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Billing & Account Management - Page 365 - Zoom Community
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white-arrow"></span> </a> </div> <span id="banner-1" tabindex="0" class="banner-close banner-1"></span> </div> </div> <div id="header-mainbar" class="v2-mainbar"> <div class="header-container"> <a href="/" tabindex="0" id="header-logo-a"> <img alt="community.title" id="community-logo" src="https://community.zoom.com/html/@89FCD579330EAB2BED78F11AB8257868/assets/Community-Logo-EN.svg"> </a> <ul role="menubar" id="main-menubar" class="menubar" aria-label=""> <li role="none" class="dropdown-li"> <a href="javascript:void(0);" class="dropdown-link" tabindex="0" aria-label='Products'>Products<span class="dropdown-caret"></span></a> <div role="menu" id="product-dropdown" aria-label="" class="menu header-dropdown v2-dropdown"> <div class="v2-dropdown-visible"> <div class="v2-inner"> <div class="product-top-callout"> <img class="product-icon" src="/html/assets/AICompanion-WithEmblem.svg" style=""> <div class="product-top-text"> <p>Empowering you to increase productivity, improve team effectiveness, and enhance skills.</p> <a href="https://www.zoom.com/en/ai-assistant/" class="">Learn more</a> </div> </div> <div class="product-icons-container"> <div class="product-icons-left"> <div class="left-icons-header icons-header"> <a href="https://www.zoom.com/en/products/collaboration-tools/"> <img class="zm-workplace-logo" src="/html/assets/blue-zoom-logo.svg"><h2>Workplace</h2><img class="arrow-icon" src="/html/assets/link-arrow-blue.svg"> </a> </div> <div class="left-icons-body icons-body"> <div class="col-1"> <div class="product-group"> <h5>Communication</h5> <ul> <li><a href="https://www.zoom.com/en/products/virtual-meetings/"><img src="/html/assets/nav_meetings_icon.svg"><span>Meetings</span></a></li> <li><a href="https://www.zoom.com/en/products/team-chat/"><img src="/html/assets/nav_chat_icon.svg"><span>Team Chat</span></a></li> <li><a href="https://www.zoom.com/en/products/voip-phone/"><img src="/html/assets/nav_phone_icon.svg"><span>Phone</span></a></li> <li><a href="https://www.zoom.com/en/products/email-calendar/"><img src="/html/assets/nav_mail_icon.svg"><span>Mail & Calendar</span></a></li> <li><a href="https://www.zoom.com/en/products/appointment-scheduler/"><img src="/html/assets/nav_scheduler_icon.svg"><span>Scheduler</span></a></li> </ul> </div> </div> <div class="col-2"> <div class="product-group"> <h5>Productivity</h5> <ul> <li><a href="https://www.zoom.com/en/products/collaborative-docs/"><img src="/html/assets/nav_docs_icon.svg"><span>Docs</span></a></li> <li><a href="https://www.zoom.com/en/products/online-whiteboard/"><img src="/html/assets/nav_whiteboard_icon.svg"><span>Whiteboard</span></a></li> <li><a href="https://www.zoom.com/en/products/video-recording/"><img src="/html/assets/nav_clips_icon.svg"><span>Clips</span></a></li> <li><a href="https://www.zoom.com/en/products/productivity/"><img src="/html/assets/nav_notes_icon.svg"><span>Notes</span></a></li> </ul> </div> <div class="product-group"> <h5>Apps & Integration</h5> <ul> <li><a href="https://zoom.us/workplace-apps"><img src="/html/assets/nav_app_icon.svg"><span>App Marketplace</span></a></li> </ul> </div> </div> <div class="col-3"> <div class="product-group"> <h5>Spaces</h5> <ul> <li><a href="https://www.zoom.com/en/products/meeting-rooms/"><img src="/html/assets/nav_rooms_icon.svg"><span>Rooms</span></a></li> <li><a href="https://www.zoom.com/en/products/meeting-rooms/features/workspace/"><img src="/html/assets/nav_workspace_reservation_icon.svg"><span>Workspace Reservation</span></a></li> <li><a href="https://www.zoom.com/en/products/meeting-rooms/features/workspace/"><img src="/html/assets/nav_digital_signage_icon.svg"><span>Digital Signage</span></a></li> <li><a href="https://www.zoom.com/en/products/meeting-rooms/features/workspace/#visitor-management"><img src="/html/assets/nav_visitor_management_icon.svg"><span>Visitor Management</span></a></li> </ul> </div> <div class="product-group"> <h5>Employee Engagement</h5> <ul> <li><a href="https://www.zoom.com/en/products/workvivo/"><img src="/html/assets/nav_workvivo_icon.svg"><span>Workvivo</span></a></li> </ul> </div> </div> </div> </div> <div class="product-icons-right"> <div class="right-icons-header icons-header"> <a href="https://www.zoom.com/en/products/business-services/"><h2>Business Services</h2><img class="arrow-icon" src="/html/assets/link-arrow-blue.svg"></a> </div> <div class="right-icons-body icons-body"> <div class="product-group grp-1"> <h5>Customer Care</h5> <ul> <li><a href="https://www.zoom.com/en/products/contact-center/"><img src="/html/assets/nav_contact_center_icon.svg"><span>Contact Center</span></a></li> <li><a href="https://www.zoom.com/en/products/contact-center/features/virtual-agent/"><img src="/html/assets/nav_virtual_agent_icon.svg"><span>Virtual Agent</span></a></li> <li><a href="https://www.zoom.com/en/products/contact-center/features/workforce-engagement-management/"><img src="/html/assets/nav_workforce_engagement_icon.svg"><span>Workforce Engagement</span></a></li> </ul> </div> <div class="product-group grp-2"> <h5>Sales</h5> <ul> <li><a href="https://www.zoom.com/en/products/conversation-intelligence/"><img src="/html/assets/nav_revenue_accelerator_icon.svg"><span>Revenue Accelerator</span></a></li> </ul> </div> <div class="product-group grp-3"> <h5>Marketing</h5> <ul> <li><a href="https://www.zoom.com/en/products/event-platform/"><img src="/html/assets/nav_events_icon.svg"><span>Events</span></a></li> <li><a href="https://www.zoom.com/en/products/single-session-events/"><img src="/html/assets/nav_sessions_icon.svg"><span>Sessions</span></a></li> <li><a href="https://www.zoom.com/en/products/webinars/"><img src="/html/assets/nav_webinars_icon.svg"><span>Webinars</span></a></li> </ul> </div> <div class="product-group grp-4"> <h5>Developer Tools</h5> <ul> <li><a href="https://www.zoom.com/en/video-sdk/"><img src="/html/assets/nav_api_icon.svg"><span>APIs & SDKs</span></a></li> </ul> </div> </div> </div> </div> </div> </div> <div class="v2-dropdown-ctas"> <a href="https://www.zoom.com/en/products/" class="left-link">Discover all products<img src="/html/assets/link-arrow-white.svg"></a> <a href="https://zoom.us/pricing" class="right-link plans-pricing">Plans & Pricing <img src="/html/assets/link-arrow-blue.svg"></a> </div> </li> <li role="none" class="dropdown-li"> <a class="dropdown-link" href="javascript:void(0);" tabindex="0">Solutions<span class="dropdown-caret"></span></a> <div role="menu" id="solutions-dropdown" aria-label="" class="menu header-dropdown v2-dropdown"> <div class="v2-dropdown-visible"> <div class="v2-inner"> <div class="col-1"> <div class="col-header"> <a href="https://www.zoom.com/en/industry/">By industry <img src="/html/assets/link-arrow-blue.svg"> </a> </div> <ul> <li><a href="https://www.zoom.com/en/industry/education/">Education</a></li> <li><a href="https://www.zoom.com/en/industry/finance/">Financial Services</a></li> <li><a href="https://www.zoom.com/en/industry/government/">Government</a></li> <li><a href="https://www.zoom.com/en/industry/healthcare/">Healthcare</a></li> <li><a href="https://www.zoom.com/en/industry/manufacturing/">Manufacturing</a></li> <li><a href="https://www.zoom.com/en/industry/retail/">Retail</a></li> </ul> </div> <div class="col-2"> <div class="col-header"> <span>By audience</span> </div> <ul> <li><a href="https://www.zoom.com/en/audiences/small-business/">Small and Midsize businesses</a></li> </ul> <div class="indented-chunk"> <h5>Enterprise</h5> <ul> <li><a href="https://www.zoom.com/en/audiences/it-professionals/">IT Professionals</a></li> <li><a href="https://www.zoom.com/en/audiences/cx/">Customer Experience</a></li> <li><a href="https://www.zoom.com/en/audiences/sales-and-revenue/">Sales and Revenue</a></li> <li><a href="https://www.zoom.com/en/audiences/av-facilities/">Facilities</a></li> <li><a href="https://www.zoom.com/en/audiences/marketing-events/">Marketing and Events</a></li> </ul> </div> </div> <div class="col-3"> <div class="col-header"><a href="https://developers.zoom.us/docs/">For developers<img src="/html/assets/link-arrow-blue.svg"></a></div> <ul> <li><a href="https://www.zoom.com/en/video-sdk/">Video SDK</a></li> <li><a href="https://developers.zoom.us/docs/meeting-sdk/">Meeting SDK</a></li> <li><a href="https://marketplace.zoom.us/">App Marketplace</a></li> <li><a href="https://developers.zoom.us/docs/api/">APIs</a></li> <li><a href="https://developers.zoom.us/docs/api/rest/webhook-reference/">Webhooks</a></li> <li><a href="https://www.zoom.com/en/zoom-apps/">Zoom Apps</a></li> <li><a href="https://developers.zoom.us/docs/">Developer Solutions</a></li> </ul> </div> <div class="col-4"> <div class="col-header"><a href="https://partners.zoom.us/">For partners<img src="/html/assets/link-arrow-blue.svg"></a></div> <ul> <li><a href="https://partner.zoom.us/solutions/">Partner Solutions</a></li> <li><a href="https://partner.zoom.us/partner-locator/">Find a Partner</a></li> <li><a href="https://partner.zoom.us/">Become a Partner</a></li> <li><a href="https://mypartnerportal.zoom.us/">Partner Portal</a></li> <li><a href="https://mypartnerportal.zoom.us/?sso=21&RelayState=/pages/38/home">Partner Learning Center</a></li> </ul> </div> </div> <div class="solutions-footer plans-pricing"> <a href="https://zoom.us/pricing"> Plans & Pricing <img class="post-link-arrow" src="/html/assets/link-arrow-white.svg"> </a> </div> </div> </div> </li> <li role="none" class="dropdown-li"> <a class="dropdown-link" href="javascript:void(0);" tabindex="0">Resources<span class="dropdown-caret"></span></a> <div role="menu" id="resources-dropdown" aria-label="" class="menu header-dropdown v2-dropdown"> <div class="v2-dropdown-visible"> <div class="v2-inner"> <div class="resources-links"> <div class="col-1"> <div class="col-header">Explore</div> <ul> <li><a href="https://www.zoom.com/en/blog/">Zoom Blog</a></li> <li><a href="https://www.zoom.com/en/resources/">Resource Library</a></li> <li><a href="https://ev.zoom.us/">Webinars & Events</a></li> <li><a href="https://www.zoom.com/en/customer-stories/all/">Customer Stories</a></li> <li><a href="https://explore.zoom.us/en/trust/">Zoom Trust Center</a></li> </ul> </div> <div class="col-2"> <div class="col-header">Connect & learn</div> <ul> <li><a href="/">Zoom Community</a></li> <li><a href="https://learning.zoom.us/learn">Learning Center</a></li> <li><a href="https://learn-zoom.us/show-me">How-to Videos</a></li> <li><a href="https://events.zoom.us/eo/AsGmtVcsNuaXLrlYNfkaKSphxX-acfgoGLA3gKJv74EKmPPf34Bc~AggLXsr32QYFjq8BlYLZ5I06Dg">Customer Success Hub</a></li> </ul> </div> <div class="col-3"> <div class="col-header">Hardware & services</div> <ul> <li><a href="https://explore.zoom.us/en/global-services/">Global services</a></li> <li><a href="https://www.zoom.com/en/hardware/">Hardware options</a></li> <li><a href="https://www.zoom.com/en/products/cmk/">Customer Managed Key</a></li> </ul> </div> <div class="col-4"> <div class="col-header">Support</div> <ul> <li><a href="https://support.zoom.com/hc/en/">Customer Support</a></li> <li><a href="https://explore.zoom.us/en/support-plans/">Premier Support</a></li> <li><a href="https://devsupport.zoom.us/hc/en-us">Developer Support</a></li> <li><a href="https://explore.zoom.us/en/support-plans/developer/">Premier Developer Support</a></li> </ul> </div> </div> <div class="resources-callouts"> <div> <img src="/html/assets/resources-zoom-download.svg"> <div class="callout-text"> <h5>Download the Zoom app</h5> <p>Keep your Zoom app up to date to access the latest features.</p> <a href="https://zoom.us/download" class="desktop-link">Download Center</a> <a href="https://zoom.us/download" class="mobile-link">Download the Zoom app</a> </div> </div> <div> <img src="/html/assets/resources-zoom-backgrounds.svg"> <div class="callout-text"> <h5>Zoom Virtual Backgrounds</h5> <p>Download hi-res images and animations to elevate your next Zoom meeting.</p> <a href="https://www.zoom.com/en/products/virtual-meetings/features/virtual-background-library/" class="desktop-link">Browse Backgrounds</a> <a href="https://www.zoom.com/en/products/virtual-meetings/features/virtual-background-library/" class="mobile-link">Zoom Virtual Backgrounds</a> </div> </div> </div> </div> </div> </div> </li> <li role="none"> <a href="https://zoom.us/pricing" tabindex="0">Plans & Pricing</a> </li> </ul> <ul role="menubar" id="join-host-bar" class=""> <li role="none" id="join-li" class="dropdown-li alt-dropdown-style"> <a role="menuitem" tabindex="0" href="javascript:void(0);" class="header-link dropdown-link">Join<span class="dropdown-caret"></span></a> <ul role="menu" id="join-dropdown" aria-label="" class="menu header-dropdown"> <li role="none"><a role="menuitem" href="https://zoom.us/join">Join by Meeting ID</a></li> <li role="none"><a role="menuitem" href="https://zoom.us/calendar/list">Public Event List</a></li> </ul> </li> <li role="none" id="host-li" class="dropdown-li alt-dropdown-style"> <a role="menuitem" tabindex="0" href="javascript:void(0);" class="header-link dropdown-link">Host<span class="dropdown-caret"></span></a> <ul role="menu" id="host-dropdown" aria-label="" class="menu header-dropdown"> <li role="none"><a role="menuitem" href="https://zoom.us/start/sharemeeting">Screen Share Only</a></li> <li role="none"><a role="menuitem" href="https://zoom.us/start/videomeeting">With Video On</a></li> <li role="none"><a role="menuitem" href="https://zoom.us/start/webmeeting">With Video Off</a></li> </ul> </li> <li role="none" class="dropdown-li alt-dropdown-style bottom-button nav navbar-nav" id="sign-in-li"> <a role="menuitem" tabindex="0" href="https://zoom.us/community/sso?referer=https%3A%2F%2Fcommunity.zoom.com%2Ft5%2FBilling-Account-Management%2Fbd-p%2Faccount-billing%2Fpage%2F365" class="header-link zoom-login-link">Sign In</a> </li> </ul> <input type="checkbox" tabindex="-1" id="main-nav-checkbox" autocomplete="off" class="nav-checkbox-dropdown support-checkbox visuallyHidden" data-open="main-menubar"> <label tabindex="0" for="main-nav-checkbox" id="main-nav-checkbox-label" class="hamburger-button"> <span class="bar bar1"></span> <span class="bar bar2"></span> <span class="bar bar3"></span> <span class="bar bar4"></span> </label> </div> </div> <div id="header-community"> <div class="header-container"> <input type="checkbox" tabindex="-1" id="community-nav-checkbox" class="nav-checkbox-dropdown community-checkbox visuallyHidden" data-open="header-community-ul"> <label tabindex="0" for="community-nav-checkbox" id="community-nav-checkbox-label">Community<span class="dropdown-caret"></span></label> <ul id="header-community-ul" class="menubar" role="menubar"> <!-- Product Forums --> <li role="none" id="products-li" class="dropdown-li"> <a role="menuitem" class="dropdown-link" tabindex="0" href="javascript:void(0);">Product Forums<span class="dropdown-caret"></span></a> <div id="product-community-dropdown" class="header-dropdown v2-dropdown" role="menu"> <div class="v2-subnav-visible"> <div class="v2-subnav-inner"> <div class="col-1 subnav-product-callout"> <div class="col-header"> <img class="ai-companion-logo" src="/html/assets/AICompanion-WithEmblem.svg"> </div> <div class="col-body"> <p>Empowering you to increase productivity, improve team effectiveness, and enhance skills.</p> <a href="/t5/Zoom-AI-Companion/bd-p/zoom-ai-companion">Zoom AI Companion</a> </div> </div> <div class="col-2 zm-workplace-section"> <div class="col-header"> <img alt="Zoom Workplace" class="workplace-logo" src="/html/assets/zm-workplace-logo.svg"> </div> <div class="col-body"> <ul> <li><a href="/t5/Meetings/bd-p/meetings">Meetings</a></li> <li><a href="/t5/Chat/bd-p/chat">Team Chat</a></li> <li><a href="/t5/Phone-System/bd-p/phone">Phone System</a></li> <li><a href="/t5/Mail-and-Calendar/bd-p/mail-calendar">Mail & Calendar</a></li> <li><a href="/t5/Scheduler/bd-p/scheduler">Scheduler</a></li> <li><a href="/t5/Zoom-Docs/bd-p/ZoomDocs">Docs</a></li> <li><a href="/t5/Whiteboard/bd-p/Whiteboard">Whiteboard</a></li> <li><a href="/t5/Zoom-Clips/bd-p/Clips">Clips</a></li> <li><a href="/t5/Zoom-Notes/bd-p/zoom-notes">Notes</a></li> <li><a href="/t5/Marketplace/bd-p/marketplace">Marketplace</a></li> <li><a href="/t5/Rooms-and-Workspaces/bd-p/rooms_workspace">Rooms and Workspaces</a></li> <li><a href="/t5/Workspace-Reservation/bd-p/workspace-reservation">Workspace Reservation</a></li> </ul> </div> </div> <div class="col-3 zm-business-services-section"> <div class="col-header"> <h2>Business Services</h2> </div> <div class="col-body"> <ul> <li><a href="/t5/Contact-Center/bd-p/contact_center">Contact Center</a></li> <li><a href="/t5/Virtual-Agent/bd-p/virtual-agent">Virtual Agent</a></li> <li><a href="/t5/Revenue-Accelerator/bd-p/revenue-accelerator">Revenue Accelerator</a></li> <li><a href="/t5/Events-and-Webinars/bd-p/Events_Webinars">Events and Webinars</a></li> </ul> </div> </div> </div> </div> <div class="v2-subnav-ctas"> <a href="/t5/Products/ct-p/your-community">All Products<img src="/html/assets/link-arrow-blue.svg"></a> </div> </div> </li> <!-- Community User Groups --> <li role="none" class="dropdown-li"> <a role="menuitem" class="dropdown-link" tabindex="0" href="javascript:void(0);">User Groups<span class="dropdown-caret"></span></a> <div id="community-user-groups-dropdown" class="header-dropdown v2-dropdown" role="menu"> <div class="v2-subnav-visible"> <div class="v2-subnav-inner"> <div class="col-1 subnav-product-callout"> <div class="col-header"> <img class="zoom-logo" src="/html/assets/blue-zoom-logo.svg" alt="Zoom Logo"> <h2>Community User Groups</h2> </div> <div class="col-body"> <p>User groups are unique spaces where community members can collaborate, network, and exchange knowledge on similar interests and expertise.</p> </div> </div> <div class="col-2"> <div class="col-header"> <h2>Programs</h2> </div> <div class="col-body"> <ul> <li><a href="/t5/Zoom-Community-Champions/gh-p/Champions">Community Champions</a></li> <li><a href="/t5/Zoom-Education-Ambassador/gh-p/EduAmbassadors">Zoom Education Ambassador Program</a></li> </ul> </div> </div> <div class="col-3"> <div class="col-header"> <h2>Location and Language</h2> </div> <div class="col-body"> <ul> <li><a href="/t5/India-User-Group/gh-p/india-user-group">India User Group</a></li> <li><a href="/t5/Japan-User-Group/gh-p/japan-user-group">Japan User Group</a></li> </ul> </div> </div> <div class="col-4"> <div class="col-header"> <h2>Industry</h2> </div> <div class="col-body"> <ul> <li><a href="/t5/Education-User-Group/gh-p/education-user-group">Education</a></li> <li><a href="/t5/Healthcare-User-Group/gh-p/healthcare-user-group">Healthcare</a></li> </ul> </div> </div> </div> </div> <div class="v2-subnav-ctas"> <a href="/t5/Community-User-Groups/ct-p/community-user-groups">View all user groups<img src="/html/assets/link-arrow-blue.svg"></a> </div> </div> </li> <!-- Community Help --> <li role="none" class="dropdown-li"> <a role="menuitem" class="dropdown-link" tabindex="0" href="javascript:void(0);">Help & Resources<span class="dropdown-caret"></span></a> <div id="community-help-dropdown" class="header-dropdown v2-dropdown" role="menu"> <div class="v2-subnav-visible"> <div class="v2-subnav-inner"> <div class="col-1 subnav-product-callout"> <div class="col-header"> <img class="zoom-logo" src="/html/assets/blue-zoom-logo.svg" alt="Zoom Logo"> <h2>Community Help</h2> </div> <div class="col-body"> <p>Help & Resources is your place to discover helpful Zoom support resources, browse Zoom Community how-to documentation, and stay updated on community announcements.</p> </div> </div> <div class="col-2"> <div class="col-header"> <h2>All Support</h2> </div> <div class="col-body"> <ul> <li><a href="https://support.zoom.com">Zoom Support</a></li> <li><a href="https://status.zoom.us">Zoom Status</a></li> <li><a href="https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0068808">Submit Feedback</a></li> <li role="none"><a role="menuitem" tabindex="0" href="/t5/Billing-Account-Management/bd-p/account-billing" class="ccp-navbar-link">Billing & Account Management</a></li> </ul> </div> </div> <div class="col-3"> <div class="col-header"> <h2>Community Resources</h2> </div> <div class="col-body"> <ul> <li role="none"><a role="menuitem" tabindex="0" href="/t5/Community-Center/bd-p/CommunityCenter" class="cc-navbar-link">Community Center</a></li> <li role="none"><a role="menuitem" tabindex="0" href="/t5/Happy-Rewards/bd-p/HappyRewards" class="hr-navbar-link">Happy Rewards</a></li> <li role="none"><a role="menuitem" tabindex="0" href="/t5/Social-Corner/bd-p/SocialCorner" class="sc-navbar-link">Social Corner</a></li> <li role="none"><a role="menuitem" tabindex="0" href="/t5/Community-Champion-Program/bd-p/Community-Champion-Program" class="ccp-navbar-link">Community Champion Program</a></li> <!-- Always-visible entries --> <li role="none"><a role="menuitem" tabindex="0" href="/t5/Customer-Success-Forum/bd-p/customer-success-forum" class="csf-navbar-link">Customer Success Forum</a></li> <li role="none"><a role="menuitem" tabindex="0" href="/t5/OnDemand-Learning/bd-p/OnDemandLearning" class="odl-navbar-link">OnDemand Learning</a></li> </ul> </div> </div> </div> </div> </div> </li> <!-- Community Events --> <li role="none" class="dropdown-li"> <a role="menuitem" class="dropdown-link" tabindex="0" href="javascript:void(0);">Events<span class="dropdown-caret"></span></a> <div id="community-events-dropdown" class="header-dropdown v2-dropdown" role="menu"> <div class="v2-subnav-visible"> <div class="v2-subnav-inner"> <div class="col-1 subnav-product-callout"> <div class="col-header"> <img class="zoom-logo" src="/html/assets/blue-zoom-logo.svg" alt="Zoom Logo"> <h2>Community Events</h2> </div> <div class="col-body"> <p>The Events page is your destination for upcoming webinars, platform training sessions, targeted user events, and more. Stay updated on opportunities to enhance your skills and connect with fellow Zoom users.</p> </div> </div> <div class="col-2"> <div class="col-header"> <h2>Community Events</h2> </div> <div class="col-body"> <ul> <li role="none"><a role="menuitem" tabindex="0" href="/t5/Zoomtopia/bd-p/Zoomtopia" class="zoomtopia-navbar-link">Zoomtopia</a></li> <li role="none"><a role="menuitem" tabindex="0" href="/t5/Work-Transformation-Summit/bd-p/Work-Transformation-Summit" class="wts-navbar-link">Work Transformation Summit</a></li> <li role="none"><a role="menuitem" tabindex="0" href="/t5/Customer-Success-Events/eb-p/customer-success-event" class="events-navbar-link">Customer Success Events</a></li> </ul> </div> </div> </div> </div> </div> </li> <!-- Feature Request Seperate Menu Item --> </ul> <div class="header-usernav-container"> <div class="header-notification"> </div> <div class="header-messages"> </div> </div> </div> </div> </div> </div> </div> </div> </div><div class="lia-quilt-row 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class="lia-breadcrumb-node crumb"> <a class="lia-link-navigation crumb-community lia-breadcrumb-community lia-breadcrumb-forum" href="/">Zoom</a> </li> <li aria-hidden="true" class="lia-breadcrumb-seperator crumb-community lia-breadcrumb-community lia-breadcrumb-forum"> <span> <span class="lia-img-icon-list-separator-breadcrumb lia-fa-icon lia-fa-list lia-fa-separator lia-fa-breadcrumb lia-fa" alt="" aria-label="" role="img"></span> </span> </li> <li class="lia-breadcrumb-node crumb"> <a href="https://community.zoom.com/t5/Community-Resources/ct-p/community_resources" class="lia-link-navigation crumb-category lia-breadcrumb-category lia-breadcrumb-forum">Community Resources</a> </li> <li aria-hidden="true" class="lia-breadcrumb-seperator crumb-community lia-breadcrumb-community lia-breadcrumb-forum"> <span> <span class="lia-img-icon-list-separator-breadcrumb lia-fa-icon lia-fa-list lia-fa-separator lia-fa-breadcrumb lia-fa" alt="" aria-label="" role="img"></span> </span> </li> <li class="lia-breadcrumb-node crumb final-crumb"> <span class="lia-link-navigation crumb-board lia-breadcrumb-board lia-breadcrumb-forum">Billing & Account Management</span> </li> </ul> </div> <div class="lia-menu-navigation-wrapper lia-js-hidden lia-menu-action lia-page-options lia-component-community-widget-page-options" id="actionMenuDropDown"> <div class="lia-menu-navigation"> <div class="dropdown-default-item"><a title="Show option menu" class="lia-js-menu-opener default-menu-option lia-js-click-menu lia-link-navigation" aria-expanded="false" role="button" aria-label="Options" id="dropDownLink" href="#">Options</a> <div class="dropdown-positioning"> <div class="dropdown-positioning-static"> <ul aria-label="Dropdown menu items" role="list" id="dropdownmenuitems" class="lia-menu-dropdown-items"> <li role="listitem"><span class="lia-link-navigation mark-new-link lia-link-disabled lia-component-forums-action-mark-new" aria-disabled="true" id="markNew">Mark all as New</span></li> <li 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id="linearView">Linear Format</span></li> <li aria-hidden="true"><span class="lia-separator lia-component-common-widget-link-separator"> <span class="lia-separator-post"></span> <span class="lia-separator-pre"></span> </span></li> <li role="listitem"><span class="lia-link-navigation sort-by-threaded-start-link lia-link-disabled lia-component-forums-action-thread-sort-by-thread-start" aria-disabled="true" id="sortByThreadStart">Sort by Topic Start Date</span></li> </ul> </div> </div> </div> </div> </div> <div class="announcement-wrapper"> <div class="lia-panel lia-panel-standard StringDisplayTaplet Chrome lia-component-common-widget-announcement"><div class="lia-decoration-border"><div class="lia-decoration-border-top"><div> </div></div><div class="lia-decoration-border-content"><div><div class="lia-panel-heading-bar-wrapper"><div class="lia-panel-heading-bar"><span aria-level="3" role="heading" class="lia-panel-heading-bar-title"></span></div></div><div class="lia-panel-content-wrapper"><div class="lia-panel-content"><div class="StringDisplayTaplet"> <div id="info" class="announcement-container"> <img src="//:0"> <div class="announcement-message"> <h5 class="announcement-title">Important updates from Zoom Support:</h5> <ul> <li style="padding-bottom:15px;"> <p style="display: block;">Starting <b>February 3, 2025</b>, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to <a href="https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0010208" target="_blank">use</a> SMS/MMS capabilities on their numbers.</p> </li> <li> <p style="display:block;">Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our <a href= "https://support.zoom.com/hc/en/contact?id=contact_us" target="_blank">Contact Support page</a> to see all your available support options. We’re here to help!</p> </li> </ul> </div> </div> </div></div></div></div></div><div class="lia-decoration-border-bottom"><div> </div></div></div></div> <script> (function() { const checkVisibility = () => { const banner = document.querySelector('.announcement-wrapper'); if (!banner) return; const path = window.location.pathname; const hideOnPages = [ '/td-p/', '/forums/postpage', '/occasions/createoccasionpage', '/eb-p/', '/idb-p/' ]; const shouldShow = !hideOnPages.some(page => path.includes(page)); if (shouldShow) { document.body.classList.add('show-announcement'); } }; document.addEventListener('DOMContentLoaded', checkVisibility); document.addEventListener('LithiumCommunityLoadComplete', checkVisibility); })(); </script> </div> </div> </div> </div><div class="lia-quilt-row lia-quilt-row-header-feedback"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-feedback"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single"> </div> </div> </div> </div> </div> </div> </div><div class="lia-quilt-row lia-quilt-row-main-top"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-main-top-content lia-mark-empty"> </div> </div><div class="lia-quilt-row lia-quilt-row-main-sub-top"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-main-sub-top-content lia-mark-empty"> </div> </div><div class="lia-quilt-row lia-quilt-row-main"> <div class="lia-quilt-column lia-quilt-column-06 lia-quilt-column-left lia-quilt-column-side-content"> <div class="lia-quilt-column-alley lia-quilt-column-alley-left"> <div class="lia-panel lia-panel-standard CustomContent Chrome lia-component-common-widget-custom-content"><div class="lia-decoration-border"><div class="lia-decoration-border-top"><div> </div></div><div class="lia-decoration-border-content"><div><div class="lia-panel-heading-bar-wrapper"><div class="lia-panel-heading-bar"><span aria-level="3" role="heading" class="lia-panel-heading-bar-title">Getting Started</span></div></div><div class="lia-panel-content-wrapper"><div class="lia-panel-content"><ul class="getting-started-cc"> <li><a href="https://community.zoom.com/t5/Community-Help-Center/Zoom-Community-Getting-Started-Guide/m-p/24">Getting Started Guide</a></li> <li><a href="https://community.zoom.com/t5/Community-Help-Center/Zoom-Community-Guidelines/m-p/25#M10">Community Terms and Guidelines</a></li> </ul></div></div></div></div><div class="lia-decoration-border-bottom"><div> </div></div></div></div> <div class="lia-panel lia-panel-standard LabelsTaplet Chrome lia-component-labels-widget-labels-list"><div class="lia-decoration-border"><div class="lia-decoration-border-top"><div> </div></div><div class="lia-decoration-border-content"><div><div class="lia-panel-heading-bar-wrapper"><div class="lia-panel-heading-bar"><span aria-level="3" role="heading" class="lia-panel-heading-bar-title">Topics</span></div></div><div class="lia-panel-content-wrapper"><div class="lia-panel-content"> <div id="labelsTaplet"> <div class="BlogLabelsTaplet"> <div class="LabelsList" id="list"> <ul role="list" id="list_0" class="lia-list-standard"> <li class="label even-row"> <a class="label-link lia-link-navigation" aria-label="Filter Topics with Label: Account Access" id="link_3" href="/t5/forums/filteredbylabelpage/board-id/account-billing/label-name/account%20access">Account Access<wbr /></a> <span class="label-count">552</span> </li> <li class="label odd-row"> <a class="label-link lia-link-navigation" aria-label="Filter Topics with Label: Address Books" id="link_4" href="/t5/forums/filteredbylabelpage/board-id/account-billing/label-name/address%20books">Address Books<wbr /></a> <span class="label-count">3</span> </li> <li class="label even-row"> <a class="label-link lia-link-navigation" aria-label="Filter Topics with Label: Admin" id="link_5" href="/t5/forums/filteredbylabelpage/board-id/account-billing/label-name/admin">Admin<wbr /></a> <span class="label-count">380</span> </li> <li class="label odd-row"> <a class="label-link lia-link-navigation" aria-label="Filter Topics with Label: Admin Settings" id="link_6" href="/t5/forums/filteredbylabelpage/board-id/account-billing/label-name/admin%20settings">Admin Settings<wbr /></a> <span class="label-count">1</span> </li> <li class="label even-row"> <a class="label-link lia-link-navigation" aria-label="Filter Topics with Label: Adoption & Onboarding" id="link_7" href="/t5/forums/filteredbylabelpage/board-id/account-billing/label-name/adoption%20%26%20onboarding">Adoption & Onboarding<wbr /></a> <span class="label-count">1</span> </li> <li class="label odd-row"> <a class="label-link lia-link-navigation" aria-label="Filter Topics with Label: Agent & Supervisor Experience" id="link_8" href="/t5/forums/filteredbylabelpage/board-id/account-billing/label-name/agent%20%26%20supervisor%20experience">Agent & Supervisor Experience<wbr /></a> <span class="label-count">14</span> </li> <li class="label even-row"> <a class="label-link lia-link-navigation" aria-label="Filter Topics with Label: Analytics and Reports" id="link_9" href="/t5/forums/filteredbylabelpage/board-id/account-billing/label-name/analytics%20and%20reports">Analytics and Reports<wbr /></a> <span class="label-count">11</span> </li> <li class="label odd-row"> <a class="label-link lia-link-navigation" aria-label="Filter Topics with Label: Best Practices" id="link_10" href="/t5/forums/filteredbylabelpage/board-id/account-billing/label-name/best%20practices">Best Practices<wbr /></a> <span class="label-count">5</span> </li> <li class="label even-row"> <a class="label-link lia-link-navigation" aria-label="Filter Topics with Label: Billing & Invoices" id="link_11" href="/t5/forums/filteredbylabelpage/board-id/account-billing/label-name/billing%20%26%20invoices">Billing & Invoices<wbr /></a> <span class="label-count">1,003</span> </li> <li class="label odd-row"> <a class="label-link lia-link-navigation" aria-label="Filter Topics with Label: Bots and apps" id="link_12" href="/t5/forums/filteredbylabelpage/board-id/account-billing/label-name/bots%20and%20apps">Bots and apps<wbr /></a> <span class="label-count">2</span> </li> <li class="label even-row"> <a class="label-link lia-link-navigation" aria-label="Filter Topics with Label: Channels" id="link_13" href="/t5/forums/filteredbylabelpage/board-id/account-billing/label-name/channels">Channels<wbr /></a> <span class="label-count">1</span> </li> <li class="label odd-row"> <a class="label-link lia-link-navigation" aria-label="Filter Topics with Label: Chat apps" id="link_14" href="/t5/forums/filteredbylabelpage/board-id/account-billing/label-name/chat%20apps">Chat apps<wbr /></a> <span class="label-count">4</span> </li> <li class="label even-row"> <a class="label-link lia-link-navigation" aria-label="Filter Topics with Label: Chat group and contacts settings" id="link_15" href="/t5/forums/filteredbylabelpage/board-id/account-billing/label-name/chat%20group%20and%20contacts%20settings">Chat group and contacts settings<wbr /></a> <span class="label-count">9</span> </li> <li class="label odd-row"> <a class="label-link lia-link-navigation" aria-label="Filter Topics with Label: Chat history" id="link_16" href="/t5/forums/filteredbylabelpage/board-id/account-billing/label-name/chat%20history">Chat history<wbr /></a> <span class="label-count">2</span> </li> <li class="label even-row"> <a class="label-link lia-link-navigation" aria-label="Filter Topics with Label: Chat notification settings" id="link_17" href="/t5/forums/filteredbylabelpage/board-id/account-billing/label-name/chat%20notification%20settings">Chat notification settings<wbr /></a> <span class="label-count">5</span> </li> <li class="label odd-row"> <a class="label-link lia-link-navigation" aria-label="Filter Topics with Label: Chat user settings" id="link_18" href="/t5/forums/filteredbylabelpage/board-id/account-billing/label-name/chat%20user%20settings">Chat user settings<wbr /></a> <span class="label-count">5</span> </li> <li class="label even-row"> <a class="label-link lia-link-navigation" aria-label="Filter Topics with Label: Chatbot" id="link_19" href="/t5/forums/filteredbylabelpage/board-id/account-billing/label-name/chatbot">Chatbot<wbr /></a> <span class="label-count">3</span> </li> <li class="label odd-row"> <a class="label-link lia-link-navigation" aria-label="Filter Topics with Label: Customer Reviews & Awards Program" id="link_20" href="/t5/forums/filteredbylabelpage/board-id/account-billing/label-name/customer%20reviews%20%26%20awards%20program">Customer Reviews & Awards Program<wbr /></a> <span class="label-count">2</span> </li> <li class="label 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lia-link-navigation" aria-label="Filter Topics with Label: Education" id="link_24" href="/t5/forums/filteredbylabelpage/board-id/account-billing/label-name/education">Education<wbr /></a> <span class="label-count">3</span> </li> <li class="label even-row"> <a class="label-link lia-link-navigation" aria-label="Filter Topics with Label: Email" id="link_25" href="/t5/forums/filteredbylabelpage/board-id/account-billing/label-name/email">Email<wbr /></a> <span class="label-count">2</span> </li> <li class="label odd-row"> <a class="label-link lia-link-navigation" aria-label="Filter Topics with Label: Financial Services" id="link_26" href="/t5/forums/filteredbylabelpage/board-id/account-billing/label-name/financial%20services">Financial Services<wbr /></a> <span class="label-count">4</span> </li> <li class="label even-row"> <a class="label-link lia-link-navigation" aria-label="Filter Topics with Label: Flow Editor" id="link_27" href="/t5/forums/filteredbylabelpage/board-id/account-billing/label-name/flow%20editor">Flow Editor<wbr /></a> <span class="label-count">1</span> </li> <li class="label odd-row"> <a class="label-link lia-link-navigation" aria-label="Filter Topics with Label: Managing Saved Whiteboards" id="link_28" href="/t5/forums/filteredbylabelpage/board-id/account-billing/label-name/managing%20saved%20whiteboards">Managing Saved Whiteboards<wbr /></a> <span class="label-count">1</span> </li> <li class="label even-row"> <a class="label-link lia-link-navigation" aria-label="Filter Topics with Label: Meeting Features" id="link_29" href="/t5/forums/filteredbylabelpage/board-id/account-billing/label-name/meeting%20features">Meeting Features<wbr /></a> <span class="label-count">5</span> </li> <li class="label odd-row"> <a class="label-link lia-link-navigation" aria-label="Filter Topics with Label: Meeting Summary" id="link_30" href="/t5/forums/filteredbylabelpage/board-id/account-billing/label-name/meeting%20summary">Meeting Summary<wbr /></a> <span class="label-count">1</span> </li> <li class="label even-row"> <a class="label-link lia-link-navigation" aria-label="Filter Topics with Label: Messaging features" id="link_31" href="/t5/forums/filteredbylabelpage/board-id/account-billing/label-name/messaging%20features">Messaging features<wbr /></a> <span class="label-count">4</span> </li> <li class="label odd-row"> <a class="label-link lia-link-navigation" aria-label="Filter Topics with Label: Other" id="link_32" href="/t5/forums/filteredbylabelpage/board-id/account-billing/label-name/other">Other<wbr /></a> <span class="label-count">601</span> </li> <li class="label even-row"> <a class="label-link lia-link-navigation" aria-label="Filter Topics with Label: Payment Methods" id="link_33" href="/t5/forums/filteredbylabelpage/board-id/account-billing/label-name/payment%20methods">Payment Methods<wbr /></a> <span class="label-count">275</span> </li> <li class="label odd-row"> <a class="label-link lia-link-navigation" aria-label="Filter Topics with Label: Personal Zoom Rooms" id="link_34" href="/t5/forums/filteredbylabelpage/board-id/account-billing/label-name/personal%20zoom%20rooms">Personal Zoom Rooms<wbr /></a> <span class="label-count">1</span> </li> <li class="label even-row"> <a class="label-link lia-link-navigation" aria-label="Filter Topics with Label: Recordings" id="link_35" href="/t5/forums/filteredbylabelpage/board-id/account-billing/label-name/recordings">Recordings<wbr /></a> <span class="label-count">1</span> </li> <li class="label odd-row"> <a class="label-link lia-link-navigation" aria-label="Filter Topics with Label: Room Systems" id="link_36" href="/t5/forums/filteredbylabelpage/board-id/account-billing/label-name/room%20systems">Room Systems<wbr /></a> <span class="label-count">1</span> </li> <li class="label even-row"> <a class="label-link lia-link-navigation" aria-label="Filter Topics with Label: Screen sharing" id="link_37" href="/t5/forums/filteredbylabelpage/board-id/account-billing/label-name/screen%20sharing">Screen sharing<wbr /></a> <span class="label-count">1</span> </li> <li class="label odd-row"> <a class="label-link lia-link-navigation" aria-label="Filter Topics with Label: Settings & Configuration" id="link_38" href="/t5/forums/filteredbylabelpage/board-id/account-billing/label-name/settings%20%26%20configuration">Settings & Configuration<wbr /></a> <span class="label-count">8</span> </li> <li class="label even-row"> <a class="label-link lia-link-navigation" aria-label="Filter Topics with Label: Setup and Configuration" id="link_39" href="/t5/forums/filteredbylabelpage/board-id/account-billing/label-name/setup%20and%20configuration">Setup and Configuration<wbr /></a> <span class="label-count">4</span> </li> <li class="label odd-row"> <a class="label-link lia-link-navigation" aria-label="Filter Topics with Label: Sharing" id="link_40" href="/t5/forums/filteredbylabelpage/board-id/account-billing/label-name/sharing">Sharing<wbr /></a> <span class="label-count">1</span> </li> <li class="label even-row"> <a class="label-link lia-link-navigation" aria-label="Filter Topics with Label: Subscriptions" id="link_41" href="/t5/forums/filteredbylabelpage/board-id/account-billing/label-name/subscriptions">Subscriptions<wbr /></a> <span class="label-count">633</span> </li> <li class="label odd-row"> <a class="label-link lia-link-navigation" aria-label="Filter Topics with Label: Team Chat Compose" id="link_42" href="/t5/forums/filteredbylabelpage/board-id/account-billing/label-name/team%20chat%20compose">Team Chat Compose<wbr /></a> <span class="label-count">2</span> </li> <li class="label even-row"> <a class="label-link lia-link-navigation" aria-label="Filter Topics with Label: Thread Summary" id="link_43" href="/t5/forums/filteredbylabelpage/board-id/account-billing/label-name/thread%20summary">Thread Summary<wbr /></a> <span class="label-count">1</span> </li> <li class="label odd-row"> <a class="label-link lia-link-navigation" aria-label="Filter Topics with Label: Tips & Tricks" id="link_44" href="/t5/forums/filteredbylabelpage/board-id/account-billing/label-name/tips%20%26%20tricks">Tips & Tricks<wbr /></a> <span class="label-count">1</span> </li> <li class="label even-row"> <a class="label-link lia-link-navigation" aria-label="Filter Topics with Label: Upgrade Account" id="link_45" href="/t5/forums/filteredbylabelpage/board-id/account-billing/label-name/upgrade%20account">Upgrade Account<wbr /></a> <span class="label-count">341</span> </li> <li class="label odd-row"> <a class="label-link lia-link-navigation" aria-label="Filter Topics with Label: User & Role Administration" id="link_46" href="/t5/forums/filteredbylabelpage/board-id/account-billing/label-name/user%20%26%20role%20administration">User & Role Administration<wbr /></a> <span class="label-count">56</span> </li> <li class="label even-row"> <a class="label-link lia-link-navigation" aria-label="Filter Topics with Label: Webinar settings" id="link_47" href="/t5/forums/filteredbylabelpage/board-id/account-billing/label-name/webinar%20settings">Webinar settings<wbr /></a> <span class="label-count">1</span> </li> <li class="label odd-row"> <a class="label-link lia-link-navigation" aria-label="Filter Topics with Label: Zoom Apps" id="link_48" href="/t5/forums/filteredbylabelpage/board-id/account-billing/label-name/zoom%20apps">Zoom Apps<wbr /></a> <span class="label-count">1</span> </li> <li class="label even-row"> <a class="label-link lia-link-navigation" aria-label="Filter Topics with Label: Zoom Virtual Agent" id="link_49" href="/t5/forums/filteredbylabelpage/board-id/account-billing/label-name/zoom%20virtual%20agent">Zoom Virtual Agent<wbr /></a> <span class="label-count">27</span> </li> </ul> </div> </div> </div> </div></div></div></div><div class="lia-decoration-border-bottom"><div> </div></div></div></div> <div class="lia-panel lia-panel-standard AcceptedSolutionsLeaderboardTaplet Chrome lia-component-solutions-widget-accepted-solutions-leaderboard-taplet"><div class="lia-decoration-border"><div class="lia-decoration-border-top"><div> </div></div><div class="lia-decoration-border-content"><div><div class="lia-panel-heading-bar-wrapper"><div class="lia-panel-heading-bar"><span aria-level="3" role="heading" class="lia-panel-heading-bar-title">Weekly Leaderboard</span></div></div><div class="lia-panel-content-wrapper"><div class="lia-panel-content"> <div class="UserList lia-component-users-widget-user-list"> <span id="user-listuserList"> </span> <div class="t-data-grid" id="grid"> <table role="presentation" class="lia-list-slim"> <thead class="lia-table-head" id="columns"><tr><th scope="col" class="userAvatarNameColumn lia-data-cell-primary lia-data-cell-text t-first"> <span class="lia-view-filter lia-link-disabled" aria-disabled="true" id="link_50">User</span> </th><th scope="col" class="acceptedSolutionsCountColumn lia-data-cell-tertiary lia-data-cell-integer t-last"> Count </th></tr></thead> <tbody> <tr class="lia-list-row lia-row-odd t-first"><td class="userAvatarNameColumn lia-data-cell-primary lia-data-cell-text"> <div class="UserProfileSummary lia-user-item lia-js-data-userId-282 lia-user-info-group"> <div class="lia-message-author-avatar-username"> <a class="UserAvatarName lia-link-navigation" id="link_51" href="/t5/user/viewprofilepage/user-id/282"> <div class="UserAvatar lia-user-avatar lia-component-common-widget-user-avatar"> <img class="lia-user-avatar-message" title="S_K" alt="S_K" id="imagedisplay" src="/t5/image/serverpage/avatar-name/Zoom_MetalsAlone_1/avatar-theme/candy/avatar-collection/Community_Champion__Community_Champion/avatar-display-size/message/version/2?xdesc=1.0"/> </div> <div class="lia-user-attributes"> <div class="lia-user-name"> <span class="UserName lia-user-name lia-user-rank-Community-Champion---Employee"> <img class="lia-user-rank-icon lia-user-rank-icon-left" title="Community Champion | Employee" alt="Community Champion | Employee" id="display_1" src="/html/@306E1E6D9AAB719245C3C48175A0BEB1/rank_icons/champion-employee.png"/> <span class="">S_K</span> </span> </div> </div> </a> </div> <div class="lia-user-attributes"> </div> </div> </td><td class="acceptedSolutionsCountColumn lia-data-cell-tertiary lia-data-cell-integer" aria-label="Number of accepted solutions: 2"> 2 </td></tr><tr class="lia-list-row lia-row-even t-last"><td class="userAvatarNameColumn lia-data-cell-primary lia-data-cell-text"> <div class="UserProfileSummary lia-user-item lia-js-data-userId-789360 lia-user-info-group"> <div class="lia-message-author-avatar-username"> <a class="UserAvatarName lia-link-navigation" id="link_52" href="/t5/user/viewprofilepage/user-id/789360"> <div class="UserAvatar lia-user-avatar lia-component-common-widget-user-avatar"> <img class="lia-user-avatar-message" title="ZoomieLo" alt="ZoomieLo" id="imagedisplay_0" src="https://community-staging.gss.corp.zoom.com/html/assets/Avatar-Default2.png"/> </div> <div class="lia-user-attributes"> <div class="lia-user-name"> <span class="UserName lia-user-name lia-user-rank-Zoom-Employee"> <img class="lia-user-rank-icon lia-user-rank-icon-left" title="Zoom Employee" alt="Zoom Employee" id="display_2" src="/html/@73E19B4FC2C1A33F6139BCF5AE79FDF7/rank_icons/employee.png"/> <span class="">ZoomieLo</span> </span> </div> </div> </a> </div> <div class="lia-user-attributes"> </div> </div> </td><td class="acceptedSolutionsCountColumn lia-data-cell-tertiary lia-data-cell-integer" aria-label="Number of accepted solutions: 1"> 1 </td></tr> </tbody> </table> </div> </div> <div class="lia-view-all"><a class="lia-link-navigation" id="link_53" href="/t5/solutions/acceptedsolutionsleaderboardpage/node-display-id/board%3Aaccount-billing/timerange/one_week">View all</a></div> </div></div></div></div><div class="lia-decoration-border-bottom"><div> </div></div></div></div> </div> </div><div class="lia-quilt-column lia-quilt-column-18 lia-quilt-column-right lia-quilt-column-main-content"> <div class="lia-quilt-column-alley lia-quilt-column-alley-right"> <div class="lia-panel lia-panel-standard CustomContent Chrome lia-component-common-widget-custom-content"><div class="lia-decoration-border"><div class="lia-decoration-border-top"><div> </div></div><div class="lia-decoration-border-content"><div><div class="lia-panel-heading-bar-wrapper"><div class="lia-panel-heading-bar"><span aria-level="3" role="heading" class="lia-panel-heading-bar-title"></span></div></div><div class="lia-panel-content-wrapper"><div class="lia-panel-content"><div class="billing-account-add-support"> <h4>Billing & Account Management Support</h4> <div class="billing-account-row"> <div class="billing-support-col"> <p>Billing Support Knowledge Base Articles</p> <ul class="billing-account-list"> <li> <a class="subscriptions-link" href="https://support.zoom.com/hc?id=zm_kb&sysparm_article=KB0066687">Canceling your subscription</a> </li> <li> <a class="payments-link" href="https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0058099">Viewing your account and subscription details</a> </li> <li> <a class="billing-link" href="https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064306">Viewing your Zoom invoice history</a> </li> </ul> </div> <div class="account-mgmt-col"> <p>Account Support Knowledge Base Articles</p> <ul class="billing-account-list"> <li> <a class="profile-link" href="https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060639">Customizing your profile</a> </li> <li> <a class="account-link" href="https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062436">Resetting your forgotten password</a> </li> <li> <a class="emails-link" href="https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065255">Troubleshooting sign-in issues</a> </li> </ul> </div> </div> <div class="additional-support-cta"> <p class="additional-support-header">Still looking for support?</p> <ul class="billing-account-list"> <li>Get started with the <a href="https://support.zoom.com/hc/en/getting-started-with-billing?id=zoom_billing_guide&utm_source=community&utm_medium=text_keys&utm_campaign=getting_started_billing_account">basics of billing and account management</a> </li> <li>Or, <a href="/t5/forums/postpage/board-id/account-billing">start a new community discussion</a></li> </ul> </div> </div></div></div></div></div><div class="lia-decoration-border-bottom"><div> </div></div></div></div> <section id="custom-pinned-trending-topic"> <header> <h2>Pinned Posts</h2> </header> <div class="custom-pinned-trending-topic"> <section class="custom-message-tile-wrapper"> <article class="custom-message-tile custom-thread-unread"> <div class="custom-message-tile-description"> <h3> <a href="/t5/Billing-Account-Management/Explore-the-best-solutions-for-Billing-and-Account-Management/td-p/222709" title="Explore the best solutions for Billing and Account Management!">Explore the best solutions for Billing and Account Management!</a> </h3> <p> <section class="less-content"> 1. Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! Paid for Pro Account Still Showing Basic Are you still having this problem? Please c... <b class="show-more">Show more</b> </section> <section class="more-content"> <P><FONT color="#008000"><STRONG>1. Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses!</STRONG></FONT></P> <UL> <LI> <P><A href="https://community.zoom.com/t5/Billing-Account-Management/Paid-for-Pro-account-still-showing-Basic/m-p/93067" target="_blank">Paid for Pro Account Still Showing Basic</A></P> </LI> </UL> <DIV data-block-type="BLOCK_TYPE_PARAGRAPH"> <P><SPAN>Are you still having this problem? Please check out the following article from our Zoom Support site: </SPAN><A href="https://support.zoom.us/hc/en-us/articles/115004976063-Assigning-Zoom-licenses" target="_blank" rel="noopener noreferrer nofollow">Assigning Zoom Licenses</A></P> </DIV> <DIV data-block-type="BLOCK_TYPE_PARAGRAPH"> <P><BR /><FONT color="#008000"><STRONG>2. Need to change the email address associated with your account?</STRONG></FONT></P> </DIV> <UL> <LI> <P><A href="https://community.zoom.com/t5/Billing-Account-Management/Zoom-won-t-let-me-change-email-address/m-p/179673#M10007" target="_blank">Change Email Address</A></P> </LI> </UL> <DIV data-block-type="BLOCK_TYPE_PARAGRAPH"> <P><SPAN>Still need help? There’s a lot of helpful information found in the following article on our Zoom Support site: </SPAN><A href="https://support.zoom.us/hc/en-us/articles/201362563-Changing-the-email-associated-with-your-account" target="_blank" rel="noopener noreferrer nofollow">Changing The Email Address Associated With Your Account</A></P> </DIV> <P> </P> <P><FONT color="#008000"><STRONG>3. Not receiving activation messages?</STRONG></FONT></P> <UL> <LI> <P><A href="https://community.zoom.com/t5/Billing-Account-Management/Not-receiving-emails-with-confirmation-code/td-p/202686#M11133" target="_blank">Not Receiving Emails With Confirmation Code</A></P> </LI> <LI> <P><A href="https://community.zoom.com/t5/Billing-Account-Management/Not-Receiving-Activation-Emails/td-p/39647" target="_blank">Not Receiving Activation Emails</A></P> </LI> </UL> <DIV data-block-type="BLOCK_TYPE_PARAGRAPH"> <P><SPAN>For more information, please review: </SPAN><A href="https://support.zoom.us/hc/en-us/articles/360032808951-Not-receiving-emails-from-Zoom" target="_blank" rel="noopener noreferrer nofollow">Not Receiving Emails From Zoom</A></P> </DIV> <P> </P> <P><FONT color="#008000"><SPAN><STRONG>4. Have questions about purchasing or renewing your Zoom subscription?</STRONG></SPAN></FONT></P> <UL> <LI> <P><A href="https://community.zoom.com/t5/Billing-Account-Management/Account-renewal/m-p/108298/thread-id/80#M81" target="_blank">Account Renewal</A></P> </LI> <LI> <P><A href="https://community.zoom.com/t5/Billing-Account-Management/Zoom-Pro-Subscription-Renewal/td-p/34565" target="_blank">Zoom Pro Subscription Renewal</A></P> </LI> </UL> <DIV data-block-type="BLOCK_TYPE_PARAGRAPH"> <P><SPAN>Still have questions? Check out the following article: </SPAN><A href="https://support.zoom.us/hc/en-us/articles/207597883-Upgrading-your-account-and-add-ons" target="_blank" rel="noopener noreferrer nofollow">Upgrading Your Account And Add-Ons</A></P> </DIV> <P> </P> <P><FONT color="#008000"><STRONG>5. How to transfer a Zoom license?</STRONG></FONT></P> <UL> <LI> <P><A href="https://community.zoom.com/t5/Billing-Account-Management/How-to-transfer-a-zoom-license-to-another-person/m-p/169850#M9261" target="_blank">Transfer a Zoom License</A></P> </LI> </UL> <DIV data-block-type="BLOCK_TYPE_PARAGRAPH"> <P><SPAN>Still having trouble? The following article may be helpful: </SPAN><A href="https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064127#:~:text=transfer%20owner%20permissions-,Sign%20in%20to%20the%20Zoom%20web%20portal.,or%20account%20executive%20for%20assistance." target="_blank" rel="noopener noreferrer nofollow">Changing the Account Owner</A></P> </DIV> <P> </P> <P><FONT color="#008000"><STRONG>6. Can't sign in? Unable to access account? </STRONG></FONT></P> <UL> <LI> <P><A href="https://community.zoom.com/t5/Billing-Account-Management/Login-not-possible-from-second-laptop/m-p/176302#M9812" target="_blank">Login Not Possible</A></P> </LI> </UL> <DIV data-block-type="BLOCK_TYPE_PARAGRAPH"> <P><SPAN>Still can't sign in? Please review the following resource: </SPAN><A href="https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065255" target="_blank" rel="noopener noreferrer nofollow">Troubleshooting Sign-in Issues</A></P> </DIV> <P> </P> <P><FONT color="#008000"><STRONG>7. How to change the payment method?</STRONG></FONT></P> <UL> <LI> <P><A href="https://community.zoom.com/t5/Billing-Account-Management/Update-Payment-Information/m-p/204315#M11202" target="_blank">Update Payment Information</A></P> </LI> </UL> <DIV data-block-type="BLOCK_TYPE_PARAGRAPH"> <P><SPAN>For more information, check out the following article: </SPAN><A href="https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061567" target="_blank" rel="noopener noreferrer nofollow">Changing your Zoom Payment Method</A></P> </DIV> <P> </P> <P><FONT color="#008000"><STRONG>8. Have questions about your invoice?</STRONG></FONT></P> <UL> <LI> <P><A href="https://community.zoom.com/t5/Billing-Account-Management/Request-to-clarify-the-invoice/td-p/138381#M6731" target="_blank">Request to Clarify Invoice</A></P> </LI> </UL> <DIV data-block-type="BLOCK_TYPE_PARAGRAPH"> <P><SPAN>Still have questions? Review the following article for more information: </SPAN><A href="https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0063038" target="_blank" rel="noopener noreferrer nofollow">Viewing your Zoom Invoice History and Invoice Details</A></P> </DIV> <DIV data-block-type="BLOCK_TYPE_PARAGRAPH"> </DIV> <br> <b class="show-less">Show less</b> <br> <br> </section> </p> </div> <aside> <div class="recent-activity-footer"> <div class="recent-activity-footer-desktop"> <div class="custom-tile-category"> <strong> <span>Posted in </span> <a href="/t5/Billing-Account-Management/bd-p/account-billing">Billing & Account Management</a> </strong> </div> <div class="custom-user-statistics"> <!-- Added by iTalent as part of https://italent.atlassian.net/browse/ZOOM-6 --> <!-- Start: to verify whether user has Kudoed it or not --> <ul class="custom-tile-statistics for-recent-activity"> <li 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href="https://zoom.us/community/sso?referer=https%3A%2F%2Fcommunity.zoom.com%2Ft5%2FBilling-Account-Management%2FExplore-the-best-solutions-for-Billing-and-Account-Management%2Ftd-p%2F222709" class="header-link zoom-login-link">Sign In</a> </p> </div> </li> </ul> </div> <div class="custom-tile-date"> <time>2025-02-13</time> </div> </div> </div> </div> </aside> <footer> <div class="custom-tile-author-info"> <div class="custom-avtar-container"> <a class="UserAvatar lia-link-navigation" href="/t5/user/viewprofilepage/user-id/5" title="View profile"> <img class="lia-user-avatar-message" alt="Bri" src="https://community.zoom.com/t5/image/serverpage/image-id/22896i0FB43AF72686946C/image-dimensions/150x150/image-coordinates/0%2C0%2C150%2C150?v=v2" /> </a> </div> <div class="custom-username-container"> <strong> <span>By </span> <a class="lia-link-navigation lia-page-link lia-user-name-link" target="_self" href="/t5/user/viewprofilepage/user-id/5" rel="author" title="View profile"> <span class="custom-username " style="color:#5022BF">Bri</span> </a> </strong> <div class="custom-rank"> <small>•</small> <em>Community Moderator | Employee</em> </div> </div> </div> <p class='custom-pinned-text'> <img src="/html/assets/icon_pin.svg" alt=""> THIS THREAD IS PINNED </p> </footer> </article> </section> </div> </section> <div class="custom-message-list "> <section> <header> <h2>Recent Activity</h2> </header> <div class="links-wrapper"> <div class="tab-links-wrapper"> <span class="tablinks active" data-value="recent">Latest Posts</span> <span class="tablinks " data-value="views">Trending Posts</span> <span class="tablinks " data-value="solved">Solved</span> <span class="tablinks " data-value="unanswered">Unanswered</span> </div> <div> <div class="custom-start-conversation-button"> <a class="lia-button lia-button-primary" href="https://zoom.us/community/sso?referer=https%3A%2F%2Fcommunity.zoom.com%2Ft5%2FBilling-Account-Management%2Fbd-p%2Faccount-billing%2Fpage%2F365">Start a Discussion</a> </div> </div> <div class="community-activity-sorted-by-wrapper"> <select id="community-activity-sorted-by"> <option value="recent" selected>Latest Posts</option> <option value="views" >Trending Posts</option> <option value="solved" >Solved</option> <option value="unanswered" >Unanswered</option> </select> </div> </div> <section id="custom-loader-messages"> <div class="errors"></div> <section class="custom-message-tile-wrapper"> <article class="custom-message-tile custom-thread-unread"> <div class="custom-message-tile-description"> <h3> <a href="/t5/Billing-Account-Management/Can-t-Purchase-Webinar-Add-On/td-p/20125" title="Can't Purchase Webinar Add-On">Can't Purchase Webinar Add-On</a> </h3> <p> <section class="less-content"> Is anyone having this problem? On multiple computers and multiple browsers, every time I try to purchase the Webinar upgrade, I get this: Cannot invoke "com.zuora.api.axis2.ZuoraServiceStub$PaymentMethod.getMandateID()" because "dfPaymentMethod" is n... <b class="show-more">Show more</b> </section> <section class="more-content"> <P>Is anyone having this problem? On multiple computers and multiple browsers, every time I try to purchase the Webinar upgrade, I get this:</P> <P> </P> <P class=""><SPAN class="">Cannot invoke "com.zuora.api.axis2.ZuoraServiceStub$PaymentMethod.getMandateID()" because "dfPaymentMethod" is null (-1)</SPAN></P> <P class=""> </P> <P class=""><SPAN class="">It's been a few days of this and I really need to get Webinar to set up a meeting for a client. Ideas?</SPAN></P> <br> <b class="show-less">Show less</b> <br> <br> </section> </p> </div> <aside> <div class="recent-activity-footer"> <div class="recent-activity-footer-desktop"> <div class="custom-tile-category"> <strong> <span>Posted in </span> <a href="/t5/Billing-Account-Management/bd-p/account-billing">Billing & Account Management</a> </strong> </div> <div class="custom-user-statistics"> <!-- Added by iTalent as part of https://italent.atlassian.net/browse/ZOOM-6 --> <!-- Start: to verify whether user has Kudoed it or not --> <ul class="custom-tile-statistics for-recent-activity"> <li view-href="/t5/Billing-Account-Management/Can-t-Purchase-Webinar-Add-On/td-p/20125" class="custom-tile-views"> <b>1.3K</b> Views </li> <li view-href="/t5/Billing-Account-Management/Can-t-Purchase-Webinar-Add-On/td-p/20125" class="custom-tile-replies-anonymous-disabled"> <b>1</b> replies <div class="custom-anonymous-replies-tooltip"> <h5>You are not logged in</h5> <p>Please log in to like or reply</p> <p class='custom-tooltip-signin'> <a role="menuitem" tabindex="0" href="https://zoom.us/community/sso?referer=https%3A%2F%2Fcommunity.zoom.com%2Ft5%2FBilling-Account-Management%2FCan-t-Purchase-Webinar-Add-On%2Ftd-p%2F20125" class="header-link zoom-login-link">Sign In</a> </p> </div> </li> <!-- <li class="custom-tile-kudos"> <b>0</b> likes </li> --> <li msg-id="20125" class="custom-tile-kudos-anonymous-disabled"> <b>0</b> likes <div class="custom-anonymous-kudos-tooltip"> <h5>You are not logged in</h5> <p>Please log in to like or reply</p> <p class='custom-tooltip-signin'> <a role="menuitem" tabindex="0" href="https://zoom.us/community/sso?referer=https%3A%2F%2Fcommunity.zoom.com%2Ft5%2FBilling-Account-Management%2FCan-t-Purchase-Webinar-Add-On%2Ftd-p%2F20125" class="header-link zoom-login-link">Sign In</a> </p> </div> </li> <!-- End of https://italent.atlassian.net/browse/ZOOM-4 --> </ul> </div> <div class="custom-tile-date"> <time>2021-10-23</time> </div> </div> <div class="recent-activity-footer-mobile"> <div class="custom-tile-category"> <strong> <span>Posted in </span> <a href="/t5/Billing-Account-Management/bd-p/account-billing">Billing & Account Management</a> </strong> </div> <div class="statistics-date-wrapper"> <div class="custom-user-statistics"> <ul class="custom-tile-statistics for-recent-activity"> <li view-href="/t5/Billing-Account-Management/Can-t-Purchase-Webinar-Add-On/td-p/20125" class="custom-tile-views"> <b>1.3K</b> Views </li> <li view-href="/t5/Billing-Account-Management/Can-t-Purchase-Webinar-Add-On/td-p/20125" class="custom-tile-replies-anonymous-disabled"> <b>1</b> replies <div class="custom-anonymous-replies-tooltip"> <h5>You are not logged in</h5> <p>Please log in to like or reply</p> <p class='custom-tooltip-signin'> <a role="menuitem" tabindex="0" href="https://zoom.us/community/sso?referer=https%3A%2F%2Fcommunity.zoom.com%2Ft5%2FBilling-Account-Management%2FCan-t-Purchase-Webinar-Add-On%2Ftd-p%2F20125" class="header-link zoom-login-link">Sign In</a> </p> </div> </li> <li msg-id="20125" class="custom-tile-kudos-anonymous-disabled"> <b>0</b> likes <div class="custom-anonymous-kudos-tooltip"> <h5>You are not logged in</h5> <p>Please log in to like or reply</p> <p class='custom-tooltip-signin'> <a role="menuitem" tabindex="0" href="https://zoom.us/community/sso?referer=https%3A%2F%2Fcommunity.zoom.com%2Ft5%2FBilling-Account-Management%2FCan-t-Purchase-Webinar-Add-On%2Ftd-p%2F20125" class="header-link zoom-login-link">Sign In</a> </p> </div> </li> </ul> </div> <div class="custom-tile-date"> <time>2021-10-23</time> </div> </div> </div> </div> </aside> <footer> <div class="custom-tile-author-info"> <div class="custom-avtar-container"> <a class="UserAvatar lia-link-navigation" href="/t5/user/viewprofilepage/user-id/135158" title="View profile"> <img class="lia-user-avatar-message" alt="pancakeboy" src="https://community-staging.gss.corp.zoom.com/html/assets/Avatar-Default2.png" /> </a> </div> <div class="custom-username-container"> <strong> <span>By </span> <a class="lia-link-navigation lia-page-link lia-user-name-link" target="_self" href="/t5/user/viewprofilepage/user-id/135158" rel="author" title="View profile"> <span class="custom-username " >pancakeboy</span> </a> </strong> <div class="custom-rank"> <small>•</small> <em>Newcomer</em> </div> </div> </div> <div> </div> </footer> </article> <div class="custom-latest-reply-date"> <img src="/html/assets/latest-reply-arrow.svg" alt="reply-icon"/> <strong> <span>Latest Reply - </span> <a href="/t5/Billing-Account-Management/Can-t-Purchase-Webinar-Add-On/m-p/20166#M470"> <time>2021-10-23</time> </a> </strong> </div> </section> <section class="custom-message-tile-wrapper"> <article class="custom-message-tile custom-thread-unread"> <div class="custom-message-tile-description"> <h3> <a href="/t5/Billing-Account-Management/Two-businesses-Two-Separate-Accounts/td-p/15858" title="Two businesses = Two Separate Accounts?">Two businesses = Two Separate Accounts?</a> </h3> <p> <section class="less-content"> Greetings! I have two separate businesses. I currently have only one Zoom Account (free option). I am finding that it is important to have one account for each business because when I invite people for meetings the invites come from the one gmail acc... <b class="show-more">Show more</b> </section> <section class="more-content"> <P>Greetings! I have two separate businesses. I currently have only one Zoom Account (free option). I am finding that it is important to have one account for each business because when I invite people for meetings the invites come from the one gmail account only and it is confusing to the ones that are meeting with me for the OTHER business. </P> <P> </P> <P>Can I just totally cancel my one Zoom account and start over, using two separate gmail accounts for two separate Zoom accounts?</P> <P> </P> <P>Or, can I only have one free Zoom account? If so, can someone let me know how to switch between gmail accounts to avoid the confusion between the two?</P> <P> </P> <P>I am not able to access Support through Zoom as I am not a paid subscription YET.</P> <P> </P> <P>I thank you,</P> <P> </P> <P>Karla </P> <P> </P> <br> <b class="show-less">Show less</b> <br> <br> </section> </p> </div> <aside> <div class="recent-activity-footer"> <div class="recent-activity-footer-desktop"> <div class="custom-tile-category"> <strong> <span>Posted in </span> <a href="/t5/Billing-Account-Management/bd-p/account-billing">Billing & Account Management</a> </strong> </div> <div class="custom-user-statistics"> <!-- Added by iTalent as part of https://italent.atlassian.net/browse/ZOOM-6 --> <!-- Start: to verify whether user has Kudoed it or not --> <ul class="custom-tile-statistics for-recent-activity"> <li view-href="/t5/Billing-Account-Management/Two-businesses-Two-Separate-Accounts/td-p/15858" class="custom-tile-views"> <b>7.2K</b> Views </li> <li view-href="/t5/Billing-Account-Management/Two-businesses-Two-Separate-Accounts/td-p/15858" class="custom-tile-replies-anonymous-disabled"> <b>7</b> replies <div class="custom-anonymous-replies-tooltip"> <h5>You are not logged in</h5> <p>Please log in to like or reply</p> <p class='custom-tooltip-signin'> <a role="menuitem" tabindex="0" href="https://zoom.us/community/sso?referer=https%3A%2F%2Fcommunity.zoom.com%2Ft5%2FBilling-Account-Management%2FTwo-businesses-Two-Separate-Accounts%2Ftd-p%2F15858" class="header-link zoom-login-link">Sign In</a> </p> </div> </li> <!-- <li class="custom-tile-kudos"> <b>0</b> likes </li> --> <li msg-id="15858" class="custom-tile-kudos-anonymous-disabled"> <b>0</b> likes <div class="custom-anonymous-kudos-tooltip"> <h5>You are not logged in</h5> <p>Please log in to like or reply</p> <p class='custom-tooltip-signin'> <a role="menuitem" tabindex="0" href="https://zoom.us/community/sso?referer=https%3A%2F%2Fcommunity.zoom.com%2Ft5%2FBilling-Account-Management%2FTwo-businesses-Two-Separate-Accounts%2Ftd-p%2F15858" class="header-link zoom-login-link">Sign In</a> </p> </div> </li> <!-- End of https://italent.atlassian.net/browse/ZOOM-4 --> </ul> </div> <div class="custom-tile-date"> <time>2021-10-05</time> </div> </div> <div class="recent-activity-footer-mobile"> <div class="custom-tile-category"> <strong> <span>Posted in </span> <a href="/t5/Billing-Account-Management/bd-p/account-billing">Billing & Account Management</a> </strong> </div> <div class="statistics-date-wrapper"> <div class="custom-user-statistics"> <ul class="custom-tile-statistics for-recent-activity"> <li view-href="/t5/Billing-Account-Management/Two-businesses-Two-Separate-Accounts/td-p/15858" class="custom-tile-views"> <b>7.2K</b> Views </li> <li view-href="/t5/Billing-Account-Management/Two-businesses-Two-Separate-Accounts/td-p/15858" class="custom-tile-replies-anonymous-disabled"> <b>7</b> replies <div class="custom-anonymous-replies-tooltip"> <h5>You are not logged in</h5> <p>Please log in to like or reply</p> <p class='custom-tooltip-signin'> <a role="menuitem" tabindex="0" href="https://zoom.us/community/sso?referer=https%3A%2F%2Fcommunity.zoom.com%2Ft5%2FBilling-Account-Management%2FTwo-businesses-Two-Separate-Accounts%2Ftd-p%2F15858" class="header-link zoom-login-link">Sign In</a> </p> </div> </li> <li msg-id="15858" class="custom-tile-kudos-anonymous-disabled"> <b>0</b> likes <div class="custom-anonymous-kudos-tooltip"> <h5>You are not logged in</h5> <p>Please log in to like or reply</p> <p class='custom-tooltip-signin'> <a role="menuitem" tabindex="0" href="https://zoom.us/community/sso?referer=https%3A%2F%2Fcommunity.zoom.com%2Ft5%2FBilling-Account-Management%2FTwo-businesses-Two-Separate-Accounts%2Ftd-p%2F15858" class="header-link zoom-login-link">Sign In</a> </p> </div> </li> </ul> </div> <div class="custom-tile-date"> <time>2021-10-05</time> </div> </div> </div> </div> </aside> <footer> <div class="custom-tile-author-info"> <div class="custom-avtar-container"> <a class="UserAvatar lia-link-navigation" href="/t5/user/viewprofilepage/user-id/2681" title="View profile"> <img class="lia-user-avatar-message" alt="skyword" src="https://community-staging.gss.corp.zoom.com/html/assets/Avatar-Default2.png" /> </a> </div> <div class="custom-username-container"> <strong> <span>By </span> <a class="lia-link-navigation lia-page-link lia-user-name-link" target="_self" href="/t5/user/viewprofilepage/user-id/2681" rel="author" title="View profile"> <span class="custom-username " >skyword</span> </a> </strong> <div class="custom-rank"> <small>•</small> <em>Participant</em> </div> </div> </div> <div> </div> </footer> </article> <div class="custom-latest-reply-date"> <img src="/html/assets/latest-reply-arrow.svg" alt="reply-icon"/> <strong> <span>Latest Reply - </span> <a href="/t5/Billing-Account-Management/Two-businesses-Two-Separate-Accounts/m-p/20089#M3039"> <time>2021-10-23</time> </a> </strong> </div> </section> <section class="custom-message-tile-wrapper"> <article class="custom-message-tile custom-thread-unread"> <div class="custom-message-tile-description"> <h3> <a href="/t5/Billing-Account-Management/upgrade-plan-error/td-p/19962" title="upgrade plan error">upgrade plan error</a> </h3> <p> <P>I juste purchased the plan Pro, the payment was successful but I still stay in the basic plan. I'm not able to contact the support service. What can I do now ?</P> </p> </div> <aside> <div class="recent-activity-footer"> <div class="recent-activity-footer-desktop"> <div class="custom-tile-category"> <strong> <span>Posted in </span> <a href="/t5/Billing-Account-Management/bd-p/account-billing">Billing & Account Management</a> </strong> </div> <div class="custom-user-statistics"> <!-- Added by iTalent as part of https://italent.atlassian.net/browse/ZOOM-6 --> <!-- Start: to verify whether user has Kudoed it or not --> <ul class="custom-tile-statistics for-recent-activity"> <li view-href="/t5/Billing-Account-Management/upgrade-plan-error/td-p/19962" class="custom-tile-views"> <b>1.1K</b> Views </li> <li view-href="/t5/Billing-Account-Management/upgrade-plan-error/td-p/19962" class="custom-tile-replies-anonymous-disabled"> <b>1</b> replies <div class="custom-anonymous-replies-tooltip"> <h5>You are not logged in</h5> <p>Please log in to like or reply</p> <p class='custom-tooltip-signin'> <a role="menuitem" tabindex="0" href="https://zoom.us/community/sso?referer=https%3A%2F%2Fcommunity.zoom.com%2Ft5%2FBilling-Account-Management%2Fupgrade-plan-error%2Ftd-p%2F19962" class="header-link zoom-login-link">Sign In</a> </p> </div> </li> <!-- <li class="custom-tile-kudos"> <b>0</b> likes </li> --> <li msg-id="19962" class="custom-tile-kudos-anonymous-disabled"> <b>0</b> likes <div class="custom-anonymous-kudos-tooltip"> <h5>You are not logged in</h5> <p>Please log in to like or reply</p> <p class='custom-tooltip-signin'> <a role="menuitem" tabindex="0" href="https://zoom.us/community/sso?referer=https%3A%2F%2Fcommunity.zoom.com%2Ft5%2FBilling-Account-Management%2Fupgrade-plan-error%2Ftd-p%2F19962" class="header-link zoom-login-link">Sign In</a> </p> </div> </li> <!-- End of https://italent.atlassian.net/browse/ZOOM-4 --> </ul> </div> <div class="custom-tile-date"> <time>2021-10-22</time> </div> </div> <div class="recent-activity-footer-mobile"> <div class="custom-tile-category"> <strong> <span>Posted in </span> <a href="/t5/Billing-Account-Management/bd-p/account-billing">Billing & Account Management</a> </strong> </div> <div class="statistics-date-wrapper"> <div class="custom-user-statistics"> <ul class="custom-tile-statistics for-recent-activity"> <li view-href="/t5/Billing-Account-Management/upgrade-plan-error/td-p/19962" class="custom-tile-views"> <b>1.1K</b> Views </li> <li view-href="/t5/Billing-Account-Management/upgrade-plan-error/td-p/19962" class="custom-tile-replies-anonymous-disabled"> <b>1</b> replies <div class="custom-anonymous-replies-tooltip"> <h5>You are not logged in</h5> <p>Please log in to like or reply</p> <p class='custom-tooltip-signin'> <a role="menuitem" tabindex="0" href="https://zoom.us/community/sso?referer=https%3A%2F%2Fcommunity.zoom.com%2Ft5%2FBilling-Account-Management%2Fupgrade-plan-error%2Ftd-p%2F19962" class="header-link zoom-login-link">Sign In</a> </p> </div> </li> <li msg-id="19962" class="custom-tile-kudos-anonymous-disabled"> <b>0</b> likes <div class="custom-anonymous-kudos-tooltip"> <h5>You are not logged in</h5> <p>Please log in to like or reply</p> <p class='custom-tooltip-signin'> <a role="menuitem" tabindex="0" href="https://zoom.us/community/sso?referer=https%3A%2F%2Fcommunity.zoom.com%2Ft5%2FBilling-Account-Management%2Fupgrade-plan-error%2Ftd-p%2F19962" class="header-link zoom-login-link">Sign In</a> </p> </div> </li> </ul> </div> <div class="custom-tile-date"> <time>2021-10-22</time> </div> </div> </div> </div> </aside> <footer> <div class="custom-tile-author-info"> <div class="custom-avtar-container"> <a class="UserAvatar lia-link-navigation" href="/t5/user/viewprofilepage/user-id/134148" title="View profile"> <img class="lia-user-avatar-message" alt="yuki_lingjiayi" src="https://community-staging.gss.corp.zoom.com/html/assets/Avatar-Default2.png" /> </a> </div> <div class="custom-username-container"> <strong> <span>By </span> <a class="lia-link-navigation lia-page-link lia-user-name-link" target="_self" href="/t5/user/viewprofilepage/user-id/134148" rel="author" title="View profile"> <span class="custom-username " >yuki_lingjiayi</span> </a> </strong> <div class="custom-rank"> <small>•</small> <em>Newcomer</em> </div> </div> </div> <div> </div> </footer> </article> <div class="custom-latest-reply-date"> <img src="/html/assets/latest-reply-arrow.svg" alt="reply-icon"/> <strong> <span>Latest Reply - </span> <a href="/t5/Billing-Account-Management/upgrade-plan-error/m-p/19966#M1894"> <time>2021-10-22</time> </a> </strong> </div> </section> <section class="custom-message-tile-wrapper"> <article class="custom-message-tile custom-thread-solved custom-thread-unread"> <div class="custom-message-tile-description"> <h3> <i class="custom-thread-solved"><small>Resolved!</small></i> <a href="/t5/Billing-Account-Management/interruption-of-the-pro-subscription-after-the-subscription/td-p/19951" title="interruption of the pro subscription after the subscription renewal deadline">interruption of the pro subscription after the subscription renewal deadline</a> </h3> <p> <section class="less-content"> On October 14 my pro subscription expired and it was automatically renewed. I didn't use it much and I noticed only today, on October 22, that he was trying to take my money from my card. they didn't succeed because I still don't have enough money on... <b class="show-more">Show more</b> </section> <section class="more-content"> <P>On October 14 my pro subscription expired and it was automatically renewed. I didn't use it much and I noticed only today, on October 22, that he was trying to take my money from my card. they didn't succeed because I still don't have enough money on the card. I canceled the subscription today, but I have the same pro benefits until October 14, 2022, so it says on the site from what I saw. what should I do to stay canceled this year and not take that money off my card?</P> <P>Please help me...</P> <br> <b class="show-less">Show less</b> <br> <br> </section> </p> </div> <aside> <div class="recent-activity-footer"> <div class="recent-activity-footer-desktop"> <div class="custom-tile-category"> <strong> <span>Posted in </span> <a href="/t5/Billing-Account-Management/bd-p/account-billing">Billing & Account Management</a> </strong> </div> <div class="custom-user-statistics"> <!-- Added by iTalent as part of https://italent.atlassian.net/browse/ZOOM-6 --> <!-- Start: to verify whether user has Kudoed it or not --> <ul class="custom-tile-statistics for-recent-activity"> <li view-href="/t5/Billing-Account-Management/interruption-of-the-pro-subscription-after-the-subscription/td-p/19951" class="custom-tile-views"> <b>1.1K</b> Views </li> <li view-href="/t5/Billing-Account-Management/interruption-of-the-pro-subscription-after-the-subscription/td-p/19951" class="custom-tile-replies-anonymous-disabled"> <b>1</b> replies <div class="custom-anonymous-replies-tooltip"> <h5>You are not logged in</h5> <p>Please log in to like or reply</p> <p class='custom-tooltip-signin'> <a role="menuitem" tabindex="0" href="https://zoom.us/community/sso?referer=https%3A%2F%2Fcommunity.zoom.com%2Ft5%2FBilling-Account-Management%2Finterruption-of-the-pro-subscription-after-the-subscription%2Ftd-p%2F19951" class="header-link zoom-login-link">Sign In</a> </p> </div> </li> <!-- <li class="custom-tile-kudos"> <b>1</b> likes </li> --> <li msg-id="19951" class="custom-tile-kudos-anonymous-disabled"> <b>1</b> likes <div class="custom-anonymous-kudos-tooltip"> <h5>You are not logged in</h5> <p>Please log in to like or reply</p> <p class='custom-tooltip-signin'> <a role="menuitem" tabindex="0" href="https://zoom.us/community/sso?referer=https%3A%2F%2Fcommunity.zoom.com%2Ft5%2FBilling-Account-Management%2Finterruption-of-the-pro-subscription-after-the-subscription%2Ftd-p%2F19951" class="header-link zoom-login-link">Sign In</a> </p> </div> </li> <!-- End of https://italent.atlassian.net/browse/ZOOM-4 --> </ul> </div> <div class="custom-tile-date"> <time>2021-10-22</time> </div> </div> <div class="recent-activity-footer-mobile"> <div class="custom-tile-category"> <strong> <span>Posted in </span> <a href="/t5/Billing-Account-Management/bd-p/account-billing">Billing & Account Management</a> </strong> </div> <div class="statistics-date-wrapper"> <div class="custom-user-statistics"> <ul class="custom-tile-statistics for-recent-activity"> <li view-href="/t5/Billing-Account-Management/interruption-of-the-pro-subscription-after-the-subscription/td-p/19951" class="custom-tile-views"> <b>1.1K</b> Views </li> <li view-href="/t5/Billing-Account-Management/interruption-of-the-pro-subscription-after-the-subscription/td-p/19951" class="custom-tile-replies-anonymous-disabled"> <b>1</b> replies <div class="custom-anonymous-replies-tooltip"> <h5>You are not logged in</h5> <p>Please log in to like or reply</p> <p class='custom-tooltip-signin'> <a role="menuitem" tabindex="0" href="https://zoom.us/community/sso?referer=https%3A%2F%2Fcommunity.zoom.com%2Ft5%2FBilling-Account-Management%2Finterruption-of-the-pro-subscription-after-the-subscription%2Ftd-p%2F19951" class="header-link zoom-login-link">Sign In</a> </p> </div> </li> <li msg-id="19951" class="custom-tile-kudos-anonymous-disabled"> <b>1</b> likes <div class="custom-anonymous-kudos-tooltip"> <h5>You are not logged in</h5> <p>Please log in to like or reply</p> <p class='custom-tooltip-signin'> <a role="menuitem" tabindex="0" href="https://zoom.us/community/sso?referer=https%3A%2F%2Fcommunity.zoom.com%2Ft5%2FBilling-Account-Management%2Finterruption-of-the-pro-subscription-after-the-subscription%2Ftd-p%2F19951" class="header-link zoom-login-link">Sign In</a> </p> </div> </li> </ul> </div> <div class="custom-tile-date"> <time>2021-10-22</time> </div> </div> </div> </div> </aside> <footer> <div class="custom-tile-author-info"> <div class="custom-avtar-container"> <a class="UserAvatar lia-link-navigation" href="/t5/user/viewprofilepage/user-id/134112" title="View profile"> <img class="lia-user-avatar-message" alt="violetaroncis" src="https://community-staging.gss.corp.zoom.com/html/assets/Avatar-Default2.png" /> </a> </div> <div class="custom-username-container"> <strong> <span>By </span> <a class="lia-link-navigation lia-page-link lia-user-name-link" target="_self" href="/t5/user/viewprofilepage/user-id/134112" rel="author" title="View profile"> <span class="custom-username " >violetaroncis</span> </a> </strong> <div class="custom-rank"> <small>•</small> <em>Newcomer</em> </div> </div> </div> <div> </div> </footer> </article> <div class="custom-latest-reply-date"> <img src="/html/assets/latest-reply-arrow.svg" alt="reply-icon"/> <strong> <span>Latest Reply - </span> <a href="/t5/Billing-Account-Management/interruption-of-the-pro-subscription-after-the-subscription/m-p/19953#M1144"> <time>2021-10-22</time> </a> </strong> </div> </section> <section class="custom-message-tile-wrapper"> <article class="custom-message-tile custom-thread-unread"> <div class="custom-message-tile-description"> <h3> <a href="/t5/Billing-Account-Management/Trying-to-upgrade-to-pro/td-p/19584" title="Trying to upgrade to pro">Trying to upgrade to pro</a> </h3> <p> <section class="less-content"> Trying to upgrade. Current location is Montenegro but credit card & mailing address is in UK. Can't complete the upgrade process because the amount they're charging me is in euros but I'm trying to pay in pounds sterling. I have gone into settings to... <b class="show-more">Show more</b> </section> <section class="more-content"> <P>Trying to upgrade. Current location is Montenegro but credit card & mailing address is in UK. Can't complete the upgrade process because the amount they're charging me is in euros but I'm trying to pay in pounds sterling. I have gone into settings to change currency but only euros & us dollars are available to me??? I tried using a credit card which has a euro account ... no joy! I'm stuck. And frustrated. Do I want to upgrade if it's this hard?! Help!!!</P> <br> <b class="show-less">Show less</b> <br> <br> </section> </p> </div> <aside> <div class="recent-activity-footer"> <div class="recent-activity-footer-desktop"> <div class="custom-tile-category"> <strong> <span>Posted in </span> <a href="/t5/Billing-Account-Management/bd-p/account-billing">Billing & Account Management</a> </strong> </div> <div class="custom-user-statistics"> <!-- Added by iTalent as part of https://italent.atlassian.net/browse/ZOOM-6 --> <!-- Start: to verify whether user has Kudoed it or not --> <ul class="custom-tile-statistics for-recent-activity"> <li view-href="/t5/Billing-Account-Management/Trying-to-upgrade-to-pro/td-p/19584" class="custom-tile-views"> <b>1.8K</b> Views </li> <li view-href="/t5/Billing-Account-Management/Trying-to-upgrade-to-pro/td-p/19584" class="custom-tile-replies-anonymous-disabled"> <b>2</b> replies <div class="custom-anonymous-replies-tooltip"> <h5>You are not logged in</h5> <p>Please log in to like or reply</p> <p class='custom-tooltip-signin'> <a role="menuitem" tabindex="0" href="https://zoom.us/community/sso?referer=https%3A%2F%2Fcommunity.zoom.com%2Ft5%2FBilling-Account-Management%2FTrying-to-upgrade-to-pro%2Ftd-p%2F19584" class="header-link zoom-login-link">Sign In</a> </p> </div> </li> <!-- <li class="custom-tile-kudos"> <b>0</b> likes </li> --> <li msg-id="19584" class="custom-tile-kudos-anonymous-disabled"> <b>0</b> likes <div class="custom-anonymous-kudos-tooltip"> <h5>You are not logged in</h5> <p>Please log in to like or reply</p> <p class='custom-tooltip-signin'> <a role="menuitem" tabindex="0" href="https://zoom.us/community/sso?referer=https%3A%2F%2Fcommunity.zoom.com%2Ft5%2FBilling-Account-Management%2FTrying-to-upgrade-to-pro%2Ftd-p%2F19584" class="header-link zoom-login-link">Sign In</a> </p> </div> </li> <!-- End of https://italent.atlassian.net/browse/ZOOM-4 --> </ul> </div> <div class="custom-tile-date"> <time>2021-10-20</time> </div> </div> <div class="recent-activity-footer-mobile"> <div class="custom-tile-category"> <strong> <span>Posted in </span> <a href="/t5/Billing-Account-Management/bd-p/account-billing">Billing & Account Management</a> </strong> </div> <div class="statistics-date-wrapper"> <div class="custom-user-statistics"> <ul class="custom-tile-statistics for-recent-activity"> <li view-href="/t5/Billing-Account-Management/Trying-to-upgrade-to-pro/td-p/19584" class="custom-tile-views"> <b>1.8K</b> Views </li> <li view-href="/t5/Billing-Account-Management/Trying-to-upgrade-to-pro/td-p/19584" class="custom-tile-replies-anonymous-disabled"> <b>2</b> replies <div class="custom-anonymous-replies-tooltip"> <h5>You are not logged in</h5> <p>Please log in to like or reply</p> <p class='custom-tooltip-signin'> <a role="menuitem" tabindex="0" href="https://zoom.us/community/sso?referer=https%3A%2F%2Fcommunity.zoom.com%2Ft5%2FBilling-Account-Management%2FTrying-to-upgrade-to-pro%2Ftd-p%2F19584" class="header-link zoom-login-link">Sign In</a> </p> </div> </li> <li msg-id="19584" class="custom-tile-kudos-anonymous-disabled"> <b>0</b> likes <div class="custom-anonymous-kudos-tooltip"> <h5>You are not logged in</h5> <p>Please log in to like or reply</p> <p class='custom-tooltip-signin'> <a role="menuitem" tabindex="0" href="https://zoom.us/community/sso?referer=https%3A%2F%2Fcommunity.zoom.com%2Ft5%2FBilling-Account-Management%2FTrying-to-upgrade-to-pro%2Ftd-p%2F19584" class="header-link zoom-login-link">Sign In</a> </p> </div> </li> </ul> </div> <div class="custom-tile-date"> <time>2021-10-20</time> </div> </div> </div> </div> </aside> <footer> <div class="custom-tile-author-info"> <div class="custom-avtar-container"> <a class="UserAvatar lia-link-navigation" href="/t5/user/viewprofilepage/user-id/131624" title="View profile"> <img class="lia-user-avatar-message" alt="DeniseBJ" src="https://community-staging.gss.corp.zoom.com/html/assets/Avatar-Default2.png" /> </a> </div> <div class="custom-username-container"> <strong> <span>By </span> <a class="lia-link-navigation lia-page-link lia-user-name-link" target="_self" href="/t5/user/viewprofilepage/user-id/131624" rel="author" title="View profile"> <span class="custom-username " >DeniseBJ</span> </a> </strong> <div class="custom-rank"> <small>•</small> <em>Newcomer</em> </div> </div> </div> <div> </div> </footer> </article> <div class="custom-latest-reply-date"> <img src="/html/assets/latest-reply-arrow.svg" alt="reply-icon"/> <strong> <span>Latest Reply - </span> <a href="/t5/Billing-Account-Management/Trying-to-upgrade-to-pro/m-p/19922#M1888"> <time>2021-10-22</time> </a> </strong> </div> </section> <section class="custom-message-tile-wrapper"> <article class="custom-message-tile custom-thread-unread"> <div class="custom-message-tile-description"> <h3> <a href="/t5/Billing-Account-Management/i-need-refund/td-p/19568" title="i need refund!">i need refund!</a> </h3> <p> <P><SPAN>my account renewed automatically. I canceled my subscription. please refund me</SPAN></P> </p> </div> <aside> <div class="recent-activity-footer"> <div class="recent-activity-footer-desktop"> <div class="custom-tile-category"> <strong> <span>Posted in </span> <a href="/t5/Billing-Account-Management/bd-p/account-billing">Billing & Account Management</a> </strong> </div> <div class="custom-user-statistics"> <!-- Added by iTalent as part of https://italent.atlassian.net/browse/ZOOM-6 --> <!-- Start: to verify whether user has Kudoed it or not --> <ul class="custom-tile-statistics for-recent-activity"> <li view-href="/t5/Billing-Account-Management/i-need-refund/td-p/19568" class="custom-tile-views"> <b>975</b> Views </li> <li view-href="/t5/Billing-Account-Management/i-need-refund/td-p/19568" class="custom-tile-replies-anonymous-disabled"> <b>1</b> replies <div class="custom-anonymous-replies-tooltip"> <h5>You are not logged in</h5> <p>Please log in to like or reply</p> <p class='custom-tooltip-signin'> <a role="menuitem" tabindex="0" href="https://zoom.us/community/sso?referer=https%3A%2F%2Fcommunity.zoom.com%2Ft5%2FBilling-Account-Management%2Fi-need-refund%2Ftd-p%2F19568" class="header-link zoom-login-link">Sign In</a> </p> </div> </li> <!-- <li class="custom-tile-kudos"> <b>0</b> likes </li> --> <li msg-id="19568" class="custom-tile-kudos-anonymous-disabled"> <b>0</b> likes <div class="custom-anonymous-kudos-tooltip"> <h5>You are not logged in</h5> <p>Please log in to like or reply</p> <p class='custom-tooltip-signin'> <a role="menuitem" tabindex="0" href="https://zoom.us/community/sso?referer=https%3A%2F%2Fcommunity.zoom.com%2Ft5%2FBilling-Account-Management%2Fi-need-refund%2Ftd-p%2F19568" class="header-link zoom-login-link">Sign In</a> </p> </div> </li> <!-- End of https://italent.atlassian.net/browse/ZOOM-4 --> </ul> </div> <div class="custom-tile-date"> <time>2021-10-20</time> </div> </div> <div class="recent-activity-footer-mobile"> <div class="custom-tile-category"> <strong> <span>Posted in </span> <a href="/t5/Billing-Account-Management/bd-p/account-billing">Billing & Account Management</a> </strong> </div> <div class="statistics-date-wrapper"> <div class="custom-user-statistics"> <ul class="custom-tile-statistics for-recent-activity"> <li view-href="/t5/Billing-Account-Management/i-need-refund/td-p/19568" class="custom-tile-views"> <b>975</b> Views </li> <li view-href="/t5/Billing-Account-Management/i-need-refund/td-p/19568" class="custom-tile-replies-anonymous-disabled"> <b>1</b> replies <div class="custom-anonymous-replies-tooltip"> <h5>You are not logged in</h5> <p>Please log in to like or reply</p> <p class='custom-tooltip-signin'> <a role="menuitem" tabindex="0" href="https://zoom.us/community/sso?referer=https%3A%2F%2Fcommunity.zoom.com%2Ft5%2FBilling-Account-Management%2Fi-need-refund%2Ftd-p%2F19568" class="header-link zoom-login-link">Sign In</a> </p> </div> </li> <li msg-id="19568" class="custom-tile-kudos-anonymous-disabled"> <b>0</b> likes <div class="custom-anonymous-kudos-tooltip"> <h5>You are not logged in</h5> <p>Please log in to like or reply</p> <p class='custom-tooltip-signin'> <a role="menuitem" tabindex="0" href="https://zoom.us/community/sso?referer=https%3A%2F%2Fcommunity.zoom.com%2Ft5%2FBilling-Account-Management%2Fi-need-refund%2Ftd-p%2F19568" class="header-link zoom-login-link">Sign In</a> </p> </div> </li> </ul> </div> <div class="custom-tile-date"> <time>2021-10-20</time> </div> </div> </div> </div> </aside> <footer> <div class="custom-tile-author-info"> <div class="custom-avtar-container"> <a class="UserAvatar lia-link-navigation" href="/t5/user/viewprofilepage/user-id/131542" title="View profile"> <img class="lia-user-avatar-message" alt="minhpnt91" src="https://community-staging.gss.corp.zoom.com/html/assets/Avatar-Default2.png" /> </a> </div> <div class="custom-username-container"> <strong> <span>By </span> <a class="lia-link-navigation lia-page-link lia-user-name-link" target="_self" href="/t5/user/viewprofilepage/user-id/131542" rel="author" title="View profile"> <span class="custom-username " >minhpnt91</span> </a> </strong> <div class="custom-rank"> <small>•</small> <em>Newcomer</em> </div> </div> </div> <div> </div> </footer> </article> <div class="custom-latest-reply-date"> <img src="/html/assets/latest-reply-arrow.svg" alt="reply-icon"/> <strong> <span>Latest Reply - </span> <a href="/t5/Billing-Account-Management/i-need-refund/m-p/19578#M2432"> <time>2021-10-20</time> </a> </strong> </div> </section> <section class="custom-message-tile-wrapper"> <article class="custom-message-tile custom-thread-unread"> <div class="custom-message-tile-description"> <h3> <a href="/t5/Billing-Account-Management/One-time-large-event-one-time-payment/td-p/19044" title="One time large event - one time payment?">One time large event - one time payment?</a> </h3> <p> <section class="less-content"> Hi there, I plan on having a one time event for a week-end. I expect between 700-1000 attendees. I think Zoom Webinar would be the winning option. But is there any possibility to pay for a one time event only? Or for a month? I mean not a recurring p... <b class="show-more">Show more</b> </section> <section class="more-content"> <P>Hi there,</P> <P> </P> <P>I plan on having a one time event for a week-end. I expect between 700-1000 attendees. I think Zoom Webinar would be the winning option.</P> <P> </P> <P>But is there any possibility to pay for a one time event only? Or for a month? I mean not a recurring payment.</P> <P> </P> <P>I do not plan to use that large meeting feature any time soon so I only need it for that week-end. </P> <P> </P> <P>Thanks!</P> <br> <b class="show-less">Show less</b> <br> <br> </section> </p> </div> <aside> <div class="recent-activity-footer"> <div class="recent-activity-footer-desktop"> <div class="custom-tile-category"> <strong> <span>Posted in </span> <a href="/t5/Billing-Account-Management/bd-p/account-billing">Billing & Account Management</a> </strong> </div> <div class="custom-user-statistics"> <!-- Added by iTalent as part of https://italent.atlassian.net/browse/ZOOM-6 --> <!-- Start: to verify whether user has Kudoed it or not --> <ul class="custom-tile-statistics for-recent-activity"> <li view-href="/t5/Billing-Account-Management/One-time-large-event-one-time-payment/td-p/19044" class="custom-tile-views"> <b>2.6K</b> Views </li> <li view-href="/t5/Billing-Account-Management/One-time-large-event-one-time-payment/td-p/19044" class="custom-tile-replies-anonymous-disabled"> <b>2</b> replies <div class="custom-anonymous-replies-tooltip"> <h5>You are not logged in</h5> <p>Please log in to like or reply</p> <p class='custom-tooltip-signin'> <a role="menuitem" tabindex="0" href="https://zoom.us/community/sso?referer=https%3A%2F%2Fcommunity.zoom.com%2Ft5%2FBilling-Account-Management%2FOne-time-large-event-one-time-payment%2Ftd-p%2F19044" class="header-link zoom-login-link">Sign In</a> </p> </div> </li> <!-- <li class="custom-tile-kudos"> <b>0</b> likes </li> --> <li msg-id="19044" class="custom-tile-kudos-anonymous-disabled"> <b>0</b> likes <div class="custom-anonymous-kudos-tooltip"> <h5>You are not logged in</h5> <p>Please log in to like or reply</p> <p class='custom-tooltip-signin'> <a role="menuitem" tabindex="0" href="https://zoom.us/community/sso?referer=https%3A%2F%2Fcommunity.zoom.com%2Ft5%2FBilling-Account-Management%2FOne-time-large-event-one-time-payment%2Ftd-p%2F19044" class="header-link zoom-login-link">Sign In</a> </p> </div> </li> <!-- End of https://italent.atlassian.net/browse/ZOOM-4 --> </ul> </div> <div class="custom-tile-date"> <time>2021-10-19</time> </div> </div> <div class="recent-activity-footer-mobile"> <div class="custom-tile-category"> <strong> <span>Posted in </span> <a href="/t5/Billing-Account-Management/bd-p/account-billing">Billing & Account Management</a> </strong> </div> <div class="statistics-date-wrapper"> <div class="custom-user-statistics"> <ul class="custom-tile-statistics for-recent-activity"> <li view-href="/t5/Billing-Account-Management/One-time-large-event-one-time-payment/td-p/19044" class="custom-tile-views"> <b>2.6K</b> Views </li> <li view-href="/t5/Billing-Account-Management/One-time-large-event-one-time-payment/td-p/19044" class="custom-tile-replies-anonymous-disabled"> <b>2</b> replies <div class="custom-anonymous-replies-tooltip"> <h5>You are not logged in</h5> <p>Please log in to like or reply</p> <p class='custom-tooltip-signin'> <a role="menuitem" tabindex="0" href="https://zoom.us/community/sso?referer=https%3A%2F%2Fcommunity.zoom.com%2Ft5%2FBilling-Account-Management%2FOne-time-large-event-one-time-payment%2Ftd-p%2F19044" class="header-link zoom-login-link">Sign In</a> </p> </div> </li> <li msg-id="19044" class="custom-tile-kudos-anonymous-disabled"> <b>0</b> likes <div class="custom-anonymous-kudos-tooltip"> <h5>You are not logged in</h5> <p>Please log in to like or reply</p> <p class='custom-tooltip-signin'> <a role="menuitem" tabindex="0" href="https://zoom.us/community/sso?referer=https%3A%2F%2Fcommunity.zoom.com%2Ft5%2FBilling-Account-Management%2FOne-time-large-event-one-time-payment%2Ftd-p%2F19044" class="header-link zoom-login-link">Sign In</a> </p> </div> </li> </ul> </div> <div class="custom-tile-date"> <time>2021-10-19</time> </div> </div> </div> </div> </aside> <footer> <div class="custom-tile-author-info"> <div class="custom-avtar-container"> <a class="UserAvatar lia-link-navigation" href="/t5/user/viewprofilepage/user-id/128497" title="View profile"> <img class="lia-user-avatar-message" alt="Gallalin" src="https://community-staging.gss.corp.zoom.com/html/assets/Avatar-Default2.png" /> </a> </div> <div class="custom-username-container"> <strong> <span>By </span> <a class="lia-link-navigation lia-page-link lia-user-name-link" target="_self" href="/t5/user/viewprofilepage/user-id/128497" rel="author" title="View profile"> <span class="custom-username " >Gallalin</span> </a> </strong> <div class="custom-rank"> <small>•</small> <em>Newcomer</em> </div> </div> </div> <div> </div> </footer> </article> <div class="custom-latest-reply-date"> <img src="/html/assets/latest-reply-arrow.svg" alt="reply-icon"/> <strong> <span>Latest Reply - </span> <a href="/t5/Billing-Account-Management/One-time-large-event-one-time-payment/m-p/19528#M2552"> <time>2021-10-20</time> </a> </strong> </div> </section> <section class="custom-message-tile-wrapper"> <article class="custom-message-tile custom-thread-unread"> <div class="custom-message-tile-description"> <h3> <a href="/t5/Billing-Account-Management/Problems-when-sign-in-in-for-new-account/td-p/18597" title="Problems when sign-in in for new account">Problems when sign-in in for new account</a> </h3> <p> <section class="less-content"> Hello All! I've installed today zoom on an Android tablet and tried to configure it for my daughter. She has a Google account and I was taken an option to use it for ZOOM log-in. Into the process of initialization I haven't payed attention, but in on... <b class="show-more">Show more</b> </section> <section class="more-content"> <P>Hello All!</P> <P> </P> <P>I've installed today zoom on an Android tablet and tried to configure it for my daughter. She has a Google account and I was taken an option to use it for ZOOM log-in. Into the process of initialization I haven't payed attention, but in one step it was preselected option that this account would be for an Education isntitution or similar. I have acknoledge this by mistake and now I'm into a loop-hole. In order to finish the account creation is asking more details about "Organization Information". If I try to went back there's no chance. I erase the app and installed again, when I try to sign in with her google account it's directing me in the same menu to confirm Organization. I haven't found any option to either erase the full account and related data or to change initial set-up option, otherwise the account is not fully created as I cannot start ot participate to meetings.</P> <P>I have tried the Support BOT, but is not capable to understand the problem and is asking for 6 key host code, but this is not accesible as described above.</P> <P>I'm so upset as tomorrow mornign she will start a 2 weeks home scholling because is one kid with COVID19 in her classroom and 14 days of quarantine is mandatory.</P> <P>I know that I can create a new account with SSO log-in, but I want to use her google account, because is linked to Google Family App to supervize her's online activities.</P> <P>Is there any solution?</P> <P> </P> <P>Manny thanks!</P> <P> </P> <P>Mircea</P> <P> </P> <br> <b class="show-less">Show less</b> <br> <br> </section> </p> </div> <aside> <div class="recent-activity-footer"> <div class="recent-activity-footer-desktop"> <div class="custom-tile-category"> <strong> <span>Posted in </span> <a href="/t5/Billing-Account-Management/bd-p/account-billing">Billing & Account Management</a> </strong> </div> <div class="custom-user-statistics"> <!-- Added by iTalent as part of https://italent.atlassian.net/browse/ZOOM-6 --> <!-- Start: to verify whether user has Kudoed it or not --> <ul class="custom-tile-statistics for-recent-activity"> <li view-href="/t5/Billing-Account-Management/Problems-when-sign-in-in-for-new-account/td-p/18597" class="custom-tile-views"> <b>4.6K</b> Views </li> <li view-href="/t5/Billing-Account-Management/Problems-when-sign-in-in-for-new-account/td-p/18597" class="custom-tile-replies-anonymous-disabled"> <b>1</b> replies <div class="custom-anonymous-replies-tooltip"> <h5>You are not logged in</h5> <p>Please log in to like or reply</p> <p class='custom-tooltip-signin'> <a role="menuitem" tabindex="0" href="https://zoom.us/community/sso?referer=https%3A%2F%2Fcommunity.zoom.com%2Ft5%2FBilling-Account-Management%2FProblems-when-sign-in-in-for-new-account%2Ftd-p%2F18597" class="header-link zoom-login-link">Sign In</a> </p> </div> </li> <!-- <li class="custom-tile-kudos"> <b>0</b> likes </li> --> <li msg-id="18597" class="custom-tile-kudos-anonymous-disabled"> <b>0</b> likes <div class="custom-anonymous-kudos-tooltip"> <h5>You are not logged in</h5> <p>Please log in to like or reply</p> <p class='custom-tooltip-signin'> <a role="menuitem" tabindex="0" href="https://zoom.us/community/sso?referer=https%3A%2F%2Fcommunity.zoom.com%2Ft5%2FBilling-Account-Management%2FProblems-when-sign-in-in-for-new-account%2Ftd-p%2F18597" class="header-link zoom-login-link">Sign In</a> </p> </div> </li> <!-- End of https://italent.atlassian.net/browse/ZOOM-4 --> </ul> </div> <div class="custom-tile-date"> <time>2021-10-17</time> </div> </div> <div class="recent-activity-footer-mobile"> <div class="custom-tile-category"> <strong> <span>Posted in </span> <a href="/t5/Billing-Account-Management/bd-p/account-billing">Billing & Account Management</a> </strong> </div> <div class="statistics-date-wrapper"> <div class="custom-user-statistics"> <ul class="custom-tile-statistics for-recent-activity"> <li view-href="/t5/Billing-Account-Management/Problems-when-sign-in-in-for-new-account/td-p/18597" class="custom-tile-views"> <b>4.6K</b> Views </li> <li view-href="/t5/Billing-Account-Management/Problems-when-sign-in-in-for-new-account/td-p/18597" class="custom-tile-replies-anonymous-disabled"> <b>1</b> replies <div class="custom-anonymous-replies-tooltip"> <h5>You are not logged in</h5> <p>Please log in to like or reply</p> <p class='custom-tooltip-signin'> <a role="menuitem" tabindex="0" href="https://zoom.us/community/sso?referer=https%3A%2F%2Fcommunity.zoom.com%2Ft5%2FBilling-Account-Management%2FProblems-when-sign-in-in-for-new-account%2Ftd-p%2F18597" class="header-link zoom-login-link">Sign In</a> </p> </div> </li> <li msg-id="18597" class="custom-tile-kudos-anonymous-disabled"> <b>0</b> likes <div class="custom-anonymous-kudos-tooltip"> <h5>You are not logged in</h5> <p>Please log in to like or reply</p> <p class='custom-tooltip-signin'> <a role="menuitem" tabindex="0" href="https://zoom.us/community/sso?referer=https%3A%2F%2Fcommunity.zoom.com%2Ft5%2FBilling-Account-Management%2FProblems-when-sign-in-in-for-new-account%2Ftd-p%2F18597" class="header-link zoom-login-link">Sign In</a> </p> </div> </li> </ul> </div> <div class="custom-tile-date"> <time>2021-10-17</time> </div> </div> </div> </div> </aside> <footer> <div class="custom-tile-author-info"> <div class="custom-avtar-container"> <a class="UserAvatar lia-link-navigation" href="/t5/user/viewprofilepage/user-id/125458" title="View profile"> <img class="lia-user-avatar-message" alt="MIRCYX" src="https://community-staging.gss.corp.zoom.com/html/assets/Avatar-Default2.png" /> </a> </div> <div class="custom-username-container"> <strong> <span>By </span> <a class="lia-link-navigation lia-page-link lia-user-name-link" target="_self" href="/t5/user/viewprofilepage/user-id/125458" rel="author" title="View profile"> <span class="custom-username " >MIRCYX</span> </a> </strong> <div class="custom-rank"> <small>•</small> <em>Newcomer</em> </div> </div> </div> <div> </div> </footer> </article> <div class="custom-latest-reply-date"> <img src="/html/assets/latest-reply-arrow.svg" alt="reply-icon"/> <strong> <span>Latest Reply - </span> <a href="/t5/Billing-Account-Management/Problems-when-sign-in-in-for-new-account/m-p/19274#M5806"> <time>2021-10-19</time> </a> </strong> </div> </section> <section class="custom-message-tile-wrapper"> <article class="custom-message-tile custom-thread-unread"> <div class="custom-message-tile-description"> <h3> <a href="/t5/Billing-Account-Management/I-ve-paid-for-pro-plan-twice-but-nothing-shows-up/td-p/9546" title="I've paid for pro plan twice, but nothing shows up">I've paid for pro plan twice, but nothing shows up</a> </h3> <p> <section class="less-content"> As the title says, I have paid twice now for a pro plan. But when I sign in and look for the plan/subscription/whatever that can resemble the service I've paid for, nothing shows up. I remember putting in my debit card details, and then later zoom wa... <b class="show-more">Show more</b> </section> <section class="more-content"> <P>As the title says, I have paid twice now for a pro plan. But when I sign in and look for the plan/subscription/whatever that can resemble the service I've paid for, nothing shows up. </P> <P>I remember putting in my debit card details, and then later zoom wanted me to put in further details about my name, adress++, which I forgot about. Is this the reason?? I didn't want to have pro plan and wanted to cancel before the second time but I was too late, and I'd like my money back. </P> <br> <b class="show-less">Show less</b> <br> <br> </section> </p> </div> <aside> <div class="recent-activity-footer"> <div class="recent-activity-footer-desktop"> <div class="custom-tile-category"> <strong> <span>Posted in </span> <a href="/t5/Billing-Account-Management/bd-p/account-billing">Billing & Account Management</a> </strong> </div> <div class="custom-user-statistics"> <!-- Added by iTalent as part of https://italent.atlassian.net/browse/ZOOM-6 --> <!-- Start: to verify whether user has Kudoed it or not --> <ul class="custom-tile-statistics for-recent-activity"> <li view-href="/t5/Billing-Account-Management/I-ve-paid-for-pro-plan-twice-but-nothing-shows-up/td-p/9546" class="custom-tile-views"> <b>1.8K</b> Views </li> <li view-href="/t5/Billing-Account-Management/I-ve-paid-for-pro-plan-twice-but-nothing-shows-up/td-p/9546" class="custom-tile-replies-anonymous-disabled"> <b>3</b> replies <div class="custom-anonymous-replies-tooltip"> <h5>You are not logged in</h5> <p>Please log in to like or reply</p> <p class='custom-tooltip-signin'> <a role="menuitem" tabindex="0" href="https://zoom.us/community/sso?referer=https%3A%2F%2Fcommunity.zoom.com%2Ft5%2FBilling-Account-Management%2FI-ve-paid-for-pro-plan-twice-but-nothing-shows-up%2Ftd-p%2F9546" class="header-link zoom-login-link">Sign In</a> </p> </div> </li> <!-- <li class="custom-tile-kudos"> <b>0</b> likes </li> --> <li msg-id="9546" class="custom-tile-kudos-anonymous-disabled"> <b>0</b> likes <div class="custom-anonymous-kudos-tooltip"> <h5>You are not logged in</h5> <p>Please log in to like or reply</p> <p class='custom-tooltip-signin'> <a role="menuitem" tabindex="0" href="https://zoom.us/community/sso?referer=https%3A%2F%2Fcommunity.zoom.com%2Ft5%2FBilling-Account-Management%2FI-ve-paid-for-pro-plan-twice-but-nothing-shows-up%2Ftd-p%2F9546" class="header-link zoom-login-link">Sign In</a> </p> </div> </li> <!-- End of https://italent.atlassian.net/browse/ZOOM-4 --> </ul> </div> <div class="custom-tile-date"> <time>2021-09-11</time> </div> </div> <div class="recent-activity-footer-mobile"> <div class="custom-tile-category"> <strong> <span>Posted in </span> <a href="/t5/Billing-Account-Management/bd-p/account-billing">Billing & Account Management</a> </strong> </div> <div class="statistics-date-wrapper"> <div class="custom-user-statistics"> <ul class="custom-tile-statistics for-recent-activity"> <li view-href="/t5/Billing-Account-Management/I-ve-paid-for-pro-plan-twice-but-nothing-shows-up/td-p/9546" class="custom-tile-views"> <b>1.8K</b> Views </li> <li view-href="/t5/Billing-Account-Management/I-ve-paid-for-pro-plan-twice-but-nothing-shows-up/td-p/9546" class="custom-tile-replies-anonymous-disabled"> <b>3</b> replies <div class="custom-anonymous-replies-tooltip"> <h5>You are not logged in</h5> <p>Please log in to like or reply</p> <p class='custom-tooltip-signin'> <a role="menuitem" tabindex="0" href="https://zoom.us/community/sso?referer=https%3A%2F%2Fcommunity.zoom.com%2Ft5%2FBilling-Account-Management%2FI-ve-paid-for-pro-plan-twice-but-nothing-shows-up%2Ftd-p%2F9546" class="header-link zoom-login-link">Sign In</a> </p> </div> </li> <li msg-id="9546" class="custom-tile-kudos-anonymous-disabled"> <b>0</b> likes <div class="custom-anonymous-kudos-tooltip"> <h5>You are not logged in</h5> <p>Please log in to like or reply</p> <p class='custom-tooltip-signin'> <a role="menuitem" tabindex="0" href="https://zoom.us/community/sso?referer=https%3A%2F%2Fcommunity.zoom.com%2Ft5%2FBilling-Account-Management%2FI-ve-paid-for-pro-plan-twice-but-nothing-shows-up%2Ftd-p%2F9546" class="header-link zoom-login-link">Sign In</a> </p> </div> </li> </ul> </div> <div class="custom-tile-date"> <time>2021-09-11</time> </div> </div> </div> </div> </aside> <footer> <div class="custom-tile-author-info"> <div class="custom-avtar-container"> <a class="UserAvatar lia-link-navigation" href="/t5/user/viewprofilepage/user-id/72045" title="View profile"> <img class="lia-user-avatar-message" alt="CeliaHart" src="https://community-staging.gss.corp.zoom.com/html/assets/Avatar-Default2.png" /> </a> </div> <div class="custom-username-container"> <strong> <span>By </span> <a class="lia-link-navigation lia-page-link lia-user-name-link" target="_self" href="/t5/user/viewprofilepage/user-id/72045" rel="author" title="View profile"> <span class="custom-username " >CeliaHart</span> </a> </strong> <div class="custom-rank"> <small>•</small> <em>Explorer</em> </div> </div> </div> <div> </div> </footer> </article> <div class="custom-latest-reply-date"> <img src="/html/assets/latest-reply-arrow.svg" alt="reply-icon"/> <strong> <span>Latest Reply - </span> <a href="/t5/Billing-Account-Management/I-ve-paid-for-pro-plan-twice-but-nothing-shows-up/m-p/19036#M625"> <time>2021-10-19</time> </a> </strong> </div> </section> <section class="custom-message-tile-wrapper"> <article class="custom-message-tile custom-thread-unread"> <div class="custom-message-tile-description"> <h3> <a href="/t5/Billing-Account-Management/Subscription-Issue/td-p/18991" title="Subscription Issue">Subscription Issue</a> </h3> <p> <section class="less-content"> Hello everyone . I was trying to contact a person from the zoom costumer service for a really big deal issue. Because I payed a PRO plan in zoom on May 21,2021 and it will expires on March 20, 2022. Then the problem is my subscription turns to BASIC.... <b class="show-more">Show more</b> </section> <section class="more-content"> <P>Hello everyone . I was trying to contact a person from the zoom costumer service for a really big deal issue. Because I payed a PRO plan in zoom on May 21,2021 and it will expires on March 20, 2022. Then the problem is my subscription turns to BASIC. and I really don't know why and how did it happen. Please help me for my issue because I am having an upcoming event in next next week. I really need the zoom service to fix it.</P> <br> <b class="show-less">Show less</b> <br> <br> </section> </p> </div> <aside> <div class="recent-activity-footer"> <div class="recent-activity-footer-desktop"> <div class="custom-tile-category"> <strong> <span>Posted in </span> <a href="/t5/Billing-Account-Management/bd-p/account-billing">Billing & Account Management</a> </strong> </div> <div class="custom-user-statistics"> <!-- Added by iTalent as part of https://italent.atlassian.net/browse/ZOOM-6 --> <!-- Start: to verify whether user has Kudoed it or not --> <ul class="custom-tile-statistics for-recent-activity"> <li view-href="/t5/Billing-Account-Management/Subscription-Issue/td-p/18991" class="custom-tile-views"> <b>956</b> Views </li> <li view-href="/t5/Billing-Account-Management/Subscription-Issue/td-p/18991" class="custom-tile-replies-anonymous-disabled"> <b>1</b> replies <div class="custom-anonymous-replies-tooltip"> <h5>You are not logged in</h5> <p>Please log in to like or reply</p> <p class='custom-tooltip-signin'> <a role="menuitem" tabindex="0" href="https://zoom.us/community/sso?referer=https%3A%2F%2Fcommunity.zoom.com%2Ft5%2FBilling-Account-Management%2FSubscription-Issue%2Ftd-p%2F18991" class="header-link zoom-login-link">Sign In</a> </p> </div> </li> <!-- <li class="custom-tile-kudos"> <b>0</b> likes </li> --> <li msg-id="18991" class="custom-tile-kudos-anonymous-disabled"> <b>0</b> likes <div class="custom-anonymous-kudos-tooltip"> <h5>You are not logged in</h5> <p>Please log in to like or reply</p> <p class='custom-tooltip-signin'> <a role="menuitem" tabindex="0" href="https://zoom.us/community/sso?referer=https%3A%2F%2Fcommunity.zoom.com%2Ft5%2FBilling-Account-Management%2FSubscription-Issue%2Ftd-p%2F18991" class="header-link zoom-login-link">Sign In</a> </p> </div> </li> <!-- End of https://italent.atlassian.net/browse/ZOOM-4 --> </ul> </div> <div class="custom-tile-date"> <time>2021-10-19</time> </div> </div> <div class="recent-activity-footer-mobile"> <div class="custom-tile-category"> <strong> <span>Posted in </span> <a href="/t5/Billing-Account-Management/bd-p/account-billing">Billing & Account Management</a> </strong> </div> <div class="statistics-date-wrapper"> <div class="custom-user-statistics"> <ul class="custom-tile-statistics for-recent-activity"> <li view-href="/t5/Billing-Account-Management/Subscription-Issue/td-p/18991" class="custom-tile-views"> <b>956</b> Views </li> <li view-href="/t5/Billing-Account-Management/Subscription-Issue/td-p/18991" class="custom-tile-replies-anonymous-disabled"> <b>1</b> replies <div class="custom-anonymous-replies-tooltip"> <h5>You are not logged in</h5> <p>Please log in to like or reply</p> <p class='custom-tooltip-signin'> <a role="menuitem" tabindex="0" href="https://zoom.us/community/sso?referer=https%3A%2F%2Fcommunity.zoom.com%2Ft5%2FBilling-Account-Management%2FSubscription-Issue%2Ftd-p%2F18991" class="header-link zoom-login-link">Sign In</a> </p> </div> </li> <li msg-id="18991" class="custom-tile-kudos-anonymous-disabled"> <b>0</b> likes <div class="custom-anonymous-kudos-tooltip"> <h5>You are not logged in</h5> <p>Please log in to like or reply</p> <p class='custom-tooltip-signin'> <a role="menuitem" tabindex="0" href="https://zoom.us/community/sso?referer=https%3A%2F%2Fcommunity.zoom.com%2Ft5%2FBilling-Account-Management%2FSubscription-Issue%2Ftd-p%2F18991" class="header-link zoom-login-link">Sign In</a> </p> </div> </li> </ul> </div> <div class="custom-tile-date"> <time>2021-10-19</time> </div> </div> </div> </div> </aside> <footer> <div class="custom-tile-author-info"> <div class="custom-avtar-container"> <a class="UserAvatar lia-link-navigation" href="/t5/user/viewprofilepage/user-id/128176" title="View profile"> <img class="lia-user-avatar-message" alt="YaniMills" src="https://community-staging.gss.corp.zoom.com/html/assets/Avatar-Default2.png" /> </a> </div> <div class="custom-username-container"> <strong> <span>By </span> <a class="lia-link-navigation lia-page-link lia-user-name-link" target="_self" href="/t5/user/viewprofilepage/user-id/128176" rel="author" title="View profile"> <span class="custom-username " >YaniMills</span> </a> </strong> <div class="custom-rank"> <small>•</small> <em>Newcomer</em> </div> </div> </div> <div> </div> </footer> </article> <div class="custom-latest-reply-date"> <img src="/html/assets/latest-reply-arrow.svg" alt="reply-icon"/> <strong> <span>Latest Reply - </span> <a href="/t5/Billing-Account-Management/Subscription-Issue/m-p/19016#M98"> <time>2021-10-19</time> </a> </strong> </div> </section> </section> </section> </div> <div aria-label="Use the previous and next links to move between pages. 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