AT&T; U-verse Billing & Account Support - U-verse Customer Service

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href="https://web.archive.org/web/20130401102520/http://www.att.com/esupport/troubleshoot.jsp" name="Support_Digital TV_All Troubleshooting Options">All Troubleshooting Options</a></li> <li><a href="https://web.archive.org/web/20130401102520/http://www.att.com/appointmentstatus" name="Support_Digital TV_Repair Appointment Status">Repair Appointment Status</a></li> </ul> </div> </div> <div class="secondColumn "> <div class="columnContent"> <h3>Popular Topics</h3> <ul class="trayNoBullet"> <li><a href="https://web.archive.org/web/20130401102520/http://www.att.com/esupport/article.jsp?sid=KB401397" name="Support_Digital TV_Passwords">Passwords</a></li> <li><a href="https://web.archive.org/web/20130401102520/http://www.att.com/esupport/article.jsp?sid=KB403122&CV=813" name="Support_Digital TV_Changing Services">Changing Services</a></li> <li><a href="https://web.archive.org/web/20130401102520/http://www.att.com/esupport/article.jsp?sid=KB409004" name="Support_Digital TV_Remote 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name="Support_Internet_Wi-Fi">Wi-Fi</a></li> <li><a href="https://web.archive.org/web/20130401102520/http://www.att.com/esupport/billAndAccount.jsp?cv=801" name="Support_Internet_Billing & Account">Billing & Account</a></li> </ul> </div> </div> <div class="secondColumn "> <div class="columnContent"> <h3>Internet Repair Resources</h3> <ul class="trayNoBullet"> <li><a href="https://web.archive.org/web/20130401102520/http://ufix.att.com/" name="Support_Internet_Internet Troubleshooting">Internet Troubleshooting</a></li> <li><a href="https://web.archive.org/web/20130401102520/http://www.att.com/esupport/dsl-support-tool/" name="Support_Internet_All Troubleshooting Options">All Troubleshooting Options</a></li> </ul> </div> </div> <div class="secondColumn "> <div class="columnContent"> <h3>Popular Topics</h3> <ul class="trayNoBullet"> <li><a href="https://web.archive.org/web/20130401102520/http://www.att.com/esupport/article.jsp?sid=KB401397" name="Support_Internet_Passwords">Passwords</a></li> <li><a href="https://web.archive.org/web/20130401102520/http://www.att.com/esupport/security.jsp" name="Support_Internet_Internet Security">Internet Security</a></li> <li><a href="https://web.archive.org/web/20130401102520/http://www.att.com/esupport/article.jsp?sid=KB401570" name="Support_Internet_Email Server Settings">Email Server Settings</a></li> <li><a href="https://web.archive.org/web/20130401102520/http://www.att.com/esupport/article.jsp?sid=KB401486" name="Support_Internet_Wi-Fi Network Name & Password">Wi-Fi Network Name & Password</a></li> </ul> </div> </div> </div> </li> <li> <a class="secondaryMenuItem" href="https://web.archive.org/web/20130401102520/http://www.att.com/esupport/productRouting.jsp?sg=8003" name="Support_Home Phone">Home Phone</a> <div class="trayContentItem trayFiveCol"> <div class="firstColumn"> <div class="columnContent"> <img src="//web.archive.org/web/20130401102520im_/http://0.ecom.attccc.com/media/att/2011/global/nav/img-support-homephone_AA000R4M.png" alt="Home Phone"/> </div> </div> <div class="secondColumn "> <div class="columnContent"> <h3>U-verse Voice</h3> <ul class="trayNoBullet"> <li><a href="https://web.archive.org/web/20130401102520/https://www.att.com/esupport/main.jsp?cv=814" name="Support_Home Phone_Support">Support</a></li> <li><a href="https://web.archive.org/web/20130401102520/http://www.att.com/esupport/billAndAccount.jsp?cv=813" name="Support_Home Phone_Billing & Account">Billing & Account</a></li> </ul> </div> </div> <div class="secondColumn "> <div class="columnContent"> <h3>Home Phone</h3> <ul class="trayNoBullet"> <li><a href="https://web.archive.org/web/20130401102520/http://www.att.com/esupport/main.jsp?cv=807" name="Support_Home Phone_Support">Support</a></li> <li><a href="https://web.archive.org/web/20130401102520/http://www.att.com/esupport/billAndAccount.jsp?cv=807" name="Support_Home Phone_Billing & Account">Billing & Account</a></li> </ul> </div> </div> <div class="secondColumn "> <div class="columnContent"> <h3>Repair Resources</h3> <ul class="trayNoBullet"> <li><a href="https://web.archive.org/web/20130401102520/https://ufix.att.com/ssm/dispatcher/CustomRegister.do" name="Support_Home Phone_U-verse Voice Troubleshooting">U-verse Voice Troubleshooting</a></li> <li><a href="https://web.archive.org/web/20130401102520/http://repair.att.com/repair/landing.do" name="Support_Home Phone_Home Phone Troubleshooting">Home Phone Troubleshooting</a></li> </ul> </div> </div> <div class="secondColumn "> <div class="columnContent"> <h3>Popular Topics</h3> <ul class="trayNoBullet"> <li><a href="https://web.archive.org/web/20130401102520/http://www.att.com/esupport/article.jsp?sid=KB401397" name="Support_Home Phone_Passwords">Passwords</a></li> <li><a href="https://web.archive.org/web/20130401102520/http://www.att.com/esupport/article.jsp?sid=KB403122" name="Support_Home Phone_Changing Services">Changing Services</a></li> <li><a href="https://web.archive.org/web/20130401102520/http://www.att.com/esupport/main.jsp?cv=807&ct=9001834&pv=2" name="Support_Home Phone_Calling Features">Calling Features</a></li> </ul> </div> </div> </div> </li> <li> <a class="secondaryMenuItem" href="https://web.archive.org/web/20130401102520/http://www.att.com/esupport/billAndAccount.jsp?view=combine" name="Support_Billing & Account">Billing & Account</a> <div class="trayContentItem trayFiveCol"> <div class="firstColumn"> <div class="columnContent"> <img src="//web.archive.org/web/20130401102520im_/http://0.ecom.attccc.com/media/att/2011/global/nav/img-support-bundles_AA000R4U.png" alt="Billing & Account"/> </div> </div> <div class="secondColumn "> <div class="columnContent"> <h3>Wireless</h3> <ul class="trayNoBullet"> <li><a href="https://web.archive.org/web/20130401102520/http://www.att.com/esupport/billAndAccount.jsp?cv=820" name="Support_Billing & Account_Wireless Billing & Account">Wireless Billing & Account</a></li> <li><a href="https://web.archive.org/web/20130401102520/http://www.att.com/esupport/article.jsp?cv=820&sid=KB403228" name="Support_Billing & Account_Payment Options">Payment Options</a></li> <li><a href="https://web.archive.org/web/20130401102520/http://www.att.com/gen/general?pid=18714" name="Support_Billing & Account_Wireless Bill Sample">Wireless Bill Sample</a></li> </ul> </div> </div> <div class="secondColumn "> <div class="columnContent"> <h3>U-verse</h3> <ul class="trayNoBullet"> <li><a href="https://web.archive.org/web/20130401102520/http://www.att.com/esupport/billAndAccount.jsp?cv=813" name="Support_Billing & Account_U-verse Billing & Account">U-verse Billing & Account</a></li> <li><a href="https://web.archive.org/web/20130401102520/http://www.att.com/esupport/article.jsp?cv=803&sid=KB403228" name="Support_Billing & Account_Payment Options">Payment Options</a></li> <li><a href="https://web.archive.org/web/20130401102520/http://www.att.com/esupport/sample-bill/u-verse.jsp" name="Support_Billing & Account_U-verse Bill Sample">U-verse Bill Sample</a></li> </ul> </div> </div> <div class="secondColumn "> <div class="columnContent"> <h3>Home Phone/Internet</h3> <ul class="trayNoBullet"> <li><a href="https://web.archive.org/web/20130401102520/http://www.att.com/esupport/billAndAccount.jsp?cv=807" name="Support_Billing & Account_Home Phone Billing & Account">Home Phone Billing & Account</a></li> <li><a href="https://web.archive.org/web/20130401102520/http://www.att.com/esupport/billAndAccount.jsp?cv=801" name="Support_Billing & Account_Internet Billing & Account">Internet Billing & Account</a></li> <li><a href="https://web.archive.org/web/20130401102520/http://www.att.com/esupport/article.jsp?wtSlotClick=1-0067BN-0-2&sid=KB403228&CV=807" name="Support_Billing & Account_Payment Options">Payment Options</a></li> <li><a href="https://web.archive.org/web/20130401102520/http://localization.att.com/loc/controller?prod-snip=ebill_res_understanding_bill" name="Support_Billing & Account_Home Phone Bill Sample">Home Phone Bill Sample</a></li> </ul> </div> </div> <div class="secondColumn "> <div class="columnContent"> <h3>Popular Topics</h3> <ul class="trayNoBullet"> <li><a href="https://web.archive.org/web/20130401102520/http://localization.att.com/loc/controller?prod-snip=MAR_Forgot_User_ID" name="Support_Billing & Account_Forgot User ID">Forgot User ID</a></li> <li><a href="https://web.archive.org/web/20130401102520/http://localization.att.com/loc/controller?prod-snip=MAR_Forgot_Password" name="Support_Billing & Account_Forgot Password">Forgot Password</a></li> <li><a href="https://web.archive.org/web/20130401102520/https://rewardcenter.att.com/" name="Support_Billing & Account_Check AT&T Rewards">Check AT&T Rewards</a></li> </ul> </div> </div> </div> </li> <li> <a class="secondaryMenuItem" href="https://web.archive.org/web/20130401102520/http://www.att.com/esupport/orders-repairs.jsp" name="Support_Orders & Repairs">Orders & Repairs</a> <div class="trayContentItem trayFiveCol"> <div class="firstColumn"> <div class="columnContent"> <img src="//web.archive.org/web/20130401102520im_/http://0.ecom.attccc.com/media/att/2011/global/nav/img-support-bundles_AA000R4U.png" alt="Orders & Repairs"/> </div> </div> <div class="secondColumn "> <div class="columnContent"> <h3>Orders & Shipments</h3> <ul class="trayNoBullet"> <li><a href="https://web.archive.org/web/20130401102520/https://www.att.com/eos/unauth/eosLogin?productType=wireless" name="Support_Orders & Repairs_Wireless">Wireless</a></li> <li><a href="https://web.archive.org/web/20130401102520/https://www.att.com/eos/unauth/eosLogin?productType=uverse" name="Support_Orders & Repairs_U-verse">U-verse</a></li> <li><a href="https://web.archive.org/web/20130401102520/https://www.att.com/eos/unauth/eosLogin?productType=wireline" name="Support_Orders & Repairs_Internet">Internet</a></li> <li><a href="https://web.archive.org/web/20130401102520/https://www.att.com/eos/unauth/eosLogin?productType=wireline" name="Support_Orders & Repairs_Home Phone">Home Phone</a></li> </ul> </div> </div> <div class="secondColumn "> <div class="columnContent"> <h3>Installation Appointments</h3> <ul class="trayNoBullet"> <li><a href="https://web.archive.org/web/20130401102520/https://www.att.com/eos/unauth/eosLogin?productType=uverse" name="Support_Orders & Repairs_U-verse">U-verse</a></li> <li><a href="https://web.archive.org/web/20130401102520/https://www.att.com/eos/unauth/eosLogin?productType=wireline" name="Support_Orders & Repairs_DSL">DSL</a></li> <li><a href="https://web.archive.org/web/20130401102520/https://www.att.com/eos/unauth/eosLogin?productType=wireline" name="Support_Orders & Repairs_Home Phone">Home Phone</a></li> </ul> </div> </div> <div class="secondColumn "> <div class="columnContent"> <h3>Repair Appointments</h3> <ul class="trayNoBullet"> <li><a href="https://web.archive.org/web/20130401102520/http://www.att.com/appointmentstatus" name="Support_Orders & Repairs_U-verse">U-verse</a></li> <li><a href="https://web.archive.org/web/20130401102520/http://www.att.com/repair" name="Support_Orders & Repairs_Home Phone">Home Phone</a></li> </ul> </div> </div> <div class="secondColumn "> <div class="columnContent"> <h3>Troubleshoot & Resolve</h3> <ul class="trayNoBullet"> <li><a href="https://web.archive.org/web/20130401102520/https://ufix.att.com/ssm/dispatcher/Controller.jpf?.vendorId=ATT-SST&.ctx=eComSST&flowId=onlinesst" name="Support_Orders & Repairs_U-verse Issues">U-verse Issues</a></li> <li><a href="https://web.archive.org/web/20130401102520/https://ufix.att.com/ssm/dispatcher/Controller.jpf?.vendorId=ATT-SST&.ctx=eComSST&flowId=onlinesst" name="Support_Orders & Repairs_Internet Troubleshooting">Internet Troubleshooting</a></li> <li><a href="https://web.archive.org/web/20130401102520/http://www.att.com/repair" name="Support_Orders & Repairs_Home Phone Issues">Home Phone Issues</a></li> </ul> </div> </div> </div> </li> <li> <a class="secondaryMenuItem" href="https://web.archive.org/web/20130401102520/http://forums.att.com/" name="Support_Communities">Communities</a> <div class="trayContentItem trayTwoCol"> <div class="firstColumn"> <div class="columnContent"> <img src="//web.archive.org/web/20130401102520im_/http://0.ecom.attccc.com/media/att/2011/global/nav/img-support-bundles_AA000R4U.png" alt="Communities"/> </div> </div> <div class="secondColumn "> <div class="columnContent"> <h3>Customer Communities</h3> <ul class="trayNoBullet"> <li><a href="https://web.archive.org/web/20130401102520/http://forums.att.com/t5/AT-T-Wireless-Community/ct-p/ATTWireless" name="Support_Communities_Wireless">Wireless</a></li> <li><a href="https://web.archive.org/web/20130401102520/http://forums.att.com/t5/AT-T-U-verse-Community/ct-p/ATTUverse" name="Support_Communities_U-verse">U-verse</a></li> <li><a href="https://web.archive.org/web/20130401102520/https://getsocial.att.com/" name="Support_Communities_U-verse New Customers">U-verse New Customers</a></li> <li><a href="https://web.archive.org/web/20130401102520/http://forums.att.com/t5/AT-T-Internet-Community/ct-p/ATTInternet" name="Support_Communities_Internet">Internet</a></li> <li><a href="https://web.archive.org/web/20130401102520/http://forums.att.com/" name="Support_Communities_All Customer Communities">All Customer Communities</a></li> </ul> </div> </div> </div> </li> <li> <a class="secondaryMenuItem" href="https://web.archive.org/web/20130401102520/http://www.att.com/econtactus/" name="Support_Contact Us">Contact Us</a> <div class="trayContentItem trayTwoCol"> <div class="firstColumn"> <div class="columnContent"> <img src="//web.archive.org/web/20130401102520im_/http://0.ecom.attccc.com/media/att/2011/global/nav/img-support-bundles_AA000R4U.png" alt="Contact Us"/> </div> </div> <div class="secondColumn "> <div class="columnContent"> <h3>We're Here To Help</h3> <ul class="trayNoBullet"> <li><a href="https://web.archive.org/web/20130401102520/http://www.att.com/econtactus/" name="Support_Contact Us_Contact Us">Contact Us</a></li> <li><a href="https://web.archive.org/web/20130401102520/http://repair.att.com/repair/landing.do" name="Support_Contact Us_Troubleshoot & Resolve">Troubleshoot & Resolve</a></li> <li><a href="https://web.archive.org/web/20130401102520/https://rewardcenter.att.com/default.aspx" name="Support_Contact Us_AT&T Reward Center">AT&T Reward Center</a></li> <li><a href="https://web.archive.org/web/20130401102520/http://www.att.com/storelocator/" name="Support_Contact Us_AT&T Store Locator">AT&T Store Locator</a></li> </ul> </div> </div> </div> </li> </ul> </li> <li id="primary_Search"> <form method="get" id="searchForm" name="searchForm" action="/web/20130401102520/http://www.att.com/global-search/search.jsp"> <fieldset> <input type="hidden" name="App_ID" value="HOME"/> <input type="hidden" name="autoSuggest" value=""/> <input type="hidden" name="tabPressed" id="tabPressed" value="FALSE"/> <input type="text" value="Search" name="q" id="search" class="ask_a_question_box" title="Search"/> <button type="button">Submit</button> <div id="autoSuggestBox" class="autoSuggest" style="display:none;"></div> </fieldset> </form> </li> </ul> </div> <ul id="secondaryMenu_Support" class="secondaryMenu selected" style="display:block;clear:left;"> <li class=""> <a class="secondaryMenuItem" href="https://web.archive.org/web/20130401102520/http://www.att.com/esupport/productRouting.jsp?sg=8005" name="Support_Wireless">Wireless</a> </li> <li class=""> <a class="secondaryMenuItem" href="https://web.archive.org/web/20130401102520/http://www.att.com/esupport/productRouting.jsp?sg=8002" name="Support_Digital TV">Digital TV</a> </li> <li class=""> <a class="secondaryMenuItem" href="https://web.archive.org/web/20130401102520/http://www.att.com/esupport/productRouting.jsp?sg=8001" name="Support_Internet">Internet</a> </li> <li class=""> <a class="secondaryMenuItem" href="https://web.archive.org/web/20130401102520/http://www.att.com/esupport/productRouting.jsp?sg=8003" name="Support_Home Phone">Home Phone</a> </li> <li class=""> <a class="secondaryMenuItem" href="https://web.archive.org/web/20130401102520/http://www.att.com/esupport/billAndAccount.jsp?view=combine" name="Support_Billing & Account">Billing & Account</a> </li> <li class=""> <a class="secondaryMenuItem" href="https://web.archive.org/web/20130401102520/http://www.att.com/esupport/orders-repairs.jsp" name="Support_Orders & Repairs">Orders & Repairs</a> </li> <li class=""> <a class="secondaryMenuItem" href="https://web.archive.org/web/20130401102520/http://forums.att.com/" name="Support_Communities">Communities</a> </li> <li class=""> <a class="secondaryMenuItem" href="https://web.archive.org/web/20130401102520/http://www.att.com/econtactus/" name="Support_Contact Us">Contact Us</a> </li> </ul> <div id="trayContent" style="display:block;height:0px;"></div> </div> </div> <div id="globalNavShadows" style="height:15px;*height:40px;"></div> </div> <script type="text/javascript"> var getPageLevelGeos = function() { var stateCode = ''; var currentGeoList = stateCode; return currentGeoList; }; /*jQuery(document).ready(function() { jQuery.get('billAndAccount/billAndAccountmiddleColumn.jsp?pv=1&contentItemidParam=&cif=', function (data) { jQuery('#spanel').html(data); }); }); */ jQuery(document).ready(function() { jQuery("#ssimLink").click(function(e) { url='/esupport/main.jsp?cv='; var _width=567; var _height=526; if (jQuery.browser.msie && jQuery.browser.version <= 9) {_width=597;_height=557;} jQuery.colorbox({iframe:false, height:_height, width:_width, scrolling:false, href: '/esupport/sharedSegments/supportViewOverlay.jsp?return-path='+url, escKey:true,overlayClose:true}); }); }); jQuery(document).ready( function(){ }); </script> <style> /* BEGIN: Breadcrumb CSS */ #breadcrumbs1 ul li{float:left;} ul#breadcrumbs1 li {padding-bottom: 3px; margin-bottom: 10px; float: left; position: relative;} ul#breadcrumbs1 li div.tips-container { display: none; position: absolute; top: -50px; left: 0; width: 700px;} ul#breadcrumbs1 li div.tips-container div {float: left;} /* END: Breadcrumb CSS */ </style> <div style="height: 25px; margin: 10px auto 10px; position: relative; width: 974px;" id="breadcrumbsBox"> <ul id="breadcrumbs1"> <li><a href="main.jsp?cv=803">U-verse Support</a> <div id="1" class="tips-container" style="display: none; margin-top: 65px; z-index: 25;"> </div> </li><li> > </li> <li> U-verse Billing & Account<div id="2" class="tips-container" style="display: none; margin-top: 65px; z-index: 25;"> </div></li> </ul> </div> <div id="wrapper"> <div id="main-container"> <div class="bg-top-shadow"></div> <div class="bg-mid-shadow"> <div class="content"> <div id="content-header"> <style type="text/css"> form#ask_a_QuestionForm .text { margin-right: 0; } label#askInputLabel { color: #ff7200; font-size: 11px; font-weight: bold; line-height: 14px; margin-bottom: 5px; } div#subtitleID { position: relative; } form#ask_a_QuestionForm { right: 18px; } div#search_options_container { display: none; background: transparent url(/web/20130401102520im_/http://www.att.com/esupport/images/background/search_bg.gif) top left no-repeat; height: 100px; width: 110px; z-index: 99999; position: absolute; right: -18px; top: 17px; padding: 30px 10px 10px 10px; text-align:left; } div#search_options_container p { font-weight: bold; } div#search_options_container ul#searchList li a { color: #656565; } div#search_options_container ul#searchList li a:hover, div#search_options_container ul#searchList li a.active { color: #067ab4; } div.col_230_border_none, div.col_230_border_none div.first_230 { position: static; } #ask_a_QuestionForm .text { color:#999; } div#search_options_container ul#searchList li a.setSearchText { color: #067ab4; } </style> <div id="content-header-left" class="without-mysection"> <h1> AT&T; U-verse Billing & Account Support </h1> </div>  <div id="select-device"> <form id="select-your-device" action="search.jsp" class="styled_forms askForm"> </form> </div>    </div> <div id="primary-content"> <div id="left-content-col">  <style type="text/css"> form#ask_a_QuestionForm .text { margin-right: 0; } label#askInputLabel { color: #ff7200; font-size: 11px; font-weight: bold; line-height: 14px; margin-bottom: 5px; } div#subtitleID { position: relative; } form#ask_a_QuestionForm { right: 18px; } /*img#searchOptions { position: absolute; right: 15px; top: 35px; }*/ /* UI Change for new UI 14-02-2011 Start */ /* Hiding after global Nav integration start img#searchOptions { position: relative; left: 30px; top: 10px; } #ie img#searchOptions {top: 105px; left: 205px;} #ie6 img#searchOptions { top: 113px; left: 209px; } #askFormImageSubmitButton {margin-top:0;position:absolute;top:108px;} #ie #askFormImageSubmitButton {margin-top:0;position:absolute;} */ div#search_options_container { display: none; background:url("https://web.archive.org/web/20130401102520im_/http://www.att.com/media/att/2011/support/ask_a_question_sprite.png") no-repeat scroll -2px -51px transparent; /* height: 100px; */ height:100px; width: 110px; z-index: 99999; position: absolute; /* right: -18px; top: 17px; padding: 30px 10px 10px 10px;*/ /* changing left 80 to 76 after global Nav integration */ left:76px; top:59px; padding:20px 10px 22px 10px; text-align:left; } .lvl-1{z-index:2} .lvl-2{z-index:1} /* Hiding after global Nav integration start #ie div#search_options_container{top:125px; left:94px;padding:30px 10px 22px 10px;height:90px;} */ div#search_options_container p { font-weight: bold; /* adding margin after global Nav integration */ margin-bottom:3px; } div#search_options_container ul#searchList li a { color: #656565; } div#search_options_container ul#searchList li a:hover, div#search_options_container ul#searchList li a.active { color: #067ab4; } div.col_230_border_none, div.col_230_border_none div.first_230 { position: static; } #ask_a_QuestionForm .text { color:#333; } div#search_options_container ul#searchList li a.setSearchText { color: #067ab4; } /* Adding this for UI Change */ #searchList li{padding-bottom:5px;} /* UI Change for new UI 14-02-2011 End */ </style> <script type="text/javascript"> var serviceGroupCode=''; </script> <script type="text/javascript"> jQuery(document).ready(function() { //B2C-93450 start //var deviceModel = ''; //if(deviceModel!= null && deviceModel !=''){ // jQuery("#deviceFilter").val('true'); //}else //{ //jQuery("#deviceFilter").val('false'); //} //B2C-93450 end jQuery('#searchOptions').bind('click', function (event) { jQuery('#search_options_container').slideToggle('fast', function() { // Animation complete. }); }); setSearchTerm = function(grpCode) { serviceGroupCode=grpCode; jQuery("#search_options_container").hide("fast"); var srchVarTmp = jQuery("#askQInput").val(); if(srchVarTmp!="" && srchVarTmp!= "Search FAQs"){ jQuery("#askFormImageSubmitButton").trigger("click"); } }; jQuery('#askQInput').focus(function() { var searchValue = jQuery('#askQInput').val(); if (searchValue=="Search FAQs") { jQuery('#askQInput').val(""); jQuery('#askQInput').css('color', '#000'); } }); jQuery('#askQInput').blur(function() { var searchValue = jQuery('#askQInput').val(); if (searchValue=='') { jQuery('#askQInput').val("Search FAQs"); jQuery('#askQInput').css('color', '#ccc'); } }); jQuery('#askQInput').keypress(function(e){ var srchVar1 = jQuery("#askInput").val(); srchVar1 = jQuery.trim(srchVar1); if(e.keyCode == 13 && (srchVar1 =="" || srchVar1 =="undefined")){ //alert('inside ') ; jQuery("#askFormImageSubmitButton").trigger("click"); return false; } }); }); function changeCheckBoxState(){ if(jQuery(".checker span").hasClass("checked").toString()=='true'){ jQuery("#deviceFilter").val('false'); } else{ jQuery("#deviceFilter").val('true'); } } </script> <script type="text/javascript"> jQuery(document).ready(function() { jQuery("#askFormImageSubmitButton").click(function(e) { e.preventDefault(); var srchVar = jQuery("#askQInput").val(); srchVar = jQuery.trim(srchVar); if (srchVar=="" || srchVar== "Search FAQs"){ jQuery.nyroModalManual({ autosizeable: true, url : 'sharedSegments/emptySearchOverlay.jsp' }); return false; } jQuery.get("sharedSegments/dynamicService.jsp?currentGroup="+serviceGroupCode, {group: serviceGroupCode }, function(data) { var svcMap=jQuery.trim(data); if(svcMap!=':'){ var arr=new Array(); var svcCode=document.getElementById('cv'); var svcName=document.getElementById('serviceName'); arr=svcMap.split(':'); svcCode.value=arr[0]; svcName.value=arr[1]; jQuery("#ask_a_QuestionForm").submit(); return ; } else{ jQuery.nyroModalManual({ autosizeable: true, windowResize: true, minWidth: 550, minHeight:200, url : 'sharedSegments/AAQInterstitial.jsp?srch='+srchVar+"&servicecode="+serviceGroupCode }); } } ); }); }); </script> <div class="box first_194 row-seamless-2 lvl-1"> <form title="Search For" class="styled_forms askForm" action="search.jsp" id="ask_a_QuestionForm"> <h2> Ask a Question</h2> <div class="askaQDiv"> <div class="askaQDivInput"> <input title="Search For" type="text" name="srch" class="text" value="Search FAQs" maxlength="255" id="askQInput" style="border:0px !important;"/> <input name="serviceName" type="hidden" id="serviceName" value=""/> <input name="df" type="hidden" id="deviceFilter" value="false"/> </div> <input type="hidden" id="cv" name="cv" value=""/> <div id="search_options_container"> <p>Search within:</p> <ul id="searchList"> <li><a href="#" onclick="setSearchTerm('8005'); return false;">Wireless</a></li> <li><a href="#" onclick="setSearchTerm('8004'); return false;">U-verse</a></li> <li><a href="#" onclick="setSearchTerm('8001'); return false;">Internet & Email</a></li> <li><a href="#" onclick="setSearchTerm('8002'); return false;">Digital TV</a></li> <li><a href="#" onclick="setSearchTerm('8003'); return false;">Home Phone</a></li> </ul> </div> <input id="askFormImageSubmitButton" type="image" src="/web/20130401102520im_/http://www.att.com/esupport/images/buttons/btn_search.jpg" alt="Search"/> <img src="/web/20130401102520im_/http://www.att.com/esupport/images/buttons/btn_select_search_option.jpg" id="searchOptions" alt="Click arrow to select a search option" title="Click arrow to select a search option" width="20" height="22" border="0"/> </div> </form> </div>   <div class="roundedbox lvl-2"> <div class="roundedbox-top"><span></span></div> <div class="roundedbox-text"> <div> <meta name="DCSext.wtSlotContent" content="1~007JWF"/> <h2 style="padding-bottom:10px;">Quick Links</h2> <ul class="article-links"> <li><a href="/web/20130401102520/http://www.att.com/esupport/sample-bill/u-verse.jsp" onclick="teamSiteReporting('1-007JWF-0-1','/esupport/sample-bill/u-verse.jsp');">View sample bill and video</a></li> <li><a href="/web/20130401102520/http://www.att.com/esupport/article.jsp?sid=KB401397" onclick="teamSiteReporting('1-007JWF-0-2','/esupport/article.jsp?sid=KB401397');">Reset your email password</a></li> <li><a href="https://web.archive.org/web/20130401102520/http://www.att.com/u-verse/appointmentstatus/index.jsp" onclick="teamSiteReporting('1-007JWF-0-3','https://web.archive.org/web/20130401102520/http://www.att.com/u-verse/appointmentstatus/index.jsp');">Check repair appointment status</a></li> <li><a href="https://web.archive.org/web/20130401102520/https://www.att.com/eos/unauth/eosLogin?productType=uverse " onclick="teamSiteReporting('1-007JWF-0-4','https://web.archive.org/web/20130401102520/https://www.att.com/eos/unauth/eosLogin?productType=uverse');">Check order status</a></li> <li><a href="https://web.archive.org/web/20130401102520/http://ufix.att.com/" onclick="teamSiteReporting('1-007JWF-0-5','https://web.archive.org/web/20130401102520/http://ufix.att.com');">Troubleshoot & Resolve</a></li> </ul> <meta name="DCSext.wtVC" content="902105"></meta> </div>  <h2 class="browse-topics">Support Topics</h2> <link rel="stylesheet" href="/web/20130401102520cs_/http://www.att.com/esupport/javascript/themes/themes-style.min.css" type="text/css"/> <script type="text/javascript" src="/web/20130401102520js_/http://www.att.com/esupport/javascript/tree_component.js"></script> <script type="text/javascript"> var allParentIds = false; var firstId = false; </script> <script type="text/javascript"> jQuery(function() { var topicTree = jQuery.tree_create(); topicTree.init(jQuery("#topicTree"), { data: { type : "json", async : true, method: "POST", url : "/esupport/dyn/servlet/TopicTreeDroplet" }, opened : allParentIds, selected : firstId, ui : { dots : false, // BOOL - dots or no dots hover_mode : false, // SHOULD get_* functions chage focus or change hovered item animation : 0, scroll_spd : 0, theme_path : false, // Path to themes theme_name : "esupport",// Name of theme context : "false" }, rules : { clickable : "all", // which node types can the user select | default - all renameable : "none", // which node types can the user select | default - all deletable : "none", // which node types can the user delete | default - all creatable : "none", // which node types can the user create in | default - all draggable : "none", // which node types can the user move | default - none | "all" dragrules : "none" // what move operations between nodes are allowed | default - none | "all" }, callback : { // various callbacks to attach custom logic to onopen : function(NODE, TREE_OBJ) { jQuery(NODE).parent().children("li.open").not(NODE).each(function () { TREE_OBJ.close_branch(this, false); // The second param FALSE is for enabling the close animation }); if (!firstId && ("/billAndAccount.jsp" == "/article.jsp")) { // redirect only when there's no value in the selected param. ie when selection happens via a user click location.replace('main.jsp?cv='+813+'&ct='+NODE.id+'&pv='+'2'+'&br='+'BR'); } }, // prevent right click: EV.preventDefault(); EV.stopPropagation(); return false onrgtclk : function(NODE, TREE_OBJ, EV) { EV.preventDefault(); EV.stopPropagation(); return false }, onselect : function(NODE, TREE_OBJ) { jQuery('#promo-box').removeClass('mainSlot').addClass('browseSlot'); jQuery("#spanel").html("loading..."); jQuery("#spanel").css('background-color','#FFFFFF'); jQuery("#spanel").html('<img src="/esupport/images/ajax-loader.gif" class="middleColSpinner_470" alt="Loading"></img>'); jQuery("#spanel").css('background-color','#FFFFFF'); if("/billAndAccount.jsp" == "/main.jsp") { jQuery.get('main/middleColumn.jsp?ct='+NODE.id+'&pv='+'2'+'&br='+'BR', function (data) { jQuery('#spanel').html(data); }); }else if("/billAndAccount.jsp" == "/welcome.jsp") { jQuery.get('welcome/welcomeMiddleColumn.jsp?ct='+NODE.id+'&pv='+'2'+'&br='+'BR', function (data) { jQuery('#spanel').html(data); }); } else if("/billAndAccount.jsp" == "/travelAndIntl.jsp") { jQuery.get('travelAndIntl/travelAndIntlMiddleColumn.jsp?ct='+NODE.id+'&pv='+'2'+'&br='+'BR', function (data) { jQuery('#spanel').html(data); }); } else if("/billAndAccount.jsp" == "/email.jsp") { jQuery.get('email/emailMiddleColumn.jsp?ct='+NODE.id+'&pv='+'2'+'&br='+'BR', function (data) { jQuery('#spanel').html(data); }); }else if("/billAndAccount.jsp" == "/billAndAccount.jsp") { jQuery.get('billAndAccount/billAndAccountmiddleColumn.jsp?ct='+NODE.id+'&pv='+'2'+'&br='+'BR', function (data) { jQuery('#spanel').html(data); }); } else if ("/billAndAccount.jsp" == "/sender/senderBrowse.jsp") { jQuery.get('browseResults.jsp?ct='+NODE.id+'&br='+'BR', function (data) { jQuery('#spanel').html(data); }); }// redirect only when there's no value in the selected param. ie when selection happens via a user click else if ("/billAndAccount.jsp" == "/sender/senderSearch.jsp") { location.replace('senderBrowse.jsp?ct='+NODE.id+'&br='+'BR'); }else { if (!firstId) { // redirect only when there's no value in the selected param. ie when selection happens via a user click location.replace('main.jsp?cv='+813+'&ct='+NODE.id+'&pv='+'2'+'&br='+'BR'); } else { // reset firstId to false so that user click functions properly. firstId=false; } } } // End of onselect Block } // END of callback Block });// END topicTree.init });// End of jQuery(function() Block </script> <div id="topicTree"></div> <div id="topicTreeHidden" style="display:none;"> <ul class="tree-default tree-esupport"> <li id="9004420" class="closed"> <a href="/web/20130401102520/http://www.att.com/esupport/main.jsp?pv=2&br=BR&ct=9004420&cv=813"> Account Management - myAT&T</a> </li> <li id="9001094" class="closed"> <a href="/web/20130401102520/http://www.att.com/esupport/main.jsp?pv=2&br=BR&ct=9001094&cv=813"> Billing & payments</a> </li> <li id="9004423" class="closed"> <a href="/web/20130401102520/http://www.att.com/esupport/main.jsp?pv=2&br=BR&ct=9004423&cv=813"> Plans & services</a> </li> <li id="9000846" class="closed"> <a href="/web/20130401102520/http://www.att.com/esupport/main.jsp?pv=2&br=BR&ct=9000846&cv=813"> U-verse High Speed Internet</a> </li> <li id="9000847" class="closed"> <a href="/web/20130401102520/http://www.att.com/esupport/main.jsp?pv=2&br=BR&ct=9000847&cv=813"> U-verse TV</a> </li> <li id="9000848" class="closed"> <a href="/web/20130401102520/http://www.att.com/esupport/main.jsp?pv=2&br=BR&ct=9000848&cv=813"> U-verse Voice</a> </li> <li id="9005223" class=""> <a href="/web/20130401102520/http://www.att.com/esupport/main.jsp?pv=2&br=BR&ct=9005223&cv=813"> User Guides</a> </li> </ul> </div> </div> <div class="roundedbox-bot"><span></span></div> </div> <div class="clear"></div> <meta name="DCSext.wtSlotContent" content="1~007MCD"/> <div class="box"> <div class="row-seamless-2"> <h2>Online Account Management</h2> <div class="video-container" id="first"> <div class="video-photo"><a href="javascript:void(0);" onclick="teamSiteVideoReporting('1-007MCD-0-1');gvp.showPopUp('', true, true, 'gvp', 'video_resources/xml/gvp_eSupport-Learn-Paperless-Billing-4300178_640x360.xml&gvpLgFormat'); return false;"><img src="/web/20130401102520im_/http://www.att.com/media/att/2012/support/images/gvp_Paperless-Billing_70x50_AA001HDS.jpg" alt="Play video: Learn about Paperless Billing" title="Play video: Learn about Paperless Billing" border="0"/></a></div> <div class="video-text"> <p>Learn about Paperless Billing</p> <p class="video-link"><a href="javascript:void(0);" onclick="teamSiteVideoReporting('1-007MCD-0-2');gvp.showPopUp('', true, true, 'gvp', 'video_resources/xml/gvp_eSupport-Learn-Paperless-Billing-4300178_640x360.xml&gvpLgFormat'); return false;">Play video</a></p> </div> <br class="clear"/> </div><br/> <div class="video-container"> <div class="video-photo"><a href="javascript:void(0);" onclick="teamSiteVideoReporting('1-007MCD-0-3');gvp.showPopUp('', true, true, 'gvp', 'video_resources/xml/gvp_eSupport-Learn-Autopay-4300179_640x360.xml&gvpLgFormat'); return false;"><img src="/web/20130401102520im_/http://www.att.com/media/att/2012/support/images/gvp_autoplay_70x50_AA001HJD.jpg" alt="Play video - Recover your User ID" title="Play video - Recover your User ID" border="0"/></a></div> <div class="video-text"> <p>Learn about AutoPay</p> <p class="video-link"><a href="javascript:void(0);" onclick="teamSiteVideoReporting('1-007MCD-0-4');gvp.showPopUp('', true, true, 'gvp', 'video_resources/xml/gvp_eSupport-Learn-Autopay-4300179_640x360.xml&gvpLgFormat'); return false;">Play video</a></p> </div> <br class="clear"/> </div><br/> <div class="video-container"> <div class="video-photo"><a href="javascript:void(0);" onclick="teamSiteVideoReporting('1-007MCD-0-5');gvp.showPopUp('', true, true, 'gvp', 'video_resources/xml/gvp_Uverse-Understanding-Bill-4300207_640x360.xml&gvpLgFormat'); return false;"><img src="/web/20130401102520im_/http://www.att.com/media/att/2012/support/GVP_thumbs/74x52/img_139423_mnv2a_mnv2a_uversebill_AA001ZVH.jpg" alt="Play video: Your AT&T U-verse Bill" title="Play video: Your AT&T U-verse Bill" border="0"/></a></div> <div class="video-text"> <p>Your AT&T; U-verse Bill</p> <p class="video-link"><a href="javascript:void(0);" onclick="teamSiteVideoReporting('1-007MCD-0-6');gvp.showPopUp('', true, true, 'gvp', 'video_resources/xml/gvp_Uverse-Understanding-Bill-4300207_640x360.xml&gvpLgFormat'); return false;">Play video</a></p> </div> <br class="clear"/> </div><br/> </div> </div> </div>  <div id="middle-content-col"> <div class="box" style="padding-left:0;padding-right:0;"> <div id="spanel" class="overflowXHidden"> <script type="text/javascript"> var breadcrum=""; var breadcrumLabel=""; </script> <script type="text/javascript"> breadcrumLabel="U-verse TV"; breadcrumLabel= checkLabelLenth(breadcrumLabel); //breadcrum="<li><a onmouseover='showTips(1)' onmouseout='hideTips(1)' href='main.jsp?cv=813' >"+breadcrumLabel+" </a>"; //Removed ToolTip popup option if(breadcrum.indexOf("<ul")==-1) breadcrum="<ul>"; breadcrum=breadcrum+"<li><a href='main.jsp?cv=813' >"+breadcrumLabel+" </a>"; breadcrum=breadcrum+"<div style='display: none; margin-top:65px; z-index:25;' class='tips-container' id='1'>"; breadcrum=breadcrum+"<div class='tips-left'></div>"; breadcrum=breadcrum+"<div class='tips-middle' >U-verse TV</div>"; breadcrum=breadcrum+"<div class='tips-right' ></div>"; breadcrum=breadcrum+" <br class='clear'></div></li>" breadcrum=breadcrum+"<li>"; breadcrum=breadcrum+" > <li>Set Up & Use</li>"; if(breadcrum.indexOf("<ul")==-1) breadcrum=breadcrum+"</ul>"; </script> <script type="text/javascript"> jQuery('#breadcrumbs').html(breadcrum); function showBreadcrumDiv(){ if(breadcrum !=""){ jQuery('#breadcrumbsBox').show(); } } showBreadcrumDiv(); </script> <div class="">  <div id="mid-mid"> <div id="kioskID"> <?xml version="1.0" encoding="UTF-8" standalone="no"?> <div> <meta content="1~007JIU" name="DCSext.wtSlotContent"/> <div class="kiosk-3Col" id="animateKiosk"> <div class="w130 center" id="kioskTile-1"> <h2 class="botMar15">Your Account</h2> <a href="javascript:void(0);" id="kioskBg-anchor1" onclick="teamSiteReporting('1-007JIU-0-1',window.location.href);ShowKiosk('902088');"> <div class="kioskArrw_col1"> <img alt="" class="arrwLink" src="/web/20130401102520im_/http://www.att.com/media/att/2012/support/kiosk/img_arw_slider_lf_off.png" title=""/> </div> <img alt="" class="kioskBg" src="/web/20130401102520im_/http://www.att.com/images/eSupport/Backgrounds/Kiosk-icons/bg_mng-acct_icn_AA000M1R.png" title=""/> <div class="topMar10" style="line-height: 1.2em;"> <span class="center">Show links to help you manage your account</span> </div> </a> </div> <div class="w130 center" id="kioskTile-2"> <h2 class="botMar15">Your Bill & Payments</h2> <a href="javascript:void(0);" id="kioskBg-anchor2" onclick="teamSiteReporting('1-007JIU-0-2',window.location.href);ShowKiosk('902089');"> <div class="kioskArrw_col2"> <img alt="" class="arrwLink" src="/web/20130401102520im_/http://www.att.com/media/att/2012/support/kiosk/img_arw_slider_lf_off.png" title=""/> </div> <img alt="" class="kioskBg" src="/web/20130401102520im_/http://www.att.com/images/eSupport/Backgrounds/Kiosk-icons/bg_accounts_AA000M1H.png" title=""/> <div class="topMar10" style="line-height: 1.2em;"> <span class="center">Show links to bill and payment help</span> </div> </a> </div> <div class="w130 center" id="kioskTile-3"> <h2 class="botMar15">Service Changes</h2> <a href="javascript:void(0);" id="kioskBg-anchor3" onclick="teamSiteReporting('1-007JIU-0-3',window.location.href);ShowKiosk('902091');"> <div class="kioskArrw_col3"> <img alt="" class="arrwLink" src="/web/20130401102520im_/http://www.att.com/media/att/2012/support/kiosk/img_arw_slider_lf_off.png" title=""/> </div> <img alt="" class="kioskBg" src="/web/20130401102520im_/http://www.att.com/images/eSupport/Backgrounds/Kiosk-icons/bg_rate-plans_icn_AA000P1B.png" title=""/> <div class="topMar10" style="line-height: 1.2em;"> <span class="center">Show links to info about updating your service</span> </div> </a> </div> </div> </div> </div> </div> <br class="clear"/>   <div id="links-row">  <meta name="DCSext.wtSlotContent" content="1~007K6E"/> <div class="containT1 botPad10"> <div class="thumbnail-blob"><img src="/web/20130401102520im_/http://www.att.com/media/att/2012/support/kiosk/ico_lg_account_AA001M3H.jpg" alt="Manage Your ID & Password" title="Manage Your ID & Password"/></div> <div class="text-blob"> <h2>Manage Your ID & Password</h2> <ul id="supportTopics" class="row-seam-dottedT1"> <li><a href="/web/20130401102520/http://www.att.com/esupport/article.jsp?sid=KB412761&cv=813" onclick="teamSiteReporting('1-007K6E-0-1','/esupport/article.jsp?sid=KB412761&cv=813');">Learn about AT&T; Access ID</a></li> <li><a href="/web/20130401102520/http://www.att.com/esupport/article.jsp?sid=KB401397&cv=813" onclick="teamSiteReporting('1-007K6E-0-2','/esupport/article.jsp?sid=KB401397&cv=813');">Change or reset your AT&T; passwords</a></li> <li><a href="/web/20130401102520/http://www.att.com/esupport/article.jsp?sid=KB407791&cv=813" onclick="teamSiteReporting('1-007K6E-0-3','/esupport/article.jsp?sid=KB407791&cv=813');">Create or manage sub-accounts</a></li> </ul> <div class="botPad10"> <p><a class="arrowRt" href="/web/20130401102520/http://www.att.com/esupport/main.jsp?cv=813&ct=9004420&view=all&pv=2" onclick="teamSiteReporting('1-007K6E-0-4','/esupport/main.jsp?cv=813&ct=9004420&view=all&pv=2');">View more ID & password help</a></p> </div> </div> <br class="clear"/> </div>   <meta name="DCSext.wtSlotContent" content="1~007K65"/> <div class="containT1 botPad10"> <div class="thumbnail-blob"><img src="/web/20130401102520im_/http://www.att.com/media/att/2012/support/kiosk/ico_lg_billing_AA001M3I.jpg" alt="Understanding Your Bill" title="Understanding Your Bill"/></div> <div class="text-blob"> <h2>Understanding Your Bill</h2> <ul id="supportTopics" class="row-seam-dottedT1"> <li><a href="/web/20130401102520/http://www.att.com/esupport/article.jsp?sid=KB401260&cv=813" onclick="teamSiteReporting('1-007K65-0-1','/esupport/article.jsp?sid=KB401260&cv=813');">Understand your first bill</a></li> <li><a href="/web/20130401102520/http://www.att.com/esupport/article.jsp?sid=KB401005&cv=813" onclick="teamSiteReporting('1-007K65-0-2','/esupport/article.jsp?sid=KB401005&cv=813');">Request a billing adjustment</a></li> <li><a href="/web/20130401102520/http://www.att.com/esupport/sample-bill/u-verse.jsp" onclick="teamSiteReporting('1-007K65-0-3','/esupport/sample-bill/u-verse.jsp?');">Review a sample bill & video</a></li> </ul> <div class="botPad10"> <p><a class="arrowRt" href="/web/20130401102520/http://www.att.com/esupport/main.jsp?cv=813&ct=9001112&view=all&pv=2" onclick="teamSiteReporting('1-007K65-0-4','/esupport/main.jsp?cv=813&ct=9001112&view=all&pv=2');">View more help with your bill</a></p> </div> </div> <br class="clear"/> </div>  </div> <script type="text/javascript"> jQuery(document).ready(function() { jQuery('div.middlecolumn.pv').hide(); jQuery('div.middlecolumn.pv'+1).show(); }); </script> </div> <div id="pagination1"></div> </div> </div> </div>  </div> <script type="text/javascript"> var zip=''; var serviceName='AT~T U-verse TV'; var lpMTagConfig = lpMTagConfig || {}; lpMTagConfig.vars = lpMTagConfig.vars || []; lpMTagConfig.lpTagSrv = "sales.liveperson.net"; lpMTagConfig.lpServer = "sales.liveperson.net"; lpMTagConfig.lpNumber = "63000276"; lpMTagConfig.deploymentID = "faq"; lpMTagConfig.vars.push(["page","unit","uverse-billing"]); lpMTagConfig.vars.push(["session","language","english"]); lpMTagConfig.vars.push(["page","PageName","U-verse Billing & Account Support"]); lpMTagConfig.vars.push(["page","FAQPage","No"]); lpMTagConfig.vars.push(["page","wtAppName","Uverse eSupport"]); lpMTagConfig.vars.push(["page","wtServiceType",serviceName]); lpMTagConfig.vars.push(["page","wtSupMethod","ES"]); lpMTagConfig.vars.push(["page","wtPN","U-verse Billing & Account Support"]); lpMTagConfig.vars.push(["page","wtZipCode",zip]); //if available </script> <div id="secondary-content"> <input type="hidden" id="additionalSupportServiceCodeForChat" value="813"/>  <div class="first_230"> </div>    <div class="first_230"> <div class="first_230"><meta name="DCSext.wtSlotContent" content="1~007FCZ"/> <div class="box" style="padding-bottom:0;"> <a href="/web/20130401102520/http://www.att.com/esupport/article.jsp?sid=KB412557&cv=813" onclick="teamSiteReporting('1-007FCZ-0-1','/esupport/article.jsp?sid=KB412557&cv=813');"> <img style="display:block;" src="/web/20130401102520im_/http://www.att.com/images/U-verse/Callouts/clo-111561-uverseBilling_AA001I2E.jpg" alt="Your U-verse video bill makes understanding your charges easier than ever. Select this link to find out more." title="Your U-verse video bill makes understanding your charges easier than ever. 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