getElementById(hash);\n element.parentElement.nextElementSibling.open = true;\n }\n}\nwindow.addEventListener('hashchange', openTarget);\nopenTarget();","html_promo":"","html_body":"","html_footer":"","html_head":"\n<script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start':\nnew Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0],\nj=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src=\n'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f);\n})(window,document,'script','dataLayer','GTM-MRJTRDK7');</script>\n\n\n<link rel=\"stylesheet\" type=\"text/css\" href=\"//maxcdn.bootstrapcdn.com/font-awesome/4.5.0/css/font-awesome.min.css\" media=\"screen\" />\n<link rel=\"stylesheet\" href=\"https://maxcdn.bootstrapcdn.com/bootstrap/3.4.1/css/bootstrap.min.css\">\n<script type=\"text/javascript\" src=\"https://code.jquery.com/jquery-3.6.0.min.js\"></script>\n\n<meta class=\"swiftype\" name=\"site-priority\" data-type=\"integer\" content=\"5\" />\n<meta class=\"swiftype\" name=\"type\" data-type=\"enum\" content=\"ext_kb\" />\n\n<meta name=\"google-site-verification\" content=\"zS9iOMqibD7Emu5v1vbO_tqIdZGRtOCVDXZWeAvQrzo\" />\n\n<script type=\"text/javascript\" src=\"https://cdn.cookielaw.org/consent/a81929ae-2ada-45d6-b686-853c02c2b6c2/OtAutoBlock.js\" ></script>\n<script src=\"https://cdn.cookielaw.org/scripttemplates/otSDKStub.js\" type=\"text/javascript\" charset=\"UTF-8\" data-domain-script=\"a81929ae-2ada-45d6-b686-853c02c2b6c2\" ></script>\n<script type=\"text/javascript\">\nfunction OptanonWrapper() { }\n</script>","html_footer_meta":"\n<noscript><iframe src=\"https://www.googletagmanager.com/ns.html?id=GTM-MRJTRDK7\"\nheight=\"0\" width=\"0\" style=\"display:none;visibility:hidden\"></iframe></noscript>\n\n\n<script type=\"text/javascript\" src=\"//statuspage-production.s3.amazonaws.com/se-v2.js\"></script>\n\n \n\n\n\n<script type=\"text/javascript\">\n 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$('.status-dot').addClass(data.status.indicator);\n }\n }); \n});\n\n/* $(document).on( 'click', '.searchbox', function() {\n \n \n if ($(this).hasClass('open')) {\n $('#hub-landing-top').removeClass('show-search');\n $(this).removeClass('open');\n $('.hub-loading-indicator').css('margin-top','150px');\n } else {\n //$('#header-top').css('height','300px');\n $('#hub-landing-top').addClass('show-search');\n $(this).addClass('open');\n $('.hub-loading-indicator').css('margin-top','250px');\n }\n \n var subHeaderHeight = $('#hub-subheader').height();\n var hubHeaderHeight = $('#header-top').height() + subHeaderHeight;\n var windowHeight = $(window).height();\n $('#hub-sidebar-parent').css('min-height', windowHeight + \"px\");\n $('#hub-container').css('min-height', windowHeight + \"px\");\n //var newHeight = hubContainerHeight - hubLandingTopHeight;\n //$('#hub-container').css('height', newHeight + \"px\");\n}); */\n\n$(window).resize( function() {\n var windowWidth = $(window).width();\n if (windowWidth < 769) {\n $('#hub-landing-top').removeClass('show-search');\n $('.searchbox').removeClass('open');\n $('.hub-loading-indicator').css('margin-top','150px');\n }\n});","stylesheet_hub2":"p, ol, ul {\n color: #414042;\n}\n\nrow p {\n color: #06ac38;\n}\n\na:hover, a:active {\n text-decoration: none !important;\n}\n\nh2.header-scroll {\n color: #555;\n}\n\ndetails {\n background: #eee;\n margin-bottom: 2rem;\n padding: .5rem 1rem;\n}\n\ndetails ol, details ul {\n margin-top: 10px !important; \n}\n\ndetails > summary {\n cursor: pointer;\n padding: .5rem 1rem;\n font-weight: bold;\n}\n\ndetails .rdmd-table {\n margin-top: 1em;\n}\n \n.mat-shadow-ani-sml-1 {\n box-shadow: 0 1px 3px rgba(0,0,0,0.12), 0 1px 2px rgba(0,0,0,0.24);\n transition: all 0.3s cubic-bezier(.25,.8,.25,1) !important;\n color: #06ac38;\n}\n.mat-shadow-ani-sml-1:hover {\n box-shadow: 0 7px 24px rgba(0,0,0,0.25), 0 5px 5px rgba(0,0,0,0.24);\n}\n@media only screen and (max-width: 767px) {\n 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You can find it in the web application at the front of the URL, for example: your-subdomain.pagerduty.com."},{"_id":"62cf47dd460f9b00a75a88f8","term":"business service","definition":"A business service models capabilities that span multiple technical services, and that may be owned by several different teams. Ideally, business services are recognizable to non-technical stakeholders and supported by one or more technical services in PagerDuty."},{"_id":"62cf47f51f5be700671f4f90","term":"technical service","definition":"A technical service reflects a discrete piece of functionality that is wholly owned by one team. One or more technical services combine to deliver customer-facing or business capabilities.\nYou can add one or more integrations to a technical service in order to receive events from those tools."},{"_id":"62cf481eb64b5d001a0365fd","term":"postmortem","definition":"A postmortem is a report that allows users to learn from major incidents by providing a summary of events that transpired, how the response was handled, and what resolution steps were taken. It allows for further analysis to determine follow-up actions for similar situations in the future and, ideally, help prevent them altogether."},{"_id":"62cf482c68961a00fa2f0e6e","term":"override","definition":"An override is used to make a one-time change to an on-call schedule. An override is typically used if the on-call user is out sick or on vacation and you want another user to fill in for their on-call shift."},{"_id":"62cf485432b1e9001a327d94","term":"MTTA","definition":"Mean time to acknowledge an incident."},{"_id":"62cf485ee3633a0053f25b8d","term":"MTTR","definition":"Mean time to resolve an incident."},{"_id":"62cf488331e345006d828314","term":"maintenance window","definition":"A maintenance window is used to temporarily disable a service for a set period of time. No incidents will trigger and no notifications will be sent while a service is disabled."},{"_id":"62cf48b868961a00fa2f23a5","term":"integration","definition":"Integrations live on services and are used to integrate with third-party systems, such as a monitoring tool."},{"_id":"62cf48e17bfbad032c3f7a28","term":"incident","definition":"An incident triggers on a service and is the event that sets off a notification to the on-call responder(s)."},{"_id":"62cf4f7e1c23ab0049961d05","term":"open incidents","definition":"Incidents in the \"triggered\" or \"acknowledged\" state."},{"_id":"66b679d4af4bef0044d44a08","term":"opportunity","definition":"Similar to a postmortem report or investigation, an opportunity focuses on an incident that has already occurred and explores its causes and results. An opportunity can only be created from an incident, but Jeli incidents can exist without being part of an opportunity."},{"_id":"66b67a7f3527ca0019a2fcb3","term":"notification","definition":"An incident notification is sent to the on call user when a PagerDuty incident is assigned to them. The service name of the triggered incident and the subject of the incident is included in the notification message. Notifications can be sent as a push notification from the PagerDuty mobile app, a phone call, email, or SMS."},{"_id":"66b68987003d8300208fa1f3","term":"escalation policy","definition":"Escalation policies are used to automate ownership by assigning incidents either directly to a user or an on-call schedule. Services in PagerDuty can be associated with one escalation policy. An escalation policy, however, can be associated with as many services as you like."},{"_id":"66b68a36157c9e0054d5bc02","term":"alert","definition":"Alerts are typically generated from monitoring tools, applications, or manual triggers, and serve as the initial signal indicating that something within the monitored environment needs investigation or action. Alerts can be grouped into incidents based on predefined rules to reduce noise and focus on critical issues."},{"_id":"66bb78bccb2381002bd9cb08","term":"TTE","definition":"Total time to engage."},{"_id":"66bb78c384be89000f020394","term":"TTA","definition":"Total time to acknowledge."},{"_id":"66bb78e55c3d5800258f8fe5","term":"TTR","definition":"Total time to respond."},{"_id":"66bb7907a46b86005c401f61","term":"TTM","definition":"Time to mobilize."},{"_id":"66bb794b2e1d55002b3c0983","term":"MTTE","definition":"Mean time to engage."},{"_id":"66bb798b9c5f5c0012e89514","term":"MTTM","definition":"Mean time to mobilize."},{"_id":"672a4d62ef6678003c8814d7","term":"multiservice group","definition":"A feature of Global Alert Grouping, a multiservice group describes the set of services, whose alerts may be grouped together when an incident on one of the services triggers."},{"_id":"673cd5e23bba500040005ca0","term":"Account Owner","definition":"The Account Owner is the most privileged user in your PagerDuty account and has the ability to: Add new users, Delete users, Edit a user's profile/password, Add/edit/delete on-call schedules, Add/edit/delete escalation policies, Add/edit/delete services, Create/delete REST API keys, Access all billing information, Change the account owner or delete the account"},{"_id":"673cd608907fed0030e5fe32","term":"acknowledged incident","definition":"A user will acknowledge an incident if the user wants to communicate that the issue is being worked on but has not yet been resolved. Acknowledging an incident halts the escalation process. Once an incident has been acknowledged, no more notifications will be sent until the incident ack timeout is reached. If the incident ack timeout is reached then the incident will go from the acknowledged state back to the triggered state."},{"_id":"673cd63c5dd6270036454e1a","term":"Admin","definition":"Admin users can: Add new users, Delete users, Edit a user's profile/password, Add/edit/delete on-call schedules, Add/edit/delete escalation policies, Add/edit/delete services, Create/delete REST API keys.\nAdmins cannot change or delete the Account Owner and do not have access to billing information."},{"_id":"673cd70f8ddfba004d8138db","term":"auto-escalation","definition":"Auto-escalation occurs when an incident is not acknowledged by the on-call user within the time specified in an escalation policy's settings. When this occurs, the incident escalates to the on-call user at the next level of the escalation policy. The default setting for auto escalation is 30 minutes, but you can change this setting if needed."},{"_id":"673cd7483bba5000400068a5","term":"contact method","definition":"A contact method is any phone number, SMS number, email address, or push notification that is associated with a single user's profile. Users can add up to 10 unique contact methods on their user profile."},{"_id":"673cd77f25bd740013138cc3","term":"incidents page","definition":"The incidents page is the first screen that appears after logging in to the PagerDuty web app. The incidents page gives you easy access to: Incidents that are assigned to you, Activity for the past 7 days, Who is on call at that time, When you will be on call next. You can also view a quick count of how many incidents have been triggered, how many acknowledged incidents are currently open, and access a more detailed list of total resolved, acknowledged, and open incidents."},{"_id":"673cd7b9d466d1001070f25d","term":"email filters","definition":"Email filters are used to configure email integrations to filter out certain emails from triggering incidents. Regex filters are configured to set conditions for when an email should trigger an incident and when it should not. You can set the regex filters to filter emails by email subject, by the body of the email, and/or the from address. Regex filters allow you to set up the service to: Accept all incoming email, Accept mail only if it matches one or more of the regex filter rules set up, Accept email only if it matches all of the regex filter rules set up."},{"_id":"673cd7e8132eea001f7ba058","term":"email management rules","definition":"Email management rules can be used in tandem with email filters on email integrations. With email management rules, you can preset rules on a service to determine how your events will behave based on event content. You can select which of your events will trigger, and you can auto-resolve related events by grouping them based by an event key."},{"_id":"673cd80a5dd6270036455dc2","term":"escalation rule","definition":"Each escalation rule represents a level of on-call duty. The first escalation rule in the escalation policy is the user that will be notified first about the triggered incident. If the first on-call user does not respond before the incident timeout, then the second on-call user or user that is on call on a specific schedule will be notified of the triggered incident."},{"_id":"673cd82192da5100114fe657","term":"escalation timeout","definition":"An escalation timeout is the time period where if the incident is not acknowledged or resolved, it will be escalated to the next escalation rule. The default escalation timeout is set to 30 minutes but this can be adjusted to any amount of time (in minutes)."},{"_id":"673cd88e5ee5e50073055a16","term":"incident auto-resolution","definition":"An incident auto-resolution is a service setting which allows you to set incidents to automatically resolve after a specified amount of time. Once this time has passed, the incident is resolved and no additional notifications will be sent out. This setting is off by default, but can be adjusted to 10 minutes, 20 minutes, 30 minutes, 40 minutes, 50 minutes, 60 minutes, 90 minutes, 2 hours, 3 hours, 4 hours, 5 hours, 6 hours, 12 hours, or 24 hours. If you need to set this to a time that is not in these options, you can do so from our REST API."},{"_id":"673cd90977fa110030731122","term":"integration email","definition":"When an email is sent to a service's integration email address, an incident is triggered in that service. The domain is determined based on your account's subdomain, but you can configure the username."},{"_id":"673cd929d466d10010710117","term":"looping through escalation rules","definition":"Looping through escalation rules means that if the escalation policy rotates through all escalation levels and the incident is still not resolved, the incident can start back at the first on-call user and repeat all the escalation levels. The default is set to loop through the escalation policy a total of 2 times but this can be adjusted to 3, 4, 5, 6, 7, 8, 9, or 10 times."},{"_id":"673cd9592c3da00011bae143","term":"major incident","definition":"A major incident is defined as any high-priority incident that requires a coordinated response, often across multiple teams. They are typically highly noticeable by customers, so fixing the problem is of the greatest importance. Major incidents are often referred to as P1, P2, or SEV-1, SEV-2 in most organizations."},{"_id":"673cd9a388302000125964f2","term":"notification rules","definition":"Notification rules determine how an individual user is notified when an incident is assigned to them. You can set rules up to notify you on any of the contact methods in your profile. Individuals can set up their notification rules to notify them via phone, email, push, or SMS immediately or at any interval of one minute after an incident has been triggered and assigned to that user."},{"_id":"673cda2077fa110030731682","term":"on-call restrictions","definition":"Restrictions on an on-call schedule determine what hours during the day, and which days, a user is on call. For example, you can set the restrictions to have a user on call from 9 a.m. to 5 p.m. every day, or you can set the restrictions to have a user on call from 6 p.m. to 6 a.m. only Monday through Friday."},{"_id":"673cda4475eb1b0018daaf95","term":"on-call schedule","definition":"An on-call schedule is a rotation that determines who is on call at a specific time and date. On-call schedules are used to manage on-call rotations."},{"_id":"673cda712f4fd7007171b264","term":"resolved incident","definition":"An incident is resolved when the user has completed fixing the issue and they want the incident to be closed out. Once an incident is resolved, no additional notifications will be sent; the incident cannot be opened again."},{"_id":"673cdaa34cd2c1007682d589","term":"rotation type","definition":"A rotation type determines how an on-call schedule circles through the included users. Rotation types can be set to have users on call for a day, or a week, at a time, or the rotation can be customized to any specified number of hours, days, or weeks."},{"_id":"673cdabc0b113c0075e6b3f4","term":"schedule gaps","definition":"A gap in the schedule indicates that no one is on call for a certain amount of time. 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No incidents will trigger and no notifications will be sent while a service is disabled."},{"_id":"62cf48b868961a00fa2f23a5","term":"integration","definition":"Integrations live on services and are used to integrate with third-party systems, such as a monitoring tool."},{"_id":"62cf48e17bfbad032c3f7a28","term":"incident","definition":"An incident triggers on a service and is the event that sets off a notification to the on-call responder(s)."},{"_id":"62cf4f7e1c23ab0049961d05","term":"open incidents","definition":"Incidents in the \"triggered\" or \"acknowledged\" state."},{"_id":"66b679d4af4bef0044d44a08","term":"opportunity","definition":"Similar to a postmortem report or investigation, an opportunity focuses on an incident that has already occurred and explores its causes and results. An opportunity can only be created from an incident, but Jeli incidents can exist without being part of an opportunity."},{"_id":"66b67a7f3527ca0019a2fcb3","term":"notification","definition":"An incident notification is sent to the on call user when a PagerDuty incident is assigned to them. The service name of the triggered incident and the subject of the incident is included in the notification message. Notifications can be sent as a push notification from the PagerDuty mobile app, a phone call, email, or SMS."},{"_id":"66b68987003d8300208fa1f3","term":"escalation policy","definition":"Escalation policies are used to automate ownership by assigning incidents either directly to a user or an on-call schedule. Services in PagerDuty can be associated with one escalation policy. An escalation policy, however, can be associated with as many services as you like."},{"_id":"66b68a36157c9e0054d5bc02","term":"alert","definition":"Alerts are typically generated from monitoring tools, applications, or manual triggers, and serve as the initial signal indicating that something within the monitored environment needs investigation or action. Alerts can be grouped into incidents based on predefined rules to reduce noise and focus on critical issues."},{"_id":"66bb78bccb2381002bd9cb08","term":"TTE","definition":"Total time to engage."},{"_id":"66bb78c384be89000f020394","term":"TTA","definition":"Total time to acknowledge."},{"_id":"66bb78e55c3d5800258f8fe5","term":"TTR","definition":"Total time to respond."},{"_id":"66bb7907a46b86005c401f61","term":"TTM","definition":"Time to mobilize."},{"_id":"66bb794b2e1d55002b3c0983","term":"MTTE","definition":"Mean time to engage."},{"_id":"66bb798b9c5f5c0012e89514","term":"MTTM","definition":"Mean time to mobilize."},{"_id":"672a4d62ef6678003c8814d7","term":"multiservice group","definition":"A feature of Global Alert Grouping, a multiservice group describes the set of services, whose alerts may be grouped together when an incident on one of the services triggers."},{"_id":"673cd5e23bba500040005ca0","term":"Account Owner","definition":"The Account Owner is the most privileged user in your PagerDuty account and has the ability to: Add new users, Delete users, Edit a user's profile/password, Add/edit/delete on-call schedules, Add/edit/delete escalation policies, Add/edit/delete services, Create/delete REST API keys, Access all billing information, Change the account owner or delete the account"},{"_id":"673cd608907fed0030e5fe32","term":"acknowledged incident","definition":"A user will acknowledge an incident if the user wants to communicate that the issue is being worked on but has not yet been resolved. Acknowledging an incident halts the escalation process. Once an incident has been acknowledged, no more notifications will be sent until the incident ack timeout is reached. If the incident ack timeout is reached then the incident will go from the acknowledged state back to the triggered state."},{"_id":"673cd63c5dd6270036454e1a","term":"Admin","definition":"Admin users can: Add new users, Delete users, Edit a user's profile/password, Add/edit/delete on-call schedules, Add/edit/delete escalation policies, Add/edit/delete services, Create/delete REST API keys.\nAdmins cannot change or delete the Account Owner and do not have access to billing information."},{"_id":"673cd70f8ddfba004d8138db","term":"auto-escalation","definition":"Auto-escalation occurs when an incident is not acknowledged by the on-call user within the time specified in an escalation policy's settings. When this occurs, the incident escalates to the on-call user at the next level of the escalation policy. The default setting for auto escalation is 30 minutes, but you can change this setting if needed."},{"_id":"673cd7483bba5000400068a5","term":"contact method","definition":"A contact method is any phone number, SMS number, email address, or push notification that is associated with a single user's profile. Users can add up to 10 unique contact methods on their user profile."},{"_id":"673cd77f25bd740013138cc3","term":"incidents page","definition":"The incidents page is the first screen that appears after logging in to the PagerDuty web app. The incidents page gives you easy access to: Incidents that are assigned to you, Activity for the past 7 days, Who is on call at that time, When you will be on call next. You can also view a quick count of how many incidents have been triggered, how many acknowledged incidents are currently open, and access a more detailed list of total resolved, acknowledged, and open incidents."},{"_id":"673cd7b9d466d1001070f25d","term":"email filters","definition":"Email filters are used to configure email integrations to filter out certain emails from triggering incidents. Regex filters are configured to set conditions for when an email should trigger an incident and when it should not. You can set the regex filters to filter emails by email subject, by the body of the email, and/or the from address. Regex filters allow you to set up the service to: Accept all incoming email, Accept mail only if it matches one or more of the regex filter rules set up, Accept email only if it matches all of the regex filter rules set up."},{"_id":"673cd7e8132eea001f7ba058","term":"email management rules","definition":"Email management rules can be used in tandem with email filters on email integrations. With email management rules, you can preset rules on a service to determine how your events will behave based on event content. You can select which of your events will trigger, and you can auto-resolve related events by grouping them based by an event key."},{"_id":"673cd80a5dd6270036455dc2","term":"escalation rule","definition":"Each escalation rule represents a level of on-call duty. The first escalation rule in the escalation policy is the user that will be notified first about the triggered incident. If the first on-call user does not respond before the incident timeout, then the second on-call user or user that is on call on a specific schedule will be notified of the triggered incident."},{"_id":"673cd82192da5100114fe657","term":"escalation timeout","definition":"An escalation timeout is the time period where if the incident is not acknowledged or resolved, it will be escalated to the next escalation rule. The default escalation timeout is set to 30 minutes but this can be adjusted to any amount of time (in minutes)."},{"_id":"673cd88e5ee5e50073055a16","term":"incident auto-resolution","definition":"An incident auto-resolution is a service setting which allows you to set incidents to automatically resolve after a specified amount of time. Once this time has passed, the incident is resolved and no additional notifications will be sent out. This setting is off by default, but can be adjusted to 10 minutes, 20 minutes, 30 minutes, 40 minutes, 50 minutes, 60 minutes, 90 minutes, 2 hours, 3 hours, 4 hours, 5 hours, 6 hours, 12 hours, or 24 hours. If you need to set this to a time that is not in these options, you can do so from our REST API."},{"_id":"673cd90977fa110030731122","term":"integration email","definition":"When an email is sent to a service's integration email address, an incident is triggered in that service. The domain is determined based on your account's subdomain, but you can configure the username."},{"_id":"673cd929d466d10010710117","term":"looping through escalation rules","definition":"Looping through escalation rules means that if the escalation policy rotates through all escalation levels and the incident is still not resolved, the incident can start back at the first on-call user and repeat all the escalation levels. The default is set to loop through the escalation policy a total of 2 times but this can be adjusted to 3, 4, 5, 6, 7, 8, 9, or 10 times."},{"_id":"673cd9592c3da00011bae143","term":"major incident","definition":"A major incident is defined as any high-priority incident that requires a coordinated response, often across multiple teams. They are typically highly noticeable by customers, so fixing the problem is of the greatest importance. Major incidents are often referred to as P1, P2, or SEV-1, SEV-2 in most organizations."},{"_id":"673cd9a388302000125964f2","term":"notification rules","definition":"Notification rules determine how an individual user is notified when an incident is assigned to them. You can set rules up to notify you on any of the contact methods in your profile. Individuals can set up their notification rules to notify them via phone, email, push, or SMS immediately or at any interval of one minute after an incident has been triggered and assigned to that user."},{"_id":"673cda2077fa110030731682","term":"on-call restrictions","definition":"Restrictions on an on-call schedule determine what hours during the day, and which days, a user is on call. For example, you can set the restrictions to have a user on call from 9 a.m. to 5 p.m. every day, or you can set the restrictions to have a user on call from 6 p.m. to 6 a.m. only Monday through Friday."},{"_id":"673cda4475eb1b0018daaf95","term":"on-call schedule","definition":"An on-call schedule is a rotation that determines who is on call at a specific time and date. On-call schedules are used to manage on-call rotations."},{"_id":"673cda712f4fd7007171b264","term":"resolved incident","definition":"An incident is resolved when the user has completed fixing the issue and they want the incident to be closed out. Once an incident is resolved, no additional notifications will be sent; the incident cannot be opened again."},{"_id":"673cdaa34cd2c1007682d589","term":"rotation type","definition":"A rotation type determines how an on-call schedule circles through the included users. Rotation types can be set to have users on call for a day, or a week, at a time, or the rotation can be customized to any specified number of hours, days, or weeks."},{"_id":"673cdabc0b113c0075e6b3f4","term":"schedule gaps","definition":"A gap in the schedule indicates that no one is on call for a certain amount of time. If there is a gap in the schedule, and no one is on call, then an incident cannot be created."},{"_id":"673cdafa5fc1bb0046849e0b","term":"schedule layer","definition":"Schedule layers are used to help build complex on-call schedules. If a user requires different on-call restrictions, they will need to be added to an additional layer on the on-call schedule. If two layers overlap one another then the bottom layer (i.e., the layer that appears lowest in the UI) will take precedence over any higher layer."},{"_id":"673cdb40a5a808001f7c92a4","term":"triggered incident","definition":"An incident is considered to be triggered before any user responds to the notification. When an incident triggers, the on-call user will receive notifications according to their notification rules."},{"_id":"673cdb5e723983000f705ab4","term":"user","definition":"A user can: Add/edit/delete on-call schedules, Add/edit/delete escalation policies, Add/edit/delete services."},{"_id":"677852971a0ca30011b437cc","term":"suppressed alert","definition":"A suppressed alert does not create an incident and does not notify responders. The Account Owner and Admin users can view suppressed alerts in the Alerts table for forensics, analysis, and context."},{"_id":"677d3ccadbfdfd001dce9881","term":"time picker","definition":"The values available will depend on whether your system time is set to a 12-hour or 24-hour clock."}],"canonical_url":null,"description":"Get help with configuring your account and using PagerDuty. 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display: block;\n width: 100%;\n border-radius: 3px;\n font-size: 1.75rem;\n font-family: helvetica neue;\n margin: 0 auto;\n}\n\n.pillar {\n padding:0 30px 20px 30px;\n}\n.pillar.contact {\n padding:0 50px 20px 50px;\n border-left:1px solid #CCC;\n}\n/*.hub-is-home #hub-search {\n display:none !important;\n}\n#hub-search .searchbox {\n width: 40px;\n text-align: center;\n}\n.search-box {\n display: none;\n}\n\n#hub-search .fa.fa-search {\n left: 13px;\n}*/\n\n#hub-search .searchbox {\n width: 200px;\n}\n\n\n/*Landing Page - Home */\n.intro-pillars .fa {\n font-size:3em;\n margin-top:15px;\n}\na.box {\n display:block;\n border:1px solid #DDD;\n padding:0 15px;\n text-align: center;\n font-family: helvetica neue;\n background: #FFF;\n cursor: pointer;\n}\n.fa {\n color:#454545;\n}\n@media only screen and (max-width: 767px) {\n a.box {\n border:none;\n padding:15px;\n box-shadow:none !important;\n }\n}\n.no-padding {\n padding:0 !important;\n}\n\n/* hiding the Contact Support bar, 11/15/22 -AVO */\n.contact-bar {\n display:none;\n}\n\n.contact-bar .row {\n display: flex;\n align-items: center;\n justify-content: space-between;\n}\n\n@media only screen and (max-width: 767px) {\n .contact-bar .row {\n display: block;\n text-align: center;\n }\n}\n\n.contact-bar a {\n color: #06ac38;\n}\n\n.contact-bar a:hover {\n color: #25b74e !important;\n}\n\n.contact-bar h3 {\n margin:0 !important;\n color: #f4f4f4 !important;\n font-family: helvetica neue;\n}\n\n.contact-bar p {\n width: auto;\n margin:0 !important;\n}\n\n.contact-bar {\n width:100%;\n background: #343434;\n padding:20px;\n}\n.contact-bar .fa {\n color:#f4f4f4;\n}\n.contact-details {\n margin-top:15px;\n}\n.contact-details p {\n text-align: center;\n font-family: helvetica neue;\n}\n.contact-bottom-box {\n text-align:center;\n padding-top:0px;\n}\n.contact-bottom-copy {\n padding:20px;\n padding-top:0;\n font-family: helvetica neue;\n}\n\n.centered {\n justify-content: center; \n}\n\n#stevie-award {\n display: flex;\n justify-content: center;\n}\n\n#stevie-image {\n padding-top:2em;\n}\n\n#hub-landing-page .pd-custom-columns .row .col-sm-6 h3 {\n text-align: left;\n padding-bottom: 5px;\n border-bottom: 1px solid #ddd;\n}\n#hub-landing-page .pd-custom-columns .row .col-sm-6 ul {\n padding: 15px 0px\n}\n#hub-landing-page .pd-custom-columns .row .col-sm-6 ul li a {\n text-align: left;\n font-family: helvetica neue;\n padding: 5px 0;\n display: block;\n color: #888;\n}\n#hub-landing-page .pd-custom-columns .row .col-sm-6 ul li a:hover {\n color: #666;\n}\n#hub-landing-page .pd-custom-columns {\n padding-bottom: 40px;\n}\n#hub-landing-page .pd-custom-columns .col-sm-6 {\n padding-left:30px;\n padding-right: 30px;\n}\nnav#hub-sidebar ul a, \nsection#hub-content #content-container section.content-toc a {\n color: #417595;\n}\n\n@media only screen and (max-width:767px) {\n .pillar.contact {\n padding:0 30px 20px 30px;\n border-left:1px solid #CCC;\n }\n}\n\n\n/* Community Footer */\n.pd-footer {\n padding:50px 0;\n background-color: #343434;\n /*\n background-image: url('//files.readme.io/838a80d-low-poly.png');\n background-size: cover;\n background-position: top center;\n */\n width:100%;\n min-height:300px;\n color: #F9F9F9;\n overflow: auto;\n}\n.pd-footer-inner {\n max-width: 1127px;\n margin: auto;\n display: flex;\n justify-content: center;\n}\n.pd-footer ul {\n list-style:none;\n margin: 0;\n}\n\n.pd-footer li {\n font-size: 13px;\n font-family: helvetica neue;\n letter-spacing: 1px;\n font-weight: 200;\n}\n.pd-footer li a {\n color: #F9F9F9;\n cursor: pointer !important;\n padding: 2px 0;\n display: inline-block;\n\n}\n.pd-footer a:hover {\n color: #25c151;\n}\n\n.pd-footer .col {\n width: 18%;\n padding:0 1%;\n float: left;\n margin-bottom:15px;\n}\n\n#copyright.col {\n float: none; \n margin: 20px auto 0px auto;\n}\n\n#copyright.col p {\n color: #F9F9F9;\n font-size: 0.8em;\n width: max-content;\n}\n\n.pd-footer .col h3.footer-header { \n font-weight: 400;\n font-family: helvetica neue;\n border-bottom: 2px solid #FFF;\n padding-bottom:10px;\n margin-bottom:20px;\n}\n.pd-footer ul {\n padding: 0; \n}\n\n.footer-logo-wrapper {\n padding: 20px 20px 0 20px;\n text-align: center;\n}\n.footer-logo-wrapper img {\n width: 60%;\n max-width:250px;\n margin-left: 10px;\n}\n\n.status-dot {\n border-radius:99px;\n display:inline-block;\n width:8px;\n height:8px;\n margin-right:5px;\n}\n.status-dot.critical {\n background-color:#e74c3c;\n}\n.status-dot.major {\n background-color:#e67e22;\n}\n.status-dot.minor {\n background-color:#f1c40f;\n}\n.status-dot.none {\n background-color:#25c151;\n}\n\n@media only screen and (max-width: 60.043em) {\n .footer-logo-wrapper, .footer-logo-holder {\n display: none;\n }\n .pd-footer .col {\n width: 48%;\n padding:0 1%;\n }\n}\n\n@media only screen and (max-width: 40.043em) {\n .pd-footer .col {\n width: 90%;\n clear: both;\n padding:0 5%;\n }\n}\n\n/*Swiftype Autocomplete Box */\n.autocomplete {\n width: 100%;\n background-color: #fff;\n padding: 20px;\n border: 1px solid #eee;\n border-radius: 5px;\n box-shadow: 0 1px 10px rgba(0, 0, 0, 0.1); \n}\ninput#search-input:focus { \n outline-color: #25c151 !important;\n}\n.autocomplete .grid-result-column {\n display: inline-block;\n float: left;\n width: 31%;\n margin:10px 1% 30px 1%;\n height: 200px; \n}\n/*.autocomplete .grid-result-column:nth-of-type(3) {\n margin-right: 0; \n}*/\n.autocomplete .grid-result-column h3 {\n font-size: 13px;\n text-transform: uppercase;\n font-weight: bold;\n color: #646464;\n letter-spacing: 0.04rem;\n border-bottom: 1px solid #E9EDF2;\n padding-bottom: 10px;\n margin-bottom: 10px; \n}\n.autocomplete .result {\n display: block;\n padding: 5px 0;\n position: relative;\n font-size: 14px;\n color: #536170;\n font-weight: 400;\n overflow: hidden; \n height: 33px;\n line-height:33px\n}\n.autocomplete .result.active {\n color: #31bf57; \n}\n.autocomplete .result:first-child {\n padding-top: 0; \n}\n.autocomplete .result:last-child {\n border-bottom: 0; \n}\n.autocomplete .result:hover .result-title {\n color: #31bf57; \n}\n.autocomplete .result em {\n font-style: normal;\n font-weight: bold; \n}\n@media only screen and (max-width: 40.043em) {\n .autocomplete .grid-result-column {\n width:98%;\n height:auto;\n }\n}\n\n.hub-loading-indicator {\n margin: 0;\n}\n\n/* Article Style */\n\n.heading-1 {\n padding-bottom: 0.2em;\n color: #2e2d2e;\n border-bottom: 1px solid #EBEBEB;\n}\n \n.heading {\n margin-bottom: 0.4em !important;\n margin-top: 1.4em !important;\n}\n\n.callout-icon {\n margin: 0 !important;\n padding-right: 0.5em;\n}\n\n.callout-heading, .callout-heading p {\n font-size: 1.0em !important;\n}\n\n.content-body a, .callout a {\n color: #008a00 !important;\n}\n\n.callout h3 p {\n font-size: var(--markdown-title-size, 1em) !important;\n margin-left: 30px !important;\n padding-top: 1px !important;\n}\n\n.callout p {\n margin-bottom: 15px !important;\n}\n\n.callout_info .callout-heading p {\n color: #00748e !important;\n}\n\n.callout_success .callout-heading p {\n color: #008500 !important;\n}\n\n.callout_warn .callout-heading p {\n color: #9e6700 !important;\n}\n\n.callout_error .callout-heading p {\n color: #d33933 !important;\n}\n\n.callout ul li, .callout ol li, blockquote p, blockquote li, blockquote li a {\n font-size: var(--markdown-font-size,14px) !important;\n}\n\n.excerpt p {\n font-size: var(--markdown-font-size,14px) !important;\n}\n\n.expandCollapseAll {\n color: #007e00; \n cursor: pointer;\n padding: 10px;\n border: none;\n background-color: #EEEEEE;\n transition: 0.3s;\n}\n\n.expandCollapseAll:active {\n background-color: #FAFAFA;\n}\n\n/* Jeli badges */\n\n .badge {\n color: #ffffff !important;\n background-color: #25c151 !important;\n border: none;\n text-align: center;\n}\n\n/* <details> accordions */\ndiv.markdown-body details {\n margin-bottom:0px !important;\n}\n \ndetails{\n margin-bottom: 0px !important;\n margin-top: 0px !important\n background-color: transparent;\n border-bottom: 1px solid #EBEBEB;\n padding-bottom: 1em;\n padding-top: 1em;\n box-sizing: inherit;\n margin-bottom: 1em;\n color: #414042;\n padding: .5em 2em .5em 2em;\n display: block;\n transition: .5s;\n border-bottom: 1px solid var(--markdown-edge,#dfe2e5);\n margin-bottom: 0px !important;\n margin-top: 0px !important;\n padding-top: 1em;\n padding-bottom: 1em;\n}\n \ndetails[open] {\n background: #fafafa;\n}\n\ndetails[open] p:first-of-type {\n margin-top: 1em !important; \n}\n\ndetails hr {\n border-bottom:none !important\n}\n \nsummary {\n -webkit-font-smoothing: antialiased;\n text-rendering: optimizeLegibility;\n text-size-adjust: 100%;\n font-weight:unset !important;\n box-sizing: inherit;\n font-style: normal;\n color: #007e00;\n margin: -.5em -.5em -.5em -2em;\n padding: .5em;\n font-weight: inherit;\n}\n\n/* Table of Contents */\n.toc-children a {\n color: #6c6f73 !important;\n}\n\n.toc-children a:hover {\n color: #23527c !important;\n}","js":"$('input[placeholder=\"Search\"]').attr('placeholder', 'Search Knowledge Base');\n\n//Set the year in the Landing Page's footer\nvar date = new Date();\nvar year = date.getFullYear();\n$('#year').text(year);\n\n$(window).on('load', function() {\n //Fix for search bar reveal going crazy on scroll\n \n var sp = new StatusPage.page({ page : '33yy6hwxnwr3' });\n sp.summary({\n success : function(data) {\n $('.status-dot').addClass(data.status.indicator);\n }\n }); \n});\n\n$(window).on(\"resize\", function() {\n var windowWidth = $(window).width();\n if (windowWidth < 769) {\n $('#hub-landing-top').removeClass('show-search');\n $('.searchbox').removeClass('open');\n $('.hub-loading-indicator').css('margin-top','150px');\n }\n});\n\n// Adds bottom nav to GLP\n$(window).on('pageLoad', function(e, state) {\n// Check if the current page is the homepage\nif (window.location.pathname === '/') {\n // Select all anchor elements within the nav\n const nav = document.querySelector('nav.Header-leftADQdGVqx1wqU');\n const links = nav.querySelectorAll('a');\n\n // Define the function to add icon classes based on link text content\n function addIconClasses(link) {\n // Get the span element within the anchor\n const span = link.querySelector('span');\n \n // Get the text content of the span\n const linkText = span.textContent.trim(); // Get text content and trim any leading or trailing whitespace\n \n // Determine the icon class based on link text content\n let iconClass = '';\n switch (linkText) {\n case 'Home':\n iconClass = 'icon-landing-page-2';\n break;\n case 'Knowledge Base':\n case 'Workflow Actions':\n iconClass = 'icon-guides';\n break;\n default:\n break;\n }\n \n // Create an i element (icon tag)\n const icon = document.createElement('i');\n \n // Set the class attribute of the icon\n icon.className = iconClass;\n \n // Insert the icon before the span\n link.insertBefore(icon, span);\n }\n\n // Loop through each link and add the appropriate icon class before the span\n links.forEach(link => {\n addIconClasses(link);\n });\n}});\n\nfunction toggleExpand() {\n var nodeList = document.body.querySelectorAll('.kb-faq');\n var detailsArray = Array.from(nodeList);\n\n var opennessArray = [];\n detailsArray.forEach((e) => {\n opennessArray.push(e.open);\n })\n\n // if any <details> are closed, expand all\n if (opennessArray.includes(false)) {\n document.body.querySelectorAll('.kb-faq').forEach((e) => {\n e.setAttribute('open',true);\n if (e.children[0].textContent == 'Expand') {\n toggleTitle(e, 'Collapse');\n }\n })\n // else collapse all\n } else {\n document.body.querySelectorAll('.kb-faq').forEach((e) => {\n e.removeAttribute('open');\n if (e.children[0].textContent == 'Collapse') {\n toggleTitle(e, 'Expand'); \n }\n })\n }\n}\n\nfunction toggleTitle(label, text) {\n label.childNodes[1].innerText = text;\n}\n\nfunction openTarget() {\n var hash = location.hash.substring(1);\n if(hash) {\n var element = document.getElementById(hash);\n element.parentElement.nextElementSibling.open = true;\n }\n}\nwindow.addEventListener('hashchange', openTarget);\nopenTarget();\n// erics code\nvar customRenderFunction = function(document_type, item) {\n var out = '<a href=\"' + Swiftype.htmlEscape(item['url']) + '\" class=\"st-search-result-link\">' + item.highlight['title'] + '</a>';\n return out.concat('<h1 class=\"genre\"> meatball </h1>');\n};\n\n/* Commented this out since it was interfering with $(window).on('load'),\n specifically addEventListenerToDetails() - AVO 3/15/23\n$('input[placeholder=\"Search\"]').swiftype({\n renderFunction: customRenderFunction,\n engineKey: 'vkA2nKGB3k3u6x4XGxpN'\n});\n*/\n//\n\n$('input[placeholder=\"Search\"]').attr('placeholder', 'Search Knowledge Base');\n\n//Set the year in the Landing Page's footer\nvar date = new Date();\nvar year = date.getFullYear();\n$('#year').text(year);\n\n$(window).on('load', function() {\n // related to CATS-1648\n addEventListenerToDetails();\n \n //Fix for search bar reveal going crazy on scroll\n \n var sp = new StatusPage.page({ page : '33yy6hwxnwr3' });\n sp.summary({\n success : function(data) {\n $('.status-dot').addClass(data.status.indicator);\n }\n }); \n});\n\n/* $(document).on( 'click', '.searchbox', function() {\n \n \n if ($(this).hasClass('open')) {\n $('#hub-landing-top').removeClass('show-search');\n $(this).removeClass('open');\n $('.hub-loading-indicator').css('margin-top','150px');\n } else {\n //$('#header-top').css('height','300px');\n $('#hub-landing-top').addClass('show-search');\n $(this).addClass('open');\n $('.hub-loading-indicator').css('margin-top','250px');\n }\n \n var subHeaderHeight = $('#hub-subheader').height();\n var hubHeaderHeight = $('#header-top').height() + subHeaderHeight;\n var windowHeight = $(window).height();\n $('#hub-sidebar-parent').css('min-height', windowHeight + \"px\");\n $('#hub-container').css('min-height', windowHeight + \"px\");\n //var newHeight = hubContainerHeight - hubLandingTopHeight;\n //$('#hub-container').css('height', newHeight + \"px\");\n}); */\n\n$(window).resize( function() {\n var windowWidth = $(window).width();\n if (windowWidth < 769) {\n $('#hub-landing-top').removeClass('show-search');\n $('.searchbox').removeClass('open');\n $('.hub-loading-indicator').css('margin-top','150px');\n }\n});","html":{"header":"\n<script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start':\nnew Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0],\nj=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src=\n'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f);\n})(window,document,'script','dataLayer','GTM-MRJTRDK7');</script>\n\n\n<link rel=\"stylesheet\" type=\"text/css\" href=\"//maxcdn.bootstrapcdn.com/font-awesome/4.5.0/css/font-awesome.min.css\" media=\"screen\" />\n<link rel=\"stylesheet\" href=\"https://maxcdn.bootstrapcdn.com/bootstrap/3.4.1/css/bootstrap.min.css\">\n<script type=\"text/javascript\" src=\"https://code.jquery.com/jquery-3.6.0.min.js\"></script>\n\n<meta class=\"swiftype\" name=\"site-priority\" data-type=\"integer\" content=\"5\" />\n<meta class=\"swiftype\" name=\"type\" data-type=\"enum\" content=\"ext_kb\" />\n\n<meta name=\"google-site-verification\" content=\"zS9iOMqibD7Emu5v1vbO_tqIdZGRtOCVDXZWeAvQrzo\" />\n\n<script type=\"text/javascript\" src=\"https://cdn.cookielaw.org/consent/a81929ae-2ada-45d6-b686-853c02c2b6c2/OtAutoBlock.js\" ></script>\n<script src=\"https://cdn.cookielaw.org/scripttemplates/otSDKStub.js\" type=\"text/javascript\" charset=\"UTF-8\" data-domain-script=\"a81929ae-2ada-45d6-b686-853c02c2b6c2\" ></script>\n<script type=\"text/javascript\">\nfunction OptanonWrapper() { }\n</script>\n<link rel=\"stylesheet\" type=\"text/css\" href=\"//maxcdn.bootstrapcdn.com/font-awesome/4.5.0/css/font-awesome.min.css\" media=\"screen\" />\n<link rel=\"stylesheet\" href=\"https://maxcdn.bootstrapcdn.com/bootstrap/3.4.1/css/bootstrap.min.css\">\n<script type=\"text/javascript\" src=\"https://code.jquery.com/jquery-3.6.0.min.js\"></script>","home_footer":"<div class=\"pd-footer\">\n <div class=\"pd-footer-inner\">\n \n <div class=\"col\">\n <h3 class=\"footer-header\">Getting Started</h3>\n <ul>\n <li><a href=\"https://support.pagerduty.com/docs/introduction\">Intro to PagerDuty</a></li>\n <li><a href=\"https://www.pagerduty.com/faq\">FAQ</a></li>\n <li><a href=\"https://www.pagerduty.com/ops-guides/\">Best Practices</a></li>\n <li><a href=\"https://www.pagerduty.com/integrations\">Integration Guides</a></li>\n </ul>\n </div>\n \n <div class=\"col\">\n <h3 class=\"footer-header\">Resources</h3>\n <ul>\n <li><a href=\"https://www.pagerduty.com/whats-new\">What's New</a></li>\n <li><a href=\"https://developer.pagerduty.com\">Developer Docs</a></li>\n\t\t\t<li><a href=\"https://response.pagerduty.com\">Incident Response 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