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AT&T; U-verse Voice Setup Support - U-verse Voice Service Features
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livepersonChatReporting(chatType,sourcePageName,chatPage) { var zipCode = '' ; var dcs_array = getDcsParameters(window.location.href); var pageName = dcs_array[4] ; dcsMultiTrack('DCS.dcsref',window.location.href,'DCS.dcssip','sales.liveperson.net','DCS.dcsuri','/virtual/chatrequest','DCSext.wtPN',chatPage,'DCSext.wtEvent','Chat_Request_Submit', 'DCSext.wtChatVendor','LivePerson','DCSext.wtChatType',chatType,'DCSext.wtChatInitAppName','eSupport','DCSext.wtChatInitDomain',dcs_array[0],'DCSext.wtChatInitPN',sourcePageName, 'DCSext.wtChatInitUrl',dcs_array[3],'DCSext.wtChatInitUrlExt',dcs_array[2],'DCSext.wtZipCode',zipCode,'DCSext.wtNoHit','1','DCSext.wtSuccessFlag','1','DCSext.wtStatusCode','0'); } function teamSiteReporting(slotClick,destinationURI) { if(window.location.href.indexOf("devicetroubleshoot") >= 0){ teamSiteWorkflowClick(slotClick,destinationURI); } else{ var deviceModel = '' ; var deviceMake = '' ; var zipCode = '' ; var isDSelected = isDeviceSel(); var dcs_array = getDcsParameters(destinationURI); var pageName = dcs_array[4] ; var dcs_uri = dcs_array[3]; if(null!=destinationURI.match('http') || null!=destinationURI.match('https') || null!=destinationURI.match('//')){ if(null==destinationURI.match('att.com') && null==destinationURI.match('www.att.com')){ dcs_uri = '/virtual/offsite' ; } } if(isDSelected==false){ dcsMultiTrack('DCS.dcsref',window.location.href, 'DCS.dcssip',dcs_array[0], 'DCS.dcsuri',dcs_uri, 'DCS.dcsqry',dcs_array[1], 'DCSext.wtUrlExt',dcs_array[2],'DCSext.wtPN',pageName, 'DCSext.wtSlotClick',slotClick, 'DCSext.wtZipCode',zipCode, 'DCSext.wtSupMethod','ES', 'DCSext.wtNoHit','1'); }else{ dcsMultiTrack('DCS.dcsref',window.location.href, 'DCS.dcssip',dcs_array[0], 'DCS.dcsuri',dcs_uri, 'DCS.dcsqry',dcs_array[1], 'DCSext.wtUrlExt',dcs_array[2], 'DCSext.wtPN',pageName, 'DCSext.wtSlotClick',slotClick, 'DCSext.wtZipCode',zipCode, 'DCSext.wtSupMethod','ES', 'DCSext.wtNoHit','1', 'DCSext.wtDevMake',deviceMake, 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href="https://web.archive.org/web/20130401102651/http://www.att.com/esupport/main.jsp?cv=812" name="Support_Internet_Support">Support</a></li> <li><a href="https://web.archive.org/web/20130401102651/http://www.att.com/esupport/email.jsp" name="Support_Internet_Email">Email</a></li> <li><a href="https://web.archive.org/web/20130401102651/http://www.att.com/esupport/wifi.jsp?cv=812&_requestid=612188" name="Support_Internet_Wi-Fi">Wi-Fi</a></li> <li><a href="https://web.archive.org/web/20130401102651/http://www.att.com/esupport/billAndAccount.jsp?cv=813" name="Support_Internet_Billing & Account">Billing & Account</a></li> </ul> </div> </div> <div class="secondColumn "> <div class="columnContent"> <h3>DSL High Speed Internet</h3> <ul class="trayNoBullet"> <li><a href="https://web.archive.org/web/20130401102651/http://www.att.com/esupport/main.jsp?cv=801" name="Support_Internet_Support">Support</a></li> <li><a href="https://web.archive.org/web/20130401102651/http://www.att.com/esupport/email.jsp" name="Support_Internet_Email">Email</a></li> <li><a href="https://web.archive.org/web/20130401102651/http://www.att.com/esupport/wifi.jsp" name="Support_Internet_Wi-Fi">Wi-Fi</a></li> <li><a href="https://web.archive.org/web/20130401102651/http://www.att.com/esupport/billAndAccount.jsp?cv=801" name="Support_Internet_Billing & Account">Billing & Account</a></li> </ul> </div> </div> <div class="secondColumn "> <div class="columnContent"> <h3>Internet Repair Resources</h3> <ul class="trayNoBullet"> <li><a href="https://web.archive.org/web/20130401102651/http://ufix.att.com/" name="Support_Internet_Internet Troubleshooting">Internet Troubleshooting</a></li> <li><a href="https://web.archive.org/web/20130401102651/http://www.att.com/esupport/dsl-support-tool/" name="Support_Internet_All Troubleshooting Options">All Troubleshooting Options</a></li> </ul> </div> </div> <div class="secondColumn "> <div 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href="https://web.archive.org/web/20130401102651/http://www.att.com/esupport/article.jsp?sid=KB403122" name="Support_Home Phone_Changing Services">Changing Services</a></li> <li><a href="https://web.archive.org/web/20130401102651/http://www.att.com/esupport/main.jsp?cv=807&ct=9001834&pv=2" name="Support_Home Phone_Calling Features">Calling Features</a></li> </ul> </div> </div> </div> </li> <li> <a class="secondaryMenuItem" href="https://web.archive.org/web/20130401102651/http://www.att.com/esupport/billAndAccount.jsp?view=combine" name="Support_Billing & Account">Billing & Account</a> <div class="trayContentItem trayFiveCol"> <div class="firstColumn"> <div class="columnContent"> <img src="//web.archive.org/web/20130401102651im_/http://0.ecom.attccc.com/media/att/2011/global/nav/img-support-bundles_AA000R4U.png" alt="Billing & Account"/> </div> </div> <div class="secondColumn "> <div class="columnContent"> <h3>Wireless</h3> <ul class="trayNoBullet"> <li><a 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href="https://web.archive.org/web/20130401102651/http://www.att.com/esupport/article.jsp?cv=803&sid=KB403228" name="Support_Billing & Account_Payment Options">Payment Options</a></li> <li><a href="https://web.archive.org/web/20130401102651/http://www.att.com/esupport/sample-bill/u-verse.jsp" name="Support_Billing & Account_U-verse Bill Sample">U-verse Bill Sample</a></li> </ul> </div> </div> <div class="secondColumn "> <div class="columnContent"> <h3>Home Phone/Internet</h3> <ul class="trayNoBullet"> <li><a href="https://web.archive.org/web/20130401102651/http://www.att.com/esupport/billAndAccount.jsp?cv=807" name="Support_Billing & Account_Home Phone Billing & Account">Home Phone Billing & Account</a></li> <li><a href="https://web.archive.org/web/20130401102651/http://www.att.com/esupport/billAndAccount.jsp?cv=801" name="Support_Billing & Account_Internet Billing & Account">Internet Billing & Account</a></li> <li><a href="https://web.archive.org/web/20130401102651/http://www.att.com/esupport/article.jsp?wtSlotClick=1-0067BN-0-2&sid=KB403228&CV=807" name="Support_Billing & Account_Payment Options">Payment Options</a></li> <li><a href="https://web.archive.org/web/20130401102651/http://localization.att.com/loc/controller?prod-snip=ebill_res_understanding_bill" name="Support_Billing & Account_Home Phone Bill Sample">Home Phone Bill Sample</a></li> </ul> </div> </div> <div class="secondColumn "> <div class="columnContent"> <h3>Popular Topics</h3> <ul class="trayNoBullet"> <li><a href="https://web.archive.org/web/20130401102651/http://localization.att.com/loc/controller?prod-snip=MAR_Forgot_User_ID" name="Support_Billing & Account_Forgot User ID">Forgot User ID</a></li> <li><a href="https://web.archive.org/web/20130401102651/http://localization.att.com/loc/controller?prod-snip=MAR_Forgot_Password" name="Support_Billing & Account_Forgot Password">Forgot Password</a></li> <li><a href="https://web.archive.org/web/20130401102651/https://rewardcenter.att.com/" name="Support_Billing & Account_Check AT&T Rewards">Check AT&T Rewards</a></li> </ul> </div> </div> </div> </li> <li> <a class="secondaryMenuItem" href="https://web.archive.org/web/20130401102651/http://www.att.com/esupport/orders-repairs.jsp" name="Support_Orders & Repairs">Orders & Repairs</a> <div class="trayContentItem trayFiveCol"> <div class="firstColumn"> <div class="columnContent"> <img src="//web.archive.org/web/20130401102651im_/http://0.ecom.attccc.com/media/att/2011/global/nav/img-support-bundles_AA000R4U.png" alt="Orders & Repairs"/> </div> </div> <div class="secondColumn "> <div class="columnContent"> <h3>Orders & Shipments</h3> <ul class="trayNoBullet"> <li><a href="https://web.archive.org/web/20130401102651/https://www.att.com/eos/unauth/eosLogin?productType=wireless" name="Support_Orders & Repairs_Wireless">Wireless</a></li> <li><a href="https://web.archive.org/web/20130401102651/https://www.att.com/eos/unauth/eosLogin?productType=uverse" name="Support_Orders & Repairs_U-verse">U-verse</a></li> <li><a href="https://web.archive.org/web/20130401102651/https://www.att.com/eos/unauth/eosLogin?productType=wireline" name="Support_Orders & Repairs_Internet">Internet</a></li> <li><a href="https://web.archive.org/web/20130401102651/https://www.att.com/eos/unauth/eosLogin?productType=wireline" name="Support_Orders & Repairs_Home Phone">Home Phone</a></li> </ul> </div> </div> <div class="secondColumn "> <div class="columnContent"> <h3>Installation Appointments</h3> <ul class="trayNoBullet"> <li><a href="https://web.archive.org/web/20130401102651/https://www.att.com/eos/unauth/eosLogin?productType=uverse" name="Support_Orders & Repairs_U-verse">U-verse</a></li> <li><a href="https://web.archive.org/web/20130401102651/https://www.att.com/eos/unauth/eosLogin?productType=wireline" name="Support_Orders & Repairs_DSL">DSL</a></li> <li><a href="https://web.archive.org/web/20130401102651/https://www.att.com/eos/unauth/eosLogin?productType=wireline" name="Support_Orders & Repairs_Home Phone">Home Phone</a></li> </ul> </div> </div> <div class="secondColumn "> <div class="columnContent"> <h3>Repair Appointments</h3> <ul class="trayNoBullet"> <li><a href="https://web.archive.org/web/20130401102651/http://www.att.com/appointmentstatus" name="Support_Orders & Repairs_U-verse">U-verse</a></li> <li><a href="https://web.archive.org/web/20130401102651/http://www.att.com/repair" name="Support_Orders & Repairs_Home Phone">Home Phone</a></li> </ul> </div> </div> <div class="secondColumn "> <div class="columnContent"> <h3>Troubleshoot & Resolve</h3> <ul class="trayNoBullet"> <li><a href="https://web.archive.org/web/20130401102651/https://ufix.att.com/ssm/dispatcher/Controller.jpf?.vendorId=ATT-SST&.ctx=eComSST&flowId=onlinesst" name="Support_Orders & Repairs_U-verse Issues">U-verse Issues</a></li> <li><a href="https://web.archive.org/web/20130401102651/https://ufix.att.com/ssm/dispatcher/Controller.jpf?.vendorId=ATT-SST&.ctx=eComSST&flowId=onlinesst" name="Support_Orders & Repairs_Internet Troubleshooting">Internet Troubleshooting</a></li> <li><a href="https://web.archive.org/web/20130401102651/http://www.att.com/repair" name="Support_Orders & Repairs_Home Phone Issues">Home Phone Issues</a></li> </ul> </div> </div> </div> </li> <li> <a class="secondaryMenuItem" href="https://web.archive.org/web/20130401102651/http://forums.att.com/" name="Support_Communities">Communities</a> <div class="trayContentItem trayTwoCol"> <div class="firstColumn"> <div class="columnContent"> <img src="//web.archive.org/web/20130401102651im_/http://0.ecom.attccc.com/media/att/2011/global/nav/img-support-bundles_AA000R4U.png" alt="Communities"/> </div> </div> <div class="secondColumn "> <div class="columnContent"> <h3>Customer Communities</h3> <ul class="trayNoBullet"> <li><a href="https://web.archive.org/web/20130401102651/http://forums.att.com/t5/AT-T-Wireless-Community/ct-p/ATTWireless" name="Support_Communities_Wireless">Wireless</a></li> <li><a href="https://web.archive.org/web/20130401102651/http://forums.att.com/t5/AT-T-U-verse-Community/ct-p/ATTUverse" name="Support_Communities_U-verse">U-verse</a></li> <li><a href="https://web.archive.org/web/20130401102651/https://getsocial.att.com/" name="Support_Communities_U-verse New Customers">U-verse New Customers</a></li> <li><a href="https://web.archive.org/web/20130401102651/http://forums.att.com/t5/AT-T-Internet-Community/ct-p/ATTInternet" name="Support_Communities_Internet">Internet</a></li> <li><a href="https://web.archive.org/web/20130401102651/http://forums.att.com/" name="Support_Communities_All Customer Communities">All Customer Communities</a></li> </ul> </div> </div> </div> </li> <li> <a class="secondaryMenuItem" href="https://web.archive.org/web/20130401102651/http://www.att.com/econtactus/" name="Support_Contact Us">Contact Us</a> <div class="trayContentItem trayTwoCol"> <div class="firstColumn"> <div class="columnContent"> <img src="//web.archive.org/web/20130401102651im_/http://0.ecom.attccc.com/media/att/2011/global/nav/img-support-bundles_AA000R4U.png" alt="Contact Us"/> </div> </div> <div class="secondColumn "> <div class="columnContent"> <h3>We're Here To Help</h3> <ul class="trayNoBullet"> <li><a href="https://web.archive.org/web/20130401102651/http://www.att.com/econtactus/" name="Support_Contact Us_Contact Us">Contact Us</a></li> <li><a href="https://web.archive.org/web/20130401102651/http://repair.att.com/repair/landing.do" name="Support_Contact Us_Troubleshoot & Resolve">Troubleshoot & Resolve</a></li> <li><a href="https://web.archive.org/web/20130401102651/https://rewardcenter.att.com/default.aspx" name="Support_Contact Us_AT&T Reward Center">AT&T Reward Center</a></li> <li><a href="https://web.archive.org/web/20130401102651/http://www.att.com/storelocator/" name="Support_Contact Us_AT&T Store Locator">AT&T Store Locator</a></li> </ul> </div> </div> </div> </li> </ul> </li> <li id="primary_Search"> <form method="get" id="searchForm" name="searchForm" action="/web/20130401102651/http://www.att.com/global-search/search.jsp"> <fieldset> <input type="hidden" name="App_ID" value="HOME"/> <input type="hidden" name="autoSuggest" value=""/> <input type="hidden" name="tabPressed" id="tabPressed" value="FALSE"/> <input type="text" value="Search" name="q" id="search" class="ask_a_question_box" title="Search"/> <button type="button">Submit</button> <div id="autoSuggestBox" class="autoSuggest" style="display:none;"></div> </fieldset> </form> </li> </ul> </div> <ul id="secondaryMenu_Support" class="secondaryMenu selected" style="display:block;clear:left;"> <li class=""> <a class="secondaryMenuItem" href="https://web.archive.org/web/20130401102651/http://www.att.com/esupport/productRouting.jsp?sg=8005" name="Support_Wireless">Wireless</a> </li> <li class=""> <a class="secondaryMenuItem" href="https://web.archive.org/web/20130401102651/http://www.att.com/esupport/productRouting.jsp?sg=8002" name="Support_Digital TV">Digital TV</a> </li> <li class=""> <a class="secondaryMenuItem" href="https://web.archive.org/web/20130401102651/http://www.att.com/esupport/productRouting.jsp?sg=8001" name="Support_Internet">Internet</a> </li> <li class=""> <a class="secondaryMenuItem" href="https://web.archive.org/web/20130401102651/http://www.att.com/esupport/productRouting.jsp?sg=8003" name="Support_Home Phone">Home Phone</a> </li> <li class=""> <a class="secondaryMenuItem" href="https://web.archive.org/web/20130401102651/http://www.att.com/esupport/billAndAccount.jsp?view=combine" name="Support_Billing & Account">Billing & Account</a> </li> <li class=""> <a class="secondaryMenuItem" href="https://web.archive.org/web/20130401102651/http://www.att.com/esupport/orders-repairs.jsp" name="Support_Orders & Repairs">Orders & Repairs</a> </li> <li class=""> <a class="secondaryMenuItem" href="https://web.archive.org/web/20130401102651/http://forums.att.com/" name="Support_Communities">Communities</a> </li> <li class=""> <a class="secondaryMenuItem" href="https://web.archive.org/web/20130401102651/http://www.att.com/econtactus/" name="Support_Contact Us">Contact Us</a> </li> </ul> <div id="trayContent" style="display:block;height:0px;"></div> </div> </div> <div id="globalNavShadows" style="height:15px;*height:40px;"></div> </div> <script type="text/javascript"> var getPageLevelGeos = function() { var stateCode = ''; var currentGeoList = stateCode; return currentGeoList; }; /* jQuery(document).ready(function() { jQuery.get('welcome/welcomeMiddleColumn.jsp?pv=1&contentItemidParam=&cif=', function (data) { jQuery('#spanel').html(data); }); }); */ //lpUnit can be set to the value of contactus13-e, contactus13-mw, contactus13-sw, contactus13-w, contactus9-all var skillValue = ''; if (typeof(lpUnit)=='undefined') var lpUnit=skillValue; if (typeof(lpLanguage)=='undefined') var lpLanguage='None'; jQuery(document).ready(function() { jQuery("#ssimLink").click(function(e) { url='/esupport/main.jsp?cv='; var _width=567; var _height=526; if (jQuery.browser.msie && jQuery.browser.version <= 9) {_width=597;_height=557;} jQuery.colorbox({iframe:false, height:_height, width:_width, scrolling:false, href: '/esupport/sharedSegments/supportViewOverlay.jsp?return-path='+url, escKey:true,overlayClose:true}); }); }); </script> <script type="text/javascript" src="/web/20130401102651js_/http://www.att.com/esupport/javascript/mtagconfig.js"></script> <script type="text/javascript"> function openModelWithoutDeviceSelected(){ var cv = "814"; if( (cv == "820" ||cv == "821" ) & !isDeviceSelected() ){ openDeviceModel(null, true); } } jQuery(document).ready(function(){ openModelWithoutDeviceSelected(); }); jQuery(document).ready(function() { }); </script> <div id="breadcrumbsBox" style="height:25px;margin:-10px auto 10px;position:relative;width:974px;padding-bottom:15px;"> <div id="breadcrumbs"></div> </div> <div id="wrapper"> <div id="main-container"> <div class="bg-top-shadow"></div> <div class="bg-mid-shadow"> <div class="content"> <!-- BEGIN: Content row --> <!-- BEGIN: Upper row --> <div id="content-header"> <!-- BEGIN: Breadcrumbs --> <!--<ul id="breadcrumbs123"> </ul> --> <!--End of Breadcrumb--> <style type="text/css"> form#ask_a_QuestionForm .text { margin-right: 0; } label#askInputLabel { color: #ff7200; font-size: 11px; font-weight: bold; line-height: 14px; margin-bottom: 5px; } div#subtitleID { position: relative; } form#ask_a_QuestionForm { right: 18px; } div#search_options_container { display: none; background: transparent url(/web/20130401102651im_/http://www.att.com/esupport/images/background/search_bg.gif) top left no-repeat; height: 100px; width: 110px; z-index: 99999; position: absolute; right: -18px; top: 17px; padding: 30px 10px 10px 10px; text-align:left; } div#search_options_container p { font-weight: bold; } div#search_options_container ul#searchList li a { color: #656565; } div#search_options_container ul#searchList li a:hover, div#search_options_container ul#searchList li a.active { color: #067ab4; } div.col_230_border_none, div.col_230_border_none div.first_230 { position: static; } #ask_a_QuestionForm .text { color:#999; } div#search_options_container ul#searchList li a.setSearchText { color: #067ab4; } </style> <div id="content-header-left" class="without-mysection"> <h1> Set Up & Use U-verse<sup>®</sup> Voice </h1> </div> <!-- BEGIN: Support for dropdown --> <div id="select-device"> <form id="select-your-device" action="search.jsp" class="styled_forms askForm"> </form> </div> <!-- END: Support for dropdown --> <!-- Useless br removing <br class="clear" /> </div> --> <!-- END: Upper row --> </div> <div id="primary-content"> <div id="left-content-col"> <!-- BEGIN: AAQ --> <style type="text/css"> form#ask_a_QuestionForm .text { 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top: 17px; padding: 30px 10px 10px 10px;*/ /* changing left 80 to 76 after global Nav integration */ left:76px; top:59px; padding:20px 10px 22px 10px; text-align:left; } .lvl-1{z-index:2} .lvl-2{z-index:1} /* Hiding after global Nav integration start #ie div#search_options_container{top:125px; left:94px;padding:30px 10px 22px 10px;height:90px;} */ div#search_options_container p { font-weight: bold; /* adding margin after global Nav integration */ margin-bottom:3px; } div#search_options_container ul#searchList li a { color: #656565; } div#search_options_container ul#searchList li a:hover, div#search_options_container ul#searchList li a.active { color: #067ab4; } div.col_230_border_none, div.col_230_border_none div.first_230 { position: static; } #ask_a_QuestionForm .text { color:#333; } div#search_options_container ul#searchList li a.setSearchText { color: #067ab4; } /* Adding this for UI Change */ #searchList li{padding-bottom:5px;} /* UI Change for new UI 14-02-2011 End */ </style> <script type="text/javascript"> var serviceGroupCode=''; </script> <script type="text/javascript"> jQuery(document).ready(function() { //B2C-93450 start //var deviceModel = ''; //if(deviceModel!= null && deviceModel !=''){ // jQuery("#deviceFilter").val('true'); //}else //{ //jQuery("#deviceFilter").val('false'); //} //B2C-93450 end jQuery('#searchOptions').bind('click', function (event) { jQuery('#search_options_container').slideToggle('fast', function() { // Animation complete. }); }); setSearchTerm = function(grpCode) { serviceGroupCode=grpCode; jQuery("#search_options_container").hide("fast"); var srchVarTmp = jQuery("#askQInput").val(); if(srchVarTmp!="" && srchVarTmp!= "Search FAQs"){ jQuery("#askFormImageSubmitButton").trigger("click"); } }; jQuery('#askQInput').focus(function() { var searchValue = jQuery('#askQInput').val(); if (searchValue=="Search FAQs") { jQuery('#askQInput').val(""); jQuery('#askQInput').css('color', '#000'); } }); jQuery('#askQInput').blur(function() { var searchValue = jQuery('#askQInput').val(); if (searchValue=='') { jQuery('#askQInput').val("Search FAQs"); jQuery('#askQInput').css('color', '#ccc'); } }); jQuery('#askQInput').keypress(function(e){ var srchVar1 = jQuery("#askInput").val(); srchVar1 = jQuery.trim(srchVar1); if(e.keyCode == 13 && (srchVar1 =="" || srchVar1 =="undefined")){ //alert('inside ') ; jQuery("#askFormImageSubmitButton").trigger("click"); return false; } }); }); function changeCheckBoxState(){ if(jQuery(".checker span").hasClass("checked").toString()=='true'){ jQuery("#deviceFilter").val('false'); } else{ jQuery("#deviceFilter").val('true'); } } </script> <script type="text/javascript"> jQuery(document).ready(function() { jQuery("#askFormImageSubmitButton").click(function(e) { e.preventDefault(); var srchVar = jQuery("#askQInput").val(); srchVar = jQuery.trim(srchVar); if (srchVar=="" || srchVar== "Search FAQs"){ jQuery.nyroModalManual({ autosizeable: true, url : 'sharedSegments/emptySearchOverlay.jsp' }); return false; } jQuery.get("sharedSegments/dynamicService.jsp?currentGroup="+serviceGroupCode, {group: serviceGroupCode }, function(data) { var svcMap=jQuery.trim(data); if(svcMap!=':'){ var arr=new Array(); var svcCode=document.getElementById('cv'); var svcName=document.getElementById('serviceName'); arr=svcMap.split(':'); svcCode.value=arr[0]; svcName.value=arr[1]; jQuery("#ask_a_QuestionForm").submit(); return ; } else{ jQuery.nyroModalManual({ autosizeable: true, windowResize: true, minWidth: 550, minHeight:200, url : 'sharedSegments/AAQInterstitial.jsp?srch='+srchVar+"&servicecode="+serviceGroupCode }); } } ); }); }); </script> <div class="box first_194 row-seamless-2 lvl-1"> <form title="Search For" class="styled_forms askForm" action="search.jsp" id="ask_a_QuestionForm"> <h2> Ask a Question</h2> <div class="askaQDiv"> <div class="askaQDivInput"> <input title="Search For" type="text" name="srch" class="text" value="Search FAQs" maxlength="255" id="askQInput" style="border:0px !important;"/> <input name="serviceName" type="hidden" id="serviceName" value=""/> <input name="df" type="hidden" id="deviceFilter" value="false"/> </div> <input type="hidden" id="cv" name="cv" value=""/> <div id="search_options_container"> <p>Search within:</p> <ul id="searchList"> <li><a href="#" onclick="setSearchTerm('8005'); return false;">Wireless</a></li> <li><a href="#" onclick="setSearchTerm('8004'); return false;">U-verse</a></li> <li><a href="#" onclick="setSearchTerm('8001'); return false;">Internet & Email</a></li> <li><a href="#" onclick="setSearchTerm('8002'); return false;">Digital TV</a></li> <li><a href="#" onclick="setSearchTerm('8003'); return false;">Home Phone</a></li> </ul> </div> <input id="askFormImageSubmitButton" type="image" src="/web/20130401102651im_/http://www.att.com/esupport/images/buttons/btn_search.jpg" alt="Search"/> <img src="/web/20130401102651im_/http://www.att.com/esupport/images/buttons/btn_select_search_option.jpg" id="searchOptions" alt="Click arrow to select a search option" title="Click arrow to select a search option" width="20" height="22" border="0"/> </div> </form> </div> <!-- END: AAQ --> <!-- BEGIN: Browse Support Topics --> <div class="clear"></div> <!-- END: Browse Support Topics --> <!-- BEGIN:5 Slot 5 --> <div class="box first_194 row-seamless-2"> <div id="solutionFinder" class="pad-5-5-5-5"> <meta name="DCSext.wtSlotContent" content="1~007LKD!901391"/> <div class="pad-5-5-5-5"> <h3>My Order & Bill</h3> <ul id="supportTopics" class="topPad10"> <li><a href="https://web.archive.org/web/20130401102651/https://www.att.com/eos/unauth/eosLogin?productType=uverse" onclick="teamSiteReporting('1-007LKD!901391-0-1','https://web.archive.org/web/20130401102651/https://www.att.com/eos/unauth/eosLogin?productType=uverse');">Check installation appointment</a></li> <li><a href="/web/20130401102651/http://www.att.com/esupport/article.jsp?sid=KB401950" onclick="teamSiteReporting('1-007LKD!901391-0-2','/esupport/article.jsp?sid=KB401950');">Get ready for installation day</a></li> <li><a href="/web/20130401102651/http://www.att.com/esupport/billAndAccount.jsp?cv=813" onclick="teamSiteReporting('1-007LKD!901391-0-3','/esupport/billAndAccount.jsp?cv=813');">U-verse billing & account</a></li> <li><a href="https://web.archive.org/web/20130401102651/https://rewardcenter.att.com/default.aspx" onclick="teamSiteReporting('1-007LKD!901391-0-4','https://web.archive.org/web/20130401102651/https://rewardcenter.att.com/default.aspx');">Visit the AT&T; Reward Center</a></li> <li><a href="https://web.archive.org/web/20130401102651/https://www.att.com/olam/loginAction.olamexecute?customerType=U" onclick="teamSiteReporting('1-007LKD!901391-0-5','https://web.archive.org/web/20130401102651/https://www.att.com/olam/loginAction.olamexecute?customerType=U');">Manage myAT&T; account</a></li> </ul> </div> <meta name="DCSext.wtVC" content="901391"></meta> </div> </div> <!-- END:5 Slot 5 --> <!-- BEGIN:6 Slot 6 --> <div class="box first_194 row-seamless-2"> <div id="solutionFinder"> <meta name="DCSext.wtSlotContent" content="1~0074XF"/> <div class="min105" style="background: transparent url(/web/20130401102651im_/http://www.att.com/images/eSupport/Backgrounds/bg_orange_globe_AA000M2C.jpg) no-repeat scroll 0% 0%;"> <h3>More U-verse Voice <br>Support</h3> <p>Find more helpful U-verse Voice topics.</p> <p class="topPad5"><a class="lt_nav_feed" href="/web/20130401102651/http://www.att.com/esupport/main.jsp?cv=814" onclick="teamSiteReporting('1-0074XF-0-1','/esupport/main.jsp?cv=814');">More U-verse Voice support</a></p> </div> <meta name="DCSext.wtVC" content="901393"></meta> </div> </div> </div> <!-- This Div Id for rendered topic tree by Ajax call --> <div id="middle-content-col"> <div class="box" style="padding-left:0;padding-right:0;"> <div id="spanel" class="overflowXHidden"> <script type="text/javascript"> var breadcrum=""; var breadcrumLabel=""; </script> <script type="text/javascript"> breadcrumLabel="U-verse Voice"; breadcrumLabel= checkLabelLenth(breadcrumLabel); //breadcrum="<li><a onmouseover='showTips(1)' onmouseout='hideTips(1)' href='main.jsp?cv=814' >"+breadcrumLabel+" </a>"; //Removed ToolTip popup option if(breadcrum.indexOf("<ul")==-1) breadcrum="<ul>"; breadcrum=breadcrum+"<li><a href='main.jsp?cv=814' >"+breadcrumLabel+" </a>"; breadcrum=breadcrum+"<div style='display: none; margin-top:65px; z-index:25;' class='tips-container' id='1'>"; breadcrum=breadcrum+"<div class='tips-left'></div>"; breadcrum=breadcrum+"<div class='tips-middle' >U-verse Voice</div>"; breadcrum=breadcrum+"<div class='tips-right' ></div>"; breadcrum=breadcrum+" <br class='clear'></div></li>" breadcrum=breadcrum+"<li>"; breadcrum=breadcrum+" > <li>Set Up & Use</li>"; if(breadcrum.indexOf("<ul")==-1) breadcrum=breadcrum+"</ul>"; </script> <script type="text/javascript"> jQuery('#breadcrumbs').html(breadcrum); function showBreadcrumDiv(){ if(breadcrum !=""){ jQuery('#breadcrumbsBox').show(); } } showBreadcrumDiv(); </script> <div class=""> <!-- BEGIN: 3-Tile Kiosk --> <div id="mid-mid"> <div id="kioskID"> <?xml version="1.0" encoding="UTF-8" standalone="no"?> <div> <meta content="1~007GI6" name="DCSext.wtSlotContent"/> <div class="kiosk-3Col" id="animateKiosk"> <div class="w130 center" id="kioskTile-1"> <h2 class="botMar15">Setting Up<br/>U-verse Voice</h2> <a href="javascript:void(0);" id="kioskBg-anchor1" onclick="teamSiteReporting('1-007GI6-0-1',window.location.href);ShowKiosk('901520');"> <div class="kioskArrw_col1"> <img alt="" class="arrwLink" src="/web/20130401102651im_/http://www.att.com/media/att/2012/support/kiosk/img_arw_slider_lf_off.png" title=""/> </div> <img alt="" class="kioskBg" src="/web/20130401102651im_/http://www.att.com/images/eSupport/Backgrounds/Kiosk-icons/bg_Uv-phone_icn_AA000M25.png" title=""/> <div class="topMar10" style="line-height: 1.2em;"> <span class="center">Show links to tools &<br/>information about setup </span> </div> </a> </div> <div class="w130 center" id="kioskTile-2"> <h2 class="botMar15">Using Your<br/>U-verse Voice Service</h2> <a href="javascript:void(0);" id="kioskBg-anchor2" onclick="teamSiteReporting('1-007GI6-0-2',window.location.href);ShowKiosk('901530');"> <div class="kioskArrw_col2"> <img alt="" class="arrwLink" src="/web/20130401102651im_/http://www.att.com/media/att/2012/support/kiosk/img_arw_slider_lf_off.png" title=""/> </div> <img alt="" class="kioskBg" src="/web/20130401102651im_/http://www.att.com/images/eSupport/Backgrounds/Kiosk-icons/bg_service_icn_AA000M1X.png" title=""/> <div class="topMar10" style="line-height: 1.2em;"> <span class="center">Show links to info on<br/>U-verse Voice features</span> </div> </a> </div> <div class="w130 center" id="kioskTile-3"> <h2 class="botMar15">Manage Your<br/>U-verse Voice Services</h2> <a href="javascript:void(0);" id="kioskBg-anchor3" onclick="teamSiteReporting('1-007GI6-0-3',window.location.href);ShowKiosk('901536');"> <div class="kioskArrw_col3"> <img alt="" class="arrwLink" src="/web/20130401102651im_/http://www.att.com/media/att/2012/support/kiosk/img_arw_slider_lf_off.png" title=""/> </div> <img alt="" class="kioskBg" src="/web/20130401102651im_/http://www.att.com/images/eSupport/Backgrounds/Kiosk-icons/bg_mng-acct_icn_AA000M1R.png" title=""/> <div class="topMar10" style="line-height: 1.2em;"> <span class="center">Show links to help with your account, addresses & more</span> </div> </a> </div> </div> <meta content="901399" name="DCSext.wtVC"/> </div> </div> </div> <br class="clear"/> <!-- END: 3-Tile Kiosk --> <!-- BEGIN: rows with links --> <div id="links-row"> <!-- BEGIN: Middle Second Targeter --> <!-- END: Middle Second Targeter --> <meta name="DCSext.wtSlotContent" content="1~007LK0"/> <div class="min88 overflowXVisible" style="background: transparent url(/web/20130401102651im_/http://www.att.com/images/eSupport/Backgrounds/bg_two_tiles_AA000PK7.gif) no-repeat scroll 100% 100%;"> <h3>Help Videos</h3> <table> <tbody> <tr> <td class="width200"><ul class="bullet"><li><a href="/web/20130401102651/http://www.att.com/esupport/article.jsp?sid=KB401850&cv=814" onclick="teamSiteReporting('1-007LK0-0-1','/esupport/article.jsp?sid=KB401850&cv=814');">U-verse Voice Features</a></li></ul></td> <td><p>View a video about popular U-verse Voice features, and read further details.<p/></td> </tr> <tr><td colspan="2"> </td></tr> <tr> <td class="width200"><ul class="bullet"><li><a href="/web/20130401102651/http://www.att.com/esupport/article.jsp?sid=KB409160&cv=814 " onclick="teamSiteReporting('1-007LK0-0-2','/esupport/article.jsp?sid=KB409160&cv=814');">Welcome to U-verse</a></li></ul></td> <td><p>Watch a welcome video to learn ways to make the most of your U-verse service.<p/></td> </tr> <tr><td colspan="2"> </td></tr> <tr> <td class="width200"><ul class="bullet"><li><a href="/web/20130401102651/http://www.att.com/esupport/uverse-help-videos/" onclick="teamSiteReporting('1-007LK0-0-3','/esupport/uverse-help-videos/');">View more help videos</a></li></ul></td> <td><p>Find all the U-verse Help-on-Demand videos.<p/></td> </tr> </tbody> </table> </div> <meta name="DCSext.wtVC" content="901388"></meta> </div> <script type="text/javascript"> jQuery(document).ready(function() { jQuery('div.middlecolumn.pv').hide(); jQuery('div.middlecolumn.pv'+1).show(); }); </script> </div> <div id="pagination1"></div> </div> </div> </div> </div> <div id="secondary-content"> <input type="hidden" id="additionalSupportRegionFolderCodeForChat" value="7200"/> <!-- END Slot 1 --> <!-- Start Slot 2 (solution Sender..)--> <div id="solutionFinder" class="showSlot" style="width:228px; float:left; margin-bottom:10px; border:1px solid #ccc;"> <meta name="DCSext.wtSlotContent" content="1~007NBB!900662"/> <div> <div> <a href="/web/20130401102651/http://www.att.com/esupport/u-verse-support-tool/?source=EZ1T0000000SUUTRL " onclick="teamSiteReporting('1-007NBB!900662-0-1','/esupport/u-verse-support-tool/?source=EZ1T0000000SUUTRL');;javascript:window.open(this.href);return false;" rel="nofollow"> <img style="display:block;" src="/web/20130401102651im_/http://www.att.com/media/att/2012/support/tiles/tile_fixUverse_228x123_AA00233X.jpg" alt="Repair Internet, TV, or voice problems quickly" title="Repair Internet, TV, or voice problems quickly" border="0"/> </a> </div> </div> <meta name="DCSext.wtVC" content="900662"></meta> </div> <!-- END Slot 2 --> <!-- Start Slot 10 (solution Sender..)--> <div id="solutionFinder" class="showSlot" style="width:228px; float:left; margin-bottom:10px; border:1px solid #ccc;"> <div class="empty-tile"></div> <meta name="DCSext.wtVC" content="900657"></meta> </div> <!-- END Slot 10 --> <input type="hidden" id="additionalSupportServiceCodeForChat" value="814"/> <input type="hidden" id="pageNameForChat" value="welcome"/> <div class="first_230" id="checkId" style="display:none"> <div style="background: transparent url(/web/20130401102651im_/http://www.att.com/images/eSupport/Backgrounds/chat_bg_228x123_AA000P7G.gif) no-repeat scroll 100% 100%;" class="box promotion min100"> <h2>Live Chat</h2> <p>Get help from a<br/>Live Agent</p> </div> <p class="slot-cta" style="display:block"><a id="chat" class="chat" href="javascript:void(0)" class="arrowRt">Chat now</a></p> </div> <div class="first_230" id="notavailId" style="display:none"> <div style="background: transparent url(/web/20130401102651im_/http://www.att.com/media/att/2012/support/images/chat_busy_bg_228x123.gif) no-repeat scroll 100% 100%;" class="box promotion min100"> <h2>Live Chat Is Busy Now</h2> <p>Check back later for<br/>help from a live agent.</p> </div> </div> <script type="text/javascript" src="/web/20130401102651js_/http://www.att.com/esupport/javascript/motiveChat/checkAgentAvailability.js"></script> <!-- Start Slot 3 (solution Sender..)--> <div id="solutionFinder" class="showSlot" style="width:228px; float:left; margin-bottom:10px; border:1px solid #ccc;"> <meta name="DCSext.wtSlotContent" content="1~007N6N!900799"/> <div class="min105" style="background: transparent url(/web/20130401102651im_/http://www.att.com/images/eSupport/Backgrounds/clo_tall_bg_gradientSlice_84px_AA000EDJ.gif) repeat-x scroll 100% 100%;"> <h3>Additional Support</h3> <ul id="icon_bullet_chat"> <li class="repairIcon"><a href="https://web.archive.org/web/20130401102651/https://ufix.att.com/ssm/dispatcher/Controller.jpf?.vendorId=ATT-SST&.ctx=eComSST&flowId=onlinesst" onclick="teamSiteReporting('1-007N6N!900799-0-1','https://web.archive.org/web/20130401102651/https://ufix.att.com/ssm/dispatcher/Controller.jpf?.vendorId=ATT-SST&.ctx=eComSST&flowId=onlinesst');">Troubleshoot & Resolve</a></li> <li><a href="/web/20130401102651/http://www.att.com/esupport/uverse-help-videos" onclick="teamSiteReporting('1-007N6N!900799-0-2','/esupport/uverse-help-videos');">View help tutorials</a></li> <li><a href="https://web.archive.org/web/20130401102651/http://forums.att.com/t5/AT-T-U-verse-Community/ct-p/attuverse" onclick="teamSiteReporting('1-007N6N!900799-0-3','https://web.archive.org/web/20130401102651/http://forums.att.com/t5/AT-T-U-verse-Community/ct-p/attuverse');">Go to Customer Communities</a></li> <li><a href="https://web.archive.org/web/20130401102651/https://getsocial.att.com/" onclick="teamSiteReporting('1-007N6N!900799-0-4','https://web.archive.org/web/20130401102651/https://getsocial.att.com');">U-verse New Customers</a></li> <li><a id="call" href="https://web.archive.org/web/20130401102651/http://www.att.com/econtactus/callUs.jsp?serviceGroup=digitalTV#digitalTV" 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