AT&T; U-verse Voice Support - U-verse Voice Troubleshooting & Solutions

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name="Support_Internet_Wi-Fi">Wi-Fi</a></li> <li><a href="https://web.archive.org/web/20130401102700/http://www.att.com/esupport/billAndAccount.jsp?cv=801" name="Support_Internet_Billing & Account">Billing & Account</a></li> </ul> </div> </div> <div class="secondColumn "> <div class="columnContent"> <h3>Internet Repair Resources</h3> <ul class="trayNoBullet"> <li><a href="https://web.archive.org/web/20130401102700/http://ufix.att.com/" name="Support_Internet_Internet Troubleshooting">Internet Troubleshooting</a></li> <li><a href="https://web.archive.org/web/20130401102700/http://www.att.com/esupport/dsl-support-tool/" name="Support_Internet_All Troubleshooting Options">All Troubleshooting Options</a></li> </ul> </div> </div> <div class="secondColumn "> <div class="columnContent"> <h3>Popular Topics</h3> <ul class="trayNoBullet"> <li><a href="https://web.archive.org/web/20130401102700/http://www.att.com/esupport/article.jsp?sid=KB401397" name="Support_Internet_Passwords">Passwords</a></li> <li><a href="https://web.archive.org/web/20130401102700/http://www.att.com/esupport/security.jsp" name="Support_Internet_Internet Security">Internet Security</a></li> <li><a href="https://web.archive.org/web/20130401102700/http://www.att.com/esupport/article.jsp?sid=KB401570" name="Support_Internet_Email Server Settings">Email Server Settings</a></li> <li><a href="https://web.archive.org/web/20130401102700/http://www.att.com/esupport/article.jsp?sid=KB401486" name="Support_Internet_Wi-Fi Network Name & Password">Wi-Fi Network Name & Password</a></li> </ul> </div> </div> </div> </li> <li> <a class="secondaryMenuItem" href="https://web.archive.org/web/20130401102700/http://www.att.com/esupport/productRouting.jsp?sg=8003" name="Support_Home Phone">Home Phone</a> <div class="trayContentItem trayFiveCol"> <div class="firstColumn"> <div class="columnContent"> <img 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name="Support_Home Phone_Billing & Account">Billing & Account</a></li> </ul> </div> </div> <div class="secondColumn "> <div class="columnContent"> <h3>Repair Resources</h3> <ul class="trayNoBullet"> <li><a href="https://web.archive.org/web/20130401102700/https://ufix.att.com/ssm/dispatcher/CustomRegister.do" name="Support_Home Phone_U-verse Voice Troubleshooting">U-verse Voice Troubleshooting</a></li> <li><a href="https://web.archive.org/web/20130401102700/http://repair.att.com/repair/landing.do" name="Support_Home Phone_Home Phone Troubleshooting">Home Phone Troubleshooting</a></li> </ul> </div> </div> <div class="secondColumn "> <div class="columnContent"> <h3>Popular Topics</h3> <ul class="trayNoBullet"> <li><a href="https://web.archive.org/web/20130401102700/http://www.att.com/esupport/article.jsp?sid=KB401397" name="Support_Home Phone_Passwords">Passwords</a></li> <li><a href="https://web.archive.org/web/20130401102700/http://www.att.com/esupport/article.jsp?sid=KB403122" name="Support_Home Phone_Changing Services">Changing Services</a></li> <li><a href="https://web.archive.org/web/20130401102700/http://www.att.com/esupport/main.jsp?cv=807&ct=9001834&pv=2" name="Support_Home Phone_Calling Features">Calling Features</a></li> </ul> </div> </div> </div> </li> <li> <a class="secondaryMenuItem" href="https://web.archive.org/web/20130401102700/http://www.att.com/esupport/billAndAccount.jsp?view=combine" name="Support_Billing & Account">Billing & Account</a> <div class="trayContentItem trayFiveCol"> <div class="firstColumn"> <div class="columnContent"> <img src="//web.archive.org/web/20130401102700im_/http://0.ecom.attccc.com/media/att/2011/global/nav/img-support-bundles_AA000R4U.png" alt="Billing & Account"/> </div> </div> <div class="secondColumn "> <div class="columnContent"> <h3>Wireless</h3> <ul class="trayNoBullet"> <li><a href="https://web.archive.org/web/20130401102700/http://www.att.com/esupport/billAndAccount.jsp?cv=820" name="Support_Billing & 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href="https://web.archive.org/web/20130401102700/http://www.att.com/esupport/sample-bill/u-verse.jsp" name="Support_Billing & Account_U-verse Bill Sample">U-verse Bill Sample</a></li> </ul> </div> </div> <div class="secondColumn "> <div class="columnContent"> <h3>Home Phone/Internet</h3> <ul class="trayNoBullet"> <li><a href="https://web.archive.org/web/20130401102700/http://www.att.com/esupport/billAndAccount.jsp?cv=807" name="Support_Billing & Account_Home Phone Billing & Account">Home Phone Billing & Account</a></li> <li><a href="https://web.archive.org/web/20130401102700/http://www.att.com/esupport/billAndAccount.jsp?cv=801" name="Support_Billing & Account_Internet Billing & Account">Internet Billing & Account</a></li> <li><a href="https://web.archive.org/web/20130401102700/http://www.att.com/esupport/article.jsp?wtSlotClick=1-0067BN-0-2&sid=KB403228&CV=807" name="Support_Billing & Account_Payment Options">Payment Options</a></li> <li><a href="https://web.archive.org/web/20130401102700/http://localization.att.com/loc/controller?prod-snip=ebill_res_understanding_bill" name="Support_Billing & Account_Home Phone Bill Sample">Home Phone Bill Sample</a></li> </ul> </div> </div> <div class="secondColumn "> <div class="columnContent"> <h3>Popular Topics</h3> <ul class="trayNoBullet"> <li><a href="https://web.archive.org/web/20130401102700/http://localization.att.com/loc/controller?prod-snip=MAR_Forgot_User_ID" name="Support_Billing & Account_Forgot User ID">Forgot User ID</a></li> <li><a href="https://web.archive.org/web/20130401102700/http://localization.att.com/loc/controller?prod-snip=MAR_Forgot_Password" name="Support_Billing & Account_Forgot Password">Forgot Password</a></li> <li><a href="https://web.archive.org/web/20130401102700/https://rewardcenter.att.com/" name="Support_Billing & Account_Check AT&T Rewards">Check AT&T Rewards</a></li> </ul> </div> </div> </div> </li> <li> <a class="secondaryMenuItem" href="https://web.archive.org/web/20130401102700/http://www.att.com/esupport/orders-repairs.jsp" name="Support_Orders & Repairs">Orders & Repairs</a> <div class="trayContentItem trayFiveCol"> <div class="firstColumn"> <div class="columnContent"> <img src="//web.archive.org/web/20130401102700im_/http://0.ecom.attccc.com/media/att/2011/global/nav/img-support-bundles_AA000R4U.png" alt="Orders & Repairs"/> </div> </div> <div class="secondColumn "> <div class="columnContent"> <h3>Orders & Shipments</h3> <ul class="trayNoBullet"> <li><a href="https://web.archive.org/web/20130401102700/https://www.att.com/eos/unauth/eosLogin?productType=wireless" name="Support_Orders & Repairs_Wireless">Wireless</a></li> <li><a href="https://web.archive.org/web/20130401102700/https://www.att.com/eos/unauth/eosLogin?productType=uverse" name="Support_Orders & Repairs_U-verse">U-verse</a></li> <li><a href="https://web.archive.org/web/20130401102700/https://www.att.com/eos/unauth/eosLogin?productType=wireline" name="Support_Orders & Repairs_Internet">Internet</a></li> <li><a href="https://web.archive.org/web/20130401102700/https://www.att.com/eos/unauth/eosLogin?productType=wireline" name="Support_Orders & Repairs_Home Phone">Home Phone</a></li> </ul> </div> </div> <div class="secondColumn "> <div class="columnContent"> <h3>Installation Appointments</h3> <ul class="trayNoBullet"> <li><a href="https://web.archive.org/web/20130401102700/https://www.att.com/eos/unauth/eosLogin?productType=uverse" name="Support_Orders & Repairs_U-verse">U-verse</a></li> <li><a href="https://web.archive.org/web/20130401102700/https://www.att.com/eos/unauth/eosLogin?productType=wireline" name="Support_Orders & Repairs_DSL">DSL</a></li> <li><a href="https://web.archive.org/web/20130401102700/https://www.att.com/eos/unauth/eosLogin?productType=wireline" name="Support_Orders & Repairs_Home Phone">Home Phone</a></li> </ul> </div> </div> <div class="secondColumn "> <div class="columnContent"> <h3>Repair Appointments</h3> <ul class="trayNoBullet"> <li><a href="https://web.archive.org/web/20130401102700/http://www.att.com/appointmentstatus" name="Support_Orders & Repairs_U-verse">U-verse</a></li> <li><a href="https://web.archive.org/web/20130401102700/http://www.att.com/repair" name="Support_Orders & Repairs_Home Phone">Home Phone</a></li> </ul> </div> </div> <div class="secondColumn "> <div class="columnContent"> <h3>Troubleshoot & Resolve</h3> <ul class="trayNoBullet"> <li><a href="https://web.archive.org/web/20130401102700/https://ufix.att.com/ssm/dispatcher/Controller.jpf?.vendorId=ATT-SST&.ctx=eComSST&flowId=onlinesst" name="Support_Orders & Repairs_U-verse Issues">U-verse Issues</a></li> <li><a href="https://web.archive.org/web/20130401102700/https://ufix.att.com/ssm/dispatcher/Controller.jpf?.vendorId=ATT-SST&.ctx=eComSST&flowId=onlinesst" name="Support_Orders & Repairs_Internet Troubleshooting">Internet Troubleshooting</a></li> <li><a href="https://web.archive.org/web/20130401102700/http://www.att.com/repair" name="Support_Orders & Repairs_Home Phone Issues">Home Phone Issues</a></li> </ul> </div> </div> </div> </li> <li> <a class="secondaryMenuItem" href="https://web.archive.org/web/20130401102700/http://forums.att.com/" name="Support_Communities">Communities</a> <div class="trayContentItem trayTwoCol"> <div class="firstColumn"> <div class="columnContent"> <img src="//web.archive.org/web/20130401102700im_/http://0.ecom.attccc.com/media/att/2011/global/nav/img-support-bundles_AA000R4U.png" alt="Communities"/> </div> </div> <div class="secondColumn "> <div class="columnContent"> <h3>Customer Communities</h3> <ul class="trayNoBullet"> <li><a href="https://web.archive.org/web/20130401102700/http://forums.att.com/t5/AT-T-Wireless-Community/ct-p/ATTWireless" name="Support_Communities_Wireless">Wireless</a></li> <li><a href="https://web.archive.org/web/20130401102700/http://forums.att.com/t5/AT-T-U-verse-Community/ct-p/ATTUverse" name="Support_Communities_U-verse">U-verse</a></li> <li><a href="https://web.archive.org/web/20130401102700/https://getsocial.att.com/" name="Support_Communities_U-verse New Customers">U-verse New Customers</a></li> <li><a href="https://web.archive.org/web/20130401102700/http://forums.att.com/t5/AT-T-Internet-Community/ct-p/ATTInternet" name="Support_Communities_Internet">Internet</a></li> <li><a href="https://web.archive.org/web/20130401102700/http://forums.att.com/" name="Support_Communities_All Customer Communities">All Customer Communities</a></li> </ul> </div> </div> </div> </li> <li> <a class="secondaryMenuItem" href="https://web.archive.org/web/20130401102700/http://www.att.com/econtactus/" name="Support_Contact Us">Contact Us</a> <div class="trayContentItem trayTwoCol"> <div class="firstColumn"> <div class="columnContent"> <img src="//web.archive.org/web/20130401102700im_/http://0.ecom.attccc.com/media/att/2011/global/nav/img-support-bundles_AA000R4U.png" alt="Contact Us"/> </div> </div> <div class="secondColumn "> <div class="columnContent"> <h3>We're Here To Help</h3> <ul class="trayNoBullet"> <li><a href="https://web.archive.org/web/20130401102700/http://www.att.com/econtactus/" name="Support_Contact Us_Contact Us">Contact Us</a></li> <li><a href="https://web.archive.org/web/20130401102700/http://repair.att.com/repair/landing.do" name="Support_Contact Us_Troubleshoot & Resolve">Troubleshoot & Resolve</a></li> <li><a href="https://web.archive.org/web/20130401102700/https://rewardcenter.att.com/default.aspx" name="Support_Contact Us_AT&T Reward Center">AT&T Reward Center</a></li> <li><a href="https://web.archive.org/web/20130401102700/http://www.att.com/storelocator/" name="Support_Contact Us_AT&T Store Locator">AT&T Store Locator</a></li> </ul> </div> </div> </div> </li> </ul> </li> <li id="primary_Search"> <form method="get" id="searchForm" name="searchForm" action="/web/20130401102700/http://www.att.com/global-search/search.jsp"> <fieldset> <input type="hidden" name="App_ID" value="HOME"/> <input type="hidden" name="autoSuggest" value=""/> <input type="hidden" name="tabPressed" id="tabPressed" value="FALSE"/> <input type="text" value="Search" name="q" id="search" class="ask_a_question_box" title="Search"/> <button type="button">Submit</button> <div id="autoSuggestBox" class="autoSuggest" style="display:none;"></div> </fieldset> </form> </li> </ul> </div> <ul id="secondaryMenu_Support" class="secondaryMenu selected" style="display:block;clear:left;"> <li class=""> <a class="secondaryMenuItem" href="https://web.archive.org/web/20130401102700/http://www.att.com/esupport/productRouting.jsp?sg=8005" name="Support_Wireless">Wireless</a> </li> <li class=""> <a class="secondaryMenuItem" href="https://web.archive.org/web/20130401102700/http://www.att.com/esupport/productRouting.jsp?sg=8002" name="Support_Digital TV">Digital TV</a> </li> <li class=""> <a class="secondaryMenuItem" href="https://web.archive.org/web/20130401102700/http://www.att.com/esupport/productRouting.jsp?sg=8001" name="Support_Internet">Internet</a> </li> <li class=""> <a class="secondaryMenuItem" href="https://web.archive.org/web/20130401102700/http://www.att.com/esupport/productRouting.jsp?sg=8003" name="Support_Home Phone">Home Phone</a> </li> <li class=""> <a class="secondaryMenuItem" href="https://web.archive.org/web/20130401102700/http://www.att.com/esupport/billAndAccount.jsp?view=combine" name="Support_Billing & Account">Billing & Account</a> </li> <li class=""> <a class="secondaryMenuItem" href="https://web.archive.org/web/20130401102700/http://www.att.com/esupport/orders-repairs.jsp" name="Support_Orders & Repairs">Orders & Repairs</a> </li> <li class=""> <a class="secondaryMenuItem" href="https://web.archive.org/web/20130401102700/http://forums.att.com/" name="Support_Communities">Communities</a> </li> <li class=""> <a class="secondaryMenuItem" href="https://web.archive.org/web/20130401102700/http://www.att.com/econtactus/" name="Support_Contact Us">Contact Us</a> </li> </ul> <div id="trayContent" style="display:block;height:0px;"></div> </div> </div> <div id="globalNavShadows" style="height:15px;*height:40px;"></div> </div> <script type="text/javascript"> var getPageLevelGeos = function() { var stateCode = ''; var currentGeoList = stateCode; return currentGeoList; }; //lpUnit can be set to the value of contactus13-e, contactus13-mw, contactus13-sw, contactus13-w, contactus9-all var skillValue = ''; if (typeof(lpUnit)=='undefined') var lpUnit=skillValue; if (typeof(lpLanguage)=='undefined') var lpLanguage='None'; jQuery(document).ready(function() { jQuery("#ssimLink").click(function(e) { var url="/esupport/main.jsp?cv=814"; var _width=567; var _height=526; if (jQuery.browser.msie && jQuery.browser.version <= 9) {_width=597;_height=557;} jQuery.colorbox({iframe:false, height:_height, width:_width, scrolling:false, href: '/esupport/sharedSegments/supportViewOverlay.jsp?return-path='+url, escKey:true,overlayClose:true}); }); }); </script> <div id="breadcrumbsBox" style="height:25px;margin:-10px auto 10px;position:relative;width:974px;padding-bottom:15px;display:none;"> <ul id="breadcrumbs"></ul> </div> <div id="wrapper"> <div id="main-container"> <div class="bg-top-shadow"></div> <div class="bg-mid-shadow"> <div class="content">  <div id="content-header"> <div id="breadcrumbs123"> </div> <style type="text/css"> form#ask_a_QuestionForm .text { margin-right: 0; } label#askInputLabel { color: #ff7200; font-size: 11px; font-weight: bold; line-height: 14px; margin-bottom: 5px; } div#subtitleID { position: relative; } form#ask_a_QuestionForm { right: 18px; } div#search_options_container { display: none; background: transparent url(/web/20130401102700im_/http://www.att.com/esupport/images/background/search_bg.gif) top left no-repeat; height: 100px; width: 110px; z-index: 99999; position: absolute; right: -18px; top: 17px; padding: 30px 10px 10px 10px; text-align:left; } div#search_options_container p { font-weight: bold; } div#search_options_container ul#searchList li a { color: #656565; } div#search_options_container ul#searchList li a:hover, div#search_options_container ul#searchList li a.active { color: #067ab4; } div.col_230_border_none, div.col_230_border_none div.first_230 { position: static; } #ask_a_QuestionForm .text { color:#999; } div#search_options_container ul#searchList li a.setSearchText { color: #067ab4; } </style> <div id="content-header-left" class="without-mysection"> <h1> U-verse<sup>®</sup> Voice Support </h1> </div>  <div id="select-device"> <form id="select-your-device" action="search.jsp" class="styled_forms askForm"> </form> </div>    </div> <div id="primary-content"> <div id="left-content-col">  <style type="text/css"> form#ask_a_QuestionForm .text { margin-right: 0; } label#askInputLabel { color: #ff7200; font-size: 11px; font-weight: bold; line-height: 14px; margin-bottom: 5px; } div#subtitleID { position: relative; } form#ask_a_QuestionForm { right: 18px; } /*img#searchOptions { position: absolute; right: 15px; top: 35px; }*/ /* UI Change for new UI 14-02-2011 Start */ /* Hiding after global Nav integration start img#searchOptions { position: relative; left: 30px; top: 10px; } #ie img#searchOptions {top: 105px; left: 205px;} #ie6 img#searchOptions { top: 113px; left: 209px; } #askFormImageSubmitButton {margin-top:0;position:absolute;top:108px;} #ie #askFormImageSubmitButton {margin-top:0;position:absolute;} */ div#search_options_container { display: none; background:url("https://web.archive.org/web/20130401102700im_/http://www.att.com/media/att/2011/support/ask_a_question_sprite.png") no-repeat scroll -2px -51px transparent; /* height: 100px; */ height:100px; width: 110px; z-index: 99999; position: absolute; /* right: -18px; top: 17px; padding: 30px 10px 10px 10px;*/ /* changing left 80 to 76 after global Nav integration */ left:76px; top:59px; padding:20px 10px 22px 10px; text-align:left; } .lvl-1{z-index:2} .lvl-2{z-index:1} /* Hiding after global Nav integration start #ie div#search_options_container{top:125px; left:94px;padding:30px 10px 22px 10px;height:90px;} */ div#search_options_container p { font-weight: bold; /* adding margin after global Nav integration */ margin-bottom:3px; } div#search_options_container ul#searchList li a { color: #656565; } div#search_options_container ul#searchList li a:hover, div#search_options_container ul#searchList li a.active { color: #067ab4; } div.col_230_border_none, div.col_230_border_none div.first_230 { position: static; } #ask_a_QuestionForm .text { color:#333; } div#search_options_container ul#searchList li a.setSearchText { color: #067ab4; } /* Adding this for UI Change */ #searchList li{padding-bottom:5px;} /* UI Change for new UI 14-02-2011 End */ </style> <script type="text/javascript"> var serviceGroupCode=''; </script> <script type="text/javascript"> serviceGroupCode='803'; </script> <script type="text/javascript"> jQuery(document).ready(function() { //B2C-93450 start //var deviceModel = ''; //if(deviceModel!= null && deviceModel !=''){ // jQuery("#deviceFilter").val('true'); //}else //{ //jQuery("#deviceFilter").val('false'); //} //B2C-93450 end jQuery('#searchOptions').bind('click', function (event) { jQuery('#search_options_container').slideToggle('fast', function() { // Animation complete. }); }); setSearchTerm = function(grpCode) { serviceGroupCode=grpCode; jQuery("#search_options_container").hide("fast"); var srchVarTmp = jQuery("#askQInput").val(); if(srchVarTmp!="" && srchVarTmp!= "Search FAQs"){ jQuery("#askFormImageSubmitButton").trigger("click"); } }; jQuery('#askQInput').focus(function() { var searchValue = jQuery('#askQInput').val(); if (searchValue=="Search FAQs") { jQuery('#askQInput').val(""); jQuery('#askQInput').css('color', '#000'); } }); jQuery('#askQInput').blur(function() { var searchValue = jQuery('#askQInput').val(); if (searchValue=='') { jQuery('#askQInput').val("Search FAQs"); jQuery('#askQInput').css('color', '#ccc'); } }); jQuery('#askQInput').keypress(function(e){ var srchVar1 = jQuery("#askInput").val(); srchVar1 = jQuery.trim(srchVar1); if(e.keyCode == 13 && (srchVar1 =="" || srchVar1 =="undefined")){ //alert('inside ') ; jQuery("#askFormImageSubmitButton").trigger("click"); return false; } }); }); function changeCheckBoxState(){ if(jQuery(".checker span").hasClass("checked").toString()=='true'){ jQuery("#deviceFilter").val('false'); } else{ jQuery("#deviceFilter").val('true'); } } </script> <script type="text/javascript"> jQuery(document).ready(function() { jQuery("#askFormImageSubmitButton").click(function(e) { e.preventDefault(); var srchVar = jQuery("#askQInput").val(); srchVar = jQuery.trim(srchVar); if (srchVar=="" || srchVar== "Search FAQs"){ jQuery.nyroModalManual({ autosizeable: true, url : 'sharedSegments/emptySearchOverlay.jsp' }); return false; } jQuery.get("sharedSegments/dynamicService.jsp?currentGroup="+serviceGroupCode, {group: serviceGroupCode }, function(data) { var svcMap=jQuery.trim(data); if(svcMap!=':'){ var arr=new Array(); var svcCode=document.getElementById('cv'); var svcName=document.getElementById('serviceName'); arr=svcMap.split(':'); svcCode.value=arr[0]; svcName.value=arr[1]; jQuery("#ask_a_QuestionForm").submit(); return ; } else{ jQuery.nyroModalManual({ autosizeable: true, windowResize: true, minWidth: 550, minHeight:200, url : 'sharedSegments/AAQInterstitial.jsp?srch='+srchVar+"&servicecode="+serviceGroupCode }); } } ); }); }); </script> <div class="box first_194 row-seamless-2 lvl-1"> <form title="Search For" class="styled_forms askForm" action="search.jsp" id="ask_a_QuestionForm"> <h2> Ask a Question</h2> <div class="askaQDiv"> <div class="askaQDivInput"> <input title="Search For" type="text" name="srch" class="text" value="Search FAQs" maxlength="255" id="askQInput" style="border:0px !important;"/> <input name="serviceName" type="hidden" id="serviceName" value=""/> <input name="df" type="hidden" id="deviceFilter" value="false"/> </div> <input type="hidden" id="cv" name="cv" value=""/> <div id="search_options_container"> <p>Search within:</p> <ul id="searchList"> <li><a href="#" onclick="setSearchTerm('8005'); return false;">Wireless</a></li> <li><a href="#" onclick="setSearchTerm('8004'); return false;">U-verse</a></li> <li><a href="#" onclick="setSearchTerm('8001'); return false;">Internet & Email</a></li> <li><a href="#" onclick="setSearchTerm('8002'); return false;">Digital TV</a></li> <li><a href="#" onclick="setSearchTerm('8003'); return false;">Home Phone</a></li> </ul> </div> <input id="askFormImageSubmitButton" type="image" src="/web/20130401102700im_/http://www.att.com/esupport/images/buttons/btn_search.jpg" alt="Search"/> <img src="/web/20130401102700im_/http://www.att.com/esupport/images/buttons/btn_select_search_option.jpg" id="searchOptions" alt="Click arrow to select a search option" title="Click arrow to select a search option" width="20" height="22" border="0"/> </div> </form> </div>   <div class="roundedbox lvl-2"> <div class="roundedbox-top"><span></span></div> <div class="roundedbox-text">     <div> <meta name="DCSext.wtSlotContent" content="1~007LT2"/> <div class="pad-5-5-5-5"> <h3>Quick Links</h3> <ul id="supportTopics" class="topPad10"> <li><a href="/web/20130401102700/http://www.att.com/esupport/billAndAccount.jsp?cv=813" onclick="teamSiteReporting('1-007LT2-0-1','/esupport/billAndAccount.jsp?cv=813');">Find billing & account answers</a></li> <li><a href="/web/20130401102700/http://www.att.com/esupport/article.jsp?sid=KB413495" onclick="teamSiteReporting('1-007LT2-0-2','/esupport/article.jsp?sid=KB413495');">Reset your email password</a></li> <li><a href="https://web.archive.org/web/20130401102700/http://www.att.com/u-verse/appointmentstatus/index.jsp" onclick="teamSiteReporting('1-007LT2-0-3','https://web.archive.org/web/20130401102700/http://www.att.com/u-verse/appointmentstatus/index.jsp');">Check repair appointment status</a></li> <li><a href="https://web.archive.org/web/20130401102700/https://www.att.com/eos/unauth/eosLogin?productType=uverse" onclick="teamSiteReporting('1-007LT2-0-4','https://web.archive.org/web/20130401102700/https://www.att.com/eos/unauth/eosLogin?productType=uverse');">Check order status</a></li> </ul> </div> <meta name="DCSext.wtVC" content="900846"></meta> </div> <h2 class="browse-topics">Support Topics</h2> <link rel="stylesheet" href="/web/20130401102700cs_/http://www.att.com/esupport/javascript/themes/themes-style.min.css" type="text/css"/> <script type="text/javascript" src="/web/20130401102700js_/http://www.att.com/esupport/javascript/tree_component.js"></script> <script type="text/javascript"> var allParentIds = false; var firstId = false; </script> <script type="text/javascript"> jQuery(function() { var topicTree = jQuery.tree_create(); topicTree.init(jQuery("#topicTree"), { data: { type : "json", async : true, method: "POST", url : "/esupport/dyn/servlet/TopicTreeDroplet" }, opened : allParentIds, selected : firstId, ui : { dots : false, // BOOL - dots or no dots hover_mode : false, // SHOULD get_* functions chage focus or change hovered item animation : 0, scroll_spd : 0, theme_path : false, // Path to themes theme_name : "esupport",// Name of theme context : "false" }, rules : { clickable : "all", // which node types can the user select | default - all renameable : "none", // which node types can the user select | default - all deletable : "none", // which node types can the user delete | default - all creatable : "none", // which node types can the user create in | default - all draggable : "none", // which node types can the user move | default - none | "all" dragrules : "none" // what move operations between nodes are allowed | default - none | "all" }, callback : { // various callbacks to attach custom logic to onopen : function(NODE, TREE_OBJ) { jQuery(NODE).parent().children("li.open").not(NODE).each(function () { TREE_OBJ.close_branch(this, false); // The second param FALSE is for enabling the close animation }); if (!firstId && ("/main.jsp" == "/article.jsp")) { // redirect only when there's no value in the selected param. ie when selection happens via a user click location.replace('main.jsp?cv='+814+'&ct='+NODE.id+'&pv='+'2'+'&br='+'BR'); } }, // prevent right click: EV.preventDefault(); EV.stopPropagation(); return false onrgtclk : function(NODE, TREE_OBJ, EV) { EV.preventDefault(); EV.stopPropagation(); return false }, onselect : function(NODE, TREE_OBJ) { jQuery('#promo-box').removeClass('mainSlot').addClass('browseSlot'); jQuery("#spanel").html("loading..."); jQuery("#spanel").css('background-color','#FFFFFF'); jQuery("#spanel").html('<img src="/esupport/images/ajax-loader.gif" class="middleColSpinner_470" alt="Loading"></img>'); jQuery("#spanel").css('background-color','#FFFFFF'); if("/main.jsp" == "/main.jsp") { jQuery.get('main/middleColumn.jsp?ct='+NODE.id+'&pv='+'2'+'&br='+'BR', function (data) { jQuery('#spanel').html(data); }); }else if("/main.jsp" == "/welcome.jsp") { jQuery.get('welcome/welcomeMiddleColumn.jsp?ct='+NODE.id+'&pv='+'2'+'&br='+'BR', function (data) { jQuery('#spanel').html(data); }); } else if("/main.jsp" == "/travelAndIntl.jsp") { jQuery.get('travelAndIntl/travelAndIntlMiddleColumn.jsp?ct='+NODE.id+'&pv='+'2'+'&br='+'BR', function (data) { jQuery('#spanel').html(data); }); } else if("/main.jsp" == "/email.jsp") { jQuery.get('email/emailMiddleColumn.jsp?ct='+NODE.id+'&pv='+'2'+'&br='+'BR', function (data) { jQuery('#spanel').html(data); }); }else if("/main.jsp" == "/billAndAccount.jsp") { jQuery.get('billAndAccount/billAndAccountmiddleColumn.jsp?ct='+NODE.id+'&pv='+'2'+'&br='+'BR', function (data) { jQuery('#spanel').html(data); }); } else if ("/main.jsp" == "/sender/senderBrowse.jsp") { jQuery.get('browseResults.jsp?ct='+NODE.id+'&br='+'BR', function (data) { jQuery('#spanel').html(data); }); }// redirect only when there's no value in the selected param. ie when selection happens via a user click else if ("/main.jsp" == "/sender/senderSearch.jsp") { location.replace('senderBrowse.jsp?ct='+NODE.id+'&br='+'BR'); }else { if (!firstId) { // redirect only when there's no value in the selected param. ie when selection happens via a user click location.replace('main.jsp?cv='+814+'&ct='+NODE.id+'&pv='+'2'+'&br='+'BR'); } else { // reset firstId to false so that user click functions properly. firstId=false; } } } // End of onselect Block } // END of callback Block });// END topicTree.init });// End of jQuery(function() Block </script> <div id="topicTree"></div> <div id="topicTreeHidden" style="display:none;"> <ul class="tree-default tree-esupport"> <li id="9004420" class="closed"> <a href="/web/20130401102700/http://www.att.com/esupport/main.jsp?pv=2&br=BR&ct=9004420&cv=814"> Account Management - myAT&T</a> </li> <li id="9001094" class="closed"> <a href="/web/20130401102700/http://www.att.com/esupport/main.jsp?pv=2&br=BR&ct=9001094&cv=814"> Billing & payments</a> </li> <li id="9004423" class="closed"> <a href="/web/20130401102700/http://www.att.com/esupport/main.jsp?pv=2&br=BR&ct=9004423&cv=814"> Plans & services</a> </li> <li id="9000846" class="closed"> <a href="/web/20130401102700/http://www.att.com/esupport/main.jsp?pv=2&br=BR&ct=9000846&cv=814"> U-verse High Speed Internet</a> </li> <li id="9000847" class="closed"> <a href="/web/20130401102700/http://www.att.com/esupport/main.jsp?pv=2&br=BR&ct=9000847&cv=814"> U-verse TV</a> </li> <li id="9000848" class="closed"> <a href="/web/20130401102700/http://www.att.com/esupport/main.jsp?pv=2&br=BR&ct=9000848&cv=814"> U-verse Voice</a> </li> <li id="9005223" class=""> <a href="/web/20130401102700/http://www.att.com/esupport/main.jsp?pv=2&br=BR&ct=9005223&cv=814"> User Guides</a> </li> </ul> </div> </div> <div class="roundedbox-bot"><span></span></div> </div> <div class="clear"></div>  <div> <meta name="DCSext.wtSlotContent" content="1~007MQI"/> <div class="box"> <div class="row-seamless-2"> <h2>U-verse Help Videos</h2> <div class="video-container" id="first"> <div class="video-photo"><a href="javascript:void(0);" onclick="teamSiteVideoReporting('1-007MQI-0-1');gvp.showPopUp('', true, true, 'gvp', 'video_resources/xml/gvp_Uverse-Replace-Gateway-Equipment-4300340_640x360.xml&gvpLgFormat'); return false;"><img src="/web/20130401102700im_/http://www.att.com/media/att/2012/support/GVP_thumbs/74x52/gvp-140907-equipment_replacement_RG_74x52_AA00213T.jpg" alt="Play video: Replace Your Wireless Gateway" title="Play video: Replace Your Wireless Gateway" border="0"/></a></div> <div class="video-text"> <p>Replace Your Wireless Gateway</p> <p class="video-link"><a href="javascript:void(0);" onclick="teamSiteVideoReporting('1-007MQI-0-2');gvp.showPopUp('', true, true, 'gvp', 'video_resources/xml/gvp_Uverse-Replace-Gateway-Equipment-4300340_640x360.xml&gvpLgFormat'); return false;">Play now</a></p> </div> <br class="clear"/> </div><br/> <div class="video-container"> <div class="video-photo"><a href="javascript:void(0);" onclick="teamSiteVideoReporting('1-007MQI-0-3');gvp.showPopUp('', true, true, 'gvp', 'video_resources/xml/gvp_Uverse-06-Picture-Sound_640x360.xml&gvpLgFormat'); return false;"><img src="/web/20130401102700im_/http://www.att.com/images/eSupport/Common/img-troubleshoot-pic-sound-74x52_AA0019YU.jpg" alt="Play video: Troubleshoot Picture/Sound & More" title="Play video: Troubleshoot Picture/Sound & More" border="0"/></a></div> <div class="video-text"> <p>Troubleshoot Picture/Sound & More</p> <p class="video-link"><a href="javascript:void(0);" onclick="teamSiteVideoReporting('1-007MQI-0-4');gvp.showPopUp('', true, true, 'gvp', 'video_resources/xml/gvp_Uverse-06-Picture-Sound_640x360.xml&gvpLgFormat'); return false;">Play now</a></p> </div> <br class="clear"/> </div><br/> <div class="video-container"> <div class="video-photo"><a href="javascript:void(0);" onclick="teamSiteVideoReporting('1-007MQI-0-5');gvp.showPopUp('', true, true, 'gvp', 'video_resources/xml/gvp_Uverse-Replace-TV-Receiver-4300341_640x360.xml&gvpLgFormat'); return false;"><img src="/web/20130401102700im_/http://www.att.com/media/att/2012/support/GVP_thumbs/74x52/gvp-140907-equipment_replacement_STB_74x52_AA00213S.jpg" alt="Play video: Replace Your U-verse Receiver" title="Play video: Replace Your U-verse Receiver" border="0"/></a></div> <div class="video-text"> <p>Replace Your U-verse Receiver</p> <p class="video-link"><a href="javascript:void(0);" onclick="teamSiteVideoReporting('1-007MQI-0-6');gvp.showPopUp('', true, true, 'gvp', 'video_resources/xml/gvp_Uverse-Replace-TV-Receiver-4300341_640x360.xml&gvpLgFormat'); return false;">Play now</a></p> </div> <br class="clear"/> </div><br/> </div> </div> <meta name="DCSext.wtVC" content="902099"></meta> </div> </div>  <div id="middle-content-col"> <div class="box" style="padding-left:0;padding-right:0;"> <div id="spanel" class="overflowXHidden"> <script type="text/javascript"> var breadcrum=""; var breadcrumLabel=""; </script> <script type="text/javascript"> jQuery('#breadcrumbs').html(breadcrum); function showBreadcrumDiv(){ if(breadcrum !=""){ jQuery('#breadcrumbsBox').show(); } } showBreadcrumDiv(); </script> <div class="">  <div id="mid-mid"> <div id="kioskID"> <?xml version="1.0" encoding="UTF-8" standalone="no"?> <div> <meta content="1~007HI1" name="DCSext.wtSlotContent"/> <div class="kiosk-3Col" id="animateKiosk"> <div class="w130 center" id="kioskTile-1"> <h2 class="botMar15">Set Up & Use</h2> <a href="/web/20130401102700/http://www.att.com/esupport/welcome.jsp?cv=814" id="kioskBg-anchor1" onclick="teamSiteReporting('1-007HI1-0-1','/esupport/welcome.jsp?cv=814');"> <img alt="" class="kioskBg" src="/web/20130401102700im_/http://www.att.com/images/eSupport/Backgrounds/Kiosk-icons/bg_getting-started_icn_AA000M1P.png" title=""/> <div class="topMar10" style="line-height: 1.2em;"> <span class="center arrowRt">Go to the U-verse Voice Set Up & Use page</span> </div> </a> </div> <div class="w130 center" id="kioskTile-2"> <h2 class="botMar15">U-verse<br/>Voicemail</h2> <a href="javascript:void(0);" id="kioskBg-anchor2" onclick="teamSiteReporting('1-007HI1-0-2',window.location.href);ShowKiosk('901364');"> <div class="kioskArrw_col2"> <img alt="" class="arrwLink" src="/web/20130401102700im_/http://www.att.com/media/att/2012/support/kiosk/img_arw_slider_lf_off.png" title=""/> </div> <img alt="" class="kioskBg" src="/web/20130401102700im_/http://www.att.com/images/eSupport/Backgrounds/Kiosk-icons/bg_using-voicemail_icn_AA000MBQ.png" title=""/> <div class="topMar10" style="line-height: 1.2em;"> <span class="center">Show links to helpful voicemail information</span> </div> </a> </div> <div class="w130 center" id="kioskTile-3"> <h2 class="botMar15">Troubleshoot &<br/>Resolve</h2> <a href="https://web.archive.org/web/20130401102700/https://ufix.att.com/ssm/dispatcher/Controller.jpf?.vendorId=ATT-SST&.ctx=eComSST&flowId=onlinesst" id="kioskBg-anchor3" onclick="teamSiteReporting('1-007HI1-0-3','https://web.archive.org/web/20130401102700/https://ufix.att.com/ssm/dispatcher/Controller.jpf?.vendorId=ATT-SST&.ctx=eComSST&flowId=onlinesst');"> <img alt="" class="kioskBg" src="/web/20130401102700im_/http://www.att.com/images/eSupport/Backgrounds/Kiosk-icons/bg_troubleshooting-repair_icn_AA000M22.png" title=""/> <div class="topMar10" style="line-height: 1.2em;"> <span class="center arrowRt">Use our tool to solve U-verse Voice issues</span> </div> </a> </div> </div> <meta content="901338" name="DCSext.wtVC"/> </div> </div> </div>  <div class="clear" style="height:1px; overflow:hidden;"> </div>   <div id="links-row">    <div class="containT2 botPad10"> <div class="thumbnail-blob"> <img title="Manage Your ID & Password" alt="Manage Your ID & Password" src="/web/20130401102700im_/http://www.att.com/media/att/2012/support/kiosk/ico_sm_lf_top_solu.jpg"> </div> <div class="text-blob"> <script type="text/javascript"> function getCurrentMiddleColumnJSP() { var loc = window.location.href; var jspName=''; var currentJspName=''; if(loc.indexOf('.jsp')!=-1){ loc = loc.substring(0,loc.indexOf('.jsp')+4); jspName = loc.substring(loc.lastIndexOf('/')+1,loc.indexOf('.jsp')); } if(jspName == 'main'){ currentJspName='main/middleColumn.jsp'; }else if(jspName == 'welcome'){ currentJspName='welcome/welcomeMiddleColumn.jsp'; }else if(jspName == 'search'){ currentJspName='search/searchMiddleColumn.jsp'; }else if(jspName == 'billAndAccount'){ currentJspName='billAndAccount/billAndAccountmiddleColumn.jsp'; }else if(jspName == 'travelAndIntl'){ currentJspName='travelAndIntl/travelAndIntlMiddleColumn.jsp'; }else if(jspName == 'senderBrowse'){ currentJspName='sender/browseResults.jsp'; } else{ currentJspName='main/middleColumn.jsp'; } return currentJspName; } //<![CDATA[ jQuery(document).ready(function (){ // Find web link and show if present jQuery('.directWebLink').each(function() { if (jQuery(this).find("a").attr("href")!="" && !jQuery(this).find("a").attr("id")!="") jQuery(this).css("display","inline"); }); // Find video link and show if present jQuery('.directVideoLink').each(function() { if (jQuery(this).find("a").attr("href") != "" && !jQuery(this).find("a").attr("href").startsWith('?')) jQuery(this).css("display","inline"); }); // Find sst link and show if present jQuery('.directSstLink').each(function() { if (jQuery(this).find("a").attr("href") != "" && !jQuery(this).find("a").attr("href").startsWith('?')) jQuery(this).css("display","inline"); }); // Add nyroModal class to video link and adjust link text if necessary jQuery('.directVideoLink').each(function() { jQuery(this).addClass("nyroModal"); var linktxt = jQuery(this).find("a").attr("href"); if(jQuery.browser.safari ) { if(linktxt.indexOf("http") != 0){ linktxt = 'https://web.archive.org/web/20130401102700/http://www.att.com' + linktxt; } jQuery(this).find("a").attr("href",linktxt); } if(linktxt.indexOf("video_resources/xml") != -1) { onclicktxt = 'gvpCaller(\''+ linktxt +'\');return false;'; linktxt = 'javascript:void(0);'; jQuery(this).find("a").attr("onclick",onclicktxt); jQuery(this).find("a").attr("href",linktxt); } }); // Add nyroModal information to link if(jQuery('.directVideoLink').find("a").attr("target")){ if(jQuery.browser.msie){ jQuery('.directVideoLink').find("a").nyroModal({ autoSizable: false, height: 555, width: 700, bgColor: '#000000', padding: -200 }); } else if(jQuery.browser.safari) { jQuery('.directVideoLink').find("a").nyroModal({ autoSizable: false, height: 565, // safari needs 565 width: 700, bgColor: '#000000', padding: -200 }); } else { jQuery('.directVideoLink').find("a").nyroModal({ autoSizable: false, height: 545, width: 700, bgColor: '#000000', padding: -200 }); } } else { jQuery('.directVideoLink').find("a").nyroModal({ autoSizable: true, bgColor: '#000000', closeButton: '<p class="right" id="nyroModalCloseButton"><a href="#" class="link_x_right teeny nyroModalClose" title="close"/></p>' }); } // Add nyroModal target information to link jQuery(".directSstLink").find("a").each(function() { if (jQuery(this).attr("target")) { if(jQuery.browser.msie) { jQuery(this).nyroModal({ autoSizable: false, height: 540, width: 750, padding: 20, bgColor: '#000000', closeButton: '<p class="right" id="nyroModalCloseButton"><a href="#" class="link_x_right teeny nyroModalClose" title="close"/></p>' }); jQuery("iframe").attr({ scrolling: "no" }); } else { jQuery(this).nyroModal({ autoSizable: false, height: 540, width: 750, padding: 20, bgColor: '#000000', closeButton: '<p class="right" id="nyroModalCloseButton"><a href="#" class="link_x_right teeny nyroModalClose" title="close"/></p>' }); jQuery("iframe").attr({ scrolling: "no" }); } } else { jQuery(this).nyroModal({ autoSizable: true, bgColor: '#000000', closeButton: '<p class="right" id="nyroModalCloseButton"><a href="#" class="link_x_right teeny nyroModalClose" title="close"/></p>' }); } }); }); //]]> </script> <h2 class="botMar0">Find Out How to ..</h2> <ul id="supportTopics" class="row-seam-dottedT1"> <li> <div class="desc"> <div class="desclft" style="width:350px!important"> <a onclick="devTopSolutionReporting('/article.jsp?sid=&ct=&br=&pv=1',this)" href="/web/20130401102700/http://www.att.com/esupport/article.jsp?sid=KB401929&cv=814&ct=9000083&pv=1"> Setting up your U-verse Voicemail box <input type="hidden" id="titleKB401929" value="Setting up your U-verse Voicemail box"/> </a> </div> </div> </li> <input type="hidden" id="stateCode" value="CA"/> <input type="hidden" id="preprod" value=""/> <li> <div class="desc"> <div class="desclft" style="width:350px!important"> <a onclick="devTopSolutionReporting('/article.jsp?sid=&ct=&br=&pv=1',this)" href="/web/20130401102700/http://www.att.com/esupport/article.jsp?sid=KB401397&cv=814&ct=9000083&pv=1"> Change or reset your AT&T; passwords <input type="hidden" id="titleKB401397" value="Change or reset your AT&T passwords"/> </a> </div> </div> </li> <input type="hidden" id="stateCode" value="CA"/> <input type="hidden" id="preprod" value=""/> <li> <div class="desc"> <div class="desclft" style="width:350px!important"> <a onclick="devTopSolutionReporting('/article.jsp?sid=&ct=&br=&pv=1',this)" href="/web/20130401102700/http://www.att.com/esupport/article.jsp?sid=KB402441&cv=814&ct=9000083&pv=1"> Download and install AT&T; Internet Security Suite powered by McAfee <input type="hidden" id="titleKB402441" value="Download and install AT&T Internet Security Suite powered by McAfee"/> </a> </div> </div> </li> <input type="hidden" id="stateCode" value="CA"/> <input type="hidden" id="preprod" value=""/> <li> <div class="desc"> <div class="desclft" style="width:350px!important"> <a onclick="devTopSolutionReporting('/article.jsp?sid=&ct=&br=&pv=1',this)" href="/web/20130401102700/http://www.att.com/esupport/article.jsp?sid=KB401017&cv=814&ct=9000083&pv=1"> Update credit/debit card or checking/savings account information <input type="hidden" id="titleKB401017" value="Update credit/debit card or checking/savings account information"/> </a> </div> </div> </li> <input type="hidden" id="stateCode" value="CA"/> <input type="hidden" id="preprod" value=""/> </ul> <div class="botPad5"> <p style="clear:both;"><a style="margin-top:5px; margin-bottom:5px;" class="link_primary" href="/web/20130401102700/http://www.att.com/esupport/main.jsp?view=all&pv=2">View more top solutions</a></p> </div> </div> <br class="clear"> </div>  <div> <hr/> <div class="containT2 botPad10"> <div class="thumbnail-blob"> <img title="Manage Your ID & Password" alt="Manage Your ID & Password" src="/web/20130401102700im_/http://www.att.com/media/att/2012/support/kiosk/ico_sm_lf_hot_topics.jpg"> </div> <script type="text/javascript"> //<![CDATA[ jQuery(document).ready(function (){ // Find web link and show if present jQuery('.directWebLink').each(function() { if (jQuery(this).find("a").attr("href")!="") jQuery(this).css("display","inline"); }); // Find video link and show if present jQuery('.directVideoLink').each(function() { if (jQuery(this).find("a").attr("href") != "" && !jQuery(this).find("a").attr("href").startsWith('?')) jQuery(this).css("display","inline"); }); // Find sst link and show if present jQuery('.directSstLink').each(function() { if (jQuery(this).find("a").attr("href") != "" && !jQuery(this).find("a").attr("href").startsWith('?')) jQuery(this).css("display","inline"); }); // Add nyroModal class to video link and adjust link text if necessary jQuery('.directVideoLink').each(function() { jQuery(this).addClass("nyroModal"); var linktxt = jQuery(this).find("a").attr("href"); if(jQuery.browser.safari ) { if(linktxt.indexOf("http") != 0){ linktxt = '' + linktxt; } jQuery(this).find("a").attr("href",linktxt); } if(linktxt.indexOf("video_resources/xml") != -1) { onclicktxt = 'gvpCaller(\''+ linktxt +'\');return false;'; linktxt = 'javascript:void(0);'; jQuery(this).find("a").attr("onclick",onclicktxt); jQuery(this).find("a").attr("href",linktxt); } }); // Add nyroModal information to link if(jQuery('.directVideoLink').find("a").attr("target")){ if(jQuery.browser.msie){ jQuery('.directVideoLink').find("a").nyroModal({ autoSizable: false, height: 555, width: 700, bgColor: '#000000', padding: -200 }); } else if(jQuery.browser.safari) { jQuery('.directVideoLink').find("a").nyroModal({ autoSizable: false, height: 565, // safari needs 565 width: 700, bgColor: '#000000', padding: -200 }); } else { jQuery('.directVideoLink').find("a").nyroModal({ autoSizable: false, height: 545, width: 700, bgColor: '#000000', padding: -200 }); } } else { jQuery('.directVideoLink').find("a").nyroModal({ autoSizable: true, bgColor: '#000000', closeButton: '<p class="right" id="nyroModalCloseButton"><a href="#" class="link_x_right teeny nyroModalClose" title="close"/></p>' }); } // Add nyroModal target information to link jQuery(".directSstLink").find("a").each(function() { if (jQuery(this).attr("target")) { if(jQuery.browser.msie) { jQuery(this).nyroModal({ autoSizable: false, height: 540, width: 750, padding: 20, bgColor: '#000000', closeButton: '<p class="right" id="nyroModalCloseButton"><a href="#" class="link_x_right teeny nyroModalClose" title="close"/></p>' }); jQuery("iframe").attr({ scrolling: "no" }); } else { jQuery(this).nyroModal({ autoSizable: false, height: 540, width: 750, padding: 20, bgColor: '#000000', closeButton: '<p class="right" id="nyroModalCloseButton"><a href="#" class="link_x_right teeny nyroModalClose" title="close"/></p>' }); jQuery("iframe").attr({ scrolling: "no" }); } } else { jQuery(this).nyroModal({ autoSizable: true, bgColor: '#000000', closeButton: '<p class="right" id="nyroModalCloseButton"><a href="#" class="link_x_right teeny nyroModalClose" title="close"/></p>' }); } }); }); //]]> </script> <div class="text-blob"> <h2>Hot Topics</h2> <ul class="article-links"> <li><a href="article.jsp?sid=KB401850&cv=814" onclick="devReporting('/article.jsp?sid=KB401850','Middlecolumn_Body',false)"> U-verse Voice calling features and star codes </a> </li> <li><a href="article.jsp?sid=KB413495&cv=814" onclick="devReporting('/article.jsp?sid=KB413495','Middlecolumn_Body',false)"> Email password change or reset </a> </li> <li><a href="article.jsp?sid=KB401020&cv=814" onclick="devReporting('/article.jsp?sid=KB401020','Middlecolumn_Body',false)"> Call Forwarding for U-verse Voice </a> </li> <li><a href="article.jsp?sid=KB401019&cv=814" onclick="devReporting('/article.jsp?sid=KB401019','Middlecolumn_Body',false)"> Call Blocking for U-verse Voice </a> </li> <li><a href="article.jsp?sid=KB401867&cv=814" onclick="devReporting('/article.jsp?sid=KB401867','Middlecolumn_Body',false)"> U-verse Voicemail service </a> </li> </ul> </div> <br class="clear"> </div> </div> </div> <script type="text/javascript"> jQuery(document).ready(function() { jQuery('div.middlecolumn.pv').hide(); jQuery('div.middlecolumn.pv'+1).show(); }); </script> </div> <div id="pagination1"></div> </div> </div> </div>  </div> <div id="secondary-content"> <input type="hidden" id="additionalSupportServiceCodeForChat" value="814"/> <input type="hidden" id="additionalSupportRegionFolderCodeForChat" value="7200"/>     <div style="width:228px; float:left; margin-bottom:10px; border:1px solid #ccc;"> <meta name="DCSext.wtSlotContent" content="1~007NBB!900788"/> <div> <div> <a 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