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Billing & Account Management - Zoom Community
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href="https://www.zoom.com/en/ai-assistant/" class="">Learn more</a> </div> </div> <div class="product-icons-container"> <div class="product-icons-left"> <div class="left-icons-header icons-header"> <a href="https://www.zoom.com/en/products/collaboration-tools/"> <img class="zm-workplace-logo" src="/html/assets/blue-zoom-logo.svg"><h2>Workplace</h2><img class="arrow-icon" src="/html/assets/link-arrow-blue.svg"> </a> </div> <div class="left-icons-body icons-body"> <div class="col-1"> <div class="product-group"> <h5>Communication</h5> <ul> <li><a href="https://www.zoom.com/en/products/virtual-meetings/"><img src="/html/assets/nav_meetings_icon.svg"><span>Meetings</span></a></li> <li><a href="https://www.zoom.com/en/products/team-chat/"><img src="/html/assets/nav_chat_icon.svg"><span>Team Chat</span></a></li> <li><a href="https://www.zoom.com/en/products/voip-phone/"><img src="/html/assets/nav_phone_icon.svg"><span>Phone</span></a></li> <li><a href="https://www.zoom.com/en/products/email-calendar/"><img src="/html/assets/nav_mail_icon.svg"><span>Mail & Calendar</span></a></li> <li><a href="https://www.zoom.com/en/products/appointment-scheduler/"><img src="/html/assets/nav_scheduler_icon.svg"><span>Scheduler</span></a></li> </ul> </div> </div> <div class="col-2"> <div class="product-group"> <h5>Productivity</h5> <ul> <li><a href="https://www.zoom.com/en/products/collaborative-docs/"><img src="/html/assets/nav_docs_icon.svg"><span>Docs</span></a></li> <li><a href="https://www.zoom.com/en/products/online-whiteboard/"><img src="/html/assets/nav_whiteboard_icon.svg"><span>Whiteboard</span></a></li> <li><a href="https://www.zoom.com/en/products/video-recording/"><img src="/html/assets/nav_clips_icon.svg"><span>Clips</span></a></li> <li><a href="https://www.zoom.com/en/products/productivity/"><img src="/html/assets/nav_notes_icon.svg"><span>Notes</span></a></li> </ul> </div> <div class="product-group"> <h5>Apps & Integration</h5> <ul> <li><a href="https://zoom.us/workplace-apps"><img src="/html/assets/nav_app_icon.svg"><span>App Marketplace</span></a></li> </ul> </div> </div> <div class="col-3"> <div class="product-group"> <h5>Spaces</h5> <ul> <li><a href="https://www.zoom.com/en/products/meeting-rooms/"><img src="/html/assets/nav_rooms_icon.svg"><span>Rooms</span></a></li> <li><a href="https://www.zoom.com/en/products/meeting-rooms/features/workspace/"><img src="/html/assets/nav_workspace_reservation_icon.svg"><span>Workspace Reservation</span></a></li> <li><a href="https://www.zoom.com/en/products/meeting-rooms/features/workspace/"><img src="/html/assets/nav_digital_signage_icon.svg"><span>Digital Signage</span></a></li> <li><a href="https://www.zoom.com/en/products/meeting-rooms/features/workspace/#visitor-management"><img src="/html/assets/nav_visitor_management_icon.svg"><span>Visitor Management</span></a></li> </ul> </div> <div class="product-group"> <h5>Employee Engagement</h5> <ul> <li><a href="https://www.zoom.com/en/products/workvivo/"><img src="/html/assets/nav_workvivo_icon.svg"><span>Workvivo</span></a></li> </ul> </div> </div> </div> </div> <div class="product-icons-right"> <div class="right-icons-header icons-header"> <a href="https://www.zoom.com/en/products/business-services/"><h2>Business Services</h2><img class="arrow-icon" src="/html/assets/link-arrow-blue.svg"></a> </div> <div class="right-icons-body icons-body"> <div class="product-group grp-1"> <h5>Customer Care</h5> <ul> <li><a href="https://www.zoom.com/en/products/contact-center/"><img src="/html/assets/nav_contact_center_icon.svg"><span>Contact Center</span></a></li> <li><a href="https://www.zoom.com/en/products/contact-center/features/virtual-agent/"><img src="/html/assets/nav_virtual_agent_icon.svg"><span>Virtual Agent</span></a></li> <li><a href="https://www.zoom.com/en/products/contact-center/features/workforce-engagement-management/"><img src="/html/assets/nav_workforce_engagement_icon.svg"><span>Workforce Engagement</span></a></li> </ul> </div> <div class="product-group grp-2"> <h5>Sales</h5> <ul> <li><a href="https://www.zoom.com/en/products/conversation-intelligence/"><img src="/html/assets/nav_revenue_accelerator_icon.svg"><span>Revenue Accelerator</span></a></li> </ul> </div> <div class="product-group grp-3"> <h5>Marketing</h5> <ul> <li><a href="https://www.zoom.com/en/products/event-platform/"><img src="/html/assets/nav_events_icon.svg"><span>Events</span></a></li> <li><a href="https://www.zoom.com/en/products/single-session-events/"><img src="/html/assets/nav_sessions_icon.svg"><span>Sessions</span></a></li> <li><a href="https://www.zoom.com/en/products/webinars/"><img src="/html/assets/nav_webinars_icon.svg"><span>Webinars</span></a></li> </ul> </div> <div class="product-group grp-4"> <h5>Developer Tools</h5> <ul> <li><a href="https://www.zoom.com/en/video-sdk/"><img src="/html/assets/nav_api_icon.svg"><span>APIs & SDKs</span></a></li> </ul> </div> </div> </div> </div> </div> </div> <div class="v2-dropdown-ctas"> <a href="https://www.zoom.com/en/products/" class="left-link">Discover all products<img src="/html/assets/link-arrow-white.svg"></a> <a href="https://zoom.us/pricing" class="right-link plans-pricing">Plans & Pricing <img src="/html/assets/link-arrow-blue.svg"></a> </div> </li> <li role="none" class="dropdown-li"> <a class="dropdown-link" href="javascript:void(0);" tabindex="0">Solutions<span class="dropdown-caret"></span></a> <div role="menu" id="solutions-dropdown" aria-label="" class="menu header-dropdown v2-dropdown"> <div class="v2-dropdown-visible"> <div class="v2-inner"> <div class="col-1"> <div class="col-header"> <a href="https://www.zoom.com/en/industry/">By industry <img src="/html/assets/link-arrow-blue.svg"> </a> </div> <ul> <li><a href="https://www.zoom.com/en/industry/education/">Education</a></li> <li><a href="https://www.zoom.com/en/industry/finance/">Financial Services</a></li> <li><a href="https://www.zoom.com/en/industry/government/">Government</a></li> <li><a href="https://www.zoom.com/en/industry/healthcare/">Healthcare</a></li> <li><a href="https://www.zoom.com/en/industry/manufacturing/">Manufacturing</a></li> <li><a href="https://www.zoom.com/en/industry/retail/">Retail</a></li> </ul> </div> <div class="col-2"> <div class="col-header"> <span>By audience</span> </div> <ul> <li><a href="https://www.zoom.com/en/audiences/small-business/">Small and Midsize businesses</a></li> </ul> <div class="indented-chunk"> <h5>Enterprise</h5> <ul> <li><a href="https://www.zoom.com/en/audiences/it-professionals/">IT Professionals</a></li> <li><a href="https://www.zoom.com/en/audiences/cx/">Customer Experience</a></li> <li><a href="https://www.zoom.com/en/audiences/sales-and-revenue/">Sales and Revenue</a></li> <li><a href="https://www.zoom.com/en/audiences/av-facilities/">Facilities</a></li> <li><a href="https://www.zoom.com/en/audiences/marketing-events/">Marketing and Events</a></li> </ul> </div> </div> <div class="col-3"> <div class="col-header"><a href="https://developers.zoom.us/docs/">For developers<img src="/html/assets/link-arrow-blue.svg"></a></div> <ul> <li><a href="https://www.zoom.com/en/video-sdk/">Video SDK</a></li> <li><a href="https://developers.zoom.us/docs/meeting-sdk/">Meeting SDK</a></li> <li><a href="https://marketplace.zoom.us/">App Marketplace</a></li> <li><a href="https://developers.zoom.us/docs/api/">APIs</a></li> <li><a href="https://developers.zoom.us/docs/api/rest/webhook-reference/">Webhooks</a></li> <li><a href="https://www.zoom.com/en/zoom-apps/">Zoom Apps</a></li> <li><a href="https://developers.zoom.us/docs/">Developer Solutions</a></li> </ul> </div> <div class="col-4"> <div class="col-header"><a href="https://partners.zoom.us/">For partners<img src="/html/assets/link-arrow-blue.svg"></a></div> <ul> <li><a href="https://partner.zoom.us/solutions/">Partner Solutions</a></li> <li><a href="https://partner.zoom.us/partner-locator/">Find a Partner</a></li> <li><a href="https://partner.zoom.us/">Become a Partner</a></li> <li><a href="https://mypartnerportal.zoom.us/">Partner Portal</a></li> <li><a href="https://mypartnerportal.zoom.us/?sso=21&RelayState=/pages/38/home">Partner Learning Center</a></li> </ul> </div> </div> <div class="solutions-footer plans-pricing"> <a href="https://zoom.us/pricing"> Plans & Pricing <img class="post-link-arrow" src="/html/assets/link-arrow-white.svg"> </a> </div> </div> </div> </li> <li role="none" class="dropdown-li"> <a class="dropdown-link" href="javascript:void(0);" tabindex="0">Resources<span class="dropdown-caret"></span></a> <div role="menu" id="resources-dropdown" aria-label="" class="menu header-dropdown v2-dropdown"> <div class="v2-dropdown-visible"> <div class="v2-inner"> <div class="resources-links"> <div class="col-1"> <div class="col-header">Explore</div> <ul> <li><a href="https://www.zoom.com/en/blog/">Zoom Blog</a></li> <li><a href="https://www.zoom.com/en/resources/">Resource Library</a></li> <li><a href="https://ev.zoom.us/">Webinars & Events</a></li> <li><a href="https://www.zoom.com/en/customer-stories/all/">Customer Stories</a></li> <li><a href="https://explore.zoom.us/en/trust/">Zoom Trust Center</a></li> </ul> </div> <div class="col-2"> <div class="col-header">Connect & learn</div> <ul> <li><a href="/">Zoom Community</a></li> <li><a href="https://learning.zoom.us/learn">Learning Center</a></li> <li><a href="https://learn-zoom.us/show-me">How-to Videos</a></li> <li><a href="https://events.zoom.us/eo/AsGmtVcsNuaXLrlYNfkaKSphxX-acfgoGLA3gKJv74EKmPPf34Bc~AggLXsr32QYFjq8BlYLZ5I06Dg">Customer Success Hub</a></li> </ul> </div> <div class="col-3"> <div class="col-header">Hardware & services</div> <ul> <li><a href="https://explore.zoom.us/en/global-services/">Global services</a></li> <li><a href="https://www.zoom.com/en/hardware/">Hardware options</a></li> <li><a href="https://www.zoom.com/en/products/cmk/">Customer Managed Key</a></li> </ul> </div> <div class="col-4"> <div class="col-header">Support</div> <ul> <li><a href="https://support.zoom.com/hc/en/">Customer Support</a></li> <li><a href="https://explore.zoom.us/en/support-plans/">Premier Support</a></li> <li><a href="https://devsupport.zoom.us/hc/en-us">Developer Support</a></li> <li><a href="https://explore.zoom.us/en/support-plans/developer/">Premier Developer Support</a></li> </ul> </div> </div> <div class="resources-callouts"> <div> <img src="/html/assets/resources-zoom-download.svg"> <div class="callout-text"> <h5>Download the Zoom app</h5> <p>Keep your Zoom app up to date to access the latest features.</p> <a href="https://zoom.us/download" class="desktop-link">Download Center</a> <a href="https://zoom.us/download" class="mobile-link">Download the Zoom app</a> </div> </div> <div> <img src="/html/assets/resources-zoom-backgrounds.svg"> <div class="callout-text"> <h5>Zoom Virtual Backgrounds</h5> <p>Download hi-res images and animations to elevate your next Zoom meeting.</p> <a href="https://www.zoom.com/en/products/virtual-meetings/features/virtual-background-library/" class="desktop-link">Browse Backgrounds</a> <a href="https://www.zoom.com/en/products/virtual-meetings/features/virtual-background-library/" class="mobile-link">Zoom Virtual Backgrounds</a> </div> </div> </div> </div> </div> </div> </li> <li role="none"> <a href="https://zoom.us/pricing" tabindex="0">Plans & Pricing</a> </li> </ul> <ul role="menubar" id="join-host-bar" class=""> <li role="none" id="join-li" class="dropdown-li alt-dropdown-style"> <a role="menuitem" tabindex="0" href="javascript:void(0);" class="header-link dropdown-link">Join<span class="dropdown-caret"></span></a> <ul role="menu" id="join-dropdown" aria-label="" class="menu header-dropdown"> <li role="none"><a role="menuitem" href="https://zoom.us/join">Join by Meeting ID</a></li> <li role="none"><a role="menuitem" href="https://zoom.us/calendar/list">Public Event List</a></li> </ul> </li> <li role="none" id="host-li" class="dropdown-li alt-dropdown-style"> <a role="menuitem" tabindex="0" href="javascript:void(0);" class="header-link dropdown-link">Host<span class="dropdown-caret"></span></a> <ul role="menu" id="host-dropdown" aria-label="" class="menu header-dropdown"> <li role="none"><a role="menuitem" href="https://zoom.us/start/sharemeeting">Screen Share Only</a></li> <li role="none"><a role="menuitem" href="https://zoom.us/start/videomeeting">With Video On</a></li> <li role="none"><a role="menuitem" href="https://zoom.us/start/webmeeting">With Video Off</a></li> </ul> </li> <li role="none" class="dropdown-li alt-dropdown-style bottom-button nav navbar-nav" id="sign-in-li"> <a role="menuitem" tabindex="0" href="https://zoom.us/community/sso?referer=https%3A%2F%2Fcommunity.zoom.com%2Ft5%2FBilling-Account-Management%2Fbd-p%2Faccount-billing" class="header-link zoom-login-link">Sign In</a> </li> </ul> <input type="checkbox" tabindex="-1" id="main-nav-checkbox" autocomplete="off" class="nav-checkbox-dropdown support-checkbox visuallyHidden" data-open="main-menubar"> <label tabindex="0" for="main-nav-checkbox" id="main-nav-checkbox-label" class="hamburger-button"> <span class="bar bar1"></span> <span class="bar bar2"></span> <span class="bar bar3"></span> <span class="bar bar4"></span> </label> </div> </div> <div id="header-community"> <div class="header-container"> <input type="checkbox" tabindex="-1" id="community-nav-checkbox" class="nav-checkbox-dropdown community-checkbox visuallyHidden" data-open="header-community-ul"> <label tabindex="0" for="community-nav-checkbox" id="community-nav-checkbox-label">Community<span class="dropdown-caret"></span></label> <ul id="header-community-ul" class="menubar" role="menubar"> <li role="none" id="products-li" class="dropdown-li"><a role="menuitem" class="dropdown-link" tabindex="0" href="javascript:void(0);">Product Forums<span class="dropdown-caret"></span></a> <div id="product-community-dropdown" class="header-dropdown v2-dropdown" role="menu"> <div class="v2-subnav-visible"> <div class="v2-subnav-inner"> <div class="col-1 subnav-product-callout"> <div class="col-header"> <img class="ai-companion-logo" src="/html/assets/AICompanion-WithEmblem.svg"> </div> <div class="col-body"> <p>Empowering you to increase productivity, improve team effectiveness, and enhance skills.</p> <a href="/t5/Zoom-AI-Companion/bd-p/zoom-ai-companion">Zoom AI Companion</a> </div> </div> <div class="col-2 zm-workplace-section"> <div class="col-header"> <img alt="Zoom Workplace" class="workplace-logo" src="/html/assets/zm-workplace-logo.svg"> </div> <div class="col-body"> <ul> <li> <a href="/t5/Meetings/bd-p/meetings">Meetings</a> </li> <li> <a href="/t5/Chat/bd-p/chat">Team Chat</a> </li> <li> <a href="/t5/Phone-System/bd-p/phone">Phone System</a> </li> <li> <a href="/t5/Mail-and-Calendar/bd-p/mail-calendar">Mail & Calendar</a> </li> <li> <a href="/t5/Scheduler/bd-p/scheduler">Scheduler</a> </li> <li> <a href="/t5/Zoom-Docs/bd-p/ZoomDocs">Docs</a> </li> <li> <a href="/t5/Whiteboard/bd-p/Whiteboard">Whiteboard</a> </li> <li> <a href="/t5/Zoom-Clips/bd-p/Clips">Clips</a> </li> <li> <a href="/t5/Zoom-Notes/bd-p/zoom-notes">Notes</a> </li> <li> <a href="/t5/Marketplace/bd-p/marketplace">Marketplace</a> </li> <li> <a href="/t5/Rooms-and-Workspaces/bd-p/rooms_workspace">Rooms and Workspaces</a> </li> <li> <a href="/t5/Workspace-Reservation/bd-p/workspace-reservation">Workspace Reservation</a> </li> </ul> </div> </div> <div class="col-3 zm-business-services-section"> <div class="col-header"> <h2>Business Services</h2> </div> <div class="col-body"> <ul> <li> <a href="/t5/Contact-Center/bd-p/contact_center">Contact Center</a> </li> <li> <a href="/t5/Virtual-Agent/bd-p/virtual-agent">Virtual Agent</a> </li> <li> <a href="/t5/Revenue-Accelerator/bd-p/revenue-accelerator">Revenue Accelerator</a> </li> <li> <a href="/t5/Events-and-Webinars/bd-p/Events_Webinars">Events and Webinars</a> </li> </ul> </div> </div> </div> </div> <div class="v2-subnav-ctas"> <a href="/t5/Products/ct-p/your-community">All Products<img src="/html/assets/link-arrow-blue.svg"></a> </div> </div> </li> <li role="none" id="events-li" class="dropdown-li industries-dropdown-style"> <a role="menuitem" tabindex="0" href="javascript:void(0);" class="header-link dropdown-link">Event Forums<span class="dropdown-caret"></span></a> <ul role="menu" id="events-dropdown" aria-label="" class="header-dropdown v2-dropdown"> <li role="none"><a role="menuitem" tabindex="0" href="/t5/Zoomtopia/bd-p/Zoomtopia" class="zoomtopia-navbar-link">Zoomtopia</a></li> <li role="none"><a role="menuitem" tabindex="0" href="/t5/Work-Transformation-Summit/bd-p/Work-Transformation-Summit" class="wts-navbar-link">Work Transformation Summit</a></li> <li role="none"><a role="menuitem" tabindex="0" href="/t5/Customer-Success-Events/eb-p/customer-success-event" class="events-navbar-link">Customer Success Events</a></li> </ul> </li> <li role="none" id="csf-li" class="dropdown-li industries-dropdown-style"> <a role="menuitem" tabindex="0" href="javascript:void(0);" class="header-link dropdown-link">Customer Success Forum<span class="dropdown-caret"></span></a> <ul role="menu" id="csf-dropdown" aria-label="" class="header-dropdown v2-dropdown"> <li role="none"><a role="menuitem" tabindex="0" href="/t5/Customer-Success-Forum/bd-p/customer-success-forum" class="cs-forum-navbar-link">Customer Success Forum</a></li> <li role="none"><a role="menuitem" tabindex="0" href="/t5/Customer-Success-Events/eb-p/customer-success-event" class="cs-events-navbar-link">Customer Success Events</a></li> <li role="none"><a role="menuitem" tabindex="0" href="/t5/OnDemand-Learning/bd-p/OnDemandLearning" class="cs-ondemand-learning-navbar-link">OnDemand Learning</a></li> </ul> </li> <li role="none" id="quick-links-li" class="dropdown-li industries-dropdown-style"> <a role="menuitem" tabindex="0" href="javascript:void(0);" class="header-link dropdown-link">Quick Links<span class="dropdown-caret"></span></a> <ul role="menu" id="quick-links-dropdown" aria-label="" class="header-dropdown v2-dropdown"> <li role="none"><a role="menuitem" tabindex="0" href="https://status.zoom.us/" target="_blank" class="status-navbar-link">Zoom Status</a></li> <li role="none"><a role="menuitem" tabindex="0" href="https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0068808#h_6ded4b9d-9f22-4665-99db-6b2f2c94f83a" target="_blank" class="feedback-navbar-link">Submit Feedback</a></li> <li role="none"><a role="menuitem" tabindex="0" href="/t5/Community-Help-Center/Community-Guidelines/td-p/25" class="cg-navbar-link">Community Terms and Guidelines</a></li> <li role="none"><a role="menuitem" tabindex="0" href="/t5/Community-Center/Zoom-Community-Getting-Started-Guide/m-p/24" class="gsg-navbar-link">Getting Started</a></li> <li role="none"><a role="menuitem" tabindex="0" href="/t5/Community-Center/bd-p/CommunityCenter" class="cc-navbar-link">Community Center</a></li> <li role="none"><a role="menuitem" tabindex="0" href="/t5/Happy-Rewards/bd-p/HappyRewards" class="hr-navbar-link">Happy Rewards</a></li> <li role="none"><a role="menuitem" tabindex="0" href="/t5/Social-Corner/bd-p/SocialCorner" class="sc-navbar-link">Social Corner</a></li> <li role="none"><a role="menuitem" tabindex="0" href="/t5/Community-Champion-Program/bd-p/Community-Champion-Program" class="ccp-navbar-link">Community Champion Program</a></li> <li role="none"><a role="menuitem" tabindex="0" href="/t5/Billing-Account-Management/bd-p/account-billing" class="ccp-navbar-link">Billing & Account Management</a></li> </ul> </li> </ul> <div class="header-usernav-container"> <div class="header-notification"> </div> <div class="header-messages"> </div> </div> </div> </div> </div> </div> </div> </div> </div><div class="lia-quilt-row lia-quilt-row-header-hero"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-header-hero-content"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single"> <style> #lia-body .lia-quilt-row-header-hero { background: url(https://assets.zoom.us/community/Community+Hero+Headers/communityresources-billingaccount-2024.png) no-repeat center / cover; } </style> <div class="header-hero-wrapper"> <div class="lia-node-header-info lia-component-common-widget-node-information" id="nodeInformation"> <div class="lia-node-header-title"> Billing & Account Management </div> <div class="lia-node-header-description"> </div> </div> <div id="lia-searchformV32" class="SearchForm lia-search-form-wrapper lia-mode-default lia-component-common-widget-search-form"> <div class="lia-inline-ajax-feedback"> <div class="AjaxFeedback" id="ajaxfeedback"></div> </div> <div id="searchautocompletetoggle"> <div class="lia-inline-ajax-feedback"> <div class="AjaxFeedback" id="ajaxfeedback_0"></div> </div> <form enctype="multipart/form-data" class="lia-form lia-form-inline SearchForm" action="https://community.zoom.com/t5/forums/forumpage.searchformv32.form.form" method="post" id="form" name="form"><div class="t-invisible"><input value="board-id/account-billing" name="t:ac" type="hidden"></input><input value="search/contributions/page" name="t:cp" type="hidden"></input><input 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<input value="" id="form_instance_keyform" name="form_instance_key" type="hidden"></input> <span class="lia-search-input-wrapper"> <span class="lia-search-input-field"> <span class="lia-button-wrapper lia-button-wrapper-secondary lia-button-wrapper-searchForm-action"><input value="searchForm" name="submitContextX" type="hidden"></input><input class="lia-button lia-button-secondary lia-button-searchForm-action" value="Search" id="submitContext" name="submitContext" type="submit"></input></span> <span class="lia-hidden-aria-visibile" id="autocompleteInstructionsText"></span><input placeholder="Search the Zoom Community" aria-label="Search" title="Search" class="lia-form-type-text lia-autocomplete-input search-input lia-search-input-message" value="" id="messageSearchField_0" name="messageSearchField" type="text"></input> <span class="lia-hidden-aria-visibile" id="autocompleteInstructionsText_0"></span><input placeholder="Search the Zoom Community" aria-label="Search" title="Search" class="lia-form-type-text lia-autocomplete-input search-input lia-search-input-tkb-article lia-js-hidden" value="" id="messageSearchField_1" name="messageSearchField_0" type="text"></input> <span class="lia-hidden-aria-visibile" id="autocompleteInstructionsText_1"></span><input placeholder="Enter a keyword to search within the users" ng-non-bindable="" title="Enter a user name or rank" class="lia-form-type-text UserSearchField lia-search-input-user search-input lia-js-hidden lia-autocomplete-input" aria-label="Enter a user name or rank" value="" id="userSearchField" name="userSearchField" type="text"></input> <span class="lia-hidden-aria-visibile" id="autocompleteInstructionsText_2"></span><input placeholder="Enter a keyword to search within the private messages" title="Enter a search word" class="lia-form-type-text NoteSearchField lia-search-input-note search-input lia-js-hidden lia-autocomplete-input" aria-label="Enter a search word" value="" id="noteSearchField_0" name="noteSearchField" type="text"></input> <span class="lia-hidden-aria-visibile" id="autocompleteInstructionsText_3"></span><input title="Enter a search word" class="lia-form-type-text ProductSearchField lia-search-input-product search-input lia-js-hidden lia-autocomplete-input" aria-label="Enter a search word" value="" id="productSearchField" name="productSearchField" type="text"></input> <input class="lia-as-search-action-id" name="as-search-action-id" type="hidden"></input> </span> </span> <span class="lia-cancel-search">cancel</span> </form> <div class="search-autocomplete-toggle-link lia-js-hidden"> <span> <a class="lia-link-navigation auto-complete-toggle-on lia-link-ticket-post-action lia-component-search-action-enable-auto-complete" data-lia-action-token="kRbomTuHtuTviyq5Fr2UwaoGPGdUyzUvJZ2gYG7_8to." rel="nofollow" id="enableAutoComplete" href="https://community.zoom.com/t5/forums/forumpage.enableautocomplete:enableautocomplete?t:ac=board-id/account-billing&t:cp=action/contributions/searchactions">Turn on suggestions</a> <span class="HelpIcon"> <a class="lia-link-navigation help-icon lia-tooltip-trigger" role="button" aria-label="Help Icon" id="link_1" href="#"><span class="lia-img-icon-help lia-fa-icon lia-fa-help lia-fa" alt="Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type." aria-label="Help Icon" role="img" id="display_0"></span></a><div role="alertdialog" class="lia-content lia-tooltip-pos-bottom-left lia-panel-tooltip-wrapper" id="link_2-tooltip-element"><div class="lia-tooltip-arrow"></div><div class="lia-panel-tooltip"><div class="content">Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.</div></div></div> </span> </span> </div> </div> <div class="spell-check-showing-result"> Showing results for <span class="lia-link-navigation show-results-for-link lia-link-disabled" aria-disabled="true" id="showingResult"></span> </div> <div> <span class="spell-check-search-instead"> Search instead for <a class="lia-link-navigation search-instead-for-link" rel="nofollow" id="searchInstead" href="#"></a> </span> </div> <div class="spell-check-do-you-mean lia-component-search-widget-spellcheck"> Did you mean: <a class="lia-link-navigation do-you-mean-link" rel="nofollow" id="doYouMean" href="#"></a> </div> </div> </div> </div> </div> </div><div class="lia-quilt-row lia-quilt-row-header-bottom"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-header-bottom-content"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single"> <div aria-label="breadcrumbs" role="navigation" class="BreadCrumb crumb-line lia-breadcrumb lia-component-common-widget-breadcrumb"> <ul role="list" id="list" class="lia-list-standard-inline"> <li class="lia-breadcrumb-node crumb"> <a class="lia-link-navigation crumb-community lia-breadcrumb-community lia-breadcrumb-forum" href="/">Zoom</a> </li> <li aria-hidden="true" class="lia-breadcrumb-seperator crumb-community lia-breadcrumb-community lia-breadcrumb-forum"> <span> <span class="lia-img-icon-list-separator-breadcrumb lia-fa-icon lia-fa-list lia-fa-separator lia-fa-breadcrumb lia-fa" alt="" aria-label="" role="img"></span> </span> </li> <li class="lia-breadcrumb-node crumb"> <a href="https://community.zoom.com/t5/Community-Resources/ct-p/community_resources" class="lia-link-navigation crumb-category lia-breadcrumb-category lia-breadcrumb-forum">Community Resources</a> </li> <li aria-hidden="true" class="lia-breadcrumb-seperator crumb-community lia-breadcrumb-community lia-breadcrumb-forum"> <span> <span class="lia-img-icon-list-separator-breadcrumb lia-fa-icon lia-fa-list lia-fa-separator lia-fa-breadcrumb lia-fa" alt="" aria-label="" role="img"></span> </span> </li> <li class="lia-breadcrumb-node crumb final-crumb"> <span class="lia-link-navigation crumb-board lia-breadcrumb-board lia-breadcrumb-forum">Billing & Account Management</span> </li> </ul> </div> <div class="lia-menu-navigation-wrapper lia-js-hidden lia-menu-action lia-page-options lia-component-community-widget-page-options" id="actionMenuDropDown"> <div class="lia-menu-navigation"> <div class="dropdown-default-item"><a title="Show option menu" class="lia-js-menu-opener default-menu-option lia-js-click-menu lia-link-navigation" aria-expanded="false" role="button" aria-label="Options" id="dropDownLink" href="#">Options</a> <div class="dropdown-positioning"> <div class="dropdown-positioning-static"> <ul aria-label="Dropdown menu items" role="list" id="dropdownmenuitems" class="lia-menu-dropdown-items"> <li role="listitem"><span class="lia-link-navigation mark-new-link lia-link-disabled lia-component-forums-action-mark-new" aria-disabled="true" id="markNew">Mark all as New</span></li> <li role="listitem"><span class="lia-link-navigation mark-read-link lia-link-disabled lia-component-forums-action-mark-read" aria-disabled="true" id="markRead">Mark all as Read</span></li> <li aria-hidden="true"><span class="lia-separator lia-component-common-widget-link-separator"> <span class="lia-separator-post"></span> <span class="lia-separator-pre"></span> </span></li> <li role="listitem"><span class="lia-link-navigation addBoardUserFloat lia-link-disabled lia-component-subscriptions-action-add-board-user-float" aria-disabled="true" id="addBoardUserFloat">Float this item to the top</span></li> <li role="listitem"><span class="lia-link-navigation addBoardUserEmailSubscription lia-link-disabled lia-component-subscriptions-action-add-board-user-email" aria-disabled="true" id="addBoardUserEmailSubscription">Subscribe</span></li> <li role="listitem"><span class="lia-link-navigation addBoardUserBookmark lia-link-disabled lia-component-subscriptions-action-add-board-user-bookmark" aria-disabled="true" id="addBoardUserBookmark">Bookmark</span></li> <li aria-hidden="true"><span class="lia-separator lia-component-common-widget-link-separator"> <span class="lia-separator-post"></span> <span class="lia-separator-pre"></span> </span></li> <li role="listitem"><a class="lia-link-navigation rss-board-link lia-component-rss-action-board" id="rssBoard" href="/fnwwh38523/rss/board?board.id=account-billing">Subscribe to RSS Feed</a></li> <li aria-hidden="true"><span class="lia-separator lia-component-common-widget-link-separator"> <span class="lia-separator-post"></span> <span class="lia-separator-pre"></span> </span></li> <li role="listitem"><span class="lia-link-navigation threaded-view-link lia-link-disabled lia-component-forums-action-threaded-view" aria-disabled="true" id="threadedView">Threaded format</span></li> <li role="listitem"><span class="lia-link-navigation linear-view-link lia-link-disabled lia-component-forums-action-linear-view" aria-disabled="true" id="linearView">Linear Format</span></li> <li aria-hidden="true"><span class="lia-separator lia-component-common-widget-link-separator"> <span class="lia-separator-post"></span> <span class="lia-separator-pre"></span> </span></li> <li role="listitem"><span class="lia-link-navigation sort-by-threaded-start-link lia-link-disabled lia-component-forums-action-thread-sort-by-thread-start" aria-disabled="true" id="sortByThreadStart">Sort by Topic Start Date</span></li> </ul> </div> </div> </div> </div> </div> </div> </div> </div><div class="lia-quilt-row lia-quilt-row-header-feedback"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-feedback"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single"> </div> </div> </div> </div> </div> </div> </div><div class="lia-quilt-row lia-quilt-row-main-top"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-main-top-content lia-mark-empty"> </div> </div><div class="lia-quilt-row lia-quilt-row-main-sub-top"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-main-sub-top-content lia-mark-empty"> </div> </div><div class="lia-quilt-row lia-quilt-row-main"> <div class="lia-quilt-column lia-quilt-column-06 lia-quilt-column-left lia-quilt-column-side-content"> <div class="lia-quilt-column-alley lia-quilt-column-alley-left"> <div class="lia-panel lia-panel-standard CustomContent Chrome lia-component-common-widget-custom-content"><div class="lia-decoration-border"><div class="lia-decoration-border-top"><div> </div></div><div class="lia-decoration-border-content"><div><div class="lia-panel-heading-bar-wrapper"><div class="lia-panel-heading-bar"><span aria-level="3" role="heading" class="lia-panel-heading-bar-title">Getting Started</span></div></div><div class="lia-panel-content-wrapper"><div class="lia-panel-content"><ul class="getting-started-cc"> <li><a href="https://community.zoom.com/t5/Community-Help-Center/Zoom-Community-Getting-Started-Guide/m-p/24">Getting Started Guide</a></li> <li><a href="https://community.zoom.com/t5/Community-Help-Center/Zoom-Community-Guidelines/m-p/25#M10">Community Terms and Guidelines</a></li> </ul></div></div></div></div><div class="lia-decoration-border-bottom"><div> </div></div></div></div> <div class="lia-panel lia-panel-standard LabelsTaplet Chrome lia-component-labels-widget-labels-list"><div class="lia-decoration-border"><div class="lia-decoration-border-top"><div> </div></div><div class="lia-decoration-border-content"><div><div class="lia-panel-heading-bar-wrapper"><div class="lia-panel-heading-bar"><span aria-level="3" role="heading" class="lia-panel-heading-bar-title">Topics</span></div></div><div class="lia-panel-content-wrapper"><div class="lia-panel-content"> <div id="labelsTaplet"> <div class="BlogLabelsTaplet"> <div class="LabelsList" id="list"> <ul role="list" id="list_0" class="lia-list-standard"> <li class="label even-row"> <a class="label-link lia-link-navigation" aria-label="Filter Topics with Label: Account Access" id="link_3" href="/t5/forums/filteredbylabelpage/board-id/account-billing/label-name/account%20access">Account Access<wbr /></a> <span class="label-count">538</span> </li> <li class="label odd-row"> <a class="label-link lia-link-navigation" aria-label="Filter Topics with Label: Address Books" id="link_4" href="/t5/forums/filteredbylabelpage/board-id/account-billing/label-name/address%20books">Address Books<wbr /></a> <span class="label-count">2</span> </li> <li class="label even-row"> <a class="label-link lia-link-navigation" aria-label="Filter Topics with Label: Admin" id="link_5" href="/t5/forums/filteredbylabelpage/board-id/account-billing/label-name/admin">Admin<wbr /></a> <span class="label-count">374</span> </li> <li class="label odd-row"> <a class="label-link lia-link-navigation" aria-label="Filter Topics with Label: Admin 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href="/t5/forums/filteredbylabelpage/board-id/account-billing/label-name/analytics%20and%20reports">Analytics and Reports<wbr /></a> <span class="label-count">11</span> </li> <li class="label odd-row"> <a class="label-link lia-link-navigation" aria-label="Filter Topics with Label: Best Practices" id="link_10" href="/t5/forums/filteredbylabelpage/board-id/account-billing/label-name/best%20practices">Best Practices<wbr /></a> <span class="label-count">4</span> </li> <li class="label even-row"> <a class="label-link lia-link-navigation" aria-label="Filter Topics with Label: Billing & Invoices" id="link_11" href="/t5/forums/filteredbylabelpage/board-id/account-billing/label-name/billing%20%26%20invoices">Billing & Invoices<wbr /></a> <span class="label-count">984</span> </li> <li class="label odd-row"> <a class="label-link lia-link-navigation" aria-label="Filter Topics with Label: Bots and apps" id="link_12" href="/t5/forums/filteredbylabelpage/board-id/account-billing/label-name/bots%20and%20apps">Bots and apps<wbr /></a> <span class="label-count">2</span> </li> <li class="label even-row"> <a class="label-link lia-link-navigation" aria-label="Filter Topics with Label: Channels" id="link_13" href="/t5/forums/filteredbylabelpage/board-id/account-billing/label-name/channels">Channels<wbr /></a> <span class="label-count">1</span> </li> <li class="label odd-row"> <a class="label-link lia-link-navigation" aria-label="Filter Topics with Label: Chat apps" id="link_14" href="/t5/forums/filteredbylabelpage/board-id/account-billing/label-name/chat%20apps">Chat apps<wbr /></a> <span class="label-count">3</span> </li> <li class="label even-row"> <a class="label-link lia-link-navigation" aria-label="Filter Topics with Label: Chat group and contacts settings" id="link_15" href="/t5/forums/filteredbylabelpage/board-id/account-billing/label-name/chat%20group%20and%20contacts%20settings">Chat group and 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<li class="label even-row"> <a class="label-link lia-link-navigation" aria-label="Filter Topics with Label: Chatbot" id="link_19" href="/t5/forums/filteredbylabelpage/board-id/account-billing/label-name/chatbot">Chatbot<wbr /></a> <span class="label-count">3</span> </li> <li class="label odd-row"> <a class="label-link lia-link-navigation" aria-label="Filter Topics with Label: Customer Reviews & Awards Program" id="link_20" href="/t5/forums/filteredbylabelpage/board-id/account-billing/label-name/customer%20reviews%20%26%20awards%20program">Customer Reviews & Awards Program<wbr /></a> <span class="label-count">2</span> </li> <li class="label even-row"> <a class="label-link lia-link-navigation" aria-label="Filter Topics with Label: Customer Stories" id="link_21" href="/t5/forums/filteredbylabelpage/board-id/account-billing/label-name/customer%20stories">Customer Stories<wbr /></a> <span class="label-count">77</span> </li> <li class="label odd-row"> <a class="label-link 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class="lia-panel-heading-bar-title"></span></div></div><div class="lia-panel-content-wrapper"><div class="lia-panel-content"><div class="billing-account-add-support"> <h4>Billing & Account Management Support</h4> <div class="billing-account-row"> <div class="billing-support-col"> <p>Billing Support Knowledge Base Articles</p> <ul class="billing-account-list"> <li> <a class="subscriptions-link" href="https://support.zoom.com/hc?id=zm_kb&sysparm_article=KB0066687">Canceling your subscription</a> </li> <li> <a class="payments-link" href="https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0058099">Viewing your account and subscription details</a> </li> <li> <a class="billing-link" href="https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064306">Viewing your Zoom invoice history</a> </li> </ul> </div> <div class="account-mgmt-col"> <p>Account Support Knowledge Base Articles</p> <ul class="billing-account-list"> <li> <a class="profile-link" href="https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060639">Customizing your profile</a> </li> <li> <a class="account-link" href="https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062436">Resetting your forgotten password</a> </li> <li> <a class="emails-link" href="https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065255">Troubleshooting sign-in issues</a> </li> </ul> </div> </div> <div class="additional-support-cta"> <p class="additional-support-header">Still looking for support?</p> <ul class="billing-account-list"> <li>Get started with the <a href="https://support.zoom.com/hc/en/getting-started-with-billing?id=zoom_billing_guide&utm_source=community&utm_medium=text_keys&utm_campaign=getting_started_billing_account">basics of billing and account management</a> </li> <li>Or, <a href="/t5/forums/postpage/board-id/account-billing">start a new community discussion</a></li> </ul> </div> </div></div></div></div></div><div class="lia-decoration-border-bottom"><div> </div></div></div></div> <section id="custom-pinned-trending-topic"> <header> <h2>Pinned Posts</h2> </header> <div class="custom-pinned-trending-topic"> <section class="custom-message-tile-wrapper"> <article class="custom-message-tile custom-thread-unread"> <div class="custom-message-tile-description"> <h3> <a href="/t5/Billing-Account-Management/Check-out-these-Top-Solutions-for-Billing-and-Account-Management/td-p/115971" title="Check out these Top Solutions for Billing and Account Management!">Check out these Top Solutions for Billing and Account Management!</a> </h3> <p> <section class="less-content"> 1. Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! Paid for Pro Account Still Showing Basic Are you still having this problem? Please c... <b class="show-more">Show more</b> </section> <section class="more-content"> <P><FONT color="#0B5CFF"><STRONG><FONT size="7">1. </FONT></STRONG></FONT></P> <P><FONT color="#000000"><STRONG>Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses!</STRONG></FONT></P> <UL> <LI><FONT color="#0000FF"><A href="https://community.zoom.com/t5/Billing-Account-Management/Paid-for-Pro-account-still-showing-Basic/m-p/93067" target="_blank">Paid for Pro Account Still Showing Basic</A></FONT></LI> </UL> <P><FONT color="#0000FF"><FONT color="#000000"><SPAN>Are you still having this problem? Please check out the following article from our Zoom Support site: </SPAN></FONT><A href="https://support.zoom.us/hc/en-us/articles/115004976063-Assigning-Zoom-licenses" target="_blank" rel="noopener nofollow noreferrer">Assigning Zoom Licenses</A></FONT></P> <P> </P> <P><BR /><FONT color="#0B5CFF"><STRONG><FONT size="7">2. </FONT></STRONG></FONT></P> <P><STRONG>Need to change the email address associated with your account?</STRONG></P> <UL> <LI><A href="https://community.zoom.com/t5/Billing-Account-Management/Change-my-email-address/td-p/30039" target="_blank">Change My Email Address</A></LI> </UL> <P><SPAN>Still need help? There’s a lot of helpful information found in the following article on our Zoom Support site: </SPAN><A href="https://support.zoom.us/hc/en-us/articles/201362563-Changing-the-email-associated-with-your-account" target="_blank" rel="noopener nofollow noreferrer">Changing The Email Address Associated With Your Account</A></P> <P> </P> <P> </P> <P><FONT color="#0B5CFF"><STRONG><FONT size="7">3. </FONT></STRONG></FONT></P> <P><STRONG>Not receiving activation messages?</STRONG></P> <UL> <LI><A href="https://community.zoom.com/t5/Billing-Account-Management/Not-Receiving-Activation-Emails/td-p/39647" target="_blank">Not Receiving Activation Emails</A></LI> </UL> <P><SPAN>For more information, please review: </SPAN><A href="https://support.zoom.us/hc/en-us/articles/360032808951-Not-receiving-emails-from-Zoom" target="_blank" rel="noopener nofollow noreferrer">Not Receiving Emails From Zoom</A><SPAN> </SPAN></P> <P> </P> <P> </P> <P><FONT color="#0B5CFF"><STRONG><FONT size="7">4. </FONT></STRONG></FONT></P> <P><STRONG>Have questions about purchasing or renewing your Zoom subscription?</STRONG></P> <UL> <LI><A href="https://community.zoom.com/t5/Billing-Account-Management/Account-renewal/m-p/108298/thread-id/80#M81" target="_blank">Account Renewal</A></LI> <LI><A href="https://community.zoom.com/t5/Billing-Account-Management/Zoom-Pro-Subscription-Renewal/td-p/34565" target="_blank">Zoom Pro Subscription Renewal</A></LI> </UL> <P><SPAN>Still have questions? Check out the following article: </SPAN><A href="https://support.zoom.us/hc/en-us/articles/207597883-Upgrading-your-account-and-add-ons" target="_blank" rel="noopener nofollow noreferrer">Upgrading Your Account And Add-Ons</A></P> <br> <b class="show-less">Show less</b> <br> <br> </section> </p> </div> <aside> <div class="recent-activity-footer"> <div class="recent-activity-footer-desktop"> <div class="custom-tile-category"> <strong> <span>Posted in </span> <a href="/t5/Billing-Account-Management/bd-p/account-billing">Billing & Account Management</a> </strong> </div> <div class="custom-user-statistics"> <!-- Added by iTalent as part of https://italent.atlassian.net/browse/ZOOM-6 --> <!-- Start: to verify whether user has Kudoed it or not --> <ul class="custom-tile-statistics for-recent-activity"> <li view-href="/t5/Billing-Account-Management/Check-out-these-Top-Solutions-for-Billing-and-Account-Management/td-p/115971" class="custom-tile-views"> <b>4.5K</b> Views </li> <li 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class="custom-username " style="color:#5022BF">Bri</span> </a> </strong> <div class="custom-rank"> <small>•</small> <em>Community Moderator | Employee</em> </div> </div> </div> <p class='custom-pinned-text'> <img src="/html/assets/icon_pin.svg" alt=""> THIS THREAD IS PINNED </p> </footer> </article> </section> </div> </section> <div class="custom-message-list "> <section> <header> <h2>Recent Activity</h2> </header> <div class="links-wrapper"> <div class="tab-links-wrapper"> <span class="tablinks active" data-value="recent">Latest Posts</span> <span class="tablinks " data-value="views">Trending Posts</span> <span class="tablinks " data-value="solved">Solved</span> <span class="tablinks " data-value="unanswered">Unanswered</span> </div> <div> <div class="custom-start-conversation-button"> <a class="lia-button lia-button-primary" href="https://zoom.us/community/sso?referer=https%3A%2F%2Fcommunity.zoom.com%2Ft5%2FBilling-Account-Management%2Fbd-p%2Faccount-billing">Start a Discussion</a> </div> </div> <div class="community-activity-sorted-by-wrapper"> <select id="community-activity-sorted-by"> <option value="recent" selected>Latest Posts</option> <option value="views" >Trending Posts</option> <option value="solved" >Solved</option> <option value="unanswered" >Unanswered</option> </select> </div> </div> <section id="custom-loader-messages"> <div class="errors"></div> <section class="custom-message-tile-wrapper"> <article class="custom-message-tile custom-thread-unread"> <div class="custom-message-tile-description"> <h3> <a href="/t5/Billing-Account-Management/How-to-retrieve-licenses-via-API/td-p/214576" title="How to retrieve #licenses via API?">How to retrieve #licenses via API?</a> </h3> <p> <section class="less-content"> How is it possible to retrieve the #licenses for each product? Previously it seemed there where billing api endpoints (e.g. https://developers.zoom.us/docs/api/rest/billing-api/ or https://api.zoom.us/v2/accounts/me/billing ) from which it could be d... <b class="show-more">Show more</b> </section> <section class="more-content"> <P>How is it possible to retrieve the #licenses for each product? Previously it seemed there where billing api endpoints (e.g. <A href="https://developers.zoom.us/docs/api/rest/billing-api/" target="_blank" rel="noopener nofollow noreferrer">https://developers.zoom.us/docs/api/rest/billing-api/</A> or <A href="https://api.zoom.us/v2/accounts/me/billing" target="_blank" rel="noopener nofollow noreferrer">https://api.zoom.us/v2/accounts/me/billing</A> ) from which it could be derived. However these are not documented in the new API documentation <A href="https://developers.zoom.us/docs/api/" target="_blank" rel="noopener nofollow noreferrer">https://developers.zoom.us/docs/api/</A> and when used I het a response with the following error:<BR /><BR /><EM>Invalid access token, does not contain scopes:[].<BR /><BR /></EM>How can we via the API retrieve the amount of licenses per product? Or in general the #licenses we have?</P> <br> <b class="show-less">Show less</b> <br> <br> </section> </p> </div> <aside> <div class="recent-activity-footer"> <div class="recent-activity-footer-desktop"> <div class="custom-tile-category"> <strong> <span>Posted in </span> <a href="/t5/Billing-Account-Management/bd-p/account-billing">Billing & Account Management</a> </strong> </div> <div class="custom-user-statistics"> <!-- Added by iTalent as part of https://italent.atlassian.net/browse/ZOOM-6 --> <!-- Start: to verify whether user has Kudoed it or not --> <ul class="custom-tile-statistics for-recent-activity"> <li view-href="/t5/Billing-Account-Management/How-to-retrieve-licenses-via-API/td-p/214576" class="custom-tile-views"> <b>20</b> Views </li> <li view-href="/t5/Billing-Account-Management/How-to-retrieve-licenses-via-API/td-p/214576" class="custom-tile-replies-anonymous-disabled"> <b>0</b> replies <div class="custom-anonymous-replies-tooltip"> <h5>You are not logged in</h5> <p>Please log in to like or reply</p> <p class='custom-tooltip-signin'> <a role="menuitem" tabindex="0" href="https://zoom.us/community/sso?referer=https%3A%2F%2Fcommunity.zoom.com%2Ft5%2FBilling-Account-Management%2FHow-to-retrieve-licenses-via-API%2Ftd-p%2F214576" class="header-link zoom-login-link">Sign In</a> </p> </div> </li> <!-- <li class="custom-tile-kudos"> <b>0</b> likes </li> --> <li msg-id="214576" class="custom-tile-kudos-anonymous-disabled"> <b>0</b> likes <div class="custom-anonymous-kudos-tooltip"> <h5>You are not logged in</h5> <p>Please log in to like or reply</p> <p class='custom-tooltip-signin'> <a role="menuitem" tabindex="0" href="https://zoom.us/community/sso?referer=https%3A%2F%2Fcommunity.zoom.com%2Ft5%2FBilling-Account-Management%2FHow-to-retrieve-licenses-via-API%2Ftd-p%2F214576" class="header-link zoom-login-link">Sign In</a> </p> </div> </li> <!-- End of https://italent.atlassian.net/browse/ZOOM-4 --> </ul> </div> <div class="custom-tile-date"> <time>2024-11-26</time> </div> </div> <div class="recent-activity-footer-mobile"> <div class="custom-tile-category"> <strong> <span>Posted in </span> <a href="/t5/Billing-Account-Management/bd-p/account-billing">Billing & Account Management</a> </strong> </div> <div class="statistics-date-wrapper"> <div class="custom-user-statistics"> <ul class="custom-tile-statistics for-recent-activity"> <li view-href="/t5/Billing-Account-Management/How-to-retrieve-licenses-via-API/td-p/214576" class="custom-tile-views"> <b>20</b> Views </li> <li view-href="/t5/Billing-Account-Management/How-to-retrieve-licenses-via-API/td-p/214576" class="custom-tile-replies-anonymous-disabled"> <b>0</b> replies <div class="custom-anonymous-replies-tooltip"> <h5>You are not logged in</h5> <p>Please log in to like or reply</p> <p class='custom-tooltip-signin'> <a role="menuitem" tabindex="0" href="https://zoom.us/community/sso?referer=https%3A%2F%2Fcommunity.zoom.com%2Ft5%2FBilling-Account-Management%2FHow-to-retrieve-licenses-via-API%2Ftd-p%2F214576" class="header-link zoom-login-link">Sign In</a> </p> </div> </li> <li msg-id="214576" class="custom-tile-kudos-anonymous-disabled"> <b>0</b> likes <div class="custom-anonymous-kudos-tooltip"> <h5>You are not logged in</h5> <p>Please log in to like or reply</p> <p class='custom-tooltip-signin'> <a role="menuitem" tabindex="0" href="https://zoom.us/community/sso?referer=https%3A%2F%2Fcommunity.zoom.com%2Ft5%2FBilling-Account-Management%2FHow-to-retrieve-licenses-via-API%2Ftd-p%2F214576" class="header-link zoom-login-link">Sign In</a> </p> </div> </li> </ul> </div> <div class="custom-tile-date"> <time>2024-11-26</time> </div> </div> </div> </div> </aside> <footer> <div class="custom-tile-author-info"> <div class="custom-avtar-container"> <a class="UserAvatar lia-link-navigation" href="/t5/user/viewprofilepage/user-id/900642" title="View profile"> <img class="lia-user-avatar-message" alt="Mees1" src="https://community-staging.gss.corp.zoom.com/html/assets/Avatar-Default2.png" /> </a> </div> <div class="custom-username-container"> <strong> <span>By </span> <a class="lia-link-navigation lia-page-link lia-user-name-link" target="_self" href="/t5/user/viewprofilepage/user-id/900642" rel="author" title="View profile"> <span class="custom-username " >Mees1</span> </a> </strong> <div class="custom-rank"> <small>•</small> <em>New Member</em> </div> </div> </div> <div> </div> </footer> </article> </section> <section class="custom-message-tile-wrapper"> <article class="custom-message-tile custom-thread-solved custom-thread-unread"> <div class="custom-message-tile-description"> <h3> <i class="custom-thread-solved"><small>Resolved!</small></i> <a href="/t5/Billing-Account-Management/Warning-Empty-Digital-Signage-content-list/td-p/206728" title="Warning: Empty Digital Signage content list">Warning: Empty Digital Signage content list</a> </h3> <p> <H4 id="toc-hId-1251739683">Is there any way to not have this warning appear in the Room Health Dashboard? Digital Signage is not enabled for this room so don't need this warning.</H4> </p> </div> <aside> <div class="recent-activity-footer"> <div class="recent-activity-footer-desktop"> <div class="custom-tile-category"> <strong> <span>Posted in </span> <a href="/t5/Billing-Account-Management/bd-p/account-billing">Billing & Account Management</a> </strong> </div> <div class="custom-user-statistics"> <!-- Added by iTalent as part of https://italent.atlassian.net/browse/ZOOM-6 --> <!-- Start: to verify whether user has Kudoed it or not --> <ul class="custom-tile-statistics for-recent-activity"> <li view-href="/t5/Billing-Account-Management/Warning-Empty-Digital-Signage-content-list/td-p/206728" class="custom-tile-views"> <b>2.4K</b> Views </li> <li view-href="/t5/Billing-Account-Management/Warning-Empty-Digital-Signage-content-list/td-p/206728" class="custom-tile-replies-anonymous-disabled"> <b>12</b> replies <div class="custom-anonymous-replies-tooltip"> <h5>You are not logged in</h5> <p>Please log in to like or reply</p> <p class='custom-tooltip-signin'> <a role="menuitem" tabindex="0" href="https://zoom.us/community/sso?referer=https%3A%2F%2Fcommunity.zoom.com%2Ft5%2FBilling-Account-Management%2FWarning-Empty-Digital-Signage-content-list%2Ftd-p%2F206728" class="header-link zoom-login-link">Sign In</a> </p> </div> </li> <!-- <li class="custom-tile-kudos"> <b>5</b> likes </li> --> <li msg-id="206728" class="custom-tile-kudos-anonymous-disabled"> <b>5</b> likes <div class="custom-anonymous-kudos-tooltip"> <h5>You are not logged in</h5> <p>Please log in to like or reply</p> <p class='custom-tooltip-signin'> <a role="menuitem" tabindex="0" href="https://zoom.us/community/sso?referer=https%3A%2F%2Fcommunity.zoom.com%2Ft5%2FBilling-Account-Management%2FWarning-Empty-Digital-Signage-content-list%2Ftd-p%2F206728" class="header-link zoom-login-link">Sign In</a> </p> </div> </li> <!-- End of https://italent.atlassian.net/browse/ZOOM-4 --> </ul> </div> <div class="custom-tile-date"> <time>2024-10-14</time> </div> </div> <div class="recent-activity-footer-mobile"> <div class="custom-tile-category"> <strong> <span>Posted in </span> <a href="/t5/Billing-Account-Management/bd-p/account-billing">Billing & Account Management</a> </strong> </div> <div class="statistics-date-wrapper"> <div class="custom-user-statistics"> <ul class="custom-tile-statistics for-recent-activity"> <li view-href="/t5/Billing-Account-Management/Warning-Empty-Digital-Signage-content-list/td-p/206728" class="custom-tile-views"> <b>2.4K</b> Views </li> <li view-href="/t5/Billing-Account-Management/Warning-Empty-Digital-Signage-content-list/td-p/206728" class="custom-tile-replies-anonymous-disabled"> <b>12</b> replies <div class="custom-anonymous-replies-tooltip"> <h5>You are not logged in</h5> <p>Please log in to like or reply</p> <p class='custom-tooltip-signin'> <a role="menuitem" tabindex="0" href="https://zoom.us/community/sso?referer=https%3A%2F%2Fcommunity.zoom.com%2Ft5%2FBilling-Account-Management%2FWarning-Empty-Digital-Signage-content-list%2Ftd-p%2F206728" class="header-link zoom-login-link">Sign In</a> </p> </div> </li> <li msg-id="206728" class="custom-tile-kudos-anonymous-disabled"> <b>5</b> likes <div class="custom-anonymous-kudos-tooltip"> <h5>You are not logged in</h5> <p>Please log in to like or reply</p> <p class='custom-tooltip-signin'> <a role="menuitem" tabindex="0" href="https://zoom.us/community/sso?referer=https%3A%2F%2Fcommunity.zoom.com%2Ft5%2FBilling-Account-Management%2FWarning-Empty-Digital-Signage-content-list%2Ftd-p%2F206728" class="header-link zoom-login-link">Sign In</a> </p> </div> </li> </ul> </div> <div class="custom-tile-date"> <time>2024-10-14</time> </div> </div> </div> </div> </aside> <footer> <div class="custom-tile-author-info"> <div class="custom-avtar-container"> <a class="UserAvatar lia-link-navigation" href="/t5/user/viewprofilepage/user-id/259801" title="View profile"> <img class="lia-user-avatar-message" alt="NocturnalDC" src="https://community-staging.gss.corp.zoom.com/html/assets/Avatar-Default2.png" /> </a> </div> <div class="custom-username-container"> <strong> <span>By </span> <a class="lia-link-navigation lia-page-link lia-user-name-link" target="_self" href="/t5/user/viewprofilepage/user-id/259801" rel="author" title="View profile"> <span class="custom-username " >NocturnalDC</span> </a> </strong> <div class="custom-rank"> <small>•</small> <em>Contributor I</em> </div> </div> </div> <div> </div> </footer> </article> <div class="custom-latest-reply-date"> <img src="/html/assets/latest-reply-arrow.svg" alt="reply-icon"/> <strong> <span>Latest Reply - </span> <a href="/t5/Billing-Account-Management/Warning-Empty-Digital-Signage-content-list/m-p/214556#M11591"> <time>2024-11-26</time> </a> </strong> </div> </section> <section class="custom-message-tile-wrapper"> <article class="custom-message-tile custom-thread-unread"> <div class="custom-message-tile-description"> <h3> <a href="/t5/Billing-Account-Management/AI/td-p/214440" title="AI">AI</a> </h3> <p> <section class="less-content"> I accidentally enabled AI assistance for my meeting tonight. I just received an email with a summary of the meeting. INCREDIBLE! Spot on perfect and so helpful in drafting meeting minutes. It even spelled my name right. I'm so impressed. Thank you Zo... <b class="show-more">Show more</b> </section> <section class="more-content"> <P>I accidentally enabled AI assistance for my meeting tonight. I just received an email with a summary of the meeting. INCREDIBLE! Spot on perfect and so helpful in drafting meeting minutes. It even spelled my name right. I'm so impressed. Thank you Zoom! This is a great tool for my business.</P> <br> <b class="show-less">Show less</b> <br> <br> </section> </p> </div> <aside> <div class="recent-activity-footer"> <div class="recent-activity-footer-desktop"> <div class="custom-tile-category"> <strong> <span>Posted in </span> <a href="/t5/Billing-Account-Management/bd-p/account-billing">Billing & Account Management</a> </strong> </div> <div class="custom-user-statistics"> <!-- Added by iTalent as part of https://italent.atlassian.net/browse/ZOOM-6 --> <!-- Start: to verify whether user has Kudoed it or not --> <ul class="custom-tile-statistics for-recent-activity"> <li view-href="/t5/Billing-Account-Management/AI/td-p/214440" class="custom-tile-views"> <b>25</b> Views </li> <li view-href="/t5/Billing-Account-Management/AI/td-p/214440" class="custom-tile-replies-anonymous-disabled"> <b>0</b> replies <div class="custom-anonymous-replies-tooltip"> <h5>You are not logged in</h5> <p>Please log in to like or reply</p> <p 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href="/t5/user/viewprofilepage/user-id/900080" rel="author" title="View profile"> <span class="custom-username " >CAM_Florida</span> </a> </strong> <div class="custom-rank"> <small>•</small> <em>New Member</em> </div> </div> </div> <div> </div> </footer> </article> </section> <section class="custom-message-tile-wrapper"> <article class="custom-message-tile custom-thread-unread"> <div class="custom-message-tile-description"> <h3> <a href="/t5/Billing-Account-Management/%E3%83%99%E3%83%BC%E3%82%B7%E3%83%83%E3%82%AF%E3%83%97%E3%83%A9%E3%83%B3%E3%81%AB%E5%A4%89%E6%9B%B4%E3%81%97%E3%81%9F%E3%81%AE%E3%81%AB%E8%AB%8B%E6%B1%82%E3%81%A8%E5%BC%95%E3%81%8D%E8%90%BD%E3%81%A8%E3%81%97%E3%81%8C%E7%B6%9A%E3%81%84%E3%81%A6%E3%81%84%E3%82%8B/td-p/214428" title="ベーシックプランに変更したのに請求と引き落としが続いている">ベーシックプランに変更したのに請求と引き落としが続いている</a> </h3> <p> <P>2024年3月にベーシックプランに手続き完了したのに、請求と引き落としが続いているにで、不正請求を止める方法を教えて下さい。</P><P>マイページでベーシックプランに変更を確認、請求履歴では請求はされてないことになっています。</P><P>不正引き落としの返金請求もしたいと思っています。</P><P> </P> </p> 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href="https://zoom.us/community/sso?referer=https%3A%2F%2Fcommunity.zoom.com%2Ft5%2FBilling-Account-Management%2F%25E3%2583%2599%25E3%2583%25BC%25E3%2582%25B7%25E3%2583%2583%25E3%2582%25AF%25E3%2583%2597%25E3%2583%25A9%25E3%2583%25B3%25E3%2581%25AB%25E5%25A4%2589%25E6%259B%25B4%25E3%2581%2597%25E3%2581%259F%25E3%2581%25AE%25E3%2581%25AB%25E8%25AB%258B%25E6%25B1%2582%25E3%2581%25A8%25E5%25BC%2595%25E3%2581%258D%25E8%2590%25BD%25E3%2581%25A8%25E3%2581%2597%25E3%2581%258C%25E7%25B6%259A%25E3%2581%2584%25E3%2581%25A6%25E3%2581%2584%25E3%2582%258B%2Ftd-p%2F214428" class="header-link zoom-login-link">Sign In</a> </p> </div> </li> </ul> </div> <div class="custom-tile-date"> <time>2024-11-25</time> </div> </div> </div> </div> </aside> <footer> <div class="custom-tile-author-info"> <div class="custom-avtar-container"> <a class="UserAvatar lia-link-navigation" href="/t5/user/viewprofilepage/user-id/899999" title="View profile"> <img class="lia-user-avatar-message" alt="Shinnakaya" src="https://community-staging.gss.corp.zoom.com/html/assets/Avatar-Default2.png" /> </a> </div> <div class="custom-username-container"> <strong> <span>By </span> <a class="lia-link-navigation lia-page-link lia-user-name-link" target="_self" href="/t5/user/viewprofilepage/user-id/899999" rel="author" title="View profile"> <span class="custom-username " >Shinnakaya</span> </a> </strong> <div class="custom-rank"> <small>•</small> <em>New Member</em> </div> </div> </div> <div> </div> </footer> </article> </section> <section class="custom-message-tile-wrapper"> <article class="custom-message-tile custom-thread-unread"> <div class="custom-message-tile-description"> <h3> <a href="/t5/Billing-Account-Management/Contacting-Sales/td-p/113029" title="Contacting Sales">Contacting Sales</a> </h3> <p> <section class="less-content"> What is the best method to talk to and/or receive a response from Zoom. Over the past week, I have called the sales number several times and submitted the online contact form in an effort to discuss an upgrade and/or add on service to our account. Wh... <b class="show-more">Show more</b> </section> <section class="more-content"> <P>What is the best method to talk to and/or receive a response from Zoom. Over the past week, I have called the sales number several times and submitted the online contact form in an effort to discuss an upgrade and/or add on service to our account. When calling the number, 888-799-9666, I follow the prompts and am place on hold for 30 minutes or more. I have not received a response and/or acknowledgement of the contact form submitted online. DOES ZOOM HAVE LIVE HELP? Someone to speak to??</P> <br> <b class="show-less">Show less</b> <br> <br> </section> </p> </div> <aside> <div class="recent-activity-footer"> <div class="recent-activity-footer-desktop"> <div class="custom-tile-category"> <strong> <span>Posted in </span> <a href="/t5/Billing-Account-Management/bd-p/account-billing">Billing & Account Management</a> </strong> </div> <div class="custom-user-statistics"> <!-- Added by iTalent as part of https://italent.atlassian.net/browse/ZOOM-6 --> <!-- Start: to verify whether user has Kudoed it or not --> <ul class="custom-tile-statistics for-recent-activity"> <li view-href="/t5/Billing-Account-Management/Contacting-Sales/td-p/113029" class="custom-tile-views"> <b>773</b> Views </li> <li view-href="/t5/Billing-Account-Management/Contacting-Sales/td-p/113029" class="custom-tile-replies-anonymous-disabled"> <b>3</b> replies <div class="custom-anonymous-replies-tooltip"> <h5>You are not logged in</h5> <p>Please log in to like or reply</p> <p class='custom-tooltip-signin'> <a role="menuitem" tabindex="0" href="https://zoom.us/community/sso?referer=https%3A%2F%2Fcommunity.zoom.com%2Ft5%2FBilling-Account-Management%2FContacting-Sales%2Ftd-p%2F113029" class="header-link zoom-login-link">Sign In</a> </p> </div> </li> <!-- <li class="custom-tile-kudos"> <b>0</b> likes </li> --> <li msg-id="113029" class="custom-tile-kudos-anonymous-disabled"> <b>0</b> likes <div class="custom-anonymous-kudos-tooltip"> <h5>You are not logged in</h5> <p>Please log in to like or reply</p> <p class='custom-tooltip-signin'> <a role="menuitem" tabindex="0" href="https://zoom.us/community/sso?referer=https%3A%2F%2Fcommunity.zoom.com%2Ft5%2FBilling-Account-Management%2FContacting-Sales%2Ftd-p%2F113029" class="header-link zoom-login-link">Sign In</a> </p> </div> </li> <!-- End of https://italent.atlassian.net/browse/ZOOM-4 --> </ul> </div> <div class="custom-tile-date"> <time>2023-04-12</time> </div> </div> <div class="recent-activity-footer-mobile"> <div class="custom-tile-category"> <strong> <span>Posted in </span> <a href="/t5/Billing-Account-Management/bd-p/account-billing">Billing & Account Management</a> </strong> </div> <div class="statistics-date-wrapper"> <div class="custom-user-statistics"> <ul class="custom-tile-statistics for-recent-activity"> <li view-href="/t5/Billing-Account-Management/Contacting-Sales/td-p/113029" class="custom-tile-views"> <b>773</b> Views </li> <li view-href="/t5/Billing-Account-Management/Contacting-Sales/td-p/113029" class="custom-tile-replies-anonymous-disabled"> <b>3</b> replies <div class="custom-anonymous-replies-tooltip"> <h5>You are not logged in</h5> <p>Please log in to like or reply</p> <p class='custom-tooltip-signin'> <a role="menuitem" tabindex="0" href="https://zoom.us/community/sso?referer=https%3A%2F%2Fcommunity.zoom.com%2Ft5%2FBilling-Account-Management%2FContacting-Sales%2Ftd-p%2F113029" class="header-link zoom-login-link">Sign In</a> </p> </div> </li> <li msg-id="113029" class="custom-tile-kudos-anonymous-disabled"> <b>0</b> likes <div class="custom-anonymous-kudos-tooltip"> <h5>You are not logged in</h5> <p>Please log in to like or reply</p> <p class='custom-tooltip-signin'> <a role="menuitem" tabindex="0" href="https://zoom.us/community/sso?referer=https%3A%2F%2Fcommunity.zoom.com%2Ft5%2FBilling-Account-Management%2FContacting-Sales%2Ftd-p%2F113029" class="header-link zoom-login-link">Sign In</a> </p> </div> </li> </ul> </div> <div class="custom-tile-date"> <time>2023-04-12</time> </div> </div> </div> </div> </aside> <footer> <div class="custom-tile-author-info"> <div class="custom-avtar-container"> <a class="UserAvatar lia-link-navigation" href="/t5/user/viewprofilepage/user-id/502758" title="View profile"> <img class="lia-user-avatar-message" alt="ReBirth" src="https://community-staging.gss.corp.zoom.com/html/assets/Avatar-Default2.png" /> </a> </div> <div class="custom-username-container"> <strong> <span>By </span> <a class="lia-link-navigation lia-page-link lia-user-name-link" target="_self" href="/t5/user/viewprofilepage/user-id/502758" rel="author" title="View profile"> <span class="custom-username " >ReBirth</span> </a> </strong> <div class="custom-rank"> <small>•</small> <em>Newcomer</em> </div> </div> </div> <div> </div> </footer> </article> <div class="custom-latest-reply-date"> <img src="/html/assets/latest-reply-arrow.svg" alt="reply-icon"/> <strong> <span>Latest Reply - </span> <a href="/t5/Billing-Account-Management/Contacting-Sales/m-p/214398#M11587"> <time>2024-11-25</time> </a> </strong> </div> </section> <section class="custom-message-tile-wrapper"> <article class="custom-message-tile custom-thread-unread"> <div class="custom-message-tile-description"> <h3> <a href="/t5/Billing-Account-Management/Does-the-facility-to-allow-users-to-join-before-the-host/td-p/116970" title="Does the facility to allow users to join before the host actually work?">Does the facility to allow users to join before the host actually work?</a> </h3> <p> <section class="less-content"> In my zoom account I activated the setting: "Allow participants to join before hostAllow participants to join the meeting before the host arrives" and the instructions are clear this is exactly what it will do. But after doing this I have the same pr... <b class="show-more">Show more</b> </section> <section class="more-content"> <P>In my zoom account I activated the setting: </P><P> </P><DIV class="">"Allow participants to join before host<BR />Allow participants to join the meeting before the host arrives"</DIV><DIV class=""> </DIV><DIV class=""><SPAN>and the instructions are clear this is exactly what it will do. But after doing this I have the same problem, users have to wait for the host. Why is this? Does this thing actually work and have others found a problem with it too?</SPAN></DIV><DIV class=""> </DIV><DIV class=""> </DIV> <br> <b class="show-less">Show less</b> <br> <br> </section> </p> </div> <aside> <div class="recent-activity-footer"> <div class="recent-activity-footer-desktop"> <div class="custom-tile-category"> <strong> <span>Posted in </span> <a href="/t5/Billing-Account-Management/bd-p/account-billing">Billing & Account Management</a> </strong> </div> <div class="custom-user-statistics"> <!-- Added by iTalent as part of https://italent.atlassian.net/browse/ZOOM-6 --> <!-- Start: to verify whether user has Kudoed it or not --> <ul class="custom-tile-statistics for-recent-activity"> <li view-href="/t5/Billing-Account-Management/Does-the-facility-to-allow-users-to-join-before-the-host/td-p/116970" class="custom-tile-views"> <b>1.1K</b> Views </li> <li view-href="/t5/Billing-Account-Management/Does-the-facility-to-allow-users-to-join-before-the-host/td-p/116970" class="custom-tile-replies-anonymous-disabled"> <b>6</b> replies <div class="custom-anonymous-replies-tooltip"> <h5>You are not logged in</h5> <p>Please log in to like or reply</p> <p class='custom-tooltip-signin'> <a role="menuitem" tabindex="0" href="https://zoom.us/community/sso?referer=https%3A%2F%2Fcommunity.zoom.com%2Ft5%2FBilling-Account-Management%2FDoes-the-facility-to-allow-users-to-join-before-the-host%2Ftd-p%2F116970" class="header-link zoom-login-link">Sign In</a> </p> </div> </li> <!-- <li class="custom-tile-kudos"> <b>0</b> likes </li> --> <li msg-id="116970" class="custom-tile-kudos-anonymous-disabled"> <b>0</b> likes <div class="custom-anonymous-kudos-tooltip"> <h5>You are not logged in</h5> <p>Please log in to like or reply</p> <p class='custom-tooltip-signin'> <a role="menuitem" tabindex="0" href="https://zoom.us/community/sso?referer=https%3A%2F%2Fcommunity.zoom.com%2Ft5%2FBilling-Account-Management%2FDoes-the-facility-to-allow-users-to-join-before-the-host%2Ftd-p%2F116970" class="header-link zoom-login-link">Sign In</a> </p> </div> </li> <!-- End of https://italent.atlassian.net/browse/ZOOM-4 --> </ul> </div> <div class="custom-tile-date"> <time>2023-05-04</time> </div> </div> <div class="recent-activity-footer-mobile"> <div class="custom-tile-category"> <strong> <span>Posted in </span> <a href="/t5/Billing-Account-Management/bd-p/account-billing">Billing & Account Management</a> </strong> </div> <div class="statistics-date-wrapper"> <div class="custom-user-statistics"> <ul class="custom-tile-statistics for-recent-activity"> <li view-href="/t5/Billing-Account-Management/Does-the-facility-to-allow-users-to-join-before-the-host/td-p/116970" class="custom-tile-views"> <b>1.1K</b> Views </li> <li view-href="/t5/Billing-Account-Management/Does-the-facility-to-allow-users-to-join-before-the-host/td-p/116970" class="custom-tile-replies-anonymous-disabled"> <b>6</b> replies <div class="custom-anonymous-replies-tooltip"> <h5>You are not logged in</h5> <p>Please log in to like or reply</p> <p class='custom-tooltip-signin'> <a role="menuitem" tabindex="0" href="https://zoom.us/community/sso?referer=https%3A%2F%2Fcommunity.zoom.com%2Ft5%2FBilling-Account-Management%2FDoes-the-facility-to-allow-users-to-join-before-the-host%2Ftd-p%2F116970" class="header-link zoom-login-link">Sign In</a> </p> </div> </li> <li msg-id="116970" class="custom-tile-kudos-anonymous-disabled"> <b>0</b> likes <div class="custom-anonymous-kudos-tooltip"> <h5>You are not logged in</h5> <p>Please log in to like or reply</p> <p class='custom-tooltip-signin'> <a role="menuitem" tabindex="0" href="https://zoom.us/community/sso?referer=https%3A%2F%2Fcommunity.zoom.com%2Ft5%2FBilling-Account-Management%2FDoes-the-facility-to-allow-users-to-join-before-the-host%2Ftd-p%2F116970" class="header-link zoom-login-link">Sign In</a> </p> </div> </li> </ul> </div> <div class="custom-tile-date"> <time>2023-05-04</time> </div> </div> </div> </div> </aside> <footer> <div class="custom-tile-author-info"> <div class="custom-avtar-container"> <a class="UserAvatar lia-link-navigation" href="/t5/user/viewprofilepage/user-id/525930" title="View profile"> <img class="lia-user-avatar-message" alt="eep1tb" src="https://community-staging.gss.corp.zoom.com/html/assets/Avatar-Default2.png" /> </a> </div> <div class="custom-username-container"> <strong> <span>By </span> <a class="lia-link-navigation lia-page-link lia-user-name-link" target="_self" href="/t5/user/viewprofilepage/user-id/525930" rel="author" title="View profile"> <span class="custom-username " >eep1tb</span> </a> </strong> <div class="custom-rank"> <small>•</small> <em>Newcomer</em> </div> </div> </div> <div> </div> </footer> </article> <div class="custom-latest-reply-date"> <img src="/html/assets/latest-reply-arrow.svg" alt="reply-icon"/> <strong> <span>Latest Reply - </span> <a href="/t5/Billing-Account-Management/Does-the-facility-to-allow-users-to-join-before-the-host/m-p/214360#M11585"> <time>2024-11-25</time> </a> </strong> </div> </section> <section class="custom-message-tile-wrapper"> <article class="custom-message-tile custom-thread-unread"> <div class="custom-message-tile-description"> <h3> <a href="/t5/Billing-Account-Management/Tenemos-una-cuenta-PRO-que-antes-ten%C3%ADa-10-usuarios-y-ahora-lo/td-p/214344" title="Tenemos una cuenta PRO que antes tenía 10 usuarios y ahora lo hemos bajado a 3">Tenemos una cuenta PRO que antes tenía 10 usuarios y ahora lo hemos bajado a 3</a> </h3> <p> <P>En la factura nos siguen cobrando como 10 usuarios y tenemos entendido que la facturación es por usuario.</P><P> </P><P>No veo ningun apartado donde hablar con un agente de ZOOM para poder aclarar este tema.</P><P> </P><P>Un saludo</P> </p> </div> <aside> <div class="recent-activity-footer"> <div class="recent-activity-footer-desktop"> <div class="custom-tile-category"> <strong> <span>Posted in </span> <a href="/t5/Billing-Account-Management/bd-p/account-billing">Billing & Account Management</a> </strong> </div> <div class="custom-user-statistics"> <!-- Added by iTalent as part of https://italent.atlassian.net/browse/ZOOM-6 --> <!-- Start: to verify whether user has Kudoed it or not --> <ul class="custom-tile-statistics for-recent-activity"> <li view-href="/t5/Billing-Account-Management/Tenemos-una-cuenta-PRO-que-antes-ten%C3%ADa-10-usuarios-y-ahora-lo/td-p/214344" class="custom-tile-views"> <b>81</b> Views </li> <li view-href="/t5/Billing-Account-Management/Tenemos-una-cuenta-PRO-que-antes-ten%C3%ADa-10-usuarios-y-ahora-lo/td-p/214344" class="custom-tile-replies-anonymous-disabled"> <b>0</b> 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<footer> <div class="custom-tile-author-info"> <div class="custom-avtar-container"> <a class="UserAvatar lia-link-navigation" href="/t5/user/viewprofilepage/user-id/899553" title="View profile"> <img class="lia-user-avatar-message" alt="itxa" src="https://community-staging.gss.corp.zoom.com/html/assets/Avatar-Default2.png" /> </a> </div> <div class="custom-username-container"> <strong> <span>By </span> <a class="lia-link-navigation lia-page-link lia-user-name-link" target="_self" href="/t5/user/viewprofilepage/user-id/899553" rel="author" title="View profile"> <span class="custom-username " >itxa</span> </a> </strong> <div class="custom-rank"> <small>•</small> <em>New Member</em> </div> </div> </div> <div> </div> </footer> </article> </section> <section class="custom-message-tile-wrapper"> <article class="custom-message-tile custom-thread-unread"> <div class="custom-message-tile-description"> <h3> <a href="/t5/Billing-Account-Management/Annual-Zoom-Subscription-done-but-not-reflecting-in-my-Account/td-p/142071" title="Annual Zoom Subscription done but not reflecting in my Account">Annual Zoom Subscription done but not reflecting in my Account</a> </h3> <p> <section class="less-content"> Hello,I upgraded Zoom One BASIC to PRO on 19th of Sept. 2023 in my mobile and made the annual payment of INR 4390/- via Google Play Store paid through Google Pay. But still my Zoom App shows Basic (which ends in every 40 minutes). And when I tried to... <b class="show-more">Show more</b> </section> <section class="more-content"> <P>Hello,</P><DIV>I upgraded Zoom One BASIC to PRO on 19th of Sept. 2023 in my mobile and made the annual payment of INR 4390/- via Google Play Store paid through Google Pay.</DIV><DIV> </DIV><DIV>But still my Zoom App shows Basic (which ends in every 40 minutes).</DIV><DIV> </DIV><DIV>And when I tried to upgrade it again, it shows <STRONG>Error [ PG-GEMF-</STRONG><STRONG>01]</STRONG> and already subscribed. </DIV><DIV> </DIV><DIV>I paid on 19th Sept. and still unable to conduct meetings. My work is a lot affected due to this.</DIV><DIV>I tried contacting Google Play store with abovesaid request for which they replied to have the communication with the app developer (ZOOM) and not with them.</DIV><DIV>And when I contacted ZOOM app developer, I was informed that they have limited visibility of the payments done via Google PLAYSTORE. Kindly<SPAN> </SPAN><STRONG>refund</STRONG><SPAN> </SPAN>or<SPAN> </SPAN><STRONG>upgrade to pro version</STRONG></DIV><DIV>I cannot afford to lose this huge amount of money and I am planning to take legal actions against both - Google PLAYSTORE and ZOOM App developer.</DIV><DIV> </DIV><DIV>Kindly expedite the matter. An early response is much appreciated. <a href="https://community.zoom.com/t5/user/viewprofilepage/user-id/5596">@Nina</a> @zetrick</DIV><DIV>Thanks</DIV> <br> <b class="show-less">Show less</b> <br> <br> </section> </p> </div> <aside> <div class="recent-activity-footer"> <div class="recent-activity-footer-desktop"> <div class="custom-tile-category"> <strong> <span>Posted in </span> <a href="/t5/Billing-Account-Management/bd-p/account-billing">Billing & Account Management</a> </strong> </div> <div class="custom-user-statistics"> <!-- Added by iTalent as part of https://italent.atlassian.net/browse/ZOOM-6 --> <!-- Start: to verify whether user has Kudoed it or not --> <ul class="custom-tile-statistics for-recent-activity"> <li view-href="/t5/Billing-Account-Management/Annual-Zoom-Subscription-done-but-not-reflecting-in-my-Account/td-p/142071" class="custom-tile-views"> <b>3.9K</b> Views </li> <li view-href="/t5/Billing-Account-Management/Annual-Zoom-Subscription-done-but-not-reflecting-in-my-Account/td-p/142071" class="custom-tile-replies-anonymous-disabled"> <b>5</b> replies <div class="custom-anonymous-replies-tooltip"> <h5>You are not logged in</h5> <p>Please log in to like or reply</p> <p class='custom-tooltip-signin'> <a role="menuitem" tabindex="0" href="https://zoom.us/community/sso?referer=https%3A%2F%2Fcommunity.zoom.com%2Ft5%2FBilling-Account-Management%2FAnnual-Zoom-Subscription-done-but-not-reflecting-in-my-Account%2Ftd-p%2F142071" class="header-link zoom-login-link">Sign In</a> </p> </div> </li> <!-- <li class="custom-tile-kudos"> <b>0</b> likes </li> --> <li msg-id="142071" class="custom-tile-kudos-anonymous-disabled"> <b>0</b> likes <div class="custom-anonymous-kudos-tooltip"> <h5>You are not logged in</h5> <p>Please log in to like or reply</p> <p class='custom-tooltip-signin'> <a role="menuitem" tabindex="0" href="https://zoom.us/community/sso?referer=https%3A%2F%2Fcommunity.zoom.com%2Ft5%2FBilling-Account-Management%2FAnnual-Zoom-Subscription-done-but-not-reflecting-in-my-Account%2Ftd-p%2F142071" class="header-link zoom-login-link">Sign In</a> </p> </div> </li> <!-- End of https://italent.atlassian.net/browse/ZOOM-4 --> </ul> </div> <div class="custom-tile-date"> <time>2023-10-06</time> </div> </div> <div class="recent-activity-footer-mobile"> <div class="custom-tile-category"> <strong> <span>Posted in </span> <a href="/t5/Billing-Account-Management/bd-p/account-billing">Billing & Account Management</a> </strong> </div> <div class="statistics-date-wrapper"> <div class="custom-user-statistics"> <ul class="custom-tile-statistics for-recent-activity"> <li view-href="/t5/Billing-Account-Management/Annual-Zoom-Subscription-done-but-not-reflecting-in-my-Account/td-p/142071" class="custom-tile-views"> <b>3.9K</b> Views </li> <li view-href="/t5/Billing-Account-Management/Annual-Zoom-Subscription-done-but-not-reflecting-in-my-Account/td-p/142071" class="custom-tile-replies-anonymous-disabled"> <b>5</b> replies <div class="custom-anonymous-replies-tooltip"> <h5>You are not logged in</h5> <p>Please log in to like or reply</p> <p class='custom-tooltip-signin'> <a role="menuitem" tabindex="0" href="https://zoom.us/community/sso?referer=https%3A%2F%2Fcommunity.zoom.com%2Ft5%2FBilling-Account-Management%2FAnnual-Zoom-Subscription-done-but-not-reflecting-in-my-Account%2Ftd-p%2F142071" class="header-link zoom-login-link">Sign In</a> </p> </div> </li> <li msg-id="142071" class="custom-tile-kudos-anonymous-disabled"> <b>0</b> likes <div class="custom-anonymous-kudos-tooltip"> <h5>You are not logged in</h5> <p>Please log in to like or reply</p> <p class='custom-tooltip-signin'> <a role="menuitem" tabindex="0" href="https://zoom.us/community/sso?referer=https%3A%2F%2Fcommunity.zoom.com%2Ft5%2FBilling-Account-Management%2FAnnual-Zoom-Subscription-done-but-not-reflecting-in-my-Account%2Ftd-p%2F142071" class="header-link zoom-login-link">Sign In</a> </p> </div> </li> </ul> </div> <div class="custom-tile-date"> <time>2023-10-06</time> </div> </div> </div> </div> </aside> <footer> <div class="custom-tile-author-info"> <div class="custom-avtar-container"> <a class="UserAvatar lia-link-navigation" href="/t5/user/viewprofilepage/user-id/665041" title="View profile"> <img class="lia-user-avatar-message" alt="kaybee_arun" src="https://community-staging.gss.corp.zoom.com/html/assets/Avatar-Default2.png" /> </a> </div> <div class="custom-username-container"> <strong> <span>By </span> <a class="lia-link-navigation lia-page-link lia-user-name-link" target="_self" href="/t5/user/viewprofilepage/user-id/665041" rel="author" title="View profile"> <span class="custom-username " >kaybee_arun</span> </a> </strong> <div class="custom-rank"> <small>•</small> <em>Newcomer</em> </div> </div> </div> <div> </div> </footer> </article> <div class="custom-latest-reply-date"> <img src="/html/assets/latest-reply-arrow.svg" alt="reply-icon"/> <strong> <span>Latest Reply - </span> <a href="/t5/Billing-Account-Management/Annual-Zoom-Subscription-done-but-not-reflecting-in-my-Account/m-p/214265#M11581"> <time>2024-11-23</time> </a> </strong> </div> </section> <section class="custom-message-tile-wrapper"> <article class="custom-message-tile custom-thread-unread"> <div class="custom-message-tile-description"> <h3> <a href="/t5/Billing-Account-Management/Renewal-Amount-for-Zoom-One-Pro-More-than-what-was-communicated/td-p/164162" title="Renewal Amount for Zoom One Pro More than what was communicated">Renewal Amount for Zoom One Pro More than what was communicated</a> </h3> <p> <section class="less-content"> When I signed up for Zoom One Pro Subscription at the beginning of 2023, it was CAD150. As with all subscriptions (or most anyways), I would expect the same fee to be applied during renewal time. Should the price change for whatever reason, the reaso... <b class="show-more">Show more</b> </section> <section class="more-content"> <P>When I signed up for Zoom One Pro Subscription at the beginning of 2023, it was CAD150. As with all subscriptions (or most anyways), I would expect the same fee to be applied during renewal time. Should the price change for whatever reason, the reasonable and right thing to do is for the company to inform me of the price change, well in advance prior to the renewal period.</P><P> </P><P>Not the case with Zoom. A couple of days ago, I got an alert that ~CAD250 was charged to my credit card by Zoom. I was well-aware that auto-renewal was right around the corner and I was expecting the same fee of CAD150/year to be applied because last I checked (on my Zoom account billing and management page), the amount of CAD150 <EM><STRONG>that's also quoted as the auto-renewal amount</STRONG></EM> hadn't changed. Neither did I receive any calls, emails or messages from Zoom informing me of any changes i.e. zero correspondence.</P><P> </P><P>Puzzled and a bit concerned, I immediately checked my subscription details again and saw that the renewal amount of CAD150 remained unchanged. It also showed that I didn't purchase any add-ons nor did anything that would incur additional charges, which was the case.</P><P> </P><P>So, clearly, there must have been a mistake and I was overcharged. I took a screenshot of the renewal amount and immediately wrote to Zoom Support saying that there was a mistake, attaching the invoice, and the estimate, and requested for a refund for the difference.</P><P> </P><P>This was 4 days ago and I haven't heard back. So, I went to the Zoom support page to see if i missed any updates when I was navigated back to my Zoom Account page where, shockingly, the subscription renewal amount was now published at CAD250/year, <EM>after</EM> the fact. What?</P><P> </P><P>This is just wrong and unfair on so many levels:</P><P> </P><P>1. I didn't receive a renewal notice nor any communications for that matter from Zoom informing me of a renewal, not to mention that I'll be charged price change. On this note, it says on the Federal Trade Commission website that "<EM><A href="https://consumer.ftc.gov/articles/getting-and-out-free-trials-auto-renewals-and-negative-option-subscriptions#auto%20renewals" target="_self" rel="nofollow noopener noreferrer">Before a company can auto-renew your subscription, it has to send you a renewal notice."</A></EM></P><P> </P><P>2. At the same time my credit card was charged ~CAD250, the renewal amount shown on the Zoom account page was also clearly shown as CAD150. However, today the renewal amount had changed to CAD250/year, after I had written in. What company estimates one amount, charges another, much higher, amount, and then changes the initial estimate to match what it charged? All without the customer's knowledge nor consent?? And it's not an increase of a few dollars, it was by $100, almost 70% more than what was quoted by Zoom no less.</P><P> </P><P>3. it's been 4 days since I contacted Zoom support regarding a billing issue and I still haven't heard back. The priority level was assigned as 4 - Low, which is disappointing to say the least. In my experience being a customer of so many businesses, billing issues are prioritized as urgent, as it should. <BR /><BR /></P><P>This is pretty poor customer experience.</P><P> </P><P>I look forward to hearing from someone in Zoom who has the authority to action on an agreeable resolution on this matter. The sooner the better.<BR /><BR />PS: Adding insult to injury - Zoom just tried to sell me an annual subscription for $200 after a discount of 22%. But I got charged $250. I can only conclude that Zoom is a lot more interested and focused on raking in new customers with scarce regard in retaining existing customers. </P> <br> <b class="show-less">Show less</b> <br> <br> </section> </p> </div> <aside> <div class="recent-activity-footer"> <div class="recent-activity-footer-desktop"> <div class="custom-tile-category"> <strong> <span>Posted in </span> <a href="/t5/Billing-Account-Management/bd-p/account-billing">Billing & Account Management</a> </strong> </div> <div class="custom-user-statistics"> <!-- Added by iTalent as part of https://italent.atlassian.net/browse/ZOOM-6 --> <!-- Start: to verify whether user has Kudoed it or not --> <ul class="custom-tile-statistics for-recent-activity"> <li view-href="/t5/Billing-Account-Management/Renewal-Amount-for-Zoom-One-Pro-More-than-what-was-communicated/td-p/164162" class="custom-tile-views"> <b>1.5K</b> Views </li> <li view-href="/t5/Billing-Account-Management/Renewal-Amount-for-Zoom-One-Pro-More-than-what-was-communicated/td-p/164162" class="custom-tile-replies-anonymous-disabled"> <b>4</b> replies <div class="custom-anonymous-replies-tooltip"> <h5>You are not logged in</h5> <p>Please log in to like or reply</p> <p class='custom-tooltip-signin'> <a role="menuitem" tabindex="0" href="https://zoom.us/community/sso?referer=https%3A%2F%2Fcommunity.zoom.com%2Ft5%2FBilling-Account-Management%2FRenewal-Amount-for-Zoom-One-Pro-More-than-what-was-communicated%2Ftd-p%2F164162" class="header-link zoom-login-link">Sign In</a> </p> </div> </li> <!-- <li class="custom-tile-kudos"> <b>3</b> likes </li> --> <li msg-id="164162" class="custom-tile-kudos-anonymous-disabled"> <b>3</b> likes <div class="custom-anonymous-kudos-tooltip"> <h5>You are not logged in</h5> <p>Please log in to like or reply</p> <p class='custom-tooltip-signin'> <a role="menuitem" tabindex="0" href="https://zoom.us/community/sso?referer=https%3A%2F%2Fcommunity.zoom.com%2Ft5%2FBilling-Account-Management%2FRenewal-Amount-for-Zoom-One-Pro-More-than-what-was-communicated%2Ftd-p%2F164162" class="header-link zoom-login-link">Sign In</a> </p> </div> </li> <!-- End of https://italent.atlassian.net/browse/ZOOM-4 --> </ul> </div> <div class="custom-tile-date"> <time>2024-02-01</time> </div> </div> <div class="recent-activity-footer-mobile"> <div class="custom-tile-category"> <strong> <span>Posted in </span> <a href="/t5/Billing-Account-Management/bd-p/account-billing">Billing & Account Management</a> </strong> </div> <div class="statistics-date-wrapper"> <div class="custom-user-statistics"> <ul class="custom-tile-statistics for-recent-activity"> <li view-href="/t5/Billing-Account-Management/Renewal-Amount-for-Zoom-One-Pro-More-than-what-was-communicated/td-p/164162" class="custom-tile-views"> <b>1.5K</b> Views </li> <li view-href="/t5/Billing-Account-Management/Renewal-Amount-for-Zoom-One-Pro-More-than-what-was-communicated/td-p/164162" class="custom-tile-replies-anonymous-disabled"> <b>4</b> replies <div class="custom-anonymous-replies-tooltip"> <h5>You are not logged in</h5> <p>Please log in to like or reply</p> <p class='custom-tooltip-signin'> <a role="menuitem" tabindex="0" href="https://zoom.us/community/sso?referer=https%3A%2F%2Fcommunity.zoom.com%2Ft5%2FBilling-Account-Management%2FRenewal-Amount-for-Zoom-One-Pro-More-than-what-was-communicated%2Ftd-p%2F164162" class="header-link zoom-login-link">Sign In</a> </p> </div> </li> <li msg-id="164162" class="custom-tile-kudos-anonymous-disabled"> <b>3</b> likes <div class="custom-anonymous-kudos-tooltip"> <h5>You are not logged in</h5> <p>Please log in to like or reply</p> <p class='custom-tooltip-signin'> <a role="menuitem" tabindex="0" href="https://zoom.us/community/sso?referer=https%3A%2F%2Fcommunity.zoom.com%2Ft5%2FBilling-Account-Management%2FRenewal-Amount-for-Zoom-One-Pro-More-than-what-was-communicated%2Ftd-p%2F164162" class="header-link zoom-login-link">Sign In</a> </p> </div> </li> </ul> </div> <div class="custom-tile-date"> <time>2024-02-01</time> </div> </div> </div> </div> </aside> <footer> <div class="custom-tile-author-info"> <div class="custom-avtar-container"> <a class="UserAvatar lia-link-navigation" href="/t5/user/viewprofilepage/user-id/733610" title="View profile"> <img class="lia-user-avatar-message" alt="Danny_Sho89" src="https://community-staging.gss.corp.zoom.com/html/assets/Avatar-Default2.png" /> </a> </div> <div class="custom-username-container"> <strong> <span>By </span> <a class="lia-link-navigation lia-page-link lia-user-name-link" target="_self" href="/t5/user/viewprofilepage/user-id/733610" rel="author" title="View profile"> <span class="custom-username " >Danny_Sho89</span> </a> </strong> <div class="custom-rank"> <small>•</small> <em>Newcomer</em> </div> </div> </div> <div> </div> </footer> </article> <div class="custom-latest-reply-date"> <img src="/html/assets/latest-reply-arrow.svg" alt="reply-icon"/> <strong> <span>Latest Reply - </span> <a href="/t5/Billing-Account-Management/Renewal-Amount-for-Zoom-One-Pro-More-than-what-was-communicated/m-p/214261#M11580"> <time>2024-11-23</time> </a> </strong> </div> </section> <section class="custom-message-tile-wrapper"> <article class="custom-message-tile custom-thread-solved custom-thread-unread"> <div class="custom-message-tile-description"> <h3> <i class="custom-thread-solved"><small>Resolved!</small></i> <a href="/t5/Billing-Account-Management/Assistance-Needed-Unable-to-Access-Primary-Zoom-Account-Due-to/td-p/211755" title="Assistance Needed: Unable to Access Primary Zoom Account Due to Education Form">Assistance Needed: Unable to Access Primary Zoom Account Due to Education Form</a> </h3> <p> <section class="less-content"> Hello Zoom Support Team,I am experiencing an issue with my primary Zoom account. When I try to log in, I am redirected to an "Education Data Collection" form, asking for organization information. My account was intended for personal use, so I believe... <b class="show-more">Show more</b> </section> <section class="more-content"> <P>Hello Zoom Support Team,</P><P>I am experiencing an issue with my primary Zoom account. When I try to log in, I am redirected to an "Education Data Collection" form, asking for organization information. My account was intended for personal use, so I believe it may have been mistakenly set up as an education or business account.</P><P>Since I cannot access my account to adjust these settings or contact support, I am reaching out through a secondary Zoom account. Could you please assist in resetting my primary account to a personal account, or help me bypass the Education form?</P> <br> <b class="show-less">Show less</b> <br> <br> </section> </p> </div> <aside> <div class="recent-activity-footer"> <div class="recent-activity-footer-desktop"> <div class="custom-tile-category"> <strong> <span>Posted in </span> <a href="/t5/Billing-Account-Management/bd-p/account-billing">Billing & Account Management</a> </strong> </div> <div class="custom-user-statistics"> <!-- Added by iTalent as part of https://italent.atlassian.net/browse/ZOOM-6 --> <!-- Start: to verify whether user has Kudoed it or not --> <ul class="custom-tile-statistics for-recent-activity"> <li view-href="/t5/Billing-Account-Management/Assistance-Needed-Unable-to-Access-Primary-Zoom-Account-Due-to/td-p/211755" class="custom-tile-views"> <b>694</b> Views </li> <li view-href="/t5/Billing-Account-Management/Assistance-Needed-Unable-to-Access-Primary-Zoom-Account-Due-to/td-p/211755" class="custom-tile-replies-anonymous-disabled"> <b>3</b> replies <div class="custom-anonymous-replies-tooltip"> <h5>You are not logged in</h5> <p>Please log in to like or reply</p> <p class='custom-tooltip-signin'> <a role="menuitem" tabindex="0" href="https://zoom.us/community/sso?referer=https%3A%2F%2Fcommunity.zoom.com%2Ft5%2FBilling-Account-Management%2FAssistance-Needed-Unable-to-Access-Primary-Zoom-Account-Due-to%2Ftd-p%2F211755" class="header-link zoom-login-link">Sign In</a> </p> </div> </li> <!-- <li class="custom-tile-kudos"> <b>0</b> likes </li> --> <li msg-id="211755" class="custom-tile-kudos-anonymous-disabled"> <b>0</b> likes <div class="custom-anonymous-kudos-tooltip"> <h5>You are not logged in</h5> <p>Please log in to like or reply</p> <p class='custom-tooltip-signin'> <a role="menuitem" tabindex="0" href="https://zoom.us/community/sso?referer=https%3A%2F%2Fcommunity.zoom.com%2Ft5%2FBilling-Account-Management%2FAssistance-Needed-Unable-to-Access-Primary-Zoom-Account-Due-to%2Ftd-p%2F211755" class="header-link zoom-login-link">Sign In</a> </p> </div> </li> <!-- End of https://italent.atlassian.net/browse/ZOOM-4 --> </ul> </div> <div class="custom-tile-date"> <time>2024-11-06</time> </div> </div> <div class="recent-activity-footer-mobile"> <div class="custom-tile-category"> <strong> <span>Posted in </span> <a href="/t5/Billing-Account-Management/bd-p/account-billing">Billing & Account Management</a> </strong> </div> <div class="statistics-date-wrapper"> <div class="custom-user-statistics"> <ul class="custom-tile-statistics for-recent-activity"> <li view-href="/t5/Billing-Account-Management/Assistance-Needed-Unable-to-Access-Primary-Zoom-Account-Due-to/td-p/211755" class="custom-tile-views"> <b>694</b> Views </li> <li view-href="/t5/Billing-Account-Management/Assistance-Needed-Unable-to-Access-Primary-Zoom-Account-Due-to/td-p/211755" class="custom-tile-replies-anonymous-disabled"> <b>3</b> replies <div class="custom-anonymous-replies-tooltip"> <h5>You are not logged in</h5> <p>Please log in to like or reply</p> <p class='custom-tooltip-signin'> <a role="menuitem" tabindex="0" href="https://zoom.us/community/sso?referer=https%3A%2F%2Fcommunity.zoom.com%2Ft5%2FBilling-Account-Management%2FAssistance-Needed-Unable-to-Access-Primary-Zoom-Account-Due-to%2Ftd-p%2F211755" class="header-link zoom-login-link">Sign In</a> </p> </div> </li> <li msg-id="211755" class="custom-tile-kudos-anonymous-disabled"> <b>0</b> likes <div class="custom-anonymous-kudos-tooltip"> <h5>You are not logged in</h5> <p>Please log in to like or reply</p> <p class='custom-tooltip-signin'> <a role="menuitem" tabindex="0" href="https://zoom.us/community/sso?referer=https%3A%2F%2Fcommunity.zoom.com%2Ft5%2FBilling-Account-Management%2FAssistance-Needed-Unable-to-Access-Primary-Zoom-Account-Due-to%2Ftd-p%2F211755" class="header-link zoom-login-link">Sign In</a> </p> </div> </li> </ul> </div> <div class="custom-tile-date"> <time>2024-11-06</time> </div> </div> </div> </div> </aside> <footer> <div class="custom-tile-author-info"> <div class="custom-avtar-container"> <a class="UserAvatar lia-link-navigation" href="/t5/user/viewprofilepage/user-id/888880" title="View profile"> <img class="lia-user-avatar-message" alt="kaveesha007" src="https://community-staging.gss.corp.zoom.com/html/assets/Avatar-Default2.png" /> </a> </div> <div class="custom-username-container"> <strong> <span>By </span> <a class="lia-link-navigation lia-page-link lia-user-name-link" target="_self" href="/t5/user/viewprofilepage/user-id/888880" rel="author" title="View profile"> <span class="custom-username " >kaveesha007</span> </a> </strong> <div class="custom-rank"> <small>•</small> <em>Newcomer</em> </div> </div> </div> <div> </div> </footer> </article> <div class="custom-latest-reply-date"> <img src="/html/assets/latest-reply-arrow.svg" alt="reply-icon"/> <strong> <span>Latest Reply - 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